URGENT - FINAL REMINDER: Explanation Request - Complaint #{{ complaint.id|slice:":8" }}

Dear {{ staff.first_name }} {{ staff.last_name }},

This is your FINAL reminder that you have been requested to provide an explanation for the following complaint:

Complaint #{{ complaint.id|slice:":8" }}
Title: {{ complaint.title }}
Description: {{ complaint.description }}

Your explanation is due in {{ hours_remaining }} hours (due: {{ due_date|date:"Y-m-d H:i" }}).

IMPORTANT: If you do not submit your explanation before the deadline, this matter will be escalated to your manager for action.

To submit your explanation, click on the link below:
{{ site_url }}/complaints/explanation/{{ explanation.token }}/

Please submit your explanation immediately to avoid escalation.

If you have any questions, please contact the person who requested this explanation.

Thank you for your cooperation.

---
This is a FINAL automated reminder from the PX360 Complaint Management System.