{"text_format":"3","workbook":"xlsx","n_sheets":15,"sheets":["DropDown","JAN","FEB","MAR","APR","MAY","JUN","JUL","AUG","SEP","OCT","NOV","DEC","Rightful Side","Sheet3"],"not_rendered":{"charts":8,"defined_names":12},"read":"whole","date_system":"1900"}

{"sheet":"DropDown","index":0,"n_rows":25,"n_cols":5,"rows_kept":25}
["24 Hours","24 Hours",null,null,"Complain Classification"]
["48 Hours",{"$nulls":3},"approval issue"]
["72 Hours",{"$nulls":3},"approval issue + misdiagnosis"]
["More than 72 hours",{"$nulls":3},"attitude"]
[{"$nulls":4},"financial claim"]
[{"$nulls":4},"insurance claims"]
[{"$nulls":4},"malpractice"]
[{"$nulls":4},"medical reports"]
[{"$nulls":4},"miscommunicatoin"]
[{"$nulls":4},"misdiagnosis"]
["Satisfied","Satisfied",null,null,"negligence"]
["Neutral",{"$nulls":3},"policies"]
["Dissatisfied",{"$nulls":3},"prescription issue"]
["No Response",{"$nulls":3},"Treatment plan issue"]
[{"$nulls":4},"Technical issue"]
[{"$nulls":4},"malpractice+negligence"]
[{"$nulls":4},"miscommunicatoin+negligence"]
[{"$nulls":4},"approval issue+financial claim"]
[{"$nulls":4},"financial claim + negligence"]
["Patient","Patient",null,null,"misdiagnosis +miscommunicatoin"]
["Hospital",{"$nulls":3},"misdiagnosis +negligence"]
[{"$nulls":4},"Miscoordination"]
[{"$nulls":4},"malpractice + attitude"]
[{"$nulls":4},"approval issue +miscommunicatoin"]
[{"$nulls":4},"Miscoordination+financial claim"]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","MOH & CHI",null,null,"رقم الجوال","Time line","إرسال نموذج الشكوى",null,"Employee","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee","الوقت بين التصعيد والارسال","Closed",null,"Employee","الوقت بين الاغلاق والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","اسم الشخص المشتكى عليه - ان وجد","Complain Classification","موضوع الشكوى الأساسية","الشكوى باختصار (عربي)","الشكوى باختصار English","توثيق تذكيرات للقسم المشتكى عليه","تاريخ التذكير","سبب تأخير القسم بالرد","سبب تأخير اغلاق الشكوى خلال 72 ساعه ","الشخص المتأخر","Satisfied/Dissatisfied","الاجراء المتخذ من قبل القسم المعني  ","نتيجة الاجراء المتخذ بعد التحقيق ","Recommendation/Action plan","Responsible Department ","The Rightful Side","حلول واقتراحات ","PR - Observations\nPatient Supervisor",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[1,1,3441,30261641,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-01-01T13:22:00","امال ماهل القحطاني","CHI ",{"$nulls":3},"72 Hours","2025-01-01","13:22:00","امال ماهل القحطاني","2025-01-01","13:22:00",{"$nulls":3},"2025-01-01","13:29:00","امال ماهل القحطاني",{"$f":"(Y2+X2)-(T2+S2)","v":0.004861111112404615},"2025-01-02","10:36:00","امال ماهل القحطاني",{"$f":"(AC2+AB2)-(Y2+X2)","v":0.8798611111124046},"2025-01-02","18:42:00","أبرار بندر الشمري",{"$f":"(AG2+AF2)-(AC2+AB2)","v":0.3375000000014552},{"$nulls":3},{"$f":"(AK2+AJ2)-(Y2+X2)","v":-45658.56180555555},{"$nulls":3},{"$f":"(AO2+AN2)-(Y2+X2)","v":-45658.56180555555},"2025-01-04","10:50:00","أبرار بندر الشمري",{"$f":"(AS2+AR2)-(Y2+X2)","v":2.889583333337214},"2025-01-04","10:50:00",{"$f":"(AW2+AV2)-(Y2+X2)","v":2.889583333337214},null,"Approval issue","اشكالية نسبة التحمل لدى المستفيد ","دفع نسبة تحمل غير موضحه للمستفيد لدى الضمان الصحي ","Payment of an unspecified cost-sharing percentage for the beneficiary under health insurance\n\n\n\n","تم التواصل على التحويله ورقم الجوال للمشرف وقت ارسال التذكيرات بالنظام  بالاضافه الى التوجهه للمكتب ","2025-01-02","عدم  وجود اسباب للتأخير ","لا يوجد تجاوب كالعاده من قبل ادارة العيادات حتى بعد استنفاذ جميع التذكيرات ووسائل التواصل ","الجميع  ","Satisfied",{"$nulls":4},"Hospital",{"$nulls":3},3441,30261641,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-01-01T13:22:00","امال ماهل القحطاني","72 Hours",null,3451,30156862,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-01-02T21:07:00","ابرار الشمري","48 Hours",null,3463,30143886,"مراجع","التنويم","التمريض","تمريض قسم الإفاقة","2025-01-05T17:41:00","امال القحطاني","24 Hours",null,3446,30188197,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-01-01T20:28:00","ابرار الشمري","More than 72 hours"]
[null,2,3442,30312602,"مجلس الضمان الصحي","الطوارئ","الإداري","المدير المناوب","2025-01-01T13:29:00","امال ماهل القحطاني","CHI ",{"$nulls":3},"24 Hours","2025-01-01","01:29:00","امال ماهل القحطاني","2025-01-01","01:29:00",{"$nulls":3},"2025-01-01","14:24:00","امال ماهل القحطاني",{"$f":"(Y3+X3)-(T3+S3)","v":0.5381944444452529},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":-45658.6},{"$nulls":3},{"$f":"(AG3+AF3)-(AC3+AB3)","v":0},{"$nulls":3},{"$f":"(AK3+AJ3)-(Y3+X3)","v":-45658.6},{"$nulls":3},{"$f":"(AO3+AN3)-(Y3+X3)","v":-45658.6},"2025-01-02","10:31:00","امال ماهل القحطاني",{"$f":"(AS3+AR3)-(Y3+X3)","v":0.8381944444481633},"2025-01-02","10:31:00",{"$f":"(AW3+AV3)-(Y3+X3)","v":0.8381944444481633},null,"Approval issue","تأخير في الاجراءات  النقل للتنويم ","تأخير في اجراءات المتابعه لطلب الموافقه من قبل المدير المناوب وعدم التعاون مع ذوي المريضه ","Delay in the follow-up procedures for approval request from the on-duty manager and lack of cooperation with the patient's family\n\n",{"$nulls":5},"Dissatisfied",{"$nulls":4},"patient ",{"$nulls":3},3442,30312602,"مجلس الضمان الصحي","الطوارئ","الإداري","المدير المناوب","2025-01-01T13:29:00","امال ماهل القحطاني","24 Hours",null,3467,30344169,"وزارة الصحة","التنويم","التمريض","تمريض تنويم الأطفال","2025-01-06T15:59:00","ابرار الشمري","24 Hours",null,3465,1795358,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المخ والأعصاب","2025-01-06T12:47:00","امال القحطاني","24 Hours",null,3454,30344169,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2025-01-04T14:01:00","ابرار الشمري","72 Hours"]
[null,3,3444,30360761,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-01-01T17:34:00","ابرار الشمري","CHI ",{"$nulls":3},"48 Hours","2025-01-01","17:34:00","ابرار بندر الشمري","2025-01-01","17:34:00",{"$nulls":3},"2025-01-01","17:47:00","ابرار بندر الشمري",{"$f":"(Y4+X4)-(T4+S4)","v":0.009027777778101154},{"$nulls":3},{"$f":"(AC4+AB4)-(Y4+X4)","v":-45658.74097222222},{"$nulls":3},{"$f":"(AG4+AF4)-(AC4+AB4)","v":0},{"$nulls":3},{"$f":"(AK4+AJ4)-(Y4+X4)","v":-45658.74097222222},{"$nulls":3},{"$f":"(AO4+AN4)-(Y4+X4)","v":-45658.74097222222},"2025-01-02","18:42:00","ابرار بندر الشمري",{"$f":"(AS4+AR4)-(Y4+X4)","v":1.0381944444452529},null,null,{"$f":"(AW4+AV4)-(Y4+X4)","v":-45658.74097222222},null,"policies","رفض إعادة المبلغ بعد البدء بالجلسات","عدم التجاوب بالغاء طلب الموافقھ ( علاج طبي ( وتم اجراء جلستن من اصل 8 جلسات ولاارغب باستكمال العلاج الطبي بنفس المسشفى .","Failure to respond by canceling the approval request (medical treatment). Two sessions have been conducted out of a total of 8 sessions, and I do not wish to continue the treatment at the same hospital.",{"$nulls":5},"Satisfied",{"$nulls":4},"Hospital",{"$nulls":3},3444,30360761,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-01-01T17:34:00","ابرار الشمري","48 Hours",null,3474,30264713,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-01-07T17:00:00","امال القحطاني","48 Hours",null,3466,30303667,"مراجع","التنويم","الطبي","قسم التخدير","2025-01-06T16:07:00","امال القحطاني","48 Hours",null,3457,30248069,"ذوي المراجع","التنويم","الإداري","قسم المالية","2025-01-04T16:22:00","ابرار الشمري","48 Hours"]
[null,4,3446,30188197,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-01-01T20:28:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-01-01","20:28:00","SELF","2025-01-01","20:28:00","2025-01-04","15:35:00","أبرار بندر الشمري","2025-01-04","15:36:00","أبرار بندر الشمري",{"$f":"(X5+Y5)-(S5+T5)","v":2.797222222223354},"2025-01-05","11:26:00","أبرار بندر الشمري",{"$f":"(AC5+AB5)-(Y5+X5)","v":0.8263888888905058},"2025-01-06","13:55:00","أبرار بندر الشمري",{"$f":"(AG5+AF5)-(AC5+AB5)","v":1.1034722222175333},"2025-01-06","18:23:00","أبرار بندر الشمري",{"$f":"(AJ5+AK5)-(X5+Y5)","v":2.115972222221899},{"$nulls":3},{"$f":"(AN5+AO5)-(X5+Y5)","v":-45661.65},"2025-01-14","20:29:00","امال ماهل القحطاني",{"$f":"(AR5+AS5)-(X5+Y5)","v":10.203472222223354},null,null,{"$f":"(AV5+AW5)-(X5+Y5)","v":-45661.65},null,"Approval issue",null,"تم رفض تحويل الحالة على حساب وزارة الصحة، ورفض اتخاذ أي إجراء إلا بمقابل مالي","The transfer of the case to be covered by the Ministry of Health has been rejected, and no action will be taken unless a financial payment is made",{"$nulls":5},"Dissatisfied",{"$nulls":4},"Hospital",{"$nulls":3},3479,30208591,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-01-08T12:07:00","ابرار الشمري","24 Hours",null,3476,30349803,"وزارة الصحة","التنويم","الطبي","تنويم الأطفال","2025-01-07T18:27:00","ابرار الشمري","48 Hours",null,3472,30045855,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-01-07T18:16:00","امال القحطاني","More than 72 hours",null,3468,1595432,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2025-01-08T02:18:00","امال القحطاني","More than 72 hours"]
[null,5,3451,30156862,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-01-02T21:07:00","ابرار الشمري","MOH ",{"$nulls":3},"48 Hours","2025-01-02","21:07:00","ابرار بندر الشمري","2025-01-02","21:07:00",{"$nulls":3},"2025-01-02","21:13:00","ابرار بندر الشمري",{"$f":"(Y6+X6)-(T6+S6)","v":4.166666665696539E-3},"2025-01-04","10:49:00","ابرار بندر الشمري",{"$f":"(AC6+AB6)-(Y6+X6)","v":1.5666666666656965},"2025-01-04","15:59:00","ابرار بندر الشمري",{"$f":"(AG6+AF6)-(AC6+AB6)","v":0.21527777778101154},{"$nulls":3},{"$f":"(AK6+AJ6)-(Y6+X6)","v":-45659.88402777778},{"$nulls":3},{"$f":"(AO6+AN6)-(Y6+X6)","v":-45659.88402777778},"2025-01-04","16:56:00","أبرار بندر الشمري",{"$f":"(AS6+AR6)-(Y6+X6)","v":1.8215277777781012},null,null,{"$f":"(AW6+AV6)-(Y6+X6)","v":-45659.88402777778},"د. عزه بشير ","Miscoordination",null,"تحويل الدكتوره المراجعه لطبيب اخر ","\"The doctor referred the patient to another doctor.\"","تم التواصل عن  طريق الاتصال والواتس ",{"$nulls":4},"Dissatisfied",{"$nulls":4},"patient ",{"$nulls":3},3516,30192230,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-01-13T16:43:00","ابرار الشمري","24 Hours",null,3484,30000504,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-01-09T12:28:00","امال القحطاني","24 Hours",null,3486,30102496,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-01-09T13:44:00","ابرار الشمري","More than 72 hours",null,3498,30130189,"ذوي المراجع","التنويم","التمريض","تمريض قسم العمليات","2025-01-12T13:26:00","امال القحطاني","More than 72 hours"]
[null,6,3454,30344169,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2025-01-04T14:01:00","ابرار الشمري",{"$nulls":4},"72 Hours","2025-01-04","13:55:00","ابرار بندر الشمري","2025-01-04","14:01:00","2025-01-04","14:50:00","ابرار بندر الشمري","2025-01-04","15:28:00","ابرار بندر الشمري",0.06041666666715173,"2025-01-05","11:27:00","ابرار بندر الشمري",0.8326388888890506,"2025-01-06","13:53:00","ابرار بندر الشمري",1.101388888891961,{"$nulls":3},-45661.64444444444,{"$nulls":3},-45661.64444444444,"2025-01-07","12:56:00","رهف العنزي",{"$f":"(AS7+AR7)-(Y7+X7)","v":2.8944444444496185},null,null,-45661.64444444444,null,"Miscoordination","عدم التجاوب من قبل الدكتوره وتوجيهي الى دكتور اخر بسبب رفع شكوى سابقه على مدة الانتظار رغم حجز موعد موكد بالنظام .",{"$nulls":7},"Satisfied",{"$nulls":4},"patient ",{"$nulls":3},3546,30349865,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-01-16T18:25:00","امال القحطاني","48 Hours",null,3488,30317540,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-01-09T19:46:00","ابرار الشمري","72 Hours",null,3499,30079795,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2025-01-11T18:57:00","امال القحطاني","48 Hours",null,3505,30016258,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2025-01-12T17:08:00","ابرار الشمري","More than 72 hours"]
[null,7,3457,30248069,"ذوي المراجع","التنويم","الإداري","قسم المالية","2025-01-04T16:22:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-01-04","16:08:00","ابرار بندر الشمري","2025-01-04","16:22:00","2025-01-04","16:44:00","ابرار بندر الشمري","2025-01-04","16:45:00","ابرار بندر الشمري",0.015972222223354038,"2025-01-05","12:25:00","ابرار بندر الشمري",0.8194444444452529,{"$nulls":3},-45662.51736111111,{"$nulls":3},-45661.697916666664,{"$nulls":3},-45661.697916666664,"2025-01-05","18:43:00","ابرار بندر الشمري",1.0819444444496185,null,null,-45661.697916666664,null,"Financial claims","مبلغ مستحق ","دفع مبالغ اضافية مع العلم انه تم تغطيته تحت شركة التأمين","Paying additional fees, knowing that it was covered under the insurance company.",{"$nulls":5},"Satisfied",{"$nulls":4},"patient ",{"$nulls":3},3574,30364967,"مجلس الضمان الصحي","الطوارئ","الإداري","الموافقات الطبية","2025-01-21T13:20:00","امال القحطاني","24 Hours",null,3489,30336599,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2025-01-09T20:08:00","ابرار الشمري","24 Hours",null,3504,30362040,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-01-12T17:08:00","ابرار الشمري","72 Hours",null,3511,30057894,"ذوي المراجع","التنويم","الطبي","قسم الحضانة","2025-01-13T12:48:00","ابرار الشمري","More than 72 hours"]
[null,8,3463,30143886,"مراجع","التنويم","التمريض","تمريض قسم الإفاقة","2025-01-05T17:41:00","امال القحطاني",{"$nulls":4},"24 Hours","2025-01-05","17:02:00","امال ماهل القحطاني","2025-01-05","17:41:00","2025-01-05","18:24:00","امال القحطاني","2025-01-05","18:26:00","امال القحطاني",0.03125,{"$nulls":3},-45662.768055555556,{"$nulls":3},0,{"$nulls":3},-45662.768055555556,{"$nulls":3},-45662.768055555556,"2025-01-06","18:24:00","امال القحطاني",0.9986111111138598,"2025-01-06","18:24:00",0.9986111111138598,null,"Attitude","تعامل غير مهني من قبل التمريض ","تم التعامل بطريقه قاسيه مع المريض داخل غرفة الافاقه ","Unprofessional behavior from the nurse\n\n\n\n\n\n\n",{"$nulls":5},"Satisfied",{"$nulls":4},"patient ",{"$nulls":3},3577,30329153,"مجلس الضمان الصحي","الطوارئ","الإداري","المدير المناوب","2025-01-21T17:01:00","ابرار الشمري","48 Hours",null,3496,30354727,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2025-01-09T14:40:00","رهف العنزي","48 Hours",null,3508,555577911,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-01-12T18:32:00","امال القحطاني","24 Hours",null,3528,30334345,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-01-14T19:14:00","امال القحطاني","24 Hours"]
[null,9,3465,1795358,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المخ والأعصاب","2025-01-06T12:47:00","امال القحطاني",{"$nulls":4},"24 Hours","2025-01-06","12:40:00","امال القحطاني","2025-01-06","12:47:00","2025-01-06","18:56:00","امال القحطاني","2025-01-06","18:57:00","امال القحطاني",0.2569444444452529,{"$nulls":3},-45663.78958333333,{"$nulls":3},0,{"$nulls":3},-45663.78958333333,{"$nulls":3},-45663.78958333333,"2025-01-07","15:26:00","امال القحطاني",0.8534722222248092,"2025-01-07","15:26:00",0.8534722222248092,"د.محمد الغزالي ","Attitude","تعامل غير احترافي ","اللامبلاه  بحالة المريض  وصرف الادويه بعدم رغبه في عمل ذلك ","Unprofessional behavior by the doctor\n\n\n\n",{"$nulls":5},"Satisfied",{"$nulls":4},"Hospital",{"$nulls":3},3578,30363398,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-01-21T17:15:00","ابرار الشمري","24 Hours",null,3506,30362826,"وزارة الصحة","التنويم","الطبي","تنويم الأطفال","2025-01-12T16:46:00","ابرار الشمري","48 Hours",null,3521,1274562,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-01-13T19:27:00","ابرار الشمري","More than 72 hours",null,3535,30151322,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات العيون","2025-01-15T18:38:00","امال القحطاني","More than 72 hours"]
[null,10,3466,30303667,"مراجع","التنويم","الطبي","قسم التخدير","2025-01-06T16:07:00","امال القحطاني",{"$nulls":4},"48 Hours","2025-01-06","14:03:00","امال القحطاني","2025-01-06","16:07:00","2025-01-06","19:19:00","امال القحطاني","2025-01-06","19:24:00","امال القحطاني",0.1368055555576575,"2025-01-07","17:00:00","امال ماهل القحطاني",0.9000000000014552,"2025-01-08","11:09:00","ابرار بندر الشمري",0.7562499999985448,{"$nulls":3},-45663.808333333334,{"$nulls":3},-45663.808333333334,"2025-01-08","13:30:00","امال القحطاني",1.7541666666656965,"2025-01-08","13:30:00",1.7541666666656965,null,"Financial claims","تعويض مالي لإصلاح الضرر"," التحقيق عن الخدش الذي لحق بالاسنان نتيجة التخدير العام قبل الجراحة","Investigation of tooth injury caused by scratch due to general anesthesia before surgery.\n\n\n\n",{"$nulls":5},"Satisfied","توجيه المراجع  للعيادة   رئيس قسم الاسنان لاعادة التشخيص ","تم حضور المراجع  ومحاولة اصلاح الاجراء الطبي السابق  لمرتين والحضور بتاريخ 30-1-2025  المطالبه بتعويض لعمل الاجراء خارج المستشفى لعدم القدره على معالجه لدينا ",null,null,"patient ",null,"رفع ايميل لاكمال لاجراء والتعويض ",null,3608,2317291504,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-01-27T14:06:00","ابرار الشمري","24 Hours",null,3513,30342566,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-01-13T14:23:00","امال القحطاني","48 Hours",null,3522,30362706,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-01-13T19:45:00","امال القحطاني","More than 72 hours",null,3544,30355121,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2025-01-16T15:36:00","رهف العنزي","72 Hours"]
[null,11,3467,30344169,"وزارة الصحة","التنويم","التمريض","تمريض تنويم الأطفال","2025-01-06T15:59:00","ابرار الشمري","MOH ",{"$nulls":3},"24 Hours","2025-01-06","15:59:00","ابرار بندر الشمري","2025-01-06","15:59:00",{"$nulls":3},"2025-01-06","16:06:00","ابرار بندر الشمري",0.004861111105128657,"2025-01-06","16:10:00","ابرار بندر الشمري",0.002777777779556345,"2025-01-06","18:11:00","ابرار بندر الشمري",0.08402777778246673,{"$nulls":3},-45663.67083333333,{"$nulls":3},-45663.67083333333,"2025-01-06","18:39:00","ابرار بندر الشمري",0.10625000000436557,"2025-01-06","18:39:00",0.10625000000436557,null,"Attitude",null,"استخدام الممرضه عطر والمريض المنوم لديه اللتهاب رئوي ","The nurse is wearing a strong-scented perfume, and the patient is complaining of asthma and allergies. Additionally, attempts to communicate with the nursing department have not been met with any respons",{"$nulls":5},"Satisfied","تم توجيه انذار لفظفي واستبدال الممرضه بممرضه اخرى اثناء تواجد المريض بالغرفه ",{"$nulls":3},"Hospital",{"$nulls":13},3514,30101991,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات المخ والأعصاب (أطفال)","2025-01-13T15:45:00","ابرار الشمري","24 Hours",null,3524,1497669,"مراجع","العيادات الخارجية","الطبي","عيادات المخ والأعصاب","2025-01-13T21:08:00","امال القحطاني","24 Hours",null,3544,30355121,"ذوي المراجع","التنويم","الخدمات المساندة","قسم المطبخ","2025-01-16T13:44:00","رهف العنزي","24 Hours"]
[null,12,3468,1595432,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2025-01-08T02:18:00","امال القحطاني",{"$nulls":4},"More than 72 hours","2025-01-06","17:48:00","امال القحطاني","2025-01-08","02:18:00","2025-01-08","15:06:00","امال القحطاني","2025-01-08","19:11:00","امال القحطاني",0.703472222223354,"2025-01-09","11:04:00","امال القحطاني",0.6618055555518367,"2025-01-09","18:51:00","امال القحطاني",0.3243055555576575,{"$nulls":8},"2025-01-11","21:30:00","امال القحطاني",3.0965277777795563,"2025-01-11","21:30:00",3.0965277777795563,null,"Attitude","تأخر الاستجابة","تأخير استجابه وعدم التجاوب مع الملاحظات أو مطالبات لذوي المريض.","Delay in response and lack of cooperation with the observations or requests of the patient's family\n\n",null,null,"لا يوجد ","يوم جمعة  لا يوجد عمل ",null,"No Response",null,"لم يتم الرد ",null,null,"Hospital",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,3517,30036252,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-01-13T16:59:00","ابرار الشمري","72 Hours",null,3561,30205389,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-01-20T13:18:00","امال القحطاني","48 Hours",null,3583,30364967,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2025-01-22T08:01:00","امال القحطاني","48 Hours"]
[null,13,3472,30045855,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-01-07T18:16:00","امال القحطاني",{"$nulls":4},"More than 72 hours","2025-01-07","14:51:00","امال القحطاني","2025-01-07","18:16:00","2025-01-07","19:11:00","امال القحطاني","2025-01-07","19:16:00","امال القحطاني",0.04166666666424135,"2025-01-08","11:09:00","ابرار الشمري",0.6618055555591127,"2025-01-08","14:17:00","امال القحطاني",0.13055555555183673,"2025-01-09","11:04:00","امال القحطاني",{"$f":"(AK14+AJ14)-(Y14+X14)","v":1.6583333333328483},{"$nulls":3},{"$f":"(AO14+AN14)-(Y14+X14)","v":-45664.802777777775},"2025-01-13","15:00:00","امال القحطاني",5.822222222224809,"2025-01-13","15:00:00",5.822222222224809,"د.فتاة نبعه ","Attitude","انتهاك خصوصية المريض","تم التدخل في خصوصية المريض وسوال المريض عن مالا يحق له السوال عنه ","Patient privacy has been violated and a question was asked that the doctor has no right to ask\n\n\n\n","تم استنفاذ التذكيرات بالنظام فقط ",null,"لا يوجد ","تمت الافاده  بعد  5 ايام عمل ",null,"Dissatisfied","افادت الطبيبه انه من ضمن التشخيص  والجلسات مع مرضاها ","المريضة لم تتقبل تبريرات الطبيبة والأسئلة التي طرحت عليها واعتبرته  تعدي لخصوصيتها ولا مبرر له ",null,null,"patient ",{"$nulls":3},"ابرار بندر الشمري",6,{"$f":"BS14/BS17","v":{"v":0.6,"d":"60.00%"}},4,2,0,0,{"$f":"BU14+BV14+BW14+BX14","v":6},null,null,3518,20367480,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-01-13T17:39:00","امال القحطاني","48 Hours",null,3584,30332444,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-01-22T18:42:00","ابرار الشمري","More than 72 hours",null,3583,30364967,"ذوي المراجع","التنويم","الخدمات المساندة","قسم النظافة","2025-01-22T08:01:00","امال القحطاني","More than 72 hours"]
[null,14,3474,30264713,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-01-07T17:00:00","امال القحطاني","MOH ","2052-01-07",null,506278786,"48 Hours","2025-01-07","17:00:00","امال القحطاني","2025-01-07","17:00:00",{"$nulls":3},"2025-01-07","17:11:00","امال القحطاني",0.007638888884685002,"2025-01-08","11:08:00","ابرار الشمري",0.7479166666671517,"2025-01-08","14:17:00","امال القحطاني",0.1312499999985448,{"$nulls":3},-45664.71597222222,{"$nulls":3},-45664.71597222222,"2025-01-08","19:12:00","امال القحطاني",1.0840277777824667,"2025-01-08","23:21:00",1.2569444444452529,null,"Medical reports","تاخير برفع الاجازة ","تاخير برفع الاجازة  لدى المنصه ","Delay in uploading the vacation on the Seha platform\n\n\n",{"$nulls":5},"Satisfied","تمت الافادة من قبل المدير الاداري ","تم التواصل من قبلنا مع المريض وابلاغه بسياسة الاطباء الزوار وتوجيه المراجع  لمركز الطبيب الزائر والرد للوزراه بذلك ",null,null,"Hospital",{"$nulls":3},"امال ماهل القحطاني",4,{"$f":"BS15/BS17","v":{"v":0.4,"d":"40.00%"}},2,1,1,0,{"$f":"BU15+BV15+BW15+BX15","v":4},null,null,3529,30101991,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-01-14T19:24:00","امال القحطاني","24 Hours",null,3594,1097668598,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-01-25T11:05:00","ابرار الشمري","72 Hours",null,3602,30362295,"ذوي المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-01-25T17:14:00","امال القحطاني","24 Hours"]
[null,15,3476,30349803,"وزارة الصحة","التنويم","الطبي","تنويم الأطفال","2025-01-07T18:27:00","ابرار الشمري","MOH ","2025-01-07",null,544860275,"48 Hours","2025-01-07","18:27:00","ابرار بندر الشمري","2025-01-07","18:27:00",{"$nulls":3},"2025-01-07","18:36:00","ابرار بندر الشمري",6.2499999985448085E-3,"2025-01-07","18:41:00","ابرار بندر الشمري",3.4722222189884633E-3,{"$nulls":3},-45664.77847222222,{"$nulls":3},-45664.775,{"$nulls":3},-45664.775,"2025-01-08","23:21:00","ابرار بندر الشمري",{"$f":"(AS16+AR16)-(Y16+X16)","v":1.1979166666642413},"2025-01-08","23:21:00",1.1979166666642413,"د. ساري ","Medical reports","عدم وضوح التقرير الطبي اثناء خروج الطفل من المستشفى ","م والدة الطفله قبل شهرين وبعد مراجعة مستشفى اخر اتضح وجود مشكله صحية ( ارتخاء بالقصبه الهوائيه ) ومشاكل بالرقبه والتنفس دون التوضيح بالتقرير الطبي اثناء الولادة مما ادى الى عدم قدرة الطفله على الرضاعه . ","The child was born two months ago, and after visiting another hospital, it became clear that there was a health problem (tracheal laxity) and problems with the neck and breathing, without explanation in the medical report during birth, which led to the child’s inability to breastfeed.",{"$nulls":5},"Satisfied","تم حجز موعد للاطمئنان على حالة الطفله ","فيما يخص حالة الطفله يوجد تقارير تثيت خروج الطفله بحاله صحية مستقره وتم حجز موعد  لطفله ولم يتم الحضور من قبلهم  ",null,null,"patient ",{"$nulls":3},"رهف علي العنزي",0,{"$f":"BS16/BS17","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"BU16+BV16+BW16+BX16","v":0},null,null,3536,20353908,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-01-15T16:39:00","امال القحطاني","24 Hours",null,3605,30244508,"مراجع","التنويم","التمريض","تمريض وحدة طويلي الإقامة","2025-01-26T11:53:00","رهف العنزي","More than 72 hours",null,3622,516545,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-01-29T16:11:00","امال القحطاني","24 Hours"]
[null,16,3479,30208591,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-01-08T12:07:00","ابرار الشمري","CHI ",{"$nulls":3},"24 Hours","2025-01-08","12:07:00","ابرار بندر الشمري","2025-01-08","12:07:00",{"$nulls":3},"2025-01-08","12:31:00","ابرار بندر الشمري",0.016666666662786156,{"$nulls":3},-45665.521527777775,{"$nulls":3},0,{"$nulls":3},-45665.521527777775,{"$nulls":3},-45665.521527777775,"2025-01-08","17:19:00","ابرار بندر الشمري",0.20000000000436557,"2025-01-08","17:19:00",0.20000000000436557,null,"Approval issue"," تأخيراً واستياءً في الحصول على الموافقات الطبية"," تأخيراً واستياءً في الحصول على الموافقات الطبية","Delay and dissatisfaction in obtaining medical approvals",{"$nulls":5},"Dissatisfied",{"$nulls":4},"Hospital",{"$nulls":3},"Total",{"$f":"BS14+BS15+BS16","v":10},{"$f":"BT15+BT14+BT16","v":{"v":1,"d":"100.00%"}},{"$f":"SUM(BU14:BU16)","v":6},{"$f":"SUM(BV14:BV16)","v":3},{"$f":"SUM(BW14:BW16)","v":1},{"$f":"SUM(BX14:BX16)","v":0},{"$f":"BY15+BY14+BY16","v":10},null,null,3539,30143835,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-01-15T19:14:00","ابرار الشمري","72 Hours",null,3614,30368172,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-01-28T13:44:00","امال القحطاني","24 Hours",null,3631,516545,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-01-30T20:01:00","امال القحطاني","More than 72 hours"]
[2,17,3484,30000504,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-01-09T12:28:00","امال القحطاني","MOH ",{"$nulls":3},"24 Hours","2025-01-09","12:28:00","امال القحطاني","2025-01-09","12:28:00",{"$nulls":3},"2025-01-09","12:28:00","امال القحطاني",0,{"$nulls":3},-45666.51944444444,{"$nulls":3},0,{"$nulls":3},-45666.51944444444,{"$nulls":3},-45666.51944444444,"2025-01-09","12:44:00","امال القحطاني",0.011111111110949423,"2025-01-09","12:44:00",0.011111111110949423,null,"Malpractice","تقصير بالخدمات الطبيه ","لم يتم اخذ العلامات الحيويه  لدى قسم الطوارى","Failure to take vital signs in the emergency department.",{"$nulls":5},"No Response","تمت الافادة كما يجب ولا يوجد اشكاليه تخص المستشفى ","لم يتم التواصل بعد ذلك لان المريض مستمر في توجيه شكاوي كيديه على المستشفى  والاكتفاء برد رسمي واضح للوزاره  ",null,null,"patient ","امكانية اضافة خطاب بدون رفع شكوى رسميه  علما ان الشكوى الموضحه مرفوعه لكتابة الخطاب فقط .",{"$nulls":12},3540,30365141,"وزارة الصحة","التنويم","الطبي","قسم الحضانة","2025-01-15T19:27:00","ابرار الشمري","More than 72 hours",null,3617,20329036,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-01-28T18:18:00","امال القحطاني","24 Hours"]
[null,18,3486,30102496,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-01-09T13:44:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-01-09","13:36:00","ابرار الشمري","2025-01-09","13:44:00","2025-01-09","15:35:00","ابرار الشمري","2025-01-09","15:35:00","ابرار الشمري",0.07708333332993789,"2025-01-09","17:44:00","ابرار الشمري",0.08958333333430346,"2025-01-09","19:25:00","ابرار الشمري",0.07013888889196096,"2025-01-12","10:49:00","ابرار الشمري",2.8013888888890506,{"$nulls":3},-45666.649305555555,"2025-01-22","16:36:00","ابرار الشمري",13.04236111111095,null,null,-45666.649305555555,null,"Attitude","اسلوب غير مهني موظف الاستقبال ","اسلوب غير مهني موظف الاستقبال ","Unprofessional behavior by the reception staff.",{"$nulls":5},"Satisfied","التواصل من قبل مشرف العياجات مع المريض ","تم التواصل مع المراجع واتخاذ اجراء اداري بالموظف ",null,null,"patient ",{"$nulls":3},"CCHI",10,{"$f":"BS19/#REF!","v":{"$error":"#REF!"}},{"$nulls":7},3552,30130014,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-01-12T14:08:00","رهف العنزي","24 Hours",null,3625,30351053,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-01-29T18:38:00","امال القحطاني","More than 72 hours",null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,19,3488,30317540,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-01-09T19:46:00","ابرار الشمري","MOH ","2025-01-09",null,"053 252 5731","72 Hours","2025-01-09","19:46:00","ابرار بندر الشمري","2025-01-09","19:46:00",{"$nulls":3},"2025-01-09","19:50:00","ابرار بندر الشمري",0.002777777779556345,{"$nulls":3},-45666.82638888889,{"$nulls":3},0,{"$nulls":3},-45666.82638888889,{"$nulls":3},-45666.82638888889,"2025-01-12","10:51:00","ابرار بندر الشمري",2.625694444439432,null,null,-45666.82638888889,null,"Approval issue","عدم  الغاء موافقه ","تم طلب الغاء موافقه ولم يتم الغاءها مما تسبب لعدم قبول الموافقه لدى مستشفى اخر . ","The cancellation of the approval was requested but was not processed, which resulted in the approval not being accepted by another hospital.",{"$nulls":5},"Dissatisfied",null,"لم يتمكن قسم الموافقات من الالغاء وذلك بسب رفض شركة التامين ( التعاونية ) ",null,null,"patient ",{"$nulls":13},3560,30358781,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-01-19T14:13:00","ابرار الشمري","24 Hours",{"$nulls":11},"ابرار بندر الشمري",5,{"$f":"CW20/CW23","v":{"v":0.3125,"d":"31.25%"}},0,1,1,3,{"$f":"CY20+CZ20+DA20+DB20","v":5}]
[null,20,3489,30336599,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2025-01-09T20:08:00","ابرار الشمري","MOH ","2025-01-09",null,"0 55 610 1177","24 Hours","2025-01-09","20:08:00","ابرار بندر الشمري","2025-01-09","20:08:00",{"$nulls":3},"2025-01-09","20:11:00","ابرار بندر الشمري",2.0833333328482695E-3,{"$nulls":3},-45666.84097222222,{"$nulls":3},0,{"$nulls":3},-45666.84097222222,{"$nulls":3},-45666.84097222222,"2025-01-09","20:42:00","ابرار بندر الشمري",0.021527777782466728,null,null,-45666.84097222222,null,"Medical reports","تاخير برفع تطعيمه ","عدم رفع تطعيمت الطفل لعمر 6 اشهر عبر منصة صحتي ","The child’s 6-month vaccinations were not uploaded to the Sehaty platform.",{"$nulls":5},"Satisfied","تم التواصل وتحديث ملف الطفل ورفعها بالمنصه ",{"$nulls":3},"Hospital",{"$nulls":3},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":6},3565,14703,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-01-20T20:39:00","ابرار الشمري","24 Hours",null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,"امال ماهل القحطاني",9,{"$f":"CW21/CW23","v":{"v":0.5625,"d":"56.25%"}},3,1,0,5,{"$f":"DB21+DA21+CZ21+CY21","v":9}]
[null,21,3496,30354727,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2025-01-09T14:40:00","رهف العنزي","MOH ","2025-01-09",null,"054 313 7800","48 Hours","2025-01-09","14:40:00","رهف العنزي","2025-01-09","14:40:00",{"$nulls":3},"2025-01-09","14:40:00","رهف العنزي",{"$f":"(X22+Y22)-(S22+T22)","v":0},{"$nulls":3},{"$f":"(AB22+AC22)-(X22+Y22)","v":-45666.61111111111},{"$nulls":3},{"$f":"(AF22+AG22)+(AB22+AC22)","v":0},{"$nulls":3},{"$f":"(AJ22+AK22)-(X22+Y22)","v":-45666.61111111111},{"$nulls":3},{"$f":"(AN22+AO22)-(X22+Y22)","v":-45666.61111111111},"2025-01-11","12:35:00","رهف العنزي",{"$f":"(AR22+AS22)-(X22+Y22)","v":1.9131944444452529},null,null,{"$f":"(AV22+AW22)-(X22+Y22)","v":-45666.61111111111},null,"Medical reports","not uploading vaccine to sehaty app","عدم اضافة تطعيمة المولودة","not uploading vaccine to sehaty app",{"$nulls":5},"Satisfied","اضافة التطعيمة لصحتي",{"$nulls":3},"Hospital","اضافة التطعيمة خلال 48 ساعة من الحصول عليها",null,null,6,3,1,0,{"$nulls":6},3567,30360865,"وزارة الصحة","الطوارئ","الإداري","الموافقات الطبية","2025-01-21T09:27:00","ابرار الشمري","24 Hours",null,"ابرار بندر الشمري",5,{"$f":"CM22/CM25","v":{"v":0.2777777777777778,"d":"27.78%"}},0,0,2,3,{"$f":"CO22+CP22+CQ22+CR22","v":5},null,null,"رهف علي العنزي",2,{"$f":"CW22/CW23","v":{"v":0.125,"d":"12.50%"}},1,0,1,0,{"$f":"CY22+CZ22+DA22+DB22","v":2}]
[null,22,3498,30130189,"ذوي المراجع","التنويم","التمريض","تمريض قسم العمليات","2025-01-12T13:26:00","امال القحطاني",{"$nulls":4},"More than 72 hours","2025-01-11","16:44:00","امال القحطاني","2025-01-12","13:26:00","2025-01-12","14:50:00","امال القحطاني","2025-01-12","20:32:00","امال القحطاني",{"$f":"(Y23+X23)-(T23+S23)","v":0.29583333333721384},"2025-01-13","13:52:00","امال القحطاني",{"$f":"(AC23+AB23)-(Y23+X23)","v":0.7222222222189885},{"$nulls":3},{"$f":"(AG23+AF23)-(AC23+AB23)","v":-45670.57777777778},{"$nulls":3},{"$f":"(AK23+AJ23)-(Y23+X23)","v":-45669.85555555556},{"$nulls":3},{"$f":"(AO23+AN23)-(Y23+X23)","v":-45669.85555555556},"2025-01-18","13:30:00","ابرار الشمري",{"$f":"(AS23+AR23)-(Y23+X23)","v":5.7069444444423425},"2025-01-18","13:30:00",{"$f":"(AW23+AV23)-(Y23+X23)","v":5.7069444444423425},null,"Attitude","تعامل ممرضه ","التعامل بطريقه غير مهنيه من قبل ممرضه كبيره في السن \n","Shouting and unprofessional behavior by an elderly nurse.\n\n\n\n",{"$nulls":5},"No Response","تم الاعتذار عن الموقف والتبرير له\n\n\n\n","لم تتم الافاده حتى الان ",null,null,"patient ",{"$nulls":3},{"$f":"BR22/BS19","v":{"v":0.6,"d":"60.00%"}},{"$f":"BS22/BS19","v":{"v":0.3,"d":"30.00%"}},{"$f":"BT22/BS19","v":{"v":0.1,"d":"10.00%"}},{"$f":"BU22/BS19","v":{"v":0,"d":"0.00%"}},{"$nulls":6},3580,30052778,"وزارة الصحة","التنويم","الطبي","وحدة المناظير","2025-01-21T18:00:00","امال القحطاني","24 Hours",null,"امال ماهل القحطاني",12,{"$f":"CM23/CM25","v":{"v":0.6666666666666666,"d":"66.67%"}},6,3,0,3,{"$f":"CR23+CQ23+CP23+CO23","v":12},null,null,"Total",{"$f":"CW20+CW21+CW22","v":16},{"$f":"CX21+CX20+CX22","v":{"v":1,"d":"100.00%"}},{"$f":"SUBTOTAL(9,CY20:CY22)","v":4},{"$f":"SUBTOTAL(9,CZ20:CZ22)","v":2},{"$f":"SUBTOTAL(9,DA20:DA22)","v":2},{"$f":"SUBTOTAL(9,DB20:DB22)","v":8},{"$f":"DC21+DC20+DC22","v":16}]
[null,23,3499,30079795,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2025-01-11T18:57:00","امال القحطاني",{"$nulls":4},"48 Hours","2025-01-11","18:57:00","امال القحطاني","2025-01-11","18:57:00",{"$nulls":3},"2025-01-11","19:11:00","امال القحطاني",0.00972222222480923,{"$nulls":3},{"$f":"(AC24+AB24)-(Y24+X24)","v":-45668.799305555556},{"$nulls":3},{"$f":"(AG24+AF24)-(AC24+AB24)","v":0},{"$nulls":3},{"$f":"(AK24+AJ24)-(Y24+X24)","v":-45668.799305555556},{"$nulls":3},-45668.799305555556,"2025-01-13","13:30:00","امال القحطاني",{"$f":"(AS24+AR24)-(Y24+X24)","v":1.7631944444437977},"2025-01-13","13:30:00",1.7631944444437977,"د.رامي شعث","Miscommunication","مغادرة الطبيب للعياده ","الطبيب غادر قبل وصولي والدخول للعياده ","The doctor left before my arrival, and I was unable to enter the clinic.\n\n\n\n",{"$nulls":5},"Satisfied","تمت التعقيب بضرورة وجود المراجع قبل الموعد بعشر دقايق ","لم يتم الاعتراض على الافاده بعد التاكد من وصولها للمدير الطبي والاكتفاء بذلك ",null,null,"patient ",{"$nulls":13},3595,30201702,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-01-23T14:46:00","ابرار الشمري","24 Hours",null,"رهف علي العنزي",1,{"$f":"CM24/CM25","v":{"v":0.05555555555555555,"d":"5.56%"}},0,0,0,1,{"$f":"CO24+CP24+CQ24+CR24","v":1}]
[null,24,3504,30362040,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-01-12T17:08:00","ابرار الشمري",{"$nulls":4},"72 Hours","2025-01-12","16:46:00","ابرار بندر الشمري","2025-01-12","17:08:00","2025-01-13","10:12:00","ابرار بندر الشمري","2025-01-13","10:15:00","ابرار بندر الشمري",0.7131944444481633,{"$nulls":3},{"$f":"(AC25+AB25)-(Y25+X25)","v":-45670.427083333336},{"$nulls":3},{"$f":"(AG25+AF25)-(AC25+AB25)","v":0},{"$nulls":3},{"$f":"(AK25+AJ25)-(Y25+X25)","v":-45670.427083333336},{"$nulls":3},-45670.427083333336,"2025-01-15","13:28:00","ابرار بندر الشمري",2.134027777778101,null,null,-45670.427083333336,null,"Documentation","عدم متابعة طلب الموافقه ","تم رفع الموافقة بدون ارفاق جميع التقارير اللازمة والتشخيص وبناء عليه تم رفض العلاج داخل المستشفى المتمثل في التبخير وتم رفض جهاز التبخير مع العلاج ايضا","The approval was submitted without attaching all the necessary reports and diagnosis. Accordingly, the in-hospital treatment of fumigation was rejected, and the fumigation device was also rejected along with the treatment.",{"$nulls":5},"No Response",{"$nulls":4},"Hospital",{"$nulls":3},"In-Patient",3,{"$f":"BS25/BS28","v":{"v":0.3,"d":"30.00%"}},{"$nulls":5}," ",null,3612,30227876,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-01-27T20:59:00","ابرار الشمري","48 Hours",null,"Total",{"$f":"CM22+CM23+CM24","v":18},{"$f":"CN23+CN22+CN24","v":{"v":1,"d":"100.00%"}},{"$f":"SUBTOTAL(9,CO22:CO24)","v":6},{"$f":"SUBTOTAL(9,CP22:CP24)","v":3},{"$f":"SUBTOTAL(9,CQ22:CQ24)","v":2},{"$f":"SUBTOTAL(9,CR22:CR24)","v":7},{"$f":"CS23+CS22+CS24","v":18},null,null,"ذوي المراجع",16,{"$f":"CW25/#REF!","v":{"$error":"#REF!"}}]
[null,25,3505,30016258,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2025-01-12T17:08:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-01-12","04:51:00","ابرار بندر الشمري","2025-01-12","17:08:00","2025-01-13","17:11:00","ابرار بندر الشمري","2025-01-14","09:32:00","ابرار بندر الشمري",1.6833333333343035,"2025-01-14","10:57:00","ابرار بندر الشمري",{"$f":"(AC26+AB26)-(Y26+X26)","v":0.05902777778101154},"2025-01-14","16:55:00","ابرار بندر الشمري",{"$f":"(AG26+AF26)-(AC26+AB26)","v":0.24861111110658385},"2025-01-15","13:29:00","ابرار بندر الشمري",{"$f":"(AK26+AJ26)-(Y26+X26)","v":1.164583333331393},{"$nulls":3},-45671.39722222222,"2025-01-20","11:08:00","ابرار بندر الشمري",6.0666666666656965,null,null,-45671.39722222222,"Lutshai","Malpractice","التعامل بطريقة غير مهنية","الإدخال غير الصحيح للإبرة الوريدية أدى إلى فقدانها من مكانها وتسرب الدم، رغم محاولات إيجاد العرق داخل الساعد.","The incorrect insertion of the pink needle led to its dislodgment and blood leakage, despite attempts to locate the vein within the forearm",{"$nulls":5},"Satisfied",{"$nulls":4},"patient ",{"$nulls":3},"Out-Patient",4,{"$f":"BS26/BS28","v":{"v":0.4,"d":"40.00%"}},{"$nulls":7},3615,30367804,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2025-01-28T14:35:00","امال القحطاني","24 Hours"]
[null,26,3506,30362826,"وزارة الصحة","التنويم","الطبي","تنويم الأطفال","2025-01-12T16:46:00","ابرار الشمري","MOH ","2025-01-09",null,"0 54 008 0133","48 Hours","2025-01-12","16:46:00","ابرار بندر الشمري","2025-01-12","16:46:00",{"$nulls":3},"2025-01-12","16:52:00","ابرار بندر الشمري",4.166666665696539E-3,"2025-01-13","14:28:00","ابرار الشمري",{"$f":"(AC27+AB27)-(Y27+X27)","v":0.9000000000014552},"2025-01-13","15:24:00","ابرار الشمري",{"$f":"(AG27+AF27)-(AC27+AB27)","v":0.03888888889196096},{"$nulls":3},{"$f":"(AK27+AJ27)-(Y27+X27)","v":-45669.70277777778},{"$nulls":3},-45669.70277777778,"2025-01-14","09:34:00","ابرار بندر الشمري",1.695833333331393,null,null,-45669.70277777778,"د.إيمان حمدان","Miscommunication","كتابة خروج دون علم ذوي الطفله ","تم كتابة خروج الطفل المنوم بدون إفادت ذوي الطفل عن خروجهم من الغرفه اضافة الى ذلك كانت حرارة الطفله مرتفعه  . ","It was written that the hospitalized child had left without informing the child’s family that they had left the room. In addition, the child’s temperature was high.",{"$nulls":5},"Dissatisfied","فتح تحقيق من قبل الادارة الطبية عن طريق ارسال ايميل بتحقق حيث افادة الدكتوره ايمان افادة غير واضحه ","اتخاذ اجراء اداري  من قبل الادارة الطبية ",null,null,"patient ",{"$nulls":3},"ER",3,{"$f":"BS27/BS28","v":{"v":0.3,"d":"30.00%"}},{"$nulls":7},3620,30041913,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-01-29T12:22:00","ابرار الشمري","24 Hours",null,"Patients",18,{"$f":"CM27/#REF!","v":{"$error":"#REF!"}},{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,27,3508,555577911,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-01-12T18:32:00","امال القحطاني",{"$nulls":4},"24 Hours","2025-01-12","18:29:00","امال القحطاني","2025-01-12","18:32:00","2025-01-12","19:57:00","امال القحطاني","2025-01-12","20:16:00","امال القحطاني",0.07222222222480923,"2025-01-13","14:08:00","امال القحطاني",0.7444444444408873,{"$nulls":3},-45670.58888888889,{"$nulls":3},-45669.84444444445,{"$nulls":3},-45669.84444444445,"2025-01-13","20:09:00","امال القحطاني",0.9951388888875954,"2025-01-13","20:09:00",0.9951388888875954,null,"Miscommunication","تاكيد موعد على رقم اخر","تم الاتصال لتأكيد الموعد على رقم غير رقمي الشخصي، رغم أن الموعد حجز باستخدام رقمي \n\n\n\n","The appointment was confirmed on a number other than my personal one, despite being booked using my number.\n\n\n\n",{"$nulls":5},"No Response","تمت الافاده بوجود عطل لا يظهر المكالمات مع المريضه ولا يوجد مايثبت افادة المراجعه ","لم يتم ابلاغ المريضه بالافادة  لعدم استيفاء الرد من قبل القسم  علما انه تم التبرير سابقا للمراجعه قبل رفع الشكوى  بامكانية حدوث ذلك والتواصل يكون على الرقم المسجل للملف ولم تقتنع ",null,null,"Hospital","التاكيد والحرص على اصلاح المشاكل التقنية لديهم من عدم ووصل رسائل المواعيد والالغاء وعدم امكانية الرجوع للمكالمات المسجله ",null,null,"Total",{"$f":"BS25+BS26+BS27","v":10},{"$f":"BT27+BT26+BT25","v":{"v":1,"d":"100.00%"}},{"$nulls":7},3630,30004373,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-01-30T17:35:00","امال القحطاني","24 Hours",{"$nulls":11},4,2,2,8]
[null,28,3511,30057894,"ذوي المراجع","التنويم","الطبي","قسم الحضانة","2025-01-13T12:48:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-01-13","10:09:00","ابرار بندر الشمري","2025-01-13","12:48:00","2025-01-13","17:11:00","ابرار بندر الشمري","2025-01-14","09:26:00","ابرار بندر الشمري",0.859722222223354,"2025-01-14","17:06:00","ابرار بندر الشمري",{"$f":"(AC29+AB29)-(Y29+X29)","v":0.3194444444452529},"2025-01-15","13:35:00","ابرار بندر الشمري",{"$f":"(AG29+AF29)-(AC29+AB29)","v":0.8534722222175333},"2025-01-15","13:35:00","ابرار بندر الشمري",{"$f":"(AK29+AJ29)-(Y29+X29)","v":1.1729166666627862},{"$nulls":3},-45671.393055555556,"2025-01-20","11:06:00","ابرار بندر الشمري",6.069444444445253,null,null,-45671.393055555556,null,"Malpractice","التعامل بطريقة غير مهنية","عدم تجاوب دكتور الأطفال وطلب خروج الطفل دون حضوره و لم يتم إبلاغنا عن التحاليل المرفوضة","The pediatrician's failure to respond and the request to discharge the child without his presence, and we were not informed about the rejected tests",{"$nulls":5},"Dissatisfied",{"$nulls":4},"Hospital",{"$nulls":3},"Medical",0,{"$f":"BS29/BS33","v":{"v":0,"d":"0.00%"}},{"$nulls":17},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":6},{"$f":"CV28/CW25","v":{"v":0.25,"d":"25.00%"}},{"$f":"CW28/CW25","v":{"v":0.125,"d":"12.50%"}},{"$f":"CX28/CW25","v":{"v":0.125,"d":"12.50%"}},{"$f":"CY28/CW25","v":{"v":0.5,"d":"50.00%"}}]
[null,29,3513,30342566,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-01-13T14:23:00","امال القحطاني","MOH","2025-01-13",null,"54 941 3307","48 Hours","2025-01-13","14:23:00","امال القحطاني","2025-01-13","14:23:00",{"$nulls":3},"2025-01-13","15:54:00","امال القحطاني",0.06319444443943212,{"$nulls":15},-45670.6625,"2025-01-14","18:37:00","امال القحطاني",1.1131944444423425,"2025-01-14","18:37:00",1.1131944444423425,null,"Medical reports","تاخير رفع  اجازة ","تاخير رفع  اجازة  لدى منصة صحة ","Delay in uploading the vacation on the Seha platform\n\n",{"$nulls":5},"No Response","تم التواصل من قبل القسم بحضوري ولم يتم الرد من قبل المراجع ","تم التواصل من قبلنا ايضا ولم  يتم التجاوب وتم ابلاغ الوزاره  بذلك ",null,null,"Hospital",{"$nulls":3},"Admin",10,{"$f":"BS30/BS33","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,6,3,2,7]
[null,30,3514,30101991,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات المخ والأعصاب (أطفال)","2025-01-13T15:45:00","ابرار الشمري","MOH","2025-01-13",null,"0 55 555 7708","24 Hours","2025-01-13","15:45:00","ابرار بندر الشمري","2025-01-13","15:45:00",{"$nulls":3},"2025-01-13","16:43:00","ابرار بندر الشمري",0.040277777778101154,{"$nulls":3},{"$f":"(AC31+AB31)-(Y31+X31)","v":-45670.69652777778},{"$nulls":3},{"$f":"(AG31+AF31)-(AC31+AB31)","v":0},{"$nulls":3},{"$f":"(AK31+AJ31)-(Y31+X31)","v":-45670.69652777778},{"$nulls":3},-45670.69652777778,"2025-01-14","10:49:00","ابرار بندر الشمري",0.7541666666656965,null,null,-45670.69652777778,"د.خالد جامع ","Documentation","عدم رفع الوصفھ عبر رقيب","عدم رفع الوصفھ عبر رقيب","do not upload the prescription on Raqeeb",{"$nulls":5},"Satisfied",{"$nulls":4},"Hospital",{"$nulls":3},"Nursing",0,{"$f":"BS31/BS33","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"ابرار بندر الشمري",16,{"$f":"CC31/CC34","v":{"v":0.5925925925925926,"d":"59.26%"}},8,4,3,1,{"$nulls":3},{"$f":"CL30/CM27","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"CM30/CM27","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"CN30/CM27","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"CO30/CM27","v":{"v":0.3888888888888889,"d":"38.89%"}},{"$nulls":6},"In-Patient",8,{"$f":"CW31/CW34","v":{"v":0.5,"d":"50.00%"}}]
[null,31,3516,30192230,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-01-13T16:43:00","ابرار الشمري","CHI ","2025-01-13","C250109807691909",null,"24 Hours","2025-01-13","16:43:00","ابرار بندر الشمري","2025-01-13","16:43:00",{"$nulls":3},"2025-01-13","16:59:00","ابرار بندر الشمري",0.011111111110949423,"2025-01-14","10:50:00","ابرار بندر الشمري",0.7437500000014552,{"$nulls":3},-45671.45138888889,{"$nulls":3},-45670.70763888889,{"$nulls":3},-45670.70763888889,"2025-01-14","13:59:00","ابرار بندر الشمري",0.875,null,null,-45670.70763888889,null,"Insurance Claims","وجود مبالغ مستحقه وعدم التوضيح لشركة التامين ","وجود مبالغ مستحقه وعدم التوضيح لشركة التامين ","The presence of amounts due and the lack of clarification to the insurance company",{"$nulls":5},"Satisfied",{"$nulls":4},"Hospital",{"$nulls":3},"Support Services",0,{"$f":"BS32/BS33","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"امال ماهل القحطاني",9,{"$f":"CC32/CC34","v":{"v":0.3333333333333333,"d":"33.33%"}},6,3,0,0,{"$nulls":13},"Out-Patient",7,{"$f":"CW32/CW34","v":{"v":0.4375,"d":"43.75%"}}]
[null,32,3517,30036252,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-01-13T16:59:00","ابرار الشمري","MOH","2025-01-13",null,null,"72 Hours","2025-01-13","16:59:00","ابرار بندر الشمري","2025-01-13","16:59:00",{"$nulls":3},"2025-01-13","17:10:00","ابرار بندر الشمري",0.00763888889196096,"2025-01-14","10:50:00","ابرار بندر الشمري",0.7361111111094942,"2025-01-14","21:46:00","ابرار بندر الشمري",0.4555555555562023,{"$nulls":3},-45670.71527777778,{"$nulls":3},-45670.71527777778,"2025-01-15","18:19:00","ابرار بندر الشمري",2.047916666662786,"2025-01-15","18:19:00",2.047916666662786,null,"Approval issue","يفيد المستشفى برفض طلب شراء الخدمة من قبل وزارة الصحة وعند تواصلي مع وزارة الصحة تمت افادتي بعدم رفع طلب شراء الخدمة من قبل المستشفى ","رفض رفع طلب  شراء الخدمة  (وزارة الصحة ) ","Refusal to submit a request to purchase the service (Ministry of Health)",{"$nulls":5},"Dissatisfied",{"$nulls":4},"Hospital",{"$nulls":3},"Total",{"$f":"BS29+BS30+BS31+BS32","v":10},{"$f":"BT32+BT31+BT30+BT29","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"رهف علي العنزي",2,{"$f":"CC33/CC34","v":{"v":0.07407407407407407,"d":"7.41%"}},1,1,0,0,{"$nulls":3},"In-Patient",3,{"$f":"CM33/CM36","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":7},"ER",1,{"$f":"CW33/CW34","v":{"v":0.0625,"d":"6.25%"}}]
[null,33,3518,20367480,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-01-13T17:39:00","امال القحطاني","MOH",{"$nulls":3},"48 Hours","2025-01-13","17:39:00","امال القحطاني","2025-01-13","17:39:00",{"$nulls":3},"2025-01-13","18:22:00","امال القحطاني",0.02986111110658385,"2025-01-14","12:57:00","امال القحطاني",0.7743055555547471,{"$nulls":3},-45671.53958333333,{"$nulls":3},-45670.76527777778,{"$nulls":3},-45670.76527777778,"2025-01-15","17:16:00","امال القحطاني",1.9541666666700621,"2025-01-15","17:16:00",1.9541666666700621,null,"prescription issue","وصفه خاطئة ","تم صرف دواء من قبل الطبيب النفسي مع ستيكر باسم الدواء اخر .\n\n\n","A medication was prescribed with a sticker showing the name of a different medication.\n\n\n\n",{"$nulls":5},"Satisfied","تم التواصل مع ذوي المراجع والاعتذار منه وعمل التحقيق مع الموظف المسؤل ","ابلاغ المريض بالحضور واكمال اجراءات اللازمه والرد على الوزاره بذلك ",null,null,"patient ",{"$nulls":13},"Total",{"$f":"CC31+CC32+CC33","v":27},{"$f":"CD32+CD31+CD33","v":{"v":0.9999999999999999,"d":"100.00%"}},{"$f":"SUM(CE31:CE33)","v":15},{"$f":"SUM(CF31:CF33)","v":8},{"$f":"SUM(CG31:CG33)","v":3},{"$f":"SUM(CH31:CH33)","v":1},{"$f":"CI32+CI31+CI33","v":0},null,null,"Out-Patient",13,{"$f":"CM34/CM36","v":{"v":0.7222222222222222,"d":"72.22%"}},{"$nulls":7},"Total",{"$f":"CW31+CW32+CW33","v":16},{"$f":"CX33+CX32+CX31","v":{"v":1,"d":"100.00%"}}]
[null,34,3521,1274562,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-01-13T19:27:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-01-13","19:27:00","SELF","2025-01-13","19:27:00","2025-01-16","10:33:00","ابرار الشمري","2025-01-16","10:35:00","ابرار الشمري",2.6305555555518367,"2025-01-18","13:27:00","ابرار بندر الشمري",2.1194444444481633,"2025-01-19","10:31:00","ابرار الشمري",0.8777777777795563,"2025-01-19","15:07:00","ابرار الشمري",3.188888888893416,{"$nulls":3},-45673.44097222222,"2025-01-27","13:04:00","ابرار الشمري",11.10347222222481,{"$nulls":3},"بدر استقبال العيادات الخارجية 2 ","Attitude","تعامل غير لائق","تم استقبالي بأسلوب غير لائق من قبل موظف الاستقبال بعد تلقي مكالمة من عيادة التخدير، مما أدى إلى إلغاء العملية.","I was received in an inappropriate manner by the receptionist after receiving a call from the anesthesia clinic, which resulted in the cancellation of the procedure.",{"$nulls":5},"No Response",{"$nulls":4},"patient ",{"$nulls":23},"ER",2,{"$f":"CM35/CM36","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$nulls":7},"Medical",4,{"$f":"CW35/CW39","v":{"v":0.25,"d":"25.00%"}}]
[null,35,3522,30362706,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-01-13T19:45:00","امال القحطاني",{"$nulls":4},"More than 72 hours","2025-01-13","19:33:00","امال القحطاني","2025-01-13","19:45:00","2025-01-13","19:48:00","امال القحطاني","2025-01-13","19:54:00","امال القحطاني",0.006250000005820766,"2025-01-14","12:57:00","امال القحطاني",0.710416666661331,"2025-01-15","17:26:00","امال القحطاني",1.1868055555605679,"2025-01-16","14:29:00","امال القحطاني",2.774305555554747,{"$nulls":3},-45670.82916666667,"2025-01-19","18:54:00","امال القحطاني",5.958333333328483,"2025-01-19","18:54:00",{"$f":"(AW36+AV36)-(Y36+X36)","v":5.958333333328483},"د. سيف النصر","Misdiagnosis","تشخيص مختلف ","تم تدهور حالة المريضه وابلاغها بضرورة اجراء عمليه من قبل مستشفى اخر بعد التشخيص و السماح لها بالخروج في اخر زياره لها لدى الحمادي ","The patient was diagnosed and allowed to leave by the emergency doctors during her last visit to Al-Hamadi Hospital. After her discharge, her health condition deteriorated, and she was informed of the need for surgery by another hospital.","تم التواصل عن طريق التحويله ","2025-01-14",null,"لا يوجد سبب واضح رغم التذكير بالنظام  والتواصل  ","طبيب الطوارئ ","Dissatisfied","لم يتم اتخاذ اي اجراء لعدم وجود رد مقنع  و نفي حميع ماذكرت المريضه ","بعد إصرار المراجعة على الحصول على الرد، تم  تصعيد الشكوى للحضور إلى المدير الطبي.\n\n\n\n",null,null,"Hospital",null,"رفع ايميل ",{"$nulls":11},"MOH",27,{"$f":"CC36/#REF!","v":{"$error":"#REF!"}},{"$nulls":7},"Total",{"$f":"CM33+CM34+CM35","v":18},{"$f":"CN35+CN34+CN33","v":{"v":0.9999999999999999,"d":"100.00%"}},{"$nulls":5},"Patient’s relatives",null,"Admin",5,{"$f":"CW36/CW39","v":{"v":0.3125,"d":"31.25%"}}]
[null,36,3524,1497669,"مراجع","العيادات الخارجية","الطبي","عيادات المخ والأعصاب","2025-01-13T21:08:00","امال القحطاني",{"$nulls":4},"24 Hours","2025-01-13","21:02:00","امال القحطاني","2025-01-13","21:08:00","2025-01-14","13:23:00","امال القحطاني","2025-01-14","15:06:00","امال القحطاني",0.7486111111065838,{"$nulls":3},-45671.629166666666,{"$nulls":3},0,{"$nulls":3},-45671.629166666666,{"$nulls":3},-45671.629166666666,"2025-01-14","18:51:00","امال القحطاني",0.15625,"2025-01-14","18:51:00",0.15625,"د.علاء خياط","Miscoordination","سوء تنظيم المواعيد "," سوء تنظيم المواعيد للمرضى  داخل العياده ","Poor appointment scheduling for patients inside the clinic\n\n\n\n",{"$nulls":5},"No Response","تمت الافاده ","لم يتم الرد ",null,null,"patient ",{"$nulls":23},"Medical",10,{"$f":"CM37/CM41","v":{"v":0.5555555555555556,"d":"55.56%"}},{"$nulls":7},"Nursing",5,{"$f":"CW37/CW39","v":{"v":0.3125,"d":"31.25%"}}]
[null,37,3528,30334345,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-01-14T19:14:00","امال القحطاني",{"$nulls":4},"24 Hours","2025-01-14","18:50:00","امال القحطاني","2025-01-14","19:14:00","2025-01-15","19:14:00","امال القحطاني","2025-01-15","19:35:00","امال القحطاني",1.0145833333299379,"2025-01-16","16:20:00","امال القحطاني",0.8645833333357587,{"$nulls":3},-45673.680555555555,{"$nulls":3},-45672.81597222222,{"$nulls":3},-45672.81597222222,"2025-01-16","18:24:00","امال القحطاني",{"$f":"(AS38+AR38)-(Y38+X38)","v":0.9506944444510737},"2025-01-16","18:24:00",0.9506944444510737,null,"Malpractice","تأخير في ظهور النتيجه ","يوجد تأخير في ظهور النتيجه وعدم  وجود اسباب واضحه لذلك ","There is a delay in the result appearing, and no clear reasons for it\n\n\n\n",{"$nulls":5},"Dissatisfied","تم ذكر اسباب غير واضحه لاسباب التأخير","بعد افادة المراجعه بالرد الطبي الموجه لنا من قبل القسم  طلب التحقيق فيه ",null,null,"Hospital",{"$nulls":13},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":6},"Admin",6,{"$f":"CM38/CM41","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$nulls":7},"Support Services",2,{"$f":"CW38/CW39","v":{"v":0.125,"d":"12.50%"}}]
[null,38,3529,30101991,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-01-14T19:24:00","امال القحطاني","MOH ","2025-01-13",null,null,"24 Hours","2025-01-14","19:24:00","امال القحطاني","2025-01-14","19:24:00",{"$nulls":3},"2025-01-14","20:04:00","امال القحطاني",0.02777777777373558,{"$nulls":3},-45671.83611111111,{"$nulls":3},0,{"$nulls":3},-45671.83611111111,{"$nulls":3},-45671.83611111111,"2025-01-15","16:25:00","امال القحطاني",0.8479166666729725,"2025-01-15","16:25:00",0.8479166666729725,null,"Access to care","عدم توفر الوصفه ","تم تجديد الوصفة في آخر زيارة لكن لم تُصرف لعدم توفر الدواء. تبقى يومان لإعادة الصرف والطفل لم يتناول الدواء بعد","The prescription was renewed during the last visit but was not filled due to the unavailability of the medication.\n\n\n\n",{"$nulls":5},"Dissatisfied","الافاده بعدم توفر الدواء لدى السوق السعودي وابلاغ المراجع بذلمك","تم التواصل والتاكد من ذلك الا ان المريض لا زال مستاء من عدم وجود حل لابنه المريض ",null,null,"Hospital",{"$nulls":13},15,8,3,1,{"$nulls":6},"Nursing",2,{"$f":"CM39/CM41","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$nulls":7},"Total",{"$f":"CW35+CW36+CW37+CW38","v":16},{"$f":"CX38+CX37+CX36+CX35","v":{"v":1,"d":"100.00%"}}]
[null,39,3535,30151322,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات العيون","2025-01-15T18:38:00","امال القحطاني",{"$nulls":4},"More than 72 hours","2025-01-15","16:29:00","امال القحطاني","2025-01-15","18:38:00","2025-01-15","18:39:00","امال القحطاني","2025-01-16","17:53:00","امال القحطاني",0.96875,"2025-01-18","13:31:00","ابرار الشمري",1.8180555555591127,"2025-01-18","18:25:00","ابرار الشمري",0.20416666666278616,"2025-01-19","14:12:00","امال القحطاني",2.8465277777795563,{"$nulls":3},-45673.74513888889,"2025-01-20","19:05:00","امال القحطاني",4.05000000000291,"2025-01-20","19:05:00",4.05000000000291,null,"Cleanliness Issue","سوء نظافه ","وجود رائحة قويه داخل عيادة اجراء الفحص للعيون ","There is a strong odor inside the eye examination clinic\n\n\n\n","استنفاذ التذكيرات بالنظام ","2025-01-19","بعد التواصل مع القسم تم افادتنا  بان الشكوى لم تصل بالايميل ","عدم ظهور الشكوى لدى  القسم  , ومشرفة القسم هي نفسها ممرضة الطبيب داخل العياده  ولا يوجد ماينوب عنها  للرد على الشكوى ","مشرفة القسم موهلينا (لينا )","Dissatisfied","الاعتذار من القسم والتبرير بالاضافه الى التواصل مع ابن المريضه من قبل المدير الطبي( مرفق تفاصيل الاجراء بالايميل )","اتخاذ موقف من ابن المراجعة رغم وجود الأسباب المقنعة والخارجة عن الإرادة واتخاذ جميع الإجراءات الطبية اللازمة للمريضة\n",null,null,"patient ",{"$nulls":13},{"$f":"CB39/CC36","v":{"v":0.5555555555555556,"d":"55.56%"}},{"$f":"CC39/CC36","v":{"v":0.2962962962962963,"d":"29.63%"}},{"$f":"CD39/CC36","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"CE39/CC36","v":{"v":0.037037037037037035,"d":"3.70%"}},{"$nulls":6},"Support Services",0,{"$f":"CM40/CM41","v":{"v":0,"d":"0.00%"}}]
[null,40,3536,20353908,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-01-15T16:39:00","امال القحطاني","MOH","2025-01-15",null,"55 555 7708","24 Hours","2025-01-15","16:39:00","امال القحطاني","2025-01-15","16:39:00",{"$nulls":3},"2025-01-15","16:57:00","امال القحطاني",0.012500000004365575,{"$nulls":3},-45672.70625,{"$nulls":3},0,{"$nulls":3},-45672.70625,{"$nulls":3},-45672.70625,"2025-01-15","17:00:00","امال القحطاني",2.0833333328482695E-3,"2025-01-15","17:00:00",2.0833333328482695E-3,null,"Medical reports","رفض اعطاء تقرير ","تم الحضور ورفض اعطاء التقرير المطلوب ","Refusal to provide a medical report\n\n\n\n",{"$nulls":5},"Satisfied","التواصل مع الطبيب من قبلي  بالتعاون  مع دكتور عبدالاله  لتعديل التقرير ","تم التواصل مع المراجعه والتاكد من ارسال التقرير المطلوب من قبل قسم  ",null,null,"Hospital",{"$nulls":23},"Total",{"$f":"CM37+CM38+CM39+CM40","v":18},{"$f":"CN40+CN39+CN38+CN37","v":{"v":1,"d":"100.00%"}}]
[null,41,3539,30143835,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-01-15T19:14:00","ابرار الشمري","MOH","2025-01-15",null,null,"72 Hours","2025-01-15","19:14:00","ابرار بندر الشمري","2025-01-15","19:14:00",{"$nulls":3},"2025-01-15","19:27:00","ابرار بندر الشمري",0.009027777778101154,"2025-01-16","14:05:00","ابرار بندر الشمري",0.7763888888875954,{"$nulls":3},-45673.586805555555,{"$nulls":3},-45672.81041666667,{"$nulls":3},-45672.81041666667,"2025-01-18","13:28:00","ابرار بندر الشمري",2.750694444446708,null,null,-45672.81041666667,"د.أحمد قعقع","prescription issue","رفض اعطاء الوصفة ","تم رفض طلب الطبيب بإعطاء المضاد عن طريق المغذي للمريض الذي لا يتقبل الشراب، مما أدى إلى تدهور حالته الصحية.","The doctor's request to administer the antibiotic via IV to the patient who cannot take oral medication was denied, leading to a deterioration in the patient's health condition.",{"$nulls":5},"Dissatisfied",{"$nulls":4},"patient ",{"$nulls":13},"In-Patient",6,{"$f":"CC42/CC45","v":{"v":0.2222222222222222,"d":"22.22%"}}]
[null,42,3540,30365141,"وزارة الصحة","التنويم","الطبي","قسم الحضانة","2025-01-15T19:27:00","ابرار الشمري","MOH",{"$nulls":3},"More than 72 hours","2025-01-15","19:27:00","ابرار بندر الشمري","2025-01-15","19:27:00",{"$nulls":3},"2025-01-15","19:33:00","ابرار بندر الشمري",4.166666665696539E-3,"2025-01-16","14:03:00","ابرار بندر الشمري",0.7708333333357587,"2025-01-18","13:14:00","ابرار بندر الشمري",1.9659722222204437,{"$nulls":3},-45672.81458333333,{"$nulls":3},-45672.81458333333,"2025-01-19","09:45:00","ابرار بندر الشمري",3.5916666666671517,null,null,-45672.81458333333,null,"Miscommunication","كتابة خروج دون الاطمئنان على حالة الطفلة","تم كتابة خروج لطفلھ دون توضيح الحالة الصحية لطفلھ أو الاطمئنان عليها","A discharge was written for the child without clarifying their health condition or ensuring their well-being.",{"$nulls":5},"Dissatisfied",{"$nulls":4},"patient ",{"$nulls":13},"Out-Patient",17,{"$f":"CC43/CC45","v":{"v":0.6296296296296297,"d":"62.96%"}}]
[3,43,3544,30355121,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2025-01-16T15:36:00","رهف العنزي",{"$nulls":4},"72 Hours","2025-01-16","13:44:00","رهف علي العنزي","2025-01-16","15:36:00","2025-01-18","14:46:00","رهف علي العنزي","2025-01-18","14:47:00","رهف علي العنزي",1.9659722222204437,"2025-01-19","10:49:00","رهف علي العنزي",0.8347222222218988,"2025-01-20","10:48:00","ابرار الشمري",0.9993055555532919,{"$nulls":3},-45675.61597222222,{"$nulls":3},-45675.61597222222,"2025-01-21","11:12:00","رهف العنزي",2.850694444445253,null,null,-45675.61597222222,null,"Malpractice ","taking wrong measures for oxygen","اخذ قياسات الاكسجين بطريقة خاطئة اثناء جلسة الأكسجين ووزارة الصحة افادت الام انها خاطئة ","Nursing took wrong oxygen measures while on oxygen session patient's mom asked moh and they informed her it is wrong",{"$nulls":5},"Satisfied",{"$nulls":4},"patient ",{"$nulls":13},"ER",4,{"$f":"CC44/CC45","v":{"v":0.14814814814814814,"d":"14.81%"}}]
[null,44,3544,30355121,"ذوي المراجع","التنويم","الخدمات المساندة","قسم المطبخ","2025-01-16T13:44:00","رهف العنزي",{"$nulls":4},"24 Hours","2025-01-16","13:44:00","رهف علي العنزي","2025-01-16","13:44:00","2025-01-18","14:46:00","رهف علي العنزي","2025-01-18","14:47:00","رهف علي العنزي",{"$f":"(X45+Y45)-(S45+T45)","v":2.0437499999970896},"2025-01-19","10:49:00","رهف علي العنزي",0.8347222222218988,{"$nulls":3},{"$f":"(AF45+AG45)+(AB45+AC45)","v":45676.450694444444},{"$nulls":3},-45675.61597222222,{"$nulls":3},-45675.61597222222,"2025-01-19","13:07:00","رهف العنزي",{"$f":"(AR45+AS45)-(X45+Y45)","v":0.9305555555547471},null,null,-45675.61597222222,null,"Malpractice","did not ask if any allergies or prefrences","لم يسأل المطبخ عن وجود اي حساسية او تفضيلات طعام ",{"$nulls":6},"Satisfied","تم التوضيح للمريضة بان الطبيب مسؤول عن توضيح الحساسية لدى المريض وذويه وطلب المطبخ تنويع اقائمة",{"$nulls":3},"Hospital","اضافة قائمة طعام متنوعة من المطبخ",{"$nulls":12},"Total",{"$f":"CC42+CC43+CC44","v":27},{"$f":"CD44+CD43+CD42","v":{"v":1,"d":"100.00%"}}]
[null,45,3546,30349865,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-01-16T18:25:00","امال القحطاني","CCHI",{"$nulls":3},"48 Hours","2025-01-16","18:25:00","امال القحطاني","2025-01-16","18:25:00",{"$nulls":3},"2025-01-16","18:49:00","امال القحطاني",{"$f":"(Y46+X46)-(T46+S46)","v":0.016666666670062114},{"$nulls":3},-45673.78402777778,{"$nulls":3},{"$f":"(AG46+AF46)-(AC46+AB46)","v":0},{"$nulls":3},-45673.78402777778,{"$nulls":3},-45673.78402777778,"2025-01-18","13:31:00","ابرار بندر الشمري",{"$f":"(AS46+AR46)-(Y46+X46)","v":1.7791666666671517},null,null,-45673.78402777778,null,"Attitude","رفض حالة طبيه ","سوء التعامل مع حالة الطفلة والإصرار على الخروج دون مراعاة صحتها","Poor handling of the child's condition and insisting on discharge without considering her health",{"$nulls":5},"Satisfied","تم الاعتذار من الموظف وتوضيح ماحصل ","تم ابلاغ المريض بالاعتذار والافادة ",null,null,"Hospital",{"$nulls":13},"Medical",13,{"$f":"CC46/CC50","v":{"v":0.48148148148148145,"d":"48.15%"}}]
[null,46,3552,30130014,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-01-12T14:08:00","رهف العنزي","MOH","2025-01-16",null," 54 474 9985","24 Hours","2025-01-12","14:08:00","رهف علي العنزي","2025-01-12","14:08:00",{"$nulls":3},"2025-01-18","12:16:00","رهف علي العنزي",{"$f":"(Y47+X47)-(T47+S47)","v":5.922222222223354},{"$nulls":3},-45675.51111111111,{"$nulls":3},{"$f":"(AG47+AF47)-(AC47+AB47)","v":0},{"$nulls":3},-45675.51111111111,{"$nulls":3},-45675.51111111111,"2025-01-18","13:27:00","رهف العنزي",{"$f":"(AS47+AR47)-(Y47+X47)","v":0.04930555555620231},null,null,-45675.51111111111,null,"Financial claims","financial claims","مطالبة مالية على المريض بعد الخروج","requesting financial claims from the patient that insurance did not approve",{"$nulls":5},"Satisfied","القسم وضح للمريض بوليصة تأمينه ونسبة التحمل",{"$nulls":3},"Hospital","توضيح للمريض في حال وجود الرفض ونسبة التحمل وبوليصة التأمين ",{"$nulls":12},"Admin",11,{"$f":"CC47/CC50","v":{"v":0.4074074074074074,"d":"40.74%"}}]
[null,47,3560,30358781,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-01-19T14:13:00","ابرار الشمري","MOH",{"$nulls":3},"24 Hours","2025-01-19","14:13:00","ابرار الشمري","2025-01-19","14:13:00",{"$nulls":3},"2025-01-19","14:23:00","ابرار الشمري",{"$f":"(Y48+X48)-(T48+S48)","v":0.006944444445252884},{"$nulls":3},-45676.59930555556,{"$nulls":3},{"$f":"(AG48+AF48)-(AC48+AB48)","v":0},{"$nulls":3},-45676.59930555556,{"$nulls":3},-45676.59930555556,"2025-01-19","20:21:00","ابرار الشمري",{"$f":"(AS48+AR48)-(Y48+X48)","v":0.24861111110658385},{"$nulls":4},"prescription issue","صرف نصف الكمية لدواء مقيد ","صرف نصف الكمية لدواء مقيد ","Dispensing only half the quantity of a restricted medication",{"$nulls":5},"Dissatisfied","تم  التحقيق مع الموظفه واتضح بان لايوجد خطاء وتم صرف الدواء بناءا على سياسة الادوية المقيده ","تم التواصل مع المراجع والتوضيح ",null,null,"Hospital",{"$nulls":13},"Nursing",3,{"$f":"CC48/CC50","v":{"v":0.1111111111111111,"d":"11.11%"}}]
[null,48,3561,30205389,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-01-20T13:18:00","امال القحطاني",{"$nulls":4},"48 Hours","2025-01-20","13:18:00","SELF","2025-01-20","13:18:00","2025-01-20","19:10:00","امال القحطاني","2025-01-20","19:21:00","امال القحطاني",{"$f":"(Y49+X49)-(T49+S49)","v":0.25208333333284827},{"$nulls":3},-45677.80625,{"$nulls":3},{"$f":"(AG49+AF49)-(AC49+AB49)","v":0},{"$nulls":3},-45677.80625,{"$nulls":3},-45677.80625,"2025-01-21","20:30:00","امال القحطاني",{"$f":"(AS49+AR49)-(Y49+X49)","v":1.0479166666627862},"2025-01-21","20:30:00",{"$f":"(AW49+AV49)-(Y49+X49)","v":1.0479166666627862},"د.خالد الحسيني","Attitude","تعامل الطبيب ","رفع الصوت وعدم استقبال حالتي من قبل الطبيب المعالج ","The doctor raised their voice and refused to attend to the patient\n\n\n\n",{"$nulls":5},"Dissatisfied","تم التواصل مع الطبيب والتوضيح من قبله ","تم التواصل مع المريضه قبل رفع الشكوى والتوضيح بما حصل ولم تقتنع لذلك لم يتم التواصل معها لاحقها وتم رفع الشكوى ومعالجتها بناء على طلبها ",null,null,"Hospital",{"$nulls":13},"Support Services",0,{"$f":"CC49/CC50","v":{"v":0,"d":"0.00%"}}]
[null,49,3565,14703,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-01-20T20:39:00","ابرار الشمري","MOH",{"$nulls":3},"24 Hours","2025-01-20","20:39:00","ابرار بندر الشمري","2025-01-20","20:39:00",{"$nulls":3},"2025-01-20","22:21:00","امال القحطاني",{"$f":"(X50+Y50)-(S50+T50)","v":0.07083333333139308},{"$nulls":3},-45677.93125,{"$nulls":3},{"$f":"(AF50+AG50)+(AB50+AC50)","v":0},{"$nulls":3},-45677.93125,{"$nulls":3},-45677.93125,"2025-01-21","13:40:00","ابرار بندر الشمري",{"$f":"(AS50+AR50)-(Y50+X50)","v":0.6381944444437977},null,null,{"$f":"(AV50+AW50)-(X50+Y50)","v":-45677.93125},null,"Miscommunication","طلب تحاليل اضافيه ","تم اجراء فحوصات ماقبل الزواج ( اماراتي الجنسية ) وبعد عودته تم التواصل لاضافة المزيد  من التحاليل ","The premarital tests were conducted (UAE national), and after returning, he was contacted to add additional tests.",{"$nulls":5},"Satisfied","تم التواصل مع المراجع وطلب اجراء التحاليل الاضافيه في منطقته وادراجها مع التحاليل السابقه ليتم اكتمال فحوصات ماقبل الزواج لغير السعوودين ","رضى المراجع بعد التواصل والتوضيح له بالسياسة الجديده من قبل وزارة الصحة لغير السعوديين لفحوصات ماقبل الزواج ",null,null,"patient ","الاطلاع الكامل من قبل موظفي الاستقبال على جميع التحديثات بسياسات وزارة الصحة ",{"$nulls":12},"Total",{"$f":"CC46+CC47+CC48+CC49","v":27},{"$f":"CD49+CD48+CD47+CD46","v":{"v":1,"d":"100.00%"}}]
[null,50,3567,30360865,"وزارة الصحة","الطوارئ","الإداري","الموافقات الطبية","2025-01-21T09:27:00","ابرار الشمري","MOH",{"$nulls":3},"24 Hours","2025-01-21","09:27:00","ابرار بندر الشمري","2025-01-21","09:27:00",{"$nulls":3},"2025-01-21","09:34:00","ابرار بندر الشمري",{"$f":"(X51+Y51)-(S51+T51)","v":0.004861111105128657},{"$nulls":3},-45678.39861111111,{"$nulls":3},{"$f":"(AF51+AG51)+(AB51+AC51)","v":0},{"$nulls":3},-45678.39861111111,{"$nulls":3},-45678.39861111111,"2025-01-21","17:15:00","ابرار بندر الشمري",{"$f":"(AS51+AR51)-(Y51+X51)","v":0.32013888889196096},{"$nulls":4},"Approval issue","تاخير بالخدمة ","تم رفع الطلب بطريقه خطا  اكثر من مره ( عدم توضيح لتامين باني محوله ) مما ادى الى تاخير بتقديم الخدمة والحاله طارئه اعراض ولاده مبكره دون التصرف من قبل المستشفى . ","The request was submitted incorrectly multiple times (failure to clarify that the insurance is transferred), which led to a delay in providing the service. The case is urgent, with symptoms of preterm labor, yet the hospital has not taken any action.",{"$nulls":5},"Dissatisfied","التامين غير مغظ وتم رفع الطلب عدة مرات وليست بمشكلة المستشفى  بل اشكالية التامين ","تم التوضيح للمراجع بان تم رفع الطلب اكثر من 6 مرات ولايوجد تاخير من قبلنا ",null,null,"Hospital"]
[null,51,3574,30364967,"مجلس الضمان الصحي","الطوارئ","الإداري","الموافقات الطبية","2025-01-21T13:20:00","امال القحطاني","CCHI",{"$nulls":3},"24 Hours","2025-01-21","01:20:00","امال القحطاني","2025-01-21","13:20:00",{"$nulls":3},"2025-01-21","14:34:00","امال القحطاني",{"$f":"(Y52+X52)-(T52+S52)","v":0.05138888888905058},{"$nulls":3},-45678.606944444444,{"$nulls":3},{"$f":"(AF52+AG52)+(AB52+AC52)","v":0},{"$nulls":3},-45678.606944444444,{"$nulls":3},-45678.606944444444,"2025-01-21","18:58:00","امال القحطاني",{"$f":"(AS52+AR52)-(Y52+X52)","v":0.18333333333430346},"2025-01-21","18:58:00",{"$f":"(AW52+AV52)-(Y52+X52)","v":0.18333333333430346},null,"Documentation","عدم متابعة لطلبات التامين ","عدم ارفاق التقارير اللازمه لطلب التامين ","Failure to attach the necessary reports for the insurance request by the department\n\n\n\n",{"$nulls":5},"Satisfied","تم التوضيح بوجود مشكله لدى  بوليصة شركة التامين لها ","تم حضور ابن المريضه للمكتب والافادة  ",null,null,"patient "]
[null,52,3577,30329153,"مجلس الضمان الصحي","الطوارئ","الإداري","المدير المناوب","2025-01-21T17:01:00","ابرار الشمري","CHI ",{"$nulls":3},"48 Hours","2025-01-21","17:01:00","ابرار بندر الشمري","2025-01-21","17:01:00",{"$nulls":3},"2025-01-21","17:07:00","ابرار بندر الشمري",{"$f":"(X53+Y53)-(S53+T53)","v":4.166666665696539E-3},"2025-01-22","11:29:00","امال القحطاني",0.7652777777839219,{"$nulls":7},-45678.71319444444,{"$nulls":3},-45678.71319444444,"2025-01-22","20:51:00","ابرار الشمري",1.1555555555605679,{"$nulls":4},"Access to care","عدم  توفير غرفه بالتنويم","عدم  توفير غرفه بالتنويم","Failure to provide a room for admission.",{"$nulls":5},"Dissatisfied",{"$nulls":4},"Hospital"]
[null,53,3578,30363398,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-01-21T17:15:00","ابرار الشمري","CHI ",{"$nulls":3},"24 Hours","2025-01-21","17:15:00","ابرار بندر الشمري","2025-01-21","17:15:00",{"$nulls":3},"2025-01-21","17:19:00","ابرار بندر الشمري",{"$f":"(X54+Y54)-(S54+T54)","v":0.002777777779556345},{"$nulls":3},-45678.72152777778,{"$nulls":3},0,{"$nulls":3},-45678.72152777778,{"$nulls":3},-45678.72152777778,"2025-01-22","12:01:00","امال القحطاني",0.7791666666671517,{"$nulls":4},"Financial claims","المطالبة بمبلغ مالي ","اثناء العملية تم عمل اجراء اضافي استوجب عمله بشكل طارئ  ولم يتم الموافقه عليه من قبل التامين ","During the surgery, an additional procedure was performed as an emergency necessity, but it was not approved by the insurance.",{"$nulls":5},"Dissatisfied","تم التواصل مع المراجع بإن تم ارفاق جميع التقارير اللازمة  ولم تتم الموافقه من قبل شرك التامين ","تم التواصل مع المراجع بإن تم ارفاق جميع التقارير اللازمة  ولم تتم الموافقه من قبل شرك التامين ",null,null,"Hospital"]
[null,54,3580,30052778,"وزارة الصحة","التنويم","الطبي","وحدة المناظير","2025-01-21T18:00:00","امال القحطاني","MOH","2025-01-21",null,"55 993 6717","24 Hours","2025-01-21","06:00:00","امال القحطاني","2025-01-21","18:00:00",{"$nulls":3},"2025-01-21","18:07:00","امال القحطاني",{"$f":"(Y55+X55)-(T55+S55)","v":0.004861111112404615},{"$nulls":3},-45678.75486111111,{"$nulls":3},0,{"$nulls":3},-45678.75486111111,{"$nulls":3},-45678.75486111111,"2025-01-21","18:10:00","امال القحطاني",2.0833333328482695E-3,"2025-01-21","18:10:00",{"$f":"(AW55+AV55)-(Y55+X55)","v":2.0833333328482695E-3},null,"policies","عدم استلام CD","لم يتم تسليمي الCD حتى الان ","The CD has not been delivered to the patient yet\n\n\n\n",{"$nulls":5},"Satisfied","تم طبااعة القرص المدمج  وارساله لادارة العيادات ","تم تنسيق موعد والتاكد من حضور المريض واستلام القرص ",null,null,"patient "]
[null,55,3583,30364967,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2025-01-22T08:01:00","امال القحطاني",{"$nulls":4},"48 Hours","2025-01-22","08:01:00","SELF","2025-01-22","08:01:00","2025-01-22","10:22:00","امال القحطاني","2025-01-22","10:32:00","امال القحطاني",{"$f":"(Y56+X56)-(T56+S56)","v":0.10486111111094942},{"$nulls":3},-45679.438888888886,{"$nulls":3},{"$f":"(AG56+AF56)-(AC56+AB56)","v":0},{"$nulls":3},-45679.438888888886,{"$nulls":3},-45679.438888888886,"2025-01-23","17:08:00","امال القحطاني",1.2750000000014552,"2025-01-23","17:08:00",1.2750000000014552,null,"Negligence","تأخير بالخدمه ","التواصل مع التمريض بدون استجابه ","There is no response from the nursing staff\n\n\n\n",{"$nulls":5},"Satisfied","تم التواصل مع مشرف التمريض ","تم التاكد من عدم تكرار الاشكاليه مع المريضه اثناء تواجدها بالتنويم ",null,null,"patient "]
[null,56,3583,30364967,"ذوي المراجع","التنويم","الخدمات المساندة","قسم النظافة","2025-01-22T08:01:00","امال القحطاني",{"$nulls":4},"More than 72 hours","2025-01-22","08:01:00","SELF","2025-01-22","08:01:00","2025-01-22","10:22:00","امال القحطاني","2025-01-22","10:30:00","امال القحطاني",{"$f":"(Y57+X57)-(T57+S57)","v":0.10347222222480923},"2025-01-23","16:17:00","امال القحطاني",1.2409722222218988,"2025-01-25","14:19:00","امال القحطاني",1.9180555555576575,"2025-01-25","14:46:00","امال القحطاني",3.1777777777751908,{"$nulls":3},-45679.4375,"2025-01-25","18:27:00","امال القحطاني",3.3312500000029104,"2025-01-25","18:27:00",3.3312500000029104,null,"Cleanliness Issue","سوء بالنظافه ","سوء بنظافة الغرفه ","Poor room cleanliness\n\n\n\n","تم التذكير عن طريق الواتس ","2025-01-23","لا يوجد سبب ",null,null,"Satisfied","تم حضور مشرف النظافه للغرفه","تم التواصل لاحقا  مع ذوي المريضه  والتاكد من الاجراء المتخذ ",null,null,"patient "]
[null,57,3584,30332444,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-01-22T18:42:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-01-22","17:36:00","أبرار بندر الشمري","2025-01-22","18:42:00","2025-01-22","18:46:00","ابرار بندر الشمري","2025-01-22","18:46:00","ابرار بندر الشمري",{"$f":"(Y58+X58)-(T58+S58)","v":0.002777777779556345},"2025-01-25","10:29:00","ابرار بندر الشمري",2.654861111106584,{"$nulls":3},-45682.43680555555,{"$nulls":3},-45679.78194444445,{"$nulls":3},-45679.78194444445,"2025-01-27","12:59:00","ابرار الشمري",4.759027777778101,null,null,-45679.78194444445,"د.رانيا احمد ","Documentation + Attitude","اسلوب + سوء بالخدمة","عدم كتابة تفاصيل بالتقرير الطبي للمراجعه (طلب تحاليل ) مما ادى الى رفض التامين بالاضافه الى اسلوب غير مهني ",null,"تم التواصل مع الدكتوره عن طريق الاتصال ",{"$nulls":4},"Satisfied","تم التواصل مع الدكتوره وتوضيح سوء الفهم الحاصل من قبل المريضه ","تم التواصل مع المريضه والشرح والاعتذار وتم اغلاق الشكوى برضى المراجعه ",null,null,"Hospital"]
[4,58,3594,1097668598,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-01-25T11:05:00","ابرار الشمري",{"$nulls":4},"72 Hours","2025-01-25","10:57:00","أبرار بندر الشمري","2025-01-25","11:05:00","2025-01-25","11:27:00","ابرار بندر الشمري","2025-01-25","12:41:00","ابرار بندر الشمري",{"$f":"(X59+Y59)-(S59+T59)","v":0.06666666666569654},"2025-01-27","12:59:00","ابرار بندر الشمري",{"$f":"(AB59+AC59)-(X59+Y59)","v":2.0125000000043656},{"$nulls":3},-45684.540972222225,{"$nulls":3},-45682.52847222222,{"$nulls":3},-45682.52847222222,"2025-01-27","20:59:00","ابرار الشمري",2.3458333333328483,null,null,-45682.52847222222,null,"Miscommunication","موظفة المواعيد لم تقوم بتاكيد الموعد ","تم حجز موعد للمراجع عن طريق الاتصال وعند حضوره لم يتم تاكيد الموعد من قبل الموظفه ","An appointment was booked for the client via phone call, but upon arrival, the appointment was not confirmed by the staff member","تم التواصل مع مشرفة القسم لرد ",{"$nulls":4},"Satisfied","تم اتخاذ اجراء اداري بالموظفه من قبل ادارة القسم ","تم التواصل مع المراجع واعادة الجدولة للموعد وافادته بالاجراء المتخذ ",null,null,"patient "]
[null,59,3595,30201702,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-01-23T14:46:00","ابرار الشمري","MOH",{"$nulls":3},"24 Hours","2025-01-23","14:46:00","أبرار بندر الشمري","2025-01-23","14:46:00",{"$nulls":3},"2025-01-25","11:44:00","ابرار بندر الشمري",{"$f":"(X60+Y60)-(S60+T60)","v":1.8736111111138598},{"$nulls":3},-45682.48888888889,{"$nulls":3},0,{"$nulls":3},-45682.48888888889,{"$nulls":3},-45682.48888888889,"2025-01-25","14:21:00","ابرار الشمري",0.10902777777664596,null,null,-45682.48888888889,null,"Approval issue","خصم مبالغ اضافية من التأمين ","تم خصم مبالغ من التأمين دون توضيح السبب، وتم رفع موافقة على إجراء لم يتخذ.","Amounts were deducted from the insurance without explanation, and approval was raised for a procedure that was not performed.",{"$nulls":5},"Dissatisfied",{"$nulls":4},"patient "]
[null,60,3602,30362295,"ذوي المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-01-25T17:14:00","امال القحطاني",{"$nulls":4},"24 Hours","2025-01-25","17:14:00","امال القحطاني","2025-01-25","17:14:00",{"$nulls":3},"2025-01-25","17:23:00","امال القحطاني",{"$f":"(Y61+X61)-(T61+S61)","v":0.006250000005820766},{"$nulls":3},-45682.72430555556,{"$nulls":3},0,{"$nulls":3},{"$f":"(AK61+AJ61)-(Y61+X61)","v":-45682.72430555556},{"$nulls":3},-45682.72430555556,"2025-01-26","13:50:00","امال القحطاني",{"$f":"(AS61+AR61)-(Y61+X61)","v":0.8520833333313931},"2025-01-26","13:50:00",0.8520833333313931,null,"Miscommunication","الغاء موعد  بدون الاشعار ","تم حجز موعد للمريضة، وتم تعديل جدول الطبيب دون إبلاغ المراجعة بذلك \n\n\n","A appointment was scheduled for the patient, but the doctor's schedule was changed without informing the patient about the modification.\n\n\n\n",{"$nulls":5},"Satisfied","تمت الافاده بوجود اتصال للمراجع بعد الالغاء  مع عدم اثبات لذلك","تم افادة ابنة المراجعه بذلك ",null,null,"Hospital"]
[null,61,3605,30244508,"مراجع","التنويم","التمريض","تمريض وحدة طويلي الإقامة","2025-01-26T11:53:00","رهف العنزي",{"$nulls":4},"More than 72 hours","2025-01-26","11:45:00","رهف العنزي","2025-01-26","11:53:00","2025-01-27","14:33:00","ابرار الشمري","2025-01-27","14:52:00","ابرار الشمري",{"$f":"(X62+Y62)-(S62+T62)","v":1.124305555553292},"2025-01-28","09:48:00","ابرار الشمري",0.788888888891961,"2025-01-29","08:55:00","ابرار الشمري",0.9631944444481633,"2025-01-30","10:53:00","ابرار الشمري",2.8340277777824667,{"$nulls":3},-45684.61944444444,"2025-02-01","14:44:00","ابرار الشمري",4.994444444448163,null,null,-45684.61944444444,null,"Attitude","attitude ","الممرضة تلفظت على المريض ","a nurse verbally insulted te patient ",{"$nulls":5},"Dissatisfied",{"$nulls":4},"Hospital"]
[null,62,3608,2317291504,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-01-27T14:06:00","ابرار الشمري","CHI ",{"$nulls":3},"24 Hours","2025-01-27","14:06:00","ابرار الشمري","2025-01-27","14:06:00",{"$nulls":3},"2025-01-27","14:08:00","ابرار الشمري",{"$f":"(X63+Y63)-(S63+T63)","v":1.3888888861401938E-3},{"$nulls":3},-45684.58888888889,{"$nulls":3},0,{"$nulls":3},-45684.58888888889,{"$nulls":3},-45684.58888888889,"2025-01-28","09:47:00","ابرار الشمري",0.8187499999985448,null,null,-45684.58888888889,null,"Approval issue","تاخير بمتابعة الموافقه ","عدم الرد علي طلب التامين واستفسارات اللازمه للموافقات الطبيه و تكرار المشكله لنفس العلاج المطلوب والتأخر بشكل شهري في كل زياره \n","Failure to respond to the insurance request and necessary inquiries for medical approvals, repeated issues for the same requested treatment, and monthly delays in each visit.",{"$nulls":5},"Satisfied","تم التواصل مع المراجع والتوضيح بان لايوجد تاخير الرفض من قبل شركة التامين ","لايوجد تاخير مع ارفاق ملفات تثبت ذلك ",null,null,"Hospital"]
[null,63,3612,30227876,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-01-27T20:59:00","ابرار الشمري","MOH",{"$nulls":3},"48 Hours","2025-01-27","20:59:00","ابرار الشمري","2025-01-27","20:59:00",{"$nulls":3},"2025-01-27","21:04:00","ابرار الشمري",{"$f":"(X64+Y64)-(S64+T64)","v":0.003472222226264421},"2025-01-28","15:37:00","ابرار الشمري",0.772916666661331,{"$nulls":3},-45685.65069444444,{"$nulls":3},-45684.87777777778,{"$nulls":3},-45684.87777777778,"2025-01-29","08:55:00","ابرار الشمري",1.4937500000014552,null,null,-45684.87777777778,null,"Attitude","التأخير في تقديم الخدمة ","المماطلة بتقديم الخدمة من قبل موظف الموافقات في موافقات المختبر","Delays in providing service by the approval staff for laboratory approvals",{"$nulls":5},"Satisfied",{"$nulls":4},"Hospital"]
[null,64,3614,30368172,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-01-28T13:44:00","امال القحطاني",{"$nulls":4},"24 Hours","2025-01-28","13:40:00","امال القحطاني","2025-01-28","13:44:00","2025-01-28","14:22:00","امال القحطاني","2025-01-28","14:45:00","امال القحطاني",{"$f":"(Y65+X65)-(T65+S65)","v":0.04236111111094942},{"$nulls":3},-45685.614583333336,{"$nulls":3},0,{"$nulls":3},{"$f":"(AK65+AJ65)-(Y65+X65)","v":-45685.614583333336},{"$nulls":3},-45685.614583333336,"2025-01-29","14:00:00","امال القحطاني",{"$f":"(AS65+AR65)-(Y65+X65)","v":0.96875},"2025-01-29","13:16:00",0.9381944444394321,null,"Malpractice","اعادة سحب العينه ","تم سحب دم وبعد الانتظار ليوم كامل يتم طلب اعادة سحب للعينه ","Blood was drawn, and after waiting for a full day, they are requesting a re-sample\n\n",{"$nulls":5},"No Response","تم التوضيح ان العينه تحللت لاسباب مجهوله ","لم يتم التجاوب رغم  التواصل لعدة مرات للافادة ",null,null,"patient "]
[null,65,3615,30367804,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2025-01-28T14:35:00","امال القحطاني","MOH","2025-01-28",null,552317170,"24 Hours","2025-01-28","14:35:00","امال القحطاني","2025-01-28","14:35:00",{"$nulls":3},"2025-01-28","14:38:00","امال القحطاني",{"$f":"(Y66+X66)-(T66+S66)","v":2.0833333328482695E-3},{"$nulls":3},-45685.60972222222,{"$nulls":3},0,{"$nulls":3},{"$f":"(AK66+AJ66)-(Y66+X66)","v":-45685.60972222222},{"$nulls":3},-45685.60972222222,"2025-01-28","14:49:00","امال القحطاني",{"$f":"(AS66+AR66)-(Y66+X66)","v":0.007638888884685002},"2025-01-28","14:49:00",0.007638888884685002,"د.رانيا احمد","policies","اجازة مرضيه ","لم يتم الموافقه على الاجازه من قبل الطبيبه المعالجه  ..","The leave was not approved.\n\n\n\n\n\n\n",{"$nulls":5},"Satisfied","تمت الافادة  بشكل واضح  وطبي بان الاجازه غير مستحقه ","تم التواصل مع المراجعه وتوضيح السياسه المتبعه للاجازات المرضيه ",null,null,"Hospital","امكانية اضافة خطاب بدون رفع شكوى رسميه علما انه تم رفع الشكوى  للرد على الوزارة والتاكيد بعدم وجود  مشكلة فعليه مع الطبيبة  \n\n\n\n"]
[null,66,3617,20329036,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-01-28T18:18:00","امال القحطاني",{"$nulls":4},"24 Hours","Tuesday, January 28, 2025","18:08:00","امال القحطاني","Tuesday, January 28, 2025","18:18:00","Wednesday, January 29, 2025","16:00:00","امال القحطاني","2025-01-30","13:17:00","امال القحطاني",1.7909722222222222,{"$nulls":3},-45687.55347222222,{"$nulls":3},0,{"$nulls":7},-45687.55347222222,"2025-01-30","19:43:00","امال القحطاني",{"$f":"(AS67+AR67)-(Y67+X67)","v":0.2680555555562023},"2025-01-30","19:43:00",0.2680555555562023,null,"Negligence","تاخير بالاجراءات الطبيه ","إهمال وتأخير في تقديم الرعاية الطبية  في قسم الطوارئ ","Delay in providing medical care in the emergency department.",{"$nulls":5},"Satisfied","تمت الافاده والتوضيح ","تم التواصل وافادة المريضه وكانت نوعا ما راضيه وتمنت عدم تكرار ذلك  ",null,null,"Hospital"]
[null,67,3620,30041913,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-01-29T12:22:00","ابرار الشمري","MOH","Wednesday, January 29, 2025",null,"0 54 486 0275","24 Hours","2025-01-29","12:22:00","ابرار الشمري","2025-01-29","12:22:00",{"$nulls":3},"2025-01-29","12:33:00","ابرار الشمري",{"$f":"(X68+Y68)-(S68+T68)","v":0.00763888889196096},{"$nulls":3},-45686.52291666667,{"$nulls":3},0,{"$nulls":3},-45686.52291666667,{"$nulls":3},-45686.52291666667,"2025-01-30","09:46:00","ابرار الشمري",{"$f":"(AS68+AR68)-(Y68+X68)","v":0.8840277777781012},null,null,-45686.52291666667,null,"Attitude","تاخير بخدمات الطوارى ","تاخير باجراءات الدخول رغم عدم مقدرت المريضه بالانتظار ( هبوط بالضغط ) او الجلوس وعند الاستفسار متى يتم ادخال المريضه الغرفه افادوني ( انتظر كلهم مرضى زيها ) .","Delay in admission procedures despite the patient being unable to wait (due to low blood pressure) or sit. When inquiring about the patient’s room admission, the response was: *\"Wait, all patients are like her.\"*",{"$nulls":5},"Dissatisfied","تمت الافادة من قبل مدير الطوارى بان الحالة كانت مستقره ويوجد حالات طارئه حينها ","تم تقديم رقم المريضه وادخالها على الفور ",null,null,"Hospital"]
[null,68,3622,516545,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-01-29T16:11:00","امال القحطاني",{"$nulls":4},"24 Hours","Wednesday, January 29, 2025","15:58:00","امال القحطاني","Wednesday, January 29, 2025","16:11:00","2025-01-30","13:20:00","امال القحطاني","2025-01-30","13:24:00","امال القحطاني",0.8840277777777777,{"$nulls":3},-45687.558333333334,{"$nulls":3},0,{"$nulls":3},-45687.558333333334,{"$nulls":3},-45687.558333333334,"2025-01-30","18:20:00","امال القحطاني",{"$f":"(AS69+AR69)-(Y69+X69)","v":0.2055555555562023},"2025-01-30","18:20:00",0.2055555555562023,"د.أحمد تركستاني","Miscoordination","تأخير في الاجراء الطبي  \n\n\n\n","تأخير في تحديد موعد تركيب السن وتقصير في التعامل مع الحالة الصحية مما أدى إلى مضاعفات.","Delay in medical procedure caused complications.\n",{"$nulls":5},"Satisfied","تمت الافاده من قبل الطبيب والتاكيد ان التاخير بسبب عد السداد ","بعد التواصل مع المراجع والافاده بالرد تبين انه الاشكاليه لدى المنسقه وليس الطبيب حيث تم تحويل الشكوى للقسم الاداري ",null,null,"Hospital"]
[null,69,3625,30351053,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-01-29T18:38:00","امال القحطاني",{"$nulls":4},"More than 72 hours","Wednesday, January 29, 2025","17:46:00","امال القحطاني","Wednesday, January 29, 2025","18:38:00","Thursday, January 30, 2025","13:25:00","امال القحطاني","2025-01-30","13:28:00","امال القحطاني",0.7847222222222222,"2025-02-01","12:02:00","امال القحطاني",1.9402777777722804,"2025-02-01","18:28:00","امال القحطاني",0.2680555555562023,"2025-02-02","12:55:00","امال القحطاني",{"$f":"(AJ70+AK70)-(X70+Y70)","v":2.977083333331393},{"$nulls":3},-45687.561111111114,"2025-02-05","12:30:00","امال القحطاني",5.959722222221899,null,null,-45687.561111111114,null,"Miscoordination","تاخير بالتنسيق ","تقصير وتاخير بالرد من قبل منسقة الطب النفسي \n"," Delay in response by the psychiatric coordinator.\n\n\n\n",{"$nulls":5},"No Response",{"$nulls":4},"Hospital"]
[null,70,3630,30004373,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-01-30T17:35:00","امال القحطاني","MOH","Wednesday, January 29, 2025",null,"0 54 486 0275","24 Hours","2025-01-30","17:35:00","امال القحطاني","2025-01-30","17:35:00",{"$nulls":3},"2025-01-30","17:57:00","امال القحطاني",0.826388888888889,{"$nulls":3},-45687.74791666667,{"$nulls":3},0,{"$nulls":3},-45687.74791666667,{"$nulls":3},-45687.74791666667,"2025-01-30","18:27:00","امال القحطاني",0.020833333335758653,"2025-01-30","18:27:00",0.020833333335758653,null,"prescription issue","تاخير بصرف الدواء","لم يتم صرف الادوية لي حتى الان ","Delay in dispensing the medication.\n\n\n\n",{"$nulls":5},"Satisfied",{"$nulls":4},"Hospital","تم رفع الشكوى فقط للرد على الوزارة بخطاب علما بوجود  الافاده لدينا سابقا  ولا وجود لمشكله مع القسم \n\n\n"]
[null,71,3631,516545,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-01-30T20:01:00","امال القحطاني",{"$nulls":4},"More than 72 hours","2025-01-30","18:20:00","امال القحطاني","2025-01-30","20:01:00","2025-02-01","12:09:00","امال القحطاني","2025-02-01","18:07:00","امال القحطاني",0.868055555555556,"2025-02-02","12:55:00","امال القحطاني",0.7833333333328483,{"$nulls":3},-45690.538194444445,"2025-02-06","11:21:00","امال القحطاني",4.718055555553292,{"$nulls":3},-45689.75486111111,"2025-02-06","16:21:00","امال القحطاني",4.926388888889051,null,null,-45689.75486111111,null,"Miscoordination","التأخير في تقديم الخدمة ","تأخير في تقديم الخدمة و عدم إبلاغنا بموعد إجراء تقويم الأسنان في المستشفى، مما استدعى مراجعات متكررة وتأخيرًا في العلاج","Delay in providing service and failure to inform us of the orthodontic appointment at the hospital, requiring repeated visits and delaying treatment.",{"$nulls":5},"No Response",{"$nulls":4},"Hospital"]
[]
["Week 1",16,null,"MOH",27,{"$f":"E74/E78","v":{"v":0.38028169014084506,"d":"38.03%"}},null,"Medical",{"$nulls":6},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total","Self",null,null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":4},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":6},"Medical",null,"Average"]
["Week 2",26,null,"CCHI",10,{"$f":"E75/E78","v":{"v":0.14084507042253522,"d":"14.08%"}},null,"أطباء الطوارئ",3,{"$nulls":5},"ابرار بندر الشمري",32,{"$f":"P75/P81","v":{"v":0.4507042253521127,"d":"45.07%"}},12,7,6,7,{"$f":"U76+T76+S76+R76","v":{"v":1,"d":"100.00%"}},2,null,null,"ابرار بندر الشمري",6,{"$f":"AA75/AE78","v":{"v":0.08450704225352113,"d":"8.45%"}},26,{"$f":"AC75/AE78","v":{"v":0.36619718309859156,"d":"36.62%"}},{"$f":"AC75+AA75","v":32},{"$nulls":4},12,3,2,1,"ابرار بندر الشمري",{"$nulls":6},"أطباء الطوارئ",3,{"$f":"AVERAGE(AX75:BB75)","v":2.072},0.006,5.95,null,0.26]
["Week 3",15,null,"Patients",18,{"$f":"E76/E78","v":{"v":0.2535211267605634,"d":"25.35%"}},null,"تنويم الأطفال",2,{"$nulls":5},"Percentage",null,null,{"$f":"R75/P75","v":{"v":0.375,"d":"37.50%"}},{"$f":"S75/P75","v":{"v":0.21875,"d":"21.88%"}},{"$f":"T75/P75","v":{"v":0.1875,"d":"18.75%"}},{"$f":"U75/P75","v":{"v":0.21875,"d":"21.88%"}},{"$nulls":4},"امال ماهل القحطاني",16,{"$f":"AA76/AE78","v":{"v":0.22535211267605634,"d":"22.54%"}},18,{"$f":"AC76/AE78","v":{"v":0.2535211267605634,"d":"25.35%"}},{"$f":"AC76+AA76","v":34},{"$nulls":5},3,1,2,"امال ماهل القحطاني",{"$nulls":6},"تنويم الأطفال",2,1.43,1.18,1.68]
["Week 4",14,null,"Patient’s relatives",16,{"$f":"E77/E78","v":{"v":0.22535211267605634,"d":"22.54%"}},null,"عيادات الأسنان",1,{"$nulls":5},"امال ماهل القحطاني",34,{"$f":"P77/P81","v":{"v":0.4788732394366197,"d":"47.89%"}},17,8,1,8,{"$f":"U78+T78+S78+R78","v":{"v":1,"d":"100.00%"}},3,null,null,"رهف علي العنزي",4,{"$f":"AA77/AE78","v":{"v":0.056338028169014086,"d":"5.63%"}},1,{"$f":"AC77/AE78","v":{"v":0.014084507042253521,"d":"1.41%"}},{"$f":"AA77+AC77","v":5},{"$nulls":5},0,0,0,"رهف علي العنزي",{"$nulls":6},"عيادات الأسنان",1,0.19,0.19]
["Total",{"$f":"B74+B75+B76+B77","v":71},null,"Total",{"$f":"E74+E75+E76+E77","v":71},{"$f":"F74+F75+F76+F77","v":{"v":1,"d":"100.00%"}},null,"عيادات الباطنية",2,{"$nulls":5},"Percentage",null,null,{"$f":"R77/P77","v":{"v":0.5,"d":"50.00%"}},{"$f":"S77/P77","v":{"v":0.23529411764705882,"d":"23.53%"}},{"$f":"T77/P77","v":{"v":0.029411764705882353,"d":"2.94%"}},{"$f":"U77/P77","v":{"v":0.23529411764705882,"d":"23.53%"}},{"$nulls":4},"Total",{"$f":"AA76+AA75+AA77","v":26},{"$f":"AB75+AB76+AB77","v":{"v":0.36619718309859156,"d":"36.62%"}},{"$f":"AC75+AC76+AC77","v":45},{"$f":"AD75+AD76+AD77","v":{"v":0.6338028169014085,"d":"63.38%"}},{"$f":"AE75+AE76+AE77","v":71},{"$nulls":15},"عيادات الباطنية",2,2.37725,4.75,0.0045]
[{"$nulls":3},"In-Patient",20,{"$f":"E79/E82","v":{"v":0.28169014084507044,"d":"28.17%"}},null,"عيادات الجهاز الهضمي والمناظير",1,{"$nulls":5},"رهف علي العنزي",5,{"$f":"P79/P81","v":{"v":0.07042253521126761,"d":"7.04%"}},2,1,1,1,{"$f":"R80+S80+T80+U80","v":{"v":1,"d":"100.00%"}},{"$nulls":8},{"$f":"AD78+AB78","v":{"v":1,"d":"100.00%"}},{"$nulls":15},"عيادات الجهاز الهضمي والمناظير",1,1.75,1.75]
["1st Half",42,null,"Out-Patient",41,{"$f":"E80/E82","v":{"v":0.5774647887323944,"d":"57.75%"}},null,"عيادات العيون",1,{"$nulls":5},"Percentage",null,null,{"$f":"R79/P79","v":{"v":0.4,"d":"40.00%"}},{"$f":"S79/P79","v":{"v":0.2,"d":"20.00%"}},{"$f":"T79/P79","v":{"v":0.2,"d":"20.00%"}},{"$f":"U79/P79","v":{"v":0.2,"d":"20.00%"}},{"$nulls":25},"عيادات العيون",1,4.04,4.04]
["2nd Half",29,null,"ER",10,{"$f":"E81/E82","v":{"v":0.14084507042253522,"d":"14.08%"}},null,"عيادات المخ والأعصاب",1,{"$nulls":5},"Total",{"$f":"P75+P77+P79","v":71},{"$f":"Q77+Q75+Q79","v":{"v":1,"d":"100.00%"}},{"$f":"R77+R75+R79","v":31},{"$f":"S77+S75+S79","v":16},{"$f":"T77+T75+T79","v":8},{"$f":"U77+U75+U79","v":16},{"$f":"U82+T82+S82+R82","v":{"v":1,"d":"100.00%"}},{"$f":"W75+W77+W79","v":5},{"$nulls":23},"عيادات المخ والأعصاب",1,0.14,0.14]
["Total",{"$f":"B81+B80","v":71},null,"Total",{"$f":"E79+E80+E81","v":71},{"$f":"F79+F80+F81","v":{"v":1,"d":"100.00%"}},null,"عيادات المخ والأعصاب (أطفال)",1,{"$nulls":8},{"$f":"R81/P81","v":{"v":0.43661971830985913,"d":"43.66%"}},{"$f":"S81/P81","v":{"v":0.22535211267605634,"d":"22.54%"}},{"$f":"T81/P81","v":{"v":0.11267605633802817,"d":"11.27%"}},{"$f":"U81/P81","v":{"v":0.22535211267605634,"d":"22.54%"}},{"$nulls":25},"عيادات المخ والأعصاب (أطفال)",1,0.75,0.75]
[{"$nulls":3},"Medical",27,{"$f":"E83/E87","v":{"v":0.38028169014084506,"d":"38.03%"}},null,"عيادات النساء والولادة",2,{"$nulls":37},"عيادات النساء والولادة",2,3.8049999999999997,1.8,5.81]
[{"$nulls":3},"Admin",32,{"$f":"E84/E87","v":{"v":0.4507042253521127,"d":"45.07%"}},null,"عيادات جراحة الأنف وأذن وحنجرة",2,{"$nulls":37},"عيادات جراحة الأنف وأذن وحنجرة",2,1.8975,2.75,1.045]
[{"$nulls":3},"Nursing",10,{"$f":"E85/E87","v":{"v":0.14084507042253522,"d":"14.08%"}},null,"عيادات جراحة المخ والأعصاب",1,{"$nulls":37},"عيادات جراحة المخ والأعصاب",1,0.845,0.845]
[{"$nulls":3},"Support Services",2,{"$f":"E86/E87","v":{"v":0.028169014084507043,"d":"2.82%"}},null,"قسم التخدير",1,{"$nulls":37},"قسم التخدير",1,1.75,1.75]
[{"$nulls":3},"Total",{"$f":"E83+E84+E85+E86","v":71},{"$f":"F83+F84+F85+F86","v":{"v":1,"d":"100.00%"}},null,"قسم الحضانة",2,{"$nulls":37},"قسم الحضانة",2,4.8149999999999995,6.05,3.58]
[{"$nulls":7},"قسم الصيدلية",4,{"$nulls":37},"قسم الصيدلية",4,0.753125,1.93,0.84,null,0.23,0.0125]
[{"$nulls":7},"قسم المختبر",2,{"$nulls":37},"قسم المختبر",2,0.9485,0.937,0.96]
[{"$nulls":7},"وحدة المناظير",1,{"$nulls":37},"وحدة المناظير",1,0.0125,0.0125]
[{"$nulls":7},"Total",{"$f":"I75+I76+I77+I78+I79+I80+I81+I82+I83+I84+I85+I86+I87+I88+I89+I90","v":27},{"$nulls":37},"Total",{"$f":"AV75+AV76+AV77+AV78+AV79+AV80+AV81+AV82+AV83+AV84+AV85+AV86+AV87+AV88+AV89+AV90","v":27}]
[]
[{"$nulls":7},"Non-Medical"]
[{"$nulls":7},"إدارة التنويم",1]
[{"$nulls":7},"استقبال العيادات الخارجية",6]
[{"$nulls":7},"المدير المناوب",5,{"$nulls":37},"Non-Medical",null,"Average"]
[{"$nulls":7},"الموافقات الطبية",9,{"$nulls":37},"إدارة التنويم",1,{"$f":"AVERAGE(AX97:BG97)","v":3.09},3.09]
[{"$nulls":7},"قسم التقارير الطبية",3,{"$nulls":37},"استقبال العيادات الخارجية",6,6.418333333333333,2.88,13.04,null,11.09,0.63,5.95,4.92]
[{"$nulls":7},"قسم المالية",5,{"$nulls":37},"المدير المناوب",5,3.0156,0.83,10.18,null,2.045,1.143,0.88]
[{"$nulls":7},"قسم المواعيد",3,{"$nulls":37},"الموافقات الطبية",9,0.9807777777777777,1.022,0.186,null,2.62,2.13,0.308,0.176,0.098,0.807,1.48]
[{"$nulls":7},"Total",{"$f":"I94+I95+I96+I97+I98+I99+I100","v":32},{"$nulls":37},"قسم التقارير الطبية",3,0.7284166666666668,1.083,1.101,null,1.25E-3]
[{"$nulls":46},"قسم المالية",5,0.9012,1.065,0.875,null,1.76,0.046,0.76]
[{"$nulls":7},"Nursing",{"$nulls":38},"قسم المواعيد",3,1.388,0.98,2.34,null,0.844]
[{"$nulls":7},"تمريض العيادات الخارجية",1,{"$nulls":37},"Total",{"$f":"AV97+AV98+AV99+AV100+AV101+AV102+AV103","v":32}]
[{"$nulls":7},"تمريض تنويم الأطفال",2]
[{"$nulls":7},"تمريض تنويم الباطنية",1]
[{"$nulls":7},"تمريض غرفة التطعيمات",2,{"$nulls":37},"Nursing",null,"Average"]
[{"$nulls":7},"تمريض غرفة تقديم الأدوية الوريدية (20)",1,{"$nulls":37},"تمريض العيادات الخارجية",1,{"$f":"AVERAGE(AX108:AY108)","v":2.88},2.88]
[{"$nulls":7},"تمريض قسم الإفاقة",1,{"$nulls":37},"تمريض تنويم الأطفال",2,1.4685,0.097,2.84]
[{"$nulls":7},"تمريض قسم العمليات",1,{"$nulls":37},"تمريض تنويم الباطنية",1,1.265,1.265]
[{"$nulls":7},"تمريض وحدة طويلي الإقامة",1,{"$nulls":37},"تمريض غرفة التطعيمات",2,0.9514499999999999,0.0129,1.89]
[{"$nulls":7},"Total",{"$f":"I104+I105+I106+I107+I108+I109+I110+I111","v":10},{"$nulls":37},"تمريض غرفة تقديم الأدوية الوريدية (20)",1,6.05,6.05]
[{"$nulls":46},"تمريض قسم الإفاقة",1,0.98,0.98]
[{"$nulls":7},"Support Services",{"$nulls":38},"تمريض قسم العمليات",1,5.69,5.69]
[{"$nulls":7},"قسم المطبخ",1,{"$nulls":37},"تمريض وحدة طويلي الإقامة",1,4.98,4.98]
[{"$nulls":7},"قسم النظافة",1,{"$nulls":37},"Total",{"$f":"AV108+AV109+AV110+AV111+AV112+AV113+AV114+AV115","v":10}]
[{"$nulls":7},"Total",{"$f":"I115+I116","v":2}]
[{"$nulls":46},"Support Services",null,"Average"]
[{"$nulls":46},"قسم المطبخ",1,{"$f":"AVERAGE(AX119)","v":0.92},0.92]
[{"$nulls":7},"Total",{"$f":"I117+I112+I101+I91","v":71},{"$nulls":37},"قسم النظافة",1,{"$f":"AVERAGE(AX120)","v":3.31},3.31]
[{"$nulls":46},"Total",{"$f":"AV119+AV120","v":2}]

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[]
["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","MOH & CHI",null,null,"رقم الجوال","Time line","إرسال نموذج الشكوى",null,"Employee","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee","الوقت بين التصعيد والارسال","Closed",null,"Employee","الوقت بين الاغلاق والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","اسم الشخص المشتكى عليه - ان وجد","Complain Classification","موضوع الشكوى الأساسية","الشكوى باختصار (عربي)","الشكوى باختصار English","توثيق تذكيرات للقسم المشتكى عليه","تاريخ التذكير","سبب تأخير القسم بالرد","سبب تأخير اغلاق الشكوى خلال 72 ساعه ","الشخص المتأخر","Satisfied/\nDissatisfied","الاجراء المتخذ من قبل القسم المعني  ","نتيجة الاجراء المتخذ بعد التحقيق ","Recommendation/Action plan","Responsible Department ","The Rightful Side","حلول واقتراحات ","PR - Observations\nPatient Supervisor",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[1,1,3639,1724546,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-02-01T19:54:00","امال القحطاني",null,"  ",null,null,"More than 72 hours","2025-02-01","19:54:00","امال القحطاني","2025-02-01","19:54:00","2025-02-03","19:08:00","امال القحطاني","2025-02-03","19:16:00","امال القحطاني",{"$f":"(Y3+X3)-(T3+S3)","v":1.9736111111051287},"2025-02-04","10:49:00","امال القحطاني",{"$f":"(AC3+AB3)-(Y3+X3)","v":0.6479166666686069},"2025-02-05","12:07:00","امال القحطاني",{"$f":"(AG3+AF3)-(AC3+AB3)","v":1.054166666668607},"2025-02-06","10:24:00","امال القحطاني",{"$f":"(AK3+AJ3)-(Y3+X3)","v":2.6305555555591127},{"$nulls":3},{"$f":"(AO3+AN3)-(Y3+X3)","v":-45691.802777777775},"2025-03-04","10:57:00","ابرار الشمري",{"$f":"(AS3+AR3)-(Y3+X3)","v":28.65347222222772},null,null,{"$f":"(AW3+AV3)-(Y3+X3)","v":-45691.802777777775},null,"Approval issue","رسوم اضافيه ","تم فرض رسوم على تحاليل الطفلة، رغم أنها كانت أول زيارة بعد التنويم.\n\n\n\n","Charges were applied for tests during the first visit after hospitalization.\n\n\n\n",null,null,"استاذ صالح طلع اجازه ولم يوكل من ينوب عنه ","تم التذكير بجميع وسائل التواصل ","صالح العبدان ","Satisfied",null,null,"التوضيح للمراجع ",null,"patient ",{"$nulls":3},3667,2403306455,"مجلس الضمان الصحي","الطوارئ","الإداري","استقبال الطوارئ","2025-02-05T15:18:00","ابرار الشمري","More than 72 hours",null,3645,30151322,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات العيون","2025-02-02T14:44:00","امال القحطاني","24 Hours",null,3648,30357694,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2025-02-10T00:15:00","رهف العنزي","More than 72 hours",null,3639,1724546,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-02-01T19:54:00","امال القحطاني","More than 72 hours"]
[null,2,3639,1724546,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-02-02T16:40:00","امال القحطاني",null,"  ",null,null,"72 Hours","2025-02-01","19:54:00","امال القحطاني","2025-02-02","16:40:00","2025-02-03","19:08:00","امال القحطاني","2025-02-03","19:15:00","امال القحطاني",{"$f":"(Y4+X4)-(T4+S4)","v":1.1076388888905058},"2025-02-04","10:49:00","امال القحطاني",{"$f":"(AC4+AB4)-(Y4+X4)","v":0.648611111108039},{"$nulls":3},{"$f":"(AG4+AF4)-(AC4+AB4)","v":-45692.450694444444},{"$nulls":3},{"$f":"(AK4+AJ4)-(Y4+X4)","v":-45691.802083333336},{"$nulls":3},{"$f":"(AO4+AN4)-(Y4+X4)","v":-45691.802083333336},"2025-02-06","10:34:00","امال القحطاني",2.6381944444437977,"2025-02-06","10:34:00",{"$f":"(AW4+AV4)-(Y4+X4)","v":2.6381944444437977},null,"Approval issue","رفع طلب خاطئ","تم رفع طلب تأمين لمدة يومين تنويم، ولكن المريض قضى يومًا واحدًا فقط في المستشفى.\n\n\n\n","A request for approval was submitted incorrectly.",{"$nulls":5},"Satisfied",{"$nulls":4},"patient ",{"$nulls":3},3677,30320418,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-02-08T09:55:00","امال القحطاني","48 Hours",null,3663,30154988,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأنف والأذن والحنجرة (أطفال)","2025-02-05T13:16:00","امال القحطاني","72 Hours",null,3651,30188420,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-02-03T12:56:00","ابرار الشمري","More than 72 hours",null,3639,1724546,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-02-02T16:40:00","امال القحطاني","72 Hours"]
[null,3,3644,30139667,"ذوي المراجع","التنويم","التمريض","تمريض قسم الإفاقة","2025-02-02T14:11:00","ابرار الشمري",null,"  ",null,null,"72 Hours","2025-02-02","13:50:00","ابرار الشمري","2025-02-02","14:11:00","2025-02-03","10:19:00","ابرار الشمري","2025-02-03","10:23:00","ابرار الشمري",0.8416666666671517,{"$nulls":3},-45691.43263888889,{"$nulls":3},0,{"$nulls":3},-45691.43263888889,{"$nulls":3},-45691.43263888889,"2025-02-05","10:37:00","ابرار الشمري",2.0097222222248092,null,null,{"$f":"(AW5+AV5)-(Y5+X5)","v":-45691.43263888889},null,"Attitude","سوء بالخدمة ","ظهور جزء من جسم المريضه اثناء الافاقه ","My wife underwent a cesarean section at your hospital, and while she was in the recovery room under\nthe effect of anesthesia, parts of her body were exposed in the presence of male visitors\naccompanying other patients near the automatic door of the department. This is unacceptable in\nyour hospital, as patient privacy is a top priority. Therefore, what happened is considered negligence\n.by the staff on duty",{"$nulls":5},"Dissatisfied","الاعتذار من القسم والتبرير بان المريضه كانت كثيرة الحركة ",null,"التثقيف والتدريب للطاقم الطبي",null,"Hospital",{"$nulls":3},3719,30368339,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-02-13T11:36:00","امال القحطاني","72 Hours",null,3697,30161652,"وزارة الصحة","العيادات الخارجية","الإداري","قسم السنترال","2025-02-09T18:59:00","رهف العنزي","24 Hours",null,3652,1900966,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-02-03T17:04:00","امال القحطاني","More than 72 hours",null,3644,30139667,"ذوي المراجع","التنويم","التمريض","تمريض قسم الإفاقة","2025-02-02T14:11:00","ابرار الشمري","72 Hours"]
[null,4,3645,30151322,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات العيون","2025-02-02T14:44:00","امال القحطاني",null,"  ",null,null,"24 Hours","2025-02-02","14:44:00","امال القحطاني","2025-02-02","14:44:00",null,null,"امال القحطاني","2025-02-02","14:44:00","امال القحطاني",0,{"$nulls":3},-45690.61388888889,{"$nulls":3},0,{"$nulls":3},-45690.61388888889,{"$nulls":3},-45690.61388888889,"2025-02-02","15:05:00","امال القحطاني",0.014583333329937886,"2025-02-02","15:05:00",{"$f":"(AW6+AV6)-(Y6+X6)","v":0.014583333329937886},null,"Cleaniliness issue","سوء نظافه ","وجود رائحة قويه داخل عيادة اجراء الفحص للعيون ","There is a strong odor inside the eye examination clinic\n\n\n\n",null,null,"بعد التواصل مع القسم تم افادتنا  بان الشكوى لم تصل بالايميل ","عدم ظهور الشكوى لدى  القسم  , ومشرفة القسم هي نفسها ممرضة الطبيب داخل العياده  ولا يوجد ماينوب عنها  للرد على الشكوى ","مشرفة القسم موهلينا (لينا )","Dissatisfied","الاعتذار من القسم والتبرير بالاضافه الى التواصل مع ابن المريضه من قبل المدير الطبي( مرفق تفاصيل الاجراء بالايميل )","اتخاذ موقف من ابن المراجعة رغم وجود الأسباب المقنعة والخارجة عن الإرادة واتخاذ جميع الإجراءات الطبية اللازمة للمريضة\n","غير مستوفاه الشروط ","تم رفع الشكوى سابقا واعادة رفعها لكتابة الخطاب ","patient ",{"$nulls":3},3742,30369199,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-02-17T11:52:00","ابرار الشمري","24 Hours",null,3702,30268651,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-02-10T13:55:00","امال القحطاني","24 Hours",null,3664,30056952,"مراجع","العيادات الخارجية","الإداري","استقبال المختبر","2025-02-05T14:29:00","امال القحطاني","24 Hours",null,3647,30154988,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأنف والأذن والحنجرة (أطفال)","2025-02-02T18:51:00","ابرار الشمري","More than 72 hours"]
[null,5,3647,30154988,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأنف والأذن والحنجرة (أطفال)","2025-02-02T18:51:00","ابرار الشمري",null,"  ",null,null,"More than 72 hours","2025-02-02","18:51:00","ابرار الشمري","2025-02-02","18:51:00","2025-02-03","10:16:00","ابرار الشمري","2025-02-03","10:16:00","ابرار الشمري",0.6423611111094942,{"$nulls":3},-45691.427777777775,{"$nulls":3},0,{"$nulls":3},-45691.427777777775,{"$nulls":3},-45691.427777777775,"2025-02-09","10:40:00","امال القحطاني",6.016666666670062,null,null,{"$f":"(AW7+AV7)-(Y7+X7)","v":-45691.427777777775},null,"Miscoordination","تاخير بالخدمة "," تم عمل موعد والحضور قبل الموعد بوقت والانتضار لاكثر من ٤٥ دقيق وبعدها رفض الدكتور استقبال\nالمريضة لانتهاء وقت دوامة","An appointment was scheduled, and the patient arrived early and waited for more than 45 minutes. However, the doctor refused to see the patient as their working hours had ended.",null,null,"لايوجد سبب علماً بإن تم التواصل عدة مرات ",null,"ادارة العيادات الخارجية","Dissatisfied","الاعتذار للمريضه والتوضيح ","الاعتذار للمريضه والتوضيح ","توضيح سياسة الانتظار للمراجعين لمن ليس لديهم مواعيد موكده  ",null,"patient ",{"$nulls":3},3743,30251025,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-02-17T11:57:00","ابرار الشمري","48 Hours",null,3711,30188420,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-02-11T17:00:00","امال القحطاني","24 Hours",null,3672,1333383,"مراجع","التنويم","الخدمات المساندة","قسم النظافة","2025-02-06T15:36:00","امال القحطاني","48 Hours",null,3657,508807752,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-02-04T13:43:00","ابرار الشمري","More than 72 hours"]
[null,6,3648,30357694,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2025-02-10T00:15:00","رهف العنزي",null,"  ",null,null,"More than 72 hours","2025-02-02","20:19:00","رهف العنزي","2025-02-10","00:15:00","2025-02-11","17:54:00","رهف العنزي","2025-02-11","17:56:00","رهف العنزي",1.7368055555562023,"2025-02-13","14:52:00","رهف العنزي",1.8722222222204437,"2025-02-15","08:59:00","رهف العنزي",1.7548611111124046,"2025-02-16","15:34:00","رهف العنزي",4.901388888887595,{"$nulls":3},-45699.74722222222,{"$nulls":3},-45699.74722222222,{"$nulls":3},"عابد اللهيبي","Attitude","اسلوب الطبيب وعدم سماعه للمريض ","الطبيب لم يقيس ضغط المريض وتاخر بالقدوم للعيادة وكان اسلوبه مع المريض غير مهني ","UNPROFESSIONAL ATTITUDE AND WAS LATRE ON CLINIC AND DID NOT LISTEN TO THE PATIENT ","تم تذكيره من قبل الادارة الطبية بالايميل وعن طريق الاتصال ولم يرد حتى الان","17/2/2025","تاخير الطبيب رغم تذكيره بالنظام وعن طريق الادارة الطبية ","تاخير الطبيب رغم تذكيره بالنظام وعن طريق الادارة الطبية ","عابد اللهيبي","Escalated",{"$nulls":3},"الحث على الاطباء بالرد خلال الوقت المحدد للشكوى وعد التاخير واعطاء 10د اولوية للرد على الشكاوى من يومهم ","Hospital",{"$nulls":3},3796,1354309,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-02-24T16:31:00","ابرار الشمري","24 Hours",null,3744,30104048,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2025-02-17T12:20:00","ابرار الشمري","24 Hours",null,3678,30122643,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-02-08T12:51:00","امال القحطاني","More than 72 hours",null,3662,30266861,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-02-05T22:31:00","امال القحطاني","72 Hours"]
[null,7,3651,30188420,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-02-03T12:56:00","ابرار الشمري",null,"  ",null,null,"More than 72 hours","2025-02-03","12:56:00","ابرار الشمري","2025-02-03","12:56:00","2025-02-04","13:38:00","ابرار الشمري","2025-02-04","17:02:00","ابرار الشمري",1.1708333333299379,"2025-02-05","10:38:00","ابرار الشمري",0.7333333333372138,"2025-02-06","18:09:00","امال القحطاني",1.3131944444394321,{"$nulls":3},-45692.70972222222,{"$nulls":3},-45692.70972222222,"2025-02-10","09:28:00","ابرار الشمري",5.684722222220444,"2025-02-10","09:28:00",{"$f":"(AW9+AV9)-(Y9+X9)","v":5.684722222220444},"خالد العتيبي ","Attitude","اسلوب موظف الفرز ","إنني غير راضٍ عن الخدمة المقدمة وأطلب اتخاذ الإجراءات اللازمة تجاه هذا التصرف، حيث إنني أرى أن هذا التعامل لا يعكس المهنية المطلوبة في المجال الصحي. وفي حال عدم اتخاذ أي إجراء، سأضطر إلى تصعيد الشكوى والتواصل مع وزارة الصحة لاتخاذ اللازم","\"I am dissatisfied with the service provided and request the necessary actions to be taken regarding this behavior, as I believe this treatment does not reflect the professionalism required in the healthcare field. If no action is taken, I will be forced to escalate the complaint and contact the Ministry of Health to take the necessary steps.\"\n\n",{"$nulls":3},"تم التذكير عدة مرات ولم يتم التجاوب ",null,"Satisfied","تم التواصل وحل الاشكالية مع المريض ","لايوجد مايثبت ادعاء المريض حيث ان موظف الفرز المشتكى عليه لايوجد عليه شكاوي سابقه بالنظام",null,null,"Hospital",{"$nulls":13},3748,30306473,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-02-18T14:28:00","رهف العنزي","24 Hours",null,3703,30285131,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-02-11T23:07:00","امال القحطاني","More than 72 hours",null,3665,30330002,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-02-05T14:32:00","امال القحطاني","48 Hours"]
[null,8,3652,1900966,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-02-03T17:04:00","امال القحطاني",null,"  ",null,null,"More than 72 hours","2025-02-03","13:00:00","امال القحطاني","2025-02-03","17:04:00","2025-02-03","19:14:00","امال القحطاني","2025-02-03","19:16:00","امال القحطاني",0.09166666666715173,{"$nulls":3},-45691.802777777775,{"$nulls":3},0,{"$nulls":3},-45691.802777777775,{"$nulls":3},-45691.802777777775,"2025-02-09","10:39:00","امال القحطاني",5.640972222223354,null,null,-45691.802777777775,null,"Malpractice",null,"أود التقدم بشكوى رسمية بخصوص سوء تعامل أحد الموظفين أثناء تقديم الرعاية الصحية لي. حيث كنت منوّمًا بالمستشفى إثر تعرضي لحادث دهس، وعند قيام الموظف (خالد العتيبي) بأخذ العلامات الحيوية، تعامل معي بطريقة غير لائقة وغير مهنية، حيث قام بسحب يدي بعنف دون مراعاة لحالتي الصحية. بالإضافة إلى ذلك، عند استفساري عن الطاقم الطبي، بدا وكأنه قد تلقى معلومات مسبقة عن وضعي، وتحدث معي بأسلوب غير مناسب وغير متوافق مع أخلاقيات المهنة الطبية.","would like to formally submit a complaint regarding the inappropriate conduct of a staff member during the provision of healthcare services to me. While I was hospitalized following a pedestrian accident, the staff member, Khalid Al-Otaibi, handled me in an unprofessional and improper manner while taking my vital signs. He forcefully pulled my hand without considering my medical condition.\n\nFurthermore, when I inquired about the medical team responsible for my care, he appeared to have prior knowledge of my condition and spoke to me in an inappropriate manner that did not align with medical ethics.\n\nI am dissatisfied with the service provided and request that the necessary actions be taken to address this behavior. I believe that such conduct does not reflect the professionalism expected in the healthcare field. If no action is taken, I will be compelled to escalate the complaint and contact the Ministry of Health to pursue further action.\n\nThank you for your attention to this matter. I look forward to your prompt response and appropriate measures being taken.",{"$nulls":3},"تم التذكير عدة مرات ولم يتم التجاوب ",null,"Dissatisfied","انكار الحدث من قبل الموظف ","لاشيء شكوى غير مستوفاه لشروط ","التثقيف والتدريب للطاقم الطبي",null,"Hospital",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,3778,30369606,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-02-23T13:16:00","ابرار الشمري","48 Hours",null,3714,30304993,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2025-02-12T13:42:00","امال القحطاني","More than 72 hours",null,3670,30140966,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2025-02-05T20:22:00","رهف العنزي","48 Hours"]
[null,9,3657,508807752,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-02-04T13:43:00","ابرار الشمري",null,"  ",null,null,"More than 72 hours","2025-02-04","13:38:00","ابرار الشمري","2025-02-04","13:43:00","2025-02-05","12:35:00","ابرار الشمري","2025-02-05","15:28:00","ابرار الشمري",1.0729166666642413,"2025-02-09","21:17:00","امال القحطاني",4.242361111115315,"2025-02-10","09:28:00","امال القحطاني",0.507638888884685,"2025-02-11","17:32:00","امال القحطاني",6.086111111115315,{"$nulls":3},-45693.64444444444,"2025-02-25","10:55:00","ابرار الشمري",19.81041666666715,"2025-02-25","10:55:00",19.81041666666715,null,"Negligence","تاخير بتقديم الخدمة "," عدم الاهتمام بالمراجع وعدم احترام حالته الطارئه واهمال التمريض وتأخير اتخاذ الاجراء الموصى به من قبل\nالطبيب مما ادى لخروجي اضطراريا لغير طوارئ في مشفى اخر .","\"Disregard for the references, lack of respect for his emergency condition, neglect of nursing care, and delay in taking the measures recommended by the doctor, which led to my forced departure to another hospital for non-emergency reasons.",null,null,"لايوجد سبب ","تم التذكير عدة مرات ولم يتم التجاوب ",null,"Dissatisfied","تم الشرح والتوضيح للمريض  بعدم توفر غرفه شاغره للمريض في حينها ","لايوجد","توفير عدد اكبر من الغرف في قسم الطوارى ",null,"Hospital",{"$nulls":3},"ابرار بندر الشمري",4,{"$f":"BS11/BS14","v":{"v":0.6666666666666666,"d":"66.67%"}},2,1,0,1,{"$f":"BU11+BV11+BW11+BX11","v":4},null,null,3793,30371779,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأسنان","2025-02-24T14:20:00","رهف العنزي","24 Hours",null,3716,30370340,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-02-12T18:34:00","رهف العنزي","More than 72 hours",null,3673,30266861,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-02-06T17:17:00","امال القحطاني","24 Hours"]
[null,10,3662,30266861,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-02-05T22:31:00","امال القحطاني",null,"  ",null,null,"72 Hours","2025-02-05","12:52:00","امال القحطاني","2025-02-05","22:31:00","2025-02-06","10:48:00","امال القحطاني","2025-02-06","17:16:00","امال القحطاني",0.78125,"2025-02-07","15:39:00","امال القحطاني",0.9326388888875954,"2025-02-08","10:20:00","امال القحطاني",0.7784722222204437,{"$nulls":3},-45694.71944444445,{"$nulls":3},-45694.71944444445,"2025-02-09","10:43:00","امال القحطاني",2.727083333331393,"2025-02-09","10:43:00",2.727083333331393,null,"Attitude","سلوك غير لائق"," سلوك غير لائق من أحد أطباء الطوارئ، حيث صرخ في أثناء دخوله غرفة الطوارئ دون مراعاة للمرضى.","Inappropriate behavior from one of the emergency doctors, who shouted while entering the emergency room, showing no consideration for the patients.",{"$nulls":3},"تم التذكير عدة مرات ولم يتم التجاوب ",null,"Satisfied",{"$nulls":4},"patient ",{"$nulls":3},"امال ماهل القحطاني",2,{"$f":"BS12/BS14","v":{"v":0.3333333333333333,"d":"33.33%"}},0,1,1,0,{"$f":"BU12+BV12+BW12+BX12","v":2},{"$nulls":12},3718,30285131,"مراجع","الطوارئ","الإداري","المدير المناوب","2025-02-13T09:51:00","امال القحطاني","24 Hours",null,3680,1395972,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2025-02-08T13:05:00","امال القحطاني","48 Hours"]
[null,11,3663,30154988,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأنف والأذن والحنجرة (أطفال)","2025-02-05T13:16:00","امال القحطاني",null,"  ",null,null,"72 Hours","2025-02-05","13:16:00","امال القحطاني","2025-02-05","13:16:00",{"$nulls":3},"2025-02-05","13:48:00","امال القحطاني",0.022222222221898846,{"$nulls":3},-45693.575,{"$nulls":3},0,{"$nulls":3},-45693.575,{"$nulls":3},-45693.575,"2025-02-07","15:38:00","امال القحطاني",2.0763888888905058,"2025-02-07","15:38:00",2.0763888888905058,null,"Miscommunication","تاخير بالموعد ","تم الحضور قبل الموعد وفتح الكشفيه الساعه 6:10 وتم الانتظار حتى الساعه 6:45 تقريبا وعند الاستفسار يتم ابلاغي  ان العياده زحمه والطبيب رفض استقبال حالة ابنتي بدون ذكر اي سبب مقنع او حتى الاعتذار عن ماحصل  ..","I arrived before the scheduled time, and the clinic opened at 6:10. I waited until around 6:45, and when I inquired, I was told that the clinic was busy and that the doctor refused to see my daughter's case without providing any convincing reason or even apologizing for what had happened.\n\n",{"$nulls":5},"Satisfied","حجز موعد بديل الاعتذار للمريض ","حجز موعد بديل الاعتذار للمريض ","توضيح سياسة الانتظار للمراجعين لمن ليس لديهم مواعيد موكده  ",null,"patient ",{"$nulls":3},"رهف علي العنزي",0,{"$f":"BS13/BS14","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"BU13+BV13+BW13+BX13","v":0},null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,3732,30280656,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-02-15T20:46:00","ابرار الشمري","More than 72 hours",null,3680,1395972,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-02-09T00:17:00","امال القحطاني","48 Hours"]
[null,12,3664,30056952,"مراجع","العيادات الخارجية","الإداري","استقبال المختبر","2025-02-05T14:29:00","امال القحطاني",null,"  ",null,null,"24 Hours","2025-02-05","14:09:00","امال القحطاني","2025-02-05","14:29:00","2025-02-06","22:48:00","امال القحطاني","2025-02-06","17:39:00","امال القحطاني",1.1319444444452529,{"$nulls":3},-45694.73541666667,{"$nulls":3},0,{"$nulls":3},-45694.73541666667,{"$nulls":3},-45694.73541666667,"2025-02-07","15:38:00","امال القحطاني",0.9159722222175333,"2025-02-07","15:38:00",0.9159722222175333,null,"Attitude","تعامل غير مهني ","توجهت للمختبر بعد استلامي رسالة موافقه من قبل مستشفى وكذلك شركة التامين واثناء وصولي متواجدات موظفتين ووحده وافقه بينهم وقلت عندي تحاليل وكل واحده ماسكه جوالها ولا كاني واقف ثم سحبت نفسها موظفه بالكرسي لجهة جهاز وقالت كم رقمك دون ادنى اي احترام او اسلوب محترم ومباشرة قالت عندك تحليل مرفوض مع انه كل تحاليلي موافقه بالرسايل وطلبت اتوجه للموافقات مع العلم اني كنت عند موافقات قبل اتوجة لهم لتفادي التاخير ومع ذلك تم تاخيري وكلمت موافقات وقالت كل عندك موافقه ورجعت وقلت لها كل شي موافق وقالت دكتور كاتب الطلب منفصل وكلمت دكتور ونفى هذا.  الرجاء اتخاذ اللازم والحرص على الانضباط اثناء العمل . ","company. When I arrived, there were two employees present, one of whom was talking on her phone, and I was ignored as if I weren’t standing there. Then, one employee moved her chair towards the device and asked for my number without any respect or proper manner. She immediately told me that one of my tests was rejected, even though all of my tests had been approved as per the messages I received. I was asked to go to the approvals department, even though I had visited them earlier to avoid any delay. Despite this, I was still delayed. I spoke to the approvals department, and they confirmed that all of my tests were approved. When I returned to the laboratory, I was told that the doctor had written the request separately. I contacted the doctor, and he denied this.\n\nI kindly request that the necessary actions be taken and that proper discipline be maintained during work.",{"$nulls":5},"Dissatisfied",null,"اتخاذ اجراء داخلي مع الموظفه ","التثقيف والتدريب للطاقم  ",null,"Hospital",{"$nulls":3},"Total",{"$f":"BS11+BS12+BS13","v":6},{"$f":"BT12+BT11+BT13","v":{"v":1,"d":"100.00%"}},{"$f":"SUM(BU11:BU13)","v":2},{"$f":"SUM(BV11:BV13)","v":2},{"$f":"SUM(BW11:BW13)","v":1},{"$f":"SUM(BX11:BX13)","v":1},{"$f":"BY12+BY11+BY13","v":6},null,null,"ابرار بندر الشمري",2,{"$f":"CC14/CC17","v":{"v":0.2222222222222222,"d":"22.22%"}},1,1,0,0,{"$f":"CE14+CF14+CG14+CH14","v":2},null,null,3772,30366504,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-02-21T22:44:00","ابرار الشمري","More than 72 hours",null,3681,30310877,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأورام و الغدد الصماء","2025-02-08T22:58:00","امال القحطاني","48 Hours"]
[null,13,3665,30330002,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-02-05T14:32:00","امال القحطاني",null,"  ",null,null,"48 Hours","2025-02-05","14:21:00","امال القحطاني","2025-02-05","14:32:00","2025-02-06","10:47:00","امال القحطاني","2025-02-06","13:38:00","امال القحطاني",0.9625000000014552,{"$nulls":3},-45694.56805555556,{"$nulls":3},0,{"$nulls":3},-45694.56805555556,{"$nulls":3},-45694.56805555556,"2025-02-08","10:19:00","امال القحطاني",1.8618055555489263,"2025-02-08","10:19:00",1.8618055555489263,null,"Malpractice","سوء بالخدمة ","تاخر الكادر الطبي في علاج ابني القادم للطوارئ دون اخذ اي اجراءات اولية لمدة تتجاوز النصف ساعة بعد\nتسجيل الحالة على الاستقبال وقمت بمراجعة الممرض على الاستقبال لكنه لم يتجاوب معي ووجهني مباشرة دون\nاي توضيح او نقاش الى المدير المناوب ابلغت المدير المناوب بمشكلتي وعند لحاقي به ودخولي الريسبشن خلفه عن طريق الخطأ قام برفع صوته ومحاولة اخراجي بطريقة لا تليق من الاستقبال علما انه كان الاولى ان يطلبها بادب او يطمأني على اصلاح الحالة ويخرجني لكنه استمر بطريقة غير مناسبة بالنقاش الامر الذي وعند احتدادنا سويا بالنقاش طلبت منه عدم الاقتراب مني حيث انه كان يقترب عند الحديث بطريقة غير لائقة ابدا وانهى كلامه بتهديد (ما بدك تيجي على مكتب  بعدين بنشوف ) بانتظار الرد والافاده ..\n","The medical staff was delayed in treating my son, who came to the emergency department, without taking any preliminary actions for over half an hour after the case was registered at the reception. I approached the nurse at the reception, but he did not respond to me and directly directed me, without any explanation or discussion, to the on-duty manager. I informed the on-duty manager of my issue, and when I followed him and accidentally entered the reception behind him, he raised his voice and attempted to remove me from the reception in an inappropriate manner. It would have been more appropriate for him to politely request me to leave or reassure me that the situation would be handled and then escort me out. However, he continued the discussion in an inappropriate manner, which led to a heated exchange between us. I asked him to stop getting too close to me as he was approaching in an impolite manner, and he ended his words with a threat: “If you don’t come to my office, we will see what happens next.” I am waiting for a response and feedback.",{"$nulls":5},"Dissatisfied","التحقيق بالحادثه ","نفي الشكوى ","غير مستوفاه الشروط ",null,"Hospital",{"$nulls":13},"امال ماهل القحطاني",4,{"$f":"CC15/CC17","v":{"v":0.4444444444444444,"d":"44.44%"}},3,0,1,0,{"$f":"CE15+CF15+CG15+CH15","v":4},null,null,3799,30315643,"مراجع","العيادات الخارجية","الطبي","بنك الدم","2025-02-25T18:18:00","ابرار الشمري","24 Hours",null,3685,30277900,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة المخ والأعصاب","2025-02-08T17:11:00","رهف العنزي","48 Hours"]
[null,14,3667,2403306455,"مجلس الضمان الصحي","الطوارئ","الإداري","استقبال الطوارئ","2025-02-05T15:18:00","ابرار الشمري",null,"  ",null,null,"More than 72 hours","2025-02-05","15:18:00","ابرار الشمري","2025-02-05","15:18:00","2025-02-05","15:18:00","ابرار الشمري","2025-02-05","15:30:00","ابرار الشمري",0.008333333338669036,"2025-02-09","12:02:00","امال القحطاني",3.8555555555503815,{"$nulls":3},-45697.501388888886,{"$nulls":3},-45693.645833333336,{"$nulls":3},-45693.645833333336,"2025-02-09","13:39:00","امال القحطاني",3.922916666662786,"2025-02-09","13:39:00",3.922916666662786,null,"Financial Claim","استرجاع مبلغ ","طلب فحوصات دون التوضيح لي ","The doctor informed me that I will do 3 checkups for my daughter (CK, CRP, CBC) and I paid in cash and didn’t receive a receipt. I went back to the cashier to ask for a copy and then I discovered that they added extra checkups without informing me. 8 extra checkups. I asked for a refund and they kept wasting my time and denied my refund for most of them. As a patient, I have the right to know what checkups to be done and I didn’t give my consent except for 3 checkups only. (CK, CRP, CBC)",{"$nulls":3},"تم التذكير عدة مرات ولم يتم التجاوب ",null,"Neutral","التواصل مع المراجع وحل الاشكالية ",null,"التوضيح من قبل الطبيب المعالج لطلبات قبل رفعها بالنظام  ( تحاليل ، اشعه ) ",null,"patient ",{"$nulls":3},"CCHI",6,{"$f":"BS16/#REF!","v":{"$error":"#REF!"}},{"$nulls":7},"رهف علي العنزي",3,{"$f":"CC16/CC17","v":{"v":0.3333333333333333,"d":"33.33%"}},3,0,0,0,{"$f":"CE16+CF16+CG16+CH16","v":3},null,null,3808,30354179,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-02-26T17:15:00","ابرار الشمري","48 Hours",null,3691,583800696,"ذوي المراجع","الطوارئ","الإداري","الموافقات الطبية","2025-02-09T18:18:00","امال القحطاني","72 Hours"]
[null,15,3670,30140966,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2025-02-05T20:22:00","رهف العنزي",null,"  ",null,null,"48 Hours","2025-02-05","20:09:00","رهف العنزي","2025-02-05","20:22:00","2025-02-08","14:07:00","رهف العنزي","2025-02-08","14:07:00","رهف العنزي",2.7395833333284827,"2025-02-09","11:12:00","امال القحطاني",0.8784722222262644,{"$nulls":3},-45697.46666666667,{"$nulls":3},-45696.58819444444,{"$nulls":3},-45696.58819444444,"2025-02-09","18:22:00","رهف العنزي",1.1770833333357587,null,null,{"$f":"(AW17+AV17)-(Y17+X17)","v":-45696.58819444444},"اكرام رابح ","Attitude","اسلوب الطبيبة وعدم كتابة تحليل","اسلوب الطبيبة كان غير مهني مع الأم وطلبت منها الأم كتابة تحليل وعندما عادت للمختبر يوم آخر تبين عدم كتابته ","The doctor's behavior was unprofessional with the mother. The mother requested a test to be written, but when she returned to the lab on another day, she found out that it had not been written.",null,"2025-02-09","تاخير الطبيبة بالرد ",null,null,"Satisfied",{"$nulls":4},"patient ","الطبيبة",{"$nulls":12},"Total",{"$f":"CC14+CC15+CC16","v":9},{"$f":"CD15+CD14+CD16","v":{"v":1,"d":"100.00%"}},{"$f":"SUM(CE14:CE16)","v":7},{"$f":"SUM(CF14:CF16)","v":1},{"$f":"SUM(CG14:CG16)","v":1},{"$f":"SUM(CH14:CH16)","v":0},{"$f":"CI15+CI14+CI16","v":9},null,null,3811,30363772,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-02-26T18:51:00","رهف العنزي","More than 72 hours",null,3695,30237123,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-02-09T18:03:00","رهف العنزي","48 Hours"]
[null,16,3672,1333383,"مراجع","التنويم","الخدمات المساندة","قسم النظافة","2025-02-06T15:36:00","امال القحطاني",null,"  ",null,null,"48 Hours","2025-02-06","15:31:00","امال القحطاني","2025-02-06","15:36:00","2025-02-06","15:53:00","امال القحطاني","2025-02-06","17:30:00","امال القحطاني",0.07916666666278616,"2025-02-07","15:36:00","امال القحطاني",0.9208333333372138,"2025-02-08","10:17:00","امال القحطاني",0.7784722222204437,{"$nulls":3},-45694.729166666664,{"$nulls":3},-45694.729166666664,"2025-02-08","12:16:00","امال القحطاني",1.781944444446708,"2025-02-08","12:16:00",1.781944444446708,null,"Cleaniliness issue","النظافه ","غرفه 3135 تاخير في النضافه يومين عدم وجود معدات نظافه حيث ان عاملة النظافه قامت بتنظيف الغرفه كامله بفوطة تنظيف واحده ودخل دورة المياه حامله نفس الفوطه يتوجب تحسين مستوى الخدمه و اعاده تنضيف الغرفه مرتان على الاقل يومي . ","Room 3135: There was a delay in cleaning for two days, and there were no cleaning supplies available. The cleaning lady cleaned the entire room with just one cleaning cloth, and then she entered the bathroom carrying the same cloth. The level of service needs to be improved, and the room should be cleaned at least twice daily.",{"$nulls":5},"Satisfied","الرجوع للكاميرات ","لايوجد تاخير  بتقديم الخدمة ",null,null,"Hospital",{"$nulls":3},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":26},3704,30277407,"ذوي المراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-02-10T17:42:00","رهف العنزي","72 Hours"]
[null,17,3673,30266861,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-02-06T17:17:00","امال القحطاني",null,"  ",null,null,"24 Hours","2025-02-06","17:17:00","امال القحطاني","2025-02-06","17:17:00",{"$nulls":3},"2025-02-06","17:27:00","امال القحطاني",0.006944444445252884,{"$nulls":3},-45694.72708333333,{"$nulls":3},0,{"$nulls":3},-45694.72708333333,{"$nulls":3},-45694.72708333333,"2025-02-07","15:36:00","امال القحطاني",0.9229166666700621,"2025-02-07","15:36:00",0.9229166666700621,null,"Attitude","تعامل غير مهني ","شكوتي ضد أحد أطباء قسم الطوارئ، والذي يبدو أنه سوري الجنسية\nبتاريخ 2025/2/2م الساعة 3 عصرا، توجهت إلى قسم الطوارئ برفقة زوجتي وطفلين يعانون من أعراض حمى وحكة، وقد تم إدخالنا غرفة الطوارئ التي تحتوي على سريرين فقط، مع وجود ثلاث حالات. أثناء تلقي العلاج، كانت الغرفة غير هادئة بسبب الضوضاء من المراجعين، مما أثر على راحة الأطفال. فبسبب هذه الفوضى، قمت بإغلاق الباب وأخبرت زوجتي بإغلاق الستار في حال أراد أي من الطاقم دخول الغرفة.\nتفاجأت بوصول الطبيب، وطالبته بدقيقة فقط لأبلغ زوجتي بأن الطبيب يريد الدخول، لكن رد فعله كانت غير لائق، حيث صرخ قائلا:  أنا أدخل في أي وقت، مش من حقك تمنعني ، ودخل الغرفة بشكل مفاجئ دون مراعاة للحالة الصحية أو النفسية للمريض او حتى احترام الخصوصيه ..","I have a complaint against an emergency department doctor, who seems to be of Syrian nationality. On 2025/2/2 at 3 PM, I went to the emergency department accompanied by my wife and two children who were suffering from fever and itching symptoms. We were admitted to an emergency room with only two beds, and there were three other cases in the room. While receiving treatment, the room was noisy due to the disturbance from other patients, which affected the comfort of the children. Due to this chaos, I closed the door and told my wife to close the curtain in case any of the staff wanted to enter.",{"$nulls":5},"Dissatisfied",{"$nulls":4},"Hospital",{"$nulls":3},2,2,1,1,{"$nulls":6},"MOH",9,{"$f":"CC19/#REF!","v":{"$error":"#REF!"}},{"$nulls":7},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,3707,20362817,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2025-02-10T20:06:00","رهف العنزي","72 Hours"]
[2,18,3677,30320418,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-02-08T09:55:00","امال القحطاني",null,"  ",null,null,"48 Hours","2025-02-08","21:55:00","امال القحطاني","2025-02-08","09:55:00",{"$nulls":3},"2025-02-08","10:15:00","امال القحطاني",0.013888888890505768,{"$nulls":3},-45696.427083333336,{"$nulls":3},0,{"$nulls":3},-45696.427083333336,{"$nulls":3},-45696.427083333336,"2025-02-09","11:06:00","امال القحطاني",1.0354166666656965,"2025-02-09","11:06:00",1.0354166666656965,null,"Financial Claim","سوء بالخدمة "," تم تحديد موعد مع الدكتور خالد علي الغامدي الذي قام بإجراء كافة الفحوصات والتحاليل اللازمة، وأوصى بإجراء منظار للمثانة. تم رفع طلب إلى شركة التأمين في 22 يناير، ولكن تم رفضه في البداية. وبعد ذلك تم رفع طلب اخر وتمت الموافقة عليه في 25 يناير وتواصلت معي الممرضة لتحديد موعد المنظار.\n تم إجراء المنظار تحت التخدير الكامل في 29 يناير وبعد الانتهاء من العملية، أخبرني الدكتور أنني كنت أعاني من انسداد خفيف في الاحليل العلوي، وقد تم توسيعه. وبعد مغادرتي غرفة العمليات، تم الاتصال بي من قبل موظف التحصيل في المستشفى وأخبرني بضرورة دفع مبلغ 2000 ريال بسبب إجراء إضافي لم توافق عليه شركة التأمين.\n\nتواصلت مع موظف التأمين  نواف الذي أكد لي أنني لا يجب أن أدفع أي مبلغ وأنه سيتم رفع تقرير مفصل لموافقة التأمين على الإجراء الإضافي ورغم ذلك، أصدر الموظف في المستشفى فاتورة تطالبني بدفع المبلغ في غضون 5 أيام، مهددا برفع دعوى قضائية ضدي في حال عدم الدفع بانتظار الافاده والرد ..","An appointment was made with Dr. Khalid Ali Al-Ghamdi, who performed all the necessary tests and recommended a cystoscopy. A request was submitted to the insurance company on January 22, but it was initially rejected. A second request was then submitted and approved on January 25, and the nurse contacted me to schedule the cystoscopy.\n\nThe cystoscopy was performed under general anesthesia on January 29, and after the procedure, the doctor informed me that I had a mild obstruction in the upper urethra, which had been dilated. After leaving the operating room, I was contacted by the hospital's billing department and was told that I needed to pay 2,000 SAR for an additional procedure that was not approved by the insurance company.\n\nI contacted the insurance employee, Nawaf, who confirmed that I should not pay anything and that a detailed report would be submitted for insurance approval for the additional procedure. Despite this, the hospital employee issued a bill demanding that I pay the amount within 5 days, threatening to file a lawsuit against me if I fail to pay. I am waiting for a response and clarification.\n\nLet me know if you need any further adjustments!",{"$nulls":5},"Dissatisfied","التحقق ","التوضيح للمراجع ","التجاوب مع المريض والتوضيح له بشكل مفصل في حال  وجود اي مطالبات من قبل المستشفى من المريض ",null,"Hospital",{"$nulls":3},{"$f":"BR19/BS16","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"BS19/BS16","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"BT19/BS16","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"BU19/BS16","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":16},"ابرار بندر الشمري",5,{"$f":"CM20/CM23","v":{"v":0.3333333333333333,"d":"33.33%"}},1,1,0,3,{"$f":"CO20+CP20+CQ20+CR20","v":5},null,null,3717,30276887,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهمضي والمناظير (أطفال)","2025-02-12T20:55:00","رهف العنزي","More than 72 hours"]
[null,19,3678,30122643,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-02-08T12:51:00","امال القحطاني",null,"  ",null,null,"More than 72 hours","2025-02-08","10:50:00","امال القحطاني","2025-02-08","12:51:00","2025-02-08","13:09:00","امال القحطاني","2025-02-08","13:26:00","امال القحطاني",0.024305555554747116,"2025-02-09","11:06:00","امال القحطاني",0.9027777777810115,"2025-02-09","21:16:00","امال القحطاني",0.42361111110949423,"2025-02-10","09:29:00","امال القحطاني",1.835416666668607,{"$nulls":3},-45696.55972222222,"2025-03-02","12:03:00","ابرار الشمري",21.942361111112405,null,null,-45696.55972222222,null,"Attitude","اسلوب ","لقد قمت بمراجعة المستشفى عدة مرات خلال عام 2024، وفي كل مرة كان الموظف في الدور الأول (العيادات الجهة الغربية) يتعامل معي بطريقة سيئة جدًا، حيث تكررت هذه التصرفات في زيارات مختلفة وأوقات متعددة. تصرفاته لا تليق بموظف استقبال في مستشفى بحجم الحمادي. وفي زيارتي الأخيرة للدور السادس أثناء مراجعتي للدكتور عماد المالكي، تكررت تصرفاته واسئلته الغريبة رغم وجود جميع المعلومات في النظام وإعطائه البطاقة الشخصية. كما رفض دخولي بحجة عدم وجود تأمين أو مرتجع، وكان هدفه تأخيري ودخولي في جدال غير مبرر. تم حضور المشرف في ذلك اليوم وتوجيه الموظف. أرجو من المستشفى محاسبة هذا الموظف على تصرفاته التي تضر بسمعة المستشفى وليس لها مبرر ...","I have visited the hospital several times throughout 2024, and each time, the employee on the first floor (the western side of the clinics) treated me very poorly. These behaviors were repeated during different visits and at various times. His actions are unprofessional for a receptionist at a hospital of Al-Hamadi's caliber. In my most recent visit to the sixth floor for my appointment with Dr. Emad Al-Maliki, his strange behavior and questions persisted, even though all the information was available in the system, and I provided my ID card. He also refused to let me in, claiming there was no insurance or return, and his intention seemed to be to delay me and get me into an unnecessary argument. The supervisor attended that day and addressed the employee. I kindly request that the hospital take appropriate action against this employee for his behavior, which harms the hospital’s reputation and is unjustified.\n\n",{"$nulls":5},"Satisfied","التحقيق مع الموظف ","انهاء عقد الموظف ","التثقيف والتدريب الاداري ",null,"patient ",{"$nulls":13},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":6},"امال ماهل القحطاني",7,{"$f":"CM21/CM23","v":{"v":0.4666666666666667,"d":"46.67%"}},2,1,null,4,{"$f":"CR21+CQ21+CP21+CO21","v":7},null,null,3737,30051907,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-02-16T15:11:00","ابرار الشمري","48 Hours"]
[null,20,3680,1395972,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2025-02-08T13:05:00","امال القحطاني",null,"  ",null,null,"48 Hours","2025-02-08","13:05:00","امال القحطاني","2025-02-08","13:05:00","2025-02-09","20:35:00","امال القحطاني","2025-02-09","20:35:00","امال القحطاني",1.3125,{"$nulls":3},-45697.85763888889,{"$nulls":3},0,{"$nulls":3},-45697.85763888889,{"$nulls":3},-45697.85763888889,"2025-02-10","21:13:00","امال القحطاني",1.0263888888875954,null,null,-45697.85763888889,null,"Treatment plan issue","سوء بالخدمة ","بالاضافه الى تأخير في تقديم العلاج هناك تأخير في تقديم العلاج والأجهزة المطلوبة (مثل جهاز التنفس) والتي تمت الموافقة عليه لا يوجد وضوح حول اسباب في تأخير توفير الأجهزة الطبية مما يسبب حالة من القلق للمريضه وذويه ","There is a lack of coordination between the doctors and the admission department, as there is conflicting information from the doctors regarding the necessary equipment for treatment and changes in the treatment plan without sufficient explanation. There should have been clear coordination between the doctors and the social workers to ensure a clear treatment plan. Additionally, there has been a delay in response from the social worker, despite your repeated attempts to contact them.",{"$nulls":5},"Dissatisfied","التحقق ","نفي الشكوى ","تحسين التنسيق بين الأطباء وإدارة التنويم التوضيح الكامل للخطة العلاجية ",null,"Hospital",{"$nulls":3},"In-Patient",2,{"$f":"BS22/BS25","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$nulls":7},7,1,1,0,{"$nulls":6},"رهف علي العنزي",3,{"$f":"CM22/CM23","v":{"v":0.2,"d":"20.00%"}},0,0,0,3,{"$f":"CO22+CP22+CQ22+CR22","v":3},null,null,3753,30371779,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-02-18T19:57:00","رهف العنزي","More than 72 hours"]
[null,21,3680,1395972,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-02-09T00:17:00","امال القحطاني",null,"  ",null,null,"48 Hours","2025-02-08","13:05:00","امال القحطاني","2025-02-09","00:17:00","2025-02-09","20:55:00","امال القحطاني","2025-02-09","20:59:00","امال القحطاني",0.8624999999956344,{"$nulls":3},-45697.87430555555,{"$nulls":3},0,{"$nulls":3},-45697.87430555555,{"$nulls":3},-45697.87430555555,"2025-02-10","21:11:00","امال القحطاني",1.008333333338669,null,null,-45697.87430555555,null,"Miscoordination","سوء بالخدمة ","لا يوجد تنسيق بين الأطباء وادارة التنويم حيث ان هناك تضارب في أقوال الأطباء فيما يتعلق بالأجهزة اللازمة للعلاج، وتغيير في الخطة العلاجية دون توضيح كافٍ كان من المفترض أن يكون هناك تنسيق واضح بين الأطباء والأخصائيين الاجتماعيين لضمان خطة علاجية واضحه ويوجد تأخير بالاستجابة من الأخصائي الاجتماعي،رغم محاولاتك المتكررة للاتصال بهم ","There is a lack of coordination between the doctors and the admission department, as there is conflicting information from the doctors regarding the necessary equipment for treatment and changes in the treatment plan without sufficient explanation. There should have been clear coordination between the doctors and the social workers to ensure a clear treatment plan. Additionally, there has been a delay in response from the social worker, despite your repeated attempts to contact them.\n\nFurthermore, there has been a delay in providing the treatment and required equipment (such as the breathing machine), which had been approved. There is no clarity regarding the reasons for the delay in providing the medical equipment, causing anxiety for the patient and their family.\n\nIt is worth noting that I went through the same experience with my mother previously, and the same issues have been repeated, indicating a lack of proper coordination and negligence between the doctors and the admission department in providing appropriate healthcare at the right time in the entire admission department.",{"$nulls":5},"Dissatisfied","التحقق ","الافادة بانها الرفض من قبل  تامين ","التوضيح الكامل للمراجع في حال تم الرفض من قبل التامين ",null,"Hospital",{"$nulls":3},"Out-Patient",3,{"$f":"BS23/BS25","v":{"v":0.5,"d":"50.00%"}},{"$nulls":7},{"$f":"CB22/CC19","v":{"v":0.7777777777777778,"d":"77.78%"}},{"$f":"CC22/CC19","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"CD22/CC19","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"CE22/CC19","v":{"v":0,"d":"0.00%"}},{"$nulls":6},"Total",{"$f":"CM20+CM21+CM22","v":15},{"$f":"CN21+CN20+CN22","v":{"v":1,"d":"100.00%"}},{"$f":"SUBTOTAL(9,CO20:CO22)","v":3},{"$f":"SUBTOTAL(9,CP20:CP22)","v":2},{"$f":"SUBTOTAL(9,CQ20:CQ22)","v":0},{"$f":"SUBTOTAL(9,CR20:CR22)","v":10},{"$f":"CS21+CS20+CS22","v":15},null,null,3760,30334037,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2025-02-19T13:13:00","رهف العنزي","72 Hours"]
[null,22,3681,30310877,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأورام و الغدد الصماء","2025-02-08T22:58:00","امال القحطاني",null,"  ",null,null,"48 Hours","2025-02-08","14:13:00","امال القحطاني","2025-02-08","22:58:00","2025-02-09","11:00:00","امال القحطاني","2025-02-11","18:07:00","امال القحطاني",2.797916666670062,{"$nulls":3},-45699.75486111111,{"$nulls":3},0,{"$nulls":3},-45699.75486111111,{"$nulls":3},-45699.75486111111,"2025-02-13","14:39:00","امال القحطاني",1.8555555555576575,{"$nulls":4},"Attitude","تعامل الطبيب سيء","التلفظ على المريض بكلام جارح و رفع الصوت","Poor attitude with patient and shouting",{"$nulls":5},"Dissatisfied",{"$nulls":4},"Hospital",{"$nulls":3},"ER",1,{"$f":"BS24/BS25","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":27},3771,30372444,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-02-21T15:13:00","ابرار الشمري","More than 72 hours"]
[null,23,3685,30277900,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة المخ والأعصاب","2025-02-08T17:11:00","رهف العنزي",{"$nulls":4},"48 Hours","2025-02-08","17:04:00","رهف العنزي","2025-02-08","17:11:00","2025-02-08","17:21:00","رهف العنزي","2025-02-08","17:21:00","رهف العنزي",0.006944444445252884,{"$nulls":3},-45696.722916666666,{"$nulls":3},0,{"$nulls":3},-45696.722916666666,{"$nulls":3},-45696.722916666666,"2025-02-09","18:19:00","رهف العنزي",1.0402777777781012,null,null,{"$f":"(AW25+AV25)-(Y25+X25)","v":-45696.722916666666},null,"Miscoordination","تأخر عن موعد المراجع","علما اني مررت بنفس التجربة مع والدتي سابقا وتم تكرار ذلك ، مما يوضح ان هناك قصور واهمال في التنسيق بين الأطباء وادارة التنويم وتوفير الرعاية الصحية المناسبة في الوقت المناسب لدى قسم التنويم بااكمله. ","Furthermore, there has been a delay in providing the treatment and required equipment (such as the breathing machine), which had been approved. There is no clarity regarding the reasons for the delay in providing the medical equipment, causing anxiety for the patient and their family.",{"$nulls":5},"Satisfied",{"$nulls":4},"Hospital","الطبيب ",null,null,"Total",{"$f":"BS22+BS23+BS24","v":6},{"$f":"BT24+BT23+BT22","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"In-Patient",1,{"$f":"CC25/CC28","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$nulls":7},"Patients",15,{"$f":"CM25/#REF!","v":{"$error":"#REF!"}},{"$nulls":7},3784,30372745,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-02-23T19:55:00","ابرار الشمري","More than 72 hours"]
[null,24,3691,583800696,"ذوي المراجع","الطوارئ","الإداري","الموافقات الطبية","2025-02-09T18:18:00","امال القحطاني",{"$nulls":4},"72 Hours","2025-02-09","11:35:00","امال القحطاني","2025-02-09","18:18:00","2025-02-09","20:55:00","امال القحطاني","2025-02-09","21:09:00","امال القحطاني",0.11875000000145519,"2025-02-10","21:07:00","امال القحطاني",0.9986111111138598,{"$nulls":3},-45698.87986111111,{"$nulls":3},-45697.88125,"2025-02-12","13:55:00","امال القحطاني",2.6986111111109494,{"$nulls":3},-45697.88125,null,null,{"$f":"(AW26+AV26)-(Y26+X26)","v":-45697.88125},"عهود من قسم الموافقات الطبية ","Attitude","اسلوب غير مهني مع المريض","الموظفة لم تقم بخدمة المريض بالشكل المطلوب و أخلاق سيئة","poor attitude with patient and did not provide services as well","مرة واحدة","2025/02/10\n2025/02/11",{"$nulls":3},"Satisfied",{"$nulls":4},"patient ",{"$nulls":3},"Medical",0,{"$f":"BS26/BS30","v":{"v":0,"d":"0.00%"}},{"$nulls":5}," ",null,"Out-Patient",6,{"$f":"CC26/CC28","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":17},3794,30372812,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-02-24T16:19:00","رهف العنزي","48 Hours"]
[null,25,3695,30237123,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-02-09T18:03:00","رهف العنزي",{"$nulls":4},"48 Hours","2025-02-09","18:03:00","رهف العنزي","2025-02-09","18:03:00",null,null,"رهف العنزي","2025-02-09","18:13:00","رهف العنزي",0.006944444445252884,"2025-02-10","13:03:00","رهف العنزي",0.7847222222189885,"2025-02-11","13:25:00","رهف العنزي",1.015277777783922,{"$nulls":3},-45697.75902777778,{"$nulls":3},-45697.75902777778,"2025-02-11","16:07:00","رهف العنزي",1.9124999999985448,null,null,{"$f":"(AW27+AV27)-(Y27+X27)","v":-45697.75902777778},"قاسم","Attitude","اسلوب غير مهني مع المريض","اسلوب  موظف الاستقبال غير مهني ولم يخدم المريض","unprofessional behavior with the patient and did not serve him","مرتين","2025/02/10\n2025/02/11","دائما تأخير من العيادات الخرجية ",null,"ادارة العيادات الخارجية","Satisfied","انذار في الموظف","رضا المريض بعد الانذار لانه يطلب المهنية والاحترام في التعامل فقط",null,null,"patient ","patient",null,null,"Admin",6,{"$f":"BS27/BS30","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"ER",2,{"$f":"CC27/CC28","v":{"v":0.2222222222222222,"d":"22.22%"}},{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":6},3798,30011921,"ذوي المراجع","التنويم","الطبي","وحدة العناية المتوسطة","2025-02-24T22:44:00","رهف العنزي","More than 72 hours"]
[null,26,3697,30161652,"وزارة الصحة","العيادات الخارجية","الإداري","قسم السنترال","2025-02-09T18:59:00","رهف العنزي","MOH   ","Sunday, February 9, 2025","17:18:00","050 229 4360","24 Hours","2025-02-09","18:59:00","رهف العنزي","2025-02-09","18:59:00",null,null,"رهف العنزي","2025-02-09","19:05:00","رهف العنزي",4.166666665696539E-3,{"$nulls":3},-45697.79513888889,{"$nulls":3},0,{"$nulls":3},-45697.79513888889,{"$nulls":3},-45697.79513888889,"2025-02-09","19:17:00","رهف العنزي",8.333333331393078E-3,null,null,{"$f":"(AW28+AV28)-(Y28+X28)","v":-45697.79513888889},null,"policies","عدم تواصل المراجع مع الطبيب","اخبار المراجع بعدم امكانية التواصل المباشر مع الطبيب وضرورة عودته للطواريء ان تطلب الامر","The patient was informed that direct communication with the doctor is not possible and that they must return to the emergency department if necessary.",{"$nulls":5},"Dissatisfied",null,"تم اخبار المراجع بان تلك هي سياسة المستشفى وان الطبيب ليس لديه عيادة يومها ايضا ","تفعيل خدمة الاستفسارات الطبية عبر طبيب خاص ","تفعيل خدمة الاستفسارات الطبية عبر طبيب خاص ","Hospital","القسم",null,null,"Nursing",0,{"$f":"BS28/BS30","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"Total",{"$f":"CC25+CC26+CC27","v":9},{"$f":"CD27+CD26+CD25","v":{"v":1,"d":"100.00%"}},{"$nulls":7},3,2,0,10,{"$nulls":6},3814,30299152,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-02-27T17:42:00","رهف العنزي","More than 72 hours"]
[null,27,3702,30268651,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-02-10T13:55:00","امال القحطاني",{"$nulls":4},"24 Hours","2025-02-10","13:55:00","امال القحطاني","2025-02-10","13:55:00",{"$nulls":3},"2025-02-10","13:55:00","امال القحطاني",0,{"$nulls":3},-45698.57986111111,{"$nulls":3},0,{"$nulls":3},-45698.57986111111,{"$nulls":3},-45698.57986111111,"2025-02-10","14:37:00","امال القحطاني",0.02916666666715173,null,null,{"$f":"(AW29+AV29)-(Y29+X29)","v":-45698.57986111111},null,"Medical reports","خطا بالتقرير ","خطا بالتقرير ","Error in the report",{"$nulls":5},"Satisfied","التحقق ","لايوجد خطا  سوء فهم من قبل المراجع ",null,null,"Hospital",{"$nulls":3},"Support Services",0,{"$f":"BS29/BS30","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"Medical",4,{"$f":"CC29/CC33","v":{"v":0.4444444444444444,"d":"44.44%"}},{"$nulls":7},{"$f":"CL28/CM25","v":{"v":0.2,"d":"20.00%"}},{"$f":"CM28/CM25","v":{"v":0.13333333333333333,"d":"13.33%"}},{"$f":"CN28/CM25","v":{"v":0,"d":"0.00%"}},{"$f":"CO28/CM25","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":6},3815,30335625,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2025-02-28T08:37:00","رهف العنزي","More than 72 hours"]
[null,28,3703,30285131,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-02-11T23:07:00","امال القحطاني",null,"  ",null,null,"More than 72 hours","2025-02-10","15:10:00","امال القحطاني","2025-02-11","23:07:00","2025-02-12","14:58:00","امال القحطاني","2025-02-13","10:06:00","امال القحطاني",1.4576388888890506,"2025-02-15","09:28:00","رهف العنزي",1.9736111111124046,"2025-02-15","18:52:00","ابرار الشمري",0.3916666666700621,{"$nulls":3},-45701.42083333333,{"$nulls":3},-45701.42083333333,"2025-02-25","10:56:00","ابرار الشمري",12.034722222226264,{"$nulls":4},"Malpractice",null,"الخدمة في الطوارئ كانت بطيئة وخطأ في اسم المريض ","slow service provided in ER with file number confusing","مرتين","2025-02-15",{"$nulls":3},"Dissatisfied",{"$nulls":4},"patient ",{"$nulls":3},"Total",{"$f":"BS26+BS27+BS28+BS29","v":6},{"$f":"BT29+BT28+BT27+BT26","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"Admin",5,{"$f":"CC30/CC33","v":{"v":0.5555555555555556,"d":"55.56%"}}]
[null,29,3704,30277407,"ذوي المراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-02-10T17:42:00","رهف العنزي",null,"  ",null,null,"72 Hours","2025-02-10","17:33:00","رهف العنزي","2025-02-10","17:42:00","2025-02-10","17:53:00","رهف العنزي","2025-02-10","17:56:00","رهف العنزي",0.009722222217533272,{"$nulls":3},-45698.74722222222,{"$nulls":3},0,{"$nulls":3},-45698.74722222222,{"$nulls":3},-45698.74722222222,"2025-02-12","20:37:00","رهف العنزي",2.1118055555562023,null,null,{"$f":"(AW31+AV31)-(Y31+X31)","v":-45698.74722222222},"التقارير الطبية ","Attitude","اسلوب الموظف تجاه المراجع ","اسلوب الموظف تجاه المراجع ولم يتم خدمته وتم توجيهه لموظفة اخرى ","the employee attitude towards the patient ",{"$nulls":5},"Satisfied","تم التوضيح للمريض ان المووظفات كانوا يكتبون تقرير لمريض وتم  الاعتذار منه من قبلنا ","الاعتذار من قسم علاقات المرضى والتوضيح له ","التوضيح للمريض بسبب الانشغال عن خدمته ","التوضيح للمريض بسبب الانشغال عن خدمته ","patient ","القسم",{"$nulls":12},"Nursing",0,{"$f":"CC31/CC33","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"In-Patient",2,{"$f":"CM31/CM34","v":{"v":0.13333333333333333,"d":"13.33%"}},{"$nulls":7},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,30,3707,20362817,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2025-02-10T20:06:00","رهف العنزي",null,"  ",null,null,"72 Hours","2025-02-10","19:55:00","رهف العنزي","2025-02-10","20:06:00","2025-02-10","20:15:00","رهف العنزي","2025-02-10","20:18:00","رهف العنزي",8.333333331393078E-3,"2025-02-11","13:27:00","رهف العنزي",0.7145833333343035,{"$nulls":3},-45699.56041666667,{"$nulls":3},-45698.84583333333,{"$nulls":3},-45698.84583333333,"2025-02-13","18:21:00","رهف العنزي",2.9187499999970896,null,null,{"$f":"(AW32+AV32)-(Y32+X32)","v":-45698.84583333333},"د. إكرام رابح","Attitude","اسلوب غير مهني و وقت طويل في الانتظار","اسلوب الطبيبة واخذ وقت طويل لإبلاغ المراجعة بكتابة الدواء","The doctor's attitude and her taking a long time to inform the patient that she wrote the prescription","مرة","2025-02-11",{"$nulls":3},"Satisfied","التحقيق في الموضوع والتوضيح لها من قبل المدير الطبي واحالتها لطبيب آخر ","رضت المريضة بعد الاعتذار منها وافادتها باتخاذ اجراء اداري","توضيح اهمية احضار الطفل للعيادة في حال هناك مشكلة جديدة لفحصه السريري وعلاجه ","توضيح اهمية احضار الطفل للعيادة في حال هناك مشكلة جديدة لفحصه السريري وعلاجه ","patient ","الطبيبة",{"$nulls":12},"Support Services",0,{"$f":"CC32/CC33","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"Out-Patient",10,{"$f":"CM32/CM34","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":7},"ابرار بندر الشمري",6,{"$f":"CW32/CW35","v":{"v":0.2222222222222222,"d":"22.22%"}},0,1,1,4,{"$f":"CY32+CZ32+DA32+DB32","v":6}]
[null,31,3711,30188420,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-02-11T17:00:00","امال القحطاني",null,"  ",null,null,"24 Hours","2025-02-11","17:00:00","امال القحطاني","2025-02-11","17:00:00",{"$nulls":3},"2025-02-11","17:00:00","امال القحطاني",0,{"$nulls":3},-45699.708333333336,{"$nulls":3},0,{"$nulls":3},-45699.708333333336,{"$nulls":3},-45699.708333333336,"2025-02-11","17:33:00","امال القحطاني",0.022916666661330964,null,null,{"$f":"(AW33+AV33)-(Y33+X33)","v":-45699.708333333336},null,"Malpractice","تم شرحها مسبقاَ شكوى داخليه ","تم شرحها مسبقاَ شكوى داخليه ",{"$nulls":6},"Dissatisfied",null,"تم شرحها مسبقاَ شكوى داخليه ","لايوجد ",null,"Hospital",{"$nulls":13},"Total",{"$f":"CC29+CC30+CC31+CC32","v":9},{"$f":"CD32+CD31+CD30+CD29","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"ER",3,{"$f":"CM33/CM34","v":{"v":0.2,"d":"20.00%"}},{"$nulls":7},"امال ماهل القحطاني",9,{"$f":"CW33/CW35","v":{"v":0.3333333333333333,"d":"33.33%"}},1,4,3,1,{"$f":"DB33+DA33+CZ33+CY33","v":9}]
[null,32,3714,30304993,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2025-02-12T13:42:00","امال القحطاني",null,"  ",null,null,"More than 72 hours","2025-02-12","13:25:00","امال القحطاني","2025-02-12","13:42:00","2025-02-13","10:18:00","امال القحطاني","2025-02-13","10:21:00","امال القحطاني",0.8604166666700621,"2025-02-15","09:29:00","رهف العنزي",1.9638888888875954,"2025-02-16","17:00:00","رهف العنزي",1.313194444446708,"2025-02-17","11:35:00","ابرار الشمري",4.051388888889051,{"$nulls":3},-45701.43125,"2025-03-02","12:04:00","ابرار الشمري",17.0715277777781,{"$nulls":3},"د.هدى عبدالقادر","prescription issue","لم يتم صرف الدواء ","عدم صرف الدواء الذي تريده المريضة في التنويم ","the doctor refuse to prescribe a painkiller for patient ","مرتين ","2025-02-16",{"$nulls":3},"Dissatisfied",{"$nulls":4},"Hospital",{"$nulls":23},"Total",{"$f":"CM31+CM32+CM33","v":15},{"$f":"CN33+CN32+CN31","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"رهف علي العنزي",12,{"$f":"CW34/CW35","v":{"v":0.4444444444444444,"d":"44.44%"}},0,4,3,5,{"$f":"CY34+CZ34+DA34+DB34","v":12}]
[null,33,3716,30370340,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-02-12T18:34:00","رهف العنزي",{"$nulls":4},"More than 72 hours","2025-02-12","18:10:00","رهف العنزي","2025-02-12","18:34:00","2025-02-12","18:55:00","رهف العنزي","2025-02-12","18:56:00","رهف العنزي",0.01527777778392192,"2025-02-13","13:49:00","رهف العنزي",0.7868055555518367,"2025-02-15","08:58:00","رهف العنزي",1.7979166666700621,{"$nulls":3},-45700.78888888889,{"$nulls":3},-45700.78888888889,"2025-02-16","15:42:00","رهف العنزي",3.8652777777751908,null,null,{"$f":"(AW35+AV35)-(Y35+X35)","v":-45700.78888888889},"محمد الأمين","Malpractice","اعطاء المراجعة ابره تسببت بألم شديد ","اعطى الطبيب المراجعة ابرة للاحتكاك تسببت لها بالام شديدة متواصلة لايام ","doctor gave the patient a needle in her knee which cause continus sever paim ",null,null,"التواصل مع المدير الطبي لضمان اكتمال التحقيق ومعالجة الشكوى ","التواصل مع المدير الطبي لضمان اكتمال التحقيق ومعالجة الشكوى ",null,"Dissatisfied","عمل اجراءات اشعة و تحاليل بدون تكاليف للاطمئنان على المراجعة ","تم اخبارها بان سبب الالم شدة الاحتكاك وحاجتها لتبديل مفصل وليس بسبب الابرة","اجراء الطبيب اشعة جديدة او ضرورة اضافة اشعة المريض في النظام ","اجراء الطبيب اشعة جديدة او ضرورة اضافة اشعة المريض في النظام ","Hospital","الطبيب ",{"$nulls":22},"Medical",8,{"$f":"CM35/CM39","v":{"v":0.5333333333333333,"d":"53.33%"}},{"$nulls":7},"Total",{"$f":"CW32+CW33+CW34","v":27},{"$f":"CX33+CX32+CX34","v":{"v":1,"d":"100.00%"}},{"$f":"SUBTOTAL(9,CY32:CY34)","v":1},{"$f":"SUBTOTAL(9,CZ32:CZ34)","v":9},{"$f":"SUBTOTAL(9,DA32:DA34)","v":7},{"$f":"SUBTOTAL(9,DB32:DB34)","v":10},{"$f":"DC33+DC32+DC34","v":27}]
[null,34,3717,30276887,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهمضي والمناظير (أطفال)","2025-02-12T20:55:00","رهف العنزي",{"$nulls":4},"More than 72 hours","2025-02-12","20:47:00","رهف العنزي","2025-02-12","20:55:00","2025-02-13","14:38:00","رهف العنزي","2025-02-13","14:38:00","رهف العنزي",0.7381944444423425,"2025-02-15","08:59:00","رهف العنزي",1.7645833333299379,{"$nulls":3},-45703.37430555555,{"$nulls":3},-45701.60972222222,{"$nulls":3},-45701.60972222222,"2025-02-17","14:56:00","رهف العنزي",4.01249999999709,null,null,-45701.60972222222,"مهند ناصر","Malpractice","عدم القيام بفحص سريري والاطلاع على تحاليل مختبرية للمريضة","بافادة المراجهع لم يطلع الطبيب على نتائج التحاليل للطفلة الا بعد الطلب منه و لم يقم الطبيب بفحص سريري","doctor did not do physicql exq,inqtion qnd or check the pqtient blood tests until the fqther qsked hi, to ",null,null,"تاخير الطبيب  بالرد ","تاخير الطبيب  بالرد ","مهند ناصر","Satisfied","توضيح افادة الطبيب للمراجع والاعتذار منه ",{"$nulls":3},"Hospital","الطبيب",{"$nulls":22},"Admin",6,{"$f":"CM36/CM39","v":{"v":0.4,"d":"40.00%"}}]
[null,35,3718,30285131,"مراجع","الطوارئ","الإداري","المدير المناوب","2025-02-13T09:51:00","امال القحطاني",null,"  ",null,null,"24 Hours","2025-02-06","17:17:00","امال القحطاني","2025-02-06","17:17:00","2025-02-06","17:27:00","امال القحطاني","2025-02-06","17:27:00","امال القحطاني",0.006944444445252884,{"$nulls":3},-45694.72708333333,{"$nulls":3},0,{"$nulls":3},-45694.72708333333,{"$nulls":3},-45694.72708333333,"2025-02-07","15:36:00","امال القحطاني",0.9229166666700621,null,null,-45694.72708333333,null,"Malpractice","تقديم خدمة سيئة","تجربة سيئة في قسم الطوارئ حيث تأخرت في العلاج، وعُولجت بإسورة باسم مريض آخر، وتأخرت التحاليل بسبب عدم الموافقة، مما أدى لعدم حصولي على العلاج المناسب. أطالب بالتحقيق لضمان عدم تكرار ذلك.","A bad experience in the emergency department where I waited too long for treatment, was treated with a bracelet bearing another patient's name, and the lab tests were delayed due to a lack of approval, which resulted in not receiving the appropriate treatment. I request an investigation to ensure this does not happen again.",{"$nulls":5},"Satisfied",{"$nulls":4},"patient ",{"$nulls":23},"Nursing",0,{"$f":"CM37/CM39","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"Patient’s relatives",27,{"$f":"CW37/#REF!","v":{"$error":"#REF!"}}]
[null,36,3719,30368339,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-02-13T11:36:00","امال القحطاني",null,"  ",null,null,"72 Hours","2025-02-13","11:36:00","امال القحطاني","2025-02-13","11:36:00","2025-02-13","11:36:00","امال القحطاني","2025-02-13","11:36:00","امال القحطاني",0,{"$nulls":3},-45701.48333333333,{"$nulls":3},0,{"$nulls":3},-45701.48333333333,{"$nulls":3},-45701.48333333333,"2025-02-15","18:51:00","ابرار الشمري",2.3020833333357587,null,null,-45701.48333333333,null,"Approval issue","تاخير اجراءات عمليه ","يوجد رفض لدمج الموافقتين لعملية الركبتين من مستشفى الحمادي حيث اني الان أواجه مشكلة مع مستشفى الحمادي وشركة التأمين بوبا بشأن إجراء عملية لركبتي تم الموافقة على تغطية عملية ركبة واحدة برقم الطلب 111793143 بينما تم رفض تغطية الركبة الثانية. ثم تم رفع طلب استثناء من هيئة الزكاة، وتمت الموافقة على العملية الثانية برقم الطلب 111140054\nوعند مراجعة المستشفى تم رفض طلب إجراء العملية بحجة ضرورة دمج الموافقتين في طلب واحد، وتحديد تكلفة العمليتين معا، وهو ما ترفضه شركة بوبا، حيث تقول إنه لا يمكن دمج الموافقتين\nان امكن التحقيق بالشكوى والافادة حيث أن موعد العملية محدد ليوم الأحد المقبل 16 فبراير ","There is a refusal to merge the two approvals for the knee surgeries from Al-Hamadi Hospital, and I am currently facing an issue with Al-Hamadi Hospital and the Bupa insurance company regarding a surgery for my knees. One approval has been granted for covering the cost of one knee surgery under request number 111793143, while the coverage for the second knee surgery was denied. An exception request was then submitted to the Zakat Authority, and approval was granted for the second surgery under request number 111140054.\n\nWhen I visited the hospital for further proceedings, the request for the surgery was rejected on the grounds that both approvals must be merged into a single request, and the cost for both surgeries should be determined together. However, Bupa Insurance refuses to merge the approvals, stating that it is not possible.\n\nCould you please investigate the complaint and provide feedback, as the surgery is scheduled for next Sunday, February 16th?",{"$nulls":5},"Satisfied","التحقق ","التواصل  مع المراجع وحل الاشكالية ","لايوجد  ",null,"patient ",{"$nulls":23},"Support Services",1,{"$f":"CM38/CM39","v":{"v":0.06666666666666667,"d":"6.67%"}}]
[3,37,3732,30280656,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-02-15T20:46:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-02-15","20:40:00","ابرار الشمري","2025-02-15","20:46:00","2025-02-16","15:04:00","ابرار الشمري","2025-02-16","15:08:00","ابرار الشمري",0.7652777777839219,"2025-02-18","13:14:00","ابرار الشمري",1.9208333333299379,"2025-02-19","22:00:00","ابرار الشمري",1.3652777777751908,{"$nulls":3},-45704.63055555556,{"$nulls":3},-45704.63055555556,"2025-02-19","17:02:00","ابرار الشمري",3.079166666662786,"2025-02-19","17:02:00",3.079166666662786,null,"policies","افشاء معلومات المراجع "," إفشاء معلومات خاصة وسرية للمريض بدون إذن من المريض","Discussing with Rafaat at Confidental Batna Informati Sermon and Batna’s Bermes",{"$nulls":4},"ادارة العيادات الخارجية","Dissatisfied",null,"الرجوع للكاميرات ","الشرح والتوضيح للمراجعه بعدم وجود اي افشاء للمعومات من قبل المستشفى  اعتراض المراجعه على التوضيح وطلب تصعيد الشكوى وتم تصعيدها الى المدير الاداري ",null,"Hospital",{"$nulls":23},"Total",{"$f":"CM35+CM36+CM37+CM38","v":15},{"$f":"CN38+CN37+CN36+CN35","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,38,3737,30051907,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-02-16T15:11:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-02-16","15:03:00","ابرار الشمري","2025-02-16","15:11:00","2025-02-17","11:34:00","ابرار الشمري","2025-02-18","13:50:00","رهف العنزي",1.9437499999985448,"2025-02-18","16:29:00","ابرار الشمري",0.11041666666278616,"2025-02-19","10:28:00","ابرار الشمري",0.7493055555605679,{"$nulls":3},-45706.57638888889,{"$nulls":3},-45706.57638888889,"2025-02-20","11:32:00","ابرار الشمري",1.9041666666671517,null,null,-45706.57638888889,null,"Malpractice","تاخير بالخدمة "," سوينا تحليل وبلغونا النتيجه في حدود 10 ايام ومن بعد ال 10 ايام نحاول نتواصل بشكل يومي ولكن المختبر\nمايرد على اتصالاتنا بعد 18 يوم تواصلنا مع قسم الاستفسارات\nوبلغونا العينه فيها خلل وبتتواصل معكم الدكتوره وبعد التواصل مع الدكتوره ابلغتنا نسوي تحليل ثاني وننتظر 10\nايام ثانيه ",{"$nulls":6},"Satisfied",null,"تم التواصل مع المراجع واسترجاع مبلغ التحاليل ","التاخير  من قبل المختبرالخارجي  المرسل له العينه ",null,"Hospital",{"$nulls":33},1,9,7,10]
[null,39,3742,30369199,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-02-17T11:52:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-02-17","11:52:00","ابرار الشمري","2025-02-17","11:52:00",{"$nulls":3},"2025-02-18","13:50:00","رهف العنزي",1.0819444444496185,"2025-02-18","16:35:00","ابرار الشمري",0.1145833333284827,{"$nulls":3},-45706.69097222222,{"$nulls":3},-45706.57638888889,{"$nulls":3},-45706.57638888889,"2025-02-19","10:28:00","ابرار الشمري",0.859722222223354,"2025-02-19","10:28:00",0.859722222223354,null,"Financial Claim","المطالبة بمبالغ ","المطالبة بمبالغ مالية رغم صدور موافقه من قبل شركة التامين ","Demanding sums of money despite approval from the insurance company",{"$nulls":5},"Neutral",null,"التواصل مع المريض والتوضيح له بان لاتوجد موافقه بمستشفى الحمادي بل بمستشفى دار الشفاء ","لايوجد توصيه وذلك لان الشكوى  سوء فهم من قبل المراجع ",null,"Hospital",{"$nulls":33},{"$f":"CV40/CW37","v":{"v":0.037037037037037035,"d":"3.70%"}},{"$f":"CW40/CW37","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"CX40/CW37","v":{"v":0.25925925925925924,"d":"25.93%"}},{"$f":"CY40/CW37","v":{"v":0.37037037037037035,"d":"37.04%"}}]
[null,40,3743,30251025,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-02-17T11:57:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-02-17","11:57:00","ابرار الشمري","2025-02-17","11:57:00",{"$nulls":3},"2025-02-18","13:50:00","رهف العنزي",1.078472222223354,"2025-02-18","16:36:00","ابرار الشمري",0.11527777777519077,"2025-02-19","10:27:00","ابرار الشمري",0.7437500000014552,{"$nulls":3},-45706.57638888889,{"$nulls":3},-45706.57638888889,"2025-02-19","17:25:00","ابرار الشمري",1.1493055555547471,"2025-02-19","17:25:00",1.1493055555547471,null,"Approval issue","ارتفاع الاسعار ","تم رفع كشفية الأطباء على عملاء شركة بوبا من ٣٨ ريال الى ٦٩ ريال وعندما تم سؤال الاداره قالوا راجع مع بوبا وبعد التواصل مع بوبا ...قالوا لم يتم رفع اي اسعار ولا يوجد عندهم اي معلومات بهذا الشأن","The doctors' checkup for Bupa customers was raised from 38 riyals to 69 riyals, and when the management was asked, they said to check with Bupa, and after communicating with Bupa...they said that no prices had been raised and they did not have any information in this regard.",{"$nulls":5},"Satisfied",null,"التواصل وافادة المريض بااثبات من قبل مركز الاعمال بان تم ارتفاع اسعار الخجمات من قبل شركة التامين من تاريخ 1/1/2025 ","التوضيح للمراجع فيما يخص اسعار الكشفيات ",null,"Hospital"]
[null,41,3744,30104048,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2025-02-17T12:20:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-02-17","12:20:00","ابرار الشمري","2025-02-17","12:20:00",{"$nulls":3},"2025-02-18","13:48:00","ابرار الشمري",1.0611111111065838,"2025-02-18","16:36:00","ابرار الشمري",0.11666666666860692,{"$nulls":3},-45706.691666666666,{"$nulls":3},-45706.575,{"$nulls":3},-45706.575,"2025-02-19","10:21:00","ابرار الشمري",0.8562500000043656,null,null,-45706.575,null,"documentation","تاخير بالخدمة ","عدم رفع الطلب لشركة التامين وعدم التجاوب رغم عدة محاولات من التواصل مع قسم الموافقات ","The request was not submitted to the insurance company and there was no response despite several attempts to communicate with the approvals department",{"$nulls":5},"Dissatisfied",null,"التواصل مع المريض والشرح بان الرفض من قبل التمين رغم ارسال جميع التقاير اللازمة ","التوضيح للمراجع في حال وجود رفض  من قبل شركة التامين ",null,"Hospital",{"$nulls":33},"In-Patient",6,{"$f":"CW43/CW46","v":{"v":0.2222222222222222,"d":"22.22%"}}]
[null,42,3748,30306473,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-02-18T14:28:00","رهف العنزي","MOH   ","Sunday, February 18, 2025","14:06:00","0 55 610 1177","24 Hours","2025-02-18","14:28:00","رهف العنزي","2025-02-18","14:28:00",null,null,"رهف العنزي","2025-02-18","15:10:00","رهف العنزي",0.02916666666715173,{"$nulls":3},-45706.631944444445,{"$nulls":3},0,{"$nulls":3},-45706.631944444445,{"$nulls":3},-45706.631944444445,"2025-02-19","14:17:00","رهف العنزي",0.9631944444408873,{"$nulls":4},"documentation","عدم رفع طلب التأمين ","المرفقات لم ترفع للتأمين ","approval didn't send the insurance",{"$nulls":5},"Dissatisfied","تم رفع الطلب للتأمين اكثر من مره ","التوضيح للمريض ان الرفع من التأمين ","التوضيح للمريض انه تم رفض الطلب اكثر من مره ","تقديم خيارات بديله للمريض ","Hospital","القسم",{"$nulls":32},"Out-Patient",16,{"$f":"CW44/CW46","v":{"v":0.5925925925925926,"d":"59.26%"}}]
[null,43,3753,30371779,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-02-18T19:57:00","رهف العنزي",{"$nulls":4},"More than 72 hours","2025-02-18","19:39:00","رهف العنزي","2025-02-18","19:57:00","2025-02-18","20:18:00","رهف العنزي","2025-02-18","20:20:00","رهف العنزي",0.01597222221607808,{"$nulls":3},-45706.84722222222,{"$nulls":3},0,{"$nulls":3},-45706.84722222222,{"$nulls":3},-45706.84722222222,"2025-02-22","12:26:00","رهف العنزي",3.670833333337214,{"$nulls":3},"فرحان عبدالعزيز ","Miscommunication","انتظار وقت طويل وعد م استقبال حالة المريض","انتظر المريض ساعتين لموعد انتظار ورفض الطبيب استقبال حالته ","patient is waiting apointment and was waiting for 2 hours and after that the doctor refused to take his case",null,null,"تم التواصل مع مدير القسم ( عمر حيصات ) وتم التحقيق بواسطته والتواصل مع المريض لضمان معالجة الشكوى ","تم التواصل مع مدير القسم ( عمر حيصات ) وتم التحقيق بواسطته والتواصل مع المريض لضمان معالجة الشكوى ",null,"Satisfied","بعد التحقيق تبين الخطأ من قبل المراجع حيث حاول طرق باب العيادة بشدة خلال وجود المريض مما سبب رفض الطبيب لاستقبال حالته ","تم اعطاءه الخيار بالعلاج لدى رئيس القسم او استرجاهع المبلغ واختار الاسترجاع","تنظيم مواعيد الانتظار وتوضيح مدتها للمرضى","تنظيم مواعيد الانتظار وتوضيح مدتها للمرضى","patient ","الطبيب",{"$nulls":32},"ER",5,{"$f":"CW45/CW46","v":{"v":0.18518518518518517,"d":"18.52%"}}]
[null,44,3760,30334037,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2025-02-19T13:13:00","رهف العنزي",{"$nulls":4},"72 Hours","2025-02-19","13:08:00","رهف العنزي","2025-02-19","13:13:00","2025-02-19","16:44:00","رهف العنزي","2025-02-19","16:45:00","رهف العنزي",0.14722222222189885,{"$nulls":3},-45707.697916666664,{"$nulls":3},0,{"$nulls":3},-45707.697916666664,{"$nulls":3},-45707.697916666664,"2025-02-22","12:26:00","ابرار الشمري",2.820138888891961,{"$nulls":4},"malpractice","عدم اخذ الدم بطريقة صحيحة ادى الى الم","اخذ التمريض الدم من الطفلة بطريقة مؤلمة واخذ وقت طزويل","the nurse did not take the blood sample in a right way it was long and painful experience",{"$nulls":5},"Satisfied","توضيح افادة القسم  للمراجع والاعتذار منهم ",null,"توظيف اخصائيين سحب دم مختصين بالتعامل مع الاطفال","توظيف اخصائيين سحب دم مختصين بالتعامل مع الاطفال","patient ","المراجع",{"$nulls":32},"Total",{"$f":"CW43+CW44+CW45","v":27},{"$f":"CX45+CX44+CX43","v":{"v":0.9999999999999999,"d":"100.00%"}}]
[null,45,3771,30372444,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-02-21T15:13:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-02-21","03:05:00","ابرار الشمري","2025-02-21","15:13:00","2025-02-22","12:22:00","ابرار الشمري","2025-02-22","12:23:00","ابرار الشمري",0.8819444444452529,"2025-02-23","12:26:00","ابرار الشمري",1.0020833333328483,"2025-02-24","10:52:00","ابرار الشمري",0.9347222222204437,"2025-02-25","10:49:00","ابرار الشمري",2.9347222222204437,{"$nulls":3},-45710.51597222222,"2025-03-03","11:13:00","ابرار الشمري",8.951388888890506,null,null,{"$f":"(AW47+AV47)-(Y47+X47)","v":-45710.51597222222},null,"Attitude","اسلوب الطبيب  "," رفض الطبيب و الممرضة لتعقيم الغرفة بعد وجود مريض مصاب بعدوى فيروسية، مع العلم ان والدي يأخذ\nادوية مثبطات مناعة،بسبب اصابته بمرض كرونز المناعي، تعامل معي الطبيب بشكل جدا سيئ و غير انساني","The doctor and nurse refused to sterilize the room after there was a patient with a viral infection, knowing that my father takes\nImmunosuppressant medications, because he was suffering from Crohn’s disease. The doctor treated me in a very bad and inhumane manner.","تم التذكير عدة مرات ولم يتم الرد والتواصل مع الممرضه ",{"$nulls":4},"Satisfied","الرد من قبل الدكتور بان المراجع قام بطلب تعقيم الكرسي وهذا امر غير مسموح بعد كل مريض يتم التعقيم  حسب افادته ","التوضيح للمراجع ","تعقيم الغرفه بعد كل زياره للمريض حيث ان افاد المريض انه لديه ( انخفاض بالمناعه ) ",null,"patient ",{"$nulls":33},"Medical",15,{"$f":"CW47/CW51","v":{"v":0.5555555555555556,"d":"55.56%"}}]
[null,46,3772,30366504,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-02-21T22:44:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-02-21","09:05:00","ابرار الشمري","2025-02-21","22:44:00","2025-02-22","12:21:00","ابرار الشمري","2025-02-22","12:25:00","ابرار الشمري",0.570138888884685,"2025-02-23","12:26:00","ابرار الشمري",1.000694444446708,"2025-02-24","10:52:00","ابرار الشمري",0.9347222222204437,"2025-02-25","10:50:00","ابرار الشمري",2.9340277777810115,{"$nulls":3},-45710.51736111111,"2025-03-03","11:20:00","ابرار الشمري",8.954861111109494,null,null,{"$f":"(AW48+AV48)-(Y48+X48)","v":-45710.51736111111},null,"policies","افشاء معلومات المراجع ","إلى إدارة مستشفى الحمادي - فرع النزهة تحية طيبة، أتقدم إليكم بهذه الشكوى الرسمية بشأن انتهاك\nخصوصيتي من قبل إحدى موظفات الاستقبال في المستشفى، حيث قامت بتسريب معلوماتي الطبية الشخصية دون\nأي تفويض قانوني، وهو ما يشكل خرقًا واضحًا لسرية المعلومات الطبية. فقد قام خطيبي السابق بفتح ملف\nلإجراء تحاليل الزواج، وخلال ذلك، أبلغته موظفة الاستقبال بوجود ملف طبي سابق لي، كما أفصحت له عن\nمعلومات تتعلق بتنويمي سابقًا وخضوعي لعملية جراحية لدى الدكتور نواف العتيبي. إن هذا التصرف غير المهني\nيعد انتهاكًا صارخًا لأنظمة حماية خصوصية المرضى. كما أحيطكم علمًا بأنني قمت بزيارة قسم علاقات المرضى\nوالشكاوى اليوم الساعة 8:30 صباحًا والتقيت بالأخت أبرار الشمري والأخ سامي القرعاوي لطرح هذه المسألة،\nوأتطلع إلى تعاونكم واتخاذ الإجراءات المناسبة. أحتفظ بحقي في اتخاذ أي إجراءات قانونية أخرى لضمان حماية\nخصوصيتي. شاكرة لكم حسن تعاونكم وسرعة استجابتكم. وتفضلوا بقبول فائق الاحترام والتقدير.","I am writing to file an official complaint regarding the violation of my privacy by one of the reception staff members at your hospital. The staff member disclosed my personal medical information without any legal authorization, which constitutes a clear breach of medical confidentiality.\n\nMy former fiancé opened a file for marriage-related tests, and during this process, the reception staff informed him of the existence of a previous medical file for me. She also disclosed sensitive details about my previous sedation and surgery performed by Dr. Nawaf Al-Otaibi. This unprofessional behavior is a blatant violation of patient privacy protection regulations.\n\nAdditionally, I would like to inform you that I visited the Patient Relations and Complaints Department today at 8:30 AM and met with Ms. Abrar Al-Shammari and Mr. Sami Al-Qaraawi to address this issue. I look forward to your cooperation and appropriate action on this matter.\n\nPlease note that I reserve the right to pursue any further legal actions to ensure the protection of my privacy.","تم التذكير والتواصل  مع ادارة العيادات ولم يتم الرد على الشكوى وتم تصعيد الشكوى عن طريق الايميل الى المدير الاداري ",{"$nulls":4},"Satisfied","التحقيق ","افادة المراجعه ","تدريب وتثقيف الموظفين عن اهمية  خصوصية معلومات المرضى والمشاكل المترتبة ",null,"Hospital",{"$nulls":33},"Admin",10,{"$f":"CW48/CW51","v":{"v":0.37037037037037035,"d":"37.04%"}}]
[4,47,3778,30369606,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-02-23T13:16:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-02-23","13:16:00","ابرار الشمري","2025-02-23","13:16:00",{"$nulls":3},"2025-02-23","13:20:00","ابرار الشمري",0.002777777779556345,"2025-02-24","10:51:00","ابرار الشمري",0.8965277777751908,{"$nulls":3},-45712.45208333333,{"$nulls":3},-45711.555555555555,{"$nulls":3},-45711.555555555555,"2025-02-25","09:46:00","ابرار الشمري",1.851388888891961,null,null,{"$f":"(AW49+AV49)-(Y49+X49)","v":-45711.555555555555},null,"Financial Claim","سوء بالخدمة ","تم نقل المريض عن طريق الاسعاف الى المستشفى ولم يتم رفع طلب شراء الخدمة مما ادى الى المطالبة بمبالغ مالية ","The patient was transferred by ambulance to the hospital, but a service request was not raised, which led to the demand for financial charges.","تم التواصل مع المراجع والتوضيح بان يوجد رقم طلب برقم 2502940956  ولكن تم الرفض لوجود تامين ساري علماً بان تم رفع لتامين وتم الرفض ",{"$nulls":4},"Dissatisfied","التحقيق ","التواصل مع المراجع بانها اشكالية تامين ","توضيح واضح من قبل تنسيق الموافقات التنويم في حال الرفض من قبل التامين ",null,"Hospital",{"$nulls":33},"Nursing",2,{"$f":"CW49/CW51","v":{"v":0.07407407407407407,"d":"7.41%"}}]
[null,48,3784,30372745,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-02-23T19:55:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-02-23","19:55:00","ابرار الشمري","2025-02-23","19:55:00","2025-02-24","11:01:00","ابرار الشمري","2025-02-24","16:46:00","ابرار الشمري",0.8687500000014552,"2025-02-25","10:18:00","ابرار الشمري",0.7305555555576575,"2025-02-26","09:52:00","ابرار الشمري",0.9819444444437977,"2025-02-26","09:52:00","ابرار الشمري",1.7125000000014552,{"$nulls":3},-45712.69861111111,"2025-03-03","15:21:00","ابرار الشمري",6.9409722222189885,null,null,{"$f":"(AW50+AV50)-(Y50+X50)","v":-45712.69861111111},null,"Attitude","اسلوب الطبيب غير مهني ","تعامل غير مهني من قبل الطبيب وعدم التجاوب مع المريض \n",null,"تم استنفاذ جميع التكيرات ولم يتم الرد ",null,null,"تاخر القسم بالرد بدون سبب "," مديري العيادات الخارجية","Satisfied","الاتصال بالمراجع وشرح الاشكالية له والاعتذار منه من قبل مدير العيادات ","تم التواصل مع المراجع لتاكيد رضاه عن الاجراء","لايوجد ","شرح اشكالية اخذ الاجراءات وقت اطول للمراجع من البدايه ","patient ","القسم ",{"$nulls":32},"Support Services",0,{"$f":"CW50/CW51","v":{"v":0,"d":"0.00%"}}]
[null,49,3793,30371779,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأسنان","2025-02-24T14:20:00","رهف العنزي","MOH   ","Sunday, February 24, 2025","14:19:00","054 486 0275","24 Hours","2025-02-24","14:20:00","رهف العنزي","2025-02-24","14:20:00","2025-02-24","14:20:00","رهف العنزي","2025-02-24","14:20:00","رهف العنزي",0,{"$nulls":3},-45712.59722222222,{"$nulls":3},0,{"$nulls":3},-45712.59722222222,{"$nulls":3},-45712.59722222222,"2025-02-24","17:28:00","رهف العنزي",0.1305555555591127,null,null,{"$f":"(AW51+AV51)-(Y51+X51)","v":-45712.59722222222},"د.فرحان عبدالعزيز","Miscoordination","عدم استقبال الطبيب ","المريض لديه موعد انتظار ","patient was on waiting ",{"$nulls":5},"Satisfied","تم التواصل مع المريض و اعطاءه خيار العوده للعياده لدى رئيس قسم الأسنان لاكمال العلاج او إلغاء الإجراء","المريض طلب إسترجاع المبلغ ","توضيح وقت الإنتظار لمرضى مواعيد الإنتظار ","اعطاء الوقت والملعلومات الكافيه لمرضى مواعيد الإنتظار ","Hospital","القسم",{"$nulls":32},"Total",{"$f":"CW47+CW48+CW49+CW50","v":27},{"$f":"CX50+CX49+CX48+CX47","v":{"v":1,"d":"100.00%"}}]
[null,50,3794,30372812,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-02-24T16:19:00","رهف العنزي",{"$nulls":4},"48 Hours","2025-02-24","16:12:00","رهف العنزي","2025-02-24","16:19:00","2025-02-26","14:33:00","رهف العنزي","2025-02-26","14:33:00","رهف العنزي",1.9263888888890506,"2025-02-27","12:49:00","ابرار الشمري",0.9277777777824667,{"$nulls":3},-45715.53402777778,{"$nulls":3},-45714.60625,{"$nulls":3},-45714.60625,"2025-02-27","15:21:00","ابرار الشمري",1.0333333333328483,{"$nulls":3},"هناء سنبل ","Miscoordination","اختلاف التعليمات","اختلاف التعليمات للسونار بين الدكتوره هناء ود.غاده","Conflicting instructions for the ultrasound between Dr. Hanan and Dr. Ghada.",null,null,"القسم تأخر بالرد","القسم تأخر بالرد","وحدة العناية المتوسطة ","Dissatisfied","تم التحقيق من قبل المدير الطبي ووجهنا بتنيق موعد مع الابن لافادته بالرد ورفض الابن الحضور",{"$nulls":3},"Hospital"]
[null,51,3796,1354309,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-02-24T16:31:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-02-24","16:31:00","ابرار الشمري","2025-02-24","16:31:00","2025-02-24","16:31:00","ابرار الشمري","2025-02-24","16:43:00","ابرار الشمري",{"$f":"(Y53+X53)-(T53+S53)","v":8.333333331393078E-3},{"$nulls":3},-45712.69652777778,{"$nulls":3},0,{"$nulls":3},-45712.69652777778,{"$nulls":3},-45712.69652777778,"2025-02-25","15:48:00","ابرار الشمري",0.9618055555547471,null,null,{"$f":"(AW53+AV53)-(Y53+X53)","v":-45712.69652777778},null,"Approval issue",null,"المماطله المستمره من المستشفي في رفع الموافقه للتأمين بالشكل الصحيح على صرف علاج شهري تستدعي الحاله اليه  و اسناد الرفض لعدم وجود ضروره طبية من التأمين لعدم اكمال المعلومات كما هو مطلوب بالرغم من الموافقه عليه لمدة عام و بشكل شهري و تتوافر جميع اركان الاموافقه المطلوبة لصرف الدواء و يتم الصرف بعد تقديم الشكوي لكم و هذا مستمر و غير مبرر","The hospital's continuous procrastination in properly submitting the approval request to the insurance for the monthly medication required by the patient's condition, and attributing the rejection to the lack of medical necessity due to incomplete information—despite the fact that the medication has been approved for a full year on a monthly basis and all required approval criteria are met—is unjustified and persistent. The medication is only dispensed after filing a complaint with you, which remains an ongoing and unreasonable issue.","لايوجد تاخير من قبل مستشفى ( اشكالية تامين المراجع ) ",{"$nulls":4},"Dissatisfied",{"$nulls":4},"Hospital"]
[null,52,3798,30011921,"ذوي المراجع","التنويم","الطبي","وحدة العناية المتوسطة","2025-02-24T22:44:00","رهف العنزي",{"$nulls":4},"More than 72 hours","2025-02-24","16:44:00","رهف العنزي","2025-02-24","22:44:00","2025-02-26","14:26:00","رهف العنزي","2025-02-26","14:34:00","رهف العنزي",1.6597222222189885,{"$nulls":3},-45714.606944444444,{"$nulls":3},0,{"$nulls":3},-45714.606944444444,{"$nulls":3},-45714.606944444444,"2025-03-05","01:55:00","رهف العنزي",6.4729166666656965,{"$nulls":4},"Malpractice","وجود خطأ طبي ( شاش في بلعوم المريضة ","يدعي المرافق انه وجد شاش طبي في بلعوم المريضة ادى الى اختناقها ويطلب التحقيق ","It translates to: \"The companion claims that a medical gauze was found in the patient's throat, causing suffocation, and requests an investigation.",{"$nulls":5},"Dissatisfied","تم التواصل مع المشتكي لابلاغه بالافادة ولتنسيق موعد مقابلة المدير الطبي للافادة بنتائج التحقيق الا انه رفض الحضور واكمال اجراءات الشكوى ","تم التحقيق وتبين وجود طرف ثالث متسبب بالخطأ ورفض المرافق الحضور للادارة الطبية ",null,"التواصل هاتفيا معه ","patient ","القسم"]
[null,53,3799,30315643,"مراجع","العيادات الخارجية","الطبي","بنك الدم","2025-02-25T18:18:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-02-25","16:55:00","ابرار الشمري","2025-02-25","18:18:00","2025-02-26","09:51:00","ابرار الشمري","2025-02-26","10:02:00","ابرار الشمري",0.6555555555605679,{"$nulls":3},-45714.41805555556,{"$nulls":3},0,{"$nulls":3},-45714.41805555556,{"$nulls":3},-45714.41805555556,"2025-02-26","14:05:00","ابرار الشمري",0.16874999999708962,null,null,{"$f":"(AW55+AV55)-(Y55+X55)","v":-45714.41805555556},null,"Malpractice","سوء بالخدمة "," اجراء التبرع تعكس عدم اهتمام بوقت المريض 45 دقيقة بين استرح هنا والبنك فاضي تفضل هنا واستبيان ثم\nتفضل هنا كم وزنك ثم فحص دم ثم اعتذر للمريض بضرورة مراجعة طبيب باطنية لحاجته للتبرع العلاجي!!!! طيب\nمن البداية فحص والسلام","\"The donation process reflects a lack of consideration for the patient's time—45 minutes spent moving between stations while the bank is empty. 'Please wait here,' then 'Go ahead here,' followed by a questionnaire, then 'Step here for your weight,' then a blood test, only to finally apologize to the patient and inform them that they must see an internal medicine doctor due to the need for therapeutic donation! Why not conduct the necessary examination from the start and be done with it?\"",{"$nulls":5},"Dissatisfied",{"$nulls":4},"Hospital"]
[null,54,3808,30354179,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-02-26T17:15:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-02-26","16:47:00","ابرار الشمري","2025-02-26","17:15:00","2025-02-26","14:59:00","ابرار الشمري","2025-03-02","15:41:00","ابرار الشمري",3.9347222222204437,"2025-03-03","14:26:00","ابرار الشمري",0.9479166666715173,{"$nulls":3},-45719.60138888889,{"$nulls":3},-45718.65347222222,{"$nulls":3},-45718.65347222222,"2025-03-04","00:05:00","ابرار الشمري",1.3499999999985448,null,null,{"$f":"(AW56+AV56)-(Y56+X56)","v":-45718.65347222222},null,"Attitude",null,"تم الحضور لدى الكتوره ولم يتم التجاوب من قبلها  واسلوب غير مهني حيث تم استقبالي بطريقه ( وكاني غير مرحب بي ) علماً بإن انتظرت لدى العياده ولايوجد مريض بالداخل . ","I arrived to see the doctor, but there was no response from her, and the approach was unprofessional. I was greeted in a way that made me feel unwelcome, even though I had waited at the clinic and there were no other patients inside.",{"$nulls":5},"Satisfied","التحقيق ","الاعتذار من قبل الكتور والافادة بان لم يكن لدى الدتوره ممرضه لذلك لم تقمباستقبالها على الفور "," تحسين التدريب المهني للطواقم الطبية والمتابعه واتخاذ الاجراءات الاداريه في حال تكرار الشكاوي على دكتوره معين ",null,"patient "]
[null,55,3811,30363772,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-02-26T18:51:00","رهف العنزي",{"$nulls":4},"More than 72 hours","2025-02-26","06:39 P0","رهف العنزي","2025-02-26","18:51:00","2025-02-27","17:48:00","رهف العنزي","2025-02-27","18:26:00","رهف العنزي",0.9826388888905058,"2025-03-01","21:05:00","رهف العنزي",2.110416666662786,"2025-03-02","21:00:00","رهف العنزي",0.9965277777810115,{"$nulls":3},-45715.768055555556,{"$nulls":3},-45715.768055555556,"2025-03-05","02:00:00","رهف العنزي",5.315277777779556,null,null,{"$f":"(AW57+AV57)-(Y57+X57)","v":-45715.768055555556},"د.فهد الدوسري","Miscommunication","الطبيب رفص استقبال المريض","تم رفض استقبال المريض مع وجود مواعيد متاحة ولم ينتهي وقت العيادة","the doctor refuse to enter the patient despit the available appointment and the clinic time not over ","مرتين","2025-03-02","تاخير الطبيب  بالرد ","تاخير الطبيب  بالرد ","فهد الدوسري","Dissatisfied","تم التواصل مع الطبيب من قبل الادارة الطبية لتوضيح افادته وابلاغ المراجعة بها ",null,"مراعاة نفسيات مرضى الطب النفسي + زيادة وقت عيادة الطبيب فهد الدوسري","التواصل معها هاتفيا للاعتذار","patient ","الطبيب"]
[null,56,3814,30299152,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-02-27T17:42:00","رهف العنزي",{"$nulls":4},"More than 72 hours","2025-02-27","17:38:00","رهف العنزي","2025-02-27","17:42:00","2025-02-27","17:58:00","رهف العنزي","2025-02-27","18:27:00","رهف العنزي",0.03125,"2025-03-01","21:09:00","رهف العنزي",2.1124999999956344,"2025-03-02","21:00:00","رهف العنزي",0.9937500000014552,{"$nulls":3},-45715.76875,{"$nulls":3},-45715.76875,"2025-03-03","00:52:00","رهف العنزي",3.2673611111094942,null,null,{"$f":"(AW58+AV58)-(Y58+X58)","v":-45715.76875},"صقر","Attitude","اسلوب موظف استقبال","يشتكي من مماطلة واسلوب موظف  استقبال","COMPLAINT THE SLOW SERVICE AND THE ATTITUDE OF AN OPD RECEPTIONAIST","لايوجد تاخير من قبل مستشفى ( اشكالية تامين المراجع ) ",null,"ادارة العيادات","ادارة العيادات","ادارة العيادات","Satisfied","تم التواصل معه من قبل مدير العيادات عبدالله العزام وتوضيح نتيجة التحقيق له ","رضا المراجع بعد نتيجة التحقيق والاعتذار",null,null,"Hospital","الموظف"]
[null,57,3815,30335625,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2025-02-28T08:37:00","رهف العنزي",{"$nulls":4},"More than 72 hours","2025-02-27","18:32:00","رهف العنزي","2025-02-28","08:37:00","2025-02-28","21:30:00","رهف العنزي","2025-02-28","22:01:00","رهف العنزي",0.5583333333343035,"2025-03-01","21:08:00","رهف العنزي",0.9631944444481633,{"$nulls":3},-45717.88055555556,{"$nulls":3},-45716.91736111111,{"$nulls":3},-45716.91736111111,"2025-03-04","20:59:00","رهف العنزي",3.9569444444423425,null,null,{"$f":"(AW59+AV59)-(Y59+X59)","v":-45716.91736111111},"صبحي محمود","Miscommunication","الطبيب رفص استقبال المريض","تم رفض استقبال المريض مع وجود مواعيد متاحة ولم ينتهي وقت العيادة","the doctor refuse to enter the patient despit the available appointment and the clinic time not over ","مرة واحدة","2025-03-01",{"$nulls":3},"Dissatisfied",{"$nulls":4},"patient "]
[]
[]
["Week 1",17,null,"MOH",9,{"$f":"E62/E66","v":{"v":0.15789473684210525,"d":"15.79%"}},null,"Medical",{"$nulls":6},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":4},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":6},"Medical",null,"Average"]
["Week 2",19,null,"CCHI",6,{"$f":"E63/E66","v":{"v":0.10526315789473684,"d":"10.53%"}},null,"أطباء الطوارئ",5,{"$nulls":5},"ابرار بندر الشمري",17,{"$f":"P63/P69","v":{"v":0.2982456140350877,"d":"29.82%"}},4,4,1,8,{"$f":"U64+T64+S64+R64","v":{"v":1,"d":"100.00%"}},{"$nulls":3},"ابرار بندر الشمري",11,{"$f":"AA63/AE66","v":{"v":0.19298245614035087,"d":"19.30%"}},3,{"$f":"AC63/AE66","v":{"v":0.05263157894736842,"d":"5.26%"}},{"$f":"AC63+AA63","v":14},{"$nulls":4},8,2,1,1,"ابرار بندر الشمري",{"$nulls":6},"أطباء الطوارئ",5,{"$f":"AVERAGE(AX63:BB63)","v":10.05},5.67,19.8,null,2.71,12.02,0.013]
["Week 3",10,null,"Patients",15,{"$f":"E64/E66","v":{"v":0.2631578947368421,"d":"26.32%"}},null,"عيادات الأطفال",2,{"$nulls":5},"Percentage",null,null,{"$f":"R63/P63","v":{"v":0.23529411764705882,"d":"23.53%"}},{"$f":"S63/P63","v":{"v":0.23529411764705882,"d":"23.53%"}},{"$f":"T63/P63","v":{"v":0.058823529411764705,"d":"5.88%"}},{"$f":"U63/P63","v":{"v":0.47058823529411764,"d":"47.06%"}},{"$nulls":4},"امال ماهل القحطاني",12,{"$f":"AA64/AE66","v":{"v":0.21052631578947367,"d":"21.05%"}},10,{"$f":"AC64/AE66","v":{"v":0.17543859649122806,"d":"17.54%"}},{"$f":"AC64+AA64","v":22},{"$nulls":5},1,1,1,"امال ماهل القحطاني",{"$nulls":6},"عيادات الأطفال",2,{"$f":"AVERAGE(AX64:BB64)","v":2.04},1.17,2.91]
["Week 4",11,null,"Patient’s relatives",27,{"$f":"E65/E66","v":{"v":0.47368421052631576,"d":"47.37%"}},null,"عيادات الأسنان",2,{"$nulls":5},"امال ماهل القحطاني",22,{"$f":"P65/P69","v":{"v":0.38596491228070173,"d":"38.60%"}},6,6,5,5,{"$f":"U66+T66+S66+R66","v":{"v":1,"d":"100.00%"}},{"$nulls":3},"رهف علي العنزي",11,{"$f":"AA65/AE66","v":{"v":0.19298245614035087,"d":"19.30%"}},10,{"$f":"AC65/AE66","v":{"v":0.17543859649122806,"d":"17.54%"}},{"$f":"AA65+AC65","v":21},{"$nulls":7},1,"رهف علي العنزي",{"$nulls":6},"عيادات الأسنان",2,1.8900000000000001,3.66,0.12]
["Total",{"$f":"B62+B63+B64+B65","v":57},null,"Total",{"$f":"E62+E63+E64+E65","v":57},{"$f":"F62+F63+F64+F65","v":{"v":1,"d":"100.00%"}},null,"عيادات الباطنية",1,{"$nulls":5},"Percentage",null,null,{"$f":"R65/P65","v":{"v":0.2727272727272727,"d":"27.27%"}},{"$f":"S65/P65","v":{"v":0.2727272727272727,"d":"27.27%"}},{"$f":"T65/P65","v":{"v":0.22727272727272727,"d":"22.73%"}},{"$f":"U65/P65","v":{"v":0.22727272727272727,"d":"22.73%"}},{"$nulls":4},"Total",{"$f":"AA64+AA63+AA65","v":34},{"$f":"AB63+AB64+AB65","v":{"v":0.5964912280701754,"d":"59.65%"}},{"$f":"AC63+AC64+AC65","v":23},{"$f":"AD63+AD64+AD65","v":{"v":0.40350877192982454,"d":"40.35%"}},{"$f":"AE63+AE64+AE65","v":57},{"$nulls":15},"عيادات الباطنية",1,6.93,6.93]
[{"$nulls":3},"In-Patient",11,{"$f":"E67/E70","v":{"v":0.19298245614035087,"d":"19.30%"}},null,"عيادات الجهاز الهضمي والمناظير",2,{"$nulls":5},"رهف علي العنزي",18,{"$f":"P67/P69","v":{"v":0.3157894736842105,"d":"31.58%"}},3,4,3,8,{"$f":"R68+S68+T68+U68","v":{"v":0.9999999999999999,"d":"100.00%"}},{"$nulls":8},{"$f":"AD66+AB66","v":{"v":1,"d":"100.00%"}},{"$nulls":15},"عيادات الجهاز الهضمي والمناظير",2,3.94,"Escalated",3.94]
["1st Half",36,null,"Out-Patient",35,{"$f":"E68/E70","v":{"v":0.6140350877192983,"d":"61.40%"}},null,"عيادات العيون",1,{"$nulls":5},"Percentage",null,null,{"$f":"R67/P67","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"S67/P67","v":{"v":0.2222222222222222,"d":"22.22%"}},{"$f":"T67/P67","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"U67/P67","v":{"v":0.4444444444444444,"d":"44.44%"}},{"$nulls":25},"عيادات العيون",1,0.008,0.008]
["2nd Half",21,null,"ER",11,{"$f":"E69/E70","v":{"v":0.19298245614035087,"d":"19.30%"}},null,"عيادات النساء والولادة",2,{"$nulls":5},"Total",{"$f":"P63+P65+P67","v":57},{"$f":"Q65+Q63+Q67","v":{"v":0.9999999999999999,"d":"100.00%"}},{"$f":"R65+R63+R67","v":13},{"$f":"S65+S63+S67","v":14},{"$f":"T65+T63+T67","v":9},{"$f":"U65+U63+U67","v":21},{"$f":"U70+T70+S70+R70","v":{"v":1,"d":"100.00%"}},{"$nulls":24},"عيادات النساء والولادة",2,1.1800000000000002,1.02,1.34]
["Total",{"$f":"B69+B68","v":57},null,"Total",{"$f":"E67+E68+E69","v":57},{"$f":"F67+F68+F69","v":{"v":1,"d":"100.00%"}},null,"عيادات جراحة الأنف وأذن وحنجرة",1,{"$nulls":8},{"$f":"R69/P69","v":{"v":0.22807017543859648,"d":"22.81%"}},{"$f":"S69/P69","v":{"v":0.24561403508771928,"d":"24.56%"}},{"$f":"T69/P69","v":{"v":0.15789473684210525,"d":"15.79%"}},{"$f":"U69/P69","v":{"v":0.3684210526315789,"d":"36.84%"}},{"$nulls":25},"عيادات جراحة الأنف وأذن وحنجرة",1,8.93,8.93]
[{"$nulls":3},"Medical",27,{"$f":"E71/E75","v":{"v":0.47368421052631576,"d":"47.37%"}},null,"عيادات جراحة المخ والأعصاب",1,{"$nulls":37},"عيادات جراحة المخ والأعصاب",1,1.02,1.02]
[{"$nulls":3},"Admin",27,{"$f":"E72/E75","v":{"v":0.47368421052631576,"d":"47.37%"}},null,"وحدة العناية المتوسطة",1,{"$nulls":37},"وحدة العناية المتوسطة",1,6.46,6.46]
[{"$nulls":3},"Nursing",2,{"$f":"E73/E75","v":{"v":0.03508771929824561,"d":"3.51%"}},null,"عيادات جراحة العظام",1,{"$nulls":37},"عيادات جراحة العظام",1,3.85,3.85]
[{"$nulls":3},"Support Services",1,{"$f":"E74/E75","v":{"v":0.017543859649122806,"d":"1.75%"}},null,"قسم المختبر",1,{"$nulls":37},"قسم المختبر",1,1.89,1.89]
[{"$nulls":3},"Total",{"$f":"E71+E72+E73+E74","v":57},{"$f":"F71+F72+F73+F74","v":{"v":1,"d":"100.00%"}},null,"بنك الدم",1,{"$nulls":37},"بنك الدم",1,0.16,0.16]
[{"$nulls":7},"تنويم النساء والولادة",1,{"$nulls":37},"تنويم النساء والولادة",1,17.05,17.05]
[{"$nulls":7},"عيادات الأنف والأذن والحنجرة (أطفال)",2,{"$nulls":37},"عيادات الأنف والأذن والحنجرة (أطفال)",2,4.035,6.01,2.06]
[null,"V",{"$nulls":5},"عيادات الجهاز الهمضي والمناظير (أطفال)",1,{"$nulls":37},"عيادات الجهاز الهمضي والمناظير (أطفال)",1,4,4]
[{"$nulls":7},"عيادات الطب النفسي",1,{"$nulls":37},"عيادات الطب النفسي ",1,5.3,5.3]
[{"$nulls":7},"عيادات جراحة الأورام و الغدد الصماء",1,{"$nulls":37},"عيادات جراحة الأورام و الغدد الصماء",1,1.84,1.84]
[{"$nulls":7},"Total",{"$f":"SUBTOTAL(9,I63:I80)","v":27},{"$nulls":37},"Total",{"$f":"SUM(AV63:AV80)","v":27}]
[]
[{"$nulls":7},"Non-Medical",{"$nulls":38},"Non-Medical",null,"Average"]
[{"$nulls":7},"إدارة التنويم",1,{"$nulls":37},"إدارة التنويم",1,{"$f":"AVERAGE(AX84:BG84)","v":1.01},1.01]
[{"$nulls":7},"استقبال الطوارئ",1,{"$nulls":37},"استقبال الطوارئ",1,{"$f":"AVERAGE(AX85:BG85)","v":3.92},3.92]
[{"$nulls":7},"استقبال العيادات الخارجية",8,{"$nulls":37},"استقبال العيادات الخارجية",8,{"$f":"AVERAGE(AX86:BG86)","v":9.308750000000002},28.64,5.63,null,21.93,1.89,3.06,1.13,8.93,3.26]
[{"$nulls":7},"استقبال المختبر",1,{"$nulls":37},"استقبال المختبر",1,0.89,0.89]
[{"$nulls":7},"المدير المناوب",4,{"$nulls":37},"المدير المناوب",4,1.3825,1.85,0.92,null,0.92,1.84]
[{"$nulls":7},"الموافقات الطبية",7,{"$nulls":37},"الموافقات الطبية",7,1.4474999999999998,2.63,1.005,null,"Escalated",2.29,0.84,0.96,0.96]
[{"$nulls":7},"قسم التقارير الطبية",2,{"$nulls":37},"قسم التقارير الطبية",2,1.0585,0.017,2.1]
[{"$nulls":7},"قسم المالية",2,{"$nulls":37},"قسم المالية",2,0.9299999999999999,1.02,0.84]
[{"$nulls":7},"قسم السنترال ",1,{"$nulls":37},"قسم السنترال",1,0.005,0.005]
[{"$nulls":7},"Total",{"$f":"SUM(I84:I92)","v":27},{"$nulls":37},"Total",{"$f":"SUM(AV84:AV92)","v":27}]
[]
[{"$nulls":7},"Nursing",{"$nulls":38},"Nursing",null,"Average"]
[{"$nulls":7},"تمريض تنويم الأطفال",1,{"$nulls":37},"تمريض تنويم الأطفال",1,{"$f":"AVERAGE(AX96:AY96)","v":2.8},2.8]
[{"$nulls":7},"تمريض قسم الإفاقة",1,{"$nulls":37},"تمريض قسم الإفاقة",1,2,2]
[{"$nulls":7},"Total",{"$f":"I96+I97","v":2},{"$nulls":37},"Total",{"$f":"SUM(AV96:AV97)","v":2}]
[]
[{"$nulls":7},"Support Services",{"$nulls":38},"Support Services",null,"Average"]
[{"$nulls":7},"قسم النظافة",1,{"$nulls":37},"قسم النظافة",1,{"$f":"AVERAGE(AX101)","v":1.76},1.76]
[{"$nulls":7},"Total",{"$f":"I101","v":1},{"$nulls":37},"Total",{"$f":"SUM(AV101)","v":1}]
[]
[{"$nulls":7},"Total",{"$f":"I102+I98+I93+I81","v":57}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","MOH & CHI",null,null,"رقم الجوال","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","اسم الشخص المشتكى عليه - ان وجد","Complain Classification","موضوع الشكوى الأساسية","الشكوى باختصار (عربي)","الشكوى باختصار English","توثيق تذكيرات للقسم المشتكى عليه","تاريخ التذكير","سبب تأخير القسم بالرد","سبب تأخير اغلاق الشكوى خلال 72 ساعه ","الشخص المتأخر","Satisfied/Dissatisfied","الاجراء المتخذ من قبل القسم المعني  ","نتيجة الاجراء المتخذ بعد التحقيق ","حلول واقتراحات ","Recommendation/Action plan","Responsible Department ","The Rightful Side","PR - Observations\nPatient Supervisor",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"MOH & CHI","Date","Time","Phone Number","Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":20},3852,1096364722,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-03-05T15:04:00","ابرار الشمري","24 Hours",null,null,30347761,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-03-02T15:33:00","ابرار الشمري","24 Hours",null,null,30155302,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-03-02T04:10:00","رهف العنزي","48 Hours",null,3835,30271054,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-03-02T23:38:00","رهف العنزي","72 Hours"]
[1,1,3828,30155302,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-03-02T04:10:00","رهف العنزي",{"$nulls":4},"48 Hours","2025-03-02","01:20:00","رهف العنزي","2025-03-02","04:10:00","2025-03-02","20:33:00","رهف العنزي","2025-03-02","20:36:00","رهف العنزي",{"$f":"(Y3+X3)-(T3+S3)","v":0.6847222222204437},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":-45718.85833333333},{"$nulls":3},{"$f":"(AG3+AF3)-(AC3+AB3)","v":0},{"$nulls":3},{"$f":"(AK3+AJ3)-(Y3+X3)","v":-45718.85833333333},{"$nulls":3},{"$f":"(AO3+AN3)-(Y3+X3)","v":-45718.85833333333},"2025-03-04","00:06:00","رهف العنزي",{"$f":"(AS3+AR3)-(Y3+X3)","v":1.1458333333357587},null,null,{"$f":"(AW3+AV3)-(Y3+X3)","v":-45718.85833333333},"مروى حسني","policies","عدم عمل اجراء طبي ( قص لولب) ","اشتكت المريضة من رفض الطبيبة قص اللولب وطلب عودتها للمستشفى التي تم عمل الاجراء فيه ","The patient complained that the doctor refused to remove the IUD and asked her to return to the hospital where the procedure was performed.",null,"2025-03-03","تاخر الطبيبة بالاطلاع على الشكوى بعد التواصل معها اتصال تم الرد ",null,"د.مروى حسني","Dissatisfied",{"$nulls":5},"patient ",null,null,3853,2516248347,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-03-05T15:05:00","ابرار الشمري","24 Hours",null,null,30311656,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2025-03-03T17:14:00","رهف العنزي","24 Hours",null,null,30374353,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-03-08T23:33:00","ابرار الشمري","More than 72 hours",null,3905,1443204,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2025-03-16T13:40:00","ابرار الشمري","72 Hours"]
[null,2,3833,30347761,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-03-02T15:33:00","ابرار الشمري","MOH ","2025-03-03","11:00:00","+966 L654 486 0275","24 Hours","2025-03-02","15:33:00","ابرار الشمري","2025-03-02","15:33:00","2025-03-02","15:39:00","ابرار الشمري","2025-03-02","15:39:00","ابرار الشمري",4.166666665696539E-3,{"$nulls":3},-45718.652083333334,{"$nulls":3},0,{"$nulls":3},-45718.652083333334,{"$nulls":3},-45718.652083333334,"2025-03-03","10:44:00","ابرار الشمري",0.7951388888905058,null,null,-45718.652083333334,null,"financial claim","المطالبة بمالغ مالية ","تمت المطالبة بمبلغ وقدره 6000 ريال رغم وجود موافقه من قبل شركة التامين ","An amount of 6,000 riyals was claimed despite prior approval from the insurance company.",{"$nulls":5},"Satisfied","الافادة من القسم بتفاصيل الفاتوره ","معاودة التواصل مع المراجع والتوضيح له ","التوضيح للمريض بتفاصيل الفاتوير من قبل قسم التحصيل ","التوضيح للمريض بتفاصيل الفاتوير من قبل قسم التحصيل ",null,"Hospital",null,null,3854,2111340705,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-03-05T15:11:00","ابرار الشمري","72 Hours",null,null,30341784,"وزارة الصحة","العيادات الخارجية","الإداري","مكتب التنويم","2025-03-03T19:07:00","رهف العنزي","24 Hours",null,null,30312842,"مراجع","التنويم","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2025-03-10T02:07:00","رهف العنزي","72 Hours",null,3905,1443204,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-03-16T13:59:00","ابرار الشمري","48 Hours"]
[null,3,3835,30271054,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-03-02T23:38:00","رهف العنزي",{"$nulls":4},"72 Hours","2025-03-02","23:28:00","رهف العنزي","2025-03-02","23:38:00","2025-03-03","00:01:00","رهف العنزي","2025-03-03","00:01:00","رهف العنزي",0.015972222223354038,{"$nulls":3},-45719.00069444445,{"$nulls":3},0,{"$nulls":3},-45719.00069444445,{"$nulls":3},-45719.00069444445,"2025-03-05","01:59:00","رهف العنزي",2.0819444444423425,null,null,-45719.00069444445,"يوسف النمراوي","prescription issue","وصف دواء لايتناسب مع الحالة الصحية ","كتب الطبيب دواء غدة للمراجعة مع علمه بأنها مرضعة مما اثر على الطفلة","The doctor prescribed thyroid medication for the patient, knowing that she is breastfeeding, which affected the baby.",null,"2025-03-04","رد الطبيب بإفادة غير مفهومة و رد الطبيب بعد  التواصل مع المدير الطبي واتصاله على الطبيب لابلاغه بالرد بافادة  جديدة ","رد الطبيب بإفادة غير مفهومة و رد الطبيب بعد  التواصل مع المدير الطبي واتصاله على الطبيب لابلاغه بالرد بافادة  جديدة ","د.يوسف النمراوي","Satisfied",{"$nulls":4},0,"Hospital",null,null,3909,30362694,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-03-17T15:26:00","ابرار الشمري","24 Hours",null,null,30335315,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2025-03-04T13:26:00","مها الحنيظل","24 Hours",null,null,30097765,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2025-03-09T22:03:00","ابرار الشمري","24 Hours",null,3923,30375145,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهمضي والمناظير (أطفال)","2025-03-20T00:09:00","رهف العنزي","72 Hours"]
[null,4,3840,30311656,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2025-03-03T17:14:00","رهف العنزي","MOH ","2025-03-03","22:29:00","0 55 583 8252","24 Hours","2025-03-03","22:53:00","رهف العنزي","2025-03-03","22:53:00",{"$nulls":3},"2025-03-03","22:53:00","رهف العنزي",0,"2025-03-04","19:47:00","رهف العنزي",0.8708333333343035,{"$nulls":3},-45720.82430555556,{"$nulls":3},-45719.95347222222,{"$nulls":3},-45719.95347222222,"2025-03-04","21:04:00","رهف العنزي",0.9243055555562023,null,null,-45719.95347222222,"محمد الجيلاني ","malpractice","عدم اكمال اجراء طبي جراحي","اشتكت المريضة من ان الطبيب لم يزيل كل قطع الزجاج في يدها وانما ازال اجزاء فقط وترك اجزاء ","The patient complained that the doctor did not remove all the pieces of glass in her hand, but only removed some parts and left others.",null,"2025-03-04",{"$nulls":3},"Dissatisfied",{"$nulls":5},"patient ",null,null,3910,1395972,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-03-17T15:33:00","ابرار الشمري","24 Hours",null,null,30363772,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-03-05T22:52:00","رهف العنزي","72 Hours",null,null,30358659,"مراجع","التنويم","الطبي","قسم الحضانة","2025-03-10T13:21:00","رهف العنزي","More than 72 hours",null,3923,30375145,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-03-20T00:09:00","رهف العنزي","48 Hours"]
[null,5,3849,30341784,"وزارة الصحة","العيادات الخارجية","الإداري","مكتب التنويم","2025-03-03T19:07:00","رهف العنزي","MOH ","2025-03-06","13:27:00","050 229 4360","24 Hours","2025-03-04","23:25:00","رهف العنزي","2025-03-04","23:25:00",{"$nulls":3},"2025-03-04","23:25:00","رهف العنزي",0,{"$nulls":3},-45720.975694444445,{"$nulls":3},0,{"$nulls":3},-45720.975694444445,{"$nulls":3},-45720.975694444445,"2025-03-05","20:44:00","رهف العنزي",0.8881944444437977,null,null,-45720.975694444445,null,"financial claim","مطالبات مالية ","تم ايقاف تعميد  مريض تابع لجمعية رحماء و مطالبة بدفع كاش قيمة اشعة واجراءات تم عملها","a patient affiliated with the Rahma Association coverage/approval was suspended, and they were asked to pay in cash for the cost of the X-rays and procedures .",{"$nulls":5},"Dissatisfied",{"$nulls":5},"Hospital",null,null,3919,1070607476,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-03-19T15:36:00","ابرار الشمري","24 Hours",null,null,1201271,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2025-03-09T23:52:00","ابرار الشمري","24 Hours",null,null,977076,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2025-03-12T16:53:00","رهف العنزي","More than 72 hours",null,3927,1433204,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-03-20T23:32:00","رهف العنزي","72 Hours"]
[null,6,3852,1096364722,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-03-05T15:04:00","ابرار الشمري","CHI",{"$nulls":3},"24 Hours","2025-03-05","15:04:00","ابرار الشمري","2025-03-05","15:04:00","2025-03-05","15:05:00","ابرار الشمري","2025-03-05","15:05:00","ابرار الشمري",6.9444443943211809E-4,{"$nulls":3},-45721.62847222222,{"$nulls":3},0,{"$nulls":3},-45721.62847222222,{"$nulls":3},-45721.62847222222,"2025-03-06","14:49:00","ابرار الشمري",0.9888888888890506,null,null,-45721.62847222222,null,"prescription issue","عدم  التحويل الخارجي لدواء ","لم يتم صرف دواء من صيدلية المستشفى وتم اعلامي انه سيام تحويلي لصيدلية اخرى خارج المستشفى ولكن لم استلم معلمومات الصيدلية بصرف الدواء.\n","The medication was not dispensed from the hospital pharmacy, and I was informed that it would be transferred to another pharmacy outside the hospital. However, I have not received any information about the pharmacy for the medication to be dispensed.",{"$nulls":5},"Dissatisfied","التحقق من النظام ","لايغطي التامين فيتامين سي .","التوضيح للمريض في حال عدم التغطية من قبل شركة التامين ","التوضيح للمريض في حال عدم التغطية من قبل شركة التامين ",null,"patient ",null,null,3934,30244150,"مجلس الضمان الصحي","الطوارئ","الإداري","المدير المناوب","2025-03-23T13:43:00","ابرار الشمري","48 Hours",null,null,30275455,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-03-10T00:19:00","مها الحنيظل","24 Hours",null,null,30374914,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-03-15T19:31:00","مها الحنيظل","24 Hours",null,3927,1433204,"ذوي المراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-03-20T23:32:00","رهف العنزي","48 Hours"]
[null,7,3853,2516248347,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-03-05T15:05:00","ابرار الشمري","CHI","2025-03-04","23:00:00","C250227841117580","24 Hours","2025-03-05","15:05:00","ابرار الشمري","2025-03-05","15:05:00","2025-03-05","15:10:00","ابرار الشمري","2025-03-05","15:10:00","ابرار الشمري",0.003472222226264421,{"$nulls":3},-45721.631944444445,{"$nulls":3},0,{"$nulls":3},-45721.631944444445,{"$nulls":3},-45721.631944444445,"2025-03-06","15:13:00","ابرار الشمري",1.0020833333328483,null,null,-45721.631944444445,null,"financial claim","تاخير صدور موافقه","في 18 فبراير حوالي الساعة 6:30 مساءً، تعرضت والدتي للسقوط في المنزل وتم نقلها إلى المستشفى بواسطة الهلال الأحمر في حالة طوارئ حوالي الساعة 8:11 مساءً حيث كان يُشتبه في وجود كسر، وكانت والدتي تعاني من ألم شديد وكانت تبكي بصوت عالٍ بسبب الألم. بمجرد وصولنا إلى مستشفى حمدي، أخبرت موظف الاستقبال أن والدتي تحمل تأشيرة زيارة، وتمت معاملتها كـ  مريض نقدي  بعد المعالجة الأولية. قام الاستشاري بفحص الحالة وأكد وجود كسر وأنه يحتاج إلى جراحة، وطلبت إدارة المستشفى دفع وديعة أولية. لم يقم موظف الاستقبال بالتحقق من حالة التأمين في ذلك الوقت. في اليوم التالي، أي في 19 فبراير، ذهبت إلى مكتب الموافقات والتحصيل في المستشفى وطلبت منهم التحقق من حالة التأمين. تحققوا حوالي الساعة 1:00 ظهرًا وأجابوني بأنه لا يمكن التأمين على المريض. طلبت منهم مساعدتي على الأقل في تقديم الطلب، لكن الممثل أخبرني أنهم لا يمكنهم تقديم الطلب لأن المريض غير مؤهل. لم يُوجهني المستشفى إلى أن ممثل التأمين موجود في المستشفى، وطلبوا مني التحقق مع التأمين. اتصلت بالخط الساخن لشركة التأمين وأخبروني أنه لا يوجد تأمين ضد الرقم الحدودي لوالدتي. حاولت من خلال تطبيق  ميد غلف  أيضًا، لكنني حصلت على نفس الخطأ. أرسلت بريدًا إلكترونيًا إلى شركة التأمين في نفس اليوم ولكن لم أتلق أي رد. في 24 فبراير، اتصلت مرة أخرى بالخط الساخن لشركة التأمين، وفي هذه المرة أخبروني أن والدتي مشمولة بالتأمين وأنه يمكنني طلب من مستشفى حمدي التحقق من خلال رقم جواز السفر. طلبت من ممثل مكتب الموافقات والتحصيل في المستشفى فعل ذلك، لكنها قالت أن الحالة نفسها، ولا يمكننا تقديم الطلب أو القيام بأي شيء. بعد فقدان الأمل، كنت في طريقي للعودة إلى المنزل عندما رأيت مكتبًا لشركات التأمين في الطابق الأرضي من المستشفى. قابلت ممثل  ميد غلف  هناك، وشرحت لها مشكلتي بالكامل، فتم تسجيل المشكلة، وفي اليوم التالي أخبرتني أن المستشفى لم ترسل بريدًا إلكترونيًا في حال وجود مشكلة في الأهلية خلال 24 ساعة، وبالتالي تم رفض طلبي. بسبب عدم الدعم والتوجيه السليم، لم أتمكن من الاستفادة من التأمين لوالدتي. لقد دفعت بالفعل 15,000 ريال نقدًا في البداية، وأُبلغت أن إجمالي الفاتورة لن يتجاوز في الغالب 20,000 ريال، ولكن عند discharge كانت المبالغ المتبقية حوالي 15,000 ريال على ذمتي، والآن يطلب مستشفى الحمادي مني دفع المبلغ المتبقي. أحتاج إلى الدعم من مركز  CHI  للنظر في هذا الأمر ومساعدتي في حل مشكلتي، حيث أن التأمين لا يدعمني بسبب التأخير من المستشفى.\n","On 18th Feb Around 6:30pm my mother got slipped at home we were taken to hospital by Red Crescent at emergency at around 8:11 pm as it was suspected fracture any my mother was in severe pain she was crying loud due to pain once we reached hamadi I informed the front desk that my mother is on visit visa we were taken as a cash patient after initial treatment consultant checked and confirmed its fracture and need surgery and hospital management asked to submit initial deposit front desk did not check insurance status at that time next day i.e I visited approval and collection office of the hospital and asked them to check for insurance they check around 1:00pm and responded me back that patient is in eligible I asked them to support to atleast submit request the representative informed me that we can’t submit request as your patient is ineligible, hospital didn’t guided me that insurance office representative is also sitting in hospital, and ask me to please check with your insurance I called insurance and insurance helpline told me there is no insurance against the border number of my mother, I tried from med gulf app as well I got same error I sent email to insurance that is med gulf on same day but there was no response. on 24 feb I called helpline of insurance again and this time I was told your mother has insurance you can ask alhamadi to check by passport number I asked hamadi approval and collection representative to do same but she said it’s same status we can’t submit request and we can’t do anything after losing hope I was going back home and I saw office of insurance companies in hamadi ground floor I found med gulf representative there I explained her my complete issue she register issue and next day she informed me as hospital did not sent email if there was in eligibility issue with in 24hr so my request was rejected. Due less supportive behavior and not properly guiding I am unable to avail insurance for my mother I already paid 15000 cash initially and I was informed total bill will not exceed most probably above 20000 but when we were discharged balance amount of 15000 approx was pending on me and now Al Hammadi is asking to pay remaining amount I need support from CHI to look in to this matter and help to get my issue resolved insurance is not supporting due to delay from Hospital ترجم\nChatGPT said:\nSure! Heres the translation of your message in Arabic:",{"$nulls":5},"Dissatisfied","الافادة من القسم بتفاصيل الفاتوره ","لايوجد اجراء وذلك لان الرفض من قبل شركة التامين  وتم التوضيح للمريض بشكل مفصل ","لايوجد ","لايوجد ",null,"Hospital",{"$nulls":13},30368428,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-03-10T00:53:00","ابرار الشمري","24 Hours",null,null,30328166,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-03-16T01:49:00","رهف العنزي","24 Hours",null,3933,30358044,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-03-23T14:29:00","ابرار الشمري","More than 72 hours"]
[null,8,3854,2111340705,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-03-05T15:11:00","ابرار الشمري","CHI","2025-03-04","00:50:00","C250303842943002","72 Hours","2025-03-05","15:11:00","ابرار الشمري","2025-03-05","15:11:00","2025-03-05","15:14:00","ابرار الشمري","2025-03-05","15:14:00","ابرار الشمري",2.0833333328482695E-3,"2025-03-06","15:35:00","ابرار الشمري",1.0145833333299379,{"$nulls":3},-45722.649305555555,{"$nulls":3},-45721.634722222225,{"$nulls":3},-45721.634722222225,"2025-03-08","10:30:00","ابرار الشمري",2.8027777777751908,null,null,-45721.634722222225,null,"financial claim","مطالبة مالية ","تنوم في تاريخ 2025|01|31 لمشاكل في الصدر و ضيق تنفس وبعد خروج المريض من المستشفى قامت المستشفى بمطالبة المريض بملغ مالي بسبب رفض التامين قيمة خمسة ايام مرفوضة في تاريخ 2025�213 الى تاريخ 2025�218 وذلك بحجة تاخير المستشفى وعدم تقديم معلومات كافية تستدعي تنويم الحالة وعلما بان المستشفى سابقا بمدة بسيطة قام بنفس الفعل لدي على الوالدة وقمت بشكوى سابقا على نفس الفعل والان المستشفى ياطالب المريض بدفع مبلغ تنويم مدة خمسة ايام  ( تم تحديث بيانات المريض )  ","The patient was admitted on 2025/01/31 due to chest problems and shortness of breath. After the patient was discharged from the hospital, the hospital demanded a financial amount from the patient because the insurance rejected the value of five days, from 2025/02/13 to 2025/02/18, claiming that the hospital delayed and failed to provide sufficient information justifying the need for hospitalization. It is worth noting that the hospital had previously done the same for my mother, and I had filed a complaint regarding the same issue. Now, the hospital is demanding the patient pay for the five-day hospitalization (the patient's data has been updated).",{"$nulls":5},"Dissatisfied","التحقق من النظام  واتضح بانها تمت الاستفادة من موعد المتابعه من قبل المريض خلال ال 14 يوم ","عدم الموافقه من قبل شركة التامين ","إرقاق جميع التقارير اللازمة  لشركة التامين والشرح والتوضيح للمراجع ","إرقاق جميع التقارير اللازمة  لشركة التامين والشرح والتوضيح للمراجع ",null,"Hospital",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},30133777,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2025-03-09T01:18:00","رهف العنزي","24 Hours",null,null,30372574,"مراجع","التنويم","الطبي","قسم التخدير","2025-03-17T00:21:00","رهف العنزي","48 Hours",null,3935,1515786,"ذوي المراجع","التنويم","الطبي","وحدة العناية المتوسطة","2025-03-23T22:24:00","مها الحنيظل","More than 72 hours"]
[null,9,3857,30335315,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2025-03-04T13:26:00","مها الحنيظل","MOH ","2025-03-06","13:27:00","050 229 4360","24 Hours","2025-03-04","13:26:00","مها الحنيظل ","2025-03-04","13:26:00",{"$nulls":3},"2025-03-06","00:09:00","مها الحنيظل ",1.4465277777781012,{"$nulls":3},-45722.00625,{"$nulls":3},0,{"$nulls":3},-45722.00625,{"$nulls":3},-45722.00625,"2025-03-06","20:46:00","مها الحنيظل ",0.859027777776646,"2025-03-06","08:53:00",0.3638888888890506,null,"policies","المريض يفيد انه تم اخراجه من غرفة رويال سويت ","المريض يفيد انه تم اخراجه من غرفة رويال سويت و اخذهم الى غرفه عاديه بسبب ان شخص اخر حجز الغرفه ","The patient reports that they were moved from the Royal Suite to a regular room because another person had reserved the suite.",{"$nulls":5},"Satisfied",null,null,"التوضيح للمريض بتفاصيل الموافقه الي تم الحصول عليها ","اعطاء تفاصيل اكثر وضوح للمريض على موافقات شركة التأمين ","ادارة التنويم ","Hospital",null,null,"ابرار بندر الشمري",7,{"$f":"BS11/BS15","v":{"v":1,"d":"100.00%"}},5,1,1,0,{"$f":"BU11+BV11+BW11+BX11","v":7},{"$nulls":3},30373715,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2025-03-10T16:19:00","رهف العنزي","48 Hours",null,null,1443204,"مراجع","التنويم","الطبي","وحدة العناية المركزة","2025-03-19T13:17:00","ابرار الشمري","More than 72 hours",null,3950,1433204,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-03-26T00:44:00","رهف العنزي","24 Hours"]
[null,10,3859,30363772,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-03-05T22:52:00","رهف العنزي","MOH ","2025-03-06","22:52:00","055 231 7170","72 Hours","2025-03-06","01:49:00","رهف العنزي","2025-03-06","01:49:00",{"$nulls":3},"2025-03-06","01:49:00","رهف العنزي",0,"2025-03-06","20:28:00","رهف العنزي",0.7770833333343035,"2025-03-07","01:05:00","رهف العنزي",0.19236111111240461,{"$nulls":3},-45722.075694444444,{"$nulls":3},-45722.075694444444,"2025-03-08","10:38:00","رهف العنزي",2.367361111115315,null,null,-45722.075694444444,"فهد الدوسري","attitude","اسلوب ","اسلوب الطبيب ورفضه استقبال المريضة","The doctor's attitude and refusal to accept the patient.","2025-03-06","2025-03-07","تاخر الطبيب بالرد حتى تم التواصل مع المدير الطبي وتم الرد","تاخر الطبيب بالرد حتى تم التواصل مع المدير الطبي وتم الرد","د.فهد الدوسري","Dissatisfied",{"$nulls":5},"patient ",null,null,"مها الحنيظل",0,{"$f":"BS12/BS15","v":{"v":0,"d":"0.00%"}},{"$nulls":4},{"$f":"BU12+BV12+BW12+BX12","v":0},{"$nulls":3},30315349,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2025-03-11T01:16:00","ابرار الشمري","24 Hours",null,null,30083860,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-03-19T21:58:00","مرام القحطاني","72 Hours",null,3954,1801424,"ذوي المراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2025-03-27T23:34:00","مها الحنيظل","More than 72 hours"]
[null,11,3865,30374353,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-03-08T23:33:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-03-08","23:07:00","ابرار الشمري","2025-03-08","23:33:00","2025-03-12","01:47:00","ابرار الشمري","2025-03-12","01:47:00","ابرار الشمري",3.093055555560568,{"$nulls":16},"2025-03-16","13:34:00","ابرار الشمري",4.490972222221899,{"$nulls":4},"misdiagnosis","خطا في التشخيص","أطلب استرداد المبلغ الذي دفعته والبالغ 530 ريالًا لاختبارات الدم، وذلك بعد أن أدى خطأ من اختصاصي الأشعة كانول إلى نتائج غير صحيحة بشأن الرحم. في البداية، قيل لي إنه ليس سميكًا، ولكن أشعة الموجات فوق الصوتية اللاحقة مع الدكتورة عزة بشير أظهرت خلاف ذلك.","I am requesting a refund for the blood tests I paid 530 riyals for, after a mistake by the radiologist Kanol led to incorrect ultrasound results regarding my uterus. Initially, I was told it was not thick, but a follow-up ultrasound with Dr. Azza Bashir indicated otherwise.",{"$nulls":5},"Satisfied",{"$nulls":4},0,"Hospital",null,null,"مرام القحطاني",0,{"$f":"BS13/BS15","v":{"v":0,"d":"0.00%"}},{"$nulls":4},{"$f":"BU13+BV13+BW13+BX13","v":0},{"$nulls":3},21155,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-03-13T20:31:00","ابرار الشمري","24 Hours",null,null,30265630,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-03-19T22:34:00","مرام القحطاني","More than 72 hours",null,3954,1801424,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-03-27T11:03:00","مها الحنيظل","More than 72 hours"]
[2,12,3868,30312842,"مراجع","التنويم","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2025-03-10T02:07:00","رهف العنزي",{"$nulls":4},"72 Hours","2025-03-09","12:57:00","رهف العنزي","2025-03-10","02:07:00","2025-03-10","11:50:00","رهف العنزي","2025-03-10","11:51:00","رهف العنزي",0.4055555555605679,"2025-03-11","21:55:00","ابرار الشمري",{"$f":"(AC14+AB14)-(Y14+X14)","v":1.4194444444437977},{"$nulls":3},{"$f":"(AG14+AF14)-(AC14+AB14)","v":-45727.913194444445},{"$nulls":3},{"$f":"(AK14+AJ14)-(Y14+X14)","v":-45726.49375},{"$nulls":4},"2025-03-12","14:40:00","رهف العنزي",2.117361111108039,null,null,{"$f":"(AW14+AV14)-(Y14+X14)","v":-45726.49375},"طارق الشعراوي","malpractice","فشل عمل منظار بدون تخدير كامل ","فشل عمل منظار تحت التهدئة الواعية ",null,"2025-03-11","2025-03-11","بالبداية اشكالية وصول الشكوى للطبيب عبر النموذج و ثم الغاء موافق ةالمنظار اخذ وقت للتواصل مع الاقسام المختلفة ","بالبداية اشكالية وصول الشكوى للطبيب عبر النموذج و ثم الغاء موافق ةالمنظار اخذ وقت للتواصل مع الاقسام المختلفة ",null,"Satisfied","الغاء الموافقة الطبية  والاعتذار من المراجع والتوضيح له ","رضا المراجع ",null,"شرح الاجراء بشكل كامل على ورقة من قبل الاطباء وتوقيع المريض عليها مع الحرص على قراءتها ومعرفة التفاصيل وليس فقط بشكل شفهي وذلك لتفادي الاشكالية مستقبلا","الاطباء / الادارة الطبية ","patient ",null,null,"رهف علي العنزي",0,{"$f":"BS14/BS15","v":{"v":0,"d":"0.00%"}},{"$nulls":4},{"$f":"BU14+BV14+BW14+BX14","v":0},{"$nulls":3},21155,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-03-13T20:31:00","ابرار الشمري","48 Hours",null,null,30095002,"مراجع","العيادات الخارجية","الإداري","قسم السنترال","2025-03-24T02:57:00","مها الحنيظل","72 Hours"]
[null,13,3869,30097765,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2025-03-09T22:03:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-03-09","22:03:00","ابرار الشمري","2025-03-09","22:03:00","2025-03-09","23:12:00","ابرار الشمري","2025-03-09","23:12:00","ابرار الشمري",0.047916666670062114,{"$nulls":3},-45725.96666666667,{"$nulls":3},0,{"$nulls":3},-45725.96666666667,{"$nulls":3},{"$f":"(AO15+AN15)-(Y15+X15)","v":-45725.96666666667},"2025-03-10","23:30:00","ابرار الشمري",1.0124999999970896,null,null,-45725.96666666667,"د محمد حسن ","attitude","اسلوب الدكتور ","تعامل غير مهني من قبل الطبيب وعدم التجاوب مع المريض ","Unprofessional behavior by the doctor and lack of responsiveness to the patient",{"$nulls":5},"Satisfied","تم رصدها كشوى اسلوب والدكتور ينفي الشكوى ","الاعتذار للمريض والتوضيح  بانه في حال بلغ عدد الشكاوي عدد معين راح يتم اتخاذ اجراء بالدكتور ","لفت النظر لدكتور ","لفت النظر لدكتور ",null,"patient ",null,null,"Total",{"$f":"BS11+BS12+BS14","v":7},{"$f":"BT12+BT11+BT14","v":{"v":1,"d":"100.00%"}},{"$f":"SUM(BU11:BU14)","v":5},{"$f":"SUM(BV11:BV14)","v":1},{"$f":"SUM(BW11:BW14)","v":1},{"$f":"SUM(BX11:BX14)","v":0},{"$f":"BY12+BY11+BY14","v":7},{"$nulls":3},30374025,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-03-13T20:39:00","مها الحنيظل","24 Hours",null,null,30375839,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-03-24T23:25:00","رهف العنزي","More than 72 hours",null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,14,3872,1201271,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2025-03-09T23:52:00","ابرار الشمري","MOH ","2025-03-09",null,null,"24 Hours","2025-03-09","23:52:00","ابرار الشمري","2025-03-09","23:52:00",{"$nulls":3},"2025-03-09","23:56:00","ابرار الشمري",0.002777777779556345,"2025-03-10","21:00:00","ابرار الشمري",0.8777777777795563,"2025-03-11","21:00:00","ابرار الشمري",1,{"$nulls":3},-45725.99722222222,{"$nulls":3},{"$f":"(AO16+AN16)-(Y16+X16)","v":-45725.99722222222},"2025-03-12","01:15:00","ابرار الشمري",2.054861111115315,null,null,-45725.99722222222,null,"Treatment plan issue","عدم تحسن حالة المريض ","تدهورت الحالة الصحية للمريض بسبب عدم الاهتمام وتقديم الرعاية الطبية اللازمة، مما استدعى نقله إلى العناية المركزة كما لوحظ عدم وجود طبيب مختص بالحالة، بالإضافة إلى عدم توضيح الخطة العلاجية أو شرح الحالة الصحية للمريض","The patient's health condition deteriorated due to the lack of attention and failure to provide the necessary medical care, which required transferring them to the intensive care unit. Additionally, it was observed that there was no specialist doctor available for the case, and the treatment plan or explanation of the patient's health condition was not provided.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"patient ",{"$nulls":13},1304398,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-03-17T16:16:00","ابرار الشمري","24 Hours",{"$nulls":11},"ابرار بندر الشمري",3,{"$f":"CW16/CW20","v":{"v":0.25,"d":"25.00%"}},0,1,1,1,{"$f":"CY16+CZ16+DA16+DB16","v":3}]
[null,15,3873,30275455,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-03-10T00:19:00","مها الحنيظل","MOH ","2025-03-09","11:22:00","050 152 7200","24 Hours","2025-03-10","00:19:00","مها الحنيظل ","2025-03-10","00:19:00",{"$nulls":3},"2025-03-10","00:34:00","مها الحنيظل ",0.010416666664241347,"2025-03-10","10:40:00","رهف العنزي",0.42083333333721384,{"$nulls":3},-45726.444444444445,{"$nulls":3},-45726.02361111111,{"$nulls":3},{"$f":"(AO17+AN17)-(Y17+X17)","v":-45726.02361111111},"2025-03-10","12:09:00","رهف العنزي",0.48263888889050577,null,null,-45726.02361111111,null,"financial claim","المريضه تفيد بأنه تفاجأت بخصم رسوم إضافية دون وجود اي تكاليف فعليه .","المريض يفيد انه تم  خصم رسوم اضافية دون تكاليف فعليه ","The patient claims that additional charges were deducted without any actual costs.",{"$nulls":5},"Dissatisfied","الافادة من القسم بتفاصيل الفاتوره ","معاودة التواصل مع المراجع والتوضيح له .","التوضيح للمريض بتفاصيل الموافقه او الرفض الي تم الحصول عليه من قبل شركة التأمين ","اعطاء تفاصيل اكثر وضوح للمريض على موافقات  شركة التأمين  او انتهائها .","قسم المالية\t","Hospital",null,null,"CCHI",7,{"$f":"BS17/B63","v":{"v":0.14,"d":"14.00%"}},{"$nulls":8},30367917,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-03-22T11:07:00","رهف العنزي","24 Hours",null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,"مها الحنيظل",3,{"$f":"CW17/CW20","v":{"v":0.25,"d":"25.00%"}},0,0,0,3,{"$f":"CY17+CZ17+DA17+DB17","v":3}]
[null,16,3874,30368428,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-03-10T00:53:00","ابرار الشمري","MOH ","2025-03-09","8:55PM","+966 55 583 8252","24 Hours","2025-03-10","00:53:00","ابرار الشمري","2025-03-10","00:53:00",{"$nulls":3},"2025-03-10","01:00:00","ابرار الشمري",0.004861111105128657,{"$nulls":3},-45726.041666666664,{"$nulls":3},0,{"$nulls":3},-45726.041666666664,{"$nulls":3},{"$f":"(AO18+AN18)-(Y18+X18)","v":-45726.041666666664},"2025-03-10","21:28:00","ابرار الشمري",0.8527777777781012,null,null,-45726.041666666664,null,"approval issue","رفض الموافقه ","تم طلب موافقه ( وزارة الصحة ) منذ عدة ايام ولم تتم الافادة ليتسنى استكمال الاجراء (ازالة غرز )","Approval from the Ministry of Health was requested several days ago, but no response has been provided, preventing the completion of the procedure (removal of stitches).",{"$nulls":5},"Dissatisfied","التحقق من النظام  ","الرفض من قبل شركة التامين قلوب مد رغم ارفاق جميع التقارير اللازمة ","التوضيح  للمراجع  والتعاون  معه ","التوضيح  للمراجع  والتعاون  معه ",null,"Hospital",{"$nulls":13},1586410,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-03-25T15:44:00","ابرار الشمري","24 Hours",null,"ابرار بندر الشمري",3,{"$f":"CM18/CM22","v":{"v":0.21428571428571427,"d":"21.43%"}},1,0,0,2,{"$f":"CO18+CP18+CQ18+CR18","v":3},null,null,"مرام القحطاني",0,{"$f":"CW18/CW20","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"CY18+CZ18+DA18+DB18","v":0}]
[null,17,3875,30133777,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2025-03-09T01:18:00","رهف العنزي","MOH ","2025-03-09","13:18:00","050 152 7200","24 Hours","2025-03-10","10:58:00","رهف العنزي","2025-03-10","10:58:00",{"$nulls":3},"2025-03-10","10:58:00","رهف العنزي",0,{"$nulls":3},-45726.45694444444,{"$nulls":3},0,{"$nulls":3},-45726.45694444444,{"$nulls":3},{"$f":"(AO19+AN19)-(Y19+X19)","v":-45726.45694444444},"2025-03-10","12:16:00","رهف العنزي",0.05416666666860692,null,null,-45726.45694444444,"رانيا احمد","medical reports","وصفة دواء ","عدم اضافة دواء الى منصة رقيب","doctor didnt add the medication to the Raqib platform.",{"$nulls":5},"Satisfied",{"$nulls":5},"Hospital",null,null,"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":16},"مها الحنيظل",2,{"$f":"CM19/CM22","v":{"v":0.14285714285714285,"d":"14.29%"}},1,0,1,0,{"$f":"CO19+CP19+CQ19+CR19","v":2},null,null,"رهف علي العنزي",6,{"$f":"CW19/CW22","v":{"v":0.5,"d":"50.00%"}},1,2,3,0,{"$f":"CY19+CZ19+DA19+DB19","v":6}]
[null,18,3876,30358659,"مراجع","التنويم","الطبي","قسم الحضانة","2025-03-10T13:21:00","رهف العنزي",{"$nulls":4},"More than 72 hours","2025-03-10","13:14:00","رهف العنزي","2025-03-10","13:21:00","2025-03-13","12:53:00","رهف العنزي","2025-03-13","12:54:00","رهف العنزي",2.9812499999970896,"2025-03-15","12:03:00","ابرار الشمري",1.9645833333343035,"2025-03-16","20:11:00","رهف العنزي",1.3388888888875954,"2025-03-17","10:59:00","ابرار الشمري",3.9201388888905058,{"$nulls":4},"2025-03-20","00:56:00","رهف العنزي",6.501388888893416,null,null,-45729.5375,"د.نهى ","attitude","اقفال الطبيبة المكالمة بوجه المراجع ","يشتكي من اسلوب الطبيبة واقفالها المكالمه ورفضها افادته","He complains about the doctor's attitude, her ending the call, and her refusal to assist him.",null,"2025-03-15","تاخر الطبيبة بالاطلاع على الشكوى بعد التواصل معها اتصال تم الرد ","تاخير الطبيبة + حاجة االقسم بالعودة للمكالمة ولكن لم تكن موجودة  وقسم تقنية المعلومات لم يكن متواجد الموظف ","د.نهى - قسم تقنية المعلومات ","Dissatisfied",{"$nulls":5},"patient ",null,null,5,1,1,0,{"$nulls":6},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,"مرام القحطاني",2,{"$f":"CM20/CM22","v":{"v":0.14285714285714285,"d":"14.29%"}},0,0,1,1,{"$f":"CO20+CP20+CQ20+CR20","v":2},null,null,"Total",{"$f":"CW16+CW17+CW18+CW19","v":12},{"$f":"CX17+CX16+CX18+CX19","v":{"v":1,"d":"100.00%"}},{"$f":"SUM(CY16:CY19)","v":1},{"$f":"SUM(CZ16:CZ19)","v":3},{"$f":"SUM(DA16:DA19)","v":4},{"$f":"SUM(DB16:DB19)","v":4},{"$f":"DC17+DC16+DC18+DC19","v":12}]
[null,19,3877,30373715,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2025-03-10T16:19:00","رهف العنزي","MOH ","2025-03-10","14:59:00","صالح العبدان","48 Hours","2025-03-10","16:19:00","رهف العنزي","2025-03-10","16:19:00",null,null,"رهف العنزي","2025-03-10","16:59:00","رهف العنزي",0.027777777781011537,{"$nulls":3},-45726.70763888889,{"$nulls":3},0,{"$nulls":3},-45726.70763888889,{"$nulls":3},{"$f":"(AO21+AN21)-(Y21+X21)","v":-45726.70763888889},"2025-03-11","22:03:00","رهف العنزي",1.211111111108039,null,null,-45726.70763888889,null,"approval issue","التاخير بعمل اجراء ","يشتكي ذوي المريضة من تاخير رفع طلب منظار وان هذا الاجراء عاجل ولكن تم تاخيره","The patient's family is complaining about the delay in submitting the endoscopy request, stating that the procedure is urgent but has been delayed.",{"$nulls":5},"Satisfied",{"$nulls":5},"patient ",null,null,{"$f":"BR20/BS17","v":{"v":0.7142857142857143,"d":"71.43%"}},{"$f":"BS20/BS17","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"BT20/BS17","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"BU20/BS17","v":{"v":0,"d":"0.00%"}},{"$nulls":6},"ابرار بندر الشمري",8,{"$f":"CC21/CC25","v":{"v":0.47058823529411764,"d":"47.06%"}},7,1,0,0,{"$f":"CE21+CF21+CG21+CH21","v":8},null,null,"رهف علي العنزي",7,{"$f":"CM21/CM22","v":{"v":0.5,"d":"50.00%"}},1,2,1,3,{"$f":"CO21+CP21+CQ21+CR21","v":7}]
[null,20,3879,30315349,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2025-03-11T01:16:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-03-11","01:16:00","ابرار الشمري","2025-03-11","01:16:00",{"$nulls":3},"2025-03-11","01:26:00","ابرار الشمري",0.006944444445252884,{"$nulls":16},"2025-03-11","01:27:00","ابرار الشمري",6.944444467080757E-4,"2025-03-11","01:35:00",6.2499999985448085E-3,null,"medical reports","عدم رفع الاجازة بمنصة صحتي","عدم رفع الاجازة بمنصة صحتي","do not upload sickleave on sehaty",{"$nulls":5},"Satisfied",{"$nulls":5},"Hospital",{"$nulls":12},"مها الحنيظل",3,{"$f":"CC22/CC25","v":{"v":0.17647058823529413,"d":"17.65%"}},3,0,0,0,{"$f":"CE22+CF22+CG22+CH22","v":3},null,null,"Total",{"$f":"CM18+CM19+CM20+CM21","v":14},{"$f":"CN19+CN18+CN20+CN21","v":{"v":1,"d":"100.00%"}},{"$f":"SUM(CO18:CO21)","v":3},{"$f":"SUM(CP18:CP21)","v":2},{"$f":"SUM(CQ18:CQ21)","v":3},{"$f":"SUM(CR18:CR21)","v":6},{"$f":"CS19+CS18+CS20+CS21","v":14},null,null,"Patient' Relatives",12,{"$f":"CW22/B63","v":{"v":0.24,"d":"24.00%"}}]
[null,21,3884,977076,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2025-03-12T16:53:00","رهف العنزي",{"$nulls":4},"More than 72 hours","2025-03-12","16:20:00","رهف العنزي","2025-03-12","16:53:00","2025-03-13","12:45:00","رهف العنزي","2025-03-13","12:45:00","رهف العنزي",0.827777777776646,"2025-03-15","12:02:00","ابرار الشمري",{"$f":"(AC23+AB23)-(Y23+X23)","v":1.9701388888861402},"2025-03-16","14:03:00","مها الحنيظل",{"$f":"(AG23+AF23)-(AC23+AB23)","v":1.0840277777824667},"2025-03-17","10:59:00","ابرار الشمري",{"$f":"(AK23+AJ23)-(Y23+X23)","v":3.9263888888890506},{"$nulls":3},{"$f":"(AO23+AN23)-(Y23+X23)","v":-45729.53125},"2025-03-18","21:46:00","رهف العنزي",5.375694444446708,null,null,-45729.53125,"Cynthia","negligence","المغادرة قبل عمل الاجراء ","يشتكي المراجع من تاخير الموظفة بعمل الاجراء له بتوجيهه لموظفة اخرى ومغادرتها ","The patient is complaining about the delay caused by the employee, who directed him to another employee and then left.",null,"2025-03-15","تبين خلل بتوجيه الشكوى + عدم رد احد على الايميل لاعادة تويجهه بشكل صحيح ","عدم رد الموظفة الا بعد 4 ايام ","الموظفة - ادارة التخطيط ( د. عبدالرحمن العنزي) ","Satisfied",{"$nulls":5},"patient ",null,null,"In-Patient",3,{"$f":"BS23/BS26","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$nulls":7},"مرام القحطاني",0,{"$f":"CC23/CC25","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"CE23+CF23+CG23+CH23","v":0}]
[null,22,3895,21155,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-03-13T20:31:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-03-13","20:31:00","ابرار الشمري","2025-03-13","20:31:00",{"$nulls":3},"2025-03-13","20:34:00","ابرار الشمري",2.0833333328482695E-3,{"$nulls":3},{"$f":"(AC24+AB24)-(Y24+X24)","v":-45729.856944444444},{"$nulls":12},"2025-03-13","22:26:00","ابرار الشمري",0.07777777777664596,null,null,-45729.856944444444,null,"approval issue + misdiagnosis","رفض شراء الخدمة و عدم التشخيص الصحيح","رفض طلب شراء الخدمة ولم يتم تشخيص الحالة بشكل واضح من قبل الطبيب","Request for service purchase was denied, and the condition was not clearly diagnosed by the doctor.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"patient ",null,null,"Out-Patient",3,{"$f":"BS24/BS26","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$nulls":7},"رهف علي العنزي",6,{"$f":"CC24/CC25","v":{"v":0.35294117647058826,"d":"35.29%"}},4,1,1,0,{"$f":"CE24+CF24+CG24+CH24","v":6},null,null,"Patient",14,{"$f":"CM24/B63","v":{"v":0.28,"d":"28.00%"}},{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,23,3895,21155,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-03-13T20:31:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-03-13","20:31:00","ابرار الشمري","2025-03-13","20:31:00",{"$nulls":3},"2025-03-13","20:34:00","ابرار الشمري",2.0833333328482695E-3,"2025-03-13","22:37:00","ابرار الشمري",0.08541666666860692,{"$nulls":12},"2025-03-15","12:02:00","ابرار الشمري",1.6444444444423425,"2025-03-17","20:47:00",4.009027777778101,null,"financial claim","المطالبة بمالغ مالية ","المطالبھ بمبالغ ماليھ من قبل المستشفى دون التوضيح لتغطيھ من قبل ادارة المطالبات ( قلوب ميد )","Demands for financial amounts from the hospital without clarification for coverage by the claims management (Qolob Med)",{"$nulls":5},"Dissatisfied",{"$nulls":4},0,"Hospital",null,null,"ER",1,{"$f":"BS25/BS26","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$nulls":7},"Total",{"$f":"CC21+CC22+CC23+CC24","v":17},{"$f":"CD22+CD21+CD24","v":{"v":1,"d":"100.00%"}},{"$f":"SUM(CE21:CE24)","v":14},{"$f":"SUM(CF21:CF24)","v":2},{"$f":"SUM(CG21:CG24)","v":1},{"$f":"SUM(CH21:CH24)","v":0},{"$f":"CI22+CI21+CI24","v":17},{"$nulls":12},1,3,4,4]
[null,24,3896,30374025,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-03-13T20:39:00","مها الحنيظل","MOH","2025-03-13","20:39:00","0 50 627 8786","24 Hours","2025-03-13","20:39:00","مها الحنيظل ","2025-03-13","20:39:00",{"$nulls":3},"2025-03-13","21:12:00","مها الحنيظل ",0.022916666661330964,{"$nulls":3},-45729.88333333333,{"$nulls":3},{"$f":"(AG26+AF26)-(AC26+AB26)","v":0},{"$nulls":3},{"$f":"(AK26+AJ26)-(Y26+X26)","v":-45729.88333333333},{"$nulls":3},{"$f":"(AO26+AN26)-(Y26+X26)","v":-45729.88333333333},"2025-03-13","23:42:00","ابرار الشمري",0.1041666666715173,null,null,{"$f":"(AW26+AV26)-(Y26+X26)","v":-45729.88333333333},null,"medical reports","المراجع يفيد بأنه تم رفض إصدار اجازه من قبل المستشفى بسبب ان الطبيب زائر ","تم رفض إصدار الإجازة من قبل المستشفى لأن الطبيب زائر.","The leave was denied by the hospital because the doctor is a part time.",{"$nulls":5},"Dissatisfied","تم التوضيح من قبل المستشفى عن التعميم المتبع  وبناءً على ذلك، لا يتم رفع الإجازات المرضية على منصة المراجعين من قبل المراكز الخارجية.","لايمكن اعطاء اجازه من قبل المستشفى ","التوضيح للمريض عن سياسة الإجازات لكل طبيب ","التأكد من فهم المراكز الخارجية لآلية رفع الإجازات المرضية وتوضيح الإجراءات المتبعة لضمان رفع الإجازات بشكل صحيح.","الاطباء / الادارة الطبية ","Hospital",null,null,"Total",{"$f":"BS23+BS24+BS25","v":7},{"$f":"BT25+BT24+BT23","v":{"v":1,"d":"100.00%"}},{"$nulls":17},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":6},{"$f":"CV25/CW22","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$f":"CW25/CW22","v":{"v":0.25,"d":"25.00%"}},{"$f":"CX25/CW22","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"CY25/CW22","v":{"v":0.3333333333333333,"d":"33.33%"}}]
[null,25,3900,30374914,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-03-15T19:31:00","مها الحنيظل",{"$nulls":4},"24 Hours","2025-03-15","13:31:00","مها الحنيظل ","2025-03-15","19:31:00","2025-03-16","13:48:00","مها الحنيظل ","2025-03-16","13:49:00","مها الحنيظل ",0.7624999999970896,{"$nulls":3},-45732.575694444444,{"$nulls":3},0,{"$nulls":3},{"$f":"(AK27+AJ27)-(Y27+X27)","v":-45732.575694444444},{"$nulls":3},{"$f":"(AO27+AN27)-(Y27+X27)","v":-45732.575694444444},"2025-03-17","11:59:00","مها الحنيظل",0.9236111111094942,null,null,{"$f":"(AW27+AV27)-(Y27+X27)","v":-45732.575694444444},"د.يوسف النمراوي ","attitude","عدم مهنية الطبيب ","المراجعة تقدمت بشكوى ضد الطبيب لعدم اهتمامه بحالتها الصحية وتوجيهه لها لرؤية طبيب نفسي، مع تلفظه بألفاظ مسيئة، مما سبب لها الإهانة.","The patient filed a complaint against the doctor for not paying attention to her health condition, referring her to a psychiatrist, and using offensive language, which caused her humiliation.",{"$nulls":5},"Dissatisfied",{"$nulls":4},0,"patient ",null,null,"Medical",0,{"$f":"BS27/BS31","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"MOH",17,{"$f":"CC27/B63","v":{"v":0.34,"d":"34.00%"}},{"$nulls":7},3,2,3,6]
[3,26,3904,30328166,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-03-16T01:49:00","رهف العنزي",{"$nulls":4},"24 Hours","2025-03-16","01:37:00","رهف العنزي","2025-03-16","01:49:00","2025-03-17","21:13:00","رهف العنزي","2025-03-17","21:14:00","رهف العنزي",1.8090277777810115,"2025-03-18","11:29:00","ابرار الشمري",0.59375,{"$nulls":3},-45734.478472222225,{"$nulls":3},{"$f":"(AK28+AJ28)-(Y28+X28)","v":-45733.884722222225},{"$nulls":3},{"$f":"(AO28+AN28)-(Y28+X28)","v":-45733.884722222225},"2025-03-18","20:32:00","رهف العنزي",0.9708333333328483,null,null,{"$f":"(AW28+AV28)-(Y28+X28)","v":-45733.884722222225},null,"insurance claims","سحب قيمة فحوصات من حد النساء والولادة","يشتكي زوج المراجعة من سحب قيمة فحوصات مختبرية من حد النساء والولادة ويطلب استعادة الحد","The patient's husband is complaining about the deduction of the cost of laboratory tests from the women's and obstetrics limit and is requesting the reimbursement of this amount.",null,"2025-03-18",{"$nulls":3},"Dissatisfied",{"$nulls":5},"Hospital",null,null,"Admin",7,{"$f":"BS28/BS31","v":{"v":1,"d":"100.00%"}},{"$nulls":17},{"$f":"CL27/CM24","v":{"v":0.21428571428571427,"d":"21.43%"}},{"$f":"CM27/CM24","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"CN27/CM24","v":{"v":0.21428571428571427,"d":"21.43%"}},{"$f":"CO27/CM24","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$nulls":6},"In-Patient",5,{"$f":"CW28/CW31","v":{"v":0.4166666666666667,"d":"41.67%"}}]
[null,27,3905,1443204,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2025-03-16T13:40:00","ابرار الشمري",{"$nulls":4},"72 Hours","2025-03-16","13:40:00","ابرار الشمري","2025-03-16","13:40:00","2025-03-16","14:25:00","ابرار الشمري","2025-03-16","14:25:00","ابرار الشمري",0.03125,"2025-03-17","11:04:00","ابرار الشمري",0.8604166666627862,"2025-03-18","11:15:00","مها الحنيظل",1.007638888891961,{"$nulls":8},"2025-03-19","13:16:00","ابرار الشمري",2.952083333329938,{"$nulls":4},"malpractice","عدم مهنية الطبيب ","دخلت والدتي الطوارئ بتاريخ 30 يناير 2025م وكانت واعية، درجة حرارتها أقل من 37، مستوى أكسجين 89% بدون قناع ومع القناع وصل إلى 98%، ومعدل ثاني أكسيد الكربون في الدم ضمن الحدود المقبولة 48. وتم الكشف عليها من قبل استشاري الأمراض الصدرية وأُجريت أشعة مقطعية، وعلاج تلوث، واستخدام دواء Tazocin وإزالة البلغم من فمها. وذلك موثق في التقرير الصادر عن المستشفى أثناء الدخول. لكن الوضع تدهور، حيث احتاجت في العناية المركزة إلى شق حنجري واستخدام جهاز التنفس الصناعي، وكانت يديها متورمتين وتجمع السوائل استدعى تدخلًا جراحيًا مرتين لتصريف السوائل، ومرة أخرى لاستئصال الأنسجة المتضررة من التورم.",{"$nulls":6},"Satisfied",{"$nulls":5},"Hospital",null,null,"Nursing",0,{"$f":"BS29/BS31","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":16},"Out-Patient",4,{"$f":"CW29/CW31","v":{"v":0.3333333333333333,"d":"33.33%"}}]
[null,28,3905,1443204,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-03-16T13:59:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-03-16","13:40:00","ابرار الشمري","2025-03-16","13:59:00","2025-03-16","14:25:00","ابرار الشمري","2025-03-16","14:26:00","ابرار الشمري",0.018750000002910383,{"$nulls":3},-45732.60138888889,{"$nulls":3},0,{"$nulls":3},{"$f":"(AK30+AJ30)-(Y30+X30)","v":-45732.60138888889},{"$nulls":3},{"$f":"(AO30+AN30)-(Y30+X30)","v":-45732.60138888889},"2025-03-18","11:25:00","ابرار الشمري",1.874305555553292,null,null,{"$f":"(AW30+AV30)-(Y30+X30)","v":-45732.60138888889},null,"misdiagnosis","اعتراض على التشخيص "," دخلت الوالدة للطوارىء بتاريخ 30 يناير 2025م وهي واعية، درجة حرارة أقل من ،37 مستوى أوكسجين 89% بدون\nقناع ومع القناع وصل ،98% ومعدل ثاني أوكسيد الكربون في الدم ضمن الحدود المقبولة .48 وتم الكشف عليها\nمن قبل استشاري الصدرية وأوصى بعمل أشعة مقطعية, Tazocin , Septic workup وإزالة البلغم من فمها. وذلك\nموثق في التقرير الصادر عن المستشفى أثناء الدخول. لكن الوضع الحالي: مازالت من وقته في العناية المركزة شق\nحنجري على جهاز التنفس الصناعي يدين متورمة وتجمع للسوائل استدعى تدخل جراحي مرتين لسحب السوائل،\nومره ثانية لاستئصال الأنسجة المتضررة من التورم","The patient was admitted to the emergency department on January 30, 2025, fully conscious, with a temperature below 37°C. Her oxygen saturation was 89% without a mask, and it increased to 98% with the mask. Her carbon dioxide level in the blood was within acceptable limits at 48. She was examined by a pulmonology consultant who recommended a CT scan, Tazocin, septic workup, and removal of sputum from her mouth. This was documented in the hospital report upon admission. \n\nHowever, her current condition: she has been in the intensive care unit since then, with a tracheostomy and is on a ventilator. Her arms are swollen, and there is fluid accumulation that required surgical intervention twice: once to drain the fluids and another time to remove damaged tissue due to the swelling.",{"$nulls":5},"Satisfied","تم الشرح والتوضيح له ","تم حضور المراجع لقسم علاقات مرضى وافادته بالرد ","وضوح الاطباء مع ذوي المريض ","وضوح الاطباء مع ذوي المريض ",null,"Hospital",null,null,"Support Services",0,{"$f":"BS30/BS31","v":{"v":0,"d":"0.00%"}},{"$nulls":7},14,2,1,0,{"$nulls":6},"In-Patient",4,{"$f":"CM30/CM33","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$nulls":7},"ER",3,{"$f":"CW30/CW31","v":{"v":0.25,"d":"25.00%"}}]
[null,29,3907,30372574,"مراجع","التنويم","الطبي","قسم التخدير","2025-03-17T00:21:00","رهف العنزي",{"$nulls":4},"48 Hours","2025-03-17","00:09:00","رهف العنزي","2025-03-17","00:21:00","2025-03-17","23:36:00","رهف العنزي","2025-03-17","23:45:00","رهف العنزي",0.9750000000058208,"2025-03-18","11:25:00","ابرار الشمري",0.48611111110949423,{"$nulls":3},-45734.475694444445,{"$nulls":3},-45733.989583333336,{"$nulls":3},-45733.989583333336,"2025-03-19","01:38:00","رهف العنزي",1.078472222223354,null,null,-45733.989583333336,"Dr. Doaa Nabawy Abdelmonsef","miscommunicatoin","عدم شرح التخدير وعمله اكثر من مرة ","يشتكي المريض من عدم شرح ان التخدير النصفي في الظهر وانه تم حقن الابرة في ظهره مرتين مما سبب له الم ","The patient is complaining about not being informed that the spinal anesthesia would be administered in his back, and that the needle was injected into his back twice, which caused him pain.",null,"2025-03-18",{"$nulls":3},"Satisfied",{"$nulls":5},"patient ",null,null,"Total",{"$f":"BS27+BS28+BS29+BS30","v":7},{"$f":"BT30+BT29+BT28+BT27","v":{"v":1,"d":"100.00%"}},{"$nulls":7},{"$f":"CB30/CC27","v":{"v":0.8235294117647058,"d":"82.35%"}},{"$f":"CC30/CC27","v":{"v":0.11764705882352941,"d":"11.76%"}},{"$f":"CD30/CC27","v":{"v":0.058823529411764705,"d":"5.88%"}},{"$f":"CE30/CC27","v":{"v":0,"d":"0.00%"}},{"$nulls":6},"Out-Patient",9,{"$f":"CM31/CM33","v":{"v":0.6428571428571429,"d":"64.29%"}},{"$nulls":7},"Total",{"$f":"CW28+CW29+CW30","v":12},{"$f":"CX30+CX29+CX28","v":{"v":1,"d":"100.00%"}}]
[null,30,3909,30362694,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-03-17T15:26:00","ابرار الشمري","CHI",{"$nulls":3},"24 Hours","2025-03-17","15:26:00","ابرار الشمري","2025-03-17","15:26:00","2025-03-17","15:33:00","ابرار الشمري","2025-03-17","15:33:00","ابرار الشمري",0.004861111112404615,{"$nulls":3},-45733.64791666667,{"$nulls":3},0,{"$nulls":3},-45733.64791666667,{"$nulls":3},-45733.64791666667,"2025-03-18","11:26:00","ابرار الشمري",0.828472222223354,null,null,-45733.64791666667,null,"financial claim","عدم الاستفادة من المتابعه ","دفع رسوم في فترة المراجعة والتي مدتها 14 يوما علما انه لم يمر على الزيارة بعد الدفع للكشف الأول الا 11 يوما\n","The payment was made during the review period, which lasts for 14 days, noting that only 11 days had passed since the initial consultation when the payment was made.",{"$nulls":5},"Satisfied","التحقق من النظام  واتضح بانها تمت الاستفادة من موعد المتابعه من قبل المريض خلال ال 14 يوم ","التوضيح للمراجع ",{"$nulls":3},"Hospital",{"$nulls":22},"ER",1,{"$f":"CM32/CM33","v":{"v":0.07142857142857142,"d":"7.14%"}},{"$nulls":7},"Medical",7,{"$f":"CW32/CW36","v":{"v":0.5833333333333334,"d":"58.33%"}}]
[null,31,3910,1395972,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-03-17T15:33:00","ابرار الشمري","CHI",{"$nulls":3},"24 Hours","2025-03-17","15:33:00","ابرار الشمري","2025-03-17","15:33:00","2025-03-17","15:33:00","ابرار الشمري","2025-03-17","15:38:00","ابرار الشمري",3.4722222189884633E-3,{"$nulls":3},-45733.65138888889,{"$nulls":3},0,{"$nulls":3},-45733.65138888889,{"$nulls":3},-45733.65138888889,"2025-03-18","11:28:00","ابرار الشمري",0.8263888888905058,null,null,-45733.65138888889,null,"financial claim","مطالبة مالية ","يطالبني المستشفى بمبلغ عالي التكلفة لعدد من الايام في العناية المركزة ب سبب رفض شركة التأمين دفع هذا المبلغ بحجة ان المريض لا يحتاج إلى تنويم، بخلاف ما ذكره أطباء العناية المركزة بأنه يجب تنويم المريض لعدم استقرار الوضع الطبي لحالته مع التركيز على وضعه بشكل دقيق جدا.\n","The hospital is demanding a high-cost amount for several days in the intensive care unit due to the insurance company's refusal to pay this amount, claiming that the patient did not require hospitalization. This is contrary to what the ICU doctors stated, who emphasized that the patient needed to be admitted for observation due to the instability of their medical condition, requiring very careful monitoring.",{"$nulls":5},"Dissatisfied","التحقق من النظام  واتضح رفض شركة التامين على الموافقه رغم ارفاق جميع التقاير اللازمة للحاله ","التوضيح للمراجع ","التوضيح للمراجع بشكل واضح ومفهوم من قبل قسم التحصيل في حال وجود مثل هذي الاشكاليات ( مطالبات مالية )  بسبب رفض التامين ","التوضيح للمراجع بشكل واضح ومفهوم من قبل قسم التحصيل في حال وجود مثل هذي الاشكاليات ( مطالبات مالية )  بسبب رفض التامين ",null,"Hospital",{"$nulls":12},"In-Patient",7,{"$f":"CC33/CC36","v":{"v":0.4117647058823529,"d":"41.18%"}},{"$nulls":7},"Total",{"$f":"CM30+CM31+CM32","v":14},{"$f":"CN32+CN31+CN30","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"Admin",3,{"$f":"CW33/CW36","v":{"v":0.25,"d":"25.00%"}}]
[null,32,3911,1304398,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-03-17T16:16:00","ابرار الشمري","MOH ",{"$nulls":3},"24 Hours","2025-03-17","16:16:00","ابرار الشمري","2025-03-17","16:16:00",{"$nulls":3},"2025-03-17","16:19:00","ابرار الشمري",2.0833333328482695E-3,{"$nulls":3},-45733.67986111111,{"$nulls":3},0,{"$nulls":3},-45733.67986111111,{"$nulls":3},-45733.67986111111,"2025-03-18","11:28:00","ابرار الشمري",0.7979166666700621,null,null,-45733.67986111111,null,"medical reports","عدم  رفع الاجازة ","رفض رفع الاجازة في منصة صحتي ","The request to raise the leave on the \"Sehati\" platform was rejected.",{"$nulls":5},"Dissatisfied","تم الرجوع الى النظام  واتضح  بان الدكتور غير متعاقد من المستشفى  ","تم التواصل  مع المراجع ","لايوجد ","لايوجد ",null,"Hospital",{"$nulls":12},"Out-Patient",9,{"$f":"CC34/CC36","v":{"v":0.5294117647058824,"d":"52.94%"}},{"$nulls":7},"Medical",10,{"$f":"CM34/CM38","v":{"v":0.7142857142857143,"d":"71.43%"}},{"$nulls":7},"Nursing",2,{"$f":"CW34/CW36","v":{"v":0.16666666666666666,"d":"16.67%"}}]
[null,33,3918,1443204,"مراجع","التنويم","الطبي","وحدة العناية المركزة","2025-03-19T13:17:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-03-19","13:17:00","ابرار الشمري","2025-03-19","13:17:00",{"$nulls":3},"2025-03-19","13:19:00","ابرار الشمري",1.3888888861401938E-3,"2025-03-24","14:06:00","ابرار الشمري",5.032638888893416,"2025-03-22","23:32:00","ابرار الشمري",-1.6069444444437977,"2025-03-22","22:43:00","ابرار الشمري",3.391666666670062,{"$nulls":3},-45735.55486111111,"2025-03-25",45741,"ابرار الشمري",{"$f":"(AS36+AR35)-(Y35+X35)","v":6.056944444448163},null,null,-45735.55486111111,null,"Treatment plan issue",null," في العناية المركزة حصل شق حنجري على جهاز التنفس الصناعي يدين متورمة وتجمع للسوائل استدعى تدخل جراحي مرتين لسحب السوائل، ومره ثانية لاستئصال الأنسجة المتضررة من التورم, اطلب التحقق من عدم وجود اهمال وهل تم اتخاذ اجراءات وقائية لمنع حدوث تورم في اليدين بعد ربطها , والتحقق في أسباب تأخر التدخل الجراحي لسحب السوائل مما سبب مضاعفات استدعت استئصال انسجة من اليد حيث وقعت على الموافقة ولم يتم التدخل الا بعد أيام حيث ان الموافقة الطبية لم يتم المتابعة فيها لحين تابعتها بنفسي بعد 3 ايام واخبرتهم بوجود موافقة ","In the intensive care unit, the patient developed a tracheostomy while on the ventilator, with swollen hands and fluid accumulation that required two surgical interventions to drain the fluids, and a second procedure to remove the damaged tissue due to swelling. I request verification to ensure there was no negligence and to confirm whether preventive measures were taken to avoid swelling in the hands after they were tied. Additionally, I seek an investigation into the delay in the surgical intervention to drain the fluids, which led to complications requiring tissue removal from the hand. I had signed the consent form, but the intervention did not occur until after several days, as the medical approval was not followed up until I personally checked after three days and informed them of the existing approval.",null,null,"عدم الرد من قبل القسم المعني رغم استنفاذ محاولات التذكير والتواصل عدة مرات عن طريق الاتصال مع رئيس القسم ","عدم الرد من قبل القسم المعني رغم استنفاذ محاولات التذكير والتواصل عدة مرات عن طريق الاتصال مع رئيس القسم ","د.عليا ","Satisfied","الشرح والتوضيح للمشتكي ولد المريضه بانه اعراض وارد حدوثها ","الشرح والتوضيح للمشتكي ولد المريضه بانه اعراض وارد حدوثها ","لايوجد ","لايوجد ",null,"Hospital",{"$nulls":12},"ER",1,{"$f":"CC35/CC36","v":{"v":0.058823529411764705,"d":"5.88%"}},{"$nulls":7},"Admin",3,{"$f":"CM35/CM38","v":{"v":0.21428571428571427,"d":"21.43%"}},{"$nulls":7},"Support Services",0,{"$f":"CW35/CW36","v":{"v":0,"d":"0.00%"}}]
[null,34,3919,1070607476,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-03-19T15:36:00","ابرار الشمري","CHI",{"$nulls":3},"24 Hours","2025-03-19","15:36:00","ابرار الشمري","2025-03-19","15:36:00",{"$nulls":3},"2025-03-19","15:42:00","ابرار الشمري",4.166666665696539E-3,{"$nulls":3},-45735.65416666667,{"$nulls":3},0,{"$nulls":3},-45735.65416666667,{"$nulls":3},-45735.65416666667,"2025-03-20","14:41:00","ابرار الشمري",{"$f":"(AS37+AR36)-(Y36+X36)","v":1.297222222223354},null,null,-45735.65416666667,null,"approval issue","عدم الحصول على موافقة ","أعاني من عدم استقبالي في المستشفى رغم أن التأمين شامل. أفادوني بأن المشكلة تتعلق بالمستشفى والتأمين. أنا الآن متضرر من مزود الخدمة وشركة التأمين. أطلب الدعم لحل هذه المشكلة.","I am suffering from not being received at the hospital even though the insurance is comprehensive. They informed me that the problem is related to the hospital and the insurance. I am now affected by the service provider and the insurance company. I request support to resolve this issue.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":12},"Total",{"$f":"CC33+CC34+CC35","v":17},{"$f":"CD35+CD34+CD33","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"Nursing",1,{"$f":"CM36/CM38","v":{"v":0.07142857142857142,"d":"7.14%"}},{"$nulls":7},"Total",{"$f":"CW32+CW33+CW34+CW35","v":12},{"$f":"CX35+CX34+CX33+CX32","v":{"v":1,"d":"100.00%"}}]
[null,35,3920,30083860,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-03-19T21:58:00","مرام القحطاني",{"$nulls":4},"72 Hours","2025-03-19","21:33:00","مرام القحطاني","2025-03-19","21:58:00","2025-03-20","21:37:00","مرام القحطاني","2025-03-20","21:37:00","مرام القحطاني",0.9854166666627862,{"$nulls":3},-45736.90069444444,{"$nulls":3},0,{"$nulls":3},-45736.90069444444,{"$nulls":3},-45736.90069444444,"2025-03-22","22:50:00","مرام القحطاني",{"$f":"(AS37+AR37)-(Y37+X37)","v":2.0506944444496185},null,null,-45736.90069444444,null,"misdiagnosis","تضارب في  التشخيص","حضرت الطوارئ بسبب انخفاض ضغط الدم مع تناول دواء \"الستات\". قال طبيب الطوارئ إنه يمكن تناول الدواءين معًا، بينما وصف لي طبيب العيادة مغذيًا لرفع الضغط. هناك تضارب في المعلومات وأحتاج توضيحًا.","I went to the emergency room due to low blood pressure while taking the medication 'statins.' The emergency doctor said that both medications could be taken together, while the clinic doctor prescribed me an infusion to raise my blood pressure. There is a conflict in the information, and I need clarification.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"patient ",{"$nulls":12},"Medical",6,{"$f":"CC37/CC41","v":{"v":0.35294117647058826,"d":"35.29%"}},{"$nulls":7},"Support Services",0,{"$f":"CM37/CM38","v":{"v":0,"d":"0.00%"}}]
[null,36,3922,30265630,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-03-19T22:34:00","مرام القحطاني",{"$nulls":4},"More than 72 hours","2025-03-19","22:27:00","مرام القحطاني","2025-03-19","22:34:00","2025-03-20","21:46:00","مرام القحطاني","2025-03-20","21:47:00","مرام القحطاني",0.9673611111065838,"2025-03-22","22:44:00","ابرار الشمري",2.039583333338669,"2025-03-23","01:49:00","ابرار الشمري",0.12847222221898846,"2025-03-24","11:59:00","مرام القحطاني",3.5916666666671517,{"$nulls":3},-45736.907638888886,"2025-03-25","23:13:00","مرام القحطاني",5.05972222222772,null,null,-45736.907638888886,null,"financial claim","مطالبة مالية ","أجريت الأشعة قبل أسبوع من الموعد المحدد بناءً على طلب الدكتورة، لكن لم تُحل المشاكل. أوصت الدكتورة بإجراء الأشعة مرة أخرى بعد أسبوع، لكنني لم أستفد منها. عادةً يتم إجراء الأشعة التفصيلية بعد فترة أطول. أطلب استرجاع المبلغ المدفوع للأشعتين.","I underwent the imaging a week before the scheduled appointment at the doctor's request, but the issues were not resolved. The doctor recommended performing the imaging again after a week, but I did not benefit from it. Usually, detailed imaging is done after a longer period. I request a refund for the amount paid for both imaging sessions.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":12},"Admin",10,{"$f":"CC38/CC41","v":{"v":0.5882352941176471,"d":"58.82%"}},{"$nulls":7},"Total",{"$f":"CM34+CM35+CM36+CM37","v":14},{"$f":"CN37+CN36+CN35+CN34","v":{"v":1,"d":"100.00%"}}]
[null,37,3923,30375145,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهمضي والمناظير (أطفال)","2025-03-20T00:09:00","رهف العنزي",{"$nulls":4},"72 Hours","2025-03-20","00:09:00","رهف العنزي","2025-03-20","00:09:00",{"$nulls":3},"2025-03-20","00:56:00","رهف العنزي",0.03263888889341615,{"$nulls":3},-45736.03888888889,{"$nulls":3},0,{"$nulls":3},-45736.03888888889,{"$nulls":3},-45736.03888888889,"2025-03-22","12:05:00","رهف العنزي",2.4645833333270275,null,null,-45736.03888888889,"مهند ناصر","miscommunicatoin","مغادرة العيادة رغم حجز موعد مع الطبيب ","يشتكي المراجع من مغادرة الطبيب للعيادة رغم وجود موعد محجوز له مع الطبيب ","The patient complains that the doctor leaves the clinic despite having an appointment booked with him.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":12},"Nursing",1,{"$f":"CC39/CC41","v":{"v":0.058823529411764705,"d":"5.88%"}}]
[null,38,3923,30375145,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-03-20T00:09:00","رهف العنزي",{"$nulls":4},"48 Hours","2025-03-20","00:09:00","رهف العنزي","2025-03-20","00:09:00",{"$nulls":3},"2025-03-20","00:56:00","رهف العنزي",0.03263888889341615,"2025-03-20","20:19:00","رهف العنزي",0.8076388888875954,{"$nulls":3},-45736.84652777778,{"$nulls":3},-45736.03888888889,{"$nulls":3},-45736.03888888889,"2025-03-21","01:38:00","رهف العنزي",1.0291666666671517,null,null,-45736.03888888889,null,"prescription issue","توجيه المراجع لطبيب لصرف حليب وعدم حصوله عليه ","يشتكي والد الطفلة من توجيه ادارة العيادات له حين عدم وجود الاستشاري المطلوب لطبيب عام لصرف الحليب وبعد اسابيع من الرفض لم يحصل على الحليب ","The father of the child complains about the clinic's management directing him to a general practitioner when the requested specialist was unavailable to prescribe the formula, and after weeks of rejection, he still did not receive the milk.",null,"2025-03-20",{"$nulls":3},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":12},"Support Services",0,{"$f":"CC40/CC41","v":{"v":0,"d":"0.00%"}}]
[null,39,3927,1433204,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-03-20T23:32:00","رهف العنزي",{"$nulls":4},"72 Hours","2025-03-20","23:32:00","رهف العنزي","2025-03-20","23:32:00",{"$nulls":3},"2025-03-20","23:49:00","رهف العنزي",0.011805555550381541,"2025-03-22","12:09:00","رهف العنزي",1.5138888888905058,"2025-03-22","22:58:00","ابرار الشمري",0.4506944444437977,{"$nulls":3},-45736.99236111111,{"$nulls":3},-45736.99236111111,"2025-03-23","01:47:00","ابرار الشمري",2.0819444444496185,null,null,-45736.99236111111,null,"Treatment plan issue","عمل اجراء بدون دواعي طبية ","يشتكي ابن المريضة من قرار تركيب  جهاز التنفس الحنجري للمريضة ومن صحة الدواعي الطبية لهذا الاجراء وقراءات تحاليل الدم قبل وبعد الاجراء ","The patient's son complains about the decision to insert the laryngeal breathing device for the patient, questioning the medical justification for the procedure and the blood test readings before and after the procedure.",null,"2025-03-22",{"$nulls":3},"Satisfied",{"$nulls":5},"Hospital",{"$nulls":12},"Total",{"$f":"CC37+CC38+CC39+CC40","v":17},{"$f":"CD40+CD39+CD38+CD37","v":{"v":1,"d":"100.00%"}}]
[null,40,3927,1433204,"ذوي المراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-03-20T23:32:00","رهف العنزي",{"$nulls":4},"48 Hours","2025-03-20","23:32:00","رهف العنزي","2025-03-20","23:32:00",{"$nulls":3},"2025-03-20","23:49:00","رهف العنزي",0.011805555550381541,{"$nulls":3},-45736.99236111111,{"$nulls":3},0,{"$nulls":3},-45736.99236111111,{"$nulls":3},-45736.99236111111,"2025-03-22","23:00:00","ابرار الشمري",1.9659722222277196,null,null,-45736.99236111111,"ايناس الأمين","attitude","استخدام القوة اثناء سحب البلغم","يشتكي ابن المريضة من استخدام القوة اثناء اجراء سحب البلغم مما تسبب بجرح في فم المريضة ","The patient's son complains about the use of force during the mucus suction procedure, which resulted in a wound in the patient's mouth.",null,"2025-03-22",{"$nulls":3},"Satisfied",{"$nulls":5},"Hospital"]
[null,41,3928,30367917,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-03-22T11:07:00","رهف العنزي","MOH ","2025-03-22","23:23:00","053 239 9920","24 Hours","2025-03-22","11:07:00","رهف العنزي","2025-03-22","11:07:00",{"$nulls":3},"2025-03-22","11:47:00","رهف العنزي",0.027777777781011537,{"$nulls":3},-45738.49097222222,{"$nulls":3},0,{"$nulls":3},-45738.49097222222,{"$nulls":3},-45738.49097222222,"2025-03-22","16:12:00","مها الحنيظل",0.18402777778101154,null,null,-45738.49097222222,null,"financial claim","مطالبات مالية ","تم تحويل الراجع من مستشفى حكومي الى خاص وبعد خروجه تم ارسال مطالية مالية اليه  رغم تغطية وزارة الصحة لحالته ","The patient was transferred from a government hospital to a private one, and after his discharge, a financial claim was sent to him, despite the Ministry of Health covering his case.",{"$nulls":5},"Satisfied",{"$nulls":5},"Hospital"]
[4,42,3933,30358044,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-03-23T14:29:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-03-23","13:12:00","ابرار الشمري","2025-03-23","14:29:00","2025-03-26","01:15:00","رهف العنزي","2025-03-26","01:15:00","رهف العنزي",2.4486111111109494,"2025-03-26","10:48:00","مها الحنيظل",0.39791666666133096,{"$nulls":12},"2025-04-01","12:11:00","رهف العنزي",6.455555555556202,{"$nulls":4},"approval issue","تاخير صدور موافقه","تم إدخال والدي العناية المركزة لتركيب أنبوب تغذية. تأخر رفع طلب الموافقة للتأمين لأكثر من ثماني ساعات، مما أدى لعدم إجراء الإجراء في الوقت المحدد. أستفسر عن دور موظفي التأمين في المستشفى.","My father was admitted to the intensive care unit for the installation of a feeding tube. The request for insurance approval was delayed for more than eight hours, which resulted in the procedure not being performed on time. I am inquiring about the role of insurance staff in the hospital",{"$nulls":5},"Satisfied",{"$nulls":5},"patient "]
[null,43,3934,30244150,"مجلس الضمان الصحي","الطوارئ","الإداري","المدير المناوب","2025-03-23T13:43:00","ابرار الشمري","CHI",{"$nulls":3},"48 Hours","2025-03-23","13:43:00","ابرار الشمري","2025-03-23","13:43:00",{"$nulls":3},"2025-03-23","14:52:00","ابرار الشمري",0.047916666662786156,"2025-03-24","12:00:00","ابرار الشمري",0.8805555555591127,{"$nulls":3},{"$f":"(AG45+AF45)-(AC45+AB45)","v":-45740.5},{"$nulls":3},{"$f":"(AK45+AJ45)-(Y45+X45)","v":-45739.61944444444},{"$nulls":3},{"$f":"(AO45+AN45)-(Y45+X45)","v":-45739.61944444444},"2025-03-25","13:39:00","ابرار الشمري",1.9493055555576575,null,null,{"$f":"(AW45+AV45)-(Y45+X45)","v":-45739.61944444444},null,"financial claim","مطالبات مالية ","تم نقلي إلى الطوارئ بعد حادث سير أصبت فيه بجروح بليغة. طلب المستشفى موافقة شركة التأمين \"بوابة\" لتنفيذ إجراء عاجل، لكنها رفضت وطلبت تقريرًا إضافيًا رغم وجود تقرير الهلال الأحمر. نتيجة لذلك، تأخر تقديم العلاج إلى أن حصلنا على التقرير، لكن التأمين غطى تكاليف التنويم فقط ولم يغطِ تكاليف العملية الجراحية.","I was transferred to the emergency room after a car accident in which I sustained serious injuries. The hospital requested approval from the insurance company 'Bawabat' to perform an urgent procedure, but they refused and requested an additional report despite the existence of a report from the Red Crescent. As a result, the treatment was delayed until we obtained the report, but the insurance only covered the hospitalization costs and did not cover the surgical costs.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"Hospital"]
[null,44,3935,1515786,"ذوي المراجع","التنويم","الطبي","وحدة العناية المتوسطة","2025-03-23T22:24:00","مها الحنيظل",{"$nulls":4},"More than 72 hours","2025-03-23","21:11:00","مها الحنيظل ","2025-03-23","22:24:00","2025-03-23","23:54:00","مها الحنيظل ","2025-03-23","23:54:00","مها الحنيظل ",0.0625,"2025-03-25","11:32:00","مها الحنيظل ",1.484722222223354,"2025-03-26","15:21:00","مها الحنيظل",1.1590277777722804,{"$nulls":3},-45739.995833333334,{"$nulls":3},-45739.995833333334,"2025-03-27","12:05:00","مها الحنيظل",3.507638888884685,null,null,-45739.995833333334,"محمد امين","attitude","ذوي المراجع يفيد بأنه لم يتم التعاون معهم بشكل مناسب ، ولم يتم التواصل بلغة لائقة.","ذوي المراجع يفيد بأنه تم عرض الوالده على الطبيب بسبب تشنجات دماغية، وأُبلغنا بأن حالته مستقرة. رغم ذلك، لم يتم التعاون معنا بشكل كافٍ، ولم يتم التواصل بلغة لائقة. تم إخبارنا بأنه سيتم نقل الوالد إلى الرعاية المديدة، رغم أن حالته لا تستدعي البقاء في الرعاية المتوسطة. ","patient's family told that the patient was presented to the doctor due to brain seizures, and we were informed that his condition was stable. However, there was a lack of proper cooperation, and communication was not conducted in a respectful manner. We were told that the patient would be transferred to long-term care, despite the fact that his condition does not require staying in intermediate care",{"$nulls":5},"Satisfied",{"$nulls":5},"patient "]
[null,45,3938,30095002,"مراجع","العيادات الخارجية","الإداري","قسم السنترال","2025-03-24T02:57:00","مها الحنيظل",{"$nulls":4},"72 Hours","2025-03-24","01:41:00","مها الحنيظل ","2025-03-24","02:57:00","2025-03-24","12:30:00","مها الحنيظل ","2025-03-24","12:53:00","مها الحنيظل ",0.41388888889196096,"2025-03-25","15:38:00","مها الحنيظل ",1.1145833333284827,"2025-03-26","15:22:00","مها الحنيظل",0.9888888888890506,{"$nulls":3},-45740.53680555556,{"$nulls":3},-45740.53680555556,"2025-03-27","12:06:00","مها الحنيظل",2.967361111106584,null,null,-45740.53680555556,"قسم السنترال ","miscommunicatoin","تم التواصل مع خدمة العملاء عدة مرات للتحقق من تغطية التأمين دون رد، ثم تم إعادة الاتصال الساعة 9:30 مساءً، وأُخبرت أنه سيتم تحويل  للقسم المختص، ولكن لم يتم الرد. عند التوجه للموقع، أفادتني موظفة الاستقبال بأن التأمين لا يغطي الحادث وأن خدمة العملاء هي المسؤولة.","تم التواصل مع خدمة العملاء عدة مرات للتحقق من تغطية التأمين دون رد. عند التوجه للموقع، أفادتني موظفة الاستقبال بأن التأمين لا يغطي الحادث وأن خدمة العملاء هي المسؤولة.","patient contacted customer service multiple times to verify the insurance coverage with no response. When she visited the location, the receptionist informed me that the insurance does not cover the incident and that customer service is responsible.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"Hospital"]
[null,46,3944,30375839,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-03-24T23:25:00","رهف العنزي",{"$nulls":4},"More than 72 hours","2025-03-24","23:25:00","رهف العنزي","2025-03-24","23:25:00",{"$nulls":3},"2025-03-24","23:31:00","رهف العنزي",4.166666665696539E-3,"2025-03-25","20:27:00","رهف العنزي",0.8722222222204437,"2025-03-26","21:07:00","رهف العنزي",1.0277777777810115,"2025-03-27","01:30:00","رهف العنزي",2.0826388888890506,{"$nulls":3},-45740.97986111111,"2025-03-29","20:37:00","رهف العنزي",4.8791666666656965,null,null,-45740.97986111111,"فيصل الحربي","attitude","اسلوب ","اسلوب الموظف غير مهني مع المراجعة","Unprofessional behavior towards the patient",null,"2025-03-25","تغيب الموظف عن العمل وعدم عمل تحقيق معه للرد ","تغيب الموظف عن العمل وعدم عمل تحقيق معه للرد ","الموظف","Satisfied","اجراء اداري وتحقيق مع الموظف واعتذار من المراجعة من قبل ادارة العيادات ","رضا المراجعة ",{"$nulls":3},"patient "]
[null,47,3946,1586410,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-03-25T15:44:00","ابرار الشمري","MOH ","2025-03-25","1:00pm","eialrashedi@moh.gov.sa","24 Hours","2025-03-25","15:44:00","ابرار الشمري","2025-03-25","15:44:00",{"$nulls":3},"2025-03-25","15:52:00","ابرار الشمري",0.00555555555911269,{"$nulls":3},-45741.66111111111,{"$nulls":3},0,{"$nulls":3},-45741.66111111111,{"$nulls":3},-45741.66111111111,"2025-03-26","01:31:00","رهف العنزي",0.40208333333430346,"2025-03-26","13:42:00",0.9097222222189885,null,"medical reports","رفض اعطاء تقرير","تم الحضور إلى المستشفى لطلب تقرير سابق يتعلق بعملية قيصرية أجريت في عام 2020، ولكن تم رفض تسليم نسخة من التقرير من قبل المستشفى.","I attended the hospital to request a previous report related to a cesarean section performed in 2020, but the hospital refused to provide a copy of the report.",{"$nulls":5},"Satisfied",{"$nulls":5},"Hospital"]
[null,48,3950,1433204,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-03-26T00:44:00","رهف العنزي",{"$nulls":4},"24 Hours","2025-03-26","00:44:00","رهف العنزي","2025-03-26","00:44:00",{"$nulls":3},"2025-03-26","00:56:00","رهف العنزي",0.008333333338669036,{"$nulls":3},-45742.03888888889,{"$nulls":3},0,{"$nulls":3},-45742.03888888889,{"$nulls":3},-45742.03888888889,"2025-03-26","22:21:00","رهف العنزي",0.8923611111094942,null,null,-45742.03888888889,null,"approval issue","التاخير برفع طلب اجراء للمريضة ","يشتكي ابن المريضة من تاخير في رفع طلب عمل اجراء للمريضة الى التأمين ","The patient's son complains about a delay in submitting a request for a procedure for the patient to the insurance company.",{"$nulls":5},"Satisfied",{"$nulls":5},"Hospital"]
[null,49,3954,1801424,"ذوي المراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2025-03-27T23:34:00","مها الحنيظل",{"$nulls":4},"More than 72 hours","2025-03-27","11:03:00","مها الحنيظل ","2025-03-27","23:34:00","2025-03-30","12:50:00","مها الحنيظل","2025-03-30","17:51:00","مها الحنيظل ",2.7618055555576575,"2025-03-31","12:03:00","مها الحنيظل ",0.7583333333313931,{"$nulls":3},-45747.50208333333,{"$nulls":3},-45746.74375,{"$nulls":3},-45746.74375,"2025-04-05","14:20:00","مها الحنيظل ",5.853472222217533,null,null,-45746.74375,null,"malpractice","عدم تجاوب الطاقم الطبي مع شكوى المريضه ","المريضة أجرت عملية قيصرية يوم 23 مارس 2025، وشكت من ألم شديد وانتفاخ في المعدة وعدم القدرة على تصريف الغازات أو البراز، لكن الطاقم الطبي لم يستجب بشكل كافٍ سوى بتوجيهها للمشي. بعد أربعة أيام، تم تشخيص حالتها بانسداد في الأمعاء في الطوارئ، مما يدل على تقاعس في تقديم الرعاية الطبية اللازمة.","The patient underwent a cesarean section on March 23, 2025, and complained of severe pain, bloating, and an inability to pass gas or stool. However, the medical staff only advised her to walk without providing sufficient response. After four days, her condition was diagnosed as intestinal obstruction in the emergency room, indicating negligence in providing the necessary medical care.",{"$nulls":5},"Satisfied","عملت الطبيبه جميع الإجراءات الازمه لكن المريضه لم تلتزم بالأدويه الموصوفه لها من قبل الطبيبه ","رضا المراجعة ","يجب على طاقم التمريض مراقبة حالة المريضة بشكل منتظم، بما في ذلك متابعة الأعراض مثل الألم، الانتفاخ، وصعوبة الهضم.","الاستماع الفعّال للمريضة","تمريض عيادات النساء و الولادة","Hospital"]
[null,50,3954,1801424,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-03-27T11:03:00","مها الحنيظل",{"$nulls":4},"More than 72 hours","2025-03-27","11:03:00","مها الحنيظل","2025-03-27","11:34:00","2025-03-30","12:50:00","مها الحنيظل","2025-03-30","17:51:00","مها الحنيظل",3.2618055555576575,"2025-03-31","12:03:00","مها الحنيظل ",0.7583333333313931,{"$nulls":3},-45747.50208333333,{"$nulls":3},-45746.74375,{"$nulls":3},-45746.74375,"2025-04-05","14:20:00","مها الحنيظل",5.853472222217533,null,null,-45746.74375,"د.الهام منصور ","malpractice","عدم تجاوب الطاقم الطبي مع شكوى المريضه ","المريضة أجرت عملية قيصرية يوم 23 مارس 2025، وشكت من ألم شديد وانتفاخ في المعدة وعدم القدرة على تصريف الغازات أو البراز، لكن الطاقم الطبي لم يستجب بشكل كافٍ سوى بتوجيهها للمشي. بعد أربعة أيام، تم تشخيص حالتها بانسداد في الأمعاء في الطوارئ، مما يدل على تقاعس في تقديم الرعاية الطبية اللازمة.","The patient underwent a cesarean section on March 23, 2025, and complained of severe pain, bloating, and an inability to pass gas or stool. However, the medical staff only advised her to walk without providing sufficient response. After four days, her condition was diagnosed as intestinal obstruction in the emergency room, indicating negligence in providing the necessary medical care.",null,"2025-03-31","اجازة عيد الفطر ","تأخر الطبيبه بالرد بسبب الإجازه ","د.الهام منصور ","Satisfied","عملت الطبيبه جميع الإجراءات الازمه لكن المريضه لم تلتزم بالأدويه الموصوفه لها من قبل الطبيبه ","رضا المراجعة ","يجب توجيه المريضة بشكل واضح حول كيفية التعامل مع الأعراض بعد العملية، مثل كيفية المشي والتغذية المناسبة وتناول الأدوية.","شرح كيفية تناول الأدوية بشكل صحيح","عيادات النساء و الولادة","Hospital"]
[]
[]
["Week 1",11,null,"MOH",17,{"$f":"E55/E59","v":{"v":0.34,"d":"34.00%"}},null,"Medical",{"$nulls":6},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":4},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":6},"Medical",null,"Average"]
["Week 2",14,null,"CCHI",7,{"$f":"E56/E59","v":{"v":0.14,"d":"14.00%"}},null,"أطباء الطوارئ",4,{"$nulls":5},"ابرار بندر الشمري",21,{"$f":"P56/P64","v":{"v":0.42,"d":"42.00%"}},13,3,2,3,{"$f":"U57+T57+S57+R57","v":{"v":1,"d":"100.00%"}},{"$nulls":3},"ابرار بندر الشمري",2,{"$f":"AA56/AE60","v":{"v":0.04,"d":"4.00%"}},19,{"$f":"AC56/AE60","v":{"v":0.38,"d":"38.00%"}},{"$f":"AC56+AA56","v":21},{"$nulls":4},{"$f":"AM56+AL56+AK56+AM57+AL57+AK57+AM58+AL58+AK58+AM59+AL59+AK59","v":5},null,null,1,"ابرار بندر الشمري",{"$nulls":6},"أطباء الطوارئ",4,{"$f":"AVERAGE(AX56:BB56)","v":{"v":1.50325,"d":"1.50"}},0.063,1.85,null,2.04,2.06]
["Week 3",16,null,"Patients",14,{"$f":"E57/E59","v":{"v":0.28,"d":"28.00%"}},null,"عيادات الباطنية",3,{"$nulls":5},"Percentage",null,null,{"$f":"R56/P56","v":{"v":0.6190476190476191,"d":"61.90%"}},{"$f":"S56/P56","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"T56/P56","v":{"v":0.09523809523809523,"d":"9.52%"}},{"$f":"U56/P56","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$nulls":4},"مها الحنيظل",5,{"$f":"AA57/AE60","v":{"v":0.1,"d":"10.00%"}},3,{"$f":"AC57/AE60","v":{"v":0.06,"d":"6.00%"}},{"$f":"AC57+AA57","v":8},{"$nulls":8},"مها الحنيظل",{"$nulls":6},"عيادات الباطنية",3,{"$f":"AVERAGE(AX57:BB57)","v":{"v":1.0096666666666667,"d":"1.01"}},2.06,0.049,null,0.92]
["Week 4",9,null,"Patient’s relatives",12,{"$f":"E58/E59","v":{"v":0.24,"d":"24.00%"}},null,"قسم الجهاز الهضمي والكبد والمناظير",1,{"$nulls":5},"مها الحنيظل",8,{"$f":"P58/P64","v":{"v":0.16,"d":"16.00%"}},4,0,1,3,{"$f":"U59+T59+S59+R59","v":{"v":1,"d":"100.00%"}},{"$nulls":3},"مرام القحطاني",2,{"$f":"AA58/AE60","v":{"v":0.04,"d":"4.00%"}},0,{"$f":"AC58/AE60","v":{"v":0,"d":"0.00%"}},{"$f":"AC58+AA58","v":2},{"$nulls":7},1,"مرام الفحطاني",{"$nulls":6},"قسم الجهاز الهضمي والكبد والمناظير",1,{"$f":"AVERAGE(AX58:BB58)","v":{"v":2.1,"d":"2.10"}},2.1]
["Total",{"$f":"B55+B56+B57+B58","v":50},null,"Total",{"$f":"E55+E56+E57+E58","v":50},{"$f":"F55+F56+F57+F58","v":{"v":1,"d":"100.00%"}},null,"عيادات النساء والولادة",3,{"$nulls":5},"Percentage",null,null,{"$f":"R58/P58","v":{"v":0.5,"d":"50.00%"}},{"$f":"S58/P58","v":{"v":0,"d":"0.00%"}},{"$f":"T58/P58","v":{"v":0.125,"d":"12.50%"}},{"$f":"U58/P58","v":{"v":0.375,"d":"37.50%"}},{"$nulls":4},"رهف علي العنزي",6,{"$f":"AA59/AE60","v":{"v":0.12,"d":"12.00%"}},13,{"$f":"AC59/AE60","v":{"v":0.26,"d":"26.00%"}},{"$f":"AA59+AC59","v":19},{"$nulls":5},1,null,2,"رهف علي العنزي",{"$nulls":6},"عيادات النساء والولادة",3,{"$f":"AVERAGE(AX59:BB59)","v":{"v":4.006666666666667,"d":"4.01"}},1.13,5.05,null,5.84]
[{"$nulls":3},"In-Patient",19,{"$f":"E60/E63","v":{"v":0.38,"d":"38.00%"}},null,"وحدة العناية المتوسطة",1,{"$nulls":5},"رهف علي العنزي",19,{"$f":"P60/P64","v":{"v":0.38,"d":"38.00%"}},6,5,5,3,{"$f":"R61+S61+T61+U61","v":{"v":1,"d":"100.00%"}},{"$nulls":3},"Total",{"$f":"AA57+AA56+AA58+AA59","v":15},{"$f":"AB56+AB57+AB59+AB58","v":{"v":0.3,"d":"30.00%"}},{"$f":"AC56+AC57+AC58+AC59","v":35},{"$f":"AD56+AD57+AD58+AD59","v":{"v":0.7,"d":"70.00%"}},{"$f":"AE56+AE57+AE58+AE59","v":50},{"$nulls":15},"وحدة العناية المتوسطة",1,{"v":3.5,"d":"3.50"},3.5]
["1st Half",25,null,"Out-Patient",25,{"$f":"E61/E63","v":{"v":0.5,"d":"50.00%"}},null,"وحدة العناية المركزة",4,{"$nulls":5},"Percentage",null,null,{"$f":"R60/P60","v":{"v":0.3157894736842105,"d":"31.58%"}},{"$f":"S60/P60","v":{"v":0.2631578947368421,"d":"26.32%"}},{"$f":"T60/P60","v":{"v":0.2631578947368421,"d":"26.32%"}},{"$f":"U60/P60","v":{"v":0.15789473684210525,"d":"15.79%"}},{"$nulls":9},{"$f":"AD60+AB60","v":{"v":1,"d":"100.00%"}},{"$nulls":4},"Total Escalated",5,{"$nulls":9},"وحدة العناية المركزة",4,{"$f":"AVERAGE(AX61:BB61)","v":{"v":3.0575,"d":"3.06"}},2.04,1.21,null,2.93,6.05]
["2nd Half",25,null,"ER",6,{"$f":"E62/E63","v":{"v":0.12,"d":"12.00%"}},null,"قسم الحضانة",1,{"$nulls":5},"مرام القحطاني",2,{"$f":"P62/P64","v":{"v":0.04,"d":"4.00%"}},0,0,1,1,{"$f":"R63+S63+T63+U63","v":{"v":1,"d":"100.00%"}},{"$nulls":13},"Total Closed",0,{"$nulls":9},"قسم الحضانة",1,{"v":6.5,"d":"6.50"},6.5]
["Total",{"$f":"B62+B61","v":50},null,"Total",{"$f":"E60+E61+E62","v":50},{"$f":"F60+F61+F62","v":{"v":1,"d":"100.00%"}},null,"عيادات الجهاز الهمضي والمناظير (أطفال)",1,{"$nulls":5},"Percentage",null,null,{"$f":"R62/P62","v":{"v":0,"d":"0.00%"}},{"$f":"S62/P62","v":{"v":0,"d":"0.00%"}},{"$f":"T62/P62","v":{"v":0.5,"d":"50.00%"}},{"$f":"U62/P62","v":{"v":0.5,"d":"50.00%"}},{"$nulls":25},"عيادات الجهاز الهمضي والمناظير (أطفال)",1,2.46,2.46]
[{"$nulls":3},"Medical",23,{"$f":"E64/E68","v":{"v":0.46,"d":"46.00%"}},null,"عيادات الطب النفسي",1,{"$nulls":5},"Total",{"$f":"P56+P58+P60+P62","v":50},{"$f":"Q58+Q56+Q60+Q62","v":{"v":1,"d":"100.00%"}},{"$f":"R58+R56+R60+R62","v":23},{"$f":"S58+S56+S60+S62","v":8},{"$f":"T58+T56+T60+T62","v":9},{"$f":"U58+U56+U60+U62","v":10},{"$f":"U65+T65+S65+R65","v":{"v":1,"d":"100.00%"}},{"$nulls":24},"عيادات الطب النفسي",1,2.35,2.35]
[{"$nulls":3},"Admin",23,{"$f":"E65/E68","v":{"v":0.46,"d":"46.00%"}},null,"عيادات الجراحة العامة",1,{"$nulls":8},{"$f":"R64/P64","v":{"v":0.46,"d":"46.00%"}},{"$f":"S64/P64","v":{"v":0.16,"d":"16.00%"}},{"$f":"T64/P64","v":{"v":0.18,"d":"18.00%"}},{"$f":"U64/P64","v":{"v":0.2,"d":"20.00%"}},{"$nulls":25},"عيادات الجراحة العامة",1,{"$f":"AVERAGE(AX65:BB65)","v":0.92},0.92]
[{"$nulls":3},"Nursing",4,{"$f":"E66/E68","v":{"v":0.08,"d":"8.00%"}},null,"عيادات جراحة المسالك البولية",1,{"$nulls":37},"عيادات جراحة المسالك البولية",1,{"$f":"AVERAGE(AX66:BD66)","v":{"v":0.045,"d":"0.05"}},0.045]
[{"$nulls":3},"Support Services",0,{"$f":"E67/E68","v":{"v":0,"d":"0.00%"}},null,"قسم الاشعة",1,{"$nulls":37},"قسم الاشعة",1,4.47,4.47]
[{"$nulls":3},"Total",{"$f":"E64+E65+E66+E67","v":50},{"$f":"F64+F65+F66+F67","v":{"v":1,"d":"100.00%"}},null,"قسم التخدير",1,{"$nulls":37},"قسم التخدير",1,1.06,1.06]
[{"$nulls":7},"Total",{"$f":"SUBTOTAL(9,I56:I68)","v":23},{"$nulls":37},"Total",{"$f":"SUBTOTAL(9,AV56:AV68)","v":23}]
[]
[{"$nulls":7},"Non-Medical",{"$nulls":38},"Non-Medical",null,"Average"]
[{"$nulls":7},"إدارة التنويم",1,{"$nulls":37},"إدارة التنويم",1,{"$f":"AVERAGE(AX72:BE72)","v":0.84},0.84]
[{"$nulls":7},"استقبال العيادات الخارجية",6,{"$nulls":37},"استقبال العيادات الخارجية",6,{"$f":"AVERAGE(AX73:BE73)","v":{"v":1.4775,"d":"1.48"}},0.095,0.81,null,0.79,1.29,1.01,4.87]
[{"$nulls":7},"مكتب التنويم",1,{"$nulls":37},"مكتب التنويم",1,0.88,0.88]
[{"$nulls":7},"المدير المناوب",1,{"$nulls":37},"المدير المناوب",1,1.93,1.93]
[{"$nulls":7},"الموافقات الطبية",5,{"$nulls":37},"الموافقات الطبية",5,{"v":2.0180000000000002,"d":"2.02"},0.97,0.84,null,0.96,6.44,0.88]
[{"$nulls":7},"قسم التقارير الطبية",1,{"$nulls":37},"قسم التقارير الطبية",1,0.39,0.39]
[{"$nulls":7},"قسم المالية",7,{"$nulls":37},"قسم المالية",7,{"v":1.0942857142857143,"d":"1.09"},0.79,1,null,2.79,0.47,1.63,0.81,0.17]
[{"$nulls":7},"قسم السنترال ",1,{"$nulls":37},"قسم السنترال ",1,2.96,2.96]
[{"$nulls":7},"Total",{"$f":"SUM(I72:I79)","v":23},{"$nulls":37},"Total",{"$f":"SUM(AV72:AV79)","v":23}]
[]
[{"$nulls":7},"Nursing",{"$nulls":38},"Nursing",null,"Average"]
[{"$nulls":7},"تمريض غرفة التطعيمات",1,{"$nulls":37},"تمريض غرفة التطعيمات",1,{"$f":"AVERAGE(AX83:BE83)","v":{"v":0,"d":"0.00"}},0]
[{"$nulls":7},"تمريض العيادات الخارجية",1,{"$nulls":37},"تمريض العيادات الخارجية",1,{"$f":"AVERAGE(AX84:BE84)","v":5.37},5.37]
[{"$nulls":7},"تمريض الطوارئ",1,{"$nulls":37},"تمريض الطوارئ",1,1.96,1.96]
[{"$nulls":7},"تمريض تنويم النساء والولادة",1,{"$nulls":37},"تمريض تنويم النساء والولادة",1,5.84,5.84]
[{"$nulls":7},"Total",{"$f":"I83+I84+I85+I86","v":4},{"$nulls":37},"Total",{"$f":"AV83+AV84+AV85+AV86","v":4}]
[]
[{"$nulls":7},"Total",{"$f":"I87+I80+I69","v":50}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","MOH & CHI",null,null,"رقم الجوال","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Closed",null,"Employee ","الوقت بين الاغلاق والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","اسم الشخص المشتكى عليه - ان وجد","Complain Classification","نص الشكوى كاملاً من المنصة","موضوع الشكوى الأساسية","الشكوى باختصار (عربي)","الشكوى باختصار English","توثيق تذكيرات للقسم المشتكى عليه","تاريخ التذكير","سبب تأخير القسم بالرد","سبب تأخير اغلاق الشكوى خلال 72 ساعه ","الشخص المتأخر","Satisfied/Dissatisfied","الاجراء المتخذ من قبل القسم المعني  ","نتيجة الاجراء المتخذ بعد التحقيق ","حلول واقتراحات ","Recommendation/Action plan","Responsible Department ","The Rightful Side","PR - Observations\nPatient Supervisor",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"MOH & CHI","Date","Time","Phone Number",null,"Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time","Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":22},3973,30236881,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-04-07T10:02:00","ابرار الشمري","24 Hours",{"$nulls":3},4047,2013109802,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-04-20T16:12:00","مرام القحطاني","48 Hours",{"$nulls":3},3958,30025655,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-04-01T18:40:00","رهف العنزي","More than 72 hours",{"$nulls":3},3964,30340851,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-04-05T20:04:00","مها الحنيظل","48 Hours"]
[1,1,3958,30025655,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-04-01T18:40:00","رهف العنزي",{"$nulls":4},"More than 72 hours","2025-04-01","18:40:00","رهف العنزي","2025-04-01","18:40:00","2025-04-02","15:51:00","رهف العنزي","2025-04-02","15:51:00","رهف العنزي",{"$f":"(Y3+X3)-(T3+S3)","v":0.882638888884685},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":-45749.660416666666},{"$nulls":3},{"$f":"(AG3+AF3)-(AC3+AB3)","v":0},{"$nulls":5},{"$f":"(AM3+AL3)-(Y3+X3)","v":-45749.660416666666},"2025-04-05","17:53:00","رهف العنزي\n",{"$f":"(AQ3+AP3)-(Y3+X3)","v":3.084722222221899},"2025-04-05","09:53:00",{"$f":"(AU3+AT3)-(Y3+X3)","v":2.751388888893416},"المواعيد","Miscoordination","تم ابلاغي بتواجد خلال الساعه ٦:٢٠ الى ٦:٣٠ وتم تواجدي ساعه ٦:٢٤ وتم ابلاغي بعدم وجود الدكتور","تاخير في وقت دخول المواعيد","غضب من المريض من التأخير في الموعد","The patient was angry about the delay in the scheduled appointment with the doctor, "," العيادات الخارجية",{"$nulls":4},"Satisfied","التواصل والافادة","الرد بالاعتذار","تفهم مشكله المريض واعطاء موعد في الوقت المناسب والمحدد","تفهم مشكله المريض واعطاء موعد في الوقت المناسب والمحدد",null,"patient ",{"$nulls":3},3980,30377732,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-04-07T18:53:00","رهف العنزي","24 Hours",{"$nulls":3},4047,2013109802,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-04-20T16:12:00","مرام القحطاني","24 Hours",{"$nulls":3},3962,30139585,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-04-05T12:31:00","مرام القحطاني","48 Hours",{"$nulls":3},3969,30262476,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-04-06T13:03:00","ابرار الشمري","More than 72 hours"]
[null,2,3962,30139585,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-04-05T12:31:00","مرام القحطاني",{"$nulls":4},"48 Hours","2025-04-05","11:48:00","مرام القحطاني","2025-04-05","12:31:00","2025-04-05","15:25:00","مرام القحطاني","2025-04-05","15:26:00","مرام القحطاني",0.12152777778101154,"2025-04-07","09:53:00","مرام القحطاني",1.7687500000029104,{"$nulls":3},-45754.41180555556,{"$nulls":5},-45752.643055555556,"2025-04-07","09:54:00","مرام القحطاني",1.7694444444423425,"2025-04-06","08:24:00",0.7069444444423425,"قسم الموافقات الطبية","Approval issue","قمت بزيارة الطبيب وتم تشخيص حالتى بمسمار قدم ورفع الطبيب طلب بكريم علاجى لتقشير الجلد السميك\nحتى يتمكن من كي مسمار القدم وزيارته بعد اسبوع وراجعت الصيدلية لصرف الكريم وانتظرت الموافقة وصلتنى\nرسالة من المستشفى برفض التأمين للطلب وعندما راجعت الطبيب رفع طلب بكريم مرطب وطلب بالكي البارد\nوانتظرت الموافقة وبعد فترة وجدت ان الطلب تم رفضه بالكامل وعندها توجهت لموظف الموافقات والذى اكد\nلى ان الطلب الثانى فعلا تم رفضه وعندما أبديت تعجبي من رفض التأمين للكي البارد لمسمار القدم فالدواء من\nالممكن رفضه اما الكى البارد لمسمار قدم كيف يقوم التأمين برفضه فوجئت بتغير حالة الطلب إلى الموافقة\nالجزئية فورا حيث تغيرت حالة الكى البارد الى الموافقة وهذا ما استدعى الشك قمت بالتواصل مع شركة التامين\nبوبا وأفادوا بانهم لم يصلهم اى طلب من المستشفي حتى يقوموا برفضة او قبوله ادركت ان قسم الموافقات\nالطبية هو ما قام بالرفض بدون الرجوع إلى شركة التامين وعندما توجهت إلى موظف الموافقات الطبية وواجهته\nبذلك اقر بان الكريم تحت الحد ولا يتطلب موافقة التامين وانه تم رفضه من قبل المستشفي وليس من التامين وهو\nعكس ما أبلغت به سابقا وكذلك مع العلم ان الطبيب اكد بانه كريم علاجى وليس تجميلى وكذلك الحال بالنسبة\nلطلب الكي البارد اود ان اوضح سبب رفعي للشكوى اولا المعلومات الخاطئة بان الرفض من التامين ثانيا عندما تم\nرفض الكي البارد لمسمار القدم هذا يدل على ان الموافقات الطبية تقوم بالرفض عشوائيا ماذا لو استلمت ولم\nاراجع الموافقات الطبية وإبداء استغرابي والتهديد بمراجعة التامين وفورا قاموا بتغير حالة طلب الكي للموافقة","عدم توضيح لطلب الموافقه ","اشكالية موافقة طبيه","problem with medical escort","الموافقات الطبية",{"$nulls":4},"Satisfied","التحقق من النظام ","التواصل مع المراجع والتوضيح له ","التواصل والافادة","التوضيح والافادة","قسم الموافقات الطبيه","Hospital",{"$nulls":3},3981,30296900,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-04-07T21:16:00","رهف العنزي","24 Hours",{"$nulls":3},4055,20014071,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-04-21T14:29:00","اشواق الحربي","24 Hours",{"$nulls":3},3967,30338276,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2025-04-06T11:35:00","مرام القحطاني","72 Hours",{"$nulls":3},3979,30358044,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2025-04-07T20:38:00","ابرار الشمري","48 Hours"]
[null,3,3964,30340851,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-04-05T20:04:00","مها الحنيظل",null,"  ",null,null,"48 Hours","2025-04-05","20:04:00","مها الحنيظل ","2025-04-05","20:04:00","2025-04-05","20:40:00"," مها الحنيظل ","2025-04-05","20:41:00","مها الحنيظل ",0.025694444448163267,"2025-04-06","16:35:00","مها الحنيظل ",0.8291666666627862,{"$nulls":3},-45753.69097222222,{"$nulls":5},-45752.861805555556,"2025-04-07","16:00:00","ابرار الشمري ",1.804861111108039,"2025-04-06","21:02:00",1.0145833333299379,"د.محمود ابوجنايا","Miscoordination","اسلوب غير مهني وعدم احترام وقت موعد المراجع ","تأخير في وقت دخول المواعيد ","الطبيب لم يتعامل مع المريض باسلوب مهني و تأخر في موعد المريض ","the doctor was unprofessional and late with his appointments ",{"$nulls":5},"Dissatisfied",null,null,"اعطاء الطبيب وقت لاداء الصلاة لمدة عشر دقائق كي لايتأخر في جداول مواعيد المرضى ","تمكين الطبيب من اداء الصلاة بين المواعيد  وان يتعامل مع مرضاه بشكل افضل ","الطبيب ","patient ",{"$nulls":3},3981,30262476,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2025-04-07T21:16:00","رهف العنزي","24 Hours",{"$nulls":3},4068,2596319521,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-04-23T15:46:00","مرام القحطاني","24 Hours",{"$nulls":3},3982,30303052,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-04-07T23:49:00","ابرار الشمري","More than 72 hours",{"$nulls":3},3987,30262476,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2025-04-09T10:07:00","ابرار الشمري","More than 72 hours"]
[null,4,3967,30338276,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2025-04-06T11:35:00","مرام القحطاني",{"$nulls":4},"72 Hours","2025-04-06","09:19:00","مرام القحطاني","2025-04-06","11:35:00","2025-04-06","12:01:00","مرام القحطاني","2025-04-09","13:07:00","مرام القحطاني",3.06388888888614,{"$nulls":3},-45756.54652777778,{"$nulls":3},0,{"$nulls":5},-45756.54652777778,"2025-04-12","10:02:00","ابرار الشمري",2.8715277777810115,"2025-04-09","13:07:00",0,"العيادات الخارجية","Malpractice","تم اجراء عملية تركيب دعامھ عد المماطلھ بالاجراءت الطبية والتاخ  ازالا مما ادى ا اعراض جانيھ ارتفاع \nدرجة واسداد وعد زارة مسشفى اخر ات وجود تليف امل باالب وتركيب دعامھ باالب الايمن مدا سنھ\nاملھ .","المماطله بالاجراءت الطبية ","المماطله بالاجراء الطبي مما ادى لتليف الحالب لدى المراجع  ","Delay in the medical procedure led to ureteral fibrosis in the patient","العيادات الخارجيه ",{"$nulls":4},"Satisfied","حضور المراجع لقسم الموافقات الطبيه وتم شرح الالزم له ","التفاهم من قبل الطرفين","لتفادي المشكله مستقبلا يجب التدقيق من قبل الموافقات على اي طلب اذ تم رفضه او لا ","توضيح للمراجع بالطلبات التي تم الموافقه عليها  والتي تم رفضها ","الموافقات الطبية","Hospital",{"$nulls":3},3993,30030756,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-04-10T14:07:00","ابرار الشمري","24 Hours",{"$nulls":15},4004,30378800,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-04-13T19:32:00","هيا الرويلي","48 Hours",{"$nulls":3},3999,30134931,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-04-13T11:23:00","مرام القحطاني","48 Hours"]
[null,5,3969,30262476,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-04-06T13:03:00","ابرار الشمري",null,"  ",null,null,"More than 72 hours","2025-04-06","12:32:00","ابرار الشمري","2025-04-06","13:03:00","2025-04-06","13:06:00","ابرار الشمري","2025-04-06","13:06:00","ابرار الشمري",2.0833333328482695E-3,{"$nulls":3},-45753.54583333333,{"$nulls":3},0,{"$nulls":5},-45753.54583333333,"2025-04-12","10:02:00","ابرار الشمري ",5.87222222222772,"2025-04-12","10:02:00",5.87222222222772,"عبداللع العزام ","Attitude","تم حضور والدتي لأخذ ( جرعة الحديد ) في غرفة الادوية الوريدية 20 ولم يتم استقبالها وعند التوجه الى ادارة العيادات الخارجية لم يتم  التعاون او حل الاشكالية بااستقبال الحاله رغم ضرورة اخذ الجرعه للمريضه . ","عدم التعاون من قبل مدير العيادات ","عدم التعاون من قبل مدير العيادات ",{"$nulls":3},"تم التواصل من قبل مشرف العيادات مع المشتكي عدة مرات ولم يتم الرد ","تم التواصل من قبل مشرف العيادات مع المشتكي عدة مرات ولم يتم الرد ","المراجع ماتم الرد ","Satisfied","تم التواصل والاعتذار للمريض ","حل الاشكالية بالاعتذار ","التعاون مع المراجعين ",null,null,"patient ",{"$nulls":3},4001,2530397039,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-04-13T15:22:00","ابرار الشمري","24 Hours",{"$nulls":15},4004,30378800,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-04-13T19:27:00","هيا الرويلي","More than 72 hours",{"$nulls":3},4000,30134931,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-04-13T13:14:00","ابرار الشمري","48 Hours"]
[null,6,3973,30236881,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-04-07T10:02:00","ابرار الشمري",null,"  "," ",null,"24 Hours","2025-04-07","10:02:00","ابرار الشمري","2025-04-07","10:20:00","2025-04-07","10:20:00","ابرار الشمري","2025-04-07","10:20:00","ابرار الشمري",0,{"$nulls":3},-45754.430555555555,{"$nulls":3},0,{"$nulls":5},-45754.430555555555,"2025-04-07","11:15:00","ابرار الشمري ",0.038194444445252884,"2025-04-07","11:13:00",0.03680555555911269,"التقارير الطبية ","Approval issue","التاخير برفع التقرير ","التاخير برفع التقرير ","التاخير برفع التقرير ",{"$nulls":6},"Satisfied","تم التواصل واتضح عدم مرور المراجعه على قسم التقاير ","رفع الاجازة  منصة صحتي ",{"$nulls":3},"Hospital",{"$nulls":3},4007,30378391,"وزارة الصحة","الطوارئ","الإداري","الموافقات الطبية","2025-04-13T20:56:00","هيا الرويلي","48 Hours",{"$nulls":15},4018,30379169,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-04-15T18:41:00","هيا الرويلي","48 Hours",{"$nulls":3},4009,30358044,"ذوي المراجع","التنويم","الطبي","تنويم الباطنية","2025-04-14T11:58:00","ابرار الشمري","More than 72 hours"]
[null,7,3979,30358044,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2025-04-07T20:38:00","ابرار الشمري",null,"  ",null,null,"48 Hours","2025-04-07","14:25:00","ابرار الشمري","2025-04-07","20:38:00","2025-04-08","15:40:00","ابرار الشمري","2025-04-08","15:41:00","ابرار الشمري",0.7937499999970896,{"$nulls":3},-45755.65347222222,{"$nulls":3},0,{"$nulls":5},-45755.65347222222,"2025-04-10","09:42:00","ابرار الشمري ",1.750694444446708,"2025-04-09","13:52:00",0.9243055555562023,"تمريض تنويم الباطنه ","Negligence","المريض يبلغ من العمر 91 عامًا، من ذوي الاحتياجات الخاصة (كفيف)، ويعاني أيضًا من أورام. تم نقله من وحدة العناية المركزة إلى الطابق الثالث في قسم التنويم، الغرفة رقم 3115، بتاريخ 6/4. قمنا بطلب من الطبيب المعالج والممرضة تقديم طلب موافقة لشركة التأمين للسماح بوجود مرافق في الغرفة في تمام الساعة 8:00 مساءً. للأسف، لم يتم توفير السرير.\nوبعد المتابعة مع قسم الموافقات التأمينية، تبيّن أن الطلب تم تقديمه من قِبل قسم التنويم في الساعة 9:00 مساءً. وتمت الموافقة من قبل تأمين بوبا في الساعة 9:30 مساءً، وأُرسلت الموافقة من قسم الموافقات إلى قسم التنويم في نفس الوقت. ومع ذلك، لم يتم توفير السرير إلا في اليوم التالي في تمام الساعة 12:45 ظهرًا، بعد مراجعة قسم التنويم مرة أخرى.","تاخير بتوفير الخدمة ","تاخير بتوفير الخدمة ","The patient is a 91-year-old person with special needs (blind) and also suffers from tumors. He was transferred from the intensive care unit to the third floor of the inpatient department, room number 3115, on 4/6. We requested from the attending doctor and nurse to submit a request for approval from the insurance company to allow a companion to stay in the room at 8:00 PM. Unfortunately, the bed was not provided. After following up with the insurance approval department, it was found that the request was submitted by the inpatient department at 9:00 PM. The approval from Bupa insurance was received at 9:30 PM and sent by the approval department to the inpatient department at 9:30 PM with the approval. However, the bed was not provided until the following day at 12:45 PM after revisiting the inpatient department.",{"$nulls":5},"Satisfied","التوضيح للمراجع بإن التاخير بإن الموافقه لم تصدر ","التوضيح بإنها اشكالية شركة تامين ","التوضيع للمرضى المناومين حالة الموافقات ",null,null,"Hospital",{"$nulls":3},4014,30377923,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجلدية","2025-04-14T19:45:00","رهف العنزي","24 Hours",{"$nulls":15},4019,30379194,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-04-15T23:57:00","هيا الرويلي","More than 72 hours",{"$nulls":3},4010,30044653,"ذوي المراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2025-04-14T12:23:00","مرام القحطاني","More than 72 hours"]
[null,8,3980,30377732,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-04-07T18:53:00","رهف العنزي",null,"  ",null,null,"24 Hours","2025-04-07","18:53:00","رهف العنزي","2025-04-07","18:53:00","2025-04-07","18:53:00","رهف العنزي","2025-04-07","19:41:00","رهف العنزي",0.03333333333284827,{"$nulls":3},-45754.82013888889,{"$nulls":3},0,{"$nulls":5},-45754.82013888889,"2025-04-08","15:07:00","ابرار الشمري",0.8097222222204437,"2025-04-08","02:57:00",0.30277777777519077," المدير المناوب","Malpractice","تم تحويل المراجعة من التخصصي ا امادي وتمت الموافقة ع التحول من التأمن وتم الطلب من ابن المراجعة\nبالتوقيع ع اوراق عد بتكفل التاليف وتحمل المسؤولية رغم انھ تمت الموافقة قبل الإحالة ورد المدير المناوب\n ان الادر الط افاد بضرورة الإجراء وان حالا طارئة ومن الممكن دخولا للعناية\nً\nالتكفل وتحميلھ دفعة مقدمة علما\nلوجود كتلة دم ورغم وجود موافقة  التأمين تم ايقاف عمل الاجراء , المدير المناوب الشيبانھ و ياسر العتيبي .","لوجود كتلة دم ورغم وجود موافقة  التأمن تم ايقاف عمل الاجراء","لوجود كتلة دم ورغم وجود موافقة  التأمن تم ايقاف عمل الاجراء","There was a blood clot, and despite the insurance approval, the procedure was stopped.","الطوارئ",{"$nulls":4},"Dissatisfied","التواصل والافادة","التوضيح الكامل بالاجراءت اللازمة","الايضاح التام للمريض وذوية عن اساسيات الاجرائات المتبعة وضروررة التقيد بها لعمل رعاية صحية ","اتباع الاجرائات والتقيد بها لعمل رعايه صحية شاملة",null,"Hospital",{"$nulls":3},4031,555285814,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-04-17T17:43:00","ابرار الشمري","More than 72 hours",{"$nulls":15},4027,20375176,"مراجع","التنويم","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2025-04-16T18:58:00","هيا الرويلي","More than 72 hours",{"$nulls":3},4060,30364065,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2025-04-22T09:20:00","اشواق الحربي","48 Hours"]
[null,9,3981,30296900,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-04-07T21:16:00","رهف العنزي",null,"  ",null,null,"24 Hours","2025-04-07","21:16:00","رهف العنزي","2025-04-07","21:16:00","2025-04-07","21:16:00","رهف العنزي","2025-04-07","21:19:00","رهف العنزي",2.0833333328482695E-3,{"$nulls":3},-45754.888194444444,{"$nulls":3},0,{"$nulls":5},-45754.888194444444,"2025-04-08","19:09:00","رهف العنزي\n",0.9097222222262644,"2025-04-08","09:59:00",0.5277777777810115,"د.سليمان الحفظي","Documentation","لدي وصفة دواء مقيد وقدمت لإعادة صرفھ عند الطبيب وتم كتابة الوصفة بدون اضافتها في رقيب وطلبت من\nالدكتور اضافتها في رقيب ورفض ولم استلم دوائي .","عدم  رفع الوصفة لرقيب","لم يتم رفع الوصفة لرقيب","The prescription has not been uploaded to the Rqeeb website."," عيادات الطب النفسي",{"$nulls":4},"Satisfied","التحقق والافادة","تم اتخاذ الاجراء اللازم والتوضيح من قبل الطبيب بأن وصف الدواء ليس لة علاقة بالحالة وبالطب النفسي وعلى ذلك تم رفض اعطاء الوصفة وهو دواء ترامادول","التوضيح بأن هناك بعض الادوية لا تدخل في مجال الحالة وعلى ذلك يتم ايضاح الامر ","التوضيح بأن هناك بعض الادوية لا تدخل في مجال الحالة وعلى ذلك يتم ايضاح الامر ","الطبيب ","Hospital",{"$nulls":3},4033,1121229,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-04-17T18:55:00","ابرار الشمري","More than 72 hours",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":4},4032,30240166,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-04-17T18:09:00","مرام القحطاني","More than 72 hours",{"$nulls":3},4085,30378700,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2025-04-27T15:51:00","ابرار الشمري","72 Hours"]
[null,10,3981,30262476,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2025-04-07T21:16:00","رهف العنزي",null,"  "," ",null,"24 Hours","2025-04-07","21:16:00","رهف العنزي","2025-04-07","21:16:00","2025-04-07","21:16:00","رهف العنزي","2025-04-07","21:19:00","رهف العنزي",2.0833333328482695E-3,{"$nulls":3},-45754.888194444444,{"$nulls":3},0,{"$nulls":5},-45754.888194444444,"2025-04-08","19:09:00","رهف العنزي\n",0.9097222222262644,"2025-04-08","08:37:00",0.47083333333284827,"د.محمد مطر","Documentation","لدي وصفة دواء مقيد وقدمت لإعادة صرفھ عند طبيب مختص وتم كتابة الوصفة بدون اضافتها في رقيب وطلبت من\nالدكتور اضافتها في رقيب ورفض ولم استلم دوائي .","عدم رفع الوصفة لرقيب","لم يتم رفع الوصفة لرقيب","The prescription has not been uploaded to the Rqeeb website.","عيادات الجراحة العامة",{"$nulls":4},"Satisfied","التحقق والافادة","تم اتخاذ الاجراء اللازم والتوضيح من قبل الطبيب بأن وصف الدواء ليس لة علاقة بالحالة وبالطب النفسي وعلى ذلك تم رفض اعطاء الوصفة وهو دواء ترامال","التوضيح بأن هناك بعض الادوية لا تدخل في مجال الحالة وعلى ذلك يتم ايضاح الامر","التوضيح بأن هناك بعض الادوية لا تدخل في مجال الحالة وعلى ذلك يتم ايضاح الامر","الطبيب ","Hospital",{"$nulls":3},4037,30378895,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2025-04-19T13:15:00","هيا الرويلي","48 Hours",{"$nulls":3},"ابرار بندر الشمري",0,{"$f":"CE12/CE18","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"CG12+CH12+CI12+CJ12","v":0},{"$nulls":4},4036,1321645,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-04-19T11:30:00","هيا الرويلي","24 Hours"]
[null,11,3982,30303052,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-04-07T23:49:00","ابرار الشمري",null,"  ",null,null,"More than 72 hours","2025-04-07","23:49:00","ابرار الشمري","2025-04-07","23:49:00","2025-04-08","15:44:00","ابرار الشمري","2025-04-08","15:45:00","ابرار الشمري",0.663888888891961,"2025-04-09","12:29:00","ابرار الشمري",0.8638888888890506,"2025-04-12","10:03:00","ابرار الشمري",2.898611111108039,{"$nulls":5},-45755.65625,"2025-04-13","13:06:00","ابرار الشمري ",4.889583333329938,"2025-04-12","12:28:00",3.8631944444423425,"د. سماح ","Malpractice","طريقه الفحص لم تكن دقيقه ( تم ذكر انه لدي الم بالاذن ولم يتم الفحص\nعليها) (و كان لدي ارتفاع بالضغط و لم تعاود الفحص مره اخرى عليه علماً باني مريضة ضغط و طلبت مني\nمتابعته بالمنزل)  و تم صرف علاج للحكه وانا لا اوعاني من اي كحه ","عدم الدقه بالتشخيص ","عدم الدقه بالتشخيص ","\"The examination method was not accurate (it was mentioned that I had ear pain, but no examination was done on it). (I also had high blood pressure, and it was not rechecked even though I have a history of hypertension and was advised to monitor it at home). Medication was prescribed for itching, although I do not have any cough.\"\n\n\n\n\n","اطباء الطوارى ",null,"تم استنفاذ جميع التذكيرات بالنظام والتواصل عن طريق الاتصال ومن ثم التوجهه للقسم وتم الرد ","تم استنفاذ جميع التذكيرات بالنظام والتواصل عن طريق الاتصال ومن ثم التوجهه للقسم وتم الرد ","د. سماح ","Dissatisfied","التحقق من التشخيص ","جميع الادوية التي تم صرفها صحيحه ولايوجد خطا بالتشخيص ","لايوجد ","التواصل مع المريض وتوضيح الافاده ","الطبيب ","Hospital",{"$nulls":3},4045,30264791,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2025-04-20T15:09:00","هيا الرويلي","48 Hours",{"$nulls":3},"مها الحنيظل",0,{"$f":"CE13/CE18","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"CG13+CH13+CI13+CJ13","v":0},{"$nulls":4},4041,30069676,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-04-19T21:05:00","مها الحنيظل","72 Hours"]
[2,12,3987,30262476,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2025-04-09T10:07:00","ابرار الشمري",null,"  ",null,null,"More than 72 hours","2025-04-09","10:07:00","ابرار الشمري","2025-04-09","10:07:00","2025-04-09","10:10:00","ابرار الشمري","2025-04-09","10:10:00","ابرار الشمري",2.0833333328482695E-3,"2025-04-10","10:00:00","ابرار الشمري",0.9930555555547471,"2025-04-12","10:00:00","ابرار الشمري",2,"2025-04-13","13:09:00",{"$nulls":3},-45756.42361111111,"2025-04-20","12:51:00","ابرار الشمري ",11.111805555556202,"2025-04-13","10:48:00",4.026388888887595,"تمريض الأدوية الوريدية ","Negligence","حضرت والدتي لتلقي حقن الحديد في غرفة الأدوية الوريدية 20، ولكنها لم تُستقبل. وعندما ذهبنا إلى إدارة العيادات الخارجية، لم يكن هناك أي تعاون أو حل للمشكلة، ولم يتم استقبال الحالة، على الرغم من ضرورة إعطاء الحقن للمريضة.","عدم استقبال الحالة ","حضرت والدتي لتلقي حقن الحديد في غرفة الأدوية الوريدية 20، ولكنها لم تُستقبل. وعندما ذهبنا إلى إدارة العيادات الخارجية، لم يكن هناك أي تعاون أو حل للمشكلة، ولم يتم استقبال الحالة، على الرغم من ضرورة إعطاء الحقن للمريضة.","My mother attended to receive an iron infusion in the intravenous medication room 20, but she was not received. When we went to the outpatient clinics administration, there was no cooperation or solution to the issue, and the case was not received, despite the necessity of administering the infusion to the patient.",{"$nulls":5},"Satisfied",{"$nulls":3},"تم التواصل مع المشتكي والتوضيح ",null,"Hospital",{"$nulls":3},4046,20269985,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2025-04-20T15:10:00","اشواق الحربي","24 Hours",{"$nulls":3},"مرام القحطاني",3,{"$f":"CE14/CE18","v":{"v":0.75,"d":"75.00%"}},2,1,0,0,{"$f":"CG14+CH14+CI14+CJ14","v":3},{"$nulls":4},4056,30033204,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-04-21T15:35:00","اشواق الحربي","24 Hours"]
[null,13,3993,30030756,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-04-10T14:07:00","ابرار الشمري",null,"  "," ",null,"24 Hours","2025-04-10","14:07:00","ابرار الشمري","2025-04-10","14:07:00","2025-04-10","14:07:00","ابرار الشمري","2025-04-10","14:29:00","ابرار الشمري",0.01527777778392192,{"$nulls":3},-45757.603472222225,{"$nulls":3},0,{"$nulls":5},-45757.603472222225,"2025-04-10","20:59:00","ابرار الشمري ",0.2708333333284827,"2025-04-10","19:14:00",0.19791666666424135,"قسم التقارير الطبية","Medical reports","تاخير برفع تقرير ( فحص اللياقه ) الاكترونياَ ","تاخير برفع تقرير ( فحص اللياقه ) الاكترونياَ ","تاخير برفع تقرير ( فحص اللياقه ) الاكترونياَ ","Delay in submitting the fitness report electronically.",{"$nulls":5},"Satisfied","اتضح عدم مرور المراجع على القسم ","تم رفع بنفس اليوم ","التوضيح للمراجع سياسة رفع التقارير الاكترونياً ","تم التواصل مع المراجع ورفع التقرير ","التفارير ","patient ",{"$nulls":3},4046,20269985,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-04-20T15:10:00","اشواق الحربي","24 Hours",{"$nulls":3},"رهف علي العنزي",0,{"$f":"CE15/CE18","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"CG15+CH15+CI15+CJ15","v":0},{"$nulls":4},4057,30380166,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-04-22T01:03:00","مرام القحطاني","48 Hours"]
[null,14,3999,30134931,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-04-13T11:23:00","مرام القحطاني",{"$nulls":4},"48 Hours","2025-04-13","09:21:00","مرام القحطاني","2025-04-13","11:23:00","2025-04-13","01:12:00","مرام القحطاني","2025-04-13","13:23:00","مرام القحطاني",0.0833333333284827,{"$nulls":3},-45760.55763888889,{"$nulls":3},0,{"$nulls":5},-45760.55763888889,"2025-04-14","16:20:00","ابرار الشمري",1.1229166666671517,"2025-04-13","20:42:00",0.304861111115315,"المدير المناوب","Negligence"," إلى إدارة مستشفى الحمادي المحترمين، تحية طيبة وبعد، أتقدّم إليكم بهذه الشكوى الشديدة والمتعلقة بما\nواجهته من إهمال غير مقبول، وسوء تقدير واضح من قِبل كل من الدكتور عبد الحميد علي والمدير المناوب ياسر\nالخنيس، وذلك أثناء مراجعتنا للمستشفى بسبب الحالة الصحية الحرجة التي كان يعاني منها زوجي. في موقفٍ\nصادم وغير إنساني، قام الدكتور عبد الحميد بكتابة تقرير يفيد بأن زوجي يرغب في التنويم فقط من أجل\nالمسكنات، في حين أن زوجي كان فاقدًا تمامًا للقدرة على الوقوف أو المشي، وكان يتلوى من شدة الألم، الأمر الذي\nيستوجب التدخل العاجل لا التهوين أو التقليل من حالته، حتى انه لم يقم بمتابعة حالة زوجي لمدة ٣ ساعات او\nاكثر برغم اخبار زوجي للممرضات ان الدكتور لم يأتي لمتابعة الحالة. وعندما رفض التأمين طلب التنويم بناءً على\nتقريره غير الدقيق، راجعته وطلبت منه إعادة تقييم الحالة وكتابة تقرير يعكس الوضع الحقيقي والمؤلم لزوجي،\nإلا أنه رفض بشكل قاطع، ولم يبدِ أي تعاطف، بل اقترح أن أقوم بالدفع نقدًا. وبعد هذا التصرف المؤسف، توجهت\nإلى المدير المناوب الأستاذ ياسر الخنيس، الذي لا يحمل أي مؤهل طبي يؤهله لتقييم الحالات الصحية، ومع ذلك\nأصر أن تقرير الدكتور عبد الحميد \"كافٍ ووافٍ\"، ورفض طلب تعديل التقرير أو حتى زيارة زوجي للاطلاع على\nحالته المؤلمة، بل صُدمت أكثر عندما قال لي: \"بإمكاني طلب الإسعاف لك، ولكن على حسابك الخاص، لتأخذي\nزوجك إلى البيت\"! هل يُعقل أن يُطلب من مريض فاقد الحركة ويعاني من آلام شديدة حتى بعد إعطائه المورفين أن\nيغادر المستشفى؟! تأكدت بعد هذا الرد أنني سأعرض زوجي للخطر اذا استمررت بمحاولة اقناعهم بضرورة\nالادخال فورا، واضطررت في النهاية لتحمّل تكلفة التنويم على حسابي الشخصي حتى يحصل زوجي على أدنى حق من\nحقوقه وهو البقاء تحت إشراف طبي. عندما رجعت الى غرفته وجدته يصرخ من الالم الذي ازداد وفاقد تماما حتى\nعلى رفع نفسه عن التخت. أود التأكيد أن هدفي من هذه الشكوى ليس استرداد المبلغ المدفوع، بل المطالبة\nبمحاسبة صارمة لكل من أساء التصرف وألحق بنا الضرر النفسي والجسدي. إن الإهمال والتقليل من معاناة\nالمرضى لا يجب أن يُمر مرور الكرام، والمستشفى الذي يحمل اسماً كبيرًا من المفترض أن يضع صحة المريض\nوكرامته فوق كل اعتبار. وفي الختام، أرجو اتخاذ الإجراءات اللازمة بحق كل من الدكتور عبد الحميد علي و ياسر\nالنخيس، وتزويدي برد رسمي على هذه الشكوى في أقرب وقت ممكن.\n محاسبة كل من الدكتور عبد الحميد علي الذي إلى إدارة مستشفى الحمادي المحترمين، تحية طيبة وبعد، أتقدّم\nإليكم بهذه الشكوى الشديدة والمتعلقة بما واجهته من إهمال غير مقبول، وسوء تقدير واضح من قِبل كل من\nالدكتور عبد الحميد علي والمدير المناوب ياسر الخنيس، وذلك أثناء مراجعتنا للمستشفى بسبب الحالة الصحية\nالحرجة التي كان يعاني منها زوجي. في موقفٍ صادم وغير إنساني، قام الدكتور عبد الحميد بكتابة تقرير يفيد بأن\nزوجي يرغب في التنويم فقط من أجل المسكنات، في حين أن زوجي كان فاقدًا تمامًا للقدرة على الوقوف أو المشي،\nوكان يتلوى من شدة الألم، الأمر الذي يستوجب التدخل العاجل لا التهوين أو التقليل من حالته، حتى انه لم يقم\nبمتابعة حالة زوجي لمدة ٣ ساعات او اكثر برغم اخبار زوجي من الممرضات ان الدكتور لم يأتي لمتابعة الحالة.\nوعندما رفض التأمين طلب التنويم بناءً على تقريره غير الدقيق، راجعته وطلبت منه إعادة تقييم الحالة وكتابة\nتقرير يعكس الوضع الحقيقي والمؤلم لزوجي، إلا أنه رفض بشكل قاطع، ولم يبدِ أي تعاطف، بل اقترح أن أقوم\nبالدفع نقدًا. وبعد هذا التصرف المؤسف، توجهت إلى المدير المناوب الأستاذ ياسر الخنيس، الذي لا يحمل أي\nمؤهل طبي يؤهله لتقييم الحالات الصحية، ومع ذلك أصر أن تقرير الدكتور عبد الحميد \"كافٍ ووافٍ\"، ورفض طلب\nتعديل التقرير أو حتى زيارة زوجي للاطلاع على حالته المؤلمة، بل صُدمت أكثر عندما قال لي: \"بإمكاني طلب\nالإسعاف لك، ولكن على حسابك الخاص، لتأخذي زوجك إلى البيت\"! هل يُعقل أن يُطلب من مريض فاقد الحركة\nويعاني من آلام شديدة حتى بعد إعطائه المورفين أن يغادر المستشفى؟! تأكدت بعد هذا الرد أنني سأعرض زوجي\nللخطر اذا استمررت بمحاولة اقناعهم بضرورة الادخال فورا، واضطررت في النهاية لتحمّل تكلفة التنويم على\nحسابي الشخصي حتى يحصل زوجي على أدنى حق من حقوقه وهو البقاء تحت إشراف طبي. عندما رجعت الى\nغرفته وجدته يصرخ من الالم الذي ازداد وفاقد تماما حتى على رفع نفسه عن التخت. أود التأكيد أن هدفي من هذه\nالشكوى ليس استرداد المبلغ المدفوع، بل محاسبة كل من الدكتور عبد الحميد علي الذي هون من اني ساقوم\nبالشكوى و محاسبة المدير المناوب ياسر النخيس الذي لم يحتوي الموقف وبدلا من التحدث بلطف وهو ابسط ما\nيمكن عمله من المدير قام بالمجادلة باسلوب غير مقبول بتاتا"," إهمال غير مقبول، وسوء تقدير واضح من قِبل كل من الدكتور عبد الحميد علي والمدير المناوب ياسر\nالخنيس","الاهمال ","negligence","اطباء الطوارئ",{"$nulls":4},"Satisfied","فتح تحقيق واجتماع الاداره الطبيه مع المراجع وتم الرد بصوره علميه ","التوضيح للمراجع من رأي طبي","الوضوح بالخطه العلاجيه والالتزام بوضع مواعيد ومراجعه حالة المراجع ","الوضوح بالخطه العلاجيه والالتزام بوضع مواعيد ومراجعه حالة المراجع ","العيادات الخارجيه ","patient ",{"$nulls":3},4049,30009391,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات العيون","2025-04-21T11:51:00","اشواق الحربي","24 Hours",{"$nulls":3},"هيا الرويلي ",0,{"$f":"CE16/CE18","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"CG16+CH16+CI16+CJ16","v":0},{"$nulls":4},4059,30070567,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-04-21T21:05:00","مرام القحطاني","48 Hours"]
[null,15,4000,30134931,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-04-13T13:14:00","ابرار الشمري",null,"  ",null,null,"48 Hours","2025-04-13","13:14:00","ابرار الشمري","2025-04-13","13:14:00",{"$nulls":3},"2025-04-13","13:28:00","ابرار الشمري",0.00972222222480923,{"$nulls":3},-45760.561111111114,{"$nulls":3},0,{"$nulls":5},-45760.561111111114,"2025-04-14","16:20:00","ابرار الشمري ",1.1194444444408873,"2025-04-14","03:31:00",0.585416666661331,"د.عبدالحميد علي ","Malpractice"," أتقدّم إليكم بهذه الشكوى الشديدة والمتعلقة بماواجهته من إهمال غير مقبول، وسوء تقدير واضح من قِبل كل من الدكتور عبد الحميد علي والمدير المناوب ياسرالخنيس، وذلك أثناء مراجعتنا للمستشفى بسبب الحالة الصحية الحرجة التي كان يعاني منها زوجي. في موقفٍ صادم وغير إنساني، قام الدكتور عبد الحميد بكتابة تقرير يفيد بأن زوجي يرغب في التنويم فقط من أجل المسكنات، في حين أن زوجي كان فاقدًا تمامًا للقدرة على الوقوف أو المشي، وكان يتلوى من شدة الألم، الأمر الذي يستوجب التدخل العاجل لا التهوين أو التقليل من حالته، حتى انه لم يقم بمتابعة حالة زوجي لمدة ٣ ساعات او اكثر برغم اخبار زوجي للممرضات ان الدكتور لم يأتي لمتابعة الحالة. وعندما رفض التأمين طلب التنويم بناءً على تقريره غير الدقيق، راجعته وطلبت منه إعادة تقييم الحالة وكتابة تقرير يعكس الوضع الحقيقي والمؤلم لزوجي، إلا أنه رفض بشكل قاطع، ولم يبدِ أي تعاطف، بل اقترح أن أقوم بالدفع نقدًا. وبعد هذا التصرف المؤسف، توجهتإلى المدير المناوب الأستاذ ياسر الخنيس، الذي لا يحمل أي مؤهل طبي يؤهله لتقييم الحالات الصحية، ومع ذلك أصر أن تقرير الدكتور عبد الحميد \"كافٍ ووافٍ\"، ورفض طلب تعديل التقرير أو حتى زيارة زوجي للاطلاع على حالته المؤلمة، بل صُدمت أكثر عندما قال لي: \"بإمكاني طلب الإسعاف لك، ولكن على حسابك الخاص، لتأخذي زوجك إلى البيت\"! هل يُعقل أن يُطلب من مريض فاقد الحركة ويعاني من آلام شديدة حتى بعد إعطائه المورفين أن يغادر المستشفى؟! تأكدت بعد هذا الرد أنني سأعرض زوجي للخطر ااستمررت بمحاولة اقناعهم بضرورة الادخال فورا، واضطررت في النهاية لتحمّل تكلفة التنويم على حسابي الشخصي حتى يحصل زوجي على أدنى حق من حقوقه وهو البقاء تحت إشراف طبي. عندما رجعت الى غرفته وجدته يصرخ من الالم الذي ازداد وفاقد تماما حتى على رفع نفسه عن التخت. أود التأكيد أن هدفي من هذه الشكوى ليس استرداد المبلغ المدفوع، بل المطالبة بمحاسبة صارمة لكل من أساء التصرف وألحق بنا الضرر النفسي والجسدي. إن الإهمال والتقليل من معاناة المرضى لا يجب أن يُمر مرور الكرام، والمستشفى الذي يحمل اسماً كبيرًا من المفترض أن يضع صحة المريض وكرامته فوق كل اعتبار.","سوء الخدمة المقدمة من قبل تطباء الطوارئ ","سوء بالخدمة المقدمة وتاخير ","I am filing this complaint regarding the neglect and poor treatment my husband and I experienced from Dr. Abdelhamid Ali and on-duty manager Yasser Al-Khanees. During our visit to the hospital due to my husband's critical condition, Dr. Abdelhamid wrote an inaccurate report stating that my husband needed hospitalization only for pain relief, despite being unable to move and in severe pain.\n\nWhen the insurance rejected the hospitalization request based on his report, I asked Dr. Abdelhamid to reassess my husband's condition, but he refused and showed no empathy, even suggesting I pay out of pocket. I then approached manager Yasser Al-Khanees, who also refused to amend the report or visit my husband. He shockingly told me, \"I can arrange an ambulance for you, but at your own expense.\"\n\nIn the end, I had to cover the hospitalization costs myself to ensure my husband received proper care. The purpose of this complaint is not to seek reimbursement, but to hold those responsible for the neglect and harm caused to us accountable.","الطوارئ ",{"$nulls":4},"Dissatisfied","بعد الافادة من قبل القسم والرجوع للكاميرات اتضح عدم وجود تاخير بالخدمة ، اما فيما يخص اسلوب الدكتور اتضح ان الزوجة كانت منفعله بسبب رفض شركة التامين ويوجد شهود على ذلك ","لايوجد حق مع المريض ","لايوجد ",null,"الطوارئ ","patient ",{"$nulls":3},4054,30043419,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-04-21T14:14:00","هيا الرويلي","24 Hours",{"$nulls":3},"أشواق الحربي",1,{"$f":"CE17/CE18","v":{"v":0.25,"d":"25.00%"}},1,0,0,0,1,{"$nulls":4},4062,30175469,"مراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2025-04-22T11:46:00","اشواق الحربي","More than 72 hours"]
[null,16,4001,2530397039,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-04-13T15:22:00","ابرار الشمري",null,"  "," ",null,"24 Hours","2025-04-13","15:22:00","ابرار الشمري","2025-04-13","15:22:00",{"$nulls":3},"2025-04-13","15:52:00","ابرار الشمري",0.020833333335758653,{"$nulls":3},-45760.66111111111,{"$nulls":3},0,{"$nulls":5},-45760.66111111111,"2025-04-14","13:42:00","ابرار الشمري ",0.9097222222189885,"2025-04-13","20:42:00",0.20138888889050577,"المدير المناوب ","Attitude","تم نقل السائق عبر الهلال الاحمر حالة طارئه  وتم الطلب ( ادفع الان ونرفع طلب لاحق ) ","تم نقل السائق عبر الهلال الاحمر حالة طارئه  وتم الطلب ( ادفع الان ونرفع طلب لاحق ) \nولم يتم رفع طلب لوزارة الصحه الا بعد المحاوله والبلاغ على وزارة الصحه ","اجراءات دخول الطوارئ ",{"$nulls":6},"Satisfied","التحقيق والافادة بانه لايوجد تاخير ","التواصل مع المراجع والاعتذار على سوء الفهم ","توضيح اجراءات رفع طلبات شراء الخدمة والمده  والتعاون مع المرضى المراجعين لطوارئ ",null,null,"Hospital",{"$nulls":3},4064,1104986318,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجلدية","2025-04-22T16:33:00","هيا الرويلي","24 Hours",{"$nulls":3},"Total",{"$f":"CE12+CE13+CE14+CE15+CE16+CE17","v":4},{"$f":"CF13+CF12+CF14+CF15+CF16+CF17","v":{"v":1,"d":"100.00%"}},{"$f":"SUM(CG12:CG17)","v":3},{"$f":"SUM(CH12:CH17)","v":1},{"$f":"SUM(CI12:CI17)","v":0},{"$f":"SUM(CJ12:CJ17)","v":0},{"$f":"CK13+CK12+CK14+CK15+CK16+CK17","v":4},{"$nulls":4},4066,30373107,"مراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-04-23T09:36:00","اشواق الحربي","48 Hours"]
[null,17,4004,30378800,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-04-13T19:32:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-04-13","19:27:00","هيا الرويلي","2025-04-13","19:32:00","2025-04-13","08:31:00","هيا الرويلي","2025-04-13","20:35:00","هيا الرويلي",0.043750000004365575,"2025-04-14","13:58:00","ابرار الشمري",0.7243055555518367,"2025-04-15","12:57:00","ابرار الشمري",0.9576388888890506,{"$nulls":5},-45760.85763888889,"2025-04-15","15:26:00","ابرار الشمري",1.7854166666656965,"2025-04-15","13:36:00",1.7090277777751908,"د  فهد الدوسري","Miscoordination","ولم يتم رفع طلب لوزارة الصحه الا بعد المحاوله والبلاغ على وزارة الصحه ","تاخير الموعد","غضب المريض من ااتاخر على الموعد المحدد للدكتور وادخاال المرضى الاخرين والغاء الفاتوره الفاتوره","Is it reasonable to ask a bedridden patient in severe pain, even after being given morphine, to leave the hospital? I realized after this response that my husband would be at risk, so I continued to insist on the need for immediate hospitalization and, in the end, had to bear the cost of the hospitalization myself just to ensure my husband received the basic right of being under medical supervision. When I returned to his room, I found him screaming in pain, which had worsened, and he was completely unable to even lift himself from the bed.","عيادة الطب النفسي",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":3},4067,30352479,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-04-23T14:24:00","مرام القحطاني","24 Hours",{"$nulls":15},4080,20294127,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-04-26T14:34:00","ابرار الشمري","48 Hours"]
[null,18,4004,30378800,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-04-13T19:27:00","هيا الرويلي",{"$nulls":4},"More than 72 hours","2025-04-13","19:27:00","هيا الرويلي","2025-04-13","19:27:00","2025-04-13","20:31:00","هيا الرويلي","2025-04-13","20:35:00","هيا الرويلي",0.04722222222335404,"2025-04-14","13:58:00","ابرار الشمري",0.7243055555518367,"2025-04-15","12:57:00","ابرار الشمري",0.9576388888890506,"2025-04-16","18:39:00",{"$nulls":3},-45760.85763888889,"2025-04-17","10:46:00","ابرار الشمري",3.5909722222204437,"2025-04-16","20:19:00",2.9888888888890506,"ااستقبال العيادات الخارجيه","Miscoordination","لدي موعد الساعة السادسھ تماما ولم يحضر الدكتور الا ٦:٢٤ وعدا تم ادخال مر اخرن و لم يتم ادخا ا\nالساعة الساعة والغيت الفاتورة مع العلم ان موعدي ان اول موعد , كنت اتم احام وقت المر , ارجوا الافادة\nسب التأخ.","تاخير الموعد","غضب المريض من ااتاخر على الموعد المحدد للدكتور وادخاال المرضى الاخرين والغاء الفاتوره الفاتوره","I want to emphasize that the goal of this complaint is not to seek reimbursement for the amount paid, but to call for strict accountability for those who acted inappropriately and caused us both psychological and physical harm. Neglecting and minimizing patients' suffering should not be overlooked, and a hospital with a prominent name should prioritize patient health and dignity above all else.","استقبال العيادات الخارجيه",{"$nulls":4},"Dissatisfied",{"$nulls":5},"patient ",{"$nulls":3},4071,1198936492,"وزارة الصحة","الطوارئ ","الطبي","أطباء الطوارئ ","2025-04-24T09:54:00","ابرار الشمري","24 Hours",{"$nulls":3},"CCHI",4,{"$f":"CE20/57","v":{"v":0.07017543859649122,"d":"7.02%"}},{"$nulls":9},4083,30379227,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2025-04-26T03:26:00","مرام القحطاني","More than 72 hours"]
[null,19,4007,30378391,"وزارة الصحة","الطوارئ","الإداري","الموافقات الطبية","2025-04-13T20:56:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-04-13","08:56:00","هيا الرويلي","2025-04-13","08:56:00",null,null,"هيا الرويلي","2025-04-13","09:02:00","هيا الرويلي",4.166666665696539E-3,"2025-04-16","12:51:00","هيا الرويلي",3.1590277777795563,{"$nulls":3},-45763.535416666666,{"$nulls":5},-45760.376388888886,"2025-04-14","13:22:00","ابرار الشمري",1.1805555555547471,"2025-04-14","09:14:00",1.008333333338669,"قسم الموافقات الطبية","Negligence","تم نقل المراجع عن طريق الهلال الأحمر كحالة طارئة وتم ارسال مطالبة له بدفع تكاليف العلاج ولم يتم رفع الطلب لوزارة الصحة بالتغطية الا بعد الطلب والمحاولة .","تاخير برفع طلب شراء الخدمة ( وزارة الصحة ) ","تم نقل المراجع عن طريق الهلال الأحمر كحالة طارئة وتم ارسال مطالبة له بدفع تكاليف العلاج ولم يتم رفع الطلب لوزارة الصحة بالتغطية الا بعد الطلب والمحاولة .","\"The patient was transferred by the Red Crescent as an emergency case, and a payment claim for the treatment costs was sent to them. The request for Ministry of Health coverage was not submitted until after their request and repeated follow-ups.\"\n\n","الموافقات الطبيه ",{"$nulls":4},"Satisfied","التحقق من النظام لايوجد تاخير ",null,"تحسين مستىوى جودة شراء الخدمة من قبل وزارة الصحة ","التواصل مع المريض والشرح له عن اجراءات شراء الخدمة ",null,"Hospital",{"$nulls":3},4073,20375176,"وزارة الصحة","التنويم ","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2025-04-24T11:01:00","ابرار الشمري","24 Hours",{"$nulls":15},4094,30167941,"مراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-04-29T15:58:00","ابرار الشمري","More than 72 hours"]
[null,20,4009,30358044,"ذوي المراجع","التنويم","الطبي","تنويم الباطنية","2025-04-14T11:58:00","ابرار الشمري",null,"  ",null,null,"More than 72 hours","2025-04-14","11:41:00","ابرار الشمري","2025-04-14","11:58:00","2025-04-14","16:00:00","ابرار الشمري","2025-04-14","16:00:00","ابرار الشمري",0.16805555555038154,"2025-04-15","15:25:00","ابرار الشمري",0.9756944444452529,"2025-04-16","10:05:00","ابرار الشمري",0.7777777777810115,"2025-04-18","22:20:00",{"$nulls":3},-45761.666666666664,"2025-04-23","10:05:00","ابرار الشمري",8.753472222226264,"2025-04-23","10:05:00",8.753472222226264,"تنويم الباطنة ","Malpractice","شكوى اتقدم لكم بشكوى ضد الطبيبه المناوبه ثنا و ذلك لرفضها فحص الوالد و الذي تم ادخاله المستشفى\nبتاريخ 7 مارس للعنايه المركز حيث انه يعاني من أورام و تليف الكبد و تجمع سوائل داخل البطن عند زيارتي له في\nالفتره المسائية الساعة 8 مساء بتاريخ 13 ابريل لاحظت عليه ارتفاع في درجه الحراره بالاضافة إلى سعال متكرر\nطلبت من الممرضه استدعاء الطبيب المناوب لمعاينه الوالد لكن للاسف لم يحضر احد مما اضطرني إلى التوجه\nلهم بعد ان بداءت حاله الوالد تسوء اكثر و سالت عن الطبيب المسؤول و أفادوني الممرضات بانها ثنا توجهت اليها\nو طلبت منها الحضور للكشف على الوالد و أخبرتها بالأعراض التي يعاني منها و كان ذلك في تمام الساعه 9 مساء و\nعدت الى الغرفة في انتظر قدومها حوالي 45 دقيقه و لكن للأسف لم تحضر و عدت لهم اسال عنها الممرضات\nفأخبروني بانها ليست متواجده الان عدت إلى الغرفه و تواصلت مع قسم الرعايه الاجتماعية و أبلغتهم بعدم تجاوب\nالطبيبة معنا و تم الاعتذار منهم على ذلك التأخر و سف يتم التواصل معها للحضور و بالفعل و حوالي الساعة 10\nمساء حضرت الطبيبه و كانت منزعجه بسبب تصعيد الشكوى إلى قسم الرعايه الاجتماعيه و عند دخولها الغرفه\nقالت لي انت حضرت الي مره واحده فقط و كان صوتها مرتفع و طلبت منه بعدم رفع صوتها و مباشرة معاينة\nالوالد و عدم الدخول في شد لا فائده منه و لكن للاسف خرجت من الغرفة و رفضت عمل المعاينه تم التواصل مع\nقسم الرعايه الاجتماعيه و أخبرتهم بما حصل و أخبرتهم ايضا في حال حدوث أي مضاعفات للوالد سوف تكون هي\nالمسؤوله عنها و اخبروني مشكورين بانه سيتم استدعاء طبي آخر لفحص الوالد الساعه العاشرة و الربع ‎)تم\nمباشره الحاله من قبل قسم التنويم بعد مرور اكثر من ساعتين و ربع حضر الطبيب عاصم مشكورا و فحص الوالد\nو بالفعل تبين ارتفاع في درجه الحراره و سعال و تم استدعاء قسم الاشعه لعمل أشعه للصدر كما تم صرف خافض\nحرارة و بخار و تم ايضا اخذ عينه للدم لإجراء التحاليل الازمه و بعد ذلك تم استدعاء الاستشاري الدكتور ايهم\nنصار لمعاينه الحاله و للمعلوميه لم يتم الكشف على الوالد منذو الصباح هذا اليوم لا اعلم إلى متى هذه اللامبالاة\nبالمرضى من قبل بعض الأطباء و عدم التعامل بإنسانية معهم امل منكم اتخاذ ما ترونه مناسب لإيقاف مثل هذه\nالممارسات اللانسانية مع المرضى","تاخير بالخدمة ","شكوى اتقدم لكم بشكوى ضد الطبيبه المناوبه ثنا و ذلك لرفضها فحص الوالد و الذي تم ادخاله المستشفى\nبتاريخ 7 مارس للعنايه المركز حيث انه يعاني من أورام و تليف الكبد و تجمع سوائل داخل البطن عند زيارتي له في\nالفتره المسائية الساعة 8 مساء بتاريخ 13 ابريل لاحظت عليه ارتفاع في درجه الحراره بالاضافة إلى سعال متكرر\nطلبت من الممرضه استدعاء الطبيب المناوب لمعاينه الوالد لكن للاسف لم يحضر احد مما اضطرني إلى التوجه\nلهم بعد ان بداءت حاله الوالد تسوء اكثر و سالت عن الطبيب المسؤول و أفادوني الممرضات بانها ثنا توجهت اليها\nو طلبت منها الحضور للكشف على الوالد و أخبرتها بالأعراض التي يعاني منها و كان ذلك في تمام الساعه 9 مساء و\nعدت الى الغرفة في انتظر قدومها حوالي 45 دقيقه و لكن للأسف لم تحضر و عدت لهم اسال عنها الممرضات\nفأخبروني بانها ليست متواجده الان عدت إلى الغرفه و تواصلت مع قسم الرعايه الاجتماعية و أبلغتهم بعدم تجاوب\nالطبيبة معنا و تم الاعتذار منهم على ذلك التأخر و سف يتم التواصل معها للحضور و بالفعل و حوالي الساعة 10\nمساء حضرت الطبيبه و كانت منزعجه بسبب تصعيد الشكوى إلى قسم الرعايه الاجتماعيه و عند دخولها الغرفه\nقالت لي انت حضرت الي مره واحده فقط و كان صوتها مرتفع و طلبت منه بعدم رفع صوتها و مباشرة معاينة\nالوالد و عدم الدخول في شد لا فائده منه و لكن للاسف خرجت من الغرفة و رفضت عمل المعاينه تم التواصل مع\nقسم الرعايه الاجتماعيه و أخبرتهم بما حصل و أخبرتهم ايضا في حال حدوث أي مضاعفات للوالد سوف تكون هي\nالمسؤوله عنها و اخبروني مشكورين بانه سيتم استدعاء طبي آخر لفحص الوالد الساعه العاشرة و الربع ‎)تم\nمباشره الحاله من قبل قسم التنويم بعد مرور اكثر من ساعتين و ربع حضر الطبيب عاصم مشكورا و فحص الوالد\nو بالفعل تبين ارتفاع في درجه الحراره و سعال و تم استدعاء قسم الاشعه لعمل أشعه للصدر كما تم صرف خافض\nحرارة و بخار و تم ايضا اخذ عينه للدم لإجراء التحاليل الازمه و بعد ذلك تم استدعاء الاستشاري الدكتور ايهم\nنصار لمعاينه الحاله و للمعلوميه لم يتم الكشف على الوالد منذو الصباح هذا اليوم لا اعلم إلى متى هذه اللامبالاة\nبالمرضى من قبل بعض الأطباء و عدم التعامل بإنسانية معهم امل منكم اتخاذ ما ترونه مناسب لإيقاف مثل هذه\nالممارسات اللانسانية مع المرضى",{"$nulls":6},"Dissatisfied","تم تصعيدها للادارة الطبية ","اتخاذ الاجراءات التصحيحه من قبل الادارة الطبية ",{"$nulls":3},"patient ",{"$nulls":3},4092,30202037,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الغدد الصماء","2025-04-29T11:46:00","ابرار الشمري","24 Hours",{"$nulls":3},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,21,4010,30044653,"ذوي المراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2025-04-14T12:23:00","مرام القحطاني",{"$nulls":4},"More than 72 hours","2025-04-14","12:04:00","مرام القحطاني","2025-04-14","12:23:00","2025-04-14","12:31:00","مرام القحطاني","2025-04-14","12:05:00","مرام القحطاني",{"$f":"(Y23+X23)-(T23+S23)","v":-0.012500000004365575},"2025-04-15","15:27:00","ابرار الشمري",1.140277777783922,"2025-04-17","10:47:00","ابرار الشمري",1.8055555555547471,"2025-04-18","10:19:00","2025-04-26","10:33:00","ابرار الشمري",11.93611111111386,{"$nulls":3},-45761.50347222222,null,null,-45761.50347222222," تمريض تنويم النساء والولادة","Attitude","تم ابلاغ الممرضه بضروره التعاون لتسهيل اجراءات الخروج، وواضح لي عدم التعاون. الطبيب المسئول مر علي\nالمريضه وخلص الاجراءات، ذهبت للمرضه للخروج و اعلمتني باجراء اضافي مطلوب من الطبيب. التمريض يترك\nالمرضي حائرين ويظهرو عدم تعاون بنبره واضحه، في حين يمكنهم التواصل من طرفهم مع الوحدات المطلوبه\nفي المستشفي للتخليص.\n التحقيق ومحاسبه الممرضه ومسؤله الكاشير. بالنسبه لمسؤله الكاشير لاحظت عدم التعاون منها ايضا، في\nالمره الاولي جاوبتني قبل ان ابدا في الحدث، حيث يتوقع منها الاستماع لطلبي اولا والرد، هذا السلوك يوضح عدم\nاحترام المرضي وقد يؤثر نفسيا عليهم لذا ارجو التحقيق معهم الاثنين","عدم التعاون من قبل الممرضات في القسم","عدم التعاون من قبل الممرضات في قسم تنويم النساء و الولاده","Lack of cooperation from the nurses in the Women and Maternity Inpatient Department.","تمريض تنويم النساء والولاده ",{"$nulls":4},"Satisfied","التحقيق والاجتماع وتوضيح للمراجع واتخاذ الاجراء الازم مع الطبيب ","اتخاذ الاجراء الازم مع الطبيب ","التدقيق في حاله المراجع ليتم تشخيصه بصوره جيده و اتخاذ الاجراء الازم الذي يرضي المراجع و ذويه ","التدقيق في حاله المراجع ليتم تشخيصه بصوره جيده و اتخاذ الاجراء الازم الذي يرضي المراجع و ذويه ","الطوارئ","patient ",{"$nulls":3},4100,30334987,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-04-30T09:29:00","ابرار الشمري","24 Hours",{"$nulls":3},3,1,0,0]
[null,22,4014,30377923,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجلدية","2025-04-14T19:45:00","رهف العنزي","moh","  "," ",null,"24 Hours","2025-04-14","19:45:00","ابرار الشمري","2025-04-14","19:45:00","2025-04-14","19:45:00","ابرار الشمري","2025-04-14","19:45:00","رهف العنزي",0,{"$nulls":3},-45761.822916666664,{"$nulls":3},0,{"$nulls":5},-45761.822916666664,"2025-04-15","09:33:00","ابرار الشمري",0.5750000000043656,"2025-04-14","20:32:00",0.03263888889341615,"نانسي","Documentation","لم يتم رفع الوصفة لرقيب ولم تظهر الوصفه للمراجعة لوصفها","عدم رفع الوصفة لرقيب","لم يتم رفع الوصفة لرقيب","The prescription has not been uploaded to the Rqeeb website.","عيادات الجلدية",{"$nulls":4},"Satisfied","التحقق والافادة","التحقق والافادة","التأكد من الدخول للنظام في رقيب وصرف الوصفة قبل خروج المريض","التأكد من الدخول للنظام في رقيب وصرف الوصفة قبل خروج المريض",null,"Hospital",{"$nulls":3},4103,1216405512,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2025-04-30T21:28:00","ابرار الشمري","48 Hours",{"$nulls":3},{"$f":"CD23/CE20","v":{"v":0.75,"d":"75.00%"}},{"$f":"CE23/CE20","v":{"v":0.25,"d":"25.00%"}},{"$f":"CF23/CE20","v":{"v":0,"d":"0.00%"}},{"$f":"CG23/CE20","v":{"v":0,"d":"0.00%"}}]
[3,23,4018,30379169,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-04-15T18:41:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-04-15","18:32:00","هيا الرويلي","2025-04-15","18:41:00","2025-04-15","08:06am","هيا الرويلي","2025-04-15","20:07:00","هيا الرويلي",0.059722222220443655,{"$nulls":3},-45762.83819444444,{"$nulls":3},0,{"$nulls":5},-45762.83819444444,"2025-04-17","11:02:00","ابرار الشمري ",1.6215277777810115,"2025-04-16","13:58:00",0.7437500000014552,"دكتوره دعد قرقوط","Attitude","سوء في المعاملة عدم سؤالي اول ما دخلت ماهي المشكلة لي اعاني منها ولا اي شي بدات بشكوتي  ونظرت  الي استهزاء وقلت اني ذهبت عند دكتورة قبل ما يكون في نية للحمل وعطتني دواء وانا بالبداية خايفة لان عندي امكانية للاجهاض بعدها قالت انتي ما خليتيني اكمل حديثي بضحكة استهزاءية فأنا كمريضة سكتت وبلطف قلت لها يبدو انك مو رايقة  وفجأة رفعت صوتها و  قالت  انتي شو شفتي عليي لتقولي مو رايقة وشو خلاكي تحسي  قلت لها ولا شي الله يعطيك العافية وغادرت العياده. ","اسلوب التعامل","انزعاج المريضه من اسلوب الدكتوره وعدم اعطائها الجواب الكافي لااسئلتئها","The patient was upset with the doctor's attitude and the lack of sufficient answers to her questions","النساء والولاده",{"$nulls":4},"No Response","تم تعويض المريضه بدخولها الى دكتوره اخرى ","تعويضها بدخول الى دكتوره اخرى دون دفع كشف جديد",{"$nulls":3},"patient "]
[null,24,4019,30379194,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-04-15T23:57:00","هيا الرويلي",null,"  ",null,null,"More than 72 hours","2025-04-16","18:53:00","هيا الرويلي","2025-04-16","18:58:00","2025-04-16","22:19:00","هيا الرويلي","2025-04-16","22:19:00","هيا الرويلي",0.1395833333299379,"2025-04-19","09:22:00","ابرار الشمري",2.460416666668607,"2025-04-20","09:00:00","ابرار الشمري",0.984722222223354,"2025-04-20","09:06:00",{"$nulls":3},-45763.92986111111,"2025-04-24","11:12:00","ابرار الشمري ",7.536805555559113,"2025-04-17","17:41:00",0.8069444444481633,"سعاد استقبال الجلديه ","Attitude","لدي موعد الساعة السادسه تماما ولم يحضر الدكتور الا ٦:٢٤ وبعدها تم ادخال مرضى اخرين و لم يتم ادخالي الى الساعة السابعة والغيت الفاتورة مع العلم ان موعدي كان اول موعد , كنت اتمنى  احترام وقت المرضى , ارجوا الافادة بسبب التأخير...","اسلوب غير مهني ","لدي موعد الساعة السادسه تماما ولم يحضر الدكتور الا ٦:٢٤ وبعدها تم ادخال مرضى اخرين و لم يتم ادخالي الى الساعة السابعة والغيت الفاتورة مع العلم ان موعدي كان اول موعد , كنت اتمنى  احترام وقت المرضى , ارجوا الافادة بسبب التأخير...","I had an appointment at exactly 6:00, but the doctor did not arrive until 6:24. After that, other patients were admitted before me, and I was not admitted until 7:00. I ended up canceling the invoice, knowing that my appointment was the first one. I was hoping that patients' time would be respected. I kindly request clarification regarding the delay.\"","العيادات الخارجيه ",{"$nulls":4},"Satisfied","تم التحقق من ادارة القسم ","اتخاذ الاجراء الازم مع الموظف ","تدريب وتثقف الموظفين المستجدين بالسلوك الوظيفي ",null,"العيادات الخارجيه ","patient ",{"$nulls":15},"In-Patient",2,{"$f":"CE26/CE29","v":{"v":0.5,"d":"50.00%"}},{"$nulls":10},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,25,4027,20375176,"مراجع","التنويم","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2025-04-16T18:58:00","هيا الرويلي",{"$nulls":4},"More than 72 hours","2025-04-16","18:53:00","هيا الرويلي","2025-04-16","18:58:00","2025-04-17","18:58:00","هيا الرويلي","2025-04-18","22:19:00","هيا الرويلي",2.139583333329938,"2025-04-19","09:22:00","هيا الرويلي",0.4604166666686069,"2025-04-20","09:02:00","ابرار الشمري",0.9861111111094942,"2025-04-20","09:06:00",{"$nulls":3},-45765.92986111111,"2025-04-24","11:12:00","ابرار الشمري ",5.536805555559113,"2025-04-24","11:12:00",5.536805555559113,"دكتور بدر الدين ","Miscommunication","من يوم السبت الى يوم الاربعاء وانا في التنويم ولم يقدم لي اي رعاية صحيه . ايضاً اطباء الجراحه لم يستطيعو\nعمل عمليه البواسير بسبب عدم معرفتهم لمصدر الدم وطلب من الدكتور بدر الدين عمل منظار ولكن رفض\n","رفض اجراء طبي","انزعاج المريض من الدكتور لرفضه عمل المنظار دون معرفة الاسباب ","rom Saturday to Wednesday, I was hospitalized and received no medical care. Also, the surgeons were unable to perform the hemorrhoid surgery because they couldn’t identify the source of the bleeding. Dr. Badr Al-Deen was asked to perform an endoscopy, but he refused.\"\n\n","عيادات قسم الجهاز االهضمي والمناظير ",{"$nulls":4},"Dissatisfied","تم التحقق من ادارة القسم ","الافادة برد علمي مع الادله بخلاف ماذكر بالشكوى ",null,"شكوى غير صحيحه ","طبيب ","Hospital",{"$nulls":15},"Out-Patient",2,{"$f":"CE27/CE29","v":{"v":0.5,"d":"50.00%"}},{"$nulls":10},"ابرار بندر الشمري",3,{"$f":"CR27/CR33","v":{"v":0.15,"d":"15.00%"}},0,1,0,2,{"$f":"CT27+CU27+CV27+CW27","v":3},{"$nulls":3},"ابرار بندر الشمري",6,{"$f":"DC27/DC33","v":{"v":0.6,"d":"60.00%"}},0,2,1,3,{"$f":"DE27+DF27+DG27+DH27","v":6}]
[null,26,4031,555285814,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-04-17T17:43:00","ابرار الشمري","moh","2025-04-17",null,"053 133 1566","More than 72 hours","2025-04-17","17:43:00","ابرار الشمري","2025-04-17","17:43:00",{"$nulls":3},"2025-04-17","18:55:00","ابرار الشمري",0.05000000000291038,"2025-04-18","22:18:00","ابرار الشمري",1.140972222223354,"2025-04-20","09:00:00","ابرار الشمري",1.445833333331393,"2025-04-20","15:18:00",{"$nulls":3},-45764.788194444445,"2025-04-21","11:03:00","ابرار الشمري ",3.672222222223354,"2025-04-20","18:28:00",2.9812499999970896,"ا/ صالح العبدان ","policies + Negligence","تم الحضور للمستشفى وتوجيهي لمكتب ادراة العيادات وتم النقاش مع أ.صالح العبدان وابلاغي بعدم وجود اي تقارير او بيانات واضحه حتى الان وسوف يتم الرد على وحتى الان وانا بانتظار الرد علما انه تم التوجه لادارة الاحوال وتم ابلاغي بالرجوع للمستشفى .. علما ان جميع بيانات المتوفيه لدة ادراة العيادات ..","عدم تقديم الخدمة ","تم الحضور للمستشفى وتوجيهي لمكتب ادراة العيادات وتم النقاش مع أ.صالح العبدان وابلاغي بعدم وجود اي تقارير او بيانات واضحه حتى الان وسوف يتم الرد على وحتى الان وانا بانتظار الرد علما انه تم التوجه لادارة الاحوال وتم ابلاغي بالرجوع للمستشفى .. علما ان جميع بيانات المتوفيه لدة ادراة العيادات ..","I arrived at the hospital and was directed to the clinic management office, where I discussed the matter with Mr. Saleh Al-Abdan. He informed me that there are no clear reports or data available yet, and I will receive a response later. I am still waiting for a reply. I also visited the Civil Affairs Department, where I was told to return to the hospital. It’s worth noting that all the deceased’s data is with the clinic management.","العيادات الخارجيه ",{"$nulls":3},"ا / صالح العبدان حيث تم التواصل معه عدة مرات التوجه الى المكتب والتواصل عن طريق التصال ","Satisfied","تم طلب التقارير اللازمة من قبل ذوي المتوفي لاستخراج شهادة الوفاة ","التاخير من قبل ذوي المتوفي حيث يتم التواصل ولا يتم الرد ",{"$nulls":3},"Hospital",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":4},"ER",0,{"$f":"CE28/CE29","v":{"v":0,"d":"0.00%"}},{"$nulls":10},"مها الحنيظل",1,{"$f":"CR28/CR33","v":{"v":0.05,"d":"5.00%"}},0,0,1,0,{"$f":"CT28+CU28+CV28+CW28","v":1},{"$nulls":3},"مها الحنيظل",1,{"$f":"DC28/DC33","v":{"v":0.1,"d":"10.00%"}},0,1,0,0,{"$f":"DE28+DF28+DG28+DH28","v":1}]
[null,27,4032,30240166,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-04-17T18:09:00","مرام القحطاني",{"$nulls":4},"More than 72 hours","2025-04-17","17:54:00","مرام القحطاني","2025-04-17","18:09:00","2025-04-19","15:04:00","مرام القحطاني","2025-04-19","15:20:00","مرام القحطاني",1.882638888891961,"2025-04-20","09:41:00","ابرار الشمري",0.7645833333299379,"2025-04-21","09:43:00","ابرار الشمري",1.0013888888934162,"2025-04-21","11:07:00",{"$nulls":3},-45766.63888888889,"2025-04-24","16:14:00","ابرار الشمري",5.037499999998545,"2025-04-23","18:27:00",4.129861111112405,"تمريض الطوارئ","Malpractice","كنت في الطوارئ لاصابة تعرضت لها في قدمي وحينما دخلت إلى الفراش بانتظار ان افعل الاشعه للتأكد من\nموضع الإصابة دخلت علي ممرضة من الجنسية الهندية ومعها إبرة تريد أن تعطيني إياها سألتها هل هي ضروريه؟\nقالت نعم ومن ثم أعطتني الابره عند موضع الكتف وذهبت ثم عادت مره أخرى وسألتني هل انت مهند؟ قلت لها لا\nأنا محمد واتضح لي أنها أعطتني إبرة كانت من المفترض أن تعطى لمريض آخر وهي اعترفت بالخطأ واعتذرت ولكن\nأنا أريد ان اعرف ماذا أعطتني وهي تقول أن الابره غير مضره ولكن من حقي كمريض ان اعرف ماذا يدخل بجسمي\nوضليت اسألها اكثر من مره إلى ان أتت ممرضة لتأخذني إلى الاشعه ولم أستطيع ان أكمل الحوار ورجعت من\nالاشعه وأتاني الدكتور ليخبرني بنتائج الاشعه واني احتاج إلى جبيره فالقدم ومع الحزن من الاصابه والضغوطات\nلم أتذكر ان أكمل معها الحوار ولم اجدها من بعدها . معلومة إضافيه، المريض الذي كان من المفترض أن تعطيه\nالابرة كان اسمه مهند عساف العتيبي بامكانكم التأكد من نفس الوقت الذي كنت فيه بالطوارئ\n أريد أن اعرف ماذا حقنتني به واتخاذ الإجراءات اللازمه بالشخص المسؤول عن هذا الخطأ البدائي الذي لا يليق\nبالمستشفى","خطأ طبي","اعطاء المراجع حقنه عن طريق الخطأ ","Administering an injection to the patient by mistake.","تمريض الطوارئ",{"$nulls":3},"تم التذكير عدة مرات والتوجهه لطوارئ عدة مرات ","Satisfied","تم رفع OVR من قبل ارئيس قسم التمريض","تم اتخاذ الاجراء بالممرضه وتزويد المراجعه بتقرير يثبت عدم تضرر الطفله من العلاج ","تدريب وتثقيف الممرضين",null,null,"patient ",{"$nulls":3},"ابرار بندر الشمري",10,{"$f":"BS29/BS35","v":{"v":0.43478260869565216,"d":"43.48%"}},7,1,0,2,{"$f":"BU29+BV29+BW29+BX29","v":10},{"$nulls":4},"Total",{"$f":"CE26+CE27+CE28","v":4},{"$f":"CF28+CF27+CF26","v":{"v":1,"d":"100.00%"}},{"$nulls":10},"مرام القحطاني",6,{"$f":"CR29/CR33","v":{"v":0.3,"d":"30.00%"}},0,3,1,2,{"$f":"CT29+CU29+CV29+CW29","v":6},{"$nulls":3},"مرام القحطاني",2,{"$f":"DC29/DC33","v":{"v":0.2,"d":"20.00%"}},0,1,0,1,{"$f":"DE29+DF29+DG29+DH29","v":2}]
[null,28,4033,1121229,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-04-17T18:55:00","ابرار الشمري","moh","2025-04-17",null,"053 133 1566","More than 72 hours","2025-04-17","18:55:00","ابرار الشمري","2025-04-17","18:55:00",{"$nulls":3},"2025-04-17","19:22:00","ابرار الشمري",0.018749999995634425,"2025-04-18","22:18:00","ابرار الشمري",1.1222222222277196,"2025-04-20","09:00:00","ابرار الشمري",1.445833333331393,null,null,"2025-04-21","11:03:00","ابرار الشمري",3.6534722222277196,{"$nulls":3},-45764.80694444444,null,null,-45764.80694444444,"قسم التقارير الطبية","medical reports","يوجد تاخير في رفع الاجازه ... ","تاخير بالخدمة ","يوجد تاخير في رفع الاجازه ... ","\"There is a delay in processing the leave","التقارير ",{"$nulls":4},"Satisfied","تم التواصل ورفع الاجازة ","بسبب تغيير سياسة رفع الاجازة المرضيه حصل هناك بعض الاشكاليات التقنية مع الاطباء ",{"$nulls":3},"patient ",{"$nulls":3},"مها الحنيظل",0,{"$f":"BS30/BS35","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"BU30+BV30+BW30+BX30","v":0},{"$nulls":4},"Medical",0,{"$f":"CE30/CE34","v":{"v":0,"d":"0.00%"}},{"$nulls":10},"رهف علي العنزي",1,{"$f":"CR30/CR33","v":{"v":0.05,"d":"5.00%"}},0,0,0,1,{"$f":"CT30+CU30+CV30+CW30","v":1},{"$nulls":3},"رهف علي العنزي",0,{"$f":"DC30/DC33","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"DE30+DF30+DG30+DH30","v":0}]
[null,29,4036,1321645,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-04-19T11:30:00","هيا الرويلي",{"$nulls":4},"24 Hours","2025-04-19","11:11:00","هيا الرويلي","2025-04-19","11:30:00","2025-04-19","01:33PM","ابرار الشمري","2025-04-19","13:36:00","هيا الرويلي",0.08750000000145519,"2025-04-20","13:36:00","هيا الرويلي",1,{"$nulls":3},-45767.566666666666,{"$nulls":5},-45766.566666666666,"2025-04-20","11:41:00","هيا الرويلي",0.9201388888905058,"2025-04-20","09:58:00",0.8486111111124046,"قسم المواعيد","Miscoordination","لا توجد مصداقيه المواعيد حيث يتم حجز موعد واتفاجأ بأن الموعد الذي تم حجزه في وقت غير ذالك او يتم\nحجز مواعد ويتم الغائه لتغير موعد العياده","تغير حجز وفت المواعيد","انزعاج المريض من حجز المواعيد والغاؤها ","\"There is no reliability in the appointment scheduling. I book an appointment and then find out that the scheduled time is different, or appointments are booked and then canceled due to a change in the clinic’s schedule.\"","العيادات الخارجيه ",{"$nulls":4},"Satisfied","تبرير وسبب الغاء الموعد","تم التواصل مع المريض وتنسيق معه موعد جديد ",null,"تفهم مشكله المريض واعطاء موعد في الوقت المناسب والمحدد","المواعيد","patient ",{"$nulls":3},"مرام القحطاني",1,{"$f":"BS31/BS35","v":{"v":0.043478260869565216,"d":"4.35%"}},1,0,0,0,{"$f":"BU31+BV31+BW31+BX31","v":1},{"$nulls":4},"Admin",4,{"$f":"CE31/CE34","v":{"v":1,"d":"100.00%"}},{"$nulls":10},"هيا الرويلي ",6,{"$f":"CR31/CR33","v":{"v":0.3,"d":"30.00%"}},1,2,0,3,{"$f":"CT31+CU31+CV31+CW31","v":6},{"$nulls":3},"هيا الرويلي ",0,{"$f":"DC31/DC33","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"DE31+DF31+DG31+DH31","v":0}]
[null,30,4037,30378895,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2025-04-19T13:15:00","هيا الرويلي","moh","2025-04-19","13:15:00",559936717,"48 Hours","2025-04-19","13:15:00","هيا الرويلي","2025-04-19","13:15:00",{"$nulls":3},"2025-04-19","13:21:00","هيا الرويلي",4.166666665696539E-3,"2025-04-20","08:32:00","هيا الرويلي",0.7993055555562023,{"$nulls":3},-45767.35555555556,{"$nulls":5},-45766.55625,"2025-04-21","11:45:00","ابرار الشمري ",1.9333333333343035,"2025-04-21","11:45:00",1.9333333333343035,"دكتور عابد اللهيبي","medical reports","الاجازه لم ترفع في صحتي ","الاجازه","لم يتم رفع اجازة المريضه في منصة صحتي ","\"The patient's sick leave has not been uploaded to the Sehati platform.\"","الطبيب ",{"$nulls":4},"Satisfied","تم رفع الاجازة المرضيه ","توضيح للمراجع تغير ساسة رفع الاجازات المرضيه الى الاطباء وتفهم ذلك ",{"$nulls":3},"patient ",{"$nulls":3},"رهف علي العنزي",4,{"$f":"BS32/BS35","v":{"v":0.17391304347826086,"d":"17.39%"}},4,0,0,0,{"$f":"BU32+BV32+BW32+BX32","v":4},{"$nulls":4},"Nursing",0,{"$f":"CE32/CE34","v":{"v":0,"d":"0.00%"}},{"$nulls":10},"أشواق الحربي",3,{"$f":"CR32/CR33","v":{"v":0.15,"d":"15.00%"}},1,1,0,1,3,{"$nulls":3},"أشواق الحربي",1,{"$f":"DC32/DC33","v":{"v":0.1,"d":"10.00%"}},0,1,0,0,1]
[null,31,4041,30069676,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-04-19T21:05:00","مها الحنيظل",{"$nulls":4},"72 Hours","2025-04-19","20:49:00","مها الحنيظل ","2025-04-19","21:05:00","2025-04-19","21:13:00","مها الحنيظل ","2025-04-19","21:13:00","مها الحنيظل ",0.00555555555911269,"2025-04-20","14:44:00","ابرار الشمري",0.7298611111109494,"2025-04-21","09:42:00","ابرار الشمري",0.7902777777781012,{"$nulls":5},-45766.88402777778,"2025-04-22","13:44:00","هيا الرويلي",2.688194444446708,"2025-04-21","10:00:00",1.5326388888861402,"د.مروى حسن ","Malpractice",{"$nulls":9},"Satisfied","تم التحقق من النظام واتضح بان تم رفعها من تاريخ الزياره ","التواصل والتوضيح للمراجع ",{"$nulls":3},"Hospital",{"$nulls":3},"هيا الرويلي ",5,{"$f":"BS33/BS35","v":{"v":0.21739130434782608,"d":"21.74%"}},2,3,0,0,{"$f":"BU33+BV33+BW33+BX33","v":5},{"$nulls":4},"Support Services",0,{"$f":"CE33/CE34","v":{"v":0,"d":"0.00%"}},{"$nulls":10},"Total",{"$f":"CR27+CR28+CR29+CR30+CR31+CR32","v":20},{"$f":"CS28+CS27+CS29+CS30+CS31+CS32","v":{"v":1,"d":"100.00%"}},{"$f":"SUM(CT27:CT32)","v":2},{"$f":"SUM(CU27:CU32)","v":7},{"$f":"SUM(CV27:CV32)","v":2},{"$f":"SUM(CW27:CW32)","v":9},{"$f":"CX28+CX27+CX29+CX30+CX31+CX32","v":20},{"$nulls":3},"Total",{"$f":"DC27+DC28+DC29+DC30+DC31+DC32","v":10},{"$f":"DD28+DD27+DD29+DD30+DD31+DD32","v":{"v":0.9999999999999999,"d":"100.00%"}},{"$f":"SUM(DE27:DE32)","v":0},{"$f":"SUM(DF27:DF32)","v":5},{"$f":"SUM(DG27:DG32)","v":1},{"$f":"SUM(DH27:DH32)","v":4},{"$f":"DI28+DI27+DI29+DI30+DI31+DI32","v":10}]
[null,32,4045,30264791,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2025-04-20T15:09:00","هيا الرويلي","moh","2025-04-20","15:09:00",537000666,"48 Hours","2025-04-20","15:09:00","هيا الرويلي","2025-04-20","15:09:00",{"$nulls":3},"2025-04-20","15:28:00","هيا الرويلي",0.013194444443797693,"2025-04-21","09:15:00","هيا الرويلي",0.7409722222218988,"2025-04-21","09:15:00","هيا الرويلي",0,{"$nulls":5},-45767.64444444444,"2025-04-21","16:49:00","هيا الرويلي",1.0562500000014552,"2025-04-21","16:49:00",1.0562500000014552,"قسم المختبر","IT issue","تاخير بظهور نتائج التحاليل في النظام لمدة 35 يوم ","تاخير رفع التحاليل في النظام ","لم يتم رفع التحاليل في النظام ","the test results have not been uploaded to the system","قسم المختبر",{"$nulls":4},"Satisfied","تم التحقق من النظان واتضح وجود تحاليل يتم رفعها خارج المستشفى وان التاخير ليس من قبلنا وتم متابعة النتيجة من قبل المختبر ","تم التواصل من قبل علاقات مرضى ووافادتها بالنتيجة والتوضيح لها ","من الجيد لو تم التواصل مع المريضه وإيضاح الأمر ","تم  التواصل مع المريض والجهه المعنيه بالشكوى وتفهم الأمر ","المختبر ","patient ",{"$nulls":3},"أشواق الحربي",3,{"$f":"BS34/BS35","v":{"v":0.13043478260869565,"d":"13.04%"}},3,0,0,0,{"$f":"BU34+BV34+BW34+BX34","v":3},{"$nulls":4},"Total",{"$f":"CE30+CE31+CE32+CE33","v":4},{"$f":"CF33+CF32+CF31+CF30","v":{"v":1,"d":"100.00%"}}]
[null,33,4046,20269985,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2025-04-20T15:10:00","اشواق الحربي","moh ","2025-04-20","15:10  pm",554183726,"24 Hours","2025-04-20","15:10:00","اشواق الحربي","2025-04-20","15:10:00","2025-04-20","15:10:00","اشواق الحربي","2025-04-20","15:10:00","اشواق الحربي",{"$f":"(Y35+X35)-(T35+S35)","v":0},{"$nulls":13},{"$f":"(AM35+AL35)-(Y35+X35)","v":-45767.631944444445},"2025-04-21","12:38:00","ابرار الشمري ",{"$f":"(AQ35+AP35)-(Y35+X35)","v":0.8944444444423425},"2025-04-20","16:59:00",{"$f":"(AU35+AT35)-(Y35+X35)","v":0.07569444444379769},"قسم الموافقات الطبية","Approval issue","اجراء عملية بتاريخ 24 رمضان بعد انتظار الموافقة المتأخرة من التأمين وبعد الخروج تم اخبارة بعدم تغطية التكاليف\nمن قبل التأمين ومطالبة المشتكي بدفع المستحقات المتبقية","تغطية التكاليف من التأمين","عدم تغطية التكاليف من التأمين","Costs not covered by insurance","قسم الموافقات الطبية",{"$nulls":4},"Satisfied","توضيح من قسم المالية كافة الفواتير المقدمة للخدمات وتغطية التأمين بالكامل","اعطاء كافة التفاصيل والخدمات ","اعطاء كافة التفاصيل والمعلومات اللازمة المتعلقة بالتأمين وماتشملة من خدمات وأيضاح ذلك الامر للمريض قبل اتخاذ اي اجراء","توضيح الافادة بشكل كامل بكل مايتعلق بالتأمين والخدمات الصحية المقدمة","الموافقات الطبية","Hospital",{"$nulls":3},"Total",{"$f":"BS29+BS30+BS31+BS32+BS33+BS34","v":23},{"$f":"BT30+BT29+BT31+BT32+BT33+BT34","v":{"v":1,"d":"100.00%"}},{"$f":"SUM(BU29:BU34)","v":17},{"$f":"SUM(BV29:BV34)","v":4},{"$f":"SUM(BW29:BW34)","v":0},{"$f":"SUM(BX29:BX34)","v":2},{"$f":"BY30+BY29+BY31+BY32+BY33+BY34","v":23},{"$nulls":17},"مراجع",20,{"$f":"CR35/57","v":{"v":0.3508771929824561,"d":"35.09%"}},{"$nulls":8},"ذوي المراجع",10,{"$f":"DC35/57","v":{"v":0.17543859649122806,"d":"17.54%"}}]
[null,34,4046,20269985,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-04-20T15:10:00","اشواق الحربي","moh","2025-04-20","15:10:00",554183726,"24 Hours","2025-04-20","15:10:00","اشواق الحربي","2025-04-20","15:10:00","2025-04-20","15:10:00","اشواق الحربي","2025-04-20","15:10:00","اشواق الحربي",0,{"$nulls":3},{"$f":"(AC36+AB36)-(Y36+X36)","v":-45767.631944444445},{"$nulls":3},{"$f":"(AG36+AF36)-(AC36+AB36)","v":0},{"$nulls":5},-45767.631944444445,"2025-04-21","09:42:00","ابرار الشمري ",0.7722222222218988,"2025-04-21","10:26:00",0.8027777777751908,"قسم المالية","Financial Claim","اجراء عملية بتاريخ 24 رمضان بعد انتظار الموافقة المتأخرة من التأمين وبعد الخروج تم اخبارة بعدم تغطية التكاليف\nمن قبل التأمين ومطالبة المشتكي بدفع المستحقات المتبقية","تغطية التكاليف من التأمين","عدم تغطية التكاليف من التأمين","Costs not covered by insurance","قسم المالية",{"$nulls":4},"Satisfied","توضيح من قسم المالية كافة الفواتير المقدمة للخدمات وتغطية التأمين بالكامل","اعطاء كافة التفاصيل والخدمات ","اعطاء كافة التفاصيل والمعلومات اللازمة المتعلقة بالتأمين وماتشملة من خدمات وأيضاح ذلك الامر للمريض قبل اتخاذ اي اجراء","توضيح الافادة بشكل كامل بكل مايتعلق بالتأمين والخدمات الصحية المقدمة","قسم المالية","Hospital"]
[null,35,4047,2013109802,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-04-20T16:12:00","مرام القحطاني","chl","2025-04-20","16:12:00",null,"48 Hours","2025-04-20","16:12:00","مرام القحطاني","2025-04-20","16:12:00",{"$nulls":3},"2025-04-20","04:16:00","مرام القحطاني",{"$f":"(Y37+X37)-(T37+S37)","v":-0.4972222222277196},{"$nulls":3},-45767.177777777775,{"$nulls":3},0,{"$nulls":5},-45767.177777777775,"2025-04-21","09:42:00","ابرار الشمري",1.226388888891961,"2025-04-20","17:03:00",0.5326388888934162,"قسم المالية","Financial Claim","تم مطالب بمبالغ ماليھ من قبل المسشفى دون التوضيح او المتاعھ لطالبات التامن","مطالبه ماليه","مطالبه ماليه","Financial claim","قسم الماليه",{"$nulls":4},"Dissatisfied","تم الرد من قبل القسم والافاده بالسياسه الماليه في المستشفى الحمادي","تم الرد من قبل القسم والافاده بالسياسه الماليه في المستشفى الحمادي","التنويه بالسياسه الماليه بشكل واضح ","التنويه بالسياسه الماليه بشكل واضح ","قسم المالية","Hospital",{"$nulls":3},"MOH",23,{"$f":"BS37/57","v":{"v":0.40350877192982454,"d":"40.35%"}},{"$nulls":22},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,36,4047,2013109802,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-04-20T16:12:00","مرام القحطاني","chl","2025-04-20","16:12:00",null,"24 Hours","2025-04-20","16:00:00","مرام القحطاني","2025-04-20","16:12:00",{"$nulls":3},"2025-04-20","16:17:00","مرام القحطاني",3.4722222189884633E-3,"2025-04-21","09:42:00","ابرار الشمري",0.7256944444452529,{"$nulls":3},-45768.40416666667,{"$nulls":5},-45767.67847222222,"2025-04-21","12:38:00","ابرار الشمري",0.8479166666656965,"2025-04-20","20:04:00",0.1576388888861402,"قسم الموافقات الطبية","Approval issue","تم مطالب بمبالغ ماليھ من قبل المسشفى دون التوضيح او المتاعھ لطالبات التامن","مطالبه ماليه","مطالبه ماليه","Financial claim","قسم الموافقات الطبية",{"$nulls":4},"Dissatisfied","تم الرد من قبل القسم والافاده بالسياسه الماليه في المستشفى الحمادي","تم الرد من قبل القسم والافاده بالسياسه الماليه في المستشفى الحمادي","التنويه بالسياسه الماليه بشكل واضح ","التنويه بالسياسه الماليه بشكل واضح ","قسم الموافقات الطبيه","Hospital",{"$nulls":28},2,7,2,9,{"$nulls":7},0,5,1,4]
[null,37,4049,30009391,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات العيون","2025-04-21T11:51:00","اشواق الحربي","moh","2025-04-21","11:51:00",null,"24 Hours","2025-04-21","11:51:00","اشواق الحربي","2025-04-21","23:51:00",{"$nulls":3},"2025-04-21","12:15:00","هيا الرويلي",-0.48333333333721384,{"$nulls":3},-45768.510416666664,{"$nulls":3},0,{"$nulls":5},-45768.510416666664,"2025-04-21","12:37:00","اشواق الحربي",0.015277777776645962,"2025-04-21","12:37:00",0.015277777776645962,"د.وافي العنزي","medical reports","تأخير في اصدار الاجازة","تم التأخير في اصدار الاجازة","تأخير في اصدار الاجازه بصحتي","Delay in issuing my health leave","قسم العيون",{"$nulls":4},"Satisfied","تم اصدار جميع الاجازات واعتمادها من قبل الدكتور وافي العنزي","حل المشكلة بالاعتذار وابلآغ المريض بأعتماد الاجازة في منصة صحتي","اصدار اعتماد الاجازة فور وصولها بمنصة صحتي لتفادي مشكلة التأخير في ظل انشغال الدكتور بالمواعيد المتبقية","توضيح الافادة وتفهم المشكلة ","قسم العيون","patient ",{"$nulls":3},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":21},{"$f":"CQ38/CR35","v":{"v":0.1,"d":"10.00%"}},{"$f":"CR38/CR35","v":{"v":0.35,"d":"35.00%"}},{"$f":"CS38/CR35","v":{"v":0.1,"d":"10.00%"}},{"$f":"CT38/CR35","v":{"v":0.45,"d":"45.00%"}},{"$nulls":7},{"$f":"DB38/DC35","v":{"v":0,"d":"0.00%"}},{"$f":"DC38/DC35","v":{"v":0.5,"d":"50.00%"}},{"$f":"DD38/DC35","v":{"v":0.1,"d":"10.00%"}},{"$f":"DE38/DC35","v":{"v":0.4,"d":"40.00%"}}]
[null,38,4054,30043419,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-04-21T14:14:00","هيا الرويلي","moh",{"$nulls":3},"24 Hours","2025-04-21","14:14:00","هيا الرويلي","2025-04-21","14:14:00",{"$nulls":3},"2025-04-21","14:24:00","هيا الرويلي",0.006944444445252884,{"$nulls":3},-45768.6,{"$nulls":3},0,{"$nulls":5},-45768.6,"2025-04-22","13:41:00","هيا الرويلي",0.9701388888934162,"2025-04-21","15:39:00",0.05208333333575865,"قسم الموافقات الطبية","Approval issue","لم يتم تزويد التأمين بتقرير مفصل عن حالة المريض","عدم متابعة طلب التامين ","عدم متابعة طلب التامين ","\"The insurance has not been provided with a detailed report about the patient's condition.\"","الموافقات الطبية",{"$nulls":4},"Satisfied","تم التواصل وتزويد المراجع بالتقاير الازمة ","تم التواصل وتزويد المراجع بالتقاير الازمة ","رفع مستوى الخدمة والتجاوب مع المراجعين ","تم التواصل وتزويد المراجع بالتقاير الازمة ","الموافقات الطبية","patient ",{"$nulls":3},17,4,0,2]
[null,39,4055,20014071,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-04-21T14:29:00","اشواق الحربي","chl","2025-04-21","14:29:00",545544617,"24 Hours","2025-04-21","14:29:00","اشواق الحربي","2025-04-21","14:29:00","2025-04-21","14:29:00","اشواق الحربي","2025-04-21","15:43:00","اشواق الحربي",0.05138888888905058,{"$nulls":3},-45768.654861111114,{"$nulls":3},0,{"$nulls":5},-45768.654861111114,"2025-04-22","12:10:00","ابرار الشمري ",0.8520833333313931,"2025-04-22","10:36:00",0.7868055555518367,"قسم الموافقات الطبية","Approval issue","ود تقديم شكوى بخصوص رفض المسشفى تقديم طلب الموافقة ع العلاج، رغم أن شركة التأمن أفادت بأنھ لا\nماع من الموافقة شرط أن يتم تقديم الطلب من قبل المسشفى باستخدام الكود اليح. وقد تم إبلاغ المسشفى\nّ  أن شركة التأمن ترفض الموافقة، مما سب  تأخ علا\nبذلك، إلا أا ما زالت ترفض تقديم الطلب وتد\nوعطيل اطة الطبية المقررة. أرفق لكم ما ي: صورة من رد شركة التأمن الذي يو أن المشلة تتعلق بطرقة\nتقديم الطلب (كود غ يح). صورة تو استمرار رفض المسشفى رغم التنيھ بتيح الكود المطلوب. آمل من\nمجلس الضمان التكرم بمراجعة الشكوى واتخاذ اللازم لضمان حصو ع حقي  الرعاية الية حسب وثيقة\nالتأمن","رفض التأمين","رفض شركة التأمين","Insurance company refusal","الموافقات الطبية",{"$nulls":4},"Satisfied","اعطاء كافة التفاصيل لرفض شركة التأمين","أيصال التفاصيل موضحة بالرفض","توضيح كافة التفاصيل والخدمات من التأمين والتغطية الكافية للخدمات المقدمة","توضيح الافادة الكاملة لهذا الامر","الموافقات الطبية","Hospital",{"$nulls":3},{"$f":"BR40/BS37","v":{"v":0.7391304347826086,"d":"73.91%"}},{"$f":"BS40/BS37","v":{"v":0.17391304347826086,"d":"17.39%"}},{"$f":"BT40/BS37","v":{"v":0,"d":"0.00%"}},{"$f":"BU40/BS37","v":{"v":0.08695652173913043,"d":"8.70%"}},{"$nulls":21},"In-Patient",2,{"$f":"CR41/CR44","v":{"v":0.1,"d":"10.00%"}},{"$nulls":8},"In-Patient",4,{"$f":"DC41/DC44","v":{"v":0.4,"d":"40.00%"}}]
[null,40,4056,30033204,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-04-21T15:35:00","اشواق الحربي",{"$nulls":4},"24 Hours","2025-04-21","15:29:00","اشواق الحربي","2025-04-21","15:35:00","2025-04-21","15:50:00","اشواق الحربي","2025-04-21","15:50:00","اشواق الحربي",0.010416666664241347,{"$nulls":3},-45768.65972222222,{"$nulls":3},0,{"$nulls":5},-45768.65972222222,"2025-04-22","12:10:00","اشواق الحربي",0.8472222222262644,"2025-04-21","16:57:00",0.04652777778392192,"حصة المالك","Malpractice","ادخلت ابرة سحب الدم بكل قسوة وبدون اي اعتبارات للمريض ، ولم تستطيع سحب العينة في اليد اليمنى سحبت\nالابرة وبدون اي أعتذار طلبت اليد اليسرى وادخلت الابرة بنفس القسوة وكأنها تتعامل مع الات وليس بشر وتقوم\nبتحريك الابرة يمين ويسار داخل اليد دون اي اعتبارات للمريض والألم المصاحب واسلوبها كان فض وغير لبق","سوء المعاملة ","سود المعاملة عند سحب الدم","Patient mistreatment during blood draws","المختبر",{"$nulls":4},"Satisfied","كتابة اعتذار رسمي من قبل الموظفة ","حل المشكلة بالاعتذار ","عدم تكرار ذلك الامر ومراعاة للمريض عند الحضور","تم  التواصل مع المريض وايصال الاعتذار كامل وتفهم الامر بالرضا","قسم المختبر","patient ",{"$nulls":28},"Out-Patient",2,{"$f":"CR42/CR44","v":{"v":0.1,"d":"10.00%"}},{"$nulls":8},"Out-Patient",4,{"$f":"DC42/DC44","v":{"v":0.4,"d":"40.00%"}}]
[null,41,4057,30380166,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-04-22T01:03:00","مرام القحطاني",{"$nulls":4},"48 Hours","2025-04-21","17:23:00","مرام القحطاني","2025-04-22","01:03:00","2025-04-22","10:09:00","مرام القحطاني","2025-04-22","16:50:00","مرام القحطاني",0.6576388888934162,"2025-04-23","09:32:00","ابرار الشمري",0.6958333333313931,{"$nulls":3},-45770.39722222222,{"$nulls":5},-45769.70138888889,"2025-04-24","14:49:00","ابرار الشمري",1.9159722222175333,"2025-04-24","02:04:00",1.3847222222175333," استقبال العيادات الخارجية","Miscommunication","\nزت عند الدكتور محمد العطاس الساعھ 5.10 وحضرت قبل بالموعد ادد وتوجت للاستقبال وقامو بفتح ملف\nوتحصيل الرسوم ووجوي لعيادة رقم 37 وتوجت لا وقيت بالانتظار والمر داخلن طالعن للعيادة وعد طول\nانتظار ذبت للاستقبال وسؤالم عند سب انتظاري الطول ورد ع الموظف ان الدكتور لم يحضر وقامو بالاتصال\nعليھ ولم يجيب وطلبت الغاء الموعد واسجاع المبلغ المدفوع فقالو  توجھ للاستقبال الرئ وذبت للاستقبال\nالرئ وعطوي ورقھ اذب ا للمدير وعدما أعود لم مره اخرى اخذ حقي من الاستار الذي ق ي عدم اخباري\nعدم تواجد الدكتور وعدم ارجاع حقي من مان ماقمت بدقع المبلغ فيھ لماذا انا اتحمل نيجھ ذي الاخطاء واذب\nّ حقي وانا مصاب بالقدم يصعب ع التحرك\nللتنقل بن الاقسام لأخد","وصل المراجع في الموعد المحدد وانتظر الطبيب، ولكن لم يتم إبلاغه بغياب الطبيب عن العيادة","وصل المراجع في الموعد المحدد وانتظر الطبيب، ولكن لم يتم إبلاغه بغياب الطبيب عن العيادة","The patient arrived at the scheduled appointment time and waited for the doctor, but was not informed about the doctor’s absence from the clinic.","استقبال العيادات الخارجيه",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":3},"In-Patient",3,{"$f":"BS43/BS46","v":{"v":0.13043478260869565,"d":"13.04%"}},{"$nulls":22},"ER",16,{"$f":"CR43/CR44","v":{"v":0.8,"d":"80.00%"}},{"$nulls":8},"ER",2,{"$f":"DC43/DC44","v":{"v":0.2,"d":"20.00%"}}]
[null,42,4059,30070567,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-04-21T21:05:00","مرام القحطاني",{"$nulls":4},"48 Hours","2025-04-21","19:42:00","مرام القحطاني","2025-04-21","21:05:00","2025-04-22","10:10:00","مرام القحطاني","2025-04-22","16:47:00","مرام القحطاني",0.820833333338669,"2025-04-23","09:32:00","ابرار الشمري",0.6979166666642413,{"$nulls":3},-45770.39722222222,{"$nulls":5},-45769.69930555556,"2025-04-24","14:49:00","ابرار الشمري",1.9180555555503815,"2025-04-23","14:39:00",0.9111111111124046," استقبال العيادات الخارجية","Miscommunication","\n ل من حضر عدي\nً\nموعدي الساعھ ٧:٢٠ د الساعھ ٧:٤٣ لم يتم الدخول يتم ادخال مر بطرقھ عشوائيھ ايضا\nً يمكنكم التأكد من ذلك يتم الانصاف  حال ان يوجد غلط\nتم ادخالھ مع العلم ظا انت حراري مرتفعھ وايضا\nمن قبلكم الرجاء اتخاذ اللازم ولن ارضا بأقفال الشكوى الا عد حلا ملاحظھ الاشاليھ ذي متكرره لأك من مره\nيمكنكم التأكد من ذلك عن طرق ملفي ويل المواعيد م يتم ز الموعد وم يتم الدخول للدكتور","عدم الالتزام بالمواعيد وتاخير دخول المراجع في الوقت المحدد","عدم الالتزام بالمواعيد وتاخير دخول المراجع في الوقت المحدد","Failure to adhere to scheduled appointments and delay in admitting the patient at the designated time.","استقبال العيادات الخارجيه",{"$nulls":4},"Dissatisfied","تم التحقق من الكاميرات ","اتضح بان الاشكالية من قبل الجكتور وليست من الاستقبال ",{"$nulls":3},"patient ",{"$nulls":3},"Out-Patient",15,{"$f":"BS44/BS46","v":{"v":0.6521739130434783,"d":"65.22%"}},{"$nulls":22},"Total",{"$f":"CR41+CR42+CR43","v":20},{"$f":"CS43+CS42+CS41","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Total",{"$f":"DC41+DC42+DC43","v":10},{"$f":"DD43+DD42+DD41","v":{"v":1,"d":"100.00%"}}]
[4,43,4060,30364065,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2025-04-22T09:20:00","اشواق الحربي",{"$nulls":4},"48 Hours","2025-04-22","09:08:00","اشواق الحربي","2025-04-22","09:20:00","2025-04-22","11:20:00","اشواق الحربي","2025-04-22","11:34:00","اشواق الحربي",0.09305555555329192,{"$nulls":3},-45769.481944444444,{"$nulls":3},0,{"$nulls":5},-45769.481944444444,"2025-04-23","16:32:00","ابرار الشمري ",1.2069444444423425,"2025-04-23","10:02:00",0.9361111111138598,"العيادات الخارجية","prescription issue","عدم صرف الحليب من الصيدليھ رغم مراجعتنا اكثر من ثلاث مرات","عدم الصرف من الصيدلية","عدم صرف الحليب من قبل الصيدلية","Failure to giving milk by the pharmacy","قسم الصيدلية",{"$nulls":4},"Dissatisfied","تم اتخاذ الاجراء المناسب والصرف","الايضاح وافادة بالامر بالقسم المعني","عدم التأخير في صرف اي دواء والتواصل مع المريض عند التأخير","التوضيح والافادة","قسم الصيدلية","patient ",{"$nulls":3},"ER",5,{"$f":"BS45/BS46","v":{"v":0.21739130434782608,"d":"21.74%"}},{"$nulls":22},"Medical",10,{"$f":"CR45/CR49","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"Medical",4,{"$f":"DC45/DC49","v":{"v":0.4,"d":"40.00%"}}]
[null,44,4062,30175469,"مراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2025-04-22T11:46:00","اشواق الحربي",{"$nulls":4},"More than 72 hours","2025-04-22","11:39:00","اشواق الحربي","2025-04-22","11:46:00","2025-04-22","23:39:00","اشواق الحربي","2025-04-22","23:39:00","اشواق الحربي",0.49513888889487134,"2025-04-23","09:32:00","ابرار الشمري",0.41180555555183673,"2025-04-24","11:54:00","ابرار الشمري",1.0986111111124046,"2025-04-26","08:21:00",{"$nulls":3},-45769.98541666667,"2025-04-26","10:30:00","ابرار الشمري ",3.452083333329938,"2025-04-24","17:42:00",1.7520833333328483,"قسم التمريض","Attitude","سوء التعامل ورفع الصوت من الممرضة وعدم نظافة الغرفة","سوء معاملة","سوء التعامل","Patient mistreatment","تمريض غرفة تقديم الادوية الوريدية 20",{"$nulls":4},"Dissatisfied","لا يوجد لعدم رد القسم المعني","لا يوجد لعدم رد القسم المعني","الانضباط بالوائح الخاصة بالانظمة وطرق التعامل امام المريض","التوضيح والاعتذار","قسم التمريض","patient ",{"$nulls":3},"Total",{"$f":"BS43+BS44+BS45","v":23},{"$f":"BT45+BT44+BT43","v":{"v":1,"d":"100.00%"}},{"$nulls":22},"Admin",8,{"$f":"CR46/CR49","v":{"v":0.4,"d":"40.00%"}},{"$nulls":8},"Admin",3,{"$f":"DC46/DC49","v":{"v":0.3,"d":"30.00%"}}]
[null,45,4064,1104986318,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجلدية","2025-04-22T16:33:00","هيا الرويلي",{"$nulls":4},"24 Hours","2025-04-22","16:33:00","هيا الرويلي","2025-04-22","16:33:00",{"$nulls":3},"2025-04-22","16:40:00","هيا الرويلي",0.004861111112404615,{"$nulls":13},-45769.694444444445,"2025-04-22","19:57:00","ابرار الشمري ",0.1368055555576575,"2025-04-22","19:57:00",0.1368055555576575,"نانسي","Documentation","تاخير برفع الوصفة عبر رقيب","تاخير برفع الوصفة عبر رقيب","تاخير برفع الوصفة عبر رقيب","Delay in uploading prescribtion on raqeeb",{"$nulls":5},"Satisfied","تم التحقق من النظام واتضح بان تم رفعها من تاريخ الزياره ","التواصل والتوضيح للمراجع ",{"$nulls":3},"Hospital",{"$nulls":3},"Medical",10,{"$f":"BS47/BS51","v":{"v":0.43478260869565216,"d":"43.48%"}},{"$nulls":22},"Nursing",2,{"$f":"CR47/CR49","v":{"v":0.1,"d":"10.00%"}},{"$nulls":8},"Nursing",3,{"$f":"DC47/DC49","v":{"v":0.3,"d":"30.00%"}}]
[null,46,4066,30373107,"مراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-04-23T09:36:00","اشواق الحربي",{"$nulls":4},"48 Hours","2025-04-23","08:35:00","اشواق الحربي","2025-04-23","09:36:00","2025-04-23","13:51:00","اشواق الحربي","2025-04-23","13:53:00","اشواق الحربي",0.17847222222189885,"2025-04-24","09:22:00","ابرار الشمري",{"$f":"(AC48+AB48)-(Y48+X48)","v":0.8118055555532919},{"$nulls":3},{"$f":"(AG48+AF48)-(AC48+AB48)","v":-45771.39027777778},{"$nulls":5},-45770.57847222222,"2025-04-24","16:25:00","ابرار الشمري",1.1055555555576575,"2025-04-24","16:21:00",1.1027777777781012,"قسم التقارير الطبية","medical reports"," ﺎﻠﻋ ﺖﻠﺼﺣ ﻟا ﺔﻴﺿﺮﳌا ةزﺎﺟﻹا ﺦرﺎﺗ  ثﺪﺣ ﺄﻄﺧ صﻮﺼﺨﺑ ﺔﻈﺣﻼﳌا ﻩﺬ ﻢﻜﺗدﺎﻴﺴﻟ ﻊﻓرأ نأ دوأ ،ﺪﻌو ﺔﺒﻴﻃ ﺔﻴﺤﺗ\n ﺐﺒﻄﻟا ﻞﺒﻗ ﻦﻣ ﻨﻳﺎﻌﻣ ﺖﻤﺗو ،رﻮﻛﺬﳌا ﺦرﺎﺘﻟا  ةدﺎﻴﻌﻠﻟ تﺮﻀﺣ ﺚﻴﺣ .م2025 ﻞﺮﺑأ 22 نﻨﺛﻻا مﻮﻳ ةدﺎﻴﻌﻟا ﻦﻣ\n ﻦﻣ ﻛأ ﺦرﺎﺘﻟا ﻋ ﺪﻴﻛﺄﺘﻟا ﻋ ﺖﺻﺮﺣو .م2025 ﻞﺮﺑأ 23 ءﺎﺛﻼﺜﻟا مﻮﻴﻟ ﺔﻴﺿﺮﻣ ةزﺎﺟإ ﻨﻤﺑ ﻲدﺎﻓأ ﺪﻗو ،ﺺﺘا\n ﺔﻟود ﻦﻣ ﺎأ وﺪﺒو ،ﺔﻴﺮﻌﻟﺎﺑ ﺔﻘﻃﺎﻧ ﻏو ﺔﻳدﻮﻌﺳ ﻏ ﺖﻧﺎ ﺪﻗو ،ﺮﺮﻘﺘﻟا راﺪﺻإ ﻦﻋ ﺔﻟوﺆﺴﳌا ﺔﻔﻇﻮﳌا ﺖﻌﺟارو ،ةﺮﻣ\n ةزﺎﺟﻹا ﻊﻓر ﺪﻨﻋ ﺎﻘﺣﻻ ﺖﺌﺟﻮﻓ ﻧأ ﻻإ ،ﻞﺮﺑأ 23 مﻮﻴﻟ ةزﺎﺟﻹا نأ ﺎﻀﻳأ ﺔﻳﻠﺠﻧﻹا ﺔﻐﻠﻟﺎﺑ ﺎﻠﻋ تﺪﻛأ ﻧأ ﻢﻏرو .ﺔﻮﻴﺳآ\n  ﺮﻈﻨﻟا ﻢﻜﻨﻣ ﻮﺟرأ .ﻤﻋ ﺔﺟ مﺎﻣأ ﺎﺟﺮﺣ  ﺐﺳ ﺎﻣ ﻮو 23، ﺲﻟو ﻞﺮﺑأ 22 ﻮ ﻞﳌا ﺦرﺎﺘﻟا نأ ﻤﻋ مﺎﻈﻧ ﻋ\n ﻢﺿﺮﻌو ﺮﳌا ﻋ ﺮﺛﺆﺗ ءﺎﻄﺧﻷا ﻩﺬ ﻞﺜﻣ نإ ﺚﻴﺣ ،ﺮرﺎﻘﺘﻟا ﻢﺴﻗ  ﺔﻌﺒﺘﳌا تاءاﺮﺟﻹا ﺔﻌﺟاﺮﻣو ،ﺄﻄا اﺬ\n ﺔﻣﻼﺳ نﺎﻤﺿو ﺮﳌا ﺔﺣار ﻋ ﺎﺻﺮﺣ ،ةءﺎﻔﻛو ﺔﻗد ﻛأ نﻔﻇﻮﻤﺑ ﻢﺴﻘﻟا ﺰﺰﻌ حﻗأ ﺎﻤﻛ .ﺎﻋ ﻏ  ﻢ تﻼﻜﺸﳌ\n ﻢﻜﻤﻔﺗو ﻢﻜﻧوﺎﻌ ﻢﻜﻟ ةﺮﻛﺎﺷ .ﺔرادﻹا تاءاﺮﺟﻹا","اصدار تاريخ اجازة مرضية بتاريخ اخر","تم اصدار اجازة مرضية في منصة صحتي مختلف التاريخ","Issuing a different sick leave","قسم التقارير الطبية",{"$nulls":4},"Satisfied","تعديل الاجازة واعتمادها","تعديل التاريخ واصدارها في صحتي","عدم تكرار هذا الامر والتحقق جيدا من ادخال نفس التاريخ الموضح","عدم تكرار هذا الامر والتحقق جيدا من ادخال نفس التاريخ الموضح","قسم التقارير الطبية","patient ",{"$nulls":3},"Admin",12,{"$f":"BS48/BS51","v":{"v":0.5217391304347826,"d":"52.17%"}},{"$nulls":22},"Support Services",0,{"$f":"CR48/CR49","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Support Services",0,{"$f":"DC48/DC49","v":{"v":0,"d":"0.00%"}}]
[null,47,4067,30352479,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-04-23T14:24:00","مرام القحطاني","moh","2025-04-21","12:24:00","مرام القحطاني","24 Hours","2025-04-23","14:24:00","مرام القحطاني","2025-04-23","14:24:00",{"$nulls":3},"2025-04-23","14:36:00","مرام القحطاني",8.333333331393078E-3,"2025-04-24","09:41:00","ابرار الشمري",0.7951388888905058,{"$nulls":3},-45771.40347222222,{"$nulls":5},-45770.60833333333,"2025-04-24","09:49:00","ابرار الشمري",0.8006944444496185,"2025-04-24","09:49:00",0.8006944444496185,"قسم التقارير الطبية","medical reports","خطا باادخال تارخ الاجازة المرضيھ التارخ اليح من قبل الطبب المعا 23/4/2025 وتم كتابا بتارخ 22/4/205","خطا بإدخال تاريخ الاجازة المرضيه","خطا بإدخال تاريخ الاجازة المرضيه","Error in entering the sick leave date.","قسم التقارير الطبية",{"$nulls":4},"Dissatisfied","تم التعديل ورفعها عن طريق المنصه","تم تعديل الاجازه ورفعها في منصة صحتي","الاهتمام بتواريخ ورفع الاجازات ","الاهتمام بتواريخ ورفع الاجازات","قسم التقارير الطبية","Hospital",{"$nulls":3},"Nursing",1,{"$f":"BS49/BS51","v":{"v":0.043478260869565216,"d":"4.35%"}},{"$nulls":22},"Total",{"$f":"CR45+CR46+CR47+CR48","v":20},{"$f":"CS48+CS47+CS46+CS45","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Total",{"$f":"DC45+DC46+DC47+DC48","v":10},{"$f":"DD48+DD47+DD46+DD45","v":{"v":1,"d":"100.00%"}}]
[null,48,4068,2596319521,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-04-23T15:46:00","مرام القحطاني",{"$nulls":4},"24 Hours","2025-04-23","03:46pm","مرام القحطاني","2025-04-23","15:46:00",{"$nulls":3},"2025-04-23","15:50:00","مرام القحطاني",2.7777777722803876E-3,{"$nulls":3},-45770.65972222222,{"$nulls":3},0,{"$nulls":5},-45770.65972222222,"2025-04-23","19:19:00","ابرار الشمري",0.14513888888905058,"2025-04-23","16:02:00",0.008333333338669036,"قسم الموافقات الطبية","Approval issue","عدم تنفيذ توصية اللجنة الطبية لشركة ملاذ وافادت المستشفى أن العملية المطلوبة لا تشمل التنويم وافادت شركة التأمين ملاذ أن العملية تشمل التنويم ورفضت الموافقة على بند التنويم\n","سوء بالخدمة ","عدم ارسال الطلب بطريقه صحيحه ( موافقه طبيه ) ","The request was not submitted correctly (medical approval).","قسم الموافقات الطبية",{"$nulls":4},"Dissatisfied","تم التحقق من الموافقات وتبين بإن تم إرسال جميع التقارير اللازمة  والرفص من قبل شركة التامين ","التواصل مع المراجع وإفادته بجميع التقارير التي تم رفعها ","ان يكون المراجع على اطلاع كامل في حال الرفض والتوضيح له ","التواصل مع المراجع وإفادته بجميع التقارير التي تم رفعها ","قسم الموافقات الطبيه","Hospital",{"$nulls":3},"Support Services",0,{"$f":"BS50/BS51","v":{"v":0,"d":"0.00%"}}]
[null,49,4071,1198936492,"وزارة الصحة","الطوارئ ","الطبي","أطباء الطوارئ ","2025-04-24T09:54:00","ابرار الشمري","MOH","2025-04-23","19:10:00",null,"24 Hours","2025-04-24","09:54:00","ابرار الشمري","2025-04-24","09:54:00",{"$nulls":3},"2025-04-24","10:40:00","ابرار الشمري",0.031944444446708076,{"$nulls":3},-45771.444444444445,{"$nulls":3},0,{"$nulls":5},-45771.444444444445,"2025-04-24","16:14:00","ابرار الشمري",0.2319444444437977,"2025-04-24","15:28:00",0.19999999999708962,"اطباء الطوارئ","Treatment plan issue","تم التوجه بالحالة إلى قسم الطوارئ بسبب وجود جسم غريب (خرز) في أنف الطفل. وقد قرر الطبيب إجراء عملية لإزالته تحت التخدير الكامل، الأمر الذي لم تكن والدة الطفل راضية عنه، حيث أبدت رفضها الشديد لهذا الإجراء. وذكرت أنه لا يوجد أي تواصل أو تعاون من قِبل الطبيب المعالج. كما أفادت بان تم توجهها إلى منشأة صحية أخرى، حيث تم إزالة الجسم الغريب دون الحاجة إلى عملية جراحية والإفادة بإن المستشفى زادها سوء بسبب المحاولات بالخرز وابعادها","سوء بالخدمة ","سوء بالخدمة ","The case was referred to the Emergency Department due to the presence of a foreign object (a bead) in the child’s nose. The doctor decided to perform a procedure to remove it under general anesthesia, which the child’s mother strongly opposed, expressing her dissatisfaction with the decision. She stated that there was no communication or cooperation from the attending physician. She also reported that she went to another healthcare facility, where the foreign object was removed without the need for surgery, and she claimed that the situation worsened at the hospital due to attempts involving the bead and being pushed away.",{"$nulls":5},"Dissatisfied","تم التحقق ",{"$nulls":4},"patient ",{"$nulls":3},"Total",{"$f":"BS47+BS48+BS49+BS50","v":23},{"$f":"BT50+BT49+BT48+BT47","v":{"v":1,"d":"100.00%"}}]
[null,50,4073,20375176,"وزارة الصحة","التنويم ","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2025-04-24T11:01:00","ابرار الشمري","MOH","2025-04-23","19:10:00",null,"24 Hours","2025-04-24","11:01:00","ابرار الشمري","2025-04-24","11:01:00",{"$nulls":3},"2025-04-24","11:05:00","ابرار الشمري",0.002777777779556345,{"$nulls":3},-45771.461805555555,{"$nulls":3},0,{"$nulls":5},-45771.461805555555,"2025-04-24","23:05:00","ابرار الشمري",0.5,"2025-04-24","23:05:00",0.5,"د.صبحي محمود","Attitude","تم رفض العمليه دون التوضيح ","سوء بالخدمة ","تم رفض العمليه دون التوضيح ","The procedure was refused without explanation.",{"$nulls":5},"Dissatisfied","تم التحقق ",{"$nulls":4},"Hospital"]
[null,51,4080,20294127,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-04-26T14:34:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-04-26","12:15:00","ابرار الشمري","2025-04-26","14:34:00","2025-04-27","12:23:00","ابرار الشمري","2025-04-27","12:27:00","ابرار الشمري",0.9118055555591127,{"$nulls":3},-45774.51875,{"$nulls":3},0,{"$nulls":5},-45774.51875,"2025-04-28","16:47:00","ابرار الشمري",1.1805555555547471,"2025-04-27","14:59:00",0.10555555555038154,"د.فهد الدوسري ","Attitude","اثناء نقاشي مع الدكتور اخبرته بأني استخدم علاج سابقا اخبرني بأنه يريد ان يعرف ماهو العلاج السابق اخبرته\nباني سأتواصل مع احد افراد العائلة ليصور لي العلاج اكملنا الحديث عن تفاصيل شكواي بعدها طلب مني الخروج\nمن العيادة وادخال المريض التالي بعد مايخرج المريض ادخل مره اخرى لصرف العلاج فعلا خرجت وانا لا اعلم\nسبب خروجي فكرت ان الطبيب هذا طريقته في صرف العلاج ولكن لافهم الصورة كاملة سألت المنسقة عن سبب\nخروجي ؟ ماعرف لماذا انا انتظر خارجا قالت بتواصل مع الدكتور واخبرك وفعلا تم التواصل خرج المريض\nودخلت انا على نيتي اسأل الدكتور هل صرفت لي العلاج ؟ ذكر برفعة صوت هل فيه مشكلة اذا انتظرتي برا ؟ قلت\nله انا ماعرف ليش انتظر برا عشان كذا انا سألت منسقتك قاطعني ورد بنبرة صوت عاليه اذا مافهمتي شي اسألينيانا لا تسألين احد لو سمحتي ؟ مع العلم لم نتفق انا والطبيب على اي دواء !","سوء بالخدمة ",{"$nulls":7},"Dissatisfied","تم التحقق ",{"$nulls":4},"Hospital"]
[null,52,4083,30379227,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2025-04-26T03:26:00","مرام القحطاني",{"$nulls":4},"More than 72 hours","2025-04-26","15:11:00","مرام القحطاني","2025-04-26","15:26:00","2025-04-26","15:49:00","مرام القحطاني","2025-04-27","15:50:00","ابرار الشمري",1.0166666666627862,"2025-04-28","10:31:00","ابرار الشمري",0.7784722222277196,"2025-04-29","11:54:00","ابرار الشمري",1.0576388888875954,"2025-04-29","08:39:00",{"$nulls":3},-45774.65972222222,{"$nulls":3},-45774.65972222222,null,null,-45774.65972222222,"Dr ABED HOUMOUD AL LEHIBI","Malpractice","خضعت لعملية منظار، وعند الإفاقة لاحظت أن الأسنان الأمامية لديّ مكسورة. قمت بإبلاغ الممرضات، وتم التأكد من\nوجود الكسر. تم تحو إ طبب الأسنان الذي قام بوضع مادة لاصقة شل مؤقت. ولكن عد يومن فقط، انفكت\nالمادة. ذبت إ عيادة خاصة للفحص، وأفاد الطبب أن الأسنان عرضت للكسر الامل، وأن الوضع يتطلب تركيب\nوتد وعلاج جذري، وأكد أن الكسر لا يمكن إصلاحھ بمادة لاصقة فقط. أرجو منكم اتخاذ الإجراء المناسب وتحمل\nالمسؤولية تجاه ذا الضرر.","تعرض الأسنان الأمامية للكسر أثناء أو بعد إجراء عملية المنظار، دون إبلاغ المريض مسبقاً باحتمالية حدوث ذلك، ودون اتخاذ الاحتياطات اللازمة، مما تسبب بضرر جسدي واضح ","تعرض الأسنان الأمامية للكسر أثناء أو بعد إجراء عملية المنظار، دون إبلاغ المريض مسبقاً باحتمالية حدوث ذلك، ودون اتخاذ الاحتياطات اللازمة، مما تسبب بضرر جسدي واضح ","The front teeth were fractured during or after the endoscopy procedure, without prior notification to the patient of the potential risk, and without necessary precautions being taken, resulting in clear physical harm that warrants medical accountability","عيادات الجهاز الهضمي والمناظير",{"$nulls":4},"Dissatisfied","تم التحقق ",{"$nulls":4},"Hospital"]
[null,53,4085,30378700,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2025-04-27T15:51:00","ابرار الشمري",{"$nulls":4},"72 Hours","2025-04-27","13:20:00","ابرار الشمري","2025-04-27","15:51:00","2025-04-27","15:58:00","ابرار الشمري","2025-04-27","15:58:00","ابرار الشمري",0.004861111112404615,{"$nulls":3},-45774.66527777778,{"$nulls":3},0,{"$nulls":5},-45774.66527777778,"2025-04-30","09:29:00","ابرار الشمري",2.7298611111109494,"2025-04-27","20:13:00",0.17708333333575865,"ادارة التنويم ","Negligence","عدم تبليغ الاخصائيبعدم وجود موافقه على اليوم الأخير من التنويم ","عدم تبليغ الاخصائيبعدم وجود موافقه على اليوم الأخير من التنويم ","عدم تبليغ الاخصائيبعدم وجود موافقه على اليوم الأخير من التنويم ","Failure to inform that there was no approval for the last day ","ادارة التنويم "," "," "," "," ","Neutral","التحقيق والرجوع لنظام واثبات بان يوجد إشعار رسالة نصيه من قبل االمستشفى وان تم تبليغ المريضه المنومه بذلك ","التواصل وتوضيح الإفادة ","التوضيح للأب والأم في حال يوجد رفض تنويم بشكل شفوي وتوقيع فورم التبليغ "," "," ","Hospital"," "]
[null,54,4092,30202037,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الغدد الصماء","2025-04-29T11:46:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-04-29","11:46:00","ابرار الشمري","2025-04-29","11:46:00",{"$nulls":3},"2025-04-29","11:51:00","ابرار الشمري",0.003472222226264421,{"$nulls":3},-45776.49375,{"$nulls":3},0,{"$nulls":5},-45776.49375,"2025-04-29","12:23:00","ابرار الشمري",0.022222222221898846,"2025-04-29","12:23:00",0.022222222221898846,"عيادة الغدد","medical reports","تاخير برفع الاجازة المرضيه منذ تاريخ 14/4/2025","تاخير برفع الاجازة","تاخير برفع الاجازة المرضيه منذ تاريخ 14/4/2025","Delay in submitting the medical leave since 14/04/2025.","عيادة الغدد "," "," "," "," ","Satisfied","تعميد الإجازة ","التوضيح للمراجع بان بعد تغير السياسة لرفع الاجازات حصل هناك بعض التأخير لعدم معرفة النظام","سرعة التجاوب من قبل الأطباء بتعميد "," "," ","patient "," "]
[null,55,4094,30167941,"مراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-04-29T15:58:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-04-29","15:04:00","ابرار الشمري","2025-04-29","15:58:00","2025-04-29","16:11:00","مرام القحطاني","2025-04-29","16:11:00","مرام القحطاني",0.009027777778101154,"2025-04-30","11:57:00","ابرار الشمري",0.8236111111109494,"2025-05-01","10:29:00","ابرار الشمري",0.9388888888861402,"2025-05-03","08:53:00",{"$nulls":3},-45776.674305555556,{"$nulls":3},-45776.674305555556,null,null,-45776.674305555556,"6986Dr.GAMAL ELDIN MOSELHY ","Malpractice","خطا طبي ادا إلى اللتهاب أثناء ازالة الناسور ","خطا طبي ","خطا طبي ادا إلى اللتهاب أثناء ازالة الناسور ","Anal inflammation due to an error during the hemorrhoid removal surgery.","تنويم الجراحة العامة"," "," "," "," ","Dissatisfied","جاري التحقيق من قبل الإدارة العليا د .ريما "," "," "," "," ","patient "," "]
[null,56,4100,30334987,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-04-30T09:29:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-04-30","09:29:00","ابرار الشمري","2025-04-30","09:29:00",{"$nulls":3},"2025-04-30","09:34:00","ابرار الشمري",3.4722222189884633E-3,{"$nulls":3},-45777.39861111111,{"$nulls":3},0,{"$nulls":5},-45777.39861111111,"2025-04-30","19:06:00","ابرار الشمري",0.39722222222189885,"2025-04-30","17:36:00",0.33472222222189885,"المدير المناوب ","malpractice","عدم رفع طلب شراء الخدمة من وزارة الصحه ","سوء بالخدمة ","عدم رفع طلب شراء الخدمة من وزارة الصحه ","Failure to submit the service purchase request to the Ministry of Health.","المدير المناوب "," "," "," "," ","Dissatisfied","التحقق من النظام واتضح حسب سياسة وزارة الصحه لايمكن رفع طلب شراء الخدمة على من لديه تامين ساري ","افادة المراجع بذلك وإفادة وزارة الصحه بخطاب رسمي "," "," "," ","Hospital"," "]
[null,57,4103,1216405512,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2025-04-30T21:28:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-04-30","09:28:00","ابرار الشمري","2025-04-30","09:28:00",{"$nulls":3},"2025-04-30","09:35:00","ابرار الشمري",0.004861111112404615,{"$nulls":13},-45777.399305555555,"2025-05-01","10:27:00","ابرار الشمري",1.0361111111124046,"2025-05-01","10:27:00",1.0361111111124046,"تمريض التطعيمات ","medical reports","عدم اضافة التطعيمات بالمنصه ","تاخير بالخدمة ","عدم اضافةً تطعيمات ","Failure to upload the vaccinations to the Seha platform.","تمريض "," "," "," "," ","Satisfied","تحديث بيانات الطفل ورفعها على الفور  ","التوضيح للأب لان لابد من تحديث لبيانات الطفل ورفعها "," "," "," ","patient "," "]
[]
[]
[]
[]
["Week 1",11,null,"MOH",23,{"$f":"E64/E68","v":{"v":0.40350877192982454,"d":"40.35%"}},null,"Medical",{"$nulls":6},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":4},"الشكاوي المصعدة","خلال 72","الموظف المسؤول",{"$nulls":6},"Medical",null,"Average"]
["Week 2",11,null,"CCHI",4,{"$f":"E65/E68","v":{"v":0.07017543859649122,"d":"7.02%"}},null,"أطباء الطوارئ",3,{"$nulls":5},"ابرار بندر الشمري",19,{"$f":"P65/P77","v":{"v":0.3333333333333333,"d":"33.33%"}},7,4,1,7,{"$f":"U66+T66+S66+R66","v":{"v":1,"d":"100.00%"}},{"$nulls":3},"ابرار بندر الشمري",5,{"$f":"AA65/AE71","v":{"v":0.09259259259259259,"d":"9.26%"}},14,{"$f":"AC65/AE71","v":{"v":0.25925925925925924,"d":"25.93%"}},{"$f":"AC65+AA65","v":19},{"$nulls":4},10,1,"ابرار بندر الشمري",{"$nulls":6},"أطباء الطوارئ",3,{"$f":"AVERAGE(AV65:BA65)","v":{"v":2.066666666666667,"d":"2.07"}},4.88,1.1,null,0.22]
["Week 3",20,null,"Patients",20,{"$f":"E66/E68","v":{"v":0.3508771929824561,"d":"35.09%"}},null,"تنويم الباطنية",1,{"$nulls":5},"Percentage",null,null,{"$f":"R65/P65","v":{"v":0.3684210526315789,"d":"36.84%"}},{"$f":"S65/P65","v":{"v":0.21052631578947367,"d":"21.05%"}},{"$f":"T65/P65","v":{"v":0.05263157894736842,"d":"5.26%"}},{"$f":"U65/P65","v":{"v":0.3684210526315789,"d":"36.84%"}},{"$nulls":4},"مها الحنيظل",0,{"$f":"AA66/AE71","v":{"v":0,"d":"0.00%"}},2,{"$f":"AC66/AE71","v":{"v":0.037037037037037035,"d":"3.70%"}},{"$f":"AC66+AA66","v":2},{"$nulls":6},"مها الحنيظل",{"$nulls":6},"تنويم الباطنية",1,{"$f":"AVERAGE(AV66:BA66)","v":8.75},8.75]
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[{"$nulls":3},"In-Patient",11,{"$f":"E69/E72","v":{"v":0.19298245614035087,"d":"19.30%"}},null,"عيادات الجلدية",2,{"$nulls":5},"هيا الرويلي",11,{"$f":"P69/P77","v":{"v":0.19298245614035087,"d":"19.30%"}},3,5,0,3,{"$f":"R70+S70+T70+U70","v":{"v":1,"d":"100.00%"}},{"$nulls":3},"اشواق الحربي",3,{"$f":"AA69/AE71","v":{"v":0.05555555555555555,"d":"5.56%"}},4,{"$f":"AC69/AE71","v":{"v":0.07407407407407407,"d":"7.41%"}},{"$f":"AA69+AC69","v":7},{"$nulls":6},"اشواق الحربي",{"$nulls":6},"عيادات الجلدية",2,{"v":0.34500000000000003,"d":"0.35"},0.56,0.13]
["1st Half",22,null,"Out-Patient",37,{"$f":"E70/E72","v":{"v":0.6491228070175439,"d":"64.91%"}},null,"عيادات الجهاز الهضمي والمناظير",2,{"$nulls":5},"Percentage",null,null,{"$f":"R69/P69","v":{"v":0.2727272727272727,"d":"27.27%"}},{"$f":"S69/P69","v":{"v":0.45454545454545453,"d":"45.45%"}},{"$f":"T69/P69","v":{"v":0,"d":"0.00%"}},{"$f":"U69/P69","v":{"v":0.2727272727272727,"d":"27.27%"}},{"$nulls":4},"رهف العنزي",1,{"$f":"AA70/AE71","v":{"v":0.018518518518518517,"d":"1.85%"}},4,{"$f":"AC70/AE71","v":{"v":0.07407407407407407,"d":"7.41%"}},{"$f":"AA70+AC70","v":5},{"$nulls":13},"عيادات الجهاز الهضمي والمناظير",2,{"$f":"AVERAGE(AV70:BA70)","v":1.92},1.92]
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["Total",{"$f":"B71+B70","v":57},null,"Total",{"$f":"E69+E70+E71","v":57},{"$f":"F69+F70+F71","v":{"v":1,"d":"100.00%"}},null,"عيادات العيون",1,{"$nulls":5},"Percentage",null,null,{"$f":"R71/P71","v":{"v":0.25,"d":"25.00%"}},{"$f":"S71/P71","v":{"v":0.4166666666666667,"d":"41.67%"}},{"$f":"T71/P71","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$f":"U71/P71","v":{"v":0.25,"d":"25.00%"}},{"$nulls":9},{"$f":"AD71+AB71","v":{"v":0.9999999999999999,"d":"100.00%"}},{"$nulls":4},2,null,"ابرار بندر الشمري",{"$nulls":6},"عيادات العيون",1,{"v":0.009,"d":"0.01"},0.009]
[{"$nulls":3},"Medical",24,{"$f":"E73/E77","v":{"v":0.42105263157894735,"d":"42.11%"}},null,"عيادات الغدد الصماء",1,{"$nulls":5},"اشواق الحربي",8,{"$f":"P73/P77","v":{"v":0.14035087719298245,"d":"14.04%"}},5,2,0,1,{"$f":"R74+S74+T74+U74","v":{"v":1,"d":"100.00%"}},{"$nulls":15},"مها الحنيظل",{"$nulls":6},"عيادات الغدد الصماء",1,{"v":0.013,"d":"0.01"},0.013]
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[{"$nulls":3},"Nursing",6,{"$f":"E75/E77","v":{"v":0.10526315789473684,"d":"10.53%"}},null,"عيادات جراحة الأنف وأذن وحنجرة",1,{"$nulls":5},"رهف العنزي",5,{"$f":"P75/P77","v":{"v":0.08771929824561403,"d":"8.77%"}},4,0,0,1,{"$f":"R76+S76+T76+U76","v":{"v":1,"d":"100.00%"}},{"$nulls":15},"هيا الرويلي",{"$nulls":6},"عيادات جراحة الأنف وأذن وحنجرة",1,{"$f":"AVERAGE(AV75:BC75)","v":1.79},1.79]
[{"$nulls":3},"Support Services",0,{"$f":"E76/E77","v":{"v":0,"d":"0.00%"}},null,"عيادات جراحة المسالك البولية",1,{"$nulls":5},"Percentage",null,null,{"$f":"R75/P75","v":{"v":0.8,"d":"80.00%"}},{"$f":"S75/P75","v":{"v":0,"d":"0.00%"}},{"$f":"T75/P75","v":{"v":0,"d":"0.00%"}},{"$f":"U75/P75","v":{"v":0.2,"d":"20.00%"}},{"$nulls":16},"اشواق الحربي",{"$nulls":6},"عيادات جراحة المسالك البولية",1,2.85,2.85]
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[{"$nulls":7},"قسم الصيدلية",1,{"$nulls":8},{"$f":"R77/P77","v":{"v":0.38596491228070173,"d":"38.60%"}},{"$f":"S77/P77","v":{"v":0.2982456140350877,"d":"29.82%"}},{"$f":"T77/P77","v":{"v":0.05263157894736842,"d":"5.26%"}},{"$f":"U77/P77","v":{"v":0.2631578947368421,"d":"26.32%"}},{"$nulls":14},"Total Escalated",10,{"$nulls":7},"قسم الصيدلية",1,{"$f":"AVERAGE(AV78:BA78)","v":1.19},1.19]
[{"$nulls":7},"قسم المختبر",2,{"$nulls":26},"Total Closed",2,{"$nulls":7},"قسم المختبر",2,{"$f":"AVERAGE(AV79:BA79)","v":{"v":0.5705,"d":"0.57"}},1.05,0.091]
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[]
[{"$nulls":7},"Non-Medical",{"$nulls":36},"Non-Medical",null,"Average"]
[{"$nulls":7},"إدارة التنويم",1,{"$nulls":35},"إدارة التنويم",1,{"$f":"AVERAGE(AV83:BD83)","v":2.72},2.72]
[{"$nulls":7},"استقبال العيادات الخارجية",6,{"$nulls":35},"استقبال العيادات الخارجية",6,{"$f":"AVERAGE(AV84:BD84)","v":{"v":4.069999999999999,"d":"4.07"}},5.85,3.58,null,7.52,3.67,1.89,1.91]
[{"$nulls":7},"المدير المناوب",4,{"$nulls":35},"المدير المناوب",4,{"v":0.7925,"d":"0.79"},0.8,1.1,null,0.89,0.38]
[{"$nulls":7},"الموافقات الطبية ",7,{"$nulls":35},"الموافقات الطبية",7,{"v":0.9399999999999998,"d":"0.94"},1.76,1.17,null,0.88,0.84,0.96,0.84,0.13]
[{"$nulls":7},"قسم التقارير الطبية",5,{"$nulls":35},"قسم التقارير الطبية",5,1.16,0.02,0.26,null,3.64,1.09,0.79]
[{"$nulls":7},"قسم المالية",2,{"$nulls":35},"قسم االمالية",2,{"v":0.985,"d":"0.99"},0.76,1.21]
[{"$nulls":7},"قسم المواعيد",2,{"$nulls":35},"قسم المواعيد",2,{"v":1.995,"d":"2.00"},3.08,0.91]
[{"$nulls":7},"Total",{"$f":"SUM(I83:I89)","v":27},{"$nulls":35},"Total",{"$f":"SUM(AT83:AT89)","v":27}]
[]
[{"$nulls":7},"Nursing",{"$nulls":36},"Nursing",null,"Average"]
[{"$nulls":7},"تمريض تنويم الباطنية",1,{"$nulls":35},"تمريض تنويم الباطنية",1,{"$f":"AVERAGE(AV93:BD93)","v":1.75},1.75]
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[{"$nulls":7},"تمريض تنويم النساء والولادة",1,{"$nulls":35},"تمريض تنويم النساء والولادة",1,{"$f":"AVERAGE(AV95:BD95)","v":11.92},11.92]
[{"$nulls":7},"تمريض الطوارئ",1,{"$nulls":35},"تمريض الطوارئ",1,5.02,5.02]
[{"$nulls":7},"تمريض غرفة التطعيمات",1,{"$nulls":35},"تمريض غرفة التطعيمات",1,{"$f":"AVERAGE(AV97:BD97)","v":1.02},1.02]
[{"$nulls":7},"Total",{"$f":"I93+I94+I95+I96+I97","v":6},{"$nulls":35},"Total",{"$f":"AT93+AT94+AT95+AT96","v":5}]
[]
[{"$nulls":7},"Total",{"$f":"I98+I90+I80","v":57}]

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[{"$nulls":10},"MOH & CHI","Date","Time","Phone Number","Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":22},4114,30367917,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2025-05-03T16:39:00","مرام القحطاني","24 Hours",null,null,4138,2539230603,"مجلس الضمان الصحي","الطوارئ","الطبي","أطباء الطوارئ","2025-05-08T19:27:00","ابرار الشمري","48 Hours",null,null,4120,30332203,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأوعية الدموية","2025-05-05T03:40:00","ابرار الشمري","48 Hours",null,null,4104,30368108,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-05-01T09:17:00","ابرار الشمري","More than 72 hours"]
[1,1,4104,30368108,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-05-01T09:17:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-05-01","09:17:00","ابرار الشمري","2025-05-01","09:17:00",{"$nulls":3},"2025-05-01","19:14:00","ابرار الشمري",{"$f":"(Y3+X3)-(T3+S3)","v":0.4145833333313931},"2025-05-04","01:55:00","ابرار الشمري",{"$f":"(AC3+AB3)-(Y3+X3)","v":2.2784722222204437},"2025-05-06","15:56:00","ابرار الشمري",{"$f":"(AG3+AF3)-(AC3+AB3)","v":2.5840277777824667},"2025-05-07","15:59:00","ابرار الشمري",{"$f":"(AK3+AJ3)-(Y3+X3)","v":5.864583333335759},{"$nulls":3},{"$f":"(AO3+AN3)-(Y3+X3)","v":-45778.80138888889},"2025-05-22","14:34:00","ابرار الشمري",{"$f":"(AS3+AR3)-(Y3+X3)","v":20.805555555554747},"2025-05-09","18:58:00",{"$f":"(AW3+AV3)-(Y3+X3)","v":7.988888888889051},"د. محمد عوض ","policies"," تم سوال زوجتي عند الفحوصات الوضعيه الخاصه هل زوجك ذو علاقات خارجيه متعدده","الفاظ غير مهنيه ","During the positional examinations, my wife was asked: 'Does your husband have multiple extramarital",null,null,"Satisfied","اهمال من قبل رئيس القسم والاطباء المشتكى عليهم ",null,"د. محمد عوض رغم التواصل عدة مرات واستنفاذ جميع التذكيرات والاتصال اكثر من 4 مرات ",{"$nulls":5},"Hospital",{"$nulls":4},4114,30367917,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-05-03T16:39:00","مرام القحطاني","24 Hours",null,null,4198,30361409,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-05-20T13:57:00","ابرار الشمري","24 Hours",null,null,4125,30088028,"مراجع","التنويم","الخدمات المساندة","قسم المطبخ","2025-05-05T19:54:00","مها الحنيظل","72 Hours",null,null,4107,1788874,"ذوي المراجع","التنويم","الخدمات المساندة","قسم النظافة","2025-05-01T17:03:00","ابرار الشمري","48 Hours"]
[null,2,4107,1788874,"ذوي المراجع","التنويم","الخدمات المساندة","قسم النظافة","2025-05-01T17:03:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-05-01","16:46:00","ابرار الشمري","2025-05-01","17:03:00","2025-05-01","21:14:00","ابرار الشمري","2025-05-03","14:27:00","ابرار الشمري",1.8916666666627862,{"$nulls":3},-45780.60208333333,{"$nulls":3},0,null,null," ",-45780.60208333333,{"$nulls":3},-45780.60208333333,"2025-05-04","21:00:00","ابرار الشمري",1.272916666668607,"2025-05-03","15:41:00",0.05138888888905058,"قسم الأمن ","Attitude",{"$nulls":5},"Satisfied",{"$nulls":3},"تم الرجوع الى الكاميرات من قبل علاقات مرضى والتحقق من الكاميرات واتضح حقيقة الشكوى بإن فعلاً تم دخول شخص غريب بشكل مقصود تم التواصل مع الامن وتصعيد الشكوى للجهه المعنيه (الشرطه ) بناءً على طلب المريضه ","تصعيد لشرطه ","تشديد الرقابه من قبل الامن على غرف المرضى المنومين ","تصعيد لشرطه ","الامن ","patient ",{"$nulls":4},4132,1072612995,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-05-07T15:07:00","ابرار الشمري","24 Hours",null,null,4199,30382073,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-05-20T14:02:00","ابرار الشمري","24 Hours",null,null,4126,20295763,"مراجع","التنويم","الطبي","وحدة مرضى طويلي الإقامة","2025-05-06T13:23:00","ابرار الشمري","48 Hours",null,null,4116,20295763,"ذوي المراجع","التنويم","الطبي","قسم التخدير","2025-05-03T18:56:00","ابرار الشمري","More than 72 hours"]
[null,3,4114,30367917,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2025-05-03T16:39:00","مرام القحطاني","MOH","2025-05-03","16:39:00",null,"24 Hours","2025-05-03","16:39:00","مرام القحطاني ","2025-05-03","16:39:00",{"$nulls":3},"2025-05-03","16:55:00","مرام القحطاني",0.011111111110949423,{"$nulls":3},-45780.70486111111,{"$nulls":3},0,null,null," ",-45780.70486111111,{"$nulls":3},-45780.70486111111,"2025-05-04","13:55:00","ابرار الشمري",0.875,"2025-05-04","08:53:00",0.6652777777781012,"قسم الموافقات الطبية","Approval issue",{"$nulls":5},"Satisfied",{"$nulls":3}," تمت الموافقة ع 5 ايام تنوم للمرض من قبل وزارة الة من تارخ 26/1/2025\nا تارخ 30/1/2025 وتم رفض التمديد لثلاث ايام من قبل وزراة الة مع العلم تم محاولة اخذ موافقة برفع تقرر\nط محدث بتارخ 12/2/2025 اي عد خروج المرض ولكن لم تتم الموافقة مرفق لكم ة من رفض وزارة الة\nع التمديد"," تمت الموافقة ع 5 ايام تنوم للمرض من قبل وزارة الة من تارخ 26/1/2025\nا تارخ 30/1/2025 وتم رفض التمديد لثلاث ايام من قبل وزراة الة مع العلم تم محاولة اخذ موافقة برفع تقرر\nط محدث بتارخ 12/2/2025 اي عد خروج المرض ولكن لم تتم الموافقة مرفق لكم ة من رفض وزارة الة\nع التمديد",{"$nulls":3},"Hospital",{"$nulls":4},4134,20375176,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-05-07T16:40:00","مرام القحطاني","24 Hours",null,null,4199,30382073,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-05-20T14:02:00","ابرار الشمري","24 Hours",null,null,4127,40004903,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-05-06T13:59:00","ابرار الشمري","More than 72 hours",null,null,4117,30376826,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-05-04T12:47:00","ابرار الشمري","48 Hours"]
[null,4,4114,30367917,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-05-03T16:39:00","مرام القحطاني","MOH","2025-05-03","16:39:00",null,"24 Hours","2025-05-03","16:39:00","مرام القحطاني ","2025-05-03","16:39:00",null,null," ","2025-05-03","16:54:00","مرام القحطاني ",0.010416666671517305,{"$nulls":3},-45780.70416666667,{"$nulls":3},0,null,null," ",-45780.70416666667,{"$nulls":3},-45780.70416666667,"2025-05-03","18:34:00","ابرار الشمري",0.06944444443797693,"2025-05-03","17:15:00",0.014583333329937886,"قسم المالية","financial claim",{"$nulls":5},"Satisfied",{"$nulls":3},"دخل المرض بتارخ2025-01-26 و ان لديھ موافقة من وزارة الة و تم طلب التمديد من الطبب المعا و تم\nاشعاره بتارخ 2025-01-29 بأن لديكم يوم واحد معلق مع الوزارة و  حال تم الرفض سيتب عليكم مبالغ مالية و تم\nاشعاره شل يومي للأيام المعلقة ح تارخ اروج , و عند الرفض تم اشعاره عن طرق المنصة و تم التواصل عن\nطرق الواس اب و تزوده برقم الطلب التاع للوزارة . و تمت المطالبة نيجةعدم غطية وزارة الة","دخل المرض بتارخ2025-01-26 و ان لديھ موافقة من وزارة الة و تم طلب التمديد من الطبب المعا و تم\nاشعاره بتارخ 2025-01-29 بأن لديكم يوم واحد معلق مع الوزارة و  حال تم الرفض سيتب عليكم مبالغ مالية و تم\nاشعاره شل يومي للأيام المعلقة ح تارخ اروج , و عند الرفض تم اشعاره عن طرق المنصة و تم التواصل عن\nطرق الواس اب و تزوده برقم الطلب التاع للوزارة . و تمت المطالبة نيجةعدم غطية وزارة الة",{"$nulls":3},"Hospital",{"$nulls":4},4144,1214826883,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-05-11T12:32:00","ابرار الشمري","24 Hours",{"$nulls":13},4128,30311670,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2025-05-06T16:20:00","مرام القحطاني","48 Hours",null,null,4133,30376554,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-05-07T17:22:00","ابرار الشمري","72 Hours"]
[null,5,4116,20295763,"ذوي المراجع","التنويم","الطبي","قسم التخدير","2025-05-03T18:56:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-05-03","18:00:00","ابرار الشمري","2025-05-03","18:00:00",{"$nulls":3},"2025-05-03","19:00:00","ابرار الشمري",0.04166666666424135,"2025-05-04","13:56:00","ابرار الشمري",0.788888888891961,"2025-05-06","15:52:00","ابرار الشمري",2.0805555555562023,"2025-05-06","15:52:00","ابرار الشمري",2.8694444444481633,{"$nulls":3},-45780.791666666664,"2025-05-07","07:35:00","ابرار الشمري",3.524305555554747,"2025-05-04","23:35:00",1.1909722222262644,"اخصائيين التخدير ","Malpractice","محاولات فاشله بادخال الابره في يد المريض مما سبب كدمات واضحه استمرت لعدة ايام المحاولات كانت من قبل اخصائيين بينما تمت المحاول من قبل اخصائي ثالث بااسم / نادر ونجح باادخال الابره من اول محاوله ارجو التحقيق واتخاذ ماهو لازم . ","فشل حقن الابره في يد المريض ","There were multiple failed attempts to insert the needle into the patient’s hand, which resulted in visible bruising that lasted for several days. These attempts were made by specialists. However, the procedure was later successfully performed on the first attempt by a third specialist named Nader. I request an investigation and appropriate action to be taken.","لايوجد وتم تصعيد الشكوى للادارة الطبيه لم يقتنع بالرد ",null,"Satisfied",{"$nulls":3},"التحقيق من قبل الدكتور عبد الاله الصعيبي ورئيس القسم وعلاقات مرضى وعقد اجتماع مع ذوي المريض ","رضى المريض بإن تم الاتخاذ الاجراء اللازم من قبل الادارة الطبيه ","لايوجد ","اتخاذ اجراء اللازم وتوضيح للمريض بإن يوجد انتفاخات واحتباس سوائل لدى المريض كثرة المحاولات واردة ","التخدير ","Hospital",{"$nulls":4},4149,30048461,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المواعيد","2025-05-12T14:25:00","مرام القحطاني","24 Hours",{"$nulls":13},4131,20258212,"مراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-05-07T13:12:00","مرام القحطاني","24 Hours",null,null,4135,30128008,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-05-08T12:21:00","مرام القحطاني","More than 72 hours"]
[null,6,4117,30376826,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-05-04T12:47:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-05-03","20:36:00","ابرار الشمري","2025-05-04","12:47:00","2025-05-04","20:53:00","ابرار الشمري","2025-05-04","20:54:00","ابرار الشمري",0.33819444444816327,{"$nulls":3},-45781.870833333334,{"$nulls":3},0,null,null," ",-45781.870833333334,{"$nulls":3},-45781.870833333334,"2025-05-06","15:53:00","ابرار الشمري",1.7909722222248092,"2025-05-05","16:50:00",0.8305555555562023,"قسم الموافقات الطبيه ","Negligence","عد الخروج من الكشف الطبي من عياده الدكتور محمد عوض , تم التوجه لصرف الوصفه الطبيه من الصيدليه\nوبعد فتره من الانتظار زادت عن الصف الساعه توجهت الي الموظفه المذكوره لسؤالها عن حاله الموافقه ع\nالوصفه من الشركه التامين افادت بان المواصفه معلقه لدي شركه التامين ,, وبعد مده انتظار اخري قاربت\nالنصف ساعه توجهت لنفس الموظفه وافادت نفس الافاده السابقه ,, ومن بعد سؤالها مباشره توجهت الي موظفه\nالموافقات المتواجده بالصيدليه الرئيسيه افادت بان الرد جاء من شركه التامين في تمام الساعه 7:21 مساءا وفادت\nايضا بانه تم رفض الطلب (ليست لدي مشكله في الرفض من قبل شركه التامين) ,, النتيجه انني انتظرت مده تزيد\nعن الساعه بدون وجود اي داعي لذلك","تاخير بالخدمة ","After completing the medical consultation at Dr. Mohammed Awad’s clinic, I proceeded to the pharmacy to fill the prescription. After waiting for more than half an hour, I approached the mentioned staff member to ask about the approval status from the insurance company. She informed me that the request was still pending with the insurance company. After another wait of nearly 30 minutes, I approached the same staff member again, and she gave me the same response. Immediately after speaking with her, I approached the insurance approvals officer at the main pharmacy, who informed me that a response had actually been received from the insurance company at 7:21 PM, and the request had been rejected. (I have no issue with the rejection by the insurance company.) The issue is that I waited for over an hour unnecessarily.",null,null,"Dissatisfied",{"$nulls":3},"التحقق  من قبل المشرف ","عدم وجود تاخير  من قبل المستشفى التاخير من قبل التامين ","التوضيح للمراجع حالة الطلب ","التوضيح للمراجع حالة الطلب ","الموافقات ","Hospital",{"$nulls":4},4150,1825222,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-05-12T14:41:00","مرام القحطاني","24 Hours",{"$nulls":13},4146,1832594,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-05-12T11:12:00","مرام القحطاني","More than 72 hours",null,null,4143,30117112,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2025-05-12T12:07:00","مرام القحطاني","More than 72 hours"]
[null,7,4120,30332203,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأوعية الدموية","2025-05-05T03:40:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-05-04","20:53:00","ابرار الشمري","2025-05-05","03:40:00",{"$nulls":3},"2025-05-06","16:39:00","ابرار الشمري",1.5409722222175333,"2025-05-07","14:42:00","ابرار الشمري",0.9187500000043656,{"$nulls":3},-45784.6125,null,null," ",-45783.69375,{"$nulls":3},-45783.69375,"2025-05-07","19:36:00","ابرار الشمري",1.1229166666671517,"2025-05-07","19:36:00",1.1229166666671517,"د. خالد البريكيت ","Miscommunication","دخلت على الدكتور في ثلاثة\nمواعيد (وكلها أطلع غيّر راضي منه) الموعد الأول دخلت عليه بعد موعدي بأكثر من 30 دقيقة لأعرض حالتي\nالمرضية ( دوالي ) فلما شاهد الحالة قال هذي دوالي وتحتاج لأخذ لك أشعة فقلت له أطلبها في النظام وسأذهب\nلقسم الأشعة لعملها .. فقال لي الأشعة عندي وأنا أعملها .. قلت له إذاً أعملها الآن فأنا عندك .. فأعتذر بحجة أن\nبعدي 5 حالات وأن الوقت لايساعده وطلب أن أخذ موعد آخر .. فتقبلت الأمر على مضض وخرجت من عنده مُستاء\nلإن المفروض يأخذ لي الأشعة فحديثي معه لم يتعدى دقائق ولكني تقبلت الأمر . الموعد الثاني دخلت عليه بعد أن\nتأخر علي 30 دقيقة ( وأتفهم وأقبل أن يتأخر الدكتور أحياناً لكن أن يُصبح نمط متكرر ) فهذا غير مقبول وأستهتار\nواضح بحقوق المرضى ومعاناتهم .. الشاهد من الحديث دخلت عليه في موعدي لكي أعمل الأشعة .. فأعتذر مني\nبحجة أنّ الجهاز ليس عنده وأخذوه قسم الأشعة وطلب مني إذا كنت أستطيع الإنتظار نصف ساعة أو أكثر فقد يُعاد\nإليه الجهاز .. فقلت له ليس لدي مشكلة في الإنتظار نصف ساعة أو أكثر ولكن الأمر ليس بيديك هو بيد من عنده\nالجهاز وقدّ لايعيده لك بعد نصف ساعة فهو من يتحكم بوقت إعادته فطلب مني أخذ موعد آخر ( فخرجت من عنده\nغاضب ومُستاء من هذا التعامل الذي يفتقد إلى أدنى احساس بالمسؤولية المهنية أو احترام لوقت المرضى ) ..\nالموعد الثالث كان البارحة الأحد 7.20 مساءاً حضرت كالعادة قبل موعدي وجلست أمام عيادته أنتظر دوري حاليّ\nكحال المرضى الملتزمين بمواعيدهم .. جاء وقّت موعدي ولم أدخل على الدكتور وذلك بسبب أن المرضى الذين\nليس لديهم موعد بمجرد أن يفتح الباب يدخلون والمصيبة يستقبلهم ثم أتت مريضة   منومة   على السرير برفقة\nممرضين وأدخلت عليه والمفروض أن لاينزل بالمريض المنوم في الغرف أو الطورائ للدكتور في العيادة\nالخارجية هو من يذهب لهم في غير وقت العيادة احتراماً لمن تكلف وأخذ موعد والتزم به .. وأتت أثنتان ودخلو\nعليه وأنا وغيري ممن نحمل مواعيد ومحترمين أنفسنا لم ندخل ( بالطبع لو تم سؤاله سيقول غير صحيح ولكني\nسا أُدلل على صحة كلامي آخر الشكوى ) الساعة 8 لم يروق لي هذا العمل اللامسؤول ولا تعامل الدكتور الغير مهني\nالذّي يؤثر سلباً على ثقة المريض في الدكتور وجودة الرعاية الطبية المقدمة .. فذهبت شاكياً الى مدير العيادات\nفطلب مني الذهاب إلى علاقة المرضى لتقديم الشكوى وذهبت لهم ( والضغط عندي أصبح مرتفعاً ) بسبب تعامل\nالدكتور السيئ .. شرحت للموظفة ما واجهني .. وطلبت مني الموظفة ( مشكورة ) بأن أذهب معها للدكتور\nوستدخلني عليه وذهبت معها ليس لكي أدخل على الكتور فأنا لم أعد أرغب التعامل معه ولا حتى المستشفى","تاخير بالخدمة "," I had three appointments with the doctor (and left each time dissatisfied). During the first appointment, I entered more than 30 minutes after my scheduled time to present my medical condition (varicose veins). When the doctor saw the case, he said, \"This is varicose veins and you need to do an ultrasound.\" I asked him to request the scan in the system so I could go to the radiology department to have it done. He responded that the ultrasound machine was with him and he would do it. I then asked him to do it right away since I was already with him. He apologized, saying that he had five more cases after me and didn’t have enough time. He asked me to book another appointment. I accepted it reluctantly and left feeling upset, since he should have done the scan—my discussion with him didn’t take more than a few minutes. Still, I accepted it.\n\nIn the second appointment, I entered after a 30-minute delay again (I understand doctors can run late sometimes, but this recurring pattern is unacceptable and shows a disregard for patients’ rights and suffering). Anyway, I went in to have the scan done. The doctor apologized again, saying the machine was not with him—it had been taken by the radiology department. He asked if I could wait for half an hour or more in case the machine was returned to him. I said I didn’t mind waiting, but the matter wasn’t in his hands—it depended on whoever had the machine, and they might not return it in that time. Still, he told me to book another appointment. I left angry and upset at this unprofessional handling, which shows a lack of responsibility and respect for patients' time.\n\nThe third appointment was yesterday, Sunday, at 7:20 PM. As usual, I arrived early and sat in front of his clinic waiting for my turn, just like the other patients who were committed to their appointments. When my appointment time came, I wasn’t called in because patients without appointments were entering as soon as the door opened, and the doctor received them. Then, a bedridden patient arrived on a stretcher with two nurses and was let in. This should not happen—bedridden patients should be seen in their rooms or the emergency department by the doctor, not brought to the outpatient clinic during clinic hours, out of respect for those who booked and showed up for appointments.\n\nTwo other women also entered before me while I and others with scheduled appointments waited politely. (Of course, if you ask the doctor, he’ll deny this—but I can prove it at the end of this complaint.) By 8 PM, I had had enough of this irresponsible behavior and unprofessional conduct from the doctor, which negatively impacts the patient’s trust in the doctor and the quality of care provided. I went to complain to the clinic supervisor, who referred me to the Patient Relations department. I went to them (by this time, my blood pressure had risen due to the doctor’s poor treatment). I explained the situation to the staff member there, and she kindly offered to accompany me to the doctor’s clinic and let me in. I went with her—not because I ",null,null,"Satisfied",{"$nulls":3},"الانذار لفظياً لطبيب المعالج ","الانذار لفظياً لطبيب المعالج ",null,"التعهد بعد التاخير بدخول المرضى ","د. خالد ","patient ",{"$nulls":4},4155,1057794859,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-05-13T14:33:00","ابرار الشمري","24 Hours",{"$nulls":13},4151,30144963,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-05-12T15:28:00","مرام القحطاني","48 Hours",null,null,4145,30363503,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-05-12T13:19:00","مرام القحطاني","More than 72 hours"]
[null,8,4125,30088028,"مراجع","التنويم","الخدمات المساندة","قسم المطبخ","2025-05-05T19:54:00","مها الحنيظل",{"$nulls":4},"72 Hours","2025-05-05","19:39:00","مها الحنيظل","2025-05-05","19:54:00","2025-05-05","20:14:00","مها الحنيظل","2025-05-05","20:15:00","مها الحنيظل",0.014583333329937886,"2025-05-06","15:53:00","ابرار الشمري",0.8180555555591127,"2025-05-07","14:56:00","ابرار الشمري",0.960416666661331,null,null," ",-45782.84375,{"$nulls":3},-45782.84375,"2025-05-08","15:39:00","ابرار الشمري",2.8083333333343035,"2025-05-08","15:47:00",2.81388888888614,"قسم المطبخ ","Malpractice","جودة الطعام ","تدني جودة الطعام في المنشأة، حيث يفتقر للطعم والنكهة، بالإضافة إلى عدم وجود خيارات مناسبة للمرضي. لقد لاحظت تكرار هذه المشكلة خلال ثلاث ولادات متتالية، مما يؤثر سلباً على الحالة الصحية للمرضى. كما أن الفطور غالباً ما يتسبب في دوخة متكررة.","the issue of food quality in the facility. The meals lack taste and flavor, and there are insufficient options suitable for patients. I have noticed this problem recurring over three consecutive births, which negatively impacts the health of the patients.",null,null,"Dissatisfied",{"$nulls":3},"إرسال الشكوى في نفس اليوم، مع التأكيد على ضرورة الرد في أقرب وقت ممكن لضمان تقديم خدمة جيدة للمرضى.",null,"تحسين جودة الطعام يتطلب استخدام مكونات طازجة، تنويع القوائم، تدريب الطهاة، تسريع خدمة التوصيل، إجراء استبيانات للمرضى، وتوفير خيارات صحية، مع التواصل الفعال لتلقي الملاحظات.","تنويع الخيارات لتلبية احتياجات المرضى.\n","قسم الطبخ ","patient ",{"$nulls":4},4162,30031284,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-05-14T09:54:00","مها الحنيظل","24 Hours",{"$nulls":13},4163,1182176,"مراجع","التنويم","الخدمات المساندة","قسم المطبخ","2025-05-14T13:19:00","مها الحنيظل","24 Hours",null,null,4152,1253973,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات القلب","2025-05-12T18:56:00","مها الحنيظل","72 Hours"]
[null,9,4126,20295763,"مراجع","التنويم","الطبي","وحدة مرضى طويلي الإقامة","2025-05-06T13:23:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-05-06","13:23:00","ابرار الشمري","2025-05-06","13:23:00",{"$nulls":3},"2025-05-06","13:34:00","ابرار الشمري",0.00763888889196096,{"$nulls":3},-45783.56527777778,{"$nulls":3},0,null,null," ",-45783.56527777778,{"$nulls":3},-45783.56527777778,"2025-05-07","19:35:00","ابرار الشمري",1.2506944444394321,"2025-05-07","00:47:00",0.46736111110658385,"د. عبد العزيز ","Malpractice","تدهور الحالة الصحية للمريض وحصول مضاعفات نقص بالسوائل واللتهاب ",null,"\"The patient's health condition deteriorated, leading to complications including dehydration and inflammation.\"",null,null,"Satisfied",{"$nulls":3},"التحقق من السجل المرضي للمريض وعقد اجتماع من قبل علاقات مرضى والمدير الطبي ورئيس القسم","عدم تجديد العقد مع الطبيب المعالج",null,null,"وحدة طو يلي الاقامة ","patient ",{"$nulls":4},4164,30146892,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-05-14T14:03:00","مها الحنيظل","24 Hours",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},4166,20146326,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة التجميلية","2025-05-15T09:20:00","مها الحنيظل","More than 72 hours",null,null,4158,30349194,"ذوي المراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2025-05-13T20:08:00","مرام القحطاني","More than 72 hours"]
[null,10,4127,40004903,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-05-06T13:59:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-05-06","13:59:00","ابرار الشمري","2025-05-06","13:59:00",{"$nulls":3},"2025-05-06","16:39:00","ابرار الشمري",0.11111111110949423,"2025-05-07","14:57:00","ابرار الشمري",0.9291666666686069,"2025-05-08","16:21:00","ابرار الشمري",1.0583333333343035,"2025-05-08","17:33:00","ابرار الشمري",2.037499999998545,"2025-05-28","12:30:00","ابرار الشمري",21.827083333337214,{"$nulls":3},-45783.69375,null,null,-45783.69375,null,"Malpractice","راجعت مستشفى الحمادي لسبب وجود نزيف وانا في بداية حملي عند الدكتوره اشواق وبعد الكشف قالت بأن\nالجنين سقط ولايوجد كيس حمل وراجعت بعد اسبوع عند الدكتوره نهال وقالت بأن الحمل سقط ومتبقي قطعه\nصغير ولابد من استخدام اعشاب لكي يسقط القطع المتبقيه من الجنين وبعدها راجعت مستشفى دله واتضح بأن\nالحمل لازال موجود خارج الرحم واجريت عمليه واخرجو الجنين","أرجو منكم النظر في تحسين نظام التغذية وجودة الطعام، وتوفير خيارات أفضل تلبي احتياجات المرضى.","I visited Al Hammadi Hospital due to bleeding at the beginning of my pregnancy. I saw Dr. Ashwaq, and after the examination, she said that the fetus had miscarried and that there was no gestational sac. A week later, I saw Dr. Nihal, who also said that the pregnancy had ended, but that a small piece remained and advised using herbs to help expel the remaining tissue.\n\nAfter that, I went to Dallah Hospital, where it was discovered that the pregnancy was still ongoing but was ectopic (outside the uterus). I underwent surgery, and the fetus was removed.\n\n",{"$nulls":11},"patient ",{"$nulls":4},4181,30367917,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المالية","2025-05-18T19:53:00","ابرار الشمري","24 Hours",null,null,"ابرار بندر الشمري",4,{"$f":"CF12/CF17","v":{"v":1,"d":"100.00%"}},3,1,0,0,{"$f":"CH12+CI12+CJ12+CK12","v":4},{"$nulls":3},4166,20146326,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-05-15T09:10:00","مها الحنيظل","More than 72 hours",null,null,4171,79082,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية لحديثي الولادة","2025-05-17T10:41:00","مرام القحطاني","48 Hours"]
[null,11,4128,30311670,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2025-05-06T16:20:00","مرام القحطاني",{"$nulls":4},"48 Hours","2025-05-06","16:13:00","مرام القحطاني ","2025-05-06","16:20:00","2025-05-06","16:26:00","مرام القحطاني ","2025-05-06","16:28:00","مرام القحطاني",0.00555555555911269,"2025-05-07","14:57:00","ابرار الشمري",0.9368055555532919,{"$nulls":3},-45784.62291666667,null,null," ",-45783.686111111114,{"$nulls":3},-45783.686111111114,"2025-05-08","15:31:00","ابرار الشمري",1.960416666661331,"2025-05-07","15:22:00",0.9541666666627862,"العيادات الخارجية","Malpractice","The nurse failed to take the vital signs such as temperature and blood pressure, mumbled\nincomprehensibly, and struck the lower part of the examination bed in an aggressive and\ninappropriate manner, causing a loud noise throughout the clinic. This behavior is unacceptable, and\neven the doctor expressed disapproval. We request that appropriate action be taken\n.against the nurse","لم تقم الممرضة بقياس العلامات الحيوية مثل الحرارة والضغط، وتحدثت بطريقة غير مفهومة، ثم قامت بضرب أسفل سرير الفحص بعنف وبشكل غير لائق، ما تسبب في صوت عالٍ في العيادة. هذا السلوك غير مقبول، وقد أبدى الطبيب استياءه منه. نرجو اتخاذ الإجراء المناسب بحق الممرضة","The nurse failed to take the vital signs such as temperature and blood pressure, mumbled\nincomprehensibly, and struck the lower part of the examination bed in an aggressive and\ninappropriate manner, causing a loud noise throughout the clinic. This behavior is unacceptable, and\neven the doctor expressed disapproval. We request that appropriate action be taken\n.against the nurse\r",null,null,"Satisfied",{"$nulls":3},"التحقيق بالحاله من قبل رئيس القسم ","اتخاذ الاتجراء اللازم باللمرضه ",{"$nulls":3},"patient ",{"$nulls":4},4182,30380807,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2025-05-18T20:08:00","ابرار الشمري","24 Hours",null,null,"مها الحنيظل",0,{"$f":"CF13/CF17","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"CH13+CI13+CJ13+CK13","v":0},{"$nulls":3},4187,30115817,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-05-19T12:24:00","مرام القحطاني","72 Hours",null,null,4173,1836883,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2025-05-17T23:11:00","ابرار الشمري","48 Hours"]
[null,12,4131,20258212,"مراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-05-07T13:12:00","مرام القحطاني",{"$nulls":4},"24 Hours","2025-05-07","13:05:00","مرام القحطاني ","2025-05-07","13:12:00","2025-05-07","15:54:00","مرام القحطاني ","2025-05-07","16:51:00","مرام القحطاني",0.1520833333270275,{"$nulls":3},-45784.70208333333,{"$nulls":3},0,null,null," ",-45784.70208333333,{"$nulls":3},-45784.70208333333,"2025-05-08","16:31:00","مرام القحطاني ",0.9861111111167702,"2025-05-08","10:20:00",0.7284722222248092,"قسم التقارير الطبية","Medical reports","تم طباعھ التقارر ااصھ ي من موظفھ التقارر برقم اوال فقط بدون السؤال عن اقام كما ان احد الااص\nالذين اعمل معم قد اعطاي معلومات خاصھ ع لا عرفا الا انا والدكتور المعا والمسؤلن عن التامن حاليا يوجد\nلدي تخوف كب من ان يكون تم افشاء اسراري كمرض وتلك السرھ ااصھ ي حق لا يقبل التجزءه ارجو احام\nسرھ تقارري كمرض لديكم","لم تقم موضفه التقارير بالتحقق من هويه المراجع حيث سلمت التقارير بدون تحقق","My reports were printed by the reports clerk using only my phone number, without asking for my residency ID. Additionally, someone I work with provided me with private information about myself that should only be known to me, the treating doctor, and the insurance personnel. I now have serious concerns that my medical confidentiality may have been breached. My right to privacy as a patient is indivisible. I kindly request that my medical confidentiality be respected.",null,null,"Dissatisfied",{"$nulls":3},"التحقيق ","يتم سليم المرض التقرر الط  حال وجودة , و حال وجود مستلم أخر يتم طلب الاثبات الاصل أو مشاركة من\nتولنا أو فتح تولنا أو فتح اشر ااص بالمرض",{"$nulls":3},"Hospital",{"$nulls":4},4183,30196349,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-05-18T20:31:00","ابرار الشمري","24 Hours",null,null,"مرام القحطاني",0,{"$f":"CF14/CF17","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"CH14+CI14+CJ14+CK14","v":0},{"$nulls":3},4188,30323344,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-05-19T14:19:00","مرام القحطاني","24 Hours",null,null,4174,1052916853,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المتوسطة","2025-05-17T14:41:00","ابرار الشمري","48 Hours"]
[null,13,4132,1072612995,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-05-07T15:07:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-05-07","15:07:00","ابرار الشمري","2025-05-07","15:07:00",{"$nulls":3},"2025-05-07","15:07:00","ابرار الشمري",0,{"$nulls":3},-45784.62986111111,{"$nulls":3},0,null,null," ",-45784.62986111111,{"$nulls":3},-45784.62986111111,"2025-05-08",null,"ابرار الشمري",0.3701388888875954,"2025-05-08","18:19:00",1.133333333331393,"التقارير الطبيه ","Medical reports","عدم رفع تقرير فحص السلاح ","عدم رفع تقرير فحص السلاح ","\"Failure to submit the weapon examination report\"",null,null,"Satisfied",{"$nulls":3},"التحقيق من قبل الادارة  واتضح بان الحق مع المراجع لم يتم رفع فحص رخصة السلاح في حينها ","استرجاع مبلغ للمريض ",{"$nulls":3},"patient ",{"$nulls":4},4184,1738891,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-05-18T21:07:00","ابرار الشمري","24 Hours",null,null,"هيا الرويلي ",0,{"$f":"CF15/CF17","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"CH15+CI15+CJ15+CK15","v":0},{"$nulls":3},4193,30289262,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-05-19T19:04:00","ابرار الشمري","More than 72 hours",null,null,4175,30076171,"ذوي المراجع","الطوارئ","الطبي","الأشعة","2025-05-17T14:54:00","ابرار الشمري","72 Hours"]
[null,14,4133,30376554,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-05-07T17:22:00","ابرار الشمري",{"$nulls":4},"72 Hours","2025-05-07","16:18:00","ابرار الشمري","2025-05-07","17:22:00","2025-05-08","15:21:00","ابرار الشمري","2025-05-08","19:15:00","ابرار الشمري",1.078472222223354,{"$nulls":3},-45785.802083333336,{"$nulls":3},0,null,null," ",-45785.802083333336,{"$nulls":3},-45785.802083333336,"2025-05-11","12:15:00","ابرار الشمري",2.7083333333284827,"2025-05-10","18:01:00",1.9486111111109494,"تمريض ","Negligence",null,"He should not be turned except in my presence, as he is suffering from stage four bedsores and wounds due to negligence. Additionally, from 10 AM to 5 PM, the new type of milk was not provided, and he was neglected.\n","He should not be turned except in my presence, as he is suffering from stage four bedsores and wounds due to negligence. Additionally, from 10 AM to 5 PM, the new type of milk was not provided, and he was neglected.\n",null,null,"Satisfied",{"$nulls":3},"عقد اجتماع مع رئيس القسم وذوي المريض ","تخصيص ممرضات مرشحات من قبل ذوي المريض يقمن بتقديم الرعايه الطبيه اللازمة واتخاذ الاجراءات اللازمة ","تغيير طاقم التمريض ( هندي الجنسيه ) ",null,"تمريض العنايه المركزة ","patient ",{"$nulls":4},4189,30146892,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-05-19T15:17:00","مرام القحطاني","24 Hours",null,null,"أشواق الحربي",0,{"$f":"CF16/CF17","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"CH16+CI16+CJ16+CK16","v":0},{"$nulls":3},4196,30086041,"مراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2025-05-21T12:23:00","اشواق الحربي","More than 72 hours",null,null,4177,30376271,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المتوسطة","2025-05-17T21:12:00","ابرار الشمري","48 Hours"]
[null,15,4134,20375176,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-05-07T16:40:00","مرام القحطاني","MOH","2025-05-07","16:40:00",null,"24 Hours","2025-05-07","16:40:00","مرام القحطاني ","2025-05-07","16:40:00",{"$nulls":3},"2025-05-07","16:51:00","مرام القحطاني ",0.007638888884685002,{"$nulls":3},-45784.70208333333,{"$nulls":3},0,null,null," ",-45784.70208333333,{"$nulls":3},-45784.70208333333,"2025-05-07","19:42:00","ابرار الشمري",0.11875000000145519,"2025-05-07","17:13:00",0.01527777778392192,"التنويم","Miscoordination","تم تنوم المرض لمدة خمسة أيام، و اليوم السادس طلب الطبب تمديد التنوم ليوم إضا، دون إبلاغ المرض بأن\nذا اليوم ستم احسابھ شل منفصل، ودون توضيح أن شركة التأمن قد ترفض غطيتھ. وعد اناء فة التنوم،\nا\nً\nبلغ مسبق\nُ\nلب من المرض دفع تاليفھ، دون أن يكون قد أ\nُ\nّن أن اليوم السادس لم تتم غطيتھ من قبل التأمن، وط\nتب\nبتفاصيل الأسعار أو احتمالية الرفض، مما حال دون تمكينھ من اتخاذ قرار مسن شأن قبول التمديد أو رفضھ","تم تنويم المريض لمدة خمسة أيام، وفي اليوم السادس طلب الطبيب تمديد التنويم ليوم إضافي، دون إبلاغ المريض بأن هذا اليوم سيتم احتسابه بشكل منفصل، ودون توضيح أن شركة التأمين قد ترفض تغطيته. وبعد انتهاء فترة التنويم، تبيّن أن اليوم السادس لم تتم تغطيته من قبل التأمين، وطُلب من المريض دفع تكاليفه، دون أن يكون قد أُبلغ مسبقًا بتفاصيل الأسعار أو احتمالية الرفض، مما حال دون تمكينه من اتخاذ قرار مستنير بشأن قبول التمديد أو رفضه","The patient was hospitalized for five days, and on the sixth day, the doctor requested an extension for one additional day without informing the patient that this day would be billed separately or that the insurance company might refuse to cover it. After the hospitalization period ended, it became clear that the sixth day was not covered by insurance, and the patient was asked to pay its cost without having been previously informed of the pricing details or the possibility of denial. This prevented the patient from making an informed decision about whether to accept or decline the extension.",null,null,"Satisfied",{"$nulls":3},"تم التحقق من النظام ","التوضيح للمراجع بان  الرفض من قبل شركة التامين وقد تم ابلا المريض مسبقا قبل ان يترتب عليه المبلغ ","تبليغ مسبق للمريض فيما يخص المبالغ المترتبه ",null,"الماليه ","Hospital",{"$nulls":4},4190,1163516,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-05-19T16:15:00","مرام القحطاني","24 Hours",null,null,"Total",{"$f":"CF12+CF13+CF14+CF15+CF16","v":4},{"$f":"CG13+CG12+CG14+CG15+CG16","v":{"v":1,"d":"100.00%"}},{"$f":"SUM(CH12:CH16)","v":3},{"$f":"SUM(CI12:CI16)","v":1},{"$f":"SUM(CJ12:CJ16)","v":0},{"$f":"SUM(CK12:CK16)","v":0},{"$f":"CL13+CL12+CL14+CL15+CL16","v":4},{"$nulls":3},4197,30001976,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-05-20T14:29:00","اشواق الحربي","24 Hours",null,null,4208,30155722,"ذوي المراجع","التنويم","الإداري","قسم الأمن","2025-05-23T16:31:00","ابرار الشمري","48 Hours"]
[2,16,4135,30128008,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-05-08T12:21:00","مرام القحطاني",{"$nulls":4},"More than 72 hours","2025-05-08","22:19:00","مرام القحطاني ","2025-05-08","12:21:00","2025-05-08","16:25:00","ابرار الشمري","2025-05-08","19:25:00","ابرار الشمري",0.29444444445107365,"2025-05-10","16:24:00","مرام القحطاني ",1.874305555553292,"2025-05-11","12:23:00","ابرار الشمري",0.8326388888890506,null,null," ",-45785.80902777778,"2025-05-13","10:46:00","ابرار الشمري",4.639583333329938,{"$nulls":3},-45785.80902777778,"2025-05-11","16:39:00",2.8847222222175333,"د.عبدالعزيز العمر ","Miscoordination","قمت بالاستفسار عن سب التاخ  الدخول للموعد وذكرت ان المر يدخلون دون نداء اذا فضت الغرفھ ل\nالنظام عندكم الدخول بوضع اليد وكنت اتلم عن مرض محدد ،، لم يكمل سما وقال اذا جي مسشفى سكري\nفمك ومالك علاقھ بالمر ؟؟ ولا تدخلن  نوايا المر !!!قلت اولا انا عندي خلفيھ املھ اعرف ان فيھ ناس تدخل\nعد اشعھ اعرف ان فيھ ناس متاعھ عمليات لكن انا اتلم عن مرض دخل بدون ماي موعده وانا ماخرن عن عن\nموعدي ساعھ قال بارف قدره المر ع تخمل الالم تختلف قلت احنا  عيده عظام محنا طوارئ والمواعيد\nمجدولھ وال المھ شديد الوضع الطبي بتجھ للطوارئ ماراح يجلس يتظر زنا قال الباب قدامك مفتوح الله يقوك!!\nللعلم يا د انا جايھ بفلو عياده خاصھ واقل حق ادخل  موعدي قال عاجبك ولا الباب عدين لف عالمرضھ ال انا\nجايبا وقال من ذي","قمت بالاستفسار عن سب التاخ  الدخول للموعد وذكرت ان المر يدخلون دون نداء اذا فضت الغرفھ ل\nالنظام عندكم الدخول بوضع اليد وكنت اتلم عن مرض محدد ،، لم يكمل سما وقال اذا جي مسشفى سكري\nفمك ومالك علاقھ بالمر ؟؟ ولا تدخلن  نوايا المر !!!قلت اولا انا عندي خلفيھ املھ اعرف ان فيھ ناس تدخل\nعد اشعھ اعرف ان فيھ ناس متاعھ عمليات لكن انا اتلم عن مرض دخل بدون ماي موعده وانا ماخرن عن عن\nموعدي ساعھ قال بارف قدره المر ع تخمل الالم تختلف قلت احنا  عيده عظام محنا طوارئ والمواعيد\nمجدولھ وال المھ شديد الوضع الطبي بتجھ للطوارئ ماراح يجلس يتظر زنا قال الباب قدامك مفتوح الله يقوك!!\nللعلم يا د انا جايھ بفلو عياده خاصھ واقل حق ادخل  موعدي قال عاجبك ولا الباب عدين لف عالمرضھ ال انا\nجايبا وقال من ذي",{"$nulls":12},"Hospital",{"$nulls":4},4204,0,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-05-22T15:31:00","اشواق الحربي","48 Hours",{"$nulls":13},4228,30268880,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-05-28T11:20:00","اشواق الحربي","48 Hours",null,null,4214,30297276,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-05-15T14:38:00","مها الحنيظل","72 Hours"]
[null,17,4138,2539230603,"مجلس الضمان الصحي","الطوارئ","الطبي","أطباء الطوارئ","2025-05-08T19:27:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-05-08","19:27:00","ابرار الشمري","2025-05-08","19:27:00",{"$nulls":3},"2025-05-08","19:34:00","ابرار الشمري",0.004861111112404615,{"$nulls":3},-45785.81527777778,{"$nulls":3},0,null,null," ",-45785.81527777778,{"$nulls":3},-45785.81527777778,"2025-05-10","16:24:00","ابرار الشمري",1.8680555555547471,"2025-05-10","11:02:00",1.6444444444423425,"اطباء الطوارئ ","Medical reports","تم ادخال الزوجة عبر الطوارئ لوجود فايروس وحمى وبعد الكشف تم رفع طلب تنويم يوم ثم طلب تنويم يوم اضافي مجموع يومين ، الادخال والتنويم كان عن طريق الطوارئ المريضة حامل بالشهر الخامس ولكن لم تكن الحالة لها اي علاقة بالحمل او الولادة ولكن تم خصم الفواتير من حد الحمل والولادة مع ان المريضة تم ادخالها عن طريق الطوارئ. ويعود السبب لتقرير من قبل طبيب الطوارئ ","اشكالية ليمت الحمل والولادة ","Here is the English translation of your text:\n\n---\n\nThe wife was admitted through the emergency department due to a virus and fever. After examination, a one-day admission was requested, followed by an additional day, making a total of two days. The admission and hospitalization were done through the emergency department. The patient is five months pregnant, but the case was not related to pregnancy or childbirth. However, the bills were deducted from the maternity and delivery coverage limit, even though the patient was admitted through the emergency department. The reason for this was a report by the emergency doctor.\n\n---\n\nLet me know if you’d like it refined for formal use (e.g., in a complaint or insurance letter).\n",null,null,"Satisfied",{"$nulls":3},"التحقق من السجل الطبي  للمريض واتضح بإن لايوجد خطا بسحب من ليمت النسااء والولادة وذلك لان المراجعه حامل  لابد من متابعت حالتها من قبل اطباء النساء والاولادة ","اثبات بإن لايوجد  خطا للمريض ","التوضيح للمراجع من قبل طاقم الاطباء بالطوارى ",null,null,"Hospital",{"$nulls":4},4205,1108117431,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-05-22T16:28:00","ابرار الشمري","24 Hours",null,null,"CCHI",4,{"$f":"CF19/65","v":{"v":0.06153846153846154,"d":"6.15%"}},{"$nulls":8},4236,30384205,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-05-31T16:11:00","اشواق الحربي","72 Hours",null,null,4225,30346852,"ذوي المراجع","التنويم","الطبي","تنويم الأطفال","2025-05-27T16:52:00","هيا الرويلي","24 Hours"]
[null,18,4143,30117112,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2025-05-12T12:07:00","مرام القحطاني",{"$nulls":4},"More than 72 hours","2025-05-11","12:39:00","مرام القحطاني ","2025-05-12","12:07:00","2025-05-12","14:04:00","مرام القحطاني ","2025-05-12","14:11:00","مرام القحطاني",{"$f":"(Y20+X20)-(T20+S20)","v":0.08611111110803904},"2025-05-13","10:45:00","ابرار الشمري",0.8569444444437977,{"$nulls":3},-45790.447916666664,null,null," ",-45789.59097222222,{"$nulls":3},-45789.59097222222,"2025-05-17","11:06:00","مرام القحطاني ",4.8715277777810115,"2025-05-13","12:18:00",0.921527777776646,"د.نيبال رضوان ","Attitude","عدم المهنيه من قبل الدكتور ","عدم المهنيه من قبل الدكتور ","Lack of professionalism on the part of the doctor.",null,null,"Dissatisfied",{"$nulls":3},"شكوى غير مستوفاه لشروط ","الدكتور ينفي حيث لايوجد شكاوي سابقه ",{"$nulls":3},"Hospital",{"$nulls":4},4209,1103604144,"وزارة الصحة","التنويم","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2025-05-23T18:04:00","ابرار الشمري","48 Hours"]
[null,19,4144,1214826883,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-05-11T12:32:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-05-11","12:32:00","ابرار الشمري","2025-05-11","12:32:00",{"$nulls":3},"2025-05-11","12:39:00","ابرار الشمري",0.004861111112404615,{"$nulls":3},-45788.527083333334,{"$nulls":3},0,null,null," ",-45788.527083333334,{"$nulls":3},-45788.527083333334,"2025-05-12","10:47:00","ابرار الشمري",0.922222222223354,"2025-05-11","20:48:00",0.33958333333430346,"العيادات الخارجية","Miscommunication","تم دفع مبلغ كشفيه جديده في المده المحدده للمتابعه مع الطبيب 14 يوم ","تم دفع مبلغ كشفيه جديده في المده المحدده للمتابعه مع الطبيب 14 يوم ","A new consultation fee was paid within the specified 14-day follow-up period with the doctor.",null,null,"Satisfied",{"$nulls":3},"شكوى غير مستوفاه لشروط  ولم يتم دفع اي مبلغ حيث تم التواصل ولم يتم الرد من قبل المراجعه ","التواصل 3 مرات ولم يتم الرد",{"$nulls":3},"Hospital",{"$nulls":4},4213,20235287,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2025-05-25T10:43:00","هيا الرويلي","24 Hours",null,null,"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,20,4145,30363503,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-05-12T13:19:00","مرام القحطاني",{"$nulls":4},"More than 72 hours","2025-05-11","16:18:00","مرام القحطاني ","2025-05-12","13:19:00","2025-05-12","14:06:00","مرام القحطاني ","2025-05-12","14:12:00","مرام القحطاني",{"$f":"(Y22+X22)-(T22+S22)","v":0.03680555555911269},"2025-05-13","15:00:00","مرام القحطاني ",1.0333333333328483,{"$nulls":3},-45790.625,null,null," ",-45789.59166666667,{"$nulls":3},-45789.59166666667,"2025-05-17","11:07:00","مرام القحطاني ",4.871527777773736,"2025-05-12","20:18:00",0.25416666666569654,"قسم الموافقات الطبيه ","Attitude","الدكتور وصف 12 علبه حليب والموظف رفع فقط 8 ماني عارف السبب وتكلمت مع مدير الموافقات ويقولي روح\nاشتك تعويض عن باقي العلب المرفوعه.","سوء بالخدمة ","The doctor prescribed 12 cans of milk, but the staff only submitted 8. I don’t know the reason. I spoke with the authorizations manager, and he told me to file a complaint for compensation for the remaining unsubmitted cans with the authorizations department.\n\n\n\n\n\n",null,null,"Dissatisfied",{"$nulls":3},"تصعيدها ","الرفض من قبل شركة التامين ",{"$nulls":3},"Hospital",{"$nulls":4},4216,30385125,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-05-25T16:50:00","اشواق الحربي","24 Hours",null,null,3,1,0,0]
[null,21,4146,1832594,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-05-12T11:12:00","مرام القحطاني",{"$nulls":4},"More than 72 hours","2025-05-12","10:42:00","مرام القحطاني ","2025-05-12","11:12:00","2025-05-12","14:08:00","مرام القحطاني ","2025-05-12","14:13:00","مرام القحطاني",0.12569444444670808,"2025-05-13","14:59:00","مرام القحطاني ",1.0319444444394321,"2025-05-15","13:57:00","مها الحنيظل",1.9569444444496185,"2025-05-15","13:58:00","مها الحنيظل",2.9895833333284827,{"$nulls":3},-45789.592361111114,"2025-05-21","14:29:00","مرام القحطاني ",9.01111111111095,"2025-05-12","14:41:00",0.0194444444423425,"د. فرحان ","Negligence"," السلام عليكم ورحمة االله وبركاته، أتقدم إليكم بهذه الرسالة لعرض ما تعرضت له من مشكلات متكررة أثناء\nمراجعتي لأقسام متعددة في المستشفى، مما تسبب لي في تدهور حالتي الصحية والنفسية، وذلك على النحو التالي:\n.1 الزيارة الأولى بدأت بمعاناتي من آلام في الظهر، وتوجهت إلى أحد الأطباء (لا أعلم اسمه)، وقد تم توجيهي بشكل\nغير منطقي إلى عيادة الأنف والأذن والحنجرة، رغم أن الشكوى تتعلق بالعمود الفقري. .2 الزيارة الثانية - قسم\nالطوارئ تم سحب عينة دم بطريقة خاطئة من قبل ممرضة، كما لم يتم إعطائي مسكن. لدي صورة تثبت ما حدث\nوالخطأ الطبي الذي حصل. .3 الزيارة الثالثة - عيادة النساء والولادة أجرت لي الطبيبة تحاليل وسونار، وأفادت\nبوجود تكيسات في المبايض، وذكرت أن النزيف المستمر لأكثر من أسبوعين هو عبارة عن “استحاضة”، رغم أن\nلون الدم كان أحمر وغزير، وكنت أشعر بتعب وانتفاخ غير طبيعي في البطن. راجعت قسم الطوارئ مرة أخرى،\nوذُكر أن هناك احتمال وجود حصوة، وبعد التحاليل تبين عدم وجودها. .4 الزيارة الرابعة - دكتور المسالك\nالبولية حجزت موعداً لدى دكتور المسالك البولية، وقد فاجأني بأن تشخيص دكتورة النساء كان خاطئاً بالكامل،\nوأفاد أنه لا يوجد تكيسات، وأن النزيف لم يكن استحاضة بل ناتج عن تشكل طبقة على المثانة بسبب جرثومة، وهي\nما سببت النزيف والتعب. تم عمل تحاليل إضافية، لكن الحالة ما زالت غير واضحة، وأنا أتنقل بين العيادات\nوالطوارئ دون خطة علاجية واضحة، وصحتي تتدهور يوماً بعد يوم. لقد أثر هذا الوضع بشكل كبير على حالتي\nالنفسية، ولا يوجد حتى الآن أي علاج واضح أو تشخيص دقيق. آمل منكم التفضل بمراجعة هذه الحالة، وفتح\nتحقيق فيما حصل. وتفضلوا بقبول فائق الاحترام والتقدير","سوء بالخدمة ","I visited the doctor due to mild pain in the tooth, and it was found to be related to the nerve. The pain was treated correctly, and after the nerve treatment, I was referred to Dr. Omar for a crown. The pain is still present. After two follow-up visits, it was suggested that the tooth should be extracted and replaced with an implant, which I find unconvincing. Dr. Farhan did not inform me that a crown would be necessary, otherwise, I would not have done anything with him. Since then, the pain has continued, and he did not inform me about what could happen after the nerve treatment. I am still experiencing pain and no one has told me what to expect. Please consider this complaint and look for a solution to my issue",null,null,"Dissatisfied",{"$nulls":3},"التحقيق من قبل رئيس القسم ","الافادة برد علمي خلاف الشكوى والتواصل مع المريض والتوضيح له",{"$nulls":3},"Hospital",{"$nulls":4},4220,30155722,"وزارة الصحة","التنويم","الإداري","قسم الخدمة الإجتماعية","2025-05-26T11:30:00","هيا الرويلي","48 Hours",null,null,{"$f":"CE22/CF19","v":{"v":0.75,"d":"75.00%"}},{"$f":"CF22/CF19","v":{"v":0.25,"d":"25.00%"}},{"$f":"CG22/CF19","v":{"v":0,"d":"0.00%"}},{"$f":"CH22/CF19","v":{"v":0,"d":"0.00%"}}]
[null,22,4149,30048461,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المواعيد","2025-05-12T14:25:00","مرام القحطاني",{"$nulls":4},"24 Hours","2025-05-12","14:25:00","مرام القحطاني ","2025-05-12","14:25:00","2025-05-12","14:41:00","مرام القحطاني ","2025-05-12","14:41:00","مرام القحطاني ",0.011111111110949423,{"$nulls":3},-45789.611805555556,{"$nulls":3},0,null,null," ",-45789.611805555556,{"$nulls":3},-45789.611805555556,"2025-05-13","10:43:00","ابرار الشمري",0.8347222222218988,"2025-05-12","15:33:00",0.036111111112404615," قسم المواعيد","Miscoordination","تم ابلاغ المستفيد بأن لديه موعد مقرر يوم السبت القادم لخلع أربع أسنان، وتم التواصل معه اليوم وإبلاغه بأن الموعد قد تم تغييره إلى يوم الاثنين بدلًا من السبت دون توضيح السبب. علمًا بأن المريض لا يستطيع الانتظار حتى يوم الاثنين نظرًا لوجود خراج، وقد تم صرف مضاد حيوي له يكفي حتى يوم السبت.\nأُبلغ المستفيد من قِبل الطبيبة بالحضور يوم الاثنين، أو التوجه لاسترجاع المبلغ المدفوع","سوء بالخدمة ","\"The beneficiary was informed that he had a scheduled appointment next Saturday for the extraction of four teeth. However, he was contacted today and informed that the appointment had been rescheduled to Monday instead of Saturday, without any explanation. It is worth noting that the patient cannot wait until Monday due to the presence of an abscess, and he has been prescribed antibiotics that will only last until Saturday.\nThe beneficiary was told by the doctor to either come on Monday or request a refund of the amount paid.\"\n",null,null,"Satisfied",{"$nulls":3},"اعادة جدولة الموعد ","الدخول على الطبيب  على الموعد المحدد والتوضيح للمراجع","التوضيح للمراجع في حال اعادة جدولة المواعيد ",null,null,"patient ",{"$nulls":4},4224,30118517,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-05-26T19:34:00","اشواق الحربي","48 Hours"]
[null,23,4150,1825222,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-05-12T14:41:00","مرام القحطاني",{"$nulls":4},"24 Hours","2025-06-12","14:41:00","مرام القحطاني ","2025-05-12","14:41:00",{"$nulls":3},"2025-05-12","14:56:00","مرام القحطاني ",0.010416666664241347,{"$nulls":3},-45789.62222222222,{"$nulls":3},0,null,null," ",-45789.62222222222,{"$nulls":3},-45789.62222222222,"2025-05-13","10:40:00","ابرار الشمري",0.8222222222248092,"2025-05-13","09:38:00",0.7791666666671517,"قسم التقارير الطبية","Medical reports","التقرير المرفق والمتعلق بحالة الوفاة غير مختوم، كما أن المستفيدة تقيم خارج مدينة الرياض، مما يعيق استلام التقرير بشكل مباشر. نأمل توضيح الطريقة المناسبة التي يمكن من خلالها استلام نسخة مختومة ومعتمدة من التقرير","سوء بالخدمة ","The attached report related to the death case is not stamped, and the beneficiary resides outside the city of Riyadh, which makes it difficult to receive the report in person. We kindly request clarification on the appropriate method to obtain a stamped and certified copy of the report.\n",null,null,"Satisfied",{"$nulls":3},"تم التوضيح مسبقاً  للمراجع  ولم يتم الرد من قبله ولايوجد قصور من قبل المستشفى ","رفع شهادة الوفاة  والتوضيح بان التاخير من قبلهم ",{"$nulls":3},"Hospital",{"$nulls":4},4233,302453686,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2025-05-29T14:36:00","ابرار الشمري","72 Hours",null,null,"In-Patient",2,{"$f":"CF25/CF28","v":{"v":0.5,"d":"50.00%"}}]
[null,24,4151,30144963,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-05-12T15:28:00","مرام القحطاني",{"$nulls":4},"48 Hours","2025-05-12","15:17:00","مرام القحطاني ","2025-05-12","15:28:00","2025-05-13","17:06:00","مرام القحطاني ","2025-05-13","17:06:00","مرام القحطاني",1.0680555555591127,{"$nulls":3},-45790.7125,{"$nulls":3},0,null,null," ",-45790.7125,{"$nulls":3},-45790.7125,"2025-05-15","12:06:00","مها الحنيظل ",1.7916666666642413,"2025-05-14","09:14:00",0.672222222223354,"د.محمود ابو جنايا ","Malpractice"," دخلت كشفية عند الدكتور بسبب عندي كحة وصوتي ماقدر اتكلم وما شاف حرارتي كم ، كشف على الحلق والانف\nوالاذن وقالي عندك فيروس وتاخذلها من3 الى 5 ايام تتحسن وتقدر تتكلم وبالاخير يكتبلي ادويه سيلان الانف\nوحبوب حساسيه وادويه للحلق او الصوت لم يكتبلي رغم ذلك ما شاف حرارتي كم وولايف بنفس اليوم تضاعف\nالمرض وجيت الطوارى المغرب ومع الكشف والاشعه تبين عندي التهاب بالقصبات الهوائيه ودخلت تنويم للاسف\nمثل هذولي الدكاتره غير مناسب وحودهم في المستشفى\n ارجو وجود حل يرضيني","سوء بالخدمة ","I visited the doctor for a consultation because I had a cough and had lost my voice. He didn’t check my temperature, just examined my throat, nose, and ears, and told me I had a virus that would improve in 3 to 5 days and that I would be able to speak again. In the end, he prescribed me nasal decongestants, allergy pills, and medications for the throat, but nothing specifically for the voice. Despite this, he didn’t check my temperature, and unfortunately, my condition worsened the same day. I ended up going to the emergency room in the evening, and after examination and X-rays, it turned out I had bronchitis and had to be admitted.\n\nSadly, doctors like this are not suitable to be in hospitals.\nI hope a satisfactory solution can be provided.\"",null,null,"Satisfied",{"$nulls":3},"شكوى غير مستوفاه لشروط  ","التوضيح للمراجع ",{"$nulls":3},"Hospital",{"$nulls":4},4237,30189559,"وزارة الصحة","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2025-05-31T16:35:00","هيا الرويلي","24 Hours",null,null,"Out-Patient",1,{"$f":"CF26/CF28","v":{"v":0.25,"d":"25.00%"}},{"$nulls":20},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,25,4152,1253973,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات القلب","2025-05-12T18:56:00","مها الحنيظل",{"$nulls":4},"72 Hours","2025-05-12","18:56:00","مها الحنيظل ","2025-05-12","18:56:00","2025-05-15","13:46:00","مها الحنيظل ","2025-05-15","13:47:00","مها الحنيظل ",2.7854166666656965,{"$nulls":3},-45792.57430555556,{"$nulls":3},0,null,null," ",-45792.57430555556,{"$nulls":3},-45792.57430555556,"2025-05-17","14:32:00","مها الحنيظل",2.03125,"2025-05-15","20:38:00",0.28541666666569654,"د.حسام رماح ","Attitude","تم حجز موعد لإجراء أشعة إيكو لقلب الأطفال، ولكن عند الحضور تبيّن عدم توفر الخدمة. وعند الاستفسار، كان رد الطبيب غير لائق وتعامله غير مهني، مما سبب لنا الإحراج. نأمل منكم التحقق واتخاذ اللازم لضمان احترام المراجعين والتواصل معهم بشكل لائق.","تم حجز موعد لإجراء أشعة إيكو لقلب الأطفال، ولكن عند الحضور تبيّن عدم توفر الخدمة. وعند الاستفسار، كان رد الطبيب غير لائق وتعامله غير مهني، مما سبب لنا الإحراج. نأمل منكم التحقق واتخاذ اللازم لضمان احترام المراجعين والتواصل معهم بشكل لائق.","An appointment was scheduled for a pediatric heart echo, but upon arrival, the service was unavailable. When we inquired, the doctor's response was unprofessional and disrespectful, which caused us discomfort. We kindly ask that the situation be looked into and appropriate action taken to ensure respectful and proper communication with patients.",null,null,"Dissatisfied","عدم تحرير الشكوى في نفس اليوم ","عدم تحرير الشكوى في نفس اليوم ","القسم ","بخصوص الشكوى، تم التأكيد من طرف ثالث أن الطبيب الاستشاري، بخبرة تتجاوز 35 عامًا، تعامل مع الحالة باحترافية. وتم توجيه المراجعة لاحقًا إلى استشاري كهرباء القلب لكون حالتها ضمن نطاق تخصصه.",{"$nulls":4},"Hospital",{"$nulls":15},"ER",1,{"$f":"CF27/CF28","v":{"v":0.25,"d":"25.00%"}},{"$nulls":20},"ابرار بندر الشمري",10,{"$f":"DC27/DC32","v":{"v":0.5555555555555556,"d":"55.56%"}},0,6,2,2,{"$f":"DE27+DF27+DG27+DH27","v":10}]
[null,26,4155,1057794859,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-05-13T14:33:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-05-13","14:33:00","ابرار الشمري","2025-05-13","14:33:00",{"$nulls":3},"2025-05-13","14:37:00","ابرار الشمري",0.002777777779556345,{"$nulls":3},-45790.60902777778,{"$nulls":3},0,null,null," ",-45790.60902777778,{"$nulls":3},-45790.60902777778,"2025-05-14","09:04:00","مها الحنيظل",0.7687500000029104,"2025-05-13","14:37:00",0,"اطباء الطوارى  ","Negligence","تاخير مباشرة الحالة والحاله طارئه \nوعند حضور الطبيب لم يتم التشخيص بشكل صحيح ","تاخير مباشرة الحالة والحاله طارئه \nوعند حضور الطبيب لم يتم التشخيص بشكل صحيح ","Delay in attending to the case despite it being an emergency, and when the doctor arrived, the case was not diagnosed correctly.",null,null,"Dissatisfied",{"$nulls":3},"تم التحقق والتاكد من الحاله(خراج تحت السن ) وتم التعامل مع الحالة حسب البرتوكل المعتمد  تم طلب تنويم للمراجعه وتم الخروج ","التحقق والتوضيح للمشتكي ",{"$nulls":3},"Hospital",{"$nulls":15},"Total",{"$f":"CF25+CF26+CF27","v":4},{"$f":"CG27+CG26+CG25","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":4},"مها الحنيظل",2,{"$f":"DC28/DC32","v":{"v":0.1111111111111111,"d":"11.11%"}},0,0,2,0,{"$f":"DE28+DF28+DG28+DH28","v":2}]
[null,27,4158,30349194,"ذوي المراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2025-05-13T20:08:00","مرام القحطاني",{"$nulls":4},"More than 72 hours","2025-05-13","19:51:00","مرام القحطاني ","2025-05-13","20:08:00","2025-05-13","20:41:00","مرام القحطاني ","2025-05-14","15:51:00","اشواق الحربي",0.8215277777781012,"2025-05-15","19:27:00","اشواق الحربي",1.1500000000014552,"2025-05-17","08:47:00","اشواق الحربي",1.5555555555547471,"2025-05-17","15:06:00","ابرار الشمري",2.96875,{"$nulls":3},-45791.660416666666,"2025-05-19","14:13:00","مرام القحطاني ",4.931944444448163,"2025-05-19","08:32:00",4.695138888891961,"تمريض النساء و الولادة ","Attitude","تعامل سئ وعدم التجاوب"," تعامل سيء وعدم تجاوب معي ، والضحك ورفعة الصوت واستهانه بوالد الطفل ورفع الصوت وعدم المباالاة وعدم\nفتح الكاميرا التلفزيون من الساعه ٥ الى ٨","\"Poor treatment ",null,null,"Dissatisfied","التاخير من قبل التمريض ","عدم الجاوب رغم التواصل عدة مرات",null,"التحقيق في الشكوى من قبل الادارة الطبيه ","اتخاذ الاتجراء اللازم باللمرضه ",{"$nulls":3},"patient ",{"$nulls":15},"Medical",1,{"$f":"CF29/CF33","v":{"v":0.25,"d":"25.00%"}},{"$nulls":8},"ابرار بندر الشمري",4,{"$f":"CQ29/CQ34","v":{"v":0.2222222222222222,"d":"22.22%"}},0,2,2,0,{"$f":"CS29+CT29+CU29+CV29","v":4},{"$nulls":4},"مرام القحطاني",5,{"$f":"DC29/DC32","v":{"v":0.2777777777777778,"d":"27.78%"}},0,1,0,4,{"$f":"DE29+DF29+DG29+DH29","v":5}]
[null,28,4162,30031284,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-05-14T09:54:00","مها الحنيظل",{"$nulls":4},"24 Hours","2025-05-14","09:54:00","مها الحنيظل ","2025-05-14","09:54:00","2025-05-14","09:54:00",null,"2025-05-14","10:01:00","مها الحنيظل ",0.004861111112404615,{"$nulls":3},-45791.41736111111,{"$nulls":3},0,null,null," ",-45791.41736111111,{"$nulls":3},-45791.41736111111,"2025-05-14","10:55:00","مها الحنيظل",0.03749999999854481,"2025-05-14","10:32:00",0.02152777777519077,"قسم الموافقات الطبية ","Unethical ","تغطية التأمين ","كانت المريضة منومة في قسم العناية المركزة بتغطية تأمينية لمدة يومين فقط. بعد انتهاء المدة، رفضت شركة التأمين تغطية الاستمرار في الخطة العلاجية، مما أدى إلى توقف الرعاية الطبية لحين توفير التكاليف المالية المطلوبة من قبل المستشفى.","The patient was admitted to the ICU with insurance coverage for only two days. After the coverage period ended, the insurance company refused to continue covering the treatment plan, which resulted in a suspension of medical care until the required financial costs were covered by the hospital.",null,null,"Satisfied",{"$nulls":5},"ضرورة مراجعة حدود التغطية التأمينية قبل إدخال الحالة، خاصة في الحالات الحرجة مثل العناية المركزة.","إشعار مبكر للمريض أو ذويه","العنايه المركزه ","Hospital",{"$nulls":15},"Admin",3,{"$f":"CF30/CF33","v":{"v":0.75,"d":"75.00%"}},{"$nulls":8},"مها الحنيظل",4,{"$f":"CQ30/CQ34","v":{"v":0.2222222222222222,"d":"22.22%"}},1,0,1,2,{"$f":"CS30+CT30+CU30+CV30","v":4},{"$nulls":4},"هيا الرويلي ",1,{"$f":"DC30/DC32","v":{"v":0.05555555555555555,"d":"5.56%"}},1,0,0,0,{"$f":"DE30+DF30+DG30+DH30","v":1}]
[null,29,4163,1182176,"مراجع","التنويم","الخدمات المساندة","قسم المطبخ","2025-05-14T13:19:00","مها الحنيظل",{"$nulls":4},"24 Hours","2025-05-14","13:12:00","مها الحنيظل ","2025-05-14","13:19:00","2025-05-15","09:33:00","مها الحنيظل ","2025-05-15","09:34:00","مها الحنيظل ",{"$f":"(Y31+X31)-(T31+S31)","v":0.84375},{"$nulls":3},-45792.39861111111,{"$nulls":3},0,null,null," ",-45792.39861111111,{"$nulls":3},-45792.39861111111,"2025-05-15","13:48:00","مها الحنيظل",0.17638888888905058,"2025-05-15","12:54:00",0.13888888889050577,"قسم المطلبخ ","Malpractice","جودة الطعام ","الوجبات تصل باردة ومن دون طعم، وجودة الطعام سيئة جدًا رغم أنني لست تحت أي حمية غذائية. المشروبات الباردة تصل حارة، وتكرر ذلك في جميع الوجبات (الفطور، الغداء، العشاء).","The meals arrive cold and tasteless, and the overall food quality is very poor, even though I am not on any special diet. Cold beverages are served hot, and this issue has occurred repeatedly with all meals (breakfast, lunch, and dinner).",null,null,"Dissatisfied",{"$nulls":4},"تم توضيح أن سبب تأخر الوجبات هو سياسة المستشفى الخاصة بعزل الغرف، حيث يُمنع مقدمو الطعام من الدخول، وتُقدم الوجبات من قبل الممرضات فقط، مما قد يؤدي إلى تأخير بسبب انشغال الطاقم التمريضي.","استخدام صناديق حفظ حرارة الطعام","تنويع قائمة الطعام وتحديثها أسبوعيًا","قسم المطبخ ","patient ",{"$nulls":15},"Nursing",0,{"$f":"CF31/CF33","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"مرام القحطاني",6,{"$f":"CQ31/CQ34","v":{"v":0.3333333333333333,"d":"33.33%"}},2,2,1,1,{"$f":"CS31+CT31+CU31+CV31","v":6},{"$nulls":4},"أشواق الحربي",0,{"$f":"DC31/DC32","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"DE31+DF31+DG31+DH31","v":0}]
[null,30,4164,30146892,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-05-14T14:03:00","مها الحنيظل",{"$nulls":4},"24 Hours","2025-05-14","14:03:00","مها الحنيظل ","2025-05-12","11:12:00","2025-05-14","14:03:00",null,"2025-05-14","14:18:00","مها الحنيظل ",{"$f":"(Y32+X32)-(T32+S32)","v":2.1291666666656965},{"$nulls":3},-45791.59583333333,{"$nulls":3},0,null,null," ",-45791.59583333333,{"$nulls":3},-45791.59583333333,"2025-05-15","08:54:00","مها الحنيظل",0.7750000000014552,"2025-05-14","16:51:00",0.10624999999708962,"قسم المالية ","financial claim","تكاليف عملية ","تم الاتفاق على سعر العملية 7400 شامل جميع التكاليف، وبعد ذلك تم دفع مبلغ 1654 مقابل التحاليل. لكن عند الخروج تم طلب مبلغ إضافي مقابل تحاليل أخرى أثناء العملية، رغم أنه تم الإفادة مسبقًا بأن السعر يشمل كافة التكاليف.","The agreed price for the procedure was 7400, which included all costs. After that, a payment of 1654 was made for the tests. However, upon discharge, an additional amount was requested for other tests conducted during the procedure, despite being informed that the agreed price covered all expenses.",null,null,"Neutral",{"$nulls":3},"تم شرح الفاتورة للمريضة وتوضيح أن الأدوية والتحاليل غير مشمولة في قيمة العملية المدفوعة، مع إرفاق الفاتورة التي تحتوي على كافة التفاصيل.\n","تم ارفاق المعلومات والمستندات الماليه ","تقديم تقدير شامل لجميع التكاليف مسبقًا، توضيح البنود بشكل واضح في العقد أو الفاتورة، وإعلام المريض بأي تكاليف إضافية فور حدوثها لضمان الشفافية والتواصل الفعّال.","تقديم تقدير شامل للتكاليف وتوضيح البنود مسبقًا مع إعلام المريض بأي تكاليف إضافية أثناء العملية.\n","قسم المالية ","Hospital",{"$nulls":15},"Support Services",0,{"$f":"CF32/CF33","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"هيا الرويلي ",0,{"$f":"CQ32/CQ34","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"CS32+CT32+CU32+CV32","v":0},{"$nulls":4},"Total",{"$f":"DC27+DC28+DC29+DC30+DC31","v":18},{"$f":"DD28+DD27+DD29+DD30+DD31","v":{"v":1,"d":"100.00%"}},{"$f":"SUM(DE27:DE31)","v":1},{"$f":"SUM(DF27:DF31)","v":7},{"$f":"SUM(DG27:DG31)","v":4},{"$f":"SUM(DH27:DH31)","v":6},{"$f":"DI28+DI27+DI29+DI30+DI31","v":18}]
[3,31,4166,20146326,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة التجميلية","2025-05-15T09:20:00","مها الحنيظل",{"$nulls":4},"More than 72 hours","2025-05-15","09:10:00","مها الحنيظل ","2025-05-15","09:20:00","2025-05-15","09:32:00","مها الحنيظل ","2025-05-15","09:34:00","مها الحنيظل ",0.009722222217533272,"2025-05-17","15:02:00","مها الحنيظل ",2.227777777778101,{"$nulls":3},-45794.626388888886,null,null," ",-45792.39861111111,"2025-05-18","20:28:00","ابرار الشمري",3.454166666670062,{"$nulls":3},-45792.39861111111,null,null,-45792.39861111111,"د.مصعب الرحيلي ","malpractice","نتائج العمليه ","بعد مرور عام على العملية، ظهرت مشكلة في عظمة الأنف مع نزول في الأرنبة، وهي جزء من الحالة التي تم علاجها سابقًا ضمن خطة العلاج.\n","One year after the surgery, an issue was noticed with the nasal bone along with drooping of the nasal tip, which is part of the condition previously treated as per the treatment plan.\n",null,null,"Dissatisfied",{"$nulls":8},"Hospital",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Total",{"$f":"CF29+CF30+CF31+CF32","v":4},{"$f":"CG32+CG31+CG30+CG29","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"أشواق الحربي",4,{"$f":"CQ33/CQ34","v":{"v":0.2222222222222222,"d":"22.22%"}},1,1,1,1,{"$f":"CS33+CT33+CU33+CV33","v":4}]
[null,32,4166,20146326,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-05-15T09:10:00","مها الحنيظل",{"$nulls":4},"More than 72 hours","2025-05-15","09:10:00","مها الحنيظل ","2025-05-15","09:20:00","2025-05-15","09:32:00","مها الحنيظل ","2025-05-15","09:34:00","مها الحنيظل ",0.009722222217533272,"2025-05-17","15:02:00","مها الحنيظل ",2.227777777778101,{"$nulls":3},-45794.626388888886,null,null," ",-45792.39861111111,"2025-05-18","20:29:00","ابرار الشمري",3.45486111111677,{"$nulls":3},-45792.39861111111,null,null,-45792.39861111111,"داحمد قعقع ","malpractice","نتائج العمليه ","بعد مرور عام على العملية، ظهرت مشكلة في عظمة الأنف مع نزول في الأرنبة، وهي جزء من الحالة التي تم علاجها سابقًا ضمن خطة العلاج.\n","One year after the surgery, an issue was noticed with the nasal bone along with drooping of the nasal tip, which is part of the condition previously treated as per the treatment plan.\n",null,null,"Dissatisfied",{"$nulls":8},"Hospital",{"$nulls":4},"ابرار بندر الشمري",10,{"$f":"BU34/BU39","v":{"v":0.4,"d":"40.00%"}},8,1,1,0,{"$f":"BW34+BX34+BY34+BZ34","v":10},{"$nulls":14},"Total",{"$f":"CQ29+CQ30+CQ31+CQ32+CQ33","v":18},{"$f":"CR30+CR29+CR31+CR32+CR33","v":{"v":0.9999999999999999,"d":"100.00%"}},{"$f":"SUM(CS29:CS33)","v":4},{"$f":"SUM(CT29:CT33)","v":5},{"$f":"SUM(CU29:CU33)","v":5},{"$f":"SUM(CV29:CV33)","v":4},{"$f":"CW30+CW29+CW31+CW32+CW33","v":18},{"$nulls":4},"ذوي المراجع ",18,{"$f":"DC34/65","v":{"v":0.27692307692307694,"d":"27.69%"}}]
[null,33,4171,79082,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية لحديثي الولادة","2025-05-17T10:41:00","مرام القحطاني",{"$nulls":4},"48 Hours","2025-05-17","10:20:00","مرام القحطاني ","2025-05-17","10:41:00","2025-05-17","10:58:00","مرام القحطاني ","2025-05-17","10:59:00","مرام القحطاني",0.012499999997089617,{"$nulls":3},{"$f":"(AC35+AB35)-(Y35+X35)","v":-45794.45763888889},{"$nulls":3},{"$f":"(AG35+AF35)-(AC35+AB35)","v":0},null,null," ",{"$f":"(AK35+AJ35)-(Y35+X35)","v":-45794.45763888889},{"$nulls":3},{"$f":"(AO35+AN35)-(Y35+X35)","v":-45794.45763888889},"2025-05-18","20:30:00","ابرار الشمري",{"$f":"(AS35+AR35)-(Y35+X35)","v":1.3965277777751908},"2025-05-17","14:08:00",{"$f":"(AW35+AV35)-(Y35+X35)","v":0.1312499999985448},"تمريض وحدة العناية لحديثي الولادة","attitude","We would like to point out some observations regarding the behavior of certain nurses and on-call\ndoctors. There was a noticeable lack of proper communication when explaining the baby’s condition,\nin addition to a lack of patience in responding to our inquiries about the newborn’s status.\nFurthermore, the tone and manner of communication were inappropriate and do not reflect the\nreputation of a prestigious hospital such as Al Hammadi, which has always been known for its high\n.level of professionalism and respectful treatment of patients","سوء بالخدمة ","We would like to point out some observations regarding the behavior of certain nurses and on-call\ndoctors. There was a noticeable lack of proper communication when explaining the baby’s condition,\nin addition to a lack of patience in responding to our inquiries about the newborn’s status.\nFurthermore, the tone and manner of communication were inappropriate and do not reflect the\nreputation of a prestigious hospital such as Al Hammadi, which has always been known for its high\n.level of professionalism and respectful treatment of patients",null,null,"Dissatisfied",{"$nulls":8},"Hospital",{"$nulls":4},"مها الحنيظل",2,{"$f":"BU35/BU39","v":{"v":0.08,"d":"8.00%"}},2,0,0,0,{"$f":"BW35+BX35+BY35+BZ35","v":2}]
[null,34,4173,1836883,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2025-05-17T23:11:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-05-17","14:32:00","ابرار الشمري","2025-05-17","23:11:00","2025-05-18","01:40:00","ابرار الشمري","2025-05-18","21:14:00","ابرار الشمري",0.9187500000043656,"2025-05-19","13:25:00","ابرار الشمري",0.6743055555562023,{"$nulls":3},-45796.55902777778,null,null," ",-45795.884722222225,{"$nulls":3},-45795.884722222225,"2025-05-20","13:41:00","ابرار الشمري",1.6854166666671517,"2025-05-20","12:56:00",1.6541666666671517,"ادارة التنويم ","negligence"," السلام عليكم يؤسفنا ويحزنا ماواجهناه في الجناح الملكي غرفة رقم 4144\n من احداث للاسف ليست كانت خارجة عن ارادتهم اللتي يفترض التأكد منها قبل تسليمنا الجناح الملكي وهي -: - بعد حضور ضيوفنا لزيارة المريضة\nالستاير متعطلة لتسكيرها لحافظاً على خصوصيتنا في المساء اضطرينا الخروج للاستقبال لان كان التلفون غير\nموجود والاتصال من زر السرير متعطل ارسلوا عامل باكستاني للاصلاح امام الضيوف - الجناح غير مجهز\nبالمناديل سلة القمامة أكرمكم االله - افياش المطبخ متعطلة اللي عند الفرن لتحضير القهوجيات المشروبات\nالساخنة للضيوف - السرير لايعمل بخاصية الاتصال لطلب المساعدة من الممرضة رغمنا في الجناح الملكي،\nللاسف دخلنا في احراج وتوتر وضغط نفسي وحزن في اليوم اللي ننتظره من تسعة شهور أما الضيوف وايضاً رغم\nالاستعدادات لهذا اليوم التي كنا نجريها من قبل اشهر لهذا اليوم الجميل والفرحة العظيمة من االله عز وجل . دفعت\n١٠٥٠٠ ريال من قبل وبعد التوجه إلى مشرفة التنويم بلغناها عن المعناة اللي حصلت للاسف عوضتني ١٢٥٠ ريال\nللاسف ماتوفي في اربع مشكلات وكل واحدة اصعب لنا من الثانية","سوء بالخدمة ",{"$nulls":3},"Dissatisfied",{"$nulls":8},"Hospital",{"$nulls":4},"مرام القحطاني",7,{"$f":"BU36/BU39","v":{"v":0.28,"d":"28.00%"}},7,0,0,0,{"$f":"BW36+BX36+BY36+BZ36","v":7},{"$nulls":14},"مراجع",18,{"$f":"CQ36/65","v":{"v":0.27692307692307694,"d":"27.69%"}},{"$nulls":9},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,35,4174,1052916853,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المتوسطة","2025-05-17T14:41:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-05-17","14:32:00","ابرار الشمري","2025-05-17","14:41:00","2025-05-17","17:31:00","ابرار الشمري","2025-05-17","20:59:00","ابرار الشمري",0.2624999999970896,{"$nulls":3},-45794.87430555555,{"$nulls":3},0,null,null," ",-45794.87430555555,{"$nulls":3},-45794.87430555555,"2025-05-19","14:32:00","ابرار الشمري",1.7312500000043656,"2025-05-18","09:56:00",0.539583333338669,"تمريض وحدة العناية المتوسطة","attitude","تم الاعتداء عليّ لفظيًا من قبل ممرضة فلبينية بطريقة غير مهنية.","اسلوب ","I was verbally assaulted by a Filipino nurse in an unprofessional manner ",null,null,"Satisfied",{"$nulls":3},"التحقيق مع الممرضه ","الافادة من قبل الممرضه وتوضيح  سوء الفهم ( حاجز لغوي ) وتم توجيه انذار لفظي ",null,null,"تمريض وحدة العناية المتوسطة","patient ",{"$nulls":4},"هيا الرويلي ",3,{"$f":"BU37/BU39","v":{"v":0.12,"d":"12.00%"}},2,1,0,0,{"$f":"BW37+BX37+BY37+BZ37","v":3},{"$nulls":26},1,7,4,6]
[null,36,4175,30076171,"ذوي المراجع","الطوارئ","الطبي","الأشعة","2025-05-17T14:54:00","ابرار الشمري",{"$nulls":4},"72 Hours","2025-05-17","14:33:00","ابرار الشمري","2025-05-17","14:54:00","2025-05-17","17:31:00","ابرار الشمري","2025-05-17","19:04:00","ابرار الشمري",0.17361111110949423,{"$nulls":3},-45794.794444444444,{"$nulls":3},0,null,null," ",-45794.794444444444,{"$nulls":3},-45794.794444444444,"2025-05-19","19:27:00","ابرار الشمري",2.015972222223354,"2025-05-19","19:20:00",2.0111111111109494,"قسم الاشعه ","attitude","طبيب الأشعة قام بالتحدث بالهاتف النقال أثناء عمل السونار و قام بوضع كوعه على فخذ المريضة و قامت\nالمريضة بتنبيه برفع يده و عمل الأشعة أكثر من مرة و قام بتجاهل طلب المريضة و بعد تنبيه المريضة أكثر من\nمرة قام بإنهاء حديثه و استكمل السونار بوضع غير مناسب للمريضة (وضع كامل يديه و كوعه على بطن و فخذ\nالمريضة) مما استدعى المريضة لطلب التوقف عن الطريقة السيئة في التعامل مع مريضة الطوارئ ، ثم قام\nالطبيب بمغادرة الغرفة سريعا","سوء بالخدمة ","The radiologist was talking on his mobile phone during the ultrasound examination and placed his elbow on the patient's thigh. The patient alerted him and asked him to lift his arm. He repeated the ultrasound multiple times while ignoring the patient's request. After the patient reminded him several times, he ended his phone call but continued the ultrasound in an inappropriate manner by placing both his hands and elbow on the patient's abdomen and thigh. This led the patient to request that he stop due to his poor handling of an emergency patient. The doctor then quickly left the room.\n\n",null,null,"Dissatisfied",{"$nulls":3},"التحقيق من رئيس القسم مع الاخصائي ","نفي الشكوى فيما يخص التحرش  وان ماحصل بسبب ان قسم الاشعه يوم الجمعه ON CALL , ولايوجد عدد من الموظفين مما ادى الى تاخير بااجراءات الاشعه ","زيادة عدد اخصائيين الاشعه يوم الجمعه ",null,"الاشعه ","Hospital",{"$nulls":4},"أشواق الحربي",3,{"$f":"BU38/BU39","v":{"v":0.12,"d":"12.00%"}},1,2,0,0,{"$f":"BW38+BX38+BY38+BZ38","v":3},{"$nulls":14},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":8},{"$f":"DB37/DC34","v":{"v":0.05555555555555555,"d":"5.56%"}},{"$f":"DC37/DC34","v":{"v":0.3888888888888889,"d":"38.89%"}},{"$f":"DD37/DC34","v":{"v":0.2222222222222222,"d":"22.22%"}},{"$f":"DE37/DC34","v":{"v":0.3333333333333333,"d":"33.33%"}}]
[null,37,4177,30376271,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المتوسطة","2025-05-17T21:12:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-05-17","21:01:00","ابرار الشمري","2025-05-17","21:01:00","2025-05-18","13:40:00","ابرار الشمري","2025-05-18","20:45:00","ابرار الشمري",0.9888888888890506,"2025-05-19","13:29:00","ابرار الشمري",0.6972222222175333,{"$nulls":3},-45796.56180555555,null,null," ",-45795.864583333336,{"$nulls":3},-45795.864583333336,"2025-05-20","20:14:00","ابرار الشمري",1.9784722222175333,"2025-05-20","13:34:00",1.7006944444437977,"تمريض العنايه المتوسطه ","attitude","خلال الزيارة في وقت الظهر اليوم، السبت 8/11/1446هـ، ادعت إحدى الممرضات أن أحد أفراد العائلة دخل بالأمس، الجمعة 7/11/1446هـ، وكشف عن والدتي وتركها مكشوفة، وأنه تم رفع الصوت أثناء وقت الزيارة.\n\nإلا أنه خلال وقت الزيارة في الظهر، كنتُ — أنا ابنها — متواجدًا، وكانت والدتي مغطاة، وقد طلبتُ بنفسي بطانية من الممرضة. وفي الفترة المسائية، كان أبناؤها وأحفادها متواجدين حتى نهاية وقت الزيارة، وكان يتم خلال ذلك نقل دم للمريضة، وقد ناقش أحد أبنائها هذا الموضوع مع الممرضات.\n\nنطالب بمراجعة كاميرات المراقبة وفتح تحقيق مع الممرضات المتواجدات في ذلك الوقت، للتحقق من صحة ما حدث.\n","اسلوب غير مهني ","During the noon visit today, Saturday 8/11/1446, one of the nurses claimed that a family member entered and uncovered my mother yesterday, Friday 7/11/1446, and left her exposed, and that she raised her voice during visiting hours.\n\nHowever, during the noon visiting time, I — her son — was present, and my mother was covered. I personally asked the nurse for a blanket. During the evening period, the patients sons and grandchildren were present until the end of the visiting hours, and a blood transfusion was being conducted for the patient. One of her sons discussed this matter with the nurses.\n\nWe demand a review of the surveillance cameras and an investigation with the nurses present at the time, to verify the truth of what occurred.",null,null,"Satisfied",{"$nulls":3},"تم التحقق والتاكد من  الكاميرات من قبل رئيس التمريض معتز ","افادت ذوي المريضه من قبل رئيس القسم  وتقديم اعتذار لفظي لهم والتوضيح وانتهى الاجتماع برضا الطرفين ",{"$nulls":3},"Hospital",{"$nulls":4},"Total",{"$f":"BU34+BU35+BU36+BU37+BU38","v":25},{"$f":"BV35+BV34+BV36+BV37+BV38","v":{"v":1,"d":"100.00%"}},{"$f":"SUM(BW34:BW38)","v":20},{"$f":"SUM(BX34:BX38)","v":4},{"$f":"SUM(BY34:BY38)","v":1},{"$f":"SUM(BZ34:BZ38)","v":0},{"$f":"CA35+CA34+CA36+CA37+CA38","v":25},{"$nulls":14},4,5,5,4]
[null,38,4181,30367917,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المالية","2025-05-18T19:53:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-05-18","19:53:00","ابرار الشمري","2025-05-18","19:53:00",{"$nulls":3},"2025-05-18","20:05:00","ابرار الشمري",8.333333331393078E-3,{"$nulls":3},-45795.836805555555,{"$nulls":3},0,null,null," ",-45795.836805555555,{"$nulls":3},-45795.836805555555,"2025-05-19","13:28:00","ابرار الشمري",0.7243055555591127,"2025-05-19","09:55:00",0.5763888888905058,"قسم الماليه ","financial claim","المطالبه بمالغ ماليه دون توضيح سبب المطالبه رغم ان المريض محول من مستشفى حكومي الى مستشفى الحمادي","مطالبه ماليه ","Demanding payment without providing a clear reason, despite the patient being referred from a government hospital to Al Hammadi Hospital.\n\n\n\n\n",null,null,"Satisfied",{"$nulls":3},"التحقق من سجل المريض ","الافاده والتوضيح للمراجع مره اخرى بعدم التغطيه من قبل وزارة الصحة  لشراء الخدمة رغم ارفاق جميع التقارير اللازمة ","التوضيح للمراجع بشكل مفصل من قبل  قسم التحصيل بمراحل طلب شراء الخدمة للمريض ",null,null,"Hospital",{"$nulls":26},{"$f":"CP39/CQ36","v":{"v":0.2222222222222222,"d":"22.22%"}},{"$f":"CQ39/CQ36","v":{"v":0.2777777777777778,"d":"27.78%"}},{"$f":"CR39/CQ36","v":{"v":0.2777777777777778,"d":"27.78%"}},{"$f":"CS39/CQ36","v":{"v":0.2222222222222222,"d":"22.22%"}},{"$nulls":8},"In-Patient",11,{"$f":"DC40/DC43","v":{"v":0.6111111111111112,"d":"61.11%"}}]
[null,39,4182,30380807,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2025-05-18T20:08:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-05-18","20:08:00","ابرار الشمري","2025-05-18","20:08:00",{"$nulls":3},"2025-05-18","20:27:00","ابرار الشمري",0.013194444443797693,{"$nulls":3},-45795.85208333333,{"$nulls":3},0,null,null," ",-45795.85208333333,{"$nulls":3},-45795.85208333333,"2025-05-19","16:20:00","ابرار الشمري",0.828472222223354,"2025-05-19","16:20:00",0.828472222223354,"د.محمد مطر ","negligence","تم إعطائي ورقة من قبل الدكتور محمد مطر للتوقيع عليها، دون أن تحتوي على أي بيانات توضح اسم العملية أو تفاصيلها، مما يُعد إهمالًا واضحًا وتأخيرًا في اتخاذ الإجراءات الطبية اللازمة.\n\nقيل لي إن موعد العملية سيتم تحديده خلال خمسة أيام، إلا أن الموعد لم يُحدد، ما أدى إلى تفاقم حالتي الصحية وظهور مضاعفات تمثلت في ارتفاع إنزيمات البنكرياس والمرارة.\n\nبعد التواصل معهم، تم تحديد موعد للعملية صباح هذا اليوم، وعند حضوري، تم إبلاغي بعدم إمكانية إجراء العملية بسبب استمرار ارتفاع الإنزيمات.\n\nورغم حالتي الصحية، لم يتم إعطائي أي مسكنات للألم أو محاليل مغذية، مما زاد من معاناتي الجسدية والنفسية.","اجراء عمليه دون التوضيح ","I was given a form by Dr. Mohammed Matar to sign, but it did not contain any information specifying the name of the procedure or its details, which constitutes clear negligence and a delay in taking the necessary medical actions.\n\nI was told that the surgery would be scheduled within five days, but no appointment was set, which led to a worsening of my health condition and the development of complications, including elevated pancreatic and gallbladder enzyme levels.\n\nAfter following up with them, a surgery appointment was scheduled for this morning. However, upon my arrival, I was informed that the procedure could not be performed due to the continued elevation of the enzyme levels.\n\nDespite my condition, I was not given any painkillers or nutritional IV fluids, which added to my physical and psychological suffering.",null,null,"Satisfied",{"$nulls":3},"التحقيق بالحاله من قبل رئيس القسم ","شكوى غير مستوفاه لشروط حيث تم التواصل من قبل الدكتور مع المراجع واعادة توضيح الافادة ( شرح الحالة ) ","وضوح الخطة العلاجيه للمريض ",null,null,"Hospital",{"$nulls":4},"MOH",25,{"$f":"BU41/65","v":{"v":0.38461538461538464,"d":"38.46%"}},{"$nulls":31},"Out-Patient",5,{"$f":"DC41/DC43","v":{"v":0.2777777777777778,"d":"27.78%"}}]
[null,40,4183,30196349,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-05-18T20:31:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-05-17","20:31:00","ابرار الشمري","2025-05-17","20:31:00",{"$nulls":3},"2025-05-18","20:35:00","ابرار الشمري",1.0027777777795563,"2025-05-19","13:28:00","ابرار الشمري",0.703472222223354,{"$nulls":3},-45796.561111111114,null,null," ",-45795.85763888889,{"$nulls":3},-45795.85763888889,"2025-05-19","16:18:00","ابرار الشمري",0.8215277777781012,"2025-05-19","14:56:00",0.7645833333299379,"التقارير الطبيه ","medical reports","تاخير برفع تقرير ( اللياقة البدنية ) اكترونياً ","تاخير رفع تقرير ","Delay in submitting the (Physical Fitness) report electronically.\n\n\n\n\n",null,null,"Satisfied",{"$nulls":3},"التحقق من النظام ","سياسة  تقرير ( فحص اللياقه) لابد ان يتم ارفاق جميع التطعيمات في المراكز الصحيه الاخرى وهذا تاخير من قبل مراكزاخرى تم التواصل وافاده حيث تم التواصل من قبله بالمراكز الاخرى ورفع التقرير عبر منصة صحتي ",{"$nulls":3},"Hospital",{"$nulls":26},"In-Patient",4,{"$f":"CQ42/CQ45","v":{"v":0.5714285714285714,"d":"57.14%"}},{"$nulls":9},"ER",2,{"$f":"DC42/DC43","v":{"v":0.1111111111111111,"d":"11.11%"}}]
[null,41,4184,1738891,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-05-18T21:07:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-05-18","21:07:00","ابرار الشمري","2025-05-18","21:07:00",{"$nulls":3},"2025-05-18","21:09:00","ابرار الشمري",{"$f":"(Y43+X43)-(T43+S43)","v":1.3888888861401938E-3},{"$nulls":3},-45795.88125,{"$nulls":3},0,null,null," ",-45795.88125,{"$nulls":3},-45795.88125,"2025-05-19","13:29:00","ابرار الشمري",0.6805555555547471,"2025-05-19","10:52:00",0.5715277777781012,"اطباء الطوارى  ","negligence","تاخير وقصور بتقديم الخدمة الطبيه من قبل اطباء الطوارئ ","سوء بالخدمة ",{"$nulls":3},"Dissatisfied",{"$nulls":3},"التحقيق ","التوضيح للمراجع",{"$nulls":3},"patient ",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":18},"Out-Patient",2,{"$f":"CQ43/CQ45","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$nulls":9},"Total",{"$f":"DC40+DC41+DC42","v":18},{"$f":"DD42+DD41+DD40","v":{"v":1,"d":"100.00%"}}]
[null,42,4187,30115817,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-05-19T12:24:00","مرام القحطاني",{"$nulls":4},"72 Hours","2025-05-19","12:24:00","مرام القحطاني ","2025-05-19","12:24:00","2025-05-19","12:35:00","مرام القحطاني ","2025-05-19","12:35:00","مرام القحطاني",0.007638888884685002,"2025-05-20","12:35:00","اشواق الحربي",1,"2025-05-20","13:41:00","ابرار الشمري",0.045833333337213844,"2025-05-21","21:26:00","ابرار الشمري",2.368750000001455,{"$nulls":3},-45796.524305555555,"2025-05-21","14:29:00","ابرار الشمري",2.079166666670062,"2025-06-01","12:21:00",12.99027777777519,"تمريض الطوارئ ","negligence",{"$nulls":5},"Satisfied",{"$nulls":8},"patient ",{"$nulls":4},20,4,1,0,{"$nulls":18},"ER",1,{"$f":"CQ44/CQ45","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$nulls":9},"Medical",8,{"$f":"DC44/DC48","v":{"v":0.4444444444444444,"d":"44.44%"}}]
[null,43,4188,30323344,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-05-19T14:19:00","مرام القحطاني",{"$nulls":4},"24 Hours","2025-05-19","14:19:00","مرام القحطاني ","2025-05-19","14:19:00","2025-05-19","14:31:00","مرام القحطاني ","2025-05-20","09:34:00","مرام القحطاني",0.8020833333284827,"2025-05-20","12:34:00","اشواق الحربي",0.125,"2025-05-20","15:48:00","ابرار الشمري",0.13472222222480923,null,null," ",-45797.39861111111,{"$nulls":3},-45797.39861111111,"2025-05-21","14:00:00","ابرار الشمري",1.1847222222277196,"2025-05-20","09:55:00",0.014583333337213844," أطباء الطوارئ","negligence",{"$nulls":5},"Dissatisfied",{"$nulls":8},"Hospital",{"$nulls":4},{"$f":"BT44/BU41","v":{"v":0.8,"d":"80.00%"}},{"$f":"BU44/BU41","v":{"v":0.16,"d":"16.00%"}},{"$f":"BV44/BU41","v":{"v":0.04,"d":"4.00%"}},{"$f":"BW44/BU41","v":{"v":0,"d":"0.00%"}},{"$nulls":18},"Total",{"$f":"CQ42+CQ43+CQ44","v":7},{"$f":"CR44+CR43+CR42","v":{"v":1,"d":"100.00%"}},{"$nulls":9},"Admin",4,{"$f":"DC45/DC48","v":{"v":0.2222222222222222,"d":"22.22%"}}]
[null,44,4189,30146892,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-05-19T15:17:00","مرام القحطاني",{"$nulls":4},"24 Hours","2025-05-19","15:17:00","مرام القحطاني","2025-05-19","15:17:00",{"$nulls":3},"2025-05-19","15:45:00","مرام القحطاني",0.0194444444423425,{"$nulls":3},-45796.65625,{"$nulls":3},0,null,null," ",-45796.65625,{"$nulls":3},-45796.65625,"2025-05-19","17:09:00","ابرار الشمري",0.05833333333430346,"2025-05-19","17:02:00",0.053472222221898846,"قسم المالية ","financial claim","تفيد بأنها راجعت الطبيبة ودَفعت الرسوم المطلوبة وأجرت التحاليل، وتم إبلاغها بضرورة حجز موعد مراجعة للحصول على التشخيص. وقد تم إصدار الوصفة الطبية لها في نفس يوم المراجعة. لماذا يتم احتساب موعد المراجعة على أنه من أجل التشخيص وكتابة الوصفة، في حين أن المراجعة عادةً ما تكون لمتابعة الحالة فقط","تاخير بالخدمة ","She saw the doctor, paid the required fees, and had the tests done. She passed and requested a review of the diagnosis. The prescription was issued for her on the same day of the review. Why is the review appointment delayed? Since it is for diagnosis and prescription purposes, the review is still only for follow-up.",null,null,"Satisfied",{"$nulls":3},"لايوجد خطا ","التوضيح للمراجع",{"$nulls":3},"Hospital",{"$nulls":26},"Medical",12,{"$f":"CQ46/CQ50","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":9},"Nursing",5,{"$f":"DC46/DC48","v":{"v":0.2777777777777778,"d":"27.78%"}}]
[null,45,4190,1163516,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-05-19T16:15:00","مرام القحطاني",{"$nulls":4},"24 Hours","2025-05-19","16:15:00","مرام القحطاني","2025-05-19","16:15:00",{"$nulls":3},"2025-05-19","16:31:00","مرام القحطاني",0.011111111110949423,{"$nulls":3},-45796.68819444445,{"$nulls":3},0,null,null," ",-45796.68819444445,{"$nulls":3},-45796.68819444445,"2025-05-20","13:51:00","ابرار الشمري",0.8888888888832298,"2025-05-20","13:51:00",0.8888888888832298,"د.فتاة نبعه ","Miscommunication",{"$nulls":5},"Satisfied",{"$nulls":8},"Hospital",{"$nulls":4},"In-Patient",9,{"$f":"BU47/BU50","v":{"v":0.36,"d":"36.00%"}},{"$nulls":19},"Admin",1,{"$f":"CQ47/CQ50","v":{"v":0.05555555555555555,"d":"5.56%"}},{"$nulls":9},"Support Services",1,{"$f":"DC47/DC48","v":{"v":0.05555555555555555,"d":"5.56%"}}]
[null,46,4193,30289262,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-05-19T19:04:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-05-19","18:50:00","ابرار الشمري","2025-05-19","19:04:00","2025-05-19","19:26:00",null,"2025-05-19","19:26:00","ابرار الشمري",0.015277777776645962,"2025-05-20","15:57:00","ابرار الشمري",0.8548611111109494,"2025-05-21","15:46:00","ابرار الشمري",0.992361111115315,"2025-05-21","09:26:00","ابرار الشمري",1.5833333333357587,{"$nulls":3},-45796.80972222222,"2025-05-24","12:59:00","ابرار الشمري",4.731250000004366,"2025-05-24","12:59:00",4.731250000004366,"د. مروى زكي ","attitude","حضرت اول موعد ولم تعطيني كامل الادوية، ايضا تتحدث على الجوال في وقت الاستشارة مما ادى الى المساس\nبخصوصيتي كمريض. ثم طلبت مني المراجعة في اليوم التالي حتى تطهر جميع النتائج، بدون حجز موعد وعند\nالقدوم لم تاتي في الوقت المحدد وبعد الانتظار طلبت مني الرجوع للاستقبال حتى يتم فتح ملفي، ثم عند التعبير عن\nمدى استيائي من الخدمة المقدمة من قبلها و قبل الممرضة الهندية، قامت بقراءة نتيجة تحليل الحمل بطريقة\nخاطئة وصرحت بأني حامل مع العلم بأني عزباء. اصبت بالذهول حينها وبعدها قالت بان هذي مجرد مقلب للضحك\nفقط.","تاخير بالخدمة ","I attended the first appointment, but I was not given the full medication. Additionally, she was talking on her phone during the consultation, which compromised my privacy as a patient. She then asked me to come back the following day to review all the results, without scheduling an appointment. When I arrived, she was not on time, and after waiting, she asked me to return to the reception to open my file. When I expressed my dissatisfaction with the service provided by both her and the Indian nurse, she misread my pregnancy test result and incorrectly informed me that I was pregnant, even though I am single. I was stunned at that moment, and then she said it was just a prank for fun.\n\n",null,null,"Dissatisfied",{"$nulls":3},"التحقيق بالشكوى من قبل رئيس القسم ","افادة الدكتوره بان المراجعه كانت مندفعه ويوجد شهود لذلك ",{"$nulls":3},"Hospital",{"$nulls":4},"Out-Patient",10,{"$f":"BU48/BU50","v":{"v":0.4,"d":"40.00%"}},{"$nulls":19},"Nursing",3,{"$f":"CQ48/CQ50","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":9},"Total",{"$f":"DC44+DC45+DC46+DC47","v":18},{"$f":"DD47+DD46+DD45+DD44","v":{"v":1,"d":"100.00%"}}]
[null,47,4196,30086041,"مراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2025-05-21T12:23:00","اشواق الحربي",{"$nulls":4},"More than 72 hours","2025-05-20","12:52:00","اشواق الحربي","2025-05-21","12:23:00","2025-05-21","12:44:00","مرام القحطاني ","2025-05-21","12:45:00","مرام القحطاني",0.015277777776645962,"2025-05-21","14:29:00","ابرار الشمري",0.07222222222480923,"2025-05-22","10:16:00","اشواق الحربي",0.8243055555503815,"2025-05-22","15:30:00","ابرار الشمري",1.1145833333357587,{"$nulls":3},-45798.53125,"2025-05-24","13:02:00","ابرار الشمري",3.0118055555576575,"2025-05-22","13:52:00",1.046527777776646,"ممرضة نساء وولادة","attitude","عدم الالتزام بمهنية  سلامة المرضى ","الممرضة كانت مريضة وتعاني من انفلونزا واستقبلتني انا وطفلي المولود حديثاً وكانت (تناشق ) بقوة وقلة ادب\nولم تتحترم وجودنا وبشكل مقزز ولما طلبت منها المساعدة لذهاب لدورة المياة قمت بالدخول معاي وقبل انتهائي\nخرجت وتركتني وحيدة بدون مساعدة","The nurse was sick with the flu and admitted me and a newborn baby internally (snoring). She came in and was rude. She did not respect our presence. Our presence was disgusting. When I asked her for help to go to the bathroom, she went in with the newborn baby. That's it. She left me alone without help.",null,null,"Dissatisfied",{"$nulls":3},"تم الرد من قبل القسم المعني والافادة من قبل الممرضة  ومنافاة ماتم ذكرة وانها كانت تطبق معايير سلامة المرضى  والحرص عليها","تصعيد الامر للادارة بناء على كلام المريضة وتأكيدها بأن الممرضة نتيجة تصرفها بعدم ارتداء الكمامة تم على اثرها انتشار العدوى بين اهلها","يتم اخذ الامر بعين الاعتبار وعدم تكرار الامر اذا تمت صحتة والالتزام والتشديد بمعايير السلامة بالمهنة","الالتزام التام بمعايير سلامة التمريض وهي المبادى التي تحكم بعدة نقاط واهمها عدة جوانب مثل منع العدوى ,وحماية المرضى من الاضرار","قسم التمريض","patient ",{"$nulls":4},"ER",6,{"$f":"BU49/BU50","v":{"v":0.24,"d":"24.00%"}},{"$nulls":19},"Support Services",2,{"$f":"CQ49/CQ50","v":{"v":0.1111111111111111,"d":"11.11%"}}]
[null,48,4197,30001976,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-05-20T14:29:00","اشواق الحربي",{"$nulls":4},"24 Hours","2025-05-20","12:52:00","اشواق الحربي","2025-05-20","14:29:00","2025-05-20","15:03:00","اشواق الحربي","2025-05-20","15:05:00","اشواق الحربي",0.024999999994179234,"2025-05-21","10:04:00","اشواق الحربي",0.7909722222248092,"2025-05-21","22:04:00","اشواق الحربي",0.5,null,null," ",-45797.62847222222,{"$nulls":3},-45797.62847222222,"2025-05-21","14:28:00","اشواق الحربي",0.9743055555591127,"2025-05-21","12:09:00",0.8777777777795563,"قسم المختبر","medical reports","التأخير في نتائج التحاليل ","مريض بالسرطان الغدة الدرقية وهذه فحصوصات دورية تقريبا كل 3 شهور، دائما اقوم بالفحوصات يوم الاحد\n للحاق بعيادة دكتور الغدد الصماء الدكتور انور جماح،، كاانت نتائج فحوصات (معامل الورم) تأخذ بالعادة مايقارب 36 - 40 ساعة، بسبب وجود مشكلة بتحديثات التقاريرعلى التطبيق منذ اكثر من ستة اشهر ولغاية الان لم\nيتم حل هذه المشكلة تم التواصل منذ الامس مع قسم التقرير للأفادة بتحديث النتائج، ولكن للأسف لم تصدر النتائج،\nوعند التواصل مع المختبر افادوا بأن نتيجة التحليل سوف تصدر يوم الاربعاء اي بعد 72 ساعة و بسبب هذا التأخير المعتاد بالفترة الاخيره من قسم المختبرلم يتسنى لي مراجعة الدكتور لهذا الاسبوع وعلي الانتظار الى يوم الاثنين القادم لحين الموعد القادم لعيادة الدكتور انور جماح .. للأسف خدمات المستشفى باتت سيئة مع زيادة اعداد\nالمراجععين، من حيث التأخر الشديد في نتائج التحاليل، وتقرير الاشعة، وفترة الانتظار الطويلة على الصيدلية، ","I have thyroid cancer and have regular checkups approximately every three months. I always have them done on Sundays.\nTo make it to the clinic of endocrinologist Dr. Anwar Jamah, my tumor lab results usually take approximately 36-40 hours. This is due to a problem with the app's report updates that has been ongoing for more than six months. This problem has not been resolved yet. I contacted the reporting department yesterday to receive an update on the results, but unfortunately, the results have not been released.\nWhen I contacted the lab, they informed me that the test results would be released on Wednesday, i.e., after 72 hours. Due to the usual delays in the lab department recently, I have not been able to see the doctor this week and have to wait until next Monday for my next appointment with Dr. Anwar Jamah. Unfortunately, hospital services have deteriorated with the increase in the number of patients. These include severe delays in lab results, radiology reports, and long waits at the pharmacy.",null,null,"Neutral",{"$nulls":3},"رد القسم المعني بأن تم حضور المريض يوم 18 وعمل التحاليل  وظهور نتائجها ماعدا  بعض التحاليل وهي معامل الورم والاجسام المضادة للغد الدرقية وهي تعمل في ايام محددة في الاسبوع  وهي السبت والثلاثاء والخميس وابلاغ المريض بذلك وعلية لم يتم تأخير اي نتائج ","تم التوضيح والافادة  بتأخير بعض النتائج ","توضيح للمريض ماهي التحاليل التي تظهر نتائجها في وقت متأخر واعطاء نبذة عن التوقيت التقريبي لظهور تلك النتائج والتجاوب معة سريعا بناء على حالتة المرضية التي لاتسمح لة بالتأخير والانتظار وبناء على ذلك التأخير فأن موعدة سوف يتأجل للاسبوع القادم بناء على عيادة الطبيب المتاحة في ايام معينة بالاسبوع ","التوضيح بالافادة ببعض التحاليل والنتائج ومدة اظهار نتيجتها واعطاء المريض الحق بمعرفه اظهار النتيجة باليوم والتوقيت ","قسم المختبر","patient ",{"$nulls":4},"Total",{"$f":"BU47+BU48+BU49","v":25},{"$f":"BV49+BV48+BV47","v":{"v":1,"d":"100.00%"}},{"$nulls":19},"Total",{"$f":"CQ46+CQ47+CQ48+CQ49","v":18},{"$f":"CR49+CR48+CR47+CR46","v":{"v":1,"d":"100.00%"}}]
[null,49,4198,30361409,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-05-20T13:57:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-05-20","13:57:00","ابرار الشمري","2025-05-20","13:57:00","2025-05-20","13:57:00","ابرار الشمري","2025-05-20","13:57:00","ابرار الشمري",{"$f":"(Y51+X51)-(T51+S51)","v":0},{"$nulls":3},-45797.58125,{"$nulls":3},0,null,null," ",-45797.58125,{"$nulls":3},-45797.58125,"2025-05-20","15:51:00","ابرار الشمري",0.07916666666278616,"2025-05-20","14:23:00",0.018055555556202307,"الموافقات الطبيه ","approval issue","عدم ارفاق كامل بيانات التحليل للموافقة شركة التامين بالشكل الصحيح\n","عدم متابعة طلب ","Failure to attach the complete analysis data correctly for the insurance company's approval.\n\n",null,null,"Satisfied",{"$nulls":3},"التحقق  من النظام ","اتضح ارفاق جميع التقارير اللازمة  من قبل المنشاه  ولكن اتى الرفض من قبل شركة التامين ",{"$nulls":3},"Hospital",{"$nulls":4},"Medical",11,{"$f":"BU51/BU55","v":{"v":0.44,"d":"44.00%"}}]
[null,50,4199,30382073,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-05-20T14:02:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-05-20","14:02:00","ابرار الشمري","2025-05-20","14:02:00",{"$nulls":3},"2025-05-20","14:07:00","ابرار الشمري",{"$f":"(Y52+X52)-(T52+S52)","v":3.4722222189884633E-3},{"$nulls":3},-45797.58819444444,{"$nulls":3},0,null,null," ",-45797.58819444444,{"$nulls":3},-45797.58819444444,"2025-05-21","10:28:00","ابرار الشمري",0.8479166666729725,"2025-05-20","14:07:00",0,"قسم الموافقات الطبية ","approval issue",{"$nulls":5},"Dissatisfied",{"$nulls":8},"Hospital",{"$nulls":4},"Admin",14,{"$f":"BU52/BU55","v":{"v":0.56,"d":"56.00%"}}]
[null,51,4199,30382073,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-05-20T14:02:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-05-20","14:02:00","ابرار الشمري","2025-05-20","14:02:00",{"$nulls":3},"2025-05-20","14:24:00","ابرار الشمري",0.015277777776645962,{"$nulls":3},-45797.6,{"$nulls":3},0,null,null," ",-45797.6,{"$nulls":3},-45797.6,"2025-05-21","14:00:00","ابرار الشمري",0.9833333333372138,"2025-05-20","16:34:00",0.09027777778101154,"قسم المالية ","financial claim",{"$nulls":5},"Dissatisfied",{"$nulls":8},"Hospital",{"$nulls":4},"Nursing",0,{"$f":"BU53/BU55","v":{"v":0,"d":"0.00%"}}]
[4,52,4204,0,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-05-22T15:31:00","اشواق الحربي","MOH","2025-05-22","15:31:00",null,"48 Hours","2025-05-22","15:31:00","اشواق الحربي","2025-05-22","15:31:00","2025-05-22","15:31:00","اشواق الحربي","2025-05-22","15:53:00","اشواق الحربي",0.01527777778392192,"2025-05-23","18:04:00","ابرار الشمري",1.0909722222204437,"2025-05-24","09:46:00","هياء الرويلي",0.6541666666671517,null,null," ",-45799.66180555556,{"$nulls":3},-45799.66180555556,"2025-05-24","13:04:00","ابرار الشمري",1.882638888884685,"2025-05-24","13:04:00",1.882638888884685,"أطباء الطوارئ","negligence","رفض استقبال الحالة","تفيد والدة المراجعه بأنه تم رفض استقبال حالة ابنتها مع العلم انها كانت حالة طارئة ( قطع في الأذن ) \nتم قدومهم يوم الأحد 18/5/2025 الساعه الرابعه عصرا ","The patient's mother reports that her daughter's case was refused admission, even though it was an emergency (cut ear). They arrived on Sunday, May 18, 2025, at 4:00 PM.",null,null,"Satisfied",{"$nulls":3},"تحويلها للطبيب المناوب",{"$nulls":3},"اطباء الطوارى","patient ",{"$nulls":4},"Support Services",0,{"$f":"BU54/BU55","v":{"v":0,"d":"0.00%"}}]
[null,53,4205,1108117431,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-05-22T16:28:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-05-22","16:28:00","ابرار الشمري","2025-05-22","16:28:00",{"$nulls":3},"2025-05-22","16:28:00","ابرار الشمري",0,{"$nulls":3},-45799.686111111114,{"$nulls":3},0,null,null," ",-45799.686111111114,{"$nulls":3},-45799.686111111114,"2025-05-22","20:51:00","ابرار الشمري",0.18263888888759539,"2025-05-22","20:24:00",0.163888888884685,"د.عبدالحميد علي ","Miscommunication","خطا في كتابة التقرير حيث تم حضوري الى قسم الطوارى ( اصابة عمل ) وتم كتابة تقرير بان الاصابه بالمنزل . ","قصور بالخدمة ","There was an error in writing the report, as I was present in the emergency department due to a work injury, but the report stated that the injury occurred at home.",null,null,"Dissatisfied",{"$nulls":3},"الافدة من قبل طبيب الطوارى بان المراجع لم  يثبت حضوره من العمل حيث تم حضوره باليوم الاول دون الافصاح وفي اليوم التالي حضر يطلب تعديل التقرير ولم يثبت تواجده اثناء الحاثه ( وقوعه على حافة كرسي ) ","التواصل معه وافادته باحضار مايثبت ولم يحضر اي اثبات ",null,null,"اطباء الطوارى","Hospital",{"$nulls":4},"Total",{"$f":"BU51+BU52+BU53+BU54","v":25},{"$f":"BV54+BV53+BV52+BV51","v":{"v":1,"d":"100.00%"}}]
[null,54,4208,30155722,"ذوي المراجع","التنويم","الإداري","قسم الأمن","2025-05-23T16:31:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-05-23","16:31:00","ابرار الشمري","2025-05-23","16:31:00","2025-05-23","18:03:00","ابرار الشمري","2025-05-23","16:31:00","ابرار الشمري",0,"2025-05-24","11:43:00","هياء الرويلي",0.7999999999956344,"2025-05-25","08:14:00","هياء الرويلي",0.8548611111109494,null,null," ",-45800.68819444445,{"$nulls":3},-45800.68819444445,"2025-05-25","15:19:00","ابرار الشمري",1.9499999999970896,"2025-05-23","16:31:00",0,"اقسم الامن ","policies","فقدان عدد ٣ مجاول ذهب عيار ٢١. وتم حضور رجل الامن بعد ذلك وأخذ الافادة والأوقات المرجحة لحصر عملية البحث وتم إبلاغهم من الساعه ال٩ مساء تاريخ ٢٢/٠٥/٢٠٢٥ حتى الساعه ١٠ صباحا اليوم. حيث انه تم زيارة الغرفة عدة مرات من قبل منسوبي المستشفى لعدة أسباب. تم ابلاغ المدير المناوب بضرورة الرجوع لحاوية النفايات حيث من المحتمل انه عند تنظيف الغرفة تم وضع المنديل الذي يحتوي على مجاول الذهب في سلة النفايات بالخطا تحسبا لأي احتمال، وقبل تصعيد الموضوع لمركز الشرطة، ولكن دون نتيجة حيث تم إبلاغي في تمام الساعه ٤:١٥ مساء بانه لايمكن حصر الموظفين العاملين خلال ذلك الوقت إلا عن طريق الكاميرات ومسؤول الكاميرات غير متواجد يوم الجمعه، وبعده تم إبلاغي بانه تم كبس جميع النفايات مباشرة بعد خروجها من الغرفه. تم محاولة الطلب من المدير المناوب بالتواصل مع مسؤول الخدمات المساندة وسأقوم بالبحث بنفسي قبل تصعيد الموضوع ولكن بدون نتيجة. علما بأن المفقودات قيمتها السوقية تقارب 12 ألف ريال تزيد او تنقص وفقا للسعر اليومي. وعليه جرى الإبلاغ، لتوثيق الواقعة والعمل على حلها، وفي حال عدم\nالتوصل إلى نتيجة، سيتم تصعيد الموضوع للجهات المختصة","قصور بالخدمة ","Three 21-carat gold jewelry items were reported missing. A security officer was called in and took a statement, including the estimated timeframe during which the incident may have occurred — from 9:00 PM on 22/05/2025 until 10:00 AM the following day. During that period, the room was visited multiple times by hospital staff for various reasons.\n\nThe on-duty manager was informed of the need to check the waste container, as it is possible that during room cleaning, the tissue containing the gold items was accidentally discarded in the trash. This step was taken as a precaution before escalating the matter to the police. However, no results were achieved, and at 4:15 PM I was informed that it would not be possible to identify the staff members who were present during that timeframe except through security cameras, and the person responsible for the cameras was unavailable on Friday. I was later informed that all the waste was compacted immediately after being removed from the room.\n\nAn attempt was made to ask the on-duty manager to coordinate with the support services supervisor, and I expressed my willingness to search myself before escalating the issue, but again, without results.\n\nIt is worth noting that the estimated market value of the missing items is approximately SAR 12,000, more or less depending on the current gold price.\n\nAccordingly, this report has been filed to document the incident and work toward a resolution. If no result is reached, the matter will be escalated to the relevant authorities",null,null,"Dissatisfied",{"$nulls":3},"الرجوع للكاميرات لايوجد مايثبت فقدان الذهب ","الافادة بان تم توقيعها مسبقاً على اقرار اخلاء سوولية المستشفى من المفقودات ",null,null,"قسم الامن ","Hospital"]
[null,55,4209,1103604144,"وزارة الصحة","التنويم","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2025-05-23T18:04:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-05-23","18:04:00","ابرار الشمري","2025-05-23","18:04:00","2025-05-23","18:09:00","ابرار الشمري","2025-05-23","18:09:00","ابرار الشمري",3.4722222189884633E-3,"2025-05-24","23:42:00","اشواق الحربي",1.2312500000043656,{"$nulls":3},-45801.9875,null,null," ",-45800.75625,{"$nulls":3},-45800.75625,"2025-05-25","09:21:00","ابرار الشمري",1.633333333331393,"2025-05-25","04:57:00",1.4500000000043656,"د.عابد اللهيبي ","malpractice","تم عمل منظار للمعده ولكن أثناء التنويم لم يتم التخدير بشكل كافي وادى ذلك إلى إحساسها بالمنظار مما اثر على نفسيتي ","قصور بالخدمة ","A gastroscopy was performed, but during the procedure, the sedation was not sufficient, which resulted in the patient feeling the endoscope. This affected her psychologically.\n\n",null,null,"Dissatisfied",{"$nulls":3},"الافادة من قبل الدكتور المعني بان تم  اخذ جرعه تخدير حسب البرتوكلات المعتمده وينفي الشكوى ","شكوى غير مستوفاه لشروط حيث تم التواصل رمع المراجع واعادة توضيح الافادة ( شرح الحالة ) ","وضوح الخطة العلاجيه لمراجع من قبل الطبيب المعالج ",null,null,"Hospital"]
[null,56,4213,20235287,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2025-05-25T10:43:00","هيا الرويلي","MOH","2025-05-25","10:43:00",null,"24 Hours","2025-05-25","11:17:00","هيا الرويلي","2025-05-25","10:43:00","2025-05-25",null,null,"2025-05-25","11:17:00","هيا الرويلي",0.02361111110803904,{"$nulls":3},-45802.470138888886,{"$nulls":3},0,null,null," ",-45802.470138888886,{"$nulls":3},-45802.470138888886,"2025-05-25","15:22:00","هيا الرويلي",0.17013888889050577,"2025-05-25","15:22:00",0.17013888889050577,"د.حسام رماح ","misdiagnosis","عدم تشخيص الحاله ","عدم تشخيص الحاله ولازال المريض يعاني من وجود المرض ","“Failure to diagnose the condition, and the patient is still suffering from the illness.”",null,null,"Dissatisfied",{"$nulls":3},"تم الرد بان تم شرح كل الأجراءات واالتحاليل المتخذه أثناء وجود المريض في العنايه من قبل الدكتور ",null,"حرص الدكتور على الشرح الكافي للمريض عن الحاله ","التوضيح للمريض عن حالته الصحيه ","العنايه المركزه ","Hospital"]
[null,57,4214,30297276,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-05-15T14:38:00","مها الحنيظل",{"$nulls":4},"72 Hours","2025-05-15","14:38:00","مها الحنيظل ","2025-05-15","14:38:00",{"$nulls":3},"2025-05-25","14:44:00","مها الحنيظل ",10.004166666665697,{"$nulls":3},-45802.61388888889,{"$nulls":3},0,"2025-05-28","12:22:00","ابرار الشمري",2.9013888888875954,{"$nulls":3},-45802.61388888889,{"$nulls":3},-45802.61388888889,"2025-05-29","14:10:00",3.976388888891961,"د. سماح","malpractice","سحب دم دون موافقة المريض ","إجراء نقل دم تم دون إذن أو موافقة من المريض. تم تنفيذ العملية بطريقة خاطئة، مما أدى إلى شعور المريض بألم شديد وضرر في اليد.","the patient complaint regarding a blood transfusion that was performed without the patient's consent or approval. The procedure was executed incorrectly, resulting in severe pain and damage to the patient's hand.",{"$nulls":3},"اشكالية تقنية عدم وصول الشكوى للقسم المعني و تم التواصل مع مشرف القسم لتبليغه عن عدم تفعيل الشكوى ","اشكالية تقنية ",{"$nulls":3},"تطوير نماذج موافقة بسيطة وسهلة الفهم لضمان أن المرضى يدركون ما يوقعون عليه.","إعداد نماذج الموافقة الجديدة خلال ثلاثة أشهر، بالتعاون مع فرق قانونية وطبية.",null,"Hospital"]
[null,58,4216,30385125,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-05-25T16:50:00","اشواق الحربي","MOH","2025-05-25",null,null,"24 Hours","2025-05-25","16:50:00","اشواق الحربي","2025-05-25","16:50:00","2025-05-25","17:00:00",null,"2025-05-25","16:50:00","اشواق الحربي",0,{"$nulls":3},-45802.70138888889,{"$nulls":3},0,null,null," ",-45802.70138888889,{"$nulls":3},-45802.70138888889,"2025-05-25","20:01:00","اشواق الحربي",0.132638888884685,"2025-05-25","19:47:00",0.12291666666715173,"الطوارى","financial claim","تسديد المستحقات المتبقية","يفيد انة تم نقل والدتة الى المستشفى من قبل الهلال الاحمر وادخالها للعناية المركزة ولكن المستشفى الان يطالبة بمبالغ عن كل يوم 20 الف ودفع لاول يوم لكن يفيد انه لم يتم الرفع لوزاره الصحة شراء خدمة","It is reported that his mother was transferred to the hospital by the Red Crescent and admitted to intensive care, but the hospital is now demanding sums of 20 thousand for each day and payment for the first day, but it is reported that the purchase of the service has not been submitted to the Ministry of Health",null,null,"Neutral",{"$nulls":3},"الافادة الكاملة والتوضيح","الافادة بانة لدية تامين طبي ساري  المفعول في المملكة العربية السعودية وبناء عليها من الفقرة 4 بأنة حتى وان كان يستوفي الشروط لا يعتبر مؤهلا والمريض لدية تأمين زيارة ساري","الدقة والافادة جيدا من قبل القسم المعني والتوضيح للمريض قبل اتخاذ اي اجراء واخذ الموافقة النهائية ","التوضيح والافادة للمريض بجميع الاجراءات الضرورية او البديلة","الطوارئ","Hospital"]
[null,59,4220,30155722,"وزارة الصحة","التنويم","الإداري","قسم الخدمة الإجتماعية","2025-05-26T11:30:00","هيا الرويلي","moh","2025-05-26","11:30:00",null,"48 Hours","2025-05-26","11:47:00","هيا الرويلي","2025-05-26","11:30:00",{"$nulls":3},"2025-05-26","11:47:00","هيا الرويلي",0.011805555557657499,{"$nulls":3},-45803.49097222222,{"$nulls":3},0,null,null," ",-45803.49097222222,{"$nulls":3},-45803.49097222222,"2025-05-27","13:15:00","هيا الرويلي",1.0611111111138598,"2025-05-27","13:01:00",1.0513888888890506,"قسم الخدمة الإجتماعية ","policies","فقدان مجاول ذهب ","شكوى المريضه فقدانها مجاول الذهب عندما كانت في قسم التنويم ","The patient’s complaint is the loss of her gold jewelry while she was in the inpatient ward.",null,null,"Dissatisfied",{"$nulls":8},"Hospital"]
[null,60,4224,30118517,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-05-26T19:34:00","اشواق الحربي","MOH","2025-05-26","19:34:00",null,"48 Hours","2025-05-26","19:34:00","اشواق الحربي","2025-05-26","19:34:00","2025-05-26","07:41pm","اشواق الحربي","2025-05-26","19:41:00","اشواق الحربي",0.004861111112404615,"2025-05-27","10:05:00","اشواق الحربي",0.5999999999985448,{"$nulls":3},-45804.42013888889,null,null," ",-45803.82013888889,"2025-05-28","11:52:00","ابرار الشمري",1.6743055555489263,{"$nulls":3},-45803.82013888889,null,null,-45803.82013888889,"اطباء الطوارى  ","malpractice","التأخير في تقديم الرعايه","يفيد بأن كان لدية اشتباه جلطة قلبية وتم الانتظار مدة 45 دقيقة وعدم الاهتمام في المريض الى ان تم خروجة الى مستشفى اخر ,","He reported that he had a suspected heart attack and that he waited for 45 minutes without paying attention to the patient until he was discharged to another hospital.",null,null,"Satisfied",{"$nulls":3},"الافادة الكاملة والتوضيح والتحقيق بالامر","اتخاذ الاجراء المناسب في مثل هذه الحالة والتحقيق من قبل القسم وعليها تم اتخاذ كل الاجراءات اللازمه من قبل القسم","التحقيق من قبل القسم المعني وعدم التأخير لتفادي المشكلات مستقبلا والتأكيد التام بأن الرعاية الصحية الشاملة لحالة المريض هي مسؤولية انسانية في المقام الاول قبل البدء بعملية انقاذ المريض وعليها يجب الحفاظ على مبدأ اليقظة والانتباه التام لمثل هذه الحالات لعدم تكرارها","محاسبة كل تقصير","الطوارى","patient "]
[null,61,4225,30346852,"ذوي المراجع","التنويم","الطبي","تنويم الأطفال","2025-05-27T16:52:00","هيا الرويلي",{"$nulls":4},"24 Hours","2025-05-28",45804,"هيا الرويلي","2025-05-27","16:52:00","2025-05-28","09:17:00","هيا الرويلي","2025-05-28","09:21:00","هيا الرويلي",0.6868055555532919,{"$nulls":3},-45805.38958333333,{"$nulls":3},0,null,null," ",-45805.38958333333,{"$nulls":3},-45805.38958333333,"2025-05-29","10:34:00","هيا الرويلي",1.0506944444496185,"2025-05-28","10:18:00",0.039583333338669036,"دكتوره اكرام ","negligence","لم يتم اعطاء المرض الدواء اللازم والشرح عن الحاله بشكل كافي ","لم يتم اعطاء المرض الدواء اللازم والشرح عن الحاله بشكل كافي مما أدى الى انتكاسة الطفل ","The child was not given the necessary medication or sufficient explanation about the condition, which led to a relapse.",null,null,"No Response",{"$nulls":3},"التحقيق بالحاله من قبل رئيس القسم ","التواصل مع المريض وشرح رد الدكتوره لكن لم يتم الرد على الاتصال من قبل المستشفى علما بانه تم االتواصل من 4_5 مرات على مدار يومان ","وضوح الخطة العلاجيه للمريض ",null,"قسم التنويم ","patient "]
[null,62,4228,30268880,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-05-28T11:20:00","اشواق الحربي",{"$nulls":4},"48 Hours","2025-05-27","18:10:00","اشواق الحربي","2025-05-28","11:20:00","2025-05-28","14:16:00","اشواق الحربي","2025-05-28","14:36:00","اشواق الحربي",{"$f":"(Y64+X64)-(T64+S64)","v":0.13611111111094942},"2025-05-29","13:06:00","مها الحنيظل",0.9375,{"$nulls":3},-45806.54583333333,null,null," ",-45805.60833333333,{"$nulls":3},-45805.60833333333,"2025-05-30","14:30:00","اشواق الحربي",1.9958333333343035,"2025-05-30","14:30:00",1.9958333333343035,"د.عبدالعزيز العمر","Negligence","لا يوجدالاجابة الكافيه عن حالتة","تحية طيبة، أتقدم إليكم بهذه الشكوى بشأن تجربتي مع الدكتور عبد العزيز عمر أعاني من ألم شديد ومستمر في\nالركبة لأكثر من ثمانية أشهر، مما أثر بشكل كبير على حياتي اليومية، وبعد صعوبة كبيرة في الحصول على موعد\nطبي، استغرق الأمر ما يقارب شهراً حتى تمكنت من مراجعة الطبيب أخيرا.ً في زيارتي الأولى، أخبرني الطبيب أن\nصورة الرنين المغناطيسي غير واضحة وأنني بحاجة إلى عملية جراحية، لذا حرصت على إحضار قرص يحوي\nالصورة لضمان دقة التشخيص، ولكن عند مراجعتي الثانية فوجئت بأن الطبيب أصبح يتحدث معي وكأنه يشكك في معاناتي، بشكل غير مقبول، دون تقديم تفسير طبي واضح أو\nإبداء أي اهتمام بحالتي. انتظرت حوالي ساعتين في العيادة قبل مقابلته، لكن عندما وصل دخل العيادة ، ولم يمنحني فرصة كافية لشرح وضعي الصحي، ، ثم تركني\nوغادر العيادة أثناء كلامي وأنا أتحدث دون أي اهتمام بما كنت\nأقوله، مما جعلني أشعر بالإهمال والتجاهل التام. ","Greetings, I am submitting this complaint to you regarding my experience with Dr. Abdul Aziz Omar. I have been suffering from severe, persistent knee pain for more than eight months, which has significantly impacted my daily life. After much difficulty in obtaining a medical appointment, it took nearly a month until I was finally able to see a doctor. On my first visit, the doctor told me that the MRI was unclear and that I needed surgery. I made sure to bring a disc containing the image to ensure an accurate diagnosis. However, upon my second visit, I was surprised that the doctor began speaking to me as if he was questioning my suffering, in an unacceptable manner, without offering a clear medical explanation or showing any concern for my condition. I waited for about two hours in the clinic before meeting him, but when he arrived, he entered the clinic without giving me a sufficient opportunity to explain my medical condition. He then left me and left the clinic while I was speaking, without showing any interest in what I was saying, which made me feel neglected and completely ignored.",null,null,"Neutral",{"$nulls":3},"التوضيح والافادة الكاملة ","التوضيح الكامل للمريض بالحالة الصحية الراهنة لدية وانها لا تستدعي بعض الاجراء التي يراها من وجهه نظرة دون الطبيب , ويوجد مايثبت الحالة في ملف المريض","لا يوجد","التوضيح والافادة للمريض بجميع الاجراءات الضرورية او البديلة ",null,"Hospital"]
[null,63,4233,302453686,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2025-05-29T14:36:00","ابرار الشمري",{"$nulls":4},"72 Hours","2025-05-29","14:36:00","ابرار الشمري","2025-05-29","14:36:00",{"$nulls":3},"2025-05-29","14:41:00","ابرار الشمري",{"$f":"(Y65+X65)-(T65+S65)","v":0.003472222226264421},"2025-05-30","23:56:00","ابرار الشمري",1.3854166666642413,"2025-05-31","14:35:00","ابرار الشمري",0.6104166666700621,null,null," ",-45806.611805555556,{"$nulls":3},-45806.611805555556,"2025-06-01","13:41:00","ابرار الشمري",2.9583333333357587,"2025-06-01","13:41:00",2.9583333333357587,"قسم وحدة العناية المركزه ","malpractice","تم إيقاف علاج ارتفاع ضغط الدم بحجة تحسين تروية عروق المخ، وحدوث جلطة.\nكما تم رفض تزويد ذوي المريضة بتقرير طبي يوضح تفاصيل الحالة.\nوقد تم تشخيص المريضة بأنها مصابة بفيروس كوفيد-19، ولكن بعد إعادة الفحص بناءً على طلب ابن المريضة، تبيّن أن نتيجة الفحص كانت سلبية.","سوء بالخدمة ","Her blood pressure medication was discontinued on the grounds that it was improving cerebral blood flow and causing a stroke. The patient's family was also refused a medical report detailing the case. The patient was diagnosed with COVID-19, but after a retest at the request of the patient's son, the test result was negative.",null,null,"Dissatisfied",{"$nulls":3},"التحقيق من قبل الرئيس المعني ","اتخاذ الاجراء المناسب في مثل هذه الحالة والتحقيق من قبل القسم وعليها تم اتخاذ كل الاجراءات اللازمه من قبل القسم",{"$nulls":3},"patient "]
[null,64,4236,30384205,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-05-31T16:11:00","اشواق الحربي",{"$nulls":4},"72 Hours","2025-05-31","15:40:00","اشواق الحربي","2025-05-31","16:11:00","2025-05-31","16:32:00","اشواق الحربي","2025-05-31","16:34:00","اشواق الحربي",{"$f":"(Y66+X66)-(T66+S66)","v":0.015972222223354038},"2025-06-01","08:31:00","اشواق الحربي",0.6645833333313931,{"$nulls":3},-45809.35486111111,"2025-06-02","18:50:00","ابرار الشمري",2.094444444439432,{"$nulls":3},-45808.69027777778,{"$nulls":3},-45808.69027777778,null,null,-45808.69027777778,"د. سارة يوسف احمد حامد","Attitude","سوء اللفظ"," اتيت للطوارئ بسبب الم شديد فطلبت مني تحليل حمل وقد رفضته واشعه واقد أجريتها ومسكن واخذته وعند\nخروجي طلبت مني التوقيع على رفض تحليل الحمل فسألتها كيف تطلبه مني وقد أوضحت لها حالتي الاجتماعية اني\nمنفصله وان علي الدورة الشهرية حاليا وقد أتتني الشهر الماضي ايضا فردت علي رد اهانني ومس كرامتي وعفتي (\nأنا لا اعرف ماذا يحصل في منزلك ) مما اثار حفيظتي وأذاني نفسيا ماذا لو كان معي احد من اخواني او ان احد\nالمراجعات كانت فتاه ومعها والدها وسمع ردها هذا بالاضافه اني طلبت من الممرضه ان تنادي الطبيبة لتوضيح ان\nهناك دواء اخذه لربما يكون السبب فرفضت الطبيبة الحضور وقالت لها ان اتي لها عند ( front desk (لا اعرف\nماذا اقول ولكني في انتظار الأجراء المتبع واضيف عليه اني سأتقدم للمحكمة لطلب حقي الشخصي منها.","I went to the emergency room due to severe pain, so she asked me for a pregnancy test, which I refused, as well as an x-ray, which I had taken, and painkillers, which I took. Upon leaving, she asked me to sign a refusal to take a pregnancy test. I asked her how she could ask me for one. I explained my marital status, that I am separated and that I am currently on my period, which I also had last month. She responded with an insulting and degrading response, violating my dignity and chastity (\"I don't know what's going on in your house\"), which angered me and hurt me psychologically. What if one of my brothers was with me, or if one of the patients was a girl with her father and heard this response? In addition, I asked the nurse to call the doctor to explain that I was taking medication that might be the cause, but the doctor refused to come and told her to come to her at the front desk. (I don't know what to say, but I am awaiting the standard procedure. I will add that I will go to court to demand my personal rights from her.",null,null,"Dissatisfied",{"$nulls":5},"معاملة الطبيب للمريض قائمة على تواصل فعال واظهار التعاطف ومنع اي سوء فهم يصدر من خلال التشخيص والتقيد  بوثيقة حقوق المرضى وتقديم الخدمات والرعاية القائمة على الاحترام والتقدير",null,"عيادات النساء والولادة","patient "]
[null,65,4237,30189559,"وزارة الصحة","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2025-05-31T16:35:00","هيا الرويلي","MOH ","2025-05-31","16:35:00",null,"24 Hours","2025-05-31","16:35:00","هيا الرويلي","2025-05-31","16:35:00",{"$nulls":3},"2025-05-31","17:50:00","هيا الرويلي",{"$f":"(Y67+X67)-(T67+S67)","v":0.05208333333575865},{"$nulls":3},-45808.743055555555,{"$nulls":3},0,null,null," ",-45808.743055555555,{"$nulls":3},-45808.743055555555,"2025-06-01","13:19:00","هيا الرويلي",0.8118055555532919,"2025-06-01","13:19:00",{"$f":"(AW67+AV67)-(Y67+X67)","v":0.8118055555532919},"الاخصائي سالم ","Attitude","يفيد المريض انه تم التعدي عليه لفظيا ","يفيد المريض انه تم التعدي عليه لفظيا من قبل الاخصائي سالم","The patient reports that they were verbally assaulted by the specialist, Salem.",null,null,"Satisfied",{"$nulls":3},"التحقيق مع الأخصائي ","تم التحقق من قبل محقق منه وزارة الصحه ومعالجة الموضوع واغلاق الشكوى ","لايوجد ",null,null,"Hospital"]
{"$rows_empty":10}
["Week 1",15,null,"MOH",25,{"$f":"E78/E82","v":{"v":0.38461538461538464,"d":"38.46%"}},null,"Medical",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",null,"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":18},"Medical",null,"Average"]
["Week 2",15,null,"CCHI",4,{"$f":"E79/E82","v":{"v":0.06153846153846154,"d":"6.15%"}},null,"أطباء الطوارئ",8,null,"ابرار بندر الشمري",28,{"$f":"L79/L89","v":{"v":0.4307692307692308,"d":"43.08%"}},11,10,3,4,{"$f":"Q80+P80+O80+N80","v":{"v":1,"d":"100.00%"}},null,"ابرار بندر الشمري",12,{"$f":"U79/Y84","v":{"v":0.19672131147540983,"d":"19.67%"}},14,{"$f":"W79/Y84","v":{"v":0.22950819672131148,"d":"22.95%"}},{"$f":"W79+U79","v":26},null,10,2,1,1,"ابرار بندر الشمري",{"$nulls":18},"أطباء الطوارئ",8,{"$f":"AVERAGE(BA79:BG79)","v":1.1654285714285713},0,0.55,0.008,1.87,1.63,0.14,3.96,"closed"]
["Week 3",21,null,"Patients",18,{"$f":"E80/E82","v":{"v":0.27692307692307694,"d":"27.69%"}},null,"الأشعة",1,null,"Percentage",null,null,{"$f":"N79/L79","v":{"v":0.39285714285714285,"d":"39.29%"}},{"$f":"O79/L79","v":{"v":0.35714285714285715,"d":"35.71%"}},{"$f":"P79/L79","v":{"v":0.10714285714285714,"d":"10.71%"}},{"$f":"Q79/L79","v":{"v":0.14285714285714285,"d":"14.29%"}},null,null,"مها الحنيظل",3,{"$f":"U80/Y84","v":{"v":0.04918032786885246,"d":"4.92%"}},3,{"$f":"W80/Y84","v":{"v":0.04918032786885246,"d":"4.92%"}},{"$f":"W80+U80","v":6},null,null,1,null,null,"مها الحنيظل",{"$nulls":18},"الأشعة",1,2,{"$nulls":4},2]
["Week 4",14,null,"Patient’s relatives",18,{"$f":"E81/E82","v":{"v":0.27692307692307694,"d":"27.69%"}},null,"تنويم الأطفال",1,null,"مها الحنيظل",8,{"$f":"L81/L89","v":{"v":0.12307692307692308,"d":"12.31%"}},3,0,3,2,{"$f":"Q82+P82+O82+N82","v":{"v":1,"d":"100.00%"}},null,"مرام القحطاني",6,{"$f":"U81/Y84","v":{"v":0.09836065573770492,"d":"9.84%"}},12,{"$f":"W81/Y84","v":{"v":0.19672131147540983,"d":"19.67%"}},{"$f":"W81+U81","v":18},null,null,3,null,null,"مرام القحطاني",{"$nulls":18},"تنويم الأطفال",1,0.023,{"$nulls":4},0.023]
["Total",{"$f":"B78+B79+B80+B81","v":65},null,"Total",{"$f":"E78+E79+E80+E81","v":65},{"$f":"F78+F79+F80+F81","v":{"v":1,"d":"100.00%"}},null,"تنويم النساء والولادة",1,null,"Percentage",null,null,{"$f":"N81/L81","v":{"v":0.375,"d":"37.50%"}},{"$f":"O81/L81","v":{"v":0,"d":"0.00%"}},{"$f":"P81/L81","v":{"v":0.375,"d":"37.50%"}},{"$f":"Q81/L81","v":{"v":0.25,"d":"25.00%"}},null,null,"هيا الرويلي",1,{"$f":"U82/Y84","v":{"v":0.01639344262295082,"d":"1.64%"}},3,{"$f":"W82/Y84","v":{"v":0.04918032786885246,"d":"4.92%"}},{"$f":"U82+W82","v":4},{"$nulls":5},"هيا الرويلي",{"$nulls":18},"تنويم النساء والولادة",1,7.97,{"$nulls":4},7.97]
[{"$nulls":3},"In-Patient",26,{"$f":"E83/E86","v":{"v":0.4,"d":"40.00%"}},null,"عيادات الأسنان",1,null,"هيا الرويلي",4,{"$f":"L83/L89","v":{"v":0.06153846153846154,"d":"6.15%"}},3,1,0,0,{"$f":"N84+O84+P84+Q84","v":{"v":1,"d":"100.00%"}},null,"اشواق الحربي",1,{"$f":"U83/Y84","v":{"v":0.01639344262295082,"d":"1.64%"}},6,{"$f":"W83/Y84","v":{"v":0.09836065573770492,"d":"9.84%"}},{"$f":"U83+W83","v":7},null,null,1,1,null,"اشواق الحربي",{"$nulls":18},"عيادات الأسنان",1,0.011,{"$nulls":4},0.011]
["1st Half",33,null,"Out-Patient",28,{"$f":"E84/E86","v":{"v":0.4307692307692308,"d":"43.08%"}},null,"عيادات الأطفال",1,null,"Percentage",null,null,{"$f":"N83/L83","v":{"v":0.75,"d":"75.00%"}},{"$f":"O83/L83","v":{"v":0.25,"d":"25.00%"}},{"$f":"P83/L83","v":{"v":0,"d":"0.00%"}},{"$f":"Q83/L83","v":{"v":0,"d":"0.00%"}},null,null,"Total",{"$f":"U80+U79+U81+U82+U83","v":23},{"$f":"V79+V80+V82+V81+V83","v":{"v":0.3770491803278689,"d":"37.70%"}},{"$f":"W79+W80+W81+W82+W83","v":38},{"$f":"X79+X80+X81+X82+X83","v":{"v":0.6229508196721311,"d":"62.30%"}},{"$f":"Y79+Y80+Y81+Y82+Y83","v":61},{"$nulls":24},"عيادات الأطفال",1,0.91,{"$nulls":4},0.91]
["2nd Half",32,null,"ER",11,{"$f":"E85/E86","v":{"v":0.16923076923076924,"d":"16.92%"}},null,"عيادات الجراحة التجميلية",1,null,"مرام القحطاني",18,{"$f":"L85/L89","v":{"v":0.27692307692307694,"d":"27.69%"}},9,3,1,5,{"$f":"N86+O86+P86+Q86","v":{"v":1,"d":"100.00%"}},{"$nulls":6},{"$f":"X84+V84","v":{"v":1,"d":"100.00%"}},null,"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":18},"عيادات الجراحة التجميلية",1,"closed"]
["Total",{"$f":"B85+B84","v":65},null,"Total",{"$f":"E83+E84+E85","v":65},{"$f":"F83+F84+F85","v":{"v":1,"d":"100.00%"}},null,"عيادات الجراحة العامة",1,null,"Percentage",null,null,{"$f":"N85/L85","v":{"v":0.5,"d":"50.00%"}},{"$f":"O85/L85","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"P85/L85","v":{"v":0.05555555555555555,"d":"5.56%"}},{"$f":"Q85/L85","v":{"v":0.2777777777777778,"d":"27.78%"}},{"$nulls":9},5,null,null,1,"ابرار بندر الشمري",{"$nulls":18},"عيادات الجراحة العامة",1,{"$f":"AVERAGE(BA86:BG86)","v":0.81},{"$nulls":4},0.81]
[{"$nulls":3},"Medical",32,{"$f":"E87/E91","v":{"v":0.49230769230769234,"d":"49.23%"}},null,"عيادات القلب",1,null,"اشواق الحربي",7,{"$f":"L87/L89","v":{"v":0.1076923076923077,"d":"10.77%"}},2,3,1,1,{"$f":"N88+O88+P88+Q88","v":{"v":0.9999999999999998,"d":"100.00%"}},{"$nulls":11},2,"مها الحنيظل",{"$nulls":18},"عيادات القلب",1,0.27,{"$nulls":4},0.27]
[{"$nulls":3},"Admin",22,{"$f":"E88/E91","v":{"v":0.3384615384615385,"d":"33.85%"}},null,"عيادات النساء والولادة",4,null,"Percentage",null,null,{"$f":"N87/L87","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$f":"O87/L87","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$f":"P87/L87","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"Q87/L87","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$nulls":12},1,"مرام القحطاني",{"$nulls":18},"عيادات النساء والولادة",4,2.8,0.88,4.72,"Escalated",null,"closed"]
[{"$nulls":3},"Nursing",8,{"$f":"E89/E91","v":{"v":0.12307692307692308,"d":"12.31%"}},null,"عيادات جراحة الأنف وأذن وحنجرة",2,null,"Total",{"$f":"L79+L81+L83+L85+L87","v":65},{"$f":"M81+M79+M83+M85+M87","v":{"v":1,"d":"100.00%"}},{"$f":"N79+N81+N83+N85+N87","v":28},{"$f":"O79+O81+O83+O85+O87","v":17},{"$f":"P79+P81+P83+P85+P87","v":8},{"$f":"Q79+Q81+Q83+Q85+Q87","v":12},{"$f":"Q90+P90+O90+N90","v":{"v":1,"d":"100.00%"}},{"$nulls":12},"هيا الرويلي",{"$nulls":18},"عيادات جراحة الأنف وأذن وحنجرة",2,0.67,"closed",{"$nulls":3},0.67]
[{"$nulls":3},"Support Services",3,{"$f":"E90/E91","v":{"v":0.046153846153846156,"d":"4.62%"}},null,"عيادات جراحة الأوعية الدموية",1,{"$nulls":4},{"$f":"N89/L89","v":{"v":0.4307692307692308,"d":"43.08%"}},{"$f":"O89/L89","v":{"v":0.26153846153846155,"d":"26.15%"}},{"$f":"P89/L89","v":{"v":0.12307692307692308,"d":"12.31%"}},{"$f":"Q89/L89","v":{"v":0.18461538461538463,"d":"18.46%"}},{"$nulls":11},1,null,"اشواق الحربي",{"$nulls":18},"عيادات جراحة الأوعية الدموية",1,1.1,{"$nulls":4},1.1]
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[{"$nulls":7},"قسم الجهاز الهمضي و الكبد والمناظير",1,{"$nulls":17},"Total Closed",5,{"$nulls":21},"قسم الجهاز الهمضي و الكبد والمناظير",1,1.43,{"$nulls":4},1.43]
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[{"$nulls":7},"قسم المختبر",1,{"$nulls":40},"قسم المختبر",1,0.87,{"$nulls":4},0.87]
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[{"$nulls":7},"وحدة مرضى طويلي الإقامة",1,{"$nulls":40},"وحدة مرضى طويلي الإقامة",1,0.46,{"$nulls":4},0.46]
[{"$nulls":7},"Total",{"$f":"SUBTOTAL(9,I79:I97)","v":32},{"$nulls":40},"Total",{"$f":"SUBTOTAL(9,AY79:AY97)","v":32}]
[]
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[{"$nulls":7},"استقبال العيادات الخارجية",1,{"$nulls":40},"استقبال العيادات الخارجية",1,0.33,{"$nulls":4},0.33]
[{"$nulls":7},"المدير المناوب",1,{"$nulls":40},"المدير المناوب",1,0.1,{"$nulls":4},0.1]
[{"$nulls":7},"الموافقات الطبية ",6,{"$nulls":40},"الموافقات الطبية ",6,0.30033333333333334,0.81,0.25,0.012,0.01,0.64,0.08]
[{"$nulls":7},"قسم التقارير الطبية",4,{"$nulls":40},"قسم التقارير الطبية",4,0.8399999999999999,1.13,0.76,0.75,null,0.72]
[{"$nulls":7},"قسم المالية",6,{"$nulls":40},"قسم المالية",6,0.11900000000000001,0.009,0.097,0.56,0.04,0.008,0]
[{"$nulls":7},"قسم المواعيد",1,{"$nulls":40},"قسم المواعيد",1,0.021,{"$nulls":4},0.021]
[{"$nulls":7},"قسم الخدمة الإجتماعية",1,{"$nulls":40},"قسم الخدمة الإجتماعية",1,1.04,{"$nulls":4},1.04]
[{"$nulls":7},"قسم الامن ",1,{"$nulls":40},"قسم الأمن ",1,0,{"$nulls":4},0]
[{"$nulls":7},"Total",{"$f":"SUM(I101:I109)","v":22},{"$nulls":40},"Total",{"$f":"SUBTOTAL(9,AY101:AY109)","v":22}]
[]
[{"$nulls":7},"Nursing",{"$nulls":41},"Nursing",null,"Average"]
[{"$nulls":7},"تمريض تنويم النساء والولادة",2,{"$nulls":40},"تمريض تنويم النساء والولادة",2,{"$f":"AVERAGE(BA113:BE113)","v":2.862},1.044,4.68]
[{"$nulls":7},"تمريض الطوارئ",1,{"$nulls":40},"تمريض الطوارئ",1,12.9,null,12.9]
[{"$nulls":7},"تمريض وحدة العناية لحديثي الولادة",1,{"$nulls":40},"تمريض وحدة العناية لحديثي الولادة",1,0.12,null,0.12]
[{"$nulls":7},"تمريض العيادات الخارجية",1,{"$nulls":40},"تمريض العيادات الخارجية",1,0.93,null,0.93]
[{"$nulls":7},"تمريض وحدة العناية المتوسطة",2,{"$nulls":40},"تمريض وحدة العناية المتوسطة",2,1.1,1.68,0.52]
[{"$nulls":7},"تمريض وحدة العناية المركزة",1,{"$nulls":40},"تمريض وحدة العناية المركزة",1,1.93,null,1.93]
[{"$nulls":7},"Total",{"$f":"I113+I114+I115+I116+I117+I118","v":8},{"$nulls":40},"Total",{"$f":"AY113+AY114+AY115+AY116+AY117+AY118","v":8}]
[]
[{"$nulls":7},"Support Services",{"$nulls":41},"Support Services",null,"Average"]
[{"$nulls":7},"النظافة",1,{"$nulls":40},"النظافة",1,{"$f":"AVERAGE(BA122:BE122)","v":0.04},null,0.04]
[{"$nulls":7},"المطبخ",2,{"$nulls":40},"المطبخ",2,{"$f":"AVERAGE(BA123:BE123)","v":1.4649999999999999},0.13,2.8]
[{"$nulls":7},"Total",{"$f":"I122+I123","v":3},{"$nulls":40},"Total",{"$f":"AY122+AY123","v":3}]
[]
[]
[{"$nulls":7},"Total",{"$f":"I119+I110+I98+I124","v":65}]

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[{"$nulls":11},"MOH & CHI","Date","Time","Phone Number",null,"Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null," ","Date","Time",null," ","Date","Time",null," ","Date","Time",null," ","Date","Time",null," ","Date","Time",null," ","Date","Time"," "," ",null," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," ",null,null,4248,0,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-06-02T12:44:00","اشواق الحربي","48 Hours",null,4317,1065204966,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","قسم الصيدلية","2025-06-16T20:23:00","ابرار الشمري","24 Hours",null,4240,30386426,"مراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-06-01T18:11:00","ابرار الشمري","More than 72 hours",null,4242,30116185,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-06-01T16:42:00","ابرار الشمري","24 Hours"]
["1st Half, 1 to 15 June",1,1,4240,30386426,"مراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-06-01T18:11:00","ابرار الشمري"," "," "," "," ","More than 72 hours","Sunday, June 1, 2025","12:43:00","ابرار الشمري","Sunday, June 1, 2025","18:11:00","Sunday, June 1, 2025","18:49:00","هيا الرويلي","Sunday, June 1, 2025","18:49:00","هيا الرويلي","00:38:00","Monday, June 2, 2025","12:32:00","هيا الرويلي","17:43:00","Monday, June 2, 2025","18:51:00","ابرار الشمري","06:19:00","Tuesday, June 3, 2025","07:36:00","ابرار الشمري",1.5326388888888889," "," "," ",{"$error":"#VALUE!"},"Thursday, June 26, 2025","14:22:00","ابرار الشمري",24.814583333333335,"Thursday, June 26, 2025","14:22:00",24.814583333333335," د. محمد جيلاني ","Malpractice","  اليوم مقرر لي عمليه ازالة ورم خلف الراس متابع عند الدكتور الكيلاني بعد ان تم الكشف وعمل الاشعة الازمة\nوابلغني بخطوات العملية وقامت الممرضة بابلاغي بان اتوجه للصيدلية لاخذ المضاد حيوي كي استخدمه قبل\nالعملية احضرت المضاد وغيرت ملابسي وذهبت للعمليات برفقة الممرضه في العمليات جلست في غرفة الانتظار\nربع ساعه تقريبا ومن ثم ادخلت العملية وحضر الطبيب وقام بإجراء العملية وبعد الانتهاء تم اخراجي لغرفةبعد\nالعملية حضرت نفس الممرضة وابلغتني بان الوضع تمام واصبح واحضرت لي ملابسي كي اغير وبعد ذلك يحق لي\nالمغادرة للمنزل غيرت ملابسي ثم سالتها لماذا لم استخدم المضاد الحيوي الذي احضرته من الصيدلية نظرت في\nيدي مستغربه هل اخذت المضاد قلت لا رحعنا للعمليات بسرعة طلبت رئيسة التمريض واخبرناها بالموضوع\nبحثوا عن المضاد واحضروه وهنا بداء التخبط لم يعترفوا بخطئهم ورموا المشكلة على الطبيب حسب كلامهم ان\nالطبيب طلب ان اخذ المضاد بعد العملية طال النقاش وحضر الطبيب وخبرته بما حدث وكان رده ساحقق في\nالموضوع ","عدم  التوضيح للمراجع الخطه العلاجيه ( تناول المضاد ) "," Today I was scheduled for surgery to remove a tumor from the back of my head. I’ve been following up with Dr. Al-Kilani after the necessary examinations and imaging were done. He explained the steps of the surgery, and the nurse instructed me to go to the pharmacy to get the antibiotic I was supposed to take before the operation.\n\nI brought the antibiotic, changed my clothes, and went to the operating room accompanied by a nurse. I waited in the waiting room for about 15 minutes, then I was taken in for surgery. The doctor arrived and performed the operation. After it was done, I was taken to the post-operative room. The same nurse came, informed me that everything went well, and brought me my clothes to change, saying I could go home afterward.\n\nI changed my clothes and then asked her why I hadn’t taken the antibiotic I got from the pharmacy. She looked at my hand, confused, and asked, ‘Did you take the antibiotic?’ I said no. We quickly returned to the operating area and called the head nurse to inform her of the situation. They searched for the antibiotic and brought it. That’s when the confusion began — they didn’t admit their mistake and instead blamed the doctor, claiming he had instructed that I take the antibiotic after the operation.\n\nThe discussion dragged on, and the doctor eventually arrived. I explained to him what had happened, and his response was, ‘I will investigate the matter.’"," "," "," "," عدم رد الدكتور "," د. محمد جيلاني ","Satisfied"," التحقيق من قبل رئيس القسم واتضح وجود اهمال بشرح الخطه العلاجيه للمراجع "," انذار للممرضه والاطمئنان على حالة المريض من قبل رئيس القسم وتقديم اعتذار رسمي "," وضوح الخطه العلاجيه "," "," الجراحه العامه ","PATIIENT"," "," "," ",4262,30100062,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-06-05T13:16:00","مها الحنيظل","24 Hours"," ",4378,1078095179,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-06-24T16:29:00","ابرار الشمري","24 Hours"," ",4255,30020146,"مراجع","التنويم","الإداري","إدارة التنويم","2025-06-04T16:36:00","ابرار الشمري","24 Hours"," ",4256,30381658,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-06-04T17:31:00","هيا الرويلي","24 Hours"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,2,4242,30116185,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-06-01T16:42:00","ابرار الشمري"," "," "," "," ","24 Hours","Sunday, June 1, 2025","16:26:00","ابرار الشمري","Sunday, June 1, 2025","16:42:00","Sunday, June 1, 2025","17:07:00","هيا الرويلي","Sunday, June 1, 2025","17:07:00","هيا الرويلي","00:25:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Sunday, June 1, 2025","18:44:00","ابرار الشمري","01:37:00"," "," "," ",{"$error":"#VALUE!"}," "," ",{"$error":"#VALUE!"}," ","Miscommunication"," "," "," "," "," "," "," "," ","Closed"," "," "," "," ","الاطباء / الادارة الطبية ","HOSPITAL"," "," "," ",4274,0,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-06-09T14:12:00","اشواق الحربي","24 Hours"," ",4396,2139976365,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","قسم الصيدلية","2025-06-28T16:46:00","ابرار الشمري","24 Hours"," ",4257,30334186,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-06-05T05:10:00","هيا الرويلي","More than 72 hours"," ",4268,40011227,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2025-06-08T15:24:00","اشواق الحربي","24 Hours"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,3,4248,0,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-06-02T12:44:00","اشواق الحربي","MOH "," "," "," ","48 Hours","Monday, June 2, 2025","12:44:00","اشواق الحربي","Monday, June 2, 2025","12:44:00"," "," "," ","Monday, June 2, 2025","13:01:00","اشواق الحربي","00:17:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Tuesday, June 3, 2025","13:50:00","اشواق الحربي",1.0340277777777778,"Tuesday, June 3, 2025","13:41:00",1.0277777777777777,"العيادات الخارجية","Approval issue","استخدام التأمين","استخدام تأمين العامل دون علمة ","Using the worker's insurance without his knowledge."," "," "," "," "," ","Satisfied","الافادة والتوضيح الكامل والتحقق من رقم طلب التأمين ","افادة المشتكي بأنة لا   يوجد أي ملف طبي مسجل باسمة أو برقم الهوية الوطنية العائد لة ضمن سجلات مستشفى الحمادي.","التأكد من هوية ورقم جوال المريض عند الزيارة وعدم تكرار الخطا الغير مقصود وهو ادراج رقم جوال اخر ","التوضيح بالخطأ الوارد واتخاذ الاجراء اللازم ","العيادات الخارجية","PATIIENT"," "," "," ",4275,831482,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-06-09T17:07:00","اشواق الحربي","24 Hours"," "," "," "," "," "," "," "," "," "," "," ",4258,30386597,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-06-04T18:04:00","مرام القحطاني","24 Hours"," ",4290,0,"ذوي المراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2025-06-12T17:04:00","مرام القحطاني","48 Hours"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,4,4255,30020146,"مراجع","التنويم","الإداري","إدارة التنويم","2025-06-04T16:36:00","ابرار الشمري"," "," "," "," ","24 Hours","Wednesday, June 4, 2025","16:25:00","ابرار الشمري","Wednesday, June 4, 2025","16:36:00","Wednesday, June 4, 2025","17:41:00","هيا الرويلي","Wednesday, June 4, 2025","17:42:00","هيا الرويلي","01:06:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Thursday, June 5, 2025","12:46:00","هيا الرويلي","19:04:00","Thursday, June 5, 2025","12:11:00","18:29:00","ادارة التنويم ","policies","فقد ممتلكات ","فقد ممتلكات المريض عند انتقاله من العنايه الى التنويم ","The patient’s belongings were lost during the transfer from the ICU to the inpatient ward."," "," "," "," "," ","Satisfied","توجيهه للجهات المعنيه ","توجيهه للجهات الامنيه وسيقوم المستشفى باارسال خطاب "," "," "," ","HOSPITAL"," "," "," ",4294,30125662,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-06-14T09:39:00","اشواق الحربي","24 Hours"," "," "," "," "," "," "," "," "," "," "," ",4259,30033204,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-06-04T18:20:00","هيا الرويلي","More than 72 hours"," ",4295,30364503,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2025-06-14T12:39:00","مرام القحطاني","72 Hours"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,5,4256,30381658,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-06-04T17:31:00","هيا الرويلي"," "," "," "," ","24 Hours","Wednesday, June 4, 2025","16:38:00","هيا الرويلي","Wednesday, June 4, 2025","17:31:00","Wednesday, June 4, 2025","17:46:00","هيا الرويلي","Wednesday, June 4, 2025","17:47:00","هيا الرويلي","00:16:00","Thursday, June 5, 2025","14:27:00","هيا الرويلي","20:40:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Thursday, June 5, 2025","15:58:00","هيا الرويلي","22:11:00","Thursday, June 5, 2025","14:30:00","20:43:00","الموافقات الطبيه ","Approval issue","تاخير رفع طلب التامين ","تاخير في رفع طلب التامين لعملية المريض ","Delay in submitting the insurance request for the patient’s surgery."," "," "," "," "," ","Dissatisfied","التحقيق مع الموظف ومعرفة السبب ","التوضيح والإفاده ","لا يوجد","التوضيح بالخطأ الوارد واتخاذ الاجراء اللازم ","الموافقات الطبيه ","PATIIENT"," "," "," ",4299,1057342691,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-06-14T16:43:00","هيا الرويلي","24 Hours"," "," "," "," "," "," "," "," "," "," "," ",4287,30364047,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-06-12T13:57:00","اشواق الحربي","More than 72 hours"," ",4298,30154790,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-06-14T15:53:00","اشواق الحربي","24 Hours"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,6,4257,30334186,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-06-05T05:10:00","هيا الرويلي"," "," "," "," ","More than 72 hours","Thursday, June 5, 2025","17:30:00","هيا الرويلي","Thursday, June 5, 2025","05:10:00","Thursday, June 5, 2025","12:43:00","هيا الرويلي","Thursday, June 5, 2025","12:44:00","هيا الرويلي","07:34:00","Sunday, June 8, 2025","12:37:00","هيا الرويلي",2.995138888888889," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Tuesday, June 10, 2025","15:16:00","هيا الرويلي",5.105555555555555,"Sunday, June 8, 2025","15:02:00",3.095833333333333,"دكتور فهد الدوسري ","Attitude","اسلوب التعامل ","شكوى على اسلوب الدكتور وعدم اعطاء المريض الوقت الكافي لسماع تفاصيل الحاله ","Complaint about the doctor's style and not giving the patient enough time to hear the details of the case."," عيادات الطب النفسي "," ","الشكوى تصادف اجازة عيد الأضحى الرسميه ","اجازه رسميه ","فهد الدوسري ","Dissatisfied","التوضيح والافاده ","تم عمل الاجراءات اللازمه من قبل القسم المعني "," ","التوضيح بالخطأ الوارد واتخاذ الاجراء اللازم ","الطب النفسي ","PATIIENT"," "," "," ",4304,30337838,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-06-15T12:35:00","اشواق الحربي","24 Hours"," "," "," "," "," "," "," "," "," "," "," ",4289,1067743458,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-06-12T16:59:00","اشواق الحربي","48 Hours"," ",4307,30011834,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-06-15T14:38:00","مها الحنيظل","More than 72 hours"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,7,4258,30386597,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-06-04T18:04:00","مرام القحطاني"," "," "," "," ","24 Hours","Wednesday, June 4, 2025","17:52:00","هيا الرويلي","Wednesday, June 4, 2025","18:04:00","Wednesday, June 4, 2025","19:22:00","هيا الرويلي","Wednesday, June 4, 2025","19:23:00","هيا الرويلي","01:19:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Thursday, June 5, 2025","12:48:00","هيا الرويلي","17:25:00","Wednesday, June 4, 2025","19:42:00","00:19:00","دكتور محمد العطاس ","Malpractice","تاخير الموعد ","حضرت قبل الموعد ولم بتم دخولها الا بعد موعدها بنصف ساعه ","She arrived before the scheduled time but was not admitted until half an hour after her appointment."," "," "," "," "," ","Dissatisfied"," "," "," "," ","عيادات العظام ","PATIIENT"," "," "," ",4305,0,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-06-15T13:22:00","هيا الرويلي","24 Hours"," "," "," "," "," "," "," "," "," "," "," ",4291,30252519,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-06-12T17:28:00","مها الحنيظل","More than 72 hours"," ",4312,30081690,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-06-16T11:27:00","اشواق الحربي","72 Hours"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,8,4259,30033204,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-06-04T18:20:00","هيا الرويلي"," "," "," "," ","More than 72 hours","Wednesday, June 4, 2025","18:06:00","هيا الرويلي","Wednesday, June 4, 2025","18:20:00","Wednesday, June 4, 2025","18:24:00","هيا الرويلي","Wednesday, June 4, 2025","18:25:00","هيا الرويلي","00:05:00","Thursday, June 5, 2025","13:01:00","هيا الرويلي","18:36:00","Tuesday, June 10, 2025","12:40:00","هيا الرويلي",4.985416666666667," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Tuesday, June 10, 2025","18:10:00","هيا الرويلي",5.989583333333333,"Tuesday, June 10, 2025","17:52:00",5.977083333333334,"دكتور فهد الدوسري ","Attitude","اسلوب تعامل ","المراجعه مستاءه جدا من تعامل الدكتور وعدم تقديم الحل المناسب للحاله ","The review is very dissatisfied with the doctor's treatment and the lack of a suitable solution for the case."," "," ","الدكتور في اجازه ","الدكتور في اجازه ","فهد الدوسري ","Dissatisfied"," "," "," "," "," ","PATIIENT"," "," "," ",4319,0,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-06-17T11:08:00","مها الحنيظل","24 Hours"," "," "," "," "," "," "," "," "," "," "," ",4291,30252519,"مراجع","العيادات الخارجية","الإداري","قسم تقنية المعلومات","2025-06-12T17:28:00","مها الحنيظل","More than 72 hours"," ",4314,30346827,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2025-06-16T17:13:00","هيا الرويلي","More than 72 hours"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,9,4262,30100062,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-06-05T13:16:00","مها الحنيظل","MOH"," "," ","+966 53 252 5731","24 Hours","Thursday, June 5, 2025","13:16:00","مها الحنيظل","Thursday, June 5, 2025","13:16:00"," "," "," ","Thursday, June 5, 2025","13:21:00","مها الحنيظل","00:05:00","Thursday, June 5, 2025","14:03:00","مها الحنيظل","00:42:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Thursday, June 5, 2025","16:31:00","مها الحنيظل","03:10:00","Thursday, June 5, 2025","16:34:00","03:13:00","العيادات الخارجية","Financial Claim","مبالغ مطلوبه ","تم طلب مبالغ مالية من قبله لتغطية الأدوية والتحاليل، رغم أنه تم تغطيته بالكامل من قبل وزارة الصحة.","The patient has reported that financial amounts were requested from him to cover medications and tests, despite being fully covered by the Ministry of Health."," "," "," "," "," ","Satisfied"," تم توضيح السياسات المتبعه لوزارة الصحه ","التوضيح للمراجع "," "," "," ","HOSPITAL"," "," "," ",4348,1211112337,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2025-06-22T09:56:00","هيا الرويلي","48 Hours"," "," "," "," "," "," "," "," "," "," "," ",4310,1089037970,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-06-15T21:41:00","هيا الرويلي","48 Hours"," ",4321,1084272515,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-06-17T13:54:00","ابرار الشمري","More than 72 hours"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,2,10,4268,40011227,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2025-06-08T15:24:00","اشواق الحربي"," "," "," "," ","24 Hours","Sunday, June 8, 2025","14:38:00","اشواق الحربي","Sunday, June 8, 2025","15:24:00","Sunday, June 8, 2025","17:02:00","اشواق الحربي","Sunday, June 8, 2025","17:07:00","اشواق الحربي","01:43:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Monday, June 9, 2025","13:04:00","اشواق الحربي","19:57:00","Sunday, June 8, 2025","18:27:00","01:20:00"," تمريض تنويم الاطفال","Malpractice","تأخير بعض الخدمات من طاقم التمريض","وُلدت الطفلة مصابة باليرقان. عند خروجها من المستشفى، لم أُبلغ بحالتها لأتمكن من مراقبتها بشكل صحيح. ساءت حالتها، واضطررنا إلى التوجه إلى المستشفى على الفور. ٢. كانت اللاصقات اللاصقة لجهاز العلاج الضوئي رديئة الجودة ولم تلتصق جيدًا بعيني الطفلة. أُبلغ فريق التمريض عدة مرات لتثبيت اللاصقة أو توفير بديل لها، ولكن لم يُتخذ أي إجراء أو استجابة فعالة. ٣. تأخر فريق التمريض في الاستجابة لأي طلبات. على سبيل المثال، طلبت الأم حليبًا صناعيًا للطفلة، بناءً على نصيحة الطبيب المعالج، لمنع تدهور حالتها. أُبلغ فريق التمريض حوالي الساعة ١١:٠٠ صباحًا، ولكن لم يُقدم الحليب إلا حوالي الساعة ٢:٠٠ ظهرًا.","The baby girl was born with jaundice. Upon discharge, I was not informed of her condition so that I\ncould monitor her properly. Her condition worsened, and we had to rush to the hospital immediately.\n2. The adhesive patches for the phototherapy device were of poor quality and did not stick properly\nto the baby’s eyes. The nursing staff was informed multiple times to either secure the patch or\nprovide a replacement, but there was no effective response or action taken. 3. There was a delay in\nthe nursing staff’s response to any requests. For example, the mother requested formula milk for the\nbaby, as advised by the attending doctor, to prevent her condition from deteriorating. The nursing\n.team was informed around 11:00 AM, but the milk was only provided around 2:00 PM"," "," "," "," "," ","Satisfied","الاعتذار عن التقصير الذي حصل لبعض الخدمات من طاقم التمريض , وزيارة طبيب العيون للمريضة للاطمئنان","التواصل وايصال الاعتذار من طاقم التمريض والتوضيح والافادة بسبب تأخير بعض الخدمات ","اتخاذ بعض الاجراءات الصارمة عند التأخير لمثل هذه الحالات وخصوصا فيما يتعلق بتنويم الاطفال ","التوضيح  والاعتذار ","تمريض تنويم الاطفال","PATIIENT"," "," "," ",4349,1104335847,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-06-22T12:05:00","هيا الرويلي","24 Hours"," "," "," "," "," "," "," "," "," "," "," ",4322,30342999,"مراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-06-17T14:03:00","هيا الرويلي","More than 72 hours"," ",4324,30346827,"ذوي المراجع","التنويم","الإداري","قسم المالية","2025-06-17T19:40:00","ابرار الشمري","More than 72 hours"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,11,4274,0,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-06-09T14:12:00","اشواق الحربي","MOH"," "," "," ","24 Hours","Monday, June 9, 2025","14:12:00","اشواق الحربي","Monday, June 9, 2025","14:12:00","Monday, June 9, 2025","14:20:00","اشواق الحربي","Monday, June 9, 2025","14:20:00","اشواق الحربي","00:08:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Tuesday, June 10, 2025","12:20:00","اشواق الحربي","22:00:00","Tuesday, June 10, 2025","08:44:00","18:24:00","اطباء الطوارئ","Negligence","عدم استقبال الحالة ","حضرت للطوارى وتم اخباري بعدم استقبال الحالة وعدم تقديم الخدمة ","I went to the emergency room and was told that the case was not being admitted and that the service was not being provided."," "," "," "," "," ","Neutral","الرد والافادة بأنة يتم استقبال جميع الحالات في قسم الطوارئ وعدم رفض اي حالة وفق للاجراءات","التوضيح والافادة ","لا يوجد","التوضيح والافادة","اطباء الطوارئ","HOSPITAL"," "," "," ",4377,1114590506,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-06-24T15:46:00","مها الحنيظل","24 Hours"," "," "," "," "," "," "," "," "," "," "," ",4326,2594860336,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-06-17T17:12:00","مرام القحطاني","48 Hours"," ",4328,30302940,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-06-18T14:23:00","اشواق الحربي","24 Hours"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,12,4275,831482,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-06-09T17:07:00","اشواق الحربي","MOH"," "," "," ","24 Hours","Monday, June 9, 2025","17:07:00","اشواق الحربي","Monday, June 9, 2025","17:07:00","Monday, June 9, 2025","17:20:00","اشواق الحربي","Monday, June 9, 2025","17:20:00","اشواق الحربي","00:13:00","Tuesday, June 10, 2025","12:24:00","اشواق الحربي","19:04:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Tuesday, June 10, 2025","15:27:00","اشواق الحربي","22:07:00","Tuesday, June 10, 2025","15:01:00","21:41:00","قسم التقارير الطبية","policies","افشاء معلومات المريض لاشخاص غير مصرح لهم","لزيارتي للعيادة النفسية عن طريق قسم التقارير الطبية في المستشفى دون اي صلاحية او اذن مني ( case record) قام المستشفى بأخراج سجل الحالة الشخصية لاشخاص غير مصرح لهم الوصول للمعلومات ","Because of my visit to the psychiatric clinic through the medical reports department at the hospital without any authority or permission from me (case record), the hospital released the personal case record to people who were not authorized to access the information."," "," "," "," "," ","Neutral","التوضيح من قبل قسم التقارير الطبية بأن مايتم ادعائة غير صحيح وأنما تعطى التقارير بالبطاقة والهوية الاصل وهناك ضوابط  وسياسة تتبعها قسم التقارير لضمان وحماية سريه معلومات المريض","التوضيح والافادة بأن هناك سياسة لاستلام التقارير الطبية من قبل المريض وبالهوية الشخصية","لا يوجد","التوضيح والافادة","قسم التقارير الطبية","HOSPITAL"," "," "," ",4384,1093558821,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-06-25T12:25:00","مها الحنيظل","24 Hours"," "," "," "," "," "," "," "," "," "," "," ",4336,543678,"مراجع","العيادات الخارجية","الإداري","التنسيق","2025-06-20T09:34:00","ابرار الشمري","48 Hours"," ",4333,30368460,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-06-19T16:27:00","هيا الرويلي","More than 72 hours"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,13,4287,30364047,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-06-12T13:57:00","اشواق الحربي"," "," "," "," ","More than 72 hours","Thursday, June 12, 2025","13:46:00","اشواق الحربي","Thursday, June 12, 2025","13:57:00","Thursday, June 12, 2025","14:02:00","اشواق الحربي","Thursday, June 12, 2025","14:03:00","اشواق الحربي","00:06:00","Saturday, June 14, 2025","08:11:00","اشواق الحربي",1.7555555555555555,"Sunday, June 15, 2025","08:20:00","اشواق الحربي",1.00625,"Sunday, June 15, 2025","15:21:00","اشواق الحربي",3.0541666666666667," "," "," ",{"$error":"#VALUE!"},"Monday, June 23, 2025","14:13:00","ابرار الشمري",11.006944444444445,"Sunday, June 15, 2025","09:05:00",2.7930555555555556,"قسم الاشعة","Malpractice","تأأخير في تقديم الخدمة","في تاريخ 11/6 يوجد عندي تصوير التراسوند وبسبب الزحام تم اعلمي بأن يمكن أن تتأخر وطلبت بأن اخذ موعد\nعلى اليوم التالي علما بأن الممرض اعلمني بأن اشر ماء قبل التصوير و عند وصولي في 12/6 على تمام ساعه 12\nنصف واعلمتني الممرضة هل شربت الماء اخبرتها نعم منذ ساعه خبرتني اذا تشعر تريد دخول الحمام اعلمنا عند\nالرسبشن وبعد مرور نصف ساعه اعلمت الإستقبال بأن جاهز اعلموني بأن يوجد مريض ومرت اكثر من نصف\nساعه ولا يوجد أحد ذكر اسمي ولم استفد من الخدمة وطلبات بالغاء الفاتورة أريد أن اتابع بهذا الموضوع بنفسي\nحيث ارغب بتاكد باي شخص المسؤول عن هذا العدم المسؤولية بان يحاسب","On June 11, I had an ultrasound scan, and due to the crowding, I was informed that it might be delayed. I asked to make an appointment for the next day, noting that the nurse told me to drink water before the scan. Upon my arrival on June 12, at exactly 12:30, the nurse asked me if I had drunk any water. I told her yes, an hour ago. She told me if I felt like using the bathroom, please inform us at the reception. Half an hour later, I informed the reception that it was ready. They informed me that there was a patient. More than half an hour has passed and no one mentioned my name. I have not benefited from the service, and there are requests to cancel the bill. I want to follow up on this matter myself, as I want to make sure that whoever is responsible for this lack of responsibility is held accountable."," "," ","التحقيق في الموضوع","ذكر القسم المعني بأنة يتم التحقيق","محمود نبيل","Dissatisfied","جاري التحقيق","جاري التحقيق","ذكر القسم المعني بأنة يتم التحقيق بعد ثلاث ايام وهذا مايؤكد عدم السرعه واتخاذ القرارات في حل المشكلة وبناء التواصل الفعال مع المريض ","تصعيد الامر لحين اتخاذ القرار","قسم الاشعة","PATIIENT"," "," "," ",4386,1040311449,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2025-06-25T17:47:00","اشواق الحربي","More than 72 hours"," "," "," "," "," "," "," "," "," "," "," ",4341,1012305007,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-06-21T10:25:00","هيا الرويلي","48 Hours"," ",4338,40013925,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-06-19T20:07:00","هيا الرويلي","48 Hours"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,14,4289,1067743458,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-06-12T16:59:00","اشواق الحربي"," "," "," "," ","48 Hours","Thursday, June 12, 2025","16:40:00","اشواق الحربي","Thursday, June 12, 2025","16:59:00","Saturday, June 14, 2025","13:07:00","مها الحنيظل","Saturday, June 14, 2025","01:10:00","مها الحنيظل",1.3409722222222222,"Saturday, June 14, 2025","10:54:00","اشواق الحربي","09:44:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Sunday, June 15, 2025","08:16:00","اشواق الحربي",1.2958333333333334,"Saturday, June 14, 2025","18:39:00","17:29:00","عيادة الباطنية -يوسف نمراوي","Attitude","سوء تعامل  ","أنا راجعت الطبيب لأني كنت أعاني من مشكلة صحية وبلغته بما أشعر به، وكان عندي تقارير تثبت أني أعاني من \"بواسير من الدرجة الثالثة\"، ولهذا السبب جئت للباطنية، وليس فقط من أجل مسكنات لتخفيف الألم.\nلكن الطبيب قال لي بصوت عالٍ: \"إذا ما عجبك، لا تجي المرة الثانية\"، ولم يتعامل معي باحترام، بل تحدث معي بطريقة استفزازية، ولم يسمع مني، فقط أعطاني مسكنًا!\nبصراحة، هذه أول مرة أدخل عليه، وأعطاني نظرات غير مريحة. أنا لم أرَ في حياتي تعاملًا بهذا الأسلوب في أي مستشفى.\nأرجو اتخاذ الإجراء المناسب، ولن أعود لهذا الطبيب مرة أخرى.","I went to the doctor because I was suffering from a health problem and told him how I was feeling. I had reports proving that I was suffering from \"third-degree hemorrhoids,\" which was why I had come to the internal medicine department, not just for painkillers.\nBut the doctor said to me in a loud voice, \"If you don't like it, don't come again.\" He didn't treat me with respect, but spoke to me in a provocative manner. He didn't listen to me, and he just gave me a painkiller!\nHonestly, this was the first time I'd been seen by him, and he gave me uncomfortable looks. I've never experienced such treatment in any hospital in my life.\nPlease take appropriate action, and I won't return to this doctor again."," "," "," "," "," ","Satisfied","الافادة والتوضيح الكامل من الطبيب","لا يوجد"," "," ","قسم الباطنية","HOSPITAL"," "," "," ",4398,1005112303,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2025-06-30T14:15:00","مها الحنيظل","24 Hours"," "," "," "," "," "," "," "," "," "," "," ",4374,1061600068,"مراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2025-06-23T12:21:00","مها الحنيظل","48 Hours"," ",4342,1005112303,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض التخدير","2025-06-21T13:34:00","اشواق الحربي","72 Hours"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,15,4290,0,"ذوي المراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2025-06-12T17:04:00","مرام القحطاني"," "," "," "," ","48 Hours","Thursday, June 12, 2025","16:59:00","مرام القحطاني","Thursday, June 12, 2025","17:04:00","Thursday, June 12, 2025","17:34:00","هيا الرويلي","Thursday, June 12, 2025","17:35:00","هيا الرويلي","00:31:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Saturday, June 14, 2025","12:58:00","هيا الرويلي",1.8076388888888888,"Thursday, June 12, 2025","19:43:00","02:08:00","قسم التمريض ","Malpractice","تاخير في خدمة المريض من قبل التمريض ","تاخير في خدمة المريض من قبل التمريض وعدم الاحترافيه في العمل ","Delay in patient care by the nursing staff and lack of professionalism in their work.","قسم التمريض (النساء والولاده)"," "," "," "," ","Satisfied","التحقيق مع الموظف ومعرفة السبب ","التواصل وايصال الاعتذار من طاقم التمريض والتوضيح والافادة بسبب تأخير بعض الخدمات "," ","سرعة الاستجابه للمريض وعدم ذكر نقص الكتدر الطبي ","قسم التمريض ","PATIIENT"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," ",4387,1103502405,"مراجع","العيادات الخارجية","الإداري","استقبال الأشعة","2025-06-26T08:34:00","اشواق الحربي","72 Hours"," ",4385,2447555059,"ذوي المراجع","التنويم","الطبي","قسم التخدير","2025-06-25T17:27:00","اشواق الحربي","24 Hours"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,16,4291,30252519,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-06-12T17:28:00","مها الحنيظل"," "," "," "," ","More than 72 hours","Thursday, June 12, 2025","17:28:00","مها الحنيظل","Thursday, June 12, 2025","17:28:00","Thursday, June 12, 2025","18:00:00","مها الحنيظل","Thursday, June 12, 2025","18:00:00","مها الحنيظل","00:32:00","Saturday, June 14, 2025","01:08:00","مها الحنيظل",1.2972222222222223," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Monday, June 16, 2025","10:33:00","مها الحنيظل",3.689583333333333,"Sunday, June 15, 2025","14:11:00",2.8409722222222222,"د.سعد العليان","Miscoordination","اوقات مواعيد خاطئه","تم إلغاء الموعد مع الدكتور سعد مرتين دون إشعار مسبق، رغم تأكيد الحجز، مما سبب حضور المريضة من خارج المدينة دون فائدة، وتم خصم مبلغ التأمين رغم عدم تقديم الخدمة.","The appointment with Dr. Saad was canceled twice without prior notice, despite being confirmed. This led the patient to travel from outside the city with no benefit, and the insurance amount was deducted despite no service being provided."," "," "," ","عدم رد القسم المعني بالشكوى ","استقبال العيادات الخارجيه/قسم تقنية المعلومات ","Dissatisfied","لايوجد","التواصل مع المريض و حجز موعد م}كد مع الطبيب","تدريب موظفي العيادات على أهمية تحديث المواعيد والتواصل الفعّال مع المرضى.","Training clinic staff on the importance of updating appointments and effective communication with patients.","قسم تقنية المعلومات ","PATIIENT"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," ",4399,1101440152,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-06-30T16:46:00","هيا الرويلي","48 Hours"," ",4392,1215542935,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2025-06-28T10:05:00","اشواق الحربي","24 Hours"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,17,4291,30252519,"مراجع","العيادات الخارجية","الإداري","قسم تقنية المعلومات","2025-06-12T17:28:00","مها الحنيظل"," "," "," "," ","More than 72 hours","Thursday, June 12, 2025","17:28:00","مها الحنيظل","Thursday, June 12, 2025","17:28:00","Thursday, June 12, 2025","18:00:00","مها الحنيظل","Thursday, June 12, 2025","18:00:00","مها الحنيظل","00:32:00","Saturday, June 14, 2025","01:08:00","مها الحنيظل",1.2972222222222223," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Monday, June 16, 2025","10:33:00","مها الحنيظل",3.689583333333333,"Sunday, June 15, 2025","14:11:00",2.8409722222222222,"د.سعد العليان","Miscoordination","اوقات مواعيد خاطئه","تم إلغاء الموعد مع الدكتور سعد مرتين دون إشعار مسبق، رغم تأكيد الحجز، مما سبب حضور المريضة من خارج المدينة دون فائدة، وتم خصم مبلغ التأمين رغم عدم تقديم الخدمة.","The appointment with Dr. Saad was canceled twice without prior notice, despite being confirmed. This led the patient to travel from outside the city with no benefit, and the insurance amount was deducted despite no service being provided."," "," "," ","عدم رد القسم المعني بالشكوى ","استقبال العيادات الخارجيه/قسم تقنية المعلومات ","Dissatisfied","لايوجد","التواصل مع المريض و حجز موعد م}كد مع الطبيب","تدريب موظفي العيادات على أهمية تحديث المواعيد والتواصل الفعّال مع المرضى.","Training clinic staff on the importance of updating appointments and effective communication with patients.","قسم تقنية المعلومات ","PATIIENT"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," ",4397,1210202410,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2025-06-30T11:24:00","اشواق الحربي","24 Hours"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,18,4294,30125662,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-06-14T09:39:00","اشواق الحربي","MOH "," "," "," ","24 Hours","Saturday, June 14, 2025","09:39:00","اشواق الحربي","Saturday, June 14, 2025","09:39:00"," "," "," ","Saturday, June 14, 2025","09:52:00","اشواق الحربي","00:13:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Saturday, June 14, 2025","16:45:00","اشواق الحربي","06:53:00","Saturday, June 14, 2025","16:13:00","06:21:00","قسم الطوارى - سمر فوزي","Malpractice","تأخير بتقديم الخدمة","اهمال وقصور وامشي والابرة في يد ابنتي ومدة الانتظار اكثر من ثلاث ساعات ابلغت الطاقم اريد الدكتورة فورا فذهبت بنفسي لابحث عنها لنزع الابرة من يد ابنتي وترى حالتها لاستكمال الاجراء","Negligence and negligence. I walked with the needle in my daughter’s hand and the waiting period was more than three hours. I informed the staff that I wanted the doctor immediately, so I went myself to look for her to remove the needle from my daughter’s hand and see her condition to complete the procedure.","اطباء الطوارى"," "," "," "," ","Satisfied","الرد والتوضيح من قبل الطبيب","تقديم الافادة"," "," ","اطباء الطوارئ","HOSPITAL"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,19,4295,30364503,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2025-06-14T12:39:00","مرام القحطاني"," "," "," "," ","72 Hours","Saturday, June 14, 2025","11:49:00","هيا الرويلي","Saturday, June 14, 2025","12:39:00","Saturday, June 14, 2025","13:21:00","هيا الرويلي","Saturday, June 14, 2025","13:21:00","هيا الرويلي","00:42:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Monday, June 16, 2025","16:27:00","هيا الرويلي",2.129166666666667,"Monday, June 16, 2025","15:40:00",2.0965277777777778,"دكتور نيبال  رضوان ","Malpractice","سوء تعامل  ","سوء تعامل وعدم اباء اي اهتمام بحالة الطفل ","Poor treatment and lack of any concern for the child’s condition.","قسم الاطفال "," "," "," "," ","Dissatisfied"," "," "," "," "," ","HOSPITAL"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,20,4298,30154790,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-06-14T15:53:00","اشواق الحربي"," "," "," "," ","24 Hours","Saturday, June 14, 2025","15:40:00","اشواق الحربي","Saturday, June 14, 2025","15:53:00","Saturday, June 14, 2025","16:18:00","اشواق الحربي","Saturday, June 14, 2025","16:19:00","اشواق الحربي","00:26:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Sunday, June 15, 2025","15:20:00","اشواق الحربي","23:01:00","Sunday, June 15, 2025","14:50:00","22:31:00","قسم المختبر","Malpractice","تأخير في الخدمة","انتظار لمده ٤٠ دقيقة لسحب بالدم مع العلم كان قدامي ٢ مريض فقط وعند التأخير تم الاستفسار من الاستقبال وافاد بأنة لا علاقة له  وتم طلب التفاهم مع الاخصائي وافاد بانة لا يوجد الا عدد ٢ اخصائي بسبب تبديل الشفت وسبب التأخير بأن هناك تبديل الشفت ولا يوجد أحد","I waited for 40 minutes for a blood draw, knowing that there were only 2 patients in front of me. When there was a delay, I asked the receptionist and he said that it had nothing to do with him. I asked to talk to the specialist and he said that there were only 2 specialists due to a shift change and the reason for the delay was that there was a shift change and no one was there."," "," "," "," "," ","Satisfied","الافادة والتوضيح","التوضيح والافادة","سرعة بعض الخدمات عندما تتعلق في سحب العينات وتقديم جودة وكفاءة عالية في الرعاية الصحية","الافادة الكاملة من القسم المعني","المختبر","PATIIENT"," "," "," ","Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"," "," ","Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"," "," ","Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"," "," ","Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,21,4299,1057342691,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-06-14T16:43:00","هيا الرويلي","MOH"," "," "," ","24 Hours","Saturday, June 14, 2025","16:43:00","هيا الرويلي","Saturday, June 14, 2025","16:43:00"," "," "," ","Saturday, June 14, 2025","16:58:00","هيا الرويلي","00:15:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Saturday, June 14, 2025","17:55:00"," هيا الرويلي","00:57:00","Saturday, June 14, 2025","17:01:00","00:03:00","قسم الطوارئ ","misdiagnosis","تشخيص خاطئ ","تفيد المستفيده بانه تم تشخيص ابنتها تشخيص خاطئ ","The beneficiary informs that her daughter was diagnosed incorrectly.","قسم الطوارئ "," "," "," "," ","Dissatisfied"," "," "," "," "," ","HOSPITAL"," "," "," ","ابرار بندر الشمري",0,{"v":0,"d":"0.00%"},0,0,0,0,0," "," ","ابرار بندر الشمري",3,{"v":1,"d":"100.00%"},3,0,0,0,3," "," ","ابرار بندر الشمري",3,{"v":0.1765,"d":"17.65%"},1,1,0,1,3," "," ","ابرار بندر الشمري",3,{"v":0.1667,"d":"16.67%"},1,0,0,2,3," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,3,22,4304,30337838,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-06-15T12:35:00","اشواق الحربي","MOH "," "," "," ","24 Hours","Sunday, June 15, 2025","12:35:00","اشواق الحربي","Sunday, June 15, 2025","12:35:00","Sunday, June 15, 2025","12:51:00","اشواق الحربي","Sunday, June 15, 2025","12:51:00","اشواق الحربي","00:16:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Sunday, June 15, 2025","14:19:00","اشواق الحربي","01:28:00","Sunday, June 15, 2025","12:51:00","00:00:00","قسم النساء والولادة- هناء سنبل","Medical reports","اصدار اجازة","يفيد الزوج بأنة تم ايقاف الاجازات عن الزوجة والدكتورة ذكرت انها تحتاج لراحة ويتم اعطائها يوم او يومين وهي تحتاج لاكثر علما بأنها حامل وعرضة للاجهاض","The husband reported that his wife's vacations were stopped, and the doctor said that she needed rest and was given one or two days off, although she needed more, noting that she was pregnant and at risk of miscarriage."," "," "," "," "," ","Neutral","التوضيح والافادة","التوضيح والافادة"," ","الافادة الكاملة من القسم المعني","نساء وولادة - هناء سنبل","HOSPITAL"," "," "," ","مها الحنيظل",5,{"v":0.3333,"d":"33.33%"},5,0,0,0,5," "," ","مها الحنيظل",0,{"v":0,"d":"0.00%"},0,0,0,0,0," "," ","مها الحنيظل",3,{"v":0.1765,"d":"17.65%"},0,1,0,2,3," "," ","مها الحنيظل",1,{"v":0.0556,"d":"5.56%"},0,0,0,1,1," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,23,4305,0,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-06-15T13:22:00","هيا الرويلي","MOH ","Sunday, June 15, 2025"," 13:43 PM"," ","24 Hours","Sunday, June 15, 2025","13:22:00","هيا الرويلي","Sunday, June 15, 2025","13:22:00"," "," "," ","Sunday, June 15, 2025","13:44:00","هيا الرويلي","00:22:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Monday, June 16, 2025","09:37:00","اشواق الحربي","19:53:00","Sunday, June 15, 2025","21:50:00","08:06:00","الموافقات الطبيه ","Approval issue","عدم رفع طلب للتامين ","عدم رفع طلب للتامين لتقديم الخدمه ","“No insurance request was submitted to provide the service.”","الموافقات الطبيه "," "," "," "," ","Satisfied"," "," "," "," ","الموافقات الطبيه ","HOSPITAL"," "," "," ","مرام القحطاني",0,{"v":0,"d":"0.00%"},0,0,0,0,0," "," ","مرام القحطاني",0,{"v":0,"d":"0.00%"},0,0,0,0,0," "," ","مرام القحطاني",2,{"v":0.1176,"d":"11.76%"},1,1,0,0,2," "," ","مرام القحطاني",2,{"v":0.1111,"d":"11.11%"},0,1,1,0,2," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,24,4307,30011834,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-06-15T14:38:00","مها الحنيظل"," "," "," "," ","More than 72 hours","Sunday, June 15, 2025","14:38:00","مها الحنيظل","Sunday, June 15, 2025","14:38:00"," "," "," ","Sunday, June 15, 2025","15:07:00","مها الحنيظل","00:29:00","Monday, June 16, 2025","20:54:00","ابرار الشمري",1.2409722222222221,"Monday, June 16, 2025","20:54:00","ابرار الشمري","00:00:00","Monday, June 16, 2025","20:54:00","ابرار الشمري",1.2409722222222221," "," "," ",{"$error":"#VALUE!"},"Monday, June 23, 2025","14:14:00","ابرار الشمري",7.9631944444444445,"Sunday, June 15, 2025","16:12:00","01:05:00","د.سليمان الحفظي ","Attitude"," اسلوب الطبيب غير مهني في التعامل مع المرضى "," سوء المعاملة من قبل الموظفة عائشة عياف، وطرد المشتكية من قبل الطبيب، بالإضافة إلى صرف دواء خاطئ أدى إلى آثار صحية سلبية، مع تأخير طويل في الانتظار تجاوز 4 ساعات.","I experienced mistreatment by the staff member Aisha Ayaf, and was subsequently dismissed by the doctor. Additionally, I was given the wrong medication, which resulted in negative health effects. The visit was also marked by an excessive waiting time of over four hours","عيادات الطب النفسي "," "," تم  تصعيد الشكوى للإدارة الطبية ","عدم رد القسم المعني بالشكوى ","د.سليمان الحفظي ","Dissatisfied"," الحقيق بالحادثه ","التوضيح للمراجعه"," تضمين تقييم المرضى لتجربة التواصل والاحترام في استبيانات الأداء.","الافادة الكاملة من القسم المعني","د.سليمان الحفظي ","PATIIENT"," "," "," ","هيا الرويلي ",4,{"v":0.2667,"d":"26.67%"},3,1,0,0,4," "," ","هيا الرويلي ",0,{"v":0,"d":"0.00%"},0,0,0,0,0," "," ","هيا الرويلي ",6,{"v":0.3529,"d":"35.29%"},0,3,0,3,6," "," ","هيا الرويلي ",4,{"v":0.2222,"d":"22.22%"},1,1,0,2,4," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,25,4310,1089037970,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-06-15T21:41:00","هيا الرويلي"," "," "," "," ","48 Hours","Sunday, June 15, 2025","20:58:00","هيا الرويلي","Sunday, June 15, 2025","21:41:00","Monday, June 16, 2025","13:15:00","هيا الرويلي","Monday, June 16, 2025","13:15:00","هيا الرويلي","15:34:00","Monday, June 16, 2025","16:49:00","هيا الرويلي","03:34:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Tuesday, June 17, 2025","14:48:00"," هيا الرويلي",1.0645833333333334,"Monday, June 16, 2025","23:27:00","10:12:00","تمريض الطوارئ ","Malpractice","عدم احترافية التمريض ","عدم احترافية التمريض في ادخال المحلول للوريد والتاخير في اجراءات التنويم ","Lack of professionalism in nursing when inserting the solution into the vein and delay in hospitalization procedures","تمريض الطوارئ "," "," "," "," ","No Response","التحقيق مع الموظف ومعرفة السبب ","التوضيح والافادة"," ","الافادة الكاملة من القسم المعني","تمريض الطوارئ ","HOSPITAL"," "," "," ","أشواق الحربي",6,{"v":0.4,"d":"40.00%"},4,1,0,1,6," "," ","أشواق الحربي",0,{"v":0,"d":"0.00%"},0,0,0,0,0," "," ","أشواق الحربي",3,{"v":0.1765,"d":"17.65%"},0,1,1,1,3," "," ","أشواق الحربي",8,{"v":0.4444,"d":"44.44%"},6,0,2,0,8," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
["2nd Half, 16 to 30 June",null,26,4312,30081690,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-06-16T11:27:00","اشواق الحربي"," "," "," "," ","72 Hours","Monday, June 16, 2025","11:27:00","اشواق الحربي","Monday, June 16, 2025","11:27:00","Monday, June 16, 2025","11:38:00","اشواق الحربي","Monday, June 16, 2025","11:38:00","اشواق الحربي","00:11:00","Wednesday, June 18, 2025","10:28:00","اشواق الحربي",1.9513888888888888," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Wednesday, June 18, 2025","13:27:00","اشواق الحربي",2.0756944444444443,"Monday, June 16, 2025","19:40:00","08:02:00","احمد تركستاني","Miscoordination","تأخير بتقديم الخدمة","تم عمل زراعه للاسنان و التركيب عند الدكتور احمد لكن من عيد الفطر الى الان لم يتم تركيب اي سن بناء على كلام ابن المريضة والمبلغ مدفوع بالكامل ، و يطالب ابن المريضة بأرجاع كامل التكاليف التي دفعت","Dental implants were installed by Dr. Ahmed, but since Eid Al-Fitr until now, no tooth has been installed, according to the patient’s son, and the amount was paid in full. The patient’s son is demanding a full refund of the costs paid.","احمد تركستاني"," "," "," "," ","Dissatisfied","التحقيق بالامر ,,","التحقيق بالامر ,, "," "," ","قسم الاسنان","HOSPITAL"," "," "," ","Total",15,{"v":1,"d":"100.00%"},12,2,0,1,15," "," ","Total",3,{"v":1,"d":"100.00%"},3,0,0,0,3," "," ","Total",17,{"v":1,"d":"100.00%"},2,7,1,7,17," "," ","Total",18,{"v":1,"d":"100.00%"},8,2,3,5,18," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,27,4314,30346827,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2025-06-16T17:13:00","هيا الرويلي"," "," "," "," ","More than 72 hours","Monday, June 16, 2025","16:24:00","هيا الرويلي","Monday, June 16, 2025","17:13:00","Monday, June 16, 2025","20:49:00","هيا الرويلي","Monday, June 16, 2025","20:52:00","هيا الرويلي","03:39:00","Tuesday, June 17, 2025","15:10:00","هيا الرويلي","18:18:00","Wednesday, June 18, 2025","13:22:00","هيا الرويلي","22:12:00","Thursday, June 19, 2025","13:09:00","ابرار الشمري",2.678472222222222," "," "," ",{"$error":"#VALUE!"},"Monday, June 23, 2025","14:12:00","ابرار الشمري",6.722222222222222,"Thursday, June 19, 2025","10:10:00",2.5541666666666667,"العنايه المركزه ","Malpractice","عمل قسطره دماغيه ","عمل قسطره دماغيه ووضع المريضه لم يكن يسمح بالعملبه "," A cerebral catheterization was performed, but the patient's condition did not allow for the operation.","وحدة العنايه المركزه"," "," "," "," ","Dissatisfied"," تم التحقق من قبل المدبر الطبي "," الافاده من قبل رئيسة القسم عليا الحازمي والتوضيح فيما يخص حالة المريضه علميا عن طريق الايميل ولايوجد خطا كما ادعى المشتكي "," "," "," ","HOSPITAL"," "," "," ",{"$nulls":8}," "," ",{"$nulls":8}," "," ",{"$nulls":8}," "," ",{"$nulls":8}," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,28,4317,1065204966,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","قسم الصيدلية","2025-06-16T20:23:00","ابرار الشمري","CHI"," "," "," ","24 Hours","Monday, June 16, 2025","20:23:00","ابرار الشمري","Monday, June 16, 2025","20:23:00","Monday, June 16, 2025","20:23:00","ابرار الشمري","Monday, June 16, 2025","20:40:00","ابرار الشمري","00:17:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Tuesday, June 17, 2025","09:46:00","ابرار الشمري","13:06:00","Tuesday, June 17, 2025","09:46:00","13:06:00","قسم الصيدلية","Approval issue","تحمل تكلفة الدواء","تحمل تكلفة الدواء","The cost of the medicine"," "," "," "," "," ","Dissatisfied","الافادة والتوضيح","الافادة والتوضيح"," "," ","الصيدلية ","HOSPITAL"," "," "," ","MOH",15,{"v":0.283,"d":"28.30%"},{"$nulls":5}," "," ","CCHI",3,{"v":0.0566,"d":"5.66%"},{"$nulls":5}," "," ","مراجع",17,{"v":0.3208,"d":"32.08%"},{"$nulls":5}," "," ","ذوي المراجع ",18,{"v":0.3396,"d":"33.96%"},{"$nulls":5}," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,29,4319,0,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-06-17T11:08:00","مها الحنيظل","MOH ","Tuesday, June 17, 2025"," 11:08 AM"," ","24 Hours","Tuesday, June 17, 2025","11:08:00","مها الحنيظل","Tuesday, June 17, 2025","11:08:00"," "," "," ","Tuesday, June 17, 2025","11:11:00","مها الحنيظل","00:03:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Tuesday, June 17, 2025","13:48:00","مها الحنيظل","02:37:00","Tuesday, June 17, 2025","11:24:00","00:13:00","قسم التقارير الطبية","Medical reports","عدم تسليم تقرير طبي لشخص اخر","طلب تقرير طبي مفصل عن حالة وفاة الأم ","request for a detailed medical report regarding their mother's death","التقارير الطبيه "," "," "," "," ","Satisfied","توضيح الاجراءات المتبعه للقسم ","التوضيح والإفاده ","التواصل الفعال بين القسم والمراجعين ","الرد على استفسارات المراجعين خلال 24 ساعه ","التقارير الطبية ","HOSPITAL"," "," "," ",{"$nulls":8}," "," ",{"$nulls":8}," "," ",{"$nulls":8}," "," ",{"$nulls":8}," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,30,4321,1084272515,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-06-17T13:54:00","ابرار الشمري"," "," "," "," ","More than 72 hours","Tuesday, June 17, 2025","13:38:00","ابرار الشمري","Tuesday, June 17, 2025","13:54:00","Tuesday, June 17, 2025","14:09:00","ابرار الشمري","Tuesday, June 17, 2025","14:09:00","ابرار الشمري","00:15:00","Wednesday, June 18, 2025","13:21:00","هيا الرويلي","23:12:00","Thursday, June 19, 2025","13:10:00","ابرار الشمري","23:49:00","Saturday, June 21, 2025","15:04:00","ابرار الشمري",4.038194444444445," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Tuesday, June 24, 2025","09:24:00",6.802083333333333,"د.سليمان الحفظي ","Malpractice"," "," "," "," "," "," "," "," ","Dissatisfied"," "," "," "," "," ","HOSPITAL"," "," "," ","24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":4}," "," ","24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":4}," "," ","24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":4}," "," ","24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":4}," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,31,4322,30342999,"مراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-06-17T14:03:00","هيا الرويلي"," "," "," "," ","More than 72 hours","Tuesday, June 17, 2025","14:03:00","هيا الرويلي","Tuesday, June 17, 2025","14:03:00"," "," "," ","Tuesday, June 17, 2025","14:18:00","هيا الرويلي","00:15:00","Wednesday, June 18, 2025","18:05:00","هيا الرويلي",1.1576388888888889,"Thursday, June 19, 2025","17:00:00","هيا الرويلي","22:55:00","Thursday, June 19, 2025","19:06:00","هيا الرويلي",2.2," "," "," ",{"$error":"#VALUE!"},"Monday, June 23, 2025","14:17:00","ابرار الشمري",5.999305555555556,"Tuesday, June 17, 2025","16:20:00","02:02:00","د.وليد نعمة  الله ","Malpractice","مضاعفات بعد العمليه ","خروج المريض دون استشفاء كامل بعد العمليه مما ادى الى مضاعفات بعد العمليه "," The patient was discharged without fully recovering from the operation, which led to post-operative complications.","تنويم الجراحه العامه "," "," "," "," ","Dissatisfied"," "," "," "," "," ","HOSPITAL"," "," "," ",12,2,0,1,{"$nulls":4}," "," ",3,0,0,0,{"$nulls":4}," "," ",2,7,1,7,{"$nulls":4}," "," ",8,2,3,5,{"$nulls":4}," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,32,4324,30346827,"ذوي المراجع","التنويم","الإداري","قسم المالية","2025-06-17T19:40:00","ابرار الشمري"," "," "," "," ","More than 72 hours","Tuesday, June 17, 2025","16:02:00","ابرار الشمري","Tuesday, June 17, 2025","19:40:00","Tuesday, June 17, 2025","19:42:00","ابرار الشمري","Tuesday, June 17, 2025","19:43:00","ابرار الشمري","00:03:00","Thursday, June 19, 2025","20:13:00","ابرار الشمري",2.0208333333333335,"Thursday, June 19, 2025","20:13:00","ابرار الشمري","00:00:00","Thursday, June 19, 2025","20:13:00","ابرار الشمري",2.0208333333333335," "," "," ",{"$error":"#VALUE!"},"Monday, June 23, 2025","14:12:00","ابرار الشمري",5.770138888888889,"Wednesday, June 18, 2025","12:18:00","16:35:00","قسم المالية ","Financial Claim","  تم عمل اجراء طبي بقيمة ما يقارب ٢٠٠ ألف ريال سعودي دون إعلامي بالكلفة المترتبه على ذلك  وهذا الإجراء ادى إلى مضاعفات أدت إلى الوفاة","عدم التوضيح "," \"A medical procedure costing approximately 200,000 Saudi Riyals was performed without informing me of the associated cost. This procedure led to complications that resulted in death.\""," "," "," "," "," ","Dissatisfied"," تصعيد الشكوى للمدير الاداري "," التوضيح من قسم الماليه بان تمت افادة المراجع بالمبالغ المترتبه "," "," "," ","HOSPITAL"," "," "," ",{"v":0.8,"d":"80.00%"},{"v":0.1333,"d":"13.33%"},{"v":0,"d":"0.00%"},{"v":0.0667,"d":"6.67%"},{"$nulls":4}," "," ",{"v":1,"d":"100.00%"},{"v":0,"d":"0.00%"},{"v":0,"d":"0.00%"},{"v":0,"d":"0.00%"},{"$nulls":4}," "," ",{"v":0.1176,"d":"11.76%"},{"v":0.4118,"d":"41.18%"},{"v":0.0588,"d":"5.88%"},{"v":0.4118,"d":"41.18%"},{"$nulls":4}," "," ",{"v":0.4444,"d":"44.44%"},{"v":0.1111,"d":"11.11%"},{"v":0.1667,"d":"16.67%"},{"v":0.2778,"d":"27.78%"},{"$nulls":4}," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,33,4326,2594860336,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-06-17T17:12:00","مرام القحطاني"," "," "," "," ","48 Hours","Tuesday, June 17, 2025","17:05:00","هيا الرويلي","Tuesday, June 17, 2025","17:12:00","Tuesday, June 17, 2025","18:33:00","هيا الرويلي","Tuesday, June 17, 2025","18:34:00","هيا الرويلي","01:22:00","Wednesday, June 18, 2025","12:37:00","هيا الرويلي","18:03:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Thursday, June 19, 2025","12:41:00","هيا الرويلي",1.7548611111111112,"Thursday, June 19, 2025","07:51:00",1.5534722222222221,"استقبال العيادات الخارجيه ","Miscoordination","تاخير في دخول المريض للموعد ","تاخير في دخول المريض للدكتور وتاخير في اجراءات الغاء الموعد "," ","العيادات الخارجيه "," "," "," "," ","Dissatisfied","توضيح الاجراءات المتبعه للقسم ","التوضيح والإفاده "," "," "," ","PATIIENT"," "," "," ",{"$nulls":8}," "," ",{"$nulls":8}," "," ",{"$nulls":8}," "," ",{"$nulls":8}," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,34,4328,30302940,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-06-18T14:23:00","اشواق الحربي"," "," "," "," ","24 Hours","Wednesday, June 18, 2025","14:21:00","اشواق الحربي","Wednesday, June 18, 2025","14:23:00","Wednesday, June 18, 2025","15:05:00","هيا الرويلي","Wednesday, June 18, 2025","15:06:00","هيا الرويلي","00:43:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Thursday, June 19, 2025","17:04:00","ابرار الشمري",1.0819444444444444,"Thursday, June 19, 2025","14:23:00","23:17:00","عزة بشير ","Miscoordination","تأخير في الموعد"," الشكوى جاءات من تراكمات من سنتين. كانت زوجتي تتابع مع الدكتورة عزة بداية حملها قبل سنتين، ولكن\nللأسف، كانت المواعيد دائماً غير منتظمة ولا تعني شيئا.ً فمثلا،ً إذا كان موعدنا الساعة ،10 فإننا لا ندخل إلا بعد\nساعة إلى ساعتين، مع أعذار غير مقنعه حالات طارئة وزحمة مرضى. من غير المعقول أن تتكرر حالات الطوارئ\nفي كل زيارة. كما أن الوقت المخصص لنا لا يتجاوز 5 دقائق، مما يؤدي إلى نسيان أمور هامة تتعلق بالزيارة. قبل\nولادة زوجتي،. كنا مجبورين نستمر مع الدكتورة لأنها كانت تتابع حالة زوجتي منذ البداية حيث أن هذا\nيسبب التأخير الدائم ويؤثر سلباً على راحة المرضى وحقهم في وقتهم المحدد (15 دقيقة) ويعطي انطباع للمراجعين غير جيد وكانت لدى الدكتوره حالات ولاده و يجب ابلاغ المراجعين ليكون للمراجع الخيار الانتظار او التأجيل.","The complaint stems from a two-year-old backlog. My wife had been seeing Dr. Azza since the beginning of her pregnancy two years ago, but unfortunately, the appointments were always irregular and meaningless. For example, if our appointment was at 10, we wouldn't arrive until one to two hours later, often with unconvincing excuses, such as emergencies and a rush of patients. It's unreasonable for emergencies to recur during each visit. Furthermore, the time allotted to us never exceeded five minutes, which led to us forgetting important details related to the visit. Before my wife gave birth, we were forced to continue with the doctor because she had been following up on my wife's case from the beginning. This caused constant delays, negatively impacted patients' comfort and their right to their allotted time (15 minutes), and gave patients a negative impression. The doctor had childbirth cases, and patients should have been informed, giving them the choice of waiting or postponing.","الدكتورة عزة بشير"," "," "," "," ","Satisfied","الافادة والرد بالاعتذار","التوضيح والافادة"," "," ","قسم النساء والولادة","PATIIENT"," "," "," ","In-Patient",3,{"v":0.2,"d":"20.00%"},{"$nulls":5}," "," ","In-Patient",0,{"v":0,"d":"0.00%"},{"$nulls":5}," "," ","In-Patient",4,{"v":0.2353,"d":"23.53%"},{"$nulls":5}," "," ","In-Patient",6,{"v":0.3333,"d":"33.33%"},{"$nulls":5}," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,35,4333,30368460,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-06-19T16:27:00","هيا الرويلي"," "," "," "," ","More than 72 hours","Thursday, June 19, 2025","21:02:00","هيا الرويلي","Thursday, June 19, 2025","16:27:00","Thursday, June 19, 2025","19:20:00","هيا الرويلي","Thursday, June 19, 2025","19:26:00","هيا الرويلي","02:59:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Monday, June 23, 2025","14:21:00"," هيا الرويلي",3.7881944444444446,"Friday, June 20, 2025","13:55:00","18:29:00","دكتور محمود عبدالواحد ","Attitude","اسلوب التعامل ","يفيد الزوج بان اسلوب الدكتور غير مهني ورفض استقبال الحاله ","The husband states that the doctor's approach was unprofessional and refused to accept the case.","الباطنيه "," "," "," "," ","Dissatisfied","الافادة والرد بالاعتذار","التوضيح والافادة"," "," ","قسم الباطنية","PATIIENT"," "," "," ","Out-Patient",6,{"v":0.4,"d":"40.00%"},{"$nulls":5}," "," ","Out-Patient",3,{"v":1,"d":"100.00%"},{"$nulls":5}," "," ","Out-Patient",12,{"v":0.7059,"d":"70.59%"},{"$nulls":5}," "," ","Out-Patient",12,{"v":0.6667,"d":"66.67%"},{"$nulls":5}," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,36,4336,543678,"مراجع","العيادات الخارجية","الإداري","التنسيق","2025-06-20T09:34:00","ابرار الشمري"," "," "," "," ","48 Hours","Friday, June 20, 2025","15:31:00","ابرار الشمري","Friday, June 20, 2025","09:34:00","Saturday, June 21, 2025","15:03:00","ابرار الشمري","Sunday, June 22, 2025","10:56:00","هيا الرويلي",2.0569444444444445,"Monday, June 23, 2025","14:19:00","ابرار الشمري",1.1409722222222223," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Monday, June 23, 2025","14:25:00","ابرار الشمري",1.145138888888889," "," "," ",{"$error":"#VALUE!"}," "," ",{"$error":"#VALUE!"},"د.فرحان عبدالعزيز","Miscoordination"," "," "," "," "," "," "," "," ","Closed"," "," "," "," "," ","HOSPITAL"," "," "," ","ER",6,{"v":0.4,"d":"40.00%"},{"$nulls":5}," "," ","ER",0,{"v":0,"d":"0.00%"},{"$nulls":5}," "," ","ER",1,{"v":0.0588,"d":"5.88%"},{"$nulls":5}," "," ","ER",0,{"v":0,"d":"0.00%"},{"$nulls":5}," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,37,4338,40013925,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-06-19T20:07:00","هيا الرويلي"," "," "," "," ","48 Hours","Thursday, June 19, 2025","19:52:00","هيا الرويلي","Thursday, June 19, 2025","20:07:00","Thursday, June 19, 2025","20:12:00","هيا الرويلي","Thursday, June 19, 2025","20:17:00","هيا الرويلي","00:10:00","Saturday, June 21, 2025","08:44:00","هيا الرويلي",1.51875," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Saturday, June 21, 2025","15:45:00"," هيا الرويلي",1.8111111111111111,"Saturday, June 21, 2025","14:48:00",1.7715277777777778,"قسم الأشعه ","Attitude","اسلوب التعامل ","اسلوب طبيب الاشعه اسلوب غير مهني ","The radiologist's approach is unprofessional.","قسم الاشعه "," "," "," "," ","Satisfied"," "," "," "," "," قسم الاشعه","PATIIENT"," "," "," ","Total",15,{"v":1,"d":"100.00%"},{"$nulls":5}," "," ","Total",3,{"v":1,"d":"100.00%"},{"$nulls":5}," "," ","Total",17,{"v":1,"d":"100.00%"},{"$nulls":5}," "," ","Total",18,{"v":1,"d":"100.00%"},{"$nulls":5}," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,38,4341,1012305007,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-06-21T10:25:00","هيا الرويلي"," "," "," "," ","48 Hours","Saturday, June 21, 2025","10:05:00","هيا الرويلي","Saturday, June 21, 2025","10:25:00","Saturday, June 21, 2025","10:37:00","هيا الرويلي","Saturday, June 21, 2025","10:39:00","هيا الرويلي","00:14:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Sunday, June 22, 2025","11:03:00"," هيا الرويلي",1.0166666666666666,"Sunday, June 22, 2025","11:03:00",1.0166666666666666,"منسقة عمليات الدكتور محمد  العطاس ","Miscoordination","عدم تاكيد موعد العمليه ","لم يتم تاكيد موعد العمليه للمريض باليوم المحدد "," The patient's surgery date has not been confirmed on the specified day.","قسم التنسيق"," "," "," "," ","Satisfied","توضيح الاجراءات المتبعه للقسم ","التوضيح والإفاده وحجز موعد جديد "," "," "," ","PATIIENT"," "," "," ","Medical",6,{"v":0.4,"d":"40.00%"},{"$nulls":5}," "," ","Medical",2,{"v":0.6667,"d":"66.67%"},{"$nulls":5}," "," ","Medical",7,{"v":0.4118,"d":"41.18%"},{"$nulls":5}," "," ","Medical",11,{"v":0.6111,"d":"61.11%"},{"$nulls":5}," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,39,4342,1005112303,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض التخدير","2025-06-21T13:34:00","اشواق الحربي"," "," "," "," ","72 Hours","Saturday, June 21, 2025","13:17:00","اشواق الحربي","Saturday, June 21, 2025","13:34:00","Saturday, June 21, 2025","13:53:00","اشواق الحربي","Saturday, June 21, 2025","13:56:00","اشواق الحربي","00:22:00","Sunday, June 22, 2025","10:56:00","مها الحنيظل","21:00:00","Monday, June 23, 2025","12:39:00","اشواق الحربي",1.0715277777777779,"Monday, June 23, 2025","14:24:00","ابرار الشمري",2.0194444444444444," "," "," ",{"$error":"#VALUE!"},"Monday, June 23, 2025","16:20:00","اشواق الحربي",2.1,"Monday, June 23, 2025","15:08:00",2.05," قسم التخدير","Attitude","سوء معاملة"," تم تسجيل الانتظار في العيادة الساعة ١٢وكان يوجد مريض واحد فقط قبلي انتظرت اكثر من ساعة ونصبدون ان\nتتمكن من الدخول على الطبيب علما بانه يوجد مرضى تم إدخالهم على الطبيب كونهم وقفوا امام باب العيادة وتم\nإدخالهم واحد تلو الاخر دون الأخذ بالاسماء او بالمرضى المنتضرين وعند محادثة الممرضة الفلبينية وسئولها\nبعدد المرضى ممن هم قبلي في الدخول كان اسلوبها غير جيد ولايتوافق مع واجبها في ترتيب الانتظار وعملية\nالدخول على الطبيب وهذي شكوى ضد تعاملها الغير راقي معي"," The waiting time at the clinic was recorded at 12 o'clock, and there was only one patient before me. I waited for more than an hour, and we were expecting that I would be able to see the doctor, knowing that there were patients who were admitted to the doctor because they stood in front of the clinic door and were admitted one by one without taking into account the names or the waiting patients. When the Filipino nurse and her supervisor spoke about the number of patients who were before me in entering, her approach was not good and did not conform to her duty in arranging the waiting and the process of entering to the doctor. This is a complaint against her poor treatment of me."," "," "," "," "," ","Satisfied","التحقيق والافادة"," الاعتذار الخطي"," "," "," ","PATIIENT"," "," "," ","Admin",9,{"v":0.6,"d":"60.00%"},{"$nulls":5}," "," ","Admin",1,{"v":0.3333,"d":"33.33%"},{"$nulls":5}," "," ","Admin",8,{"v":0.4706,"d":"47.06%"},{"$nulls":5}," "," ","Admin",3,{"v":0.1667,"d":"16.67%"},{"$nulls":5}," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,4,40,4348,1211112337,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2025-06-22T09:56:00","هيا الرويلي","MOH ","Sunday, June 22, 2025","09:56:00"," ","48 Hours","Sunday, June 22, 2025"," 09:56 AM","هيا الرويلي","Sunday, June 22, 2025","09:56:00"," "," "," ","Sunday, June 22, 2025","10:56:00","هيا الرويلي","01:00:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Monday, June 23, 2025","14:21:00","ابرار الشمري",1.1423611111111112,"Sunday, June 22, 2025","12:53:00","01:57:00","الموافقات الطبيه ","Financial Claim","مطالبه بمبلغ بالي ","يفيد المراجع انه تم مطالبته بمبلغ مالي وهناك موافقه على الاجراء الطبي من قبل التامبن ","The reviewer indicates that he has been requested to pay an amount of money and there is approval for the medical procedure from the insurance.","الموافقات الطبيه "," "," "," "," ","No Response"," "," "," "," "," ","PATIIENT"," "," "," ","Nursing",0,{"v":0,"d":"0.00%"},{"$nulls":5}," "," ","Nursing",0,{"v":0,"d":"0.00%"},{"$nulls":5}," "," ","Nursing",2,{"v":0.1176,"d":"11.76%"},{"$nulls":5}," "," ","Nursing",4,{"v":0.2222,"d":"22.22%"},{"$nulls":5}," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,41,4349,1104335847,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-06-22T12:05:00","هيا الرويلي","MOH"," "," "," ","24 Hours","Sunday, June 22, 2025","12:05:00","هيا الرويلي","Sunday, June 22, 2025","12:05:00"," "," "," ","Sunday, June 22, 2025","12:16:00","هيا الرويلي","00:11:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Sunday, June 22, 2025","12:45:00"," هيا الرويلي","00:29:00","Sunday, June 22, 2025","12:19:00","00:03:00","قسم الطوارئ ","Malpractice","عدم استكمال العلاج ","تفيد المريضه ببانها لم يتم استكمال علاجها في الطوارئ","The patient states that her treatment was not completed in the emergency department.","قسم الطوارئ "," "," "," "," ","Dissatisfied","الإفادة للمراجع بإنه لايتم تسليم الشهادة من قبل المستشفى ","التوضيح والإفاده "," "," "," ","HOSPITAL"," "," "," ","Support Services",0,{"v":0,"d":"0.00%"},{"$nulls":5}," "," ","Support Services",0,{"v":0,"d":"0.00%"},{"$nulls":5}," "," ","Support Services",0,{"v":0,"d":"0.00%"},{"$nulls":5}," "," ","Support Services",0,{"v":0,"d":"0.00%"},{"$nulls":5}," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,42,4374,1061600068,"مراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2025-06-23T12:21:00","مها الحنيظل"," "," "," "," ","48 Hours","Monday, June 23, 2025","12:21:00","مها الحنيظل","Monday, June 23, 2025","12:21:00"," "," "," ","Tuesday, June 24, 2025","12:42:00","مها الحنيظل",1.0145833333333334,"Tuesday, June 24, 2025","15:47:00","هيا الرويلي","03:05:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Thursday, June 26, 2025","11:53:00","مها الحنيظل",1.9659722222222222,"Thursday, June 26, 2025","11:33:00",1.9520833333333334,"تمريض النساء و الولادة (Johans ) ","Attitude","اسلوب و تعامل الممرضة ","كنت في الإفاقة بعد الجراحة أعاني من ألم شديد، وتعرضت لسوء معاملة من الممرضات، حيث رفضن إعطائي مسكنات وتعاملن ببرود وقسوة. عند سؤالي عن موعد نقلي للغرفة، ردّت إحدى الممرضات بصوت عالٍ وبأسلوب غير لائق. هذا التصرف غير مقبول في مستشفى اخترته لجودة رعايته.","I was in the recovery room after surgery, experiencing severe pain, and was treated poorly by the nurses. They refused to give me pain relief and were cold and harsh in their behavior. When I asked about the timing of my transfer to the room, one nurse responded loudly and rudely. This kind of treatment is unacceptable in a hospital I chose for its quality of care.","تمريض النساء و الولادة "," "," "," "," ","Satisfied","اتخاذ الإجراءات بحق الممرضه من رئيس القسم ","التوضيح والافادة","تقديم دورات تدريبية مستمرة في مهارات التواصل والتعامل مع المرضى، خاصة في اللحظات الحساسة بعد العمليات.","استبيان يُوزع على المرضى بعد الإفاقة لتقييم تعامل التمريض، مما يساهم في تحسين الأداء.","تمريض النساء و الولادة ","PATIIENT"," "," "," ","Total",15,{"v":1,"d":"100.00%"},{"$nulls":5}," "," ","Total",3,{"v":1,"d":"100.00%"},{"$nulls":5}," "," ","Total",17,{"v":1,"d":"100.00%"},{"$nulls":5}," "," ","Total",18,{"v":1,"d":"100.00%"},{"$nulls":5}," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,43,4377,1114590506,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-06-24T15:46:00","مها الحنيظل","MOH ","Tuesday, June 24, 2025","15:46:00","+966 55 993 6717","24 Hours","Tuesday, June 24, 2025","15:46:00","مها الحنيظل","Tuesday, June 24, 2025","15:46:00"," "," "," ","Tuesday, June 24, 2025","15:59:00","مها الحنيظل","00:13:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Tuesday, June 24, 2025","16:40:00","مها الحنيظل","00:41:00","Tuesday, June 24, 2025","16:40:00","00:41:00","قسم الطوارئ ","Medical reports","تسليم تقرير وفاة ","عدم إعطاء المراجع شهادة تبليغ وفاة ","Non-issuance of the death notification certificate to the applicant."," "," "," "," "," ","Satisfied","الإفادة للمراجع بإنه لايتم تسليم الشهادة من قبل المستشفى ","التوضيح والافادة"," "," "," ","HOSPITAL"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,44,4378,1078095179,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-06-24T16:29:00","ابرار الشمري"," "," "," "," ","24 Hours","Tuesday, June 24, 2025","16:29:00","ابرار الشمري","Tuesday, June 24, 2025","16:29:00"," "," "," ","Tuesday, June 24, 2025","19:30:00","ابرار الشمري","03:01:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Tuesday, June 24, 2025","19:30:00","ابرار الشمري","00:00:00","Tuesday, June 24, 2025","19:30:00","00:00:00","الموافقات الطبيه ","Approval issue"," الغاء موافقة تامين ( علاج طبيعي ) "," الغاء موافقة تامين ( علاج طبيعي ) ","Cancellation of insurance approval (physiotherapy)"," "," "," "," "," ","Satisfied"," لايوجد موافقه يمكن الغاءها حيث يوجد طلب موافقه مرفوض ولايمكن الغاه "," لايوجد موافقه يمكن الغاءها حيث يوجد طلب موافقه مرفوض ولايمكن الغاه "," "," "," ","HOSPITAL"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,45,4384,1093558821,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-06-25T12:25:00","مها الحنيظل","MOH ","Wednesday, June 25, 2025","12:25:00"," ","24 Hours","Wednesday, June 25, 2025","12:25:00","مها الحنيظل","Wednesday, June 25, 2025","12:25:00"," "," "," ","Wednesday, June 25, 2025","13:00:00","مها الحنيظل","00:35:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Wednesday, June 25, 2025","16:51:00","مها الحنيظل","03:51:00","Wednesday, June 25, 2025","16:27:00","03:27:00"," قسم الطوارئ ","Approval issue","عدم رفع طلب العلاج لوزارة الصحه "," أفاد المراجع بأنه تم نقله بواسطة الإسعاف يوم الثلاثاء الموافق 6/5، كحالة إنقاذ حياة، ولم يتم احتساب الحالة"," The patient reported that he was transferred by ambulance on Tuesday, 6/5, as a life-saving case, and the case was not accounted for"," قسم الطوارئ "," "," "," "," ","Satisfied"," توضيح السياسات المتبعه من قبل وزارة الصحه فيما يخص الشكوى "," التوضيح للمراجع "," "," "," ","HOSPITAL"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,46,4385,2447555059,"ذوي المراجع","التنويم","الطبي","قسم التخدير","2025-06-25T17:27:00","اشواق الحربي"," ",null," "," ","24 Hours","Wednesday, June 25, 2025","17:09:00","اشواق الحربي","Wednesday, June 25, 2025","17:27:00","Wednesday, June 25, 2025","18:18:00","اشواق الحربي","Wednesday, June 25, 2025","18:19:00","اشواق الحربي","00:52:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Thursday, June 26, 2025","10:15:00","هيا الرويلي","15:56:00"," "," "," ",{"$error":"#VALUE!"}," "," ",{"$error":"#VALUE!"}," قسم التخدير","Malpractice"," مضاعفات بعد العملية"," تم الاتفاق مع دكتور التخدير صديق قبل اجراء عملية الولادة القيصرية بيومين على إعطاء المريضة مسكن طويل\nالمفعول لمدة ٣-٢ يوم ( Tap block ( لكنه للأسف لم يعطها إياه بحجة انه غير متوفر ولم يبلغنا بذلك إلا بعد خروج\nالمريضة من العملية ولو كان اخبرنا لكنا أجلنا موعد العملية لحين توفيره مع العلم ان المريضة تعاني الان من ألم\nشديد ويتم اعطائها مسكنات ضعيفة أو قصيرة المفعول في العضل وهي غير قادرة على الحركة بسبب الجراحة\nوبعد طلبي منه إعطائها Tab block اخبرني بانه لابد ان تكون داخل العمليات لانه يلزم موجات صوتية"," Two days before the cesarean section, we agreed with the anesthesiologist, Siddiq, to ​​give the patient a long-acting painkiller (Tap block), which would last for 2-3 days. Unfortunately, he didn't give it to her, claiming it wasn't available. He didn't inform us of this until after the patient had finished the procedure. If he had told us, we would have postponed the surgery until it was available. The patient is currently suffering from severe pain and is being given weak or short-acting intramuscular painkillers. She is unable to move due to the surgery. After I asked him to give her a Tab block, he told me she had to be in the operating room because ultrasound is required."," "," "," "," "," ","Closed"," اغلاق الشكوى"," اغلاق الشكوى بناء على طلب المريض"," "," "," ","HOSPITAL"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,47,4386,1040311449,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2025-06-25T17:47:00","اشواق الحربي","MOH",null," "," ","More than 72 hours","Wednesday, June 25, 2025"," 05:47 PM"," اشواق الحربي","Wednesday, June 25, 2025","17:47:00","Wednesday, June 25, 2025"," 07:03 pm"," اشواق الحربي","Wednesday, June 25, 2025","19:03:00","ابرار الشمري","01:16:00","Thursday, June 26, 2025","13:48:00"," ابرار الشمري","18:45:00","Saturday, June 28, 2025","14:04:00"," اشواق الحربي",2.011111111111111,"Saturday, June 28, 2025","14:04:00"," اشواق الحربي",2.792361111111111," "," "," ",{"$error":"#VALUE!"},"Sunday, June 29, 2025","14:42:00"," اشواق الحربي",3.81875,"Sunday, June 29, 2025","08:07:00",3.5444444444444443,"د.محمد مطر","Malpractice"," تأخير في تقديم الخدمة"," تأخير في معاينة المريض وتقصير في تقديم الخدمة العلاجية (اجراء عملية).","Delay in examining the patient and failure to provide medical services (performing an operation)."," "," "," التحقق بالامر"," التحقيق بالامر من قبل القسم"," ","Satisfied"," التحقيق بالامر"," تقديم الافادة والتوضيح"," "," "," ","PATIIENT"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,48,4387,1103502405,"مراجع","العيادات الخارجية","الإداري","استقبال الأشعة","2025-06-26T08:34:00","اشواق الحربي"," "," "," "," ","72 Hours","Thursday, June 26, 2025"," 08:34 PM"," اشواق الحربي","Thursday, June 26, 2025","08:34:00","Thursday, June 26, 2025"," 01:17 pm"," اشواق الحربي","Thursday, June 26, 2025","13:17:00"," اشواق الحربي","04:43:00","Saturday, June 28, 2025","14:07:00"," مها الحنيظل",2.0347222222222223,"Saturday, June 28, 2025","14:07:00"," مها الحنيظل","00:00:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Sunday, June 29, 2025","08:34:00"," اشواق الحربي",2.803472222222222,"Saturday, June 28, 2025","20:49:00",2.313888888888889," قسم الاشعة","Medical reports","عدم ظهور تقرير الاشعة"," تم عمل اشعة رنين مغناطيسي يوم الاحد الموافق ٢٢/٧ الساعه ٨ مساءً وسؤالي لقسم الاشعه متى يتم صدور\nتقرير الاشعه و افادوني انها بين مدة ٢٤ او ٤٨ ساعه وتم حجز موعد اليوم الاربعاء الموافق ٢٥/٦ اي بعد ٣ ايام\nللاحتياط لدى الدكتور لرؤية التقرير والنتيجه ولم نجدها واخبرني الدكتور بالذهاب لقسم الاشعه والسؤال عن\nالتقرير وتم جلوسي اكثر من ساعه دون اي فائده لدى قسم الاشعه ولا رد واضح وتضررت بسبب الانتظار لوجود\nأعمال خارجيه لدي مرتبطه في وظيفتي"," I had an MRI done on Sunday, July 22nd, at 8 PM. I asked the radiology department when the radiology report would be released. They told me it would take between 24 and 48 hours. I booked an appointment for Wednesday, June 25th, three days later, just to be on the safe side. I had to see the report and the results with the doctor, but we couldn't find them. The doctor told me to go to the radiology department and ask about the report. I sat there for more than an hour without any benefit from the radiology department or a clear response. I was hurt because of the wait due to my work-related extracurricular activities."," قسم الاشعة"," "," "," "," ","Neutral","الافادة والتوضيح"," الاعتذار من قبل القسم المعني"," "," "," قسم الاشعة","PATIIENT"," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "," "]
[null,null,49,4392,1215542935,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2025-06-28T10:05:00","اشواق الحربي"," "," "," "," ","24 Hours","Saturday, June 28, 2025","09:05:00","اشواق الحربي","Saturday, June 28, 2025","10:05:00","Saturday, June 28, 2025","22:13:00","اشواق الحربي","Saturday, June 28, 2025","10:16:00","اشواق الحربي","00:11:00"," "," "," ","#########################"," "," "," ","00:00:00"," "," "," ","###################"," "," "," ","###################","Saturday, June 28, 2025","16:25:00","اشواق الحربي","06:09:00","Saturday, June 28, 2025","15:44:00","05:28:00","التمريض - تنويم الاطفال ديفتي","Malpractice","عدم وضع الابرة بالطريقه الصحيحة","تم إدخال الإبرة بشكل غير صحيح مما تسبب في تورم","The needle was inserted incorrectly, which caused swelling ","قسم التمريض (تنويم الاطفال)"," "," "," "," ","Satisfied","الافادة والتحقيق","الاعتذار من قبل القسم المعني"," "," ","قسم التمريض ","PATIIENT"," "]
[null,null,50,4396,2139976365,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","قسم الصيدلية","2025-06-28T16:46:00","ابرار الشمري"," "," "," "," ","24 Hours","Saturday, June 28, 2025","16:29:00","ابرار الشمري","Saturday, June 28, 2025","16:29:00","Saturday, June 28, 2025","16:29:00","ابرار الشمري","Saturday, June 28, 2025","16:29:00","ابرار الشمري","00:00:00"," "," "," ","#########################"," "," "," ","00:00:00"," "," "," ","###################"," "," "," ","###################","Saturday, June 28, 2025","19:30:00","ابرار الشمري","03:01:00","Saturday, June 28, 2025","17:04:00","00:35:00","قسم الصيدليه","Approval issue","عدم صرف ادوية السكر من وصفه خارجيه ","عدم صرف ادوية ","Failure to dispense diabetes medications from an external prescription"," "," "," "," "," ","Dissatisfied","التحقيق والافادة","بخصوص الشكوى نفيدكم بانه لا يوجد لدينا نظام إعادة صرف الادوية . حيث انه يتوجب على المريض عند نفاذ الكمية السابقة ان يتم زيارة العيادة المختصه لكتابة وصفة جديدة."," "," "," ","HOSPITAL"," "]
[null,5,51,4397,1210202410,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2025-06-30T11:24:00","اشواق الحربي"," "," "," "," ","24 Hours","Monday, June 30, 2025","10:28:00","اشواق الحربي","Monday, June 30, 2025","11:24:00","Monday, June 30, 2025","12:05:00","اشواق الحربي","Monday, June 30, 2025","12:06:00","اشواق الحربي","00:42:00"," "," "," ","#########################"," "," "," ","00:00:00"," "," "," ","###################"," "," "," ","###################","Tuesday, July 1, 2025","09:04:00","اشواق الحربي","20:58:00","Monday, June 30, 2025","19:56:00","07:50:00","ابراهيم احمد","Malpractice","تاخير بتقديم الخدمة","فيد المراجعة بأنها راجعت لمدة 3 أشهر عند الطبيب إبراهيم أحمد بسبب نزول وزن إبنتها ومعاناتها المستمرة من الإمساك الشديد و أفادت بأنها تلاحظ نزول مستمر في وزن ابنتها لكن الطبيب قال أنها بسبب الوراثة , وعند المراجعة في مركز صحي آخر تبين بعد التحاليل بأن الطفلة تعاني من مرض السكري وذلك بدوره تسبب في المشاكل الصحية التي تعاني منها. المراجعة تتسائل لماذا الطبيب لم يعمل تحليل سكر للطفلة ولم يلتفت لهذا الموضوع قبل زيادة المخاطر للحالة الصحية.","The patient reports that she visited Dr. Ibrahim Ahmed 3 months ago due to her daughter's weight loss and constant suffering from severe constipation. She reported noticing a continuous weight loss in her daughter, but the doctor said it was due to heredity. Upon follow-up at another health center, tests revealed that the child was suffering from diabetes, which in turn was causing the health problems she was suffering from. The patient wondered why the doctor did not run a blood sugar test on the child and did not address this issue before it increased the risks to her health."," "," "," "," "," ","Satisfied","التوضيح والافادة ","الافادة من قبل الدكتور والتوضيح"," "," "," ","HOSPITAL"," "]
[null,null,52,4398,1005112303,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2025-06-30T14:15:00","مها الحنيظل","MOH","Monday, June 30, 2025","04:56:08","+966 50 055 2013","24 Hours","Monday, June 30, 2025","14:15:00","مها الحنيظل","Monday, June 30, 2025","14:15:00"," "," "," ","Monday, June 30, 2025","14:20:00","مها الحنيظل","00:05:00"," "," "," ","#########################"," "," "," ","00:00:00"," "," "," ","###################"," "," "," ","###################","Tuesday, July 1, 2025","15:17:00","مها الحنيظل",1.0395833333333333,"Tuesday, July 1, 2025","14:22:00",1.0013888888888889,"إدارة التنويم ","policies","طلب سند امر للتنويم ","طلب سند امر للتنويم علماَ انه تم تغطية التكلفة من قبل شركة التأمين ","Request for an admission guarantee letter, noting that the hospitalization cost has been covered by the insurance company.","إدارة التنويم "," "," "," "," ","Dissatisfied"," "," "," "," "," ","HOSPITAL"," "]
[null,null,53,4399,1101440152,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-06-30T16:46:00","هيا الرويلي"," "," "," "," ","48 Hours","Monday, June 30, 2025","16:38:00","هيا الرويلي","Monday, June 30, 2025","16:46:00","Monday, June 30, 2025","16:52:00","هيا الرويلي","Monday, June 30, 2025","16:58:00","هيا الرويلي","00:12:00","Tuesday, July 1, 2025","13:46:00","هيا الرويلي","20:48:00","Wednesday, July 2, 2025","09:20:00"," مها الحنيظل","19:34:00"," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"Wednesday, July 2, 2025","15:26:00","هيا الرويلي",1.9361111111111111,"Wednesday, July 2, 2025","13:51:00",1.8701388888888888,"دكتور بدر الدين","Miscoordination","تاخير في دخول المريض للموعد ","يفيد المراجع باانه انتظر طويلا للموعد ولم يدخل في الوقت المحدد ","The reviewer mentioned that they waited a long time for the appointment and were not seen at the scheduled time.","عيادات الباطنيه "," "," "," "," ","Dissatisfied","مراقبة الكاميرات للتحقق ","التحقق من الدكتور في خروجه من العياده قبل استقبال المراجع "," "," "," ","PATIIENT"," "]
[]
[]
[]
[]
[]
["Week 1",9,null,null,"MOH",15,{"v":0.283,"d":"28.30%"},null,"Medical",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",null,"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":17},"Medical",null,"Average"]
["Week 2",12,null,null,"CCHI",3,{"v":0.0566,"d":"5.66%"},null,"أطباء الطوارئ",4,null,"ابرار بندر الشمري",9,{"v":0.1698,"d":"16.98%"},5,1,0,3,{"v":1,"d":"100.00%"},null,"ابرار بندر الشمري",2,{"v":0.0377,"d":"3.77%"},7,{"v":0.1321,"d":"13.21%"},9,null,9,3,2,1,"ابرار بندر الشمري",{"$nulls":17},"أطباء الطوارئ",4,0.253125,null,0.76,0.25,1.25E-3,1.25E-3]
["Week 3",18,null,null,"Patients",17,{"v":0.3208,"d":"32.08%"},null,"تنويم الجراحة العامة",2,null,"Percentage",null,null,{"v":0.5556,"d":"55.56%"},{"v":0.1111,"d":"11.11%"},{"v":0,"d":"0.00%"},{"v":0.3333,"d":"33.33%"},null,null,"مها الحنيظل",1,{"v":0.0189,"d":"1.89%"},8,{"v":0.1509,"d":"15.09%"},9,null,null," "," "," ","مها الحنيظل",{"$nulls":17},"تنويم الجراحة العامة",2,12.442,null,24.8,0.084," "," "]
["Week 4",11,null,null,"Patient’s relatives",18,{"v":0.3396,"d":"33.96%"},null,"عيادات الأسنان",1,null,"مها الحنيظل",9,{"v":0.1698,"d":"16.98%"},5,1,0,3,{"v":1,"d":"100.00%"},null,"مرام القحطاني",0,{"v":0,"d":"0.00%"},4,{"v":0.0755,"d":"7.55%"},4,null,null," "," "," ","مرام القحطاني",{"$nulls":17},"عيادات الأسنان",1,0.34,null,0.34," "," "," "]
["Week 5",3,null,null,"Total",53,{"v":1,"d":"100.00%"},null,"عيادات الأطفال",2,null,"Percentage",null,null,{"v":0.5556,"d":"55.56%"},{"v":0.1111,"d":"11.11%"},{"v":0,"d":"0.00%"},{"v":0.3333,"d":"33.33%"},null,null,"هيا الرويلي",4,{"v":0.0755,"d":"7.55%"},10,{"v":0.1887,"d":"18.87%"},14,null,null,1," "," ","هيا الرويلي",{"$nulls":17},"عيادات الأطفال",2,1.2,null,2.09,0.31," "," "]
["Total",53,null,null,"In-Patient",13,{"v":0.2453,"d":"24.53%"},null,"عيادات الباطنية",2,null,"هيا الرويلي",14,{"v":0.2642,"d":"26.42%"},4,5,0,5,{"v":0.9286,"d":"92.86%"},null,"اشواق الحربي",2,{"v":0.0377,"d":"3.77%"},15,{"v":0.283,"d":"28.30%"},17,null,null,1," ",1,"اشواق الحربي",{"$nulls":17},"عيادات الباطنية",2,0.74,null,0.72,0.76," "," "]
[{"$nulls":4},"Out-Patient",33,{"v":0.6226,"d":"62.26%"},null,"عيادات الطب النفسي",4,null,"Percentage",null,null,{"v":0.2857,"d":"28.57%"},{"v":0.2857,"d":"28.57%"},{"v":0,"d":"0.00%"},{"v":0.3571,"d":"35.71%"},null,null,"Total",9,{"v":0.1698,"d":"16.98%"},44,{"v":0.8302,"d":"83.02%"},53,{"$nulls":23},"عيادات الطب النفسي",4,3.97075,null,3.09,5.96,0.043,6.79]
["1st Half",25,null,null,"ER",7,{"v":0.1321,"d":"13.21%"},null,"عيادات النساء والولادة",2,null,"مرام القحطاني",4,{"v":0.0755,"d":"7.55%"},1,2,1,0,{"v":1,"d":"100.00%"},{"$nulls":6},{"v":1,"d":"100.00%"},null,"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":17},"عيادات النساء والولادة",2,0.48,null,0,0.96," "," "]
["2nd Half",28,null,null,"Total",53,{"v":1,"d":"100.00%"},null,"عيادات جراحة العظام",1,null,"Percentage",null,null,{"v":0.25,"d":"25.00%"},{"v":0.5,"d":"50.00%"},{"v":0.25,"d":"25.00%"},{"v":0,"d":"0.00%"},{"$nulls":9},3,1,1," ","ابرار بندر الشمري",{"$nulls":17},"عيادات جراحة العظام",1,0.0079,null,0.0079," "," "," "]
["Total",53,null,null,"Medical",26,{"v":0.4906,"d":"49.06%"},null,"قسم الأشعة",2,null,"اشواق الحربي",17,{"v":0.3208,"d":"32.08%"},10,2,3,2,{"v":1,"d":"100.00%"},{"$nulls":9}," "," "," ","مها الحنيظل",{"$nulls":17},"قسم الأشعة",2,2.275,null,2.79,1.76," "," "]
[{"$nulls":4},"Admin",21,{"v":0.3962,"d":"39.62%"},null,"قسم التخدير",1,null,"Percentage",null,null,{"v":0.5882,"d":"58.82%"},{"v":0.1176,"d":"11.76%"},{"v":0.1765,"d":"17.65%"},{"v":0.1176,"d":"11.76%"},{"$nulls":10}," "," "," ","مرام القحطاني",{"$nulls":17},"قسم التخدير",1,"Closed",null," "," "," "," "]
[{"$nulls":4},"Nursing",6,{"v":0.1132,"d":"11.32%"},null,"قسم الصيدلية",2,null,"Total",53,{"v":1,"d":"100.00%"},{"$f":"O62+O64+O66+O68+O70","v":25},{"$f":"P62+P64+P66+P68+P70","v":11},{"$f":"Q62+Q64+Q66+Q68+Q70","v":4},{"$f":"R62+R64+R66+R68+R70","v":13},{"v":0.9811,"d":"98.11%"},{"$nulls":9},1," "," ","هيا الرويلي",{"$nulls":17},"قسم الصيدلية",2,0.277,null,0.54,0.014," "," "]
[{"$nulls":4},"Support Services",0,{"v":0,"d":"0.00%"},null,"قسم المختبر",1,{"$nulls":4},{"v":0.4717,"d":"47.17%"},{"v":0.1887,"d":"18.87%"},{"v":0.0755,"d":"7.55%"},{"v":0.2453,"d":"24.53%"},{"$nulls":10}," "," "," ","اشواق الحربي",{"$nulls":17},"قسم المختبر",1,0.92,null,0.92," "," "," "]
[{"$nulls":4},"Total",53,{"v":1,"d":"100.00%"},null,"وحدة العناية المركزة",2,{"$nulls":39},"وحدة العناية المركزة",2,3.04,null,2.54,3.54," "," "]
[{"$nulls":8},"Total",26,{"$nulls":39},"Total",26]
[]
[{"$nulls":8},"Non-Medical",{"$nulls":40},"Non-Medical",null,"Average"]
[{"$nulls":8},"إدارة التنويم",2,{"$nulls":39},"إدارة التنويم",2,0.8804,null,0.76,1.0008," "," "," "," "," "]
[{"$nulls":8},"استقبال الأشعة",1,{"$nulls":39},"استقبال الأشعة",1,2.305,null,2.305," "," "," "," "," "," "]
[{"$nulls":8},"استقبال العيادات الخارجية",7,{"$nulls":39},"استقبال العيادات الخارجية",7,1.395,null,"Closed",1.01,0.13,2.83,1.54,1.01,1.85]
[{"$nulls":8},"التنسيق",1,{"$nulls":39},"التنسيق",1,"Closed",null," "," "," "," "," "," "," "]
[{"$nulls":8},"المدير المناوب",2,{"$nulls":39},"المدير المناوب",2,0.0735,null,0.017,0.13," "," "," "," "," "]
[{"$nulls":8},"قسم التقارير الطبية",2,{"$nulls":39},"قسم التقارير الطبية",2,0.4475,null,0.89,0.005," "," "," "," "," "]
[{"$nulls":8},"قسم المالية",1,{"$nulls":39},"قسم المالية",1,0.68,null,0.68," "," "," "," "," "," "]
[{"$nulls":8},"قسم الموافقات الطبية",4,{"$nulls":39},"قسم الموافقات الطبية",4,0.31,null,0.85,0.33,0.06,0," "," "," "]
[{"$nulls":8},"قسم تقنية المعلومات",1,{"$nulls":39},"قسم تقنية المعلومات",1,2.83,null,2.83," "," "," "," "," "," "]
[{"$nulls":8},"Total",21,{"$nulls":39},"Total",21]
[]
[{"$nulls":8},"Nursing",{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":8},"تمريض التخدير",1,{"$nulls":39},"تمريض التخدير",1,2.04,null,2.04," "]
[{"$nulls":8},"تمريض الطوارئ",1,{"$nulls":39},"تمريض الطوارئ",1,0.42,null,0.42," "]
[{"$nulls":8},"تمريض تنويم الأطفال",2,{"$nulls":39},"تمريض تنويم الأطفال",2,0.135,null,0.05,0.22]
[{"$nulls":8},"تمريض تنويم النساء والولادة",2,{"$nulls":39},"تمريض تنويم النساء والولادة",2,1.005,null,0.08,1.93]
[{"$nulls":8},"Total",6,{"$nulls":39},"Total",6]
[]
[{"$nulls":8},"Total",53,{"$nulls":39},"Total",53]

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[{"$nulls":10},"MOH & CHI","Date","Time","Phone Number","Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":21},4419,2554111027,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-07-06T14:08:00","اشواق الحربي","24 Hours",null,null,4420,1038361232,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-07-06T14:14:00","هيا الرويلي","24 Hours",null,null,4401,1059665222,"مراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-07-01T20:16:00","هيا الرويلي","24 Hours",null,null,4408,2281233490,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-07-02T17:18:00","هيا الرويلي","24 Hours"]
[1,27,4401,1059665222,"مراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-07-01T20:16:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-07-01","18:44:00","هيا الرويلي","2025-07-01","20:16:00","2025-07-02","14:22:00","هيا الرويلي","2025-07-02","14:35:00","هيا الرويلي",{"$f":"(Y3+X3)-(T3+S3)","v":0.7631944444437977},"2025-07-03","13:15:00","هيا الرويلي",{"$f":"(AC3+AB3)-(Y3+X3)","v":0.9444444444452529},"2025-07-03","18:43:00","هيا الرويلي",{"$f":"(AG3+AF3)-(AC3+AB3)","v":0.22777777777810115},"2025-07-03","18:43:00","هيا الرويلي",{"$f":"(AK3+AJ3)-(Y3+X3)","v":1.172222222223354},{"$nulls":3},{"$f":"(AO3+AN3)-(Y3+X3)","v":-45840.60763888889},{"$nulls":3},{"$f":"(AS3+AR3)-(Y3+X3)","v":-45840.60763888889},null,null,{"$f":"(AW3+AV3)-(Y3+X3)","v":-45840.60763888889},"الطبيب المناوب ","malpractice","عدم الاهتمام بالحاله بعد العمليه ","يفيد المريض بعدم مرور الطبيب المناوب عليه بعد العمليه والاهتمم بالحاله والمضاعفات ","\"The patient reports that the on-call doctor did not check on him after the operation or follow up on his condition and complications.\"\n\n","الجراحه العامه ",null,"لم يتم الرد من قبل القسم المعني ","لايوجد رد من القسم ","رئيس قسم الجراحه","Escalated",{"$nulls":5},"PATIIENT",{"$nulls":3},4421,1080249343,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-07-06T14:16:00","ابرار الشمري","24 Hours",null,null,4432,1063703803,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-07-08T13:15:00","هيا الرويلي","48 Hours",null,null,4410,2122440296,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-07-02T20:12:00","هيا الرويلي","72 Hours",null,null,4413,2152160657,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-07-03T15:40:00","اشواق الحربي","48 Hours"]
[null,2,4408,2281233490,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-07-02T17:18:00","هيا الرويلي",{"$nulls":4},"24 Hours","2025-07-02","15:35:00","هيا الرويلي","2025-07-02","17:18:00","2025-07-02","17:23:00","هيا الرويلي","2025-07-02","17:24:00","هيا الرويلي",4.166666665696539E-3,"2025-07-03","13:14:00","هيا الرويلي",0.8263888888905058,{"$nulls":3},-45841.55138888889,{"$nulls":3},{"$f":"(AK4+AJ4)-(Y4+X4)","v":-45840.725},{"$nulls":3},-45840.725,"2025-07-03","13:53:00","هيا الرويلي",0.8534722222248092,"2025-07-03","13:25:00",{"$f":"(AW4+AV4)-(Y4+X4)","v":0.8340277777824667},"الموافقات الطبيه ","insurance claims","عدم رفع معلومات كافيه للتامين ","يفيد زوج المريضه  بعدم تغطية  التامين للعمليه لعدم رفع معلوما كافيه للتامين ","\"The patient's husband states that the insurance did not cover the procedure due to insufficient information being submitted to the insurance company.\"\n\n","الموافقات الطبيه (التنويم)",{"$nulls":4},"Dissatisfied",{"$nulls":5},"HOSPITAL",{"$nulls":3},4472,2136349913,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-07-17T15:16:00","اشواق الحربي","48 Hours",null,null,4432,1063703803,"وزارة الصحة","العيادات الخارجية","الإداري","التنسيق","2025-07-08T13:15:00","هيا الرويلي","24 Hours",null,null,4424,1015230012,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-07-06T20:07:00","هيا الرويلي","24 Hours",null,null,4417,1096709140,"ذوي المراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-07-05T23:38:00","اشواق الحربي","48 Hours"]
[null,3,4410,2122440296,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-07-02T20:12:00","هيا الرويلي",{"$nulls":4},"72 Hours","2025-07-02","20:05:00","هيا الرويلي","2025-07-02","20:12:00","2025-07-02","20:26:00","هيا الرويلي","2025-07-02","20:33:00","هيا الرويلي",0.014583333329937886,{"$nulls":3},-45840.85625,{"$nulls":3},0,{"$nulls":3},-45840.85625,{"$nulls":3},-45840.85625,"2025-07-05","11:47:00","هيا الرويلي",2.6347222222248092,"2025-07-05","11:33:00",{"$f":"(AW5+AV5)-(Y5+X5)","v":2.625},"دكتور محمد الشخص ","malpractice","خروج الدكتور قبل القيام بالاجراء ","خرج الدكتور قبل اكمال الاجراء وعدم رفع طلب الخدمه ","\"The doctor left before completing the procedure and without submitting the service request","عيادات الاسنان ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIIENT",{"$nulls":3},4494,2136349913,"مجلس الضمان الصحي","التنويم","الإداري","قسم الخدمة الإجتماعية","2025-07-20T14:26:00","هيا الرويلي","24 Hours",null,null,4436,1111577373,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-07-09T08:43:00","هيا الرويلي","24 Hours",null,null,4426,2572483473,"مراجع","التنويم","الطبي","قسم عمليات الولادة","2025-07-07T11:33:00","هيا الرويلي","More than 72 hours",null,null,4422,2442838989,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-07-06T14:45:00","هيا الرويلي","48 Hours"]
[null,4,4413,2152160657,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-07-03T15:40:00","اشواق الحربي",{"$nulls":4},"48 Hours","2025-07-03","15:32:00","اشواق الحربي","2025-07-03","15:40:00","2025-07-03","16:12:00","اشواق الحربي","2025-07-03","16:14:00","اشواق الحربي",0.02361111110803904,{"$nulls":3},-45841.67638888889,{"$nulls":3},0,{"$nulls":3},-45841.67638888889,{"$nulls":3},-45841.67638888889,"2025-07-05","12:32:00","اشواق الحربي",1.8458333333328483,"2025-07-03","18:17:00",{"$f":"(AW6+AV6)-(Y6+X6)","v":0.08541666666860692},"مروى حسني","miscommunicatoin","تأخير في تقديم الخدمة","لم يتم تزويدنا بتفاصيل واضحة وكاملة عن الحالة الصحية للمريضة والجنين وعند الاستفسار وطلب الايضاح لم يتم التجاوب معنا بشكل مناسب ولم يأت احد للتفقد او تقديم اي توضيح كما لم يتم تزويدنا بالمستجدات حول الحاله الصحية للمريضة ","We were not provided with clear and complete details about the health condition of the patient and the fetus. When we inquired and asked for clarification, we were not responded to appropriately. No one came to check on us or provide any clarification. We were not provided with any updates about the patient’s health condition.","تنويم قسم الولادة والنساء",{"$nulls":4},"Satisfied","مباشرة حالة الشكوى فور وصولها  وتم اتخاذ الرعاية اللازمة للمريضة وللجنين","تقديم الرعاية الشاملة للمريضة والاخبار بمستجدات الحالة وتوضيحها ",{"$nulls":3},"PATIIENT",{"$nulls":3},4495,1030684532,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-07-20T14:41:00","اشواق الحربي","24 Hours",null,null,4445,2576959502,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-07-10T16:30:00","اشواق الحربي","48 Hours",null,null,4427,1089409534,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-07-07T17:18:00","هيا الرويلي","48 Hours",null,null,4422,2442838989,"ذوي المراجع","التنويم","الإداري","قسم المالية","2025-07-06T15:14:00","هيا الرويلي","24 Hours"]
[null,5,4417,1096709140,"ذوي المراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-07-05T23:38:00","اشواق الحربي",{"$nulls":4},"48 Hours","2025-07-05","20:38:00","اشواق الحربي","2025-07-05","23:38:00","2025-07-06","13:25:00","اشواق الحربي","2025-07-06","13:27:00","اشواق الحربي",0.5756944444437977,"2025-07-07","11:42:00","ابرار الشمري",0.9270833333357587,"2025-07-07","18:05:00","اشواق الحربي",0.2659722222160781,"2025-07-08","13:21:00","ابرار الشمري",1.9958333333343035,{"$nulls":3},-45844.56041666667,{"$nulls":3},-45844.56041666667,null,null,-45844.56041666667,"قسم تنويم الجراحة","malpractice","عدم الاهتمام بالحالة بعد العملية","بسم االله الرحمن الرحيم اقدم شكواي لمن يهمه الأمر في البدايه بعد خروجي من العمليات تم وجود كدمه واضحه\nباليد اليمنى وبعد يوم من اقامتي تم كتابة لي الخروج رغم شكواي للدكتور المناوب في الدور الخامس من ألم\nمستمر في ساقي اليسرى وعدم القدره على حركتها بشكل جيد وعدم القدره على النوم منها رغم استعمالي لدواء\nالروزنام المساعد للنوم وتم اخباري من قبله بانها أمور طبيعيه بعد العمليه ولا يستدعي القلق وتم صرف الادويه من\nقبل الطاقم الطبي وشرح لي الدكتور المناوب آلية أكلها وكانت الادويه سيلبادين فوار و ترامادول وعند العوده\nللمنزل استمرّ الألم بالازدياد رغم الاستمرار على آلية العلاج الموصوفه وبدا يوم الثلاثاء الم حاد أقوى من الذي\nقبله وكان بعضله البطه اليسرى وعند ذهاب الأخ محمد لدكتور العظام د.بدر الجدعان يوم الثلاثاء لتحديد يوم\nللعلاج الطبيعي تم إعلامه بالألم المستمر وأنه كان بعضلة البطه للساق اليسرى وتم إعلامه عن الادويه الموصوفه\nوأنها لا تساعد بتخفيف الألم وطريقة أكلها واتضح انه الطريقه المشروحه من الدكتور المناوب خاطئه وكانت\nكالتالي حبه كل ٨ ساعات وقال الدكتور أنها حبه كل ١٢ ساعه وتم تحديد موعد العلاج الطبيعي وعند الذهاب\nللعلاج الطبيعي تم إخباره عن الألم بالعضله واخبرنا بان نستعمل الثلج للتخفيف ومع استعمال الثلج استمرّ الألم\nوعند عدم استحمال المريض مشعل تم الذهاب به إلى الطوارى وعند اخبارهم بكل ما حدث تم صرف له مسكنات\nوإجراء فحوصات للساق اليسرى اتضح أنها جلطه بالساق وأنها أتت بسبب انه لم يتم صرف مسيلات للدم من قبل\nالمستشفى","I submit my complaint to whomever it may concern. Initially, after leaving the operating room, I had a clear bruise on my right hand. A day after my stay, I was discharged despite my complaints to the on-call doctor on the fifth floor about persistent pain in my left leg, my inability to move it properly, and my inability to sleep despite using the sleeping aid Rosnam. He informed me that these were normal things after the operation and did not require concern. The medications were dispensed by the medical staff, and the on-call doctor explained to me how to take them. The medications were Silpadine effervescent tablets and Tramadol. Upon returning home, the pain continued to increase despite continuing with the prescribed treatment. On Tuesday, a sharp pain began, stronger than the previous one, and it was in the left calf muscle. When Brother Mohammed went to see the orthopedic doctor, Dr. Bader Al-Jadaan, on Tuesday to schedule a day for physical therapy, he was informed of the persistent pain and that it was in the calf muscle of the left leg. He was also informed about the prescribed medications, which did not help relieve the pain, and about the method of taking them. It turned out that the prescribed method was The on-call doctor gave me a wrong prescription. It was as follows: One pill every 8 hours. The doctor said it was one pill every 12 hours. A physical therapy appointment was scheduled. Upon arrival, we were told about the muscle pain and told to use ice to relieve it. Despite using the ice, the pain persisted. When the patient, Mishaal, could no longer tolerate it, we were taken to the emergency room. When we told them everything that had happened, we were given painkillers. Tests were performed on his left leg, and it turned out to be a blood clot in the leg, which had occurred because the hospital had not prescribed blood thinners.","قسم تنويم الجراحة",null,"لم يتم الرد من قبل القسم المعني ","لايوجد رد من القسم ","رئيس قسم الجراحه","Escalated",null,"التحقيق بالامر",{"$nulls":3},"PATIIENT",{"$nulls":3},4511,2210229056,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-07-22T16:41:00","اشواق الحربي","24 Hours",null,null,4451,2606644959,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-07-13T11:56:00","اشواق الحربي","24 Hours",null,null,4428,1002547543,"مراجع","التنويم","الخدمات المساندة","قسم النظافة","2025-07-07T16:00:00","اشواق الحربي","24 Hours",null,null,4423,1077202123,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2025-07-06T16:53:00","اشواق الحربي","24 Hours"]
[null,6,4419,2554111027,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-07-06T14:08:00","اشواق الحربي","CHI",{"$nulls":3},"24 Hours","2025-07-06","14:08:00","اشواق الحربي","2025-07-06","14:08:00","2025-07-06","14:15:00","اشواق الحربي","2025-07-06","14:15:00","اشواق الحربي",0.004861111112404615,{"$nulls":3},-45844.59375,{"$nulls":3},0,{"$nulls":3},-45844.59375,{"$nulls":3},-45844.59375,"2025-07-07","11:42:00","ابرار الشمري",0.8937500000029104,"2025-07-07","11:04:00",0.867361111108039,"الموافقات الطبية","approval issue","تأحير في تقديم الموافقة","تم الموافقه ع عمليه ولم اقم باجرائها بسبب الاجازه وبعدها اجازه للطبيب وعند تحديد موعد تم تجديد الوثيقه فالحمادي طلب تقديم موافقه جديده وتم رفضها لوجود موافقه سابقه مفوتره لنفس الطبيب والاجراء وعند التواصل مع التامين اكد بوجوب رفض الموافقه الاولي من مقدم الخدمه وعند التواصل مع مقدم الخدمه يتم التسويف والبحث مما دفعني لاجرائها\n","The procedure was approved but I did not perform it due to vacation. Then the doctor took vacation and when the appointment was set, the document was renewed. Al-Hamadi requested a new approval, but it was rejected due to the existence of a previous invoiced approval for the same doctor and procedure. When I contacted the insurance, it confirmed that the initial approval from the service provider must be rejected. When I contacted the service provider, there was procrastination and searching, which prompted me to perform it.","الموافقات الطبية",{"$nulls":4},"Satisfied","الافادة والتوضيح","ايضاح الامر والافادة ",{"$nulls":3},"PATIIENT",{"$nulls":3},4516,1008844431,"مجلس الضمان الصحي","التنويم","الطبي","تنويم الجراحة العامة","2025-07-23T14:05:00","هيا الرويلي","24 Hours",null,null,4463,1091286573,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-07-16T10:56:00","اشواق الحربي","24 Hours",null,null,4428,1002547543,"مراجع","التنويم","التمريض","تمريض تنويم الجراحة العامة","2025-07-07T16:13:00","اشواق الحربي","48 Hours",null,null,4443,1105052995,"ذوي المراجع","العيادات الخارجية","الإداري","مكتب التنويم","2025-07-10T09:49:00","منتهى الزغيبي","48 Hours"]
[null,7,4420,1038361232,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-07-06T14:14:00","هيا الرويلي","MOH ",{"$nulls":3},"24 Hours","2025-07-06","14:14:00","هيا الرويلي","2025-07-06","14:14:00",{"$nulls":3},"2025-07-06","14:18:00","هيا الرويلي",0.002777777779556345,{"$nulls":3},-45844.59583333333,{"$nulls":3},0,{"$nulls":3},-45844.59583333333,{"$nulls":3},-45844.59583333333,"2025-07-07","08:54:00","هيا الرويلي",0.7750000000014552,"2025-07-07","03:41:00",0.5576388888875954,"استقبال العيادات الخارجيه ","miscommunicatoin","دفع كشفيه ","تفيد المراجعه انها دفعت مبلغ للدخول للدكتور من اجل قراءة التحاليل ","The review indicates that she paid an amount to see the doctor for reading the test results.\n\n\n\n\n","العيادات الخارجيه ",{"$nulls":4},"Satisfied","التحقيق والافادة","استرداد المبلغ ",{"$nulls":3},"PATIIENT",{"$nulls":3},4550,1042894848,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","التنسيق","2025-07-30T15:22:00","هيا الرويلي","24 Hours",null,null,4471,1096854326,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-07-17T15:28:00","هيا الرويلي","24 Hours",null,null,4430,1141746618,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-07-07T20:50:00","اشواق الحربي","48 Hours",null,null,4444,1087771281,"ذوي المراجع","التنويم","التمريض","تمريض الحضانة","2025-07-10T15:02:00","هيا الرويلي","72 Hours"]
[null,8,4421,1080249343,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-07-06T14:16:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-07-06","14:16:00","ابرار الشمري","2025-07-06","14:16:00",{"$nulls":3},"2025-07-06","14:19:00","ابرار الشمري",2.0833333328482695E-3,{"$nulls":3},-45844.59652777778,{"$nulls":3},0,{"$nulls":3},-45844.59652777778,{"$nulls":3},-45844.59652777778,"2025-07-07","11:48:00","ابرار الشمري",{"$f":"(AS10+AR10)-(Y10+X10)","v":0.8951388888890506},"2025-07-07","08:00:00",0.7368055555562023,null,"approval issue","تم رفع طلب الموافقة في المرة الاولى في الساعة 6:03 مساء وجاء رد من شركة التأمين بعد حوالي 15 دقيقة ومحتواه بأن معلومات الطلب ناقصة. تواصلت مع قسم الموافقات في المستشفى حوالي الساعة 6:20 دقيقة وابلغوني بانه سيتم اعادة ارسال الطلب الى الطبيب لإكمال النواقص وغادرت مزود الخدمة. وعند الساعة 6:55 تواصلت هاتفيا مع قسم الموافقات لابلغهم بعدم وصول اشعار باعتدة ارسال الطلب وتحديث النواقص وابلغوني انه سيتم ارساله. قمت بالاتصال بعد 20 دقيقة للتأكد من الارسال لانه لم يصلني اي اشعار وابلغوني انه تم الارسال وننتظر الرد من شركة التأمين ولكن عند مراجعة تطبيق شركة التأمين وجدت انه لك يتم التحديث على الطلب ولم يصلني اشعار حتى وقت هذه الشكوى","تاخير بمتابعة طلب شركة التامين ","The initial approval request was submitted at 6:03 PM, and a response from the insurance company was received approximately 15 minutes later, indicating that the request was missing some required information.\n\n\n\nI contacted the hospital’s approval department at around 6:20 PM, and they informed me that the request would be resent to the physician to complete the missing details. The service provider then left.\n\n\n\nAt 6:55 PM, I called the approval department again to inform them that I had not received any notification confirming the resubmission of the request with the updated information. I was told that it would be sent.\n\n\n\nTwenty minutes later, I called again to confirm whether the request had been sent, as I still had not received any notification. I was informed that it had been sent and that they were waiting for a response from the insurance company.\n\n\n\nHowever, when I checked the insurance company’s app, I found that the request had not been updated, and I had not received any notification up to the time of submitting this complaint.\n\n",{"$nulls":5},"Satisfied","التحقق من النظام ","التوضيح للمراجع بإن الاشكاليه من قبل شركة التامين  وت الرفض من قبلهم رغم إرفاق جميع التقارير المطلوبه ","ان يكون المراجع على خلفيه كامله بسبب رفض الموافقات الطبيه من قبل قسم الموافقات ","التواصل مع المراجع والتوضيح له ",null,"HOSPITAL",{"$nulls":14},4474,1219095831,"وزارة الصحة","التنويم","التمريض","تمريض الحضانة","2025-07-17T17:09:00","هيا الرويلي","24 Hours",null,null,4435,1084830916,"مراجع","التنويم","الطبي","قسم عمليات الولادة","2025-07-08T21:45:00","مها الحنيظل","More than 72 hours",null,null,4457,1022843049,"ذوي المراجع","التنويم","الخدمات المساندة","قسم النظافة","2025-07-15T12:25:00","اشواق الحربي","24 Hours"]
[null,9,4422,2442838989,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-07-06T14:45:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-07-06","14:45:00","هيا الرويلي","2025-07-06","14:45:00","2025-07-06","03:54pm","هيا الرويلي","2025-07-06","15:56:00","هيا الرويلي",0.04930555555620231,"2025-07-07","08:52:00","هيا الرويلي",0.7055555555489263,{"$nulls":3},-45845.36944444444,{"$nulls":3},-45844.66388888889,{"$nulls":3},-45844.66388888889,"2025-07-08","09:30:00","هيا الرويلي",1.7319444444437977,"2025-07-07","11:27:00",0.8131944444394321,"الموافقات الطبيه ","approval issue","عدم رفع طلب للخدمه بشكل كافي ","تفيد المراجعه لم يتم رفع طلب الخدمه بشكل كافي للتامين ","The review indicates that the service request was not properly submitted to the insurance.\n\n\n\n\n\n","قسم الموافقات ",{"$nulls":4},"Satisfied",{"$nulls":5},"HOSPITAL",{"$nulls":14},4481,1077898466,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-07-19T08:59:00","هيا الرويلي","24 Hours",null,null,4442,1094054119,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-07-10T09:28:00","هيا الرويلي","24 Hours",null,null,4479,2307895942,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-07-19T09:24:00","هيا الرويلي","48 Hours"]
[null,10,4422,2442838989,"ذوي المراجع","التنويم","الإداري","قسم المالية","2025-07-06T15:14:00","هيا الرويلي",{"$nulls":4},"24 Hours","2025-07-06","02:45:00","هيا الرويلي","2025-07-06","15:14:00","2025-07-06","03:54pm","هيا الرويلي","2025-07-06","15:56:00","هيا الرويلي",0.02916666666715173,"2025-07-07","08:52:00","هيا الرويلي",0.7055555555489263,{"$nulls":3},-45845.36944444444,{"$nulls":3},-45844.66388888889,{"$nulls":3},-45844.66388888889,"2025-07-07","11:48:00","ابرار الشمري",0.827777777776646,"2025-07-06","16:04:00",0.005555555551836733,"قسم الماليه ","financial claim","طلب مستحقات ماليه ","طلب مستحقات ماليه بسبب رفض التامين ","A request for financial compensation due to insurance denial.\n\n\n\n\n","قسم الماليه ",{"$nulls":4},"Satisfied",{"$nulls":5},"HOSPITAL",{"$nulls":14},4491,2281233490,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2025-07-20T11:04:00","هيا الرويلي","24 Hours",null,null,4447,1082109347,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-07-12T11:24:00","اشواق الحربي","24 Hours",null,null,4503,1080193061,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-07-21T14:03:00","هيا الرويلي","24 Hours"]
[null,11,4423,1077202123,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2025-07-06T16:53:00","اشواق الحربي",{"$nulls":4},"24 Hours","2025-07-06","16:12:00","اشواق الحربي","2025-07-06","16:53:00","2025-07-06","05:21pm","اشواق الحربي","2025-07-06","17:22:00","اشواق الحربي",0.020138888889050577,{"$nulls":3},-45844.72361111111,{"$nulls":3},0,{"$nulls":3},-45844.72361111111,{"$nulls":3},-45844.72361111111,"2025-07-06","19:03:00","اشواق الحربي",0.070138888884685,"2025-07-06","18:07:00",0.03125,null,"malpractice","قصور في تقديم الخدمة","أتقدم إليكم بهذه الشكوى الرسمية بصفتي الوصي على ابنتيّ سلمى وعلياء، البالغتين من العمر عامين وأربعة أعوام، واللتين تم إدخالهما إلى منشأتكم الطبية لتلقي العلاج. في 4 و5 و6 يوليو 2025، تعرضت ابنتيّ لإهمال وتقصير واضح من قبل طاقم التمريض أثناء محاولات سحب عينات الدم وإدخال الكانيولا الوريدية. تم وضع الإبر في أماكن خاطئة عدة مرات، مما منع الطاقم من سحب الدم. هذا اضطرهم إلى إزالة الإبرة وإدخالها مرة أخرى في أماكن مختلفة لكل طفلة. ... والأسوأ من ذلك أن المشكلة تكررت مع كلتا الفتاتين في أكثر من مناسبة، وأخيرًا، عند طلب ممرضة من وحدة العناية المركزة، تمكنت من سحب الدم لابنتي بسهولة واحترافية ودون أي معاناة تذكر."," I submit this official complaint to you in my capacity as the guardian of my two daughters, Salma and Alia, aged two and four, who were admitted to your medical facility for treatment. On July 4, 5, and 6, 2025, my two daughters were subjected to clear negligence and dereliction by the nursing staff during attempts to draw blood samples and insert intravenous cannulas. The needles were placed in the wrong locations several times, preventing the staff from drawing blood. This forced them to remove the needle and insert it again in different locations for each child. . worse is that the problem recurred with both girls on more than one occasion,  Finally, upon requesting a nurse from the intensive care unit, she was able to draw blood for my daughter easily, professionally, and without any significant suffering.  ","قسم التمريض",{"$nulls":4},"Satisfied","مباشرة حالة الشكوى فور وصولها  وجاري التحقيق واخذ الاجراء المناسب","التحقيق واخذ الاجراء المناسب حول خدمة التمريض والمتسبب في هذا الامر",{"$nulls":3},"PATIIENT",{"$nulls":14},4501,1081939116,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-07-21T11:40:00","هيا الرويلي","24 Hours",null,null,4448,1083803468,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-07-12T20:08:00","اشواق الحربي","72 Hours",null,null,4512,1037058920,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المتوسطة","2025-07-22T20:09:00","ابرار الشمري","More than 72 hours"]
[null,12,4424,1015230012,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-07-06T20:07:00","هيا الرويلي",{"$nulls":4},"24 Hours","2025-07-07","08:07:00","هيا الرويلي","2025-07-07","08:07:00","2025-07-07","11:52AM","هيا الرويلي","2025-07-07","11:56:00","هيا الرويلي",0.15902777777955635,{"$nulls":3},-45845.49722222222,{"$nulls":3},0,{"$nulls":3},-45845.49722222222,{"$nulls":3},-45845.49722222222,"2025-07-08","01:21:00","ابرار الشمري",0.5590277777810115,"2025-07-08","09:16:00",0.8888888888905058,"دكتور يوسف النمراوي ","policies","طلب تحاليل اضافيه ","طلب الطبيب من المراجع تحاليل اضافيه علما بان المراجع لديه تحاليل من مستشفى اخر ","\"The doctor requested additional tests, although the patient already has test results from another hospital.\"\n\n","عيادات الباطنيه ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"PATIIENT",{"$nulls":14},4508,2305448579,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2025-07-22T10:58:00","هيا الرويلي","24 Hours",null,null,4453,1092490810,"مراجع","التنويم","التمريض","تمريض تنويم الباطنية","2025-07-13T21:12:00","هيا الرويلي","48 Hours",null,null,4512,1037058920,"ذوي المراجع","التنويم","الخدمات المساندة","قسم النظافة","2025-07-22T20:04:00","ابرار الشمري","48 Hours"]
[null,13,4426,2572483473,"مراجع","التنويم","الطبي","قسم عمليات الولادة","2025-07-07T11:33:00","هيا الرويلي",{"$nulls":4},"More than 72 hours","2025-07-07","11:24:00","هيا الرويلي","2025-07-07","11:33:00","2025-07-07","11:59AM","هيا الرويلي","2025-07-07","11:59:00","هيا الرويلي",0.018055555556202307,{"$nulls":3},-45845.49930555555,{"$nulls":3},0,{"$nulls":3},-45845.49930555555,"2025-07-17","12:50:00","هيا الرويلي",10.035416666665697,{"$nulls":3},-45845.49930555555,"2025-07-08","18:35:00",1.2750000000014552,"الطبيب المناوب ","malpractice","ارتخاء في العصب العضدي ","يفيد الاب ان الطفل يعاني من كدمات حصلت اثناء الولاده ","\"The father states that the child has bruises that occurred during birth.\"\n\n","تنويم قسم الولادة والنساء",null,"التحقيق بالامر ",null,null,"Satisfied","االتحقق من الامر ","ارسال ايميل للاداره الطبيه بتحمل مصاريف العلاج ",{"$nulls":3},"PATIIENT",{"$nulls":14},4514,1008844431,"وزارة الصحة","التنويم","الطبي","تنويم الجراحة العامة","2025-07-22T20:16:00","اشواق الحربي","24 Hours",null,null,4454,1111283360,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2025-07-14T17:27:00","هيا الرويلي","More than 72 hours",null,null,4529,2341723381,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-07-24T20:46:00","اشواق الحربي","72 Hours"]
[null,14,4427,1089409534,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-07-07T17:18:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-07-07","15:10:00","هيا الرويلي","2025-07-07","17:18:00","2025-07-07","18:09:00","هيا الرويلي","2025-07-07","18:10:00","هيا الرويلي",0.036111111112404615,"2025-07-08","13:20:00","ابرار الشمري",0.7986111111094942,"2025-07-09","08:42:00","هيا الرويلي",0.8069444444481633,{"$nulls":3},-45845.756944444445,{"$nulls":3},-45845.756944444445,"2025-07-09","13:51:00","هيا الرويلي",1.820138888884685,"2025-07-09","13:19:00",1.7979166666627862,"دكتور هاني ","negligence","يفيد المراجع  باانه تم معالجة الاسنان ولكن مازال يشعر بالالم ","فيد المراجع  باانه تم معالجة الاسنان ولكن مازال يشعر بالالم ","The patient reported that his teeth were treated but he still feels pain.\n","عيادات الاسنان ",{"$nulls":4},"Dissatisfied"," التحقيق بالامر ","تم التحقيق وتعويض المريض بجلسات مجانيه لمعالجة الاسناان المتضرره ",{"$nulls":3},"PATIIENT",{"$nulls":14},4519,1112327679,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-07-23T19:45:00","اشواق الحربي","24 Hours",null,null,4458,1080464868,"مراجع","التنويم","التمريض","تمريض قسم الإفاقة","2025-07-15T18:02:00","مها الحنيظل","48 Hours",null,null,4533,1076056322,"ذوي المراجع","الطوارئ","الإداري","مكتب التنويم","2025-07-27T11:37:00","ابرار الشمري","48 Hours"]
[null,15,4428,1002547543,"مراجع","التنويم","الخدمات المساندة","قسم النظافة","2025-07-07T16:00:00","اشواق الحربي",{"$nulls":4},"24 Hours","2025-07-07","16:00:00","اشواق الحربي","2025-07-07","16:00:00","2025-07-07","17:00:00","اشواق الحربي","2025-07-07","17:04:00","اشواق الحربي",0.04444444444379769,{"$nulls":3},-45845.71111111111,{"$nulls":3},0,{"$nulls":3},-45845.71111111111,{"$nulls":3},-45845.71111111111,"2025-07-08","16:39:00","اشواق الحربي",0.9826388888905058,"2025-07-08","16:13:00",0.9645833333343035,"قسم النظافة","malpractice","التأخير في الخدمة","يوجد تقصير في تنظيف الغرفة بشكل دوري مما ادى الى انزلاقي ، وعدم الالتزام بتبديل مفارش السرير بانتظام، بالإضافة إلى سوء نظافة دورة المياه ","There is a lack of regular cleaning of the room, which led to my slipping, and a failure to change the bed sheets regularly, in addition to the poor cleanliness of the bathroom.","قسم النظافة",{"$nulls":4},"Satisfied","التحقيق بالامر ","الافادة والتوضيح",{"$nulls":3},"PATIIENT",{"$nulls":14},4549,1215438399,"وزارة الصحة","التنويم","الخدمات المساندة","قسم النظافة","2025-07-30T14:49:00","اشواق الحربي","24 Hours",null,null,4460,1086182373,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-07-15T20:44:00","هيا الرويلي","48 Hours",null,null,4541,1206588277,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-07-29T18:36:00","اشواق الحربي","24 Hours"]
[null,16,4428,1002547543,"مراجع","التنويم","التمريض","تمريض تنويم الجراحة العامة","2025-07-07T16:13:00","اشواق الحربي",{"$nulls":4},"48 Hours","2025-07-07","16:00:00","اشواق الحربي","2025-07-07","16:13:00","2025-07-07","05:00pm","اشواق الحربي","2025-07-07","17:04:00","اشواق الحربي",0.03541666666569654,"2025-07-08","13:20:00","اشواق الحربي",0.8444444444467081,"2025-07-09","13:30:00","اشواق الحربي",1.0069444444452529,{"$nulls":3},-45845.71111111111,{"$nulls":3},-45845.71111111111,"2025-07-09","14:21:00","اشواق الحربي",1.8868055555576575,"2025-07-09","13:54:00",1.868055555562023,"تمريض تنويم الجراحة العامة","negligence","التأخير في الخدمة","كان هناك نقص في الاستجابة من جانب طاقم التمريض في توفير الأدوية الموصوفة في الوقت المناسب، فضلاً عن عدم كفاية الدعم والتعاون في المساعدة في احتياجات النظافة الشخصية والاستحمام","There has been a lack of responsiveness from the nursing staff in providing the prescribed medications in a timely manner, as well as inadequate support and cooperation in assisting with personal hygiene and bathing needs\n","تمريض تنويم قسم الجراحة",{"$nulls":4},"Dissatisfied","التحقيق والافادة","الافادة واتخاذ الاجراء المناسب والاعتذار",{"$nulls":3},"PATIIENT",{"$nulls":25},4473,1049849563,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-07-18T02:55:00","اشواق الحربي","72 Hours"]
[null,17,4430,1141746618,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-07-07T20:50:00","اشواق الحربي",{"$nulls":4},"48 Hours","2025-07-07","19:59:00","اشواق الحربي","2025-07-07","20:50:00","2025-07-08","13:03:00","اشواق الحربي","2025-07-08","13:03:00","اشواق الحربي",0.6756944444423425,{"$nulls":3},-45846.54375,{"$nulls":3},0,{"$nulls":3},-45846.54375,{"$nulls":3},-45846.54375,"2025-07-09","13:26:00","اشواق الحربي",1.015972222223354,"2025-07-09","13:10:00",1.0048611111124046,"محمد الشخص","negligence","ارسال موافقة","يفيد المراجع بأنه بعد الدخول على الدكتور طلب منه عمل أشعة الى ان ينتهي من رفع موافقة على خلع الاسنان ، بعد انتظار حوالي ثلاث ساعات أفادته الممرضة بكلام مختلف عن كلام الدكتور وتبين أن الطبيب لم يرفع طلب الموافقة لشركة التأمين.","The patient reported that after visiting the doctor, he was asked to have an x-ray taken while he was waiting for approval for the tooth extraction. After waiting for about three hours, the nurse told him something different than the doctor's, and it turned out that the doctor had not submitted the approval request to the insurance company.","عيادات الاسنان ",{"$nulls":4},"Satisfied","الرد والافادة","الرد والتوضيح",{"$nulls":3},"HOSPITAL",{"$nulls":25},4484,2060001317,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-07-19T21:00:00","هيا الرويلي","48 Hours"]
[2,18,4432,1063703803,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-07-08T13:15:00","هيا الرويلي","MOH",{"$nulls":3},"48 Hours","2025-07-08","13:15:00","هيا الرويلي","2025-07-08","13:15:00",{"$nulls":3},"2025-07-08","13:46:00","هيا الرويلي",0.02152777777519077,"2025-07-09","08:43:00","هيا الرويلي",0.7895833333313931,{"$nulls":3},-45847.36319444444,{"$nulls":3},-45846.57361111111,{"$nulls":3},-45846.57361111111,"2025-07-09","14:06:00","هيا الرويلي",1.0138888888905058,"2025-07-09","13:34:00",0.9916666666686069,"دكتوره عزه بشير ","malpractice","عدم ازالة الشريحه ","عدم ازالة  شريحة الحمل وتركيب شريحه اخرى ","Do not remove the pregnancy chip and install another chip\n","عبادات النساء والولاده ",{"$nulls":4},"Satisfied","الرد والافادة",{"$nulls":4},"PATIIENT",{"$nulls":25},4488,1063847014,"مراجع","العيادات الخارجية","الطبي","عيادات العقم والإنجاب","2025-07-19T15:53:00","منتهى الزغيبي","More than 72 hours"]
[null,19,4432,1063703803,"وزارة الصحة","العيادات الخارجية","الإداري","التنسيق","2025-07-08T13:15:00","هيا الرويلي","MOH",{"$nulls":3},"24 Hours","2025-07-08","13:15:00","هيا الرويلي","2025-07-08","13:15:00",{"$nulls":3},"2025-07-08","13:46:00","هيا الرويلي",0.02152777777519077,{"$nulls":3},-45846.57361111111,{"$nulls":3},0,{"$nulls":3},-45846.57361111111,{"$nulls":3},-45846.57361111111,"2025-07-09","10:00:00","هيا الرويلي",0.8430555555532919,"2025-07-09","09:48:00",0.8347222222218988,"قسم التنسسق ","miscommunicatoin","تفيد المراجعه  باانه لم يتم التواصل معها من قبل التنسيق ","فيد المراجعه  باانه لم يتم التواصل معها من قبل التنسيق ","The reviewer reported that she had not been contacted by the coordination.\n","التنسيق ",{"$nulls":4},"Satisfied",{"$nulls":5},"HOSPITAL",{"$nulls":25},4490,2049936269,"مراجع","التنويم","التمريض","تمريض تنويم الباطنية","2025-07-20T09:58:00","منتهى الزغيبي","72 Hours"]
[null,20,4435,1084830916,"مراجع","التنويم","الطبي","قسم عمليات الولادة","2025-07-08T21:45:00","مها الحنيظل",{"$nulls":4},"More than 72 hours","2025-07-08","18:18:00","مها الحنيظل","2025-07-08","21:45:00","2025-07-09","14:42:00","مها الحنيظل","2025-07-09","14:43:00","مها الحنيظل",0.7069444444423425,"2025-07-10","10:01:00","مها الحنيظل",0.8041666666686069,"2025-07-11","18:55:00","مها الحنيظل",1.3708333333343035,"2025-07-12","14:47:00","مها الحنيظل",3.0027777777795563,{"$nulls":3},-45847.61319444444,"2025-07-22","09:12:00","هيا الرويلي",12.77013888888905,"2025-07-21","12:00:22",11.887060185188602,"قسم عمليات الولادة ","negligence","عدم إعطاء التخدير في الوقت الصحيح ","المريضة طلبت إبرة الظهر مبكرًا، وتم إبلاغها أنها ستُعطى عند توسع 3-4 سم، لكن تم تأخيرها رغم وجود طلق قوي. وعند وصول طبيب التخدير كان التوسع 6 سم، وتم إعطاء الإبرة بعد الولادة، مما جعلها تشعر بكامل الألم دون استفادة من التخدير.\n","The patient requested an early epidural and was informed it would be given at 3–4 cm dilation. However, despite having strong and regular contractions, the procedure was delayed. By the time the anesthesiologist arrived, dilation had reached 6 cm. The epidural was administered after delivery, resulting in the patient experiencing full labor pain without any benefit from the anesthesia.","قسم عمليات الولادة ",null,"لم يتم الرد من قبل القسم المعني ","لايوجد رد من القسم ","رئيس قسم عمليات الولادة ","No Response","الرد والافادة","التحقيق بالامر",{"$nulls":3},"HOSPITAL",{"$nulls":25},4493,1032300509,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-07-20T15:07:00","هيا الرويلي","72 Hours"]
[null,21,4436,1111577373,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-07-09T08:43:00","هيا الرويلي","MOH ",{"$nulls":3},"24 Hours","2025-07-09","07:56:00","هيا الرويلي","2025-07-09","08:43:00","2025-07-09","09:00:00","هيا الرويلي","2025-07-09","09:00:00","هيا الرويلي",0.011805555557657499,{"$nulls":3},-45847.375,{"$nulls":3},0,{"$nulls":3},-45847.375,{"$nulls":3},-45847.375,"2025-07-09","09:31:00","هيا الرويلي",0.02152777777519077,"2025-07-09","09:16:00",0.011111111110949423,"دكتوره الاء عبدالعظيم ","Technical issue","تعميد اجازه ","لم يتم رفع الاجازه على منصة صحتي ","\"The sick leave has not been uploaded to the Sehhaty platform.\"\n\n","الطوارئ ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIIENT",{"$nulls":25},4509,2119670574,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-07-22T11:57:00","منتهى الزغيبي","More than 72 hours"]
[null,22,4442,1094054119,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-07-10T09:28:00","هيا الرويلي",{"$nulls":4},"24 Hours","2025-07-10","09:13:00","هيا الرويلي","2025-07-10","09:28:00","2025-07-10","10:22:00","هيا الرويلي","2025-07-10","10:23:00","هيا الرويلي",0.038194444445252884,{"$nulls":3},-45848.43263888889,{"$nulls":3},0,{"$nulls":3},-45848.43263888889,{"$nulls":3},-45848.43263888889,"2025-07-10","15:26:00","هيا الرويلي",0.21041666666860692,"2025-07-10","14:30:00",0.17152777777664596,"قسم المواعيد ","miscommunicatoin","حجز موعد ","يفيد المراجع بحجز موعد بأسم طبيب اخر ","\"The patient confirms that the appointment was booked under the name of a different doctor.\"\n\n","قسم المواعيد ",{"$nulls":4},"No Response",{"$nulls":5},"HOSPITAL",{"$nulls":25},4525,1019513348,"مراجع","العيادات الخارجية","الطبي","عيادات الغدد الصماء","2025-07-24T11:59:00","منتهى الزغيبي","More than 72 hours"]
[null,23,4443,1105052995,"ذوي المراجع","العيادات الخارجية","الإداري","مكتب التنويم","2025-07-10T09:49:00","منتهى الزغيبي",{"$nulls":4},"48 Hours","2025-07-10","09:42:00","منتهى الزغيبي","2025-07-10","09:49:00","2025-07-10","11:47:00","منتهى الزغيبي","2025-07-10","12:49:00","منتهى الزغيبي",0.125,"2025-07-11","18:54:00","مها الحنيظل ",1.2534722222189885,{"$nulls":3},-45849.7875,{"$nulls":3},-45848.53402777778,{"$nulls":3},-45848.53402777778,"2025-07-12","12:30:00","منتهى الزغيبي",1.9868055555562023,"2025-07-12","11:45:00",1.9555555555562023,"تنسيق العيادات ","miscommunicatoin","دفع مستحقات ","يشكو المريض من إبلاغه بمطالبة مالية (4700 ريال) قبل يوم من موعد عملية الولادة المجدولة، رغم صدور الموافقة الجزئية مسبقًا دون ذكر مبالغ إضافية، مما تسبب له في ضغط نفسي واضطره لتوقيع سند لأمر بشكل عاجل.","The patient reports receiving a late financial notice of SAR 4,700 just one day before his wife’s scheduled delivery, despite prior partial approval being issued without mention of additional charges. He states this caused significant stress and led to signing a promissory note under pressure","قسم التنويم",{"$nulls":4},"Satisfied","التحقيق بالامر ","الافادة والتوضيح و اتخاذ الاجراء المناسب ","المتابعة المستمرة ","توضيح للمراجعة جميع الاجراءات والتوقيع عليها ",null,"HOSPITAL",{"$nulls":25},4530,2465063788,"مراجع","التنويم","الطبي","قسم التخدير","2025-07-26T11:16:00","منتهى الزغيبي","48 Hours"]
[null,24,4444,1087771281,"ذوي المراجع","التنويم","التمريض","تمريض الحضانة","2025-07-10T15:02:00","هيا الرويلي",{"$nulls":4},"More than 72 hours","2025-07-10","14:22:00","هيا الرويلي","2025-07-10","15:02:00","2025-07-10","03:18pm","هيا الرويلي","2025-07-10","15:21:00","هيا الرويلي",0.013194444443797693,"2025-07-11","17:47:00","مها الحنيظل ",1.101388888891961,{"$nulls":3},-45849.74097222222,{"$nulls":3},-45848.63958333333,{"$nulls":3},-45848.63958333333,"2025-07-13","15:39:00","هيا الرويلي",3.0125000000043656,"2025-07-12","11:38:00",1.8451388888934162,"قسم الحضانه ","negligence","عدم الاهتمام بالطفل ","تفيد والدة الطفله بوجود تسلخات بالطفه نتيجة اهمال الحضانه ","The child's mother reports that the child has diaper rash due to the nursery's neglect.\n","قسم الحضانه",{"$nulls":4},"Dissatisfied","التحقيق بالامر ","تم التحقيق والرجوع الى الكاميرا ",{"$nulls":3},"HOSPITAL",{"$nulls":25},4536,1090582642,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-07-27T21:01:00","هيا الرويلي","48 Hours"]
[null,25,4445,2576959502,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-07-10T16:30:00","اشواق الحربي","MOH",{"$nulls":3},"48 Hours","2025-07-10","16:30:00","اشواق الحربي","2025-07-10","16:30:00","2025-07-10","17:19:00","اشواق الحربي","2025-07-10","17:19:00","اشواق الحربي",0.034027777779556345,{"$nulls":3},-45848.72152777778,{"$nulls":3},0,{"$nulls":3},-45848.72152777778,{"$nulls":3},-45848.72152777778,"2025-07-12","16:44:00","اشواق الحربي",1.9756944444452529,"2025-07-12","16:31:00",1.9666666666671517,"قسم التقارير الطبية","medical reports","تقرير ","بعد اجراء عملية استئصال الغدة الزعترية في المستشفى من قبل الطبيب وليد صالح حتى الان لم يتم الافادة بتقرير مفصل عن العملية , الاجراءات , التخدير عبر تقرير الخروج من التنويم , واريد طلب هذا التقرير Operative Report ","After the thymus gland removal surgery was performed at the hospital by Dr. Walid Saleh, a detailed report on the surgery, procedures, and anesthesia has not yet been provided through the discharge report. I would like to request this operational report.","قسم التقارير",{"$nulls":4},"Satisfied","الافادة والتوضيح","الافادة والتوضيح ",{"$nulls":3},"HOSPITAL",{"$nulls":25},4538,1094535976,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-07-28T14:57:00","هيا الرويلي","24 Hours"]
[null,26,4447,1082109347,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-07-12T11:24:00","اشواق الحربي",{"$nulls":4},"24 Hours","2025-07-12","08:45:00","اشواق الحربي","2025-07-12","11:24:00","2025-07-12","23:50:00","اشواق الحربي","2025-07-12","11:51:00","اشواق الحربي",0.018750000002910383,{"$nulls":3},-45850.49375,{"$nulls":3},0,{"$nulls":3},-45850.49375,{"$nulls":3},-45850.49375,"2025-07-12","14:30:00","اشواق الحربي",0.11041666666278616,"2025-07-12","14:24:00",0.10624999999708962,"د.هشام","malpractice+negligence","تجاهل احتياجات","يفيد المراجع بأنه عندما وضع الاخصائي عليه الكريم ،  رمى عليه المنديل وقال : أمسح.  علماً بأنه مصاب بشلل نصفي في الجهة اليمنى، ولا توجد ممرضة لتساعدنه في مسح الكريم بعد إجراء الأشعة. سؤالي هو: لماذا لم يتم مسح الكريم؟ فهذا أمر صعب علي، ولا يوجد من يساعدني، وهناك تقصير في تقديم العناية اللازمة. ","The patient reports that when the specialist applied the cream, he threw a tissue at him and said, \"Wipe it off.\" He is paralyzed on his right side, and there was no nurse to help him wipe the cream off after the x-ray. My question is: Why wasn't the cream wiped off? This is difficult for me, and there is no one to help me, and there is a lack of adequate care.","قسم الاشعة",{"$nulls":4},"Satisfied","الافادة والتوضيح","الاعتذار والافادة",{"$nulls":3},"PATIIENT",{"$nulls":25},4539,1094535976,"مراجع","العيادات الخارجية","الإداري","التنسيق","2025-07-28T16:02:00","هيا الرويلي","24 Hours"]
[null,27,4448,1083803468,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-07-12T20:08:00","اشواق الحربي",{"$nulls":4},"72 Hours","2025-07-12","08:46:00","اشواق الحربي","2025-07-12","08:08:00","2025-07-13","09:02:00","اشواق الحربي","2025-07-13","09:04:00","اشواق الحربي",1.038888888891961,"2025-07-14","08:38:00","اشواق الحربي",0.9819444444437977,{"$nulls":3},-45852.35972222222,{"$nulls":3},-45851.37777777778,{"$nulls":3},-45851.37777777778,"2025-07-15","10:57:00","اشواق الحربي",2.078472222223354,"2025-07-14","18:27:00",1.390972222223354,"تمريض الطوارى","negligence","سوء معاملة","كنت أعاني من تسمم وكنت حاملاً، ووُضع لي خافض حرارة وريدي. بعد ذلك، تُركت دون متابعة طبية لمدة ساعتين. وللعلم، لم يستغرق العلاج سوى ربع ساعة تقريبًا حتى بدأ مفعوله، لكن لم يسمعني أحد. وُضعت في غرفة في نهاية الممر. لاحقًا، أخبرتني أن الجرس كان تحت السرير، ولم أكن أعلم بذلك."," I was suffering from poisoning and was pregnant, and I was put into an IV antipyretic. After that, I was left without any follow-up for two hours. For your information, it only took about a quarter of an hour for the treatment to take effect, but no one heard me. I was placed in a room at the end of the corridor. Later, she informed me that the bell was under the bed, and I was unaware of this.\n","تمريض الطوارى",{"$nulls":4},"Satisfied","التحقيق بالامر ","الاعتذار والافادة",{"$nulls":3},"PATIIENT"]
[null,28,4451,2606644959,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-07-13T11:56:00","اشواق الحربي","MOH",{"$nulls":3},"24 Hours","2025-07-13","11:56:00","اشواق الحربي","2025-07-13","11:56:00","2025-07-13","12:02:00","اشواق الحربي","2025-07-13","12:02:00","اشواق الحربي",4.166666665696539E-3,{"$nulls":3},-45851.501388888886,{"$nulls":3},0,{"$nulls":3},-45851.501388888886,{"$nulls":3},-45851.501388888886,"2025-07-13","13:59:00","اشواق الحربي",0.08125000000291038,"2025-07-13","12:02:00",0,"قسم الموافقات الطبية","approval issue","طلب تأمين","نفيدكم بأن المراجع لديه موعد مراجعة ، وتم طلب التحاليل له. وقد تم إبلاغه بأنه لا يمكن رفع الطلب على التأمين. تم التواصل مع شركة التأمين، وأفادوا بأنه لم يصلهم أي طلب من المستشفى بهذا الخصوص.","We would like to inform you that the patient has a follow-up appointment and has been requested to undergo tests. He was informed that the claim could not be submitted to the insurance company. We contacted the insurance company, and they stated that they had not received any request from the hospital in this regard."," ",{"$nulls":4},"Satisfied","الافادة والتوضيح","تقديم الافادة الكاملة بعدم شمولية التأمين للطلب المعني",{"$nulls":3},"HOSPITAL"]
[null,29,4453,1092490810,"مراجع","التنويم","التمريض","تمريض تنويم الباطنية","2025-07-13T21:12:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-07-13","19:46:00","هيا الرويلي","2025-07-13","21:12:00","2025-07-14","02:01PM","هيا الرويلي","2025-07-14","14:02:00","هيا الرويلي",0.7013888888905058,{"$nulls":3},-45852.58472222222,{"$nulls":3},0,{"$nulls":3},-45852.58472222222,{"$nulls":3},-45852.58472222222,"2025-07-15","14:28:00","هيا الرويلي",1.0180555555562023,"2025-07-14","18:11:00",0.1729166666700621,"Nimya","negligence","العينه غير كافيه ","تفيد المراجعه بان عند تسليم العينه وانتظار النتيجه  تم اعلامها  بعد مده طويله ان العينه لم تكن كافيه ","The patient reports that after submitting the sample and waiting for the results, she was informed—after a long period—that the sample was insufficient.\n\n\n\n\nAsk ChatGPT\n","قسم التمريض",{"$nulls":4},"Satisfied","التحقيق والافادة","تحليل مجانا في حال عودة المراجعه للمستشفى ",{"$nulls":3},"PATIIENT",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,30,4454,1111283360,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2025-07-14T17:27:00","هيا الرويلي",{"$nulls":4},"More than 72 hours","2025-07-14","17:11:00","هيا الرويلي","2025-07-14","17:27:00","2025-07-14","05:54PM","هيا الرويلي","2025-07-14","17:55:00","هيا الرويلي",0.01944444444961846,"2025-07-15","14:49:00","هيا الرويلي",0.8708333333270275,"2025-07-16","11:10:00","هيا الرويلي",0.8479166666729725,"2025-07-17","20:48:00","هيا الرويلي",3.1201388888875954,{"$nulls":3},-45852.74652777778,"2025-08-03","14:09:00","ابرار الشمري",19.843055555553292,"2025-07-20","11:30:00",5.73263888888323,"دكتور اسامه البرغوثي ","misdiagnosis","تشخيص خاطئ ","يفيد المراجع انه تم تشخيصه من قبل الطبيب اسامه بشكل خاطئ واعطاءه ادويه غير مناسبه للحاله ","The reviewer states that they were misdiagnosed by Dr. Osama and were prescribed medications that were not appropriate for their condition.\n\n\n\n\n\n","قسم المسالك البوليه ",null,"لم يتم الرد من قبل القسم المعني ","لايوجد رد من القسم ","رئيس قسم المسالك البوليه ","Dissatisfied",{"$nulls":5},"HOSPITAL",{"$nulls":3},"ابرار بندر الشمري",1,{"$f":"BT32/BT37","v":{"v":0.125,"d":"12.50%"}},1,0,0,0,1,{"$nulls":3},"ابرار بندر الشمري",0,{"$f":"CE32/CE37","v":{"v":0,"d":"0.00%"}},0,0,0,0,0,{"$nulls":3},"ابرار بندر الشمري",0,{"$f":"CP32/CP37","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"CR32+CS32+CT32+CU32","v":0},{"$nulls":3},"ابرار بندر الشمري",3,{"$f":"DA32/DA37","v":{"v":0.1875,"d":"18.75%"}},0,2,0,1,{"$f":"DC32+DD32+DE32+DF32","v":3}]
[3,31,4457,1022843049,"ذوي المراجع","التنويم","الخدمات المساندة","قسم النظافة","2025-07-15T12:25:00","اشواق الحربي",{"$nulls":4},"24 Hours","2025-07-15","12:07:00","اشواق الحربي","2025-07-15","12:25:00","2025-07-15","12:44:00","اشواق الحربي","2025-07-15","12:45:00","اشواق الحربي",0.013888888890505768,{"$nulls":3},-45853.53125,{"$nulls":3},0,{"$nulls":3},-45853.53125,{"$nulls":3},-45853.53125,"2025-07-15","13:38:00","اشواق الحربي",0.03680555555911269,"2025-07-15","12:45:00",0,"قسم النظافة","negligence","اهمال نظافة","\" يُلاحظ بشكل يومي أن عامل النظافة لا يقوم بإخراج كيس النفايات من الغرفة، واليوم ناديت عليه أثناء مروره أمام الغرفة لكنه لم يستجب، فلحقت به وطلبت منه تنظيف سلة النفايات، إلا أنه تجاهلني وخرج من الجناح. قمت بإبلاغ الممرضة التي بدورها بحثت عنه في جميع أقسام العناية الممتدة، لكنها لم تتمكن من العثور عليه. ويُذكر أن العامل لا يقوم بإخراج النفايات إلا بعد متابعة مستمرة وإلحاح من قِبلي أو من قِبل المرافق.\"","\"It is noticed on a daily basis that the cleaner does not remove the waste bags from the room. Today, I called out to him as he was passing by the room, but he did not respond. I followed him and asked him to clean the waste basket, but he ignored me and left the ward. I informed the nurse, who in turn searched for him in all the extended care departments, but was unable to find him. It is worth noting that the cleaner does not remove the waste except after continuous follow-up and insistence from me or the attendant.\"","قسم النظافة",{"$nulls":4},"Satisfied","التحقيق والافادة","الاعتذار والتنبية من قبل مشرف القسم والتعاون والاستجابة السريعة",{"$nulls":3},"PATIIENT",{"$nulls":3},"مها الحنيظل",0,{"$f":"BT33/BT37","v":{"v":0,"d":"0.00%"}},0,0,0,0,0,{"$nulls":3},"مها الحنيظل",0,{"$f":"CE33/CE37","v":{"v":0,"d":"0.00%"}},0,0,0,0,0,{"$nulls":3},"مها الحنيظل",2,{"$f":"CP33/CP37","v":{"v":0.07407407407407407,"d":"7.41%"}},0,1,0,1,{"$f":"CR33+CS33+CT33+CU33","v":2},{"$nulls":3},"مها الحنيظل",0,{"$f":"DA33/DA37","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"DC33+DD33+DE33+DF33","v":0}]
[null,32,4458,1080464868,"مراجع","التنويم","التمريض","تمريض قسم الإفاقة","2025-07-15T18:02:00","مها الحنيظل",{"$nulls":4},"48 Hours","2025-07-15","17:42:00","مها الحنيظل","2025-07-15","18:02:00","2025-07-15","18:49:00","مها الحنيظل","2025-07-15","18:50:00","مها الحنيظل",0.03333333333284827,"2025-07-16","10:33:00","مها الحنيظل",0.6548611111138598,"2025-07-17","09:22:00","مها الحنيظل",0.9506944444437977,{"$nulls":3},-45853.78472222222,{"$nulls":3},-45853.78472222222,"2025-07-17","08:48:00","هيا الرويلي",1.5819444444496185,"2025-07-17","11:51:00",1.7090277777824667,"قسم تمريض الافاقة ","attitude","اهمال واستهتار ","عدم احترام المريض","While I was in a vulnerable and exhausted state, the nurses were mocking and laughing with\ncomplete disregard for my condition. When I asked for a tissue, they coldly responded that there was\nnone available. I called out to them repeatedly while in distress, yet they closed the curtain around\n.me and continued to laugh as if no one was suffering in front of them\r","قسم التمريض",null,"لم يتم الرد من قبل القسم المعني ",null,null,"Dissatisfied",{"$nulls":5},"PATIIENT",{"$nulls":3},"منتهى الزغيبي",0,{"$f":"BT34/BT37","v":{"v":0,"d":"0.00%"}},0,0,0,0,0,{"$nulls":3},"منتهى الزغيبي",0,{"$f":"CE34/CE37","v":{"v":0,"d":"0.00%"}},0,0,0,0,0,{"$nulls":3},"منتهى الزغيبي",5,{"$f":"CP34/CP37","v":{"v":0.18518518518518517,"d":"18.52%"}},0,1,1,3,5,{"$nulls":3},"منتهى الزغيبي",1,{"$f":"DA34/DA37","v":{"v":0.0625,"d":"6.25%"}},0,1,0,0,1]
[null,33,4460,1086182373,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-07-15T20:44:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-07-15","20:33:00","هيا الرويلي","2025-07-15","20:44:00","2025-07-15","08:52PM","هيا الرويلي","2025-07-15","20:52:00","هيا الرويلي",0.005555555551836733,"2025-07-16","10:56:00","مها الحنيظل",0.586111111115315,"2025-07-17","09:25:00","هيا الرويلي",0.9368055555532919,{"$nulls":3},-45853.86944444444,{"$nulls":3},-45853.86944444444,"2025-07-17","12:57:00","هيا الرويلي",1.6701388888905058,"2025-07-17","12:48:00",1.663888888891961,"ااستقبال المسالك البوليه ","policies","تاخير في الموعد ","تاخير الدخول في الموعد المحدد بسبب تواجد الدكتور في العمليات \n","The delay in entering the scheduled time is due to the doctor's presence in the operations.\n","العيادات الخارجيه ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIIENT",{"$nulls":3},"هيا الرويلي ",3,{"$f":"BT35/BT37","v":{"v":0.375,"d":"37.50%"}},3,0,0,0,3,{"$nulls":3},"هيا الرويلي ",10,{"$f":"CE35/CE37","v":{"v":0.625,"d":"62.50%"}},9,1,0,0,10,{"$nulls":3},"هيا الرويلي ",14,{"$f":"CP35/CP37","v":{"v":0.5185185185185185,"d":"51.85%"}},5,5,2,2,14,{"$nulls":3},"هيا الرويلي ",6,{"$f":"DA35/DA37","v":{"v":0.375,"d":"37.50%"}},3,2,1,0,6]
[null,34,4463,1091286573,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-07-16T10:56:00","اشواق الحربي","MOH ",{"$nulls":3},"24 Hours","2025-07-16","10:56:00","اشواق الحربي","2025-07-16","10:56:00","2025-07-16","12:43:00","اشواق الحربي","2025-07-16","12:43:00","اشواق الحربي",0.0743055555576575,{"$nulls":3},-45854.529861111114,{"$nulls":3},0,{"$nulls":3},-45854.529861111114,{"$nulls":3},-45854.529861111114,"2025-07-16","16:40:00","اشواق الحربي",0.16458333333139308,"2025-07-16","15:49:00",0.12916666666569654,"قسم الصيدلية","policies","عدم استلام ادوية"," الصيدلية رفضت صرف الوصفة الطبية، على الرغم من أنني حصلت عليها من الطبيب، وهي تتضمن جميع الأدوية المقررة لحالتي، بما في ذلك علاج التهاب المفاصل. أرغب بصرف دواء سيبرالكس , بالإضافة إلى أربع عبوات من الدواء الاخر وتم اعطائي فقط عبوتين. ","The pharmacy refused to dispense the prescription, despite the fact that I obtained it from the doctor and it includes all the medications prescribed for my condition, including treatment for arthritis. I would like to receive Cipralex, as well as four packs of the other medication, but I was only given two.",{"$nulls":5},"Satisfied","التحقيق والافادة","التوضيح والافادة",{"$nulls":3},"HOSPITAL",{"$nulls":3},"أشواق الحربي",4,{"$f":"BT36/BT37","v":{"v":0.5,"d":"50.00%"}},3,1,0,0,4,{"$nulls":3},"أشواق الحربي",6,{"$f":"CE36/CE37","v":{"v":0.375,"d":"37.50%"}},5,1,0,0,6,{"$nulls":3},"أشواق الحربي",6,{"$f":"CP36/CP37","v":{"v":0.2222222222222222,"d":"22.22%"}},2,2,2,0,6,{"$nulls":3},"أشواق الحربي",6,{"$f":"DA36/DA37","v":{"v":0.375,"d":"37.50%"}},3,2,1,0,6]
[null,35,4471,1096854326,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-07-17T15:28:00","هيا الرويلي","MOH",{"$nulls":3},"24 Hours","2025-07-17","15:28:00","هيا الرويلي","2025-07-17","15:28:00",{"$nulls":3},"2025-07-17","16:10:00","هيا الرويلي",0.02916666666715173,{"$nulls":3},-45855.67361111111,{"$nulls":3},0,{"$nulls":3},-45855.67361111111,{"$nulls":3},-45855.67361111111,"2025-07-17","20:39:00","هيا الرويلي",0.18680555556056788,"2025-07-17","19:33:00",0.14097222222335404,"قسم الموافقات الطبية","approval issue","رفع التقارير اللازمه للتأمين ","تفيد المراجعه بأنها تريد رفع التقارير اللازمه لطلب الخدمه ",{"$nulls":6},"Satisfied",{"$nulls":5},"HOSPITAL",{"$nulls":3},"Total",{"$f":"BT32+BT33+BT34+BT35+BT36","v":8},{"$f":"BU32+BU33+BU34+BU35+BU36","v":{"v":1,"d":"100%"}},7,1,0,0,{"$f":"BZ32+BZ33+BZ34+BZ35+BZ36","v":8},{"$nulls":3},"Total",{"$f":"CE32+CE33+CE34+CE35+CE36","v":16},{"$f":"CF32+CF33+CF34+CF35+CF36","v":{"v":1,"d":"100%"}},{"$f":"CG32+CG33+CG34+CG35+CG36","v":14},{"$f":"CH32+CH33+CH34+CH35+CH36","v":2},0,0,{"$f":"CK32+CK33+CK34+CK35+CK36","v":16},{"$nulls":3},"Total",{"$f":"CP32+CP33+CP34+CP35+CP36","v":27},{"$f":"CQ32+CQ33+CQ34+CQ35+CQ36","v":{"v":0.9999999999999999,"d":"100%"}},{"$f":"CR32+CR33+CR34+CR35+CR36","v":7},{"$f":"CS32+CS33+CS34+CS35+CS36","v":9},{"$f":"CT32+CT33+CT34+CT35+CT36","v":5},{"$f":"CU32+CU33+CU34+CU35+CU36","v":6},{"$f":"CV32+CV33+CV34+CV35+CV36","v":27},{"$nulls":3},"Total",{"$f":"DA32+DA33+DA34+DA35+DA36","v":16},{"$f":"DB32+DB33+DB34+DB35+DB36","v":{"v":1,"d":"100%"}},{"$f":"DC32+DC33+DC34+DC35+DC36","v":6},{"$f":"DD32+DD33+DD34+DD35+DD36","v":7},{"$f":"DE32+DE33+DE34+DE35+DE36","v":2},{"$f":"DF32+DF33+DF34+DF35+DF36","v":1},{"$f":"DG32+DG33+DG34+DG35+DG36","v":16}]
[null,36,4472,2136349913,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-07-17T15:16:00","اشواق الحربي","CHI",{"$nulls":3},"48 Hours","2025-07-17","15:16:00","اشواق الحربي","2025-07-17","15:16:00","2025-07-17","15:40:00","اشواق الحربي","2025-07-17","15:40:00","اشواق الحربي",{"$f":"(Y38+X38)-(T38+S38)","v":0.016666666670062114},{"$nulls":3},-45855.65277777778,{"$nulls":3},0,{"$nulls":3},-45855.65277777778,{"$nulls":3},-45855.65277777778,"2025-07-19","13:31:00","اشواق الحربي",1.9104166666656965,"2025-07-19","13:31:00",1.9104166666656965,"الموافقات الطبية","miscommunicatoin","موافقه تأمين","السلام عليكم ورحمة الله وبركاته، زوجتى دخلت مستشفى الحمادي النزهه يوم 02/07/2025م لاجراء عملية قيصرية ولادة وهذه العملية على التامين الطبي بشركة التعاونية وابلغوني ان التامين موافق على مبلغ 15000 الف ريال وانه غطى تكلفت 3 ايام تنويم وبلغوني انه في حال احتجتم ان تجلسون اكثر من ذلك تدفوع فرق ابلغتهم انا لا نريد ان نجلس اكثر من الموافق عليه من قبل التامين ولا نحتاج اكثر من ذلك في اليوم الثالث اتت الدكتورة وابلغتنا ان التامين موافق على جلوسنا يوم اضافي وقالت اجلسو ولم نوقع على اي ورقه بدفع رسوم اضافية او اي شي في اليوم الرابع خرجنا من المستفى وبعدها بيومين وصلني مسج انه على دفع رسوم اضافية مبلغ 2691 ريال واتصلو بي وشرحت لهم ماحصل ورفضت دفع المبلغ لانه لم اوفق على الجلوس الا بامر من الدكتورة المشرفه على حالتنا الصحية ولم يتواصل معنا اي شخص من المستشفى اثناء تنومينا او خروجنا بدفع اي مبلغ\n","My wife was admitted to Al Hammadi Hospital (Al Nahda branch) on 02/07/2025 to undergo a cesarean section for delivery. The procedure was covered by the health insurance of the Cooperative Insurance Company, and I was informed that the insurance had approved an amount of 15,000 SAR, which includes coverage for 3 days of hospitalization. I was also told that if we needed to stay beyond those 3 days, we would have to pay the difference.\n\nI clearly informed them that we did not wish to stay beyond the approved period, and that we did not require any additional days.\n\nOn the third day, the doctor came and informed us that the insurance had approved an additional day of stay. She advised us to stay, and we did. At no point did we sign any document agreeing to pay additional fees or charges.\n\nOn the fourth day, we were discharged from the hospital. However, two days later, I received a message stating that I had to pay additional fees amounting to 2,691 SAR. I was contacted by phone, and I explained what had happened. I refused to pay the amount, as we only stayed upon the doctor's recommendation, based on our medical condition. No one from the hospital contacted us during our stay or at the time of discharge to inform us of any additional charges or ask for payment.",{"$nulls":5},"Satisfied","التحقيق والافادة","الافادة التامة والتوضيح بشأن المدة المحددة والمسموح فيها للبقاء للمستشفى تحت تغطية التأمين وفيما عدا ذلك يجب الدفع المبلغ المستحق",{"$nulls":3},"HOSPITAL"]
[null,37,4473,1049849563,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-07-18T02:55:00","اشواق الحربي",{"$nulls":4},"72 Hours","2025-07-17","16:14:00","اشواق الحربي","2025-07-18","02:55:00","2025-07-19","20:22:00","اشواق الحربي","2025-07-19","20:23:00","اشواق الحربي",1.7277777777781012,"2025-07-20","13:58:00","اشواق الحربي",0.7326388888832298,"2025-07-20","14:00:00","اشواق الحربي",1.3888888934161514E-3,"2025-07-21","16:54:00","اشواق الحربي",1.8548611111109494,{"$nulls":3},-45857.84930555556,"2025-07-22","13:46:00","اشواق الحربي",2.7243055555518367,"2025-07-21","21:01:00",2.0263888888875954,"قسم الباطنية","miscommunicatoin+negligence","عدم الافادة ","لم يمنحني الطبيب سعد الزهراني حقي الكامل ولا الوقت الكافي للاستفسار عن مشكلتي، إذ إنه خرج في منتصف حديثي بعد قرابة عشر دقائق، وتوجّه إلى المريض التالي في الغرفة المجاورة، وقال لي:  سنكمل الإجابة عن استفساراتك في الموعد القادم! ، كما طلب مني الحضور بعد يومين دون موعد مسبق، وتسجيل اسمي ضمن قائمة الانتظار.  ولم يُبدِ أي تقدير لوقتي أو لظرفي، على الرغم من أنني قد فرّغت نفسي خصيصاً لهذا الموعد، الذي لم يكن مُرضياً إطلاقاً. هذا بالإضافة إلى انتظاري الطويل قبل الدخول على الطبيب، حيث تجاوزت مدة الانتظار نصف ساعة من وقت الموعد المحدد،","Dr. Saad Al Zahrani didn't give me my full due or enough time to inquire about my problem. He left in the middle of my conversation after about ten minutes and went to the next patient in the next room. He said, \"We will continue answering your questions at the next appointment!\" He also asked me to come in two days later without an appointment and to put my name on the waiting list. He showed no appreciation for my time or my circumstances, even though I had made myself available specifically for this appointment, which was not at all satisfactory. In addition, I had to wait a long time before seeing the doctor, as the waiting time exceeded half an hour after the scheduled appointment time.","قسم الباطنية",null,"الدكتور في اجازة تم التواصل معة وتبليغة , وتم التواصل مع مدير القسم ورفض التجاوب بحكم ان الدكتور المعني يجب ان يعطي الرد للشكوى وعلية تم تصعيد الشكوى وعلية  لم يتم الرد من القسم المعني","اجازة للدكتور-رفض رئيس القسم الرد ","سعد الزهراني - فواز التركي","Dissatisfied","افادة","اعتذار ",{"$nulls":3},"PATIIENT",{"$nulls":3},"CCHI",8,{"v":0.1194,"d":"11.94%"},{"$nulls":8},"MOH",16,{"$f":"CE39/67","v":{"v":0.23880597014925373,"d":"23.88%"}},{"$nulls":8},"Patient",27,{"$f":"CP39/67","v":{"v":0.40298507462686567,"d":"40.30%"}},{"$nulls":8},"Patient' relatives",16,{"$f":"DA39/67","v":{"v":0.23880597014925373,"d":"23.88%"}}]
[null,38,4474,1219095831,"وزارة الصحة","التنويم","التمريض","تمريض الحضانة","2025-07-17T17:09:00","هيا الرويلي","MOH",{"$nulls":3},"24 Hours","2025-07-17","17:09:00","هيا الرويلي","2025-07-17","17:09:00",{"$nulls":3},"2025-07-17","17:12:00","هيا الرويلي",2.0833333328482695E-3,{"$nulls":3},-45855.71666666667,{"$nulls":3},0,{"$nulls":3},{"$f":"(AK40+AJ40)-(Y40+X40)","v":-45855.71666666667},{"$nulls":3},-45855.71666666667,"2025-07-17","17:14:00","هيا الرويلي",1.3888888861401938E-3,"2025-07-17","17:14:00",1.3888888861401938E-3,"قسم الحضانه ","negligence","تسلخات في جلد الطفل ","تفيد والدة الطفله بوجود تسلخات بالطفه نتيجة اهمال الحضانه ",null,"الحضانه ",{"$nulls":4},"Dissatisfied","التحقيق بالامر ","التحقيق ومراجعة الكاميرات والافاده بالامر ",{"$nulls":3},"HOSPITAL"]
[null,39,4479,2307895942,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-07-19T09:24:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-07-19","08:36:00","هيا الرويلي","2025-07-19","09:24:00","2025-07-19","09:41:00","هيا الرويلي","2025-07-19","09:41:00","هيا الرويلي",0.011805555550381541,{"$nulls":3},-45857.40347222222,{"$nulls":3},{"$f":"(AG41+AF41)-(AC41+AB41)","v":0},{"$nulls":3},-45857.40347222222,{"$nulls":3},{"$f":"(AO41+AN41)-(Y41+X41)","v":-45857.40347222222},"2025-07-20","11:47:00","هيا الرويلي",1.0875000000014552,"2025-07-19","12:05:00",0.09999999999854481,"فني الاشعه ","attitude","دخول بغير استئذان ","تفيد المرافقه بدخول فني الاشعه الى غرفة المريضه بدون استئذان ",null,"قسم الاشعه ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIIENT",{"$nulls":3},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,40,4481,1077898466,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-07-19T08:59:00","هيا الرويلي","MOH ",{"$nulls":3},"24 Hours","2025-07-19","08:59:00","هيا الرويلي","2025-07-19","08:59:00",{"$nulls":3},"2025-07-19","09:07:00","هيا الرويلي",0.00555555555911269,{"$nulls":3},{"$f":"(AC42+AB42)-(Y42+X42)","v":-45857.37986111111},{"$nulls":3},0,{"$nulls":3},-45857.37986111111,{"$nulls":3},-45857.37986111111,"2025-07-19","13:34:00","هيا الرويلي",0.18541666666715173,"2025-07-19","13:21:00",0.17638888888905058,"قسم الموافقات الطبية","approval issue","لم يتم رفع الخدمه بشكل كافي ","يفيد المراجع بأنه بسبب عدم رفع التقاريرلتأمين  بشكل كافي ترتب عليه مبلغ مالي ",null,"الموافقات الطبية",{"$nulls":4},"Satisfied",{"$nulls":5},"HOSPITAL",{"$nulls":3},7,1,0,0,{"$nulls":7},14,2,0,0,{"$nulls":7},7,9,5,6,{"$nulls":7},6,7,2,1]
[null,41,4484,2060001317,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-07-19T21:00:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-07-19","10:49:00","هيا الرويلي","2025-07-19","21:00:00","2025-07-20","10:06:00","هيا الرويلي","2025-07-20","10:06:00","هيا الرويلي",0.5458333333299379,"2025-07-20","13:58:00","ابرار الشمري",0.16111111111240461,"2025-07-21","08:59:00","هيا الرويلي",0.7923611111109494,{"$nulls":3},-45858.42083333333,{"$nulls":3},-45858.42083333333,"2025-07-22","09:07:00","هيا الرويلي",1.9590277777824667,"2025-07-22","09:06:00",1.9583333333357587,"استقبال الاسنان ","prescription issue","اخذ مبلغ الكشفيه لجلسات المتابعه ","يفيد المراجع انه يتم اخذ مبلغ الكشفيه لجلسات المتابعه ","\"The reviewer states that a consultation fee is being charged for follow-up sessions.","العيادات الخارجيه ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIIENT",{"$nulls":3},{"$f":"BS42/BT39","v":{"v":0.875,"d":"87.50%"}},{"$f":"BT42/BT39","v":{"v":0.125,"d":"12.50%"}},{"$f":"BU42/BT39","v":{"v":0,"d":"0%"}},{"$f":"BV42/BT39","v":{"v":0,"d":"0%"}},{"$nulls":7},{"$f":"CD42/CE39","v":{"v":0.875,"d":"87.50%"}},{"$f":"CE42/CE39","v":{"v":0.125,"d":"12.50%"}},{"$f":"CF42/CE39","v":{"v":0,"d":"0.00%"}},{"$f":"CG42/CE39","v":{"v":0,"d":"0.00%"}},{"$nulls":7},{"$f":"CO42/CP39","v":{"v":0.25925925925925924,"d":"26%"}},{"$f":"CP42/CP39","v":{"v":0.3333333333333333,"d":"33%"}},{"$f":"CQ42/CP39","v":{"v":0.18518518518518517,"d":"19%"}},{"$f":"CR42/CP39","v":{"v":0.2222222222222222,"d":"22%"}},{"$nulls":7},{"$f":"CZ42/DA39","v":{"v":0.375,"d":"38%"}},{"$f":"DA42/DA39","v":{"v":0.4375,"d":"44%"}},{"$f":"DB42/DA39","v":{"v":0.125,"d":"13%"}},{"$f":"DC42/DA39","v":{"v":0.0625,"d":"6%"}}]
[null,42,4488,1063847014,"مراجع","العيادات الخارجية","الطبي","عيادات العقم والإنجاب","2025-07-19T15:53:00","منتهى الزغيبي",{"$nulls":4},"More than 72 hours","2025-07-19","15:53:00","منتهى الزغيبي","2025-07-19","15:53:00","2025-07-19","16:09:00","منتهى الزغيبي","2025-07-19","16:09:00","منتهى الزغيبي",0.011111111110949423,"2025-07-20","13:58:00","ابرار الشمري",0.9090277777722804,"2025-07-21","08:59:00","منتهى ",0.7923611111109494,"2025-07-22","13:49:00","منتهى ",2.9027777777737356,{"$nulls":3},-45857.67291666667,"2025-07-24","09:52:00","منتهى الزغيبي",4.7381944444423425,"2025-07-23","13:05:00",3.8722222222204437,"د.حسن ","miscommunicatoin","عدم عمل جميع التحاليل من وجهة نظر المراجعه","خضعت لعمليتي أطفال أنابيب (15 ديسمبر و3 سبتمبر) وفشلتا. بعد مراجعة مستشفى آخر، تبين أن السبب هو مشكلة في السائل المنوي لم تُشخّص لأن الطبيب لم يطلب التحليل. نطلب التحقيق بسبب الضرر النفسي والمادي.","I had two failed IVF procedures (Dec 15 & Sep 3). Another hospital found sperm issues that weren’t diagnosed because no semen analysis was done. We request an investigation due to emotional and financial harm.","قسم العقم والإنجاب",null,"لم يتم الرد من قبل القسم المعني ","لايوجد رد من القسم ","د.سعد الحسن ","Satisfied","الرد والافادة","لا يوجد اجراء فقط توضيح للمراجعه","المتابعة المستمرة ","توضيح للمراجعة جميع الاجراءات والتوقيع عليها ",null,"PATIIENT"]
[null,43,4490,2049936269,"مراجع","التنويم","التمريض","تمريض تنويم الباطنية","2025-07-20T09:58:00","منتهى الزغيبي",{"$nulls":4},"72 Hours","2025-07-20","09:49:00","منتهى الزغيبي","2025-07-20","09:58:00","2025-07-20","10:12:00","منتهى الزغيبي","2025-07-20","10:17:00","منتهى الزغيبي",0.013194444443797693,"2025-07-21","09:00:00","منتهى",0.9465277777781012,{"$nulls":3},-45859.375,{"$nulls":3},-45858.42847222222,{"$nulls":3},-45858.42847222222,"2025-07-22","10:24:00","منتهى الزغيبي",2.0048611111124046,"2025-07-21","11:01:00",1.030555555553292,"قسم التمريض","attitude","تعامل غير مهني من الممرضات ","يفيد المراجع بسوء معاملت الممرضات والتأخير في اعطاء الادوية ","The patient reports poor treatment by nurses and delays in giving medications.","التنويم ",null,"لم يتم الرد من قبل القسم المعني ","لايوجد رد من القسم ","قسم التمريض","No Response","الرد والافادة","تم اتخاذ اجراء اداري","المتابعة المستمرة ",null,null,"PATIIENT",{"$nulls":3},"In-Patient",5,{"$f":"BT45/BT48","v":{"v":0.625,"d":"62.50%"}},{"$nulls":8},"In-Patient",4,{"$f":"CE45/CE48","v":{"v":0.25,"d":"25.00%"}},{"$nulls":8},"In-Patient",9,{"$f":"CP45/CP48","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$nulls":8},"In-Patient",11,{"$f":"DA45/DA48","v":{"v":0.6875,"d":"68.75%"}}]
[null,44,4491,2281233490,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2025-07-20T11:04:00","هيا الرويلي",{"$nulls":4},"24 Hours","2025-07-20","11:04:00","هيا الرويلي","2025-07-20","11:04:00",{"$nulls":3},"2025-07-20","11:11:00","هيا الرويلي",0.004861111112404615,{"$nulls":3},-45858.46597222222,{"$nulls":3},0,{"$nulls":3},-45858.46597222222,{"$nulls":3},-45858.46597222222,"2025-07-20","11:23:00","هيا الرويلي",0.008333333338669036,"2025-07-20","11:12:00",6.944444467080757E-4,"الموافقات الطبية","insurance claims","يفيد المراجع بعدم ارسال التقارير الكافيه للتامين ","يفيد المراجع بعدم ارسال التقارير الكافيه للتامين مما ترتب عليه مبالغ ماديه ","\"The reviewer states that sufficient reports were not sent to the insurance, which resulted in financial charges.\"\n\n","الموافقات الطبية",{"$nulls":4},"Dissatisfied",{"$nulls":5},"HOSPITAL",{"$nulls":3},"Out-Patient",3,{"$f":"BT46/BT48","v":{"v":0.375,"d":"37.50%"}},{"$nulls":8},"Out-Patient",10,{"$f":"CE46/CE48","v":{"v":0.625,"d":"62.50%"}},{"$nulls":8},"Out-Patient",17,{"$f":"CP46/CP48","v":{"v":0.6296296296296297,"d":"62.96%"}},{"$nulls":8},"Out-Patient",2,{"$f":"DA46/DA48","v":{"v":0.125,"d":"12.50%"}}]
[null,45,4493,1032300509,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-07-20T15:07:00","هيا الرويلي",{"$nulls":4},"72 Hours","2025-07-20","13:52:00","هيا الرويلي","2025-07-20","15:07:00","2025-07-20","15:31:00","هيا الرويلي","2025-07-20","15:31:00","هيا الرويلي",0.016666666662786156,{"$nulls":3},-45858.646527777775,{"$nulls":3},0,{"$nulls":3},-45858.646527777775,"2025-07-23","09:49:00","هيا الرويلي",2.7625000000043656,{"$nulls":3},-45858.646527777775,null,null,-45858.646527777775,"دكتور هاني ","malpractice","لم يتم تقديم الخدمه بشكل جيد ","تفيد المراجعه بان الدكتور هاني لم يقم بتقديم خدمة الاسنان بشكل جيد مما ادى الى تلف السن ","\"The review indicates that Dr. Hani did not provide the dental service properly, which resulted in damage to the tooth.\"\n\n","عيادات الاسنان ",{"$nulls":4},"Closed",{"$nulls":5},"HOSPITAL",{"$nulls":3},"ER",0,{"$f":"BT47/BT48","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"ER",2,{"$f":"CE47/CE48","v":{"v":0.125,"d":"12.50%"}},{"$nulls":8},"ER",1,{"$f":"CP47/CP48","v":{"v":0.037037037037037035,"d":"3.70%"}},{"$nulls":8},"ER",3,{"$f":"DA47/DA48","v":{"v":0.1875,"d":"18.75%"}}]
[null,46,4494,2136349913,"مجلس الضمان الصحي","التنويم","الإداري","قسم الخدمة الإجتماعية","2025-07-20T14:26:00","هيا الرويلي","CHI",{"$nulls":3},"24 Hours","2025-07-20","14:26:00","هيا الرويلي","2025-07-20","14:26:00",{"$nulls":3},"2025-07-20","14:33:00","هيا الرويلي",0.004861111105128657,{"$nulls":3},-45858.60625,{"$nulls":3},0,{"$nulls":3},-45858.60625,{"$nulls":3},-45858.60625,"2025-07-21","08:46:00","هيا الرويلي",0.7590277777781012,"2025-07-20","20:08:00",0.23263888889050577,"الخدمه الأجتماعيه ","miscommunicatoin+negligence","عدم ابلاغ المريض بموافقة او رفض التأمين ","عدم ابلاغ المريض بموافقة او رفض التأمين ","\"The patient was not informed of the insurance approval or denial.\"","الخدمه الاجتماعيه ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIIENT",{"$nulls":3},"Total",{"$f":"BT45+BT46+BT47","v":8},{"$f":"BU45+BU46+BU47","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"CE45+CE46+CE47","v":16},{"$f":"CF45+CF46+CF47","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"CP45+CP46+CP47","v":27},{"$f":"CQ45+CQ46+CQ47","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"DA45+DA46+DA47","v":16},{"$f":"DB45+DB46+DB47","v":{"v":1,"d":"100%"}}]
[null,47,4495,1030684532,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-07-20T14:41:00","اشواق الحربي","CHI",{"$nulls":3},"24 Hours","2025-07-20","14:41:00","اشواق الحربي","2025-07-20","14:41:00","2025-07-20","14:57:00","اشواق الحربي","2025-07-20","14:57:00","اشواق الحربي",0.011111111110949423,{"$nulls":3},-45858.62291666667,{"$nulls":3},0,{"$nulls":3},-45858.62291666667,{"$nulls":3},-45858.62291666667,"2025-07-21","13:11:00","اشواق الحربي",0.9263888888890506,"2025-07-21","19:38:00",1.195138888891961,"قسم الموافقات الطبية","insurance claims","عدم الابلاغ بموافقة التأمين","تم دخول المريض انقاذ حياة  وتركيب بالونة وعمل عملية قسطرة للقلب، حيث تم عمل القسطرة وتنويمه في العناية المركزة لمدة أسبوعين وتم رفع طلب لشركة التأمين بالموافقة في حينها ولكن تبين أن شركة التأمين ردت على طلب الموافقة بأن رفض الشركة هو ليس رفض نهائي وإنما رفض حتى يقوم الدكتور بتزويدهم بالنواقص والمبررات الطبية المطلوبة لقيامه بهذا الاجراء ومطالبتي الان بالسداد من قبل المستشفى بسبب الرفض. ","The patient was admitted for lifesaving surgery, a balloon was inserted, and a cardiac catheterization was performed. The catheterization was performed and he was admitted to the intensive care unit for two weeks. A request was submitted to the insurance company for approval at the time, but it turned out that the insurance company responded to the approval request by stating that the company's refusal was not a final refusal, but rather a refusal until the doctor provides them with the deficiencies and medical justifications required for him to perform this procedure. I am now being asked to pay by the hospital due to the refusal.","قسم الموافقات الطبية",{"$nulls":4},"Satisfied","التحقق والافادة","ارفاق صور موافقة التأمين ويتضمن موافقة جزئية وعليها فأنة تم الافادة والتوضيح",{"$nulls":3},"HOSPITAL",{"$nulls":3},"Medical",1,{"$f":"BT49/BT53","v":{"v":0.125,"d":"12.50%"}},{"$nulls":8},"Medical",6,{"$f":"CE49/CE53","v":{"v":0.375,"d":"37.50%"}},{"$nulls":8},"Medical",16,{"$f":"CP49/CP53","v":{"v":0.5925925925925926,"d":"59.26%"}},{"$nulls":8},"Medical",4,{"$f":"DA49/DA53","v":{"v":0.25,"d":"25.00%"}}]
[null,48,4501,1081939116,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-07-21T11:40:00","هيا الرويلي","MOH ",{"$nulls":3},"24 Hours","2025-07-21","11:40:00","هيا الرويلي","2025-07-21","11:40:00",{"$nulls":3},"2025-07-21","12:08:00","هيا الرويلي",0.01944444444961846,{"$nulls":3},-45859.50555555556,{"$nulls":3},0,{"$nulls":3},-45859.50555555556,{"$nulls":3},-45859.50555555556,"2025-07-21","14:26:00","هيا الرويلي",0.09583333333284827,"2025-07-21","13:46:00",0.06805555555183673,"دكتور سامي ","Technical issue","رفع اجازه في نظام صحتي ","تفيد المراجعه بأنه لم يتم رفع الاجازه في منصة صحتي ","The review indicates that the leave was not submitted on the Sehhaty platform.","الجراحه العامه ",{"$nulls":4},"Satisfied",{"$nulls":5},"HOSPITAL",{"$nulls":3},"Admin",7,{"$f":"BT50/BT53","v":{"v":0.875,"d":"87.50%"}},{"$nulls":8},"Admin",8,{"$f":"CE50/CE53","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"Admin",5,{"$f":"CP50/CP53","v":{"v":0.18518518518518517,"d":"18.52%"}},{"$nulls":8},"Admin",7,{"$f":"DA50/DA53","v":{"v":0.4375,"d":"43.75%"}}]
[null,49,4503,1080193061,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-07-21T14:03:00","هيا الرويلي",{"$nulls":4},"24 Hours","2025-07-21","14:03:00","هيا الرويلي","2025-07-21","14:03:00","2025-07-23","10:32:00","هيا الرويلي","2025-07-23","10:32:00","هيا الرويلي",1.8534722222175333,{"$nulls":3},-45861.438888888886,{"$nulls":3},0,{"$nulls":3},-45861.438888888886,{"$nulls":3},-45861.438888888886,"2025-07-23","11:47:00","هيا الرويلي",0.05208333333575865,"2025-07-23","11:23:00",0.0354166666729725,"قسم الطوارئ ","miscommunicatoin","اخذ مبلغ الكشفيه دون تقديم خدمه ","يفيد زوج المريضه انه تم  اخذ مبلغ الكشفيه دون تقديم خدمه ","\"The patient's husband reports that the consultation fee was collected without any service being provided.\"","الطوارئ ",{"$nulls":4},"Satisfied","تم التحقق في الامر ","استرداد المبلغ للمراجع ",{"$nulls":3},"PATIIENT",{"$nulls":3},"Nursing",0,{"$f":"BT51/BT53","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Nursing",1,{"$f":"CE51/CE53","v":{"v":0.0625,"d":"6.25%"}},{"$nulls":8},"Nursing",5,{"$f":"CP51/CP53","v":{"v":0.18518518518518517,"d":"18.52%"}},{"$nulls":8},"Nursing",3,{"$f":"DA51/DA53","v":{"v":0.1875,"d":"18.75%"}}]
[4,50,4508,2305448579,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2025-07-22T10:58:00","هيا الرويلي","MOH ",{"$nulls":3},"24 Hours","2025-07-22","10:58:00","هيا الرويلي","2025-07-22","10:58:00",{"$nulls":3},"2025-07-22","11:09:00","هيا الرويلي",0.00763888889196096,{"$nulls":3},-45860.464583333334,{"$nulls":3},0,{"$nulls":3},-45860.464583333334,{"$nulls":3},-45860.464583333334,"2025-07-23","09:58:00","هيا الرويلي",0.9506944444437977,"2025-07-23","09:03:00",0.9124999999985448,"قسم المختبير ","miscommunicatoin+negligence","نتيجة تحليل ","يفيد والد الطفل أن التحاليل التي أجراها لابنه حديث الولادة لم تظهر نتائجها، وعند تواصله مع المختبر أفادوه بعدم وجود أي تحليل مسجل باسم الطفل.","The child's father states that the test results for his newborn have not been released. When he contacted the laboratory, he was informed that there is no record of any tests conducted for the child.\n\n\n\n\nAsk ChatGPT\n","قسم المختبر ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIIENT",{"$nulls":3},"Support Services",0,{"$f":"BT52/BT53","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Support Services",1,{"$f":"CE52/CE53","v":{"v":0.0625,"d":"6.25%"}},{"$nulls":8},"Support Services",1,{"$f":"CP52/CP53","v":{"v":0.037037037037037035,"d":"3.70%"}},{"$nulls":8},"Support Services",2,{"$f":"DA52/DA53","v":{"v":0.125,"d":"12.50%"}}]
[null,51,4509,2119670574,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-07-22T11:57:00","منتهى الزغيبي",{"$nulls":4},"More than 72 hours","2025-07-22","11:53:00","منتهى الزغيبي","2025-07-22","11:57:00","2025-07-22","12:11:00","منتهى الزغيبي","2025-07-22","12:12:00","منتهى الزغيبي",0.010416666664241347,"2025-07-23","11:57:00","منتهى",0.9895833333357587,"2025-07-24","11:59:00","منتهى ",1.0013888888861402,"2025-07-26","13:26:00","منتهى ",4.051388888889051,{"$nulls":3},-45860.50833333333,"2025-07-28","18:06:00","ابرار الشمري",6.2458333333343035,"2025-07-28","18:06:00",6.2458333333343035,"د.عزة","miscommunicatoin","عدم الوضوح ","يفيد المراجع بان تم الدخول لموعد استشارة طبية وبعد الخروج تم طلب دفع رسوم جلسة علاج سلوكي  دون توضيح\nسبب او  مبرر بحجة تجاوز وقت الاستشارة المحدد  وهو 10 دقائق ولم يتم توضيح ذلك للمريض","The patient reports that he entered for a medical consultation appointment and was asked to pay for a behavioral therapy session without explaining the reason or any other reason. The consultation time exceeded 10 minutes and this was not explained to the patient.","الطب النفسي ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIIENT",{"$nulls":3},"Total",{"$f":"BT49+BT50+BT51+BT52","v":8},{"$f":"BU49+BU50+BU51+BU52","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"CE49+CE50+CE51+CE52","v":16},{"$f":"CF49+CF50+CF51+CF52","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"CP49+CP50+CP51+CP52","v":27},{"$f":"CQ49+CQ50+CQ51+CQ52","v":{"v":0.9999999999999998,"d":"100%"}},{"$nulls":8},"Total",{"$f":"DA49+DA50+DA51+DA52","v":16},{"$f":"DB49+DB50+DB51+DB52","v":{"v":1,"d":"100%"}}]
[null,52,4511,2210229056,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-07-22T16:41:00","اشواق الحربي",{"$nulls":4},"24 Hours","2025-07-22","16:41:00","اشواق الحربي","2025-07-22","16:41:00","2025-07-22","16:49:00","اشواق الحربي","2025-07-22","16:49:00","اشواق الحربي",0.005555555551836733,{"$nulls":3},-45860.700694444444,{"$nulls":3},0,{"$nulls":3},-45860.700694444444,{"$nulls":3},-45860.700694444444,"2025-07-23","13:12:00","اشواق الحربي",0.8493055555591127,"2025-07-23","07:39:00",0.6180555555547471,"الموافقات الطبية","approval issue","موافقه تأمين","عدم متابعة الطلب مما ادى الى رفض شركة التأمين وتدهور حالتي الصحية برقم طلب 82280433 ، وعدم ارفاق مبررات كافية ومعلومات","Failure to follow up on the request, which led to the insurance company’s rejection and the deterioration of my health condition, with request number 82280433, and failure to attach sufficient justifications and information","الموافقات الطبية",{"$nulls":4},"Satisfied","التحقق والافادة","تمت الافادة وارسال طلب الرفض من قبل شركة التأمين",{"$nulls":3},"PATIIENT"]
[null,53,4512,1037058920,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المتوسطة","2025-07-22T20:09:00","ابرار الشمري",{"$nulls":4},"More than 72 hours","2025-07-22","20:04:00","ابرار الشمري","2025-07-22","20:09:00","2025-07-22","20:16:00","ابرار الشمري","2025-07-22","20:19:00","ابرار الشمري",0.006944444445252884,{"$nulls":3},-45860.84652777778,{"$nulls":3},0,{"$nulls":3},-45860.84652777778,{"$nulls":3},-45860.84652777778,"2025-07-27","09:40:00","ابرار الشمري",4.556250000001455,"2025-07-23","11:50:00",0.6465277777751908,null,"malpractice+negligence","سوء بالخدمة ","يشكو المريض من تدني جودة الخدمة، حيث إنه قبل أسبوع لم يتم توصيل الحليب عبر أنبوب التغذية بشكل صحيح، مما أدى إلى انسكابه على الأرض.\n\nواليوم، توجد إصابة في العين اليسرى، ومن الضروري التحقيق لمعرفة المسؤول عن ذلك.","The patient complains about the low quality of service, as a week ago, The milk that was administered via the feeding tube was not properly connected, resulting in spillage onto the floor. \nToday, there is a wound on the left eye, and it is necessary to investigate who is responsible.",{"$nulls":5},"Dissatisfied","التحقق من قبل رئيس القسم  واتضح فعلاً وجود  خلل في انبوب الحليب التابع للمراجع  ","الاعتذار لذوي المراجع واتخاذ اجراء اللازم من قبل رئيس القسم ","تشديد الرقابه على المرضى من قبل المسوؤلين على التمريض واتخاذ الاجراءات اللازمة في حال حدوث اخطاء ","الاعتذار لذوي المراجع واتخاذ اجراء اللازم من قبل رئيس القسم ",null,"PATIIENT"]
[null,54,4512,1037058920,"ذوي المراجع","التنويم","الخدمات المساندة","قسم النظافة","2025-07-22T20:04:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-07-22","20:04:00","ابرار الشمري","2025-07-22","20:04:00","2025-07-22","20:16:00","ابرار الشمري","2025-07-22","20:18:00","ابرار الشمري",0.00972222222480923,"2025-07-23","19:57:00","ابرار الشمري",0.9854166666700621,{"$nulls":3},-45861.83125,{"$nulls":3},-45860.84583333333,{"$nulls":3},-45860.84583333333,"2025-07-24","17:34:00","ابرار الشمري",1.8861111111109494,"2025-07-24","13:00:00",1.695833333331393,null,"negligence","سوء بالخدمة ","عدم القيام بالتنظيف الدوري للغرفه ","The Patient Expresses dissatisfaction with Level of room cleanliness as it is not cleaned regularly, and when it is cleaned, it is not done properly.\n",{"$nulls":5},"Satisfied","التحقق من الكاميرات ","خلاف ماذكر بالشكوى حيث تم المرور من قبل قسم النظافه على المراجع 6 مرات ",null,"خلاف ماذكر بالشكوى حيث تم المرور من قبل قسم النظافه على المراجع 6 مرات ",null,"HOSPITAL"]
[null,55,4514,1008844431,"وزارة الصحة","التنويم","الطبي","تنويم الجراحة العامة","2025-07-22T20:16:00","اشواق الحربي",{"$nulls":4},"24 Hours","2025-07-22","20:16:00","اشواق الحربي","2025-07-22","20:16:00","2025-07-22","20:23:00","اشواق الحربي","2025-07-22","20:23:00","اشواق الحربي",0.004861111112404615,{"$nulls":3},-45860.84930555556,{"$nulls":3},0,{"$nulls":3},-45860.84930555556,{"$nulls":3},-45860.84930555556,"2025-07-23","15:45:00","اشواق الحربي",0.8069444444408873,"2025-07-23","15:45:00",0.8069444444408873,"الجراحة العامة","miscommunicatoin","تاخير العملية","تأخير في في اجراءات العملية علماً بأن المريض تم دخولة للتنويم الساعة 10 صباح وحتى 3:30 م ,ولم يتم افادة المريض بالخطة العلاجية او دخولة لاجراء العملية ","Delay in the operation procedures, noting that the patient was admitted for hospitalization from 10:00 AM until 3:30 PM, and the patient was not informed of the treatment plan or his admission for the operation.","الجراحة العامة",{"$nulls":4},"Dissatisfied","التحقق والافادة","التوضيح والافادة",{"$nulls":3},"HOSPITAL"]
[null,56,4516,1008844431,"مجلس الضمان الصحي","التنويم","الطبي","تنويم الجراحة العامة","2025-07-23T14:05:00","هيا الرويلي",{"$nulls":4},"24 Hours","2025-07-23","14:05:00","هيا الرويلي","2025-07-23","14:05:00",{"$nulls":3},"2025-07-23","14:34:00","هيا الرويلي",0.020138888889050577,{"$nulls":3},-45861.606944444444,{"$nulls":3},0,{"$nulls":3},-45861.606944444444,{"$nulls":3},-45861.606944444444,"2025-07-23","15:45:00","هيا الرويلي",0.04930555555620231,"2025-07-23","14:51:00",0.011805555557657499,"دكتور جمال الدين ","policies","تاخر في اجراءات العمليه ","يفيد المريض بتأخر الطبيب اجراء العمليه ","\"The patient reports a delay in the doctor's procedure.\"","تنويم الجراحه العامه ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"HOSPITAL"]
[null,57,4519,1112327679,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-07-23T19:45:00","اشواق الحربي","MOH",{"$nulls":3},"24 Hours","2025-07-23","19:45:00","اشواق الحربي","2025-07-23","19:45:00","2025-07-23","20:00:00","اشواق الحربي","2025-07-23","20:00:00","اشواق الحربي",0.010416666671517305,{"$nulls":3},-45861.833333333336,{"$nulls":3},0,{"$nulls":3},-45861.833333333336,{"$nulls":3},-45861.833333333336,"2025-07-24","18:24:00","اشواق الحربي",0.9333333333343035,"2025-07-24","18:24:00",0.9333333333343035,"اسراء الحسن","miscommunicatoin+negligence","تاخبر في الاجراء ","حضرتُ إلى قسم الطوارئ بسبب نزيف في الأسبوع السادس من الحمل، وانتظرت الطبيبة لفترة و هي الدكتورة أسراء محمد الحسن ، ثم أُجري لي سونار مهبلي بعد ذلك، ثم انتظرت لمدة ساعتين، ثم أُبلغت بأن الطبيبة لن تحضر، وتم التواصل معها هاتفيًا، حيث أفادت بأن النزيف طبيعي ونصحتني بمراجعة طبيبتي الخاصة لتحديد موعد ولم يتم صرف أي أدوية لتثبيت الحمل وكان من المفترض عدم إجراء سونار مهبلي نظرًا لاستمرار النزيف لدي","I came to the emergency department due to bleeding in the sixth week of pregnancy, and I waited for a while for the doctor, Dr. Israa Mohammed Al-Hassan, and then I had a vaginal ultrasound done. I waited for two hours, and then I was informed that the doctor would not be coming. I contacted her by phone, and she said that the bleeding was normal and advised me to see my private doctor to set an appointment. No medications were prescribed to stabilize the pregnancy, and it was not supposed to be done for a vaginal ultrasound due to my continued bleeding.",{"$nulls":5},"Dissatisfied","التحقيق والافادة","التوضيح والافادة",{"$nulls":3},"PATIIENT"]
[null,58,4525,1019513348,"مراجع","العيادات الخارجية","الطبي","عيادات الغدد الصماء","2025-07-24T11:59:00","منتهى الزغيبي",{"$nulls":4},"More than 72 hours","2025-07-24","11:48:00","منتهى الزغيبي","2025-07-24","11:59:00","2025-07-24","15:04:00","منتهى الزغيبي","2025-07-24","15:06:00","منتهى الزغيبي",0.12986111111240461,"2025-07-26","19:43:00","منتهى",2.1923611111124046,"2025-07-27","13:42:00","منتهى ",0.7493055555532919,"2025-07-28","17:38:00","ابرار الشمري",4.1055555555576575,{"$nulls":3},-45862.629166666666,{"$nulls":3},-45862.629166666666,null,null,-45862.629166666666,"د.رانيا ","miscommunicatoin","عدم الاستفادة من الزيارة","تفيد المراجعة بعدم استفادتها من زيارة الطبيبة وعدم الإجابة على اسئلتها بشكل واضح ","The reviewer reported that she did not benefit from the doctor's visit and that her questions were not answered clearly.","الغدد الصماء",{"$nulls":4},"Escalated",{"$nulls":5},"PATIIENT"]
[null,59,4529,2341723381,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-07-24T20:46:00","اشواق الحربي",{"$nulls":4},"72 Hours","2025-07-24","19:56:00","اشواق الحربي","2025-07-24","20:46:00","2025-07-26","09:24pm","اشواق الحربي","2025-07-26","19:37:00","هيا الرويلي",1.9520833333372138,"2025-07-27","14:43:00","اشواق الحربي",0.7958333333299379,"2025-07-28","09:54:00","اشواق الحربي",0.7993055555562023,{"$nulls":3},-45864.81736111111,{"$nulls":3},-45864.81736111111,"2025-07-29","08:51:00","اشواق الحربي",2.5513888888890506,"2025-07-28","17:56:00",1.929861111108039,"قسم المالية","approval issue+financial claim","موافقة تأمين","في يوم الأربعاء 23/7/2025، راجعنا الطوارئ بسبب بطء حركة الجنين، وتم تحويلنا لمراقبة نبض الجنين وأظهر التخطيط الأول عدم استقرار، فتم إعطاء محلول حتى يتغذى الجنين ويعيد حركته الطبيعية وفي ثاني تخطيط بعد المحلول كان كل شي طبيعي واستقرنبض الجنين ، رغم ذلك قررت الطبيبة إدخال المريضة للتنويم وتم رفع طلب ولادة وكان ذلك القرار دون أن تقوم بالكشف أو التأكد من جاهزية المريضة للولادة او فحصها و بعد 7 ساعات تبيّن أن الطلق خفيف والرحم مغلق، وأوصت بالبقاء لتحفيز الولادة رغم عدم اكتمال الشهر التاسع واستقرار الحالة ، أجرينا سونار وأكد أن الجنين طبيعي، بعد فترة، حضرت منسقة وسألتنا عن سبب الخروج فأوضحنا أنه لا يوجد ما يستدعي التنويم إذ كان الوضع مستقرًا ووقعنا على ورقة تحمل المسؤولية في حال حدوث أي أمر طارئ رغم أن التحاليل والسونار كانت طبيعية فطلبنا الخروج ووقعنا على إقرار تحمّل المسؤولية وفي اليوم التالي أكدت الطبيبة نفسها أن المريضة يمكنها العودة للمنزل مما يدل على أن قرار التنويم كان خاطئًا ومع ذلك الان تتم مطالبتي بدفع مبلغ 3500 ريال بعد أن اتى الرفض وهو ما نراه غير مناسب واطالب بإسقاط المبلغ كونه ناتجًا عن إجراء غير ضروري من الناحية الطبية.","On Wednesday, July 23, 2025, we went to the emergency room due to slow fetal movement. We were transferred to monitor the fetal heartbeat. The first ECG showed instability, so a solution was given to nourish the fetus and restore its normal movement. In the second ECG after the solution, everything was normal and the fetal heartbeat stabilized. Despite this, the doctor decided to admit the patient to hospital and a delivery request was submitted. This decision was made without examining or confirming the patient's readiness for delivery or examining her. After 7 hours, it was found that the labor was light and the uterus was closed. She recommended staying to induce labor despite the fact that the ninth month had not been completed and the condition had stabilized. We performed an ultrasound, which confirmed that the fetus was normal. After a while, a coordinator came and asked us about the reason for leaving. We explained that there was no need for hospitalization as the situation was stable. We signed a paper bearing responsibility in the event of any emergency, despite the fact that the tests and ultrasound were normal. We requested to leave and signed a statement bearing responsibility. The next day, the same doctor confirmed that the patient could return home, which indicates that the decision to hospitalize was wrong. However, now I am being asked to pay an amount 3,500 riyals after the rejection, which we consider inappropriate, and I demand that the amount be dropped as it resulted from a procedure that was not medically necessary.","قسم المالية",null,"عطل بالمنصة بسبب الايميل لمدة يومين","عطل بالمنصة بسبب الايميل لمدة يومين",null,"Dissatisfied","التحقيق والافادة","التوضيح والافادة",{"$nulls":3},"HOSPITAL"]
[null,60,4530,2465063788,"مراجع","التنويم","الطبي","قسم التخدير","2025-07-26T11:16:00","منتهى الزغيبي",{"$nulls":4},"More than 72 hours","2025-07-25","19:31:00","منتهى الزغيبي","2025-07-26","11:16:00","2025-07-26","14:50:00","منتهى الزغيبي","2025-07-26","19:35:00","منتهى الزغيبي",0.3465277777722804,"2025-07-27","16:04:00","منتهى",0.8534722222248092,"2025-07-28","13:13:00","منتهى ",0.8812499999985448,"2025-07-28","19:07:00","منتهى",1.9805555555576575,"2025-08-02","15:49:00","ابرار الشمري",6.843055555560568,{"$nulls":3},-45864.81597222222,"2025-07-28","13:25:00",1.743055555562023,"د.صديق عمر","malpractice","وضع خاطئ لأبرة الظهر","تفيد المراجعة بإن الدكتور وضع لها ابرة الظهر بطريقه خاطئه ","The review stated that the doctor had incorrectly inserted the epidural.","قسم التخدير",{"$nulls":4},"Dissatisfied",{"$nulls":5},"HOSPITAL"]
[null,61,4533,1076056322,"ذوي المراجع","الطوارئ","الإداري","مكتب التنويم","2025-07-27T11:37:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-07-27","11:37:00","ابرار الشمري","2025-07-27","11:37:00",{"$nulls":3},"2025-07-27","12:42:00","ابرار الشمري",0.04513888889050577,{"$nulls":3},-45865.52916666667,{"$nulls":3},0,{"$nulls":3},-45865.52916666667,{"$nulls":3},-45865.52916666667,"2025-07-28","20:04:00","ابرار الشمري",1.3069444444408873,"2025-07-28","07:35:00",0.7868055555518367,null,"miscommunicatoin","عدم التوضيح للمراجع المبالغ المترتبه ","تمت زيارتنا لمكتب التنويم بسبب حالة ولادة، حيث أوضح موظف المكتب أن جميع التكاليف المترتبة ستكون 8000 ريال، وقد قمت بالتأكد منه ثلاث مرات وأكد لي في كل مرة أن المبلغ شامل لجميع التكاليف، مع إضافة 6000 ريال في حال الحاجة لزيادة أيام التنويم لكن بعد إجراء العملية، فوجئت بطلب دفع مبلغ قدره 18000 ريال دون أن يتم توضيح ذلك مسبقًا ارغب في اعادة النظر واسترجاع مبلغ 3000 ريال \n","We visited the admission office due to a delivery case. The staff member explained that the total cost would be SAR 8,000. I confirmed this amount with him three times, and he assured me each time that the amount covered all charges, with an additional SAR 6,000 only if extra admission days were needed.\n\n\n\nHowever, after the procedure was completed, I was surprised by a payment request of SAR 18,000 without any prior clarification. I would like the matter to be reviewed and request a refund of SAR 3,000.",{"$nulls":5},"Dissatisfied","التحقق من قبل  مشرف القسم  والتحقيق مع الموظف المشتكى عليه حيث اتضح مايثبت بالتبليغ والتوقيع على اقرار","توضيح سوء الفهم والتوضيح للمراجع ","التوضيح الكامل لجميع المبالغ واسعار الخدمات للمراجع قبل الدخول ","التحقق من قبل  مشرف القسم  والتحقيق مع الموظف المشتكى عليه حيث اتضح مايثبت بالتبليغ والتوقيع على اقرار",null,"HOSPITAL"]
[null,62,4536,1090582642,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-07-27T21:01:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-07-27","20:45:00","هيا الرويلي","2025-07-27","21:01:00","2025-07-28","10:16:00","هيا الرويلي","2025-07-28","10:16:00","هيا الرويلي",0.5520833333284827,{"$nulls":3},-45866.427777777775,{"$nulls":3},0,{"$nulls":3},-45866.427777777775,{"$nulls":3},-45866.427777777775,"2025-07-29","12:59:00","ابرار الشمري",1.1131944444496185,"2025-07-28","14:49:00",0.18958333333284827,"قسم الموافقات الطبية","approval issue","كود الخدمه مختلف ","يفيد المراجع انه تم رفع كود خدمه للتأمين مختلف عن الخدمه المطلوبه ","\"The patient states that a different service code was submitted to the insurance company than the one actually required.\"\n","الموافقات الطبية",{"$nulls":4},"Satisfied",{"$nulls":5},"HOSPITAL"]
[null,63,4538,1094535976,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-07-28T14:57:00","هيا الرويلي",{"$nulls":4},"24 Hours","2025-07-28","12:16:00","هيا الرويلي","2025-07-28","14:57:00","2025-07-28","15:47:00","هيا الرويلي","2025-07-28","16:11:00","هيا الرويلي",0.05138888888905058,{"$nulls":3},-45866.674305555556,{"$nulls":3},0,{"$nulls":3},-45866.674305555556,{"$nulls":3},-45866.674305555556,"2025-07-29","13:08:00","ابرار الشمري",0.8729166666671517,"2025-07-29","12:51:00",0.8611111111094942,"دكتوره ربى ","prescription issue","استقبال الدكتوره حاله غير الاختصاص ","تفيد المراجعه بان حالتها لم تكن من ضمن تخصص الطبيبه ","The review indicates that her condition was not within the doctor's specialty.\n","عيادات الاسنان ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIIENT"]
[null,64,4539,1094535976,"مراجع","العيادات الخارجية","الإداري","التنسيق","2025-07-28T16:02:00","هيا الرويلي",{"$nulls":4},"24 Hours","2025-07-28","16:02:00","هيا الرويلي","2025-07-28","16:02:00",{"$nulls":3},"2025-07-28","16:12:00","هيا الرويلي",0.006944444445252884,{"$nulls":3},-45866.675,{"$nulls":3},0,{"$nulls":3},-45866.675,{"$nulls":3},-45866.675,"2025-07-29","13:09:00","ابرار الشمري",0.8729166666671517,"2025-07-28","20:50:00",0.19305555555183673,"منسقة الاسنان (نجد) ","attitude","سوء تعامل ","سوء تعامل منسقة الاسنان ","Poor behavior from the dental coordinator.\n","التنسيق ",{"$nulls":4},"Satisfied",{"$nulls":5},"HOSPITAL"]
[5,65,4541,1206588277,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-07-29T18:36:00","اشواق الحربي",{"$nulls":4},"48 Hours","2025-07-29","08:52:00","اشواق الحربي","2025-07-29","18:36:00","2025-07-31","12:40:00","اشواق الحربي","2025-07-31","12:40:00","اشواق الحربي",1.7527777777795563,{"$nulls":16},"2025-08-02","13:24:00","اشواق الحربي",2.030555555553292,"2025-07-31","17:35:00",0.20486111110949423,"اطباء الطوارى","malpractice+negligence","تأخير بالخدمة","تم إدخال الطفل إلى قسم الطوارئ حيث كان يعاني من أعراض مستمرة مثل الاستفراغ المتكرر والحرارة. عند دخول الطفل، رفض فتح فمه، وتم اتخاذ القرار بإعطائه إبرة ومحاليل. وعند سؤال الطبيبة المعاونة عن سبب إعطاء الطفل هذه الأدوية والتحاليل، كانت الإجابة غير واضحة ومبهمة، مما استدعى أن آخذ الطفل وأخرجه من المستشفى إلى مستشفى آخر.\n\nالسبب الرئيسي في اتخاذ هذا القرار هو أنه لم يتم إجراء الفحص الأولي للطفل بشكل مناسب. وقد قمت بإبلاغ مدير الطوارئ بهذا الأمر. كما أطالب باسترداد مبلغ الكشفية الذي تم دفعه، حيث لم أستفد من الخدمة المقدمة بسبب عدم إجراء الفحص الأولي للمريض، وعدم تقديم العلاج المناسب بناءً على حالته.\n\nكان من المفترض أن يتم الفحص الأولي للطفل بشكل تفصيلي، ويتم توضيح حالته الصحية للمرافق وشرح أسباب العلاج المقدم. ولكن لم يتم ذلك، مما أدى إلى عدم استفادتي من الخدمة المطلوبة.","The child was admitted to the emergency department with persistent symptoms such as recurrent vomiting and fever. Upon admission, the child refused to open his mouth, and the decision was made to administer an injection and IV fluids. When the attending physician was asked why the child was being given these medications and tests, her response was vague and unclear, necessitating that I take the child and discharge him from the hospital to another hospital.\n\nThe primary reason for this decision was that the child's initial examination was not properly performed. I have reported this to the emergency room director. I also demand a refund of the consultation fee paid, as I did not benefit from the service provided due to the failure to conduct the initial examination and provide appropriate treatment based on his condition.\n\nThe child's initial examination was supposed to be conducted in detail, and his health condition was explained to the attendant and the reasons for the treatment provided. However, this was not done, resulting in me not receiving the requested service.","اطباء الطوارى",{"$nulls":4},"Dissatisfied","التحقيق والافادة","التوضيح والافادة",{"$nulls":3},"HOSPITAL"]
[null,66,4549,1215438399,"وزارة الصحة","التنويم","الخدمات المساندة","قسم النظافة","2025-07-30T14:49:00","اشواق الحربي","MOH ",{"$nulls":3},"24 Hours","2025-07-30","14:49:00","اشواق الحربي","2025-07-30","14:49:00","2025-07-30","15:20:00","اشواق الحربي","2025-07-30","15:20:00","اشواق الحربي",0.021527777782466728,{"$nulls":3},{"$f":"(AC68+AB68)-(Y68+X68)","v":-45868.63888888889},{"$nulls":3},{"$f":"(AG68+AF68)-(AC68+AB68)","v":0},{"$nulls":3},{"$f":"(AK68+AJ68)-(Y68+X68)","v":-45868.63888888889},{"$nulls":3},{"$f":"(AO68+AN68)-(Y68+X68)","v":-45868.63888888889},"2025-07-31","10:05:00","اشواق الحربي",0.78125,"2025-07-30","16:05:00",0.03125,"قسم النظافة","attitude","سرقة مستلزمات","في قسم تنويم الأطفال كانت والدة الطفل تحتفظ بحقيبة تحتوي على مستلزمات شخصية داخل دورة المياه الملحقة بالغرفة الخاصة بالمريض ، وقد لاحظت والدة المريض لاحقًا أن الحقيبة قد سُرقت بالكامل وأن عاملة النظافة هي من قامت بذلك بعد التنظيف وعند إبلاغي بالمسؤول عن الواقعة لقسم النظافة أفاد بأن الأمر لا يندرج ضمن مسؤوليته","n the pediatric ward, the child's mother kept a bag containing personal items in the bathroom attached to the patient's room. The patient's mother later noticed that the entire bag had been stolen, and that it had been the cleaning lady who had done so after cleaning. When I reported the incident to the cleaning department, the person in charge stated that the matter did not fall within their responsibility.","قسم النظافة",{"$nulls":4},"Dissatisfied","التحقق والافادة","التوضيح والافادة",{"$nulls":3},"PATIIENT"]
[null,67,4550,1042894848,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","التنسيق","2025-07-30T15:22:00","هيا الرويلي","CHI ",{"$nulls":3},"24 Hours","2025-07-30","15:22:00","هيا الرويلي","2025-07-30","15:22:00",{"$nulls":3},"2025-07-30","15:28:00","هيا الرويلي",4.166666665696539E-3,{"$nulls":3},{"$f":"(AC69+AB69)-(Y69+X69)","v":-45868.64444444444},{"$nulls":3},{"$f":"(AG69+AF69)-(AC69+AB69)","v":0},{"$nulls":3},{"$f":"(AK69+AJ69)-(Y69+X69)","v":-45868.64444444444},{"$nulls":3},{"$f":"(AO69+AN69)-(Y69+X69)","v":-45868.64444444444},"2025-07-31","13:37:00","هيا الرويلي",0.9229166666700621,"2025-07-31","12:07:00",0.8604166666700621,"تنسيق الاسنان ","miscommunicatoin","عدم تقديم الخدمه بشكل جيد ","يفيد المراجع بانه لم يتم تحديد موعد لعيادة الاسنان ","\"The patient states that no appointment has been scheduled for the dental clinic.\"\n\n","التنسيق ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIIENT"]
[]
[]
[]
[]
[]
["Week 1",17,null,null,"MOH",16,{"$f":"F75/F79","v":{"v":0.23880597014925373,"d":"23.88%"}},null,"Medical",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",null,"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":17},"Medical",null,"Average"]
["Week 2",13,null,null,"CCHI",8,{"$f":"F76/F79","v":{"v":0.11940298507462686,"d":"11.94%"}},null,"أطباء الطوارئ",3,null,"ابرار بندر الشمري",4,{"$f":"M76/M86","v":{"v":0.05970149253731343,"d":"5.97%"}},1,2,0,1,{"$f":"R77+Q77+P77+O77","v":{"v":1,"d":"100.00%"}},null,"ابرار بندر الشمري",0,{"$f":"V76/Z81","v":{"v":0,"d":"0.00%"}},4,{"$f":"X76/Z81","v":{"v":0.05970149253731343,"d":"5.97%"}},{"$f":"X76+V76","v":4},null,9,0,0,0,"ابرار بندر الشمري",{"$nulls":17},"أطباء الطوارئ",3,{"$f":"AVERAGE(BA76:BE76)","v":0.3688666666666667},6.6E-3,0.18,0.92]
["Week 3",19,null,null,"Patients",27,{"$f":"F77/F79","v":{"v":0.40298507462686567,"d":"40.30%"}},null,"تنويم الجراحة العامة",4,null,"Percentage",null,null,{"$f":"O76/M76","v":{"v":0.25,"d":"25.00%"}},{"$f":"P76/M76","v":{"v":0.5,"d":"50.00%"}},{"$f":"Q76/M76","v":{"v":0,"d":"0.00%"}},{"$f":"R76/M76","v":{"v":0.25,"d":"25.00%"}},null,null,"مها الحنيظل",1,{"$f":"V77/Z81","v":{"v":0.014925373134328358,"d":"1.49%"}},1,{"$f":"X77/Z81","v":{"v":0.014925373134328358,"d":"1.49%"}},{"$f":"X77+V77","v":2},null,null,1,0,0,"مها الحنيظل",{"$nulls":17},"تنويم الجراحة العامة",4,{"$f":"AVERAGE(BA77:BE77)","v":0.4035},null,null,0.007,0.8]
["Week 4",15,null,null,"Patient’s relatives",16,{"$f":"F78/F79","v":{"v":0.23880597014925373,"d":"23.88%"}},null,"تنويم النساء والولادة",2,null,"مها الحنيظل",2,{"$f":"M78/M86","v":{"v":0.029850746268656716,"d":"2.99%"}},0,1,0,1,{"$f":"R79+Q79+P79+O79","v":{"v":1,"d":"100.00%"}},null,"منتهى الزغيبي",3,{"$f":"V78/Z81","v":{"v":0.04477611940298507,"d":"4.48%"}},3,{"$f":"X78/Z81","v":{"v":0.04477611940298507,"d":"4.48%"}},{"$f":"X78+V78","v":6},null,null,2,0,2,"منتهى الزغيبي",{"$nulls":17},"تنويم النساء والولادة",2,0.6745,0.084,1.265]
["Week 5",3,null,null,"Total",{"$f":"F75+F76+F77+F78","v":67},{"$f":"G75+G76+G77+G78","v":{"v":1,"d":"100.00%"}},null,"عيادات الأسنان",5,null,"Percentage",null,null,{"$f":"O78/M78","v":{"v":0,"d":"0.00%"}},{"$f":"P78/M78","v":{"v":0.5,"d":"50.00%"}},{"$f":"Q78/M78","v":{"v":0,"d":"0.00%"}},{"$f":"R78/M78","v":{"v":0.5,"d":"50.00%"}},null,null,"هيا الرويلي",6,{"$f":"V79/Z81","v":{"v":0.08955223880597014,"d":"8.96%"}},27,{"$f":"X79/Z81","v":{"v":0.40298507462686567,"d":"40.30%"}},{"$f":"V79+X79","v":33},null,null,0,1,1,"هيا الرويلي",{"$nulls":17},"عيادات الأسنان",5,1.5679999999999998,2.625,1.795,1.002,null,0.85]
["Total",{"$f":"B75+B76+B77+B78+B79","v":67},null,null,"In-Patient",29,{"$f":"F80/F83","v":{"v":0.43283582089552236,"d":"43.28%"}},null,"عيادات الباطنية",2,null,"هيا الرويلي",33,{"$f":"M80/M86","v":{"v":0.4925373134328358,"d":"49.25%"}},20,8,3,2,{"$f":"O81+P81+Q81+R81","v":{"v":1,"d":"100.00%"}},null,"اشواق الحربي",6,{"$f":"V80/Z81","v":{"v":0.08955223880597014,"d":"8.96%"}},16,{"$f":"X80/Z81","v":{"v":0.23880597014925373,"d":"23.88%"}},{"$f":"V80+X80","v":22},null,null,1,0,0,"اشواق الحربي",{"$nulls":17},"عيادات الباطنية",2,1.449,0.883,2.015]
[{"$nulls":4},"Out-Patient",32,{"$f":"F81/F83","v":{"v":0.47761194029850745,"d":"47.76%"}},null,"عيادات الطب النفسي",1,null,"Percentage",null,null,{"$f":"O80/M80","v":{"v":0.6060606060606061,"d":"60.61%"}},{"$f":"P80/M80","v":{"v":0.24242424242424243,"d":"24.24%"}},{"$f":"Q80/M80","v":{"v":0.09090909090909091,"d":"9.09%"}},{"$f":"R80/M80","v":{"v":0.06060606060606061,"d":"6.06%"}},null,null,"Total",{"$f":"V77+V76+V78+V79+V80","v":16},{"$f":"W76+W77+W79+W78+W80","v":{"v":0.2388059701492537,"d":"23.88%"}},{"$f":"X76+X77+X78+X79+X80","v":51},{"$f":"Y76+Y77+Y78+Y79+Y80","v":{"v":0.7611940298507462,"d":"76.12%"}},{"$f":"Z76+Z77+Z78+Z79+Z80","v":67},{"$nulls":23},"عيادات الطب النفسي",1]
["1st Half",34,null,null,"ER",6,{"$f":"F82/F83","v":{"v":0.08955223880597014,"d":"8.96%"}},null,"عيادات العقم والإنجاب",1,null,"منتهى الزغيبي",6,{"$f":"M82/M86","v":{"v":0.08955223880597014,"d":"8.96%"}},0,2,1,3,{"$f":"O83+P83+Q83+R83","v":{"v":1,"d":"100.00%"}},{"$nulls":6},{"$f":"Y81+W81","v":{"v":1,"d":"100.00%"}},null,"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":17},"عيادات العقم والإنجاب",1,3.85,3.85]
["2nd Half",33,null,null,"Total",{"$f":"F80+F81+F82","v":67},{"$f":"G80+G81+G82","v":{"v":1,"d":"100.00%"}},null,"عيادات الغدد الصماء",1,null,"Percentage",null,null,{"$f":"O82/M82","v":{"v":0,"d":"0.00%"}},{"$f":"P82/M82","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"Q82/M82","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"R82/M82","v":{"v":0.5,"d":"50.00%"}},{"$nulls":9},3,0,0,0,"ابرار بندر الشمري",{"$nulls":17},"عيادات الغدد الصماء",1]
["Total",{"$f":"B82+B83","v":67},null,null,"Medical",27,{"$f":"F84/F88","v":{"v":0.40298507462686567,"d":"40.30%"}},null,"عيادات النساء والولادة",1,null,"اشواق الحربي",22,{"$f":"M84/M86","v":{"v":0.3283582089552239,"d":"32.84%"}},13,6,3,0,{"$f":"O85+P85+Q85+R85","v":{"v":1,"d":"100.00%"}},{"$nulls":9},0,0,0,"مها الحنيظل",{"$nulls":17},"عيادات النساء والولادة",1,0.97,0.97]
[{"$nulls":4},"Admin",27,{"$f":"F85/F88","v":{"v":0.40298507462686567,"d":"40.30%"}},null,"عيادات جراحة المسالك البولية",1,null,"Percentage",null,null,{"$f":"O84/M84","v":{"v":0.5909090909090909,"d":"59.09%"}},{"$f":"P84/M84","v":{"v":0.2727272727272727,"d":"27.27%"}},{"$f":"Q84/M84","v":{"v":0.13636363636363635,"d":"13.64%"}},{"$f":"R84/M84","v":{"v":0,"d":"0.00%"}},{"$nulls":10},0,0,1,"منتهى الزغيبي",{"$nulls":17},"عيادات جراحة المسالك البولية",1,5.72,5.72]
[{"$nulls":4},"Nursing",9,{"$f":"F86/F88","v":{"v":0.13432835820895522,"d":"13.43%"}},null,"قسم الأشعة",2,null,"Total",{"$f":"M76+M78+M80+M82+M84","v":67},{"$f":"N78+N76+N80+N82+N84","v":{"v":1,"d":"100.00%"}},{"$f":"O76+O78+O80+O82+O84","v":34},{"$f":"P76+P78+P80+P82+P84","v":19},{"$f":"Q76+Q78+Q80+Q82+Q84","v":7},{"$f":"R76+R78+R80+R82+R84","v":7},{"$f":"R87+Q87+P87+O87","v":{"v":1,"d":"100.00%"}},{"$nulls":9},1,0,1,"هيا الرويلي",{"$nulls":17},"قسم الأشعة",2,0.095,0.093,0.097]
[{"$nulls":4},"Support Services",4,{"$f":"F87/F88","v":{"v":0.05970149253731343,"d":"5.97%"}},null,"قسم التخدير",1,{"$nulls":4},{"$f":"O86/M86","v":{"v":0.5074626865671642,"d":"50.75%"}},{"$f":"P86/M86","v":{"v":0.2835820895522388,"d":"28.36%"}},{"$f":"Q86/M86","v":{"v":0.1044776119402985,"d":"10.45%"}},{"$f":"R86/M86","v":{"v":0.1044776119402985,"d":"10.45%"}},{"$nulls":10},0,0,0,"اشواق الحربي",{"$nulls":17},"قسم التخدير",1,1.72,1.72]
[{"$nulls":4},"Total",{"$f":"F84+F85+F86+F87","v":67},{"$f":"G84+G85+G86+G87","v":{"v":1,"d":"100.00%"}},null,"قسم الصيدلية",1,{"$nulls":39},"قسم الصيدلية",1,0.127,0.127]
[{"$nulls":8},"قسم المختبر",1,{"$nulls":17},"Total Escalated",9,{"$nulls":20},"قسم المختبر",1,0.897,0.897]
[{"$nulls":8},"قسم عمليات الولادة",1,{"$nulls":17},"Total Closed",3,{"$nulls":20},"قسم عمليات الولادة",1,11.88,11.88]
[{"$nulls":8},"Total",{"$f":"SUM(J76:J90)","v":27},{"$nulls":39},"Total",{"$f":"SUM(AY76:AY90)","v":27}]
[]
[{"$nulls":8},"Non-Medical",{"$nulls":40},"Non-Medical",null,"Average"]
[{"$nulls":8},"استقبال العيادات الخارجية",3,{"$nulls":39},"استقبال العيادات الخارجية",3,{"$f":"AVERAGE(BA94:BE94)","v":1.3826666666666665},0.55,1.648,1.95]
[{"$nulls":8},"التنسيق",3,{"$nulls":39},"التنسيق",3,{"$f":"AVERAGE(BA95:BE95)","v":0.6204999999999999},0.1825,0.83,0.849]
[{"$nulls":8},"المدير المناوب",1,{"$nulls":39},"المدير المناوب",1,0.02,0.02]
[{"$nulls":8},"قسم التقارير الطبية",2,{"$nulls":39},"قسم التقارير الطبية",2,1.01015,0.057,1.9633]
[{"$nulls":8},"قسم الخدمة الإجتماعية",1,{"$nulls":39},"قسم الخدمة الإجتماعية",1,0.22,0.22]
[{"$nulls":8},"قسم المالية",1,{"$nulls":39},"قسم المالية",1,3.3E-3,3.3E-3]
[{"$nulls":8},"قسم المواعيد",1,{"$nulls":39},"قسم المواعيد",1,0.169,0.169]
[{"$nulls":8},"قسم الموافقات الطبية",13,{"$nulls":39},"قسم الموافقات الطبية",13,{"$f":"AVERAGE(BA101:BM101)","v":0.7143076923076923},0,0,0.13,0.172,0.18,0.6,0.725,0.8,0.833,0.853,1.183,1.89,1.92]
[{"$nulls":8},"مكتب التنويم",2,{"$nulls":39},"مكتب التنويم",2,1.3559999999999999,0.772,1.94]
[{"$nulls":8},"Total",{"$f":"SUM(J94:J102)","v":27},{"$nulls":39},"Total",{"$f":"SUM(AY94:AY102)","v":27}]
[]
[{"$nulls":8},"Nursing",{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":8},"تمريض الحضانة",2,{"$nulls":39},"تمريض الحضانة",2,{"$f":"AVERAGE(BA106:BE106)","v":0.92},0,1.84]
[{"$nulls":8},"تمريض الطوارئ",1,{"$nulls":39},"تمريض الطوارئ",1,{"$f":"AVERAGE(BA107:BE107)","v":1.38},1.38]
[{"$nulls":8},"تمريض تنويم الأطفال",1,{"$nulls":39},"تمريض تنويم الأطفال",1,0.01875,0.01875]
[{"$nulls":8},"تمريض تنويم الباطنية",2,{"$nulls":39},"تمريض تنويم الباطنية",2,0.594,0.17,1.018]
[{"$nulls":8},"تمريض تنويم الجراحة العامة",1,{"$nulls":39},"تمريض تنويم الجراحة العامة",1,1.85,1.85]
[{"$nulls":8},"تمريض قسم الإفاقة",1,{"$nulls":39},"تمريض قسم الإفاقة",1,1.7,1.7]
[{"$nulls":8},"تمريض وحدة العناية المتوسطة",1,{"$nulls":39},"تمريض وحدة العناية المتوسطة",1,0.63,0.63]
[{"$nulls":8},"Total",{"$f":"SUM(J106:J112)","v":9},{"$nulls":39},"Total",{"$f":"SUM(AY106:AY112)","v":9}]
[]
[{"$nulls":8},"Nursing",{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":8},"قسم النظافة",4,{"$nulls":39},"قسم النظافة",4,{"$f":"AVERAGE(BA116:BE116)","v":0.664675},0,0.0187,0.96,1.68]
[{"$nulls":8},"Total",{"$f":"SUM(J116:J116)","v":4},{"$nulls":39},"Total",{"$f":"SUM(AY116:AY116)","v":4}]
[]
[{"$nulls":8},"Total",{"$f":"J91+J103+J113+J117","v":67},{"$nulls":39},"Total",{"$f":"AY91+AY103+AY113+AY117","v":67}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","MOH & CHI",null,null,"رقم الجوال","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","اسم الشخص المشتكى عليه - ان وجد","Complain Classification","موضوع الشكوى الأساسية","الشكوى باختصار (عربي)","الشكوى باختصار English","توثيق تذكيرات للقسم المشتكى عليه","تاريخ التذكير","سبب تأخير القسم بالرد","سبب تأخير اغلاق الشكوى خلال 72 ساعه ","الشخص المتأخر","Satisfied/Dissatisfied","الاجراء المتخذ من قبل القسم المعني  ","نتيجة الاجراء المتخذ بعد التحقيق ","حلول واقتراحات ","Recommendation/Action plan","Responsible Department ","The Rightful Side","PR - Observations\nPatient Supervisor",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"MOH & CHI","Date","Time","Phone Number","Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":21},4585,1007917444,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-08-07T15:06:00","اشواق الحربي","24 Hours",null,null,4560,1080266354,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-08-02T16:13:00","اشواق الحربي","24 Hours",null,null,4558,1048998304,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-08-02T13:39:00","هيا الرويلي","24 Hours",null,null,4604,1211578537,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2025-08-12T22:38:00","هيا الرويلي","24 Hours"]
[1,1,4558,1048998304,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-08-02T13:39:00","هيا الرويلي"," "," "," "," ","24 Hours","2025-08-02","12:45:00","هيا الرويلي","2025-08-02","13:39:00","2025-08-02","14:26:00","هيا الرويلي","2025-08-02","14:27:00","هيا الرويلي",{"$f":"(Y3+X3)-(T3+S3)","v":0.03333333333284827},"2025-08-03","09:22:00","هيا الرويلي",{"$f":"(AC3+AB3)-(Y3+X3)","v":0.7881944444452529},{"$nulls":3},{"$f":"(AG3+AF3)-(AC3+AB3)","v":-45872.39027777778},{"$nulls":3},{"$f":"(AK3+AJ3)-(Y3+X3)","v":-45871.60208333333},{"$nulls":3},{"$f":"(AO3+AN3)-(Y3+X3)","v":-45871.60208333333},"2025-08-03","13:11:00","هيا الرويلي",{"$f":"(AS3+AR3)-(Y3+X3)","v":0.9472222222248092},"2025-08-03","10:42:00",{"$f":"(AW3+AV3)-(Y3+X3)","v":0.84375},"دكتور عبدالله ","policies","تفيد المراجعه بأن الطبيب قام بطلب اشعه دون وجود دواعي طبيه ","تفيد المراجعه بأن الطبيب قام بطلب اشعه دون وجود دواعي طبيه ","The review indicates that the doctor requested imaging without any medical indications.","عيادات العظام "," "," "," "," ","Satisfied"," "," "," "," "," ","Hospital",{"$nulls":3},4605,2016966711,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-08-13T09:28:00","اشواق الحربي","48 Hours",null,null,4566,1074306273,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-08-03T14:44:00","هيا الرويلي","24 Hours",null,null,4562,1090990333,"مراجع","العيادات الخارجية","الإداري","استقبال العلاج الطبيعي","2025-08-02T17:18:00","ابرار الشمري","More than 72 hours",null,null,4612,2597994553,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2025-08-13T20:20:00","ابرار الشمري","72 Hours"]
[null,2,4560,1080266354,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-08-02T16:13:00","اشواق الحربي","MOH "," "," "," ","24 Hours","2025-08-02","16:13:00","اشواق الحربي","2025-08-02","16:13:00","2025-08-02","16:32:00","اشواق الحربي","2025-08-02","16:32:00","اشواق الحربي",0.013194444443797693,{"$nulls":3},-45871.688888888886,{"$nulls":3},0,{"$nulls":3},-45871.688888888886,{"$nulls":3},-45871.688888888886,"2025-08-03","13:24:00","اشواق الحربي",0.8694444444481633,"2025-08-03","09:21:00",0.7006944444437977,"قسم التقارير الطبية","medical reports","التأخير في رفع تبليغ الولادة","م التبليغ عن عدم رفع التقرير في منصة أبشر (تبليغ ولادة)، وعند التواصل مع نظام وزارة الصحة، تم الإفادة بوجود عطل.\n\nلاحقاً، تم التواصل مع الوزارة، وأُبلغنا بأنه لا يوجد أي عطل، مما تسبب في إشكالية أدت إلى هذا التأخير في نقل الطفل، ولا يوجد لدينا إثبات بذلك.","It was reported that the report had not been uploaded to the Absher platform (birth notification). Upon contacting the Ministry of Health's system, we were informed of a glitch.\n\nLater, we contacted the Ministry and were informed that there was no glitch, which caused the delay in transferring the child. We have no proof of this."," "," "," "," "," ","Satisfied","التوضيح والافادة","تم الافادة بأن هناك عطل تقني أدى لتأخير رفع البلاغ"," "," "," ","Patient",{"$nulls":3},4606,1101370599,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-08-13T10:43:00","اشواق الحربي","24 Hours",null,null,4573,1016116079,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-08-04T08:47:00","هيا الرويلي","24 Hours",null,null,4563,2572514467,"مراجع","العيادات الخارجية","الطبي","عيادات التخدير","2025-08-03T09:21:00","منتهى الزغيبي","48 Hours",null,null,4615,1041567684,"ذوي المراجع","العيادات الخارجية","الطبي","فني تخطيط القلب","2025-08-14T15:51:00","هيا الرويلي","72 Hours"]
[null,3,4562,1090990333,"مراجع","العيادات الخارجية","الإداري","استقبال العلاج الطبيعي","2025-08-02T17:18:00","ابرار الشمري"," "," "," "," ","More than 72 hours","2025-08-02","17:12:00","ابرار الشمري","2025-08-02","17:18:00","2025-08-03","17:22:00","ابرار الشمري","2025-08-03","20:13:00","ابرار الشمري",1.1215277777810115,"2025-08-04","17:07:00","ابرار الشمري",0.8708333333270275,"2025-08-10","14:27:00","اشواق الحربي",5.888888888890506,"2025-08-10","14:28:00","اشواق الحربي",6.760416666664241,{"$nulls":3},-45872.842361111114,"2025-08-14","13:49:00","ابرار الشمري",10.733333333329938,"2025-08-11","15:43:00",7.8125,"استقبال العلاج الطبيعي","miscommunicatoin"," تاخير بالموعد"," وصلت المريضة متأخرة عن موعدها الذي كان مقررًا الساعة 4:30 مساءً. وعند توجهها إلى الاستقبال، أخبرتها الموظفة بأنها يمكنها الدخول، فدخلت ولكنها وجدت أن الأخصائية غير موجودة. فسألت موظفة أخرى وأخبرتها أن الأخصائية في استراحة، ثم تواصلت مع الأخصائية التي أكدت أن دوامها انتهى.\n\nبعد قليل، رجعت المريضة إلى الأخصائية، ولكنها أخبرتها أن الاستقبال لم يبلغها بوضوح عن موعدها المتأخر. طلبت المريضة التنسيق بين الاستقبال والأخصائية لتحديد ما إذا كان هناك مجال لدخولها دون الحاجة لتأخير آخر، ولكن التعامل كان قاسيًا.\n\nتم رفع السماعة لأخذ موعد جديد لمريض آخر، وعندما سألوا المريضة عن إمكانية أخذ موعد جديد، كان رد الموظفة \"انتظري شوي\".\n\nلم يكن لدي مشكلة في قبول التأخير لو تم إخباري بذلك من البداية، ولكن طريقة التعامل مع الموقف لم تكن لائقة.\n\nأرجو التحقيق في أسلوب التعامل والرد، والتأكد مما إذا تم إبلاغ المريضة بوضوح عن وضع موعدها المتأخر عند وصولها. كما أود التأكد مما إذا كان هناك تنسيق بين الاستقبال والأخصائية لضمان دخول المريضة أو إعادة جدولة موعدها بشكل مناسب."," The patient arrived late for her scheduled appointment at 4:30 p.m. Upon arriving at the reception, the staff member told her she could come in. She entered but found the specialist absent. She asked another staff member who told her the specialist was taking a break. She then contacted the specialist, who confirmed that her shift had ended.\n\nA short time later, the patient returned to the specialist, but she was told that reception had not clearly communicated her late appointment. The patient asked to coordinate between reception and the specialist to determine if she could come in without further delay, but the response was harsh.\n\nThe call was taken to schedule a new appointment for another patient. When the patient was asked if she could schedule a new appointment, the staff member responded, \"Wait a minute.\"\n\nI would have been happy to accept the delay had I been informed of it from the outset, but the manner in which the situation was handled was inappropriate.\n\nI request that the patient be investigated and that the patient be clearly informed of the status of her late appointment upon arrival. I would also like to make sure that there is coordination between the reception and the specialist to ensure that the patient is admitted or her appointment is rescheduled appropriately."," "," "," "," "," ","Dissatisfied"," التوضيح والافادة","توضيح الافادة الكاملة"," "," "," ","Patient",{"$nulls":3},4610,1035252772,"مجلس الضمان الصحي","الطوارئ","الطبي","صيدلية الطوارئ","2025-08-13T15:14:00","هيا الرويلي","24 Hours",null,null,4575,1107270827,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-08-05T12:21:00","هيا الرويلي","24 Hours",null,null,4567,1036318788,"مراجع","العيادات الخارجية","الطبي","عيادات القلب","2025-08-03T17:22:00","اشواق الحربي","24 Hours",null,null,4640,1056772070,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-08-20T13:48:00","ابرار الشمري","48 Hours"]
[null,4,4563,2572514467,"مراجع","العيادات الخارجية","الطبي","عيادات التخدير","2025-08-03T09:21:00","منتهى الزغيبي"," "," "," "," ","48 Hours","2025-08-03","08:26:00","منتهى الزغيبي","2025-08-03","09:21:00","2025-08-03","09:55:00","منتهى الزغيبي","2025-08-03","09:57:00","منتهى الزغيبي",0.02500000000145519,{"$nulls":3},-45872.41458333333,{"$nulls":3},0,{"$nulls":3},-45872.41458333333,"2025-08-04","13:13:00","منتهى",1.1361111111109494," "," "," ",{"$error":"#VALUE!"},"2025-08-04","00:35:00",0.609722222223354,"عيادة التخدير","miscommunicatoin","عدم التوضيح اجراءات التخدير","يفيد المراجع انه عندما قدم لاجراءات الفحوصا تقبل التخدير لم يوضح له كامل الاجراءات ","The patient reports that when he was presented for the examination procedures to be administered anesthesia, the full procedures were not explained to him."," "," "," "," "," ","Dissatisfied","اجراء العملية في اقرب وقت ","تم توضيح الاجراءات للمريض"," "," "," ","Hospital",{"$nulls":3},4611,2373310206,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-08-13T17:46:00","هيا الرويلي","24 Hours",null,null,4578,1081599639,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-08-06T12:20:00","هيا الرويلي","More than 72 hours",null,null,4574,1098757238,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-08-04T23:27:00","اشواق الحربي","48 Hours",null,null,4643,2390743082,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-08-20T17:48:00","اشواق الحربي","24 Hours"]
[null,5,4566,1074306273,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-08-03T14:44:00","هيا الرويلي","MOH "," "," "," ","24 Hours","2025-08-03","14:44:00","هيا الرويلي","2025-08-03","14:44:00","2025-08-03","14:56:00","هيا الرويلي","2025-08-03","14:56:00","هيا الرويلي",8.333333331393078E-3,"2025-08-04","10:14:00","هيا الرويلي",0.8041666666686069,{"$nulls":3},-45873.42638888889,{"$nulls":3},-45872.62222222222,{"$nulls":3},-45872.62222222222,"2025-08-04","12:10:00","هيا الرويلي",0.8847222222248092,"2025-08-04","11:50:00",0.8708333333343035,"استقبال الاسنان ","negligence","عدم تقديم الخدمه ","عدم تقديم الخدمه والاجراء للمراجعه ","Failure to provide the service and take action for the patient.","عيادات الاسنان "," "," "," "," ","Dissatisfied"," "," "," "," "," ","Patient",{"$nulls":3},4633,1016593335,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-08-19T09:52:00","ابرار الشمري","24 Hours",null,null,4598,2379752674,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-08-11T10:13:00","اشواق الحربي","24 Hours",null,null,4576,1067638260,"مراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-08-05T20:17:00","اشواق الحربي","24 Hours",null,null,4646,2576239228,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-08-21T14:13:00","اشواق الحربي","72 Hours"]
[null,6,4567,1036318788,"مراجع","العيادات الخارجية","الطبي","عيادات القلب","2025-08-03T17:22:00","اشواق الحربي"," "," "," "," ","24 Hours","2025-08-03","17:19:00","اشواق الحربي","2025-08-03","17:22:00","2025-08-03","18:02:00","اشواق الحربي","2025-08-03","18:03:00","اشواق الحربي",0.028472222220443655,"2025-08-04","14:12:00","اشواق الحربي",0.8395833333343035,{"$nulls":3},-45873.59166666667,{"$nulls":3},-45872.75208333333,{"$nulls":3},-45872.75208333333,"2025-08-04","16:49:00"," اشواق الحربي",0.9486111111109494,"2025-08-04","16:36:00",0.9395833333328483," د.نشوى","malpractice+negligence"," تأخير خدمة"," ود أن أُبلغ بأن لديّ موعدًا لإجراء اختبار باستخدام جهاز قياس الجهد، وخلال الموعد كانت هناك إحدى الموظفات – طبيبة تُدعى \"نشوى\" – تتحدث بنبرة صوت مرتفعة وبأسلوب لا يتناسب مع طبيعة التعامل مع المراجعين.\nوعندما سألتُها عمّا إذا كانت هذه هي زيارتي الأولى، أجابت بنعم، وعلى الرغم من ذلك، لم تُقدِّم لي التعليمات اللازمة قبل البدء باستخدام الجهاز، بل اكتفت بالقول: \"السرعة ستزيد\".\nوأثناء استخدامي للجهاز، كدت أن أسقط بسبب عدم معرفتي الكافية بكيفية التعامل مع السيْر، خاصة وأنها كانت على علم بأنها المرة الأولى لي."," I was informed that I had an appointment for a treadmill test. During the appointment, one of the staff members, a doctor named Nashwa, spoke in a high-pitched tone and in a manner incongruous with the way she interacted with patients.\n\nWhen I asked her if this was my first visit, she replied yes. However, she didn't give me the necessary instructions before using the device, simply saying, \"The speed will increase.\"\n\nWhile using the device, I almost fell due to my lack of familiarity with the treadmill, especially since she was aware that it was my first time."," القلب"," "," "," "," ","Satisfied","التوضيح والافادة"," التوضيح من قبل الدكتورة والافادة"," "," "," ","Patient",{"$nulls":3},4670,2255913861,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-08-25T15:46:00","هيا الرويلي","24 Hours",null,null,4614,1024754499,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-08-14T15:35:00","اشواق الحربي","24 Hours",null,null,4586,1086066311,"مراجع","العيادات الخارجية","الإداري","التنسيق","2025-08-07T15:50:00","اشواق الحربي","72 Hours",null,null,4647,1197676461,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات العيون","2025-08-21T20:12:00","منتهى الزغيبي","More than 72 hours"]
[null,7,4573,1016116079,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-08-04T08:47:00","هيا الرويلي","MOH "," "," "," ","24 Hours","2025-08-04","08:47:00","هيا الرويلي","2025-08-04","08:47:00","2025-08-04","09:00:00","هيا الرويلي","2025-08-04","09:00:00","هيا الرويلي",0.009027777778101154,{"$nulls":3},-45873.375,{"$nulls":3},0,{"$nulls":3},-45873.375,{"$nulls":3},-45873.375,"2025-08-04","09:16:00","هيا الرويلي",0.011111111110949423,"2025-08-04","09:13:00",0.009027777778101154,"التقارير الطبيه ","medical reports","طلب تقرير ","تفيد المراجعه بطلب تقرير مفصل عن العمليه التي أجرتها في مستشفى الحمادي العليا منذ 17 سنه ","\"The patient is requesting a detailed medical report regarding the surgery she underwent at Al Hammadi Hospital – Olaya Branch, 17 years ago.\"","التقاير الطبيه "," "," "," "," ","Satisfied"," "," "," "," "," ","Hospital",{"$nulls":3},4705,4736602865,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-08-31T14:03:00","اشواق الحربي","48 Hours",null,null,4666,2559146267,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-08-25T10:04:00","اشواق الحربي","24 Hours",null,null,4590,2111063521,"مراجع","الطوارئ","الإداري","المدير المناوب","2025-08-09T14:30:00","اشواق الحربي","24 Hours",null,null,4661,1042205417,"ذوي المراجع","الطوارئ","الطبي","الأشعة","2025-08-24T14:07:00","ابرار الشمري","48 Hours"]
[null,8,4574,1098757238,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-08-04T23:27:00","اشواق الحربي"," "," "," "," ","48 Hours","2025-08-04","16:34:00","اشواق الحربي","2025-08-04","23:27:00","2025-08-05","14:02:00","اشواق الحربي","2025-08-05","14:03:00","اشواق الحربي",0.6083333333372138,"2025-08-06","12:54:00","اشواق الحربي",0.9520833333299379,{"$nulls":3},-45875.5375,{"$nulls":3},-45874.58541666667,{"$nulls":3},-45874.58541666667,"2025-08-07","13:14:00"," اشواق الحربي",1.9659722222204437,"2025-08-07","01:32:00",1.4784722222175333," عيادة الاسنان- د.فرحان عبدالعزيز","malpractice"," عدم وضوح الاجراء"," لا أرغب في الدخول في إجراءات طبية معقدة أو تحمل أي مضاعفات خلال زيارتي للطبيب. وقد سألته بوضوح مرتين: \"هل الإجراء المطلوب هو علاج عصب أم إزالة عصب؟\"، فكانت إجابته في كلتا المرتين أنه مجرد \"علاج\"، دون أن يُقدِّم أي شرح أو توضيح لطبيعة ما سيتم عمله أو المراحل التي سأخضع لها بعد ذلك.\n\nلم يستخدم الطبيب أي مصطلحات طبية مفهومة مثل: \"عصب\"، \"جذر\"، أو غيرها، وفوجئت لاحقًا بأنه قد قام فعليًا بإزالة العصب دون إبلاغي بذلك، أو أخذ موافقتي الصريحة على هذا النوع من العلاج. كما لم يتم تحذيري من احتمالية الشعور بالألم بعد الإجراء، ولم تُصرف لي أي مسكنات أو مضادات حيوية، على الرغم من أنني حامل، وكان من الواجب مراعاة ذلك.\n\nكذلك، لم يتم إبلاغي بأنني قد أحتاج للعودة في حال الشعور بالألم أو ظهور مضاعفات. وعندما قمت بمراجعة الطبيب د. (اسم الطبيب الثاني)، أوضح لي بوضوح أن ما تم هو إزالة للعصب، وأن السن أصبح هشًّا، ويحتاج إلى تدعيم ثم تركيب تلبيسة دائمة. كما شرح لي أن هذا النوع من الإجراءات يتطلب عدة جلسات، وليس من المفترض أن يُنفذ خلال يوم واحد.\n\nلم يتم توضيح أي من هذه الأمور من قِبل الطبيب د. فرحان. وعندما واجهته وسألته لماذا لم يخبرني بأنه سيقوم بإزالة العصب، أجاب بأن العلاج لا يتم إلا بعد إزالة العصب، وأنه لا يوجد ما يُسمى بـ\"علاج عصب\" دون إزالة، وهو أمر أختلف معه، خصوصًا أنني لم أُبلغه بأي ألم في العصب، وكل ما ذكرته له كان وجود ألم بسيط وسقوط الحشوة.\n\nلم يُعطِني الطبيب أي خيار بين تركيب التلبيسة أو عدمها، كما لم يتم شرح الغرض من التلبيسة المؤقتة التي تم تركيبها، ولم أُمنح فرصة لاختيار الطبيب الذي سأكمل معه الإجراء، سواء داخل المستشفى أو خارجه.\n\nبالإضافة إلى ذلك، كنت قد أخبرت الطبيب أنني حامل، وقد أكد بدوره أنه سيكتفي بعمل أشعة عادية، ومع ذلك قام خلال إحدى الجلسات بعمل أربع أشعات متتالية. كما تم عرضي لخمسة جلسات أشعة، رغم معرفته أنني حامل، في حين كان بالإمكان الاكتفاء بأشعة بانورامية واحدة أقل ضررًا"," I didn't want to undergo complicated medical procedures or suffer any complications during my visit to the doctor. I asked him clearly twice, \"Is the procedure a root canal treatment or a root canal removal?\" Both times, his response was simply \"treatment,\" without providing any explanation or clarification of the nature of the procedure or the steps I would undergo afterward.\n\nThe doctor didn't use any understandable medical terms such as \"nerve,\" \"root,\" or anything else. I was later surprised to find that he had actually removed the nerve without informing me or obtaining my explicit consent for this type of treatment. I wasn't warned of the possibility of pain after the procedure, nor was I given any painkillers or antibiotics, even though I was pregnant, which should have been taken into account.\n\nI wasn't informed that I might need to return if I felt pain or complications arose. When I consulted Dr. (second doctor's name), he clearly explained that what had been done was a root canal, that the tooth had become brittle, and needed to be reinforced and then a permanent crown fitted. He also explained to me that this type of procedure requires multiple sessions and is not supposed to be performed in one day.\n\nNone of these matters were explained by Dr. Farhan. When I confronted him and asked why he hadn't told me he was going to remove the nerve, he replied that the treatment only takes place after the nerve is removed, and that there is no such thing as \"root canal treatment\" without removal. This is something I disagree with, especially since I didn't inform him of any pain in the nerve; all I mentioned to him was mild pain and the filling had fallen out.\n\nThe doctor didn't give me any choice between having a crown or not. The purpose of the temporary crown was not explained, and I wasn't given the opportunity to choose which doctor I would complete the procedure with, whether inside or outside the hospital.\n\nIn addition, I had informed the doctor that I was pregnant, and he confirmed that he would only perform a standard x-ray. However, during one session, he performed four consecutive x-rays. I was also offered five x-ray sessions, despite knowing I was pregnant, when a single panoramic x-ray, which would have been less harmful, would have been sufficient."," عيادة الاسنان"," "," "," "," ","Dissatisfied"," التوضيح والافادة"," توضيح الاجراء من قبل الطبيب والافادة بذلك"," "," "," ","Hospital",{"$nulls":14},4667,3978840365,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-08-25T10:23:00","ابرار الشمري","24 Hours",null,null,4596,2379752674,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-08-10T20:59:00","هيا الرويلي","24 Hours",null,null,4662,1034600682,"ذوي المراجع","التنويم","الطبي","قسم العلاج التنفسي","2025-08-24T17:59:00","اشواق الحربي","48 Hours"]
[null,9,4575,1107270827,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-08-05T12:21:00","هيا الرويلي","MOH "," "," "," ","24 Hours","2025-08-05","12:21:00","هيا الرويلي","2025-08-05","12:21:00","2025-08-05","12:38:00","هيا الرويلي","2025-08-05","12:38:00","هيا الرويلي",0.011805555557657499,"2025-08-05","14:40:00","هيا الرويلي",0.08472222222189885,{"$nulls":3},-45874.61111111111,{"$nulls":3},-45874.52638888889,{"$nulls":3},-45874.52638888889,"2025-08-05","15:29:00","هيا الرويلي",0.11875000000145519,"2025-08-05","15:12:00",0.10694444444379769,"دكتور محمد الامين ","malpractice+negligence","عدم تركيب جبيره للاصبع ","تفيد المراجعه انه  لديها كسر في الاصبع ولم يتم اخبارها بوجود جبيره متحركه لتركيبها ","\"The review indicates that she has a fracture in her finger, and she was not informed about the availability of a removable splint to be placed around it."," "," "," "," "," ","Satisfied"," "," "," "," "," ","Hospital",{"$nulls":14},4668,2013512799,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-08-25T10:32:00","ابرار الشمري","48 Hours",null,null,4600,1096599822,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-08-11T17:49:00","هيا الرويلي","72 Hours",null,null,4663,1056772070,"ذوي المراجع","التنويم","الطبي","قسم عمليات الولادة","2025-08-24T17:01:00","منتهى الزغيبي","More than 72 hours"]
[null,10,4576,1067638260,"مراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-08-05T20:17:00","اشواق الحربي"," "," "," "," ","24 Hours","2025-08-05","20:00:00","اشواق الحربي","2025-08-05","20:17:00","2025-08-05","20:47:00","اشواق الحربي","2025-08-05","20:40:00","اشواق الحربي",0.015972222223354038,{"$nulls":3},-45874.86111111111,{"$nulls":3},0,{"$nulls":3},-45874.86111111111,{"$nulls":3},-45874.86111111111,"2025-08-06","13:04:00"," اشواق الحربي",0.6833333333343035,"2025-08-06","11:33:00",0.6201388888875954," الجراحة العامة - الجيلاني","malpractice","اجراء لم يوضح"," قد حجزتُ موعدًا لإجراء عملية إزالة الكيس الدهني، وطلبت الاستفسار عن تكلفة العملية والأسعار. وقد تواصل معي القسم المختص، واطّلع على حالتي، وأفاد بأنني بحاجة إلى عملية، فدفعت المبلغ نقدًا.\nحضرت في الموعد المحدد، وتمت العملية في ظرف لا يتجاوز ثلاث دقائق، واقتصرت فقط على التخدير الموضعي، تلاه ضغط مباشر على الكيس دون أي إجراء جراحي حقيقي، ثم طُلب مني الحضور في اليوم التالي لتغيير الضماد فقط، وكان هذا هو الطلب الوحيد الذي ذكره الطبيب.\nوبعد انتظاري لأكثر من ساعتين، خرجت من عند الطبيب لأتفاجأ بحدوث نزيف دموي متوسط، غير خطير، لكنه استدعى انتباهي، وحاولت الانتظار حتى موعد الحضور في اليوم التالي، إلا أنني اضطررت إلى إزالة الضماد بسبب كثافة الدم، فقمت بتعقيم الجرح وتغطيته مرة أخرى بنفسي.\nلكن المفاجأة كانت أن الكيس لا يزال في موضعه كما هو، دون أي تغيير يُذكر، وكأن الإجراء لم يُنفذ.\nلذلك، أطالب بإحالتي إلى طبيب آخر لإجراء الفحص الطبي اللازم، ومعاينة الوضع الحالي، كما أطالب بحقي الكامل سواء من حيث الإجراء الطبي الذي لم يتم بشكل صحيح أو من حيث التكلفة المدفوعة لقاء خدمة لم تُنفذ بالشكل المطلوب."," I booked an appointment for a cyst removal procedure and asked about the cost and pricing. The relevant department contacted me, reviewed my case, and advised me that I needed surgery. I paid in cash.\n\nI arrived at the appointed time, and the procedure took no more than three minutes. It involved local anesthesia, followed by direct pressure on the cyst without any actual surgical intervention. I was then asked to come back the next day for a dressing change, which was the only request the doctor made.\n\nAfter waiting for more than two hours, I left the doctor's office to be surprised by moderate bleeding. This was not dangerous, but it caught my attention. I tried to wait until my appointment the next day, but I was forced to remove the dressing due to the heavy bleeding. I sterilized the wound and re-covered it myself.\n\nBut to my surprise, the cyst remained in its original location, unchanged, as if the procedure had never been performed.\n\nTherefore, I demand that I be referred to another doctor for the necessary medical examination and to examine the current situation. I also demand my full rights, both in terms of the medical procedure that was not performed properly and in terms of the cost paid for a service that was not performed as required.","الجراحة العامة"," "," "," "," ","Dissatisfied"," التوضيح والافادة"," الافادة من قبل د الجيلاني"," "," "," ","Patient",{"$nulls":25},4616,112236834,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2025-08-14T20:31:00","هيا الرويلي","48 Hours",null,null,4672,1175316627,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-08-25T23:25:00","هيا الرويلي","48 Hours"]
[null,11,4578,1081599639,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-08-06T12:20:00","هيا الرويلي","MOH "," "," "," ","More than 72 hours","2025-08-06","12:20:00","هيا الرويلي","2025-08-06","12:20:00","2025-08-06","12:26:00","هيا الرويلي","2025-08-06","12:26:00","هيا الرويلي",4.166666665696539E-3,{"$nulls":3},-45875.518055555556,{"$nulls":3},0,{"$nulls":3},-45875.518055555556,{"$nulls":3},-45875.518055555556,"2025-08-09","13:38:00"," هيا الرويلي",3.0500000000029104,"2025-08-09","13:38:00",3.0500000000029104,"دكتوره ولاء ","negligence","تاخير في تقديم الخدمه ","تفيد المراجعه بأنها راجعت الطوارئ قسم النساء والولاده وقد تم تأخير تقديم الخدمه "," The patient informs that she visited the emergency department for obstetrics and gynecology, and the service was delayed.","طوارئ النساء والولاده "," "," "," "," ","Dissatisfied"," "," "," "," "," ","Hospital",{"$nulls":25},4620,1099462200,"مراجع","التنويم","التمريض","تمريض قسم عمليات الولادة","2025-08-16T20:00:00","اشواق الحربي","72 Hours",null,null,4673,2576229228,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2025-08-25T21:08:00","هيا الرويلي","48 Hours"]
[null,12,4585,1007917444,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-08-07T15:06:00","اشواق الحربي"," CHI"," "," "," ","24 Hours","2025-08-07","15:06:00","اشواق الحربي","2025-08-07","15:06:00","2025-08-07","15:12:00","اشواق الحربي","2025-08-07","15:12:00","اشواق الحربي",4.166666665696539E-3,{"$nulls":3},-45876.63333333333,{"$nulls":3},0,{"$nulls":3},-45876.63333333333,{"$nulls":3},-45876.63333333333,"2025-08-07","19:32:00","اشواق الحربي",0.18055555555474712,"2025-08-07","17:59:00",0.11597222222189885,"الموافقات الطبية ","approval issue","طلب للتأمين","تم رفع طلب للعلاج الطبي، إلا أنه تم رفضه بسبب عدم إرسال المعلومات الكافية. بالإضافة إلى ذلك، لم يتم الرد على استفسار شركة التأمين لمدة تجاوزت أربع ساعات، مما أدى إلى رفض شركة التأمين التواصل مجددًا مع المستشفى.\n","A request for medical treatment was submitted, but it was denied due to insufficient information being provided. Furthermore, the insurance company's inquiry went unanswered for over four hours, resulting in the insurance company refusing to contact the hospital again.","الموافقات الطبيبة",{"$nulls":4},"Satisfied","التوضيح والافادة","ارسال الطلب والمستندات والافادة بالامر",{"$nulls":3},"Patient",{"$nulls":25},4623,144054567,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-08-17T14:43:00","هيا الرويلي","48 Hours",null,null,4679,1200867272,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-08-27T09:31:00","اشواق الحربي","24 Hours"]
[null,13,4586,1086066311,"مراجع","العيادات الخارجية","الإداري","التنسيق","2025-08-07T15:50:00","اشواق الحربي",{"$nulls":4},"72 Hours","2025-08-07","15:28:00","اشواق الحربي","2025-08-07","15:50:00","2025-08-10","15:19:00","اشواق الحربي","2025-08-10","03:20:00","اشواق الحربي",2.4791666666715173,"2025-08-11","13:50:00","اشواق الحربي",1.4375,"2025-08-11","16:24:00","اشواق الحربي",0.10694444444379769,{"$nulls":3},-45879.13888888889,{"$nulls":3},-45879.13888888889,"2025-08-12","15:39:00","اشواق الحربي",2.5131944444437977,"2025-08-12","14:53:00",2.4812499999970896,"تنسيق قسم الاسنان","miscommunicatoin","استرجاع مبلغ خدمة","أثناء خلع السن، طلب الطبيب إضافة عظم رغم وجوده بالفعل. وقد تم الاتفاق حينها على أن تكلفة العلاج الكامل للسن ستكون ستة آلاف ريال، وتم دفع نصف المبلغ، أي ثلاثة آلاف ريال. ولكن عند تحديد الموعد التالي، حضرت في الموعد المحدد، فأفادني الطبيب بأن السعر قد تغير، وأنه يجب دفع مبلغ إضافي قدره ثمانية آلاف ريال، بسبب تغيير خطة العلاج في المستشفى. وأوضح لي الطبيب أنني حضرت مسبقًا ودُفِعَ ثلاثة آلاف ريال بناءً على الخطة القديمة، إلا أنه تم تغيير الخطة ليصبح المبلغ المتبقي ستة آلاف ريال فقط. رفضت ذلك ولم أكمل العلاج وخرجت، وأطالب باسترداد مبلغ العظم وقدره 300 ريال.","During the tooth extraction, the doctor requested bone to be added even though it was already present. It was agreed that the full treatment would cost 6,000 riyals, and I paid half of that amount, i.e. 3,000 riyals. However, when I scheduled the next appointment, I showed up on time and the doctor informed me that the price had changed and that I would have to pay an additional 8,000 riyals due to a change in the hospital's treatment plan. The doctor explained that I had previously come and paid 3,000 riyals based on the old plan, but the plan had been changed, leaving only 6,000 riyals remaining. I refused, did not complete the treatment, and left. I am demanding a refund of the 300 riyals for the bone.","قسم التنسيق",{"$nulls":4},"Satisfied","التوضيح والافادة","توضيح الافادة الكاملة",{"$nulls":3},"Patient",{"$nulls":25},4627,1074059328,"مراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-08-18T11:46:00","منتهى الزغيبي","More than 72 hours",null,null,4680,1134214731,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-08-25T13:45:00","منتهى الزغيبي","48 Hours"]
[2,14,4590,2111063521,"مراجع","الطوارئ","الإداري","المدير المناوب","2025-08-09T14:30:00","اشواق الحربي",{"$nulls":4},"24 Hours","2025-08-09","11:42:00","اشواق الحربي","2025-08-09","14:30:00","2025-08-09","15:12:00","اشواق الحربي","2025-08-09","15:23:00","اشواق الحربي",0.03680555555911269,{"$nulls":3},-45878.64097222222,{"$nulls":3},0,{"$nulls":3},-45878.64097222222,{"$nulls":3},-45878.64097222222,"2025-08-10","12:44:00","اشواق الحربي",0.8895833333299379,"2025-08-09","15:52:00",0.020138888889050577,"قسم الطوارى-المدير المناوب","miscommunicatoin+negligence","استرجاع مبلغ","عند زيارتي لقسم الطوارئ، استفسرت عن وجود طبيب أعصاب، فاستقبلني موظف الفرز الذي قام بفتح ملفي، واطّلع على ملفي الطبي وأشعة سابقة. بعد ذلك، أحالتني الطبيبة المناوبة وأوضحتُ لها أنني بحاجة إلى طبيب أعصاب، وأن لدي آلامًا متكررة، إلا أنها أفادت بعدم توفر طبيب أعصاب في قسم الطوارئ.\nطلبتُ حينها تحويل الكشف إلى أي عيادة مختصة بالأعصاب أو العمود الفقري. وبعد حوالي 20 دقيقة من الانتظار دون أي إجراء، عدت إلى قسم الاستقبال، لكن لم يتم اتخاذ أي خطوة بشأن حالتي. وعند إبلاغي المدير المناوب، أفاد بأنه لا يمكن استرجاع قيمة الكشف لأنني – حسب قوله – قد تلقيت الخدمة.\nوهذا غير دقيق، إذ لم أتلقَّ أي رعاية طبية أو استشارة تخص حالتي. كما أن أخصائي الفرز لم يأخذ حالتي بشكل جاد أو دقيق، وأفاد بأن الطبيبة المناوبة قامت بإلغاء الملف لعدم تقديمها أي خدمة. وعند استدعاء الطبيبة، ذكرت بدورها أنها لم تضف شيئًا في الملف، وأشارت إلى أن المشكلة تخص الإدارة.\nحتى نهاية الزيارة، لم أتلَقَّ أي خدمة طبية فعلية، رغم حالتي الطارئة، وتم رفض استرجاع قيمة الكشفية. وبناءً على ما سبق، أطالب باسترجاع المبلغ المدفوع، كوني لم أستفد من أي رعاية طبية، كما أطالب بالنظر في هذا الموضوع واتخاذ الإجراء المناسب تجاه ما حدث.","When I visited the emergency department, I inquired about the availability of a neurologist. I was greeted by the triage clerk, who opened my file and reviewed my medical record and previous x-rays. The on-call physician then referred me. I explained that I needed to see a neurologist and that I was experiencing recurring pain. However, she stated that there was no neurologist available in the emergency department.\n\nI then requested a referral to a neurology or spine clinic. After waiting for about 20 minutes without any action, I returned to the reception area, but no action was taken regarding my case. When I informed the on-call manager, he stated that the consultation fee was non-refundable because, according to him, I had received the service.\n\nThis is inaccurate, as I had not received any medical care or consultation related to my condition. The triage clerk also did not take my case seriously or accurately, stating that the on-call physician had cancelled the file due to her failure to provide any services. When the physician was called, she stated that she had not added anything to the file and indicated that the problem was administrative.\n\nBy the end of the visit, I had not received any actual medical care, despite my emergency condition, and my examination fee was refused. Based on the above, I request a refund, as I did not receive any medical care. I also request that this matter be investigated and appropriate action taken regarding the incident.","قسم الطوارى -المدير المناوب",{"$nulls":4},"Satisfied","التوضيح والافادة","تم استرجاع المبلغ بسبب عدم تقديم الخدمة",{"$nulls":3},"Patient",{"$nulls":25},4628,2314722212,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-08-18T14:46:00","هيا الرويلي","48 Hours",null,null,4680,1134214731,"ذوي المراجع","الطوارئ","الطبي","الأشعة","2025-08-25T13:45:00","منتهى الزغيبي","48 Hours"]
[null,15,4596,2379752674,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-08-10T20:59:00","هيا الرويلي",{"$nulls":4},"24 Hours","2025-08-10","20:55:00","هيا الرويلي","2025-08-10","20:59:00","2025-08-11","13:59:00","هيا الرويلي","2025-08-11","14:03:00","هيا الرويلي",0.711111111115315,{"$nulls":3},-45880.58541666667,{"$nulls":3},0,{"$nulls":3},-45880.58541666667,{"$nulls":3},-45880.58541666667,"2025-08-11","15:21:00"," هيا الرويلي",0.054166666661330964,"2025-08-11","15:11:00",0.04722222222335404,"اسثقبال العيادات الخارجيه ","approval issue","لم يتم تقديم الخدمه ","يفيد المراجع لم يتم تقديم الخدمه لعدم تغطية التامين ويفيد بان لديه تامين ","\"The patient states that the service was not provided due to lack of insurance coverage, while he confirms that he does have valid insurance.\"","استقبال العيادات الخارجيه ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Patient",{"$nulls":25},4629,1006856452,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-08-18T16:55:00","اشواق الحربي","More than 72 hours",null,null,4680,1134214731,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-08-25T13:45:00","منتهى الزغيبي","48 Hours"]
[null,16,4598,2379752674,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-08-11T10:13:00","اشواق الحربي","MOH",{"$nulls":3},"24 Hours","2025-08-11","10:13:00","اشواق الحربي","2025-08-11","10:13:00","2025-08-11","10:20:00","اشواق الحربي","2025-08-11","10:20:00","اشواق الحربي",0.004861111112404615,{"$nulls":3},-45880.430555555555,{"$nulls":3},0,{"$nulls":3},-45880.430555555555,{"$nulls":3},-45880.430555555555,"2025-08-11","15:47:00","اشواق الحربي",0.22708333333139308,"2025-08-11","15:10:00",0.20138888889050577,"استقبال العيادات الخارجية","miscommunicatoin+negligence","الاستفسار عن التأمين","حضرت في الموعد المحدد، وعند وصولي إلى قسم الاستراحة تمهيدًا للدخول على الطبيب، تم رفض استقبالي بحجة أن التأمين لا يشمل التغطية.\nوعليه، تواصلت مع شركة التأمين مباشرة، وتم إفادتي بشكل واضح بأن التأمين يشمل التغطية للحالة المذكورة.\n","I arrived at the scheduled appointment, but upon arriving at the break room to see the doctor, I was refused admission on the grounds that my insurance did not cover the procedure.\n\nI subsequently contacted my insurance company directly and was clearly informed that my insurance covered the condition.","استقبال العيادات الخارجيه ",{"$nulls":4},"Satisfied","التوضيح والافادة","استقبال المراجع وتوجيه للطبيب وحل الاشكالية",{"$nulls":3},"Hospital",{"$nulls":25},4631,1061808919,"مراجع","التنويم","التمريض","تمريض تنويم الجراحة العامة","2025-08-18T19:30:00","اشواق الحربي","48 Hours",null,null,4703,1035120854,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الجراحة العامة","2025-08-30T20:19:00","اشواق الحربي","48 Hours"]
[null,17,4600,1096599822,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-08-11T17:49:00","هيا الرويلي",{"$nulls":4},"72 Hours","2025-08-11","17:29:00","هيا الرويلي","2025-08-11","17:49:00","2025-08-11","18:13:00","هيا الرويلي","2025-08-11","18:16:00","هيا الرويلي",0.018750000002910383,"2025-08-12","13:37:00","هيا الرويلي",0.8062500000014552,"2025-08-13","15:14:00","هيا الرويلي",1.0673611111124046,{"$nulls":3},-45880.76111111111,{"$nulls":3},-45880.76111111111,"2025-08-13","20:41:00"," هيا الرويلي",2.100694444445253,"2025-08-13","20:41:00",2.100694444445253,"قسم المختبر","policies","استرداد مبلغ مالي ","تفيد المراجعه بأنه تم عمل تحليل NPIT وقد طلب منها اعادة العينه لكن الان ليست بحاجتها بسبب فقدان الجنين ","The patient informs that an NPIT test was conducted, and she was asked to repeat the sample. However, it is no longer needed due to the loss of the fetus.","قسم المختبر",{"$nulls":4},"Satisfied",null,"استرداد المبلغ ",{"$nulls":3},"Patient",{"$nulls":25},4635,3124182158,"مراجع","العيادات الخارجية","الطبي","عيادات التخدير","2025-08-19T14:42:00","هيا الرويلي","24 Hours",null,null,4706,1012437495,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-08-31T16:06:00","اشواق الحربي","24 Hours"]
[null,18,4604,1211578537,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2025-08-12T22:38:00","هيا الرويلي",{"$nulls":4},"24 Hours","2025-08-12","21:03:00","هيا الرويلي","2025-08-12","22:38:00","2025-08-13","17:42:00","هيا الرويلي","2025-08-13","17:46:00","هيا الرويلي",0.7972222222160781,{"$nulls":3},-45882.740277777775,{"$nulls":3},0,{"$nulls":3},-45882.740277777775,{"$nulls":3},-45882.740277777775,"2025-08-14","16:53:00"," هيا الرويلي",0.9631944444481633,"2025-08-14","10:01:00",0.6770833333357587,"الطبيب ساري الدعاس ","malpractice","رفع تحاليل مختلفه عن المطلوبه ","يفيد والد الطفل بان الطبيب رفع تحاليل مختلفه عن التحاليل المطابقه للحاله الصحيه ","The child's father reported that the doctor had performed tests that were different from those that matched the child's health condition.","عيادات الاطفال ",{"$nulls":4},"Satisfied",{"$nulls":5},"Patient",{"$nulls":25},4642,2219083884,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-08-20T17:11:00","هيا الرويلي","72 Hours"]
[null,19,4605,2016966711,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-08-13T09:28:00","اشواق الحربي","CHI",{"$nulls":3},"48 Hours","2025-08-13","09:28:00","اشواق الحربي","2025-08-13","09:28:00","2025-08-13","09:37:00","اشواق الحربي","2025-08-13","09:37:00","اشواق الحربي",6.2499999985448085E-3,"2025-08-14","09:09:00","اشواق الحربي",0.9805555555576575,{"$nulls":3},-45883.38125,{"$nulls":3},-45882.40069444444,{"$nulls":3},-45882.40069444444,"2025-08-14","10:59:00","اشواق الحربي",1.0569444444481633,"2025-08-14","10:31:00",1.0375000000058208,"الموافقات الطبية ","financial claim","مطالبة مالية","تم إدخال المريض ثائر محمد جِميل إلى مستشفى الأمانة عن طريق الهلال الأحمر كحالة إسعافية لإنقاذ حياته. تم تحويله إلى مستشفى الأمانة بتاريخ 2024-11-16 بناءً على قرار من الطبيب المختص. ولم يتم إدخاله إلى قسم الطوارئ إلا بعد توقيع تعهد بالسداد، مع العلم أنه تم إبلاغ المستشفى بأن المريض لديه تأمين طبي ساري المفعول حتى هذا التاريخ. إلا أنه تم رفض الدخول بحجة أن التأمين غير مغطى للفترة الحالية. تم إدخال المريض إلى العناية المركزة بتاريخ 2024-11-16، وظل فيها حتى تاريخ 2024-11-24، وهو تاريخ الوفاة. تم رفع قضية مطالبة بتكاليف الإقامة في المستشفى.","Thaer Mohammed Jameel was admitted to Amanat Hospital by the Red Crescent as an emergency case to save his life. He was transferred to Amanat Hospital on November 16, 2024, based on a decision from the specialist doctor. He was not admitted to the emergency department until he signed a pledge to pay, noting that the hospital was informed that the patient had valid medical insurance up to that date. However, admission was denied on the grounds that the insurance did not cover the current period. The patient was admitted to the intensive care unit on November 16, 2024, and remained there until November 24, 2024, the date of his death. A lawsuit was filed to claim hospital stay costs.","قسم الموافقات الطبيبة",{"$nulls":4},"Satisfied","التوضيح والافادة","التزوضيح الكامل وارفاق خطاب جمعية رحماء الصحية",{"$nulls":3},"Hospital",{"$nulls":25},4644,1042205417,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-08-21T23:48:00","هيا الرويلي","24 Hours"]
[null,20,4606,1101370599,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-08-13T10:43:00","اشواق الحربي","CHI",{"$nulls":3},"24 Hours","2025-08-13","10:43:00","اشواق الحربي","2025-08-13","10:43:00","2025-08-13","10:43:00","اشواق الحربي","2025-08-13","10:43:00","اشواق الحربي",0,{"$nulls":3},-45882.44652777778,{"$nulls":3},0,{"$nulls":3},-45882.44652777778,{"$nulls":3},-45882.44652777778,"2025-08-13","11:17:00","اشواق الحربي",0.02361111110803904,"2025-08-13","11:17:00",0.02361111110803904,"الموافقات الطبيبة","financial claim","مطالبة بالفاتورة","المطالبة بإصدار فاتورة ضريبية مقابل الفرق الذي تم دفعه للمستشفى، حيث تم دفع المبلغ المطلوب والبالغ 1,680 ريال، ويجب إصدار الفاتورة لهذا المبلغ.","Request a tax invoice for the difference paid to the hospital. The required amount of 1,680 riyals has been paid, and an invoice must be issued for this amount.","قسم الموافقات الطبيبة ",{"$nulls":4},"Satisfied","التوضيح والافادة","تم ارسال الفاتورة وابلاغ المراجع بذلك واقفال الشكوى بعد طلبه",{"$nulls":3},"Hospital",{"$nulls":25},4656,1013952393,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المخ والأعصاب","2025-08-23T19:42:00","هيا الرويلي","72 Hours"]
[null,21,4610,1035252772,"مجلس الضمان الصحي","الطوارئ","الطبي","صيدلية الطوارئ","2025-08-13T15:14:00","هيا الرويلي","CHI",{"$nulls":3},"24 Hours","2025-08-13","15:14:00","هيا الرويلي","2025-08-13","15:14:00","2025-08-13","15:33:00","هيا الرويلي","2025-08-13","15:33:00","هيا الرويلي",0.013194444443797693,{"$nulls":3},-45882.64791666667,{"$nulls":3},0,{"$nulls":3},-45882.64791666667,{"$nulls":3},-45882.64791666667,"2025-08-13","16:15:00","هيا الرويلي",0.02916666666715173,"2025-08-13","16:05:00",0.022222222221898846,"صيدلية الطوارئ ","financial claim","مطالبه ماليه","يفيد المراجع بأنه تم مطالبته بملبغ الدواء وهو لديه تامين طبي ","The patient informs that he was asked to pay for the medication despite having medical insurance.","صيدلية الطوارئ ",{"$nulls":4},"Dissatisfied","التوضيح والافادة",{"$nulls":4},"Hospital",{"$nulls":25},4659,1094065958,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2025-08-24T13:31:00","ابرار الشمري","72 Hours"]
[null,22,4611,2373310206,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-08-13T17:46:00","هيا الرويلي","CHI","  "," ",null,"24 Hours","2025-08-13","17:46:00","هيا الرويلي","2025-08-13","17:46:00","2025-08-13","17:57:00","هيا الرويلي","2025-08-13","17:57:00","هيا الرويلي",0.00763888889196096,{"$nulls":3},-45882.74791666667,{"$nulls":3},0,{"$nulls":3},-45882.74791666667,{"$nulls":3},-45882.74791666667,"2025-08-14","14:04:00","هيا الرويلي",0.8381944444408873,"2025-08-14","10:51:00",0.7041666666627862,"قسم الماليه","financial claim","مطالبه ماليه","مطالبه ماليه لعدم تغطية التامين ","A financial claim due to the insurance not covering the costs.","قسم الماليه ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":25},4669,1005554504,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-08-25T11:16:00","ابرار الشمري","24 Hours"]
[null,23,4612,2597994553,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2025-08-13T20:20:00","ابرار الشمري",null,"  ",null,null,"72 Hours","2025-08-13","19:41:00","ابرار الشمري","2025-08-13","20:20:00","2025-08-14","18:28:00","ابرار الشمري","2025-08-14","18:41:00","ابرار الشمري",0.9312500000014552,"2025-08-16","09:39:00","ابرار الشمري",1.6236111111138598,{"$nulls":3},-45885.402083333334,{"$nulls":3},-45883.77847222222,{"$nulls":3},-45883.77847222222,"2025-08-17","09:34:00","ابرار الشمري",2.6201388888875954,"2025-08-16","19:26:00",2.03125,"تمريض العيادات الخارجية ","malpractice+negligence","اسلوب التعامل ","تم زيارة العيادة رقم ٢٠ لثقب أذن المولودة، لكن أداة الثقب علقت في أذنها، مما تسبب في ألم شديد للطفلة وتسبب لنا في حالة من الذعر والخوف. عندما أُبلغت الممرضة الفلبينية بالأمر، ردت بطريقة غير مهنية.","Clinic 20 was visited to pierce the newborn’s ear, but the piercing device got stuck in her ear, causing‏\nthe baby severe pain and causing us panic and fear. When the Filipino nurse was alerted about the\n. matter, she responded in an unprofessional manne",{"$nulls":5},"Dissatisfied","التوضيح والافادة","التوضيح ..",{"$nulls":3},"Patient",{"$nulls":25},4676,1125072297,"مراجع","العيادات الخارجية","الطبي","عيادات التخدير","2025-08-26T13:21:00","هيا الرويلي","48 Hours"]
[null,24,4614,1024754499,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-08-14T15:35:00","اشواق الحربي","MOH ",{"$nulls":3},"24 Hours","2025-08-14","15:35:00","اشواق الحربي","2025-08-14","15:35:00","2025-08-14","15:39:00","اشواق الحربي","2025-08-14","15:39:00","اشواق الحربي",0.002777777779556345,"2025-08-14","19:52:00","ابرار الشمري",0.1756944444423425,{"$nulls":3},-45883.82777777778,{"$nulls":3},-45883.652083333334,{"$nulls":3},-45883.652083333334,"2025-08-14","20:36:00","ابرار الشمري",0.20624999999563443,"2025-08-14","20:11:00",0.1888888888861402,"المدير المناوب","approval issue","مطالبة برفع التكاليف","تم حضور المريض عن طريق الإسعاف (الهلال الأحمر) كحالة طارئة. بعد وصوله وتلقي العلاج، تم احتساب مبالغ مالية مترتبة عليه. ومع ذلك، لم يتم رفع هذه المبالغ إلى وزارة الصحة لتغطيتها من قبل التأمين.","The patient was brought in by ambulance (Red Crescent) as an emergency case. Upon arrival and treatment, he was assessed financial dues. However, these amounts were not submitted to the Ministry of Health for insurance coverage.","الطوارى - المدير المناوب",{"$nulls":4},"Satisfied","التوضيح والافادة","توضيح الافادة الكاملة بحسب اللوائح الصادرة من وزارة الصحة",{"$nulls":3},"Hospital",{"$nulls":25},4685,1099000034,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-08-29T09:28:00","هيا الرويلي","More than 72 hours"]
[null,25,4615,1041567684,"ذوي المراجع","العيادات الخارجية","الطبي","فني تخطيط القلب","2025-08-14T15:51:00","هيا الرويلي",{"$nulls":4},"72 Hours","2025-08-14","15:51:00","هيا الرويلي","2025-08-14","15:51:00","2025-08-14","16:05:00","هيا الرويلي","2025-08-14","16:05:00","هيا الرويلي",0.00972222222480923,"2025-08-16","08:33:00","هيا الرويلي",1.6861111111065838,{"$nulls":3},-45885.35625,{"$nulls":3},-45883.67013888889,{"$nulls":3},-45883.67013888889,"2025-08-17","08:52:00"," هيا الرويلي",2.6993055555503815,"2025-08-16","21:48:00",2.2381944444423425,"فني تخطيط القلب كارمن ","attitude","شكوى عن اسلوب التعامل ","شكوى ضد فني الاشعه بأن اسلوب التعامل غير مهني وتاخير في تقديم الخدمه ",null,"عيادة تخطيط القلب ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Patient",{"$nulls":25},4686,1081859157,"مراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-08-28T13:23:00","هيا الرويلي","72 Hours"]
[null,26,4616,"112236834-","مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2025-08-14T20:31:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-08-14","20:25:00","هيا الرويلي","2025-08-14","20:31:00","2025-08-14","20:40:00","هيا الرويلي","2025-08-14","20:41:00","هيا الرويلي",0.006944444445252884,"2025-08-16","08:32:00","هيا الرويلي",1.4937500000014552,{"$nulls":3},-45885.35555555556,{"$nulls":3},-45883.861805555556,{"$nulls":3},-45883.861805555556,"2025-08-16","13:08:00","ابرار الشمري",1.6854166666671517,"2025-08-16","12:44:00",1.6687499999970896,"استقبال العلاج الطبيعي","malpractice","تاخير في دخول الموعد ","تاخير في دخول الموعد وايضا غياب الاخصائيه  عن الاشراف اثناء التمارين ","Delay in attending the appointment and the absence of the specialist during the exercises.","العلاج الطبيعي ",{"$nulls":4},"Satisfied",{"$nulls":5},"Patient",{"$nulls":25},4690,1073340844,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2025-08-28T14:50:00","اشواق الحربي","More than 72 hours"]
[3,27,4620,1099462200,"مراجع","التنويم","التمريض","تمريض قسم عمليات الولادة","2025-08-16T20:00:00","اشواق الحربي",{"$nulls":4},"72 Hours","2025-08-16","18:08:00","اشواق الحربي","2025-08-16","20:00:00","2025-08-16","08:51:00","اشواق الحربي","2025-08-16","20:52:00","اشواق الحربي",0.03611111110512866,"2025-08-17","18:26:00","اشواق الحربي",0.898611111115315,"2025-08-18","18:49:00","اشواق الحربي",1.015972222223354,{"$nulls":3},-45885.86944444444,{"$nulls":3},-45885.86944444444,"2025-08-19","14:30:00","اشواق الحربي",2.734722222223354,"2025-08-18","20:41:00",1.992361111115315,"قسم تمريض النساء والولادة","attitude","سوء المعاملة","توضيح الأمر، كان هناك ممرضتان من نفس الجنسية، والممرضة المعنية هي الأطول، ويمكن التعرف عليها من خلال وجهها إذا تم رؤيتها. تشير الشكوى إلى أن الممرضة، أثناء الولادة الطبيعية، مارست ضغطًا نفسيًا على المريضة ووضعَت يدها على فم المريضة لتسكيتِها، مما أدى إلى انخفاض مستويات الأوكسجين. نتيجة لذلك، تم تغيير طريقة الولادة من الولادة الطبيعية إلى عملية قيصرية. بالإضافة إلى ذلك، تم ضرب المريضة في منطقة البطن بواسطة نفس الممرضة. لا يمكن لأي شخص في هذه الحالة تحمل مثل هذا الصراخ، وقد أزعجت الممرضة المريضة بصراخها.","To clarify, there were two nurses of the same nationality, and the one in question is the taller one, and\nshe can be recognized by her face if seen. The complaint indicates that the nurse, during the natural\nbirth, applied psychological pressure on the patient and placed her hand over the patient’s mouth to\nsilence her, which caused a drop in oxygen levels. As a result, the delivery was changed from a natural\nbirth to a cesarean section. Additionally, the patient was struck in the abdominal area by the same\nnurse. No one in this situation can tolerate such screaming, and the nurse disturbed the patient with\n.her shouting",{"$nulls":5},"Satisfied","التوضيح والافادة","التوضيح والاعتذار",{"$nulls":3},"Patient",{"$nulls":25},4692,1063294944,"مراجع","التنويم","التمريض","تمريض تنويم الجراحة العامة","2025-08-28T17:07:00","اشواق الحربي","72 Hours"]
[null,28,4623,144054567,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-08-17T14:43:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-08-17","14:23:00","هيا الرويلي","2025-08-17","14:43:00","2025-08-17","16:00:00","هيا الرويلي","2025-08-17","16:02:00","هيا الرويلي",0.054861111115315,"2025-08-18","10:19:00","هيا الرويلي",0.7618055555503815,"2025-08-19","09:42:00","ابرار الشمري",0.9743055555591127,{"$nulls":3},-45886.66805555556,{"$nulls":3},-45886.66805555556,"2025-08-19","14:29:00","هيا الرويلي",1.9354166666671517,"2025-08-19","14:15:00",1.9256944444423425,"عيادات التخدير ","miscommunicatoin","تاخير في الدخول على الموع","تاخير في الدخول على الموعد المحدد وذلك لان الاستقبال لم يخبره بانتهاء عيادة الطبيب ","Delay in entering the appointment because the reception did not inform him that the doctor's office was over","عيادات التخدير ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Patient",{"$nulls":25},4707,1005554504,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-08-31T17:09:00","اشواق الحربي","48 Hours"]
[null,29,4627,1074059328,"مراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-08-18T11:46:00","منتهى الزغيبي",{"$nulls":4},"More than 72 hours","2025-08-17","19:08:00","منتهى الزغيبي","2025-08-18","11:46:00","2025-08-18","01:49:00","اشواق الحربي","2025-08-18","13:51:00","اشواق الحربي",0.08680555555474712,"2025-08-19","13:56:00","اشواق الحربي",1.0034722222262644,"2025-08-20","15:36:00","اشواق الحربي",1.0694444444452529,"2025-08-21","15:00:00","اشواق الحربي",3.047916666670062,{"$nulls":3},-45887.57708333333,"2025-08-25","13:26:00","منتهى",6.982638888890506,"2025-08-23","01:40:00",4.492361111115315,"د.محمد احمد المالك","malpractice+negligence","شكوى بخصوص تأخر شفاء جرح بعد عملية جراحية وسوء متابعة الحالة الطبية","أجريت لي عملية لإزالة كيس دهني في الكتف بتاريخ 13 يوليو تحت تخدير موضعي، وأخبرني الطبيب (د. محمد) بعد العملية أنه لم يتمكن من إغلاق الجرح بالكامل بسبب وجود التهاب، فقام بخياطة جزء فقط من الجرح.\nبعد أسبوعين، راجعت الطبيب وأكد لي أنه لا حاجة لمراجعة إضافية. لاحقًا، زرت طبيبًا آخر قام بإزالة جميع الغرز وأفاد بأنه لا حاجة لمراجعة، مع الاستمرار فقط في استخدام كريم موضعي واتباع نمط حياة صحي.\nرغم اتباع التعليمات، لم يلتئم الجرح، وازدادت حالته سوءًا بعد استخدام العطور، مما اضطرني لزيارة طبيب ثالث. بعد الفحص، تبيّن وجود خيط جراحي لم يُزل، مما تسبب في تأخر الشفاء وظهور طبقة صفراء تحت الجرح.\nتم تشخيص الحالة بوجود طبقة عميقة من الالتهاب يصعب الوصول إليها، مما استدعى علاجًا موضعيًا ومتابعة طبية مستمرة. للأسف، الجرح لم يلتئم حتى الآن، مما سبب لي تشوهًا واضحًا.","I underwent a minor surgical procedure to remove a sebaceous cyst from my shoulder on July 13 under local anesthesia. After the procedure, the doctor (Dr. Mohammed) informed me that he was unable to completely close the wound due to a severe infection, and only partially stitched it.\n\nTwo weeks later, during a follow-up visit, the doctor assured me that no further review was necessary. Later, I consulted another physician who removed all remaining stitches and confirmed that no further visits were required, advising me to continue using a topical cream and follow general hygiene instructions.\n\nDespite following all directions, the wound did not heal and worsened after I used perfume. I then visited a third doctor, who, upon examination, discovered a surgical stitch that had not been removed, which caused delayed healing and the development of a yellowish layer beneath the wound.\n\nThe doctor confirmed the presence of a deep layer of inflammation that is currently inaccessible and prescribed a specific treatment regimen along with continuous follow-up. Unfortunately, despite Dr. Mohammed's earlier reassurances, the wound has still not healed properly, resulting in noticeable scarring and physical disfigurement.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"Patient"]
[null,30,4628,2314722212,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-08-18T14:46:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-08-18","13:43:00","هيا الرويلي","2025-08-18","14:46:00","2025-08-18","16:09:00","هيا الرويلي","2025-08-18","16:12:00","هيا الرويلي",0.05972222222771961,"2025-08-19","12:12:00","هيا الرويلي",0.8333333333284827,{"$nulls":3},-45888.50833333333,{"$nulls":3},-45887.675,{"$nulls":3},-45887.675,"2025-08-20","09:07:00"," هيا الرويلي",1.7048611111094942,"2025-08-19","20:29:00",1.1784722222218988,"استقبال العيادات الخارجية","Technical issue","عطل في النظام مما ادى الى عدم دخوله الى الموعد ","عطل في النظام مما ادى الى عدم دخوله الى الموعد","A system malfunction prevented him from accessing the appointment.",{"$nulls":5},"Satisfied",{"$nulls":5},"Patient"]
[null,31,4629,1006856452,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-08-18T16:55:00","اشواق الحربي",{"$nulls":4},"More than 72 hours","2025-08-18","15:01:00","اشواق الحربي","2025-08-18","16:55:00","2025-08-18","17:43:00","اشواق الحربي","2025-08-18","17:45:00","اشواق الحربي",0.03472222222626442,"2025-08-20","18:45:00","اشواق الحربي",2.0416666666642413,"2025-08-20","18:45:00","اشواق الحربي",0,"2025-08-20","18:45:00","اشواق الحربي",2.0416666666642413,{"$nulls":3},-45887.739583333336,"2025-08-24","09:14:00","اشواق الحربي",5.645138888889051,"2025-08-19","14:38:00",0.8701388888875954,"قسم الاشعة - د عبدالمنعم ابراهيم","attitude","اسلوب تعامل ","عند إجراء الأشعة الصوتية للرقبة، يضع يده على الصدر بطريقة غير لائقة، ويسأل أسئلة غير مرتبطة بالحالة مثل: \"متى بدأت الأعراض؟\" و\"هل سبق أن أجريت أشعة من قبل؟\"، بالإضافة إلى أسئلة أخرى كان من المفترض أن يطرحها الطبيب. يبدو أن الهدف من هذه الأسئلة هو تشتيت الانتباه عن تصرفاته.","During the ultrasound of the neck, he places his hand on the chest in an inappropriate manner and asks irrelevant questions such as, \"When did the symptoms start?\" and \"Have you had an ultrasound before?\" along with other questions that should have been asked by the doctor. It seems that the purpose of these questions is to distract attention from his actions.",null,null," ","التحقق بالواقعه رغم اتخاذ اللازم بشكل سريع من كتابة الافادات والتحقق بالامر من خلال اجتماع رئيس القسم للموظف المشتكى عليه , وبناء عليها تم تأخير اغلاقها لحين استكمال جميع الاجراءات اللازمة ",null,"Dissatisfied","التوضيح.","التوضيح ..",{"$nulls":3},"Patient"]
[null,32,4631,1061808919,"مراجع","التنويم","التمريض","تمريض تنويم الجراحة العامة","2025-08-18T19:30:00","اشواق الحربي",{"$nulls":4},"48 Hours","2025-08-18","19:28:00","اشواق الحربي","2025-08-18","19:30:00","2025-08-18","21:24:00","اشواق الحربي","2025-08-18","21:24:00","اشواق الحربي",0.07916666667006211,"2025-08-19","19:08:00","اشواق الحربي",0.9055555555532919,"2025-08-20","18:30:00","اشواق الحربي",0.9736111111124046,{"$nulls":3},-45887.89166666667,{"$nulls":3},-45887.89166666667,"2025-08-20","19:19:00","اشواق الحربي",1.913194444437977,"2025-08-20","18:45:00",1.8895833333299379,"تمريض الجراحة العامة","malpractice","تاخر الخدمة","أود تقديم شكوى بخصوص الغرفة رقم 5162، حيث أواجه عدم استجابة من طاقم التمريض عند الاتصال باستخدام الجرس، وإدخال الأنبوب في يدي بشكل غير صحيح.","I would like to file a complaint regarding room number 5162, as I am facing , lack of response from the\n.nursing staff when I call using the bell, and improper insertion of the tube into my hand",{"$nulls":5},"Satisfied","التوضيح والافادة",{"$nulls":4},"Patient"]
[null,33,4633,1016593335,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-08-19T09:52:00","ابرار الشمري","CHI",{"$nulls":3},"24 Hours","2025-08-19","09:52:00","ابرار الشمري","2025-08-19","09:52:00",null,null,"ابرار الشمري","2025-08-19","09:58:00","ابرار الشمري",{"$f":"(Y35+X35)-(T35+S35)","v":4.166666665696539E-3},{"$nulls":3},{"$f":"(AC35+AB35)-(Y35+X35)","v":-45888.41527777778},{"$nulls":3},{"$f":"(AG35+AF35)-(AC35+AB35)","v":0},{"$nulls":3},{"$f":"(AK35+AJ35)-(Y35+X35)","v":-45888.41527777778},{"$nulls":3},{"$f":"(AO35+AN35)-(Y35+X35)","v":-45888.41527777778},"2025-08-19","15:23:00","ابرار الشمري",{"$f":"(AS35+AR35)-(Y35+X35)","v":0.22569444444525288},"2025-08-19","15:21:00",{"$f":"(AW35+AV35)-(Y35+X35)","v":0.22430555555183673},"قسم الموافقات الطبيبة","approval issue","تأخير بالموافقة","أود أن أقدم شكوى بخصوص التأخير والمماطلة في تنفيذ الخدمة المتعلقة بطلب إجراء الأشعة. فقد قمت بالتواصل مع شركة التأمين بخصوص الإجراءات المطلوبة، وتم إفادتي بأنه يتم انتظار المستشفى لمتابعة الطلب وإرفاق صورة الأشعة اللازمة (Ultrasound). وعليه، قمت بإبلاغ المستشفى بضرورة إرفاق الصورة من أجل الموافقة على طلب إجراء الأشعة بالصبغة. ورغم ذلك، لم يتم تنفيذ الطلب بعد، وما زال معلقًا دون أي تقدم أو تحديث حوله.","I would like to file a complaint regarding the delay and procrastination in processing my x-ray request. I contacted the insurance company regarding the required procedures and was informed that the hospital was waiting for me to process the request and attach the required x-ray (ultrasound). Accordingly, I informed the hospital that I must attach the image in order to approve my x-ray request with dye. However, the request has not yet been processed and remains pending without any progress or update.",{"$nulls":5},"Satisfied","التوضيح والافادة","التوضيح الكامل من القسم",{"$nulls":3},"Hospital",{"$nulls":25},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,34,4635,3124182158,"مراجع","العيادات الخارجية","الطبي","عيادات التخدير","2025-08-19T14:42:00","هيا الرويلي",{"$nulls":4},"24 Hours","2025-08-19","14:42:00","هيا الرويلي","2025-08-19","14:42:00",{"$nulls":3},"2025-08-19","15:07:00","هيا الرويلي",0.01736111110949423,{"$nulls":3},-45888.62986111111,{"$nulls":3},0,{"$nulls":3},-45888.62986111111,{"$nulls":3},-45888.62986111111,"2025-08-20","09:08:00"," هيا الرويلي",0.7506944444467081,"2025-08-19","22:08:00",0.2923611111109494,"طبيب التخدير جورج","miscommunicatoin","تاخير في الدخول للطبيب ","يفيد المراجع بعدم وجود الطبيب اثناء تسجيل الدخول ","\"The visitor reports that the doctor was not present at the time of check-in.\"",{"$nulls":5},"Dissatisfied",{"$nulls":5},"Patient",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"ابرار بندر الشمري",3,{"$f":"CP36/CP40","v":{"v":0.10344827586206896,"d":"10.34%"}},1,0,1,1,{"$f":"CR36+CS36+CT36+CU36","v":3},{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,35,4640,1056772070,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-08-20T13:48:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-08-20","13:43:00","ابرار الشمري","2025-08-20","13:48:00","2025-08-20","15:33:00","هيا الرويلي","2025-08-20","15:35:00","هيا الرويلي",0.0743055555576575,"2025-08-21","14:30:00","هيا الرويلي",0.9548611111094942,{"$nulls":3},-45890.604166666664,{"$nulls":3},-45889.649305555555,{"$nulls":3},-45889.649305555555,"2025-08-21","16:06:00"," هيا الرويلي",1.0215277777751908,"2025-08-21","15:16:00",0.9868055555562023,"دكتوره  رهام نساء وولاده","attitude","اسلوب تعامل ","تفيد المراجعه بأنها تلقت أسلوب غير مهني من قبل الطبيبه رهام ","The patient reports that she was treated in an unprofessional manner by Dr. Reham.",{"$nulls":5},"Satisfied",{"$nulls":5},"Patient",{"$nulls":3},"ابرار بندر الشمري",1,{"$f":"BT37/BT41","v":{"v":0.125,"d":"12.50%"}},1,0,0,0,1,{"$nulls":3},"ابرار بندر الشمري",2,{"$f":"CE37/CE41","v":{"v":0.2,"d":"20.00%"}},1,1,0,0,{"$f":"SUM(CG37:CJ37)","v":2},{"$nulls":3},"منتهى الزغيبي",2,{"$f":"CP37/CP40","v":{"v":0.06896551724137931,"d":"6.90%"}},0,1,0,1,{"$f":"CR37+CS37+CT37+CU37","v":2},{"$nulls":3},"ابرار بندر الشمري",3,{"$f":"DA37/DA41","v":{"v":0.16666666666666666,"d":"16.67%"}},0,2,1,0,{"$f":"DC37+DD37+DE37+DF37","v":3}]
[null,36,4642,2219083884,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-08-20T17:11:00","هيا الرويلي",{"$nulls":4},"72 Hours","2025-08-20","17:11:00","هيا الرويلي","2025-08-20","17:11:00","2025-08-21","10:06:00","هيا الرويلي","2025-08-21","13:34:00","هيا الرويلي",0.8493055555591127,"2025-08-23","13:48:00","هيا الرويلي",2.0097222222175333,{"$nulls":3},-45892.575,{"$nulls":3},-45890.56527777778,{"$nulls":3},-45890.56527777778,"2025-08-23","15:07:00"," هيا الرويلي",2.0645833333328483,"2025-08-23","14:15:00",2.0284722222204437,"دكتور فهد الدوسري ","attitude","اسلوب تعامل ","تفيد المراجعه بأنها تلقت أسلوب غير مهني من قبل الطبيب فهد","The patient reports that she was treated in an unprofessional manner by Dr. Fahad",{"$nulls":5},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":3},"منتهى الزغيبي",0,{"$f":"BT38/BT41","v":{"v":0,"d":"0.00%"}},0,0,0,0,0,{"$nulls":3},"منتهى الزغيبي",0,{"$f":"CE38/CE41","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"SUM(CG38:CJ38)","v":0},{"$nulls":3},"هيا الرويلي ",13,{"$f":"CP38/CP40","v":{"v":0.4482758620689655,"d":"44.83%"}},4,4,4,1,{"$f":"CR38+CS38+CT38+CU38","v":13},{"$nulls":3},"منتهى الزغيبي",5,{"$f":"DA38/DA41","v":{"v":0.2777777777777778,"d":"27.78%"}},0,3,0,2,{"$f":"DC38+DD38+DE38+DF38","v":5}]
[null,37,4643,2390743082,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-08-20T17:48:00","اشواق الحربي",{"$nulls":4},"24 Hours","2025-08-20","17:44:00","اشواق الحربي","2025-08-20","17:48:00","2025-08-20","18:36:00","اشواق الحربي","2025-08-20","18:39:00","اشواق الحربي",0.03541666666569654,"2025-08-21","13:12:00","اشواق الحربي",0.7729166666686069,"2025-08-21","13:39:00","اشواق الحربي",0.018749999995634425,{"$nulls":3},-45889.777083333334,{"$nulls":3},-45889.777083333334,"2025-08-21","16:57:00","اشواق الحربي",0.9291666666686069,"2025-08-21","16:57:00",0.9291666666686069,"قسم النساء والولاده","misdiagnosis","عدم توضيح الحالة","تم دخولي إلى قسم الطوارئ وتم تحويلي من قبل الأطباء إلى عدة تخصصات مختلفة دون الوصول إلى تشخيص دقيق أو خطة علاجية واضحة، مما أدى إلى استمرار الأعراض دون تحسن ملموس. أثناء إجراء الفحص، تم العثور على التهابات في منطقة الشرج بالإضافة إلى التهابات في المسالك البولية، كما تم إجراء فحص السونار للرحم القيصري الذي أظهر حالة جيدة ولا توجد به أية مشكلات. وبشكل عام، كانت حالتي مستقرة وتم تحويلي إلى قسم النساء والولادة.\n\nلكن حالتي ليست ضمن نطاق تخصص القسم، ولذلك لم يتم تقديم العلاج تحت إشراف مباشر. الدكتورة دعد كانت متعاونة للغاية واهتمت بعلاجي، إلا أنه لم يتم إفادتي بشكل واضح حول سبب تحويلي إلى قسم النساء والولادة أو الهدف من هذا التحويل، مما أثار لدي العديد من التساؤلات حول طبيعة التعامل مع حالتي.","I was admitted to the emergency department and was referred by the doctors to several different specialties without reaching an accurate diagnosis or a clear treatment plan, which led to the continuation of symptoms without noticeable improvement. During the examination, infections were found in the anal area as well as urinary tract infections. A cesarean ultrasound was performed, which showed that the condition was good with no issues. Overall, my condition was stable, and I was transferred to the obstetrics and gynecology department.\n\nHowever, my condition is not within the scope of the department's specialty, and therefore no treatment was provided under direct supervision. Dr. Daa'd was very cooperative and took care of my treatment, but I was not clearly informed about the reason for my transfer to the obstetrics and gynecology department or the purpose behind it, which raised several questions for me about the way my case was handled",{"$nulls":5},"Dissatisfied","التوضيح والافادة","التوضيح الكامل من القسم",{"$nulls":3},"Hospital",{"$nulls":3},"هيا الرويلي ",3,{"$f":"BT39/BT41","v":{"v":0.375,"d":"37.50%"}},3,0,0,0,3,{"$nulls":3},"هيا الرويلي ",4,{"$f":"CE39/CE41","v":{"v":0.4,"d":"40.00%"}},3,0,0,1,4,{"$nulls":3},"أشواق الحربي",11,{"$f":"CP39/CP40","v":{"v":0.3793103448275862,"d":"37.93%"}},3,3,3,2,{"$f":"CR39+CS39+CT39+CU39","v":11},{"$nulls":3},"هيا الرويلي ",4,{"$f":"DA39/DA41","v":{"v":0.2222222222222222,"d":"22.22%"}},1,2,1,0,{"$f":"DC39+DD39+DE39+DF39","v":4}]
[null,38,4644,1042205417,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-08-21T23:48:00","هيا الرويلي",{"$nulls":4},"24 Hours","2025-08-21","11:31:00","هيا الرويلي","2025-08-21","23:48:00","2025-08-23","15:13:00","هيا الرويلي","2025-08-23","15:22:00","هيا الرويلي",1.648611111108039,{"$nulls":3},-45892.64027777778,{"$nulls":3},0,{"$nulls":3},-45892.64027777778,{"$nulls":3},-45892.64027777778,"2025-08-24","14:07:00","ابرار الشمري",0.9479166666642413,"2025-08-23","15:57:00",0.024305555554747116,"اطباء الطوارئ ","misdiagnosis","تشخيص خاطئ ","تفيد المريضه بأنه اخبرها الطبيب بانه ليس لديها كسر وحين الذهاب الى مستفشى اخر تمت الافاده بوجود كسر ","During a visit to the clinic and after conducting an eye exam for the child, a prescription for eyeglasses was issued. The glasses were made at Magrabi Optical using the child’s insurance policy, with the co-payment amount settled.\n\nAfter receiving the glasses, the child continued to complain of poor vision. Upon revisiting the doctor, we were informed that such complaints can be normal among children. However, due to the ongoing issue, we sought a second opinion from Dr. Lamia, who confirmed that the initial vision measurement was inaccurate and provided a new prescription.\n\nWhen we returned to the optical center to have the glasses remade, we were informed that the child’s insurance policy had already been used and could not be applied again for the same service. The cost of the new lenses was SAR 2,116.\n\nWe kindly request clarification on who is responsible for the cost of the new lenses, considering that the issue resulted from an incorrect initial prescription.",{"$nulls":5},"Satisfied",{"$nulls":5},"Hospital",{"$nulls":3},"أشواق الحربي",4,{"$f":"BT40/BT41","v":{"v":0.5,"d":"50.00%"}},0,1,0,0,4,{"$nulls":3},"أشواق الحربي",4,{"$f":"CE40/CE41","v":{"v":0.4,"d":"40.00%"}},4,0,0,0,4,{"$nulls":3},"Total",{"$f":"CP36+CP37+CP38+CP39","v":29},{"v":1,"d":"100%"},8,8,8,5,29,{"$nulls":3},"أشواق الحربي",6,{"$f":"DA40/DA41","v":{"v":0.3333333333333333,"d":"33.33%"}},3,2,1,0,{"$f":"DC40+DD40+DE40+DF40","v":6}]
[null,39,4646,2576239228,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-08-21T14:13:00","اشواق الحربي",{"$nulls":4},"72 Hours","2025-08-21","14:06:00","اشواق الحربي","2025-08-21","14:13:00","2025-08-21","14:38:00","اشواق الحربي","2025-08-21","14:40:00","اشواق الحربي",0.018749999995634425,"2025-08-23","08:36:00","اشواق الحربي",1.7472222222204437,"2025-08-23","16:11:00","اشواق الحربي",0.3159722222262644,{"$nulls":3},-45890.61111111111,{"$nulls":3},-45890.61111111111,"2025-08-24","08:45:00","اشواق الحربي",2.7534722222262644,"2025-08-23","16:53:00",2.09236111111386,"قسم المختبر","miscommunicatoin+negligence","تأخير بالخدمة","لم يتم إجراء التحاليل المطلوبة على عينة الدم المأخوذة من الطفل، وتم إبلاغنا بضرورة الحضور مرة أخرى لإعادة أخذ العينة. تعد هذه المرة الثانية خلال نفس الأسبوع التي يتم فيها تكرار نفس الخطأ، علماً بأن عمر الطفل 11 يوماً.","The required tests were not performed on the blood sample taken from the baby, and we were informed that we need to come again to have the sample taken again. This is the second time within the same week that the same mistake has been repeated, noting that the baby is 11 days old.",{"$nulls":5},"Dissatisfied","التوضيح والافادة","التوضيح الكامل من القسم",{"$nulls":3},"Patient",{"$nulls":3},"Total",{"$f":"BT37+BT38+BT39+BT40","v":8},{"$f":"BU37+BU38+BU39+BU40","v":{"v":1,"d":"100%"}},7,1,0,0,{"$f":"BZ37+BZ38+BZ39+BZ40","v":8},{"$nulls":3},"Total",{"$f":"CE37+CE38+CE39+CE40","v":10},{"v":1,"d":"100%"},8,1,0,1,10,{"$nulls":14},"Total",{"$f":"DA37+DA38+DA39+DA40","v":18},{"v":1,"d":"100%"},4,9,3,2,18]
[null,40,4647,1197676461,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات العيون","2025-08-21T20:12:00","منتهى الزغيبي",{"$nulls":4},"More than 72 hours","2025-08-21","17:58:00","منتهى الزغيبي","2025-08-21","20:12:00","2025-08-21","20:31:00","منتهى الزغيبي","2025-08-21","20:32:00","منتهى الزغيبي",0.013888888890505768,"2025-08-25","13:27:00","منتهى",3.7048611111094942,"2025-08-25","13:27:00","منتهى",0,"2025-08-25","13:37:00","منتهى",3.711805555554747,{"$nulls":3},-45890.85555555556,{"$nulls":3},-45890.85555555556,"2025-08-23","15:09:00",1.7756944444408873,"د.اسراء احمد ","misdiagnosis","طلب توضيح بشأن تحمل تكلفة إعادة تفصيل نظارات بعد خطأ في قياس النظر","عند مراجعة العيادة وفحص نظر الطفلة، تم صرف وصفة طبية لنظارات نظر، وتم الذهاب إلى فرع المغربي للنظارات، حيث تم قص النظارات باستخدام بوليصة التأمين مع دفع نسبة التحمل.\nبعد استلام النظارات، استمرت الطفلة في الشكوى من عدم وضوح الرؤية، فتمت مراجعة الطبيبة مرة أخرى، وأُفيد بأن هذا الأمر طبيعي لدى الأطفال. وبعد فترة، وبسبب استمرار الشكوى، تم مراجعة طبيبة أخرى (د. لمياء) حيث تبين أن قياس النظر غير دقيق وتم تغييره، وأُوصي بإعادة تفصيل النظارات.\nعند العودة إلى الفرع لإعادة التفصيل، أُبلغنا بأن بوليصة التأمين الخاصة بالطفلة قد تم استخدامها ولا يمكن استخدامها مرة أخرى لنفس الخدمة. علمًا بأن تكلفة العدسات الجديدة بلغت 2116 ريال.","During a visit to the clinic and after conducting an eye exam for the child, a prescription for eyeglasses was issued. The glasses were made at Magrabi Optical using the child’s insurance policy, with the co-payment amount settled.\n\nAfter receiving the glasses, the child continued to complain of poor vision. Upon revisiting the doctor, we were informed that such complaints can be normal among children. However, due to the ongoing issue, we sought a second opinion from Dr. Lamia, who confirmed that the initial vision measurement was inaccurate and provided a new prescription.\n\nWhen we returned to the optical center to have the glasses remade, we were informed that the child’s insurance policy had already been used and could not be applied again for the same service. The cost of the new lenses was SAR 2,116.\n\nWe kindly request clarification on who is responsible for the cost of the new lenses, considering that the issue resulted from an incorrect initial prescription.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"Patient"]
[4,41,4656,1013952393,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المخ والأعصاب","2025-08-23T19:42:00","هيا الرويلي",{"$nulls":4},"72 Hours","2025-08-23","19:35:00","هيا الرويلي","2025-08-23","19:42:00","2025-08-23","19:57:00","هيا الرويلي","2025-08-23","19:58:00","هيا الرويلي",0.011111111110949423,"2025-08-25","13:27:00","هيا الرويلي",1.7284722222248092,{"$nulls":3},-45894.56041666667,{"$nulls":3},-45892.83194444444,{"$nulls":3},-45892.83194444444,"2025-08-26","13:17:00"," هيا الرويلي",2.7215277777795563,"2025-08-26","13:17:00",2.7215277777795563,"الطبيبه شيماء الجندي ","miscommunicatoin","عدم اعطاءه اجازه مرضيه","ذكرت الطبيبه بأنها سوف ترفع للمراجع اجازه يومان لكن لاحقا اكتفت برفع يوم واحد فقط","The doctor mentioned that she would grant the patient a two-day leave, but later only provided a one-day leave.","عيادة المخ والاعصاب ",{"$nulls":4},"Satisfied",{"$nulls":5},"Patient",{"$nulls":25},"Patient",30,{"$f":"CP43/67","v":{"v":0.44776119402985076,"d":"44.78%"}}]
[null,42,4659,1094065958,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2025-08-24T13:31:00","ابرار الشمري",{"$nulls":4},"72 Hours","2025-08-24","12:00:00","ابرار الشمري","2025-08-24","13:31:00","2025-08-25","11:35:00","ابرار الشمري","2025-08-25","11:36:00","ابرار الشمري",0.9201388888832298,"2025-08-26","11:50:00","ابرار الشمري",1.0097222222248092,"2025-08-27","10:06:00","اشواق الحربي",0.9277777777751908,{"$nulls":3},-45894.48333333333,{"$nulls":3},-45894.48333333333,"2025-08-27","14:49:00","اشواق الحربي",2.134027777778101,"2025-08-27","10:10:00",1.9402777777795563,"قسم الصيدلية ","attitude","التعامل الغيرلائق من قبل موظفة الصيدلية ","أود التقدم بشكوى بخصوص تجربة تعامل غير مرضية تعرضت لها أثناء مراجعتي للصيدلية\nحيث قوبلت من قِبل إحدى الموظفات بأسلوب غير لائق تخلله المماطلة في تقديم الخدمة رغم انتظاري وصبري وعند تسليمي الأدوية  قامت برمي الأدوية والكيس على الطاولة بطريقة غير لائقة وطلبت مني ترتيب الأدوية بنفسي كما كان هناك نقص في بعض الأدويه فقامت برمي الوصفة وأبلغتني أن أبحث عنها خارج المستشفى دون توضيح من أين يمكنني الحصول عليها\nوعندما طلبت منها اسمها رفضت وأجابت \"اسألي مديري\" وحين تدخل أحد الموظفين لمحاولة تهدئة الموقف، طلبت منه فقط تزويدي باسم الموظفة فأجابت قائلة: أنا اسمي لارا العمر روحي اشتكيني في الإدارة","unprofissional behaviour ",{"$nulls":5},"Satisfied",{"$nulls":5},"Patient",{"$nulls":3},"CCHI",8,{"v":0.1194,"d":"11.94%"},{"$nulls":8},"MOH",10,{"$f":"CE44/67","v":{"v":0.14925373134328357,"d":"14.93%"}},{"$nulls":19},"Patient' relatives",18,{"$f":"DA44/67","v":{"v":0.26865671641791045,"d":"26.87%"}}]
[null,43,4661,1042205417,"ذوي المراجع","الطوارئ","الطبي","الأشعة","2025-08-24T14:07:00","ابرار الشمري",{"$nulls":4},"48 Hours","2025-08-24","14:07:00","ابرار الشمري","2025-08-24","14:07:00",{"$nulls":3},"2025-08-24","14:15:00","ابرار الشمري",0.00555555555911269,"2025-08-25","10:32:00","ابرار الشمري",0.8451388888861402,{"$nulls":3},-45894.438888888886,{"$nulls":3},-45893.59375,{"$nulls":3},-45893.59375,"2025-08-26","11:50:00","ابرار الشمري",1.8993055555547471,"2025-08-26","00:40:00",1.4340277777810115,"قسم الاشعة ","misdiagnosis","تشخيص خاطئ ","توجهنا إلى المستشفى الحمادي النزهه بعد تعرض المريضة لإصابة، وتم إجراء أشعة في قسم الطوارئ، وأُبلغنا بأنه لا يوجد كسر، وتم الاكتفاء بوصف مرهم فقط لكن بسبب استمرار الألم والتورم، راجعنا مستشفى آخر، وتبين بعد الفحص وإجراء أشعة جديدة وجود كسر واضح، مما استدعى التدخل الجراحي العاجل وتركيب أسياخ لتثبيت الكسر  حن نُبدي استياءنا الشديد من التشخيص الخاطئ في قراءة الأشعة في الزيارة الأولى، مما تسبب في تأخر العلاج وتفاقم الحالة الصحية للمريضة.","misdiagnosis related to the case admitted to ER due to fracture",{"$nulls":5},"Satisfied",{"$nulls":5},"Patient",{"$nulls":25},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,44,4662,1034600682,"ذوي المراجع","التنويم","الطبي","قسم العلاج التنفسي","2025-08-24T17:59:00","اشواق الحربي",{"$nulls":4},"48 Hours","2025-08-24","14:49:00","اشواق الحربي","2025-08-24","17:59:00","2025-08-25","11:51:00","اشواق الحربي","2025-08-25","11:52:00","اشواق الحربي",0.7451388888875954,"2025-08-26","10:43:00","اشواق الحربي",0.9520833333372138,{"$nulls":3},-45895.44652777778,{"$nulls":3},-45894.49444444444,{"$nulls":3},-45894.49444444444,"2025-08-27","08:47:00","اشواق الحربي",1.8715277777810115,"2025-08-26","21:28:00",1.4000000000014552,"قسم العلاج التنفسي","miscommunicatoin","تأخير بالخدمة","يفيد المريض بتأخير الاخصائي وليست المره الاولى التي يتم فيها التأخير ","The patient reports that the specialist was late, and this is not the first time there has been a delay.",{"$nulls":5},"Satisfied","تم التوضيح والافادة","التوضبح الكامل من مدير القسم وعليها وعليها تمت افادة ذوي المريض",{"$nulls":3},"Patient",{"$nulls":3},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},8,8,8,5,{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,45,4663,1056772070,"ذوي المراجع","التنويم","الطبي","قسم عمليات الولادة","2025-08-24T17:01:00","منتهى الزغيبي",{"$nulls":4},"More than 72 hours","2025-08-24","16:56:00","منتهى الزغيبي","2025-08-24","17:01:00","2025-08-25","17:39:00","منتهى الزغيبي","2025-08-25","17:39:00","منتهى الزغيبي",1.0263888888948713,"2025-08-26","17:15:00","منتهى",0.9833333333299379,"2025-08-28","13:16:00","منتهى",1.8340277777751908,{"$nulls":3},-45894.73541666667,{"$nulls":3},-45894.73541666667,"2025-08-30","09:27:00","منتهى",4.658333333332848,"2025-08-28","16:50:00",2.9659722222204437,"قسم عمليات الولادة","approval issue","تحميل المريض تكلفة العلاج لعدم الحصول على موافقة التأمين","أفاد زوج المريضة أنه تم إعطاء العلاج لزوجته قبل الحصول على موافقة شركة التأمين، مما أدى إلى مطالبته بدفع تكلفة العلاج.","The patient's husband stated that his wife was given treatment before obtaining approval from the insurance company, which resulted in him being charged for the cost of the treatment.",{"$nulls":5},"Dissatisfied","التوضيح والافادة",{"$nulls":4},"Hospital",{"$nulls":3},7,1,0,0,{"$nulls":7},8,1,0,1,{"$nulls":7},{"$f":"CO46/CP43","v":{"v":0.26666666666666666,"d":"27%"}},{"$f":"CP46/CP43","v":{"v":0.26666666666666666,"d":"27%"}},{"$f":"CQ46/CP43","v":{"v":0.26666666666666666,"d":"27%"}},{"$f":"CR46/CP43","v":{"v":0.16666666666666666,"d":"17%"}},{"$nulls":7},4,9,3,2]
[null,46,4666,2559146267,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-08-25T10:04:00","اشواق الحربي","MOH ",{"$nulls":3},"24 Hours","2025-08-25","10:04:00","اشواق الحربي","2025-08-25","10:04:00","2025-08-25","10:11:00","اشواق الحربي","2025-08-25","10:11:00","اشواق الحربي",0.004861111112404615,{"$nulls":3},-45894.424305555556,{"$nulls":3},0,{"$nulls":3},-45894.424305555556,{"$nulls":3},-45894.424305555556,"2025-08-26","08:51:00","اشواق الحربي",0.9444444444452529,"2025-08-25","18:17:00",0.3375000000014552,"قسم العيادات الخارجية","financial claim","استرداد مبلغ مالي ","تم دفع رسوم اضافية في وقت المراجعة المجانية","Additional fees are charged at the time of the free review.",{"$nulls":5},"Satisfied","التوضيح والافادة","دفع الرسوم المضافة وةالتوضيح الكامل من القسم",{"$nulls":3},"Patient",{"$nulls":3},{"$f":"BS47/BT44","v":{"v":0.875,"d":"87.50%"}},{"$f":"BT47/BT44","v":{"v":0.125,"d":"12.50%"}},{"$f":"BU47/BT44","v":{"v":0,"d":"0.00%"}},{"$f":"BV47/BT44","v":{"v":0,"d":"0.00%"}},{"$nulls":7},{"$f":"CD47/CE44","v":{"v":0.8,"d":"80.00%"}},{"$f":"CE47/CE44","v":{"v":0.1,"d":"10.00%"}},{"$f":"CF47/CE44","v":{"v":0,"d":"0.00%"}},{"$f":"CG47/CE44","v":{"v":0.1,"d":"10.00%"}},{"$nulls":18},{"$f":"CZ47/DA44","v":{"v":0.2222222222222222,"d":"22%"}},{"$f":"DA47/DA44","v":{"v":0.5,"d":"50%"}},{"$f":"DB47/DA44","v":{"v":0.16666666666666666,"d":"17%"}},{"$f":"DC47/DA44","v":{"v":0.1111111111111111,"d":"11%"}}]
[null,47,4667,3978840365,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-08-25T10:23:00","ابرار الشمري","MOH ",{"$nulls":3},"24 Hours","2025-08-25","10:23:00","ابرار الشمري","2025-08-25","10:23:00",{"$nulls":3},"2025-08-25","10:27:00","ابرار الشمري",0.002777777779556345,{"$nulls":3},-45894.43541666667,{"$nulls":3},0,{"$nulls":3},-45894.43541666667,{"$nulls":3},-45894.43541666667,"2025-08-25","17:52:00","هياء الرويلي",0.3090277777737356,"2025-08-25","15:17:00",0.20138888889050577,"المدير المناوب","financial claim",null,"تم نقل المريض بحالة دهس عن طريق الهلال الاحمر ولم يتم رفع طلب شراء خدمة لوزارة الصحة","The patient was transported after being run over by the Red Crescent, but no service purchase request was submitted to the Ministry of Health.",{"$nulls":5},"Satisfied","التوضيح والافادة","الافادة والتوضيح",{"$nulls":3},"Hospital",{"$nulls":25},"In-Patient",7,{"$f":"CP49/CP52","v":{"v":0.2413793103448276,"d":"24.14%"}}]
[null,48,4668,2013512799,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-08-25T10:32:00","ابرار الشمري","MOH ",{"$nulls":3},"48 Hours","2025-08-25","10:32:00","ابرار الشمري","2025-08-25","10:32:00",{"$nulls":3},"2025-08-25","10:51:00","ابرار الشمري",0.013194444443797693,{"$nulls":3},-45894.45208333333,{"$nulls":3},0,{"$nulls":3},-45894.45208333333,{"$nulls":3},-45894.45208333333,"2025-08-26","11:46:00","ابرار الشمري",1.0381944444452529,"2025-08-25","17:24:00",0.2729166666686069,"قسم الصيدلية","policies",null,"بخصوص عدم توفر دواء VOTRIENT (PAZOPANIB 400MG) في صيدلية المستشفى /  رغم أهميته البالغة لمريض أورام يعتمد عليه بشكل أساسي ضمن خطة علاجه.","Regarding the unavailability of VOTRIENT (PAZOPANIB 400MG) in the hospital pharmacy, despite its extreme importance for a cancer patient who relies on it primarily as part of his treatment plan.",{"$nulls":5},"Satisfied","التوضيح والافادة","التوضيح الكامل من القسم",{"$nulls":3},"Patient",{"$nulls":3},"In-Patient",2,{"$f":"BT50/BT53","v":{"v":0.25,"d":"25.00%"}},{"$nulls":8},"In-Patient",0,{"v":0,"d":"0.00%"},{"$nulls":8},"Out-Patient",20,{"$f":"CP50/CP52","v":{"v":0.6896551724137931,"d":"68.97%"}},{"$nulls":8},"In-Patient",5,{"$f":"DA50/DA53","v":{"v":0.2777777777777778,"d":"27.78%"}}]
[null,49,4669,1005554504,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-08-25T11:16:00","ابرار الشمري",{"$nulls":4},"24 Hours","2025-08-25","11:06:00","ابرار لشمري","2025-08-25","11:16:00","2025-08-26","14:32:00","اشواق الحربي","2025-08-26","14:36:00","اشواق الحربي",1.1388888888832298,{"$nulls":3},-45895.60833333333,{"$nulls":3},0,{"$nulls":3},-45895.60833333333,{"$nulls":3},-45895.60833333333,"2025-08-27","10:03:00","اشواق الحربي",0.8104166666671517,"2025-08-27","09:31:00",0.7881944444452529,"احمد تركستاني -قسم الاسنان","malpractice+negligence","تاخير بالاجراء","تأخر تركيب الأسنان الدائمة لمدة ستة أشهر من قِبل الدكتور أحمد ، حيث تم إبلاغي أكثر من مرة أن سبب التأخير يعود إلى المصنع، دون تقديم حلول أو توضيحات كافية طيلة هذه المدة.","My permanent teeth were delayed for six months by Dr. Ahmed. I was informed more than once that the delay was due to the factory, without providing any adequate solutions or explanations during this time.",{"$nulls":5},"Satisfied","التوضيح والافادة","الافادة والتوضيح",{"$nulls":3},"Patient",{"$nulls":3},"Out-Patient",5,{"$f":"BT51/BT53","v":{"v":0.625,"d":"62.50%"}},{"$nulls":8},"Out-Patient",8,{"$f":"CE51/CE53","v":{"v":0.8,"d":"80.00%"}},{"$nulls":8},"ER",2,{"$f":"CP51/CP52","v":{"v":0.06896551724137931,"d":"6.90%"}},{"$nulls":8},"Out-Patient",9,{"$f":"DA51/DA53","v":{"v":0.5,"d":"50.00%"}}]
[null,50,4670,2255913861,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-08-25T15:46:00","هيا الرويلي","CHI",{"$nulls":3},"24 Hours","2025-08-25","15:46:00","هيا الرويلي","2025-08-25","15:46:00",{"$nulls":3},"2025-08-25","15:52:00","هيا الرويلي",4.166666665696539E-3,{"$nulls":3},-45894.66111111111,{"$nulls":3},0,{"$nulls":3},-45894.66111111111,{"$nulls":3},-45894.66111111111,"2025-08-25","18:36:00"," هيا الرويلي",0.11388888888905058,"2025-08-25","17:54:00",0.08472222222189885,"استقبال العيادات الخارجيه ","financial claim","نسبة تحمل ","يفيد المراجع بأنه دفع نسبة تحمل اكثر من المعتاد دفعه ","The patient informs that he paid a higher deductible than usual in one payment.","استقبال العيادات الخارجيه ",{"$nulls":4},"Satisfied",{"$nulls":5},"Hospital",{"$nulls":3},"ER",1,{"$f":"BT52/BT53","v":{"v":0.125,"d":"12.50%"}},{"$nulls":8},"ER",2,{"$f":"CE52/CE53","v":{"v":0.2,"d":"20.00%"}},{"$nulls":8},"Total",{"$f":"CP49+CP50+CP51","v":29},{"$f":"CQ49+CQ50+CQ51","v":{"v":1,"d":"100%"}},{"$nulls":8},"ER",4,{"$f":"DA52/DA53","v":{"v":0.2222222222222222,"d":"22.22%"}}]
[null,51,4672,1175316627,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-08-25T23:25:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-08-25","17:26:00","هيا الرويلي","2025-08-25","23:25:00","2025-08-26","15:25:00","هيا الرويلي","2025-08-26","15:26:00","هيا الرويلي",0.6673611111109494,"2025-08-27","15:58:00","هيا الرويلي",1.0222222222218988,"2025-08-27","16:17:00","هيا الرويلي",0.013194444443797693,{"$nulls":3},-45895.643055555556,{"$nulls":3},-45895.643055555556,"2025-08-27","18:09:00"," هيا الرويلي",1.1131944444423425,"2025-08-27","17:06:00",1.0694444444452529,"الطبيب خالد العنزي ","attitude","اسلوب تعامل ","تفيد والدة الطفله لم يكن اسلوب الطبيب مهني ",{"$nulls":6},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":3},"Total",{"$f":"BT50+BT51+BT52","v":8},{"$f":"SUM(BU50:BU52)","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Total",{"$f":"CE50+CE51+CE52","v":10},{"$f":"CF50+CF51+CF52","v":{"v":1,"d":"100%"}},{"$nulls":8},"Medical",19,{"$f":"CP53/CP56","v":{"v":0.6551724137931034,"d":"65.52%"}},{"$nulls":8},"Total",{"$f":"DA50+DA51+DA52","v":18},{"$f":"DB50+DB51+DB52","v":{"v":1,"d":"100%"}}]
[null,52,4673,2576229228,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2025-08-25T21:08:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-08-25","20:28:00","هيا الرويلي","2025-08-25","21:08:00","2025-08-26","14:39:00","هيا الرويلي","2025-08-26","14:40:00","هيا الرويلي",0.7305555555503815,"2025-08-26","14:43:00","هيا الرويلي",2.0833333328482695E-3,"2025-08-26","16:17:00","هيا الرويلي",0.06527777777955635,{"$nulls":3},-45895.61111111111,{"$nulls":3},-45895.61111111111,"2025-08-28","08:47:00"," هيا الرويلي",1.7548611111124046,"2025-08-27","23:19:00",1.3604166666700621,"ممرضة  العنايه ","malpractice","سحب دم عدة مرات ","تم سحب عينه من الطفله عدة مرات متكرره لعدم وجود عينه كافيه في كل مره ",{"$nulls":6},"Dissatisfied",{"$nulls":5},"Patient",{"$nulls":3},"Medical",1,{"$f":"BT54/BT56","v":{"v":0.125,"d":"12.50%"}},{"$nulls":8},"Medical",3,{"$f":"CE54/CE56","v":{"v":0.3,"d":"30.00%"}},{"$nulls":8},"Admin",6,{"$f":"CP54/CP56","v":{"v":0.20689655172413793,"d":"20.69%"}},{"$nulls":8},"Medical",13,{"$f":"DA54/DA57","v":{"v":0.7222222222222222,"d":"72.22%"}}]
[null,53,4676,1125072297,"مراجع","العيادات الخارجية","الطبي","عيادات التخدير","2025-08-26T13:21:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-08-26","13:14:00","هيا الرويلي","2025-08-26","13:21:00","2025-08-26","14:51:00","هيا الرويلي","2025-08-26","14:52:00","هيا الرويلي",0.06319444443943212,{"$nulls":3},-45895.61944444444,{"$nulls":3},0,{"$nulls":3},-45895.61944444444,{"$nulls":3},-45895.61944444444,"2025-08-27","16:15:00"," هيا الرويلي",1.0576388888948713,"2025-08-27","16:15:00",1.0576388888948713,"عيادة التخدير","negligence","عدم وجود طبيب ","حين وصوله للموعد لم يكن هناك طبيب تخدير ",{"$nulls":6},"Dissatisfied",{"$nulls":5},"Patient",{"$nulls":3},"Admin",7,{"$f":"BT55/BT56","v":{"v":0.875,"d":"87.50%"}},{"$nulls":8},"Admin",7,{"$f":"CE55/CE56","v":{"v":0.7,"d":"70.00%"}},{"$nulls":8},"Nursing",4,{"$f":"CP55/CP56","v":{"v":0.13793103448275862,"d":"13.79%"}},{"$nulls":8},"Admin",2,{"$f":"DA55/DA57","v":{"v":0.1111111111111111,"d":"11.11%"}}]
[null,54,4679,1200867272,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-08-27T09:31:00","اشواق الحربي",{"$nulls":4},"24 Hours","2025-08-27","09:12:00","اشواق الحربي","2025-08-27","09:31:00","2025-08-27","10:29:00","اشواق الحربي","2025-08-27","10:30:00","اشواق الحربي",0.04097222222480923,{"$nulls":3},-45896.4375,{"$nulls":3},0,{"$nulls":3},-45896.4375,{"$nulls":3},-45896.4375,"2025-08-27","16:46:00","اشواق الحربي",0.2611111111109494,"2025-08-27","15:51:00",0.22291666666569654,"قسم المختبر ","malpractice","عدم المهنية في سحب الدم","ابنتي حصة، والتي تبلغ من العمر 4 سنوات، أثناء أخذ عينة دم لها في المركز/المستشفى. حيث تم سحب العينة بطريقة غير مهنية، مما أدى إلى استمرار الألم في موضع الإبرة حتى اليوم التالي، بالإضافة إلى نزيف دموي استمر لفترة طويلة بعد السحب، دون أي إجراء لوقفه أو تخفيفه.\n\nوعند الاستفسار من الموظفة عن سبب استخدام هذا الأسلوب في أخذ العينة، أجابت بأنه \"أفضل لها\"، دون مراعاة لعمر الطفلة أو حالتها النفسية. من المؤسف أنه لا يوجد مختصون مدربون على التعامل مع الأطفال بلطف ومهنية أثناء الإجراءات الطبية الدقيقة، مما أدى إلى ترهيب الطفلة وترك أثر نفسي وجسدي غير مبرر.","My 4-year-old daughter, Hessa, was injured while having her blood sample taken at the center/hospital. The sample was taken in an unprofessional manner, resulting in pain at the needle site lasting until the next day, as well as prolonged bleeding after the sample was taken, without any action taken to stop or alleviate it.\n\nWhen I asked the employee why this method was used to take the sample, she replied that it was \"better for her,\" without taking into account the child's age or psychological state. It is unfortunate that there are no specialists trained to treat children with kindness and professionalism during delicate medical procedures, which intimidated the child and left an unjustified psychological and physical impact.",{"$nulls":5},"Satisfied","التوضيح والافادة","الافادة والتوضيح",{"$nulls":3},"Patient",{"$nulls":3},"Total",{"$f":"BT54+BT55+BT57","v":8},{"$f":"BU54+BU55+BU57","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"CE54+CE55","v":10},{"$f":"CF54+CF55","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"CP53+CP54+CP55","v":29},{"$f":"CQ53+CQ54+CQ55","v":{"v":1,"d":"100%"}},{"$nulls":8},"Nursing",3,{"$f":"DA56/DA57","v":{"v":0.16666666666666666,"d":"16.67%"}}]
[null,55,4680,1134214731,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-08-25T13:45:00","منتهى الزغيبي",{"$nulls":4},"48 Hours","2025-08-25","13:45:00","منتهى الزغيبي","2025-08-25","13:45:00","2025-08-27","14:05:00","منتهى الزغيبي","2025-08-27","14:05:00","منتهى الزغيبي",2.0138888888905058,{"$nulls":3},-45896.586805555555,{"$nulls":3},0,{"$nulls":3},-45896.586805555555,{"$nulls":3},-45896.586805555555,"2025-08-28","20:19:00","منتهى",1.2597222222248092,"2025-08-28","18:27:00",1.1819444444481633,"المدير المناوب","malpractice+negligence","إهمال طبي وسوء تعامل في حالة حادث مروري","تتلخص الشكوى في سوء الإدارة والإهمال الطبي الذي تعرض له المريض من قبل الطاقم الطبي، حيث لم يتم الالتزام بالبروتوكولات الطبية في فحص الإصابة الناتجة عن حادث مروري، وتم تجاهل ملاحظات ذوي المريض حول وجود تورم في اليد والمعصم. كما يشتمل الإهمال على الفشل في تركيب المغذي الوريدي مرتين، والتقليل من شأن الألم الذي يعانيه المريض بوصفه \"دلع\"، إضافة إلى عدم معرفة الطاقم بالإجراءات المتبعة في حالات الحوادث المرورية وكتابة التقارير اللازمة","The patient's family's complaint highlights significant issues of medical negligence and poor management. The medical team failed to follow proper protocols for examining injuries from a traffic accident. They ignored the family's concerns about swelling in the hand and wrist. The staff also failed twice to administer an IV drip, dismissed the patient's pain as \"being pampered\" (\"dla'a\"), and showed a lack of knowledge regarding necessary procedures and report writing for traffic accident cases.",{"$nulls":5},"Dissatisfied","التوضيح والافادة",{"$nulls":4},"Patient",{"$nulls":36},"Total",{"$f":"DA54+DA55+DA56","v":18},{"$f":"DB54+DB55+DB56","v":{"v":0.9999999999999999,"d":"100%"}}]
[null,56,4680,1134214731,"ذوي المراجع","الطوارئ","الطبي","الأشعة","2025-08-25T13:45:00","منتهى الزغيبي",{"$nulls":4},"48 Hours","2025-08-25","13:45:00","منتهى الزغيبي","2025-08-25","13:45:00","2025-08-27","14:09:00","منتهى الزغيبي","2025-08-27","14:09:00","منتهى الزغيبي",2.016666666670062,{"$nulls":3},-45896.589583333334,{"$nulls":3},0,{"$nulls":3},-45896.589583333334,{"$nulls":3},-45896.589583333334,"2025-08-28","20:19:00","منتهى",1.2569444444452529,"2025-08-27","15:41:00",0.0638888888861402,"قسم الاشعة ","malpractice","إهمال طبي وسوء تعامل في حالة حادث مروري","تتلخص الشكوى في سوء الإدارة والإهمال الطبي الذي تعرض له المريض من قبل الطاقم الطبي، حيث لم يتم الالتزام بالبروتوكولات الطبية في فحص الإصابة الناتجة عن حادث مروري، وتم تجاهل ملاحظات ذوي المريض حول وجود تورم في اليد والمعصم. كما يشتمل الإهمال على الفشل في تركيب المغذي الوريدي مرتين، والتقليل من شأن الألم الذي يعانيه المريض بوصفه \"دلع\"، إضافة إلى عدم معرفة الطاقم بالإجراءات المتبعة في حالات الحوادث المرورية وكتابة التقارير اللازمة","The patient's family's complaint highlights significant issues of medical negligence and poor management. The medical team failed to follow proper protocols for examining injuries from a traffic accident. They ignored the family's concerns about swelling in the hand and wrist. The staff also failed twice to administer an IV drip, dismissed the patient's pain as \"being pampered\" (\"dla'a\"), and showed a lack of knowledge regarding necessary procedures and report writing for traffic accident cases.",{"$nulls":5},"Dissatisfied","التوضيح والافادة",{"$nulls":4},"Patient"]
[null,57,4680,1134214731,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-08-25T13:45:00","منتهى الزغيبي",{"$nulls":4},"48 Hours","2025-08-25","13:45:00","منتهى الزغيبي","2025-08-25","13:45:00","2025-08-27","14:05:00","منتهى الزغيبي","2025-08-27","14:05:00","منتهى الزغيبي",2.0138888888905058,{"$nulls":3},-45896.586805555555,{"$nulls":3},0,{"$nulls":3},-45896.586805555555,{"$nulls":3},-45896.586805555555,"2025-08-28","20:19:00","منتهى",1.2597222222248092,"2025-08-28","13:23:00",0.9708333333328483,"اطباء الطوارئ","malpractice","إهمال طبي وسوء تعامل في حالة حادث مروري","تتلخص الشكوى في سوء الإدارة والإهمال الطبي الذي تعرض له المريض من قبل الطاقم الطبي، حيث لم يتم الالتزام بالبروتوكولات الطبية في فحص الإصابة الناتجة عن حادث مروري، وتم تجاهل ملاحظات ذوي المريض حول وجود تورم في اليد والمعصم. كما يشتمل الإهمال على الفشل في تركيب المغذي الوريدي مرتين، والتقليل من شأن الألم الذي يعانيه المريض بوصفه \"دلع\"، إضافة إلى عدم معرفة الطاقم بالإجراءات المتبعة في حالات الحوادث المرورية وكتابة التقارير اللازمة","The patient's family's complaint highlights significant issues of medical negligence and poor management. The medical team failed to follow proper protocols for examining injuries from a traffic accident. They ignored the family's concerns about swelling in the hand and wrist. The staff also failed twice to administer an IV drip, dismissed the patient's pain as \"being pampered\" (\"dla'a\"), and showed a lack of knowledge regarding necessary procedures and report writing for traffic accident cases.",{"$nulls":5},"Dissatisfied","التوضيح والافادة",{"$nulls":4},"Patient"]
[null,58,4685,1099000034,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-08-29T09:28:00","هيا الرويلي",{"$nulls":4},"More than 72 hours","2025-08-28","10:22:00","هيا الرويلي","2025-08-29","09:28:00","2025-09-01","16:26:00","هيا الرويلي","2025-09-01","16:27:00","هيا الرويلي",3.2909722222248092,"2025-09-02","12:14:00","هيا الرويلي",0.8243055555576575,"2025-09-03","13:51:00","هيا الرويلي",1.0673611111051287,"2025-09-04","16:12:00","هيا الرويلي",2.9895833333357587,{"$nulls":3},-45901.68541666667,"2025-09-06","13:01:00"," هيا الرويلي",4.856944444443798,"2025-09-04","21:14:00",3.1993055555576575,"الطبيب محمد اسلم ","attitude","اسلوب تعامل ","يفيد المريض بأن اسلوب الطبيب اثناء شرح الحاله غير مهني ",null,"قسم الباطنيه ",{"$nulls":4},"Satisfied","التوضيح والافادة",{"$nulls":4},"Patient"]
[null,59,4686,1081859157,"مراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-08-28T13:23:00","هيا الرويلي",{"$nulls":4},"72 Hours","2025-08-28","12:23:00","هيا الرويلي","2025-08-28","13:23:00","2025-08-28","14:09:00","هيا الرويلي","2025-08-28","14:10:00","هيا الرويلي",0.03263888889341615,"2025-08-30","08:46:00","هيا الرويلي",1.7749999999941792,"2025-08-31","09:05:00","هيا الرويلي",1.0131944444437977,{"$nulls":3},-45897.59027777778,{"$nulls":3},-45897.59027777778,"2025-08-31","12:48:00"," هيا الرويلي",2.9430555555518367,"2025-08-30","19:51:00",2.2368055555489263,"تمريض العنايه المركزه ","negligence","تاخير في تقديم الخدمه ","Delay in providing the service.","اتمريض العنايه المركزه ",{"$nulls":5},"Dissatisfied",{"$nulls":5},"Patient"]
[null,60,4690,1073340844,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2025-08-28T14:50:00","اشواق الحربي",{"$nulls":4},"More than 72 hours","2025-08-28","14:26:00","اشواق الحربي","2025-08-28","14:50:00","2025-08-28","15:13:00","اشواق الحربي","2025-08-28","15:15:00","اشواق الحربي",0.01736111110949423,"2025-08-30","12:58:00","اشواق الحربي",1.9048611111138598,"2025-08-31","13:03:00","اشواق الحربي",1.0034722222189885,"2025-09-01","15:29:00","اشواق الحربي",4.009722222224809,{"$nulls":3},-45897.635416666664,{"$nulls":3},-45897.635416666664,"2025-09-03","13:30:00",5.927083333335759,"د.دعاء - قسم النساء والولادة","miscommunicatoin+negligence","اجراء لم يتخد","أنا ولدت ولادة طبيعية لدى دكتورة في مستشفى خاص، وكان من الطبيعي والمتعارف عليه أن يتم إجراء الخياطة التجميلية الداخلية بعد الولادة دون الحاجة لأن أطلب ذلك بشكل مباشر، خصوصًا أني متابعة معها بشكل شهري طوال فترة الحمل، ولم يتم إخباري مسبقًا أن هذا الإجراء يتطلب اتفاقًا خاصًا أو طلبًا منفصلًا.\n\nللأسف، بعد الولادة فوجئت بأنها قامت بخياطة خارجية فقط، دون أي إجراء داخلي، مما أدى إلى معاناتي الآن من سلس بولي وعدم القدرة على التحكم عند التبول، وهو أمر أرهقني نفسيًا وجسديًا.\n\nعندما راجعتها بعد أسبوع، أخبرتني بأن الخياطة كانت خارجية فقط، ولما سألتها عن السبب، ردت بأنني \"لم أطلب\" خياطة داخلية! هذا أمر غير مقبول، فأنا لست مختصة ولا أعلم التفاصيل الطبية، وكان من واجبها كطبيبة أن توضح وتوجهني وتقوم بما هو مناسب طبيًا، خصوصًا أني وضعت بالمستشفى الخاص على أمل العناية الأفضل، وليس ليُطلب مني لاحقًا فقط \"القيام بتمارين كيجل\" وكأن المشكلة بسيطة!\n\nالآن مرّ على ولادتي 18 يومًا، وهذه فترة يُفترض أن تكون مرحلة تعافٍ واستشفاء، لا مرحلة عمليات وإعادة خياطة. تواصلت معها منذ يوم الإثنين بخصوص إجراء العملية التصحيحية،","I had a natural birth with a doctor in a private hospital. It was normal and customary for internal cosmetic stitches to be performed after delivery without my direct request, especially since I had monthly follow-ups with her throughout my pregnancy. I was not informed in advance that this procedure required a special agreement or separate request.\n\nUnfortunately, after delivery, I was surprised that she performed only external stitches, without any internal procedures. This has led to my current urinary incontinence and inability to control my urination, which has left me mentally and physically exhausted.\n\nWhen I returned to her a week later, she told me that the stitches were only external. When I asked her why, she replied that I \"did not request\" internal stitches! This is unacceptable. I am not a specialist and do not know the medical details. It was her duty as a doctor to explain, guide me, and do what was medically appropriate, especially since I gave birth in a private hospital hoping for better care, not to be asked later to simply \"do Kegel exercises\" as if the problem was simple!\n\nIt's been 18 days since I gave birth, and this is supposed to be a recovery period, not a period of surgery and stitches. I've been in contact with her since Monday about the corrective surgery.",{"$nulls":3},"مازالت مصعدة بأنتظار اللازم - عدم رد رئيس القسم رغم ابلاغة بالمشكلة وعدم ابلاغ الدكتورة للرد مع العلم بأن الايميل يصل فقط لرئيس القسم - تم ارسال الايميل للدكتورة وايضا تم التجاهل وعدم الرد وبعد ذلك تم تصعيدها وبأنتظار الاجراء اللازم ",null,"Dissatisfied","التوضيح والافادة","التوضيح والافادة",{"$nulls":3},"Hospital"]
[null,61,4692,1063294944,"مراجع","التنويم","التمريض","تمريض تنويم الجراحة العامة","2025-08-28T17:07:00","اشواق الحربي",{"$nulls":4},"72 Hours","2025-08-28","16:04:00","اشواق الحربي","2025-08-28","17:07:00","2025-08-28","17:44:00","اشواق الحربي","2025-08-28","17:46:00","اشواق الحربي",0.02708333333430346,"2025-08-30","12:58:00","اشواق الحربي",1.8000000000029104,"2025-08-31","13:03:00","اشواق الحربي",1.0034722222189885,{"$nulls":3},-45897.740277777775,{"$nulls":3},-45897.740277777775,"2025-08-31","14:32:00","اشواق الحربي",2.8652777777824667,"2025-08-31","14:05:00",2.8465277777795563,"تمريض الجراحة العامة","negligence","اهمال وتاخير الخدمة","ان هناك تجاهل واضح لشكواي والألم الذي كنت أعاني منه بعد العملية الجراحية. لم يتم تلبية طلبي بالحصول على مسكنات الألم في الوقت المناسب، مما أدى إلى تدهور حالتي الجسدية. وعلى الرغم من حاجتي الواضحة للرعاية وتخفيف الألم، لم أُعطَ أي دواء إلا بعد مرور أكثر من أربع ساعات، وذلك فقط بعد حضور مرافقي وإلحاحه المتكرر على تلبية حاجتي.","There was a clear disregard for my complaint and the pain I was experiencing after the surgery. My request for pain relief was not fulfilled in a timely manner, which led to a deterioration in both my physical Despite the obvious need for medication until more than four hours later—and only after my companion arrived and repeatedly insisted that I be attended to.",{"$nulls":5},"Satisfied","التوضيح والافادة","التوضيح والافادة",{"$nulls":3},"Patient"]
[5,62,4703,1035120854,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الجراحة العامة","2025-08-30T20:19:00","اشواق الحربي",{"$nulls":4},"48 Hours","2025-08-30","19:51:00","اشواق الحربي","2025-08-30","20:19:00","2025-08-30","20:46:00","اشواق الحربي","2025-08-30","20:47:00","اشواق الحربي",0.0194444444423425,"2025-08-31","19:19:00","اشواق الحربي",0.9388888888861402,{"$nulls":3},-45900.80486111111,{"$nulls":3},-45899.86597222222,{"$nulls":3},-45899.86597222222,"2025-09-01","13:02:00","اشواق الحربي",1.6770833333357587,"2025-09-01","10:27:00",1.5694444444452529,"تمريض الجراحة العامة ","malpractice+negligence","تأخير خدمة","إزالة القنية الوريدية للمريضة. أُزيلت القنية دون استشارة مسبقة. عندما استفسرتُ عن السبب، أفاد طاقم التمريض بأنها أُزيلت لأن المريضة ستتلقى أدوية فموية. أوضحتُ أنه ما كان ينبغي إزالة القنية في هذه المرحلة. ثم اعتذر الطاقم وأوضحوا وجود خلط بين غرفتنا والغرفة 5163.","the removal of the patient’s IV cannula, The cannula was removed without prior consultation. When I\ninquired about the reason, the nursing staff stated that it was removed because the patient was to\nreceive oral medications instead , I clarified that the cannula should not have been removed at this\nstage , The staff then apologized and explained that there had been a mix-up between our room and\n.room 5163\n",{"$nulls":5},"Satisfied","التوضيح والافادة","التوضيح الكامل من القسم",{"$nulls":3},"Hospital"]
[null,63,4705,4736602865,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-08-31T14:03:00","اشواق الحربي","CHI",{"$nulls":3},"24 Hours","2025-08-31","14:03:00","اشواق الحربي","2025-08-31","14:03:00",{"$nulls":3},"2025-08-31","14:23:00","اشواق الحربي",0.013888888890505768,{"$nulls":3},-45900.59930555556,{"$nulls":3},0,{"$nulls":3},-45900.59930555556,{"$nulls":3},-45900.59930555556,"2025-09-01","13:27:00","اشواق الحربي",0.961111111108039,"2025-09-01","07:13:00",0.7013888888832298,"المواقات الطبيبة","approval issue","مواغفة التأمين","قمت بمراجعة المستشفى اكثر من مرة ولم يفيدني برفع التأمين وان تأميني لا يشمل وتم التواصل مع التأمين وافادني بأن التأمين يشمل ؟ اريد معرفه الخلل ","I visited the hospital more than once and they did not help me to raise the insurance and that my insurance does not include it. I contacted the insurance and they informed me that the insurance does include it. I want to know the problem",{"$nulls":5},"Satisfied","التوضيح والافادة","التوضيح الكامل من القسم",{"$nulls":3},"Hospital"]
[null,64,4706,1012437495,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-08-31T16:06:00","اشواق الحربي",{"$nulls":4},"24 Hours","2025-08-31","15:47:00","اشواق الحربي","2025-08-31","16:06:00","2025-08-31","16:48:00","اشواق الحربي ","2025-08-31","16:48:00","اشواق الحربي ",0.02916666666715173,{"$nulls":3},-45900.7,{"$nulls":3},0,{"$nulls":3},-45900.7,{"$nulls":3},-45900.7,"2025-09-01","15:20:00","اشواق الحربي",0.9388888888934162,"2025-09-01","02:55:00",{"$f":"(AW66+AV66)-(Y66+X66)","v":0.4215277777839219},"استقبال العيادات الخارجية","miscommunicatoin+negligence","توقيت الموعد","تم تعديل موعد المريضة من الساعة 2:30 إلى الساعة 3:10 من قبل القسم. ومع ذلك، حضرت المريضة في الموعد الجديد الذي تم تحديده، ولكن للأسف، لم يتم استقبالها.\n\nحسب ما تم إبلاغنا من قبل أخصائية العلاج الطبي، فإن الموعد لم يتم تعديله في النظام.\n\nنأمل منكم احترام ظروف المريضة، خاصةً كونها من كبار السن، وأخذ هذه الحالة بعين الاعتبار. ما ترتب على هذا الموقف من ضياع للوقت وتسبب في إزعاج غير مبرر، دون تقديم أي مبرر مقبول.","The patient's appointment was rescheduled from 2:30 to 3:10 by the department. However, the patient arrived at the new appointment time, but unfortunately, she was not seen.\n\nAs we were informed by the medical therapist, the appointment had not been rescheduled in the system.\n\nWe hope you will respect the patient's circumstances, especially her elderly status, and take this into consideration. This situation resulted in a loss of time and caused unjustified inconvenience, without any acceptable justification.",{"$nulls":5},"Satisfied","التوضيح والافادة","التوضيح ..",{"$nulls":3},"Patient"]
[null,65,4707,1005554504,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-08-31T17:09:00","اشواق الحربي",{"$nulls":4},"72 Hours","2025-08-31","17:01:00","اشواق الحربي","2025-08-31","17:09:00","2025-08-31","17:25:00","اشواق الحربي ","2025-08-31","17:26:00","اشواق الحربي ",0.011805555557657499,"2025-09-01","16:47:00","اشواق الحربي",0.9729166666656965,{"$nulls":3},-45901.69930555556,{"$nulls":3},-45900.72638888889,{"$nulls":3},-45900.72638888889,"2025-09-03","15:00:00","اشواق الحربي",2.898611111108039,"2025-09-02","10:39:00",1.7173611111065838,"عيادة الاسنان-احمد تركستاني","malpractice","استرداد مبلغ الخمة","تأخير في تركيب الاسنان لمدة 6 اشهر واريد استعادة المبلغ 7800","I have been late in getting my teeth fitted for 6 months and I want my 7800 refunded.",{"$nulls":5},"Satisfied","تم التواصل مع المريضه لشرح التأخير واخذ الموعد لاجراء التركيب النهائي","تواصلت المريضه وبناء على طلبها تم الحضور والتركيب النهائي والرضا التام عن النتيجة",{"$nulls":3},"Patient"]
{"$rows_empty":13}
[{"$nulls":4},"MOH",10,{"$f":"F81/F85","v":{"v":0.15384615384615385,"d":"15.38%"}},null,"Medical",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",null,"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":17},"Medical",null,"Average"]
["Week 1",13,null,null,"CCHI",8,{"$f":"F82/F85","v":{"v":0.12307692307692308,"d":"12.31%"}},null,"أطباء الطوارئ",2,null,"ابرار بندر الشمري",9,{"$f":"M82/M90","v":{"v":0.13846153846153847,"d":"13.85%"}},3,3,2,1,{"$f":"R83+Q83+P83+O83","v":{"v":1,"d":"100.00%"}},null,"ابرار بندر الشمري",3,{"$f":"V82/Z86","v":{"v":0.045454545454545456,"d":"4.55%"}},4,{"$f":"X82/Z86","v":{"v":0.06060606060606061,"d":"6.06%"}},{"$f":"X82+V82","v":7},null,{"$f":"AE83+AC84+AD85+AE85","v":6},{"$nulls":3},"ابرار بندر الشمري",{"$nulls":17},"أطباء الطوارئ",2,0.490208,0.014583,0.965833]
["Week 2",13,null,null,"Patients",29,{"$f":"F83/F85","v":{"v":0.4461538461538462,"d":"44.62%"}},null,"الأشعة",2,null,"Percentage",null,null,{"$f":"O82/M82","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"P82/M82","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"Q82/M82","v":{"v":0.2222222222222222,"d":"22.22%"}},{"$f":"R82/M82","v":{"v":0.1111111111111111,"d":"11.11%"}},null,null,"منتهى الزغيبي",5,{"$f":"V83/Z86","v":{"v":0.07575757575757576,"d":"7.58%"}},2,{"$f":"X83/Z86","v":{"v":0.030303030303030304,"d":"3.03%"}},{"$f":"X83+V83","v":7},{"$nulls":4},1,"منتهى الزغيبي",{"$nulls":17},"الأشعة",2,{"$f":"AVERAGE(BA83:BB83)","v":0.7410415},1.427083,0.055]
["Week 3",14,null,null,"Patient’s relatives",18,{"$f":"F84/F85","v":{"v":0.27692307692307694,"d":"27.69%"}},null,"تنويم الجراحة العامة",2,null,"اشواق الحربي",25,{"$f":"M84/M90","v":{"v":0.38461538461538464,"d":"38.46%"}},12,7,4,2,{"$f":"O85+P85+Q85+R85","v":{"v":1,"d":"100.00%"}},null,"هيا الرويلي",7,{"$f":"V84/Z86","v":{"v":0.10606060606060606,"d":"10.61%"}},18,{"$f":"X84/Z86","v":{"v":0.2727272727272727,"d":"27.27%"}},{"$f":"V84+X84","v":25},null,null,1,null,null,"هيا الرويلي",{"$nulls":17},"تنويم الجراحة العامة",2,{"$f":"AVERAGE(BA84:BB84)","v":2.5420835},0.605417,4.47875]
["Week 4",21,null,null,"Total",{"$f":"F81+F82+F83+F84","v":65},{"$f":"G81+G82+G83+G84","v":{"v":1,"d":"100.00%"}},null,"تنويم النساء والولادة",3,null,"Percentage",null,null,{"$f":"O84/M84","v":{"v":0.48,"d":"48.00%"}},{"$f":"P84/M84","v":{"v":0.28,"d":"28.00%"}},{"$f":"Q84/M84","v":{"v":0.16,"d":"16.00%"}},{"$f":"R84/M84","v":{"v":0.08,"d":"8.00%"}},null,null,"اشواق الحربي",5,{"$f":"V85/Z86","v":{"v":0.07575757575757576,"d":"7.58%"}},22,{"$f":"X85/Z86","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"V85+X85","v":27},{"$nulls":3},1,3,"اشواق الحربي",{"$nulls":17},"تنويم النساء والولادة",3,{"$f":"AVERAGE(BA85:BC85)","v":2.6075000003333333},0.975416667,0.924166667,5.922916667]
["Week 5",4,null,null,"In-Patient",15,{"$f":"F86/F89","v":{"v":0.23076923076923078,"d":"23.08%"}},null,"صيدلية الطوارئ",1,null,"هيا الرويلي",24,{"$f":"M86/M90","v":{"v":0.36923076923076925,"d":"36.92%"}},11,6,5,2,{"$f":"O87+P87+Q87+R87","v":{"v":1,"d":"100.00%"}},null,"Total",{"$f":"SUM(V82:V85)","v":20},{"$f":"W82+W83+W84+W85","v":{"v":0.30303030303030304,"d":"30.30%"}},{"$f":"X82+X83+X84+X85","v":46},{"$f":"Y82+Y83+Y84+Y85","v":{"v":0.696969696969697,"d":"69.70%"}},{"$f":"Z82+Z83+Z84+Z85","v":66},{"$nulls":23},"صيدلية الطوارئ",1,{"$f":"AVERAGE(BA86:BB86)","v":0.013333333},0.013333333]
["Total",{"$f":"SUM(B82:B86)","v":65},null,null,"Out-Patient",41,{"$f":"F87/F89","v":{"v":0.6307692307692307,"d":"63.08%"}},null,"عيادات الأسنان",4,null,"Percentage",null,null,{"$f":"O86/M86","v":{"v":0.4583333333333333,"d":"45.83%"}},{"$f":"P86/M86","v":{"v":0.25,"d":"25.00%"}},{"$f":"Q86/M86","v":{"v":0.20833333333333334,"d":"20.83%"}},{"$f":"R86/M86","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$nulls":7},{"$f":"Y86+W86","v":{"v":1,"d":"100.00%"}},{"$nulls":23},"عيادات الأسنان",4,{"$f":"AVERAGE(BA87:BD87)","v":1.25385416675},1.470416667,0.772917,1.058333,1.71375]
[{"$nulls":4},"ER",9,{"$f":"F88/F89","v":{"v":0.13846153846153847,"d":"13.85%"}},null,"عيادات الأطفال",1,null,"منتهى الزغيبي",7,{"$f":"M88/M90","v":{"v":0.1076923076923077,"d":"10.77%"}},0,4,0,3,{"$f":"O89+P89+Q89+R89","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":17},"عيادات الأطفال",1,{"$f":"AVERAGE(BA88:BB88)","v":0.672916667},0.672916667]
["1st Half",27,null,null,"Total",{"$f":"F86+F87+F88","v":65},{"$f":"G86+G87+G88","v":{"v":1,"d":"100.00%"}},null,"عيادات الباطنية",1,null,"Percentage",null,null,{"$f":"O88/M88","v":{"v":0,"d":"0.00%"}},{"$f":"P88/M88","v":{"v":0.5714285714285714,"d":"57.14%"}},{"$f":"Q88/M88","v":{"v":0,"d":"0.00%"}},{"$f":"R88/M88","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$nulls":9},1,{"$nulls":3},"ابرار بندر الشمري",{"$nulls":17},"عيادات الباطنية",1,3.18625,3.18625]
["2nd Half",38,null,null,"Medical",36,{"$f":"F90/F93","v":{"v":0.5538461538461539,"d":"55.38%"}},null,"عيادات التخدير",3,null,"Total",{"$f":"SUM(M82:M89)","v":65},null,{"$f":"O82+O84+O86","v":26},{"$f":"P82+P84+P86+P88","v":20},{"$f":"Q82+Q84+Q86","v":11},{"$f":"R82+R84+R86+R88","v":8},{"$f":"O91+P91+Q91+R91","v":{"v":1,"d":"100.00%"}},{"$nulls":11},1,"منتهى الزغيبي",{"$nulls":17},"عيادات التخدير",3,{"$f":"AVERAGE(BA90:BC90)","v":0.647499889},0.599166667,0.292083,1.05125]
["Total",{"$f":"B89+B90","v":65},null,null,"Admin",22,{"$f":"F91/F93","v":{"v":0.3384615384615385,"d":"33.85%"}},null,"عيادات الطب النفسي",1,{"$nulls":4},{"$f":"O90/M90","v":{"v":0.4,"d":"40.00%"}},{"$f":"P90/M90","v":{"v":0.3076923076923077,"d":"30.77%"}},{"$f":"Q90/M90","v":{"v":0.16923076923076924,"d":"16.92%"}},{"$f":"R90/M90","v":{"v":0.12307692307692308,"d":"12.31%"}},{"$nulls":13},"هيا الرويلي",{"$nulls":17},"عيادات الطب النفسي",1,2.017083333,2.017083333]
[{"$nulls":4},"Nursing",7,{"$f":"F92/F93","v":{"v":0.1076923076923077,"d":"10.77%"}},null,"عيادات العيون",1,{"$nulls":21},"اشواق الحربي",{"$nulls":17},"عيادات العيون",1,1.765416667,1.765416667]
[{"$nulls":4},"Total",{"$f":"F90+F91+F92","v":65},{"$f":"G90+G91+G92","v":{"v":1,"d":"100.00%"}},null,"عيادات القلب",1,{"$nulls":39},"عيادات القلب",1,0.930416667,0.930416667]
[{"$nulls":8},"عيادات النساء والولادة",1,{"$nulls":39},"عيادات النساء والولادة",1,3.046666667,3.046666667]
[{"$nulls":8},"عيادات جراحة العظام",2,{"$nulls":17},"Total Escalated",6,{"$nulls":20},"عيادات جراحة العظام",2,{"$f":"AVERAGE(BA95:BB95)","v":0.4685415},0.839583,0.0975]
[{"$nulls":8},"عيادات جراحة المخ والأعصاب",1,{"$nulls":17},"Total Closed",1,{"$nulls":20},"عيادات جراحة المخ والأعصاب",1,2.71625,2.71625]
[{"$nulls":8},"فني تخطيط القلب",1,{"$nulls":39},"فني تخطيط القلب",1,2.22625,2.22625]
[{"$nulls":8},"قسم الأشعة",1,{"$nulls":39},"قسم الأشعة",1,0.855417,0.855417]
[{"$nulls":8},"قسم الصيدلية",2,{"$nulls":39},"قسم الصيدلية",2,1.0972915,1.930833,0.26375]
[{"$nulls":8},"قسم العلاج التنفسي",1,{"$nulls":39},"قسم العلاج التنفسي",1,1.39,1.39]
[{"$nulls":8},"قسم العلاج الطبيعي",1,{"$nulls":39},"قسم العلاج الطبيعي",1,1.667917,1.667917]
[{"$nulls":8},"قسم المختبر",3,{"$nulls":39},"قسم المختبر",3,{"$f":"AVERAGE(BA102:BC102)","v":1.4665276666666667},2.09375,2.08875,0.217083]
[{"$nulls":8},"قسم عمليات الولادة",1,{"$nulls":39},"قسم عمليات الولادة",1,2.962917,2.962917]
[{"$nulls":8},"Total",{"$f":"SUM(J82:J103)","v":36},{"$nulls":39},"Total",{"$f":"SUM(AY82:AY103)","v":36}]
[]
[{"$nulls":8},"Non-Medical",{"$nulls":40},"Non-Medical",null,"Average"]
[{"$nulls":8},"استقبال العلاج الطبيعي",1,{"$nulls":39},"استقبال العلاج الطبيعي",1,{"$f":"AVERAGE(BA107:BI107)","v":7.804166666666667},{"$f":"187.3/24","v":7.804166666666667}]
[{"$nulls":8},"استقبال العيادات الخارجية",8,{"$nulls":39},"استقبال العيادات الخارجية",8,{"$f":"AVERAGE(BA108:BI108)","v":0.6279686250000001},0.855833,0.045,0.1875,1.922083,1.17375,0.335833,0.084167,0.419583]
[{"$nulls":8},"التنسيق",1,{"$nulls":39},"التنسيق",1,{"$f":"AVERAGE(BA109:BI109)","v":2.472083},2.472083]
[{"$nulls":8},"المدير المناوب",4,{"$nulls":39},"المدير المناوب",4,{"$f":"AVERAGE(BA110:BI110)","v":0.388854},0.012083,0.18,0.1875,1.175833]
[{"$nulls":8},"قسم التقارير الطبية",2,{"$nulls":39},"قسم التقارير الطبية",2,0.34625,0.687083,0.005417]
[{"$nulls":8},"قسم المالية",1,{"$nulls":39},"قسم المالية",1,0.689167,0.689167]
[{"$nulls":8},"قسم الموافقات الطبية",5,{"$nulls":39},"قسم الموافقات الطبية",5,0.40900020000000004,0.102917,1.0225,0.014167,0.217917,0.6875]
[{"$nulls":8},"Total",{"$f":"SUM(J107:J113)","v":22},{"$nulls":39},"Total",{"$f":"SUM(AY107:AY113)","v":22}]
[]
[{"$nulls":8},"Nursing",{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":8},"تمريض العيادات الخارجية",2,{"$nulls":39},"تمريض العيادات الخارجية",2,{"$f":"AVERAGE(BA117:BE117)","v":1.6841666666666668},{"$f":"48.45/24","v":2.0187500000000003},{"$f":"32.39/24","v":1.3495833333333334}]
[{"$nulls":8},"تمريض تنويم الجراحة العامة",3,{"$nulls":39},"تمريض تنويم الجراحة العامة",3,{"$f":"AVERAGE(BA118:BE118)","v":2.0944444444444446},{"$f":"45.21/24","v":1.88375},{"$f":"68.19/24","v":2.84125},{"$f":"37.4/24","v":1.5583333333333333}]
[{"$nulls":8},"تمريض قسم عمليات الولادة",1,{"$nulls":39},"تمريض قسم عمليات الولادة",1,1.97875,{"$f":"47.49/24","v":1.97875}]
[{"$nulls":8},"تمريض وحدة العناية المركزة",1,{"$nulls":39},"تمريض وحدة العناية المركزة",1,2.2254166666666664,{"$f":"53.41/24","v":2.2254166666666664}]
[{"$nulls":8},"Total",{"$f":"SUM(J117:J120)","v":7},{"$nulls":39},"Total",{"$f":"SUM(AY117:AY120)","v":7}]
[]
[]
[{"$nulls":8},"Total",{"$f":"J104+J114+J121","v":65}]
[]
[]
[{"$nulls":49},"Total",{"$f":"AY121+AY114+AY104","v":65}]

{"sheet":"SEP","index":9,"n_rows":139,"n_cols":114,"rows_kept":139,"merged":[[0,0,1,0],[0,1,1,1],[0,2,1,2],[0,3,1,3],[0,4,1,4],[0,5,1,5],[0,6,1,6],[0,7,1,7],[0,8,1,8],[0,9,1,9],[0,10,0,12],[0,15,0,16],[0,17,1,17],[0,18,0,19],[0,20,0,21],[0,22,1,22],[0,23,0,24],[0,25,1,25],[0,26,1,26],[0,27,0,28],[0,29,1,29],[0,30,1,30],[0,31,0,32],[0,33,1,33],[0,34,1,34],[0,35,0,36],[0,37,1,37],[0,39,1,39],[0,40,0,41],[0,42,1,42],[0,43,1,43],[0,44,0,45],[0,46,1,46],[0,47,1,47],[0,48,0,49],[0,50,1,50],[0,51,1,51],[0,52,1,52],[0,53,1,53],[0,54,1,54],[0,55,1,55],[0,56,1,56],[0,57,1,57],[0,58,1,58],[0,59,1,59],[0,60,1,60],[0,61,1,61],[0,62,1,62],[0,63,1,63],[0,64,1,64],[0,65,1,65],[0,66,1,66],[0,67,1,67],[0,68,1,68],[0,69,1,69],[2,0,16,0],[17,0,36,0],[37,0,58,0],[59,0,71,0],[72,0,80,0]]}
["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","MOH & CHI",null,null,"رقم الجوال","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason for Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Complain Classification","موضوع الشكوى الأساسية","الشكوى باختصار (عربي)","الشكوى باختصار English","توثيق تذكيرات للقسم المشتكى عليه","تاريخ التذكير","سبب تأخير القسم بالرد","سبب تأخير اغلاق الشكوى خلال 72 ساعه ","الشخص المتأخر","Satisfied/Dissatisfied","الاجراء المتخذ من قبل القسم المعني  ","نتيجة الاجراء المتخذ بعد التحقيق ","حلول واقتراحات ","Recommendation/Action plan","Responsible Department ","The Rightful Side","PR - Observations\nPatient Supervisor",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"MOH & CHI","Date","Time","Phone Number","Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":22},4714,1067341527,"مجلس الضمان الصحي","الطوارئ","الإداري","المدير المناوب","2025-09-01T11:01:00","هيا الرويلي","24 Hours",null,null,4711,1087768048,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-09-01T09:19:00","هيا الرويلي","48 Hours",null,null,4733,2307895942,"المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-09-03T23:29:00","هيا الرويلي","More than 72 hours",null,null,4726,1014398927,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-09-02T15:21:00","اشواق الحربي","More than 72 hours"]
[1,1,4711,1087768048,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-09-01T09:19:00","هيا الرويلي","MOH",{"$nulls":3},"48 Hours","2025-09-01","09:19:00","هيا الرويلي","2025-09-01","09:19:00",{"$nulls":3},"2025-09-01","09:27:00","هيا الرويلي",{"$f":"(Y3+X3)-(T3+S3)","v":0.00555555555911269},"2025-09-02","08:48:00",null,{"$f":"(AC3+AB3)-(Y3+X3)","v":0.9729166666656965},"2025-09-02","12:44:00",null,{"$f":"(AG3+AF3)-(AC3+AB3)","v":0.163888888884685},{"$nulls":4},{"$f":"(AK3+AJ3)-(Y3+X3)","v":-45901.39375},{"$nulls":3},{"$f":"(AP3+AO3)-(Y3+X3)","v":-45901.39375},"2025-09-02","13:49:00","هيا الرويلي",{"$f":"(AT3+AS3)-(Y3+X3)","v":1.1819444444408873},"2025-09-02","13:20:00",{"$f":"(AX3+AW3)-(Y3+X3)","v":1.1618055555518367},null,null,"miscommunicatoin","تاخير في حجز موعد ","تفيد المريضه بانها جاءت للمستشفى ودفعت ثمن اجراء تخطيط اعصاب ولم يتم التواصل بها لحجز موعد ","\"The patient states that she came to the hospital and paid for an EEG procedure, but she was not contacted to schedule an appointment.\"","استقبال العيادات الخارجيه ",{"$nulls":4},"Satisfied",{"$nulls":5},"patient",{"$nulls":3},4741,4829076928,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-09-04T12:47:00","هيا الرويلي","72 Hours",null,null,4713,2055468397,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2025-09-01T10:19:00","هيا الرويلي","24 Hours",null,null,4734,1029750633,"المراجع","العيادات الخارجية","الطبي","عيادات جراحة العمود الفقري","2025-09-04T11:55:00","هيا الرويلي","More than 72 hours",null,null,4728,1120202575,"ذوي المراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-09-02T17:17:00","اشواق الحربي","More than 72 hours"]
[null,2,4713,2055468397,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2025-09-01T10:19:00","هيا الرويلي","MOH",{"$nulls":3},"24 Hours","2025-09-01","10:19:00","هيا الرويلي","2025-09-01","10:19:00",{"$nulls":3},"2025-09-01","10:26:00","هيا الرويلي",0.004861111112404615,"2025-09-01","11:53:00",null,0.06041666666715173,{"$nulls":3},-45901.49513888889,{"$nulls":4},-45901.43472222222,{"$nulls":3},-45901.43472222222,"2025-09-02","10:05:00","هيا الرويلي",0.9854166666700621,"2025-09-02","10:04:00",0.984722222223354,null,null,"medical reports","رفص تسليم التقارير الطبيه ","يفيد ابن المتوفي بأنه لم يتم تسليمه كافة تقارير والدهم المتوفي كامله ","\"The son of the deceased reported that he has not received the full set of medical reports concerning his late father.\"","ادارة التنويم ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"hospital",{"$nulls":3},4804,2582257396,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-09-10T10:14:00","اشواق الحربي","24 Hours",null,null,4720,1086125851,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-09-02T10:18:00","هيا الرويلي","48 Hours",null,null,4736,1084967544,"المراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-09-03T23:06:00","هيا الرويلي","More than 72 hours",null,null,4730,1037058920,"ذوي المراجع","التنويم","التمريض","تمريض وحدة طويلي الإقامة","2025-09-03T11:48:00","اشواق الحربي","48 Hours"]
[null,3,4714,1067341527,"مجلس الضمان الصحي","الطوارئ","الإداري","المدير المناوب","2025-09-01T11:01:00","هيا الرويلي","CHI",{"$nulls":3},"24 Hours","2025-09-01","11:01:00","هيا الرويلي","2025-09-01","11:01:00",{"$nulls":3},"2025-09-01","11:48:00","هيا الرويلي",0.03263888889341615,"2025-09-01","13:50:00",null,0.08472222222189885,{"$nulls":3},-45901.57638888889,{"$nulls":4},-45901.49166666667,{"$nulls":3},-45901.49166666667,"2025-09-01","13:50:00","هيا الرويلي",0.08472222222189885,"2025-09-01","13:29:00",0.070138888884685,null,null,"negligence","لم يتم تقديم الخدمه ","يفيد المريض بانه دخل الطوارئ ولم تتم خدمته وتم خروجه على مسؤوليته ","\"The patient reported that he entered the emergency department but did not receive service and discharged himself against medical advice.\"","الطوارئ ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"hospital",{"$nulls":3},4904,1014210775,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-09-20T09:12:00","اشواق الحربي","48 Hours",null,null,4731,2365358098,"وزارة الصحة","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-09-03T12:27:00","اشواق الحربي","48 Hours",null,null,4743,1106595919,"المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-09-04T14:51:00","هيا الرويلي","72 Hours",null,null,4739,1022743098,"ذوي المراجع","التنويم","الطبي","قسم العلاج التنفسي","2025-09-04T12:13:00","هيا الرويلي","More than 72 hours"]
[null,4,4720,1086125851,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-09-02T10:18:00","هيا الرويلي","MOH",{"$nulls":3},"48 Hours","2025-09-02","10:18:00","هيا الرويلي","2025-09-02","10:18:00",{"$nulls":3},"2025-09-02","11:02:00","هيا الرويلي",0.030555555553291924,{"$nulls":3},-45902.45972222222,{"$nulls":3},0,{"$nulls":4},-45902.45972222222,{"$nulls":3},-45902.45972222222,"2025-09-03","13:00:00","هيا الرويلي",1.0819444444423425,"2025-09-02","17:29:00",0.2687500000029104,null,null,"financial claim + negligence","لم يتم تقديم الخدمه ","يفيد المريض بانه تم دخوله الى الطوارئ عن طريق الهلال الاحمر ولم يتم ابلاغه بتكاليف الاجراءات وتم  مطالبته بمبلغ مالي ","\"The patient reported that he was brought to the emergency department by the Red Crescent, but he was not informed about the costs of the procedures and was subsequently asked to pay an amount.\"","الطوارئ ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"patient",{"$nulls":3},4916,2384019556,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-09-21T14:16:00","هيا الرويلي","24 Hours",null,null,4740,1125972297,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2025-09-04T12:29:00","هيا الرويلي","72 Hours",null,null,4791,1062194012,"المراجع","التنويم","التمريض","تمريض تنويم الجراحة العامة","2025-09-09T10:30:00","اشواق الحربي","48 Hours",null,null,4749,1178604342,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-09-06T10:57:00","اشواق الحربي","More than 72 hours"]
[null,5,4726,1014398927,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-09-02T15:21:00","اشواق الحربي",{"$nulls":4},"More than 72 hours","2025-09-02","15:21:00","اشواق الحربي","2025-09-02","15:21:00","2025-09-02","15:26:00","اشواق الحربي","2025-09-02","15:26:00","اشواق الحربي",0.003472222226264421,"2025-09-03","14:24:00","اشواق الحربي",0.9569444444423425,"2025-09-04","14:42:00","اشواق الحربي",1.0125000000043656,"2025-09-06","09:14:00","اشواق  الحربي","no response",3.741666666668607,{"$nulls":3},-45902.643055555556,"2025-09-13","15:42:00","اشواق الحربي",11.01111111111095,"2025-09-13","15:42:00",11.01111111111095,null,null,"negligence","سوء بالخدمة - التعامل ","منذ وصول والدي، كان من الواضح أن الممرضات لم يُظهرن أي اهتمام حقيقي. وصل من وحدة الطوارئ (فريق ممتاز ومهتم للغاية) إلى وحدة العناية المركزة، التي لم تفحصه حتى خلال الساعة والنصف الأولى، حتى طلبنا منهم الحضور. كان عليه انتظار زجاجة حليب ليذهب إلى الحمام لأنهم (مرة أخرى) لم يقدموا له أي شيء. لم تفحصه الممرضات طوال الليل في أي وقت محدد (كل 20 أو 30 أو 40 دقيقة) أو إلا إذا طُلب منه ذلك. حتى عندما نقلوا والدي إلى غرفة أخرى، لم يرفعوا ستارة إلا الساعة 1:30 ظهرًا في اليوم التالي، تاركين إياه مكشوفًا بعباءته المفتوحة لمن يمر. طلبنا مرافقًا للبقاء، ووافق الطبيب، ولكن حتى هي عوملت بشكل سيء بإجبارها على النوم على أرضية الغرفة. أنا لا أطلب سريرًا، بل على الأقل كرسيًا مريحًا للاستلقاء عليه. حتى عندما زرناهم الساعة الواحدة ظهرًا، لم تدخل الممرضة إلا الساعة الثانية وثلاث دقائق. هناك نقصٌ كبيرٌ في رعاية المرضى أو فهمٌ لواجبهم في الرعاية.\nبالإضافة إلى ذلك، فإن تغطية تأمين والدي تقتصر على غرفة واحدة، ولكن في المساء، نقله فريق العناية المركزة إلى غرفة مشتركة، تاركًا تلك الغرفة الأولى فارغة. لم يُجب أحدٌ على استفساراتي.\nبالأمس، أبلغتُ جميع مخاوفي للطبيب المسؤول عن والدي، ولمشرف التمريض (معتز)، ولقسم علاقات المرضى. لم يُحدث ذلك أي تغيير يُذكر في عمل الممرضات. ممرضة واحدة لكل مريضين، ومع ذلك لم يُظهروا أي اهتمام أو إنسانية حقيقية.","Since my fathers arrival it was evident that the nurses were not showing any true care. He arrived\nfrom the Emergency unit (absolutely excellent and caring team), to ICU which did not even check on\nhim for the first 1.5 hrs, until we requested them to come. He had to wait for a bottle so that he could\ngo to the bathroom because (again) they supplied nothing The nurses throughout the night did not\ncheck at any scheduled time (every 20, 30 or 40 mins) or unless requested. Even when they moved my\nfather to another room, they did not put up a curtain until 1:30pm the next day leaving him exposed\nin his open back gown to whomever was passing. We requested a marafiq to stay and the Dr.\nApproved but even she was treated poorly by being made to sleep on the floor of the room, I am not\nasking for a bed but at least a comfortable chair to rest on. Even when we visited at 1pm the nurse\nnever came in till 2:03pm. There is a serious lack patient care or understanding for their duty of care.\nAdditionally, my fathers insurance coverage is for a single room but during the evening the ICU team\nmoved him to a shared room, leaving that first room empty. When asked no answers were given.\nYesterday, I raised all my concerns to the Doctor looking after my father, the Nursing Supervisor\n(Mutaz), and the patient relations. It made not change to the nurses in anyway at all. One nurse for\n.every two patients, yet no real care or humanity was shown",null,null,"من قبل قسم علاقات المرضى تم التواصل والتذكير بالايميل ولكن لم يتم الرد من قبل قسم التمريض والتجاهل التام رغم التواصل المتكرر","مازالت مصعدة بدون رد من القسم",null,"Dissatisfied","التحقيق بالامر مع الاستاذ شقران القحطاني","مازالت مصعدة",{"$nulls":3},"patient",{"$nulls":3},4934,2061844961,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-09-24T09:26:00","اشواق الحربي","24 Hours",null,null,4748,2281398053,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-09-06T10:29:00","اشواق الحربي","24 Hours",null,null,4792,1067733269,"المراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-09-09T10:43:00","اشواق الحربي","72 Hours",null,null,4752,2429050889,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2025-09-07T03:47:00","هيا الرويلي","48 Hours"]
[null,6,4728,1120202575,"ذوي المراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-09-02T17:17:00","اشواق الحربي",{"$nulls":4},"More than 72 hours","2025-09-02","17:11:00","اشواق الحربي ","2025-09-02","17:17:00","2025-09-02","18:01:00","اشواق الحربي","2025-09-02","18:06:00","اشواق الحربي",0.034027777779556345,"2025-09-02","18:16:00","اشواق الحربي",0.006944444445252884,"2025-09-06","09:38:00","اشواق الحربي",3.640277777776646,{"$nulls":4},-45902.754166666666,{"$nulls":3},-45902.754166666666,"2025-09-06","10:45:00","اشواق الحربي",3.693749999998545,"2025-09-03","09:45:00",0.6520833333343035,null,null,"malpractice+negligence","اهمال اثناء الاجراء"," النظر في الأسباب التي أدت إلى ظهور حروق في المناطق الحساسة للمراجعة شذى بتر حسن الزراعة، فقد تم اتخاذ قرار بإجراء عملية إزالة حصوات المرارة باستخدام منظار الفم، بالإضافة إلى إزالة المرارة جراحيًا. وقد حدثت الحروق بسبب عدم قدرة الفريق الطبي على التدخل في الوقت المناسب، مما أدى إلى تضرر الأنسجة بشكل كبير.","After examining the causes of burns in sensitive areas of the patient, Shaza Batar Hassan Al-Ziraa, the decision was made to perform an endoscopic gallbladder removal procedure, in addition to surgically removing the gallbladder. The burns occurred due to the medical team's inability to intervene in a timely manner, resulting in significant tissue damage.",{"$nulls":3},"التحق بالامر من قبل الادارة الطبيبة لاتخاذ النتائج",null,"Satisfied","التحقيق بالامر واتخاذ اللازم","الافادة الكاملة",{"$nulls":3},"patient",{"$nulls":3},4968,1119194841,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-09-28T13:42:00","هيا الرويلي","24 Hours",null,null,4770,1211633597,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-09-08T14:06:00","هيا الرويلي","24 Hours",null,null,4795,1086097241,"المراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-09-09T15:46:00","اشواق الحربي","48 Hours",null,null,4754,2547979811,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-09-06T19:28:00","هيا الرويلي","More than 72 hours"]
[null,7,4730,1037058920,"ذوي المراجع","التنويم","التمريض","تمريض وحدة طويلي الإقامة","2025-09-03T11:48:00","اشواق الحربي",{"$nulls":4},"48 Hours","2025-09-02","20:08:00","اشواق الحربي ","2025-09-03","11:48:00","2025-09-03","13:38:00","اشواق الحربي","2025-09-03","13:40:00","اشواق الحربي",0.07777777777664596,"2025-09-03","16:01:00","اشواق الحربي",0.09791666666569654,{"$nulls":3},-45903.66736111111,{"$nulls":4},-45903.569444444445,{"$nulls":3},-45903.569444444445,"2025-09-04","16:22:00","اشواق الحربي",1.1124999999956344,"2025-09-04","09:04:00",0.8083333333343035,null,null,"negligence","عدم الاهتمام بالمريض","أود أن ألفت انتباهكم إلى أمرٍ يتعلق بنظافة المريض. عند دخولي، لاحظتُ وجود بلغم ولعاب حول فم المريض، وهذه ليست المرة الأولى التي ألاحظ فيها ذلك.","I would like to kindly bring to your attention a concern regarding the patient’s hygiene. Upon\nentering, I noticed the presence of phlegm and saliva around the patient’s mouth, and this is not the\n.first time I have observed this",{"$nulls":5},"Dissatisfied","التحقق بالامر ","الافادة الكاملة",{"$nulls":3},"patient",{"$nulls":14},4799,2015274950,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-09-09T18:47:00","هيا الرويلي","24 Hours",null,null,4802,1028744579,"المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-09-10T14:58:00","اشواق الحربي","72 Hours",null,null,4754,2547979811,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-09-06T19:14:00","هيا الرويلي","More than 72 hours"]
[null,8,4731,2365358098,"وزارة الصحة","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-09-03T12:27:00","اشواق الحربي","MOH",{"$nulls":3},"48 Hours","2025-09-03","12:27:00","اشواق الحربي","2025-09-03","12:27:00","2025-09-03","12:56:00","اشواق الحربي","2025-09-03","12:56:00","اشواق الحربي",0.020138888889050577,"2025-09-04","13:22:00","اشواق الحربي",1.0180555555489263,{"$nulls":3},-45904.55694444444,{"$nulls":4},-45903.53888888889,{"$nulls":3},-45903.53888888889,"2025-09-04","16:21:00","اشواق الحربي",1.1423611111094942,"2025-09-04","16:21:00",1.1423611111094942,null,null,"malpractice+negligence","تبديل عينات اثناء سحب الدم","ود الإبلاغ عن حادثة وقعت خلال زيارتي الأخيرة. كانت ممرضة قد سحبت عينة دم مني، ولكن بعد ذلك بوقت قصير، جاءت ممرضة أخرى تطلب سحب دم مرة أخرى. عندما رفضتُ وطلبتُ تفسيرًا، أخبرتني بوجود خلط في عينات الدم مع مريض آخر. أنا قلق للغاية وغير راضٍ عن هذا الوضع. قد تؤدي مثل هذه الأخطاء إلى عواقب طبية خطيرة وتشكل خطرًا كبيرًا على سلامة المريض","I would like to report an incident that occurred during my recent visit. A nurse had already drawn a\nblood sample from me, but shortly afterward, another nurse came in requesting to draw blood again.\nWhen I refused and asked for an explanation, she informed me that there had been a mix-up in blood\nsamples with another patient. I am extremely concerned and dissatisfied with this situation. Such\n.errors can lead to serious medical consequences and pose a significant risk to patient safety",{"$nulls":5},"Satisfied","التحقق بالامر ","الافادة الكاملة",{"$nulls":3},"patient",{"$nulls":14},4805,1086097241,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-09-10T11:06:00","اشواق الحربي","24 Hours",null,null,4831,1077557740,"المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-09-11T17:56:00","اشواق الحربي","24 Hours",null,null,4757,1034709509,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-09-07T19:22:00","هيا الرويلي","48 Hours"]
[null,9,4733,2307895942,"المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-09-03T23:29:00","هيا الرويلي",{"$nulls":4},"More than 72 hours","2025-09-03","19:38:00","هيا الرويلي","2025-09-03","23:29:00","2025-09-04","15:28:00","هيا الرويلي","2025-09-04","16:04:00","هيا الرويلي",0.6909722222189885,{"$nulls":3},-45904.669444444444,{"$nulls":3},0,"2025-09-07","16:19:00","هيا الرويلي","Dissatisfied",3.0104166666642413,"2025-10-07","10:52:00","اشواق الحربي",32.78333333333285,{"$nulls":3},-45904.669444444444,"2025-09-04","21:54:00",0.24305555555474712,17093,"17093-MOHAMED AWAD AHMED ADAM","malpractice","حدث اثناء العمليه ثقب في الامعاء ","تفيد المريضه انها اثناء العمليه لم يتم ازالة الكيس وحدث ثقب في الامعاء ","\"The patient states that during the surgery, the cyst was not removed and a perforation occurred in the intestine.\"","تنويم النساء والولاده ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"patient",{"$nulls":14},4806,1047628191,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2025-09-10T11:24:00","اشواق الحربي","More than 72 hours",null,null,4832,1009798834,"المراجع","العيادات الخارجية","الإداري","التنسيق","2025-09-11T18:25:00","هيا الرويلي","More than 72 hours",null,null,4759,2036940159,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-09-08T10:05:00","اشواق الحربي","More than 72 hours"]
[null,10,4734,1029750633,"المراجع","العيادات الخارجية","الطبي","عيادات جراحة العمود الفقري","2025-09-04T11:55:00","هيا الرويلي",{"$nulls":4},"More than 72 hours","2025-09-03","20:05:00","هيا الرويلي","2025-09-04","11:55:00","2025-09-04","15:14:00","هيا الرويلي","2025-09-04","15:16:00","هيا الرويلي",0.1395833333299379,"2025-09-06","14:14:00",null,1.9569444444423425,"2025-09-07","12:04:00",null,0.9097222222262644,{"$nulls":4},-45904.63611111111,{"$nulls":3},-45904.63611111111,"2025-09-07","19:52:00","هيا الرويلي",3.1916666666656965,"2025-09-07","17:52:00",3.108333333329938,18411,"18411-ABDULLAH MOHAMMED AHMED ALSHEHRI","attitude","اسلوب تعامل ","تفيد بان اسلوب الطبيب غير مهني ولم يكتب تقرير كامل عن الحاله لرفعه للتامين ","\"The patient reported that the doctor's approach was unprofessional, and a comprehensive report on her condition was not provided for submission to the insurance company.\"","عيادات جراحة العظام والعمود الفقري",{"$nulls":4},"Satisfied",{"$nulls":5},"patient",{"$nulls":14},4829,2015274950,"وزارة الصحة","التنويم","الطبي","قسم جراحة المسالك البولية","2025-09-11T14:38:00","هيا الرويلي","24 Hours",null,null,4836,1112378375,"المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-09-13T08:08:00","هيا الرويلي","24 Hours",null,null,4833,1063568198,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2025-09-11T19:01:00","هيا الرويلي","72 Hours"]
[null,11,4736,1084967544,"المراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-09-03T23:06:00","هيا الرويلي",{"$nulls":4},"More than 72 hours","2025-09-03","23:06:00","هيا الرويلي","2025-09-03","23:06:00","2025-09-04","15:46:00","هيا الرويلي","2025-09-04","16:10:00","هيا الرويلي",0.711111111108039,"2025-09-06","13:35:00",null,1.8923611111094942,"2025-09-07","14:10:00",null,1.024305555562023,"2025-09-08","15:49:00","هيا الرويلي","Dissatisfied",3.985416666670062,{"$nulls":3},-45904.67361111111,"2025-09-11","14:17:00","هيا الرويلي",6.921527777776646,"2025-09-07","17:44:00",3.0652777777795563,null,null,"misdiagnosis +miscommunicatoin","تشخيص الحاله ","يفيد المريض بانه تم دخوله للمستشفى لعملية اليوم الواحد فقط ثم بعد ذلك تم دخوله للعنايه المركزه دون شرح الاسباب له ","\"The patient reported that he was admitted to the hospital for a one-day procedure, but was subsequently transferred to the intensive care unit without any explanation of the reasons.\"","تنويم الجراحه العامه ",{"$nulls":4},"Satisfied",{"$nulls":5},"patient",{"$nulls":14},4838,1063568198,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2025-09-13T10:25:00","هيا الرويلي","24 Hours",null,null,4842,1111435754,"المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-09-13T20:44:00","اشواق الحربي","48 Hours",null,null,4835,1215944008,"ذوي المراجع","التنويم","الطبي","تنويم الأطفال","2025-09-13T00:02:00","هيا الرويلي","72 Hours"]
[null,12,4739,1022743098,"ذوي المراجع","التنويم","الطبي","قسم العلاج التنفسي","2025-09-04T12:13:00","هيا الرويلي",{"$nulls":4},"More than 72 hours","2025-09-04","11:34:00","هيا الرويلي","2025-09-04","12:13:00","2025-09-04","13:53:00","هيا الرويلي","2025-09-04","13:54:00","هيا الرويلي",0.07013888889196096,{"$nulls":3},-45904.57916666667,{"$nulls":3},0,{"$nulls":4},-45904.57916666667,{"$nulls":3},-45904.57916666667,"2025-09-08","14:06:00","هيا الرويلي",4.008333333331393,"2025-09-04","21:32:00",0.31805555555183673,16814,"16814-MOHAMMED KHALID MOHAMMED ALHAZMI","miscommunicatoin","خلاف بين مرافق واخصائي ","خلاف بين مرافق المريضه حمد الحربي واخصائي التنفس محمد الحازمي ","A disagreement between the patient's attendant, Hamad Al-Harbi, and the respiratory therapist, Mohammed Al-Hazmi.","قسم العلاج التنفسي ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"patient",{"$nulls":14},4846,1097781148,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-09-14T10:39:00","هيا الرويلي","48 Hours",null,null,4851,1180503920,"المراجع","التنويم","الطبي","تنويم الأطفال","2025-09-14T17:27:00","اشواق الحربي","72 Hours",null,null,4835,1215944008,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-09-13T00:02:00","هيا الرويلي","24 Hours"]
[null,13,4740,1125972297,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2025-09-04T12:29:00","هيا الرويلي","MOH",{"$nulls":3},"72 Hours","2025-09-04","12:29:00","هيا الرويلي","2025-09-04","12:29:00",{"$nulls":3},"2025-09-04","12:46:00","هيا الرويلي",0.011805555557657499,{"$nulls":3},-45904.53194444445,{"$nulls":3},0,{"$nulls":4},-45904.53194444445,{"$nulls":3},-45904.53194444445,"2025-09-06","13:32:00","هيا الرويلي",2.031944444439432,"2025-09-04","17:42:00",0.2055555555562023,null,null,"approval issue","موافقة تامين ","يفيد المريض انه تم الموافقه على 3 ايام من قبل التامين ولم يتم التنويم في المستشفى سوى يومين ","The patient informs that the insurance approved 3 days, but he was only hospitalized for 2 days.","الموافقات الطبيه ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"hospital",{"$nulls":14},4859,1217865359,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-09-15T12:04:00","هيا الرويلي","24 Hours",null,null,4854,4844869174,"المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-09-14T20:03:00","اشواق الحربي","More than 72 hours",null,null,4843,1217865359,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2025-09-14T10:48:00","هيا الرويلي","More than 72 hours"]
[null,14,4741,4829076928,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-09-04T12:47:00","هيا الرويلي","CHI",{"$nulls":3},"72 Hours","2025-09-04","12:47:00","هيا الرويلي","2025-09-04","12:47:00",{"$nulls":3},"2025-09-04","13:25:00","هيا الرويلي",0.026388888894871343,"2025-09-06","14:14:00",null,2.0340277777722804,{"$nulls":3},-45906.59305555555,{"$nulls":4},-45904.55902777778,{"$nulls":3},-45904.55902777778,"2025-09-06","16:21:00","هيا الرويلي",2.1222222222204437,"2025-09-06","14:25:00",2.0416666666642413,11087,"11087-MARWA ABDELRAHMAN SALEH HOSNI","approval issue","كتابة اجراء جراحي ","يفيد زوج المريضه بأنه يريد كتابة الاجراء الجراحي للتامين دون الحاجه للتنويم ","The patient's husband informs that he wants to write the surgical procedure for the insurance without the need for hospitalization.","عيادات النساء والولاده ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"hospital",{"$nulls":14},4868,1093276036,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-09-16T10:52:00","هيا الرويلي","24 Hours",null,null,4858,1057837617,"المراجع","العيادات الخارجية","الإداري","استقبال العلاج الطبيعي","2025-09-15T14:37:00","هيا الرويلي","72 Hours",null,null,4886,1050559523,"ذوي المراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-09-17T16:46:00","هيا الرويلي","72 Hours"]
[null,15,4743,1106595919,"المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-09-04T14:51:00","هيا الرويلي",{"$nulls":4},"72 Hours","2025-09-04","14:44:00","هيا الرويلي","2025-09-04","14:51:00","2025-09-04","15:08:00","هيا الرويلي","2025-09-04","15:17:00","هيا الرويلي",0.018055555556202307,"2025-09-06","14:12:00",null,1.9548611111094942,{"$nulls":3},-45906.59166666667,{"$nulls":4},-45904.63680555556,{"$nulls":3},-45904.63680555556,"2025-09-07","15:01:00","هيا الرويلي",2.9888888888890506,"2025-09-06","21:24:00",2.2548611111124046,6876,"6876-AHMED HASSAN KAKAA ","misdiagnosis +negligence","يفيد المريض انه لم يتم تشخيصه بشكل دقيق وان الطبيب اثناء الفحص لم يرتدي قفازات ","يفيد المريض انه لم يتم تشخيصه بشكل دقيق وان الطبيب اثناء الفحص لم يرتدي قفازات ","The patient informs that he was not accurately diagnosed, and the doctor did not wear gloves during the examination.","عيادات الانف والاذن والحنجره ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"patient",{"$nulls":14},4888,2336133976,"وزارة الصحة","التنويم","الطبي","قسم الصدرية","2025-09-17T20:47:00","هيا الرويلي","24 Hours",null,null,4864,1096718364,"المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-09-15T20:39:00","منتهى الزغيبي","48 Hours",null,null,4905,2521733838,"ذوي المراجع","التنويم","الطبي","قسم التخدير","2025-09-20T12:01:00","اشواق الحربي","24 Hours"]
[2,16,4748,2281398053,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-09-06T10:29:00","اشواق الحربي","MOH",{"$nulls":3},"24 Hours","2025-09-06","10:29:00","اشواق الحربي","2025-09-06","10:29:00","2025-09-06","10:32:00","اشواق الحربي","2025-09-06","10:32:00","اشواق الحربي",2.0833333328482695E-3,{"$nulls":3},-45906.438888888886,{"$nulls":3},0,{"$nulls":4},-45906.438888888886,{"$nulls":3},-45906.438888888886,"2025-09-07","08:46:00","اشواق الحربي",0.9263888888890506,"2025-09-07","13:16:00",1.1138888888890506,null,null,"financial claim","استرداد مبلغ","تم حضوري ودفع الكشفية وتاخر الخدمة ولذلك توجهت لاخذ مبلغ الكشفية والغاؤها للخروج ولكن المدير المناوب اخبرني بالحضور ليوم اخر لاستلام المبلغ ","I came and paid the fee, but the service was delayed, so I went to get the fee and cancel it to leave, but the manager on duty told me to come another day to receive the amount.",{"$nulls":5},"Satisfied","التحقق بالامر ","الافادة الكاملة",{"$nulls":3},"patient",{"$nulls":14},4892,1016444034,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-09-18T14:42:00","هيا الرويلي","72 Hours",null,null,4864,1096718364,"المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-09-15T20:56:00","منتهى الزغيبي","48 Hours",null,null,4959,2406066171,"ذوي المراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-09-25T21:48:00","منتهى الزغيبي","24 Hours"]
[null,17,4749,1178604342,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-09-06T10:57:00","اشواق الحربي",{"$nulls":4},"More than 72 hours","2025-09-06","10:57:00","اشواق الحربي","2025-09-06","10:57:00","2025-09-06","11:11:00","اشواق الحربي","2025-09-06","11:11:00","اشواق الحربي",0.009722222217533272,"2025-09-07","11:10:00","اشواق الحربي",0.9993055555605679,"2025-09-08","09:15:00","اشواق الحربي",0.9201388888832298,"2025-09-08","09:15:00","اشواق  الحربي","Dissatisfied",1.9194444444437977,{"$nulls":3},-45906.46597222222,"2025-09-13","12:55:00","اشواق الحربي",7.072222222224809,"2025-09-07","19:46:00",1.3576388888905058,15803,"15803-AHMED MOHAMED ABOUELMAATTY ALY SHEHAB","attitude","افادة والدة الابن بالتعرض لطفلها","التعرض للطفل من خلال قسم الاشعة رغم ابراز ورقه الموعد ولكن الاخصائي اخطأ وطلب من الطفل انزال البنطلون الامر الذي سبب الخوف للطفل ورفض ذلك ","The child was exposed to the radiology department despite showing the appointment paper, but the specialist made a mistake and asked the child to lower his pants, which caused the child to be afraid and refuse to do so.",null,null,"التحقيق من قبل الادارة الطبيبة -","التحقيق بالامر ",null,"Dissatisfied","التحقق الكامل ","الافادة من الادارة الطبيبة والاستاذة هيفاء بأغلاق الامر",{"$nulls":3},"patient",{"$nulls":14},4911,1041272871,"وزارة الصحة","العيادات الخارجية","الإداري","التنسيق","2025-09-20T16:27:00","هيا الرويلي","48 Hours",null,null,4871,2527100602,"المراجع","العيادات الخارجية","الإداري","التنسيق","2025-09-16T16:26:00","هيا الرويلي","48 Hours",null,null,4965,1113584864,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2025-09-27T18:08:00","اشواق الحربي","48 Hours"]
[null,18,4752,2429050889,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2025-09-07T03:47:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-09-06","18:53:00","هيا الرويلي","2025-09-07","03:47:00","2025-09-07","14:29:00","هيا الرويلي","2025-09-07","14:30:00","هيا الرويلي",0.44652777777810115,"2025-09-08","14:30:00",null,1,"2025-09-09","13:15:00",null,0.9479166666715173,{"$nulls":4},-45907.604166666664,{"$nulls":3},-45907.604166666664,"2025-09-09","14:07:00","هيا الرويلي",1.984027777776646,"2025-09-09","13:27:00",1.9562500000029104,null,null,"medical reports","خطا في تاريخ ومعلومات  التقرير الطبي ","خطاء في  التقرير المقدم بالتواريخ وبعض المعلومات ","There is an error in the report regarding the dates and some information.","ادارة التنويم ",{"$nulls":4},"Satisfied",{"$nulls":5},"patient",{"$nulls":14},4936,1000368835,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-09-24T10:43:00","اشواق الحربي","24 Hours",null,null,4875,2588240677,"المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-09-16T17:00:00","منتهى الزغيبي","48 Hours",null,null,4966,2554053815,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-09-27T21:30:00","اشواق الحربي","72 Hours"]
[null,19,4754,2547979811,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-09-06T19:28:00","هيا الرويلي",{"$nulls":4},"More than 72 hours","2025-09-06","19:14:00","هيا الرويلي","2025-09-06","19:28:00","2025-09-07","14:48:00","هيا الرويلي","2025-09-07","14:49:00","هيا الرويلي",0.8062499999941792,"2025-09-08","14:05:00","هيا الرويلي",0.9694444444467081,"2025-09-09","13:15:00","هيا الرويلي",0.9652777777810115,"2025-09-10","13:19:00","هيا الرويلي","no response",2.9375,{"$nulls":3},-45907.61736111111,"2025-10-01","14:23:00","هيا الرويلي",23.981944444451074,"2025-09-29","15:56:00",22.046527777783922,11936,"11936-AZZA JAFFAR BASHIR MOHAMED","negligence","عدم اشراف على الحاله ","عدم اشراف على الحاله ","No supervision of the case. ","عيادات النساء والولاده ",{"$nulls":4},"No Response",{"$nulls":5},"hospital",{"$nulls":14},4938,1094297569,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2025-09-24T12:04:00","اشواق الحربي","24 Hours",null,null,4879,2147692905,"المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-09-18T04:12:00","هيا الرويلي","72 Hours"]
[null,20,4754,2547979811,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-09-06T19:14:00","هيا الرويلي",{"$nulls":4},"More than 72 hours","2025-09-06","19:14:00","هيا الرويلي","2025-09-06","19:14:00","2025-09-07","14:48:00","هيا الرويلي","2025-09-07","14:51:00","هيا الرويلي",0.8173611111124046,"2025-09-08","14:04:00","هيا الرويلي",0.9673611111065838,"2025-09-09","13:14:00","هيا الرويلي",0.9652777777810115,"2025-09-10","13:19:00","هيا الرويلي","no response",2.936111111106584,{"$nulls":3},-45907.61875,"2025-09-21","18:23:00","هيا الرويلي",14.147222222221899,"2025-09-21","18:23:00",14.147222222221899,null,null,"miscommunicatoin","يفيد المريض بأنه طلب اشراف فقط من الطاقم الطبي النسائي واثناء العمليه افاد بوجود طاقم طبي رجال ","يفيد المريض بأنه طلب اشراف فقط من الطاقم الطبي النسائي واثناء العمليه افاد بوجود طاقم طبي رجال ","The patient informed that he requested supervision only from the female medical staff, and during the procedure, he noted the presence of male medical staff.","تنويم النساء والولاده ",{"$nulls":4},"No Response",{"$nulls":5},"hospital",{"$nulls":14},4961,1085904926,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-09-27T09:51:00","هيا الرويلي","More than 72 hours",null,null,4887,1087121396,"المراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-09-17T18:37:00","منتهى الزغيبي","24 Hours"]
[null,21,4757,1034709509,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-09-07T19:22:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-09-07","17:06:00","هيا الرويلي","2025-09-07","19:22:00","2025-09-07","19:46:00","هيا الرويلي","2025-09-07","19:47:00","هيا الرويلي",0.01736111111677019,"2025-09-08","14:04:00","هيا الرويلي",0.7618055555503815,"2025-09-09","13:12:00","هيا الرويلي",0.9638888888948713,{"$nulls":8},-45907.82430555556,"2025-09-09","15:21:00","هيا الرويلي",1.8152777777722804,"2025-09-09","14:31:00",1.780555555553292,null,null,"Miscoordination","تاخير في تقديم الخدمه ","افاد المراجع بانه تم قدومه وتم التاخير في دخوله للدكتزر بسبب التاخير في اجرءات الدخول لدى الاستقبال ","The patient reported that upon arrival, there was a delay in seeing the doctor due to prolonged check-in procedures at the reception.","العيادات الخارجيه ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"patient",{"$nulls":14},4977,1078383237,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-09-30T11:31:00","هيا الرويلي","24 Hours",null,null,4895,2606519334,"المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-09-18T20:17:00","منتهى الزغيبي","48 Hours"]
[null,22,4759,2036940159,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-09-08T10:05:00","اشواق الحربي",{"$nulls":4},"More than 72 hours","2025-09-08","09:57:00","اشواق الحربي ","2025-09-08","10:05:00","2025-09-08","11:55:00","اشواق الحربي","2025-09-08","12:02:00","اشواق الحربي",0.08124999999563443,"2025-09-09","09:41:00","اشواق الحربي",0.9020833333343035,"2025-09-10","09:32:00","اشواق الحربي",0.9937500000014552,"2025-09-13","12:56:00","اشواق  الحربي","no response",{"$f":"(AK24+AJ24)-(Y24+X24)","v":5.037500000005821},{"$nulls":3},-45908.501388888886,"2025-09-13","15:41:00","اشواق الحربي",5.1520833333343035,"2025-09-13","15:41:00",5.1520833333343035,null,null,"negligence","تأخير بالخدمة","أُخذت المريضة خديجة حامد علي للتصوير المقطعي المحوسب الليلة الماضية، وعند عودتها لم يُشغّل الموظفون جرس الاستدعاء، ولم تكن المريضة تشعر بصحة جيدة، ولم يُقدّم لها أحد الرعاية لأكثر من ساعتين. كانت المريضة تعاني خلال هذه الفترة.","Last night Patient Khadeeja Hamid Ali was taken for CT upon returning back staff didnt connect the\ncall bell to power, patient was not feeling well and no one attended patient for more than 2 hrs.\n.patient was suffering during this time",null,null,"تأخير من قبل القسم بالرغم التواصل والتذكير المستمر ","التأخير بالرد من قبل القسم رغم التذكير المستمر",null,"Dissatisfied","التحقق بالامر ","الافادة الكاملة",{"$nulls":3},"patient",{"$nulls":14},4978,1171799024,"وزارة الصحة","التنويم","الطبي","قسم العلاج التنفسي","2025-09-30T13:34:00","هيا الرويلي","24 Hours",null,null,4930,1087144265,"المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-09-23T15:30:00","منتهى الزغيبي","More than 72 hours"]
[null,23,4770,1211633597,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-09-08T14:06:00","هيا الرويلي","MOH",{"$nulls":3},"24 Hours","2025-09-08","14:06:00","هيا الرويلي","2025-09-08","14:06:00",{"$nulls":3},"2025-09-08","14:28:00","هيا الرويلي",0.015277777776645962,{"$nulls":3},-45908.60277777778,{"$nulls":3},0,{"$nulls":8},-45908.60277777778,"2025-09-08","18:30:00","هيا الرويلي",0.1680555555576575,"2025-09-08","14:53:00",0.01736111110949423,null,null,"misdiagnosis","صرف دواء واشعه مقطعيه غير مناسبه لعمر الطفل ","صرف دواء واشعه مقطعيه غير مناسبه لعمر الطفل","Medication and CT scan were prescribed that are inappropriate for the child’s age.","الطوارئ ",{"$nulls":4},"No Response",{"$nulls":5},"hospital",{"$nulls":25},4932,1024373464,"المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-09-23T18:10:00","منتهى الزغيبي","More than 72 hours"]
[null,24,4791,1062194012,"المراجع","التنويم","التمريض","تمريض تنويم الجراحة العامة","2025-09-09T10:30:00","اشواق الحربي",{"$nulls":4},"48 Hours","2025-09-09","10:10:00","اشواق الحربي","2025-09-09","10:30:00","2025-09-09","11:31:00","اشواق الحربي","2025-09-09","11:32:00","اشواق الحربي",0.0430555555576575,"2025-09-10","10:21:00","اشواق الحربي",0.9506944444437977,{"$nulls":3},-45910.43125,{"$nulls":4},{"$f":"(AK26+AJ26)-(Y26+X26)","v":-45909.48055555556},{"$nulls":3},-45909.48055555556,"2025-09-10","17:00:00","اشواق الحربي",1.2277777777781012,"2025-09-10","14:03:00",1.1048611111109494,null,null,"negligence","تأخير بالخدمة","لم أختبر قط هذا النوع من العلاج الذي تلقيته من طاقم التمريض في ليلة واحدة. بدأ الأمر بالإهمال - أحضروا لي مشاية مكسورة كادت أن تُسقطني. ثم أهملوا رعايتي رغم أنني كنت أستخدمها. بدلًا من مساعدتي فورًا، ظلوا يحدقون بي دون فعل أي شيء. اضطررتُ أن أطلب منهم تغيير إبرة المحلول الوريدي، وعندما طلبت منهم التوقف عن الحقن الوريدي بسبب تورم قدمي، رفضوا وأعطوني إياها بالقوة. كان هناك إهمال واضح ومتكرر. في تلك الليلة، عانيتُ من ألم شديد وبكيت كثيرًا - كان الألم لا يُطاق بسبب إهمالهم. عندما طلبت منهم عند الفجر الاتصال بالطبيب، أجّلوا ذلك طويلًا وكذبوا عليّ، قائلين إن الطبيب سيأتي قبل انتهاء زيارتنا، لكنه لم يأتِ أبدًا. شعرتُ بإحباط عميق لا يعلمه إلا الله، وهذا زاد من إرهاقي وألمي بسبب طريقة معاملتهم لي.","I have never experienced the kind of treatment I received from the nursing staff in just one night. It\nstarted with negligence—they brought me a broken walker that almost made me fall. Then, they\nneglected to care for me even though I was using the walker. Instead of helping me promptly, they\njust kept staring without doing anything. I had to ask them to change my IV needle, and when I told\nthem to stop the IV because I was swelling, they refused and forcibly gave it to me. There was clear\nand repeated neglect. That night, I suffered from severe pain and cried a lot—the pain was\nunbearable because of their negligence. When I asked them at dawn to call the doctor, they delayed it\nfor a long time and lied to me, saying the doctor would come before our visit ended, but the doctor\nnever showed up. I felt a deep frustration only God knows about, and this added to my exhaustion\nand pain because of how they treated me",{"$nulls":5},"Dissatisfied","التحقق بالامر ","الافادة الكاملة",{"$nulls":3},"patient",{"$nulls":25},4933,1103700041,"المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2025-09-24T15:35:00","اشواق الحربي","More than 72 hours"]
[null,25,4792,1067733269,"المراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-09-09T10:43:00","اشواق الحربي",{"$nulls":4},"72 Hours","2025-09-09","10:36:00","اشواق الحربي","2025-09-09","10:43:00","2025-09-09","12:07:00","اشواق الحربي","2025-09-09","12:08:00","اشواق الحربي",0.05902777778101154,"2025-09-10","11:06:00","اشواق الحربي",0.9569444444423425,"2025-09-11","10:12:00","اشواق الحربي",0.9625000000014552,{"$nulls":4},{"$f":"(AK27+AJ27)-(Y27+X27)","v":-45909.50555555556},{"$nulls":3},-45909.50555555556,"2025-09-11","14:23:00","اشواق الحربي",2.09375,"2025-09-11","10:40:00",1.9388888888861402,null,null,"malpractice+negligence","تقصير بالخدمة","لقد أجريت عملية في المستشفى، وبعد العملية مباشرةً، سألت الطبيب عن التفاصيل المتعلقة بما حدث خلال العملية، خاصة فيما يتعلق بما إذا كان قد تم خياطة الغضروف. لكن الطبيب أخبرني أنه ليس لديه هذه المعلومات وأنه ليس هو المسؤول عن التفاصيل الخاصة بالعملية، كما ذكر أن العملية تأخرت بشكل غير مبرر.\nبعد خروجي من العملية الساعة 6:30 مساءً، لم ألتقِ بأي طبيب آخر. وكان شعوري بعد العملية صعباً، حيث شعرت بألم شديد نتيجة امتلاء المثانة ولم أكن أعرف إذا كان ذلك طبيعيًا أم لا. حاولت طلب المساعدة صباح اليوم التالي، وواصلت الانتظار، ولكن الألم استمر. كما أنه لم يكن هناك أي عزاز متاح في تلك اللحظة، وكانت الأمور لا تزال كما هي دون أي تدخل.\nفاتصلت بالممرضة وطلبت منها استدعاء الطبيب، ولكن لم يحضر أي طبيب منذ الساعة 6:30 مساءً. في النهاية، تواصلت مع إدارة علاقات المرضى، ثم جاءت الأخصائية الاجتماعية وبعدها الطبيب.","I had surgery at the hospital, and immediately afterward, I asked the doctor for details about what happened during the procedure, particularly whether the cartilage had been sutured. The doctor told me he didn't have this information and that he wasn't responsible for the details of the procedure. He also stated that the procedure had been unjustifiably delayed.\n\nAfter leaving the surgery at 6:30 p.m., I didn't see any other doctors. My post-operative experience was difficult. I felt severe pain from my full bladder, and I wasn't sure if this was normal. I tried to seek help the next morning and continued to wait, but the pain persisted. Furthermore, no one was available at that time, and things remained the same without intervention.\n\nI called the nurse and asked her to call the doctor, but no doctor had arrived since 6:30 p.m. Finally, I contacted the patient relations department, followed by the social worker and then the doctor.",{"$nulls":5},"Dissatisfied","التحقق بالامر ","الافادة الكاملة",{"$nulls":3},"patient",{"$nulls":25},4937,2465396733,"المراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2025-09-24T12:22:00","اشواق الحربي","More than 72 hours"]
[null,26,4795,1086097241,"المراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-09-09T15:46:00","اشواق الحربي",{"$nulls":4},"48 Hours","2025-09-09","15:44:00","اشواق الحربي","2025-09-09","15:46:00","2025-09-09","16:35:00","اشواق الحربي","2025-09-09","16:35:00","اشواق الحربي",0.03402777777228039,"2025-09-10","15:47:00","اشواق الحربي",0.9666666666671517,{"$nulls":3},-45910.657638888886,{"$nulls":4},{"$f":"(AK28+AJ28)-(Y28+X28)","v":-45909.69097222222},{"$nulls":3},-45909.69097222222,"2025-09-10","16:59:00","اشواق الحربي",1.0166666666700621,"2025-09-10","16:53:00",1.0125000000043656,17822,"17822-NADA ALI I ALANAZI","attitude","اسلوب غير مهني","أود أن أقدم شكوى بخصوص المعاملة التي تلقيتها من الموظفة [ندى العنزي]، موظفة التقارير الطبية، خلال تواصلي معها. فقد لاحظت أنها تعاملت معي بطريقة غير لائقة وغير مهنية. كان أسلوبها غير مناسب تماماً وكان بعيداً عن المتوقع في بيئة العمل، حيث من المفترض أن تحرص الموظفة على تقديم خدمة محترمة ومهنية للمرضى.","I would like to file a complaint regarding the treatment I received from [Nada Al-Anzi], the medical reports clerk, during my interactions with her. I noticed that she treated me in an inappropriate and unprofessional manner. Her behavior was completely inappropriate and far from what is expected in a work environment, where an employee is expected to provide respectful and professional service to patients.",{"$nulls":5},"Dissatisfied","التحقق الكامل ","الافادة الكاملة",{"$nulls":3},"patient",{"$nulls":25},4956,1058781087,"المراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2025-09-25T14:54:00","اشواق الحربي","More than 72 hours"]
[null,27,4799,2015274950,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-09-09T18:47:00","هيا الرويلي","MOH",{"$nulls":3},"24 Hours","2025-09-09","18:47:00","هيا الرويلي","2025-09-09","18:47:00",{"$nulls":3},"2025-09-09","18:53:00","هيا الرويلي",0.004166666672972497,{"$nulls":3},-45909.78680555556,{"$nulls":3},0,{"$nulls":4},{"$f":"(AK29+AJ29)-(Y29+X29)","v":-45909.78680555556},{"$nulls":3},-45909.78680555556,"2025-09-10","13:02:00","هيا الرويلي",0.7562499999985448,"2025-09-10","11:06:00",0.6756944444423425,null,null,"medical reports","المريض يريد تقرير مفصل عن الحاله ","المريض يريد تقرير مفصل عن الحاله ","\"The patient wants a detailed report about the case.\"","التقارير الطبيه ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"hospital",{"$nulls":25},4964,1015738576,"المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-09-27T14:20:00","اشواق الحربي","More than 72 hours"]
[null,28,4802,1028744579,"المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-09-10T14:58:00","اشواق الحربي",{"$nulls":4},"72 Hours","2025-09-10","09:24:00","اشواق الحربي","2025-09-10","14:58:00","2025-09-11","15:36:00","اشواق الحربي","2025-09-11","15:37:00","اشواق الحربي",1.0270833333270275,"2025-09-12","15:33:00","اشواق الحربي",0.9972222222277196,"2025-09-13","15:03:00","اشواق الحربي",0.9791666666642413,{"$nulls":8},-45911.65069444444,"2025-09-14","14:32:00","اشواق الحربي",2.95486111111677,"2025-09-14","13:59:00",2.9319444444481633,16208,"16208-AHMED ADNAN TURKISTANI ","negligence","تأخير بالاجراء","تم تأخير التلبيسة وبكل مرة يتم ارجاعي بسبب الطباعة ، واريد تركيب التلبيسة من دكتور اخر ","The crown has been delayed, and each time I'm sent back due to printing. I want to have the crown fitted by another doctor.",{"$nulls":5},"Satisfied","التحقق بالامر ","الافادة بالامر ",{"$nulls":3},"patient",{"$nulls":25},4969,1090154699,"المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-09-28T19:22:00","اشواق الحربي","24 Hours"]
[null,29,4804,2582257396,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-09-10T10:14:00","اشواق الحربي","CHI",{"$nulls":3},"24 Hours","2025-09-10","10:14:00","اشواق الحربي","2025-09-10","10:14:00","2025-09-10","10:23:00","اشواق الحربي","2025-09-10","10:23:00","اشواق الحربي",6.2499999985448085E-3,{"$nulls":3},-45910.43263888889,{"$nulls":3},0,{"$nulls":4},{"$f":"(AK31+AJ31)-(Y31+X31)","v":-45910.43263888889},{"$nulls":3},-45910.43263888889,"2025-09-10","11:46:00","اشواق الحربي",0.057638888887595385,"2025-09-10","11:00:00",0.025694444448163267,null,null,"approval issue","اجراء غير مطابق","تم إدخال أكواد غير صحيحة، مما أدى إلى رفض طلب الموافقة من قبل شركة التأمين. وعند التواصل مع شركة التأمين، أفادت بأن الأكواد المقدمة غير مطابقة ولا يمكن اعتمادها. تم مخاطبة المستشفى لتصحيح هذه الأكواد، إلا أن الرد كان بأن الأكواد المدخلة صحيحة، ولم يتم اتخاذ أي إجراء لتعديلها حتى تاريخه.\nونتيجة لهذا الخلاف، لم يتم صرف العلاج اللازم، مما قد يُعرض الحالة الصحية لمزيد من التدهور.","Incorrect codes were entered, resulting in the insurance company's rejection of the approval request. Upon contacting the insurance company, they stated that the codes submitted were inconsistent and could not be approved. The hospital was contacted to correct these codes, but the response was that the codes entered were correct, and no action has been taken to date to correct them.\n\nAs a result of this disagreement, the necessary treatment was not dispensed, potentially exacerbating the patient's health condition.",{"$nulls":5},"Satisfied","التحقق الكامل ","الافادة الكاملة",{"$nulls":3},"hospital",{"$nulls":25},4975,1115975086,"المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-09-30T09:36:00","اشواق الحربي","24 Hours"]
[null,30,4805,1086097241,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-09-10T11:06:00","اشواق الحربي","MOH",{"$nulls":3},"24 Hours","2025-09-10","11:06:00","اشواق الحربي","2025-09-10","11:06:00",{"$nulls":3},"2025-09-10","11:13:00","اشواق الحربي",0.004861111112404615,{"$nulls":3},-45910.467361111114,{"$nulls":3},0,{"$nulls":4},{"$f":"(AK32+AJ32)-(Y32+X32)","v":-45910.467361111114},{"$nulls":3},-45910.467361111114,"2025-09-11","11:06:00","اشواق الحربي",0.9951388888875954,"2025-09-11","11:06:00",0.9951388888875954,null,null,"negligence","تاخير بالخدمة","أتقدم بهذه الشكوى بخصوص المعاناة التي واجهتها أثناء ذهابي لأخذ التحاليل الطبية، حيث اضطررت للانتظار لفترة طويلة دون أن يتم تسجيل اسمي أو أي بيانات شخصية خلال هذا الوقت، رغم أنني كنت بالقرب من العيادة وتم إخباري بأنه سيتم مناداتي قريبًا.\nكما لم أتلقَ أي رد أو توضيح بشأن سبب هذا التأخير، علمًا بأنني محوّل من قسم الطوارئ إلى العيادات الخارجية، وقد أكملت جميع الإجراءات والخدمات المطلوبة مسبقًا.\nأرجو منكم النظر في هذه الملاحظة واتخاذ ما يلزم لتحسين تجربة المرضى وتنظيم آلية استقبالهم بشكل أفضل.","I submit this complaint regarding the distress I experienced while going for medical tests. I was forced to wait for a long time without my name or any personal information being recorded, even though I was near the clinic and was told I would be called soon.\n\nI also received no response or explanation regarding the reason for this delay, even though I was being transferred from the emergency department to the outpatient clinics and had completed all the required procedures and services in advance.\n\nI hope you will consider this observation and take the necessary action to improve the patient experience and better organize the reception process.",{"$nulls":5},"Satisfied","التحقق الكامل ","الافادة الكاملة",{"$nulls":3},"patient"]
[null,31,4806,1047628191,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2025-09-10T11:24:00","اشواق الحربي","MOH",{"$nulls":3},"More than 72 hours","2025-09-10","11:24:00","اشواق الحربي","2025-09-10","11:24:00","2025-09-10","11:42:00","اشواق الحربي","2025-09-10","11:42:00","اشواق الحربي",0.012500000004365575,"2025-09-11","11:06:00","اشواق الحربي",0.9749999999985448,"2025-09-12","15:01:00","اشواق الحربي",1.1631944444452529,"2025-09-14","14:39:00","اشواق  الحربي","no response",{"$f":"(AK33+AJ33)-(Y33+X33)","v":4.122916666667152},{"$nulls":3},-45910.4875,"2025-09-25","15:59:00","اشواق الحربي",15.178472222221899,"2025-09-25","15:59:00",15.178472222221899,null,null,"misdiagnosis","التشخيص","أعاني من تورّم في العقدة اللمفاوية وتفاقم حالتي الصحية، وقد تمت معاينتي من قبل عدد من الأطباء، إلا أنه لم يتم إبلاغي بشكل واضح عن طبيعة حالتي الصحية. توجهت لاحقًا إلى الدكتور محمد أحمد المالك لطلب توضيح شامل، لكن للأسف لم يتم شرح الخطة العلاجية أو تحديد الحالة الطبية بدقة.\nهذا الغموض في التشخيص والخطة العلاجية تسبب لي بإرهاق شديد نتيجة استخدام المسكنات والأدوية والكورسات العلاجية المتكررة دون نتيجة واضحة.\nلذا، أطالب بإعادة الكشف الطبي وتزويدي بالخطة العلاجية الكاملة، أو إصدار تقرير طبي وتحويلي رسميًا يفيد بأنه لا يوجد علاج لحالتي داخل المستشفى، حتى أتمكن من المتابعة في جهة أخرى إذا لزم الأمر.","I have swollen lymph nodes and my health condition has worsened. I have been examined by several doctors, but I was not clearly informed of the nature of my condition. I later went to Dr. Mohammed Ahmed Al-Malik to request a comprehensive explanation, but unfortunately, the treatment plan was not explained or my medical condition accurately defined.\n\nThis ambiguity in diagnosis and treatment plan has caused me severe fatigue due to the use of painkillers, medications, and repeated courses of treatment without clear results.\n\nTherefore, I request a repeat medical examination and the provision of a full treatment plan, or the issuance of an official medical report and referral stating that there is no treatment available for my condition within the hospital, so that I can follow up at another facility if necessary.",null,null,"عدم الرد من القسم رغم التبليغ بأن الشكوى من قبل وزارة الصحة وارسال الايميل ","تجاهل رئيس القسم والدكتور للرد",null,"Dissatisfied",{"$nulls":5},"patient"]
[null,32,4829,2015274950,"وزارة الصحة","التنويم","الطبي","قسم جراحة المسالك البولية","2025-09-11T14:38:00","هيا الرويلي","MOH",{"$nulls":3},"24 Hours","2025-09-11","14:38:00","هيا الرويلي","2025-09-11","14:38:00",{"$nulls":3},"2025-09-11","14:44:00","هيا الرويلي",4.166666665696539E-3,{"$nulls":3},-45911.61388888889,{"$nulls":3},0,{"$nulls":8},-45911.61388888889,"2025-09-11","19:25:00","هيا الرويلي",0.19513888889196096,"2025-09-11","16:44:00",0.08333333333575865,null,null,"medical reports","تقرير عن العمليه ","يطلب المراجع تقرير من الطبيب بتفاصيل العمليه ","\"The reviewer requests a detailed surgical report from the doctor about the operation.\"","المسالك البوليه",{"$nulls":4},"Satisfied",{"$nulls":5},"hospital"]
[null,33,4831,1077557740,"المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-09-11T17:56:00","اشواق الحربي",{"$nulls":4},"24 Hours","2025-09-11","15:56:00","اشواق الحربي","2025-09-11","17:56:00","2025-09-13","13:42:00","اشواق الحربي","2025-09-13","13:42:00","اشواق الحربي",{"$f":"(Y35+X35)-(T35+S35)","v":1.8236111111109494},{"$nulls":3},{"$f":"(AC35+AB35)-(Y35+X35)","v":-45913.57083333333},{"$nulls":3},{"$f":"(AG35+AF35)-(AC35+AB35)","v":0},{"$nulls":4},{"$f":"(AK35+AJ35)-(Y35+X35)","v":-45913.57083333333},{"$nulls":3},{"$f":"(AP35+AO35)-(Y35+X35)","v":-45913.57083333333},"2025-09-13","20:09:00","اشواق الحربي",{"$f":"(AT35+AS35)-(Y35+X35)","v":0.2687500000029104},"2025-09-13","18:19:00",{"$f":"(AX35+AW35)-(Y35+X35)","v":0.19236111111240461},11087,"11087-MARWA ABDELRAHMAN SALEH HOSNI","policies","تأخير اجراء","تقدم بهذه الشكوى بخصوص عدد من الملاحظات التي واجهناها خلال إجراءات إجراء العملية المقررة بتاريخ الأحد 7 سبتمبر الساعة 7:10 مساءً، حيث أفادت الدكتورة المعالجة بأن جميع الإجراءات اللازمة قد تمت بنجاح، وتم توجيهنا بالتوجه إلى قسم التنويم صباح الثلاثاء قبل الساعة 8:00 صباحاً.\nعند مغادرتنا العيادة، تم إبلاغنا من قبل الممرضة بضرورة التوقيع على أوراق العملية قبل مغادرة المستشفى. وعند عودتنا لاستكمال الإجراءات، وُجدت مراجعات أخرى، مما تسبب في تأخير إضافي، ومع قرب دخول وقت صلاتي العشاء والمغرب، تعذر علينا الانتظار أكثر. ونتيجة لذلك، تم استكمال إجراء التنويم صباح الإثنين 8 سبتمبر الساعة 7:00 صباحاً.\nبعد التنويم، تبين أن هناك تأخيرًا في بدء العملية، خلافًا لما أفادت به الدكتورة في العيادة، حيث ذكرت أن موعدها سيكون بين الساعة 10 إلى 11 صباحاً، بينما أُجريت فعلياً عند الساعة 2:00 ظهرًا. كما أنه لم تتم مقابلة الدكتورة لا قبل العملية ولا بعدها مباشرة، وتمت المقابلة فقط مع الدكتور عوض، مدير القسم، ودكتورة التخدير قبل الدخول لغرفة العمليات.\nبالإضافة إلى ذلك، تمت زيارة من قبل الدكتورة لاحقًا، لكنها كانت سريعة وغير مهنية، حيث لاحظنا أسلوبًا غير لائق في التعامل، دون مراعاة لخصوصية المريض، ولم يُتح للمرافق أو للمريض فرصة كافية للاستفسار. كذلك، أثناء زيارة يوم الثلاثاء، طلبت الدكتورة من الممرضات سحب عينة لتحليل الهرمون، إلا أن أسلوب الممرضات في الرد على المريض كان غير لائق ومثيرًا للاستغراب.\n\nكما لاحظنا أن إعادة التحليل يوم الجمعة كانت غير معتادة، حيث أن الإجراء لا يستغرق عادة أكثر من يومين. هذا التأخير تسبب في قلق شديد لدى المرافق، خاصة بسبب عدم الموافقة على إجازته إلا بتاريخ 11 سبتمبر، رغم عدة محاولات تواصل وتوضيح للموقف.\n\nومن الملفت أيضًا أن موظفي قسم التقارير أفادوا بوجود تعليق للطلب في نظام \"نفيس\" الساعة 3:57 مساءً من قبل الدكتورة، ما أثار استغرابنا وزاد من تعقيد الإجراءات. كما طُلب خطاب توضيحي واعتذار مقدم لشركة قنوات الاتصالات السعودية بخصوص تأخر الموافقة على طلب إجازة المرافق حتى يوم الخميس 11 سبتمبر الساعة 3:57 مساءً.","This complaint was filed regarding several observations we encountered during the procedure scheduled for Sunday, September 7, at 7:10 PM. The attending physician reported that all necessary procedures had been completed successfully, and we were instructed to proceed to the hospitalization department on Tuesday morning before 8:00 AM.\n\nUpon leaving the clinic, the nurse informed us that we must sign the procedure paperwork before leaving the hospital. Upon returning to complete the procedure, there were additional patients, causing an additional delay. With the approach of the Isha and Maghrib prayers, we could not wait any longer. As a result, the hospitalization procedure was completed on Monday morning, September 8, at 7:00 AM.\n\nAfter admission, it was discovered that the procedure had been delayed, contrary to what the physician had stated at the clinic. She had stated that the procedure would be scheduled for 10 to 11 AM, when in fact it had been scheduled for 2:00 PM. The doctor was not interviewed before or immediately after the procedure. The only interviews were with Dr. Awad, the department director, and the anesthesiologist before entering the operating room.\n\nIn addition, the doctor visited us later, but the visit was rushed and unprofessional. We observed an inappropriate approach, with no regard for the patient's privacy. Neither the patient nor the attendant were given a sufficient opportunity to inquire. Furthermore, during the visit on Tuesday, the doctor asked the nurses to take a sample for hormone testing, but the nurses' response to the patient was inappropriate and questionable.\n\nWe also noticed that the retest on Friday was unusual, as the procedure usually takes no more than two days. This delay caused great anxiety for the attendant, especially since his leave was not approved until September 11, despite several attempts to communicate and clarify the situation.\n\nIt is also noteworthy that the reporting department staff reported that the doctor had placed a hold on the request in the Nafis system at 3:57 PM, which surprised us and further complicated the procedure. A letter of explanation and apology to STC Channels Company was also requested regarding the delay in approving the companion's leave request until Thursday, September 11, at 3:57 p.m.",{"$nulls":5},"Satisfied","التحقق الكامل ","الافادة الكاملة",{"$nulls":3},"hospital",{"$nulls":25},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,34,4832,1009798834,"المراجع","العيادات الخارجية","الإداري","التنسيق","2025-09-11T18:25:00","هيا الرويلي",null,"   ",null,null,"More than 72 hours","2025-09-11","17:57:00","هيا الرويلي","2025-09-11","18:25:00","2025-09-11","19:03:00","هيا الرويلي","2025-09-11","19:03:00","هيا الرويلي",0.026388888887595385,"2025-09-13","08:48:00",null,1.5729166666715173,"2025-09-14","11:13:00",null,1.1006944444452529,{"$nulls":4},-45911.79375,{"$nulls":3},-45911.79375,"2025-09-15","08:39:00","هيا الرويلي",3.5666666666729725,"2025-09-14","16:17:00",2.8847222222248092,null,null,"Miscoordination","تاخير في اجراء دخول الموعد ","تفيد المراجعه بأنها تم دخولها بعد الموعد المحدد بساعه ","\"The patient stated that she was admitted an hour after the scheduled appointment time.\"",{"$nulls":5},"Satisfied",{"$nulls":5},"patient",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"منتهى الزغيبي",7,{"$f":"CR36/CR39","v":{"v":0.23333333333333334,"d":"23.33%"}},1,4,0,2,{"$f":"CT36+CU36+CV36+CW36","v":7},{"$nulls":3},"منتهى الزغيبي",1,{"$f":"DC36/DC39","v":{"v":0.05263157894736842,"d":"5.26%"}},1,0,0,0,{"$f":"DE36+DF36+DG36+DH36","v":1}]
[null,35,4833,1063568198,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2025-09-11T19:01:00","هيا الرويلي",null,"  ",null,null,"72 Hours","2025-09-11","18:55:00","هيا الرويلي","2025-09-11","19:01:00","2025-09-11","20:47:00","هيا الرويلي","2025-09-11","20:52:00","هيا الرويلي",0.07708333332993789,"2025-09-13","08:47:00","هيا الرويلي",1.4965277777810115,{"$nulls":3},-45913.36597222222,{"$nulls":4},-45911.86944444444,{"$nulls":3},-45911.86944444444,"2025-09-14","11:13:00","هيا الرويلي",2.5979166666729725,"2025-09-13","11:57:00",1.6284722222262644,null,null,"malpractice+negligence","اعطاء دواء من التمريض ","تفيد اابنة المريضه بانه تم اعطاء والدتها دواء الضغط دون قياس الضغط مما ادى الى دخولها العنايه المركزه ","\"The patient's daughter stated that her mother was given blood pressure medication without measuring her blood pressure, which led to her admission to the intensive care unit.\"","تمريض تنويم الباطنيه ",{"$nulls":4},"No Response",{"$nulls":5},"hospital",{"$nulls":3},"منتهى الزغيبي",0,{"$f":"BV37/BV40","v":{"v":0,"d":"0.00%"}},0,0,0,0,0,{"$nulls":3},"منتهى الزغيبي",1,{"$f":"CG37/CG40","v":{"v":0.043478260869565216,"d":"4.35%"}},1,0,0,null,{"$f":"SUM(CI37:CL37)","v":1},{"$nulls":3},"هيا الرويلي ",9,{"$f":"CR37/CR39","v":{"v":0.3,"d":"30.00%"}},1,1,3,4,{"$f":"CT37+CU37+CV37+CW37","v":9},{"$nulls":3},"هيا الرويلي ",10,{"$f":"DC37/DC39","v":{"v":0.5263157894736842,"d":"52.63%"}},1,2,3,4,{"$f":"DE37+DF37+DG37+DH37","v":10}]
[3,36,4835,1215944008,"ذوي المراجع","التنويم","الطبي","تنويم الأطفال","2025-09-13T00:02:00","هيا الرويلي",null,"  ",null,null,"72 Hours","2025-09-13","00:02:00","هيا الرويلي","2025-09-13","00:02:00","2025-09-13","10:18:00","هيا الرويلي","2025-09-13","10:22:00","هيا الرويلي",0.4305555555547471,"2025-09-14","11:26:00","هيا الرويلي",1.0444444444510737,"2025-09-15","14:04:00",null,1.109722222216078,{"$nulls":4},-45913.43194444444,{"$nulls":3},-45913.43194444444,"2025-09-15","12:05:00","هيا الرويلي",2.071527777778101,"2025-09-15","10:24:00",2.001388888893416,4829,"4829-GHAD ABDALBARY  ALAWYSH","malpractice+negligence","تاخير في تشخيص الحاله ","تفيد والدة الطفله انها تم تنويم الطفله 3 ايام دون تشخيص الحاله ","\"The child's mother states that the child was hospitalized for three days without a diagnosis being made.\"","تنويم الاطفال ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"patient",{"$nulls":3},"هيا الرويلي ",4,{"$f":"BV38/BV40","v":{"v":0.5714285714285714,"d":"57.14%"}},3,0,1,0,3,{"$nulls":3},"هيا الرويلي ",16,{"$f":"CG38/CG40","v":{"v":0.6956521739130435,"d":"69.57%"}},9,4,2,1,16,{"$nulls":3},"أشواق الحربي",14,{"$f":"CR38/CR39","v":{"v":0.4666666666666667,"d":"46.67%"}},3,3,3,5,{"$f":"CT38+CU38+CV38+CW38","v":14},{"$nulls":3},"أشواق الحربي",8,{"$f":"DC38/DC39","v":{"v":0.42105263157894735,"d":"42.11%"}},1,2,1,4,{"$f":"DE38+DF38+DG38+DH38","v":8}]
[null,37,4835,1215944008,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-09-13T00:02:00","هيا الرويلي",null,"  ",null,null,"24 Hours","2025-09-13","00:02:00","هيا الرويلي","2025-09-13","00:02:00","2025-09-13","10:18:00","هيا الرويلي","2025-09-13","10:25:00","هيا الرويلي",0.43263888889487134,{"$nulls":3},-45913.43402777778,{"$nulls":3},0,{"$nulls":4},-45913.43402777778,{"$nulls":3},-45913.43402777778,"2025-09-13","12:57:00","هيا الرويلي",0.10555555555038154,"2025-09-13","12:51:00",0.101388888884685,null,null,"negligence","اعطاء الطفله بروفين ","تفيد والدة الطفله انه تم اعطائها دواء بروفين وهي طفله بكليه واحده فقط ","\"The child's mother stated that she was given ibuprofen, even though the child has only one kidney.\"","قسم الطوارئ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"hospital",{"$nulls":3},"أشواق الحربي",3,{"$f":"BV39/BV40","v":{"v":0.42857142857142855,"d":"42.86%"}},2,1,0,0,4,{"$nulls":3},"أشواق الحربي",4,{"$f":"CG39/CG40","v":{"v":0.17391304347826086,"d":"17.39%"}},4,1,0,1,6,{"$nulls":3},"Total",{"$f":"CR36+CR37+CR38","v":30},{"$f":"SUBTOTAL(9,CS36:CS38)","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CT36:CT38)","v":5},{"$f":"SUBTOTAL(9,CU36:CU38)","v":8},6,11,{"$f":"SUBTOTAL(9,CX36:CX38)","v":30},{"$nulls":3},"Total",{"$f":"DC36+DC37+DC38","v":19},{"$f":"DD36+DD37+DD38","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,DE36:DE38)","v":3},{"$f":"SUBTOTAL(9,DF36:DF38)","v":4},{"$f":"SUBTOTAL(9,DG36:DG38)","v":4},{"$f":"SUBTOTAL(9,DH36:DH38)","v":8},{"$f":"SUBTOTAL(9,DI36:DI38)","v":19}]
[null,38,4836,1112378375,"المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-09-13T08:08:00","هيا الرويلي",null,"  ",null,null,"24 Hours","2025-09-13","08:08:00","هيا الرويلي","2025-09-13","08:08:00","2025-09-13","11:06:00","هيا الرويلي","2025-09-13","11:10:00","هيا الرويلي",0.12638888889341615,{"$nulls":3},-45913.46527777778,{"$nulls":3},0,{"$nulls":4},-45913.46527777778,{"$nulls":3},-45913.46527777778,"2025-09-13","15:07:00","هيا الرويلي",0.16458333333139308,"2025-09-13","11:22:00",8.333333331393078E-3,13830,"13830-HUDA ABDULKADIR ALI FARAH","negligence","رفض تشخيص الحاله دون تحاليل ","تفيد المريضه بان الدكتوره رفضت تشخيص الحاله دون تحاليل واشعه ","\"The patient states that the doctor refused to diagnose the case without tests and X-rays.\"","قسم النساء والولاده ",{"$nulls":4},"No Response",{"$nulls":5},"patient",{"$nulls":3},"Total",{"$f":"SUBTOTAL(9,BV37:BV39)","v":7},{"$f":"BW37+BW38+BW39","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,BX37:BX39)","v":5},{"$f":"SUBTOTAL(9,BY37:BY39)","v":1},1,0,{"$f":"SUBTOTAL(9,CB37:CB39)","v":7},{"$nulls":3},"Total",23,{"$f":"CH37+CH38+CH39","v":{"v":0.9130434782608695,"d":"91%"}},{"$f":"CI37+CI38+CI39","v":14},{"$f":"CJ37+CJ38+CJ39","v":5},2,2,{"$f":"CM37+CM38+CM39","v":23}]
[null,39,4838,1063568198,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2025-09-13T10:25:00","هيا الرويلي","MOH",{"$nulls":3},"24 Hours","2025-09-13","10:25:00","هيا الرويلي","2025-09-13","10:25:00",{"$nulls":3},"2025-09-13","10:35:00","هيا الرويلي",6.9444444379769266E-3,{"$nulls":3},-45913.44097222222,{"$nulls":3},0,{"$nulls":4},-45913.44097222222,{"$nulls":3},-45913.44097222222,"2025-09-13","12:31:00","هيا الرويلي",0.08055555555620231,"2025-09-13","12:17:00",0.07083333333866904,null,null,"medical reports","تاخير في التقارير ","تفيد المريضه تاخير في تسليمها التقرير الطبي عند خروجها من التنويم ","\"The patient reports a delay in receiving her medical report upon discharge from hospitalization.\"","ادارة التنويم ",{"$nulls":4},"No Response",{"$nulls":5},"patient"]
[null,40,4842,1111435754,"المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-09-13T20:44:00","اشواق الحربي",{"$nulls":4},"48 Hours","2025-09-13","20:32:00","هيا الرويلي","2025-09-13","20:44:00","2025-09-15","14:28:00","هيا الرويلي","2025-09-15","14:30:00","هيا الرويلي",1.7402777777751908,"2025-09-15","16:54:00",null,0.10000000000582077,{"$nulls":3},-45915.70416666667,{"$nulls":4},-45915.604166666664,{"$nulls":3},-45915.604166666664,"2025-09-17","12:43:00","هيا الرويلي",1.9256944444496185,"2025-09-16","20:46:00",1.2611111111109494,2869,"2896-MUHAMMAD ASLAM KHUSHK ALIM KHAN KHUSHK","Miscoordination","تاخير في دخول المريضه للموعد ","تاخير في دخول المريضه للموعد ","\"Delay in the patient's appointment entry.\"","عيادات الباطنيه ",{"$nulls":4},"Satisfied",{"$nulls":5},"patient"]
[null,41,4843,1217865359,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2025-09-14T10:48:00","هيا الرويلي",{"$nulls":4},"More than 72 hours","2025-09-14","09:26:00","هيا الرويلي","2025-09-14","10:48:00","2025-09-14","13:12:00","هيا الرويلي","2025-09-14","13:15:00","هيا الرويلي",0.10208333333866904,"2025-09-15","09:48:00","هيا الرويلي",0.8562499999970896,"2025-09-16","09:02:00","هيا الرويلي",0.9680555555532919,{"$nulls":4},-45914.552083333336,{"$nulls":3},-45914.552083333336,"2025-09-17","14:17:00","هيا الرويلي",3.0430555555503815,"2025-09-17","13:59:00",3.030555555553292,null,null,"negligence","تاخير في تقديم الخدمه ","يفيد المريض بأنه تم تاخير تقديم الخدمه لمدة شهر ","\"The service was delayed for one month.\"","تمريض غرفة الادويه ",{"$nulls":4},"Satisfied",{"$nulls":5},"patient",{"$nulls":3},"CCHI",7,{"$f":"BV43/79","v":{"v":0.08860759493670886,"d":"8.86%"}},{"$nulls":8},"MOH",23,{"$f":"CG43/79","v":{"v":0.2911392405063291,"d":"29.11%"}},{"$nulls":8},"Patient",30,{"$f":"CR43/79","v":{"v":0.379746835443038,"d":"37.97%"}},{"$nulls":8},"Patient' relatives",{"$f":"DI39","v":19},{"$f":"DC43/79","v":{"v":0.24050632911392406,"d":"24.05%"}}]
[null,42,4846,1097781148,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-09-14T10:39:00","هيا الرويلي","MOH",{"$nulls":3},"48 Hours","2025-09-14","10:39:00","هيا الرويلي","2025-09-14","10:39:00",{"$nulls":3},"2025-09-14","11:02:00","هيا الرويلي",0.015972222223354038,{"$nulls":3},-45914.45972222222,{"$nulls":3},0,{"$nulls":4},-45914.45972222222,{"$nulls":3},-45914.45972222222,"2025-09-15","12:03:00","هيا الرويلي",1.0423611111109494,"2025-09-15","11:30:00",1.0194444444423425,6722,"6722-DAAD ZOUKAN  KARKOUT","malpractice+negligence","تاخير في تقديم الخدمه ","تفيد المريضه بانها اجرت جميع التحاليل ولم تقدم لها الطبيبه حتى الان تشخيص الحاله ","\"The patient reports that she has undergone all necessary tests, but the physician has not yet provided a diagnosis for her condition.\"","عيادات النساء والولاده ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"patient"]
[null,43,4851,1180503920,"المراجع","التنويم","الطبي","تنويم الأطفال","2025-09-14T17:27:00","اشواق الحربي",{"$nulls":4},"72 Hours","2025-09-14","17:02:00","اشواق الحربي","2025-09-14","05:27:00","2025-09-14","18:13:00","اشواق الحربي","2025-09-14","18:17:00","اشواق الحربي",0.5347222222262644,"2025-09-16","09:02:00","هيا الرويلي",1.6145833333284827,"2025-09-17","10:06:00","هيا الرويلي",1.0444444444437977,{"$nulls":4},-45914.76180555556,{"$nulls":3},-45914.76180555556,"2025-09-17","13:26:00","هيا الرويلي",2.797916666662786,"2025-09-17","12:00:00",2.7381944444423425,null,null,"malpractice+negligence","التشخيص ","أرغب في تقديم شكوى بخصوص ما تعرضت له زوجتي بعد خروجها من قسم العناية يوم أمس. للأسف، لم يتم توفير الرعاية بالشكل المطلوب، حيث كانت هناك مشاكل في نقص الأوكسجين وتدهور حالتها بسبب نقص التهوية في الرئة. منذ صباح اليوم، بدأت تعاني من سعال مستمر، وعندما تم إبلاغ الطاقم الطبي، بما فيهم الدكتور يامن، الدكتور ساري، والطبيب المناوب، لم يتم تقديم أي إفادة أو استجابة مناسبة لحالتها.\nأؤكد أن الحالة ساءت بشكل ملحوظ، وأريد أن أطلب استكمال العلاج بشكل عاجل، حيث أن زوجتي بحاجة إلى جلسة بخار أقوى من التي تم إعطاؤها. كما أود أن يتم تحويل حالتها إلى طبيب استشاري سعودي إذا لزم الأمر. أشير إلى أنني أطالب بتحسين مستوى الرعاية المقدمة، أو الرجوع إلى قسم العناية إذا كانت الحالة تتطلب ذلك.","I would like to file a complaint regarding my wife's experience after she was discharged from the intensive care unit yesterday. Unfortunately, the care provided was inadequate, as she experienced oxygen deprivation and her condition deteriorated due to poor ventilation in her lungs. Since this morning, she has been experiencing a persistent cough, and when the medical staff, including Dr. Yamen, Dr. Sari, and the on-call physician, were not informed, no appropriate response was provided.\n\nI confirm that her condition has significantly worsened, and I would like to request urgent resumption of treatment, as my wife requires a stronger steam session than the one she was given. I would also like her case referred to a Saudi consultant if necessary. I would like to note that I am requesting an improvement in the level of care provided, or a referral to the intensive care unit if the situation warrants it.","التنويم - تنويم الأطفال\t",{"$nulls":4},"Satisfied",{"$nulls":5},"patient",{"$nulls":3},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,44,4854,4844869174,"المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-09-14T20:03:00","اشواق الحربي",{"$nulls":4},"More than 72 hours","2025-09-14","19:29:00","اشواق الحربي","2025-09-14","20:03:00","2025-09-15","16:04:00","هيا الرويلي","2025-09-15","16:05:00","هيا الرويلي",0.8347222222218988,"2025-09-16","17:06:00","منتهى",1.0423611111109494,"2025-09-17","10:06:00","هيا الرويلي",0.7083333333284827,{"$nulls":4},-45915.67013888889,{"$nulls":3},-45915.67013888889,"2025-09-18","16:23:00","هيا الرويلي",3.0124999999970896,"2025-09-17","19:03:00",2.123611111106584,2892,"2892-MAHMOUD ELAMIN ELTAYEB ABUGANAYA","attitude","اسلوب تعامل ","افادت المريضه ان الطبيب اثناء شرح الحاله لم يكن اسلوب تعامله غير جيد ","\"The patient stated that the doctor's manner during the explanation of her condition was not appropriate.\"","عيادات الانف والاذن والحنجره ",{"$nulls":4},"Neutral",{"$nulls":5},"patient",{"$nulls":3},5,1,1,0,{"$nulls":7},14,5,2,1,{"$nulls":7},5,8,6,7,{"$nulls":7},3,4,4,8]
[null,45,4858,1057837617,"المراجع","العيادات الخارجية","الإداري","استقبال العلاج الطبيعي","2025-09-15T14:37:00","هيا الرويلي",{"$nulls":4},"72 Hours","2025-09-15","11:53:00","هيا الرويلي","2025-09-15","14:37:00","2025-09-15","15:21:00","هيا الرويلي","2025-09-15","15:28:00","هيا الرويلي",0.03541666666569654,"2025-09-16","14:02:00",null,0.9402777777795563,"2025-09-17","10:06:00",null,0.836111111108039,{"$nulls":4},-45915.64444444444,{"$nulls":3},-45915.64444444444,"2025-09-18","09:03:00","هيا الرويلي",2.7326388888905058,"2025-09-18","07:09:00",2.6534722222277196,16380,"16380-JOURI MOHAMMED ","attitude","اسلوب تعامل ","اسلوب تعامل اسلوب موظفة استقبال العلاج الطبيعي غير مهني ","The behavior of the physical therapy receptionist is unprofessional.","استقبال العلاج الطبيعي ",{"$nulls":4},"Satisfied","تم التواصل مع المراجعه وتقديم الاعتذار لها عما بدر من سوء معامله ","انذار موظفة الاستقبال ",{"$nulls":3},"hospital",{"$nulls":3},{"$f":"BU46/BV43","v":{"v":0.7142857142857143,"d":"71.43%"}},{"$f":"BV46/BV43","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"BW46/BV43","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"BX46/BV43","v":{"v":0,"d":"0.00%"}},{"$nulls":7},{"$f":"CF46/CG43","v":{"v":0.6086956521739131,"d":"60.87%"}},{"$f":"CG46/CG43","v":{"v":0.21739130434782608,"d":"21.74%"}},{"$f":"CH46/CG43","v":{"v":0.08695652173913043,"d":"8.70%"}},{"$f":"CI46/CG43","v":{"v":0.043478260869565216,"d":"4.35%"}},{"$nulls":7},{"$f":"CQ46/CR43","v":{"v":0.16666666666666666,"d":"17%"}},{"$f":"CR46/CR43","v":{"v":0.26666666666666666,"d":"27%"}},{"$f":"CS46/CR43","v":{"v":0.2,"d":"20%"}},{"$f":"CT46/CR43","v":{"v":0.23333333333333334,"d":"23%"}},{"$nulls":7},{"$f":"DB46/DC43","v":{"v":0.15789473684210525,"d":"16%"}},{"$f":"DC46/DC43","v":{"v":0.21052631578947367,"d":"21%"}},{"$f":"DD46/DC43","v":{"v":0.21052631578947367,"d":"21%"}},{"$f":"DE46/DC43","v":{"v":0.42105263157894735,"d":"42%"}}]
[null,46,4859,1217865359,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-09-15T12:04:00","هيا الرويلي","MOH",{"$nulls":3},"24 Hours","2025-09-15","12:04:00","هيا الرويلي","2025-09-15","12:04:00",{"$nulls":3},"2025-09-15","12:25:00","هيا الرويلي",0.014583333329937886,{"$nulls":3},-45915.51736111111,{"$nulls":3},0,{"$nulls":4},-45915.51736111111,{"$nulls":3},-45915.51736111111,"2025-09-16","09:21:00","هيا الرويلي",0.8722222222204437,"2025-09-15","17:15:00",0.20138888889050577,null,null,"financial claim","الغاء  فاتوره ","افاد والد الطفله نتيجة لتاخير في تقديم الخدمه يريد الغاء الفاتوره","\"The child's father reported that, due to the delay in service delivery, he would like to request the cancellation of the invoice.\"","استقبال العيادات الخارجيه ",{"$nulls":4},"Satisfied","بعد التحقق تم استرجاع المبلغ ",{"$nulls":4},"patient"]
[null,47,4864,1096718364,"المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-09-15T20:39:00","منتهى الزغيبي",null,null,"  ",null,"48 Hours","2025-09-15","20:39:00","منتهى","2025-09-15","20:39:00","2025-09-16","13:39:00","منتهى","2025-09-16","13:40:00","منتهى",0.7090277777751908,{"$nulls":3},-45916.569444444445,{"$nulls":3},0,{"$nulls":8},-45916.569444444445,"2025-09-17","19:06:00","منتهى",1.226388888884685,"2025-09-16","17:15:00",0.14930555555474712,11087,"11087-MARWA ABDUALRHMAN HUSINEI","miscommunicatoin+negligence","بشأن تغيير الطبيب الجراح","بتاريخ 8 سبتمبر، حضرت إلى المستشفى لإجراء عملية منظار لاستئصال كيس في المبيض الأيمن، وقد تم إبلاغي من قبل الدكتورة مروى عبدالكريم بأنها من ستجري العملية. إلا أنه قبل دخول غرفة العمليات، فوجئت بإبلاغي أن الدكتور أحمد سعد عبدالكريم هو من سيقوم بها، دون إشعار مسبق.\nأبلغني الدكتور أن العملية ستستغرق ساعة، لكنها امتدت إلى خمس ساعات، وفي اليوم التالي تم إعلامي بنجاح العملية، مع الاعتراف بحدوث ثقب في المثانة استدعى تركيب قسطرة بولية لمدة 10 أيام.\nوعند طلبي لتقرير طبي مفصل حول ما جرى، لم يتم تزويدي به، مما أعدّه مساساً بحقي في معرفة تفاصيل حالتي وما تعرضت له من خطأ طبي غير مقصود.","On September 8th, I was admitted to the hospital for a scheduled laparoscopic surgery to remove a cyst on my right ovary. I was initially informed by Dr. Marwa Abdulkarim that she would be performing the procedure. However, just before entering the operating room, I was surprised to be asked by Dr. Ahmed Saad Abdulkarim to sign additional consent forms, and I was informed that he, not Dr. Marwa, would be performing the surgery—without any prior notice or explanation.\n\nI was told the procedure would take one hour, but it lasted five hours. The following day, I was informed that the surgery was successful and the cyst was removed. However, I was also told that an unintended medical error occurred—a bladder perforation—which required the insertion of a urinary catheter for ten days.\n\nWhen I requested a detailed medical report explaining the procedure and the error, I was not provided with one. I believe this is a violation of my right to understand the full details of my condition and what happened during surgery.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"patient",{"$nulls":3},"In-Patient",2,{"$f":"BV49/BV52","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$nulls":8},"In-Patient",7,{"$f":"CG49/CG52","v":{"v":0.30434782608695654,"d":"30.43%"}},{"$nulls":8},"In-Patient",9,{"$f":"CR49/CR52","v":{"v":0.3,"d":"30.00%"}},{"$nulls":8},"In-Patient",11,{"$f":"DC49/DC52","v":{"v":0.5789473684210527,"d":"57.89%"}}]
[null,48,4864,1096718364,"المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-09-15T20:56:00","منتهى الزغيبي",{"$nulls":4},"48 Hours","2025-09-15","20:39:00","منتهى","2025-09-15","20:56:00","2025-09-16","13:39:00","منتهى","2025-09-16","13:58:00","منتهى",0.7097222222218988,{"$nulls":3},-45916.58194444444,{"$nulls":3},0,{"$nulls":4},{"$f":"(AK50+AJ50)-(Y50+X50)","v":-45916.58194444444},{"$nulls":3},-45916.58194444444,"2025-09-17","19:07:00","منتهى",1.2145833333343035,"2025-09-17","12:28:00",0.9375,15405,"15405-AHMED SAAD ABDEL KARIM","miscommunicatoin+negligence","حدوث خطأ طبي أثناء عملية المنظار","بتاريخ 8 سبتمبر، حضرت إلى المستشفى لإجراء عملية منظار لاستئصال كيس في المبيض الأيمن، وقد تم إبلاغي من قبل الدكتورة مروى عبدالكريم بأنها من ستجري العملية. إلا أنه قبل دخول غرفة العمليات، فوجئت بإبلاغي أن الدكتور أحمد سعد عبدالكريم هو من سيقوم بها، دون إشعار مسبق.\n\nأبلغني الدكتور أن العملية ستستغرق ساعة، لكنها امتدت إلى خمس ساعات، وفي اليوم التالي تم إعلامي بنجاح العملية، مع الاعتراف بحدوث ثقب في المثانة استدعى تركيب قسطرة بولية لمدة 10 أيام.\n\nوعند طلبي لتقرير طبي مفصل حول ما جرى، لم يتم تزويدي به، مما أعدّه مساساً بحقي في معرفة تفاصيل حالتي وما تعرضت له من خطأ طبي غير مقصود.","On September 8th, I was admitted to the hospital for a scheduled laparoscopic surgery to remove a cyst on my right ovary. I was initially informed by Dr. Marwa Abdulkarim that she would be performing the procedure. However, just before entering the operating room, I was surprised to be asked by Dr. Ahmed Saad Abdulkarim to sign additional consent forms, and I was informed that he, not Dr. Marwa, would be performing the surgery—without any prior notice or explanation.\n\nI was told the procedure would take one hour, but it lasted five hours. The following day, I was informed that the surgery was successful and the cyst was removed. However, I was also told that an unintended medical error occurred—a bladder perforation—which required the insertion of a urinary catheter for ten days.\n\nWhen I requested a detailed medical report explaining the procedure and the error, I was not provided with one. I believe this is a violation of my right to understand the full details of my condition and what happened during surgery.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"patient",{"$nulls":3},"Out-Patient",3,{"$f":"BV50/BV52","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$nulls":8},"Out-Patient",12,{"$f":"CG50/CG52","v":{"v":0.5217391304347826,"d":"52.17%"}},{"$nulls":8},"Out-Patient",19,{"$f":"CR50/CR52","v":{"v":0.6333333333333333,"d":"63.33%"}},{"$nulls":8},"Out-Patient",7,{"$f":"DC50/DC52","v":{"v":0.3684210526315789,"d":"36.84%"}}]
[null,49,4868,1093276036,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-09-16T10:52:00","هيا الرويلي","MOH",{"$nulls":3},"24 Hours","2025-09-16","10:52:00","هيا الرويلي","2025-09-16","10:52:00",{"$nulls":3},"2025-09-16","11:02:00","هيا الرويلي",0.006944444445252884,{"$nulls":3},-45916.45972222222,{"$nulls":3},0,{"$nulls":4},{"$f":"(AK51+AJ51)-(Y51+X51)","v":-45916.45972222222},{"$nulls":3},-45916.45972222222,"2025-09-16","11:52:00","هيا الرويلي",0.03472222221898846,"2025-09-16","11:42:00",0.027777777781011537,14761,"14761-DOAA AWAD MASSOUD MOHAMED","medical reports","اصدار اجازه مرضيه ","تم رفع الاجازه للطبيبه لكن لم يتم تعميدها من تطبيق انات","\"The doctor's leave has been submitted, but it has not yet been approved through the Anat application.\"","عيادات النساء والولاده ",{"$nulls":4},"Satisfied",{"$nulls":5},"patient",{"$nulls":3},"ER",2,{"$f":"BV51/BV52","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$nulls":8},"ER",4,{"$f":"CG51/CG52","v":{"v":0.17391304347826086,"d":"17.39%"}},{"$nulls":8},"ER",2,{"$f":"CR51/CR52","v":{"v":0.06666666666666667,"d":"6.67%"}},{"$nulls":8},"ER",1,{"$f":"DC51/DC52","v":{"v":0.05263157894736842,"d":"5.26%"}}]
[null,50,4871,2527100602,"المراجع","العيادات الخارجية","الإداري","التنسيق","2025-09-16T16:26:00","هيا الرويلي",{"$nulls":4},"48 Hours","2025-09-16","14:44:00","هيا الرويلي","2025-09-16","16:26:00","2025-09-17","10:16:00","هيا الرويلي","2025-09-17","10:51:00","هيا الرويلي",0.7673611111094942,{"$nulls":3},-45917.45208333333,{"$nulls":3},0,{"$nulls":4},{"$f":"(AK52+AJ52)-(Y52+X52)","v":-45917.45208333333},{"$nulls":3},-45917.45208333333,"2025-09-18","11:05:00","هيا الرويلي",1.0097222222248092,"2025-09-17","17:31:00",0.27777777778101154,null,null,"Miscoordination","تاخير في حجز المواعيد ","تفيد المريضه بانه تم التاخير في جدز الجلسات للطب النفسي ","The patient reports that there has been a delay in scheduling psychiatric sessions.","قسم التنسيق ",{"$nulls":4},"Satisfied","تم التحقق من الاشكاليه ","تم التواصل مع المراجع وافادته بحل الاشكاليه وتم حجز موعد ",{"$nulls":3},"hospital",{"$nulls":3},"Total",{"$f":"BV49+BV50+BV51","v":7},{"$f":"SUM(BW49:BW51)","v":{"v":0.9999999999999999,"d":"100.00%"}},{"$nulls":8},"Total",{"$f":"CG49+CG50+CG51","v":23},{"$f":"CH49+CH50+CH51","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"CR49+CR50+CR51","v":30},{"$f":"CS49+CS50+CS51","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"DC49+DC50+DC51","v":19},{"$f":"DD49+DD50+DD51","v":{"v":1,"d":"100%"}}]
[null,51,4875,2588240677,"المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2025-09-16T17:00:00","منتهى الزغيبي",{"$nulls":4},"48 Hours","2025-09-16","16:49:00","منتهى","2025-09-16","17:00:00","2025-09-16","17:05:00","منتهى","2025-09-16","17:05:00","منتهى",3.4722222189884633E-3,"2025-09-17","19:07:00","منتهى",1.0847222222218988,{"$nulls":3},-45917.79652777778,{"$nulls":4},{"$f":"(AK53+AJ53)-(Y53+X53)","v":-45916.711805555555},{"$nulls":3},-45916.711805555555,"2025-09-18","16:47:00","منتهى",1.9875000000029104,"2025-09-17","20:10:00",1.1284722222262644,2892,"2892-MAHMOUD ELAMIN ELTAYEB ABUGANAYA","miscommunicatoin","المريض ينتظر بلا جدوى بعد الأشعة","أفاد المريض بأنه خضع لفحص لدى طبيب الأنف، وطلب منه الطبيب إجراء أشعة. بعد أن أكمل المريض الأشعة، عاد إلى العيادة وانتظر لأكثر من ساعة. خلال هذا الوقت، قام الطبيب والممرضة باستقبال جميع الحالات الأخرى، لكنهم لم يُدخلوا المريض مجددًا لإعطائه التشخيص.","The patient stated that he had a check-up with an ENT doctor who requested an x-ray. After the x-ray was completed, he returned to the clinic and waited for more than an hour. During this time, the doctor and the nurse saw all the other patients but did not re-admit him to provide a ",{"$nulls":5},"Satisfied",{"$nulls":5},"hospital",{"$nulls":3},"Medical",1,{"$f":"BV53/BV55","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$nulls":8},"Medical",10,{"$f":"CG53/CG56","v":{"v":0.43478260869565216,"d":"43.48%"}},{"$nulls":8},"Medical",20,{"$f":"CR53/CR56","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":8},"Medical",10,{"$f":"DC53/DC56","v":{"v":0.5263157894736842,"d":"52.63%"}}]
[null,52,4879,2147692905,"المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-09-18T04:12:00","هيا الرويلي",null,"  ",null,null,"72 Hours","2025-09-17","12:17:00","هيا الرويلي","2025-09-18","04:12:00","2025-09-18","11:25:00","هيا الرويلي","2025-09-18","11:25:00","هيا الرويلي",0.3006944444423425,{"$nulls":3},-45918.475694444445,{"$nulls":3},0,{"$nulls":8},-45918.475694444445,"2025-09-20","13:58:00","هيا الرويلي",2.1062499999970896,"2025-09-18","15:01:00",0.1500000000014552,null,null,"negligence","تاخير في اظهار النتائج في التطبيق ","تاخير في اظهار النتائج في التطبيق مما ادى الى تعرقل حصوله على الادويه","\"Delay in displaying the results in the application, which led to a disruption in obtaining the medications.\"","قسم المختبر ",{"$nulls":4},"Satisfied","التحقق من محتوى الشكوى تبين انه بسبب خلل تقني ",{"$nulls":4},"patient",{"$nulls":3},"Admin",6,{"$f":"BV54/BV55","v":{"v":0.8571428571428571,"d":"85.71%"}},{"$nulls":8},"Admin",12,{"$f":"CG54/CG56","v":{"v":0.5217391304347826,"d":"52.17%"}},{"$nulls":8},"Admin",6,{"$f":"CR54/CR56","v":{"v":0.2,"d":"20.00%"}},{"$nulls":8},"Admin",4,{"$f":"DC54/DC56","v":{"v":0.21052631578947367,"d":"21.05%"}}]
[null,53,4886,1050559523,"ذوي المراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-09-17T16:46:00","هيا الرويلي",{"$nulls":4},"72 Hours","2025-09-17","16:46:00","هيا الرويلي","2025-09-17","16:46:00","2025-09-18","13:21:00","هيا الرويلي","2025-09-18","13:35:00","هيا الرويلي",0.867361111108039,"2025-09-20","08:59:00",null,1.8083333333343035,"2025-09-20","09:04:00",null,0.003472222226264421,{"$nulls":8},-45918.56597222222,"2025-09-20","13:37:00","هيا الرويلي",2.001388888893416,"2025-09-20","15:39:00",2.086111111115315,90864,"90864-Dr BASSHAH MOHAMMAD ALMUSTANIR","negligence","عدم تقديم الخدمه اللازمه ","تفيد ابنة المريضه بانه لم يتم تقديم العلاج اللازم لوالدتها ويوجد تقصير في الخدمه ","\"The patient's daughter reports that the necessary treatment has not been provided to her mother, and there is a shortcoming in the service.\"","تنويم الجراجه العامه ",{"$nulls":4},"No Response",{"$nulls":5},"patient",{"$nulls":3},"Total",{"$f":"BV53+BV54+BV57","v":7},{"$f":"BW53+BW54+BW57","v":{"v":1,"d":"100%"}},{"$nulls":8},"Nursing",1,{"$f":"CG55/CG56","v":{"v":0.043478260869565216,"d":"4.35%"}},{"$nulls":8},"Nursing",4,{"$f":"CR55/CR56","v":{"v":0.13333333333333333,"d":"13.33%"}},{"$nulls":8},"Nursing",5,{"$f":"DC55/DC56","v":{"v":0.2631578947368421,"d":"26.32%"}}]
[null,54,4887,1087121396,"المراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-09-17T18:37:00","منتهى الزغيبي",{"$nulls":4},"24 Hours","2025-09-17","18:16:00",null,"2025-09-17","18:37:00","2025-09-17","18:46:00","منتهى","2025-09-17","18:46:00","منتهى",0.006250000005820766,"2025-09-18","02:10:00",null,0.30833333333430346,{"$nulls":3},-45918.09027777778,{"$nulls":8},-45917.78194444445,"2025-09-18","16:50:00","منتهى",0.9194444444437977,"2025-09-18","10:38:00",0.6611111111124046,null,null,"miscommunicatoin+negligence","تأخير التشخيص بسبب فقدان عينة","ذهبتُ إلى قسم الطوارئ يوم الجمعة، ١٢ سبتمبر ٢٠٢٥، أعاني من آلام في الظهر والبطن، وأنا حامل في الشهر السابع. أظهر فحص البول وجود عدوى شديدة، وطُلب مني أخذ عينة ثانية للزرع. زرتُ الطبيب في اليوم التالي بسبب تفاقم الألم، وأُعطيتُ مسكنات للألم، ومضادات حيوية وريدية، وحقنًا لتثبيت الحالة. زرتُ الطبيب مرة أخرى يومي الأحد والاثنين، لكن النتائج لم تكن جاهزة بعد. يوم الأربعاء، أبلغني المختبر أنهم لم يستلموا العينة، على الرغم من تقديم عينتين في قسم الطوارئ. أدى هذا إلى تأخير العلاج وشكّل خطرًا على طفلي.","I went to the ER on Friday, September 12, 2025, with back and abdominal pain while 7 months\npregnant. The urine test showed a severe infection, and a second sample for culture was requested. I\nvisited the doctor the next day due to worsening pain, and was given painkillers, IV antibiotics, and\nstabilizing injections. I saw the doctor again on Sunday and Monday, but the results were still not\nready. On Wednesday, the lab informed me they hadn’t received the sample, despite two being\n.submitted in the ER. This delayed treatment and posed a risk to my baby",{"$nulls":5},"Dissatisfied",{"$nulls":5},"patient",{"$nulls":14},"Total",{"$f":"SUBTOTAL(9,CG53:CG55)","v":23},{"$f":"CH53+CH54+CH55","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"CR53+CR54+CR55","v":30},{"$f":"CS53+CS54+CS55","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"DC53+DC54+DC55","v":19},{"$f":"DD53+DD54+DD55","v":{"v":1,"d":"100%"}}]
[null,55,4888,2336133976,"وزارة الصحة","التنويم","الطبي","قسم الصدرية","2025-09-17T20:47:00","منتهى الزغيبي","MOH",{"$nulls":3},"24 Hours","2025-09-17","20:52:00","منتهى","2025-09-17","20:47:00",{"$nulls":3},"2025-09-17","20:58:00","منتهى",0.00763888889196096,"2025-09-18","02:15:00",null,0.2201388888861402,{"$nulls":3},-45918.09375,{"$nulls":4},{"$f":"(AK57+AJ57)-(Y57+X57)","v":-45917.873611111114},{"$nulls":3},-45917.873611111114,"2025-09-18","12:34:00","هيا الرويلي",0.6499999999941792,"2025-09-18","12:28:00",0.6458333333284827,null,null,"negligence","خراج مريض بالسل من المستشفى قبل استكمال علاجه.","أفاد المستفيد أنه يعاني من مرض السل، وأنه بعد تشخيصه بالمرض، تم عزله لمدة 5 أيام فقط قبل أن يتم إخراجه من المستشفى. وعند تواصله مع مستشفى آخر ، أُخبر أنه كان من المفترض أن يبقى في المستشفى لمدة لا تقل عن 15 يومًا، وأن يتم فحصه قبل الخروج. ولكن هذا لم يحدث، فلم يتم استكمال التشخيص ولا العلاج داخل المنشأة الأولى","The beneficiary stated that he suffers from tuberculosis (TB). After being diagnosed, he was isolated for only 5 days before being discharged. Upon contacting another medical facility (Al-Fursan Hospital), he was informed that he should have been kept in the hospital for at least 15 days and re-examined before being discharged. However, this did not happen, and his diagnosis and treatment were not completed at the first facility.\n\n",{"$nulls":5},"Satisfied",{"$nulls":5},"hospital"]
[null,56,4892,1016444034,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-09-18T14:42:00","هيا الرويلي","MOH",{"$nulls":3},"72 Hours","2025-09-18","14:42:00","هيا الرويلي","2025-09-18","14:42:00",{"$nulls":3},"2025-09-18","15:15:00","هيا الرويلي",0.022916666661330964,"2025-09-20","08:59:00",null,1.7388888888890506,"2025-09-20","09:04:00",null,0.003472222226264421,{"$nulls":4},-45918.635416666664,{"$nulls":3},-45918.635416666664,"2025-09-20","20:53:00","هيا الرويلي",2.234722222223354,"2025-09-20","20:32:00",2.220138888893416,null,null,"negligence","عدم توفر ادويه ","يفيد المريض انه لايتم توفير الادويه اثناء زياراته للمستشفى وبشكل متكرر ","The patient reports that medications are not being provided during his visits to the hospital, and this issue occurs repeatedly.","قسم الصيدليه ",{"$nulls":4},"Satisfied",{"$nulls":5},"hospital"]
[null,57,4895,2606519334,"المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-09-18T20:17:00","منتهى الزغيبي",{"$nulls":4},"48 Hours","2025-09-18","17:42:00","منتهى","2025-09-18","20:17:00","2025-09-18","20:25:00","منتهى","2025-09-18","20:29:00","منتهى",0.008333333338669036,{"$nulls":3},-45918.853472222225,{"$nulls":3},0,{"$nulls":4},-45918.853472222225,{"$nulls":3},-45918.853472222225,"2025-09-20","10:31:00","منتهى",1.5847222222218988,"2025-09-19","13:45:00",0.7194444444394321,6722,"6722-DAAD ZOUKAN KARKOUT ","attitude","تجربة مؤلمة خلال الفحوصات وتأثيرها على قرار الولادة","المريضة أفادت بأن الدكتورة دعد أجرت لها فحصًا داخليًا مؤلمًا وتحدثت إليها بكلمات سلبية، مما سبب لها ضغطًا نفسيًا. في يوم الولادة، أُجري لها فحص آخر بنفس الأسلوب، حيث رفعت الطبيبة صوتها واستخدمت ألفاظًا بذيئة، مما أدى إلى ذعرها وتدهور حالتها النفسية. وأشارت المريضة إلى أن هذا الضغط النفسي ربما كان سببًا في تحولها إلى الولادة القيصرية بدلًا من الطبيعية.\n\n","The patient reported that Dr. Daad performed a painful internal examination and spoke to her with negative words, causing her psychological stress. On the day of her delivery, another examination was conducted in the same manner, where the doctor raised her voice and used vulgar language, leading to the patient's panic and worsening mental state. The patient noted that this psychological pressure may have contributed to her decision to opt for a cesarean section instead of a natural birth.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"hospital"]
[4,58,4904,1014210775,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-09-20T09:12:00","اشواق الحربي","CHI",{"$nulls":3},"48 Hours","2025-09-20","09:12:00","اشواق الحربي ","2025-09-20","09:12:00","2025-09-20","09:20:00","اشواق الحربي","2025-09-20","09:20:00","اشواق الحربي",0.00555555555911269,"2025-09-21","09:23:00",null,1.0020833333328483,{"$nulls":3},-45921.39097222222,{"$nulls":4},-45920.38888888889,{"$nulls":3},-45920.38888888889,"2025-09-21","13:18:00","اشواق الحربي",1.1652777777781012,"2025-09-21","11:36:00",1.0944444444394321,null,null,"approval issue","موافقة التأمين ","والدي يعاني من جلطة حادة، وهو مصاب بشلل نصفي وصعوبة في البلع، بالإضافة إلى وجود أنبوب تغذية عن طريق البطن. بعد التنويم في العناية المركزة، تم نقله إلى التنويم العادي، وحسب رأي الأطباء، تم تصنيف حالته على أنها حرجة.\n\nمشكلتي تكمن في رفض التأمين للرعاية الممتدة حسب سياسة التأمين، بالإضافة إلى أنني شعرت بعدم اكتراث من المستشفى لاحتياجات والدي. حيث تم إبلاغي في وقت متأخر، حوالي الساعة 7:20 مساءً، بضرورة إخراج والدي من المستشفى قبل الساعة 10:00 مساءً. هذا الطلب كان مفاجئًا وغير مبرر، ولم يتم إبلاغي في وقت مبكر حتى أتمكن من تجهيز كافة المستلزمات الطبية اللازمة لوالدي، مثل جهاز شفط البلغم، الذي يعتبر ضروريًا لأنه يعاني من صعوبة في البلع مما يسبب له تجمع اللعاب والبلغم.\n\nوحسب إفادة موظفة المستشفى، أن التأمين لم يوافق على تمديد التنويم إلا في وقت متأخر، ما جعلني في وضع صعب وغير قادر على تجهيز غرفة والدي وشراء المستلزمات الطبية اللازمة في الوقت المحدد. هذا الوضع سبب لي ولأسرتي الكثير من الضغط،","My father suffered a severe stroke, is paralyzed from the waist down, has difficulty swallowing, and has a feeding tube inserted through his abdomen. After being admitted to the intensive care unit, he was transferred to the regular ward, and according to the doctors, his condition was classified as critical.\n\nMy problem lies in the insurance company's refusal to provide extended care, as per the policy. I also felt the hospital was indifferent to my father's needs. I was informed late, at around 7:20 PM, that my father had to be discharged from the hospital before 10:00 PM. This request was sudden and unjustified, and I was not informed early enough to prepare all the necessary medical supplies for my father, such as a phlegm suction device, which is essential because he has difficulty swallowing, which causes him to accumulate saliva and phlegm.\n\nAccording to a hospital employee, the insurance company did not approve the extension until late, leaving me in a difficult situation and unable to prepare my father's room and purchase the necessary medical supplies on time. This situation has caused me and my family a lot of stress.","قسم الموافقات الطبيبة",{"$nulls":4},"Satisfied",{"$nulls":5},"patient"]
[null,59,4905,2521733838,"ذوي المراجع","التنويم","الطبي","قسم التخدير","2025-09-20T12:01:00","اشواق الحربي",{"$nulls":4},"24 Hours","2025-09-20","10:40:00","اشواق الحربي","2025-09-20","12:01:00","2025-09-20","14:08:00","اشواق الحربي","2025-09-20","14:08:00","اشواق الحربي",0.08819444444088731,{"$nulls":3},-45920.58888888889,{"$nulls":3},0,{"$nulls":4},-45920.58888888889,{"$nulls":3},-45920.58888888889,"2025-09-21","10:37:00","اشواق الحربي",0.8534722222248092,"2025-09-20","14:08:00",0,null,null,"malpractice","تقصير اثناء العملية","زوجتي كانت قد خضعت لعملية ولادة صباح يوم الخميس، وطلبت إعطائها إبرة الظهر لتخفيف الألم أثناء الولادة. ولكن للأسف، يبدو أن هناك خطأ قد حدث أثناء إعطائها الإبرة، مما أدى إلى تأثير عكسي فاقم من حالتها بدلاً من تخفيف الألم. بعد الإبرة، بدأت تشعر بخدر شديد في الكتفين وألم شديد في الظهر، مما صعب عليها عملية الولادة لأنها لم تتمكن من الدفع بسبب الألم الناتج. ومنذ الولادة وحتى الآن، لا تزال تعاني من ألم مستمر في الظهر والكتفين، بالإضافة إلى صداع شديد.\n\nتم خروجها من المستشفى بسبب عدم تغطية التأمين لجميع التكاليف، حيث تجاوزت المبالغ الحد المسموح به. الآن، زوجتي غير قادرة على العناية بالطفل بسبب الألم المستمر في الظهر والكتفين. أنا في حيرة من أمري ولا أعلم ما الذي يجب أن أفعله لمساعدتها.\n\nلذا، أرجو منكم تعويضي عن المبلغ المدفوع مقابل إبرة الظهر التي تم إعطاؤها لزوجتي، وذلك بسبب عدم كفاءة الشخص الذي قام بإعطائها الإبرة، مما تسبب في ضرر. استغرق وقتًا طويلاً في محاولة إدخال الإبرة، مما سبب لزوجتي ألمًا شديدًا. أطلب منكم إيجاد حل لهذه المشكلة، وتقديم الرعاية اللازمة لزوجتي لتعويض الضرر الذي لحق بها، كما أرجو أن يتم تعويضي عن المبلغ المدفوع للإبرة.\"","My wife had a caesarean section on Thursday morning and requested an epidural to relieve her pain during labor. Unfortunately, it appears that an error occurred during the procedure, resulting in the opposite effect of worsening her condition rather than relieving it. After the procedure, she began experiencing severe numbness in her shoulders and severe back pain, which made labor difficult as she was unable to push due to the resulting pain. Since giving birth, she has continued to suffer from persistent back and shoulder pain, as well as severe headaches.\n\nShe was discharged from the hospital because her insurance did not cover all of the costs, as the amounts exceeded the permitted limit. Now, my wife is unable to care for the baby due to the persistent back and shoulder pain. I am at a loss and don't know what to do to help her.\n\nSo, I request that you reimburse me for the amount paid for the epidural my wife received. This was due to the incompetence of the person who administered the injection, which caused harm. He took a long time trying to insert the needle, causing my wife severe pain. I ask you to find a solution to this problem, and provide the necessary care for my wife to compensate for the harm she suffered. I also hope to be compensated for the amount paid for the injection.","قسم التخدير",{"$nulls":4},"Dissatisfied",{"$nulls":5},"hospital"]
[null,60,4911,1041272871,"وزارة الصحة","العيادات الخارجية","الإداري","التنسيق","2025-09-20T16:27:00","هيا الرويلي","MOH",{"$nulls":3},"48 Hours","2025-09-20","16:27:00","هيا الرويلي","2025-09-20","16:27:00",{"$nulls":3},"2025-09-20","17:12:00","هيا الرويلي",0.03125,"2025-09-21","08:14:00",null,0.6263888888861402,"2025-09-22","09:26:00",null,1.0500000000029104,{"$nulls":4},-45920.71666666667,{"$nulls":3},-45920.71666666667,"2025-09-22","13:45:00","هيا الرويلي",1.8562499999970896,"2025-09-22","09:37:00",1.6840277777737356,12460,"12460-NOURA SULAIMAN SULIMAN ALHAMEIDI","attitude","اسلوب تعامل ","تفيد المراجعه بان اسلوب تعامل المنسقه غير مهني وغير متعاونه ","The patient reports that the coordinator's manner was unprofessional and uncooperative.","قسم التنسيق ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"patient"]
[null,61,4916,2384019556,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-09-21T14:16:00","هيا الرويلي","CHI",{"$nulls":3},"24 Hours","2025-09-21","14:16:00","هيا الرويلي","2025-09-21","14:16:00",{"$nulls":3},"2025-09-21","14:35:00","هيا الرويلي",0.013194444443797693,"2025-09-22","08:19:00",null,0.7388888888890506,{"$nulls":3},-45922.34652777778,{"$nulls":4},-45921.60763888889,{"$nulls":3},-45921.60763888889,"2025-09-22","11:12:00","هيا الرويلي",0.859027777776646,"2025-09-22","08:49:00",0.7597222222175333,null,null,"approval issue","موافقه طبيه ","يشتكي المريض من تاخر في موافقه طبيه لاجراء العمليه","The patient is complaining about a delay in obtaining medical approval for the surgery.","قسم الموافقات الطبيه",{"$nulls":4},"Satisfied",{"$nulls":5},"hospital"]
[null,62,4930,1087144265,"المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-09-23T15:30:00","منتهى الزغيبي",{"$nulls":4},"More than 72 hours","2025-09-23","15:25:00","منتهى","2025-09-23","15:30:00","2025-09-23","16:52:00","منتهى","2025-09-23","16:56:00","منتهى",0.059722222220443655,"2025-09-24","17:34:00","منتهى",1.0263888888875954,"2025-09-25","18:07:00","منتهى",1.022916666668607,{"$nulls":4},-45923.705555555556,{"$nulls":3},-45923.705555555556,"2025-09-28","12:57:00","منتهى",4.834027777775191,"2025-09-27","10:17:00",3.7229166666656965,null,null,"Technical issue","تاخير نتيجة التحاليل ","يتضح من الشكوى أن المريض أجرى تحاليل مخبرية يوم السبت 13 سبتمبر، وأخبره الطبيب بأن النتائج ستظهر في غضون 3 أيام كحد أقصى. ومع ذلك، حتى تاريخ تقديم هذه الشكوى، لم تظهر النتائج عبر التطبيق. وقد أفاد المريض أيضًا بأنه حاول التواصل عدة مرات مع المستشفى لمتابعة الأمر، حيث تم تحويله إلى قسم الاستقبال في كل مرة دون تلقي أي رد أو متابعة فعلية لحالته، مما يشير إلى تأخير في تسليم النتائج وعدم فعالية في عملية التواصل والمتابعة من جانب المنشأة الطبية.","The complaint states that the patient underwent laboratory tests on Saturday, September 13, and was informed by the doctor that the results would appear within a maximum of 3 days. However, as of the date of this complaint, the results have not appeared via the application. The patient also reported attempting to contact the hospital several times for follow-up, being transferred to the reception department each time without receiving any response or actual follow-up regarding their status, which indicates a delay in delivering the results and a lack of effectiveness in communication and follow-up from the medical facility.",null,null,"عدم وجود رد من القسم المعني ",null,null,"Satisfied",{"$nulls":5},"patient"]
[null,63,4932,1024373464,"المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-09-23T18:10:00","منتهى الزغيبي",{"$nulls":4},"More than 72 hours","2025-09-23","17:57:00","منتهى","2025-09-23","18:10:00","2025-09-24","13:34:00","منتهى","2025-09-24","13:35:00","منتهى",0.8090277777737356,"2025-09-25","15:26:00",null,1.0770833333372138,"2025-09-27","08:56:00",null,1.7291666666642413,"2025-09-29","11:27:00","منتهى","no response",4.911111111112405,{"$nulls":3},-45924.56597222222,"2025-09-30","16:20:00","منتهى",6.114583333335759,"2025-09-29","14:39:00",5.044444444451074,17657,"17657-MUGTABA ADAM MOHAMMED AHMED SALIH","malpractice + attitude","تجربة السيئة في قسم الطوارئ","أود تقديم شكوى بخصوص تجربتي السيئة في قسم الطوارئ. حيث تم إجباري على إجراء أشعة رغم أنني أجريتها قبل يومين. كان الطبيب مجتهدًا لكنه تعامل معي بشكل غير لائق، ولم يكن لديه الخبرة اللازمة في عمل جبيرة للكف، مما أدى إلى سقوط الجبيرة من يدي بعد مغادرتي. أطالب بإعادة المبلغ المخصوم عن زيارة الأمس، حيث أنني لم أستفد من الزيارة، وأتمنى اتخاذ الإجراءات اللازمة لتحسين الخدمة المقدمة للمرضى.","I would like to submit a complaint regarding my bad experience in the Emergency Department. I was forced to undergo an X-ray even though I had one two days prior. The doctor was diligent but handled me inappropriately, and lacked the necessary expertise in applying a splint to the wrist, which led to the splint falling off my hand after I left. I demand a refund of the amount deducted for yesterday's visit, as I did not benefit from the visit, and I hope necessary measures are taken to improve the service provided to patients.",null,null,"عدم وجود رد من القسم المعني ",null,null,"Dissatisfied",{"$nulls":5},"hospital"]
[null,64,4933,1103700041,"المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2025-09-24T15:35:00","اشواق الحربي",{"$nulls":4},"More than 72 hours","2025-09-24","09:25:00","اشواق الحربي","2025-09-24","15:35:00","2025-09-24","16:52:00","منتهى","2025-09-24","16:55:00","منتهى",0.055555555554747116,"2025-09-27","09:00:00",null,2.6701388888905058,"2025-09-28","09:20:00",null,1.0138888888905058,"2025-09-29","17:09:00","اشواق الحربي","Dissatisfied",5.009722222224809,"2025-10-07","10:23:00","اشواق الحربي",12.727777777778101,{"$nulls":3},-45924.70486111111,"2025-09-29","20:19:00",5.141666666670062,null,null,"malpractice+negligence","اجراء طبي","قدّمت مريضة شكوى مفصلة تُبلغ فيها عن خطأ طبي حدث أثناء تلقيها حقنة حديد في العيادة الخارجية، بعد استشارة الدكتورة عزة. وُصفت للمريضة حقنتان من الحديد تُعطى كل يوم ثلاثاء على مدار أسبوعين. ووفقًا للمريضة، أثناء إعطاء إحدى الجرعتين (لم تتذكر ما إذا كانت الأولى أم الثانية)، أُعطيت الحقنة خارج الوريد، مما أدى إلى تسرب الدواء إلى الأنسجة المحيطة. وأشارت المريضة إلى عدم وجود أي علامات ظاهرة، مثل الإفرازات، تُشير إلى وجود مشكلة في ذلك الوقت، وافترضت أن الألم طبيعي لمثل هذه الحقن. بعد ذلك، بدأ موقع الحقن يُظهر تغيرات، بما في ذلك تغير لون الجلد وتورم يُشبه كتلة تحت الجلد. وذكرت المريضة أن الممرضة طمأنتها بأن رد الفعل مؤقت وسيزول في غضون أيام قليلة. إلا أن حالتها لم تتحسن. بدلاً من ذلك، ظهرت علامة داكنة دائمة تشبه وحمة الولادة في منطقة ظاهرة من اليد، مما أدى إلى تشوه ملحوظ وضيق نفسي كبير. أبلغت المريضة الدكتورة عزة لاحقًا بالحالة خلال موعدها الأخير قبل عملية الولادة القيصرية المقررة. أحالتها الدكتورة عزة إلى المكتب الإداري المناوب، الذي وجّهها بدوره إلى طبيب آخر للتقييم. أشار هذا الطبيب إلى أن الحالة نادرة ومن المتوقع أن تتحسن، لكن العلامة استمرت حتى تاريخ هذه الشكوى. تجدر الإشارة إلى أن المريضة كانت في شهرها التاسع من الحمل آنذاك، ولم تتمكن من متابعة الأمر بسبب حالتها الصحية. وهي الآن تُقدّم هذه الشكوى بعد الولادة.","A patient submitted a detailed complaint reporting a medical error that occurred while receiving an\niron injection in the outpatient clinic, following a consultation with Dr. Azza. The patient had been\nprescribed two iron injections to be administered every Tuesday over a two-week period. According\nto the patient, during the administration of one of the doses (she could not recall whether it was the\nfirst or second), the injection was given outside the vein, resulting in the medication leaking into the\nsurrounding tissue. The patient noted that there were no visible signs such as discharge to indicate a\nproblem at the time, and assumed the pain was typical for such injections. Subsequently, the\ninjection site began to show changes, including skin discoloration and swelling that resembled a\nsubcutaneous mass. The patient stated that the nurse reassured her that the reaction was temporary\nand would resolve within a few days. However, the condition did not improve. Instead, a permanent\ndark mark resembling a birthmark developed in a visible area of the hand, leading to a noticeable\ndisfigurement and significant psychological distress. The patient later informed Dr. Azza of the\nsituation during her final appointment prior to her scheduled cesarean section. Dr. Azza referred her\nto the on-call administrative office, which then directed her to another physician for evaluation. That\nphysician indicated that the condition was uncommon and should resolve, but the mark has persisted\nto the date of this complaint. It is worth noting that the patient was in her ninth month of pregnancy\nat the time and was unable to follow up on the matter due to her physical condition. She is now\n.submitting this complaint after delivery\n","قسم التمريض - العيادات الخارجية","2025-10-04","رفعها لادارة التمريض وادارة العيادات الخارجية وارسال كافة التفاصيل عبر الايميل لاخذ الاجراء المناسب","مازالت تحت الاجراء والنظر لاصرار المريضة على التوضيح من قسم التمريض وتم رفع ايميل بذلك لادارة التمريض وادارة العيادات الخارجة","ادارة التمريض - ادارة العيادات الخارجية","Dissatisfied",{"$nulls":5},"patient"]
[null,65,4934,2061844961,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-09-24T09:26:00","اشواق الحربي","CHI","     ",null,null,"24 Hours","2025-09-24","21:26:00","اشواق الحربي","2025-09-24","09:26:00","2025-09-24","09:34:00","اشواق الحربي","2025-09-24","09:34:00","اشواق الحربي",{"$f":"(Y67+X67)-(T67+S67)","v":0.005555555551836733},{"$nulls":3},-45924.39861111111,{"$nulls":3},{"$f":"(AG67+AF67)-(AC67+AB67)","v":0},{"$nulls":4},-45924.39861111111,{"$nulls":3},{"$f":"(AP67+AO67)-(Y67+X67)","v":-45924.39861111111},"2025-09-24","11:15:00","اشواق الحربي",{"$f":"(AT67+AS67)-(Y67+X67)","v":0.07013888889196096},"2025-09-24","10:18:00",{"$f":"(AX67+AW67)-(Y67+X67)","v":0.030555555560567882},null,null,"approval issue","موافقة التأمين ","تأخر صرف الدواء المعتاد، حيث إنني قمت برفع طلب صرف الدواء لدى مستشفى الدكتور سليمان الحبيب بتاريخ 9 سبتمبر 2025، إلا أن شركة التأمين أفادت بأن الطلب تم تقديمه باسم مريضة أخرى  مما أدى إلى رفض الطلب.\n\nوبعد التحقق، تبين أن الخطأ يعود إلى المستشفى، حيث تم رفع الطلب باسم شخص آخر عن طريق الخطأ، رغم أن صرف الدواء قد تم لعدة مرات سابقة دون أي مشاكل.\n\nونظرًا لتأخر المعاملة، اضطررت إلى شراء الدواء نقدًا من صيدلية خارجية على حسابي الخاص","My usual medication dispensing was delayed. I submitted a medication dispensing request to Dr. Sulaiman Al Habib Hospital on September 9, 2025. However, the insurance company reported that the request was submitted in the name of another patient, which led to the request being rejected.\n\nAfter investigation, it was determined that the hospital had made the mistake. The request was submitted in the name of another patient by mistake, even though the medication had been dispensed several times before without any problems.\n\nDue to the delay in processing, I was forced to purchase the medication in cash from an outside pharmacy at my own expense.","قسم الموافقات الطبيبة",{"$nulls":4},"Satisfied",{"$nulls":5},"hospital"]
[null,66,4936,1000368835,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-09-24T10:43:00","اشواق الحربي","MOH","  ",null,null,"24 Hours","2025-09-24","10:43:00","اشواق الحربي","2025-09-24","10:43:00","2025-09-24","10:53:00","اشواق الحربي","2025-09-24","10:53:00","اشواق الحربي",0.006944444445252884,{"$nulls":3},-45924.45347222222,{"$nulls":3},0,{"$nulls":4},-45924.45347222222,{"$nulls":3},-45924.45347222222,"2025-09-25","08:44:00","اشواق الحربي",0.9104166666656965,"2025-09-24","18:56:00",0.3354166666686069,null,null,"approval issue +miscommunicatoin","موافقة التأمين ","تم إحضار والدي إلى قسم الطوارئ عن طريق سيارة إسعاف تابعة للهلال الأحمر بسبب وجود كسر في الحوض. بعد التشخيص، تم عرض خيارين: إما إجراء عملية جراحية أو التنويم لمدة شهرين بدون عملية.\n\nأبلغنا قسم الطوارئ برغبتنا في رفع طلب تنويم بدون إجراء العملية، وتم توضيح ذلك للمدير المناوب، إلا أنه رفض تنفيذ الطلب، وأصر على رفع تنويم مع عملية، أو دفع التكاليف نقدًا، أو مغادرة المستشفى.\n\nرغم تأكيدنا عدم رغبتنا في إجراء العملية، واجهنا تأخيرًا ومماطلة في اتخاذ القرار،","My father was brought to the emergency department by a Red Crescent ambulance due to a pelvic fracture. After the diagnosis, we were given two options: either surgery or two months of hospitalization without surgery.\n\nWe informed the emergency department of our desire to request hospitalization without surgery, and explained this to the on-call manager. However, he refused to implement our request, insisting on hospitalization with surgery, paying the costs in cash, or leaving the hospital.\n\nDespite our insistence that we did not want surgery, we faced delays and procrastination in making a decision.","قسم الطوارى - المدير المناوب",{"$nulls":4},"Dissatisfied",{"$nulls":5},"hospital"]
[null,67,4937,2465396733,"المراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2025-09-24T12:22:00","اشواق الحربي",{"$nulls":4},"More than 72 hours","2025-09-24","12:03:00","اشواق الحربي","2025-09-24","12:22:00","2025-09-24","14:58:00","اشواق الحربي","2025-09-24","14:58:00","اشواق الحربي",0.10833333333721384,"2025-09-25","15:29:00",null,1.0215277777751908,"2025-09-27","09:22:00",null,1.7451388888875954,"2025-09-29","17:08:00","اشواق  الحربي","no response",5.090277777773736,{"$nulls":3},-45924.623611111114,"2025-10-05","09:12:00","اشواق الحربي",10.759722222217533,"2025-09-29","20:29:00",5.229861111110949,90898,"90898-Dr KHALID ALI ALGHAMDI","misdiagnosis","تقرير طبي ","أود رفع شكوى بخصوص التقرير الطبي الصادر عن حالتي، والذي تضمن معلومات غير دقيقة، حيث ذُكر في التقرير وجود التهاب بروستاتا، وضعف في الانتصاب، وألم في القضيب، وألم أثناء التبول، في حين أن الشكوى الأساسية كانت ألمًا في الخصية نتيجة وجود دوالي فقط، ولم أشتكِ من أي أعراض أخرى.\n\nبناءً على هذا التقرير، قامت شركة التأمين برفض تغطية العلاج بحجة أن الحالة تتعلق بالعقم، وبعد التواصل معهم أفادوا أن الرفض تم بناءً على التقرير الطبي الأول الصادر عن الطبيب (د. خالد).\n\nقمت لاحقًا بمراجعة طبيب آخر وتم رفع مطالبة جديدة مرفقة بتقرير طبي حديث، لكن تم رفض المطالبة مجددًا اعتمادًا على التقرير الأول غير الدقيق.","I would like to file a complaint regarding the medical report issued regarding my case, which contained inaccurate information. The report mentioned prostatitis, erectile dysfunction, penile pain, and pain during urination. However, my primary complaint was testicular pain due to varicocele, and I did not experience any other symptoms.\n\nBased on this report, the insurance company refused to cover the treatment, claiming the condition was related to infertility. After contacting them, they stated that the refusal was based on the initial medical report issued by Dr. Khaled.\n\nI later consulted another doctor and filed a new claim with a more up-to-date medical report. However, the claim was again rejected based on the inaccurate initial report.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"hospital"]
[null,68,4938,1094297569,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2025-09-24T12:04:00","اشواق الحربي",{"$nulls":4},"24 Hours","2025-09-24","12:04:00","اشواق الحربي","2025-09-24","12:04:00","2025-09-24","12:15:00","اشواق الحربي","2025-09-24","12:15:00","اشواق الحربي",0.007638888884685002,{"$nulls":3},-45924.510416666664,{"$nulls":3},0,{"$nulls":4},-45924.510416666664,{"$nulls":3},-45924.510416666664,"2025-09-24","16:00:00","اشواق الحربي",0.15625,"2025-09-24","12:23:00",0.00555555555911269,11437,"11437-MAJD NAWASH MICHAEL ALHADDADIN","misdiagnosis +negligence","اجراء طبي","تمت مراجعتي لدى الدكتور مجد حدادين لتنظيف جرح من الدرجة الثانية، وتم استخدام مادة مطهرة قوية بطريقة غير مناسبة، ثم تم وضع كريم وتغطية الجرح بالشاش.\n\nوقد أدى ذلك إلى التصاق الشاش بالجلد وتضرر موضع الجرح، ونزع جزء من الجلد نتيجة الأسلوب الخاطئ في تنظيف وتضميد الجرح.","I was referred to Dr. Majd Haddadin for cleaning a second-degree wound. A strong antiseptic was used in an inappropriate manner, followed by applying a cream and covering the wound with gauze.\n\nThis resulted in the gauze sticking to the skin, damaging the wound, and removing some of the skin due to the incorrect cleaning and dressing techniques.","قسم الجراحة العامة",{"$nulls":4},"Dissatisfied",{"$nulls":5},"patient"]
[null,69,4956,1058781087,"المراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2025-09-25T14:54:00","اشواق الحربي",{"$nulls":4},"More than 72 hours","2025-09-25","14:54:00","اشواق الحربي","2025-09-25","14:54:00","2025-09-25","15:08:00","اشواق الحربي","2025-09-25","15:08:00","اشواق الحربي",0.00972222222480923,"2025-09-27","09:03:00",null,1.7465277777737356,"2025-09-29","08:54:00",null,1.9937500000014552,{"$nulls":4},-45925.63055555556,{"$nulls":3},-45925.63055555556,"2025-09-29","14:03:00","اشواق الحربي",3.9548611111094942,"2025-09-29","20:13:00",4.211805555554747,null,null,"negligence","اهمال قسم التمريض","أود أن أقدم هذه الشكوى بكل احترام فيما يتعلق بعدم الاهتمام المناسب والرعاية في الوقت المناسب التي واجهتها أثناء إقامتي، وخاصة من رئيسة الممرضات، إيفا، التي لم تظهر متابعة للمخاوف التي أثرتها بشأن طاقم التمريض. كلما طلبت المساعدة، على الرغم من إلحاح حاجتي في ذلك الوقت، كان العذر دائمًا أنه \"وقت تغيير الوردية\"، وهو ما لا يبرر مثل هذا التأخير. أما بالنسبة للممرضة سيروفيا، فقد تسببت في تورم في يدي بسبب سوء تعاملها مع إبرة الوريد، وتسرب مسكن الألم تحت جلدي، ولم أستفد منه على الإطلاق. ونتيجة لذلك، كنت أعاني من الألم لأكثر من 8 ساعات دون راحة، وأكثر من 12 ساعة دون تلقي إدارة مناسبة للألم. عندما حان وقت وضع وريد آخر في يدي اليسرى، طلبت تحديدًا إبرة أطفال لأنني أعرف حالة أوردتي. ومع ذلك، رفضت وأصرت على استخدام إبرة أكبر، قائلة إن الإبرة الصغيرة لن تتحمل جرعة الدواء. تجاهلت طلبي واستخدمت الإبرة الأكبر، مما أدى إلى تورم يدي الأخرى وكدمات وألم شديد في كلتا يدي. في النهاية، حضر فريق العناية المركزة واستخدم إبرة أطفال بنجاح - مما يثير التساؤل: لماذا لم يتم ذلك منذ البداية؟ بالإضافة إلى ذلك، لاحظتُ أن معظم طاقم التمريض لا يرتدون كمامات عند دخول غرف المرضى، وهو أمر غير لائق إطلاقًا في بيئة طبية.","I would like to respectfully submit this complaint regarding the lack of\n proper attention and timely care I experienced during my stay, particularly from the head nurse, Eva, who did not appear to follow up on the concerns I raised about the nursing staff. Whenever I requested assistance, despite the urgency of my need at the time, The excuse was always that it was “shift change time,” which does not justify such a delay , As for nurse Sirovia, she caused swelling in my hand due to her mishandling of the IV needle,  The painkiller leaked under my skin, and I did not benefit from it at all. As a result, I was in pain for over 8 hours without relief, and more than 12 hours without receiving proper pain management , When it came time to place another IV in my left hand, I specifically asked for a pediatric needle because I know the condition of my veins. However, she refused and insisted on using a larger needle, saying the small one wouldn’t handle the medication dosage. She ignored my request and used the larger one, which led to swelling in my other hand as well as bruising and severe pain in both hands. Eventually, the ICU team came and used a pediatric needle successfully — which raises the question: why wasn’t this done from the beginning , Additionally, I noticed that most of the nursing staff do not wear masks when entering patient rooms, which is highly inappropriate in a medical setting.","قسم التمريض - قسم تمريض النساء والولادة",{"$nulls":4},"Satisfied",{"$nulls":5},"patient"]
[null,70,4959,2406066171,"ذوي المراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-09-25T21:48:00","منتهى الزغيبي",{"$nulls":4},"24 Hours","2025-09-25","20:51:00","منتهى","2025-09-25","21:48:00","2025-09-28","09:26:00","منتهى","2025-09-28","09:27:00","منتهى",2.485416666670062,{"$nulls":7},0,{"$nulls":8},-45928.39375,"2025-09-28","15:31:00","منتهى",0.2527777777722804,"2025-09-28","14:59:00",0.23055555555038154,17822,"17822-NADA ALI I ALANAZI","attitude","اسلوب تعامل ","يفيد المراجعه بان اسلوب تعامل الموظفة غير مهني وغير متعاونه ","The reviewer reported that the employee's behavior was unprofessional and uncooperative.",{"$nulls":5},"Satisfied",{"$nulls":5},"patient"]
[5,71,4961,1085904926,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-09-27T09:51:00","هيا الرويلي","MOH",{"$nulls":3},"More than 72 hours","2025-09-27","09:51:00","هيا الرويلي","2025-09-27","09:51:00",{"$nulls":3},"2025-09-27","09:58:00","هيا الرويلي",0.004861111112404615,"2025-09-28","08:54:00",null,{"$f":"(AC73+AB73)-(Y73+X73)","v":0.9555555555562023},"2025-09-29","08:54:00",null,1,{"$nulls":8},-45927.41527777778,"2025-10-04","14:27:00","هيا الرويلي",7.186805555553292,"2025-09-29","08:54:00",1.9555555555562023,null,"النساء والولاده قسم الطوارئ ","Miscoordination","تاخير في تقديم الخدمه ","تفيد المريضه انه حين وصولها للطوارئ قد التاخير في تشخيص الحاله وتقديم العلاج اللازم ",null,"قسم الطوارئ النساء والولاده",{"$nulls":4},"Neutral",{"$nulls":5},"patient"]
[null,72,4964,1015738576,"المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-09-27T14:20:00","اشواق الحربي",{"$nulls":4},"More than 72 hours","2025-09-27","14:07:00","اشواق الحربي","2025-09-27","14:20:00","2025-09-27","14:38:00","اشواق الحربي","2025-09-27","14:38:00","اشواق الحربي",0.012500000004365575,"2025-09-28","08:59:00",null,0.7645833333299379,{"$nulls":3},-45928.37430555555,{"$nulls":4},{"$f":"(AK74+AJ74)-(Y74+X74)","v":-45927.60972222222},"2025-10-07","10:30:00","اشواق الحربي",9.827777777776646,{"$nulls":3},-45927.60972222222,"2025-09-28","21:27:00",1.2840277777795563,16208,"16208-Dr AHMED ADNAN TURKISTANI","Miscoordination+financial claim","تأخير بالاجراء","أود الإفادة بأنه قد تم تأخير علاجي أكثر من مرة، حيث تم إبلاغي بتأجيل الموعد في مناسبتين، وكان إشعار التأجيل يتم في نفس يوم الموعد، رغم أنه من المفترض إبلاغي قبل الموعد بيوم على الأقل.\nكما تم إجراء القياس، ثم طُلب مني الحضور مرة أخرى لإعادة القياس بسبب عدم جاهزيته. وقد تكرر إبلاغي بعدم وجود الطبيب في كل زيارة، مما تسبب في مزيد من التأخير والإرباك.\nونظرًا لتكرار هذه التأجيلات وعدم التزام العيادة بالمواعيد، فإنني أطلب استرجاع كامل المبالغ المدفوعة، بالإضافة إلى إلغاء الخطة العلاجية مع الدكتور","I would like to inform you that my treatment has been delayed more than once. I was informed twice that the appointment had been postponed. The postponement notice was given on the same day of the appointment, even though I should have been notified at least one day in advance.\n\nThe measurement was also taken, and I was then asked to come back for a re-measurement because it wasn't ready. I was repeatedly informed that the doctor would not be available for each visit, causing further delays and confusion.\n\nGiven these repeated postponements and the clinic's failure to keep appointments, I request a full refund and cancellation of my treatment plan with the doctor","قسم الاسنان",null,"رفع للادارة الطبيبة ومازالت تحت الاجراء والتخاطب عبر الايميل للتوضيح واتخاذ الشأن ","تم رفعها  للادارة الطبيبة ورفض المنشتكي اغلاقها لحين انتهاء اجراء التحقيق "," - رئيس قسم الاسنان لعدم الرد الى الان على أفادة الدكتور ","Dissatisfied",{"$nulls":5},"patient"]
[null,73,4965,1113584864,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2025-09-27T18:08:00","اشواق الحربي",{"$nulls":4},"48 Hours","2025-09-27","17:52:00","اشواق الحربي","2025-09-27","18:08:00","2025-09-27","19:30:00","اشواق الحربي","2025-09-27","19:31:00","اشواق الحربي",0.057638888887595385,"2025-09-28","08:54:00",null,0.5576388888875954,"2025-09-29","08:55:00",null,1.000694444446708,{"$nulls":4},{"$f":"(AK75+AJ75)-(Y75+X75)","v":-45927.81319444445},"2025-09-29","14:20:00","اشواق الحربي",1.7840277777722804,{"$nulls":3},-45927.81319444445,"2025-09-29","16:10:00",1.8604166666627862,null,null,"Miscoordination","تغيير وصفه الدواء","م صرف دواء مختلف عن الدواء الذي وصفه الطبيب المختص، وقد تم استخدامه بالفعل. نود الإشارة إلى أن تأثير الدواء المصروف يتعارض بشكل كامل مع تأثير الدواء الموصوف، بل وقد يتسبب في آثار سلبية عكسية على حالة المريض.\n\nوعليه، فإن المستشفى يتحمّل كامل المسؤولية عن أي تبعات أو مضاعفات صحية قد تترتب على هذا الخطأ.","A medication other than the one prescribed by the specialist physician was dispensed, and the patient has already been used. We would like to point out that the effect of the prescribed medication is completely inconsistent with that of the prescribed medication and may even cause adverse effects on the patient's condition.\n\nTherefore, the hospital bears full responsibility for any health consequences or complications that may arise from this error.","قسم الصيدلية",null,null,"تم رفع OVR على الموظف",null,"Dissatisfied",{"$nulls":5},"patient"]
[null,74,4966,2554053815,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-09-27T21:30:00","اشواق الحربي",{"$nulls":4},"72 Hours","2025-09-28","21:30:00","اشواق الحربي","2025-09-27","21:30:00","2025-09-28","14:47:00","اشواق الحربي","2025-09-28","14:47:00","اشواق الحربي",0.7201388888861402,"2025-09-29","08:55:00",null,0.7555555555591127,"2025-09-30","09:20:00",null,1.0173611111094942,{"$nulls":8},-45928.61597222222,"2025-09-30","14:56:00",null,2.006249999998545,"2025-09-30","14:35:00",1.991666666668607,null,null,"miscommunicatoin+negligence","تأخير اجراء","واجهت العديد من الصعوبات نتيجة لعدم دراية الموظف بإجراءات العمل، مما تسبب في تأخير دام ساعتين ونصف وعلى الرغم من أنني أوضحت له بشكل صريح عدم رغبتي في التحويل إلى صيدلية خارجية، إلا أنه أصر على التحويل دون مبرر واضح وكانت رد التأمين واضحة وكذلك الطلب المقدم، لكن الموظف لم يتبع الإجراءات الصحيحة المعتمدة، مما يدل على وجود تقصير في أداء المهام",".....\nI faced many difficulties due to the employee's lack of familiarity with work procedures, which caused a delay of two and a half hours. Although I clearly explained my unwillingness to transfer to an external pharmacy, he insisted on the transfer without a clear justification. The insurance response and the application were clear, but the employee did not follow the correct procedures, indicating negligence in performing his duties.","قسم الموافقات الطبيبة",{"$nulls":4},"Dissatisfied",{"$nulls":5},"hospital"]
[null,75,4968,1119194841,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2025-09-28T13:42:00","هيا الرويلي","CHI",{"$nulls":3},"24 Hours","2025-09-28","13:42:00","هيا الرويلي","2025-09-28","13:42:00",{"$nulls":3},"2025-09-28","14:00:00","هيا الرويلي",0.012500000004365575,"2025-09-29","08:55:00",null,0.7881944444452529,{"$nulls":12},-45928.583333333336,"2025-09-29","12:05:00","هيا الرويلي",0.9201388888832298,"2025-09-29","11:26:00",0.8930555555562023,null,null,"financial claim","مبلغ مالي ","تفيد المريضه بانه تم بعد ماتم ادخالها وتم اجراء العمليه تم اخبارها برفض التامين وترتب عليها مبلغ مالي ","The patient reported that after she was admitted and the procedure was performed, she was informed that the insurance had been declined, resulting in a financial charge.","قسم الماليه ",{"$nulls":4},"Neutral",{"$nulls":5},"hospital"]
[null,76,4969,1090154699,"المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-09-28T19:22:00","اشواق الحربي",{"$nulls":4},"24 Hours","2025-09-28","19:13:00","اشواق الحربي","2025-09-28","19:22:00","2025-09-28","19:57:00","اشواق الحربي","2025-09-28","19:58:00","اشواق الحربي",0.02500000000145519,"2025-09-29","08:55:00",null,0.539583333338669,{"$nulls":12},-45928.83194444444,"2025-09-29","16:43:00",null,0.8645833333357587,"2025-09-29","16:43:00",0.8645833333357587,null,null,"miscommunicatoin+negligence","توجيه خاطى","فيدكم بأنه في يوم الأحد الساعة 6:00 مساءً، حضرت إلى المنشأة لحضور موعدي، حيث توجهت إلى موظفة الاستقبال، والتي قامت بتحويلي إلى عيادة أخرى تقع – بحسب إفادتها – في الدور الأرضي، بوابة 2.\n\nوعند توجهي إلى الموقع المذكور، ورغم أنني كنت أعاني من ألم شديد بسبب البواسير وكشفة مؤلمة، تبيّن بعد البحث أن العيادة المطلوبة لم تكن في ذلك الموقع، بل كانت في المكان الذي تواجدت فيه موظفة الاستقبال سابقًا.\n\nوبعد الرجوع إلى نفس الموقع، تبيّن أن المعلومة التي زودتني بها الموظفة كانت غير صحيحة، وقد تسبب ذلك في تأخري عن الموعد ومعاناة كان بالإمكان تفاديها لو تم التعامل معي بدقة وحرص أكبر.\n\nلاحقًا، وبعد تصحيح الخطأ، تم جدولة الموعد من جديد مع الدكتور ياسر الشايع، ولكن ما تعرضت له لم يكن مجرد سوء فهم، بل إهمال أدى إلى ألم ومعاناة حقيقية.","Please note that on Sunday at 6:00 PM, I arrived at the facility for my appointment. I approached the receptionist, who referred me to another clinic located, according to her, on the ground floor, Gate 2.\n\nUpon arriving at the aforementioned location, despite experiencing severe pain due to hemorrhoids and a painful examination, it was revealed after investigation that the requested clinic was not located at that location, but rather at the location where the receptionist had previously been.\n\nAfter consulting the same website, it was revealed that the information the receptionist had provided was incorrect. This caused me to be late for my appointment and suffered a lot that could have been avoided had I been treated with greater care and precision.\n\nLater, after correcting the error, the appointment was rescheduled with Dr. Yasser Al-Shaya. However, what I experienced was not just a misunderstanding; it was negligence that led to real pain and suffering.","استقبال العيادات الخارجية",{"$nulls":4},"Satisfied",{"$nulls":5},"patient"]
[null,77,4975,1115975086,"المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-09-30T09:36:00","اشواق الحربي",{"$nulls":4},"24 Hours","2025-09-30","16:53:00","اشواق الحربي","2025-09-30","09:36:00","2025-09-30","14:16:00","اشواق الحربي","2025-09-30","14:17:00","اشواق الحربي",0.195138888884685,"2025-10-01","08:15:00",null,0.7486111111138598,{"$nulls":12},-45930.595138888886,"2025-10-01","12:41:00","اشواق الحربي",0.9333333333343035,"2025-10-01","08:56:00",0.7770833333343035,null,null,"miscommunicatoin","موعد خاطى","اتصلت للاستفسار عن توفر دكتور مختص في جراحة الوجه والفكين، وتم إبلاغي بأن هناك أطباء متاحين، ولكن جميع المواعيد محجوزة.\n\nسألت إن كان بإمكاني الحضور كـ \"انتظار\"، وتم التأكيد عليّ بالحضور قبل الساعة الخامسة مساءً. وبالفعل، توجهت من منزلي في حي السويدي إلى فرعكم في حي النزهة.\n\nلكن عند وصولي، تفاجأت بعدم وجود أي دكتور مختص متاح لهذا اليوم!\n\nبكل صراحة، أستغرب هذا التصرف؛ لماذا يُطلب مني الحضور وانتظار الطبيب رغم علمكم المسبق بعدم وجود طبيب متاح؟ ولماذا أُكلف نفسي مشقة الطريق دون أي فائدة؟\n\nكان من الواجب إبلاغي بشكل واضح بعدم وجود أطباء متاحين بدلاً من إعطائي معلومات غير دقيقة.","I called to inquire about the availability of a specialist in maxillofacial surgery and was informed that there were available doctors, but all appointments were booked.\n\nI asked if I could come in \"waiting\" and was assured I would arrive before 5:00 PM. Indeed, I traveled from my home in the Suwaidi neighborhood to your branch in the Al-Nahda neighborhood.\n\nBut upon arrival, I was surprised to find that no specialist was available that day!\n\nHonestly, I find this behavior strange. Why would I be asked to wait for the doctor when you knew in advance that there was no doctor available? And why would I put myself through the hassle of traveling for no apparent reason?\n\nI should have been clearly informed that there were no available doctors, rather than being given inaccurate information.","قسم المواعيد",{"$nulls":4},"Dissatisfied",{"$nulls":5},"patient"]
[null,78,4977,1078383237,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-09-30T11:31:00","هيا الرويلي","MOH",{"$nulls":3},"24 Hours","2025-09-30","11:31:00","هيا الرويلي","2025-09-30","11:31:00",{"$nulls":3},"2025-09-30","12:01:00","هيا الرويلي",0.020833333335758653,{"$nulls":3},-45930.50069444445,{"$nulls":12},-45930.50069444445,"2025-09-30","13:05:00","هيا الرويلي",0.04444444444379769,"2025-09-30","12:22:00",0.014583333329937886,null,null,"medical reports","خطا في مشهد مراجعه ","يفيد المراجع بانه تم وضع في مشهد المراجعه قسم الاشعه بدلا من قسم العلاج الطبيعي ","The patient reported that, in the visit summary, Radiology Department was listed instead of the Physiotherapy Department.","التقارير الطبيه ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"hospital"]
[null,79,4978,1171799024,"وزارة الصحة","التنويم","الطبي","قسم العلاج التنفسي","2025-09-30T13:34:00","هيا الرويلي","MOH",{"$nulls":3},"24 Hours","2025-09-30","13:34:00","هيا الرويلي","2025-09-30","13:34:00",{"$nulls":3},"2025-09-30","14:16:00","هيا الرويلي",0.02916666666715173,{"$nulls":3},-45930.59444444445,{"$nulls":12},-45930.59444444445,"2025-10-01","09:30:00","هيا الرويلي",0.8013888888890506,"2025-09-30","16:18:00",0.08472222222189885,null,null,"policies","اصلاج جهاز مولد الاكسجين ","يرغب والد الطفل باصلاح او تبديل جهاز مولد الاكسجين ",null,"قسم العلاج التنفسي ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"hospital"]
{"$rows_empty":11}
[{"$nulls":4},"MOH",23,{"$f":"F93/F97","v":{"v":0.2911392405063291,"d":"29.11%"}},null,"Medical",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",null,"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":17},"Medical",null,"Average"]
["Week 1",15,null,null,"CCHI",7,{"$f":"F94/F97","v":{"v":0.08860759493670886,"d":"8.86%"}},null,"أطباء الطوارئ",3,null,"اشواق الحربي",{"$f":"O94+P94+Q94+R94","v":31},{"$f":"M94/M100","v":{"v":0.3924050632911392,"d":"39.24%"}},10,7,4,10,{"$f":"O95+P95+Q95+R95","v":{"v":1,"d":"100.00%"}},null,"منتهى الزغيبي",4,{"$f":"V94/Z97","v":{"v":0.05063291139240506,"d":"5.06%"}},5,{"$f":"X94/Z97","v":{"v":0.06329113924050633,"d":"6.33%"}},{"$f":"X94+V94","v":9},null,11,null,null,1,"منتهى الزغيبي",{"$nulls":17},"أطباء الطوارئ",3,{"$f":"AVERAGE(BA94:BC94)","v":2.0597222222222222},{"$f":"25/24","v":1.0416666666666667},{"$f":"2.26/24","v":0.09416666666666666},{"$f":"121.04/24","v":5.043333333333334}]
["Week 2",20,null,null,"Patients",30,{"$f":"F95/F97","v":{"v":0.379746835443038,"d":"37.97%"}},null,"تنويم الأطفال",2,null,"Percentage",null,null,{"$f":"O94/M94","v":{"v":0.3225806451612903,"d":"32.26%"}},{"$f":"P94/M94","v":{"v":0.22580645161290322,"d":"22.58%"}},{"$f":"Q94/M94","v":{"v":0.12903225806451613,"d":"12.90%"}},{"$f":"R94/M94","v":{"v":0.3225806451612903,"d":"32.26%"}},null,null,"هيا الرويلي",13,{"$f":"V95/Z97","v":{"v":0.16455696202531644,"d":"16.46%"}},26,{"$f":"X95/Z97","v":{"v":0.3291139240506329,"d":"32.91%"}},{"$f":"V95+X95","v":39},null,null,3,null,1,"هيا الرويلي",{"$nulls":17},"تنويم الأطفال",2,2.363541666666667,{"$f":"48.02/24","v":2.0008333333333335},{"$f":"65.43/24","v":2.7262500000000003}]
["Week 3",22,null,null,"Patient’s relatives",19,{"$f":"F96/F97","v":{"v":0.24050632911392406,"d":"24.05%"}},null,"تنويم الجراحة العامة",4,null,"هيا الرويلي",39,{"$f":"M96/M100","v":{"v":0.4936708860759494,"d":"49.37%"}},14,7,9,9,{"$f":"O97+P97+Q97+R97","v":{"v":1,"d":"100.00%"}},null,"اشواق الحربي",9,{"$f":"V96/Z97","v":{"v":0.11392405063291139,"d":"11.39%"}},22,{"$f":"X96/Z97","v":{"v":0.27848101265822783,"d":"27.85%"}},{"$f":"V96+X96","v":31},{"$nulls":3},1,5,"اشواق الحربي",{"$nulls":17},"تنويم الجراحة العامة",4,1.8763888888888889,{"$f":"15.39/24","v":0.64125},{"$f":"73.39/24","v":3.057916666666667},{"$f":"46.32/24","v":1.93},{"$f":"50.04/24","v":2.085}]
["Week 4",13,null,null,"Total",{"$f":"F93+F94+F95+F96","v":79},{"$f":"G93+G94+G95+G96","v":{"v":1,"d":"100.00%"}},null,"تنويم النساء والولادة",5,null,"Percentage",null,null,{"$f":"O96/M96","v":{"v":0.358974358974359,"d":"35.90%"}},{"$f":"P96/M96","v":{"v":0.1794871794871795,"d":"17.95%"}},{"$f":"Q96/M96","v":{"v":0.23076923076923078,"d":"23.08%"}},{"$f":"R96/M96","v":{"v":0.23076923076923078,"d":"23.08%"}},null,null,"Total",{"$f":"SUM(V94:V96)","v":26},{"$f":"W94+W95+W96","v":{"v":0.3291139240506329,"d":"32.91%"}},{"$f":"X94+X95+X96","v":53},{"$f":"Y94+Y95+Y96","v":{"v":0.6708860759493671,"d":"67.09%"}},{"$f":"Z94+Z95+Z96","v":79},{"$nulls":23},"تنويم النساء والولادة",5,4.849861111111111,{"$f":"5.5/24","v":0.22916666666666666},{"$f":"339.32/24","v":14.138333333333334},{"$f":"4.37/24","v":0.18208333333333335},{"$f":"22.3/24","v":0.9291666666666667},{"$f":"17.16/24","v":0.715}]
["Week 5",9,null,null,"In-Patient",29,{"$f":"F98/F101","v":{"v":0.3670886075949367,"d":"36.71%"}},null,"عيادات الأسنان",2,null,"منتهى الزغيبي",9,{"$f":"M98/M100","v":{"v":0.11392405063291139,"d":"11.39%"}},3,4,0,2,{"$f":"O99+P99+Q99+R99","v":{"v":0.9999999999999999,"d":"100.00%"}},{"$nulls":6},{"$f":"Y97+W97","v":{"v":1,"d":"100.00%"}},{"$nulls":23},"عيادات الأسنان",2,6.376458333333334,{"$f":"70.55/24","v":2.939583333333333},{"$f":"235.52/24","v":9.813333333333334}]
["Total",{"$f":"SUM(B94:B98)","v":79},null,null,"Out-Patient",42,{"$f":"F99/F101","v":{"v":0.5316455696202531,"d":"53.16%"}},null,"عيادات الباطنية",1,null,"Percentage",null,null,{"$f":"O98/M98","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"P98/M98","v":{"v":0.4444444444444444,"d":"44.44%"}},{"$f":"Q98/M98","v":{"v":0,"d":"0.00%"}},{"$f":"R98/M98","v":{"v":0.2222222222222222,"d":"22.22%"}},{"$nulls":31},"عيادات الباطنية",1,1.2566666666666666,{"$f":"30.16/24","v":1.2566666666666666}]
[{"$nulls":4},"ER",8,{"$f":"F100/F101","v":{"v":0.10126582278481013,"d":"10.13%"}},null,"عيادات الجراحة العامة",2,null,"Total",{"$f":"M94+M96+M98","v":79},null,{"$f":"O94+O96+O98","v":27},{"$f":"P94+P96+P98","v":18},{"$f":"Q94+Q96","v":13},{"$f":"R94+R96+R98","v":21},{"$f":"O101+P101+Q101+R101","v":{"v":0.9999999999999999,"d":"100.00%"}},{"$nulls":8},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":17},"عيادات الجراحة العامة",2,7.588541666666667,{"$f":"364.17/24","v":15.17375},{"$f":"0.08/24","v":3.3333333333333335E-3}]
["1st Half",48,null,null,"Total",{"$f":"F98+F99+F100","v":79},{"$f":"G98+G99+G100","v":{"v":0.9999999999999999,"d":"100.00%"}},null,"عيادات النساء والولادة",7,{"$nulls":4},{"$f":"O100/M100","v":{"v":0.34177215189873417,"d":"34.18%"}},{"$f":"P100/M100","v":{"v":0.22784810126582278,"d":"22.78%"}},{"$f":"Q100/M100","v":{"v":0.16455696202531644,"d":"16.46%"}},{"$f":"R100/M100","v":{"v":0.26582278481012656,"d":"26.58%"}},{"$nulls":9},4,{"$nulls":3},"منتهى الزغيبي",{"$nulls":17},"عيادات النساء والولادة",7,{"$f":"AVERAGE(BA101:BG101)","v":4.123690476190477},{"$f":"49/24","v":2.0416666666666665},{"$f":"569.07/24","v":23.711250000000003},{"$f":"0.12/24","v":0.005},{"$f":"24.28/24","v":1.0116666666666667},{"$f":"3.35/24","v":0.13958333333333334},{"$f":"0.4/24","v":0.016666666666666666},{"$f":"46.56/24","v":1.9400000000000002}]
["2nd Half",31,null,null,"Medical",41,{"$f":"F102/F105","v":{"v":0.5189873417721519,"d":"51.90%"}},null,"عيادات جراحة الأنف وأذن وحنجرة",3,{"$nulls":21},"هيا الرويلي",{"$nulls":17},"عيادات جراحة الأنف وأذن وحنجرة",3,{"$f":"AVERAGE(BA102:BC102)","v":1.8291666666666666},{"$f":"54.07/24","v":2.2529166666666667},{"$f":"50.58/24","v":2.1075},{"$f":"27.05/24","v":1.1270833333333334}]
["Total",{"$f":"B101+B102","v":79},null,null,"Admin",28,{"$f":"F103/F105","v":{"v":0.35443037974683544,"d":"35.44%"}},null,"عيادات جراحة العمود الفقري",1,{"$nulls":20},4,"اشواق الحربي",{"$nulls":17},"عيادات جراحة العمود الفقري",1,3.098333333333333,{"$f":"74.36/24","v":3.098333333333333}]
[{"$nulls":4},"Nursing",10,{"$f":"F104/F105","v":{"v":0.12658227848101267,"d":"12.66%"}},null,"عيادات جراحة المسالك البولية",1,{"$nulls":39},"عيادات جراحة المسالك البولية",1,5.22125,{"$f":"125.31/24","v":5.22125}]
[{"$nulls":4},"Total",{"$f":"F102+F103+F104","v":79},{"$f":"G102+G103+G104","v":{"v":1,"d":"100.00%"}},null,"قسم الأشعة",1,{"$nulls":39},"قسم الأشعة",1,1.3479166666666667,{"$f":"32.35/24","v":1.3479166666666667}]
[{"$nulls":8},"قسم التخدير",1,{"$nulls":5},{"$f":"O101+P101+Q101","v":{"v":0.7341772151898733,"d":"73.42%"}},{"$nulls":33},"قسم التخدير",1,0,0]
[{"$nulls":8},"قسم الصدرية",1,{"$nulls":5},{"$f":"P106+R101","v":{"v":0.9999999999999999,"d":"100.00%"}},{"$nulls":11},"Total Escalated",10,{"$nulls":20},"قسم الصدرية",1,0.6375000000000001,{"$f":"15.3/24","v":0.6375000000000001}]
[{"$nulls":8},"قسم الصيدلية",2,{"$nulls":17},"Total Closed",4,{"$nulls":20},"قسم الصيدلية",2,2.0324999999999998,{"$f":"53.17/24","v":2.2154166666666666},{"$f":"44.39/24","v":1.8495833333333334}]
[{"$nulls":8},"قسم العلاج التنفسي",2,{"$nulls":39},"قسم العلاج التنفسي",2,0.19583333333333333,{"$f":"7.38/24","v":0.3075},{"$f":"2.02/24","v":0.08416666666666667}]
[{"$nulls":8},"قسم المختبر",2,{"$nulls":39},"قسم المختبر",2,1.9285416666666666,{"$f":"3.36/24","v":0.13999999999999999},{"$f":"89.21/24","v":3.717083333333333}]
[{"$nulls":8},"قسم جراحة المسالك البولية",1,{"$nulls":39},"قسم جراحة المسالك البولية",1,0.08333333333333333,{"$f":"2/24","v":0.08333333333333333}]
[{"$nulls":8},"Total",{"$f":"SUM(J94:J111)","v":41},{"$nulls":39},"Total",{"$f":"SUM(AY94:AY111)","v":41}]
[]
[{"$nulls":8},"Non-Medical"]
[{"$nulls":8},"إدارة التنويم",3,{"$nulls":39},"Non-Medical",null,"Average"]
[{"$nulls":8},"استقبال العلاج الطبيعي",1,{"$nulls":39},"إدارة التنويم",3,{"$f":"AVERAGE(BA116:BC116)","v":0.99125},{"$f":"23.38/24","v":0.9741666666666666},{"$f":"46.57/24","v":1.9404166666666667},{"$f":"1.42/24","v":0.059166666666666666}]
[{"$nulls":8},"استقبال العيادات الخارجية",5,{"$nulls":39},"استقبال العلاج الطبيعي",1,{"$f":"AVERAGE(BA117:BC117)","v":1.5170833333333331},{"$f":"36.41/24","v":1.5170833333333331}]
[{"$nulls":8},"التنسيق",3,{"$nulls":39},"استقبال العيادات الخارجية",5,{"$f":"AVERAGE(BA118:BE118)","v":0.9870833333333333},{"$f":"27.53/24","v":1.1470833333333335},{"$f":"42.44/24","v":1.7683333333333333},{"$f":"23.53/24","v":0.9804166666666667},{"$f":"4.5/24","v":0.1875},{"$f":"20.45/24","v":0.8520833333333333}]
[{"$nulls":8},"المدير المناوب",4,{"$nulls":39},"التنسيق",3,1.6081944444444443,{"$f":"69.14/24","v":2.8808333333333334},{"$f":"6.4/24","v":0.26666666666666666},{"$f":"40.25/24","v":1.6770833333333333}]
[{"$nulls":8},"قسم التقارير الطبية",4,{"$nulls":39},"المدير المناوب",4,0.4390625,{"$f":"1.41/24","v":0.05875},{"$f":"6.27/24","v":0.26125},{"$f":"26.44/24","v":1.1016666666666668},{"$f":"8.03/24","v":0.3345833333333333}]
[{"$nulls":8},"قسم المالية",1,{"$nulls":39},"قسم التقارير الطبية",4,0.47750000000000004,{"$f":"24.18/24","v":1.0075},{"$f":"16.13/24","v":0.6720833333333333},{"$f":"5.32/24","v":0.22166666666666668},{"$f":"0.21/24","v":0.008749999999999999}]
[{"$nulls":8},"قسم المواعيد",1,{"$nulls":39},"قسم المالية",1,0.8858333333333334,{"$f":"21.26/24","v":0.8858333333333334}]
[{"$nulls":8},"قسم الموافقات الطبية",6,{"$nulls":39},"قسم المواعيد",1,0.76625,{"$f":"18.39/24","v":0.76625}]
[{"$nulls":8},"Total",{"$f":"SUM(J115:J123)","v":28},{"$nulls":39},"قسم الموافقات الطبية",6,{"$f":"AVERAGE(BA124:BF124)","v":0.6746527777777778},{"$f":"4.56/24","v":0.18999999999999997},{"$f":"0.37/24","v":0.015416666666666667},{"$f":"26.16/24","v":1.09},{"$f":"18.14/24","v":0.7558333333333334},{"$f":"0.44/24","v":0.018333333333333333},{"$f":"47.48/24","v":1.9783333333333333}]
[{"$nulls":49},"Total",{"$f":"SUM(AY116:AY124)","v":28}]
[{"$nulls":8},"Nursing"]
[{"$nulls":8},"تمريض الطوارئ",1,{"$nulls":39},"Nursing",null,"Average"]
[{"$nulls":8},"تمريض العيادات الخارجية",1,{"$nulls":39},"تمريض الطوارئ",1,{"$f":"AVERAGE(BA128:BC128)","v":0.6466666666666666},{"$f":"15.52/24","v":0.6466666666666666}]
[{"$nulls":8},"تمريض تنويم الباطنية",1,{"$nulls":39},"تمريض العيادات الخارجية",1,5.135,{"$f":"123.24/24","v":5.135}]
[{"$nulls":8},"تمريض تنويم الجراحة العامة",1,{"$nulls":39},"تمريض تنويم الباطنية",1,1.6270833333333332,{"$f":"39.05/24","v":1.6270833333333332}]
[{"$nulls":8},"تمريض تنويم النساء والولادة",1,{"$nulls":39},"تمريض تنويم الجراحة العامة",1,1.09625,{"$f":"26.31/24","v":1.09625}]
[{"$nulls":8},"تمريض غرفة تقديم الأدوية الوريدية (20)",1,{"$nulls":39},"تمريض تنويم النساء والولادة",1,4.210416666666666,{"$f":"101.05/24","v":4.210416666666666}]
[{"$nulls":8},"تمريض وحدة العناية المركزة",3,{"$nulls":39},"تمريض غرفة تقديم الأدوية الوريدية (20)",1,3.018333333333333,{"$f":"72.44/24","v":3.018333333333333}]
[{"$nulls":8},"تمريض وحدة طويلي الإقامة",1,{"$nulls":39},"تمريض وحدة العناية المركزة",3,5.761111111111112,{"$f":"264.16/24","v":11.006666666666668},{"$f":"27.25/24","v":1.1354166666666667},{"$f":"123.39/24","v":5.14125}]
[{"$nulls":8},"Total",{"$f":"SUM(J127:J134)","v":10},{"$nulls":39},"تمريض وحدة طويلي الإقامة",1,0.8016666666666666,{"$f":"19.24/24","v":0.8016666666666666}]
[{"$nulls":49},"Total",{"$f":"SUM(AY128:AY135)","v":10}]
[]
[{"$nulls":8},"Total",{"$f":"J112+J124+J135","v":79}]
[{"$nulls":49},"Total",{"$f":"AY136+AY125+AY112","v":79}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason for Escalation","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Complaint Classification","موضوع الشكوى الأساسية","الشكوى باختصار (عربي)","الشكوى باختصار English","توثيق تذكيرات للقسم المشتكى عليه","تاريخ التذكير","سبب تأخير القسم بالرد","سبب تأخير اغلاق الشكوى خلال 72 ساعه ","الشخص المتأخر"," Satisfied/Dissatisfied","الاجراء المتخذ من قبل القسم المعني  ","نتيجة الاجراء المتخذ بعد التحقيق ","حلول واقتراحات ","Recommendation/Action plan","Responsible Department ","The Rightful Side","PR - Observations\nPatient Supervisor",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time",{"$nulls":23},5020,1110404595,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-10-05T14:01:00","اشواق الحربي","24 Hours",null,null,4983,1007199498,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-10-01T09:57:00","هيا الرويلي","24 Hours",null,null,4985,2326831159,"المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2025-10-01T12:18:00","هيا الرويلي","24 Hours",null,null,5005,2501894931,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الصدرية (أطفال)","2025-10-04T20:11:00","هيا الرويلي","24 Hours"]
[1,1,4983,1007199498,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-10-01T09:57:00","هيا الرويلي","24 Hours","2025-10-01","09:57:00","هيا الرويلي ","2025-10-01","09:57:00",{"$nulls":3},"2025-10-01","10:19:00","هيا الرويلي",{"$f":"(U3+T3)-(P3+O3)","v":0.015277777776645962},{"$nulls":3},{"$f":"(Y3+X3)-(U3+T3)","v":-45931.42986111111},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":0},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45931.42986111111},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45931.42986111111},"2025-10-01","20:16:00",{"$f":"(AP3+AO3)-(U3+T3)","v":0.41458333333866904},"2025-10-02","08:43:00","هيا الرويلي",{"$f":"(AS3+AR3)-(U3+T3)","v":0.9333333333343035},null,null,"Service Delay","تاخير في تقديم الخدمه ","افاد المراجع بانه تم تاخير تقديم الدواء من ساعه الى ساعتين بسبب تعطل النظام ","The patient reported that the delivery of the medication was delayed by one to two hours due to a system outage.","قسم الصيدليه ",{"$nulls":6},"Satisfied",{"$nulls":3},"patient ",{"$nulls":3},5041,1085883245,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-10-08T12:39:00","اشواق الحربي","24 Hours",null,null,4984,1014219495,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-10-01T10:19:00","هيا الرويلي","24 Hours",null,null,4988,1069621835,"المراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-10-01T18:56:00","اشواق الحربي","24 Hours",null,null,5031,1022743049,"ذوي المراجع","التنويم","الطبي","قسم العلاج التنفسي","2025-10-06T16:42:00","هيا الرويلي","More than 72 hours"]
[null,2,4984,1014219495,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-10-01T10:19:00","هيا الرويلي","24 Hours","2025-10-01","10:19:00","هيا الرويلي ","2025-10-01","10:19:00",{"$nulls":3},"2025-10-01","13:34:00","هيا الرويلي",{"$f":"(U4+T4)-(P4+O4)","v":0.1354166666715173},{"$nulls":3},-45931.56527777778,{"$nulls":3},0,{"$nulls":4},-45931.56527777778,{"$nulls":3},-45931.56527777778,"2025-10-01","16:29:00",0.12152777777373558,"2025-10-02","08:36:00","هيا الرويلي",0.7930555555503815,null,null,"Prescription issue ","عدم توفر دواء","افاد زوج المريضه باته لم يتم توفير الدواء لا اكثر من اسبوع ","The patient's husband reported that the medication has not been provided for more than a week.","قسم الصيدليه ",{"$nulls":6},"Satisfied",{"$nulls":3},"patient ",{"$nulls":3},5044,1012660674,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-10-08T13:45:00","اشواق الحربي","24 Hours",null,null,4986,1101662599,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-10-01T12:13:00","هيا الرويلي","24 Hours",null,null,4990,2512209988,"المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-10-02T10:04:00","هيا الرويلي","24 Hours",null,null,5033,"‏1039028509","ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-10-06T19:06:00","هيا الرويلي","24 Hours"]
[null,3,4985,2326831159,"المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2025-10-01T12:18:00","هيا الرويلي","24 Hours","2025-10-01","12:02:00","هيا الرويلي ","2025-10-01","12:18:00","2025-10-01","13:43:00","هيا الرويلي ","2025-10-01","13:44:00","هيا الرويلي",0.05972222222771961,{"$nulls":3},-45931.572222222225,{"$nulls":3},0,{"$nulls":4},-45931.572222222225,{"$nulls":3},-45931.572222222225,"2025-10-01","15:27:00",0.07152777777810115,"2025-10-01","16:05:00","هيا الرويلي",0.09791666666569654,13667,"IKRAM RABEH","Attitude","اسلوب تعامل ","تفيد المريضه بانها واجهت اسلوب غير مرضي اثناء زيارتها للطبيبه اكرام ","The patient reported that she experienced an unsatisfactory attitude during her visit with Dr. Ikram.","عيادات الاطفال ",{"$nulls":6},"Dissatisfied",{"$nulls":3},"patient ",{"$nulls":3},5055,2512118338,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-10-09T12:28:00","اشواق الحربي","72 Hours",null,null,4994,1119304788,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-10-02T15:21:00","اشواق الحربي","More than 72 hours",null,null,4996,1106857459,"المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-10-02T17:11:00","اشواق الحربي","72 Hours",null,null,5048,1159313376,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-10-08T18:24:00","هيا الرويلي","More than 72 hours"]
[null,4,4986,1101662599,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-10-01T12:13:00","هيا الرويلي","24 Hours","2025-10-01","12:13:00","هيا الرويلي ","2025-10-01","12:13:00",{"$nulls":3},"2025-10-01","12:32:00","هيا الرويلي",0.013194444443797693,{"$nulls":3},-45931.52222222222,{"$nulls":3},0,{"$nulls":4},-45931.52222222222,{"$nulls":3},-45931.52222222222,"2025-10-01","23:05:00",0.43958333333284827,"2025-10-02","08:51:00","هيا الرويلي",0.8465277777795563,null,null,"Policies","رفض رفع الخدمه","تم  رفض  رفع الخدمه لوزارة الصحه ","The request to escalate the service to the Ministry of Health was denied.","الطوارئ ",{"$nulls":6},"Satisfied",{"$nulls":3},"hosbital",{"$nulls":3},5084,1189305210,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-10-14T14:42:00","اشواق الحربي","48 Hours",null,null,5028,1093378733,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-10-06T12:40:00","هيا الرويلي","48 Hours",null,null,4996,1106857459,"المراجع","العيادات الخارجية","الإداري","التنسيق","2025-10-02T16:20:00","اشواق الحربي","72 Hours",null,null,5054,1000212280,"ذوي المراجع","التنويم","الإداري","قسم الخدمة الإجتماعية","2025-10-09T10:00:00","اشواق الحربي","24 Hours"]
[null,5,4988,1069621835,"المراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-10-01T18:56:00","اشواق الحربي","24 Hours","2025-10-01","14:55:00","اشواق الحربي","2025-10-01","18:56:00","2025-10-01","20:22:00","اشواق الحربي","2025-10-01","20:24:00","اشواق الحربي",0.06111111110658385,"2025-10-02","08:28:00",null,0.5027777777795563,{"$nulls":3},-45932.35277777778,{"$nulls":4},-45931.85,{"$nulls":3},-45931.85,"2025-10-02","09:28:00",0.5444444444437977,"2025-10-02","13:01:00","اشواق الحربي",0.6923611111124046,17822,"NADA ALANAZI","Attitude","اسلوب التعامل","يوم الاربعاء وفي تمام الساعة 2:25 ظهرًا، دخلت إلى القسم وكان هناك مكتب لموظفة فلبينية تقوم بخدمة أحد المراجعين، وكان يجلس على الكرسي شخص كبير في السن. وقفتُ في المكان المخصص للانتظار، ولاحظت وجود عدد من الموظفات السعوديات في مكاتبهن، دون أي انشغال ظاهر سوى موظفة واحدة على اليسار كانت تشرح أمرًا ما لموظفة فلبينية انتظرتُ فترة طويلة دون أن يعرض عليّ أي أحد من الموظفات تقديم المساعدة، رغم وضوح أن الموظفة الفلبينية كانت مشغولة، وأن هناك ضغطًا على خدماتها وبدلاً من توزيع الأدوار وتخفيف العبء عنها، تجاهلتني جميع الموظفات، وتم استقبال مراجعين آخرين بعدي وتقديم الخدمة لهم فورًا وبعد الانتهاء من الجميع، تم مناداتي أخيرًا وعند توجهي للموظفة أبديت استغرابي وعتبي على هذا التصرف، وأوضحت لها أنه من غير المقبول تجاهل المراجع بهذه الطريقة، خصوصًا وأنني كنت واقفة بوضوح منذ فترة طويلة وعند مناداتها لي، قلت لها: \"تأشّرين لي؟\"، فأجابت بنبرة مستفزة: \"لا، ما أشّرت لك، أنا ناديتك بعيني!\"، في تعبير يحمل الكثير من الاستهانة وعدم الاحترام. استغربتُ ردّها، وقلت لها: \"كيف تقولين كذا ؟ كأنك تقصدين إنك ما تشوفيني شيء !\"، وهو ما اعتبرته تقليلًا من احترامي كمراجعة بعدها، لاحظت أنها بدأت تحاول قلب الموقف عليّ، بالإيحاء بأني تهجّمت عليها لفظيًا، وكأنها تحاول استغلال الموقف بشكل يوحي بأنها الضحية، ربما لتبرير تصرفها أو لتحمي نفسها مهنيًا عندها قلت لها: \"أنا بقيمك\"، فردت باستهتار: \"عادي قيّمي!\"، فقلت لها: \"بدلًا من هذا الأسلوب، حاولي على الأقل إرضاء العميل، اعتذري، قولي ما كنت منتبهة، أو ما شفتك، وأنا وقتها من نفسي برضى\". لكنها لم تُبدِ أي حرص على تهدئة الموقف أو الاعتذار، بل تمادت في ردودها غير اللائقة للأسف، رد الموظفة لم يكن مهنيًا، حيث قالت: \"مو من واجبي أجي أناديك، كان جيتي!\"، كما أنكرت أنها أشارت إليّ أو نادتني من قبل. هذا الرد يحمل في طيّاته استهانة واضحة بالمراجع، ويُظهر عدم احترام ولا مبالاة. وعندما طالبتها بالاعتذار رفضت، وقالت: \"عادي قيمي أو اشتكي\"، وعليها اريد اتخاذ الإجراءات المناسبة ","On Wednesday, at 2:25 p.m., I entered the department. There was a Filipino employee serving a customer at her desk, and an elderly man was sitting in the chair. I stood in the designated waiting area and noticed a number of Saudi female employees in their offices, without any apparent preoccupation except for one employee on the left who was explaining something to a Filipino employee. I waited for a long time without any of the employees offering to help me, despite the fact that it was clear that the Filipino employee was busy and that there was pressure on her services. Instead of distributing roles and easing the burden on her, all the employees ignored me. Other clients were received after me and served immediately. After everyone had finished, I was finally called. When I approached the employee, I expressed my surprise and resentment at this behavior, and explained to her that it was unacceptable to ignore the client in this manner, especially since I had been standing clearly for a long time. When she called me, I said to her: “Are you pointing at me?” She responded in a provocative tone: “No, I didn’t point at you. I called you with my eyes!” This expression carried a lot of contempt and disrespect. I was surprised by her response and said, \"How could you say that? It's as if you mean you don't see anything in me!\" Which I considered a lack of respect for me as a customer. Later, I noticed that she started trying to turn the situation around on me, suggesting that I had verbally attacked her, as if she was trying to exploit the situation in a way that made her appear the victim, perhaps to justify her behavior or to protect herself professionally. Then I said to her, \"I am evaluating you,\" and she responded indifferently, \"It's okay, evaluate me!\" I told her, \"Instead of this approach, at least try to satisfy the customer. Apologize, say you weren't paying attention, or that you didn't see me, and I would be satisfied at that.\" However, she showed no interest in calming the situation or apologizing, but rather went further with her inappropriate responses, unfortunately. The employee's response was unprofessional, as she said, \"It's not my job to call you, you should have come!\" She also denied that she had ever referred to me or called me before. This response clearly shows contempt for the reviewer and displays a lack of respect and indifference. When I asked her to apologize, she refused, saying, \"Evaluate me or I'll file a complaint.\" I want to take appropriate action.","قسم التقارير الطبيبة",{"$nulls":6},"Satisfied",{"$nulls":3},"patient ",{"$nulls":3},5085,1007926551,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-10-14T15:40:00","هيا الرويلي","48 Hours",null,null,5057,1191846722,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2025-10-09T20:42:00","هيا الرويلي","48 Hours",null,null,5026,2403842244,"المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-10-05T19:12:00","هيا الرويلي","More than 72 hours",null,null,5058,1087121396,"ذوي المراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-10-10T17:45:00","هيا الرويلي","24 Hours"]
[null,6,4990,2512209988,"المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-10-02T10:04:00","هيا الرويلي","24 Hours","2025-10-02","09:50:00","هيا الرويلي ","2025-10-02","10:04:00","2025-10-02","11:27:00","هيا الرويلي ","2025-10-02","11:33:00","هيا الرويلي",0.061805555553291924,{"$nulls":3},-45932.48125,{"$nulls":3},0,{"$nulls":4},-45932.48125,{"$nulls":3},-45932.48125,"2025-10-02","12:29:00",0.03888888889196096,"2025-10-02","12:58:00","هيا الرويلي",0.05902777778101154,null,null,"Insurance issue","موافقات التامين ","افاد المراجع بانه لم يتم رفع المبررات الكافيه للتامين حين تقديم الخدمه ","The patient stated that sufficient justifications were not provided to the insurance at the time the service was rendered.","قسم الموافقات ",{"$nulls":6},"Satisfied",{"$nulls":3},"hosbital",{"$nulls":3},5094,2524060916,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-10-16T13:38:00","اشواق الحربي","24 Hours",null,null,5071,1012660674,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2025-10-12T16:20:00","اشواق الحربي","24 Hours",null,null,5038,1039028509,"المراجع","التنويم","الطبي","تنويم الباطنية","2025-10-07T14:05:00","هيا الرويلي","24 Hours",null,null,5070,2354849479,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-10-12T15:17:00","اشواق الحربي","48 Hours"]
[null,7,4994,1119304788,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-10-02T15:21:00","اشواق الحربي","More than 72 hours","2025-10-02","15:21:00","اشواق الحربي","2025-10-02","15:21:00",{"$nulls":3},"2025-10-02","15:32:00","اشواق الحربي",0.00763888889196096,"2025-10-04","08:58:00",null,1.726388888891961,"2025-10-05","09:02:00",null,1.0027777777722804,"2025-10-06","08:39:00","اشواق الحربي","No response",3.7131944444481633,{"$nulls":3},-45932.64722222222,"2025-10-06","12:48:00",3.8861111111109494,"2025-10-06","13:40:00","اشواق الحربي",3.922222222223354,null,null,"Service Issues","تأخير بالخدمة","تم تصنيف الحالة كطارئة (خراج)، وتم الحضور إلى قسم الطوارئ، إلا أنه تم رفض استقبالها وتوجيهها إلى العيادات، رغم حاجتها إلى فحص سريع.\"","The case was classified as an emergency (abscess), and the patient was brought to the emergency department, but was refused admission and directed to the clinics, despite the need for a quick examination.","اطباء الطوارى","2025-10-02","تم التواصل مع د.حازم وابلاغة بالرد وعليها لم يتم الرد الى الان من قبل القسم او الدكتور ","لم يتم الرد رغم التواصل مع د.حازم وابلاغة بأنها شكوى وزارة الصحة","اطباء الطوارى",null,null,"Satisfied",{"$nulls":3},"patient ",{"$nulls":3},5109,2495553667,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-10-19T13:16:00","اشواق الحربي","24 Hours",null,null,5088,1075079010,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-10-15T14:18:00","اشواق الحربي","24 Hours",null,null,5039,1039028509,"المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2025-10-07T14:13:00","هيا الرويلي","24 Hours",null,null,5074,1141265858,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-10-12T20:44:00","اشواق الحربي","48 Hours"]
[null,8,4996,1106857459,"المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-10-02T17:11:00","اشواق الحربي","72 Hours","2025-10-02","16:20:00","اشواق الحربي","2025-10-02","17:11:00","2025-10-02","17:52:00","اشواق الحربي","2025-10-02","17:54:00","اشواق الحربي",0.029861111113859806,"2025-10-04","08:59:00",null,1.6284722222189885,{"$nulls":3},-45934.37430555555,{"$nulls":4},-45932.745833333334,{"$nulls":3},-45932.745833333334,"2025-10-04","12:32:00",1.7763888888875954,"2025-10-05","09:07:00","اشواق الحربي",2.634027777778101,"15454 \n16211","Dr HANI MOHAMMED MOUSA\nDr FARHAN ABDELAZEEZ","Attitude + MisCoordination ","تأخير بالخدمة ","أود أن أرفع لسعادتكم هذه الشكوى بخصوص ما واجهته في عيادة علاج أعصاب الأسنان، والتي أرى أنها تتطلب معالجة عاجلة، نظرًا لتأثيرها المباشر على حقوق المرضى وجودة الخدمة المقدمة، وأوجز لكم الملاحظات فيما يلي:\n\nغياب التغطية الطبية الكافية في الفترة المسائية:\nعند مراجعتي للعيادة في الفترة من الساعة 4:30 إلى 5:00 مساءً، لم يكن هناك سوى طبيب واحد مختص بأعصاب الأسنان، مما يُعد خللًا في التغطية الطبية. من المفترض وجود أكثر من مختص لضمان استمرارية الخدمة وتغطية المواعيد بشكل مناسب.\n\nضعف التنسيق بين الأقسام والأطباء:\nلوحظ غياب التنسيق بين الكوادر الطبية، حيث لم يكن هناك علم مسبق لدى النظام أو الأطباء الآخرين بالإجراء العلاجي الذي وصلت إليه، مما تسبب في ارتباك وتأخير في تقديم الخدمة.\n\nأخطاء مالية وعدم شفافية:\nتم خصم مبلغ (400 ريال) من حسابي دون علم مسبق، وذلك رغم أن الطبيب الذي راجعته لم يكن مختصًا في أعصاب الأسنان. وقد تم إبلاغي لاحقًا بإمكانية استرجاع المبلغ أو تحويله إلى رصيد، وهذا يُعد خللًا إداريًا يؤثر على ثقة المريض بالمستشفى.\n\nضعف التواصل مع المريض:\nقسم التنسيق لا يقوم بإشعار المرضى بأي تحديثات أو تغييرات، سواء عبر الاتصال الهاتفي أو الرسائل النصية، مما يترك المراجع في حالة من الغموض حول مواعيده أو الإجراء المطلوب.\n\nوعليه، أرجو منكم التفضل بالنظر في هذه الملاحظات واتخاذ ما يلزم من إجراءات تصحيحية. وفي حال عدم اتخاذ إجراء مناسب، فإنني – مع كامل الأسف – سأضطر إلى تصعيد الموضوع لمعالي وزير الصحة، فهد بن عبدالرحمن الجلاجل، وإلى الجهات المختصة في الوزارة.","I would like to submit this complaint to you regarding what I encountered at the Endodontics Clinic. I believe it requires urgent action, given its direct impact on patients' rights and the quality of service provided. I summarize my observations below:\n\nLack of adequate medical coverage in the evening:\nWhen I visited the clinic between 4:30 and 5:00 PM, there was only one endodontist, which constitutes a deficiency in medical coverage. More than one specialist should be present to ensure continuity of service and adequate appointment coverage.\n\nPoor coordination between departments and doctors:\nA lack of coordination was observed among medical staff, as neither the system nor other doctors had prior knowledge of the treatment procedure I was undergoing, causing confusion and delays in service delivery.\n\nFinancial errors and lack of transparency:\nAn amount of 400 riyals was deducted from my account without prior knowledge, even though the doctor I saw was not an endodontist. I was later informed that the amount could be refunded or transferred to a credit card. This constitutes an administrative error that affects patient confidence in the hospital.\n\nPoor communication with patients:\nThe Coordination Department does not notify patients of any updates or changes, whether by phone or text message, leaving patients uncertain about their appointments or the required procedure.\n\nAccordingly, I kindly request that you consider these comments and take the necessary corrective action. If appropriate action is not taken, I will, with deep regret, be forced to escalate the matter to His Excellency the Minister of Health, Fahd bin Abdulrahman Al-Jalajel, and to the relevant authorities within the Ministry.","عيادة الاسنان",{"$nulls":6},"Satisfied",{"$nulls":3},"patient ",{"$nulls":3},5147,2276530066,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-10-25T09:20:00","هيا الرويلي","24 Hours",null,null,5111,1121286288,"وزارة الصحة","التنويم","الطبي","تنويم الجراحة العامة","2025-10-19T14:57:00","هيا الرويلي","48 Hours",null,null,5067,2567540998,"المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-10-12T00:09:00","هيا الرويلي","24 Hours",null,null,5075,1034600682,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المتوسطة","2025-10-12T21:34:00","اشواق الحربي","24 Hours"]
[null,9,4996,1106857459,"المراجع","العيادات الخارجية","الإداري","التنسيق","2025-10-02T16:20:00","اشواق الحربي","72 Hours","2025-10-02","16:20:00","اشواق الحربي","2025-10-02","16:20:00","2025-10-02","17:52:00","اشواق الحربي","2025-10-02","17:53:00","اشواق الحربي",0.06458333333284827,"2025-10-04","08:59:00",null,1.6291666666656965,{"$nulls":3},-45934.37430555555,{"$nulls":4},-45932.74513888889,{"$nulls":3},-45932.74513888889,"2025-10-04","12:25:00",1.7722222222218988,"2025-10-05","09:06:00","اشواق الحربي",2.634027777778101,null,null,"Service Issues","تأخير بالخدمة وضعف التنسيق","أود أن أرفع لسعادتكم هذه الشكوى بخصوص ما واجهته في عيادة علاج أعصاب الأسنان، والتي أرى أنها تتطلب معالجة عاجلة، نظرًا لتأثيرها المباشر على حقوق المرضى وجودة الخدمة المقدمة، وأوجز لكم الملاحظات فيما يلي:\n\nغياب التغطية الطبية الكافية في الفترة المسائية:\nعند مراجعتي للعيادة في الفترة من الساعة 4:30 إلى 5:00 مساءً، لم يكن هناك سوى طبيب واحد مختص بأعصاب الأسنان، مما يُعد خللًا في التغطية الطبية. من المفترض وجود أكثر من مختص لضمان استمرارية الخدمة وتغطية المواعيد بشكل مناسب.\n\nضعف التنسيق بين الأقسام والأطباء:\nلوحظ غياب التنسيق بين الكوادر الطبية، حيث لم يكن هناك علم مسبق لدى النظام أو الأطباء الآخرين بالإجراء العلاجي الذي وصلت إليه، مما تسبب في ارتباك وتأخير في تقديم الخدمة.\n\nأخطاء مالية وعدم شفافية:\nتم خصم مبلغ (400 ريال) من حسابي دون علم مسبق، وذلك رغم أن الطبيب الذي راجعته لم يكن مختصًا في أعصاب الأسنان. وقد تم إبلاغي لاحقًا بإمكانية استرجاع المبلغ أو تحويله إلى رصيد، وهذا يُعد خللًا إداريًا يؤثر على ثقة المريض بالمستشفى.\n\nضعف التواصل مع المريض:\nقسم التنسيق لا يقوم بإشعار المرضى بأي تحديثات أو تغييرات، سواء عبر الاتصال الهاتفي أو الرسائل النصية، مما يترك المراجع في حالة من الغموض حول مواعيده أو الإجراء المطلوب.\n\nوعليه، أرجو منكم التفضل بالنظر في هذه الملاحظات واتخاذ ما يلزم من إجراءات تصحيحية. وفي حال عدم اتخاذ إجراء مناسب، فإنني – مع كامل الأسف – سأضطر إلى تصعيد الموضوع لمعالي وزير الصحة، فهد بن عبدالرحمن الجلاجل، وإلى الجهات المختصة في الوزارة.","I would like to submit this complaint to you regarding what I encountered at the Endodontics Clinic. I believe it requires urgent action, given its direct impact on patients' rights and the quality of service provided. I summarize my observations below:\n\nLack of adequate medical coverage in the evening:\nWhen I visited the clinic between 4:30 and 5:00 PM, there was only one endodontist, which constitutes a deficiency in medical coverage. More than one specialist should be present to ensure continuity of service and adequate appointment coverage.\n\nPoor coordination between departments and doctors:\nA lack of coordination was observed among medical staff, as neither the system nor other doctors had prior knowledge of the treatment procedure I was undergoing, causing confusion and delays in service delivery.\n\nFinancial errors and lack of transparency:\nAn amount of 400 riyals was deducted from my account without prior knowledge, even though the doctor I saw was not an endodontist. I was later informed that the amount could be refunded or transferred to a credit card. This constitutes an administrative error that affects patient confidence in the hospital.\n\nPoor communication with patients:\nThe Coordination Department does not notify patients of any updates or changes, whether by phone or text message, leaving patients uncertain about their appointments or the required procedure.\n\nAccordingly, I kindly request that you consider these comments and take the necessary corrective action. If appropriate action is not taken, I will, with deep regret, be forced to escalate the matter to His Excellency the Minister of Health, Fahd bin Abdulrahman Al-Jalajel, and to the relevant authorities within the Ministry.",{"$nulls":7},"Satisfied",{"$nulls":3},"patient ",{"$nulls":3},5176,1217294196,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-10-28T14:20:00","اشواق الحربي","24 Hours",null,null,5116,1020251557,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-10-20T15:31:00","هيا الرويلي","24 Hours",null,null,5076,2432373070,"المراجع","التنويم","التمريض","تمريض الحضانة","2025-10-13T21:17:00","هيا الرويلي","48 Hours",null,null,5091,2591905456,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-10-16T03:22:00","اشواق الحربي","More than 72 hours"]
[null,10,5005,2501894931,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الصدرية (أطفال)","2025-10-04T20:11:00","هيا الرويلي","24 Hours","2025-10-04","18:41:00","هيا الرويلي ","2025-10-04","20:11:00","2025-10-04","20:33:00","هيا الرويلي ","2025-10-04","20:35:00","هيا الرويلي",0.016666666670062114,"2025-10-05","08:49:00",null,0.5097222222175333,{"$nulls":3},-45935.36736111111,{"$nulls":4},-45934.85763888889,{"$nulls":3},-45934.85763888889,"2025-10-05","12:03:00",0.6444444444423425,"2025-10-05","13:00:00","هيا الرويلي",0.6840277777737356,4963,"ABDULLAH ALSHAMRANI","Policy Compliance Issues","اسلوب تعامل ","تفيد والدة الطفل بانه حين سالت الطبيب عن شرح الدواء مره اخرى رفض الطبيب الشرح بأسلوب غير مهني ","\"The child's mother reported that when she asked the doctor to explain the medication again, the doctor refused to do so in an unprofessional manner.\"","عيادات الاطفال ",{"$nulls":6},"No Response",{"$nulls":3},"patient ",{"$nulls":14},5127,2417972615,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-10-22T10:44:00","اشواق الحربي","24 Hours",null,null,5082,1034600682,"المراجع","التنويم","الخدمات المساندة","قسم النظافة","2025-10-14T13:10:00","اشواق الحربي","24 Hours",null,null,5092,3586249082,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة عظام (أطفال)",45946.4125,"منتهى الزغيبي","More than 72 hours"]
[null,11,5020,1110404595,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-10-05T14:01:00","اشواق الحربي","24 Hours","2025-10-06","14:01:00","اشواق الحربي","2025-10-05","14:01:00",{"$nulls":3},"2025-10-05","14:07:00","اشواق الحربي",4.166666665696539E-3,{"$nulls":3},-45935.58819444444,{"$nulls":3},0,{"$nulls":4},-45935.58819444444,{"$nulls":3},-45935.58819444444,"2025-10-05","22:09:00",0.3347222222291748,"2025-10-06","08:20:00","اشواق الحربي",0.7590277777781012,null,null,"Insurance issue","موافقة تأمين","بتاريخ الثلاثاء 19/08/2025، تم زيارة مقدم الخدمة لمتابعة حالة الحمل، وأوصت الطبيبة بإجراء مجموعة من التحاليل، من ضمنها تحليل الجينات الوراثية. وعند التوجه إلى قسم الاستقبال لدفع نسبة التحمل، تم إبلاغي بأن نسبة التحمل تبلغ 40 ريالًا فقط، دون أي توضيح لقيمة تحليل الجينات الوراثية التي تبلغ 4,300.15 ريال، ولم يتم إعلامي بأن هذا التحليل غير مغطى من قبل شركة التأمين (بوبا).\n\nعلمًا بأنني كنت أتابع بشكل مستمر حد تغطية الحمل والولادة عبر تطبيق بوبا، ولم يظهر أي استنفاد أو خصم للمبلغ في حينه، مما جعلني أعتقد أن التحليل مشمول ضمن التغطية.\n\nولكن، قبل قرابة أسبوع فقط، وبعد مرور أكثر من شهر على إجراء التحليل، تفاجأت بأنه تم خصم مبلغ 4,300.15 ريال من حد تغطية الحمل والولادة.\nوعند تواصلي مع شركة التأمين (بوبا)، تم إفادتي بأنه لا يوجد أي تغطية لتحليل الجينات الوراثية من الأساس، وأنه لا يمكن لشركة التأمين تحمل تكاليف هذا التحليل. كما تم إبلاغي بأن مقدم الخدمة قام بتغيير أو رفع طلبات مغايرة للتحليل الحقيقي بهدف تحصيل المبلغ من التأمين.\n\nوقد قمت برفع شكوى عبر بريد بوبا الخاص بالرعاية الطبية بتاريخ 02/10/2025، وأرغب الآن باسترداد المبلغ الذي تم خصمه من حد التغطية بشكل غير مبرر، خاصة أن الخدمة ليست مشمولة بالتأمين من الأصل، وكان يفترض إعلامي بتكلفتها الفعلية قبل تنفيذها.","On Tuesday, August 19, 2025, I visited the healthcare provider for a follow-up on my pregnancy. The doctor recommended a series of tests, including a genetic analysis. When I went to the reception desk to pay my co-pay, I was informed that the co-pay was only SAR 40, without any explanation of the cost of the genetic analysis, which amounts to SAR 4,300.15. I was also not informed that this test is not covered by Bupa.\n\nI had been continuously monitoring my maternity and childbirth coverage limit through the Bupa app, and no deductions or deductions were shown at the time, which led me to believe the test was covered.\n\nHowever, just about a week ago, more than a month after the test, I was surprised to find that SAR 4,300.15 had been deducted from my maternity and childbirth coverage limit.\nWhen I contacted Bupa, I was informed that there was no coverage for the genetic analysis at all, and that the insurance company could not cover the costs of this test. I was also informed that the service provider had altered or submitted claims that were inconsistent with the actual analysis in order to collect the amount from the insurance company.\n\nI filed a complaint via Bupa's Medicare email on October 2, 2025, and I now wish to receive a refund for the amount unjustifiably deducted from the coverage limit, especially since the service was not covered by insurance in the first place, and I should have been informed of its actual cost before it was performed.","قسم الموافقات الطبيبة","2025-10-05",{"$nulls":5},"Dissatisfied",{"$nulls":3},"hosbital",{"$nulls":14},5137,1181433515,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأسنان","2025-10-23T16:00:00","هيا الرويلي","72 Hours",null,null,5089,1116343227,"المراجع","الطوارئ","الإداري","استقبال الطوارئ","2025-10-15T15:19:00","اشواق الحربي","24 Hours",null,null,5096,1066375823,"ذوي المراجع","التنويم","الإداري","قسم الأمن","2025-10-16T15:26:00","اشواق الحربي","72 Hours"]
[null,12,5026,2403842244,"المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-10-05T19:12:00","هيا الرويلي","More than 72 hours","2025-10-05","18:58:00","هيا الرويلي ","2025-10-05","19:12:00","2025-10-06","13:46:00","هيا الرويلي","2025-10-06","13:47:00","هيا الرويلي",0.7743055555547471,"2025-10-07","08:13:00",null,0.7680555555562023,"2025-10-08","09:52:00",null,1.0687499999985448,{"$nulls":4},-45936.57430555556,{"$nulls":3},-45936.57430555556,"2025-10-13","19:58:00",7.257638888884685,"2025-10-14","13:18:00","هيا الرويلي",7.979861111110949,null,null,"Service Issues","خطا في تقديم الخدمه المقدمه ","افاد المراجع بانه يشتكي من الم في الاسنان ولم تقدم الخدمه بشكل جيد ","The patient reported complaining of tooth pain and stated that the service was not provided adequately.","عيادات الاسنان ",{"$nulls":6},"Satisfied",{"$nulls":3},"patient ",{"$nulls":14},5150,1095613194,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2025-10-25T16:47:00","اشواق الحربي","24 Hours",null,null,5099,2088498999,"المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-10-18T13:19:00","اشواق الحربي","72 Hours",null,null,5107,1208623221,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2025-10-19T14:00:00","اشواق الحربي","72 Hours"]
[null,13,5028,1093378733,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-10-06T12:40:00","هيا الرويلي","48 Hours","2025-10-06","12:40:00","هيا الرويلي ","2025-10-06","12:40:00",{"$nulls":3},"2025-10-06","12:45:00","هيا الرويلي",3.4722222189884633E-3,{"$nulls":3},-45936.53125,{"$nulls":3},0,{"$nulls":4},-45936.53125,{"$nulls":3},-45936.53125,"2025-10-07","00:46:00",0.5006944444467081,"2025-10-07","13:31:00","هيا الرويلي",1.031944444446708,14761," DOAA AWAD MASSOUD MOHAMED","Attitude","رفض تقديم الخدمه ","تم رفض تقديم الخدمه للمريضه من قبل الدكتوره دعاء لوجود شكوى سابقه من قبلها ","\"The service was denied to the patient by Dr. Doaa due to a previous complaint filed by the patient.\"","عيادات النساء والولاده ",{"$nulls":6},"Dissatisfied",{"$nulls":3},"patient ",{"$nulls":14},5160,1208564839,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-10-27T12:53:00","هيا الرويلي","72 Hours",null,null,5101,1101944310,"المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-10-18T13:14:00","اشواق الحربي","48 Hours",null,null,5119,1141265858,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-10-21T13:15:00","اشواق الحربي","24 Hours"]
[null,14,5031,1022743049,"ذوي المراجع","التنويم","الطبي","قسم العلاج التنفسي","2025-10-06T16:42:00","هيا الرويلي","More than 72 hours","2025-10-06","16:16:00","هيا الرويلي ","2025-10-06","16:42:00","2025-10-06","17:29:00","هيا الرويلي","2025-10-06","19:11:00","هيا الرويلي",0.10347222222480923,"2025-10-07","08:14:00",null,0.5437499999970896,"2025-10-08","09:52:00",null,1.0680555555591127,{"$nulls":4},-45936.799305555556,{"$nulls":3},-45936.799305555556,"2025-10-10","10:07:00",3.6222222222204437,"2025-10-11","11:59:00","هيا الرويلي",4.69999999999709,16814," MOHAMMED KHALID MOHAMMED ALHAZMI","Treatment Issues","اسلوب تعامل ","اسلوب غير مهني من قبل الاخصائي ","\"The specialist demonstrated unprofessional conduct.\"","العلاج التنفسي ",{"$nulls":6},"Neutral",{"$nulls":3},"patient ",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},5168,1063391989,"وزارة الصحة","العيادات الخارجية","الإداري","إدارة العيادات الخارجيه","2025-10-28T09:28:00","هيا الرويلي","48 Hours",null,null,5102,2401050865,"المراجع","التنويم","الطبي","قسم التخدير","2025-10-18T14:05:00","اشواق الحربي","48 Hours",null,null,5161,1090235761,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات القلب","2025-10-27T15:54:00","اشواق الحربي","48 Hours"]
[null,15,5033,"‏1039028509","ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-10-06T19:06:00","هيا الرويلي","24 Hours","2025-10-06","18:53:00","هيا الرويلي ","2025-10-06","19:06:00","2025-10-06","19:10:00","هيا الرويلي","2025-10-06","19:11:00","هيا الرويلي",0.003472222226264421,"2025-10-07","08:14:00",null,0.5437499999970896,{"$nulls":3},-45937.34305555555,{"$nulls":4},-45936.799305555556,{"$nulls":3},-45936.799305555556,"2025-10-07","12:58:00",0.7409722222218988,"2025-10-07","13:36:00","هيا الرويلي",0.7673611111094942,null,null,"Delay Service","تاخير في اظهار نتائج التحليل ","تاخير ظهور نتائج التحاليل التي عملت من تاريخ 4 سبتمبر ","Delay in Receiving Test Results Conducted on September 4","قسم المختبر ",{"$nulls":6},"Satisfied",{"$nulls":3},"patient ",{"$nulls":3},"منتهى الزغيبي",0,{"$f":"BR17/BR20","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"BR17","v":0},{"$nulls":3},5169,1067597839,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-10-28T09:41:00","هيا الرويلي","24 Hours",null,null,5103,1002298113,"المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-10-18T16:16:00","هيا الرويلي","24 Hours",null,null,5163,2528165992,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات قلب (أطفال)","2025-10-27T17:37:00","اشواق الحربي","More than 72 hours"]
[null,16,5038,1039028509,"المراجع","التنويم","الطبي","تنويم الباطنية","2025-10-07T14:05:00","هيا الرويلي","24 Hours","2025-10-07","14:05:00","هيا الرويلي ","2025-10-07","14:05:00",{"$nulls":3},"2025-10-07","14:13:00","هيا الرويلي",0.00555555555911269,"2025-10-07","16:17:00",null,0.08611111110803904,"2025-10-08","09:52:00",null,0.7326388888905058,{"$nulls":4},-45937.592361111114,{"$nulls":3},-45937.592361111114,"2025-10-08","22:38:00",1.3506944444452529,"2025-10-08","12:43:00","هيا الرويلي",0.9375,14766,"AMNA MAHMOUD FADLELMULA ELKHIDIR","Delay Service","تاخير في اعادة  تسليم عينه للمريضه ","تاخير في ابلاغ المريض بعدم كفاية عينة الخزعه ","Delay in Receiving Test Results Conducted on September 4","تنويم الباطنيه ",{"$nulls":6},"Satisfied",{"$nulls":3},"patient ",{"$nulls":3},"هيا الرويلي ",2,{"$f":"BR18/BR20","v":{"v":0.2,"d":"20.00%"}},1,1,0,0,{"$f":"BR18","v":2},{"$nulls":3},5173,1055687378,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2025-10-28T09:54:00","هيا الرويلي","48 Hours",null,null,5105,1117399517,"المراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-10-19T13:52:00","اشواق الحربي","24 Hours",null,null,5179,1142660339,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-10-28T18:52:00","اشواق الحربي","24 Hours"]
[null,17,5039,1039028509,"المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2025-10-07T14:13:00","هيا الرويلي","24 Hours","2025-10-07","14:13:00","هيا الرويلي ","2025-10-07","14:13:00",{"$nulls":3},"2025-10-07","14:17:00","هيا الرويلي",2.7777777722803876E-3,{"$nulls":3},-45937.595138888886,{"$nulls":3},0,{"$nulls":4},-45937.595138888886,{"$nulls":3},-45937.595138888886,"2025-10-07","19:19:00",0.20972222222189885,"2025-10-08","12:44:00","هيا الرويلي",0.9354166666671517,18149,"NAYANA SOMASHETTIHALLY BASAVARAJU","Delay Service","تاخير في اعادة  تسليم عينه للمريضه ","تاخير في ابلاغ المريض بعدم كفاية عينة الخزعه ","Delay in Receiving Test Results Conducted on September 4","تمريض الباطنيه ",{"$nulls":6},"Satisfied",{"$nulls":3},"patient ",{"$nulls":3},"أشواق الحربي",8,{"$f":"BR19/BR20","v":{"v":0.8,"d":"80.00%"}},6,1,1,0,8,{"$nulls":3},5175,1159313376,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-10-28T12:38:00","هيا الرويلي","More than 72 hours",null,null,5112,1091917342,"المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-10-19T18:46:00","هيا الرويلي","72 Hours"]
[2,18,5041,1085883245,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-10-08T12:39:00","اشواق الحربي","24 Hours","2025-10-08","12:39:00","اشواق الحربي","2025-10-08","12:39:00",{"$nulls":3},"2025-10-08","12:44:00","اشواق الحربي",3.4722222189884633E-3,{"$nulls":3},-45938.53055555555,{"$nulls":3},0,{"$nulls":4},-45938.53055555555,{"$nulls":3},-45938.53055555555,"2025-10-08","21:49:00",0.3784722222262644,"2025-10-09","08:12:00","اشواق الحربي",0.8111111111138598,null,null,"Insurance issue","مشكلة تتعلق بالتأمين","تقدمتُ بشكوى لدى شركة التأمين تحمل الرقم (8B5C735951TAW) بخصوص رفض الشركة الطلب رقم (83466387) المتعلق بالموافقة على تغطية إجراء طبي لتركيب دعامة للرباط الصليبي. وقد تم رفض الطلب بحجة عدم توفر تقرير من مقدم الخدمة.\n\nلاحقًا، تم رفض الشكوى من قبل شركة التأمين، وعليه تقدمت بشكوى أخرى إلى هيئة التأمين تحمل الرقم (00295433SR)، اعتراضًا على قرار الرفض.\n\nوكان رد هيئة التأمين أن سبب عدم الموافقة على تغطية الحالة يعود إلى أن الخطة العلاجية (الكود) المقدمة لا تُعد الخيار المناسب لمعالجة الحالة الطبية، وتم توجيهي من قبل ممثل الهيئة إلى التواصل مع مقدم الخدمة لطلب رفع الكود المناسب للإجراء المطلوب (الدعامة).\n\nبعد التواصل المتكرر مع مقدم الخدمة، أفادوا بأن الكود المستخدم هو الكود الصحيح والوحيد لمثل هذه الحالة. كما قام الطبيب المعالج بتقديم توضيح إضافي لشركة التأمين، موضحًا أن الكود المستخدم وهو:\n\nTENODESIS ARTICULAR-EXTRA LATERAL REPAIR OF RUPTURED COLLATERAL LIGAMENT\nهو الكود الملائم للإجراء المطلوب، ولا يوجد كود بديل.\n\nوعلى الرغم من ذلك، استمرت شركة التأمين برفض الطلب، كما استمر مقدم الخدمة برفض تقديم كود بديل، مما تسبب في استمرار المشكلة دون حل من كلا الطرفين.\n\nوعليه، ألتمس منكم التكرم بالتدخل والتوجيه اللازم إما لشركة التأمين أو لمقدم الخدمة لرفع كود مختلف أو إيجاد حل مناسب لهذه الإشكالية، بما يضمن حصولي على التغطية العلاجية المستحقة.","I filed a complaint with my insurance company, number 8B5C735951TAW, regarding the company's refusal of request No. 83466387, regarding approval to cover a medical procedure for the placement of a cruciate ligament brace. The request was denied due to the lack of a report from the service provider.\n\nLater, the insurance company rejected the complaint. I then filed another complaint with the Insurance Authority, number 00295433SR, objecting to the refusal.\n\nThe Insurance Authority responded that the reason for not approving coverage was that the treatment plan (code) provided was not an appropriate option to address the medical condition. A representative from the Authority instructed me to contact the service provider to request that they update the appropriate code for the requested procedure (brace).\n\nAfter repeated contact with the service provider, they informed me that the code used was the correct and only code for this case. The treating physician also provided additional clarification to the insurance company, explaining that the code used, which is:\n\nTENODESIS ARTICULAR-EXTRA LATERAL REPAIR OF RUPTURED COLLATERAL LIGAMENT\n, is the appropriate code for the requested procedure, and there is no alternative code.\n\nDespite this, the insurance company continued to reject the request, and the service provider continued to refuse to provide an alternative code, causing the problem to persist without resolution for either party.\n\nAccordingly, I request your kind intervention and the necessary guidance to either the insurance company or the service provider to change the code or find an appropriate solution to this problem, ensuring I receive the medical coverage I deserve.","قسم الموافقات الطبيبة",{"$nulls":6},"Dissatisfied",{"$nulls":3},"hosbital",{"$nulls":3},"Total",{"$f":"SUBTOTAL(9,BR17:BR19)","v":10},{"$f":"BS17+BS18+BS19","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,BT17:BT19)","v":7},{"$f":"SUBTOTAL(9,BU17:BU19)","v":2},1,0,{"$f":"SUBTOTAL(9,BX17:BX19)","v":10},{"$nulls":14},5112,1091917342,"المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-10-19T18:46:00","هيا الرويلي","72 Hours"]
[null,19,5044,1012660674,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-10-08T13:45:00","اشواق الحربي","24 Hours","2025-10-08","13:45:00","اشواق الحربي","2025-10-08","13:45:00",{"$nulls":3},"2025-10-08","14:08:00","اشواق الحربي",0.015972222223354038,{"$nulls":3},-45938.58888888889,{"$nulls":3},0,{"$nulls":4},-45938.58888888889,{"$nulls":3},-45938.58888888889,"2025-10-08","21:14:00",0.29583333333721384,"2025-10-09","08:13:00","اشواق الحربي",0.7534722222262644,null,null,"Insurance issue","مشاكل بالتأمين","شكوى ضد شركة بوبا العربية ومستشفى الحمادي لعدم التزامهما باللائحة التنفيذية لحماية مستفيدي التأمين الصحي وبصفتي وكيلة عن والدي برقم (472120773) أتقدم لسعادتكم بهذه الشكوى \nكانت حالة والدي منذ الدخول  “عملية قلب مفتوح وهناك تأمين”، وخلال النقاش، حرصت الوالدة على نقل الوالد إلى المستشفى العسكري نظرًا لوجود ملف طبي سابق له هناك، لكن الطبيب أكد لها أن الكادر الطبي في الحمادي من ذات الطاقم العامل في العسكري، وأن التأمين سيتكفل بكامل التكاليف، ولم يتم إشعارنا بأي مبالغ إضافية أو تجاوزات مالية مع التاكيد على ان الوالد لدية تامين VVIP مع شركة بوبا العربية وبعد العملية، نُقل إلى جناح ملكي، ورغم تأكيد الوالدة على أننا لا نرغب بتحمل أي فروقات مالية، أكد المستشفى أن شركة بوبا العربية ستغطي جميع التكاليف غير أنه بعد انتهاء العلاج وخروج والدي ومن المنطق ان عمل اي اجراء لا يتم إلا بعد موافقة التامين كيف يتم السماح له بالخروج من المستشفى ولا زال لديه مبالغ  لم يتم سدادها ؟ ثم بعد ذلك فوجئنا بقيام المستشفى برفع دعوى قضائية ضد والدي  يطالبه فيها بالتكاليف العلاجية، وانتهت بصدور صك حكم من محكمة الاستئناف رقم (4731425897) وتاريخ 3/4/1447هـ بمبلغ (210,000) ريال. فأين دور شركة بوبا العربية التي تتحمل مسؤولية تغطية علاجه؟ كما أن المستشفى لم يبلغنا عند بدء العلاج أو أثناءه باستنفاد التغطية التأمينية، ولم يقم برفع طلب موافقة مسبقة إلى شركة التأمين قبل تقديم الخدمة، وهو ما يخالف الفقرة (5) من المادة (9) من لائحة حماية مستفيدي التأمين الصحي التي تنص على: (إيضاح الخطة العلاجية للمستفيد ومدى تغطيتها من ضمن الوثيقة، وفي حال وجود أي مبالغ إضافية يتكبدها المستفيد تفوق حدود المنفعة فيتوجب الحصول على توقيعه قبل القيام بأي إجراء علاجي)، لذلك آمل منكم مخاطبة شركة بوبا العربية وإلزامها بسداد الحكم المشار اليه أعلاه وتزويدنا بكافة التفاصيل المتعلقة بالعضوية رقم (30756179) وما صدر منها من موافقات وعدم موافقات وكافة المستندات من ضمنها الوثيقة وبالرغم من انه تم الرفع للهيئة التامين بشكوتين الاولى برقم (SR00315858) الثانية برقم (SR00319771) بسبب عدم تجاوب ورفض شركة بوبا العربية لتقديم اي مستندات او وثيقة او موافقات صادرة مع العلم انها الجهة المعنية الوحيدة بتلك المستندات. ","A complaint against Bupa Arabia and Al Hammadi Hospital for their failure to comply with the executive regulations for the protection of health insurance beneficiaries. As my father's representative, No. 472120773, I submit this complaint to you. My father's condition since admission was \"open-heart surgery and he has insurance.\" During the discussion, my mother insisted on transferring him to the military hospital due to his previous medical record there. However, the doctor assured her that the medical staff at Al Hammadi were from the same staff working at the military hospital, and that the insurance would cover all costs. We were not notified of any additional amounts or financial violations, and they emphasized that my father has VVIP insurance with Bupa Arabia. After the surgery, he was transferred to a royal suite. Despite my mother's insistence that we did not want to incur any financial differences, the hospital confirmed that Bupa Arabia would cover all costs. However, after the treatment was completed and my father was discharged, and logically, any procedure can only be performed after insurance approval, how can he be allowed to leave the hospital if he still has unpaid amounts? Then, we were surprised to find that the hospital filed a lawsuit against my father demanding payment for his medical expenses. The lawsuit resulted in a ruling from the Court of Appeal No. 4731425897, dated 4/3/1447 AH, for an amount of 210,000 riyals. So, what is the role of Bupa Arabia, which bears the responsibility of covering his treatment? The hospital did not inform us, at the start of treatment or during it, that the insurance coverage had been exhausted, and did not submit a request for prior approval to the insurance company before providing the service, which is in violation of paragraph (5) of Article (9) of the Health Insurance Beneficiaries Protection Regulations, which states: (Clarifying the treatment plan to the beneficiary and the extent of its coverage within the document, and in the event of any additional amounts incurred by the beneficiary that exceed the benefit limits, his signature must be obtained before performing any treatment procedure). Therefore, I hope that you will contact Bupa Arabia and oblige it to pay the judgment referred to above and provide us with all the details related to membership number (30756179) and the approvals and non-approvals issued from it and all the documents including the document, despite the fact that two complaints were submitted to the Insurance Authority, the first numbered (SR00315858) and the second numbered (SR00319771) due to the lack of response and refusal of Bupa Arabia to provide any documents, documents or approvals issued, knowing that it is the only party concerned with these documents.","قسم الموافقات الطبيبة",{"$nulls":6},"Dissatisfied",{"$nulls":3},"hosbital",{"$nulls":25},5112,1091917342,"المراجع","التنويم","الطبي","وحدة العناية المركزة","2025-10-19T18:46:00","هيا الرويلي","72 Hours"]
[null,20,5048,1159313376,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-10-08T18:24:00","هيا الرويلي","More than 72 hours","2025-10-08","18:10:00","هيا الرويلي ","2025-10-08","18:24:00","2025-10-08","18:56:00","هيا الرويلي","2025-10-08","18:57:00","هيا الرويلي",0.022916666661330964,{"$nulls":3},-45938.78958333333,{"$nulls":3},0,{"$nulls":4},-45938.78958333333,{"$nulls":3},-45938.78958333333,"2025-10-09","03:35:00",0.35972222222335404,"2025-10-15","15:44:00","هيا الرويلي",6.865972222221899,null,null,"Treatment Issues","استرداد مبلغ مالي ","يذكر والد المريضه بانه طلب عمليه جراحيه للكتف وتم عمل عملية ارجاع الكتف فقط مما اضطره لااجراء عملية كتف اخرى ودفع مبلغ اخر ","\"The patient's father stated that he had requested a surgical procedure for the shoulder, but only a shoulder reduction was performed. As a result, he was forced to undergo another shoulder surgery and pay an additional amount.\"","قسم الطوارئ ",{"$nulls":6},"Satisfied",{"$nulls":3},"patient ",{"$nulls":25},5113,1116634989,"المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-10-20T16:10:00","هيا الرويلي","48 Hours"]
[null,21,5054,1000212280,"ذوي المراجع","التنويم","الإداري","قسم الخدمة الإجتماعية","2025-10-09T10:00:00","اشواق الحربي","24 Hours","2025-10-09","09:12:00","اشواق الحربي","2025-10-09","10:00:00","2025-10-09","10:43:00","اشواق الحربي","2025-10-09","10:45:00","اشواق الحربي",0.03125,{"$nulls":3},-45939.447916666664,{"$nulls":3},0,{"$nulls":4},-45939.447916666664,{"$nulls":3},-45939.447916666664,"2025-10-09","11:21:00",0.02500000000145519,"2025-10-09","14:47:00","اشواق الحربي",0.1680555555576575,16300,"SHAHAD ALMOHAREB","Communication Issues","حضور بشكل عاجل بدعوى وجود مستجدات مهمة","بتاريخ 7 أكتوبر، تلقينا اتصالًا من الأخصائية \"شهد\"، حيث طلبت حضورنا فورًا إلى المستشفى بسبب وجود \"مستجدات مهمة\" تتعلق بالحالة الصحية للوالدة المنومة في العناية المركزة. أوضحت الأخصائية أن هناك تطورات تستدعي مناقشتها مع الطبيب، وعندما استفسرت منها عن تفاصيل هذه التطورات، رفضت الإفصاح عن أي معلومات، رغم أنني كنت قد زرت والدتي في نفس اليوم، وأكد لي الطبيب حينها أن حالتها مستقرة ولا يوجد ما يدعو للقلق.\n\nوفي اليوم التالي، الأربعاء 8 أكتوبر، حضرنا في الساعة 1 ظهرًا كما طُلب منا، وكان كل من الدكتور ع.، والدكتور العوض، والأخصائية شهد متواجدين. جلس معنا الطبيب، إلا أنه لم يُبلغنا بأي مستجدات، ولم يذكر وجود أي تغيير في الحالة الصحية، بل كانت مستقرة بفضل الله.\n\nنتساءل هنا: هل من المنطقي أن نُطلب للحضور ونُترك في حالة من القلق والتوتر لأكثر من 24 ساعة دون مبرر واضح؟ خصوصًا أن بيننا مرضى قلب وسكري، وهذا الضغط كان غير مبرر، وتسبب في إرباك جداول عملنا وحياتنا اليومية، لنكتشف في النهاية أنه لا توجد أي تطورات تستدعي الحضور العاجل.\n\nوللأسف، عند سؤال أحد إخوتي للطبيب ع. عن حالة الوالدة، أكد له أن الأمور مستقرة وجيدة. ولكن عند عودته، أخبرته الأخصائية شهد بمعلومات مناقضة لما قاله الطبيب، مما وضعنا في موقف محرج وغير مفهوم أمام إخوتي.","On October 7, we received a call from specialist \"Shahd\" requesting that we come immediately to the hospital due to \"important developments\" regarding our mother's health condition, who was in intensive care. The specialist explained that there were developments that required discussion with the doctor. When I asked her about the details of these developments, she refused to disclose any information, even though I had visited my mother that same day, and the doctor assured me that her condition was stable and there was no cause for concern.\n\nThe next day, Wednesday, October 8, we arrived at 1:00 PM as requested. Dr. A., Dr. Al-Awad, and specialist Shahd were present. The doctor sat with us, but did not provide us with any updates or mention any change in her health condition. Rather, she was stable, thank God.\n\nWe wonder: Is it reasonable to be summoned to the hospital and then left in a state of anxiety and stress for more than 24 hours without a clear justification? Especially since some of us have heart and diabetes patients, this pressure was unjustified and disrupted our work schedules and daily lives. We eventually discovered that there were no developments that warranted an urgent visit.\n\nUnfortunately, when one of my brothers asked Dr. A. about my mother's condition, he assured him that things were stable and good. However, upon his return, the specialist, Shahd, gave him information that contradicted what the doctor had said, putting us in an embarrassing and incomprehensible situation in front of my brothers.","قسم الخدمة الاجتماعية",{"$nulls":6},"Dissatisfied",{"$nulls":3},"patient ",{"$nulls":3},"CCHI",{"$f":"BR20","v":10},{"$f":"BR23/76","v":{"v":0.13157894736842105,"d":"13.16%"}},{"$nulls":8},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},5118,1100936655,"المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-10-21T11:32:00","منتهى الزغيبي","More than 72 hours"]
[null,22,5055,2512118338,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-10-09T12:28:00","اشواق الحربي","72 Hours","2025-10-09","12:28:00","اشواق الحربي","2025-10-09","12:28:00",{"$nulls":3},"2025-10-09","12:37:00","اشواق الحربي",6.2499999985448085E-3,{"$nulls":3},-45939.52569444444,{"$nulls":3},0,{"$nulls":4},-45939.52569444444,{"$nulls":3},-45939.52569444444,"2025-10-09","20:55:00",0.3458333333401242,"2025-10-11","12:57:00","اشواق الحربي",2.0138888888905058,null,null,"Insurance issue","مشكلة تتعلق بالتأمين","تم تحويل حالة الولادة إلى المستشفى، مع العلم أن الولادة قد تمت في المنزل قبل ساعة من الوصول، ولذلك لم تُغطَّ سوى جزء من المبلغ من قبل شركة التأمين.\nكما أن حالة المريضة لم تكن تستدعي التنويم أو البقاء في المستشفى لمدة يومين، ولم يتم إبلاغنا مسبقًا بأن تكلفة العلاج ستتجاوز الحد المسموح به من التأمين أو أن هناك مبالغ إضافية سيتم تحميلها.","The delivery case was transferred to the hospital, even though the delivery had occurred at home an hour prior to arrival, and therefore only a portion of the cost was covered by the insurance company.\nThe patient's condition did not require hospitalization or a two-day hospital stay, and we were not informed in advance that the treatment cost would exceed the insurance limit or that additional amounts would be charged.","قسم الموافقات الطبيبة",{"$nulls":6},"Satisfied",{"$nulls":3},"hosbital",{"$nulls":14},"منتهى الزغيبي",0,{"$f":"CC24/CC27","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"CC24","v":0},{"$nulls":3},5120,1137148605,"المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-10-21T14:18:00","هيا الرويلي","24 Hours"]
[null,23,5057,1191846722,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2025-10-09T20:42:00","هيا الرويلي","48 Hours","2025-10-09","20:42:00","هيا الرويلي ","2025-10-09","20:42:00",{"$nulls":3},"2025-10-09","20:50:00","هيا الرويلي",0.005555555551836733,{"$nulls":3},-45939.868055555555,{"$nulls":3},0,{"$nulls":4},-45939.868055555555,{"$nulls":3},-45939.868055555555,"2025-10-11","17:08:00",1.8458333333328483,"2025-10-11","11:21:00","هيا الرويلي",1.6048611111109494,18588,"MESHAL THEYAB BIN HASSAN ALQAHTANI","Treatment Issues","تقديم الخدمه بشكل غير جيد","تفيد والدة الطفل بانه تم سحب عينة الدم بطريقه غير جيده ","\"The child's mother reports that the blood sample was drawn in an improper manner.\"","قسم المختبر ",{"$nulls":6},"Satisfied",{"$nulls":3},"patient ",{"$nulls":3},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"هيا الرويلي ",13,{"$f":"CC25/CC27","v":{"v":0.7222222222222222,"d":"72.22%"}},5,5,2,1,{"$f":"CC25","v":13},{"$nulls":3},5126,1123609156,"المراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-10-22T10:31:00","اشواق الحربي","24 Hours",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,24,5058,1087121396,"ذوي المراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-10-10T17:45:00","هيا الرويلي","24 Hours","2025-10-10","17:41:00","هيا الرويلي ","2025-10-10","17:45:00","2025-10-11","14:20:00","هيا الرويلي","2025-10-11","14:22:00","هيا الرويلي",0.859027777776646,{"$nulls":3},-45941.59861111111,{"$nulls":3},0,{"$nulls":4},-45941.59861111111,{"$nulls":3},-45941.59861111111,"2025-10-11","18:49:00",0.18541666666715173,"2025-10-12","10:36:00","هيا الرويلي",0.8430555555532919,null,null,"Service Issues","تاخير في تقديم الخدمه ","لم يتم تسليم العينه  للمختبر  في  الوقت المناسب ","The sample was not delivered to the lab in a timely manner.","تمريض قسم الطوارئ ",{"$nulls":6},"Satisfied",{"$nulls":3},"patient ",{"$nulls":3},{"$f":"BT20","v":7},{"$f":"BU20","v":2},{"$f":"BV20","v":1},{"$f":"BW20","v":0},{"$nulls":7},"أشواق الحربي",5,{"$f":"CC26/CC27","v":{"v":0.2777777777777778,"d":"27.78%"}},4,0,0,1,{"$f":"CC26","v":5},{"$nulls":3},5128,1027277233,"المراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2025-10-22T14:49:00","هيا الرويلي","48 Hours",null,null,"منتهى الزغيبي",1,{"$f":"CY26/CY29","v":{"v":0.058823529411764705,"d":"5.88%"}},0,0,0,1,{"$f":"CY26","v":1}]
[null,25,5067,2567540998,"المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-10-12T00:09:00","هيا الرويلي","24 Hours","2025-10-12","00:09:00","هيا الرويلي ","2025-10-12","00:09:00","2025-10-13","15:08:00","هيا الرويلي","2025-10-13","15:10:00","هيا الرويلي",1.625694444446708,{"$nulls":3},-45943.631944444445,{"$nulls":3},0,{"$nulls":4},-45943.631944444445,{"$nulls":3},-45943.631944444445,"2025-10-14","08:37:00",0.7270833333313931,"2025-10-14","09:49:00","هيا الرويلي",0.7770833333343035,7657,"ABDELHAMID ALI ABDELHAMID SHAMA","Treatment Issues","خطا في التقرير ","افاد المشتكي بوجود خطا في التقرير بشان الاصابه التي تعرض لها  في عمله وقد تم كتابة التقرير انها في المنزل ","The complainant stated that there was an error in the report regarding the injury he sustained at work, as the report incorrectly indicated that the injury occurred at home.","قسم الطواري",{"$nulls":6},"Satisfied",{"$nulls":3},"patient ",{"$nulls":3},{"$f":"BQ26/BR23","v":{"v":0.7,"d":"70.00%"}},{"$f":"BR26/BR23","v":{"v":0.2,"d":"20.00%"}},{"$f":"BS26/BR23","v":{"v":0.1,"d":"10.00%"}},{"$f":"BT26/BR23","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"Total",{"$f":"SUBTOTAL(9,CC24:CC26)","v":18},{"$f":"CD24+CD25+CD26","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CE24:CE26)","v":9},{"$f":"SUBTOTAL(9,CF24:CF26)","v":5},2,2,{"$f":"SUBTOTAL(9,CI24:CI26)","v":18},{"$nulls":3},5131,2133872032,"المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-10-22T23:56:00","هيا الرويلي","More than 72 hours",null,null,"هيا الرويلي ",5,{"$f":"CY27/CY29","v":{"v":0.29411764705882354,"d":"29.41%"}},3,0,0,2,{"$f":"CY27","v":5}]
[null,26,5070,2354849479,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-10-12T15:17:00","اشواق الحربي","48 Hours","2025-10-12","15:17:00","اشواق الحربي","2025-10-12","15:17:00","2025-10-12","15:36:00","اشواق الحربي","2025-10-12","15:36:00","اشواق الحربي",0.013194444443797693,{"$nulls":3},-45942.65,{"$nulls":3},0,{"$nulls":4},-45942.65,{"$nulls":3},-45942.65,"2025-10-13","09:56:00",0.7638888888905058,"2025-10-13","19:00:00","اشواق الحربي",1.1416666666627862,15397,"Dr. MARFA HANNA SALLOUM","MisCoordination","اطباء الطوارى ","قالت إن الأطفال بحاجة إلى التنويم بشكل عاجل لأنهم يحتاجون إلى مضادات حيوية عبر الوريد بأسرع وقت، ومع ذلك لم يتلقوا أي مضاد حيوي وريدي طوال اليوم، وقد تم الآن إخراجهم من المستشفى مع وصف مضادات حيوية فموية، لأن حالتهم أصبحت جيدة. كان من المفترض أن يتم اتخاذ هذا الإجراء بالأمس، وهو ما كان سيوفر علينا الكثير من العناء، حيث إنني أنا، والدة الأطفال، كنت مريضة أيضًا وتلقيت العلاج في قسم الطوارئ معهم، وتم إخراجي، واضطررت للبقاء في المنزل وحدي قلقة على أطفالي الذين بقوا في المستشفى، ليتضح في النهاية أن الأمر لم يكن يستدعي ذلك. يجب محاسبتها على تقصيرها وعدم اتخاذ الإجراء المناسب في الوقت المناسب. لقد تسببت لنا بإزعاج غير ضروري وضغط نفسي كبير. نرجو من إدارة المستشفى النظر في هذا الأمر واتخاذ الإجراءات المناسبة. شكرًا لكم، ونأمل منكم النظر الجاد في هذه المسألة.\"","by a staff member who said they needed to be hospitalized urgently to receive IV antibiotics as soon as possible. However, they did not receive any IV antibiotics throughout the entire day. Eventually, they were discharged and prescribed oral antibiotics instead, as they were reportedly doing well.\n\nThis decision should have been made yesterday. If it had, it would have saved us a great deal of unnecessary stress and trouble. I, the mother of the children, was also sick and treated in the ER alongside them. I was later discharged and had to stay at home alone, extremely worried about my children being hospitalized — only to find out later that the admission was not even necessary.\n\nThis incident caused us unnecessary inconvenience and emotional distress. The staff member responsible for this poor judgment and failure to take appropriate action should be held accountable.\n\nI kindly request the hospital to thoroughly investigate this matter and take the necessary action to prevent such incidents from happening in the future.","اطباء الطوارى",{"$nulls":6},"Dissatisfied",{"$nulls":3},"patient ",{"$nulls":25},5136,1100936655,"المراجع","العيادات الخارجية","الطبي","عيادات جراحة القفص الصدري","2025-10-23T14:26:00","منتهى الزغيبي","More than 72 hours",null,null,"أشواق الحربي",11,{"$f":"CY28/CY29","v":{"v":0.6470588235294118,"d":"64.71%"}},4,3,2,2,{"$f":"CY28","v":11}]
[null,27,5071,1012660674,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2025-10-12T16:20:00","اشواق الحربي","24 Hours","2025-10-12","16:20:00","اشواق الحربي","2025-10-12","16:20:00",{"$nulls":3},"2025-10-12","16:28:00","اشواق الحربي",0.00555555555911269,{"$nulls":3},-45942.686111111114,{"$nulls":3},0,{"$nulls":4},-45942.686111111114,{"$nulls":3},-45942.686111111114,"2025-10-12","19:35:00",0.12986111110512866,"2025-10-12","20:35:00","اشواق الحربي",0.17152777777664596,null,null,"Insurance issue","مشاكل بالتأمين","ابنة المستفيد تقدمت بالبلاغ نيابةً عن والديها المريض، وتفيد بأن المستشفى طالب والدها بمبلغ مالي مقابل إجراء عملية قلب وقد تم في وقت سابق طلب تحويل المريض إلى مستشفى حكومي قبل إجراء العملية، إلا أن المستشفى أفاد بأن تأمين المريض يغطي كامل تكاليف العملية وبعد خروج المريض، أبلغهم المستشفى بوجود مبالغ مالية مستحقة من ضمنها تكلفة العملية. ","The beneficiary's daughter filed a complaint on behalf of her sick father, stating that the hospital had requested a sum of money from her father for a heart operation. The patient had previously been requested to be transferred to a government hospital before the operation could be performed. However, the hospital stated that the patient's insurance covered the full cost of the operation. After the patient was discharged, the hospital informed them that there were sums of money due, including the cost of the operation.","قسم الموافقات الطبيبة ",{"$nulls":6},"Dissatisfied",{"$nulls":3},"hosbital",{"$nulls":3},"In-Patient",4,{"$f":"BR29/BR32","v":{"v":0.4,"d":"40.00%"}},{"$nulls":19},5143,1085521027,"المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-10-25T10:28:00","هيا الرويلي","48 Hours",null,null,"Total",{"$f":"SUBTOTAL(9,CY26:CY28)","v":17},{"$f":"CZ26+CZ27+CZ28","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,DA26:DA28)","v":7},{"$f":"SUBTOTAL(9,DB26:DB28)","v":3},2,5,{"$f":"SUM(DA29:DD29)","v":17}]
[null,28,5074,1141265858,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-10-12T20:44:00","اشواق الحربي","48 Hours","2025-10-12","20:22:00","اشواق الحربي","2025-10-12","20:44:00","2025-10-12","21:10:00","اشواق الحربي","2025-10-12","21:11:00","اشواق الحربي",0.018750000002910383,{"$nulls":3},-45942.88263888889,{"$nulls":3},0,{"$nulls":4},-45942.88263888889,{"$nulls":3},-45942.88263888889,"2025-10-13","19:31:00",0.9305555555547471,"2025-10-14","13:43:00","اشواق الحربي",1.6888888888861402,null,null,"Service Issues","اهمال من التمريض","قبل يومين، كُلِّفت ممرضة برعايته رغم ظهور أعراض الإنفلونزا عليه بوضوح. للأسف، أدى ذلك إلى انتقال العدوى إلى أخي. تحدثتُ مع الطبيب المختص الذي أرسل الممرضة إلى المنزل في النهاية؛ إلا أن هذا الإجراء لم يُتخذ إلا بعد أن أمضت جزءًا كبيرًا من اليوم مع المريض، مما قد يؤدي إلى تفاقم حالته. قبل ذلك، كنتُ قد أعربتُ عن مخاوفي للطبيب المختص بشأن الحالة الصحية للممرضة. بالإضافة إلى ذلك، لاحظتُ أن طاقم التمريض لا يفحص المريض بانتظام وبشكل دقيق. في مناسبات متعددة، عندما ارتفع معدل ضربات قلب المريض إلى 150 نبضة في الدقيقة ووصل معدل تنفسه إلى 50 نبضة، كان الرد ببساطة أن الوضع \"طبيعي\". في معظم الحالات، كان الإجراء الوحيد المتخذ هو تغيير المضاد الحيوي والمغادرة. علاوة على ذلك، في الساعة 11:30 صباحًا، طلبت والدتي التنظيف والكمادات الباردة، ولكن لم يُتخذ أي إجراء. غالبًا ما يتأخر شفط الإفرازات، مما يُسبب للمريض انزعاجًا وضيقًا كبيرين.","Two days ago, a nurse was assigned to care for him despite clearly showing symptoms of the flu.\nUnfortunately, this led to the transmission of the infection to my brother. I spoke with the specialist\nwho eventually sent the nurse home; however, this action was only taken after she had already spent\na significant portion of the day with the patient, potentially worsening his condition Prior to this, I\nhad raised my concerns with the specialist regarding the nurse’s health status Additionally, I have\nnoticed that the nursing staff does not check on the patient regularly or thoroughly. On multiple\noccasions, when the patient’s heart rate increased to 150 bpm and his respiratory rate reached 50, the\nresponse was simply that it was \"normal.\" In most cases, the only action taken has been to change the\nantibiotic and leave Furthermore, at 11:30 AM, my mother requested cleaning and cold compresses,\nbut no action was taken. . Suctioning of secretions is often delayed, causing the patient significant\n.discomfort and distress","قسم التمريض - وحدة العناية المركزة",{"$nulls":6},"Dissatisfied",{"$nulls":3},"patient ",{"$nulls":3},"Out-Patient",6,{"$f":"BR30/BR32","v":{"v":0.6,"d":"60.00%"}},{"$nulls":8},"MOH",{"$f":"CC27","v":18},{"$f":"CC30/76","v":{"v":0.23684210526315788,"d":"23.68%"}},{"$nulls":8},5153,1125343515,"المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-10-25T18:31:00","اشواق الحربي","72 Hours"]
[null,29,5075,1034600682,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المتوسطة","2025-10-12T21:34:00","اشواق الحربي","24 Hours","2025-10-12","20:41:00","اشواق الحربي","2025-10-12","21:34:00","2025-10-13","20:08:00","اشواق الحربي","2025-10-13","20:09:00","اشواق الحربي",0.9409722222262644,{"$nulls":3},-45943.839583333334,{"$nulls":3},0,{"$nulls":4},-45943.839583333334,{"$nulls":3},-45943.839583333334,"2025-10-14","08:51:00",0.5291666666671517,"2025-10-14","13:49:00","اشواق الحربي",0.7361111111094942,null,null,"Attitude","يتعلق بسلوك التمريض","أُفيدَ أن ممرضةً دخلت غرفةَ المريض الساعةَ الرابعةَ فجرًا بينما كان يستحمُّ عاريًا في الحمام. ووفقًا لإفادةِ المريض، لم تُنكر الممرضةُ الحادثةَ عند سؤالها.","It was reported that a nurse entered the male patient’s room at 4:00 AM while he was showering and unclothed in the bathroom.\nAccording to the patient’s statement, the nurse did not deny the incident when asked.","قسم التمريض - وحدة العناية المتوسطة",{"$nulls":6},"Dissatisfied",{"$nulls":3},"patient ",{"$nulls":3},"ER",0,{"$f":"BR31/BR32","v":{"v":0,"d":"0.00%"}},{"$nulls":19},5165,1075951309,"المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-10-27T20:27:00","اشواق الحربي","24 Hours"]
[null,30,5076,2432373070,"المراجع","التنويم","التمريض","تمريض الحضانة","2025-10-13T21:17:00","هيا الرويلي","48 Hours","2025-10-13","14:59:00","هيا الرويلي ","2025-10-13","21:17:00","2025-10-14","21:20:00","هيا الرويلي","2025-10-14","09:28:00","هيا الرويلي",0.507638888884685,{"$nulls":3},-45944.39444444444,{"$nulls":3},0,{"$nulls":4},-45944.39444444444,{"$nulls":3},-45944.39444444444,"2025-10-15","16:22:00",1.2874999999985448,"2025-10-18","13:11:00","هيا الرويلي",4.15486111111386,null,null,"Policy Compliance Issues","تاخير في احضار المولود ","تفيد والدة الطفله بانها قد طلبت ابنتها اكثر من مره لإرضاع طفلتها من الساعه 6 صباحا ولم يتم احضارها حتى الساعه 3 مساء بسبب المبلغ المادي ",null,"قسم التمريض - الحضانه ",{"$nulls":6},"Satisfied",{"$nulls":3},"patient ",{"$nulls":3},"Total",{"$f":"BR29+BR30+BR31","v":10},{"$f":"SUM(BS29:BS31)","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},5167,1117399517,"المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-10-29T08:02:00","هيا الرويلي","24 Hours",null,null,"Patient Relatives",17,{"$f":"CY32/76","v":{"v":0.2236842105263158,"d":"22.37%"}}]
[null,31,5082,1034600682,"المراجع","التنويم","الخدمات المساندة","قسم النظافة","2025-10-14T13:10:00","اشواق الحربي","24 Hours","2025-10-14","13:10:00","اشواق الحربي","2025-10-14","13:10:00","2025-10-14","13:24:00","اشواق الحربي","2025-10-14","13:24:00","اشواق الحربي",0.00972222222480923,{"$nulls":3},-45944.558333333334,{"$nulls":3},0,{"$nulls":4},-45944.558333333334,{"$nulls":3},-45944.558333333334,"2025-10-15","09:13:00",0.8256944444437977,"2025-10-15","13:41:00","اشواق الحربي",1.0118055555576575,null,null,"Privacy issue","يتعلق بسلوك النظافة ","حسب ما ورد من قسم التمريض، فإن من يقوم بالتنظيف يدخل وقت استحمام المريض وهو طريح الفراش.","According to the Nursing Department, the cleaning staff enters during the patient’s shower time while the patient is bedridden.","قسم النظافة ",{"$nulls":6},"Dissatisfied",{"$nulls":3},"patient ",{"$nulls":3},"Medical",0,{"$f":"BR33/BR35","v":{"v":0,"d":"0.00%"}},{"$nulls":8},{"$f":"CE27","v":9},{"$f":"CF27","v":5},{"$f":"CG27","v":2},{"$f":"CH27","v":2}]
[null,32,5084,1189305210,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-10-14T14:42:00","اشواق الحربي","48 Hours","2025-10-14","14:42:00","اشواق الحربي","2025-10-14","14:42:00",{"$nulls":3},"2025-10-14","14:50:00","اشواق الحربي",0.005555555551836733,"2025-10-15","08:44:00","اشواق الحربي",0.7458333333343035,{"$nulls":3},-45945.36388888889,{"$nulls":4},-45944.618055555555,{"$nulls":3},-45944.618055555555,"2025-10-16","13:38:00",1.9500000000043656,"2025-10-16","13:48:00","اشواق الحربي",1.9569444444423425,null,null,"Insurance issue","تجاوز نسبة التحمل المحددة في وثيقة التأمين","تمت زيارة المريض لعيادة الأسنان، وتم تحميله مبلغًا يتجاوز نسبة التحمل المحددة في وثيقة التأمين، حيث أن نسبة التحمل المقررة هي 100 ريال، بينما تم دفع مبلغ 190 ريالًا.","The patient visited the dental clinic and was charged an amount exceeding the deductible specified in the insurance policy. The deductible is 100 riyals, while the patient paid 190 riyals.","قسم استقبال  ادارة العيادات الخارجية ",{"$nulls":6},"Satisfied",{"$nulls":3},"hosbital",{"$nulls":3},"Admin",10,{"$f":"BR34/BR35","v":{"v":1,"d":"100.00%"}},{"$nulls":8},{"$f":"CB33/CC30","v":{"v":0.5,"d":"50.00%"}},{"$f":"CC33/CC30","v":{"v":0.2777777777777778,"d":"27.78%"}},{"$f":"CD33/CC30","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"CE33/CC30","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$nulls":18},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,33,5085,1007926551,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-10-14T15:40:00","هيا الرويلي","48 Hours","2025-10-14","15:40:00","هيا الرويلي ","2025-10-14","15:40:00",{"$nulls":3},"2025-10-14","15:47:00","هيا الرويلي",{"$f":"(U35+T35)-(P35+O35)","v":0.004861111105128657},{"$nulls":3},{"$f":"(Y35+X35)-(U35+T35)","v":-45944.657638888886},{"$nulls":3},{"$f":"(AC35+AB35)-(Y35+X35)","v":0},{"$nulls":4},{"$f":"(AG35+AF35)-(U35+T35)","v":-45944.657638888886},{"$nulls":3},{"$f":"(AL35+AK35)-(U35+T35)","v":-45944.657638888886},"2025-10-16","10:09:00",{"$f":"(AP35+AO35)-(U35+T35)","v":1.765277777783922},"2025-10-16","13:47:00","هيا الرويلي",{"$f":"(AS35+AR35)-(U35+T35)","v":1.9166666666715173},null,null,"MisCoordination","تم ادخال المريض الى طبيب غير التخصص المطلوب ","يفيد المريض ان حين وصوله قد وضح بانه يريد طبيب مختص للعمود الفقري وتم ادخاله الى طبيب عظام اخرغير مختص بالعمود الفقري ",{"$nulls":8},"Dissatisfied",{"$nulls":3},"patient ",{"$nulls":3},"Total",{"$f":"BR33+BR34+BR60","v":10},{"$f":"BS33+BS34+BS60","v":{"v":1,"d":"100%"}},{"$nulls":30},{"$f":"DA29","v":7},{"$f":"DB29","v":3},{"$f":"DC29","v":2},{"$f":"DD29","v":5}]
[3,34,5088,1075079010,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-10-15T14:18:00","اشواق الحربي","24 Hours","2025-10-15","14:18:00","اشواق الحربي","2025-10-15","14:18:00",{"$nulls":3},"2025-10-15","14:18:00","اشواق الحربي",0,{"$nulls":3},-45945.59583333333,{"$nulls":3},0,{"$nulls":4},-45945.59583333333,{"$nulls":3},-45945.59583333333,"2025-10-15","14:29:00",0.00763888889196096,"2025-10-15","14:29:00","اشواق الحربي",0.00763888889196096,null,null,"Service Issues","تقرير طبي ","لم يتم اعطائي التقرير الطبي الخاص بالعملية من المستشفى ","I was not given the medical report for the operation from the hospital.","قسم التقارير الطبيبة",{"$nulls":6},"Dissatisfied",{"$nulls":3},"hosbital",{"$nulls":14},"In-Patient",2,{"$f":"CC36/CC39","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$nulls":8},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},{"$f":"CX35/CY32","v":{"v":0.4117647058823529,"d":"41.18%"}},{"$f":"CY35/CY32","v":{"v":0.17647058823529413,"d":"17.65%"}},{"$f":"CZ35/CY32","v":{"v":0.11764705882352941,"d":"11.76%"}},{"$f":"DA35/CY32","v":{"v":0.29411764705882354,"d":"29.41%"}}]
[null,35,5089,1116343227,"المراجع","الطوارئ","الإداري","استقبال الطوارئ","2025-10-15T15:19:00","اشواق الحربي","24 Hours","2025-10-15","15:03:00","اشواق الحربي","2025-10-15","15:19:00","2025-10-15","18:20:00","اشواق الحربي","2025-10-15","18:21:00","اشواق الحربي",0.1263888888861402,{"$nulls":3},-45945.76458333333,{"$nulls":3},0,{"$nulls":4},-45945.76458333333,{"$nulls":3},-45945.76458333333,"2025-10-16","15:16:00",0.8715277777810115,"2025-10-16","17:22:00","اشواق الحربي",0.9590277777824667,null,null,"Attitude","السلوك","أتقدم إليكم بهذه الشكوى بشأن ما واجهته في قسم الطوارئ لديكم، حيث لاحظت مع الأسف وجود سوء في تعامل بعض الموظفين، وغياب واضح للحس الإنساني أثناء تقديم الخدمة.\n\nإن المريض في قسم الطوارئ يكون غالبًا في حالة من التعب والقلق، ومن المفترض أن يُعامل بلطف واحترام، إلا أنني للأسف لم أجد هذا التعامل اللائق، بل شعرت بالإهمال وعدم الاكتراث، كما أن الأسلوب المستخدم من قبل بعض أفراد الطاقم لم يكن مناسبًا، ولا يعكس صورة المستشفى أو المهنة الإنسانية التي يمثلونها.\n\nلقد ترك هذا الموقف أثرًا سلبيًا كبيرًا في نفسي، وأتمنى من إدارتكم الكريمة اتخاذ ما يلزم من إجراءات لضمان تحسين تعامل الموظفين مع المرضى وذويهم، والعمل على توفير بيئة يسودها الاحترام، والرحمة، والمهنية التي تليق باسم المستشفى.","I am submitting this complaint to you regarding what I encountered in your Emergency Department. Unfortunately, I noticed poor treatment from some staff members and a clear lack of humaneness during the service they provided.\n\nPatients in the Emergency Department are often tired and anxious, and are supposed to be treated with kindness and respect. Unfortunately, I did not experience this appropriate treatment. Instead, I felt neglected and indifferent. Furthermore, the approach used by some staff members was inappropriate and does not reflect the image of the hospital or the humanitarian profession they represent.\n\nThis situation left a profoundly negative impact on me, and I hope your esteemed management will take the necessary measures to ensure improved staff treatment of patients and their families, and to work towards providing an environment of respect, compassion, and professionalism befitting the hospital's reputation.","استقبال الطوارى",{"$nulls":6},"Dissatisfied",{"$nulls":3},"hosbital",{"$nulls":14},"Out-Patient",12,{"$f":"CC37/CC39","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":8},"منتهى الزغيبي",2,{"$f":"CN37/CN40","v":{"v":0.06451612903225806,"d":"6.45%"}},0,0,0,2,{"$f":"CN37","v":2}]
[null,36,5091,2591905456,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-10-16T03:22:00","اشواق الحربي","More than 72 hours","2025-10-16","03:22:00","اشواق الحربي","2025-10-16","03:22:00","2025-10-16","14:48:00","اشواق الحربي","2025-10-16","14:51:00","اشواق الحربي",0.47847222222480923,"2025-10-18","08:12:00","اشواق الحربي",1.7229166666656965,"2025-10-19","08:21:00","اشواق الحربي",1.0062499999985448,"2025-10-20","08:20:00","اشواق الحربي","No response",3.7284722222175333,{"$nulls":3},-45946.61875,"2025-10-20","13:43:00",3.952777777776646,"2025-10-20","15:00:00","اشواق الحربي",4.006249999998545,15804,"Dr SARAH YOUSEF AHMED HAMID","Attitude","تأخير بالخدمة ","تم تقديم الشكوى، وتم تحويلنا إلى الطبيبة المختصة بالنساء \"سارة\". وبعد ذلك، حضرت طبيبة أخرى إلى قسم الطوارئ في المستشفى في تمام الساعة 10 مساءً لاستلام الحالة، وحدثت مناقشة حادة بينهما بسبب اختلاف في التشخيص. وقد تم التواصل مع الطبيب الاستشاري، والذي أبلغهم بضرورة تنويم الحالة.\n\nقامت الطبيبة سارة برفع طلب التأمين بالموافقة على التنويم في تمام الساعة 11:30 مساءً، ولكن ورد رد من شركة التأمين يفيد بأنهم بحاجة إلى نتائج فحوصات إضافية للموافقة.\n\nبحلول ذلك الوقت، كان دوام الطبيبة سارة قد انتهى، وجاءت طبيبة أخرى وأبلغتنا بأنها قامت بإرسال طلب جديد للتأمين، لكن لم تصل الموافقة.\n\nعند الاستفسار، أُبلغت بأن الطلب الأول الذي أرسلته الطبيبة سارة تم باستخدام كود خاطئ، وتم إرسال طلب جديد بالكود الصحيح لاحقًا، لكنني لم أتلقَ معلومات مؤكدة من أي جهة بخصوص أسباب المشكلة، أو كيفية حلها.\n\nأرغب في محاسبة الأطراف المسؤولة عن هذا الخطأ، الذي تسبب في ضياع الوقت وتأخير التنويم لمدة تقارب الساعتين، مما أثر سلبًا على الحالة الصحية.","The complaint was filed, and we were referred to the gynecologist, Sarah. Another doctor then arrived at the hospital's emergency department at 10:00 PM to receive the case. A heated discussion ensued between them due to a discrepancy in diagnosis. The consultant was contacted, who informed them that the case needed to be admitted.\n\nDr. Sarah submitted an insurance claim for admission at 11:30 PM, but the insurance company responded stating that they needed additional test results for approval.\n\nBy that time, Dr. Sarah's shift had ended, and another doctor arrived and informed us that she had submitted a new insurance claim, but the approval had not arrived.\n\nUpon inquiry, I was informed that the first claim Dr. Sarah had submitted was using the wrong code, and a new claim was subsequently sent with the correct code. However, I have not received any confirmed information from anyone regarding the cause of the problem or how to resolve it.\n\nI would like to hold accountable the parties responsible for this error, which caused a loss of time and a delay of nearly two hours in admission, negatively impacting my health.","قسم النساء والولادة",{"$nulls":6},"Satisfied",{"$nulls":3},"patient ",{"$nulls":14},"ER",4,{"$f":"CC38/CC39","v":{"v":0.2222222222222222,"d":"22.22%"}},{"$nulls":8},"هيا الرويلي ",17,{"$f":"CN38/CN40","v":{"v":0.5483870967741935,"d":"54.84%"}},8,4,3,2,{"$f":"CN38","v":17},{"$nulls":3},"In-Patient",8,{"$f":"CY38/CY41","v":{"v":0.47058823529411764,"d":"47.06%"}}]
[null,37,5092,3586249082,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة عظام (أطفال)",45946.4125,"منتهى الزغيبي","More than 72 hours","2025-10-16","09:33:00","منتهى","2025-10-16","09:54:00","2025-10-16","16:24:00","منتهى","2025-10-16","16:25:00","منتهى",0.27152777778246673,"2025-10-18","08:16:00","منتهى",1.6604166666656965,"2025-10-19","08:21:00","منتهى",1.0034722222189885,"2025-10-20","14:41:00","منتهى","No response",3.9277777777751908,"2025-11-04","10:02:00","اشواق الحربي",18.734027777776646,"2025-10-27","10:24:00",10.749305555553292,{"$nulls":3},-45946.68402777778,90024,"NIZAR BURHAN\nAHMED HAMDI","Communication Issues","\"شكوى ضد طبيب بسبب سوء التعامل\"","قمت بزيارة الطبيب لخلع ولادة لطفلتي، حيث قرر إجراء عملية وأخبرني بأن مستشفى الحمادي لا توفر خدمة تخطيط أعصاب اليد. عرض علي مركزًا آخر، مشيرًا إلى عدم وجود تأمين. بعد التواصل مع مركز آخر، تأكدت من توفر الخدمة هناك.\nأرغب في معاقبة الطبيب على تصرفاته غير المهنية، وإلغاء فاتورتي وإعادة المبلغ. أشعر أنه يسعى للحصول على عمولة على حساب صحة المرضى.","I visited the doctor for my daughter's birth dislocation, where he decided to perform surgery and claimed that Al-Hamadi Hospital does not offer nerve conduction studies. He referred me to another center, indicating there was no insurance. After contacting another center, I confirmed the service was available.\nI want to report the doctor for his unprofessional behavior, cancel my invoice, and request a refund. I feel he is seeking a commission at the expense of patient welfare.","قسم العيادات الخارجية ",null,"تم تصعيد الشكوى لعدم رضا المريض",{"$nulls":4},"Dissatisfied",{"$nulls":3},"patient ",{"$nulls":14},"Total",{"$f":"CC36+CC37+CC38","v":18},{"$f":"SUM(CD36:CD38)","v":{"v":0.9999999999999999,"d":"100.00%"}},{"$nulls":8},"أشواق الحربي",12,{"$f":"CN39/CN40","v":{"v":0.3870967741935484,"d":"38.71%"}},6,2,4,0,{"$f":"CN39","v":12},{"$nulls":3},"Out-Patient",6,{"$f":"CY39/CY41","v":{"v":0.35294117647058826,"d":"35.29%"}}]
[null,38,5094,2524060916,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-10-16T13:38:00","اشواق الحربي","24 Hours","2025-10-16","13:38:00","اشواق الحربي","2025-10-16","13:38:00",{"$nulls":3},"2025-10-16","13:46:00","اشواق الحربي",0.005555555551836733,{"$nulls":3},-45946.57361111111,{"$nulls":3},0,{"$nulls":4},-45946.57361111111,{"$nulls":3},-45946.57361111111,"2025-10-16","17:29:00",0.1548611111138598,"2025-10-16","18:03:00","اشواق الحربي",0.17847222222189885,null,null,"Insurance issue",null,"بداية الوثيقة في شهر خمسة الماضي، قمت بترقية وثيقتي ووثيقة عائلتي في حالة التنويم للحصول على جناح ولكن عند قيام زوجتي بالتنويم في مستشفى الحمادي فرع النزهة بالرياض لإجراء عملية قيصرية بغرض الولادة، تم التنويم في غرفة خاصة وليس في جناح علماً بأن شركة التأمين قد زودت المستشفى بموافقة للحصول على جناح وليس غرفة ، وعند التوجه بالموافقة للمستشفى لم يتم الاعتراف بها علماً بأن الموافقة كانت من تطبيق شركة بوبا العربية.",{"$nulls":8},"Satisfied",{"$nulls":3},"patient ",{"$nulls":14},"Medical",10,{"$f":"CC40/CC42","v":{"v":0.5555555555555556,"d":"55.56%"}},{"$nulls":8},"Total",{"$f":"SUBTOTAL(9,CN37:CN39)","v":31},{"$f":"CO37+CO38+CO39","v":{"v":0.9999999999999999,"d":"100%"}},{"$f":"SUBTOTAL(9,CP37:CP39)","v":14},{"$f":"SUBTOTAL(9,CQ37:CQ39)","v":6},7,4,{"$f":"SUM(CP40:CS40)","v":31},{"$nulls":3},"ER",3,{"$f":"CY40/CY41","v":{"v":0.17647058823529413,"d":"17.65%"}}]
[null,39,5096,1066375823,"ذوي المراجع","التنويم","الإداري","قسم الأمن","2025-10-16T15:26:00","اشواق الحربي","72 Hours","2025-10-16","15:24:00","اشواق الحربي","2025-10-16","15:26:00","2025-10-16","16:43:00","اشواق الحربي","2025-10-16","16:44:00","اشواق الحربي",0.05416666666860692,{"$nulls":3},-45946.697222222225,{"$nulls":3},0,{"$nulls":4},-45946.697222222225,{"$nulls":3},-45946.697222222225,"2025-10-18","16:09:00",1.9756944444452529,"2025-10-19","08:23:00","اشواق الحربي",2.6520833333343035,16069,"KHOLOD IBRAHIM","Attitude","السلوك","أود تقديم شكوى بخصوص تصرف من موظفة الأمن \"خلود\"، حيث قامت برفع صوتها أثناء الحديث معنا، وأظهرت سلوكًا يُفترض أن يتسم بالهدوء والاحترام، خاصة في بيئة المستشفى التي تتطلب التعامل بلطف واحترام مع الزوار.\n\nما حدث يعكس عدم احترام لزوار المرضى، وكان الموقف مزعجًا للغاية ولا يليق بهذا النوع من التعامل، \n\nنحن نُقدّر جهود طاقم الأمن في الحفاظ على النظام داخل المستشفى، لكن ذلك لا يبرر رفع الصوت أو التصرف بطريقة غير لائقة مع الزوار.","I would like to file a complaint regarding the behavior of security staff member \"Kholoud.\" She raised her voice while speaking to us, demonstrating a behavior that should be characterized by calm and respect, especially in a hospital environment that requires courteous and respectful treatment of visitors.\n\nWhat happened reflects a lack of respect for patients' visitors. The situation was extremely disturbing and inappropriate for this type of treatment.\n\nWe appreciate the efforts of the security staff in maintaining order within the hospital, but that does not justify raising her voice or behaving inappropriately toward visitors.","قسم الامن ",{"$nulls":6},"Dissatisfied",{"$nulls":3},"patient ",{"$nulls":14},"Admin",8,{"$f":"CC41/CC42","v":{"v":0.4444444444444444,"d":"44.44%"}},{"$nulls":19},"Total",{"$f":"CY38+CY39+CY40","v":17},{"$f":"SUM(CZ38:CZ40)","v":{"v":1,"d":"100%"}}]
[null,40,5099,2088498999,"المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-10-18T13:19:00","اشواق الحربي","72 Hours","2025-10-18","08:17:00","اشواق الحربي","2025-10-18","13:19:00","2025-10-18","13:35:00","اشواق الحربي","2025-10-18","13:36:00","اشواق الحربي",0.011805555557657499,"2025-10-19","08:21:00","اشواق الحربي",0.78125,"2025-10-20","08:21:00","اشواق الحربي",1,{"$nulls":4},-45948.566666666666,{"$nulls":3},-45948.566666666666,"2025-10-20","19:33:00",2.2479166666671517,"2025-10-21","08:36:00","اشواق الحربي",2.7916666666642413,11087,"Dr MARWA ABDUALRHMAN HUSINEI","Treatment Issues","الرعاية المقدمة ","حضرتُ برفقة زوجتي إلى المستشفى، حيث دخلت للكشف لدى الطبيبة الدكتورة مروى، وكانت تعاني من آلام في البطن وكدمة زرقاء اللون قريبة من مكان العملية القيصرية، بالإضافة إلى آلام في الثدي. وقد أوضحت زوجتي للطبيبة أننا قمنا بمراجعة المستشفى في اليوم السابق، وتم إجراء سونار للرحم والبطن.\n\nبعد المعاينة، طلبت الدكتورة مروى إجراء سونار جديد خاص بالثدي، وأكدت أنه مختلف عن السونار الذي تم إجراؤه في اليوم السابق. بناءً على ذلك، توجهنا إلى العيادة المخصصة لإجراء السونار، وانتظرنا دورنا.\n\nوعندما حان دور زوجتي للدخول، تم إبلاغها من قبل الدكتورة داليا بأن وقت العمل قد انتهى، وأن السونار المطلوب ليس للثدي، بل هو نفس سونار الرحم والبطن الذي أُجري بالأمس. حاولت زوجتي توضيح الموقف وطلبت الانتظار لبضع دقائق للتواصل مع الدكتورة مروى لتعديل الطلب، إلا أن الدكتورة داليا رفضت ذلك وأصرت على أن العمل قد انتهى.\n\nعادت زوجتي إلى الدكتورة مروى، والتي أقرت بوجود خطأ في كتابة الطلب، وأفادت بأن الوقت قد انتهى كذلك، وستكتفي بوصف مضاد حيوي عام لمعالجة الأعراض، مع نصيحة باستخدام جهاز شفط الحليب لتخفيف آلام الثدي.\n\nوهكذا انتهت مراجعتنا بعد انتظار دام حوالي 3 ساعات داخل المستشفى، إضافة إلى ساعة في زحمة الطريق أثناء الذهاب، وساعة أخرى في طريق العودة. وفي النهاية، لم تحصل زوجتي على تشخيص واضح أو إجابة شافية حول حالتها الصحية، وتم الاكتفاء بمضاد حيوي عام.\n\nأتساءل عن جدوى هذه الزيارة، وعن كل الوقت والجهد الذي بُذل دون نتيجة، وأين هو التشخيص الدقيق؟ هل يُعقل أن تنتهي رحلة علاجية بهذا الشكل، رغم كل ما مررنا به؟","My wife and I went to the hospital, where we were examined by Dr. Marwa. She was suffering from abdominal pain, a blue bruise near the site of the cesarean section, and breast pain. My wife explained to the doctor that we had visited the hospital the day before and had undergone a uterine and abdominal ultrasound.\n\nAfter the examination, Dr. Marwa requested a new breast ultrasound, confirming that it was different from the one performed the previous day. Accordingly, we headed to the designated ultrasound clinic and waited our turn.\n\nWhen it was my wife's turn to enter, Dr. Dalia informed her that her office was over and that the requested ultrasound was not for the breast, but rather the same uterine and abdominal ultrasound performed the day before. My wife tried to clarify the situation and asked to wait a few minutes so she could contact Dr. Marwa to modify the request, but Dr. Dalia refused, insisting that the work had been completed.\n\nMy wife returned to Dr. Marwa, who acknowledged a typo in the order and advised that her time had run out. She would only prescribe a general antibiotic to treat the symptoms, along with advice on using a breast pump to relieve breast pain.\n\nThus, our visit concluded after a wait of approximately three hours at the hospital, an hour in traffic on the way there, and another hour on the way back. In the end, my wife did not receive a clear diagnosis or conclusive answer to her medical condition, and she was prescribed a general antibiotic.\n\nI wonder about the point of this visit, and all the time and effort that went to no avail. Where is the accurate diagnosis? Is it conceivable that a medical journey would end this way, despite everything we've been through?","قسم النساء والولادة ",null,"التأخير من القسم والدكتورة  بعدم الرد ؟","التأخير من قسم النساء والولادة ","قسم النساء والولادة ",null,null,"Dissatisfied",{"$nulls":3},"hosbital",{"$nulls":14},"Total",{"$f":"CC40+CC41+CC67","v":18},{"$f":"CD40+CD41+CD67","v":{"v":1,"d":"100%"}},{"$nulls":19},"Medical",9,{"$f":"CY42/CY46","v":{"v":0.5294117647058824,"d":"52.94%"}}]
[null,41,5101,1101944310,"المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-10-18T13:14:00","اشواق الحربي","48 Hours","2025-10-18","12:08:00","اشواق الحربي","2025-10-18","13:14:00","2025-10-18","13:47:00","اشواق الحربي","2025-10-18","13:47:00","اشواق الحربي",0.022916666668606922,{"$nulls":3},-45948.57430555556,{"$nulls":3},0,{"$nulls":4},-45948.57430555556,{"$nulls":3},-45948.57430555556,"2025-10-20","08:23:00",1.7750000000014552,"2025-10-20","08:30:00","اشواق الحربي",1.7798611111065838,16208,"Dr AHMED ADNAN TURKISTANI","Treatment Issues","تأخير بتركيبات الاسنان ","أود أن أقدم شكوى بخصوص تأخير ومماطلة غير مبررة في تركيب التركيبات السنية الخاصة بي، والتي تتابع حالتي بشأنها مع الدكتور منذ بداية العام. كنت أعاني من مشكلة في التركيبة السابقة، وبعد المعاينة طُلب مني إجراء عملية في اللثة، والتي أنهيتها بنجاح، وقد مر على العملية حتى الآن خمسة أشهر.\n\nبدأت إجراءات القياسات مع الدكتور منذ شهر سبتمبر، وحتى اليوم لم يتم تركيب أي شيء، بل يتم تأجيل الموعد بشكل أسبوعي دون أي تقدم فعلي. وقد أوضحت مسبقاً للدكتور أن لدي موعد عملية مهم بتاريخ 27 أكتوبر، ومن الضروري الانتهاء من تركيب التركيبات قبل هذا التاريخ.\n\nومع الأسف، حتى الآن لم تُركب القياسات العلوية، أما السفلية فلم يتم أخذها من الأساس. وقد مر ما يقارب شهرين ونحن ما زلنا في مرحلة القياسات فقط، وهذا أمر غير منطقي.\n\nأرجو منكم الرجوع إلى ملفي الطبي، وستجدون تواريخ زياراتي وجميع المواعيد التي تم تأجيلها باستمرار، بالإضافة إلى المحادثات التي تمت بيني وبين المنسقين والدكتور، والتي تثبت التأجيل المتكرر دون أي مبرر واضح.\n\nكان لدي موعد بتاريخ 11 أكتوبر، ثم تم تأجيله إلى 13 أكتوبر، ثم تأجل مجدداً في اليوم المحدد، حيث حضرت إلى الموعد وأبلغوني أن الدكتور لم يُشاهد التركيبات بعد، وأن المندوب لم يصل بعد، فانتظرت لمدة ساعة، وبعد وصول المندوب وفحص التركيبات، أخبرني الدكتور أنها تحتاج إلى تعديلات، ولذلك لم يتم تركيبها، رغم أنه لم يعاينها سابقاً.\n\nاتفقنا بعدها على تركيب التركيبات قبل يوم السبت 18 أكتوبر، وحاولت التواصل معكم دون أي رد، وعندما حضرت اليوم إلى المستشفى، تفاجأت بأن الدكتور في إجازة ولن يعود إلا بتاريخ 22 أكتوبر، رغم وجود اتفاق مسبق بيننا.\n\nلذلك، أطالب باسترجاع المبلغ كاملاً نظراً للتأخير والمماطلة المستمرة من طرفكم والتي استمرت لأكثر من شهرين، دون أي تقدم أو نتيجة، وكل التأجيلات كانت من جانبكم فقط.\n\nأرفق لكم صورة واحدة فقط من المحادثات التي تؤكد صحة ما ذكرته، وأرجو منكم النظر في شكواي واتخاذ ما يلزم من إجراءات، بما في ذلك إرجاع كامل المبلغ المدفوع","I would like to file a complaint regarding the unjustified delay and procrastination in the placement of my dental implants, which the doctor has been following up on since the beginning of the year. I was experiencing a problem with my previous implant, and after an examination, I was asked to undergo gum surgery, which I successfully completed. The procedure has now been going on for five months.\n\nI began taking measurements with the doctor in September, and to date, nothing has been installed. The appointment is being postponed weekly without any real progress. I previously explained to the doctor that I had an important surgery scheduled for October 27, and that it was essential to complete the implants before that date.\n\nUnfortunately, the upper measurements have not yet been placed, and the lower measurements have not even been taken. It has been nearly two months and we are still only in the measurement phase, which is illogical.\n\nPlease refer to my medical file. You will find the dates of my visits and all the appointments that have been repeatedly postponed, as well as the conversations I had with the coordinators and the doctor, which demonstrate the repeated postponements without any clear justification.\n\nI had an appointment for October 11th, then it was postponed to October 13th, and then postponed again on the scheduled day. When I arrived for the appointment, they informed me that the doctor hadn't seen the implants yet, and that the representative hadn't arrived yet. I waited for an hour. After the representative arrived and examined the implants, the doctor told me that they needed adjustments, so they hadn't been installed, even though he hadn't seen them before.\n\nWe then agreed to have the implants installed before Saturday, October 18th. I tried to contact you, but received no response. When I arrived at the hospital today, I was surprised to find that the doctor was on vacation and wouldn't return until October 22nd, despite a prior agreement between us.\n\nTherefore, I demand a full refund due to the continuous delays and procrastination on your part, which have continued for more than two months, without any progress or results. All the postponements were solely your fault.\n\nI am attaching just one copy of the conversations that confirm the validity of what I stated. I hope you will consider my complaint and take the necessary action, including a full refund of the amount paid.","قسم الاسنان",{"$nulls":6},"Dissatisfied",{"$nulls":3},"patient ",{"$nulls":25},"Patient",{"$f":"CN40","v":31},{"$f":"CN43/76","v":{"v":0.40789473684210525,"d":"40.79%"}},{"$nulls":8},"Admin",3,{"$f":"CY43/CY46","v":{"v":0.17647058823529413,"d":"17.65%"}}]
[null,42,5102,2401050865,"المراجع","التنويم","الطبي","قسم التخدير","2025-10-18T14:05:00","اشواق الحربي","48 Hours","2025-10-18","13:17:00","اشواق الحربي","2025-10-18","14:05:00","2025-10-18","14:21:00","اشواق الحربي","2025-10-18","14:22:00","اشواق الحربي",0.011805555557657499,{"$nulls":3},-45948.59861111111,{"$nulls":3},0,{"$nulls":4},-45948.59861111111,{"$nulls":3},-45948.59861111111,"2025-10-19","18:35:00",1.1756944444423425,"2025-10-20","08:24:00","اشواق الحربي",1.7513888888861402,null,null,"Service Issues","تأجيل العملية بسبب التخدير","أود أن أرفع إليكم هذه الشكوى بشأن ما واجهته من قصور واضح في قسم التخدير بالمستشفى، الأمر الذي تسبب في إلغاء عملية إزالة حصوة من الحالب، والتي كان من المفترض إجراؤها في الموعد المحدد.\n\nللأسف، تم تأجيل العملية وخروجي من المستشفى دون إجرائها، وذلك بسبب تردد طبيب التخدير وعدم ثقته في الإجراءات المتبعة، مما تسبب لي في قلق واستياء شديدين.\n\nوأُحمّل المستشفى المسؤولية الكاملة في حال حدوث أي مضاعفات صحية ناتجة عن تأجيل هذه العملية، خصوصاً فيما يتعلق بتأثير الحصوة على الكلى.\n\nكما لاحظت وجود مشكلة عامة في قسم التخدير، حيث أن غالبية الأطباء يبدون تردداً واضحاً، وعدم ثقة في اتخاذ القرار، وهو ما يشير إلى نقص في الخبرة العملية ويُعد مؤشراً مقلقاً فيما يتعلق بسلامة المرضى.","I would like to submit this complaint regarding the clear shortcomings I encountered in the hospital's anesthesia department, which resulted in the cancellation of a ureteral stone removal operation, which was scheduled to be performed on the scheduled date.\n\nUnfortunately, the operation was postponed and I was discharged from the hospital without undergoing it. This was due to the anesthesiologist's hesitation and lack of confidence in the procedures followed, which caused me extreme anxiety and resentment.\n\nI hold the hospital fully responsible for any health complications resulting from the postponement of this operation, particularly regarding the stone's impact on the kidneys.\n\nI have also noticed a general problem in the anesthesia department, where the majority of doctors display clear hesitation and a lack of confidence in decision-making. This indicates a lack of practical experience and is a worrying indicator regarding patient safety.","قسم التخدير",{"$nulls":6},"Dissatisfied",{"$nulls":3},"hosbital",{"$nulls":36},"Nursing ",5,{"$f":"CY44/CY46","v":{"v":0.29411764705882354,"d":"29.41%"}}]
[null,43,5103,1002298113,"المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-10-18T16:16:00","هيا الرويلي","24 Hours","2025-10-18","15:54:00","هيا الرويلي ","2025-10-18","16:16:00","2025-10-18","16:22:00","هيا الرويلي","2025-10-18","16:23:00","هيا الرويلي",0.004861111112404615,{"$nulls":3},-45948.68263888889,{"$nulls":3},0,{"$nulls":4},-45948.68263888889,{"$nulls":3},-45948.68263888889,"2025-10-18","17:12:00",0.034027777779556345,"2025-10-18","17:32:00","هيا الرويلي",0.047916666670062114,null,null,"Communication Issues","خطا في حجز الموعد ","تفيد المراجعه تم حجز موعد غير المتفق عليه ",null,"قسم المواعيد ",{"$nulls":6},"Satisfied",{"$nulls":3},"patient ",{"$nulls":25},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"Support Services ",0,{"$f":"CY45/CY46","v":{"v":0,"d":"0.00%"}}]
[null,44,5105,1117399517,"المراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-10-19T13:52:00","اشواق الحربي","24 Hours","2025-10-19","08:29:00","اشواق الحربي","2025-10-19","13:52:00","2025-10-19","15:05:00","اشواق الحربي","2025-10-19","15:06:00","اشواق الحربي",0.05138888888905058,{"$nulls":3},-45949.629166666666,{"$nulls":3},0,{"$nulls":4},-45949.629166666666,{"$nulls":3},-45949.629166666666,"2025-10-20","08:39:00",0.7312500000043656,"2025-10-20","10:06:00","اشواق الحربي",0.7916666666642413,null,null,"Service Issues","الرعاية المقدمة ","عند وصولي إلى قسم الطوارئ، كنت أعاني من ارتفاع في درجة الحرارة (39)، وتُركتُ لفترة طويلة دون أي رد من طاقم التمريض. حاولتُ مرارًا طلب المساعدة باستخدام زر الاتصال بالطوارئ، ولكن لم يكن هناك رد فعال، ولم يأتِ أحد إلا بعد فوات الأوان. عندما وصلت الممرضة أخيرًا، أعطتني خافضًا للحرارة ومحلولًا وريديًا. ومع ذلك، بينما كانت تُعطي الدواء لمريض آخر بجواري، ارتطمت عن طريق الخطأ بعمود المحلول الوريدي المتصل بمحلولي الوريدي بعربة الدواء، مما تسبب في تحرك الإبرة وكادت أن تسقط عليّ. عندما طلبتُ منها بأدب أن تكون حذرة، ردت بالصراخ عليّ والتحدث بطريقة غير لائقة. لاحقًا، أدخلت الجهاز في أذني بقوة، مما تسبب في ألم ملحوظ. بالإضافة إلى ذلك، أزالت المحلول الوريدي قبل الانتهاء، دون أن تُفسر السبب، على الرغم من حالتي المُرهقة بشكل واضح.","Upon my arrival at the emergency department, I was suffering from a high fever (39), and I was left\nfor a long time without any response from the nursing staff I repeatedly tried to request assistance\nusing the emergency call button, but there was no effective response, and no one came until much\nlater When the nurse finally arrived, she gave me a fever reducer and an IV drip. However While she\nwas administering medication to another patient next to me, she accidentally hit the IV pole attached\nto my drip with the medication trolley, causing the needle to move and almost fall on me. When I\npolitely asked her to be careful, she responded by yelling at me and speaking in an inappropriate\nmanner Later, . She inserted the device into my ear forcefully, causing noticeable pain Additionally,\nshe removed the IV drip before it was finished, without explaining why, despite my visibly exhausted\n.condition","قسم التمريض - الطوارى",{"$nulls":6},"Satisfied",{"$nulls":3},"patient ",{"$nulls":25},{"$f":"CP40","v":14},{"$f":"CQ40","v":6},{"$f":"CR40","v":7},{"$f":"CS40","v":4},{"$nulls":7},"Total",{"$f":"CY42+CY43+CY44+CY45","v":17},{"$f":"CZ42+CZ43+CZ44+CZ45","v":{"v":1,"d":"100%"}}]
[null,45,5107,1208623221,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2025-10-19T14:00:00","اشواق الحربي","72 Hours","2025-10-19","08:29:00","اشواق الحربي","2025-10-19","14:00:00","2025-10-19","15:20:00","اشواق الحربي","2025-10-19","15:21:00","اشواق الحربي",0.056249999994179234,"2025-10-20","08:17:00","اشواق الحربي",0.7055555555562023,{"$nulls":3},-45950.345138888886,"2025-10-21","14:58:00","اشواق الحربي","Dissatisfied",1.984027777783922,{"$nulls":3},-45949.63958333333,"2025-10-21","17:21:00",2.0833333333357587,"2025-10-22","08:20:00","اشواق الحربي",2.7076388888890506,null,null,"Delay Service","الرعاية المقدمة ","أكتب إليكم لتقديم شكوى بشأن تأخر الاستجابة وعدم الاهتمام باحتياجات طفلي خلال فترة إقامتنا في القسم. احتاج طفلي إلى مستلزمات لإجراء فحص بول، وقد أبلغت عدة ممرضات بهذا الطلب. ومع ذلك، كانت كل ممرضة تأتي، فأخبرها، ثم تغادر دون العودة أو توفير المستلزمات اللازمة. ورغم الضغط المتكرر على زر الاستدعاء، لم يكن هناك رد سريع أو متابعة جادة من طاقم التمريض، مما تسبب في تأخير تلبية احتياجات طفلي.","I am writing to file a complaint regarding the delayed response and lack of attention to my child’s\nneeds during our stay in the department My child needed supplies for a urine test, and I informed\nseveral nurses about this request However, each nurse would come, I would tell them, and then they\nwould leave without returning or providing the needed supplies Despite repeatedly pressing the call\nbutton, there was no prompt response or serious follow-up from the nursing staff, which caused a\n.delay in meeting my child’s needs","قسم تنويم الاطفال - التمريض",null,"بحسب الافادة مازال لم يتم اتخاذ اجراء ومازال التحقيق بالامر ","التأخير من القسم ","قسم تنويم الاطفال",null,null,"Dissatisfied",{"$nulls":3},"patient ",{"$nulls":25},{"$f":"CM46/CN43","v":{"v":0.45161290322580644,"d":"45.16%"}},{"$f":"CN46/CN43","v":{"v":0.1935483870967742,"d":"19.35%"}},{"$f":"CO46/CN43","v":{"v":0.22580645161290322,"d":"22.58%"}},{"$f":"CP46/CN43","v":{"v":0.12903225806451613,"d":"12.90%"}}]
[null,46,5109,2495553667,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-10-19T13:16:00","اشواق الحربي","24 Hours","2025-10-19","13:16:00","اشواق الحربي","2025-10-19","13:16:00",{"$nulls":3},"2025-10-19","13:25:00","اشواق الحربي",0.006250000005820766,"2025-10-20","08:17:00","اشواق الحربي",0.7861111111051287,{"$nulls":3},-45950.345138888886,{"$nulls":4},-45949.55902777778,{"$nulls":3},-45949.55902777778,"2025-10-20","08:57:00",0.8138888888861402,"2025-10-20","09:10:00","اشواق الحربي",0.8229166666642413,null,null,"Insurance issue","طلب موافقة التأمين","تم الحضور إلى المستشفى ورفع طلب تنويم، ولكن تم عن طريق الخطأ رفع طلب موافقة لعلاج أسنان مرتين بدلاً من طلب التنويم، وقد تم إصدار الموافقة عليهما.","I went to the hospital and submitted an admission request, but by mistake, a dental approval request was submitted twice instead of an admission request, and both were approved.","الموافقات الطبية",{"$nulls":6},"Satisfied",{"$nulls":3},"patient "]
[null,47,5111,1121286288,"وزارة الصحة","التنويم","الطبي","تنويم الجراحة العامة","2025-10-19T14:57:00","هيا الرويلي","48 Hours","2025-10-19","14:57:00","هيا الرويلي ","2025-10-19","14:57:00",{"$nulls":3},"2025-10-19","15:32:00","هيا الرويلي",0.024305555554747116,{"$nulls":3},-45949.64722222222,{"$nulls":3},0,{"$nulls":4},-45949.64722222222,{"$nulls":3},-45949.64722222222,"2025-10-20","15:44:00",1.008333333331393,"2025-10-20","17:08:00","هيا الرويلي",1.0666666666656965,11437,"MAJD NAWASH MICHAEL ALHADDADIN","Communication Issues","تاخير في تقديم الخدمه ","افاد المريض بأنه تم التأجيل العمليه لمدة 6 اسابيع على الرغم من ان الحاله طارئه ",null,"قسم الجراحه العامه ",{"$nulls":6},"Neutral",{"$nulls":3},"patient ",{"$nulls":25},"In-Patient",8,{"$f":"CN49/CN52","v":{"v":0.25806451612903225,"d":"25.81%"}}]
[null,48,5112,1091917342,"المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-10-19T18:46:00","هيا الرويلي","72 Hours","2025-10-19","18:46:00","هيا الرويلي ","2025-10-19","18:46:00",{"$nulls":3},"2025-10-19","19:02:00","هيا الرويلي",0.011111111110949423,{"$nulls":3},-45949.79305555556,{"$nulls":3},0,{"$nulls":4},-45949.79305555556,{"$nulls":3},-45949.79305555556,"2025-10-20","09:29:00",0.6020833333313931,"2025-10-22","13:42:00","هيا الرويلي",2.7777777777737356,15091,"MOHAMAD AMAR MHD YASER  MSALAM","Attitude","السلوك ","يفيد المريض بان سلوك الطبيب اثناء اخباره عن الحاله المرضيه تعامل معه باسلوب غير مهني ",null,"اطباء الطوارئ ",{"$nulls":6},"Dissatisfied",{"$nulls":3},"hosbital",{"$nulls":25},"Out-Patient",18,{"$f":"CN50/CN52","v":{"v":0.5806451612903226,"d":"58.06%"}}]
[null,49,5112,1091917342,"المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-10-19T18:46:00","هيا الرويلي","72 Hours","2025-10-19","18:46:00","هيا الرويلي ","2025-10-19","18:46:00",{"$nulls":3},"2025-10-19","19:02:00","هيا الرويلي",0.011111111110949423,{"$nulls":3},-45949.79305555556,{"$nulls":3},0,{"$nulls":4},-45949.79305555556,{"$nulls":3},-45949.79305555556,"2025-10-21","15:45:00",1.8631944444423425,"2025-10-22","13:42:00","هيا الرويلي",2.7777777777737356,null,null,"Delay Service","تاخير في تقديم الخدمه ","يفيد بانه اثناء وجوده في العنايه المركزه يوجد تاخير في استجابة التمريض ",null,"تمريض العنايه المركزه ",{"$nulls":6},"Dissatisfied",{"$nulls":3},"hosbital",{"$nulls":25},"ER",5,{"$f":"CN51/CN52","v":{"v":0.16129032258064516,"d":"16.13%"}}]
[null,50,5112,1091917342,"المراجع","التنويم","الطبي","وحدة العناية المركزة","2025-10-19T18:46:00","هيا الرويلي","72 Hours","2025-10-19","18:46:00","هيا الرويلي ","2025-10-19","18:46:00",{"$nulls":3},"2025-10-19","19:03:00","هيا الرويلي",0.011805555550381541,{"$nulls":3},-45949.79375,{"$nulls":3},0,{"$nulls":4},-45949.79375,{"$nulls":3},-45949.79375,"2025-10-22","07:47:00",2.530555555560568,"2025-10-22","13:42:00","هيا الرويلي",2.7770833333343035,null,null,"Delay Service","تاخير في تقديم الخدمه ","يفيد المريض بأن استجابة الفريق الطبي للعنايه المركزه كانت جدا متاخره في تقديم الخدمه ",null,"اطباء العنايه المركزه ",{"$nulls":6},"Dissatisfied",{"$nulls":3},"patient ",{"$nulls":25},"Total",{"$f":"CN49+CN50+CN51","v":31},{"$f":"SUM(CO49:CO51)","v":{"v":1,"d":"100%"}}]
[null,51,5113,1116634989,"المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-10-20T16:10:00","هيا الرويلي","48 Hours","2025-10-19","19:54:00","هيا الرويلي ","2025-10-20","16:10:00","2025-10-20","16:36:00","هيا الرويلي","2025-10-20","16:42:00","هيا الرويلي",0.022222222221898846,{"$nulls":3},-45950.69583333333,{"$nulls":3},0,{"$nulls":4},-45950.69583333333,{"$nulls":3},-45950.69583333333,"2025-10-20","20:53:00",0.1743055555562023,"2025-10-21","18:11:00","هيا الرويلي",1.0618055555605679,14768,"HANAA MOHAMED MOHAMED SONBOL","Communication Issues","اسلوب التعامل + الخدمه االمقدمه ","تفيد المراجعه بانه كان تعامل الطبيبه معها غير مهني ولم يتم ازالة جميع الخيوط بعد الولاده ",null,"قسم النساء والولادة",{"$nulls":6},"Dissatisfied",{"$nulls":3},"patient ",{"$nulls":25},"Medical",18,{"$f":"CN53/CN57","v":{"v":0.5806451612903226,"d":"58.06%"}}]
[null,52,5116,1020251557,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-10-20T15:31:00","هيا الرويلي","24 Hours","2025-10-20","15:31:00","هيا الرويلي ","2025-10-20","15:31:00",{"$nulls":3},"2025-10-20","16:01:00","هيا الرويلي",0.020833333335758653,{"$nulls":3},-45950.66736111111,{"$nulls":3},0,{"$nulls":4},-45950.66736111111,{"$nulls":3},-45950.66736111111,"2025-10-20","16:17:00",0.011111111110949423,"2025-10-20","16:37:00","هيا الرويلي",0.02500000000145519,null,null,"Service Issues","رفض تسليم التقرير الطبي ","\"تقدّم ابن المراجع بشكوى لعدم تسليمه التقرير الطبي الخاص بوالده.\"","\"The patient’s son submitted a complaint regarding not being provided with his father’s medical report.\"","قسم التقارير الطبيبة",{"$nulls":6},"Dissatisfied",{"$nulls":3},"hosbital",{"$nulls":25},"Admin",8,{"$f":"CN54/CN57","v":{"v":0.25806451612903225,"d":"25.81%"}}]
[null,53,5118,1100936655,"المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-10-21T11:32:00","منتهى الزغيبي","More than 72 hours","2025-10-21","11:20:00","منتهى","2025-10-21","11:32:00","2025-10-21","13:19:00","منتهى","2025-10-21","13:19:00","منتهى",0.07430555555038154,{"$nulls":3},-45951.55486111111,{"$nulls":3},0,{"$nulls":4},-45951.55486111111,{"$nulls":3},-45951.55486111111,"2025-10-23","14:25:00",2.045833333337214,"2025-10-29","10:47:00","منتهى",7.8944444444496185,8941,"AHMED ABDULLAH A BAMOUSA\t","waiting time","عدم احترام المواعيد","أعرب عن استيائي من تجربتي في العيادة. كان لدي موعد مع الدكتور في الساعة 8 مساءً، وعند وصولي انتظرت أكثر من نصف ساعة دون استدعائي. تبين أن الدكتور غادر دون إبلاغ أي شخص، مما تسبب لي بالإحباط. أطلب اتخاذ إجراءات لضمان عدم تكرار مثل هذه الحوادث","I would like to express my dissatisfaction with my experience at the clinic. I had an appointment with the doctor at 8 PM, and upon my arrival, I waited for over half an hour without being called. It turned out that the doctor left without informing anyone, which caused me frustration. I request that measures be taken to ensure such incidents do not happen again.",{"$nulls":7},"Satisfied",{"$nulls":3},"patient ",{"$nulls":25},"Nursing ",4,{"$f":"CN55/CN57","v":{"v":0.12903225806451613,"d":"12.90%"}}]
[null,54,5119,1141265858,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-10-21T13:15:00","اشواق الحربي","24 Hours","2025-10-21","12:56:00","اشواق الحربي","2025-10-21","13:15:00","2025-10-22","21:57:00","اشواق الحربي","2025-10-22","09:58:00","اشواق الحربي",0.8631944444423425,{"$nulls":3},-45952.41527777778,{"$nulls":3},0,{"$nulls":4},-45952.41527777778,{"$nulls":3},-45952.41527777778,"2025-10-22","13:32:00",0.14861111110803904,"2025-10-22","15:31:00","اشواق الحربي",0.23124999999708962,null,null,"Hygiene issue","الخدمة المقدمة","خلال زيارة حديثة، لاحظنا أن القطن الموضوع تحت رأس المريضة كان مشبعًا بالإفرازات. وعندما أُبلغت الممرضة المُعالجة بذلك، تم استبعاد المشكلة باعتبارها أمرًا طبيعيًا، وتم قلب المنشفة ببساطة دون استبدالها.","During a recent visit, we observed that the cotton placed under the patient’s head was saturated with\ndischarge. When this was brought to the attention of the attending nurse, the issue was dismissed as\n.normal, and the towel was simply turned over without being replaced",{"$nulls":7},"Satisfied",{"$nulls":3},"patient ",{"$nulls":25},"Support Services ",1,{"$f":"CN56/CN57","v":{"v":0.03225806451612903,"d":"3.23%"}}]
[null,55,5120,1137148605,"المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-10-21T14:18:00","هيا الرويلي","24 Hours","2025-10-21","13:50:00","هيا الرويلي ","2025-10-21","14:18:00","2025-10-21","15:59:00","هيا الرويلي","2025-10-21","17:16:00","هيا الرويلي",0.1236111111138598,{"$nulls":3},-45951.71944444445,{"$nulls":3},0,{"$nulls":4},-45951.71944444445,{"$nulls":3},-45951.71944444445,"2025-10-22","08:19:00",0.6270833333328483,"2025-10-22","13:44:00","هيا الرويلي",0.8527777777781012,13666,"MOHAMED MAGDY HASSAN ELFAKHARANY","Attitude","لم يتم تحويله الى عيادة العظام عند حضوره للطوارئ ",null,null,"اطباء الطوارئ ",{"$nulls":6},"No Response",{"$nulls":3},"hosbital",{"$nulls":25},"Total",{"$f":"CN53+CN54+CN55+CN56","v":31},{"$f":"CO53+CO54+CO55+CO56","v":{"v":1,"d":"100%"}}]
[4,56,5126,1123609156,"المراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-10-22T10:31:00","اشواق الحربي","24 Hours","2025-10-22","10:14:00","اشواق الحربي","2025-10-22","10:31:00","2025-10-22","10:43:00","اشواق الحربي","2025-10-22","10:44:00","اشواق الحربي",0.009027777778101154,{"$nulls":3},-45952.447222222225,{"$nulls":3},0,{"$nulls":4},-45952.447222222225,{"$nulls":3},-45952.447222222225,"2025-10-22","12:19:00",0.06597222221898846,"2025-10-23","08:43:00","اشواق الحربي",0.9159722222175333,null,null,"Delay Service","لم يتم رفع الاجازة ","تضرري بالعمل بسبب عدم رفع الاجازة ",{"$nulls":8},"Dissatisfied",{"$nulls":3},"patient "]
[null,57,5127,2417972615,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-10-22T10:44:00","اشواق الحربي","24 Hours","2025-10-22","10:44:00","اشواق الحربي","2025-10-22","10:44:00",{"$nulls":3},"2025-10-22","11:10:00","اشواق الحربي",0.018055555556202307,{"$nulls":3},-45952.46527777778,{"$nulls":3},0,{"$nulls":4},-45952.46527777778,{"$nulls":3},-45952.46527777778,"2025-10-22","12:49:00",0.06874999999854481,"2025-10-23","08:43:00","اشواق الحربي",0.897916666661331,null,null,"Delay Service","لم يتم رفع الاجازة ","تضرري بالعمل بسبب عدم رفع الاجازة ",{"$nulls":8},"Dissatisfied",{"$nulls":3},"patient "]
[null,58,5128,1027277233,"المراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2025-10-22T14:49:00","هيا الرويلي","48 Hours","2025-10-22","14:38:00","هيا الرويلي ","2025-10-22","14:49:00","2025-10-22","16:00:00","هيا الرويلي","2025-10-22","16:02:00","هيا الرويلي",0.05069444444961846,"2025-10-23","08:13:00",null,0.6743055555562023,{"$nulls":3},-45953.342361111114,{"$nulls":4},-45952.66805555556,{"$nulls":3},-45952.66805555556,"2025-10-23","09:30:00",0.7277777777781012,"2025-10-23","17:17:00","هيا الرويلي",1.0520833333284827,10308,"Dr.Ehoud Elsandarousy","Treatment Issues","تعامل غير مهني ","أتقدم بشكوى بشأن تعامل غير مهني من الأخصائيه عهود حيث أبدت عدم تقدير لحالتي وظروفي الصحيه رغم توفر الوقت وقدرتها على المساعده ورفضت تقديم الخدمه بحجة المواعيد والمراجعين رغم انه لايوجد سوى مريضه واحده فقط أثناء تواجدي مشكلتي ليست في الإنتظار أو المواعيد بل في أسلوب اللأخصائيه وطريقة تعاملها . ",null,"قسم العلاج الطبيعي",{"$nulls":6},"Satisfied",{"$nulls":3},"hosbital"]
[null,59,5131,2133872032,"المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-10-22T23:56:00","هيا الرويلي","More than 72 hours","2025-10-22","19:00:00","هيا الرويلي ","2025-10-22","23:56:00","2025-10-23","17:10:00","هيا الرويلي","2025-10-23","17:14:00","هيا الرويلي",0.7208333333328483,{"$nulls":3},-45953.71805555555,{"$nulls":3},0,{"$nulls":4},-45953.71805555555,{"$nulls":3},-45953.71805555555,"2025-10-28","10:07:00",4.703472222223354,"2025-10-28","13:58:00","هيا الرويلي",4.863888888889051,12678,"MALAK ALANAZI","MisCoordination","لم يتم اخبار المراجعه بان الاخصائيه وجدان غير متواجده اثناء الموعد ","لم يتم اخبار المراجعه بان الاخصائيه وجدان غير متواجده اثناء الموعد",null,"قسم الاشعه ",{"$nulls":6},"Satisfied",{"$nulls":3},"hosbital"]
[null,60,5136,1100936655,"المراجع","العيادات الخارجية","الطبي","عيادات جراحة القفص الصدري","2025-10-23T14:26:00","منتهى الزغيبي","More than 72 hours","2025-10-23","14:26:00","منتهى","2025-10-23","14:26:00",{"$nulls":3},"2025-10-23","14:36:00","منتهى",6.9444444379769266E-3,"2025-10-25","07:57:00",null,1.7229166666729725,"2025-10-26","08:37:00",null,1.0277777777737356,{"$nulls":4},-45953.60833333333,{"$nulls":3},-45953.60833333333,"2025-10-27","07:45:00",3.7145833333343035,"2025-10-29","11:08:00","منتهى",5.8555555555576575,8941,"AHMED ABDULLAH A BAMOUSA\t","Communication Issues","عدم احترام المواعيد","أعرب عن استيائي من تجربتي في العيادة. كان لدي موعد مع الدكتور في الساعة 8 مساءً، وعند وصولي انتظرت أكثر من نصف ساعة دون استدعائي. تبين أن الدكتور غادر دون إبلاغ أي شخص، مما تسبب لي بالإحباط. أطلب اتخاذ إجراءات لضمان عدم تكرار مثل هذه الحوادث","I would like to express my dissatisfaction with my experience at the clinic. I had an appointment with the doctor at 8 PM, and upon my arrival, I waited for over half an hour without being called. It turned out that the doctor left without informing anyone, which caused me frustration. I request that measures be taken to ensure such incidents do not happen again.",null,null,"تم التواصل مع المراجع أكثر من مرة ولكن لا توجد استجابة ",{"$nulls":4},"Satisfied",{"$nulls":3},"patient "]
[null,61,5137,1181433515,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأسنان","2025-10-23T16:00:00","هيا الرويلي","72 Hours","2025-10-23","16:00:00","هيا الرويلي ","2025-10-23","16:00:00",{"$nulls":3},"2025-10-23","16:36:00","هيا الرويلي",0.02500000000145519,{"$nulls":3},-45953.691666666666,{"$nulls":3},0,{"$nulls":4},-45953.691666666666,{"$nulls":3},-45953.691666666666,"2025-10-26","09:27:00",2.702083333337214,"2025-10-26","11:41:00","هيا الرويلي",2.7951388888905058,90643,"KHALED ALANAZI","MisCoordination","تم بدء العلاج مع الطفل دون حضور والدته ","تم بدء العلاج مع الطفل دون حضور والدته",null,"عيادات الاسنان ",{"$nulls":6},"Dissatisfied",{"$nulls":3},"patient "]
[null,62,5143,1085521027,"المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-10-25T10:28:00","هيا الرويلي","48 Hours","2025-10-25","08:45:00","هيا الرويلي ","2025-10-25","10:28:00","2025-10-25","14:36:00","هيا الرويلي","2025-10-25","14:47:00","هيا الرويلي",0.17986111110803904,{"$nulls":3},-45955.61597222222,{"$nulls":3},0,{"$nulls":4},-45955.61597222222,{"$nulls":3},-45955.61597222222,"2025-10-27","10:13:00",1.8097222222204437,"2025-10-27","13:03:00","هيا الرويلي",1.9277777777751908,90247,"FAHAD ALDOSSARY","Attitude","اسلوب التعامل + الخدمه االمقدمه ","يفيد المريض بان الطبيب لم يتعامل باسلوب مهني ولم يتم تقديم الخدمه بالشكل المطلوب ",null,"قسم الطب النفسي ",{"$nulls":6},"Satisfied",{"$nulls":3},"patient "]
[null,63,5147,2276530066,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-10-25T09:20:00","هيا الرويلي","24 Hours","2025-10-25","09:20:00","هيا الرويلي ","2025-10-25","09:20:00",{"$nulls":3},"2025-10-25","09:32:00","هيا الرويلي",8.333333331393078E-3,{"$nulls":3},-45955.39722222222,{"$nulls":3},0,{"$nulls":4},-45955.39722222222,{"$nulls":3},-45955.39722222222,"2025-10-25","10:15:00",0.029861111113859806,"2025-10-25","13:16:00","هيا الرويلي",0.15555555555329192,null,null,"Insurance issue","رفض موافقه ",{"$nulls":9},"Satisfied",{"$nulls":3},"hosbital"]
[null,64,5150,1095613194,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2025-10-25T16:47:00","اشواق الحربي","24 Hours","2025-10-25","16:47:00","اشواق الحربي","2025-10-25","16:47:00",{"$nulls":3},"2025-10-25","16:51:00","اشواق الحربي",2.7777777722803876E-3,{"$nulls":3},-45955.70208333333,{"$nulls":3},0,{"$nulls":4},-45955.70208333333,{"$nulls":3},-45955.70208333333,"2025-10-25","18:36:00",0.0729166666715173,"2025-10-25","19:53:00","اشواق الحربي",0.12638888889341615,null,null,"financial issue","الخدمة المقدمة ","تم حضوري عن طريق الطوارى وتم اخذ مبلغ الكشقية مني , وعند الزيارة والمتابعة ايضا ابلغني انة يجب دفع المبلغ من جديد للكشفية",{"$nulls":8},"Dissatisfied",{"$nulls":3},"hosbital"]
[null,65,5153,1125343515,"المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-10-25T18:31:00","اشواق الحربي","72 Hours","2025-10-25","18:17:00","اشواق الحربي","2025-10-25","18:31:00","2025-10-25","18:58:00","اشواق الحربي","2025-10-25","18:59:00","اشواق الحربي",{"$f":"(U67+T67)-(P67+O67)","v":0.01944444444961846},"2025-10-26","08:37:00",null,{"$f":"(Y67+X67)-(U67+T67)","v":0.5680555555518367},"2025-10-27","08:39:00",null,1.0013888888934162,{"$nulls":4},{"$f":"(AG67+AF67)-(U67+T67)","v":-45955.790972222225},{"$nulls":3},{"$f":"(AL67+AK67)-(U67+T67)","v":-45955.790972222225},"2025-10-27","08:52:00",{"$f":"(AP67+AO67)-(U67+T67)","v":1.578472222216078},"2025-10-28","13:29:00","اشواق الحربي",{"$f":"(AS67+AR67)-(U67+T67)","v":2.7708333333284827},null,null,"Communication Issues","حجز الموعد","تم التواصل هاتفيا لاخذ موعد وعندما تم حضوري ابلغني انة ليس لديك موعد ؟ ",{"$nulls":8},"Dissatisfied",{"$nulls":3},"hosbital"]
[null,66,5160,1208564839,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-10-27T12:53:00","هيا الرويلي","72 Hours","2025-10-27","12:53:00","هيا الرويلي ","2025-10-27","12:53:00",{"$nulls":3},"2025-10-27","12:57:00","هيا الرويلي",2.7777777722803876E-3,{"$nulls":3},-45957.53958333333,{"$nulls":3},0,{"$nulls":4},-45957.53958333333,{"$nulls":3},-45957.53958333333,"2025-10-27","14:01:00",0.04444444444379769,"2025-10-29","13:41:00","هيا الرويلي",2.030555555560568,17876,"MOHAMED YOUSSRY MOHAMED ALI","Policy Compliance Issues","لم يتم تقديم الخدمه ",{"$nulls":9},"Satisfied",{"$nulls":3},"patient "]
[null,67,5161,1090235761,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات القلب","2025-10-27T15:54:00","اشواق الحربي","48 Hours","2025-10-27","14:10:00","اشواق الحربي","2025-10-27","15:54:00","2025-10-27","16:12:00","اشواق الحربي","2025-10-27","16:15:00","اشواق الحربي",0.014583333337213844,"2025-10-28","08:31:00",null,0.6777777777751908,"2025-10-29","08:41:00",null,1.0069444444452529,{"$nulls":4},-45957.677083333336,"2025-10-29","15:01:00","اشواق الحربي",1.9486111111109494,null,null,-45957.677083333336,{"$nulls":3},-45957.677083333336,90926,"Dr KHALID ABDULLAH R ALNEMER","Attitude","السلوك ","أتقدم إليكم بهذه الشكوى حول ما حدث أثناء مراجعتنا للدكتور خالد النمر  التنسيق المسبق مع المنسقة الخاصة به نظرًا لوجود حالة طارئة تخص والدتي.\n\nعند دخولنا على الطبيب، بدأ بالسؤال عن قراءات ضغط والدتي الأخيرة، فأجابت بأنها لم تُسجل القراءات قبل الحضور. فسألها الطبيب عن السبب، فأوضحت أنني لا أعيش معها في نفس المنزل لكوني متزوجًا ومستقلًا بسكن خاص.\nفي هذه اللحظة، بدأ الدكتور بتوجيه كلمات غير لائقة وغير مهنية نحوي، خارجة عن سياق الحالة الطبية، حيث قال بالحرف تقريبًا:\n\n\"ليش ما أخذت قياسات أمك؟ هل الزواج وزوجتك يخليك تقصر مع أمك؟ لا تخلي الزوجة ، الحرمة بدالها ألف حرمة.\"\n\nكما وجه لوالدتي كلامًا ساخرًا بقوله:\n\n\"هل عندك غير هذا الابن؟ هذا ما يصلح، جيبي غيره!\"\n\nوقد كان هذا الكلام أمام المنسقة التي اكتفت بالضحك، مما زاد من الموقف سوءًا.\nحاولت الرد على الطبيب بهدوء وقلت له:\n\n\"يا دكتور، احترم مرضاك، احترمني واحترم رجولتي، هذا الكلام لا يليق.\"\n\nإلا أن الطبيب أنهى المقابلة قائلًا:\n\n\"إذا هذا ردك خلاص اطلعوا، بصرف لها دواء الضغط فقط.\"\n\nثم أنهى الزيارة دون فحص طبي شامل لوالدتي أو الإجابة على استفساراتنا الطبية، مما جعل زيارتنا ناقصة في الغرض العلاجي، وتسببت كلماته في توتر نفسي لوالدتي وارتفاع في ضغطها.\n\nإن ما بدر من الطبيب لا يتناسب مع مكانته الطبية ولا مع أخلاقيات المهنة، ويمثل إساءة لمراجعين جاءوا طلبًا للعلاج، وليس للتحقيق أو التوبيخ.\nأرجو منكم النظر في هذه الواقعة والتحقق منها، واتخاذ الإجراء النظامي المناسب، حفاظًا على حقوق المرضى واحترام العلاقة الإنسانية والمهنية بين الطبيب ومراجعيه.","I am submitting this complaint to you regarding what happened during our visit to Dr. Khaled Al-Nimr, after prior coordination with his coordinator due to an emergency concerning my mother.\n\nUpon our arrival, the doctor began asking about my mother's recent blood pressure readings. She replied that they had not been recorded before the visit. The doctor asked her why, and I explained that I do not live with her in the same house as her, as I am married and live independently.\nAt this point, the doctor began directing inappropriate and unprofessional words at me, completely out of context. He said, almost verbatim:\n\n\"Why didn't you take your mother's measurements? Does marriage and your wife make you neglect your mother? Don't neglect your wife; a woman has a thousand other women.\"\n\nHe also directed sarcastic remarks at my mother, saying:\n\n\"Do you have another son? This one is useless. Bring someone else!\"\n\nThis was said in front of the coordinator, who simply laughed, which only made the situation worse. I tried to respond to the doctor calmly, saying:\n\n\"Doctor, respect your patients, respect me, and respect my manhood. This is inappropriate.\"\n\nHowever, the doctor ended the interview by saying:\n\n\"If that's your response, then leave. Just prescribe her blood pressure medication.\"\n\nHe then ended the visit without a comprehensive medical examination of my mother or answering our medical questions. This rendered our visit incomplete in its therapeutic purpose. His words caused my mother psychological distress and a spike in her blood pressure.\n\nThe doctor's actions are inconsistent with his medical standing and professional ethics. They constitute an insult to patients who came seeking treatment, not investigation or reprimand.\n\nI ask you to look into this incident, investigate it, and take appropriate legal action to protect patients' rights and respect the human and professional relationship between doctors and their patients.",{"$nulls":7},"Dissatisfied",{"$nulls":3},"patient "]
[null,68,5163,2528165992,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات قلب (أطفال)","2025-10-27T17:37:00","اشواق الحربي","More than 72 hours","2025-10-27","16:53:00","اشواق الحربي","2025-10-27","17:37:00","2025-10-27","19:31:00","اشواق الحربي","2025-10-27","19:42:00","اشواق الحربي",0.08680555555474712,"2025-10-28","08:31:00",null,0.5340277777795563,"2025-10-29","08:41:00",null,1.0069444444452529,"2025-11-01","08:54:00","اشواق الحربي","No response",4.55000000000291,{"$nulls":3},-45957.82083333333,"2025-11-05","14:33:00",8.785416666665697,"2025-11-05","14:33:00","اشواق الحربي",8.785416666665697,91000,"Dr. RIMA SAMI BADER","Treatment Issues","الرعاية المقدمة ","تم طلب فحص إيكو للقلب للطفلة من قبل الدكتورة، إلا أنها لم تكمل إجراء الفحص، كما لم تقم برفع صور الفحص الأول على النظام وبعد ذلك طالبت برفع طلب جديد عبر التأمين لإعادة الفحص، إلا أن شركة التأمين رفضت الطلب الجديد لكونه معتمدًا مسبقًا لنفس الحالة ولنفس التقرير السابق وعند ابلاغها بذلك رفضت الاستماع الينا بالرغم من حاجتنا الضرورية لفحص الايكو واكتفت بكتابة تقرير فقط دون الصور ، و مع عدم مراعاه لحاله الطفله او حاجه الأبوين للاطمئنان عليه ، واريد اتخاذ الاجراء بحقها","An echocardiogram was requested for the child by the doctor, but she did not complete the procedure, nor did she upload the images of the first examination to the system. After that, she requested a new request through the insurance to repeat the examination, but the insurance company rejected the new request because it was previously approved for the same case and the same previous report. When we informed her of this, she refused to listen to us despite our urgent need for an echocardiogram and was satisfied with writing a report only without the images, without taking into account the child’s condition or the parents’ need to be reassured about him. I want to take action against her.",null,null,"لم يتم الرد من قبل القسم ","لم يتم الرد ","رئيس القسم النائب دكتور نيبال",null,null,"Neutral",{"$nulls":3},"patient "]
[null,69,5165,1075951309,"المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-10-27T20:27:00","اشواق الحربي","24 Hours","2025-10-27","20:19:00","اشواق الحربي","2025-10-27","20:27:00","2025-10-27","20:44:00","اشواق الحربي","2025-10-27","20:45:00","اشواق الحربي",0.012500000004365575,"2025-10-28","08:54:00",null,0.5062499999985448,{"$nulls":3},-45958.370833333334,{"$nulls":4},-45957.864583333336,{"$nulls":3},-45957.864583333336,"2025-10-28","08:59:00",0.5097222222175333,"2025-10-28","19:39:00","اشواق الحربي",0.9541666666627862,90738,"Dr MOHAMMED SALMAN ALSHAKHAS","Attitude","الرعاية المقدمة ","عند حضوري إلى العيادة، وبعد سداد رسوم الكشف والدخول على الطبيب أفاد الطبيب بعدم توفر الأدوات اللازمة لإجراء الفحص الطبي، موضحًا أنها انتهت من العيادة وقد كان ذلك تصرفًا غير مهني خصوصًا بعد خصم رسوم الكشف دون تقديم الخدمة المطلوبة أو توجيهي بشكل مناسب لذلك، ارجوا منكم التكرم باتخاذ الإجراء اللازم بحق الطبيب ، وضمان عدم تكرار مثل هذه الحالات حفاظًا على حقوق المرضى وجودة الخدمة الطبية.","When I arrived at the clinic, after paying the examination fees and seeing the doctor, the doctor stated that the necessary equipment was not available for the medical examination, explaining that the clinic had finished. This was unprofessional behavior, especially after deducting the examination fees without providing the requested service or providing me with appropriate guidance. I kindly ask you to take the necessary action against the doctor and ensure that such cases do not recur, in order to preserve the rights of patients and the quality of medical service.",{"$nulls":7},"Dissatisfied",{"$nulls":3},"patient "]
[null,70,5167,1117399517,"المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-10-29T08:02:00","هيا الرويلي","24 Hours","2025-10-28","09:03:00","هيا الرويلي ","2025-10-29","08:02:00","2025-10-29","14:41:00","هيا الرويلي","2025-10-29","14:49:00","هيا الرويلي",0.2826388888861402,{"$nulls":3},-45959.61736111111,{"$nulls":3},0,{"$nulls":4},-45959.61736111111,{"$nulls":3},-45959.61736111111,"2025-10-29","16:25:00",0.0666666666729725,"2025-10-30","09:26:00","هيا الرويلي",0.7756944444481633,18709,"SARAH ALQAHTANI","Policy Compliance Issues","السلوك ","تفيد المراجعه بانها لم يتم لبس القفاز عندما تم تجهيز الادوات الطبيه لسحب الدم  ",null,"قسم المختبر ",{"$nulls":6},"No Response",{"$nulls":3},"patient "]
[null,71,5168,1063391989,"وزارة الصحة","العيادات الخارجية","الإداري","إدارة العيادات الخارجيه","2025-10-28T09:28:00","هيا الرويلي","48 Hours","2025-10-28","09:28:00","هيا الرويلي ","2025-10-28","09:28:00",{"$nulls":3},"2025-10-28","09:41:00","هيا الرويلي",0.009027777778101154,{"$nulls":3},-45958.40347222222,{"$nulls":3},0,{"$nulls":4},-45958.40347222222,{"$nulls":3},-45958.40347222222,"2025-10-29","14:51:00",1.2152777777810115,"2025-10-29","14:51:00","هيا الرويلي",1.2152777777810115,null,null,"Service Issues","اجازه مرضيه ","يرغب في تمديد الاجازه تمت الافاده لايتم اضافتها الا عند حضوره و برسوم كشف ",null,"ادارة العيادات الخارجيه ",{"$nulls":6},"No Response",{"$nulls":3},"patient "]
[null,72,5169,1067597839,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-10-28T09:41:00","هيا الرويلي","24 Hours","2025-10-28","09:41:00","هيا الرويلي ","2025-10-28","09:41:00",{"$nulls":3},"2025-10-28","09:54:00","هيا الرويلي",{"$f":"(U74+T74)-(P74+O74)","v":0.009027777778101154},{"$nulls":3},-45958.4125,{"$nulls":3},0,{"$nulls":4},-45958.4125,{"$nulls":3},-45958.4125,"2025-10-28","10:01:00",0.004861111112404615,"2025-10-28","12:38:00","هيا الرويلي",0.11388888888905058,null,null,"Delay Service","تقرير طبي ","ترغب المراجعه برفع التقارير الطبيه عل تطبيق صحتي ",null,"قسم التقارير الطبيه ",{"$nulls":6},"Dissatisfied",{"$nulls":3},"hosbital"]
[null,73,5173,1055687378,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2025-10-28T09:54:00","هيا الرويلي","48 Hours","2025-10-28","09:54:00","هيا الرويلي ","2025-10-28","09:54:00",{"$nulls":3},"2025-10-28","12:36:00","هيا الرويلي",{"$f":"(U75+T75)-(P75+O75)","v":0.11250000000291038},{"$nulls":3},-45958.525,{"$nulls":3},0,{"$nulls":4},-45958.525,{"$nulls":3},-45958.525,"2025-10-29","16:30:00",1.1624999999985448,"2025-10-30","08:20:00","هيا الرويلي",1.8222222222175333,null,null,"Delay Service","تاخير في اظهار نتيجة التحليل ","تاخير في اظهار نتيجة  تحليل رخصة السلاح وتم اعادة التحاليل من جديد ",null,"قسم المختبر ",{"$nulls":6},"Satisfied",{"$nulls":3},"patient "]
[null,74,5175,1159313376,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-10-28T12:38:00","هيا الرويلي","More than 72 hours","2025-10-28","12:38:00","هيا الرويلي ","2025-10-28","12:38:00",{"$nulls":3},"2025-10-28","13:56:00","هيا الرويلي",{"$f":"(U76+T76)-(P76+O76)","v":0.05416666666860692},{"$nulls":3},-45958.580555555556,{"$nulls":3},0,{"$nulls":4},-45958.580555555556,{"$nulls":3},-45958.580555555556,"2025-10-28","15:17:00",0.05625000000145519,"2025-11-02","13:45:00","هيا الرويلي",4.992361111108039,2536,"MOHAMMED HASHIM ATTAS","Policy Compliance Issues","فشل في العمليه الاولى ","يفيد والد المريضه  بانه تم طلب اعادة العمليه مره اخرى لفشل العمليه الاولى ولايريد تحمل التكاليف مره اخرى ",null,"عيادات العظام ",{"$nulls":6},"Neutral",{"$nulls":3},"patient "]
[null,75,5176,1217294196,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-10-28T14:20:00","اشواق الحربي","24 Hours","2025-10-28","14:20:00","اشواق الحربي","2025-10-28","14:20:00",{"$nulls":3},"2025-10-28","14:23:00","اشواق الحربي",{"$f":"(U77+T77)-(P77+O77)","v":0.002083333340124227},{"$nulls":3},-45958.59930555556,{"$nulls":3},0,{"$nulls":4},-45958.59930555556,{"$nulls":3},-45958.59930555556,"2025-10-28","15:45:00",0.05694444444088731,"2025-10-28","18:00:00","اشواق الحربي",0.1506944444408873,null,null,"Insurance issue","رفض التأمين ","في يوم الاثنين الموافق 2025/10/27، تم زيارتي لمستشفى الإمداد الطبي برفقة ابني، حيث تم الكشف عليه من قبل الطبيب المختص، وأُجريت له تحاليل دم ومناظرة للأنف، مع دفع مبلغ مالي مقابل الخدمات المقدمة.\nوقد تبيّن بعد الفحوصات أن ابني مصاب بفايروس، وتم صرف أدوية من قبل الطبيب المعالج.\nإلا أن المستشفى رفض صرف الأدوية ورفض رفع الموافقة الطبية لشركة التأمين، كما رفض تسليم الأدوية بحجة أن هناك اتفاقًا داخليًا مع شركة التأمين ينص على أن هذا العلاج غير مصنف من هيئة الدواء.\n\nوعليه، تم استغرابي من هذا الإجراء، إذ كيف يُباع هذا الدواء للمرضى داخل المستشفى إذا كان غير مصنف، وفي الوقت ذاته يُرفض رفعه لشركة التأمين؟\nطلبت من مدير المستشفى المناوب رفع الطلب إلى شركة التأمين، إلا أن الطلب رُفض من قبل المستشفى، ولم يتم تعويضي عن قيمة الخسائر الناتجة عن التحاليل والمناظرة والمغذي والعلاج، رغم أن النتيجة النهائية كانت عدم صرف العلاج وعدم رفع الطلب لشركة التأمين.\n\nوقد أفادني المستشفى بأن ذلك بسبب اتفاق داخلي مع شركة التأمين، وهو أمر لا علاقة لي به كمراجع، ومن المفترض إفادتي بذلك قبل تقديم الخدمة، وليس بعد دفع التكاليف وتحمل الخسائر.","On Monday, October 27, 2025, I took my son to the Medical Supply Hospital. He was examined by a specialist, underwent blood tests and a nasal swab, and I paid for the services provided.\n\nThe tests revealed that my son had a virus, and the treating physician prescribed medication.\n\nHowever, the hospital refused to dispense the medication and refused to forward the medical authorization to the insurance company. They also refused to release the medication, claiming an internal agreement with the insurance company stating that this treatment was not classified by the Drug Authority.\n\nI was baffled by this procedure. How could this medication be sold to patients within the hospital if it was not classified, yet they refused to forward it to the insurance company?\n\nI asked the on-duty hospital manager to submit the request to the insurance company, but the hospital refused. I was not reimbursed for the costs incurred from the tests, examination, IV fluids, and medication, even though the final outcome was that the medication was not dispensed and the request was not forwarded to the insurance company.\n\nThe hospital informed me that this was due to an internal agreement with the insurance company, which is something I, as a patient, have no connection to, and I should have been informed of this before the service was provided, not after the costs were paid and the losses were borne.",{"$nulls":7},"Satisfied",{"$nulls":3},"hosbital"]
[null,76,5179,1142660339,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-10-28T18:52:00","اشواق الحربي","24 Hours","2025-11-28","18:31:00","اشواق الحربي","2025-11-28","18:52:00","2025-11-28","19:39:00","اشواق الحربي","2025-11-28","19:40:00","اشواق الحربي",{"$f":"(U78+T78)-(P78+O78)","v":0.03333333333284827},{"$nulls":3},-45989.819444444445,{"$nulls":3},0,{"$nulls":4},-45989.819444444445,{"$nulls":3},-45989.819444444445,"2025-11-29","16:42:00",0.8763888888861402,"2025-11-29","19:24:00","اشواق الحربي",0.9888888888890506,null,null,"Delay Service","طريقة سحب الدم","سحب الدم بطريقة خاطئة في المرة الاولى والمرة الثانية تسبب بألم وتورم وكدمة ","The incorrect blood draw the first and second times caused pain, swelling, and bruising.","قسم المختبر ",{"$nulls":6},"Satisfied",{"$nulls":3},"patient "]
[]
[]
[]
[{"$nulls":4},"MOH",18,{"$f":"F82/F86","v":{"v":0.23684210526315788,"d":"23.68%"}},null,"Medical",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",null,"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":9},"Medical",null,"Average"]
["Week 1",17,null,null,"CCHI",10,{"$f":"F83/F86","v":{"v":0.13157894736842105,"d":"13.16%"}},null,"أطباء الطوارئ",6,null,"اشواق الحربي",36,{"$f":"M83/M89","v":{"v":0.47368421052631576,"d":"47.37%"}},20,6,7,3,{"$f":"O84+P84+Q84+R84","v":{"v":1,"d":"100.00%"}},null,"منتهى الزغيبي",1,{"$f":"V83/Z86","v":{"v":0.013157894736842105,"d":"1.32%"}},2,{"$f":"X83/Z86","v":{"v":0.02631578947368421,"d":"2.63%"}},{"$f":"X83+V83","v":3},null,5,null,null,1,"منتهى الزغيبي",{"$nulls":9},"عيادات جراحة عظام (أطفال)",1,{"$f":"AVERAGE(AS83:AY83)","v":10.73},10.73]
["Week 2",16,null,null,"Patients",31,{"$f":"F84/F86","v":{"v":0.40789473684210525,"d":"40.79%"}},null,"عيادات الأسنان",5,null,"Percentage",null,null,{"$f":"O83/M83","v":{"v":0.5555555555555556,"d":"55.56%"}},{"$f":"P83/M83","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"Q83/M83","v":{"v":0.19444444444444445,"d":"19.44%"}},{"$f":"R83/M83","v":{"v":0.08333333333333333,"d":"8.33%"}},null,null,"هيا الرويلي",11,{"$f":"V84/Z86","v":{"v":0.14473684210526316,"d":"14.47%"}},26,{"$f":"X84/Z86","v":{"v":0.34210526315789475,"d":"34.21%"}},{"$f":"V84+X84","v":37},{"$nulls":5},"هيا الرويلي",{"$nulls":9},"عيادات قلب (أطفال)",1,{"v":8.7,"d":"8.70"},8.7]
["Week 3",22,null,null,"Patient relatives",17,{"$f":"F85/F86","v":{"v":0.2236842105263158,"d":"22.37%"}},null,"قسم المختبر",5,null,"هيا الرويلي",37,{"$f":"M85/M89","v":{"v":0.4868421052631579,"d":"48.68%"}},17,10,5,5,{"$f":"O86+P86+Q86+R86","v":{"v":1,"d":"100.00%"}},null,"اشواق الحربي",5,{"$f":"V85/Z86","v":{"v":0.06578947368421052,"d":"6.58%"}},31,{"$f":"X85/Z86","v":{"v":0.40789473684210525,"d":"40.79%"}},{"$f":"V85+X85","v":36},null,null,3,null,1,"اشواق الحربي",{"$nulls":9},"قسم الأشعة",1,4.68,4.68]
["Week 4",21,null,null,"Total",{"$f":"F82+F83+F84+F85","v":76},{"$f":"G82+G83+G84+G85","v":{"v":1,"d":"100.00%"}},null,"عيادات النساء والولادة",3,null,"Percentage",null,null,{"$f":"O85/M85","v":{"v":0.4594594594594595,"d":"45.95%"}},{"$f":"P85/M85","v":{"v":0.2702702702702703,"d":"27.03%"}},{"$f":"Q85/M85","v":{"v":0.13513513513513514,"d":"13.51%"}},{"$f":"R85/M85","v":{"v":0.13513513513513514,"d":"13.51%"}},null,null,"Total",{"$f":"SUM(V83:V85)","v":17},{"$f":"W83+W84+W85","v":{"v":0.22368421052631576,"d":"22.37%"}},{"$f":"X83+X84+X85","v":59},{"$f":"Y83+Y84+Y85","v":{"v":0.7763157894736843,"d":"77.63%"}},{"$f":"Z83+Z84+Z85","v":76},{"$nulls":15},"تنويم النساء والولادة",1,3.93,3.93]
["Total",{"$f":"SUM(B83:B86)","v":76},null,null,"In-Patient",22,{"$f":"F87/F90","v":{"v":0.2894736842105263,"d":"28.95%"}},null,"قسم الصيدلية",2,null,"منتهى الزغيبي",3,{"$f":"M87/M89","v":{"v":0.039473684210526314,"d":"3.95%"}},0,0,0,3,{"$f":"O88+P88+Q88+R88","v":{"v":1,"d":"100.00%"}},{"$nulls":6},{"$f":"Y86+W86","v":{"v":1,"d":"100.00%"}},{"$nulls":15},"عيادات جراحة القفص الصدري",1,3.71,3.71]
[{"$nulls":4},"Out-Patient",42,{"$f":"F88/F90","v":{"v":0.5526315789473685,"d":"55.26%"}},null,"تنويم الباطنية",1,null,"Percentage",null,null,{"$f":"O87/M87","v":{"v":0,"d":"0.00%"}},{"$f":"P87/M87","v":{"v":0,"d":"0.00%"}},{"$f":"Q87/M87","v":{"v":0,"d":"0.00%"}},{"$f":"R87/M87","v":{"v":1,"d":"100.00%"}},{"$nulls":23},"قسم العلاج التنفسي",1,{"v":3.606,"d":"3.61"},3.606]
["1st Half",35,null,null,"ER",12,{"$f":"F89/F90","v":{"v":0.15789473684210525,"d":"15.79%"}},null,"تنويم الجراحة العامة",1,null,"Total",{"$f":"M83+M85+M87","v":76},null,{"$f":"O83+O85+O87","v":37},{"$f":"P83+P85+P87","v":16},12,{"$f":"R83+R85+R87","v":11},{"$f":"O90+P90+Q90+R90","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":9},"عيادات الأسنان",5,2.79,1.76,7.25,1.76,2.68,null,0.5]
["2nd Half",41,null,null,"Total",{"$f":"F87+F88+F89","v":76},{"$f":"G87+G88+G89","v":{"v":1,"d":"100.00%"}},null,"تنويم النساء والولادة",1,{"$nulls":4},{"$f":"O89/M89","v":{"v":0.4868421052631579,"d":"48.68%"}},{"$f":"P89/M89","v":{"v":0.21052631578947367,"d":"21.05%"}},{"$f":"Q89/M89","v":{"v":0.15789473684210525,"d":"15.79%"}},{"$f":"R89/M89","v":{"v":0.14473684210526316,"d":"14.47%"}},{"$nulls":9},2,{"$nulls":3},"منتهى الزغيبي",{"$nulls":9},"وحدة العناية المركزة",1,2.51,2.51]
["Total",{"$f":"B89+B90","v":76},null,null,"Medical",37,{"$f":"F91/F95","v":{"v":0.4868421052631579,"d":"48.68%"}},null,"عيادات الأطفال",1,{"$nulls":21},"هيا الرويلي",{"$nulls":9},"عيادات الطب النفسي",1,{"v":1.8,"d":"1.80"},1.8]
[{"$nulls":4},"Admin",29,{"$f":"F92/F95","v":{"v":0.3815789473684211,"d":"38.16%"}},null,"عيادات الصدرية (أطفال)",1,{"$nulls":19},1,1,"اشواق الحربي",{"$nulls":9},"تنويم الباطنية",1,{"v":1.343,"d":"1.34"},1.343]
[{"$nulls":4},"Nursing",9,{"$f":"F93/F95","v":{"v":0.11842105263157894,"d":"11.84%"}},null,"عيادات الطب النفسي",1,{"$nulls":31},"قسم التخدير",1,1.17,1.17]
[{"$nulls":4},"Support Services",1,{"$f":"F94/F95","v":{"v":0.013157894736842105,"d":"1.32%"}},null,"عيادات القلب",1,{"$nulls":31},"أطباء الطوارئ",6,{"v":1.0988333333333333,"d":"1.10"},3.88,0.71,0.75,0.59,null,0.62,0.043]
[{"$nulls":4},"Total",{"$f":"F91+F92+F93+F94","v":76},{"$f":"G91+G92+G93+G94","v":{"v":1,"d":"100.00%"}},null,"عيادات جراحة العظام",1,{"$nulls":31},"تنويم الجراحة العامة",1,{"v":1.005,"d":"1.01"},1.005]
[{"$nulls":8},"عيادات جراحة القفص الصدري",1,{"$nulls":17},"Total Escalated",5,{"$nulls":12},"عيادات النساء والولادة",3,{"v":0.9666666666666667,"d":"0.97"},0.5,2.23,0.17]
[{"$nulls":8},"عيادات جراحة عظام (أطفال)",1,{"$nulls":17},"Total Closed",2,{"$nulls":12},"قسم المختبر",5,{"v":0.924,"d":"0.92"},0.72,1.84,0.05,1.14,null,0.87]
[{"$nulls":8},"عيادات قلب (أطفال)",1,{"$nulls":31},"قسم العلاج الطبيعي",1,0.72,0.72]
[{"$nulls":8},"قسم الأشعة",1,{"$nulls":31},"عيادات الصدرية (أطفال)",1,0.63,0.63]
[{"$nulls":8},"قسم التخدير",1,{"$nulls":31},"قسم الصيدلية",2,{"v":0.245,"d":"0.25"},0.39,0.1]
[{"$nulls":8},"قسم العلاج التنفسي",1,{"$nulls":31},"عيادات الأطفال",1,0.05,0.05]
[{"$nulls":8},"قسم العلاج الطبيعي",1,{"$nulls":31},"عيادات جراحة العظام",1,0.05,0.05]
[{"$nulls":8},"وحدة العناية المركزة",1,{"$nulls":31},"عيادات القلب",1,"Closed","Closed"]
[{"$nulls":8},"Total",{"$f":"SUM(J83:J103)","v":37},{"$nulls":31},"Total",{"$f":"SUM(AQ83:AQ103)","v":37}]
[]
[{"$nulls":8},"Non-Medical",{"$nulls":32},"Non-Medical",null,"Average"]
[{"$nulls":8},"قسم الموافقات الطبية",10,{"$nulls":31},"قسم الموافقات الطبية",10,{"$f":"AVERAGE(AS107:AU107)","v":{"v":0.24100000000000002,"d":"0.24"}},0.023,0.33,0.37,0.29,null,0.34,0.12,0.14,0.8,0.017,0.05]
[{"$nulls":8},"قسم التقارير الطبية",6,{"$nulls":31},"قسم التقارير الطبية",6,{"$f":"AVERAGE(AS108:AU108)","v":{"v":0.18333333333333335,"d":"0.18"}},0.54,0.004,0.006,0.05,null,0.05,2E-3]
[{"$nulls":8},"استقبال العيادات الخارجية",3,{"$nulls":31},"استقبال العيادات الخارجية",3,{"$f":"AVERAGE(AS109:AU109)","v":{"v":1.9233333333333331,"d":"1.92"}},1.93,1.8,2.04]
[{"$nulls":8},"استقبال الطوارئ",2,{"$nulls":31},"استقبال الطوارئ",2,{"$f":"AVERAGE(AS110:AX110)","v":{"v":0.45499999999999996,"d":"0.46"}},0.85,0.06]
[{"$nulls":8},"المدير المناوب",2,{"$nulls":31},"المدير المناوب",2,{"v":0.385,"d":"0.39"},0.43,0.34]
[{"$nulls":8},"قسم المواعيد",2,{"$nulls":31},"قسم المواعيد",2,0.79,0.02,1.56]
[{"$nulls":8},"إدارة العيادات الخارجيه",1,{"$nulls":31},"إدارة العيادات الخارجيه",1,1.21,1.21]
[{"$nulls":8},"التنسيق",1,{"$nulls":31},"التنسيق",1,1.76,1.76]
[{"$nulls":8},"قسم الأمن",1,{"$nulls":31},"قسم الأمن",1,1.96,1.96]
[{"$nulls":8},"قسم الخدمة الإجتماعية",1,{"$nulls":31},"قسم الخدمة الإجتماعية",1,{"$f":"AVERAGE(AS116:AY116)","v":{"v":0.015,"d":"0.02"}},0.015]
[{"$nulls":8},"Total",{"$f":"SUM(J107:J116)","v":29},{"$nulls":31},"Total",{"$f":"SUM(AQ107:AQ116)","v":29}]
[]
[{"$nulls":8},"Nursing",{"$nulls":32},"Nursing",null,"Average"]
[{"$nulls":8},"تمريض وحدة العناية المركزة",3,{"$nulls":31},"تمريض وحدة العناية المركزة",3,{"$f":"AVERAGE(AS120:AU120)","v":{"v":0.9713333333333335,"d":"0.97"}},0.925,1.85,0.139]
[{"$nulls":8},"تمريض الطوارئ",2,{"$nulls":31},"تمريض الطوارئ",2,{"v":0.4495,"d":"0.45"},0.177,0.722]
[{"$nulls":8},"تمريض الحضانة",1,{"$nulls":31},"تمريض الحضانة",1,1.27,1.27]
[{"$nulls":8},"تمريض تنويم الأطفال",1,{"$nulls":31},"تمريض تنويم الأطفال",1,2.08,2.08]
[{"$nulls":8},"تمريض تنويم الباطنية",1,{"$nulls":31},"تمريض تنويم الباطنية",1,{"v":0.2,"d":"0.20"},0.2]
[{"$nulls":8},"تمريض وحدة العناية المتوسطة",1,{"$nulls":31},"تمريض وحدة العناية المتوسطة",1,0.51,0.51]
[{"$nulls":8},"Total",{"$f":"SUM(J120:J125)","v":9},{"$nulls":31},"Total",{"$f":"SUM(AQ120:AQ125)","v":9}]
[]
[{"$nulls":8},"Support Services ",{"$nulls":32},"Support Services ",null,"Average"]
[{"$nulls":8},"قسم النظافة",1,{"$nulls":31},"قسم النظافة",1,{"$f":"AVERAGE(AS129:AU129)","v":0.81},0.81]
[{"$nulls":8},"Total",{"$f":"SUM(J129)","v":1},{"$nulls":31},"Total",{"$f":"SUM(AQ129)","v":1}]
[]
[]
[{"$nulls":8},"Total",{"$f":"J104+J117+J126+J130","v":76},{"$nulls":31},"Total",{"$f":"AQ104+AQ117+AQ126+AQ130","v":76}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Classification","موضوع الشكوى الأساسية","الشكوى باختصار (عربي)","الشكوى باختصار English","توثيق تذكيرات للقسم المشتكى عليه","تاريخ التذكير","سبب تأخير القسم بالرد","سبب تأخير اغلاق الشكوى خلال 72 ساعه ","الشخص المتأخر","Satisfied/Dissatisfied","الاجراء المتخذ من قبل القسم المعني  ","نتيجة الاجراء المتخذ بعد التحقيق ","حلول واقتراحات ","Recommendation/Action plan","Responsible Department ","The Rightful Side","PR - Observations\nPatient Supervisor",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time",{"$nulls":24},5197,2428600098,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-11-01T13:19:00","اشواق الحربي","24 Hours",null,null,5211,1084956133,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2025-11-03T13:23:00","هيا الرويلي","24 Hours",null,null,5212,1081638452,"المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-11-03T19:15:00","هيا الرويلي","48 Hours",null,null,5198,1027665528,"ذوي المراجع","التنويم","الطبي","قسم العلاج الطبيعي","2025-11-01T17:04:00","اشواق الحربي","More than 72 hours"]
[1,1,5197,2428600098,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-11-01T13:19:00","اشواق الحربي","24 Hours","2025-11-01","13:19:00","اشواق الحربي ","2025-11-01","13:19:00",{"$nulls":3},"2025-11-01","13:27:00","اشواق الحربي ",{"$f":"(U3+T3)-(P3+O3)","v":0.00555555555911269},{"$nulls":3},{"$f":"(Y3+X3)-(U3+T3)","v":-45962.56041666667},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":0},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45962.56041666667},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45962.56041666667},"2025-11-01","17:41:00",{"$f":"(AP3+AO3)-(U3+T3)","v":0.17638888888905058},"2025-11-02","08:33:00","اشواق الحربي",{"$f":"(AS3+AR3)-(U3+T3)","v":0.7958333333299379},null,null,"Insurance issue ","موافقة جزئية","تمت زيارة عيادة العظام لدى الدكتور عبدالعزيز العمر، حيث تم إجراء تصوير بالرنين المغناطيسي بالإضافة إلى الرنين المغناطيسي بالصبغة. وتبين من النتائج وجود تمزق في غضروف الورك الأيمن. بناءً على ذلك، تم رفع خطاب إلى شركة التأمين \"بوبا\" لتغطية تكاليف العملية الجراحية والتدخل بالمنظار لإصلاح التمزق.\n\nلكن شركة التأمين وافقت جزئيًا فقط على الطلب، وهو ما أدى إلى تقسيم تكاليف العملية إلى أربعة بنود منفصلة. وعند مراجعة المستشفى، تم الإبلاغ بأن الاتفاقية مع شركة التأمين تستدعي رفع كل طلب بشكل منفصل. بينما عند التواصل مع شركة التأمين مجددًا، أوضحوا أن الاتفاقية مع المستشفى تنص على رفع الطلب كحزمة واحدة. عند الرجوع مرة أخرى للمستشفى، أفادوا بعدم توفر الأكواد اللازمة لرفع الطلب كحزمة واحدة وفق نظم المستشف","A visit was made to Dr. Abdulaziz Al-Omar's orthopedic clinic, where an MRI and an MRI with contrast were performed. The results revealed a tear in the meniscus of the right hip. Based on this, a letter was sent to Bupa Insurance Company requesting coverage for the costs of surgery and arthroscopic repair of the tear.\n\nHowever, the insurance company only partially approved the request, resulting in the costs of the procedure being divided into four separate items. Upon contacting the hospital, they were informed that the agreement with the insurance company required each claim to be submitted separately. When contacted again by the insurance company, they clarified that the agreement with the hospital stipulated that the claim be submitted as a single package. Upon returning to the hospital, they stated that the necessary codes for submitting the claim as a single package were unavailable according to the hospital's system.","قسم الموافقات الطبية ",{"$nulls":4},"Satisfied",{"$nulls":5},"Hospital",{"$nulls":4},5203,1038417430,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2025-11-01T18:36:00","هيا الرويلي","24 Hours",null,null,5218,1088126899,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-11-04T10:03:00","اشواق الحربي","24 Hours",null,null,5219,1009304542,"المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-11-04T11:14:00","اشواق الحربي","More than 72 hours",null,null,5209,2551789684,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-11-03T12:37:00","هيا الرويلي","More than 72 hours"]
[null,2,5198,1027665528,"ذوي المراجع","التنويم","الطبي","قسم العلاج الطبيعي","2025-11-01T17:04:00","اشواق الحربي","More than 72 hours","2025-11-01","13:34:00","اشواق الحربي ","2025-11-01","17:04:00","2025-11-02","08:43:00","اشواق الحربي ","2025-11-02","08:43:00","اشواق الحربي ",0.6520833333343035,"2025-11-03","08:54:00",null,1.007638888891961,"2025-11-05","08:19:00","اشواق الحربي",1.9756944444452529,{"$nulls":4},-45963.36319444444,{"$nulls":3},-45963.36319444444,"2025-11-05","16:47:00",3.336111111115315,"2025-11-06","13:46:00","هيا الرويلي",4.210416666668607,null,null,"Attitude","Attitude","لشكوى تتعلق بأخصائية جاءت لإجراء جلسة علاج طبي للوالدة، وقامت بإحداث عدة ضربات على صدرها، رغم إبلاغ المرافقة للأخصائية مسبقًا بأن الوالدة تعتمد على جهاز لتنظيم ضربات القلب. لم تُظهر الأخصائية أي اهتمام للتحذير، واستمرت في تقديم العلاج بطريقة قد تؤثر على الجهاز المرتبط بالقلب. نرجو اتخاذ الإجراءات المناسبة لمعالجة هذه المسألة، وإلا سنقوم بتصعيد الأمر إلى الجهات الأعلى ","The complaint concerns a specialist who came to administer a medical treatment session to my mother. Despite being informed beforehand by her companion that my mother has a pacemaker, the specialist performed several blows to her chest. The specialist disregarded the warning and continued administering the treatment in a manner that could affect the pacemaker. We request that appropriate measures be taken to address this issue; otherwise, we will escalate the matter to higher authorities.","قسم العلاج الطبيعي",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Patient",{"$nulls":4},5248,2209465117,"مجلس الضمان الصحي","الطوارئ","الإداري","الموافقات الطبية","2025-11-08T13:50:00","اشواق الحربي","24 Hours",null,null,5227,1135893608,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-11-05T11:52:00","اشواق الحربي","24 Hours",null,null,5235,2616173510,"المراجع","التنويم","الطبي","تنويم الأطفال","2025-11-06T01:48:00","هيا الرويلي","More than 72 hours",null,null,5221,1213626581,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-11-05T17:48:00","هيا الرويلي","24 Hours"]
[null,3,5203,1038417430,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2025-11-01T18:36:00","هيا الرويلي","24 Hours","2025-11-01","18:36:00","هيا الرويلي","2025-11-01","18:36:00",{"$nulls":3},"2025-11-01","18:44:00","هيا الرويلي",0.005555555551836733,{"$nulls":3},-45962.78055555555,{"$nulls":3},0,{"$nulls":4},-45962.78055555555,{"$nulls":3},-45962.78055555555,"2025-11-01","20:28:00",0.07222222222480923,"2025-11-02","14:15:00","هيا الرويلي",0.8131944444467081,7661,"DR.MOHAMAD AL GAILANI","Documentation issue","خطا في كتابة تقرير طبي ","تم كتابة تقرير طبي من قبل الطبيب مما ادى الى رفض التامين ","Insurance company refuse the claim due to incorrect information documented in the report ","قسم الجر احه العامه ",{"$nulls":4},"Satisfied",{"$nulls":5},"Patient",{"$nulls":4},5308,1100931862,"مجلس الضمان الصحي","التنويم","الطبي","تنويم الأطفال","2025-11-16T16:42:00","اشواق الحربي","72 Hours",null,null,5279,1031037102,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-11-12T15:46:00","اشواق الحربي","72 Hours",null,null,5237,2426552044,"المراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-11-06T11:16:00","أثير القحطاني","24 Hours",null,null,5240,1217960218,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-11-06T14:19:00","هيا الرويلي","More than 72 hours"]
[null,4,5209,2551789684,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-11-03T12:37:00","هيا الرويلي","More than 72 hours","2025-11-02","20:18:00","هيا الرويلي","2025-11-03","12:37:00","2025-11-03","13:39:00","هيا الرويلي","2025-11-03","13:42:00","هيا الرويلي",0.04513888889050577,"2025-11-04","08:45:00",null,0.7937500000043656,"2025-11-05","08:51:00",null,1.0041666666656965,{"$nulls":4},-45964.57083333333,{"$nulls":3},-45964.57083333333,"2025-11-10","18:20:00",7.193055555559113,"2025-11-11","10:16:00","هيا الرويلي",7.856944444443798,11087,"DR.MARWA ABDELRAHMAN SALEH HOSNI","Privacy ","سلوك الطبيبه ","شرح حالة المريضه لمريض اخر عند سؤاله عن موعده ","“Explaining the patient’s condition to another patient when he asked about his appointment.”","عيادات النساء والولاده ",{"$nulls":4},"No Response",{"$nulls":5},"Patient",{"$nulls":4},5355,2428600098,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-11-23T13:32:00","اشواق الحربي","24 Hours",null,null,5285,1114948704,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-11-13T09:37:00","هيا الرويلي","More than 72 hours",null,null,5284,1049496449,"المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-11-13T18:07:00","هيا الرويلي","More than 72 hours",null,null,5241,1038586242,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-11-06T19:37:00","هيا الرويلي","More than 72 hours"]
[null,5,5211,1084956133,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2025-11-03T13:23:00","هيا الرويلي","24 Hours","2025-11-03","13:23:00","هيا الرويلي","2025-11-03","13:23:00",{"$nulls":3},"2025-11-03","13:29:00","هيا الرويلي",4.166666665696539E-3,"2025-11-04","08:45:00",null,0.8027777777824667,{"$nulls":3},-45965.364583333336,{"$nulls":4},-45964.56180555555,{"$nulls":3},-45964.56180555555,"2025-11-04","12:18:00",0.9506944444437977,"2025-11-04","13:20:00","هيا الرويلي",0.9937500000014552,null,null,"Patient privacy ","Patient information privacy ","كتابة بيانات شخصيه للمريض من قبل موظفه في شركه متعاقده مع مستشفى الحمادي ","“Recording the patient’s personal information by an employee of a company contracted with Al Hammadi Hospital.”","ادارة التنويم ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Patient",{"$nulls":4},5356,1027259587,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-11-23T13:58:00","اشواق الحربي","24 Hours",null,null,5285,1114948704,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-11-13T09:37:00","هيا الرويلي","More than 72 hours",null,null,5289,1009148600,"المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2025-11-13T12:25:00","هيا الرويلي","72 Hours",null,null,5242,1089571242,"ذوي المراجع","التنويم","التمريض","تمريض الحضانة","2025-11-06T16:57:00","هيا الرويلي","More than 72 hours"]
[null,6,5212,1081638452,"المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-11-03T19:15:00","هيا الرويلي","48 Hours","2025-11-03","18:48:00","هيا الرويلي","2025-11-03","19:15:00","2025-11-03","20:04:00","هيا الرويلي","2025-11-03","20:06:00","هيا الرويلي",0.03541666666569654,"2025-11-04","08:45:00",null,0.5270833333343035,{"$nulls":3},-45965.364583333336,{"$nulls":4},-45964.8375,{"$nulls":3},-45964.8375,"2025-11-04","13:30:00",0.7249999999985448,"2025-11-05","12:45:00","هيا الرويلي",1.6937499999985448,null,null,"Delay Service","تاخير في اظهار التاريخ ","تاخبر في اظهار نتيجة التحليل ","\"Delay in releasing the test result.\"","قسم المختبر ",{"$nulls":4},"Satisfied",{"$nulls":5},"Patient",{"$nulls":15},5287,1206558924,"وزارة الصحة","الطوارئ","التمريض","تمريض الطوارئ","2025-11-13T10:31:00","هيا الرويلي","72 Hours",null,null,5294,1106025255,"المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-11-13T19:34:00","اشواق الحربي","More than 72 hours",null,null,5242,1089571242,"ذوي المراجع","التنويم","الإداري","قسم المالية","2025-11-06T16:57:00","هيا الرويلي","More than 72 hours"]
[null,7,5218,1088126899,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-11-04T10:03:00","اشواق الحربي","24 Hours","2025-11-04","10:03:00","اشواق الحربي ","2025-11-04","10:03:00",{"$nulls":3},"2025-11-04","10:07:00","اشواق الحربي ",0.002777777779556345,{"$nulls":3},-45965.42152777778,{"$nulls":3},0,{"$nulls":4},-45965.42152777778,{"$nulls":3},-45965.42152777778,"2025-11-04","11:35:00",0.061111111113859806,"2025-11-04","11:35:00","اشواق الحربي",0.061111111113859806,null,null,"service issues","Care provided","تم حضوري لقسم الطوارى واغلب الاطباء غير موجودين في (غرفه يسولفون)؟","I went to the emergency department and most of the doctors were not there (in a room chatting)?","اطباء الطوارى ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":15},5290,1058566108,"وزارة الصحة","التنويم","الطبي","تنويم الجراحة العامة","2025-11-13T13:15:00","اشواق الحربي","72 Hours",null,null,5298,1219344866,"المراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-11-15T11:18:00","اشواق الحربي","24 Hours",null,null,5245,12986207,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-11-08T11:04:00","أثير القحطاني","48 Hours"]
[null,8,5219,1009304542,"المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-11-04T11:14:00","اشواق الحربي","More than 72 hours","2025-11-04","10:31:00","اشواق الحربي ","2025-11-04","11:14:00","2025-11-04","15:09:00","اشواق الحربي ","2025-11-04","15:10:00","اشواق الحربي ",0.16388888889196096,"2025-11-05","08:19:00",null,0.7145833333343035,"2025-11-06","08:45:00",null,1.0180555555562023,{"$nulls":4},-45965.631944444445,{"$nulls":3},-45965.631944444445,"2025-11-06","14:56:00",1.9902777777751908,"2025-11-08","12:52:00","اشواق الحربي",3.9041666666671517,3930,"WALEED ABDALRAHMAN AHMED MOHAMMED","Attitude","السلوك","قدّمت إلى الاستقبال وانتظرت دوري مع ظهور رقمي على الشاشة بوضوح، وعندما حان دوري، وقفت متوجّهة إلى الغرفة المخصصة لإجراء التحليل (غرفة رقم 2). كان الموظف وليد عبدالرحمن المسؤول عن المناداة بالأسماء خلال تلك الفترة. \n\nعند وصولي إلى باب الغرفة، طلب مني بطريقة غير لائقة العودة وقال: ارجعي لمكانك، أنا أنادي المرضى حسب أولوية الدور، وإذا لم يحضر الشخص الذي يسبقك، سأطلب منك الدخول. حاولت إيضاح أن الشخص الذي يسبقني لم يصل بعد، وأنه ناداني بالفعل قبل لحظات، فلم تمر سوى ثوانٍ من الإعلان عن الرقم. إلا أنه أصر وكرر طلبه قائلاً: ارجعي، سأُناديك إذا لم يأتِ المريض قبلك.\n\nكنت في حالة صيام وشعرت بدوار شديد جراء الانتظار، وكدت أفقد الوعي أمام باب الغرفة. ومع ذلك، لم يبدِ الموظف أي تعاطف أو اهتمام بحالتي الصحية كمريضة، ولم يؤدِّ واجبه الإنساني كما هو متوقع في مكان مثل هذا. أعتقد أن أصول الموظف سودانية  من مظهره العام، ولكن ذلك لا يبرر أسلوبه غير المهني في التعامل مع الحالات المرضية.","I went to reception and waited my turn, my number appearing clearly on the screen. When it was my turn, I stood up and headed towards the testing room (room number 2). Waleed Abdulrahman was the employee responsible for calling names at that time.\n\nUpon reaching the door of the room, he rudely told me to go back, saying, \"Go back to your place. I call patients according to their order of priority, and if the person before you doesn't arrive, I'll ask you to come in.\" I tried to explain that the person before me hadn't arrived yet and that he had called me just moments before, only seconds after the number was announced. However, he insisted and repeated his request, saying, \"Go back. I'll call you if the patient before you doesn't arrive.\"\n\nI was fasting and felt extremely dizzy from waiting. I almost fainted in front of the room door. Despite this, the employee showed no empathy or concern for my health as a patient and failed to perform his expected humanitarian duty in a place like that. I believe the employee is of Sudanese origin based on his general appearance, but that does not justify his unprofessional approach to dealing with medical cases.","قسم المختبر ",{"$nulls":4},"Satisfied",{"$nulls":5},"Patient",{"$nulls":15},5290,1058566108,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2025-11-13T13:15:00","اشواق الحربي","72 Hours",null,null,5304,1102546601,"المراجع","الطوارئ","الإداري","المدير المناوب","2025-11-16T14:10:00","اشواق الحربي","48 Hours",null,null,5246,1112598501,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-11-08T10:42:00","أثير القحطاني","48 Hours"]
[null,9,5221,1213626581,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-11-05T17:48:00","هيا الرويلي","24 Hours","2025-11-04","20:42:00","هيا الرويلي","2025-11-05","17:48:00","2025-11-05","20:17:00","هيا الرويلي","2025-11-05","20:19:00","هيا الرويلي",0.10486111111094942,"2025-11-06","08:45:00",null,0.5180555555562023,{"$nulls":3},-45967.364583333336,{"$nulls":4},-45966.84652777778,{"$nulls":3},-45966.84652777778,"2025-11-06","18:51:00",0.9388888888861402,"2025-11-06","19:25:00","هيا الرويلي",0.9625000000014552,12678,"MALAK ALANAZI","Attitude","السلوك","استياء المريضه من اسلوب الاخصائيه ملك  اثناء تقديم الخدمه ","\"The patient's dissatisfaction with the specialist Malak's manner while providing the service.\"","قسم الاشعه ",{"$nulls":4},"Satisfied",{"$nulls":5},"Patient",{"$nulls":15},5319,1086919022,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-11-17T10:44:00","اشواق الحربي","24 Hours",null,null,5316,1042919520,"المراجع","التنويم","الطبي","تنويم الباطنية","2025-11-17T16:01:00","اشواق الحربي","More than 72 hours",null,null,5302,1036460713,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2025-11-15T19:01:00","هيا الرويلي","72 Hours"]
[null,10,5227,1135893608,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-11-05T11:52:00","اشواق الحربي","24 Hours","2025-11-05","11:52:00","اشواق الحربي ","2025-11-05","11:52:00",{"$nulls":3},"2025-11-05","12:01:00","اشواق الحربي ",0.006250000005820766,{"$nulls":3},-45966.50069444445,{"$nulls":3},0,{"$nulls":4},-45966.50069444445,{"$nulls":3},-45966.50069444445,"2025-11-05","14:06:00",0.08680555555474712,"2025-11-05","14:48:00","اشواق الحربي",0.11597222222189885,null,null,"Financial issue ","Financial issue ","تم حضوري الى المستشفى  كحالة طارئة وقد تم رفض رفع طلب خدمة شراء من قبل المدير الإداري","I was admitted to the hospital as an emergency case, and my request to submit a purchase order was rejected by the administrative manager.","قسم الطوارى - المدير المناوب",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},5320,1131700591,"وزارة الصحة","العيادات الخارجية","الطبي","فني تخطيط المخ والأعصاب","2025-11-17T14:57:00","هيا الرويلي","24 Hours",null,null,5347,2222788446,"المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2025-11-22T10:31:00","هيا الرويلي","72 Hours",null,null,5340,1199771153,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2025-11-19T18:31:00","هيا الرويلي","72 Hours"]
[null,11,5235,2616173510,"المراجع","التنويم","الطبي","تنويم الأطفال","2025-11-06T01:48:00","هيا الرويلي","More than 72 hours","2025-11-06","01:48:00","هيا الرويلي","2025-11-06","01:48:00","2025-11-06","15:06:00","هيا الرويلي","2025-11-06","15:07:00","هيا الرويلي",0.554861111115315,"2025-11-08","08:51:00",null,1.7388888888890506,"2025-11-09","10:26:00",null,1.0659722222189885,{"$nulls":4},-45967.62986111111,{"$nulls":3},-45967.62986111111,"2025-11-10","10:45:00",3.8180555555518367,"2025-11-10","13:58:00","هيا الرويلي",3.952083333329938,null,null,"Unnessesary investigations ","Unnessesary investigations ","يفيد والد الطفله بانه تم عمل اشعه وتحاليل لم يكن له داعي للحاله الصحيه ولم يتم الكشف عليها من الطبيب المختص ","\"The child's father states that X-rays and tests were performed unnecessarily for her medical condition, and that she was not examined by the specialist physician.\"","تنويم الاطفال ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":4},"هيا الرويلي ",1,{"$f":"BS13/BS15","v":{"v":0.16666666666666666,"d":"16.67%"}},1,0,0,0,{"$f":"BS13","v":1},{"$nulls":3},5332,1193423272,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-11-19T14:06:00","هيا الرويلي","24 Hours",null,null,5369,1088088776,"المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-11-24T13:08:00","هيا الرويلي","24 Hours",null,null,5365,1076632072,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-11-23T20:39:00","اشواق الحربي","More than 72 hours"]
[null,12,5237,2426552044,"المراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-11-06T11:16:00","أثير القحطاني","24 Hours","2025-11-06","10:41:00","أثير القحطاني","2025-11-06","11:16:00","2025-11-06","15:02:00","أثير القحطاني","2025-11-06","15:04:00","أثير القحطاني",0.15833333333284827,{"$nulls":3},-45967.62777777778,{"$nulls":3},0,{"$nulls":4},-45967.62777777778,{"$nulls":3},-45967.62777777778,"2025-11-06","15:30:00",0.018055555556202307,"2025-11-06","18:46:00","أثير القحطاني ",0.15416666666715173,null,null,"Patient privacy ","Patient information privacy ","تم طلب دواء مقيد من الصيدلية ولم يكن متوفر وطلب مني التوجه للتقارير الطبية للحصول على ورقة وصفة خارجية. قامت الموظفة بإعطائي الوصفة مع تقرير للحالة الصحية (Case Record) علما بأني لم أطلبه. هذا التقرير الذي سأقوم من خلاله بالتوجه للصيدلية والحصول على الدواء. أعتبر هذا خرق للخصوصية للأسباب التاليه: 1- سهولة الوصول الى التقرير. 2- هذا التقرير سيتم تزويده لموظف الصيدلية الخارجية واطلاع من ليس له علاقه بالمريض.","A restricted medication was requested from the pharmacy but was not available, and I was asked to go to the medical reports department to obtain an external prescription. The staff member provided me with the prescription along with a case record, even though I did not request it. This report is what I will use to go to the pharmacy and obtain the medication. I consider this a violation of privacy for the following reasons:\n\nEasy access to the report.\nThis report will be provided to the external pharmacy staff, exposing it to individuals who are not involved with the patient.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":4},"أشواق الحربي",5,{"$f":"BS14/BS15","v":{"v":0.8333333333333334,"d":"83.33%"}},4,0,1,0,5,{"$nulls":3},5372,1213296229,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-11-24T16:58:00","اشواق الحربي","24 Hours",null,null,5382,1114155813,"المراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-11-29T18:47:00","هيا الرويلي","24 Hours",null,null,5385,1054537632,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2025-11-30T15:31:00","هيا الرويلي","72 Hours"]
[null,13,5240,1217960218,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-11-06T14:19:00","هيا الرويلي","More than 72 hours","2025-11-06","14:08:00","هيا الرويلي","2025-11-06","14:19:00","2025-11-06","14:40:00","هيا الرويلي","2025-11-06","14:41:00","هيا الرويلي",0.015277777776645962,{"$nulls":3},-45967.611805555556,{"$nulls":3},0,{"$nulls":4},-45967.611805555556,{"$nulls":3},-45967.611805555556,"2025-11-06","19:08:00",0.18541666666715173,"2025-11-09","16:18:00","هيا الرويلي",3.0673611111124046,null,null,"service issues","الخدمه المقدمه ","تم رفض وضع الام وطفلتها البالغه من العمر 7 اشهر في غرفه واحده علما بان لديهم نفس الحاله المرضيه ","\"They were denied the request to place the mother and her 7-month-old infant in the same room, despite having the same medical condition.\"","تنويم الاطفال ",{"$nulls":4},"Satisfied",{"$nulls":5},"Patient",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BS13:BS14)","v":6},{"v":1,"d":"100%"},5,0,1,0,6,{"$nulls":3},5375,2443917816,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-11-27T08:55:00","هيا الرويلي","24 Hours",null,null,5387,1000877981,"المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-11-30T18:20:00","هيا الرويلي","More than 72 hours",null,null,5386,1054537632,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-11-30T16:32:00","هيا الرويلي","24 Hours"]
[null,14,5241,1038586242,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-11-06T19:37:00","هيا الرويلي","More than 72 hours","2025-11-06","15:10:00","هيا الرويلي","2025-11-06","19:37:00","2025-11-06","20:14:00","هيا الرويلي","2025-11-06","20:22:00","هيا الرويلي",0.03125,"2025-11-08","08:51:00",null,1.5201388888890506,{"$nulls":3},-45969.36875,"2025-11-15","14:18:00","هيا الرويلي","Patient Dissatisfied",8.747222222220444,{"$nulls":3},-45967.84861111111,"2025-11-08","17:20:00",1.8736111111065838,"2025-11-20","15:09:00","هيا الرويلي",13.78263888888614,16296,"HEPZIPHA JACOB","Attitude","Attitude","يفيد ابن المريض بان الاب قد تلبقى معامله سيئه من قبل الممرضه المسؤ ؤله ","\"The patient's son reports that his father received poor treatment from the responsible nurse.\"",{"$nulls":5},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":15},5377,1206560664,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-11-27T16:31:00","اشواق الحربي","72 Hours"]
[null,15,5242,1089571242,"ذوي المراجع","التنويم","التمريض","تمريض الحضانة","2025-11-06T16:57:00","هيا الرويلي","More than 72 hours","2025-11-06","16:57:00","هيا الرويلي","2025-11-06","16:57:00","2025-11-06","18:20:00","هيا الرويلي","2025-11-06","18:39:00","هيا الرويلي",0.07083333333139308,"2025-11-08","08:51:00",null,1.5916666666671517,{"$nulls":3},-45969.36875,{"$nulls":4},-45967.777083333334,{"$nulls":3},-45967.777083333334,"2025-11-08","11:29:00",1.7013888888905058,"2025-11-10","15:31:00","هيا الرويلي",3.8694444444408873,null,null,"Delay Service","تاخير في  الخدمه ","يفيد والد الطفله بانه يتم تاخير احضارها عند طلبها من الحضانه ","\"The child's father reports that there is a delay in bringing her when she is requested from the nursery.\"","تمريض الحضانه ",{"$nulls":4},"Satisfied",{"$nulls":5},"Patient"]
[null,16,5242,1089571242,"ذوي المراجع","التنويم","الإداري","قسم المالية","2025-11-06T16:57:00","هيا الرويلي","More than 72 hours","2025-11-06","16:57:00","هيا الرويلي","2025-11-06","16:57:00","2025-11-06","18:20:00","هيا الرويلي","2025-11-06","18:36:00","هيا الرويلي",0.06874999999854481,"2025-11-08","08:51:00",null,1.59375,{"$nulls":3},-45969.36875,{"$nulls":4},-45967.775,{"$nulls":3},-45967.775,"2025-11-08","12:24:00",1.741666666668607,"2025-11-10","15:30:00","هيا الرويلي",3.8708333333343035,null,null,"mistake","الخدمة المقدمة ","ارتفاع في مبلغ الفاتوره  نتيجة خطا من قبل قسم الماليه ","\"An increase in the invoice amount due to an error made by the Finance Department.\"","قسم الماليه ",{"$nulls":4},"Satisfied",{"$nulls":5},"Patient",{"$nulls":4},"CCHI",{"$f":"BS15","v":6},{"$f":"BS18/48","v":{"v":0.125,"d":"12.50%"}},{"$nulls":19},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[2,17,5245,12986207,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2025-11-08T11:04:00","أثير القحطاني","48 Hours","2025-11-08","10:36:00","أثير القحطاني","2025-11-08","11:04:00","2025-11-08","11:27:00","أثير القحطاني","2025-11-08","11:29:00","أثير القحطاني",0.01736111111677019,{"$nulls":3},-45969.478472222225,{"$nulls":3},0,{"$nulls":4},-45969.478472222225,{"$nulls":3},-45969.478472222225,"2025-11-09","10:32:00",0.960416666661331,"2025-11-09","11:45:00","أثير القحطاني ",1.0111111111109494,null,null,"Delay Service","تأخير ظهور نتيجة التحليل","يفيد والد الطفل شاهين دماج برقم ملف 0030354106 أنه تم عمل تحليل (Ig F BP3) للطفل بتاريخ 13 اكتوبر وتم ابلاغه بأن التحليل يستغرق الى 15 يوم كحد أقصى. بعد انتهاء الـ15 يوم تواصل مجددا مع قسم المختبر و افادوه بأن التحليل يأخذ الى 3 اسابيع, بعد التواصل مع المختبر مره اخرى ردّت موظفة وقالت: غريبة ما طلبوا منك تعيد التحليل! (أعيد التحليل؟؟ بعد الانتظار هذا كله؟؟) قبل يومين بعد تواصله مره اخرى قالوا “المشرفة بتكلمك”، ولكن الى الآن لم يتم التواصل ولا المتابعة. ويفيد : (أرفع الشكوى رسميًا لكم الآن بعد مرور 26 يوم ولا نتيجة ولا تواصل ولا اهتمام أتمنى يتم التعامل مع الشكوى بأقصى درجات الجدية، لأن الموضوع يخص طفل، والتأخير هذا غير مقبول نهائيا).","The father of the child, Shahin Damaj, with file number 0030354106, states that an (Ig F BP3) test was conducted for the child on October 13, and he was informed that the results would take up to 15 days at most. After the 15 days passed, he contacted the lab department again, and they informed him that the test could take up to 3 weeks. When he followed up with the lab again, a staff member said, “It’s strange they didn’t ask you to repeat the test!” (Repeat the test?? After all this waiting??) Two days ago, after further communication, they said, “The supervisor will contact you,” but to this day, there has been no follow-up or communication. He states: “I am formally filing a complaint with you now after 26 days with no results, no communication, and no attention. I hope this complaint is handled with the utmost seriousness, as the matter concerns a child, and this delay is completely unacceptable.",{"$nulls":5},"Satisfied",{"$nulls":5},"Patient",{"$nulls":26},"أثير القحطاني",1,{"$f":"CO19/CO22","v":{"v":0.07142857142857142,"d":"7.14%"}},1,0,0,0,{"$f":"CO19","v":1}]
[null,18,5246,1112598501,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2025-11-08T10:42:00","أثير القحطاني","48 Hours","2025-11-08","10:42:00","أثير القحطاني","2025-11-08","10:42:00","2025-11-08","11:16:00","أثير القحطاني","2025-11-08","11:18:00","أثير القحطاني",0.02500000000145519,"2025-11-09","11:30:00",null,1.008333333331393,{"$nulls":3},-45970.479166666664,{"$nulls":4},-45969.47083333333,{"$nulls":3},-45969.47083333333,"2025-11-09","11:46:00",1.0194444444423425,"2025-11-09","16:05:00","أثير القحطاني ",1.1993055555576575,null,null,"Attitude","الاسلوب","يشتكي ذوي المراجع ريان السالم من الخدمة المقدمة وطريقة التعامل من قبل المدير المناوب عبدالعزيز القرني و ابدوا استيائهم من طول وقت الانتظار و تأخير اجراءات العملية, حيث لم يتم معاملتها كحالة طارئة وانتظروا من يوم الخميس 6 نوفمبر الى اليوم السبت 8 نوفمبر.","The family of the patient, Rayan Al-Salem, is complaining about the service provided and the way they were treated by the on-duty manager, Abdulaziz Al-Qarni. They expressed their dissatisfaction with the long wait time and the delays in the surgical procedures, stating that the case was not handled as an emergency. They have been waiting from Thursday, November 6, until today, Saturday, November 8.\n",{"$nulls":5},"Satisfied",{"$nulls":5},"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"هيا الرويلي ",8,{"$f":"CO20/CO22","v":{"v":0.5714285714285714,"d":"57.14%"}},2,1,2,3,{"$f":"CO20","v":8}]
[null,19,5248,2209465117,"مجلس الضمان الصحي","الطوارئ","الإداري","الموافقات الطبية","2025-11-08T13:50:00","اشواق الحربي","24 Hours","2025-11-08","13:50:00","اشواق الحربي ","2025-11-08","13:50:00",{"$nulls":3},"2025-11-08","13:56:00","اشواق الحربي ",4.166666665696539E-3,{"$nulls":3},-45969.580555555556,{"$nulls":3},0,{"$nulls":4},-45969.580555555556,{"$nulls":3},-45969.580555555556,"2025-11-08","14:58:00",0.0430555555576575,"2025-11-08","17:45:00","اشواق الحربي",0.15902777777955635,null,null,"Insurance issue ","Financial issue ","رفض مزود الخدمة استقبال الحالة وطلب دفع رسوم المعاينة بالكامل بحجة أن التأمين منتهي، ولم يقم برفع طلب لشركة التأمين (شركة أسيج) أو تقديم أي إثبات بانتهاء التأمين. كما رفضت شركة التأمين دفع التعويضات وأجور المعاينة بعد تقديم الفواتير، معللة ذلك بأنها لم تتلقَّ أي طلب من مزود الخدمة (مستشفى الحمادي ) ","The service provider refused to accept the patient and demanded full payment of the consultation fee, claiming the insurance had expired. They failed to submit a claim to the insurance company (Aseeg) or provide any proof of the insurance expiration. The insurance company also refused to pay compensation and consultation fees after the invoices were submitted, stating they had not received any claim from the service provider (Al Hammadi Hospital).","قسم الموافقات الطبية ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":4},{"$f":"BU15","v":5},{"$f":"BV15","v":0},{"$f":"BW15","v":1},{"$f":"BX15","v":0},{"$nulls":7},"هيا الرويلي ",7,{"$f":"CD21/CD23","v":{"v":0.4666666666666667,"d":"46.67%"}},4,0,1,2,{"$f":"CD21","v":7},{"$nulls":3},"أشواق الحربي",5,{"$f":"CO21/CO22","v":{"v":0.35714285714285715,"d":"35.71%"}},1,1,0,3,{"$f":"CO21","v":5}]
[null,20,5279,1031037102,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-11-12T15:46:00","اشواق الحربي","72 Hours","2025-11-12","15:46:00","اشواق الحربي ","2025-11-12","15:46:00",{"$nulls":3},"2025-11-12","15:50:00","اشواق الحربي ",2.7777777722803876E-3,"2025-11-13","08:33:00",null,0.6965277777781012,"2025-11-15","08:25:00",null,1.9944444444481633,{"$nulls":4},-45973.65972222222,{"$nulls":3},-45973.65972222222,"2025-11-15","12:43:00",2.8701388888948713,"2025-11-15","13:32:00","اشواق الحربي",2.9041666666671517,null,null,"communication issue ","Case explaination ","يفيد بأنة عند تواجدة بقسم الطوارى تم الاكتفاء بأعطائة مضاد حيوي فقط دون شرح الحالة الصحية للمريض من قبل الطبيب مما استدعى دخولة للطوارى ثاني يوم بحثاً عن للعلاج وعن شرح كامل لحالتة الصحية ","He reports that upon arriving at the emergency department, he was only given an antibiotic without the doctor explaining his medical condition, which necessitated his return to the emergency room the following day in search of treatment and a full explanation of his health condition.","اطباء الطوارى ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Patient",{"$nulls":4},{"$f":"BR21/BS18","v":{"v":0.8333333333333334,"d":"83.33%"}},{"$f":"BS21/BS18","v":{"v":0,"d":"0.00%"}},{"$f":"BT21/BS18","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"BU21/BS18","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"أشواق الحربي",8,{"$f":"CD22/CD23","v":{"v":0.5333333333333333,"d":"53.33%"}},4,0,4,0,{"$f":"CD22","v":8},{"$nulls":3},"Total",{"$f":"SUBTOTAL(9,CO19:CO21)","v":14},{"$f":"CP19+CP20+CP21","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CQ19:CQ21)","v":4},{"$f":"SUBTOTAL(9,CR19:CR21)","v":2},2,6,{"$f":"SUM(CQ22:CT22)","v":14},{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,21,5284,1049496449,"المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-11-13T18:07:00","هيا الرويلي","More than 72 hours","2025-11-13","08:28:00","هيا الرويلي","2025-11-13","18:07:00","2025-11-15","15:50:00","هيا الرويلي","2025-11-15","18:05:00","هيا الرويلي",1.9986111111065838,{"$nulls":3},-45976.75347222222,{"$nulls":3},0,"2025-11-16","13:08:00","اشواق الحربي ","Patient Dissatisfied",0.7937500000043656,{"$nulls":3},-45976.75347222222,"2025-11-15","18:47:00",0.02916666666715173,"2025-11-20","18:05:00","هيا الرويلي",5,15091,"MOHAMAD AMAR MHD YASER  MSALAM","Attitude","السلوك","تم مواجهة اسلوب غير لائق من قبل الطبيب اثناء طلبه للاجازه المرضيه ","\"He encountered inappropriate behavior from the doctor when requesting the sick leave.\"","اطباء الطوارى ",{"$nulls":4},"Neutral",{"$nulls":5},"Patient",{"$nulls":15},"Total",{"$f":"SUBTOTAL(9,CD21:CD22)","v":15},{"v":1,"d":"100%"},8,0,5,2,15,{"$nulls":14},"أثير القحطاني",2,{"$f":"CZ23/CZ26","v":{"v":0.14285714285714285,"d":"14.29%"}},0,2,0,0,{"$f":"CZ23","v":2}]
[null,22,5285,1114948704,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-11-13T09:37:00","هيا الرويلي","More than 72 hours","2025-11-13","09:37:00","هيا الرويلي","2025-11-13","09:37:00",{"$nulls":3},"2025-11-13","09:45:00","هيا الرويلي",0.00555555555911269,{"$nulls":3},-45974.40625,{"$nulls":3},0,{"$nulls":4},-45974.40625,{"$nulls":3},-45974.40625,"2025-11-13","13:25:00",0.15277777778101154,"2025-11-16","11:44:00","اشواق الحربي",3.0826388888890506,16036,"MAHMOUD MAHER ABDELATTY ABDELAZIZ","service issues","الخدمة المقدمة ","تفيد المريضه بانه يتم عمل اجراءات ليس لها علاقه بالحاله الصحيه ","\"The patient states that procedures are being performed that are unrelated to her medical condition.\"","اطباء الطوارى ",{"$nulls":4},"No Response",{"$nulls":5},"Hospital",{"$nulls":4},"In-Patient",2,{"$f":"BS24/BS27","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$nulls":30},"هيا الرويلي ",10,{"$f":"CZ24/CZ26","v":{"v":0.7142857142857143,"d":"71.43%"}},2,0,3,5,{"$f":"CZ24","v":10}]
[null,23,5285,1114948704,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-11-13T09:37:00","هيا الرويلي","More than 72 hours","2025-11-13","09:37:00","هيا الرويلي","2025-11-13","09:37:00",{"$nulls":3},"2025-11-13","09:46:00","هيا الرويلي",0.006250000005820766,{"$nulls":3},-45974.40694444445,{"$nulls":3},0,{"$nulls":4},-45974.40694444445,{"$nulls":3},-45974.40694444445,"2025-11-13","15:20:00",0.2319444444437977,"2025-11-16","11:44:00","اشواق الحربي",3.0819444444423425,null,null,"service issues","الخدمة المقدمة ","تم تحويله من مستفشى الحمادي السويدي وعند وصوله لمستشفى الحمادي النزهه تم مطالبته بكشفيه جديده ","\"He was transferred from Al-Hammadi Al-Suwaidi Hospital, and upon his arrival at Al-Hammadi Al-Nuzha Hospital, he was asked to pay a new consultation fee.\"","الطوارئ ",{"$nulls":4},"No Response",{"$nulls":5},"Hospital",{"$nulls":4},"Out-Patient",3,{"$f":"BS25/BS27","v":{"v":0.5,"d":"50.00%"}},{"$nulls":19},"Patient",{"$f":"CO22","v":14},{"$f":"CO25/48","v":{"v":0.2916666666666667,"d":"29.17%"}},{"$nulls":8},"أشواق الحربي",2,{"$f":"CZ25/CZ26","v":{"v":0.14285714285714285,"d":"14.29%"}},0,0,0,2,{"$f":"CZ25","v":2}]
[null,24,5287,1206558924,"وزارة الصحة","الطوارئ","التمريض","تمريض الطوارئ","2025-11-13T10:31:00","هيا الرويلي","72 Hours","2025-11-13","10:31:00","هيا الرويلي","2025-11-13","10:31:00",{"$nulls":3},"2025-11-13","10:49:00","هيا الرويلي",0.012499999997089617,{"$nulls":3},-45974.450694444444,{"$nulls":3},0,{"$nulls":4},-45974.450694444444,{"$nulls":3},-45974.450694444444,"2025-11-13","21:54:00",0.4618055555547471,"2025-11-15","14:41:00","هيا الرويلي",2.1611111111124046,null,null,"service issues","الخدمة المقدمة ","تفيد والدة الطفله انه اثناء وضع اللاصق بعد وضع الابره تم شده بقوه وقد ترك كدمه واضحه مما ادى الى تجمع الدم واالتهاب المكان ","“The child’s mother reports that after the adhesive was applied following the insertion of the needle, it was pulled off forcefully, leaving a noticeable bruise, which led to blood accumulation and inflammation at the site.”","تمريض الطوارئ ",{"$nulls":4},"Satisfied",{"$nulls":5},"Patient",{"$nulls":4},"ER",1,{"$f":"BS26/BS27","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":8},"MOH",{"$f":"CD23","v":15},{"$f":"CD26/48","v":{"v":0.3125,"d":"31.25%"}},{"$nulls":19},"Total",{"$f":"SUBTOTAL(9,CZ23:CZ25)","v":14},{"$f":"DA23+DA24+DA25","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,DB23:DB25)","v":2},{"$f":"SUBTOTAL(9,DC23:DC25)","v":2},3,7,{"$f":"SUM(DB26:DE26)","v":14}]
[null,25,5289,1009148600,"المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2025-11-13T12:25:00","هيا الرويلي","72 Hours","2025-11-13","12:25:00","هيا الرويلي","2025-11-13","12:25:00",{"$nulls":3},"2025-11-13","12:36:00","هيا الرويلي",0.00763888889196096,{"$nulls":3},-45974.525,{"$nulls":3},0,{"$nulls":4},-45974.525,{"$nulls":3},-45974.525,"2025-11-13","19:56:00",0.3055555555547471,"2025-11-15","14:03:00","هيا الرويلي",2.0604166666671517,null,null,"Delay Service","الخدمة المقدمة ","يشتكي المريض من تاخير من قبل طاقم التمريض اثناء طلب تقديم الخدمه ","“The patient complains of delays from the nursing staff when requesting service.”","تمريض الباطنيه ",{"$nulls":4},"Neutral",{"$nulls":5},"Patient",{"$nulls":4},"Total",{"$f":"BS24+BS25+BS26","v":6},{"$f":"SUM(BT24:BT26)","v":{"v":0.9999999999999999,"d":"100%"}},{"$nulls":19},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,26,5290,1058566108,"وزارة الصحة","التنويم","الطبي","تنويم الجراحة العامة","2025-11-13T13:15:00","اشواق الحربي","72 Hours","2025-11-13","13:15:00","اشواق الحربي ","2025-11-13","13:15:00",{"$nulls":3},"2025-11-13","13:58:00","اشواق الحربي ",0.02986111110658385,"2025-11-15","08:25:00",null,1.7687500000029104,{"$nulls":3},-45976.350694444445,{"$nulls":4},-45974.58194444444,{"$nulls":3},-45974.58194444444,"2025-11-15","09:34:00",1.8166666666656965,"2025-11-16","12:09:00","اشواق الحربي",2.9243055555562023,null,null,"Financial issue ","Financial issue ","يفيد بأجراء عملية لدى الدكتور مجد حدادين ،وبعد العملية تمت مطالبتة بمبلغ ٩٠٠٠ ، وعند مراجعتة للدكتور افاد بأنة لم يقم بعمل هذا الاجراء ولذلك لم يضف اي كود طبي ، ","He reports that he underwent an operation with Dr. Majd Haddadin, and after the operation he was asked to pay 9000. When he went back to the doctor, he stated that he did not perform this procedure and therefore did not add any medical code.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"Patient",{"$nulls":4},"Medical",3,{"$f":"BS28/BS30","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},{"$f":"CQ22","v":4},{"$f":"CR22","v":2},{"$f":"CS22","v":2},{"$f":"CT22","v":6}]
[null,27,5290,1058566108,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2025-11-13T13:15:00","اشواق الحربي","72 Hours","2025-11-13","13:15:00","اشواق الحربي ","2025-11-13","13:15:00",{"$nulls":3},"2025-11-13","13:58:00","اشواق الحربي ",0.02986111110658385,"2025-11-15","08:25:00",null,1.7687500000029104,"2025-11-16","08:31:00",null,1.0041666666656965,{"$nulls":4},-45974.58194444444,{"$nulls":3},-45974.58194444444,"2025-11-16","10:53:00",2.8715277777810115,"2025-11-16","11:59:00","اشواق الحربي",2.9173611111109494,null,null,"Financial issue ","Financial issue ","يفيد بأجراء عملية لدى الدكتور مجد حدادين ،وبعد العملية تمت مطالبتة بمبلغ ٩٠٠٠ ، وعند مراجعتة للدكتور افاد بأنة لم يقم بعمل هذا الاجراء ولذلك لم يضف اي كود طبي ، ","He reports that he underwent an operation with Dr. Majd Haddadin, and after the operation he was asked to pay 9000. When he went back to the doctor, he stated that he did not perform this procedure and therefore did not add any medical code.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"Patient",{"$nulls":4},"Admin",3,{"$f":"BS29/BS30","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},{"$f":"CF23","v":8},{"$f":"CG23","v":0},{"$f":"CH23","v":5},{"$f":"CI23","v":2},{"$nulls":7},{"$f":"CN28/CO25","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$f":"CO28/CO25","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"CP28/CO25","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"CQ28/CO25","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$nulls":7},"Patient Relatives",{"$f":"CZ26","v":14},{"$f":"CZ29/48","v":{"v":0.2916666666666667,"d":"29.17%"}}]
[null,28,5294,1106025255,"المراجع","الطوارئ","الطبي","أطباء الطوارئ","2025-11-13T19:34:00","اشواق الحربي","More than 72 hours","2025-11-13","19:10:00","اشواق الحربي ","2025-11-13","19:34:00","2025-11-13","20:03:00","اشواق الحربي ","2025-11-13","20:04:00","اشواق الحربي ",0.020833333328482695,"2025-11-15","08:25:00",null,1.5145833333372138,{"$nulls":3},-45976.350694444445,"2025-11-15","16:05:00","اشواق الحربي ","Patient Dissatisfied",1.8340277777824667,{"$nulls":3},-45974.83611111111,"2025-11-15","13:07:00",1.710416666668607,"2025-11-22","12:55:00","اشواق الحربي",8.702083333337214,null,null,"Diagnosis issue","Care provided","دخلت الطوارى يوم الثلاثاء وكانت حرارتي مرتفعه وكنت مره تعبانه حطو لي ادويه بالوريد بعدين سجلو لي خروج ورجعت شرحت للدكتور اني للحين تعبانه بس قالي الحراره بتنزل بس عشان الحمل مانقدر نعطيك اكثر من الادويه هذي ورحت للبيت اخذت الاوديه الي انوصفت لي بس للاسف بدون اي نتيجه اصلن قبل اطلع من المستشفى ماتم التشيك علي حرارتي ولا اي شي وجيت بالليل مره ثانيه بنفس الاعراض وعطاني بس مغذي وخافض حراره مانقدر نسوي شي عشانك حامل وانا الحراره مانزلت من بكره الظهر رحت مستشفى غير مستشفى الحمادي انعادت كل التحاليل ظهر فيها/ جفاف شديد - الالتهاب بالبول - فايروس A اخذت الادويه المطلوب من الصيدليات منها المضاد الحيوي المناسب للحامل تم تنويم فورا !! هل معقوله هذي النتايج تظهر باقل من ٢٤ ساعه من مراجعتي لكم صراحة خيبت امل يعني لو صبرت علي نفسي كان صارت معاي مضاعفات اقوى وممكن خسرت\nحملي","I went to the emergency room on Tuesday with a high fever and was very unwell. They gave me IV medication, then discharged me. I went back and explained to the doctor that I was still feeling unwell, but he said my fever would go down, but because of the pregnancy, they couldn't give me more medication. I went home and took the prescribed medication, but unfortunately, it didn't help at all. Before I left the hospital, they didn't even check my temperature or anything. I came back that night with the same symptoms, and they only gave me an IV and a fever reducer, saying they couldn't do anything because I was pregnant. My fever didn't go down. The next day at noon, I went to a different hospital than Al Hammadi Hospital. They repeated all the tests, which showed severe dehydration, a urinary tract infection, and hepatitis A. I got the required medications from the pharmacy, including the appropriate antibiotic for pregnant women, and was immediately admitted! Is it possible that these results appeared in less than 24 hours after my initial visit? Honestly, I was disappointed. If I had waited, I could have had more serious complications and might have lost my pregnancy.",{"$nulls":5},"Dissatisfied",{"$nulls":5},"Patient",{"$nulls":4},"Total",{"$f":"BS28+BS29+BR56","v":6},{"$f":"BT28+BT29+BS56","v":{"v":1,"d":"100%"}},{"$nulls":8},{"$f":"CC29/CD26","v":{"v":0.5333333333333333,"d":"53.33%"}},{"$f":"CD29/CD26","v":{"v":0,"d":"0.00%"}},{"$f":"CE29/CD26","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"CF29/CD26","v":{"v":0.13333333333333333,"d":"13.33%"}}]
[3,29,5298,1219344866,"المراجع","الطوارئ","التمريض","تمريض الطوارئ","2025-11-15T11:18:00","اشواق الحربي","24 Hours","2025-11-15","08:27:00","اشواق الحربي ","2025-11-15","11:18:00","2025-11-15","11:48:00","اشواق الحربي ","2025-11-15","11:50:00","اشواق الحربي ",0.022222222221898846,{"$nulls":3},-45976.493055555555,{"$nulls":3},0,{"$nulls":4},-45976.493055555555,{"$nulls":3},-45976.493055555555,"2025-11-15","21:06:00",0.3861111111109494,"2025-11-16","11:25:00","اشواق الحربي",0.9826388888905058,null,null,"malpractice","Care provided","طلب الطبيب من ابنتي، البالغة من العمر ثلاثة أشهر، أخذ أربع عينات دم لتحديد حالتها. تم سحب الدم بطريقة خشنة للغاية: إدخال الإبرة، وربط اليد، والضغط عليها لاستخراج الدم. ونتيجة لذلك، ظهرت كدمات على يد ابنتي.","My daughter, who is 3 months old, was required by the doctor to have four blood samples taken to\ndetermine her condition The blood was drawn in a very rough manner: the needle insertion, tying of\nthe hand, pressing and squeezing the hand to extract blood As a result, bruises appeared on my\ndaughter’s hand\r",{"$nulls":5},"Dissatisfied",{"$nulls":5},"Patient",{"$nulls":26},"In-Patient",3,{"$f":"CO31/CO34","v":{"v":0.21428571428571427,"d":"21.43%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,30,5302,1036460713,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2025-11-15T19:01:00","هيا الرويلي","72 Hours","2025-11-15","18:50:00","هيا الرويلي","2025-11-15","19:01:00","2025-11-16","14:46:00","هيا الرويلي","2025-11-16","15:17:00","هيا الرويلي",0.8444444444467081,"2025-11-17","08:18:00",null,0.7090277777751908,"2025-11-18","09:14:00",null,1.038888888891961,{"$nulls":4},-45977.63680555556,{"$nulls":3},-45977.63680555556,"2025-11-18","16:43:00",2.0597222222204437,"2025-11-18","17:30:00","هيا الرويلي",2.092361111106584,null,null,"communication issue ","الخدمة المقدمة ","لم يتم التواصل مع اهل المريض قبل ادخاله العمليه ","\"The patient's family was not contacted before he was taken into surgery.\"","العنايه المركزه ",{"$nulls":4},"Satisfied",{"$nulls":5},"Hospital",{"$nulls":15},"In-Patient",2,{"$f":"CD32/CD35","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$nulls":8},"Out-Patient",7,{"$f":"CO32/CO34","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},{"$f":"DB26","v":2},{"$f":"DC26","v":2},{"$f":"DD26","v":3},{"$f":"DE26","v":7}]
[null,31,5304,1102546601,"المراجع","الطوارئ","الإداري","المدير المناوب","2025-11-16T14:10:00","اشواق الحربي","48 Hours","2025-11-16","10:48:00","اشواق الحربي ","2025-11-16","14:10:00","2025-11-17","22:19:00","اشواق الحربي ","2025-11-17","10:20:00","اشواق الحربي ",0.8402777777737356,{"$nulls":3},-45978.430555555555,{"$nulls":3},0,{"$nulls":4},-45978.430555555555,{"$nulls":3},-45978.430555555555,"2025-11-18","03:55:00",0.7326388888905058,"2025-11-18","11:54:00","اشواق الحربي",1.0652777777795563,null,null,"Attitude","المدر المناوب ","دخلتُ قسم الطوارئ، وخلال الفحص طلب زوجي تغيير الطبيب لأن قراراته كانت غير واضحة، ولنا تجربة سابقة معه قبل 10 أشهر عندما أدخلتُ إلى الطوارئ. وعند طلب تغيير الطبيب، تعامل معنا المدير المناوب بأسلوب غير لائق، ورفض التغيير بحجة أن الطبيب هو الاستشاري، مع أن من حق المريض اختيار الطبيب الذي يشعر بالارتياح في التعامل معه. كما تحدث المدير مع زوجي بحدة وانتقاص من مكانته ورفع صوته، مما أثار استياءنا بسبب هذا التصرف","I went to the emergency room, and during the examination, my husband requested a change of doctor because his decisions were unclear. We had a previous experience with him 10 months prior when I was admitted to the emergency room. When we requested a change of doctor, the on-duty manager treated us inappropriately and refused, claiming that the doctor was the consultant, even though patients have the right to choose the doctor they feel most comfortable with. The manager also spoke harshly to my husband, belittling him and raising his voice, which upset us both.",{"$nulls":5},"Satisfied",{"$nulls":5},"Patient",{"$nulls":15},"Out-Patient",12,{"$f":"CD33/CD35","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":8},"ER",4,{"$f":"CO33/CO34","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$nulls":8},{"$f":"CY32/CZ29","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"CZ32/CZ29","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"DA32/CZ29","v":{"v":0.21428571428571427,"d":"21.43%"}},{"$f":"DB32/CZ29","v":{"v":0.5,"d":"50.00%"}}]
[null,32,5308,1100931862,"مجلس الضمان الصحي","التنويم","الطبي","تنويم الأطفال","2025-11-16T16:42:00","اشواق الحربي","72 Hours","2025-11-16","16:42:00","اشواق الحربي ","2025-11-16","16:42:00",{"$nulls":3},"2025-11-16","17:09:00","اشواق الحربي ",0.018750000002910383,"2025-11-17","08:18:00",null,0.6312499999985448,"2025-11-18","09:15:00",null,1.039583333331393,"2025-11-19","08:18:00","اشواق الحربي ","No response",2.631249999998545,{"$nulls":3},-45977.714583333334,"2025-11-19","11:03:00",2.7458333333343035,"2025-11-19","11:03:00","اشواق الحربي",2.7458333333343035,null,null,"Diagnosis issue","Care provided","د أن أكمل الطفل مدة 24 ساعة في الحضانة، وتم الكشف على حالته الصحية من قبل طبيب الأطفال، سُمح له بالخروج من الحضانة بعد إخباري بأن نسبة الصفار بسيطة. وفي اليوم التالي بدأت تظهر على الطفل أعراض تعب شديد، فقمنا بمراجعة المستشفى فورًا، وبعد الكشف طُلب تنويمه بسبب ارتفاع نسبة الصفار، ولكن تم إلزامنا بدفع تكاليف جديدة للكشف والتنويم.\n\nالسؤال: لماذا تم إخراج الطفل من الحضانة وإبلاغي بأن نسبة الصفار بسيطة، في حين أنني عند مراجعة مستشفى حكومي تم إخباري بأن النسبة مرتفعة جدًا","After my child spent 24 hours in the neonatal intensive care unit (NICU), and after a pediatrician examined him, he was discharged after I was told his bilirubin level was low. The following day, my child began showing signs of severe fatigue, so we immediately went to the hospital. After examination, he was admitted due to a high bilirubin level, but we were required to pay additional fees for the examination and admission.\n\nMy question is: Why was my child discharged from the NICU and told his bilirubin level was low, when a government hospital told him it was very high?","عيادات الاطفال ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":15},"ER",4,{"$f":"CD34/CD35","v":{"v":0.2222222222222222,"d":"22.22%"}},{"$nulls":8},"Total",{"$f":"CO31+CO32+CO33","v":14},{"$f":"SUM(CP31:CP33)","v":{"v":1,"d":"100%"}}]
[null,33,5316,1042919520,"المراجع","التنويم","الطبي","تنويم الباطنية","2025-11-17T16:01:00","اشواق الحربي","More than 72 hours","2025-11-17","08:42:00","اشواق الحربي ","2025-11-17","16:01:00","2025-11-18","10:42:00","اشواق الحربي ","2025-11-18","11:25:00","اشواق الحربي ",0.8083333333343035,"2025-11-19","11:41:00",null,1.0111111111109494,"2025-11-20","11:48:00",null,1.0048611111124046,"2025-11-22","12:50:00","اشواق الحربي ","No response",4.059027777773736,{"$nulls":3},-45979.475694444445,"2025-11-23","15:37:00",5.174999999995634,"2025-11-23","18:27:00","اشواق الحربي",5.2930555555576575,16762,"ENAS OMAR ","Attitude","Attitude","أسلوب الدكتورة كان سيئًا في توصيل المعلومة، ولم يظهر أي اهتمام بتفاصيل حالة المريض. بعد إجراء الأشعة السينية بالصبغة، من المفترض متابعة حالة المريض بالسؤال، لكن لأنها كانت في نهاية الدوام، طلبتُ منها الاهتمام بالنتيجة. في ذلك الوقت لم أكن أعلم بأهمية السوائل بعد الفحص.\nقالت إنها ستكون عندي الساعة 7 صباحًا، ولكن الزيارة لم تتم إلا في جولتها مع الطبيب حوالي الساعة 12 ظهرًا. حينها أوضحتُ لها أنه لم يتم إعطائي أي سوائل عبر الوريد، فكان ردّها باستهتار: “خلاص راح يجيبون”.\n\nومع ذلك، حتى الساعة 2:30 لم يتم أي شيء، فاضطررتُ بنفسي لطلب السوائل من الممرضة، وتم إعطائي إياها تقريبًا الساعة 3 عصرًا. بعدها طلبتُ تغيير الدكتورة فورًا. وبعد ذلك زارتني في الغرفة، وتوقعتُ أنها ستعتذر، لكنها جاءت لتبرّر موقفها السيّئ، وأصرت على أنها على حق وأن المسؤولية تقع على المناوبة الأخرى، مع أن التقصير كان موجودًا حتى خلال فترة دوامها.\n\nمع العلم أنه من الساعة 12 ليلًا حتى 3 عصرًا (حوالي 16 ساعة) لم يتم إعطائي أي سوائل أو حتى تنبيهي لأهمية شرب الماء بكمية كافية لتنظيف الصبغة من الجسم.","The doctor's communication style was poor, and she showed no interest in the details of the patient's condition. After the contrast X-ray, she was supposed to follow up with questions, but since it was the end of her shift, I asked her to focus on the results. At that time, I didn't understand the importance of fluids after the examination.\n\nShe said she would see me at 7:00 AM, but the visit didn't happen until around noon, during her rounds with the doctor. I explained that I hadn't received any intravenous fluids, and her dismissive response was, \"They'll get them.\"\n\nHowever, by 2:30 PM, nothing had been done, so I had to ask the nurse for fluids myself, and they were finally given to me around 3:00 PM. I immediately requested a change of doctor. She visited me in my room afterward, and I expected her to apologize, but instead, she came to justify her poor performance, insisting that she was right and that the other shift was responsible, even though the negligence had occurred during her shift.\n\nIt should be noted that from 12 midnight until 3 pm (approximately 16 hours) I was not given any fluids or even warned about the importance of drinking enough water to cleanse the dye from the body.","تنويم قسم الباطنية ",null,"التحقق من الامر","رئيس قسم الباطنية - تم ابلاغة بضرورة التحقق من الامر والرد على الشكوى ","رئيس قسم الباطنية - التنويم  ","Dissatisfied",{"$nulls":5},"Patient",{"$nulls":15},"Total",{"$f":"CD32+CD33+CD34","v":18},{"$f":"SUM(CE32:CE34)","v":{"v":0.9999999999999999,"d":"100%"}},{"$nulls":8},"Medical",8,{"$f":"CO35/CO39","v":{"v":0.5714285714285714,"d":"57.14%"}}]
[null,34,5319,1086919022,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-11-17T10:44:00","اشواق الحربي","24 Hours","2025-11-17","10:44:00","اشواق الحربي ","2025-11-17","10:44:00",{"$nulls":3},"2025-11-17","11:11:00","اشواق الحربي ",0.018749999995634425,{"$nulls":3},-45978.46597222222,{"$nulls":3},0,{"$nulls":4},-45978.46597222222,{"$nulls":3},-45978.46597222222,"2025-11-17","16:45:00",0.2319444444437977,"2025-11-18","09:53:00","اشواق الحربي",0.945833333338669,14316,"MAGDY AHMED  ELERYAN","Services Provided","Unnessesary investigations ","كنت أعاني من ارتفاع في الحرارة وضيق في التنفس، وتم إبلاغي من قبل الطاقم الطبي بأنه سيتم إعطائي أكسجين ومغذي. بعد ذلك قامت الممرضة بسحب عينة دم، وأفادتني بضرورة التوجه لدفع قيمة التحاليل.\n\nتم استدعاء الطبيب، وأخبرته بأنني لم أطلب إجراء التحاليل، ولم يتم إبلاغي مسبقًا بأنه سيتم سحب الدم لهذا الغرض.\nلذا لدي استفسار:\nلماذا قام الطبيب بطلب سحب الدم ثم اكتفى بإعطائي مغذي وأكسجين فقط، دون إجراء التحاليل أو إخباري بسببها؟\nكما لم يتم إعطائي كشف طبي أو إيضاح لحالتي الصحية بعد ذلك","I was experiencing a high fever and shortness of breath, and the medical staff informed me that I would be given oxygen and an IV drip. Afterward, a nurse drew a blood sample and told me I needed to pay for the tests.\n\nThe doctor was called, and I told him I hadn't requested the tests and hadn't been informed beforehand that blood would be drawn for this purpose.\n\nSo, I have a question:\nWhy did the doctor order the blood draw and then only give me an IV drip and oxygen, without performing the tests or explaining their purpose?\n\nFurthermore, I wasn't given a medical report or any explanation of my condition afterward.","اطباء الطوارى ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Patient",{"$nulls":15},"Medical",8,{"$f":"CD36/CD39","v":{"v":0.5333333333333333,"d":"53.33%"}},{"$nulls":8},"Admin",3,{"$f":"CO36/CO39","v":{"v":0.21428571428571427,"d":"21.43%"}},{"$nulls":8},"In-Patient",8,{"$f":"CZ36/CZ39","v":{"v":0.5714285714285714,"d":"57.14%"}}]
[null,35,5320,1131700591,"وزارة الصحة","العيادات الخارجية","الطبي","فني تخطيط المخ والأعصاب","2025-11-17T14:57:00","هيا الرويلي","24 Hours","2025-11-17","14:57:00","هيا الرويلي","2025-11-17","14:57:00",{"$nulls":3},"2025-11-17","16:47:00","هيا الرويلي",0.07638888889050577,"2025-11-18","08:10:00",null,0.640972222223354,{"$nulls":3},-45979.34027777778,{"$nulls":4},-45978.69930555556,{"$nulls":3},-45978.69930555556,"2025-11-18","14:01:00",0.8847222222175333,"2025-11-18","14:01:00","هيا الرويلي",0.8847222222175333,null,null,"service issues","الخدمة المقدمة ","لم يتم حفظ رسم تخطيط الدماغ للمريضه بسبب عطل في الجهاز سنة 2023","\"The patient's EEG recording was not saved due to a device malfunction in 2023.\"","عيادات فني  تخطيط الدماغ ",{"$nulls":4},"Satisfied",{"$nulls":5},"Patient",{"$nulls":15},"Admin",6,{"$f":"CD37/CD39","v":{"v":0.4,"d":"40.00%"}},{"$nulls":8},"Nursing ",3,{"$f":"CO37/CO39","v":{"v":0.21428571428571427,"d":"21.43%"}},{"$nulls":8},"Out-Patient",4,{"$f":"CZ37/CZ39","v":{"v":0.2857142857142857,"d":"28.57%"}}]
[null,36,5332,1193423272,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2025-11-19T14:06:00","هيا الرويلي","24 Hours","2025-11-19","14:06:00","هيا الرويلي","2025-11-19","14:06:00",{"$nulls":3},"2025-11-19","14:31:00","هيا الرويلي",0.01736111110949423,{"$nulls":3},-45980.60486111111,{"$nulls":3},0,{"$nulls":4},-45980.60486111111,{"$nulls":3},-45980.60486111111,"2025-11-19","16:36:00",0.08680555555474712,"2025-11-19","17:02:00","هيا الرويلي",0.10486111111094942,null,null,"Attitude","الاسلوب","اسلوب المدير المناوب غير مهني وتم استدعاء الشرطه للمريضه ","\"The duty manager's behavior was unprofessional, and the police were called for the patient.\"","االطوارئ ",{"$nulls":4},"Satisfied",{"$nulls":5},"Patient",{"$nulls":15},"Nursing",1,{"$f":"CD38/CD39","v":{"v":0.06666666666666667,"d":"6.67%"}},{"$nulls":8},"Support Services ",0,{"$f":"CO38/CO39","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"ER",2,{"$f":"CZ38/CZ39","v":{"v":0.14285714285714285,"d":"14.29%"}}]
[null,37,5340,1199771153,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2025-11-19T18:31:00","هيا الرويلي","72 Hours","2025-11-19","18:18:00","هيا الرويلي","2025-11-19","18:31:00","2025-11-19","18:37:00","هيا الرويلي","2025-11-19","18:42:00","هيا الرويلي",0.00763888889196096,"2025-11-20","08:12:00",null,0.5625,{"$nulls":3},-45981.34166666667,{"$nulls":4},-45980.77916666667,{"$nulls":3},-45980.77916666667,"2025-11-22","08:19:00",2.5673611111124046,"2025-11-22","14:00:00","هيا الرويلي",2.804166666668607,13636,"IBRAHIM AHMAD JAMALALDEIN HAJ MOUSA ","Attitude","الاسلوب ","يفيد والد الاطفال بانه حين دخل في اخر وقت الزياره طلب من الطبيب اعادة الشرح وقد افاد الطبيب بانه تم شرح جميع التفاصيل للام ولم يشرح مره اخرى ","\"The children's father stated that during the last visit, he asked the doctor to explain again, but the doctor replied that all details had already been explained to the mother and did not provide another explanation.\"","عيادات الاطفال",{"$nulls":4},"Neutral",{"$nulls":5},"Patient",{"$nulls":15},"Total",{"$f":"CD36+CD37+CD38","v":15},{"$f":"CE36+CE37++CE38","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"CO35+CO36+CO37+CO38","v":14},{"$f":"CP35+CP36+CP37+CP38","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"CZ36+CZ37+CZ38","v":14},{"$f":"SUM(DA36:DA38)","v":{"v":1,"d":"100%"}}]
[4,38,5347,2222788446,"المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2025-11-22T10:31:00","هيا الرويلي","72 Hours","2025-11-22","10:24:00","هيا الرويلي","2025-11-22","10:31:00","2025-11-22","10:55:00","هيا الرويلي","2025-11-22","10:57:00","هيا الرويلي",0.018055555556202307,"2025-11-23","11:39:00",null,1.0291666666671517,"2025-11-24","11:44:00",null,1.0034722222189885,{"$nulls":4},-45983.45625,{"$nulls":3},-45983.45625,"2025-11-24","12:30:00",2.0645833333328483,"2025-11-24","14:25:00","هيا الرويلي",2.1444444444423425,717737,"UZMA ROMESA  RAFIQUE","Attitude","الاسلوب ","يفيد ذوي المراجع انه حين تم الاستعلام عن الموعد لم يكن اسلوب الممرضه جيد واغلقت الباب في وجه المراجع ","\"It is important to inform the client's family that when the appointment was inquired about, the nurse's manner was not appropriate, and she closed the door in the client's face.\"","العيادات الخارجيه ",{"$nulls":4},"Satisfied",{"$nulls":5},"Patient",{"$nulls":37},"Medical",8,{"$f":"CZ40/CZ44","v":{"v":0.5714285714285714,"d":"57.14%"}}]
[null,39,5355,2428600098,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-11-23T13:32:00","اشواق الحربي","24 Hours","2025-11-23","13:32:00","اشواق الحربي ","2025-11-23","13:32:00",{"$nulls":3},"2025-11-23","13:58:00","اشواق الحربي ",0.018055555556202307,"2025-11-24","08:27:00",null,0.7701388888890506,{"$nulls":3},-45985.35208333333,{"$nulls":4},-45984.58194444444,{"$nulls":3},-45984.58194444444,"2025-11-24","11:09:00",0.882638888891961,"2025-11-24","13:54:00","اشواق الحربي",0.9972222222277196,null,null,"Insurance issue ","Financial issue ","تم إجراء العملية الجراحية بتاريخ 17، وتم تنويم المريض لمدة يوم واحد. في اليوم التالي عند الساعة الرابعة عصرًا قام الطبيب بزيارة المريض لمتابعة حالته. بعد ذلك تم تمديد التنويم ليوم إضافي بعد الساعة الرابعة عصرًا، إلا أن شركة التأمين قامت برفض التغطية. نتيجة لذلك طُلب مني سداد مبلغ 6000 ريال مقابل يوم التمديد والعلاج المصروف للعملية والأدوات المستخدمة والرعاية المقدمة للمريض. علمًا بأن المريض بعد إجراء العملية لم يتمكن من إخراج الغازات أو دخول الحمام. رقم رفض التأمين: 124927408","The surgery was performed on the 17th, and the patient was admitted for one day. The following day at 4:00 PM, the doctor visited the patient for a follow-up appointment. The admission was then extended for an additional day after 4:00 PM, but the insurance company refused to cover it. As a result, I was asked to pay 6,000 riyals for the extended day, the cost of the surgery, the instruments used, and the patient's post-operative care. It should be noted that the patient was unable to pass gas or use the restroom after the surgery. Insurance Refusal Number: 124927408","قسم الموافقات الطبية ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":37},"Admin",3,{"$f":"CZ41/CZ44","v":{"v":0.21428571428571427,"d":"21.43%"}}]
[null,40,5356,1027259587,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-11-23T13:58:00","اشواق الحربي","24 Hours","2025-11-23","13:58:00","اشواق الحربي ","2025-11-23","13:58:00",{"$nulls":3},"2025-11-23","14:27:00","اشواق الحربي ",0.020138888889050577,{"$nulls":3},-45984.60208333333,{"$nulls":3},0,{"$nulls":4},-45984.60208333333,{"$nulls":3},-45984.60208333333,"2025-11-23","14:55:00",0.01944444444961846,"2025-11-24","13:38:00","اشواق الحربي",0.9659722222277196,null,null,"Documentation issue","Financial issue ","تم رفع طلب من قِبل المستشفى لإجراء العملية، إلا أن طلب الموافقة تم رفضه من شركة التأمين بسبب كود العملية، وعند مراجعة الطبيب لطلب تعديل الكود إلى الكود الصحيح، تم رفض إجراء التعديل من قبل الطبيب رغم وجود اتفاقية واضحة بين شركة التأمين والمستشفى بهذا الشأن.","A request was submitted by the hospital to perform the operation, but the approval request was rejected by the insurance company due to the operation code. When the doctor reviewed the request to change the code to the correct code, the doctor refused to make the change despite the existence of a clear agreement between the insurance company and the hospital in this regard.","عيادة جراحة العظام ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":37},"Nursing ",3,{"$f":"CZ42/CZ44","v":{"v":0.21428571428571427,"d":"21.43%"}}]
[null,41,5365,1076632072,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2025-11-23T20:39:00","اشواق الحربي","More than 72 hours","2025-11-23","19:15:00","اشواق الحربي ","2025-11-23","20:39:00","2025-11-23","20:57:00","اشواق الحربي ","2025-11-23","20:58:00","اشواق الحربي ",0.013194444443797693,"2025-11-24","09:05:00",null,0.5048611111051287,"2025-11-26","08:44:00",null,1.9854166666700621,"2025-11-26","14:48:00","اشواق الحربي ","Patient Dissatisfied",2.743055555554747,{"$nulls":3},-45984.873611111114,"2025-11-27","13:12:00",3.6763888888890506,"2025-11-30","10:26:00","اشواق الحربي",6.561111111106584,11936,"DR.AZZA JAFFAR BASHIR MOHAMED","Services Provided","Care provided","عدم حضور الدكتورة عند الولادة ، مع العلم اتابع معها منذ الاشهر الاولى وانتهت الولادة على يد الاخصائية ريهام واطالب بتعويض مادي","The doctor was absent during the delivery, despite my having been under her care since the early months. The delivery was ultimately performed by specialist Reham, and I am requesting financial compensation.","قسم النساء والولادة ",null,"الدكتورة عزه ","تصعيد الامر لعدم رد القسم والدكتورة ","الدكتورة عزة - رئيس قسم النساء والولادة  - الادارة الطبية لعدم الرد اثناء تصعيدها لعدم رضى المريض ","Dissatisfied",{"$nulls":5},"Patient",{"$nulls":37},"Support Services ",0,{"$f":"CZ43/CZ44","v":{"v":0,"d":"0.00%"}}]
[null,42,5369,1088088776,"المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-11-24T13:08:00","هيا الرويلي","24 Hours","2025-11-24","12:33:00","هيا الرويلي","2025-11-24","13:08:00","2025-11-24","14:45:00","هيا الرويلي","2025-11-24","14:49:00","هيا الرويلي",0.070138888884685,{"$nulls":3},-45985.61736111111,{"$nulls":3},0,{"$nulls":4},-45985.61736111111,{"$nulls":3},-45985.61736111111,"2025-11-24","21:13:00",0.2666666666700621,"2025-11-25","10:22:00","هيا الرويلي",0.8145833333328483,null,null,"Financial issue ","Financial issue ","استرداد مبلغ الكشفيه نظرا لرفض التامين للاشعه ","Refund of the consultation fee due to the insurance rejection for the X-ray.","استقباال العيادات الخارجيه ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"Hospital",{"$nulls":37},"Total",{"$f":"CZ40+CZ41+CZ42+CZ43","v":14},{"$f":"DA40+DA41+DA42+DA43","v":{"v":1,"d":"100%"}}]
[null,43,5372,1213296229,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2025-11-24T16:58:00","اشواق الحربي","24 Hours","2025-11-24","16:58:00","اشواق الحربي ","2025-11-24","16:58:00",{"$nulls":3},"2025-11-24","17:04:00","اشواق الحربي ",4.166666665696539E-3,"2025-11-25","08:05:00",null,0.6256944444467081,{"$nulls":3},-45986.336805555555,{"$nulls":4},-45985.71111111111,{"$nulls":3},-45985.71111111111,"2025-11-25","11:01:00",0.7479166666671517,"2025-11-25","13:10:00","اشواق الحربي",0.8375000000014552,null,null,"Patient Safety ","الخدمة المقدمة ","حليب منتهي الصلاحية ، مع العلم تم استلام الحليب بتاريخ ١٠ نوفمبر وتاريخ انتهاء الصلاحية بتاريخ ١٧ نوفمبر ","Expired milk, noting that the milk was received on November 10th and the expiry date is November 17th.","قسم الصيدلية ",{"$nulls":4},"Neutral",{"$nulls":5},"Patient"]
[null,44,5375,2443917816,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-11-27T08:55:00","هيا الرويلي","24 Hours","2025-11-27","08:55:00","هيا الرويلي","2025-11-27","08:55:00",{"$nulls":3},"2025-11-27","09:02:00","هيا الرويلي",0.004861111105128657,{"$nulls":3},-45988.376388888886,{"$nulls":3},0,{"$nulls":4},-45988.376388888886,{"$nulls":3},-45988.376388888886,"2025-11-27","09:20:00",0.012500000004365575,"2025-11-27","14:25:00","هيا الرويلي",0.2243055555591127,null,null,"Delay Service","الخدمة المقدمة ","عدم تسليمها تقرير الخزعه عام 2018","\"Failure to provide her with the 2018 biopsy report.\"","قسم التقارير الطبيه ",{"$nulls":4},"Neutral",{"$nulls":5},"Patient"]
[null,45,5377,1206560664,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2025-11-27T16:31:00","اشواق الحربي","72 Hours","2025-11-27","16:31:00","اشواق الحربي ","2025-11-27","16:31:00",{"$nulls":3},"2025-11-27","16:40:00","اشواق الحربي ",6.2499999985448085E-3,"2025-11-29","08:14:00",null,1.648611111108039,{"$nulls":3},-45990.34305555555,{"$nulls":4},-45988.694444444445,{"$nulls":3},{"$f":"(AL47+AK47)-(U47+T47)","v":-45988.694444444445},"2025-11-30","14:54:00",2.9263888888890506,"2025-11-30","15:03:00","اشواق الحربي",2.9326388888875954,15707,"\tSAMAR FAWZY MOHAMED ABDELATTY","Services Provided","الخدمة المقدمة ","تم حضوري إلى قسم الطوارئ، حيث تم إخباري بأن ابنتي مصابة بإنفلونزا A، وتم إجراء جميع التحاليل والأشعة اللازمة، وقد تم تزويدي بخيار التنويم أو الخروج على مسؤوليتي، مع العلم أن الدكتورة أخبرتني في البداية بوجود التهاب بكتيري، إلا أنه تبين لاحقًا أن ابنتي تعاني من التهاب في الشعب الهوائية، سؤالي هو: لماذا لم يتم إعلامي بشكل واضح ودقيق عن الحالة الصحية لابنتي، ولم يتم تزويدي بالأدوية اللازمة في الوقت المناسب","I went to the emergency room, where I was told my daughter had influenza A. All the necessary tests and scans were done, and I was given the option of admission or discharge at my own risk. The doctor initially told me it was a bacterial infection, but it later turned out my daughter had bronchitis. My question is: why wasn't I informed clearly and accurately about my daughter's condition, and why wasn't the necessary medication provided to me in a timely manner?","اطباء الطوارى ",null,"رئيس قسم الطوارى الدكتور حازم - الدكتورة سمر - عدم الرد على الشكوى ","تم التواصل لاتخاذ رد سريع ولكن لم يتم الرد على الشكوى ","الدكتور حازم - الدكتورة سمر ","No Response",{"$nulls":5},"Hospital"]
[5,46,5382,1114155813,"المراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2025-11-29T18:47:00","هيا الرويلي","24 Hours","2025-11-29","18:21:00","هيا الرويلي","2025-11-29","18:47:00","2025-11-29","20:06:00","هيا الرويلي","2025-11-29","20:27:00","هيا الرويلي",0.06944444444525288,{"$nulls":3},-45990.85208333333,{"$nulls":3},0,{"$nulls":4},-45990.85208333333,{"$nulls":3},-45990.85208333333,"2025-11-29","21:08:00",0.028472222227719612,"2025-11-30","13:53:00","هيا الرويلي",0.726388888891961,2536,"DR.MOHAMMED HASHIM ATAS","Attitude","السلوك ","اسلوب الطبيب غير مهني ولم يكترث لوجودي وانتظاري لوقت طويل ","The doctor's attitude was unprofessional, and he did not show any concern for my presence or the long time I spent waiting.","عيادات العظام ",{"$nulls":4},"No Response",{"$nulls":5},"Hospital"]
[null,47,5385,1054537632,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2025-11-30T15:31:00","هيا الرويلي","72 Hours","2025-11-30","13:45:00","هيا الرويلي","2025-11-30","15:31:00","2025-11-30","16:24:00","هيا الرويلي","2025-11-30","20:45:00","هيا الرويلي",0.21805555556056788,"2025-12-01","08:48:00",null,0.5020833333328483,{"$nulls":3},-45992.36666666667,{"$nulls":4},{"$f":"(AG49+AF49)-(U49+T49)","v":-45991.864583333336},{"$nulls":3},-45991.864583333336,"2025-12-01","12:13:00",0.6444444444423425,"2025-12-03","14:37:00","هيا الرويلي",2.7444444444408873,null,null,"negligance","الخدمة المقدمة ","عدم شرح الحاله لذوي المريض ووجود سائل دموي حول الكليه نتيجة اهمال طبي ","\"Failure to explain the patient’s condition to their relatives, with the presence of bloody fluid around the kidney due to medical negligence.\"","اطباء الطوارى ",{"$nulls":4},"Satisfied",{"$nulls":5},"Patient"]
[null,48,5386,1054537632,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-11-30T16:32:00","هيا الرويلي","24 Hours","2025-11-30","16:32:00","هيا الرويلي","2025-11-30","16:32:00",{"$nulls":3},"2025-11-30","20:46:00","هيا الرويلي",0.17638888888905058,{"$nulls":3},-45991.865277777775,{"$nulls":3},0,{"$nulls":4},-45991.865277777775,"2025-12-01","15:03:00","هيا الرويلي",0.7618055555576575,"2025-12-01","08:05:00",0.47152777777955635,{"$nulls":3},{"$f":"(AS50+AR50)-(U50+T50)","v":-45991.865277777775},null,null,"malpractice","الخدمة المقدمة ","كدمات واضحه والتهاب اثر شد الشاش على يد المريض ","\"Visible bruises and inflammation caused by the dressing being pulled on the patient's hand.\"","تمريض العنايه المركزه ",{"$nulls":4},"Satisfied",{"$nulls":5},"Patient"]
[null,49,5387,1000877981,"المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-11-30T18:20:00","هيا الرويلي","More than 72 hours","2025-11-30","17:17:00","هيا الرويلي","2025-11-30","18:20:00","2025-12-01","15:53:00","هيا الرويلي","2025-12-01","15:54:00","هيا الرويلي",{"$f":"(U51+T51)-(P51+O51)","v":0.898611111108039},"2025-12-02","08:40:00",null,{"$f":"(Y51+X51)-(U51+T51)","v":0.6986111111109494},"2025-12-03","08:49:00",null,{"$f":"(AC51+AB51)-(Y51+X51)","v":1.0062499999985448},{"$nulls":4},{"$f":"(AG51+AF51)-(U51+T51)","v":-45992.6625},{"$nulls":3},{"$f":"(AL51+AK51)-(U51+T51)","v":-45992.6625},"2025-12-04","17:11:00",{"$f":"(AP51+AO51)-(U51+T51)","v":3.053472222221899},"2025-12-04","18:33:00","هيا الرويلي",{"$f":"(AS51+AR51)-(U51+T51)","v":3.110416666670062},90247,"DR.FAHAD ALDOSSARY","Attitude","السلوك ","شير المريض إلى أنه تعرّض لأسلوب غير مهني من قبل الطبيب، وأن مدة الاستشارة لم تتجاوز خمس دقائق، كما أفاد بأن الزيارة لم تكن ذات فائدة بالنسبة له.","The patient indicates that he was subjected to unprofessional behavior by the doctor, and that the consultation lasted no more than five minutes. He also stated that the visit was not beneficial for him.","عيادات الطب النفسي ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIENT"]
[]
[]
[{"$nulls":8},"Medical",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",null,"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":10},"Medical",null,"Average"]
["Week 1",16,null,null,"MOH",15,{"$f":"F55/F59","v":{"v":0.30612244897959184,"d":"30.61%"}},null,"أطباء الطوارئ",7,null,"اشواق الحربي",20,{"$f":"M55/M61","v":{"v":0.40816326530612246,"d":"40.82%"}},9,1,5,5,{"$f":"O56+P56+Q56+R56","v":{"v":1,"d":"100.00%"}},null,"أثير القحطاني",1,{"$f":"V55/Z58","v":{"v":0.02040816326530612,"d":"2.04%"}},2,{"$f":"X55/Z58","v":{"v":0.04081632653061224,"d":"4.08%"}},{"$f":"X55+V55","v":3},null,6,{"$nulls":3},"أثير القحطاني",{"$nulls":10},"عيادات النساء والولادة",1,{"$f":"AVERAGE(AT55:AZ55)","v":7.18},7.18]
["Week 2",12,null,null,"CCHI",6,{"$f":"F56/F59","v":{"v":0.12244897959183673,"d":"12.24%"}},null,"قسم المختبر",3,null,"Percentage",null,null,{"$f":"O55/M55","v":{"v":0.45,"d":"45.00%"}},{"$f":"P55/M55","v":{"v":0.05,"d":"5.00%"}},{"$f":"Q55/M55","v":{"v":0.25,"d":"25.00%"}},{"$f":"R55/M55","v":{"v":0.25,"d":"25.00%"}},null,null,"هيا الرويلي",7,{"$f":"V56/Z58","v":{"v":0.14285714285714285,"d":"14.29%"}},19,{"$f":"X56/Z58","v":{"v":0.3877551020408163,"d":"38.78%"}},{"$f":"V56+X56","v":26},{"$nulls":4},1,"هيا الرويلي",{"$nulls":10},"تنويم الباطنية",1,5.17,5.17]
["Week 3",9,null,null,"Patients",14,{"$f":"F57/F59","v":{"v":0.2857142857142857,"d":"28.57%"}},null,"تنويم الأطفال",2,null,"هيا الرويلي",26,{"$f":"M57/M61","v":{"v":0.5306122448979592,"d":"53.06%"}},9,1,6,10,{"$f":"O58+P58+Q58+R58","v":{"v":1,"d":"100.00%"}},null,"اشواق الحربي",4,{"$f":"V57/Z58","v":{"v":0.08163265306122448,"d":"8.16%"}},16,{"$f":"X57/Z58","v":{"v":0.32653061224489793,"d":"32.65%"}},{"$f":"V57+X57","v":20},null,null,3,1,1,"اشواق الحربي",{"$nulls":10},"تنويم النساء والولادة",1,3.67,3.67]
["Week 4",8,null,null,"Patient relatives",14,{"$f":"F58/F59","v":{"v":0.2857142857142857,"d":"28.57%"}},null,"عيادات جراحة العظام",2,null,"Percentage",null,null,{"$f":"O57/M57","v":{"v":0.34615384615384615,"d":"34.62%"}},{"$f":"P57/M57","v":{"v":0.038461538461538464,"d":"3.85%"}},{"$f":"Q57/M57","v":{"v":0.23076923076923078,"d":"23.08%"}},{"$f":"R57/M57","v":{"v":0.38461538461538464,"d":"38.46%"}},null,null,"Total",{"$f":"SUM(V55:V57)","v":12},{"$f":"W55+W56+W57","v":{"v":0.24489795918367346,"d":"24.49%"}},{"$f":"X55+X56+X57","v":37},{"$f":"Y55+Y56+Y57","v":{"v":0.7551020408163265,"d":"75.51%"}},{"$f":"Z55+Z56+Z57","v":49},{"$nulls":16},"قسم العلاج الطبيعي",1,3.33,3.33]
["Week 5",4,null,null,"Total",{"$f":"F55+F56+F57+F58","v":49},{"$f":"G55+G56+G57+G58","v":{"v":1,"d":"100.00%"}},null,"وحدة العناية المركزة",2,null,"أثير القحطاني",3,{"$f":"M59/M61","v":{"v":0.061224489795918366,"d":"6.12%"}},1,2,0,0,{"$f":"O60+P60+Q60+R60","v":{"v":1,"d":"100.00%"}},{"$nulls":6},{"$f":"Y58+W58","v":{"v":1,"d":"100.00%"}},{"$nulls":16},"تنويم الأطفال",2,{"v":3.2649999999999997,"d":"3.27"},3.8,2.73]
["Total",{"$f":"SUM(B55:B59)","v":49},null,null,"In-Patient",16,{"$f":"F60/F63","v":{"v":0.32653061224489793,"d":"32.65%"}},null,"تنويم الباطنية",1,null,"Percentage",null,null,{"$f":"O59/M59","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"P59/M59","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$f":"Q59/M59","v":{"v":0,"d":"0.00%"}},{"$f":"R59/M59","v":{"v":0,"d":"0.00%"}},{"$nulls":24},"عيادات الطب النفسي",1,{"$f":"AVERAGE(AT59:AZ59)","v":{"v":3.2649999999999997,"d":"3.27"}},3.04]
[{"$nulls":4},"Out-Patient",17,{"$f":"F61/F63","v":{"v":0.3469387755102041,"d":"34.69%"}},null,"تنويم الجراحة العامة",1,null,"Total",{"$f":"M55+M57+M59","v":49},null,{"$f":"O55+O57+O59","v":19},{"$f":"P55+P57+P59","v":4},11,{"$f":"R55+R57+R59","v":15},{"$f":"O62+P62+Q62+R62","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":10},"عيادات الأطفال",1,3.04,2.55]
["1st Half",30,null,null,"ER",16,{"$f":"F62/F63","v":{"v":0.32653061224489793,"d":"32.65%"}},null,"تنويم النساء والولادة",1,{"$nulls":4},{"$f":"O61/M61","v":{"v":0.3877551020408163,"d":"38.78%"}},{"$f":"P61/M61","v":{"v":0.08163265306122448,"d":"8.16%"}},{"$f":"Q61/M61","v":{"v":0.22448979591836735,"d":"22.45%"}},{"$f":"R61/M61","v":{"v":0.30612244897959184,"d":"30.61%"}},{"$nulls":9},1,{"$nulls":3},"أثير القحطاني",{"$nulls":10},"تنويم الجراحة العامة",1,2.55,1.8,0.63]
["2nd Half",19,null,null,"Total",{"$f":"F60+F61+F62","v":49},{"$f":"G60+G61+G62","v":{"v":1,"d":"100.00%"}},null,"عيادات الأطفال",1,{"$nulls":19},1,null,"هيا الرويلي",{"$nulls":10},"وحدة العناية المركزة",2,{"v":1.215,"d":"1.22"},2.05,1.97,0.95]
["Total",{"$f":"B62+B63","v":49},null,null,"Medical",27,{"$f":"F64/F68","v":{"v":0.5510204081632653,"d":"55.10%"}},null,"عيادات الجراحة العامة",1,{"$nulls":21},"اشواق الحربي",{"$nulls":10},"قسم المختبر",3,{"v":1.6566666666666665,"d":"1.66"},0.71,2.85,0.01,0.14,1.7,0.22,2.92]
[{"$nulls":4},"Admin",15,{"$f":"F65/F68","v":{"v":0.30612244897959184,"d":"30.61%"}},null,"عيادات النساء والولادة",1,{"$nulls":32},"أطباء الطوارئ",7,{"v":1.2214285714285715,"d":"1.22"},0.05]
[{"$nulls":4},"Nursing",7,{"$f":"F66/F68","v":{"v":0.14285714285714285,"d":"14.29%"}},null,"فني تخطيط المخ والأعصاب",1,{"$nulls":32},"قسم الأشعة",1,0.05,0.93]
[{"$nulls":4},"Support Services",0,{"$f":"F67/F68","v":{"v":0,"d":"0.00%"}},null,"قسم الأشعة",1,{"$nulls":32},"فني تخطيط المخ والأعصاب",1,0.93,0.88]
[{"$nulls":4},"Total",{"$f":"F64+F65+F66+F67","v":49},{"$f":"G64+G65+G66+G67","v":{"v":1,"d":"100.00%"}},null,"قسم الصيدلية",1,{"$nulls":17},"Total Escalated",6,{"$nulls":13},"قسم الصيدلية",1,0.88,0.73]
[{"$nulls":8},"قسم العلاج الطبيعي",1,{"$nulls":17},"Total Closed",0,{"$nulls":13},"عيادات الجراحة العامة",1,0.73,0.06,0.01]
[{"$nulls":8},"عيادات الطب النفسي",1,{"$nulls":32},"عيادات جراحة العظام",2,{"v":0.034999999999999996,"d":"0.04"},0.01]
[{"$nulls":8},"Total",{"$f":"SUM(J55:J70)","v":27},{"$nulls":32},"Total",{"$f":"SUM(AR55:AR70)","v":27}]
[]
[{"$nulls":8},"Non-Medical",{"$nulls":33},"Non-Medical",null,"Average"]
[{"$nulls":8},"المدير المناوب",6,{"$nulls":32},"قسم المالية",1,{"$f":"AVERAGE(AT74:AY74)","v":1.72},1.72]
[{"$nulls":8},"قسم الموافقات الطبية",4,{"$nulls":32},"قسم الموافقات الطبية",4,{"v":0.9825,"d":"0.98"},0.17,0.04,2.85,0.87]
[{"$nulls":8},"قسم التقارير الطبية",2,{"$nulls":32},"إدارة التنويم",1,0.93,0.93]
[{"$nulls":8},"إدارة التنويم",1,{"$nulls":32},"المدير المناوب",6,{"v":0.38000000000000006,"d":"0.38"},0.08,0.17,1.01,0.22,0.72,0.08]
[{"$nulls":8},"استقبال العيادات الخارجية",1,{"$nulls":32},"استقبال العيادات الخارجية",1,0.26,0.26]
[{"$nulls":8},"قسم المالية",1,{"$nulls":32},"قسم التقارير الطبية",2,{"v":0.0085,"d":"0.01"},0.01,0.007]
[{"$nulls":8},"Total",{"$f":"SUM(J74:J79)","v":15},{"$nulls":32},"Total",{"$f":"SUM(AR74:AR79)","v":15}]
[]
[{"$nulls":8},"Nursing",{"$nulls":33},"Nursing",null,"Average"]
[{"$nulls":8},"تمريض الطوارئ",2,{"$nulls":32},"تمريض العيادات الخارجية",1,{"$f":"AVERAGE(AT83:AV83)","v":2.05},2.05]
[{"$nulls":8},"تمريض وحدة العناية المركزة",2,{"$nulls":32},"تمريض الحضانة",1,{"$f":"AVERAGE(AT84:AV84)","v":1.68},1.68]
[{"$nulls":8},"تمريض الحضانة",1,{"$nulls":32},"تمريض وحدة العناية المركزة",2,{"$f":"AVERAGE(AT85:AV85)","v":{"v":1.155,"d":"1.16"}},1.85,0.46]
[{"$nulls":8},"تمريض العيادات الخارجية",1,{"$nulls":32},"تمريض الطوارئ",2,{"$f":"AVERAGE(AT86:AV86)","v":{"v":0.42000000000000004,"d":"0.42"}},0.38,0.46]
[{"$nulls":8},"تمريض تنويم الباطنية",1,{"$nulls":32},"تمريض تنويم الباطنية",1,{"$f":"AVERAGE(AT87:AV87)","v":{"v":0.3,"d":"0.30"}},0.3]
[{"$nulls":8},"Total",{"$f":"SUM(J83:J87)","v":7},{"$nulls":32},"Total",{"$f":"SUM(AR83:AR87)","v":7}]
[]
[{"$nulls":8},"Total",{"$f":"J71+J80+J88","v":49},{"$nulls":32},"Total",{"$f":"AR71+AR80+AR88","v":49}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Classification","موضوع الشكوى الأساسية","الشكوى باختصار (عربي)","الشكوى باختصار English","توثيق تذكيرات للقسم المشتكى عليه","تاريخ التذكير","سبب تأخير القسم بالرد","سبب تأخير اغلاق الشكوى خلال 72 ساعه ","الشخص المتأخر","Satisfied/Dissatisfied","الاجراء المتخذ من قبل القسم المعني  ","نتيجة الاجراء المتخذ بعد التحقيق ","حلول واقتراحات ","Recommendation/Action plan","Responsible Department ","The Rightful Side","PR - Observations\nPatient Supervisor",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time",{"$nulls":23},5442,2595123627,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-12-09T14:50:00","اشواق الحربي","24 Hours",null,null,5405,1173359231,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأنف والأذن والحنجرة (أطفال)","2025-12-03T11:03:00","اشواق الحربي","24 Hours",null,null,5392,1035829298,"المراجع","التنويم","الطبي","وحدة العناية المركزة","2025-12-01T15:57:00","اشواق الحربي","48 Hours",null,null,5388,1218552998,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة - أطفال","2025-12-01T14:41:00","هيا الرويلي","24 Hours"]
[1,1,5388,1218552998,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة - أطفال","2025-12-01T14:41:00","هيا الرويلي","24 Hours","2025-11-30","21:00:00","هيا الرويلي","2025-12-01","14:41:00","2025-12-01","16:22:00","هيا الرويلي","2025-12-01","16:25:00","هيا الرويلي",{"$f":"(U3+T3)-(P3+O3)","v":0.07222222222480923},"2025-12-02","08:40:00",null,{"$f":"(Y3+X3)-(U3+T3)","v":0.6770833333284827},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":-45993.36111111111},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45992.68402777778},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45992.68402777778},"2025-12-02","11:52:00",{"$f":"(AP3+AO3)-(U3+T3)","v":0.8104166666598758},"2025-12-02","13:28:00","هيا الرويلي",{"$f":"(AS3+AR3)-(U3+T3)","v":0.8770833333328483},null,null,"Delay Service","الخدمة المقدمة","تاخير في تقديم الخدمه من قبل التمريض ","Delay in the provision of nursing care","قسم تمريض عناية الاطفال ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIENT",{"$nulls":3},5445,1063945198,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-12-09T18:07:00","اشواق الحربي","24 Hours",null,null,5409,1159313376,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-12-04T14:22:00","هيا الرويلي","24 Hours",null,null,5392,1035829298,"المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-12-01T13:39:00","اشواق الحربي","24 Hours",null,null,5414,2576981258,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-12-07T10:10:00","أثير القحطاني","24 Hours"]
[null,2,5392,1035829298,"المراجع","التنويم","الطبي","وحدة العناية المركزة","2025-12-01T15:57:00","اشواق الحربي","48 Hours","2025-12-01","13:39:00","اشواق الحربي","2025-12-01","15:57:00","2025-12-01","16:33:00","اشواق الحربي ","2025-12-01","16:35:00","اشواق الحربي ",0.026388888887595385,"2025-12-02","08:40:00",null,0.6701388888905058,{"$nulls":3},-45993.36111111111,"2025-12-03","16:08:00","اشواق الحربي","عدم رضا المريض ",1.9812500000043656,{"$nulls":3},-45992.69097222222,"2025-12-03","14:50:00",1.9270833333357587,"2025-12-17","22:31:00","اشواق الحربي ",16.24722222222772,null,null,"Negligance","الخدمة المقدمة","لوحظ قصور في الإشراف الطبي على حالة المريض، حيث تم إعطاؤه خمسة أدوية في الوقت نفسه دفعة واحدة. كما أن التواصل مع الفريق الطبي عند الحاجة كان يستغرق وقتًا طويلاً، مع تأخر وصول الطبيب أو من ينوب عنه لساعات. إضافةً إلى ذلك، خلال الزيارة الصباحية كان المريض نائمًا ولم يتم إيقاظه للتقييم أو إعادة الزيارة لاحقًا، وعند طلب حضور الطبيب تم الاكتفاء بالتواصل الهاتفي بدعوى أنه تمت زيارته مسبقًا. وبشكل عام، كانت الخدمة الطبية المقدمة غير مرضية ومخيبة للآمال. وقد تم خروج المريض على مسؤوليته الشخصية، وبانتظار اتخاذ اللازم حيال هذه الشكوى","A deficiency in medical supervision of the patient's case was noted, as he was given five medications simultaneously. Furthermore, communication with the medical team when needed was lengthy, with the doctor or his deputy arriving hours late. Additionally, during the morning visit, the patient was asleep and was not awakened for assessment or a follow-up visit. When the doctor's presence was requested, a phone call was deemed sufficient, claiming that he had already been seen. Overall, the medical service provided was unsatisfactory and disappointing. The patient was discharged against medical advice, and we await appropriate action regarding this complaint.","وحدة العناية المركزة",{"$nulls":4},"No Response",{"$nulls":5},"PATIENT",{"$nulls":3},5445,1063945198,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات الأسنان","2025-12-09T18:07:00","اشواق الحربي","24 Hours",null,null,5413,1070512031,"وزارة الصحة","الطوارئ","التمريض","تمريض الطوارئ","2025-12-06T15:50:00","اشواق الحربي","24 Hours",null,null,5393,1087415913,"المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-12-01T14:00:00","هيا الرويلي","48 Hours",null,null,5428,1041435270,"ذوي المراجع","التنويم","الإداري","قسم الأمن","2025-12-07T21:10:00","اشواق الحربي","48 Hours"]
[null,3,5392,1035829298,"المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-12-01T13:39:00","اشواق الحربي","24 Hours","2025-12-01","13:39:00","اشواق الحربي","2025-12-01","13:39:00","2025-12-01","16:33:00","اشواق الحربي ","2025-12-01","16:35:00","اشواق الحربي ",0.12222222222044365,"2025-12-02","08:40:00",null,0.6701388888905058,{"$nulls":3},-45993.36111111111,{"$nulls":4},-45992.69097222222,{"$nulls":3},-45992.69097222222,"2025-12-02","11:58:00",0.8076388888948713,"2025-12-02","12:40:00","اشواق الحربي ",0.8368055555620231,null,null,"Delay Service","الخدمة المقدمة ","انتهى السائل الوريدي (IV) لبعض الوقت دون مراقبته أو استبداله أو إزالته من ذراع المريض، ودون تغيير أغطية السرير أو التهوية الكافية، ولم تكن غرفة المريض جيدة التهوية.","The intravenous (IV) fluid had finished for some time without being monitored, replaced, or removed\nfrom the patient’s arm, the with no change of bed linens or adequate ventilation,The patient’s room\n.was not ventilated","تمريض وحدة العناية المركزة",{"$nulls":4},"No Response",{"$nulls":5},"PATIENT",{"$nulls":3},5449,2522641113,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-12-11T16:06:00","اشواق الحربي","48 Hours",null,null,5430,1025912112,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأسنان","2025-12-08T11:44:00","أثير القحطاني","48 Hours",null,null,5398,102003340,"المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-12-01T20:51:00","هيا الرويلي","24 Hours",null,null,5433,1008869446,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-12-08T13:53:00","اشواق الحربي","24 Hours"]
[null,4,5393,1087415913,"المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-12-01T14:00:00","هيا الرويلي","48 Hours","2025-12-01","13:42:00","هيا الرويلي","2025-12-01","14:00:00","2025-12-01","17:00:00","هيا الرويلي","2025-12-01","17:08:00","هيا الرويلي",0.13055555555183673,{"$nulls":3},-45992.71388888889,{"$nulls":3},0,{"$nulls":4},-45992.71388888889,{"$nulls":3},-45992.71388888889,"2025-12-02","08:38:00",0.6458333333357587,"2025-12-02","17:17:00","هيا الرويلي",1.0062499999985448,16208,"DR.AHMED ADNAN TURKISTANI","Service issue ","الخدمة المقدمة","تاخير في تركيبات الاسنان ","Delay in dental prosthetics","عيادات الاسنان ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIENT",{"$nulls":3},5493,1012414452,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-12-18T11:37:00","اشواق الحربي","24 Hours",null,null,5441,1090088061,"وزارة الصحة","التنويم","الطبي","قسم جراحة المسالك البولية","2025-12-09T14:08:00","اشواق الحربي","More than 72 hours",null,null,5432,1057644815,"المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-12-09T11:53:00","أثير القحطاني","More than 72 hours",null,null,5434,2013512799,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2025-12-08T17:01:00","اشواق الحربي","24 Hours"]
[null,5,5398,102003340,"المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2025-12-01T20:51:00","هيا الرويلي","24 Hours","2025-12-01","19:44:00","هيا الرويلي","2025-12-01","20:51:00","2025-12-02","14:20:00","هيا الرويلي","2025-12-02","14:44:00","هيا الرويلي",0.7451388888875954,{"$nulls":3},-45993.61388888889,{"$nulls":3},0,{"$nulls":4},-45993.61388888889,{"$nulls":3},-45993.61388888889,"2025-12-03","13:02:00",0.9291666666686069,"2025-12-03","14:42:00","هيا الرويلي",0.9986111111138598,8635,"DR.EZZAT ABDULAZIM","Attitude","السلوك ","سلوك الطبيب أثناء تقييم المريضه غير مهني ولم يعطيها الوقت الكافي لشرح الحاله ","The physician’s behavior during the patient’s assessment was unprofessional, and he did not provide her with sufficient time to explain her condition.","عيادات الطب النفسي ",{"$nulls":4},"No Response",{"$nulls":5},"HOSPITAL",{"$nulls":3},5500,2211231408,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-12-21T13:38:00","اشواق الحربي","48 Hours",null,null,5518,1006477721,"وزارة الصحة","التنويم","الإداري","المدير المناوب","2025-12-24T19:27:00","اشواق الحربي","24 Hours",null,null,5438,2353067446,"المراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-12-08T19:33:00","اشواق الحربي","24 Hours",null,null,5436,2603887791,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة - أطفال","2025-12-08T15:13:00","اشواق الحربي","48 Hours"]
[null,6,5405,1173359231,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأنف والأذن والحنجرة (أطفال)","2025-12-03T11:03:00","اشواق الحربي","24 Hours","2025-12-03","11:03:00","اشواق الحربي","2025-12-03","11:03:00",{"$nulls":3},"2025-12-03","11:25:00","اشواق الحربي ",0.015277777776645962,{"$nulls":3},-45994.475694444445,{"$nulls":3},0,{"$nulls":4},-45994.475694444445,{"$nulls":3},-45994.475694444445,"2025-12-04","08:40:00",0.8854166666642413,"2025-12-04","08:49:00","اشواق الحربي ",0.8916666666627862,90853,"DR.FAYEZ ALRUHAILI","Documentation issue","تقرير التأمين ","ابنتي لدى الطبيب، وتم إبلاغه بأن لديها عملية لوز سابقة إضافة إلى وجود كيس دهني في الحلق. إلا أن الطبيب أفاد بأن الحالة عبارة عن عيب خلقي منذ الولادة، وهو ما تم نفيه أمامه وشرح أن وجود العملية السابقة دليل واضح على أن الوضع ليس كذلك.\n\nومع ذلك، تفاجأت بقيام الطبيب بكتابة تقرير طبي ورفعه للتأمين يذكر فيه أن الحالة عيب خلقي منذ الولادة ولا تؤثر على الحياة، مما أدى إلى رفض التأمين للحالة بسبب سوء التشخيص.\n\nبعد ذلك توجهت إلى عدة مستشفيات، وأفاد الأطباء هناك بأن حالة ابنتي قد تتحول إلى ورم وتحتاج إلى استئصال، وأن التقرير المرفوع للتأمين لا يعكس الحالة الطبية الحقيقي ولدي تقارير طبية من عدة مستشفيات وابحث عن علاج ابنتي بعد أن تسبب تقرير الدكتور بالرفض","My daughter took her to the doctor, who informed her that she had a previous tonsillectomy and a sebaceous cyst in her throat. However, the doctor stated that the condition was a congenital defect, which I refuted, explaining that the previous surgery was clear evidence that this was not the case.\n\nNevertheless, I was surprised when the doctor wrote a medical report and submitted it to the insurance company stating that the condition was a congenital defect and did not affect her life. This led to the insurance company rejecting the case due to the misdiagnosis.\n\nAfterward, I went to several hospitals, and the doctors there stated that my daughter's condition could develop into a tumor and require removal. They said that the report submitted to the insurance company did not accurately reflect her medical condition. I have medical reports from several hospitals and am seeking treatment for my daughter after the doctor's report caused the rejection.","عيادات E.N.T",{"$nulls":4},"Dissatisfied",{"$nulls":5},"HOSPITAL",{"$nulls":3},5501,1096494347,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-12-21T14:18:00","اشواق الحربي","24 Hours",null,null,5536,2057268902,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2025-12-28T16:14:00","اشواق الحربي","24 Hours",null,null,5463,1092194354,"المراجع","العيادات الخارجية","الإداري","التنسيق","2025-12-13T18:03:00","اشواق الحربي","48 Hours",null,null,5467,2615793623,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-12-14T11:45:00","اشواق الحربي","48 Hours"]
[null,7,5409,1159313376,"وزارة الصحة","التنويم","الإداري","قسم المالية","2025-12-04T14:22:00","هيا الرويلي","24 Hours","2025-12-04","14:22:00","هيا الرويلي","2025-12-04","14:22:00",{"$nulls":3},"2025-12-04","14:30:00","هيا الرويلي",0.005555555551836733,{"$nulls":3},-45995.604166666664,{"$nulls":3},0,{"$nulls":4},-45995.604166666664,{"$nulls":3},-45995.604166666664,"2025-12-04","14:30:00",0,"2025-12-04","14:36:00","هيا الرويلي",4.166666665696539E-3,null,null,"Financial issue ","استرداد مبلغ العمليه ","يفيد والد الطفله بانه يريد استرداد مبلغ31 الف نظرا لانها ليست العمليه المطلوبه حسب إفادته ","The child’s father states that he wants to refund the amount of 31,000 SAR, as he claims that the procedure performed was not the one required.","قسم الماليه ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"PATIENT",{"$nulls":3},5516,2504380441,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-12-24T14:12:00","اشواق الحربي","24 Hours",null,null,5565,1088627763,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-12-31T14:21:00","هيا الرويلي","24 Hours",null,null,5485,1100188398,"المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-12-17T11:01:00","اشواق الحربي","More than 72 hours",null,null,5490,1089052227,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-12-18T17:27:00","هيا الرويلي","More than 72 hours"]
[null,8,5413,1070512031,"وزارة الصحة","الطوارئ","التمريض","تمريض الطوارئ","2025-12-06T15:50:00","اشواق الحربي","24 Hours","2025-12-06","15:50:00","اشواق الحربي","2025-12-06","15:50:00",{"$nulls":3},"2025-12-06","15:55:00","اشواق الحربي ",0.003472222226264421,{"$nulls":3},-45997.663194444445,{"$nulls":3},0,{"$nulls":4},-45997.663194444445,{"$nulls":3},-45997.663194444445,"2025-12-07","09:28:00",0.7312499999970896,"2025-12-07","14:35:00","اشواق الحربي ",0.9444444444452529,null,null,"Delay Service","الخدمة المقدمة ","تسبب طاقم التمريض في تأخير تقديم العلاج، وكان هناك تأخير من طاقم التمريض رغم خروجي واتصالي بهم عدة مرات مما أدى إلى تأخير تلقي العلاج المطلوب،","The nursing staff caused a delay in providing treatment, There was a delay from the nursing staff despite my going out and calling them multiple times, which resulted in a delay in receiving the required treatment,","تمريض الطوارى ",{"$nulls":4},"Neutral",{"$nulls":5},"PATIENT",{"$nulls":3},5533,1196146581,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-12-28T15:29:00","اشواق الحربي","24 Hours",{"$nulls":13},5486,2407559943,"المراجع","العيادات الخارجية","الطبي","عيادات القلب","2025-12-17T12:11:00","اشواق الحربي","More than 72 hours",null,null,5490,1089052227,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-12-17T19:08:00","هيا الرويلي","More than 72 hours"]
[null,9,5414,2576981258,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-12-07T10:10:00","أثير القحطاني","24 Hours","2025-12-07","08:57:00","أثير القحطاني","2025-12-07","10:10:00","2025-12-07","12:20:00","أثير القحطاني","2025-12-07","12:26:00","أثير القحطاني",0.09444444444670808,{"$nulls":3},-45998.518055555556,{"$nulls":3},0,{"$nulls":4},-45998.518055555556,{"$nulls":3},-45998.518055555556,"2025-12-08","11:46:00",0.9722222222189885,"2025-12-08","12:03:00","أثير القحطاني",0.984027777776646,null,null,"waiting time","طول فترة الانتظار","كان لدينا أمس بتاريخ 6 ديسمبر زيارة مع طبيبة النساء والولادة (عزة بشير) ثم وجهتنا الى قسم الالتراساوند، كان هناك فقط غرفة واحدة تستقبل المرضى جميعهم قرابة الساعة 3 عصراً، وأمام زوجتي 20 مريضة، بما لا يقل عن 4 ساعات انتظار. رجعنا الى الطبيبة اوضحت أن طبيبة الالتراساوند ستكون متواجدة اليوم التالي الساعة 8 صباحاً. جئنا اليوم صباحا قبل الثامنة وانتظرنا الى 8:45 ولم يأتي أحد، وأنا تأخرت جدا على عملي،وبعد الاصرار على الممرضة أخذتنا الى عيادة تصوير اخرى في قسم اخر. سؤالي هو لماذا لم يكن هناك تنسيق مسبق بين العيادات ولماذا اطباء التصوير غير موجودين؟ لماذا لا يوجد احترام لأوقات المرضى؟","Yesterday, December 6th, we had an appointment with Dr. Azza Bashir, an obstetrician-gynecologist. She then directed us to the ultrasound department. There was only one room, and it was full, receiving all patients around 3 PM. My wife had 20 patients ahead of her, meaning we had to wait at least four hours. We went back to the doctor, who explained that the ultrasound specialist would be available the following day at 8 AM. We arrived this morning before 8 AM and waited until 8:45 AM, but no one came. I was very late for work. After insisting with the nurse, she took us to another imaging clinic in a different department. My question is: why wasn't there prior coordination between the clinics, and why weren't the ultrasound specialists available? Why is there no respect for patients' time?",{"$nulls":5},"Satisfied","تم الرد من قبل د.غادة البحراني وتوضيح الاسباب ","تعديل جدول قسم الالتراساوند بما يتماشى مع عدد المراجعين","توضيف عدد أكبر من طبيبات الالتراساوند للنساء والولادة",null,null,"PATIENT",{"$nulls":25},5523,2403028018,"المراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2025-12-25T15:58:00","هيا الرويلي","72 Hours",null,null,5496,1025814730,"ذوي المراجع","التنويم","التمريض","تمريض قسم الإفاقة","2025-12-18T16:43:00","اشواق الحربي","More than 72 hours"]
[null,10,5428,1041435270,"ذوي المراجع","التنويم","الإداري","قسم الأمن","2025-12-07T21:10:00","اشواق الحربي","48 Hours","2025-12-07","18:53:00","اشواق الحربي","2025-12-07","21:10:00","2025-12-08","13:48:00","اشواق الحربي ","2025-12-08","13:49:00","اشواق الحربي ",0.6937499999985448,"2025-12-09","08:50:00",null,0.7923611111109494,{"$nulls":3},-46000.368055555555,{"$nulls":4},-45999.575694444444,{"$nulls":3},-45999.575694444444,"2025-12-09","11:24:00",0.8993055555547471,"2025-12-09","16:55:00","اشواق الحربي ",1.1291666666656965,14421,"JAWHARAH ALI ALGHAMDI","Attitude","الأسلوب","أتقدم بهذه الشكوى بخصوص ما بدر من الموظفة أثناء تواجدي حيث حضرت الموظفة إلى الغرفة وأبلغتني بأن الزيارة قد انتهت، فأوضحتُ لها أنه لا توجد أي زائرة أخرى ، إلا أنها أصرت على رأيها وذكرت أنها تتذكر وجود زائرة أخرى، وبعد أن أكدتُ لها مجددًا أنه لا يوجد أحد غيري، غادرت الغرفة وتوجهت إلى الممرضة الأخرى وتحدثت عني كما أود التوضيح أنني لا يوجد لدي أي مصلحة في إخفاء وجود أي زائرة أخرى، وأنه في حال وجود أي شخص آخر سيكون واضحًا ويمكن رؤيته بعد ذلك، قامت الموظفة برفع يدها علي بطريقة غير محترمة (وضع إصبع السبابة تجاه الأنف) أمام الممرضات وفي ممر الغرفة، مما سبب لي إحراجًا شديدًا وعليه، أطلب من سعادتكم التكرم بمراجعة كاميرات الممر للتأكد من صحة أقوالي، واتخاذ الإجراءات النظامية بحق الموظفة","I am submitting this complaint regarding the behavior of the employee during my visit. The employee came to the room and informed me that the visit had ended. I explained to her that there were no other visitors, but she insisted on her opinion and stated that she remembered the presence of another visitor. After I confirmed again that there was no one else with me, she left the room and spoke about me to another nurse.\n\nI would like to clarify that I have no interest in hiding the presence of any other visitor, and if there were anyone else, it would be obvious and visible afterward. The employee then raised her hand towards me in a disrespectful manner (pointing her index finger at my nose) in front of the nurses and in the hallway, which caused me great embarrassment.\n\nTherefore, I request that you kindly review the hallway cameras to verify the accuracy of my statements and take the appropriate action against the employee.",{"$nulls":5},"Satisfied",{"$nulls":5},"PATIENT",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":14},5532,1015362682,"المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-12-28T14:05:00","هيا الرويلي","48 Hours",null,null,5520,1091241016,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-12-25T14:02:00","هيا الرويلي","48 Hours"]
[2,11,5430,1025912112,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأسنان","2025-12-08T11:44:00","أثير القحطاني","48 Hours","2025-12-08","11:44:00","أثير القحطاني","2025-12-08","11:44:00",{"$nulls":3},"2025-12-08","11:52:00","أثير القحطاني",0.005555555551836733,"2025-12-09","11:57:00",null,1.0034722222262644,{"$nulls":3},-46000.49791666667,{"$nulls":4},-45999.49444444444,{"$nulls":3},-45999.49444444444,"2025-12-09","12:48:00",1.038888888891961,"2025-12-09","12:54:00","أثير القحطاني",1.0430555555576575,90892,"Dr.ABDULAZIZ ABDULLAH ASIRI","Service issue ","الام في السن","تفيد المراجعة وفاء بأنها قد حضرت لعلاج عصب السن عند الطبيب عبدالعزيز عسيري لكنه تجاوز الحد المسموح للعمل على جذور السن مما سبب لها الام شديدة لا تهدأ مع المسكنات. وفي يوم الأحد 7 ديسمبر 2025 حضرت المراجعة للكشف عند طبيب آخر بناء على توصية رئيس القسم ودفعت الكشفية ولكن الطبيب لم يستقبل الحالة بعد الانتظار حوالي ساعتين. الرجاء النظر في الحالة حيث أنها تعاني من الام الاسنان حتى الان وقد تم استنفاذ التغطية التأمينية لها لخدمات الاسنان.","The patient, Wafaa, reports that she visited Dr. Abdulaziz Asiri for root canal treatment, but he exceeded the permissible limits for working on the tooth's roots, causing her severe pain that does not subside with painkillers. On Sunday, December 7, 2025, she went to see another doctor as recommended by the head of the department and paid the consultation fee, but the doctor did not see her after she waited for approximately two hours. Please consider her case, as she is still suffering from tooth pain and her dental insurance coverage has been exhausted.",{"$nulls":5},"Satisfied","تم التواصل مع رئيس قسم الاسنان د.عمر حيصات","حجز موعد للمراجعة مع الطبيب لتقييم الحالة",{"$nulls":3},"PATIENT",{"$nulls":3},"هيا الرويلي ",0,{"$f":"BR13/BR15","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"BR13","v":0},{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},5532,1015362682,"المراجع","العيادات الخارجية","الإداري","التنسيق","2025-12-28T14:05:00","هيا الرويلي","48 Hours",null,null,5529,1091241016,"ذوي المراجع","التنويم","الطبي","قسم التخدير","2025-12-27T13:38:00","هيا الرويلي","48 Hours"]
[null,12,5432,1057644815,"المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2025-12-09T11:53:00","أثير القحطاني","More than 72 hours","2025-12-08","13:20:00","أثير القحطاني","2025-12-09","11:53:00","2025-12-09","11:57:00","أثير القحطاني","2025-12-09","12:07:00","أثير القحطاني",0.00972222222480923,{"$nulls":3},-46000.50486111111,{"$nulls":3},0,{"$nulls":4},-46000.50486111111,{"$nulls":3},-46000.50486111111,"2025-12-09","12:48:00",0.028472222220443655,"2025-12-13","15:42:00","اشواق الحربي ",4.149305555554747,90544,"Dr.RANIA AHMED ABDULLAH","policy ","توقيع الإقرار بالمضاعفات بإسم المريضة بدون علمها","تفيد المراجعة أنه عند مراجعتها للدكتورة رانيا تم توقيع اقرار بإسمها عن مضاعفات ابرة الحديد المحتملة نيابة عنها من غير موافقتها ولا ابلاغها. وعند الذهاب الى غرفة 20 لاخذ ابرة الحديد تم سؤالها من قبل الممرضة اذا تم التوقيع على الاقرار ام لا؟ وعند فتحها للنظام وجدت الاقرار موقع. وبالفعل كان موقع بإسم المراجعة أروى","The patient reports that during her consultation with Dr. Rania, a consent form regarding potential side effects of the iron injection was signed on her behalf without her knowledge or consent. Upon going to room 20 to receive the iron injection, the nurse asked her if the form had been signed. When she checked the system, she found that the form was indeed signed. It was signed by the patient",{"$nulls":5},"Satisfied",{"$nulls":5},"PATIENT",{"$nulls":3},"أشواق الحربي",9,{"$f":"BR14/BR15","v":{"v":1,"d":"100.00%"}},7,2,0,0,9,{"$nulls":3},"هيا الرويلي ",2,{"$f":"CC14/CC17","v":{"v":0.25,"d":"25.00%"}},2,0,0,0,{"$f":"CC14","v":2},{"$nulls":3},5541,1064049354,"المراجع","التنويم","الطبي","قسم العلاج التنفسي","2025-12-29T15:44:00","اشواق الحربي","24 Hours",null,null,5539,1127550877,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2025-12-28T18:54:00","هيا الرويلي","72 Hours"]
[null,13,5433,1008869446,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2025-12-08T13:53:00","اشواق الحربي","24 Hours","2025-12-08","13:38:00","اشواق الحربي","2025-12-08","13:53:00","2025-12-08","15:58:00","اشواق الحربي ","2025-12-08","16:01:00","اشواق الحربي ",0.08888888888759539,{"$nulls":3},-45999.66736111111,{"$nulls":3},0,{"$nulls":4},-45999.66736111111,{"$nulls":3},-45999.66736111111,"2025-12-08","17:21:00",0.055555555554747116,"2025-12-08","20:11:00","اشواق الحربي ",0.17361111110949423,null,null,"Attitude","السلوك ","أرافق والدتي في وحدة العناية المركزة، وقد وافق كل من الطبيب المعالج ومدير الأمن على وجودي.\n\nبالأمس، تصرف اثنان من الموظفين بطريقة غير مهنية، حيث\nرفعا أصواتهما ورفضا اتباع الإجراءات المتفق عليها. كما طلبا مني مغادرة السرير الذي كنت أجلس عليه.\n\nمع أنني لست قلقًا على سلامة والدتي، إلا أنني قلق على سلامة المرضى الآخرين الذين قد يكونون بمفردهم.\n\nلضمان بيئة آمنة ومحترمة لجميع المرضى ومرافقيهم.","I am accompanying my mother in the ICU, Both the attending physician and the security manager\nhave approved my presence, Yesterday, two staff members behaved in an unprofessional manner by\nraising their voices and refusing to follow the agreed-upon procedures, They also asked me to move\nfrom the bed I was sitting at , While I am not concerned for my mother’s safety, my concern is for\nother patients who might be alone, I kindly request that the administration review this matter to\n.ensure a respectful and safe environment for all patients and companions","تمريض وحدة العناية المركزة  ",{"$nulls":4},"No Response",{"$nulls":5},"HOSPITAL",{"$nulls":3},"Total",{"$f":"SUBTOTAL(9,BR13:BR14)","v":9},{"v":1,"d":"100%"},7,2,0,0,9,{"$nulls":3},"أشواق الحربي",5,{"$f":"CC15/CC17","v":{"v":0.625,"d":"62.50%"}},4,0,0,1,{"$f":"CC15","v":5},{"$nulls":14},5553,1137075741,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2025-12-29T21:15:00","هيا الرويلي","48 Hours"]
[null,14,5434,2013512799,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2025-12-08T17:01:00","اشواق الحربي","24 Hours","2025-12-08","13:54:00","اشواق الحربي","2025-12-08","17:01:00","2025-12-08","20:21:00","اشواق الحربي ","2025-12-08","20:22:00","اشواق الحربي ",0.13958333333721384,"2025-12-09","08:50:00",null,0.5194444444423425,{"$nulls":3},-46000.368055555555,{"$nulls":4},-45999.84861111111,{"$nulls":3},-45999.84861111111,"2025-12-09","11:34:00",0.6333333333313931,"2025-12-09","19:12:00","اشواق الحربي ",0.9513888888905058,null,null,"Delay Service","تقصير في الرعاية ","المريض، الذي تم تشخيص إصابته بالسرطان، يعاني من تأخيرات كبيرة في استجابة فريق التمريض لاحتياجاته، بما في ذلك عدم تقديم الأدوية في الوقت المحدد إلا إذا قامت عائلته بتذكيرهم مرارًا وتكرارًا. بالإضافة إلى ذلك، لم يلتزم طاقم التمريض بتنفيذ خطة العلاج بشكل منتظم. نرجو من إدارة المستشفى مراجعة أداء فريق التمريض واتخاذ الإجراءات اللازمة لتحسين مستوى التزامهم وجودة الرعاية المقدمة للمرضى.","The patient, who is diagnosed with cancer, has experienced significant delays in the nursing team’s\nresponse to their needs, including failure to provide medications on time unless the family repeatedly\nreminds them, Additionally, the nursing staff has not been consistently implementing the treatment\nplan as required, We kindly request that the hospital administration review the performance of the\nnursing team and take the necessary actions to improve their level of commitment and the quality of\n.care provided to patients\r","تمريض الباطنية ",{"$nulls":4},"Dissatisfied","التتواصل مع مشرف التمريض لمباشرة الحالة واخذ متطلبات ذوي المريض",{"$nulls":4},"PATIENT",{"$nulls":14},"أثير القحطاني",1,{"$f":"CC16/CC17","v":{"v":0.125,"d":"12.50%"}},0,1,0,0,{"$f":"CC16","v":1}]
[null,15,5436,2603887791,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة - أطفال","2025-12-08T15:13:00","اشواق الحربي","48 Hours","2025-12-08","15:02:00","اشواق الحربي","2025-12-08","15:13:00","2025-12-08","16:33:00","اشواق الحربي ","2025-12-08","16:36:00","اشواق الحربي ",0.057638888887595385,"2025-12-09","08:50:00",null,0.6763888888890506,{"$nulls":3},-46000.368055555555,{"$nulls":4},-45999.691666666666,{"$nulls":3},-45999.691666666666,"2025-12-09","19:51:00",1.1354166666642413,"2025-12-09","20:14:00","اشواق الحربي ",1.1513888888875954,null,null,"Patient Safety ","تقصير في الرعاية ","أود لفت انتباهكم إلى أن طفلي البالغ من العمر سبعة أشهر موجود حاليًا في وحدة العناية المركزة، ولا يتلقى الرعاية المناسبة من طاقم التمريض. كما لاحظتُ نقصًا في النظافة، لا سيما فيما يتعلق بأغطية الأسرة التي لا يتم تغييرها بانتظام. أرجو منكم التكرم بتوفير الرعاية اللازمة لطفلي، وأن يتم إعطاؤه العلاج والأدوية بشكل صحيح وفعال.","I would like to bring to your attention that my 7-month-old child is currently in the ICU and has not\nbeen receiving the proper level of care from the nursing staff, I have also noticed a lack of cleanliness,\nparticularly with the bed linens, which are not being changed regularly, I kindly request that my child\nreceives proper attention, and that his treatment and medications are administered correctly and\n.effectively","تمريض وحدة العناية المركزة - اطفال",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIENT",{"$nulls":14},"Total",{"$f":"SUBTOTAL(9,CC14:CC16)","v":8},{"$f":"SUBTOTAL(9,CD14:CD16)","v":{"v":1,"d":"100%"}},{"$f":"SUM(CE14:CE16)","v":6},{"$f":"SUM(CF14:CF16)","v":1},0,1,{"$f":"SUBTOTAL(9,CI14:CI16)","v":8},{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,16,5438,2353067446,"المراجع","التنويم","الطبي","تنويم الجراحة العامة","2025-12-08T19:33:00","اشواق الحربي","24 Hours","2025-12-08","19:03:00","اشواق الحربي","2025-12-08","19:33:00","2025-12-08","20:02:00","اشواق الحربي ","2025-12-08","20:03:00","اشواق الحربي ",0.020833333335758653,{"$nulls":3},-45999.83541666667,{"$nulls":3},0,"2025-12-09","16:47:00","اشواق الحربي","عدم رضا المريض ",0.8638888888890506,{"$nulls":3},-45999.83541666667,"2025-12-08","20:44:00",0.028472222220443655,"2025-12-25","20:21:00","اشواق الحربي ",17.01249999999709,7661,"DR.MOHAMAD AL GAILANI","Service issue ","عدم توضيح المضاعفات المحتملة","أتقدم إليكم بهذه الشكوى بشأن التقصير الذي تعرضت له بعد العملية الجراحية بتاريخ 27 نوفمبر تحت إشراف الدكتور محمد الجيلاني، وما نتج عنه من مضاعفات كان يمكن تفاديها.\n\nبعد العملية شعرت بألم شديد وأبلغت الطبيب بتاريخ 29 نوفمبر، إلا أنه أكد أن الوضع طبيعي واكتفى بتقرير طبي غير دقيق، مما أدى إلى رفض التأمين وخروجي من المستشفى رغم عدم استقرار حالتي. وفي اليوم التالي راجعت الطوارئ بسبب تفاقم الألم، لكن الطبيب لم يحضر واكتفى بتوجيهات هاتفية وصرف مسكنات.\n\nوبعد ستة أيام، أظهرت فحوصات الأشعة وجود تجمعات سوائل وصديد، ورغم ذلك لم يوفر الطبيب المتابعة أو التنويم، واكتفى بالمسكنات وتأجيل الدرنقة لعدم توفر أطباء. فاضطررت للعودة للطوارئ حيث تم إدخالي فورًا.\n\nلقد أدى هذا التقصير إلى تدهور صحتي وظهور مضاعفات مؤكدة بالأشعة، إضافة إلى غياب المتابعة والتواصل الطبي في مرحلة حرجة.\n","I am writing to you to complain about the negligence I experienced following surgery on November 27th, performed by Dr. Mohamed El-Gilani, and the resulting complications that could have been avoided.\n\nAfter the surgery, I experienced severe pain and informed the doctor on November 29th. However, he insisted that everything was normal and provided an inaccurate medical report, which led to my insurance being denied and my discharge from the hospital despite my unstable condition. The following day, I went to the emergency room due to worsening pain, but the doctor did not come in and only gave me phone instructions and prescribed painkillers.\n\nSix days later, X-rays revealed fluid and pus accumulations. Despite this, the doctor did not provide follow-up care or admit me, only prescribing painkillers and postponing the insertion of a drain due to the unavailability of other doctors. I was forced to return to the emergency room, where I was immediately admitted.\n\nThis negligence led to a deterioration in my health and the development of confirmed complications, as evidenced by X-rays, in addition to the lack of follow-up and medical communication during a critical stage.\n\nTherefore, I hope that an investigation will be conducted into what happened and that the necessary measures will be taken to ensure that it does not happen again.","قسم الجراحة العامة ",null,"لم يتم التأخير وانما كانت الافادة غير مكتملة , وتم رفعها للادارة الطبيبة لعلمها التام بالحالة وتوضيح الامر ","مصعدة لدى الدكتور عبدالالة وتحديد اجتماع للمريض مع الدكتور عبدالاله ",null,"Dissatisfied",{"$nulls":5},"PATIENT",{"$nulls":3},"CCHI",{"$f":"BR15","v":9},{"$f":"BR18/44","v":{"v":0.20454545454545456,"d":"20.45%"}},{"$nulls":19},"أثير القحطاني",1,{"$f":"CN18/CN21","v":{"v":0.07692307692307693,"d":"7.69%"}},0,0,0,1,{"$f":"CN18","v":1}]
[null,17,5441,1090088061,"وزارة الصحة","التنويم","الطبي","قسم جراحة المسالك البولية","2025-12-09T14:08:00","اشواق الحربي","More than 72 hours","2025-12-09","14:08:00","اشواق الحربي","2025-12-09","14:08:00",{"$nulls":3},"2025-12-09","14:13:00","اشواق الحربي ",0.003472222226264421,"2025-12-10","08:45:00",null,0.7722222222218988,"2025-12-11","08:48:00",null,1.0020833333328483,"2025-12-11","15:12:00","اشواق الحربي","عدم رد القسم",2.0409722222175333,{"$nulls":3},-46000.592361111114,"2025-12-12","19:37:00",3.224999999998545,"2025-12-13","09:56:00","اشواق الحربي ",3.821527777778101,6962,"MOHAMED MAZEN ABDULMAGID SHUKAIR","Financial issue ","عدم توضيح الاجراء ","تم إجراء عملية إزالة حصوة، وخلالها قام الطبيب بتنفيذ إجراء طبي وُصف بأنه اضطراري. لاحقًا، رفض التأمين تغطية تكاليف هذا الإجراء بحجة أنه لو كان ضروريًا أثناء العملية لكان الطبيب السابق قد قام به، وتم إبلاغي بأن الإجراء لم يكن له داعٍ طبي. علمًا بأنني قمت بدفع التكلفة كاملة وقدرها 3850 ريال.\n\nوبناءً على ذلك، تم توجيهي إلى وزارة الصحة للاستفسار عن الأسباب التي دفعت الطبيب لاتخاذ هذا الإجراء الاضطراري. كما أفادني مجلس الضمان الصحي بأن الحالة والإجراء الذي تم من قبل الطبيب ليس ضرورياً","I underwent a kidney stone removal procedure, during which the doctor performed a procedure described as emergency. Later, my insurance refused to cover the costs of this procedure, arguing that if it had been necessary during the surgery, the previous doctor would have performed it. I was informed that the procedure was medically unnecessary, even though I had already paid the full cost of 3850 riyals.\n\nConsequently, I was referred to the Ministry of Health to inquire about the reasons that led the doctor to perform this emergency procedure. The Council of Cooperative Health Insurance also informed me that the condition and the procedure performed by the doctor were not necessary.","قسم جراحة المسالك البولية ",null,"رئيس القسم - الدكتور محمد مازن","الدكتور كان في اجازة وفور التواصل مع رئيس القسم افاد بأنة ليس بأمكانة الرد بدلاً عن الطبيب ؟ وان الاجازة ليست مانع لعدم الرد والتأجيل وعند التواصل مع الطبيب كان جوالة مغلق ","رئيس القسم د.الجيلاني - الدكتور محمد مازن","Dissatisfied",{"$nulls":5},"HOSPITAL",{"$nulls":14},"MOH",{"$f":"CC17","v":8},{"$f":"CC19/44","v":{"v":0.18181818181818182,"d":"18.18%"}},{"$nulls":8},"هيا الرويلي ",5,{"$f":"CN19/CN21","v":{"v":0.38461538461538464,"d":"38.46%"}},1,3,1,0,{"$f":"CN19","v":5}]
[null,18,5442,2595123627,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-12-09T14:50:00","اشواق الحربي","24 Hours","2025-12-09","14:50:00","اشواق الحربي","2025-12-09","14:50:00",{"$nulls":3},"2025-12-09","14:50:00","اشواق الحربي ",0,{"$nulls":3},-46000.618055555555,{"$nulls":3},0,{"$nulls":4},-46000.618055555555,{"$nulls":3},-46000.618055555555,"2025-12-09","15:45:00",0.038194444445252884,"2025-12-09","18:15:00","اشواق الحربي ",0.14236111110949423,null,null,"Documentation issue","مشاكل بالتأمين ","خلال زيارتنا بالأمس للدكتورة في مستشفى الحمادي، أفادتني بأن ابني سيف غانم يحتاج إلى جلسات علاج طبيعي بسبب وجود تأخر في الحركة، حيث يبلغ من العمر عشرة أشهر ونصف ويعاني من ضعف في العضلات وبعض المشكلات المرتبطة بالحركة، مما يتطلب متابعة وجلسات علاج طبيعي منتظمة.\n\nإلا أن التأمين رفض تغطية الجلسات، وطلب من المستشفى تقديم استفسارات إضافية. وبحسب إفادة المستشفى، فإنهم قاموا بالرد على جميع استفسارات التأمين، ومع ذلك استمر الرفض. بالأمس تم رفض الطلب وإعادة تقديمه أكثر من أربع مرات، واليوم كذلك قمنا باستكمال الطلب وما زال الرفض مستمرًا.\n\nوأصبحت عالقًا بين المستشفى وشركة التأمين دون معرفة الجهة التي تتبع النظام الصحيح أو ما هو الإجراء المناسب الواجب اتخاذه في مثل هذه الحالة","During our visit yesterday to the doctor at Al Hammadi Hospital, she informed me that my son, Saif Ghanem, needs physiotherapy sessions due to delayed motor development. He is ten and a half months old and suffers from muscle weakness and other movement-related issues, requiring regular follow-up and physiotherapy sessions.\n\nHowever, the insurance company refused to cover the sessions and requested further clarification from the hospital. According to the hospital, they responded to all the insurance company's inquiries, yet the refusal persisted. Yesterday, the request was rejected and resubmitted more than four times. Today, we completed the request again, but the refusal continues.\n\nI am now caught in a bureaucratic limbo between the hospital and the insurance company, unsure which entity is following the correct procedure or what the appropriate course of action is in this situation.","قسم الموافقات الطبية ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"HOSPITAL",{"$nulls":3},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":18},"أشواق الحربي",7,{"$f":"CN20/CN21","v":{"v":0.5384615384615384,"d":"53.85%"}},3,2,0,2,{"$f":"CN20","v":7}]
[null,19,5445,1063945198,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-12-09T18:07:00","اشواق الحربي","24 Hours","2025-12-09","18:07:00","اشواق الحربي","2025-12-09","18:07:00",{"$nulls":3},"2025-12-09","18:14:00","اشواق الحربي ",0.004861111112404615,{"$nulls":3},-46000.759722222225,{"$nulls":3},0,{"$nulls":4},-46000.759722222225,{"$nulls":3},-46000.759722222225,"2025-12-10","08:37:00",0.5993055555518367,"2025-12-10","11:37:00","اثير القحطاني ",0.7243055555518367,90832,"DR.SADOUN ALAQEEL","Financial issue ","مشاكل بالتأمين ","يتم رفع الطلب في كل مرة، ولكن يعود بالرفض بحجة أن الطبيب والمستشفى لم يلتزموا بالأكواد والمتطلبات المطلوبة من قبل شركة التأمين","The request is submitted each time, but is rejected on the grounds that the doctor and hospital did not comply with the codes and requirements stipulated by the insurance company.","قسم الموافقات الطبية ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIENT",{"$nulls":3},{"$f":"BT15","v":7},{"$f":"BU15","v":2},{"$f":"BV15","v":0},{"$f":"BW15","v":0},{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"Total",{"$f":"SUBTOTAL(9,CN18:CN20)","v":13},{"$f":"CO18+CO19+CO20","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CP18:CP20)","v":4},{"$f":"SUBTOTAL(9,CQ18:CQ20)","v":5},1,3,{"$f":"SUM(CP21:CS21)","v":13}]
[null,20,5445,1063945198,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات الأسنان","2025-12-09T18:07:00","اشواق الحربي","24 Hours","2025-12-09","18:07:00","اشواق الحربي","2025-12-09","18:07:00",{"$nulls":3},"2025-12-09","18:14:00","اشواق الحربي ",0.004861111112404615,{"$nulls":3},-46000.759722222225,{"$nulls":3},0,{"$nulls":4},-46000.759722222225,{"$nulls":3},-46000.759722222225,"2025-12-09","19:31:00",0.053472222221898846,"2025-12-10","11:39:00","اثير القحطاني ",0.7256944444452529,null,null,"Insurance issue ","مشاكل بالتأمين ","يتم رفع الطلب في كل مرة، ولكن يعود بالرفض بحجة أن الطبيب والمستشفى لم يلتزموا بالأكواد والمتطلبات المطلوبة من قبل شركة التأمين","The request is submitted each time, but is rejected on the grounds that the doctor and hospital did not comply with the codes and requirements stipulated by the insurance company.","قسم الاسنان ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIENT",{"$nulls":3},{"$f":"BQ21/BR18","v":{"v":0.7777777777777778,"d":"77.78%"}},{"$f":"BR21/BR18","v":{"v":0.2222222222222222,"d":"22.22%"}},{"$f":"BS21/BR18","v":{"v":0,"d":"0.00%"}},{"$f":"BT21/BR18","v":{"v":0,"d":"0.00%"}},{"$nulls":7},{"$f":"CE17","v":6},{"$f":"CF17","v":1},{"$f":"CG17","v":0},{"$f":"CH17","v":1},{"$nulls":18},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,21,5449,2522641113,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-12-11T16:06:00","اشواق الحربي","48 Hours","2025-12-11","16:06:00","اشواق الحربي","2025-12-11","16:06:00",{"$nulls":3},"2025-12-11","16:16:00","اشواق الحربي ",0.006944444445252884,{"$nulls":3},-46002.677777777775,{"$nulls":3},0,{"$nulls":4},-46002.677777777775,{"$nulls":3},-46002.677777777775,"2025-12-13","10:37:00",1.7645833333372138,"2025-12-13","11:02:00","اثير القحطاني ",1.781944444446708,null,null,"Insurance issue ","مشاكل بالتأمين ","أتقدم بشكوى ضد مستشفى العمادي بخصوص المطالبة رقم (18008623). ألزمني المستشفى بدفع مبلغ 3105 ريالات سعودية كشرط لإجراء العملية، مدعيًا أن شركة التأمين رفضت تغطيتها.\n\nلكن عند التواصل مع شركة التأمين، أكدوا لي الموافقة الكاملة على المطالبة المذكورة. وهذا يُظهر تناقضًا بين تصرف المستشفى وموافقة شركة التأمين. لذا، أطلب توضيحًا دقيقًا لهذه العملية، ولماذا أُجبرت على الدفع رغم الموافقة.","I am filing a complaint against Al-Amadi Hospital regarding claim number (18008623). The hospital obligated me to pay an amount of SAR 3105 as a condition for performing the procedure, claiming that my insurance refused to cover it.\n\nHowever, upon contacting the insurance company, they confirmed that the aforementioned claim was fully approved. This appears to be a contradiction between the hospital's action and the insurance's approval. Therefore, I request a clear explanation of this procedure and why I was obligated to pay despite the approval.","قسم الموافقات الطبية ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIENT",{"$nulls":14},{"$f":"CB22/CC19","v":{"v":0.75,"d":"75.00%"}},{"$f":"CC22/CC19","v":{"v":0.125,"d":"12.50%"}},{"$f":"CD22/CC19","v":{"v":0,"d":"0.00%"}},{"$f":"CE22/CC19","v":{"v":0.125,"d":"12.50%"}},{"$nulls":18},"أثير القحطاني",1,{"$f":"CY23/CY26","v":{"v":0.07142857142857142,"d":"7.14%"}},1,0,0,0,{"$f":"CY23","v":1}]
[null,22,5463,1092194354,"المراجع","العيادات الخارجية","الإداري","التنسيق","2025-12-13T18:03:00","اشواق الحربي","48 Hours","2025-12-13","15:19:00","اشواق الحربي","2025-12-13","18:03:00","2025-12-14","08:56:00","اشواق الحربي ","2025-12-14","08:57:00","اشواق الحربي ",0.6208333333343035,"2025-12-15","08:57:00",null,1,{"$nulls":3},-46006.37291666667,{"$nulls":4},-46005.37291666667,{"$nulls":3},-46005.37291666667,"2025-12-15","09:22:00",1.0173611111094942,"2025-12-15","10:46:00","اشواق الحربي ",1.0756944444437977,null,null,"communication issue ","التنسيق ","تم إلغاء موعدي بتاريخ 4 ديسمبر قبل الموعد بربع ساعة بسبب ظرف طارئ للطبيب، وتم الاتفاق في مكالمة لاحقة على تأجيله إلى 10 أو 11 ديسمبر، إلا أنه لم يتم التواصل معي أو حجز موعد بديل، واضطررت للتواصل عبر الواتس اب بتاريخ 11 ديسمبر للتذكير.\n\nلم يتم تسجيل موعد بديل بشكل صحيح، ولم تتم مراعاة احتياجي لإعادة صرف الدواء. كما تم حجز موعد لي بتاريخ 13 ديسمبر، وتفاجأت عند الحضور بوجود أخطاء في تسجيل وقيمة الموعد، حيث تم اعتباره مجانيًا بالخطأ على أساس أنني ضمن بكج/تأمين غير صحيح، رغم تنبيهي لهم أكثر من مرة، ثم تبيّن الخطأ لاحقًا.\n\nإضافة إلى ذلك، تم تسجيل الموعد كجلسة متابعة عادية بدل جلسة سلوكية رغم التوضيح المتكرر، مع انتظاري من 25 إلى 30 دقيقة قبل الدخول على الطبيب، وضعف في الاعتذار وسوء في التنسيق والتعامل.\n\nأرجو مراجعة تسجيلات المكالمات ومحادثات الواتس اب التي تثبت ما سبق، ولدي نسخ محفوظة منها","My appointment on December 4th was canceled 15 minutes before it was due to an emergency with the doctor. We agreed in a subsequent call to reschedule it for December 10th or 11th, but I wasn't contacted or given an alternative appointment. I had to send a reminder via WhatsApp on December 11th.\n\nThe alternative appointment wasn't properly scheduled, and my need for a refill of my prescription wasn't taken into account. I was also given an appointment for December 13th, but upon arrival, I was surprised to find errors in the booking and the cost. It was mistakenly marked as free because I was covered by an incorrect package/insurance, despite my repeated warnings. The error was only discovered later.\n\nFurthermore, the appointment was recorded as a regular follow-up instead of a behavioral session, despite repeated explanations. I was made to wait 25 to 30 minutes before seeing the doctor, and the apology was inadequate, and the coordination and handling were poor.\n\nPlease review the call recordings and WhatsApp messages, which document the above. I have copies saved.","قسم تنسيق الطب النفسي ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"PATIENT",{"$nulls":3},"In-Patient",4,{"$f":"BR24/BR27","v":{"v":0.4444444444444444,"d":"44.44%"}},{"$nulls":19},"Patient",{"$f":"CN21","v":13},{"$f":"CN24/48","v":{"v":0.2708333333333333,"d":"27.08%"}},{"$nulls":8},"هيا الرويلي ",7,{"$f":"CY24/CY26","v":{"v":0.5,"d":"50.00%"}},1,3,1,2,{"$f":"CY24","v":7}]
[null,23,5467,2615793623,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-12-14T11:45:00","اشواق الحربي","48 Hours","2025-12-14","11:37:00","اشواق الحربي","2025-12-14","11:45:00","2025-12-14","13:10:00","اشواق الحربي ","2025-12-14","13:11:00","اشواق الحربي ",0.059722222220443655,"2025-12-15","08:57:00",null,0.8236111111109494,{"$nulls":3},-46006.37291666667,{"$nulls":4},-46005.549305555556,{"$nulls":3},-46005.549305555556,"2025-12-15","08:57:00",0.8236111111109494,"2025-12-15","20:57:00","اشواق الحربي ",1.3236111111109494,null,null,"Insurance issue ","الخدمة المقدمة","أتقدم بهذه الشكوى بخصوص موظف الموافقات  بشأن طلب الموافقة على صرف دواءٍ لعدم توفره في صيدلية المستشفى و أُحيل إلى صيدلية خارجية لصرف الدواء، وشُرح له سبب الطلب شرحًا وافيًا وعندما غادرنا المستشفى اضطررنا للعودة بسبب نقص بعض الوثائق وان الموظف لم يرفع الوثائق والمستندات المطلوبة مما  استدعى هذا الأمرالى  استشارة الطبيبٍ مرة اخرى ،","I am submitting this complaint regarding an employee who was consulted about a request to approve the dispensing of a medication that was not available in the hospital pharmacy and was referred to an external pharmacy to dispense the medication. The reason for the request was explained to him in full, and when we left the hospital we had to return because of the lack of some documents and the employee did not upload the required documents and papers, which necessitated consulting the doctor again.","قسم الموافقات الطبية ",{"$nulls":4},"No Response",{"$nulls":5},"HOSPITAL",{"$nulls":3},"Out-Patient",5,{"$f":"BR25/BR27","v":{"v":0.5555555555555556,"d":"55.56%"}},{"$nulls":8},"In-Patient",3,{"$f":"CC25/CC28","v":{"v":0.375,"d":"37.50%"}},{"$nulls":19},"أشواق الحربي",6,{"$f":"CY25/CY26","v":{"v":0.42857142857142855,"d":"42.86%"}},2,3,0,1,{"$f":"CY25","v":6}]
[3,24,5485,1100188398,"المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2025-12-17T11:01:00","اشواق الحربي","More than 72 hours","2025-12-17","10:57:00","اشواق الحربي","2025-12-17","11:01:00","2025-12-17","11:18:00","اشواق الحربي ","2025-12-17","11:20:00","اشواق الحربي ",0.013194444443797693,{"$nulls":3},-46008.47222222222,{"$nulls":3},0,{"$nulls":4},-46008.47222222222,{"$nulls":3},-46008.47222222222,"2025-12-19","10:38:00",1.9708333333401242,"2025-12-22","14:03:00","اشواق الحربي ",5.1131944444496185,16208,"DR.AHMED ADNAN TURKISTANI","Service issue ","تأخير الاجراء ","شهرين وأنا أراجع لدى الطبيب لإنهاء علاج أسناني، حيث بدأت معه منذ شهر أكتوبر وحتى تاريخه لم يتم الانتهاء من العلاج، وكانت معظم المواعيد التي حضرت فيها دون أي فائدة تُذكر، \nإضافة إلى ذلك، يوجد سوء تنسيق واضح، حيث أُجبر على المتابعة المستمرة بنفسي لتثبيت المواعيد، \nفي موعد اليوم ، قامت الممرضة بالإشارة لي من عند الباب دون إلقاء التحية أو مناداتي باسمي، وعند مراجعتي للإدارة لمخاطبة الطبيب، أفاد بأنه تم إحضاري اليوم فقط لإثبات أن الأسنان غير صحيحة، ثم أنكر أنه تم مناداتي اليوم لاستلامها، وذكر أنني غير راضية عنها منذ السابق، رغم أن هذه هي المرة الأولى التي أراها فيها، كما تمت معاملتي بأسلوب غير لائق، وتم تكذيبي بشكل صريح أمام الإدارة ، الان أطالب بحقي الكامل وإنهاء علاج أسناني في أسرع وقت ممكن دون أي تأخير إضافي، حيث إن فترة العلاج امتدت من شهر أكتوبر وحتى الآن دون مبرر مقنع","For two months, I've been seeing the dentist to finish my dental treatment. I started seeing him in October, and to date, the treatment is still not complete. Most of the appointments I attended were pointless. Furthermore, there's a clear lack of coordination, as I'm forced to follow up on my own to secure appointments. On today's appointment, the nurse gestured to me from the door without greeting me or calling my name. When I went to the administration to speak to the dentist, he stated that I was brought in today only to prove that the teeth are incorrect. He then denied that I was called in today to pick them up, claiming that I've been dissatisfied with them for a long time, even though this is the first time I've seen them. I was treated inappropriately and blatantly contradicted in front of the administration. Now, I demand my full rights and the completion of my dental treatment as soon as possible without any further delays, as the treatment period has extended from October until now without any convincing justification.","قسم الاسنان ",null,null,"تم الرد من قبل القسم ولكن تم تأخير اغلاق الشكوى من قسم علاقات المرضى  لحين تحديد موعد لمقابلة المريضة بتاريخ 22 وحضورها للتأكيد على الافادة المقدمة من قبل الدكتور,  وتوضيح الاجراء من قبل الدكتور للمريضة ",null,"Satisfied",{"$nulls":5},"PATIENT",{"$nulls":3},"ER",0,{"$f":"BR26/BR27","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Out-Patient",4,{"$f":"CC26/CC28","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"Total",{"$f":"SUBTOTAL(9,CY23:CY25)","v":14},{"$f":"CZ23+CZ24+CZ25","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,DA23:DA25)","v":4},{"$f":"SUBTOTAL(9,DB23:DB25)","v":6},1,3,{"$f":"SUM(DA26:DD26)","v":14}]
[null,25,5486,2407559943,"المراجع","العيادات الخارجية","الطبي","عيادات القلب","2025-12-17T12:11:00","اشواق الحربي","More than 72 hours","2025-12-17","12:11:00","اشواق الحربي","2025-12-17","12:11:00",{"$nulls":3},"2025-12-17","12:24:00","اشواق الحربي ",0.009027777778101154,{"$nulls":3},-46008.51666666667,{"$nulls":3},0,{"$nulls":4},-46008.51666666667,{"$nulls":3},-46008.51666666667,"2025-12-18","17:37:00",1.2173611111065838,"2025-12-20","13:26:00","اشواق الحربي ",3.0430555555503815,12055,"DR.SAMEH SAEED ABDELFATTAH","Service issue \nAttitude","الخدمة المقدمة ","ضرنا الي عيادة الدكتور سامح أنا و زوجتي بموعدين منفصلين للمراجعه بعد اجراء الفحوصات و رسم القلب و التخطيط بعد المقابله الاولى ، تأخرنا عن موعدنا عشره دقائق و سددنا مبلغ المقابله لكل مِنا و ذهبنا الي العياده ، فإذا بالدكتور سامح يقول لي ( ما ينفعش كده التأخير ده ) بأسلوب فظ جدا ، تغاضيت عن أسلوبه و جلست وابتدأ بالنظرالى ورق تخطيط القلب الذي أعطيته إياه و قال لي نتيجتك نضيفه و قال لزوجتي انتي عندك مشكله (أنا لا اذكر اسمها ) دون إيضاح اي شي ، كان من الواضح عدم تركيزه معنا و اهتمامه بالذهاب فقط ، زوجتي تقوله انت كنت كتبت لي فحص بالمعمل ، فيقول لها اي فحص ؟ و تقول له انك طلبت مني ايضاً ان أقيس ضغط الدم يوميا و اسجله ، و قالت له فعلا أنا كنت أقيسه و اصور النتيجه بصوره يوميه .، فقال لها ( مش أنا طلبت منك تكتبيها في ورقه بتصوريها ليه ) ؟ بأسلوب فظ جدا ، ايضاً يتحدث معي تارة و مع زوجتي تارة اخرى ، ثم قال لنا انه لن يستطيع المتابعه لنا الاثنين ، واحد منا فقط ، علماً اننا سددنا رسوم المقابله لنا الاثنين ، فقلت له زوجتي هي الاولى لان ضغط دمها عالي بصوره يوميه، قال لي لا أنا ابتديت بملفك انت محمد ، و يكرر (أصلا ما ينفعش كده) و (الناس كلها مشيت )، بنفس الأسلوب الفظ ، عندها قلت لزوجتي يجب ان نخرج من هذه العياده و أبلغته بان أسلوبه غير مقبول و يجب ان يحترم مرضاه ، ذهبت الى الاسقبال و طلبت استرجاع المبلغين و طلبت إرشادي الي ادارة المستشفي لاتقدم بشكوى ضده ، تم استرجاع مبلغ كشف زوجتي ، و بالنسبه لمبلغ كشفي قالوا لي لا يمكن استرجاعه لان الدكتور فتح الملف علي النظام ، أتقدم اليكم بهذه الشكوى لان هذا سلوك غير مقبول و سوف أتقدم بشكوى ضده بوزارة الصحه ، لأننا الاثنين اتينا الي العياده بضغط دم مرتفع في هذه اللحظه ، آملين ان يتم علاجنا ، فإذا بنا نجد الطبيب سامح يتعامل معنا بأقصي درجات التجاهل ، اوكد لكم انه لو قال لي منذ البدايه الوقت تاخر و انه لن يستطيع مقابلتنا ، بكل ادب و احترام ، كنت سأتقبل الوضع و اذهب لمقابلة طبيب آخر و اذهب الى الطوارى ، \nاود إفادتكم ايضاً بان زيارتنا الاولى ايضاً كان لنا بعض الملاحظات علي أسلوبه معنا ، لذلك اطلب من سيادتكم استرجاع مبلغ الكشفية ، علما بأننا لم نكمل الخمس دقائق داخل العياده و لم نجد ما اتينا من اجله ، وجدنا عدم احترام .","My wife and I went to Dr. Sameh's clinic for two separate follow-up appointments after undergoing tests, an ECG, and an EKG following the first consultation. We were ten minutes late for our appointments, paid the consultation fee for each of us, and went to the clinic. Dr. Sameh said to me in a very rude manner, \"This delay is unacceptable.\" I ignored his tone and sat down. He started looking at the ECG paper I gave him and told me my results were clear. He told my wife I had a problem (I don't remember what it was) without explaining anything. It was clear he wasn't paying attention to us and was only interested in leaving. My wife told him, \"You prescribed a lab test for me.\" He asked her, \"What test?\" She told him, \"You also asked me to measure my blood pressure daily and record it.\" She said, \"Yes, I was measuring it and taking a picture of the result daily.\" He said to her, \"Didn't I tell you to write it down on a piece of paper? Why are you taking a picture of it?\" In a very rude manner, he spoke to me at one point and to my wife at another. Then he told us he couldn't see both of us, only one of us, even though we had both paid the consultation fees. I told him my wife should come first because her blood pressure is high daily. He replied, \"No, I started with your file, Muhammad,\" and kept repeating, \"This isn't right,\" and \"Everyone else has left,\" in the same rude way. At that point, I told my wife we ​​had to leave the clinic and informed him that his behavior was unacceptable and that he should respect his patients. I went to reception and asked for a refund for both fees and for directions to the hospital administration to file a complaint against him. My wife's consultation fee was refunded, but as for mine, they told me it couldn't be refunded because the doctor had already opened the file on the system. I am submitting this complaint because this behavior is unacceptable, and I will file a complaint against him with the Ministry of Health. We both came to the clinic with high blood pressure at that moment, hoping to receive treatment, only to find ourselves... Dr. Sameh treated us with utter disregard. I assure you that if he had politely and respectfully told me from the beginning that it was late and he couldn't see us, I would have accepted the situation and gone to see another doctor or even the emergency room. I would also like to inform you that during our first visit, we also had some reservations about his behavior towards us. Therefore, I request a refund of the consultation fee, noting that we didn't even last five minutes in the clinic and didn't find what we came for. We were met with disrespect.","عيادة القلب ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIENT",{"$nulls":3},"Total",{"$f":"BR24+BR25+BR26","v":9},{"$f":"SUM(BS24:BS26)","v":{"v":1,"d":"100%"}},{"$nulls":8},"ER",1,{"$f":"CC27/CC28","v":{"v":0.125,"d":"12.50%"}},{"$nulls":8},{"$f":"CP21","v":4},{"$f":"CQ21","v":5},{"$f":"CR21","v":1},{"$f":"CS21","v":3}]
[null,26,5490,1089052227,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2025-12-18T17:27:00","هيا الرويلي","More than 72 hours","2025-12-17","19:08:00","هيا الرويلي","2025-12-18","17:27:00","2025-12-18","19:28:00","هيا الرويلي","2025-12-18","19:34:00","هيا الرويلي",0.08819444444816327,{"$nulls":3},-46009.81527777778,{"$nulls":3},0,{"$nulls":4},-46009.81527777778,{"$nulls":3},-46009.81527777778,"2025-12-22","10:17:00",3.6131944444423425,"2025-12-22","10:17:00","هيا الرويلي",3.6131944444423425,null,null,"Diagnosis issue","الخدمه المقدمه ","يفيد والد الطفله بانه تابع عند اطباء النساء والولاده ولم يتم اكتشاف اي تشوه في الجنين اثناء فترة الحمل ","The child’s father states that he followed up with obstetrics and gynecology physicians, and no fetal abnormalities were detected during the pregnancy.","عيادات النساء والولاده ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"PATIENT",{"$nulls":3},"Medical",1,{"$f":"BR28/BR30","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$nulls":8},"Total",{"$f":"CC25+CC26+CC27","v":8},{"$f":"SUM(CD25:CD27)","v":{"v":1,"d":"100%"}},{"$nulls":8},{"$f":"CM27/CN24","v":{"v":0.3076923076923077,"d":"30.77%"}},{"$f":"CN27/CN24","v":{"v":0.38461538461538464,"d":"38.46%"}},{"$f":"CO27/CN24","v":{"v":0.07692307692307693,"d":"7.69%"}},{"$f":"CP27/CN24","v":{"v":0.23076923076923078,"d":"23.08%"}}]
[null,27,5490,1089052227,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2025-12-17T19:08:00","هيا الرويلي","More than 72 hours","2025-12-17","19:08:00","هيا الرويلي","2025-12-18","19:08:00","2025-12-18","19:28:00","هيا الرويلي","2025-12-18","19:33:00","هيا الرويلي",0.01736111110949423,{"$nulls":3},-46009.81458333333,{"$nulls":3},0,{"$nulls":4},-46009.81458333333,{"$nulls":3},-46009.81458333333,"2025-12-21","12:41:00",2.7138888888875954,"2025-12-22","10:15:00","هيا الرويلي",3.6125000000029104,null,null,"Diagnosis issue","الخدمه المقدمه ","يفيد والد الطفله بانه اثناء المتابعه وعمل السونار لدى قسم الاشعه  لم يتم اكتشاف اي تشوه في الجنين اثناء فترة الحمل ","The child’s father states that during follow-up visits and ultrasound examinations conducted by the Radiology Department, no fetal abnormalities were detected throughout the pregnancy.","قسم الأشعه ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"PATIENT",{"$nulls":3},"Admin",8,{"$f":"BR29/BR30","v":{"v":0.8888888888888888,"d":"88.89%"}},{"$nulls":8},"Medical",4,{"$f":"CC29/CC32","v":{"v":0.5,"d":"50.00%"}},{"$nulls":19},"Patient Relatives",{"$f":"CY26","v":14},{"$f":"CY29/44","v":{"v":0.3181818181818182,"d":"31.82%"}}]
[null,28,5493,1012414452,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-12-18T11:37:00","اشواق الحربي","24 Hours","2025-12-18","11:37:00","اشواق الحربي","2025-12-18","11:37:00",{"$nulls":3},"2025-12-18","11:44:00","اشواق الحربي ",0.004861111112404615,{"$nulls":3},-46009.48888888889,{"$nulls":3},0,{"$nulls":4},-46009.48888888889,{"$nulls":3},-46009.48888888889,"2025-12-18","15:39:00",0.16319444444525288,"2025-12-18","16:24:00","اشواق الحربي ",0.19444444444525288,null,null,"Insurance issue ","مشاكل بالتأمين ","نفيدكم بأن الوالد/ عبدالله العثمان منوّم في العناية المركزة (ICU) بمستشفى الحمادي – النزهة منذ تاريخ 30/11/2025م وحتى تاريخه، نود الإحاطة بأنه تم رفض الموافقة التأمينية من قبل شركة التعاونية  بسبب “تأخر الإشعار أو عدم تقديم طلب الموافقة ضمن الإطار الزمني المحدد”، ونؤكد أن هذا السبب إجرائي بحت وينتج عن آلية التنسيق بين المستشفى وشركة التأمين، ولا يصح بأي حال تحميل المؤمن له أو ذويه تبعات خطأ خارج عن إرادتهم، خاصةً وأن الحالة طارئة وتتعلق بخدمات علاجية حرجة وأستمرار العلاج","We would like to inform you that your father, Abdullah Al-Othman, has been admitted to the Intensive Care Unit (ICU) at Al-Hammadi Hospital – Al-Nuzha since November 30, 2025. We would like to clarify that the insurance approval was rejected by the Tawuniya Insurance Company due to “a delay in notification or failure to submit the approval request within the specified timeframe.” We emphasize that this is a purely procedural reason resulting from the coordination mechanism between the hospital and the insurance company. It is unacceptable to hold the insured or their family responsible for an error beyond their control, especially given the emergency nature of the case and its connection to critical medical services and the continuation of treatment.","قسم الموافقات الطبية ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"HOSPITAL",{"$nulls":3},"Total",{"$f":"BR28+BR29+BQ56","v":9},{"$f":"BS28+BS29+BR56","v":{"v":1,"d":"100%"}},{"$nulls":8},"Admin",3,{"$f":"CC30/CC32","v":{"v":0.375,"d":"37.50%"}},{"$nulls":8},"In-Patient",5,{"$f":"CN30/CN33","v":{"v":0.38461538461538464,"d":"38.46%"}}]
[null,29,5496,1025814730,"ذوي المراجع","التنويم","التمريض","تمريض قسم الإفاقة","2025-12-18T16:43:00","اشواق الحربي","More than 72 hours","2025-12-18","15:52:00","اشواق الحربي","2025-12-18","16:43:00","2025-12-20","14:40:00","اشواق الحربي ","2025-12-20","14:43:00","اشواق الحربي ",1.9166666666642413,"2025-12-21","09:02:00",null,0.7631944444437977,{"$nulls":3},-46012.376388888886,"2025-12-22","16:09:00","اشواق الحربي","عدم رد القسم",2.0597222222277196,{"$nulls":3},-46011.61319444444,"2025-12-27","14:14:00",6.979861111110949,"2025-12-28","09:05:00","اشواق الحربي ",7.765277777776646,null,null,"waiting time ","الخدمة المقدمة ","نودّ تقديم هذه الشكوى نظرًا للتأخير وسوء المعاملة التي واجهناها في غرفة الإفاقة، حيث انتظرنا من الساعة 11:20 صباحًا حتى الساعة 2:00 ظهرًا دون أي تبرير مقنع لهذا التأخير. كما استغرقت إزالة القسطرة الوريدية وقتًا طويلًا للغاية، على الرغم من أن المريضة حالة خاصة، إذ تعاني من رهاب شديد من الإبر، ولديها إعاقة ذهنية. أوضحنا أن استيقاظها ورؤية الإبر قد يعرضها لخطر إيذاء نفسها بسبب حالتها النفسية؛ ومع ذلك، رُفض طلبنا دون مراعاة وضعها الطبي والإنساني. علاوة على ذلك، أصدر طبيب التخدير أمرًا بخروجها بعد التأخير، ومع ذلك بقيت في غرفة الإفاقة لمدة ثلاث ساعات تقريبًا دون أي مبرر واضح.","We would like to submit this complaint due to the delay and poor handling we experienced in the recovery room, where we were kept waiting from 11:20 AM until 2:00 PM without any convincing explanation for this delay , The removal of the IV line also took an excessively long time, despite the patient is a special case, suffers from a severe phobia of needles, and has an intellectual disability, We explained that waking up and seeing the needles could expose her to the risk of harming herself due to her psychological condition; however, our request was refused without consideration of her medical and humanitarian situation, Moreover, the anesthesiologist had issued an order for her discharge after the delay, yet she remained in the recovery room for approximately three hours without any clear justification.\n","قسم الافاقة",null,"عدم وجود الافادة  والرد","عدم رد القسم المعني رغم التواصل والتذكيرالمستمر بالاتصال وارسال الايميل ","تمريض قسم الافاقة ","No Response",{"$nulls":5},"PATIENT",{"$nulls":14},"Nursing",1,{"$f":"CC31/CC32","v":{"v":0.125,"d":"12.50%"}},{"$nulls":8},"Out-Patient",8,{"$f":"CN31/CN33","v":{"v":0.6153846153846154,"d":"61.54%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,30,5500,2211231408,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2025-12-21T13:38:00","اشواق الحربي","48 Hours","2025-12-21","13:38:00","اشواق الحربي","2025-12-21","13:38:00",{"$nulls":3},"2025-12-21","14:09:00","اشواق الحربي ",0.02152777777519077,{"$nulls":3},-46012.589583333334,{"$nulls":3},0,{"$nulls":4},-46012.589583333334,{"$nulls":3},-46012.589583333334,"2025-12-22","14:48:00",1.0270833333343035,"2025-12-22","16:11:00","اشواق الحربي ",1.0847222222218988,null,null,"Insurance issue ","بوليصة التأمين ","أنا مؤمن لدى شركة ملاذ للتأمين التعاوني، ووفقًا لبوليصة التأمين فإن الحد الأقصى للتحمل هو 70 ريالًا فقط ، ومع ذلك، قامت مستشفى الحمادي بتحميلي مبلغ 161 ريالًا على المختبر و69 ريالًا على الكشفية، ونفس الأمر بالنسبة لزوجتي نرمين صلاح - إقامة رقم 2250813843، حيث تم تحملي مبلغ 184 ريالًا على المختبر و45 ريالًا على الكشفية ، أفاد الموظف ان مستشفى الحمادي تختلف عن باقي المستشفيات، لذا أرجو منكم التدخل وحل هذه المشكلة نظرًا لما فيها من إجحاف بحق المواطن والمقيم","I am insured with Malath Cooperative Insurance Company, and according to the insurance policy, the maximum deductible is only 70 riyals. However, Al Hammadi Hospital charged me 161 riyals for the lab and 69 riyals for the consultation. The same applies to my wife, Narmin Salah (Residence Permit No. 2250813843), who was charged 184 riyals for the lab and 45 riyals for the consultation. The employee stated that Al Hammadi Hospital's procedures are different from other hospitals. The remaining hospitals, therefore, I urge you to intervene and resolve this issue, given the injustice it causes to citizens and residents.","قسم ادارة  العيادات الخارجية ",{"$nulls":4},"Satisfied",{"$nulls":5},"HOSPITAL",{"$nulls":14},"Total",{"$f":"CC29+CC30+CC31","v":8},{"$f":"CD29+CD30++CD31","v":{"v":1,"d":"100%"}},{"$nulls":8},"ER",0,{"$f":"CN32/CN33","v":{"v":0,"d":"0.00%"}},{"$nulls":8},{"$f":"DA26","v":4},{"$f":"DB26","v":6},{"$f":"DC26","v":1},{"$f":"DD26","v":3}]
[null,31,5501,1096494347,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2025-12-21T14:18:00","اشواق الحربي","24 Hours","2025-12-21","14:18:00","اشواق الحربي","2025-12-21","14:18:00",{"$nulls":3},"2025-12-21","14:28:00","اشواق الحربي ",0.006944444445252884,{"$nulls":3},-46012.60277777778,{"$nulls":3},0,{"$nulls":4},-46012.60277777778,{"$nulls":3},-46012.60277777778,"2025-12-21","16:20:00",0.07777777777664596,"2025-12-21","17:17:00","اشواق الحربي ",0.11736111110803904,null,null,"Insurance issue ","مشاكل بالتأمين ","تم رفع المطالبة أكثر من مرة لعملية جراحية في عيادة الجراحة، وتم الرد بالرفض من قبل التأمين. وبعد التواصل مع التأمين، أوضح التأمين أن المشكلة من الكود المختار من قبل المستشفى، حيث إنه كود خاطئ، وأن الرفض جاء من منصة نفيس، تم محاولة معرفة الكود الصحيح من التأمين، لكنهم رفضوا إعلامنا بالكود الصحيح، وقد تم إعلام المستشفى بهذا الموضوع، ولم نصل إلى نتيجة حتى الآن، حيث يقول التأمين إن المشكلة من المستشفى، وتقول المستشفى إن المشكلة من التأمين","A claim was submitted multiple times for a surgical procedure at the surgery clinic, but was rejected by the insurance company. After contacting the insurance company, they explained that the problem stemmed from the code selected by the hospital, which they claimed was incorrect, and that the rejection originated from the Nafis platform. We attempted to obtain the correct code from the insurance company, but they refused to provide it. The hospital was informed of this issue, but we have yet to reach a resolution. The insurance company maintains that the problem lies with the hospital, while the hospital maintains that the problem lies with the insurance company.","قسم الموافقات الطبية ",{"$nulls":4},"No Response",{"$nulls":5},"HOSPITAL",{"$nulls":25},"Total",{"$f":"CN30+CN31+CN32","v":13},{"$f":"SUM(CO30:CO32)","v":{"v":1,"d":"100%"}},{"$nulls":8},{"$f":"CX32/CY29","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$f":"CY32/CY29","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$f":"CZ32/CY29","v":{"v":0.07142857142857142,"d":"7.14%"}},{"$f":"DA32/CY29","v":{"v":0.21428571428571427,"d":"21.43%"}}]
[4,32,5516,2504380441,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-12-24T14:12:00","اشواق الحربي","24 Hours","2025-12-24","14:12:00","اشواق الحربي","2025-12-24","14:12:00",{"$nulls":3},"2025-12-24","14:16:00","اشواق الحربي ",0.002777777779556345,{"$nulls":3},-46015.59444444445,{"$nulls":3},0,{"$nulls":4},-46015.59444444445,{"$nulls":3},-46015.59444444445,"2025-12-24","16:14:00",0.0819444444423425,"2025-12-24","17:40:00","اشواق الحربي ",0.14166666666278616,null,null,"Insurance issue ","مشاكل بالتأمين ","الطفلتان كارما وصوفيا منومتان في المستشفى منذ خمسة أيام بسبب عدوى فيروسية شديدة (إنفلونزا ب). في وقت متأخر من مساء اليوم، عند الساعة الحادية عشرة ليلًا، أبلغنا المستشفى بأن شركة التأمين لم توافق على تغطية المبيت لهذه الليلة، وطالبونا بالخروج بعد منتصف الليل، رغم أن حرارة الطفلتين لا تزال مرتفعة وحالتهما الصحية غير مستقرة.\n\nوعند سؤالنا عن سبب عدم إبلاغنا خلال ساعات النهار، أفادوا بأن ذلك كان نتيجة خطأ من أحد الموظفين وسيتم محاسبته، إلا أنهم أوضحوا أنه في حال بقائنا هذه الليلة فسيتم مطالبتنا بدفع تكاليفها صباحًا.\n\nعلمًا بأننا تواصلنا مع شركة التعاونية، وأفادونا بأن المستشفى لم يقدّم حتى الآن التقارير الطبية المطلوبة للحصول على الموافقة.","My daughters, Karma and Sophia, have been hospitalized for five days with a severe viral infection (influenza B). Late this evening, at 11:00 PM, the hospital informed us that our insurance company had not approved coverage for tonight's stay and asked us to leave after midnight, even though both girls still have high fevers and their condition is unstable.\n\nWhen we inquired why we weren't informed during the day, they stated it was due to an employee error and that the employee would be held accountable. However, they clarified that if we stayed tonight, we would be required to pay for it in the morning.\n\nWe contacted the insurance company, and they informed us that the hospital has not yet submitted the required medical reports for approval.","قسم الموافقات الطبية ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"HOSPITAL",{"$nulls":25},"Medical",8,{"$f":"CN34/CN38","v":{"v":0.6153846153846154,"d":"61.54%"}}]
[null,33,5518,1006477721,"وزارة الصحة","التنويم","الإداري","المدير المناوب","2025-12-24T19:27:00","اشواق الحربي","24 Hours","2025-12-24","19:27:00","اشواق الحربي","2025-12-24","19:27:00",{"$nulls":3},"2025-12-24","19:27:00","اشواق الحربي ",0,{"$nulls":3},-46015.81041666667,{"$nulls":3},0,{"$nulls":4},-46015.81041666667,{"$nulls":3},-46015.81041666667,"2025-12-25","18:07:00",0.9444444444452529,"2025-12-24","20:09:00","اشواق الحربي ",0.02916666666715173,null,null,"patient Identification ","خطأ اثناء تحديد الهوية من قبل الأدلة الجنائية","أفاد شقيق المتوفى بأن المتوفى كان منوّمًا في قسم العناية المركزة لمدة سنة وثمانية أشهر دون أي تواصل أو اتصال مع أهل المتوفى، كما وُجد خطأ في تسجيل اسم المتوفى حيث كُتب باسم شخص آخر. وبعد ذلك تُوفي بتاريخ 29/5، ولم يتم إبلاغ أهل المتوفى بوفاته","The deceased's brother reported that the deceased had been hospitalized in the intensive care unit for a year and eight months without any contact with the family. Furthermore, an error was found in the registration of the deceased's name, which was listed under another person's name. He subsequently passed away on May 29th, and the family was not notified of his death.","المدير المناوب ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"HOSPITAL",{"$nulls":25},"Admin",3,{"$f":"CN35/CN38","v":{"v":0.23076923076923078,"d":"23.08%"}}]
[null,34,5520,1091241016,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2025-12-25T14:02:00","هيا الرويلي","48 Hours","2025-12-25","12:24:00","هيا الرويلي","2025-12-25","14:02:00","2025-12-25","15:52:00","هيا الرويلي","2025-12-25","15:57:00","هيا الرويلي",0.07986111110949423,{"$nulls":3},-46016.66458333333,{"$nulls":3},0,{"$nulls":4},-46016.66458333333,{"$nulls":3},-46016.66458333333,"2025-12-27","12:13:00",1.844444444446708,"2025-12-27","13:26:00","هيا الرويلي",1.8951388888890506,15997,"RANA AL MAWAH","Attitude","أسلوب تعامل ","تفيد اخت المريضه بانه تم التعامل معها من قبل موظفات الموافقات الطبيه بأسلوب غير منهي ","The patient's sister reports that she was treated in an incomplete manner by the medical approvals staff.","الموافقات الطبيه",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIENT",{"$nulls":25},"Nursing ",2,{"$f":"CN36/CN38","v":{"v":0.15384615384615385,"d":"15.38%"}},{"$nulls":8},"In-Patient",9,{"$f":"CY36/CY39","v":{"v":0.6428571428571429,"d":"64.29%"}}]
[null,35,5523,2403028018,"المراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2025-12-25T15:58:00","هيا الرويلي","72 Hours","2025-12-25","15:58:00","هيا الرويلي","2025-12-25","15:58:00",{"$nulls":3},"2025-12-27","13:19:00","هيا الرويلي",1.8895833333299379,{"$nulls":3},-46018.55486111111,{"$nulls":3},0,{"$nulls":4},-46018.55486111111,{"$nulls":3},-46018.55486111111,"2025-12-29","13:03:00",1.9888888888890506,"2025-12-29","17:00:00","هيا الرويلي",2.1534722222277196,null,null,"malpractice","الخدمه المقدمه ","تفيد المريضه بانه تم بانه تم ادخال انبوب وريدي بشكل خاطئ مما تسبب في الالم لمدة يومان مما ادى الى انتفاخ وتورم في اليد ","The patient reports that an intravenous catheter was inserted incorrectly, causing pain for two days, which led to swelling and inflammation in the hand.","قسم التمريض ",{"$nulls":4},"Satisfied",{"$nulls":5},"HOSPITAL",{"$nulls":25},"Support Services ",0,{"$f":"CN37/CN38","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Out-Patient",5,{"$f":"CY37/CY39","v":{"v":0.35714285714285715,"d":"35.71%"}}]
[null,36,5529,1091241016,"ذوي المراجع","التنويم","الطبي","قسم التخدير","2025-12-27T13:38:00","هيا الرويلي","48 Hours","2025-12-27","13:26:00","هيا الرويلي","2025-12-27","13:38:00","2025-12-27","13:46:00","هيا الرويلي","2025-12-27","13:47:00","هيا الرويلي",6.2499999985448085E-3,{"$nulls":3},-46018.57430555556,{"$nulls":3},0,{"$nulls":4},-46018.57430555556,{"$nulls":3},-46018.57430555556,"2025-12-28","12:10:00",0.9326388888875954,"2025-12-28","15:19:00","هيا الرويلي",1.0638888888861402,null,null,"Delay Service","الخدمه المقدمه ","تفيد المريضه بانه تم التأخير في اعطاء ابرة الظهر وتمت الولاده دون الاستفاده منها ","The patient reports that the epidural was delayed and the delivery occurred without it being beneficial.","قسم التخدير ",{"$nulls":4},"Satisfied",{"$nulls":5},"PATIENT",{"$nulls":25},"Total",{"$f":"CN34+CN35+CN36+CN37","v":13},{"$f":"CO34+CO35+CO36+CO37","v":{"v":1,"d":"100%"}},{"$nulls":8},"ER",0,{"$f":"CY38/CY39","v":{"v":0,"d":"0.00%"}}]
[null,37,5532,1015362682,"المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2025-12-28T14:05:00","هيا الرويلي","48 Hours","2025-12-28","14:05:00","هيا الرويلي","2025-12-28","14:05:00",{"$nulls":3},"2025-12-28","14:24:00","هيا الرويلي",0.013194444443797693,{"$nulls":3},-46019.6,{"$nulls":3},0,{"$nulls":4},-46019.6,{"$nulls":3},-46019.6,"2025-12-29","16:00:00",1.0666666666656965,"2025-12-29","18:40:00","هيا الرويلي",1.1777777777824667,null,null,"communication issue ","السلوك ","تاخير في الرد على المريض لحجز الموعد وحين تم  لم تقدم الخدمه وواجه اسلوب غير مهني من قبل موظفة المواعيد ","There was a delay in responding to the patient's appointment booking, and when the appointment was booked, the service was not provided, and the patient encountered unprofessional behavior from the appointments staff member.","قسم المواعيد ",{"$nulls":4},"No Response",{"$nulls":5},"PATIENT",{"$nulls":36},"Total",{"$f":"CY36+CY37+CY38","v":14},{"$f":"SUM(CZ36:CZ38)","v":{"v":1,"d":"100%"}}]
[null,38,5532,1015362682,"المراجع","العيادات الخارجية","الإداري","التنسيق","2025-12-28T14:05:00","هيا الرويلي","48 Hours","2025-12-28","14:05:00","هيا الرويلي","2025-12-28","14:05:00",{"$nulls":3},"2025-12-28","14:22:00","هيا الرويلي",0.011805555557657499,{"$nulls":3},-46019.59861111111,{"$nulls":3},0,{"$nulls":4},-46019.59861111111,{"$nulls":3},-46019.59861111111,"2025-12-28","16:07:00",0.07291666666424135,"2025-12-29","18:41:00","هيا الرويلي",1.179861111108039,null,null,"communication issue ","الخدمه المقدمه ","تاخير في الرد على المريض من اجل حجز الموعد مما ادى الى حضور المريض لحجز الموعد ","A delay in responding to the patient regarding appointment booking led to the patient having to come in person to book the appointment.","قسم التنسيق ",{"$nulls":4},"No Response",{"$nulls":5},"PATIENT",{"$nulls":36},"Medical",5,{"$f":"CY40/CY44","v":{"v":0.35714285714285715,"d":"35.71%"}}]
[null,39,5533,1196146581,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2025-12-28T15:29:00","اشواق الحربي","24 Hours","2025-12-28","15:29:00","اشواق الحربي","2025-12-28","15:29:00",{"$nulls":3},"2025-12-28","15:36:00","اشواق الحربي ",0.004861111112404615,{"$nulls":3},-46019.65,{"$nulls":3},0,{"$nulls":4},-46019.65,{"$nulls":3},-46019.65,"2025-12-28","17:17:00",0.070138888884685,"2025-12-29","08:51:00","اشواق الحربي ",0.71875,null,null,"Insurance issue ","مشاكل بالتأمين ","تم رفض إجراء العملية والتنويم بحجة أن التأمين غير معتمد لدى المستشفى، مع العلم أن فئة التأمين لدي هي (A+). كما أنه سبق الحصول على موافقة شركة التأمين على إجراء العملية، وكانت آخر زيارة للطبيب معتمدة على التأمين قبل يومين فقط.\nإلا أنه فوجئت لاحقًا بعدم قبول التأمين، بحجة أن إدارة المستشفى قررت إيقاف التعامل مع شركة التأمين، وطُلب مني دفع تكلفة العملية نقدًا.","The surgery and admission were refused on the grounds that my insurance was not accepted by the hospital, even though my insurance category is A+. Furthermore, I had previously obtained approval from my insurance company for the procedure, and my last doctor's visit, also covered by insurance, was just two days prior. However, I was later surprised to learn that my insurance was no longer accepted, with the hospital administration claiming they had decided to discontinue dealings with the insurance company. I was then asked to pay for the surgery in cash.","قسم الموافقات الطبية ",{"$nulls":4},"No Response",{"$nulls":5},"HOSPITAL",{"$nulls":36},"Admin",3,{"$f":"CY41/CY44","v":{"v":0.21428571428571427,"d":"21.43%"}}]
[null,40,5536,2057268902,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2025-12-28T16:14:00","اشواق الحربي","24 Hours","2025-12-28","16:14:00","اشواق الحربي","2025-12-28","16:14:00",{"$nulls":3},"2025-12-28","16:17:00","اشواق الحربي ",2.0833333328482695E-3,{"$nulls":3},-46019.67847222222,{"$nulls":3},0,{"$nulls":4},-46019.67847222222,{"$nulls":3},-46019.67847222222,"2025-12-29","10:32:00",0.7604166666642413,"2025-12-29","10:50:00","اشواق الحربي ",0.7729166666686069,null,null,"service issue ","الخدمة المقدمة ","تفيد المتصله انها قامت بدفع تكاليف الخدمة وتم سحب عينات ولكن لم تظهر لها النتيجة بشكل واضح والمنشأه افادو انه تم تقديم الخدمة ولم يتم استرجاع المبلغ","The caller reports that she paid for the service and samples were taken, but the results were not clearly displayed. The facility stated that the service was provided but the money was not refunded.","قسم المختبر ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"HOSPITAL",{"$nulls":36},"Nursing ",6,{"$f":"CY42/CY44","v":{"v":0.42857142857142855,"d":"42.86%"}}]
[5,41,5539,1127550877,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2025-12-28T18:54:00","هيا الرويلي","72 Hours","2025-12-28","18:54:00","هيا الرويلي","2025-12-28","18:54:00","2025-12-29","13:27:00","هيا الرويلي","2025-12-29","15:23:00","هيا الرويلي",0.8534722222248092,{"$nulls":3},-46020.64097222222,{"$nulls":3},0,{"$nulls":4},-46020.64097222222,{"$nulls":3},-46020.64097222222,"2025-12-31","17:41:00",2.0958333333328483,"2025-12-31","18:30:00","هيا الرويلي",2.1298611111124046,18820,"DR.SALEH ESSAM","Attitude","السلوك ","يشتكي مرافق المريض بأنه قوبل بأسلوب غير مهني من قبل الطبيب صالح عصام اثناء استفساره عن حالة المريض ","The patient's companion complains that he was treated unprofessionally by Dr. Saleh Essam when he inquired about the patient's condition.","قسم العنايه المركزه ",{"$nulls":4},"Neutral",{"$nulls":5},"HOSPITAL",{"$nulls":36},"Support Services ",0,{"$f":"CY43/CY44","v":{"v":0,"d":"0.00%"}}]
[null,42,5541,1064049354,"المراجع","التنويم","الطبي","قسم العلاج التنفسي","2025-12-29T15:44:00","اشواق الحربي","24 Hours","2025-12-29","12:00:00","اشواق الحربي","2025-12-29","15:44:00","2025-12-29","16:17:00","اشواق الحربي ","2025-12-29","16:20:00","اشواق الحربي ",0.02500000000145519,{"$nulls":3},-46020.680555555555,{"$nulls":3},0,{"$nulls":4},-46020.680555555555,{"$nulls":3},-46020.680555555555,"2025-12-30","12:54:00",0.8569444444437977,"2025-12-30","14:41:00","اشواق الحربي ",0.9312500000014552,null,null,"Attitude","السلوك ","حصل في يوم الاحد التاريخ /28 12 / 2025 مساء الساعه ١٠ ونصف ان الموضف في قسم التنفس ( خالد العنزي\n) قام بوضع المريض على جهاز التنفس الصناعي وعندما وضعه كان المريض يعاني والاكسجين منخفض جدا ولم\nيفعل اي شي في مساعده المريض وخرج من عنده وتركه وذهب الى غرفه الدكاتره وجلس فيها والمريض استمر\nفي الاختناق ونزول الاكسجين وطلبت موضف التنفس ولم يأتي ابدا حتا جاءت الممرضه بعد نصف ساعه وساعده\nالمريض ف التنفس وسحب البلغم وموظف التنفس لم ياتي ابدا ، وعندما جاء وقت فصل المريض من الجهاز\nالساعه ٣ فجرا ايضا لم ياتي لفصله وكان يرفظ ، وتواصلت مع المدير المناوب ٣ مرات وايضا لم يسمع لكلام\nالمدير المناوب وتاخر عن فصل المريض لمده ٤٨ دقيقه وكان المريض يعاني من هاذا الشي وهاذا التاخير وعدم\nالاهتمام وترك المريض من الموضف وسبب له نزول ف الاكسجين ومشاكل اخرى وايضا كان يقول لي وايضا\nللممرضه لن ياتي اي احد من موضفي التنفس ابدا فانا مديرهم وافضلهم ولن ياتي احد الا بامري","On Sunday, December 28, 2025, at 10:30 PM, the respiratory ward employee (Khaled Al-Anzi) placed a patient on a ventilator. The patient was suffering with very low oxygen levels, and Al-Anzi did nothing to help him. He left the patient and went to the doctors' room. The patient continued to struggle and his oxygen levels dropped. I called for the respiratory ward employee, but he never came. A nurse arrived half an hour later and helped the patient breathe and suction out phlegm. The respiratory ward employee still didn't come. When it was time to disconnect the patient from the ventilator at 3:00 AM, he refused to come. I contacted the on-duty manager three times, but he also ignored him and delayed disconnecting the patient for 48 minutes. The patient suffered greatly from this delay and the employee's neglect, which caused his oxygen levels to drop and led to other problems. He also told me and the nurse that no one from the respiratory ward staff would ever come. Their manager and the best of them, and no one will come except by my order.","قسم العلاج التنفسي ",{"$nulls":4},"Dissatisfied",{"$nulls":5},"HOSPITAL",{"$nulls":36},"Total",{"$f":"CY40+CY41+CY42+CY43","v":14},{"$f":"CZ40+CZ41+CZ42+CZ43","v":{"v":1,"d":"100%"}}]
[null,43,5553,1137075741,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2025-12-29T21:15:00","هيا الرويلي","48 Hours","2025-12-29","21:01:00","هيا الرويلي","2025-12-29","21:15:00","2025-12-30","15:56:00","هيا الرويلي","2025-12-30","16:07:00","هيا الرويلي",0.7861111111124046,{"$nulls":3},-46021.67152777778,{"$nulls":3},0,{"$nulls":4},-46021.67152777778,{"$nulls":3},-46021.67152777778,"2025-12-31","07:23:00",0.6361111111109494,"2026-01-01","13:42:00","هيا الرويلي",1.8993055555547471,718101,"Aisha sharif","patient privacy ","السلوك ","يفيد زوج المريضه بانه اثناء عمل السونار لزوجته تم تصويرها في الهاتف من قبل الممرضه ","The patient's husband reports that during his wife's ultrasound scan, she was filmed on a mobile phone by the nurse.","تمريض العيادات الخارجيه ",{"$nulls":4},"Satisfied",{"$nulls":5},"HOSPITAL"]
[null,44,5565,1088627763,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2025-12-31T14:21:00","هيا الرويلي","24 Hours","2025-12-31","14:21:00","هيا الرويلي","2025-12-31","14:21:00",{"$nulls":3},"2025-12-31","14:27:00","هيا الرويلي",4.166666665696539E-3,{"$nulls":3},-46022.60208333333,{"$nulls":3},0,{"$nulls":4},-46022.60208333333,{"$nulls":3},-46022.60208333333,"2025-12-31","15:34:00",0.04652777777664596,"2025-12-31","16:19:00","هيا الرويلي",0.07777777777664596,null,null,"policy ","الخدمه المقدمه ","يشتكي والد الطفل بانه احضر زوجته الى المستشفى حاله طارئه عن طريق الهلال الاحمر وتم رفض اصدار تبليغ ولاده للطفل ","The child's father complains that he brought his wife to the hospital in an emergency via the Red Crescent, but they refused to issue a birth certificate for the child.","قسم التقارير الطبيه ",{"$nulls":4},"No Response",{"$nulls":5},"HOSPITAL"]
[]
[]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average"]
["Week 1",10,null,null,"MOH",8,{"$f":"F50/F54","v":{"v":0.18181818181818182,"d":"18.18%"}},null,"Medical",null,null,"اشواق الحربي",27,{"$f":"M50/M56","v":{"v":0.6136363636363636,"d":"61.36%"}},16,7,0,4,{"$f":"O51+P51+Q51+R51","v":{"v":1,"d":"100.00%"}},null,"أثير القحطاني",1,{"$f":"V50/Z53","v":{"v":0.022727272727272728,"d":"2.27%"}},2,{"$f":"X50/Z53","v":{"v":0.045454545454545456,"d":"4.55%"}},{"$f":"X50+V50","v":3},{"$nulls":5},4,{"$nulls":3},"أثير القحطاني",{"$nulls":4},"عيادات النساء والولادة",1,{"$f":"AVERAGE(AR50:AX50)","v":3.36},3.36]
["Week 2",13,null,null,"CCHI",9,{"$f":"F51/F54","v":{"v":0.20454545454545456,"d":"20.45%"}},null,"عيادات الأسنان",4,null,"Percentage",null,null,{"$f":"O50/M50","v":{"v":0.5925925925925926,"d":"59.26%"}},{"$f":"P50/M50","v":{"v":0.25925925925925924,"d":"25.93%"}},{"$f":"Q50/M50","v":{"v":0,"d":"0.00%"}},{"$f":"R50/M50","v":{"v":0.14814814814814814,"d":"14.81%"}},null,null,"هيا الرويلي",6,{"$f":"V51/Z53","v":{"v":0.13636363636363635,"d":"13.64%"}},8,{"$f":"X51/Z53","v":{"v":0.18181818181818182,"d":"18.18%"}},{"$f":"V51+X51","v":14},{"$nulls":9},"هيا الرويلي",{"$nulls":4},"قسم جراحة المسالك البولية",1,3.13,3.13]
["Week 3",8,null,null,"Patients",13,{"$f":"F52/F54","v":{"v":0.29545454545454547,"d":"29.55%"}},null,"قسم الأشعة",2,null,"هيا الرويلي",14,{"$f":"M52/M56","v":{"v":0.3181818181818182,"d":"31.82%"}},4,6,2,2,{"$f":"O53+P53+Q53+R53","v":{"v":0.9999999999999998,"d":"100.00%"}},null,"اشواق الحربي",6,{"$f":"V52/Z53","v":{"v":0.13636363636363635,"d":"13.64%"}},21,{"$f":"X52/Z53","v":{"v":0.4772727272727273,"d":"47.73%"}},{"$f":"V52+X52","v":27},{"$nulls":6},3,1,null,"اشواق الحربي",{"$nulls":4},"وحدة العناية المركزة",2,{"v":1.7999999999999998,"d":"1.80"},2.05,1.55]
["Week 4",9,null,null,"Patient relatives",14,{"$f":"F53/F54","v":{"v":0.3181818181818182,"d":"31.82%"}},null,"وحدة العناية المركزة",2,null,"Percentage",null,null,{"$f":"O52/M52","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$f":"P52/M52","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$f":"Q52/M52","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"R52/M52","v":{"v":0.14285714285714285,"d":"14.29%"}},null,null,"Total",{"$f":"SUM(V50:V52)","v":13},{"$f":"W50+W51+W52","v":{"v":0.2954545454545454,"d":"29.55%"}},{"$f":"X50+X51+X52","v":31},{"$f":"Y50+Y51+Y52","v":{"v":0.7045454545454546,"d":"70.45%"}},{"$f":"Z50+Z51+Z52","v":44},{"$nulls":14},"قسم الأشعة",2,{"v":1.5,"d":"1.50"},2.42,0.58]
["Week 5",4,null,null,"Total",{"$f":"F50+F51+F52+F53","v":44},{"$f":"G50+G51+G52+G53","v":{"v":1,"d":"100.00%"}},null,"تنويم الجراحة العامة",1,null,"أثير القحطاني",3,{"$f":"M54/M56","v":{"v":0.06818181818181818,"d":"6.82%"}},1,1,0,1,{"$f":"O55+P55+Q55+R55","v":{"v":1,"d":"100.00%"}},{"$nulls":6},{"$f":"Y53+W53","v":{"v":1,"d":"100.00%"}},{"$nulls":14},"عيادات القلب",1,1.13,1.13]
["Total",{"$f":"SUM(B50:B54)","v":44},null,null,"In-Patient",21,{"$f":"F55/F58","v":{"v":0.4772727272727273,"d":"47.73%"}},null,"عيادات الأنف والأذن والحنجرة (أطفال)",1,null,"Percentage",null,null,{"$f":"O54/M54","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"P54/M54","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"Q54/M54","v":{"v":0,"d":"0.00%"}},{"$f":"R54/M54","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$nulls":22},"عيادات الأسنان",4,{"v":0.7525,"d":"0.75"},1.58,1.02,0.38,0.03]
[{"$nulls":4},"Out-Patient",22,{"$f":"F56/F58","v":{"v":0.5,"d":"50.00%"}},null,"عيادات الباطنية",1,null,"Total",{"$f":"M50+M52+M54","v":44},{"$f":"N50+N52+N54","v":{"v":1,"d":"100.00%"}},{"$f":"O50+O52+O54","v":21},{"$f":"P50+P52+P54","v":14},2,{"$f":"R50+R52+R54","v":7},{"$f":"O57+P57+Q57+R57","v":{"v":0.9999999999999999,"d":"100.00%"}},{"$nulls":12},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات الطب النفسي",1,0.55,0.55]
["1st Half",23,null,null,"ER",1,{"$f":"F57/F58","v":{"v":0.022727272727272728,"d":"2.27%"}},null,"عيادات الطب النفسي",1,{"$nulls":4},{"$f":"O56/M56","v":{"v":0.4772727272727273,"d":"47.73%"}},{"$f":"P56/M56","v":{"v":0.3181818181818182,"d":"31.82%"}},{"$f":"Q56/M56","v":{"v":0.045454545454545456,"d":"4.55%"}},{"$f":"R56/M56","v":{"v":0.1590909090909091,"d":"15.91%"}},{"$nulls":13},0,{"$nulls":3},"أثير القحطاني",{"$nulls":4},"قسم التخدير",1,0.55,0.55]
["2nd Half",21,null,null,"Total",{"$f":"F55+F56+F57","v":44},{"$f":"G55+G56+G57","v":{"v":1,"d":"100.00%"}},null,"عيادات القلب",1,{"$nulls":25},"هيا الرويلي",{"$nulls":4},"عيادات الأنف والأذن والحنجرة (أطفال)",1,0.53,0.53]
["Total",{"$f":"B57+B58","v":44},null,null,"Medical",18,{"$f":"F59/F63","v":{"v":0.4090909090909091,"d":"40.91%"}},null,"عيادات النساء والولادة",1,{"$nulls":25},"اشواق الحربي",{"$nulls":4},"قسم العلاج التنفسي",1,0.51,0.51]
[{"$nulls":4},"Admin",17,{"$f":"F60/F63","v":{"v":0.38636363636363635,"d":"38.64%"}},null,"قسم التخدير",1,{"$nulls":30},"قسم المختبر",1,0.45,0.45]
[{"$nulls":4},"Nursing",9,{"$f":"F61/F63","v":{"v":0.20454545454545456,"d":"20.45%"}},null,"قسم العلاج التنفسي",1,{"$nulls":30},"تنويم الجراحة العامة",1,0.01,0.01]
[{"$nulls":4},"Support Services",0,{"$f":"F62/F63","v":{"v":0,"d":"0.00%"}},null,"قسم المختبر",1,{"$nulls":30},"عيادات الباطنية",1,0.01,0.01]
[{"$nulls":4},"Total",{"$f":"F59+F60+F61+F62","v":44},{"$f":"G59+G60+G61+G62","v":{"v":1,"d":"100.00%"}},null,"قسم جراحة المسالك البولية",1,{"$nulls":21},"Total Escalated",4,{"$nulls":7},"Total",{"$f":"SUM(AP50:AP62)","v":18}]
[{"$nulls":8},"Total",{"$f":"SUM(J51:J63)","v":18},{"$nulls":21},"Total Closed",0]
[{"$nulls":40},"Non-Medical",null,"Average"]
[{"$nulls":8},"Non-Medical",{"$nulls":31},"قسم المواعيد",1,{"$f":"AVERAGE(AR66:AW66)","v":1.04},1.04]
[{"$nulls":8},"قسم الموافقات الطبية",9,{"$nulls":30},"استقبال العيادات الخارجية",1,{"$f":"AVERAGE(AR67:AW67)","v":1.01},1.01]
[{"$nulls":8},"التنسيق",2,{"$nulls":30},"المدير المناوب",1,{"$f":"AVERAGE(AR68:AW68)","v":0.56},0.56]
[{"$nulls":8},"استقبال العيادات الخارجية",1,{"$nulls":30},"قسم الأمن",1,{"$f":"AVERAGE(AR69:AW69)","v":0.53},0.53]
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