Al Hammadi Hospital · PX360

Email & SMS Review

Current templates as they are sent, plus three design directions for the patient survey email.

Section 1

Current email templates

Rendered exactly as patients and staff receive them.

New complaint — admin notification
Survey invitation — patient
Explanation request — staff
SLA reminder
New observation — notification
Inquiry dept-response reminder

Section 2

SMS templates

The text-message content sent for each scenario.

ScenarioMessage
send_post_discharge_surveyYour experience survey is ready: <value>
send_department_notification_taskPX360: Complaint #CMP-202607-0007 sent to Emergency Department. Review: https://px360.app/r/CMP-202607-0007
complaint_explanation_formPX360: Your verification code is 378752. Enter this to submit your response for complaint #CMP-202607-0007.
champion_start_investigationYou have feedback to provide for complaint #CMP-202607-0007. Please respond at: https://px360.app/r/CMP-202607-0007
champion_review_answersPX360: Your verification code is 378752. Enter this to submit your response for complaint #CMP-202607-0007.
inquiry_respond_with_tokenPX360: Your inquiry INQ-202607-0003 has been responded to. View: https://px360.app/t/INQ-202607-0003
inquiry_respondPX360: Your inquiry #INQ-202607-0003 has been responded to. View details: https://px360.app/t/INQ-202607-0003
inquiry_send_toPX360: Inquiry #INQ-202607-0003 sent to Emergency Department. Review: https://px360.app/r/CMP-202607-0007
inquiry_department_responsePX360: Your inquiry INQ-202607-0003 has been responded to. View: https://px360.app/t/INQ-202607-0003
involved_department_responsePX360: Your complaint CMP-202607-0007 has been responded to. View: https://px360.app/t/INQ-202607-0003
observation_send_toPX360: Observation #CMP-202607-0007 sent to Emergency Department. Review: https://px360.app/r/CMP-202607-0007
observation_department_responsePX360: Your observation OBS-202607-0012 has been responded to. View details: https://px360.app/t/INQ-202607-0003
observation_respond_with_tokenPX360: Your observation OBS-202607-0012 has been responded to. View: https://px360.app/t/INQ-202607-0003
feedback_send_toPX360: Feedback 'Long wait time in OPD' logged for Emergency Department. https://px360.app/r/CMP-202607-0007
NotificationServiceWithSettings.send_explanation_overduePX360 ESCALATION: Explanation overdue for Complaint #CMP-202607-0007 by Dr. Sara Al Otaibi
test_notificationPX360 Test: Your SMS notifications are configured correctly.
appreciation_send_toPX360: Appreciation #CMP-202607-0007 sent to Emergency Department. https://px360.app/r/CMP-202607-0007

Section 3

Survey invitation — three design options

Same content, three directions. Pick the one you'd like us to adopt.

Option A — Current
Option B — Modern editorial
Option C — Warm premium

All three are email-client safe (table-based, inline styles) and ready to send.