{% extends 'layouts/base.html' %}
{% load i18n %}

{% block title %}{% trans "Complaints Analytics" %}{% endblock %}

{% block extra_css %}
{% endblock %}

{% block content %}
<div class="container-fluid">
    <!-- Page Header -->
    <div class="d-flex justify-content-between align-items-center mb-4">
        <div>
            <h1 class="h3 mb-0">{% trans "Complaints Analytics" %}</h1>
            <p class="text-muted">{% trans "Comprehensive complaints metrics and insights" %}</p>
        </div>
        <div>
            <form method="get" class="d-inline">
                <select name="date_range" class="form-select d-inline-block w-auto" onchange="this.form.submit()">
                    <option value="7" {% if date_range == 7 %}selected{% endif %}>{% trans "Last 7 Days" %}</option>
                    <option value="30" {% if date_range == 30 %}selected{% endif %}>{% trans "Last 30 Days" %}</option>
                    <option value="90" {% if date_range == 90 %}selected{% endif %}>{% trans "Last 90 Days" %}</option>
                </select>
            </form>
        </div>
    </div>

    <!-- Summary Cards -->
    <div class="row mb-4">
        <div class="col-md-3">
            <div class="card border-left-primary">
                <div class="card-body">
                    <div class="text-xs font-weight-bold text-primary text-uppercase mb-1">{% trans "Total Complaints" %}</div>
                    <div class="h5 mb-0 font-weight-bold">{{ dashboard_summary.status_counts.total }}</div>
                    <small class="text-muted">
                        {% if dashboard_summary.trend.percentage_change > 0 %}
                            <i class="bi-arrow-up text-danger"></i> +{{ dashboard_summary.trend.percentage_change }}%
                        {% elif dashboard_summary.trend.percentage_change < 0 %}
                            <i class="bi-arrow-down text-success"></i> {{ dashboard_summary.trend.percentage_change }}%
                        {% else %}
                            <i class="bi-dash text-muted"></i> 0%
                        {% endif %}
                        {% trans "vs last period" %}
                    </small>
                </div>
            </div>
        </div>
        <div class="col-md-3">
            <div class="card border-left-warning">
                <div class="card-body">
                    <div class="text-xs font-weight-bold text-warning text-uppercase mb-1">{% trans "Open" %}</div>
                    <div class="h5 mb-0 font-weight-bold">{{ dashboard_summary.status_counts.open }}</div>
                </div>
            </div>
        </div>
        <div class="col-md-3">
            <div class="card border-left-danger">
                <div class="card-body">
                    <div class="text-xs font-weight-bold text-danger text-uppercase mb-1">{% trans "Overdue" %}</div>
                    <div class="h5 mb-0 font-weight-bold">{{ dashboard_summary.status_counts.overdue }}</div>
                </div>
            </div>
        </div>
        <div class="col-md-3">
            <div class="card border-left-success">
                <div class="card-body">
                    <div class="text-xs font-weight-bold text-success text-uppercase mb-1">{% trans "Resolved" %}</div>
                    <div class="h5 mb-0 font-weight-bold">{{ dashboard_summary.status_counts.resolved }}</div>
                </div>
            </div>
        </div>
    </div>

    <div class="row mb-4">
        <!-- Complaints Trend -->
        <div class="col-lg-8">
            <div class="card">
                <div class="card-header">
                    <h6 class="m-0 font-weight-bold">{% trans "Complaints Trend" %}</h6>
                </div>
                <div class="card-body">
                    <div id="trendChart"></div>
                </div>
            </div>
        </div>

        <!-- Top Categories -->
        <div class="col-lg-4">
            <div class="card">
                <div class="card-header">
                    <h6 class="m-0 font-weight-bold">{% trans "Top Categories" %}</h6>
                </div>
                <div class="card-body">
                    <div id="categoryChart"></div>
                </div>
            </div>
        </div>
    </div>

    <div class="row mb-4">
        <!-- SLA Compliance -->
        <div class="col-lg-6">
            <div class="card">
                <div class="card-header">
                    <h6 class="m-0 font-weight-bold">{% trans "SLA Compliance" %}</h6>
                </div>
                <div class="card-body">
                    <div class="text-center mb-3">
                        <h2 class="{% if sla_compliance.overall_compliance_rate >= 80 %}text-success{% elif sla_compliance.overall_compliance_rate >= 60 %}text-warning{% else %}text-danger{% endif %}">
                            {{ sla_compliance.overall_compliance_rate }}%
                        </h2>
                        <p class="text-muted">{% trans "Overall Compliance Rate" %}</p>
                    </div>
                    <div class="row text-center">
                        <div class="col-6">
                            <h4 class="text-success">{{ sla_compliance.on_time }}</h4>
                            <small class="text-muted">{% trans "On Time" %}</small>
                        </div>
                        <div class="col-6">
                            <h4 class="text-danger">{{ sla_compliance.overdue }}</h4>
                            <small class="text-muted">{% trans "Overdue" %}</small>
                        </div>
                    </div>
                </div>
            </div>
        </div>

        <!-- Resolution Rate -->
        <div class="col-lg-6">
            <div class="card">
                <div class="card-header">
                    <h6 class="m-0 font-weight-bold">{% trans "Resolution Metrics" %}</h6>
                </div>
                <div class="card-body">
                    <div class="mb-3">
                        <div class="d-flex justify-content-between mb-1">
                            <span>{% trans "Resolution Rate" %}</span>
                            <strong>{{ resolution_rate.resolution_rate }}%</strong>
                        </div>
                        <div class="progress">
                            <div class="progress-bar bg-success" style="width: {{ resolution_rate.resolution_rate }}%"></div>
                        </div>
                    </div>
                    <div class="row text-center">
                        <div class="col-6">
                            <h4>{{ resolution_rate.resolved }}</h4>
                            <small class="text-muted">{% trans "Resolved" %}</small>
                        </div>
                        <div class="col-6">
                            <h4>{{ resolution_rate.pending }}</h4>
                            <small class="text-muted">{% trans "Pending" %}</small>
                        </div>
                    </div>
                    {% if resolution_rate.avg_resolution_time_hours %}
                    <div class="mt-3 text-center">
                        <p class="mb-0"><strong>{% trans "Avg Resolution Time" %}:</strong></p>
                        <h5>{{ resolution_rate.avg_resolution_time_hours }} {% trans "hours" %}</h5>
                    </div>
                    {% endif %}
                </div>
            </div>
        </div>
    </div>

    <!-- Overdue Complaints -->
    {% if overdue_complaints %}
    <div class="row">
        <div class="col-12">
            <div class="card">
                <div class="card-header">
                    <h6 class="m-0 font-weight-bold text-danger">{% trans "Overdue Complaints" %}</h6>
                </div>
                <div class="card-body">
                    <div class="table-responsive">
                        <table class="table table-hover">
                            <thead>
                                <tr>
                                    <th>{% trans "ID" %}</th>
                                    <th>{% trans "Source" %}</th>
                                    <th>{% trans "Title" %}</th>
                                    <th>{% trans "Patient" %}</th>
                                    <th>{% trans "Severity" %}</th>
                                    <th>{% trans "Due Date" %}</th>
                                    <th>{% trans "Assigned To" %}</th>
                                    <th>{% trans "Actions" %}</th>
                                </tr>
                            </thead>
                            <tbody>
                                {% for complaint in overdue_complaints %}
                                <tr>
                                    <td><a href="{% url 'complaints:complaint_detail' complaint.id %}" class="text-decoration-none">
                                        <code>{{ complaint.id|slice:8 }}</code>
                                    </a></td>
                                    <td>
                                        {% if complaint.source_name %}
                                            <span class="badge bg-info" title="{% trans 'PX Source' %}: {{ complaint.source_name }}">
                                                <i class="bi bi-cloud-arrow-down"></i> {{ complaint.source_name|truncatechars:12 }}
                                            </span>
                                        {% elif complaint.complaint_source_type == 'internal' %}
                                            <span class="badge bg-primary" title="{% trans 'Internal' %}">
                                                <i class="bi bi-building"></i> {% trans "Internal" %}
                                            </span>
                                        {% else %}
                                            <span class="badge bg-secondary" title="{% trans 'External' %}">
                                                <i class="bi bi-person"></i> {% trans "Patient" %}
                                            </span>
                                        {% endif %}
                                    </td>
                                    <td>{{ complaint.title|truncatechars:50 }}</td>
                                    <td>{{ complaint.patient_full_name }}</td>
                                    <td>
                                        <span class="badge bg-{% if complaint.severity == 'critical' %}danger{% elif complaint.severity == 'high' %}warning{% else %}secondary{% endif %}">
                                            {{ complaint.severity }}
                                        </span>
                                    </td>
                                    <td class="text-danger">{{ complaint.due_at|date:"Y-m-d H:i" }}</td>
                                    <td>{{ complaint.assigned_to_full_name|default:"Unassigned" }}</td>
                                    <td>
                                        <a href="{% url 'complaints:complaint_detail' complaint.id %}" class="btn btn-sm btn-primary">
                                            <i class="bi-eye"></i>
                                        </a>
                                    </td>
                                </tr>
                                {% endfor %}
                            </tbody>
                        </table>
                    </div>
                </div>
            </div>
        </div>
    </div>
    {% endif %}
</div>

<script>
// Trend Chart - ApexCharts
var trendOptions = {
    series: [{
        name: '{% trans "Complaints" %}',
        data: {{ trends.data|safe }}
    }],
    chart: {
        type: 'line',
        height: 320,
        toolbar: {
            show: false
        }
    },
    stroke: {
        curve: 'smooth',
        width: 3
    },
    colors: ['#4bc0c0'],
    {#fill: {#}
    {#    type: 'gradient',#}
    {#    gradient: {#}
    {#        shadeIntensity: 1,#}
    {#        opacityFrom: 0.4,#}
    {#        opacityTo: 0.1,#}
    {#    }#}
    {# },#}
    xaxis: {
        categories: {{ trends.labels|safe }},
        labels: {
            style: {
                fontSize: '12px'
            }
        }
    },
    yaxis: {
        min: 0,
        forceNiceScale: true,
        labels: {
            style: {
                fontSize: '12px'
            }
        }
    },
    grid: {
        borderColor: '#e7e7e7',
        strokeDashArray: 5
    },
    tooltip: {
        theme: 'light'
    }
};
var trendChart = new ApexCharts(document.querySelector("#trendChart"), trendOptions);
trendChart.render();

// Category Chart - ApexCharts
var categoryOptions = {
    series: [{% for cat in top_categories.categories %}{{ cat.count }}{% if not forloop.last %},{% endif %}{% endfor %}],
    chart: {
        type: 'donut',
        height: 360
    },
    labels: [{% for cat in top_categories.categories %}'{{ cat.category }}'{% if not forloop.last %},{% endif %}{% endfor %}],
    colors: ['#ff6384', '#36a2eb', '#ffce56', '#4bc0c0', '#9966ff', '#ff9f40'],
    legend: {
        position: 'bottom',
        fontSize: '12px'
    },
    dataLabels: {
        enabled: true,
        formatter: function (val) {
            return val.toFixed(1) + "%"
        }
    },
    plotOptions: {
        pie: {
            donut: {
                size: '65%'
            }
        }
    },
    tooltip: {
        theme: 'light'
    }
};
var categoryChart = new ApexCharts(document.querySelector("#categoryChart"), categoryOptions);
categoryChart.render();
</script>
{% endblock %}