{% extends 'layouts/base.html' %}
{% load i18n %}
{% load static %}
{% get_current_language as LANG %}

{% block title %}{{ complaint.reference_number }} - PX360{% endblock %}

{% block extra_css %}
<style>
    .tab-active { 
        border-bottom: 3px solid #005696; 
        color: #005696; 
        font-weight: 700; 
    }
    .tab-inactive {
        color: #64748b;
        font-weight: 500;
    }
    .tab-inactive:hover {
        color: #005696;
    }
    .timeline {
        position: relative;
        padding-left: 30px;
    }
    .timeline::before {
        content: '';
        position: absolute;
        left: 8px;
        top: 0;
        bottom: 0;
        width: 2px;
        background: #e5e7eb;
    }
    .timeline-item {
        position: relative;
        padding-bottom: 24px;
    }
    .timeline-item::before {
        content: '';
        position: absolute;
        left: -26px;
        top: 2px;
        width: 14px;
        height: 14px;
        border-radius: 50%;
        background: white;
        border: 3px solid #005696;
        z-index: 1;
    }
    .timeline-item.status_change::before { border-color: #f97316; }
    .timeline-item.assignment::before { border-color: #3b82f6; }
    .timeline-item.escalation::before { border-color: #ef4444; }
    .timeline-item.note::before { border-color: #22c55e; }
    
    .inner-tab-active {
        border-bottom: 2px solid #005696;
        color: #005696;
        font-weight: 700;
        background: white;
    }
    .inner-tab-inactive {
        color: #64748b;
    }
    .ts-dropdown {
        z-index: 9999 !important;
    }
</style>
{% endblock %}

{% block content %}
<input type="hidden" name="csrfmiddlewaretoken" value="{{ csrf_token }}">

<!-- Breadcrumb & Header -->
<header class="mb-6">
    <div class="flex items-center gap-2 text-sm text-slate mb-2">
        <a href="{% url 'complaints:complaint_list' %}" class="hover:text-navy">{% trans "Cases" %}</a>
        <i data-lucide="chevron-right" class="w-4 h-4"></i>
        <span class="font-bold text-navy">{{ complaint.reference_number }}</span>
        <span class="ml-2 px-2 py-0.5 rounded-full text-[10px] font-bold uppercase tracking-wider
            {% if complaint.status == 'open' %}bg-yellow-100 text-yellow-700
            {% elif complaint.status == 'in_progress' %}bg-blue-100 text-blue-700
            {% elif complaint.status == 'partially_resolved' %}bg-amber-100 text-amber-700
            {% elif complaint.status == 'resolved' %}bg-green-100 text-green-700
            {% elif complaint.status == 'closed' %}bg-slate-100 text-slate-600
            {% elif complaint.status == 'cancelled' %}bg-red-100 text-red-700
            {% elif complaint.status == 'pending_external' %}bg-cyan-100 text-cyan-700
            {% elif complaint.status == 'ovr_pending' %}bg-purple-100 text-purple-700
            {% else %}bg-slate-100 text-slate-600{% endif %}">
            {{ complaint.get_status_display }}
        </span>
        {% if not complaint.sent_to_any_department %}
        <span class="px-2 py-0.5 rounded-full text-[10px] font-bold uppercase bg-amber-100 text-amber-700">
            <i data-lucide="alert-circle" class="w-3 h-3 inline"></i> {% trans "Not Sent to Dept" %}
        </span>
        {% endif %}
    </div>
    {% if complaint.source_complaint.exists %}
    {% with sc=complaint.source_complaint.first %}
    <div class="bg-blue-50 border border-blue-200 rounded-xl p-3 mb-4 flex items-center gap-3">
        <i data-lucide="link" class="w-4 h-4 text-blue-600 flex-shrink-0"></i>
        <p class="text-sm text-blue-800">
            {% trans "Converted from source complaint" %}
            <a href="{% url 'px_sources:source_detail' pk=sc.px_source.pk %}" class="font-bold hover:underline">{{ sc.reference_number }}</a>
            {% if sc.px_source %}({{ sc.px_source.get_localized_name }}){% endif %}
        </p>
    </div>
    {% endwith %}
    {% endif %}
    {% if complaint.reopened_from %}
    <div class="bg-amber-50 border border-amber-200 rounded-xl p-3 mb-4 flex items-center gap-3">
        <i data-lucide="rotate-ccw" class="w-4 h-4 text-amber-600 flex-shrink-0"></i>
        <p class="text-sm text-amber-800">
            {% trans "Reopened from complaint" %}
            <a href="{% url 'complaints:complaint_detail' pk=complaint.reopened_from.pk %}" class="font-bold hover:underline">{{ complaint.reopened_from.reference_number|default:complaint.reopened_from.pk }}</a>
        </p>
    </div>
    {% endif %}
    {% if complaint.reopenings.exists %}
    <div class="bg-amber-50 border border-amber-200 rounded-xl p-3 mb-4 flex items-center gap-3">
        <i data-lucide="git-branch" class="w-4 h-4 text-amber-600 flex-shrink-0"></i>
        <p class="text-sm text-amber-800">
            {% trans "This complaint has been reopened as" %}:
            {% for r in complaint.reopenings.all %}
            <a href="{% url 'complaints:complaint_detail' pk=r.pk %}" class="font-bold hover:underline">{{ r.reference_number|default:r.pk }}</a>{% if not forloop.last %}, {% endif %}
            {% endfor %}
        </p>
    </div>
    {% endif %}
    <div class="flex items-center justify-between">
        <h1 class="text-2xl font-bold text-navy">{{ complaint.title }}</h1>
        <div class="flex items-center gap-3">
            {% comment %} <a href="{% url 'complaints:complaint_pdf' complaint.id %}" target="_blank" 
               class="text-slate hover:text-navy px-3 py-2 text-sm font-semibold flex items-center gap-2 border rounded-lg hover:bg-light transition">
                <i data-lucide="printer" class="w-4 h-4"></i> {% trans "PDF View" %}
            </a> {% endcomment %}
            {% if can_admin or can_edit and complaint.is_active_status and complaint.activated_at and complaint.assigned_to == current_user %}
            <button onclick="showResolveModal()" class="bg-navy text-white px-4 py-2 rounded-lg text-sm font-bold shadow-md hover:bg-blue transition">
                {% trans "Resolve Case" %}
            </button>
            {% endif %}
        </div>
    </div>
</header>

<!-- Workflow Stepper -->
{% if not workflow_steps.cancelled %}
<div class="bg-white rounded-2xl p-6 shadow-sm border border-slate-100 mb-6">
    <div class="flex items-center justify-between">
        <!-- Step 1: Created -->
        <div class="flex flex-col items-center flex-shrink-0">
            <div class="w-10 h-10 rounded-full flex items-center justify-center bg-green-500 text-white">
                <i data-lucide="check" class="w-5 h-5"></i>
            </div>
            <span class="text-xs font-bold text-slate mt-2">{% trans "Created" %}</span>
        </div>
        <div class="flex-1 h-1 mx-2 rounded-full {% if workflow_steps.activated %}bg-green-500{% else %}bg-slate-200{% endif %}"></div>

        <!-- Step 2: Activate -->
        <div class="flex flex-col items-center flex-shrink-0">
            {% if workflow_steps.activated %}
            <div class="w-10 h-10 rounded-full flex items-center justify-center bg-green-500 text-white"><i data-lucide="check" class="w-5 h-5"></i></div>
            {% else %}
            <div class="w-10 h-10 rounded-full flex items-center justify-center bg-navy text-white ring-4 ring-navy/20"><i data-lucide="play" class="w-5 h-5"></i></div>
            {% endif %}
            <span class="text-xs font-bold mt-2 {% if workflow_steps.activated %}text-slate{% else %}text-navy{% endif %}">{% trans "Activate" %}</span>
        </div>
        <div class="flex-1 h-1 mx-2 rounded-full {% if workflow_steps.taxonomy_reviewed %}bg-green-500{% else %}bg-slate-200{% endif %}"></div>

        <!-- Step 3: Review Taxonomy -->
        <div class="flex flex-col items-center flex-shrink-0">
            {% if workflow_steps.taxonomy_reviewed %}
            <div class="w-10 h-10 rounded-full flex items-center justify-center bg-green-500 text-white"><i data-lucide="check" class="w-5 h-5"></i></div>
            {% elif workflow_steps.activated %}
            <div class="w-10 h-10 rounded-full flex items-center justify-center bg-navy text-white ring-4 ring-navy/20"><i data-lucide="clipboard-check" class="w-5 h-5"></i></div>
            {% else %}
            <div class="w-10 h-10 rounded-full flex items-center justify-center border-2 border-slate-200 text-slate-300"><i data-lucide="clipboard-check" class="w-5 h-5"></i></div>
            {% endif %}
            <span class="text-xs font-bold mt-2 {% if workflow_steps.taxonomy_reviewed %}text-slate{% elif workflow_steps.activated %}text-navy{% else %}text-slate-300{% endif %}">{% trans "Taxonomy" %}</span>
        </div>
        <div class="flex-1 h-1 mx-2 rounded-full {% if workflow_steps.sent_to_department %}bg-green-500{% else %}bg-slate-200{% endif %}"></div>

        <!-- Step 4: Send to Department -->
        <div class="flex flex-col items-center flex-shrink-0">
            {% if workflow_steps.sent_to_department %}
            <div class="w-10 h-10 rounded-full flex items-center justify-center bg-green-500 text-white"><i data-lucide="check" class="w-5 h-5"></i></div>
            {% elif workflow_steps.taxonomy_reviewed %}
            <div class="w-10 h-10 rounded-full flex items-center justify-center bg-navy text-white ring-4 ring-navy/20"><i data-lucide="send" class="w-5 h-5"></i></div>
            {% else %}
            <div class="w-10 h-10 rounded-full flex items-center justify-center border-2 border-slate-200 text-slate-300"><i data-lucide="send" class="w-5 h-5"></i></div>
            {% endif %}
            <span class="text-xs font-bold mt-2 {% if workflow_steps.sent_to_department %}text-slate{% elif workflow_steps.taxonomy_reviewed %}text-navy{% else %}text-slate-300{% endif %}">{% trans "Send to Dept" %}</span>
        </div>
        <div class="flex-1 h-1 mx-2 rounded-full {% if workflow_steps.department_responded %}bg-green-500{% else %}bg-slate-200{% endif %}"></div>

        <!-- Step 5: Response -->
        <div class="flex flex-col items-center flex-shrink-0">
            {% if workflow_steps.department_responded %}
            <div class="w-10 h-10 rounded-full flex items-center justify-center bg-green-500 text-white"><i data-lucide="check" class="w-5 h-5"></i></div>
            {% elif workflow_steps.sent_to_department %}
            <div class="w-10 h-10 rounded-full flex items-center justify-center bg-navy text-white ring-4 ring-navy/20"><i data-lucide="message-square" class="w-5 h-5"></i></div>
            {% else %}
            <div class="w-10 h-10 rounded-full flex items-center justify-center border-2 border-slate-200 text-slate-300"><i data-lucide="message-square" class="w-5 h-5"></i></div>
            {% endif %}
            <span class="text-xs font-bold mt-2 {% if workflow_steps.department_responded %}text-slate{% elif workflow_steps.sent_to_department %}text-navy{% else %}text-slate-300{% endif %}">{% trans "Response" %}</span>
        </div>
        <div class="flex-1 h-1 mx-2 rounded-full {% if workflow_steps.resolved %}bg-green-500{% else %}bg-slate-200{% endif %}"></div>

        <!-- Step 6: Resolve -->
        <div class="flex flex-col items-center flex-shrink-0">
            {% if workflow_steps.resolved %}
            <div class="w-10 h-10 rounded-full flex items-center justify-center bg-green-500 text-white"><i data-lucide="check" class="w-5 h-5"></i></div>
            {% elif workflow_steps.department_responded %}
            <div class="w-10 h-10 rounded-full flex items-center justify-center bg-navy text-white ring-4 ring-navy/20"><i data-lucide="check-circle-2" class="w-5 h-5"></i></div>
            {% else %}
            <div class="w-10 h-10 rounded-full flex items-center justify-center border-2 border-slate-200 text-slate-300"><i data-lucide="check-circle-2" class="w-5 h-5"></i></div>
            {% endif %}
            <span class="text-xs font-bold mt-2 {% if workflow_steps.resolved %}text-slate{% elif workflow_steps.department_responded %}text-navy{% else %}text-slate-300{% endif %}">{% trans "Resolve" %}</span>
        </div>
    </div>

    <!-- Next Action Callout -->
    {% if complaint.is_active_status and can_edit %}
        {% if not workflow_steps.activated %}
        <div class="mt-5 p-4 bg-blue-50 rounded-xl border border-blue-200 flex items-center justify-between gap-4">
            <div class="flex items-center gap-3">
                <div class="w-9 h-9 rounded-full bg-blue-100 flex items-center justify-center shrink-0"><i data-lucide="play" class="w-4 h-4 text-blue-600"></i></div>
                <div><p class="text-sm font-bold text-navy">{% trans "Activate this complaint" %}</p><p class="text-xs text-slate">{% trans "Assign it to yourself to start working on it" %}</p></div>
            </div>
            <form method="post" action="{% url 'complaints:complaint_activate' pk=complaint.pk %}" class="shrink-0">{% csrf_token %}
                <button type="submit" class="px-4 py-2 bg-navy text-white rounded-lg font-bold text-sm hover:bg-blue transition whitespace-nowrap">{% trans "Activate" %}</button>
            </form>
        </div>
        {% elif not workflow_steps.taxonomy_reviewed %}
        <!-- Review Taxonomy callout (gate before Send to Department) -->
        <div class="mt-5 p-4 bg-amber-50 rounded-xl border border-amber-200 flex items-center justify-between gap-4">
            <div class="flex items-center gap-3 min-w-0">
                <div class="w-9 h-9 rounded-full bg-amber-100 flex items-center justify-center shrink-0"><i data-lucide="clipboard-check" class="w-4 h-4 text-amber-600"></i></div>
                <div class="min-w-0">
                    <p class="text-sm font-bold text-amber-800">{% trans "Review taxonomy" %}</p>
                    <p class="text-xs text-amber-700">{% trans "Verify the AI classification before sending to the department." %}</p>
                    <div class="flex items-center gap-1 mt-1.5 flex-wrap text-xs font-medium text-amber-900">
                        <span>{{ complaint.domain.get_localized_name|default:"—" }}</span>
                        {% if complaint.category %}<i data-lucide="chevron-right" class="w-3 h-3"></i><span>{{ complaint.category.get_localized_name }}</span>{% endif %}
                        {% if complaint.subcategory_obj %}<i data-lucide="chevron-right" class="w-3 h-3"></i><span>{{ complaint.subcategory_obj.get_localized_name }}</span>{% endif %}
                        {% if complaint.classification_obj %}<i data-lucide="chevron-right" class="w-3 h-3"></i><span>{{ complaint.classification_obj.get_localized_name }}</span>{% endif %}
                    </div>
                </div>
            </div>
            <div class="flex items-center gap-2 shrink-0">
                <button type="button" onclick="openTaxonomyModal()" class="px-3 py-2 text-sm border-2 border-amber-300 text-amber-800 rounded-lg font-bold hover:bg-amber-100 transition">
                    <i data-lucide="pencil" class="w-3.5 h-3.5 inline"></i> {% trans "Edit" %}
                </button>
                <form method="post" action="{% url 'complaints:confirm_taxonomy' pk=complaint.pk %}" class="inline">
                    {% csrf_token %}
                    <button type="submit" class="px-4 py-2 bg-amber-600 text-white rounded-lg font-bold text-sm hover:bg-amber-700 transition whitespace-nowrap">
                        {% trans "Confirm" %}
                    </button>
                </form>
            </div>
        </div>
        {% elif not workflow_steps.sent_to_department %}
        <div class="mt-5 p-4 bg-blue-50 rounded-xl border border-blue-200 flex items-center justify-between gap-4">
            <div class="flex items-center gap-3">
                <div class="w-9 h-9 rounded-full bg-blue-100 flex items-center justify-center shrink-0"><i data-lucide="send" class="w-4 h-4 text-blue-600"></i></div>
                <div><p class="text-sm font-bold text-navy">{% trans "Send to department" %}</p><p class="text-xs text-slate">{% trans "Notify the champion and manager to collect their response" %}</p></div>
            </div>
            <button type="button" onclick="openSendToDeptModal()" class="px-4 py-2 bg-navy text-white rounded-lg font-bold text-sm hover:bg-blue transition whitespace-nowrap shrink-0">{% trans "Send to Department" %}</button>
        </div>
        {% elif not workflow_steps.department_responded %}
        <!-- No department has responded yet -->
        <div class="mt-5 p-4 bg-amber-50 rounded-xl border border-amber-200">
            <div class="flex items-center gap-3 mb-3">
                <div class="w-9 h-9 rounded-full bg-amber-100 flex items-center justify-center shrink-0"><i data-lucide="clock" class="w-4 h-4 text-amber-600 animate-pulse"></i></div>
                <div>
                    <p class="text-sm font-bold text-amber-800">{% trans "Awaiting department response" %}</p>
                    {% if dept_response_progress.total > 0 %}
                    <p class="text-xs text-amber-700">{% blocktrans with responded=dept_response_progress.responded total=dept_response_progress.total %}{{ responded }} of {{ total }} departments responded{% endblocktrans %}</p>
                    {% else %}
                    <p class="text-xs text-amber-700">{% trans "The department champion and manager have been notified." %}</p>
                    {% endif %}
                </div>
            </div>
            {% if dept_response_progress.pending %}
            <div class="space-y-1 ml-12">
                {% for dept_name in dept_response_progress.pending %}
                <p class="text-xs text-amber-600 flex items-center gap-1.5"><i data-lucide="clock" class="w-3 h-3"></i> {{ dept_name }}</p>
                {% endfor %}
            </div>
            {% endif %}
            <div class="mt-3 flex items-center justify-end gap-2 {% if not dept_response_progress.pending %}ml-12{% endif %}">
                {% if can_edit %}
                <button type="button" onclick="showReminderModal()"
                    class="px-4 py-2 border border-amber-300 text-amber-700 bg-white rounded-lg font-bold text-sm hover:bg-amber-50 transition">
                    {% trans "Send Reminder" %}
                </button>
                {% endif %}
                <span class="text-xs text-amber-600">{% trans "Don't want to wait?" %}</span>
                <button type="button" onclick="switchTab('resolution', 'resolutionForm')"
                    class="px-4 py-2 bg-amber-600 text-white rounded-lg font-bold text-sm hover:bg-amber-700 transition">
                    {% trans "Proceed to Resolve" %}
                </button>
            </div>
        </div>
        {% elif not workflow_steps.resolved %}
        <!-- At least one dept responded — show resolve + any pending -->
        <div class="mt-5 p-4 bg-green-50 rounded-xl border border-green-200 flex items-center justify-between gap-4">
            <div class="flex items-center gap-3">
                <div class="w-9 h-9 rounded-full bg-green-100 flex items-center justify-center shrink-0"><i data-lucide="check-circle-2" class="w-4 h-4 text-green-600"></i></div>
                <div>
                    <p class="text-sm font-bold text-green-800">{% trans "Resolve this complaint" %}</p>
                    <p class="text-xs text-green-700">
                        {% if dept_response_progress.total > 0 and dept_response_progress.responded < dept_response_progress.total %}
                        {% blocktrans with responded=dept_response_progress.responded total=dept_response_progress.total %}{{ responded }} of {{ total }} departments responded.{% endblocktrans %}
                        {% if dept_response_progress.pending %} {% trans "Still waiting for:" %} {{ dept_response_progress.pending|join:", " }}{% endif %}
                        {% else %}
                        {% trans "The department has responded. Review and close the complaint." %}
                        {% endif %}
                    </p>
                </div>
            </div>
            <button type="button" onclick="switchTab('resolution', 'resolutionForm')" class="px-4 py-2 bg-green-600 text-white rounded-lg font-bold text-sm hover:bg-green-700 transition whitespace-nowrap shrink-0">{% trans "Generate Resolution" %}</button>
        </div>
        {% endif %}
    {% elif workflow_steps.resolved %}
        {% if complaint.satisfaction %}
        <!-- Satisfaction recorded: green banner + satisfaction pill -->
        <div class="mt-5 p-4 bg-green-50 rounded-xl border border-green-200 flex items-start gap-3">
            <div class="w-9 h-9 rounded-full bg-green-100 flex items-center justify-center shrink-0"><i data-lucide="check-circle-2" class="w-4 h-4 text-green-600"></i></div>
            <div class="flex-1">
                <p class="text-sm font-bold text-green-800">{% trans "Complaint resolved" %}</p>
                <p class="text-xs text-green-700">{% trans "This complaint has been successfully resolved." %}</p>
                <div class="flex items-center gap-2 mt-2 flex-wrap">
                    {% if complaint.resolution_outcome %}
                    <span class="px-2 py-0.5 rounded-full text-[10px] font-bold
                        {% if complaint.resolution_outcome == 'patient' %}bg-blue-100 text-blue-700
                        {% elif complaint.resolution_outcome == 'hospital' %}bg-green-100 text-green-700
                        {% else %}bg-slate-100 text-slate-600{% endif %}">
                        {% trans "Outcome:" %} {{ complaint.get_resolution_outcome_display }}
                    </span>
                    {% endif %}
                    {% if complaint.resolution_sent_at %}
                    <span class="px-2 py-0.5 rounded-full text-[10px] font-bold bg-cyan-100 text-cyan-700 flex items-center gap-1">
                        <svg class="w-2.5 h-2.5" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="3" d="M5 13l4 4L19 7"/></svg>
                        {% trans "Sent to patient" %}
                    </span>
                    {% endif %}
                    <span class="px-2 py-0.5 rounded-full text-[10px] font-bold inline-flex items-center gap-1
                        {% if complaint.satisfaction == 'satisfied' %}bg-green-200 text-green-800
                        {% elif complaint.satisfaction == 'neutral' %}bg-yellow-100 text-yellow-800
                        {% elif complaint.satisfaction == 'dissatisfied' %}bg-red-100 text-red-700
                        {% else %}bg-slate-100 text-slate-600{% endif %}">
                        {% if complaint.satisfaction == 'satisfied' %}<i data-lucide="thumbs-up" class="w-3 h-3"></i>
                        {% elif complaint.satisfaction == 'neutral' %}<i data-lucide="minus-circle" class="w-3 h-3"></i>
                        {% elif complaint.satisfaction == 'dissatisfied' %}<i data-lucide="thumbs-down" class="w-3 h-3"></i>
                        {% else %}<i data-lucide="phone-off" class="w-3 h-3"></i>{% endif %}
                        {% if complaint.satisfaction_locked_by_patient %}<i data-lucide="lock" class="w-3 h-3"></i>{% endif %}
                        {% if complaint.satisfaction_locked_by_patient %}{% trans "Patient (locked):" %}{% else %}{% trans "Patient:" %}{% endif %} {{ complaint.get_satisfaction_display }}
                    </span>
                    {% if complaint.satisfaction_set_at %}
                    <span class="text-[10px] text-slate-400">{{ complaint.satisfaction_set_at|date:"Y-m-d H:i" }}</span>
                    {% endif %}
                </div>
            </div>
        </div>
        {% else %}
        {% if complaint.satisfaction_window_expired %}
        <!-- Satisfaction window expired (5+ days) -->
        <div class="mt-5 p-4 bg-slate-50 rounded-xl border border-slate-200 flex items-center gap-3">
            <div class="w-9 h-9 rounded-full bg-slate-100 flex items-center justify-center shrink-0"><i data-lucide="clock-alert" class="w-4 h-4 text-slate-400"></i></div>
            <div>
                <p class="text-sm font-bold text-slate-600">{% trans "Satisfaction window expired" %}</p>
                <p class="text-xs text-slate-400">{% trans "Satisfaction can only be set within 5 days of resolution." %}</p>
            </div>
        </div>
        {% else %}
        <!-- Satisfaction NOT yet recorded: amber next-action callout -->
        <div class="mt-5 p-4 bg-amber-50 rounded-xl border border-amber-200 flex items-center justify-between gap-4">
            <div class="flex items-center gap-3">
                <div class="w-9 h-9 rounded-full bg-amber-100 flex items-center justify-center shrink-0"><i data-lucide="phone-call" class="w-4 h-4 text-amber-600"></i></div>
                <div>
                    <p class="text-sm font-bold text-amber-800">{% trans "Record patient satisfaction" %}</p>
                    <p class="text-xs text-amber-700">{% trans "Call the patient to confirm resolution, then capture their satisfaction level." %}</p>
                </div>
            </div>
            <button type="button" onclick="switchTab('resolution', 'patient-satisfaction')" class="px-4 py-2 bg-amber-600 text-white rounded-lg font-bold text-sm hover:bg-amber-700 transition whitespace-nowrap shrink-0">{% trans "Record Satisfaction" %}</button>
        </div>
        {% endif %}
        {% endif %}
    {% endif %}
</div>
{% endif %}

<!-- Tab Navigation -->
<nav class="bg-white px-6 flex gap-6 border-b shadow-sm mb-6 rounded-t-2xl">
    <button class="py-4 text-sm tab-active" onclick="switchTab('details')" id="tab-details">
        {% trans "Details" %}
    </button>
    <button class="py-4 text-sm {% if complaint.assigned_to == current_user or can_admin or not complaint.is_active_status %}tab-inactive{% else %}text-slate-300 cursor-not-allowed{% endif %}" 
        {% if complaint.assigned_to == current_user or can_admin or not complaint.is_active_status %}onclick="switchTab('departments')"{% else %}onclick="showActivationRequired()"{% endif %} id="tab-departments">
        {% trans "Departments" %} ({{ complaint.involved_departments_count }})
        {% if not complaint.assigned_to == current_user and not can_admin and complaint.is_active_status %}<i data-lucide="lock" class="w-3 h-3 inline ml-1"></i>{% endif %}
    </button>
    <button class="py-4 text-sm {% if complaint.assigned_to == current_user or can_admin or not complaint.is_active_status %}tab-inactive{% else %}text-slate-300 cursor-not-allowed{% endif %}" 
        {% if complaint.assigned_to == current_user or can_admin or not complaint.is_active_status %}onclick="switchTab('timeline')"{% else %}onclick="showActivationRequired()"{% endif %} id="tab-timeline">
        {% trans "Timeline" %} ({{ stage_timeline.stages|length }})
        {% if not complaint.assigned_to == current_user and not can_admin and complaint.is_active_status %}<i data-lucide="lock" class="w-3 h-3 inline ml-1"></i>{% endif %}
    </button>
    {% comment %} <button class="py-4 text-sm {% if complaint.assigned_to == current_user or can_admin or not complaint.is_active_status %}tab-inactive{% else %}text-slate-300 cursor-not-allowed{% endif %}" 
        {% if complaint.assigned_to == current_user or can_admin or not complaint.is_active_status %}onclick="switchTab('attachments')"{% else %}onclick="showActivationRequired()"{% endif %} id="tab-attachments">
        {% trans "Attachments" %} ({{ complaint.attachments_count }})
        {% if not complaint.assigned_to == current_user and not can_admin and complaint.is_active_status %}<i data-lucide="lock" class="w-3 h-3 inline ml-1"></i>{% endif %}
    </button> {% endcomment %}
    {% if can_admin %}
    <button class="py-4 text-sm {% if complaint.assigned_to == current_user or can_admin or not complaint.is_active_status %}tab-inactive{% else %}text-slate-300 cursor-not-allowed{% endif %} flex items-center gap-2"
        {% if complaint.assigned_to == current_user or can_admin or not complaint.is_active_status %}onclick="switchTab('actions')"{% else %}onclick="showActivationRequired()"{% endif %} id="tab-actions">
        <i data-lucide="list-checks" class="w-4 h-4 {% if not complaint.assigned_to == current_user and not can_admin and complaint.is_active_status %}text-slate-300{% endif %}"></i>
        {% trans "PX Actions" %}
        {% if px_actions.count %}
            <span class="ml-1 px-1.5 py-0.5 bg-blue-100 text-blue-700 text-xs rounded-full">{{ px_actions.count }}</span>
        {% endif %}
        {% if linked_rcas %}
            <span class="px-1.5 py-0.5 bg-purple-100 text-purple-700 text-xs rounded-full">{{ linked_rcas.count }}</span>
        {% endif %}
        {% if not complaint.assigned_to == current_user and not can_admin and complaint.is_active_status %}<i data-lucide="lock" class="w-3 h-3"></i>{% endif %}
    </button>
    {% endif %}
    <button class="py-4 text-sm {% if complaint.assigned_to == current_user or can_admin or not complaint.is_active_status %}tab-inactive{% else %}text-slate-300 cursor-not-allowed{% endif %} flex items-center gap-2"
        {% if complaint.assigned_to == current_user or can_admin or not complaint.is_active_status %}onclick="switchTab('ai')"{% else %}onclick="showActivationRequired()"{% endif %} id="tab-ai">
        <i data-lucide="sparkles" class="w-4 h-4 {% if not complaint.assigned_to == current_user and not can_admin and complaint.is_active_status %}text-slate-300{% endif %}"></i> {% trans "AI Analysis" %}
        {% if not complaint.assigned_to == current_user and not can_admin and complaint.is_active_status %}<i data-lucide="lock" class="w-3 h-3"></i>{% endif %}
    </button>
    <button class="py-4 text-sm {% if complaint.assigned_to == current_user or can_admin or not complaint.is_active_status %}tab-inactive{% else %}text-slate-300 cursor-not-allowed{% endif %} flex items-center gap-2"
        {% if complaint.assigned_to == current_user or can_admin or not complaint.is_active_status %}onclick="switchTab('resolution')"{% else %}onclick="showActivationRequired()"{% endif %} id="tab-resolution">
        <i data-lucide="check-circle-2" class="w-4 h-4 {% if not complaint.assigned_to == current_user and not can_admin and complaint.is_active_status %}text-slate-300{% endif %}"></i>
        {% trans "Resolution" %}
        {% if not complaint.assigned_to == current_user and not can_admin and complaint.is_active_status %}<i data-lucide="lock" class="w-3 h-3"></i>{% endif %}
    </button>
    {% comment %} <button class="py-4 text-sm {% if complaint.assigned_to == current_user or can_admin or not complaint.is_active_status %}tab-inactive{% else %}text-slate-300 cursor-not-allowed{% endif %} flex items-center gap-1" 
        {% if complaint.assigned_to == current_user or can_admin or not complaint.is_active_status %}onclick="switchTab('adverse')"{% else %}onclick="showActivationRequired()"{% endif %} id="tab-adverse">
        <i data-lucide="shield-alert" class="w-4 h-4 {% if not complaint.assigned_to == current_user and not can_admin and complaint.is_active_status %}text-slate-300{% endif %}"></i>
        {% trans "Adverse Actions" %}
        {% if adverse_actions %}
            <span class="ml-1 px-1.5 py-0.5 bg-red-100 text-red-700 text-xs rounded-full">{{ adverse_actions.count }}</span>
        {% endif %}
        {% if not complaint.assigned_to == current_user and not can_admin and complaint.is_active_status %}<i data-lucide="lock" class="w-3 h-3"></i>{% endif %}
    </button> {% endcomment %}
    <button class="py-4 text-sm {% if complaint.assigned_to == current_user or can_admin or not complaint.is_active_status %}tab-inactive{% else %}text-slate-300 cursor-not-allowed{% endif %} flex items-center gap-2"
        {% if complaint.assigned_to == current_user or can_admin or not complaint.is_active_status %}onclick="switchTab('notes')"{% else %}onclick="showActivationRequired()"{% endif %} id="tab-notes">
        <i data-lucide="message-square" class="w-4 h-4 {% if not complaint.assigned_to == current_user and not can_admin and complaint.is_active_status %}text-slate-300{% endif %}"></i> {% trans "Notes" %}
        {% if notes_count %}
            <span class="ml-1 px-1.5 py-0.5 bg-slate-100 text-slate-600 text-xs rounded-full">{{ notes_count }}</span>
        {% endif %}
        {% if not complaint.assigned_to == current_user and not can_admin and complaint.is_active_status %}<i data-lucide="lock" class="w-3 h-3"></i>{% endif %}
    </button>
</nav>

<!-- Main Content Grid -->
<main class="grid grid-cols-12 gap-6">
    
    <!-- Left Column (Content) -->
    <div class="col-span-8 space-y-6">
        
        <!-- Details Tab -->
        <div id="panel-details" class="tab-panel space-y-6">
            <section class="bg-white rounded-2xl p-6 shadow-sm border border-slate-100">
                {% if complaint.description %}
                <div class="flex items-center gap-2 mb-3">
                    <i data-lucide="message-square-text" class="w-4 h-4 text-slate-400"></i>
                    <p class="text-xs font-bold text-slate uppercase tracking-wide">{% trans "Description" %}</p>
                </div>
                <p class="text-base leading-relaxed text-slate">{{ complaint.description }}</p>
                {% endif %}

                <dl class="mt-6 pt-5 border-t border-slate-100 space-y-3">
                    <!-- Location -->
                    <div class="flex items-start gap-4">
                        <dt class="w-32 shrink-0 flex items-center gap-1.5 text-sm font-bold text-slate uppercase pt-0.5">
                            <i data-lucide="map-pin" class="w-3.5 h-3.5 text-slate-400 shrink-0"></i>
                            {% trans "Location" %}
                            {% if can_manage_actions and complaint.is_active_status %}
                            <button type="button" onclick="showLocationModal()"
                                    title="{% trans 'Edit location details' %}"
                                    class="text-slate hover:text-navy transition">
                                <i data-lucide="pencil" class="w-3 h-3"></i>
                            </button>
                            {% endif %}
                        </dt>
                        <dd class="flex-1 text-xs leading-relaxed">
                            {% if complaint.department or complaint.location_type or complaint.area or complaint.section %}
                            {% if complaint.department %}<span class="font-bold text-navy">{{ complaint.department.get_localized_name }}</span>{% else %}-{% endif %}
                            {% if complaint.location_type %}
                            <span class="ml-2 inline-flex items-center px-1.5 py-0.5 rounded text-[10px] font-bold uppercase tracking-wide bg-navy/10 text-navy">{{ complaint.get_location_type_display }}</span>
                            {% endif %}
                            {% if complaint.area %}<span class="text-slate ml-2">· {% trans "Area" %}: {% if LANG == 'ar' and complaint.area.name_ar %}{{ complaint.area.name_ar }}{% else %}{{ complaint.area.name_en }}{% endif %}</span>{% endif %}
                            {% if complaint.department and complaint.department.category %}<span class="text-slate">· {% trans "Category" %}: {{ complaint.department.get_category_display }}</span>{% endif %}
                            {% if complaint.section %}<span class="text-slate">· {% trans "Section" %}: {{ complaint.section.get_localized_name }}</span>{% endif %}
                            {% if complaint.zone %}<span class="text-slate">· {% trans "Zone" %}: {{ complaint.zone }}</span>{% endif %}
                            {% if complaint.floor %}<span class="text-slate">· {% trans "Floor" %}: {{ complaint.floor }}</span>{% endif %}
                            {% else %}
                            <span class="font-bold text-navy">{% if complaint.legacy_location %}{{ complaint.legacy_location.name_en }}{% else %}-{% endif %}</span>
                            {% if complaint.legacy_main_section %}<span class="text-slate ml-2">{{ complaint.legacy_main_section.name_en }}{% if complaint.legacy_subsection %} &gt; {{ complaint.legacy_subsection.name_en }}{% endif %}</span>{% endif %}
                            {% endif %}
                        </dd>
                    </div>
                    <!-- Severity -->
                    <div class="flex items-start gap-4">
                        <dt class="w-32 shrink-0 flex items-center gap-1.5 text-sm font-bold text-slate uppercase pt-0.5">
                            <i data-lucide="alert-circle" class="w-3.5 h-3.5 text-slate-400 shrink-0"></i>
                            {% trans "Severity" %}
                        </dt>
                        <dd class="flex-1 text-xs font-bold
                            {% if complaint.severity == 'critical' %}text-red-600
                            {% elif complaint.severity == 'high' %}text-orange-600
                            {% elif complaint.severity == 'medium' %}text-yellow-600
                            {% else %}text-green-600{% endif %}">
                            {{ complaint.get_severity_display }}
                        </dd>
                    </div>
                    <!-- Classification -->
                    <div class="flex items-start gap-4">
                        <dt class="w-32 shrink-0 flex items-center gap-1.5 text-sm font-bold text-slate uppercase pt-0.5">
                            <i data-lucide="tag" class="w-3.5 h-3.5 text-slate-400 shrink-0"></i>
                            {% trans "Classification" %}
                        </dt>
                        <dd class="flex-1 text-xs font-bold text-blue-700">
                            {% if complaint.ai_brief_en %}
                                {% if LANG == 'ar' and complaint.ai_brief_ar %}{{ complaint.ai_brief_ar }}{% else %}{{ complaint.ai_brief_en }}{% endif %}
                            {% else %}-{% endif %}
                        </dd>
                    </div>
                    <!-- Created -->
                    <div class="flex items-start gap-4">
                        <dt class="w-32 shrink-0 flex items-center gap-1.5 text-sm font-bold text-slate uppercase pt-0.5">
                            <i data-lucide="calendar" class="w-3.5 h-3.5 text-slate-400 shrink-0"></i>
                            {% trans "Created" %}
                        </dt>
                        <dd class="flex-1 text-xs font-bold text-navy">{{ complaint.created_at|date:"d M Y, h:i A" }}</dd>
                    </div>
                    <!-- Deadline -->
                    <div class="flex items-start gap-4">
                        <dt class="w-32 shrink-0 flex items-center gap-1.5 text-sm font-bold text-slate uppercase pt-0.5">
                            <i data-lucide="clock" class="w-3.5 h-3.5 text-slate-400 shrink-0"></i>
                            {% trans "Deadline" %}
                        </dt>
                        <dd class="flex-1 text-xs font-bold {% if complaint.is_overdue %}text-red-600{% else %}text-navy{% endif %}">
                            {{ complaint.due_at|date:"d M Y, h:i A" }}
                            {% if complaint.is_overdue %}
                            <span class="ml-1 px-1.5 py-0.5 rounded text-[10px] font-bold bg-red-500 text-white uppercase">{% trans "Overdue" %}</span>
                            {% endif %}
                            {% if complaint.due_at and complaint.status != 'resolved' and complaint.status != 'closed' and complaint.status != 'cancelled' %}
                            <p id="sla-countdown" class="text-xs font-bold mt-0.5"
                               data-due-at="{{ complaint.due_at|date:'c' }}"
                               data-overdue="{{ complaint.is_overdue|yesno:'true,false' }}">
                            </p>
                            {% elif complaint.sla_is_overdue_display %}
                            <p class="text-xs font-bold text-red-600 mt-0.5">{{ complaint.sla_is_overdue_display }}</p>
                            {% endif %}
                        </dd>
                    </div>
                </dl>

                {% if complaint.domain or complaint.category or complaint.subcategory_obj or complaint.classification_obj %}
                <div class="mt-5 pt-5 border-t border-slate-100 flex items-center gap-2 flex-wrap">
                    <span class="text-xs font-bold text-slate uppercase">{% trans "Taxonomy" %}:</span>
                    {% if complaint.domain %}<span class="text-sm text-navy font-medium">{{ complaint.domain.get_localized_name }}</span>{% endif %}
                    {% if complaint.category %}<i data-lucide="chevron-right" class="w-3 h-3 text-slate-300"></i><span class="text-sm text-navy font-medium">{{ complaint.category.get_localized_name }}</span>{% endif %}
                    {% if complaint.subcategory_obj %}<i data-lucide="chevron-right" class="w-3 h-3 text-slate-300"></i><span class="text-sm text-navy font-medium">{{ complaint.subcategory_obj.get_localized_name }}</span>{% endif %}
                    {% if complaint.classification_obj %}<i data-lucide="chevron-right" class="w-3 h-3 text-slate-300"></i><span class="text-sm text-navy font-medium">{{ complaint.classification_obj.get_localized_name }}</span>{% endif %}
                    {% if can_edit %}
                    <button type="button" onclick="openTaxonomyModal()" class="ml-1 p-1 text-slate/60 hover:text-navy transition" title="{% trans 'Edit Taxonomy' %}">
                        <i data-lucide="pencil" class="w-3.5 h-3.5"></i>
                    </button>
                    {% endif %}
                    {% if complaint.taxonomy_reviewed_at %}
                    <span class="ml-1 px-1.5 py-0.5 rounded text-[10px] font-bold bg-green-100 text-green-700 flex items-center gap-1">
                        <i data-lucide="check-circle" class="w-3 h-3"></i> {% trans "Reviewed" %}
                    </span>
                    {% endif %}
                </div>
                {% endif %}

                {% if complaint.source %}
                <div class="py-3 border-t border-slate-100 flex items-center gap-2">
                    <span class="text-[10px] font-bold text-slate uppercase">{% trans "Source" %}:</span>
                    <span class="text-sm text-navy font-medium">{{ complaint.source.get_localized_name }}</span>
                </div>
                {% endif %}

                {% if complaint.escalated_at %}
                <div class="mt-3 p-3 bg-orange-50 border border-orange-200 rounded-xl flex items-center gap-3">
                    <i data-lucide="alert-triangle" class="w-5 h-5 text-orange-500 flex-shrink-0"></i>
                    <div>
                        <p class="text-xs font-bold text-orange-700 uppercase">{% trans "Escalated" %}</p>
                        <p class="text-xs text-orange-600">{% trans "Escalated on" %} {{ complaint.escalated_at|date:"d M Y, h:i A" }}</p>
                    </div>
                </div>
                {% endif %}

                {% if complaint.status == 'ovr_pending' %}
                <div class="mt-3 p-4 bg-yellow-50 border-2 border-yellow-200 rounded-xl">
                    <div class="flex items-center gap-2 mb-3">
                        <span class="px-2 py-0.5 text-[9px] font-bold rounded bg-yellow-100 text-yellow-700 uppercase">OVR</span>
                        <span class="text-sm font-bold text-yellow-700">{% trans "Pending Approval" %}</span>
                    </div>
                    <p class="text-xs text-yellow-600 mb-3">{% trans "OVR escalation requested. Please review and approve or reject." %}</p>
                    {% if request.user.is_px_admin or request.user.is_hospital_admin or complaint.assigned_to == current_user %}
                    <div class="flex gap-2">
                        <form method="post" action="{% url 'complaints:approve_ovr_escalation' pk=complaint.pk %}">
                            {% csrf_token %}
                            <button type="submit" class="px-4 py-2 bg-green-600 text-white text-sm font-semibold rounded-lg hover:bg-green-700 transition flex items-center gap-2">
                                <i data-lucide="check-circle" class="w-4 h-4"></i> {% trans "Approve" %}
                            </button>
                        </form>
                        <form method="post" action="{% url 'complaints:reject_ovr_escalation' pk=complaint.pk %}">
                            {% csrf_token %}
                            <button type="submit" class="px-4 py-2 bg-red-600 text-white text-sm font-semibold rounded-lg hover:bg-red-700 transition flex items-center gap-2">
                                <i data-lucide="x-circle" class="w-4 h-4"></i> {% trans "Reject" %}
                            </button>
                        </form>
                    </div>
                    {% else %}
                    <p class="text-xs text-yellow-600">{% trans "Waiting for admin approval." %}</p>
                    {% endif %}
                </div>
                {% endif %}

                {% if complaint.expected_result %}
                <div class="mt-3 pt-3 border-t border-slate-100">
                    <p class="text-[10px] font-bold text-slate uppercase mb-1">{% trans "Expected Result" %}</p>
                    <p class="text-sm text-slate">{{ complaint.expected_result }}</p>
                </div>
                {% endif %}

            </section>
            {% include "partials/patient_card.html" with patient=complaint.patient fallback_name=complaint.patient_name fallback_mrn=complaint.file_number fallback_phone=complaint.contact_phone %}
            {% if complaint.activated_at %}
            {% include "complaints/partials/pdf_summary_panel.html" %}
            {% else %}
            <section class="bg-white rounded-2xl p-6 shadow-sm border border-slate-100 text-center">
                <div class="w-12 h-12 mx-auto bg-slate-100 rounded-full flex items-center justify-center mb-3">
                    <i data-lucide="lock" class="w-5 h-5 text-slate-400"></i>
                </div>
                <p class="text-sm font-semibold text-slate">{% trans "PDF Report" %}</p>
                <p class="text-xs text-slate/60 mt-1">{% trans "Activate this complaint to enable PDF report generation." %}</p>
            </section>
            {% endif %}
        </div>
        
        <!-- Departments Tab (inline; send-to-department opens #sendToDeptModal) -->
        <div id="panel-departments" class="tab-panel hidden space-y-6">
            <!-- Send status banner -->
            {% if not complaint.sent_to_any_department %}
            <div class="flex items-center gap-3 p-3 rounded-xl bg-amber-50 border border-amber-200">
                <i data-lucide="send" class="w-4 h-4 text-amber-600 shrink-0"></i>
                <p class="text-sm text-amber-700 font-semibold">{% trans "Not sent to any department yet" %}</p>
            </div>
            {% elif not complaint.all_departments_responded %}
            <div class="flex items-center gap-3 p-3 rounded-xl bg-blue-50 border border-blue-200">
                <i data-lucide="send" class="w-4 h-4 text-blue-600 shrink-0"></i>
                <p class="text-sm text-blue-700 font-semibold">
                    {% if complaint.sent_to_department_at %}
                        {% blocktrans with dt=complaint.sent_to_department_at|date:"d M Y, h:i A" %}Sent to department on {{ dt }} — awaiting response{% endblocktrans %}
                    {% else %}
                        {% trans "Sent to department — awaiting response" %}
                    {% endif %}
                </p>
            </div>
            {% else %}
            <div class="flex items-center gap-3 p-3 rounded-xl bg-green-50 border border-green-200">
                <i data-lucide="check-circle-2" class="w-4 h-4 text-green-600 shrink-0"></i>
                <p class="text-sm text-green-700 font-semibold">{% trans "All departments responded" %}</p>
            </div>
            {% endif %}

            <div class="grid grid-cols-1 lg:grid-cols-2 gap-4">
                <!-- Involved Departments (read-only) -->
                <section class="bg-white rounded-2xl p-4 shadow-sm border border-slate-100">
                    <div class="flex items-center justify-between mb-3">
                        <h4 class="text-sm font-bold text-navy uppercase tracking-wide">{% trans "Involved Departments" %}</h4>
                        {% if can_edit and complaint.is_active_status and workflow_steps.activated and workflow_steps.taxonomy_reviewed %}
                        <button type="button" onclick="openSendToDeptModal()" class="px-3 py-1.5 bg-navy text-white rounded-lg font-bold text-xs hover:bg-blue transition inline-flex items-center gap-1">
                            <i data-lucide="send" class="w-3.5 h-3.5"></i> {% trans "Send to Department" %}
                        </button>
                        {% endif %}
                    </div>
                    {% if complaint.involved_departments.exists %}
                    <ul class="divide-y divide-slate-100 border border-slate-100 rounded-xl overflow-hidden">
                        {% for dept in complaint.involved_departments.all %}
                        <li class="flex items-center justify-between p-3 gap-3">
                            <div class="min-w-0">
                                <p class="text-sm font-semibold text-navy truncate">
                                    {{ dept.department.get_localized_name }}
                                    {% if dept.is_primary %}<span class="ml-1 text-[10px] font-bold text-navy bg-light px-1.5 py-0.5 rounded align-middle">{% trans "Primary" %}</span>{% endif %}
                                </p>
                                {% if dept.assigned_to %}<p class="text-[11px] text-slate-500"><i data-lucide="user-check" class="w-3 h-3 inline"></i> {{ dept.assigned_to.get_full_name }}</p>{% endif %}
                                {% if dept.routing_status == 'rejected' %}
                                <p class="text-[10px] text-red-500 mt-0.5 italic">{% trans "Rejected:" %} {{ dept.rejection_reason|truncatechars:80 }}{% if dept.suggested_department %} &middot; {% trans "Suggested:" %} {{ dept.suggested_department.get_localized_name }}{% endif %}</p>
                                {% elif dept.forwarded_at or dept.sent_at %}
                                <p class="text-[10px] text-slate-400 mt-0.5"><i data-lucide="send" class="w-2.5 h-2.5 inline"></i> {% trans "Sent" %} {{ dept.forwarded_at|default:dept.sent_at|date:"d M Y" }}</p>
                                {% elif dept.sent %}
                                <p class="text-[10px] text-slate-400 mt-0.5"><i data-lucide="send" class="w-2.5 h-2.5 inline"></i> {% trans "Sent" %}</p>
                                {% else %}
                                <p class="text-[10px] text-slate-400 mt-0.5 italic">{% trans "Not sent" %}</p>
                                {% endif %}
                            </div>
                            <div class="flex items-center gap-2 shrink-0">
                                <span class="text-[11px] font-bold
                                    {% if dept.routing_status == 'rejected' %}text-red-600
                                    {% elif not dept.response_submitted %}text-slate-400
                                    {% elif dept.acceptance_status == 'acceptable' %}text-green-600
                                    {% elif dept.acceptance_status == 'not_acceptable' %}text-red-600
                                    {% else %}text-amber-600{% endif %}">
                                    {% if dept.routing_status == 'rejected' %}{% trans "Wrong Department" %}
                                    {% elif not dept.response_submitted %}{% trans "No response" %}
                                    {% elif dept.acceptance_status == 'acceptable' %}{% trans "Accepted" %}
                                    {% elif dept.acceptance_status == 'not_acceptable' %}{% trans "Rejected" %}
                                    {% else %}{% trans "Pending" %}{% endif %}
                                </span>
                                {% if can_manage_actions and complaint.is_active_status %}
                                <form method="post" action="{% url 'complaints:involved_department_remove' pk=dept.pk %}" class="inline"
                                      onsubmit="return confirm('{% trans "Remove this department from the complaint?" %}')">
                                    {% csrf_token %}
                                    <button type="submit" title="{% trans 'Remove' %}" class="text-slate-300 hover:text-red-500 transition p-1">
                                        <i data-lucide="x" class="w-3.5 h-3.5"></i>
                                    </button>
                                </form>
                                {% endif %}
                            </div>
                        </li>
                        {% endfor %}
                    </ul>
                    {% else %}
                    <p class="text-sm text-slate-400 italic">{% trans "No departments involved yet" %}</p>
                    {% endif %}
                </section>

                <!-- Involved Staff (read-only) -->
                <section class="bg-white rounded-2xl p-4 shadow-sm border border-slate-100">
                    <h4 class="text-sm font-bold text-navy uppercase tracking-wide mb-3">{% trans "Involved Staff" %}</h4>
                    {% if complaint.involved_staff.exists %}
                    <ul class="divide-y divide-slate-100 border border-slate-100 rounded-xl overflow-hidden">
                        {% for staff_inv in complaint.involved_staff.all %}
                        <li class="flex items-center justify-between p-3 gap-3">
                            <div class="flex items-center gap-2 min-w-0">
                                <div class="w-7 h-7 bg-light rounded-full flex items-center justify-center shrink-0"><i data-lucide="user" class="w-3.5 h-3.5 text-navy"></i></div>
                                <div class="min-w-0">
                                    <p class="text-sm font-semibold text-navy truncate">{{ staff_inv.staff.get_localized_name }}</p>
                                    {% if staff_inv.staff.department %}<p class="text-[11px] text-slate-500 truncate">{{ staff_inv.staff.department.get_localized_name }}</p>{% endif %}
                                </div>
                            </div>
                            <span class="text-[11px] font-bold shrink-0 {% if staff_inv.explanation_received %}text-green-600{% elif staff_inv.explanation_requested %}text-amber-600{% else %}text-slate-400{% endif %}">
                                {% if staff_inv.explanation_received %}{% trans "Responded" %}{% elif staff_inv.explanation_requested %}{% trans "Pending" %}{% else %}—{% endif %}
                            </span>
                        </li>
                        {% endfor %}
                    </ul>
                    {% else %}
                    <p class="text-sm text-slate-400 italic">{% trans "No staff members involved yet" %}</p>
                    {% endif %}
                </section>
            </div>

            {% comment %} {% if can_manage_actions and complaint.is_active_status %}
            <div class="flex items-center gap-3">
                <button type="button" onclick="openSendToDeptModal()"
                    class="flex-1 px-4 py-2.5 bg-navy text-white font-bold text-sm rounded-xl flex items-center justify-center gap-2 hover:bg-blue transition">
                    <i data-lucide="send" class="w-4 h-4"></i> {% trans "Send to Department" %}
                </button>
                <a href="{% url 'complaints:complaint_pdf' pk=complaint.id %}" target="_blank"
                   class="px-3 py-2.5 border border-slate-200 rounded-xl text-slate hover:border-navy hover:text-navy transition flex items-center gap-2 text-sm font-semibold">
                    <i data-lucide="file-text" class="w-4 h-4"></i>
                    {% trans "PDF" %}
                </a>
                <a href="{% url 'complaints:complaint_pdf_v2' pk=complaint.id %}" target="_blank"
                   class="px-3 py-2.5 border border-blue-200 bg-blue-50 rounded-xl text-blue-700 hover:border-navy hover:text-navy transition flex items-center gap-2 text-sm font-semibold">
                    <i data-lucide="file-image" class="w-4 h-4"></i>
                    {% trans "PDF (Letterhead)" %}
                </a>
            </div>
            {% endif %} {% endcomment %}

            {% include "complaints/partials/workflow_timeline.html" %}
        </div>
        
        <!-- Timeline Tab -->
        <div id="panel-timeline" class="tab-panel hidden">
            {% include "complaints/partials/timeline_panel.html" %}
        </div>
        
        <!-- Attachments Tab -->
        <div id="panel-attachments" class="tab-panel hidden">
            {% include "complaints/partials/attachments_panel.html" %}
        </div>
        
        <!-- Actions & RCA Tab -->
        <div id="panel-actions" class="tab-panel hidden space-y-6">
            {% include "complaints/partials/actions_panel.html" %}
            {% include "complaints/partials/rca_panel.html" %}
        </div>
        
        <!-- AI Analysis Tab -->
        <div id="panel-ai" class="tab-panel hidden">
            {% include "complaints/partials/ai_panel.html" %}
        </div>
        
        <!-- Resolution & PDF Tab -->
        <div id="panel-resolution" class="tab-panel hidden">
            {% include "complaints/partials/resolution_panel.html" %}
        </div>
        
        <!-- Adverse Actions Tab -->
        <div id="panel-adverse" class="tab-panel hidden">
            {% include "complaints/partials/adverse_actions_panel.html" %}
        </div>

        <div id="panel-notes" class="tab-panel hidden">
            {% include "partials/notes_panel.html" %}
        </div>
    </div>
    
    <!-- Right Column (Sidebar) -->
    <div class="col-span-4 space-y-6">
        
        <!-- Quick Actions -->
        <section class="bg-white rounded-2xl p-6 shadow-sm border border-slate-100">
            <h3 class="font-bold text-navy mb-4 text-sm">{% trans "Quick Actions" %}</h3>
            <div class="grid grid-cols-2 gap-3">
                {% if can_edit and complaint.is_active_status %}
                {% if can_manage_actions or complaint.assigned_to == current_user %}
                <button onclick="showAssignModal()" class="col-span-2 p-2 border border-blue-200 bg-blue-50 rounded-xl hover:bg-blue-100 flex items-center justify-center gap-2 group transition mb-2">
                    <i data-lucide="user-plus" class="w-4 h-4 text-blue"></i>
                    <span class="text-[10px] font-bold text-blue uppercase">
                        {% if complaint.assigned_to %}{% trans "Reassign" %}{% else %}{% trans "Assign" %}{% endif %}
                    </span>
                </button>
                {% endif %}
                <!-- Activate Button - Always show when can edit and status is active -->
                <form method="post" action="{% url 'complaints:complaint_activate' pk=complaint.pk %}" class="contents">
                    {% csrf_token %}
                    <button type="submit"
                        class="p-3 border-blue-200 bg-blue-50 rounded-xl hover:bg-blue-100 flex flex-col items-center gap-2 group transition col-span-2 mb-2"
                        {% if complaint.activated_at %}disabled style="opacity: 0.5; cursor: not-allowed;"{% endif %}>
                        <i data-lucide="{% if complaint.activated_at %}check-circle{% else %}play-circle{% endif %}" class="w-5 h-5 text-blue"></i>
                        <span class="text-[10px] font-bold text-blue uppercase">
                            {% if complaint.activated_at %}{% trans "Activated" %}{% else %}{% trans "Activate" %}{% endif %}
                        </span>
                    </button>
                </form>

                {% if complaint.activated_at %}
                {% if complaint.assigned_to == current_user or can_manage_actions %}
                <!-- Action buttons only shown when activated -->
                <button onclick="showResolveModal()" class="p-3 border rounded-xl hover:bg-light flex flex-col items-center gap-2 group transition">
                    <i data-lucide="check-circle-2" class="w-5 h-5 text-slate group-hover:text-green-600"></i>
                    <span class="text-[10px] font-bold uppercase">{% trans "Resolve" %}</span>
                </button>
                {% comment %} <button onclick="showFollowUpModal()" class="p-3 border rounded-xl hover:bg-light flex flex-col items-center gap-2 group transition">
                    <i data-lucide="clock" class="w-5 h-5 text-slate group-hover:text-orange-500"></i>
                    <span class="text-[10px] font-bold uppercase">{% trans "Follow Up" %}</span>
                </button> {% endcomment %}
                {% if complaint.escalated_at %}
                <button disabled class="p-3 border-red-200 bg-red-100 rounded-xl flex flex-col items-center gap-2 transition cursor-not-allowed opacity-70">
                    <i data-lucide="alert-triangle" class="w-5 h-5 text-red-500"></i>
                    <span class="text-[10px] font-bold text-red-600 uppercase">{% trans "Escalated" %}</span>
                </button>
                {% else %}
                <button onclick="showEscalateModal()" class="p-3 border-red-100 bg-red-50 rounded-xl hover:bg-red-100 flex flex-col items-center gap-2 group transition">
                    <i data-lucide="alert-triangle" class="w-5 h-5 text-red-500"></i>
                    <span class="text-[10px] font-bold text-red-600 uppercase">{% trans "Escalate" %}</span>
                </button>
                {% endif %}
                <form method="post" action="{% url 'complaints:toggle_escalated_ovr' pk=complaint.pk %}" class="contents">
                    {% csrf_token %}
                    <button type="submit" name="is_escalated_ovr" value="{% if not complaint.is_escalated_ovr %}on{% endif %}"
                        onclick="return confirm('{% if complaint.is_escalated_ovr %}{% trans "Deactivate OVR escalation for this complaint?" %}{% else %}{% trans "Are you sure you want to escalate this complaint as OVR?" %}{% endif %}')"
                        class="p-3 border rounded-xl hover:bg-light flex flex-col items-center gap-2 group transition
                        {% if complaint.is_escalated_ovr %}border-orange-300 bg-orange-100 ring-2 ring-orange-200{% endif %}">
                        <i data-lucide="{% if complaint.is_escalated_ovr %}shield-check{% else %}shield-alert{% endif %}" class="w-5 h-5 {% if complaint.is_escalated_ovr %}text-orange-600{% else %}text-slate group-hover:text-orange-500{% endif %}"></i>
                        <span class="text-[10px] font-bold uppercase {% if complaint.is_escalated_ovr %}text-orange-700{% endif %}">
                            {% if complaint.is_escalated_ovr %}{% trans "OVR Active" %}{% else %}{% trans "OVR Escalate" %}{% endif %}
                        </span>
                    </button>
                </form>
                {% if complaint.sent_to_department and not workflow_steps.department_responded %}
                <button onclick="showReminderModal()" class="p-3 border rounded-xl hover:bg-light flex flex-col items-center gap-2 group transition">
                    <i data-lucide="bell" class="w-5 h-5 text-slate group-hover:text-amber-500"></i>
                    <span class="text-[10px] font-bold uppercase">{% trans "Remind" %}</span>
                </button>
                {% endif %}
                {% endif %}
                {% else %}
                <!-- Not yet activated: only Activate / Assign / Close are available -->
                <div class="col-span-2 bg-yellow-50 border border-yellow-200 rounded-xl p-3 text-center">
                    <i data-lucide="lock" class="w-4 h-4 text-yellow-600 mx-auto mb-1"></i>
                    <p class="text-xs text-yellow-700">{% trans "Activate this complaint to perform actions" %}</p>
                </div>
                {% endif %}
                <!-- Close Button - available before and after activation -->
                {% if complaint.assigned_to == current_user or can_manage_actions %}
                <button onclick="showCloseModal()" class="p-3 border rounded-xl hover:bg-light flex flex-col items-center gap-2 group transition">
                    <i data-lucide="circle-check" class="w-5 h-5 text-slate-600 group-hover:text-emerald-600"></i>
                    <span class="text-[10px] font-bold uppercase text-slate-600">{% trans "Close" %}</span>
                </button>
                {% endif %}
                {% elif complaint.status == 'resolved' or complaint.status == 'closed' %}
                {% if can_edit %}
                <form method="post" action="{% url 'complaints:complaint_reopen' pk=complaint.pk %}" class="col-span-2 contents">
                    {% csrf_token %}
                    <input type="hidden" name="note" value="Complaint reopened">
                    <button type="submit"
                        class="p-3 border-amber-200 bg-amber-50 rounded-xl hover:bg-amber-100 flex flex-col items-center gap-2 group transition col-span-2">
                        <i data-lucide="rotate-ccw" class="w-5 h-5 text-amber-600"></i>
                        <span class="text-[10px] font-bold text-amber-700 uppercase">{% trans "Reopen" %}</span>
                    </button>
                </form>
                {% if current_user.is_px_admin or current_user.is_hospital_admin or complaint.assigned_to == current_user %}
                <button onclick="showAssignModal()" class="col-span-2 p-2 border border-blue-200 bg-blue-50 rounded-xl hover:bg-blue-100 flex items-center justify-center gap-2 group transition">
                    <i data-lucide="user-plus" class="w-4 h-4 text-blue"></i>
                    <span class="text-[10px] font-bold text-blue uppercase">{% trans "Reassign" %}</span>
                </button>
                {% endif %}
                {% endif %}
                {% else %}
                <div class="col-span-2 text-center py-4 text-slate text-sm">
                    {% trans "No actions available for this status" %}
                </div>
                {% endif %}
                {% if current_user.is_px_admin or current_user.is_hospital_admin %}
                <div class="col-span-2 border-t border-gray-100 pt-3 mt-2">
                    <form method="post" action="{% url 'complaints:complaint_soft_delete' pk=complaint.pk %}" id="delete-form">
                        {% csrf_token %}
                        <button type="button" onclick="if(confirm('{% trans "Are you sure you want to delete this complaint? It can be restored from the trash." %}'))document.getElementById('delete-form').submit()"
                            class="w-full p-2 border border-red-200 bg-red-50 rounded-xl hover:bg-red-100 flex items-center justify-center gap-2 transition">
                            <i data-lucide="trash-2" class="w-4 h-4 text-red-500"></i>
                            <span class="text-xs font-bold text-red-600 uppercase">{% trans "Delete" %}</span>
                        </button>
                    </form>
                </div>
                {% endif %}
            </div>
        </section>

    </div>
</main>

<!-- Resolve Modal -->
<div id="resolveModal" style="display:none" class="fixed inset-0 bg-black/50 z-50 flex items-center justify-center">
    <div class="bg-white rounded-2xl p-6 w-full max-w-lg mx-4 shadow-2xl">
        <div class="flex items-center gap-3 mb-4">
            <div class="w-10 h-10 bg-green-100 rounded-full flex items-center justify-center">
                <i data-lucide="check-circle" class="w-5 h-5 text-green-600"></i>
            </div>
            <h3 class="text-xl font-bold text-navy">{% trans "Resolve Complaint" %}</h3>
        </div>
        <p class="text-slate mb-4 text-sm">{% trans "Please provide resolution details before marking this complaint as resolved." %}</p>
        <form method="post" action="{% url 'complaints:complaint_change_status' pk=complaint.pk %}">
            {% csrf_token %}
            <input type="hidden" name="status" value="resolved">
            <div class="mb-4">
                <label class="block text-sm font-semibold text-slate mb-2">{% trans "Resolution Notes" %} <span class="text-red-500">*</span></label>
                <textarea name="resolution" rows="4" class="w-full border border-slate-200 rounded-xl p-4 text-sm focus:ring-2 focus:ring-navy/20 outline-none" placeholder="{% trans 'Enter resolution details...' %}" required></textarea>
            </div>
            <div class="grid grid-cols-2 gap-3 mb-4">
                <div>
                    <label class="block text-sm font-semibold text-slate mb-2">{% trans "Resolution Category" %}</label>
                    <select name="resolution_category" class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none bg-white">
                        <option value="">{% trans "— Select —" %}</option>
                        <option value="full_action_taken">{% trans "Full action taken" %}</option>
                        <option value="partial_action_taken">{% trans "Partial action taken" %}</option>
                        <option value="no_action_needed">{% trans "No action needed" %}</option>
                        <option value="cannot_resolve">{% trans "Cannot resolve" %}</option>
                        <option value="patient_withdrawn">{% trans "Patient withdrawn" %}</option>
                    </select>
                </div>
                <div>
                    <label class="block text-sm font-semibold text-slate mb-2">{% trans "Resolution Outcome" %}</label>
                    <select name="resolution_outcome" class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none bg-white">
                        <option value="">{% trans "— Select —" %}</option>
                        <option value="patient">{% trans "In favour of patient" %}</option>
                        <option value="hospital">{% trans "In favour of hospital" %}</option>
                        <option value="other">{% trans "Other" %}</option>
                    </select>
                </div>
            </div>
            <div class="flex gap-3">
                <button type="button" onclick="closeModal('resolveModal')" class="flex-1 px-4 py-2 border border-slate-200 text-slate rounded-xl font-semibold hover:bg-slate-50 transition">
                    {% trans "Cancel" %}
                </button>
                <button type="submit" class="flex-1 px-4 py-2 bg-green-500 text-white rounded-xl font-semibold hover:bg-green-600 transition flex items-center justify-center gap-2">
                    <i data-lucide="check-circle" class="w-4 h-4"></i> {% trans "Mark Resolved" %}
                </button>
            </div>
        </form>
    </div>
</div>

<!-- Assign Modal -->
<div id="assignModal" style="display:none" class="fixed inset-0 bg-black/50 z-50 flex items-center justify-center">
    <div class="bg-white rounded-2xl p-6 w-full max-w-lg mx-4 shadow-2xl">
        <div class="flex items-center gap-3 mb-4">
            <div class="w-10 h-10 bg-blue-100 rounded-full flex items-center justify-center">
                <i data-lucide="user-plus" class="w-5 h-5 text-blue"></i>
            </div>
            <h3 class="text-xl font-bold text-navy">
                {% if complaint.assigned_to %}{% trans "Reassign Complaint" %}{% else %}{% trans "Assign Complaint" %}{% endif %}
            </h3>
        </div>
        <p class="text-slate mb-4 text-sm">{% trans "Select a user to assign this complaint to." %}</p>
        <form method="post" action="{% url 'complaints:complaint_assign' pk=complaint.pk %}">
            {% csrf_token %}
            <div class="mb-4">
                <label class="block text-sm font-semibold text-slate mb-2">{% trans "Assign To" %} <span class="text-red-500">*</span></label>
                <select name="user_id" class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none" required>
                    <option value="">{% trans "Select User" %}</option>
                    {% for user in assignable_users %}
                    <option value="{{ user.id }}">{{ user.get_full_name }} {% if user.department %}({{ user.department.name }}){% endif %}</option>
                    {% endfor %}
                </select>
            </div>
            <div class="flex gap-3">
                <button type="button" onclick="closeModal('assignModal')" class="flex-1 px-4 py-2 border border-slate-200 text-slate rounded-xl font-semibold hover:bg-slate-50 transition">
                    {% trans "Cancel" %}
                </button>
                <button type="submit" class="flex-1 px-4 py-2 bg-navy text-white rounded-xl font-semibold hover:bg-blue transition flex items-center justify-center gap-2">
                    <i data-lucide="user-plus" class="w-4 h-4"></i> {% trans "Assign" %}
                </button>
            </div>
        </form>
    </div>
</div>

<!-- Follow Up Modal -->
<div id="followUpModal" style="display:none" class="fixed inset-0 bg-black/50 z-50 flex items-center justify-center">
    <div class="bg-white rounded-2xl p-6 w-full max-w-lg mx-4 shadow-2xl">
        <div class="flex items-center gap-3 mb-4">
            <div class="w-10 h-10 bg-orange-100 rounded-full flex items-center justify-center">
                <i data-lucide="clock" class="w-5 h-5 text-orange-500"></i>
            </div>
            <h3 class="text-xl font-bold text-navy">{% trans "Add Follow Up Note" %}</h3>
        </div>
        <p class="text-slate mb-4 text-sm">{% trans "Add a note or update about this complaint." %}</p>
        <form method="post" action="{% url 'complaints:complaint_add_note' pk=complaint.pk %}">
            {% csrf_token %}
            <div class="mb-4">
                <label class="block text-sm font-semibold text-slate mb-2">{% trans "Note" %} <span class="text-red-500">*</span></label>
                <textarea name="note" rows="4" class="w-full border border-slate-200 rounded-xl p-4 text-sm focus:ring-2 focus:ring-navy/20 outline-none" placeholder="{% trans 'Enter your note...' %}" required></textarea>
            </div>
            <div class="flex gap-3">
                <button type="button" onclick="closeModal('followUpModal')" class="flex-1 px-4 py-2 border border-slate-200 text-slate rounded-xl font-semibold hover:bg-slate-50 transition">
                    {% trans "Cancel" %}
                </button>
                <button type="submit" class="flex-1 px-4 py-2 bg-orange-500 text-white rounded-xl font-semibold hover:bg-orange-600 transition flex items-center justify-center gap-2">
                    <i data-lucide="plus" class="w-4 h-4"></i> {% trans "Add Note" %}
                </button>
            </div>
        </form>
    </div>
</div>

<!-- Escalate Modal -->
<div id="escalateModal" style="display:none" class="fixed inset-0 bg-black/50 z-50 flex items-center justify-center">
    <div class="bg-white rounded-2xl p-6 w-full max-w-2xl mx-4 shadow-2xl max-h-[90vh] overflow-y-auto">
        <div class="flex items-center gap-3 mb-4">
            <div class="w-10 h-10 bg-red-100 rounded-full flex items-center justify-center">
                <i data-lucide="alert-triangle" class="w-5 h-5 text-red-500"></i>
            </div>
            <h3 class="text-xl font-bold text-navy">{% trans "Escalate Complaint" %}</h3>
        </div>
        <form method="post" action="{% url 'complaints:complaint_escalate' pk=complaint.pk %}">
            {% csrf_token %}
            <div class="mb-4">
                <label class="block text-sm font-semibold text-slate mb-2">{% trans "Escalate To" %} <span class="text-red-500">*</span></label>
                <select name="escalate_to" onchange="document.getElementById('escalateSubmitBtn').disabled = !this.value" class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none" required>
                    <option value="">{% trans "Select Person" %}</option>
                    {% regroup escalation_targets by group as target_groups %}
                    {% for group in target_groups %}
                    <optgroup label="{{ group.grouper }}">
                        {% for target in group.list %}
                        <option value="{{ target.staff.id }}" {% if target.staff.id|stringformat:"s" == default_escalation_target %}selected{% endif %}>
                            {{ target.staff.get_full_name }} ({{ target.role_label }})
                        </option>
                        {% endfor %}
                    </optgroup>
                    {% endfor %}
                </select>
            </div>
            <div class="border-t border-slate-100 pt-4 mb-4">
                <p class="text-xs font-bold text-slate uppercase mb-3">{% trans "Email Preview" %} <span class="text-slate-400 font-normal normal-case">({% trans "editable" %})</span></p>
                <div class="mb-3">
                    <label class="block text-xs font-semibold text-slate mb-1">{% trans "Subject" %}</label>
                    <input type="text" name="email_subject" value="{{ escalation_email_subject }}"
                        class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none">
                </div>
                <div>
                    <label class="block text-xs font-semibold text-slate mb-1">{% trans "Body" %}</label>
                    <textarea name="email_body" rows="12"
                        class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none font-mono whitespace-pre">{{ escalation_email_body }}</textarea>
                </div>
            </div>
            <div class="flex gap-3">
                <button type="button" onclick="closeModal('escalateModal')" class="flex-1 px-4 py-2 border border-slate-200 text-slate rounded-xl font-semibold hover:bg-slate-50 transition">
                    {% trans "Cancel" %}
                </button>
                <button type="submit" id="escalateSubmitBtn" disabled class="flex-1 px-4 py-2 bg-red-500 text-white rounded-xl font-semibold hover:bg-red-600 transition flex items-center justify-center gap-2 disabled:opacity-50 disabled:cursor-not-allowed">
                    <i data-lucide="send" class="w-4 h-4"></i> {% trans "Send Escalation Email" %}
                </button>
            </div>
        </form>
    </div>
</div>

<!-- Close Modal -->
<div id="closeModal" style="display:none" class="fixed inset-0 bg-black/50 z-50 flex items-center justify-center">
    <div class="bg-white rounded-2xl p-6 w-full max-w-lg mx-4 shadow-2xl">
        <div class="flex items-center gap-3 mb-4">
            <div class="w-10 h-10 bg-emerald-100 rounded-full flex items-center justify-center">
                <i data-lucide="circle-check" class="w-5 h-5 text-emerald-600"></i>
            </div>
            <h3 class="text-xl font-bold text-navy">{% trans "Close Complaint" %}</h3>
        </div>
        <p class="text-slate mb-4 text-sm">{% trans "Close this complaint. This will trigger a satisfaction survey." %}</p>
        <form method="post" action="{% url 'complaints:complaint_change_status' pk=complaint.pk %}">
            {% csrf_token %}
            <input type="hidden" name="status" value="closed">
            <div class="mb-4">
                <label class="block text-sm font-semibold text-slate mb-2">{% trans "Closing Note (Optional)" %}</label>
                <textarea name="note" rows="3" class="w-full border border-slate-200 rounded-xl p-4 text-sm focus:ring-2 focus:ring-navy/20 outline-none" placeholder="{% trans 'Enter closing note...' %}"></textarea>
            </div>
            <div class="flex gap-3">
                <button type="button" onclick="closeModal('closeModal')" class="flex-1 px-4 py-2 border border-slate-200 text-slate rounded-xl font-semibold hover:bg-slate-50 transition">
                    {% trans "Cancel" %}
                </button>
                <button type="submit" class="flex-1 px-4 py-2 bg-emerald-600 text-white rounded-xl font-semibold hover:bg-emerald-700 transition flex items-center justify-center gap-2">
                    <i data-lucide="circle-check" class="w-4 h-4"></i> {% trans "Close Complaint" %}
                </button>
            </div>
        </form>
    </div>
</div>

<!-- Location Edit Modal -->
<div id="locationModal" style="display:none" class="fixed inset-0 bg-black/50 z-50 flex items-center justify-center">
    <div class="bg-white rounded-2xl p-6 w-full max-w-2xl mx-4 shadow-2xl max-h-[90vh] overflow-y-auto">
        <div class="flex items-center gap-3 mb-4">
            <div class="w-10 h-10 bg-blue-100 rounded-full flex items-center justify-center">
                <i data-lucide="map-pin" class="w-5 h-5 text-navy"></i>
            </div>
            <h3 class="text-xl font-bold text-navy">{% trans "Edit Location Details" %}</h3>
        </div>
        <p class="text-slate mb-4 text-sm">{% trans "Update where the incident occurred. Leave optional fields blank to clear them." %}</p>
        <form method="post" action="{% url 'complaints:complaint_update_location' pk=complaint.pk %}" id="locationEditForm">
            {% csrf_token %}
            <input type="hidden" name="hospital" value="{{ complaint.hospital.id }}" id="locationHospitalInput">

            <div class="grid grid-cols-1 md:grid-cols-2 gap-4 mb-4">
                <div>
                    <label class="block text-sm font-semibold text-slate mb-2">{% trans "Location Type" %} <span class="text-red-500">*</span></label>
                    <select name="location_type" id="locationTypeSelect" class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none">
                        <option value="">{% trans "Select Location Type" %}</option>
                        <option value="OP" {% if complaint.location_type == 'OP' %}selected{% endif %}>{% trans "Outpatient" %}</option>
                        <option value="IP" {% if complaint.location_type == 'IP' %}selected{% endif %}>{% trans "Inpatient" %}</option>
                        <option value="ER" {% if complaint.location_type == 'ER' %}selected{% endif %}>{% trans "Emergency" %}</option>
                        <option value="GENERAL" {% if complaint.location_type == 'GENERAL' %}selected{% endif %}>{% trans "General" %}</option>
                    </select>
                </div>

                <div>
                    <label class="block text-sm font-semibold text-slate mb-2">{% trans "Area" %}</label>
                    <select name="area" id="areaSelect" class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none" data-current="{{ complaint.area.id|default:'' }}">
                        {% if complaint.area %}
                        <option value="{{ complaint.area.id }}" selected>{% if LANG == 'ar' and complaint.area.name_ar %}{{ complaint.area.name_ar }}{% else %}{{ complaint.area.name_en }}{% endif %}</option>
                        {% else %}
                        <option value="">{% trans "Select Area" %}</option>
                        {% endif %}
                    </select>
                </div>

                <div>
                    <label class="block text-sm font-semibold text-slate mb-2">{% trans "Department Category" %}</label>
                    <select id="deptCategorySelect" class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none">
                        <option value="">{% trans "Select Category" %}</option>
                        <option value="medical" {% if complaint.department.category == 'medical' %}selected{% endif %}>{% trans "Medical" %}</option>
                        <option value="non_medical" {% if complaint.department.category == 'non_medical' %}selected{% endif %}>{% trans "Non-Medical" %}</option>
                        <option value="nursing" {% if complaint.department.category == 'nursing' %}selected{% endif %}>{% trans "Nursing" %}</option>
                        <option value="administrative" {% if complaint.department.category == 'administrative' %}selected{% endif %}>{% trans "Administrative" %}</option>
                        <option value="support_services" {% if complaint.department.category == 'support_services' %}selected{% endif %}>{% trans "Support Services" %}</option>
                    </select>
                </div>

                <div>
                    <label class="block text-sm font-semibold text-slate mb-2">{% trans "Department" %}</label>
                    <select name="department" id="departmentSelect" class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none" data-current="{{ complaint.department.id|default:'' }}">
                        {% if complaint.department %}
                        <option value="{{ complaint.department.id }}" selected>{{ complaint.department.get_localized_name }}</option>
                        {% else %}
                        <option value="">{% trans "Select Department" %}</option>
                        {% endif %}
                    </select>
                </div>

                <div class="md:col-span-2">
                    <label class="block text-sm font-semibold text-slate mb-2">{% trans "Section" %}</label>
                    <select name="section" id="sectionSelect" class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none" data-current="{{ complaint.section.id|default:'' }}">
                        {% if complaint.section %}
                        <option value="{{ complaint.section.id }}" selected>{{ complaint.section.get_localized_name }}</option>
                        {% else %}
                        <option value="">{% trans "Select Section" %}</option>
                        {% endif %}
                    </select>
                </div>

                <div>
                    <label class="block text-sm font-semibold text-slate mb-2">{% trans "Zone" %}</label>
                    <input type="text" name="zone" id="zoneInput" value="{{ complaint.zone|default:'' }}"
                           class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none"
                           placeholder="{% trans 'e.g. CENTER1-2, Gate 3' %}">
                </div>

                <div>
                    <label class="block text-sm font-semibold text-slate mb-2">
                        {% trans "Floor" %}
                        <span class="text-[10px] font-normal text-slate/60 ml-1">{% trans "(auto-filled from department if empty)" %}</span>
                    </label>
                    <input type="text" name="floor" id="floorInput" value="{{ complaint.floor|default:'' }}"
                           class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none"
                           placeholder="{% trans 'e.g. GF, 1st Floor, Basement' %}"
                           data-default-from-dept="{% if complaint.department.floor %}{{ complaint.department.floor }}{% endif %}">
                </div>
            </div>

            <div class="flex gap-3">
                <button type="button" onclick="closeModal('locationModal')" class="flex-1 px-4 py-2 border border-slate-200 text-slate rounded-xl font-semibold hover:bg-slate-50 transition">
                    {% trans "Cancel" %}
                </button>
                <button type="submit" class="flex-1 px-4 py-2 bg-navy text-white rounded-xl font-semibold hover:bg-blue transition flex items-center justify-center gap-2">
                    <i data-lucide="save" class="w-4 h-4"></i> {% trans "Save Changes" %}
                </button>
            </div>
        </form>
    </div>
</div>

<!-- Send to Department modal (department + staff selects) -->
<div id="sendToDeptModal" style="display:none" class="fixed inset-0 bg-black/50 z-50 flex items-center justify-center p-4">
    <div class="bg-white rounded-2xl shadow-2xl w-full max-w-md mx-4">
        <div class="flex items-center justify-between p-5 border-b border-slate-100">
            <h3 class="text-lg font-bold text-navy flex items-center gap-2"><i data-lucide="send" class="w-5 h-5"></i> {% trans "Send to Department" %}</h3>
            <button type="button" onclick="closeModal('sendToDeptModal')" class="p-1.5 rounded-lg hover:bg-slate-100 text-slate-400"><i data-lucide="x" class="w-5 h-5"></i></button>
        </div>
        <form id="sendToDeptForm" onsubmit="handleSendToDeptSubmit(event)">
            {% csrf_token %}
            <div class="p-5 space-y-4">
                <div id="sendDeptError" class="hidden text-sm text-red-600 bg-red-50 border border-red-200 p-3 rounded-lg"></div>
                <div>
                    <label class="block text-sm font-semibold text-slate-700 mb-1.5">{% trans "Department" %} <span class="text-red-500">*</span></label>
                    <select id="sendDeptDeptSelect" name="department_id" onchange="loadSendDeptStaff(this.value)"
                        class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none" required>
                        <option value="">{% trans "Select Department" %}</option>
                        {% for dept in available_departments %}
                        <option value="{{ dept.id }}">{{ dept.get_localized_name }}</option>
                        {% endfor %}
                    </select>
                </div>
                <div>
                    <label class="block text-sm font-semibold text-slate-700 mb-1.5">{% trans "Staff" %} <span class="text-slate-400 font-normal">({% trans "optional" %})</span></label>
                    <select id="sendDeptStaffSelect" name="staff_id"
                        class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none">
                        <option value="">{% trans "Select department first" %}</option>
                    </select>
                    <p class="text-xs text-slate-400 mt-1">{% trans "Records the staff as involved. The department champion and manager are notified." %}</p>
                </div>
                <div>
                    <label class="block text-sm font-semibold text-slate-700 mb-1.5">{% trans "Note" %} <span class="text-slate-400 font-normal">({% trans "optional" %})</span></label>
                    <textarea name="note" rows="2" class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none" placeholder="{% trans 'Add context or instructions...' %}"></textarea>
                </div>
            </div>
            <div class="p-5 border-t border-slate-100 flex gap-3">
                <button type="button" onclick="closeModal('sendToDeptModal')" class="flex-1 px-4 py-2.5 border border-slate-200 text-slate-600 rounded-xl font-semibold hover:bg-slate-50 transition">{% trans "Cancel" %}</button>
                <button type="submit" id="sendDeptSubmitBtn" class="flex-1 px-4 py-2.5 bg-navy text-white rounded-xl font-bold hover:bg-blue transition flex items-center justify-center gap-2">
                    <i data-lucide="send" class="w-4 h-4"></i> {% trans "Send" %}
                </button>
            </div>
        </form>
    </div>
</div>

<!-- Department Reminder Modal -->
<div id="reminderModal" style="display:none" class="fixed inset-0 bg-black/50 z-50 flex items-center justify-center p-4">
    <div class="bg-white rounded-2xl shadow-2xl w-full max-w-md mx-4">
        <div class="flex items-center justify-between p-5 border-b border-slate-100">
            <h3 class="text-lg font-bold text-navy flex items-center gap-2"><i data-lucide="bell" class="w-5 h-5"></i> {% trans "Send Reminder" %}</h3>
            <button type="button" onclick="closeModal('reminderModal')" class="p-1.5 rounded-lg hover:bg-slate-100 text-slate-400"><i data-lucide="x" class="w-5 h-5"></i></button>
        </div>
        <form method="post" action="{% url 'complaints:complaint_send_dept_reminder' pk=complaint.pk %}" class="p-5 space-y-4">
            {% csrf_token %}
            <div>
                <label class="block text-sm font-semibold text-slate-700 mb-1.5">{% trans "Reminder" %}</label>
                <select name="reminder_type"
                    class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none">
                    <option value="first">{% trans "1st Reminder" %}</option>
                    <option value="second">{% trans "2nd Reminder" %}</option>
                </select>
            </div>
            <div>
                <label class="block text-sm font-semibold text-slate-700 mb-1.5">{% trans "Select Department" %} <span class="text-red-500">*</span></label>
                <select name="involved_department_id" required
                    class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none">
                    <option value="">{% trans "Select Department" %}</option>
                    {% for inv in complaint.involved_departments.all %}
                        {% if inv.sent and not inv.response_submitted %}
                        <option value="{{ inv.pk }}">{{ inv.department.get_localized_name }}</option>
                        {% endif %}
                    {% endfor %}
                </select>
            </div>
            <div>
                <label class="block text-sm font-semibold text-slate-700 mb-1.5">{% trans "Note (optional)" %}</label>
                <textarea name="note" rows="2"
                    class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none"
                    placeholder="{% trans 'Add context or instructions...' %}"></textarea>
            </div>
            <div class="flex gap-3">
                <button type="button" onclick="closeModal('reminderModal')" class="flex-1 px-4 py-2.5 border border-slate-200 text-slate rounded-xl font-semibold hover:bg-slate-50 transition">{% trans "Cancel" %}</button>
                <button type="submit" class="flex-1 px-4 py-2.5 bg-amber-500 text-white rounded-xl font-bold hover:bg-amber-600 transition flex items-center justify-center gap-2">
                    <i data-lucide="bell" class="w-4 h-4"></i> {% trans "Send Reminder" %}
                </button>
            </div>
        </form>
    </div>
</div>

<!-- Taxonomy Edit Modal -->
<div id="taxonomyModal" style="display:none" class="fixed inset-0 bg-black/50 z-50 flex items-center justify-center p-4">
    <div class="bg-white rounded-2xl p-6 w-full max-w-lg shadow-2xl">
        <h3 class="text-lg font-bold text-navy mb-4 flex items-center gap-2">
            <i data-lucide="clipboard-check" class="w-5 h-5"></i>
            {% trans "Edit Taxonomy" %}
        </h3>

        <div class="space-y-3">
            <div>
                <label class="block text-xs font-bold text-slate/60 uppercase mb-1">{% trans "Domain (Level 1)" %}</label>
                <select id="taxDomain" class="w-full border-2 border-slate-200 rounded-xl p-2.5 text-sm focus:outline-none focus:border-navy">
                    <option value="">{% trans "Loading..." %}</option>
                </select>
            </div>
            <div>
                <label class="block text-xs font-bold text-slate/60 uppercase mb-1">{% trans "Category (Level 2)" %}</label>
                <select id="taxCategory" class="w-full border-2 border-slate-200 rounded-xl p-2.5 text-sm focus:outline-none focus:border-navy" disabled>
                    <option value="">{% trans "Select domain first" %}</option>
                </select>
            </div>
            <div>
                <label class="block text-xs font-bold text-slate/60 uppercase mb-1">{% trans "Subcategory (Level 3)" %}</label>
                <select id="taxSubcategory" class="w-full border-2 border-slate-200 rounded-xl p-2.5 text-sm focus:outline-none focus:border-navy" disabled>
                    <option value="">{% trans "Select category first" %}</option>
                </select>
            </div>
            <div>
                <label class="block text-xs font-bold text-slate/60 uppercase mb-1">{% trans "Classification (Level 4)" %}</label>
                <select id="taxClassification" class="w-full border-2 border-slate-200 rounded-xl p-2.5 text-sm focus:outline-none focus:border-navy" disabled>
                    <option value="">{% trans "Select subcategory first" %}</option>
                </select>
            </div>
        </div>

        <div id="taxonomyError" class="hidden mt-3 text-sm text-red-600 font-semibold"></div>

        <div class="flex gap-2 mt-5">
            <button type="button" onclick="closeTaxonomyModal()" class="flex-1 px-4 py-2 border-2 border-slate-200 text-slate-700 rounded-xl font-bold text-sm hover:bg-slate-50 transition">
                {% trans "Cancel" %}
            </button>
            <button type="button" onclick="saveTaxonomy()" class="flex-1 px-4 py-2 bg-navy text-white rounded-xl font-bold text-sm hover:bg-blue transition">
                {% trans "Save Changes" %}
            </button>
        </div>
    </div>
</div>

<!-- Tab Switching JavaScript -->
<script>
function showActivationRequired() {
    alert('{% trans "Please activate this complaint first to access this tab." %}');
}

function switchTab(tabName, scrollToId) {
    // Hide all panels
    document.querySelectorAll('.tab-panel').forEach(panel => {
        panel.classList.add('hidden');
    });

    // Show selected panel
    document.getElementById('panel-' + tabName).classList.remove('hidden');

    // Update tab styles
    document.querySelectorAll('main nav button').forEach(tab => {
        tab.classList.remove('tab-active');
        tab.classList.add('tab-inactive');
    });

    document.getElementById('tab-' + tabName).classList.remove('tab-inactive');
    document.getElementById('tab-' + tabName).classList.add('tab-active');

    // Reinitialize icons for newly visible content
    if (window.lucide) {
        lucide.createIcons();
    }

    // Optional: scroll to a specific element inside the newly shown panel
    if (scrollToId) {
        setTimeout(function() {
            var el = document.getElementById(scrollToId);
            if (el) el.scrollIntoView({ behavior: 'smooth', block: 'start' });
        }, 50);
    }
}

// Modal functions
function showResolveModal() {
    document.getElementById('resolveModal').style.display = 'flex';
}

function showAssignModal() {
    document.getElementById('assignModal').style.display = 'flex';
}

function showFollowUpModal() {
    document.getElementById('followUpModal').style.display = 'flex';
}

function showEscalateModal() {
    document.getElementById('escalateModal').style.display = 'flex';
}

function showCloseModal() {
    document.getElementById('closeModal').style.display = 'flex';
}

function showLocationModal() {
    document.getElementById('locationModal').style.display = 'flex';
    populateLocationDropdowns();
}

function closeModal(modalId) {
    var el = document.getElementById(modalId);
    if (el) el.style.display = 'none';
}

// Close modal when clicking outside the dialog
window.onclick = function(event) {
    if (event && event.target) {
        var modals = ['resolveModal', 'assignModal', 'followUpModal', 'escalateModal', 'closeModal', 'locationModal', 'sendToDeptModal', 'reminderModal'];
        if (modals.indexOf(event.target.id) !== -1) {
            event.target.style.display = 'none';
        }
    }
};

// ─── Taxonomy Edit Modal (cascading dropdowns) ───
var taxonomyData = null;
var TAX_LANG = document.documentElement.lang || 'en';

function openTaxonomyModal() {
    var m = document.getElementById('taxonomyModal');
    if (!m) return;
    m.style.display = 'flex';
    if (!taxonomyData) loadTaxonomyOptions();
    if (window.lucide) lucide.createIcons();
}

function closeTaxonomyModal() {
    var m = document.getElementById('taxonomyModal');
    if (m) m.style.display = 'none';
    var err = document.getElementById('taxonomyError');
    if (err) { err.classList.add('hidden'); err.textContent = ''; }
}

function loadTaxonomyOptions() {
    fetch('{% url "complaints:complaint-api-taxonomy-options" pk=complaint.pk %}', {credentials: 'same-origin'})
        .then(function(r) { return r.json(); })
        .then(function(data) {
            taxonomyData = data.hierarchy || data.domains || data;
            populateTaxDomain();
        })
        .catch(function(err) {
            var errEl = document.getElementById('taxonomyError');
            if (errEl) { errEl.textContent = 'Failed to load taxonomy: ' + err.message; errEl.classList.remove('hidden'); }
        });
}

function populateTaxDomain() {
    var sel = document.getElementById('taxDomain');
    sel.innerHTML = '<option value="">{% trans "Select domain" %}</option>';
    if (!Array.isArray(taxonomyData)) return;
    taxonomyData.forEach(function(d) {
        var opt = document.createElement('option');
        opt.value = d.id;
        opt.textContent = (TAX_LANG === 'ar' && d.name_ar) ? d.name_ar : (d.name_en || d.name || d.code);
        if (d.is_selected) opt.selected = true;
        sel.appendChild(opt);
    });
    cascadeTaxCategory();
}

function cascadeTaxCategory() {
    var domainId = document.getElementById('taxDomain').value;
    var sel = document.getElementById('taxCategory');
    sel.innerHTML = '<option value="">{% trans "Select category" %}</option>';
    sel.disabled = !domainId;
    if (!domainId) return;

    var domain = (taxonomyData || []).find(function(d) { return d.id === domainId; });
    var categories = (domain && domain.categories) || [];
    categories.forEach(function(c) {
        var opt = document.createElement('option');
        opt.value = c.id;
        opt.textContent = (TAX_LANG === 'ar' && c.name_ar) ? c.name_ar : (c.name_en || c.name || c.code);
        if (c.is_selected) opt.selected = true;
        sel.appendChild(opt);
    });
    cascadeTaxSubcategory();
}

function cascadeTaxSubcategory() {
    var domainId = document.getElementById('taxDomain').value;
    var categoryId = document.getElementById('taxCategory').value;
    var sel = document.getElementById('taxSubcategory');
    sel.innerHTML = '<option value="">{% trans "Select subcategory" %}</option>';
    sel.disabled = !categoryId;
    if (!categoryId) return;

    var domain = (taxonomyData || []).find(function(d) { return d.id === domainId; });
    var category = ((domain && domain.categories) || []).find(function(c) { return c.id === categoryId; });
    var subcategories = (category && category.subcategories) || [];
    subcategories.forEach(function(s) {
        var opt = document.createElement('option');
        opt.value = s.id;
        opt.textContent = (TAX_LANG === 'ar' && s.name_ar) ? s.name_ar : (s.name_en || s.name || s.code);
        if (s.is_selected) opt.selected = true;
        sel.appendChild(opt);
    });
    cascadeTaxClassification();
}

function cascadeTaxClassification() {
    var domainId = document.getElementById('taxDomain').value;
    var categoryId = document.getElementById('taxCategory').value;
    var subcategoryId = document.getElementById('taxSubcategory').value;
    var sel = document.getElementById('taxClassification');
    sel.innerHTML = '<option value="">{% trans "Select classification" %}</option>';
    sel.disabled = !subcategoryId;
    if (!subcategoryId) return;

    var domain = (taxonomyData || []).find(function(d) { return d.id === domainId; });
    var category = ((domain && domain.categories) || []).find(function(c) { return c.id === categoryId; });
    var subcategory = ((category && category.subcategories) || []).find(function(s) { return s.id === subcategoryId; });
    var classifications = (subcategory && subcategory.classifications) || [];
    classifications.forEach(function(c) {
        var opt = document.createElement('option');
        opt.value = c.id;
        opt.textContent = (TAX_LANG === 'ar' && c.name_ar) ? c.name_ar : (c.name_en || c.name || c.code);
        if (c.is_selected) opt.selected = true;
        sel.appendChild(opt);
    });
}

// Wire up cascading change handlers
// Wire up cascading change handlers (directly — script is at bottom of <body>)
var taxD = document.getElementById('taxDomain');
if (taxD) taxD.addEventListener('change', cascadeTaxCategory);
var taxC = document.getElementById('taxCategory');
if (taxC) taxC.addEventListener('change', cascadeTaxSubcategory);
var taxS = document.getElementById('taxSubcategory');
if (taxS) taxS.addEventListener('change', cascadeTaxClassification);

function saveTaxonomy() {
    var errEl = document.getElementById('taxonomyError');
    if (errEl) { errEl.classList.add('hidden'); errEl.textContent = ''; }

    var domainId = document.getElementById('taxDomain').value;
    var categoryId = document.getElementById('taxCategory').value;
    var subcategoryId = document.getElementById('taxSubcategory').value;
    var classificationId = document.getElementById('taxClassification').value;

    if (!domainId) {
        if (errEl) { errEl.textContent = '{% trans "Please select at least a domain." %}'; errEl.classList.remove('hidden'); }
        return;
    }

    var csrfToken = document.querySelector('[name=csrfmiddlewaretoken]');
    if (!csrfToken) {
        var csrfInput = document.querySelector('#taxonomyModal input[name=csrfmiddlewaretoken]');
        if (csrfInput) csrfToken = csrfInput.value;
        else csrfToken = '';
    } else {
        csrfToken = csrfToken.value;
    }

    var body = new URLSearchParams();
    body.append('domain_id', domainId);
    if (categoryId) body.append('category_id', categoryId);
    if (subcategoryId) body.append('subcategory_id', subcategoryId);
    if (classificationId) body.append('classification_id', classificationId);

    fetch('{% url "complaints:complaint-api-update-taxonomy" pk=complaint.pk %}', {
        method: 'POST',
        credentials: 'same-origin',
        headers: {
            'Content-Type': 'application/x-www-form-urlencoded',
            'X-CSRFToken': csrfToken,
        },
        body: body.toString(),
    })
    .then(function(r) { return r.json(); })
    .then(function(data) {
        if (data.error) throw new Error(data.error);
        location.reload();
    })
    .catch(function(err) {
        if (errEl) { errEl.textContent = err.message; errEl.classList.remove('hidden'); }
    });
}

// ─── Send to Department modal (department + staff selects) ───
function showReminderModal() {
    var m = document.getElementById('reminderModal');
    if (m) m.style.display = 'flex';
}

function openSendToDeptModal() {
    var m = document.getElementById('sendToDeptModal');
    if (!m) return;
    var f = document.getElementById('sendToDeptForm');
    if (f) f.reset();
    var staffSel = document.getElementById('sendDeptStaffSelect');
    if (staffSel) staffSel.innerHTML = '<option value="">{% trans "Select department first" %}</option>';
    var err = document.getElementById('sendDeptError');
    if (err) { err.classList.add('hidden'); err.textContent = ''; }
    m.style.display = 'flex';
    if (window.lucide) lucide.createIcons();
}

function loadSendDeptStaff(deptId) {
    var staffSel = document.getElementById('sendDeptStaffSelect');
    if (!staffSel) return;
    if (!deptId) {
        staffSel.innerHTML = '<option value="">{% trans "Select department first" %}</option>';
        return;
    }
    staffSel.innerHTML = '<option value="">{% trans "Loading..." %}</option>';
    fetch('/organizations/dropdowns/department-staff/' + encodeURIComponent(deptId) + '/')
        .then(function (r) { return r.json(); })
        .then(function (items) {
            var html = '<option value="">{% trans "Select staff (optional)" %}</option>';
            (items || []).forEach(function (it) {
                var id = it.staff_id || (it.staff && it.staff.id);
                var name = it.name || (it.staff && it.staff.name) || id;
                if (id) html += '<option value="' + id + '">' + name + '</option>';
            });
            staffSel.innerHTML = html;
        })
        .catch(function () {
            staffSel.innerHTML = '<option value="">{% trans "Select staff (optional)" %}</option>';
        });
}

function handleSendToDeptSubmit(event) {
    event.preventDefault();
    var deptSelect = document.getElementById('sendDeptDeptSelect');
    var deptId = deptSelect.value;
    var staffSel = document.getElementById('sendDeptStaffSelect');
    var err = document.getElementById('sendDeptError');
    var btn = document.getElementById('sendDeptSubmitBtn');

    if (!deptId) {
        if (err) { err.textContent = '{% trans "Please select a department." %}'; err.classList.remove('hidden'); }
        return;
    }
    if (err) err.classList.add('hidden');

    var deptName = deptSelect.selectedOptions[0] ? deptSelect.selectedOptions[0].textContent.trim() : '';
    var confirmMsg = '{% trans "Send this complaint to" %} ' + deptName + '?\n{% trans "The department champion and manager will be notified." %}';
    if (!confirm(confirmMsg)) return;

    var formData = new FormData(event.target);
    formData.set('recipient_type', 'department');
    if (!formData.get('department_id')) formData.set('department_id', deptId);

    btn.disabled = true;
    btn.innerHTML = '<span class="inline-block w-4 h-4 border-2 border-white/30 border-t-white rounded-full animate-spin mr-2"></span>{% trans "Sending..." %}';

    fetch('{% url "complaints:complaint_send_to" pk=complaint.pk %}', {
        method: 'POST',
        body: formData,
        headers: {
            'X-Requested-With': 'XMLHttpRequest',
            'X-CSRFToken': formData.get('csrfmiddlewaretoken') || ''
        }
    })
    .then(function (r) { return r.json(); })
    .then(function (data) {
        if (data.success) {
            window.location.reload();
        } else {
            throw new Error(data.error || '{% trans "Failed to send." %}');
        }
    })
    .catch(function (e) {
        if (err) { err.textContent = e.message; err.classList.remove('hidden'); }
        btn.disabled = false;
        btn.innerHTML = '<i data-lucide="send" class="w-4 h-4"></i> {% trans "Send" %}';
        if (window.lucide) lucide.createIcons();
    });
}

// Location modal dependent dropdowns
function populateLocationDropdowns() {
    var hospitalId = document.getElementById('locationHospitalInput').value;
    var locationType = document.getElementById('locationTypeSelect').value;
    var category = document.getElementById('deptCategorySelect').value;
    loadLocationAreas(hospitalId, locationType);
    loadLocationDepartments(hospitalId, category);
}

function loadLocationAreas(hospitalId, locationType) {
    var sel = document.getElementById('areaSelect');
    if (!sel || !hospitalId) return;
    var current = sel.dataset.current || sel.value;
    var url = '/organizations/dropdowns/areas/?hospital=' + encodeURIComponent(hospitalId);
    if (locationType) url += '&location_type=' + encodeURIComponent(locationType);
    fetch(url)
        .then(function (r) { return r.json(); })
        .then(function (items) {
            sel.innerHTML = '<option value="">{% trans "Select Area" %}</option>';
            (items || []).forEach(function (it) {
                var opt = document.createElement('option');
                opt.value = it.id;
                opt.textContent = ('{{ LANG }}' === 'ar' && it.name_ar) ? it.name_ar : (it.name_en || it.name_ar || it.id);
                if (String(it.id) === String(current)) opt.selected = true;
                sel.appendChild(opt);
            });
            sel.dataset.current = '';
        })
        .catch(function (err) { console.error('Error loading areas:', err); });
}

function loadLocationDepartments(hospitalId, category) {
    var sel = document.getElementById('departmentSelect');
    if (!sel || !hospitalId) return;
    var current = sel.dataset.current || sel.value;
    var url = '/organizations/dropdowns/departments-by-category/?hospital=' + encodeURIComponent(hospitalId);
    if (category) url += '&category=' + encodeURIComponent(category);
    fetch(url)
        .then(function (r) { return r.json(); })
        .then(function (items) {
            sel.innerHTML = '<option value="">{% trans "Select Department" %}</option>';
            (items || []).forEach(function (it) {
                var opt = document.createElement('option');
                opt.value = it.id;
                opt.textContent = ('{{ LANG }}' === 'ar' && it.name_ar) ? it.name_ar : (it.name_en || it.name || it.id);
                if (it.floor) opt.setAttribute('data-floor', it.floor);
                if (String(it.id) === String(current)) opt.selected = true;
                sel.appendChild(opt);
            });
            sel.dataset.current = '';
            if (sel.value) {
                loadLocationSections(sel.value);
                applyDepartmentFloorDefault();
            }
        })
        .catch(function (err) { console.error('Error loading departments:', err); });
}

function loadLocationSections(deptId) {
    var sel = document.getElementById('sectionSelect');
    if (!sel) return;
    if (!deptId) {
        sel.innerHTML = '<option value="">{% trans "Select Section" %}</option>';
        return;
    }
    var current = sel.dataset.current || sel.value;
    fetch('/organizations/dropdowns/sections/' + encodeURIComponent(deptId) + '/')
        .then(function (r) { return r.json(); })
        .then(function (items) {
            sel.innerHTML = '<option value="">{% trans "Select Section" %}</option>';
            (items || []).forEach(function (it) {
                var opt = document.createElement('option');
                opt.value = it.id;
                opt.textContent = ('{{ LANG }}' === 'ar' && it.name_ar) ? it.name_ar : (it.name_en || it.name_ar || it.id);
                if (String(it.id) === String(current)) opt.selected = true;
                sel.appendChild(opt);
            });
            sel.dataset.current = '';
        })
        .catch(function (err) { console.error('Error loading sections:', err); });
}

function applyDepartmentFloorDefault() {
    var deptSel = document.getElementById('departmentSelect');
    var floorInput = document.getElementById('floorInput');
    if (!deptSel || !floorInput) return;
    if (floorInput.value.trim()) return;  // don't overwrite a user-entered value
    var selected = deptSel.options[deptSel.selectedIndex];
    if (!selected) return;
    var deptFloor = selected.getAttribute('data-floor') || floorInput.getAttribute('data-default-from-dept') || '';
    if (deptFloor) floorInput.value = deptFloor;
}

document.addEventListener('DOMContentLoaded', function () {
    var locTypeSel = document.getElementById('locationTypeSelect');
    var catSel = document.getElementById('deptCategorySelect');
    var deptSel = document.getElementById('departmentSelect');
    var hospInput = document.getElementById('locationHospitalInput');

    if (locTypeSel) {
        locTypeSel.addEventListener('change', function () {
            loadLocationAreas(hospInput.value, this.value);
        });
    }
    if (catSel) {
        catSel.addEventListener('change', function () {
            var secSel = document.getElementById('sectionSelect');
            if (secSel) secSel.innerHTML = '<option value="">{% trans "Select Section" %}</option>';
            loadLocationDepartments(hospInput.value, this.value);
        });
    }
    if (deptSel) {
        deptSel.addEventListener('change', function () {
            loadLocationSections(this.value);
            applyDepartmentFloorDefault();
        });
    }
});

// SLA Countdown Timer
(function() {
    var el = document.getElementById('sla-countdown');
    if (!el || !el.dataset.dueAt) return;

    var dueAt = new Date(el.dataset.dueAt).getTime();
    var isOverdue = el.dataset.overdue === 'true';

    function updateCountdown() {
        var now = Date.now();
        var diff = dueAt - now;

        if (diff <= 0) {
            var overMs = Math.abs(diff);
            var overD = Math.floor(overMs / 86400000);
            var overH = Math.floor((overMs % 86400000) / 3600000);
            var overM = Math.floor((overMs % 3600000) / 60000);
            var txt = '{% trans "Overdue by" %} ';
            if (overD > 0) txt += overD + 'd ';
            txt += overH + 'h ' + overM + 'm';
            el.textContent = txt;
            el.className = 'text-xs font-bold mt-1 text-red-600 animate-pulse';
            return;
        }

        var d = Math.floor(diff / 86400000);
        var h = Math.floor((diff % 86400000) / 3600000);
        var m = Math.floor((diff % 3600000) / 60000);
        var s = Math.floor((diff % 60000) / 1000);

        var parts = [];
        if (d > 0) parts.push(d + 'd');
        parts.push(h + 'h');
        parts.push(m + 'm');
        parts.push(s + 's');
        el.textContent = parts.join(' ') + ' {% trans "remaining" %}';

        if (diff < 21600000) {
            el.className = 'text-xs font-bold mt-1 text-red-600';
        } else if (diff < 86400000) {
            el.className = 'text-xs font-bold mt-1 text-orange-600';
        } else {
            el.className = 'text-xs font-bold mt-1 text-green-600';
        }
    }

    updateCountdown();
    setInterval(updateCountdown, 1000);
})();
</script>

{% endblock %}