PX360

Patient Experience Score · MOH-1

MOH - 1

Target 85% · Threshold 78%

Patient Experience Score – 2025 (Jan–Jun)

No.	Perf. Indicator ID	Indicator Title	Target	Threshold	Numerator / Denominator	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	TOTAL
4	MOH - 1	Patient Experience Score	85%	78%	Satisfied responses (Very Good/Good)	489	950	1,267	232	297	128	—						3,363
					Total patients surveyed	654	1,197	1,591	277	370	151	—						4,240
					Result (%)	74.8%	79.4%	79.6%	83.8%	80.3%	84.8%	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	79.3%

Definition: Number of Patients Who Responded "Very Satisfied" & "Good". Includes responses to: "Would you recommend the hospital to your friends and family?". Target (85%) aim; Threshold (78%) minimum acceptable.

Category: Organizational

Type: Outcome

Risk: High

Data coll.: Retrospective

Method: Others: IT department

Dimension: Efficiency, Patient-centered

Gather freq.: Monthly

Reporting: Monthly

Collector: Ms. Atheer Alqahtani

Analyzer: Ms. Shahad Alanazi

Monthly Patient Experience Score (Jan–Jun) – Target 85%

Satisfied vs Unsatisfied (overall)

Analysis

📊 Monthly performance (Jan–Jun):

Highest score: June 84.8% (approaching target)
April: 83.8% · May: 80.3% · March: 79.6%
Lowest: January 74.8% (below threshold 78%)
Annual average (Jan–Jun): 79.3% (above threshold, below target)

⚠️ Observations:

No data for Jul–Dec (surveys not conducted / #DIV/0!).
Total surveyed: 4,240 · Satisfied: 3,363 (79.3%).
877 patients responded less than "Very Satisfied/Good".
Improvement needed to reach 85% target.

Focus on factors affecting patient experience: communication, wait times, facility cleanliness.

Recommendations

Enhance patient communication during discharge and follow-up.
Reduce waiting times in OPD and specialty clinics.
Conduct monthly patient satisfaction surveys consistently (avoid missing data).
Address low-score drivers identified in Jan (74.8%) through focused action plans.

HIGHEST SCORES

June 84.8% · April 83.8% · May 80.3%

LOWEST SCORES

January 74.8% · March 79.6% (just above threshold)

OVERALL AVERAGE

79.3% (Jan–Jun) · Target 85% not yet met

SURVEY GAPS

Jul–Dec: no data (#DIV/0!) – surveys missing

Data Insights Editor (MOH-1)

Ongoing recommendations (from editor):

Prepared by

Ms. Atheer Alqahtani
Patient Relation Specialist

Reviewed by

Ms. Shahad Alanazi
Patient Relation Supervisor

Approved by

Dr. Abdulelah Alsuaili
Medical Director

Mr. Omar Al Humaid (Administrative Director) Dr. Reema Saleh Alhammadi (Chief Medical Officer)

MOH-1 – Patient Experience Score – recreated from PDF. Includes Jan–Jun data, #DIV/0! placeholders, and PX360 theme.