{% extends "layouts/public_base.html" %}
{% load i18n %}

{% block title %}{% trans "Track Your Complaint" %}{% endblock %}

{% block extra_css %}
<style>
    .glass-effect {
        background: rgba(255, 255, 255, 0.7);
        backdrop-filter: blur(12px);
        -webkit-backdrop-filter: blur(12px);
        border: 1px solid rgba(255, 255, 255, 0.3);
    }
    
    .timeline-dot::after {
        content: '';
        position: absolute;
        width: 2px;
        height: 100%;
        background: #e2e8f0;
        left: 50%;
        transform: translateX(-50%);
        top: 24px;
        z-index: 0;
    }

    .timeline-item:last-child .timeline-dot::after {
        display: none;
    }

    @keyframes subtle-float {
        0% { transform: translateY(0px); }
        50% { transform: translateY(-5px); }
        100% { transform: translateY(0px); }
    }
    .float-icon { animation: subtle-float 3s ease-in-out infinite; }
</style>
{% endblock %}

{% block content %}
<div class="max-w-4xl mx-auto px-4 py-8 md:py-12">
    <a href="/" class="inline-flex items-center gap-2 text-navy/70 hover:text-navy mb-8 transition-all font-medium group">
        <div class="p-2 rounded-full group-hover:bg-navy/5 transition-colors">
            <i data-lucide="arrow-left" class="w-5 h-5 group-hover:-translate-x-1 transition-transform"></i>
        </div>
        {% trans "Back to Home" %}
    </a>

    <div class="glass-card rounded-[2rem] shadow-xl border border-white/50 p-8 md:p-12 mb-10 transition-all hover:shadow-2xl animate-fade-in overflow-hidden relative">
        <div class="absolute -top-24 -right-24 w-48 h-48 bg-blue/5 rounded-full blur-3xl"></div>
        
        <div class="text-center mb-10 relative">
            <div class="inline-flex items-center justify-center w-24 h-24 bg-gradient-to-tr from-navy via-navy to-blue rounded-3xl mb-6 shadow-xl rotate-3 float-icon">
                <i data-lucide="search" class="w-10 h-10 text-white -rotate-3"></i>
            </div>
            <h1 class="text-4xl font-extrabold text-navy mb-3 tracking-tight">
                {% trans "Track Your Complaint" %}
            </h1>
            <p class="text-slate/80 text-lg max-w-md mx-auto">
                {% trans "Enter your reference number below to see real-time updates on your request." %}
            </p>
        </div>

        <form method="POST" class="max-w-lg mx-auto relative">
            {% csrf_token %}
            <div class="relative group">
                <div class="absolute inset-y-0 left-0 pl-4 flex items-center pointer-events-none">
                    <i data-lucide="hash" class="w-5 h-5 text-slate/40 group-focus-within:text-blue transition-colors"></i>
                </div>
                <input 
                    type="text" 
                    name="reference_number" 
                    class="w-full pl-12 pr-6 py-5 border-2 border-slate-100 rounded-2xl text-navy text-lg focus:ring-4 focus:ring-blue/10 focus:border-blue transition-all duration-300 bg-white/80 placeholder:text-slate/30"
                    placeholder="{% trans 'e.g., CMP-20240101-123456' %}"
                    value="{{ reference_number }}"
                    required
                >
            </div>
            <button type="submit" class="w-full mt-4 bg-navy hover:bg-navy/90 text-white px-8 py-5 rounded-2xl font-bold text-lg transition-all duration-300 shadow-lg shadow-navy/20 hover:shadow-xl hover:-translate-y-1 flex items-center justify-center gap-3">
                <i data-lucide="crosshair" class="w-5 h-5"></i>
                {% trans "Track Status" %}
            </button>
        </form>
        <p class="text-center text-slate/50 text-xs mt-6 uppercase tracking-widest font-semibold">
            <i data-lucide="info" class="w-3 h-3 inline mr-1"></i>
            {% trans "Found in your confirmation email" %}
        </p>
    </div>

    {% if error_message %}
    <div class="bg-rose-50 border border-rose-100 rounded-2xl p-6 mb-8 flex items-center gap-4 animate-shake">
        <div class="w-12 h-12 bg-rose-100 rounded-xl flex items-center justify-center text-rose-600 shrink-0">
            <i data-lucide="alert-circle" class="w-6 h-6"></i>
        </div>
        <div>
            <h3 class="font-bold text-rose-900">{% trans "Reference Not Found" %}</h3>
            <p class="text-rose-700/80 text-sm">{{ error_message }}</p>
        </div>
    </div>
    {% endif %}

    {% if complaint %}
    <div class="animate-slide-up" style="animation-delay: 0.1s">
        <div class="bg-white rounded-3xl shadow-lg border border-slate-100 p-6 md:p-8 mb-6 relative overflow-hidden">
            <div class="flex flex-col md:flex-row md:items-center justify-between gap-6">
                <div>
                    <span class="text-xs font-bold text-slate/40 uppercase tracking-widest block mb-1">{% trans "Case Reference" %}</span>
                    <h2 class="text-3xl font-black text-navy">{{ complaint.reference_number }}</h2>
                </div>
                <div class="flex items-center gap-3">
                    <div class="text-right hidden md:block">
                        <span class="text-xs font-bold text-slate/40 uppercase tracking-widest block mb-1">{% trans "Current Status" %}</span>
                        <p class="font-bold text-navy">{{ complaint.get_status_display }}</p>
                    </div>
                    <div class="px-6 py-3 rounded-2xl text-sm font-black uppercase tracking-wider shadow-sm border-b-4
                        {% if complaint.status == 'open' %}bg-amber-50 text-amber-700 border-amber-200
                        {% elif complaint.status == 'in_progress' %}bg-blue-50 text-blue-700 border-blue-200
                        {% elif complaint.status == 'resolved' %}bg-emerald-50 text-emerald-700 border-emerald-200
                        {% else %}bg-slate-50 text-slate-700 border-slate-200{% endif %}">
                        {{ complaint.status }}
                    </div>
                </div>
            </div>
            
            <div class="mt-8 h-2 w-full bg-slate-100 rounded-full overflow-hidden">
                <div class="h-full bg-navy transition-all duration-1000" 
                     style="width: {% if complaint.status == 'resolved' %}100%{% elif complaint.status == 'in_progress' %}50%{% else %}15%{% endif %}">
                </div>
            </div>
        </div>

        <div class="grid grid-cols-1 md:grid-cols-3 gap-6 mb-10">
            <div class="bg-white p-6 rounded-2xl border border-slate-100 shadow-sm transition-hover hover:shadow-md">
                <i data-lucide="calendar" class="w-5 h-5 text-blue mb-3"></i>
                <span class="block text-xs font-bold text-slate/50 uppercase">{% trans "Submitted" %}</span>
                <p class="font-bold text-navy">{{ complaint.created_at|date:"M d, Y" }}</p>
            </div>
            <div class="bg-white p-6 rounded-2xl border border-slate-100 shadow-sm transition-hover hover:shadow-md">
                <i data-lucide="building" class="w-5 h-5 text-blue mb-3"></i>
                <span class="block text-xs font-bold text-slate/50 uppercase">{% trans "Department" %}</span>
                <p class="font-bold text-navy truncate">{{ complaint.department.name|default:"General" }}</p>
            </div>
            <div class="bg-white p-6 rounded-2xl border border-slate-100 shadow-sm transition-hover hover:shadow-md relative overflow-hidden">
                <i data-lucide="clock" class="w-5 h-5 {% if complaint.is_overdue %}text-rose-500{% else %}text-blue{% endif %} mb-3"></i>
                <span class="block text-xs font-bold text-slate/50 uppercase">{% trans "SLA Deadline" %}</span>
                <p class="font-bold text-navy">{{ complaint.due_at|date:"M d, H:i" }}</p>
                {% if complaint.is_overdue %}
                    <span class="absolute top-2 right-2 flex h-2 w-2">
                      <span class="animate-ping absolute inline-flex h-full w-full rounded-full bg-rose-400 opacity-75"></span>
                      <span class="relative inline-flex rounded-full h-2 w-2 bg-rose-500"></span>
                    </span>
                {% endif %}
            </div>
        </div>

        <div class="bg-white rounded-3xl shadow-lg border border-slate-100 p-8 md:p-10">
            <h3 class="text-2xl font-bold text-navy mb-10 flex items-center gap-3">
                <div class="p-2 bg-navy text-white rounded-lg">
                    <i data-lucide="list-checks" class="w-5 h-5"></i>
                </div>
                {% trans "Resolution Journey" %}
            </h3>

            {% if public_updates %}
            <div class="space-y-1">
                {% for update in public_updates %}
                <div class="timeline-item flex gap-6 pb-10 relative">
                    <div class="timeline-dot shrink-0 relative z-10">
                        <div class="w-12 h-12 rounded-2xl flex items-center justify-center shadow-sm border-2 border-white
                            {% if update.update_type == 'status_change' %}bg-amber-100 text-amber-600
                            {% elif update.update_type == 'resolution' %}bg-emerald-100 text-emerald-600
                            {% else %}bg-blue-50 text-blue-600{% endif %}">
                            <i data-lucide="{% if update.update_type == 'status_change' %}refresh-cw{% elif update.update_type == 'resolution' %}check-circle-2{% else %}message-square{% endif %}" class="w-6 h-6"></i>
                        </div>
                    </div>
                    <div class="flex-1 pt-1">
                        <div class="flex flex-col md:flex-row md:items-center justify-between mb-2">
                            <h4 class="font-black text-navy text-lg">
                                {% if update.update_type == 'status_change' %}{% trans "Status Updated" %}
                                {% elif update.update_type == 'resolution' %}{% trans "Final Resolution" %}
                                {% else %}{% trans "Update Received" %}{% endif %}
                            </h4>
                            <time class="text-sm font-medium text-slate/40">{{ update.created_at|date:"F j, Y • g:i A" }}</time>
                        </div>
                        {% if update.comments %}
                        <div class="bg-slate-50/50 rounded-2xl p-5 border border-slate-100 text-slate-700 leading-relaxed shadow-inner">
                            {{ update.comments|linebreaks }}
                        </div>
                        {% endif %}
                    </div>
                </div>
                {% endfor %}
            </div>
            {% else %}
            <div class="text-center py-12">
                <div class="w-20 h-20 bg-slate-50 rounded-full flex items-center justify-center mx-auto mb-4">
                    <i data-lucide="loader" class="w-8 h-8 text-slate/30 animate-spin"></i>
                </div>
                <p class="text-slate/60 font-medium">{% trans "Your complaint is being reviewed. Updates will appear here." %}</p>
            </div>
            {% endif %}
        </div>
    </div>
    {% endif %}
</div>

<script>
document.addEventListener('DOMContentLoaded', function() {
    if (typeof lucide !== 'undefined') {
        lucide.createIcons();
    }
});
</script>
{% endblock %}