48 lines
1.9 KiB
Plaintext
48 lines
1.9 KiB
Plaintext
SLA Reminder - Complaint #{{ complaint.id|slice:":8" }}
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Dear {{ recipient.get_full_name }},
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{% if is_unassigned %}
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IMPORTANT: This is a reminder about an UNASSIGNED complaint that needs your attention.
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This complaint has not yet been assigned to anyone. Please assign it to an appropriate team member as soon as possible to ensure it is addressed before the SLA deadline.
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As a Hospital Administrator or PX Coordinator, you are receiving this notification because the complaint is still pending assignment.
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{% else %}
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This is an automated reminder that you have an assigned complaint approaching its SLA deadline.
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{% endif %}
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COMPLAINT DETAILS:
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- ID: #{{ complaint.id|slice:":8" }}
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- Title: {{ complaint.title }}
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- Severity: {{ complaint.get_severity_display }}
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- Priority: {{ complaint.get_priority_display }}
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- Category: {% if complaint.category %}{{ complaint.category.name_en }}{% else %}N/A{% endif %}
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- Department: {% if complaint.department %}{{ complaint.department.name_en }}{% else %}N/A{% endif %}
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- Patient: {% if complaint.patient %}{{ complaint.patient.get_full_name }} (MRN: {{ complaint.patient.mrn }}){% else %}N/A{% endif %}
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SLA INFORMATION:
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- Due Date: {{ due_date|date:"F d, Y H:i" }}
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- Time Remaining: {{ hours_remaining }} hours
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- Current Status: {{ complaint.get_status_display }}
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ACTION REQUIRED:
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{% if is_unassigned %}
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1. Assign this complaint to an appropriate staff member immediately
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2. Ensure the assigned person is aware of the approaching SLA deadline
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3. Monitor progress to ensure timely resolution
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{% else %}
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Please review this complaint and take appropriate action before the SLA deadline to avoid breach.
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{% endif %}
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You can view the complaint at: {{ site_url }}/complaints/{{ complaint.id }}/
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{% if not is_unassigned %}
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If you have already addressed this complaint, please update its status in the system.
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{% endif %}
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This is an automated message. Please do not reply directly to this email.
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---
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PX360 Patient Experience Management System
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