Cases

Complaint ID: #2025-NOV-8842

Under Investigation

Complaint Details

Source: MOH TAWASUL

"The patient's relative complained about the delay in the ER admission process. They mentioned that the doctor was busy and the nursing staff did not provide updates for over 45 minutes."

Location

Emergency Room (ER)

Severity

Medium Priority

Response Deadline

14 Nov 2025, 08:00 AM

Administrative Explanation

Quick Actions

Staff Assignment (0)

No staff or responders assigned to this case yet.

Assignment Info

  • Main Dept: Medical / ER
  • TAT Goal: 72 Hours
  • Escalation: Level 1