{% extends "layouts/base.html" %} {% load i18n %} {% load static %} {% block title %}Call Interaction - PX360{% endblock %} {% block content %}
Back to Interactions
{% trans "Call Interaction Details" %}
Subject:
{{ interaction.subject }}
{% if interaction.notes %}
Notes:

{{ interaction.notes }}

{% endif %} {% if interaction.resolution_notes %}
Resolution:
{{ interaction.resolution_notes }}
{% endif %}
Call Type:
{{ interaction.get_call_type_display }}
Resolved:
{% if interaction.resolved %} Yes {% else %} No {% endif %}
{% trans "Rating" %}
{% if interaction.satisfaction_rating %}

{{ interaction.satisfaction_rating }}/5

{% if interaction.is_low_rating %} Low Rating {% endif %} {% else %}

No rating provided

{% endif %}
{% trans "Call Metrics" %}
{% if interaction.wait_time_seconds %}
Wait Time:
{{ interaction.wait_time_seconds }} seconds
{% endif %} {% if interaction.call_duration_seconds %}
Duration:
{{ interaction.call_duration_seconds }} seconds
{% endif %}
Started:
{{ interaction.call_started_at|date:"M d, Y H:i" }}
{% trans "Caller Info" %}
{% if interaction.patient %}
Patient:
{{ interaction.patient.get_full_name }}
MRN:
{{ interaction.patient.mrn }}
{% else %}
Name:
{{ interaction.caller_name }}
Phone:
{{ interaction.caller_phone }}
{% endif %}
{% endblock %}