787 lines
26 KiB
HTML
787 lines
26 KiB
HTML
{% load i18n %}
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<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<title>{% trans "Complaint Report" %} - {{ complaint.reference_number }}</title>
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<style>
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@page {
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size: A4;
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margin: 1.5cm;
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@top-left {
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content: "{{ css_system_name }}";
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font-size: 9pt;
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color: #667eea;
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font-weight: 600;
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}
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@top-right {
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content: "{{ complaint.reference_number }}";
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font-size: 9pt;
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color: #666;
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}
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@bottom-center {
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content: "{{ css_page_label }} " counter(page) " {{ css_of_label }} " counter(pages);
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font-size: 9pt;
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color: #999;
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}
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@bottom-left {
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content: "{{ css_generated_label }}: {% now 'M d, Y H:i' %}";
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font-size: 8pt;
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color: #999;
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}
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}
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* {
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box-sizing: border-box;
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margin: 0;
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padding: 0;
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}
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body {
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font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
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font-size: 10pt;
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line-height: 1.6;
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color: #333;
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}
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/* Header Section */
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.report-header {
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background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
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color: white;
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padding: 25px;
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border-radius: 10px;
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margin-bottom: 20px;
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box-shadow: 0 4px 15px rgba(102, 126, 234, 0.3);
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}
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.report-header h1 {
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font-size: 20pt;
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font-weight: 700;
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margin-bottom: 12px;
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letter-spacing: -0.5px;
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}
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.header-meta {
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display: flex;
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flex-wrap: wrap;
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gap: 15px;
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font-size: 10pt;
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opacity: 0.95;
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}
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.header-meta-item {
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display: flex;
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align-items: center;
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gap: 5px;
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}
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.header-meta-item strong {
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font-weight: 600;
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}
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/* Status Badge */
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.status-badge {
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display: inline-block;
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padding: 6px 14px;
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border-radius: 20px;
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font-size: 9pt;
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font-weight: 700;
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text-transform: uppercase;
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letter-spacing: 0.5px;
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}
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.status-open { background: #e3f2fd; color: #1565c0; }
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.status-in_progress { background: #fff3e0; color: #ef6c00; }
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.status-partially_resolved { background: #fff8e1; color: #f9a825; }
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.status-resolved { background: #e8f5e9; color: #2e7d32; }
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.status-closed { background: #f5f5f5; color: #616161; }
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.status-cancelled { background: #ffebee; color: #c62828; }
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.severity-badge {
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display: inline-block;
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padding: 4px 10px;
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border-radius: 15px;
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font-size: 8pt;
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font-weight: 700;
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}
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.severity-low { background: #e8f5e9; color: #2e7d32; }
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.severity-medium { background: #fff3e0; color: #ef6c00; }
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.severity-high { background: #ffebee; color: #c62828; }
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.severity-critical { background: #880e4f; color: #fff; }
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/* Section Styling */
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.section {
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margin-bottom: 20px;
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page-break-inside: avoid;
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}
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.section-title {
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font-size: 13pt;
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font-weight: 700;
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color: #667eea;
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border-bottom: 3px solid #667eea;
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padding-bottom: 8px;
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margin-bottom: 15px;
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display: flex;
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align-items: center;
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gap: 8px;
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}
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.section-title .icon {
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font-size: 16pt;
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}
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/* Info Grid */
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.info-grid {
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display: grid;
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grid-template-columns: repeat(2, 1fr);
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gap: 12px;
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margin-bottom: 15px;
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}
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.info-card {
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background: #f8f9fa;
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padding: 12px 15px;
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border-radius: 8px;
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border-left: 4px solid #667eea;
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}
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.info-card.full-width {
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grid-column: 1 / -1;
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}
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.info-label {
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font-size: 8pt;
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color: #666;
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text-transform: uppercase;
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letter-spacing: 0.8px;
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margin-bottom: 4px;
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font-weight: 600;
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}
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.info-value {
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font-size: 10pt;
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color: #212529;
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font-weight: 500;
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}
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/* Content Boxes */
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.content-box {
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background: #fff;
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border: 1px solid #e0e0e0;
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border-radius: 8px;
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padding: 15px;
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line-height: 1.7;
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}
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.content-box.highlight {
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background: linear-gradient(135deg, #f3e5f5 0%, #e8eaf6 100%);
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border-left: 4px solid #7b1fa2;
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}
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/* Staff Section */
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.staff-box {
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background: linear-gradient(135deg, #e3f2fd 0%, #bbdefb 100%);
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border-radius: 8px;
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padding: 15px;
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display: flex;
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align-items: center;
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gap: 15px;
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}
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.staff-avatar {
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width: 50px;
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height: 50px;
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background: #1976d2;
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border-radius: 50%;
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display: flex;
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align-items: center;
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justify-content: center;
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color: white;
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font-size: 20pt;
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font-weight: 700;
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}
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.staff-info {
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flex: 1;
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}
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.staff-name {
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font-size: 12pt;
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font-weight: 700;
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color: #1565c0;
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}
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.staff-meta {
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font-size: 9pt;
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color: #666;
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margin-top: 3px;
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}
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/* Explanation Section */
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.explanation-card {
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background: #fff;
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border: 2px solid #e0e0e0;
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border-radius: 10px;
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padding: 15px;
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margin-bottom: 15px;
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page-break-inside: avoid;
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}
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.explanation-header {
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display: flex;
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justify-content: space-between;
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align-items: center;
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margin-bottom: 10px;
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padding-bottom: 10px;
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border-bottom: 1px solid #eee;
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}
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.explanation-author {
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font-weight: 700;
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color: #333;
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font-size: 11pt;
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}
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.explanation-type {
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font-size: 8pt;
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color: #666;
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}
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.acceptance-badge {
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display: inline-block;
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padding: 5px 12px;
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border-radius: 15px;
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font-size: 8pt;
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font-weight: 700;
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}
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.acceptance-acceptable {
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background: #e8f5e9;
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color: #2e7d32;
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}
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.acceptance-not_acceptable {
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background: #ffebee;
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color: #c62828;
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}
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.acceptance-pending {
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background: #fff3e0;
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color: #ef6c00;
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}
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.explanation-content {
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line-height: 1.7;
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color: #444;
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}
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.explanation-meta {
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margin-top: 10px;
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padding-top: 10px;
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border-top: 1px dashed #ddd;
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font-size: 8pt;
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color: #888;
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}
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/* AI Analysis Section */
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.ai-section {
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background: linear-gradient(135deg, #f3e5f5 0%, #e8eaf6 100%);
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border-radius: 10px;
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padding: 20px;
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}
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.ai-box {
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background: white;
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border-radius: 8px;
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padding: 15px;
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margin-bottom: 12px;
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box-shadow: 0 2px 8px rgba(0,0,0,0.05);
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}
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.ai-box-label {
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font-size: 8pt;
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color: #7b1fa2;
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text-transform: uppercase;
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letter-spacing: 1px;
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font-weight: 700;
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margin-bottom: 8px;
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}
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.emotion-indicator {
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display: flex;
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align-items: center;
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gap: 10px;
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margin-top: 8px;
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}
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.emotion-bar {
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flex: 1;
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height: 10px;
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background: #e0e0e0;
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border-radius: 5px;
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overflow: hidden;
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}
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.emotion-fill {
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height: 100%;
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background: linear-gradient(90deg, #667eea 0%, #764ba2 100%);
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}
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.emotion-value {
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font-size: 9pt;
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font-weight: 700;
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color: #7b1fa2;
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min-width: 40px;
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text-align: right;
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}
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/* Resolution Section */
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.resolution-card {
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background: linear-gradient(135deg, #e8f5e9 0%, #c8e6c9 100%);
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border-radius: 10px;
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padding: 20px;
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border-left: 5px solid #4caf50;
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}
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.resolution-header {
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display: flex;
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align-items: center;
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gap: 10px;
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margin-bottom: 15px;
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}
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.resolution-icon {
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font-size: 24pt;
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}
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.resolution-title {
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font-size: 14pt;
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font-weight: 700;
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color: #2e7d32;
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}
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.resolution-content {
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line-height: 1.8;
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color: #1b5e20;
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}
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.resolution-meta {
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margin-top: 15px;
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padding-top: 15px;
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border-top: 1px dashed #81c784;
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font-size: 9pt;
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color: #388e3c;
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}
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/* Timeline */
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.timeline-entry {
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padding-left: 20px;
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border-left: 3px solid #667eea;
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margin-bottom: 12px;
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position: relative;
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}
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.timeline-entry::before {
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content: "";
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position: absolute;
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left: -6px;
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top: 5px;
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width: 10px;
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height: 10px;
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background: #667eea;
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border-radius: 50%;
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}
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.timeline-time {
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font-size: 8pt;
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color: #888;
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margin-bottom: 3px;
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}
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.timeline-content {
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font-size: 9pt;
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color: #444;
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}
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.timeline-author {
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font-size: 8pt;
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color: #667eea;
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margin-top: 3px;
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}
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/* PX Actions */
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.px-action-card {
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background: #fff3e0;
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border-radius: 8px;
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padding: 12px;
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margin-bottom: 10px;
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border-left: 4px solid #ff9800;
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}
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.px-action-title {
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font-weight: 700;
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color: #e65100;
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font-size: 10pt;
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}
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.px-action-meta {
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font-size: 8pt;
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color: #666;
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margin-top: 4px;
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}
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/* Footer */
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.report-footer {
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margin-top: 30px;
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padding-top: 20px;
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border-top: 2px solid #e0e0e0;
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text-align: center;
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color: #888;
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font-size: 9pt;
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}
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.report-footer .logo {
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font-size: 12pt;
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font-weight: 700;
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color: #667eea;
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margin-bottom: 8px;
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}
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/* Page Break */
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.page-break {
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page-break-before: always;
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}
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/* Utility Classes */
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.text-muted { color: #666; }
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.text-small { font-size: 8pt; }
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.mt-2 { margin-top: 10px; }
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.mb-2 { margin-bottom: 10px; }
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.d-flex { display: flex; }
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.align-center { align-items: center; }
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.gap-2 { gap: 10px; }
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</style>
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</head>
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<body>
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<!-- Header -->
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<div class="report-header">
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<h1>{{ complaint.title }}</h1>
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<div class="header-meta">
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<div class="header-meta-item">
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<strong>{% trans "Ref:" %}</strong> {{ complaint.reference_number }}
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</div>
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<div class="header-meta-item">
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<strong>{% trans "Status:" %}</strong>
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<span class="status-badge status-{{ complaint.status }}">{{ complaint.get_status_display }}</span>
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</div>
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<div class="header-meta-item">
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<strong>{% trans "Severity:" %}</strong>
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<span class="severity-badge severity-{{ complaint.severity }}">{{ complaint.get_severity_display }}</span>
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</div>
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<div class="header-meta-item">
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<strong>{% trans "Priority:" %}</strong> {{ complaint.get_priority_display }}
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</div>
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</div>
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</div>
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<!-- Patient & Location Information -->
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<div class="section">
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<h2 class="section-title"><span class="icon">👤</span> {% trans "Patient Information" %}</h2>
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<div class="info-grid">
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<div class="info-card">
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<div class="info-label">{% trans "Patient Name" %}</div>
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<div class="info-value">
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{% if complaint.patient %}
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{{ complaint.patient.get_full_name }}
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{% else %}
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{{ complaint.contact_name|default:"Anonymous" }}
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{% endif %}
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</div>
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</div>
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<div class="info-card">
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<div class="info-label">{% trans "MRN / National ID" %}</div>
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<div class="info-value">
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{% if complaint.patient %}
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{{ complaint.patient.mrn }}
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{% else %}
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{{ complaint.national_id|default:"N/A" }}
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{% endif %}
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</div>
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</div>
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<div class="info-card">
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<div class="info-label">{% trans "Hospital" %}</div>
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<div class="info-value">{{ complaint.hospital.name }}</div>
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</div>
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<div class="info-card">
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<div class="info-label">{% trans "Department" %}</div>
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<div class="info-value">{{ complaint.department.name|default:"Not Assigned" }}</div>
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</div>
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<div class="info-card">
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<div class="info-label">{% trans "Location" %}</div>
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<div class="info-value">
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{% if complaint.location %}{{ complaint.location.name }}{% endif %}
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{% if complaint.main_section %} / {{ complaint.main_section.name }}{% endif %}
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{% if complaint.subsection %} / {{ complaint.subsection.name }}{% endif %}
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</div>
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</div>
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<div class="info-card">
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<div class="info-label">{% trans "Incident Date" %}</div>
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<div class="info-value">{{ complaint.incident_date|date:"M d, Y"|default:"Not Specified" }}</div>
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</div>
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</div>
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</div>
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<!-- Complaint Details -->
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<div class="section">
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<h2 class="section-title"><span class="icon">📝</span> {% trans "Complaint Details" %}</h2>
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<div class="info-grid">
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<div class="info-card">
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<div class="info-label">{% trans "Category" %}</div>
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<div class="info-value">{{ complaint.get_category_display|default:"Not Categorized" }}</div>
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</div>
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<div class="info-card">
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<div class="info-label">{% trans "Source" %}</div>
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<div class="info-value">{{ complaint.get_source_display }}</div>
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</div>
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<div class="info-card">
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<div class="info-label">{% trans "Created Date" %}</div>
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<div class="info-value">{{ complaint.created_at|date:"M d, Y H:i" }}</div>
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</div>
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<div class="info-card">
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<div class="info-label">{% trans "SLA Deadline" %}</div>
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<div class="info-value">{{ complaint.due_at|date:"M d, Y H:i" }}</div>
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</div>
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</div>
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<div class="content-box" style="margin-top: 15px;">
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<div class="info-label" style="margin-bottom: 8px;">{% trans "Description" %}</div>
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{{ complaint.description|linebreaks }}
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</div>
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{% if complaint.expected_result %}
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<div class="content-box highlight" style="margin-top: 15px;">
|
|
<div class="info-label" style="margin-bottom: 8px;">{% trans "Patient Expected Result" %}</div>
|
|
{{ complaint.expected_result|linebreaks }}
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
|
|
<!-- Staff Assignment -->
|
|
{% if complaint.staff %}
|
|
<div class="section">
|
|
<h2 class="section-title"><span class="icon">👨⚕️</span> {% trans "Staff Assignment" %}</h2>
|
|
<div class="staff-box">
|
|
<div class="staff-avatar">{{ complaint.staff.first_name|first|upper }}</div>
|
|
<div class="staff-info">
|
|
<div class="staff-name">{{ complaint.staff.get_full_name }}</div>
|
|
<div class="staff-meta">
|
|
{% if complaint.staff.job_title %}{{ complaint.staff.job_title }}{% endif %}
|
|
{% if complaint.staff.department %} | {{ complaint.staff.department.name }}{% endif %}
|
|
</div>
|
|
{% if complaint.staff.report_to %}
|
|
<div class="staff-meta" style="margin-top: 5px;">
|
|
<strong>{% trans "Reports to:" %}</strong> {{ complaint.staff.report_to.get_full_name }}
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
<!-- Explanations -->
|
|
{% if explanations %}
|
|
<div class="section">
|
|
<h2 class="section-title"><span class="icon">💬</span> {% trans "Staff Explanations" %}</h2>
|
|
{% for exp in explanations %}
|
|
<div class="explanation-card">
|
|
<div class="explanation-header">
|
|
<div>
|
|
<div class="explanation-author">
|
|
{% if exp.staff.get_full_name %}{{ exp.staff.get_full_name }}{% else %}{% trans "Unknown Staff" %}{% endif %}
|
|
{% if exp.metadata.is_escalation %}
|
|
<span style="font-size: 8pt; color: #666;">({% trans "Manager - Escalated" %})</span>
|
|
{% endif %}
|
|
</div>
|
|
<div class="explanation-type">
|
|
{% if exp.submitted_via == 'email_link' %}{% trans "Via Email Link" %}{% else %}{% trans "Direct Entry" %}{% endif %}
|
|
| {% trans "Submitted:" %} {{ exp.responded_at|date:"M d, Y H:i" }}
|
|
</div>
|
|
</div>
|
|
{% if exp.is_used %}
|
|
{% if exp.acceptance_status == 'acceptable' %}
|
|
<span class="acceptance-badge acceptance-acceptable">✓ {% trans "Acceptable" %}</span>
|
|
{% elif exp.acceptance_status == 'not_acceptable' %}
|
|
<span class="acceptance-badge acceptance-not_acceptable">✗ {% trans "Not Acceptable" %}</span>
|
|
{% else %}
|
|
<span class="acceptance-badge acceptance-pending">⏳ {% trans "Pending Review" %}</span>
|
|
{% endif %}
|
|
{% else %}
|
|
<span class="acceptance-badge acceptance-pending">⏳ {% trans "Awaiting Response" %}</span>
|
|
{% endif %}
|
|
</div>
|
|
|
|
{% if exp.is_used and exp.explanation %}
|
|
<div class="explanation-content">
|
|
{{ exp.explanation|linebreaks }}
|
|
</div>
|
|
|
|
{% if exp.acceptance_notes %}
|
|
<div style="margin-top: 10px; padding: 8px; background: #f5f5f5; border-radius: 5px; font-size: 9pt;">
|
|
<strong>{% trans "Review Notes:" %}</strong> {{ exp.acceptance_notes }}
|
|
</div>
|
|
{% endif %}
|
|
|
|
<div class="explanation-meta">
|
|
{% if exp.accepted_by %}
|
|
{% trans "Reviewed by" %} {{ exp.accepted_by.get_full_name }} {% trans "on" %} {{ exp.accepted_at|date:"M d, Y" }}
|
|
{% endif %}
|
|
{% if exp.attachments.count > 0 %}
|
|
| {% blocktrans count counter=exp.attachments.count %}{{ counter }} attachment{% plural %}{{ counter }} attachments{% endblocktrans %}
|
|
{% endif %}
|
|
</div>
|
|
{% else %}
|
|
<div class="explanation-content" style="color: #888; font-style: italic;">
|
|
{% trans "Explanation not yet submitted." %} {% trans "Request sent on" %} {{ exp.email_sent_at|date:"M d, Y" }}
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
{% endfor %}
|
|
</div>
|
|
{% endif %}
|
|
|
|
<!-- AI Analysis -->
|
|
{% if complaint.short_description_en or complaint.suggested_action_en or complaint.emotion %}
|
|
<div class="section">
|
|
<h2 class="section-title"><span class="icon">🤖</span> {% trans "AI Analysis" %}</h2>
|
|
<div class="ai-section">
|
|
{% if complaint.emotion %}
|
|
<div class="ai-box">
|
|
<div class="ai-box-label">{% trans "Emotion Analysis" %}</div>
|
|
<div style="display: flex; align-items: center; gap: 10px;">
|
|
<span class="status-badge" style="background: #7b1fa2; color: white;">
|
|
{{ complaint.get_emotion_display }}
|
|
</span>
|
|
<span style="font-size: 9pt; color: #666;">
|
|
{% trans "Confidence:" %} {{ complaint.emotion_confidence|floatformat:0 }}%
|
|
</span>
|
|
</div>
|
|
<div class="emotion-indicator">
|
|
<span style="font-size: 8pt; color: #666;">{% trans "Intensity" %}</span>
|
|
<div class="emotion-bar">
|
|
<div class="emotion-fill" style="width: {{ complaint.emotion_intensity|floatformat:0 }}%;"></div>
|
|
</div>
|
|
<span class="emotion-value">{{ complaint.emotion_intensity|floatformat:2 }}</span>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% if complaint.short_description_en %}
|
|
<div class="ai-box">
|
|
<div class="ai-box-label">{% trans "AI Summary" %}</div>
|
|
<div>{{ complaint.short_description_en }}</div>
|
|
{% if complaint.short_description_ar %}
|
|
<div style="margin-top: 8px; padding-top: 8px; border-top: 1px dashed #ccc; direction: rtl; text-align: right;">
|
|
{{ complaint.short_description_ar }}
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% if complaint.suggested_action_en %}
|
|
<div class="ai-box" style="background: linear-gradient(135deg, #e8f5e9 0%, #c8e6c9 100%); border: 1px solid #4caf50;">
|
|
<div class="ai-box-label" style="color: #2e7d32;">💡 {% trans "Suggested Action" %}</div>
|
|
<div style="color: #1b5e20;">{{ complaint.suggested_action_en }}</div>
|
|
{% if complaint.suggested_action_ar %}
|
|
<div style="margin-top: 8px; padding-top: 8px; border-top: 1px dashed #81c784; direction: rtl; text-align: right; color: #1b5e20;">
|
|
{{ complaint.suggested_action_ar }}
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% if complaint.reasoning_en %}
|
|
<div class="ai-box">
|
|
<div class="ai-box-label">{% trans "AI Reasoning" %}</div>
|
|
<div style="font-size: 9pt; color: #555;">{{ complaint.reasoning_en }}</div>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
<!-- PX Actions -->
|
|
{% if px_actions %}
|
|
<div class="section">
|
|
<h2 class="section-title"><span class="icon">⚡</span> {% trans "Related PX Actions" %}</h2>
|
|
{% for action in px_actions %}
|
|
<div class="px-action-card">
|
|
<div class="px-action-title">{{ action.title }}</div>
|
|
<div class="px-action-meta">
|
|
{% trans "Status:" %} {{ action.get_status_display }} |
|
|
{% trans "Priority:" %} {{ action.get_priority_display }} |
|
|
{% trans "Created:" %} {{ action.created_at|date:"M d, Y" }}
|
|
</div>
|
|
</div>
|
|
{% endfor %}
|
|
</div>
|
|
{% endif %}
|
|
|
|
<!-- Resolution -->
|
|
{% if complaint.resolution %}
|
|
<div class="section page-break">
|
|
<h2 class="section-title"><span class="icon">✅</span> {% trans "Resolution" %}</h2>
|
|
<div class="resolution-card">
|
|
<div class="resolution-header">
|
|
<span class="resolution-icon">✓</span>
|
|
<span class="resolution-title">{% trans "Complaint Resolved" %}</span>
|
|
</div>
|
|
<div class="resolution-content">
|
|
{{ complaint.resolution|linebreaks }}
|
|
</div>
|
|
{% if complaint.resolution_category %}
|
|
<div style="margin-top: 10px;">
|
|
<span style="font-weight: 600;">{% trans "Category:" %}</span> {{ complaint.get_resolution_category_display }}
|
|
</div>
|
|
{% endif %}
|
|
<div class="resolution-meta">
|
|
<strong>{% trans "Resolved by:" %}</strong> {{ complaint.resolved_by.get_full_name|default:"N/A" }}
|
|
<br>
|
|
<strong>{% trans "Resolved on:" %}</strong> {{ complaint.resolved_at|date:"F d, Y at H:i"|default:"N/A" }}
|
|
</div>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
<!-- Recent Timeline -->
|
|
{% if timeline %}
|
|
<div class="section">
|
|
<h2 class="section-title"><span class="icon">📋</span> {% trans "Recent Activity" %}</h2>
|
|
{% for update in timeline %}
|
|
<div class="timeline-entry">
|
|
<div class="timeline-time">{{ update.created_at|date:"M d, Y H:i" }}</div>
|
|
<div class="timeline-content">{{ update.message }}</div>
|
|
{% if update.created_by %}
|
|
<div class="timeline-author">{% trans "by" %} {{ update.created_by.get_full_name }}</div>
|
|
{% endif %}
|
|
</div>
|
|
{% endfor %}
|
|
</div>
|
|
{% endif %}
|
|
|
|
<!-- Footer -->
|
|
<div class="report-footer">
|
|
<div class="logo">{% trans "PX360 Patient Experience Management" %}</div>
|
|
<div>{% trans "This report was generated automatically from the PX360 system." %}</div>
|
|
<div style="margin-top: 5px;">© {% now "Y" %} {% trans "AlHammadi Group. All rights reserved." %}</div>
|
|
<div style="margin-top: 3px; font-size: 10px; color: #999;">Powered by <a href="https://tenhal.sa" style="color: #005696;">tenhal.sa</a></div>
|
|
</div>
|
|
</body>
|
|
</html>
|