237 lines
13 KiB
HTML
237 lines
13 KiB
HTML
{% extends "layouts/base.html" %}
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{% load i18n %}
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{% load static %}
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{% block title %}{% trans "Complaints" %} - {% trans "Call Center" %} - PX360{% endblock %}
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{% block extra_css %}
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<style>
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.badge-status-open { background: #e0f2fe; color: #075985; }
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.badge-status-in_progress { background: #fef9c3; color: #854d0e; }
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.badge-status-resolved { background: #dcfce7; color: #166534; }
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.badge-status-closed { background: #f3f4f6; color: #6b7280; }
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.badge-severity-critical { background: #fee2e2; color: #991b1b; }
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.badge-severity-high { background: #ffedd5; color: #9a3412; }
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.badge-severity-medium { background: #fef9c3; color: #854d0e; }
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.badge-severity-low { background: #dcfce7; color: #166534; }
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</style>
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{% endblock %}
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{% block content %}
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<!-- Header -->
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<header class="mb-6">
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<div class="flex justify-between items-start">
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<div>
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<h1 class="text-2xl font-bold text-navy flex items-center gap-3">
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<i data-lucide="phone" class="w-7 h-7 text-blue"></i>
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{% trans "Call Center Complaints" %}
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</h1>
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<p class="text-sm text-slate mt-1">{% trans "Complaints created via call center" %}</p>
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</div>
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<a href="{% url 'callcenter:create_complaint' %}" class="bg-navy text-white px-5 py-2.5 rounded-xl text-sm font-bold shadow-lg shadow-navy/20 hover:bg-blue flex items-center gap-2 transition">
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<i data-lucide="plus" class="w-4 h-4"></i> {% trans "Create Complaint" %}
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</a>
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</div>
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</header>
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<!-- Statistics -->
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<div class="grid grid-cols-1 md:grid-cols-4 gap-4 mb-6">
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<div class="bg-blue-500 text-white p-5 rounded-2xl shadow-sm">
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<div class="flex justify-between items-center">
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<div>
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<p class="text-blue-100 text-xs font-bold uppercase tracking-wider mb-1">{% trans "Total Complaints" %}</p>
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<p class="text-2xl font-black">{{ stats.total }}</p>
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</div>
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<i data-lucide="file-text" class="w-8 h-8 opacity-50"></i>
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</div>
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</div>
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<div class="bg-cyan-500 text-white p-5 rounded-2xl shadow-sm">
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<div class="flex justify-between items-center">
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<div>
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<p class="text-cyan-100 text-xs font-bold uppercase tracking-wider mb-1">{% trans "Open" %}</p>
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<p class="text-2xl font-black">{{ stats.open }}</p>
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</div>
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<i data-lucide="inbox" class="w-8 h-8 opacity-50"></i>
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</div>
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</div>
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<div class="bg-amber-500 text-white p-5 rounded-2xl shadow-sm">
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<div class="flex justify-between items-center">
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<div>
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<p class="text-amber-100 text-xs font-bold uppercase tracking-wider mb-1">{% trans "In Progress" %}</p>
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<p class="text-2xl font-black">{{ stats.in_progress }}</p>
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</div>
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<i data-lucide="clock" class="w-8 h-8 opacity-50"></i>
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</div>
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</div>
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<div class="bg-emerald-500 text-white p-5 rounded-2xl shadow-sm">
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<div class="flex justify-between items-center">
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<div>
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<p class="text-emerald-100 text-xs font-bold uppercase tracking-wider mb-1">{% trans "Resolved" %}</p>
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<p class="text-2xl font-black">{{ stats.resolved }}</p>
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</div>
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<i data-lucide="check-circle" class="w-8 h-8 opacity-50"></i>
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</div>
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</div>
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</div>
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<!-- Filters -->
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<div class="bg-white rounded-2xl shadow-sm border-2 border-slate-200 mb-6">
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<div class="px-6 py-4 border-b-2 border-slate-200 flex justify-between items-center bg-gradient-to-r from-slate-50 to-slate-100">
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<h3 class="font-bold text-navy flex items-center gap-2">
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<i data-lucide="filter" class="w-5 h-5 text-navy"></i>
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{% trans "Filters" %}
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</h3>
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</div>
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<div class="p-5">
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<form method="get" class="grid grid-cols-1 md:grid-cols-5 gap-4">
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<div class="md:col-span-1">
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<label class="block text-xs font-bold text-slate uppercase mb-2">{% trans "Search" %}</label>
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<input type="text" name="search"
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class="w-full px-4 py-2.5 border border-slate-200 rounded-xl text-sm focus:ring-2 focus:ring-navy focus:border-transparent transition"
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placeholder="{% trans 'Search...' %}" value="{{ filters.search }}">
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</div>
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<div>
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<label class="block text-xs font-bold text-slate uppercase mb-2">{% trans "Status" %}</label>
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<select name="status" class="w-full px-4 py-2.5 border border-slate-200 rounded-xl text-sm focus:ring-2 focus:ring-navy focus:border-transparent transition">
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<option value="">{% trans "All" %}</option>
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<option value="open" {% if filters.status == 'open' %}selected{% endif %}>{% trans "Open" %}</option>
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<option value="in_progress" {% if filters.status == 'in_progress' %}selected{% endif %}>{% trans "In Progress" %}</option>
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<option value="resolved" {% if filters.status == 'resolved' %}selected{% endif %}>{% trans "Resolved" %}</option>
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<option value="closed" {% if filters.status == 'closed' %}selected{% endif %}>{% trans "Closed" %}</option>
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</select>
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</div>
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<div>
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<label class="block text-xs font-bold text-slate uppercase mb-2">{% trans "Severity" %}</label>
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<select name="severity" class="w-full px-4 py-2.5 border border-slate-200 rounded-xl text-sm focus:ring-2 focus:ring-navy focus:border-transparent transition">
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<option value="">{% trans "All" %}</option>
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<option value="critical" {% if filters.severity == 'critical' %}selected{% endif %}>{% trans "Critical" %}</option>
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<option value="high" {% if filters.severity == 'high' %}selected{% endif %}>{% trans "High" %}</option>
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<option value="medium" {% if filters.severity == 'medium' %}selected{% endif %}>{% trans "Medium" %}</option>
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<option value="low" {% if filters.severity == 'low' %}selected{% endif %}>{% trans "Low" %}</option>
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</select>
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</div>
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<div>
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<label class="block text-xs font-bold text-slate uppercase mb-2">{% trans "Hospital" %}</label>
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<select name="hospital" class="w-full px-4 py-2.5 border border-slate-200 rounded-xl text-sm focus:ring-2 focus:ring-navy focus:border-transparent transition">
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<option value="">{% trans "All" %}</option>
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{% for hospital in hospitals %}
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<option value="{{ hospital.id }}" {% if filters.hospital == hospital.id|stringformat:"s" %}selected{% endif %}>
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{{ hospital.name_en }}
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</option>
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{% endfor %}
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</select>
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</div>
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<div class="flex items-end">
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<button type="submit" class="w-full bg-navy text-white px-4 py-2.5 rounded-xl text-sm font-bold hover:bg-blue transition flex items-center justify-center gap-2">
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<i data-lucide="filter" class="w-4 h-4"></i> {% trans "Filter" %}
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</button>
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</div>
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</form>
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</div>
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</div>
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<!-- Complaints Table -->
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<div class="bg-white rounded-2xl shadow-sm border-2 border-slate-200 overflow-hidden">
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<div class="px-6 py-4 border-b-2 border-slate-200 bg-gradient-to-r from-slate-50 to-slate-100 flex justify-between items-center">
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<h3 class="font-bold text-navy flex items-center gap-2">
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<i data-lucide="message-square-warning" class="w-5 h-5 text-red-500"></i>
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{% trans "Complaints" %}
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</h3>
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</div>
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<div class="overflow-x-auto">
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<table class="w-full">
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<thead class="bg-gray-50">
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<tr>
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<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "ID" %}</th>
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<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "Title" %}</th>
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<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "Patient" %}</th>
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<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "Hospital" %}</th>
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<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "Category" %}</th>
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<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "Severity" %}</th>
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<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "Status" %}</th>
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<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "Created" %}</th>
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<th class="px-6 py-4 text-left text-xs font-bold text-gray-500 uppercase tracking-wider">{% trans "Actions" %}</th>
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</tr>
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</thead>
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<tbody class="divide-y divide-gray-100">
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{% for complaint in complaints %}
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<tr class="hover:bg-gray-50 transition">
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<td class="px-6 py-4">
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<small class="text-gray-400">#{{ complaint.id|slice:":8" }}</small>
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</td>
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<td class="px-6 py-4">
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<strong class="text-gray-800">{{ complaint.title|truncatewords:8 }}</strong>
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</td>
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<td class="px-6 py-4">
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{% if complaint.patient %}
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<span class="text-gray-800">{{ complaint.patient.get_full_name }}</span><br>
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<small class="text-gray-400">MRN: {{ complaint.patient.mrn }}</small>
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{% else %}
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<span class="text-gray-400">{% trans "N/A" %}</span>
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{% endif %}
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</td>
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<td class="px-6 py-4 text-gray-600">{{ complaint.hospital.name_en }}</td>
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<td class="px-6 py-4">
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<span class="inline-flex items-center px-2.5 py-1 rounded-lg text-xs font-bold bg-slate-100 text-slate">
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{{ complaint.get_category_display }}
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</span>
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</td>
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<td class="px-6 py-4">
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<span class="inline-flex items-center px-2.5 py-1 rounded-lg text-xs font-bold badge-severity-{{ complaint.severity }}">
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{{ complaint.get_severity_display }}
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</span>
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</td>
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<td class="px-6 py-4">
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<span class="inline-flex items-center px-2.5 py-1 rounded-lg text-xs font-bold badge-status-{{ complaint.status }}">
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{{ complaint.get_status_display }}
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</span>
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</td>
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<td class="px-6 py-4">
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<small class="text-gray-500">{{ complaint.created_at|date:"Y-m-d H:i" }}</small>
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</td>
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<td class="px-6 py-4">
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<a href="{% url 'complaints:complaint_detail' complaint.id %}"
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class="inline-flex items-center gap-1 px-3 py-2 text-navy bg-light rounded-lg hover:bg-light transition font-medium text-sm">
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<i data-lucide="eye" class="w-4 h-4"></i>
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</a>
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</td>
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</tr>
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{% empty %}
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<tr>
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<td colspan="9" class="text-center py-8 text-gray-500">
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<i data-lucide="inbox" class="w-12 h-12 mx-auto mb-3 text-gray-300"></i>
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<p>{% trans "No complaints found" %}</p>
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</td>
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</tr>
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{% endfor %}
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</tbody>
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</table>
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</div>
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<!-- Pagination -->
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{% if page_obj.has_other_pages %}
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<div class="px-6 py-4 border-t border-gray-100 flex justify-center">
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<div class="flex items-center gap-2">
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{% if page_obj.has_previous %}
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<a href="?page={{ page_obj.previous_page_number }}{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}"
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class="px-3 py-2 rounded-lg border border-slate-200 text-slate hover:bg-light transition">
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{% trans "Previous" %}
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</a>
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{% endif %}
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<span class="px-4 py-2 rounded-lg bg-navy text-white text-sm font-bold">
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{% trans "Page" %} {{ page_obj.number }} {% trans "of" %} {{ page_obj.paginator.num_pages }}
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</span>
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{% if page_obj.has_next %}
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<a href="?page={{ page_obj.next_page_number }}{% for key, value in filters.items %}&{{ key }}={{ value }}{% endfor %}"
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class="px-3 py-2 rounded-lg border border-slate-200 text-slate hover:bg-light transition">
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{% trans "Next" %}
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</a>
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{% endif %}
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</div>
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</div>
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{% endif %}
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</div>
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{% endblock %}
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