ER Admission Delay & Poor Communication
Created 12 Nov 2025, 09:14 AM · Due 14 Nov 2025, 08:00 AM
"The patient's relative complained about the delay in the ER admission process. The doctor was unavailable and nursing staff did not provide updates for over 45 minutes, causing distress to the family."
Location
Emergency Room
Ground Floor · Zone B
Assigned to
Dr. Sara Mansoor
Patient Experience
Patient
Ahmed Al-Rashid
MRN: H-29481
Taxonomy
Clinical Care
Emergency › Wait Time
Patient contact
Contacted
Nov 12, 02:15 PM
Departments
2 involved
Emergency · Nursing
Activity
ER department submitted a response
Nov 13, 08:45 AM
Patient contacted by phone
Nov 12, 02:15 PM
Escalated to ER Department Head
Nov 12, 11:30 AM
Assigned to Dr. Sara Mansoor (PX)
Nov 12, 10:02 AM
Complaint received via MOH Tawasul
Nov 12, 09:14 AM
Departments & Staff
Emergency Medicine PRIMARY
Response received · accepted
Nursing Services
Awaiting response