{% if complaint.department %} ← {% trans "Back to Department" %} {% endif %}

{% comment %} {% trans "PDF" %} {% endcomment %}

{% trans "Description" %}

{% if complaint.short_description_en and complaint.short_description_en != complaint.description %}

{% endif %}

{% if error %}

{% endif %}

{% if explanation.request_message %}

{% trans "Note from PX Team" %}

{% endif %} {% if explanation.attachments.exists %}

{% trans "Attached Documents" %}

{{ att.filename }}

{% endif %}

{% trans "How would you like to respond?" %}

{% if investigate_url %} {% endif %}

{% if error %}

{% trans error %}

{% endif %}

{% csrf_token %} {% if otp_sent %}

{% trans "Verify your submission" %}

{% if otp_phone and otp_email %}{% trans "Verification code sent to your phone and email." %} {% elif otp_phone %}{% trans "Verification code sent to your phone." %} {% elif otp_email %}{% trans "Verification code sent to your email." %} {% else %}{% trans "Verification code sent." %}{% endif %}

{% comment %} {% if dev_otp_code %}

DEBUG: {% trans "verification code is" %} {{ dev_otp_code }}

{% endif %} {% endcomment %}

{% trans "Enter the 6-digit code to complete your submission." %}

{% trans "Locked" %}

{% endif %}

{% trans "Your Response" %} *

{% trans "Assessment" %}

{% trans "Is there any negligence resulting from carelessness?" %}

{% trans "Yes" %} {% trans "No" %}

{% trans "Is it resulting from policies or regulations?" %}

{% trans "Yes" %} {% trans "No" %}

{% trans "Does this complaint require an improvement project?" %}

{% trans "Yes" %} {% trans "No" %}

{% trans "Attachments (Optional)" %}

{% trans "I confirm that I have reviewed the complaint details. I acknowledge that my reply represents the official department response for this complaint, and I accept full responsibility for its accuracy and content." %}

{% if otp_sent %}

{% else %} {% endif %}

{% trans "This link can only be used once." %}

{{ complaint.title }}

{% trans "Reject Routing" %}