251 lines
12 KiB
HTML
251 lines
12 KiB
HTML
{% extends "layouts/base.html" %}
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{% load i18n %}
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{% load static %}
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{% block title %}{% trans "Complaints" %} - {% trans "Call Center" %} - PX360{% endblock %}
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{% block extra_css %}
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<style>
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.stats-card {
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border-radius: 8px;
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padding: 20px;
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margin-bottom: 20px;
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border: none;
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box-shadow: 0 2px 4px rgba(0,0,0,0.1);
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}
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.badge-status-open { background: #17a2b8; }
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.badge-status-in_progress { background: #ffc107; color: #000; }
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.badge-status-resolved { background: #28a745; }
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.badge-status-closed { background: #6c757d; }
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.badge-severity-critical { background: #dc3545; }
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.badge-severity-high { background: #fd7e14; }
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.badge-severity-medium { background: #ffc107; color: #000; }
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.badge-severity-low { background: #28a745; }
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</style>
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{% endblock %}
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{% block content %}
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<div class="container-fluid">
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<!-- Page Header -->
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<div class="mb-4">
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<div class="d-flex justify-content-between align-items-center">
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<div>
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<h2 class="mb-1">
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<i class="bi bi-telephone-fill text-primary me-2"></i>
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{% trans "Call Center Complaints" %}
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</h2>
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<p class="text-muted mb-0">{% trans "Complaints created via call center" %}</p>
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</div>
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<a href="{% url 'callcenter:create_complaint' %}" class="btn btn-primary">
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<i class="bi bi-plus-circle me-1"></i> {% trans "Create Complaint" %}
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</a>
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</div>
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</div>
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<!-- Statistics -->
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<div class="row mb-4">
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<div class="col-md-3">
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<div class="stats-card bg-primary text-white">
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<div class="d-flex justify-content-between align-items-center">
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<div>
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<h3 class="mb-0">{{ stats.total }}</h3>
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<small>{% trans "Total Complaints" %}</small>
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</div>
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<i class="bi bi-file-earmark-text" style="font-size: 2rem; opacity: 0.5;"></i>
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</div>
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</div>
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</div>
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<div class="col-md-3">
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<div class="stats-card bg-info text-white">
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<div class="d-flex justify-content-between align-items-center">
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<div>
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<h3 class="mb-0">{{ stats.open }}</h3>
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<small>{% trans "Open" %}</small>
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</div>
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<i class="bi bi-inbox" style="font-size: 2rem; opacity: 0.5;"></i>
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</div>
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</div>
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</div>
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<div class="col-md-3">
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<div class="stats-card bg-warning text-dark">
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<div class="d-flex justify-content-between align-items-center">
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<div>
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<h3 class="mb-0">{{ stats.in_progress }}</h3>
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<small>{% trans "In Progress" %}</small>
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</div>
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<i class="bi bi-hourglass-split" style="font-size: 2rem; opacity: 0.5;"></i>
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</div>
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</div>
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</div>
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<div class="col-md-3">
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<div class="stats-card bg-success text-white">
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<div class="d-flex justify-content-between align-items-center">
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<div>
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<h3 class="mb-0">{{ stats.resolved }}</h3>
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<small>{% trans "Resolved" %}</small>
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</div>
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<i class="bi bi-check-circle" style="font-size: 2rem; opacity: 0.5;"></i>
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</div>
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</div>
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</div>
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</div>
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<!-- Filters -->
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<div class="card mb-4">
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<div class="card-body">
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<form method="get" class="row g-3">
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<div class="col-md-3">
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<label class="form-label">{% trans "Search" %}</label>
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<input type="text" name="search" class="form-control"
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placeholder="{% trans 'Search...' %}" value="{{ filters.search }}">
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</div>
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<div class="col-md-2">
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<label class="form-label">{% trans "Status" %}</label>
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<select name="status" class="form-select">
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<option value="">{% trans "All" %}</option>
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<option value="open" {% if filters.status == 'open' %}selected{% endif %}>{% trans "Open" %}</option>
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<option value="in_progress" {% if filters.status == 'in_progress' %}selected{% endif %}>{% trans "In Progress" %}</option>
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<option value="resolved" {% if filters.status == 'resolved' %}selected{% endif %}>{% trans "Resolved" %}</option>
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<option value="closed" {% if filters.status == 'closed' %}selected{% endif %}>{% trans "Closed" %}</option>
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</select>
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</div>
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<div class="col-md-2">
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<label class="form-label">{% trans "Severity" %}</label>
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<select name="severity" class="form-select">
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<option value="">{% trans "All" %}</option>
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<option value="critical" {% if filters.severity == 'critical' %}selected{% endif %}>{% trans "Critical" %}</option>
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<option value="high" {% if filters.severity == 'high' %}selected{% endif %}>{% trans "High" %}</option>
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<option value="medium" {% if filters.severity == 'medium' %}selected{% endif %}>{% trans "Medium" %}</option>
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<option value="low" {% if filters.severity == 'low' %}selected{% endif %}>{% trans "Low" %}</option>
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</select>
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</div>
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<div class="col-md-3">
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<label class="form-label">{% trans "Hospital" %}</label>
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<select name="hospital" class="form-select">
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<option value="">{% trans "All" %}</option>
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{% for hospital in hospitals %}
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<option value="{{ hospital.id }}" {% if filters.hospital == hospital.id|stringformat:"s" %}selected{% endif %}>
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{{ hospital.name_en }}
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</option>
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{% endfor %}
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</select>
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</div>
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<div class="col-md-2 d-flex align-items-end">
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<button type="submit" class="btn btn-primary w-100">
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<i class="bi bi-funnel me-1"></i> {% trans "Filter" %}
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</button>
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</div>
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</form>
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</div>
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</div>
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<!-- Complaints Table -->
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<div class="card">
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<div class="card-body">
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<div class="table-responsive">
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<table class="table table-hover">
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<thead>
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<tr>
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<th>{% trans "ID" %}</th>
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<th>{% trans "Title" %}</th>
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<th>{% trans "Patient" %}</th>
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<th>{% trans "Hospital" %}</th>
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<th>{% trans "Category" %}</th>
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<th>{% trans "Severity" %}</th>
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<th>{% trans "Status" %}</th>
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<th>{% trans "Created" %}</th>
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<th>{% trans "Actions" %}</th>
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</tr>
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</thead>
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<tbody>
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{% for complaint in complaints %}
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<tr>
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<td>
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<small class="text-muted">#{{ complaint.id|slice:":8" }}</small>
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</td>
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<td>
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<strong>{{ complaint.title|truncatewords:8 }}</strong>
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</td>
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<td>
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{% if complaint.patient %}
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{{ complaint.patient.get_full_name }}<br>
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<small class="text-muted">MRN: {{ complaint.patient.mrn }}</small>
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{% else %}
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<span class="text-muted">{% trans "N/A" %}</span>
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{% endif %}
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</td>
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<td>{{ complaint.hospital.name_en }}</td>
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<td>
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<span class="badge bg-secondary">
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{{ complaint.get_category_display }}
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</span>
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</td>
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<td>
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<span class="badge badge-severity-{{ complaint.severity }}">
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{{ complaint.get_severity_display }}
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</span>
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</td>
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<td>
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<span class="badge badge-status-{{ complaint.status }}">
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{{ complaint.get_status_display }}
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</span>
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</td>
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<td>
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<small>{{ complaint.created_at|date:"Y-m-d H:i" }}</small>
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</td>
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<td>
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<a href="{% url 'complaints:complaint_detail' complaint.id %}"
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class="btn btn-sm btn-outline-primary">
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<i class="bi bi-eye"></i>
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</a>
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</td>
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</tr>
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{% empty %}
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<tr>
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<td colspan="9" class="text-center text-muted py-4">
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<i class="bi bi-inbox" style="font-size: 3rem;"></i>
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<p class="mt-2">{% trans "No complaints found" %}</p>
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</td>
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</tr>
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{% endfor %}
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</tbody>
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</table>
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</div>
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<!-- Pagination -->
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{% if page_obj.has_other_pages %}
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<nav aria-label="Page navigation" class="mt-4">
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<ul class="pagination justify-content-center">
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{% if page_obj.has_previous %}
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<li class="page-item">
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<a class="page-link" href="?page={{ page_obj.previous_page_number }}{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}">
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{% trans "Previous" %}
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</a>
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</li>
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{% endif %}
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<li class="page-item active">
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<span class="page-link">
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{% trans "Page" %} {{ page_obj.number }} {% trans "of" %} {{ page_obj.paginator.num_pages }}
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</span>
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</li>
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{% if page_obj.has_next %}
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<li class="page-item">
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<a class="page-link" href="?page={{ page_obj.next_page_number }}{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}">
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{% trans "Next" %}
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</a>
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</li>
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{% endif %}
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</ul>
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</nav>
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{% endif %}
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</div>
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</div>
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</div>
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{% endblock %}
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