import { test, expect } from '@playwright/test';
import { RoleAuthHelper } from '../../helpers/helpers';
import { ApiHelper } from '../../helpers/api-helper';

test.describe('Complaint Scenario Tests', () => {

  test.describe('Scenario A: Raised to Department', () => {
    test.describe.configure({ mode: 'serial' });

    let complaintId: string;
    let api: ApiHelper;

    test('create, activate and forward to department', async ({ page }) => {
      api = new ApiHelper(page);
      await api.authenticate('px_admin');

      const { response, body } = await api.createComplaint({
        title: `E2E Dept Scenario ${Date.now()}`,
        description: 'E2E scenario test - raised to department flow. Please ignore.',
        department: 'db141bc8-fe52-43bf-a162-b8872e4f8488',
      });
      expect(response.status()).toBe(201);
      complaintId = body.id;

      const activateResp = await api.activateComplaint(complaintId);
      expect([200, 201, 204].includes(activateResp.status())).toBeTruthy();
    });

    test('progress through department contact statuses', async ({ page }) => {
      api = new ApiHelper(page);
      await api.authenticate('px_admin');

      const contactedResp = await api.changeComplaintStatus(complaintId, 'contacted', {
        note: 'E2E test - forwarded to department for response',
      });
      expect([200, 201, 204].includes(contactedResp.status())).toBeTruthy();

      const pendingResp = await api.changeComplaintStatus(complaintId, 'pending_external', {
        note: 'E2E test - awaiting department response',
      });
      expect([200, 201, 204].includes(pendingResp.status())).toBeTruthy();
    });

    test('resolve and close after department response', async ({ page }) => {
      api = new ApiHelper(page);
      await api.authenticate('px_admin');

      const resolveResp = await api.changeComplaintStatus(complaintId, 'resolved', {
        resolution: 'E2E test - department provided explanation, issue resolved',
        resolution_category: 'full_action_taken',
        note: 'E2E test - resolved after department response',
      });
      expect([200, 201, 204].includes(resolveResp.status())).toBeTruthy();

      const closeResp = await api.changeComplaintStatus(complaintId, 'closed');
      expect([200, 201, 204].includes(closeResp.status())).toBeTruthy();
    });

    test('verify closed status in admin UI', async ({ page }) => {
      const auth = new RoleAuthHelper(page);
      await auth.login('hospital_admin');
      await page.waitForTimeout(800);

      await page.goto(`/complaints/${complaintId}/`);
      await page.waitForLoadState('domcontentloaded');
      await page.waitForTimeout(2500);

      const pageText = await page.textContent('body');
      expect(pageText).toMatch(/closed|Closed/i);
      await page.waitForTimeout(800);
    });

    test('track closed complaint via public page', async ({ page }) => {
      await page.goto('/complaints/public/track/');
      await page.waitForSelector('input[name="reference_number"]');
      await page.waitForTimeout(1200);

      const apiTrack = new ApiHelper(page);
      await apiTrack.authenticate('px_admin');
      const detailResp = await apiTrack.get(`/complaints/api/complaints/${complaintId}/`);
      const detailBody: any = await detailResp.json().catch(() => null);

      if (detailBody?.reference_number) {
        await page.fill('input[name="reference_number"]', detailBody.reference_number);
        await page.waitForTimeout(600);
        await page.click('button[type="submit"]');
        await page.waitForLoadState('domcontentloaded');
        await page.waitForTimeout(2500);

        const pageText = await page.textContent('body');
        expect(pageText).toBeTruthy();
        await page.waitForTimeout(800);
      }
    });
  });

  test.describe('Scenario B: Handled Immediately', () => {
    test.describe.configure({ mode: 'serial' });

    let complaintId: string;

    test('create, activate, resolve and close directly', async ({ page }) => {
      const api = new ApiHelper(page);
      await api.authenticate('px_admin');

      const { response, body } = await api.createComplaint({
        title: `E2E Immediate Scenario ${Date.now()}`,
        description: 'E2E scenario test - handled immediately flow. Please ignore.',
      });
      expect(response.status()).toBe(201);
      complaintId = body.id;

      await api.activateComplaint(complaintId);

      await api.addComplaintNote(complaintId, 'E2E test - investigating directly, no department needed');

      const resolveResp = await api.changeComplaintStatus(complaintId, 'resolved', {
        resolution: 'E2E test - issue resolved directly without department escalation',
        resolution_category: 'full_action_taken',
      });
      expect([200, 201, 204].includes(resolveResp.status())).toBeTruthy();

      const closeResp = await api.changeComplaintStatus(complaintId, 'closed');
      expect([200, 201, 204].includes(closeResp.status())).toBeTruthy();
    });

    test('verify quick resolution in admin UI', async ({ page }) => {
      const auth = new RoleAuthHelper(page);
      await auth.login('hospital_admin');
      await page.waitForTimeout(800);

      await page.goto(`/complaints/${complaintId}/`);
      await page.waitForLoadState('domcontentloaded');
      await page.waitForTimeout(2500);

      const pageText = await page.textContent('body');
      expect(pageText).toMatch(/closed|Closed/i);
      await page.waitForTimeout(800);
    });

    test('verify complaint appears in closed filter', async ({ page }) => {
      const auth = new RoleAuthHelper(page);
      await auth.login('hospital_admin');
      await page.waitForTimeout(800);

      await page.goto('/complaints/?status=closed');
      await page.waitForLoadState('domcontentloaded');
      await page.waitForTimeout(2500);

      const tableText = await page.locator('table').textContent();
      expect(tableText).toBeTruthy();
      await page.waitForTimeout(800);
    });
  });

  test.describe('Scenario C: Let Expire (SLA Breach)', () => {
    test.describe.configure({ mode: 'serial' });

    let complaintId: string;

    test('create complaint and backdate SLA', async ({ page }) => {
      const api = new ApiHelper(page);
      await api.authenticate('px_admin');

      const { response, body } = await api.createComplaint({
        title: `E2E Expire Scenario ${Date.now()}`,
        description: 'E2E scenario test - SLA expiry flow. Please ignore.',
      });
      expect(response.status()).toBe(201);
      complaintId = body.id;

      await api.activateComplaint(complaintId);

      const patchResp = await api.setDueAtPast('complaints', complaintId, 7);
      expect([200, 204].includes(patchResp.status())).toBeTruthy();
    });

    test('verify overdue indicator in complaint list', async ({ page }) => {
      const auth = new RoleAuthHelper(page);
      await auth.login('hospital_admin');
      await page.waitForTimeout(800);

      await page.goto('/complaints/?status=in_progress');
      await page.waitForLoadState('domcontentloaded');
      await page.waitForTimeout(2500);

      const tableText = await page.locator('table').textContent();
      const hasContent = tableText && tableText.length > 0;
      expect(hasContent).toBeTruthy();
      await page.waitForTimeout(800);
    });

    test('verify overdue indicator in complaint detail', async ({ page }) => {
      const auth = new RoleAuthHelper(page);
      await auth.login('hospital_admin');
      await page.waitForTimeout(800);

      await page.goto(`/complaints/${complaintId}/`);
      await page.waitForLoadState('domcontentloaded');
      await page.waitForTimeout(2500);

      const pageText = await page.textContent('body');
      expect(pageText).toMatch(/overdue|breached|in_progress|InProgress/i);
      await page.waitForTimeout(800);
    });

    test('complaint can still be resolved after SLA breach', async ({ page }) => {
      const api = new ApiHelper(page);
      await api.authenticate('px_admin');

      const resolveResp = await api.changeComplaintStatus(complaintId, 'resolved', {
        resolution: 'E2E test - resolved after SLA breach',
        resolution_category: 'full_action_taken',
      });
      expect([200, 201, 204].includes(resolveResp.status())).toBeTruthy();

      const closeResp = await api.changeComplaintStatus(complaintId, 'closed');
      expect([200, 201, 204].includes(closeResp.status())).toBeTruthy();
    });
  });
});