{% extends "layouts/base.html" %}
{% load i18n %}
{% load static %}

{% block title %}{{ observation.tracking_code }} - {% trans "Observation Detail" %} - PX360{% endblock %}

{% block extra_css %}
<style>
    .tab-active {
        border-bottom: 3px solid #005696;
        color: #005696;
        font-weight: 700;
    }
    .tab-inactive {
        color: #64748b;
        font-weight: 500;
    }
    .tab-inactive:hover {
        color: #005696;
    }
</style>
{% endblock %}

{% block content %}
<input type="hidden" name="csrfmiddlewaretoken" value="{{ csrf_token }}">

<header class="mb-6">
    <div class="flex items-center gap-2 text-sm text-slate mb-2">
        <a href="{% url 'observations:observation_list' %}" class="hover:text-navy">{% trans "Observations" %}</a>
        <i data-lucide="chevron-right" class="w-4 h-4"></i>
        <span class="font-bold text-navy">{{ observation.tracking_code }}</span>
        <span class="px-2.5 py-1 rounded-full text-[10px] font-bold uppercase
            {% if observation.status == 'open' %}bg-amber-100 text-amber-700
            {% elif observation.status == 'in_progress' %}bg-blue-100 text-blue-700
            {% elif observation.status == 'resolved' %}bg-green-100 text-green-700
            {% elif observation.status == 'closed' %}bg-slate-100 text-slate-600
            {% else %}bg-slate-100 text-slate-600{% endif %}">
            {{ observation.get_status_display }}
        </span>
        <span class="px-2.5 py-1 rounded-full text-[10px] font-bold uppercase
            {% if observation.severity == 'low' %}bg-green-100 text-green-700
            {% elif observation.severity == 'medium' %}bg-yellow-100 text-yellow-700
            {% elif observation.severity == 'high' %}bg-orange-100 text-orange-700
            {% elif observation.severity == 'critical' %}bg-red-500 text-white
            {% else %}bg-slate-100 text-slate-600{% endif %}">
            {{ observation.get_severity_display }}
        </span>
        {% if observation.is_anonymous %}
        <span class="px-2.5 py-1 rounded-full text-xs font-medium bg-gray-100 text-gray-500 italic">
            <i data-lucide="eye-off" class="w-3 h-3 inline me-1"></i>{% trans "Anonymous" %}
        </span>
        {% endif %}
        {% if observation.is_overdue %}
        <span class="px-2.5 py-1 rounded-full text-[10px] font-bold uppercase bg-red-500 text-white">
            <i data-lucide="clock" class="w-3 h-3 inline me-1"></i>{% trans "Overdue" %}
        </span>
        {% endif %}
        {% if not observation.sent_to_department %}
        <span class="px-2.5 py-1 rounded-full text-[10px] font-bold uppercase bg-amber-100 text-amber-700">
            <i data-lucide="alert-circle" class="w-3 h-3 inline me-1"></i>{% trans "Not Sent to Dept" %}
        </span>
        {% endif %}
    </div>
    <div class="flex items-center justify-between">
        <h1 class="text-2xl font-bold text-navy">
            {% if observation.title %}{{ observation.title }}{% else %}{{ observation.description|truncatewords:10 }}{% endif %}
        </h1>
        {% comment %} <a href="{% url 'observations:observation_pdf' pk=observation.pk %}" target="_blank"
           class="inline-flex items-center gap-1.5 px-3 py-1.5 border border-slate-200 rounded-lg text-xs font-semibold text-slate hover:border-navy hover:text-navy transition">
            <i data-lucide="file-text" class="w-3.5 h-3.5"></i> {% trans "PDF" %}
        </a> {% endcomment %}
    </div>
</header>

<!-- Workflow Stepper -->
{% include "core/workflow_stepper.html" %}

<!-- Next Action Callout -->
{% if observation.status not in 'resolved,closed' and can_send_to_department and not observation.sent_to_department %}
<div class="bg-blue-50 rounded-2xl border border-blue-200 p-4 mb-6 flex items-center justify-between gap-4">
    <div class="flex items-center gap-3">
        <div class="w-9 h-9 rounded-full bg-blue-100 flex items-center justify-center shrink-0"><i data-lucide="send" class="w-4 h-4 text-blue-600"></i></div>
        <div><p class="text-sm font-bold text-navy">{% trans "Send to department" %}</p><p class="text-xs text-slate">{% trans "Assign this observation to a department for handling." %}</p></div>
    </div>
    <button type="button" onclick="showSendModal('{{ observation.id }}', 'observation')" class="px-4 py-2 bg-navy text-white rounded-lg font-bold text-sm hover:bg-blue transition whitespace-nowrap shrink-0">{% trans "Send to Department" %}</button>
</div>
{% elif observation.sent_to_department and not observation.department_responded_at %}
<div class="bg-amber-50 rounded-2xl border border-amber-200 p-4 mb-6 flex items-center justify-between gap-4">
    <div class="flex items-center gap-3">
        <div class="w-9 h-9 rounded-full bg-amber-100 flex items-center justify-center shrink-0"><i data-lucide="clock" class="w-4 h-4 text-amber-600"></i></div>
        <div>
            <p class="text-sm font-bold text-navy">{% trans "Awaiting department response" %}</p>
            <div class="flex items-center gap-2 mt-1">
                {% if observation.dept_response_reminder_sent_at %}
                <span class="inline-flex items-center gap-1 px-2 py-0.5 rounded-full text-[10px] font-bold bg-amber-100 text-amber-700">
                    <i data-lucide="check" class="w-3 h-3"></i> {% trans "1st:" %} {{ observation.dept_response_reminder_sent_at|date:"M d, H:i" }}
                </span>
                {% endif %}
                {% if observation.dept_response_second_reminder_sent_at %}
                <span class="inline-flex items-center gap-1 px-2 py-0.5 rounded-full text-[10px] font-bold bg-red-100 text-red-700">
                    <i data-lucide="check" class="w-3 h-3"></i> {% trans "2nd:" %} {{ observation.dept_response_second_reminder_sent_at|date:"M d, H:i" }}
                </span>
                {% endif %}
                {% if not observation.dept_response_reminder_sent_at %}
                <span class="text-xs text-slate">{% trans "No reminders sent yet" %}</span>
                {% endif %}
            </div>
        </div>
    </div>
    {% if can_send_reminder %}
    <div class="flex items-center gap-2 shrink-0">
        {% if not observation.dept_response_reminder_sent_at %}
        <form method="post" action="{% url 'observations:observation_send_dept_response_reminder' observation.pk %}" class="inline" onsubmit="return confirm('{% trans "Send 1st reminder to the department champion and manager?" %}')">
            {% csrf_token %}<input type="hidden" name="reminder_type" value="first">
            <button type="submit" class="px-4 py-2 border border-amber-300 text-amber-700 bg-white rounded-lg font-bold text-sm hover:bg-amber-50 transition whitespace-nowrap">{% trans "Send 1st Reminder" %}</button>
        </form>
        {% elif not observation.dept_response_second_reminder_sent_at %}
        <form method="post" action="{% url 'observations:observation_send_dept_response_reminder' observation.pk %}" class="inline" onsubmit="return confirm('{% trans "Send 2nd reminder to the department champion and manager?" %}')">
            {% csrf_token %}<input type="hidden" name="reminder_type" value="second">
            <button type="submit" class="px-4 py-2 border border-red-300 text-red-700 bg-white rounded-lg font-bold text-sm hover:bg-red-50 transition whitespace-nowrap">{% trans "Send 2nd Reminder" %}</button>
        </form>
        {% endif %}
    </div>
    {% endif %}
</div>
{% elif observation.department_responded_at and observation.status not in 'resolved,closed' %}
<div class="bg-green-50 rounded-2xl border border-green-200 p-4 mb-6">
    <div class="flex items-center gap-3 mb-3">
        <div class="w-9 h-9 rounded-full bg-green-100 flex items-center justify-center shrink-0"><i data-lucide="check-circle-2" class="w-4 h-4 text-green-600"></i></div>
        <div class="flex-1">
            <p class="text-sm font-bold text-navy">{% trans "Department has responded" %}</p>
            <p class="text-xs text-slate">{% trans "Decide what to do next, then resolve and inform the reporter." %}</p>
        </div>
    </div>
    {% if can_convert %}
    <div class="grid grid-cols-2 md:grid-cols-4 gap-2">
        {% if not observation.action_id %}
        <a href="{% url 'observations:observation_convert_to_action' observation.id %}"
           class="p-3 border-green-200 bg-white rounded-xl hover:bg-green-100 flex flex-col items-center gap-1 group transition text-center">
            <i data-lucide="arrow-right-circle" class="w-5 h-5 text-green-600"></i>
            <span class="text-[10px] font-bold text-green-700 uppercase leading-tight">{% trans "Create Action" %}</span>
            <span class="text-[9px] text-slate">{% trans "Minor / isolated" %}</span>
        </a>
        {% else %}
        <div class="p-3 border-green-200 bg-green-100 rounded-xl flex flex-col items-center gap-1 text-center">
            <i data-lucide="check" class="w-5 h-5 text-green-600"></i>
            <span class="text-[10px] font-bold text-green-700 uppercase leading-tight">{% trans "Action exists" %}</span>
        </div>
        {% endif %}

        <a href="{% url 'rca:rca_create' %}?related_model=observation&related_id={{ observation.pk }}"
           class="p-3 border-purple-200 bg-white rounded-xl hover:bg-purple-50 flex flex-col items-center gap-1 group transition text-center">
            <i data-lucide="search" class="w-5 h-5 text-purple-600"></i>
            <span class="text-[10px] font-bold text-purple-700 uppercase leading-tight">{% trans "Start RCA" %}</span>
            <span class="text-[9px] text-slate">{% trans "Serious / pattern" %}</span>
        </a>

        {% if can_admin %}
        <a href="{% url 'projects:project_create' %}?related_model=observation&related_id={{ observation.pk }}"
           class="p-3 border-teal-200 bg-white rounded-xl hover:bg-teal-50 flex flex-col items-center gap-1 group transition text-center">
            <i data-lucide="folder-plus" class="w-5 h-5 text-teal-600"></i>
            <span class="text-[10px] font-bold text-teal-700 uppercase leading-tight">{% trans "QI Project" %}</span>
            <span class="text-[9px] text-slate">{% trans "Systemic trend" %}</span>
        </a>
        {% endif %}

        <form method="post" action="{% url 'observations:observation_change_status' observation.id %}"
              class="contents" onsubmit="return confirm('{% trans "Mark this observation as resolved?" %}')">
            {% csrf_token %}
            <input type="hidden" name="status" value="resolved">
            <button type="submit"
                    class="p-3 border-navy bg-navy text-white rounded-xl hover:bg-blue flex flex-col items-center gap-1 transition text-center">
                <i data-lucide="check-circle" class="w-5 h-5"></i>
                <span class="text-[10px] font-bold uppercase leading-tight">{% trans "Resolve" %}</span>
                <span class="text-[9px] text-blue-200">{% trans "No action needed" %}</span>
            </button>
        </form>
    </div>
    {% else %}
    {# Non-admin viewers see only the simple resolve form #}
    <form method="post" action="{% url 'observations:observation_change_status' observation.id %}"
          class="inline" onsubmit="return confirm('{% trans "Mark this observation as resolved?" %}')">
        {% csrf_token %}<input type="hidden" name="status" value="resolved">
        <button type="submit" class="px-4 py-2 bg-green-600 text-white rounded-lg font-bold text-sm hover:bg-green-700 transition whitespace-nowrap">
            {% trans "Resolve" %}
        </button>
    </form>
    {% endif %}
</div>
{% elif observation.status in 'resolved,closed' %}
<div class="bg-slate-50 rounded-2xl border border-slate-200 p-4 mb-6 flex items-center justify-between gap-4">
    <div class="flex items-center gap-3">
        <div class="w-9 h-9 rounded-full bg-slate-200 flex items-center justify-center shrink-0"><i data-lucide="check-circle-2" class="w-4 h-4 text-slate-600"></i></div>
        <div>
            <p class="text-sm font-bold text-navy">{% trans "This observation is resolved" %}</p>
            {% if observation.response_sent_at %}
            <p class="text-xs text-slate">{% trans "Reporter informed on" %} {{ observation.response_sent_at|date:"M d, Y H:i" }}</p>
            {% else %}
            <p class="text-xs text-slate">{% trans "Reporter has not yet been informed." %}</p>
            {% endif %}
        </div>
    </div>
    {% if can_convert and not observation.response_sent_at and observation.status == 'resolved' %}
    <button type="button" onclick="document.getElementById('respondModal').style.display='flex'"
            class="px-4 py-2 bg-navy text-white rounded-lg font-bold text-sm hover:bg-blue transition whitespace-nowrap inline-flex items-center gap-2">
        <i data-lucide="mail" class="w-4 h-4"></i>
        {% trans "Inform Reporter" %}
    </button>
    {% endif %}
</div>
{% endif %}

<nav class="bg-white px-6 flex gap-6 border-b shadow-sm mb-6 rounded-t-2xl">
    <button class="py-4 text-sm tab-active" onclick="switchTab('details')" id="tab-details">{% trans "Details" %}</button>
    <button class="py-4 text-sm tab-inactive" onclick="switchTab('timeline')" id="tab-timeline">{% trans "Timeline" %}</button>
    {% comment %} <button class="py-4 text-sm tab-inactive" onclick="switchTab('attachments')" id="tab-attachments">{% trans "Attachments" %}</button> {% endcomment %}
    {% if can_convert %}
    <button class="py-4 text-sm tab-inactive" onclick="switchTab('rca')" id="tab-rca">{% trans "RCA" %}</button>
    {% endif %}
    <button class="py-4 text-sm tab-inactive" onclick="switchTab('notes')" id="tab-notes">
        {% trans "Notes" %}
        {% if generic_notes_count %}<span class="ml-1 px-1.5 py-0.5 bg-slate-100 text-slate-600 text-xs rounded-full">{{ generic_notes_count }}</span>{% endif %}
    </button>
</nav>

<main class="grid grid-cols-12 gap-6">
    <div class="col-span-8 space-y-6">

        <div id="panel-details" class="tab-panel space-y-6">
            <section class="bg-white rounded-2xl p-6 shadow-sm border border-slate-100">
                {% if observation.created_by or observation.reporter_phone or observation.reporter_email %}
                <div class="flex items-center gap-4 text-sm flex-wrap mb-4 pb-4 border-b border-slate-100">
                    {% if observation.created_by %}
                    <span class="flex items-center gap-1.5 font-semibold text-navy">
                        <i data-lucide="user" class="w-4 h-4 text-slate-400"></i>
                        {{ observation.created_by.get_full_name|default:observation.created_by.email }}
                    </span>
                    {% endif %}
                    {% if observation.reporter_phone %}
                    <span class="text-slate">·</span>
                    <span class="text-slate flex items-center gap-1 text-xs">
                        <i data-lucide="phone" class="w-3 h-3"></i> {{ observation.reporter_phone }}
                    </span>
                    {% endif %}
                    {% if observation.reporter_email %}
                    <span class="text-slate">·</span>
                    <span class="text-slate flex items-center gap-1 text-xs">
                        <i data-lucide="mail" class="w-3 h-3"></i> {{ observation.reporter_email }}
                    </span>
                    {% endif %}
                </div>
                {% endif %}

                <div class="bg-slate-50 p-4 rounded-xl border-l-4 border-blue">
                    <p class="text-sm leading-relaxed text-slate" style="white-space: pre-wrap;">{{ observation.description }}</p>
                </div>
                {% if observation.description_en %}
                <div class="bg-slate-50 p-3 rounded-xl border-l-4 border-green-500 mt-3">
                    <p class="text-sm leading-relaxed text-slate" style="white-space: pre-wrap;">{{ observation.description_en }}</p>
                </div>
                {% endif %}

                {% if observation.emotion or observation.short_description_en or observation.suggested_actions or observation.suggested_action_en %}
                <div class="mt-4 pt-4 border-t border-slate-100">
                    <div class="flex items-center gap-2 mb-3">
                        <i data-lucide="sparkles" class="w-4 h-4 text-blue-600"></i>
                        <span class="text-[10px] font-bold text-slate uppercase">{% trans "AI Analysis" %}</span>
                    </div>
                    {% if observation.emotion and observation.emotion != 'neutral' %}
                    <div class="flex items-center gap-3 mb-2">
                        <span class="px-2.5 py-1 bg-navy/10 rounded-lg text-xs font-bold text-navy flex items-center gap-1.5">
                            <i data-lucide="frown" class="w-3 h-3"></i> {{ observation.emotion|title }}
                        </span>
                        <span class="text-xs text-slate">{% trans "Confidence" %}: {{ observation.emotion_confidence_percent|floatformat:0 }}%</span>
                    </div>
                    {% endif %}
                    {% if observation.short_description_en %}
                    <p class="text-sm text-slate-700 mb-1">{{ observation.short_description_en }}</p>
                    {% if observation.short_description_ar %}
                    <p class="text-sm text-slate-700" dir="rtl">{{ observation.short_description_ar }}</p>
                    {% endif %}
                    {% elif observation.suggested_action_en %}
                    <div class="bg-blue-50 border border-blue-200 rounded-lg p-3">
                        <p class="text-sm text-slate-700">{{ observation.suggested_action_en }}</p>
                        {% if observation.suggested_action_ar %}
                        <p class="text-sm text-slate-700 mt-1" dir="rtl">{{ observation.suggested_action_ar }}</p>
                        {% endif %}
                    </div>
                    {% elif observation.suggested_actions %}
                    <div class="space-y-2">
                        {% for action in observation.suggested_actions %}
                        <div class="flex items-center gap-2 p-2 bg-slate-50 rounded-lg border border-slate-200">
                            <span class="px-2 py-0.5 rounded text-[10px] font-bold uppercase
                                {% if action.priority == 'high' %}bg-orange-100 text-orange-700
                                {% elif action.priority == 'medium' %}bg-yellow-100 text-yellow-700
                                {% else %}bg-green-100 text-green-700{% endif %}">
                                {{ action.priority }}
                            </span>
                            <p class="text-sm text-slate-700 truncate flex-1">{{ action.action_en }}</p>
                        </div>
                        {% endfor %}
                    </div>
                    {% endif %}
                </div>
                {% endif %}

                <div class="mt-4 pt-4 border-t border-slate-100 grid grid-cols-4 gap-4">
                    <div>
                        <p class="text-[10px] font-bold text-slate uppercase">{% trans "Category" %}</p>
                        <p class="text-sm font-bold text-navy">{{ observation.category.get_localized_name|default:"-" }}</p>
                    </div>
                    <div>
                        <p class="text-[10px] font-bold text-slate uppercase">{% trans "Location" %}</p>
                        <p class="text-sm font-bold text-navy">
                            {% if observation.legacy_location %}{{ observation.legacy_location.name_en }}{% elif observation.location_text %}{{ observation.location_text }}{% else %}-{% endif %}
                        </p>
                        {% if observation.legacy_main_section %}
                        <p class="text-xs text-slate">{{ observation.legacy_main_section.name_en }}{% if observation.legacy_subsection %} &gt; {{ observation.legacy_subsection.name_en }}{% endif %}</p>
                        {% endif %}
                    </div>
                    <div>
                        <p class="text-[10px] font-bold text-slate uppercase">{% trans "Incident Date" %}</p>
                        <p class="text-sm font-bold text-navy">{{ observation.incident_datetime|date:"d M Y" }}</p>
                    </div>
                    <div>
                        {% comment %} <p class="text-[10px] font-bold text-slate uppercase">{% trans "Deadline" %}</p>
                        <p class="text-sm font-bold {% if observation.is_overdue %}text-red-600{% else %}text-navy{% endif %}">
                            {% if observation.due_at %}{{ observation.due_at|date:"d M Y" }}{% else %}-{% endif %}
                            {% if observation.is_overdue %}<i data-lucide="alert-triangle" class="w-3 h-3 inline ms-1"></i>{% endif %}
                        </p> {% endcomment %}
                    </div>
                </div>

                {% if observation.taxonomy_domain or observation.taxonomy_category or observation.taxonomy_subcategory or observation.taxonomy_classification %}
                <div class="mt-3 pt-3 border-t border-slate-100 flex items-center gap-2 flex-wrap">
                    <span class="text-[10px] font-bold text-slate uppercase">{% trans "Taxonomy" %}:</span>
                    {% if observation.taxonomy_domain %}<span class="text-sm text-navy font-medium">{{ observation.taxonomy_domain.name_en }}</span>{% endif %}
                    {% if observation.taxonomy_category %}<i data-lucide="chevron-right" class="w-3 h-3 text-slate-300"></i><span class="text-sm text-navy font-medium">{{ observation.taxonomy_category.name_en }}</span>{% endif %}
                    {% if observation.taxonomy_subcategory %}<i data-lucide="chevron-right" class="w-3 h-3 text-slate-300"></i><span class="text-sm text-navy font-medium">{{ observation.taxonomy_subcategory.name_en }}</span>{% endif %}
                    {% if observation.taxonomy_classification %}<i data-lucide="chevron-right" class="w-3 h-3 text-slate-300"></i><span class="text-sm text-navy font-medium">{{ observation.taxonomy_classification.name_en }}</span>{% endif %}
                </div>
                {% endif %}

                <div class="mt-3 pt-3 border-t border-slate-100">
                    {% if observation.is_anonymous %}
                    <div class="flex items-center gap-2 text-sm text-slate">
                        <i data-lucide="eye-off" class="w-4 h-4"></i>
                        <span>{% trans "Anonymous submission" %}</span>
                    </div>
                    {% else %}
                    <div class="flex items-center gap-4 text-sm">
                        {% comment %} <i data-lucide="user" class="w-4 h-4 text-slate flex-shrink-0"></i>
                        {% if observation.reporter_name %}
                        <span class="font-bold text-navy">{{ observation.reporter_name }}</span>
                        {% endif %}
                        {% if observation.reporter_phone %}
                        <span class="text-slate">|</span>
                        <span class="text-slate">{{ observation.reporter_phone }}</span>
                        {% endif %}
                        {% if observation.reporter_email %}
                        <span class="text-slate">|</span>
                        <span class="text-slate">{{ observation.reporter_email }}</span>
                        {% endif %}
                        {% if not observation.reporter_name and not observation.reporter_phone and not observation.reporter_email %}
                        <span class="text-slate">{% trans "Reporter info not available" %}</span>
                        {% endif %} {% endcomment %}
                    </div>
                    {% endif %}
                </div>
            </section>
            {% if observation.sent_to_department and observation.assigned_department and observation.department_responded_at %}
            <section class="bg-white rounded-2xl p-6 shadow-sm border border-slate-100">
                <div class="flex items-center gap-2 mb-4 pb-4 border-b
                    {% if observation.department_responded_at %}border-blue-200{% elif observation.dept_response_is_overdue %}border-red-200{% else %}border-amber-200{% endif %}">
                    <div class="w-10 h-10 rounded-xl flex items-center justify-center
                        {% if observation.department_responded_at %}bg-blue-100{% elif observation.dept_response_is_overdue %}bg-red-100{% else %}bg-amber-100{% endif %}">
                        <i data-lucide="building-2" class="w-5 h-5
                            {% if observation.department_responded_at %}text-blue-600{% elif observation.dept_response_is_overdue %}text-red-600{% else %}text-amber-600{% endif %}"></i>
                    </div>
                    <div>
                        <h3 class="font-bold text-navy">
                            {% blocktrans with dept=observation.assigned_department.get_localized_name|default:observation.assigned_department.name %}Response from {{ dept }}{% endblocktrans %}
                        </h3>
                        {% if observation.department_responded_at %}
                        <span class="text-xs text-navy"><i data-lucide="check-circle" class="w-3 h-3 inline mr-1"></i>{% trans "Received" %}</span>
                        {% elif observation.dept_response_is_overdue %}
                        <span class="text-xs text-red-600"><i data-lucide="alert-triangle" class="w-3 h-3 inline mr-1"></i>{% trans "OVERDUE" %}</span>
                        {% else %}
                        <span class="text-xs text-amber-600"><i data-lucide="clock" class="w-3 h-3 inline mr-1"></i>{% trans "Awaiting" %}</span>
                        {% endif %}
                    </div>
                </div>
                <div>
                    {% if observation.forwarded_to_dept_at %}
                    <div class="flex items-center gap-3 mb-4 text-sm text-slate-600">
                        <span class="flex items-center gap-1">
                            <i data-lucide="send" class="w-4 h-4"></i>
                            {% trans "Sent:" %} {{ observation.forwarded_to_dept_at|date:"Y-m-d H:i" }}
                        </span>
                        {% if observation.dept_response_sla_due_at and not observation.department_responded_at %}
                        <span>•</span>
                        <span class="flex items-center gap-1 {% if observation.dept_response_is_overdue %}text-red-600 font-semibold{% endif %}">
                            <i data-lucide="timer" class="w-4 h-4"></i>
                            {% trans "Deadline:" %} {{ observation.dept_response_sla_due_at|date:"Y-m-d H:i" }}
                        </span>
                        {% endif %}
                    </div>
                    {% endif %}

                    {% if observation.department_responded_at %}
                    <div class="flex items-center gap-3 mb-4 text-sm text-slate-600">
                        <span class="flex items-center gap-1">
                            <i data-lucide="user" class="w-4 h-4"></i>
                            {{ observation.department_responded_by.get_full_name|default:"-" }}
                        </span>
                        <span>•</span>
                        <span class="flex items-center gap-1">
                            <i data-lucide="calendar" class="w-4 h-4"></i>
                            {{ observation.department_responded_at|date:"Y-m-d H:i" }}
                        </span>
                    </div>
                    {% if observation.department_response_en %}
                    <div class="mb-4">
                        <p class="text-[10px] font-bold text-slate uppercase mb-1">English</p>
                        <div class="prose prose-sm max-w-none bg-slate-50 rounded-xl p-4">
                            <p class="text-sm text-slate-700 leading-relaxed">{{ observation.department_response_en|linebreaks }}</p>
                        </div>
                    </div>
                    {% endif %}
                    {% if observation.department_response_ar %}
                    <div class="mb-4">
                        <p class="text-[10px] font-bold text-slate uppercase mb-1">العربية</p>
                        <div class="prose prose-sm max-w-none bg-slate-50 rounded-xl p-4">
                            <p class="text-sm text-slate-700 leading-relaxed" dir="rtl">{{ observation.department_response_ar|linebreaks }}</p>
                        </div>
                    </div>
                    {% endif %}
                    {% if observation.department_response_summary_en %}
                    <div class="mt-4 bg-light border border-blue-200 rounded-xl p-4">
                        <div class="flex items-center gap-2 mb-2">
                            <i data-lucide="sparkles" class="w-4 h-4 text-navy"></i>
                            <span class="text-sm font-bold text-navy">{% trans "AI Summary" %}</span>
                        </div>
                        <p class="text-sm text-slate-700 leading-relaxed">{{ observation.department_response_summary_en }}</p>
                        {% if observation.department_response_summary_ar %}
                        <p class="text-sm text-slate-700 leading-relaxed mt-2" dir="rtl">{{ observation.department_response_summary_ar }}</p>
                        {% endif %}
                    </div>
                    {% endif %}

                    {% else %}
                    <div class="text-center py-6">
                        <div class="inline-block w-8 h-8 border-4 border-amber-200 border-t-amber-500 rounded-full animate-spin mb-3"></div>
                        <p class="text-slate text-sm">{% trans "Waiting for department response..." %}</p>
                        {% if observation.dept_response_sla_due_at %}
                        <p class="text-xs text-slate-400 mt-1">{% trans "Deadline:" %} {{ observation.dept_response_sla_due_at|date:"Y-m-d H:i" }}</p>
                        {% endif %}
                    </div>
                    {% if can_send_reminder %}
                    <div class="mt-3 flex gap-2">
                        <form method="post" action="{% url 'observations:observation_send_dept_response_reminder' observation.pk %}" class="flex-1">
                            {% csrf_token %}
                            <input type="hidden" name="reminder_type" value="first">
                            <button type="submit" class="w-full bg-amber-500 text-white px-4 py-2 rounded-xl font-semibold hover:bg-amber-600 transition flex items-center justify-center gap-2 text-sm">
                                <i data-lucide="bell" class="w-4 h-4"></i> {% trans "Send Reminder" %}
                            </button>
                        </form>
                        {% if observation.dept_response_reminder_sent_at %}
                        <form method="post" action="{% url 'observations:observation_send_dept_response_reminder' observation.pk %}" class="flex-1">
                            {% csrf_token %}
                            <input type="hidden" name="reminder_type" value="second">
                            <button type="submit" class="w-full bg-red-500 text-white px-4 py-2 rounded-xl font-semibold hover:bg-red-600 transition flex items-center justify-center gap-2 text-sm">
                                <i data-lucide="alert-triangle" class="w-4 h-4"></i> {% trans "Urgent Reminder" %}
                            </button>
                        </form>
                        {% endif %}
                    </div>
                    {% endif %}
                    {% if can_respond_to_department %}
                    <div class="mt-3">
                        <button type="button"
                            onclick="openDeptResponseModal('observation', '{{ observation.pk }}', '{% url 'observations:observation_department_response' observation.pk %}', '{{ observation.tracking_code }}', '{% if observation.title %}{{ observation.title|escapejs }}{% else %}{{ observation.description|truncatewords:10|escapejs }}{% endif %}', '{{ observation.department_response_en|default:'' }}', '{{ observation.department_response_ar|default:'' }}')"
                            class="w-full bg-navy text-white px-4 py-2.5 rounded-xl font-semibold hover:bg-blue transition flex items-center justify-center gap-2 text-sm">
                            <i data-lucide="message-square" class="w-4 h-4"></i>
                            {% if observation.department_responded_at %}{% trans "Update Response" %}{% else %}{% trans "Submit Response" %}{% endif %}
                        </button>
                    </div>
                    {% endif %}
                    {% endif %}
                </div>
            </section>
            {% endif %}

            {% if observation.responded_at and observation.response %}
            <section class="bg-white rounded-2xl p-4 shadow-sm border border-slate-100">
                <h3 class="text-lg font-bold text-navy mb-4">{% trans "Response to Reporter" %}</h3>
                <div class="bg-emerald-50 border border-emerald-200 rounded-xl p-4">
                    <div class="flex items-center gap-2 mb-3">
                        <i data-lucide="check-circle" class="w-5 h-5 text-emerald-600"></i>
                        <span class="font-bold text-emerald-800">{% trans "Response Sent" %}</span>
                        {% if observation.responded_by %}
                        <span class="text-xs text-slate ml-2">— {{ observation.responded_by.get_full_name }} • {{ observation.responded_at|date:"M d, Y H:i" }}</span>
                        {% endif %}
                    </div>
                    <div class="bg-white/60 rounded-lg p-3">
                        <p class="text-sm text-slate-700 leading-relaxed">{{ observation.response|linebreaks }}</p>
                    </div>
                </div>
            </section>
            {% endif %}
        </div>

        <div id="panel-timeline" class="tab-panel hidden">
            {% include "observations/partials/observation_timeline_panel.html" %}
        </div>

        <div id="panel-attachments" class="tab-panel hidden">
            <section class="bg-white rounded-2xl p-6 shadow-sm border border-slate-100">
                <h3 class="font-bold text-navy mb-4 flex items-center gap-2">
                    <i data-lucide="paperclip" class="w-5 h-5 text-blue"></i>
                    {% trans "Attachments" %} {% if attachments %}({{ attachments.count }}){% endif %}
                </h3>
                {% if attachments %}
                <div class="space-y-3">
                    {% for attachment in attachments %}
                    <div class="flex items-center justify-between p-4 bg-slate-50 border border-slate-100 rounded-xl">
                        <div class="flex items-center gap-3">
                            <i data-lucide="file" class="w-5 h-5 text-blue"></i>
                            <div>
                                <div class="font-semibold text-gray-800">{{ attachment.filename }}</div>
                                <div class="text-xs text-slate">{{ attachment.file_type }} - {{ attachment.file_size|filesizeformat }}</div>
                            </div>
                        </div>
                        <a href="{{ attachment.file.url }}" target="_blank" class="p-2 rounded-lg bg-navy text-white hover:bg-blue transition">
                            <i data-lucide="download" class="w-4 h-4"></i>
                        </a>
                    </div>
                    {% endfor %}
                </div>
                {% else %}
                <div class="text-center py-8">
                    <i data-lucide="paperclip" class="w-12 h-12 mx-auto mb-3 text-gray-300"></i>
                    <p class="text-slate text-sm">{% trans "No attachments" %}</p>
                </div>
                {% endif %}
            </section>
        </div>


        <div id="panel-rca" class="tab-panel hidden">
            <section class="bg-white rounded-2xl p-6 shadow-sm border border-slate-100">
                <h3 class="font-bold text-navy mb-4 flex items-center gap-2">
                    <i data-lucide="search" class="w-5 h-5 text-purple-600"></i>
                    {% trans "Root Cause Analyses" %}
                </h3>
                <div class="space-y-3">
                    {% if linked_rcas %}
                    {% for rca in linked_rcas %}
                    <a href="{% url 'rca:rca_detail' pk=rca.pk %}" class="block p-3 rounded-lg border border-slate-200 hover:border-blue-300 transition group">
                        <p class="text-sm font-bold text-navy group-hover:text-blue truncate">{{ rca.title }}</p>
                        <div class="flex items-center gap-2 mt-1">
                            <span class="px-2 py-0.5 rounded-full text-[10px] font-bold uppercase
                                {% if rca.status == 'draft' %}bg-slate-100 text-slate-600
                                {% elif rca.status == 'in_progress' %}bg-blue-100 text-blue-700
                                {% elif rca.status == 'review' %}bg-yellow-100 text-yellow-700
                                {% elif rca.status == 'approved' %}bg-green-100 text-green-700
                                {% elif rca.status == 'closed' %}bg-gray-100 text-gray-600{% endif %}">
                                {{ rca.get_status_display }}
                            </span>
                            <span class="text-[10px] text-slate">{{ rca.created_at|date:"M d, Y" }}</span>
                        </div>
                    </a>
                    {% endfor %}
                    {% else %}
                    <div class="text-center py-8">
                        <i data-lucide="search" class="w-12 h-12 mx-auto text-slate-300 mb-3"></i>
                        <p class="text-slate text-sm">{% trans "No Root Cause Analyses linked to this observation" %}</p>
                    </div>
                    {% endif %}
                </div>
            </section>
        </div>

        <div id="panel-notes" class="tab-panel hidden">
            {% include "partials/notes_panel.html" with notes=generic_notes notes_count=generic_notes_count %}
        </div>
    </div>

    <div class="col-span-4 space-y-6">
        {% if observation.status not in 'resolved,closed' %}
        <section class="bg-white rounded-2xl p-6 shadow-sm border border-slate-100">
            <h3 class="font-bold text-navy mb-4 text-sm">{% trans "Quick Actions" %}</h3>
            <div class="grid grid-cols-2 gap-3">
                {% if observation.status == 'open' and not observation.activated_at %}
                {% if can_convert %}
                <form method="post" action="{% url 'observations:observation_activate' observation.id %}" class="contents">
                    {% csrf_token %}
                    <button type="submit"
                        class="col-span-2 p-3 border-blue-200 bg-blue-50 rounded-xl hover:bg-blue-100 flex items-center justify-center gap-2 group transition">
                        <i data-lucide="play-circle" class="w-5 h-5 text-blue"></i>
                        <span class="text-[10px] font-bold text-blue uppercase">{% trans "Activate" %}</span>
                    </button>
                </form>
                <form method="post" action="{% url 'observations:observation_change_status' observation.id %}" class="col-span-2 contents" onsubmit="return confirm('{% trans "Are you sure you want to cancel this observation?" %}')">
                    {% csrf_token %}
                    <input type="hidden" name="status" value="closed">
                    <button type="submit" class="col-span-2 p-3 border-red-200 bg-red-50 rounded-xl hover:bg-red-100 flex items-center justify-center gap-2 group transition">
                        <i data-lucide="x-circle" class="w-5 h-5 text-red-500"></i>
                        <span class="text-[10px] font-bold text-red-600 uppercase">{% trans "Cancel Observation" %}</span>
                    </button>
                </form>
                {% else %}
                <div class="col-span-2 bg-yellow-50 border border-yellow-200 rounded-xl p-3 text-center">
                    <i data-lucide="lock" class="w-4 h-4 text-yellow-600 mx-auto mb-1"></i>
                    <p class="text-xs text-yellow-700">{% trans "Activate this observation to perform actions" %}</p>
                </div>
                {% endif %}
                {% else %}
                {% if can_convert and observation.status not in 'closed,cancelled' %}
                <button onclick="showRespondModal()" class="col-span-2 p-3 border-navy bg-navy text-white rounded-xl hover:bg-blue transition flex items-center justify-center gap-2 group">
                    <i data-lucide="message-square" class="w-5 h-5"></i>
                    <span class="text-[10px] font-bold uppercase">{% trans "Respond to Patient" %}</span>
                </button>
                {% endif %}
                {% if can_convert %}
                <button onclick="document.getElementById('obsAssignForm').classList.toggle('hidden')" class="p-3 border rounded-xl hover:bg-light flex flex-col items-center gap-2 group transition">
                    <i data-lucide="user-plus" class="w-5 h-5 text-slate group-hover:text-blue"></i>
                    <span class="text-[10px] font-bold uppercase">{% if observation.assigned_to %}{% trans "Reassign" %}{% else %}{% trans "Assign" %}{% endif %}</span>
                </button>
                {% endif %}
                {% if can_admin and not observation.action_id %}
                <a href="{% url 'observations:observation_convert_to_action' observation.id %}" class="p-3 border-green-200 bg-green-50 rounded-xl hover:bg-green-100 flex flex-col items-center gap-2 group transition">
                    <i data-lucide="arrow-right-circle" class="w-5 h-5 text-green-600"></i>
                    <span class="text-[10px] font-bold text-green-700 uppercase">{% trans "Convert To Action" %}</span>
                </a>
                {% endif %}
                {% if can_send_to_department and not observation.sent_to_department %}
                <button onclick="showSendModal('{{ observation.id }}', 'observation')" class="p-3 border-indigo-200 bg-indigo-50 rounded-xl hover:bg-indigo-100 flex items-center justify-center gap-2 group transition">
                    <i data-lucide="send" class="w-5 h-5 text-indigo-600"></i>
                    <span class="text-[10px] font-bold text-indigo-700 uppercase">{% trans "Send to Dept" %}</span>
                </button>
                {% endif %}
                {% if can_convert and observation.status == 'in_progress' %}
                <form method="post" action="{% url 'observations:observation_change_status' observation.id %}" class="contents" onsubmit="return confirm('{% trans "Mark this observation as resolved?" %}')">
                    {% csrf_token %}
                    <input type="hidden" name="status" value="resolved">
                    <button type="submit" class="p-3 border-green-200 bg-green-50 rounded-xl hover:bg-green-100 flex items-center justify-center gap-2 group transition">
                        <i data-lucide="check-circle" class="w-5 h-5 text-green-600"></i>
                        <span class="text-[10px] font-bold text-green-700 uppercase">{% trans "Resolve" %}</span>
                    </button>
                </form>
                {% endif %}
                {% comment %} {% if can_triage and observation.status != 'closed' and observation.status != 'cancelled' and observation.status != 'rejected' %}
                <button onclick="document.getElementById('escalateModal').style.display='flex'" class="p-3 border-red-200 bg-red-50 rounded-xl hover:bg-red-100 flex flex-col items-center gap-2 group transition">
                    <i data-lucide="alert-triangle" class="w-5 h-5 text-red-500"></i>
                    <span class="text-[10px] font-bold text-red-600 uppercase">{% trans "Escalate" %}</span>
                </button>
                {% endif %} {% endcomment %}
                {% if can_convert %}
                <a href="{% url 'rca:rca_create' %}?related_model=observation&related_id={{ observation.pk }}" class="p-3 border rounded-xl hover:bg-light flex flex-col items-center gap-2 group transition">
                    <i data-lucide="search" class="w-5 h-5 text-slate group-hover:text-purple-600"></i>
                    <span class="text-[10px] font-bold uppercase">{% trans "RCA" %}</span>
                </a>
                {% endif %}
                {% if can_admin %}
                <a href="{% url 'projects:project_create' %}?related_model=observation&related_id={{ observation.pk }}" class="p-3 border rounded-xl hover:bg-light flex flex-col items-center gap-2 group transition">
                    <i data-lucide="folder-plus" class="w-5 h-5 text-slate group-hover:text-teal-600"></i>
                    <span class="text-[10px] font-bold uppercase">{% trans "QI Project" %}</span>
                </a>
                {% endif %}
                {% if observation.status == 'resolved' or observation.status == 'closed' %}
                {% if can_triage %}
                <form method="post" action="{% url 'observations:observation_reopen' observation.id %}" class="col-span-2 contents">
                    {% csrf_token %}
                    <input type="hidden" name="note" value="Observation reopened">
                    <button type="submit" class="col-span-2 p-3 border-amber-200 bg-amber-50 rounded-xl hover:bg-amber-100 flex items-center justify-center gap-2 group transition">
                        <i data-lucide="rotate-ccw" class="w-5 h-5 text-amber-600"></i>
                        <span class="text-[10px] font-bold text-amber-700 uppercase">{% trans "Reopen" %}</span>
                    </button>
                </form>
                {% endif %}
                {% endif %}
                {% if can_delete %}
                <form method="post" action="{% url 'observations:observation_soft_delete' observation.id %}" id="obs-delete-form" class="col-span-2 contents">
                    {% csrf_token %}
                    <button type="button" onclick="if(confirm('{% trans "Are you sure you want to delete this observation?" %}'))document.getElementById('obs-delete-form').submit()"
                        class="col-span-2 p-3 border-red-200 bg-red-50 rounded-xl hover:bg-red-100 flex items-center justify-center gap-2 group transition">
                        <i data-lucide="trash-2" class="w-5 h-5 text-red-500"></i>
                        <span class="text-[10px] font-bold text-red-600 uppercase">{% trans "Delete" %}</span>
                    </button>
                </form>
                {% endif %}
                {% endif %}
            </div>
        </section>
        {% endif %}

        {% if can_convert %}
        <section id="obsAssignForm" class="bg-white rounded-2xl p-6 shadow-sm border border-slate-100 hidden">
            <h3 class="font-bold text-navy mb-4 text-sm flex items-center gap-2">
                <i data-lucide="user-plus" class="w-4 h-4"></i>
                {% if observation.assigned_to %}{% trans "Reassign" %}{% else %}{% trans "Assign" %}{% endif %}
            </h3>
            <form method="post" action="{% url 'observations:observation_assign' observation.id %}">
                {% csrf_token %}
                <div class="mb-3">
                    <select name="user_id" class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none" required>
                        <option value="">{% trans "Select User" %}</option>
                        {% for u in assignable_users %}
                        <option value="{{ u.id }}" {% if observation.assigned_to and observation.assigned_to.id == u.id %}selected{% endif %}>{{ u.get_full_name }}</option>
                        {% endfor %}
                    </select>
                </div>
                <button type="submit" class="w-full px-4 py-2.5 bg-navy text-white rounded-xl font-semibold hover:bg-blue transition text-sm inline-flex items-center justify-center gap-2">
                    <i data-lucide="user-plus" class="w-4 h-4"></i>
                    {% if observation.assigned_to %}{% trans "Reassign" %}{% else %}{% trans "Assign" %}{% endif %}
                </button>
            </form>
        </section>
        {% endif %}

        <section class="bg-white rounded-2xl p-6 shadow-sm border border-slate-100">
            <h3 class="font-bold text-navy mb-4 text-sm flex items-center gap-2">
                <i data-lucide="users" class="w-4 h-4"></i> {% trans "Assignment" %}
            </h3>
            <ul class="space-y-3 text-[11px]">
                <li class="flex justify-between border-b border-slate-100 pb-2">
                    <span class="text-slate font-semibold">{% trans "Department" %}</span>
                    <span class="text-navy font-bold">{{ observation.assigned_department.get_localized_name|default:_("Not assigned") }}</span>
                </li>
                <li class="flex justify-between">
                    <span class="text-slate font-semibold">{% trans "Assigned To" %}</span>
                    <span class="text-navy font-bold">{{ observation.assigned_to.get_full_name|default:_("Not assigned") }}</span>
                </li>
            </ul>
        </section>

        {% if observation.person_noted or observation.department_noted or observation.communication_method or observation.communication_datetime or observation.patient_file_number %}
        <section class="bg-white rounded-2xl p-6 shadow-sm border border-slate-100">
            <h3 class="font-bold text-navy mb-4 text-sm flex items-center gap-2">
                <i data-lucide="phone-call" class="w-4 h-4"></i> {% trans "Communication" %}
            </h3>
            <ul class="space-y-3 text-[11px]">
                {% if observation.patient_file_number %}
                <li class="flex justify-between border-b border-slate-100 pb-2">
                    <span class="text-slate font-semibold">{% trans "File Number" %}</span>
                    <span class="text-navy font-bold">{{ observation.patient_file_number }}</span>
                </li>
                {% endif %}
                {% if observation.person_noted %}
                <li class="flex justify-between border-b border-slate-100 pb-2">
                    <span class="text-slate font-semibold">{% trans "Person Noted" %}</span>
                    <span class="text-navy font-bold">{{ observation.person_noted }}</span>
                </li>
                {% endif %}
                {% if observation.department_noted %}
                <li class="flex justify-between border-b border-slate-100 pb-2">
                    <span class="text-slate font-semibold">{% trans "Department Noted" %}</span>
                    <span class="text-navy font-bold">{{ observation.department_noted.get_localized_name }}</span>
                </li>
                {% endif %}
                {% if observation.communication_method %}
                <li class="flex justify-between border-b border-slate-100 pb-2">
                    <span class="text-slate font-semibold">{% trans "Via" %}</span>
                    <span class="text-navy font-bold">{{ observation.communication_method }}</span>
                </li>
                {% endif %}
                {% if observation.communication_datetime %}
                <li class="flex justify-between">
                    <span class="text-slate font-semibold">{% trans "Contacted At" %}</span>
                    <span class="text-navy font-bold">{{ observation.communication_datetime|date:"M d, Y H:i" }}</span>
                </li>
                {% endif %}
            </ul>
        </section>
        {% endif %}

        {% if px_action %}
        <section class="bg-navy rounded-2xl p-5 shadow-lg text-white">
            <h3 class="font-bold flex items-center gap-2 mb-3">
                <i data-lucide="link" class="w-4 h-4"></i> {% trans "Linked PX Action" %}
            </h3>
            <p class="text-sm opacity-90 mb-3">{{ px_action.title|truncatewords:10 }}</p>
            <a href="{% url 'actions:action_detail' px_action.id %}" class="inline-flex items-center gap-2 px-4 py-2 bg-white text-navy rounded-xl font-semibold text-sm hover:bg-gray-100 transition">
                <i data-lucide="arrow-right" class="w-4 h-4"></i> {% trans "View Action" %}
            </a>
        </section>
        {% endif %}

        {% comment %} {% if can_triage %}
        <section class="bg-white rounded-2xl p-6 shadow-sm border border-slate-100">
            <h3 class="font-bold text-navy mb-4 text-sm flex items-center gap-2">
                <i data-lucide="sliders-horizontal" class="w-4 h-4"></i> {% trans "Triage" %}
            </h3>
            <form method="post" action="{% url 'observations:observation_triage' observation.id %}">
                {% csrf_token %}
                <div class="mb-3">
                    <label class="block text-[10px] font-bold text-slate uppercase tracking-wider mb-2">{% trans "Department" %}</label>
                    {{ triage_form.assigned_department }}
                </div>
                <div class="mb-3">
                    <label class="block text-[10px] font-bold text-slate uppercase tracking-wider mb-2">{% trans "Assign To" %}</label>
                    {{ triage_form.assigned_to }}
                </div>
                <div class="mb-3">
                    <label class="block text-[10px] font-bold text-slate uppercase tracking-wider mb-2">{% trans "Status" %}</label>
                    {{ triage_form.status }}
                </div>
                <div class="mb-3">
                    <label class="block text-[10px] font-bold text-slate uppercase tracking-wider mb-2">{% trans "Note" %}</label>
                    {{ triage_form.note }}
                </div>
                <button type="submit" class="w-full px-4 py-2.5 bg-navy text-white rounded-xl font-semibold hover:bg-blue transition text-sm inline-flex items-center justify-center gap-2">
                    <i data-lucide="check-circle" class="w-4 h-4"></i> {% trans "Update" %}
                </button>
            </form>
        </section>
        {% endif %} {% endcomment %}

    </div>
</main>

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function switchTab(tabName) {
    document.querySelectorAll('.tab-panel').forEach(panel => panel.classList.add('hidden'));
    document.getElementById('panel-' + tabName).classList.remove('hidden');
    document.querySelectorAll('main nav button').forEach(tab => {
        tab.classList.remove('tab-active');
        tab.classList.add('tab-inactive');
    });
    document.getElementById('tab-' + tabName).classList.remove('tab-inactive');
    document.getElementById('tab-' + tabName).classList.add('tab-active');
    if (window.lucide) lucide.createIcons();
}

function switchObsRecipientType(type) {
    const staffLabel = document.getElementById('obsRecipientLabelStaff');
    const deptEmailLabel = document.getElementById('obsRecipientLabelDeptEmail');
    const hint = document.getElementById('obsDeptEmailHint');
    if (type === 'staff') {
        staffLabel.classList.add('border-indigo-500', 'bg-indigo-50', 'text-indigo-700', 'font-semibold');
        staffLabel.classList.remove('border-slate-200', 'text-slate-500');
        deptEmailLabel.classList.remove('border-indigo-500', 'bg-indigo-50', 'text-indigo-700', 'font-semibold');
        deptEmailLabel.classList.add('border-slate-200', 'text-slate-500');
        if (hint) hint.style.display = 'none';
    } else {
        deptEmailLabel.classList.add('border-indigo-500', 'bg-indigo-50', 'text-indigo-700', 'font-semibold');
        deptEmailLabel.classList.remove('border-slate-200', 'text-slate-500');
        staffLabel.classList.remove('border-indigo-500', 'bg-indigo-50', 'text-indigo-700', 'font-semibold');
        staffLabel.classList.add('border-slate-200', 'text-slate-500');
        if (hint) hint.style.display = '';
    }
}

document.addEventListener('DOMContentLoaded', function() {
    if (typeof lucide !== 'undefined') lucide.createIcons();
});

function showRespondModal() {
    document.getElementById('respondModal').style.display = 'flex';
    if (typeof lucide !== 'undefined') lucide.createIcons();
}

function closeModal(modalId) {
    document.getElementById(modalId).style.display = 'none';
}

function generateObsAIResponse() {
    const btn = document.getElementById('generateAiBtn');
    const suggestionsDiv = document.getElementById('aiSuggestions');
    btn.disabled = true;
    btn.innerHTML = '<span class="inline-block w-4 h-4 border-2 border-white/30 border-t-white rounded-full animate-spin"></span> {% trans "Generating..." %}';
    suggestionsDiv.classList.add('hidden');
    fetch('{% url "observations:observation_generate_ai_response" observation.pk %}', {
        method: 'POST',
        headers: { 'Content-Type': 'application/json', 'X-CSRFToken': getCSRFToken() },
        credentials: 'same-origin'
    })
    .then(response => { if (!response.ok) return response.json().then(data => { throw new Error(data.error || 'Request failed'); }); return response.json(); })
    .then(data => {
        btn.disabled = false;
        btn.innerHTML = '<i data-lucide="sparkles" class="w-4 h-4"></i> {% trans "Generate AI Response" %}';
        lucide.createIcons();
        if (data.success) {
            document.getElementById('aiSuggestionEnText').textContent = data.response_en;
            document.getElementById('aiSuggestionArText').textContent = data.response_ar;
            suggestionsDiv.classList.remove('hidden');
        } else { alert(data.error || '{% trans "Failed to generate response" %}'); }
    })
    .catch(error => {
        console.error('Error:', error);
        btn.disabled = false;
        btn.innerHTML = '<i data-lucide="sparkles" class="w-4 h-4"></i> {% trans "Generate AI Response" %}';
        lucide.createIcons();
        alert(error.message || '{% trans "An error occurred while generating response" %}');
    });
}

function useObsAISuggestion(lang) {
    var text = '';
    var card = null;
    if (lang === 'en') {
        text = document.getElementById('aiSuggestionEnText').textContent;
        card = document.getElementById('aiSuggestionEn');
    } else {
        text = document.getElementById('aiSuggestionArText').textContent;
        card = document.getElementById('aiSuggestionAr');
    }
    document.getElementById('responseText').value = text;
    card.classList.add('border-navy', 'bg-navy/5');
    setTimeout(() => card.classList.remove('border-navy', 'bg-navy/5'), 1500);
}
</script>

<!-- Respond to Reporter Modal -->
<div id="respondModal" style="display:none" class="fixed inset-0 bg-black/50 z-50 flex items-center justify-center p-4">
    <div class="bg-white rounded-2xl shadow-2xl w-full max-w-3xl max-h-[90vh] overflow-y-auto">
        <div class="p-6 border-b border-slate-200">
            <div class="flex items-center justify-between">
                <h3 class="text-xl font-bold text-navy flex items-center gap-2">
                    <i data-lucide="message-square" class="w-5 h-5"></i>
                    {% trans "Send Response to Reporter" %}
                </h3>
                <button type="button" onclick="closeModal('respondModal')" class="text-slate-400 hover:text-slate-600 transition">
                    <i data-lucide="x" class="w-5 h-5"></i>
                </button>
            </div>
        </div>
        <form method="post" action="{% url 'observations:observation_respond' observation.pk %}" id="respondForm">
            {% csrf_token %}
            <div class="p-6">
                {% if observation.short_description_en or observation.short_description_ar %}
                <div class="bg-light/50 border border-slate-200 rounded-2xl p-4 mb-5">
                    <div class="flex items-center gap-2 mb-2">
                        <i data-lucide="sparkles" class="w-4 h-4 text-navy"></i>
                        <span class="text-sm font-bold text-navy">{% trans "AI Summary" %}</span>
                    </div>
                    {% if observation.short_description_en %}
                    <p class="text-sm text-slate-700 leading-relaxed">{{ observation.short_description_en }}</p>
                    {% endif %}
                    {% if observation.short_description_ar %}
                    <p class="text-sm text-slate-700 leading-relaxed mt-2" dir="rtl">{{ observation.short_description_ar }}</p>
                    {% endif %}
                </div>
                {% endif %}

                <div class="mb-5">
                    <button type="button" id="generateAiBtn" onclick="generateObsAIResponse()" class="w-full inline-flex items-center justify-center gap-2 px-4 py-3 bg-navy text-white rounded-xl font-bold hover:bg-blue transition text-sm shadow-lg">
                        <i data-lucide="sparkles" class="w-4 h-4"></i>
                        {% trans "Generate AI Response" %}
                    </button>
                </div>

                <div id="aiSuggestions" class="hidden mb-5 space-y-3">
                    <div class="flex items-center gap-2 mb-2">
                        <i data-lucide="sparkles" class="w-4 h-4 text-navy"></i>
                        <span class="text-sm font-semibold text-navy">{% trans "AI Generated Response (click to use)" %}</span>
                    </div>
                    <div id="aiSuggestionEn" onclick="useObsAISuggestion('en')" class="border-2 border-slate-200 rounded-xl p-3 cursor-pointer hover:border-navy transition">
                        <p class="text-[10px] font-bold text-slate uppercase mb-1">English</p>
                        <p class="text-sm text-slate-700" id="aiSuggestionEnText"></p>
                    </div>
                    <div id="aiSuggestionAr" onclick="useObsAISuggestion('ar')" class="border-2 border-slate-200 rounded-xl p-3 cursor-pointer hover:border-navy transition" dir="rtl" style="text-align: right;">
                        <p class="text-[10px] font-bold text-slate uppercase mb-1">العربية</p>
                        <p class="text-sm text-slate-700" id="aiSuggestionArText"></p>
                    </div>
                </div>

                <div class="mb-4">
                    <label class="block text-sm font-semibold text-navy mb-2">{% trans "Your Response" %} <span class="text-red-500">*</span></label>
                    <textarea name="response" id="responseText" rows="8"
                        class="w-full px-4 py-3 border-2 border-slate-200 rounded-xl focus:outline-none focus:border-navy focus:ring-2 focus:ring-navy/20 resize-none text-sm"
                        placeholder="{% trans "Enter your response to the reporter..." %}" required>{{ observation.response|default:'' }}</textarea>
                </div>

                <p class="text-xs text-slate-400 mt-1">
                    <i data-lucide="info" class="w-3 h-3 inline mr-1"></i>
                    {% trans "At least one language is required. The response will be visible to the reporter on the tracking page." %}
                </p>
            </div>
            <div class="p-6 border-t border-slate-200 flex gap-3">
                <button type="submit" class="flex-1 px-4 py-2.5 bg-navy text-white rounded-xl font-semibold hover:bg-navy/90 transition text-sm inline-flex items-center justify-center gap-2">
                    <i data-lucide="send" class="w-4 h-4"></i>
                    {% if observation.responded_at %}{% trans "Update Response" %}{% else %}{% trans "Send Response" %}{% endif %}
                </button>
                <button type="button" onclick="closeModal('respondModal')" class="px-4 py-2.5 bg-white border-2 border-slate-200 rounded-xl font-semibold text-slate-600 hover:bg-slate-50 transition text-sm">
                    {% trans "Cancel" %}
                </button>
            </div>
        </form>
    </div>
</div>

<!-- Escalate Observation Modal -->
<div id="escalateModal" style="display:none" class="fixed inset-0 bg-black/50 z-50 flex items-center justify-center">
    <div class="bg-white rounded-2xl p-6 w-full max-w-2xl mx-4 shadow-2xl max-h-[90vh] overflow-y-auto">
        <div class="flex items-center gap-3 mb-4">
            <div class="w-10 h-10 bg-red-100 rounded-full flex items-center justify-center">
                <i data-lucide="alert-triangle" class="w-5 h-5 text-red-500"></i>
            </div>
            <h3 class="text-xl font-bold text-navy">{% trans "Escalate Observation" %}</h3>
        </div>
        <form method="post" action="{% url 'observations:observation_escalate' observation.pk %}">
            {% csrf_token %}
            <div class="mb-4">
                <label class="block text-sm font-semibold text-slate mb-2">{% trans "Escalate To" %} <span class="text-red-500">*</span></label>
                <select name="escalate_to" class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none" required>
                    <option value="">{% trans "Select Person" %}</option>
                    {% regroup escalation_targets by group as target_groups %}
                    {% for group in target_groups %}
                    {% if group.grouper == 'department_roles' %}
                    <optgroup label="{% trans 'Department Roles' %}">
                    {% else %}
                    <optgroup label="{% trans 'Managers & Admins' %}">
                    {% endif %}
                        {% for target in group.list %}
                        <option value="{{ target.staff.id }}">
                            {{ target.staff.get_full_name }}{% if target.role_label %} ({{ target.role_label }}){% endif %}
                        </option>
                        {% endfor %}
                    </optgroup>
                    {% endfor %}
                </select>
            </div>
            <div class="mb-4">
                <label class="block text-sm font-semibold text-slate mb-2">{% trans "Reason" %}</label>
                <textarea name="reason" rows="3" class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none" placeholder="{% trans 'Reason for escalation...' %}"></textarea>
            </div>
            <div class="border-t border-slate-100 pt-4 mb-4">
                <p class="text-xs font-bold text-slate uppercase mb-3">{% trans "Email Preview" %} <span class="text-slate-400 font-normal normal-case">({% trans "editable" %})</span></p>
                <div class="mb-3">
                    <label class="block text-xs font-semibold text-slate mb-1">{% trans "Subject" %}</label>
                    <input type="text" name="email_subject" value="{{ escalation_email_subject }}"
                        class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none">
                </div>
                <div>
                    <label class="block text-xs font-semibold text-slate mb-1">{% trans "Body" %}</label>
                    <textarea name="email_body" rows="8"
                        class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none font-mono whitespace-pre">{{ escalation_email_body }}</textarea>
                </div>
            </div>
            <div class="flex gap-3">
                <button type="button" onclick="document.getElementById('escalateModal').style.display='none'" class="flex-1 px-4 py-2 border border-slate-200 text-slate rounded-xl font-semibold hover:bg-slate-50 transition">
                    {% trans "Cancel" %}
                </button>
                <button type="submit" class="flex-1 px-4 py-2 bg-red-500 text-white rounded-xl font-semibold hover:bg-red-600 transition flex items-center justify-center gap-2">
                    <i data-lucide="send" class="w-4 h-4"></i> {% trans "Send Escalation Email" %}
                </button>
            </div>
        </form>
    </div>
</div>

{% include "components/send_to_modal.html" with users=assignable_users departments=departments %}
{% include "components/department_response_modal.html" %}

{% endblock %}