{% extends "layouts/public_base.html" %}
{% load i18n static %}

{% block title %}{% trans "Track Your Complaint" %}{% endblock %}

{% block extra_css %}
<style>
header.glass-card {
    display: none !important;
}

.lang-switcher {
    position: fixed;
    top: 1rem;
    right: 1rem;
    z-index: 100;
    display: flex;
    gap: 0.5rem;
}

.lang-switcher a {
    padding: 0.5rem 1rem;
    border-radius: 0.75rem;
    border: 2px solid rgba(255,255,255,0.3);
    background: rgba(255,255,255,0.1);
    backdrop-filter: blur(10px);
    color: white;
    font-weight: 600;
    font-size: 0.875rem;
    transition: all 0.2s ease;
    text-decoration: none;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.lang-switcher a:hover {
    background: rgba(255,255,255,0.2);
    border-color: rgba(255,255,255,0.5);
}

.lang-switcher a.active {
    background: white;
    color: #005696;
    border-color: white;
}

[dir="rtl"] .lang-switcher {
    right: auto;
    left: 1rem;
}

    .glass-effect {
        background: rgba(255, 255, 255, 0.7);
        backdrop-filter: blur(12px);
        -webkit-backdrop-filter: blur(12px);
        border: 1px solid rgba(255, 255, 255, 0.3);
    }
    
    .timeline-dot::after {
        content: '';
        position: absolute;
        width: 2px;
        height: 100%;
        background: #e2e8f0;
        left: 50%;
        transform: translateX(-50%);
        top: 24px;
        z-index: 0;
    }

    .timeline-item:last-child .timeline-dot::after {
        display: none;
    }

    @keyframes subtle-float {
        0% { transform: translateY(0px); }
        50% { transform: translateY(-5px); }
        100% { transform: translateY(0px); }
    }
    .float-icon { animation: subtle-float 3s ease-in-out infinite; }
</style>
{% endblock %}

{% block content %}
<!-- Language Switcher -->
<div class="lang-switcher">
    {% get_available_languages as LANGUAGES %}
    {% get_current_language as LANGUAGE_CODE %}
    {% for lang_code, lang_name in LANGUAGES %}
        <a href="{% url 'core:set_language' %}?language={{ lang_code }}"
           class="{% if LANGUAGE_CODE == lang_code %}active{% endif %}">
            <span>{% if lang_code == 'en' %}🇬🇧{% elif lang_code == 'ar' %}🇸🇦{% endif %}</span>
            <span>{{ lang_name }}</span>
        </a>
    {% endfor %}
</div>

<div class="max-w-4xl mx-auto px-4 py-6 md:py-12">
    <!-- Logo Banner -->
    <div class="rounded-2xl shadow-lg overflow-hidden mb-6 text-center animate-fade-in">
        <div class="bg-white w-full py-6 px-4 flex items-center justify-center">
            <img src="{% static 'img/hh-logo.png' %}" alt="Al Hammadi Hospital" class="max-h-12 md:max-h-16 w-auto object-contain">
        </div>
        <div class="bg-white p-4 md:p-8">
            <h1 class="text-xl md:text-2xl font-bold text-navy mb-2">{% trans "Track Your Complaint" %}</h1>
            <p class="text-slate text-sm md:text-base max-w-xl mx-auto">
                {% trans "Enter your reference number below to see real-time updates on your request." %}
            </p>
        </div>
    </div>

    <!-- Search Form -->
    <div class="glass-card rounded-2xl shadow-lg p-5 md:p-8 mb-6 animate-fade-in">
        <form method="POST" class="max-w-lg mx-auto">
            {% csrf_token %}
            <div class="relative group">
                <div class="absolute inset-y-0 left-0 pl-4 flex items-center pointer-events-none">
                    <i data-lucide="hash" class="w-5 h-5 text-slate/40 group-focus-within:text-blue transition-colors"></i>
                </div>
                <input
                    type="text"
                    name="reference_number"
                    class="w-full pl-12 pr-4 py-4 md:py-5 border-2 border-slate-100 rounded-xl md:rounded-2xl text-navy text-base md:text-lg focus:ring-4 focus:ring-blue/10 focus:border-blue transition-all duration-300 bg-white/80 placeholder:text-slate/30"
                    placeholder="{% trans 'e.g., CMP-20240101-123456' %}"
                    value="{{ reference_number }}"
                    required
                >
            </div>
            <button type="submit" class="w-full mt-3 md:mt-4 bg-navy hover:bg-navy/90 text-white px-6 md:px-8 py-4 md:py-5 rounded-xl md:rounded-2xl font-bold text-base md:text-lg transition-all duration-300 shadow-lg shadow-navy/20 hover:shadow-xl flex items-center justify-center gap-3">
                <i data-lucide="crosshair" class="w-5 h-5"></i>
                {% trans "Track Status" %}
            </button>
        </form>
        <p class="text-center text-slate/50 text-xs mt-4 uppercase tracking-widest font-semibold">
            <i data-lucide="info" class="w-3 h-3 inline mr-1"></i>
            {% trans "Found in your confirmation email" %}
        </p>
    </div>

    {% if error_message %}
    <div class="bg-white rounded-3xl shadow-lg p-6 mb-8 flex items-center gap-4 animate-shake">
        <div class="w-12 h-12 bg-rose-100 rounded-xl flex items-center justify-center text-rose-600 shrink-0">
            <i data-lucide="alert-circle" class="w-6 h-6"></i>
        </div>
        <div>
            <h3 class="font-bold text-rose-900">{% trans "Reference Not Found" %}</h3>
            <p class="text-rose-700/80 text-sm">{{ error_message }}</p>
        </div>
    </div>
    {% endif %}

    {% if complaint %}
    <div class="animate-slide-up" style="animation-delay: 0.1s">
        <div class="bg-white rounded-2xl shadow-lg p-4 md:p-6 mb-6">
            <div class="flex flex-col sm:flex-row sm:items-center justify-between gap-3 mb-3">
                <div>
                    <span class="text-[10px] font-bold text-slate/40 uppercase tracking-wider block">{% trans "Case Reference" %}</span>
                    <h2 class="text-xl md:text-2xl font-black text-navy">{{ complaint.reference_number }}</h2>
                </div>
                <div class="flex items-center gap-2">
                    <div class="px-4 py-2 rounded-xl text-xs font-black uppercase tracking-wider
                        {% if public_status.css == 'amber' %}bg-amber-50 text-amber-700
                        {% elif public_status.css == 'blue' %}bg-blue-50 text-blue-700
                        {% elif public_status.css == 'emerald' %}bg-emerald-50 text-emerald-700
                        {% elif public_status.css == 'rose' %}bg-rose-50 text-rose-700
                        {% else %}bg-slate-50 text-slate-700{% endif %}">
                        {{ public_status.label }}
                    </div>
                    {% if complaint.escalated_at %}
                    <div class="px-3 py-2 rounded-xl text-[10px] font-bold uppercase tracking-wider bg-red-50 text-red-700 flex items-center gap-1">
                        <i data-lucide="alert-triangle" class="w-3.5 h-3.5"></i>
                        {% trans "Escalated" %}
                    </div>
                    {% endif %}
                </div>
            </div>

            <div class="flex flex-wrap items-center gap-x-6 gap-y-1 text-xs text-slate/60">
                <span class="inline-flex items-center gap-1.5">
                    <i data-lucide="calendar" class="w-3.5 h-3.5"></i>
                    {{ complaint.created_at|date:"M d, Y" }}
                </span>
                <span class="inline-flex items-center gap-1.5">
                    <i data-lucide="building" class="w-3.5 h-3.5"></i>
                    {{ complaint.department.name|default:"General" }}
                </span>
                {% if complaint.due_at %}
                <span class="inline-flex items-center gap-1.5 {% if complaint.is_overdue %}text-rose-500 font-bold{% endif %}">
                    <i data-lucide="clock" class="w-3.5 h-3.5"></i>
                    {% if complaint.is_overdue %}{% trans "Overdue" %}{% else %}{{ complaint.due_at|date:"M d, H:i" }}{% endif %}
                </span>
                {% endif %}
            </div>

            <div class="mt-3 h-1.5 w-full bg-slate-100 rounded-full overflow-hidden">
                <div class="h-full bg-navy transition-all duration-1000"
                     style="width: {{ public_status.progress }}%">
                </div>
            </div>
        </div>

        <div class="bg-white rounded-2xl shadow-lg p-5 md:p-8">
            <h3 class="text-lg md:text-2xl font-bold text-navy mb-6 md:mb-10 flex items-center gap-3">
                <div class="p-2 bg-navy text-white rounded-lg">
                    <i data-lucide="list-checks" class="w-4 h-4 md:w-5 md:h-5"></i>
                </div>
                {% trans "Resolution Journey" %}
            </h3>

            {% if public_updates %}
            <div class="space-y-1">
                {% for update in public_updates %}
                <div class="timeline-item flex gap-3 md:gap-6 pb-6 md:pb-10 relative">
                    <div class="timeline-dot shrink-0 relative z-10">
                        <div class="w-10 h-10 md:w-12 md:h-12 rounded-2xl flex items-center justify-center shadow-sm border-2 border-white
                            {% if update.update_type == 'resolution' %}bg-emerald-100 text-emerald-600
                            {% else %}bg-blue-50 text-blue-600{% endif %}">
                            <i data-lucide="{% if update.update_type == 'resolution' %}check-circle-2{% else %}message-square{% endif %}" class="w-5 h-5 md:w-6 md:h-6"></i>
                        </div>
                    </div>
                    <div class="flex-1 pt-1 min-w-0">
                        <div class="flex flex-col md:flex-row md:items-center justify-between mb-2">
                            <h4 class="font-black text-navy text-base md:text-lg">
                                {% if update.update_type == 'resolution' %}{% trans "Final Resolution" %}
                                {% else %}{% trans "Department Response" %}{% endif %}
                            </h4>
                            <time class="text-xs md:text-sm font-medium text-slate/40">{{ update.created_at|date:"F j, Y • g:i A" }}</time>
                        </div>
                        {% if update.department_name %}
                        <p class="text-[10px] md:text-xs font-semibold text-slate/60 uppercase tracking-wide mb-2">{{ update.department_name }}</p>
                        {% endif %}
                        {% if update.message %}
                        <div class="bg-slate-50/50 rounded-xl md:rounded-2xl p-4 md:p-5 border border-slate-100 text-slate-700 leading-relaxed text-sm shadow-inner">
                            {{ update.message|linebreaks }}
                        </div>
                        {% endif %}
                    </div>
                </div>
                {% endfor %}
            </div>
            {% else %}
            <div class="text-center py-12">
                <div class="w-20 h-20 bg-slate-50 rounded-full flex items-center justify-center mx-auto mb-4">
                    <i data-lucide="loader" class="w-8 h-8 text-slate/30 animate-spin"></i>
                </div>
                <p class="text-slate/60 font-medium">{% trans "Your complaint is being reviewed. Updates will appear here." %}</p>
            </div>
            {% endif %}
        </div>

        {% if complaint.status == 'resolved' or complaint.status == 'closed' %}
        {% if complaint.satisfaction_locked_by_patient or not tracking_expired %}
        <!-- Patient Satisfaction Card -->
        <div class="bg-white rounded-2xl shadow-lg p-5 md:p-8 mt-6">
            <h3 class="text-lg md:text-2xl font-bold text-navy mb-2 flex items-center gap-3">
                <div class="p-2 bg-navy text-white rounded-lg">
                    <i data-lucide="smile" class="w-4 h-4 md:w-5 md:h-5"></i>
                </div>
                {% trans "How satisfied are you?" %}
            </h3>
            <p class="text-slate/70 text-sm mb-6">{% trans "Your feedback helps us improve. Once submitted, your answer becomes final." %}</p>

            {% if satisfaction_just_submitted or info_message %}
            <div class="bg-green-50 border border-green-200 rounded-xl p-4 mb-4 flex items-center gap-3">
                <div class="w-10 h-10 bg-green-100 rounded-full flex items-center justify-center shrink-0">
                    <i data-lucide="check-circle-2" class="w-5 h-5 text-green-600"></i>
                </div>
                <div>
                    <p class="font-bold text-green-800">{% trans "Thank you for your feedback!" %}</p>
                    {% if complaint.satisfaction_set_at %}
                    <p class="text-xs text-green-700">{% trans "Submitted on" %} {{ complaint.satisfaction_set_at|date:"Y-m-d H:i" }}</p>
                    {% endif %}
                </div>
            </div>
            {% endif %}

            {% if complaint.satisfaction_locked_by_patient %}
            <!-- Locked: show final answer, no edit -->
            <div class="flex items-center gap-4 p-5 bg-slate-50 rounded-xl border border-slate-200">
                <div class="w-14 h-14 rounded-full flex items-center justify-center text-3xl shrink-0
                    {% if complaint.satisfaction == 'satisfied' %}bg-green-100
                    {% elif complaint.satisfaction == 'neutral' %}bg-yellow-100
                    {% elif complaint.satisfaction == 'dissatisfied' %}bg-red-100
                    {% else %}bg-slate-200{% endif %}">
                    {% if complaint.satisfaction == 'satisfied' %}😊
                    {% elif complaint.satisfaction == 'neutral' %}😐
                    {% elif complaint.satisfaction == 'dissatisfied' %}😞
                    {% else %}—{% endif %}
                </div>
                <div class="flex-1">
                    <p class="text-[10px] font-bold text-slate/40 uppercase tracking-wider">{% trans "Your response" %}</p>
                    <p class="text-xl font-black text-navy">{{ complaint.get_satisfaction_display }}</p>
                </div>
                <div class="flex items-center gap-1.5 text-xs font-bold text-slate/60 px-3 py-1.5 bg-white rounded-lg border border-slate-200">
                    <i data-lucide="lock" class="w-3.5 h-3.5"></i>
                    {% trans "Locked" %}
                </div>
            </div>
            {% else %}
            <!-- Not locked: show satisfaction picker -->
            <form method="post" action="{% url 'complaints:public_complaint_track' %}">
                {% csrf_token %}
                <input type="hidden" name="reference_number" value="{{ complaint.reference_number }}">
                <input type="hidden" name="satisfaction" value="" id="satisfactionInput">

                <p class="text-xs font-bold text-slate/50 uppercase tracking-wider mb-3">{% trans "Select your satisfaction level" %}</p>
                <div class="grid grid-cols-1 sm:grid-cols-3 gap-3">
                    <button type="submit" onclick="document.getElementById('satisfactionInput').value='dissatisfied'"
                        class="group flex flex-col items-center gap-2 p-5 border-2 border-slate-200 rounded-2xl hover:border-red-400 hover:bg-red-50 transition-all">
                        <span class="text-4xl md:text-5xl group-hover:scale-110 transition-transform">😞</span>
                        <span class="text-sm font-bold text-slate-700 group-hover:text-red-700">{% trans "Dissatisfied" %}</span>
                    </button>
                    <button type="submit" onclick="document.getElementById('satisfactionInput').value='neutral'"
                        class="group flex flex-col items-center gap-2 p-5 border-2 border-slate-200 rounded-2xl hover:border-yellow-400 hover:bg-yellow-50 transition-all">
                        <span class="text-4xl md:text-5xl group-hover:scale-110 transition-transform">😐</span>
                        <span class="text-sm font-bold text-slate-700 group-hover:text-yellow-700">{% trans "Neutral" %}</span>
                    </button>
                    <button type="submit" onclick="document.getElementById('satisfactionInput').value='satisfied'"
                        class="group flex flex-col items-center gap-2 p-5 border-2 border-slate-200 rounded-2xl hover:border-green-400 hover:bg-green-50 transition-all">
                        <span class="text-4xl md:text-5xl group-hover:scale-110 transition-transform">😊</span>
                        <span class="text-sm font-bold text-slate-700 group-hover:text-green-700">{% trans "Satisfied" %}</span>
                    </button>
                </div>
            </form>
            {% endif %}
        </div>
        {% endif %}
        {% endif %}
    </div>
    {% endif %}
</div>

<script>
document.addEventListener('DOMContentLoaded', function() {
    if (typeof lucide !== 'undefined') {
        lucide.createIcons();
    }

    // SLA Countdown Timer
    var el = document.getElementById('sla-countdown');
    if (el && el.dataset.dueAt) {
        var dueAt = new Date(el.dataset.dueAt).getTime();

        function updateCountdown() {
            var now = Date.now();
            var diff = dueAt - now;

            if (diff <= 0) {
                var overMs = Math.abs(diff);
                var overD = Math.floor(overMs / 86400000);
                var overH = Math.floor((overMs % 86400000) / 3600000);
                var overM = Math.floor((overMs % 3600000) / 60000);
                var txt = '{% trans "Overdue by" %} ';
                if (overD > 0) txt += overD + 'd ';
                txt += overH + 'h ' + overM + 'm';
                el.textContent = txt;
                el.className = 'text-xs font-bold mt-1 text-red-600 animate-pulse';
                return;
            }

            var d = Math.floor(diff / 86400000);
            var h = Math.floor((diff % 86400000) / 3600000);
            var m = Math.floor((diff % 3600000) / 60000);
            var s = Math.floor((diff % 60000) / 1000);

            var parts = [];
            if (d > 0) parts.push(d + 'd');
            parts.push(h + 'h');
            parts.push(m + 'm');
            parts.push(s + 's');
            el.textContent = parts.join(' ') + ' {% trans "remaining" %}';

            if (diff < 21600000) {
                el.className = 'text-xs font-bold mt-1 text-red-600';
            } else if (diff < 86400000) {
                el.className = 'text-xs font-bold mt-1 text-orange-600';
            } else {
                el.className = 'text-xs font-bold mt-1 text-green-600';
            }
        }

        updateCountdown();
        setInterval(updateCountdown, 1000);
    }
});
</script>
{% endblock %}