📊 Survey Analytics Report

Generated: 2026-02-07T02:39:22

Date Range: 2025-02-07 to 2026-02-07

Executive Summary

Total Templates

12

Total Surveys Sent

3,949

Total Completed

3,325

Completion Rate

84.2%

Average Score

4.68/5.0

Negative Surveys

163

Appointment Satisfaction Survey

Total Sent

10

Completed

0

Completion Rate

0.0%

Average Score

0.0/5.0

Negative Surveys

0

Question Analysis

Question Type Responses Response Rate Avg Score
Q1: Did the Appointment Section's service exceed your expectations? multiple_choice 0 0% N/A
Q2: Did the doctor explain everything about your case? multiple_choice 0 0% N/A
Q3: Did the pharmacist explain to you the medication clearly? multiple_choice 0 0% N/A
Q4: Did the staff attend your needs in an understandable language? multiple_choice 0 0% N/A
Q5: Was it easy to get an appointment? multiple_choice 0 0% N/A
Q6: Were you satisfied with your interaction with the doctor? multiple_choice 0 0% N/A
Q7: Were you served by Laboratory Receptionists as required? multiple_choice 0 0% N/A
Q8: Were you served by Radiology Receptionists as required? multiple_choice 0 0% N/A
Q9: Were you served by Receptionists as required? multiple_choice 0 0% N/A
Q10: Would you recommend the hospital to your friends and family? multiple_choice 0 0% N/A

Day Case Patient Survey

Total Sent

1

Completed

0

Completion Rate

0.0%

Average Score

0.0/5.0

Negative Surveys

0

Question Analysis

Question Type Responses Response Rate Avg Score
Q1: How satisfied were you with the pre-procedure preparation? text 0 0% N/A
Q2: How satisfied were you with the procedure itself? text 0 0% N/A
Q3: How satisfied were you with the post-procedure care? text 0 0% N/A
Q4: How satisfied were you with the discharge process? text 0 0% N/A
Q5: How likely are you to recommend this hospital to others? rating 0 0% 0.0/5.0
Q6: Any additional comments or suggestions? text 0 0% N/A

Day Case Patient Survey

Total Sent

976

Completed

828

Completion Rate

84.84%

Average Score

4.72/5.0

Negative Surveys

47

Question Analysis

Question Type Responses Response Rate Avg Score
Q1: How satisfied were you with the pre-procedure preparation? rating 828 100.0% 4.13/5.0
Q2: How satisfied were you with the procedure itself? rating 828 100.0% 4.11/5.0
Q3: How satisfied were you with the post-procedure care? rating 828 100.0% 4.11/5.0
Q4: How satisfied were you with the discharge process? rating 828 100.0% 4.11/5.0
Q5: How likely are you to recommend this hospital to others? nps 828 100.0% 7.16/5.0

EMS Emergency Services Survey

Total Sent

2

Completed

0

Completion Rate

0.0%

Average Score

0.0/5.0

Negative Surveys

0

Question Analysis

Question Type Responses Response Rate Avg Score
Q1: How satisfied were you with the ambulance response time? text 0 0% N/A
Q2: How satisfied were you with the paramedic care? text 0 0% N/A
Q3: How satisfied were you with the emergency department care? text 0 0% N/A
Q4: How satisfied were you with the communication from staff? text 0 0% N/A
Q5: How likely are you to recommend this hospital to others? rating 0 0% 0.0/5.0
Q6: Any additional comments or suggestions? text 0 0% N/A

EMS Emergency Services Survey

Total Sent

952

Completed

812

Completion Rate

85.29%

Average Score

4.67/5.0

Negative Surveys

37

Question Analysis

Question Type Responses Response Rate Avg Score
Q1: How satisfied were you with the ambulance response time? rating 812 100.0% 4.08/5.0
Q2: How satisfied were you with the paramedic care? rating 812 100.0% 4.07/5.0
Q3: How satisfied were you with the emergency department care? rating 812 100.0% 4.07/5.0
Q4: How satisfied were you with the communication from staff? rating 812 100.0% 4.09/5.0
Q5: How likely are you to recommend this hospital to others? nps 812 100.0% 7.01/5.0

Inpatient Post-Discharge Survey

Total Sent

3

Completed

0

Completion Rate

0.0%

Average Score

0.0/5.0

Negative Surveys

0

Question Analysis

Question Type Responses Response Rate Avg Score
Q1: How satisfied were you with the nursing care? multiple_choice 0 0% N/A
Q2: How satisfied were you with the doctor's care? multiple_choice 0 0% N/A
Q3: How clean was your room? multiple_choice 0 0% N/A
Q4: How satisfied were you with the food quality? multiple_choice 0 0% N/A
Q5: How well were you informed about your treatment? multiple_choice 0 0% N/A
Q6: How likely are you to recommend this hospital to others? rating 0 0% 0.0/5.0
Q7: Any additional comments or suggestions? text 0 0% N/A

Inpatient Post-Discharge Survey

Total Sent

990

Completed

852

Completion Rate

86.06%

Average Score

4.59/5.0

Negative Surveys

41

Question Analysis

Question Type Responses Response Rate Avg Score
Q1: How satisfied were you with the nursing care? rating 852 100.0% 4.1/5.0
Q2: How satisfied were you with the doctor's care? rating 852 100.0% 4.11/5.0
Q3: How clean was your room? rating 852 100.0% 4.09/5.0
Q4: How satisfied were you with the food quality? rating 852 100.0% 4.1/5.0
Q5: How well were you informed about your treatment? rating 852 100.0% 4.1/5.0
Q6: How likely are you to recommend this hospital to others? nps 852 100.0% 7.07/5.0

Inpatient Satisfaction Survey

Total Sent

9

Completed

0

Completion Rate

0.0%

Average Score

0.0/5.0

Negative Surveys

0

Question Analysis

Question Type Responses Response Rate Avg Score
Q1: Are the Patient Relations Coordinators/ Social Workers approachable and accessible? multiple_choice 0 0% N/A
Q2: Did the physician give you clear information about your medications? multiple_choice 0 0% N/A
Q3: Did your physician exerted efforts to include you in making the decisions about your treatment? multiple_choice 0 0% N/A
Q4: Is the cleanliness level of the hospital exceeding your expectations? multiple_choice 0 0% N/A
Q5: Was there a clear explanation given to you regarding your financial coverage and payment responsibility? multiple_choice 0 0% N/A
Q6: Were you satisfied with our admission time and process? multiple_choice 0 0% N/A
Q7: Were you satisfied with our discharge time and process? multiple_choice 0 0% N/A
Q8: Were you satisfied with the doctor's care? multiple_choice 0 0% N/A
Q9: Were you satisfied with the food services? multiple_choice 0 0% N/A
Q10: Were you satisfied with the level of safety at the hospital? multiple_choice 0 0% N/A
Q11: Were you satisfied with the nurses' care? multiple_choice 0 0% N/A
Q12: Would you recommend the hospital to your friends and family? multiple_choice 0 0% N/A

OPD Patient Experience Survey

Total Sent

5

Completed

1

Completion Rate

20.0%

Average Score

3.4/5.0

Negative Surveys

0

Question Analysis

Question Type Responses Response Rate Avg Score
Q1: How satisfied were you with the registration process? rating 1 100.0% 4.0/5.0
Q2: How satisfied were you with the waiting time? rating 1 100.0% 3.0/5.0
Q3: How satisfied were you with the doctor's consultation? rating 1 100.0% 3.0/5.0
Q4: How satisfied were you with the pharmacy service? rating 1 100.0% 4.0/5.0
Q5: How likely are you to recommend this hospital to others? rating 1 100.0% 3.0/5.0
Q6: Any additional comments or suggestions? text 1 100% N/A

OPD Patient Experience Survey

Total Sent

982

Completed

829

Completion Rate

84.42%

Average Score

4.75/5.0

Negative Surveys

37

Question Analysis

Question Type Responses Response Rate Avg Score
Q1: How satisfied were you with the registration process? rating 829 100.0% 4.13/5.0
Q2: How satisfied were you with the waiting time? rating 829 100.0% 4.13/5.0
Q3: How satisfied were you with the doctor's consultation? rating 829 100.0% 4.13/5.0
Q4: How satisfied were you with the pharmacy service? rating 829 100.0% 4.13/5.0
Q5: How likely are you to recommend this hospital to others? nps 829 100.0% 7.23/5.0

Outpatient Satisfaction Survey

Total Sent

14

Completed

1

Completion Rate

7.14%

Average Score

0.0/5.0

Negative Surveys

1

Question Analysis

Question Type Responses Response Rate Avg Score
Q1: Did the doctor explained everything about your case? multiple_choice 1 100% N/A
Q2: Did the pharmacist explained to you the medication clearly? multiple_choice 1 100% N/A
Q3: Did the staff attended your needs in an understandable language? multiple_choice 1 100% N/A
Q4: Were you satisfied with your interaction with the doctor? multiple_choice 1 100% N/A
Q5: Were you served by Laboratory Receptionists as required? multiple_choice 1 100% N/A
Q6: Were you served by Radiology Receptionists as required? multiple_choice 1 100% N/A
Q7: Were you served by Receptionists as required? multiple_choice 1 100% N/A
Q8: Would you recommend the hospital to your friends and family? multiple_choice 1 100% N/A

Patient Experience Demo Survey

Total Sent

5

Completed

2

Completion Rate

40.0%

Average Score

4.0/5.0

Negative Surveys

0

Question Analysis

Question Type Responses Response Rate Avg Score
Q1: Please share any additional comments about your stay text 1 50% N/A
Q2: How would you rate the quality of nursing care? rating 2 100.0% 4.0/5.0
Q3: Which department did you visit? multiple_choice 2 100% N/A
Q4: What aspects of your experience were satisfactory? (Select all that apply) rating 2 100.0% 0.0/5.0
Q5: How would you rate the hospital facilities? rating 2 100.0% 4.0/5.0