{{ complaint.resolution|linebreaks }}
{% endif %} {% if complaint.resolution_outcome %}{% trans "Resolution Outcome" %}
{% trans "Resolved by:" %} {{ complaint.resolved_by.get_full_name|default:"-" }}
{% trans "Resolved at:" %} {{ complaint.resolved_at|date:"M d, Y H:i"|default:"-" }}
{% if complaint.pending_external_set_at %}{% trans "Pending External since:" %} {{ complaint.pending_external_set_at|date:"M d, Y H:i" }}
{% endif %}{% trans "Locked by patient submission" %}
{% if complaint.satisfaction_locked_at %}{% trans "Patient submitted on" %} {{ complaint.satisfaction_locked_at|date:"Y-m-d H:i" }}
{% endif %}{% trans "Satisfaction window expired" %}
{% trans "Satisfaction can only be set within 5 days of resolution." %}
{% trans "No more PX-team changes allowed" %}
{% trans "Satisfaction has been changed 3 times. Only the patient can override via the tracking page." %}
{% trans "No satisfaction feedback recorded yet." %}
{% endif %} {% if satisfaction_history and satisfaction_history|length > 0 %}{% trans "Change History" %}
{% trans "Activate this complaint to resolve it" %}