{% extends 'layouts/base.html' %} {% load static %} {% load i18n %} {% block title %}{{ title }} | {{ hospital.name }}{% endblock %} {% block extra_css %} {% endblock %} {% block content %}
{% trans "Configure SLA parameters for complaint resolution" %}
{% trans "Configuration Type" %}
{% trans "Choose a Source (e.g. MOH, CCHI) for source-specific deadlines. Or leave empty and pick a Severity for severity-based deadlines. Source configs take precedence." %}
{% trans "SLA Deadline" %}
{% trans "Total hours from complaint creation until the deadline. Example: 72 hours = due in 3 days." %}
{% trans "First Reminder" %}
{% trans "Hours before the SLA deadline when the first reminder email is sent to the assignee. Example: 6 = remind 6 hours before deadline. Set to 0 to disable." %}
{% trans "Second Reminder" %}
{% trans "Hours before the SLA deadline when a follow-up reminder is sent. Must be closer to deadline than the first reminder (smaller number). Set to 0 to disable." %}
{% trans "Status" %}
{% trans "Only Active configs are used. Inactive configs are ignored." %}