{% extends "layouts/base.html" %}
{% load i18n %}
{% load static %}

{% block title %}{{ _("New Complaint")}} - PX360{% endblock %}

{% block extra_css %}
<style>
    .form-section {
        background: #fff;
        border: 1px solid #dee2e6;
        border-radius: 8px;
        padding: 25px;
        margin-bottom: 20px;
    }
    .form-section-title {
        font-size: 1.1rem;
        font-weight: 600;
        color: #495057;
        margin-bottom: 20px;
        padding-bottom: 10px;
        border-bottom: 2px solid #667eea;
    }
    .required-field::after {
        content: " *";
        color: #dc3545;
    }
</style>
{% endblock %}

{% block content %}
<div class="container-fluid">
    <!-- Page Header -->
    <div class="mb-4">
        <a href="{% url 'complaints:complaint_list' %}" class="btn btn-outline-secondary btn-sm mb-3">
            <i class="bi bi-arrow-left me-1"></i> {{ _("Back to Complaints")}}
        </a>
        <h2 class="mb-1">
            <i class="bi bi-plus-circle text-primary me-2"></i>
            {{ _("Create New Complaint")}}
        </h2>
        <p class="text-muted mb-0">{{ _("File a new patient complaint with SLA tracking")}}</p>
    </div>

    <form method="post" action="{% url 'complaints:complaint_create' %}" id="complaintForm">
        {% csrf_token %}

        <div class="row">
            <div class="col-lg-8">
<<<<<<< HEAD
                <!-- Patient Information -->
                <div class="form-section">
                    <h5 class="form-section-title">
                        <i class="bi bi-person-fill me-2"></i>{{ _("Patient Information")}}
                    </h5>
                    
                    <div class="row">
                        <div class="col-md-6 mb-3">
                            <label class="form-label required-field">{% trans "Patient" %}</label>
                            <select name="patient_id" class="form-select" id="patientSelect" required>
                                <option value="">{{ _("Search and select patient")}}</option>
                            </select>
                            <small class="form-text text-muted">{{ _("Search by MRN or name")}}</small>
                        </div>
                        
                        <div class="col-md-6 mb-3">
                            <label class="form-label">{% trans "Encounter ID" %}</label>
                            <input type="text" name="encounter_id" class="form-control" 
                                   placeholder="{% trans 'Optional encounter/visit ID' %}">
                        </div>
                    </div>
                </div>

=======
>>>>>>> 12310a5 (update complain and add ai and sentiment analysis)
                <!-- Organization Information -->
                <div class="form-section">
                    <h5 class="form-section-title">
                        <i class="bi bi-hospital me-2"></i>{{ _("Organization") }}
                    </h5>

                    <div class="row">
                        <div class="col-md-6 mb-3">
                            <label class="form-label required-field">{% trans "Hospital" %}</label>
                            <select name="hospital_id" class="form-select" id="hospitalSelect" required>
                                <option value="">{{ _("Select hospital")}}</option>
                                {% for hospital in hospitals %}
                                <option value="{{ hospital.id }}">{{ hospital.name_en }}</option>
                                {% endfor %}
                            </select>
                        </div>

                        <div class="col-md-6 mb-3">
                            <label class="form-label">{% trans "Department" %}</label>
                            <select name="department_id" class="form-select" id="departmentSelect">
<<<<<<< HEAD
                                <option value="">{{ _("Select department")}}</option>
=======
                                <option value="">Select hospital first...</option>
>>>>>>> 12310a5 (update complain and add ai and sentiment analysis)
                            </select>
                        </div>
                    </div>

                    <div class="row">
                        <div class="col-md-6 mb-3">
<<<<<<< HEAD
                            <label class="form-label">{% trans "Physician" %}</label>
                            <select name="physician_id" class="form-select" id="physicianSelect">
                                <option value="">{{ _("Select physician")}}</option>
=======
                            <label class="form-label">{% trans "Staff" %}</label>
                            <select name="staff_id" class="form-select" id="staffSelect">
                                <option value="">Select department first...</option>
>>>>>>> 12310a5 (update complain and add ai and sentiment analysis)
                            </select>
                        </div>
                    </div>
                </div>

                <!-- Classification Section -->
                <div class="form-section">
                    <h5 class="form-section-title">
                        <i class="bi bi-tags me-2"></i>Classification
                    </h5>

                    <div class="row">
                        <div class="col-md-6 mb-3">
                            <label class="form-label required-field">{% trans "Category" %}</label>
                            <select name="category" class="form-select" id="categorySelect" required>
                                <option value="">Select hospital first...</option>
                            </select>
                            <small class="form-text text-muted">AI will analyze and suggest if needed</small>
                        </div>

                        <div class="col-md-6 mb-3">
                            <label class="form-label">{% trans "Subcategory" %}</label>
                            <select name="subcategory" class="form-select" id="subcategorySelect">
                                <option value="">Select category first...</option>
                            </select>
                        </div>
                    </div>
                </div>

                <!-- Patient Information -->
                <div class="form-section">
                    <h5 class="form-section-title">
                        <i class="bi bi-person-fill me-2"></i>Patient Information
                    </h5>

                    <div class="row">
                        <div class="col-md-6 mb-3">
                            <label class="form-label required-field">{% trans "Patient" %}</label>
                            <select name="patient_id" class="form-select" id="patientSelect" required>
                                <option value="">Search and select patient...</option>
                            </select>
                            <small class="form-text text-muted">Search by MRN or name</small>
                        </div>

                        <div class="col-md-6 mb-3">
                            <label class="form-label">{% trans "Encounter ID" %}</label>
                            <input type="text" name="encounter_id" class="form-control"
                                   placeholder="{% trans 'Optional encounter/visit ID' %}">
                        </div>
                    </div>
                </div>

                <!-- Complaint Details -->
                <div class="form-section">
                    <h5 class="form-section-title">
                        <i class="bi bi-file-text me-2"></i>{{ _("Complaint Details")}}
                    </h5>

                    <div class="mb-3">
                        <label class="form-label required-field">{% trans "Description" %}</label>
                        <textarea name="description" class="form-control" rows="6"
                                  placeholder="{% trans 'Detailed description of the complaint...' %}" required></textarea>
<<<<<<< HEAD
                    </div>
                    
                    <div class="row">
                        <div class="col-md-6 mb-3">
                            <label class="form-label required-field">{% trans "Category" %}</label>
                            <select name="category" class="form-select" required>
                                <option value="">{{ _("Select category")}}</option>
                                <option value="clinical_care">{{ _("Clinical Care")}}</option>
                                <option value="staff_behavior">{{ _("Staff Behavior")}}</option>
                                <option value="facility">{{ _("Facility & Environment")}}</option>
                                <option value="wait_time">{{ _("Wait Time")}}</option>
                                <option value="billing">{{ _("Billing") }}</option>
                                <option value="communication">{{ _("Communication") }}</option>
                                <option value="other">{{ _("Other") }}</option>
                            </select>
                        </div>
                        
                        <div class="col-md-6 mb-3">
                            <label class="form-label">{% trans "Subcategory" %}</label>
                            <input type="text" name="subcategory" class="form-control" 
                                   placeholder="{% trans 'Optional subcategory' %}">
                        </div>
                    </div>
                </div>
            </div>

            <!-- Sidebar -->
            <div class="col-lg-4">
                <!-- Classification -->
                <div class="form-section">
                    <h5 class="form-section-title">
                        <i class="bi bi-tags me-2"></i>{{ _("Classification") }}
                    </h5>
                    
                    <div class="mb-3">
                        <label class="form-label required-field">{% trans "Severity" %}</label>
                        <select name="severity" class="form-select" required>
                            <option value="">{{ _("Select severity")}}</option>
                            <option value="low">{{ _("Low") }}</option>
                            <option value="medium" selected>{{ _("Medium") }}</option>
                            <option value="high">{{ _("High") }}</option>
                            <option value="critical">{{ _("Critical") }}</option>
                        </select>
                        <small class="form-text text-muted">
                            {{ _("Determines SLA deadline")}}
                        </small>
                    </div>
                    
                    <div class="mb-3">
                        <label class="form-label required-field">{% trans "Priority" %}</label>
                        <select name="priority" class="form-select" required>
                            <option value="">{{ _("Select priority")}}</option>
                            <option value="low">{{ _("Low") }}</option>
                            <option value="medium" selected>{{ _("Medium") }}</option>
                            <option value="high">{{ _("High") }}</option>
                            <option value="urgent">{{ _("Urgent") }}</option>
                        </select>
                    </div>
                    
=======
                        <small class="form-text text-muted">
                            AI will automatically generate title, classify severity/priority, and analyze emotion
                        </small>
                    </div>

>>>>>>> 12310a5 (update complain and add ai and sentiment analysis)
                    <div class="mb-3">
                        <label class="form-label required-field">{% trans "Source" %}</label>
                        <select name="source" class="form-select" required>
                            <option value="">{{ _("Select source")}}</option>
                            <option value="patient">{{ _("Patient") }}</option>
                            <option value="family">{{ _("Family Member")}}</option>
                            <option value="staff">{{ _("Staff") }}</option>
                            <option value="survey">{{ _("Survey") }}</option>
                            <option value="social_media">{{ _("Social Media")}}</option>
                            <option value="call_center">{{ _("Call Center")}}</option>
                            <option value="moh">{{ _("Ministry of Health")}}</option>
                            <option value="chi">{{ _("Council of Health Insurance")}}</option>
                            <option value="other">{{ _("Other") }}</option>
                        </select>
                    </div>
                </div>
            </div>

            <!-- Sidebar -->
            <div class="col-lg-4">
                <!-- AI Information -->
                <div class="alert alert-info">
                    <h6 class="alert-heading">
<<<<<<< HEAD
                        <i class="bi bi-info-circle me-2"></i>{{ _("SLA Information")}}
                    </h6>
                    <p class="mb-0 small">
                        {{ _("SLA deadline will be automatically calculated based on severity")}}:
=======
                        <i class="bi bi-robot me-2"></i>AI-Powered Classification
                    </h6>
                    <p class="mb-0 small">
                        This form uses AI to automatically:
                    </p>
                    <ul class="mb-0 mt-2 small">
                        <li><strong>Generate Title:</strong> Create a concise summary</li>
                        <li><strong>Classify Severity:</strong> Low, Medium, High, or Critical</li>
                        <li><strong>Set Priority:</strong> Low, Medium, High, or Urgent</li>
                        <li><strong>Analyze Emotion:</strong> Detect patient sentiment</li>
                        <li><strong>Suggest Actions:</strong> Provide recommendations</li>
                    </ul>
                </div>

                <!-- SLA Information -->
                <div class="alert alert-warning">
                    <h6 class="alert-heading">
                        <i class="bi bi-clock me-2"></i>SLA Information
                    </h6>
                    <p class="mb-0 small">
                        SLA deadline will be automatically calculated based on AI-determined severity:
>>>>>>> 12310a5 (update complain and add ai and sentiment analysis)
                    </p>
                    <ul class="mb-0 mt-2 small">
                        <li><strong>{{ _("Critical") }}:</strong> {{ _("4 hours")}}</li>
                        <li><strong>{{ _("High") }}:</strong> {{ _("24 hours")}}</li>
                        <li><strong>{{ _("Medium") }}:</strong> {{ _("72 hours")}}</li>
                        <li><strong>{{ _("Low") }}:</strong> {{ _("168 hours (7 days)")}}</li>
                    </ul>
                </div>

                <!-- Action Buttons -->
                <div class="d-grid gap-2">
                    <button type="submit" class="btn btn-primary btn-lg">
                        <i class="bi bi-check-circle me-2"></i>{{ _("Create Complaint")}}
                    </button>
                    <a href="{% url 'complaints:complaint_list' %}" class="btn btn-outline-secondary">
                        <i class="bi bi-x-circle me-2"></i>{{ _("Cancel") }}
                    </a>
                </div>
            </div>
        </div>
    </form>
</div>
{% endblock %}

{% block extra_js %}
<script>
document.addEventListener('DOMContentLoaded', function() {
    const hospitalSelect = document.getElementById('hospitalSelect');
    const departmentSelect = document.getElementById('departmentSelect');
    const staffSelect = document.getElementById('staffSelect');
    const categorySelect = document.getElementById('categorySelect');
    const subcategorySelect = document.getElementById('subcategorySelect');
    const patientSelect = document.getElementById('patientSelect');

    // Get current language
    const currentLang = document.documentElement.lang || 'en';

    // Hospital change handler
    hospitalSelect.addEventListener('change', function() {
        const hospitalId = this.value;

        // Clear dependent dropdowns
        departmentSelect.innerHTML = '<option value="">Select hospital first...</option>';
        staffSelect.innerHTML = '<option value="">Select department first...</option>';
        categorySelect.innerHTML = '<option value="">Loading categories...</option>';
        subcategorySelect.innerHTML = '<option value="">Select category first...</option>';

        if (hospitalId) {
            // Load departments
            fetch(`/api/organizations/departments/?hospital=${hospitalId}`)
                .then(response => response.json())
                .then(data => {
                    departmentSelect.innerHTML = '<option value="">Select department...</option>';
                    data.results.forEach(dept => {
                        const option = document.createElement('option');
                        option.value = dept.id;
                        const deptName = currentLang === 'ar' && dept.name_ar ? dept.name_ar : dept.name_en;
                        option.textContent = deptName;
                        departmentSelect.appendChild(option);
                    });
                })
                .catch(error => {
                    console.error('Error loading departments:', error);
                    departmentSelect.innerHTML = '<option value="">Error loading departments</option>';
                });

            // Load categories (using public API endpoint)
            fetch(`/complaints/public/api/load-categories/?hospital_id=${hospitalId}`)
                .then(response => response.json())
                .then(data => {
                    categorySelect.innerHTML = '<option value="">Select category...</option>';
                    data.categories.forEach(cat => {
                        // Only show parent categories (no parent_id)
                        if (!cat.parent_id) {
                            const option = document.createElement('option');
                            option.value = cat.id;
                            option.dataset.code = cat.code;
                            const catName = currentLang === 'ar' && cat.name_ar ? cat.name_ar : cat.name_en;
                            option.textContent = catName;
                            categorySelect.appendChild(option);
                        }
                    });
                })
                .catch(error => {
                    console.error('Error loading categories:', error);
                    categorySelect.innerHTML = '<option value="">Error loading categories</option>';
                });
        } else {
            categorySelect.innerHTML = '<option value="">Select hospital first...</option>';
        }
    });

    // Department change handler - load staff
    departmentSelect.addEventListener('change', function() {
        const departmentId = this.value;

        // Clear staff dropdown
        staffSelect.innerHTML = '<option value="">Select department first...</option>';

        if (departmentId) {
            // Load staff (filtered by department)
            fetch(`/complaints/ajax/get-staff-by-department/?department_id=${departmentId}`)
                .then(response => response.json())
                .then(data => {
                    staffSelect.innerHTML = '<option value="">Select staff...</option>';
                    data.staff.forEach(staff => {
                        const option = document.createElement('option');
                        option.value = staff.id;
                        option.textContent = `${staff.first_name} ${staff.last_name} (${staff.job_title || staff.staff_type})`;
                        staffSelect.appendChild(option);
                    });
                })
                .catch(error => {
                    console.error('Error loading staff:', error);
                    staffSelect.innerHTML = '<option value="">Error loading staff</option>';
                });
        }
    });

    // Category change handler - load subcategories
    categorySelect.addEventListener('change', function() {
        const categoryId = this.value;

        // Clear subcategory dropdown
        subcategorySelect.innerHTML = '<option value="">Select category first...</option>';

        if (categoryId) {
            // Load categories again and filter for subcategories of selected parent
            const hospitalId = hospitalSelect.value;
            if (hospitalId) {
                fetch(`/complaints/public/api/load-categories/?hospital_id=${hospitalId}`)
                    .then(response => response.json())
                    .then(data => {
                        subcategorySelect.innerHTML = '<option value="">Select subcategory...</option>';
                        data.categories.forEach(cat => {
                            // Only show subcategories (has parent_id matching selected category)
                            if (cat.parent_id == categoryId) {
                                const option = document.createElement('option');
                                option.value = cat.id;
                                option.dataset.code = cat.code;
                                const catName = currentLang === 'ar' && cat.name_ar ? cat.name_ar : cat.name_en;
                                option.textContent = catName;
                                subcategorySelect.appendChild(option);
                            }
                        });
                        if (subcategorySelect.options.length <= 1) {
                            subcategorySelect.innerHTML = '<option value="">No subcategories available</option>';
                        }
                    })
                    .catch(error => {
                        console.error('Error loading subcategories:', error);
                        subcategorySelect.innerHTML = '<option value="">Error loading subcategories</option>';
                    });
            }
        }
    });

    // Patient search
    patientSelect.addEventListener('focus', function() {
        if (this.options.length === 1) {
            loadPatients('');
        }
    });

    function loadPatients(searchTerm) {
        const url = searchTerm
            ? `/api/organizations/patients/?search=${encodeURIComponent(searchTerm)}`
            : '/api/organizations/patients/?page_size=50';

        fetch(url)
            .then(response => response.json())
            .then(data => {
                patientSelect.innerHTML = '<option value="">Search and select patient...</option>';
                data.results.forEach(patient => {
                    const option = document.createElement('option');
                    option.value = patient.id;
                    option.textContent = `${patient.first_name} ${patient.last_name} (MRN: ${patient.mrn})`;
                    patientSelect.appendChild(option);
                });
            })
            .catch(error => console.error('Error loading patients:', error));
    }

    // Form validation
    const form = document.getElementById('complaintForm');
    form.addEventListener('submit', function(e) {
        if (!form.checkValidity()) {
            e.preventDefault();
            e.stopPropagation();
        }
        form.classList.add('was-validated');
    });
});
</script>
{% endblock %}