470 lines
18 KiB
HTML
470 lines
18 KiB
HTML
{% extends "layouts/base.html" %}
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{% load i18n %}
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{% block title %}{{ title }} - {% translate "Escalation Rules" %} - PX360{% endblock %}
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{% block extra_css %}
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<style>
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.page-header-gradient {
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background: linear-gradient(135deg, #005696 0%, #0069a8 50%, #007bbd 100%);
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color: white;
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padding: 1.5rem 2rem;
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border-radius: 1rem;
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margin-bottom: 1.5rem;
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box-shadow: 0 10px 15px -3px rgba(0, 86, 150, 0.2);
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}
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.form-section {
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background: #fff;
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border: 2px solid #e2e8f0;
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border-radius: 1rem;
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padding: 1.5rem;
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margin-bottom: 1.5rem;
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transition: all 0.3s ease;
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}
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.form-section:hover {
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border-color: #005696;
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box-shadow: 0 4px 12px rgba(0, 86, 150, 0.1);
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}
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.form-label {
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display: block;
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font-size: 0.875rem;
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font-weight: 600;
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color: #1e293b;
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margin-bottom: 0.5rem;
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}
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.form-control, .form-select {
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width: 100%;
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padding: 0.75rem 1rem;
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border: 2px solid #e2e8f0;
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border-radius: 0.75rem;
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font-size: 0.875rem;
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transition: all 0.2s ease;
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}
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.form-control:focus, .form-select:focus {
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outline: none;
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border-color: #005696;
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box-shadow: 0 0 0 3px rgba(0, 86, 150, 0.1);
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}
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.btn-primary {
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display: inline-flex;
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align-items: center;
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gap: 0.5rem;
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padding: 0.75rem 1.5rem;
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background: #005696;
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color: white;
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border-radius: 0.75rem;
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font-weight: 600;
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transition: all 0.2s ease;
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border: none;
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cursor: pointer;
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}
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.btn-primary:hover {
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background: #007bbd;
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}
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.btn-secondary {
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display: inline-flex;
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align-items: center;
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gap: 0.5rem;
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padding: 0.75rem 1.5rem;
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background: white;
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color: #64748b;
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border: 2px solid #e2e8f0;
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border-radius: 0.75rem;
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font-weight: 600;
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transition: all 0.2s ease;
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}
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.btn-secondary:hover {
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background: #f1f5f9;
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border-color: #005696;
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}
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.help-card {
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background: #f8fafc;
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border: 2px solid #e2e8f0;
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border-radius: 1rem;
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padding: 1.5rem;
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}
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.form-switch {
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display: flex;
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align-items: center;
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gap: 0.75rem;
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}
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.form-switch-input {
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width: 3rem;
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height: 1.5rem;
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appearance: none;
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background: #cbd5e1;
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border-radius: 1rem;
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position: relative;
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cursor: pointer;
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transition: all 0.2s ease;
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}
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.form-switch-input:checked {
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background: #005696;
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}
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.form-switch-input::after {
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content: '';
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position: absolute;
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width: 1.25rem;
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height: 1.25rem;
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background: white;
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border-radius: 50%;
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top: 0.125rem;
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left: 0.125rem;
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transition: all 0.2s ease;
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}
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.form-switch-input:checked::after {
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left: 1.625rem;
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}
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.invalid-feedback {
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color: #dc2626;
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font-size: 0.875rem;
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margin-top: 0.25rem;
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}
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.form-text {
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color: #64748b;
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font-size: 0.875rem;
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margin-top: 0.25rem;
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}
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.alert-info {
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background: #dbeafe;
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border: 1px solid #93c5fd;
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border-radius: 0.75rem;
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padding: 1rem;
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}
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.alert-info ol {
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color: #1e40af;
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font-size: 0.875rem;
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padding-left: 1.25rem;
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}
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.alert-info li {
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margin-bottom: 0.25rem;
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}
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</style>
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{% endblock %}
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{% block content %}
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<!-- Gradient Header -->
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<div class="page-header-gradient">
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<div class="flex items-center justify-between">
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<div class="flex items-center gap-4">
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<div class="w-12 h-12 bg-white/20 rounded-xl flex items-center justify-center">
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<i data-lucide="arrow-up-circle" class="w-6 h-6"></i>
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</div>
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<div>
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<h1 class="text-2xl font-bold">{{ title }}</h1>
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<p class="text-white/80">
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{% if escalation_rule %}{% translate "Edit escalation rule" %}{% else %}{% translate "Create new escalation rule" %}{% endif %}
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</p>
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</div>
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</div>
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<a href="{% url 'complaints:escalation_rule_list' %}" class="btn-secondary">
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<i data-lucide="arrow-left" class="w-4 h-4"></i>
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{% translate "Back to List" %}
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</a>
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</div>
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</div>
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<div class="grid grid-cols-1 lg:grid-cols-3 gap-6">
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<div class="lg:col-span-2">
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<div class="form-section">
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<form method="post" class="space-y-6">
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{% csrf_token %}
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{% if not form.hospital.is_hidden %}
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<div>
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<label for="id_hospital" class="form-label">
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{% translate "Hospital" %} <span class="text-red-500">*</span>
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</label>
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<select name="hospital" id="id_hospital" class="form-select" required>
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<option value="">{% translate "Select Hospital" %}</option>
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{% for hospital in form.hospital.field.queryset %}
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<option value="{{ hospital.id }}"
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{% if form.hospital.value == hospital.id|stringformat:"s" %}selected{% endif %}>
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{{ hospital.name }}
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</option>
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{% endfor %}
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</select>
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{% if form.hospital.errors %}
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<div class="invalid-feedback">
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<i data-lucide="alert-circle" class="w-4 h-4 inline"></i>
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{{ form.hospital.errors.0 }}
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</div>
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{% endif %}
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</div>
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{% endif %}
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<div>
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<label for="id_name" class="form-label">
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{% translate "Rule Name" %} <span class="text-red-500">*</span>
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</label>
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<input type="text"
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name="name"
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id="id_name"
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class="form-control"
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value="{{ form.name.value|default:'' }}"
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required
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placeholder="{% translate 'e.g., Level 1 Escalation - High Priority' %}">
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{% if form.name.errors %}
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<div class="invalid-feedback">
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<i data-lucide="alert-circle" class="w-4 h-4 inline"></i>
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{{ form.name.errors.0 }}
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</div>
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{% endif %}
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</div>
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<div class="grid grid-cols-1 md:grid-cols-2 gap-6">
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<div>
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<label for="id_escalation_level" class="form-label">
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{% translate "Escalation Level" %} <span class="text-red-500">*</span>
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</label>
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<select name="escalation_level" id="id_escalation_level" class="form-select" required>
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<option value="">{% translate "Select Level" %}</option>
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{% for value, label in form.escalation_level.field.choices %}
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<option value="{{ value }}"
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{% if form.escalation_level.value == value %}selected{% endif %}>
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{{ label }}
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</option>
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{% endfor %}
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</select>
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{% if form.escalation_level.errors %}
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<div class="invalid-feedback">
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<i data-lucide="alert-circle" class="w-4 h-4 inline"></i>
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{{ form.escalation_level.errors.0 }}
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</div>
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{% endif %}
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</div>
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<div>
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<label for="id_trigger_hours" class="form-label">
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{% translate "Trigger Hours" %} <span class="text-red-500">*</span>
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</label>
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<input type="number"
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name="trigger_hours"
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id="id_trigger_hours"
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class="form-control"
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value="{{ form.trigger_hours.value|default:'' }}"
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min="1"
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step="0.5"
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required
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placeholder="{% translate 'e.g., 24' %}">
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{% if form.trigger_hours.errors %}
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<div class="invalid-feedback">
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<i data-lucide="alert-circle" class="w-4 h-4 inline"></i>
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{{ form.trigger_hours.errors.0 }}
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</div>
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{% else %}
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<div class="form-text">
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{% translate "Hours after complaint creation to trigger escalation" %}
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</div>
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{% endif %}
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</div>
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</div>
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<div class="grid grid-cols-1 md:grid-cols-2 gap-6">
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<div>
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<label for="id_escalate_to_role" class="form-label">
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{% translate "Escalate To Role" %}
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</label>
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<select name="escalate_to_role" id="id_escalate_to_role" class="form-select">
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<option value="">{% translate "Select Role" %}</option>
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{% for value, label in form.escalate_to_role.field.choices %}
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<option value="{{ value }}"
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{% if form.escalate_to_role.value == value %}selected{% endif %}>
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{{ label }}
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</option>
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{% endfor %}
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</select>
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{% if form.escalate_to_role.errors %}
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<div class="invalid-feedback">
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<i data-lucide="alert-circle" class="w-4 h-4 inline"></i>
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{{ form.escalate_to_role.errors.0 }}
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</div>
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{% endif %}
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</div>
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<div>
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<label for="id_escalate_to_user" class="form-label">
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{% translate "Escalate To Specific User" %}
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</label>
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<select name="escalate_to_user" id="id_escalate_to_user" class="form-select">
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<option value="">{% translate "Select User (Optional)" %}</option>
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{% for user in users %}
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<option value="{{ user.id }}"
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{% if form.escalate_to_user.value == user.id|stringformat:"s" %}selected{% endif %}>
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{{ user.get_full_name }} ({{ user.email }})
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</option>
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{% endfor %}
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</select>
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{% if form.escalate_to_user.errors %}
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<div class="invalid-feedback">
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<i data-lucide="alert-circle" class="w-4 h-4 inline"></i>
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{{ form.escalate_to_user.errors.0 }}
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</div>
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{% else %}
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<div class="form-text">
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{% translate "Overrides role if specified" %}
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</div>
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{% endif %}
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</div>
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</div>
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<div class="grid grid-cols-1 md:grid-cols-2 gap-6">
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<div>
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<label for="id_severity" class="form-label">
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{% translate "Severity (Optional)" %}
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</label>
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<select name="severity" id="id_severity" class="form-select">
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<option value="">{% translate "All Severities" %}</option>
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{% for value, label in form.severity.field.choices %}
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<option value="{{ value }}"
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{% if form.severity.value == value %}selected{% endif %}>
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{{ label }}
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</option>
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{% endfor %}
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</select>
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{% if form.severity.errors %}
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<div class="invalid-feedback">
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<i data-lucide="alert-circle" class="w-4 h-4 inline"></i>
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{{ form.severity.errors.0 }}
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</div>
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{% else %}
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<div class="form-text">
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{% translate "Leave empty to apply to all severities" %}
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</div>
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{% endif %}
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</div>
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<div>
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<label for="id_priority" class="form-label">
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{% translate "Priority (Optional)" %}
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</label>
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<select name="priority" id="id_priority" class="form-select">
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<option value="">{% translate "All Priorities" %}</option>
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{% for value, label in form.priority.field.choices %}
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<option value="{{ value }}"
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{% if form.priority.value == value %}selected{% endif %}>
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{{ label }}
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</option>
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{% endfor %}
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</select>
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{% if form.priority.errors %}
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<div class="invalid-feedback">
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<i data-lucide="alert-circle" class="w-4 h-4 inline"></i>
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{{ form.priority.errors.0 }}
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</div>
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{% else %}
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<div class="form-text">
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{% translate "Leave empty to apply to all priorities" %}
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</div>
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{% endif %}
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</div>
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</div>
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<div class="flex items-center gap-3 p-4 bg-gray-50 rounded-xl">
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<div class="form-switch">
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<input type="checkbox"
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name="is_active"
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id="id_is_active"
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class="form-switch-input"
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{% if form.is_active.value == 'on' or not form.is_active.value %}checked{% endif %}>
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<label for="id_is_active" class="text-sm font-semibold text-gray-700">
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{% translate "Active" %}
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</label>
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</div>
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<div class="form-text ml-2">
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{% translate "Only active rules will be triggered" %}
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</div>
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</div>
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<div>
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<label for="id_description" class="form-label">
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{% translate "Description" %}
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</label>
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<textarea name="description"
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id="id_description"
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class="form-control resize-none"
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rows="3"
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placeholder="{% translate 'Optional notes about this escalation rule' %}">{{ form.description.value|default:'' }}</textarea>
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{% if form.description.errors %}
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<div class="invalid-feedback">
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<i data-lucide="alert-circle" class="w-4 h-4 inline"></i>
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{{ form.description.errors.0 }}
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</div>
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{% endif %}
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</div>
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<div class="flex items-center gap-3 pt-6 border-t border-gray-100">
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<button type="submit" class="btn-primary">
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<i data-lucide="save" class="w-4 h-4"></i>
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{{ action }}
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</button>
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<a href="{% url 'complaints:escalation_rule_list' %}" class="btn-secondary">
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<i data-lucide="x" class="w-4 h-4"></i>
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{% translate "Cancel" %}
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</a>
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</div>
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</form>
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</div>
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</div>
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<div class="lg:col-span-1">
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<div class="help-card">
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<h5 class="text-lg font-bold text-gray-800 mb-4 flex items-center gap-2">
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<i data-lucide="info" class="w-5 h-5 text-[#005696]"></i>
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{% translate "Help" %}
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</h5>
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<h6 class="text-sm font-semibold text-gray-500 mb-3">
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{% translate "Understanding Escalation Rules" %}
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</h6>
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<p class="text-sm text-gray-600 mb-4">
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{% translate "Escalation rules automatically reassign complaints to higher-level staff when they exceed specified time thresholds." %}
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</p>
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<ul class="space-y-2 text-sm text-gray-600">
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<li class="flex items-center gap-2">
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<i data-lucide="check-circle" class="w-4 h-4 text-green-500"></i>
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{% translate "Level 1: Escalate to department head" %}
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</li>
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<li class="flex items-center gap-2">
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<i data-lucide="check-circle" class="w-4 h-4 text-green-500"></i>
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{% translate "Level 2: Escalate to hospital admin" %}
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</li>
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<li class="flex items-center gap-2">
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<i data-lucide="check-circle" class="w-4 h-4 text-green-500"></i>
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{% translate "Level 3: Escalate to PX admin" %}
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</li>
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</ul>
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<hr class="my-4 border-gray-200">
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<h6 class="text-sm font-semibold text-gray-500 mb-3">
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{% translate "Escalation Flow" %}
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</h6>
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<div class="alert-info">
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<ol>
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<li>{% translate "Complaint created" %}</li>
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<li>{% translate "Trigger hours pass" %}</li>
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<li>{% translate "Rule checks severity/priority" %}</li>
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<li>{% translate "Complaint reassigned automatically" %}</li>
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<li>{% translate "Notification sent to new assignee" %}</li>
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</ol>
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</div>
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</div>
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</div>
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</div>
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<script>
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document.addEventListener('DOMContentLoaded', function() {
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lucide.createIcons();
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});
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</script>
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{% endblock %}
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