439 lines
14 KiB
HTML
439 lines
14 KiB
HTML
<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<title>Complaint #{{ complaint.id|slice:":8" }}</title>
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<style>
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@page {
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size: A4;
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margin: 2cm;
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@top-center {
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content: "PX360 - Patient Experience Management";
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font-size: 10pt;
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color: #666;
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}
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@bottom-center {
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content: "Page " counter(page) " of " counter(pages);
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font-size: 9pt;
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color: #999;
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}
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}
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* {
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box-sizing: border-box;
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}
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body {
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font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
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font-size: 11pt;
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line-height: 1.5;
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color: #333;
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margin: 0;
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padding: 0;
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}
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.document {
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max-width: 210mm;
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margin: 0 auto;
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}
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.header {
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background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
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color: white;
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padding: 20px 30px;
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border-radius: 8px;
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margin-bottom: 20px;
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}
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.header h1 {
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margin: 0 0 10px 0;
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font-size: 18pt;
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font-weight: 600;
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}
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.header .meta {
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font-size: 10pt;
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opacity: 0.9;
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}
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.header .meta div {
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margin: 3px 0;
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}
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.section {
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margin-bottom: 25px;
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page-break-inside: avoid;
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}
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.section-title {
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font-size: 14pt;
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font-weight: 600;
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color: #667eea;
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border-bottom: 2px solid #667eea;
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padding-bottom: 8px;
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margin-bottom: 15px;
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}
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.info-grid {
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display: grid;
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grid-template-columns: repeat(2, 1fr);
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gap: 15px;
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margin-bottom: 15px;
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}
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.info-item {
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background: #f8f9fa;
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padding: 12px;
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border-radius: 6px;
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border-left: 4px solid #667eea;
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}
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.info-label {
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font-size: 9pt;
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color: #666;
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text-transform: uppercase;
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letter-spacing: 0.5px;
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margin-bottom: 5px;
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font-weight: 600;
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}
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.info-value {
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font-size: 11pt;
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color: #212529;
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}
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.badge {
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display: inline-block;
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padding: 4px 12px;
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border-radius: 12px;
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font-size: 9pt;
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font-weight: 600;
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}
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.badge-open { background: #e3f2fd; color: #1976d2; }
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.badge-in_progress { background: #fff3e0; color: #f57c00; }
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.badge-resolved { background: #e8f5e9; color: #388e3c; }
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.badge-closed { background: #f5f5f5; color: #616161; }
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.badge-cancelled { background: #ffebee; color: #d32f2f; }
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.badge-low { background: #e8f5e9; color: #388e3c; }
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.badge-medium { background: #fff3e0; color: #f57c00; }
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.badge-high { background: #ffebee; color: #d32f2f; }
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.badge-critical { background: #880e4f; color: #fff; }
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.description-box {
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background: #fff;
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border: 1px solid #dee2e6;
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border-radius: 6px;
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padding: 15px;
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line-height: 1.6;
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}
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.ai-section {
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background: linear-gradient(135deg, #f3e5f5 0%, #e8eaf6 100%);
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border-radius: 8px;
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padding: 20px;
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margin-top: 20px;
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}
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.ai-section .section-title {
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color: #7b1fa2;
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border-bottom-color: #7b1fa2;
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}
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.ai-box {
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background: white;
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border-radius: 6px;
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padding: 15px;
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margin-bottom: 15px;
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border-left: 4px solid #7b1fa2;
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}
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.ai-box .ai-label {
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font-size: 9pt;
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color: #7b1fa2;
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text-transform: uppercase;
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letter-spacing: 0.5px;
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margin-bottom: 8px;
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font-weight: 600;
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}
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.emotion-bar {
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height: 8px;
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background: #e0e0e0;
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border-radius: 4px;
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overflow: hidden;
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margin-top: 8px;
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}
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.emotion-fill {
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height: 100%;
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background: linear-gradient(90deg, #667eea 0%, #764ba2 100%);
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transition: width 0.3s ease;
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}
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.resolution-box {
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background: #e8f5e9;
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border: 1px solid #c8e6c9;
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border-radius: 6px;
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padding: 15px;
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}
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.resolution-box .resolution-label {
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font-size: 9pt;
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color: #2e7d32;
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font-weight: 600;
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margin-bottom: 10px;
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}
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.timeline-entry {
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padding-left: 20px;
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border-left: 3px solid #667eea;
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margin-bottom: 15px;
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}
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.timeline-entry .timestamp {
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font-size: 9pt;
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color: #666;
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margin-bottom: 5px;
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}
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.footer {
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margin-top: 40px;
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padding-top: 20px;
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border-top: 1px solid #dee2e6;
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text-align: center;
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color: #666;
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font-size: 9pt;
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}
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.footer .generated {
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margin-bottom: 10px;
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}
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.confidence-score {
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font-size: 10pt;
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font-weight: 600;
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color: #7b1fa2;
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}
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.staff-card {
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background: #e3f2fd;
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border-left: 4px solid #1976d2;
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padding: 12px;
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border-radius: 6px;
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margin-top: 10px;
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}
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.suggestion-box {
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background: linear-gradient(135deg, #e8f5e9 0%, #e1f5fe 100%);
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border: 1px solid #4caf50;
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border-radius: 6px;
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padding: 15px;
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}
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.page-break {
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page-break-before: always;
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}
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</style>
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</head>
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<body>
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<div class="document">
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<!-- Header -->
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<div class="header">
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<h1>{{ complaint.title }}</h1>
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<div class="meta">
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<div>
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<strong>ID:</strong> {{ complaint.id|slice:":8" }}
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<strong> • Status:</strong>
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<span class="badge badge-{{ complaint.status }}">{{ complaint.get_status_display }}</span>
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<strong> • Severity:</strong>
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<span class="badge badge-{{ complaint.severity }}">{{ complaint.get_severity_display }}</span>
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</div>
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<div>
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<strong>Patient:</strong> {{ complaint.patient.get_full_name }} (MRN: {{ complaint.patient.mrn }})
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</div>
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<div>
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<strong>Hospital:</strong> {{ complaint.hospital.name_en }}
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{% if complaint.department %}
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<strong> • Department:</strong> {{ complaint.department.name_en }}
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{% endif %}
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</div>
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</div>
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</div>
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<!-- Basic Information -->
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<div class="section">
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<h2 class="section-title">Complaint Information</h2>
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<div class="info-grid">
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<div class="info-item">
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<div class="info-label">Category</div>
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<div class="info-value">
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<span class="badge" style="background: #e0e0e0;">{{ complaint.get_category_display }}</span>
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{% if complaint.subcategory %}
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<span style="margin-left: 8px;">/ {{ complaint.subcategory }}</span>
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{% endif %}
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</div>
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</div>
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<div class="info-item">
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<div class="info-label">Source</div>
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<div class="info-value">{{ complaint.get_source_display }}</div>
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</div>
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<div class="info-item">
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<div class="info-label">Priority</div>
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<div class="info-value">
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<span class="badge" style="background: #e3f2fd; color: #1976d2;">{{ complaint.get_priority_display }}</span>
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</div>
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</div>
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<div class="info-item">
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<div class="info-label">Encounter ID</div>
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<div class="info-value">
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{% if complaint.encounter_id %}
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{{ complaint.encounter_id }}
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{% else %}
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<em>N/A</em>
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{% endif %}
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</div>
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</div>
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<div class="info-item">
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<div class="info-label">Created Date</div>
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<div class="info-value">{{ complaint.created_at|date:"F d, Y H:i" }}</div>
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</div>
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<div class="info-item">
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<div class="info-label">SLA Deadline</div>
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<div class="info-value">{{ complaint.due_at|date:"F d, Y H:i" }}</div>
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</div>
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</div>
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</div>
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<!-- Description -->
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<div class="section">
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<h2 class="section-title">Complaint Description</h2>
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<div class="description-box">
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{{ complaint.description|linebreaks }}
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</div>
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</div>
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<!-- Staff Assignment -->
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{% if complaint.staff %}
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<div class="section">
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<h2 class="section-title">Staff Assignment</h2>
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<div class="staff-card">
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<div class="info-label">Assigned Staff Member</div>
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<div class="info-value" style="margin-top: 8px;">
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<strong>{{ complaint.staff.get_full_name }}</strong>
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{% if complaint.staff.first_name_ar or complaint.staff.last_name_ar %}
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<br><span style="color: #666;">({{ complaint.staff.first_name_ar }} {{ complaint.staff.last_name_ar }})</span>
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{% endif %}
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{% if complaint.staff.job_title %}
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<br><span style="color: #666; font-size: 10pt;">{{ complaint.staff.job_title }}</span>
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{% endif %}
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</div>
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{% if complaint.metadata.ai_analysis.extracted_staff_name %}
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<div style="margin-top: 10px; padding-top: 10px; border-top: 1px solid #bbdefb; font-size: 9pt; color: #666;">
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<em>AI Extracted: "{{ complaint.metadata.ai_analysis.extracted_staff_name }}"</em>
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{% if complaint.metadata.ai_analysis.staff_confidence %}
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(Confidence: {{ complaint.metadata.ai_analysis.staff_confidence|mul:100|floatformat:0 }}%)
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{% endif %}
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</div>
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{% endif %}
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</div>
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</div>
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{% endif %}
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<!-- AI Analysis -->
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{% if complaint.short_description or complaint.suggested_action or complaint.emotion %}
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<div class="section ai-section">
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<h2 class="section-title">
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<span style="margin-right: 8px;">🤖</span>AI Analysis
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</h2>
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<!-- Emotion Analysis -->
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{% if complaint.emotion %}
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<div class="ai-box">
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<div class="ai-label">Emotion Analysis</div>
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<div style="display: flex; justify-content: space-between; align-items: center;">
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<div>
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<span class="badge" style="background: #7b1fa2; color: white;">
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{{ complaint.get_emotion_display }}
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</span>
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<span class="confidence-score" style="margin-left: 10px;">
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Confidence: {{ complaint.emotion_confidence|mul:100|floatformat:0 }}%
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</span>
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</div>
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</div>
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<div style="margin-top: 10px;">
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<div style="display: flex; justify-content: space-between; font-size: 9pt; color: #666; margin-bottom: 3px;">
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<span>Intensity</span>
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<span>{{ complaint.emotion_intensity|floatformat:2 }} / 1.0</span>
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</div>
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<div class="emotion-bar">
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<div class="emotion-fill" style="width: {{ complaint.emotion_intensity|mul:100 }}%;"></div>
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</div>
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</div>
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</div>
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{% endif %}
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<!-- AI Summary -->
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{% if complaint.short_description %}
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<div class="ai-box">
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<div class="ai-label">AI Summary</div>
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<div style="line-height: 1.6; color: #333;">
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{{ complaint.short_description }}
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</div>
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</div>
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{% endif %}
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<!-- Suggested Action -->
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{% if complaint.suggested_action %}
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<div class="suggestion-box">
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<div class="ai-label" style="color: #2e7d32;">
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<span style="margin-right: 5px;">⚡</span>Suggested Action
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</div>
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<div style="line-height: 1.6; color: #1b5e20;">
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{{ complaint.suggested_action }}
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</div>
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</div>
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{% endif %}
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</div>
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{% endif %}
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<!-- Resolution -->
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{% if complaint.resolution %}
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<div class="section page-break">
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<h2 class="section-title">Resolution</h2>
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<div class="resolution-box">
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<div class="resolution-label">
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<span style="margin-right: 5px;">✓</span>Complaint Resolved
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</div>
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<div style="line-height: 1.6; color: #2e7d32; margin-bottom: 15px;">
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{{ complaint.resolution|linebreaks }}
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</div>
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<div style="font-size: 9pt; color: #666;">
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<strong>Resolved by:</strong> {{ complaint.resolved_by.get_full_name }}
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<br>
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<strong>Resolved on:</strong> {{ complaint.resolved_at|date:"F d, Y H:i" }}
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</div>
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</div>
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</div>
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{% endif %}
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<!-- Footer -->
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<div class="footer">
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<div class="generated">
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Generated on {% now "F d, Y H:i" %}
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</div>
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<div style="margin-top: 5px; color: #999; font-size: 8pt;">
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PX360 - Patient Experience Management System
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</div>
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<div style="margin-top: 5px; color: #999; font-size: 8pt;">
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AlHammadi Group
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</div>
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</div>
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</div>
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</body>
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</html>
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