212 lines
8.7 KiB
HTML
212 lines
8.7 KiB
HTML
{% extends "layouts/base.html" %}
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{% load i18n %}
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{% load static %}
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{% block title %}Call Center - PX360{% endblock %}
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{% block extra_css %}
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<style>
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.page-header-gradient {
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background: linear-gradient(135deg, #005696 0%, #0069a8 50%, #007bbd 100%);
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color: white;
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padding: 1.5rem 2rem;
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border-radius: 1rem;
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margin-bottom: 1.5rem;
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box-shadow: 0 10px 15px -3px rgba(0, 86, 150, 0.2);
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}
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.section-card {
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background: white;
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border-radius: 1rem;
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border: 2px solid #e2e8f0;
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box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1);
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overflow: hidden;
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transition: all 0.3s ease;
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}
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.section-card:hover {
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border-color: #005696;
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box-shadow: 0 10px 25px -5px rgba(0, 86, 150, 0.15);
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}
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.section-header {
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padding: 1rem 1.5rem;
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border-bottom: 2px solid #e2e8f0;
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background: linear-gradient(to right, #f8fafc, #f1f5f9);
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display: flex;
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align-items: center;
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gap: 0.75rem;
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}
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.section-icon {
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width: 40px;
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height: 40px;
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border-radius: 0.75rem;
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display: flex;
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align-items: center;
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justify-content: center;
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}
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</style>
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{% endblock %}
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{% block content %}
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<div class="container-fluid">
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<!-- Page Header -->
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<div class="page-header-gradient">
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<div class="flex items-center gap-3">
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<div class="section-icon bg-white/20">
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<i data-lucide="phone" class="w-6 h-6"></i>
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</div>
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<div>
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<h2 class="text-2xl font-bold mb-1">{% trans "Call Center" %}</h2>
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<p class="opacity-90 mb-0">{% trans "Monitor call center interactions and satisfaction" %}</p>
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</div>
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</div>
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</div>
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<!-- Statistics Cards -->
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<div class="row mb-4">
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<div class="col-md-4">
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<div class="card border-left-primary">
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<div class="card-body">
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<h6 class="text-muted mb-1">{% trans "Total Calls" %}</h6>
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<h3 class="mb-0">{{ stats.total }}</h3>
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</div>
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</div>
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</div>
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<div class="col-md-4">
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<div class="card border-left-success">
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<div class="card-body">
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<h6 class="text-muted mb-1">{% trans "Avg Satisfaction" %}</h6>
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<h3 class="mb-0">{{ stats.avg_satisfaction|floatformat:1 }}/5.0</h3>
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</div>
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</div>
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</div>
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<div class="col-md-4">
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<div class="card border-left-danger">
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<div class="card-body">
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<h6 class="text-muted mb-1">{% trans "Low Ratings" %}</h6>
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<h3 class="mb-0 text-danger">{{ stats.low_rating }}</h3>
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</div>
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</div>
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</div>
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</div>
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<!-- Interactions Table -->
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<div class="section-card">
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<div class="section-header">
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<div class="section-icon bg-blue-100">
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<i data-lucide="list" class="w-5 h-5 text-blue-600"></i>
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</div>
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<h3 class="font-bold text-navy">{% trans "Interactions" %}</h3>
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</div>
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<div class="p-0">
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<div class="table-responsive">
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<table class="table table-hover mb-0">
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<thead class="table-light">
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<tr>
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<th>{% trans "Caller" %}</th>
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<th>{% trans "Subject" %}</th>
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<th>{% trans "Type" %}</th>
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<th>{% trans "Agent" %}</th>
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<th>{% trans "Rating" %}</th>
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<th>{% trans "Duration" %}</th>
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<th>{% trans "Date" %}</th>
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<th>{% trans "Actions" %}</th>
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</tr>
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</thead>
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<tbody>
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{% for interaction in interactions %}
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<tr onclick="window.location='{% url 'callcenter:interaction_detail' interaction.id %}'" style="cursor: pointer;">
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<td>
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{% if interaction.patient %}
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<strong>{{ interaction.patient.get_full_name }}</strong><br>
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<small class="text-muted">MRN: {{ interaction.patient.mrn }}</small>
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{% else %}
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<strong>{{ interaction.caller_name }}</strong><br>
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<small class="text-muted">{{ interaction.caller_phone }}</small>
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{% endif %}
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</td>
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<td>{{ interaction.subject|truncatewords:8 }}</td>
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<td><span class="badge bg-info">{{ interaction.get_call_type_display }}</span></td>
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<td>
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{% if interaction.agent %}
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<small>{{ interaction.agent.get_full_name }}</small>
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{% else %}
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<span class="text-muted">-</span>
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{% endif %}
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</td>
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<td>
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{% if interaction.satisfaction_rating %}
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<span class="badge {% if interaction.is_low_rating %}bg-danger{% else %}bg-success{% endif %}">
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{{ interaction.satisfaction_rating }}/5
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</span>
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{% else %}
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<span class="text-muted">-</span>
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{% endif %}
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</td>
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<td>
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{% if interaction.call_duration_seconds %}
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<small>{{ interaction.call_duration_seconds|floatformat:0 }}s</small>
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{% else %}
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<span class="text-muted">-</span>
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{% endif %}
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</td>
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<td><small>{{ interaction.call_started_at|date:"M d, Y H:i" }}</small></td>
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<td onclick="event.stopPropagation();">
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<a href="{% url 'callcenter:interaction_detail' interaction.id %}"
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class="btn btn-sm btn-outline-primary">
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<i data-lucide="eye" class="w-4 h-4"></i>
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</a>
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</td>
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</tr>
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{% empty %}
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<tr>
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<td colspan="8" class="text-center py-5">
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<i data-lucide="phone" class="w-12 h-12 mx-auto mb-3 text-gray-300"></i>
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<p class="text-muted mt-3">{% trans "No interactions found" %}</p>
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</td>
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</tr>
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{% endfor %}
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</tbody>
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</table>
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</div>
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</div>
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</div>
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<!-- Pagination -->
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{% if page_obj.has_other_pages %}
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<nav aria-label="Interactions pagination" class="mt-4">
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<ul class="pagination justify-content-center">
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{% if page_obj.has_previous %}
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<li class="page-item">
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<a class="page-link" href="?page={{ page_obj.previous_page_number }}{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}">
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<i data-lucide="chevron-left" class="w-4 h-4"></i>
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</a>
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</li>
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{% endif %}
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{% for num in page_obj.paginator.page_range %}
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{% if page_obj.number == num %}
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<li class="page-item active"><span class="page-link">{{ num }}</span></li>
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{% elif num > page_obj.number|add:'-3' and num < page_obj.number|add:'3' %}
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<li class="page-item">
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<a class="page-link" href="?page={{ num }}{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}">
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{{ num }}
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</a>
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</li>
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{% endif %}
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{% endfor %}
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{% if page_obj.has_next %}
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<li class="page-item">
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<a class="page-link" href="?page={{ page_obj.next_page_number }}{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}">
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<i data-lucide="chevron-right" class="w-4 h-4"></i>
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</a>
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</li>
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{% endif %}
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</ul>
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</nav>
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{% endif %}
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</div>
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{% endblock %}
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