{% extends 'layouts/base.html' %}
{% load i18n %}

{% block title %}{% trans "Inquiry" %} #{{ inquiry.reference_number|truncatechars:15 }} - PX360{% endblock %}

{% block extra_css %}
<style>
    :root {
        --hh-navy: #005696;
        --hh-blue: #007bbd;
        --hh-cyan: #06b6d4;
        --hh-light: #eef6fb;
        --hh-slate: #64748b;
        --hh-success: #10b981;
        --hh-warning: #f59e0b;
        --hh-danger: #ef4444;
    }

    .detail-card {
        background: white;
        border-radius: 1rem;
        border: 1px solid #e2e8f0;
        box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.05);
        transition: all 0.3s ease;
    }

    .detail-card:hover {
        box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.1);
    }

    .card-header {
        background: linear-gradient(135deg, var(--hh-light), #e0f2fe);
        padding: 1.25rem 1.75rem;
        border-bottom: 1px solid #bae6fd;
        border-radius: 1rem 1rem 0 0;
    }

    .info-label {
        font-size: 0.75rem;
        font-weight: 700;
        text-transform: uppercase;
        letter-spacing: 0.05em;
        color: var(--hh-slate);
        margin-bottom: 0.375rem;
    }

    .info-value {
        font-size: 0.95rem;
        color: #1e293b;
        font-weight: 500;
    }

    .status-badge {
        display: inline-flex;
        align-items: center;
        gap: 0.375rem;
        padding: 0.375rem 0.875rem;
        border-radius: 9999px;
        font-size: 0.75rem;
        font-weight: 700;
    }

    .status-badge.open { background: linear-gradient(135deg, #e3f2fd, #bbdefb); color: #1565c0; }
    .status-badge.in_progress { background: linear-gradient(135deg, #fff3e0, #ffe0b2); color: #e65100; }
    .status-badge.resolved { background: linear-gradient(135deg, #e8f5e9, #c8e6c9); color: #2e7d32; }
    .status-badge.closed { background: linear-gradient(135deg, #f5f5f5, #e0e0e0); color: #616161; }

    .priority-badge {
        display: inline-flex;
        align-items: center;
        gap: 0.25rem;
        padding: 0.25rem 0.625rem;
        border-radius: 9999px;
        font-size: 0.7rem;
        font-weight: 700;
        text-transform: uppercase;
    }

    .priority-badge.low { background: linear-gradient(135deg, #e8f5e9, #c8e6c9); color: #2e7d32; }
    .priority-badge.medium { background: linear-gradient(135deg, #fff3e0, #ffe0b2); color: #e65100; }
    .priority-badge.high { background: linear-gradient(135deg, #ffebee, #ffcdd2); color: #c62828; }
    .priority-badge.urgent { background: linear-gradient(135deg, #880e4f, #ad1457); color: white; }

    .timeline {
        position: relative;
        padding-left: 2rem;
    }

    .timeline::before {
        content: '';
        position: absolute;
        left: 8px;
        top: 0;
        bottom: 0;
        width: 2px;
        background: #e2e8f0;
    }

    .timeline-item {
        position: relative;
        padding-bottom: 1.5rem;
    }

    .timeline-item::before {
        content: '';
        position: absolute;
        left: -1.625rem;
        top: 4px;
        width: 14px;
        height: 14px;
        border-radius: 50%;
        background: white;
        border: 3px solid var(--hh-blue);
        z-index: 1;
    }

    .timeline-item.status_change::before { border-color: var(--hh-warning); }
    .timeline-item.response::before { border-color: var(--hh-success); }
    .timeline-item.note::before { border-color: var(--hh-navy); }

    .btn-primary {
        background: linear-gradient(135deg, var(--hh-navy) 0%, var(--hh-blue) 100%);
        color: white;
        padding: 0.625rem 1.25rem;
        border-radius: 0.75rem;
        font-weight: 600;
        border: none;
        cursor: pointer;
        transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
        display: inline-flex;
        align-items: center;
        gap: 0.5rem;
        text-decoration: none;
        font-size: 0.875rem;
    }

    .btn-primary:hover {
        transform: translateY(-2px);
        box-shadow: 0 8px 16px rgba(0, 86, 150, 0.3);
    }

    @keyframes fadeIn {
        from { opacity: 0; transform: translateY(20px); }
        to { opacity: 1; transform: translateY(0); }
    }

    .animate-in {
        animation: fadeIn 0.5s ease-out forwards;
    }
</style>
{% endblock %}

{% block content %}
<div class="px-4 py-6">
    <!-- Back Button -->
    <div class="mb-6 animate-in">
        {% if source_user %}
        <a href="{% url 'px_sources:source_user_inquiry_list' %}" class="inline-flex items-center gap-2 px-4 py-2 border border-slate-200 rounded-xl text-slate-600 hover:bg-slate-50 transition text-sm font-semibold">
            <i data-lucide="arrow-left" class="w-4 h-4"></i> {% trans "Back to My Inquiries" %}
        </a>
        {% else %}
        <a href="{% url 'complaints:inquiry_list' %}" class="inline-flex items-center gap-2 px-4 py-2 border border-slate-200 rounded-xl text-slate-600 hover:bg-slate-50 transition text-sm font-semibold">
            <i data-lucide="arrow-left" class="w-4 h-4"></i> {% trans "Back to Inquiries" %}
        </a>
        {% endif %}
    </div>

    <!-- Inquiry Header -->
    <div class="bg-gradient-to-r from-cyan-500 to-teal-500 rounded-2xl p-6 text-white mb-6 animate-in">
        <div class="grid grid-cols-1 lg:grid-cols-2 gap-6">
            <div>
                <div class="flex flex-wrap items-center gap-3 mb-4">
                    <h2 class="text-2xl font-bold">{{ inquiry.subject }}</h2>
                    <span class="px-3 py-1 bg-white/20 rounded-full text-sm font-semibold">
                        {% trans "Inquiry" %}
                    </span>
                    <span class="status-badge {{ inquiry.status }}">
                        <i data-lucide="{% if inquiry.status == 'open' %}circle{% elif inquiry.status == 'in_progress' %}clock{% elif inquiry.status == 'resolved' %}check-circle{% else %}check{% endif %}" class="w-3 h-3"></i>
                        {{ inquiry.get_status_display }}
                    </span>
                    {% if inquiry.priority %}
                    <span class="priority-badge {{ inquiry.priority }}">
                        {% if inquiry.priority == 'low' %}
                            <i data-lucide="arrow-down" class="w-3 h-3"></i>
                        {% elif inquiry.priority == 'medium' %}
                            <i data-lucide="minus" class="w-3 h-3"></i>
                        {% elif inquiry.priority == 'high' %}
                            <i data-lucide="arrow-up" class="w-3 h-3"></i>
                        {% else %}
                            <i data-lucide="zap" class="w-3 h-3"></i>
                        {% endif %}
                        {{ inquiry.get_priority_display }}
                    </span>
                    {% endif %}
                </div>
                <p class="text-white/90 text-sm">{{ inquiry.message|truncatewords:30 }}</p>
            </div>
            <div class="lg:text-right">
                <div class="flex flex-wrap gap-2 justify-start lg:justify-end mb-3">
                    <span class="px-3 py-1 bg-white/20 rounded-full text-sm">
                        <i data-lucide="hash" class="w-3 h-3 inline-block mr-1"></i>
                        {{ inquiry.reference_number|truncatechars:15 }}
                    </span>
                    <span class="px-3 py-1 bg-white/20 rounded-full text-sm">
                        <i data-lucide="calendar" class="w-3 h-3 inline-block mr-1"></i>
                        {{ inquiry.created_at|date:"Y-m-d" }}
                    </span>
                </div>
                {% if can_respond %}
                <button onclick="showRespondModal()" class="bg-white text-cyan-600 px-4 py-2 rounded-xl font-bold hover:bg-cyan-50 transition text-sm inline-flex items-center gap-2">
                    <i data-lucide="message-square" class="w-4 h-4"></i>
                    {% trans "Respond" %}
                </button>
                {% endif %}
            </div>
        </div>
    </div>

    <div class="grid grid-cols-1 lg:grid-cols-3 gap-6">
        <!-- Main Content -->
        <div class="lg:col-span-2 space-y-6">
            <!-- Inquiry Details -->
            <div class="detail-card animate-in">
                <div class="card-header">
                    <h3 class="text-lg font-bold text-navy flex items-center gap-2 m-0">
                        <i data-lucide="file-text" class="w-5 h-5"></i>
                        {% trans "Inquiry Details" %}
                    </h3>
                </div>
                <div class="p-6">
                    <div class="prose prose-sm max-w-none">
                        <p class="text-slate-700 leading-relaxed">{{ inquiry.message|linebreaks }}</p>
                    </div>
                </div>
            </div>

            <!-- Response -->
            {% if inquiry.response %}
            <div class="detail-card animate-in">
                <div class="card-header bg-green-50 border-green-100">
                    <h3 class="text-lg font-bold text-green-800 flex items-center gap-2 m-0">
                        <i data-lucide="circle-check" class="w-5 h-5"></i>
                        {% trans "Response" %}
                    </h3>
                </div>
                <div class="p-6">
                    <div class="flex items-center gap-3 mb-4 text-sm text-slate-600">
                        <span class="flex items-center gap-1">
                            <i data-lucide="user" class="w-4 h-4"></i>
                            {{ inquiry.responded_by.get_full_name|default:inquiry.responded_by.email }}
                        </span>
                        <span>•</span>
                        <span class="flex items-center gap-1">
                            <i data-lucide="calendar" class="w-4 h-4"></i>
                            {{ inquiry.response_sent_at|date:"Y-m-d H:i" }}
                        </span>
                    </div>
                    <div class="prose prose-sm max-w-none">
                        <p class="text-slate-700 leading-relaxed">{{ inquiry.response|linebreaks }}</p>
                    </div>
                </div>
            </div>
            {% endif %}

            <!-- Timeline -->
            <div class="detail-card animate-in">
                <div class="card-header">
                    <h3 class="text-lg font-bold text-navy flex items-center gap-2 m-0">
                        <i data-lucide="history" class="w-5 h-5"></i>
                        {% trans "Timeline" %}
                    </h3>
                </div>
                <div class="p-6">
                    <div class="timeline">
                        <!-- Created -->
                        <div class="timeline-item">
                            <p class="info-label">{% trans "Inquiry Created" %}</p>
                            <p class="text-sm text-slate-700">
                                {% trans "Created by" %} {{ inquiry.created_by.get_full_name|default:inquiry.created_by.email }}
                            </p>
                            <p class="text-xs text-slate-500 mt-1">{{ inquiry.created_at|date:"Y-m-d H:i" }}</p>
                        </div>

                        <!-- Status Changes -->
                        {% for update in inquiry.updates.all %}
                        <div class="timeline-item status_change">
                            <p class="info-label">{% trans "Status Changed" %}</p>
                            <p class="text-sm text-slate-700">
                                {% trans "Status changed to" %} <strong>{{ update.new_status|title }}</strong>
                            </p>
                            <p class="text-xs text-slate-500 mt-1">{{ update.created_at|date:"Y-m-d H:i" }}</p>
                        </div>
                        {% endfor %}

                        <!-- Response -->
                        {% if inquiry.response_sent_at %}
                        <div class="timeline-item response">
                            <p class="info-label">{% trans "Response Sent" %}</p>
                            <p class="text-sm text-slate-700">
                                {% trans "Response sent by" %} {{ inquiry.responded_by.get_full_name|default:inquiry.responded_by.email }}
                            </p>
                            <p class="text-xs text-slate-500 mt-1">{{ inquiry.response_sent_at|date:"Y-m-d H:i" }}</p>
                        </div>
                        {% endif %}

                        <!-- Notes -->
                        {% for note in inquiry.notes.all %}
                        <div class="timeline-item note">
                            <p class="info-label">{% trans "Note Added" %}</p>
                            <p class="text-sm text-slate-700">{{ note.content|truncatewords:20 }}</p>
                            <p class="text-xs text-slate-500 mt-1">{{ note.created_at|date:"Y-m-d H:i" }}</p>
                        </div>
                        {% endfor %}
                    </div>
                </div>
            </div>
        </div>

        <!-- Sidebar -->
        <div class="space-y-6">
            <!-- Contact Information -->
            <div class="detail-card animate-in">
                <div class="card-header">
                    <h3 class="text-lg font-bold text-navy flex items-center gap-2 m-0">
                        <i data-lucide="user" class="w-5 h-5"></i>
                        {% trans "Contact Information" %}
                    </h3>
                </div>
                <div class="p-6 space-y-4">
                    <div>
                        <p class="info-label">{% trans "Name" %}</p>
                        <p class="info-value">{{ inquiry.contact_name|default:"-" }}</p>
                    </div>
                    <div>
                        <p class="info-label">{% trans "Phone" %}</p>
                        <p class="info-value">{{ inquiry.contact_phone|default:"-" }}</p>
                    </div>
                    <div>
                        <p class="info-label">{% trans "Email" %}</p>
                        <p class="info-value">{{ inquiry.contact_email|default:"-" }}</p>
                    </div>
                </div>
            </div>

            <!-- Organization -->
            <div class="detail-card animate-in">
                <div class="card-header">
                    <h3 class="text-lg font-bold text-navy flex items-center gap-2 m-0">
                        <i data-lucide="building" class="w-5 h-5"></i>
                        {% trans "Organization" %}
                    </h3>
                </div>
                <div class="p-6 space-y-4">
                    <div>
                        <p class="info-label">{% trans "Hospital" %}</p>
                        <p class="info-value">{{ inquiry.hospital.name }}</p>
                    </div>
                    {% if inquiry.department %}
                    <div>
                        <p class="info-label">{% trans "Department" %}</p>
                        <p class="info-value">{{ inquiry.department.name }}</p>
                    </div>
                    {% endif %}
                    <div>
                        <p class="info-label">{% trans "Category" %}</p>
                        <p class="info-value">{{ inquiry.get_category_display|default:"-" }}</p>
                    </div>
                </div>
            </div>

            <!-- Actions -->
            <div class="detail-card animate-in">
                <div class="card-header">
                    <h3 class="text-lg font-bold text-navy flex items-center gap-2 m-0">
                        <i data-lucide="settings" class="w-5 h-5"></i>
                        {% trans "Actions" %}
                    </h3>
                </div>
                <div class="p-4 space-y-2">
                    {% if can_respond %}
                    <button onclick="showRespondModal()" class="w-full btn-primary justify-center">
                        <i data-lucide="message-square" class="w-4 h-4"></i>
                        {% trans "Send Response" %}
                    </button>
                    {% endif %}
                    {% if inquiry.status != 'closed' %}
                    <a href="#" class="flex items-center gap-2 p-3 rounded-lg hover:bg-slate-50 transition text-navy font-medium text-sm">
                        <i data-lucide="edit" class="w-4 h-4"></i>
                        {% trans "Edit Inquiry" %}
                    </a>
                    {% endif %}
                </div>
            </div>
        </div>
    </div>
</div>

<!-- Respond Modal -->
<div id="respondModal" class="fixed inset-0 bg-black/50 z-50 hidden flex items-center justify-center p-4">
    <div class="bg-white rounded-2xl shadow-2xl w-full max-w-lg animate-in">
        <div class="p-6 border-b border-slate-200">
            <h3 class="text-xl font-bold text-navy flex items-center gap-2">
                <i data-lucide="message-square" class="w-5 h-5"></i>
                {% trans "Send Response" %}
            </h3>
        </div>
        <form method="post" action="{% url 'complaints:inquiry_respond' inquiry.pk %}">
            {% csrf_token %}
            <div class="p-6">
                <div class="mb-4">
                    <label class="block text-sm font-semibold text-navy mb-2">
                        {% trans "Response" %} <span class="text-red-500">*</span>
                    </label>
                    <textarea name="response" rows="5" required
                              class="w-full px-4 py-3 border-2 border-slate-200 rounded-xl focus:outline-none focus:border-blue focus:ring-2 focus:ring-blue/20 resize-none"
                              placeholder="{% trans 'Enter your response to the inquiry...' %}"></textarea>
                </div>
            </div>
            <div class="p-6 border-t border-slate-200 flex gap-3">
                <button type="submit" class="btn-primary flex-1 justify-center">
                    <i data-lucide="send" class="w-4 h-4"></i>
                    {% trans "Send Response" %}
                </button>
                <button type="button" onclick="closeRespondModal()" class="btn-secondary">
                    {% trans "Cancel" %}
                </button>
            </div>
        </form>
    </div>
</div>

<script>
document.addEventListener('DOMContentLoaded', function() {
    lucide.createIcons();
});

function showRespondModal() {
    document.getElementById('respondModal').classList.remove('hidden');
}

function closeRespondModal() {
    document.getElementById('respondModal').classList.add('hidden');
}

// Close modal on escape key
document.addEventListener('keydown', function(e) {
    if (e.key === 'Escape') {
        closeRespondModal();
    }
});
</script>
{% endblock %}