44 lines
2.0 KiB
HTML
44 lines
2.0 KiB
HTML
{% extends 'emails/base_email_template.html' %}
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{% load i18n %}
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{% block title %}{% trans "ESCALATION - Department Response Overdue" %}{% endblock %}
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{% block preheader %}{% trans "An observation department response is overdue and has been escalated." %}{% endblock %}
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{% block content %}
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<p style="margin: 0 0 15px;">
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{% trans "Dear" %} <strong>{{ recipient_name|default:'Department Manager' }}</strong>,
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</p>
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<p style="margin: 0 0 20px; color: #dc2626; font-weight: bold;">
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{% trans "ESCALATION: A department response for an observation is overdue and requires your immediate attention." %}
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</p>
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<p style="margin: 0 0 5px;"><strong>{% trans "Tracking Code:" %}</strong> {{ observation.tracking_code }}</p>
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{% if observation.title %}
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<p style="margin: 0 0 5px;"><strong>{% trans "Title:" %}</strong> {{ observation.title }}</p>
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{% endif %}
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<p style="margin: 0 0 5px;"><strong>{% trans "Department:" %}</strong> {{ department_name }}</p>
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<p style="margin: 0 0 5px;"><strong>{% trans "Response Deadline:" %}</strong> {{ sla_due_at|date:"F d, Y H:i" }}</p>
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<p style="margin: 0 0 20px;"><strong>{% trans "Hours Overdue:" %}</strong> {{ hours_overdue }}</p>
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{% if observation_url %}
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<table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%">
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<tr>
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<td align="center">
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<a href="{{ observation_url }}"
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style="display: inline-block; padding: 12px 32px; font-size: 16px; font-weight: 600; color: #ffffff; text-decoration: none; border-radius: 6px; background-color: #dc2626;">
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{% trans "View Observation" %}
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</a>
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</td>
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</tr>
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</table>
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{% endif %}
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<p style="margin: 25px 0 5px; font-size: 13px; color: #666666; direction: rtl; text-align: right;">
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تصعيد - رد القسم متأخر - {{ observation.tracking_code }}
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</p>
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<p style="margin: 0; font-size: 12px; color: #999999; direction: rtl; text-align: right; line-height: 1.8;">
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موعد الاستحقاق: {{ sla_due_at|date:"Y F d H:i" }} - ساعات التأخير: {{ hours_overdue }}
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</p>
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{% endblock %}
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