# Complaint Detail Page - Layout Update

**Date:** February 17, 2026  
**Status:** ✅ Complete

---

## Overview

The complaint detail page has been completely redesigned based on the template layout (`templates/temp/complaint_detail_temp.html`). The new design features:

1. **Two-column layout** (8 columns content + 4 columns sidebar)
2. **Horizontal tab navigation** with active state indicator
3. **Quick Actions grid** in sidebar
4. **Staff Assignment widget** in sidebar
5. **Assignment Info card** (navy background) in sidebar
6. **Clean, modern card-based design**

---

## Layout Structure

```
┌─────────────────────────────────────────────────────────────┐
│  Breadcrumb & Header (Resolve Case button, PDF View)       │
├─────────────────────────────────────────────────────────────┤
│  [Details] [Departments] [Staff] [Timeline] [Attachments]  │
│  [Actions] [AI Analysis] [Explanation] [Resolution]        │
├──────────────────────────────┬──────────────────────────────┤
│                              │                              │
│   CONTENT AREA (col-span-8)  │   SIDEBAR (col-span-4)       │
│                              │                              │
│  ┌────────────────────────┐  │  ┌────────────────────────┐  │
│  │ Details/Dept/Staff/    │  │  │ Quick Actions          │  │
│  │ Timeline/etc panels    │  │  │ [Resolve] [Assign]     │  │
│  │                        │  │  │ [Follow]  [Escalate]   │  │
│  └────────────────────────┘  │  └────────────────────────┘  │
│                              │                              │
│                              │  ┌────────────────────────┐  │
│                              │  │ Staff Assignment       │  │
│                              │  │ • Staff names          │  │
│                              │  │ • View all link        │  │
│                              │  └────────────────────────┘  │
│                              │                              │
│                              │  ┌────────────────────────┐  │
│                              │  │ Assignment Info        │  │
│                              │  │ (Navy background)      │  │
│                              │  │ • Main Dept            │  │
│                              │  │ • Assigned To          │  │
│                              │  │ • TAT Goal             │  │
│                              │  └────────────────────────┘  │
│                              │                              │
└──────────────────────────────┴──────────────────────────────┘
```

---

## Key Changes

### 1. Header Redesign

**Before:**
- Gradient header with complaint info
- Status badges mixed with title

**After:**
- Clean breadcrumb navigation
- Bold title with status badge
- Action buttons (PDF View, Resolve Case) aligned right

### 2. Tab Navigation

**Before:**
- Tab buttons with icons
- Active state used CSS class `tab-btn active`

**After:**
- Minimal text-only tabs
- Active state has bottom border (`3px solid #005696`)
- JavaScript function `switchTab(tabName)` handles switching

### 3. Two-Column Layout

**Before:**
- Single column with tabs
- Sidebar actions at bottom

**After:**
- Main content: `col-span-8`
- Sidebar: `col-span-4`
- Sticky sidebar with key info

### 4. Quick Actions

**New Component** in sidebar:
- 2x2 grid of action buttons
- Resolve, Assign, Follow Up, Escalate
- Hover effects with color transitions

### 5. Staff Assignment Widget

**New Component** in sidebar:
- Shows up to 3 assigned staff
- Avatar initials
- "View all" link if more than 3

### 6. Assignment Info Card

**New Component** in sidebar:
- Navy background (#005696)
- Key info: Main Dept, Assigned To, TAT Goal, Status

---

## Tab System

### JavaScript Implementation

```javascript
function switchTab(tabName) {
    // Hide all panels
    document.querySelectorAll('.tab-panel').forEach(panel => {
        panel.classList.add('hidden');
    });
    
    // Show selected panel
    document.getElementById('panel-' + tabName).classList.remove('hidden');
    
    // Update tab styles
    document.querySelectorAll('nav button').forEach(tab => {
        tab.classList.remove('tab-active');
        tab.classList.add('tab-inactive');
    });
    
    document.getElementById('tab-' + tabName).classList.add('tab-active');
}
```

### Available Tabs

| Tab | ID | Content |
|-----|-----|---------|
| Details | `details` | Complaint info, classification, patient info |
| Departments | `departments` | Involved departments list |
| Staff | `staff` | Involved staff list |
| Timeline | `timeline` | Activity timeline |
| Attachments | `attachments` | File attachments grid |
| PX Actions | `actions` | Related PX actions |
| AI Analysis | `ai` | Emotion analysis, AI summary |
| Explanation | `explanation` | Staff explanations |
| Resolution | `resolution` | Resolution status & form |

---

## Partial Templates

The content is split into partial templates for maintainability:

```
templates/complaints/partials/
├── departments_panel.html    # Involved departments
├── staff_panel.html          # Involved staff
├── timeline_panel.html       # Activity timeline
├── attachments_panel.html    # File attachments
├── actions_panel.html        # PX actions
├── ai_panel.html            # AI analysis
├── explanation_panel.html    # Staff explanations
└── resolution_panel.html     # Resolution status
```

---

## CSS Classes

### Tab Styles

```css
.tab-active {
    border-bottom: 3px solid #005696;
    color: #005696;
    font-weight: 700;
}

.tab-inactive {
    color: #64748b;
    font-weight: 500;
}
```

### Timeline Styles

```css
.timeline { /* vertical line */ }
.timeline-item { /* item with dot */ }
.timeline-item.status_change::before { border-color: #f97316; }
.timeline-item.assignment::before { border-color: #3b82f6; }
.timeline-item.escalation::before { border-color: #ef4444; }
.timeline-item.note::before { border-color: #22c55e; }
```

---

## Color Palette

All colors use the Al Hammadi brand:

| Color | Hex | Usage |
|-------|-----|-------|
| Navy | `#005696` | Primary buttons, active tabs, headings |
| Blue | `#007bbd` | Accents, gradients, links |
| Light | `#eef6fb` | Backgrounds, badges |
| Slate | `#64748b` | Secondary text |

---

## Testing Checklist

- [ ] Tab switching works correctly
- [ ] Details tab shows complaint info
- [ ] Departments tab lists involved departments
- [ ] Staff tab lists involved staff
- [ ] Timeline shows activity history
- [ ] Attachments display correctly
- [ ] Quick Action buttons are clickable
- [ ] Staff Assignment widget shows staff
- [ ] Assignment Info card displays correctly
- [ ] All buttons use correct navy/blue colors
- [ ] Responsive layout works on different screen sizes

---

## Files Modified

```
templates/complaints/
└── complaint_detail.html          # Complete redesign

new: templates/complaints/partials/
├── departments_panel.html
├── staff_panel.html
├── timeline_panel.html
├── attachments_panel.html
├── actions_panel.html
├── ai_panel.html
├── explanation_panel.html
└── resolution_panel.html
```

---

**Implementation Complete** ✅