CMP-2025-NOV-8842 In Progress

ER Admission Delay & Poor Communication

Emergency Room · Ground Floor, Zone B · Created 12 Nov 2025

High MOH Tawasul —

Complaint

"The patient's relative complained about the delay in the ER admission process. The doctor was unavailable and nursing staff did not provide updates for over 45 minutes, causing distress to the family."

Patient

Ahmed Al-Rashid

MRN: H-29481

Severity

High

Taxonomy

Emergency

Clinical › Wait Time

Due

14 Nov, 08:00

Involved Departments

Emergency Medicine PRIMARY

Response received · accepted

Nursing Services

Awaiting response · 14h left

Activity

  1. ER department submitted a response

    Nov 13, 08:45 AM

  2. Patient contacted by phone

    Nov 12, 02:15 PM

  3. Escalated to ER Department Head

    Nov 12, 11:30 AM

  4. Assigned to Dr. Sara Mansoor

    Nov 12, 10:02 AM