{% load i18n %} {% trans "Submit Explanation" %} - PX360

{% trans "Submit Your Explanation" %}

{% trans "PX360 Complaint Management System" %}

{% if error %}

{{ error }}

{% endif %} {% if explanation.staff %}

{% trans "Requested From" %}

{{ explanation.staff.first_name|first }}{{ explanation.staff.last_name|first }}

{{ explanation.staff.first_name }} {{ explanation.staff.last_name }}

{% trans "ID:" %} {{ explanation.staff.employee_id }} {% if explanation.staff.department %} {{ explanation.staff.department.name }} {% endif %} {% if explanation.staff.job_title %} {{ explanation.staff.job_title }} {% endif %}
{% endif %} {% if original_explanation %}

{% trans "Original Staff Explanation" %}

{{ original_explanation.staff.first_name|first }}{{ original_explanation.staff.last_name|first }}

{{ original_explanation.staff.first_name }} {{ original_explanation.staff.last_name }}

{% trans "Submitted:" %} {{ original_explanation.responded_at|date:"Y-m-d H:i" }}

{{ original_explanation.explanation|linebreaksbr }}
{% if original_explanation.acceptance_notes %}

{% trans "Escalation Notes:" %}

{{ original_explanation.acceptance_notes }}

{% endif %}

{% trans "As the manager, please review the above explanation from your team member and provide your own perspective on this complaint." %}

{% endif %}

{% trans "Complaint Details" %}

{% trans "Reference:" %} #{{ complaint.reference_number|slice:":8" }}
{% trans "Title:" %} {{ complaint.title }}
{% comment %}
{% trans "Severity:" %} {{ complaint.get_severity_display }}
{% trans "Priority:" %} {{ complaint.get_priority_display }}
{% endcomment %} {% if complaint.patient %}
{% trans "Patient:" %} {{ complaint.patient.get_full_name }} {% if complaint.patient.mrn %} (MRN: {{ complaint.patient.mrn }}) {% endif %}
{% endif %}
{% trans "Description:" %}

{{ complaint.short_description_en|linebreaksbr }}

{% csrf_token %}

{% trans "Please provide your perspective about the complaint mentioned above. Your explanation will help us understand the situation better." %}

{% trans "You can attach relevant documents, images, or other files to support your explanation." %}

{% trans "Accepted file types: PDF, DOC, DOCX, JPG, PNG, etc. Maximum file size: 10MB." %}

{% trans "Important Note:" %}

{% trans "This link can only be used once. After submitting your explanation, it will expire and cannot be used again." %}

{% trans "PX360 Complaint Management System" %}

{% trans "Secure token-based submission" %}