channel,purpose,subject,content,example email,Appointment confirmation,—,"{patient_name} , {patient_name} {appointment_id} {appointment_date} {appointment_time} {department} {doctor_name} {location} - - - {hospital_phone} {hospital_email}","Ahmed Al Rashid , Ahmed Al Rashid APT-2026-001 Jul 8, 2026 Jul 8, 2026 Emergency Department Dr. Khalid Al Subaie Outpatient Clinics - - - +966 55 123 4567 patient@example.com" email,Communication request notification,—,"{reason} {patient_name} {source_user_name} {message} {request_id}","Quality concern Ahmed Al Rashid Ahmed Al Rashid Please review and respond at your earliest convenience. REQ-2026-0042" email,Explanation reminder,—,"{staff.first_name} {staff.last_name} , #{complaint.id} {complaint.title} {complaint.description} {hours_remaining} ({due_date}) تذكير: طلب شرح - شكوى #{complaint.id} هذا تذكير بأنه تم طلب منك تقديم شرح بخصوص الشكوى التالية. موعد تقديم الشرح يتبقى {hours_remaining} ساعة (الموعد النهائي: {due_date}). يرجى تقديم الشرح قبل الموعد النهائي لتجنب التصعيد إلى مديرك المباشر.","Sara Al Otaibi , #CMP-202607-0007 Long wait time in OPD Patient waited over an hour beyond the scheduled appointment time. 24 (Jul 8, 2026) تذكير: طلب شرح - شكوى #CMP-202607-0007 هذا تذكير بأنه تم طلب منك تقديم شرح بخصوص الشكوى التالية. موعد تقديم الشرح يتبقى 24 ساعة (الموعد النهائي: Jul 8, 2026). يرجى تقديم الشرح قبل الموعد النهائي لتجنب التصعيد إلى مديرك المباشر." email,Explanation request,—,"{staff_name} , {custom_message} #{complaint_id} {complaint_title} {patient_name} {department_name} {due_date} {description}","Dr. Sara Al Otaibi , Kindly provide a detailed explanation. # Long wait time in OPD Ahmed Al Rashid Emergency Department Jul 8, 2026 Patient waited over an hour beyond the scheduled appointment time." email,Explanation second reminder,—,"{staff.first_name} {staff.last_name} , #{complaint.id} {complaint.title} {complaint.description} {hours_remaining} ({due_date}) تذكير نهائي وعاجل: طلب شرح - شكوى #{complaint.id} هذا تذكيرك النهائي بأنه تم طلب منك تقديم شرح بخصوص الشكوى التالية. مهم: إذا لم تقدم شرحك قبل الموعد النهائي، سيتم تصعيد هذا الأمر إلى مديرك المباشر لاتخاذ الإجراء اللازم. يرجى تقديم الشرح فوراً لتجنب التصعيد.","Sara Al Otaibi , #CMP-202607-0007 Long wait time in OPD Patient waited over an hour beyond the scheduled appointment time. 24 (Jul 8, 2026) تذكير نهائي وعاجل: طلب شرح - شكوى #CMP-202607-0007 هذا تذكيرك النهائي بأنه تم طلب منك تقديم شرح بخصوص الشكوى التالية. مهم: إذا لم تقدم شرحك قبل الموعد النهائي، سيتم تصعيد هذا الأمر إلى مديرك المباشر لاتخاذ الإجراء اللازم. يرجى تقديم الشرح فوراً لتجنب التصعيد." email,Implementation status,Email Templates - Implementation Status,"Email Templates - Implementation Status 🏥 Email Template System Al Hammadi Hospital - Unified Brand Identity 🎨 Brand Color Palette Primary Navy #005696 Accent Blue #007bbd Light Background #eef6fb Slate Gray #64748b 👥 Patient-Facing Templates Emails sent to patients Survey Invitation templates/emails/survey_invitation.html Usage: Sent after patient visits for feedback collection Appointment Confirmation templates/emails/appointment_confirmation.html Usage: Sent when appointments are booked Survey Results Notification templates/emails/survey_results_notification.html Usage: Department heads notified of survey results 👨‍⚕️ Staff/Admin Templates Internal communication emails Explanation Request INTEGRATED templates/emails/explanation_request.html Integration: apps/complaints/tasks.py Function: send_explanation_request_email() User Invitation INTEGRATED templates/accounts/onboarding/invitation_email.html Integration: apps/accounts/services.py Function: EmailService.send_invitation_email() Invitation Reminder INTEGRATED templates/accounts/onboarding/reminder_email.html Integration: apps/accounts/services.py Function: EmailService.send_reminder_email() Onboarding Completion INTEGRATED templates/accounts/onboarding/completion_email.html Integration: apps/accounts/services.py Function: EmailService.send_completion_notification() Password Reset INTEGRATED templates/accounts/email/password_reset_email.html Integration: Django Authentication System 🔌 Integration Points Complaints System apps/complaints/tasks.py send_explanation_request_email(explanation_id) Sends branded explanation request emails to staff when complaints are filed. Accounts Service apps/accounts/services.py EmailService.send_*_email() All onboarding emails (invitation, reminder, completion) use branded templates. Notifications Service apps/notifications/services.py NotificationService.send_email() Unified email service with HTML support and database logging. Base Template templates/emails/ All email templates extend the base template for consistent branding. Al Hammadi Hospital Email Template System Patient Experience Management Department Created on March 12, 2026 Documentation: templates/emails/README_EMAIL_TEMPLATES.md","Email Templates - Implementation Status 🏥 Email Template System Al Hammadi Hospital - Unified Brand Identity 🎨 Brand Color Palette Primary Navy #005696 Accent Blue #007bbd Light Background #eef6fb Slate Gray #64748b 👥 Patient-Facing Templates Emails sent to patients Survey Invitation templates/emails/survey_invitation.html Usage: Sent after patient visits for feedback collection Appointment Confirmation templates/emails/appointment_confirmation.html Usage: Sent when appointments are booked Survey Results Notification templates/emails/survey_results_notification.html Usage: Department heads notified of survey results 👨‍⚕️ Staff/Admin Templates Internal communication emails Explanation Request INTEGRATED templates/emails/explanation_request.html Integration: apps/complaints/tasks.py Function: send_explanation_request_email() User Invitation INTEGRATED templates/accounts/onboarding/invitation_email.html Integration: apps/accounts/services.py Function: EmailService.send_invitation_email() Invitation Reminder INTEGRATED templates/accounts/onboarding/reminder_email.html Integration: apps/accounts/services.py Function: EmailService.send_reminder_email() Onboarding Completion INTEGRATED templates/accounts/onboarding/completion_email.html Integration: apps/accounts/services.py Function: EmailService.send_completion_notification() Password Reset INTEGRATED templates/accounts/email/password_reset_email.html Integration: Django Authentication System 🔌 Integration Points Complaints System apps/complaints/tasks.py send_explanation_request_email(explanation_id) Sends branded explanation request emails to staff when complaints are filed. Accounts Service apps/accounts/services.py EmailService.send_*_email() All onboarding emails (invitation, reminder, completion) use branded templates. Notifications Service apps/notifications/services.py NotificationService.send_email() Unified email service with HTML support and database logging. Base Template templates/emails/ All email templates extend the base template for consistent branding. Al Hammadi Hospital Email Template System Patient Experience Management Department Created on March 12, 2026 Documentation: templates/emails/README_EMAIL_TEMPLATES.md" email,Inquiry dept response escalation,—,"{recipient_name} , {inquiry.reference_number} {inquiry.subject} {department_name} {sla_due_at} {hours_overdue} تصعيد - رد القسم متأخر - {inquiry.reference_number} موعد الاستحقاق: {sla_due_at} - ساعات التأخير: {hours_overdue}","Dr. Sara Al Otaibi , INQ-202607-0003 Long wait time in OPD Emergency Department Jul 8, 2026 6 تصعيد - رد القسم متأخر - INQ-202607-0003 موعد الاستحقاق: Jul 8, 2026 - ساعات التأخير: 6" email,Inquiry dept response reminder,—,"{recipient_name} , {inquiry.reference_number} {inquiry.subject} {department_name} {sla_due_at} {hours_remaining} تذكير - مطلوب رد القسم - {inquiry.reference_number} موعد الاستحقاق: {sla_due_at} - الوقت المتبقي: {hours_remaining} ساعة","Dr. Sara Al Otaibi , INQ-202607-0003 Long wait time in OPD Emergency Department Jul 8, 2026 24 تذكير - مطلوب رد القسم - INQ-202607-0003 موعد الاستحقاق: Jul 8, 2026 - الوقت المتبقي: 24 ساعة" email,Inquiry explanation request,—,"{staff_name}, #{inquiry_reference} {inquiry_subject} {inquiry_message} {request_message} {explanation_url}","Dr. Sara Al Otaibi, #CMP-202607-0007 Long wait time in OPD Please review and respond. Please review and respond. https://px360.app/explain/abc123" email,Invitation expired,—,"{user.first_name} ,","Ahmed ," email,New appreciation notification,—,"{recipient_name} , : APR-{reference} : {sender_name} : {hospital_name} : {department_name} : {category} : {message_en} : {message_ar} {notification_type} {current_time}","Dr. Sara Al Otaibi , : APR-CMP-202607-0007 : Ahmed Al Rashid : Al Hammadi Hospital : Emergency Department : Wait Time : Please review and respond. : Please review and respond. Complaint Update Jul 8, 2026" email,New complaint admin notification,—,"{priority_badge} complaint: {complaint_title} {admin_name} >, : {reference_number} : {complaint_title} : {priority} : {severity} : {patient_name} : {hospital_name} : {department_name} : {description} {notification_type} {current_time}","high complaint: Long wait time in OPD Mohammed Al Harbi >, : CMP-202607-0007 : Long wait time in OPD : high : medium : Ahmed Al Rashid : Al Hammadi Hospital : Emergency Department : Patient waited over an hour beyond the scheduled appointment time. Complaint Update Jul 8, 2026" email,New inquiry notification,—,"{recipient_name} , : {reference_number} : {subject} : {category} : {priority} : {contact_name} : {hospital_name} : {department_name} : {message} {notification_type} {current_time}","Dr. Sara Al Otaibi , : CMP-202607-0007 : Long wait time in OPD : Wait Time : high : Ahmed Al Rashid : Al Hammadi Hospital : Emergency Department : Please review and respond at your earliest convenience. Complaint Update Jul 8, 2026" email,New observation notification,—,"{recipient_name} , {observation.tracking_code} {observation.title} {observation.category.name_en}N/A {observation.get_status_display} {observation.assigned_department.name}","Dr. Sara Al Otaibi , OBS-202607-0012 Long wait time in OPD Ahmed Al RashidN/A in_progress Ahmed Al Rashid" email,New suggestion notification,—,"{recipient_name} , : SG-{reference} : {title} : {category} : {priority} : {contact_name} : {hospital_name} : {department_name} : {message} {notification_type} {current_time}","Dr. Sara Al Otaibi , : SG-CMP-202607-0007 : Long wait time in OPD : Wait Time : high : Ahmed Al Rashid : Al Hammadi Hospital : Emergency Department : Please review and respond at your earliest convenience. Complaint Update Jul 8, 2026" email,Observation assigned,—,"{recipient_name} , {observation.tracking_code} {observation.title} {observation.category.name_en}N/A {observation.get_severity_display} {observation.location_text} {observation.hospital.name} {observation.assigned_department.name} {observation.due_at} {observation.description} - - - تم تعيين ملاحظة لك - {observation.tracking_code} تم تعيين ملاحظة لكم للمراجعة واتخاذ الإجراء اللازم. يرجى الاطلاع على التفاصيل أدناه.","Dr. Sara Al Otaibi , OBS-202607-0012 Long wait time in OPD Ahmed Al RashidN/A high Outpatient Clinics Ahmed Al Rashid Ahmed Al Rashid Jul 11, 2026 Patient waited over an hour beyond the scheduled appointment time. - - - تم تعيين ملاحظة لك - OBS-202607-0012 تم تعيين ملاحظة لكم للمراجعة واتخاذ الإجراء اللازم. يرجى الاطلاع على التفاصيل أدناه." email,Observation dept response escalation,—,"{recipient_name} , {observation.tracking_code} {observation.title} {department_name} {sla_due_at} {hours_overdue} تصعيد - رد القسم متأخر - {observation.tracking_code} موعد الاستحقاق: {sla_due_at} - ساعات التأخير: {hours_overdue}","Dr. Sara Al Otaibi , OBS-202607-0012 Long wait time in OPD Emergency Department Jul 8, 2026 6 تصعيد - رد القسم متأخر - OBS-202607-0012 موعد الاستحقاق: Jul 8, 2026 - ساعات التأخير: 6" email,Observation dept response reminder,—,"{recipient_name} , {observation.tracking_code} {observation.title} {department_name} {sla_due_at} {hours_remaining} تذكير - مطلوب رد القسم - {observation.tracking_code} موعد الاستحقاق: {sla_due_at} - الوقت المتبقي: {hours_remaining} ساعة","Dr. Sara Al Otaibi , OBS-202607-0012 Long wait time in OPD Emergency Department Jul 8, 2026 24 تذكير - مطلوب رد القسم - OBS-202607-0012 موعد الاستحقاق: Jul 8, 2026 - الوقت المتبقي: 24 ساعة" email,Observation monthly followup,—,"{recipient_name} , {observation.tracking_code} {observation.title} {observation.category.name_en}N/A {observation.get_status_display} {observation.assigned_department.name} {observation.resolved_at} {observation.resolution_notes} - - - متابعة شهرية مطلوبة - {observation.tracking_code} ملاحظة سابقة الحل تحتاج إلى مراجعة المتابعة الشهرية. يرجى التحقق من استمرار فعالية الإجراءات التصحيحية.","Dr. Sara Al Otaibi , OBS-202607-0012 Long wait time in OPD Ahmed Al RashidN/A in_progress Ahmed Al Rashid Jul 8, 2026 Please review and respond. - - - متابعة شهرية مطلوبة - OBS-202607-0012 ملاحظة سابقة الحل تحتاج إلى مراجعة المتابعة الشهرية. يرجى التحقق من استمرار فعالية الإجراءات التصحيحية." email,Observation resolved,—,"{recipient_name} , An observation assigned to you has been {status}. Please review the resolution details below. {observation.tracking_code} {observation.title} {observation.category.name_en}N/A {observation.get_status_display} {observation.assigned_department.name} {observation.resolved_at} {observation.resolution_notes} تم {status_display_ar} الملاحظة - {observation.tracking_code} تم تحديث حالة الملاحظة. يرجى مراجعة تفاصيل الحل.","Dr. Sara Al Otaibi , An observation assigned to you has been in_progress. Please review the resolution details below. OBS-202607-0012 Long wait time in OPD Ahmed Al RashidN/A in_progress Ahmed Al Rashid Jul 8, 2026 Please review and respond. تم in_progress الملاحظة - OBS-202607-0012 تم تحديث حالة الملاحظة. يرجى مراجعة تفاصيل الحل." email,Observation sla reminder,—,"{recipient_name} , {observation.tracking_code} {observation.title} {observation.category.name_en}N/A {observation.get_severity_display} {observation.get_status_display} {observation.location_text} {due_date} {hours_remaining} - - - تذكير بموعد الاستحقاق - {observation.tracking_code} هام: هذه ملاحظة غير معينة تحتاج إلى اهتمامكم. يرجى تعيينها في أقرب وقت ممكن. تاريخ الاستحقاق: {due_date} - الوقت المتبقي: {hours_remaining} ساعة","Dr. Sara Al Otaibi , OBS-202607-0012 Long wait time in OPD Ahmed Al RashidN/A high in_progress Outpatient Clinics Jul 8, 2026 24 - - - تذكير بموعد الاستحقاق - OBS-202607-0012 هام: هذه ملاحظة غير معينة تحتاج إلى اهتمامكم. يرجى تعيينها في أقرب وقت ممكن. تاريخ الاستحقاق: Jul 8, 2026 - الوقت المتبقي: 24 ساعة" email,Observation sla second reminder,—,"{recipient_name} , {observation.tracking_code} {observation.title} {observation.category.name_en}N/A {observation.get_severity_display} {observation.get_status_display} {due_date} {hours_remaining} - - - - تذكير نهائي عاجل - {observation.tracking_code} هذا هو التذكير النهائي. الملاحظة على وشك تجاوز الموعد النهائي. يرجى اتخاذ الإجراء فوراً. تاريخ الاستحقاق: {due_date} - الوقت المتبقي: {hours_remaining} ساعة","Dr. Sara Al Otaibi , OBS-202607-0012 Long wait time in OPD Ahmed Al RashidN/A high in_progress Jul 8, 2026 24 - - - - تذكير نهائي عاجل - OBS-202607-0012 هذا هو التذكير النهائي. الملاحظة على وشك تجاوز الموعد النهائي. يرجى اتخاذ الإجراء فوراً. تاريخ الاستحقاق: Jul 8, 2026 - الوقت المتبقي: 24 ساعة" email,Public inquiry notification,—,"{reference_number} {name} {subject} {message}","CMP-202607-0007 Ahmed Al Rashid Long wait time in OPD Please review and respond at your earliest convenience." email,Px digest weekly,—,"PX360 {period_label} Digest PX360 WeeklyMonthly Digest - {period_label} PX360 WeeklyMonthly Digest {hospital_name} - {period_label} {period_label} {summary.summary_en} - {f} Risk Level: {summary.risk_level} {metrics.total_complaints} Complaints {metrics.sla_compliance}% SLA Compliance {metrics.nps_score} NPS Score {metrics.avg_survey_score} Avg Survey {metrics.total_actions} Actions {metrics.avg_resolution_hours}h Avg Resolution Department Risk Level Signals {dept.department_name} {dept.risk_score}% CriticalHighMediumLow {dept.active_signals}/5 {rec.category} ({rec.complaint_count} complaints) {rec.problem_summary_en} - {action} الملخص العربي {summary.summary_ar} - {f} This report was automatically generated by PX360 - Patient Experience Analytics Platform","PX360 July 2026 Digest PX360 WeeklyMonthly Digest - July 2026 PX360 WeeklyMonthly Digest Al Hammadi Hospital - July 2026 July 2026 5 complaints, 3 resolved this period. - Risk Level: Medium 42 Complaints 92%% SLA Compliance 4/5 NPS Score 4/5 Avg Survey 12 Actions 28h Avg Resolution Department Risk Level Signals Emergency Department 4/5% CriticalHighMediumLow 3/5 Wait Time (12 complaints) OPD wait times exceeding target. - Follow-up call scheduled الملخص العربي ٥ شكاوى، ٣ تم حلها. - This report was automatically generated by PX360 - Patient Experience Analytics Platform" email,Simple email,—,"{subject} {content_html}","Long wait time in OPD " email,Sla reminder,—,"{recipient.get_full_name} , #{complaint.id} {complaint.title} {complaint.get_severity_display} {complaint.get_priority_display} {complaint.category.get_localized_name}N/A {complaint.department.get_localized_name}N/A {complaint.patient.get_full_name} (MRN: {complaint.patient.mrn})N/A {due_date} {hours_remaining} {complaint.get_status_display} - - - تذكير اتفاقية مستوى الخدمة - شكوى #{complaint.id} هام: هذا تذكير بشكوى غير معينة تحتاج إلى اهتمامكم. يرجى تعيينها لأحد أعضاء الفريق المناسبين في أقرب وقت ممكن. معلومات اتفاقية مستوى الخدمة: تاريخ الاستحقاق {due_date} - الوقت المتبقي: {hours_remaining} ساعة يرجى مراجعة هذه الشكوى واتخاذ الإجراء المناسب قبل الموعد النهائي لتجنب تجاوزها.","Ahmed Al Rashid , #CMP-202607-0007 Long wait time in OPD high high Ahmed Al RashidN/A Ahmed Al RashidN/A Ahmed Al Rashid (MRN: MRN123456)N/A Jul 8, 2026 24 in_progress - - - تذكير اتفاقية مستوى الخدمة - شكوى #CMP-202607-0007 هام: هذا تذكير بشكوى غير معينة تحتاج إلى اهتمامكم. يرجى تعيينها لأحد أعضاء الفريق المناسبين في أقرب وقت ممكن. معلومات اتفاقية مستوى الخدمة: تاريخ الاستحقاق Jul 8, 2026 - الوقت المتبقي: 24 ساعة يرجى مراجعة هذه الشكوى واتخاذ الإجراء المناسب قبل الموعد النهائي لتجنب تجاوزها." email,Sla second reminder,—,"{recipient.get_full_name} , #{complaint.id} {complaint.title} {complaint.get_severity_display} {complaint.get_priority_display} {complaint.category.get_localized_name}N/A {complaint.department.get_localized_name}N/A {complaint.patient.get_full_name} (MRN: {complaint.patient.mrn})N/A {due_date} {hours_remaining} {complaint.get_status_display} - - - - - - عاجل - تذكير ثاني من اتفاقية مستوى الخدمة - شكوى #{complaint.id} تنبيه هام: هذا تذكير عاجل بشكوى غير معينة تتطلب اهتماماً فورياً. هذا التذكير النهائي قبل التصعيد التلقائي. معلومات اتفاقية مستوى الخدمة: تاريخ الاستحقاق {due_date} - الوقت المتبقي: {hours_remaining} ساعة يرجى المراجعة واتخاذ إجراء فوري لتجنب التصعيد وعواقب تجاوز الموعد.","Ahmed Al Rashid , #CMP-202607-0007 Long wait time in OPD high high Ahmed Al RashidN/A Ahmed Al RashidN/A Ahmed Al Rashid (MRN: MRN123456)N/A Jul 8, 2026 24 in_progress - - - - - - عاجل - تذكير ثاني من اتفاقية مستوى الخدمة - شكوى #CMP-202607-0007 تنبيه هام: هذا تذكير عاجل بشكوى غير معينة تتطلب اهتماماً فورياً. هذا التذكير النهائي قبل التصعيد التلقائي. معلومات اتفاقية مستوى الخدمة: تاريخ الاستحقاق Jul 8, 2026 - الوقت المتبقي: 24 ساعة يرجى المراجعة واتخاذ إجراء فوري لتجنب التصعيد وعواقب تجاوز الموعد." email,Survey invitation,—,"{patient_name} >, Thank you for choosing Al Hammadi Hospital for your healthcare needs. We hope your recent visit on {visit} met your expectations.","Ahmed Al Rashid >, Thank you for choosing Al Hammadi Hospital for your healthcare needs. We hope your recent visit on met your expectations." email,Survey results notification,—,"{recipient_name} , The patient experience survey results for {dept} are now available for review. {overall_score} {total_responses} {response_rate} {strengths} {improvements} {survey_period} Please review the detailed results and prepare an action plan to address identified areas for improvement by {deadline}. {report_date} {survey_type} {access_level}","Dr. Sara Al Otaibi , The patient experience survey results for Emergency Department are now available for review. 4.2/5 156 78% July 2026 Please review the detailed results and prepare an action plan to address identified areas for improvement by Jul 15, 2026. Jul 8, 2026 Medium" email,Activation error,"{% trans ""Activation Failed"" %}",{error_message},Please review and respond. email,Bulk invite,"{% trans ""Send Bulk Invitations"" %}","-- -- {role.name} -- -- {hospital.get_localized_name} 1 2 3","-- -- Ahmed Al Rashid -- -- Ahmed Al Rashid 1 2 3" email,Category list,"{% trans ""Categories"" %}","{cat.name_en} {cat.name_ar} {cat.code} {cat.checklist_items.count} {cat.description} * *","Ahmed Al Rashid Ahmed Al Rashid 378752 12 Patient waited over an hour beyond the scheduled appointment time. * *" email,Checklist list,—,"{item.get_localized_text} {item.code} {item.description_en} {item.category.get_localized_name} {item.content.get_localized_title} - {item.order} {item.created_at} * {cat.name_en} {content_item.title_en} * * *","Long wait time in OPD 378752 Please review and respond. Ahmed Al Rashid Long wait time in OPD - Jul 8, 2026 * Ahmed Al Rashid Long wait time in OPD * * *" email,Complete,"{% trans ""Congratulations!"" %}",, email,Completion email,—,"{user.get_full_name} {user.email} {role_display} {user.department.name} {completed_at} - - - -","Ahmed Al Rashid patient@example.com Ahmed Al Rashid Jul 8, 2026 - - - -" email,Content list,"{% trans ""Onboarding Content"" %}","{item.get_localized_title} {item.get_localized_description} {item.code} {item.category.get_localized_name} {item.created_at} * * {cat.name_en} * *","Long wait time in OPD Please review and respond. 378752 Ahmed Al Rashid Jul 8, 2026 * * Ahmed Al Rashid * *" email,Dashboard,"{% trans ""Onboarding & Acknowledgements"" %}","{stats.total_invited} {stats.completed} {stats.in_progress} {stats.not_started} {activity.get_full_name} • {activity.acknowledgement_completed_at} {role_data.role} {role_data.rate}% {role_data.completed} completed {role_data.pending} pending {user.first_name}{user.last_name} {user.get_full_name} {user.email} {user.groups.first.name} {user.days_remaining} -"," Ahmed Al Rashid • Jul 8, 2026 78%% completed pending AhmedAhmed Al Rashid Ahmed Al Rashid patient@example.com Ahmed Al Rashid -" email,Invitation email,—,"Hello {name} , - - - -","Hello Ahmed Al Rashid , - - - -" email,Preview wizard,"{% trans ""Preview Onboarding Flow"" %}","{role.name} {role.description} {content.get_localized_title} {content.get_localized_description} {item.get_localized_text} {selected_role.name}","Ahmed Al Rashid Patient waited over an hour beyond the scheduled appointment time. Long wait time in OPD Please review and respond. Long wait time in OPD Ahmed Al Rashid" email,Progress detail,{{ account.get_full_name|default:account.email }},"{account.first_name} {account.get_full_name} {account.email} {account.email} {account.created_at} {progress.overall_percentage}% {progress.checklist_completed}/{progress.checklist_total} {progress.content_viewed}/{progress.content_total} {progress.current_step} 1 {progress.activation_completed_at} 2 {progress.checklist_completed_at} 3 {progress.content_completed_at} {item.name} {item.completed_at}","Ahmed Ahmed Al Rashid patient@example.com patient@example.com Jul 8, 2026 78%% / / 1 Jul 8, 2026 2 Jul 8, 2026 3 Jul 8, 2026 Ahmed Al Rashid Jul 8, 2026" email,Provisional list,"{% trans ""Provisional Accounts"" %}","{total_count} {completed_count} {in_progress_count} {account.first_name}{account.last_name} {account.get_full_name} {account.email} {account.groups.first.name} {account.created_at} {account.invitation_expires_at} - * * * {hospital.get_localized_name} {department.name} * {role.display_name}","12 12 12 AhmedAhmed Al Rashid Ahmed Al Rashid patient@example.com Ahmed Al Rashid Jul 8, 2026 Jul 8, 2026 - * * * Ahmed Al Rashid Emergency Department * Ahmed Al Rashid" email,Reminder email,—,"Hello {name} , {days_remaining} .","Hello Ahmed Al Rashid , ." email,Step activation,"{% trans ""Create Your Account"" %}","* * * *","* * * *" email,Step checklist,"{% trans ""Acknowledgement Checklist"" %}","{acknowledged_count} {total_count} {progress_percentage}% {category.get_localized_name} ({items}) {item.get_localized_text} {item.code} {item.get_localized_description}","12 12 78%% Ahmed Al Rashid () Long wait time in OPD 378752 Please review and respond." email,Step content,{{ current_content.get_localized_title }},"{current_content.get_localized_title} {current_content.get_localized_description} {step} {content} {progress_percentage}% {forloop.counter} {forloop.counter} {current_content.get_localized_content}","Long wait time in OPD Please review and respond. 78%% 12 12 " email,Welcome,"{% trans ""Welcome to PX360!"" %}",, email,Password reset email,—,"{user.email} , {protocol}://{domain}","patient@example.com , ://" sms,send_complaint_link,,, sms,send_post_discharge_survey,,Your experience survey is ready: {…},Your experience survey is ready: sms,notify_admins_new_complaint,,, sms,notify_staff_new_item,,, sms,send_complaint_creation_sms_task,,, sms,send_complaint_status_change_task,,, sms,send_department_notification_task,,PX360: Complaint #{reference_number} sent to {department_name}. Review: {review_link},PX360: Complaint #CMP-202607-0007 sent to Emergency Department. Review: https://px360.app/r/CMP-202607-0007 sms,complaint_explanation_form,,PX360: Your verification code is {code}. Enter this to submit your response for complaint #{complaint.reference_number}.,PX360: Your verification code is 378752. Enter this to submit your response for complaint #CMP-202607-0007. sms,champion_start_investigation,,You have feedback to provide for complaint #{complaint.reference_number}. Please respond at: {respond_url},You have feedback to provide for complaint #CMP-202607-0007. Please respond at: https://px360.app/r/CMP-202607-0007 sms,champion_review_answers,,PX360: Your verification code is {code}. Enter this to submit your response for complaint #{complaint.reference_number}.,PX360: Your verification code is 378752. Enter this to submit your response for complaint #CMP-202607-0007. sms,inquiry_respond_with_token,,PX360: Your inquiry {inquiry.reference_number} has been responded to. View: {track_url},PX360: Your inquiry INQ-202607-0003 has been responded to. View: https://px360.app/t/INQ-202607-0003 sms,inquiry_respond,,PX360: Your inquiry #{inquiry.reference_number} has been responded to. View details: {track_url},PX360: Your inquiry #INQ-202607-0003 has been responded to. View details: https://px360.app/t/INQ-202607-0003 sms,inquiry_send_to,,PX360: Inquiry #{inquiry.reference_number} sent to {department.name}. Review: {link},PX360: Inquiry #INQ-202607-0003 sent to Emergency Department. Review: https://px360.app/r/CMP-202607-0007 sms,inquiry_department_response,,PX360: Your inquiry {inquiry.reference_number} has been responded to. View: {track_url},PX360: Your inquiry INQ-202607-0003 has been responded to. View: https://px360.app/t/INQ-202607-0003 sms,involved_department_response,,PX360: Your complaint {complaint.reference_number} has been responded to. View: {track_url},PX360: Your complaint CMP-202607-0007 has been responded to. View: https://px360.app/t/INQ-202607-0003 sms,observation_send_to,,PX360: Observation #{observation.reference_number} sent to {department.name}. Review: {link},PX360: Observation #CMP-202607-0007 sent to Emergency Department. Review: https://px360.app/r/CMP-202607-0007 sms,observation_department_response,,PX360: Your observation {observation.tracking_code} has been responded to. View details: {track_url},PX360: Your observation OBS-202607-0012 has been responded to. View details: https://px360.app/t/INQ-202607-0003 sms,observation_respond_with_token,,PX360: Your observation {observation.tracking_code} has been responded to. View: {track_url},PX360: Your observation OBS-202607-0012 has been responded to. View: https://px360.app/t/INQ-202607-0003 sms,SurveyDeliveryService.send_survey_sms,,, sms,feedback_send_to,,PX360: Feedback '{feedback.title or 'Untitled'}' logged for {department.name}. {link},PX360: Feedback 'Long wait time in OPD' logged for Emergency Department. https://px360.app/r/CMP-202607-0007 sms,NotificationService.send_notification,,, sms,NotificationService.send_survey_invitation,,, sms,send_sms,,, sms,_send_deferred_sms,,, sms,NotificationServiceWithSettings._defer_sms_if_quiet_hours,,, sms,NotificationServiceWithSettings.send_explanation_overdue,,PX360 ESCALATION: Explanation overdue for Complaint #{complaint.id} by {staff_name},PX360 ESCALATION: Explanation overdue for Complaint #CMP-202607-0007 by Dr. Sara Al Otaibi sms,test_notification,,PX360 Test: Your SMS notifications are configured correctly.,PX360 Test: Your SMS notifications are configured correctly. sms,send_sms_direct,,, sms,send_appreciation_notification,,, sms,appreciation_send_to,,PX360: Appreciation #{appreciation.reference_number} sent to {department.name}. {link},PX360: Appreciation #CMP-202607-0007 sent to Emergency Department. https://px360.app/r/CMP-202607-0007