{"text_format":"3","workbook":"xlsx","n_sheets":12,"sheets":["January 2024","February 2024","March 2024 ","April 2024","May 2024","June 2024","July 2024","August 2024","September 2024","October 2024","November 2024","December 2024"],"not_rendered":{"external_links":6,"defined_names":47,"pivot_tables":1},"read":"whole","date_system":"1900"}

{"sheet":"January 2024","index":0,"n_rows":179,"n_cols":105,"rows_kept":179,"merged":[[0,0,1,0],[0,1,1,1],[0,2,1,2],[0,3,1,3],[0,4,1,4],[0,5,1,5],[0,6,1,6],[0,7,1,7],[0,8,1,8],[0,9,1,9],[0,11,0,12],[0,13,1,13],[0,14,0,15],[0,16,0,17],[0,18,1,18],[0,19,0,20],[0,21,1,21],[0,22,1,22],[0,23,0,24],[0,25,1,25],[0,26,1,26],[0,27,0,28],[0,29,1,29],[0,30,1,30],[0,31,0,32],[0,33,1,33],[0,34,1,34],[0,35,1,35],[0,36,0,37],[0,38,1,38],[0,39,1,39],[0,40,0,41],[0,42,1,42],[0,43,0,44],[0,45,1,45],[0,46,1,46],[0,47,1,47],[0,48,1,48],[0,49,1,49],[0,50,1,50],[0,51,1,51],[0,52,1,52],[0,53,1,53],[0,54,1,54],[0,55,1,55],[0,56,1,56],[0,57,1,57],[0,61,1,61],[0,62,1,62],[0,63,1,63],[0,64,1,64],[0,65,1,65],[2,0,20,0],[19,61,20,61],[19,62,20,62],[21,0,30,0],[31,0,43,0],[44,0,59,0],[60,0,66,0],[67,2,67,3],[67,12,68,12],[67,13,68,13],[67,26,67,27],[68,2,68,3],[68,26,68,27],[69,2,69,3],[69,26,69,27],[70,2,70,3],[70,8,87,8],[71,2,71,3],[71,13,72,13],[71,14,72,14],[71,16,72,17],[71,18,72,18],[71,19,72,19],[71,20,72,20],[71,21,72,21],[71,24,72,24],[71,25,72,25],[71,30,72,30],[71,31,72,31],[71,39,73,39],[71,45,88,45],[72,33,72,35],[73,2,74,2],[73,3,74,3],[73,13,74,13],[73,14,74,14],[73,24,74,24],[73,25,74,25],[73,30,74,30],[73,31,74,31],[75,13,76,13],[75,14,76,14],[75,24,76,24],[75,25,76,25],[75,30,76,30],[75,31,76,31],[75,36,77,36],[77,13,78,13],[77,14,78,14],[77,23,78,23],[77,24,78,24],[77,25,78,25],[77,30,78,30],[77,31,78,31],[77,39,79,39],[79,26,79,27],[80,26,80,27],[81,36,83,36],[81,40,83,40],[90,8,97,8],[91,45,98,45],[99,8,102,8],[100,27,100,28],[100,45,103,45],[101,27,101,28],[105,8,106,8],[106,45,107,45],[108,27,108,28],[109,8,109,9],[110,46,110,47],[111,3,121,3],[116,14,117,14],[123,3,127,3],[126,41,126,42],[129,3,130,3],[129,41,129,42],[130,41,130,42],[137,41,137,42]]}
["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":8},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time",{"$nulls":21},2042,1568218,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-01-03T10:56:00","مي سليمان الدخيل","48 Hours",null,2032,30307854,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-01-01T17:58:00","ابرار بندر الشمري","24 Hours",null,2035,30278305,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2024-01-01T19:38:00","مي سليمان الدخيل","24 Hours",null,2037,30001771,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة (أطفال)","2024-01-02T17:10:00","مي سليمان الدخيل","48 Hours"]
[1,1,2032,30307854,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-01-01T17:58:00","ابرار بندر الشمري","24 Hours","2024-01-01","17:58:00","ابرار بندر الشمري","2024-01-01","17:58:00",{"$nulls":3},"2024-01-01","18:03:00","ابرار بندر الشمري",{"$f":"(U3+T3)-(P3+O3)","v":3.4722222189884633E-3},{"$nulls":3},{"$f":"(Y3+X3)-(U3+T3)","v":-45292.75208333333},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":0},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45292.75208333333},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45292.75208333333},"2024-01-01","20:51:00",{"$f":"(AP3+AO3)-(U3+T3)","v":0.11666666666860692},"2024-01-02","17:17:00","ابرار بندر الشمري",{"$f":"(AS3+AR3)-(U3+T3)","v":0.9680555555532919},null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.7.Sick leave issues","عدم رفع الاجازة المرضيه . ","Failure to submit sick leave.",null,"Patient",{"$nulls":9},2057,1457498,"مجلس الضمان الصحي","الطوارئ","الإداري","المدير المناوب","2024-01-08T11:48:00","ابرار بندر الشمري","72 Hours",null,2033,30168793,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2024-01-01T18:03:00","ابرار بندر الشمري","72 Hours",null,2036,30156520,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-01-02T17:35:00","مي سليمان الدخيل","24 Hours",null,2038,30307500,"ذوي المراجع","التنويم","الطبي","وحدة العناية المتوسطة","2024-01-07T09:05:00","مي سليمان الدخيل","More than 72 Hours"]
[null,2,2033,30168793,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2024-01-01T18:03:00","ابرار بندر الشمري","72 Hours","2024-01-01","18:03:00","ابرار بندر الشمري","2024-01-01","18:03:00",{"$nulls":3},"2024-01-01","18:47:00","مي سليمان الدخيل",0.030555555553291924,"2024-01-03","10:47:00","مي سليمان الدخيل",1.6666666666715173,"2024-01-04","17:27:00","مي سليمان الدخيل",1.2777777777737356,{"$nulls":4},{"$f":"(AG4+AF4)-(U4+T4)","v":-45292.782638888886},{"$nulls":3},-45292.782638888886,"2024-01-02","21:34:00",1.1159722222218988,"2024-01-04","19:06:00","مي سليمان الدخيل",3.0131944444437977,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.3.Patient admission refusal","تم حضور المريضة الى المستشفى كحالة طارئة حيث لديها مغص في البطن ولم يتم استقبال الحالة لرفض تأمينها التابع لشركة بوبا.","The patient was brought to the hospital as an emergency case with abdominal cramps, but the case was not admitted due to her Bupa insurance being rejected.",null,"Patient",{"$nulls":9},2074,20050079,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-01-16T12:16:00","امال ماهل القحطاني","24 Hours",null,2033,30168793,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2024-01-01T18:03:00","ابرار بندر الشمري","24 Hours",null,2041,30305408,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2024-01-03T10:02:00","مي سليمان الدخيل","More than 72 Hours",null,2043,1131114,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-01-04T15:23:00","ابرار بندر الشمري","More than 72 Hours"]
[null,3,2033,30168793,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2024-01-01T18:03:00","ابرار بندر الشمري","24 Hours","2024-01-01","18:03:00","ابرار بندر الشمري","2024-01-01","18:03:00",{"$nulls":3},"2024-01-01","18:47:00","مي سليمان الدخيل",0.030555555553291924,{"$nulls":3},-45292.782638888886,{"$nulls":3},0,{"$nulls":4},-45292.782638888886,{"$nulls":3},-45292.782638888886,"2024-01-04","19:05:00",3.0125000000043656,"2024-01-02","13:55:00","مي سليمان الدخيل",0.797222222223354,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.3.Patient admission refusal","تم حضور المريضة الى المستشفى كحالة طارئة حيث لديها مغص في البطن ولم يتم استقبال الحالة لرفض تأمينها التابع لشركة بوبا.","The patient was brought to the hospital as an emergency case with abdominal cramps, but the case was not admitted due to her Bupa insurance being rejected.",null,"Patient",{"$nulls":9},2088,30308966,"مجلس الضمان الصحي","الطوارئ","الإداري","استقبال الطوارئ","2024-01-18T14:36:00","ابرار بندر الشمري","24 Hours",null,2034,30302414,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-01-01T18:52:00","ابرار بندر الشمري","24 Hours",null,2046,30071263,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2024-01-06T15:26:00","مي سليمان الدخيل","48 Hours",null,2044,30178557,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2024-01-04T15:57:00","مي سليمان الدخيل","More than 72 Hours"]
[null,4,2034,30302414,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-01-01T18:52:00","ابرار بندر الشمري","24 Hours","2024-01-01","18:52:00","ابرار بندر الشمري","2024-01-01","18:52:00",{"$nulls":3},"2024-01-01","19:08:00","ابرار بندر الشمري",0.011111111110949423,{"$nulls":3},-45292.79722222222,{"$nulls":3},0,{"$nulls":4},-45292.79722222222,{"$nulls":3},-45292.79722222222,null,null,-45292.79722222222,"2024-01-02","16:59:00","مي سليمان الدخيل",0.9104166666656965,null,null,"Management complaints","4. Accessibility","3.Delays","4.3.8.Vaccinating delay","التطعيم غير متوفر في النظام\nرقم تعريف الطفل: ١٢١٢٣٢٧١٧٣","vaccination not avalible on the system\nID for baby : 1212327173",null,"Patient",{"$nulls":9},2095,1810320,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-01-21T14:30:00","مي سليمان الدخيل","24 Hours",null,2053,30308251,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2024-01-07T17:42:00","ابرار بندر الشمري","24 Hours",null,2047,30237906,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-01-06T18:48:00","مي سليمان الدخيل","48 Hours",null,2050,30308162,"ذوي المراجع","التنويم","الطبي","تنويم الأطفال","2024-01-06T19:44:00","مي سليمان الدخيل","24 Hours"]
[null,5,2035,30278305,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2024-01-01T19:38:00","مي سليمان الدخيل","24 Hours","2024-01-01","19:27:00","مي سليمان الدخيل","2024-01-01","19:38:00","2024-01-01","19:50:00","مي سليمان الدخيل","2024-01-01","19:51:00","مي سليمان الدخيل",0.009027777770825196,{"$nulls":3},-45292.82708333333,{"$nulls":3},0,{"$nulls":4},-45292.82708333333,{"$nulls":3},-45292.82708333333,"2024-01-01","21:02:00",0.04930555555620231,"2024-01-02","13:53:00","مي سليمان الدخيل",0.7513888888934162,null,"Specialist - SHAIMAA","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","خرجت من عيادة  الدكتور حسن وتم توجيهي للفحص عند الاخصائية شيماء ولم تكن متواجده بغرفة الفحص ووجدت\nاسمي من ضمن القائمه بغرفة الفحص وانتظرت نصف ساعه وبعد تراكم المرضى سالت اين دوري ردت قالت لم\nتقطعي فاتورة ولم يتم اعلامي بفاتورة الا بعد سؤالي لها ذهبت ودفعت بعدها قلت هل علي الانتظار اكثر قالت بعد\nانتهاء المرضى كلهم يجي دورك لانك لم تدفعي الفاتورة باسلوب مستفز  وعليك ان تعيدي الانتظار مجددا اسلوبها مستفز\nوتريد جعلي انتظر مع العلم كنت امامها انتظر واريد حاليا  اتخاذ اجراء والاعتذار لي من قبلها.","I left Dr. Hassan's clinic and was directed to see Specialist Shaimaa, but she wasn't in the examination room. I found my name on the list and waited for half an hour. After the patients piled up, I asked where my turn was. She replied that I hadn't received a bill, and I wasn't given one until I asked her. I went and paid, and then I asked if I had to wait longer. She said, in a provocative manner, that my turn would come after all the other patients had finished because I hadn't paid, and that I would have to wait again. Her attitude was offensive, and she wanted to make me wait even though I was waiting in front of her. I now want to take action and receive an apology from her.",null,"Patient",{"$nulls":9},2097,30291618,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات الأطفال","2024-01-21T17:00:00","ابرار بندر الشمري","72 Hours",null,2059,30118804,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2024-01-09T10:06:00","مي سليمان الدخيل","72 Hours",null,2049,1106561812,"مراجع","العيادات الخارجية","الطبي","بنك الدم","2024-01-06T18:48:00","مي سليمان الدخيل","More than 72 Hours",null,2055,30118804,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2024-01-08T12:26:00","مي سليمان الدخيل","More than 72 Hours"]
[null,6,2036,30156520,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-01-02T17:35:00","مي سليمان الدخيل","24 Hours","2024-01-02","15:35:00","مي سليمان الدخيل","2024-01-02","17:35:00","2024-01-02","18:41:00","مي سليمان الدخيل","2024-01-02","18:43:00","مي سليمان الدخيل",0.04722222222335404,{"$nulls":3},-45293.779861111114,{"$nulls":3},0,{"$nulls":4},-45293.779861111114,{"$nulls":3},-45293.779861111114,"2024-01-03","23:45:00",1.2097222222218988,"2024-01-03","13:12:00","مي سليمان الدخيل",0.7701388888890506,null,null,"Relationship Complaints ","6. Humanness / Caring","6.4.Consent","6.4.2.No/Invalid consent obtained"," عدم التعاون والتجاوب في متابعه الموافقه المرسله لشركة التامين وطلب التامين تقرير طبي من الطبيب المعالج\nولحد الان مافي تجاوب! ","Lack of cooperation and responsiveness in following up on the approval sent to the insurance company and the insurance company's request for a medical report from the treating physician.\n\nSo far, there has been no response!",null,"Patient",{"$nulls":9},2141,1760166,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-01-30T12:48:00","ابرار بندر الشمري","More than 72 Hours",null,2076,30308966,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2024-01-16T17:56:00","ابرار بندر الشمري","48 Hours",null,2051,30074927,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-01-06T21:21:00","مي سليمان الدخيل","More than 72 Hours",null,2058,30228047,"ذوي المراجع","التنويم","الطبي","تنويم الأطفال","2024-01-08T19:10:00","مي سليمان الدخيل","72 Hours"]
[null,7,2037,30001771,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة (أطفال)","2024-01-02T17:10:00","مي سليمان الدخيل","48 Hours","2024-01-02","16:45:00","مي سليمان الدخيل","2024-01-02","17:10:00","2024-01-03","09:50:00","مي سليمان الدخيل","2024-01-03","10:11:00","مي سليمان الدخيل",0.7090277777751908,{"$nulls":3},-45294.424305555556,{"$nulls":3},0,{"$nulls":4},-45294.424305555556,{"$nulls":3},-45294.424305555556,"2024-01-04","09:53:00",0.9875000000029104,"2024-01-04","17:24:00","مي سليمان الدخيل",1.3006944444423425,15346,"Dr MOHAMMAD ANAS AHMAD RATEB  AL SHAWA","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.5.Rushed, not time to see patients","تمت مغادرة الطبيب للعياده قبل دخول المريض بالرغم من  وجود موعد محجوز ومؤكد ","The doctor left the clinic before the patient arrived, despite having a confirmed appointment.",null,"Patient",{"$nulls":9},2151,30049850,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-01-31T15:58:00","امال ماهل القحطاني","24 Hours",null,2086,30185001,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2024-01-18T12:51:00","ابرار بندر الشمري","24 Hours",null,2052,30308251,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-01-07T17:00:00","ابرار بندر الشمري","24 Hours",null,2063,30225858,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2024-01-10T14:00:00","امال ماهل القحطاني","More than 72 Hours"]
[null,8,2038,30307500,"ذوي المراجع","التنويم","الطبي","وحدة العناية المتوسطة","2024-01-07T09:05:00","مي سليمان الدخيل","More than 72 Hours","2024-01-02","18:19:00","مي سليمان الدخيل","2024-01-07","09:05:00","2024-02-28","21:06:00","مي سليمان الدخيل","2024-02-29","19:15:00","مي سليمان الدخيل",53.42361111111677,"2024-03-02","14:27:00","مي سليمان الدخيل",1.7999999999956344,{"$nulls":3},-45353.60208333333,{"$nulls":4},-45351.802083333336,"2024-06-11","19:28:00","امال ماهل القحطاني",103.0090277777781,null,null,-45351.802083333336,{"$nulls":3},-45351.802083333336,null,null,"Relationship Complaints ","5. Communication","5.1.Patient-staff communication","5.1.4.Failure to clarify patient case to his family","تم نقل المريضه للعنايه المتوسطه ولم يتم ابلاغي رغم اول ماتنومت بلغتهم يتم اخباري عند نقلها اي مكان\nكما تم توقيع احد الزوار على ورقه تربيط المريض باي حق يتم توقيعها وباي حق يتم تربيطها بدون شرح لي انا المسؤوله عنها بموجب وكاله لان ليس لديها ابناء او بنات او زوج وحيده ! \n\nبانتظار ردكم","The patient was transferred to intermediate care, and I wasn't informed, even though I was told from the moment she was admitted that I should be notified whenever she was transferred.\n\nFurthermore, a visitor signed a restraint form for the patient. By what right was this form signed, and by what right was she restrained without any explanation to me, as I am her legal guardian by virtue of power of attorney, since she has no children or husband and is alone!\n\nI await your response.",null,"Patient",{"$nulls":19},2086,30185001,"وزارة الصحة","التنويم","الإداري","قسم المالية","2024-01-18T12:51:00","ابرار بندر الشمري","24 Hours",null,2060,30237906,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-01-09T11:35:00","مي سليمان الدخيل","24 Hours",null,2064,"ALHH.0030169101","ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-01-10T19:39:00","امال ماهل القحطاني","More than 72 Hours"]
[null,9,2041,30305408,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2024-01-03T10:02:00","مي سليمان الدخيل","More than 72 Hours","2024-01-03","09:10:00","مي سليمان الدخيل","2024-01-03","10:02:00","2024-01-04","17:02:00","مي سليمان الدخيل","2024-01-04","17:16:00","مي سليمان الدخيل",1.3013888888890506,"2024-01-08","14:04:00","مي سليمان الدخيل",3.866666666661331,"2024-01-10","14:21:00","مي سليمان الدخيل",2.0118055555576575,"2024-01-10","14:48:00","مي سليمان الدخيل","The complaint was escalated due to the department's failure to respond",5.897222222221899,{"$nulls":3},-45295.71944444445,"2024-01-11","18:42:00",{"$f":"(AP11+AO11)-(U11+T11)","v":7.059722222220444},"2024-01-11","17:02:00","امال ماهل القحطاني",6.990277777775191,4941,"Dr USAMAH JBARA ABDELHAMEED ALBARGOUTHI","Relationship Complaints ","5. Communication","5.1.Patient-staff communication","5.1.1.Miscommunication with Patient"," منذ اول يوم قدوم لي بالطوارىء تم تنويمي بالمستشفى لأجراء عملية ازالة حصى عن طريق المنظار مع الدكتور\nاسامه برغوثي الذي لم اقابله الا بعد اجراء العمليه و تكلم معي بأستهتار واضح و صريح عندما قابلني في غرفة\nالتنويم لأني فقط طلبت منه مسكن لأزالة الالم الذي احسست به بعد العمليه وكان كلامه كله يتكلم عن الرغد\nالذي نمر فيه نحن السعوديين و اقتبس كلامه بقوله   انتو تجون هنا تتعورون من حاجه بسيطه و تتشكون كثير ليه\nما تروح غزة و تشوف المعاناة الي هناك و الالم الي فيك مو شيء وروح على بيتك خلاص انت جلست كثير\nبالمستشفى تبي مورفين و اعطيناك كثير وما يصلح نعطيك زياده  وانا لم اطلب منه مورفين كنت اطلب منه مسكن\nللألم الذي احس فيه بعد العملية وكان يقولها لي بأبتسامه وانا رددت عليه طبيعي وكأنه كان يمزح ولكن كلامه لم\nيعجبني ولم استطع الرد عليه خوفاً على صحتي و اني سأجري عمليه اخرى معه وهي ازالة الدعامه بالحالب ، و بعد ما اتى يوم ازالة الدعامه لدي تمت ازالتها و كل شيء كان طبيعي حتى زارني الدكتور اسامه البرغوثي بعد عملية الازاله في غرفة التنويم وكرركلامه من جديد انني يجب ان اذهب الى غزة لكي احس بمعاناة الشعب الذي في غزة سكت و ابتسمت و قلت له  انا في السعودية و مرتاح   و ابتسمت وهو ابتسم و كان معاه طبيب سعودي ليتني اذكر اسمه لكنه اسمر اللون و يرتدي نظارة طبيه ويمكنكم التأكد من الكلام الذي حصل معي و ايضاً لدي شهود على هذا العمل السيء و الكلام السيء الذي يخرج من فم دكتور من المفترض ان يكون نزيه و احترافي في تعامله مع مرضاه حيث لا يجب ذكر السياسة  في مكان عمل وهذا مخالف لقانون الدولة بشكل كبير جداً .\n\n","From the first day I arrived at the emergency room, I was admitted to the hospital for an endoscopic kidney stone removal procedure with Dr. Osama Barghouthi, whom I only met after the operation. He spoke to me with blatant and contemptuous disregard when he saw me in the recovery room simply because I had asked him for pain relief after the procedure. His entire conversation revolved around the luxurious life we ​​Saudis supposedly enjoy. I quote him saying, \"You come here and get hurt over something minor and complain so much. Why don't you go to Gaza and see the suffering there? Your pain is nothing. Go home already. You've been here too long.\" The hospital wanted morphine, and they gave me plenty; they couldn't give me more. I didn't ask for morphine; I asked for pain relief for the pain I was experiencing after the surgery. He said this to me with a smile, and I responded normally, as if he were joking. But I didn't like what he said, and I couldn't respond for fear of harming my health, especially since I was going to have another surgery with him—to remove a stent in my ureter. The day for the stent removal arrived, and it was done. Everything was normal until Dr. Osama Al-Barghouthi visited me in my recovery room after the procedure. He repeated his statement that I should go to Gaza to understand the suffering of the people there. I remained silent, smiled, and told him, \"I'm in Saudi Arabia, and I'm comfortable.\"She smiled and he smiled, and he was with a Saudi doctor, I wish I could remember his name, but he was dark-skinned and wore glasses. You can verify what happened to me, and I also have witnesses to this bad deed and the bad words that come out of the mouth of a doctor who is supposed to be honest and professional in his dealings with his patients, as politics should not be mentioned in a workplace, and this is very much against the law of the country.",null,"Patient",{"$nulls":19},2087,24761,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-01-18T13:03:00","ابرار بندر الشمري","24 Hours",null,2069,30071173,"مراجع","الطوارئ","الإداري","مكتب التنويم","2024-01-14T12:44:00","امال ماهل القحطاني","More than 72 Hours",null,2068,30305850,"ذوي المراجع","العيادات الخارجية","الإداري","قسم المالية","2024-01-13T16:08:00","مي سليمان الدخيل","24 Hours"]
[null,10,2042,1568218,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-01-03T10:56:00","مي سليمان الدخيل","48 Hours","2024-01-03","10:56:00","مي سليمان الدخيل","2024-01-03","10:56:00",{"$nulls":3},"2024-01-03","11:22:00","مي سليمان الدخيل",0.018055555556202307,{"$nulls":3},-45294.47361111111,{"$nulls":3},0,{"$nulls":4},-45294.47361111111,{"$nulls":3},-45294.47361111111,"2024-01-10","12:03:00",7.028472222220444,"2024-01-04","15:04:00","مي سليمان الدخيل",1.1541666666671517,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.9.Refusal to dispense medications","تم طلب صرف علاج السكر الدورى لمدة ٣ أشهر بتاريخ ٤ ديسمبر متضمنا طلب ٦ مجسات قياس السكر Freestyle libre وعند صرف العلاج أفاد الصيدلى بأن الموافقة على وحدة واحدة فقط وتم التواصل مع شركة التأمين فأفادت ان الموافقة على ٦ وحدات وتم مراجعة المستشفى وشركة التأمين اكثر من مرة ولا يوجد حل للمشكلة حتى الآن المستشفى ترفض الصرف وشركة التأمين تفيد أن الموافقة أصدرت بالفعل فى طلب 64282317","A three-month supply of regular diabetes medication was requested on December 4th, including six Freestyle Libre blood glucose meters. Upon receiving the medication, the pharmacist stated that only one unit was approved. The insurance company was contacted and confirmed approval for six units. The hospital and insurance company have been contacted multiple times, but the problem remains unresolved. The hospital refuses to dispense the medication, while the insurance company maintains that approval was already granted under request number 64282317.",null,"Patient",{"$nulls":19},2092,30060409,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2024-01-20T11:31:00","ابرار بندر الشمري","More than 72 Hours",null,2079,30048922,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأوعية الدموية","2024-01-16T18:56:00","مي سليمان الدخيل","48 Hours",null,2068,30305850,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية (أطفال)","2024-01-13T19:33:00","مي سليمان الدخيل","24 Hours"]
[null,11,2043,1131114,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-01-04T15:23:00","ابرار بندر الشمري","More than 72 Hours","2024-01-03","19:58:00","ابرار بندر الشمري","2024-01-04","15:23:00","2024-01-04","16:21:00","مي سليمان الدخيل","2024-01-04","16:24:00","مي سليمان الدخيل",0.04236111111094942,"2024-01-30","17:23:00","امال ماهل القحطاني",26.04097222222481,"2024-01-30","18:32:00","مي سليمان الدخيل",0.047916666662786156,"2024-01-30","18:32:00","مي سليمان الدخيل","The complaint was escalated due to the department's failure to respond",26.088888888887595,{"$nulls":3},-45295.683333333334,null,null,-45295.683333333334,{"$nulls":3},-45295.683333333334,9412,"MUNEERAH HABAB M AL OTAIBI","Relationship Complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","اثناء حضورى مع زوجتى حيث انه كان لدينا مراجعه مع الدكتور معد الساعاتى قسم العظام و عند الذهاب لقسم\nالاستقبال لفتح الملف توجهت للاخت منيره العتيبي و قمت باعطاؤها رقم الملف فطلبت منى الاقامه بالرغم من ان\nكل البيانات موجوده فى السيستم حيث ان هذه ليست المره الأولى التى ناتى بها إلى المستشفى فجميع بياناتنا\nموجوده لديكم و صور الإقامات و قالت لى ان لم يعجبك الأمر اذهب و اشتكينى لمدير العيادات و بالرغم من ذلك\nقمت بإحضار أقامه زوجتى و اعطاؤها لممثله الاستقبال و طلبت منها سرعه إنهاء الإجراءات و لكن فوجئت بانها\nقالت لى انا مش شغاله عندك ايه الوقاحه دى و رفضت خدمتى و قالت لى انا أسمى منيره العتيبي روح اشتكينى\nلمدير العيادات و طلبت من زوجتى الحضور و طلبنا منها مره اخرى إنهاء الإجراءات و لكنها رفضت بشده و قالت\nلنا لن اخدمكم و قالت زوجتى لها سنذهب لتقديم شكوى لمدير العيادات و اثناء التوجه فوجئنا بانها مره اخرى\nكررت نفس العباره انتم ناس وقحه فعلا و ذهبت بعد ذلك لمدير العيادات لاطلعه بما حدث  و قال لى مدير العيادات قم بتقديم الشكوى بشكل رسمى وانه لن يقبل نهائي بما حدث فأنا اعلم ومتأكد ان اداره المستشفى لن تقبل باهانه المرضى .","While I was with my wife for an appointment with Dr. Mu'ad Al-Sa'ati in the orthopedics department, when we went to the reception to open a file, I approached Ms. Munira Al-Otaibi and gave her the file number. She asked for my residency permit, even though all the information was in the system. This wasn't our first time at the hospital; all our information and copies of our residency permits were already on file. She told me if I didn't like it, I should go and complain to the clinic manager. Despite this, I brought my wife's residency permit and gave it to the receptionist.I asked her to expedite the procedures, but I was shocked when she told me, \"I don't work for you! How rude!\" She refused to serve me and said, \"My name is Munira Al-Otaibi. Go complain to the clinic director.\" I asked my wife to come over, and we asked her again to finish the procedures, but she refused vehemently and said, \"I won't serve you.\" My wife told her, \"We will go and file a complaint with the clinic director.\"While we were heading there, we were surprised that she repeated the same phrase again: \"You are really rude people.\" I then went to the director of the clinics to inform him of what happened, and the director of the clinics told me to file a formal complaint, and that he would not accept what happened at all. I know and I am sure that the hospital administration will not accept insulting patients.",null,"Patient",{"$nulls":9},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,2101,30307349,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-01-22T13:34:00","امال ماهل القحطاني","24 Hours",null,2089,30254489,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-01-18T15:51:00","مي سليمان الدخيل","More than 72 Hours",null,2083,30309788,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2024-01-17T18:32:00","مي سليمان الدخيل","More than 72 Hours"]
[null,12,2044,30178557,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2024-01-04T15:57:00","مي سليمان الدخيل","More than 72 Hours","2024-01-04","15:37:00","مي سليمان الدخيل","2024-01-04","15:57:00","2024-01-04","18:19:00","مي سليمان الدخيل","2024-01-04","18:24:00","مي سليمان الدخيل",0.10208333333866904,{"$nulls":3},-45295.76666666667,{"$nulls":3},0,{"$nulls":4},-45295.76666666667,{"$nulls":3},-45295.76666666667,"2024-01-07","09:38:00",2.6347222222175333,"2024-01-08","14:03:00","مي سليمان الدخيل",3.818749999998545,11087,"Dr MARWA ABDELRAHMAN SALEH HOSNI","Relationship Complaints ","6. Humanness / Caring","6.1.Emotional\nSupport","6.1.2.Neglect"," جرح الولادة التهب وتم فك القطب والجرح لم يكن ملتئم .. وطلبت المريضة مضاد حيوي بعد الولادة مباشرة ورفضوا\nاعطائها بشكل قطعي بالرغم من وجود تاريخ مرضي أطلعتهم عليه وبالرغم من شكوى المريضة بشكل مستمر من الم الجرح وكان\nهناك إهمال من الكادر الطبي بالتنويم كامل وجائت احد الطبيبات وقالت ان القطب ليست جيدة ولم تعمل اي\nاجراء كما تاخر الحصول على العلاج بعد الولادة ب ٥ ساعات حاليا ذهبت لمستشفى آخر للعلاج عند دكتور موثوق\nوعلى حسابي الشخصي خارج التامين حيث ذهبنا للطبيبة مروى عدة مرات وكان كلامها  بسيطة مع إعطاء  ادوية فقط\nدون اي اجراء طبي فوري لتجنب فتح الجرح والجرح مازال غير ملتئم،، الرجاء اتخاذ اجراء وتعويضنا عن الخطأ الطبي الحاصل.","The cesarean section wound became infected, the stitches were removed, and the wound was not healing. The patient requested antibiotics immediately after delivery, but they categorically refused to give them to her despite her medical history and her continuous complaints of pain from the wound.There was negligence on the part of the medical staff during my admission. One of the doctors came and said the stitches weren't good and didn't perform any procedure. Treatment was also delayed for five hours after delivery. I've now gone to another hospital for treatment with a trusted doctor, at my own expense and outside of my insurance. We went to Dr. Marwa.Several times, her advice was simple, and she only prescribed medication without any immediate medical intervention to prevent the wound from reopening. The wound is still not healing. Please take action and compensate us for the medical error.",null,"Patient",{"$nulls":9},"ابرار بندر الشمري",4,{"v":0,"d":"0.00%"},1,0,2,1,4,null,null,2105,30303597,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-01-22T17:23:00","مي سليمان الدخيل","24 Hours",null,2090,1321129,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-01-19T00:50:00","مي سليمان الدخيل","24 Hours",null,2123,30239611,"ذوي المراجع","التنويم","الخدمات المساندة","قسم النظافة","2024-01-27T17:11:00","مي سليمان الدخيل","24 Hours"]
[null,13,2046,30071263,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2024-01-06T15:26:00","مي سليمان الدخيل","48 Hours","2024-01-06","15:19:00","مي سليمان الدخيل","2024-01-06","15:26:00","2024-01-07","14:27:00","مي سليمان الدخيل","2024-01-07","15:59:00","مي سليمان الدخيل",1.022916666668607,{"$nulls":3},-45298.665972222225,{"$nulls":3},0,{"$nulls":4},-45298.665972222225,{"$nulls":3},-45298.665972222225,"2024-01-08","10:06:00",0.7548611111051287,"2024-01-09","11:13:00","مي سليمان الدخيل",1.8013888888890506,11866,"Dr MOHAMED NADER ABDELHAMID ELSAYED","Clinical complaints","1. Quality","1.4.Treatment","1.4.1.Treatment plan issues"," تم ازالة كيس دهني من عيني وقام الدكتور بازالته جراحيا من داخل الجفن مما سبب لي الام لم تتوقف حتى الان\nوتم تغيير العلاج مرتين دون فائدة.\nحاليا اتمنى العافية من االله قبل كل شيء وتنبيه الدكتور ان هذا الاجراء غير مناسب ما ضر لو استأصل الكيس خارجيا","A sebaceous cyst was surgically removed from inside my eyelid by the doctor, causing me persistent pain. The treatment has been changed twice without success.\n\nCurrently, I pray for recovery above all else, and I hope the doctor will understand that this procedure was inappropriate. Wouldn't it have been better to remove the cyst externally?",null,"Patient",{"$nulls":9},"امال ماهل القحطاني",2,{"v":0,"d":"0.00%"},2,0,0,0,2,null,null,2107,30301934,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-01-23T14:42:00","مي سليمان الدخيل","24 Hours",null,2104,30194469,"مراجع","التنويم","الطبي","قسم عمليات الولادة","2024-01-22T17:44:00","امال ماهل القحطاني","48 Hours",null,2142,30239611,"ذوي المراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2024-01-30T13:28:00","ابرار بندر الشمري","More than 72 Hours"]
[null,14,2047,30237906,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-01-06T18:48:00","مي سليمان الدخيل","48 Hours","2024-01-06","15:24:00","مي سليمان الدخيل","2024-01-06","18:48:00","2024-01-07","15:07:00","مي سليمان الدخيل","2024-01-07","16:01:00","مي سليمان الدخيل",0.8840277777781012,"2024-01-08","13:44:00","ابرار بندر الشمري",0.9048611111138598,{"$nulls":3},-45299.572222222225,{"$nulls":4},-45298.66736111111,"2024-01-09","11:35:00","مي سليمان الدخيل",1.8152777777795563,"2024-01-07","21:22:00",0.22291666666569654,{"$nulls":3},-45298.66736111111,null,null,"Relationship Complaints ","5. Communication","5.1.Patient-staff communication","5.1.1.Miscommunication with Patient"," احترام المريض و عدم الطلب منه فتح علبة البول المطلوب للتحليل و الاكتفاء بوضع العينة ف مكانها\nالمخصص و إعطاء تعليمات للمتخصصين بتقدير و احترام المراجع و عدم الطلب منه فتح العينة للتأكد من اسم\nالشخص حيث لا بد من اظهار الاحترام لكبار السن.\nحاليا اطالب برد اعتبار معنوي من ادارة المختبر ع سوء التعامل لديهم و تحسين التعامل مع المرضى في المختبر.","Respecting the patient and not asking them to open the urine collection container for analysis, but simply placing the sample in its designated place, is essential. Furthermore, instructing staff to treat patients with respect and not ask them to open the sample to verify their name is crucial, especially for the elderly.\n\nI am currently demanding a formal apology from the laboratory administration for their poor treatment of patients and an improvement in patient care.",null,"Hospital",{"$nulls":9},"مي سليمان الدخيل",2,{"v":1,"d":"100.00%"},1,1,0,0,2,null,null,2118,1730272,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-01-25T09:37:00","امال ماهل القحطاني","24 Hours",null,2110,30259928,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-01-23T20:00:00","مي سليمان الدخيل","More than 72 Hours",null,2143,30239611,"ذوي المراجع","التنويم","التمريض","عيادات جراحة العيون","2024-01-30T13:44:00","ابرار بندر الشمري","24 Hours"]
[null,15,2049,1106561812,"مراجع","العيادات الخارجية","الطبي","بنك الدم","2024-01-06T18:48:00","مي سليمان الدخيل","More than 72 Hours","2024-01-06","18:40:00","مي سليمان الدخيل","2024-01-06","18:48:00","2024-01-07","15:27:00","مي سليمان الدخيل","2024-01-07","15:32:00","مي سليمان الدخيل",0.8638888888890506,"2024-01-09","11:09:00","مي سليمان الدخيل",1.8173611111124046,{"$nulls":3},-45300.464583333334,{"$nulls":4},-45298.64722222222,{"$nulls":3},-45298.64722222222,"2024-01-10","12:03:00",2.8548611111109494,"2024-01-11","19:13:00","مي سليمان الدخيل",4.153472222220444,3930,"WALEED ABDALRAHMAN AHMED MOHAMMED","Clinical complaints","6. Humanness / Caring","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care"," تبرع دم وقام الممرض ضرب ابره بالعصب بالغلط","He donated blood and the nurse accidentally injected a nerve with a needle.",null,"Patient",{"$nulls":9},"Total",8,{"v":1,"d":"100.00%"},4,1,2,1,8,null,null,2121,30207627,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-01-27T15:33:00","ابرار بندر الشمري","More than 72 Hours",null,2116,20265882,"مراجع","التنويم","الطبي","قسم عمليات الولادة","2024-01-25T08:53:00","مي سليمان الدخيل","More than 72 Hours"]
[null,"1`6",2050,30308162,"ذوي المراجع","التنويم","الطبي","تنويم الأطفال","2024-01-06T19:44:00","مي سليمان الدخيل","24 Hours","2024-01-06","19:39:00","مي سليمان الدخيل","2024-01-06","19:44:00","2024-01-07","14:45:00","مي سليمان الدخيل","2024-01-07","17:55:00","ابرار بندر الشمري",0.9243055555562023,{"$nulls":3},-45298.74652777778,{"$nulls":3},0,{"$nulls":4},-45298.74652777778,{"$nulls":3},-45298.74652777778,null,null,-45298.74652777778,"2024-01-08","14:51:00","مي سليمان الدخيل",0.8722222222204437,4918,"Dr NIBAL RADWAN OKLEH SHAWAKFAH","Clinical complaints","6. Humanness / Caring","1.3.Quality of Care","3.1.4.Required Service not obtained","بعد الولادة لم يتم شرح اي تعليمات ولم يقوم الدكتور باخذ الوزن ولا مقاس محيط الراس للطفل واخبروني بالحضور الى العيادة يوم السبت مساء وعندالحضور جلست في الانتظار ساعة و نصف، وايضا كانت تجربة سيئة لي مع الخدمة بالحضانة حيث  لم يعطي الدكتور اي تعليمات وبعد عمل الفحوصات طلبو مني تحليل سكرالطفل دون اخباري بالنتيجة.","After the birth, no instructions were given, and the doctor did not take the baby's weight or head circumference. They told me to come to the clinic on Saturday evening, and when I arrived, I sat waiting for an hour and a half. Also, I had a bad experience with the nursery service, as the doctor did not give any instructions. After doing the tests, they asked me to have the baby's sugar tested without telling me the result.",null,"Patient",{"$nulls":19},2122,30110473,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2024-01-27T15:46:00","ابرار بندر الشمري","More than 72 Hours",null,2134,30075758,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-01-28T23:20:00","ابرار بندر الشمري","48 Hours"]
[null,17,2051,30074927,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-01-06T21:21:00","مي سليمان الدخيل","More than 72 Hours","2024-01-06","21:21:00","مي سليمان الدخيل","2024-01-06","21:21:00","2024-01-07","15:15:00","مي سليمان الدخيل","2024-01-07","19:26:00","مي سليمان الدخيل",0.9201388888905058,"2024-01-09","11:10:00","مي سليمان الدخيل",1.6555555555605679,"2024-01-11","18:31:00","مي سليمان الدخيل",2.3062499999941792,"2024-01-17","15:16:00","مي سليمان الدخيل","The complaint was escalated due to the department's failure to respond",{"$f":"(AG19+AF19)-(U19+T19)","v":9.826388888890506},{"$nulls":3},-45298.80972222222,"2024-01-23","22:54:00",16.14444444444962,"2024-06-26","11:10:00","مي سليمان الدخيل",170.65555555556057,15608,"Dr ELHAM EBRAHIM AHMED MANSOUR","Clinical complaints","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient"," كان موعدي ساعه 6:50 م وانتظرت حتى ساعه 9 حتى تم دخولي على العيادة وعند السؤال عن سبب التأخير تمت\nالإجابة انه النظام متعطل ما دام النظام متعطل لماذا لم يتم اخباري حيث ليس من المنطق ان انتظر لمدة ساعتين  وعند\nمراجعة ادارة العيادات والاستقبال تم اخباري عدم وجود عطل كما أنا اسلوب الدكتورة  لم يكن مناسب\nحيث تم الرد علي إذا مش عاجبك لا ترجعي علي وروحي على عيادة ثانيه!","My appointment was at 6:50 PM, and I waited until 9:00 PM before finally being seen at the clinic. When I inquired about the delay, I was told the system was down. If the system was down, why wasn't I informed? It's illogical to wait two hours. Upon contacting the clinic administration and reception, I was told there was no problem. Furthermore, the doctor's attitude was unacceptable; she told me, \"If you don't like it, don't come back and go to another clinic!\"",null,"Patient",{"$nulls":9},"CCHI",8,{"$f":"BP19/BP41","v":{"v":0.12307692307692308,"d":"12.31%"}},{"$nulls":7},2126,30299442,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأسنان","2024-01-28T14:40:00","مي سليمان الدخيل","24 Hours",null,2153,1842668,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-01-31T20:34:00","مي سليمان الدخيل","48 Hours"]
[null,18,2052,30308251,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-01-07T17:00:00","ابرار بندر الشمري","24 Hours","2024-01-07","17:00:00","ابرار بندر الشمري","2024-01-07","17:00:00",{"$nulls":3},"2024-01-07","17:04:00","ابرار بندر الشمري",2.7777777722803876E-3,{"$nulls":3},-45298.71111111111,{"$nulls":3},0,{"$nulls":4},-45298.71111111111,"2024-01-07","17:42:00","ابرار بندر الشمري",0.026388888894871343,"2024-01-07","17:25:00",0.014583333337213844,{"$nulls":3},-45298.71111111111,null,null,"Clinical complaints","6. Humanness / Caring","3.Delays","4.3.5.Delayed test result","تاخير في تسليم نتائج التحاليل ","Delay test results",null,"Patient",{"$nulls":19},2127,1411694,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-01-28T15:46:00","مي سليمان الدخيل","More than 72 Hours",{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,19,2053,30308251,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2024-01-07T17:42:00","ابرار بندر الشمري","24 Hours","2024-01-07","17:42:00","ابرار بندر الشمري","2024-01-07","17:42:00",{"$nulls":3},"2024-01-07","17:45:00","ابرار بندر الشمري",2.0833333328482695E-3,{"$nulls":3},-45298.739583333336,{"$nulls":3},0,{"$nulls":4},-45298.739583333336,{"$nulls":3},-45298.739583333336,"2024-01-07","17:57:00",8.333333331393078E-3,"2024-01-08","11:36:00","ابرار بندر الشمري",0.7437499999941792,null,null,"Clinical complaints","6. Humanness / Caring","3.Delays","4.3.5.Delayed test result","تاخير في تسليم نتائج التحاليل ","Delay test results",null,"Patient",{"$nulls":9},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":6},2128,30308109,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2024-01-28T16:01:00","مي سليمان الدخيل","More than 72 Hours",{"$nulls":11},"ابرار بندر الشمري",3,{"$f":"CT21/CT24","v":{"v":0.2,"d":"20.00%"}},1,0,0,2,3]
[2,20,2055,30118804,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2024-01-08T12:26:00","مي سليمان الدخيل","More than 72 Hours","2024-01-07","20:53:00","مي سليمان الدخيل","2024-01-08","12:26:00","2024-01-08","15:04:00","مي سليمان الدخيل","2024-01-08","15:06:00","مي سليمان الدخيل",0.11111111110949423,"2024-01-11","19:13:00","مي سليمان الدخيل",3.171527777776646,{"$nulls":3},-45302.80069444444,{"$nulls":4},-45299.629166666666,{"$nulls":3},-45299.629166666666,"2024-01-11","18:38:00",3.147222222221899,"2024-01-11","19:17:00","مي سليمان الدخيل",3.1743055555562023,null,"DR. ABDULLAH ALSHAMRANI","Clinical complaints","1. Quality",".3.Skills and \nConduct","6.2.1.Inappropriate/aggressive behavior"," السلام عليكم ورحمة االله اتقدم بشكوى بخصوص موعد باسم ابني زامل الزامل هوية رقم 1187623556 تاريخ\n١٤٣٩/٠٨/١٢ حيث أن الواقعة المشتكى بشأنها حدثت في يوم الأحد مساءاً بتاريخ (٢٠٢٤/٠١/٠٧) في قسم الأطفال\nبمستشفى الحمادي النزهة ضد الطبيب عبداالله الشمراني. وذلك للاسباب الاتية: -موعد ابني زامل مع الطبيب\nالمشار اليه أعلاه في الساعة ٧:٤٠ وقد حظرنا في الموعد تماماً وذلك بموجب الفاتورة المرفقة ومع ذلك فقد\nكلفني الأمر انتظار الطبيب لمدة عشرين دقيقة ومن ثم فوجئت برفض الطبيب استقبال ابني رغم انتظارنا له بحجة\nالتأخير خمس دقائق في صدور الفاتورة علماً انه الوقت المستغرق من موظفي الاستقبال في إدخال البيانات. -عند\nمحاولتي لاقناع الطبيب انسانياً لفحص ابني وشرحي له كأم عن حالة ابني الحرجه وعدم قدرة ابني على التنفس\nبشكل طبيعي واني قد قطعت طريق ساعه كاملة للوصول إليه وبدل من أن يباشر حالة ابني واعطاءه حقه النظامي،\nقام بطردي من العياده بأعلى صوت! وطلب من الموظفين بإبعادي عن المستشفى! وارجاع قيمة الكشفية\nالمدفوعة! -بالاضافة الى كل الاهانات السابقه قد شتمني الدكتور وشهر بي بشكل علني وبدون مبرر بأبشع العبارات\nبأعلى صوت وأمام جميع المراجعين والموظفين وقال بنص العباره :(ما ادري كيف متزوجه االله يعين زوجك\nعليك) الأمر الذي يعتبر جريمة يعاقب عليها النظام لتوافر ركن التشهير بواقعة السب والشتم والمساس بكرامة\nالمراجعين بشكل علني والذي يترتب عليه حق خاص وحق عام بموجب الانظمة المرعية. -شهد على هذا الحدث\nجميع المراجعين والموظفين الموجودين في استقبال قسم الاطفال يوم الأحد مساءاً بتاريخ (٢٠٢٤/٠١/٠٧)\nبالاضافة الى ان مساعدة مكتب مدير المستشفى قد تقدمت إلي وعرفت بنفسها وطلبت شرح الواقعه وشرحت لها\nماحدث بالتفصيل وزودتني برقم تواصل ٨٦٧٥ ٠٢٥ ٠٥٣ ولكن للاسف لم يتم تقديم أي اعتذار ولا اي طبيب بديل\nبشكل مباشر بل وكأن شيء لم يكن وذلك مع وصول العلم بالواقعه، فقد انتظرت للطبيب البديل الطبيبه (إكرام)\nلأكثر من ساعه إضافية ليكون مجموع الوقت للانتهاء من تلقي الرعاية الصحية يصل الى ساعتين !!! وعليه وبناءً\nعلى ماسبق من سب وشتم وتشهير وإهانه صادرة من الدكتور عبداالله الشمراني تجاهي وتجاه إبني والتقليل من\nشأني ومس كرامتي والاستهتار بحالة ابني الصحية وإرهاب الاطفال بالصوت العالي أطالب بحقي الخاص برد إعتبار\nوتعويض عن الأذى الذي لحقني ولحق ابني جراء تصرف هذا الطبيب وعدم إلتزامه بالانظمة واللوائح المنظمة\nللعمل الصحي بل وعدم إلتزامه بأخلاقيات المهنه ومبادئ الدين الاسلامي الحنيف والذوق العام والتي لايقتصر\nأثرها على الطبيب والمراجع وحسب بل على سمعة المنشأة الصحية وثقة المراجعين والمسؤولين بها. حيث أن\nماقام به الطبيب المذكور أعلاه مخالفة صريحة لنظام مزاولة المهن الصحية الصادر بالمرسوم الملكي رقم\n(م٥٩/) وتاريخ (١٤٢٦/١١/٤) ولائحته التنفيذية وبالتحديد في المادة الخامسة من النظام ومن الفقرة (٥-١) من\nاللائحة التنفيذية حيث تضمنت الاتي: (على الممارس الصحي إحترام حقوق المرضى وذويهم وفقاً للمبادئ\nالشرعية والمعايير الطبية المعتمده وجميع مايرد من تعليمات من الوزارة والجهات المختصه حيال ذلك). وحيث ان\nالنظام قد أوضح المسؤولية الجزائية المترتبة على مخالفة النظام ولائحته التنفيذية بالفقرة (٦) من المادة (٢٨) من\nالنظام المشار إليه أعلاه والمتعلقة بالمسؤولية الجزائية التي تقع على الممارس الصحي والتي تضمنت الآتي: (مع\nعدم الإخلال بأي عقوبة أشد منصوص عليها في أنظمة أخرى يعاقب بالسجن مدة لاتتجاوز ستة أشهر وبغرامة\nلاتزيد عن مائة ألف ريال أو بإحدى هاتين العقوبتين كل من : -٦ إمتنع عن علاج مريض دون سبب مقبول.\nبالاضافة الى ان النظام قد أوضح المسؤولية التأديبية في المادة (٣١) حيث نصت على الاتي: (مع عدم الاخلال\nبأحكام المسؤولية الجزائية أو المدنية إذا أخل بأحد واجباته المنصوص عليها في هذا النظام أو خالف أصول\nمهنته أو كان في تصرفه مايعد خروجاً على مقتضيات مهنته وآدابها). كما اني أنوه انه في حال عدم اتخاذ الاجراءات\nالنظامية اللازمة في مواجهة الطبيب عبداالله الشمراني ورد حقي الخاص وتعويضي عن الأذى الذي لحقني سيتم\nتقديم بلاغ رسمي للسلطات المختصة للسير في اجراءات الدعوى بشكل رسمي.\nحيث أطالب حاليا بحقي وبرد إعتبار عن طريق إعتذار الطبيب لي بشكل علني كما أهانني بشكل علني. بالاضافة الى طلب تعويض\nمالي عن الأذى الذي لحقني ولحق ابني جراء تصرف هذا الطبيب وعدم إلتزامه بالانظمة واللوائح المنظمة لمزاولة\nالمهن الصحية بالاضافة الى طلب تعويض المستشفى لي عن تضييع وقتي المتسبب به ادارة المستشفى عن طريق\nاتباعهم لموقف سلبي بعدم معالجة المشكلة بعد علمهم بحدوثها مماترتب عليه تضييع وقتي لساعتين متتاليات\nللانتهاء من تلقي الخدمه المطلوبه.","Peace, mercy, and blessings of God be upon you. I am submitting a complaint regarding an appointment for my son, Zamil Al-Zamil, ID number 1187623556, dated 12/08/1439 AH (corresponding to 2018/08/2019). The incident in question occurred on Sunday evening, 07/01/2024 (corresponding to 2024/01/07), in the pediatric department of Al-Hammadi Hospital in Al-Nuzha, against Dr. Abdullah Al-Shamrani. The reasons for this complaint are as follows: My son Zamil's appointment with the aforementioned doctor was at 7:40 PM, and we arrived precisely on time, as evidenced by the attached invoice.However, it cost me a twenty-minute wait for the doctor, and then I was surprised when he refused to see my son, despite our waiting, claiming a five-minute delay in the billing process, even though that was the time the reception staff took to enter the data. When I tried to persuade the doctor to examine my son, explaining his critical condition as a mother, he refused.My son was unable to breathe normally, and I had traveled for a full hour to reach him. Instead of attending to my son's condition and providing him with his due care, he shouted at me and expelled me from the clinic! He ordered the staff to remove me from the hospital and return the consultation fee I had paid! In addition to all the previous insults, the doctor publicly and without justification insulted and defamed me with the most vile language, shouting at the top of his lungs in front of all the patients and staff.He said, verbatim: \"I don't know how you got married. God help your husband with you.\" This constitutes a crime punishable by law, as it involves defamation through verbal abuse and insults, publicly violating the dignity of patients. This entails both private and public rights under applicable regulations. All patients and staff present in the pediatric department reception on Sunday evening, January 7, 2024, witnessed this incident. Furthermore, the assistant to the hospital director approached me, identified herself, and requested an explanation of the incident. I explained what happened in detail, and she provided me with a contact number: 053 025 8675. Unfortunately, no apology has been offered.Nor did any substitute doctor attend directly, as if nothing had happened, even after the incident was reported. I waited for the substitute doctor, Dr. Ikram, for more than an additional hour, bringing the total time for receiving medical care to two hours! Therefore, based on the aforementioned insults, slander, defamation, and abuse directed at me and my son by Dr. Abdullah Al-Shamrani, belittling me, violating my dignity, disregarding my son's health condition, and terrorizing the children with his loud voice, I demand my right to redress and compensation for the harm inflicted upon me and my son as a result of this doctor's behavior and his failure to adhere to regulations.The regulations governing healthcare practice, and the doctor's failure to adhere to professional ethics, the principles of Islam, and public decency, have repercussions not only for the doctor and the patient but also for the reputation of the healthcare facility and the trust placed in it by patients and administrators. The actions of the aforementioned doctor constitute a clear violation of the Healthcare Professions Practice Law issued by Royal Decree No. (M59/) dated (1426/11/4) and its implementing regulations, specifically Article Five of the Law and Paragraph (5-1) of the implementing regulations, which stipulate the following:(The healthcare practitioner must respect the rights of patients and their families in accordance with Sharia principles, approved medical standards, and all instructions issued by the Ministry and relevant authorities in this regard). Furthermore, the system has clarified the criminal liability resulting from violations of the system and its implementing regulations in paragraph (6) of Article (28) of the aforementioned system, which pertains to the criminal liability of the healthcare practitioner and includes the following: (Without prejudice to any more severe penalty stipulated in other regulations, the penalty shall be imprisonment for a period not exceeding six months and a fine not exceeding one hundred thousand riyals, or one of these two penalties).Each of the following: -6. Refused to treat a patient without a valid reason.\n\nFurthermore, the regulations have clarified disciplinary responsibility in Article (31), which stipulates the following: (Without prejudice to the provisions of criminal or civil liability, if he breaches any of the duties stipulated in these regulations, violates the principles of his profession, or his conduct constitutes a departure from the requirements and ethics of his profession). I also note that in the event that the necessary legal procedures are not taken against Dr. Abdullah Al-Shamrani, and my private rights are not restored and I am not compensated for the harm I have suffered, an official report will be submitted to the competent authorities to proceed with the legal action officially I am currently demanding my rights and redress through a public apology from the doctor, who publicly insulted me. In addition, I am seeking financial compensation for the harm inflicted upon me and my son as a result of this doctor's actions and his failure to adhere to the regulations governing the practice of healthcare professions. Furthermore, I am requesting compensation from the hospital for the time wasted due to the hospital administration's inaction after becoming aware of the problem, which resulted in me losing two consecutive hours to receive the required service.",null,"Patient",{"$nulls":9},4,1,2,1,{"$nulls":6},2130,30098711,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-01-28T18:22:00","ابرار بندر الشمري","24 Hours",{"$nulls":11},"امال ماهل القحطاني",2,{"$f":"CT22/CT24","v":{"v":0.13333333333333333,"d":"13.33%"}},0,0,0,2,2]
[null,21,2057,1457498,"مجلس الضمان الصحي","الطوارئ","الإداري","المدير المناوب","2024-01-08T11:48:00","ابرار بندر الشمري","72 Hours","2024-01-08","11:48:00","ابرار بندر الشمري","2024-01-08","11:48:00",{"$nulls":3},"2024-01-08","11:59:00","ابرار بندر الشمري",0.007638888884685002,"2024-01-09","17:52:00","مي سليمان الدخيل",1.2451388888875954,{"$nulls":3},-45300.74444444444,{"$nulls":4},-45299.49930555555,{"$nulls":3},-45299.49930555555,"2024-01-09","21:41:00",1.4041666666671517,"2024-01-10","15:36:00","مي سليمان الدخيل",2.1506944444481633,null,null,"Clinical complaints","1. Quality","3.1.Administrative\nPolicies and\nProcedures","3.1.4.Required Service not obtained","اسم المريض: ابني عبدالله فادي دبورة – وثيقة تأمين برقم حدود (4832141362)أفيدكم أنه بتاريخ 29-12-2023م الجمعة الساعة 04:34 صباحا راجعت مستشفى الحمادي– فرع النزهة بسبب شكوى طفلي الصغير (عمره 09 سنوات) يشتكي من حرارة وقيئ واسهال وبعد اجراء الفحوصات أفادو أنه التهاب بكتيري واعطوني العلاج ولكن في المساء زاد الوضع سوءا فرجعت لهم مرة اخرى نفس اليوم الساعة 09:00 مساء وأجرو له الفحوصات مرة اخري وأفادو أنه التهاب بالزائدة الدودية ويحتاج الى عملية جراحية – الى هنا لا توجد مشكلة – لكن المشكلة أنهم قالو أن شركة التأمين لم توافق على الطلب المرسل لهم لاجراء الجراحة فاتصلت على شركة التأمين قالو مستشفي الحمادي لم ترسل شئ لكي نوافق عليه راجعت مدير الطواري بالمستشفي قال لي المشكلة عند نفيس اتصلت بنفيس قالو ليس لنا دخل ولم نعطل شيء رجعت له قال لي المشكلة عند الضمان الصحي واتصلت بهم قالو ليس لنا دخل في رفض طلبهم من شركة التأمين قلت لهم أعطوني الطلب الذي رفعتموه لاجراء الجراحة لارسله لشركة التأمين كي يوافقو ولكنهم لم يعطوني شيء ثم قال لي مدير الطوارئ اذا تريد ادخاله العمليات ادفع مبلغ ضمان 4500 ريال فدفعت لانقاذ ابني ولكنهم تركوه بقسم الطوارئ الى الساعة 10:00 صباحا وأفاد مدير الطوارئ أنه بامكاني ادخال الطفل العمليات ولكن بشرط أن أوقع على اقرار بتحمل رسوم العملية بالكامل ثم حولوه لغرفة التنويم وتركوه الى الساعة 07:00 مساء دون اتخاذ اي اجراء وعندها اضطرت الي اخراج ابني من المستشفي على مسؤوليتي وتوجهت به مباشرة الي المستشفي التخصصي الطبي وأفادو أن الالتهاب بالزائدة الدودية بدء بمرحلة الرشح وعلى وشك الانفجار وللعلم أنه لم يقابلهم أي مشاكل مع التأمين أو الضمان الصحي أو نفيس كما زعمت مستشفى الحمادي - وتم اجراء العملية بالمستشفي التخصصي والحمد لله.لذا ارجو من سعادتكم التحقيق بالأمر ومعاقبة المقصرين فأنا لا أعلم حتى الأن لماذا لم يرسلو الطلب لشركة التأمين ولماذا طلبو مني دفع هذه المبالغ ودفع تكاليف العملية الجراحية والطفل لديه تأمين صحي فئة (A) حيث أن هذا التصرف فيه اهمال وعدم مسؤولية وتهاون بأرواح المرضى خاصة أن الالتهاب قد وصل الي مرحلة متقدمة وقد تعرضت حياة ابني للخطر","Patient's Name: My son, Abdullah Fadi Daboura – Insurance Policy No. (4832141362). I would like to inform you that on Friday, December 29, 2023, at 4:34 AM, I took my young son (9 years old) to Al-Hammadi Hospital – Al-Nuzha Branch, because he was complaining of fever, vomiting, and diarrhea. After conducting tests, they diagnosed him with a bacterial infection and gave me medication. However, in the evening, his condition worsened, so I returned to them again the same day at 9:00 PM. They conducted tests again and diagnosed him with appendicitis, requiring surgery. Up to this point, there is no problem. The problem is that they said the insurance company hadn't approved the request they sent for the surgery. I contacted the insurance company, and they said Al Hammadi Hospital hadn't sent anything for them to approve. I went to the hospital's emergency room manager, and he told me the problem was with Nafis. I contacted Nafis, and they said it wasn't their fault and they hadn't delayed anything. I went back to him, and he told me the problem was with the health insurance company. I contacted them, and they said it wasn't their fault that the insurance company had rejected their request. I told them to give me the request they had submitted for the surgery so I could send it to the insurance company. They agreed, but they didn't give me anything. Then the emergency room manager told me that if I wanted him admitted to surgery, I had to pay a 4500 riyal deposit. I paid it to save my son, but they left him in the emergency room until 10:00 AM. The emergency room manager said I could have the child admitted to surgery, but only if I signed a waiver agreeing to cover all the surgery fees. Then they moved him to a ward and left him there until 7:00 PM without taking any action. At that point, I was forced to take my son out of the hospital against medical advice. I took him directly to the Specialized Medical Hospital, where they reported that his appendicitis had started as a cold and was about to rupture. It's worth noting that they hadn't encountered any problems with insurance, health insurance, or Nafis, contrary to what Al-Hammadi Hospital claimed. The surgery was performed at the Specialized Hospital, and thank God, it was successful. Therefore, I request that you investigate this matter and hold those responsible accountable. I still don't understand why they didn't forward the request to the insurance company and why they asked me to pay these amounts and cover the surgery costs when my child has Category A health insurance. This behavior demonstrates negligence, irresponsibility, and a disregard for patients' lives, especially since the inflammation had reached an advanced stage and my son's life was in danger.",null,"Patient",{"$nulls":9},{"$f":"BO22/BP19","v":{"v":0.5,"d":"50.00%"}},{"$f":"BP22/BP19","v":{"v":0.125,"d":"12.50%"}},{"$f":"BQ22/BP19","v":{"v":0.25,"d":"25.00%"}},{"$f":"BR22/BP19","v":{"v":0.125,"d":"12.50%"}},{"$nulls":6},2137,30293609,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-01-28T20:48:00","مي سليمان الدخيل","24 Hours",null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,"مي سليمان الدخيل",10,{"$f":"CT23/CT24","v":{"v":0.6666666666666666,"d":"66.67%"}},4,1,1,4,10]
[null,22,2058,30228047,"ذوي المراجع","التنويم","الطبي","تنويم الأطفال","2024-01-08T19:10:00","مي سليمان الدخيل","72 Hours","2024-01-08","18:52:00","مي سليمان الدخيل","2024-01-08","19:10:00","2024-01-09","10:36:00","مي سليمان الدخيل","2024-01-09","11:05:00","مي سليمان الدخيل",0.6631944444452529,{"$nulls":3},-45300.461805555555,{"$nulls":3},0,{"$nulls":4},-45300.461805555555,{"$nulls":3},-45300.461805555555,"2024-01-10","20:31:00",1.3930555555562023,"2024-01-11","18:29:00","مي سليمان الدخيل",2.3083333333343035,13667,"Dr IKRAM RABEH  AYED","Clinical complaints","5. Communication",".3.Skills and \nConduct","1.2.1.Miscoordination"," في صباح يوم 8 January اخبرتنا الدكتوره بالقيام بتحاليل وبعدها نذهب للمنزل, بعد القيام بالتحليل وظهور\nنتيجة تحليل واحده اخبرتنا ان ننتظر ساعتان للتحاليل الاخرى لكي نستطيع الخروج من المستشفى وفور صدور\nالنتايج ستأتي، اصبحت الساعه ٧ مساءً ونحن لازلنا ننتظرها، وعندها سالنا الممرضه اين الدكتوره فأخبرتها بانها\nخرجت وانتهى دوامها! وعندما بحثنا عن طبيب اخر اخبرنا بانها كتبت خطتكم العلاجية وذهبت!! لماذا تخرج\nولم تخبرنا بشيء ونحن ننتظرها (رغم انها اخبرتنا من الصباح بانها ستأتي الينا لتطلعنا على النتائج)","On the morning of January 8th, the doctor told us to get some tests done and then go home. After the tests were done and one result came back, she told us to wait two hours for the other tests so we could leave the hospital. She said the results would come as soon as they were available. It was 7 PM and we were still waiting. We asked the nurse where the doctor was, and she told us she had left and her shift was over! When we looked for another doctor, he told us she had written our treatment plan and left! Why did she leave without telling us anything while we waited (even though she had told us that morning she would come to give us the results)?",null,"Patient",{"$nulls":19},2149,30302944,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-01-31T13:56:00","ابرار بندر الشمري","24 Hours",null,"ابرار بندر الشمري",1,{"$f":"CJ24/CJ27","v":{"v":0.05555555555555555,"d":"5.56%"}},1,1,0,0,1,null,null,"Total",{"$f":"CT21+CT22+CT23","v":15},{"v":1,"d":"100.00%"},5,1,1,8,{"$f":"CZ21+CZ22+CZ23","v":15}]
[null,23,2059,30118804,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2024-01-09T10:06:00","مي سليمان الدخيل","72 Hours","2024-01-09","10:06:00","مي سليمان الدخيل","2024-01-09","10:06:00",{"$nulls":3},"2024-01-09","10:23:00","مي سليمان الدخيل",{"$f":"(T25+U25)-(P25+O25)","v":0.011805555557657499},"2024-01-10","14:40:00","مي سليمان الدخيل",{"$f":"(Y25+X25)-(T25+U25)","v":1.1784722222218988},{"$nulls":3},-45301.61111111111,{"$nulls":4},-45300.43263888889,{"$nulls":3},-45300.43263888889,null,null,-45300.43263888889,"2024-01-11","19:19:00","مي سليمان الدخيل",2.3722222222204437,null,null,"Clinical complaints","5. Communication",".3.Skills and \nConduct","5.1.1.Miscommunication with Patient","تم رفض استقبال المريض من قبل الطبيب علما انه تم حضوره للعيادة في الوقت المحدد وكان الطبيب فض واسلوبه غير لائق مع والدة المريض وطلب اخراجها من المستشفى وقال رجعو لها فلوسها وقام بإهانتها شخصيا وطردها.","The patient was refused admission by the doctor, even though he arrived at the clinic on time. The doctor was rude and his manner was inappropriate towards the patient’s mother. He asked her to leave the hospital and told her to return her money. He personally insulted her and expelled her.",null,"Patient",{"$nulls":9},"In-Patient",0,{"$f":"BP25/BP28","v":{"v":0,"d":"0.00%"}},{"$nulls":7},2150,30217804,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-01-31T15:51:00","امال ماهل القحطاني","72 Hours",null,"امال ماهل القحطاني",3,{"$f":"CJ25/CJ27","v":{"v":0.16666666666666666,"d":"16.67%"}},0,1,0,1,3]
[null,24,2060,30237906,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-01-09T11:35:00","مي سليمان الدخيل","24 Hours","2024-01-09","11:35:00","مي سليمان الدخيل","2024-01-09","11:35:00",{"$nulls":3},"2024-01-09","11:43:00","مي سليمان الدخيل",0.005555555551836733,{"$nulls":3},-45300.48819444444,{"$nulls":3},0,{"$nulls":4},-45300.48819444444,{"$nulls":3},-45300.48819444444,"2024-01-09","16:51:00",0.21388888888759539,"2024-01-10","08:45:00","مي سليمان الدخيل",0.8763888888934162,null,null,"Clinical complaints","5. Communication","3.1.Administrative\nPolicies and\nProcedures","6.3.2.Breach of patient privacy","احترام المريض و عدم الطلب منه فتح علبة البول المطلوب للتحليل و الاكتفاء بوضع العينة وارتداء القفاز وقت استلام وضع العينات في مكانها المخصص و إعطاء تعليمات للمتخصصين بتقدير و احترام المراجع و عدم الطلب منه فتح العينة للتأكد من اسم الشخص حيث لا بد من اظهار الاحترام لكبار السن.\nحاليا اطالب برد اعتبار معنوي من ادارة المختبر على سوء التعامل لديهم و تحسين التعامل مع المرضى في المختبر.","Respecting the patient and not asking them to open the urine collection container for analysis is essential. Simply place the sample in the designated container and wear gloves when receiving it. Instruct staff to treat patients with respect and not ask them to open the container to verify their name, as this is especially important for the elderly.\n\nI am currently demanding a formal apology from the laboratory administration for their poor treatment of patients and an improvement in patient care.",null,"Patient",{"$nulls":9},"Out-Patient",6,{"$f":"BP26/BP28","v":{"v":0.75,"d":"75.00%"}},{"$nulls":17},"مي سليمان الدخيل",6,{"$f":"CJ26/CJ27","v":{"v":0.3333333333333333,"d":"33.33%"}},4,4,0,6,6,null,null,"Patient’s relatives",15,{"$f":"CT26/BP41","v":{"v":0.23076923076923078,"d":"23.08%"}}]
[null,25,2063,30225858,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2024-01-10T14:00:00","امال ماهل القحطاني","More than 72 Hours","2024-01-10","14:00:00","امال ماهل القحطاني","2024-01-10","14:00:00","2024-01-14","13:20:00","امال ماهل القحطاني","2024-01-14","13:45:00","امال ماهل القحطاني",3.9895833333284827,"2024-01-15","13:30:00","مي سليمان الدخيل",0.9895833333357587,{"$nulls":3},-45306.5625,{"$nulls":4},-45305.572916666664,{"$nulls":3},-45305.572916666664,null,null,-45305.572916666664,"2024-01-22","13:39:00","امال ماهل القحطاني",7.9958333333343035,4918,"Dr NIBAL RADWAN OKLEH SHAWAKFAH","Clinical complaints","6. Humanness / Caring","1.5.Diagnosis","1.1.2. Inadequate/incomplete assessment","تم حضور الابن بدر مع والدته يوم الثلاثاء 9 يناير وطلبت تحليل شامل حيث انه كان لديه في الصغر ارتجاع للبول للكلى ووزنه الزائد وقصر القامة وعند مراجعتي انا والده للكتور هذا اليوم لاستعراض النتائج تفاجأت بان الدكتور يهبرني ان بان هناك نقص شديد في فيتامين د حيث ان النتيجة 40 وعندما اخبرت الدكتور بان هذا النقص لايعتبر كبير بحكم معرفتي بالمعدل الطبيعي لفيتامين د بحكم ان اغلب الاسرة لديهم نقص يصل الى 10 واقل ويتناولون علاج لذلك وعندما احس الدكتور باني غير راضي عن وصفه بالنقص الشديد قام بالاتصال بدكتور اسمه محمد وساله عن المعدل الطبيعي للبالغين واخبره بان بدر نتيجته 40 اخبره الدكتور محمد بانه كما سمعته sufficient وللأسف لم اكن اصدق بان طبيب يستفسر من طبيب اخر عن المعدل الطبيعي لفيتامين د. حيث ان الثقة تهتز فوراً بما سوف يشرحه للمريض وعند سؤاله عن نتائج السكر ووظائف الكلى والكبد افاد بان والدته لم تطلب ذلك واخبرت الدكتور ان والدته طلبت تحليل شامل لبدر والمفترض ان يكون السكر ووظائف الكبد والكلى من ضمننها خصوصاً وانها بتدفع كاش وبدر واضح ان وزنه زائد 60 kg وتحليل السكر من اهم التحاليل لذلك وقد قمت بالذهاب للأخ صالح العبدان مدير العيادات الخارجية واتصل بالدكتور واخبره بان والدة بدر اخبرته بان لديه نقص في الشهية فكيف نقص في الشهية ووزنه 60 kg . ارغب بالتوضيح ومعرفة لماذا تم تشخيص بدر بالنقص  الشديد في الفيتامين ولماذا لم يتم عمل التحاليل الأخرى خصوصاً وان الحضور لاخر زياره كان لأخذ التحليل واقناعة بذلك اخذ منا وقت وجهد طويل لخوفه الشديد من الأبر وارجو اشعاري بما يتم  بانتظار ردكم . ","My son, Bader, came in with his mother on Tuesday, January 9th. She requested a comprehensive blood test because he had vesicoureteral reflux in his childhood, was overweight, and short in stature. When I, his father, went to the doctor that day to review the results, I was surprised to learn that he had a severe vitamin D deficiency, with a level of 40. When I told the doctor that this deficiency wasn't considered significant, given my knowledge of the normal range for vitamin D, he...Since most of the family members have a deficiency of 10 or less and are taking medication for it, and when Dr. Bani felt dissatisfied with his diagnosis of severe deficiency, he contacted a doctor named Muhammad and asked him about the normal range for adults. He told him that Badr's result was 40. Dr. Muhammad told him that, as he had heard, it was sufficient. Unfortunately, I couldn't believe that a doctor would ask another doctor about the normal range for Vitamin D.Trust is immediately shaken by what he will explain to the patient. When asked about the results of the blood sugar, kidney, and liver function tests, he stated that his mother hadn't requested them. He told the doctor that his mother had requested a comprehensive analysis for Bader, which should have included blood sugar, liver, and kidney function tests, especially since she was paying in cash. Bader is clearly overweight (60 kg), and a blood sugar test is one of the most important tests. Therefore, I went to Mr. Saleh Al-Abdan, the director of the outpatient clinics, who contacted the doctor and informed him that Bader's mother had told him he had a loss of appetite.How can his appetite be reduced when he weighs 60 kg? I would like clarification and to know why Bader was diagnosed with a severe vitamin deficiency and why other tests were not done, especially since the last visit was to get the test results and convincing him of this took a long time and effort because of his extreme fear of needles. Please keep me informed of what is happening. I await your response.",null,"Patient",{"$nulls":9},"ER",2,{"$f":"BP27/BP28","v":{"v":0.25,"d":"25.00%"}},{"$nulls":17},"Total",18,{"v":1,"d":"100.00%"},5,6,0,7,18]
[null,26,2064,"ALHH.0030169101","ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-01-10T19:39:00","امال ماهل القحطاني","More than 72 Hours","2024-01-10","18:35:00","امال ماهل القحطاني","2024-01-10","19:39:00","2024-01-14","12:40:00","امال ماهل القحطاني","2024-01-14","13:05:00","امال ماهل القحطاني",3.726388888891961,{"$nulls":3},-45305.54513888889,{"$nulls":3},0,{"$nulls":4},-45305.54513888889,{"$nulls":3},-45305.54513888889,"2024-01-14","18:50:00",0.2395833333284827,"2024-01-22","13:40:00","امال ماهل القحطاني",8.024305555554747,null,null,"Management complaints","5. Communication","4.3.Delays","4.3.5.Delayed test result","تم عمل فحوصات تشمل (صورة كاملة للدم و هرمون الغدة الدرقية و فحص بول و مخزون الحديد) يوم الإثنين ٨ يناير لم تظهر النتيجة في التطبيق لمدة ٤٨ ساعة ولم يتم الرد من قبل المختبر على المكالمات المتكررة وعند توجهي اليوم لاستقبال المختبر أخبروني أن النتيجة غير ظاهرة وطلبوا مني الدخول لغرفة الفحص لأخذ عينة دم جديدة عندها أخبرتهم ان النتيجة لزوجتي وليست لي!!! فذهب موظف من استقبال المختبر لجهة المختبر و بعد\nسؤالهم لي اكثر من مرة عن نوع الفحوصات المعمولة وبعد ما يزيد عن ٣٠ دقيقه اخبرني ان النتائج جاهزة دون ابداء اي اسباب للتأخير غير المبرر والمفهوم طلبت مقابلة المدير واخبرته بشكل واضح ليس لدي مشكلة بالتاخير لكن اريد ان افهم السبب فكانت ردوده فظه وغير لائقة وعندما اخبرته انه نتائج هذه التحاليل لا تأخد اكثر من ساعات اخبرني غير صحيح (مين قلك ) وعند سؤالي عن موعد صدور النتائج أطلعني على نتائج الفحوصات على شاشة الكمبيوتر وكان جليا ان تاريخ النتيجه هو ١٠ يناير الساعة ٥:٤٥م اي عندما قدمت للمستشفى وسألت عند الموضوع ( هنا اخبرته ان النتيجة مدخله على النظام الآن) قال لا هذا وقت طباعة النتيجة لك علماً انه لم يتم طباعة اي نتيجة ورقية لي ومراراً لم يتم التجاوب والتوضيح انه هناك خطأ ما  في سؤالي له عن سبب عدم ظهور النتيجة على التطبيق قال يعني (هو لما حظرتك تشيك على التطبيق لازم تشوف النتيجة)  أخبرته انني ارغب بالتقدم بشكوى سألته عن مكاتب الادراة تم ابلاغي ( دور لحالك بالمستشفى) وعن اسمه رفض ايضاً الإدلاء باسمه في تصرف غير مقبول من موظف باختصار، أنا الان غير مقتنع بالنتيجة وأشك في صحتها بشكل كامل اضافة لذلك تصرف الموظف كان غير لائق","Blood tests were conducted (complete blood count, thyroid hormone test, urine test, and iron stores) on Monday, January 8. The result did not appear in the application for 48 hours, and the laboratory did not respond to repeated phone calls. When I went today to the laboratory reception, they told me that the result was not showing and asked me to enter the examination room to take a new blood sample. At that point, I informed them that the result was for my wife, not for me!!! A staff member from the laboratory reception went to the laboratory section, and after asking me several times about the type of tests performed, and after more than 30 minutes, he informed me that the results were ready without giving any reasons for the unjustified and incomprehensible delay.\nI requested to meet the manager and clearly told him that I do not have a problem with the delay, but I want to understand the reason. His responses were rude and inappropriate. When I told him that the results of these tests do not take more than hours, he said that this was not correct (“Who told you?”). When I asked about the time the results were issued, he showed me the test results on the computer screen, and it was clear that the result date was January 10 at 5:45 PM, which was when I came to the hospital and inquired about the matter (here I informed him that the result was entered into the system at that moment). He said, “No, this is the time of printing the result for you,” noting that no paper result was printed for me. Repeatedly, there was no response or clarification that there was some mistake. When I asked him about the reason the result did not appear in the application, he said, “So when you check the application, you must see the result?”\nI informed him that I wish to file a complaint. When I asked about the administration offices, I was told, “Look for them yourself in the hospital,” and he also refused to provide his name, which is unacceptable behavior from an employee. In short, I am now not convinced of the result and completely doubt its validity. In addition to that, the employee’s behavior was inappropriate",null,"Patient",{"$nulls":9},"Total",8,{"$f":"BQ27+BQ26+BQ25","v":{"v":1,"d":"100.00%"}},{"$nulls":27},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,27,2068,30305850,"ذوي المراجع","العيادات الخارجية","الإداري","قسم المالية","2024-01-13T16:08:00","مي سليمان الدخيل","24 Hours","2024-01-13","16:08:00","مي سليمان الدخيل","2024-01-13","16:08:00","2024-01-15","19:07:00","مي سليمان الدخيل","2024-01-15","19:14:00","مي سليمان الدخيل",2.1291666666656965,{"$nulls":3},-45306.80138888889,{"$nulls":3},0,{"$nulls":4},-45306.80138888889,"2024-01-16","16:00:00","ابرار بندر الشمري",0.8652777777751908,null,null,-45306.80138888889,{"$nulls":3},-45306.80138888889,null,null,"Management complaints","5. Communication","3.4.Finance and\nBilling","3.1.4.Required Service not obtained"," تم حجز موعد عند الدكتور محمود فوزي ودفع مبلغ ختان قدره ٧٠٠ ريال وبعد الدفع والزيارة الثانية رفض الا بتقرير طبي من مسالك بولية ، وجينا المرة الثالثة وتم الرفض ايضا وبعد الذهاب لدكتور اخر عمل له الختان بكل يسر وسهولة، حاليا نطالب باسترجاع مبلغ الختان لرفض الدكتور محمود فوزي عمل العمليه لثلاث مرات متتاليه!","An appointment was booked with Dr. Mahmoud Fawzi and a circumcision fee of 700 riyals was paid. After payment and the second visit, he refused unless there was a medical report from a urologist. We came for the third time and it was also refused. After going to another doctor, the circumcision was performed very easily and smoothly. We are now requesting a refund of the circumcision fee due to Dr. Mahmoud Fawzi’s refusal to perform the procedure three consecutive times!",null,"Patient",{"$nulls":9},"Medical",1,{"$f":"BP29/BP33","v":{"v":0.125,"d":"12.50%"}},{"$nulls":7},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,"Patients",18,{"$f":"CJ29/BP41","v":{"v":0.27692307692307694,"d":"27.69%"}},{"$nulls":7},5,1,1,8]
[null,28,2068,30305850,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية (أطفال)","2024-01-13T19:33:00","مي سليمان الدخيل","24 Hours","2024-01-13","16:08:00","مي سليمان الدخيل","2024-01-13","16:08:00","2024-01-15","19:07:00","مي سليمان الدخيل","2024-01-15","19:14:00","مي سليمان الدخيل",2.1291666666656965,{"$nulls":3},-45306.80138888889,{"$nulls":3},0,{"$nulls":4},-45306.80138888889,"2024-01-16","16:00:00","ابرار بندر الشمري",0.8652777777751908,"2024-01-16","09:07:00",0.578472222223354,{"$nulls":3},-45306.80138888889,4903,"Dr MAHMOUD FAWZY ABDELFATTAH ABDELHALIM","Relationship Complaints ","5. Communication","5.1.Patient-staff communication","5.1.2.Poor provider-patient communication"," تم حجز موعد عند الدكتور محمود فوزي ودفع مبلغ ختان قدره ٧٠٠ ريال وبعد الدفع والزيارة الثانية رفض الا بتقرير طبي من مسالك بولية ، وجينا المرة الثالثة وتم الرفض ايضا وبعد الذهاب لدكتور اخر عمل له الختان بكل يسر وسهولة، حاليا نطالب باسترجاع مبلغ الختان لرفض الدكتور محمود فوزي عمل العمليه لثلاث مرات متتاليه!","An appointment was booked with Dr. Mahmoud Fawzi and a circumcision fee of 700 riyals was paid. After payment and the second visit, he refused unless there was a medical report from a urologist. We came for the third time and it was also refused. After going to another doctor, the circumcision was performed very easily and smoothly. We are now requesting a refund of the circumcision fee due to Dr. Mahmoud Fawzi’s refusal to perform the procedure three consecutive times!",null,"Patient",{"$nulls":9},"Admin",7,{"$f":"BP30/BP33","v":{"v":0.875,"d":"87.50%"}},{"$nulls":7},"ابرار بندر الشمري",14,{"$f":"BZ30/BZ33","v":{"v":0.5833333333333334,"d":"58.33%"}},9,1,1,3,14,{"$nulls":12},{"$f":"CS29/CT26","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"CT29/CT26","v":{"v":0.06666666666666667,"d":"6.67%"}},{"$f":"CU29/CT26","v":{"v":0.06666666666666667,"d":"6.67%"}},{"$f":"CV29/CT26","v":{"v":0.5333333333333333,"d":"53.33%"}}]
[null,29,2069,30071173,"مراجع","الطوارئ","الإداري","مكتب التنويم","2024-01-14T12:44:00","امال ماهل القحطاني","More than 72 Hours","2024-01-14","12:38:00","امال ماهل القحطاني","2024-01-14","12:44:00","2024-01-14","13:08:00","امال ماهل القحطاني","2024-01-14","13:16:00","امال ماهل القحطاني",0.022222222221898846,"2024-01-16","12:10:00","امال ماهل القحطاني",1.9541666666700621,"2024-01-18","10:31:00","امال ماهل القحطاني",1.9312500000014552,{"$nulls":4},-45305.552777777775,{"$nulls":3},-45305.552777777775,"2024-01-16","14:36:00",2.055555555554747,"2024-01-22","13:38:00","امال ماهل القحطاني",8.015277777783922,15697,"SARAH KHALIFAH BIN MOKLEF ALANAZI","Management complaints","5. Communication","5.1.Patient-staff \ncommunication","6.2.1.Inappropriate/aggressive behavior","تم حضور لقسم الطوارئ وتم طلب حضور المسؤل وحضرت الموظفه ساره من مكتب التنويم وتم النقاش فيما يخص البنود المفترض ان يتم التوقيع عليها من قبلي وبعد النقااش تم رفع الصوت من قبل الموظفة وعند سؤالي وطلب التوضيح اكثر لم يتم التجاوب ويتم ابلاغي بالتوقيع فقط ومن ثم تم خروجها بدون اكمال النقاش وعدم احترامي والتعامل بطريقة غير لائقه من قبل الموظفة . ","I attended the Emergency Department and requested the presence of the person in charge. Ms. Sarah from the admission office came, and a discussion took place regarding the clauses that I was supposed to sign. During the discussion, the employee raised her voice, and when I asked for further clarification, there was no response, and I was simply told to sign. She then left without completing the discussion, showing disrespect and behaving in an inappropriate manner.",null,"Patient",{"$nulls":9},"Nursing",0,{"$f":"BP31/BP33","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"امال ماهل القحطاني",3,{"$f":"BZ31/BZ33","v":{"v":0.125,"d":"12.50%"}},2,0,1,0,3,null,null,"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[3,30,2074,20050079,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-01-16T12:16:00","امال ماهل القحطاني","24 Hours","2024-01-16","12:16:00","امال ماهل القحطاني","2024-01-16","12:16:00",{"$nulls":3},"2024-01-16","12:16:00","امال ماهل القحطاني",0,{"$nulls":3},-45307.51111111111,{"$nulls":3},0,{"$nulls":4},-45307.51111111111,{"$nulls":3},-45307.51111111111,null,null,-45307.51111111111,"2024-01-16","12:36:00","امال ماهل القحطاني",0.013888888890505768,null,null,"Management complaints","5. Communication","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","تم طلب لاجراء منظار لابني وتم رفع الطلب علما انه تم ابلاغي بالموافقه على التخدير والمنظار ورفض التنويم وتم الدفع كاش وبعد الانتهاء من الاجراء اتضح وجود موافقه على التنويم وتم الرجوع للمستشفى وتم رفض التعويض  بانتظار التوضيح فيما يخص الموافقه والتعويض .","A request was made to perform an endoscopy for my son, and the request was submitted. I was informed that there was approval for anesthesia and the endoscopy, and that admission was not approved. Payment was made in cash. After completing the procedure, it became clear that there was approval for admission. We returned to the hospital, and compensation was refused. We are awaiting clarification regarding the approval and the compensation.",null,"Hospital",{"$nulls":9},"Support Services",0,{"$f":"BP32/BP33","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"مي سليمان الدخيل",7,{"$f":"BZ32/BZ33","v":{"v":0.2916666666666667,"d":"29.17%"}},4,0,1,2,7,null,null,5,5,0,8,{"$nulls":6},"In-Patient",7,{"$f":"CT32/CT35","v":{"v":0.4666666666666667,"d":"46.67%"}}]
[null,31,2076,30308966,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2024-01-16T17:56:00","ابرار بندر الشمري","48 Hours","2024-01-16","17:56:00","ابرار بندر الشمري","2024-01-16","17:56:00",{"$nulls":3},"2024-01-16","18:01:00","ابرار بندر الشمري",0.003472222226264421,"2024-01-17","17:47:00","مي سليمان الدخيل",0.9902777777751908,{"$nulls":3},-45308.74097222222,{"$nulls":4},-45307.75069444445,"2024-01-18","14:36:00","ابرار بندر الشمري",1.8576388888832298,"2024-01-17","18:59:00",1.0402777777781012,{"$nulls":3},-45307.75069444445,null,null,"Management complaints","5. Communication","3.1.Administrative\nPolicies and\nProcedures","4.1.3.Patient admission refusal","رفضو استقبال المريض مع العلم ان فئة تامينه تدخله المستشفى بدون موافقه مسبقه .. ","They refused to admit the patient, even though his insurance category allows him to be admitted to the hospital without prior approval.",null,"Patient",{"$nulls":9},"Total",8,{"$f":"BQ32+BQ31+BQ30+BQ29","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"Total",{"$f":"BZ30+BZ31+BZ32","v":24},{"v":1,"d":"100.00%"},{"$f":"CB30+CB31+CB32","v":15},1,3,5,24,null,null,{"$f":"CI32/CJ29","v":{"v":0.2777777777777778,"d":"27.78%"}},{"$f":"CJ32/CJ29","v":{"v":0.2777777777777778,"d":"27.78%"}},{"$f":"CK32/CJ29","v":{"v":0,"d":"0.00%"}},{"$f":"CL32/CJ29","v":{"v":0.4444444444444444,"d":"44.44%"}},{"$nulls":6},"Out-Patient",8,{"$f":"CT33/CT35","v":{"v":0.5333333333333333,"d":"53.33%"}}]
[null,32,2079,30048922,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأوعية الدموية","2024-01-16T18:56:00","مي سليمان الدخيل","48 Hours","2024-01-16","18:49:00","مي سليمان الدخيل","2024-01-16","18:56:00","2024-01-16","19:03:00","مي سليمان الدخيل","2024-01-16","19:05:00","مي سليمان الدخيل",6.2499999985448085E-3,"2024-01-17","18:12:00","مي سليمان الدخيل",0.9631944444408873,{"$nulls":3},-45308.75833333333,{"$nulls":4},-45307.79513888889,{"$nulls":3},-45307.79513888889,"2024-01-18","00:11:00",1.2125000000014552,"2024-01-18","15:31:00","ابرار بندر الشمري",1.851388888884685,8763,"Dr KHALID ABDULRAHMAN SALEM ALBREKEIT","Clinical complaints","6. Humanness / Caring","1.5.Diagnosis","3.1.4.Required Service not obtained","رفض الاطلاع على تقاريري واشعتي من مستشفى آخر ومحاولة اقناعي بعمل جديدة على تكلفة التأمين وحين رفضت ، رفض\nتشخيصي.","He refused to look at my reports and scans from another hospital and tried to convince me to do a new one at the cost of insurance, and when I refused, he rejected my diagnosis.",null,"Patient",{"$nulls":39},"ER",0,{"$f":"CT34/CT35","v":{"v":0,"d":"0.00%"}}]
[null,33,2083,30309788,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2024-01-17T18:32:00","مي سليمان الدخيل","More than 72 Hours","2024-01-17","14:40:00","مي سليمان الدخيل","2024-01-17","18:32:00","2024-01-18","15:57:00","مي سليمان الدخيل","2024-01-18","16:07:00","مي سليمان الدخيل",0.8993055555547471,"2024-01-20","17:01:00","مي سليمان الدخيل",2.037499999998545,"2024-01-22","14:12:00","مي سليمان الدخيل",1.882638888891961,{"$nulls":4},-45309.67152777778,{"$nulls":3},{"$f":"(AL35+AK35)-(U35+T35)","v":-45309.67152777778},"2024-01-24","09:04:00",5.70625000000291,"2024-01-24","15:22:00","مي سليمان الدخيل",5.96875,4843,"Dr YAMINE   KERARMA","Clinical complaints","6. Humanness / Caring","1.5.Diagnosis","1.5.1.Errors in diagnosis"," راجعت اثنين من الاطباء بقسم الاطفال بغرض فحص ابني الذي يعاني من السعال والحراره و بعد عمل صوره\nاشعه تبين ان لديه التهاب حاد بالرئه . كان رأي الاطباء اعطاؤه دواء عادي و رغم طلبنا من احد الطبيبين فحص\nالاكسجين لابني الا انها رفضت بدعوى انها يمكنها تمييز نقص الاكسجين عند الطفل بعينها المجرده بسبب خبرتها\nو انه لا يظهر عليه اي اعراض . و طلبت منا مراجعه الطواريء لصرف الادويه و عندما راجعنا الطواريء قامو بعمل\nالاجراء الروتيني و هو فحص ال2spo تبين ان مستوى الاكسجين لدى طفلي ذو العامين هو ٨١ ! و بناء عليه تم\nتحويله مباشره للعنايه المركزه و رقد بالمستشفى لمدة ٥ ايام !! لا يمكنني تخيل ما كان سيحصل لو اني سمعت\nكلامهم ولم اتبع حدسي و اطلب فحص الاكسجين! \nحاليا اتمنى ان يكون فحص الاكسجين والضغط اجراء روتيني و اجباري قبل كل مراجعه وقبل الدخول عند الطبيب ( كما هو\nمتعارف عليه بكل العالم). و ان يستعمل الاطباء الادوات الطبيه المتاحه لهم بدلا من اتباع اعينهم المجرده ان امكن.","I consulted two doctors in the Pediatrics Department to examine my son, who was suffering from cough and fever. After an X-ray was performed, it was found that he had acute pneumonia. The doctors’ opinion was to give him regular medication. Despite our request to one of the two doctors to check my son’s oxygen level, she refused, claiming that she could recognize oxygen deficiency in a child with her naked eye due to her experience and that he did not show any symptoms. She asked us to go to the Emergency Department to receive the medications.\nWhen we went to the Emergency Department, they performed the routine procedure, which is checking SpO2. It turned out that my two-year-old child’s oxygen level was 81! Accordingly, he was immediately transferred to the Intensive Care Unit and was hospitalized for 5 days!! I cannot imagine what would have happened if I had listened to them and not followed my instinct to request an oxygen check!\nCurrently, I hope that checking oxygen and blood pressure will become a routine and mandatory procedure before every visit and before entering the doctor’s office (as is customary worldwide). I also hope that doctors will use the medical tools available to them instead of relying solely on their naked eyes whenever possible.",null,"Patient",{"$nulls":19},"MOH",24,{"$f":"BZ35/BP41","v":{"v":0.36923076923076925,"d":"36.92%"}},{"$nulls":7},"In-Patient",2,{"$f":"CJ35/CJ38","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$nulls":7},"Total",15,{"v":1,"d":"100.00%"}]
[null,43,2086,30185001,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2024-01-18T12:51:00","ابرار بندر الشمري","24 Hours","2024-01-18","12:51:00","ابرار بندر الشمري","2024-01-18","12:51:00",{"$nulls":3},"2024-01-18","13:03:00","ابرار بندر الشمري",8.333333331393078E-3,{"$nulls":3},-45309.54375,{"$nulls":3},0,{"$nulls":4},-45309.54375,{"$nulls":3},-45309.54375,"2024-01-18","13:27:00",0.016666666670062114,"2024-01-18","17:43:00","ابرار بندر الشمري",0.19444444444525288,null,null,"Management complaints","5. Communication","3.4.Finance and\nBilling","3.4.3.Calculate Additional amount","تم رفع طلب لتامين وتم الموافقه من قبل التامين وتم احتساب رسوم زياده لتويم . ","An insurance application was submitted and approved by the insurance company, and additional fees were calculated for the twinning service.",null,"Patient",{"$nulls":29},"Out-Patient",15,{"$f":"CJ36/CJ43","v":{"v":0.8333333333333334,"d":"83.33%"}},{"$nulls":7},"Medical",10,{"$f":"CT36/CT40","v":{"v":0.6666666666666666,"d":"66.67%"}}]
[null,35,2086,30185001,"وزارة الصحة","التنويم","الإداري","قسم المالية","2024-01-18T12:51:00","ابرار بندر الشمري","24 Hours","2024-01-18","12:51:00","ابرار بندر الشمري","2024-01-18","12:51:00",{"$nulls":3},"2024-01-18","13:03:00","ابرار بندر الشمري",8.333333331393078E-3,{"$nulls":3},-45309.54375,{"$nulls":3},0,{"$nulls":4},-45309.54375,{"$nulls":3},-45309.54375,"2024-01-18","15:13:00",0.09027777778101154,"2024-01-18","17:43:00","ابرار بندر الشمري",0.19444444444525288,null,null,"Management complaints","5. Communication","3.4.Finance and\nBilling","3.4.3.Calculate Additional amount","تم رفع طلب لتامين وتم الموافقه من قبل التامين وتم احتساب رسوم زياده لتويم . ","An insurance application was submitted and approved by the insurance company, and additional fees were calculated for the twinning service.",null,"Patient",{"$nulls":19},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":6},"ER",1,{"$f":"CJ37/CJ43","v":{"v":0.05555555555555555,"d":"5.56%"}},{"$nulls":7},"Admin",2,{"$f":"CT37/CT40","v":{"v":0.13333333333333333,"d":"13.33%"}}]
[null,36,2087,24761,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-01-18T13:03:00","ابرار بندر الشمري","24 Hours","2024-01-18","13:03:00","ابرار بندر الشمري","2024-01-18","13:03:00",{"$nulls":3},"2024-01-18","13:13:00","ابرار بندر الشمري",0.006944444445252884,{"$nulls":3},-45309.55069444444,{"$nulls":3},0,{"$nulls":4},-45309.55069444444,{"$nulls":3},-45309.55069444444,"2024-01-18","14:31:00",0.05416666666860692,"2024-01-18","17:37:00","ابرار بندر الشمري",0.18333333333430346,null,null,"Clinical complaints","1. Quality","4.3.Delays","4.3.5.Delayed test result","تاخير في رفع فحص ماقبل الزواج رغم ظهور النتائج في النظام . ","There is a delay in uploading the premarital medical examination results despite the results appearing in the system.",null,"Patient",{"$nulls":19},15,1,3,5,{"$nulls":6},"Total",18,{"$f":"CJ38/CJ43","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"Nursing",2,{"$f":"CT38/CT40","v":{"v":0.13333333333333333,"d":"13.33%"}}]
[null,37,2088,30308966,"مجلس الضمان الصحي","الطوارئ","الإداري","استقبال الطوارئ","2024-01-18T14:36:00","ابرار بندر الشمري","24 Hours","2024-01-18","13:03:00","ابرار بندر الشمري","2024-01-18","13:03:00",{"$nulls":3},"2024-01-18","13:13:00","ابرار بندر الشمري",0.006944444445252884,{"$nulls":3},-45309.55069444444,{"$nulls":3},0,{"$nulls":4},-45309.55069444444,{"$nulls":3},-45309.55069444444,null,null,-45309.55069444444,"2024-01-18","17:37:00","ابرار بندر الشمري",0.18333333333430346,null,null,"Management complaints","5. Communication","3.1.Administrative\nPolicies and\nProcedures","4.1.3.Patient admission refusal","رفضو استقبال المريض مع العلم ان فئة تامينه تدخله المستشفى بدون موافقه مسبقه .","They refused to admit the patient, even though his insurance category allowed him to enter the hospital without prior approval.",null,"Patient",{"$nulls":19},{"$f":"BY38/BZ35","v":{"v":0.625,"d":"62.50%"}},{"$f":"BZ38/BZ35","v":{"v":0.041666666666666664,"d":"4.17%"}},{"$f":"CA38/BZ35","v":{"v":0.125,"d":"12.50%"}},{"$f":"CB38/BZ35","v":{"v":0.20833333333333334,"d":"20.83%"}},{"$nulls":6},"Medical",15,{"$f":"CJ39/CJ43","v":{"v":0.8333333333333334,"d":"83.33%"}},{"$nulls":7},"Support Services",1,{"$f":"CT39/CT40","v":{"v":0.06666666666666667,"d":"6.67%"}}]
[null,38,2089,30254489,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-01-18T15:51:00","مي سليمان الدخيل","More than 72 Hours","2024-01-18","15:43:00","مي سليمان الدخيل","2024-01-18","15:51:00","2024-01-18","16:04:00","مي سليمان الدخيل","2024-01-18","16:06:00","مي سليمان الدخيل",0.010416666664241347,"2024-01-20","17:00:00","مي سليمان الدخيل",2.0375000000058208,"2024-01-22","14:11:00","مي سليمان الدخيل",1.882638888884685,{"$nulls":4},-45309.67083333333,{"$nulls":3},-45309.67083333333,"2024-01-23","21:19:00",5.21736111111386,"2024-01-24","15:20:00","مي سليمان الدخيل",5.968055555560568,11936,"Dr AZZA JAFFAR BASHIR MOHAMED","Clinical complaints","1. Quality","1.4.Treatment","1.2.1.Miscoordination"," كشفت عند الدكتوره في العياده ووصفت لي وصفه طبيه وتأخرت في تنزيلها مع اني رجعت لها العياده وطلبت منها تنزلها\nولكن مانزلتها وكلمت الاستقبال لتنزيلها لكن مانزلتها الا لما رجعت البيت مع العلم اني من خارج الرياض واخذت\nاجازه وقت قصير واخذت موعد يوم الاحد معها وتم الغاء الموعد اليوم مافي اي مسوؤليه ولا انتظام! ","I saw the doctor at the clinic and she prescribed medication, but she was late in filling it out, even though I went back to the clinic and asked her to fill it out. She didn't fill it out, and I even called reception to have it filled out, but she didn't fill it out until I got home. Keep in mind that I'm from outside Riyadh and took a short leave of absence. I had an appointment with her on Sunday, but it was canceled today. There's no accountability or punctuality!",null,"Patient",{"$nulls":29},"Admin",3,{"$f":"CJ40/CJ43","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":7},"Total",15,{"v":1,"d":"100.00%"}]
[null,39,2090,1321129,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-01-19T00:50:00","مي سليمان الدخيل","24 Hours","2024-01-18","19:42:00","مي سليمان الدخيل","2024-01-19","00:50:00","2024-01-20","17:13:00","مي سليمان الدخيل","2024-01-20","17:15:00","مي سليمان الدخيل",1.6840277777810115,{"$nulls":3},-45311.71875,{"$nulls":3},0,{"$nulls":4},-45311.71875,{"$nulls":3},-45311.71875,"2024-01-20","17:30:00",0.010416666664241347,"2024-01-20","17:51:00","مي سليمان الدخيل",0.02500000000145519,null,null,"Management complaints","3. Institutional Issues","3.1.Administrative\nPolicies and\nProcedures","3.1.4.Required Service not obtained","رفض تحاليل قد ظهرت الموافقة عليها tsh , cbc , glocouse في تطبيق المستشفى .","The hospital application rejected tests that had already been approved (TSH, CBC, glucose).",null,"Patient",{"$nulls":9},"Total",65,{"$nulls":8},"In-Patient",2,{"$f":"BZ41/BZ44","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$nulls":7},"Nursing",0,{"$f":"CJ41/CJ43","v":{"v":0,"d":"0.00%"}}]
[null,40,2092,30060409,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2024-01-20T11:31:00","ابرار بندر الشمري","More than 72 Hours","2024-01-20","11:31:00","ابرار بندر الشمري","2024-01-20","11:31:00",{"$nulls":3},"2024-01-20","11:38:00","ابرار بندر الشمري",0.004861111112404615,"2024-01-21","13:11:00","ابرار بندر الشمري",1.0645833333328483,{"$nulls":3},-45312.549305555556,{"$nulls":4},-45311.48472222222,{"$nulls":3},-45311.48472222222,"2024-01-21","17:11:00",1.2312499999970896,"2024-01-24","18:56:00","ابرار بندر الشمري",4.304166666668607,null,null,"Management complaints","1. Quality","1.4.Treatment","2.1.6.Prescription of expired medication","تم صرف مكمل غذائي منتهي الصلاحية . ","An expired dietary supplement was dispensed.",null,"Patient",{"$nulls":19},"Out-Patient",18,{"$f":"BZ42/BZ44","v":{"v":0.75,"d":"75.00%"}},{"$nulls":7},"Support Services",0,{"$f":"CJ42/CJ43","v":{"v":0,"d":"0.00%"}}]
[null,41,2095,1810320,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-01-21T14:30:00","مي سليمان الدخيل","24 Hours","2024-01-21","14:30:00","مي سليمان الدخيل","2024-01-21","14:30:00",{"$nulls":3},"2024-01-21","15:04:00","مي سليمان الدخيل",0.023611111115314998,{"$nulls":3},-45312.62777777778,{"$nulls":3},0,{"$nulls":4},-45312.62777777778,{"$nulls":3},-45312.62777777778,"2024-01-22","09:57:00",0.7868055555518367,"2024-01-22","14:14:00","مي سليمان الدخيل",0.9652777777737356,null,null,"Management complaints","3.4.Finance and\nBilling","3.4.Finance and\nBilling","6.4.2.No/Invalid consent obtained","رفض تغطية العملية من قبل شركة التأمين التعاونية في المستشفى وذلك بسبب تشوه خلقي مع العلم بأن التأمين الخاص بنا مغطي للتشوه الخلقي.","The hospital's cooperative insurance company refused to cover the operation due to a congenital defect, even though our private insurance covers congenital defects.",null,"Hospital",{"$nulls":19},"ER",4,{"$f":"BZ43/BZ44","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":7},"Total",18,{"$f":"CJ43/CJ43","v":{"v":1,"d":"100.00%"}}]
[null,42,2097,30291618,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات الأطفال","2024-01-21T17:00:00","ابرار بندر الشمري","72 Hours","2024-01-21","17:00:00","ابرار بندر الشمري","2024-01-21","17:00:00",{"$nulls":3},"2024-01-21","17:03:00","ابرار بندر الشمري",2.0833333328482695E-3,"2024-01-21","20:18:00","مي سليمان الدخيل",0.13541666666424135,"2024-01-22","13:49:00","امال ماهل القحطاني",0.7298611111109494,{"$nulls":4},-45312.71041666667,{"$nulls":3},-45312.71041666667,"2024-01-22","10:32:00",0.7284722222175333,"2024-01-24","14:35:00","امال ماهل القحطاني",2.897222222221899,4918,"Dr NIBAL RADWAN OKLEH SHAWAKFAH","Management complaints","1. Quality","1.4.Treatment","3.1.4.Required Service not obtained","الشكوى هي بخصوص سوء تعامل مقدم الرعاية الصحية واحتياله الواضح والصريح على شركة التأمين والمريض!\n لأكثر من زياره لدى المستشفي اتضح ان الطفله لديها عسر هضم لاكتوز وتحتاج حليب قليل الاكتوز تم وصف لي حليب نان من قبل المستشفي تم استخدام العادي وتركيبة وكلها لم تناسب الطفله طلبت من الدكتور كتابة وصفه لحليب اخر افادني انه ممنوع من نفس المستشفي كتابة اي وصفه لصيدليه خارجيه فقط يتم كتابة وصفه للادوية والحليب المتوفر في صيدلية المستشفي!\nلكن الحليب المتوفر عندهم لم يناسب الطفله وكانت هناك زياره  للطوارىْ  حيث كانت الطفله عندها غازات شديده وعسر هضم بسبب الحليب وتم عمل سونار واشعه للبطن وتم كتابة تقرير من قبل الدكتورة لكن لم يتم صرف اي علاج ولا حليب اخر والعذر انه غير متوفر في الصيدلية وتم طلب كتابة وصفه طبية ليتم اخذها من صيدلية خارج المستشفي تم الرفض والعذر ايضاً ممنوع من ادارة المستشفي كتابة اي وصفات خارجيه فقط يتم كتابة المتوفر في صيدلية المستشفي وهذا يخالف وثيقة الضمان الصحي والبند ١١ من الوثيقه.","The complaint is regarding the poor conduct of the healthcare provider and his clear and explicit fraud against the insurance company and the patient.\nAfter multiple visits to the hospital, it became clear that the child has lactose intolerance and needs low-lactose milk. NAN milk was prescribed to me by the hospital. The regular type and the formula were both used, and neither suited the child. I requested the doctor to write a prescription for another type of milk. He informed me that he is prohibited by the hospital from writing any prescription for an external pharmacy and that prescriptions are only written for medications and milk available in the hospital pharmacy.\nHowever, the milk available there did not suit the child. There was also a visit to the Emergency Department when the child had severe gas and indigestion due to the milk. An ultrasound and abdominal X-ray were performed, and a report was written by the doctor, but no treatment or alternative milk was dispensed, with the excuse that it was not available in the pharmacy. I requested a medical prescription so that I could obtain it from a pharmacy outside the hospital, but this was refused, again with the excuse that hospital administration prohibits writing any external prescriptions and that only what is available in the hospital pharmacy can be prescribed. This contradicts the Health Insurance Policy and Clause 11 of the policy",null,"Patient",{"$nulls":19},"Total",{"$f":"BZ41+BZ42+BZ43","v":24},{"$f":"CA43+CA42+CA41","v":{"v":1,"d":"100.00%"}}]
[4,43,2101,30307349,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-01-22T13:34:00","امال ماهل القحطاني","24 Hours","2024-01-22","13:34:00","امال ماهل القحطاني","2024-01-22","13:34:00",{"$nulls":3},"2024-01-22","13:37:00","امال ماهل القحطاني",2.0833333328482695E-3,{"$nulls":3},-45313.56736111111,{"$nulls":3},0,{"$nulls":4},-45313.56736111111,{"$nulls":3},-45313.56736111111,"2024-01-22","14:37:00",0.04166666666424135,"2024-01-23","10:15:00","امال ماهل القحطاني",0.859722222223354,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.7.Sick leave issues","لم يتم اصدار الاجازه الى الان للمريض بتاريخ 16/1/2024","The sick leave certificate has not yet been issued for the patient as of 1/16/2024",null,"Patient",{"$nulls":19},"Medical",6,{"$f":"BZ45/BZ49","v":{"$error":"#DIV/0!"}}]
[null,44,2104,30194469,"مراجع","التنويم","الطبي","قسم عمليات الولادة","2024-01-22T17:44:00","امال ماهل القحطاني","48 Hours","2024-01-22","15:17:00","امال ماهل القحطاني","2024-01-22","17:44:00","2024-01-23","10:39:00","امال ماهل القحطاني","2024-01-23","13:33:00","امال ماهل القحطاني",0.8256944444437977,{"$nulls":3},-45314.56458333333,{"$nulls":3},0,{"$nulls":4},-45314.56458333333,{"$nulls":3},-45314.56458333333,"2024-01-23","16:45:00",0.13333333333139308,"2024-01-25","13:21:00","امال ماهل القحطاني",1.991666666668607,15251,"Dr WARDA ABDELHALIM HAMED ELEISAWY","Clinical complaints","6. Humanness / Caring","4.2.Patient \nDisposition ( final plan)","6.1.2.Neglect","تم طلب ابرة الظهر لزوجتي من قبل الطبيبه ورد المناوبه بقسم التوليد بدون الرجوع لملف المريضه علما ان الطبيبه المعالجه في الزيارات السابقه مروة حسني ابلغتنا بان ابرة الظهر لا يمكن اعطائها للمريضه بسبب حالتها الصحيه ووجود مشكلة بفقرات الظهر الاولى والخامسه علما انه تم النقاشوالشرح لطبيبه ورد بعدم اعطائها الابره ولكنها كانت مصره على ذلك وقمت بطلب الرجوع للملف والتاكد قبل عمل اي اجراء ابلغتني لا يوجد مشكله بين الفقرات واعطاء ابرة الظهر وبعد ذلك قمت برفض الاجراء لزوجتي واستدعاء طبيب التخديرللتاكد لعدم تجاوب الطبيبه معنا  وعندما حضر دكتور التخدير قائًلا لا أستطيع أن أعطي الزوجة إبرة الظهر لوجود مشكلة صحية ممكن تؤدي لشلل لاسمح الله لوجود مشكله بالفقرات كما تم ذكره سابقا اضافة الى تعامل الطبيبه الغير لائق مع المريضه وعدم صبرها على المريضه حيث انها اول ولاده لزوجتي وكانت تجربه جدا سئيه مما واجهت من تعامل من الطبيبه اثناء الولاده .. بانتظار الافاده والتحقيق في ذلك . ","A request was made for an epidural injection for my wife by the doctor on duty in the Maternity Department without referring to the patient’s file, noting that the treating doctor during previous visits, Dr. Marwa Hosny, had informed us that the epidural injection could not be given to the patient due to her health condition and the presence of a problem in the first and fifth lumbar vertebrae. It should be noted that the matter was discussed and explained to the duty doctor regarding not giving her the injection, but she insisted on proceeding. I requested that she refer back to the file and verify before performing any procedure. She informed me that there was no problem between the vertebrae and that the epidural would be administered. After that, I refused the procedure for my wife and called for the anesthesiologist to confirm due to the doctor’s lack of response to us. When the anesthesiologist arrived, he said, “I cannot give your wife the epidural injection due to a health issue that could lead to paralysis, God forbid, because of a problem in the vertebrae as previously mentioned.” In addition, the doctor’s inappropriate behavior toward the patient and her lack of patience with her should be noted, as this was my wife’s first delivery and it was a very bad experience due to the way the doctor treated her during labor. We are awaiting clarification and an investigation into this matter.",null,"Patient",{"$nulls":19},"Admin",12,{"$f":"BZ46/BZ49","v":{"$error":"#DIV/0!"}}]
[null,45,2105,30303597,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-01-22T17:23:00","مي سليمان الدخيل","24 Hours","2024-01-22","17:23:00","مي سليمان الدخيل","2024-01-22","17:23:00",{"$nulls":3},"2024-01-22","17:42:00","مي سليمان الدخيل",0.013194444443797693,{"$nulls":3},-45313.7375,{"$nulls":3},0,{"$nulls":4},-45313.7375,{"$nulls":3},-45313.7375,"2024-01-22","18:58:00",0.05277777777519077,"2024-01-22","19:20:00","مي سليمان الدخيل",0.06805555555183673,null,null,"Management complaints","6. Humanness / Caring","2.1.Medication &\nVaccination","4.3.8.Vaccinating delay","لم يظهر التطعيم في النظام","vaccination not appear on the system",null,"Patient",{"$nulls":19},"Nursing",6,{"$f":"BZ47/BZ49","v":{"$error":"#DIV/0!"}}]
[null,46,2107,30301934,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-01-23T14:42:00","مي سليمان الدخيل","24 Hours","2024-01-23","14:42:00","مي سليمان الدخيل","2024-01-23","14:42:00",{"$nulls":3},"2024-01-23","15:10:00","مي سليمان الدخيل",0.0194444444423425,{"$nulls":3},-45314.631944444445,{"$nulls":3},0,{"$nulls":4},-45314.631944444445,{"$nulls":3},-45314.631944444445,"2024-01-23","15:10:00",0,"2024-01-23","17:37:00","مي سليمان الدخيل",0.10208333333139308,null,null,"Management complaints","6. Humanness / Caring","2.1.Medication &\nVaccination","4.3.8.Vaccinating delay","لم يظهر التطعيم في النظام","vaccination not appear on the system",null,"Patient"]
[null,47,2110,30259928,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-01-23T20:00:00","مي سليمان الدخيل","More than 72 Hours","2024-01-23","19:54:00","مي سليمان الدخيل","2024-01-23","20:00:00","2024-01-24","19:35:00","مي سليمان الدخيل","2024-01-24","19:39:00","مي سليمان الدخيل",0.9854166666627862,"2024-01-27","12:03:00","مي سليمان الدخيل",2.6833333333343035,{"$nulls":3},-45318.50208333333,{"$nulls":4},-45315.81875,{"$nulls":3},-45315.81875,"2024-01-28","18:10:00",3.938194444446708,"2024-01-28","18:59:00","مي سليمان الدخيل",3.9722222222262644,null,null,"Clinical complaints","6. Humanness / Caring","1.3.Quality of Care","2.3.4.Poor hand-hygiene","تم سحب عينة دم من قبل ممرض غير مهتم بنظافته ، للاسف لابس قلفز في يد واحدة و اليد الثانية بدون قلفز ، و اظافرة\nطويلة متسخة ، شعر رأسه طويل و فيه قشرة ! بالرغم من انه يعمل في مكان حساس قد يسبب ذلك خطر عند عملية سحب الدم ، لذا ارجو الاهتمام بهذا الموضوع .","Artistic dolls were drawn by a nurse with poor hygiene; unfortunately, she was wearing gloves on one hand and not on the other, and her nails were long and of high quality Nigerian hair! Although she works somewhere that could cause danger during the blood draw, I would like attention to this matter.",null,"Patient"]
[null,48,2116,20265882,"مراجع","التنويم","الطبي","قسم عمليات الولادة","2024-01-25T08:53:00","مي سليمان الدخيل","More than 72 Hours","2024-01-24","17:33:00","مي سليمان الدخيل","2024-01-25","08:53:00","2024-01-25","16:04:00","مي سليمان الدخيل","2024-01-25","16:46:00","مي سليمان الدخيل",0.32847222222335404,"2024-01-27","12:02:00","مي سليمان الدخيل",1.8027777777751908,"2024-01-28","19:00:00","مي سليمان الدخيل",1.2902777777781012,"2024-01-29","14:42:00","مي سليمان الدخيل","The complaint was escalated due to the department's failure to respond",3.913888888891961,{"$nulls":3},-45316.69861111111,null,null,-45316.69861111111,{"$nulls":3},-45316.69861111111,15804,"SARAH   YOUSEF","Clinical complaints","6. Humanness / Caring",".3.Skills and \nConduct","1.3.1.Substandard clinical/nursing care","الطبيب المناوب سارة كان اسلوبها غير لائق بالتعامل  وكانت تقوم بعكس تعليمات النيرس والدكتورة  مروى واخصائي التخدير . بعد اعطائي ابرة التخدير بالظهر اخبرني اخصائي التخدير والنيرس بالجلوس ثابته دون التحرك لفتره من الزمن . لكن  بعد ثواني اتت د.سارة وقالت استلقي على اليمين واخبرتني بطريقة غير محترمه ( تسمين. هذا لفه . لفي عاليمين بصوت مرتفع ولا احترمت المريض ) وبعدها بقليل اختلفت مؤشرات نبض الطفل ولم ينتبه احد الا اخصائي التخدير . وقام بالصراخ عليهم لعدم انتباههم لمؤشرات الطفل . كان يوم سيئ جدا بغرفة الولاده رقم 3 . وكانت الطبيبة المناوبة سارة تتعامل معي كل البعد عن مايسمى احترافيه بالعمل وتخالف تعليمات الدكتورة الاساسية مروى والنيرس الفلبينيه واخصائي التخدير.  و ترى رأيها هو الصح وتخالف تعليمات الطاقم الطبي حولها وستكون هي السبب بعدم مراجعتي مره اخرى بالمستشفى كامل  مع المريض من سوء التعامل الذي واجهته . ","The on-duty doctor, Sarah, had an inappropriate manner of dealing with me and was acting contrary to the instructions of the nurse, Dr. Marwa, and the anesthesiologist. After receiving the epidural injection, the anesthesiologist and the nurse told me to sit still without moving for a period of time. But a few seconds later, Dr. Sarah came and told me to lie on my right side and spoke to me in an unprofessional manner (“turn to the right, roll over” in a loud voice, without respecting the patient). Shortly after, the baby’s vital signs changed, and no one noticed except the anesthesiologist, who shouted at them for not paying attention to the baby’s indicators. It was a very bad day in delivery room number 3. The on-duty doctor, Sarah, behaved in a way completely unprofessional, violating the main instructions of Dr. Marwa, the Filipino nurse, and the anesthesiologist. She insisted that her opinion was correct and disregarded the instructions of the surrounding medical staff. Her behavior will be the reason I will not visit this hospital again due to the poor treatment I faced.",null,"Patient"]
[null,49,2118,1730272,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-01-25T09:37:00","امال ماهل القحطاني","24 Hours","2024-01-25","09:37:00","امال ماهل القحطاني","2024-01-25","09:37:00",{"$nulls":3},"2024-01-25","09:37:00","امال ماهل القحطاني",0,{"$nulls":3},-45316.40069444444,{"$nulls":3},0,{"$nulls":4},-45316.40069444444,{"$nulls":3},-45316.40069444444,null,null,-45316.40069444444,"2024-01-25","13:18:00","امال ماهل القحطاني",0.1534722222277196,null,null,"Management complaints","5. Communication","5.1.Patient-staff \ncommunication","4.1.2.Poor availability and scheduling","تأخير في الرد من قبل الاداره وعند الحضور وطلب التواصل لم يكن هناك تجاوب من قبل المستشفى ","There was a delay in response from the administration, and upon arrival and requesting communication, there was no response from the hospital.",null,"Patient"]
[null,50,2121,30207627,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-01-27T15:33:00","ابرار بندر الشمري","More than 72 Hours","2024-01-27","15:33:00","ابرار بندر الشمري","2024-01-27","15:33:00",{"$nulls":3},"2024-01-27","15:46:00","ابرار بندر الشمري",0.009027777778101154,{"$nulls":3},-45318.65694444445,{"$nulls":3},0,{"$nulls":4},-45318.65694444445,"2024-01-30","18:45:00","ابرار بندر الشمري",3.124305555553292,"2024-01-27","16:42:00",0.038888888884685,{"$nulls":3},-45318.65694444445,null,null,"Management complaints","4. Accessibility","3.7.Medical records","3.1.4.Required Service not obtained","رفض اصدار تقرير طبي من شهر 5 . ","Refusal to issue a medical report from May."]
[null,51,2122,30110473,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2024-01-27T15:46:00","ابرار بندر الشمري","More than 72 Hours","2024-01-27","15:46:00","ابرار بندر الشمري","2024-01-27","15:46:00",{"$nulls":3},"2024-01-27","15:56:00","ابرار بندر الشمري",0.006944444445252884,"2024-01-28","18:21:00","ابرار بندر الشمري",1.100694444437977,"2024-01-30","17:41:00","امال ماهل القحطاني",1.9722222222262644,{"$nulls":4},-45318.66388888889,{"$nulls":3},-45318.66388888889,"2024-01-30","20:18:00",3.1819444444408873,"2024-02-01","13:06:00","ابرار بندر الشمري",4.881944444437977,null,null,"Management complaints","6. Humanness / Caring","1.3.Quality of Care","4.1.3.Patient admission refusal","تم حضور المريض الى الطوارى وكانت الحالة طارئه ولم يتم استقبال الحالة . ","The patient was brought to the emergency room, and the case was an emergency, but the patient was not admitted.",null,"Patient"]
[null,52,2123,30239611,"ذوي المراجع","التنويم","الخدمات المساندة","قسم النظافة","2024-01-27T17:11:00","مي سليمان الدخيل","24 Hours","2024-01-27","16:49:00","مي سليمان الدخيل","2024-01-27","17:11:00","2024-01-28","20:14:00","مي سليمان الدخيل","2024-01-29","14:38:00","مي سليمان الدخيل",1.8937500000029104,{"$nulls":3},-45320.60972222222,{"$nulls":3},0,{"$nulls":4},-45320.60972222222,"2024-01-30","13:28:00","ابرار بندر الشمري",0.9513888888905058,"2024-01-29","14:48:00",0.006944444445252884,{"$nulls":3},-45320.60972222222,null,null,"Clinical complaints","6. Humanness / Caring","1.3.Quality of Care","3.2.2.Poor cleanliness/sanitizing"," السلام عليكم نفيد اني بهذا اليوم رايت بقع من الدم بالبطانيه وكانت جديده وطلبنا تغييرها ووجدنا بقع مره اخرى فطلبنا تغيرها للمره الثالثه\n\nلذا نرجو منكم المحافظه على النظافه بشكل عام لكون ذلك مسبب للامراض.","Peace be upon you. We would like to inform you that today we found bloodstains on a new blanket. We asked for it to be changed, but we found more stains and asked for it to be changed a third time.\n\nTherefore, we urge you to maintain cleanliness in general, as this can cause illness.",null,"Patient"]
[null,53,2126,30299442,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأسنان","2024-01-28T14:40:00","مي سليمان الدخيل","24 Hours","2024-01-28","14:40:00","مي سليمان الدخيل","2024-01-28","14:40:00",{"$nulls":3},"2024-01-28","14:40:00","مي سليمان الدخيل",0,{"$nulls":3},-45319.61111111111,{"$nulls":3},0,{"$nulls":4},-45319.61111111111,{"$nulls":3},-45319.61111111111,null,null,-45319.61111111111,"2024-01-28","14:59:00","مي سليمان الدخيل",0.013194444443797693,null,null,"Management complaints","6. Humanness / Caring","1.3.Quality of Care","3.1.4.Required Service not obtained","المستفيده تفيد انه تم دفع مبلغ التركيبه وجات على الموعد ولم يتم خدمتها واعطائها التركيبه","The beneficiary reports that she paid for the treatment and arrived on time, but was not served or given the treatment.",null,"Patient"]
[null,54,2127,1411694,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-01-28T15:46:00","مي سليمان الدخيل","More than 72 Hours","2024-01-28","15:46:00","مي سليمان الدخيل","2024-01-28","15:46:00",{"$nulls":3},"2024-01-28","16:01:00","مي سليمان الدخيل",0.010416666664241347,"2024-01-29","14:07:00","مي سليمان الدخيل",0.9208333333299379,"2024-01-30","18:36:00","مي سليمان الدخيل",1.1868055555605679,{"$nulls":4},-45319.66736111111,{"$nulls":3},-45319.66736111111,"2024-02-01","19:31:00",4.145833333335759,"2024-02-01","20:37:00","مي سليمان الدخيل",4.1916666666656965,null,null,"Management complaints","5. Communication","3.4.Finance and\nBilling","3.4.3.Calculate Additional amount","تم الحضور لموعد بتاريخ 12/31 وبتاريخ 13/01 تمت الزيارة ايضا ولم تكمل 14 يوم ولكن طلبو منها تدفع لانها غيرت تأمينها","An appointment was scheduled for 12/31, and another visit took place on 13/01. The 14 days were not completed, but they asked her to pay because she had changed her insurance.",null,"Patient"]
[null,56,2128,30308109,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2024-01-28T16:01:00","مي سليمان الدخيل","More than 72 Hours","2024-01-28","16:01:00","مي سليمان الدخيل","2024-01-28","16:01:00",{"$nulls":3},"2024-01-28","18:22:00","ابرار بندر الشمري",0.09791666666569654,"2024-01-29","14:06:00","مي سليمان الدخيل",0.8222222222248092,"2024-01-30","18:36:00","مي سليمان الدخيل",1.1875,{"$nulls":4},-45319.76527777778,{"$nulls":3},-45319.76527777778,"2024-02-01","15:16:00",3.8708333333343035,"2024-02-03","19:24:00","مي سليمان الدخيل",6.0430555555576575,null,null,"Management complaints","6. Humanness / Caring","1.4.Treatment","2.1.9.Refusal to dispense medications","افاد المريض برفض صرف الدواء جرعات الحديد من قبل صيدلية بالمنشأة وهي مصروفة من قبل الطبيب المعالج بالمنشأه وهو متضرر بهذا الخصوص.","The patient reported that the pharmacy at the facility refused to dispense the iron medication doses, which were prescribed by the treating physician at the facility, and he is harmed in this regard.",null,"Patient"]
[null,57,2130,30098711,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-01-28T18:22:00","ابرار بندر الشمري","24 Hours","2024-01-28","18:22:00","ابرار بندر الشمري","2024-01-28","18:22:00",{"$nulls":3},"2024-01-28","18:22:00","ابرار بندر الشمري",0,{"$nulls":3},-45319.76527777778,{"$nulls":3},0,{"$nulls":4},-45319.76527777778,{"$nulls":3},-45319.76527777778,null,null,-45319.76527777778,"2024-01-28","18:34:00","ابرار بندر الشمري",8.333333331393078E-3,null,null,"Management complaints","4. Accessibility","3.7.Medical records","5.1.1.Miscommunication with Patient","عدم تسليم السي دي تبع المنظار . ","The patient reported that the pharmacy at the facility refused to dispense the iron medication doses, which were prescribed by the treating physician at the facility, and he is harmed in this regard.",null,"Patient"]
[null,58,2134,30075758,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-01-28T23:20:00","ابرار بندر الشمري","48 Hours","2024-01-28","18:53:00","ابرار بندر الشمري","2024-01-28","23:20:00","2024-01-29","12:59:00","ابرار بندر الشمري","2024-01-29","13:00:00","ابرار بندر الشمري",0.5694444444452529,{"$nulls":3},-45320.541666666664,{"$nulls":3},0,{"$nulls":4},-45320.541666666664,{"$nulls":3},-45320.541666666664,null,null,-45320.541666666664,"2024-01-30","17:36:00","امال ماهل القحطاني",1.1916666666656965,90598,"Dr ABDULAZIZ SALEH LABALLA","Clinical complaints","6. Humanness / Caring","1.3.Quality of Care","2.2.11.Wrong surgery","العملية المفترض اجراءها عملية تعديل جزئي للحاجز الانفي وتصغير قرنيات، بعد العملية وبعد ذهاب التورم\nاتضح ان هناك ثقب غريب في الانف (بشكل طولي) حيث تتجمع وتستقر فيه الافرازات، تنظيفه صعب ولا اعرف\nسبب وجود هذا الثقب الذي لا يخدم هدف العملية بأي شكل حتى انه ليس قريب من مكان الانحراف! بالاضافة الى\nظهور صوت صفير من الانف بشكل متفاوت من وقت الى آخر بسبب هذا الثقب.","The procedure I was supposed to undergo was a partial septoplasty and turbinate reduction. After the surgery and once the swelling subsided, it became clear that there was an unusual hole in my nose (longitudinally) where secretions collect and settle. Cleaning it is difficult, and I don't know the reason for this hole, which doesn't serve the purpose of the surgery at all, and isn't even close to the deviated septum! In addition, I experience intermittent whistling sounds from my nose due to this hole.",null,"Patient"]
[null,59,2137,30293609,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-01-28T20:48:00","مي سليمان الدخيل","24 Hours","2024-01-28","20:48:00","مي سليمان الدخيل","2024-01-28","20:48:00",{"$nulls":3},"2024-01-28","20:55:00","مي سليمان الدخيل",0.004861111112404615,{"$nulls":3},-45319.87152777778,{"$nulls":3},0,{"$nulls":4},-45319.87152777778,{"$nulls":3},-45319.87152777778,"2024-01-29","12:11:00",null,"2024-01-29","14:08:00","مي سليمان الدخيل",0.7173611111065838,null,null,"Clinical complaints","6. Humanness / Caring","2.1.Medication &\nVaccination","4.3.8.Vaccinating delay","لم يظهر التطعيم في النظام","vaccination not appear on the system.",null,"Patient"]
[5,60,2141,1760166,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-01-30T12:48:00","ابرار بندر الشمري","More than 72 Hours","2024-01-30","12:48:00","ابرار بندر الشمري","2024-01-30","12:48:00",{"$nulls":3},"2024-01-30","12:57:00","ابرار بندر الشمري",6.2499999985448085E-3,"2024-01-30","17:35:00","امال ماهل القحطاني",0.1930555555591127,"2024-02-01","12:50:00","ابرار بندر الشمري",1.8020833333284827,{"$nulls":4},-45321.53958333333,{"$nulls":3},-45321.53958333333,"2024-01-31","09:18:00",null,"2024-02-04","13:04:00","امال ماهل القحطاني",5.004861111112405,null,null,"Management complaints","1. Quality","5.1.Patient-staff \ncommunication","3.4.2.Miscalculation","كان عند زوجتي كشف في مستشفي الحمادي فرع النزهة وقام ممثل الخدمة بمحاسبتي علي الكشف والدواء بأكثر من ١٠ ٪؜ وعند سؤالي عن كيفية حساب النسبة تم الرد بأنني يجب أن اتواصل مع خدمة عملاء التعاونية ليقوموا بالرد علي استفساري علما بأن النسبة ظاهرة عنده علي النظام ١٠٪؜\nبالفعل قمت بالتواصل مع خدمة عملاء التعاونية وقاموا بتوضيح ان المحاسبات تكون عن طريق نظام المستشفي واوصوا بتقديم شكوي علي مزود الخدمة .\n ","My wife had a consultation at Al Hammadi Hospital, Al Nozha branch, and the service representative charged me more than 10% for the consultation and medication. When I asked how this percentage was calculated, I was told I should contact the cooperative's customer service for clarification, even though the percentage appeared as 10% on their system.\n\nI did contact the cooperative's customer service, and they explained that the billing is done through the hospital's system and recommended that I file a complaint against the service provider.",null,"Patient"]
[null,61,2142,30239611,"ذوي المراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2024-01-30T13:28:00","ابرار بندر الشمري","More than 72 Hours","2024-01-30","13:28:00","ابرار بندر الشمري","2024-01-30","13:28:00",{"$nulls":3},"2024-01-30","14:02:00","ابرار بندر الشمري",0.02361111110803904,"2024-02-01","20:21:00","مي سليمان الدخيل",2.2631944444437977,{"$nulls":3},-45323.847916666666,{"$nulls":4},-45321.58472222222,{"$nulls":3},-45321.58472222222,"2024-02-07","14:52:00",null,"2024-02-11","15:13:00","مي سليمان الدخيل",12.049305555556202,null,null,"Clinical complaints","6. Humanness / Caring","1.3.Quality of Care","3.2.2.Poor cleanliness/sanitizing","مرحباً، لقد وجدت بقع دم على البطانية ثلاث مرات، يُرجى التأكد من نظافة البطانية وتغييرها يومياً للمرضى لأن ذلك قد يُسبب العدوى.","Hello, I found blood stains on the blanket 3 times, please make sure blanket been clean and change it everyday to patients because that might make a disease",null,"Patient"]
[null,62,2143,30239611,"ذوي المراجع","التنويم","التمريض","عيادات جراحة العيون","2024-01-30T13:44:00","ابرار بندر الشمري","24 Hours","2024-01-30","13:44:00","ابرار بندر الشمري","2024-01-30","13:44:00",{"$nulls":3},"2024-01-30","13:44:00","ابرار بندر الشمري",0,{"$nulls":3},-45321.572222222225,{"$nulls":3},0,{"$nulls":4},-45321.572222222225,"2024-01-30","13:53:00",null,6.2499999985448085E-3,{"$nulls":6},-45321.572222222225,null,null,"Clinical complaints","6. Humanness / Caring","1.3.Quality of Care","3.2.2.Poor cleanliness/sanitizing","مرحباً، لقد وجدت بقع دم على البطانية ثلاث مرات، يُرجى التأكد من نظافة البطانية وتغييرها يومياً للمرضى لأن ذلك قد يُسبب العدوى.","Hello, I found blood stains on the blanket 3 times, please make sure blanket been clean and change it everyday to patients because that might make a disease",null,"Patient"]
[null,63,2149,30302944,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-01-31T13:56:00","ابرار بندر الشمري","24 Hours","2024-01-31","13:56:00","ابرار بندر الشمري","2024-01-31","13:56:00",{"$nulls":3},"2024-01-31","14:42:00","ابرار بندر الشمري",0.031944444446708076,{"$nulls":3},-45322.6125,{"$nulls":3},0,{"$nulls":4},-45322.6125,{"$nulls":3},-45322.6125,"2024-01-31","18:47:00",null,"2024-02-01","12:26:00","ابرار بندر الشمري",0.9055555555532919,null,null,"Clinical complaints","6. Humanness / Caring","2.1.Medication &\nVaccination","4.3.8.Vaccinating delay","لم يظهر التطعيم في النظام","the vaccination is not in the system  \n1212372369 iqamaa for baby ",null,"Patient"]
[null,64,2150,30217804,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-01-31T15:51:00","امال ماهل القحطاني","72 Hours","2024-01-31","15:51:00","امال ماهل القحطاني","2024-01-31","15:51:00",{"$nulls":3},"2024-02-01","14:29:00","امال ماهل القحطاني",0.9430555555591127,{"$nulls":3},-45323.603472222225,{"$nulls":3},0,{"$nulls":4},-45323.603472222225,{"$nulls":3},-45323.603472222225,"2024-02-03","10:45:00",null,"2024-02-03","17:23:00","امال ماهل القحطاني",2.1208333333343035,null,null,"Clinical complaints","6. Humanness / Caring","2.1.Medication &\nVaccination","4.3.8.Vaccinating delay","لم يظهر التطعيم في النظام رقم هوية الأم: 1078586979 / رقم هوية الطفل: 1211838014 رتيل فرج","vaccination not avalible on the system ID for mom :1078586979 / ID for baby: 1211838014 Rutayl Faraj \nfile: 30302913/ vaccination not avalible",null,"Patient"]
[null,65,2151,30049850,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-01-31T15:58:00","امال ماهل القحطاني","24 Hours","2024-01-31","15:58:00","امال ماهل القحطاني","2024-01-31","15:58:00",{"$nulls":3},"2024-01-31","16:02:00","امال ماهل القحطاني",0.002777777779556345,"2024-02-01","10:51:00","امال ماهل القحطاني",0.7840277777722804,{"$nulls":3},-45323.45208333333,{"$nulls":4},-45322.66805555556,{"$nulls":3},-45322.66805555556,"2024-02-01","11:29:00",null,"2024-02-01","14:00:00","امال ماهل القحطاني",0.9152777777781012,null,null,"Management complaints","1. Quality","3.4.Finance and\nBilling","6.4.2.No/Invalid consent obtained","تم رفض رفع طلب موافقه لي من قبل قسم الموافقات تاريخ 20-1-2024","The request for prior approval was rejected on 20-1-2024",null,"Patient"]
[null,66,2153,1842668,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-01-31T20:34:00","مي سليمان الدخيل","48 Hours","2024-01-31","20:06:00","مي سليمان الدخيل","2024-01-31","20:34:00","2024-02-08","15:46:00","ابرار بندر الشمري","2024-02-08","16:20:00","ابرار بندر الشمري",{"$f":"(U67+T67)-(P67+O67)","v":7.823611111110949},{"$nulls":3},{"$f":"(Y67+X67)-(U67+T67)","v":-45330.680555555555},{"$nulls":3},{"$f":"(AC67+AB67)-(Y67+X67)","v":0},{"$nulls":4},-45330.680555555555,{"$nulls":3},-45330.680555555555,"2024-02-10","09:05:00",null,"2024-02-10","14:36:00","ابرار بندر الشمري",{"$f":"(AS67+AR67)-(U67+T67)","v":1.9277777777751908},null,null,"Management complaints","1. Quality","3.4.Finance and\nBilling","6.4.2.No/Invalid consent obtained","المستشفى رفعت عدة طلبات لعمليات مختلفة من ضمنها خلع التركيبة ومعالجة العصب للسن وتم مواجهة مشاكل مستمرة مع شركة التأمين بحيث يتم الرفض للعمليات او القبول الجزئي بسبب عدم توافق الكود المرفوع من المستشفى بالكود الموجود بشركة التأمين. والآن المشكلة انعادت مرة اخرى بحيث تم رفع طلب لاستشارة وتركيب الكراون وتم رفضه او قبوله جزئيًا والقبول الجزئي يكون على الاستشارة ويتم رفض تركيب الكراون باستمرار. وتم التوضيح بأن اول سبب للرفض من قبل شركة التأمين كان عدم وجود رقم الضرس بالطلب المرفوع والطلبات الثانية والثالثة ... تم رفضها بسبب ان الكود المدخل بالطلب المرسل لشركة التأمين لا يتوافق وغير صحيح. تم زيارة قسم الموافقات لحل الاشكالية ولم يتم ايجاد حل. ذهبت لمدير الموافقات لحل الإشكالية وتم التأكيد لي بأن اتضح له بالنظام ان الكود المرفوع سابقًا غلط ويجب تغييره وتم التواصل امامي بقسم الاسنان وتمت الاتفاقية بينهم بان سيتم تزويده بقائمة الكودات المحدثة الصحيحة ليتم رفع الطلب من جديد. لكن بسبب عدد الطلبات التي تم رفعها والتي تم قبولها جزئيًا باستمرار فقد تم استنفاذ جميع رصيد الاسنان عندي وتم التواصل مع شركة التأمين بعد رفع شكوى عليهم وتم التوضيح بأن السبب الرئيسي لاستنفاذ الرصيد هو الرفع المستمر للطلبات التي تشمل (استشارة وتركيب الكراون)، التي تم قبولها جزئيًا بشكل مستمر مما سبب باستنفاد الرصيد. نأمل منكم حل الاشكالية والغاء الطلبات المسبقة المرفوعة بالكود الخطأ والتي تشمل استشارات لم تتم وتزويد شركة التأمين بالكود الصحيح لعملية تركيب الكراون ليتم القبول عليها من قبلهم. المطلوب حاليا الغاء جميع الطلبات الخاطئة التي تم رفعها مسبقًا ليتم استرجاع قيمتها برصيدي عند شركة التأمين. وتزويد شركة التأمين بالكود الصحيح للعملية ليتم معالجة الضرس بشكل صحي وسليم.","The hospital submitted several requests for different procedures, including crown removal and root canal treatment. Continuous problems were encountered with the insurance company, as procedures were either rejected or partially approved due to the hospital’s submitted code not matching the code in the insurance system.\nThe problem has recurred, as a request was submitted for a consultation and crown placement, and it was either rejected or partially approved—the partial approval covering only the consultation, while the crown placement continues to be rejected. It was clarified that the first reason for rejection by the insurance company was the absence of the tooth number in the submitted request. The second, third, and subsequent requests were rejected because the code submitted did not match or was incorrect.\nVisits were made to the approvals department to resolve the issue, but no solution was found. I went to the Approvals Manager, who confirmed that the previously submitted code was incorrect and needed to be updated. He communicated with the dental department in my presence, and it was agreed that the updated correct list of codes would be provided to resubmit the request.\nHowever, due to the number of requests submitted and the continuous partial approvals, all my dental coverage balance has been exhausted. After filing a complaint with the insurance company, it was clarified that the main reason for the exhausted balance was the repeated submission of requests for (consultation and crown placement), which were continuously partially approved, causing the depletion of the coverage.\nWe hope that the issue can be resolved by canceling all previously submitted requests with incorrect codes that included consultations that were not completed, and by providing the insurance company with the correct code for crown placement so it can be approved by them.\nThe current request is to cancel all previously submitted incorrect requests so that their value is restored to my insurance balance and to provide the insurance company with the correct code for the procedure so the tooth can be treated properly and safely",null,"Patient"]
[]
[]
[]
["Week 1",19,null,null,"MOH",24,{"$f":"F71/F75","v":{"v":0.36923076923076925,"d":"36.92%"}},null,"Medical","بنك الدم",1,{"$nulls":12},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total","Self",{"$nulls":7},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول"]
["Week 2",10,null,null,"CCHI",8,{"$f":"F72/F75","v":{"v":0.12307692307692308,"d":"12.31%"}},null,null,"تنويم الاطفال",2,{"$nulls":5},"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",null,"ابرار بندر الشمري",23,{"$f":"Y72/Y78","v":{"v":0.35384615384615387,"d":"35.38%"}},12,2,3,6,23,0,{"$nulls":7},2,{"$nulls":3},"ابرار بندر الشمري",null,"Medical","بنك الدم",4.41,4.41]
["Week 3",13,null,null,"Patients",18,{"$f":"F73/F75","v":{"v":0.27692307692307694,"d":"27.69%"}},null,null,"تنويم النساء والولادة",1,{"$nulls":12},"Percentage",null,null,{"$f":"AA72/Y72","v":{"v":0.5217391304347826,"d":"52.17%"}},{"$f":"AB72/Y72","v":{"v":0.08695652173913043,"d":"8.70%"}},{"$f":"AC72/Y72","v":{"v":0.13043478260869565,"d":"13.04%"}},{"$f":"AD72/Y72","v":{"v":0.2608695652173913,"d":"26.09%"}},{"$nulls":13},"امال ماهل القحطاني",null,null,"تنويم الاطفال",{"$f":"(AW73+AX73)/2","v":1.575},0.85,{"v":2.3,"d":"2.30"}]
["Week 4",16,null,null,"Patient’s relatives",15,{"$f":"F74/F75","v":{"v":0.23076923076923078,"d":"23.08%"}},null,null,"عيادات الاسنان",1,{"$nulls":5},"ابرار بندر الشمري",1,{"$f":"R74/V77","v":{"v":0.015384615384615385,"d":"1.54%"}},22,{"$f":"T74/V77","v":{"v":0.3384615384615385,"d":"33.85%"}},{"$f":"T74+R74","v":23},null,"امال ماهل القحطاني",9,{"$f":"Y74/Y78","v":{"v":0.13846153846153847,"d":"13.85%"}},4,1,1,3,9,1,{"$nulls":10},2,"مي سليمان الدخيل",null,null,"تنويم النساء والولادة",3.8,3.8]
["Week 5",7,null,null,"Total",{"$f":"F71+F72+F73+F74","v":65},{"$f":"G71+G72+G73+G74","v":{"v":1,"d":"100%"}},null,null,"عيادات الاطفال",5,{"$nulls":5},"امال ماهل القحطاني",4,{"$f":"R75/V77","v":{"v":0.06153846153846154,"d":"6.15%"}},5,{"$f":"T75/V77","v":{"v":0.07692307692307693,"d":"7.69%"}},{"$f":"T75+R75","v":9},null,"Percentage",null,null,{"$f":"AA74/Y74","v":{"v":0.4444444444444444,"d":"44.44%"}},{"$f":"AB74/Y74","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"AC74/Y74","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"AD74/Y74","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$nulls":16},"عيادات الاسنان",0.007,0.007]
["Total",{"$f":"B71+B75+B74+ B73+B72","v":65},null,null,"In-Patient",11,{"$f":"F76/F79","v":{"v":0.16923076923076924,"d":"16.92%"}},null,null,"عيادات االجراحة العامة اطفال",1,{"$nulls":5},"مي سليمان الدخيل",20,{"$f":"R76/V77","v":{"v":0.3076923076923077,"d":"30.77%"}},13,{"$f":"T76/V77","v":{"v":0.2,"d":"20.00%"}},{"$f":"R76+T76","v":33},null,"مي سليمان الدخيل",33,{"$f":"Y76/Y78","v":{"v":0.5076923076923077,"d":"50.77%"}},13,6,2,12,33,1,{"$nulls":14},"عيادات الاطفال",{"$f":"(AW76+AX76+AY76+AZ76+BA76)/5","v":4.414000000000001},3.17,{"v":2.3,"d":"2.30"},"7.9","5.9","2.8"]
[{"$nulls":4},"Out-Patient",52,{"$f":"F77/F79","v":{"v":0.8,"d":"80.00%"}},null,null,"عيادات الجهاز الهضمي والمناظير",1,{"$nulls":5},"Total",{"$f":"R76+R75+R74","v":25},{"$f":"S74+S75+S76","v":{"v":0.38461538461538464,"d":"38.46%"}},{"$f":"T74+T75+T76","v":40},{"$f":"U74+U75+U76","v":{"v":0.6153846153846154,"d":"61.54%"}},{"$f":"V74+V75+V76","v":65},null,"Percentage",null,null,{"$f":"AA76/Y76","v":{"v":0.3939393939393939,"d":"39.39%"}},{"$f":"AB76/Y76","v":{"v":0.18181818181818182,"d":"18.18%"}},{"$f":"AC76/Y76","v":{"v":0.06060606060606061,"d":"6.06%"}},{"$f":"AD76/Y76","v":{"v":0.36363636363636365,"d":"36.36%"}},{"$nulls":9},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",null,null,"عيادات االجراحة العامة اطفال",1.29,1.29]
[{"$nulls":4},"ER",2,{"$f":"F78/F79","v":{"v":0.03076923076923077,"d":"3.08%"}},null,null,"عيادات العيون",2,{"$nulls":12},"Total",{"$f":"Y72+Y74+Y76","v":65},{"$f":"Z74+Z72+Z76","v":{"v":1,"d":"100.00%"}},{"$f":"AA74+AA72+AA76","v":29},9,6,21,65,{"$f":"AF72+AF74+AF76","v":2},{"$nulls":7},8,null,5,null,"ابرار بندر الشمري",null,null,"عيادات الجهاز الهضمي والمناظير",0.005,0.005]
["1st Half",29,null,null,"Total",{"$f":"F76+F77+F78","v":65},{"$f":"G76+G77+G78","v":{"v":1,"d":"100%"}},null,null,"عيادات النساء والولادة",2,{"$nulls":15},{"$f":"AA78/AE78","v":{"v":0.4461538461538462,"d":"44.62%"}},{"$f":"AB78/AE78","v":{"v":0.13846153846153847,"d":"13.85%"}},{"$f":"AC78/AE78","v":{"v":0.09230769230769231,"d":"9.23%"}},{"$f":"AD78/AE78","v":{"v":0.3230769230769231,"d":"32.31%"}},{"$nulls":12},1,"امال ماهل القحطاني",null,null,"عيادات العيون",{"$f":"(AW79+AX79)/2","v":1.27},0.75,1.79]
["2nd Half",36,null,null,"Medical",32,{"$f":"F80/F84","v":{"v":0.49230769230769234,"d":"49.23%"}},null,null,"عيادات جراحة انف اذن حنجرة",1,{"$nulls":29},1,null,1,"مي سليمان الدخيل",null,null,"عيادات النساء والولادة",{"$f":"(AW80+AX80)/2","v":87.98},170,5.96]
["Total",{"$f":"B79+B80","v":65},null,null,"Admin",24,{"$f":"F81/F84","v":{"v":0.36923076923076925,"d":"36.92%"}},null,null,"عيادات جراحة الاوعية الدموية",1,{"$nulls":35},"عيادات جراحة انف اذن حنجرة",1.18,1.18]
[{"$nulls":4},"Nursing",8,{"$f":"F82/F84","v":{"v":0.12307692307692308,"d":"12.31%"}},null,null,"عيادات جراحة المسالك البولية",1,{"$nulls":35},"عيادات جراحة الاوعية الدموية",1.84,1.84]
[{"$nulls":4},"Support Services",1,{"$f":"F83/F84","v":{"v":0.015384615384615385,"d":"1.54%"}},null,null,"عيادات جراحة المسالك البولية اطفال",1,{"$nulls":35},"عيادات جراحة المسالك البولية",6.9,6.9]
[{"$nulls":4},"Total",{"$f":"F80+F81+F82+F83","v":65},{"$f":"G80+G81+G82+G83","v":{"v":1,"d":"100%"}},null,null,"قسم الصيدلية",2,{"$nulls":35},"عيادات جراحة المسالك البولية اطفال"]
[{"$nulls":9},"قسم المختبر",7,{"$nulls":35},"قسم الصيدلية",{"$f":"(AW85+AX85)/2","v":5.1},4.2,{"v":6,"d":"6.00"}]
[{"$nulls":9},"قسم عمليات الولادة",2,{"$nulls":35},"قسم المختبر",{"$f":"(AY86+AZ86+BA86+BB86+BC86)/5","v":2.701},null,null,"0.72","0.87","8.0","0.015","3.9"]
[{"$nulls":9},"وحدة العناية المتوسطة",1,{"$nulls":35},"قسم عمليات الولادة",1.97,1.97]
[{"$nulls":9},"Total",{"$f":"K71+K72+K77+K84+K86+K73+K85+K74+K75+K76+K78+K79+K80+K82+K81+K83+K87","v":32},{"$nulls":35},"وحدة العناية المتوسطة"]
[{"$nulls":46},"Total",32]
[]
[{"$nulls":8},"Non-Medical","استقبال الطواريء",5]
[{"$nulls":9},"استقبال العيادات الخارجية",4,{"$nulls":34},"Non-Medical","استقبال الطواريء",{"$f":"(AW92+AX92+AZ92+BA92)/4","v":2.2075},3,0.79,null,0.17,4.87]
[{"$nulls":9},"المدير المناوب",1,{"$nulls":35},"استقبال العيادات الخارجية",{"$f":"(AX93+AY93+AZ93)/3","v":3.106666666666667},null,0.14,4.18,5]
[{"$nulls":9},"قسم التقارير الطبية",4,{"$nulls":35},"المدير المناوب",2.14,2.14]
[{"$nulls":9},"قسم المالية",2,{"$nulls":35},"قسم التقارير الطبية",{"$f":"(AW95+AX95+AY95)/3","v":0.5666666666666667},0.69,0.17,0.84]
[{"$nulls":9},"قسم الموافقات الطبية",7,{"$nulls":35},"قسم المالية",0.18,null,0.18]
[{"$nulls":9},"مكتب التنويم",1,{"$nulls":35},"قسم الموافقات الطبية",{"$f":"(AW97+AX97+AY97+AZ97+BA97+BB97+BC97)/7","v":0.8182857142857143},0.76,1.01,0.008,0.18,0.96,0.89,1.92]
[{"$nulls":9},"Total",{"$f":"K97+K91+K93+K92+K94+K95+K96","v":24},{"$nulls":35},"مكتب التنويم",8,8]
[{"$nulls":46},"Total",24]
[{"$nulls":8},"Nursing","تمريض النساء والولادة",1]
[{"$nulls":9},"تمريض غرفة التطعيمات",6,{"$nulls":34},"Nursing","تمريض النساء والولادة",12,12]
[{"$nulls":9},"تمريض عيادة العيون",1,{"$nulls":35},"تمريض غرفة التطعيمات",{"$f":"(AW102+AX102+AY102+AZ102+BA102+BB102)/6","v":0.79},0.9,0.05,"0.09","0.71","0.89",2.1]
[{"$nulls":9},"Total",{"$f":"K100+K101+K102","v":8},{"$nulls":35},"تمريض عيادة العيون"]
[{"$nulls":46},"Total",8]
[]
[{"$nulls":8},"Support Services","قسم النظافة",1]
[{"$nulls":9},"Total",1,{"$nulls":34},"Support Services","قسم النظافة"]
[{"$nulls":46},"Total",{"$f":"1","v":1}]
[]
[{"$nulls":8},"Total",null,65]
[{"$nulls":46},"Total",null,{"$f":"AV89+AV99+AV104+AV108","v":65}]
{"$rows_empty":66}
[{"$nulls":63},1043]
[{"$nulls":63},1102]

{"sheet":"February 2024","index":1,"n_rows":85,"n_cols":105,"rows_kept":85,"merged":[[0,0,1,0],[0,1,1,1],[0,3,1,3],[0,4,1,4],[0,5,1,5],[0,6,1,6],[0,7,1,7],[0,8,1,8],[0,9,1,9],[0,11,0,12],[0,13,1,13],[0,14,0,15],[0,16,0,17],[0,18,1,18],[0,19,0,20],[0,21,1,21],[0,22,1,22],[0,23,0,24],[0,25,1,25],[0,26,1,26],[0,27,0,28],[0,29,1,29],[0,30,1,30],[0,31,0,32],[0,33,1,33],[0,34,1,34],[0,35,1,35],[0,36,0,37],[0,38,1,38],[0,39,1,39],[0,40,0,41],[0,42,1,42],[0,43,0,44],[0,45,1,45],[0,46,1,46],[0,47,1,47],[0,48,1,48],[0,49,1,49],[0,50,1,50],[0,51,1,51],[0,52,1,52],[0,53,1,53],[0,54,1,54],[0,55,1,55],[0,56,1,56],[0,57,1,57],[0,61,1,61],[0,62,1,62],[0,63,1,63],[0,64,1,64],[0,65,1,65],[2,0,7,0],[8,0,15,0],[16,0,28,0],[19,61,20,61],[19,62,20,62],[29,0,40,0],[50,8,64,8],[51,31,65,31],[52,15,53,15],[52,16,53,16],[52,21,53,21],[52,23,54,23],[54,15,55,15],[54,16,55,16],[54,21,55,21],[56,15,57,15],[56,16,57,16],[56,21,57,21],[58,14,59,14],[58,15,59,15],[58,16,59,16],[58,21,59,21],[58,23,60,23],[64,14,65,15],[64,16,65,16],[64,17,65,17],[64,18,65,18],[64,19,65,19],[66,8,72,8],[67,12,68,12],[67,13,68,13],[67,26,67,27],[67,31,73,31],[68,26,68,27],[69,26,69,27],[70,26,70,27],[71,13,72,13],[71,14,72,14],[71,19,72,19],[71,20,72,20],[71,26,71,27],[72,26,72,27],[73,13,74,13],[73,14,74,14],[73,19,74,19],[73,20,74,20],[73,26,73,27],[74,8,78,8],[74,26,74,27],[75,13,76,13],[75,14,76,14],[75,19,76,19],[75,20,76,20],[75,26,75,27],[75,31,79,31],[75,40,77,40],[76,26,76,27],[77,13,78,13],[77,14,78,14],[77,19,78,19],[77,20,78,20],[77,26,77,27],[78,26,78,27],[79,26,79,27],[80,8,81,8],[80,26,80,27],[81,17,98,17],[81,31,82,31],[81,40,83,40],[82,25,83,25],[82,26,83,26],[83,8,83,9],[84,25,85,25],[84,26,85,26],[84,31,84,32],[84,45,101,45],[86,25,87,25],[86,26,87,26],[88,24,89,24],[88,25,89,25],[88,26,89,26],[88,31,89,31],[88,32,89,32],[91,39,93,39],[94,24,95,25],[94,26,95,26],[94,27,95,27],[94,28,95,28],[94,29,95,29],[100,27,100,28],[101,17,108,17],[101,27,101,28],[104,45,111,45],[108,27,108,28],[110,17,113,17],[111,3,121,3],[113,45,116,45],[116,14,117,14],[116,17,117,17],[119,45,120,45],[120,17,120,18],[123,3,127,3],[123,46,123,47],[126,41,126,42],[129,3,130,3],[129,41,129,42],[130,41,130,42],[137,41,137,42]]}
["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":8},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time",{"$nulls":21},2171,30313372,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-02-05T12:15:00","ابرار بندر الشمري","48 Hours",null,2155,30175276,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الكلى","2024-02-01T10:51:00","امال ماهل القحطاني","More than 72 Hours",null,2183,30034926,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2024-02-10T12:49:00","ابرار بندر الشمري","More than 72 Hours",null,2177,30157806,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-02-06T18:29:00","مي سليمان الدخيل","72 Hours"]
[1,1,2155,30175276,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الكلى","2024-02-01T10:51:00","امال ماهل القحطاني","More than 72 Hours","2024-02-01","10:51:00","امال ماهل القحطاني","2024-02-01","10:51:00",{"$nulls":3},"2024-02-01","12:08:00","امال ماهل القحطاني",{"$f":"(U3+T3)-(P3+O3)","v":0.053472222229174804},{"$nulls":3},{"$f":"(Y3+X3)-(U3+T3)","v":-45323.50555555556},{"$nulls":3},{"$f":"(AC3+AB3)-(U3+T3)","v":-45323.50555555556},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45323.50555555556},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45323.50555555556},"2024-02-01","21:16:00",{"$f":"(AO3+AN3)-(Y3+X3)","v":-0.5055555555591127},"2024-02-14","11:01:00","امال ماهل القحطاني",{"$f":"(AS3+AR3)-(U3+T3)","v":12.953472222216078},4904,"Dr ABDULRAHMAN ABBAS MOHAMMED ALMUTAWAKEL","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","تم التأخر ع موعدي لمدة 5 دقائق علما ان موعدي 8:50 وعند التوجه للعياده يتم ابلاغي بخروج الطبيب  وتم التواصل معه بعد ذلك ولم يتم التجاوب .. ","I was 5 minutes late for my appointment, which was at 8:50. When I went to the clinic, I was told that the doctor had left, and I tried to contact him afterward, but there was no response.",null,"Patient",{"$nulls":9},2174,30271626,"مجلس الضمان الصحي","التنويم","الإداري","إدارة التنويم","2024-02-05T13:52:00","مي سليمان الدخيل","48 Hours",null,2161,30304268,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة لحديثي الولادة","2024-02-03T19:55:00","مي سليمان الدخيل","More than 72 Hours",null,2188,30303864,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2024-02-11T18:59:00","ابرار بندر الشمري","More than 72 Hours",null,2180,30105091,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-02-08T19:34:00","مي سليمان الدخيل","24 Hours"]
[null,2,2161,30304268,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة لحديثي الولادة","2024-02-03T19:55:00","مي سليمان الدخيل","More than 72 Hours","2024-02-03","19:55:00","مي سليمان الدخيل","2024-02-03","19:55:00",{"$nulls":3},"2024-02-07","14:33:00","مي سليمان الدخيل",{"$f":"(U4+T4)-(P4+O4)","v":3.7763888888875954},"2024-02-08","14:57:00","ابرار بندر الشمري",{"$f":"(Y4+X4)-(U4+T4)","v":1.0166666666700621},"2024-02-10","19:10:00","مي سليمان الدخيل",{"$f":"(AC4+AB4)-(U4+T4)","v":3.1923611111124046},{"$nulls":4},-45329.60625,{"$nulls":3},-45329.60625,"2024-02-11","09:29:00",{"$f":"(AO4+AN4)-(Y4+X4)","v":-45327.229166666664},"2024-02-11","14:34:00","مي سليمان الدخيل",4.000694444446708,15095,"Dr ABIR MOHAMMED ABOZAID MOSLEH","Clinical complaints","1. Quality","1.5.Diagnosis","1.3.5.Rushed, not time to see patients","تمت ولادة الطفله لدى المستشفى وكانت بالحضانه لكونها طفل خديج بولاده مبكره  واثناء تلك الفتره حصل للطفله التهاب شديد بالامعاء مما تسبب بانفجار داخل الامعاء وتم رفض نقلها الى مستشفى اخر لاجراء العمليه من قبل الطبيبه مع وجود الموافقه وكان السبب الذي ذكرته الطبيبه نقص في صفائح الدم لكن تبين عكس ماذكرته عند وصولنا للمستشفى الاخر وكان السبب في رفضها هو قرب انتهاء فترة دوامها وعدم رغبتها للذهاب مع النقل تلك اللحظه .\n","The baby was born at the hospital and was in the nursery because she was a premature baby. During that time, the baby developed a severe intestinal infection, which caused a rupture inside the intestines. The doctor refused to transfer her to another hospital to perform the operation, despite the approval. The reason the doctor mentioned was a lack of platelets, but it turned out to be the opposite of what she mentioned when we arrived at the other hospital. The reason for her refusal was the approaching end of her shift and her unwillingness to go with the transfer at that moment.",null,"Patient",{"$nulls":9},2195,30036213,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-02-13T17:41:00","ابرار بندر الشمري","72 Hours",null,2172,30212982,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-02-05T12:26:00","ابرار بندر الشمري","24 Hours",null,2205,30122175,"مراجع","التنويم","الطبي","وحدة العناية المركزة لحديثي الولادة","2024-02-15T21:15:00","مي سليمان الدخيل","More than 72 Hours",null,2185,30118655,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-02-10T16:38:00","ابرار بندر الشمري","48 Hours"]
[null,3,2171,30313372,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-02-05T12:15:00","ابرار بندر الشمري","48 Hours","2024-02-05","12:15:00","ابرار بندر الشمري","2024-02-05","12:15:00",{"$nulls":3},"2024-02-05","12:25:00","ابرار بندر الشمري",0.006944444445252884,{"$nulls":3},-45327.51736111111,{"$nulls":3},-45327.51736111111,{"$nulls":4},-45327.51736111111,{"$nulls":3},-45327.51736111111,"2024-02-05","12:32:00",-0.5173611111094942,"2024-02-06","12:55:00","ابرار بندر الشمري",1.0208333333357587,null,null,"Management complaints","4. Accessibility","3.1.Administrative\nPolicies and\nProcedures","4.4.1.Patient referral refusal","تم رفض رفع طلب تحويل لمركز اخر يوجد فيه الخدمه بتاريخ 4 فبراير","A request to transfer to another center offering the service was rejected on February 4th.",null,"Patient",{"$nulls":9},2217,1598009,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم المواعيد","2024-02-18T17:51:00","ابرار بندر الشمري","48 Hours",null,2181,30294036,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-02-08T20:14:00","مي سليمان الدخيل","48 Hours",null,2207,30301481,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-02-17T15:14:00","مي سليمان الدخيل","More than 72 Hours",null,2202,30313889,"ذوي المراجع","التنويم","التمريض","تمريض الحضانة","2024-02-15T02:56:00","مي سليمان الدخيل","72 Hours"]
[null,4,2172,30212982,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-02-05T12:26:00","ابرار بندر الشمري","24 Hours","2024-02-05","12:26:00","ابرار بندر الشمري","2024-02-05","12:26:00",{"$nulls":3},"2024-02-05","13:13:00","ابرار بندر الشمري",0.032638888886140194,{"$nulls":3},-45327.55069444444,{"$nulls":3},-45327.55069444444,{"$nulls":4},-45327.55069444444,{"$nulls":3},-45327.55069444444,"2024-02-05","17:28:00",-0.5506944444423425,"2024-02-06","12:55:00","ابرار بندر الشمري",0.9875000000029104,11936,"Dr AZZA JAFFAR BASHIR MOHAMED","Management complaints","1. Quality","2.1.Medication &\nVaccination","2.1.9.Refusal to dispense medications","رفض كتابة الدواء على التامين وتوجيهه المريض الى صيدلية خارجية ( النهدي ) ","He refused to prescribe the medication under the insurance and directed the patient to an external pharmacy (Nahdi).",null,"Patient",{"$nulls":9},2237,30298192,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-02-26T19:54:00","مي سليمان الدخيل","24 Hours",null,2193,30286500,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-02-12T20:38:00","مي سليمان الدخيل","24 Hours",null,2238,30210437,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-02-27T17:19:00","مي سليمان الدخيل","24 Hours",null,2206,"تجربة ","ذوي المراجع","العيادات الخارجية","الطبي","بنك الدم","2024-02-17T10:55:00","امال ماهل القحطاني"]
[null,5,2174,30271626,"مجلس الضمان الصحي","التنويم","الإداري","إدارة التنويم","2024-02-05T13:52:00","مي سليمان الدخيل","48 Hours","2024-02-05","13:52:00","مي سليمان الدخيل","2024-02-05","13:52:00",{"$nulls":3},"2024-02-05","20:26:00","مي سليمان الدخيل",0.273611111115315,{"$nulls":3},-45327.85138888889,{"$nulls":3},-45327.85138888889,{"$nulls":4},-45327.85138888889,{"$nulls":3},-45327.85138888889,"2024-02-07","13:25:00",1.148611111108039,"2024-02-07","13:49:00","مي سليمان الدخيل",1.7243055555518367,null,null,"Management complaints","1. Quality","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","ولدت في مستشفى الحمادي وعندي تامين تعاونيه يغطي جميع بكج الولادة ومادفعت ولا ريال ويغطي ابرة الظهر ولما قلت قالو لازم تدفعين بعدين نرجعها ودفعت ولا رجعوها لي","I gave birth at Al Hammadi Hospital and I have Tawuniya insurance that covers the entire delivery package, and I didn't pay a single riyal. It also covers the epidural, and when I mentioned it, they said I had to pay upfront and then they'd reimburse me. I paid up, but they didn't reimburse me.",null,"Patient",{"$nulls":9},2239,30182581,"مجلس الضمان الصحي","الطوارئ","الإداري","استقبال الطوارئ","2024-02-27T17:39:00","ابرار بندر الشمري","48 Hours",null,2199,30101833,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-02-14T16:50:00","مي سليمان الدخيل","24 Hours",{"$nulls":11},2240,30226915,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-02-28T02:53:00","مي سليمان الدخيل","More than 72 Hours"]
[null,6,2177,30157806,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-02-06T18:29:00","مي سليمان الدخيل","More than 72 Hours","2024-02-05","19:02:00","مي سليمان الدخيل","2024-02-06","18:29:00","2024-02-07","18:45:00","مي سليمان الدخيل","2024-02-07","18:47:00","مي سليمان الدخيل",1.0124999999970896,"2024-02-08","14:59:00","ابرار بندر الشمري",0.8416666666671517,"2024-02-10","16:22:00","ابرار بندر الشمري",2.899305555554747,{"$nulls":4},-45329.782638888886,{"$nulls":3},-45329.782638888886,"2024-02-11","11:54:00",-45327.40694444444,"2024-02-11","13:14:00","مي سليمان الدخيل",3.7687500000029104,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.6.Lab results issues","‏تم عمل تحليل يوم السبت اتصلوا علينا وقالوا العينة غير صالحة وتم المجيء من بكرة وتم عمل العينة وبعدها تم\nالاتصال علينا قالوا العينة غير كافية واتينا وأخذنا تحليل مرة ثالثه اتصلوا علينا مرة أخرى وقال العينه لا تكفي\nوعملنا تحليل للمره الرابعه وقالو التحليل يطلع بعد ساعتين ولم يخرج التحليل حتى الان ..اغلب فني المختبر\nغير محترفين ولا يعرفون تقدير التحاليل ولا مقدار الدم المسحوب ..والوالده كبيره بالسن اربع مرات تأتي الى\nالمستشفى من اجل التحليل والتعب من التحليل كل هذا بتهاون من فني المختبر .. لكن اخر تحليل نسويه\nبالمستشفى الغير محترف ..وغير الاخطاء الحاصله من قبل ولم تتم الشكوى عليهم","We had a test done on Saturday, and they called us saying the sample was invalid. We came back the next day, and they did the test again. Then they called again and said the sample wasn't enough. We came back and got the test done a third time, and they called again and said the sample wasn't enough. We had the test done a fourth time, and they said the results would be ready in two hours, but they haven't been ready yet. Most of the lab technicians are unprofessional and don't know how to estimate the blood volume or how much blood to draw. My mother is elderly and has come to the hospital four times for the test, and she's exhausted from all the testing. This is all due to the negligence of the lab technicians. This is the last test we'll have done at this unprofessional hospital, and there have been previous mistakes, yet no complaints have been filed against them.",null,"Patient",{"$nulls":19},2203,30312309,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-02-15T19:05:00","مي سليمان الدخيل","72 Hours",{"$nulls":11},2240,30226915,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2024-02-27T19:58:00","مي سليمان الدخيل","72 Hours"]
[2,7,2180,30105091,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-02-08T19:34:00","مي سليمان الدخيل","24 Hours","2024-02-08","19:08:00","مي سليمان الدخيل","2024-02-08","19:34:00","2024-02-08","21:09:00","مي سليمان الدخيل","2024-02-10","14:58:00","ابرار بندر الشمري",1.8083333333343035,{"$nulls":3},-45332.623611111114,{"$nulls":3},-45332.623611111114,{"$nulls":4},-45332.623611111114,{"$nulls":3},-45332.623611111114,"2024-02-10","21:11:00",-0.6236111111138598,"2024-02-11","14:41:00","مي سليمان الدخيل",0.9881944444423425,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","6.2.1.Inappropriate/aggressive behavior","ذهبت اليوم إلى غرفة التطعيم مع طفلي البالغ من العمر أربع سنوات لأخذ لقاح، وفتحت كاميرا هاتفي لألتقط له صورة جميلة أثناء تلقيه اللقاح، لكنني لم ألتقط أي صورة للممرضة، فغضبت مني وضربت طفلي أثناء إدخال اللقاح بعنف في جسده.","I visit vaccination room today with my baby 4 years old to took a vaccine and open my phone cam to took  \n    nice photo to my baby while he took the vaccine without tooking any photo to the nurse but she is angry at\n .me and hit my baby while inserted the vaccine violently into the child body",null,"Patient",{"$nulls":19},2204,30048922,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة الأوعية الدموية","2024-02-15T19:44:00","مي سليمان الدخيل","48 Hours",{"$nulls":11},2244,30116435,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات المخ والأعصاب","2024-02-29T17:48:00","مي سليمان الدخيل","24 Hours"]
[null,8,2181,30294036,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-02-08T20:14:00","مي سليمان الدخيل","48 Hours","2024-02-08","20:14:00","مي سليمان الدخيل","2024-02-08","20:14:00",{"$nulls":3},"2024-02-08","20:27:00","مي سليمان الدخيل",0.009027777778101154,{"$nulls":3},-45330.85208333333,{"$nulls":3},-45330.85208333333,{"$nulls":4},-45330.85208333333,{"$nulls":3},-45330.85208333333,"2024-02-10","10:29:00",1.147916666668607,"2024-02-10","17:23:00","مي سليمان الدخيل",1.8722222222277196,null,null,"Management complaints","1. Quality","3.4.Finance and\nBilling","6.4.2.No/Invalid consent obtained","دخلت المريضه للطوارىء واخبرتها الطبيبه بضرورة الدخول للتنويم لاحتمال الولاده لكن عند دخولها لدى طبيبة التنويم اخبرتها انه لا يوجد ولاده ولا تحتاج الى تنويم وانما فقط ستبقى تحت الملاحظه ( إجراء مراقبه) لمدة ساعتين وبعدها يتم الخروج ولم تتم كتابة ذلك في التقرير المرسل للتأمين وانما كتبت كلمة تنويم بدلا من اجراء المراقبه وجاء الرفض من التأمين بناء على ذلك ولا زالت المشكله قائمه. ","The patient entered the emergency room and the doctor told her that she needed to be admitted for possible childbirth. However, when she entered the admissions doctor's office, she was told that there was no childbirth and she did not need to be admitted, but would only remain under observation (monitoring procedure) for two hours, after which she would be discharged. This was not written in the report sent to the insurance company, but the word \"admission\" was written instead of \"monitoring procedure,\" and the insurance company rejected it based on this. The problem is still ongoing.",null,"Patient",{"$nulls":19},2212,30315607,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-02-18T14:26:00","مي سليمان الدخيل","24 Hours",null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,9,2183,30034926,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2024-02-10T12:49:00","ابرار بندر الشمري","More than 72 Hours","2024-02-10","12:38:00","ابرار بندر الشمري","2024-02-10","12:49:00","2024-02-10","15:09:00","مي سليمان الدخيل","2024-02-10","15:10:00","مي سليمان الدخيل",0.09791666666569654,{"$nulls":3},-45332.631944444445,{"$nulls":3},-45332.631944444445,{"$nulls":4},-45332.631944444445,{"$nulls":3},-45332.631944444445,null,null,-45332.631944444445,"2024-02-18","17:37:00","مي سليمان الدخيل",8.102083333331393,null,null,"Management complaints","1. Quality","3.4.Finance and\nBilling","6.4.2.No/Invalid consent obtained","خطأ في ارسال طلب موافقة التامين حيث اضطرت لدخول غرفة الاشعة والخروج منها بعد بداية التصوير لغلط\nفي كود الفحص المطلوب ولا اعلم الجهة المسوولة عن الخطا ان كان من طبيب او قسم الموافقات","An error occurred in submitting the insurance approval request. I had to enter and then leave the radiology room after the scan had started due to a mistake in the required scan code. I don't know who is responsible for the error, whether it was the doctor or the approvals department.",null,"Patient",{"$nulls":9},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,2215,30133147,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-02-18T16:19:00","امال ماهل القحطاني","24 Hours",null,"ابرار بندر الشمري",2,{"$f":"CJ11/CJ14","v":{"v":0.4,"d":"40.00%"}},0,0,0,2,2,null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,10,2185,30118655,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-02-10T16:38:00","ابرار بندر الشمري","48 Hours","2024-02-10","16:26:00","ابرار بندر الشمري","2024-02-10","16:38:00","2024-02-10","16:44:00","مي سليمان الدخيل","2024-02-10","16:47:00","مي سليمان الدخيل",6.2499999985448085E-3,"2024-02-11","15:30:00","مي سليمان الدخيل",0.9465277777781012,{"$nulls":3},-45332.69930555556,{"$nulls":4},-45332.69930555556,{"$nulls":3},-45332.69930555556,null,null,-90666.3451388889,"2024-02-12","13:45:00","ابرار بندر الشمري",1.8736111111065838,6876,"Dr AHMAD HASSAN  KAKAA","Management complaints","4. Accessibility","4.3.Delays","4.1.4.Appointment delay"," عندي موعد الساعة ٣ العصر وهو اول موعد في عيادة الطبيب لهذا اليوم. قطعت فاتورة من الاستقبال الساعة\n58:٢ وقمت بالانتظار اكثر من ٤٠ دقيقة حتى دخولي على الطبيب علما ان الطبيب اتى للعيادة الساعة 22:٣ وقام\nبادخال عدد ٦ مرضى قبلي على الرغم من ان موعدي اول واحد وعندما دخلت العيادة لم نتجاوز ٣ دقائق عنده. هل\nهذا منطق؟ انتظر ٤٠ دقيقة عشان ٣ دقائق؟ لو ان الدكتور التزم بمواعيد مرضاه وأولوية الدخول لمن له موعد\nلكنت لم اجلس اكثر من ٥ دقائق.","I have an appointment at 3 PM, the first appointment at the doctor's clinic today. I got a receipt from reception at 2:58 PM and waited for over 40 minutes before seeing the doctor, even though he arrived at the clinic at 10:22 PM and saw six patients before me, despite my appointment being the first. When I finally got in, I only had three minutes with him. Is this reasonable? Wait 40 minutes for three minutes? If the doctor had respected his patients' appointments and prioritized those with appointments, I wouldn't have waited more than five minutes.",null,"Patient",{"$nulls":9},"ابرار بندر الشمري",4,{"v":0,"d":"0.00%"},0,3,1,0,4,null,null,2216,30261660,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-02-18T16:24:00","امال ماهل القحطاني","72 Hours",null,"امال ماهل القحطاني",0,{"$f":"CJ12/CJ14","v":{"v":0,"d":"0.00%"}},0,0,0,0,0,null,null,"ابرار بندر الشمري",1,{"$f":"CT12/CT15","v":{"v":0.14285714285714285,"d":"14.29%"}},0,1,0,0,1]
[null,11,2188,30303864,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2024-02-11T18:59:00","ابرار بندر الشمري","More than 72 Hours","2024-02-11","18:47:00","ابرار بندر الشمري","2024-02-11","18:59:00","2024-02-11","20:03:00","مي سليمان الدخيل","2024-02-11","20:08:00","مي سليمان الدخيل",0.047916666662786156,{"$nulls":3},-45333.83888888889,{"$nulls":3},-45333.83888888889,{"$nulls":4},-45333.83888888889,{"$nulls":3},-45333.83888888889,"2024-02-12","11:39:00",0.16111111111240461,"2024-02-21","08:54:00","مي سليمان الدخيل",9.531944444446708,11856,"SARAH UTTO  SANDIGAN","Management complaints","4. Accessibility","4.3.Delays","4.1.4.Appointment delay","وصلتُ إلى موعدي قبل عشر دقائق، لكن الممرضة جعلتني أنتظر ساعة كاملة رغم وجود مريض واحد فقط قبلي. وبعد وصول المرضى الآخرين، بدأت بالسماح لهم بالدخول قبلي. وعندما سألتها، قالت إن هناك أربعة مرضى فقط قبلي، لكن في الواقع كان هناك أكثر من أربعة مرضى دخلوا قبلي. وعندما سألتها مرة أخرى، قالت إن هناك أربعة مرضى آخرين قبلي. آمل أن تتعلم قول الحقيقة للمرضى وألا تكذب مجدداً.","I came to my appointment 10 min. earlier but the nurse let me wait for a whole hour even there was only 1 patient before me and after other patients reach to the clinic , she started to let them enter to clinic before me and when asked her she told me there are only 4 patients before me but there was more than 4 patients entered before me and when I asked her again she said there are another 4 patients before me , I hope that she learn to say the truth to patient and don t lie again ",null,"Patient",{"$nulls":9},"امال ماهل القحطاني",0,{"v":0,"d":"0.00%"},0,0,0,0,0,null,null,2218,52507,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-02-18T18:57:00","امال ماهل القحطاني","24 Hours",null,"مي سليمان الدخيل",3,{"$f":"CJ13/CJ14","v":{"v":0.6,"d":"60.00%"}},1,0,0,2,3,null,null,"امال ماهل القحطاني",0,{"$f":"CT13/CT15","v":{"v":0,"d":"0.00%"}},0,0,0,0,0]
[null,12,2193,30286500,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-02-12T20:38:00","مي سليمان الدخيل","24 Hours","2024-02-12","20:38:00","مي سليمان الدخيل","2024-02-12","20:38:00",{"$nulls":3},"2024-02-12","20:42:00","مي سليمان الدخيل",0.002777777779556345,{"$nulls":3},-45334.8625,{"$nulls":3},-45334.8625,{"$nulls":4},-45334.8625,{"$nulls":3},-45334.8625,"2024-02-12","20:54:00",-0.8625000000029104,"2024-02-12","21:08:00","مي سليمان الدخيل",0.018055555556202307,null,null,"Clinical complaints","6. Humanness / Caring","2.1.Medication &\nVaccination","4.3.8.Vaccinating delay","لم يظهر التطعيم في صحتي","vaccination not appear on SEHATI since 6 months",null,"Patient",{"$nulls":9},"مي سليمان الدخيل",2,{"v":1,"d":"100.00%"},1,1,0,0,2,null,null,2219,30303190,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2024-02-19T16:03:00","امال ماهل القحطاني","24 Hours",null,"Total",5,{"v":1,"d":"100.00%"},1,0,0,4,5,null,null,"مي سليمان الدخيل",6,{"$f":"CT14/CT15","v":{"v":0.8571428571428571,"d":"85.71%"}},2,0,3,1,6]
[null,13,2195,30036213,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-02-13T17:41:00","ابرار بندر الشمري","72 Hours","2024-02-15","19:05:00","مي سليمان الدخيل","2024-02-15","19:05:00",{"$nulls":3},"2024-02-15","19:11:00","مي سليمان الدخيل",4.166666665696539E-3,"2024-02-17","13:40:00","امال ماهل القحطاني",1.7701388888890506,"2024-02-18","14:45:00","مي سليمان الدخيل",2.8152777777795563,{"$nulls":4},-45337.799305555556,{"$nulls":3},-45337.799305555556,"2024-02-14","13:27:00",-45341.36875,"2024-02-18","18:39:00","ابرار بندر الشمري",2.977777777778101,null,null,"Management complaints","1. Quality","3.4.Finance and\nBilling","6.4.2.No/Invalid consent obtained","تواصل المستفيد يفيد بتاريخ 2/10 المتعلقة (صرف دواء)عدم رفع طلب الموافقة الطبية لشركة التامين وتمت افادته ان يوجد ادويه مجلس الضمان الصحي تمنعنا من رفع طلب الموافقة لشركة التامين","The joint statement issued on 2/10 regarding (dispensing medication) indicates that the insurance company has not submitted a request for medical approval, and it was stated that there are medications that the Health Council is preventing us from submitting a request for insurance approval.",null,"Patient",{"$nulls":9},"Total",6,{"v":1,"d":"100.00%"},1,4,1,0,6,null,null,2220,30244508,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2024-02-19T18:22:00","ابرار بندر الشمري","More than 72 Hours",{"$nulls":11},"Total",{"$f":"CT12+CT13+CT14","v":7},{"v":1,"d":"100.00%"},2,1,3,1,{"$f":"CZ12+CZ13+CZ14","v":7}]
[null,14,2199,30101833,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-02-14T16:50:00","مي سليمان الدخيل","24 Hours","2024-02-14","16:50:00","مي سليمان الدخيل","2024-02-14","16:50:00",{"$nulls":3},"2024-02-14","18:08:00","مي سليمان الدخيل",0.05416666666860692,{"$nulls":3},-45336.75555555556,{"$nulls":3},-45336.75555555556,{"$nulls":4},-45336.75555555556,{"$nulls":3},-45336.75555555556,"2024-02-15","14:39:00",0.2444444444408873,"2024-02-15","15:11:00","امال ماهل القحطاني",0.8770833333328483,null,"DR.MOHAMMED ESSA ALNAZEEM","Management complaints","4. Accessibility","3.1.Administrative\nPolicies and\nProcedures","5.2.1.Deficient Information","تم الذهاب للطوارىء لوجود مشكلة في الباطنية وتم عمل التحاليل اللازمة وافادوني بأن تحليل الحمل يأخذ وقت لتظهر النتيجه واني استطيع الاطلاع على النتيجه من التطبيق لكن عند اخباري للطبيب بأن لدي موعد في مستشفى آخر قام بحجب التقرير من التطبيق حيث جميع التقارير السابقه تظهر لدي الا تقرير الحمل مع العلم بأنه كان ظاهرا عند حديثي مع الطبيب لكن تم حجبه بعد خروجي من المستشفى.","I went to the emergency room because of an internal medicine problem, and the necessary tests were done. They informed me that the pregnancy test takes time to show the result and that I could view the result from the application. However, when I told the doctor that I had an appointment at another hospital, he blocked the report from the application, as all previous reports appear for me except for the pregnancy report, even though it was visible when I spoke with the doctor, but it was blocked after I left the hospital.",null,"Hospital",{"$nulls":19},2221,1732449,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-02-20T16:37:00","مي سليمان الدخيل","More than 72 Hours",null,"Patients",5,{"$f":"CJ16/BP34","v":{"v":0.1282051282051282,"d":"12.82%"}}]
[3,15,2202,30313889,"ذوي المراجع","التنويم","التمريض","تمريض الحضانة","2024-02-15T02:56:00","مي سليمان الدخيل","72 Hours","2024-02-14","20:50:00","مي سليمان الدخيل","2024-02-15","02:56:00","2024-02-17","18:39:00","مي سليمان الدخيل","2024-02-17","18:42:00","مي سليمان الدخيل",2.656944444446708,"2024-02-18","14:46:00","مي سليمان الدخيل",0.836111111108039,{"$nulls":3},-45339.77916666667,{"$nulls":4},-45339.77916666667,{"$nulls":3},-45339.77916666667,"2024-02-18","18:01:00",-45340.39444444444,"2024-02-20","17:50:00","مي سليمان الدخيل",2.9638888888875954,null,null,"Clinical complaints","6. Humanness / Caring","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","يعاني ابني البالغ من العمر 9 أيام من التهابات وتشوهات في منطقة الحوض بسبب إهمال من طاقم التمريض في قسم الحضانة خلال الفترة المسائية. أعتقد أن اسم الممرضة \"كيك\". كما أنهم رفضوا عرض الطفل على كاميرا شاشة الأم، ولم يلتزموا بتعليمات الطبيب الذي نصحهم بإرضاع الطفل فور دخوله الحضانة، بل أطعمته الممرضة بعد ساعتين.","My son 9 days old suffers from chafing and deformity in the breech area because of negligence from nursing staff in the nursery at evening shift, I think the nurse name is “Keyk”, they also refuse to show baby on cam on mother screen and don’t do doctor instruction who told them to feed the baby immediately after entering to nursery but the nurse feed him 2 hours later",null,"Patient",{"$nulls":9},"CCHI",6,{"$f":"BP17/BP34","v":{"v":0.15384615384615385,"d":"15.38%"}},{"$nulls":7},2226,30094791,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-02-22T16:37:00","مي سليمان الدخيل","24 Hours",{"$nulls":11},"Patient’s relatives",7,{"$f":"CT17/BP34","v":{"v":0.1794871794871795,"d":"17.95%"}}]
[null,16,2203,30312309,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-02-15T19:05:00","مي سليمان الدخيل","72 Hours","2024-02-15","19:05:00","مي سليمان الدخيل","2024-02-15","19:05:00",{"$nulls":3},"2024-02-15","19:11:00","مي سليمان الدخيل",4.166666665696539E-3,"2024-02-17","13:40:00","امال ماهل القحطاني",1.7701388888890506,"2024-02-18","14:45:00","مي سليمان الدخيل",2.8152777777795563,{"$nulls":4},-45337.799305555556,{"$nulls":3},-45337.799305555556,"2024-02-18","14:51:00",-45337.36875,"2024-02-18","18:39:00","ابرار بندر الشمري",2.977777777778101,null,null,"Management complaints","1. Quality","3.4.Finance and\nBilling","6.4.2.No/Invalid consent obtained","الوزارة قبلت طلب العملية والمستشفى يقول لم يأتي طلب الموافقه","The ministry accepted the transaction request, but the hospital says it has not received approval for it.",null,"Patient",{"$nulls":19},2227,30130843,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأسنان","2024-02-22T16:48:00","مي سليمان الدخيل","24 Hours",null,"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,17,2204,30048922,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة الأوعية الدموية","2024-02-15T19:44:00","مي سليمان الدخيل","48 Hours","2024-02-15","19:44:00","مي سليمان الدخيل","2024-02-15","19:44:00",{"$nulls":3},"2024-02-15","19:52:00","مي سليمان الدخيل",0.005555555551836733,{"$nulls":3},-45337.82777777778,{"$nulls":3},-45337.82777777778,{"$nulls":4},-45337.82777777778,{"$nulls":3},-45337.82777777778,"2024-02-17","06:03:00",1.172222222223354,"2024-02-17","13:34:00","امال ماهل القحطاني",1.7375000000029104,8763,"Dr KHALID ABDULRAHMAN SALEM ALBREKEIT","Relationship Complaints ","5. Communication","5.1.Patient-staff communication","5.1.2.Poor provider-patient communication","زرت الطبيب لاخذ رأي طبي لكنه رفض الاطلاع على تقاريري واشعتي من مستشفى آخر مع ان التقارير والاشعه ليست قديمه وقال لي انا لا اثق بنتائج غيري وحاول اقناعي بعمل جديدة على تكلفة التأمين وحين رفضت ، رفض تشخيصي.","I visited the doctor to get a medical opinion, but he refused to look at my reports and x-rays from another hospital, even though the reports and x-rays were not old. He told me that he did not trust the results of others and tried to convince me to do new ones at the cost of the insurance. When I refused, he rejected my diagnosis.",null,"Patient",{"$nulls":9},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":6},2229,30150533,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-02-24T09:52:00","امال ماهل القحطاني","48 Hours",null,1,0,0,4,{"$nulls":6},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,18,2205,30122175,"مراجع","التنويم","الطبي","وحدة العناية المركزة لحديثي الولادة","2024-02-15T21:15:00","مي سليمان الدخيل","More than 72 Hours","2024-02-15","21:15:00","مي سليمان الدخيل","2024-02-15","21:15:00","2024-02-17","20:09:00","مي سليمان الدخيل","2024-02-20","17:46:00","مي سليمان الدخيل",4.854861111110949,"2024-02-25","14:08:00","مي سليمان الدخيل",4.848611111112405,"2024-02-27","14:29:00","مي سليمان الدخيل",6.8631944444496185,{"$nulls":4},-45342.740277777775,{"$nulls":3},-45342.740277777775,"2024-02-28","09:56:00",-45340.32916666666,"2024-02-28","14:29:00","مي سليمان الدخيل",7.8631944444496185,15609,"Dr NOHA ALI ABDEL KHALEK SALEH","Relationship Complaints ","5. Communication","5.1.Patient-staff communication","1.3.1.Substandard clinical/nursing care"," اتمنى يكون فيه اهتمام كبير بقسم حساس ومهم مثل العنايه المركزه للاطفال ابتداء من طريقه الدكتوره نهى بالعلك\nبالفم المفتوح وبصوت مرتفع بدون لبس الكمامه على الفم وايضا الكشف على الطفل بدون لبس قفازات !! اكل\nالبيض بالمكتب ورائحته منتشره بالمكان !!  انتظرت بكل هدوء ل٣ ساعات مع العلم ان ولادتي كانت\nقيصري وكنت بحاله متعبه جدا ولا يوجد اي مراعاه لوضعي بالعكس انتظرت الى ان هبط سكري ل ٦٠ ووصلت\nلمرحله انهيار بالبكاء والصراخ وبمجرد شافو وضعي كذا قالو خلاص خلصنا اوراقك ؟!! بس بعرف كان محتاج\nالموضوع اوصل لهالمرحله من الانهيار ؟؟","I hope there will be greater attention paid to a sensitive and important department like the pediatric intensive care unit, starting with Dr. Noha's method of chewing gum with her mouth open and loudly without wearing a mask, and also examining the child without wearing gloves! Eating eggs in the office and the smell permeated the place! I waited patiently for 3 hours, knowing that my delivery was a C-section and I was in a very weak state, and there was no consideration for my condition. On the contrary, I waited until my blood sugar dropped to 60 and I reached the point of collapse, crying and screaming. As soon as they saw my condition, they said, \"We've finished your paperwork!\" I just want to know, did it have to reach that point of collapse?",null,"Patient",{"$nulls":9},1,4,1,0,{"$nulls":6},2230,30313372,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة لحديثي الولادة","2024-02-24T17:06:00","مي سليمان الدخيل","24 Hours",null,{"$f":"CI19/CJ16","v":{"v":0.2,"d":"20.00%"}},{"$f":"CJ19/CJ16","v":{"v":0,"d":"0.00%"}},{"$f":"CK19/CJ16","v":{"v":0,"d":"0.00%"}},{"$f":"CL19/CJ16","v":{"v":0.8,"d":"80.00%"}},{"$nulls":6},2,1,3,1]
[null,19,2207,30301481,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-02-17T15:14:00","مي سليمان الدخيل","More than 72 Hours","2024-02-17","14:56:00","مي سليمان الدخيل","2024-02-17","15:14:00","2024-02-17","16:01:00","مي سليمان الدخيل","2024-02-17","16:02:00","مي سليمان الدخيل",{"$f":"(U21+T21)-(P21+O21)","v":0.03333333333284827},"2024-02-18","14:44:00","مي سليمان الدخيل",{"$f":"(Y21+X21)-(U21+T21)","v":0.9458333333313931},"2024-02-20","17:14:00","مي سليمان الدخيل",{"$f":"(AC21+AB21)-(U21+T21)","v":3.0499999999956344},{"$nulls":4},-45339.66805555556,{"$nulls":3},-45339.66805555556,"2024-02-27","19:51:00",{"$f":"(AO21+AN21)-(Y21+X21)","v":-45331.28194444445},"2024-02-27","20:09:00","مي سليمان الدخيل",10.171527777776646,15920,"Dr HORIYA ABDULLAH ALMASARI","Clinical complaints","6. Humanness / Caring","1.3.Quality of Care","6.4.2.No/Invalid consent obtained","الاشاعه بها حشو عادي وتم عمل الحشو كامل وبعدها حدث الم شديد فى الضرس مع شرب ساخن أو بارد يزداد الالم فى زيارتى الثانيه خبرتها بهذا الالم قالتلى أنه تحسس من نوعية الحشو و وضعت لى جل مسكن ولكن بعد مدة بسيطه عاد الالم مرة أخرى وقمت بزيارتها مرة أخرى وكشفت وقالت إن الحشو مرتفع فقامت بتقصير الضرس ولكن مازال الالم موجود وقمت بزيارة أخرى واخبرتها بأن الالم لازال موجود وكشفت على واعطتنى تخدير ثم قامت بحفر الضرس  مجددا واكتشفت وجود عصب وكان المفروض اكتشاف ذلك الامر مسبقا قبل حشو الضرس بعدها اخبرتنى أنها ستقوم برفع حشو العصب للتأمين فقلت لها ان التأمين خلص وفعلا جاء الرفض من  التامين لان هناك طلب سابق ، حاليا اطالب بالتحقيق والتوضيح من قبل الطبيبه المعالجه بانتظار ردكم .","The x-ray shows a regular filling, and the filling was completed. Afterwards, I experienced severe pain in the tooth when drinking hot or cold liquids. The pain increases during my second visit. I informed her about this pain, and she told me it was an allergy to the type of filling. She applied a pain-relieving gel, but after a short time, the pain returned. I visited her again, and she examined me and said the filling was too high. She shortened the tooth, but the pain persisted. I visited her again and told her that the pain was still there. She examined me, gave me anesthesia, and then drilled the tooth again. She discovered a nerve, which should have been discovered before filling the tooth. After that, she told me that she would remove the root canal filling for insurance purposes. I told her that the insurance had expired, and indeed, the insurance company refused because there was a previous claim. Currently, I am requesting an investigation and clarification from the treating dentist. I await your response.",null,"Patient",{"$nulls":9},{"$f":"BO20/BP17","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"BP20/BP17","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$f":"BQ20/BP17","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"BR20/BP17","v":{"v":0,"d":"0.00%"}},{"$nulls":6},2232,30316291,"وزارة الصحة","التنويم","الطبي","قسم الجراحة العامة","2024-02-25T15:07:00","مي سليمان الدخيل","48 Hours",{"$nulls":11},{"$f":"CS20/CT17","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$f":"CT20/CT17","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"CU20/CT17","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$f":"CV20/CT17","v":{"v":0.14285714285714285,"d":"14.29%"}}]
[null,20,2212,30315607,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-02-18T14:26:00","مي سليمان الدخيل","24 Hours","2024-02-18","14:26:00","مي سليمان الدخيل","2024-02-18","14:26:00",{"$nulls":3},"2024-02-18","14:31:00","مي سليمان الدخيل",3.4722222189884633E-3,"2024-02-19","08:43:00","مي سليمان الدخيل",0.7583333333313931,{"$nulls":3},-45340.60486111111,{"$nulls":4},-45340.60486111111,{"$nulls":3},-45340.60486111111,"2024-02-19","10:40:00",{"$f":"(AO22+AN22)-(Y22+X22)","v":-45340.96805555555},"2024-02-19","10:58:00","مي سليمان الدخيل",0.8520833333313931,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.7.Sick leave issues","تم رفض تعديل الاجازة المرضية من قبل الطبيب","The doctor refused to amend the sick leave certificate.",null,"Patient",{"$nulls":19},2241,1220929,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-02-28T15:59:00","امال ماهل القحطاني","72 Hours",null,"In-Patient",1,{"$f":"CJ22/CJ25","v":{"v":0.2,"d":"20.00%"}}]
[null,21,2215,30133147,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-02-18T16:19:00","امال ماهل القحطاني","24 Hours","2024-02-18","16:19:00","امال ماهل القحطاني","2024-02-18","16:19:00",{"$nulls":3},"2024-02-18","16:24:00","امال ماهل القحطاني",0.003472222226264421,{"$nulls":3},-45340.683333333334,{"$nulls":3},-45340.683333333334,{"$nulls":4},-45340.683333333334,{"$nulls":3},-45340.683333333334,"2024-02-18","16:57:00",{"$f":"(AO23+AN23)-(Y23+X23)","v":-0.6833333333343035},"2024-02-19","13:23:00","امال ماهل القحطاني",0.8743055555532919,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.7.Sick leave issues","المراجع يفيد بأنه تم رفض تسليمه اشعار المراجعه , بانتظار افادتكم ","The reviewer reports that he was refused service with the review notice; awaiting your response.",null,"Patient",{"$nulls":9},"In-Patient",1,{"$f":"BP23/BP26","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":17},"Out-Patient",4,{"$f":"CJ23/CJ30","v":{"v":0.8,"d":"80.00%"}},{"$nulls":7},"In-Patient",2,{"$f":"CT23/CT26","v":{"v":0.2857142857142857,"d":"28.57%"}}]
[null,22,2216,30261660,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-02-18T16:24:00","امال ماهل القحطاني","72 Hours","2024-02-18","16:24:00","امال ماهل القحطاني","2024-02-18","16:24:00",{"$nulls":3},"2024-02-18","16:48:00","امال ماهل القحطاني",0.016666666662786156,"2024-02-19","13:24:00","مي سليمان الدخيل",0.8583333333372138,"2024-02-20","13:33:00","امال ماهل القحطاني",1.8645833333357587,{"$nulls":4},-45340.7,{"$nulls":3},-45340.7,"2024-02-21","09:14:00",-45339.25833333333,"2024-02-21","14:12:00","مي سليمان الدخيل",2.891666666670062,null,null,"Management complaints","6. Humanness / Caring","6.4.Consent","6.4.2.No/Invalid consent obtained","لدى المراجعه رغبه بعمل اجراء تحليل الزواج  بمركز اخر ولكن تم رفع بياناتها لدى مستشفى الحمادي ويتوجب الغاءه من قبلكم لوجود تعارض عند رفع الطلب لدى المركز الاخر  بانتظار افادتكم .. ","The patient wishes to have the premarital analysis done at another center, but her data has already been submitted to Al Hammadi Hospital and it must be cancelled by you due to a conflict when submitting the request to the other center. We await your response.",null,"Patient",{"$nulls":9},"Out-Patient",4,{"$f":"BP24/BP26","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":17},"ER",0,{"$f":"CJ24/CJ30","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"Out-Patient",5,{"$f":"CT24/CT26","v":{"v":0.7142857142857143,"d":"71.43%"}}]
[null,23,2217,1598009,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم المواعيد","2024-02-18T17:51:00","ابرار بندر الشمري","48 Hours","2024-02-18","17:51:00","ابرار بندر الشمري","2024-02-18","17:51:00",{"$nulls":3},"2024-02-18","17:51:00","ابرار بندر الشمري",0,{"$nulls":3},-45340.74375,{"$nulls":3},-45340.74375,{"$nulls":4},-45340.74375,{"$nulls":3},-45340.74375,null,null,-45340.74375,"2024-02-19","18:37:00","ابرار بندر الشمري",1.0319444444394321,null,null,"Clinical complaints","5. Communication","3.Delays","4.1.2.Poor availability and scheduling","مستشفى الحمادي النزهة قسم الاسنان عيادة دكتور هاني موسى الغى مواعيد علاج حشوات اسناني ثلاث مرات بحجة ان العيادة تتحول من مسائي الى صباحي .. و لما كلمت مواعيد المستشفى عشان احدد موعد ثاني مسائي مع دكتور اخر بعد ما الغى مواعيدي ثلاث مرات ابلغوني بعدم وجود اي دكتور متوفر مسائي .. والان لا اعلم ماذا افعل والحشو المؤقت يؤلم ولا استطع الذهاب لهم صباحا بحكم ظروف عملي .","Al Hammadi Hospital, Al Nozha, Dental Department, Dr. Hani Moussa's clinic, canceled my dental filling appointments three times, claiming that the clinic was switching from evening to morning hours. When I called the hospital's appointments department to schedule another evening appointment with another doctor after he canceled my appointments three times, they informed me that no doctor was available in the evening. Now I don't know what to do, and the temporary filling hurts, and I can't go to them in the morning due to my work circumstances.",null,"Patient",{"$nulls":9},"ER",1,{"$f":"BP25/BP26","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":17},"Total",5,{"$f":"CJ25/CJ30","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"ER",0,{"$f":"CT25/CT26","v":{"v":0,"d":"0.00%"}}]
[null,24,2218,52507,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-02-18T18:57:00","امال ماهل القحطاني","24 Hours","2024-02-18","18:57:00","امال ماهل القحطاني","2024-02-18","18:57:00",{"$nulls":3},"2024-02-18","18:57:00","امال ماهل القحطاني",0,{"$nulls":3},-45340.78958333333,{"$nulls":3},-45340.78958333333,{"$nulls":4},-45340.78958333333,{"$nulls":3},-45340.78958333333,null,null,-45340.78958333333,"2024-02-18","19:13:00","امال ماهل القحطاني",0.011111111110949423,null,null,"Management complaints","3. Institutional Issues","3.1.Administrative\nPolicies and\nProcedures","3.1.1.Paperwork delays","يفيد المراجع بضرورة استلام تقارير سنة 2010 وتمت افادته بعدم وجودها ","The auditor stated that he needed to receive the 2010 reports but was informed that they were unavailable.",null,"Patient",{"$nulls":9},"Total",6,{"$f":"BQ25+BQ24+BQ23","v":{"v":0.9999999999999999,"d":"100.00%"}},{"$nulls":7},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,"Medical",4,{"$f":"CJ26/CJ30","v":{"v":0.8,"d":"80.00%"}},{"$nulls":7},"Total",7,{"v":1,"d":"100.00%"}]
[null,25,2219,30303190,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2024-02-19T16:03:00","امال ماهل القحطاني","24 Hours","2024-02-19","16:03:00","امال ماهل القحطاني","2024-02-19","16:03:00",{"$nulls":3},"2024-02-19","16:03:00","امال ماهل القحطاني",0,{"$nulls":3},-45341.66875,{"$nulls":3},-45341.66875,{"$nulls":4},-45341.66875,{"$nulls":3},-45341.66875,null,null,-45341.66875,"2024-02-19","19:40:00","ابرار بندر الشمري",0.15069444444816327,null,null,"Management complaints","1. Quality","2.1.Medication &\nVaccination","2.1.3.No medication prescribed","لم يتم صرف الوصفه ","The prescription was not filled.",null,"Patient",{"$nulls":9},"Medical",0,{"$f":"BP27/BP31","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"ابرار بندر الشمري",2,{"$f":"BZ27/BZ30","v":{"v":0.09523809523809523,"d":"9.52%"}},1,0,0,1,2,null,null,"Admin",0,{"$f":"CJ27/CJ30","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"Medical",4,{"$f":"CT27/CT31","v":{"v":0.5714285714285714,"d":"57.14%"}}]
[null,26,2220,30244508,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2024-02-19T18:22:00","ابرار بندر الشمري","More than 72 Hours","2024-02-19","18:22:00","ابرار بندر الشمري","2024-02-19","18:22:00",{"$nulls":3},"2024-02-19","18:36:00","ابرار بندر الشمري",0.00972222222480923,"2024-02-20","13:26:00","امال ماهل القحطاني",0.7847222222189885,{"$nulls":3},-45341.775,"2024-02-28","14:27:00","مي سليمان الدخيل","The complaint was escalated due to the department's failure to respond",8.827083333329938,{"$nulls":3},-45341.775,"2024-02-20","17:28:00",-45342.33472222222,"2024-02-25","16:35:00","ابرار بندر الشمري",5.915972222217533,null,null,"Management complaints","1. Quality","2.1.Medication &\nVaccination","2.1.3.No medication prescribed","لدى المريض وصفة طبيه ولم يتم صرفها للمريض . ","The patient has a prescription that has not been dispensed to the patient.",null,"Patient",{"$nulls":9},"Admin",6,{"$f":"BP28/BP31","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"امال ماهل القحطاني",7,{"$f":"BZ28/BZ30","v":{"v":0.3333333333333333,"d":"33.33%"}},3,1,2,1,7,null,null,"Nursing",1,{"$f":"CJ28/CJ30","v":{"v":0.2,"d":"20.00%"}},{"$nulls":7},"Admin",0,{"$f":"CT28/CT31","v":{"v":0,"d":"0.00%"}}]
[null,27,2221,1732449,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-02-20T16:37:00","مي سليمان الدخيل","More than 72 Hours","2024-02-20","16:37:00","مي سليمان الدخيل","2024-02-20","16:37:00",{"$nulls":3},"2024-02-20","16:58:00","مي سليمان الدخيل",0.014583333329937886,"2024-02-21","11:46:00","مي سليمان الدخيل",0.7833333333328483,"2024-02-24","13:22:00","امال ماهل القحطاني",3.849999999998545,{"$nulls":4},-45342.70694444444,{"$nulls":3},-45342.70694444444,"2024-03-13","13:25:00",-45322.19722222222,"2024-07-07","13:53:00","ابرار بندر الشمري",137.871527777781,14761,"Dr DOAA AWAD MASSOUD MOHAMED","Clinical complaints","5. Communication","3.Delays","4.1.4.Appointment delay","كان عندي موعد الساعه 3 ونص مع د.دعاء يوم 2 فبراير وتوجهت للمستشفى الساعه 2 ولما جاء وقت موعدي تم تقديم ناس علي وادخالهم قبلي وانتظرت حتى الساعه السادسه وعند دخولي للدكتوره كان اسلوب الدكتوره جدا سيء معي وقالت انتي اصلا ماعندك موعد واطلعي لا تأخريني وتعطليني عن شغلي وانا عندي موعد والفاتوره معاي","I had an appointment at 3:30 with Dr. Doaa on February 2nd, and I went to the hospital at 2:00. When it was time for my appointment, people were seen before me, and I waited until 6:00. When I finally went in to see the doctor, she was very rude to me. She told me I didn't even have an appointment and to leave, saying I was delaying her and interfering with her work, even though I had an appointment and the bill was with me.",null,"Patient",{"$nulls":9},"Nursing",0,{"$f":"BP29/BP31","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"مي سليمان الدخيل",12,{"$f":"BZ29/BZ30","v":{"v":0.5714285714285714,"d":"57.14%"}},6,3,1,2,12,null,null,"Support Services",0,{"$f":"CJ29/CJ30","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"Nursing",3,{"$f":"CT29/CT31","v":{"v":0.42857142857142855,"d":"42.86%"}}]
[4,28,2226,30094791,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-02-22T16:37:00","مي سليمان الدخيل","24 Hours","2024-02-22","16:37:00","مي سليمان الدخيل","2024-02-22","16:37:00",{"$nulls":3},"2024-02-24","14:05:00","مي سليمان الدخيل",1.8944444444423425,{"$nulls":3},-45346.586805555555,{"$nulls":3},-45346.586805555555,{"$nulls":4},-45346.586805555555,{"$nulls":3},-45346.586805555555,"2024-02-24","14:51:00",-0.5868055555547471,"2024-02-24","18:30:00","مي سليمان الدخيل",0.18402777778101154,null,null,"Relationship Complaints ","6. Humanness / Caring","3.4.Finance and\nBilling","6.4.2.No/Invalid consent obtained","تفيد المريضه بأنها دخلت للطوارىء كحالة ولادة وبعد الكشف تقرر عمل عملية قيصريه بشكل عاجل وتم عمل العمليه دون رفع طلب موافقه للتأمين في حينها وتم دفع تكاليف العمليه كاش على اساس ان طلب الموافقه تم رفعه وعند الحصول على الموافقه سيتم استرجاع تكاليف العمليه لكن الطلب لم يتم رفعه في حينها وتم رفع الطلب بعد ذلك بمده وجاء الرفض من التأمين لعدم وجود مبرر ولم تتم افادة التأمين بمبرر حتى الان.","The patient reports that she entered the emergency room as a childbirth case, and after examination, it was decided to perform an urgent cesarean section. The operation was performed without submitting an insurance approval request at the time, and the costs of the operation were paid in cash on the basis that the approval request had been submitted and that upon obtaining approval, the costs of the operation would be reimbursed. However, the request was not submitted at the time, and the request was submitted some time later, and the insurance rejected it due to the lack of justification. The insurance has not been informed of any justification to this day.",null,"Patient",{"$nulls":9},"Support Services",0,{"$f":"BP30/BP31","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"Total",{"$f":"BZ27+BZ28+BZ29","v":21},{"v":1,"d":"100.00%"},10,4,3,4,{"$f":"CF27+CF28+CF29","v":21},null,null,"Total",5,{"$f":"CJ30/CJ30","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"Support Services",0,{"$f":"CT30/CT31","v":{"v":0,"d":"0.00%"}}]
[null,29,2227,30130843,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأسنان","2024-02-22T16:48:00","مي سليمان الدخيل","24 Hours","2024-02-22","16:48:00","مي سليمان الدخيل","2024-02-22","16:48:00",{"$nulls":3},"2024-02-25","13:30:00","امال ماهل القحطاني",2.8625000000029104,{"$nulls":3},-45347.5625,{"$nulls":3},-45347.5625,{"$nulls":4},-45347.5625,{"$nulls":3},-45347.5625,"2024-02-25","13:39:00",-0.5625,"2024-02-25","14:20:00","مي سليمان الدخيل",0.03472222221898846,16211,"Dr FARHAN ABDUL   AZEEZ","Clinical complaints","5. Communication","3.Delays","4.1.4.Appointment delay","حضرت المريضة إلى موعدها في الوقت المحدد وانتظرت لمدة ساعتين، وبعد ذلك غادر الطبيب العيادة ولم يناديها أحد للدخول."," patient come to appointment on time and wait for 2 hours and then after waiting , the doctor leave the clinic  and no one calling her to enter to the clinic",null,"Patient",{"$nulls":9},"Total",6,{"$f":"BQ30+BQ29+BQ28+BQ27","v":{"v":1,"d":"100.00%"}},{"$nulls":27},"Total",7,{"v":1,"d":"100.00%"}]
[null,30,2229,30150533,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-02-24T09:52:00","امال ماهل القحطاني","48 Hours","2024-02-24","09:52:00","امال ماهل القحطاني","2024-02-24","09:52:00",{"$nulls":3},"2024-02-24","10:15:00","امال ماهل القحطاني",0.015972222223354038,{"$nulls":3},-45346.427083333336,{"$nulls":3},-45346.427083333336,{"$nulls":4},-45346.427083333336,{"$nulls":3},-45346.427083333336,"2024-02-24","10:52:00",-0.42708333333575865,"2024-02-25","11:12:00","امال ماهل القحطاني",1.039583333331393,null,null,"Clinical complaints","6. Humanness / Caring","3.4.Finance and\nBilling","6.4.2.No/Invalid consent obtained","تم افادة المريض بانه تم رفع طلب للتأمين وعند التواصل مع التأمين يتم ابلاغ المراجع بانه لم يتم رفع اي طلب من قبل المستشفى بانتظار التواصل مع المستفيد للتوضيح ومن ثم الرد ع الشكوى بالنظام .","The patient's insurance request was submitted for insurance purposes, and communication with the insurance company is being reported. The hospital is notifying that no request has been submitted, pending communication with others for clarification, and then a response will be provided to the system.",null,"Patient",{"$nulls":19},"MOH",21,{"$f":"BZ32/BP34","v":{"v":0.5384615384615384,"d":"53.85%"}}]
[null,31,2230,30313372,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة لحديثي الولادة","2024-02-24T17:06:00","مي سليمان الدخيل","24 Hours","2024-02-24","17:06:00","مي سليمان الدخيل","2024-02-24","17:06:00",{"$nulls":3},"2024-02-25","14:12:00","مي سليمان الدخيل",0.8791666666656965,{"$nulls":3},-45347.59166666667,{"$nulls":3},-45347.59166666667,{"$nulls":4},-45347.59166666667,{"$nulls":3},-45347.59166666667,"2024-02-25","15:11:00",-0.5916666666671517,"2024-02-25","15:37:00","مي سليمان الدخيل",0.05902777777373558,15713,"Dr AYMAN SADEEK MOHAMMED MOUSTAFA","Clinical complaints","6. Humanness / Caring","4.4.Referrals","4.4.1.Patient referral refusal","تم رفض خروج الطفل لمستشفى آخر من قبل الطبيب دون سبب","The child was refused discharge to another hospital by the doctor without reason.",null,"Patient"]
[null,32,2232,30316291,"وزارة الصحة","التنويم","الطبي","قسم الجراحة العامة","2024-02-25T15:07:00","مي سليمان الدخيل","48 Hours","2024-02-25","15:07:00","مي سليمان الدخيل","2024-02-25","15:07:00",{"$nulls":3},"2024-02-25","15:24:00","مي سليمان الدخيل",0.011805555557657499,"2024-02-26","13:57:00","امال ماهل القحطاني",0.9395833333328483,{"$nulls":3},-45347.64166666667,{"$nulls":4},-45347.64166666667,{"$nulls":3},-45347.64166666667,"2024-02-26","15:11:00",-45348.22291666667,"2024-02-26","19:30:00","مي سليمان الدخيل",1.1708333333299379,15494,"Dr RATHATH ALSEDIQ ABDULLAH IBRAHIM","Clinical complaints","6. Humanness / Caring","2.3.Skills and \nConduct","5.1.1.Miscommunication with Patient","تم دخولي للتنويم بعد عملية في الفك وكنت احتاج لاخذ مسكنات لتهدئة الالم وطلبت ذلك من الدكتوره لكنها رفضت على اعتبار اني سبق و اخذت المسكنات \nلكني لم اخذ المسكنات اطلاقا وذكرت ذلك للدكتوره ولم ترفض فقط بل سخرت من مشاعري بقولها تحملي الالم وهي تضحك","I was admitted to the ward after jaw surgery and needed painkillers to ease the pain. I asked the doctor for them, but she refused, saying I had already taken them. However, I hadn't taken any painkillers at all, and I mentioned this to the doctor. Not only did she refuse, but she mocked my feelings, telling me to endure the pain while laughing.",null,"Patient",{"$nulls":9},"Total",39,{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,33,2237,30298192,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-02-26T19:54:00","مي سليمان الدخيل","24 Hours","2024-02-26","19:54:00","مي سليمان الدخيل","2024-02-26","19:54:00",{"$nulls":3},"2024-02-26","20:05:00","مي سليمان الدخيل",0.007638888884685002,{"$nulls":3},-45348.836805555555,{"$nulls":3},-45348.836805555555,{"$nulls":4},-45348.836805555555,{"$nulls":3},-45348.836805555555,"2024-02-27","08:36:00",0.16319444444525288,"2024-02-27","13:46:00","مي سليمان الدخيل",0.7368055555562023,null,null,"Clinical complaints","6. Humanness / Caring","3.4.Finance and\nBilling","6.4.2.No/Invalid consent obtained","افادني المستشفى بانه تم رفع طلب الموافقه على العمليه 6 مرات ويتم الرفض وعند التواصل مع شركة التأمين (بوبا) افادونا بعدم رفع البيانات الصحيحة من الطبيب المعالج وعند مراجعة الطبيب المعالج افادنا بأنه رفع البيانات بشكل صحيح .","The hospital informed me that the request for approval of the operation was submitted 6 times and was rejected. When we contacted the insurance company (Bupa), they informed us that the correct data was not submitted by the treating physician. When we consulted the treating physician, he informed us that he had submitted the data correctly.",null,"Patient",{"$nulls":19},10,4,3,4]
[null,34,2238,30210437,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-02-27T17:19:00","مي سليمان الدخيل","24 Hours","2024-02-27","16:54:00","مي سليمان الدخيل","2024-02-27","17:19:00","2024-02-27","19:10:00","مي سليمان الدخيل","2024-02-27","19:12:00","مي سليمان الدخيل",0.07847222222335404,{"$nulls":3},-45349.8,{"$nulls":3},-45349.8,{"$nulls":4},-45349.8,{"$nulls":3},-45349.8,"2024-02-27","19:44:00",-0.8000000000029104,"2024-02-27","20:14:00","مي سليمان الدخيل",0.04305555555038154,2536,"MOHAMMED HASHIM AL ATHAS ","Clinical complaints","6. Humanness / Caring","2.3.Skills and \nConduct","5.1.1.Miscommunication with Patient","طول وقت الزياره  في العياده اكلم الدكتور وهو يناظر جواله ومتجاهلني وقاعد يرد على استفساراتي من غير نفس ولم يقم بتشخيصي بالشكل الصحيح ووقت الزياره من حقي كمريض ان يعيرني كامل اهتمامه حيث اعتبر ذلك نوع من انواع الاهانه والاستهزاء بي شخصيا","During my entire visit to the clinic, I was talking to the doctor while he was looking at his phone and ignoring me. He answered my questions listlessly and did not diagnose me properly. As a patient, I have the right to his full attention during my visit, and I consider this a form of insult and mockery of me personally.",null,"Patient",{"$nulls":19},{"$f":"BY35/BZ32","v":{"v":0.47619047619047616,"d":"47.62%"}},{"$f":"BZ35/BZ32","v":{"v":0.19047619047619047,"d":"19.05%"}},{"$f":"CA35/BZ32","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"CB35/BZ32","v":{"v":0.19047619047619047,"d":"19.05%"}}]
[null,35,2239,30182581,"مجلس الضمان الصحي","الطوارئ","الإداري","استقبال الطوارئ","2024-02-27T17:39:00","ابرار بندر الشمري","48 Hours","2024-02-27","17:39:00","ابرار بندر الشمري","2024-02-27","17:39:00",{"$nulls":3},"2024-02-27","17:58:00","ابرار بندر الشمري",0.013194444443797693,{"$nulls":3},-45349.748611111114,{"$nulls":3},-45349.748611111114,{"$nulls":4},-45349.748611111114,{"$nulls":3},-45349.748611111114,"2024-02-28","08:35:00",0.2513888888861402,"2024-02-28","13:04:00","امال ماهل القحطاني",0.7958333333299379,null,null,"Clinical complaints","6. Humanness / Caring","3.4.Finance and\nBilling","6.4.2.No/Invalid consent obtained","زرت المستشفى في حاله طاره طفلتي حررتها ٤٠ تم الافاده التامين غير مغطى مع انه مدرج من ضمن المستشفيات المغطى وطفلتي ولدت فيه","I visited the hospital in an emergency for my child. I paid 40 [currency unspecified] and was informed that the insurance did not cover it, even though it is listed among the covered hospitals. My child was admitted there.",null,"Patient"]
[null,36,2240,30226915,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-02-28T02:53:00","مي سليمان الدخيل","More than 72 Hours","2024-02-27","19:58:00","مي سليمان الدخيل","2024-02-28","02:53:00","2024-02-28","15:24:00","مي سليمان الدخيل","2024-02-28","15:52:00","مي سليمان الدخيل",0.5409722222248092,"2024-02-29","13:14:00","امال ماهل القحطاني",0.890277777776646,"2024-03-02","13:36:00","امال ماهل القحطاني",2.905555555553292,{"$nulls":4},-45350.66111111111,{"$nulls":3},-45350.66111111111,"2023-03-02","17:25:00",-45715.2125,"2024-03-02","17:31:00","مي سليمان الدخيل",3.068749999998545,null,"KHANSA MOHAMMED ALI","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.3.Rough treatment","تم تحليل عينه براز اكرمكم االله والنتيجه ايجابيه بجرثومه معده لطفلتي البالغه من العمر سنه وعلى اساسها قرر الطبيب تنويمها واعطائها مضادات حيويه وخطه علاجيه ثم بعد التنويم بيومين اكتشف الطبيب ان نتيجة التحليل كانت خاطئه من الاساس بعد اخذه لعينه اخرى وتحليلها حيث ظهرت النتائج سلبيه وهذا مايعود  بالضرر على بنتي بسبب تحليل خاطئ من قبل موظفتكم ","A stool sample was analyzed (excuse the expression) for my one-year-old daughter, and the result was positive for Helicobacter pylori. Based on this, the doctor decided to admit her and prescribe antibiotics and a treatment plan. However, two days after her admission, the doctor discovered that the initial test result was incorrect after taking another sample and analyzing it, which came back negative. This is harming my daughter because of an incorrect analysis by your employee.",null,"Patient",{"$nulls":19},"In-Patient",3,{"$f":"BZ38/BZ41","v":{"v":0.14285714285714285,"d":"14.29%"}}]
[null,37,2240,30226915,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2024-02-27T19:58:00","مي سليمان الدخيل","72 Hours","2024-02-27","19:58:00","مي سليمان الدخيل","2024-02-27","19:58:00","2024-02-28","15:24:00","مي سليمان الدخيل","2024-02-28","15:30:00","مي سليمان الدخيل",0.8138888888934162,"2024-02-29","13:15:00","امال ماهل القحطاني",0.90625,"2024-02-29","18:18:00","مي سليمان الدخيل",1.116666666661331,{"$nulls":4},-45350.645833333336,{"$nulls":3},-45350.645833333336,null,null,-90702.19791666667,"2024-03-02","13:38:00","امال ماهل القحطاني",2.922222222223354,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.3.Rough treatment","كانت الممرضة (إيلين) تعاملني أنا وطفلي معاملة سيئة، فقد لفت الشريط اللاصق حول ذراع الطفل بقوة، وطلبت منها التوقف، لكنها استمرت في ذلك حتى تورمت ذراع الطفل، وازداد التورم يومًا بعد يوم حتى جاء الطبيب ورأى ذراع الطفل في حالة سيئة للغاية.","The nurse (Eleen) was treated me and my baby badly, she wrapped the tape on baby’ arm strongly and I told her not to do but she keep doing that till baby’ arm became swollen and everyday it swollen more till doctor came and see baby arm in a very bad condition ",null,"Patient",{"$nulls":19},"Out-Patient",16,{"$f":"BZ39/BZ41","v":{"v":0.7619047619047619,"d":"76.19%"}}]
[null,38,2241,1220929,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-02-28T15:59:00","امال ماهل القحطاني","72 Hours","2024-02-28","15:59:00","امال ماهل القحطاني","2024-02-28","15:59:00",{"$nulls":3},"2024-02-28","16:11:00","امال ماهل القحطاني",8.333333331393078E-3,"2024-02-29","13:11:00","امال ماهل القحطاني",0.875,{"$nulls":3},-45350.674305555556,{"$nulls":4},-45350.674305555556,{"$nulls":3},-45350.674305555556,"2024-02-29","13:31:00",-45351.22361111111,"2024-03-02","15:40:00","امال ماهل القحطاني",2.9784722222248092,null,null,"Clinical complaints","6. Humanness / Caring","2.1.Medication &\nVaccination","4.3.8.Vaccinating delay","لم تظهر لقاحات التهاب الكبد الوبائي سي، إيه، وبي بعد على موقع صحتي","Hepatitis C, A, and B vaccinations not yet appeared on seha",null,"Patient",{"$nulls":19},"ER",2,{"$f":"BZ40/BZ41","v":{"v":0.09523809523809523,"d":"9.52%"}}]
[null,39,2244,30116435,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات المخ والأعصاب","2024-02-29T17:48:00","مي سليمان الدخيل","24 Hours","2024-02-29","16:56:00","مي سليمان الدخيل","2024-02-29","17:48:00"," 2024/03/02","14:50:00","مي سليمان الدخيل","2024-03-02","17:05:00","مي سليمان الدخيل",1.9701388888861402,{"$nulls":3},-45353.711805555555,{"$nulls":3},-45353.711805555555,{"$nulls":4},-45353.711805555555,{"$nulls":3},-45353.711805555555,null,null,-45353.711805555555,"2024-03-02","20:49:00","مي سليمان الدخيل",0.15555555555329192,14375,"Dr SHAIMAA ALY AHMED GENEDY","Relationship Complaints ","6. Humanness / Caring","6.1.Emotional\nSupport","6.1.2.Neglect","أتقدم إليكم بشكوى عن ما تعرضت له والدتي من الإهمال وعدم التصرف بمهنية من قِبل مجموعة من أطباء\nالعناية وبعض الممرضات أثناء تواجدها في العناية المركزة في المستشفى. حيث أنها تعرضت لجلطة دماغية في\nيوم الثلاثاء الموافق 2024-2-13 وتم إحضارها للطوارئ وبناء على توصية طبيب الطوارئ أدخلت للعناية المركزة\nبحدود الساعة الواحدة ليلا،ً وقد قابلت الدكتورة المناوبة في العناية المركزة والتي فحصت والدتي وكان وضعها\nالصحي مستقر وتتحدث بشكل عادي ومريح، وعند دخولي العناية في الساعة السادسة صباحاً وجدت والدتي تعاني من البرد الشديد، بشكل متكرر وسألت والدتي عما اذا كانت الطبيبه مرت عليها اثناء الليل وردت بالنفي!\nبعد ذلك قمت انا بالذهاب للطبيبة المناوبة وكانت المفاجأة أنها لا تعلم عن وضع والدتي أي شيء!! وطلبت منها الذهاب لوالدتي والتي صرفت لها مسكن للصداع، وعلاج للغثيان، وكان تعجبي أن الطبيبة لم تمر على المرضى ليلا!!\nوبعد إخراج والدتي من العناية على مسؤوليتي طلبت تقرير بحالتها الصحية فأخبرني الطبيب/ سيد\nبمراجعة الطبيبة المسؤولة عنها وهي شيماء علي وقد راجعتها صباح يوم السبت وكانت مغلقه مكتبها وطرقت\nالباب و إنتظرت طويلاً وبعد فترة تفاجأت أنها موجودة في الغرفة وليس لديها مريض ؟ وطلبت منها تقرير بوضع\nوالدتي وان طبيب العناية ابلغني بمراجعتها لكنها رفضت بشكل قاطع إعطائي أي تقرير عن حالة والدتي وطلبت مني أن اتوجه للاستقبال لتسديد كشف جديد !!! ابلغتها ان كلامها غير صحيح وغير معقول وأثناء الحديث معها\nومناقشة وضع والدتي الصحي كانت تجري مكالمة مع مكتب للشغالات وقطعت حديثي بشكل مستفز وغير مبالية\nبوجودي لتستمر في مكالمتها الهاتفية التي هي خارج نطاق العمل ووقت العمل لتتحدث بأمر خاص بمنزلها !\n ","I am submitting a complaint regarding the neglect and lack of professionalism that my mother was subjected to by a group of ICU doctors and some nurses during her stay in the Intensive Care Unit at the hospital. She suffered a stroke on Tuesday, 2024-2-13, and was brought to the Emergency Department. Based on the emergency doctor’s recommendation, she was admitted to the ICU at حوالي one o’clock at night. I met the on-duty ICU doctor who examined my mother, and her condition was stable and she was speaking normally and comfortably.\nWhen I entered the ICU at six in the morning, I found my mother suffering from severe cold repeatedly. I asked her whether the doctor had checked on her during the night, and she replied no. I then went to the on-duty doctor myself, and to my surprise, she did not know anything about my mother’s condition. I asked her to go and see my mother, and she prescribed a painkiller for headache and medication for nausea. I was shocked that the doctor had not checked on the patients during the night.\nAfter discharging my mother from the ICU under my responsibility, I requested a medical report about her condition. Dr. Sayed told me to follow up with the doctor responsible for her, Dr. Shaimaa Ali. I visited her on Saturday morning; her office was closed. I knocked and waited for a long time. After a while, I was surprised to find that she was inside the room and did not have any patient. I requested a report about my mother’s condition and informed her that the ICU doctor had directed me to follow up with her, but she categorically refused to provide any report and asked me to go to reception and pay for a new consultation. I informed her that what she was saying was incorrect and unreasonable. During the conversation and while discussing my mother’s medical condition, she was making a phone call to a domestic workers office and interrupted me in a provocative and careless manner to continue her phone call, which was unrelated to work and during working hours, speaking about a personal matter related to her home.",null,"Patient",{"$nulls":19},"Total",{"$f":"BZ38+BZ39+BZ40","v":21},{"$f":"CA40+CA39+CA38","v":{"v":1,"d":"100.00%"}}]
[{"$nulls":76},"Medical",12,{"$f":"BZ42/BZ46","v":{"v":0.5714285714285714,"d":"57.14%"}}]
[{"$nulls":76},"Admin",7,{"$f":"BZ43/BZ46","v":{"v":0.3333333333333333,"d":"33.33%"}}]
[{"$nulls":76},"Nursing",2,{"$f":"BZ44/BZ46","v":{"v":0.09523809523809523,"d":"9.52%"}}]
[{"$nulls":76},"Support Services",0,{"$f":"BZ45/BZ46","v":{"v":0,"d":"0.00%"}}]
[{"$nulls":76},"Total",{"$f":"BZ42+BZ43+BZ44","v":21},{"$f":"CA45+CA44+CA43+CA42","v":{"v":1,"d":"100.00%"}}]
[]
[]
[]
[]
[null,null,"Week 1",6,null,"MOH",21,{"$f":"G51/G55","v":{"v":0.5384615384615384,"d":"53.85%"}},"Medical","اطباء الطواريء",2]
[null,null,"Week 2",8,null,"CCHI",6,{"$f":"G52/G55","v":{"v":0.15384615384615385,"d":"15.38%"}},null,"بنك الدم",0,{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":3},"Medical","اطباء الطواريء",{"$f":"(AI52+AJ52)/2","v":0.855},0.87,0.84]
[null,null,"Week 3",13,null,"Patients",5,{"$f":"G53/G55","v":{"v":0.1282051282051282,"d":"12.82%"}},null,"عيادات الاسنان",2,{"$nulls":3},"ابرار بندر الشمري",9,{"$f":"P53/P59","v":{"v":0.23076923076923078,"d":"23.08%"}},1,4,1,3,9,null,0,{"$nulls":3},"ابرار بندر الشمري",{"$nulls":4},"بنك الدم"]
[null,null,"Week 4",12,null,"Patient’s relatives",7,{"$f":"G54/G55","v":{"v":0.1794871794871795,"d":"17.95%"}},null,"عيادات الكلى",1,{"$nulls":3},"Percentage",null,null,{"$f":"R53/P53","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"S53/P53","v":{"v":0.4444444444444444,"d":"44.44%"}},{"$f":"T53/P53","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"U53/P53","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$nulls":6},"امال ماهل القحطاني",{"$nulls":4},"عيادات الاسنان",{"$f":"(AI54+AJ54)/2","v":5.06},{"v":10.1,"d":"10.10"},"0.02"]
[null,null,"Total",{"$f":"D52+D51+D53+D54","v":39},null,"Total",39,{"v":1,"d":"100.00%"},null,"عيادات المخ والاعصاب",1,{"$nulls":3},"امال ماهل القحطاني",7,{"$f":"P55/P59","v":{"v":0.1794871794871795,"d":"17.95%"}},3,1,2,1,7,{"$nulls":5},"مي سليمان الدخيل",{"$nulls":4},"عيادات الكلى",{"v":12.9,"d":"12.90"},{"v":12.9,"d":"12.90"}]
[{"$nulls":5},"In-Patient",7,{"$f":"G56/G59","v":{"v":0.1794871794871795,"d":"17.95%"}},null,"عيادات النساء والولادة",2,{"$nulls":3},"Percentage",null,null,{"$f":"R55/P55","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$f":"S55/P55","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"T55/P55","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$f":"U55/P55","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$nulls":11},"عيادات المخ والاعصاب",0.14,0.14]
[{"$nulls":5},"Out-Patient",29,{"$f":"G57/G59","v":{"v":0.7435897435897436,"d":"74.36%"}},null,"عيادات جراحة انف اذن حنجرة",1,{"$nulls":3},"مي سليمان الدخيل",23,{"$f":"P57/P59","v":{"v":0.5897435897435898,"d":"58.97%"}},10,4,3,6,23,{"$nulls":10},"عيادات النساء والولادة",{"$f":"(AI57+AJ57)/2","v":69.385},0.97,"137.8"]
[{"$nulls":5},"ER",3,{"$f":"G58/G60","v":{"v":0.15,"d":"15.00%"}},null,"عيادات جراحة الاوعية الدموية",1,{"$nulls":3},"Percentage",null,null,{"$f":"R57/P57","v":{"v":0.43478260869565216,"d":"43.48%"}},{"$f":"S57/P57","v":{"v":0.17391304347826086,"d":"17.39%"}},{"$f":"T57/P57","v":{"v":0.13043478260869565,"d":"13.04%"}},{"$f":"U57/P57","v":{"v":0.2608695652173913,"d":"26.09%"}},null,null,"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات جراحة انف اذن حنجرة",{"v":1.8,"d":"1.80"},{"v":1.8,"d":"1.80"}]
[null,null,"1st Half",18,null,"Total",39,{"v":1,"d":"100.00%"},null,"عيادات جراحة العظام",1,{"$nulls":3},"TOTAL",{"$f":"P53+P55+P57","v":39},{"$f":"Q53+Q55+Q57","v":{"v":1,"d":"100.00%"}},14,9,{"$f":"T57+T55+T53","v":6},{"$f":"U57+U55+U53","v":10},39,null,1,{"$nulls":3},"ابرار بندر الشمري",{"$nulls":4},"عيادات جراحة الاوعية الدموية",1.72,1.72]
[null,null,"2nd Half",21,null,"Medical",20,{"$f":"G60/G64","v":{"v":0.5128205128205128,"d":"51.28%"}},null,"قسم الأشعة",1,{"$nulls":6},{"$f":"R59/V59","v":{"v":0.358974358974359,"d":"35.90%"}},{"$f":"S59/V59","v":{"v":0.23076923076923078,"d":"23.08%"}},{"$f":"T59/V59","v":{"v":0.15384615384615385,"d":"15.38%"}},{"$f":"U59/V59","v":{"v":0.2564102564102564,"d":"25.64%"}},{"$nulls":3},1,null,null,"امال ماهل القحطاني",{"$nulls":4},"عيادات جراحة العظام",0.04,0.04]
[null,null,"Total",{"$f":"D59+D60","v":39},null,"Admin",13,{"$f":"G61/G64","v":{"v":0.3333333333333333,"d":"33.33%"}},null,"قسم الجراحة العامة",1,{"$nulls":16},"مي سليمان الدخيل",{"$nulls":4},"قسم الأشعة",8.09,8.09]
[{"$nulls":5},"Nursing",6,{"$f":"G62/G64","v":{"v":0.15384615384615385,"d":"15.38%"}},null,"قسم الصيدلية",2,{"$nulls":21},"قسم الجراحة العامة",1.16,1.16]
[{"$nulls":5},"Support Services",0,{"$f":"G63/G64","v":{"v":0,"d":"0.00%"}},null,"قسم المختبر",2,{"$nulls":21},"قسم الصيدلية",{"$f":"(AI63+AJ63)/2","v":2.9699999999999998},0.14,"5.8"]
[{"$nulls":5},"Total",{"$f":"G60+G61+G62","v":39},{"v":1,"d":"100.00%"},null,"قسم العناية المركزة لحديثي الولادة",3,{"$nulls":21},"قسم المختبر",{"$f":"(AI64+AJ64)/2","v":3.375},{"v":3.7,"d":"3.70"},3.05]
[{"$nulls":9},"Total",{"$f":"K51+K52+K53+K54+K55+K56+K57+K58+K59+K60+K61+K62+K63+K64","v":20},{"$nulls":3},"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":12},"قسم العناية المركزة لحديثي الولادة",{"$f":"(AI65+AJ65)/2","v":5.9},{"v":4,"d":"4.00"},"7.8"]
[{"$nulls":32},"Total",20]
[{"$nulls":8},"Non-Medical","إدارة التنويم",1,{"$nulls":3},"ابرار بندر الشمري",1,{"$f":"P67/T70","v":{"v":0.02564102564102564,"d":"2.56%"}},8,{"$f":"R67/T70","v":{"v":0.20512820512820512,"d":"20.51%"}},{"$f":"R67+P67","v":9}]
[{"$nulls":9},"استقبال العيادات الخارجية",1,{"$nulls":3},"امال ماهل القحطاني",0,{"$f":"P68/T70","v":{"v":0,"d":"0.00%"}},7,{"$f":"R68/T70","v":{"v":0.1794871794871795,"d":"17.95%"}},{"$f":"R68+P68","v":7},{"$nulls":11},"Non-Medical","إدارة التنويم",1.71,1.71]
[{"$nulls":9},"استقبال الطواريء",1,{"$nulls":3},"مي سليمان الدخيل",12,{"$f":"P69/T70","v":{"v":0.3076923076923077,"d":"30.77%"}},11,{"$f":"R69/T70","v":{"v":0.28205128205128205,"d":"28.21%"}},{"$f":"P69+R69","v":23},{"$nulls":12},"استقبال العيادات الخارجية",0.79,0.79]
[{"$nulls":9},"قسم المواعيد",1,{"$nulls":3},"Total",13,{"$f":"Q67+Q68+Q69","v":{"v":0.33333333333333337,"d":"33.33%"}},26,{"$f":"S67+S68+S69","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$f":"T67+T68+T69","v":39},{"$nulls":12},"استقبال الطواريء",2.8,2.8]
[{"$nulls":9},"قسم التقارير الطبية",2,{"$nulls":21},"قسم التقارير الطبية",{"$f":"(AI71+AJ71)/2","v":0.428},0.85,0.006]
[{"$nulls":9},"قسم الموافقات الطبية",7,{"$nulls":21},"قسم المواعيد",1.01,1.01]
[{"$nulls":9},"Total",{"$f":"K72+K67+K69+K68+K70+K71","v":13},{"$nulls":21},"قسم الموافقات الطبية",{"$f":"(AI73+AJ73+AK73+AL73+AM73+AN73+AO73)/7","v":1.53},1.01,1.85,2.97,2.97,0.17,1.02,0.72]
[{"$nulls":32},"Total",13]
[{"$nulls":8},"Nursing","تمريض تنويم الأطفال",1]
[{"$nulls":9},"تمريض العيادات الخارجية",1,{"$nulls":20},"Nursing","تمريض الحضانه",2.9,2.9]
[{"$nulls":9},"تمريض غرفة التطعيمات",3,{"$nulls":21},"تمريض العيادات الخارجية",9.5,9.5]
[{"$nulls":9},"تمريض الحضانه",1,{"$nulls":21},"تمريض تنويم الأطفال",2.92,2.92]
[{"$nulls":9},"Total",{"$f":"K75+K76+K77+K78","v":6},{"$nulls":21},"تمريض غرفة التطعيمات",{"$f":"(AI79+AJ79+AK79)/3","v":1.3166666666666667},0.97,0.01,2.97]
[{"$nulls":32},"Total",6]
[{"$nulls":8},"Support Services"," ",0]
[{"$nulls":9},"Total",0,{"$nulls":20},"Support Services"]
[{"$nulls":32},"Total",{"$f":"AH82","v":0}]
[{"$nulls":8},"Total",null,{"$f":"K79+K73+K65","v":39}]
[{"$nulls":31},"Total",null,{"$f":"AH66+AH74+AH80+AH83","v":39}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time",{"$nulls":15},2267,30141629,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-03-07T15:08:00","مي سليمان الدخيل","72 Hours",null,2251,30080008,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-03-04T14:54:00","امال ماهل القحطاني","24 Hours",null,2258,30308006,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-03-05T20:58:00","مي سليمان الدخيل","More than 72 Hours",null,2246,30116435,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2024-03-02T17:05:00","مي سليمان الدخيل","More than 72 Hours"]
[1,1,2246,30116435,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2024-03-02T17:05:00","مي سليمان الدخيل","More than 72 Hours","2024-03-02","17:05:00","مي سليمان الدخيل","2024-03-02","17:05:00",{"$nulls":3},"2024-03-02","17:17:00","مي سليمان الدخيل",{"$f":"(U3+T3)-(P3+O3)","v":8.333333331393078E-3},"2024-03-04","17:31:00","مي سليمان الدخيل",{"$f":"(Y3+X3)-(U3+T3)","v":2.0097222222248092},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":-45355.72986111111},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45353.720138888886},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45353.720138888886},"2024-03-06","17:32:00",{"$f":"(AP3+AO3)-(U3+T3)","v":4.010416666671517},"2024-03-06","17:32:00","مي سليمان الدخيل",{"$f":"(AS3+AR3)-(U3+T3)","v":4.010416666671517},null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","عندما زرت والدتي في العناية المركزة الساعة السادسة صباحًا، وجدتها تعاني من نزلة برد وصداع شديد مع قيء، وكانت ممرضتان تجلسان حولها دون أن تفعلا شيئًا! سألتها متى بدأت تشعر بالبرد، فقالت منذ الليل، وطلبت منهما إحضار بطانية، لكن لم يحضرها أحد! غادرت بعد إخبار الطبيب، ثم عدت الساعة الثامنة مساءً، فوجدتها تعاني من نفس الحالة، ولم تساعدها أي من الممرضات أو تُبلغ الطبيب بذلك.\n","When I visit my mom in I.C.U at 6 a.m. I found her suffer from cold and strong headache with vomiting with 2 nurses sitting around her doing nothing!  I asked her when you start feel cold, she said since night and asked them to bring me blanket but no one bring it yet!! I left after telling the doctor and I came again at 8 P.m. and I found her suffer again of the same situation and no one of nurses helps her or inform the doctor about that\n",null,"Patient",{"$nulls":3},2267,30141629,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-03-07T15:08:00","مي سليمان الدخيل","72 Hours",null,2252,30317749,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-03-04T17:31:00","مي سليمان الدخيل","24 Hours",null,2260,30301405,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2024-03-06T19:49:00","مي سليمان الدخيل","More than 72 Hours",null,2275,30269124,"ذوي المراجع","التنويم","الإداري","قسم الأمن","2024-03-11T11:54:00","مي سليمان الدخيل","More than 72 Hours"]
[null,2,2251,30080008,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-03-04T14:54:00","امال ماهل القحطاني","24 Hours","2024-03-04","14:54:00","امال ماهل القحطاني","2024-03-04","14:54:00",{"$nulls":3},"2024-03-04","14:54:00",null,{"$f":"(U4+T4)-(P4+O4)","v":0},{"$nulls":3},{"$f":"(Y4+X4)-(U4+T4)","v":-45355.620833333334},{"$nulls":3},{"$f":"(AC4+AB4)-(Y4+X4)","v":0},{"$nulls":4},-45355.620833333334,{"$nulls":3},-45355.620833333334,"2024-03-04","15:46:00",0.036111111112404615,"2024-03-04","15:46:00","امال ماهل القحطاني",0.036111111112404615,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.7.Sick leave issues","يفيد المراجع بان تاريخ الاجازه غير صحيح ..","The patient reports that the leave date is incorrect.",null,"Patient",{"$nulls":13},2255,30300310,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-03-04T17:47:00","ابرار بندر الشمري","More than 72 Hours",null,2261,1092067,"مراجع","العيادات الخارجية","الطبي","عيادات المخ والأعصاب","2024-03-06T10:30:00","امال ماهل القحطاني","24 Hours",null,2288,30285541,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2024-03-16T13:00:00","امال ماهل القحطاني","72 Hours"]
[null,3,2252,30317749,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-03-04T17:31:00","مي سليمان الدخيل","24 Hours","2024-03-04","17:31:00","مي سليمان الدخيل","2024-03-04","17:31:00",{"$nulls":3},"2024-03-04","17:39:00","مي سليمان الدخيل",0.00555555555911269,{"$nulls":3},-45355.73541666667,{"$nulls":3},0,{"$nulls":4},-45355.73541666667,{"$nulls":3},-45355.73541666667,"2024-03-04","18:24:00",0.03125,"2024-03-04","18:24:00","مي سليمان الدخيل",0.03125,null,null,"Clinical complaints","6. Humanness / Caring","2.1.Medication &\nVaccination","4.3.8.Vaccinating delay","لا تظهر اللقاحات في صحتي","vaccines not appear on SEHTI",null,"Patient",{"$nulls":13},2264,30150533,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-03-06T18:14:00","ابرار بندر الشمري","24 Hours",null,2270,1595494,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2024-03-09T11:15:00","ابرار بندر الشمري","More than 72 Hours",null,2291,30172760,"ذوي المراجع","التنويم","الخدمات المساندة","قسم المطبخ","2024-03-17T23:09:00","امال ماهل القحطاني","72 Hours"]
[null,4,2255,30300310,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-03-04T17:47:00","ابرار بندر الشمري","More than 72 Hours","2024-03-04","17:47:00","ابرار بندر الشمري","2024-03-04","17:47:00",{"$nulls":3},"2024-03-04","17:59:00","ابرار بندر الشمري",8.333333331393078E-3,"2024-03-05","18:39:00","ابرار بندر الشمري",1.0277777777810115,"2024-03-06","22:53:00","امال ماهل القحطاني",1.1763888888890506,"2024-03-09","14:40:00","ابرار بندر الشمري","The complaint was escalated due to the department's failure to respond",4.861805555556202,"2024-06-26","12:33:00","امال ماهل القحطاني",113.77361111111531,null,null,-45355.74930555555,{"$nulls":3},-45355.74930555555,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.5.Rushed, not time to see patients","تم حضورنا الى قسم الطورائ وبعد الانتهاء من الفرز تم توجيهنا الى العيادت الخارجية رغم ان لدي الم شديد في البطن وعند التوجهه والانتهاء من العيادة لاجراء الفحوصات المخبريه افادونا بمعاودة الزيارة وذلك لسبب انتاء ساعات العمل ، بالاضافة الى تلقي سوء معاملة من موظفة الفرز (ركاد ) .  ","We went to the emergency department and after the triage was completed, we were directed to the outpatient clinics, even though I had severe abdominal pain. When we went to the clinic and finished to conduct laboratory tests, they told us to come back again because the working hours had ended, in addition to receiving bad treatment from the triage employee (Rakad).",null,"Patient",{"$nulls":13},2266,1819726,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-03-07T09:53:00","امال ماهل القحطاني","More than 72 Hours",null,2286,30318210,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2024-03-14T14:35:00","مي سليمان الدخيل","More than 72 Hours",null,2292,0,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2024-03-20T16:46:00","مي سليمان الدخيل","48 Hours"]
[null,5,2258,30308006,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-03-05T20:58:00","مي سليمان الدخيل","More than 72 Hours","2024-03-05","14:58:00","مي سليمان الدخيل","2024-03-05","20:58:00","2024-03-06","17:57:00","مي سليمان الدخيل","2024-03-06","17:59:00","مي سليمان الدخيل",0.8756944444394321,"2024-03-09","13:21:00","مي سليمان الدخيل",2.8069444444481633,"2024-03-11","12:36:00","مي سليمان الدخيل",1.96875,{"$nulls":4},-45357.74930555555,{"$nulls":3},-45357.74930555555,"2024-03-20","15:07:00",13.880555555559113,"2024-03-20","15:07:00","مي سليمان الدخيل",13.880555555559113,2892,"Dr MAHMOUD ELAMIN ELTAYEB ABUGANAYA","Relationship Complaints ","5. Communication","5.1.Patient-staff communication","5.1.2.Poor provider-patient communication"," قمت بزيارة الدكتور محمد الأمين لكن لم أجد اي فائدة من ذلك قام بفك الجبيرة وكان يتفحص قدمي بعينيه ولم\nيتكلف بالاطلاع عليها كثيرًا فقط قام بتحركيها امام وللخلف، وكنت اقوم بسؤاله عن امور كثيرة لم يخبرني كيف\nامارس بعض الامور كالمشي والقيادة والنادي وغيرها... كان كل شيء احتاج لسؤاله عنه، وصرف لي مشد قدم عادي\nوليس دعامة لو كان ممكن يسند قدمي والمشد كان مؤلم جدًا كحد السكين!! وكنت احتاج لسؤاله متى ارتديه متى\nاتوقف عن ارتداءه متى استخدم ماذا افعل! والآن بعد شهرين من مراجعتي له أعاني من التهاب حاد في الوتر في\nنفس القدم ونفس جهة الكسر والتمزق التي حدثت لي وقتها! هل هذا بسبب اهماله حيث انه لم يقم بواجبه\nالكامل؟ لأن لا ارى اي مسبب غير ذلك، هو الطبيب هو من يحتاج ان يخبرني بكل شيء بدل من انتظاري لسؤاله،\nوانا الآن اعاني من ألم شدددديد جدًا","I visited Dr. Mohammed Al-Ameen, but I did not find any benefit from that. He removed the cast and was examining my foot with his eyes and did not bother to look at it carefully. He only moved it forward and backward. I was asking him about many things, and he did not tell me how to practice certain activities such as walking, driving, going to the gym, and others. I had to ask him about everything. He prescribed a regular ankle brace for me, not a supportive brace that could support my foot, and the brace was very painful like a knife!! I had to ask him when to wear it, when to stop wearing it, when to use it, and what I should do. Now, two months after my visit to him, I am suffering from severe tendon inflammation in the same foot and the same side of the fracture and tear that happened to me at that time! Is this because of his negligence, since he did not perform his full duty? Because I do not see any other cause than that. He is the doctor; he is the one who needs to tell me everything instead of waiting for me to ask him. And now I am suffering from very, very severe pain.",null,"Patient",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,2268,30316197,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2024-03-07T16:11:00","مي سليمان الدخيل","24 Hours",null,2293,30144357,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-03-18T15:12:00","مي سليمان الدخيل","24 Hours",null,2307,30303663,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2024-03-21T17:01:00","مي سليمان الدخيل","More than 72 Hours"]
[null,6,2260,30301405,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2024-03-06T19:49:00","مي سليمان الدخيل","More than 72 Hours","2024-03-05","18:40:00","مي سليمان الدخيل","2024-03-06","19:49:00","2024-03-06","20:02:00","مي سليمان الدخيل","2024-03-07","15:20:00","مي سليمان الدخيل",0.8131944444467081,"2024-03-09","13:22:00","مي سليمان الدخيل",1.9180555555503815,"2024-03-21","10:43:00","مي سليمان الدخيل",11.889583333337214,{"$nulls":4},-45358.63888888889,{"$nulls":3},-45358.63888888889,"2024-03-31","21:42:00",24.265277777776646,"2024-03-31","21:42:00","مي سليمان الدخيل",24.265277777776646,null,null,"Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis"," تم الكشف مع دكتور محمد العنزي يوم 29 فبراير وعرضي على اخصائية الفحص الاولي وتم اعطائي قياسات\nالنظارة الجديدة وبعد الذهاب لعمل نظارة وبعد الاستلام اكتشفت انني لا اري بها جيدا\nفذهبت مرة اخري لمستشفي الحمادي للكشف مرة اخري وتم اعطائي قياسات مختلفة عن اول كشف (قياسات\nالكشف الثاني هي الصحيحة).\nحاليا اطالب باتخاذ اجراء وتعويضي عما حصل","I was examined by Dr. Mohammed Al-Anzi on February 29th and seen by a specialist for an initial consultation. I was given prescriptions for new glasses. After going to get the glasses and receiving them, I discovered that I couldn't see well with them. So I went back to Al-Hammadi Hospital for another examination, and they gave me different prescriptions than the first one (the second prescription is the correct one).\n\nI am currently demanding that action be taken and that I be compensated for what happened.",null,"Patient",{"$nulls":3},"ابرار بندر الشمري",0,{"v":0,"d":"0.00%"},0,0,0,0,0,null,null,2271,30171668,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2024-03-09T13:36:00","مي سليمان الدخيل","More than 72 Hours",null,2295,30317128,"مراجع","التنويم","الطبي","تنويم الجراحة العامة","2024-03-19T00:54:00","امال ماهل القحطاني","More than 72 Hours",null,2314,30317018,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-03-24T01:08:00","امال ماهل القحطاني","More than 72 Hours"]
[null,7,2261,1092067,"مراجع","العيادات الخارجية","الطبي","عيادات المخ والأعصاب","2024-03-06T10:30:00","امال ماهل القحطاني","24 Hours","2024-03-06","10:21:00","امال ماهل القحطاني","2024-03-06","10:30:00","2024-03-06","12:39:00","امال ماهل القحطاني","2024-03-06","13:41:00","امال ماهل القحطاني",0.13263888889196096,"2024-03-07","09:39:00","امال ماهل القحطاني",0.8319444444423425,"2024-03-07","09:53:00","امال ماهل القحطاني",0.00972222222480923,{"$nulls":4},-45357.57013888889,{"$nulls":3},-45357.57013888889,"2024-03-07","13:19:00",0.9847222222160781,"2024-03-07","13:19:00","امال ماهل القحطاني",0.9847222222160781,4977,"Dr WALEED MOHAMED MOHAMED ELDEIB","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","حضرت الموعد قبل الساعة العاشرة صباحا للدكتور وموعدي الساعة العاشرة صباحا وعند خروج المريض من الدكتور الساعة العاشرة صباحا أخبرتني الممرضة ان فية مرضى لم يستقبلهم الدكتور وجميعهم مواعيد سابقه  الساعة 09:15 و09:30 و09:45 اضطريت ان الغي موعدي لان عندي ارتباطات ومواعيد اخر تصرف غير و غير لائق من قبل دكتور علما انه  لم يتم التوضيح لي عن الاسباب , بانتظار ردكم . ","I arrived before the doctor's appointment at 10:00 AM. When the patient left the doctor's office at 10:00 AM, the nurse told me that there were patients the doctor had not seen, all of whom had previous appointments at 9:15, 9:30, and 9:45. I had to cancel my appointment because I had other commitments and appointments. This was inappropriate and unacceptable behavior on the part of the doctor, although no explanation was given to me regarding the reasons. I await your response.",null,"Patient",{"$nulls":3},"امال ماهل القحطاني",0,{"v":0,"d":"0.00%"},0,0,0,0,0,null,null,2273,30315737,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-03-09T13:54:00","ابرار بندر الشمري","24 Hours",null,2298,30027403,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-03-20T01:52:00","مي سليمان الدخيل","24 Hours",null,2318,30254362,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2024-03-25T15:54:00","ابرار بندر الشمري","More than 72 Hours"]
[null,8,2264,30150533,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-03-06T18:14:00","ابرار بندر الشمري","24 Hours","2024-03-06","18:14:00","ابرار بندر الشمري","2024-03-06","18:14:00",{"$nulls":3},"2024-03-06","18:42:00","ابرار بندر الشمري",0.0194444444423425,{"$nulls":3},-45357.77916666667,{"$nulls":3},0,{"$nulls":4},-45357.77916666667,{"$nulls":3},-45357.77916666667,"2024-03-07","16:06:00",0.8916666666627862,"2024-03-07","16:06:00","ابرار بندر الشمري",0.8916666666627862,null,null,"Clinical complaints","6. Humanness / Caring","3.4.Finance and\nBilling","6.4.2.No/Invalid consent obtained","تمت الإفادة برفع الطلب وعند التواصل مع شركة التامين إفادو بان لايوجد طلب مروفع من قبل المستشفى . ","Then, the request was submitted, and you contacted the small company, and they informed you that there was no known request from the hospital.",null,"Patient",{"$nulls":3},"مي سليمان الدخيل",2,{"v":1,"d":"100.00%"},0,0,2,0,2,null,null,2276,30118925,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-03-11T20:51:00","امال ماهل القحطاني","More than 72 Hours",null,2310,30303663,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-03-22T04:29:00","امال ماهل القحطاني","More than 72 Hours",null,2333,30244508,"ذوي المراجع","التنويم","الطبي","قسم العلاج التنفسي","2024-03-31T15:19:00","ابرار بندر الشمري","More than 72 Hours"]
[null,9,2266,1819726,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-03-07T09:53:00","امال ماهل القحطاني","More than 72 Hours","2024-03-07","09:53:00","امال ماهل القحطاني","2024-03-07","09:53:00",{"$nulls":3},"2024-03-07","10:14:00","امال ماهل القحطاني",0.014583333329937886,"2024-03-10","14:09:00","امال ماهل القحطاني",3.163194444445253,"2024-03-12","01:37:00","امال ماهل القحطاني",1.4777777777781012,{"$nulls":4},-45358.42638888889,{"$nulls":3},-45358.42638888889,"2024-03-16","14:03:00",9.159027777779556,"2024-03-16","14:03:00","امال ماهل القحطاني",9.159027777779556,null,null,"Management complaints","5. Communication","3.7.Medical records","5.2.2.Communication of wrong information","تم التوجه لمدير العيادات لتعديل البيانات حيث ان اشكالية المريضه تم تسجيل ابنتها منى محمد برقم الهويه 11445340602 تاريخ الميلاد 27/4/1428 وقت الولاده باسم زوجة الاب الاولى وتم ابلاغ مدير العيادات بوجود تاريخ الولاده مسجل برقم الهويه وتقرير الولاده ايضا بالنظام لم يتم التجاوب بانتظار ردكم على ذلك  .  ","The clinic manager was approached to amend the data, as the patient's problem was that her daughter, Mona Muhammad, was registered with ID number 11445340602, date of birth 4/27/1428, at the time of birth, in the name of the first stepmother. The clinic manager was informed that the date of birth was registered with the ID number and the birth report was also in the system. There was no response. We are waiting for your reply to that.",null,"Patient",{"$nulls":3},"Total",2,{"v":1,"d":"100.00%"},0,0,2,0,2,null,null,2277,0,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-03-12T11:59:00","مي سليمان الدخيل","More than 72 Hours",null,2311,30303663,"مراجع","العيادات الخارجية","الإداري","استقبال المختبر","2024-03-23T12:47:00","مي سليمان الدخيل","24 Hours"]
[null,10,2267,30141629,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-03-07T15:08:00","مي سليمان الدخيل","72 Hours","2024-03-07","15:08:00","مي سليمان الدخيل","2024-03-07","15:08:00",{"$nulls":3},"2024-03-07","15:16:00","مي سليمان الدخيل",0.005555555551836733,"2024-03-09","13:14:00","مي سليمان الدخيل",1.9152777777781012,{"$nulls":3},-45360.55138888889,{"$nulls":4},-45358.63611111111,{"$nulls":3},-45358.63611111111,"2024-03-10","15:17:00",3.000694444446708,"2024-03-10","15:17:00","مي سليمان الدخيل",3.000694444446708,6722,"Dr DAAD ZOUKAN  KARKOUT","Clinical complaints","6. Humanness / Caring","3.4.Finance and\nBilling","6.4.2.No/Invalid consent obtained","اكتب لكم بصفتي الموظف المسؤول عن التأمين الطبي وقد توجه الموظف للشركة لطلب المساعدة في حل المشكلة توجه الموظف بزوجته للمستشفى للولاده وقامت الدكتوره بإرسال تقارير لشركة التأمين وتقييم سمك الرحم بالعين المجرده بدون استخدام جهاز السونار وإجراء عملية قيصرية للمريضة قبل موافقة التأمين على ذلك مما تسبب في رفض تحمل تكلفة العملية القيصرية بالإضافه إلى تحميل الموظف كافة تكاليف الولادة وتكاليف علاج المولود مع العلم بأن التأمين الطبي يشمل المولود حتى 30 يوم بعد الولاده ولم يتم تقديم مطالبة لشركة التأمين وقام مقدم الخدمة بتقديم قضية لدفع التكاليف وتقرر ايقاف خدمات الموظف مما جعلنا نقوم بدفع المبلغ لحين اتخاذ اجراء عن تحميل الموظف كافة التكاليف ولم يتم مطالبة التأمين بالتكاليف الأخرى والتي لا تتعلق برفض العملية القيصرية.","I am writing to you in my capacity as the employee responsible for medical insurance. The employee approached the company seeking assistance in resolving the issue. The employee took his wife to the hospital for delivery, and the doctor sent reports to the insurance company and assessed the thickness of the uterus by the naked eye without using an ultrasound device, and performed a cesarean section for the patient before obtaining insurance approval. This resulted in the refusal to cover the cost of the cesarean section, in addition to charging the employee all delivery costs and the newborn’s treatment costs, even though the medical insurance covers the newborn for up to 30 days after birth. No claim was submitted to the insurance company, and the healthcare provider filed a case to claim payment of the costs. It was decided to suspend the employee’s services, which forced us to pay the amount until action is taken regarding charging the employee all the costs. The insurance was not billed for the other costs that are unrelated to the rejection of the cesarean section.",null,"Patient",{"$nulls":13},2281,30308614,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2024-03-12T20:42:00","امال ماهل القحطاني","More than 72 Hours"]
[null,11,2267,30141629,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-03-07T15:08:00","مي سليمان الدخيل","72 Hours","2024-03-07","15:08:00","مي سليمان الدخيل","2024-03-07","15:08:00",{"$nulls":3},"2024-03-07","15:15:00","مي سليمان الدخيل",0.004861111105128657,{"$nulls":3},-45358.635416666664,{"$nulls":3},0,{"$nulls":4},-45358.635416666664,{"$nulls":3},-45358.635416666664,"2024-03-10","15:17:00",3.001388888893416,"2024-03-10","15:17:00","مي سليمان الدخيل",3.001388888893416,null,null,"Clinical complaints","6. Humanness / Caring","3.4.Finance and\nBilling","6.4.2.No/Invalid consent obtained","اكتب لكم بصفتي الموظف المسؤول عن التأمين الطبي وقد توجه الموظف للشركة لطلب المساعدة في حل المشكلة توجه الموظف بزوجته للمستشفى للولاده وقامت الدكتوره بإرسال تقارير لشركة التأمين وتقييم سمك الرحم بالعين المجرده بدون استخدام جهاز السونار وإجراء عملية قيصرية للمريضة قبل موافقة التأمين على ذلك مما تسبب في رفض تحمل تكلفة العملية القيصرية بالإضافه إلى تحميل الموظف كافة تكاليف الولادة وتكاليف علاج المولود مع العلم بأن التأمين الطبي يشمل المولود حتى 30 يوم بعد الولاده ولم يتم تقديم مطالبة لشركة التأمين وقام مقدم الخدمة بتقديم قضية لدفع التكاليف وتقرر ايقاف خدمات الموظف مما جعلنا نقوم بدفع المبلغ لحين اتخاذ اجراء عن تحميل الموظف كافة التكاليف ولم يتم مطالبة التأمين بالتكاليف الأخرى والتي لا تتعلق برفض العملية القيصرية.","I am writing to you in my capacity as the employee responsible for medical insurance. The employee approached the company seeking assistance in resolving the issue. The employee took his wife to the hospital for delivery, and the doctor sent reports to the insurance company and assessed the thickness of the uterus by the naked eye without using an ultrasound device, and performed a cesarean section for the patient before obtaining insurance approval. This resulted in the refusal to cover the cost of the cesarean section, in addition to charging the employee all delivery costs and the newborn’s treatment costs, even though the medical insurance covers the newborn for up to 30 days after birth. No claim was submitted to the insurance company, and the healthcare provider filed a case to claim payment of the costs. It was decided to suspend the employee’s services, which forced us to pay the amount until action is taken regarding charging the employee all the costs. The insurance was not billed for the other costs that are unrelated to the rejection of the cesarean section.",null,"Patient",{"$nulls":3},"CCHI",2,{"$f":"BJ13/BK45","v":{"$error":"#DIV/0!"}},{"$nulls":7},2283,30172760,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-03-12T20:54:00","امال ماهل القحطاني","More than 72 Hours"]
[null,12,2268,30316197,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2024-03-07T16:11:00","مي سليمان الدخيل","24 Hours","2024-03-07","16:11:00","مي سليمان الدخيل","2024-03-07","16:11:00",{"$nulls":3},"2024-03-07","16:20:00","مي سليمان الدخيل",6.2499999985448085E-3,{"$nulls":3},-45358.680555555555,{"$nulls":3},0,{"$nulls":4},-45358.680555555555,{"$nulls":3},-45358.680555555555,"2024-03-07","20:34:00",0.17638888888905058,"2024-03-07","20:34:00","مي سليمان الدخيل",0.17638888888905058,8825,"Dr YOUSEF A M ELNEMRAWI","Clinical complaints","6. Humanness / Caring","1.4.Treatment","2.1.9.Refusal to dispense medications","يفيد المستفيد ان المستشفى رفض صرف الوصفه الخارجيه الا بعد زيارة الاستشاري وعند زيارة الاستشاري رفض كتابة الوصفه الا بعد عمل تحاليل مع اخباره بوجود تحاليل من المستشفى الاخر لكنه رفض صرف الوصفه الا بعمل تحاليل مرة اخرى في المستشفى هذا","The patient reports that the hospital refused to dispense the outpatient prescription until after a consultation with the consultant. Upon seeing the consultant, the latter refused to write the prescription until further tests were conducted, despite the patient being informed that tests were already performed at another hospital. The consultant still refused to dispense the prescription unless the tests were repeated at this hospital.",null,"Patient",{"$nulls":13},2299,30296732,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2024-03-19T21:21:00","ابرار بندر الشمري","48 Hours",{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[2,13,2270,1595494,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2024-03-09T11:15:00","ابرار بندر الشمري","More than 72 Hours","2024-03-09","11:06:00","ابرار بندر الشمري","2024-03-09","11:15:00","2024-03-09","15:07:00","ابرار بندر الشمري","2024-03-09","15:07:00",null,0.16111111111240461,{"$nulls":3},-45360.62986111111,{"$nulls":3},0,{"$nulls":4},-45360.62986111111,"2024-07-14","19:31:00","امال ماهل القحطاني",127.1833333333343,null,null,-45360.62986111111,{"$nulls":3},-45360.62986111111,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.1.4.Appointment delay","تأخيري للدخول عند الدكتور رغم انه موعدي كان قبل الآخرين ورغم ذلك كانت تسمح بدخول المرضى على\nكيفها حيث تم استقبال المريض وائل قبل استقبالي بالرغم من أن موعدي قبل المريض وائل","I was delayed in seeing the doctor, even though my appointment was before everyone else's. Despite this, she was letting patients in as she pleased; for example, Wael was seen before me, even though my appointment was earlier.",null,"Patient",{"$nulls":3},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":6},2303,30250925,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-03-20T00:29:00","ابرار بندر الشمري","24 Hours",null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,"ابرار بندر الشمري",2,{"$f":"CN15/CN18","v":{"v":0.2222222222222222,"d":"22.22%"}},0,0,0,2,2]
[null,14,2271,30171668,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2024-03-09T13:36:00","مي سليمان الدخيل","More than 72 Hours","2024-03-09","13:36:00","مي سليمان الدخيل","2024-03-09","13:36:00",{"$nulls":3},"2024-03-09","14:22:00","مي سليمان الدخيل",0.031944444446708076,"2024-03-11","12:34:00","مي سليمان الدخيل",1.9249999999956344,"2024-03-12","11:57:00","مي سليمان الدخيل",0.9743055555591127,{"$nulls":4},-45360.59861111111,{"$nulls":3},-45360.59861111111,"2024-03-17","14:41:00",8.013194444443798,"2024-03-17","14:41:00","مي سليمان الدخيل",8.013194444443798,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","3.7.6.Lab results issues","راجعت المختبر لاخذ نتيجة تحليل الورم الحليمي لاكثر من مره يقولون ماظهرت النتيجه واخر مره راجعتهم طلبو مني اعادة التحليل والدخول على الدكتوره بكشفيه جديده وعمل التحليل من جديد! بمعنى انهم اضاعو  التحليل ويريدون مني الدفع من جديد وعمله من جديد!!","I went to the lab multiple times to get the results of my HPV test, but they kept saying the results weren't available. The last time I went, they asked me to repeat the test and see the doctor again with a new consultation fee! In other words, they lost the test and now they want me to pay again and have it done all over again!!",null,"Patient",{"$nulls":3},0,0,2,0,{"$nulls":6},2309,30231323,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-03-21T21:59:00","ابرار بندر الشمري","24 Hours",null,"ابرار بندر الشمري",1,{"$f":"CD16/CD19","v":{"v":0.1,"d":"10.00%"}},0,0,0,1,1,null,null,"امال ماهل القحطاني",3,{"$f":"CN16/CN18","v":{"v":0.3333333333333333,"d":"33.33%"}},0,0,2,1,3]
[null,15,2273,30315737,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-03-09T13:54:00","ابرار بندر الشمري","24 Hours","2024-03-09","13:54:00","ابرار بندر الشمري","2024-03-09","13:54:00",{"$nulls":3},"2024-03-09","13:54:00",null,0,{"$nulls":3},-45360.57916666667,{"$nulls":3},0,{"$nulls":4},-45360.57916666667,{"$nulls":3},-45360.57916666667,"2024-03-09","14:29:00",0.024305555554747116,"2024-03-09","14:29:00","ابرار بندر الشمري",0.024305555554747116,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.3.Medical report issues","تم طلب مشهد بالمراجعه وتم الرفض من قبلهم .","A scene was requested for review and was rejected by them.",null,"Patient",{"$nulls":3},{"$f":"BI16/BJ13","v":{"v":0,"d":"0.00%"}},{"$f":"BJ16/BJ13","v":{"v":0,"d":"0.00%"}},{"$f":"BK16/BJ13","v":{"v":1,"d":"100.00%"}},{"$f":"BL16/BJ13","v":{"v":0,"d":"0.00%"}},{"$nulls":6},2313,30037828,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-03-23T16:45:00","ابرار بندر الشمري","24 Hours",null,"امال ماهل القحطاني",3,{"$f":"CD17/CD19","v":{"v":0.3,"d":"30.00%"}},1,0,0,2,3,null,null,"مي سليمان الدخيل",4,{"$f":"CN17/CN18","v":{"v":0.4444444444444444,"d":"44.44%"}},0,1,0,3,4]
[null,16,2275,30269124,"ذوي المراجع","التنويم","الإداري","قسم الأمن","2024-03-11T11:54:00","مي سليمان الدخيل","More than 72 Hours","2024-03-11","11:41:00","مي سليمان الدخيل","2024-03-11","11:54:00","2024-03-11","12:06:00","مي سليمان الدخيل","2024-03-19","14:19:00","مي سليمان الدخيل",8.100694444445253,"2024-03-19","14:39:00","مي سليمان الدخيل",0.013888888890505768,"2024-03-21","10:31:00","مي سليمان الدخيل",1.827777777776646,{"$nulls":4},-45370.59652777778,{"$nulls":3},-45370.59652777778,"2024-03-24","10:50:00",4.854861111110949,"2024-03-24","10:50:00","مي سليمان الدخيل",4.854861111110949,null,null,"Management complaints","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","طلبت من الموظفه الموجوده بالعنايه في الفتره الصباحيه ان تسأل عن وقت خروج المريض  وكان أسلوبها سيء في الرد على الاستفسار عن المريض وعندها تميز في التعامل بين الناس تتعاون مع الغير ولا تتعاون معي وتطاولت في الرد وجعلتني انتظرها لساعات بحجة أنها جالسه صايمة لاتريد التعاون ولا حتى سألت عن اسم المريض\nاسلوبها سيء في التعامل ولديها عدم مراعاة لمشاعر ذوي المريض","I asked the staff member on duty in the ICU during the morning shift to inquire about the patient's discharge time, but her response was rude. She showed favoritism, cooperating with others but ignoring me. She was disrespectful and made me wait for hours, claiming she was fasting. She didn't even ask for the patient's name. Her attitude was awful, and she showed no consideration for the feelings of the patient's family.",null,"Patient",{"$nulls":13},2319,30303663,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2024-03-25T20:00:00","مي سليمان الدخيل","More than 72 Hours",null,"مي سليمان الدخيل",6,{"$f":"CD18/CD19","v":{"v":0.6,"d":"60.00%"}},3,0,0,3,6,null,null,"Total",{"$f":"CN15+CN16+CN17","v":9},{"v":1,"d":"100.00%"},0,1,2,6,{"$f":"CT15+CT16+CT17","v":9}]
[null,17,2276,30118925,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-03-11T20:51:00","امال ماهل القحطاني","More than 72 Hours","2024-03-11","20:51:00","امال ماهل القحطاني","2024-03-11","20:51:00",{"$nulls":3},"2024-03-12","00:49:00","امال ماهل القحطاني",0.16527777777810115,"2024-03-12","20:40:00","امال ماهل القحطاني",0.8270833333299379,{"$nulls":3},-45363.86111111111,{"$nulls":4},-45363.03402777778,{"$nulls":3},-45363.03402777778,"2024-03-15","01:40:00",3.0354166666656965,"2024-03-15","01:40:00","امال ماهل القحطاني",3.0354166666656965,null,null,"Management complaints","3. Institutional Issues","3.4.Finance and\nBilling","3.4.3.Calculate Additional amount","حضرت سابقا وودخلت على الطبيب ودفعت الكشفيه وبعد يومين غيرت التأمين وتم افادتي بعدم الدخول الا بعد دفع الكشفية علما انه لم يمر 14 يوم حسب النظام . ","I came before and went to the doctor and paid the consultation fee, and two days later I changed my insurance and was informed that I could not go in until I paid the consultation fee, even though 14 days had not passed according to the system.",null,"Patient",{"$nulls":3},"In-Patient",0,{"$f":"BJ19/BJ22","v":{"v":0,"d":"0.00%"}},{"$nulls":7},2320,30317835,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-03-25T21:05:00","امال ماهل القحطاني","24 Hours",null,"Total",10,{"v":1,"d":"100.00%"},4,0,0,6,10]
[null,18,2277,0,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-03-12T11:59:00","مي سليمان الدخيل","More than 72 Hours","2024-03-12","11:59:00","مي سليمان الدخيل","2024-03-12","11:59:00",{"$nulls":3},"2024-03-14","10:35:00","مي سليمان الدخيل",1.9416666666656965,"2024-03-17","12:20:00","مي سليمان الدخيل",3.0729166666715173,{"$nulls":3},-45368.51388888889,{"$nulls":4},-45365.44097222222,{"$nulls":3},-45365.44097222222,"2024-03-19","14:05:00",5.145833333335759,"2024-03-19","14:05:00","مي سليمان الدخيل",5.145833333335759,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.3.Medical report issues","المستفيده صاحبة رقم الهويه 1047221153 راجعت المستشفى فرع العليا عام 1424 هجريه وهي حامل تلك الفتره وحصل لها اجهاض وترغب بتسليمها جميع مايخص حالتها الصحيه من تقارير وتحاليل وشهادة ميلاد الطفل حيث تم طلبها سابقا وتم رفض تسليمها ماذكر ","The beneficiary, ID number 1047221153, visited the Al-Ulya branch of the hospital in 1424 AH while pregnant. She suffered a miscarriage and wishes to receive all her medical reports, analyses, and the child's birth certificate, as she had previously requested them but was refused.",null,"Patient",{"$nulls":3},"Out-Patient",2,{"$f":"BJ20/BJ22","v":{"v":1,"d":"100.00%"}},{"$nulls":7},2321,30303663,"وزارة الصحة","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2024-03-25T22:04:00","امال ماهل القحطاني","24 Hours",{"$nulls":11},"Patient’s relatives",9,{"$f":"CN20/BK45","v":{"$error":"#DIV/0!"}}]
[null,19,2281,30308614,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2024-03-12T20:42:00","امال ماهل القحطاني","More than 72 Hours","2024-03-12","20:42:00","امال ماهل القحطاني","2024-03-12","20:42:00",{"$nulls":3},"2024-03-16","10:16:00","امال ماهل القحطاني",3.5652777777722804,"2024-03-17","20:32:00","امال ماهل القحطاني",1.4277777777824667,"2024-03-19","21:58:00","امال ماهل القحطاني",2.0597222222204437,{"$nulls":4},-45367.427777777775,{"$nulls":3},-45367.427777777775,"2024-03-21","21:15:00",5.457638888889051,"2024-03-21","21:15:00","امال ماهل القحطاني",5.457638888889051,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","لم يتم زيارة الغرفة ( 3156 ) الا مره واحده من قبل الاخصائية وتم توجيه عدة ملاحظات ولم يتم الاخذ بها او الاهتمام  كما تم ذكره  وكان هناك تأخير باجراءات والخدمات المقدمة تم محاولة التواصل مع مدير التنويم بعد ذلك لعدة مرات ولم يتم التجاوب ايضا تم خروج المريض وهو غير راضي عن الخدمات المقدمة له ","Room 3156 was only visited once by the specialist, and several observations were made but ignored. There were delays in the procedures and services provided. Attempts to contact the admissions manager afterward were made several times, but there was no response. The patient was discharged dissatisfied with the services provided.",null,"Patient",{"$nulls":3},"ER",0,{"$f":"BJ21/BJ22","v":{"v":0,"d":"0.00%"}},{"$nulls":7},2323,30303663,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2024-03-26T23:08:00","امال ماهل القحطاني","48 Hours",null,"Patients",10,{"$f":"CD21/BK45","v":{"$error":"#DIV/0!"}}]
[null,20,2283,30172760,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-03-12T20:54:00","امال ماهل القحطاني","More than 72 Hours","2024-03-12","20:54:00","امال ماهل القحطاني","2024-03-12","20:54:00",{"$nulls":3},"2024-03-12","20:59:00","امال ماهل القحطاني",3.4722222189884633E-3,{"$nulls":3},-45363.87430555555,{"$nulls":3},0,{"$nulls":4},-45363.87430555555,{"$nulls":3},-45363.87430555555,"2024-03-21","21:50:00",9.035416666665697,"2024-03-21","21:50:00","امال ماهل القحطاني",9.035416666665697,null,null,"Management complaints","4. Accessibility","3.1.Administrative\nPolicies and\nProcedures","4.2.3.Patient detentionا","المراجعة تفيد بانه تم رفض استقباله بالرغم ان حالتها طارئه بسبب ان الهويه غير متوفره لديهم بالرغم انه تم ابلاغهم باني سوف احضر الهويه على الفور بعد اسعافي ولكنهم رفضوا استقبالي علما انه تم منعي من الخروج بعد ذلك والاغلاق على سيارتي بامر من المدير المناوب . ","The review states that I was refused admission despite my emergency situation because they did not have my ID, even though I informed them that I would bring my ID immediately after I was treated, but they refused to admit me. Note that I was prevented from leaving after that and my car was locked by order of the duty manager.",null,"Patient",{"$nulls":3},"Total",2,{"$f":"BK21+BK20+BK19","v":{"v":1,"d":"100.00%"}},{"$nulls":7},2328,30303663,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-03-28T16:12:00","ابرار بندر الشمري","24 Hours",{"$nulls":11},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,21,2286,30318210,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2024-03-14T14:35:00","مي سليمان الدخيل","More than 72 Hours","2024-03-14","14:29:00","مي سليمان الدخيل","2024-03-14","14:35:00","2024-03-14","14:49:00","مي سليمان الدخيل","2024-03-14","14:57:00","مي سليمان الدخيل",0.015277777776645962,"2024-03-17","13:25:00","مي سليمان الدخيل",2.93611111111386,"2024-03-19","15:57:00","مي سليمان الدخيل",2.1055555555503815,{"$nulls":4},-45365.62291666667,{"$nulls":3},-45365.62291666667,"2024-03-21","14:49:00",6.994444444440887,"2024-03-21","14:49:00","مي سليمان الدخيل",6.994444444440887,4941,"Dr USAMAH JBARA ABDELHAMEED ALBARGOUTHI","Relationship Complaints ","5. Communication","5.1.Patient-staff communication","5.1.1.Miscommunication with Patient","تعامل الدكتور معي بسوء احترام عندما طلبت منه تغيير اداة الفحص وقام بطردي من العياده","The doctor treated me disrespectfully when I asked him to change the examination instrument and he expelled me from the clinic.",null,"Patient",{"$nulls":3},"Medical",1,{"$f":"BJ23/BJ27","v":{"v":0.5,"d":"50.00%"}},{"$nulls":17},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":6},0,1,2,6]
[3,22,2288,30285541,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2024-03-16T13:00:00","امال ماهل القحطاني","72 Hours","2024-03-16","12:27:00","امال ماهل القحطاني","2024-03-16","13:00:00","2024-03-17","20:36:00","امال ماهل القحطاني","2024-03-18","21:14:00","امال ماهل القحطاني",2.343055555560568,"2024-03-19","21:57:00","امال ماهل القحطاني",1.0298611111065838,{"$nulls":3},-45370.91458333333,{"$nulls":4},-45369.884722222225,{"$nulls":3},-45369.884722222225,"2024-03-21","21:03:00",2.992361111108039,"2024-03-21","21:03:00","امال ماهل القحطاني",2.992361111108039,14371,"Dr ELSAYED MOUSTAFA ELSAYED HELLA","Relationship Complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","اود التعبير عن بالغ شكرنا لما يجده الوالد من اهتمام بدءأً من الاطباء بشكل عام وصولاً لقيادات المستشفى إلا\nأنني اجد مما يدعو للأسف ان يسيء احدهم لسمعة هذا الصرح الطبي المتميز وذلك من خلال التعامل بطريقة\nتفتقد للاحترام مع أقارب المرضى وهذا ما حصل في العناية المركز من احد الاطباء من الجنسية المصرية (سيد)\nحيث وصل الوالد للغرفة وفوجئت بوجود مريض آخر بالداخل (شفاه االله) وحين سواله عن انه يوجد مريض\nبالداخل وحالة الوالد لا تحتمل العدوى اطلاقاً فقال بالنص( السؤال ايه بالزبط) بطريقة اقل ما توصف بانها تفتقد\nللباقة والتهذيب. فقلت يا دكتور نريد ان يكون في غرفة خاصة تقديراً لوضعه الصحي فرد بالنص( هي المستشفى\nبتاعتي) !!!!!! ومن المؤسف جداً ان يكون هذا اول استقبال للمريض بعد الخروج من عمليته وإساءة التعامل مع\nمرافق المريض دون اي داعي لكل ذلك ، أنا هنا لاسجل موقف لعدم تكرار ذلك لأقارب مريض آخر لا اكثر.\nملاحظة / الوالد لديه التهاب بعد خروجه من العناية في تقديري لو كان في غرفة خاصة منذ البداية كان بالامكان\nتلافي ذلك. تحية لمنسوبي الحمادي فرداً فردا.","would like to express our sincere gratitude for the great care my father has received, starting from the doctors in general to the hospital leadership. However, it is unfortunate that one individual would harm the reputation of this distinguished medical institution by dealing with patients’ relatives in a disrespectful manner. This occurred in the Intensive Care Unit by one of the doctors of Egyptian nationality (Sayed).\nWhen my father was brought to the room, I was surprised to find another patient inside (may God heal him). When I asked about the presence of another patient in the room, considering that my father’s condition does not tolerate infection at all, he replied verbatim, “What exactly is the question?” in a manner that can only be described as lacking politeness and courtesy. I said, “Doctor, we would like him to be in a private room in consideration of his health condition,” and he replied verbatim, “Is the hospital mine?!”\nIt is very unfortunate that this was the first reception for the patient after coming out of surgery, along with the mistreatment of the patient’s companion without any justification. I am only documenting this so that it does not happen again to another patient’s family.\nNote: My father developed an infection after leaving the ICU. In my opinion, if he had been placed in a private room from the beginning, this could have been avoided.\nGreetings to all Al Hammadi staff, each and every one of them",null,"Patient",{"$nulls":3},"Admin",1,{"$f":"BJ24/BJ27","v":{"v":0.5,"d":"50.00%"}},{"$nulls":7},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,4,0,0,6,{"$nulls":6},{"$f":"CM23/CN20","v":{"v":0,"d":"0.00%"}},{"$f":"CN23/CN20","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"CO23/CN20","v":{"v":0.2222222222222222,"d":"22.22%"}},{"$f":"CP23/CN20","v":{"v":0.6666666666666666,"d":"66.67%"}}]
[null,23,2291,30172760,"ذوي المراجع","التنويم","الخدمات المساندة","قسم المطبخ","2024-03-17T23:09:00","امال ماهل القحطاني","72 Hours","2024-03-17","22:54:00","امال ماهل القحطاني","2024-03-17","23:09:00","2024-03-30","23:24:00","امال ماهل القحطاني","2024-03-31","21:22:00","امال ماهل القحطاني",13.925694444442343,"2024-04-02","12:57:00","امال ماهل القحطاني",1.6493055555547471,"2024-04-02","15:14:00","امال ماهل القحطاني",0.09513888889341615,{"$nulls":4},-45382.89027777778,{"$nulls":3},-45382.89027777778,"2024-04-03","15:21:00",2.749305555553292,"2024-04-03","15:21:00","امال ماهل القحطاني",2.749305555553292,null,null,"Clinical complaints","3. Institutional Issues","3.2.Environment","3.2.4.Poor Food service","تم افادتنا من المريض وذويه بانه لم يتم توفير الافطار والسحور للمريض بانتظار ردكم على الشكوى  . ","We were informed by the patient and his family that breakfast and suhoor were not provided to the patient. We await your response to the complaint.",null,"Patient",{"$nulls":3},"Nursing",0,{"$f":"BJ25/BJ27","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"ابرار بندر الشمري",8,{"$f":"BT25/BT28","v":{"v":0.38095238095238093,"d":"38.10%"}},6,1,0,1,8,null,null,{"$f":"CC24/CD21","v":{"v":0.4,"d":"40.00%"}},{"$f":"CD24/CD21","v":{"v":0,"d":"0.00%"}},{"$f":"CE24/CD21","v":{"v":0,"d":"0.00%"}},{"$f":"CF24/CD21","v":{"v":0.6,"d":"60.00%"}}]
[null,24,2292,0,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2024-03-20T16:46:00","مي سليمان الدخيل","48 Hours","2024-03-18","14:38:00","مي سليمان الدخيل","2024-03-20","16:46:00","2024-03-21","12:08:00","مي سليمان الدخيل","2024-03-21","12:09:00","مي سليمان الدخيل",0.8076388888875954,{"$nulls":3},-45372.50625,{"$nulls":3},0,{"$nulls":4},-45372.50625,{"$nulls":3},-45372.50625,"2024-03-23","10:20:00",1.9243055555562023,"2024-03-23","10:20:00","مي سليمان الدخيل",1.9243055555562023,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.3.Patient admission refusal","تم مراجعة قسم الطوارئ لحالة اسعافية بتاريخ 18 نوفمبر 2023 الساعة السادسة صباحا (تقريبا) حيث ان\nالمريض هي زوجتي، وقد طلب موظف الاستقبال مني هوية المريضة لادخالها فاخبرته اني لا أملك هويتها حاليا\nوقدمت له هويتي وبطاقة العائلة إلا انه اصر على تقديم هوية المريضة. طلبت منه حينها أن يقوم بمعاينة الحالة\nوادخلها وتقديم الرعاية الأولية وساقوم بتوفير كامل المتطلبات إلا أنه رفض!! طلبت من موظف الفرز القيام\nبواجبه إلا أنه رفض تقديم العون إلا بعد انتهاء الاجراءات من موظف الاستقبال! طلب منه تقديم كرسي متحرك\nحيث كانت متواجده في الممر إلا أنه رفض أيضا!!! قمت حينها برفع الجوال (من دون تصوير) لايضاح انه في حالة\nعدم تقديم الخدمة سأوثقها ورفعها للمسؤول والجهات المعنية. إلا أنه استمر في الرفض. طلبت مقابلة المدير\nالمناوب ولم يكن موجودا حينها ثم بعد قدومه طلبت منه ادخال الحالة والتعامل معها فرفض ايضا مهددا انه\nسيعاقبني بسبب رفع الجوال. كررت الطلب مرارا الا تجاهلني ومن ثم تهجم علي وهددني بابلاغ الشرطة. قدمت له\nبطاقتي الشخصي موضحا ان من الممكن معالجة أي إشكالية لديه بعد اسعاف الحالة إلا انه رفض!!!! قمت حينها\nبنقل زوجتي الى السيارة للانتقال الى مستفى آخر فقام المدير المناوب حينها بتوجيه موظف الأمن بالاعتراض على\nسيارتي حتى لا أتمكن من الذهب ونقل زوجتي لمستشفى آخر. قمت حينها بتوثيق الحالة من خلال كاميرة جوالي\nوذلك خارج المستشفى (لدي تسجيل مرئي يوضح تعمد الاعتراض على سيارتي) ورقم لوحه السيارة وصورة\nالمدير المناوب ورحل الامن المعترض. حيث ان العمل الذي تم ضدي عمل جنائي من قبل موظفي المستشفى وذلك\nبالتعدي (((العمد))) في منعي من نقل حالة اسعافية فضلا عن جريمة الامتناع من تقديم الرعاية الطبية الاسعافية.\nقمت حينها بتصوير سيارة الموظف المعتدي ورقم لوحته ثم حاولت الخروج لكني لم استطيع بعد عدة محاولات\nوبسبب حرج الحالة الصحية لزوجتي ذلك لرجل الامن انه هو المسؤول الاول في حالة اصابت زوجتي باي عارض\nولن يعفيه انه تلقى الاوامر من قبل المدير المناوب واني قمت بتصوير السيارة ولوحتها فخاف ثم ذهب. انتقلت\nلمستشفى الحبيب بشكل مستعجل وتم تعامل مستشفى الحبيب مع الحالة بشكل احترافي واثبتوا ان الحالة كانت\nبحاجة الى تدخل سريع وأن الحالة كانت ستكون أفضل لو تم اسعافها بشكل أسرع. قمت بتقديم شكوى عبر مركز\nالاتصال الا ان المستشفى لم يؤدي واجبه. اعزم على البدء باجراءات قضائية وأمنية ضد المستشفى جراء ارتكاب\nجريمة تعمد عدم تقديم الرعاية الصحية الاسعافية لزوجتي، وجريمة ((تعمد)) الاعتراض على تقديم الحالة\nالاسعافية للمريض.","I visited the Emergency Department for an urgent case on November 18, 2023, at approximately 6:00 AM. The patient was my wife. The receptionist asked me for the patient’s ID to register her. I informed him that I did not have her ID at that moment and provided my own ID and the family card, but he insisted on the patient’s ID. I then asked him to assess the case, admit her, and provide initial medical care, and that I would provide all required documents afterward, but he refused. I requested the triage staff to perform their duty, but they also refused to provide assistance until the registration procedures were completed by the receptionist. I asked for a wheelchair, as she was in the corridor, but this was also refused.\nAt that point, I raised my phone (without recording) to make it clear that if the service was not provided, I would document it and escalate it to the responsible authorities. He continued to refuse. I requested to see the on-duty manager, who was not present at the time. When he arrived, I asked him to admit the case and handle it, but he also refused and threatened to punish me for raising my phone. I repeated my request several times, but he ignored me and then verbally attacked me and threatened to call the police. I provided him with my personal ID, explaining that any issue he had could be resolved after providing emergency care, but he refused.\nI then moved my wife to the car to take her to another hospital. At that point, the on-duty manager instructed the security guard to block my car so that I could not leave and transfer my wife to another hospital. I documented the incident using my phone camera outside the hospital (I have a video recording showing the deliberate blocking of my car), including the car’s license plate number and a photo of the on-duty manager and the security guard who blocked me. The act committed against me was criminal conduct by the hospital staff, deliberately preventing me from transferring an emergency case, in addition to the crime of refusing to provide emergency medical care.\nI photographed the vehicle of the employee who blocked me and its license plate number. I attempted to leave several times but was unable to do so. Due to my wife’s critical condition, I informed the security guard that he would be fully responsible if any harm happened to my wife and that receiving orders from the on-duty manager would not absolve him of responsibility. I also informed him that I had photographed the car and its plate number. He then became afraid and left.\nI urgently transferred my wife to Al Habib Hospital, where the case was handled professionally. They confirmed that the condition required immediate intervention and that it would have been better if she had received faster emergency care. I filed a complaint through the call center, but the hospital did not fulfill its duty. I intend to initiate legal and security الإجراءات against the hospital for committing the crime of deliberately refusing to provide emergency medical care to my wife and the crime of deliberately obstructing the transfer of an emergency patient",null,"Patient",{"$nulls":3},"Support Services",0,{"$f":"BJ26/BJ27","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"امال ماهل القحطاني",8,{"$f":"BT26/BT28","v":{"v":0.38095238095238093,"d":"38.10%"}},3,1,0,4,8,{"$nulls":12},"In-Patient",6,{"$f":"CN26/CN29","v":{"v":0.6666666666666666,"d":"66.67%"}}]
[null,25,2293,30144357,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-03-18T15:12:00","مي سليمان الدخيل","24 Hours","2024-03-18","15:01:00","مي سليمان الدخيل","2024-03-18","15:12:00","2024-03-18","16:05:00","مي سليمان الدخيل","2024-03-19","14:22:00","مي سليمان الدخيل",0.9652777777810115,{"$nulls":3},-45370.59861111111,{"$nulls":3},0,{"$nulls":4},-45370.59861111111,{"$nulls":3},-45370.59861111111,"2024-03-20","10:20:00",0.8319444444423425,"2024-03-20","10:20:00","مي سليمان الدخيل",0.8319444444423425,90832,"Dr SADOUN MOHAMMED ALBAIJI","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.5.Rushed, not time to see patients"," كان لدي موعد مراجعة مع الدكتور سعدون 2 مارس وقبل دخولي عليه عند الباب دخل مراجع اليه معي موعده بعدي  واخبرني المراجع ان الدكتور سوف يتفحصني  بشكل سريع كعادته ليبدأ العمل في المريض الذي يليه وللاسف هذا ما حدث تكلم معي لفترة بسيطة لاجل ان تحسب المراجعة وانهاء المراجعة دون العمل في اسناني!\n\n ","I had a follow-up appointment with Dr. Saadoun on March 2nd. Before I entered his office, another patient who had an appointment after mine entered the door and told me that the doctor would quickly examine me as usual to start working on the next patient. Unfortunately, that's what happened. He spoke to me briefly so that the appointment would be counted and the appointment would be over without working on my teeth!",null,"Patient",{"$nulls":3},"Total",2,{"$f":"BK26+BK25+BK24+BK23","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"مي سليمان الدخيل",5,{"$f":"BT27/BT28","v":{"v":0.23809523809523808,"d":"23.81%"}},2,0,0,3,5,null,null,"In-Patient",1,{"$f":"CD27/CD30","v":{"v":0.1,"d":"10.00%"}},{"$nulls":7},"Out-Patient",1,{"$f":"CN27/CN29","v":{"v":0.1111111111111111,"d":"11.11%"}}]
[null,26,2295,30317128,"مراجع","التنويم","الطبي","تنويم الجراحة العامة","2024-03-19T00:54:00","امال ماهل القحطاني","More than 72 Hours","2024-03-18","22:31:00","امال ماهل القحطاني","2024-03-19","00:54:00","2024-03-20","23:17:00","امال ماهل القحطاني","2024-03-21","02:06:00","امال ماهل القحطاني",2.0500000000029104,"2024-03-21","23:37:00","امال ماهل القحطاني",0.8965277777751908,"2024-03-21","23:38:00","امال ماهل القحطاني",6.944444467080757E-4,{"$nulls":4},-45372.0875,{"$nulls":3},-45372.0875,"2024-03-30","22:29:00",9.849305555551837,"2024-03-30","22:29:00","امال ماهل القحطاني",9.849305555551837,16288,"Dr SALEH ABDULLAH SALEH ALGHAMDI ","Relationship Complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","1-تم تنويمي واجريت عمليه وبعدها ظهر  تورم شديد وتنمل في الطرف مستمر الى هذي اللحضه \n٢-الطبيب لم يحضر لمتابعه الحاله بعد العمليه وصعدنا بشكوى للمدير الطبي احضر الطبيب المعالج واثناء ذلك قام بتلفض والتهجم علينا بحضور الفريق الطبي والمدير الطبي\n 3 -بعد رفض الدكتور صالح اتمام العلاج احضر المدير الطبي طبيب خارج المستشفى الرحيلي وقرر اخذ مسحه طبيه وعمل تخطيط الاعصاب وطلب بقاء في تنويم لكمال العلاج ولكن حضر المدير الطبي ورفض البقاء في المستشفى ورفض استكمال العلاج بالمستشفى . ","1. I was admitted and underwent surgery. Afterwards, I experienced severe swelling and numbness in my limb, which persists to this day.\n\n2. The doctor did not come to follow up after the surgery, so we filed a complaint with the medical director. He summoned the attending physician, who then verbally abused and attacked us in the presence of the medical team and the medical director.\n\n3. After Dr. Saleh refused to continue the treatment, the medical director brought in a doctor from outside the hospital, Al-Rahili Hospital. This doctor ordered a medical swab and nerve conduction studies and requested that I remain hospitalized to complete the treatment. However, the medical director arrived and refused to allow me to stay at the hospital or continue treatment there.",null,"Patient",{"$nulls":13},"Total",{"$f":"BT25+BT26+BT27","v":21},{"v":1,"d":"100.00%"},15,2,0,2,21,null,null,"Out-Patient",9,{"$f":"CD28/CD35","v":{"v":0.9,"d":"90.00%"}},{"$nulls":7},"ER",2,{"$f":"CN28/CN29","v":{"v":0.2222222222222222,"d":"22.22%"}}]
[null,27,2298,30027403,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-03-20T01:52:00","مي سليمان الدخيل","24 Hours","2024-03-19","16:16:00","مي سليمان الدخيل","2024-03-20","01:52:00","2024-03-20","14:14:00","مي سليمان الدخيل","2024-03-20","14:25:00","مي سليمان الدخيل",0.5229166666686069,{"$nulls":3},-45371.600694444445,{"$nulls":3},0,{"$nulls":4},-45371.600694444445,{"$nulls":3},-45371.600694444445,"2024-03-21","10:29:00",0.836111111108039,"2024-03-21","10:29:00","مي سليمان الدخيل",0.836111111108039,null,null,"Relationship Complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","كانت الموظفة في المختبر وقحة للغاية ولم تُقدّم لي أي مساعدة. مكثتُ قرابة خمس ساعات في المستشفى، وكانت ترفض مساعدتي وتُعاملني وكأنني جاهلة. ذهبتُ أيضًا إلى قسم علاقات المرضى، وبعد خمس ساعات، كنتُ أبكي في مكتب علاقات المرضى. ربما ستكون هذه زيارتي الأخيرة بعد إجراء الفحوصات في مستشفى حمادي. يجب اتخاذ إجراءات صارمة وتوجيه إنذار لتلك الفتاة. إنها بحاجة إلى تدريب على التعامل بلطف مع المرضى وتقديم المساعدة لهم."," Clerk in Lab was very rude and was not helping me. I stayed for almost 5 hours at hospital and she was resisting to help me and was serving me as if i am ignorant. I went to patient relations department S well and after 5 hours I was crying in patient relations office. Probably this will be my last visit once tests are done to Hammadi. Strict action and warning issuance against that girl. training is needed to be polite with patients and helpful",null,"Patient",{"$nulls":23},"ER",0,{"$f":"CD29/CD35","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"Total",9,{"v":1,"d":"100.00%"}]
[null,28,2299,30296732,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2024-03-19T21:21:00","ابرار بندر الشمري","48 Hours","2024-03-19","21:21:00","ابرار بندر الشمري","2024-03-19","21:21:00",{"$nulls":3},"2024-03-19","21:38:00","ابرار بندر الشمري",0.011805555557657499,"2024-03-20","20:49:00","ابرار بندر الشمري",0.9659722222204437,{"$nulls":3},-45371.86736111111,{"$nulls":4},-45370.90138888889,{"$nulls":3},-45370.90138888889,"2024-03-21","21:26:00",1.991666666668607,"2024-03-21","21:26:00","ابرار بندر الشمري",1.991666666668607,null,null,"Clinical complaints","1. Quality","1.4.Treatment","1.4.1.Treatment plan issues","تفيد ابنة المريضه بإن لايوجد تحسن بالحالة بل زادت سوء وهي في حالة تخدير دائم حيث يتم اعطائها علاج مخدر للاعصاب لاكثر من شهر مماتسبب بحالة اللاوعي وتقرحات لم يتم ملاحظتها طبياً . ","The patient's daughter reports that there is no improvement in her condition, but rather it has worsened. She is in a state of constant anesthesia, as she has been given nerve anesthetic medication for more than a month, which has caused a state of unconsciousness and ulcers that have not been medically observed.",null,"Patient",{"$nulls":13},"MOH",21,{"$f":"BT30/BK45","v":{"$error":"#DIV/0!"}},{"$nulls":7},"Total",10,{"$f":"CD30/CD35","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"Medical",3,{"$f":"CN30/CN34","v":{"v":0.3333333333333333,"d":"33.33%"}}]
[null,29,2303,30250925,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-03-20T00:29:00","ابرار بندر الشمري","24 Hours","2024-03-20","00:29:00","ابرار بندر الشمري","2024-03-20","00:29:00",{"$nulls":3},"2024-03-20","00:29:00",null,0,{"$nulls":3},-45371.02013888889,{"$nulls":3},0,{"$nulls":4},-45371.02013888889,{"$nulls":3},-45371.02013888889,"2024-03-20","01:08:00",0.02708333333430346,"2024-03-20","01:08:00","ابرار بندر الشمري",0.02708333333430346,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.6.Lab results issues","تم عمل تحاليل (هرمون حمل ) ولم تظهر عبر التطبيق وحاولت الاتصال بالمستشفى لحل الاشكالية ولم يتم حل المشكله . ","Pregnancy hormone tests were done and did not appear through the application. I tried to contact the hospital to resolve the issue, but the problem was not resolved.",null,"Patient",{"$nulls":23},"Medical",7,{"$f":"CD31/CD35","v":{"v":0.7,"d":"70.00%"}},{"$nulls":7},"Admin",3,{"$f":"CN31/CN34","v":{"v":0.3333333333333333,"d":"33.33%"}}]
[null,30,2307,30303663,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2024-03-21T17:01:00","مي سليمان الدخيل","More than 72 Hours","2024-03-20","14:17:00","مي سليمان الدخيل","2024-03-21","17:01:00","2024-03-23","11:43:00","مي سليمان الدخيل","2024-03-23","13:29:00","مي سليمان الدخيل",1.8527777777781012,"2024-03-25","19:59:00","مي سليمان الدخيل",2.2708333333357587,{"$nulls":3},-45376.83263888889,{"$nulls":4},-45374.56180555555,{"$nulls":3},-45374.56180555555,"2024-03-26","20:25:00",3.288888888891961,"2024-03-26","20:25:00","مي سليمان الدخيل",3.288888888891961,15124,"RAWAN KHOJALY MOHAMED OSMAN ","Management complaints","3. Institutional Issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","حضرت فى حالة طارئة بالوالدة التى ليس لديها غير تأمين الزيارة ، ووجهونا الطوارئ بضرورة التنويم على الرغم\nمن ان التقارير الطبية والاشعة والتحاليل لم تكن تستدعى التنويم على حسب بروتوكلات العلاج، كما طالبوني\nبالتوقيع على تعهد فى حالة خروجه من المستشفى. لا يهمنى المبلغ المدفوع اذا كان من حقكم ولكن اذا كان ليس لكم فاننى غير مسامح فيه.\nحاليا اطالب برد مبلغ الغرفةحيث ان المريضه لاتعاني من التهاب رئوي وحالتها لاتستدعي التنويم حسب كلام دكتور التنويم ","I brought my mother in as an emergency. She only had visitor's insurance, and the emergency room staff insisted on her admission, even though the medical reports, X-rays, and lab results didn't warrant it according to the treatment protocols. They also asked me to sign a waiver in case she leaves the hospital. I don't care about the money paid if it's rightfully yours, but if it's not, I won't forgive you for it.\n\nI'm currently demanding a refund for the room, as the patient doesn't have pneumonia, and her condition doesn't require hospitalization, according to the attending physician.",null,"Patient",{"$nulls":13},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":6},"Admin",2,{"$f":"CD32/CD35","v":{"v":0.2,"d":"20.00%"}},{"$nulls":7},"Nursing",2,{"$f":"CN32/CN34","v":{"v":0.2222222222222222,"d":"22.22%"}}]
[null,31,2309,30231323,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-03-21T21:59:00","ابرار بندر الشمري","24 Hours","2024-03-21","21:59:00","ابرار بندر الشمري","2024-03-21","21:59:00",{"$nulls":3},"2024-03-21","22:50:00","ابرار بندر الشمري",0.03541666666569654,{"$nulls":3},-45372.95138888889,{"$nulls":3},0,{"$nulls":4},-45372.95138888889,{"$nulls":3},-45372.95138888889,"2024-03-21","22:52:00",1.3888888861401938E-3,"2024-03-21","22:52:00","ابرار بندر الشمري",1.3888888861401938E-3,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.3.Medical report issues","تاخير بتسليم التقرير الطبي.","Delay in delivering the medical report.",null,"Patient",{"$nulls":13},15,2,0,2,{"$nulls":6},"Nursing",1,{"$f":"CD33/CD35","v":{"v":0.1,"d":"10.00%"}},{"$nulls":7},"Support Services",1,{"$f":"CN33/CN34","v":{"v":0.1111111111111111,"d":"11.11%"}}]
[4,32,2310,30303663,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-03-22T04:29:00","امال ماهل القحطاني","More than 72 Hours","2024-03-22","01:03:00","امال ماهل القحطاني","2024-03-22","04:29:00","2024-03-23","22:39:00","امال ماهل القحطاني","2024-03-23","23:04:00","امال ماهل القحطاني",1.7743055555547471,{"$nulls":3},-45374.96111111111,{"$nulls":3},0,{"$nulls":4},-45374.96111111111,{"$nulls":3},-45374.96111111111,"2024-04-02","12:58:00",9.579166666670062,"2024-04-02","12:58:00","امال ماهل القحطاني",9.579166666670062,15920,"Dr HORIYA ABDULLAH ALMASARI","Management complaints","3. Institutional Issues","3.1.Administrative\nPolicies and\nProcedures","3.1.4.Required Service not obtained"," لم يتم معالجه الضرس بالشكل الصحيح مما ادى الى وجود خراج وعصب ويحتاج تنظيف وتكسير للضرس بعد ان\nكان سليم. اطالب بمعالجة الضرس وتركيب تركيبه او اذا لا سمح االله تم خلعه زراعة بداله ، كما اطالب باعاده كامل المبلغ المدفوع من قبلي ومن قبل التامين وتحمل جميع التكاليف.","The tooth was not treated properly, resulting in an abscess and nerve infection. It now requires cleaning and the tooth has to be broken up after previously being healthy. I request that the tooth be treated and fitted with a crown, or, God forbid, that it be extracted, replaced with an implant. I also request a full refund of the amount paid by me and my insurance company, and that they cover all associated costs.",null,"Patient",{"$nulls":13},{"$f":"BS33/BT30","v":{"v":0.7142857142857143,"d":"71.43%"}},{"$f":"BT33/BT30","v":{"v":0.09523809523809523,"d":"9.52%"}},{"$f":"BU33/BT30","v":{"v":0,"d":"0.00%"}},{"$f":"BV33/BT30","v":{"v":0.09523809523809523,"d":"9.52%"}},{"$nulls":6},"Support Services",0,{"$f":"CD34/CD35","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"Total",9,{"v":1,"d":"100.00%"}]
[null,33,2311,30303663,"مراجع","العيادات الخارجية","الإداري","استقبال المختبر","2024-03-23T12:47:00","مي سليمان الدخيل","24 Hours","2024-03-23","12:34:00","مي سليمان الدخيل","2024-03-23","12:47:00","2024-03-23","14:10:00","مي سليمان الدخيل","2024-03-23","15:07:00","مي سليمان الدخيل",0.09722222222626442,{"$nulls":3},-45374.62986111111,{"$nulls":3},0,{"$nulls":4},-45374.62986111111,{"$nulls":3},-45374.62986111111,"2024-03-24","14:29:00",0.9736111111124046,"2024-03-24","14:29:00","مي سليمان الدخيل",0.9736111111124046,null,null,"Relationship Complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient"," معاملة غير لائقة من قبل الموظف في استقبال المختبر و التصرف بطريقه غير محترمه","Inappropriate treatment by the lab receptionist and disrespectful behavior",null,"Patient",{"$nulls":23},"Total",10,{"$f":"CD35/CD35","v":{"v":1,"d":"100.00%"}}]
[null,34,2313,30037828,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-03-23T16:45:00","ابرار بندر الشمري","24 Hours","2024-03-23","16:45:00","ابرار بندر الشمري","2024-03-23","16:45:00",{"$nulls":3},"2024-03-23","17:28:00","ابرار بندر الشمري",0.029861111113859806,{"$nulls":3},-45374.72777777778,{"$nulls":3},0,{"$nulls":4},-45374.72777777778,{"$nulls":3},-45374.72777777778,"2024-03-23","17:30:00",1.3888888861401938E-3,"2024-03-23","17:30:00","ابرار بندر الشمري",1.3888888861401938E-3,8875,"Dr TAREK AHMED EL SHARAWY","Management complaints","3. Institutional Issues","3.7.Medical records","3.7.3.Medical report issues","لدى المراجع إشكالية بتقرير الطبي حيث يفيد بإن يوجد به تشخيص مختلف .","The patient has a problem with the medical report, as it states that there is a different diagnosis.",null,"Patient",{"$nulls":13},"In-Patient",2,{"$f":"BT36/BT39","v":{"v":0.09523809523809523,"d":"9.52%"}}]
[null,35,2314,30317018,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-03-24T01:08:00","امال ماهل القحطاني","More than 72 Hours","2024-03-23","22:10:00","امال ماهل القحطاني","2024-03-24","01:08:00","2024-03-30","23:22:00","امال ماهل القحطاني","2024-03-31","21:52:00","امال ماهل القحطاني",7.863888888889051,"2024-04-02","12:57:00","امال ماهل القحطاني",1.6284722222189885,"2024-04-03","15:20:00","امال ماهل القحطاني",1.0993055555591127,"2024-04-03","15:20:00","امال ماهل القحطاني","The complaint was escalated due to the department's failure to respond",2.727777777778101,"2024-06-17","17:13:00","امال ماهل القحطاني",77.80625000000146,"2024-06-17","17:13:00",77.80625000000146,"2024-06-17","17:13:00","امال ماهل القحطاني",77.80625000000146,13817,"RANA ABDUL MOHSEN BIN BAZ","Relationship Complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient"," السلام عليكم لدينا موعد عند الدكتور محمد الجيلاني الجراحة ومرينا على احد الاستقبالات بالدور السادس ولم\nيكن به احد وتوجهنا للاستقبال الثاني وانتظرنا بالدور لمدة تقريباً ربع ساعة وعند وصول الدور قالت لنا\nالموظفة اذهبو للاستقبال الثاني اللان موجودين واخبرتها بأننا نتأخر على موعدنا وقالت أعطني الإثبات رغم انها\nلم تطلب من الذين قبلنا اي إثبات ورغبة بأعطاها رقم الحاسب شفوي وقالت لا ورغبة أعطيها توكلنا ورفضة وقالت\nامسك الإثبات بيدي واخبرتها بأنها قاصدة تعطيلنا بالعاني استقعاد لعدم ذهبنا للاستقبال الثاني وذهبنا للاستقبال\nالثاني ولم يطلب الإثبات وأخذ رقم الحاسب شفوي وادخلنا على الدكتور وهاذه الموضفة تعمدت تعطيلنا\nواحرجتنا أمام المراجعين وعقدتة مراجعتنا رغم ان ابني مسوي عملية ولازالة الغرز فية وتوكلنا هناك امر بأنة\nمعتمد اني اطلب العودة للكميرات لتأكد من كلامي واطلب محاسبتها وهناك قانون إذا اي موضف أساء استخدام\nسلطة ضد اي مواطن محاسبة الموصفة ورد اعتبار .واذا لم تحاسب ارغب رفع شكواي لوزارة الصحة  ","We had an appointment with Dr. Mohammed Al-Jilani in the Surgery Department. We first went to one of the reception desks on the sixth floor, but no one was there. We then went to the second reception and waited in line for approximately fifteen minutes. When it was our turn, the employee told us to go to the other reception because they were now available. I informed her that we were already late for our appointment. She said, “Give me proof,” even though she had not asked those before us for any proof. I tried to give her the system number verbally, but she refused. I also tried to show her the Tawakkalna app, but she refused and said, “Hold the proof in your hand.”\nI told her that she was deliberately trying to delay us on purpose because we had not gone to the other reception. We then went to the other reception desk, where they did not ask for proof and accepted the system number verbally and allowed us to see the doctor. This employee deliberately delayed us, embarrassed us in front of other patients, and complicated our visit, even though my son had undergone surgery and was there to have his stitches removed.\nThere is a directive in Tawakkalna confirming my appointment. I request that the cameras be reviewed to verify my statement and that the employee be held accountable. There is a law stating that if any employee abuses their authority against a citizen, they must be held accountable and the person’s dignity restored. If she is not held accountable, I would like to escalate my complaint to the Ministry of Health.",null,"Patient",{"$nulls":13},"Out-Patient",16,{"$f":"BT37/BT39","v":{"v":0.7619047619047619,"d":"76.19%"}}]
[null,36,2318,30254362,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2024-03-25T15:54:00","ابرار بندر الشمري","More than 72 Hours","2024-03-25","15:41:00","ابرار بندر الشمري","2024-03-25","15:54:00","2024-03-26","15:25:00","ابرار بندر الشمري","2024-03-26","15:25:00","ابرار بندر الشمري",0.9798611111109494,"2024-03-27","13:28:00","ابرار بندر الشمري",0.9187500000043656,"2024-04-16","12:53:00","ابرار بندر الشمري",19.975694444445253,"2024-04-16","12:53:00","ابرار بندر الشمري","The complaint was escalated due to the department's failure to respond",20.89444444444962,{"$nulls":3},-45377.64236111111,"2024-06-26","12:31:00",91.8791666666657,"2024-06-26","12:31:00","ابرار بندر الشمري",91.8791666666657,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تمسّخ جلدي في اليد اليسرى نتيجة شدّ الشاش بإحكام فوق اليد من قِبل الممرضة.","Skin Maceration in the left hand due to the gauze being pulled over the hand by the nurse",null,"Patient",{"$nulls":13},"ER",3,{"$f":"BT38/BT39","v":{"v":0.14285714285714285,"d":"14.29%"}}]
[null,37,2319,30303663,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2024-03-25T20:00:00","مي سليمان الدخيل","More than 72 Hours","2024-03-25","20:00:00","مي سليمان الدخيل","2024-03-25","20:00:00",{"$nulls":3},"2024-03-25","20:13:00","مي سليمان الدخيل",0.009027777778101154,"2024-03-26","20:23:00","مي سليمان الدخيل",1.0069444444452529,{"$nulls":3},-45377.84930555556,{"$nulls":4},-45376.842361111114,{"$nulls":3},-45376.842361111114,"2024-03-28","20:48:00",3.024305555554747,"2024-03-28","20:48:00","مي سليمان الدخيل",3.024305555554747,null,null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.8.Medication shortages","قام الطبيب بصرف دواءADALAT LA 30 MG تاريخ 7 مارس وكل اسبوع آتي للصيدليه لاخذ الدواء ويخبروني بأنه غير متوفر ولم احصل على الدواء حتى الآن حيث لم يقومو بتوفير الدواء منذ 3 اسابيع وهذا غير معقول","I was given ADALAT LA 30 MG on March 7th, and every week I go to the pharmacy to get the medication, but they tell me it's unavailable and they haven't had it yet. They haven't restocked it for three weeks, which is unacceptable.",null,"Patient",{"$nulls":13},"Total",{"$f":"BT36+BT37+BT38","v":21},{"$f":"BU38+BU37+BU36","v":{"v":0.9999999999999999,"d":"100.00%"}}]
[null,38,2320,30317835,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-03-25T21:05:00","امال ماهل القحطاني","24 Hours","2024-03-25","21:05:00","امال ماهل القحطاني","2024-03-25","21:05:00",{"$nulls":3},"2024-03-25","21:19:00","امال ماهل القحطاني",0.00972222222480923,{"$nulls":3},-45376.888194444444,{"$nulls":3},0,{"$nulls":4},-45376.888194444444,{"$nulls":3},-45376.888194444444,"2024-03-26","00:02:00",0.1131944444423425,"2024-03-26","00:02:00","امال ماهل القحطاني",0.1131944444423425,null,null,"Clinical complaints","6. Humanness / Caring","2.1.Medication &\nVaccination","4.3.8.Vaccinating delay","لا تظهر اللقاحات في صحتي","vaccination not appear on SEHATI ",null,"Patient",{"$nulls":13},"Medical",9,{"$f":"BT40/BT44","v":{"v":0.42857142857142855,"d":"42.86%"}}]
[null,39,2321,30303663,"وزارة الصحة","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2024-03-25T22:04:00","امال ماهل القحطاني","24 Hours","2024-03-25","22:04:00","امال ماهل القحطاني","2024-03-25","22:04:00",{"$nulls":3},"2024-03-25","22:04:00",null,0,{"$nulls":3},-45376.919444444444,{"$nulls":3},0,{"$nulls":4},-45376.919444444444,{"$nulls":3},-45376.919444444444,"2024-03-25","23:01:00",0.03958333333139308,"2024-03-25","22:44:00","امال ماهل القحطاني",0.027777777781011537,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","يرغب المريض بحجز مواعيد العلاج الطبيعي ","The patient wishes to book physiotherapy appointments",null,"Patient",{"$nulls":13},"Admin",10,{"$f":"BT41/BT44","v":{"v":0.47619047619047616,"d":"47.62%"}}]
[null,40,2323,30303663,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2024-03-26T23:08:00","امال ماهل القحطاني","48 Hours","2024-03-26","23:08:00","امال ماهل القحطاني","2024-03-26","23:08:00",{"$nulls":3},"2024-03-27","00:19:00","امال ماهل القحطاني",0.04930555555620231,"2024-03-27","00:25:00","امال ماهل القحطاني",4.166666665696539E-3,"2024-03-27","00:30:00","امال ماهل القحطاني",0.003472222226264421,{"$nulls":4},-45378.013194444444,{"$nulls":3},-45378.013194444444,"2024-03-28","21:45:00",1.8930555555562023,"2024-03-28","21:45:00","امال ماهل القحطاني",1.8930555555562023,null,null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.9.Refusal to dispense medications","تم احضار وصفه مقيده خارجيه من قبل المريض من مركز اخر مختومه بنفس تاريخ الحضور وموضح بعدم استلامها بعد حيث ولكن تم رفض صرف الوصفه وابلاغي بضرورة زيارة دكتور لدى مستشفى الحمادي وطلب اعادة كتابة الوصفه .","An external restricted prescription was brought by the patient from another center, stamped with the same date of attendance and indicating that it had not yet been received. However, the prescription was refused and I was informed that I needed to visit a doctor at Al Hammadi Hospital and request that the prescription be rewritten.",null,"Patient",{"$nulls":13},"Nursing",2,{"$f":"BT42/BT44","v":{"v":0.09523809523809523,"d":"9.52%"}}]
[null,41,2328,30303663,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-03-28T16:12:00","ابرار بندر الشمري","24 Hours","2024-03-28","16:12:00","ابرار بندر الشمري","2024-03-28","16:12:00",{"$nulls":3},"2024-03-28","16:12:00",null,0,{"$nulls":3},-45379.675,{"$nulls":3},0,{"$nulls":4},-45379.675,{"$nulls":3},-45379.675,"2024-03-28","16:24:00",8.333333331393078E-3,"2024-03-28","16:22:00","ابرار بندر الشمري",6.9444444379769266E-3,null,null,"Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis","خطا في تشخيص الحالة المرضيه ","Misdiagnosis of the medical condition",null,"Patient",{"$nulls":13},"Support Services",0,{"$f":"BT43/BT44","v":{"v":0,"d":"0.00%"}}]
[null,42,2333,30244508,"ذوي المراجع","التنويم","الطبي","قسم العلاج التنفسي","2024-03-31T15:19:00","ابرار بندر الشمري","More than 72 Hours","2024-03-31","13:15:00","ابرار بندر الشمري","2024-03-31","15:19:00","2024-04-02","23:36:00","ابرار بندر الشمري","2024-04-02","23:40:00","ابرار بندر الشمري",2.3479166666656965,"2024-04-02","23:43:00","ابرار بندر الشمري",2.0833333328482695E-3,"2024-04-03","22:16:00","ابرار بندر الشمري",0.9395833333328483,"2024-04-16","12:56:00","ابرار بندر الشمري","The complaint was escalated due to the department's failure to respond",13.552777777782467,{"$nulls":3},-45384.98611111111,"2024-06-17","17:11:00",75.72986111111095,"2024-06-17","17:11:00","امال ماهل القحطاني",75.72986111111095,15817,"KHALID ABDULAZIZ ALANAZI","Relationship Complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","الموظف يتهمني باافراغ البالون التابع لوالدي وعند مناقشته لايقول هذا الكلام والدكتوره اماني شاهده على هذا الاتهام . ","The employee accused me of deflating my father’s catheter balloon, and when I confronted him, he denied making this statement. Dr. Amani is a witness to this accusation.",null,"Patient",{"$nulls":13},"Total",{"$f":"BT40+BT41+BT42","v":21},{"$f":"BU43+BU42+BU41+BU40","v":{"v":1,"d":"100.00%"}}]
[]
[]
[]
[]
[]
[]
[null,null,"Week 1",12,null,"MOH",21,{"$f":"G51/G55","v":{"v":0.5,"d":"50.00%"}},"Medical","أطباء الطوارئ",3]
[null,null,"Week 2",9,null,"CCHI",2,{"$f":"G52/G55","v":{"v":0.047619047619047616,"d":"4.76%"}},null,"تنويم الجراحة العامة",1,{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":9},"Medical","أطباء الطوارئ",{"$f":"(AJ52+AK52)/2","v":1.637},null,3.27,0.004]
[null,null,"Week 3",10,null,"Patients",10,{"$f":"G53/G55","v":{"v":0.23809523809523808,"d":"23.81%"}},null,"عيادات الأسنان",2,{"$nulls":3},"ابرار بندر الشمري",11,{"$f":"P53/P59","v":{"v":0.2619047619047619,"d":"26.19%"}},6,1,2,4,11,{"$nulls":10},"تنويم الجراحة العامة",9.84,9.84]
[null,null,"Week 4",11,null,"Patient’s relatives",9,{"$f":"G54/G55","v":{"v":0.21428571428571427,"d":"21.43%"}},null,"عيادات الباطنية",1,{"$nulls":3},"Percentage",null,null,{"$f":"R53/P53","v":{"v":0.5454545454545454,"d":"54.55%"}},{"$f":"S53/P53","v":{"v":0.09090909090909091,"d":"9.09%"}},{"$f":"T53/P53","v":{"v":0.18181818181818182,"d":"18.18%"}},{"$f":"U53/P53","v":{"v":0.36363636363636365,"d":"36.36%"}},{"$nulls":11},"عيادات الأسنان",9.56,9.56,{"$nulls":11},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول"]
[null,null,"Total",{"$f":"D51+D52+D53+D54","v":42},null,"Total",{"$f":"G51+G52+G53+G54","v":42},null,null,"عيادات الجهاز الهضمي والمناظير",1,{"$nulls":3},"امال ماهل القحطاني",14,{"$f":"P55/P59","v":{"v":0.3333333333333333,"d":"33.33%"}},4,1,1,7,14,{"$nulls":10},"عيادات الباطنية",0.17,0.17,{"$nulls":11},4,null,null,3,"ابرار بندر الشمري"]
[{"$nulls":5},"In-Patient",9,{"$f":"G56/G59","v":{"v":0.21428571428571427,"d":"21.43%"}},null,"عيادات العيون",1,{"$nulls":3},"Percentage",null,null,{"$f":"R55/P55","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$f":"S55/P55","v":{"v":0.07142857142857142,"d":"7.14%"}},{"$f":"T55/P55","v":{"v":0.07142857142857142,"d":"7.14%"}},{"$f":"U55/P55","v":{"v":0.5,"d":"50.00%"}},{"$nulls":11},"عيادات الجهاز الهضمي والمناظير",{"v":0,"d":"0.00"},{"v":0,"d":"0.00"},{"$nulls":13},1,null,"امال ماهل القحطاني"]
[null,null,"1st Half",21,null,"Out-Patient",28,{"$f":"G57/G59","v":{"v":0.6666666666666666,"d":"66.67%"}},null,"عيادات المخ والأعصاب",1,{"$nulls":3},"مي سليمان الدخيل",17,{"$f":"P57/P59","v":{"v":0.40476190476190477,"d":"40.48%"}},5,1,2,9,17,{"$nulls":10},"عيادات العيون",24.25,24.25,{"$nulls":15},"مي سليمان الدخيل"]
[null,null,"2nd Half",21,null,"ER",5,{"$f":"G58/G60","v":{"v":0.25,"d":"25.00%"}},null,"عيادات النساء والولادة",1,{"$nulls":3},"Percentage",null,null,{"$f":"R57/P57","v":{"v":0.29411764705882354,"d":"29.41%"}},{"$f":"S57/P57","v":{"v":0.058823529411764705,"d":"5.88%"}},{"$f":"T57/P57","v":{"v":0.11764705882352941,"d":"11.76%"}},{"$f":"U57/P57","v":{"v":0.5294117647058824,"d":"52.94%"}},{"$nulls":11},"عيادات المخ والأعصاب",0.97,0.97]
[null,null,"Total",42,null,"Total",{"$f":"G56+G57+G58","v":42},{"v":1,"d":"100.00%"},null,"عيادات جراحة العظام",1,{"$nulls":3},"TOTAL",42,{"$f":"Q53+Q55+Q57","v":{"v":1,"d":"100.00%"}},15,3,5,20,42,{"$nulls":10},"عيادات النساء والولادة",{"v":3,"d":"3.00"},{"v":3,"d":"3.00"}]
[{"$nulls":5},"Medical",20,{"$f":"G60/G64","v":{"v":0.47619047619047616,"d":"47.62%"}},null,"قسم العلاج التنفسي",1,{"$nulls":6},{"$f":"R59/V59","v":{"v":0.35714285714285715,"d":"35.71%"}},{"$f":"S59/V59","v":{"v":0.07142857142857142,"d":"7.14%"}},{"$f":"T59/V59","v":{"v":0.11904761904761904,"d":"11.90%"}},{"$f":"U59/V59","v":{"v":0.47619047619047616,"d":"47.62%"}},{"$nulls":11},"عيادات جراحة العظام",13.87,13.87,{"$nulls":11},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول"]
[{"$nulls":5},"Admin",16,{"$f":"G61/G64","v":{"v":0.38095238095238093,"d":"38.10%"}},null,"عيادات جراحة المسالك البولية",1,{"$nulls":21},"عيادات جراحة المسالك البولية",6.98,6.98,{"$nulls":11},3,null,2,null,"ابرار بندر الشمري"]
[{"$nulls":5},"Nursing",5,{"$f":"G62/G64","v":{"v":0.11904761904761904,"d":"11.90%"}},null,"قسم الصيدلية",2,{"$nulls":21},"قسم الصيدلية",{"$f":"(AI62+AJ62)/2","v":2.445},3.01,"1.88",{"$nulls":13},1,"امال ماهل القحطاني"]
[{"$nulls":5},"Support Services",1,{"$f":"G63/G64","v":{"v":0.023809523809523808,"d":"2.38%"}},null,"قسم العلاج الطبيعي",1,{"$nulls":21},"قسم العلاج التنفسي",75.72,75.72,{"$nulls":15},"مي سليمان الدخيل"]
[{"$nulls":5},"Total",{"$f":"G60+G61+G62+G63","v":42},{"v":1,"d":"100.00%"},null,"قسم المختبر",1,{"$nulls":21},"قسم العلاج الطبيعي",0.01,0.01]
[{"$nulls":9},"وحدة العناية المركزة",2,{"$nulls":3},"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":12},"قسم المختبر",{"v":8,"d":"8.00"},{"v":8,"d":"8.00"}]
[{"$nulls":9},"Total",{"$f":"K51+K52+K57+K53+K64+K54+K55+K56+K58+K59+K60+K62+K61+K63+K65","v":20},{"$nulls":21},"وحدة العناية المركزة",{"$f":"(AI66+AJ66)/2","v":2.48},2.97,"1.99"]
[{"$nulls":14},"ابرار بندر الشمري",2,{"$f":"P67/T70","v":{"v":0.047619047619047616,"d":"4.76%"}},9,{"$f":"R67/T70","v":{"v":0.21428571428571427,"d":"21.43%"}},{"$f":"R67+P67","v":11},{"$nulls":12},"Total",20]
[{"$nulls":8},"Non-Medical","إدارة التنويم",1,{"$nulls":3},"امال ماهل القحطاني",9,{"$f":"P68/T70","v":{"v":0.21428571428571427,"d":"21.43%"}},5,{"$f":"R68/T70","v":{"v":0.11904761904761904,"d":"11.90%"}},{"$f":"R68+P68","v":14}]
[{"$nulls":9},"استقبال العيادات الخارجية",4,{"$nulls":3},"مي سليمان الدخيل",5,{"$f":"P69/T70","v":{"v":0.11904761904761904,"d":"11.90%"}},12,{"$f":"R69/T70","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$f":"P69+R69","v":17},{"$nulls":11},"Non-Medical","إدارة التنويم",5.44,5.44]
[{"$nulls":9},"استقبال المختبر",1,{"$nulls":3},"Total",20,{"$f":"Q67+Q68+Q69","v":{"v":0.38095238095238093,"d":"38.10%"}},{"$f":"R67+R68+R69","v":26},{"$f":"S67+S68+S69","v":{"v":0.6190476190476191,"d":"61.90%"}},{"$f":"T67+T68+T69","v":42},{"$nulls":12},"استقبال العيادات الخارجية",{"$f":"(AI70+AJ70+AK70+AL70)/4","v":23.7725},9.14,3.02,5.13,77.8]
[{"$nulls":9},"المدير المناوب",2,{"$nulls":21},"استقبال المختبر",0.96,0.96]
[{"$nulls":9},"قسم الأمن",1,{"$nulls":21},"المدير المناوب",{"$f":"(AI72+AJ72)/2","v":5.47},9.02,1.92]
[{"$nulls":9},"قسم التقارير الطبية",4,{"$nulls":21},"قسم الأمن",4.84,4.84]
[{"$nulls":9},"قسم الموافقات الطبية",3,{"$nulls":21},"قسم التقارير الطبية",{"$f":"(AI74+AJ74+AK74+AL74)/4","v":0.01},0.02,0.01,0.01,0]
[{"$nulls":9},"Total",{"$f":"K74+K68+K70+K69+K71+K72+K73","v":16},{"$nulls":21},"قسم الموافقات الطبية",{"$f":"(AI75+AJ75+AK75)/3","v":1.57},0.88,3,0.83]
[{"$nulls":32},"Total",16]
[{"$nulls":8},"Nursing","تمريض تنويم الأطفال",1]
[{"$nulls":9},"تمريض العيادات الخارجية",1,{"$nulls":20},"Nursing","تمريض العيادات الخارجية"]
[{"$nulls":9},"تمريض غرفة التطعيمات",2,{"$nulls":21},"تمريض تنويم الأطفال",91.8,91.8]
[{"$nulls":9},"تمريض وحدة العناية المركزة",1,{"$nulls":21},"تمريض غرفة التطعيمات",0.1,0.1]
[{"$nulls":9},"Total",{"$f":"K77+K78+K79+K80","v":5},{"$nulls":21},"تمريض وحدة العناية المركزة",4,4]
[{"$nulls":32},"Total",5]
[{"$nulls":8},"Support Services","قسم المطبخ",1]
[{"$nulls":9},"Total",1,{"$nulls":20},"Support Services","قسم المطبخ",2.73,2.73]
[{"$nulls":32},"Total",{"$f":"1","v":1}]
[{"$nulls":8},"Total",null,{"$f":"K66+K75+K81+K84","v":42}]
[{"$nulls":31},"Total",null,{"$f":"AH67+AH76+AH82+AH85","v":42}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,2338,1047221153,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-04-01T14:33:00","ابرار بندر الشمري","48 Hours","2024-04-01","14:33:00","ابرار بندر الشمري","2024-04-01","14:33:00",{"$nulls":3},"2024-04-01","15:08:00","ابرار بندر الشمري",{"$f":"(U3+T3)-(P3+O3)","v":0.024305555562023073},{"$nulls":3},{"$f":"(Y3+X3)-(U3+T3)","v":-45383.63055555556},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":0},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45383.63055555556},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45383.63055555556},"2024-04-03","01:09:00",{"$f":"(AP3+AO3)-(U3+T3)","v":1.4173611111109494},"2024-04-03","01:09:00","ابرار بندر الشمري",{"$f":"(AS3+AR3)-(U3+T3)","v":1.4173611111109494},null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.4.Birth registry issues","المماطله بتسليم تقارير طبيه ( ولادة بفرع العليا وشهادة ميلاد الطفل) . ","Delays in delivering medical reports (birth at the Al-Olaya branch and the child's birth certificate).\n",null,"Patient",{"$nulls":3},"Hospital",2348,1195563,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-04-03T22:34:00","ابرار بندر الشمري","24 Hours",null,null,2338,1047221153,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-04-01T14:33:00","ابرار بندر الشمري","48 Hours",null,null,2343,30049432,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-04-01T23:50:00","امال ماهل القحطاني","More than 72 Hours",null,null,2344,1740275,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2024-04-02T02:33:00","مي سليمان الدخيل","More than 72 Hours"]
[null,2,2343,30049432,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-04-01T23:50:00","امال ماهل القحطاني","More than 72 Hours","2024-04-01","23:41:00"," امال ماهل القحطاني","2024-04-01","23:50:00","2024-04-02","14:03:00","امال ماهل القحطاني","2024-04-03","16:26:00","امال ماهل القحطاني",1.6916666666656965,"2024-04-04","13:19:00","ابرار بندر الشمري",0.8701388888875954,"2024-04-06","12:00:00","امال ماهل القحطاني",1.945138888891961,"2024-04-06","12:51:00","امال ماهل القحطاني",null,2.850694444445253,{"$nulls":3},-45385.68472222222,"2024-04-17","21:03:00",14.192361111112405,"2024-04-17","21:03:00","امال ماهل القحطاني",14.192361111112405,12978,"Dr. MARWA OSMAN ZAKI ","Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.1.Inadequate emotional support","طلبت الدكتوره مسحه من فتحة المهبل ولم تقوم هي بعملها بل ابلغتني بعملها بنفسي وقد ابلغتها بأني غير متزوجه وليس لدي معرفة بطريقة اخذ المسحه تم ابلاغي باخذها بنفسي وقمت بعمل ذلك ولكن لا اعرف ان كنت قمت به بالطريقة الصحيحه او قمت بعمل خطأ وتسببت بالضرر لنفسي . ","The doctor requested a swab from the vaginal opening but did not perform it herself. Instead, she instructed me to do it myself. I informed her that I am not married and have no knowledge of how to take the swab. I was told to perform it myself, and although I attempted to do so, I am unsure if I did it correctly or if I caused myself harm.",null,"Patient",{"$nulls":3},"Patient",2385,30102339,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-04-22T14:46:00","امال ماهل القحطاني","48 Hours",null,null,2349,30319832,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-04-03T22:40:00","ابرار بندر الشمري","24 Hours",null,null,2347,30160610,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-04-03T00:35:00","مي سليمان الدخيل","24 Hours",null,null,2346,20071595,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجراحة التجميلية","2024-04-02T14:06:00","امال ماهل القحطاني","More than 72 Hours"]
[null,3,2344,1740275,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2024-04-02T02:33:00","مي سليمان الدخيل","More than 72 Hours","2024-04-01","23:58:00","مي سليمان الدخيل","2024-04-02","02:33:00","2024-04-02","20:32:00","مي سليمان الدخيل","2024-04-02","20:33:00","مي سليمان الدخيل",0.75,"2024-04-04","20:30:00","مي سليمان الدخيل",1.9979166666671517,"2024-04-06","14:58:00","امال ماهل القحطاني",1.7694444444496185,{"$nulls":4},-45384.85625,{"$nulls":3},-45384.85625,"2024-04-06","15:58:00",3.8090277777810115,"2024-04-06","15:58:00","امال ماهل القحطاني",3.8090277777810115,90544,"Dr. RANIA AHMED ABDULLAH  ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.4.Insensitive to patient needs","تشخيص الدكتورة كان بأسئلة موجهة للمريضة، دون أي فحص أو معاينة للحالة. ثم قالت الدكتورة للمريضة: (\nإيش تطمحين أسويلك الحين ؟ أصورلك، أو أسويلك تحليل؟ ). قالت المريضة: ( أنت يا دكتورة لازم تحددي، مو\nأنا ). دخل بعد كذا زوج المريضة، وناقش الدكتورة، فقالت الدكتورة: ( إذا مش مقتنعين، ممكن ألغي الكشف من\nعندي، وتحولون لطبيب ثاني )، فطلب الزوج الإلغاء. راجعنا الصندوق لاسترجاع المبلغ، فقالوا: الدكتورة ما ألغت\nالكشف لحد الآن  ","The doctor's diagnosis was based on directed questions to the patient, without any examination or assessment of the condition. The doctor then asked the patient, \"What do you want me to do now? Should I do an ultrasound or perform tests?\" The patient replied, \"You, doctor, need to decide; it's not up to me.\" Later, the patient's husband entered and discussed with the doctor, who said, \"If you’re not convinced, I can cancel the consultation and refer you to another doctor.\" The husband requested the cancellation. When we went to the cashier to refund the amount, they said that the doctor had not yet canceled the consultation.",null,"Patient",{"$nulls":4},2405,30151863,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-04-27T19:42:00","امال ماهل القحطاني","24 Hours",null,null,2351,30253437,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-04-04T20:32:00","مي سليمان الدخيل","More than 72 Hours",null,null,2362,30102263,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-04-15T19:23:00","امال ماهل القحطاني","More than 72 Hours",null,null,2352,30315926,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-04-06T11:39:00","امال ماهل القحطاني","More than 72 Hours"]
[null,4,2346,20071595,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجراحة التجميلية","2024-04-02T14:06:00","امال ماهل القحطاني","More than 72 Hours","2024-04-02","14:06:00","Self","2024-04-02","14:06:00","2024-04-02","14:34:00","امال ماهل القحطاني","2024-04-02","14:36:00","امال ماهل القحطاني",0.020833333328482695,"2024-04-03","16:27:00","امال ماهل القحطاني",1.0770833333372138,{"$nulls":3},-45385.68541666667,{"$nulls":4},-45384.60833333333,{"$nulls":3},-45384.60833333333,"2024-04-07","13:52:00",4.969444444446708,"2024-04-07","13:52:00","امال ماهل القحطاني",4.969444444446708,90232,"Dr. Musab Alrehaili","Clinical complaints","1. Quality","1.1. Examination","1.1.3. Not having enough knowledge regarding the patient condition"," فشل عملية ترميم صدر وعقبة ألام شديدة وتليفات وعدم تناسق واضح  في الجهتين علما انه تم الرجوع لعيادة الدكتور وابلاغه بذلك وتم اخبارنا بالاستمرار باستخدام المشد وانها مسألة وقت علما انه تم مراجعة اكثر من طبيب خارج المستشفى بعد ذلك وتم الاتفاق على راي واحد بوجود خطا اثناء عمل الاجراء ويجب تعديل ماتم عمله حيث تم الرجوع للمستشفى لديكم وعمل اللازم وبانتظار التوضيح من قبل الطبيب المعالج مصعب الرحيلي فيما يخص الاجراء الطبي  . ","The breast reconstruction surgery failed, resulting in severe pain, fibrosis, and noticeable asymmetry on both sides. We returned to see the doctor and informed him of this, and we were told to continue using the compression garment and that it was just a matter of time. However, after consulting with several doctors outside the hospital, there was a unanimous agreement that there was a mistake during the procedure, and it needs to be corrected. We have returned to your hospital to have the necessary adjustments made and are awaiting clarification from the treating physician, Dr. Musab Al-Ruhais, regarding the medical procedure.",null,"Patient",{"$nulls":15},2356,20050212,"وزارة الصحة ","الطوارئ","الإداري","استقبال الطواريء","2024-04-08T00:08:00","ابرار بندر الشمري","48 Hours",null,null,2370,1124347,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-04-16T20:37:00","امال ماهل القحطاني","More than 72 Hours",null,null,2353,30138016,"ذوي المراجع","العيادات الخارجية","الخدمات المساندة","قسم النظافة","2024-04-06T14:06:00","امال ماهل القحطاني","More than 72 Hours"]
[null,5,2347,30160610,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-04-03T00:35:00","مي سليمان الدخيل","24 Hours","2024-04-03","00:24:00","مي سليمان الدخيل","2024-04-03","00:35:00","2024-04-03","00:40:00","مي سليمان الدخيل","2024-04-03","00:41:00","مي سليمان الدخيل",4.166666665696539E-3,{"$nulls":3},-45385.02847222222,{"$nulls":3},0,{"$nulls":4},-45385.02847222222,{"$nulls":3},-45385.02847222222,"2024-04-03","20:47:00",0.8375000000014552,"2024-04-03","20:47:00","مي سليمان الدخيل",0.8375000000014552,6884,"Dr. Majidah Malak","Management complaints","4. Accessibility","4.1.Access","4.1.3.Patient admission refusal","تم طلب فحوصات وتحاليل من الدكتوره / مروه زكي من قبل وعند المراجعه لم نتمكن من الحصول على موعد\nلديها خلال هذا اليوم وتم حجز موعد عند د. ماجده وعند زيارتها واعلامها بالمراجعات السابقه ، رفضت استقبال\nالحاله وبعد ذلك تم العوده لصندوق للالغاء الكشفيه ، عليه فقد تم اعلامنا ان الدكتور ماجده فتحت الحاله\nوحفظتها كانها كشفت وعند الرجوع لها لمناقشتها عن ذلك رفضت النقاش معنا بتاتا ","Tests and analyses were requested by Dr. Marwa Zaki previously, and during the follow-up, we were unable to secure an appointment with her that day. We booked an appointment with Dr. Majda, but upon visiting her and informing her of the previous consultations, she refused to accept the case. After that, we returned to the cashier to cancel the consultation, only to be informed that Dr. Majda had opened the case and documented it as if she had examined it. When we approached her to discuss this, she outright refused to engage in a discussion with us.",null,"Patient",{"$nulls":15},2366,30319148,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-04-16T10:17:00","ابرار بندر الشمري","24 Hours",null,null,2375,30030972,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-04-18T19:39:00","امال ماهل القحطاني","More than 72 Hours",null,null,2374,1291599,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-04-18T19:48:00","امال ماهل القحطاني","More than 72 Hours"]
[null,6,2348,1195563,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-04-03T22:34:00","ابرار بندر الشمري","24 Hours","2024-04-03","22:34:00","ابرار بندر الشمري","2024-04-03","22:34:00",{"$nulls":3},"2024-04-03","22:40:00","ابرار بندر الشمري",4.166666665696539E-3,{"$nulls":3},-45385.944444444445,{"$nulls":3},0,{"$nulls":4},-45385.944444444445,{"$nulls":3},-45385.944444444445,"2024-04-04","21:47:00",0.9631944444408873,"2024-04-04","21:47:00","ابرار بندر الشمري",0.9631944444408873,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.1.Delay in admitting patient","لدي موعد أشعه رنين يوم الثلاثاء 2 ابريل الساعه 8 مساء وتم ابلاغي بالاتصال ان الحد الأقصى للحضور الساعه 8:10 وتم حضوري الساعه 8:13 وعند انهاء الاجراءات عند موظف الاستقبال مشكورا تبين ان حاله الموافقه لم يتم تحديثها بالنظام وهذا ماسبب لعدم دخولي الموعد بالرغم ان موافقه التأمين كانت يوم الاحد الماضي بتاريخ 31 مارس ولم يتم التحديث بالنظام إلا بوقت متأخر تسبب في عدم دخولي للموعد مع العلم ان موعدي بناء على موعد مسبق ولا يمكنني الدخول بعد اكثر من ساعه ونصف نظرا لارتباطي بموعد آخر خارج المستشفى وتم اخذ اقرب موعد يوم الخميس الموافق 5 ابريل الساعه 12 مساء ","I have an MRI appointment on Tuesday, April 2, at 8 PM. I was informed by phone that the latest time to arrive was 8:10 PM. I arrived at 8:13 PM, and after completing the procedures with the receptionist, it turned out that my approval status had not been updated in the system. This caused me to be unable to attend the appointment, even though the insurance approval was received on Sunday, March 31. The update was not made in the system until later, which led to my inability to enter the appointment. Considering my prior appointment and my other commitments outside the hospital, I could not wait for more than an hour and a half. I was provided with the earliest available appointment on Thursday, April 5, at 12 PM.\n",null,"Patient",{"$nulls":15},2367,30307980,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-04-16T10:25:00","ابرار بندر الشمري","24 Hours",null,null,2386,30302479,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-04-22T19:36:00","امال ماهل القحطاني","More than 72 Hours",null,null,2396,30269344,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة عظام (أطفال)","2024-04-23T20:30:00","امال ماهل القحطاني","More than 72 Hours"]
[null,7,2349,30319832,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-04-03T22:40:00","ابرار بندر الشمري","24 Hours","2024-04-03","22:40:00","ابرار بندر الشمري","2024-04-03","22:40:00",{"$nulls":3},"2024-04-03","22:49:00","ابرار بندر الشمري",6.2499999985448085E-3,{"$nulls":3},-45385.950694444444,{"$nulls":3},0,{"$nulls":4},-45385.950694444444,{"$nulls":3},-45385.950694444444,"2024-04-04","21:50:00",0.9590277777751908,"2024-04-04","21:50:00","ابرار بندر الشمري",0.9590277777751908,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","التطعيم غير متوفر في النظام. رقم الهوية للأم: 1049905464.\n","vaccination not avalible on the system ID for mom :1049905464 ",null,"Patient",{"$nulls":15},2378,971145,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2024-04-20T10:13:00","ابرار بندر الشمري","More than 72 Hours",null,null,2393,1290513,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-04-23T13:44:00","ابرار بندر الشمري","48 Hours",null,null,2410,30322382,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2024-04-28T21:15:00","ابرار بندر الشمري","More than 72 Hours"]
[null,8,2351,30253437,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-04-04T20:32:00","مي سليمان الدخيل","More than 72 Hours","2024-04-04","20:32:00","مي سليمان الدخيل","2024-04-04","20:32:00",{"$nulls":3},"2024-04-04","21:07:00","مي سليمان الدخيل",0.024305555554747116,"2024-04-06","12:03:00","امال ماهل القحطاني",1.6222222222204437,"2024-04-07","20:25:00","مي سليمان الدخيل",1.3486111111124046,{"$nulls":4},-45386.87986111111,{"$nulls":3},-45386.87986111111,"2024-04-16","10:56:00",11.575694444443798,"2024-04-16","10:56:00","مي سليمان الدخيل",11.575694444443798,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","تم نقل زوجته بالهلال الاحمر الى مستشفى الحمادي النزهه دون اذنه وحاليا المستشفى يطالبه بمبلغ التكاليف 8800 ريال دون موافقته على ذلك","His wife was transferred by the Red Crescent to Al Hammadi Hospital in Al-Nuzha without his consent, and now the hospital is requesting a payment of 8,800 Riyals without his approval.\n",null,"Hospital",{"$nulls":15},2382,30205435,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2024-04-21T19:20:00","امال ماهل القحطاني","72 Hours",null,null,2394,20160064,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-04-24T07:35:00","امال ماهل القحطاني","More than 72 Hours",null,null,2413,30303663,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-04-29T20:25:00","امال ماهل القحطاني","More than 72 Hours"]
[null,9,2352,30315926,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-04-06T11:39:00","امال ماهل القحطاني","More than 72 Hours","2024-04-06","11:39:00","Self","2024-04-06","11:39:00","2024-05-01","09:47:00","امال ماهل القحطاني","2024-05-01","09:59:00","امال ماهل القحطاني",24.930555555554747,"2024-05-02","14:08:00","امال ماهل القحطاني",1.1729166666627862,"2024-05-02","16:58:00","امال ماهل القحطاني",0.11805555555474712,"2024-05-06","14:17:00","امال ماهل القحطاني",null,5.179166666661331,{"$nulls":3},-45413.415972222225,"2024-06-06","14:45:00",36.19861111111095,"2024-06-06","14:45:00","امال ماهل القحطاني",36.19861111111095,15023,"Dr ESRA MOHAMED ELHASSAN","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","اختى جايه ولاده ونازله عليها مويه البيبي وتعبانه والدكتوره بتفحصها قالت اختي المويه نازله قالت الدكتوره فيه\nاحد قالك مانفحص والمويه نازله قولي لي من قالك مانفحص يلا بسرعه اجلسي على السرير عندي حاله غيرك\nاجهاض ويوم جلست اختي على السرير ما جت عندها وتقولي فصخيها والسرير اللي موجود وصخ وفيه وحده قبل\nجالسه ولا نظفته انا اخت المريضه اللي نظفته وجت اختي الالام الطلق وقالت لها انتظري شوي ماقدر تفحصيني\nلين تروح الالام دفتها وفحصتها وتسببت بالالم لها ","My sister is in labor and her water broke. When the doctor examined her, she said she couldn't perform the examination without information. When I told the doctor that the water had broken, she asked, \"Who told you we don't examine? Tell me who said that. Hurry up and sit on the bed; I have a miscarriage case ahead of you.\"\n\nWhen my sister sat on the bed, the doctor did not come to examine her but asked her to undress, even though the bed was dirty and someone else had been sitting on it. I, the patient's sister, cleaned the bed. Then, when my sister felt the contractions, the doctor said, \"Wait a bit; I can't examine you until the pain goes away.\" After that, she pushed her and examined her, causing her additional pain.",null,"Patient",{"$nulls":15},2389,1126751237,"وزارة الصحة","العيادات الخارجية","الطبي","بنك الدم","2024-04-22T21:18:00","امال ماهل القحطاني","More than 72 Hours",null,null,2400,30095494,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-04-24T20:47:00","امال ماهل القحطاني","More than 72 Hours",null,null,2415,30292654,"ذوي المراجع","التنويم","الطبي","قسم التخدير","2024-04-29T21:10:00","امال ماهل القحطاني","More than 72 Hours"]
[null,10,2353,30138016,"ذوي المراجع","العيادات الخارجية","الخدمات المساندة","قسم النظافة","2024-04-06T14:06:00","امال ماهل القحطاني","More than 72 Hours","2024-04-06","13:50:00","امال ماهل القحطاني","2024-04-06","14:06:00","2024-04-06","16:19:00","امال ماهل القحطاني","2024-04-07","12:21:00","امال ماهل القحطاني",0.9270833333284827,{"$nulls":3},-45389.51458333333,{"$nulls":3},0,{"$nulls":4},-45389.51458333333,{"$nulls":3},-45389.51458333333,"2024-04-11","15:59:00",4.151388888894871,"2024-04-11","15:59:00","امال ماهل القحطاني",4.151388888894871,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","تم التعامل معي بطريقة غير لائقة وفظة وغير محترمة بسبب ان ابنتنا ذات العامين كانت قد وقفت على كرسي منطقة الإنتظار حيث أبدت امتعاضها من هذا التصرف وقامت بإلقاء اللوم علينا بسبب اننا اولياء امرها وسمحنا لهذا بأن يحدث . يجب اتخاذ الاجراء اللازم كما يجب فيما يخص التعامل مع المرضى  من قبل طاقم قسم النظافة شاكرين لكم تعاونكم  . ","I was treated in an inappropriate, rude, and disrespectful manner because our two-year-old daughter stood on a chair in the waiting area. The staff expressed their displeasure with this behavior and blamed us for allowing it to happen as her guardians. Necessary action should be taken regarding how patients are treated by the cleaning staff. Thank you for your cooperation",null,"Patient",{"$nulls":15},2397,30130893,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-04-23T15:39:00","ابرار بندر الشمري","24 Hours",null,null,2404,505151067,"مراجع","العيادات الخارجية","الإداري","قسم الأمن","2024-04-27T17:53:00","امال ماهل القحطاني","More than 72 Hours",null,null,2419,1770024,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-04-30T15:35:00","امال ماهل القحطاني","More than 72 Hours"]
[2,11,2356,20050212,"وزارة الصحة ","الطوارئ","الإداري","استقبال الطواريء","2024-04-08T00:08:00","ابرار بندر الشمري","48 Hours","2024-04-08","00:08:00","ابرار بندر الشمري","2024-04-08","00:08:00",{"$nulls":3},"2024-04-08","00:12:00","ابرار بندر الشمري",2.7777777722803876E-3,{"$nulls":3},-45390.00833333333,{"$nulls":3},0,{"$nulls":4},-45390.00833333333,{"$nulls":3},-45390.00833333333,"2024-04-09","01:00:00",1.0333333333328483,"2024-04-09","01:00:00","ابرار بندر الشمري",1.0333333333328483,null,null,"Management complaints","4. Accessibility","4.4.Referrals","4.4.1.Patient referral refusal","تم التوجهه الى المستشفى عن طريق الهلال الاحمر اثر حادث مرور والمماطله بتقديم الخدمة وعدم استقبال الحالة .","I was taken to the hospital by the Red Crescent following a traffic accident, and there was a delay in providing service and the refusal to accept the case.\n",null,"Patient",{"$nulls":15},2398,30155142,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-04-24T14:22:00","ابرار بندر الشمري","24 Hours",{"$nulls":13},2420,30292654,"ذوي المراجع","التنويم","التمريض","تمريض قسم العمليات","2024-04-30T18:38:00","امال ماهل القحطاني","More than 72 Hours"]
[null,12,2362,30102263,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-04-15T19:23:00","امال ماهل القحطاني","More than 72 Hours","2024-04-15","18:06:00"," امال ماهل القحطاني","2024-04-15","19:23:00","2024-04-16","15:58:00","امال ماهل القحطاني","2024-04-16","16:06:00","امال ماهل القحطاني",0.8631944444423425,"2024-04-17","21:04:00","امال ماهل القحطاني",1.2069444444496185,{"$nulls":3},-45399.87777777778,{"$nulls":4},-45398.67083333333,{"$nulls":3},-45398.67083333333,"2024-04-18","20:48:00",2.195833333338669,"2024-04-18","20:48:00","امال ماهل القحطاني",2.195833333338669,null,"PHARMACIST - LAYAN ALSWAIYAN","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم صرف العلاج وبعد الخروج توجهت لصيدليه واخذت رقم بعد الانتظار اخذت نوع والثاني خبرتني انه علاج مقيد واخذه من زميلاتها وقالت خذي معك رقم الي اخذتيه اخذته وتوجهت وانتظرت لمده 7دقايق مافيه احد سئلت زميلاتها قالت شوي وبتجي انتظرت بعدها 12 دقيقه وقلت ماجت فيه احد يخدمني ؟ قالت ايه بس دقايق ارتاحي وهي بتناديك جلست قدام كونتر حقها عشان تشوفني للاسف جت بعد وقت وجلست اناظر فيها ولا نادتني قمت انا بنفسي كان وجهها مكشر ونفسها في خشمها ولا لها خلق عطيتها رقم وجلست وقت وقالت حطي رقم في علبه الي جنبك ناظرتها كان طلبها غريب عجيب وش سبب سحبت رقم عنها وخليته من جهتي بس ماحطيته في العلبه هنا صارت تناظر وتقول حطيه في العلبه قلت ليش احطه وش سبب !! قالت هذا حاطينه عشان الجراثيم مابي المسه او مابي يكون ع طاوله بس قالت جرررراثيم واضحه ايضا جراثيم قالتها بوضوح !!! قلت خير وش جراثيمه اول مره احد يقول كذا قالت حطيها في العلبه ماحطيتها ولا شلتها لاني الصدق انقرفت من ذا العلبه وخفت ان فيه جراثيم وبكتيريا معديه ع قولتها ... قالت عطيني بطاقة احوالك طلعتها من توكلنا وحطيت الجوال قدامها شافت الجوال واخذته بيدها رفعته يوم خلصت منه ورجعت وحطته ع الرف لانها انتهت منه انا خذته و رجعته لشنطتي قالت احتاج الاحوال عطيني اياها مره ثانيه ؟؟؟؟ حسيت انها تحاول تستفزني مره ثانيه وتبي تطلعني من طوري لانها تتمطط جلست وقت تحوس وانا واقفه جابت ورقه وخلتني اعبيها طبعا مدري وش تقول حطت الورقه وقلم بطرف اصبعها تبين انها مشمئزه من شي ما وطبعا تعقم يدها الورقه حطتها مدري وش قالت بس من حركاتها يعني عبيها طلعت قلمي لاني خفت ان في الصيدليه مرض معدي وكثرت المعقمات ع الطاولات خوفني زياده للاسف والشي الاهم هنا انها حطت العلاج ولا شرحت لي طريقة الاستخدم ( هل هذا نظامها انا معصبه ولا سمعتي كلامي ما اشرح لك طريقة الاستخدام !!!) واتمنى ترجعون للكميرات وقلت لها اسمك قالت بكل فخر ليان قلت ترا اسلوبك وانتي معصبه وزعلانه انا مالي دخل جيتي متاخره مهوب غلطي قالت اصلا ماتاخرت 5 دقايق بعد ماعطوني خبر جيت قلت واسلوب الورقه والجراثيم خير تقولين كذا قالت ايه جراثيم قلت يعني انتي بعد يدينك جراثيم والعلبه ماعمر احد قال حطي الورقه فيه خير تقولين لي حطيها عشانك جراثيم ردت وقالت العلبه نحطها (لك انتي واشكالك )تحطونها فيها قلت واالله لاتحديني اشتكي عليك قالت اشتكي عااادي وهي غير مبالية لمى سوف يحدث للمعل+BB15وميه لها زميله لابسه نقاب وقفت وراها تراقب الوضع وللاسف صوتي واضح وانا اقول خير تقولين انا فيني جراثيم ولا فيه اي احد من الصيدلانيين تدخل او وقفها عند حدها وطلب منها تغير اسلوبها او  توكل المهمه لاحد ثاني العلاج لم يشرح لي الدكتور طلب اخذ نص حبه اخذت حبه كامله لاني توترت علما انها موظفه مهمتها صرف الادويه المقيدة يعني تصرف لحالات معينه وليست جاهله بذلك وهي بالفعل ليست مؤهله لاعطاء الوصفات المقيده ويجيب وضع شخص ذو كفاءه عاليه بانتظار الرد على الشكوى وان امكن مراجعة الكاميرات لاثبات ماتم ذكره ..","I went to the pharmacy after getting my medication, and after waiting, I received one type of medication. The pharmacist informed me that the second medication was restricted and I needed to get it from her colleagues. She asked me to take the number I got with me. I took it and waited for about 7 minutes, but no one came to help me. I asked her colleagues, and they said she would come shortly. After waiting another 12 minutes, I asked again if anyone could assist me. She replied, \"Yes, just a few minutes, relax,\" and she was supposed to call me.\n\nUnfortunately, she came after a while, and I noticed she didn't call me. I got up myself and noticed that her expression was sour, and she seemed disinterested. I handed her the number, and she took some time before saying to place the number in the box next to her. I looked at her oddly, as her request seemed strange. I pulled the number back and kept it on my side without putting it in the box. She started looking at me, saying, \"Put it in the box.\" I asked, \"Why should I? What's the reason?\" She said, \"We have it there to avoid germs; I don't want to touch it or have it on the table,\" clearly stating the word \"germs.\"\n\nI responded, \"What germs? I've never heard anyone say that.\" She insisted, \"Put it in the box.\" I neither put it in nor took it away because, honestly, I was disgusted by the box and worried about germs and bacteria, as she mentioned. She then asked for my ID. I took it out from the Tawakkalna app and placed my phone in front of her. She looked at the phone, took it in her hand, raised it, and returned it to the shelf once she was done. I took it back and put it in my bag. She then asked for my ID again.\n\nI felt like she was trying to provoke me because she was dragging things out and seemed to be enjoying making me uncomfortable. After some time, she brought a paper and made me fill it out, not explaining what it was. She placed the paper and a pen at her fingertips, indicating she was disgusted by something. She was clearly sanitizing her hands after touching the paper and placed it on the table but said nothing. I took out my pen because I worried about the pharmacy being a place for infections.\n\nThe most important thing is that she handed me the medication without explaining how to use it. I asked, \"Is this her system? I’m annoyed; didn’t you hear my request to explain how to use it?\" I hope you can check the cameras. When I asked her for her name, she proudly responded, \"Layan.\" I told her that her attitude while being upset was not my fault, and it wasn’t my issue that she arrived late. She said she hadn’t been late; it had only been 5 minutes since they informed her.\n\nI mentioned her attitude toward the paper and germs, and she confirmed it. I said, \"So your hands also have germs.\" She replied that they place the box there (for people like her and others) to keep it. I told her, \"Don’t challenge me; I’ll complain about you.\" She casually responded, \"Go ahead and complain,\" showing indifference to the consequences. At that moment, her colleague wearing a veil was standing behind her, watching the situation. Unfortunately, I spoke loudly, saying, \"What are you saying? You think I have germs?\"\n\nNo one from the pharmacy staff intervened to stop her or asked her to change her attitude or to hand the task over to someone else. The doctor had not explained to me how to take the medication. I took a whole pill instead of half because I was nervous. It’s worth noting that she is tasked with dispensing restricted medications, meaning she is aware of the requirements and is unfit to handle restricted prescriptions. We need someone highly qualified in her place. I await a response to my complaint and request a review of the cameras to confirm what has been stated.",null,"Patient",{"$nulls":15},2406,30307760,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-04-27T16:00:00","ابرار بندر الشمري","72 Hours"]
[3,13,2366,30319148,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-04-16T10:17:00","ابرار بندر الشمري","24 Hours","2024-04-16","10:17:00","ابرار بندر الشمري","2024-04-16","10:17:00",{"$nulls":3},"2024-04-16","10:25:00","ابرار بندر الشمري",0.00555555555911269,{"$nulls":3},-45398.43402777778,{"$nulls":3},0,{"$nulls":4},-45398.43402777778,{"$nulls":3},-45398.43402777778,"2024-04-16","11:18:00",0.03680555555183673,"2024-04-16","11:18:00","ابرار بندر الشمري",0.03680555555183673,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","التطعيم غير متوفر في النظام. رقم الهوية للطفل: 1213411786.\n","vaccination not avalible on the system ID for Baby :1213411786 ",null,"Patient",{"$nulls":15},2407,30307760,"وزارة الصحة","التنويم","التمريض","تمريض تنويم الأطفال","2024-04-28T13:24:00","ابرار بندر الشمري","More than 72 Hours"]
[null,14,2367,30307980,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-04-16T10:25:00","ابرار بندر الشمري","24 Hours","2024-04-16","10:25:00","ابرار بندر الشمري","2024-04-16","10:25:00",{"$nulls":3},"2024-04-16","10:29:00","ابرار بندر الشمري",2.7777777722803876E-3,{"$nulls":3},-45398.43680555555,{"$nulls":3},0,{"$nulls":4},-45398.43680555555,{"$nulls":3},-45398.43680555555,"2024-04-16","14:55:00",0.1847222222277196,"2024-04-16","14:55:00","ابرار بندر الشمري",0.1847222222277196,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تاخير في رفع تقرير فحص السلاح اكترونياً . ","Delay in submitting the weapon inspection report electronically.\n",null,"Patient",{"$nulls":15},2408,30066695,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-04-28T16:50:00","امال ماهل القحطاني","24 Hours"]
[null,15,2370,1124347,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-04-16T20:37:00","امال ماهل القحطاني","More than 72 Hours","2024-04-16","20:13:00"," امال ماهل القحطاني","2024-04-16","20:37:00","2024-04-20","18:50:00","امال ماهل القحطاني","2024-04-20","19:17:00","امال ماهل القحطاني",3.944444444445253,"2024-04-21","16:10:00","امال ماهل القحطاني",0.8701388888875954,"2024-04-24","15:23:00","امال ماهل القحطاني",2.96736111111386,"2024-04-27","18:52:00","امال ماهل القحطاني",null,6.982638888890506,{"$nulls":3},-45402.80347222222,"2024-05-09","18:40:00",18.974305555559113,"2024-05-09","18:40:00","امال ماهل القحطاني",18.974305555559113,12978,"Dr. Marwa Zaki","Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis","1 تشخيص مختلف حيث تم تشخيصي بالتهاب بول بعد عمل تحليل وصرف مضاد ولكن لم اتناوله بسبب خوفي\nعلى حملي الاول وتم التأكد من خارج المستشفى واستفسارهم عن مزرعه البول لكن لم اجد سوا التحليل العادي\nرجعت في الشهر التالي الى دكتوره اخرى لدى مستسفى الحمادي  وايضاً استغربت انها لم تعمل تحليل المزرعه وطلبت مني عمل تحليل مزرعه يستغرق 3 ايام وتبينت النتيجه انه لم يكن هناك التهاب بالاساس  -2 تم صرف علاج خاطئ حيث كنت اشتكي من امساك وتم الاتفاق بصرف ملين وعندما ذهبت الى الصيدليه كان هناك خطأ وصرفت لي شراب للحرقان وبعد التواصل معها من قبل الصيدلي تم تعديله وصرف ملين -3خطا في تواريخ العلاج حيث انني اتناول فيتامينات\nمن بداية الشهر السادس وعندما طلبت اعاده صرف للعلاج قام الصيدلي بالتواصل مع الدكتوره مروى للتعديل مرة\nاخرى ، خفت انها صرفت علاج خاطئ واستفسرت من الصيدلي فقال لي بانها كتبت المده 30 شهراً بدلاً من 30\nيوماً  عدم التهاون والتاكد قبل صرف اي وصفه و يمكنكم التأكد من الملف والنظر الى التحاليل وصرف العلاجات المذكوره . ","Different diagnosis: I was diagnosed with a urinary tract infection after testing and was prescribed antibiotics, but I didn't take them due to my concerns about my first pregnancy. I confirmed with doctors outside the hospital regarding a urine culture but only found the regular test results. The following month, I visited another doctor at Al Hammadi Hospital, and she was also surprised that no culture test was performed. She requested that I take a culture test, which takes three days, and the result showed that there was no infection at all.\n\nIncorrect medication prescribed: I complained about constipation, and we agreed on prescribing a laxative. However, when I went to the pharmacy, there was a mistake, and I was given a syrup for heartburn. After the pharmacist contacted her, it was corrected, and a laxative was dispensed.\n\nMistake in medication dates: I have been taking vitamins since the beginning of the sixth month, and when I requested a refill, the pharmacist contacted Dr. Marwa for correction again. I was worried that she had prescribed the wrong medication, and after inquiring with the pharmacist, I was informed that she wrote the duration as 30 months instead of 30 days. There should be no negligence, and it's important to verify before dispensing any prescription. You can confirm this by reviewing the file and the mentioned test results and medications.\n",null,"Patient"]
[null,16,2374,1291599,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-04-18T19:48:00","امال ماهل القحطاني","More than 72 Hours","2024-04-18","18:40:00"," امال ماهل القحطاني","2024-04-18","19:48:00","2024-04-20","18:54:00","امال ماهل القحطاني","2024-04-20","19:12:00","امال ماهل القحطاني",1.9750000000058208,{"$nulls":3},-45402.8,{"$nulls":3},0,{"$nulls":4},-45402.8,{"$nulls":3},-45402.8,"2024-04-27","18:38:00",6.976388888884685,"2024-04-27","18:38:00","امال ماهل القحطاني",6.976388888884685,2196,"Dr. Ahmed Almfarreh Al Qarni","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","اولاً/ قام الطبيب بطلب تحاليل دم زياده عن المطلوب. ثانيا / اخبرنا بضروره تنويم الطفله في المستشفى لمده شهر ونصف واعطائها مضاد حيوي عن طريق الوريد كل ٦-٨ ساعات .ثالثا /قال( احمدوا ربكم انه غير السرطان لا سمح االله ) طريقة غير مهنية من قبل طبيب يتم فيه اخبار ذوي المريض فيما يخص الحاله الصحيه . رابعا /تم طلب مزرعه دم واشعه نوويه والنتايج الطبيه من نفس اشعه الرنين المغناطيسي توضح اختلاف كبير وجميعها\nنفس الاشعه وهذا دليل علئ ان التشخيص يحتاج للمراجعه  من قبل الاداره الطبيه  للمستشفئ علاوه علئ ذلك يجب ان يكون الطبيب على معرفة بان  الالتهاب بالعظم يودي إلى ارتفاع بدرجه حراره المريض وارتفاع في كرات الدم البيضاء !! ان يتأكد من جميع التحاليل  قبل وضع خطه علاجيه تودي إلى نتائج عكسيه  !!\nبانتظار التوضيح والرد على الشكوى علما انه مرفق لكم الاشعه المذكوره بالشكوى ..","First, the doctor requested blood tests beyond what was required. Second, we were informed that the child needs to be hospitalized for a month and a half and receive intravenous antibiotics every 6-8 hours. Third, the doctor said, \"Thank God it's not cancer, God forbid,\" which is an unprofessional way for a doctor to communicate about the patient's health status to the family.\n\nFourth, a blood culture and nuclear imaging were requested, and the medical results from the same MRI showed significant discrepancies, all of which were based on the same imaging. This indicates that the diagnosis needs to be reviewed by the hospital's medical administration. Furthermore, the doctor should understand that inflammation in the bones can lead to an increase in the patient's temperature and a rise in white blood cell count. He needs to verify all test results before creating a treatment plan that could lead to adverse outcomes.\n\nI am awaiting clarification and a response to the complaint, and I have attached the mentioned imaging with the complaint.\n",null,"Patient"]
[null,17,2375,30030972,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-04-18T19:39:00","امال ماهل القحطاني","More than 72 Hours","2024-04-18","19:10:00"," امال ماهل القحطاني","2024-04-18","19:39:00","2024-04-30","18:59:00","امال ماهل القحطاني","2024-05-01","09:52:00","امال ماهل القحطاني",12.59236111111386,"2024-05-02","20:15:00","امال ماهل القحطاني",1.4326388888875954,"2024-05-05","10:52:00","امال ماهل القحطاني",2.609027777776646,"2024-05-05","10:53:00","امال ماهل القحطاني",null,4.042361111110949,{"$nulls":3},-45413.41111111111,null,null,{"$f":"(AP19+AO19)-(U19+T19)","v":-45413.41111111111},{"$nulls":3},-45413.41111111111,90247,"Dr. Fahad A. Aldosary","Management complaints","4. Accessibility","4.3.Delays","4.3.1.Delay in admitting patient","طبيب متعالي في اسلوبه وتعامله، متأخر دائماً في الحضور لمواعيده، يقوم بالغاء المواعيد دون مراعاة لمرضاه.\nلايعطي المريض الوقت الكافي للتشخيص والتحدث علما  اني اراجع مع مستشفى الحمادي منذ اكثر من ٦ سنوات وفي اكثر من قسم والحمدالله الاطباء جميعاً على كفاءة وخلق ومهارة وهذا مايجعلني اختار مستشفى الحمادي لمراجعاتي واسرتي، فيما عدا هذا الطبيب الذي لا يعكس الصورة الصحيحة بانتظار ردكم على الشكوى ","The doctor has an arrogant attitude in his manner and dealings, is always late for his appointments, and cancels appointments without consideration for his patients. He does not give the patient enough time for diagnosis and discussion. I have been visiting Al Hammadi Hospital for over 6 years in various departments, and thankfully, all the doctors have been competent, respectful, and skilled, which is why I choose Al Hammadi Hospital for my and my family's medical needs. However, this particular doctor does not reflect the correct image. I await your response to my complaint.\n",null,"Patient"]
[null,18,2378,971145,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2024-04-20T10:13:00","ابرار بندر الشمري","More than 72 Hours","2024-04-20","10:13:00","ابرار بندر الشمري","2024-04-20","10:13:00",{"$nulls":3},"2024-04-20","10:49:00","ابرار بندر الشمري",0.02500000000145519,{"$nulls":3},-45402.450694444444,{"$nulls":3},0,{"$nulls":4},-45402.450694444444,{"$nulls":3},-45402.450694444444,"2024-05-04","09:15:00",13.934722222220444,"2024-05-04","09:15:00","ابرار بندر الشمري",13.934722222220444,8825,"Dr. Yousef El Nemrawi","Management complaints","4. Accessibility","4.1.Access","4.1.3.Patient admission refusal","الانتظار عند العيادة لمدة 20 دقيقه علماً بإن الدكتور لم يكن متواجد مع مريض داخل العيادة وكان مع موظفين اخرين وتم طرق الباب لتاكد من وجود الدكتور بالداخل وعند الدخول تم طردي من العيادة  . ","I waited at the clinic for 20 minutes, knowing that the doctor was not with a patient inside the clinic but rather with other staff. I knocked on the door to confirm the doctor's presence, and upon entering, I was kicked out of the clinic.\n",null,"Patient"]
[null,19,2382,30205435,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2024-04-21T19:20:00","امال ماهل القحطاني","72 Hours","2024-04-21","19:20:00","امال ماهل القحطاني","2024-04-21","19:20:00",{"$nulls":3},"2024-04-21","19:32:00","امال ماهل القحطاني",8.333333331393078E-3,"2024-04-22","14:46:00","امال ماهل القحطاني",0.8013888888890506,{"$nulls":3},-45404.615277777775,{"$nulls":4},-45403.813888888886,{"$nulls":3},-45403.813888888886,"2024-04-24","15:24:00",2.827777777783922,"2024-04-24","15:24:00","امال ماهل القحطاني",2.827777777783922,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.5.Delayed test result","تم عمل تحاليل قبل شهر رمضان والى الان لم يتم ظهور النتيجه علما انه تم التواصل مع المختبر لعدة مرات ولا يوجد تجاوب . ","Tests were conducted before Ramadan, and the results have not yet been released. I have contacted the laboratory several times, but there has been no response.\n",null,"Patient"]
[4,20,2385,30102339,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-04-22T14:46:00","امال ماهل القحطاني","48 Hours","2024-04-22","14:46:00","امال ماهل القحطاني","2024-04-22","14:46:00",{"$nulls":3},"2024-04-22","16:02:00","امال ماهل القحطاني",0.05277777778246673,{"$nulls":3},-45404.66805555556,{"$nulls":3},0,{"$nulls":4},-45404.66805555556,{"$nulls":3},-45404.66805555556,"2024-04-23","19:16:00",1.1347222222175333,"2024-04-23","19:16:00","امال ماهل القحطاني",1.1347222222175333,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","تم التواصل من قبل المستفيد مع المستشفى ليستفسر عن صدور موافقه ولم يوجد تجاوب من قبل مقدم الخدمة وتم رفض الموافقه لاحقا من قبل التأمين بسبب ان قسم الموافقات لايتجاوبون مع التأمين ولم يتم رفع تقارير الى التأمين . ","The beneficiary contacted the hospital to inquire about the issuance of approval, but there was no response from the service provider. The approval was later denied by the insurance because the approvals department did not respond to the insurance, and no reports were submitted to the insurance.",null,"Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,21,2386,30302479,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-04-22T19:36:00","امال ماهل القحطاني","More than 72 Hours","2024-04-22","19:25:00","امال ماهل القحطاني","2024-04-22","19:36:00","2024-04-28","20:11:00","امال ماهل القحطاني","2024-04-28","20:38:00","امال ماهل القحطاني",6.0430555555576575,"2024-04-29","17:25:00","امال ماهل القحطاني",0.8659722222218988,"2024-04-30","19:01:00","امال ماهل القحطاني",1.0666666666656965,"2024-05-02","17:38:00","امال ماهل القحطاني",null,3.875,{"$nulls":3},-45410.85972222222,"2024-05-09","17:50:00",10.883333333331393,"2024-05-09","17:50:00","امال ماهل القحطاني",10.883333333331393,null,"MOHAMMED ALANAZI - RECEPTION","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","موظف الاستقبال محمد العنزي في قسم الاطفال في البداية الدكتور نسي يحط احد تطيعمات وهي الروتا وطبعت\nفاتورة 3 تطيمعمات وبعدها رجع الدكتور وقال نقص علينا تطيعم الروتا وعند الذهاب الى موظف الاستقبال رفض\nطبعها بحجة الموافقات ورمى الورقة بوجهي ورفض المساعدة","The reception staff, Mohammed Al-Anzi, in the pediatric department, initially failed to include one of the vaccinations, which was the Rotavirus vaccine, and printed the invoice for three vaccinations. Later, the doctor realized that the Rotavirus vaccine was missing. When I went to the reception staff, he refused to print it, citing approval issues, and threw the paper in my face, refusing to help.",null,"Patient",{"$nulls":4},"ابرار بندر الشمري",1,{"$f":"BK23/BK26","v":{"v":0.3333333333333333,"d":"33.33%"}},1,0,0,0,{"$f":"BK23","v":1},{"$nulls":3},"ابرار بندر الشمري",10,{"$f":"BV23/BV26","v":{"v":0.7142857142857143,"d":"71.43%"}},5,2,1,2,{"$f":"BV23","v":10},{"$nulls":3},"ابرار بندر الشمري",1,{"$f":"CG23/CG26","v":{"v":0.1,"d":"10.00%"}},0,1,0,0,{"$f":"CG23","v":1},{"$nulls":3},"ابرار بندر الشمري",1,{"$f":"CR23/CR26","v":{"v":0.09090909090909091,"d":"9.09%"}},0,0,0,1,{"$f":"CR23","v":1}]
[null,22,2389,1126751237,"وزارة الصحة","العيادات الخارجية","الطبي","بنك الدم","2024-04-22T21:18:00","امال ماهل القحطاني","More than 72 Hours","2024-04-22","21:18:00","امال ماهل القحطاني","2024-04-22","21:18:00",{"$nulls":3},"2024-04-23","14:52:00","امال ماهل القحطاني",0.7319444444437977,"2024-04-23","19:16:00","امال ماهل القحطاني",0.18333333333430346,"2024-04-24","15:23:00","امال ماهل القحطاني",0.8381944444481633,{"$nulls":4},-45405.61944444444,{"$nulls":3},-45405.61944444444,"2024-04-28","14:37:00",4.989583333335759,"2024-04-28","14:37:00","امال ماهل القحطاني",4.989583333335759,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","يفيد بانه متبرع دم في نفس المنشأه وطلب شهادة التبرع وتم رفض اعطاءه لانتهاء المدة بالنظام ","He stated that he is a blood donor at the same facility and requested a donation certificate, but it was refused due to the expiration of the period in the system.\n",null,"Hospital",{"$nulls":4},"امال ماهل القحطاني",2,{"$f":"BK24/BK26","v":{"v":0.6666666666666666,"d":"66.67%"}},1,1,0,0,{"$f":"BK24","v":2},{"$nulls":3},"امال ماهل القحطاني",3,{"$f":"BV24/BV26","v":{"v":0.21428571428571427,"d":"21.43%"}},1,0,1,1,{"$f":"BV24","v":3},{"$nulls":3},"امال ماهل القحطاني",8,{"$f":"CG24/CG26","v":{"v":0.8,"d":"80.00%"}},0,0,0,8,{"$f":"CG24","v":8},{"$nulls":3},"امال ماهل القحطاني",9,{"$f":"CR24/CR26","v":{"v":0.8181818181818182,"d":"81.82%"}},0,0,0,9,{"$f":"CR24","v":9}]
[null,23,2393,1290513,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-04-23T13:44:00","ابرار بندر الشمري","48 Hours","2024-04-23","13:33:00","ابرار بندر الشمري","2024-04-23","13:44:00","2024-04-24","10:06:00","ابرار بندر الشمري","2024-04-24","10:06:00","ابرار بندر الشمري",0.8486111111051287,{"$nulls":3},-45406.42083333333,{"$nulls":3},0,{"$nulls":4},-45406.42083333333,{"$nulls":3},-45406.42083333333,"2024-04-25","17:27:00",1.3062500000014552,"2024-04-25","17:27:00","ابرار بندر الشمري",1.3062500000014552,null,"MOHAMMED ALSALAMI - APPROVALS","Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","قمت بمراجعة الدكتور يوسف النمراوي وطلب موافقه التأمين على اجراء طبي وتم الرفض من شركه التأمين\nبحجه نقص في بعض الوثائق..راجعت الموظف المذكور الذي يعمل في قسم الموافقات الطبيه وافادني بانه يوجد\nتقرير طبي..لكن طلبت منه إرفاق صور الاشعه بتواريخ 24/8/2023 و 8/4/2024 وأرجو ارفاقها لان هذا هو طلب\nالتأمين..افادني بانه تم رفعها وعندما اخبرته بان التأمين افادوا بانه لم يتم رفعها..قال لي بعد ٣ ثوان باني رفعتها الآن\nمره اخرى بعدها جاء الرد من التأمين بانه لا يوجد تقارير اشعه مرفقه..قمت بمراجعه موظفة اخرى في نفس قسم\nالموظف (الموافقات الطبيه) وافادتني فعلا بانه لا يوجد اي تقارير للاشعه في الطلب..وقامت مشكورة برفعها\nللتأمين..بعدها بدقائق معدودة جاءت الموافقه من قبل التأمين","I visited Dr. Youssef Al-Namrawi and requested insurance approval for a medical procedure, but it was denied by the insurance company due to missing documents. I consulted the mentioned staff member in the medical approvals department, and he informed me that there was a medical report. I asked him to attach the X-ray images dated 24/8/2023 and 8/4/2024, as this was the insurance’s request. He assured me that he had submitted them. However, when I told him that the insurance said they had not been submitted, he replied after 3 seconds that he had submitted them again.\n\nLater, the insurance responded that no X-ray reports were attached. I consulted another staff member in the same department (medical approvals), and she confirmed that there were indeed no X-ray reports in the request. She kindly submitted them to the insurance. Within minutes, the approval from the insurance came through.",null,"Hospital",{"$nulls":4},"مي سليمان الدخيل",0,{"$f":"BK25/BK26","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"BK25","v":0},{"$nulls":3},"مي سليمان الدخيل",1,{"$f":"BV25/BV26","v":{"v":0.07142857142857142,"d":"7.14%"}},0,0,0,1,{"$f":"BV25","v":1},{"$nulls":3},"مي سليمان الدخيل",1,{"$f":"CG25/CG26","v":{"v":0.1,"d":"10.00%"}},1,0,0,0,{"$f":"CG25","v":1},{"$nulls":3},"مي سليمان الدخيل",1,{"$f":"CR25/CR26","v":{"v":0.09090909090909091,"d":"9.09%"}},0,0,0,1,{"$f":"CR25","v":1}]
[null,24,2394,20160064,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-04-24T07:35:00","امال ماهل القحطاني","More than 72 Hours","2024-04-23","16:33:00","امال ماهل القحطاني","2024-04-24","07:35:00","2024-04-24","07:35:00","امال ماهل القحطاني","2024-04-24","20:07:00","امال ماهل القحطاني",0.5222222222218988,"2024-04-27","18:37:00","امال ماهل القحطاني",2.9375,"2024-04-28","16:49:00","امال ماهل القحطاني",0.9250000000029104,{"$nulls":4},-45406.83819444444,{"$nulls":3},-45406.83819444444,"2024-04-29","17:23:00",4.886111111118225,"2024-04-29","17:23:00","امال ماهل القحطاني",4.886111111118225,90799,"Dr. Fahad Hamad Alrowaily","Clinical complaints","1. Quality","1.4.Treatment","1.4.5.Patient Discharged before completing treatment","كما هو واضح بالمرفقات صورتين الاولى للطبيب فهد والثانيه لطبيب في مستشفى اخر هل يعقل ان يتم علاجي بهذي الطريقة  لم يتم اداء الاجراء على اكمل وجه حيث تم عمله بدون اخذ اشعه لحالة الاسنان ويمكنكم التأكد بعدم وجود اشعة في نظام المستشفى ومع وجود تأمين طبي وتم دفع تكاليفها من قبل التأمين بمايقارب ٦ الاف او اكثر والنتيجه نتيجه غير مرضيه مرفق لكم صور بذلك واطالب باارجاع جميع تكاليف ما قام به الطبيب داخل المستشفى . ","As clearly shown in the attachments, the first image is from Dr. Fahd, and the second is from a doctor at another hospital. Is it reasonable for me to be treated this way? The procedure was not performed correctly as it was done without taking X-rays of the dental condition. You can verify that there are no X-rays in the hospital's system, despite having medical insurance, and the costs were paid by the insurance, amounting to approximately 6,000 or more. The result is unsatisfactory, and I have attached images to support this. I request a refund for all the costs incurred due to what the doctor did in the hospital.",null,"Patient",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BK23:BK25)","v":3},{"$f":"SUBTOTAL(9,BL23:BL25)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BM23:BM25)","v":2},{"$f":"SUM(BN23:BN25)","v":1},0,0,{"$f":"SUBTOTAL(9,BQ23:BQ25)","v":3},{"$nulls":3},"Total",{"$f":"SUBTOTAL(9,BV23:BV25)","v":14},{"$f":"SUBTOTAL(9,BW23:BW25)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BX23:BX25)","v":6},{"$f":"SUM(BY23:BY25)","v":2},2,4,{"$f":"SUBTOTAL(9,CB23:CB25)","v":14},{"$nulls":3},"Total",{"$f":"SUBTOTAL(9,CG23:CG25)","v":10},{"$f":"CH23+CH24+CH25","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CI23:CI25)","v":1},{"$f":"SUBTOTAL(9,CJ23:CJ25)","v":1},0,8,{"$f":"SUM(CI26:CL26)","v":10},{"$nulls":3},"Total",{"$f":"SUBTOTAL(9,CR23:CR25)","v":11},{"$f":"CS23+CS24+CS25","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CT23:CT25)","v":0},{"$f":"SUBTOTAL(9,CU23:CU25)","v":0},0,11,{"$f":"SUM(CT26:CW26)","v":11}]
[null,25,2396,30269344,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة عظام (أطفال)","2024-04-23T20:30:00","امال ماهل القحطاني","More than 72 Hours","2024-04-23","20:21:00","امال ماهل القحطاني","2024-04-23","20:30:00","2024-04-23","20:31:00","امال ماهل القحطاني","2024-04-24","15:22:00","امال ماهل القحطاني",0.7861111111124046,"2024-04-27","18:38:00","امال ماهل القحطاني",3.1361111111109494,"2024-04-28","16:50:00","امال ماهل القحطاني",0.9250000000029104,"2024-04-29","17:29:00","امال ماهل القحطاني",null,5.088194444448163,{"$nulls":3},-45406.64027777778,"2024-05-02","19:15:00",8.161805555559113,"2024-05-02","19:15:00","امال ماهل القحطاني",8.161805555559113,90024,"Dr. Nizar Burhan Hamdi","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","قام الدكتور نزار بطلب اسكات الطفل بشكل مهين جدا وذلك بسبب ان الطفل كان يبكي فكان منزعجا فخرج من\nالعيادة خصيصا ليتحدث بشكل غير لائق وغير مهذب ويقول سكتوا الولد وامام الناس وكان وجهه مليئا بعلامات\nالغضب حيث تم احراجي انا وزوجتي ولم يتم النقاش معه وتم الخروج من المستشفى بدون اخذ الخدمة الطبيه  .  ","Dr. Nizar demanded in a very humiliating manner that the child be quiet because he was crying, which annoyed him. He specifically left the clinic to speak in an inappropriate and rude way, saying, \"Silence the child\" in front of others, with a face full of signs of anger. This embarrassed both my wife and me, and we did not engage in a discussion with him. We left the hospital without receiving the medical service.",null,"Patient"]
[null,26,2397,30130893,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-04-23T15:39:00","ابرار بندر الشمري","24 Hours","2024-04-23","15:39:00","ابرار بندر الشمري","2024-04-23","15:39:00",{"$nulls":3},"2024-04-24","09:57:00","ابرار بندر الشمري",0.7624999999970896,{"$nulls":3},-45406.41458333333,{"$nulls":3},0,{"$nulls":4},-45406.41458333333,{"$nulls":3},-45406.41458333333,"2024-04-24","16:18:00",0.26458333333721384,"2024-04-24","16:18:00","ابرار بندر الشمري",0.26458333333721384,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تاخير في رفع فحص فصيلة الدم إكترونياً .","Delay in electronically submitting the blood type test.\n",null,"Patient",{"$nulls":4},"CCHI",3,{"$f":"BK28/44","v":{"v":0.06818181818181818,"d":"6.82%"}},{"$nulls":8},"MOH",{"$f":"BV26","v":14},{"$f":"BV28/44","v":{"v":0.3181818181818182,"d":"31.82%"}}]
[null,27,2398,30155142,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-04-24T14:22:00","ابرار بندر الشمري","24 Hours","2024-04-24","14:22:00","ابرار بندر الشمري","2024-04-24","14:22:00",{"$nulls":3},"2024-04-24","14:22:00","ابرار بندر الشمري",0,{"$nulls":3},-45406.59861111111,{"$nulls":3},0,{"$nulls":4},-45406.59861111111,{"$nulls":3},-45406.59861111111,"2024-04-25","15:52:00",1.0625,"2024-04-25","15:52:00","ابرار بندر الشمري",1.0625,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","عدم تسليم تقرير طبي ","Failure to deliver the medical report.\n",null,"Patient",{"$nulls":26},"Patient",{"$f":"CG26","v":10},{"$f":"CG29/48","v":{"v":0.20833333333333334,"d":"20.83%"}},{"$nulls":8},"Patient Relatives",{"$f":"CR26","v":11},{"$f":"CR29/44","v":{"v":0.25,"d":"25.00%"}}]
[null,28,2400,30095494,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-04-24T20:47:00","امال ماهل القحطاني","More than 72 Hours","2024-04-24","20:40:00","امال ماهل القحطاني","2024-04-24","20:47:00","2024-05-01","09:47:00","امال ماهل القحطاني","2024-05-01","09:51:00","امال ماهل القحطاني",6.544444444443798,"2024-05-01","09:51:00","امال ماهل القحطاني",0,"2024-05-02","16:53:00","امال ماهل القحطاني",1.2930555555576575,"2024-05-05","10:52:00","امال ماهل القحطاني",null,4.042361111110949,{"$nulls":3},-45413.410416666666,null,null,-45413.410416666666,{"$nulls":3},-45413.410416666666,90247,"Dr. Fahad A. Aldosary","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","قمت بسوال الممرضه كم امامي من مرضى لانني بالانتظار منذ ساعه ونصف وهاتفي بيطفي الممرضه تقوم بالتمثيل انها لا تسمع ولا تتكلم قمت بسوال الدكتور كم امامي لكي اشحن جوالي وارجع قام بالتحدث معي باسلوب\nغير مهذب وهو يشير بيده ويقول  يلا روحي روحي اشحني جوالك واذا انفتح الباب ادخلي   وعاودت السوال كم\nامامي من حالة وقام بنفس الاسلوب باستهزاء امام مرضى اخريين   روحي روحي  ؟؟؟؟؟؟ هل هذا اسلوب دكتور\nيقوم باحراج مرضاه ه من اول زياره لي معه وهو يقوم بالاستهزاء كثيرا","I asked the nurse how many patients were ahead of me since I had been waiting for an hour and a half and my phone was about to die. The nurse pretended not to hear or talk. I then asked the doctor how many patients were ahead so I could charge my phone and come back. He spoke to me in an impolite manner, waving his hand and saying, \"Go on, go charge your phone, and when the door opens, come in.\" When I asked again how many cases were ahead of me, he responded the same way, mocking me in front of other patients, saying, \"Go on, go!\" Is this how a doctor behaves, embarrassing his patients? This was my first visit with him, and he was very dismissive.",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,29,2404,505151067,"مراجع","العيادات الخارجية","الإداري","قسم الأمن","2024-04-27T17:53:00","امال ماهل القحطاني","More than 72 Hours","2024-04-27","17:53:00","Self","2024-04-27","17:53:00","2024-04-28","19:53:00","امال ماهل القحطاني","2024-04-28","20:10:00","امال ماهل القحطاني",1.0951388888934162,"2024-04-29","17:25:00","امال ماهل القحطاني",0.8854166666642413,"2024-04-30","16:16:00","امال ماهل القحطاني",0.9520833333299379,"2024-05-02","14:07:00","امال ماهل القحطاني",null,3.7479166666598758,{"$nulls":3},-45410.84027777778,"2024-05-05","10:44:00",6.606944444443798,"2024-05-05","10:44:00","امال ماهل القحطاني",6.606944444443798,null,null,"Management complaints","3. Institutional issues","3.3.Safety & Security","3.3.2.Poor security response","كنت في مراجعة لعيادة الاطفال وعند الصعود بالالفت الى الطابق الارضي توقف في المنتصف بسبب العمال\nينظفون الاصنصير اتصلوا علي وكنت انتظرهم بقرب من العياده بادرت باخبار رجل الأمن والسلامه ليباشر\nالحادثه ذهبنا للمشرف العماله واخبرني انه لا يوجد احد . هنا كانت المصيبه حيث انه أوقفوا اللصنصير ولم\nيتأكدوا من خلوه من المراجعين . يعني لو ما كلمتهم كان بقي عائلتي في الاصنصير حتى ينتهون . من الصيانه\nوالتنظيف . بدء مشرفه بالاعتذار ولكن لم اقبل هذا الاهمال وطلبت التحدث مع مشرف الامن حضر وبينت له طلب\nتصعيد الشكوى للادارة . لكن بدء رجل الأمن بالتدخل السلبيه واني ازعجته بمطالباتي ( تراك ازعجتني بصوتك ) .\nوكان يريد التهجم ولكن امره المشرف برجوع لمكانه . ارجوا محاسبة من تسبب في هذا الموقف تقبلوا احترامي\nوتقديري ","I was visiting the pediatric clinic, and when I took the elevator to the ground floor, it stopped in the middle due to the workers cleaning the elevator. They called me, and I was waiting near the clinic. I informed the security personnel to address the incident. We went to the supervisor, who told me that no one was there. This was a disaster, as they had stopped the elevator without ensuring it was clear of patients. If I hadn't spoken to them, my family would have been stuck in the elevator until they finished with the maintenance and cleaning.\n\nThe supervisor started apologizing, but I could not accept this negligence and requested to speak with the security supervisor. He came, and I expressed my wish to escalate the complaint to management. However, the security personnel reacted negatively, saying that I was bothering him with my requests, saying, \"You are annoying me with your voice.\" He seemed ready to confront me, but the supervisor told him to return to his position.\n\nI request accountability for those responsible for this situation. Thank you for your attention and respect.",null,"Patient",{"$nulls":4},2,1,0,0,{"$nulls":7},{"$f":"BX26","v":6},{"$f":"BY26","v":2},{"$f":"BZ26","v":2},{"$f":"CA26","v":4},{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,30,2405,30151863,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-04-27T19:42:00","امال ماهل القحطاني","24 Hours","2024-04-27","19:42:00","امال ماهل القحطاني","2024-04-27","19:42:00",{"$nulls":3},"2024-04-27","19:49:00","امال ماهل القحطاني",0.004861111112404615,{"$nulls":3},-45409.825694444444,{"$nulls":3},0,{"$nulls":4},-45409.825694444444,{"$nulls":3},-45409.825694444444,"2024-04-27","20:26:00",0.025694444448163267,"2024-04-27","20:26:00","امال ماهل القحطاني",0.025694444448163267,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","لدينا موافقةعلى اشعة رنين ولم يتم التجاوب معنا حيث ان مقدم الخدمة عند التواصل يفيد بوجود اختلاف بالكود ولا جديد على الحالة علما ان حالة المريضه تزداد سوء ","We have approval for the MRI, but there has been no response from the service provider. When we communicate with them, they state that there is a discrepancy with the code and that there is no update on the case, even though the patient's condition is worsening.",null,"Patient",{"$nulls":4},{"$f":"BJ31/BK28","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$f":"BK31/BK28","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"BL31/BK28","v":{"v":0,"d":"0.00%"}},{"$f":"BM31/BK28","v":{"v":0,"d":"0.00%"}},{"$nulls":7},{"$f":"BU31/BV28","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$f":"BV31/BV28","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"BW31/BV28","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"BX31/BV28","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$nulls":7},{"$f":"CI26","v":1},{"$f":"CJ26","v":1},{"$f":"CK26","v":0},{"$f":"CL26","v":8},{"$nulls":7},{"$f":"CT26","v":0},{"$f":"CU26","v":0},{"$f":"CV26","v":0},{"$f":"CW26","v":11}]
[null,31,2406,30307760,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-04-27T16:00:00","ابرار بندر الشمري","72 Hours","2024-04-27","16:00:00","ابرار بندر الشمري","2024-04-27","16:00:00",{"$nulls":3},"2024-04-28","11:21:00","ابرار بندر الشمري",0.8062500000014552,"2024-04-28","13:28:00","ابرار بندر الشمري",0.08819444444816327,{"$nulls":3},-45410.561111111114,{"$nulls":4},-45410.472916666666,{"$nulls":3},-45410.472916666666,"2024-04-30","15:27:00",2.170833333337214,"2024-04-30","15:27:00","ابرار بندر الشمري",2.170833333337214,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","كتابة طلب لتامين من قبل الدكتور محمد عطيه بإن تكون غرفة عناية بدلاً من غرفه عادية وتم الرفض من قبل شركة التامين لعدم وجود دواعي طبية وتمت الافادة من قبل رئيس القسم د . ميسره بإن لاداعي للعناية . ","A request was made to the insurance by Dr. Mohammed Atiah to have a care room instead of a regular room, but it was denied by the insurance company due to the lack of medical necessity. The head of the department, Dr. Maisara, confirmed that there was no need for intensive care.",null,"Hospital",{"$nulls":26},{"$f":"CF32/CG29","v":{"v":0.1,"d":"10.00%"}},{"$f":"CG32/CG29","v":{"v":0.1,"d":"10.00%"}},{"$f":"CH32/CG29","v":{"v":0,"d":"0.00%"}},{"$f":"CI32/CG29","v":{"v":0.8,"d":"80.00%"}},{"$nulls":7},{"$f":"CQ32/CR29","v":{"v":0,"d":"0.00%"}},{"$f":"CR32/CR29","v":{"v":0,"d":"0.00%"}},{"$f":"CS32/CR29","v":{"v":0,"d":"0.00%"}},{"$f":"CT32/CR29","v":{"v":1,"d":"100.00%"}}]
[null,32,2407,30307760,"وزارة الصحة","التنويم","التمريض","تمريض تنويم الأطفال","2024-04-28T13:24:00","ابرار بندر الشمري","More than 72 Hours","2024-04-28","13:24:00","ابرار بندر الشمري","2024-04-28","13:24:00",{"$nulls":3},"2024-04-28","13:27:00","ابرار بندر الشمري",2.0833333328482695E-3,"2024-04-30","10:47:00","ابرار بندر الشمري",1.8888888888905058,"2024-04-30","15:26:00","ابرار بندر الشمري",0.1937499999985448,"2024-05-01","14:59:00","ابرار بندر الشمري",null,3.06388888888614,{"$nulls":3},-45410.56041666667,"2024-05-09","18:26:00",11.20763888888905,"2024-05-09","18:26:00","ابرار بندر الشمري",11.20763888888905,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","thermostat لا يعمل وقد كانت درجة حرارة الطفل مرتفعة عندما قمت بقياسها بجهاز آخر.\n","The thermostat is not working and the child's temperature was high when you measured it with another device.",null,"Patient",{"$nulls":4},"In-Patient",0,{"$f":"BK34/BK37","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"In-Patient",1,{"$f":"BV34/BV37","v":{"v":0.07142857142857142,"d":"7.14%"}}]
[null,33,2408,30066695,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-04-28T16:50:00","امال ماهل القحطاني","24 Hours","2024-04-28","16:50:00","امال ماهل القحطاني","2024-04-28","16:50:00",{"$nulls":3},"2024-04-28","20:07:00","امال ماهل القحطاني",0.13680555555038154,{"$nulls":3},-45410.83819444444,{"$nulls":3},0,{"$nulls":4},-45410.83819444444,{"$nulls":3},-45410.83819444444,"2024-04-29","17:07:00",0.875,"2024-04-29","17:07:00","امال ماهل القحطاني",0.875,null,null,"Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.18.Patient death","لم يتم رفع تبليغ الوفاة حتى الان ","The death report has not been submitted yet.\n",null,"Patient",{"$nulls":4},"Out-Patient",3,{"$f":"BK35/BK37","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Out-Patient",9,{"$f":"BV35/BV37","v":{"v":0.6428571428571429,"d":"64.29%"}},{"$nulls":8},"In-Patient",0,{"$f":"CG35/CG38","v":{"v":0,"d":"0.00%"}}]
[null,34,2410,30322382,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2024-04-28T21:15:00","ابرار بندر الشمري","More than 72 Hours","2024-04-28","19:36:00","ابرار بندر الشمري","2024-04-28","21:15:00","2024-04-30","15:19:00","ابرار بندر الشمري","2024-04-30","15:19:00","ابرار بندر الشمري",1.7527777777795563,"2024-05-01","15:00:00","ابرار بندر الشمري",0.9868055555562023,"2024-05-04","09:17:00","ابرار بندر الشمري",2.7618055555576575,"2024-05-08","10:14:00","ابرار بندر الشمري",null,7.788194444445253,{"$nulls":3},-45412.638194444444,"2024-05-09","18:08:00",9.117361111115315,"2024-05-09","18:08:00","ابرار بندر الشمري",9.117361111115315,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.4.Failure to clarify patient case to his family"," المريض لا يزال في العناية المركزة ولم يتم تنزيله للتنويم ولم يتم اخذ له تحاليل للمايكروب حتى الان ولم يتم\nتشخيص حالته وازالة المثبت الموجود على الحوض مع العلم ان المريض ليس في حاجه للبقاء في العناية فهو\nبصحة جيدة ويأكل ويشرب طبيعي ويتحرك جيدا ارجو تحويله للتنويم حيث ان المريض لم يعد يتحمل البقاء في\nالعزل وذلك سبب له تعب نفسي","The patient is still in the intensive care unit and has not been transferred to the ward. No microbiological tests have been conducted yet, and his condition has not been diagnosed, nor has the fixation device on his pelvis been removed. It is important to note that the patient does not need to remain in intensive care; he is in good health, eating and drinking normally, and moving well. I kindly request that he be transferred to the ward, as he can no longer tolerate staying in isolation, which is causing him psychological distress.\n",null,"Patient",{"$nulls":4},"ER",0,{"$f":"BK36/BK37","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"ER",4,{"$f":"BV36/BV37","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$nulls":8},"Out-Patient",10,{"$f":"CG36/CG38","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"In-Patient",3,{"$f":"CR36/CR39","v":{"v":0.3333333333333333,"d":"33.33%"}}]
[null,35,2413,30303663,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-04-29T20:25:00","امال ماهل القحطاني","More than 72 Hours","2024-04-29","18:56:00","امال ماهل القحطاني","2024-04-29","20:25:00","2024-04-30","18:14:00","امال ماهل القحطاني","2024-04-30","18:15:00","امال ماهل القحطاني",0.9097222222189885,"2024-04-30","18:19:00","امال ماهل القحطاني",0.002777777779556345,"2024-05-02","19:14:00","امال ماهل القحطاني",2.038194444445253,"2024-05-05","10:45:00","امال ماهل القحطاني",null,4.6875,{"$nulls":3},-45412.760416666664,"2024-05-09","18:24:00",9.00625000000582,"2024-05-09","18:24:00","امال ماهل القحطاني",9.00625000000582,null,"PHARMACIST - LAYAN ALSWAIYAN","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","في يوم الاثنين تاريخ 29 ابريل 2024 م قمت من انتهاء تحاليل الوالده وذهبت الى قسم الصيدليه لصرف ادويه\nالوالده رايت ازدحام في المراجعين والمرضى فطلبت المساعده ذهبت الى موظف مكتبه جنب الصيدليه شاب\nوعطاني رقم شباك رقم ٥ اخبرني الذهاب هناك دايركت لصرف الادويه بحكم والدتي تعبانه ( مقعده الكرسي )\nوالموضوع امر عاجل لصرف الادويه وجزاه االله خير على فعل ذلك ولكن اتفاجى وانا في انتظار الشباك رقم ٥\nتحدثني صيدلانيه رقم شباك 4 اسمها ليان او ليال الصويان اعتقد هذا الاسم قالت بصوت ( نعم) بصوت غير لائق\nقلت انا في انتظار رقم 5 لصرف ادويه اخبرني المشرف جنب الصيدليه لا اعلم ماهو منصبه ولكن ساعدني ان شباك\nرقم ٥ سوف يتم الصرف بشكل عاجل قالت مين المشرف مافي مشرف هنا بصوت قله ادب ليست من مقامي قالت\nزميلتي شباك رقم ٥ صايمه وبتفطر بصوت عالي ورقمك في الانتظار المهم من هذا كله لايوجد ابتسامه وجه غير\nبشوشه واسلوب ماهو مستواي ولا مستوى مستشفى الحمادي نحن نتعالج على حسابنا الشخصي لماذاهذا التعامل\nبهذه الطريقه يوجد اسلوب الطف وتخبرني بان الامر يحتاج بضع دقائق حتى نتمكن من خدمتك لم اسمع هذه\nالجمله","On Monday, April 29, 2024, after completing my mother's tests, I went to the pharmacy department to get her medications. I noticed a crowd of patients waiting, so I asked for assistance. I approached a young staff member near the pharmacy who gave me a ticket for Window 5 and advised me to go there directly for the urgent medication, considering my mother is ill (in a wheelchair). I appreciate this kindness.\n\nHowever, while waiting at Window 5, a pharmacy staff member at Window 4, named Layan or Lyal Al-Suwaian (I believe this is her name), spoke to me in an unprofessional tone, saying \"Yes\" in a disrespectful way. I replied that I was waiting for Window 5 to get the medications as instructed by the supervisor next to the pharmacy. I don't know his position, but he helped me. She responded, \"Who is the supervisor? There is no supervisor here,\" in a rude tone inappropriate for the situation.\n\nShe then said, \"My colleague at Window 5 is fasting and about to break her fast,\" in a loud voice, disregarding my wait. Throughout this, there was no smile on her face; her demeanor was unfriendly, and her approach was below the standards of Al Hammadi Hospital. We are paying for our treatment; why this kind of treatment? There is a more polite way to inform me that it would take a few minutes until they could assist me. I never heard that sentence.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK34+BK35+BK36","v":3},{"$f":"SUM(BL34:BL36)","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"BV34+BV35+BV36","v":14},{"$f":"SUM(BW34:BW36)","v":{"v":1,"d":"100%"}},{"$nulls":8},"ER",0,{"$f":"CG37/CG38","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Out-Patient",6,{"$f":"CR37/CR39","v":{"v":0.6666666666666666,"d":"66.67%"}}]
[null,36,2415,30292654,"ذوي المراجع","التنويم","الطبي","قسم التخدير","2024-04-29T21:10:00","امال ماهل القحطاني","More than 72 Hours","2024-04-29","19:55:00","امال ماهل القحطاني","2024-04-29","21:10:00","2024-04-30","14:53:00","امال ماهل القحطاني","2024-04-30","18:38:00","امال ماهل القحطاني",0.8944444444423425,{"$nulls":3},-45412.77638888889,{"$nulls":3},0,{"$nulls":4},-45412.77638888889,{"$nulls":3},-45412.77638888889,"2024-05-05","11:28:00",4.701388888890506,"2024-05-05","11:28:00","امال ماهل القحطاني",4.701388888890506,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","السلام عليكم مقدمه لكم والد الطفل حمزة 8 شهور والذي قدم الى المستشفى يوم الأربعاء الماضي لإجراء\nجراحي صغير بواسطة الدكتور عبدالحكيم العتي . لم يكن في مخيلتي حين تركت ابني أمانة بين ايدي استشاريو\nالتخدير أنه سيكون دمية تدريب على ادخال الخط الوريدي ( الكانيولا ) ، فحين رأيت صغيري في غرفة الافاقة لم\nأتصور حجم الألم والمعاناة اللذان مر بهما وحيدا لا حول له ولا قوة وقد امتلأت اطرافه الأربع من الأعلى والاسفل\nوحتي رقبته من الجانبين بوخزات الابر وازرقاق مكان إدخالها ما يدل على محاولات عديده تتعدي العشرات لإدخال\nالخط الوريدي . قد تركت دقائق الخوف والالم والمعاناة التي مر بها صغيري في نفسي جرحا لم يلتئم من حينها .\nأتفهم صعوبة ادخال الخط الوريدي للرضع ولكن لا يجب بحال من الأحوال ان تتعدى المحاولتين او الثلاث ،\nخصوصا بين ايدي خبراء غرف العمليات ، لا سيما انه قد تم سحب عينة دم لإجراء تحاليل العملية قبلها دون معاناه\nوأيضا تم تنويمه قبلها بأشهر بدون معاناه تذكر في ادخال الخط الوريدي . انني اكتب هذه الشكوى للوقوف على\nأسباب هذه الحادثة وتحديد المسؤول ومحاسبته بما يليق باسم وسمعه المستشفى منعا لتكرارها وتجديدا لثقة\nالمرضى في اسم المستشفى وكفاءة منسوبيه . مرفق صور وخزات الابر في الذراع الأيمن والايسر والايدي والارجل\nوالرقبة من الجانبين . وشكرا"," I am the mother of the child Hamza, aged 8 months, who was admitted to the hospital last Wednesday for a minor surgical procedure performed by Dr. Abdul Hakim Al-Otaibi. It never crossed my mind that when I entrusted my son to the anesthesiologists, he would become a training dummy for inserting an intravenous line (cannula). When I saw my little one in the recovery room, I couldn't fathom the extent of the pain and suffering he endured alone, powerless to help himself. His four extremities, as well as his neck on both sides, were filled with needle pricks and bruising at the insertion sites, indicating numerous attempts—well over dozens—to insert the intravenous line.\n\nThe minutes of fear and pain my child experienced left an unhealed wound in me since then. I understand the difficulty of inserting an intravenous line in infants, but under no circumstances should it exceed two or three attempts, especially in the hands of operating room experts. Notably, a blood sample was drawn for tests prior to the procedure without any struggle, and he was previously admitted months ago without any significant difficulty in inserting the intravenous line.\n\nI am writing this complaint to investigate the reasons behind this incident, identify the responsible party, and hold them accountable in a manner befitting the name and reputation of the hospital to prevent its recurrence and restore patients' confidence in the hospital's name and the competency of its staff. Attached are images of the needle pricks on the right and left arms, hands, legs, and neck from both sides. Thank you.",null,"Patient",{"$nulls":4},"Medical",0,{"$f":"BK38/BK40","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Medical",4,{"$f":"BV38/BV41","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$nulls":8},"Total",{"$f":"CG35+CG36+CG37","v":10},{"$f":"SUM(CH35:CH37)","v":{"v":1,"d":"100%"}},{"$nulls":8},"ER",0,{"$f":"CR38/CR39","v":{"v":0,"d":"0.00%"}}]
[null,37,2419,1770024,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-04-30T15:35:00","امال ماهل القحطاني","More than 72 Hours","2024-04-30","15:31:00","امال ماهل القحطاني","2024-04-30","15:35:00","2024-05-01","08:46:00","امال ماهل القحطاني","2024-05-01","09:45:00","امال ماهل القحطاني",0.7569444444452529,"2024-05-01","10:23:00","امال ماهل القحطاني",0.026388888887595385,"2024-05-02","19:57:00","امال ماهل القحطاني",1.398611111115315,{"$nulls":4},-45413.40625,"2024-05-05","10:44:00","امال ماهل القحطاني",4.040972222224809,null,null,-45413.40625,{"$nulls":3},-45413.40625,null,"FAHAD ALHARBI - RECEPTION","Clinical complaints","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior"," معاملة بأسلوب سيء ,عدم تقدير لوجود مريض كبير بالسن علما انه تم تكرار ذلك من قبل الموظف لعدة مرات . ","Poor treatment, lack of consideration for the presence of an elderly patient, and this behavior has been repeated by the staff several times.\n",null,"Patient",{"$nulls":4},"Admin",3,{"$f":"BK39/BK40","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Admin",7,{"$f":"BV39/BV41","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"Medical",7,{"$f":"CG39/CG43","v":{"v":0.7,"d":"70.00%"}},{"$nulls":8},"Total",{"$f":"CR36+CR37+CR38","v":9},{"$f":"SUM(CS36:CS38)","v":{"v":1,"d":"100%"}}]
[null,38,2420,30292654,"ذوي المراجع","التنويم","التمريض","تمريض قسم العمليات","2024-04-30T18:38:00","امال ماهل القحطاني","More than 72 Hours","2024-04-30","18:38:00","امال ماهل القحطاني","2024-04-30","18:38:00",{"$nulls":3},"2024-04-30","18:43:00","امال ماهل القحطاني",0.003472222226264421,"2024-05-05","10:43:00","امال ماهل القحطاني",4.666666666664241,"2024-05-05","10:43:00","امال ماهل القحطاني",0,{"$nulls":4},-45412.779861111114,"2024-05-06","14:16:00","امال ماهل القحطاني",5.814583333332848,null,null,-45412.779861111114,{"$nulls":3},-45412.779861111114,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","أود أن أقدم نفسي كأب للطفل حمزة، الذي يبلغ من العمر 8 أشهر، والذي تم إحضاره إلى المستشفى يوم الأربعاء الماضي لإجراء جراحة بسيطة بواسطة الدكتور عبد الحكيم العتي.\n\nلم يخطر على بالي عندما وثقت بابني لممرضات غرفة العمليات أنه سيصبح دمية تدريب لممارسة إدخال الخط الوريدي (الكانيولا). عندما رأيت صغيري في غرفة الإفاقة، لم أستطع تخيل مقدار الألم والمعاناة التي تحملها بمفرده، عاجزًا عن المساعدة. كانت أطرافه، العلوية والسفلية، بل وحتى رقبته مليئة بوخزات الإبر، مع تغير لون يدل على محاولات عديدة لإدخال الخط الوريدي.\n\nلقد تركت دقائق الخوف والألم والمعاناة التي مر بها طفلي جرحًا في نفسي لم يلتئم منذ ذلك الحين.\n\nأفهم صعوبة إدخال الخطوط الوريدية في الرضع، ولكن تحت أي ظرف من الظروف يجب ألا تتجاوز المحاولات اثنين أو ثلاثة، خصوصًا في أيدي خبراء غرفة العمليات. خاصةً لأن عينة دم قد تم سحبها للاختبارات ما قبل العمليات دون أي صعوبة، وقد تم تنويمه قبل 3 أشهر دون أي صعوبات ملحوظة في إدخال الخط الوريدي.\n\nأكتب هذه الشكوى للتحقيق في أسباب هذه الحادثة، وتحديد المسؤول عنها، ومحاسبته بطريقة تليق بسمعة واسم المستشفى، لمنع تكرارها واستعادة ثقة المرضى في المستشفى وطواقمه.\n\nمرفق صور لوخزات الإبر في الذراعين الأيمن والأيسر، واليدين، والساقين، والرقبة من الجانبين.\n","I would like to introduce myself as the father of the 8-month-old child, Hamza, who was brought to the hospital last Wednesday for a minor surgery performed by Dr. Abdulhakim Al-Ottay\n\nIt never crossed my mind when I entrusted my son to OR Nurses that he would become a training doll for practicing intravenous line insertion (cannulation). When I saw my little one in the recovery room, I couldnt imagine the amount of pain and suffering he had endured alone, helpless and powerless. His limbs, both upper and lower, and even his neck were filled with needle punctures, with discoloration indicating numerous attempts to insert the intravenous line.\n\nThe minutes of fear, pain, and suffering that my child went through left a wound in my soul that has not healed since then.\n\nI understand the difficulty of inserting intravenous lines in infants, but under no circumstances should the attempts exceed two or three, especially in the hands of operating room experts. Particularly because a blood sample was taken for preoperative tests without any difficulty, and he had been hospitalized 3 months prior to that without any memorable difficulties in intravenous line insertion.\n\nI am writing this complaint to investigate the causes of this incident, identify the responsible party, and hold them accountable in a manner befitting the reputation and name of the hospital, to prevent its recurrence and to restore the patients confidence in the hospital and its staff.\n\nAttached are photos of the needle punctures on the right and left arms, hands, legs, and neck from both sides.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK38+BK39+BJ56","v":3},{"$f":"BL38+BL39+BK56","v":{"v":1,"d":"100%"}},{"$nulls":8},"Nursing",3,{"$f":"BV40/BV41","v":{"v":0.21428571428571427,"d":"21.43%"}},{"$nulls":8},"Admin",3,{"$f":"CG40/CG43","v":{"v":0.3,"d":"30.00%"}},{"$nulls":8},"Medical",8,{"$f":"CR40/CR44","v":{"v":0.7272727272727273,"d":"72.73%"}}]
[{"$nulls":72},"Total",{"$f":"BV38+BV39+BV40","v":14},{"$f":"BW38+BW39++BW40","v":{"v":1,"d":"100%"}},{"$nulls":8},"Nursing ",0,{"$f":"CG41/CG43","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Admin",1,{"$f":"CR41/CR44","v":{"v":0.09090909090909091,"d":"9.09%"}}]
[{"$nulls":83},"Support Services ",0,{"$f":"CG42/CG43","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Nursing ",1,{"$f":"CR42/CR44","v":{"v":0.09090909090909091,"d":"9.09%"}}]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average",{"$nulls":12},"Total Complaints",{"$f":"B53","v":38},{"$nulls":26},"Total",{"$f":"CG39+CG40+CG41+CG42","v":10},{"$f":"CH39+CH40+CH41+CH42","v":{"v":1,"d":"100%"}},{"$nulls":8},"Support Services ",1,{"$f":"CR43/CR44","v":{"v":0.09090909090909091,"d":"9.09%"}}]
["Week 1",10,null,null,"MOH",14,{"$f":"F44/F48","v":{"v":0.3684210526315789,"d":"36.84%"}},null,"Medical",null,null,"ابرار بندر الشمري",13,{"$f":"M44/M50","v":{"v":0.34210526315789475,"d":"34.21%"}},6,3,1,3,{"$f":"O45+P45+Q45+R45","v":{"v":1,"d":"100.00%"}},null,"ابرار بندر الشمري",2,{"$f":"V44/Z47","v":{"v":0.05405405405405406,"d":"5.41%"}},11,{"$f":"X44/Z47","v":{"v":0.2972972972972973,"d":"29.73%"}},{"$f":"X44+V44","v":13},{"$nulls":5},4,{"$nulls":3},"ابرار بندر الشمري",{"$nulls":4},"أطباء الطوارئ",1,{"$f":"AVERAGE(AR44:AX44)","v":2.19},2.19,{"$nulls":11},"Satisfaction Table",{"$nulls":38},"Total",{"$f":"CR40+CR41+CR42+CR43","v":11},{"$f":"CS40+CS41+CS42+CS43","v":{"v":1,"d":"100%"}}]
["Week 2",2,null,null,"CCHI",3,{"$f":"F45/F48","v":{"v":0.07894736842105263,"d":"7.89%"}},null,"أطباء الطوارئ",1,null,"Percentage",null,null,{"$f":"O44/M44","v":{"v":0.46153846153846156,"d":"46.15%"}},{"$f":"P44/M44","v":{"v":0.23076923076923078,"d":"23.08%"}},{"$f":"Q44/M44","v":{"v":0.07692307692307693,"d":"7.69%"}},{"$f":"R44/M44","v":{"v":0.23076923076923078,"d":"23.08%"}},null,null,"امال ماهل القحطاني",13,{"$f":"V45/Z47","v":{"v":0.35135135135135137,"d":"35.14%"}},8,{"$f":"X45/Z47","v":{"v":0.21621621621621623,"d":"21.62%"}},{"$f":"V45+X45","v":21},{"$nulls":8},4,"امال ماهل القحطاني",{"$nulls":4},"بنك الدم",1,4.97,4.97,{"$nulls":11},"Total Responces"]
["Week 3",7,null,null,"Patients",10,{"$f":"F46/F48","v":{"v":0.2631578947368421,"d":"26.32%"}},null,"بنك الدم",1,null,"امال ماهل القحطاني",22,{"$f":"M46/M50","v":{"v":0.5789473684210527,"d":"57.89%"}},1,1,1,18,{"$f":"O47+P47+Q47+R47","v":{"v":0.9545454545454546,"d":"95.45%"}},null,"مي سليمان  الدخيل",1,{"$f":"V46/Z47","v":{"v":0.02702702702702703,"d":"2.70%"}},2,{"$f":"X46/Z47","v":{"v":0.05405405405405406,"d":"5.41%"}},{"$f":"V46+X46","v":3},{"$nulls":9},"مي سليمان الدخيل",{"$nulls":4},"عيادات الأسنان",1,4.88,4.88,{"$nulls":11},"Escalated Without Response"]
["Week 4",19,null,null,"Patient’s relatives",11,{"$f":"F47/F48","v":{"v":0.2894736842105263,"d":"28.95%"}},null,"عيادات الأسنان",1,null,"Percentage",null,null,{"$f":"O46/M46","v":{"v":0.045454545454545456,"d":"4.55%"}},{"$f":"P46/M46","v":{"v":0.045454545454545456,"d":"4.55%"}},{"$f":"Q46/M46","v":{"v":0.045454545454545456,"d":"4.55%"}},{"$f":"R46/M46","v":{"v":0.8181818181818182,"d":"81.82%"}},null,null,"Total",{"$f":"SUM(V44:V46)","v":16},{"$f":"W44+W45+W46","v":{"v":0.43243243243243246,"d":"43.24%"}},{"$f":"X44+X45+X46","v":21},{"$f":"Y44+Y45+Y46","v":{"v":0.5675675675675677,"d":"56.76%"}},{"$f":"Z44+Z45+Z46","v":37},{"$nulls":14},"عيادات الباطنية",2,8.85,3.8,13.9,{"$nulls":10},"Closed Without Response"]
["Total",{"$f":"B43+B44+B45+B46+B47","v":38},null,null,"Total",{"$f":"F44+F45+F46+F47","v":38},{"$f":"G44+G45+G46+G47","v":{"v":1,"d":"100.00%"}},null,"عيادات الباطنية",2,null,"مي سليمان  الدخيل",3,{"$f":"M48/M50","v":{"v":0.07894736842105263,"d":"7.89%"}},1,0,0,2,{"$f":"O49+P49+Q49+R49","v":{"v":1,"d":"100.00%"}},{"$nulls":6},{"$f":"Y47+W47","v":{"v":1,"d":"100.00%"}},{"$nulls":14},"عيادات الجراحة التجميلية",1,4.96,4.96,{"$nulls":11},"Satisfied"]
[{"$nulls":4},"In-Patient",4,{"$f":"F49/F52","v":{"v":0.10526315789473684,"d":"10.53%"}},null,"عيادات الجراحة التجميلية",1,null,"Percentage",null,null,{"$f":"O48/M48","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"P48/M48","v":{"v":0,"d":"0.00%"}},{"$f":"Q48/M48","v":{"v":0,"d":"0.00%"}},{"$f":"R48/M48","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":22},"عيادات الطب النفسي",2,{"$f":"AVERAGE(AR49:AX49)","v":{"$error":"#DIV/0!"}},{"$nulls":12},"Neutral"]
[{"$nulls":4},"Out-Patient",30,{"$f":"F50/F52","v":{"v":0.7894736842105263,"d":"78.95%"}},null,"عيادات الطب النفسي",2,null,"Total",{"$f":"M44+M46+M48","v":38},{"$f":"N44+N46+N48","v":{"v":1,"d":"100.00%"}},{"$f":"O44+O46+O48","v":8},{"$f":"P44+P46+P48","v":4},2,{"$f":"R44+R46+R48","v":23},{"$f":"O51+P51+Q51+R51","v":{"v":0.9736842105263157,"d":"97.37%"}},{"$nulls":12},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات النساء والولادة",4,{"v":17.5425,"d":"17.54"},14.18,0.85,36.18,18.96,{"$nulls":8},"Dissatisfied"]
["1st Half",12,null,null,"ER",4,{"$f":"F51/F52","v":{"v":0.10526315789473684,"d":"10.53%"}},null,"عيادات النساء والولادة",4,{"$nulls":4},{"$f":"O50/M50","v":{"v":0.21052631578947367,"d":"21.05%"}},{"$f":"P50/M50","v":{"v":0.10526315789473684,"d":"10.53%"}},{"$f":"Q50/M50","v":{"v":0.05263157894736842,"d":"5.26%"}},{"$f":"R50/M50","v":{"v":0.6052631578947368,"d":"60.53%"}},{"$nulls":13},2,{"$nulls":3},"ابرار بندر الشمري",{"$nulls":4},"عيادات جراحة العظام ",1,6.96,6.96,{"$nulls":11},"No Response"]
["2nd Half",26,null,null,"Total",{"$f":"F49+F50+F51","v":38},{"$f":"G49+G50+G51","v":{"v":1,"d":"100.00%"}},null,"عيادات جراحة العظام ",1,{"$nulls":24},2,"امال ماهل القحطاني",{"$nulls":4},"عيادات جراحة العظام (اطفال)",1,8.14,8.14,{"$nulls":11},"Satisfaction Rate",{"$f":"(BE48/BE45)*100","v":{"$error":"#DIV/0!"}}]
["Total",{"$f":"B51+B52","v":38},null,null,"Medical",19,{"$f":"F53/F57","v":{"v":0.5,"d":"50.00%"}},null,"عيادات جراحة العظام (اطفال)",1,{"$nulls":25},"مي سليمان الدخيل",{"$nulls":4},"قسم التخدير",1,4.68,4.68,{"$nulls":11},"Response Rate",{"$f":"BE45/BE43","v":0}]
[{"$nulls":4},"Admin",14,{"$f":"F54/F57","v":{"v":0.3684210526315789,"d":"36.84%"}},null,"قسم التخدير",1,{"$nulls":30},"قسم الصيدلية",2,{"v":5.6049999999999995,"d":"5.61"},2.18,9.03]
[{"$nulls":4},"Nursing",4,{"$f":"F55/F57","v":{"v":0.10526315789473684,"d":"10.53%"}},null,"قسم الصيدلية",2,{"$nulls":30},"قسم المختبر",1,2.81,2.81]
[{"$nulls":4},"Support Services",1,{"$f":"F56/F57","v":{"v":0.02631578947368421,"d":"2.63%"}},null,"قسم المختبر",1,{"$nulls":30},"وحدة العناية المركزة",1,{"v":9.1,"d":"9.10"},9.1,{"$nulls":11},"The Rightful Side"]
[{"$nulls":4},"Total",{"$f":"F53+F54+F55+F56","v":38},{"$f":"G53+G54+G55+G56","v":{"v":1,"d":"100.00%"}},null,"وحدة العناية المركزة",1,{"$nulls":21},"Total Escalated",{"$f":"AF44","v":4},{"$nulls":7},"Total",{"$f":"SUM(AP44:AP56)","v":19},{"$nulls":13},"Hospital Right",null,{"$f":"BE57/BE59","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"Total",{"$f":"SUM(J45+J46+J47+J48+J49+J50+J51+J52+J53+J54+J55+J56+J57)","v":19},{"$nulls":21},"Total Closed",{"$f":"AF51","v":2},{"$nulls":22},"Patient Right",null,{"$f":"BE58/BE59","v":{"$error":"#DIV/0!"}}]
[{"$nulls":40},"Non-Medical",null,"Average",{"$nulls":12},"Total",{"$f":"BE58+BE57","v":0},{"$f":"BF57+BF58","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"Non-Medical",{"$nulls":22},"Reason For Escalation","Number","Percentage",{"$nulls":6},"استقبال الطواريء",1,{"$f":"AVERAGE(AR60:AW60)","v":1.02},1.02]
[{"$nulls":8},"استقبال الطواريء",1,{"$nulls":21},"عدم رضى المريض",null,{"$f":"AG61/AG64","v":{"$error":"#VALUE!"}},{"$nulls":6},"استقبال العيادات الخارجية",3,{"$f":"AVERAGE(AR61:AW61)","v":{"v":6.1450000000000005,"d":"6.15"}},1.41,10.88]
[{"$nulls":8},"استقبال العيادات الخارجية",3,{"$nulls":21},"تأخير الرد من قبل القسم",null,{"$f":"AG62/AG64","v":{"$error":"#VALUE!"}},{"$nulls":6},"المدير المناوب",2,{"$f":"AVERAGE(AR62:AW62)","v":{"v":6.215,"d":"6.22"}},11.56,0.87]
[{"$nulls":8},"المدير المناوب",2,{"$nulls":21},"سبب آخر",null,{"$f":"AG63/AG64","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم الامن",1,{"$f":"AVERAGE(AR63:AW63)","v":6.59},6.59]
[{"$nulls":8},"قسم الامن",1,{"$nulls":21},"Total ",{"$f":"AG61+AG62+AF63","v":{"$error":"#VALUE!"}},{"$f":"AH61+AH63+AH62","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم التقارير الطبية",3,{"$f":"AVERAGE(AR64:BB64)","v":{"v":0.49000000000000005,"d":"0.49"}},0.17,0.25,1.05]
[{"$nulls":8},"قسم التقارير الطبية",3,{"$nulls":30},"قسم الموافقات الطبية",4,{"$f":"AVERAGE(AR65:AW65)","v":{"v":0.8499999999999999,"d":"0.85"}},0.96,1.13,1.3,0.01]
[{"$nulls":8},"قسم الموافقات الطبية",4,{"$nulls":30},"Total",{"$f":"SUM(AP60:AP65)","v":14}]
[{"$nulls":8},"Total",{"$f":"+SUM(J61+J62+J63+J64+J65+J66)","v":14}]
[]
[]
[{"$nulls":8},"Nursing",{"$nulls":31},"Nursing",null,"Average"]
[{"$nulls":8},"تمريض تنويم الاطفال",1,{"$nulls":30},"تمريض تنويم الاطفال",1,{"$f":"AVERAGE(AR71:AT71)","v":11.19},11.19]
[{"$nulls":8},"تمريض غرفة التطعيمات",2,{"$nulls":30},"تمريض غرفة التطعيمات",2,{"v":0.485,"d":"0.49"},0.95,0.02]
[{"$nulls":8},"تمريض قسم العمليات ",1,{"$nulls":30},"تمريض قسم العمليات ",1,{"$error":"#DIV/0!"}]
[{"$nulls":8},"Total",{"$f":"SUM(J71+J72+J73)","v":4},{"$nulls":30},"Total",{"$f":"SUM(AP71:AP73)","v":4}]
[]
[]
[{"$nulls":8},"Support Services"]
[{"$nulls":8},"قسم المطبخ ",1]
[{"$nulls":8},"Total",{"$f":"J78","v":1},{"$nulls":30},"Support Services",null,"Average"]
[{"$nulls":40},"قسم المطبخ ",1,4.14,4.14]
[{"$nulls":40},"Total",{"$f":"AP80","v":1}]
[{"$nulls":8},"Total",{"$f":"+SUM(J58+J67+J74+J79)","v":38}]
[{"$nulls":40},"Total",{"$f":"AP57+AP66+AP74+AP81","v":38}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",{"$nulls":5},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,2421,20177780,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-05-02T11:52:00","ابرار بندر الشمري","More than 72 Hours","2024-05-02","11:35:00","ابرار بندر الشمري","2024-05-02","11:52:00","2024-05-02","13:25:00","ابرار بندر الشمري","2024-05-02","13:27:00","ابرار بندر الشمري",{"$f":"(U3+T3)-(P3+O3)","v":0.06597222222626442},"2024-05-04","09:14:00","ابرار بندر الشمري",{"$f":"(Y3+X3)-(U3+T3)","v":1.8243055555576575},"2024-05-06","19:12:00","امال ماهل القحطاني",{"$f":"(AC3+AB3)-(Y3+X3)","v":2.415277777778101},"2024-05-08","10:17:00","ابرار بندر الشمري",null,{"$f":"(AG3+AF3)-(U3+T3)","v":5.868055555554747},"2024-06-11","18:06:00","امال ماهل القحطاني",{"$f":"(AL3+AK3)-(U3+T3)","v":40.193749999998545},null,null,{"$f":"(AP3+AO3)-(U3+T3)","v":-45414.56041666667},{"$nulls":3},{"$f":"(AS3+AR3)-(U3+T3)","v":-45414.56041666667},null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","اسلوب غير مهني من قبل موظفة الاستقبال حيث تم الاستفسار عن موافقه وتم الافادة بطريقه غير مهنيه واسلوب مستفز بالاضافة عن التحويل على القسم لايتم الرد عن طريق الاتصال .","Unprofessional behavior from the reception staff as I inquired about the approval, and I was given a response in a non-professional manner and in an aggressive tone. Additionally, when I tried to reach the department, there was no response to my calls.",null,"Patient",{"$nulls":4},2449,30326978,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-05-09T16:07:00","امال ماهل القحطاني","24 Hours",{"$nulls":5},2422,301053879,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-05-02T15:47:00","امال ماهل القحطاني","More than 72 Hours",{"$nulls":3},2421,20177780,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-05-02T11:52:00","ابرار بندر الشمري","More than 72 Hours"]
[null,2,2422,301053879,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-05-02T15:47:00","امال ماهل القحطاني","More than 72 Hours","2024-05-02","15:38:00","امال ماهل القحطاني","2024-05-02","15:47:00","2024-05-02","15:48:00","امال ماهل القحطاني","2024-05-02","15:48:00","امال ماهل القحطاني",6.944444467080757E-4,"2024-05-05","11:07:00","امال ماهل القحطاني",2.804861111108039,"2024-05-08","17:33:00","امال ماهل القحطاني",3.2680555555562023,{"$nulls":4},-45414.65833333333,{"$nulls":3},-45414.65833333333,"2024-05-09","17:18:00",7.0625,"2024-05-09","17:18:00","امال ماهل القحطاني",7.0625,11936,"Dr. Azza Bashir ","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication"," 19 فبراير 2023 تم التوضيح لطبيبه  المعالجه  ان المريضه تعاني من فقر دم فإذا كانت شريحة منع الحمل راح تزيد الدوره فلا نريدها الا انها اكدت انها تضمن انها لا تسبب ذلك بل ستتوقف الدوره لسنه واكثر وتفاجئت المريضه انها تتسب لها بالدوره مرتين بالشهر ونتيجة عكسيه .  بانتظار الرد ونزع الشريحه","On February 19, 2023, it was explained to the treating doctor that the patient suffers from anemia. We stated that if the contraceptive implant would increase her periods, we did not want it. However, she assured us that it would not cause that and that her periods would stop for a year or more. The patient was surprised to find that it caused her to have periods twice a month, resulting in adverse effects. We are awaiting a response and the removal of the implant.",null,"Patient",{"$nulls":4},2453,30260886,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العلاج الطبيعي","2024-05-11T11:09:00","ابرار بندر الشمري","More than 72 Hours",{"$nulls":5},2426,30274058,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-05-05T18:45:00","امال ماهل القحطاني","72 Hours",{"$nulls":3},2439,536589,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-05-07T17:20:00","امال ماهل القحطاني","More than 72 Hours"]
[null,3,2426,30274058,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-05-05T18:45:00","امال ماهل القحطاني","72 Hours","2024-05-05","18:30:00","امال ماهل القحطاني","2024-05-05","18:45:00","2024-05-05","19:40:00","امال ماهل القحطاني","2024-05-05","20:08:00","امال ماهل القحطاني",0.057638888887595385,"2024-05-06","14:01:00","امال ماهل القحطاني",0.7451388888875954,"2024-05-06","14:10:00","امال ماهل القحطاني",0.006250000005820766,"2024-05-08","14:36:00","امال ماهل القحطاني",null,2.7694444444423425,{"$nulls":3},-45417.83888888889,null,null,-45417.83888888889,{"$nulls":3},-45417.83888888889,12978,"Dr. Marwa Zaki","Management complaints","4. Accessibility","4.1.Access","4.1.3.Patient admission refusal","الدكتورة لم تعطي معلومات واضحة عن نتيجة السونار رغم سؤالي عنه وقالت بضحك ( التكيس تكيس مافيه\nبسيط ولا كبير ) ورفضت متابعة حالتي بحجة انه مرض يصيب أغلب النساء ويجب التعايش معه رغم اني اعاني من\nاعراض نفسية وجسدية متعبة ولم تقدم اي حلول للحد من اعراض المرض او اي نصائح لتخفيف ذلك علما اني كنت  انتظر منها ان تطمني بل بالعكس خرجت من عيادتها وانا بحاله نفسيه اسوء حيث اني طلبت موعد للمراجعة معها \nورفضت قائلة ( لا تقومي بزيارتي الا عندما تتزوجي وتريدين الحمل )  اردت فقط تقديم شكوى لاغير ، لعدم تكرر ذلك لمريضه اخر اما انا سوف اراجع مع طبيب اخر في مستشفى اخر . ","The doctor did not provide clear information about the ultrasound results despite my questions. She laughed and said, \"It's just a simple or large case of cysts.\" She refused to continue following my case, claiming that it is a condition that affects most women and that I should learn to live with it. Meanwhile, I am suffering from exhausting psychological and physical symptoms, and she did not offer any solutions to alleviate my symptoms or any advice to help with it.\n\nI was hoping she would reassure me, but instead, I left her office feeling worse psychologically. When I requested a follow-up appointment with her, she declined, saying, \"Don't visit me again until you get married and want to conceive.\"\n\nI just wanted to file a complaint to prevent this from happening to another patient. As for me, I will be consulting another doctor at a different hospital.",null,"Patient",{"$nulls":4},2468,30164565,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال المختبر","2024-05-15T12:39:00","ابرار بندر الشمري","More than 72 Hours",{"$nulls":5},2430,30326467,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-05-05T20:54:00","ابرار بندر الشمري","More than 72 Hours",{"$nulls":3},2476,2490468093,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات العيون","2024-05-16T17:23:00","امال ماهل القحطاني","More than 72 Hours"]
[null,4,2430,30326467,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-05-05T20:54:00","ابرار بندر الشمري","More than 72 Hours","2024-05-05","20:54:00","ابرار بندر الشمري","2024-05-05","20:54:00","2024-05-08","10:12:00","ابرار بندر الشمري","2024-05-08","10:14:00","ابرار بندر الشمري",2.555555555554747,"2024-05-18","10:47:00","ابرار بندر الشمري",10.022916666668607,"2024-05-18","14:43:00","امال ماهل القحطاني",0.163888888884685,"2024-05-20","10:59:00","ابرار بندر الشمري",null,12.03125,{"$nulls":3},-45420.42638888889,null,null,-45420.42638888889,{"$nulls":3},-45420.42638888889,6722,"Dr. Daad Karkout","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication"," عدم التجاوب مع المريض ، استخدام أسلوب حاد وعدم الاستفاده من الموعد ","Lack of response to the patient, use of a harsh tone, and no benefit gained from the appointment.\n",null,"Patient",{"$nulls":4},2472,30286365,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-05-15T19:51:00","امال ماهل القحطاني","More than 72 Hours",{"$nulls":5},2445,30056756,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-05-08T14:10:00","امال ماهل القحطاني","More than 72 Hours",{"$nulls":3},2481,1738797,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2024-05-18T20:27:00","امال ماهل القحطاني","More than 72 Hours"]
[null,5,2439,536589,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-05-07T17:20:00","امال ماهل القحطاني","More than 72 Hours","2024-05-07","17:03:00","امال ماهل القحطاني","2024-05-07","17:20:00","2024-05-07","17:38:00","امال ماهل القحطاني","2024-05-08","17:56:00","امال ماهل القحطاني",1.0250000000014552,"2024-05-09","18:02:00","امال ماهل القحطاني",1.0041666666656965,"2024-05-13","18:46:00","امال ماهل القحطاني",4.030555555560568,{"$nulls":4},-45420.74722222222,{"$nulls":3},-45420.74722222222,"2024-05-15","19:50:00",7.079166666670062,"2024-05-15","19:50:00","امال ماهل القحطاني",7.079166666670062,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination"," ارجو العلم باننا من مراجعين المستشفى منذ اكثر من ٤٠ سنه وللاسف اتعرضنا لموقف سخيف يرفع الضغط\nمثل هذا في البدايه رفضت صرف نقل الدم لانه يجب احضار ورقه من الطبيب تثبت عدم تعرض المريضه لاثار\nجانبيه وعند الطلب منها للتحدث مع الطبيب رفضت، وبعد ذهابي للطبيب لم اجده لان دوامه انتهى فرجعت لالغي\nالموافقه على كامل الادويه لاني لاريدها؛ واتفاجا من قسم الموافقات بان الدواء تم صرفه بالفعل وصدرت فاتوره\nعليه وانا لم استلم شي وعند رجوعنا لنفس الموظفه قال صدرت فاتوره لان اصلا ماعليك نسبة تحمل!!! انا لم\nاستلم اي دواء كيف تصدر فيها فاتوره وبلغتني انها الغتها وعند رجوعي للموافقات قال لي لم تنلغي ولا استطيع\nالغاء الموافقه وعند رجوعي لها مره ثانيه كانت غادرت من الدوام وهي لم تحل المشكله عند طلبي للمشرف او\nالمسؤول لم يكن موجود وكان زميل لها يجلس على جهازها لحل المشكله وطلبت منه اسم الموظفه \nوكان يتهرب ويقول لااعلم وكل القسم كنت اسالهم نفس السوال ويقولو لانعلم طلبت منه اسمها من الجهاز الخاص فيها\nالي يجلس عليه وقال الجهاز مقفل ونظارته تعكس الشاشه مفتوحه ولما اتحدث للموظف الي جنبه يقعد يبتسم\nكاتم الضحكه!! انتظار ٣ ساعات عشان صرف دواء! ولما قلتله على الاقل تقولي روحي بيتك وتتحمل غلطتكم وبعد\nماتحلو الموضوع تتواصلوا معايا انه انلغت الموافقه يقولي لا انتظري ومن شباك لشباك ٥ مرات او اكثر وانا اروح\nواجي قمه في الاستهتار ورفعت الضغط ارجو التصرف معهم بما ترونه مناسب والرد لي باقرب وقت . ","I would like to inform you that we have been visiting the hospital for over 40 years, and unfortunately, we faced a frustrating situation that raised my blood pressure. Initially, blood transfusion was refused because a paper from the doctor was required to confirm that the patient had not experienced any side effects. When I asked to speak to the doctor, she refused.\n\nAfter attempting to see the doctor, I found he had already left for the day, so I returned to cancel the approval for all medications, as I did not want them. I was surprised to learn from the approvals department that the medication had already been dispensed, and a bill had been issued for it, despite the fact that I had not received anything. When I went back to the same employee, she said the bill was issued because I had no deductible amount.\n\nI informed her that I had not received any medication, so how could a bill be issued? She then told me she had canceled it, but when I went back to the approvals department, they said it had not been canceled, and they could not cancel the approval. When I returned to her a second time, she had already left for the day, and the issue was unresolved.\n\nWhen I asked for a supervisor or someone in charge, they were not present, and a colleague was using her computer to solve the problem. I requested the name of the employee, but he evaded the question, saying he didn’t know. I asked everyone in the department the same question, but they all replied that they didn't know. I requested her name from the computer she was using, and he said it was locked, but I noticed her screen was open, reflecting the screen.\n\nWhen I spoke to the employee next to him, he kept smiling and stifling his laughter. I waited for three hours just to get a medication! When I told him that at least he could say, \"Go home, and we'll take responsibility for your mistake, and once the issue is resolved, we will contact you to inform you that the approval has been canceled,\" he told me to wait instead. I had to go from window to window more than five times, which is utterly negligent and caused me a lot of stress.\n\nPlease take appropriate action regarding this matter and respond to me as soon as possible.",null,"Patient",{"$nulls":4},2479,30054477,"وزارة الصحة","التنويم","الإداري","قسم الخدمة الإجتماعية","2024-05-18T13:05:00","ابرار بندر الشمري","24 Hours",{"$nulls":5},2452,30099673,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-05-12T11:34:00","ابرار بندر الشمري","More than 72 Hours",{"$nulls":3},2482,30284827,"ذوي المراجع","الطوارئ","الطبي","الأشعة","2024-05-18T22:20:00","امال ماهل القحطاني","More than 72 Hours"]
[null,6,2445,30056756,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-05-08T14:10:00","امال ماهل القحطاني","More than 72 Hours","2024-05-08","13:16:00","امال ماهل القحطاني","2024-05-08","14:10:00","2024-05-19","19:16:00","امال ماهل القحطاني","2024-05-20","14:43:00","امال ماهل القحطاني",12.022916666661331,{"$nulls":3},-45432.61319444444,{"$nulls":3},0,{"$nulls":4},-45432.61319444444,{"$nulls":3},-45432.61319444444,"2024-05-29","14:14:00",8.97986111111095,"2024-05-29","14:14:00","امال ماهل القحطاني",8.97986111111095,null,null,"Clinical complaints","1. Quality","1.1. Examination","1.1.6.Loss of a patient sample","في يوم 4 مايو حضرنا للمختبر لاجراء تحاليل الاتي -1C1HBa -2 TSH -3GLUCOSE) RANDOM (-4CBC وذلك\nحسب طلب الطبيب - تم اصدار نائج التحاليل لل CBC و TSHفي تطبيق الحمادي و لمدة 4 ايام كل يوم ادخل التطبيق لكي احصل على نتائح التحاليل المتبقية قمت بالاتصال بالمستشفى و لكن لايوجد رد. توجهت اليوم 8/5/2023 الى المستشفى و عند سؤال دكتورة المختبر كان الرد ان العينة غير كافية لجميع التحاليل و علي الذهاب الى البيت لاحضار المريضة لكي يسحبوا عينة جديدة (مع العلم لم يتصل بنا اي احد خلال\nهذا الايام الاربعة) وما زالت المريضة بانتظار الرد ","On May 4, we visited the laboratory to conduct the following tests: 1) HbA1C, 2) TSH, 3) Glucose (Random), and 4) CBC, as requested by the doctor. The results for CBC and TSH were issued in the Al Hammadi app. For four days, I checked the app daily to obtain the results of the remaining tests, but I received no updates.\n\nI called the hospital, but there was no response. Today, on May 8, 2023, I went to the hospital, and when I asked the lab doctor, I was informed that the sample was insufficient for all tests and that I needed to go home to bring the patient back so they could take a new sample (note that no one contacted us during these four days). The patient is still waiting for a response.",null,"Patient",{"$nulls":4},2491,30310628,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2024-05-23T17:06:00","ابرار بندر الشمري","48 Hours",{"$nulls":5},2456,30208561,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-05-12T14:49:00","امال ماهل القحطاني","72 Hours",{"$nulls":3},2518,1423766,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-05-29T09:16:00","ابرار بندر الشمري","More than 72 Hours"]
[null,7,2449,30326978,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-05-09T16:07:00","امال ماهل القحطاني","24 Hours","2024-05-09","16:07:00","امال ماهل القحطاني","2024-05-09","16:07:00",{"$nulls":3},"2024-05-09","16:13:00","امال ماهل القحطاني",4.166666665696539E-3,{"$nulls":3},-45421.67569444444,{"$nulls":3},0,{"$nulls":4},-45421.67569444444,{"$nulls":3},-45421.67569444444,"2024-05-09","17:19:00",0.045833333337213844,"2024-05-09","17:19:00","امال ماهل القحطاني",0.045833333337213844,9751,"Saleh Alabdan","Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","لم يتم رفع فحص السلاح  على المنصه حتى الان","The weapon inspection report has not been submitted on the platform yet.\n",null,"Patient",{"$nulls":4},2497,30320351,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-05-25T09:59:00","ابرار بندر الشمري","More than 72 Hours",{"$nulls":5},2461,30236882,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-05-13T16:03:00","ابرار بندر الشمري","More than 72 Hours",{"$nulls":3},2524,30327102,"ذوي المراجع","التنويم","الطبي","تنويم الجراحة العامة","2024-05-29T13:42:00","امال ماهل القحطاني","48 Hours"]
[null,8,2452,30099673,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-05-12T11:34:00","ابرار بندر الشمري","More than 72 Hours","2024-05-11","10:29:00","ابرار بندر الشمري","2024-05-12","11:34:00","2024-05-13","11:16:00","ابرار بندر الشمري","2024-05-13","11:18:00","ابرار بندر الشمري",0.9888888888890506,"2024-05-18","10:47:00","ابرار بندر الشمري",4.978472222224809,"2024-05-18","14:42:00","امال ماهل القحطاني",0.16319444444525288,"2024-05-25","12:41:00","ابرار بندر الشمري",null,12.057638888887595,{"$nulls":3},-45425.47083333333,"2024-06-06","13:44:00",24.10138888889196,"2024-06-06","13:44:00","امال ماهل القحطاني",24.10138888889196,10864,"Dr. Omar Al Hyasat","Clinical complaints","1. Quality","1.4.Treatment","1.4.3.Ineffective treatment","زراعة وتركيب ضرس لم تنجح و اعاني من الم و مضاعفات و عند زيارة اكثر من مستشفى و مركز اسنان تبين ان\nالزرعه فاشله و تتحرك و تحتاج لازالة بشكل عاجل و اعادة الزرعة من جديد و يترتب على ذلك زراعة عظم و قد\nيحتاج ذلك لخطة علاجية قد تزيد عن 6 اشهر. تجدون برفقه صورة من تقرير الخطة العلاجية الصادر من أحد\nالمستشفيات.","The dental implant and installation of the molar were unsuccessful, and I am suffering from pain and complications. After visiting several hospitals and dental centers, it was found that the implant is failing and is moving, requiring urgent removal and re-implantation. This will entail bone grafting and may necessitate a treatment plan that exceeds 6 months. Attached is a copy of the treatment plan report issued by one of the hospitals.",null,"Patient",{"$nulls":4},2514,30159659,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-05-27T12:58:00","ابرار بندر الشمري","24 Hours",{"$nulls":5},2477,1550066,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-05-16T18:08:00","امال ماهل القحطاني","More than 72 Hours",{"$nulls":3},2525,30151231,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2024-05-29T14:42:00","ابرار بندر الشمري","More than 72 Hours"]
[null,9,2453,30260886,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العلاج الطبيعي","2024-05-11T11:09:00","ابرار بندر الشمري","More than 72 Hours","2024-05-11","11:09:00","ابرار بندر الشمري","2024-05-11","11:09:00",{"$nulls":3},"2024-05-11","11:12:00","ابرار بندر الشمري",2.0833333328482695E-3,"2024-05-13","11:12:00","ابرار بندر الشمري",2,"2024-05-15","12:39:00","ابرار بندر الشمري",2.0604166666671517,"2024-05-18","10:47:00","ابرار بندر الشمري",null,6.982638888890506,"2024-06-18","18:00:00","امال ماهل القحطاني",38.28333333333285,null,null,-45423.46666666667,{"$nulls":3},-45423.46666666667,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.4.Appointment delay","تم التواصل عن طريق الاتصال عدة مرات لحجز موعد ولم يتم الرد من قبل قسم العلاج الطبيعي ","I have tried to contact the physical therapy department multiple times to schedule an appointment, but there has been no response.\n",null,"Patient",{"$nulls":4},2515,30329133,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-05-27T16:36:00","ابرار بندر الشمري","48 Hours",{"$nulls":5},2480,1088243843,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-05-18T19:25:00","امال ماهل القحطاني","More than 72 Hours",{"$nulls":3},2530,30253995,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-05-29T19:28:00","امال ماهل القحطاني","More than 72 Hours"]
[null,10,2456,30208561,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-05-12T14:49:00","امال ماهل القحطاني","72 Hours","2024-05-12","14:36:00","امال ماهل القحطاني","2024-05-12","14:49:00","2024-05-12","19:23:00","امال ماهل القحطاني","2024-05-12","19:38:00","امال ماهل القحطاني",0.20069444445107365,"2024-05-13","18:45:00","امال ماهل القحطاني",0.9631944444408873,"2024-05-14","17:49:00","امال ماهل القحطاني",0.961111111108039,{"$nulls":4},-45424.81805555556,{"$nulls":3},-45424.81805555556,"2024-05-15","19:42:00",3.0027777777722804,"2024-05-15","19:42:00","امال ماهل القحطاني",3.0027777777722804,7621,"Abdullah Al Azzam","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم الحضور للتبرع بالدم وعند الحضور تم ابلاغي بضرورة دفع كشفية لدى  دكتور باطنية لاخذ ورقة التبرع وعمل الفحوصات واصدار الموافقة وبعد زيارة الطبيب تم اعطائي الورقة المطلوبه بدون فحص او ختم رسمي يثبت انه تم فحص المتبرع واصدار بالموافقة بالتيرع العلاجي وعند الذهاب لسحب الدم تم طلب دفع مبلغ اخر لم يتم ابلاغي فيه سابقا فقمت بالذهاب لمدير عبداالله العزام لاستراجاع قيمة الكشف رفض الطلب وطلب مني تقديم شكوى ضده اطالب باسترجاع كامل قيمة كشفية الطبيب لعدم الاستفادة من الخدمة التي تم الحضور لاجلها وهي تبرع الدم .","I attended to donate blood, and upon my arrival, I was informed that I needed to pay a fee to see an internal medicine doctor to obtain the donation paper, conduct tests, and issue approval. After visiting the doctor, I was given the required paper without any examination or official stamp confirming that the donor had been tested and approval for the therapeutic donation had been issued.\n\nWhen I went to have my blood drawn, I was asked to pay another amount that had not been communicated to me previously. I then went to Manager Abdullah Al-Azzam to request a refund for the consultation fee, but he refused my request and asked me to file a complaint against him. I am requesting a full refund of the doctor's consultation fee, as I did not benefit from the service for which I attended, namely, blood donation.",null,"Patient",{"$nulls":4},2517,30311060,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة لحديثي الولادة","2024-05-28T11:06:00","ابرار بندر الشمري","24 Hours",{"$nulls":5},2486,30034479,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-05-20T20:34:00","امال ماهل القحطاني","More than 72 Hours"]
[2,11,2461,30236882,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-05-13T16:03:00","ابرار بندر الشمري","More than 72 Hours","2024-05-13","14:42:00","ابرار بندر الشمري","2024-05-13","16:03:00","2024-05-15","13:13:00","ابرار بندر الشمري","2024-05-15","13:13:00","ابرار بندر الشمري",1.8819444444452529,"2024-05-16","12:39:00","ابرار بندر الشمري",0.976388888891961,"2024-05-16","12:55:00","ابرار بندر الشمري",0.011111111110949423,{"$nulls":4},-45427.55069444444,{"$nulls":3},-45427.55069444444,"2024-06-12","14:14:00",28.04236111111095,"2024-06-12","14:14:00","ابرار بندر الشمري",28.04236111111095,14376,"Dr. Ruba Almalah","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم مراجعة الدكتورة يوم الاربعاء الماضي بسبب الم في العصب وطلبت وشخصت الحاله بانها تحتاج ازاله عصب\nوتم عمل اشعة وبعد رؤية الاشعه تم صرف مسكن الام و مضاد حيوي وطلبت ان اخذ موعد اخر ليتم سحب\nالعصب يوم الاحد الذي يليه وعندما اتيت بموعد يوم الاحد للعيادة قالت بان سحب العصب ليس من اختصاصها\nويمنع المستشفى ان تقوم بذلك وعلى ذلك اذهب الى طبيب عصب اخر ولم اجد طبيب مناسب في سحب العصب\nداخل المستشفى","I visited the doctor last Wednesday due to nerve pain. She diagnosed my condition as needing a root canal and conducted an X-ray. After reviewing the X-ray, she prescribed pain relievers and antibiotics and asked me to make another appointment for the root canal procedure the following Sunday.\n\nHowever, when I arrived for the appointment on Sunday, she informed me that performing the root canal was not within her scope and that the hospital prohibits her from doing so. Consequently, she told me to see another endodontist. Unfortunately, I could not find a suitable doctor for the root canal within the hospital.",null,"Patient",{"$nulls":4},2528,30325218,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-05-29T18:11:00","امال ماهل القحطاني","More than 72 Hours",{"$nulls":5},2492,30124642,"مراجع","العيادات الخارجية","الطبي","عيادات المخ والأعصاب","2024-05-23T18:06:00","امال ماهل القحطاني","More than 72 Hours"]
[null,12,2468,30164565,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال المختبر","2024-05-15T12:39:00","ابرار بندر الشمري","More than 72 Hours","2024-05-15","12:39:00","ابرار بندر الشمري","2024-05-15","12:39:00",{"$nulls":3},"2024-05-15","13:02:00","ابرار بندر الشمري",0.015972222223354038,"2024-05-18","10:48:00","ابرار بندر الشمري",2.906944444439432,"2024-05-18","14:42:00","ابرار بندر الشمري",0.16250000000582077,{"$nulls":4},-45427.54305555556,{"$nulls":3},-45427.54305555556,"2024-05-19","15:38:00",4.108333333329938,"2024-05-19","15:38:00","ابرار بندر الشمري",4.108333333329938,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.5.Delayed test result","تم اجراء تحليل وتمت الافادة من قبل قسم المختبر بإن سيتم التواصل ولم يتم التواصل وعند الاتصال لايوجد رد .","A test was conducted, and the laboratory department informed me that they would contact me, but I have not been contacted. When I called, there was no response.",null,"Patient",{"$nulls":18},2498,13541,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-05-25T12:34:00","ابرار بندر الشمري","More than 72 Hours"]
[null,13,2472,30286365,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-05-15T19:51:00","امال ماهل القحطاني","More than 72 Hours","2024-05-15","19:51:00","امال ماهل القحطاني","2024-05-15","19:51:00",{"$nulls":3},"2024-05-16","15:16:00","امال ماهل القحطاني",0.8090277777810115,"2024-05-18","14:25:00","امال ماهل القحطاني",1.9645833333343035,"2024-05-18","14:41:00","امال ماهل القحطاني",0.011111111110949423,{"$nulls":4},-45428.63611111111,{"$nulls":3},-45428.63611111111,"2024-05-30","15:37:00",14.014583333329938,"2024-05-30","15:37:00","امال ماهل القحطاني",14.014583333329938,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","تأخير واضح في رفع الطلب لشركة التامين حيث انه تم الخروج من عيادة الطبيه وتم الانتظار لوقت طويل وبعد التواصل مع شركة التامين افادوا بادخال كود خطأ وليس له علاقة بالتخصص للعياده وبعدها تم الانتظار وافادتنا بعدم كتابة الطبيبه للتقرير وعند الرجوع والانتظار للمره الثالثه عند شباك الموافقات يتم افادتي ان الطبيبه لم تقوم بكتابة التقرير بشكل وكل هذا التاخير بسبب عدم المتابعه والتواصل بين الطبيب وقسم الموافقات علما انه تم دفع قيمة الادوية كاش لان حالة زوجتي كانت لا تحتمل الانتظار والخروج من المستشفى على الفور .","There has been a noticeable delay in submitting the request to the insurance company. After leaving the medical clinic, we waited for a long time. Upon contacting the insurance company, they informed us that an incorrect code had been entered, which was not related to the clinic's specialty. After that, we were told that the doctor had not written the report.\n\nWhen we returned for the third time to the approvals window, I was informed that the doctor had still not completed the report. All this delay was due to a lack of follow-up and communication between the doctor and the approvals department. It is worth noting that I paid for the medications in cash because my wife's condition could not bear any further delays, and we needed to leave the hospital immediately.",null,"Patient",{"$nulls":18},2503,30247709,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-05-25T21:50:00","امال ماهل القحطاني","More than 72 Hours"]
[null,14,2476,2490468093,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات العيون","2024-05-16T17:23:00","امال ماهل القحطاني","More than 72 Hours","2024-05-16","17:15:00","امال ماهل القحطاني","2024-05-16","17:23:00","2024-05-21","15:13:00","امال ماهل القحطاني","2024-05-21","15:49:00","امال ماهل القحطاني",4.934722222220444,{"$nulls":3},-45433.65902777778,{"$nulls":3},0,{"$nulls":4},-45433.65902777778,{"$nulls":3},-45433.65902777778,"2024-06-05","19:13:00",15.141666666662786,"2024-06-05","19:13:00","امال ماهل القحطاني",15.141666666662786,15547,"Dr. Esraa Ahmed Ramadan Mohammed","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination"," تم الحضور على الموعد المتفق عليه وبعد انتهاء من اجراءات التأمين تم افادتنا بخروج الدكتوره بدون اي اعتذار\nاو سابق انذار تم الحضور على الموعد المحدد والانتهاء من الاجراء الساعه ٥:٢ وتم الافاده بمغادره الطبيبه\n\nماهي النتيجة التي تبحث عنها\n تحمل تكلفه العلاج في حال حدوث اي شي للمريضه","We arrived at the agreed-upon appointment time, and after completing the insurance procedures, we were informed that the doctor had left without any apology or prior notice. We were informed of her departure at 5:02 PM, right after ending the procedure.\n\nWhat result are you seeking?\nI am seeking to cover the costs of treatment in case anything happens to the patient.\n",null,"Patient",{"$nulls":18},2511,30255213,"مراجع","العيادات الخارجية","الطبي","عيادات الغدد الصماء","2024-05-26T16:02:00","ابرار بندر الشمري","72 Hours"]
[null,15,2477,1550066,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-05-16T18:08:00","امال ماهل القحطاني","More than 72 Hours","2024-05-16","17:52:00","امال ماهل القحطاني","2024-05-16","18:08:00","2024-05-20","19:10:00","امال ماهل القحطاني","2024-05-21","15:39:00","امال ماهل القحطاني",4.896527777775191,{"$nulls":3},-45433.652083333334,{"$nulls":3},0,{"$nulls":4},-45433.652083333334,{"$nulls":3},-45433.652083333334,"2024-05-25","10:44:00",3.7951388888905058,"2024-06-15","20:38:00","امال ماهل القحطاني",25.20763888888905,null,null,"Management complaints","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","كنت جالسه انتظر دوري رحت باقل دقيقتين للحمام رقمي ماطلع للان ولمارجعت شفت رقمي رحت للمحتبر قالي\nالموظف كونتر ٦التحاليل انتي متأخرة عن دورك ربع ساعه وانا اساسا كنت اكلم جوال بالانتظار واتابع الشاشه\nيعني انا حريصه اني اخلص بسرعه قلت له ابغا بنت قالي اوك تبغين فيميل انتظري بس البنات يفضون يجي\nدورك رديت شفت موظفة خلصت البيشن قلت لها لوسمحتي ممكن تحللين لي لان كونتر ٦رجال وقالي انتظري بس\nتفضا بنت ابلغك. قالت عادي تفضلي ولم يوجد لديها مانع وجت تطلب الورقة وهي جالسه تجهز العينه دخل عليها الموظف الي طلب مني الانتظار يتكلم وقام بتوبيخها بسبب انها ادخلتني وهذا نظام باسلوب استفزازي مايليق بالمستشفى وهذي اول مره يصير وياي موقف كذا بالمستشفى واستفزني جداً حتى لو تاخرت على التحليل ليس من حقه ان يتحدث معي بفوقيه ويمنع زميلتها من خدمتي . ","I was sitting waiting for my turn and went to the bathroom for less than two minutes. My number still hadn't appeared. Upon my return, I saw my number and went to the laboratory. The staff at counter 6 told me that I was 15 minutes late for my turn. I was actually on my phone while waiting and monitoring the screen, so I was eager to complete my process quickly.\n\nI asked him if I could have a female technician, and he said, \"Okay, you can wait, but you need to wait for the female patients to finish before it's your turn.\" I noticed a female staff member finishing with a patient, so I asked her if she could take my samples since the male counter staff told me to wait. She kindly agreed without any issue and went to get the paper while preparing the sample.\n\nHowever, the staff member who asked me to wait came in and reprimanded her for letting me go ahead, speaking in an irritating manner that was unprofessional and unbecoming of the hospital. This was the first time I experienced such a situation in the hospital, and it really upset me. Even if I was late for the test, it is not his right to speak to me condescendingly and prevent his colleague from assisting me.",null,"Patient",{"$nulls":18},2529,30300940,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-05-29T19:37:00","امال ماهل القحطاني","More than 72 Hours"]
[null,16,2479,30054477,"وزارة الصحة","التنويم","الإداري","قسم الخدمة الإجتماعية","2024-05-18T13:05:00","ابرار بندر الشمري","24 Hours","2024-05-18","13:05:00","ابرار بندر الشمري","2024-05-18","13:05:00",{"$nulls":3},"2024-05-18","13:08:00","ابرار بندر الشمري",2.0833333328482695E-3,"2024-05-18","14:36:00","امال ماهل القحطاني",0.06111111110658385,"2024-05-18","14:42:00","امال ماهل القحطاني",0.004166666672972497,{"$nulls":4},-45430.54722222222,{"$nulls":3},-45430.54722222222,"2024-05-18","19:58:00",0.28472222221898846,"2024-05-18","19:58:00","امال ماهل القحطاني",0.28472222221898846,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تمت المرافقه مع والدي وعند طلب مشهد مرافقه تم الرفض من قبل المستشفى . ","I accompanied my father, and when I requested a companion’s note, it was refused by the hospital.\n",null,"Hospital",{"$nulls":18},2532,30330463,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2024-05-30T18:20:00","امال ماهل القحطاني","More than 72 Hours"]
[null,17,2480,1088243843,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-05-18T19:25:00","امال ماهل القحطاني","More than 72 Hours","2024-05-18","19:20:00","امال ماهل القحطاني","2024-05-18","19:25:00","2024-05-19","19:17:00","امال ماهل القحطاني","2024-05-21","16:34:00","امال ماهل القحطاني",2.881249999998545,{"$nulls":3},-45433.69027777778,{"$nulls":3},0,{"$nulls":4},-45433.69027777778,{"$nulls":3},-45433.69027777778,"2024-06-05","19:27:00",15.120138888887595,"2024-06-05","19:27:00","امال ماهل القحطاني",15.120138888887595,15810,"Dr. Subhi Mahmood Subhi Nassar","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","انتظار اكثر من 50 دقيقة مع العلم انه لا يوجد ولا مراجع داخل العياده ولا يوجد اي توضيح من قبل الطبيب او الممرضه ","I waited for more than 50 minutes, even though there were no patients in the clinic, and there was no explanation from either the doctor or the nurse.\n",null,"Patient"]
[null,18,2481,1738797,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2024-05-18T20:27:00","امال ماهل القحطاني","More than 72 Hours","2024-05-18","20:27:00","امال ماهل القحطاني","2024-05-18","20:27:00",{"$nulls":3},"2024-05-18","20:47:00","امال ماهل القحطاني",0.013888888890505768,"2024-05-19","19:14:00","امال ماهل القحطاني",0.9354166666671517,{"$nulls":3},-45431.80138888889,{"$nulls":4},-45430.86597222222,{"$nulls":3},-45430.86597222222,"2024-06-05","19:01:00",17.92638888888905,"2024-06-05","19:01:00","امال ماهل القحطاني",17.92638888888905,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم الحضور للمسشتفى يوم السبت ورفع طل بتنويم ةقت الحضور وتمت الموافقه عليه وفي اليوم التالي يتم ابلاغنا من قبل التنويم بضرورة الخروج لعدم وجود موافقه على التنويم ليوم اخر تم التاكد اكثر من مره ويتم ابلاغنا بعدم وجود موافقه وانه تم الرفض من قبل الشركه وبعد الخروج رغم ان حالة المريضه تستدعي التنويم ليوم اخر كما تم ذكره من قبل الطبيب وانه لا يتم خروجها الا بعد اكمال التحاليل في اليوم التالي . وفي يوم الاثنين بعد خروج المريضه جاءت موافقة من شركة التأمين وعند الرجوع للمستشفى اتضح ان الطلب لم يتم رفعه من قبل المستشفى الا بعد الخروج المريضه بانتظار الرد على الشكوى والتوضيح الكامل عن سبب التاخير في رفع الطلب لشركة التأمين . ","I attended the hospital on Saturday and submitted a request for admission, which was approved. However, the next day, we were informed by the admissions department that we needed to leave due to the lack of approval for another day’s admission. Despite confirming multiple times, we were told that there was no approval and that the request had been denied by the insurance company. This was despite the fact that the patient's condition warranted another day of admission, as mentioned by the doctor, who stated that she would not be discharged until the tests were completed the following day.\n\nOn Monday, after the patient was discharged, we received approval from the insurance company. When we returned to the hospital, it became clear that the request had not been submitted by the hospital until after the patient had left. I am awaiting a response to the complaint and a full explanation for the delay in submitting the request to the insurance company.\n",null,"Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,19,2482,30284827,"ذوي المراجع","الطوارئ","الطبي","الأشعة","2024-05-18T22:20:00","امال ماهل القحطاني","More than 72 Hours","2024-05-18","22:20:00","امال ماهل القحطاني","2024-05-18","22:20:00","2024-05-21","16:41:00","امال ماهل القحطاني","2024-05-21","16:41:00","امال ماهل القحطاني",2.764583333337214,{"$nulls":3},-45433.69513888889,{"$nulls":3},0,{"$nulls":4},-45433.69513888889,{"$nulls":3},-45433.69513888889,"2024-05-30","15:14:00",8.939583333332848,"2024-05-29","14:08:00","امال ماهل القحطاني",7.893749999995634,null,"RANA ABDULKAREEM","Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.2.Neglect","قامت موظفة الأشعة رنا بأخذ اشعة بطن وصدر بأمر الدكتورة مي (الطوارئ) وعند وذلك لبلع البنت ياسمين\n(سنتين) قطعة معدنية وبعد وضوح القطعة في بطن البنت اخذت موظفة الأشعة صورة ثالثة لرقبة البنت والرأس\nوذلك حسب طلب الدكتورة دون اذنى مسؤلية او سؤال بأهمية الأشعة ودون اي اكتراث لعمر الطفلة (سنتين)\nبتصوير دماغها بالأشعة x. اطالب بعقاب الموظفة والدكتورة والمفروض هو اقتصاد تصوير المريض حسب\nالضرورة وذلك للأضرار الجانبية العظيمة للأشعة خصوصاً على الأطفال.","The radiology staff member, Rania, took abdominal and chest X-rays at the request of Dr. Mai (emergency) after Yasmin (age two) swallowed a metal piece. Once the piece was visible in the child's abdomen, the radiology staff member took a third image of the child's neck and head, following the doctor's request, without any responsibility or questions about the necessity of the X-rays. There was no consideration for the child's age (two years) regarding the brain imaging with X-rays.\n\nI demand that both the staff member and the doctor be held accountable, as imaging should be limited based on necessity, especially given the significant side effects of X-rays, particularly for children.\n",null,"Patient",{"$nulls":4},"ابرار بندر الشمري",8,{"$f":"BK21/BK24","v":{"v":0.7272727272727273,"d":"72.73%"}},3,2,0,3,{"$f":"BK21","v":8},{"$nulls":18},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,20,2486,30034479,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-05-20T20:34:00","امال ماهل القحطاني","More than 72 Hours","2024-05-20","20:23:00","امال ماهل القحطاني","2024-05-20","20:34:00","2024-05-21","15:09:00","امال ماهل القحطاني","2024-05-21","15:34:00","امال ماهل القحطاني",0.7916666666642413,"2024-05-30","15:02:00","امال ماهل القحطاني",8.977777777778101,"2024-06-11","17:47:00","امال ماهل القحطاني",12.114583333335759,{"$nulls":4},-45433.64861111111,{"$nulls":3},-45433.64861111111,"2024-06-15","20:40:00",25.212500000001455,"2024-06-15","20:40:00","امال ماهل القحطاني",25.212500000001455,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","حضرت للصيدليه وتم صرف دواء ناقص من دون اخبار المريض من قبل شباك ٧ وعند الرجوع للشباك 5 والاستفسار تم ابلاغي بعدم وجود الكميه لديهم ويجب الرجوع للصيدليه بالدور السادس واكمال الوصفه وعند الحضور للصيدليه تم الاننتظار وبعد الانتظار تم ابلاغي بانه  موجود ٤٠٠ علبه بالصيدليه الرئيسية وان ماتم ابلاغي فيه غير صحيح من المسؤول عن كل هذي المماطله في وقت المريض وحالته الصحيه لا تحتمل كل هذا الانتظار كان بالامكان التواصل فيما بينهم وابلاغ المريض وليس المريض من يقوم بهذا العمل  .","I visited the pharmacy, and a partial medication was dispensed without informing me by counter 7. When I returned to counter 5 to inquire, I was told that there was no stock available, and I needed to go back to the pharmacy on the sixth floor to complete the prescription. Upon arriving at the pharmacy, I waited, and after some time, I was informed that there were 400 boxes available at the main pharmacy and that what I had been told earlier was incorrect.\n\nWho is responsible for all this delay in the patient's time, especially when their health condition does not allow for such prolonged waiting? They could have communicated amongst themselves to inform the patient instead of placing this burden on me.",null,"Patient",{"$nulls":4},"امال ماهل القحطاني",3,{"$f":"BK22/BK24","v":{"v":0.2727272727272727,"d":"27.27%"}},1,0,0,2,{"$f":"BK22","v":3},{"$nulls":6},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":4},"ابرار بندر الشمري",3,{"$f":"CK22/CK25","v":{"v":0.3333333333333333,"d":"33.33%"}},0,0,0,3,{"$f":"CK22","v":3}]
[null,21,2491,30310628,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2024-05-23T17:06:00","ابرار بندر الشمري","48 Hours","2024-05-23","17:06:00","ابرار بندر الشمري","2024-05-23","17:06:00",{"$nulls":3},"2024-05-23","17:10:00","ابرار بندر الشمري",0.002777777779556345,{"$nulls":3},-45435.71527777778,{"$nulls":3},0,{"$nulls":4},-45435.71527777778,{"$nulls":3},-45435.71527777778,"2024-05-25","10:44:00",1.7319444444437977,"2024-05-25","10:44:00","ابرار بندر الشمري",1.7319444444437977,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.5.Delayed test result","تاخير بظهور نتائج تحاليل ","Delay in the appearance of test results.\n",null,"Patient",{"$nulls":6},{"$f":"BK23/BK24","v":{"v":0,"d":"0.00%"}},{"$nulls":4},{"$f":"BK23","v":0},{"$nulls":6},"ابرار بندر الشمري",5,{"$f":"BY23/BY26","v":{"v":0.3125,"d":"31.25%"}},0,0,1,4,{"$f":"BY23","v":5},{"$nulls":4},"امال ماهل القحطاني",6,{"$f":"CK23/CK25","v":{"v":0.6666666666666666,"d":"66.67%"}},0,1,0,5,{"$f":"CK23","v":6}]
[null,22,2492,30124642,"مراجع","العيادات الخارجية","الطبي","عيادات المخ والأعصاب","2024-05-23T18:06:00","امال ماهل القحطاني","More than 72 Hours","2024-05-23","18:01:00","امال ماهل القحطاني","2024-05-23","18:06:00","2024-05-23","18:22:00","امال ماهل القحطاني","2024-05-26","16:03:00","امال ماهل القحطاني",2.914583333331393,"2024-05-26","16:08:00","امال ماهل القحطاني",0.003472222226264421,{"$nulls":3},-45438.67222222222,{"$nulls":4},-45438.66875,{"$nulls":3},-45438.66875,"2024-05-30","15:14:00",3.9659722222277196,"2024-05-30","15:14:00","امال ماهل القحطاني",3.9659722222277196,4977,"Dr. Waleed Eldebi","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","حضرت الى عيادة الطبيب وتواصلت معه وطلب مني قص كشفيه والرجوع للعيادة وقال انت عندك تامين ايه الي يمنعك تقص وقصيت وبعد ما دخلت له قام بطردي وقال ماعندك موعد يالله تفضل علما انه تم توضيح ذلك من البدايه وقام باابلاغ موظفة  الاستقبال وقال لها لاعاد تدخلين احد للعياده .. تصرف غير لائق من قبله ","I attended the doctor's clinic and communicated with him. He asked me to cut the consultation and return to the clinic, saying, \"You have insurance, so what prevents you from doing that?\" I proceeded to cut the consultation, but after entering, he expelled me, saying I didn’t have an appointment. He told me, \"Okay, please leave,\" even though I had clarified this from the beginning. He informed the reception staff, saying, \"Do not let anyone else enter the clinic.\" This behavior was inappropriate on his part.\n",null,"Patient",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BK21:BK23)","v":11},{"$f":"SUBTOTAL(9,BL21:BL23)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BM21:BM23)","v":4},{"$f":"SUM(BN21:BN23)","v":2},{"$f":"SUM(BO21:BO23)","v":0},{"$f":"SUM(BP21:BP23)","v":5},{"$f":"SUBTOTAL(9,BQ21:BQ23)","v":11},{"$nulls":6},"امال ماهل القحطاني",11,{"$f":"BY24/BY26","v":{"v":0.6875,"d":"68.75%"}},0,0,2,9,{"$f":"BY24","v":11},{"$nulls":6},{"$f":"CK24/CK25","v":{"v":0,"d":"0.00%"}},{"$nulls":4},{"$f":"CK24","v":0}]
[null,23,2497,30320351,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-05-25T09:59:00","ابرار بندر الشمري","More than 72 Hours","2024-05-25","09:59:00","ابرار بندر الشمري","2024-05-25","09:59:00",{"$nulls":3},"2024-05-25","10:39:00","ابرار بندر الشمري",0.02777777777373558,"2024-05-26","10:07:00","ابرار بندر الشمري",0.9777777777781012,"2024-05-27","12:25:00","ابرار بندر الشمري",1.0958333333328483,{"$nulls":4},-45437.44375,{"$nulls":3},-45437.44375,"2024-05-28","14:55:00",3.1777777777824667,"2024-05-28","14:55:00","ابرار بندر الشمري",3.1777777777824667,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.3.Calculate Additional amount","تم حضوري لرفع شهادة التطعيمات وتمت الافادة من قبل موظف الاستقبال من لابد من دفع كشفيه والدخول على الدكتور . ","I attended to obtain the vaccination certificate, and the reception staff informed me that I needed to pay a consultation fee and see the doctor.\n",null,"Hospital",{"$nulls":20},{"$f":"BY25/BY26","v":{"v":0,"d":"0.00%"}},{"$nulls":4},{"$f":"BY25","v":0},{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,CK22:CK24)","v":9},{"$f":"CL22+CL23+CL24","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CM22:CM24)","v":0},{"$f":"SUBTOTAL(9,CN22:CN24)","v":1},{"$f":"SUBTOTAL(9,CO22:CO24)","v":0},{"$f":"SUBTOTAL(9,CP22:CP24)","v":8},{"$f":"SUM(CM25:CP25)","v":9}]
[3,24,2498,13541,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-05-25T12:34:00","ابرار بندر الشمري","More than 72 Hours","2024-05-25","11:01:00","ابرار بندر الشمري","2024-05-25","12:34:00","2024-05-29","15:53:00","ابرار بندر الشمري","2024-06-01","12:06:00","ابرار بندر الشمري",6.9805555555576575,{"$nulls":3},-45444.504166666666,{"$nulls":3},0,{"$nulls":4},-45444.504166666666,"2024-06-11","19:22:00","امال ماهل القحطاني",10.30277777777519,null,null,-45444.504166666666,{"$nulls":3},-45444.504166666666,14370,"Dr. Omar Mohamed Ismail Osman","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","ذهبت بسبب ألم في الكاحل. تم فحصي لكن التشخيص كان غير واضح جدًا، ولم يكن الطبيب متأكدًا من سبب المشكلة أو العلاج المناسب. طلب إجراء تحليل حمض اليوريك في حال استمرار الألم. شعرت بعدم الرضا عن الاستشارة وشعرت بأنني أضعت وقتي ومالي. كان الطبيب مهذبًا، لكنه يفتقر إلى المعرفة والخبرة الكافية. بعد عدة أيام ذهبت إلى مستشفى آخر وحصلت على استشارة أفضل.","Went with ankle pain. Examined and said very vague. Was not sure what the problem was. Did not\nknow what treatment to provide. Requested uric acid investigation if pain persisted. Felt very\nunsatisfied with consultation and felt had wasted my time and money. Doctor was polite but lacks\nknowledge and expertise. Few days later went to another hospital and received better consultation.",null,"Patient",{"$nulls":4},"MOH",{"$f":"BK24","v":11},{"$f":"BK26/44","v":{"v":0.25,"d":"25.00%"}},{"$nulls":11},"Total",{"$f":"SUBTOTAL(9,BY23:BY25)","v":16},{"$f":"BZ23+BZ24+BZ25","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CA23:CA25)","v":0},{"$f":"SUBTOTAL(9,CB23:CB25)","v":0},{"$f":"SUBTOTAL(9,CC23:CC25)","v":3},{"$f":"SUBTOTAL(9,CD23:CD25)","v":13},{"$f":"SUM(CA26:CD26)","v":16}]
[null,25,2503,30247709,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-05-25T21:50:00","امال ماهل القحطاني","More than 72 Hours","2024-05-25","16:15:00","امال ماهل القحطاني","2024-05-25","21:50:00","2024-06-01","18:01:00","ابرار بندر الشمري","2024-06-01","18:03:00","ابرار بندر الشمري",6.84236111111386,"2024-06-05","19:00:00","امال ماهل القحطاني",4.039583333331393,{"$nulls":3},-45448.791666666664,{"$nulls":4},-45444.75208333333,{"$nulls":3},-45444.75208333333,"2024-06-11","17:46:00",9.988194444442343,"2024-06-11","17:46:00","امال ماهل القحطاني",9.988194444442343,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.3.Rough treatment","كنت في المختبر لأخذ عينة من الدم و لأكن الممرضه التي حاولت سحب الدم ادخلت الابرة في المكان الخطأ و\nحسيت بألم من مكان النغزة إلى الأصبع الكبير من اليد اليسرى و كانّه احساس كهرباء في اليد و صرخت من الألم\nوقفت و اخرجت الابرة و قامت بوضع كمادات بارده على مكان الابرة و أتت ممرضة أخرى و أخذت مني العينة من\nاليد الأخرى . علما بأني أعاني من ألم في اليد اليمنى وكنت أراجع دكتور العظام الدكتور محمد العطاس. رجع الألم\nمن بكرا و اصبح يتكرر الألم عند تحريك يدي بطريقة معينة و خاصة عندما أصحو من النوم وهو احساس كهرباء\nفي الإصبع الكبير من اليد اليسرى راجعت الدكتور محفوظ يوم السبت دكتور أعصاب و اخبرني ان الاعصاب\nسليمه ربما هي ادخلت الابرة في العضله و علي مراجعة دكتور العظام. من الأربعاء إلى السبت ومازال في ألم في\nالإصبع.","I was at the laboratory to have a blood sample taken, but the nurse who attempted to draw my blood inserted the needle in the wrong place. I felt pain radiating from the injection site to my left thumb, like an electric sensation in my hand, and I screamed from the pain. She paused and removed the needle, applying cold compresses to the injection site. Another nurse then took my sample from my other arm.\n\nPlease note that I was already experiencing pain in my right hand, and I was seeing Dr. Muhammad Al-Attas, an orthopedic doctor. The pain returned the following day and started to recur when I moved my hand in a certain way, especially when I woke up. It felt like an electric sensation in my left thumb. I reviewed with Dr. Mahfouz, a neurologist, on Saturday, and he informed me that the nerves were fine, suggesting that the needle might have been inserted into the muscle. He advised me to follow up with my orthopedic doctor. From Wednesday to Saturday, the pain in my thumb persists.\n",null,"Patient"]
[null,26,2511,30255213,"مراجع","العيادات الخارجية","الطبي","عيادات الغدد الصماء","2024-05-26T16:02:00","ابرار بندر الشمري","72 Hours","2024-05-26","15:55:00","ابرار بندر الشمري","2024-05-26","16:02:00","2024-05-29","15:52:00","ابرار بندر الشمري","2024-05-29","15:56:00","ابرار بندر الشمري",2.9958333333343035,"2024-05-29","16:04:00","امال ماهل القحطاني",0.005555555551836733,{"$nulls":3},-45441.669444444444,{"$nulls":4},-45441.66388888889,{"$nulls":3},-45441.66388888889,"2024-06-01","12:05:00",2.8395833333270275,"2024-06-01","12:05:00","ابرار بندر الشمري",2.8395833333270275,4961,"Dr. Anwar Ali Jamah","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.5.Rushed, not time to see patients","تم الحضور الى عيادة الدكتور انور الجماحوكان غير متجاوب وعلى عجلة ولم استفيج من موعدي","I attended Dr. Anwar Al-Jamahi's clinic, and he was unresponsive and in a hurry, and I did not benefit from my appointment.\n",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":22},"Patient Relatives",{"$f":"CK25","v":9},{"$f":"CK28/44","v":{"v":0.20454545454545456,"d":"20.45%"}}]
[null,27,2514,30159659,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-05-27T12:58:00","ابرار بندر الشمري","24 Hours","2024-05-27","12:58:00","ابرار بندر الشمري","2024-05-27","12:58:00",{"$nulls":3},"2024-05-27","15:11:00","ابرار بندر الشمري",0.0923611111138598,{"$nulls":3},-45439.63263888889,{"$nulls":3},0,{"$nulls":4},-45439.63263888889,{"$nulls":3},-45439.63263888889,"2024-05-28","10:57:00",0.8236111111109494,"2024-05-28","10:57:00","ابرار بندر الشمري",0.8236111111109494,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تم كتابة تقرير اعفاء من لقاح الحج من قبل الدكتور المعالج ولم يتم رفعه عبر منصة صحتي .","A report for exemption from the Hajj vaccine was written by the treating doctor, but it has not been submitted through the Sehha platform.\n",null,"Patient",{"$nulls":4},{"$f":"BM24","v":4},{"$f":"BN24","v":2},{"$f":"BO24","v":0},{"$f":"BP24","v":5},{"$nulls":10},"Patient",{"$f":"BY26","v":16},{"$f":"BY29/48","v":{"v":0.3333333333333333,"d":"33.33%"}}]
[null,28,2515,30329133,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-05-27T16:36:00","ابرار بندر الشمري","48 Hours","2024-05-27","16:36:00","ابرار بندر الشمري","2024-05-27","16:36:00",{"$nulls":3},"2024-05-27","16:54:00","ابرار بندر الشمري",0.012500000004365575,"2024-05-28","09:46:00","ابرار بندر الشمري",0.702777777776646,{"$nulls":3},-45440.40694444445,{"$nulls":4},-45439.70416666667,{"$nulls":3},-45439.70416666667,null,null,-45439.70416666667,"2024-05-29","15:47:00","ابرار بندر الشمري",1.953472222216078,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","تم اسعافي لعمي والتوجه الى مستشفى الحمادي وتلقي مخالفات مروريه اثناء التوجه للمستشفى وعند الطلب من المدير المناوب تقرير يثبت اسعافي للحالة وارفاقه للاعتراض على المخالفات المروريه تم الرفض من قبل المدير المناوب في فترة منتصف الليل . ","I rushed to assist my uncle and headed to Al Hammadi Hospital, where I received traffic violations on the way. When I requested a report from the duty manager to prove that I was responding to the situation and to attach it for appealing the traffic violations, the duty manager refused my request in the middle of the night.\n",null,"Patient",{"$nulls":4},{"$f":"BJ29/BK26","v":{"v":0.36363636363636365,"d":"36.36%"}},{"$f":"BK29/BK26","v":{"v":0.18181818181818182,"d":"18.18%"}},{"$f":"BL29/BK26","v":{"v":0,"d":"0.00%"}},{"$f":"BM29/BK26","v":{"v":0.45454545454545453,"d":"45.45%"}},{"$nulls":22},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,29,2517,30311060,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة لحديثي الولادة","2024-05-28T11:06:00","ابرار بندر الشمري","24 Hours","2024-05-28","11:06:00","ابرار بندر الشمري","2024-05-28","11:06:00",{"$nulls":3},"2024-05-28","11:20:00","ابرار بندر الشمري",0.009722222217533272,"2024-05-28","14:55:00","ابرار بندر الشمري",0.14930555556202307,{"$nulls":3},-45440.62152777778,{"$nulls":4},-45440.47222222222,{"$nulls":3},-45440.47222222222,"2024-05-28","15:08:00",0.15833333334012423,"2024-05-28","15:08:00","ابرار بندر الشمري",0.15833333334012423,16465,"Dr. Tageldin Ahmed Mahmoud Aly","Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تم افادتي من قبل الطبيب المعالج لطفله بإن تم اعطاء الطفلة تطعيمة الشهرين ولم يتم تسجيلها (منصة صحتي )","I was informed by the treating doctor that the two-month vaccination for the child was given but not registered on the Sehha platform.\n",null,"Patient",{"$nulls":18},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":8},{"$f":"CM25","v":0},{"$f":"CN25","v":1},{"$f":"CO25","v":0},{"$f":"CP25","v":8}]
[null,30,2518,1423766,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-05-29T09:16:00","ابرار بندر الشمري","More than 72 Hours","2024-05-28","15:18:00","ابرار بندر الشمري","2024-05-29","09:16:00","2024-05-29","15:50:00","ابرار بندر الشمري","2024-05-29","15:54:00","ابرار بندر الشمري",0.2763888888875954,"2024-06-01","12:11:00","ابرار بندر الشمري",2.845138888893416,{"$nulls":3},-45444.50763888889,{"$nulls":4},-45441.6625,{"$nulls":3},-45441.6625,"2024-06-12","14:16:00",13.931944444448163,"2024-06-12","14:16:00","ابرار بندر الشمري",13.931944444448163,17046,"Dr. Aamir Usman Baig","Management complaints","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم حضوري لعيادة الدكتور المذكور وتلقي اسلوب غير مهني  ","I attended the clinic of the mentioned doctor and received unprofessional treatment.\n",null,"Patient",{"$nulls":4},"In-Patient",2,{"$f":"BK32/BK35","v":{"v":0.18181818181818182,"d":"18.18%"}},{"$nulls":11},{"$f":"CA26","v":0},{"$f":"CB26","v":0},{"$f":"CC26","v":3},{"$f":"CD26","v":13},{"$nulls":8},{"$f":"CJ31/CK28","v":{"v":0,"d":"0.00%"}},{"$f":"CK31/CK28","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"CL31/CK28","v":{"v":0,"d":"0.00%"}},{"$f":"CM31/CK28","v":{"v":0.8888888888888888,"d":"88.89%"}}]
[null,31,2524,30327102,"ذوي المراجع","التنويم","الطبي","تنويم الجراحة العامة","2024-05-29T13:42:00","امال ماهل القحطاني","48 Hours","2024-05-29","13:42:00","امال ماهل القحطاني","2024-05-29","13:42:00",{"$nulls":3},"2024-05-29","13:49:00","امال ماهل القحطاني",0.004861111112404615,"2024-05-30","15:00:00","امال ماهل القحطاني",1.0493055555562023,{"$nulls":3},-45442.625,{"$nulls":4},-45441.575694444444,{"$nulls":3},-45441.575694444444,"2024-05-30","20:55:00",1.2958333333372138,"2024-05-30","20:55:00","امال ماهل القحطاني",1.2958333333372138,16210,"Dr. Mohammed Zuhair Ahmed Ismael","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","بسم االله الرجمن الرحيم سعادة ادارة مستشفى الحمادي المحترمين افيدكم اني والدة المريضة / نوف خالد ال\nساري .. لديكم بقسم التنويم الجراحي لدي شكوى على المسمى الدكتور / محمد اسماعيل. بدايةً كان لدى ابنتي\nغيار اثر حروق من الدرجة الثالثة وبحضور د/صالح الغامدي برفقته د/محمد اسماعيل وعدد من الممرضات اذ\nاثناء الغيار كانت المريضة المذكورة اعلاه ذو العامين تبكي وتصرخ من الألم حيث بدأ في وجه د محمد اسماعيل\nالانزعاج فقام بتسكيتها بأسلوب غير لائق لطفلة وهذه كانت ملاحظتي الاولى لديه حيث توالت منه عدة ملاحظات\nاخرى سأذكرها ايضاً كان لدى ابنتي غيار ايضا في وقت اخر وكان بتواجده مع الممرضات وبدر منه نفس الاسلوب\nوالإنزعاج ولم يكمل الضماد بحجة ان لديه مرضى اخرين يود المرور عليهم على عجل اما في احد المرات كان لدى\nابنتي المريضة تركيب كانيولا بحضور الممرضات ولم يستطيعوا ايجاده لثلاث مرات اذ استدعيت الطبيب وكان هو\nمن ينوب فطلب حضور الممرضة المختصة في قسم النيكو وكان في وقتها ابنتي تبكي من الألم لكثرة محاولاتهم\nولعدم قبولها لأي منهم لمحاولة تهدئتها وهي في حضن والدها وإذ به يصرخ بقول ( خلاص اسكتي يله ) بطريقة\nوكان الطفلة تفهم مايقول لم اعلق بأي كلمة وقتها لاني كنت مشغولة بتهدئة ابنتي المتألمة وفي يوم السبت بتاريخ\n25 مايو 2024 الساعة 5 مساءاً كان مرور الاطباء فإذا به هو من ينوب واخبرني بأن هناك عملية ستجرى لأبنتي عند\nعدٍ صباح وكانت معي ابنتي الأخرى ذات العامين في زيارة لي ولأختها التوأم ولأنه يهمني نفسية ابنتي المريضة كان\nمن الضرورة وجود اختها بجانبها لما تمر فيه ابنتي المريضة من ألم وتعب في هذا العمر ولما رآهم بدأ الانزعاج\nيظهر في وجهه وقال قبل خروجه من الغرفة (بدون ازعاج لو سمحتوا) !! بعدها صدر القليل من الضحك واللعب\nمنهما لمدة لا تتجاوز الـ 5 دقائق اذا به يتصل على هاتف الغرفة وقال بأسلوب امر (خلي الاولاد يسكتوا في مرضى\nفي القسم) خالً من الرقي والادب فرديت بكلمة وهي (ان شاء االله ) اقفلت الخط محاولة مني بإسكات اطفالي فإذا\nبالأخصائية الاجتماعية جاءت تتكلم معي بنفس الموضوع وكأن اطفالي هم من يوجد في كامل القسم اذا كان في\nوقتها اصوات اطفال آخرين في اسياب المستشفى اما اطفالي كانو داخل غرفة التنويم الخاصة بنا .. تفهمت\nالموضوع بكل صدر رحب ايضا الأخصائية كانت في قمة التفاهم علما انه ليس هناك ازعاج اخر صدر منا ولكن\nيبدو انه لم يكتفي بارسال الاخصائية ولأن هو من كان منزعج وليس المرضى جاء للغرفة وقام بطرد ابنتي والعاملة\nبأن يذهبوا للمنزل ولما رأته ابنتي المريضة ولأنها تخاف الأطباء بشكل عام صرخت وبكت وقام بإسكاتها والصراخ\nويأشر بيده في وجهها ويقول (اسكتي انتي ) بحضور الأخصائية الإجتماعية / تغريد لم اعد اتحمل اسلوبه وقلت له\nسوف اسجل عليك ملاحظتي وللاسف كان رده لي (سجلي ملاحظتين مو وحده ) .","Dear Al Hammadi Hospital Administration,\n\nI would like to inform you that I am the mother of the patient, Nouf Khaled Al-Sari, who is currently admitted in the Surgical Inpatient Department at your hospital. I would like to submit a complaint against Dr. Mohammed Ismail.\n\nMy daughter has been undergoing dressing changes for third-degree burns. During one of the dressing procedures, Dr. Saleh Al-Ghamdi was present along with Dr. Mohammed Ismail and several nurses. While the dressing was being changed, my two-year-old daughter was crying and screaming in pain. Dr. Mohammed Ismail appeared visibly annoyed and attempted to silence her in an inappropriate manner for a child. This was my first observation regarding his behavior, and unfortunately, several other incidents followed.\n\nOn another occasion during a dressing change, he was present with the nurses and displayed the same irritation. He did not complete the dressing properly, stating that he had other patients to see and was in a hurry.\n\nIn another instance, my daughter needed IV cannula insertion. The nurses attempted three times without success. I requested that a doctor attend, and Dr. Mohammed Ismail was the covering physician. He asked for a specialized NICU nurse to assist. During this time, my daughter was crying in pain due to the repeated attempts. While she was in her father’s arms and no one was able to calm her, Dr. Mohammed Ismail shouted at her, saying, “Enough, be quiet,” in a harsh tone, as if she were able to understand him. I did not respond at the time, as I was focused on calming my daughter.\n\nOn Saturday, May 25, 2024, at 5:00 PM, during the doctors’ round, he was the covering physician and informed me that my daughter would undergo surgery the following morning. At that time, my other two-year-old daughter was visiting her twin sister. Considering my sick daughter’s emotional state and the pain she has been experiencing at such a young age, it was important for her twin sister to be present to support her psychologically.\n\nWhen he saw them, he appeared irritated and, before leaving the room, said, “No disturbance, please.” After a few minutes of light laughter and play between the two children (not exceeding five minutes), he called the room phone and ordered in a commanding tone, “Make the kids quiet; there are patients in the department.” His tone lacked politeness and professionalism. I responded, “Insha’Allah,” and ended the call while trying to calm my children.\n\nShortly afterward, the social worker came to speak with me about the same issue, as though my children were the only source of noise in the entire department, even though there were other children’s voices in the hospital corridors at that time. My children were inside our private inpatient room. I handled the situation calmly, and the social worker was very understanding. There was no further disturbance from us.\n\nHowever, it seemed that he was not satisfied with sending the social worker. Since it was his personal irritation rather than complaints from other patients, he came to the room and ordered my other daughter and the housemaid to leave and go home. When my sick daughter saw him—because she is generally afraid of doctors—she began screaming and crying. He then shouted at her and gestured his hand in her face, saying, “You, be quiet,” in the presence of the social worker, Ms. Taghreed.\n\nAt that point, I could no longer tolerate his behavior and told him that I would file a complaint against him. Unfortunately, his response was, “File two complaints, not just one.”",null,"Patient",{"$nulls":4},"Out-Patient",7,{"$f":"BK33/BK35","v":{"v":0.6363636363636364,"d":"63.64%"}},{"$nulls":11},{"$f":"BX32/BY29","v":{"v":0,"d":"0.00%"}},{"$f":"BY32/BY29","v":{"v":0,"d":"0.00%"}},{"$f":"BZ32/BY29","v":{"v":0.1875,"d":"18.75%"}},{"$f":"CA32/BY29","v":{"v":0.8125,"d":"81.25%"}}]
[4,32,2525,30151231,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2024-05-29T14:42:00","ابرار بندر الشمري","More than 72 Hours","2024-05-29","14:37:00","ابرار بندر الشمري","2024-05-29","14:42:00","2024-05-29","15:26:00","ابرار بندر الشمري","2024-05-29","15:26:00","ابرار بندر الشمري",0.030555555553291924,"2024-05-29","16:07:00","امال ماهل القحطاني",0.028472222220443655,"2024-06-01","12:04:00","ابرار بندر الشمري",2.8312500000029104,"2024-06-01","12:04:00","ابرار بندر الشمري",null,2.859722222223354,"2024-06-26","12:26:00","امال ماهل القحطاني",27.875,null,null,-45441.643055555556,{"$nulls":3},-45441.643055555556,8825,"Dr. Yousef El Nemrawi","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم حضور انا والمراجع ابني وتم رفع لتامين دون التوضيح للمبررات الطبية بالاضافة بالتحدث بااسلوب غير مهني قائلا (بان لدي كرشه ) ","I attended with my son (the patient), and a request was submitted to the insurance company without clearly explaining the medical justifications. Additionally, he spoke in an unprofessional manner, stating, “You have a big belly (a potbelly).”",null,"Patient",{"$nulls":4},"ER",2,{"$f":"BK34/BK35","v":{"v":0.18181818181818182,"d":"18.18%"}}]
[null,33,2528,30325218,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-05-29T18:11:00","امال ماهل القحطاني","More than 72 Hours","2024-05-29","18:11:00","امال ماهل القحطاني","2024-05-29","18:11:00",{"$nulls":3},"2024-05-30","14:00:00","امال ماهل القحطاني",0.8256944444437977,{"$nulls":3},-45442.583333333336,{"$nulls":3},0,{"$nulls":4},-45442.583333333336,{"$nulls":3},-45442.583333333336,"2024-06-11","17:52:00",12.161111111105129,"2024-06-11","17:52:00","امال ماهل القحطاني",12.161111111105129,13382,"Dr. Anwer Sheik Hassan Ahmed","Management complaints","4. Accessibility","4.3.Delays","4.3.6.Treatment delay","تم حضور مريض لديكم بالطوارئ بغرفة العزل وتم سحب دم وابلاغكم من قبل المريض ان لديه شك بوجود بتولزم وتم التوضيح من قبل الاطباء لا يوجد هذا التحليل لدينا وتم خروج المريض بناء على ذلك. وبعد اربع ساعات تم التواصل مع المريض من قبل قسم الطوارئ وابلاغه بالحضور لسحب الدم مره اخرى وتم الحضور بالفعل وسحب الدم والى الان لم يتم افادته فيما يخص التحليل او النتائج . ","A patient presented to your Emergency Department and was placed in the isolation room. Blood samples were taken, and the patient informed the medical staff that he suspected possible botulism. The doctors clarified at that time that this specific test was not available at your facility, and the patient was discharged accordingly.\n\nAfter four hours, the patient was contacted by the Emergency Department and asked to return for another blood sample. He complied and returned, and blood was drawn again. However, up to this moment, he has not been informed of any updates regarding the test or its results.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK32+BK33+BK34","v":11},{"$f":"SUM(BL32:BL34)","v":{"v":1,"d":"100%"}},{"$nulls":11},"In-Patient",0,{"$f":"BY35/BY38","v":{"v":0,"d":"0.00%"}},{"$nulls":9},"In-Patient",2,{"$f":"CK35/CK38","v":{"v":0.2222222222222222,"d":"22.22%"}}]
[null,34,2529,30300940,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-05-29T19:37:00","امال ماهل القحطاني","More than 72 Hours","2024-05-29","19:17:00","امال ماهل القحطاني","2024-05-29","19:37:00","2024-05-30","18:56:00","امال ماهل القحطاني","2024-05-30","19:17:00","امال ماهل القحطاني",0.9861111111094942,{"$nulls":3},-45442.80347222222,{"$nulls":3},0,{"$nulls":4},-45442.80347222222,{"$nulls":3},-45442.80347222222,"2024-06-05","15:01:00",5.822222222224809,"2024-06-05","15:01:00","امال ماهل القحطاني",5.822222222224809,6884,"Dr. Majidah Malak","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","دخلت عند دكتوره اول زياره كان بتاريخ ٢٦/٥ يوم الاحد حاول اتكلم مع الدكتوره واشرح كل المشكله والتاريخ\nالمرضي بس كانت ماتسمع لي نهائي واسلوبها جدا سيء معي وقلت ممكن بسبب الزحمه او لانه نهاية دوام رجعت لها بعد اربع ايام اللي هو يوم الاربعاء بتاريخ ٢٩/٠٥ وكنت اول مريضه عندها وكان نفس الشي اسلوب سيء وماتسمع لي كان عندي استفسارات كثيره بخصوص الحاله المريضه م خلتني اسال ولا خلتني اشرح وافهم كل شي وصرفة لي دواء وايضاً كريم والمفترض انها تشرح لي عن الدواء كم مره اخذه وكيف احط الكريم ولكن صرفتهم وبس\nوقالت روحي لصيدليه قلت بعد م اخلص المضاد احجز موعد ثاني قالت لاتجين الا اذا حسيتي بان الاعراض رجعت\nوالمفترض بعد المضاد ارجع اشوف الوضع تمام ولا باقي اكمل على المضاد ولما سالتها ليش رجع لي مره ثانيه\nقالت ( شو بيعرفني) ابداً ماستفدت بالمراجعه الا الادويه فقط لا كيف جاني المرض ولا كيف الوقايه ولا كيف\nاستخدام العلاج ولا شي ثاني. ","I visited the doctor for the first time on Sunday, 26/05. I tried to speak with her and explain my full medical history and the issue I was experiencing, but she did not listen to me at all. Her manner was very poor. I initially assumed it might have been due to the clinic being crowded or because it was near the end of her shift.\n\nHowever, I returned four days later, on Wednesday, 29/05, and I was her first patient of the day. Unfortunately, her attitude was the same — unprofessional and dismissive. I had many questions regarding my condition, but she did not allow me to ask or properly explain my situation. She prescribed medication and a cream, but she did not explain how often I should take the medication or how to use the cream. She simply prescribed them and told me to go to the pharmacy.\n\nI asked whether I should book a follow-up appointment after finishing the antibiotic, but she said, “Do not come back unless you feel the symptoms return.” Normally, after completing an antibiotic course, a follow-up is needed to ensure the condition has fully resolved.\n\nWhen I asked her why the condition had returned again, she responded, “How would I know?”\n\nI did not benefit from the visit except for receiving the medication. I was not informed about the cause of the illness, prevention methods, proper use of the treatment, or any further guidance.",null,"Patient",{"$nulls":4},"Medical",3,{"$f":"BK36/BK39","v":{"v":0.2727272727272727,"d":"27.27%"}},{"$nulls":11},"Out-Patient",16,{"$f":"BY36/BY38","v":{"v":1,"d":"100.00%"}},{"$nulls":9},"Out-Patient",6,{"$f":"CK36/CK38","v":{"v":0.6666666666666666,"d":"66.67%"}}]
[null,35,2530,30253995,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-05-29T19:28:00","امال ماهل القحطاني","More than 72 Hours","2024-05-29","19:19:00","امال ماهل القحطاني","2024-05-29","19:28:00","2024-05-30","18:48:00","امال ماهل القحطاني","2024-05-30","19:11:00","امال ماهل القحطاني",0.9881944444423425,{"$nulls":3},-45442.799305555556,{"$nulls":3},0,{"$nulls":4},-45442.799305555556,{"$nulls":3},-45442.799305555556,"2024-06-05","18:35:00",5.974999999998545,"2024-06-05","18:35:00","امال ماهل القحطاني",5.974999999998545,15810,"Dr. Subhi Mahmood Subhi Nassar","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","وصلت بالموعد المناسب وتم تاخيري ٣ دقائق بسبب الدور عند موظفة الاستقبال ورفض الدكتور استقبالي\nعلما بان حالتي الصحيه كانت سيئة للغاية، حاولت التواصل معه بسبب حالتي و كان اسلوبه جدا غير لائق و رفض\nان يتكلم و طلب مني ان اشتكي عليه بداعي السخرية ..","I arrived on time for my appointment; however, I was delayed by only three minutes due to waiting at the reception desk. Despite this, the doctor refused to see me.\n\nPlease note that my health condition was extremely poor at the time. I attempted to speak with him and explain my situation, but his manner was very inappropriate. He refused to communicate and sarcastically told me to go ahead and file a complaint against him.",null,"Hospital",{"$nulls":4},"Admin",8,{"$f":"BK37/BK39","v":{"v":0.7272727272727273,"d":"72.73%"}},{"$nulls":11},"ER",0,{"$f":"BY37/BY38","v":{"v":0,"d":"0.00%"}},{"$nulls":9},"ER",1,{"$f":"CK37/CK38","v":{"v":0.1111111111111111,"d":"11.11%"}}]
[null,36,2532,30330463,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2024-05-30T18:20:00","امال ماهل القحطاني","More than 72 Hours","2024-05-30","18:20:00","امال ماهل القحطاني","2024-05-30","18:20:00","2024-05-30","18:44:00","امال ماهل القحطاني","2024-05-30","18:58:00","امال ماهل القحطاني",0.026388888887595385,{"$nulls":3},-45442.79027777778,{"$nulls":3},0,{"$nulls":4},-45442.79027777778,{"$nulls":3},-45442.79027777778,"2024-05-30","18:44:00",-0.00972222222480923,"2024-06-03","18:44:00","امال ماهل القحطاني",3.9902777777751908,null,"NEHAL ALSAYARI - RADIOLOGIST","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","تم تواصل مع موظفة قسم الاستقبال وتم توجيهي لموافقات الصيدليه لوجود مشكله لدي وبعد الرجوع لنفس الموظفه وابلاغاها بحضور الموافقه واتمام الامر تم تدخل اخصائية الاشاعة نهال رغم اني لم اوجه لها اي سوال  واساءة الادب الاحترام  معي والتحدث بطريقه لا تليق بالمستشفى رغم اني لم اطلب ولم اتحدث اليها وقمت بطلب معرفة اسمها قامت بتجاهلي والذهاب بدون اعطائي اي معلومه  .","I contacted the reception staff and was directed to the pharmacy approvals department due to an issue with my request. After obtaining the approval, I returned to the same reception employee and informed her that the matter had been completed.\n\nAt that point, Radiology Specialist Nehal intervened, even though I had not directed any question or request to her. She spoke to me in a disrespectful and inappropriate manner that does not reflect the standards of the hospital. I had neither addressed her nor requested anything from her.\n\nWhen I asked for her name, she ignored me and walked away without providing any information.",null,"Hospital",{"$nulls":4},"Nursing",0,{"$f":"BK38/BK39","v":{"v":0,"d":"0.00%"}},{"$nulls":11},"Total",{"$f":"BY35+BY36+BY37","v":16},{"$f":"SUM(BZ35:BZ37)","v":{"v":1,"d":"100%"}},{"$nulls":9},"Total",{"$f":"CK35+CK36+CK37","v":9},{"$f":"SUM(CL35:CL37)","v":{"v":1,"d":"100%"}}]
[{"$nulls":61},"Total",{"$f":"BK36+BK37+BK38","v":11},{"$f":"BL36+BL37++BL38","v":{"v":1,"d":"100%"}},{"$nulls":11},"Medical",15,{"$f":"BY39/BY43","v":{"v":0.9375,"d":"93.75%"}},{"$nulls":9},"Medical",7,{"$f":"CK39/CK43","v":{"v":0.7777777777777778,"d":"77.78%"}}]
[{"$nulls":75},"Admin",1,{"$f":"BY40/BY43","v":{"v":0.0625,"d":"6.25%"}},{"$nulls":9},"Admin",2,{"$f":"CK40/CK43","v":{"v":0.2222222222222222,"d":"22.22%"}}]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average",{"$nulls":12},"Total Complaints",{"$f":"B51","v":36},{"$nulls":18},"Nursing ",0,{"$f":"BY41/BY43","v":{"v":0,"d":"0.00%"}},{"$nulls":9},"Nursing ",0,{"$f":"CK41/CK43","v":{"v":0,"d":"0.00%"}}]
["Week 1",2,null,null,"MOH",11,{"$f":"F42/F46","v":{"v":0.3055555555555556,"d":"30.56%"}},null,"Medical",null,null,"ابرار بندر الشمري",16,{"$f":"M42/M46","v":{"v":0.4444444444444444,"d":"44.44%"}},3,2,1,10,{"$f":"O43+P43+Q43+R43","v":{"v":1,"d":"100.00%"}},null,"ابرار بندر الشمري",7,{"$f":"V42/Z44","v":{"v":0.19444444444444445,"d":"19.44%"}},9,{"$f":"X42/Z44","v":{"v":0.25,"d":"25.00%"}},{"$f":"X42+V42","v":16},{"$nulls":5},2,null,null,1,"ابرار بندر الشمري",{"$nulls":4},"أطباء الطوارئ",1,{"$f":"AVERAGE(AR42:AX42)","v":12.14},12.14,{"$nulls":11},"Satisfaction Table",{"$nulls":19},"Support Services ",0,{"$f":"BY42/BY43","v":{"v":0,"d":"0.00%"}},{"$nulls":9},"Support Services ",0,{"$f":"CK42/CK43","v":{"v":0,"d":"0.00%"}}]
["Week 2",5,null,null,"CCHI",0,{"$f":"F43/F46","v":{"v":0,"d":"0.00%"}},null,"أطباء الطوارئ",1,null,"Percentage",null,null,{"$f":"O42/M42","v":{"v":0.1875,"d":"18.75%"}},{"$f":"P42/M42","v":{"v":0.125,"d":"12.50%"}},{"$f":"Q42/M42","v":{"v":0.0625,"d":"6.25%"}},{"$f":"R42/M42","v":{"v":0.625,"d":"62.50%"}},null,null,"امال ماهل القحطاني",6,{"$f":"V43/Z44","v":{"v":0.16666666666666666,"d":"16.67%"}},14,{"$f":"X43/Z44","v":{"v":0.3888888888888889,"d":"38.89%"}},{"$f":"V43+X43","v":20},{"$nulls":8},1,"امال ماهل القحطاني",{"$nulls":4},"قسم الأشعة",2,7.88,7.88,"3.97",{"$nulls":10},"Total Responces",{"$nulls":19},"Total",{"$f":"BY39+BY40+BY41+BY42","v":16},{"$f":"BZ39+BZ40+BZ41+BZ42","v":{"v":1,"d":"100%"}},{"$nulls":9},"Total",{"$f":"CK39+CK40+CK41+CK42","v":9},{"$f":"CL39+CL40+CL41+CL42","v":{"v":1,"d":"100%"}}]
["Week 3",10,null,null,"Patients",16,{"$f":"F44/F46","v":{"v":0.4444444444444444,"d":"44.44%"}},null,"قسم الأشعة",2,null,"امال ماهل القحطاني",20,{"$f":"M44/M46","v":{"v":0.5555555555555556,"d":"55.56%"}},1,1,2,16,{"$f":"O45+P45+Q45+R45","v":{"v":1,"d":"100.00%"}},null,"Total",{"$f":"SUM(V42:V43)","v":13},{"$f":"W42+W43","v":{"v":0.3611111111111111,"d":"36.11%"}},{"$f":"X42+X43","v":23},{"$f":"Y42+Y43","v":{"v":0.6388888888888888,"d":"63.89%"}},{"$f":"Z42+Z43","v":36},{"$nulls":9},"مي سليمان الدخيل",{"$nulls":4},"تنويم الجراحة العامة",1,1.29,1.29,{"$nulls":11},"Escalated Without Response"]
["Week 4",6,null,null,"Patient relatives",9,{"$f":"F45/F46","v":{"v":0.25,"d":"25.00%"}},null,"تنويم الجراحة العامة",1,null,"Percentage",null,null,{"$f":"O44/M44","v":{"v":0.05,"d":"5.00%"}},{"$f":"P44/M44","v":{"v":0.05,"d":"5.00%"}},{"$f":"Q44/M44","v":{"v":0.1,"d":"10.00%"}},{"$f":"R44/M44","v":{"v":0.8,"d":"80.00%"}},{"$nulls":7},{"$f":"Y44+W44","v":{"v":1,"d":"100.00%"}},{"$nulls":14},"عيادات الأسنان",2,24.09,24.09,"28.04",{"$nulls":10},"Closed Without Response"]
["Week 5",13,null,null,"Total",{"$f":"F42+F43+F44+F45","v":36},{"$f":"G42+G43+G44+G45","v":{"v":1,"d":"100.00%"}},null,"عيادات الأسنان",2,null,"Total",{"$f":"M42+M44","v":36},{"v":1,"d":"100.00%"},4,3,3,26,{"$f":"O47+P47+Q47+R47","v":{"v":1,"d":"100.00%"}},{"$nulls":21},"عيادات الباطنية",1,27.87,27.87,{"$nulls":11},"Satisfied"]
["Total",{"$f":"SUM(B42:B46)","v":36},null,null,"In-Patient",4,{"$f":"F47/F50","v":{"v":0.1111111111111111,"d":"11.11%"}},null,"عيادات الباطنية",1,{"$nulls":4},{"$f":"O46/M46","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"P46/M46","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$f":"Q46/M46","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$f":"R46/M46","v":{"v":0.7222222222222222,"d":"72.22%"}},{"$nulls":22},"عيادات الجهاز الهضمي والمناظير",2,{"v":15.1,"d":"15.10"},{"v":15.1,"d":"15.10"},"5.96",{"$nulls":10},"Neutral"]
[{"$nulls":4},"Out-Patient",29,{"$f":"F48/F50","v":{"v":0.8055555555555556,"d":"80.56%"}},null,"عيادات الجهاز الهضمي والمناظير",2,{"$nulls":21},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات العيون",1,15.13,15.13,{"$nulls":11},"Dissatisfied"]
["1st Half",13,null,null,"ER",3,{"$f":"F49/F50","v":{"v":0.08333333333333333,"d":"8.33%"}},null,"عيادات العيون",1,{"$nulls":21},4,{"$nulls":3},"ابرار بندر الشمري",{"$nulls":4},"عيادات الغدد الصماء",1,2.83,2.83,{"$nulls":11},"No Response"]
["2nd Half",23,null,null,"Total",{"$f":"F47+F48+F49","v":36},{"$f":"G47+G48+G49","v":{"v":1,"d":"100.00%"}},null,"عيادات الغدد الصماء",1,{"$nulls":24},4,"امال ماهل القحطاني",{"$nulls":4},"عيادات المخ والأعصاب",1,3.96,3.96,{"$nulls":11},"Satisfaction Rate",{"$f":"(BE46/BE43)*100","v":{"$error":"#DIV/0!"}}]
["Total",{"$f":"B49+B50","v":36},null,null,"Medical",25,{"$f":"F51/F55","v":{"v":0.6944444444444444,"d":"69.44%"}},null,"عيادات المخ والأعصاب",1,{"$nulls":25},"مي سليمان الدخيل",{"$nulls":4},"عيادات النساء والولادة",4,7.05,7.05,null,null,"5.81",{"$nulls":8},"Response Rate",{"$f":"BE43/BE41","v":0}]
[{"$nulls":4},"Admin",11,{"$f":"F52/F55","v":{"v":0.3055555555555556,"d":"30.56%"}},null,"عيادات النساء والولادة",4,{"$nulls":30},"عيادات جراحة العظام",2,13.92,null,13.92]
[{"$nulls":4},"Nursing",0,{"$f":"F53/F55","v":{"v":0,"d":"0.00%"}},null,"عيادات جراحة العظام",2,{"$nulls":30},"قسم الصيدلية",2,7.06,7.06,"25.21"]
[{"$nulls":4},"Support Services",0,{"$f":"F54/F55","v":{"v":0,"d":"0.00%"}},null,"قسم الصيدلية",2,{"$nulls":30},"قسم المختبر",4,8.97,8.97,"25.19","1.72","9.97",{"$nulls":8},"The Rightful Side"]
[{"$nulls":4},"Total",{"$f":"F51+F52+F53+F54","v":36},{"$f":"G51+G52+G53+G54","v":{"v":1,"d":"100.00%"}},null,"قسم المختبر",4,{"$nulls":21},"Total Escalated",{"$f":"AF42","v":2},{"$nulls":7},"وحدة العناية المركزة لحديثي الولادة",1,0.14,0.14,{"$nulls":11},"Hospital Right",null,{"$f":"BE55/BE57","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"وحدة العناية المركزة لحديثي الولادة",1,{"$nulls":21},"Total Closed",{"$f":"AF49","v":4},{"$nulls":7},"Total",{"$f":"SUM(AP42:AP55)","v":25},{"$nulls":13},"Patient Right",null,{"$f":"BE56/BE57","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"Total",{"$f":"SUM(J43:J56)","v":25},{"$nulls":45},"Total",{"$f":"BE56+BE55","v":0},{"$f":"BF55+BF56","v":{"$error":"#DIV/0!"}}]
[{"$nulls":31},"Reason For Escalation","Number","Percentage"]
[{"$nulls":31},"عدم رضى المريض",null,{"$f":"AG59/AG62","v":{"$error":"#VALUE!"}}]
[{"$nulls":31},"تأخير الرد من قبل القسم",null,{"$f":"AG60/AG62","v":{"$error":"#VALUE!"}}]
[{"$nulls":8},"Non-Medical",{"$nulls":22},"سبب آخر",null,{"$f":"AG61/AG62","v":{"$error":"#VALUE!"}}]
[{"$nulls":8},"استقبال العيادات الخارجية",4,{"$nulls":21},"Total ",{"$f":"AG59+AG60+AF61","v":{"$error":"#VALUE!"}},{"$f":"AH59+AH61+AH60","v":{"$error":"#VALUE!"}},{"$nulls":6},"Non-Medical",null,"Average"]
[{"$nulls":8},"استقبال المختبر",1,{"$nulls":30},"استقبال العيادات الخارجية",4,{"$f":"AVERAGE(AR63:AW63)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"استقبال العلاج الطبيعي",1,{"$nulls":30},"استقبال المختبر",1,{"$f":"AVERAGE(AR64:AW64)","v":1.52},null,0.04,3,"3.17"]
[{"$nulls":8},"المدير المناوب",1,{"$nulls":30},"استقبال العلاج الطبيعي",1,{"$f":"AVERAGE(AR65:AW65)","v":4.09},4.09]
[{"$nulls":8},"قسم التقارير الطبية",1,{"$nulls":30},"المدير المناوب",1,{"$f":"AVERAGE(AR66:AW66)","v":1.93},1.93]
[{"$nulls":8},"قسم الخدمة الاجتماعية",1,{"$nulls":30},"قسم التقارير الطبية",1,{"$f":"AVERAGE(AR67:AW67)","v":0.81},0.81]
[{"$nulls":8},"قسم الموافقات الطبية",2,{"$nulls":30},"قسم الخدمة الاجتماعية",1,{"$f":"AVERAGE(AR68:BB68)","v":0.27},0.27]
[{"$nulls":8},"Total",{"$f":"SUM(J62:J68)","v":11},{"$nulls":30},"قسم الموافقات الطبية",2,{"$f":"AVERAGE(AR69:AW69)","v":15.96},{"v":14,"d":"14.00"},17.92]
[{"$nulls":40},"Total",{"$f":"SUM(AP63:AP69)","v":11},{"$f":"AVERAGE(AR70:AW70)","v":{"$error":"#DIV/0!"}}]
[]
[]
[{"$nulls":8},"Total",{"$f":"SUM(J57+J69)","v":36},{"$nulls":30},"Total",{"$f":"SUM(AP56+AP70)","v":36}]

{"sheet":"June 2024","index":5,"n_rows":58,"n_cols":96,"rows_kept":58,"merged":[[0,0,1,0],[0,1,1,1],[0,2,1,2],[0,3,1,3],[0,4,1,4],[0,5,1,5],[0,6,1,6],[0,7,1,7],[0,8,1,8],[0,9,1,9],[0,11,0,12],[0,13,1,13],[0,14,0,15],[0,16,0,17],[0,18,1,18],[0,19,0,20],[0,21,1,21],[0,22,1,22],[0,23,0,24],[0,25,1,25],[0,26,1,26],[0,27,0,28],[0,29,1,29],[0,30,1,30],[0,31,0,32],[0,33,1,33],[0,34,1,34],[0,35,1,35],[0,36,0,37],[0,38,1,38],[0,39,1,39],[0,40,0,41],[0,42,1,42],[0,43,0,44],[0,45,1,45],[0,46,1,46],[0,47,1,47],[0,48,1,48],[0,49,1,49],[0,50,1,50],[0,51,1,51],[0,52,1,52],[0,53,1,53],[0,54,1,54],[0,55,1,55],[0,56,1,56],[0,57,1,57],[0,61,1,61],[0,62,1,62],[0,63,1,63],[0,64,1,64],[0,65,1,65],[0,66,1,66],[0,67,1,67],[0,68,1,68],[0,69,1,69],[0,74,1,74],[0,75,1,75],[0,76,1,76],[0,77,1,77],[0,78,1,78],[0,79,1,79],[0,80,1,80],[0,81,1,81],[0,82,1,82],[0,87,1,87],[0,88,1,88],[2,0,11,0],[12,0,17,0],[20,20,20,21],[20,40,20,41],[21,8,21,9],[21,12,22,12],[21,13,22,13],[21,31,23,31],[23,12,24,12],[23,13,24,13],[25,11,26,11],[25,12,26,12],[25,13,26,13],[25,18,26,18],[28,31,30,31],[31,8,31,9],[33,55,33,57],[36,40,36,41],[39,8,39,9],[47,40,47,41]]}
["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",{"$nulls":4},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",{"$nulls":4},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,2549,30327837,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-06-05T19:47:00","ابرار بندر الشمري","72 Hours","2024-06-05","19:47:00","ابرار بندر الشمري","2024-06-05","19:47:00",{"$nulls":3},"2024-06-05","19:57:00","ابرار بندر الشمري",{"$f":"(U3+T3)-(P3+O3)","v":0.006944444445252884},"2024-06-06","09:57:00","ابرار بندر الشمري",{"$f":"(Y3+X3)-(U3+T3)","v":0.5833333333284827},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":-45449.41458333333},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45448.83125},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45448.83125},"2024-06-09","09:50:00",{"$f":"(AP3+AO3)-(U3+T3)","v":3.578472222216078},"2024-06-09","09:50:00","ابرار بندر الشمري",{"$f":"(AS3+AR3)-(U3+T3)","v":3.578472222216078},null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","رفض ادارة المستشفى من رفع (اعفاء من لقاح الحج ) عبر منصة صحتي . ","The hospital administration refused to process and submit a (Hajj vaccination exemption) through the Sehhaty platform.",null,"Hospital",{"$nulls":4},2549,30327837,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-06-05T19:47:00","ابرار بندر الشمري","72 Hours",{"$nulls":4},2589,30194118,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-06-13T20:26:00","امال ماهل القحطاني","More than 72 Hours",{"$nulls":4},2560,30154621,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-06-07T19:34:00","امال ماهل القحطاني","More than 72 Hours"]
[null,2,2550,30063039,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الأمن","2024-06-05T20:11:00","ابرار بندر الشمري","More than 72 Hours","2024-06-05","20:11:00","ابرار بندر الشمري","2024-06-05","20:11:00","2024-06-05","20:11:00","ابرار بندر الشمري","2024-06-05","20:29:00","ابرار بندر الشمري",0.012500000004365575,"2024-06-06","09:58:00","ابرار بندر الشمري",0.5618055555532919,{"$nulls":3},-45449.41527777778,{"$nulls":4},-45448.853472222225,{"$nulls":3},-45448.853472222225,"2024-06-05","21:00:00",0.02152777777519077,"2024-06-09","14:41:00","ابرار بندر الشمري",3.758333333331393,null,null,"Management complaints","3. Institutional issues","3.3.Safety & Security","3.3.2.Poor security response","عدم توفر صندوق امانات والزم المريض توقيع اخلاء مسوولية المستشفى من مطالبة المريض  بالمفقودات .","There was no safe deposit box available, and the patient was required to sign a waiver releasing the hospital from any responsibility for lost belongings.",null,"Patient",{"$nulls":4},2550,30063039,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الأمن","2024-06-05T20:11:00","ابرار بندر الشمري","More than 72 Hours",{"$nulls":4},2597,30211392,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2024-06-22T09:44:00","امال ماهل القحطاني","More than 72 Hours",{"$nulls":4},2569,30330996,"ذوي المراجع","التنويم","الطبي","تنويم الجراحة العامة","2024-06-09T02:20:00","امال ماهل القحطاني","More than 72 Hours"]
[null,3,2560,30154621,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-06-07T19:34:00","امال ماهل القحطاني","More than 72 Hours","2024-06-07","19:34:00","Self","2024-06-07","19:34:00","2024-06-08","14:50:00","امال ماهل القحطاني","2024-06-13","19:38:00","امال ماهل القحطاني",6.002777777779556,"2024-06-22","10:29:00","امال ماهل القحطاني",8.61874999999418,"2024-06-24","17:47:00","امال ماهل القحطاني",2.304166666668607,{"$nulls":4},-45456.81805555556,{"$nulls":3},-45456.81805555556,"2024-07-06","10:30:00",22.619444444440887,"2024-07-06","10:30:00","ابرار بندر الشمري",22.619444444440887,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم زيارة الصيدلية يوم 5 يونيو لصرف اغراض ادوات مضخة السكر ميدترونيك وبقي السنسور ابلغتني الصيدلية\nالسودانيه انه غير متوفر وسوف نعطيك تحويل لصيدليه خارجيه وعند رفع الطلب وصلني رفض بسبب افادتهم\nانه تم صرف ادوات لخمسةاشهر وتم ابلاغهم بان هذا غير صحيح وسوف اشتكي لنزاهه بعد ذلك غيروا اقوالهم وتم افادتي فعلا صرفنا سابقا ٣ شهور ويوجد لدينا الان ويمكنك الحضور للصيدليه لاستلامه وعند زيارة الصيدلية يوم الجمعه 7 يونيو اجابوا الصيدليه بانه في المستودع .","I visited the pharmacy on June 5 to collect Medtronic insulin pump supplies. However, the sensor was not available. The Sudanese pharmacist informed me that it was out of stock and that they would provide me with a referral to an external pharmacy.\n\nAfter submitting the request, I received a rejection stating that supplies for five months had already been dispensed to me. I informed them that this was incorrect and stated that I would file a complaint with Nazaha. After that, they changed their statement and informed me that only three months had previously been dispensed and that the item was now available and I could come to the pharmacy to collect it.\n\nHowever, when I visited the pharmacy on Friday, June 7, they informed me that the item was in the warehouse.",null,"Patient",{"$nulls":4},2572,30317835,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-06-09T12:33:00","ابرار بندر الشمري","24 Hours",{"$nulls":4},2603,30159068,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-06-24T15:04:00","امال ماهل القحطاني","More than 72 Hours",{"$nulls":4},2586,30307370,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2024-06-11T17:11:00","امال ماهل القحطاني","24 Hours"]
[null,4,2569,30330996,"ذوي المراجع","التنويم","الطبي","تنويم الجراحة العامة","2024-06-09T02:20:00","امال ماهل القحطاني","More than 72 Hours","2024-06-09","02:20:00","Self","2024-06-09","02:20:00","2024-06-22","02:22:00","امال ماهل القحطاني","2024-06-09","02:20:00","امال ماهل القحطاني",0,{"$nulls":3},-45452.09722222222,{"$nulls":3},0,{"$nulls":4},-45452.09722222222,{"$nulls":3},-45452.09722222222,"2024-07-06","10:30:00",27.34027777778101,"2024-07-06","20:29:00","ابرار بندر الشمري",27.75625000000582,16288,"Dr. Saleh Abdullah Alghamdi","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.4.Failure to clarify patient case to his family","١ الدكتور لا يتجاوب مع ذوي المراجعة ولا يعطي تفاصيل للعناية بالمراجعة حيث تم الدخول على مكتبه عدة\nمرات للسؤال. ٢ الدكتور لم يقابل المراجعة بعد العملية للاطمئنان على حالها بعد العملية وهذا دور كل دكتور\nيقوم بإجراء عملية ٣ لم يتم شرح العلاج من قبل الدكتور او الممرضة التابعة له فقط سلّمت ذوي المراجعة\nورقة الوصفة دون شرح أي شي ٤ عند انتهاء المراجعة من غرفة الانعاش تم سحب سريرها للخارج من قبل\nالممرضة التابعة للدكتور وزميلاتها الأخريات وتبديل ملابس مراجعتنا أمام رجل وامرأة غريبين وعدم تغطية\nالستار عليها بشكل كامل ولا زالت المراجعة وقتها في فترة الإفاقة ولا تدرك حولها حيث يوجد فيديو يثبت ذلك\nوممكن التأكد من الكاميرات الموضوعه بالمشفى ٥ بعد استنكار ماحدث من قبل ذوي المراجعة وطلب الممرضات\nلأخذ المراجعة للداخل بدأ التعامل السيء من قبل الممرضة التابعة للدكتور حيث تركت المراجعة وهي ليست\nبالإدراك الكامل بعد العملية في الصيدلية السفلى رغم أن الدواء ٦\nتمت مطالبة الدكتور من ذوي المراجعة على أن تبقى المراجعة في التنويم للتأكد من صحتها لكنه رفض بحجة أن\nالمشفى مليء بالأمراض التي قد تصيب المراجعة لكن بالمقابل ممرضته التابعه أخذت تجول بالمراجعة ارجاء\nالمشفى الذي قد تصاب منه بعدوى.الموصوف موجود فقط في الدور السادس ","The doctor does not respond to the patient’s family and does not provide proper details regarding the patient’s care. We had to enter his office several times to ask questions.\n\nThe doctor did not meet with the patient after the surgery to check on her condition, which is the responsibility of any doctor who performs an operation.\n\nThe treatment was not explained by the doctor or his assigned nurse. The patient’s family was only handed the prescription paper without any explanation.\n\nAfter the patient was discharged from the recovery room, her bed was pulled outside by the nurse assigned to the doctor and other nurses. They changed her clothes in front of an unrelated man and woman, without fully closing the curtain to ensure her privacy. At that time, the patient was still in the recovery phase and not fully aware of her surroundings. There is a video proving this, and it can also be verified through the hospital’s surveillance cameras.\n\nAfter the family objected to what happened and requested that the patient be taken back inside, the nurse assigned to the doctor began treating us poorly. She left the patient—who was not yet fully conscious after surgery—at the downstairs pharmacy, even though the prescribed medication is only available on the sixth floor.\n\nThe family requested that the doctor keep the patient admitted for observation to ensure her condition was stable. However, he refused, claiming that the hospital was full of diseases that might infect her. Contradictorily, his assigned nurse then moved the patient around different areas of the hospital, which could also expose her to infection.",null,"Patient",{"$nulls":4},2573,1145401,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-06-09T12:46:00","ابرار بندر الشمري","24 Hours",{"$nulls":4},2606,30059566,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-06-24T11:49:00","امال ماهل القحطاني","More than 72 Hours",{"$nulls":4},2590,30255711,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-06-13T19:44:00","امال ماهل القحطاني","More than 72 Hours"]
[null,5,2572,30317835,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-06-09T12:33:00","ابرار بندر الشمري","24 Hours","2024-06-09","12:33:00","ابرار بندر الشمري","2024-06-09","00:33:00",{"$nulls":3},"2024-06-09","12:46:00","ابرار بندر الشمري",0.5090277777781012,{"$nulls":3},-45452.53194444445,{"$nulls":3},0,{"$nulls":4},-45452.53194444445,{"$nulls":3},-45452.53194444445,"2024-06-09","14:51:00",0.08680555555474712,"2024-06-09","14:51:00","ابرار بندر الشمري",0.08680555555474712,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","لقاح الروتا فيروس غير متوفر منذ 6 أشهر على منصة وزارة الصحة.","The vaccine is not available for 6 months (Rotavirus) in platform of Ministry of Health .",null,"Patient",{"$nulls":4},2574,30019221,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2024-06-09T12:54:00","ابرار بندر الشمري","24 Hours"]
[null,6,2573,1145401,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-06-09T12:46:00","ابرار بندر الشمري","24 Hours","2024-06-09","12:46:00","ابرار بندر الشمري","2024-06-09","12:46:00",{"$nulls":3},"2024-06-09","12:54:00","ابرار بندر الشمري",0.005555555551836733,"2024-06-10","10:41:00","ابرار بندر الشمري",0.9076388888934162,{"$nulls":3},-45453.44513888889,{"$nulls":4},-45452.5375,{"$nulls":3},-45452.5375,"2024-06-11","00:52:00",1.4986111111138598,"2024-06-11","00:52:00","ابرار بندر الشمري",1.4986111111138598,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues"," تم إصدار اجازة مرضيه بتاريخ غير صحيح عبر منصة صحتي بتاريخ 3/6/2024 ولكن ماتم إفادة المراجع به هو تاريخ 4/6/2024 وتم إستلام اجازة ورقيه بتاريخ 4/6/2024 . ","A sick leave certificate was issued through the Sehhaty platform with an incorrect date of 03/06/2024. However, the patient was informed that the date was 04/06/2024, and a hard copy of the sick leave was received with the date 04/06/2024.",null,"Patient",{"$nulls":4},2591,30048344,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2024-06-19T13:25:00","امال ماهل القحطاني","24 Hours"]
[null,7,2574,30019221,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2024-06-09T12:54:00","ابرار بندر الشمري","24 Hours","2024-06-09","12:54:00","ابرار بندر الشمري","2024-06-09","12:54:00",{"$nulls":3},"2024-06-09","13:01:00","ابرار بندر الشمري",0.004861111112404615,{"$nulls":3},-45452.54236111111,{"$nulls":3},0,{"$nulls":4},-45452.54236111111,{"$nulls":3},-45452.54236111111,"2024-06-09","13:59:00",0.040277777778101154,"2024-06-09","13:59:00","ابرار بندر الشمري",0.040277777778101154,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تأخير في رفع فحوصات ماقبل الزواج لاكثر من 12 يوم . ","There was a delay of more than 12 days in uploading the premarital screening test results.",null,"Patient",{"$nulls":4},2613,1513351,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-06-25T19:50:00","امال ماهل القحطاني","More than 72 Hours"]
[null,8,2586,30307370,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2024-06-11T17:11:00","امال ماهل القحطاني","24 Hours","2024-06-11","17:11:00","امال ماهل القحطاني","2024-06-11","17:11:00",{"$nulls":3},"2024-06-13","20:05:00","امال ماهل القحطاني",2.1208333333343035,{"$nulls":3},-45456.836805555555,{"$nulls":3},0,{"$nulls":4},-45456.836805555555,{"$nulls":3},-45456.836805555555,"2024-06-22","10:29:00",8.599999999998545,"2024-06-22","10:29:00","امال ماهل القحطاني",8.599999999998545,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","كان لدينا موعد مع الدكتورة فتات، وكانت بحاجة إلى وصف دواء لنا، وطُلب منا الذهاب إلى الاستقبال ودفع الرسوم أولًا. غادرت الدكتورة بسبب انتهاء وقت دوامها، وتركت الممرضة لتقوم بوصف الدواء لنا.\n\nبعد أن قمنا بالدفع وعدنا إلى الغرفة، دخلنا ولكن الممرضة لم تنظر إلينا حتى، وأشارت بيدها بطريقة غير لائقة إلى الخارج، وكانت تكرر كلمة “الصيدلية، الصيدلية” دون أن تنطق بأي كلمة أخرى، ولم تسمح لنا حتى بالتحدث.\n\nكان هذا تصرفًا غير مهني وقلة احترام، وبصفتنا مرضى أوفياء لمستشفى الحمادي، فإننا لا نقبل مثل هذه السلوكيات إطلاقًا.\n\nشكرًا لكم.","We had an appointment with Dr. Fatat, she needed to prescribed a medecine for us, and we had to go to the reception and pay first, the doctor went out because it was her time to leave, and she left the nurse behind her to prescribe the medicine for us. After we paid and came back, we entred the room and the nurse didnt even look at amus and she pointed with her finger in a very inappropriate way to go out and kept saying pharmacy pharmacy, without saying any other single word and she didnt let us even talk. That was a very rude behaviour and as loyal patients in Alhammadi, we absolutely do not accept such behaviours. Thank you.",null,"Patient",{"$nulls":4},2622,30211059,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-06-29T13:11:00","امال ماهل القحطاني","24 Hours",{"$nulls":17},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,9,2589,30194118,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-06-13T20:26:00","امال ماهل القحطاني","More than 72 Hours","2024-06-13","19:34:00","ابرار بندر الشمري","2024-06-13","20:26:00","2024-06-22","14:14:00","ابرار بندر الشمري","2024-06-24","20:08:00","ابرار بندر الشمري",10.987499999995634,"2024-06-29","10:45:00","ابرار بندر الشمري",4.609027777776646,"2024-07-04","17:46:00","ابرار بندر الشمري",5.292361111110949,"2024-07-06","10:30:00","ابرار بندر الشمري",null,11.598611111112405,{"$nulls":3},-45467.83888888889,null,null,-45467.83888888889,{"$nulls":3},-45467.83888888889,90247,"Dr. Fahad A. Aldosary","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.5.Rushed, not time to see patients"," عدم اعطائي حقي كمريض و رفض الاستماع بحجة ضيق الوقت","I was not given my rights as a patient, and the doctor refused to listen to me, claiming that there was not enough time.",null,"Patient",{"$nulls":30},"ابرار بندر الشمري",null,{"$f":"CK11/CK14","v":{"$error":"#DIV/0!"}},0,0,0,0,{"$f":"CK11","v":0}]
[null,10,2590,30255711,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-06-13T19:44:00","امال ماهل القحطاني","More than 72 Hours","2024-06-13","19:35:00","ابرار بندر الشمري","2024-06-13","19:44:00","2024-06-22","02:15:00","امال ماهل القحطاني","2024-06-24","20:06:00","امال ماهل القحطاني",11.015277777776646,{"$nulls":3},-45467.8375,{"$nulls":3},0,{"$nulls":4},-45467.8375,{"$nulls":3},-45467.8375,"2024-07-06","10:31:00",11.600694444445253,"2024-07-06","10:31:00","ابرار بندر الشمري",11.600694444445253,6884,"Dr. Majidah Malak","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication"," عند سؤال الطبيبة عن تأثير علاج استعملته وهو سبب زيارتي للطبيبة ان الدورة ماكانت زي قبل قالت (( انا مالي دخل بعلاجك !!! طيب انا زيارتي بسبب العلاج هذا وعلشان اسأل هل له تأثير على الهرمونات للحمل والدورة وانا عارف\nانها ماوصفته ولاتقدر اصلا تصف علاج زي هذا لانه بروفسور الي واصفه لي لكن انا جايه موعد علشان اسأل هل\nله تأثير على التغييرات بالدورة الي حصلت ، والا تطلب تحليل السونار تقول مافيه داعي لا يوجد تجاوب مع المريض واعطاء المجال للمريض بالنقاش  من حق المريض يطلب فحوصاته ويتأكد من نفسه فضلا عن الضرر النفسي الي سببته لي تم خروجي وانا غير راضيه عن التعامل داخل العياده . ","When I asked the doctor about the effect of a treatment I had been using—which was the main reason for my visit, as my menstrual cycle had changed—she responded by saying, “That’s none of my concern; I have nothing to do with your treatment.”\n\nMy visit was specifically to ask whether this treatment could have an impact on hormones, pregnancy, or the changes in my menstrual cycle. I am fully aware that she did not prescribe this medication and that it was prescribed by a professor, and I understand that she may not be authorized to prescribe such treatment. However, I booked the appointment to seek medical advice regarding whether it could be causing the changes I experienced.\n\nWhen I requested an ultrasound for reassurance, she said there was no need for it. There was no proper engagement or willingness to discuss my concerns. Patients have the right to ask questions, request investigations, and be reassured about their health.\n\nIn addition to the lack of cooperation, the situation caused me psychological distress, and I left the clinic feeling dissatisfied with the way I was treated.",null,"Patient",{"$nulls":30},"امال ماهل القحطاني",null,{"$f":"CK12/CK14","v":{"$error":"#DIV/0!"}},1,0,0,3,{"$f":"CK12","v":0}]
[2,11,2591,30048344,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2024-06-19T13:25:00","امال ماهل القحطاني","24 Hours","2024-06-19","13:25:00","امال ماهل القحطاني","2024-06-19","13:25:00",{"$nulls":3},"2024-06-19","13:43:00","امال ماهل القحطاني",0.012499999997089617,{"$nulls":3},-45462.57152777778,{"$nulls":3},0,{"$nulls":4},-45462.57152777778,{"$nulls":3},-45462.57152777778,"2024-06-22","10:30:00",2.865972222221899,"2024-06-22","10:26:00","مال ماهل القحطاني",2.8631944444423425,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.9.Delay in discharging patient","تم اكمال جميع الاجراءات للخروج وتوقيع جميع الاوراق اللازمه في تمام الساعه 10 صباحا وتم اخذ جميع ادويتي ولكن تم الانتظار حتى الساعه الرابعه عصرا بدون اي تفسير واضح علما انه تم التواصل مع الاخصائيات لعدو مرات وابلاغي بالانتظار في كل مره وبعد طول انتظار تواصلت معهم وبلغتهم ان لم يتم الخروج سوف تحدث مشكله تم احضار الطفل على الفور وتم خروجنا بدون اي توضيح عن اسباب التأخير الغير مبرر له . ","All discharge procedures were completed and all required documents were signed at exactly 10:00 AM. I also received all my medications. However, we were kept waiting until 4:00 PM without any clear explanation.\n\nWe contacted the specialists several times and were told each time to continue waiting. After the prolonged delay, I informed them that if the discharge was not completed immediately, there would be an issue. The child was then brought promptly, and we were discharged without any explanation for the unjustified delay.",null,"Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":5},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":7},{"$f":"CK13/CK14","v":{"$error":"#DIV/0!"}},{"$nulls":4},{"$f":"CK13","v":0}]
[null,12,2597,30211392,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2024-06-22T09:44:00","امال ماهل القحطاني","More than 72 Hours","2024-06-22","21:44:00","Self","2024-06-22","09:44:00","2024-06-22","14:18:00","امال ماهل القحطاني","2024-06-24","19:42:00","امال ماهل القحطاني",2.415277777778101,{"$nulls":3},-45467.82083333333,{"$nulls":3},0,{"$nulls":4},-45467.82083333333,{"$nulls":3},-45467.82083333333,"2024-07-04","16:58:00",9.88611111111095,"2024-07-04","16:58:00","مال ماهل القحطاني",9.88611111111095,4896,"Dr. Ghiath Fares Askar ","Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.6.Unnecessary health services"," انا جيت و معي ولد عمي الصغير لديه انتفاخ بالرجل بسبب اثناء اللعب وقت حضورنا للطوارئ تم تخويفي من قبل الدكتور بضرورة عمل اشعه باسرع وقت وان الطفل يحتاج تنويم و سوينا الاشعه و بعد الاشعه عمل للطفل ثلاث فحوصات وسحب للدم وابلغني ان  حالته لاتسمح بالخروج  وبضرورة البقاء تحت المراقبه ٢٤ ساعه و بناء على كلامه حجزت الغرفه كاش ٤٠٠٠ و بعد حضور الاستشاري ابلغني بانه لا ضرورة للتنويم ولكل ماتم عمله سابقا  و المفروض الطبيب السباق بالطوارئ قام بتوجيهك للبيت ع الفور وتتم العودة لزيارة اخصائي عظام  بوقت اخر . ","I came to the Emergency Department with my young cousin, who had swelling in his leg after playing. Upon our arrival, the ER doctor frightened me by insisting that an urgent X-ray was necessary and that the child required hospital admission.\n\nWe proceeded with the X-ray, and afterward, three additional tests were performed, including blood sampling. The doctor then informed me that the child’s condition did not allow for discharge and that he needed to remain under observation for 24 hours. Based on his statement, I paid 4,000 SAR in cash to reserve a room for admission.\n\nHowever, when the consultant later assessed the child, he informed me that there was no need for admission and that none of the previously conducted procedures were necessary. He stated that the ER doctor should have discharged the child immediately and advised us to follow up with an orthopedic specialist at a later time instead.",null,"Patient",{"$nulls":4},"ابرار بندر الشمري",5,{"$f":"BK14/BK17","v":{"v":0.625,"d":"62.50%"}},3,0,1,1,{"$f":"BK14","v":5},{"$nulls":5},"ابرار بندر الشمري",0,{"$f":"BX14/BX17","v":{"v":0,"d":"0.00%"}},{"$nulls":4},{"$f":"BX14","v":0},{"$nulls":5},"Total",{"$f":"SUBTOTAL(9,CK11:CK13)","v":0},{"$f":"CL11+CL12+CL13","v":{"$error":"#DIV/0!"}},{"$f":"SUBTOTAL(9,CM11:CM13)","v":1},{"$f":"SUBTOTAL(9,CN11:CN13)","v":0},{"$f":"SUBTOTAL(9,CO11:CO13)","v":0},{"$f":"SUBTOTAL(9,CP11:CP13)","v":3},{"$f":"SUM(CM14:CP14)","v":4}]
[null,13,2603,30159068,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-06-24T15:04:00","امال ماهل القحطاني","More than 72 Hours","2024-06-23","19:11:00","امال ماهل القحطاني","2024-06-24","15:04:00","2024-06-26","17:58:00","امال ماهل القحطاني","2024-06-26","17:59:00","امال ماهل القحطاني",2.1215277777737356,{"$nulls":3},-45469.74930555555,{"$nulls":3},0,{"$nulls":4},-45469.74930555555,{"$nulls":3},-45469.74930555555,"2024-07-04","16:58:00",7.957638888889051,"2024-07-04","16:57:00","امال ماهل القحطاني",7.9569444444496185,6551,"Dr. Majed Sayil Al Thobaiti","Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","الجراحة غير ناجحة، حيث يوجد سائل يخرج من الجرح الخارجي، وأنا أعاني يوميًا من ظهور هذا السائل من مكان الشق الجراحي.\n\nما هي النتيجة التي تبحث عنها؟\nألا يكون هناك شق جراحي خارجي، وأن يتم شفاء تورم الجيب الجبهي (الجيب الأنفي الأمامي)."," Un successfully surgery, there is liquid coming out from the external incision, everyday im suffering\nfrom the liquid appears from the incision made\nماهي النتيجة التي تبحث عنها\n There will no external incision and expectation to cured swelling frontal sinus",null,"Patient",{"$nulls":4},"امال ماهل القحطاني",3,{"$f":"BK15/BK17","v":{"v":0.375,"d":"37.50%"}},2,0,0,1,{"$f":"BK15","v":3},{"$nulls":5},"امال ماهل القحطاني",4,{"$f":"BX15/BX17","v":{"v":1,"d":"100.00%"}},{"$nulls":3},4,{"$f":"BX15","v":4}]
[null,14,2606,30059566,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-06-24T11:49:00","امال ماهل القحطاني","More than 72 Hours","2024-06-24","11:06:00","امال ماهل القحطاني","2024-06-24","11:49:00","2024-06-26","17:55:00","امال ماهل القحطاني","2024-06-26","18:00:00","امال ماهل القحطاني",2.257638888891961,"2024-06-29","10:41:00","مال ماهل القحطاني",2.695138888891961,"2024-07-04","16:56:00","امال ماهل القحطاني ",5.260416666664241,"2024-07-06","10:32:00","ابرار بندر الشمري",null,9.68888888888614,{"$nulls":3},-45469.75,null,null,-45469.75,{"$nulls":3},-45469.75,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","عند حضوري للصيدلية اخذت رقم وكان الدور يمشي ببطىء عالي بالتالي قعدت على الجوال انتظر، ولمن جاء دوري قمت للشباك لكن بسبب ألم في ظهري صرت بطيئة شوي، يوم وصلت كان موجود رقم ثاني وكلمتها اني ماانتبهت وعندي الم بظهري خلاني اجي متأخر، كان اسلوبها غير احترافي وتقولي بما معنى الكلام خلاص ناديت الثاني وجاء على وقته انتي كنتي على الجوال !!!! وكانت تتكلم بطريقه حاده وانهت كلامها بخلص اللي جاء بعدك اول لذلك تبين لي وفهمت انه لا يمكن النقاش معها وتوجهت على الفور لمكتب علاقات المرضى . ","When I arrived at the pharmacy, I took a number and noticed that the queue was moving very slowly, so I sat down and waited while using my phone.\n\nWhen my number was called, I got up and walked to the counter; however, due to back pain, I was moving a bit slowly. By the time I reached the counter, another number had already been called. I explained to the pharmacist that I had not noticed immediately and that my back pain caused the delay.\n\nHer manner was unprofessional. She responded in a sharp tone, essentially saying that she had already called the next number and that the other person arrived on time, while I was on my phone. She spoke harshly and ended the conversation by stating that she would serve the person after me first.\n\nAt that point, it became clear that discussing the matter with her would not be productive, so I immediately went to the Patient Relations office.",null,"Patient",{"$nulls":6},{"$f":"BK16/BK17","v":{"v":0,"d":"0.00%"}},{"$nulls":4},{"$f":"BK16","v":0},{"$nulls":5}," ",null,{"$f":"BX16/BX17","v":{"v":0,"d":"0.00%"}},{"$nulls":3},4,{"$f":"BX16","v":0}]
[null,15,2613,1513351,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-06-25T19:50:00","امال ماهل القحطاني","More than 72 Hours","2024-06-25","19:50:00","امال ماهل القحطاني","2024-06-25","19:50:00",{"$nulls":3},"2024-06-26","17:33:00","مال ماهل القحطاني",0.9048611111065838,"2024-06-29","10:40:00","مال ماهل القحطاني",2.7131944444481633,{"$nulls":3},-45472.444444444445,{"$nulls":4},-45469.73125,{"$nulls":3},-45469.73125,"2024-07-01","15:16:00",4.90486111111386,"2024-07-01","15:16:00","امال ماهل القحطاني",4.90486111111386,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم الحضور للمستشفى يوم الخميس الذي يوافق خامس يوم من العيد , حيث لم يتم تواجد اي موظف استقبال لدى عيادات النساء والولاده وتم الانتظار حتى الساعه 12:40 وعندما لاحظت الممرضه وجود اكثر من مريض بالانتظار دخلت غرفه بجانب الاستقبال وتم استدعاء الموظفة وتبين انها موجوده سابقا وغير مباليه بعدد المرضى بالانتظار . علما ان لدي مايثبت ذلك . ","I attended the hospital on Thursday, which was the fifth day of Eid. There was no reception staff present at the Obstetrics and Gynecology clinics, and we waited until 12:40 PM.\n\nWhen the nurse noticed that several patients were waiting, she entered a room next to the reception area and called the receptionist. It then became clear that the receptionist had been present earlier but was not paying attention to the number of patients waiting.\n\nPlease note that I have evidence to support this.",null,"Patient",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BK14:BK16)","v":8},{"$f":"SUBTOTAL(9,BL14:BL16)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BM14:BM16)","v":5},{"$f":"SUM(BN14:BN16)","v":0},{"$f":"SUM(BO14:BO16)","v":1},{"$f":"SUM(BP14:BP16)","v":2},{"$f":"SUBTOTAL(9,BQ14:BQ16)","v":8},{"$nulls":5},"Total",{"$f":"SUBTOTAL(9,BX14:BX16)","v":4},{"$f":"BY14+BY15+BY16","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,BZ14:BZ16)","v":0},{"$f":"SUBTOTAL(9,CA14:CA16)","v":0},{"$f":"SUBTOTAL(9,CB14:CB16)","v":0},{"$f":"SUBTOTAL(9,CC14:CC16)","v":8},{"$f":"SUM(BZ17:CC17)","v":8},{"$nulls":5},"Patient Relatives",{"$f":"CK14","v":0},{"$f":"CK17/44","v":{"v":0,"d":"0.00%"}}]
[null,16,2622,30211059,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-06-29T13:11:00","امال ماهل القحطاني","24 Hours","2024-06-29","13:11:00","امال ماهل القحطاني","2024-06-29","13:11:00",{"$nulls":3},"2024-06-29","13:11:00","امال ماهل القحطاني",0,{"$nulls":3},-45472.549305555556,{"$nulls":3},0,{"$nulls":4},-45472.549305555556,{"$nulls":3},-45472.549305555556,"2024-06-29","15:15:00",0.08611111110803904,"2024-06-29","15:15:00","امال ماهل القحطاني",0.08611111110803904,null,"RAKAN ALGHRAIMIL","Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.3.Calculate Additional amount","تم التواصل مع المدير المناوب والاتفاق علىى مبلغ معين وبعد واثناء الخروج تم افادتنا بوجود مبالغ اضافيه . ","We communicated with the duty manager and agreed on a specific amount. However, during the discharge process, we were informed that there were additional charges.",null,"Patient"]
[{"$nulls":87},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[{"$nulls":87},{"$f":"CM14","v":1},{"$f":"CN14","v":0},{"$f":"CO14","v":0},{"$f":"CP14","v":3}]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average",{"$nulls":12},"Total Complaints",{"$f":"B34","v":16},{"$nulls":4},"MOH",{"$f":"BK17","v":8},{"$f":"BK21/44","v":{"v":0.18181818181818182,"d":"18.18%"}},{"$nulls":10},"Patient",{"$f":"BX17","v":4},{"$f":"BX21/48","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$nulls":10},{"$f":"CJ20/CK17","v":{"$error":"#DIV/0!"}},{"$f":"CK20/CK17","v":{"$error":"#DIV/0!"}},{"$f":"CL20/CK17","v":{"$error":"#DIV/0!"}},{"$f":"CM20/CK17","v":{"$error":"#DIV/0!"}}]
[{"$nulls":4},"MOH",8,{"$f":"F22/F26","v":{"v":0.5,"d":"50.00%"}},null,"Medical",null,null,"ابرار بندر الشمري",5,{"$f":"M22/M26","v":{"v":0.3125,"d":"31.25%"}},3,0,1,1,{"$f":"O23+P23+Q23+R23","v":{"v":1,"d":"100.00%"}},null,"ابرار بندر الشمري",0,{"$f":"V22/Z24","v":{"v":0,"d":"0.00%"}},5,{"$f":"X22/Z24","v":{"v":0.3125,"d":"31.25%"}},{"$f":"X22+V22","v":5},{"$nulls":5},2,{"$nulls":3},"ابرار بندر الشمري",{"$nulls":4},"أطباء الطوارئ",1,{"$f":"AVERAGE(AR22:AX22)","v":9.88},9.88,{"$nulls":11},"Satisfaction Table"]
[{"$nulls":4},"CCHI",0,{"$f":"F23/F26","v":{"v":0,"d":"0.00%"}},null,"أطباء الطوارئ",1,null,"Percentage",null,null,{"$f":"O22/M22","v":{"v":0.6,"d":"60.00%"}},{"$f":"P22/M22","v":{"v":0,"d":"0.00%"}},{"$f":"Q22/M22","v":{"v":0.2,"d":"20.00%"}},{"$f":"R22/M22","v":{"v":0.2,"d":"20.00%"}},null,null,"امال ماهل القحطاني",8,{"$f":"V23/Z24","v":{"v":0.5,"d":"50.00%"}},3,{"$f":"X23/Z24","v":{"v":0.1875,"d":"18.75%"}},{"$f":"V23+X23","v":11},{"$nulls":8},2,"امال ماهل القحطاني",{"$nulls":4},"تنويم الجراحة العامة",1,{"v":22.6,"d":"22.60"},22.6,{"$nulls":11},"Total Responces"]
[{"$nulls":4},"Patients",4,{"$f":"F24/F26","v":{"v":0.25,"d":"25.00%"}},null,"تنويم الجراحة العامة",1,null,"امال ماهل القحطاني",11,{"$f":"M24/M26","v":{"v":0.6875,"d":"68.75%"}},3,0,0,8,{"$f":"O25+P25+Q25+R25","v":{"v":1,"d":"100.00%"}},null,"Total",{"$f":"SUM(V22:V23)","v":8},{"$f":"W22+W23","v":{"v":0.5,"d":"50.00%"}},{"$f":"X22+X23","v":8},{"$f":"Y22+Y23","v":{"v":0.5,"d":"50.00%"}},{"$f":"Z22+Z23","v":16},{"$nulls":9},"مي سليمان الدخيل",{"$nulls":4},"عيادات الطب النفسي",1,{"$error":"#DIV/0!"},{"$nulls":12},"Escalated Without Response",{"$nulls":5},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":9},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":9},"In-Patient",1,{"$f":"CK24/CK27","v":{"v":0.25,"d":"25.00%"}}]
["Week 1",3,null,null,"Patient relatives",4,{"$f":"F25/F26","v":{"v":0.25,"d":"25.00%"}},null,"عيادات الطب النفسي",1,null,"Percentage",null,null,{"$f":"O24/M24","v":{"v":0.2727272727272727,"d":"27.27%"}},{"$f":"P24/M24","v":{"v":0,"d":"0.00%"}},{"$f":"Q24/M24","v":{"v":0,"d":"0.00%"}},{"$f":"R24/M24","v":{"v":0.7272727272727273,"d":"72.73%"}},{"$nulls":7},{"$f":"Y24+W24","v":{"v":1,"d":"100.00%"}},{"$nulls":14},"عيادات النساء والولادة",1,11.59,11.59,{"$nulls":11},"Closed Without Response",{"$nulls":5},{"$f":"BM17","v":5},{"$f":"BN17","v":0},{"$f":"BO17","v":1},{"$f":"BP17","v":2},{"$nulls":9},{"$f":"BZ17","v":0},{"$f":"CA17","v":0},{"$f":"CB17","v":0},4,{"$nulls":9},"Out-Patient",3,{"$f":"CK25/CK27","v":{"v":0.75,"d":"75.00%"}}]
["Week 2",7,null,null,"Total",{"$f":"F22+F23+F24+F25","v":16},{"$f":"G22+G23+G24+G25","v":{"v":1,"d":"100.00%"}},null,"عيادات النساء والولادة",1,null,"Total",{"$f":"SUM(M22+M24)","v":16},{"$f":"N22+N24+#REF!","v":{"$error":"#REF!"}},{"v":0.6,"d":"60.00%"},{"v":0.6,"d":"60.00%"},{"v":0.6,"d":"60.00%"},{"v":0.6,"d":"60.00%"},{"$f":"O27+P27+Q27+R27","v":{"v":0.15,"d":"15.00%"}},{"$nulls":21},"عيادات جراحة الانف والاذن والحنجرة",1,9.88,9.88,{"$nulls":11},"Satisfied",{"$nulls":5},{"$f":"BJ25/BK21","v":{"v":0.625,"d":"62.50%"}},{"$f":"BK25/BK21","v":{"v":0,"d":"0.00%"}},{"$f":"BL25/BK21","v":{"v":0.125,"d":"12.50%"}},{"$f":"BM25/BK21","v":{"v":0.25,"d":"25.00%"}},{"$nulls":9},{"$f":"BW25/BX21","v":{"v":0,"d":"0.00%"}},{"$f":"BX25/BX21","v":{"v":0,"d":"0.00%"}},{"$f":"BY25/BX21","v":{"v":0,"d":"0.00%"}},{"$f":"BZ25/BX21","v":{"v":1,"d":"100.00%"}},{"$nulls":9},"ER",0,{"$f":"CK26/CK27","v":{"v":0,"d":"0.00%"}}]
["Week 3",2,null,null,"In-Patient",2,{"$f":"F27/F30","v":{"v":0.125,"d":"12.50%"}},null,"عيادات جراحة الانف والاذن والحنجرة",1,{"$nulls":4},{"$f":"O26/M26","v":{"v":0.0375,"d":"3.75%"}},{"$f":"P26/M26","v":{"v":0.0375,"d":"3.75%"}},{"$f":"Q26/M26","v":{"v":0.0375,"d":"3.75%"}},{"$f":"R26/M26","v":{"v":0.0375,"d":"3.75%"}},{"$nulls":22},"قسم الصيدلية",2,{"v":22.6,"d":"22.60"},22.6,{"$nulls":11},"Neutral",{"$nulls":31},"Total",{"$f":"CK24+CK25+CK26","v":4},{"$f":"SUM(CL24:CL26)","v":{"v":1,"d":"100%"}}]
["Week 4",4,null,null,"Out-Patient",12,{"$f":"F28/F30","v":{"v":0.75,"d":"75.00%"}},null,"قسم الصيدلية",2,{"$nulls":21},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"قسم المختبر",1,0.02,0.02,{"$nulls":11},"Dissatisfied",{"$nulls":31},"Medical",3,{"$f":"CK28/CK32","v":{"v":0.75,"d":"75.00%"}}]
["Week 5",0,null,null,"ER",2,{"$f":"F29/F30","v":{"v":0.125,"d":"12.50%"}},null,"قسم المختبر",1,{"$nulls":21},0,{"$nulls":3},"ابرار بندر الشمري",{"$nulls":4},"Total",{"$f":"SUM(AP22:AP28)","v":8},{"$error":"#DIV/0!"},{"$nulls":12},"No Response",{"$nulls":18},"In-Patient",0,{"$f":"BX29/BX32","v":{"v":0,"d":"0.00%"}},{"$nulls":10},"Admin",0,{"$f":"CK29/CK32","v":{"v":0,"d":"0.00%"}}]
["Total",{"$f":"SUM(B25:B29)","v":16},null,null,"Total",{"$f":"F27+F28+F29","v":16},{"$f":"G27+G28+G29","v":{"v":1,"d":"100.00%"}},null,"Total",{"$f":"SUM(J23:J29)","v":8},{"$nulls":25},"امال ماهل القحطاني",{"$nulls":6},{"$error":"#DIV/0!"},{"$nulls":12},"Satisfaction Rate",{"$f":"(BE26/BE23)*100","v":{"$error":"#DIV/0!"}},{"$nulls":4},"In-Patient",1,{"$f":"BK30/BK33","v":{"v":0.125,"d":"12.50%"}},{"$nulls":10},"Out-Patient",3,{"$f":"BX30/BX32","v":{"v":0.75,"d":"75.00%"}},{"$nulls":10},"Nursing ",1,{"$f":"CK30/CK32","v":{"v":0.25,"d":"25.00%"}}]
[{"$nulls":4},"Medical",8,{"$f":"F31/F35","v":{"v":0.5,"d":"50.00%"}},{"$nulls":28},"مي سليمان الدخيل",{"$nulls":6},{"$error":"#DIV/0!"},{"$nulls":12},"Response Rate",{"$f":"BE23/BE21","v":0},{"$nulls":4},"Out-Patient",6,{"$f":"BK31/BK33","v":{"v":0.75,"d":"75.00%"}},{"$nulls":10},"ER",1,{"$f":"BX31/BX32","v":{"v":0.25,"d":"25.00%"}},{"$nulls":10},"Support Services ",0,{"$f":"CK31/CK32","v":{"v":0,"d":"0.00%"}}]
["1st Half",10,null,null,"Admin",6,{"$f":"F32/F35","v":{"v":0.375,"d":"37.50%"}},null,"Non-Medical",{"$nulls":33},{"$error":"#DIV/0!"},{"$nulls":18},"ER",1,{"$f":"BK32/BK33","v":{"v":0.125,"d":"12.50%"}},{"$nulls":10},"Total",{"$f":"BX29+BX30+BX31","v":4},{"$f":"SUM(BY29:BY31)","v":{"v":1,"d":"100%"}},{"$nulls":10},"Total",{"$f":"CK28+CK29+CK30+CK31","v":4},{"$f":"CL28+CL29+CL30+CL31","v":{"v":1,"d":"100%"}}]
["2nd Half",6,null,null,"Nursing",2,{"$f":"F33/F35","v":{"v":0.125,"d":"12.50%"}},null,"إدارة التنويم",1,{"$nulls":32},{"$error":"#DIV/0!"},{"$nulls":18},"Total",{"$f":"BK30+BK31+BK32","v":8},{"$f":"SUM(BL30:BL32)","v":{"v":1,"d":"100%"}},{"$nulls":10},"Medical",4,{"$f":"BX33/BX37","v":{"v":1,"d":"100.00%"}}]
["Total",{"$f":"B32+B33","v":16},null,null,"Support Services",0,{"$f":"F34/F35","v":{"v":0,"d":"0.00%"}},null,"استقبال العيادات الخارجية",2,{"$nulls":32},{"$error":"#DIV/0!"},{"$nulls":12},"The Rightful Side",{"$nulls":5},"Medical",1,{"$f":"BK34/BK37","v":{"v":0.125,"d":"12.50%"}},{"$nulls":10},"Admin",0,{"$f":"BX34/BX37","v":{"v":0,"d":"0.00%"}}]
[{"$nulls":4},"Total",{"$f":"F31+F32+F33+F34","v":16},{"$f":"G31+G32+G33+G34","v":{"v":1,"d":"100.00%"}},null,"المدير المناوب",1,{"$nulls":21},"Total Escalated",{"$f":"AF22","v":2},{"$nulls":22},"Hospital Right",null,{"$f":"BE35/BE37","v":{"$error":"#DIV/0!"}},{"$nulls":3},"Admin",6,{"$f":"BK35/BK37","v":{"v":0.75,"d":"75.00%"}},{"$nulls":10},"Nursing ",0,{"$f":"BX35/BX37","v":{"v":0,"d":"0.00%"}}]
[{"$nulls":8},"قسم الأمن",1,{"$nulls":21},"Total Closed",{"$f":"AF29","v":0},{"$nulls":22},"Patient Right",null,{"$f":"BE36/BE37","v":{"$error":"#DIV/0!"}},{"$nulls":3},"Nursing",1,{"$f":"BK36/BK37","v":{"v":0.125,"d":"12.50%"}},{"$nulls":10},"Support Services ",0,{"$f":"BX36/BX37","v":{"v":0,"d":"0.00%"}}]
[{"$nulls":8},"قسم التقارير الطبية",1,{"$nulls":30},"Non-Medical",null,"Average",{"$nulls":12},"Total",{"$f":"BE36+BE35","v":0},{"$f":"BF35+BF36","v":{"$error":"#DIV/0!"}},{"$nulls":3},"Total",{"$f":"BK34+BK35+BK36","v":8},{"$f":"BL34+BL35++BL36","v":{"v":1,"d":"100%"}},{"$nulls":10},"Total",{"$f":"BX33+BX34+BX35+BX36","v":4},{"$f":"BY33+BY34+BY35+BY36","v":{"v":1,"d":"100%"}}]
[{"$nulls":8},"Total",{"$f":"SUM(J33:J37)","v":6},{"$nulls":21},"Reason For Escalation","Number","Percentage",{"$nulls":6},"إدارة التنويم",1,{"$f":"AVERAGE(AR38:AW38)","v":2.85},2.85]
[{"$nulls":31},"عدم رضى المريض",null,{"$f":"AG39/AG42","v":{"$error":"#VALUE!"}},{"$nulls":6},"استقبال العيادات الخارجية",2,{"$f":"AVERAGE(AR39:AW39)","v":{"v":3.9349999999999996,"d":"3.94"}},2.98,4.89]
[{"$nulls":8},"Nursing",{"$nulls":22},"تأخير الرد من قبل القسم",2,{"$f":"AG40/AG42","v":{"$error":"#VALUE!"}},{"$nulls":6},"المدير المناوب",1,{"$f":"AVERAGE(AR40:AW40)","v":0.08},0.08]
[{"$nulls":8},"تمريض العيادات الخارجية",1,{"$nulls":21},"سبب آخر",null,{"$f":"AG41/AG42","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم الأمن",1,{"$f":"AVERAGE(AR41:AW41)","v":3.75},3.75]
[{"$nulls":8},"تمريض غرفة التطعيمات",1,{"$nulls":21},"Total ",{"$f":"AG39+AG40+AF41","v":{"$error":"#VALUE!"}},{"$f":"AH39+AH41+AH40","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم التقارير الطبية",1,{"$f":"AVERAGE(AR42:AW42)","v":1.48},1.48]
[{"$nulls":8},"Total",{"$f":"SUM(J41:J42)","v":2},{"$nulls":30},"Total",{"$f":"SUM(AP38:AP42)","v":6},{"$f":"AVERAGE(AR43:BB43)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":42},{"$f":"AVERAGE(AR44:AW44)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":42},{"$f":"AVERAGE(AR45:AW45)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"Total",{"$f":"J30+J38+J43","v":16}]
[]
[{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":40},"تمريض العيادات الخارجية",1,{"$f":"AVERAGE(AR49:AT49)","v":0.08},0.08]
[{"$nulls":40},"تمريض غرفة التطعيمات",1,8.59,8.59]
[{"$nulls":40},"Total",{"$f":"SUM(AP49:AP50)","v":2},{"$error":"#DIV/0!"}]
[{"$nulls":42},{"$error":"#DIV/0!"}]
[{"$nulls":42},{"$error":"#DIV/0!"}]
[{"$nulls":42},{"$error":"#DIV/0!"}]
[{"$nulls":42},{"$error":"#DIV/0!"}]
[]
[]
[{"$nulls":40},"Total",{"$f":"AP29+AP43+AP51","v":16}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,2645,30320312,"وزارة الصحة","التنويم","الإداري","قسم المالية","2024-07-04T16:03:00","ابرار بندر الشمري","More than 72 Hours","2024-07-04","16:03:00","ابرار بندر الشمري","2024-07-04","16:03:00",{"$nulls":3},"2024-07-04","16:21:00","ابرار بندر الشمري",{"$f":"(U3+T3)-(P3+O3)","v":0.012500000004365575},"2024-07-04","16:56:00","امال ماهل القحطاني",{"$f":"(Y3+X3)-(U3+T3)","v":0.024305555554747116},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":-45477.705555555556},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45477.68125},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45477.68125},"2024-07-10","09:33:00",{"$f":"(AP3+AO3)-(U3+T3)","v":5.716666666667152},"2024-07-10","09:33:00","ابرار بندر الشمري",{"$f":"(AS3+AR3)-(U3+T3)","v":5.716666666667152},null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.3.Calculate Additional amount","تم تحويل زوجتي من مستشفى اليمامه الى الحمادي والان يطالبني المستشفى بمبالغ مالية رغم موافقة وزارة الصحه على العلاج . ","My wife was transferred from Al-Yamamah Hospital to Al-Hammadi Hospital, and now the hospital is demanding money from me despite the Ministry of Health's approval of the treatment.",null,"Patient",{"$nulls":4},2678,30295981,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية",null,"ابرار بندر الشمري","72 Hours",null,null,2645,30320312,"وزارة الصحة","التنويم","الإداري","قسم المالية","2024-07-04T16:03:00","ابرار بندر الشمري","More than 72 Hours",null,null,2650,30103711,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي",null,"امال ماهل القحطاني","More than 72 Hours",null,null,2697,30335845,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة (أطفال)",null,"ابرار بندر الشمري","48 Hours"]
[2,2,2650,30103711,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-07-07T09:25:00","امال ماهل القحطاني","More than 72 Hours","2024-07-06","20:56:00","امال ماهل القحطاني","2024-07-07","09:25:00","2024-07-07","16:28:00","امال ماهل القحطاني","2024-07-07","16:41:00","امال ماهل القحطاني",0.30277777778246673,"2024-07-08","14:03:00","امال ماهل القحطاني",0.890277777776646,"2024-07-13","17:59:00","امال ماهل القحطاني",5.163888888884685,{"$nulls":4},-45480.69513888889,{"$nulls":3},-45480.69513888889,"2024-07-27","20:04:00",20.140972222216078,"2024-07-27","20:04:00","امال ماهل القحطاني",20.140972222216078,null,null,"Relationship complaints ","5. Communication","5.2.Incorrect \nInformation","5.2.1.Deficient Information","في بداية العياده قام الطبيب بسؤالي ( وش تبغى اعطيك علاج(اصرفلك) جاوبت عليه انت الدكتور وتسالني لو اعرف ماجيتك  وانا انتظر الموعد من شهرين  ولكن للاسف عند الشخص الغلط تم خروجي على الفور من العياده بعد النقاش المذكور لانه لا يمكن الثقه بما سوف يتم التشخيص او صرفه من قبل الطبيب المعالج علما انه تم استرجاع مبلغ الزياره","At the beginning of the appointment, the doctor asked me, \"What medication do you want me to prescribe?\" I replied, \"You're the doctor, and you're asking me? If I knew, I wouldn't have come. I've been waiting for this appointment for two months, but unfortunately, I saw the wrong person.\" I left the clinic immediately after the aforementioned discussion because I couldn't trust the diagnosis or prescription from the treating physician. Note that the consultation fee was refunded.",null,"Hospital",{"$nulls":4},2680,30331660,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية",null,"ابرار بندر الشمري","48 Hours",null,null,2668,30296900,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأسنان","2024-07-10T19:57:00","امال ماهل القحطاني","More than 72 Hours",null,null,2672,30289315,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة",null,"امال ماهل القحطاني","72 Hours",null,null,2733,30299421,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي",null,"امال ماهل القحطاني","More than 72 Hours"]
[null,3,2668,30296900,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأسنان","2024-07-10T19:57:00","امال ماهل القحطاني","More than 72 Hours","2024-07-10","19:57:00","امال ماهل القحطاني","2024-07-10","19:57:00",{"$nulls":3},"2024-07-10","20:24:00","امال ماهل القحطاني",0.018749999995634425,"2024-07-11","15:20:00","امال ماهل القحطاني",0.788888888891961,"2024-07-13","17:59:00","امال ماهل القحطاني",2.110416666662786,{"$nulls":4},-45483.85,{"$nulls":3},-45483.85,"2024-07-14","20:56:00",4.022222222221899,"2024-07-14","20:56:00","امال ماهل القحطاني",4.022222222221899,11087,"Dr. MARWA ABDELRAHMAN SALEH HOSNI","Management complaints","3. Institutional issues","3.1.Administrative\nPolicies and\nProcedures","3.1.4.Required Service not obtained","تم عمل حشوة دائمة من قبل الطبيبه المعالجه وابلغتني في حال حدث اي اشكاليه للحشوه يتم مراجعتها وعمل اي اجراء مجاني تم سقوط الحشوه بعد ثلاث اشهر تقريبا  وعند العودة تم مطالبتي بدفع التكاليف لعمل الاجراء ... بانتظار الرد وابلاغي على الفور ...","I had a permanent filling done by my dentist, who told me that if any problems arose with the filling, I should come back and have any necessary repairs done free of charge. The filling fell out after about three months, and upon returning, I was asked to pay for the repairs. I am awaiting a response and should be informed immediately",null,"Hospital",{"$nulls":4},2702,30037265,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية",null,"امال ماهل القحطاني","More than 72 Hours",null,null,2681,30327860,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-07-13T13:32:00","ابرار بندر الشمري","48 Hours",null,null,2675,591592397,"مراجع","العيادات الخارجية","الطبي","عيادات القلب",null,"امال ماهل القحطاني","More than 72 Hours",null,null,2735,30031545,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة",null,"ابرار بندر الشمري","More than 72 Hours"]
[null,4,2672,30289315,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-07-11T16:03:00","امال ماهل القحطاني","72 Hours","2024-07-11","15:53:00","امال ماهل القحطاني","2024-07-11","16:03:00","2024-07-17","17:31:00","امال ماهل القحطاني","2024-07-20","19:12:00","امال ماهل القحطاني",9.13125000000582,{"$nulls":3},-45493.8,{"$nulls":3},0,{"$nulls":4},-45493.8,{"$nulls":3},-45493.8,"2024-07-23","15:01:00",2.8256944444437977,"2024-07-23","15:01:00","امال ماهل القحطاني",2.8256944444437977,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","اسلوب الدكتوره غير جيد ولا احترافي وترغب باجراء اكبر عدد من التحاليل حتى مع وضوح المشكله ، غير ان النبره والنظرات تظهر بطريقه بعدم تصديق لكلام المريض  وهذا اهم مايحتاجه المراجع  عند الذهاب لعياده .","The doctor's style is neither good nor professional, and she wants to conduct the largest number of tests even when the problem is clear. Moreover, her tone and looks show a lack of belief in what the patient says, and this is the most important thing a patient needs when going to a clinic.",null,"Patient",{"$nulls":4},2703,30306003,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية",null,"ابرار بندر الشمري","24 Hours",null,null,2686,1013669237,"وزارة الصحة","التنويم","الإداري","قسم الخدمة الإجتماعية","2024-07-13T16:17:00","ابرار بندر الشمري","48 Hours",null,null,2682,1108551,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية",null,"امال ماهل القحطاني","More than 72 Hours",null,null,2737,30336599,"ذوي المراجع","التنويم","الإداري","قسم المالية",null,"ابرار بندر الشمري","72 Hours"]
[null,5,2675,591592397,"مراجع","العيادات الخارجية","الطبي","عيادات القلب","2024-07-11T19:44:00","امال ماهل القحطاني","More than 72 Hours","2024-07-11","19:35:00","امال ماهل القحطاني","2024-07-11","19:44:00","2024-07-17","17:25:00","امال ماهل القحطاني","2024-07-17","17:32:00","امال ماهل القحطاني",5.908333333332848,{"$nulls":3},-45490.73055555556,{"$nulls":3},0,{"$nulls":4},-45490.73055555556,"2024-07-21","18:00:00","امال ماهل القحطاني",4.0194444444423425,"2024-07-17","18:36:00",0.04444444444379769,{"$nulls":3},-45490.73055555556,90524,"Dr. RAMI SHAATH","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","تم تحويلي من دكتور التخدير الى دكتور القلب بسبب ارتفاع النبض و عند توجهي لدكتور حسام و الانتظار ساعه\nتم اخذ علاماتي الحيويه و كان النبض طبيعي و كان رد الدكتور (( مافيك شي و قولي لدكتور التخدير بلاش استهبال\n)) و طلبت من الدكتور ان يكتب التوصيه في ملفي و رفض و كتبها على الورقه و ختم الورقه و قال لي (( اعطيه\nالدكتور)) سبب الشكوى الاستهتار و عدم مرعاة نفسية المريض حيث كان تضارب الاراء و بطريقه علنيه من قبل\nالدكتور حسام رماح تفقد المريض ثقته .","I was referred from the anesthesiologist to the cardiologist due to a high pulse. When I went to Dr. Hossam and waited for an hour, my vital signs were taken, and my pulse was normal. The doctor's response was, \"There's nothing wrong with you. Tell the anesthesiologist to stop messing around.\" I asked the doctor to write the recommendation in my file, but he refused, wrote it on a piece of paper, stamped it, and told me, \"Give it to the doctor.\" The reason for the complaint is the negligence and lack of consideration for the patient's psychological state. The conflicting opinions, expressed publicly by Dr. Hossam Ramah, caused the patient to lose confidence.",null,"Patient",{"$nulls":4},2704,30277367,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية",null,"ابرار بندر الشمري","More than 72 Hours",null,null,2687,30335494,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-07-13T17:59:00","امال ماهل القحطاني","More than 72 Hours",null,null,2685,30298195,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة",null,"ابرار بندر الشمري","More than 72 Hours"]
[null,6,2678,30295981,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2024-07-13T10:43:00","ابرار بندر الشمري","72 Hours","2024-07-13","10:43:00","ابرار بندر الشمري","2024-07-13","10:43:00",{"$nulls":3},"2024-07-13","10:47:00","ابرار بندر الشمري",0.002777777779556345,{"$nulls":3},-45486.44930555556,{"$nulls":3},0,{"$nulls":4},-45486.44930555556,{"$nulls":3},-45486.44930555556,"2024-07-15","13:27:00",2.1111111111094942,"2024-07-15","13:27:00","ابرار بندر الشمري",2.1111111111094942,90524,"Dr. RAMI SHAATH","Management complaints","3. Institutional issues","3.1.Administrative\nPolicies and\nProcedures","3.1.4.Required Service not obtained"," تم الدفع قيمة الخدمة كاش (إبرة الظهر) بسبب إفادة المستشفى بأنها مغطاة على التأمين . وعند رفع الطلب للتأمين تم الرفض . وعند طلب إعادة المبالغ المدفوعة من المستشفى تم إعادة 345 ريال من أصل 1725 ريال .","The service (epidural) was paid for in cash because the hospital stated it was covered by insurance. However, the claim was rejected by the insurance company. When a refund was requested from the hospital, 345 riyals were returned out of the total 1725 riyals.",null,"Hospital",{"$nulls":4},2706,30331465,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية",null,"ابرار بندر الشمري","More than 72 Hours",null,null,2687,30335494,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2024-07-13T17:59:00","امال ماهل القحطاني","More than 72 Hours",null,null,2711,30218114,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة",null,"امال ماهل القحطاني","More than 72 Hours"]
[null,7,2680,30331660,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2024-07-13T13:05:00","ابرار بندر الشمري","48 Hours","2024-07-13","13:05:00","ابرار بندر الشمري","2024-07-13","13:05:00",{"$nulls":3},"2024-07-13","13:18:00","ابرار بندر الشمري",0.009027777778101154,{"$nulls":3},-45486.55416666667,{"$nulls":3},0,{"$nulls":4},-45486.55416666667,{"$nulls":3},-45486.55416666667,"2024-07-15","13:25:00",2.0048611111124046,"2024-07-15","13:25:00","ابرار بندر الشمري",2.0048611111124046,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","تم التوجه و الدفع بالكاش بتاريخ 11/6/2024 و تم رفع مطالبة مالية لشركة التأمين وتمت الموافقة و تم التوجيه من شركة التأمين لاسترداد المبالغ من مقدم الخدمة و مقدم الخدمة يرفض استرداد المبالغ لانتهاء الشهر الذي تم تلقي فيه الخدمة .","The payment was made in cash on 11/6/2024, and a financial claim was filed with the insurance company and approved. The insurance company directed the recovery of the amounts from the service provider, but the service provider refuses to recover the amounts because the month in which the service was received has ended.",null,"Patient",{"$nulls":4},2707,928119,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","مكتب التنويم",null,"امال ماهل القحطاني","24 Hours",null,null,2698,30203131,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2024-07-15T13:47:00","امال ماهل القحطاني","More than 72 Hours",null,null,2722,30194229,"مراجع","العيادات الخارجية","الإداري","استقبال الأشعة",null,"امال ماهل القحطاني","48 Hours"]
[null,8,2681,30327860,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2024-07-13T13:32:00","ابرار بندر الشمري","48 Hours","2024-07-13","13:32:00","ابرار بندر الشمري","2024-07-13","13:32:00",{"$nulls":3},"2024-07-13","13:36:00","ابرار بندر الشمري",0.002777777779556345,{"$nulls":3},-45486.566666666666,{"$nulls":3},0,{"$nulls":4},-45486.566666666666,{"$nulls":3},-45486.566666666666,"2024-07-15","13:22:00",1.9902777777751908,"2024-07-15","13:22:00","ابرار بندر الشمري",1.9902777777751908,null,null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.11.Vaccinations timing ","التطعيم ليس متوفر للطفل","vaccination not avalible on the system ID for Baby",null,"Patient",{"$nulls":4},2756,30014213,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية",null,"ابرار بندر الشمري","24 Hours",null,null,2708,30037828,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-07-16T17:25:00","امال ماهل القحطاني","24 Hours",null,null,2734,30327831,"مراجع","العيادات الخارجية","الإداري","استقبال الأشعة",null,"ابرار بندر الشمري","More than 72 Hours"]
[null,9,2682,1108551,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-07-13T13:46:00","امال ماهل القحطاني","More than 72 Hours","2024-07-13","13:46:00","امال ماهل القحطاني","2024-07-13","13:46:00",{"$nulls":3},"2024-07-13","16:22:00","امال ماهل القحطاني",0.10833333332993789,{"$nulls":3},-45486.68194444444,{"$nulls":3},0,{"$nulls":4},-45486.68194444444,{"$nulls":3},-45486.68194444444,"2024-07-17","14:43:00",3.931250000001455,"2024-07-17","14:43:00","امال ماهل القحطاني",3.931250000001455,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","تم رفع شكوى برقم 2682 فيما يخص التعامل الغير مهني من قبل موظفين الاستقبال حيث تم التوجه على الفور  لمدير العيادت الموظف عبدالله سليمان العزام وكان استقباله لي سيء جدا جدا وغير احترافي وفيه من الفوقية الكثير","Complaint number 2682 was filed regarding the unprofessional conduct of the reception staff. I immediately went to the clinic manager, employee Abdullah Suleiman Al-Azzam, and his reception was extremely poor, unprofessional, and very condescending.",null,"Patient",{"$nulls":15},2723,1713259,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-07-21T14:39:00","امال ماهل القحطاني","24 Hours",null,null,2746,30066800,"مراجع","الطوارئ","الطبي","أطباء الطوارئ",null,"ابرار بندر الشمري","More than 72 Hours",{"$nulls":4},"Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,10,2685,30298195,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-07-13T15:38:00","ابرار بندر الشمري","More than 72 Hours","2024-07-13","15:38:00","Self","2024-07-13","15:38:00","2024-07-27","17:05:00","ابرار بندر الشمري","2024-07-27","17:06:00","ابرار بندر الشمري",14.06111111111386,{"$nulls":3},-45500.7125,{"$nulls":3},0,{"$nulls":4},-45500.7125,{"$nulls":3},-45500.7125,"2024-07-31","10:21:00",3.71875,"2024-07-31","10:21:00","ابرار بندر الشمري",3.71875,null,null,"Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.2.Neglect","تمت الولادة الطبيعية بتاريخ ٥/٦/٢٠٢٤ مع الملاحظ عدم اهتمام الطبيبة حيث تركتني بالساعات في غرفة المخاض\nبدون زياره وحتى اثناء لحظات الولادة الأخيرة حيث ان الرحم مفتوح ١٠ سم وكنت اشعر برأس الطفل بالاسفل\nيضغط (دقائق النزول) ولم ادفع حتى انتظر الدكتوره تأتي وهي لا تحضر ولا تستجيب لاستدعاءاتي انا والممرضات","The natural birth took place on June 5, 2024. It's worth noting the doctor's lack of attention; she left me in the delivery room for hours without visiting me, even during the final moments of labor when my cervix was dilated 10 cm and I could feel the baby's head pressing down (minutes of descent). I didn't push, waiting for the doctor to come, but she didn't appear and didn't respond to my calls or those of the nurses.",null,"Patient",{"$nulls":15},2724,1725673,"وزارة الصحة","التنويم","الخدمات المساندة","قسم المطبخ","2024-07-21T17:23:00","امال ماهل القحطاني","48 Hours",null,null,2752,"لا يوجد ملف","مراجع","العيادات الخارجية","الطبي","بنك الدم",null,"امال ماهل القحطاني","48 Hours",null,null,"ابرار بندر الشمري",3,{"$f":"CR12/CR14","v":{"v":0.75,"d":"75.00%"}},0,0,0,3,{"$f":"CT12+CU12+CV12+CW12","v":3}]
[null,11,2686,1013669237,"وزارة الصحة","التنويم","الإداري","قسم الخدمة الإجتماعية","2024-07-13T16:17:00","ابرار بندر الشمري","48 Hours","2024-07-13","16:17:00","ابرار بندر الشمري","2024-07-13","16:17:00",{"$nulls":3},"2024-07-13","16:32:00","ابرار بندر الشمري",0.010416666664241347,{"$nulls":3},-45486.688888888886,{"$nulls":3},0,{"$nulls":4},-45486.688888888886,{"$nulls":3},-45486.688888888886,"2024-07-15","13:30:00",1.8736111111138598,"2024-07-15","13:30:00","ابرار بندر الشمري",1.8736111111138598,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","تم منعي نت قبل الاخصائية من زيارة والدتها المنومه والمريضه تطلب زيارة ابنتها ومرافقتها في المستشفى وتم الرفض بحجة عذر طبي ولم يتم اظهار اي ورق رسمي بذلك . ","I was prevented by the specialist from visiting my hospitalized mother, and the patient requested to visit her daughter and accompany her in the hospital, but the request was refused on the pretext of a medical excuse, and no official paper was shown to that effect.",null,"Patient",{"$nulls":15},2727,30305675,"وزارة الصحة","التنويم","الطبي","تنويم الأطفال","2024-07-22T15:25:00","ابرار بندر الشمري","More than 72 Hours",null,null,2753,816612,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان",null,"امال ماهل القحطاني","More than 72 Hours",null,null,"امال ماهل القحطاني",1,{"$f":"CR13/CR14","v":{"v":0.25,"d":"25.00%"}},0,2,1,6,1]
[null,12,2687,30335494,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-07-13T17:59:00","امال ماهل القحطاني","More than 72 Hours","2024-07-13","17:59:00","امال ماهل القحطاني","2024-07-13","17:59:00",{"$nulls":3},"2024-07-14","20:46:00","امال ماهل القحطاني",1.1159722222218988,"2024-07-15","13:46:00","امال ماهل القحطاني",0.7083333333357587,"2024-07-16","18:00:00","امال ماهل القحطاني",1.1763888888890506,{"$nulls":4},-45487.865277777775,{"$nulls":3},-45487.865277777775,"2024-07-21","17:35:00",6.867361111115315,"2024-07-21","17:35:00","امال ماهل القحطاني",6.867361111115315,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.5.No apology to the patient","عاملتني الممرضة معاملة سيئة، ورفعت صوتها عليّ. كما لوّحت بيدها قائلةً: \"اخرجي من هنا\". بعد أن طلبت من الطبيب إلغاء الفاتورة، رفضت الذهاب معنا وعادت إلى العيادة. لم تعتذر لنا، وتعاملت معنا بطريقة غير مهنية.","The nurse treated me badly, and her voice was raised at me. She also gestured with her hand to “Get out of here.” After asking the doctor to cancel the bill, she refused to go with us and returned to the clinic. She did not apologize to us and treated us in an unprofessional manner.",null,"Patient",{"$nulls":15},2736,30337017,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-07-25T20:07:00","ابرار بندر الشمري","More than 72 Hours",null,null,2760,30338841,"مراجع","العيادات الخارجية","الطبي","قسم المختبر",null,"امال ماهل القحطاني","More than 72 Hours",null,null,"Total",{"$f":"CR12+CR13","v":4},{"$f":"CS13+CS12","v":{"v":1,"d":"100.00%"}},0,2,1,9,4]
[null,13,2687,30335494,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2024-07-13T17:59:00","امال ماهل القحطاني","More than 72 Hours","2024-07-13","17:59:00","امال ماهل القحطاني","2024-07-13","17:59:00",{"$nulls":3},"2024-07-17","14:52:00","امال ماهل القحطاني",3.8701388888875954,{"$nulls":3},-45490.61944444444,{"$nulls":3},0,{"$nulls":4},-45490.61944444444,{"$nulls":3},-45490.61944444444,"2024-07-21","18:33:00",4.15347222222772,"2024-07-21","18:33:00","امال ماهل القحطاني",4.15347222222772,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","الطبيب غير متعاون وتصرفاته وأجوبته على أسئلة المريض غير لائقة ومجدية ولا يأخذ مخاوف المريض على\nمحمل الأهمية وعندما سألته عن حالة الطفلة الرضيع هل يوجد بها اصفرار أجاب باستهزاء مثل لونك يقصد\nالاستهزاء بوالدة الطفلة بأن لونها شاحب. ","The doctor is uncooperative, his behavior and answers to the patient's questions are inappropriate and unhelpful, and he doesn't take the patient's concerns seriously. When I asked him about the baby girl's condition, specifically whether she had jaundice, he replied mockingly, \"Like your color,\" implying that the baby's mother looked pale.",null,"Patient",{"$nulls":15},2740,30039220,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-07-27T19:35:00","امال ماهل القحطاني","24 Hours"]
[3,14,2697,30335845,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة (أطفال)","2024-07-15T19:21:00","ابرار بندر الشمري","48 Hours","2024-07-15","18:25:00","ابرار بندر الشمري","2024-07-15","19:21:00","2024-07-16","11:23:00","ابرار بندر الشمري","2024-07-16","11:45:00","ابرار بندر الشمري",0.6833333333343035,{"$nulls":3},-45489.489583333336,{"$nulls":3},0,{"$nulls":4},-45489.489583333336,{"$nulls":3},-45489.489583333336,"2024-07-17","14:43:00",1.1236111111065838,"2024-07-17","14:43:00","ابرار بندر الشمري",1.1236111111065838,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","تم التحدث مع الاستاذ حواس لعدة مرات فيما يخص مشاكل السرير  لغرفة 2185 وتم ابلاغي بانه سوف يتم الرد والعمل على تغير السرير وحل المشكله لدي ولم يتم التواصل معي حتى الان","I spoke with Mr. Hawas several times regarding the bed issues in room 2185, and I was informed that they would respond and work would be done to change the bed and resolve the problem. However, I have not been contacted yet.",null,"Patient",{"$nulls":37},"ذوي المراجع",4,{"$f":"CR16/DA17","v":{"$error":"#DIV/0!"}}]
[null,15,2698,30203131,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2024-07-15T13:47:00","امال ماهل القحطاني","More than 72 Hours","2024-07-15","13:47:00","امال ماهل القحطاني","2024-07-15","13:47:00",{"$nulls":3},"2024-07-15","21:07:00","امال ماهل القحطاني",0.3055555555547471,{"$nulls":3},-45488.87986111111,{"$nulls":3},0,{"$nulls":4},-45488.87986111111,{"$nulls":3},-45488.87986111111,"2024-07-29","14:09:00",13.709722222221899,"2024-07-29","14:09:00","امال ماهل القحطاني",13.709722222221899,11043,"Dr. MOHAMD SAMEER ABD ALRAZAK  ALRAHHAL","Management complaints","3. Institutional issues","3.3.Safety & Security","3.3.8.Theft and lost","احتيال في استخدام التأمين لشخص مجهول الهوية علما انه بعد التواصل مع مدير العيادات افادني بانه سوف يتم الغاء المطالبه للزياره المذكوره ولم يتم ذلك ","Fraudulent use of insurance by an unidentified person. After contacting the clinic manager, he informed me that the claim for the aforementioned visit would be canceled, but this did not happen.",null,"Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,16,2702,30037265,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-07-16T14:40:00","امال ماهل القحطاني","More than 72 Hours","2024-07-16","14:40:00","امال ماهل القحطاني","2024-07-16","14:40:00",{"$nulls":3},"2024-07-16","15:36:00","امال ماهل القحطاني",0.03888888889196096,{"$nulls":3},-45489.65,{"$nulls":3},0,{"$nulls":4},-45489.65,{"$nulls":3},-45489.65,"2024-07-23","15:11:00",6.982638888890506,"2024-07-23","15:11:00","امال ماهل القحطاني",6.982638888890506,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","تم رفض رفع موافقة بتاريخ (12/6/2024) والمتعلقة ب(ابرة ظهر) ولم يوضح السبب وتم طلب المبلغ كاش","The approval request dated (12/6/2024) regarding (an epidural) was rejected without explanation, and the amount was requested in cash.",null,"Patient",{"$nulls":4},"ابرار بندر الشمري",6,{"$f":"BK18/BK20","v":{"v":0.75,"d":"75.00%"}},2,1,1,2,{"$f":"BM18+BN18+BO18+BP18","v":6},{"$nulls":25},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,17,2703,30306003,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2024-07-16T14:40:00","ابرار بندر الشمري","24 Hours","2024-07-16","14:40:00","ابرار بندر الشمري","2024-07-16","14:40:00",{"$nulls":3},"2024-07-16","15:37:00","ابرار بندر الشمري",0.03958333333139308,{"$nulls":3},-45489.65069444444,{"$nulls":3},0,{"$nulls":4},-45489.65069444444,{"$nulls":3},-45489.65069444444,"2024-07-17","15:08:00",0.9798611111182254,"2024-07-17","15:08:00","ابرار بندر الشمري",0.9798611111182254,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","تم رفض رفع موافقة بتاريخ (12/6/2024) والمتعلقة ب(ابرة ظهر) ولم يوضح السبب وتم طلب المبلغ كاش","The approval request dated (12/6/2024) regarding (an epidural) was rejected without explanation, and the amount was requested in cash.",null,"Patient",{"$nulls":4},"امال ماهل القحطاني",2,{"$f":"BK19/BK20","v":{"v":0.25,"d":"25.00%"}},1,0,0,1,{"$f":"BP19+BO19+BN19+BM19","v":2},{"$nulls":25},0,1,1,2]
[null,18,2704,30277367,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2024-07-16T15:43:00","ابرار بندر الشمري","More than 72 Hours","2024-07-16","15:43:00","ابرار بندر الشمري","2024-07-16","15:43:00",{"$nulls":3},"2024-07-16","15:46:00","ابرار بندر الشمري",2.0833333328482695E-3,{"$nulls":3},-45489.65694444445,{"$nulls":3},0,{"$nulls":4},-45489.65694444445,{"$nulls":3},-45489.65694444445,"2024-07-20","11:02:00",3.8027777777751908,"2024-07-20","11:02:00","ابرار بندر الشمري",3.8027777777751908,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","لم يتم إشعار المستفيد برفض شركة التأمين تغطية الحالة و تم إستكمال العلاج و إلزام المستفيد دفع مبلغ الخدمة المقدمة .","The beneficiary was not notified of the insurance company's refusal to cover the case, and the treatment was completed, obligating the beneficiary to pay the amount of the service provided.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK18+BK19","v":8},{"$f":"BL19+BL18","v":{"v":1,"d":"100.00%"}},{"$f":"BM19+BM18","v":3},1,1,3,8,{"$nulls":25},{"$f":"CQ19/CR16","v":{"v":0,"d":"0.00%"}},{"$f":"CR19/CR16","v":{"v":0.25,"d":"25.00%"}},{"$f":"CS19/CR16","v":{"v":0.25,"d":"25.00%"}},{"$f":"CT19/CR16","v":{"v":0.5,"d":"50.00%"}}]
[null,19,2706,30331465,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-07-16T15:46:00","ابرار بندر الشمري","More than 72 Hours","2024-07-16","15:46:00","ابرار بندر الشمري","2024-07-16","15:46:00",{"$nulls":3},"2024-07-16","16:02:00","ابرار بندر الشمري",0.011111111110949423,"2024-07-17","15:13:00","ابرار بندر الشمري",0.9659722222204437,{"$nulls":3},-45490.63402777778,{"$nulls":4},-45489.66805555556,{"$nulls":3},-45489.66805555556,"2024-07-20","11:02:00",3.7916666666642413,"2024-07-20","11:02:00","ابرار بندر الشمري",3.7916666666642413,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","لم يوفر لي التقارير المطلوبة من شركة التأمين الصحي وهي تقرير حضانة لطفلي الخدج ومازلت ولم اتوصل لحل مازلت اعاني من طلبات التأمين التعجيزية وعدم توفير التقارير المطلوبة من المستشفى ","The health insurance company hasn't provided me with the required reports, specifically a neonatal care report for my premature baby. I'm still struggling with the insurance company's unreasonable demands and the hospital's failure to provide the necessary reports.",null,"Patient",{"$nulls":15},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,20,2707,928119,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","مكتب التنويم","2024-07-16T16:35:00","امال ماهل القحطاني","24 Hours","2024-07-16","16:35:00","امال ماهل القحطاني","2024-07-16","16:35:00",{"$nulls":3},"2024-07-16","17:07:00","امال ماهل القحطاني",0.022222222221898846,{"$nulls":3},-45489.71319444444,{"$nulls":3},0,{"$nulls":4},-45489.71319444444,{"$nulls":3},-45489.71319444444,"2024-07-16","17:25:00",0.012500000004365575,"2024-07-16","17:25:00","امال ماهل القحطاني",0.012500000004365575,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","تمت الموافقة على الخدمة المطلوبة (عملية بالعين) من شركة التأمين و بحسب وثيقة المستفيد لا يوجد نسبة تحمل , تم إلزام المستفيد بدفع 1000 للدخول لمقدم الخدمة .","The requested service (eye surgery) was approved by the insurance company, and according to the beneficiary's document, there is no deductible. The beneficiary was obligated to pay 1000 to access the service provider.",null,"Patient",{"$nulls":4},"CCHI",8,{"$f":"BK22/CV8","v":{"$error":"#DIV/0!"}},{"$nulls":8},"ابرار بندر الشمري",5,{"$f":"BV22/BV24","v":{"v":0.38461538461538464,"d":"38.46%"}},0,2,0,3,{"$f":"BX22+BY22+BZ22+CA22","v":5},{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"In-Patient",1,{"$f":"CR22/CR25","v":{"v":0.25,"d":"25.00%"}}]
[null,21,2708,30037828,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-07-16T17:25:00","امال ماهل القحطاني","24 Hours","2024-07-16","17:25:00","امال ماهل القحطاني","2024-07-16","17:25:00",{"$nulls":3},"2024-07-16","17:46:00","امال ماهل القحطاني",0.014583333329937886,{"$nulls":3},-45489.740277777775,{"$nulls":3},0,{"$nulls":4},-45489.740277777775,{"$nulls":3},-45489.740277777775,"2024-07-17","18:16:00",1.0208333333357587,"2024-07-17","18:16:00","امال ماهل القحطاني",1.0208333333357587,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.2.Incorrect medical records","تم رفع تقرير خاطئ لدى منصة صحتي ومخالف للتشخيض لزيارتي لدى الحمادي حيث تم تشخيصي بقولون عصبي ومسجل لدى المنصه بورم خبيث بالقولون .","A false report was submitted to the Sehaty platform, contradicting the diagnosis of my visit to Al-Hammadi, where I was diagnosed with irritable bowel syndrome and registered on the platform as having a malignant tumor in the colon.",null,"Patient",{"$nulls":15},"امال ماهل القحطاني",8,{"$f":"BV23/BV24","v":{"v":0.6153846153846154,"d":"61.54%"}},3,1,0,4,{"$f":"CA23+BZ23+BY23+BX23","v":8},{"$nulls":3},"ابرار بندر الشمري",3,{"$f":"CG23/CG25","v":{"v":0.25,"d":"25.00%"}},0,0,0,3,{"$f":"CI23+CJ23+CK23+CL23","v":3},{"$nulls":3},"Out-Patient",3,{"$f":"CR23/CR25","v":{"v":0.75,"d":"75.00%"}}]
[null,22,2711,30218114,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-07-17T23:05:00","امال ماهل القحطاني","More than 72 Hours","2024-07-17","17:18:00","امال ماهل القحطاني","2024-07-17","23:05:00","2024-07-23","16:18:00","امال ماهل القحطاني","2024-07-23","16:25:00","امال ماهل القحطاني",5.722222222226264,{"$nulls":3},-45496.68402777778,{"$nulls":3},0,{"$nulls":4},-45496.68402777778,{"$nulls":3},-45496.68402777778,"2024-08-07","09:17:00",14.702777777776646,"2024-08-07","09:17:00","ابرار بندر الشمري",14.702777777776646,6722,"Dr. DAAD ZOUKAN  KARKOUT","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","انه في يوم الثلاثاء الموافق 16 يوليو قامت زوجتي الدكتورة عهود محمد اسماعيل بزيارة الدكتور محمد سمير\nالرحال من قسم انف واذن وحنجرة لالتهاب والم شديد بالاذن و بعد الكشف قال لها جملة تحتمل اكثر من معني و\nمقصد وهي   متناميش تحت المكيف و نامي فوقه ","On Tuesday, July 16th, my wife, Dr. Ahoud Mohamed Ismail, visited Dr. Mohamed Samir Al-Rahal from the Ear, Nose and Throat Department due to severe ear inflammation and pain. After the examination, he told her a statement that could be interpreted in more than one way: \"Don't sleep under the air conditioner, sleep on top of it.\"",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"Total",{"$f":"BV22+BV23","v":13},{"$f":"BW23+BW22","v":{"v":1,"d":"100.00%"}},3,3,0,7,13,{"$nulls":3},"امال ماهل القحطاني",9,{"$f":"CG24/CG25","v":{"v":0.75,"d":"75.00%"}},0,2,1,6,{"$f":"CL24+CK24+CJ24+CI24","v":9},{"$nulls":3},"ER",0,{"$f":"CR24/CR25","v":{"v":0,"d":"0.00%"}}]
[null,23,2722,30194229,"مراجع","العيادات الخارجية","الإداري","استقبال الأشعة","2024-07-20T19:35:00","امال ماهل القحطاني","48 Hours","2024-07-20","19:35:00","امال ماهل القحطاني","2024-07-20","19:35:00",{"$nulls":3},"2024-07-21","14:39:00","امال ماهل القحطاني",0.7944444444510737,"2024-07-22","19:56:00","امال ماهل القحطاني",1.2201388888861402,{"$nulls":3},-45495.830555555556,{"$nulls":4},-45494.61041666667,{"$nulls":3},-45494.61041666667,"2024-07-23","14:58:00",2.0131944444437977,"2024-07-23","14:58:00","امال ماهل القحطاني",2.0131944444437977,null,null,"Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.2.Neglect","تم التعامل مع مريض من ذوي الاحتياجات وتم تجاهله بشكل واضح ","A patient with special needs was clearly ignored.",null,"Patient",{"$nulls":4},3,1,1,3,{"$nulls":18},"Total",{"$f":"CG23+CG24","v":12},{"$f":"CH24+CH23","v":{"v":1,"d":"100.00%"}},0,2,1,9,12,{"$nulls":3},"Total",{"$f":"CR22+CR23+CR24","v":4},{"$f":"CS24+CS23+CS22","v":{"v":1,"d":"100.00%"}}]
[4,24,2723,1713259,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-07-21T14:39:00","امال ماهل القحطاني","24 Hours","2024-07-21","14:39:00","امال ماهل القحطاني","2024-07-21","14:39:00",{"$nulls":3},"2024-07-21","16:39:00","امال ماهل القحطاني",0.0833333333284827,{"$nulls":3},-45494.69375,{"$nulls":3},0,{"$nulls":4},-45494.69375,{"$nulls":3},-45494.69375,"2024-07-22","14:44:00",0.9201388888905058,"2024-07-22","14:44:00","امال ماهل القحطاني",0.9201388888905058,null,null,"Management complaints","4. Accessibility","4.4.Referrals","4.4.1.Patient referral refusal","يفيد المستفيد بان المريضه تم قبول احالتها الى مستشفى الملك فيصل التخصصي وعند التوجه للمنشأه (مسشتفى الحمادي ) تم رفض نقل الاحاله بحجة انه لابد من اشعار قبول من نفس المستشفى المحاله له","The beneficiary reports that the patient's referral to King Faisal Specialist Hospital was accepted, but upon going to the facility (Al Hammadi Hospital), the transfer was refused on the grounds that an acceptance notice from the same hospital to which she was referred was required.",null,"Hospital",{"$nulls":4},{"$f":"BJ25/BK22","v":{"v":0.375,"d":"37.50%"}},{"$f":"BK25/BK22","v":{"v":0.125,"d":"12.50%"}},{"$f":"BL25/BK22","v":{"v":0.125,"d":"12.50%"}},{"$f":"BM25/BK22","v":{"v":0.375,"d":"37.50%"}},{"$nulls":7},"MOH",13,{"$f":"BV26/CX7","v":{"$error":"#DIV/0!"}},{"$nulls":19},"Medical",3,{"$f":"CR26/CR30","v":{"v":0.75,"d":"75.00%"}}]
[null,25,2724,1725673,"وزارة الصحة","التنويم","الخدمات المساندة","قسم المطبخ","2024-07-21T17:23:00","امال ماهل القحطاني","48 Hours","2024-07-21","17:23:00","امال ماهل القحطاني","2024-07-21","17:23:00",{"$nulls":3},"2024-07-21","17:28:00","امال ماهل القحطاني",3.4722222189884633E-3,"2024-07-22","14:54:00","امال ماهل القحطاني",0.8930555555562023,{"$nulls":3},-45495.620833333334,{"$nulls":4},-45494.72777777778,{"$nulls":3},-45494.72777777778,"2024-07-23","14:57:00",1.8951388888890506,"2024-07-23","14:57:00","امال ماهل القحطاني",1.8951388888890506,null,null,"Management complaints","3. Institutional issues","3.2.Environment","3.2.4.Poor Food service","يفيد المستفيد ان وجبة العشاء لم تحضر على الوقت ولم يتم احضاراها الا بعد التواصل وطلب ذلك في تمام الساعه 11:30 تقريبا . باانتظار الافادة ","The customer reports that dinner was not served on time and was only brought after contact and a request was made at approximately 11:30 PM. A response is awaited.",null,"Patient",{"$nulls":26},"مراجع",12,{"$f":"CG27/CY8","v":{"$error":"#DIV/0!"}},{"$nulls":8},"Admin",1,{"$f":"CR27/CR30","v":{"v":0.25,"d":"25.00%"}}]
[null,26,2727,30305675,"وزارة الصحة","التنويم","الطبي","تنويم الأطفال","2024-07-22T15:25:00","ابرار بندر الشمري","More than 72 Hours","2024-07-22","15:25:00","ابرار بندر الشمري","2024-07-22","15:25:00",{"$nulls":3},"2024-07-22","15:40:00","ابرار بندر الشمري",0.010416666671517305,"2024-07-24","10:04:00","ابرار بندر الشمري",1.7666666666627862,"2024-07-27","10:07:00","ابرار بندر الشمري",3.0020833333328483,{"$nulls":4},-45495.65277777778,{"$nulls":3},-45495.65277777778,"2024-07-29","13:43:00",6.91874999999709,"2024-07-29","13:43:00","ابرار بندر الشمري",6.91874999999709,null,null,"Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.5.Complications resulting from treatment","تم حضور الطفله تشكو من حراره وحساسيه بالصدر تم اعطاءها دواء خاطى مما ادى الى تحسس شديد بجسم الطفلة . ","The child was brought in complaining of fever and chest sensitivity. She was given the wrong medicine, which led to a severe allergic reaction in the child's body.",null,"Patient",{"$nulls":4},"In-Patient",4,{"$f":"BK28/BK31","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":18},"Nursing",0,{"$f":"CR28/CR30","v":{"v":0,"d":"0.00%"}}]
[null,27,2733,30299421,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-07-24T15:42:00","امال ماهل القحطاني","More than 72 Hours","2024-07-24","15:27:00","امال ماهل القحطاني","2024-07-24","15:42:00","2024-07-25","19:59:00","ابرار بندر الشمري","2024-07-25","20:02:00","ابرار بندر الشمري",1.1805555555547471,"2024-07-27","19:55:00","امال ماهل القحطاني",1.9951388888875954,"2024-07-28","15:04:00","امال ماهل القحطاني",0.7979166666700621,"2024-08-07","10:42:00","ابرار بندر الشمري",null,12.611111111109494,{"$nulls":3},-45498.83472222222,null,null,{"$f":"(AP29+AO29)-(U29+T29)","v":-45498.83472222222},{"$nulls":3},-45498.83472222222,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.4.Failure to clarify patient case to his family","ادعي بأنني علي مشاكل مع المريضه علما بان الإشكاليه مع ابنتها ايمان حيث ان المريضه تهيجت وتغير سلوكها\nسلبيا منذ زياره ايمان ","\"I claim that I have problems with the patient, knowing that the problem is with her daughter Iman, as the patient became agitated and her behavior changed negatively since Iman's visit.\"",null,"Patient",{"$nulls":4},"Out-Patient",4,{"$f":"BK29/BK31","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},3,3,0,7,{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"Support Services",0,{"$f":"CR29/CR30","v":{"v":0,"d":"0.00%"}}]
[null,28,2734,30327831,"مراجع","العيادات الخارجية","الإداري","استقبال الأشعة","2024-07-25T17:50:00","ابرار بندر الشمري","More than 72 Hours","2024-07-25","17:44:00","ابرار بندر الشمري","2024-07-25","17:50:00","2024-07-25","19:25:00","ابرار بندر الشمري","2024-07-25","19:25:00","ابرار بندر الشمري",0.06597222222626442,"2024-07-27","10:04:00","ابرار بندر الشمري",1.6104166666627862,{"$nulls":3},-45500.419444444444,{"$nulls":4},-45498.80902777778,{"$nulls":3},-45498.80902777778,"2024-07-29","13:59:00",3.773611111108039,"2024-07-29","13:59:00","ابرار بندر الشمري",3.773611111108039,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.6.Treatment delay","تم الانتظار لدى قسم الاشعه لاكثر من ساعتين وبعد ذلك افادت موظفة الاستقبال بأن ورقة المريض مفقوده\nوتم طباعه ورقه جديده .","I waited at the radiology department for more than two hours, and then the receptionist informed me that the patient's form was missing.\nA new form was printed",null,"Patient",{"$nulls":4},"ER",0,{"$f":"BK30/BK31","v":{"v":0,"d":"0.00%"}},{"$nulls":8},{"$f":"BU29/BV26","v":{"v":0.23076923076923078,"d":"23.08%"}},{"$f":"BV29/BV26","v":{"v":0.23076923076923078,"d":"23.08%"}},{"$f":"BW29/BV26","v":{"v":0,"d":"0.00%"}},{"$f":"BX29/BV26","v":{"v":0.5384615384615384,"d":"53.85%"}},{"$nulls":7},0,2,1,9,{"$nulls":7},"Total",{"$f":"CR26+CR27+CR28+CR29","v":4},{"$f":"CS29+CS28+CS27+CS26","v":{"v":1,"d":"100.00%"}}]
[null,29,2735,30031545,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-07-25T19:32:00","ابرار بندر الشمري","More than 72 Hours","2024-07-25","19:22:00","ابرار بندر الشمري","2024-07-25","19:32:00","2024-07-25","20:01:00","ابرار بندر الشمري","2024-07-25","20:02:00","ابرار بندر الشمري",0.020833333335758653,"2024-07-29","10:35:00","ابرار بندر الشمري",3.6062499999970896,"2024-07-29","13:56:00","ابرار بندر الشمري",0.13958333333721384,{"$nulls":4},-45498.83472222222,{"$nulls":3},-45498.83472222222,"2024-07-31","10:26:00",5.599999999998545,"2024-07-31","10:26:00","ابرار بندر الشمري",5.599999999998545,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","موعدي كان الساعة ٦ و انتظرت لمدة ٣٥ دقيقة","My appointment was at 6 and I waited for 35 minutes",null,"Patient",{"$nulls":4},"Total",{"$f":"BK28+BK29+BK30","v":8},{"$f":"BL30+BL29+BL28","v":{"v":1,"d":"100.00%"}},{"$nulls":19},{"$f":"CF30/CG27","v":{"v":0,"d":"0.00%"}},{"$f":"CG30/CG27","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"CH30/CG27","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$f":"CI30/CG27","v":{"v":0.75,"d":"75.00%"}}]
[null,30,2736,30337017,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-07-25T20:07:00","ابرار بندر الشمري","More than 72 Hours","2024-07-25","20:07:00","ابرار بندر الشمري","2024-07-25","20:07:00",{"$nulls":3},"2024-07-25","20:35:00","ابرار بندر الشمري",0.01944444444961846,"2024-07-29","10:32:00","ابرار بندر الشمري",3.5812499999956344,"2024-07-29","10:32:00","ابرار بندر الشمري",0,{"$nulls":4},-45498.85763888889,{"$nulls":3},-45498.85763888889,"2024-07-29","15:27:00",3.7861111111124046,"2024-07-29","15:27:00","ابرار بندر الشمري",3.7861111111124046,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.2.Examination delay in emergency","تاخير حضور الدكتور الى غرفة المريضه رغم ان حالتها كانت طارئه ","The doctor was late in arriving at the patient's room, even though her condition was an emergency.",null,"Patient",{"$nulls":4},"Medical",0,{"$f":"BK32/BK36","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"In-Patient",5,{"$f":"BV32/BV35","v":{"v":0.38461538461538464,"d":"38.46%"}}]
[null,31,2737,30336599,"ذوي المراجع","التنويم","الإداري","قسم المالية","2024-07-25T22:01:00","ابرار بندر الشمري","72 Hours","2024-07-25","20:41:00","ابرار بندر الشمري","2024-07-25","22:01:00","2024-07-27","10:15:00","ابرار بندر الشمري","2024-07-27","10:16:00","ابرار بندر الشمري",1.5104166666642413,{"$nulls":3},-45500.427777777775,{"$nulls":3},0,{"$nulls":4},-45500.427777777775,{"$nulls":3},-45500.427777777775,"2024-07-29","13:51:00",2.149305555554747,"2024-07-29","13:51:00","ابرار بندر الشمري",2.149305555554747,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.5.Pricing variations","تم افادتي بأن تكلفة الختان 700 ريال في مستشفى الحمادي...عند الخروج اليوم تم الطلب مني دفع مبلغ 1062 ريال\nقيمة الختان بعد خصم نسبة تحمل التأمين","I was informed that the cost of circumcision at Al Hammadi Hospital was 700 riyals... Upon discharge today, I was asked to pay 1062 riyals (the cost of the circumcision after deducting the insurance deductible).",null,"Patient",{"$nulls":4},"Admin",8,{"$f":"BK33/BK36","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Out-Patient",6,{"$f":"BV33/BV35","v":{"v":0.46153846153846156,"d":"46.15%"}},{"$nulls":8},"In-Patient",0,{"$f":"CG33/CG36","v":{"v":0,"d":"0.00%"}}]
[null,32,2740,30039220,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-07-27T19:35:00","امال ماهل القحطاني","24 Hours","2024-07-27","19:35:00","امال ماهل القحطاني","2024-07-27","19:35:00",{"$nulls":3},"2024-07-27","19:41:00","امال ماهل القحطاني",0.004166666672972497,{"$nulls":3},-45500.82013888889,{"$nulls":3},0,{"$nulls":4},-45500.82013888889,{"$nulls":3},-45500.82013888889,"2024-07-28","14:42:00",0.7923611111109494,"2024-07-28","14:42:00","امال ماهل القحطاني",0.7923611111109494,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","تم رفع شكوى سابقه على نفس رقم الملف 30039220 وبانتظار ردكم فيما ماتم عمله في الشكوى المقدمه بالنظام برقم 2639.","A previous complaint was filed under the same file number 30039220 and we are awaiting your response regarding what was done in the complaint submitted to the system under number 2639.",null,"Patient",{"$nulls":4},"Nursing",0,{"$f":"BK34/BK36","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"ER",2,{"$f":"BV34/BV35","v":{"v":0.15384615384615385,"d":"15.38%"}},{"$nulls":8},"Out-Patient",11,{"$f":"CG34/CG36","v":{"v":0.9166666666666666,"d":"91.67%"}}]
[5,33,2746,30066800,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2024-07-29T21:33:00","ابرار بندر الشمري","More than 72 Hours","2024-07-29","21:33:00","Self","2024-07-29","21:33:00","2024-07-31","10:23:00","ابرار بندر الشمري","2024-07-31","10:24:00","ابرار بندر الشمري",1.5354166666656965,"2024-08-01","09:58:00","ابرار بندر الشمري",0.9819444444437977,{"$nulls":3},-45505.41527777778,{"$nulls":4},-45504.433333333334,{"$nulls":3},-45504.433333333334,"2024-08-07","15:34:00",7.215277777773736,"2024-08-07","15:34:00","ابرار بندر الشمري",7.215277777773736,null,null,"Clinical complaints","1. Quality","1.4.Treatment","1.4.3.Ineffective treatment"," حضرنا الى الطوارئ لوجود الم وتورم في قدم ابنتي ولم تتم معالجة الحالة بدقة مما ادى الى رجوع الالم بعد\nاسبوعين وكان الاجراء بدائي لايوجد عدسه واعتمد الدكتور على كشاف جوالي الشخصي لمعالجة الحاله ! ولم\nيذكر لنا انه يجب مراجعه المراجعه او اي توصيات اخرى الا الادويه","We went to the emergency room because my daughter had pain and swelling in her foot, but the condition wasn't treated properly, which led to the pain returning after two weeks. The procedure was rudimentary; there was no lens, and the doctor relied on my phone's flashlight to treat the condition! He didn't mention a follow-up appointment or any other recommendations besides medication.",null,"Patient",{"$nulls":4},"Support Services",0,{"$f":"BK35/BK36","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Total",{"$f":"BV32+BV33+BV34","v":13},{"$f":"BW34+BW33+BW32","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"ER",1,{"$f":"CG35/CG36","v":{"v":0.08333333333333333,"d":"8.33%"}}]
[null,34,2752,"لا يوجد ملف","مراجع","العيادات الخارجية","الطبي","بنك الدم","2024-07-30T19:17:00","امال ماهل القحطاني","48 Hours","2024-07-30","17:43:00","امال ماهل القحطاني","2024-07-30","19:17:00","2024-08-04","09:40:00","امال ماهل القحطاني","2024-08-04","12:31:00","امال ماهل القحطاني",4.718055555553292,{"$nulls":3},-45508.521527777775,{"$nulls":3},0,{"$nulls":4},-45508.521527777775,{"$nulls":3},-45508.521527777775,"2024-08-06","13:09:00",2.0263888888948713,"2024-08-06","13:09:00","امال ماهل القحطاني",2.0263888888948713,null,null,"Management complaints","3. Institutional issues","3.1.Administrative\nPolicies and\nProcedures","3.1.4.Required Service not obtained"," تم حضوري للتبرع بالدم لاحد المرضى وتم تاخير تقريبا ٤٠ دقيقه بعد تعبئه النموذج لاخر العلامات الحيويه\nوتاخيري مره اخرى تقريبا ساعة كاملة وبعدها يحضر شخص لا يحمل بطاقه عمل على انه الدكتور ويرفض تبرعي\nبالدم بسبب اني تبرعت قبل شهرين","I went to donate blood for a patient and was delayed for about 40 minutes after filling out the form for my vital signs. I was then delayed again for about an hour. After that, a person without a work ID came in claiming to be the doctor and refused my blood donation because I had donated two months prior.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK32+BK33+BK34+BK35","v":8},{"$f":"BL35+BL34+BL33+BL32","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Medical",5,{"$f":"BV36/BV40","v":{"v":0.38461538461538464,"d":"38.46%"}},{"$nulls":8},"Total",{"$f":"CG33+CG34+CG35","v":12},{"$f":"CH35+CH34+CH33","v":{"v":1,"d":"100.00%"}}]
[null,35,2753,816612,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-07-30T19:05:00","امال ماهل القحطاني","More than 72 Hours","2024-07-30","18:44:00","امال ماهل القحطاني","2024-07-30","19:05:00","2024-07-30","19:21:00","امال ماهل القحطاني","2024-07-31","15:48:00","امال ماهل القحطاني",0.8631944444423425,"2024-08-01","20:23:00","امال ماهل القحطاني",1.1909722222262644,{"$nulls":3},-45505.84930555556,{"$nulls":4},-45504.65833333333,{"$nulls":3},-45504.65833333333,"2024-08-07","10:42:00",6.787499999998545,"2024-08-07","10:42:00","ابرار بندر الشمري",6.787499999998545,null,null,"Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.5.Complications resulting from treatment","ضرت عند الدكتور يوم الجمعه ١٢/٧:٢٠٢٤الساعه ٧:٣٦ بعد موعد مسبق حيث تم الاتفاق على اجراء فتح للسن\nلاستخراج الخراج وتنظيف المنطقه ، حسب رأي الدكتور ان الاجراء بسيط ولا يستدعي اكثر من موعد واحد ،\nاثناء عملية فتح السن اصبت بآلام شديده اشبه بالحروق اثناء تنظيف السن وحسب كلام الدكتور ان الموضوع\nطبيعي نتيجه لتنظيف السن ، بعد ذلك قام الدكتور بإغلاق السن واخباري ان جزء كبير من الخراج تم تنظيفه ولكن\nيجب اجراء جراحة فتح لثه لإكمال التنظيف ولكن ذلك بعد اعادة عمل جذر واعادة تركيب التركيبات الخارجيه ،\nبعد ذلك اصبت لمدة اسبوع كامل بتورم شديد والام حرق في الجهه اليمنى من الوجه مع عدم اعطائي اي مضاد او\nمسكنات ، عند العودة الى طبيب التركيبات اكتشف بعد الاشعه ان الدكتور سعدون لم يقم بفتح السن من الاساس\nناهيك عن تنظيف جزء من الخراج ، وبالاضافة الى ذلك قام بفتح فتحه بنص الجذر ادت الى تلف السن نهائياً\nوبسبب ذلك تسربت الماده واصبت بالتورم والحروق ، الان لايوجد حل حسب استشارة ٣ اطباء خلال الاسبوعين\nالماضيه الا خلع السن وزراعة سن وهذا الاجراء مكلف جداً كما تعلمون،اجريت استشارات عديده واشعه مختلفه\nفي اكثر من مكان حتى لا اظلم الدكتور ، والجميع اجمع على هذا التشخيص، ارجوا منكم متابعة الشكوى بعناية\nوارفق لكم صوراً من الاشعه وانا جاهزه في حال اردتم عمل اشعه اضافيه، يرجى التواصل معي ان تطلب الامر لارسال صوره وفيديو للاشعه تم عملها خارج المستشفى  .. بانتظار التوضيح والرد . ","I went to the dentist on Friday, July 12, 2024, at 7:36 AM, after a prior appointment. It was agreed that the tooth would be opened to drain the abscess and clean the area. According to the dentist, the procedure was simple and didn't require more than one appointment. During the tooth opening, I experienced severe pain, similar to a burn, while the tooth was being cleaned. The dentist said this was normal as a result of the cleaning. Afterward, the dentist closed the tooth and told me that a large part of the abscess had been cleaned, but that a gum incision was necessary to complete the cleaning, but only after a root canal and re-placement of the external prosthesis. For a full week afterward, I suffered from severe swelling and burning pain on the right side of my face, without being given any antibiotics or painkillers. Upon returning to the prosthodontist, he discovered after taking X-rays that Dr. Saadoun hadn't opened the tooth at all, let alone cleaned part of the abscess. In addition, he had made an opening in the middle of the root, which led to permanent damage to the tooth. Because of this, the filling material leaked, causing the swelling and burns. Now, there is no solution, according to the dentist. I consulted with three doctors in the past two weeks regarding tooth extraction and implantation, a very expensive procedure as you know. I had numerous consultations and various x-rays at multiple locations to avoid unfairly criticizing the doctor, and all agreed on this diagnosis. I urge you to review my complaint carefully. I have attached some x-ray images and am available if you require additional x-rays. Please contact me if needed to send me a photo and video of x-rays taken outside the hospital. I await your clarification and response.",null,"Patient",{"$nulls":15},"Admin",5,{"$f":"BV37/BV40","v":{"v":0.38461538461538464,"d":"38.46%"}},{"$nulls":8},"Medical",9,{"$f":"CG37/CG41","v":{"v":0.75,"d":"75.00%"}}]
[null,36,2756,30014213,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-07-31T10:32:00","ابرار بندر الشمري","24 Hours","2024-07-31","10:32:00","ابرار بندر الشمري","2024-07-31","10:32:00",{"$nulls":3},"2024-07-31","10:46:00","ابرار بندر الشمري",0.00972222222480923,{"$nulls":3},-45504.44861111111,{"$nulls":3},0,{"$nulls":4},-45504.44861111111,{"$nulls":3},-45504.44861111111,"2024-07-31","13:33:00",0.11597222222189885,"2024-07-31","13:33:00","ابرار بندر الشمري",0.11597222222189885,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","لم يتم رفع طلب للتأمين بخصوص ان تم استنفاذ حد تغطية الحمل والولادة والمستشفى يرفض رفع طلب للتأمين بخصوص الموافقة","No insurance claim has been filed regarding the exhaustion of the pregnancy and childbirth coverage limit, and the hospital refuses to file an insurance claim for approval",null,"Patient",{"$nulls":15},"Nursing",2,{"$f":"BV38/BV40","v":{"v":0.15384615384615385,"d":"15.38%"}},{"$nulls":8},"Admin",3,{"$f":"CG38/CG41","v":{"v":0.25,"d":"25.00%"}}]
[null,37,2760,30338841,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-07-31T16:01:00","امال ماهل القحطاني","More than 72 Hours","2024-07-31","15:54:00","امال ماهل القحطاني","2024-07-31","16:01:00","2024-08-04","09:37:00","امال ماهل القحطاني","2024-08-04","12:29:00","امال ماهل القحطاني",3.852777777778101,{"$nulls":3},-45508.52013888889,{"$nulls":3},0,{"$nulls":4},-45508.52013888889,{"$nulls":3},-45508.52013888889,"2024-08-11","14:10:00",7.070138888891961,"2024-08-11","14:10:00","امال ماهل القحطاني",7.070138888891961,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","دخلت المختبر بناء على موعد سحب دم المختبر عطاني ورقه بعدها رحت اصلي رجعت طاف رقمي سئلت موظف الاستقبال ادخل قالت تمام قابلتني اخصائيه اسلوبها غير مهني وابلغتني بالرجوع للاستقبال قلت لها كنت اصلي والاستقبال سمح لي بالدخول وجهني لك تم الرد علي ( ارجعي بنبره صوت مرتفعه وتلف على موظف معها بالقسم  قامت بالنداء عليه باسم فيصل شوفها بطريقه غير مهذبه ) ","I entered the lab based on my blood draw appointment. The lab gave me a paper, then I went to pray. When I came back, my number was gone. I asked the receptionist if I could go in, and she said okay. A specialist with an unprofessional attitude met me and told me to go back to reception. I told her I was praying, and reception allowed me to go in and directed me to her. She replied, \"Go back,\" in a loud voice, and turned to an employee in the department and called him by the name Faisal. Look at her in an impolite way.",null,"Patient",{"$nulls":15},"Support Services",1,{"$f":"BV39/BV40","v":{"v":0.07692307692307693,"d":"7.69%"}},{"$nulls":8},"Nursing",0,{"$f":"CG39/CG41","v":{"v":0,"d":"0.00%"}}]
[{"$nulls":72},"Total",{"$f":"BV36+BV37+BV38+BV39","v":13},{"$f":"BW39+BW38+BW37+BW36","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Support Services",0,{"$f":"CG40/CG41","v":{"v":0,"d":"0.00%"}}]
[{"$nulls":83},"Total",{"$f":"CG37+CG38+CG39+CG40","v":12},{"$f":"CH40+CH39+CH38+CH37","v":{"v":1,"d":"100.00%"}}]
{"$rows_empty":7}
[{"$nulls":11},"المدخل","Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total","Self",{"$nulls":3},"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",null,"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average",{"$nulls":12},"Total Complaints",{"$f":"B59","v":37}]
["Week 1",1,null,"MOH",13,{"$f":"E50/E54","v":{"v":0.35135135135135137,"d":"35.14%"}},null,"Medical","أطباء الطوارئ",2,null,null,"ابرار بندر الشمري",17,{"$f":"N50/N54","v":{"v":0.4594594594594595,"d":"45.95%"}},2,4,2,9,{"$f":"P50+Q50+R50+S50","v":17},2,{"$nulls":3},"ابرار بندر الشمري",4,{"$f":"Z50/AD52","v":{"v":0.10810810810810811,"d":"10.81%"}},13,{"$f":"AB50/AD52","v":{"v":0.35135135135135137,"d":"35.14%"}},{"$f":"AB50+Z50","v":17},null,1,null,null,1,"امال القحطاني",{"$nulls":4},"أطباء الطوارئ",2,{"$f":"(AR50+AS50)/2","v":{"v":5.455,"d":"5.46"}},3.7,7.21,{"$nulls":10},"Satisfaction Table"]
["Week 2",12,null,"CCHI",8,{"$f":"E51/E54","v":{"v":0.21621621621621623,"d":"21.62%"}},null,null,"بنك الدم",1,null,null,"Percentage",null,null,{"$f":"P50/N50","v":{"v":0.11764705882352941,"d":"11.76%"}},{"$f":"Q50/N50","v":{"v":0.23529411764705882,"d":"23.53%"}},{"$f":"R50/N50","v":{"v":0.11764705882352941,"d":"11.76%"}},{"$f":"S50/N50","v":{"v":0.5294117647058824,"d":"52.94%"}},{"$nulls":5},"امال ماهل القحطاني",13,{"$f":"Z51/AD52","v":{"v":0.35135135135135137,"d":"35.14%"}},7,{"$f":"AB51/AD52","v":{"v":0.1891891891891892,"d":"18.92%"}},{"$f":"AB51+Z51","v":20},{"$nulls":10},"بنك الدم",1,2.01,2.01,{"$nulls":11},"Total Responces"]
["Week 3",10,null,"Patients",12,{"$f":"E52/E54","v":{"v":0.32432432432432434,"d":"32.43%"}},null,null,"تنويم الأطفال",1,null,null,"امال ماهل القحطاني",20,{"$f":"N52/N54","v":{"v":0.5405405405405406,"d":"54.05%"}},4,3,1,12,{"$f":"S52+R52+Q52+P52","v":20},0,{"$nulls":3},"Total",{"$f":"Z51+Z50","v":17},{"$f":"AA50+AA51","v":{"v":0.4594594594594595,"d":"45.95%"}},{"$f":"AB50+AB51","v":20},{"$f":"AC50+AC51","v":{"v":0.5405405405405406,"d":"54.05%"}},{"$f":"AD50+AD51","v":37},{"$nulls":10},"تنويم الأطفال",1,6.9,6.9,{"$nulls":11},"Escalated Without Response"]
["Week 4",9,null,"Patient relatives",4,{"$f":"E53/E54","v":{"v":0.10810810810810811,"d":"10.81%"}},null,null,"عيادات الأسنان",2,null,null,"Percentage",null,null,{"$f":"P52/N52","v":{"v":0.2,"d":"20.00%"}},{"$f":"Q52/N52","v":{"v":0.15,"d":"15.00%"}},{"$f":"R52/N52","v":{"v":0.05,"d":"5.00%"}},{"$f":"S52/N52","v":{"v":0.6,"d":"60.00%"}},{"$nulls":21},"عيادات الأسنان",2,{"$f":"(AR53+AS53)/2","v":5.39},4.01,6.77,{"$nulls":10},"Closed Without Response"]
["Week 5",5,null,"Total",{"$f":"E50+E51+E52+E53","v":37},{"$f":"F50+F51+F52+F53","v":{"v":1,"d":"100.00%"}},null,null,"عيادات الجراحة العامة (أطفال)",1,null,null,"Total",{"$f":"N50+N52","v":37},{"$f":"O52+O50","v":{"v":1,"d":"100.00%"}},6,7,3,21,37,{"$f":"U50+U52","v":2},{"$nulls":19},"عيادات الجراحة العامة (أطفال)",1,1.1,1.1,{"$nulls":11},"Satisfied"]
["Total",{"$f":"SUM(B50:B54)","v":37},null,"In-Patient",10,{"$f":"E55/E58","v":{"v":0.2702702702702703,"d":"27.03%"}},null,null,"عيادات الجهاز الهضمي والمناظير",1,{"$nulls":5},{"$f":"P54/T54","v":{"v":0.16216216216216217,"d":"16.22%"}},{"$f":"Q54/T54","v":{"v":0.1891891891891892,"d":"18.92%"}},{"$f":"R54/T54","v":{"v":0.08108108108108109,"d":"8.11%"}},{"$f":"S54/T54","v":{"v":0.5675675675675675,"d":"56.76%"}},{"$nulls":21},"عيادات الجهاز الهضمي والمناظير",1,6.85,6.85,{"$nulls":11},"Neutral"]
[{"$nulls":3},"Out-Patient",24,{"$f":"E56/E58","v":{"v":0.6486486486486487,"d":"64.86%"}},null,null,"عيادات الطب النفسي",2,{"$nulls":21},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات الطب النفسي",2,20.13,20.13,{"$nulls":11},"Dissatisfied"]
["1st Half",15,null,"ER",3,{"$f":"E57/E58","v":{"v":0.08108108108108109,"d":"8.11%"}},null,null,"عيادات القلب",1,{"$nulls":21},1,null,null,1,"امال القحطاني",{"$nulls":4},"عيادات القلب",1,0.04,0.04,{"$nulls":11},"No Response"]
["2nd Half",22,null,"Total",{"$f":"E55+E56+E57","v":37},{"$f":"F55+F56+F57","v":{"v":1,"d":"100.00%"}},null,null,"عيادات النساء والولادة",4,{"$nulls":30},"عيادات النساء والولادة",4,{"$f":"(AR58+AS58+AT58+AU58)/4","v":{"v":3.2225,"d":"3.22"}},2.8,3.71,5.59,0.79,{"$nulls":8},"Satisfaction Rate",{"$f":"(BE54/BE51)*100","v":{"$error":"#DIV/0!"}}]
["Total",{"$f":"B57+B58","v":37},null,"Medical",17,{"$f":"E59/E63","v":{"v":0.4594594594594595,"d":"45.95%"}},null,null,"عيادات جراحة الأنف وأذن وحنجرة",1,{"$nulls":30},"عيادات جراحة الأنف وأذن وحنجرة",1,14.68,14.68,{"$nulls":11},"Response Rate",{"$f":"BE51/BE49","v":0}]
[{"$nulls":3},"Admin",17,{"$f":"E60/E63","v":{"v":0.4594594594594595,"d":"45.95%"}},null,null,"قسم المختبر",1,{"$nulls":30},"قسم المختبر",1,7.05,7.05]
[{"$nulls":3},"Nursing",2,{"$f":"E61/E63","v":{"v":0.05405405405405406,"d":"5.41%"}},null,null,"Total",{"$f":"J50+J51+J52+J53+J54+J55+J56+J57+J58+J59+J60+J62","v":17},{"$nulls":30},"Total",{"$f":"AP50+AP51+AP52+AP53+AP54+AP55+AP56+AP57+AP58+AP59+AP60+AP62","v":17}]
[{"$nulls":3},"Support Services",1,{"$f":"E62/E63","v":{"v":0.02702702702702703,"d":"2.70%"}},{"$nulls":49},"The Rightful Side"]
[{"$nulls":3},"Total",{"$f":"E59+E60+E61+E62","v":37},{"$f":"F59+F60+F61+F62","v":{"v":1,"d":"100.00%"}},null,"Non-Medical","إدارة التنويم",1,{"$nulls":21},"Total Escalated",{"$f":"AF50","v":1},{"$nulls":22},"Hospital Right",null,{"$f":"BE63/BE65","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"استقبال الأشعة",2,{"$nulls":21},"Total Closed",{"$f":"AF57","v":1},{"$nulls":22},"Patient Right",null,{"$f":"BE64/BE65","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"استقبال العيادات الخارجية",2,{"$nulls":30},"Non-Medical",null,"Average",{"$nulls":12},"Total",{"$f":"BE64+BE63","v":0},{"$f":"BF63+BF64","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"المدير المناوب",1,{"$nulls":21},"Reason For Escalation","Number","Percentage",{"$nulls":6},"إدارة التنويم",1,13,13]
[{"$nulls":3},"Internal ",{"$f":"E52+E53","v":16},{"$f":"E67/E63","v":{"v":0.43243243243243246,"d":"43.24%"}},null,null,"قسم الخدمة الإجتماعية",1,{"$nulls":21},"عدم رضى المريض",null,{"$f":"AG67/AG70","v":{"$error":"#VALUE!"}},{"$nulls":6},"استقبال الأشعة",2,3.75,3.75,2]
[{"$nulls":3},"External",{"$f":"E50+E51","v":21},{"$f":"E68/E63","v":{"v":0.5675675675675675,"d":"56.76%"}},null,null,"قسم المالية",6,{"$nulls":21},"تأخير الرد من قبل القسم",null,{"$f":"AG68/AG70","v":{"$error":"#VALUE!"}},{"$nulls":6},"استقبال العيادات الخارجية",2,{"$f":"(AR68+AS68)/2","v":{"v":5.4,"d":"5.40"}},3.9,6.9]
[{"$nulls":8},"قسم الموافقات الطبية",3,{"$nulls":21},"سبب آخر",null,{"$f":"AG69/AG70","v":{"$error":"#VALUE!"}},{"$nulls":6},"المدير المناوب",1,0.9,0.9]
[{"$nulls":8},"مكتب التنويم",1,{"$nulls":21},"Total ",{"$f":"AG67+AG68+AF69","v":{"$error":"#VALUE!"}},{"$f":"AH67+AH69+AH68","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم الخدمة الإجتماعية",1,1.85,1.85]
[{"$nulls":8},"Total",{"$f":"J63+J64+J65+J66+J67+J68+J69+J70","v":17},{"$nulls":30},"قسم المالية",6,{"$f":"(AR71+AS71+AT71+AU71+AV71+AW71)/6","v":{"v":2.751666666666667,"d":"2.75"}},5.71,2.1,2,0.9,3.7,2.1]
[{"$nulls":40},"قسم الموافقات الطبية",3,3.7,3.7,1,0.1]
[{"$nulls":7},"Nursing","تمريض غرفة التطعيمات",1,{"$nulls":30},"مكتب التنويم",1,1,1]
[{"$nulls":8},"تمريض العيادات الخارجية",1,{"$nulls":30},"Total",{"$f":"AP66+AP67+AP68+AP69+AP70+AP71+AP72+AP73","v":17}]
[{"$nulls":8},"Total",{"$f":"J73+J74","v":2}]
[{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":7},"Support Services","قسم المطبخ",1,{"$nulls":30},"تمريض غرفة التطعيمات",1,1.9,1.9]
[{"$nulls":8},"Total",{"$f":"J77","v":1},{"$nulls":30},"تمريض العيادات الخارجية",1,4.1,4.1]
[{"$nulls":40},"Total",{"$f":"AP77+AP78","v":2}]
[]
[{"$nulls":7},"Total",null,{"$f":"J61+J71+J75+J78","v":37},{"$nulls":30},"Support Services",null,"Average"]
[{"$nulls":40},"قسم المطبخ",1,1.8,1.8]
[{"$nulls":40},"Total",{"$f":"AP82","v":1}]
[]
[]
[]
[]
[{"$nulls":40},"Total",{"$f":"AP61+AP74+AP79+AP83","v":37}]

{"sheet":"August 2024","index":7,"n_rows":80,"n_cols":103,"rows_kept":80,"merged":[[0,0,1,0],[0,1,1,1],[0,2,1,2],[0,3,1,3],[0,4,1,4],[0,5,1,5],[0,6,1,6],[0,7,1,7],[0,8,1,8],[0,9,1,9],[0,11,0,12],[0,13,1,13],[0,14,0,15],[0,16,0,17],[0,18,1,18],[0,19,0,20],[0,21,1,21],[0,22,1,22],[0,23,0,24],[0,25,1,25],[0,26,1,26],[0,27,0,28],[0,29,1,29],[0,30,1,30],[0,31,0,32],[0,33,1,33],[0,34,1,34],[0,35,1,35],[0,36,0,37],[0,38,1,38],[0,39,1,39],[0,40,0,41],[0,42,1,42],[0,43,0,44],[0,45,1,45],[0,46,1,46],[0,47,1,47],[0,48,1,48],[0,49,1,49],[0,50,1,50],[0,51,1,51],[0,52,1,52],[0,53,1,53],[0,54,1,54],[0,55,1,55],[0,56,1,56],[0,57,1,57],[0,61,1,61],[0,62,1,62],[0,63,1,63],[0,64,1,64],[0,65,1,65],[0,66,1,66],[0,67,1,67],[0,68,1,68],[0,69,1,69],[0,72,1,72],[0,73,1,73],[0,74,1,74],[0,75,1,75],[0,76,1,76],[0,77,1,77],[0,78,1,78],[0,79,1,79],[0,80,1,80],[0,83,1,83],[0,84,1,84],[0,85,1,85],[0,86,1,86],[0,87,1,87],[0,88,1,88],[0,89,1,89],[0,90,1,90],[0,91,1,91],[0,94,1,94],[0,95,1,95],[0,96,1,96],[0,97,1,97],[0,98,1,98],[0,99,1,99],[0,100,1,100],[0,101,1,101],[0,102,1,102],[3,0,9,0],[10,0,22,0],[11,94,13,94],[23,0,28,0],[29,0,37,0],[47,22,47,23],[48,21,50,21],[48,40,59,40],[49,31,51,31],[55,31,57,31],[61,40,69,40],[61,55,61,57],[71,40,72,40],[78,40,78,41]]}
["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,2769,30220470,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-08-03T17:51:00","ابرار بندر الشمري","More than 72 Hours","2024-08-03","17:51:00","Self","2024-08-03","17:51:00","2024-08-03","19:31:00","ابرار بندر الشمري","2024-08-03","19:31:00","ابرار بندر الشمري",{"$f":"(U3+T3)-(P3+O3)","v":0.06944444444525288},"2024-08-04","15:20:00","ابرار بندر الشمري",{"$f":"(Y3+X3)-(U3+T3)","v":0.8256944444437977},"2024-08-05","16:10:00","ابرار بندر الشمري",{"$f":"(AC3+AB3)-(Y3+X3)","v":1.0347222222189885},"2024-08-06","13:53:00","ابرار الشمري","عدم رد القسم المعني ",{"$f":"(AG3+AF3)-(U3+T3)","v":2.765277777776646},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45507.81319444445},"2024-08-15","16:48:00",{"$f":"(AP3+AO3)-(U3+T3)","v":11.886805555550382},"2024-08-15","16:48:00","امال ماهل القحطاني",{"$f":"(AS3+AR3)-(U3+T3)","v":11.886805555550382},null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination"," حضرت بعد الموعد ب ١٠ دقائق وتم الغاء الموعد وحضرت مره اخرى بعد الساعه ٥ كما ابلغني موظف\nالاستقبال ولكن ايضا رفض الدكتور استقبالي","I arrived 10 minutes late for my appointment, and it was canceled. I returned after 5 PM, as the receptionist told me, but the doctor still refused to see me.",null,"Hospital",{"$nulls":4},2776,1358295,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-08-04T15:20:00","ابرار بندر الشمري","24 Hours",null,null,2775,1065751891,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2024-08-04T12:08:00","امال ماهل القحطاني","48 Hours",null,null,2777,30325021,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-08-06T01:01:00","امال ماهل القحطاني","More than 72 Hours",null,null,2769,30220470,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-08-03T17:51:00","ابرار بندر الشمري","More than 72 Hours"]
[2,2,2775,1065751891,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2024-08-04T12:08:00","امال ماهل القحطاني","48 Hours","2024-08-04","12:08:00","امال ماهل القحطاني","2024-08-04","12:08:00",{"$nulls":3},"2024-08-04","12:21:00","امال ماهل القحطاني",0.009027777770825196,{"$nulls":3},{"$f":"(Y4+X4)-(U4+T4)","v":-45508.51458333333},{"$nulls":3},{"$f":"(AC4+AB4)-(Y4+X4)","v":0},{"$nulls":4},-45508.51458333333,{"$nulls":3},-45508.51458333333,"2024-08-05","15:38:00",1.1368055555576575,"2024-08-05","15:38:00","امال ماهل القحطاني",1.1368055555576575,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","تم ادخل المريض على حساب وزار الصحه وتم وعلى علم بان فترة التنويم سوف تنتهي بتاريخ 14/4 وسوف يتم التمديد بعد تقرير المريض المرفق من قبل المستشفى علما انه تم الرد من قبل وزارة الصحه فيما يخص انتهاء فترة التمديد بتاريخ 20/4/2024 كما تم ابلاغ ي من قبل الطبيب المسؤل ولم يتم ابلاغي من قبل ادارة التنويم","The patient was admitted under the Ministry of Health's care, and I was aware that the admission period would end on April 14th and would be extended based on the patient's report submitted by the hospital. However, the Ministry of Health responded that the extension period would end on April 20th, 2024, and I was informed of this by the attending physician, but not by the admissions department.",null,"Patient",{"$nulls":4},2814,30340485,"مجلس الضمان الصحي","الطوارئ","الطبي","أطباء الطوارئ","2024-08-15T11:13:00","امال ماهل القحطاني","More than 72 Hours",null,null,2819,30340697,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2024-08-17T14:39:00","ابرار بندر الشمري","72 Hours",null,null,2780,1454633,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2024-08-06T16:09:00","ابرار بندر الشمري","24 Hours",null,null,2778,30338324,"ذوي المراجع","العيادات الخارجية","الإداري","قسم السنترال","2024-08-05T18:48:00","ابرار بندر الشمري","24 Hours"]
[null,3,2776,1358295,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-08-04T15:20:00","ابرار بندر الشمري","24 Hours","2024-08-04","15:20:00","ابرار بندر الشمري","2024-08-04","15:20:00",{"$nulls":6},-45508.63888888889,{"$nulls":3},{"$f":"(Y5+X5)-(U5+T5)","v":0},{"$nulls":3},{"$f":"(AC5+AB5)-(Y5+X5)","v":0},{"$nulls":4},0,{"$nulls":3},0,{"$nulls":6},0,90524,"Dr. RAMI SHAATH","Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","يوجد رقم موافقه 25403682  والمستشفى يطالب المستفيد بالمبلغ","There is an approval number of 25403682 and the hospital is demanding payment from the beneficiary.",null,"Patient",{"$nulls":4},2820,2506215165,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-08-17T15:18:00","ابرار بندر الشمري","72 Hours",null,null,2839,30175825,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2024-08-27T11:30:00","امال ماهل القحطاني","72 Hours",null,null,2785,30010951,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2024-08-08T14:25:00","ابرار بندر الشمري","More than 72 Hours",null,null,2809,30174648,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2024-08-14T18:01:00","رهف علي العنزي","More than 72 Hours"]
[null,4,2777,30325021,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-08-06T01:01:00","امال ماهل القحطاني","More than 72 Hours","2024-08-05","17:23:00","امال ماهل القحطاني","2024-08-06","01:01:00","2024-08-06","20:58:00","ابرار بندر الشمري","2024-08-06","20:59:00","ابرار بندر الشمري",0.8319444444423425,"2024-08-08","19:28:00","امال القحطاني",1.9368055555605679,"2024-08-11","12:16:00","ابرار الشمري",2.6999999999970896,{"$nulls":4},-45510.87430555555,{"$nulls":3},-45510.87430555555,"2024-08-19","05:00:00",12.334027777782467,"2024-08-19","09:45:00","امال ماهل القحطاني",12.531944444446708,null,null,"Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.5.Complications resulting from treatment","تم وضع طلق صناعي للمريضة في الوريد بالرغم من رفضها وابلاغها بانه مسكن للالم مما ادى الى تعب والم شديد للمريضة ","The patient was given an intravenous induction of labor despite her refusal and being told it was a painkiller.",null,"Patient",{"$nulls":4},2821,30049530,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-08-17T15:27:00","ابرار بندر الشمري","72 Hours",null,null,2845,1156667,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-08-29T17:59:00","ابرار بندر الشمري","48 Hours",null,null,2791,30302732,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-08-10T14:30:00","رهف علي العنزي","More than 72 Hours",null,null,2833,30341561,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-08-22T18:48:00","امال ماهل القحطاني","More than 72 Hours"]
[null,5,2778,30338324,"ذوي المراجع","العيادات الخارجية","الإداري","قسم السنترال","2024-08-05T18:48:00","ابرار بندر الشمري","24 Hours","2024-08-05","17:48:00","ابرار بندر الشمري","2024-08-05","18:48:00","2024-08-05","20:02:00","ابرار بندر الشمري","2024-08-05","20:03:00","ابرار بندر الشمري",0.05208333333575865,{"$nulls":3},-45509.83541666667,{"$nulls":3},0,{"$nulls":4},-45509.83541666667,{"$nulls":3},-45509.83541666667,"2024-08-06","15:15:00",0.7999999999956344,"2024-08-06","15:15:00","ابرار بندر الشمري",0.7999999999956344,11087,"Dr. MARWA ABDELRAHMAN SALEH HOSNI","Management complaints","3. Institutional issues","3.1.Administrative\nPolicies and\nProcedures","3.1.9.Inadequate call center service"," أقفال الخط دون إكمال الخدمة الطلوبة","Line locks without completing the requested service",null,"Patient",{"$nulls":4},2829,30318807,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2024-08-21T15:45:00","ابرار بندر الشمري","24 Hours",{"$nulls":13},2798,30339666,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-08-11T18:22:00","رهف علي العنزي","72 Hours",null,null,2835,30334615,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-08-24T16:50:00","ابرار بندر الشمري","More than 72 Hours"]
[null,6,2780,1454633,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2024-08-06T16:09:00","ابرار بندر الشمري","24 Hours","2024-08-06","15:59:00","ابرار بندر الشمري","2024-08-06","16:09:00","2024-08-06","18:57:00","ابرار بندر الشمري","2024-08-06","18:57:00","ابرار بندر الشمري",0.11666666666133096,{"$nulls":3},-45510.78958333333,{"$nulls":3},0,{"$nulls":4},-45510.78958333333,{"$nulls":3},-45510.78958333333,"2024-08-07","14:07:00",0.7986111111094942,"2024-08-07","14:07:00","ابرار بندر الشمري",0.7986111111094942,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","توجهت لموظفات الاستقبال ل السوال متي بيتم دخولي للعلاج الطبيعي لاني طولت في الانتظار و قامت الاخت\nمن موظفي الاشعة ب الأنفعال الشديد و رفع الصوت مع العلم اني لم أوجهه لها السوال ولا تكلمت معها ","I approached the reception staff to ask when I would be admitted for physiotherapy because I had been waiting for a long time, and the sister from the radiology staff became very agitated and raised her voice, even though I did not direct the question to her nor speak to her.\"",null,"Patient",{"$nulls":26},2799,30139650,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-08-11T23:05:00","رهف علي العنزي","48 Hours",null,null,2852,30342736,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-08-31T21:02:00","امال ماهل القحطاني","48 Hours"]
[null,7,2785,30010951,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2024-08-08T14:25:00","ابرار بندر الشمري","More than 72 Hours","2024-08-08","14:15:00","ابرار بندر الشمري","2024-08-08","14:25:00","2024-08-10","18:28:00","رهف علي العنزي","2024-08-10","19:23:00","رهف علي العنزي",2.2069444444423425,{"$nulls":3},-45514.80763888889,{"$nulls":3},0,{"$nulls":4},-45514.80763888889,{"$nulls":3},-45514.80763888889,"2024-08-15","17:29:00",4.920833333337214,"2024-08-15","17:29:00","رهف علي العنزي",4.920833333337214,null,null,"Clinical complaints","1. Quality","1.4.Treatment","1.4.4.Inadequate pain management","الطبيب اول شي قالي  ايش فيكي يا حلوه  لا اشكك بنية الطبيب لكن هذه مو طريقه بروفيشنال يتعامل فيها\nالمريض. من غير اي سؤال عن مكان الالم او طبيعه الالم او مسبب الالم بلهجه مستفزه يضحك و يقولي مافي شي\nاسويلك هو قلت له انا مارح اكون استهبل و اترك شغلي و اتشكى من الم قالي لا بس اذا بدك تعالي افحصك قلت له\nمن واجب الطبيب ان يفحص برضو بكل رد استفزازي يرد و يقول انتي موصوفه لكي ادويه يعني مافي شي اعملك\nهو. الالم ممكن ما يكون مسببه الجهاز الهضمي بس هو اصلا ما مارس مهنه الطبيب لا سال و لا فحص و لا اخذ\nهيستوري و لا شي جالس يضحك.","\"The doctor's first thing was, 'What's wrong, sweetie?' I don't doubt the doctor's intentions, but this isn't a professional way to treat a patient. Without asking about the location, nature, or cause of the pain, he laughed in a provocative tone and said, 'There's nothing wrong. What can I do for you?' I told him, 'I'm not going to play dumb and leave my work to complain about pain.' He said, 'No, but if you want, come and I'll examine you.' I told him, 'It's a doctor's duty to examine.' He responded provocatively, saying, 'You've been prescribed medication, so there's nothing I can do for you.' The pain might not be caused by the digestive system, but he didn't even practice medicine. He didn't ask questions, didn't examine me, didn't take a history, nothing. He just sat there laughing.\"",null,"Patient",{"$nulls":26},2803,30212733,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-08-12T15:11:00","رهف علي العنزي","48 Hours"]
[null,8,2791,30302732,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-08-10T14:30:00","رهف علي العنزي","More than 72 Hours","2024-08-10","14:30:00","Self","2024-08-10","14:30:00","2024-08-11","20:00:00","رهف علي العنزي","2024-08-11","20:01:00","رهف علي العنزي",1.2298611111109494,{"$nulls":12},-45515.834027777775,{"$nulls":3},-45515.834027777775,"2024-08-15","16:07:00",3.837500000001455,"2024-08-15","16:07:00","رهف علي العنزي",3.837500000001455,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","اسلوب الدكتوره تصارخ + تتاخر في الرد على التامين بعد كتابه اسباب غير مقبوله وغير كافيه الانتظار تسبب\nلاكثر من ساعتين بسبب تاخر الدكتوره وعدم احترافيتها في الرد على التامين","\"The doctor's attitude is shouting + she is late in responding to the insurance after writing unacceptable and insufficient reasons. The wait was caused by the doctor's delay and lack of professionalism in responding to the insurance.\"",null,"Patient",{"$nulls":26},2805,30079786,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2024-08-12T19:57:00","رهف علي العنزي","More than 72 Hours"]
[3,9,2798,30339666,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-08-11T18:22:00","رهف علي العنزي","72 Hours","2024-08-11","18:10:00","رهف علي العنزي","2024-08-11","18:22:00","2024-08-11","19:19:00","رهف علي العنزي","2024-08-11","19:35:00","رهف علي العنزي",0.0506944444423425,"2024-08-28","10:03:00","امال ماهل القحطاني",16.6027777777781,{"$nulls":3},-45532.41875,{"$nulls":4},-45515.81597222222,{"$nulls":3},-45515.81597222222,"2024-08-14","15:39:00",2.836111111115315,"2024-08-14","15:39:00","امال ماهل القحطاني",2.836111111115315,15748,"Dr. NANCY ESAMELDIN GHONAM AHMED","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","حضرت لاستقبال المختبر حوالي الساعة 9-10 صباحاً و سالت الموظف عن التحليل و كان التحليل مو واضح له فى النظام فى قالي لو تقدر روح للمختبر و اسال الموظفه انو مو واضح  و يوم جيت الموظفه( محجبة اظنها سودانية الجنسية)  تكلمت معاها تقول مو شغلي و و تتكلم هذا مو شغلنا لكن بشوف لك و كانت معصبه و بعدين قالت انت حللت من قريب هذا التحليل ياخذ وقت شوي انا اعرف انه ياخذ وقت لكن كنت مستعجل عليه لان المرض يتثاقل علي و بعد ما علمتني انه بيطول جيت بسال ما خلتني و قالت انتهى الكلام للامانه ما عرفت ارد عليها من الصدمه و طريقة التعامل القاسيه انا مراجع من مستشفى ثاني و قلت لو بسوي فى عمليه حسويها فى الحمادي ف تفاجات بتعامل الموظفه السييء جدا ولو انها قالت مو عندنا كان افضل من انها ترد برد الباهت","I arrived at the lab reception around 9-10 AM and asked the employee about the test results. The results weren't clear to him in the system, so he told me to go to the lab and ask the employee there. When I got there, the employee (who was wearing a hijab, I think she was Sudanese) said it wasn't her problem and that she'd look into it for me. She seemed angry. Then she said, \"You did the test recently, this test takes a while.\" I knew it takes time, but I was in a hurry because my illness was getting worse. After she told me it would take a while, I tried to ask more questions, but she wouldn't let me and said, \"That's all.\" Honestly, I didn't know how to respond because of the shock and her harsh treatment. I'm a patient from another hospital, and I said if I were going to have surgery, I'd have it done at Al Hamadi Hospital. I was surprised by the employee's terrible treatment. If she had just said it wasn't available there, it would have been better than her bland reply.",null,"Patient",{"$nulls":5},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,2807,30029706,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-08-13T18:04:00","رهف علي العنزي","More than 72 Hours",{"$nulls":5},"Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,10,2799,30139650,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-08-11T23:05:00","رهف علي العنزي","48 Hours","2024-08-11","18:26:00","رهف علي العنزي","2024-08-11","23:05:00","2024-08-12","18:01:00","رهف علي العنزي","2024-08-12","18:02:00","رهف علي العنزي",0.7895833333313931,{"$nulls":12},-45516.751388888886,{"$nulls":3},-45516.751388888886,"2024-08-14","14:12:00",1.8402777777810115,"2024-08-14","14:12:00","رهف علي العنزي",1.8402777777810115,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","طلب مني الطبيب إجراء فحص بالموجات فوق الصوتية، فذهبت إلى الاستقبال لطباعة تفاصيل الفحص، وأعطيت التفاصيل للممرضة، فأُبلغت أن هناك عشرة أشخاص قبلي. عدت إلى الطبيب.\n\nوأخبرتها أنني لا أستطيع الانتظار لإجراء الفحص وأنني بحاجة للمغادرة، فرفعت صوتها قائلة: \"الناس!\"\nوكانت معاملتها سيئة للغاية، وفي النهاية لم تكن بحاجة إلى أي شيء. على الرغم من أنني كنت بحاجة إلى ذلك، إلا أنني لم أكن بحاجة إلى أي شيء.\nكان أسلوبها فظًا وغير محترم."," The dr. Asked me to do an ultra sound, I went to the reception to print the ultrasound details, gave\nthe details to the nurse and was informed that there are 10 people ahead of me. I went back to the dr.\nInforming her that I cannot wait for the ultra sound and need to leave, she raised her voice saying “الناس\nand treatment her ,eventually her from needed I what got I Although  ماتنتظري انتي ليش تنتظر كلها\nattitude were rude and disrespectful.",null,"Patient",{"$nulls":4},"المدخل","ابرار بندر الشمري",4,{"$f":"BL12/BL15","v":{"v":0.8,"d":"80.00%"}},2,0,2,0,{"$f":"BN12+BO12+BP12+BQ12","v":4},null,null,"المدخل","ابرار بندر الشمري",2,{"$f":"BW12/BW15","v":{"v":0.5,"d":"50.00%"}},0,1,1,0,{"$f":"BY12+BZ12+CA12+CB12","v":2},null,null,2812,30340496,"مراجع","التنويم","الطبي","قسم الأشعة","2024-08-15T11:09:00","رهف علي العنزي","More than 72 Hours",null,null,"المدخل","ابرار بندر الشمري",3,{"$f":"CS12/CS15","v":{"v":0.5,"d":"50.00%"}},1,2,0,4,3]
[null,11,2803,30212733,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-08-12T15:11:00","رهف علي العنزي","48 Hours","2024-08-12","15:00:00","رهف علي العنزي","2024-08-12","15:11:00","2024-08-12","18:18:00","رهف علي العنزي","2024-08-12","18:19:00","رهف علي العنزي",0.13055555555183673,{"$nulls":3},-45516.763194444444,{"$nulls":3},0,{"$nulls":4},-45516.763194444444,{"$nulls":3},-45516.763194444444,"2024-08-14","13:39:00",1.8055555555547471,"2024-08-14","13:39:00","رهف علي العنزي",1.8055555555547471,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","موعدي لدى الدكتور رامي الساعة 2:20 دقيقة و بينما انا في الانتظار تم التوجه للعيادة والتاكد من عدم وجود مريض لدى الطبيب و لم ارى الممرضة تخرج لتنادي لذا طرقت الباب وفتحته لأسال الدكتور  قام الدكتور برفع صوته والتحدث معنا  بأسلوب غير مهني   أنا قلت محد يدق الباب محد يدق الباب !!  علماً بأنه تم إلغاء الموعدوالخروج من المستشفى بانتظار الرد على الشكوى","My appointment with Dr. Rami was at 2:20. While I was waiting, I went to the clinic and checked that there were no patients with the doctor. I didn't see the nurse come out to call someone, so I knocked on the door and opened it to ask the doctor. The doctor raised his voice and spoke to us unprofessionally. I said, \"No one knocks on the door! No one knocks on the door!\" The appointment was canceled, and I left the hospital awaiting a response to my complaint.",null,"Patient",{"$nulls":5},"امال ماهل القحطاني",1,{"$f":"BL13/BL15","v":{"v":0.2,"d":"20.00%"}},0,0,0,1,{"$f":"BQ13+BP13+BO13+BN13","v":1},{"$nulls":3},"امال ماهل القحطاني",2,{"$f":"BW13/BW15","v":{"v":0.5,"d":"50.00%"}},0,1,1,0,{"$f":"CB13+CA13+BZ13+BY13","v":2},null,null,2815,30336896,"مراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2024-08-15T14:01:00","رهف علي العنزي","More than 72 Hours",{"$nulls":3},"امال ماهل القحطاني",2,{"$f":"CS13/CS15","v":{"v":0.3333333333333333,"d":"33.33%"}},0,0,0,3,2]
[null,12,2805,30079786,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2024-08-12T19:57:00","رهف علي العنزي","More than 72 Hours","2024-08-12","19:48:00","رهف علي العنزي","2024-08-12","19:57:00","2024-08-12","20:45:00","رهف علي العنزي","2024-08-12","20:45:00","رهف علي العنزي",0.03333333333284827,"2024-08-27","19:20:00","ابرار بندر الشمري",14.940972222218988,"2024-08-28","17:10:00","ابرار بندر الشمري",0.9097222222262644,{"$nulls":4},-45516.864583333336,{"$nulls":3},-45516.864583333336,"2024-08-18","18:51:00",5.920833333329938,"2024-08-18","18:51:00","رهف علي العنزي",5.920833333329938,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.3.Not involving patient in clinical decisions","إهمال بحالة المريض ولم تشرح لي طريقة التدرب على الاجهزه لم استفد من الجلسه لانه لم استطع اجراء\nالتمرينات المناسبه لحالتي بالاضافه إلى انشغال الموظفه بمكالمات هاتفها الخاص وعدم قيامها بأداء عملها وجهل\nالمختصه بحالة المريض اطالب بالتعويض عن الجلسة التي لم استفد منها مع مراعاة وجود مختص على علم بحالة المريض للاستفاده من الجلسات","Neglect of the patient's condition and she did not explain to me how to train on the devices. I did not benefit from the session because I was unable to perform the exercises appropriate to my condition. In addition, the employee was preoccupied with her personal phone calls and did not perform her work, and the specialist was ignorant of the patient's condition. I demand compensation for the session from which I did not benefit, with consideration given to having a specialist who is aware of the patient's condition to benefit from the sessions",null,"Patient",{"$nulls":5},"رهف علي العنزي",0,{"$f":"BL14/BL15","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"BN14+BO14+BP14+BQ14","v":0},{"$nulls":3},"رهف علي العنزي",0,{"$f":"BW14/BW15","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"BY14+BZ14+CA14+CB14","v":0},null,null,2815,30336896,"مراجع","التنويم","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2024-08-15T14:01:00","رهف علي العنزي","More than 72 Hours",{"$nulls":3},"رهف علي العنزي",1,{"$f":"CS14/CS15","v":{"v":0.16666666666666666,"d":"16.67%"}},0,3,2,6,1]
[null,13,2807,30029706,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-08-13T18:04:00","رهف علي العنزي","More than 72 Hours","2024-08-13","18:01:00","رهف علي العنزي","2024-08-13","18:04:00","2024-08-14","14:55:00","رهف علي العنزي","2024-08-14","14:59:00","رهف علي العنزي",0.8715277777737356,"2024-08-15","13:19:00","رهف العنزي",0.9305555555547471,"2024-08-15","14:30:00","رهف العنزي",0.04930555555620231,"2024-08-19","14:13:00","ابرار الشمري","لعدم رد القسم المعني",4.968055555560568,{"$nulls":3},-45518.62430555555,"2024-09-02","18:13:00",19.13472222222481,"2024-09-02","18:13:00","امال ماهل القحطاني",19.13472222222481,null,null,"Clinical complaints","1. Quality","1.4.Treatment","1.4.3.Ineffective treatment","وصلت الى موعدي مع الدكتورة ولاحظت عدم وجود اهتمام من الدكتورة في شرح الحالة و الخطة العلاجية حيث انها وجدت لدي تكيسات وسكتت ولم تفيدني  ان كانت ستصف لي علاج ام لا , سالتها بنفسي هل اخذ له علاج قالت ان اردتي ذلك يوجد قلوكوفاج ولم تفيدني هل ستكتبه لي ام لا وكان تعاملها بارد وغير واضح وخلال وجودي في العيادة كان الباب مفتوح ! طلبت من علاقات المرضى حجز موعد لدى دكتورة اخرى لعدم وجود اهتمام ووصف لخطة علاجية واضحة ","I arrived at my appointment with the doctor and noticed her lack of interest in explaining my condition and treatment plan. She simply found I had cysts and remained silent, not telling me whether she would prescribe medication or not. I asked her myself if I needed medication, and she said there was Glucophage available if I wanted it, but she didn't clarify whether she would prescribe it. Her demeanor was cold and unclear, and the door was open while I was in the clinic! I asked patient relations to book me an appointment with another doctor because of her lack of interest and the absence of a clear treatment plan.",null,"Patient",{"$nulls":5},"Total",{"$f":"BL12+BL13+BL14","v":5},{"$f":"BM13+BM12+BM14","v":{"v":1,"d":"100.00%"}},2,0,2,1,5,{"$nulls":3},"Total",{"$f":"BW12+BW13+BW14","v":4},{"$f":"BX13+BX12+BX14","v":{"v":1,"d":"100.00%"}},0,2,2,0,4,null,null,2834,30300181,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2024-08-24T13:49:00","رهف علي العنزي","72 Hours",{"$nulls":3},"Total",{"$f":"CS12+CS13+CS14","v":6},{"$f":"CT13+CT12+CT14","v":{"v":0.9999999999999999,"d":"100.00%"}},1,5,2,13,6]
[null,14,2809,30174648,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2024-08-14T18:01:00","رهف علي العنزي","More than 72 Hours","2024-08-14","14:36:00","رهف علي العنزي","2024-08-14","18:01:00","2024-08-14","18:35:00","رهف علي العنزي","2024-08-14","18:36:00","رهف علي العنزي",0.024305555554747116,"2024-08-14","19:07:00","رهف العنزي",0.02152777777519077,{"$nulls":3},-45518.79652777778,{"$nulls":4},-45518.775,{"$nulls":3},-45518.775,"2024-08-24","16:02:00",9.893055555556202,"2024-08-24","16:02:00","رهف علي العنزي",9.893055555556202,null,null,"Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.4.Wrong treatment"," تم مراجعة المستشفى لتشخيص حالة المريض انها لديها حمل بدون نبض لدى الدكتوره مروه حيث طلبت اشعة\nسونار وتم عمل ذلك حيث كانت الاشعه مهبلي وبالتنسيق مع الدكتور وجهتنا الى الطوارئ لدخول المريضه لتنويم\nلعمل اجهاض وتم ذلك ودخلت المريضه التنويم وتم اعطائها دواء للاجهاض وبعد ذلك نقلت للعمليات وحيث افادة\nالدكتوره انه تم عمل التنظيف والكحت وعند الخروج للمنزل وبعد مرور يومين بدأت اعراض على المريضه\nبالاغماء وانتفاخ في البطن وانخفاض في الضغط ونقلت على اثر ذلك لمستشفى الدرعيه وتم افادتهم بأنه اجرى لها عمليه حيث لوحظ نزول في الدم الى ٧ وتم نقل لها كيسين دم وتنويمها وبعد ارتفاع نسبة الدم اخرجت من\nالمستشفى ونسبة الدم ٩ وتم مراجعة الدكتوره مروى وافادة بأن نسبة الدم كانت ٨ قبل اجراء العمليه وتم اشعارها بما تم حيث صرفت مسكن وطلبت اعادة الاشعه لتأكد من الرحم في اليوم التالي لم يتم ذلك لان عند العوده للمنزل حصل تعب للمريضه ونقلها لمستشفى الدرعيه للمره الثانيه وعمل الفحوصات واشعة مقطعيه ورنين مغناطيسي لوحظ وجود كيس على المبيض الايمن وبعد عمل التحاليل اللازمه وجد انه حمل خارج الرحم وبعدها اخذت نسخه من تقارير الاشعه وصور وجميع التقارير لتأكد ماتم بالمستشفى استمرت المريضه ٦ ايام في مستشفى الدرعيه وتم نقلها لمدينة الملك فهد الطبيه لانقاذ الحياه وعمل الفحوصات اللازمه ولوحظ وجود كيس حمل خارج الرحم وبعد العوده لتقرير الاشعه الصادر من قبلكم وجد التوضيح بأن المبايض والانبوب لايوجد بهم شي وهذا تشخيص ليس بصحيح والعمليه التي تمت ولم يتم استأصال الحمل المريضه مازالت تمر بآلام قويه ومازالت تتلقى العلاج وذلك بسبب التشخيص الخاطئ من قبل منسوبيكم اطالب بمحاسبة المتسبب في ذلك وكذلك اعادة جميع التكاليف التي دفعت من الدخول حتى الخروج وتعويض المريض بما تراه ادارة المستشفى في التعب والالم الذي لحق به وتنومينها بمستشفين لمدة تزيد عن ٩ ايام","The patient was referred to the hospital for a diagnosis of a non-heartbeat pregnancy. Dr. Marwa ordered a transvaginal ultrasound, which was performed. Following coordination with the doctor, we were directed to the emergency room for admission for an abortion. The procedure was performed, and the patient was admitted and given medication to induce abortion. She was then taken to the operating room, where the doctor reported that a dilation and curettage (D&C) was performed. Two days after her discharge, the patient began experiencing symptoms including fainting, abdominal distension, and low blood pressure. She was subsequently transferred to Al-Diriyah Hospital, where it was reported that she had undergone surgery. Her hemoglobin level dropped to 7, and she received two units of blood and was admitted. After her hemoglobin level improved, she was discharged with a level of 9. Dr. Marwa was consulted and stated that her hemoglobin level had been 8 before the surgery. She was informed of the situation and prescribed pain medication. She requested a repeat ultrasound to confirm the presence of the uterus the following day. This was not done because the patient became unwell upon returning home, and she was taken back to Al-Diriyah Hospital for a second time. The examinations, including CT scans and MRI, revealed a cyst on the right ovary. After the necessary tests, it was determined to be an ectopic pregnancy. I obtained copies of the radiology reports, images, and all other reports to confirm what had been done at the hospital. The patient remained at Al-Diriyah Hospital for six days before being transferred to King Fahd Medical City for life-saving treatment and further testing. An ectopic pregnancy was confirmed. Upon reviewing the radiology report issued by your hospital, it was found that the ovaries and fallopian tubes were normal. This diagnosis is incorrect, and the surgery performed did not remove the pregnancy. The patient continues to experience severe pain and is still receiving treatment due to the misdiagnosis by your staff. I demand that those responsible be held accountable, that all costs incurred from admission to discharge be reimbursed, and that the patient be compensated as deemed appropriate by the hospital administration for the pain and suffering she endured, including being hospitalized in two different hospitals for more than nine days.",null,"Patient",{"$nulls":12}," ",{"$nulls":13},2836,542999297,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2024-08-24T18:44:00","امال ماهل القحطاني","More than 72 Hours"]
[null,15,2812,30340496,"مراجع","التنويم","الطبي","قسم الأشعة","2024-08-15T11:09:00","رهف علي العنزي","More than 72 Hours","2024-08-14","15:37:00","رهف علي العنزي","2024-08-15","11:09:00","2024-08-15","13:38:00","رهف علي العنزي","2024-08-15","13:41:00","رهف علي العنزي",0.1055555555576575,"2024-08-17","12:59:00","رهف العنزي",1.9708333333328483,"2024-08-18","13:29:00","رهف العنزي",1.0208333333284827,"2024-08-20","16:42:00","ابرار الشمري","لعدم رد القسم المعني",5.125694444439432,{"$nulls":3},-45519.57013888889,"2024-09-02","18:14:00",18.18958333333285,"2024-09-02","18:14:00","امال ماهل القحطاني",18.18958333333285,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication"," قد حصل علينا حادث واسعفنا للمستشفى معاً انا وصاحبتي  وكتب لي الدكتور خروج وذهبت اتطمن على صاحبتي وكان الدكتور ومساعدته متواجدين بالغرفة يعملون سونار للمريضة والغرفة كانت مليئة بالزوار وبدأت اخصائية الأشعة بالتحدث بجمل ازعجتني وآذتني نفسياً مثل   جايه تشوفين نتيجه أفعالك وتكفرين عن ذنبك  و  ليه تسرعين  ردت عليها ابنة صاحبتي انه قضاء وقدر ولكنها عند خروجي ايضاً استمرت بالتحدث  ترا هاذا كله صاير لها بسببك   ","My friend and I were in an accident and were taken to the hospital together. The doctor discharged me, and I went to check on her. The doctor and his assistant were in the room performing an ultrasound on the patient. The room was full of visitors, and the radiologist started saying things that upset and hurt me psychologically, like, \"You're here to see the consequences of your actions and atone for your sins,\" and \"Why were you in such a hurry?\" My friend's daughter replied that it was fate, but when I left, the radiologist continued talking, saying, \"All of this happened to her because of you.\"",null,"Patient",{"$nulls":4},"CCHI",5,{"$f":"BK17/CY5","v":{"$error":"#VALUE!"}},{"$nulls":8},"MOH",4,{"$f":"BV17/CZ5","v":{"$error":"#DIV/0!"}},{"$nulls":8},2836,542999297,"مراجع","العيادات الخارجية","الإداري","استقبال العلاج الطبيعي","2024-08-24T20:28:00","امال ماهل القحطاني","More than 72 Hours",null,null,"ذوي المراجع",6,{"$f":"CR17/DB4","v":{"$error":"#DIV/0!"}}]
[null,16,2814,30340485,"مجلس الضمان الصحي","الطوارئ","الطبي","أطباء الطوارئ","2024-08-15T11:13:00","امال ماهل القحطاني","More than 72 Hours","2024-08-15","11:13:00","امال ماهل القحطاني","2024-08-15","11:13:00",{"$nulls":3},"2024-08-15","11:20:00","امال ماهل القحطاني",0.004861111105128657,"2024-09-02","18:32:00","امال ماهل القحطاني",18.30000000000291,"2024-09-02","18:50:00","ابرار بندر الشمري",0.012499999997089617,{"$nulls":4},-45519.47222222222,{"$nulls":3},-45519.47222222222,"2024-08-19","14:47:00",4.14375000000291,"2024-08-19","14:47:00","امال ماهل القحطاني",4.14375000000291,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.3.Rough treatment","تم تقديم  خدمة سيئة من قبل دكتور الطوارئ مصري الجنسية وشركة التأمين رفضت العلاج مرتان لان الدكتور لم يشرح حالتها بشكل اوضح وايضاء طريقة فحصه للوالدة كانت مزعجه وأسلوبه والألفاظ سيئة ( يقول بنعطيك مخدرات؟! تم التعامل بطريقة قاسيه اثناء الفحص الفم  علما  بان لديها  جرح ينزف ومفتوح وكان جدا واضح وبه نزيف شديد وتم رفع الصوت على المريضه لم يوجد اهتمام من قبل الطبيب او الكادر الطبي الموجود . ","The emergency room doctor, an Egyptian national, provided poor service, and the insurance company refused treatment twice because the doctor did not explain her condition more clearly. Also, his examination method for the mother was disturbing, and his style and words were bad (he said, \"Are we going to give you drugs?!\"). She was treated harshly during the oral examination, even though she had a bleeding, open wound that was very clear and had severe bleeding. The doctor raised his voice at the patient, and there was no concern from the doctor or the medical staff present.",null,"Patient",{"$nulls":26},2837,30221012,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2024-08-25T15:31:00","ابرار بندر الشمري","More than 72 Hours"]
[null,17,2815,30336896,"مراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2024-08-15T14:01:00","رهف علي العنزي","More than 72 Hours","2024-08-15","14:01:00","رهف علي العنزي","2024-08-15","14:01:00",{"$nulls":3},"2024-08-15","14:33:00","رهف علي العنزي",0.022222222221898846,{"$nulls":3},-45519.60625,{"$nulls":3},0,{"$nulls":4},-45519.60625,{"$nulls":3},-45519.60625,"2024-08-19","14:20:00",3.990972222221899,"2024-08-19","14:20:00","ابرار بندر الشمري",3.990972222221899,"\t1231","Dr. FAHAD ALDOSSARI","Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","تم زيارة عيادات الجلدية وبعد الفحص من الطبيب بمجرد النظر تم صرف جرعة كرتزون علما انه لم يتم عمل اي اختبار حساسية حتى يتم التأكد من وجود حساسية او عدمه رغم طلبي لعمل فحص الحساسية قبل صرف جرعة الكرتزون","I visited a dermatology clinic, and after an examination by the doctor, a dose of cortisone was prescribed based solely on a visual inspection. However, no allergy test was performed to confirm whether or not I had an allergy, despite my request for an allergy test before the cortisone dose was prescribed.",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},2832,1128084,"مراجع","العيادات الخارجية","الإداري","استقبال الأشعة","2024-08-26T11:00:00","ابرار بندر الشمري","More than 72 Hours",null,null,"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,18,2815,30336896,"مراجع","التنويم","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2024-08-15T14:01:00","رهف علي العنزي","More than 72 Hours","2024-08-15","14:01:00","رهف علي العنزي","2024-08-15","14:01:00",{"$nulls":3},"2024-08-15","14:33:00","رهف علي العنزي",0.022222222221898846,{"$nulls":3},-45519.60625,{"$nulls":3},0,{"$nulls":4},-45519.60625,{"$nulls":3},-45519.60625,"2024-08-19","14:19:00",3.9902777777824667,"2024-08-19","14:19:00","ابرار بندر الشمري",3.9902777777824667,null,null,"Clinical complaints","1. Quality","1.4.Treatment","1.4.1.Treatment plan issues","تم تنويمي لمدة اربع ايام حيث افادني الطبيب باصابتي بنزلة معوية ولم يتم توضيح اكثر عن نوع وسبب الفايروس ورغم كثرة التحاليل وحتى خروجي لم يتم عمل تحليل جرثومة المعدة رغم طلبي لذلك ولم يتم عمل اختبار حساسية قبل استعمال المحاليل , وانه وبرغم توضيحي ان لدي حساسية من الأكل البحري اول وجبة تم تقديمها لي خلال تنويمي هي سمك و رز فأجد بذلك اهمال لمسببات الحساسية لدى المريض. ","I was hospitalized for four days. The doctor diagnosed me with gastroenteritis but didn't specify the type or cause of the virus. Despite numerous tests, even after my discharge, I wasn't tested for Helicobacter pylori, despite my request. No allergy test was performed before using intravenous fluids. Furthermore, despite explaining my seafood allergy, the first meal I was given during my hospitalization was fish and rice. I consider this a disregard for the patient's allergies.",null,"Patient",{"$nulls":4},2,0,2,1,{"$nulls":7},0,2,2,0,{"$nulls":7},2843,30292965,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2024-08-29T17:07:00","رهف علي العنزي","48 Hours",null,null,4,3,3,6]
[null,19,2819,30340697,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2024-08-17T14:39:00","ابرار بندر الشمري","72 Hours","2024-08-17","14:39:00","ابرار بندر الشمري","2024-08-17","14:39:00",{"$nulls":3},"2024-08-17","15:18:00","ابرار بندر الشمري",0.027083333327027503,"2024-08-18","19:36:00","امال ماهل القحطاني",1.179166666668607,{"$nulls":3},-45522.816666666666,{"$nulls":4},-45521.6375,{"$nulls":3},-45521.6375,"2024-08-19","18:07:00",2.117361111115315,"2024-08-19","18:07:00","امال ماهل القحطاني",2.117361111115315,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","تم حضورنا الى طوارئ عن طريق الهلال الاحمر (اثر حادث )  ورفض رفع طلب شراء الخدمة رغم افادتنا من قبل الهلال الاحمر بعدم دفع اي مبالغ للعلاج . ","We were brought to the emergency room by the Red Crescent (following an accident) and they refused to submit a service purchase request despite the Red Crescent informing us that we would not pay any amounts for treatment.",null,"Patient",{"$nulls":4},{"$f":"BJ20/BK17","v":{"v":0.4,"d":"40.00%"}},{"$f":"BK20/BK17","v":{"v":0,"d":"0.00%"}},{"$f":"BL20/BK17","v":{"v":0.4,"d":"40.00%"}},{"$f":"BM20/BK17","v":{"v":0.2,"d":"20.00%"}},{"$nulls":7},{"$f":"BU20/BV17","v":{"v":0,"d":"0.00%"}},{"$f":"BV20/BV17","v":{"v":0.5,"d":"50.00%"}},{"$f":"BW20/BV17","v":{"v":0.5,"d":"50.00%"}},{"$f":"BX20/BV17","v":{"v":0,"d":"0.00%"}},{"$nulls":7},2847,30157911,"مراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2024-08-31T12:43:00","ابرار بندر الشمري","48 Hours"]
[null,20,2820,2506215165,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-08-17T15:18:00","ابرار بندر الشمري","72 Hours","2024-08-17","15:18:00","ابرار بندر الشمري","2024-08-17","15:18:00",{"$nulls":3},"2024-08-17","15:23:00","ابرار بندر الشمري",0.003472222226264421,{"$nulls":3},-45521.64097222222,{"$nulls":3},0,{"$nulls":4},-45521.64097222222,{"$nulls":3},-45521.64097222222,"2024-08-19","19:25:00",2.1680555555576575,"2024-08-19","19:25:00","ابرار بندر الشمري",2.1680555555576575,8825,"Dr. YOUSEF A M ELNEMRAWI","Relationship complaints ","5. Communication","5.2.Incorrect \nInformation","5.2.2.Communication of wrong information","تم الابلاغ من موظف الاستقبال انه غير مربوط تأمين ابنتي على تطبيق نفيس وحالة الوثيقة الخاصة بها غير نشطة على الرغم من أن وثيقة التأمين الخاصة بي وبوالدتها وأخوها نشطة وفعالة","The receptionist informed me that my daughter's insurance is not linked to the Nafees app and her policy status is inactive, even though my insurance policy, along with those of her mother and brother, is active and valid.",null,"Patient",{"$nulls":26},2850,1588225,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-08-31T16:57:00","ابرار بندر الشمري","More than 72 Hours",null,null,"In-Patient",0,{"$f":"CR22/CR25","v":{"v":0,"d":"0.00%"}}]
[null,21,2821,30049530,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-08-17T15:27:00","ابرار بندر الشمري","72 Hours","2024-08-17","15:27:00","ابرار بندر الشمري","2024-08-17","15:27:00",{"$nulls":3},"2024-08-17","15:42:00","ابرار بندر الشمري",0.010416666664241347,{"$nulls":3},-45521.65416666667,{"$nulls":3},0,{"$nulls":4},-45521.65416666667,{"$nulls":3},-45521.65416666667,"2024-08-19","19:24:00",2.1541666666671517,"2024-08-19","19:24:00","ابرار بندر الشمري",2.1541666666671517,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","في ابريل الماضي قامت المريضة بزيارة المستشفى من اجل فحص مشكلة في اصبع اليد. في البداية زارت طبيب أعصاب ومن ثم تم تحويلها إلى طبيب جراحة تجميل. وفي نهاية الجلسة مع طبيب جراحة التجميل، أوصى الطبيب بعمل عملية جراحية. واعطى المريضة فرصة التفكير في اجراء العملية. وقام الطبيب من غير موافقة المريضة او استشارتها برفع طلب اجراء العملية إلى شركة التأمين والتي قامت بدورها بالموافقة على الطلب وكل ذلك تم من غير علم المريضة او التواصل معها بخصوص موعد اجراء العملية.","Last April, the patient visited the hospital for a finger problem. She initially saw a neurologist and was then referred to a plastic surgeon. At the end of the consultation, the plastic surgeon recommended surgery and gave the patient time to consider it. Without her consent or consultation, the doctor submitted the request for the surgery to the insurance company, which approved it. All of this was done without the patient's knowledge or any communication regarding the surgery date.",null,"Patient",{"$nulls":4},"In-Patient",1,{"$f":"BK23/BK26","v":{"v":0.2,"d":"20.00%"}},{"$nulls":8},"In-Patient",2,{"$f":"BV23/BV26","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},2851,30137123,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-08-31T17:34:00","ابرار بندر الشمري","48 Hours",null,null,"Out-Patient",6,{"$f":"CR23/CR25","v":{"v":1,"d":"100.00%"}}]
[4,22,2829,30318807,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2024-08-21T15:45:00","ابرار بندر الشمري","24 Hours","2024-08-21","15:45:00","ابرار بندر الشمري","2024-08-21","15:45:00",{"$nulls":3},"2024-08-21","15:59:00","ابرار بندر الشمري",0.00972222222480923,{"$nulls":3},-45525.665972222225,{"$nulls":3},0,{"$nulls":4},-45525.665972222225,{"$nulls":3},-45525.665972222225,"2024-08-22","13:57:00",0.9152777777781012,"2024-08-22","13:57:00","ابرار بندر الشمري",0.9152777777781012,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","تم إدخال الابن عبدالله للطوارئ من قبل الهلال الأحمر إثر حادث مروريّ كونه احد الركاب بتاريخ ٨/٣/٢٠٢٤ لدى مستشفى الحمادي فرع النزهة، وتم اخذ معلوماتي بعد دخوله للعناية المركزة والتغرير بي بالتعهد لتحمل تكاليف العلاج بالرغم من وجود تأمين صحي،وتم الضغط علي برفع دعوى قضائية للمطالبة بقيمة ٤٢٨٨٠ الف ريال، وبمراجعة التأمين أفادوا بوجود موافقة لتحمل تكاليف العلاج برقم 2024-474986 ومع ذلك تم الاهمال من قبل المستشفى بعدم التواصل مع شركة التأمين لتحصيل قيمة العلاج وإلزامي بدفع المبلغ عن طريق القضاء","My son Abdullah was admitted to the emergency room by the Red Crescent following a traffic accident on March 8, 2024, at Al Hammadi Hospital, Al Nozha branch, as a passenger. After he was admitted to the intensive care unit, my information was taken, and I was misled into signing a pledge to cover the treatment costs despite having health insurance. I was pressured to file a lawsuit demanding 42,880 riyals. Upon checking with the insurance company, they confirmed approval for treatment costs under number 2024-474986. However, the hospital neglected to contact the insurance company to collect the treatment costs, forcing me to pay the amount through the courts.",null,"Patient",{"$nulls":4},"Out-Patient",3,{"$f":"BK24/BK26","v":{"v":0.6,"d":"60.00%"}},{"$nulls":8},"Out-Patient",1,{"$f":"BV24/BV26","v":{"v":0.25,"d":"25.00%"}},{"$nulls":19},"ER",0,{"$f":"CR24/CR25","v":{"v":0,"d":"0.00%"}}]
[null,23,2833,30341561,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-08-22T18:48:00","امال ماهل القحطاني","More than 72 Hours","2024-08-22","18:41:00","امال ماهل القحطاني","2024-08-22","18:48:00","2024-08-27","09:47:00","امال ماهل القحطاني","2024-08-27","11:30:00","امال ماهل القحطاني",4.695833333331393,{"$nulls":3},-45531.479166666664,{"$nulls":3},0,{"$nulls":4},-45531.479166666664,{"$nulls":3},-45531.479166666664,"2024-09-02","18:27:00",6.289583333338669,"2024-09-02","18:27:00","امال ماهل القحطاني",6.289583333338669,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.3.Rough treatment","طلب سحب عينة دم لطفلي عمره ثلاث ايام وذهبت للمختبر وقام اخصائي سحب الدم باسلوب\nسيئ جدا بطلب خروجنا من الغرفة وبعدها صوت الطفل يبكي لخمس دقائق متواصلة وطرقت الباب واستاذنته\nبالدخول وبطريقة سيئة قال لي وش تغبين وقلتله فقط اردت الاطمئنان على طفلي ولربع ساعة يدخل الابرة بيد الطفل\nيمين ويسار دون خروج الدم وبعدها الانتهاء وخروجنا من المستشفى تم الاتصال بي بعد ربع ساعة وطلبوا\nعينة دم جديدة لان العينة المسحوبة لاتكفي","My three-day-old baby needed a blood sample, so I went to the lab. The phlebotomist was very rude and asked us to leave the room. Then the baby cried for five minutes straight. I knocked on the door and asked permission to come in. He rudely asked me what I wanted, and I told him I just wanted to check on my baby. For fifteen minutes, he kept inserting the needle into the baby's arm, right and left, without any blood coming out. After we finished and left the hospital, they called me fifteen minutes later and asked for another blood sample because the one taken wasn't enough.",null,"Patient",{"$nulls":4},"ER",1,{"$f":"BK25/BK26","v":{"v":0.2,"d":"20.00%"}},{"$nulls":8},"ER",1,{"$f":"BV25/BV26","v":{"v":0.25,"d":"25.00%"}},{"$nulls":19},"Total",{"$f":"CR22+CR23+CR24","v":6},{"$f":"CS24+CS23+CS22","v":{"v":1,"d":"100.00%"}}]
[null,24,2834,30300181,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2024-08-24T13:49:00","رهف علي العنزي","72 Hours","2024-08-24","13:39:00","رهف علي العنزي","2024-08-24","13:49:00","2024-08-25","12:51:00","امال ماهل القحطاني","2024-08-25","12:51:00","امال ماهل القحطاني",0.9597222222218988,"2024-08-26","13:51:00","رهف العنزي",1.0416666666642413,"2024-08-26","20:13:00","رهف العنزي",0.2652777777839219,{"$nulls":4},-45529.535416666666,{"$nulls":3},-45529.535416666666,"2024-08-27","19:40:00",2.2840277777795563,"2024-08-27","19:40:00","رهف علي العنزي",2.2840277777795563,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","كنت اسأل عن كم مريض امامي في الأشعة عندما قامت الموظفه افنان برفع صوتها باسلوب غير مهني وعدم السماح لي كمريض متألم وقتها ان اكمل كلامي , اخبرتها باعتقادي انه يوجد سوء فهم فقالت غير مسموح لكم السؤال عن دوركم في الا الترا ساوند","I was asking how many patients were ahead of me in the ultrasound when the employee, Afnan, raised her voice unprofessionally and wouldn't allow me, a patient in pain at the time, to finish my question. I told her I thought there was a misunderstanding, and she replied that we weren't allowed to ask about our turn in the ultrasound.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK23+BK24+BK25","v":5},{"$f":"BL25+BL24+BL23","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Total",{"$f":"BV23+BV24+BV25","v":4},{"$f":"BW25+BW24+BW23","v":{"v":1,"d":"100.00%"}},{"$nulls":19},"Medical",5,{"$f":"CR26/CR30","v":{"v":0.8333333333333334,"d":"83.33%"}}]
[null,25,2835,30334615,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-08-24T16:50:00","ابرار بندر الشمري","More than 72 Hours","2024-08-24","16:44:00","ابرار بندر الشمري","2024-08-24","16:50:00","2024-08-27","20:59:00","ابرار بندر الشمري","2024-08-27","21:00:00","ابرار بندر الشمري",3.1736111111094942,"2024-08-27","21:02:00","ابرار الشمري",1.3888888861401938E-3,"2024-08-28","17:09:00","ابرار الشمري",0.8381944444481633,"2024-08-29","18:52:00","ابرار الشمري",null,1.9111111111124046,{"$nulls":3},-45531.875,"2024-09-02","18:44:00",5.905555555553292,"2024-09-02","18:44:00","ابرار بندر الشمري",5.905555555553292,15748,"Dr. NANCY ESAMELDIN GHONAM AHMED","Clinical complaints","1. Quality","1.4.Treatment","1.4.3.Ineffective treatment","الوالد يعاني من اضطراب القلق الحاد وبصعوبه اقنعناه للذهاب لمستشفى\nالحمادي لما نظنه انكم اهلا للثقة وانتم كذلك وتم حجز موعد لدى الدكتور فهد الدوسري قسم النفسية وللأسف\nتم صرف علاج خاطئ وهو البروزاك المتعلق باضطرابات الوسواس القهري الذي ليس له علاقه باضطراب القلق\nلا من بعيد ولا قريب .. الوالد استمر عالعلاج مدة شهرين ولم يرى اي نتيجة وفرق ويعتقد انه لا فائدة من هذه\nالادوية ونحن نعاني الان بسبب هذا الدواء . ","My father suffers from severe anxiety disorder, and we had difficulty convincing him to go to Al-Hammadi Hospital because we believe you are trustworthy, and you are. An appointment was booked with Dr. Fahd Al-Dossari in the psychiatry department, and unfortunately, the wrong medication was prescribed, which is Prozac, related to obsessive-compulsive disorder, which has no relation to anxiety disorder whatsoever. My father continued the medication for two months and did not see any result or difference, and he believes that these medications are useless, and we are now suffering because of this medication",null,"Patient",{"$nulls":4},"Medical",1,{"$f":"BK27/BK31","v":{"v":0.25,"d":"25.00%"}},{"$nulls":8},"Medical",0,{"$f":"BV27/BV31","v":{"v":0,"d":"0.00%"}},{"$nulls":19},"Admin",1,{"$f":"CR27/CR30","v":{"v":0.16666666666666666,"d":"16.67%"}}]
[null,26,2836,542999297,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2024-08-24T18:44:00","امال ماهل القحطاني","More than 72 Hours","2024-08-24","18:44:00","امال ماهل القحطاني","2024-08-24","18:44:00","2024-08-27","09:45:00","امال ماهل القحطاني","2024-08-27","10:00:00","امال ماهل القحطاني",2.6361111111109494,{"$nulls":3},-45531.416666666664,{"$nulls":3},0,{"$nulls":4},-45531.416666666664,{"$nulls":3},-45531.416666666664,"2024-09-02","18:50:00",6.368055555554747,"2024-09-02","18:50:00","امال ماهل القحطاني",6.368055555554747,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.1.Appointment scheduling refusal","عند حضوري قبل موعدي كانت موظفة الاستقبال مشغوله بمكالمه هاتفيه لمدة 10دقائق تقريبا وبعد الانتهاء من\nمحادثتها اعطيتها بياناني وطلبت دفع المبلغ ثم التوجهة لعيادة الاخصائيه . ولكن عند حضور الاخصائية رفضت استقبالي وابلغتني ان موعدي الساعه 6.10 مساء بلغتها ان موعدي الساعه6.30 مساء حيث تم اخذ الموعد عن طريق الهاتف والمكالمات مسجله يمكن الرجوع لها للتاكد وان موظفة الاستقبال كانت مشغوله بمحادثه بالهاتف ولم تسجل دخولي على الفور حتى وان كان الموعد كما ذكرت . ","When I arrived before my appointment, the receptionist was on a phone call for about 10 minutes. After she finished her call, I gave her my information and asked her to pay the fee and then go to the specialist's clinic. However, when the specialist arrived, she refused to see me and told me that my appointment was at 6:10 PM. I informed her that my appointment was at 6:30 PM, as the appointment was made over the phone and the calls were recorded and can be reviewed to confirm this. I also pointed out that the receptionist was busy on the phone and did not register me immediately, even though the appointment was as I stated.",null,"Patient",{"$nulls":4},"Admin",3,{"$f":"BK28/BK31","v":{"v":0.75,"d":"75.00%"}},{"$nulls":8},"Admin",4,{"$f":"BV28/BV31","v":{"v":1,"d":"100.00%"}},{"$nulls":19},"Nursing",0,{"$f":"CR28/CR30","v":{"v":0,"d":"0.00%"}}]
[null,27,2836,542999297,"مراجع","العيادات الخارجية","الإداري","استقبال العلاج الطبيعي","2024-08-24T20:28:00","امال ماهل القحطاني","More than 72 Hours","2024-08-24","18:44:00","امال ماهل القحطاني","2024-08-24","20:28:00","2024-08-27","09:45:00","امال ماهل القحطاني","2024-08-27","09:52:00","امال ماهل القحطاني",2.5583333333343035,"2024-09-02","18:28:00","امال القحطاني",6.358333333329938,"2024-09-03","13:50:00","رهف العنزي",0.8069444444481633,"2024-09-03","13:59:00","رهف العنزي","لعدم رد القسم المعني",7.171527777776646,"2024-09-18","15:12:00","امال القحطاني",22.22222222221899,null,null,-45531.41111111111,{"$nulls":3},-45531.41111111111,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.1.Appointment scheduling refusal","عند حضوري قبل موعدي كانت موظفة الاستقبال مشغوله بمكالمه هاتفيه لمدة 10دقائق تقريبا وبعد الانتهاء من\nمحادثتها اعطيتها بياناني وطلبت دفع المبلغ ثم التوجهة لعيادة الاخصائيه . ولكن عند حضور الاخصائية رفضت استقبالي وابلغتني ان موعدي الساعه 6.10 مساء بلغتها ان موعدي الساعه6.30 مساء حيث تم اخذ الموعد عن طريق الهاتف والمكالمات مسجله يمكن الرجوع لها للتاكد وان موظفة الاستقبال كانت مشغوله بمحادثه بالهاتف ولم تسجل دخولي على الفور حتى وان كان الموعد كما ذكرت . ","When I arrived before my appointment, the receptionist was on a phone call for about 10 minutes. After she finished her call, I gave her my information and asked her to pay the fee and then go to the specialist's clinic. However, when the specialist arrived, she refused to see me and told me that my appointment was at 6:10 PM. I informed her that my appointment was at 6:30 PM, as the appointment was made over the phone and the calls were recorded and can be reviewed to confirm this. I also pointed out that the receptionist was busy on the phone and did not register me immediately, even though the appointment was as I stated.",null,"Patient",{"$nulls":4},"Nursing",0,{"$f":"BK29/BK31","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Nursing",0,{"$f":"BV29/BV31","v":{"v":0,"d":"0.00%"}},{"$nulls":9},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,"Support Services",0,{"$f":"CR29/CR30","v":{"v":0,"d":"0.00%"}}]
[5,28,2837,30221012,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2024-08-25T15:31:00","ابرار بندر الشمري","More than 72 Hours","2024-08-25","14:22:00","ابرار بندر الشمري","2024-08-25","15:31:00","2024-08-26","20:08:00","ابرار بندر الشمري","2024-08-26","20:14:00","ابرار بندر الشمري",1.1965277777781012,"2024-08-27","08:23:00","ابرار الشمري",0.5062500000058208,"2024-08-27","20:23:00","ابرار الشمري",0.5,"2024-08-27","20:23:00","ابرار الشمري","لعدم رد القسم المعني",1.0062500000058208,{"$nulls":3},-45530.84305555555,"2024-09-02","18:46:00",6.938888888893416,"2024-09-02","18:46:00","ابرار بندر الشمري",6.938888888893416,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues"," كنت مراجع الدكتور لاتكرار صداع وحرارة واستخدام مسكنات لمدة يومين  وتم رفض كتابة اجازة مرضية  علماً بان  تم تشخيصي بالتهاب حلق حاد وكان يوم مراجعة د يوسف هو بداية الانفلونزا واصراره على رفض الكتابه للاجازة .","I was visiting the doctor because of recurring headaches and fever, and I had been using painkillers for two days. He refused to write me a sick leave certificate, even though I was diagnosed with acute throat inflammation. The day I visited Dr. Youssef was the beginning of the flu, and he insisted on refusing to write me a sick leave certificate.",null,"Patient",{"$nulls":4},"Support Services",0,{"$f":"BK30/BK31","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Support Services",0,{"$f":"BV30/BV31","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"المدخل","ابرار بندر الشمري",7,{"$f":"CH30/CH33","v":{"v":0.3333333333333333,"d":"33.33%"}},1,2,0,4,{"$f":"CJ30+CK30+CL30+CM30","v":7},null,null,"Total",{"$f":"CR26+CR27+CR28+CR29","v":6},{"$f":"CS29+CS28+CS27+CS26","v":{"v":1,"d":"100.00%"}}]
[null,29,2832,1128084,"مراجع","العيادات الخارجية","الإداري","استقبال الأشعة","2024-08-26T11:00:00","ابرار بندر الشمري","More than 72 Hours","2024-08-22","17:42:00","ابرار بندر الشمري","2024-08-26","11:00:00","2024-08-26","20:04:00","ابرار بندر الشمري","2024-08-26","20:12:00","ابرار بندر الشمري",0.3833333333313931,"2024-08-27","19:20:00","ابرار الشمري",0.9638888888875954,"2024-08-28","17:10:00","ابرار الشمري",0.9097222222262644,{"$nulls":4},-45530.84166666667,{"$nulls":3},-45530.84166666667,"2024-08-31","16:32:00",4.8472222222189885,"2024-08-31","16:32:00","ابرار بندر الشمري",4.8472222222189885,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","لاكثر من شهرين اتصل على قسم الاشعة ومافي رد وابغى موعد فحص للثدي واتصل على المواعيد ويكلمون\nالاشعة للاتصال ولا في فايدة حجتهم انه تم الاتصال بي اكثر من مرة ولم يتم الرد وهذا الكلام غير صحيح لم يتم\nالتواصل ابدا . ","For over two months I've been trying to contact the radiology department, but there's no answer. I need an appointment for a breast exam, and I've called the appointments department, and they've contacted the radiology department, but to no avail. Their excuse is that I've been called multiple times and haven't received a response, which is untrue; they haven't contacted me at all.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK27+BK28+BK29+BK30","v":4},{"$f":"BL30+BL29+BL28+BL27","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Total",{"$f":"BV27+BV28+BV29+BV30","v":4},{"$f":"BW30+BW29+BW28+BW27","v":{"v":1,"d":"100.00%"}},{"$nulls":9},"امال ماهل القحطاني",3,{"$f":"CH31/CH33","v":{"v":0.14285714285714285,"d":"14.29%"}},0,0,0,3,{"$f":"CM31+CL31+CK31+CJ31","v":3}]
[null,30,2839,30175825,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2024-08-27T11:30:00","امال ماهل القحطاني","72 Hours","2024-08-27","11:30:00","امال ماهل القحطاني","2024-08-27","11:30:00",{"$nulls":3},"2024-08-27","11:40:00","امال ماهل القحطاني",0.006944444445252884,{"$nulls":3},-45531.48611111111,{"$nulls":3},0,{"$nulls":4},-45531.48611111111,{"$nulls":3},-45531.48611111111,"2024-08-29","14:49:00",2.131249999998545,"2024-08-29","14:49:00","امال ماهل القحطاني",2.131249999998545,null,null,"Management complaints","3. Institutional issues","3.2.Environment","3.2.1.Poor environment","يوجد اصوات تكسير واصلاح وصيانه بالاضافه الى رائحة البويه القويه جدا وبجانب حضانة الاطفال تم ابلاغ ادارة التنويم والخدمة الاجتماعيه بذلك ولم يتم عمل اي اجراء","There are sounds of breaking, repairing, and maintenance, in addition to a very strong paint smell, and this is next to the children's nursery. The admissions department and social services were notified, but no action has been taken.",null,"Patient",{"$nulls":27},"رهف علي العنزي",11,{"$f":"CH32/CH33","v":{"v":0.5238095238095238,"d":"52.38%"}},0,3,2,6,{"$f":"CJ32+CK32+CL32+CM32","v":11}]
[null,31,2843,30292965,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2024-08-29T17:07:00","رهف علي العنزي","48 Hours","2024-08-29","17:02:00","رهف علي العنزي","2024-08-29","17:07:00","2024-08-31","15:16:00","ابرار الشمري","2024-08-31","20:03:00","رهف علي العنزي",2.1222222222277196,{"$nulls":3},-45535.83541666667,{"$nulls":3},0,{"$nulls":4},-45535.83541666667,{"$nulls":3},-45535.83541666667,"2024-09-02","18:45:00",1.945833333331393,"2024-09-02","18:45:00","امال ماهل القحطاني",1.945833333331393,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","حاولت ممرضة قسم الطوارئ عدة مرات حقن الإبرة في ذراعي بطريقة خاطئة مما أدى إلى تورم يدي.","The ER nurse have tried multiple times to inject the needle in my arm in a wrong way which led my hand to be swollen ",null,"Patient",{"$nulls":27},"Total",{"$f":"CH30+CH31+CH32","v":21},{"$f":"CI31+CI30+CI32","v":{"v":1,"d":"100.00%"}},1,5,2,13,21]
[null,32,2845,1156667,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-08-29T17:59:00","ابرار بندر الشمري","48 Hours","2024-08-29","17:59:00","ابرار بندر الشمري","2024-08-29","17:59:00",{"$nulls":3},"2024-08-29","18:14:00","ابرار بندر الشمري",0.010416666671517305,{"$nulls":3},-45533.759722222225,{"$nulls":3},0,{"$nulls":4},-45533.759722222225,{"$nulls":3},-45533.759722222225,"2024-08-31","16:32:00",1.929166666661331,"2024-08-31","16:32:00","ابرار بندر الشمري",1.929166666661331,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.3.Calculate Additional amount","تم الفحص عن دكتور وبعد مرور يومين تم الحضور للمتابعه ولم يكن لدكتور عيادة وتم رفض دخولي على دكتور اخر الا بدفع كشفيه جديده ","I was examined by a doctor, and two days later I returned for a follow-up appointment. The doctor had no clinic, and I was refused admission to another doctor unless I paid a new consultation fee.",null,"Patient"]
[null,33,2847,30157911,"مراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2024-08-31T12:43:00","ابرار بندر الشمري","48 Hours","2024-08-31","12:34:00","ابرار بندر الشمري","2024-08-31","12:43:00","2024-09-01","15:58:00","رهف علي العنزي","2024-09-01","15:58:00","رهف علي العنزي",1.1354166666642413,"2024-09-02","18:32:00","امال القحطاني",1.1069444444437977,"2024-09-02","18:50:00","ابرار الشمري",0.012499999997089617,{"$nulls":4},-45536.66527777778,{"$nulls":3},-45536.66527777778,"2024-09-03","13:50:00",1.9111111111124046,"2024-09-03","13:50:00","رهف علي العنزي",1.9111111111124046,null,null,"Relationship complaints ","5. Communication","5.2.Incorrect \nInformation","5.2.1.Deficient Information","دخلت على الدكتوره على اساس تعالجني وتشوف المشكله اللي عندي قالت لي بكتب لك تحاليل وانزلي حللي\nالمشكله ماقالت لي حتى اسم التحاليل وكم تحليل قالت بس تحاليل الشعر نزلت وحللت اجي للمراجعه انصدم\n توقعت كتبت لي تحاليل شامله وانصدم انها تحليلن فقط بعد الدفع دون التوضيح . ","I went to the doctor to get treatment and see what my problem was. She told me she'd prescribe some tests and to get them done. The problem is, she didn't even tell me what the tests were or how many. She just said hair analysis. I went and got them done, and when I came for my follow-up appointment, I was shocked.\n\nI expected her to prescribe comprehensive tests, but I was shocked to find out it was just two tests after I paid, without any explanation.",null,"Patient",{"$nulls":26},"مراجع",21,{"$f":"CG35/DA7","v":{"$error":"#DIV/0!"}}]
[null,34,2850,1588225,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-08-31T16:57:00","ابرار بندر الشمري","More than 72 Hours","2024-08-31","16:54:00","ابرار بندر الشمري","2024-08-31","16:57:00","2024-08-31","18:03:00","امال ماهل القحطاني","2024-08-31","18:31:00","امال ماهل القحطاني",0.06527777777228039,"2024-09-01","15:54:00","رهف العنزي",0.890972222223354,"2024-09-02","18:36:00","ابرار الشمري",1.1125000000029104,"2024-09-02","18:55:00","ابرار الشمري","لعدم رد القسم المعني",2.016666666670062,{"$nulls":3},-45535.771527777775,null,null,-45535.771527777775,{"$nulls":3},-45535.771527777775,null,null,"Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment"," تم الحضور للطبيب لخلع ضرس وبعد عمل الاجراء تبين وجود كسر بطرف السن الاخر حيث تسبب بجروح داخل الفم","I went to the dentist to have a tooth extracted, and after the procedure, it was discovered that there was a fracture at the end of the other tooth, which caused injuries inside the mouth.",null,"Patient"]
[null,35,2851,30137123,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-08-31T17:34:00","ابرار بندر الشمري","48 Hours","2024-08-31","17:25:00","ابرار بندر الشمري","2024-08-31","17:34:00","2024-08-31","18:07:00","رهف علي العنزي","2024-08-31","18:39:00","رهف علي العنزي",0.04513888889050577,"2024-09-01","15:54:00","رهف العنزي",0.8854166666642413,{"$nulls":3},-45536.6625,{"$nulls":4},-45535.777083333334,{"$nulls":3},-45535.777083333334,"2024-09-02","17:27:00",1.9499999999970896,"2024-09-02","17:27:00","ابرار بندر الشمري",1.9499999999970896,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up"," تم التواصل مع موظفة الموافقات منذ يوم الاربعاء بسبب طلب تحاليل انرفضت, ابلغتها برغبتي ان الدكتور يضيف مبررات قبل نهاية عيادته في نفس اليوم الاربعاء ولم يحدث ذلك  , الدكتور ليس لديه عيادة الخميس لذا ابلغتها بضرورة اضافة مبررات للتقرير من الدكتور صباح السبت , افادتني عصر اليوم بان الدكتور اضاف كل مايمكن كتابته للتقرير اتواصلي مع التأمين رغم ابلاغها مسبقا بانه تم التواصل مع التامين وان الرفض بسبب ( التقرير مبرراته غير كافية وكان عدم وجود مبررات وانه ليس هناك دواعي للتحليل) طلبت منها معرفة اسمها وابدت بالرفض مع العلم بانه من حق المريض معرفة اسم الموظف و من حقه تعديل التقرير  ان امكن مراجعة المكالمات والتاكد من ذلك ..","I contacted the approvals employee on Wednesday regarding a rejected lab request. I informed her that I wanted the doctor to add justifications before the end of his clinic on Wednesday, but this did not happen. The doctor does not have a clinic on Thursday, so I informed her that the doctor needs to add justifications to the report on Saturday morning. This afternoon, she informed me that the doctor added everything that could be written to the report and told me to contact the insurance, despite having previously informed her that the insurance had been contacted and that the rejection was due to (the report's justifications being insufficient and there being no justifications and no need for the analysis). I asked her for her name, and she refused, knowing that it is the patient's right to know the employee's name and the right to amend the report if possible. Review the calls and confirm this.",null,"Patient"]
[null,36,2852,30342736,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-08-31T21:02:00","امال ماهل القحطاني","48 Hours","2024-08-31","20:57:00","امال ماهل القحطاني","2024-08-31","21:02:00","2024-08-31","21:03:00","امال ماهل القحطاني","2024-08-31","21:05:00","امال ماهل القحطاني",2.0833333328482695E-3,"2024-09-02","18:29:00","امال القحطاني",1.8916666666700621,{"$nulls":3},-45537.77013888889,{"$nulls":4},-45535.87847222222,{"$nulls":3},-45535.87847222222,"2024-09-02","18:46:00",1.9034722222277196,"2024-09-02","18:46:00","امال ماهل القحطاني",1.9034722222277196,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care"," محاوله سحب دم فاشله لطفل ٥ أيام وعدم التعامل مع الجرح بشكل لائق مما ادى إلى نزول دم من يد الطفل وبعد حضور اخصائي سحب الدم الاخر تم سحب الدم بكل سهوله ولم يتم التجربه لعدة مرات كما قام به الزميل في اول مره","A failed attempt to draw blood from a 5-day-old child, due to improper handling of the wound, resulted in bleeding from the child's hand. After the arrival of another blood draw specialist, the blood was drawn easily, and the attempt was not repeated as the first colleague had done.",null,"Patient",{"$nulls":26},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[{"$nulls":83},4,3,3,6]
[{"$nulls":83},{"$f":"CF39/CG35","v":{"v":0.19047619047619047,"d":"19.05%"}},{"$f":"CG39/CG35","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"CH39/CG35","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"CI39/CG35","v":{"v":0.2857142857142857,"d":"28.57%"}}]
[]
[{"$nulls":83},"In-Patient",2,{"$f":"CG42/CG45","v":{"v":0.09523809523809523,"d":"9.52%"}}]
[{"$nulls":83},"Out-Patient",18,{"$f":"CG43/CG45","v":{"v":0.8571428571428571,"d":"85.71%"}}]
[{"$nulls":11},"المدخل","Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":63},"ER",1,{"$f":"CG44/CG45","v":{"v":0.047619047619047616,"d":"4.76%"}}]
[{"$nulls":12},"ابرار بندر الشمري",16,{"$f":"N45/N51","v":{"v":0.4444444444444444,"d":"44.44%"}},4,3,3,6,{"$f":"P45+Q45+R45+S45","v":16},{"$nulls":63},"Total",{"$f":"CG42+CG43+CG44","v":21},{"$f":"CH44+CH43+CH42","v":{"v":0.9999999999999999,"d":"100.00%"}}]
[{"$nulls":12},"Percentage",null,null,{"$f":"P45/N45","v":{"v":0.25,"d":"25.00%"}},{"$f":"Q45/N45","v":{"v":0.1875,"d":"18.75%"}},{"$f":"R45/N45","v":{"v":0.1875,"d":"18.75%"}},{"$f":"S45/N45","v":{"v":0.375,"d":"37.50%"}},{"$nulls":64},"Medical",17,{"$f":"CG46/CG50","v":{"v":0.8095238095238095,"d":"80.95%"}}]
[{"$nulls":12},"امال ماهل القحطاني",8,{"$f":"N47/N51","v":{"v":0.2222222222222222,"d":"22.22%"}},0,2,1,5,{"$f":"S47+R47+Q47+P47","v":8},{"$nulls":63},"Admin",3,{"$f":"CG47/CG50","v":{"v":0.14285714285714285,"d":"14.29%"}}]
[{"$nulls":12},"Percentage",null,null,{"$f":"P47/N47","v":{"v":0,"d":"0.00%"}},{"$f":"Q47/N47","v":{"v":0.25,"d":"25.00%"}},{"$f":"R47/N47","v":{"v":0.125,"d":"12.50%"}},{"$f":"S47/N47","v":{"v":0.625,"d":"62.50%"}},{"$nulls":3},"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":55},"Nursing",1,{"$f":"CG48/CG50","v":{"v":0.047619047619047616,"d":"4.76%"}}]
[{"$nulls":12},"رهف علي العنزي",12,{"$f":"N49/N51","v":{"v":0.3333333333333333,"d":"33.33%"}},0,3,2,7,{"$f":"P49+Q49+R49+S49","v":12},null,"المدخل","ابرار بندر الشمري",6,{"$f":"X49/AB52","v":{"v":0.16666666666666666,"d":"16.67%"}},10,{"$f":"Z49/AB52","v":{"v":0.2777777777777778,"d":"27.78%"}},{"$f":"Z49+X49","v":16},{"$nulls":3},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical","أطباء الطوارئ",1,{"$f":"AVERAGE(AS49:AV49)","v":{"v":4.1,"d":"4.10"}},{"v":4.1,"d":"4.10"},{"$nulls":10},"Total Complaints",{"$f":"B59","v":36},{"$nulls":26},"Support Services",0,{"$f":"CG49/CG50","v":{"v":0,"d":"0.00%"}}]
["Week 1",1,null,null,"MOH",4,{"$f":"F50/F54","v":{"v":0.1111111111111111,"d":"11.11%"}},"Medical","أطباء الطوارئ",1,null,null,"Percentage",null,null,{"$f":"P49/N49","v":{"v":0,"d":"0.00%"}},{"$f":"Q49/N49","v":{"v":0.25,"d":"25.00%"}},{"$f":"R49/N49","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"S49/N49","v":{"v":0.5833333333333334,"d":"58.33%"}},{"$nulls":3},"امال ماهل القحطاني",4,{"$f":"X50/AB52","v":{"v":0.1111111111111111,"d":"11.11%"}},4,{"$f":"Z50/AB52","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"Z50+X50","v":8},{"$nulls":3},8,1,3,0,"ابرار بندر الشمري",{"$nulls":5},"عيادات الأسنان",1,"No response","No response",{"$nulls":10},"Satisfaction Table",{"$nulls":27},"Total",{"$f":"CG46+CG47+CG48+CG49","v":21},{"$f":"CH49+CH48+CH47+CH46","v":{"v":1,"d":"100.00%"}}]
["Week 2",7,null,null,"CCHI",5,{"$f":"F51/F54","v":{"v":0.1388888888888889,"d":"13.89%"}},null,"عيادات الأسنان",1,null,null,"Total",{"$f":"N45+N47+N49","v":36},{"$f":"O47+O45+O49","v":{"v":1,"d":"100.00%"}},4,8,6,18,36,null,null,"رهف علي العنزي",7,{"$f":"X51/AB52","v":{"v":0.19444444444444445,"d":"19.44%"}},5,{"$f":"Z51/AB52","v":{"v":0.1388888888888889,"d":"13.89%"}},{"$f":"X51+Z51","v":12},{"$nulls":4},0,0,2,"امال ماهل القحطاني",{"$nulls":5},"عيادات الباطنية",2,{"$f":"AVERAGE(AS51:AV51)","v":{"$error":"#DIV/0!"}},"4.9","6.9",{"$nulls":9},"Total Responces"]
["Week 3",13,null,null,"Patients",21,{"$f":"F52/F54","v":{"v":0.5833333333333334,"d":"58.33%"}},null,"عيادات الباطنية",2,{"$nulls":5},{"$f":"P51/T51","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"Q51/T51","v":{"v":0.2222222222222222,"d":"22.22%"}},{"$f":"R51/T51","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"S51/T51","v":{"v":0.5,"d":"50.00%"}},{"$nulls":3},"Total",{"$f":"X50+X49+X51","v":17},{"$f":"Y49+Y50+Y51","v":{"v":0.4722222222222222,"d":"47.22%"}},{"$f":"Z49+Z50+Z51","v":19},{"$f":"AA49+AA50+AA51","v":{"v":0.5277777777777778,"d":"52.78%"}},{"$f":"AB49+AB50+AB51","v":36},{"$nulls":4},0,0,2,"رهف علي العنزي",{"$nulls":5},"عيادات الجلدية",2,{"$f":"AVERAGE(AS52:AV52)","v":{"$error":"#DIV/0!"}},"3.9","1.8",{"$nulls":9},"Escalated Without Response"]
["Week 4",6,null,null,"Patient’s relatives",6,{"$f":"F53/F54","v":{"v":0.16666666666666666,"d":"16.67%"}},null,"عيادات الجلدية",2,{"$nulls":31},"عيادات الجهاز الهضمي والمناظير",2,{"$f":"AVERAGE(AS53:AV53)","v":{"$error":"#DIV/0!"}},"No response","1.7",{"$nulls":9},"Closed Without Response"]
["Week 5",9,null,null,"Total",{"$f":"F50+F51+F52+F53","v":36},null,null,"عيادات الجهاز الهضمي والمناظير",2,{"$nulls":31},"عيادات الطب النفسي",1,{"$error":"#DIV/0!"},"5.8",{"$nulls":10},"Satisfied"]
["Total",{"$f":"SUM(B50:B54)","v":36},null,null,"In-Patient",5,{"$f":"F55/F58","v":{"v":0.1388888888888889,"d":"13.89%"}},null,"عيادات الطب النفسي",1,{"$nulls":21},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":5},"عيادات النساء والولادة",4,{"$error":"#DIV/0!"},"12.3","3.8","1.8","19.1",{"$nulls":7},"Neutral"]
[{"$nulls":4},"Out-Patient",28,{"$f":"F56/F58","v":{"v":0.7777777777777778,"d":"77.78%"}},null,"عيادات النساء والولادة",4,{"$nulls":21},1,{"$nulls":3},"ابرار بندر الشمري",{"$nulls":5},"قسم الأشعة",3,{"$f":"AVERAGE(AS56:AV56)","v":{"$error":"#DIV/0!"}},"9.8","18","2.2",{"$nulls":8},"Dissatisfied"]
["1st Half",18,null,null,"ER",3,{"$f":"F57/F58","v":{"v":0.08333333333333333,"d":"8.33%"}},null,"قسم الأشعة",3,{"$nulls":24},1,"امال ماهل القحطاني",{"$nulls":5},"قسم الجهاز الهمضي و الكبد والمناظير",1,{"$error":"#DIV/0!"},"3.9",{"$nulls":10},"No Response"]
["2nd Half",18,null,null,"Total",{"$f":"F55+F56+F57","v":36},null,null,"قسم الجهاز الهمضي و الكبد والمناظير",1,{"$nulls":25},"رهف علي العنزي",{"$nulls":5},"قسم العلاج الطبيعي",3,{"$error":"#DIV/0!"},"0.7","5.9","6.3",{"$nulls":8},"Satisfaction Rate",{"$f":"(BE54/BE51)*100","v":{"$error":"#DIV/0!"}}]
["Total",{"$f":"B57+B58","v":36},null,null,"Medical",23,{"$f":"F59/F63","v":{"v":0.6388888888888888,"d":"63.89%"}},null,"قسم العلاج الطبيعي",3,{"$nulls":25},"اشواق الحربي",{"$nulls":5},"قسم المختبر",3,{"$error":"#DIV/0!"},"2.8","6.2","1.8",{"$nulls":8},"Response Rate",{"$f":"BE51/BE49","v":0}]
[{"$nulls":4},"Admin",12,{"$f":"F60/F63","v":{"v":0.3333333333333333,"d":"33.33%"}},null,"قسم المختبر",3,{"$nulls":31},"Total",{"$f":"AQ49+AQ50+AQ51+AQ52+AQ53+AQ54+AQ55+AQ56+AQ57+AQ58+AQ59+AQ61","v":23}]
[{"$nulls":4},"Nursing",1,{"$f":"F61/F63","v":{"v":0.027777777777777776,"d":"2.78%"}},null,"Total",{"$f":"J50+J51+J52+J53+J54+J55+J56+J57+J58+J59+J60+J62","v":23}]
[{"$nulls":4},"Support Services",0,{"$f":"F62/F63","v":{"v":0,"d":"0.00%"}},{"$nulls":33},"Non-Medical","إدارة التنويم",2,{"$f":"(AS62+AT62)/2","v":{"v":1.6,"d":"1.60"}},"1.1","2.1",{"$nulls":9},"The Rightful Side"]
[{"$nulls":4},"Total",{"$f":"F59+F60+F61+F62","v":36},null,"Non-Medical","إدارة التنويم",2,{"$nulls":21},"Total Escalated",{"$f":"AF50","v":8},{"$nulls":8},"استقبال الأشعة",1,{"v":4.8,"d":"4.80"},"4.8",{"$nulls":10},"Hospital Right",1,{"$f":"BE63/BE65","v":{"v":0.027777777777777776,"d":"3%"}}]
[{"$nulls":8},"استقبال الأشعة",1,{"$nulls":21},"Total Closed",{"$f":"AF57","v":0},{"$nulls":8},"استقبال الطوارئ",1,{"v":2,"d":"2.00"},"2.0",{"$nulls":10},"Patient Right",35,{"$f":"BE64/BE65","v":{"v":0.9722222222222222,"d":"97%"}}]
[{"$nulls":8},"استقبال الطوارئ",1,{"$nulls":31},"استقبال العلاج الطبيعي",1,null,"Closed",{"$nulls":10},"Total",{"$f":"BE64+BE63","v":36},{"$f":"BF63+BF64","v":1}]
[{"$nulls":8},"استقبال العلاج الطبيعي",1,{"$nulls":21},"Reason For Escalation","Number","Percentage",{"$nulls":7},"استقبال العيادات الخارجية",2,{"$f":"(AS66+AT66)/2","v":{"v":2,"d":"2.00"}},"2.1","1.9"]
[{"$nulls":4},"Internal ",{"$f":"F52+F53","v":27},{"$f":"F67/F63","v":{"v":0.75,"d":"75.00%"}},null,"استقبال العيادات الخارجية",2,{"$nulls":21},"عدم رضى المريض",null,{"$f":"AG67/AG70","v":{"$error":"#VALUE!"}},{"$nulls":7},"قسم السنترال",1,"0.7","0.7"]
[{"$nulls":4},"External",{"$f":"F50+F51","v":9},{"$f":"F68/F63","v":{"v":0.25,"d":"25.00%"}},null,"قسم السنترال",1,{"$nulls":21},"تأخير الرد من قبل القسم",8,{"$f":"AG68/AG70","v":{"$error":"#VALUE!"}},{"$nulls":7},"قسم المالية",1,"0.8","0.8"]
[{"$nulls":8},"قسم المالية",1,{"$nulls":21},"سبب آخر",null,{"$f":"AG69/AG70","v":{"$error":"#VALUE!"}},{"$nulls":7},"قسم الموافقات الطبية",3,{"$f":"(AT69+AU69)/2","v":{"v":2,"d":"2.00"}},"No response","2.1","1.9"]
[{"$nulls":8},"قسم الموافقات الطبية",3,{"$nulls":21},"Total ",{"$f":"AG67+AG68+AF69","v":{"$error":"#VALUE!"}},{"$f":"AH67+AH69+AH68","v":{"$error":"#VALUE!"}},{"$nulls":7},"Total",{"$f":"AQ62+AQ63+AQ64+AQ65+AQ66+AQ67+AQ68+AQ69","v":12}]
[{"$nulls":8},"Total",{"$f":"J63+J64+J65+J66+J67+J68+J69+J70","v":12}]
[{"$nulls":40},"Nursing","تمريض الطوارئ",1,{"v":2.6,"d":"2.60"},"2.6"]
[{"$nulls":7},"Nursing","تمريض الطوارئ",1,{"$nulls":31},"Total",{"$f":"AQ72","v":1}]
[{"$nulls":8},"Total",{"$f":"J73","v":1}]
[{"$nulls":40},"خدمات مساندة"]
[{"$nulls":7},"Support Services",{"$nulls":33},"Total",{"$f":"AQ75","v":0}]
[{"$nulls":8},"Total",{"$f":"J76","v":0}]
[]
[{"$nulls":40},"Total",null,{"$f":"AQ60+AQ70+AQ73+AQ76","v":36}]
[{"$nulls":7},"Total",null,{"$f":"J61+J71+J74+J77","v":36}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,2855,30094015,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2024-09-01T11:32:00","رهف علي العنزي","48 Hours","2024-09-01","11:14:00","رهف علي العنزي","2024-09-01","11:32:00","2024-09-03","12:00:00","ابرار بندر الشمري","2024-09-03","12:07:00","ابرار بندر الشمري",{"$f":"(U3+T3)-(P3+O3)","v":2.024305555554747},{"$nulls":3},{"$f":"(Y3+X3)-(U3+T3)","v":-45538.50486111111},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":0},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45538.50486111111},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45538.50486111111},"2024-09-04","13:30:00",{"$f":"(AP3+AO3)-(U3+T3)","v":1.0576388888875954},"2024-09-04","13:30:00","ابرار بندر الشمري",{"$f":"(AS3+AR3)-(U3+T3)","v":1.0576388888875954},null,null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.5.Dispensing medication without prescription"," انا زرت مستشفى  قبل رمضان بايام سويتو لي عملية استئصال المرارة، بعد ذلك لم يوجهني الدكتور الا\nعلى دون تزويدي بتعليمات مابعد الاجراء  يعني انا سويت عملية ونصحني الدكتور ارجع الى Pregabalin ورفض دكتور التخدير بتخدير بدون ان اذهب واشتري ليريكا بطريقه غير نظاميه ليتمكن من تخديري هل هذا يعقل؟","I visited a hospital a few days before Ramadan and they performed gallbladder removal surgery on me. Afterwards, the doctor didn't give me any instructions regarding post-operative care. I had the surgery, and the doctor advised me to go back to taking Pregabalin. The anesthesiologist refused to administer anesthesia unless I went and bought Lyrica illegally so he could anesthetize me. Is this reasonable?",null,"Patient",{"$nulls":4},2856,20140559,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-09-01T16:07:00","ابرار بندر الشمري","24 Hours",null,null,2862,30106794,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأسنان","2024-09-02T12:51:00","ابرار بندر الشمري","24 Hours",null,null,2855,30094015,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2024-09-01T11:32:00","رهف علي العنزي","48 Hours",null,null,2858,20379875,"ذوي المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2024-09-01T18:43:00","امال ماهل القحطاني","More than 72 Hours"]
[null,2,2856,20140559,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-09-01T16:07:00","ابرار بندر الشمري","24 Hours","2024-09-01","16:07:00","ابرار بندر الشمري","2024-09-01","16:07:00",{"$nulls":3},"2024-09-01","16:13:00","ابرار بندر الشمري",4.166666665696539E-3,{"$nulls":7},0,{"$nulls":4},-45536.67569444444,{"$nulls":3},-45536.67569444444,"2024-09-01","19:39:00",0.1430555555562023,"2024-09-01","19:39:00","ابرار بندر الشمري",0.1430555555562023,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","المستشفى يرفض ان تتم العملية بسبب عدم موافقة شركة التأمين على الطلب بشكل كلي علما ان التأمين وافق على طلب العملية كليا، موافقة التأمين برقم التذكرة (C240821511831218)","The hospital refuses to perform the operation because the insurance company did not fully approve the request, even though the insurance had fully approved the operation request, insurance approval with ticket number (C240821511831218)",null,"Patient",{"$nulls":4},2895,30094791,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-09-11T14:10:00","امال ماهل القحطاني","48 Hours",null,null,2863,1798686,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-09-02T14:26:00","ابرار بندر الشمري","48 Hours",null,null,2860,20301895,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2024-09-01T21:24:00","رهف علي العنزي","72 Hours",null,null,2893,30144423,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات العيون","2024-09-11T12:46:00","رهف علي العنزي","More than 72 Hours"]
[null,3,2858,20379875,"ذوي المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2024-09-01T18:43:00","امال ماهل القحطاني","More than 72 Hours","2024-09-01","18:36:00","امال ماهل القحطاني","2024-09-01","18:43:00","2024-09-01","18:46:00","امال ماهل القحطاني","2024-09-02","14:15:00","رهف علي العنزي",0.8138888888861402,{"$nulls":3},-45537.59375,{"$nulls":3},0,{"$nulls":4},-45537.59375,{"$nulls":3},-45537.59375,"2024-10-03","13:49:00",30.981944444443798,"2024-10-03","13:49:00",null,30.981944444443798,15547,"Dr. ESRAA AHMED RAMADAN MOHAMED","Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.1.Equipment failure/malfunction","تم التواصل لحجز موعد وخلال الاتصال طلبت استفسار عن الية الختان ويتم الرد عليه بانه حلقة او شاش , علما انه تم التواصل قبل الدخول على الموعد وتم الافادة مره اخرى بما تم الافاده سابقا  وعند القدوم اللعياده اتضح عدم وجود الحلقه والشاش","I contacted the clinic to book an appointment, and during the call, I inquired about the circumcision procedure. I was told it was done with a ring or gauze. It should be noted that I had contacted them before the appointment and received the same information again. Upon arriving at the clinic, it became clear that neither the ring nor the gauze were available.",null,"Patient",{"$nulls":4},2902,30345422,"مجلس الضمان الصحي","الطوارئ","الإداري","المدير المناوب","2024-09-12T19:06:00","امال ماهل القحطاني","48 Hours",null,null,2866,30341116,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2024-09-03T12:25:00","ابرار بندر الشمري","24 Hours",null,null,2861,30342954,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2024-09-01T21:53:00","ابرار بندر الشمري","More than 72 Hours",null,null,2934,30299421,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2024-09-19T11:41:00","رهف علي العنزي","More than 72 Hours"]
[null,4,2860,20301895,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2024-09-01T21:24:00","رهف علي العنزي","72 Hours","2024-09-01","21:24:00","Self","2024-09-01","21:24:00","2024-09-02","14:12:00","رهف علي العنزي","2024-09-02","14:15:00","رهف علي العنزي",0.7020833333299379,{"$nulls":3},-45537.59375,{"$nulls":3},0,{"$nulls":4},-45537.59375,{"$nulls":3},-45537.59375,"2024-09-04","20:48:00",2.272916666668607,"2024-09-04","20:48:00","ابرار بندر الشمري",2.272916666668607,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","انتظر الطبيب وعند خروج المريض الاخير وجهت طفلتي لدق الباب حتى ادخل وعندما قمت وطرقت الباب مع العلم انه لا يوجد مريض في الداخل خرج الطبيب وتحدث الي باسلوب غير مهني وقال الا ادق على الباب","I waited for the doctor, and when the last patient left, I told my daughter to knock on the door so I could go in. When I got up and knocked, even though there was no patient inside, the doctor came out and spoke to me unprofessionally, telling me not to knock.",null,"Patient",{"$nulls":4},2932,1354309,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-09-18T18:15:00","ابرار بندر الشمري","24 Hours",null,null,2868,30343754,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-09-04T20:49:00","ابرار بندر الشمري","24 Hours",null,null,2869,30343719,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2024-09-06T00:23:00","رهف علي العنزي","72 Hours",null,null,2941,30081171,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الجراحة العامة","2024-09-22T10:40:00","ابرار بندر الشمري","48 Hours"]
[null,5,2861,30342954,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2024-09-01T21:53:00","ابرار بندر الشمري","More than 72 Hours","2024-09-01","21:53:00","Self","2024-09-01","21:53:00","2024-09-05","15:01:00","ابرار بندر الشمري","2024-09-05","15:01:00","ابرار بندر الشمري",3.7138888888875954,{"$nulls":7},0,{"$nulls":4},-45540.62569444445,"2024-10-03","18:48:00","امال القحطاني",28.15763888888614,null,null,-45540.62569444445," ",null,null,{"$error":"#VALUE!"},16288,"Dr. SALEH ABDULLAH SALEH ALGHAMDI ","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","تم عمل تجربة على نموذج الشكوى علما انه تم التواصل على الارقام الموجود للافاده والتقيم والرقم خارج الخدمة .","A trial was conducted on the complaint form, noting that the numbers provided were contacted for information and evaluation, but the number was out of service.",null,"Patient",{"$nulls":4},2933,30187565,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-09-19T10:25:00","رهف علي العنزي","24 Hours",null,null,2875,30221885,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-09-07T11:24:00","رهف علي العنزي","48 Hours",null,null,2870,30343675,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المخ والأعصاب","2024-09-05T12:23:00","رهف علي العنزي","72 Hours",null,null,2951,959034,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات القلب","2024-09-24T14:39:00","رهف علي العنزي","More than 72 Hours"]
[null,6,2862,30106794,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأسنان","2024-09-02T12:51:00","ابرار بندر الشمري","24 Hours","2024-09-02","12:51:00","ابرار بندر الشمري","2024-09-02","12:51:00",{"$nulls":3},"2024-09-02","14:11:00","ابرار بندر الشمري",0.055555555554747116,{"$nulls":3},-45537.59097222222,{"$nulls":3},0,{"$nulls":4},-45537.59097222222,{"$nulls":3},-45537.59097222222,"2024-09-02","15:24:00",0.05069444444961846,"2024-09-02","15:24:00","ابرار بندر الشمري",0.05069444444961846,null,null,"Management complaints","3. Institutional issues","3.5.Staffing","3.5.2.Specialty not available","تم زيارة الدكتوره رنيم العام الماضي واجراء علاج للعصب وعند معاودة نفس الاشكالية لنفس السن تم التواصل لحجز موعد معها وتمت افادتي  الدكتوره اساساَ غير متخصصه بعلاج الاعصاب كيف يتم علاجي من قبلها وهي غير متخصصه بذلك . ","I visited Dr. Raneem last year and had a nerve treatment done. When the same problem recurred for the same tooth, I contacted her to book an appointment. I was informed that the doctor is not specialized in treating nerves. How can she treat me when she is not specialized in that?",null,"Patient",{"$nulls":15},2889,30173495,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2024-09-09T18:25:00","ابرار بندر الشمري","48 Hours",null,null,2876,30267201,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-09-07T14:14:00","رهف علي العنزي","More than 72 Hours",null,null,2961,30316558,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2024-09-26T16:24:00","رهف علي العنزي","More than 72 Hours"]
[null,7,2863,1798686,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-09-02T14:26:00","ابرار بندر الشمري","48 Hours","2024-09-02","14:26:00","ابرار بندر الشمري","2024-09-02","14:26:00",{"$nulls":3},"2024-09-02","14:43:00","ابرار بندر الشمري",0.011805555550381541,"2024-09-03","11:40:00","ابرار الشمري",0.8729166666671517,{"$nulls":3},-45538.48611111111,{"$nulls":4},-45537.61319444444,{"$nulls":3},-45537.61319444444,"2024-09-03","17:46:00",1.1270833333328483,"2024-09-03","17:46:00","رهف علي العنزي",1.1270833333328483,null,null,"Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.18.Patient death","عدم اصدار شهادة وفاة. ","No death certificate issued.",null,"Patient",{"$nulls":15},2890,30343539,"وزارة الصحة","الطوارئ","الطبي","صيدلية الطوارئ","2024-09-09T18:29:00","ابرار بندر الشمري","48 Hours",null,null,2881,1229933,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-09-08T10:45:00","امال ماهل القحطاني","More than 72 Hours",null,null,2961,30316558,"ذوي المراجع","التنويم","التمريض","تمريض الحضانة","2024-09-25T21:35:00","رهف علي العنزي","More than 72 Hours"]
[null,8,2866,30341116,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2024-09-03T12:25:00","ابرار بندر الشمري","24 Hours","2024-09-03","12:25:00","ابرار بندر الشمري","2024-09-03","12:25:00",{"$nulls":3},"2024-09-03","13:31:00","ابرار بندر الشمري",0.045833333337213844,{"$nulls":3},-45538.56319444445,{"$nulls":3},0,{"$nulls":4},-45538.56319444445,{"$nulls":3},-45538.56319444445,"2024-09-04","13:28:00",0.9979166666671517,"2024-09-04","13:28:00","ابرار بندر الشمري",0.9979166666671517,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","المراجع لديه تمديد وموافقه لعلاجه على نفقة وزارة الصحة وتم كتابة الخروج وبعد يومين من الخروج تمت افادته من قبل وزارة الصحة بإن تم التمديد . ","The patient had an extension and approval for his treatment at the expense of the Ministry of Health, and the discharge was written. Two days after the discharge, he was informed by the Ministry of Health that the extension had been granted.",null,"Patient",{"$nulls":15},2899,30312808,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجراحة التجميلية","2024-09-12T09:28:00","ابرار بندر الشمري","24 Hours",null,null,2915,30338276,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2024-09-16T18:25:00","امال ماهل القحطاني","48 Hours",null,null,2978,30330067,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2024-09-30T13:45:00","رهف علي العنزي","48 Hours"]
[null,9,2868,30343754,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-09-04T20:49:00","ابرار بندر الشمري","24 Hours","2024-09-04","20:49:00","ابرار بندر الشمري","2024-09-04","20:49:00",{"$nulls":3},"2024-09-04","21:17:00","ابرار بندر الشمري",0.01944444444961846,{"$nulls":3},-45539.88680555556,{"$nulls":3},0,{"$nulls":4},-45539.88680555556,{"$nulls":3},-45539.88680555556,"2024-09-05","12:33:00",0.6361111111109494,"2024-09-05","12:33:00","رهف علي العنزي",0.6361111111109494,3994,"Dr. MOHAMMED HASSAN SIDAHMED ISMAIL","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","عدم رفع تقارير مطلوبة الى شركة التامين . ","Failure to submit required reports to the insurance company.",null,"Patient",{"$nulls":5},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,null,2900,1831656,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-09-11T11:26:00","رهف علي العنزي","48 Hours",null,null,2936,1417087,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-09-19T13:00:00","رهف علي العنزي","72 Hours"]
[null,10,2869,30343719,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2024-09-06T00:23:00","رهف علي العنزي","72 Hours","2024-09-05","10:10:00","رهف علي العنزي","2024-09-06","00:23:00","2024-09-07","14:12:00","رهف علي العنزي","2024-09-07","15:57:00","ابرار بندر الشمري",1.648611111108039,"2024-09-07","16:57:00","ابرار الشمري",0.041666666671517305,{"$nulls":3},-45542.70625,{"$nulls":4},-45542.66458333333,{"$nulls":3},-45542.66458333333,"2024-09-10","13:52:00",2.913194444445253,"2024-09-10","13:52:00","رهف علي العنزي",2.913194444445253,null,null,"Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","كنت اشتكي من الآم ووقت دخول الدكتورة المناوبة وبينما كنت سأشرح لها كامل شكواي قاطعتني بالتشخيص مباشرة قائلة  تعانين من الغازات امشي اكثر   وعندما اعترضت على سرعة التشخيص وهممت بشرح بقية شكواي حيث اني اعاني من الآم متفرقة في جسمي كانت غير مستمعة ومستعجلة وقالت (نحن دكاترة ونعرف!)","I was complaining of pain when the on-call doctor came in. While I was about to explain my full complaint, she interrupted me with a diagnosis, saying, \"You are suffering from gas. Walk more.\" When I objected to the speed of the diagnosis and tried to explain the rest of my complaint, as I was suffering from scattered pains in my body, she was not listening and was in a hurry, saying, \"We are doctors, and we know!",null,"Patient",{"$nulls":4},"المدخل","ابرار بندر الشمري",2,{"$f":"BL12/BL15","v":{"v":0.4,"d":"40.00%"}},2,0,0,0,{"$f":"BN12+BO12+BP12+BQ12","v":2},null,null,2909,30342304,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-09-13T10:43:00","رهف علي العنزي","48 Hours",null,null,2938,1223071,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2024-09-21T12:18:00","رهف علي العنزي","More than 72 Hours"]
[null,11,2870,30343675,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المخ والأعصاب","2024-09-05T12:23:00","رهف علي العنزي","72 Hours","2024-09-05","11:09:00","رهف علي العنزي","2024-09-05","12:23:00","2024-09-07","10:29:00","رهف علي العنزي","2024-09-07","10:30:00","رهف علي العنزي",1.921527777776646,"2024-09-07","16:56:00","ابرار بندر الشمري",0.2680555555562023,{"$nulls":3},-45542.705555555556,{"$nulls":4},-45542.4375,{"$nulls":3},-45542.4375,"2024-09-10","09:53:00",2.9743055555591127,"2024-09-10","09:53:00","رهف علي العنزي",2.9743055555591127,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.4.Appointment delay","التأخير في الدخول للموعد علما بانه لم يكن هناك مراجعين قبلي ولم يتم استقبالي واستقبل جميع المراجعين المسجلين بعدي علماً قمت بأني قمت بالدفع على صلاة المغرب واسترجعت المبلغ على صلاة العشاء ارجو منكم الرد بسبب التأخير ..","I was delayed in entering my appointment, even though there were no patients before me, and I was not seen while all the patients registered after me were seen. I paid at Maghrib prayer time and received a refund at Isha prayer time. I request your response regarding the delay.",null,"Patient",{"$nulls":5},"امال ماهل القحطاني",2,{"$f":"BL13/BL15","v":{"v":0.4,"d":"40.00%"}},0,2,0,0,{"$f":"BQ13+BP13+BO13+BN13","v":2},null,null,2930,30154988,"وزارة الصحة","الطوارئ","الإداري","الموافقات الطبية","2024-09-17T13:11:00","ابرار بندر الشمري","48 Hours",null,null,2964,30201101,"مراجع","التنويم","التمريض","تمريض قسم الإفاقة","2024-09-26T21:52:00","رهف علي العنزي","72 Hours"]
[null,13,2875,30221885,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-09-07T11:24:00","رهف علي العنزي","48 Hours","2024-09-07","11:24:00","رهف علي العنزي","2024-09-07","11:24:00",{"$nulls":3},"2024-09-07","11:54:00","رهف علي العنزي",0.020833333335758653,{"$nulls":3},-45542.495833333334,{"$nulls":3},0,{"$nulls":4},-45542.495833333334,{"$nulls":3},-45542.495833333334,"2024-09-08","15:22:00",1.1444444444423425,"2024-09-08","15:22:00","ابرار بندر الشمري",1.1444444444423425,null,null,"Clinical complaints","1. Quality","1.5.Diagnosis","1.5.4.Errors in Pre-marriage lab test","التأخير في رفع نتيجة تحاليل الزواج  لأكثر من اسبوعين ..","The delay in submitting the results of the premarital medical tests is more than two weeks.",null,"Patient",{"$nulls":5},"رهف علي العنزي",1,{"$f":"BL14/BL15","v":{"v":0.2,"d":"20.00%"}},1,0,0,0,{"$f":"BN14+BO14+BP14+BQ14","v":1},null,null,2975,30176372,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-09-30T12:23:00","رهف علي العنزي","24 Hours",null,null,2967,30189559,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2024-09-28T17:40:00","رهف علي العنزي","More than 72 Hours"]
[null,14,2876,30267201,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-09-07T14:14:00","رهف علي العنزي","More than 72 Hours","2024-09-07","14:03:00","رهف علي العنزي","2024-09-07","14:14:00","2024-09-07","17:48:00","ابرار بندر الشمري","2024-09-07","17:49:00","ابرار بندر الشمري",0.14930555555474712,"2024-09-10","09:19:00","رهف العنزي",2.6458333333357587,"2024-09-10","09:55:00","رهف العنزي",0.02500000000145519,"2024-09-11","08:31:00","رهف العنزي"," لعدم رد القسم المعني",3.6125000000029104,{"$nulls":3},-45542.74236111111,"2024-10-12","11:34:00",34.73958333333576,"2024-10-12","11:34:00","رهف العنزي",34.73958333333576,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","لم يتم التجاوب مع حالتي من قبل الدكتورة, ولم تتعامل معي بشكل لائق, ولم تسمح لي بالتفاهم معها بخصوص التحاليل. وتقول حتى( لو عطيك علاج مارح يفيد ) . ","The doctor did not respond to my case, did not treat me properly, and did not allow me to discuss the tests with her. She even said, \"Even if I give you medication, it won't help",null,"Patient",{"$nulls":5},"Total",{"$f":"BL12+BL13+BL14","v":5},{"$f":"BM13+BM12+BM14","v":{"v":1,"d":"100.00%"}},3,2,0,0,5,null,null,2976,30076343,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-09-30T12:38:00","رهف علي العنزي","24 Hours",null,null,2979,1396194,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-09-30T14:01:00","رهف علي العنزي","More than 72 Hours"]
[2,15,2881,1229933,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-09-08T10:45:00","امال ماهل القحطاني","More than 72 Hours","2024-09-08","10:36:00","امال ماهل القحطاني","2024-09-08","10:45:00","2024-09-08","16:00:00","امال ماهل القحطاني","2024-09-08","17:07:00","امال ماهل القحطاني",0.26527777777664596,{"$nulls":3},-45543.71319444444,{"$nulls":3},0,{"$nulls":4},-45543.71319444444,{"$nulls":3},-45543.71319444444,"2024-10-03","17:27:00",25.013888888890506,"2024-10-03","17:27:00","امال القحطاني",25.013888888890506,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","وقت الدخول للعياده قامت الممرضه بااخذ درجة الحراره خارج الأذن وابلغت الطبيب بانها لم تقوم باخذ درجة الحراره بالشكل الصحيح فقال انه (مجرد تلمسك يكفي واكمل الكشف) وقام بالسؤال هل لديك سيلان قلت فيني التهام  قال على قد السوال تجاوبين قلت نعم وسالته وش فيني قام برفع الصوت علي والتعامل معي بشكل غير لائق  وقال فيك التهاب شديد في الحلق وسوف يتم صرف مضاد لثلاث أيام  بالاضافه انه بعد ذلك رفض اعطائي اجازه وابلغني انه لايعطى المريض اجازه الا بوجود حراره  فقط .. ","Upon entering the clinic, the nurse took my temperature outside my ear and informed the doctor that she had not taken the temperature correctly. He said that (just touching you is enough and continue the examination). He asked if I had a runny nose. I said I had a sore throat. He said, \"You answer only the question.\" I said yes and asked him what was wrong with me. He raised his voice at me and treated me inappropriately. He said I had a severe throat infection and would be prescribed antibiotics for three days. In addition, he then refused to give me sick leave and informed me that he does not give sick leave to a patient unless there is a fever.",null,"Patient",{"$nulls":38},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,16,2889,30173495,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2024-09-09T18:25:00","ابرار بندر الشمري","48 Hours","2024-09-09","18:25:00","ابرار بندر الشمري","2024-09-09","18:25:00",{"$nulls":3},"2024-09-09","18:29:00","ابرار بندر الشمري",0.002777777779556345,"2024-09-10","13:27:00","رهف علي العنزي",0.7902777777781012,"2024-09-11","11:04:00","رهف العنزي",0.9006944444408873,{"$nulls":4},-45544.77013888889,{"$nulls":3},-45544.77013888889,"2024-09-11","18:50:00",2.014583333329938,"2024-09-11","18:50:00","ابرار بندر الشمري",2.014583333329938,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.4.Failure to clarify patient case to his family","تم الرفع لتامين من قبل الدكتور دون التوضيح لذوي المريض بالاجراء المطلوب او اخذ الموافقه . ","The insurance was requested by the doctor without explaining the required procedure to the patient's family or obtaining their consent.",null,"Patient",{"$nulls":4},"CCHI",5,{"$f":"BK17/E60","v":{"v":0.12195121951219512,"d":"12.20%"}},{"$nulls":30},"المدخل","ابرار بندر الشمري",1,{"$f":"CS17/CS20","v":{"v":0.125,"d":"12.50%"}},0,1,0,0,{"$f":"CU17+CV17+CW17+CX17","v":1}]
[null,17,2890,30343539,"وزارة الصحة","الطوارئ","الطبي","صيدلية الطوارئ","2024-09-09T18:29:00","ابرار بندر الشمري","48 Hours","2024-09-09","18:29:00","ابرار بندر الشمري","2024-09-09","18:29:00",{"$nulls":3},"2024-09-09","19:01:00","ابرار بندر الشمري",0.022222222221898846,"2024-09-10","13:27:00","رهف علي العنزي",0.7680555555562023,"2024-09-11","11:04:00","رهف علي العنزي",0.9006944444408873,{"$nulls":4},-45544.79236111111,{"$nulls":3},-45544.79236111111,"2024-09-11","18:50:00",1.992361111108039,"2024-09-11","18:50:00","ابرار بندر الشمري",1.992361111108039,8825,"Dr. YOUSEF A M ELNEMRAWI","Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","تم التواصل بعد الخروج من قسم الطوارى (الصيدلية )  بإن يوجد مبلغ مستحق رغم دفع جميع الفواتير .","After leaving the emergency department (pharmacy), I was informed that there was an outstanding amount despite all bills having been paid.",null,"Patient",{"$nulls":16},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"امال ماهل القحطاني",1,{"$f":"CS18/CS20","v":{"v":0.125,"d":"12.50%"}},0,0,0,1,{"$f":"CX18+CW18+CV18+CU18","v":1}]
[null,18,2893,30144423,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات العيون","2024-09-11T12:46:00","رهف علي العنزي","More than 72 Hours","2024-09-11","12:36:00","رهف علي العنزي","2024-09-11","12:46:00","2024-09-11","13:01:00","رهف علي العنزي","2024-09-11","13:02:00","رهف علي العنزي",0.011111111110949423,"2024-09-12","10:59:00","رهف علي العنزي",0.9145833333313931,"2024-09-14","15:46:00","رهف علي العنزي",2.1993055555576575,"2024-09-14","15:59:00","رهف علي العنزي","لعدم رد القسم المعني",3.1229166666671517,{"$nulls":3},-45546.54305555556,"2024-10-05","13:08:00",24.004166666665697,"2024-09-11","18:50:00","ابرار الشمري",0.24166666666133096,null,null,"Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis"," تم زيارة الطبيبة/ يوم الثلاثاء ٢٠٢٤/٥/٢٨ حيث تم التشخيص بأن الطفلة بحاجة إلى نظارة طبية و تم تفصيل النظارة في نفس اليوم على ان نحجز موعد المراجعة بعد شهر  ،،  وبعد شهر اتضح ان الطبيبة اخطأت في تعبئة بيانات قياس النظر لتفصيل النظارة الطبية للطفلة في الزيارة الأولى مما أدى إلى تضاعف الحالة (مرفق الصور) , علماً انه تم تشخيص الخطأ من قبل طبيب آخر بمستشفى آخر حيث ابلغني أن قياسات النظارة خاطئة وعند الرجوع للتقارير اتضح ذلك .. ارجو الرد و التعويض بكامل المصاريف التي تمت بسبب التشخيص الخاطئ .","The doctor visited on Tuesday, May 28, 2024, and diagnosed the child as needing eyeglasses. The glasses were made on the same day, with a follow-up appointment scheduled for a month later. A month later, it became clear that the doctor had made a mistake in filling out the vision measurement data for the child's eyeglasses during the first visit, which led to a worsening of the condition (photos attached). It should be noted that the error was diagnosed by another doctor at a different hospital, who informed me that the eyeglass measurements were incorrect. Upon reviewing the reports, this was confirmed. I request a response and full compensation for all expenses incurred due to the incorrect diagnosis.",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"المدخل","ابرار بندر الشمري",8,{"$f":"BW19/BW22","v":{"v":0.5714285714285714,"d":"57.14%"}},4,4,0,0,{"$f":"BY19+BZ19+CA19+CB19","v":8},null,null,"المدخل","ابرار بندر الشمري",1,{"$f":"CH19/CH22","v":{"v":0.07142857142857142,"d":"7.14%"}},0,0,0,1,{"$f":"CJ19+CK19+CL19+CM19","v":1},{"$nulls":3},"رهف علي العنزي",6,{"$f":"CS19/CS20","v":{"v":0.75,"d":"75.00%"}},0,1,0,5,{"$f":"CU19+CV19+CW19+CX19","v":6}]
[null,19,2895,30094791,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-09-11T14:10:00","امال ماهل القحطاني","48 Hours","2024-09-11","14:10:00","امال ماهل القحطاني","2024-09-11","14:10:00",{"$nulls":3},"2024-09-11","14:36:00","امال ماهل القحطاني",0.01805555554892635,{"$nulls":3},-45546.60833333333,{"$nulls":8},-45546.60833333333,{"$nulls":3},-45546.60833333333,"2024-09-12","17:34:00",1.1236111111138598,"2024-09-12","17:34:00","امال ماهل القحطاني",1.1236111111138598,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","تم رفض الشكوى السابقة ضد شركة التأمين  تكافل الراجحي  لتغطية العلاج بداعي عدم وجود مبرر لإجراء عملية جراحية","The previous complaint against Al Rajhi Takaful insurance company for treatment coverage was dismissed on the grounds that there was no justification for performing surgery.",null,"Patient",{"$nulls":4},3,2,0,0,{"$nulls":8},"امال ماهل القحطاني",0,{"$f":"BW20/BW22","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"CB20+CA20+BZ20+BY20","v":0},{"$nulls":3},"امال ماهل القحطاني",2,{"$f":"CH20/CH22","v":{"v":0.14285714285714285,"d":"14.29%"}},0,1,0,1,{"$f":"CM20+CL20+CK20+CJ20","v":2},{"$nulls":3},"Total",{"$f":"CS17+CS18+CS19","v":8},{"$f":"CT18+CT17+CT19","v":{"v":1,"d":"100.00%"}},0,2,0,6,8]
[null,20,2899,30312808,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجراحة التجميلية","2024-09-12T09:28:00","ابرار بندر الشمري","24 Hours","2024-09-12","09:28:00","ابرار بندر الشمري","2024-09-12","09:28:00",{"$nulls":3},"2024-09-12","09:47:00","رهف علي العنزي",0.013194444443797693,{"$nulls":3},-45547.407638888886,{"$nulls":3},0,{"$nulls":4},-45547.407638888886,{"$nulls":3},-45547.407638888886,"2024-09-12","13:03:00",0.13611111111094942,"2024-09-12","13:03:00","رهف علي العنزي",0.13611111111094942,8680,"Dr. HUSSAM AHMED RUMAH IBRAHIM","Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","رفع الإجازة الطبية للأم المرافقة مع الطفلة بأسم الطفلة بدون اي بيانات للأم في التقرير  .","The medical leave for the mother accompanying the child was submitted in the child’s name without any data for the mother in the report.",null,"Patient",{"$nulls":4},{"$f":"BJ20/BK17","v":{"v":0.6,"d":"60.00%"}},{"$f":"BK20/BK17","v":{"v":0.4,"d":"40.00%"}},{"$f":"BL20/BK17","v":{"v":0,"d":"0.00%"}},{"$f":"BM20/BK17","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"رهف علي العنزي",6,{"$f":"BW21/BW22","v":{"v":0.42857142857142855,"d":"42.86%"}},2,3,0,1,{"$f":"BY21+BZ21+CA21+CB21","v":6},{"$nulls":3},"رهف علي العنزي",11,{"$f":"CH21/CH22","v":{"v":0.7857142857142857,"d":"78.57%"}},0,2,5,4,{"$f":"CJ21+CK21+CL21+CM21","v":11}]
[null,21,2900,1831656,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-09-11T11:26:00","رهف علي العنزي","48 Hours","2024-09-11","11:26:00","رهف علي العنزي","2024-09-11","11:26:00",{"$nulls":3},"2024-09-12","11:33:00","رهف علي العنزي",1.0048611111051287,{"$nulls":3},-45547.48125,{"$nulls":3},0,{"$nulls":4},-45547.48125,{"$nulls":3},-45547.48125,"2024-09-14","08:54:00",1.8895833333372138,"2024-09-14","08:54:00","رهف علي العنزي",1.8895833333372138,14761,"Dr. DOAA AWAD MASSOUD MOHAMED","Management complaints","4. Accessibility","4.3.Delays","4.3.2.Examination delay in emergency","حضرت مع المريضة الى الطواريء بخصوص اشكالية طارئة تعاني منها ( احتباس بالبول) وكانت تحتاج الى قسطرة و عناية طارئة ولكن طلب منا الاطباء الذين استقبلوا الحالة الانتظار بما يقارب اكثر من ساعة لعمل فحوصات و اشعة وانتظار نتيجتها علماً بأنه لم يتم اخبارنا بتكلفتها .. وبينما المريضة لم تكن تحتمل الانتظار لذا توجهنا بالخروج فورا لمستشفى اخر .. ","I accompanied the patient to the emergency room regarding an urgent problem she was suffering from (urinary retention). She needed a catheter and emergency care, but the doctors who received the case asked us to wait for approximately more than an hour to conduct tests and X-rays and wait for the results, noting that we were not informed of the cost. While the patient could not bear the wait, we went out immediately to another hospital.",null,"Patient",{"$nulls":16},"Total",{"$f":"BW19+BW20+BW21","v":14},{"$f":"BX20+BX19+BX21","v":{"v":1,"d":"100.00%"}},6,7,0,1,14,{"$nulls":3},"Total",{"$f":"CH19+CH20+CH21","v":14},{"$f":"CI20+CI19+CI21","v":{"v":1,"d":"100.00%"}},0,3,5,6,14,null,null,"Patient’s relatives",8,{"$f":"CR22/B56","v":{"v":0.1951219512195122,"d":"19.51%"}}]
[null,22,2902,30345422,"مجلس الضمان الصحي","الطوارئ","الإداري","المدير المناوب","2024-09-12T19:06:00","امال ماهل القحطاني","48 Hours","2024-09-12","19:06:00","امال ماهل القحطاني","2024-09-12","19:06:00",{"$nulls":3},"2024-09-12","21:59:00","امال ماهل القحطاني",0.12013888889487134,{"$nulls":3},-45547.915972222225,{"$nulls":3},0,{"$nulls":4},-45547.915972222225,{"$nulls":3},-45547.915972222225,"2024-09-14","19:00:00",1.8756944444394321,"2024-09-14","19:00:00","امال ماهل القحطاني",1.8756944444394321,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.2.Examination delay in emergency","تم نقل المريضه عبير بالهلال الاحمر نتيجة حادث مروري وعند وصول الحاله رفضو اجراء اللازم لعدم تغطية التامين الخاص بها ...","The patient Abeer was transported by the Red Crescent following a traffic accident, but upon arrival they refused to provide the necessary treatment because her insurance did not cover it.",null,"Patient",{"$nulls":4},"In-Patient",0,{"$f":"BK23/BK26","v":{"v":0,"d":"0.00%"}}]
[null,23,2909,30342304,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-09-13T10:43:00","رهف علي العنزي","48 Hours","2024-09-13","10:43:00","رهف علي العنزي","2024-09-13","10:43:00",{"$nulls":3},"2024-09-15","10:45:00","رهف علي العنزي",2.00138888888614,"2024-09-16","08:16:00","رهف العنزي",0.8965277777824667,"2024-09-16","13:25:00","رهف علي العنزي",0.21458333333430346,{"$nulls":4},-45550.447916666664,{"$nulls":3},-45550.447916666664,"2024-09-16","14:19:00",1.148611111115315,"2024-09-16","14:19:00","رهف علي العنزي",1.148611111115315,null,null,"Clinical complaints","1. Quality","1.4.Treatment","1.4.5.Patient Discharged before completing treatment","خرجنا من المستشفى دون الحصول على خدمة .. ","We left the hospital without receiving any service.",null,"Patient",{"$nulls":4},"Out-Patient",4,{"$f":"BK24/BK26","v":{"v":0.8,"d":"80.00%"}},{"$nulls":8},"MOH",14,{"$f":"BV24/B56","v":{"v":0.34146341463414637,"d":"34.15%"}},{"$nulls":8},"Patients",14,{"$f":"CG24/B56","v":{"v":0.34146341463414637,"d":"34.15%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[3,24,2915,30338276,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2024-09-16T18:25:00","امال ماهل القحطاني","48 Hours","2024-09-16","18:14:00","امال ماهل القحطاني","2024-09-16","18:25:00","2024-09-16","19:38:00","امال ماهل القحطاني","2024-09-16","20:03:00","امال ماهل القحطاني",0.06805555555911269,{"$nulls":3},-45551.83541666667,{"$nulls":3},0,{"$nulls":4},-45551.83541666667,{"$nulls":3},-45551.83541666667,"2024-09-17","21:04:00",1.0423611111109494,"2024-09-17","21:04:00","رهف علي العنزي",1.0423611111109494,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues"," تم الموافقة من قبل التامين على اجراء العملية بتركيب دعامه مع المنظار واثناء العملية لم يتم استخدام المنظار بناء على كلام الدكتور ان الحالب ضيق وتم الاكتفاء بتركيب الدعامه فقط ولم يذكر لتامين انه لم يستخدم المنظار الا بعد مرور شهر واكثر تم الحضور لفك الدعامه وقام الطبيب برفع طلب منظار اخر وذكر الاسباب السابقه  تمت الموافقه من قبل التامين على شيل الدعامه فقط والمنظار تم رفضه وتوضيح انه تم رفع طلب سابق لنفس الاجراء","The insurance approved the procedure, which involved stent placement with endoscopy. However, the endoscope was not used during the procedure, as the doctor stated the ureter was narrowed, and only the stent was placed. The insurance company was not informed that the endoscope was not used until over a month later. The patient returned to have the stent removed, and the doctor requested another endoscopy, citing the same reasons. The insurance company approved only the stent removal, but the endoscopy was refused, with the explanation that a previous request for the same procedure had already been submitted.",null,"Patient",{"$nulls":4},"ER",1,{"$f":"BK25/BK26","v":{"v":0.2,"d":"20.00%"}},{"$nulls":30},0,2,0,6]
[null,26,2930,30154988,"وزارة الصحة","الطوارئ","الإداري","الموافقات الطبية","2024-09-17T13:11:00","ابرار بندر الشمري","48 Hours","2024-09-17","13:11:00","ابرار بندر الشمري","2024-09-17","13:11:00",{"$nulls":3},"2024-09-17","15:44:00","ابرار بندر الشمري",0.10624999999708962,"2024-09-17","19:33:00","شهد العنزي",0.15902777777955635,{"$nulls":3},-45552.81458333333,{"$nulls":4},-45552.65555555555,{"$nulls":3},-45552.65555555555,"2024-09-18","18:28:00",1.1138888888890506,"2024-09-18","18:28:00","ابرار بندر الشمري",1.1138888888890506,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","تم حضورنا الى الطوارى مع ابنتي بتاريخ 12/8/2024 وتم رفع طلب موافقه لشركة التامين وبعد التوجهه للاستقبال للاستفسار عن حالة طلبي وافادني بالتواصل مع التامين","We went to the emergency room with my daughter on 12/8/2024 and submitted an approval request to the insurance company. After going to reception to inquire about the status of my request, I was told to contact the insurance company.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK23+BK24+BK25","v":5},{"$f":"BL25+BL24+BL23","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},{"$f":"CQ25/CR22","v":{"v":0,"d":"0.00%"}},{"$f":"CR25/CR22","v":{"v":0.25,"d":"25.00%"}},{"$f":"CS25/CR22","v":{"v":0,"d":"0.00%"}},{"$f":"CT25/CR22","v":{"v":0.75,"d":"75.00%"}}]
[null,27,2932,1354309,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-09-18T18:15:00","ابرار بندر الشمري","24 Hours","2024-09-18","18:15:00","ابرار بندر الشمري","2024-09-18","18:15:00",{"$nulls":3},"2024-09-18","18:22:00","ابرار بندر الشمري",0.004861111112404615,{"$nulls":3},-45553.76527777778,{"$nulls":3},0,{"$nulls":4},-45553.76527777778,{"$nulls":3},-45553.76527777778,"2024-09-19","14:20:00",0.8319444444423425,"2024-09-19","14:20:00","شهد مصلح العنزي",0.8319444444423425,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","السلام عليكم يوجد لدي صرف دواء بشكل شهري لعدد 4 حقن هرمون النمو و في كل مره يتاخر المستشفي في رفع طلب الموافقه و عدم الالتزام باعطاء التأمين المستندات ","Peace be upon you. I have a monthly prescription for four growth hormone injections, and each time the hospital delays submitting the approval request and fails to provide the insurance company with the necessary documents.",null,"Patient",{"$nulls":4},"Medical",0,{"$f":"BK27/BK31","v":{"v":0,"d":"0.00%"}},{"$nulls":8},6,7,0,1,{"$nulls":7},0,3,5,5]
[null,28,2933,30187565,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-09-19T10:25:00","رهف علي العنزي","24 Hours","2024-09-19","10:25:00","رهف علي العنزي","2024-09-19","10:25:00",{"$nulls":3},"2024-09-19","11:33:00","رهف علي العنزي",0.04722222221607808,{"$nulls":3},-45554.48125,{"$nulls":3},0,{"$nulls":4},-45554.48125,{"$nulls":3},-45554.48125,"2024-09-19","12:51:00",0.05416666666860692,"2024-09-19","12:51:00","رهف علي العنزي",0.05416666666860692,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","ادخلت زوجتي الى المستشفى يوم 14 سبتمبرونزلت بعد الولاده للغرفة الساعة الثالثة صباحاً  و بعد ذلك الساعة العاشرة صباحاً اتصل قسم المحاسبة يطلب مني اما دفع مبلغ 3573  لعدم تغطية التأمين كامل تكاليف الولادة ","My wife was admitted to the hospital on September 14th. After giving birth, she was taken to her room at 3:00 AM. Then, at 10:00 AM, the accounting department called, demanding that I pay 3573 because the insurance did not cover the full cost of childbirth.",null,"Patient",{"$nulls":4},"Admin",5,{"$f":"BK28/BK31","v":{"v":1,"d":"100.00%"}},{"$nulls":8},{"$f":"BU27/BV24","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$f":"BV27/BV24","v":{"v":0.5,"d":"50.00%"}},{"$f":"BW27/BV24","v":{"v":0,"d":"0.00%"}},{"$f":"BX27/BV24","v":{"v":0.07142857142857142,"d":"7.14%"}},{"$nulls":7},{"$f":"CF27/CG24","v":{"v":0,"d":"0.00%"}},{"$f":"CG27/CG24","v":{"v":0.21428571428571427,"d":"21.43%"}},{"$f":"CH27/CG24","v":{"v":0.35714285714285715,"d":"35.71%"}},{"$f":"CI27/CG24","v":{"v":0.35714285714285715,"d":"35.71%"}},{"$nulls":7},"In-Patient",5,{"$f":"CR28/CR31","v":{"v":0.625,"d":"62.50%"}}]
[null,29,2934,30299421,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2024-09-19T11:41:00","رهف علي العنزي","More than 72 Hours","2024-09-19","11:41:00","رهف علي العنزي","2024-09-19","11:41:00","2024-09-21","12:34:00","رهف علي العنزي","2024-09-21","13:25:00","رهف علي العنزي",2.0722222222248092,"2024-09-22","11:24:00","رهف العنزي",0.9159722222175333,"2024-09-24","08:11:00","رهف العنزي",1.8659722222218988,"2024-09-25","10:06:00","رهف العنزي","لعدم رد القسم المعني",3.8618055555489263,"2024-10-05","13:08:00","رهف العنزي",13.988194444442343,null,null,-45556.55902777778,{"$nulls":3},-45556.55902777778,14761,"Dr. DOAA AWAD MASSOUD MOHAMED","Management complaints","3. Institutional issues","3.2.Environment","3.2.1.Poor environment","أثناء وجودي  في وحدة العناية المركزة، وجدنا الممرضة تضع أغراض والدتي (حفاضات، بطانية، إلخ) على سلة النفايات الملوثة وتستخدمها كطاولة","While me and Dr. Ali Al-Habib were in ICU , we found the nurse inside putting my mother’s things (diapers,blanket etc ..) on the contaminated waste bascket and using it as a table",null,"Patient",{"$nulls":4},"Nursing",0,{"$f":"BK29/BK31","v":{"v":0,"d":"0.00%"}},{"$nulls":30},"Out-Patient",3,{"$f":"CR29/CR31","v":{"v":0.375,"d":"37.50%"}}]
[null,30,2936,1417087,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-09-19T13:00:00","رهف علي العنزي","72 Hours","2024-09-19","13:00:00","Self","2024-09-19","13:00:00","2024-09-21","13:34:00","رهف علي العنزي","2024-09-21","13:36:00","رهف علي العنزي",2.025000000001455,{"$nulls":3},-45556.566666666666,{"$nulls":3},0,{"$nulls":4},-45556.566666666666,{"$nulls":3},-45556.566666666666,"2024-09-24","08:21:00",2.78125,"2024-09-24","08:21:00","رهف علي العنزي",2.78125,null,null,"Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.2.Neglect","التعامل الغير مهني مع المريض  وترك المريض على الشباك بدون اخباره بالإشكالية التي تتطلب منه الانتظار لفترة طويلة وبعد طول انتظار ترسلني لشباك اخر بدون شرح وعندما ذكرت انني سأشتكي قالت اشتكي ","The unprofessional treatment of the patient, leaving him at the window without explaining the problem that required him to wait for a long time, and after a long wait, sending me to another window without explanation. When I mentioned that I would complain, she said, \"Go ahead and complain.",null,"Patient",{"$nulls":4},"Support Services",0,{"$f":"BK30/BK31","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"In-Patient",2,{"$f":"BV30/BV33","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$nulls":8},"In-Patient",3,{"$f":"CG30/CG33","v":{"v":0.21428571428571427,"d":"21.43%"}},{"$nulls":8},"ER",0,{"$f":"CR30/CR31","v":{"v":0,"d":"0.00%"}}]
[null,31,2938,1223071,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2024-09-21T12:18:00","رهف علي العنزي","More than 72 Hours","2024-09-21","12:09:00","رهف علي العنزي","2024-09-21","12:18:00","2024-09-21","13:52:00","رهف علي العنزي","2024-09-21","13:53:00","رهف علي العنزي",0.06597222222626442,{"$nulls":3},-45556.57847222222,{"$nulls":3},0,{"$nulls":4},-45556.57847222222,{"$nulls":3},-45556.57847222222,"2024-09-24","15:38:00",3.0729166666642413,"2024-09-24","15:38:00","رهف علي العنزي",3.0729166666642413,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","كان لدي موعد مع الدكتور يوم الخميس الساعه ٠٥:٣٠ وحضرت على الموعد ولم يكن الطبيب في العياده انتظرت حتى حضر عيادته حوالي ١٠ دقايق، عند حضوره قام الطبيب باستلام مراجع قبلي ومن بعدها نادت الممرضى باسمي وذهبت لها عند ذهابي لها قامت بادخال شخص اخر  جلست وانتظرت و بعد خروج المراجع خرج الدكتور فورا من عيادته سألت الممرضة عن سبب خروجه قال انه Break استراحه سألتها كيف استراحه وانا لدي موعد لم تجب بشي ودخلت عيادتها و عندها ذهبت للاستقبال قمت باسترجاع الفاتوره والدخول لطبيب اخر لتجنب اي جدل ارجوا الرد بسبب هذا التعامل الغير مهني في المواعيد والرجوع للكاميرات ان استدعى الامر ...","I had an appointment with the doctor on Thursday at 5:30. I arrived on time, but the doctor wasn't in the clinic. I waited for about 10 minutes until he arrived. When he arrived, the doctor saw a patient before me, and then the nurse called my name. I went to her, and when I got there, she let another person in. I sat and waited, and after the patient left, the doctor immediately left his office. I asked the nurse why he left, and she said it was his break. I asked her how it was a break when I had an appointment, but she didn't answer and went into her office. Then I went to reception, got my receipt back, and went to another doctor to avoid any argument. I request a response regarding this unprofessional handling of appointments and a review of the security camera footage if necessary.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK27+BK28+BK29+BK30","v":5},{"$f":"BL30+BL29+BL28+BL27","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Out-Patient",7,{"$f":"BV31/BV33","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"Out-Patient",11,{"$f":"CG31/CG33","v":{"v":0.7857142857142857,"d":"78.57%"}},{"$nulls":8},"Total",{"$f":"CR28+CR29+CR30","v":8},{"$f":"CS30+CS29+CS28","v":{"v":1,"d":"100.00%"}}]
[4,32,2941,30081171,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الجراحة العامة","2024-09-22T10:40:00","ابرار بندر الشمري","48 Hours","2024-09-22","10:40:00","Self","2024-09-22","10:40:00","2024-09-22","18:44:00","ابرار بندر الشمري","2024-09-22","18:58:00","ابرار بندر الشمري",0.34583333333284827,"2024-09-23","13:59:00","ابرار الشمري",0.7923611111109494,"2024-09-24","15:12:00","رهف العنزي",1.0506944444423425,"2024-09-24","15:14:00","رهف العنزي","لعدم رد القسم المعني",1.844444444446708,{"$nulls":3},-45557.79027777778,null,null,-45557.79027777778,{"$nulls":3},-45557.79027777778,null,null,"Clinical complaints","1. Quality","1.4.Treatment","1.4.3.Ineffective treatment","تم إدخال تحاميل مما أدى إلى مضاعفات لابنتي","‏Suppositories were inserted resulting in complications for my daughter",null,"Patient",{"$nulls":15},"ER",5,{"$f":"BV32/BV33","v":{"v":0.35714285714285715,"d":"35.71%"}},{"$nulls":8},"ER",0,{"$f":"CG32/CG33","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Medical",4,{"$f":"CR32/CR36","v":{"v":0.5,"d":"50.00%"}}]
[null,33,2951,959034,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات القلب","2024-09-24T14:39:00","رهف علي العنزي","More than 72 Hours","2024-09-24","14:01:00","رهف علي العنزي","2024-09-24","14:39:00","2024-09-25","15:04:00","رهف علي العنزي","2024-09-25","15:11:00","رهف علي العنزي",1.0222222222218988,"2024-09-28","11:50:00","رهف العنزي",2.860416666662786,"2024-09-28","11:50:00","رهف العنزي",0,"2024-09-28","11:50:00","رهف العنزي","لعدم رد القسم المعني",2.860416666662786,{"$nulls":3},-45560.63263888889,null,null,-45560.63263888889,{"$nulls":3},-45560.63263888889,null,null,"Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","كان والدي في التنويم و تم التواصل مع الدكتورة نشوى عن طريق التيليفون بعد ابلاغ الممرضة ان والدي يشعر بدوخه ولم تأتي للمريض علماً بان التواصل كان فقط عن طريق الممرضه لم يتم شرح نتائج التحليل لنا ولا اسباب التعب المحتملة بل كتب لنا خروج ","My father was hospitalized, and we contacted Dr. Nashwa by phone after informing the nurse that my father was feeling dizzy. She did not come to see him, and the communication was only through the nurse. The test results and possible causes of his fatigue were not explained to us; instead, we were discharged.",null,"Patient",{"$nulls":15},"Total",{"$f":"BV30+BV31+BV32","v":14},{"$f":"BW32+BW31+BW30","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Total",{"$f":"CG30+CG31+CG32","v":14},{"$f":"CH32+CH31+CH30","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Admin",1,{"$f":"CR33/CR36","v":{"v":0.125,"d":"12.50%"}}]
[null,34,2956,1493917,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات القلب","2024-09-25T15:51:00","رهف علي العنزي","More than 72 Hours","2024-09-25","15:51:00","رهف علي العنزي","2024-09-25","15:51:00",{"$nulls":3},"2024-09-25","16:08:00","رهف علي العنزي",0.011805555557657499,"2024-09-28","15:22:00","رهف العنزي",2.968055555553292,{"$nulls":3},-45563.64027777778,{"$nulls":4},-45560.67222222222,{"$nulls":3},-45560.67222222222,"2024-09-29","12:00:00",3.827777777776646,"2024-09-29","12:00:00","رهف علي العنزي",3.827777777776646,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","تم رفع الصوت من قبل الدكتور والانزعاج وقت زيارة ابنة المريضة حيث قال\"اخرجوا والدتكم الوزاره لا تتكلف بدفع المبلغ والحالة لاتستدعي \" كان اسلوبه غير مهني ابداً علماً بأن والدتي تعرضت لسكتة قلبية بعد فترة من هذا الكلام وعدم المهنية ","The doctor raised his voice and became agitated during the patient's daughter's visit, saying, \"Take your mother out. The ministry won't cover the cost, and the case doesn't warrant it.\" His manner was completely unprofessional. My mother suffered a heart attack shortly after this statement and his unprofessional behavior.",null,"Patient",{"$nulls":15},"Medical",7,{"$f":"BV34/BV38","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"Medical",11,{"$f":"CG34/CG38","v":{"v":0.7857142857142857,"d":"78.57%"}},{"$nulls":8},"Nursing",3,{"$f":"CR34/CR36","v":{"v":0.375,"d":"37.50%"}}]
[null,35,2961,30316558,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2024-09-26T16:24:00","رهف علي العنزي","More than 72 Hours","2024-09-25","21:35:00","رهف علي العنزي","2024-09-26","16:24:00","2024-09-26","17:10:00","رهف علي العنزي","2024-09-26","17:11:00","رهف علي العنزي",0.032638888886140194,{"$nulls":3},-45561.71597222222,{"$nulls":3},0,{"$nulls":4},-45561.71597222222,{"$nulls":3},-45561.71597222222,null,null,-45561.71597222222,{"$nulls":3},-45561.71597222222,null,null,"Clinical complaints","1. Quality","1.1. Examination","1.1.3. Not having enough knowledge regarding the patient condition","كان هناك لا مبالاه لحالة المريضة النفسية و اسئلتها عن العملية القيصرية حيث انها اول عملية لها وكنا متخوفين وكان من الطبيعي ان نسأل و نستفسر لكن كان اسلوب الدكتورة في الرد كان غير مهني ولم تعرنا الاهتمام المطلوب او تطمئن مخاوف واسئلة المريض وذويه .... ","There was a lack of concern for the patient's psychological state and her questions about the cesarean section, as it was her first operation and we were apprehensive. It was natural for us to ask and inquire, but the doctor's manner of responding was unprofessional, and she did not give us the required attention or reassure the patient and her family of their concerns and questions.",null,"Patient",{"$nulls":15},"Admin",7,{"$f":"BV35/BV38","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"Admin",1,{"$f":"CG35/CG38","v":{"v":0.07142857142857142,"d":"7.14%"}},{"$nulls":8},"Support Services",0,{"$f":"CR35/CR36","v":{"v":0,"d":"0.00%"}}]
[null,36,2961,30316558,"ذوي المراجع","التنويم","التمريض","تمريض الحضانة","2024-09-25T21:35:00","رهف علي العنزي","More than 72 Hours","2024-09-25","21:35:00","رهف علي العنزي","2024-09-25","21:35:00","2024-09-26","17:10:00","رهف علي العنزي","2024-09-26","17:11:00","رهف علي العنزي",0.8166666666656965,{"$nulls":3},-45561.71597222222,{"$nulls":3},0,{"$nulls":4},-45561.71597222222,{"$nulls":3},-45561.71597222222,null,null,-45561.71597222222,{"$nulls":3},-45561.71597222222,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.3.Rough treatment","أثناء استحمام طفلي، كانت الممرضة قاسية عليه وكادت أن تضرب رأسه، وبعد الاستحمام وضعته في نفس المنشفة الملطخة بالدم ولم يكن نظيفاً...","WHEN SHOWRING MY BABY THE NURSE WAS HARSH WITH THE BABY ALMOST HIT HIS HEAD WHILE AFTER THE SHOWER HE WAS PUT IN THE SAME TOWEL WITH BLOOD AND WAS NOT CLEAN ....",null,"Patient",{"$nulls":15},"Nursing",0,{"$f":"BV36/BV38","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Nursing",2,{"$f":"CG36/CG38","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$nulls":8},"Total",{"$f":"CR32+CR33+CR34+CR35","v":8},{"$f":"CS35+CS34+CS33+CS32","v":{"v":1,"d":"100.00%"}}]
[null,37,2964,30201101,"مراجع","التنويم","التمريض","تمريض قسم الإفاقة","2024-09-26T21:52:00","رهف علي العنزي","72 Hours","2024-09-26","15:12:00","رهف علي العنزي","2024-09-26","21:52:00","2024-09-28","08:54:00","رهف علي العنزي","2024-09-28","08:55:00","رهف علي العنزي",1.460416666668607,{"$nulls":3},-45563.37152777778,{"$nulls":3},0,{"$nulls":4},-45563.37152777778,{"$nulls":3},-45563.37152777778,"2024-09-30","15:25:00",2.2708333333284827,{"$nulls":3},-45563.37152777778,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.3.Rough treatment","مررت بتجربتين سيئتين مع التمريض هناك. أولاً، كنت أنادي على أحد بعد العملية لأني كنت أشعر بالبرد ولم أتلقَ أي رد. الممرضة التي حضرت شغّلت المدفأة، وعندما تعطلت انصرفت رغم أنني كنت أنادي. ثم ممرضة أخرى أخبرتها أن إبرة المحلول الوريدي تؤلمني، فدفعتني بقوة مما زاد ألمي. وعندما طلبت من أحد أقاربي أن يأتي ليرعاني ويبقى معي، قالت الممرضة شيئًا من قبيل: \"أنتِ لستِ طفلة، الأطفال فقط هم من يحتاجون إلى من يبقى معهم\". كما تم إجباري على ارتداء ملابسي بسرعة كبيرة والمغادرة بعد العملية بفترة قصيرة. دفعت المال لأحصل على خدمة عالية الجودة واحترافية، ولم أجد ذلك في هذه الحالة.","I had two bad experiences with the nursing there , first I was calling on anyone after surgery cause I was cold and there was no response the nurse who came turned on the heater and when it fell she just walked away though I was calling then another nurse whom I told the IV needle was hurting me she pushed forward harshly and led to me being in pain and when I called a relative to come take care of me and stay the nurse said something like “ you are not a baby only babies need someone to stay with them”I was also rushed so quickly to wear my clothes and leave short tim after the procedure..  I paid money to get high quality and professional service I did not find that in this situation …. ",null,"Patient",{"$nulls":15},"Support Services",0,{"$f":"BV37/BV38","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Support Services",0,{"$f":"CG37/CG38","v":{"v":0,"d":"0.00%"}}]
[null,38,2965,30345150,"مراجع","التنويم","التمريض","تمريض تنويم الجراحة العامة","2024-09-28T18:53:00","رهف علي العنزي","48 Hours","2024-09-28","08:36:00","رهف علي العنزي","2024-09-28","18:53:00","2024-09-29","10:36:00","امال ماهل القحطاني","2024-09-29","10:49:00","امال ماهل القحطاني",0.663888888884685,"2024-09-30","09:06:00","رهف العنزي",0.9284722222218988,"2024-09-30","13:52:00","رهف العنزي",0.19861111111094942,{"$nulls":4},-45564.450694444444,{"$nulls":3},-45564.450694444444,"2024-09-30","15:30:00",1.195138888891961,"2024-10-08","09:58:00","رهف العنزي",8.964583333334303,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","بعد خروجي من المستشفى، تم إدخالي إلى الغرفة ٥١١٣. كانت ممرضة هندية ترتدي الحجاب غير مهنية على الإطلاق في تعاملها معي كمريضة. أود أن تشمل شكواي مشرفة التمريض وقراراتها بشأن طاقم التمريض.\nأولاً، لا يجيدون إدخال إبرة المحلول الوريدي بشكل صحيح، وقد حاولت العديد من الممرضات مرارًا وتكرارًا في أماكن مختلفة من جسدي، مما تسبب لي بألم شديد إلى أن تم استدعاء طبيب التخدير.\n\nثانيًا، يستغرقون وقتًا طويلاً جدًا للاستجابة لنداءات المرضى الذين ينزلون من غرفتهم طلبًا للمساعدة.\nكما لاحظت أنهم يعطونني مسكنات الألم دون الرجوع إلى ملفي الطبي لمعرفة أي معلومات مهمة أو حساسية لدي.\nأخيرًا، أود الإشارة إلى أنه عندما أخبرت الطبيب المناوب أنني أتألم، قال إن الألم وهم، وهذا رد غير مهني تجاه المريض.","I was admitted in room 5113 after the recovery , an indian national nurse who wears hijab was so unprofessional in dealing with me as a patient , I would like my complain to include the nursing supervisor and their choices with nursing staff ..\nFirst they don’t know how to professionally insert an iv needle many nurses have tried multiple times in different places in my body which led to pain until an Anesthesiologist was called .\nSecond they take very long time to respond to a recovery patients call to the room for help .\nAlso I have noticed them giving me painkillers without going back to read my file to know any imoirtant informations and or Allergies …\nLast im noting that when I told the doctor on duty im in pain he said pain is delusion which is unprofessional response to a patient …",null,"Patient",{"$nulls":15},"Total",{"$f":"BV34+BV35+BV36+BV37","v":14},{"$f":"BW37+BW36+BW35+BW34","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Total",{"$f":"CG34+CG35+CG36+CG37","v":14},{"$f":"CH37+CH36+CH35+CH34","v":{"v":1,"d":"100.00%"}}]
[null,39,2967,30189559,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2024-09-28T17:40:00","رهف علي العنزي","More than 72 Hours","2024-09-28","17:40:00","Self","2024-09-28","17:40:00","2024-09-29","11:49:00","رهف علي العنزي","2024-09-29","11:50:00","رهف علي العنزي",0.7569444444452529,"2024-09-30","09:07:00","رهف العنزي",0.8868055555576575,"2024-10-01","09:43:00","رهف العنزي",1.0250000000014552,"2024-10-01","14:17:00","رهف العنزي","لعدم رد القسم المعني",2.102083333331393,{"$nulls":3},-45564.493055555555,null,null,-45564.493055555555,{"$nulls":3},-45564.493055555555,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","وصلت لموعدي متأخراً ٥ دقائق وانتظرت لمدة ١٥ دقيقة دون أن يتم استدعائي سالت موظفة الاستقبال وذكرت لي بأن الأخصائي سالم يوجد لديه اجتماع خلال وقت موعدي توجهت للإدارة لإيجاد حل حيث أنه لدي موعد أسنان في نفس المستشفى الساعة ٥ و ١٠ دقائق وعند عودتي مع موظف الإدارة كان سالم متواجد وكان مستاء وبررت له بأنه لدي موعد أسنان وقال لي \" مشكلتك مو مشكلتي\" تجنبت الحديث معه وتوجهت للإدارة للبحث عن بديل عنه. عدت مع الإدارة وتم تحديد الأخصائي عمر للمتابعة وعند دخولي بدأ سالم بالحديث عن التأخر عن المواعيد وعدم السماح للمرضى بالدخول قلت له هل تقصدني؟ قال \" مالك دخل اتكلم معهم بكيفي ما كلمتك\" قلت له توكل على الله وفيه غيرك يخدمني، رد علي وقال \"رح لا أحط رجلي في فمك\"..  أتوجه لكم بالشكوى للرد على عدم الاحترافية متمنياً التجاوب ...","I arrived 5 minutes late for my appointment and waited for 15 minutes without being called. I asked the receptionist, and she told me that Specialist Salem was in a meeting during my appointment time. I went to the administration to find a solution, as I had a dental appointment at the same hospital at 5:10. When I returned with the administration employee, Salem was there and seemed upset. I explained that I had a dental appointment, and he told me, \"Your problem isn't my problem.\" I avoided talking to him and went to the administration to find a replacement. I returned with the administration, and Specialist Omar was assigned to follow up. When I entered, Salem started talking about being late for appointments and not allowing patients to enter. I asked him if he meant me. He said, \"It's none of your business. I'll talk to them as I please. I didn't speak to you.\" I told him to leave, and that someone else would help me. He replied, \"Get lost, or I'll shove my foot in your mouth.\" I am submitting this complaint to you regarding this unprofessional conduct and hope for a response.",null,"Patient"]
[5,40,2975,30176372,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-09-30T12:23:00","رهف علي العنزي","24 Hours","2024-09-30","12:23:00","رهف علي العنزي","2024-09-30","12:23:00",{"$nulls":3},"2024-09-30","12:23:00",null,0,{"$nulls":3},-45565.51597222222,{"$nulls":3},0,{"$nulls":4},-45565.51597222222,{"$nulls":3},-45565.51597222222,"2024-09-30","12:37:00",0.009722222217533272,"2024-09-30","12:37:00","رهف علي العنزي",0.009722222217533272,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","طلب تقرير طبي للحالة الصحية للمريض لاستكمال علاجه ","A medical report on the patient's health condition was requested to complete his treatment.",null,"Patient"]
[null,41,2976,30076343,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-09-30T12:38:00","رهف علي العنزي","24 Hours","2024-09-30","12:38:00","رهف علي العنزي","2024-09-30","12:38:00",{"$nulls":3},"2024-09-30","12:38:00",null,0,{"$nulls":3},-45565.52638888889,{"$nulls":3},0,{"$nulls":4},-45565.52638888889,{"$nulls":3},-45565.52638888889,"2024-09-30","12:43:00",0.003472222226264421,"2024-09-30","12:43:00","رهف علي العنزي",0.003472222226264421,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","رفع اجازة في منصة صحتي بتاريخ خطأ لزياره سابقه ","Uploading a leave request to the Sehaty platform with the wrong date for a previous visit",null,"Patient"]
[null,42,2978,30330067,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2024-09-30T13:45:00","رهف علي العنزي","48 Hours","2024-09-30","13:16:00","رهف علي العنزي","2024-09-30","13:45:00","2024-09-30","14:15:00","رهف علي العنزي","2024-09-30","14:20:00","رهف علي العنزي",0.024305555554747116,"2024-10-01","13:44:00","رهف العنزي",0.9750000000058208,"2024-10-01","13:46:00","رهف العنزي",1.3888888861401938E-3,{"$nulls":4},-45565.59722222222,{"$nulls":3},-45565.59722222222,"2024-10-02","11:03:00",1.8631944444496185,"2024-10-03","15:32:00","رهف علي العنزي",3.0500000000029104,null,null,"Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.5.Complications resulting from treatment"," تم ولادتي مع الدكتوره دعاء في تاريخ ٢٧/٥/٢٠٢٤ والآن وبعد اشهر وملاحظة على تحركات الطفلة للاسف تم اكتشاف كسر في عظمة الترقوة لدى ابنتي من الولادة ولم يتم تبليغي او تبليغ والدها ,","After months and observing the baby's movements, unfortunately, a fracture in my daughter's clavicle was discovered at birth, and neither I nor her father were informed.",null,"Patient"]
[null,43,2979,1396194,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-09-30T14:01:00","رهف علي العنزي","More than 72 Hours","2024-09-30","13:29:00","رهف علي العنزي","2024-09-30","14:01:00","2024-09-30","14:52:00","رهف علي العنزي","2024-09-30","14:52:00","رهف علي العنزي",0.03541666666569654,"2024-10-01","13:45:00","رهف العنزي",0.953472222223354,"2024-10-02","08:27:00","رهف العنزي",0.7791666666671517,{"$nulls":4},-45565.61944444444,{"$nulls":3},-45565.61944444444,"2024-10-03","20:57:00",3.2534722222262644,"2024-10-03","20:57:00","امال ماهل القحطاني",3.2534722222262644,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","طالبت باجازة أبوة رسمية مدتها ٣ ايام في اول اسبوع من تاريخ الولادة في اي ثلاث ايام من الاسبوع الاول بالتواريخ المطلوبة وليس للمستشفى حدها في اول 3 ايام من تاريخ الولادة فقط , ارغب بوضع تواريخ اجازتي في اخر ثلاث ايام من الاسبوع الاول وهي تبدأ ( يوم الاثنين ٢٠٢٤/٩/٣٠ م وتنتهي الاربعاء ٢٠٢٤/١٠/٢ م ) . ثلاث ايام / الاثنين - الثلاثاء- الاربعاء ,  ارجو الافادة ..","I have requested three days of official paternity leave during the first week after the birth. I would like my leave to be taken on any three days of that week, as the hospital does not limit it to the first three days. I would like my leave to be taken on the last three days of the first week, starting Monday, September 30, 2024, and ending Wednesday, October 2, 2024. The three days are Monday, Tuesday, and Wednesday. Please advise.",null,"Patient"]
[]
[]
[{"$nulls":31},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical","أطباء الطوارئ",2,{"$f":"(AS46+AT46)/2","v":{"v":1.4500000000000002,"d":"1.45"}},"1.8","1.1",{"$nulls":9},"Total Complaints",{"$f":"B56","v":41}]
["Week 1",13,null,"MOH",14,{"$f":"E47/E51","v":{"v":0.34146341463414637,"d":"34.15%"}},null,"Medical","أطباء الطوارئ",2,null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":11},6,null,1,null,"ابرار بندر الشمري",{"$nulls":5},"تنويم النساء والولادة",3,{"$f":"(AS47+AT47)/2","v":{"v":2.9,"d":"2.90"}},"4","1.8","one left - escalated",{"$nulls":8},"Satisfaction Table"]
["Week 2",9,null,"CCHI",5,{"$f":"E48/E51","v":{"v":0.12195121951219512,"d":"12.20%"}},null,null,"تنويم النساء والولادة",3,null,"المدخل","ابرار بندر الشمري",12,{"$f":"N48/N54","v":{"v":0.2926829268292683,"d":"29.27%"}},6,5,0,1,12,{"$nulls":15},"امال ماهل القحطاني",{"$nulls":5},"صيدلية الطوارئ",1,{"$f":"AS48","v":"1.9"},"1.9",{"$nulls":10},"Total Responces"]
["Week 3",7,null,"Patients",14,{"$f":"E49/E51","v":{"v":0.34146341463414637,"d":"34.15%"}},null,null,"صيدلية الطوارئ",1,null,null,"Percentage",null,null,{"$f":"P48/N48","v":{"v":0.5,"d":"50.00%"}},{"$f":"Q48/N48","v":{"v":0.4166666666666667,"d":"41.67%"}},{"$f":"R48/N48","v":{"v":0,"d":"0.00%"}},{"$f":"S48/N48","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$nulls":13},1,1,5,"رهف علي العنزي",{"$nulls":5},"عيادات الأسنان",1,{"$f":"AS49","v":"0.04"},"0.04",{"$nulls":10},"Escalated Without Response"]
["Week 4",8,null,"Patient’s relatives",8,{"$f":"E50/E51","v":{"v":0.1951219512195122,"d":"19.51%"}},null,null,"عيادات الأسنان",1,null,null,"امال ماهل القحطاني",5,{"$f":"N50/N54","v":{"v":0.12195121951219512,"d":"12.20%"}},0,3,0,2,5,{"$nulls":21},"عيادات الباطنية",2,{"$f":"AS50+AT50/2","v":{"v":3.7,"d":"3.70"}},"2.2","3",{"$nulls":9},"Closed Without Response"]
["Week 5",4,null,"Total",{"$f":"E47+E48+E49+E50","v":41},{"$nulls":3},"عيادات الباطنية",2,null,null,"Percentage",null,null,{"$f":"P50/N50","v":{"v":0,"d":"0.00%"}},{"$f":"Q50/N50","v":{"v":0.6,"d":"60.00%"}},{"$f":"R50/N50","v":{"v":0,"d":"0.00%"}},{"$f":"S50/N50","v":{"v":0.4,"d":"40.00%"}},{"$nulls":22},"عيادات الجراحة التجميلية",1,{"$f":"AS51","v":"0.1"},"0.1",{"$nulls":10},"Satisfied"]
["Total",{"$f":"SUM(B47:B51)","v":41},null,"In-Patient",10,{"$f":"E52/E55","v":{"v":0.24390243902439024,"d":"24.39%"}},null,null,"عيادات الجراحة التجميلية",1,null,null,"رهف علي العنزي",24,{"$f":"N52/N54","v":{"v":0.5853658536585366,"d":"58.54%"}},3,6,5,10,24,{"$nulls":3},"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":12},"عيادات الجراحة العامة",1,{"$f":"AS52","v":"1"},"1",{"$nulls":10},"Neutral"]
[{"$nulls":3},"Out-Patient",25,{"$f":"E53/E55","v":{"v":0.6097560975609756,"d":"60.98%"}},null,null,"عيادات الجراحة العامة",1,null,null,"Percentage",null,null,{"$f":"P52/N52","v":{"v":0.125,"d":"12.50%"}},{"$f":"Q52/N52","v":{"v":0.25,"d":"25.00%"}},{"$f":"R52/N52","v":{"v":0.20833333333333334,"d":"20.83%"}},{"$f":"S52/N52","v":{"v":0.4166666666666667,"d":"41.67%"}},{"$nulls":3},"المدخل","ابرار بندر الشمري",3,{"$f":"Y53/AC56","v":{"v":0.07317073170731707,"d":"7.32%"}},9,{"$f":"AA53/AC56","v":{"v":0.21951219512195122,"d":"21.95%"}},{"$f":"AA53+Y53","v":12},null,null,"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":5},"عيادات العيون",1,{"$f":"AS53","v":"1"},"1",{"$nulls":10},"Dissatisfied"]
["1st Half",22,null,"ER",6,{"$f":"E54/E55","v":{"v":0.14634146341463414,"d":"14.63%"}},null,null,"عيادات العيون",1,null,null,"Total",{"$f":"N48+N50+N52","v":41},{"$f":"O50+O48+O52","v":{"v":1,"d":"100.00%"}},{"$f":"P50+P48+P52","v":9},14,5,13,41,{"$nulls":3},"امال ماهل القحطاني",3,{"$f":"Y54/AC56","v":{"v":0.07317073170731707,"d":"7.32%"}},2,{"$f":"AA54/AC56","v":{"v":0.04878048780487805,"d":"4.88%"}},{"$f":"AA54+Y54","v":5},null,null,2,{"$nulls":3},"ابرار بندر الشمري",{"$nulls":5},"عيادات القلب",2,{"$f":"AS54","v":"3.7"},"3.7","1 left - escalated",{"$nulls":9},"No Response"]
["2nd Half",19,null,"Total",{"$f":"E52+E53+E54","v":41},{"$nulls":3},"عيادات القلب",2,{"$nulls":5},{"$f":"P54/T54","v":{"v":0.21951219512195122,"d":"21.95%"}},{"$f":"Q54/T54","v":{"v":0.34146341463414637,"d":"34.15%"}},{"$f":"R54/T54","v":{"v":0.12195121951219512,"d":"12.20%"}},{"$f":"S54/T54","v":{"v":0.3170731707317073,"d":"31.71%"}},{"$nulls":4},"رهف علي العنزي",14,{"$f":"Y55/AC56","v":{"v":0.34146341463414637,"d":"34.15%"}},10,{"$f":"AA55/AC56","v":{"v":0.24390243902439024,"d":"24.39%"}},{"$f":"Y55+AA55","v":24},{"$nulls":6},"امال ماهل القحطاني",{"$nulls":5},"عيادات النساء والولادة",1,null,"one left - escalated",{"$nulls":10},"Satisfaction Rate",{"$f":"(BE51/BE48)*100","v":{"$error":"#DIV/0!"}}]
["Total",{"$f":"B54+B55","v":41},null,"Medical",14,{"$f":"E56/E60","v":{"v":0.34146341463414637,"d":"34.15%"}},null,null,"عيادات النساء والولادة",1,{"$nulls":13},"Total",{"$f":"Y54+Y53+Y55","v":20},{"$f":"Z53+Z54+Z55","v":{"v":0.4878048780487805,"d":"48.78%"}},{"$f":"AA53+AA54+AA55","v":21},{"$f":"AB53+AB54+AB55","v":{"v":0.5121951219512195,"d":"51.22%"}},{"$f":"AC53+AC54+AC55","v":41},{"$nulls":6},"رهف علي العنزي",{"$nulls":5},"عيادات جراحة الأنف وأذن وحنجرة",1,{"$f":"AS56","v":"2"},"2",{"$nulls":10},"Response Rate",{"$f":"BE48/BE46","v":0}]
[{"$nulls":3},"Admin",22,{"$f":"E57/E60","v":{"v":0.5365853658536586,"d":"53.66%"}},null,null,"عيادات جراحة الأنف وأذن وحنجرة",1,{"$nulls":31},"عيادات جراحة المخ والأعصاب",1,{"$f":"AS57","v":"2.9"},"2.9"]
[{"$nulls":3},"Nursing",5,{"$f":"E58/E60","v":{"v":0.12195121951219512,"d":"12.20%"}},null,null,"عيادات جراحة المخ والأعصاب",1,{"$nulls":31},"عيادات جراحة المسالك البولية",1,{"$f":"AS58","v":"1"},"1"]
[{"$nulls":3},"Support Services",0,{"$f":"E59/E60","v":{"v":0,"d":"0.00%"}},null,null,"عيادات جراحة المسالك البولية",1,{"$nulls":31},"قسم الأشعة",1,null,"not solved - abrar",{"$nulls":10},"The Rightful Side"]
[{"$nulls":3},"Total",{"$f":"E56+E57+E58+E59","v":41},{"$nulls":3},"قسم الأشعة",1,{"$nulls":21},"Total Escalated",{"$f":"AF47","v":6},{"$nulls":8},"قسم الصيدلية",1,{"$f":"AS60","v":"2.7"},"2.7",{"$nulls":10},"Hospital Right",null,{"$f":"BE60/BE62","v":0}]
[{"$nulls":8},"قسم الصيدلية",1,{"$nulls":21},"Total Closed",{"$f":"AF54","v":2},{"$nulls":8},"قسم العلاج الطبيعي",1,null,"left - excalted",{"$nulls":10},"Patient Right",41,{"$f":"BE61/BE62","v":1}]
[{"$nulls":8},"قسم العلاج الطبيعي",1,{"$nulls":31},"وحدة العناية المركزة",1,{"$f":"AS62","v":"2"},"2",{"$nulls":10},"Total",{"$f":"BE61+BE60","v":41},{"$f":"BF60+BF61","v":1}]
[{"$nulls":3},"Internal ",{"$f":"E49+E50","v":22},{"$f":"E63/E60","v":{"v":0.5365853658536586,"d":"53.66%"}},null,null,"وحدة العناية المركزة",1,{"$nulls":21},"Reason For Escalation","Number","Percentage",{"$nulls":7},"Total",{"$f":"AQ46+AQ47+AQ48+AQ49+AQ50+AQ51+AQ52+AQ53+AQ54+AQ55+AQ56+AQ57+AQ58+AQ59+AQ60+AQ61+AQ62","v":22}]
[{"$nulls":3},"External",{"$f":"E47+E48","v":19},{"$f":"E64/E60","v":{"v":0.4634146341463415,"d":"46.34%"}},null,null,"Total",{"$f":"J47+J48+J49+J50+J51+J52+J53+J54+J55+J56+J57+J58+J59+J60+J61+J62+J63","v":22},{"$nulls":21},"عدم رضى المريض",null,{"$f":"AG64/AG67","v":{"$error":"#VALUE!"}}]
[{"$nulls":31},"تأخير الرد من قبل القسم",6,{"$f":"AG65/AG67","v":{"$error":"#VALUE!"}},{"$nulls":6},"Non-Medical","إدارة التنويم",1,null,"0.9"]
[{"$nulls":7},"Non-Medical","إدارة التنويم",1,{"$nulls":21},"سبب آخر",null,{"$f":"AG66/AG67","v":{"$error":"#VALUE!"}},{"$nulls":7},"استقبال العيادات الخارجية",2,null,0.9,"1 left"]
[{"$nulls":8},"استقبال العيادات الخارجية",2,{"$nulls":21},"Total ",{"$f":"AG64+AG65+AF66","v":{"$error":"#VALUE!"}},{"$f":"AH64+AH66+AH65","v":{"$error":"#VALUE!"}},{"$nulls":7},"المدير المناوب",2,{"$f":"AS67+AT67/2","v":{"v":2,"d":"2.00"}},"1.1","1.8"]
[{"$nulls":8},"المدير المناوب",2,{"$nulls":31},"الموافقات الطبية",1,null,"1"]
[{"$nulls":8},"الموافقات الطبية",1,{"$nulls":31},"قسم التقارير الطبية",2,null,"0","0"]
[{"$nulls":8},"قسم التقارير الطبية",2,{"$nulls":31},"قسم المواعيد",1,null,"0.2"]
[{"$nulls":8},"قسم المواعيد",1,{"$nulls":31},"قسم الموافقات الطبية",5,{"$f":"AS71+AT71+AU71+AV71/4","v":{"v":1.875,"d":"1.88"}},"0.1","0.6","1","0.7","0"]
[{"$nulls":8},"قسم الموافقات الطبية",5,{"$nulls":31},"Total",{"$f":"AQ65+AQ66+AQ67+AQ68+AQ69+AQ70+AQ71","v":14}]
[{"$nulls":8},"Total",{"$f":"J66+J67+J68+J69+J70+J71+J72","v":14}]
[{"$nulls":40},"Nursing","تمريض الحضانة",1,null,"escalated"]
[{"$nulls":7},"Nursing","تمريض الحضانة",1,{"$nulls":31},"تمريض تنويم الجراحة العامة",2,{"$f":"AS75+AT75/2","v":1.35},0.8,1.1]
[{"$nulls":8},"تمريض تنويم الجراحة العامة",2,{"$nulls":31},"تمريض قسم الإفاقة",1,2.2,2.2]
[{"$nulls":8},"تمريض قسم الإفاقة",1,{"$nulls":31},"تمريض وحدة العناية المركزة",1,null,"escalated"]
[{"$nulls":8},"تمريض وحدة العناية المركزة",1,{"$nulls":31},"Total",{"$f":"AQ74+AQ75+AQ76+AQ77","v":5}]
[{"$nulls":8},"Total",{"$f":"J75+J76+J77+J78","v":5}]
[{"$nulls":40},"Support Services"]
[{"$nulls":7},"Support Services",{"$nulls":33},"Total",{"$f":"AQ80","v":0}]
[{"$nulls":8},"Total",{"$f":"J81","v":0}]
[]
[{"$nulls":40},"Total",null,{"$f":"AQ63+AQ72+AQ78+AQ81","v":41}]
[{"$nulls":7},"Total",null,{"$f":"J64+J73+J79+J82","v":41}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,2984,1112772,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-10-01T12:39:00","رهف علي العنزي","More than 72 Hours","2024-10-01","12:30:00","رهف العنزي","2024-10-01","12:39:00","2024-10-01","14:43:00","رهف العنزي","2024-10-01","14:43:00","رهف العنزي",{"$f":"(U3+T3)-(P3+O3)","v":0.08611111110803904},{"$nulls":3},{"$f":"(Y3+X3)-(U3+T3)","v":-45566.61319444444},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":0},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45566.61319444444},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45566.61319444444},"2024-10-12","13:35:00",{"$f":"(AP3+AO3)-(U3+T3)","v":10.952777777776646},"2024-10-12","13:35:00","رهف العنزي",{"$f":"(AS3+AR3)-(U3+T3)","v":10.952777777776646},null,"6884-MAJIDA MALAK KESILIA ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","الأسلوب جدا غير مهني ، تتكلم كلمتين فقط ولا تناقش الحالة الصحية بالتفصيل و لم ترفق الاشعة بطلب التحاليل المرفوع للتأمين و اكتفت بكتابة تبرير \"انني أعاني من الم على الجهة اليمين \" شكوتي كانت مفصلة اكثر و الاعراض كانت واضحة من التغيرات الي بدت على وجهي و جسمي و علما انه تم رفض التحاليل جميعها و تأخير خطة العلاج لحالتي .. ارغب بتحويلي إلى طبيب/ة اخرى مع عدم دفع الكشفية مرة اخرى لعدم استفادتي من الزيارة الاولى و إرفاق صور الاشعة للتأمين مع المبررات المطلوبة للحالة.","The approach was very unprofessional. She only spoke a couple of words and did not discuss the health condition in detail. She did not attach the x-rays to the request for tests submitted to the insurance and merely wrote a justification: \"I am suffering from pain on the right side.\" My complaint was more detailed, and the symptoms were clear from the changes that appeared on my face and body. Note that all the tests were rejected, and the treatment plan for my condition was delayed. I would like to be referred to another doctor without paying the consultation fee again, as I did not benefit from the first visit. I also request that the x-ray images be attached to the insurance along with the required justifications for the condition.","Satisfied","Patient",{"$nulls":4},2987,1058383256,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2024-10-01T20:53:00","امال ماهل القحطاني","24 Hours",null,null,2988,30083949,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2024-10-02T15:12:00","امال ماهل القحطاني","24 Hours",null,null,2984,1112772,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-10-01T12:39:00","رهف علي العنزي","More than 72 Hours",null,null,3000,30178831,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2024-10-05T16:36:00","رهف علي العنزي","More than 72 Hours"]
[null,2,2987,1058383256,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2024-10-01T20:53:00","امال ماهل القحطاني","24 Hours","2024-10-01","20:53:00","امال القحطاني","2024-10-01","20:53:00",{"$nulls":3},"2024-10-01","20:56:00","امال القحطاني",2.0833333328482695E-3,{"$nulls":3},-45566.87222222222,{"$nulls":3},0,{"$nulls":4},-45566.87222222222,{"$nulls":3},-45566.87222222222,"2024-10-02","14:50:00",0.7458333333343035,"2024-10-02","14:50:00","امال القحطاني",0.7458333333343035,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.4.Reimbursements issues","تم رفع طلب موافقة من قبل المستشفى على عملية للغضروف بمبلغ ١٨ الف وكسور وتمت الموافقة عليها وكذلك تم رفع كود اخر بقيمة ٨٠٠٠ ريال وتمت الموافقة عليه وخلال اجراء العملية تك اكتشاف قطع في الوتر وتم رفع الطلب خلال اجراء العملية وتم رفضه من قبل شركة التامين علماً ان شركة التاميم ذكرت ان ال٨٠٠٠ ريال الكود هو تبع الوتر ولكن المستشفى ذكرت ان الكود قيمته ١٨ الف برضو نفس مبلغ العملية الاولى وتم رفضه والان يتم مطالبتي وتم رفع شكوى من قبل المستشفى فيما يخص المبالغ المذكوره اعلاه بانتظار التوضيح والرد منكم .. ","The hospital submitted a request for approval for a cartilage surgery costing 18,000 riyals and fractures, and it was approved. Another request was submitted for 8,000 riyals, which was also approved. During the surgery, a tendon tear was discovered, and the request was submitted during the procedure but rejected by the insurance company. The insurance company stated that the 8,000 riyal code was for the tendon, but the hospital stated that the code was worth 18,000 riyals, the same amount as the first surgery, and it was rejected. Now I am being asked to pay, and the hospital has filed a complaint regarding the aforementioned amounts. I await your clarification and response.","Satisfied","Patient",{"$nulls":4},3001,30346982,"مجلس الضمان الصحي","الطوارئ","الإداري","المدير المناوب","2024-10-05T20:31:00","امال ماهل القحطاني","72 Hours",null,null,3016,1276837,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2024-10-10T13:58:00","رهف علي العنزي","48 Hours",null,null,3003,30077442,"مراجع","التنويم","الطبي","قسم التخدير","2024-10-07T11:29:00","امال ماهل القحطاني","More than 72 Hours",null,null,3006,30232647,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-10-08T20:37:00","رهف علي العنزي","More than 72 Hours"]
[null,3,2988,30083949,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2024-10-02T15:12:00","امال ماهل القحطاني","24 Hours","2024-10-02","15:12:00","امال القحطاني","2024-10-02","15:12:00",{"$nulls":3},"2024-10-02","16:01:00","امال القحطاني",0.034027777779556345,{"$nulls":3},-45567.66736111111,{"$nulls":3},0,{"$nulls":4},-45567.66736111111,{"$nulls":3},-45567.66736111111,"2024-10-02","17:58:00",0.08125000000291038,"2024-10-02","18:56:00","امال القحطاني",0.12152777778101154,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","لم يتم رفع التقارير المطلوبه للتامين من قبل المستشفى وبعد الرجوع للوزارة تم ابلاغنا بضرورة ارفاق الفواتير والتقارير لمطالبة التأمين من قبل المستشفى ولم يتم التجاوب حتى الان بانتظار الرد .. ","The hospital did not submit the required insurance reports, and after contacting the ministry, we were informed that the hospital needed to attach the invoices and reports to claim the insurance. We have not received a response yet and are awaiting a reply.","Dissatisfied","Patient",{"$nulls":4},3035,2496592052,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-10-14T12:35:00","ابرار بندر الشمري","48 Hours",null,null,3036,30350389,"وزارة الصحة","الطوارئ","الإداري","الموافقات الطبية","2024-10-14T12:42:00","ابرار بندر الشمري","24 Hours",null,null,3005,984505,"مراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2024-10-07T18:38:00","رهف علي العنزي","72 Hours",null,null,3020,30293781,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-10-12T10:40:00","رهف علي العنزي","48 Hours"]
[null,4,3000,30178831,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2024-10-05T16:36:00","رهف علي العنزي","More than 72 Hours","2024-10-05","16:36:00","رهف العنزي","2024-10-05","16:36:00","2024-10-09","09:42:00","رهف العنزي","2024-10-09","09:44:00","رهف العنزي",3.7138888888875954,"2024-10-10","09:06:00","رهف العنزي",0.9736111111124046,{"$nulls":3},-45575.379166666666,{"$nulls":4},-45574.40555555555,{"$nulls":3},-45574.40555555555,"2024-10-10","10:40:00",1.038888888891961,"2024-10-13","20:03:00","رهف العنزي",4.429861111115315,13454,"DR. HAJER'S NURSE","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  Harassment","6.2.1.Inappropriate/aggressive behavior","وصلنا قبل موعدنا بـ 30 دقيقة وانتظرنا 15 دقيقة أخرى، وعندما سألنا الممرضة متى سندخل، قالت ما معناه \"الوقت لا يهم، وإذا أردتم إلغاء الموعد فألغوه\". كان أسلوبها غير مهني على الإطلاق، ونتيجة لذلك ألغينا الموعد وذهبنا إلى مستشفى آخر. لكنني أثير في هذه الشكوى مسألة سلوك الممرضة تجاه المرضى."," WE CAME  30 MIN BEFORE OUR APPOINTMEN AND WAITED 15 MINUTES MORE AND WHEN WE ASKED THE NURSE WHEN WE ARE GOING IN SHE SAID WHAT MEANT \" TIME DOESNT MATTER AND IF YOU WANT TO CANCEL THE APPOINTMENT CANCEL IT\" THE MANNER WAS SO UNPROFFESIONAL , AS A RESULT WE CANCELLED THE APPOINTMENT AND WENT TO ANOTHER HOSPITAL BUT I BRING FORWARD IN THIS COMPLAINT THE ATTITUDE OF THE NURSE TOWARDS THE PATIENTS ..","Satisfied","Patient",{"$nulls":4},3037,30350223,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-10-14T12:59:00","ابرار بندر الشمري","24 Hours",null,null,3045,30331389,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-10-16T12:51:00","ابرار بندر الشمري","24 Hours",null,null,3007,30342954,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-10-08T12:11:00","رهف علي العنزي","72 Hours",null,null,3034,30315960,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2024-10-14T10:17:00","رهف علي العنزي","More than 72 Hours"]
[null,5,3001,30346982,"مجلس الضمان الصحي","الطوارئ","الإداري","المدير المناوب","2024-10-05T20:31:00","امال ماهل القحطاني","72 Hours","2024-10-05","20:31:00","امال القحطاني","2024-10-05","20:31:00",{"$nulls":3},"2024-10-05","21:05:00","امال القحطاني",0.02361111110803904,"2024-10-06","16:25:00","امال القحطاني",0.8055555555620231,"2024-10-07","11:12:00","امال القحطاني",0.7826388888861402,{"$nulls":4},-45570.87847222222,{"$nulls":3},-45570.87847222222,"2024-10-07","17:39:00",1.8569444444510737,"2024-10-08","14:29:00","رهف العنزي",2.7250000000058208,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  Harassment","6.2.1.Inappropriate/aggressive behavior","تم الحضور بعد عمل اشعة لدى مستشفى اخر خلال وقت قصير بنفس اليوم والتوجه لقسم الطوارئ لوجود حاله طارئ حيث ان ابنتي قامت بلع (جزء صلب ) تبين بالاشعه الموجوده معي حضرت طبيبه وتم شرح ذلك لها وابلغتني بضرورة حضور طبيب جراحه بالفعل وبعد الانتظار تم ابلاغي لامكانية حضور الطبيب لابد من اعادة عمل الاشعه ليتم استدعاء الطبيب فطلبت الغاء الكشفيه وتم التوقيع عليها من قبل موظف الاستقبال بعد حضور الطبيبه وابلاغهم انها لم تكتب اي تقرير في الكشفيه ولعدم وجود الطبيب المطلوب يمكن الغاء ذلك وتم توقيع الفاتوره ويوجد صوره منها ويمكن مراجعه الكاميرات لاثبات ذلك وتم ابلاغي بعدم وجود الكاشير وابلغتهم اني سوف يتم العوده لاحقا ولكن بعد الرجوع تم رفض ذلك واتهامي والتعامل معي بطريقه غير لائقه وغير احترافيه من قبل المدير المناوب راكان حيث قام بالتواصل مع موظف اخر بصوت عالي بالهاتف والقول ( عندي وحده مصريه معطينها فاتوره وموقعين عليها ...) وتم خروجي بدون اي فائده اطالب بمراجعة الكاميرات والتححقق من الامر واسترجاع المبلغ  .","I went to the emergency room after having an X-ray done at another hospital a short time later that same day. My daughter had swallowed a solid object, as shown in the X-ray I had with me. A doctor came in, and I explained the situation to her. She told me that a surgeon was indeed needed. After waiting, I was told that if the doctor couldn't come, the X-ray had to be repeated. I asked to cancel the consultation, and the receptionist signed it after the doctor arrived. I told them that she hadn't written any report on the consultation, and since the required doctor wasn't available, it could be canceled. The invoice was signed, and I have a copy of it. The security cameras can be reviewed to confirm this. I was told that there was no cashier, and I told them I would come back later. However, when I returned, they refused to let me go and accused me. I was treated inappropriately and unprofessionally by the on-duty manager, Rakan, who spoke loudly on the phone to another employee, saying, \"I have an Egyptian woman who was given an invoice and signed it...\" I left without any benefit. I demand that the security cameras be reviewed, the matter investigated, and the money refunded.","Satisfied","Patient",{"$nulls":4},3037,30350223,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-10-14T12:59:00","ابرار بندر الشمري","48 Hours",null,null,3067,30341776,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة لحديثي الولادة","2024-10-22T15:16:00","ابرار بندر الشمري","48 Hours",null,null,3015,30089909,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-10-10T13:29:00","رهف علي العنزي","72 Hours",null,null,3034,30315960,"ذوي المراجع","التنويم","الخدمات المساندة","قسم النظافة","2024-10-14T10:51:00","رهف علي العنزي","More than 72 Hours"]
[null,6,3003,30077442,"مراجع","التنويم","الطبي","قسم التخدير","2024-10-07T11:29:00","امال ماهل القحطاني","More than 72 Hours","2024-10-06","21:07:00","امال القحطاني","2024-10-07","11:29:00","2024-10-07","15:34:00","امال القحطاني","2024-10-07","15:41:00","امال القحطاني",0.17499999999563443,"2024-10-08","14:28:00","رهف العنزي",0.9493055555576575,"2024-10-09","14:49:00","رهف العنزي",1.0145833333299379,"2024-10-10","19:07:00","امال القحطاني","No Response ",3.1430555555562023,{"$nulls":3},-45572.65347222222,"2024-10-12","07:20:00",4.6520833333343035,"2024-11-02","22:15:00","امال القحطاني",26.273611111115315,null,null,"Clinical complaints","1. Quality","1.4.Treatment","1.4.3.Ineffective treatment","بعد الدخول لغرفة الولاده .. طلبت ابرة الظهر و جاء طبيب التخدير ( اردني او سوري كبير بالعمر) و بدا الاجراء الساعه ٥:٤٥ تقريباً و دخل اول ابره وقال انها انكسرت و دخل الثانيه وقال انكسرت ؟ و الثالثه قال انكسرت ؟؟؟؟ وانا احس بألم شديد و بديت مره احس برجلي اليمين مره احس باليسار و الرابعه واخيراً قال انها تمام ؟ لكن المفاجأه لما بدا الطلق الحقيقي حسيت بألم الولاده كاااامل ولم استفيد من الابره الي تم اخذها بالظهر؟؟ حتى بعد م خلصت الولاده قدرت امشي ع رجولي دليل ان مافيه فايده نهائياً من الاجراء الا اني الى الان اعاني من الاالم الظهر بانتظار الرد منكم والتحقيق بالشكوى .. ","After entering the delivery room, I requested an epidural. The anesthesiologist (an older Jordanian or Syrian) came and started the procedure at approximately 5:45. He inserted the first needle and said it broke, then the second and said it broke, and the third and said it broke too. I was in severe pain, and I started feeling pain in my right leg one moment and then my left the next. Finally, with the fourth needle, he said it was fine. But the surprise came when the real labor started; I felt the full pain of childbirth, and the epidural didn't help at all. Even after I finished giving birth, I was able to walk, which proves that the procedure was completely ineffective. I am still suffering from back pain and awaiting your response and investigation into this complaint.","No response","Patient",{"$nulls":15},3075,30255862,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة سمنة","2024-10-22T20:53:00","ابرار بندر الشمري","24 Hours",null,null,3024,30130322,"مراجع","العيادات الخارجية","الإداري","قسم المالية","2024-10-13T10:52:00","رهف علي العنزي","More than 72 Hours",null,null,3041,30292900,"ذوي المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2024-10-15T16:29:00","رهف علي العنزي","48 Hours"]
[null,7,3005,984505,"مراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2024-10-07T18:38:00","رهف علي العنزي","72 Hours","2024-10-07","18:27:00","رهف العنزي","2024-10-07","18:38:00","2024-10-10","09:28:00","رهف العنزي","2024-10-10","09:33:00","رهف العنزي",2.6215277777810115,"2024-10-12","15:13:00","رهف العنزي",2.2361111111094942,"2024-10-12","15:13:00","رهف العنزي",0,"2024-10-12","15:13:00","رهف العنزي","No Response ",2.2361111111094942,{"$nulls":3},-45575.39791666667,"2024-10-10","15:33:00",0.25,{"$nulls":3},-45575.39791666667,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","زرت العيادة في 13 يونيو لأخذ حقنة حديد، كانت المرة الأولى جيدة، لكن في المرة الثانية أعتقد أن الممرضة أدخلت الإبرة بطريقة خاطئة مما سبب لي ألمًا، وبعد ذلك ظهرت علامة بنية كبيرة على يدي. انتظرت أسابيع حتى تتحسن وتختفي، لكنها لم تختفِ. بعد ثلاثة أشهر، لا تزال يدي تحمل كدمة بنية كبيرة. أود أن أسأل إن كان ذلك بسبب خطأ الإبرة أم أنه من الطبيعي أن تبقى هذه الكدمة لعدة أشهر بعد الحقن.","I visited the clinic on june  13 to put an iron injection , first time was fine then in the second time i think the nurse installed the needle in a wrong way which caused it to be painful which after , caused a big brown mark on my hand that i waited weeks for it to get better and go away but it did not , 3 months after and my hand still have a big brown bruise on it, i would wish to ask if it  is from the needle accident or if it is any normal to have this and have it stay for months after .. ","No response","Patient",{"$nulls":15},3078,30034582,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-10-23T18:37:00","امال ماهل القحطاني","More than 72 Hours",null,null,3024,30130322,"مراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2024-10-13T15:43:00","رهف علي العنزي","More than 72 Hours",null,null,3074,30338086,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-10-23T23:51:00","ابرار بندر الشمري","More than 72 Hours"]
[2,8,3007,30342954,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-10-08T12:11:00","رهف علي العنزي","72 Hours","2024-10-08","12:00:00","رهف العنزي","2024-10-08","12:11:00","2024-10-10","13:13:00","رهف العنزي","2024-10-12","11:52:00","رهف العنزي",3.9868055555489263,"2024-10-13","10:54:00","رهف العنزي",0.9597222222291748,"2024-10-14","08:59:00","رهف العنزي",0.9201388888832298,"2024-10-14","16:35:00","ابرار الشمري","No Response ",2.196527777778101,{"$nulls":3},-45577.49444444444,"2025-02-06","19:27:00",117.31597222222626,{"$nulls":3},-45577.49444444444,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","كنت في زياره للمستشفى في تاريخ 29 اغسطس لعمل اشعة داخلية (HSG) واثناء الاجراء حدث خطأ في حقن الصبغة اكثر من مرة وتم تكرار الاجراء 3 مرات في نفس الوقت مما ادى الى حدوث الم و تشنج عضلي لدي ادى الى عدم وضوح نتيجة الاشعة وعدم فائدتها الان,  علماً اني وجهت شكوى عبر الباركود بتاريخ 1 سبتمبر ولم يكن هناك تجاوب تعويضا عن الالم النفسي والجسدي الحاصل من الاجراء اطلب استرجاع مبلغ الأشعة لعملها في مستشفى اخر ..","I visited the hospital on August 29th for an internal HSG (hysterosalpingogram). During the procedure, an error occurred in injecting the dye more than once, and the procedure was repeated 3 times at the same time. This led to pain and muscle spasms, which resulted in unclear X-ray results and rendered them useless now. Note that I submitted a complaint via barcode on September 1st, but there was no response. As compensation for the psychological and physical pain caused by the procedure, I request a refund for the X-ray so I can have it done at another hospital.","No response","Hospital",{"$nulls":15},3079,30130322,"وزارة الصحة","التنويم","الإداري","قسم الخدمة الإجتماعية","2024-10-24T14:06:00","ابرار بندر الشمري","24 Hours",null,null,3031,30349929,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المخ والأعصاب","2024-10-13T19:09:00","رهف علي العنزي","48 Hours",null,null,3081,30133551,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-10-24T16:15:00","امال ماهل القحطاني","72 Hours"]
[null,9,3006,30232647,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-10-08T20:37:00","رهف علي العنزي","More than 72 Hours","2024-10-07","18:35:00","رهف العنزي","2024-10-08","20:37:00","2024-10-09","11:08:00","رهف العنزي","2024-10-09","11:08:00","رهف العنزي",0.6048611111109494,"2024-10-10","09:07:00","رهف العنزي",0.9159722222248092,"2024-10-12","08:53:00","رهف العنزي",1.9902777777751908,{"$nulls":4},-45574.46388888889,{"$nulls":3},-45574.46388888889,"2024-10-13","21:35:00",4.435416666667152,"2024-10-14","13:48:00","ابرار الشمري",5.111111111109494,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","طلب الموظف اصل الهوية والمراجعة منقبة لا تسمح باحد رؤية صورتها وامرأة كبيرة بالسن رفضت ابراز الهوية وطلبت ابراز كرت العائلة فرفض الموظف في استقبال العظام  استقبالها وطلب منها المغادره دون خدمتها علماً بانها تراجع في مستشفى الحمادي منذ سنوات ولم تواجه مشكله مشابهه لذلك حيث انه جميع مراجعاتها تعطيهم رقم الهوية او تبرز كرت العائلة ..","The employee asked for the original ID and the patient was wearing a niqab and did not allow anyone to see her picture. An elderly woman refused to show her ID and asked to show her family card, so the employee at the orthopedic reception refused to receive her and asked her to leave without serving her, knowing that she has been visiting Al-Hammadi Hospital for years and has not faced a similar problem, as all her patients give them their ID number or show their family card.","Satisfied","Hospital",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},3080,30351523,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-10-24T15:27:00","امال ماهل القحطاني","72 Hours",null,null,3056,35108,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-10-19T13:39:00","رهف علي العنزي","48 Hours",null,null,3100,1507203,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الأمن","2024-10-30T16:58:00","رهف علي العنزي","48 Hours"]
[null,10,3015,30089909,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-10-10T13:29:00","رهف علي العنزي","72 Hours","2024-10-10","13:25:00","رهف العنزي","2024-10-10","13:29:00","2024-10-10","14:49:00","رهف العنزي","2024-10-10","14:50:00","رهف العنزي",0.05625000000145519,"2024-10-12","08:57:00","رهف العنزي",1.7548611111124046,"2024-10-13","10:41:00","رهف العنزي",1.0722222222248092,{"$nulls":4},-45575.618055555555,{"$nulls":3},-45575.618055555555,"2024-10-13","15:59:00",3.047916666670062,"2024-10-13","08:24:00","رهف العنزي",2.7319444444437977,null,null,"Clinical complaints","4. Accessibility","4.1.Access","4.1.4.Appointment delay","كان لدي موعد مراجعة مع الدكتور  عبدالرحمن الساعة  12:40  , وصلت واضافت موظفة الاستقبال اسمي في النظام وافادتني بان انتظر الى ان ينادى اسمي وانتظرت الى ان تحققت من العيادة أنها مقفلة وراجعت الموظفة وقالت انتهى دوام الطبيب سالت لماذا لم تخبرني مسبقا قالت الدكتور قال بيرجع لكنه خرج انتهت عيادته ووجهتني الى قسم الصدرية وطلبت مني تحويل فاتورتي لأي دكتور وعند نزولي قسم الصدرية افادوني بعدم وجود اي عيادة لأطباء الصدرية حاليا تم اضاعة وقتي بالانتظار وعدم اخباري بعدم تواجد الطبيب من اول قدومي ..","I had an appointment with Dr. Abdulrahman at 12:40. I arrived and the receptionist added my name to the system and told me to wait until my name was called. I waited until I checked the clinic and it was closed. I went back to the receptionist and she said the doctor's shift was over. I asked why she hadn't told me beforehand. She said the doctor said he would be back but he had left because his clinic was closed. She directed me to the chest department and asked me to transfer my bill to any doctor. When I went down to the chest department, they told me there were no chest doctors' clinics currently open. My time was wasted waiting and I wasn't told that the doctor wasn't there from the moment I arrived.","Satisfied","Patient",{"$nulls":4},"ابرار بندر الشمري",3,{"$f":"BK12/BK15","v":{"v":0.6,"d":"60%"}},1,2,0,0,{"$f":"BM12+BN12+BO12+BP12","v":3},{"$nulls":3},3087,30342313,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2024-10-27T17:14:00","ابرار بندر الشمري","48 Hours",null,null,3054,20115638,"مراجع","التنويم","التمريض","تمريض قسم عمليات الولادة","2024-10-20T05:22:00","رهف علي العنزي","More than 72 Hours",null,null,3097,30352349,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة لحديثي الولادة","2024-10-30T20:36:00","رهف علي العنزي","72 Hours"]
[null,11,3016,1276837,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2024-10-10T13:58:00","رهف علي العنزي","48 Hours","2024-10-10","13:58:00","رهف العنزي","2024-10-10","13:58:00",{"$nulls":3},"2024-10-10","14:18:00","رهف العنزي",0.013888888890505768,{"$nulls":3},-45575.59583333333,{"$nulls":3},0,{"$nulls":4},-45575.59583333333,{"$nulls":3},-45575.59583333333,"2024-10-10","18:01:00",0.1548611111138598,"2024-10-12","10:21:00","رهف العنزي",1.835416666668607,6986,"Dr GAMAL ELDIN MOSELHY ALI","Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","تم عمل اجراء ازالة كيس دهني للمريضة وبعد العملية تم خروجها فورا بدون اي توضيح بخصوص الغرز و الخطة العلاجية مابعد الاجراء وبدون تحديد موعد متابعه مع الطبيب حتى اتصل ذوي المريضة وحجز موعد لازالة الغرز .","The patient underwent a procedure to remove a fatty cyst, and after the operation she was discharged immediately without any explanation regarding the stitches and the post-operative treatment plan, and without scheduling a follow-up appointment with the doctor until the patient's family contacted them and booked an appointment to remove the stitches.","Satisfied","Patient",{"$nulls":4},"امال ماهل القحطاني",2,{"$f":"BK13/BK15","v":{"v":0.4,"d":"40%"}},1,0,1,0,{"$f":"BM13+BN13+BO13+BP13","v":2},{"$nulls":14},3082,30099044,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2024-10-26T09:44:00","امال ماهل القحطاني","More than 72 Hours"]
[null,12,3020,30293781,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-10-12T10:40:00","رهف علي العنزي","48 Hours","2024-10-12","10:34:00","رهف العنزي","2024-10-12","10:40:00","2024-10-13","10:07:00","رهف العنزي","2024-10-13","10:53:00","رهف العنزي",1.0090277777781012,"2024-10-13","10:54:00","رهف العنزي",6.944444467080757E-4,"2024-10-13","10:56:00","رهف العنزي",1.3888888861401938E-3,"2024-10-14","16:35:00","ابرار الشمري","No Response ",1.2374999999956344,{"$nulls":3},-45578.45347222222,"2024-11-13","10:32:00",30.985416666662786,{"$nulls":3},-45578.45347222222,null,"11087-MARWA ABDUALRHMAN HUSINEI","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication","بعد عمل اشاعه السونار و الانتظار امام العيادة لمدة طويله  وعند الدخول على الدكتوره كانت الردود في الاجابة على تساؤلات المريضة غير واضحة و غير شافيه و بما ان المريضة اول مره مع الدكتوره مروى ارادت ان تسأل عن معلومات سابقة وارادت توضيح بما يخص حالتها , و بعد الخروج من عند الدكتورة رجعت مرة اخرى لسؤالها عن بعض التفاصيل بالخطة العلاجية اجابت   واالله براحتك شوف انتا عاوز اعمل ايه   كان هناك عدم وضوح في الخطه العلاجية اطلب توضيح الخطة العلاجية والوضوح في الردود ..","After having an ultrasound scan and waiting in front of the clinic for a long time, when I went in to see the doctor, the answers to the patient's questions were unclear and unsatisfactory. Since it was the patient's first time with Dr. Marwa, she wanted to ask about previous information and wanted clarification regarding her condition. After leaving the doctor's office, she returned to ask her about some details of the treatment plan. The doctor replied, \"It's up to you, see what you want me to do.\" There was a lack of clarity in the treatment plan. I request clarification of the treatment plan and clarity in the answers.","No response","Patient",{"$nulls":4},"رهف علي العنزي",0,{"$f":"BK14/BK15","v":{"v":0,"d":"0%"}},0,0,0,0,{"$f":"BM14+BN14+BO14+BP14","v":0},{"$nulls":14},3085,30081929,"مراجع","العيادات الخارجية","الإداري","قسم الأمن","2024-10-26T12:53:00","رهف علي العنزي","More than 72 Hours"]
[null,13,3024,30130322,"مراجع","العيادات الخارجية","الإداري","قسم المالية","2024-10-13T10:52:00","رهف علي العنزي","More than 72 Hours","2024-10-13","10:52:00","رهف العنزي","2024-10-13","10:52:00","2024-10-14","11:10:00","رهف العنزي","2024-10-14","11:11:00","رهف العنزي",1.0131944444437977,"2024-10-15","13:55:00","ابرار الشمري",1.1138888888890506,"2024-10-16","10:47:00","رهف العنزي",0.8694444444481633,"2024-10-16","15:52:00","ابرار الشمري","No Response ",2.195138888891961,{"$nulls":3},-45579.46597222222,"2024-10-16","11:24:00",2.009027777778101,"2024-11-05","12:00:00","ابرار الشمري",22.034027777779556,null,"KHALIL AHMED","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","تم التواصل معي من قبل قسم الماليه فور نقلي إلى وحدة العنايه المشدده وطلبهم بإفراغ غرفتي علما انها مدفوعه .. واستمرت خطابات المبالغ الماليه والمطالبات والاتصالات وتم ابلاغي انه لن يتم استكمال العلاج ولم استطع صرف اي دواء او مسكن بسبب هذا علماً باني كنت في حالة غير مستقرة وقتها ولم يتم مراعاتي كمريضة .. ","I was contacted by the finance department immediately after I was transferred to the intensive care unit and they asked me to vacate my room, even though it was paid for. Letters regarding financial amounts, demands, and calls continued, and I was informed that the treatment would not be completed. I was unable to obtain any medication or painkiller because of this, even though I was in an unstable condition at the time and I was not taken care of as a patient.","No response","Patient",{"$nulls":4},"Total",{"$f":"BK12+BK13+BK14","v":5},{"v":1,"d":"100%"},2,2,1,0,5,{"$nulls":14},3096,30031474,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-10-30T12:40:00","رهف علي العنزي","More than 72 Hours"]
[null,14,3024,30130322,"مراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2024-10-13T15:43:00","رهف علي العنزي","More than 72 Hours","2024-10-13","10:52:00","رهف العنزي","2024-10-13","15:43:00","2024-10-14","11:10:00","رهف العنزي","2024-10-14","11:10:00","رهف العنزي",0.8104166666671517,"2024-10-15","13:55:00","ابرار الشمري",1.1145833333284827,"2024-10-16","15:52:00","ابرار الشمري",1.0812500000029104,"2024-10-16","15:52:00","ابرار الشمري","No Response ",2.195833333331393,"2024-11-05","12:07:00","ابرار الشمري",22.039583333331393,null,null,-45579.46527777778,{"$nulls":3},-45579.46527777778,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","بعد العملية، أهملني طاقم التمريض في وحدة العناية المركزة. ضغطتُ على الزر عدة مرات عندما احتجتُ للمساعدة للذهاب إلى الحمام، ولم أتلقَّ أي رد. وعندما جاءت الممرضة، وضعت الأكياس على السرير وطلبت مني وضع الأكياس الملطخة بالدماء فيها دون أي مساعدة. قالت للممرضة الأخرى: \"إذا أرادت الذهاب إلى الحمام، فسآخذها غدًا\". ضغطتُ على الزر مرتين عندما شعرتُ بدوار، ولم أتلقَّ أي مساعدة، وتبين لاحقًا أنه انخفاض في ضغط الدم، ولم أتلقَّ أي تنبيه منهم. قالوا لي: \"راجعوا ملفي للاطلاع على الحالة\". عندما كنتُ أعاني من نزيف، طلبتُ من الممرضات استدعاء الطبيب، فأخبرنني أنه قادم. وعندما جاء الطبيب لاحقًا، أخبرني أنه لم يكن يعلم باستمرار النزيف، مما يعني أنهن لم يخبرنه. لاحظتُ أيضًا أن الممرضات كنَّ يُحقنّني بالإبر دون ارتداء قفازات، وأن المكان لم يكن نظيفًا.","The nursing in ICU were neglecting me after the surgery , I press the button many times when I need help to go to the bathroom and no response from them , and when the nurse came she put the bags on the bed and asked me to put the bloody bags in it with no help .. \nShe said to the other nurse “ if she want to go to the bathroom I will take her tomorrow “ , I pressed the button twice when I felt dizzy with no help which turned out to be low blood pressure with zero help or notice from them “ check my file to see the case ” \nWhen I had bleeding I asked the nurses to call the doctor and they said he is coming and after the doctor came later  he told me he did not know that the bleeding is continuing which means they did not tell him  ..\nI also note that nursing were injecting needles without any gloves and the place was not clean .. ","No response","Patient",{"$nulls":15},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},3102,30051586,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-10-30T21:19:00","امال ماهل القحطاني","72 Hours",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,15,3031,30349929,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المخ والأعصاب","2024-10-13T19:09:00","رهف علي العنزي","48 Hours","2024-10-13","18:49:00","رهف العنزي","2024-10-13","19:09:00","2024-10-13","19:49:00","رهف العنزي","2024-10-13","19:49:00","رهف العنزي",0.02777777777373558,"2024-10-14","11:16:00","رهف العنزي",0.6437500000029104,"2024-10-14","16:35:00","ابرار الشمري",0.2215277777722804,{"$nulls":4},-45578.825694444444,{"$nulls":3},-45578.825694444444,"2024-10-14","12:48:00",0.7076388888890506,"2024-10-15","15:53:00","رهف العنزي",1.836111111115315,null,"14691-MAHFOOD ABDULLAH SAEED ","Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","أنا لدي 5 كسور في الفقرات بالعامود الفقري قمت بمراجعة الدكتور محفوظ بالعيادة كنت ابحث عن خطة علاجية او احالة او حل واضح لكنه لم يشخص حالتي فقط قام بصرف مسكنات وحتى انه رأى الاشعة الرنين بشكل مستعجل  ولما قمت بالمناقشة معه حول اي خطة علاجية قال لي ( اعتذر منك عندي مرضى اخرين تقدر تتفضل ) هل هذا اسلوب مهني ؟ ومدة الموعد لاتقل عن 10 دقايق لم استفد من الموعد شي  اريد استرجاع المبلغ المالي الذي قمت بدفعه للكشفية لعدم افادتي واعطائي الوقت والتوضيح الكافي..","I have 5 fractures in the vertebrae of my spine. I consulted Dr. Mahfouz at the clinic, looking for a treatment plan, referral, or a clear solution, but he did not diagnose my condition. He only prescribed painkillers and even looked at the MRI scans hastily. When I discussed any treatment plan with him, he told me, \"I apologize, I have other patients, you can leave.\" Is this a professional approach? The appointment lasted no less than 10 minutes, and I did not benefit from the appointment at all. I want the money I paid for the consultation to be refunded because he did not provide me with sufficient information, time, or explanation.","Satisfied","Patient",{"$nulls":4},"CCHI",5,{"$f":"BK17/41","v":{"v":0.12195121951219512,"d":"12.20%"}},{"$nulls":8},"ابرار بندر الشمري",6,{"$f":"BV17/BV20","v":{"v":0.6,"d":"60%"}},4,2,0,0,{"$f":"BX17+BY17+BZ17+CA17","v":6},{"$nulls":3},3103,30249971,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-10-31T13:07:00","رهف علي العنزي","72 Hours",null,null,"ابرار بندر الشمري",1,{"$f":"CR17/CR20","v":{"v":0.1,"d":"10%"}},0,0,0,1,{"$f":"CT17+CU17+CV17+CW17","v":1}]
[null,16,3034,30315960,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2024-10-14T10:17:00","رهف علي العنزي","More than 72 Hours","2024-10-14","10:17:00","رهف العنزي","2024-10-14","10:17:00","2024-10-14","11:55:00","رهف العنزي","2024-10-14","11:57:00","رهف العنزي",0.06944444444525288,"2024-10-15","13:54:00","ابرار الشمري",1.0812500000029104,"2024-10-16","10:59:00","رهف العنزي",0.8784722222189885,"2024-10-17","15:41:00","رهف العنزي","No Response ",3.155555555553292,{"$nulls":3},-45579.49791666667,"2024-10-17","20:52:00",3.3715277777737356,"2024-11-05","12:06:00","ابرار الشمري",22.006249999998545,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","اثناء الولادة  وضعوا للمريضة طلق صناعي بدون علمها المسبق + إبرة الظهر تم ايقافها بوقت مبكر مع العلم ان المريضة كان بحاجتها لكن تم ايقافها .. مع تنويهي بشكر الطبيبة عزه بشير التي لم يوجد منها اي تقصير لكن محتوى الشكوى على الطبيبة التي كانت هناك اثناء الولادة قبلها. ","During childbirth, they administered artificial labor to the patient without her prior knowledge. The epidural was stopped early, even though the patient needed it. I would like to thank Dr. Azza Bashir, who did not fall short in any way, but the complaint is directed at the doctor who was present during the delivery before her.","No response","Patient",{"$nulls":15},"امال ماهل القحطاني",3,{"$f":"BV18/BV20","v":{"v":0.3,"d":"30%"}},1,0,1,1,{"$f":"BX18+BY18+BZ18+CA18","v":3},{"$nulls":3},3104,30348147,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2024-10-31T18:13:00","امال ماهل القحطاني","48 Hours",null,null,"امال ماهل القحطاني",1,{"$f":"CR18/CR20","v":{"v":0.1,"d":"10%"}},0,0,1,0,{"$f":"CT18+CU18+CV18+CW18","v":1}]
[null,17,3034,30315960,"ذوي المراجع","التنويم","الخدمات المساندة","قسم النظافة","2024-10-14T10:51:00","رهف علي العنزي","More than 72 Hours","2024-10-14","10:17:00","رهف العنزي","2024-10-14","10:51:00","2024-10-14","11:55:00","رهف العنزي","2024-10-14","11:57:00","رهف العنزي",0.045833333337213844,"2024-10-15","13:54:00","ابرار الشمري",1.0812500000029104,{"$nulls":3},-45580.57916666667,{"$nulls":4},-45579.49791666667,{"$nulls":3},-45579.49791666667,"2024-10-16","12:22:00",2.0173611111094942,"2024-10-19","15:38:00","رهف العنزي",5.153472222220444,null,null,"Management complaints","3. Institutional issues","3.2.Environment","3.2.2.Poor cleanliness/sanitizing","هذه الشكوى تهدف إلى تحسين جودة الخدمات المقدمة في مستشفاكم، فخدمات النظافة سيئة للغاية ولا يتم التنظيف، فقد مر يوم كامل ولم يأتِ أحد إلى غرفتنا، وكان الحمام غير نظيف.. آمل أن أجد المزيد من الاهتمام بصحة المرضى وأن يتم تنظيف الغرف بشكل متكرر.","This complaint is to raise the of quality for the services provided by your hospital , the housekeeping is so bad and they are not cleaning , a day went by and no one came to our room the bathroom was not clean ..i hope to find more care for the patients health and clean the rooms more often .  ","Satisfied","Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"رهف علي العنزي",1,{"$f":"BV19/BV20","v":{"v":0.1,"d":"10%"}},0,1,0,0,{"$f":"BX19+BY19+BZ19+CA19","v":1},{"$nulls":14},"رهف علي العنزي",8,{"$f":"CR19/CR20","v":{"v":0.8,"d":"80%"}},0,3,1,4,8]
[null,18,3035,2496592052,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-10-14T12:35:00","ابرار بندر الشمري","48 Hours","2024-10-14","12:35:00","ابرار الشمري","2024-10-14","12:35:00",{"$nulls":3},"2024-10-14","12:42:00","ابرار الشمري",0.004861111112404615,{"$nulls":3},-45579.52916666667,{"$nulls":3},0,{"$nulls":4},-45579.52916666667,{"$nulls":3},-45579.52916666667,"2024-10-14","21:07:00",0.3506944444452529,"2024-10-15","13:56:00","ابرار الشمري",1.0513888888890506,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","اثناء زيارتي للمستشفى لفتح ملف لاابني تمت إفادتي بعدم تغطية التامين علماً بإن بعد التواصل مع التامين افادوني بانه مغطى في مستشفى الحمادي . ","During my visit to the hospital to open a file for my son, I was informed that the insurance did not cover him, although after contacting the insurance company they informed me that he was covered at Al Hammadi Hospital.","Satisfied","Patient",{"$nulls":4},2,2,1,0,{"$nulls":7},"Total",{"$f":"BV17+BV18+BV19","v":10},{"v":0.9999999999999999,"d":"100%"},5,3,1,1,10,{"$nulls":14},"Total",{"$f":"CR17+CR18+CR19","v":10},{"$f":"CS17+CS18+CS19","v":{"v":1,"d":"100%"}},{"$f":"CT17+CT18+CT19","v":0},{"$f":"CU17+CU18+CU19","v":3},2,5,{"$f":"CX17+CX18+CX19","v":10}]
[null,19,3036,30350389,"وزارة الصحة","الطوارئ","الإداري","قسم الموافقات الطبية","2024-10-14T12:42:00","ابرار بندر الشمري","24 Hours","2024-10-14","12:42:00","ابرار الشمري","2024-10-14","12:42:00",{"$nulls":3},"2024-10-14","12:57:00","ابرار الشمري",0.010416666664241347,{"$nulls":3},-45579.53958333333,{"$nulls":3},0,{"$nulls":4},-45579.53958333333,{"$nulls":3},-45579.53958333333,"2024-10-14","14:39:00",0.07083333333866904,"2024-10-14","16:39:00","ابرار الشمري",0.15416666666715173,null,null,"Clinical complaints","1. Quality","1.4.Treatment","1.4.2 Treatment plan not followed","عدم استكمال الخطة العلاجية ( اجراء عملية ) دون توضيح الاسباب . ","Failure to complete the treatment plan (perform surgery) without explaining the reasons.","Satisfied","Patient",{"$nulls":4},{"$f":"BJ20/BK15","v":{"v":0.4,"d":"40%"}},{"$f":"BK20/BK15","v":{"v":0.4,"d":"40%"}},{"$f":"BL20/BK15","v":{"v":0.2,"d":"20%"}},{"$f":"BM20/BK15","v":{"v":0,"d":"0%"}}]
[null,20,3037,30350223,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-10-14T12:59:00","ابرار بندر الشمري","24 Hours","2024-10-14","12:59:00","ابرار الشمري","2024-10-14","12:59:00",{"$nulls":3},"2024-10-14","13:08:00","ابرار الشمري",6.2499999985448085E-3,{"$nulls":3},-45579.54722222222,{"$nulls":3},0,{"$nulls":4},-45579.54722222222,"2024-10-14","16:16:00","ابرار الشمري",0.13055555555183673,null,null,-45579.54722222222,{"$nulls":3},-45579.54722222222,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount"," تم الموافقه لدى مستشفى الحمادي من ٤ ايام ، و اليوم أنا في المستشفى و طلبوا مني افتح ملف و بعدها طلبوا مني اسجل كشفيه و دفعت ٣٣ ريال و من ثم حاول الدكتور يسويلي تحاليل علشان ادفع فقط و الان في الصيدليه طلبوا مني تدفع ٢٧٠ ريال ، طبعا هذا كله حسب إفادتهم انها سياسة المستشفى ، مع العلم أنا عندي موافقه سابقه و تم الفحص و إلى اخره ، برجاء اتخاذ الإجراء لللازم حيال ذلك . ","I was approved at Al Hammadi Hospital 4 days ago, and today I am at the hospital and they asked me to open a file and then they asked me to register for a consultation and I paid 33 riyals and then the doctor tried to do tests for me just so I would pay and now at the pharmacy they asked me to pay 270 riyals, of course all this according to their statement that it is the hospital’s policy, knowing that I have a previous approval and the examination was done and so on, please take the necessary action regarding this.","Satisfied","Patient",{"$nulls":15},"MOH",10,{"$f":"BV22/41","v":{"v":0.24390243902439024,"d":"24.39%"}},{"$nulls":8},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Patient’s relatives",10,{"$f":"CR22/41","v":{"v":0.24390243902439024,"d":"24.39%"}}]
[null,21,3037,30350223,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-10-14T12:59:00","ابرار بندر الشمري","48 Hours","2024-10-14","12:59:00","ابرار الشمري","2024-10-14","12:59:00",{"$nulls":3},"2024-10-14","13:09:00","ابرار الشمري",0.006944444445252884,{"$nulls":3},-45579.54791666667,{"$nulls":3},0,{"$nulls":4},-45579.54791666667,{"$nulls":3},-45579.54791666667,"2024-10-14","14:25:00",0.05277777777519077,"2024-10-15","13:53:00","ابرار الشمري",1.030555555553292,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount"," تم الموافقه لدى مستشفى الحمادي من ٤ ايام ، و اليوم أنا في المستشفى و طلبوا مني افتح ملف و بعدها طلبوا مني اسجل كشفيه و دفعت ٣٣ ريال و من ثم حاول الدكتور يسويلي تحاليل علشان ادفع فقط و الان في الصيدليه طلبوا مني تدفع ٢٧٠ ريال ، طبعا هذا كله حسب إفادتهم انها سياسة المستشفى ، مع العلم أنا عندي موافقه سابقه و تم الفحص و إلى اخره ، برجاء اتخاذ الإجراء لللازم حيال ذلك . ","I was approved at Al Hammadi Hospital 4 days ago, and today I am at the hospital and they asked me to open a file and then they asked me to register for a consultation and I paid 33 riyals and then the doctor tried to do tests for me just so I would pay and now at the pharmacy they asked me to pay 270 riyals, of course all this according to their statement that it is the hospital’s policy, knowing that I have a previous approval and the examination was done and so on, please take the necessary action regarding this.","Satisfied","Patient",{"$nulls":4},"In-Patient",1,{"$f":"BK23/BK26","v":{"v":0.2,"d":"20.00%"}},{"$nulls":19},"ابرار بندر الشمري",0,{"$f":"CG23/CG26","v":{"v":0,"d":"0%"}},0,0,0,0,{"$f":"CI23+CJ23+CK23+CL23","v":0}]
[3,22,3041,30292900,"ذوي المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2024-10-15T16:29:00","رهف علي العنزي","48 Hours","2024-10-15","11:55:00","رهف العنزي","2024-10-15","04:29:00","2024-10-19","11:58:00","رهف العنزي","2024-10-19","12:00:00","رهف العنزي",4.313194444446708,{"$nulls":3},-45584.5,{"$nulls":3},0,{"$nulls":4},-45584.5,{"$nulls":3},-45584.5,"2024-10-19","18:02:00",0.2513888888861402,"2024-10-21","09:18:00","رهف العنزي",1.8874999999970896,null,null,"Clinical complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","كان هناك موعد لوالدي الكبير في السن وبعد عناء القدوم تم اخبارنا بعد السؤال عن الطبيب محفوظ سعيد بان الموعد معه تم الغاءه لان لديه عمليات بدون سابق علمنا وبدون التواصل معنا من قبل المواعيد  ..","My elderly father had an appointment, and after the trouble of coming, we were informed, after asking about Dr. Mahfouz Saeed, that the appointment with him had been cancelled because he had surgeries, without our prior knowledge and without contacting us before the appointments.","Satisfied","Patient",{"$nulls":4},"Out-Patient",3,{"$f":"BK24/BK26","v":{"v":0.6,"d":"60.00%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"امال ماهل القحطاني",4,{"$f":"CG24/CG26","v":{"v":0.25,"d":"25%"}},0,1,1,2,{"$f":"CI24+CJ24+CK24+CL24","v":4},{"$nulls":3},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,23,3045,30331389,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-10-16T12:51:00","ابرار بندر الشمري","24 Hours","2024-10-16","12:51:00","ابرار الشمري","2024-10-16","12:51:00",{"$nulls":3},"2024-10-16","12:53:00","ابرار الشمري",1.3888888934161514E-3,{"$nulls":3},-45581.53680555556,{"$nulls":3},0,{"$nulls":4},-45581.53680555556,{"$nulls":3},-45581.53680555556,"2024-10-16","14:57:00",0.08611111110803904,"2024-10-16","15:13:00","ابرار الشمري",0.09722222221898846,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","عدم التجاوب بااصدار اشعار المراجعه . ","Failure to respond by issuing a review notice.","Satisfied","Patient",{"$nulls":4},"ER",1,{"$f":"BK25/BK26","v":{"v":0.2,"d":"20.00%"}},{"$nulls":8},5,3,1,1,{"$nulls":7},"رهف علي العنزي",12,{"$f":"CG25/CG26","v":{"v":0.75,"d":"75%"}},0,2,4,6,12,{"$nulls":3},0,3,2,5]
[null,24,3056,35108,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-10-19T13:39:00","رهف علي العنزي","48 Hours","2024-10-19","13:31:00","رهف العنزي","2024-10-19","13:39:00","2024-10-21","10:44:00","رهف العنزي","2024-10-21","10:45:00","رهف العنزي",1.8791666666656965,"2024-10-21","20:10:00","ابرار الشمري",0.3923611111167702,"2024-10-22","15:46:00","رهف العنزي",0.8166666666656965,"2024-10-22","15:46:00","رهف العنزي","No Response ",1.2090277777824667,{"$nulls":3},-45586.447916666664,"2024-10-21","13:25:00",0.11111111111677019,"2024-10-22","15:46:00","رهف العنزي",1.2090277777824667,null,"17216-NADER ABDULJALIL MUSTAFA ALHASANI ","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","الدكتور طلب ارفاق  الأشعه مع الموافقه على الخلع علماً ان التأمين اخبرني انه أعطى موافقه جزئية على الخلع مسبقاً , الأشعه كانت معي في جوالي وطلب مني ارسالها للمنسقه لإضافتها على النظام مع الموافقة وقت موعدي  وتم ارسالها و الإنتظار وقتها ل ثلاث ساعات و لم ترفع الموافقه و لم أدخل على الطبيب واعمل اي اجراء في ذلك الموعد الذي كانت مدته ساعة ,  اطالب بالرد والاعتذار من قبل المتسبب بالتأخير الذي حصل   ..","The doctor requested that the x-rays be attached to the consent for the extraction, noting that the insurance had informed me that it had already given partial consent for the extraction. The x-rays were on my phone and he asked me to send them to the coordinator to add them to the system along with the consent at the time of my appointment. They were sent, and I waited for three hours, but the consent was not uploaded, and I did not go in to see the doctor or do anything during that one-hour appointment. I demand a response and an apology from whoever caused the delay.","No response","Patient",{"$nulls":4},"Total",{"$f":"BK23+BK24+BK25","v":5},{"$f":"BL23+BL24+BL25","v":{"v":1,"d":"100%"}},{"$nulls":8},{"$f":"BU25/BV20","v":{"v":0.5,"d":"50%"}},{"$f":"BV25/BV20","v":{"v":0.3,"d":"30%"}},{"$f":"BW25/BV20","v":{"v":0.1,"d":"10%"}},{"$f":"BX25/BV20","v":{"v":0.1,"d":"10%"}},{"$nulls":7},"Total",{"$f":"CG23+CG24+CG25","v":16},{"$f":"CH23+CH24+CH25","v":{"v":1,"d":"100%"}},{"$f":"CI23+CI24+CI25","v":0},{"$f":"CJ23+CJ24+CJ25","v":3},5,8,{"$f":"CM23+CM24+CM25","v":16},{"$nulls":3},{"$f":"CQ25/CR20","v":{"v":0,"d":"0%"}},{"$f":"CR25/CR20","v":{"v":0.3,"d":"30%"}},{"$f":"CS25/CR20","v":{"v":0.2,"d":"20%"}},{"$f":"CT25/CR20","v":{"v":0.5,"d":"50%"}}]
[null,25,3054,20115638,"مراجع","التنويم","التمريض","تمريض قسم عمليات الولادة","2024-10-20T05:22:00","رهف علي العنزي","More than 72 Hours","2024-10-19","11:35:00","رهف العنزي","2024-10-20","05:22:00","2024-10-20","16:14:00","رهف العنزي","2024-10-20","16:16:00","رهف العنزي",0.45416666666278616,"2024-10-21","14:22:00","رهف العنزي",0.9208333333372138,"2024-10-22","15:12:00","ابرار الشمري",1.0347222222189885,"2024-10-22","15:12:00","ابرار الشمري","No Response ",1.9555555555562023,{"$nulls":3},-45585.677777777775,"2024-10-24","11:11:00",3.788194444445253,"2024-10-26","18:27:00","ابرار الشمري",6.09097222222772,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.3.Rough treatment","وصلتُ إلى المستشفى للولادة في العاشر من أكتوبر، وتعرضتُ لمعاملة قاسية من قِبل الممرضات اللواتي كنّ يضربن بطني أثناء المخاض، مما أدى إلى هبوط المثانة. كان من المفترض أن يضعن قسطرة بولية قبل ذلك لتفريغ المثانة، لكنهن لم يفعلن، مما سبب لي ألمًا جسديًا ونفسيًا. مرفق صورة للكدمات التي ظهرت على بطني بعد الولادة. آمل أن يُحاسب المسؤولون عن هذا الفعل، وأطالب بتعويض مادي ونفسي عن الذعر والألم الذي عانيتُ منه.","I came to the hospital for delivery on October 10, and I was treated harshly by the nursing who were  beating my stomach at the time of labor , which led to my bladder being prolapsed . They also had to put a catheter before that to empty urine from the bladder, but they did not do this, causing me physical and psychological pain by that . A picture of the abdominal bruises after labor is attached. I hope who ever is the reason to be  held accountable and and i demand meterial and psychological compensations as a result of the panic and pain I suffered. ","Satisfied","Patient",{"$nulls":4},"Medical",0,{"$f":"BK27/BK31","v":{"v":0,"d":"0.00%"}}]
[4,26,3067,30341776,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة لحديثي الولادة","2024-10-22T15:16:00","ابرار بندر الشمري","48 Hours","2024-10-22","15:16:00","ابرار الشمري","2024-10-22","15:16:00",{"$nulls":3},"2024-10-22","15:33:00","ابرار الشمري",0.011805555557657499,"2024-10-22","21:03:00","ابرار الشمري",0.22916666666424135,{"$nulls":3},-45587.87708333333,{"$nulls":4},-45587.64791666667,{"$nulls":3},-45587.64791666667,"2024-10-23","12:33:00",0.875,"2024-10-23","16:43:00","ابرار الشمري",1.0486111111094942,null,"16465-Dr TAGELDIN AHMED MAHMOUD","Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","اصدار شهادة وفاة بوفاة طبيعية وعند طلب تقرير مفصل لشهادة الوفاة موضح بإن الطفل كان يعاني من مشاكل والتقرير مختلف عن شهادة الوفاة  وعند اكال اجراءات الدفن مذكور لدى الاحوال سبب وفاة غير معروف . ","Issuing a death certificate for a natural death, and when a detailed report is requested for the death certificate, it is stated that the child was suffering from problems, and the report is different from the death certificate, and when the burial procedures are completed, the civil registry records the cause of death as unknown.","Satisfied","Patient",{"$nulls":4},"Admin",5,{"$f":"BK28/BK31","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"In-Patient",3,{"$f":"BV28/BV31","v":{"v":0.3,"d":"30.00%"}},{"$nulls":8},"Patients",16,{"$f":"CG28/41","v":{"v":0.3902439024390244,"d":"39.02%"}},{"$nulls":8},"In-Patient",3,{"$f":"CR28/CR31","v":{"v":0.3,"d":"30.00%"}}]
[null,27,3075,30255862,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة سمنة","2024-10-22T20:53:00","ابرار بندر الشمري","24 Hours","2024-10-22","20:53:00","ابرار الشمري","2024-10-22","20:53:00",{"$nulls":3},"2024-10-22","20:53:00","ابرار الشمري",0,{"$nulls":3},-45587.87013888889,{"$nulls":3},0,{"$nulls":4},-45587.87013888889,{"$nulls":3},-45587.87013888889,"2024-10-22","20:59:00",4.166666665696539E-3,"2024-10-22","20:59:00","ابرار الشمري",4.166666665696539E-3,null,"90228-MOHAMMAD   ABURAHMAH ","Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تاخير كتابة تقرير مفصل بالحالة من تاريخ 1/10/2024","Delay in writing a detailed case report from 1/10/2024","Satisfied","Patient",{"$nulls":4},"Nursing",0,{"$f":"BK29/BK31","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Out-Patient",5,{"$f":"BV29/BV31","v":{"v":0.5,"d":"50.00%"}},{"$nulls":19},"Out-Patient",7,{"$f":"CR29/CR31","v":{"v":0.7,"d":"70.00%"}}]
[null,28,3078,30034582,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-10-23T18:37:00","امال ماهل القحطاني","More than 72 Hours","2024-10-23","18:37:00","امال القحطاني","2024-10-23","18:37:00",{"$nulls":3},"2024-10-23","19:03:00","امال القحطاني",0.018055555556202307,"2024-10-24","15:27:00","امال القحطاني",0.8500000000058208,"2024-10-26","09:45:00","امال القحطاني",1.7624999999970896,"2024-10-27","01:22:00","امال القحطاني","No Response ",3.2631944444437977,{"$nulls":3},-45588.79375,"2024-10-28","18:03:00",4.958333333335759,"2024-10-28","06:42:00","امال القحطاني",4.485416666670062,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تم الدخول للطوارئ في حالة ولادة وحضور الطبيبه ورد وتم التعامل مع زوجتي بطريقة غير مهنيه حيث ان المريضه بعد الانتظار الطويل طلبت التدخل الطبي السريع لعدم تحملها للالم وان كان هناك دفع رسوم لا مانع ولكن الطبيبه لم تكن مباليه وفي كل مره حضرت للمريضه تكون مشغوله بااستخدام الهاتف ولا تلقي للمريضه او لملاحظاتها وشكواها وبعد حضور الطبيبه المعالجه هاجر قامت بطلب النقل للعمليات القيصريه وابلغتنا ان الحاله خطره لاتستدعي الانتظار بعكس ماتم ذكره من قبل الطبيبه ورد لم يكن هناك اي احترافيه بالتعامل من قبلها ارجو التحقيق بالامر والافاده ..","My wife was admitted to the emergency room in labor. Dr. Ward was present, but she treated her unprofessionally. After a long wait, she requested urgent medical intervention because she couldn't bear the pain, and she was willing to pay a fee. However, Dr. Ward was indifferent. Every time she came to see the patient, she was busy using her phone and ignored the patient's comments and complaints. After Dr. Hajar arrived, she requested a transfer for a cesarean section and informed us that the situation was critical and didn't warrant waiting, contrary to what Dr. Ward had said. There was no professionalism in her handling of the situation. I request an investigation into this matter and a report on it.","Dissatisfied","Patient",{"$nulls":4},"Support Services",0,{"$f":"BK30/BK31","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"ER",2,{"$f":"BV30/BV31","v":{"v":0.2,"d":"20.00%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"ER",0,{"$f":"CR30/CR31","v":{"v":0,"d":"0.00%"}}]
[null,29,3074,30338086,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-10-23T23:51:00","ابرار بندر الشمري","More than 72 Hours","2024-10-22","20:37:00","ابرار الشمري","2024-10-23","23:51:00","2024-10-26","17:26:00","ابرار الشمري","2024-10-26","17:26:00","ابرار الشمري",2.7326388888905058,"2024-10-27","14:47:00","ابرار الشمري",0.8895833333299379,"2024-10-31","19:33:00","ابرار الشمري",4.198611111110949,"2024-10-31","19:34:00","ابرار الشمري","No Response ",5.088888888887595,{"$nulls":3},-45591.72638888889,"2024-10-27","16:52:00",0.976388888884685,"2024-11-05","11:56:00","ابرار الشمري",9.770833333328483,null,"FAHAD ALHARBI - PHLIPOTOMY","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication","عدم الشرح والتوضيح من قبل اخصائي المختبر لتعليماات شرب المحلول ( مما ادى الى استفراغ وضيق بالتنفس) \nبالاضافة الى اسلوب الاخصائي غير مهني . ","The lab technician failed to provide clear instructions on how to drink the solution (leading to vomiting and shortness of breath).\n\nFurthermore, the technician's behavior was unprofessional.","No response","Patient",{"$nulls":4},"Total",{"$f":"BK27+BK28+BK29+BK30","v":5},{"$f":"BL27+BL28+BL29+BL30","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"BV28+BV29+BV30","v":10},{"$f":"BW28+BW29+BW30","v":{"v":1,"d":"100%"}},{"$nulls":8},0,3,5,8,{"$nulls":7},"Total",{"$f":"CR28+CR29+CR30","v":10},{"$f":"CS28+CS29+CS30","v":{"v":1,"d":"100%"}}]
[null,30,3079,30130322,"وزارة الصحة","التنويم","الإداري","قسم الخدمة الإجتماعية","2024-10-24T14:06:00","ابرار بندر الشمري","24 Hours","2024-10-24","14:06:00","ابرار الشمري","2024-10-24","14:06:00",{"$nulls":3},"2024-10-24","14:18:00","ابرار الشمري",8.333333331393078E-3,{"$nulls":3},-45589.59583333333,{"$nulls":3},0,{"$nulls":4},-45589.59583333333,{"$nulls":3},-45589.59583333333,"2024-10-24","15:12:00",0.03749999999854481,"2024-10-24","20:41:00","ابرار الشمري",0.26597222222335404,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","رفض المستشفى بالتحويل لمستشفى اخر وعدم استكمال الخطة العلاجية وطلب تكاليف العلاج او الخروج . ","The hospital refused to transfer me to another hospital, failed to complete the treatment plan, and demanded payment for treatment or discharge.","Neutral","Patient",{"$nulls":15},"Medical",5,{"$f":"BV32/BV36","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},{"$f":"CF31/CG26","v":{"v":0,"d":"0%"}},{"$f":"CG31/CG26","v":{"v":0.1875,"d":"19%"}},{"$f":"CH31/CG26","v":{"v":0.3125,"d":"31%"}},{"$f":"CI31/CG26","v":{"v":0.5,"d":"50%"}},{"$nulls":7},"Medical",5,{"$f":"CR32/CR36","v":{"v":0.5,"d":"50.00%"}}]
[null,31,3080,30351523,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-10-24T15:27:00","امال ماهل القحطاني","72 Hours","2024-10-24","15:27:00","امال القحطاني","2024-10-24","15:27:00",{"$nulls":3},"2024-10-24","16:07:00","امال القحطاني",0.02777777777373558,"2024-10-26","09:44:00","امال القحطاني",1.734027777776646,{"$nulls":3},-45591.40555555555,{"$nulls":4},-45589.67152777778,{"$nulls":3},-45589.67152777778,"2024-10-26","11:37:00",1.8125,"2024-10-27","01:20:00","امال القحطاني",2.384027777778101,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","تم الحضور و طلب الدخول على استشاري وبعد الدخول تبين انه اخصائي ليس كما ذكر لي بعد الدخول للعياده وطلب تحاليل شامله لي ولاولادي لم يتم اضافة جميع التحاليل المطلوبه علما اني بعد الانتظار الطويل لطلب الموافقه لم يتم حضور الموافقه الا على بعض التحاليل  وتم رفض الباقي تمت العوده بعد ذلك لمدير العيادات والتوضيح له وطلب الغاء الكشفيه والغاء جميع الموافقات التي تمت لبعض التحاليل لعدم رغبتي بااكمال الاجرءات داخل المستشفى حيث تم رفض الالغاء وضرورة اكمال باقي الاجراءات لديهم وهذا غير مقبول ارجو التحقيق والافاده ..","I went to the clinic and requested to see a consultant. Upon entering, it turned out he was a specialist, not as I had been told. After entering the clinic, he ordered comprehensive tests for me and my children, but not all the required tests were added. Despite waiting a long time for approval, approval was only granted for some of the tests, and the rest were rejected. I then went back to the clinic manager, explained the situation, and requested that the consultation and all approvals for some of the tests be canceled, as I did not want to complete the procedures at the hospital. However, the cancellation was refused, and I was told I had to complete the remaining procedures there. This is unacceptable. I request an investigation and clarification.","Dissatisfied","Patient",{"$nulls":15},"Admin",5,{"$f":"BV33/BV36","v":{"v":0.5,"d":"50.00%"}},{"$nulls":19},"Admin",3,{"$f":"CR33/CR36","v":{"v":0.3,"d":"30.00%"}}]
[null,32,3081,30133551,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-10-24T16:15:00","امال ماهل القحطاني","72 Hours","2024-10-24","16:15:00","امال القحطاني","2024-10-24","16:15:00",{"$nulls":3},"2024-10-24","16:28:00","امال القحطاني",0.009027777778101154,"2024-10-26","09:44:00","امال القحطاني",1.7194444444394321,"2024-10-27","01:21:00","امال القحطاني",0.6506944444481633,"2024-10-27","01:22:00","امال القحطاني","No Response ",2.3708333333270275,{"$nulls":3},-45589.686111111114,null,null,-45589.686111111114,{"$nulls":3},-45589.686111111114,null,"12978-MARWA OSMAN ZAKI ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care"," اتوجه بالشكوى على الدكتورة مروى زكي واطلب التعويض النفسي والمادي حيث انه بعد خروجي من المستشفى  وبعد العملية تم عمل خياطة بطريقه واضحه جدا ولم اكن راضيه وابلغت الطبيبه بذلك ولكن لم تكن مباليه به واعتقدت ان ذلك فقط على الشكل الخارجي وليس له اعراض او عواقب صحيه فيما بعد حضرت للمراجعة ولم تهتم بالمنظر الخارجي وعند حملي الثاني من بدايته لنهاية انا تعبانه وتم اجباري  بالنوم على الظهر ومنع من الحركة\nكل الوقت فكانت المشيمة في اخطر حالاتها حيث قمت بالفحص في اكثر من مستشفى ولدى اكثر من طبيب والجميع اجمعوا على وجود احتمال كبير بالنزيف حتى الموت وقمت بالتوقيع على ذلك  لدى اكثر من مستشفى وبعد توجهي لعدة اطباء في مستشفيات مختفلة ايضا الجميع يرفضون حالتي لصعوبتها وتم استقبال حالتي من رئيس قسم النساء د سلمان في مدينة الملك فهد الطبية وقام بعمليتي مع عدة استشاريين وقبل ادخل العملية وقعت على ازالة الرحم والمبايض واحتمال الوفاة وكنت محطمة نفسيا ووقت العملية حصل لي نزيف شديد وتم استئصال الجزء التعبان من الخياطة السابقة (خياطة دكتورة مروى ) وعند الخروج  من العملية اتفق جميع الاستشاريين ان كل المصاعب اللي مريت فيها بسبب الخياطه السباقه لي  ووجود توسع وتباعد في الانسجة مما جعل الرحم خفيف جدًا ويتمزق والحمدالله ربي سلمني وسلم طفلتي ولكن الان تم منعي من الحمل\nوالرحم عندي به مشاكل  وانا اعاني نفسيا وجسديا بسبب اهمال سابق او عدم مبالاه كم قبل الطبيبه .. ارجو التحقيق والافاده باقرب وقت ...","I am filing a complaint against Dr. Marwa Zaki and requesting psychological and financial compensation. After my discharge from the hospital following the procedure, the stitching was done in a very noticeable way, which I was dissatisfied with. I informed the doctor of this, but she disregarded it, believing it was merely cosmetic and had no symptoms or health consequences. Later, when I returned for a follow-up appointment, she still didn't care about the appearance. During my second pregnancy, I was unwell from beginning to end and was forced to lie on my back and prevented from moving. The placenta was in a critical condition. I consulted with several hospitals and doctors, all of whom agreed on a high risk of hemorrhage and even death. I signed consent forms at multiple hospitals to this effect. After consulting with several other doctors at different hospitals, they all refused to consider my case due to its complexity. Finally, Dr. Salman, the head of the obstetrics and gynecology department at King Fahd Medical City, accepted my case and performed the surgery with several consultants. Before the operation, I signed consent forms for the removal of my uterus and ovaries, acknowledging the risk of death. I was psychologically devastated. During the surgery, I experienced severe bleeding, and the problematic part of the previous stitching (Dr. Marwa's stitching) was removed. Upon leaving the operating room, all the consultants agreed that all the difficulties I experienced were due to the previous stitching and the resulting tissue expansion and separation, which made my uterus very fragile and prone to rupture. Thank God, I and my baby survived, but now I am unable to conceive. My uterus has problems, and I am suffering both psychologically and physically due to the previous negligence or lack of concern shown by the doctor. I request an investigation and a response as soon as possible.","No response","Patient",{"$nulls":15},"Nursing",0,{"$f":"BV34/BV36","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"In-Patient",3,{"$f":"CG34/CG37","v":{"v":0.1875,"d":"18.75%"}},{"$nulls":8},"Nursing",1,{"$f":"CR34/CR36","v":{"v":0.1,"d":"10.00%"}}]
[null,33,3082,30099044,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2024-10-26T09:44:00","امال ماهل القحطاني","More than 72 Hours","2024-10-26","09:44:00","امال القحطاني","2024-10-26","09:44:00","2024-10-26","10:45:00","امال القحطاني","2024-10-26","10:50:00","امال القحطاني",0.045833333337213844,"2024-10-27","01:21:00","امال القحطاني",0.6048611111109494,"2024-10-27","01:21:00","امال القحطاني",0,"2024-10-27","01:22:00","امال القحطاني","No Response ",0.6055555555503815,{"$nulls":3},-45591.45138888889,"2024-10-26","11:05:00",0.010416666664241347,"2024-11-02","22:06:00","امال القحطاني",7.469444444439432,null,null,"Clinical complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","تم الاتصال اليوم الساعه 8:14 صباحا وطلب موعد بعياده النساء مع د. عزه، وأفادت الموظفه بعدم وجود موعد\nويمكن الحضور الساعه ٩ وطلب انتظار، وعند القدوم افادوني الاستقبال بتعذر استقبال الانتظار  وانه لا يوجد لديها انتظار !!!!\nلا يوجد اي تنسيق من قبل قسم المواعيد مع العيادات او التاكد قبل افادة المراجع وتضيع وقته بالحضور للمستشفى ","I called today at 8:14 AM to request an appointment with Dr. Azza at the women's clinic. The receptionist informed me that there were no appointments available.\n\nShe suggested I come at 9:00 AM and ask to wait. However, upon arrival, the receptionist told me they couldn't accept waiting lists and that there were no available appointments!\n\nThere is no coordination whatsoever between the appointments department and the clinics, nor is there any confirmation before informing patients and wasting their time by making them come to the hospital.","No response","Patient",{"$nulls":15},"Support Services",0,{"$f":"BV35/BV36","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Out-Patient",13,{"$f":"CG35/CG37","v":{"v":0.8125,"d":"81.25%"}},{"$nulls":8},"Support Services",1,{"$f":"CR35/CR36","v":{"v":0.1,"d":"10.00%"}}]
[null,34,3085,30081929,"مراجع","العيادات الخارجية","الإداري","قسم الأمن","2024-10-26T12:53:00","رهف علي العنزي","More than 72 Hours","2024-10-26","12:53:00","رهف العنزي","2024-10-26","12:53:00","2024-10-26","14:07:00","رهف العنزي","2024-10-26","14:08:00","رهف العنزي",0.052083333328482695,"2024-10-27","00:47:00","رهف العنزي",0.4437499999985448,{"$nulls":3},-45592.032638888886,{"$nulls":4},-45591.58888888889,{"$nulls":3},-45591.58888888889,"2024-10-27","17:09:00",1.125694444446708,"2024-10-30","15:35:00","رهف العنزي",4.060416666667152,{"$nulls":6},"في تمام الساعة التاسعة والنصف تفاجئت برجل الامن عند باب الغرفة و معه ممرضات الحضانه لأخذ المولود\nخارج الغرفة رغماً عني حيث قال رجل الامن انا امثل الدولة واخذ الطفل مع الممرضات لتسليمه لوالده ومكث الطفل مع والده قرابه الدقيقة واعاد الطفل الينا وعند ما خرج الامن خرج ابني سليمان بعدهم وشاهد الزوج عند جهاز الصراف يسلم رجل الامن مبلغ مالي وتم اخذ رقم هاتف الامن من قبل الزوج كنت في غرفة ٤١٤٥, اطالب بفتح تحقيق مع رجل الامن و الرجوع لمشاهد الكاميرات لاثبات حدوث الواقعة وافادة عما حصل..","At 9:30, I was surprised to find a security guard at the door of my room, accompanied by nursery nurses, taking my newborn out of the room against my will. The guard said he represented the state and took the baby with the nurses to hand him over to his father. The baby stayed with his father for about a minute before being returned to us. After the guard left, my son Suleiman followed them out and saw my husband at the ATM handing the guard money. My husband took down the guard's phone number. I was in room 4145. I demand an investigation into the incident involving the guard and a review of the security camera footage to confirm what happened.","Satisfied","Patient",{"$nulls":15},"Total",{"$f":"BV32+BV33+BV34+BV35","v":10},{"$f":"BW32+BW33+BW34+BW35","v":{"v":1,"d":"100%"}},{"$nulls":8},"ER",0,{"$f":"CG36/CG37","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Total",{"$f":"CR32+CR33+CR34+CR35","v":10},{"$f":"CS32+CS33+CS34+CS35","v":{"v":1,"d":"100%"}}]
[null,35,3087,30342313,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2024-10-27T17:14:00","ابرار بندر الشمري","48 Hours","2024-10-27","17:14:00","ابرار الشمري","2024-10-27","17:14:00",{"$nulls":3},"2024-10-27","17:23:00","ابرار الشمري",0.006250000005820766,"2024-10-28","17:55:00","ابرار الشمري",1.0222222222218988,{"$nulls":3},-45593.74652777778,{"$nulls":4},-45592.72430555556,{"$nulls":3},-45592.72430555556,"2024-10-28","11:38:00",0.7604166666642413,"2024-10-28","17:55:00","ابرار الشمري",1.0222222222218988,null,"4829-JIHAD ABDULBARY ALOWISH ","Clinical complaints","4. Accessibility","4.1.Access","4.1.4.Appointment delay","تم الحضور على الموعد وكان موعد موكد 8:50 وتم رفض استقبالنا من قبل الدكتور قبل تمام الساعه 9:00","We arrived on time for the confirmed appointment at 8:50, but the doctor refused to see us before 9:00.","Dissatisfied","Patient",{"$nulls":26},"Total",{"$f":"CG34+CG35+CG36","v":16},{"$f":"CH34+CH35+CH36","v":{"v":1,"d":"100%"}}]
[5,36,3096,30031474,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-10-30T12:40:00","رهف علي العنزي","More than 72 Hours","2024-10-30","12:31:00","رهف العنزي","2024-10-30","12:40:00","2024-10-30","13:22:00","رهف العنزي","2024-10-30","13:22:00","رهف العنزي",0.029166666659875773,"2024-10-30","13:23:00","رهف العنزي",6.944444467080757E-4,"2024-10-31","19:43:00","رهف العنزي",1.2638888888905058,{"$nulls":4},-45595.55694444444,{"$nulls":3},-45595.55694444444,"2024-10-31","12:05:00",0.9465277777781012,"2024-11-03","20:31:00","رهف العنزي",4.297916666670062,null,"11043-MOHAMMED SAMEER AL RAHHAL ","Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","الطبيب تحدث بأسلوب سيء معي كمريض ، حيث اني اشرت للطبيب ان موعدي الساعة  12:10 و اني تاخرت بالدخول بسبب إدخال المرضى بغير موعد حيث من يأتي يطرق الباب ويدخل ومن لديهم موعد مؤكد  في الخارج بانتظار الممرضة للنداء و استاء من ذلك علماً اني خرجت من العيادة بدون الاستفاده من موعدي  , اتمنى اتخاذ الإجراء اللازم والافادة..","The doctor spoke to me in a bad manner as a patient, as I pointed out to the doctor that my appointment was at 12:10 and that I was late to enter because patients without appointments were being admitted, as whoever came knocked on the door and entered, while those with confirmed appointments were outside waiting for the nurse to call them, and I was upset about that, knowing that I left the clinic without benefiting from my appointment. I hope that the necessary action will be taken and that I will be informed.","Dissatisfied","Patient",{"$nulls":26},"Medical",8,{"$f":"CG38/CG42","v":{"v":0.5,"d":"50.00%"}}]
[null,37,3100,1507203,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الأمن","2024-10-30T16:58:00","رهف علي العنزي","48 Hours","2024-10-30","16:46:00","رهف العنزي","2024-10-30","16:58:00","2024-10-31","18:12:00","امال القحطاني","2024-10-31","18:38:00","امال القحطاني",1.0694444444452529,"2024-11-02","10:04:00","رهف العنزي",1.6430555555562023,"2024-11-02","18:57:00","ابرار الشمري",0.3701388888875954,"2024-11-02","18:58:00","ابرار الشمري","No Response ",2.0138888888905058,{"$nulls":3},-45596.77638888889,"2024-11-03","09:46:00",2.6305555555591127,"2024-11-02","15:51:00","ابرار الشمري",1.8840277777781012,null,null,"Management complaints","3. Institutional issues","3.1.Administrative Policies and\nProcedures","3.1.3.Facility guidelines compliance"," اعتراض عائله مع وجود مريض احتياجات خاصة من الوقوف بالموقف المخصص مع العلم بوجود سيارات اغلقت بشكل كامل بوابه الدخول يتوجب التعامل مع المراجعين وتقدير حالات الاحتياجات الخاصه والتنويه على القيام بالتحقق من السيارات المتوقفه انها عائدة لاحتياجات خاصه بدلا من ملاحقه المرضى بشكل غير عقلاني ولايليق بالمستشفى","A family with a patient with special needs objected to parking in the designated spot, despite the fact that other cars had completely blocked the entrance gate. Patients should be treated with consideration and respect for those with special needs. The staff should verify that parked cars belong to individuals with special needs, rather than pursuing patients irrationally and in a manner unbecoming of the hospital.","Satisfied","Patient",{"$nulls":26},"Admin",5,{"$f":"CG39/CG42","v":{"v":0.3125,"d":"31.25%"}}]
[null,38,3097,30352349,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة لحديثي الولادة","2024-10-30T20:36:00","رهف علي العنزي","72 Hours","2024-10-30","15:39:00","رهف العنزي","2024-10-30","20:36:00","2024-10-31","14:42:00","رهف العنزي","2024-10-31","14:43:00","رهف العنزي",0.7548611111124046,"2024-11-02","18:50:00","ابرار الشمري",2.171527777776646,"2024-11-02","18:57:00","ابرار الشمري",0.004861111112404615,"2024-11-02","18:57:00","ابرار الشمري","No Response ",2.1763888888890506,{"$nulls":3},-45596.61319444444,"2024-11-01","14:34:00",0.9937500000014552,{"$nulls":3},-45596.61319444444,null,"16465-Dr TAGELDIN AHMED MAHMOUD","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  Harassment","6.2.1.Inappropriate/aggressive behavior"," قيل لي بان حالة المريض غير حرجة وعند طلبي لتخريج المريض قام بتغير كلامة وقال كلام جارح  اثر في نفسيتي ومعنوياتي مفاده  ابنك كله تشوهات من راسه حتى رجليه   بالاضافة الى وجود .١تشخيص خاطئ للمريض .٢تنويم المريض واعطاء ادوية غير لازمة للمريض ٣كتابة تقارير غير صحيحة عن حالة المريض علما ان التشخيص الخاطئ ادى الى نزول وزن الرضيع .. اطالب بالتعويض و الافادة .","I was told that the patient's condition was not critical, but when I asked for the patient to be discharged, he changed his story and said hurtful things that affected my morale and psyche, saying that my son was completely deformed from head to toe, in addition to: 1. A misdiagnosis of the patient. 2. The patient was admitted and given unnecessary medications. 3. Incorrect reports were written about the patient's condition, knowing that the misdiagnosis led to the infant losing weight. I demand compensation and a statement.","No response","Patient",{"$nulls":26},"Nursing",3,{"$f":"CG40/CG42","v":{"v":0.1875,"d":"18.75%"}}]
[null,39,3102,30051586,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-10-30T21:19:00","امال ماهل القحطاني","72 Hours","2024-10-30","20:44:00","امال القحطاني","2024-10-30","21:19:00","2024-10-31","18:13:00","امال القحطاني","2024-10-31","18:38:00","امال القحطاني",0.8881944444437977,"2024-11-02","17:14:00","امال القحطاني",1.9416666666656965,"2024-11-02","18:58:00","ابرار الشمري",0.07222222222480923,"2024-11-02","18:58:00","ابرار الشمري","No Response ",2.0138888888905058,{"$nulls":3},-45596.77638888889,"2024-11-02","21:38:00",2.125,"2024-11-02","21:43:00","امال القحطاني",2.1284722222262644,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","تم دفع فاتورة للفحص ولم يتم الابلاغ من قبل موظف الاستقبال بعدم تواجد الموظفه ، وعند التوجه للمختصة بعد الانتظار  افادت بعدم امكانية تنفيذ الخدمة اليوم بسبب انتهاء وقت عملها مع العلم تم دفع الفاتورة قبل انتهاء فترة الدوام للموظف لدي مهمة عمل و مظطر للسفر خارج الرياض ، قد يعيق تأخير التشخيص بالفحص لمشكلة الدوار على اتماممهمتي او قد يسبب لي ضرر بالعمل ","I paid for the examination, but the receptionist didn't inform me that the technician wasn't available. After waiting, I went to the technician, who stated that she couldn't provide the service that day because her shift had ended, even though I paid before the technician's shift ended. I have a work assignment and need to travel outside Riyadh; the delay in diagnosing my dizziness issue could hinder me from completing my assignment or even cause me harm at work.","Satisfied","Patient",{"$nulls":26},"Support Services",0,{"$f":"CG41/CG42","v":{"v":0,"d":"0.00%"}}]
[null,40,3103,30249971,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-10-31T13:07:00","رهف علي العنزي","72 Hours","2024-10-31","12:53:00","رهف العنزي","2024-10-31","13:07:00","2024-10-31","13:17:00","رهف العنزي","2024-10-31","13:19:00","رهف العنزي",8.333333331393078E-3,"2024-11-02","10:03:00","رهف العنزي",1.8638888888890506,{"$nulls":3},-45598.41875,{"$nulls":4},-45596.55486111111,{"$nulls":3},-45596.55486111111,"2024-11-02","10:45:00",1.8930555555562023,"2024-11-02","21:45:00","رهف العنزي",2.351388888891961,null,"11043-MOHAMMED SAMEER AL RAHHAL ","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","في زيارة لي  بيوم ١٠/٢٩ مع الطبيب الرحال قال انت تحتاج عمليه و بعد العمليه (تحتاج عشر جلسات) خلال شهرين و قلت اني سأفكر بالموضوع و ارد لك هل عندك رقم للتواصل اخبرني بان الممرضه ستتواصل معي غداً بنفس هذا الوقت  خرجت بعدها بساعه تقريبا اتصلت و سالت ان كنت اريد العملية قلت لا,  و اليوم اتفاجئ انه اتتني موافقه على العمليه وبعد تواصلي مع قسم الموافقات قالوا انت حضرت يوم ١٠/٣٠ ووافقت على العمليه.. علما ان الموضوع هذا ثاني مره و المره الاولى كانت مع الدكتور الكويكبي في عملية تثبيت نظر و رفضت و قدم لي طلب موافقه و تواصلت و الغيت الموافقه بنفسي , ابحث عن اعتذار من الطبيب و اتخاذ الاجراءات المناسبة من قبلكم .. ","During my visit on 10/29 with Dr. Al-Rahal, he said I needed surgery and that after the surgery (I would need ten sessions) over two months. I said I would think about it and get back to him. He told me I had a contact number and that the nurse would call me tomorrow at the same time. I left about an hour later and called to ask if I wanted the surgery. I said no. Today, I was surprised to find that I received approval for the surgery. After contacting the approvals department, they said I had come on 10/30 and agreed to the surgery. Note that this is the second time this has happened. The first time was with Dr. Al-Kuwaikibi for a vision stabilization procedure, which I refused. He submitted an approval request, and I contacted him and canceled the approval myself. I am seeking an apology from the doctor and for you to take the appropriate action.","Satisfied","Patient",{"$nulls":26},"Total",{"$f":"CG38+CG39+CG40+CG41","v":16},{"$f":"CH38+CH39+CH40+CH41","v":{"v":1,"d":"100%"}}]
[null,41,3104,30348147,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2024-10-31T18:13:00","امال ماهل القحطاني","48 Hours","2024-10-31","17:58:00","امال القحطاني","2024-10-31","18:13:00","2024-10-31","19:05:00","امال القحطاني","2024-10-31","19:14:00","امال القحطاني",0.04236111111094942,"2024-11-02","17:13:00","امال القحطاني",1.9159722222248092,{"$nulls":3},-45598.717361111114,{"$nulls":4},-45596.80138888889,{"$nulls":3},-45596.80138888889,"2024-11-02","16:47:00",1.897916666668607,"2024-11-02","18:19:00","امال القحطاني",1.9618055555547471,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","وصف لي طبيب العمود الفقري دكتور بديوي جلسات علاج طبيعي في هذا المشفى كونه قسم متطور عن غيره ،\nمع العلم اني اخضع لجلسات علاج طبيعي في مركز خارجي ، ولما بدات الجلسات هنا تفاجأت ان الجلسة مدتها\nعشرون دقيقة فقط وتحتوي جهازا واحدا فقط! وحتى جهاز الالترا ساوند لم يضعوه لي مع ان مدته ثلاث دقائق\nفقط ، ولما طلبت منهم ذلك قالوا لي هكذا يصير عليك دفع ثمن جلسة ثانية! مع العلم ان الجلسة في المراكز\nالخارجية فيها 4-5 اجهزة ومدتها 45 - 50 دقيقة قدمت شكوى لادارة العيادات واتصل بي مسؤول من قسم العلاج\nالطبيعي واخبرني ان معي الحق بان 20 دقيقة لا تكفي ولكن هذه هي سياسة المشفى!!! ما ذنبي انا اذا كانت سياسة المشفى غير عادلة والجلسة ليست كافية؟ اليس من حقي الطبي و العلاجي ان احصل على جلسة نظامية وعادله .\n ","My spine specialist, Dr. Badiwi, prescribed physiotherapy sessions at this hospital because it has a more advanced department than others.\n\nI was already receiving physiotherapy at an external center, and when I started the sessions here, I was surprised to find that each session was only 20 minutes long and included only one device! They didn't even provide the ultrasound machine, even though it only lasts three minutes.\nWhen I asked for it, they told me I would have to pay for a second session! Meanwhile, sessions at external centers include 4-5 devices and last 45-50 minutes. I filed a complaint with the clinic administration, and an official from the physiotherapy department contacted me and told me I was right that 20 minutes wasn't enough, but that this was the hospital's policy! What is my fault if the hospital's policy is unfair and the session isn't sufficient? Isn't it my medical and therapeutic right to receive a proper and fair session?","Satisfied","Hospital"]
[]
[]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average",{"$nulls":12},"Total Complaints",{"$f":"B59","v":41}]
[{"$nulls":4},"MOH",10,{"$f":"F47/F51","v":{"v":0.24390243902439024,"d":"24.39%"}},null,"Medical",null,null,"ابرار بندر الشمري",10,{"$f":"M47/M53","v":{"v":0.24390243902439024,"d":"24.39%"}},5,4,0,1,{"$f":"O48+P48+Q48+R48","v":{"v":1,"d":"100.00%"}},null,"ابرار بندر الشمري",1,{"$f":"V47/V50","v":{"v":0.0625,"d":"6.25%"}},9,{"$f":"X47/X50","v":{"v":0.36,"d":"36.00%"}},{"$f":"X47+V47","v":10},{"$nulls":5},16,{"$nulls":3},"ابرار بندر الشمري",{"$nulls":4},"عيادات النساء والولادة",4,{"$f":"AVERAGE(AR47:AX47)","v":{"v":53,"d":"53.00"}},11,117,31,{"$nulls":9},"Satisfaction Table"]
[{"$nulls":4},"CCHI",5,{"$f":"F48/F51","v":{"v":0.12195121951219512,"d":"12.20%"}},null,"عيادات النساء والولادة",4,null,"Percentage",null,null,{"$f":"O47/M47","v":{"v":0.5,"d":"50.00%"}},{"$f":"P47/M47","v":{"v":0.4,"d":"40.00%"}},{"$f":"Q47/M47","v":{"v":0,"d":"0.00%"}},{"$f":"R47/M47","v":{"v":0.1,"d":"10.00%"}},null,null,"امال ماهل القحطاني",2,{"$f":"V48/V50","v":{"v":0.125,"d":"12.50%"}},9,{"$f":"X48/X50","v":{"v":0.36,"d":"36.00%"}},{"$f":"X48+V48","v":11},{"$nulls":9},"امال ماهل القحطاني",{"$nulls":4},"عيادات جراحة الأنف وأذن وحنجرة",2,{"v":1.405,"d":"1.41"},0.93,1.88,{"$nulls":10},"Total Responces",41]
[{"$nulls":4},"Patients",16,{"$f":"F49/F51","v":{"v":0.3902439024390244,"d":"39.02%"}},null,"عيادات جراحة الأنف وأذن وحنجرة",2,null,"امال ماهل القحطاني",10,{"$f":"M49/M53","v":{"v":0.24390243902439024,"d":"24.39%"}},2,1,4,3,{"$f":"O50+P50+Q50+R50","v":{"v":1,"d":"100.00%"}},null,"رهف علي العنزي",12,{"$f":"V49/V50","v":{"v":0.75,"d":"75.00%"}},8,{"$f":"X49/X50","v":{"v":0.32,"d":"32.00%"}},{"$f":"X49+V49","v":20},{"$nulls":9},"رهف علي العنزي",{"$nulls":4},"وحدة العناية المركزة لحديثي الولادة",2,{"v":0.925,"d":"0.93"},0.87,0.98,{"$nulls":10},"Escalated Without Response",12]
["Week 1",7,null,null,"Patient relatives",10,{"$f":"F50/F51","v":{"v":0.24390243902439024,"d":"24.39%"}},null,"وحدة العناية المركزة لحديثي الولادة",2,null,"Percentage",null,null,{"$f":"O49/M49","v":{"v":0.2,"d":"20.00%"}},{"$f":"P49/M49","v":{"v":0.1,"d":"10.00%"}},{"$f":"Q49/M49","v":{"v":0.4,"d":"40.00%"}},{"$f":"R49/M49","v":{"v":0.3,"d":"30.00%"}},null,null,"Total",16,{"$f":"SUM(W47:W49)","v":{"v":0.9375,"d":"93.75%"}},25,{"$f":"SUM(Y47:Y49)","v":{"v":1.04,"d":"104.00%"}},{"$f":"Z48++Z47+Z49","v":41},{"$nulls":14},"أطباء الطوارئ",1,4.95,4.95,{"$nulls":11},"Closed Without Response",1]
["Week 2",14,null,null,"Total",{"$f":"F47+F48+F49+F50","v":41},{"$f":"G47+G48+G49+G50","v":{"v":1,"d":"100.00%"}},null,"أطباء الطوارئ",1,null,"رهف علي العنزي",21,{"$f":"M51/M53","v":{"v":0.5121951219512195,"d":"51.22%"}},0,6,5,10,{"$f":"O52+P52+Q52+R52","v":{"v":0.9999999999999999,"d":"100.00%"}},{"$nulls":6},{"$f":"Y50+W50","v":{"v":1.9775,"d":"197.75%"}},{"$nulls":14},"تنويم النساء والولادة",1,3.35,3.35,{"$nulls":11},"Satisfied",23]
["Week 3",4,null,null,"In-Patient",10,{"$f":"F52/F55","v":{"v":0.24390243902439024,"d":"24.39%"}},null,"تنويم النساء والولادة",1,null,"Percentage",null,null,{"$f":"O51/M51","v":{"v":0,"d":"0.00%"}},{"$f":"P51/M51","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$f":"Q51/M51","v":{"v":0.23809523809523808,"d":"23.81%"}},{"$f":"R51/M51","v":{"v":0.47619047619047616,"d":"47.62%"}},{"$nulls":13},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات الأسنان",1,{"v":0.1,"d":"0.10"},0.1,{"$nulls":11},"Neutral",1]
["Week 4",10,null,null,"Out-Patient",28,{"$f":"F53/F55","v":{"v":0.6829268292682927,"d":"68.29%"}},null,"عيادات الأسنان",1,null,"Total",{"$f":"M47+M49+M51","v":41},{"v":1,"d":"100.00%"},{"$f":"O47+O49+O51","v":7},{"$f":"P47+P49+P51","v":11},{"$f":"Q47+Q49+Q51","v":9},{"$f":"R47+R49+R51","v":14},{"$f":"O54+P54+Q54+R54","v":{"v":1,"d":"100.00%"}},{"$nulls":12},2,{"$nulls":3},"ابرار بندر الشمري",{"$nulls":4},"عيادات الأطفال",1,0.75,0.75,{"$nulls":11},"Dissatisfied",5]
["Week 5",6,null,null,"ER",3,{"$f":"F54/F55","v":{"v":0.07317073170731707,"d":"7.32%"}},null,"عيادات الأطفال",1,{"$nulls":4},{"$f":"O53/M53","v":{"v":0.17073170731707318,"d":"17.07%"}},{"$f":"P53/M53","v":{"v":0.2682926829268293,"d":"26.83%"}},{"$f":"Q53/M53","v":{"v":0.21951219512195122,"d":"21.95%"}},{"$f":"R53/M53","v":{"v":0.34146341463414637,"d":"34.15%"}},{"$nulls":17},"امال ماهل القحطاني",{"$nulls":4},"عيادات الجراحة العامة",1,0.14,0.14,{"$nulls":11},"No Response",12]
["Total",{"$f":"SUM(B50:B54)","v":41},null,null,"Total",{"$f":"F52+F53+F54","v":41},{"$f":"G52+G53+G54","v":{"v":1,"d":"100.00%"}},null,"عيادات الجراحة العامة",1,{"$nulls":25},"رهف علي العنزي",{"$nulls":4},"عيادات جراحة المخ والأعصاب",1,0.69,0.69,{"$nulls":11},"Satisfaction Rate",{"$f":"(BE51/BE48)*100","v":{"v":56.09756097560976,"d":"5610%"}}]
[{"$nulls":4},"Medical",18,{"$f":"F56/F60","v":{"v":0.43902439024390244,"d":"43.90%"}},null,"عيادات جراحة المخ والأعصاب",1,{"$nulls":30},"عيادات جراحة سمنة",1,{"v":0.0025,"d":"0.00"},0.0025,{"$nulls":11},"Response Rate",{"$f":"BE48/BE46","v":1}]
["1st Half",17,null,null,"Admin",18,{"$f":"F57/F60","v":{"v":0.43902439024390244,"d":"43.90%"}},null,"عيادات جراحة سمنة",1,{"$nulls":30},"قسم التخدير",1,4.64,4.64]
["2nd Half",24,null,null,"Nursing",4,{"$f":"F58/F60","v":{"v":0.0975609756097561,"d":"9.76%"}},null,"قسم التخدير",1,{"$nulls":21},"Total Escalated",16,{"$nulls":7},"قسم العلاج الطبيعي",1,1.89,1.89]
["Total",{"$f":"B57+B58","v":41},null,null,"Support Services",1,{"$f":"F59/F60","v":{"v":0.024390243902439025,"d":"2.44%"}},null,"قسم العلاج الطبيعي",1,{"$nulls":21},"Total Closed",2,{"$nulls":7},"قسم المختبر",1,0.97,0.97,{"$nulls":11},"The Rightful Side"]
[{"$nulls":4},"Total",{"$f":"F56+F57+F58+F59","v":41},{"$f":"G56+G57+G58+G59","v":{"v":1,"d":"100.00%"}},null,"قسم المختبر",1,{"$nulls":30},"Total",{"$f":"SUM(AP47:AP56)","v":15},{"$nulls":13},"Hospital Right",3,{"$f":"BE60/BE62","v":{"v":0.07317073170731707,"d":"7.32%"}}]
[{"$nulls":8},"Total",{"$f":"SUM(J48:J60)","v":18},{"$nulls":21},"Reason For Escalation","Number","Percentage",{"$nulls":21},"Patient Right",38,{"$f":"BE61/BE62","v":{"v":0.926829268292683,"d":"92.68%"}}]
[{"$nulls":31},"عدم رضى المريض",null,{"$f":"AG62/AG65","v":{"v":0,"d":"0.00%"}},{"$nulls":6},"Non-Medical",null,"Average",{"$nulls":12},"Total",{"$f":"BE61+BE60","v":41},{"$f":"BF60+BF61","v":1}]
[{"$nulls":8},"Non-Medical",{"$nulls":22},"تأخير الرد من قبل القسم",16,{"$f":"AG63/AG65","v":{"v":1,"d":"100.00%"}},{"$nulls":6},"استقبال العيادات الخارجية",6,{"$f":"AVERAGE(AR63:AW63)","v":{"v":1.4846666666666666,"d":"1.48"}},4.42,0.18,0.34,0.048,1.8,2.12]
[{"$nulls":8},"استقبال العيادات الخارجية",6,{"$nulls":21},"سبب آخر",null,{"$f":"AG64/AG65","v":{"v":0,"d":"0.00%"}},{"$nulls":6},"قسم الموافقات الطبية",4,{"$f":"AVERAGE(AR64:AW64)","v":{"v":0.2846666666666666,"d":"0.28"}},0.73,0.065,0.059]
[{"$nulls":8},"قسم الموافقات الطبية",4,{"$nulls":21},"Total ",{"$f":"AG62+AG63","v":16},{"$f":"AH62+AH64+AH63","v":1},{"$nulls":6},"قسم الأمن",2,{"$f":"AVERAGE(AR65:AW65)","v":1.87},1.12,2.62]
[{"$nulls":8},"قسم الأمن",2,{"$nulls":30},"قسم المواعيد",2,{"$f":"AVERAGE(AR66:AW66)","v":{"v":0.1355,"d":"0.14"}},0.25,0.021]
[{"$nulls":8},"قسم المواعيد",2,{"$nulls":30},"المدير المناوب",1,{"$f":"AVERAGE(AR67:BB67)","v":1.84},1.84]
[{"$nulls":8},"المدير المناوب",1,{"$nulls":30},"قسم التقارير الطبية",1,{"$f":"AVERAGE(AR68:AW68)","v":{"v":0.083,"d":"0.08"}},0.083]
[{"$nulls":8},"قسم التقارير الطبية",1,{"$nulls":30},"قسم الخدمة الإجتماعية",1,{"$f":"AVERAGE(AR69:AW69)","v":{"v":0.022,"d":"0.02"}},0.022]
[{"$nulls":8},"قسم الخدمة الإجتماعية",1,{"$nulls":30},"قسم المالية",1,{"v":2,"d":"2.00"},2]
[{"$nulls":8},"قسم المالية",1,{"$nulls":30},"Total",{"$f":"SUM(AP63:AP68)","v":16}]
[{"$nulls":8},"Total",{"$f":"SUM(J64:J71)","v":18}]
[{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":8},"Nursing",{"$nulls":31},"تمريض العيادات الخارجية",1,{"$f":"AVERAGE(AR74:AT74)","v":{"v":1,"d":"1.00"}},1]
[{"$nulls":8},"تمريض العيادات الخارجية",1,{"$nulls":30},"تمريض غرفة تقديم الأدوية الوريدية (20)",1,0.25,0.25]
[{"$nulls":8},"تمريض غرفة تقديم الأدوية الوريدية (20)",1,{"$nulls":30},"تمريض قسم عمليات الولادة",1,3.77,3.77]
[{"$nulls":8},"تمريض قسم عمليات الولادة",1,{"$nulls":30},"تمريض وحدة العناية المركزة",1,{"v":0,"d":"0.00"},0]
[{"$nulls":8},"تمريض وحدة العناية المركزة",1,{"$nulls":30},"Total",{"$f":"SUM(AP74:AP76)","v":3}]
[{"$nulls":8},"Total",{"$f":"SUM(J75:J78)","v":4}]
[]
[{"$nulls":8},"Support Services",{"$nulls":31},"Nursing",null,"Average"]
[{"$nulls":8},"قسم النظافة",1,{"$nulls":30},"قسم النظافة",1,{"$f":"AVERAGE(AR82:AT82)","v":{"v":2,"d":"2.00"}},2]
[{"$nulls":8},"Total",{"$f":"SUM(J82:J82)","v":1},{"$nulls":30},"Total",{"$f":"SUM(AP82:AP82)","v":1}]
[]
[{"$nulls":8},"Total",{"$f":"J83+J79+J72+J61","v":41},{"$nulls":30},"Total",{"$f":"AP60+AP71+AP78","v":34}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,3106,30327599,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-11-03T10:04:00","ابرار بندر الشمري","72 Hours","2024-11-03","10:04:00","ابرار بندر الشمري","2024-11-03","10:04:00",{"$nulls":3},"2024-11-03","10:16:00","ابرار بندر الشمري",{"$f":"(U3+T3)-(P3+O3)","v":8.333333331393078E-3},{"$nulls":3},{"$f":"(Y3+X3)-(U3+T3)","v":-45599.427777777775},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":0},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45599.427777777775},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45599.427777777775},"2024-11-03","11:37:00",{"$f":"(AP3+AO3)-(U3+T3)","v":0.05625000000145519},"2024-11-05","12:09:00","ابرار بندر الشمري",{"$f":"(AS3+AR3)-(U3+T3)","v":2.078472222223354},null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","تاخير ولمدة شهر في متابعة متطلبات من قبل شركة التامين . ","A one-month delay in following up on requirements by the insurance company.","Satisfied","Patient",{"$nulls":4},3109,30126411,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-11-03T14:03:00","امال ماهل القحطاني","24 Hours",null,null,3106,30327599,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-11-03T10:04:00","ابرار بندر الشمري","72 Hours",null,null,3111,20386205,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-11-03T17:16:00","رهف علي العنزي","48 Hours",null,null,3107,30144963,"ذوي المراجع","التنويم","التمريض","تمريض قسم العمليات","2024-11-03T10:49:00","ابرار بندر الشمري","More than 72 Hours"]
[null,2,3107,30144963,"ذوي المراجع","التنويم","التمريض","تمريض قسم العمليات","2024-11-03T10:49:00","ابرار بندر الشمري","More than 72 Hours","2024-11-03","10:34:00","ابرار بندر الشمري","2024-11-03","10:49:00","2024-11-06","15:32:00","ابرار بندر الشمري","2024-11-06","15:32:00","ابرار بندر الشمري",3.196527777778101,"2024-11-07","10:35:00","ابرار بندر الشمري",0.7937499999970896,"2024-11-07","16:17:00","ابرار بندر الشمري",0.23750000000291038,"2024-11-10","09:23:00","ابرار بندر الشمري","No Response ",3.743750000001455,{"$nulls":3},-45602.64722222222,null,null,-45602.64722222222,{"$nulls":3},-45602.64722222222,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","أدخلت الممرضة إبرة في المكان الخطأ","The nurse inserted a needle in the wrong place ","Satisfied","Patient",{"$nulls":4},3123,2557736416,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-11-06T11:14:00","ابرار بندر الشمري","24 Hours",null,null,3112,3417884,"وزارة الصحة","التنويم","الإداري","قسم المالية","2024-11-03T17:11:00","امال ماهل القحطاني","48 Hours",null,null,3115,30125260,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-11-03T20:55:00","رهف علي العنزي","24 Hours",null,null,3114,30020989,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات قلب (أطفال)","2024-11-04T00:24:00","رهف علي العنزي","72 Hours"]
[null,3,3109,30126411,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-11-03T14:03:00","امال ماهل القحطاني","24 Hours","2024-11-03","14:03:00","امال ماهل القحطاني","2024-11-03","14:03:00",{"$nulls":3},"2024-11-03","15:36:00","امال ماهل القحطاني",0.06458333333284827,{"$nulls":3},-45599.65,{"$nulls":3},0,{"$nulls":4},-45599.65,{"$nulls":3},-45599.65,"2024-11-03","15:41:00",3.4722222189884633E-3,"2024-11-03","15:41:00","امال ماهل القحطاني",3.4722222189884633E-3,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","لم يتم رفع جميع التقارير المطلوبه من قبل موظف الموافقات ولم يتم كتابة المبررات الكافية من قبل الطبيب ","Not all the required reports were submitted by the approvals officer, and the doctor did not provide sufficient justification.","Dissatisfied","Patient",{"$nulls":4},3124,30343788,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2024-11-06T13:22:00","ابرار بندر الشمري","24 Hours",null,null,3116,1139528416,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-11-04T11:10:00","امال ماهل القحطاني","48 Hours",null,null,3117,30353708,"مراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2024-11-04T13:56:00","امال ماهل القحطاني","48 Hours",null,null,3129,30107119,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-11-08T01:27:00","رهف علي العنزي","72 Hours"]
[null,4,3112,3417884,"وزارة الصحة","التنويم","الإداري","قسم المالية","2024-11-03T17:11:00","امال ماهل القحطاني","48 Hours","2024-11-03","17:11:00","امال ماهل القحطاني","2024-11-03","17:11:00",{"$nulls":3},"2024-11-04","11:31:00","امال ماهل القحطاني",0.7638888888905058,{"$nulls":3},-45600.47986111111,{"$nulls":3},0,{"$nulls":4},-45600.47986111111,{"$nulls":3},-45600.47986111111,"2024-11-04","12:13:00",0.02916666666715173,"2024-11-05","12:29:00","امال ماهل القحطاني",1.0402777777781012,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.4.Reimbursements issues","تم دخول والدي  عن طريق الهلال الاحمر وجميع التكاليف للمريض من قبل وزارة الصحة وبعد التنويم لمدة 22 يوم تم التواصل معي من قبل المستشفى لدفع تكلفة اخر يوم للمريض لعدم وجود موافقه او رد من قبل وزارة الصحه وبعد الرجوع للوزاره والافادة بان لا يوجد مبرر لتنويم المريض لليوم المطالب به حيث تم ابلاغي من قبل المستسفى بضرورة دفع اليوم المذكور بحجة ان التاخير من قبل الوزارة وليس لهم علاقه بذلك ويتوجب علي انا تحمل المبالغ الاضافية ..","My father was admitted through the Red Crescent, and all patient costs were covered by the Ministry of Health. After a 22-day hospital stay, I was contacted by the hospital to pay for the patient's last day due to the lack of approval or response from the Ministry of Health. After contacting the Ministry, I was informed that there was no justification for admitting the patient for the requested day. The hospital informed me that I must pay for the aforementioned day, claiming that the delay was due to the Ministry and that they had no connection to it, and that I must bear the additional costs.","Satisfied","Patient",{"$nulls":4},3148,30095288,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-11-13T11:07:00","ابرار بندر الشمري","72 Hours",null,null,3141,32281,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-11-11T12:44:00","ابرار بندر الشمري","More than 72 Hours",null,null,3120,30001385,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-11-05T20:28:00","ابرار بندر الشمري","More than 72 Hours",null,null,3131,30354000,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-11-09T14:27:00","رهف علي العنزي","72 Hours"]
[null,5,3111,20386205,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-11-03T17:16:00","رهف علي العنزي","48 Hours","2024-11-03","17:03:00","رهف علي العنزي","2024-11-03","17:16:00","2024-11-04","15:04:00","رهف علي العنزي","2024-11-04","15:36:00","رهف علي العنزي",0.9305555555547471,"2024-11-04","20:17:00","رهف علي العنزي",0.195138888884685,{"$nulls":3},-45600.845138888886,{"$nulls":4},-45600.65,{"$nulls":3},-45600.65,"2024-11-05","11:30:00",0.8291666666627862,"2024-11-06","11:08:00","ابرار بندر الشمري",1.8138888888861402,null,"2892-MAHMOUD   ABUGANAYA ","Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis","لدي الم بالحلق وماثر على اذني الالم تعبني جداً وله فترة عندي، ذهبت للدكتور وشرحت له حالتي طبعاً\nتشخيص الحالة خاطيء  عطاني بندول وغسول فم ادوية اي احد يقدر يروح صيدلية ويجيبها، طلبت منه مضاد للاتهاب ماعطاني وقال انه فاهم الحالة كويس،بينما نفس المشكلة كانت عند اخوي ودخل عليه قبلي وكتب له مضاد للالتهاب، علما اني ذهبت الى مستشفى اخر و الطبيب كتب لي علاجات ومن ضمنها مضاد الالتهاب، اطلب \nاسترجاع مبلغ كشفيتي التي لم استفد منها  .. ","I have a sore throat that's affecting my ear. The pain is very bothersome and has been going on for a while. I went to the doctor and explained my condition, but of course, the diagnosis was wrong. He prescribed Panadol and mouthwash—medications anyone can get at a pharmacy. I asked him for an anti-inflammatory, but he refused, saying he understood the situation perfectly. Meanwhile, my brother had the same problem, and the doctor saw him before me and prescribed an anti-inflammatory. I should mention that I went to another hospital, and the doctor prescribed medications for me, including an anti-inflammatory. I request a refund of my consultation fee, which was of no benefit to me.","Satisfied","Patient",{"$nulls":4},3217,30356775,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-11-24T16:41:00","ابرار بندر الشمري","24 Hours",null,null,3177,30316263,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الأمن","2024-11-18T12:13:00","ابرار بندر الشمري","24 Hours",null,null,3127,20202513,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2024-11-06T21:22:00","رهف علي العنزي","More than 72 Hours",null,null,3140,30273012,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2024-11-10T18:05:00","رهف علي العنزي","24 Hours"]
[null,6,3115,30125260,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-11-03T20:55:00","رهف علي العنزي","24 Hours","2024-11-03","20:46:00","رهف علي العنزي","2024-11-03","20:55:00","2024-11-04","14:55:00","رهف علي العنزي","2024-11-04","14:55:00","رهف علي العنزي",0.75,{"$nulls":3},-45600.62152777778,{"$nulls":3},0,{"$nulls":4},-45600.62152777778,{"$nulls":3},-45600.62152777778,"2024-11-04","18:53:00",0.16527777777810115,"2024-11-04","20:19:00","رهف علي العنزي",0.2249999999985448,null,"ABDULLAH ALAZAM","Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.3.No medication prescribed"," عدم صرف الادوية من المستشفى .. ولم نستفيد من الكشفية مع الطبيب اطالب بإسترجاع مبلغ الكشفية ..","The hospital did not dispense the medication, and we did not benefit from the doctor's consultation. I demand a refund of the consultation fee.","Dissatisfied","Patient",{"$nulls":4},3253,30164268,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-11-30T08:53:00","امال ماهل القحطاني","More than 72 Hours",null,null,3186,30300120,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-11-19T19:40:00","رهف علي العنزي","24 Hours",null,null,3155,30349687,"مراجع","العيادات الخارجية","الإداري","استقبال الأشعة","2024-11-13T20:26:00","رهف علي العنزي","More than 72 Hours",null,null,3142,30013035,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2024-11-11T16:10:00","رهف علي العنزي","24 Hours"]
[null,7,3114,30020989,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات قلب (أطفال)","2024-11-04T00:24:00","رهف علي العنزي","72 Hours","2024-11-03","20:33:00","رهف علي العنزي","2024-11-04","00:24:00","2024-11-09","13:32:00","رهف علي العنزي","2024-11-09","13:33:00","رهف علي العنزي",5.547916666662786,"2024-11-10","09:22:00","ابرار بندر الشمري",0.8256944444437977,"2024-11-10","09:25:00","ابرار بندر الشمري",2.0833333328482695E-3,"2024-11-11","13:46:00","رهف علي العنزي","No Response ",2.009027777778101,{"$nulls":3},-45605.56458333333,null,null,-45605.56458333333,{"$nulls":3},-45605.56458333333,null,"8976-YAHYA HUSEEN AL MASHAAN ","Clinical complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","دخلت لاستشارة الطبيب لولدي خالد ومن ثم قام بفحص ابني وقال لي طلبت للولد بأن نقوم باجراء له\nنوعين من الاشعه. ذهبت للقيام باجراءات التامين وعند عودتي للعياده قالو لي الدكتور يحي ذهب وانتهى الدوام.\nهذا وللعلم عند مقابلتي له خارج العياده سالني ماذا حصل معكم وقلت له بانني ذاهب لمكتب التامين لاستكمال\nالاجراء يشكل عاجل وسوف ارجع لعيادتكم.. ولكن للاسف لم ينتظرني للقيام بالاشعه لولدي.. كان من الضروري\nان يقوم الطبيب في اجراءات الفحص لطفلي وليطمئنني على صحته وهذا من باب اهتمام المستشفى بالمرضى\nولكن للاسف..  ارجو النظر في الشكوى حيث انني مضطر ان انتظر الي يوم الثلاثاء القادم للحصول على موعد مع دكتور قلب اطفال للاطمئنان على ابني ..","I went to the doctor's office to see my son, Khaled. He examined him and told me he had requested two types of X-rays. I went to complete the insurance paperwork, and when I returned to the clinic, they told me Dr. Yahya had left and his shift was over.\n\nFor your information, when I met him outside the clinic, he asked me what had happened, and I told him I was going to the insurance office to finalize the paperwork urgently and would return to your clinic. Unfortunately, he didn't wait for me to perform the X-rays on my son. It was essential that the doctor examine my child and reassure me about his health; this is part of the hospital's responsibility to patients. Unfortunately, I hope you will look into this complaint, as I am forced to wait until next Tuesday to get an appointment with a pediatric cardiologist to check on my son.","Escalated","Hospital",{"$nulls":15},3212,30156862,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-11-23T20:13:00","رهف علي العنزي","More than 72 Hours",null,null,3172,84479,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-11-17T09:51:00","رهف علي العنزي","48 Hours",null,null,3153,30299421,"ذوي المراجع","التنويم","الإداري","قسم الخدمة الإجتماعية","2024-11-13T18:48:00","رهف علي العنزي","48 Hours"]
[null,8,3116,1139528416,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-11-04T11:10:00","امال ماهل القحطاني","48 Hours","2024-11-04","11:10:00","امال ماهل القحطاني","2024-11-04","11:10:00",{"$nulls":3},"2024-11-04","11:17:00","امال ماهل القحطاني",0.004861111105128657,"2024-11-05","12:37:00","ابرار بندر الشمري",1.0555555555547471,{"$nulls":3},-45601.52569444444,{"$nulls":4},-45600.470138888886,{"$nulls":3},-45600.470138888886,"2024-11-05","21:03:00",1.406944444446708,"2024-11-05","21:07:00","ابرار بندر الشمري",1.4097222222262644,null,"SALEH ALABDAN","Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تم الحضور لمدير العيادات صالح العبدان وطلب تقرير قديم تاريخ 2014 يخص حساسية القمح تم رفض اعطائي بعد ابلاغي بوجود البيانات لدى نظام فرع العليا واجباري عل فتح كشفيه جديده وعمل تحاليل واجراءات جديده  للحصول على التقرير المذكور ..","I went to the clinic manager, Saleh Al-Abdan, and requested an old report dated 2014 concerning wheat allergy. I was refused after being informed that the data was already in the system of the Al-Ulya branch, and I was forced to open a new consultation and undergo new tests and procedures to obtain the aforementioned report.","No response","Hospital",{"$nulls":15},3214,30329479,"وزارة الصحة","التنويم","التمريض","تمريض وحدة العناية المركزة","2024-11-24T10:26:00","ابرار بندر الشمري","48 Hours",null,null,3180,30356364,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-11-19T10:59:00","ابرار بندر الشمري","72 Hours",null,null,3153,30299421,"ذوي المراجع","التنويم","الطبي","وحدة العناية المتوسطة","2024-11-13T22:33:00","رهف علي العنزي","48 Hours"]
[null,9,3117,30353708,"مراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2024-11-04T13:56:00","امال ماهل القحطاني","48 Hours","2024-11-04","13:36:00","امال ماهل القحطاني","2024-11-04","13:56:00","2024-11-09","13:37:00","رهف علي العنزي","2024-11-09","13:38:00","رهف علي العنزي",4.98750000000291,"2024-11-10","09:22:00","ابرار بندر الشمري",0.8222222222175333,"2024-11-10","13:33:00","رهف علي العنزي",0.1743055555562023,{"$nulls":4},-45605.56805555556,{"$nulls":3},-45605.56805555556,"2024-11-10","21:43:00",1.3368055555547471,"2024-11-11","10:57:00","ابرار بندر الشمري",1.8881944444437977,null,"4843-YAMINE ABDUALQADER KERARMA ","Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis"," احضرت ابنتي للكشف عن سرتها ودفعت مبلغ الكشفية ٢٥٠ ريال، حيث يظهر دم ولحمة بارزة. تم تشخيص\nحالتها خطأ من قبل الدكتور المذكور، حيث شخّص الحالة بأنها التهاب سرة وصرف معقم لمدة اسبوعين. في نفس\nاليوم ذهبت لاستشاري آخر ودفعت مبلغ كشفية آخر وهو ٣٥٠ ريال وكان التشخيص مختلف تماما، بأنها لحمية\nزائدة ويستوجب ربطها بخيط معقم وتم ذلك ولكن بسبب التشخيص الخاطئ للدكتور دفعت ٢٥٠ ريال كشفية ودفعت مبالغ على المعقم واللصقات واعواد الاذن بدون فائدة حيث ان التشخيص الاخر الذي دفعت فيه كشفيه اخرى قد حل المشكله لديها فورا لذا أرغب باسترجاع مبلغ الكشفية ٢٥٠ ريال بسبب التشخيص الخاطئ للحالة ..","I took my daughter to a doctor to examine her navel and paid 250 riyals for the consultation. There was blood and a protruding lump. The doctor misdiagnosed her condition, diagnosing it as an umbilical infection and prescribing antiseptic for two weeks. On the same day, I went to another specialist and paid another consultation fee of 350 riyals. The diagnosis was completely different; he said it was a polyp and needed to be tied off with sterile thread, which was done. However, because of the doctor's misdiagnosis, I paid 250 riyals for the consultation, as well as for antiseptic, plasters, and cotton swabs, all to no avail. The other doctor's diagnosis, for which I paid another consultation fee, resolved the problem immediately. Therefore, I would like a refund of the 250 riyal consultation fee due to the misdiagnosis.","Satisfied","Patient",{"$nulls":15},3215,30329479,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2024-11-24T15:54:00","ابرار بندر الشمري","24 Hours",null,null,3192,30356728,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2024-11-20T19:48:00","رهف علي العنزي","72 Hours",null,null,3164,30024921,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-11-16T10:35:00","ابرار بندر الشمري","48 Hours"]
[null,10,3120,30001385,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-11-05T20:28:00","ابرار بندر الشمري","More than 72 Hours","2024-11-05","20:21:00","ابرار بندر الشمري","2024-11-05","20:28:00","2024-11-06","15:29:00","ابرار بندر الشمري","2024-11-06","15:32:00","ابرار بندر الشمري",0.7944444444437977,"2024-11-07","10:34:00","ابرار بندر الشمري",0.7930555555576575,"2024-11-09","14:58:00","رهف علي العنزي",2.1833333333343035,"2024-11-10","09:22:00","ابرار بندر الشمري","No Response ",3.743055555554747,{"$nulls":3},-45602.64722222222,"2024-11-12","11:00:00",5.81111111111386,"2024-11-12","11:00:00","ابرار بندر الشمري",5.81111111111386,null,"16211-FARHAN ABDELAZEEZ ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care"," قمت بسحب عصب لسنين ولكن النتيجة كانت سيئة اولاً الدكتور لايتحمل المريض ولايوجد\nاحترافية ولم يقم بعمل حشوة لي وعند زيارتي الثاني وابلاغه ان الحشوة سقطت افادني بانه لايحتاج ؟\nانا الحين لي شهرين كاملة واسناني مفرغة بدون حشوة الحشوة فعلياً ماقعدت معي يوم","I had a root canal done years ago, but the result was terrible. First, the dentist was unprofessional and didn't treat patients well. He didn't even fill my teeth, and on my second visit, when I told him the filling had fallen out, he said it wasn't necessary.\n\nIt's been two whole months now, and my teeth are empty without fillings. The filling didn't even last a day.","No response","Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},3216,1396563,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-11-24T15:59:00","ابرار بندر الشمري","48 Hours",null,null,3195,1452372,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-11-20T23:10:00","رهف علي العنزي","More than 72 Hours",null,null,3181,30011921,"ذوي المراجع","التنويم","الطبي","قسم العلاج التنفسي","2024-11-19T12:08:00","ابرار بندر الشمري","More than 72 Hours"]
[null,11,3123,2557736416,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-11-06T11:14:00","ابرار بندر الشمري","24 Hours","2024-11-06","11:14:00","ابرار بندر الشمري","2024-11-06","11:14:00",{"$nulls":3},"2024-11-06","11:20:00","ابرار بندر الشمري",4.166666665696539E-3,{"$nulls":3},-45602.47222222222,{"$nulls":3},0,{"$nulls":4},-45602.47222222222,{"$nulls":3},-45602.47222222222,"2024-11-06","15:40:00",0.18055555556202307,"2024-11-06","16:11:00","ابرار بندر الشمري",0.20208333333721384,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","تم ابلاغي من قبل موظف الاستقبال  ان التامين لا يغطي بمستشفي الحمادي مع العلم ان يوجد لدي تغطية تامينية في مستشفى الحمادي .\n","I was informed by the receptionist that the insurance does not cover Al Hammadi Hospital, even though I have insurance coverage at Al Hammadi Hospital.","Satisfied","Patient",{"$nulls":4},"ابرار الشمري",4,{"$f":"BK13/BK14","v":{"v":2,"d":"200.00%"}},3,0,1,0,{"$f":"BK13","v":4},{"$nulls":14},3198,546668093,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-11-21T14:41:00","رهف علي العنزي","72 Hours",null,null,3185,30354094,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-11-19T18:11:00","رهف علي العنزي","More than 72 Hours"]
[null,12,3124,30343788,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2024-11-06T13:22:00","ابرار بندر الشمري","24 Hours","2024-11-06","13:22:00","ابرار بندر الشمري","2024-11-06","13:22:00",{"$nulls":3},"2024-11-06","14:44:00","ابرار بندر الشمري",0.05694444444816327,{"$nulls":3},-45602.61388888889,{"$nulls":3},0,{"$nulls":4},-45602.61388888889,{"$nulls":3},-45602.61388888889,"2024-11-06","15:56:00",0.05000000000291038,"2024-11-06","16:19:00","ابرار بندر الشمري",0.06597222221898846,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","تم عمل فحوصات للزوجه ف غرفه عمليات الولاده قبل انتظار موافقه التامين ثم جاء الرفض من التامين والمستشفى حملني تكاليف الفحوصات كامله","My wife underwent tests in the delivery room before waiting for insurance approval, but then the insurance company rejected the claim, and the hospital charged me for the full cost of the tests.","Satisfied","Patient",{"$nulls":4},"امال القحطاني",2,{"$f":"BK14/BK16","v":{"v":0.3333333333333333,"d":"33.33%"}},1,0,0,1,{"$f":"BK14","v":2},{"$nulls":14},3203,1825346,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-11-23T12:22:00","ابرار بندر الشمري","48 Hours",null,null,3208,30020787,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-11-23T22:20:00","رهف علي العنزي","More than 72 Hours"]
[null,13,3127,20202513,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2024-11-06T21:22:00","رهف علي العنزي","More than 72 Hours","2024-11-06","21:03:00","رهف علي العنزي","2024-11-06","21:22:00","2024-11-07","16:41:00","رهف علي العنزي","2024-11-07","16:43:00","رهف علي العنزي",0.8062500000014552,"2024-11-07","18:29:00","رهف علي العنزي",0.07361111111094942,{"$nulls":3},-45603.77013888889,{"$nulls":4},-45603.69652777778,{"$nulls":3},-45603.69652777778,"2024-11-07","21:42:00",0.20763888888905058,"2024-11-10","19:52:00","رهف علي العنزي",3.131249999998545,null,"DR.GHADA ALBAHRANI","Relationship complaints ","6. Humanness / Caring","6.3.Confidentiality","6.3.2.Breach of patient privacy","اتيت لكي اقوم بإجراء سونار عند الدكتورة غادة بتاريخ 2024/11/06 وتم دفع قيمة السونار  كاش وعند انتظار وقت دخولي عندها كان قدامي 3 اشخاص وانتظرت وبعد طول انتظار دخلت عندها ولكن لم اخذ حقي كاملاً بالموعد والسبب انه تم اختراق خصوصيتي كمريضة داخل العيادة من مرضى يطرقون الباب ثم  أتت دكتورة سودانية الجنسية ودخلت للعيادة  وقت عمل الخدمة لي كانه لايوجد مريض هناك ولم تعطني الطبيبة كامل وقتهاو تركيزها اثناء الموعد  ثم حصل خلل تقني لجهاز السونار وقالت الطبيبة تعالي صباح اليوم التالي ولم استفد من كامل وقتي داخل العيادة اطالب باسترجاع مبلغ الاشعة لعملها ب مستشفى اخر ..","I came to Dr. Ghada for an ultrasound on 11/06/2024 and paid for the ultrasound in cash. While waiting for my appointment, there were 3 people ahead of me. After a long wait, I finally got in, but I didn't receive my full appointment time. This was because my privacy as a patient was violated inside the clinic by other patients knocking on the door. Then, a Sudanese doctor came in and entered the clinic while I was being served, as if there were no other patients there. The doctor didn't give me her full time and attention during my appointment. Then, there was a technical malfunction in the ultrasound machine, and the doctor told me to come back the next morning. I didn't get to use my full time in the clinic. I demand a refund for the ultrasound so I can have it done at another hospital.","Dissatisfied","Patient",{"$nulls":4},"رهف  العنزي",0,{"$f":"BK15/BK16","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"BK15","v":0},{"$nulls":14},3205,30267215,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-11-23T15:44:00","ابرار بندر الشمري","48 Hours",null,null,3226,50333,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-11-25T21:30:00","رهف علي العنزي","48 Hours"]
[null,14,3129,30107119,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-11-08T01:27:00","رهف علي العنزي","72 Hours","2024-11-07","19:17:00","رهف علي العنزي","2024-11-08","01:27:00","2024-11-09","13:52:00","رهف علي العنزي","2024-11-09","13:53:00","رهف علي العنزي",1.5180555555562023,{"$nulls":3},-45605.57847222222,{"$nulls":3},0,{"$nulls":4},-45605.57847222222,{"$nulls":3},-45605.57847222222,"2024-11-09","14:14:00",0.014583333329937886,"2024-11-11","17:21:00","رهف علي العنزي",2.1444444444423425,null,"6884-MAJIDA MALAK KESILIA ","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication","زوجتي طول فترة الحمل تراجع مع الدكتورة ماجده وكل شي كانت تطلبه منها تعمله من تحاليل واشعه وملتزمه بالمواعيد والان عندما اقتربت ولادة زوجتي اتفقت مع دكتوره عزه بشير على موعد العملية وعندما طلبت عزه تحاليل ظهرت نتيجة كل التحاليل سلبيه و ناقصه واستغربت بشده و اجلت العملية لوقت المفترض متفقين عليه.. سؤالي لماذا لم تذكر الطبيبة السابقة  ان المريضة لديها نقص حديد والفيتامينات وكل ما هو ضروري للحامل وقالت ان الامور تمام كل ذلك الوقت , اطلب الافادة بالرد..","My wife was seeing Dr. Magda throughout her pregnancy, and she did everything Dr. Magda asked her to do, from tests to scans, and she was punctual. Now, as my wife's delivery date approached, she agreed with Dr. Azza Bashir on a date for the procedure. When Azza ordered tests, all the results came back negative and incomplete, which surprised her greatly, and she postponed the procedure to the time we had agreed upon. My question is, why didn't the previous doctor mention that the patient had iron and vitamin deficiencies, and everything else necessary for pregnancy, and she kept saying that everything was fine all that time? I request clarification on this matter.","Dissatisfied","Patient",{"$nulls":4},"Total",{"$f":"SUM(BK13:BK15)","v":6},{"v":2.3333333333333335,"d":"233%"},4,0,1,1,6,{"$nulls":14},3213,546668093,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-11-24T15:24:00","رهف علي العنزي","48 Hours",null,null,3232,30355546,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-11-26T12:49:00","رهف علي العنزي","More than 72 Hours"]
[2,15,3131,30354000,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2024-11-09T14:27:00","رهف علي العنزي","72 Hours","2024-11-09","13:42:00","رهف علي العنزي","2024-11-09","14:27:00","2024-11-09","16:20:00","رهف علي العنزي","2024-11-09","16:20:00","رهف علي العنزي",0.07847222222335404,"2024-11-10","11:05:00","ابرار بندر الشمري",0.78125,{"$nulls":3},-45606.461805555555,{"$nulls":4},-45605.680555555555,{"$nulls":3},-45605.680555555555,"2024-11-10","13:51:00",0.8965277777751908,"2024-11-12","14:36:00","رهف علي العنزي",2.9277777777751908,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care"," إصرار المتدربة في أخذ العينه اكثر من مره مع عدم قدرتها على سحب الدم لطفل بعمر خمسة أيام رغم طلبي من المسؤولة من الجنسية السودانية بأخذها هي العينة وبعد ذلك تم ارسال لمختصة من الحضانة التي اخذت العينة بنجاح ومره واحده بعد عدة محاولات  .. ","The trainee insisted on taking the sample more than once, despite her inability to draw blood from a five-day-old baby, even though I asked the Sudanese national in charge to take the sample herself. After that, a specialist from the nursery was sent who successfully took the sample once after several attempts.","No response","Patient",{"$nulls":15},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},3219,30182887,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-11-24T19:18:00","رهف علي العنزي","72 Hours",null,null,3239,30230232,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-11-26T16:53:00","رهف علي العنزي","72 Hours"]
[null,16,3140,30273012,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2024-11-10T18:05:00","رهف علي العنزي","24 Hours","2024-11-10","17:39:00","رهف علي العنزي","2024-11-10","18:05:00","2024-11-10","19:13:00","رهف علي العنزي","2024-11-10","19:30:00","رهف علي العنزي",0.05902777778101154,{"$nulls":3},-45606.8125,{"$nulls":3},0,{"$nulls":4},-45606.8125,{"$nulls":3},-45606.8125,"2024-11-10","19:41:00",0.00763888889196096,"2024-11-11","15:49:00","رهف علي العنزي",0.8465277777795563,null,"13636-IBRAHIM AHMED HAJ MOUSA ","Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","تم زيارة الدكتور، وبعد الفحص السريع فقط للاذن والفم ( مع وجود حبوب علي الجسم في حينها) توصل الدكتور\nلنتيجة انه التهاب في الاذن، وقام بصرف مضاد حيوي. وقبل الخروج من عند الدكتور تم التاكد منه هل يحتاج يصرف مضاد، قال نعم اكيد. بعدها بيومين اصبح الطفل يعاني من معدته ومازالت الحبوب في يده ورجله وفمه واذنه، تمت زيارة دكتور اخر  وشخص الطفل بوجود فايروس سبب الحبوب وكان التشخيص مختلف حيث كان هناك خطأ في التشخيص وتم وصف المضاد دون اي حاجه، ارجو الافادة بالرد..","The child was seen by a doctor, and after a quick examination of the ear and mouth (despite the presence of rashes on the body at the time), the doctor concluded it was an ear infection and prescribed antibiotics. Before leaving the doctor's office, the child was asked if antibiotics were necessary, and he confirmed they were. Two days later, the child developed stomach problems, and the rashes persisted on his hand, leg, mouth, and ear. Another doctor was consulted, who diagnosed the child with a virus causing the rashes. This diagnosis was incorrect, and the antibiotics were prescribed unnecessarily. Please advise.","Satisfied","Patient",{"$nulls":4},"CCHI",6,{"$f":"BK18/53","v":{"v":0.11320754716981132,"d":"11.32%"}},{"$nulls":8},"ابرار الشمري",6,{"$f":"BV18/BV19","v":{"v":3,"d":"300.00%"}},2,2,1,1,{"$f":"BV18","v":6},{"$nulls":3},3220,30164268,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-11-25T11:02:00","ابرار بندر الشمري","24 Hours",null,null,3258,30236987,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجراحة التجميلية","2024-11-30T23:34:00","امال ماهل القحطاني","48 Hours"]
[null,17,3141,32281,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-11-11T12:44:00","ابرار بندر الشمري","More than 72 Hours","2024-11-11","12:44:00","ابرار بندر الشمري","2024-11-11","12:44:00",{"$nulls":3},"2024-11-11","15:39:00","ابرار بندر الشمري",0.12152777778101154,"2024-11-12","09:24:00","ابرار بندر الشمري",0.7395833333357587,"2024-11-12","10:55:00","ابرار بندر الشمري",0.06319444443943212,"2024-11-14","14:08:00","ابرار بندر الشمري","No Response ",2.936805555553292,{"$nulls":3},-45607.652083333334,"2024-11-12","11:18:00",0.8187499999985448,"2024-11-17","15:18:00","ابرار بندر الشمري",5.985416666662786,null,"6962-Dr MOHAMMED MAZEN CHUKAIR","Clinical complaints","1. Quality","1.4.Treatment","1.4.3.Ineffective treatment","تم حضورنا لطوارئ حالة طارئة وبعد الكشف من قبل الدكتور تسبب بخروج دم والم شديد ولم يقدم اي خدمة علاجية","We were called to the emergency room for an urgent case, and after examination by the doctor, he caused bleeding and severe pain, and did not provide any treatment.","Satisfied","Patient",{"$nulls":15},"امال القحطاني",2,{"$f":"BV19/BV21","v":{"v":0.2,"d":"20.00%"}},0,2,0,0,{"$f":"BV19","v":2},{"$nulls":3},3231,30338139,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-11-26T12:29:00","رهف علي العنزي","24 Hours"]
[null,18,3142,30013035,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2024-11-11T16:10:00","رهف علي العنزي","24 Hours","2024-11-11","16:10:00","رهف علي العنزي","2024-11-11","16:10:00","2024-11-11","19:59:00","رهف علي العنزي","2024-11-11","20:00:00","رهف علي العنزي",0.15972222222626442,{"$nulls":3},-45607.833333333336,{"$nulls":3},0,{"$nulls":4},-45607.833333333336,{"$nulls":3},-45607.833333333336,"2024-11-12","08:14:00",0.5097222222175333,"2024-11-12","13:23:00","رهف علي العنزي",0.7243055555518367,null,null,"Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis","دخلت ابنتي للطواري بسبب اخذ جرعه زائده من فيتامين الحديد بالغلط وتم تشخيص الحاله بانها شروع بالانتحار\nوتم استدعاء الشرطه لي مما تسبب لي ولعائلتي اضرار نفسية وتشويه سمعه من خلال التحقيق معي بالمستشفى\nوترحيلي لمركز الشرطة علما بان التقارير الطبيه والنفسية والله الحمد لابنتي سليمة اقدم شكواي على اطباء الطواريء والمدير المناوب المستلم للحالة ارجو الرد.. ","My daughter was admitted to the emergency room after accidentally taking an overdose of iron supplements. She was diagnosed as having attempted suicide. The police were called, causing me and my family psychological distress and damaging my reputation through the interrogation I underwent at the hospital and my subsequent transfer to the police station. Thankfully, my daughter's medical and psychological reports are all normal. I am filing a complaint against the emergency room doctors and the on-duty manager who handled her case. Please respond.","No response","Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"رهف  العنزي",2,{"$f":"BV20/BV21","v":{"v":0.2,"d":"20.00%"}},0,1,0,1,{"$f":"BV20","v":2},{"$nulls":3},3242,30357745,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-11-27T19:13:00","رهف علي العنزي","48 Hours"]
[null,19,3148,30095288,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-11-13T11:07:00","ابرار بندر الشمري","72 Hours","2024-11-13","11:07:00","ابرار بندر الشمري","2024-11-13","11:07:00",{"$nulls":3},"2024-11-13","11:12:00","ابرار بندر الشمري",0.003472222226264421,"2024-11-14","14:08:00","ابرار بندر الشمري",1.1222222222204437,"2024-11-14","14:14:00","ابرار بندر الشمري",4.166666665696539E-3,{"$nulls":4},-45609.46666666667,{"$nulls":3},-45609.46666666667,"2024-11-16","10:05:00",2.953472222223354,"2024-11-16","10:05:00","ابرار بندر الشمري",2.953472222223354,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","زرت د. عبد العزيز العمر وأمر لي بإجراء اشعة رنين مغنطيسي يوم 24 سبتمبر. عملت موعد يوم 25 الثامنة صباحاً ولم تصل الموافقة، بحجة ان هناك ملف لم يقفل مع المستشفى يخصني منذ 2020. دفعت قيمة الاشعة لان اقرب موعد بعد يومين او ثلاثة. وصلت الموافقة السعة14:40 ذات اليوم. عملت العملية لدى طبيب آخر وفي مستشفى الحبيب. بعد تمكني من التحرك راجعت المستشفى أحالني للتأمين ثم أعادني التأمين للمستشفى واخيراً تذرع المستشفى بعدم امكانية التعويض لان نظام النفيس لا يسمح لهم إلا في ذات الشهر وفي غير ذات الشهر لابد من تعميد المجلس. انتظر موافقتكم ليمكنني الحصول على التعويض.\n","I visited Dr. Abdulaziz Al-Omar, who ordered an MRI scan for me on September 24th. I made an appointment for the 25th at 8:00 AM, but the approval didn't arrive, supposedly because I had an unclosed file with the hospital dating back to 2020. I paid for the scan because the earliest available appointment was two or three days later. The approval arrived at 2:40 PM that same day. I had the scan done by another doctor at Al-Habib Hospital. After I was able to move around, I went back to the hospital, and they referred me to my insurance. The insurance company then referred me back to the hospital, and finally, the hospital claimed they couldn't reimburse me because the insurance system only allows reimbursements within the same month; otherwise, it requires approval from the board. I await your approval so I can receive reimbursement.","Satisfied","Patient",{"$nulls":4},{"$f":"BM16","v":4},{"$f":"BN16","v":0},{"$f":"BO16","v":1},{"$f":"BP16","v":1},{"$nulls":7},"Total",{"$f":"SUM(BV18:BV20)","v":10},{"v":3.4000000000000004,"d":"340%"},2,5,1,2,10,{"$nulls":3},3244,30348910,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2024-11-27T21:10:00","رهف علي العنزي","More than 72 Hours",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,20,3153,30299421,"ذوي المراجع","التنويم","الإداري","قسم الخدمة الإجتماعية","2024-11-13T18:48:00","رهف علي العنزي","48 Hours","2024-11-13","18:48:00","رهف علي العنزي","2024-11-13","18:48:00","2024-11-16","12:49:00","ابرار بندر الشمري","2024-11-16","12:50:00","ابرار بندر الشمري",2.75138888888614,"2024-11-16","12:59:00","ابرار بندر الشمري",0.006250000005820766,{"$nulls":3},-45612.540972222225,{"$nulls":4},-45612.53472222222,{"$nulls":3},-45612.53472222222,"2024-11-16","13:50:00",0.041666666671517305,"2024-11-17","17:57:00","رهف علي العنزي",1.2131944444481633,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.4.Insensitive to patient needs"," تم نقل والدتي من العنايه المتوسطه الي الاقامه المديده بسرعه عالية مما ادخل الي شعور مريب على الطبيبين\nمحمد امين و موفق، وخاصه بعد ان شرحت لهم مخاوفي على والدتي و احتمال اصابتها بإكتئاب بسبب نقلها لغرفه تطل على صبه اسمنت ومواصير ولا تدخل لها الشمس بشكل جيد والنافذه هي المتنفس الوحيد لها وكل ماذكرته لهم لم يرف لهم جفن او يعيدون النظر في موضوع تحويلها في حينها واصرو علي خروجها .","My mother was transferred from intermediate care to long-term care at a very high speed, which made me suspicious of the two doctors, Muhammad Amin and Muwafaq, especially after I explained to them my fears for my mother and the possibility of her suffering from depression due to her transfer to a room overlooking a concrete slab and pipes, where the sun does not enter well, and the window is her only source of fresh air. Despite all that I mentioned to them, they did not bat an eye or reconsider the matter of transferring her at that time, and they insisted on her leaving.","Satisfied","Hospital",{"$nulls":4},{"$f":"BJ21/BK18","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$f":"BK21/BK18","v":{"v":0,"d":"0.00%"}},{"$f":"BL21/BK18","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"BM21/BK18","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":18},3243,20135810,"مراجع","العيادات الخارجية","الطبي","عيادات المخ والأعصاب","2024-11-27T21:20:00","رهف علي العنزي","More than 72 Hours",null,null,"ابرار الشمري",3,{"$f":"CR22/CR23","v":{"v":3,"d":"300.00%"}},0,1,0,2,{"$f":"CR22","v":3}]
[null,21,3155,30349687,"مراجع","العيادات الخارجية","الإداري","استقبال الأشعة","2024-11-13T20:26:00","رهف علي العنزي","More than 72 Hours","2024-11-13","20:22:00","رهف علي العنزي","2024-11-13","20:26:00","2024-11-14","13:52:00","رهف علي العنزي","2024-11-14","13:52:00","رهف علي العنزي",0.726388888884685,"2024-11-14","14:24:00","رهف علي العنزي",0.022222222221898846,"2024-11-14","15:46:00","رهف علي العنزي",0.05694444444816327,"2024-11-18","14:20:00","رهف علي العنزي","No Response ",4.0194444444423425,{"$nulls":3},-45610.57777777778,"2024-11-28","14:45:00",14.036805555559113,"2024-11-28","14:45:00","رهف علي العنزي",14.036805555559113,null,null,"Clinical complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling"," حجزت موعد للأشعة مع دكتورة مرام و في تاريخ ١١ وعندما حضرت ع الموعد وتم ابلاغي وقت حضوري ان الدكتوره اجازه يوم ولم يصلني قبلها اي اتصال او رسالة تفيدني بإلغاء موعدي معها وعند طلبي لأقرب موعد تم افادتي ان اقرب موعد بعد شهر مما اخر خطتي العلاجية ارجو إفادتي بالرد.. ","I booked an appointment for an X-ray with Dr. Maram on the 11th. When I arrived for the appointment, I was informed that the doctor was on leave for the day. I did not receive any call or message beforehand informing me of the cancellation of my appointment with her. When I requested the earliest appointment, I was informed that the earliest appointment was after a month, which delayed my treatment plan. Please advise me on the response.","Satisfied","Patient",{"$nulls":15},"MOH",10,{"$f":"BV23/53","v":{"v":0.18867924528301888,"d":"18.87%"}},{"$nulls":8},3229,30354232,"مراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2024-12-07T14:55:00","رهف علي العنزي","More than 72 Hours",null,null,"امال القحطاني",1,{"$f":"CR23/CR25","v":{"v":0.0625,"d":"6.25%"}},0,1,0,0,{"$f":"CR23","v":1}]
[null,22,3153,30299421,"ذوي المراجع","التنويم","الطبي","وحدة العناية المتوسطة","2024-11-13T22:33:00","رهف علي العنزي","48 Hours","2024-11-13","18:48:00","رهف علي العنزي","2024-11-13","22:33:00","2024-11-16","12:49:00PM","ابرار بندر الشمري","2024-11-16","12:51:00","ابرار بندر الشمري",2.5958333333328483,"2024-11-17","09:20:00","رهف علي العنزي",0.8534722222248092,"2024-11-17","17:58:00","رهف علي العنزي",0.35972222222335404,"2024-11-19","12:06:00","ابرار بندر الشمري","No Response ",2.96875,{"$nulls":3},-45612.535416666666,null,null,-45612.535416666666,{"$nulls":3},-45612.535416666666,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.4.Failure to clarify patient case to his family"," تم نقل والدتي من العنايه المتوسطه الي الاقامه المديده بسرعه عالية مما ادخل الي شعور مريب على الطبيبين\nمحمد امين و موفق، وخاصه بعد ان شرحت لهم مخاوفي على والدتي والتي تتمثل في التالي. /1عمليتها الجراحيه لم يمضي عليها 4 اشهر للتاكد من شفاء المريضه وإلتئام الجرح الداخلي /2امكانيه اصابتها بالفتق اذا مازال الجرح\nالداخلي رخوي ولم يلتئم تماما /3احتمال اصابتها بإكتئاب بسبب نقلها لغرفه تطل على صبه اسمنت ومواصير ولا\nتدخل لها الشمس بشكل جيد والنافذه هي المتنفس الوحيد لها وكل ماذكرته لهم لم يرف لهم جفن او يعيدون\nالنظر في موضوع تحويلها في حينها واصرو علي خروجها مما جعلني استغرب من رد فعلهم كاطباء وعدم تقدير\nمخاوف اهل المريض او النظر بحرص على المريض والتأني في قرار ةةججالنقل تم نقل والدتي بعد ان وعدونا اداره\nالتنويم بنقل والدتي في غرفه اخرى عما قريب تم استلام ممرضات الاقامه المديده وبحضوري لوالدتي وتفاجئنا\nبعدة مشاكل واخطاء مرتكبه من قبل اطباء العنايه المتوسطه وهي كالتالي /١ اصابه والدتي بقروح سريريه في\nالمؤخره وخاصه حول منطقه الشرج والقروح عريضه ويصاحبها نزول دم /٢لم يسجل الاطباء المشكله الطبيه\nالتي اصابتها في تقرير النقل بل نفوا وكتبوا لا يوجد قروح سريريه وتم تحوير الوصف الطبي الي التهاب وهذا غير\nصحيح ومثبت امام التمريض والطبيب المختص الذين شاهدوا حالة المريضه /٣ عدم المصداقيه واخفاء الحاله\nالصحيه عن اهل المريض وذكر معلومات مغلوطه في التقرير الخاص بهم /٤إيهام الكل ان الحاله مستقره وسليمه\nعند نقلها من العنايه المتوسطه /٥صرف دواء حديث (مرهم) لايمت بصله للحاله ولن يعالج القروح فهو للفطريات\nالسطحيه /٦ظهور القروح السريريه الجديد والذي اصابها لديهم لا ينم الا عن قصور في الاشراف من قبل الطاقم\nالطبي بالعنايه المتوسطه وهنا لا اود ان اقول اهمال علما بان القروح السريريه تقترن دائما بحالات الاهمال\nالصحي للمريض من قبل المعالجين لذا اطلب /١اثبات الواقعه في السجلات الخاصه بذلك /٢ التحقيق مع\nومحاسبة الاطباء المعنين وافادتي بنتائج التحقيق /٣علاج القروح ","My mother was transferred from intermediate care to long-term care at a very high speed, which made the two doctors, Muhammad Amin and Muwafaq, feel suspicious, especially after I explained to them my fears for my mother, which are as follows. 1. Her surgery was less than four months old, so we need to confirm the patient's recovery and the internal wound's healing. 2. There's a possibility of her developing a hernia if the internal wound is still loose and hasn't fully healed. 3. She might develop depression due to being moved to a room overlooking a concrete slab and pipes, where sunlight doesn't reach her properly, and the window is her only source of fresh air. Despite all my concerns, they didn't bat an eye or reconsider the transfer decision at the time and insisted on her discharge. This surprised me, as doctors, and showed a lack of consideration for the patient's family's fears or a failure to carefully consider the patient's well-being and deliberate on the transfer decision. My mother was transferred after the inpatient department promised to move her to another room soon. The long-term care nurses arrived, and I was with my mother. We were surprised by several problems and errors committed by the intermediate care doctors, including: 1. My mother developed bedsores on her buttocks, especially around the anus. The anal area and sores are wide and accompanied by bleeding. /2 The doctors did not record the medical problem she suffered in the transfer report; rather, they denied it and wrote that there were no bedsores, and the medical description was altered to inflammation, which is incorrect and proven to be so by the nurses and the specialist doctor who examined the patient's condition. /3 Lack of credibility and concealment of the health condition from the patient's family, and the inclusion of false information in their report. /4 Misleading everyone into believing that the condition was stable and healthy when she was transferred from the intermediate care unit. /5 Prescribing a new medication (ointment) unrelated to the condition and which will not treat the sores, as it is for superficial fungal infections. /6 The appearance of the new bedsores that she suffered from indicates nothing but a deficiency in supervision by the medical staff in the intermediate care unit. Here, I do not want to say negligence, knowing that bedsores are always associated with cases of medical negligence of the patient by the healthcare providers. Therefore, I request: /1 Documenting the incident in the relevant records. /2 Investigating and holding the doctors involved accountable and informing me. Investigation results /3 Treatment of ulcers","Escalated","Patient",{"$nulls":4},"In-Patient",1,{"$f":"BK24/BK27","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":30},"رهف  العنزي",12,{"$f":"CR24/CR25","v":{"v":0.75,"d":"75.00%"}},2,3,4,3,{"$f":"CR24","v":12}]
[3,23,3164,30024921,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-11-16T10:35:00","ابرار بندر الشمري","48 Hours","2024-11-16","10:35:00","ابرار بندر الشمري","2024-11-16","10:35:00","2024-11-16","12:53:00","ابرار بندر الشمري","2024-11-16","12:53:00","ابرار بندر الشمري",0.09583333334012423,"2024-11-16","12:53:00","ابرار بندر الشمري",0,"2024-11-17","15:11:00","ابرار بندر الشمري",1.0958333333328483,{"$nulls":4},-45612.53680555556,{"$nulls":3},-45612.53680555556,"2024-11-17","20:43:00",1.3263888888832298,"2024-11-18","11:12:00","ابرار بندر الشمري",1.929861111108039,null,"2892-MAHMOUD   ABUGANAYA ","Clinical complaints","4. Accessibility","4.1.Access","4.1.4.Appointment delay","سوء تعامل مع المرضى وتأخير ادخال المرضين وتحويل إلى طبيب ثاني بحجة لديه حالة ضرورية","Poor patient treatment, delays in admitting patients, and referrals to another doctor under the pretext that he had an urgent case.","Satisfied","Patient",{"$nulls":4},"Out-Patient",5,{"$f":"BK25/BK27","v":{"v":0.8333333333333334,"d":"83.33%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":18},"Total",{"$f":"SUM(CR22:CR24)","v":16},{"v":3.8125,"d":"381%"},2,5,4,5,16]
[null,24,3172,84479,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-11-17T09:51:00","رهف علي العنزي","48 Hours","2024-11-17","9:46:00AM","رهف علي العنزي","2024-11-17","09:51:00","2024-11-17","13:41:00","رهف علي العنزي","2024-11-17","13:42:00","رهف علي العنزي",0.16041666666569654,"2024-11-18","14:19:00","رهف علي العنزي",1.0256944444481633,"2024-11-18","15:13:00","رهف علي العنزي",0.03749999999854481,{"$nulls":4},-45613.57083333333,{"$nulls":3},-45613.57083333333,"2024-11-18","17:14:00",1.1472222222218988,"2024-11-18","17:56:00","رهف علي العنزي",1.1763888888890506,null,"14312-SABRI BAJIS ZEIADAH ","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication","اسلوب غير مهني في التعامل مع المريض حيث قال لي  روحي شكلي دكاترة روحي عند طبيب عمود فقري  عند طلبي اجازة منه علما بانه لديه خبر بحالتي الصحية واني اتألم ولكن كان اسلوبه جدا غير مهني ..","His approach to dealing with the patient was unprofessional. He told me to go see a spine doctor when I asked him for leave, even though he was aware of my health condition and that I was in pain, but his approach was very unprofessional.","Satisfied","Patient",{"$nulls":4},"ER",0,{"$f":"BK26/BK27","v":{"v":0,"d":"0.00%"}},{"$nulls":8},{"$f":"BX21","v":2},{"$f":"BY21","v":5},{"$f":"BZ21","v":1},{"$f":"CA21","v":2}]
[null,25,3177,30316263,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الأمن","2024-11-18T12:13:00","ابرار بندر الشمري","24 Hours","2024-11-18","12:13:00","ابرار بندر الشمري","2024-11-18","12:13:00",{"$nulls":3},"2024-11-18","12:26:00","ابرار بندر الشمري",0.009027777778101154,{"$nulls":3},-45614.518055555556,{"$nulls":3},0,{"$nulls":4},-45614.518055555556,{"$nulls":3},-45614.518055555556,"2024-11-18","17:09:00",0.19652777777810115,"2024-11-19","11:04:00","ابرار بندر الشمري",0.9430555555518367,null,null,"Management complaints","3. Institutional issues","3.3.Safety & Security","3.3.9.Lack of parking slots","لايوجد تنظيم لسيارات وعشوائية ولايوجد تجاوب من قبلهم بالمساعده للمريضه كبيرة السن عند البوابة مما دفعنا للوقف بعيد عن المستشفى وصعوبة على المريضه بالوصول . ","There is no organization of cars, it is chaotic, and there is no response from them to help the elderly patient at the gate, which prompted us to stop far from the hospital and made it difficult for the patient to reach it.","No response","Patient",{"$nulls":4},"Total",{"$f":"SUM(BK24:BK26)","v":6},{"$f":"SUM(BL24:BL26)","v":{"v":1,"d":"100%"}},{"$nulls":8},{"$f":"BU26/BV23","v":{"v":0.2,"d":"20.00%"}},{"$f":"BV26/BV23","v":{"v":0.5,"d":"50.00%"}},{"$f":"BW26/BV23","v":{"v":0.1,"d":"10.00%"}},{"$f":"BX26/BV23","v":{"v":0.2,"d":"20.00%"}},{"$nulls":18},"Patient Relatives",16,{"$f":"CR27/44","v":{"v":0.36363636363636365,"d":"36.36%"}}]
[null,26,3180,30356364,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-11-19T10:59:00","ابرار بندر الشمري","72 Hours","2024-11-19","10:39:00","ابرار بندر الشمري","2024-11-19","10:59:00","2024-11-20","15:20:00","ابرار بندر الشمري","2024-11-20","15:20:00","ابرار بندر الشمري",1.1812500000014552,"2024-11-20","15:23:00","ابرار بندر الشمري",2.0833333328482695E-3,"2024-11-21","19:49:00","رهف علي العنزي",1.1847222222204437,"2024-11-23","09:15:00","ابرار بندر الشمري","No Response ",2.7465277777737356,{"$nulls":3},-45616.63888888889,null,null,-45616.63888888889,{"$nulls":3},-45616.63888888889,null,"90237-BADER MAJED ALJADAAN ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.5.Rushed, not time to see patients","عدم اعطاء وقت كافي لتشخيص وعدم التجاوب اثناء الاستفسار  . ","Not giving enough time for diagnosis and not responding during inquiries.","Satisfied","Patient",{"$nulls":4},"Medical",6,{"$f":"BK28/BK31","v":{"v":1,"d":"100.00%"}},{"$nulls":19},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,27,3181,30011921,"ذوي المراجع","التنويم","الطبي","قسم العلاج التنفسي","2024-11-19T12:08:00","ابرار بندر الشمري","More than 72 Hours","2024-11-19","11:27:00AM","ابرار بندر الشمري","2024-11-19","12:08:00","2024-11-19","17:38:00","ابرار بندر الشمري","2024-11-19","17:39:00","ابرار بندر الشمري",0.22986111111094942,"2024-11-19","17:45:00","رهف علي العنزي",4.166666665696539E-3,"2024-11-20","15:24:00","ابرار بندر الشمري",0.9020833333343035,"2024-11-21","15:48:00","ابرار بندر الشمري","No Response ",1.9229166666627862,{"$nulls":3},-45615.73541666667,"2024-11-20","18:03:00",1.0166666666627862,"2024-11-25","10:24:00","ابرار بندر الشمري",5.697916666664241,null,"WADHA","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","السلام عليكم ورحمة االله وبركاته افيدكم حفظكم االله انه اليوم الساعه ٦ مساءا قامت اخصائية العلاج التنفسي\nوضحى بعمل شفط للبلغم اعزكم االله اثناء اعطاء الوالدة موية شرب مع دواء الضغط عن طريق الانبوب (رغم\nتحذيرها) ونتج عن ذلك ما يلي: استرجاع فوري للوالده عن طريق الانف والفم. هذا ما هو ظاهر حتى الان من\nاضرار تم ابلاغ الطبيب المناوب محمود. وكل ذلك تم على مرأى مدير التمريض جودة. ابن المريضه مزنه\nالبصيلي.","Peace, mercy, and blessings of God be upon you. I would like to inform you, may God protect you, that today at 6 PM, the respiratory therapist, Wadha, performed a phlegm suction procedure (excuse the expression) while administering my mother's drinking water and blood pressure medication via a tube (despite being warned against it). This resulted in the following: my mother immediately vomited through her nose and mouth. This is the only visible damage so far. The on-call doctor, Mahmoud, has been informed. All of this occurred in the presence of the nursing director, Jawda. The patient's son, Muzna Al-Basili.","No response","Patient",{"$nulls":4},"Admin",0,{"$f":"BK29/BK31","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"In-Patient",3,{"$f":"BV29/BV32","v":{"v":0.3,"d":"30.00%"}},{"$nulls":8},"ابرار الشمري",5,{"$f":"CG29/CG30","v":{"v":5,"d":"500.00%"}},1,2,1,1,{"$f":"CG29","v":5},{"$nulls":3},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,28,3185,30354094,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-11-19T18:11:00","رهف علي العنزي","More than 72 Hours","2024-11-19","6:06:00PM","رهف علي العنزي","2024-11-19","18:11:00","2024-11-19","6:27:00PM","رهف علي العنزي","2024-11-19","18:27:00","رهف علي العنزي",0.011111111110949423,"2024-11-19","19:19:00","رهف علي العنزي",0.03611111110512866,"2024-11-21","18:00:00","رهف علي العنزي",1.945138888891961,"2024-11-21","18:00:00","رهف علي العنزي","No Response ",1.9812499999970896,{"$nulls":3},-45615.76875,"2024-11-24","21:13:00",5.115277777775191,"2024-12-03","19:52:00","رهف علي العنزي",14.059027777773736,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","أجرت والدتي عمليتين منفصلتين للعين وتم تحصيل سعرين مختلفين لكل منهما رغم انه نفس الإجراء بالضبط. ويبدو انه كان هنالك مشكلة تواصل مع المريض وذويه في شرح مثل هذه التفاصيل حيث اننا لم نتلق أي اتصال أو تفسير واضح في سبب فرق التكلفة قبل إجراء الدفع أو حتى بعده انما تم توجيهي للتحدث مع العديد من الأقسام المختلفة لكن دون وجود اجابات واضحة علماً ان الفرق 1150 ريال تقريبا يرجى توضيح ذلك واعادة المبالغ المستحقة ان كان هنالك خطأ حاصل  وشكراً.. ","My mother underwent two separate eye surgeries and was charged two different prices for each, even though it was the exact same procedure. There seems to have been a communication problem with the patient and her family regarding these details, as we received no communication or clear explanation for the cost difference before or after payment. I was simply directed to several different departments, but without any clear answers. The difference is approximately 1150 riyals. Please clarify this and refund the overcharged amounts if there was an error. Thank you.","Satisfied","Patient",{"$nulls":4},"Nursing",0,{"$f":"BK30/BK31","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Out-Patient",6,{"$f":"BV30/BV32","v":{"v":0.6,"d":"60.00%"}},{"$nulls":8},"امال القحطاني",1,{"$f":"CG30/CG32","v":{"v":0.047619047619047616,"d":"4.76%"}},0,1,0,0,{"$f":"CG30","v":1},{"$nulls":3},{"$f":"CT25","v":2},{"$f":"CU25","v":5},{"$f":"CV25","v":4},{"$f":"CW25","v":5}]
[null,29,3186,30300120,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-11-19T19:40:00","رهف علي العنزي","24 Hours","2024-11-19","19:40:00","رهف علي العنزي","2024-11-19","19:40:00",{"$nulls":3},"2024-11-19","19:55:00","رهف علي العنزي",0.010416666664241347,"2024-11-20","13:37:00","رهف علي العنزي",0.7375000000029104,{"$nulls":3},-45616.56736111111,{"$nulls":4},-45615.82986111111,{"$nulls":3},-45615.82986111111,"2024-11-20","14:56:00",0.7923611111109494,"2024-11-20","15:24:00","رهف علي العنزي",0.8118055555605679,90524,"DR.RAMI SHAATH","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","الطبيب المعالج كان اسلوبه غير مهني ولم يعطني وقت للسؤال اكثر عن حالتي الطبية ولم يشرح لي اي خطة علاجية ولم يقرأ لي اي نتائج ورفض الاستماع لمخاوفي واعطائي وقت الموعد كاملا حيث ان زيارتي لديه لم تتجاوز الدقائق البسيطة ولم استفد من الاستشارة الطبية اريد وضع وتوضيح الخطة العلاجية لحالتي  ..","The treating physician's approach was unprofessional. He did not give me time to ask more about my medical condition, did not explain any treatment plan to me, did not read any results to me, refused to listen to my concerns, and did not give me the full appointment time. My visit with him did not exceed a few minutes, and I did not benefit from the medical consultation. I want the treatment plan for my condition to be established and clarified.","Dissatisfied","Patient",{"$nulls":4},"Total",{"$f":"SUM(BK28:BK30)","v":6},{"$f":"BL28+BL29++BL30","v":{"v":1,"d":"100%"}},{"$nulls":8},"ER",1,{"$f":"BV31/BV32","v":{"v":0.1,"d":"10.00%"}},{"$nulls":8},"رهف  العنزي",15,{"$f":"CG31/CG32","v":{"v":0.7142857142857143,"d":"71.43%"}},2,4,3,6,{"$f":"CG31","v":15},{"$nulls":3},{"$f":"CQ30/CR27","v":{"v":0.125,"d":"12.50%"}},{"$f":"CR30/CR27","v":{"v":0.3125,"d":"31.25%"}},{"$f":"CS30/CR27","v":{"v":0.25,"d":"25.00%"}},{"$f":"CT30/CR27","v":{"v":0.3125,"d":"31.25%"}}]
[null,30,3192,30356728,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2024-11-20T19:48:00","رهف علي العنزي","72 Hours","2024-11-20","19:37:00","رهف علي العنزي","2024-11-20","19:48:00","2024-11-20","20:13:00","رهف علي العنزي","2024-11-20","20:14:00","رهف علي العنزي",0.018055555556202307,"2024-11-23","21:16:00","ابرار بندر الشمري",3.0430555555576575,{"$nulls":3},-45619.88611111111,{"$nulls":4},-45616.84305555555,{"$nulls":3},-45616.84305555555,"2024-11-20","20:33:00",0.013194444443797693,"2024-11-23","14:30:00","رهف علي العنزي",2.7611111111109494,null,"4885-LAMYA SAID SULAIMAN ","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","دخلت على الطبيبه وبالبدايه اعطيتها تفاصيل عن التعب وعن الادويه اللي اخذتها لاجل عدم حصول اي تعارض مع ادويه مستقبليه بالادويه بعدها قالت لي  طيب وش المطلوب دام عندك الادويه تبين سكليف يعني  اخبرتها انا شرحت لاجل عدم حدوث اي تعارض بالادويه وكان اسلوبها غير مهني بقولها   قومي قيسي وزنك   وبعدها قالت  تبين ابره اوماتبين  كيف الطبيبة تسالني عن المناسب لحالتي؟ ارجو الافادة وشكرا..","I went to the doctor and initially gave her details about my fatigue and the medications I was taking to avoid any potential drug interactions. She then asked me what was required since I already had the medications, specifically whether I wanted a sclerotherapy injection. I explained that I had already done this to prevent any drug interactions, but her approach was unprofessional. She told me to get up and weigh myself, and then asked if I wanted an injection or not. How can a doctor ask me what is appropriate for my condition? Please advise, and thank you.","Dissatisfied","Patient",{"$nulls":15},"Total",{"$f":"SUM(BV29:BV31)","v":10},{"$f":"SUM(BW29:BW31)","v":{"v":0.9999999999999999,"d":"100%"}},{"$nulls":8},"Total",{"$f":"SUM(CG29:CG31)","v":21},{"v":5.761904761904762,"d":"576%"},3,7,4,7,21]
[null,31,3195,1452372,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-11-20T23:10:00","رهف علي العنزي","More than 72 Hours","2024-11-20","23:10:00","رهف علي العنزي","2024-11-20","23:10:00","2024-11-24","16:17:00","رهف علي العنزي","2024-11-24","18:35:00","رهف علي العنزي",3.8090277777737356,"2024-11-25","10:22:00","ابرار بندر الشمري",0.6576388888861402,"2024-11-25","10:23:00","ابرار بندر الشمري",6.944444467080757E-4,"2024-11-25","10:23:00","ابرار بندر الشمري","No Response ",0.6583333333328483,{"$nulls":3},-45620.774305555555,"2024-11-27","12:30:00",2.7465277777810115,"2024-11-28","14:48:00","رهف علي العنزي",3.84236111111386,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.2.Dispensing errors","وصف الطبيب تيزانيدين 2 ملغ لكن الصيدلي صرف ليفوثروكسيم 100 ملغ ارجو الافادة .. ","The doctor prescribed Tizanidine 2 mg, but the pharmacist dispensed Levothyroxine 100 mg. Please advise.","Neutral","Hospital",{"$nulls":15},"Medical",4,{"$f":"BV33/BV36","v":{"v":0.4,"d":"40.00%"}},{"$nulls":19},"In-Patient",4,{"$f":"CR33/CR36","v":{"v":0.25,"d":"25.00%"}}]
[null,32,3198,546668093,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-11-21T14:41:00","رهف علي العنزي","72 Hours","2024-11-21","14:34:00","رهف علي العنزي","2024-11-21","14:41:00","2024-11-21","16:57:00","رهف علي العنزي","2024-11-21","16:58:00","رهف علي العنزي",0.0951388888861402,"2024-11-23","09:16:00","ابرار بندر الشمري",1.679166666668607,"2024-11-23","17:44:00","رهف علي العنزي",0.35277777777810115,{"$nulls":4},-45617.70694444444,"2024-11-24","15:24:00","رهف علي العنزي",2.9347222222277196,"2024-11-23","10:24:00",1.726388888891961,{"$nulls":3},-45617.70694444444,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient"," اسلوب الموظفة عير مقبول بالمرة القت بكلمه ( تأمينك غير مغطي ) و اغلقت الخط فجأه اسلوب غير مهني \nمن بداية المكالمة بعدم تعريف بنفسها وقسمها حتى نهايتها الرجاء الرجوع للمكالمة و سماع طريقة الموظفة و اغلاق الخط .. وارجو اتخاذ الاجراءات اللازمة والافادة ..","The employee's behavior was completely unacceptable. She said, \"Your insurance is not covered,\" and hung up abruptly. This was unprofessional. From the beginning of the call, she didn't introduce herself or her department, and this continued until the end. Please review the call and listen to the employee's tone and how she hung up. I urge you to take the necessary action and provide an update.","Closed","Patient",{"$nulls":15},"Admin",5,{"$f":"BV34/BV36","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"Patient",21,{"$f":"CG34/53","v":{"v":0.39622641509433965,"d":"39.62%"}},{"$nulls":8},"Out-Patient",11,{"$f":"CR34/CR36","v":{"v":0.6875,"d":"68.75%"}}]
[4,33,3203,1825346,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2024-11-23T12:22:00","ابرار بندر الشمري","48 Hours","2024-11-23","23:11:00","ابرار بندر الشمري","2024-11-23","12:22:00","2024-11-23","15:28:00","ابرار بندر الشمري","2024-11-23","15:29:00","ابرار بندر الشمري",0.12986111111240461,{"$nulls":3},-45619.64513888889,{"$nulls":3},0,{"$nulls":4},-45619.64513888889,{"$nulls":3},-45619.64513888889,"2024-11-23","21:45:00",0.2611111111109494,"2024-11-25","10:14:00","ابرار بندر الشمري",1.78125,null,"11043-MOHAMMED SAMEER AL RAHHAL ","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient"," تم زيارة الدكتور لطلب اشاعه مقطعيه للجيوب الانفيه وكتابة مبرر لقبول شركة التامين الطلب وتم تزويد\nالدكتور بصوره باسم الاشاعه وعرف ان الدكتور تركي بن محفوظ هو من طلب هذي الاشاعه قال لي تركي بن\nمحفوظ هذا كان عندنا سابقاً في مستشفى الحمادي هو دكتور تجميل بس !!!! انا كا مريض المعلومه هذي تفيدني\nفي ايش ان حالتي ليست حالة تجميل انا عندي تضخم في الجيوب ودكتوري في مستشفى اخر طلب مني هذي الاشاعه وبحكم ان تاميني ماشي في الحمادي وملفي وتحاليلي كلها بالحمادي جيت اسويها بالحمادي . قلت لدكتور محمد بعد اذنك تكتب اسباب واضحه في الطلب عشان التامين يوافقون قال طيب بدون نفس وانا رحت الاشاعه وجتني رساله رفض من التامين لعدم وجود سبب واضح رجعت لدكتور اتكلم معه بكل ادب واحترام , دكتور جاني رفض من شركة التامين لعدم وجود مبرر واضح هل من الممكن ترفع الطلب مره ثانيه وتوضيح مبرر عشان\nالموافقه رفض ويرفع صوته علي يقول روحي اشتكي شركة التأمين قلت طيب وطلعت كلمت شركة التامين قالو\nالدكتور كاتب انسداد بالجيوب الانفيه فقط ؟؟؟؟ سالتهم ايش المستشفى الي يقبله تاميني والاشاعه قالو لي\nالتخصصي الطبي ورحت ودخلت على دكتور انفس واذن وحنجره وطلب الاشاعه ووصف الحاله بطلب وقبلو\nشركة التامين وسويت الاشاعه في اقل من ساعه ... دكتور محمد تعامله ورفعت صوته وتصرفه مع المريض غير\nمهني وغير لائق بمستشفى الحمادي الدكتور تركي بن محفوظ كان موجود في مستشفى الحمادي او لم يكن فيه انا كأمريض ليس لي علاقه الدكتور محمد هو احد اسباب عدم الرغبه بزيارة مستشفى الحمادي في المرات القادمه .","I visited the doctor to request a CT scan of my sinuses and to write a justification for the insurance company to accept the request. I provided the doctor with a picture of the scan and learned that Dr. Turki bin Mahfouz had requested it. He told me that Turki bin Mahfouz had previously worked at Al Hammadi Hospital and that he was a cosmetic surgeon. As a patient, how does this information help me? My condition isn't cosmetic; I have enlarged sinuses, and my doctor at another hospital requested this scan. Since my insurance is with Al Hammadi and all my medical records and tests are with them, I went to Al Hammadi to have it done. I told Dr. Mohammed, \"Please write clear reasons in the application so the insurance company will approve it.\" He said, \"Okay,\" without enthusiasm. I went for the x-ray and received a rejection message from the insurance company because there was no clear reason. I went back to the doctor and spoke to him politely and respectfully. \"Doctor, I received a rejection from the insurance company because there was no clear justification. Is it possible to resubmit the application and provide a clear justification for approval?\" He refused and raised his voice at me, telling me to go complain to the insurance company. I said, \"Okay,\" and left. I contacted the insurance company, and they said, \"The doctor only wrote 'sinus blockage'?\" I asked them which hospital my insurance would cover for the scan, and they told me it was the Specialized Medical Center. I went there and saw an ENT doctor who ordered the scan and described my condition. The insurance company accepted it, and I had the scan done in less than an hour. Dr. Mohammed's behavior—raising his voice and his overall attitude toward the patient—was unprofessional and unbecoming of Al-Hammadi Hospital. Whether Dr. Turki bin Mahfouz was at Al-Hammadi Hospital or not is irrelevant to me as a patient. Dr. Mohammed is one of the reasons I don't want to visit Al-Hammadi Hospital again.","No response","Patient",{"$nulls":15},"Nursing",1,{"$f":"BV35/BV36","v":{"v":0.1,"d":"10.00%"}},{"$nulls":19},"ER",1,{"$f":"CR35/CR36","v":{"v":0.0625,"d":"6.25%"}}]
[null,34,3205,30267215,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-11-23T15:44:00","ابرار بندر الشمري","48 Hours","2024-11-23","15:26:00","ابرار بندر الشمري","2024-11-23","15:44:00","2024-11-23","10:50:00","ابرار بندر الشمري","2024-11-25","10:50:00","ابرار بندر الشمري",1.7958333333372138,"2024-11-25","13:44:00","ابرار بندر الشمري",0.12083333333430346,{"$nulls":3},-45621.572222222225,{"$nulls":4},-45621.45138888889,{"$nulls":3},-45621.45138888889,"2024-11-25","14:29:00",0.15208333333430346,"2024-11-26","10:55:00","ابرار بندر الشمري",1.0034722222189885,null,"17216-NADER ABDULJALIL MUSTAFA ALHASANI ","Clinical complaints","4. Accessibility","4.1.Access","4.1.4.Appointment delay","تم حضوري على موعد لخلع ضرس والانتظار اكثر من نصف ساعه واتفاجئ بخروج الدكتور من العيادة دون ذكر اسباب لذلك","I had an appointment for a tooth extraction and waited for more than half an hour, only to be surprised when the doctor left the clinic without giving any reason.","Satisfied","Patient",{"$nulls":15},"Total",{"$f":"SUM(BV33:BV35)","v":10},{"$f":"BW33+BW34++BW35","v":{"v":1,"d":"100%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"Total",{"$f":"CR33+CR34+CR35","v":16},{"$f":"SUM(CS33:CS35)","v":{"v":1,"d":"100%"}}]
[null,35,3212,30156862,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-11-23T20:13:00","رهف علي العنزي","More than 72 Hours","2024-11-23","20:13:00","رهف علي العنزي","2024-11-23","20:13:00",{"$nulls":3},"2024-11-24","15:08:00","رهف علي العنزي",0.7881944444452529,"2024-11-25","10:26:00","ابرار بندر الشمري",0.804166666661331,"2024-11-25","13:54:00","رهف علي العنزي",0.14444444444961846,"2024-11-26","10:54:00","ابرار بندر الشمري","No Response ",1.8236111111109494,{"$nulls":3},-45620.63055555556,"2024-11-27","21:34:00",3.2680555555489263,"2024-11-28","15:41:00","رهف علي العنزي",4.022916666661331,null,"11936-AZZAH JAFAR BASHEIR ","Clinical complaints","4. Accessibility","4.1.Access","4.1.4.Appointment delay","تاخير و انتظار بما يقارب الساعة على موعد مؤكد الساعة (7:30) م , حيث اني دخلت موعدي بعد 8:30 م .","There was a delay and a wait of approximately one hour for a confirmed appointment at (7:30) PM, as I entered my appointment after 8:30 PM.","Dissatisfied","Patient",{"$nulls":26},{"$f":"CI31","v":2},{"$f":"CJ31","v":4},{"$f":"CK31","v":3},{"$f":"CL31","v":6},{"$nulls":7},"Medical",12,{"$f":"CR37/CR40","v":{"v":0.75,"d":"75.00%"}}]
[null,36,3208,30020787,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-11-23T22:20:00","رهف علي العنزي","More than 72 Hours","2024-11-23","10:20:00","رهف علي العنزي","2024-11-23","10:20:00","2024-11-23","17:25:00","رهف علي العنزي","2024-11-24","17:25:00","رهف علي العنزي",1.2951388888905058,"2024-11-25","10:27:00","ابرار بندر الشمري",0.7097222222218988,"2024-11-26","09:01:00","رهف علي العنزي",0.9402777777795563,{"$nulls":4},-45620.725694444445,{"$nulls":3},-45620.725694444445,"2024-11-26","19:56:00",2.1048611111109494,"2024-11-28","14:44:00","رهف علي العنزي",3.8881944444437977,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.2.Dispensing errors","تم صرف ادوية سكر غير صحيحه للوالدة الدكتور كاتب لها mg٦٠ والصيدلي اعطاها mg30 وهذا يعتبر خطأ\nفي علاج السكر للمريضة لا يوجد لدي اسم الصيدلي لكن ارفق لكم رقمه الوظيفي ٩٠٧٢٩, ارجو الافادة..","My mother was given the wrong diabetes medication. The doctor prescribed 60 mg, but the pharmacist gave her 30 mg. This is a mistake in her diabetes treatment. I don't have the pharmacist's name, but I've attached his employee number: 90729. Please advise.","Satisfied","Patient",{"$nulls":26},{"$f":"CF37/CG34","v":{"v":0.09523809523809523,"d":"9.52%"}},{"$f":"CG37/CG34","v":{"v":0.19047619047619047,"d":"19.05%"}},{"$f":"CH37/CG34","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"CI37/CG34","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$nulls":7},"Admin",3,{"$f":"CR38/CR40","v":{"v":0.1875,"d":"18.75%"}}]
[null,37,3214,30329479,"وزارة الصحة","التنويم","التمريض","تمريض وحدة العناية المركزة","2024-11-24T10:26:00","ابرار بندر الشمري","48 Hours","2024-11-24","10:26:00","ابرار بندر الشمري","2024-11-24","10:26:00",{"$nulls":3},"2024-11-24","15:54:00","ابرار بندر الشمري",0.22777777777810115,"2024-11-25","10:19:00","ابرار بندر الشمري",0.7673611111094942,"2024-11-26","09:00:00","رهف علي العنزي",0.945138888891961,"2024-11-26","10:53:00","ابرار بندر الشمري","No Response ",1.7909722222248092,{"$nulls":3},-45620.6625,null,null,-45620.6625,{"$nulls":3},-45620.6625,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","لم تقم الممرضات بتحريك المريض، مما أدى إلى ظهور فطر الكانديدا أوريس.","The nurses did not move the patient, which led to the appearance of candida auris.","Satisfied","Patient",{"$nulls":37},"Nursing ",1,{"$f":"CR39/CR40","v":{"v":0.0625,"d":"6.25%"}}]
[null,38,3213,546668093,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-11-24T15:24:00","رهف علي العنزي","48 Hours","2024-11-24","15:24:00","رهف علي العنزي","2024-11-24","15:24:00",{"$nulls":3},"2024-11-24","15:29:00","رهف علي العنزي",3.4722222189884633E-3,"2024-11-25","10:26:00","ابرار بندر الشمري",0.7895833333313931,{"$nulls":3},-45621.43472222222,{"$nulls":4},-45620.64513888889,{"$nulls":3},-45620.64513888889,"2024-11-26","13:39:00",1.9236111111094942,"2024-11-26","09:01:00","رهف علي العنزي",1.7305555555576575,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient"," اسلوب الموظفة عير مقبول بالمرة اتصلت للاستفسار لكنها القت بكلمه ( تأمينك غير مغطي ) و اغلقت الخط فجأه اسلوب غير مهني \nمن بداية المكالمة بعدم تعريف بنفسها وقسمها حتى نهايتها الرجاء الرجوع للمكالمة و سماع طريقة الموظفة و اغلاق الخط .. وارجو اتخاذ الاجراءات اللازمة والافادة ..","The employee's behavior was completely unacceptable. I called to inquire, but she simply said, \"Your insurance isn't covered,\" and hung up abruptly. This was unprofessional. From the beginning of the call, she didn't introduce herself or her department, and this continued until the end. Please review the call and listen to the employee's tone and how she hung up. I urge you to take the necessary action and provide an update.","Satisfied","Patient",{"$nulls":26},"In-Patient",0,{"$f":"CG40/CG43","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Total",{"$f":"CR37+CR38+CR39","v":16},{"$f":"CS37+CS38+CS39","v":{"v":1,"d":"100%"}}]
[null,39,3215,30329479,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2024-11-24T15:54:00","ابرار بندر الشمري","24 Hours","2024-11-24","15:54:00","ابرار بندر الشمري","2024-11-24","15:54:00",{"$nulls":3},"2024-11-24","15:59:00","ابرار بندر الشمري",0.003472222226264421,"2024-11-24","19:35:00","رهف علي العنزي",0.14999999999417923,{"$nulls":3},-45620.81597222222,{"$nulls":4},-45620.665972222225,{"$nulls":3},-45620.665972222225,"2024-11-24","23:54:00",0.32986111110949423,"2024-11-25","10:19:00","ابرار بندر الشمري",0.7638888888832298,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","منع الزيارة للمريض حتى بعد انتهاء فترة علاجه من الفطريات ","Visitors are prohibited even after the patient has completed their treatment for the fungal infection.","Satisfied","Patient",{"$nulls":26},"Out-Patient",21,{"$f":"CG41/CG43","v":{"v":1,"d":"100.00%"}}]
[null,40,3216,1396563,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-11-24T15:59:00","ابرار بندر الشمري","48 Hours","2024-11-24","15:59:00","ابرار بندر الشمري","2024-11-24","15:59:00",{"$nulls":3},"2024-11-24","16:25:00","ابرار بندر الشمري",0.018055555556202307,"2024-11-25","10:19:00","ابرار بندر الشمري",0.7458333333270275,{"$nulls":3},-45621.42986111111,{"$nulls":4},-45620.68402777778,{"$nulls":3},-45620.68402777778,"2024-11-25","16:42:00",1.0118055555503815,"2024-11-26","09:00:00","رهف علي العنزي",1.6909722222189885,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تاخير بااستلام اجازة المرافق رغم استلام الاجازة المرضية للمراجع . ","Delay in receiving the accompanying person's leave despite receiving the sick leave for the client.","Satisfied","Patient",{"$nulls":26},"ER",0,{"$f":"CG42/CG43","v":{"v":0,"d":"0.00%"}}]
[null,41,3217,30356775,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-11-24T16:41:00","ابرار بندر الشمري","24 Hours","2024-11-24","16:41:00","ابرار بندر الشمري","2024-11-24","16:41:00",{"$nulls":3},"2024-11-24","16:46:00","ابرار بندر الشمري",3.4722222189884633E-3,{"$nulls":3},-45620.69861111111,{"$nulls":3},0,{"$nulls":4},-45620.69861111111,{"$nulls":3},-45620.69861111111,"2024-11-24","18:26:00",0.06944444444525288,"2024-11-25","10:20:00","ابرار بندر الشمري",0.7319444444437977,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","تعرضت لحادث مروري وتم نقلي على الاسعاف لمستشفى الحمادي النزهة الاصابات: خلع في الورك والحوض وكسر في الحوض زاوية الحوض وتم افادتي من المستشفى بان التأمين لايغطي الفترة العلاجية كاملة وبعدين تم الرفع للتأمين ثلاث مرات لتمدبد التنويم وتم الرفض والان مطالب بالخروج من المستشفى","I was involved in a traffic accident and was transported by ambulance to Al Hammadi Hospital in Al Nozha. My injuries include a dislocated hip and pelvis, and a fractured pelvic angle. The hospital informed me that my insurance does not cover the entire treatment period. I then appealed to the insurance company three times to extend my stay, but each request was denied. Now I am being asked to leave the hospital.","Satisfied","Patient",{"$nulls":26},"Total",{"$f":"CG40+CG41+CG42","v":21},{"$f":"SUM(CH40:CH42)","v":{"v":1,"d":"100%"}}]
[null,42,3219,30182887,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-11-24T19:18:00","رهف علي العنزي","72 Hours","2024-11-24","18:57:00","رهف علي العنزي","2024-11-24","07:18:00","2024-11-24","20:00:00","رهف علي العنزي","2024-11-24","20:02:00","رهف علي العنزي",0.5305555555532919,"2024-11-25","10:27:00","ابرار بندر الشمري",0.6006944444452529,"2024-11-26","08:59:00","رهف علي العنزي",0.9388888888861402,"2024-11-27","15:22:00","امال ماهل القحطاني","No Response ",2.805555555554747,{"$nulls":3},-45620.83472222222,"2025-02-16","15:36:00",83.81527777777956,{"$nulls":3},-45620.83472222222,null,"90247-FAHAD ALDOSARY ","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","وصلت قبل موعدي ٥ دقايق كان الموعد ٦:٢٠وانتظرت ولا يوجد احد بغرفه الدكتور ولم يتم النداء علي الا بعد\nانتظار ١٠ دقايق ودخلت وطلب مني الادويه الي استخدمها وقال اذا بتاخذي وقت وراك انتظار واطلعي طلعي\nالادويه وبعدين ارجعي وطلعت وانتظرت دخل بعدي مرضى اثنين ولا استاذن او كلمني , عدم احترام المريض\nوحالته ولا وقته حاجزه موعد عنده من ٣ اسابيع وبالاخير اهذا التعامل الغير مهني مع المريض  .. دافعه ٥٠٠ ريال\nكاش وانا بحاجه للعلاج جدا وكان موعدي المفروض امس وتم تغيره بسبب وضع الدكتور وانا الان ضيعت وقت انتظار وتأملت بعلاج عندي نوبات هلع قويه  , اطلب تعويض عن الذي حصل والافادة .. ","I arrived 5 minutes early for my appointment, which was at 6:20. I waited, but no one was in the doctor's room. I wasn't called until after waiting 10 minutes. He asked for my medication and told me if I was taking too long, that I had a waiting list, and to go get my medication and then come back. I went out and waited. Two other patients came in after me, and he didn't even ask permission or speak to me. This is disrespectful to the patient, their condition, or their time. I booked an appointment with him three weeks ago, and this is how I receive unprofessional treatment. I paid 500 riyals in cash, and I desperately need treatment. My appointment was supposed to be yesterday, but it was changed because of the doctor's situation. Now I've wasted my waiting time and was hoping for treatment for severe panic attacks. I demand compensation for what happened and an explanation.","Escalated","Patient",{"$nulls":26},"Medical",14,{"$f":"CG44/CG47","v":{"v":0.6666666666666666,"d":"66.67%"}}]
[null,43,3220,30164268,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-11-25T11:02:00","ابرار بندر الشمري","24 Hours","2024-11-25","10:47:00","ابرار بندر الشمري","2024-11-25","11:02:00","2024-11-25","12:20:00","ابرار بندر الشمري","2024-11-25","12:20:00","ابرار بندر الشمري",0.05416666666860692,{"$nulls":3},-45621.51388888889,{"$nulls":3},0,{"$nulls":4},-45621.51388888889,{"$nulls":3},-45621.51388888889,"2024-11-25","15:06:00",0.11527777777519077,"2024-11-26","09:03:00","رهف علي العنزي",0.8631944444423425,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","تم رفع مطالبة التأمين لعمل سحب عصب لضرسي (ضرس بقناتين) مع د.فرحان عبدالعزيز، و تم رفع المطالبة\nبمبلغ ١٨٠٠ ريال (بينما التكلفة الفعلية لها ١٤٤٠ ريال) و قام التأمين بموافقة جزئية على مبلغ ١٣٥٣.٥٧ ريال و\nدفعت الفرق كاش مبلغ ٤٤٦ ريال","An insurance claim was filed for a root canal on my tooth (a two-canal tooth) with Dr. Farhan Abdulaziz. The claim was for 1800 riyals (while the actual cost was 1440 riyals), and the insurance company partially approved 1353.57 riyals. I paid the difference of 446 riyals in cash.","Satisfied","Patient",{"$nulls":26},"Admin",7,{"$f":"CG45/CG47","v":{"v":0.3333333333333333,"d":"33.33%"}}]
[null,44,3226,50333,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-11-25T21:30:00","رهف علي العنزي","48 Hours","2024-11-25","17:08:00","رهف علي العنزي","2024-11-25","21:30:00","2024-11-26","21:16:00","رهف علي العنزي","2024-11-26","21:19:00","رهف علي العنزي",0.992361111108039,"2024-11-27","15:22:00","امال ماهل القحطاني",0.7520833333328483,"2024-11-28","14:10:00","رهف علي العنزي",0.9500000000043656,"2024-11-28","20:46:00","رهف علي العنزي","No Response ",1.977083333331393,{"$nulls":3},-45622.888194444444,"2024-11-28","15:10:00",1.7437500000014552,{"$nulls":3},-45622.888194444444,null,"8635-EZZAT ABDEL AZIEM ALI ","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication"," الطبيب النفسي اكثر طبيب يجب ان يستمع بشكل افضل لمرضاه , اتاه ابني كمريض ولم يعطه وقته و قال له    مع السلامه يا ابراهيم علاجك مو عندي     طرد بطريقه نوعا ما لبقه ولم يعطه حقه بالاستماع, خرج ابني من الجلسة بحالة نفسية سيئة بعد الذي حصل لانه احتاج  ان يستمع اليه الطبيب ولم يحدث ذلك وكان اسلوبه غير مهني بالتعامل مع المريض ف الغى الفاتورة .. ارجوا النظر في الاسلوب والتعامل الذي حصل والافادة .. ","A psychiatrist, more than any other doctor, should listen to his patients. My son came to him as a patient, but the doctor didn't give him his time and said, \"Goodbye, Ibrahim, I can't treat you.\" He dismissed him in a rather tactless way, without giving him the attention he deserved. My son left the session in a bad psychological state because he needed the doctor to listen to him, and that didn't happen. The doctor's approach was unprofessional, so he canceled the bill. I hope you will look into the way this happened and provide an update.","Escalated","Patient",{"$nulls":26},"Nursing ",0,{"$f":"CG46/CG47","v":{"v":0,"d":"0.00%"}}]
[null,45,3231,30338139,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-11-26T12:29:00","رهف علي العنزي","24 Hours","2024-11-26","12:21:00","رهف علي العنزي","2024-11-26","12:29:00","2024-11-27","16:13:00","رهف علي العنزي","2024-11-27","16:14:00","رهف علي العنزي",1.15625,{"$nulls":3},-45623.67638888889,{"$nulls":3},0,{"$nulls":4},-45623.67638888889,{"$nulls":3},-45623.67638888889,"2024-11-27","17:05:00",0.03541666666569654,"2024-11-27","20:25:00","رهف علي العنزي",0.1743055555562023,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication"," تم رفع طلب من قبل الدكتوره للموافقه على عدة تحاليل ومنها تحليل لا يوافق عليه التامين إلا بعد تقرير من قبل\nالدكتور . ذهبت إلى قسم الموافقات الطبيه الساعه ١٢:٢٠ لطلب من الموظفه رفع الطلب للتامين فقامت بالرد\nعلي انه هذا التحليل لا يوافق عليه التامين ويجب عليك ان تدفع كاش من دون رفعه ولا حتى الاستماع لي ان\nالدكتوره طلبت رفعه لتقديم تقريرها في احتمال منها انه سوف يتم الموافق عليه . اسلوبها كان غير مهني مع المريض..","The doctor submitted a request for approval of several tests, including one that insurance only covers after a report from the doctor. I went to the medical approvals department at 12:20 to ask the employee to submit the request to the insurance company, but she replied that the test wasn't covered and that I had to pay cash without submitting it. She didn't even listen to me, explaining that the doctor had requested it to submit her report in the hope that it would be approved. Her attitude towards the patient was unprofessional.","Satisfied","Patient",{"$nulls":26},"Total",{"$f":"CG44+CG45+CG46","v":21},{"$f":"CH44+CH45+CH46","v":{"v":1,"d":"100%"}}]
[null,46,3232,30355546,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-11-26T12:49:00","رهف علي العنزي","More than 72 Hours","2024-11-26","12:49:00","رهف علي العنزي","2024-11-26","12:49:00",{"$nulls":3},"2024-11-26","12:57:00","رهف علي العنزي",0.005555555551836733,"2024-11-27","15:23:00","امال ماهل القحطاني",1.101388888891961,{"$nulls":3},-45623.64097222222,{"$nulls":4},-45622.53958333333,{"$nulls":3},-45622.53958333333,"2024-11-27","16:07:00",1.1319444444452529,"2024-12-10","20:53:00","رهف علي العنزي",14.330555555556202,null,"8635-EZZAT ABDEL AZIEM ALI ","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","كان لدى ابني (12 عامًا) موعد مع الطبيب. رافقت زوجتي ابني إلى المستشفى.\n\nالحادثة 1\nخلال زيارتنا، جادل الطبيب زوجتي، مُصرًا على أن ابننا ليس لديه موعد، على الرغم من أننا حجزنا له موعدًا. أدى هذا سوء الفهم إلى توتر في التعامل.\n\nالحادثة 2\nعندما ذكرت زوجتي أن ابني، إبراهيم، مُشخّص باضطراب فرط الحركة ونقص الانتباه، ردّ الطبيب بنبرة حادة جدًا، مطالبًا بالتقرير والدواء دون أي تعاطف أو تفهم.\n\nالحادثة 3\nطلب الطبيب تفاصيل رمز التحقق لمرة واحدة (OTP)، المرتبط برقم هاتف الأب. لهذا السبب، استغرق الأمر بعض الوقت للحصول على المعلومات. غضب الطبيب وبدأ بالصراخ، مُشككًا في معرفتنا برمز التحقق لمرة واحدة (OTP) المكون من 4 أرقام.\n\nالحادثة 4\nلم يُجرِ الطبيب أي فحص على ابننا. بدلًا من ذلك، كتب وصفة طبية بناءً على الدواء الذي أريناه إياه، دون أي استفسار إضافي.\n\nالمخاوف\nأثارت هذه الحوادث قلقنا الشديد بشأن سلوك الطبيب وكفاءته المهنية. ابننا منزعج للغاية، ويتساءل عن سبب صراخ الطبيب أثناء الاستشارة.. أطلب إجراء مزيد من التحقيق والاعتذار عن هذا السلوك.","My son (age 12) had an appointment  with the Dr My wife accompanied my son to the hospital.\nIncident 1\nDuring our visit, the doctor argued with my wife, insisting that our son did not have an appointment despite us having scheduled one. This misunderstanding led to a stressful interaction.\nIncident 2\nWhen my wife mentioned that my son, Ibrahim, is diagnosed with ADHD, the doctor responded in a very harsh tone, demanding the report and medication without showing any empathy or understanding.\nIncident 3\nThe doctor requested OTP details, which were linked to the fathers mobile number. Due to this, it took some time to retrieve the information. The doctor became angry and started shouting, questioning our knowledge about the OTP consisting of 4 numbers.\nIncident 4\nThe doctor did not carry out any examination on our son. Instead, he simply wrote a prescription based on the medication we showed him, without any further investigation.\nConcerns\nThese incidents have left us deeply concerned about the behavior and professionalism of the doctor. Our son is particularly distressed, questioning why the doctor was shouting during the consultation .. i ask for further investigation and apology about the attitude ..","Satisfied","Patient"]
[null,47,3239,30230232,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2024-11-26T16:53:00","رهف علي العنزي","72 Hours","2024-11-26","16:53:00","رهف علي العنزي","2024-11-26","16:53:00",{"$nulls":3},"2024-11-26","16:59:00","رهف علي العنزي",4.166666665696539E-3,{"$nulls":3},-45622.70763888889,{"$nulls":3},0,{"$nulls":4},-45622.70763888889,{"$nulls":3},-45622.70763888889,"2024-11-27","13:09:00",0.8402777777810115,"2024-11-28","21:11:00","رهف علي العنزي",2.1750000000029104,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.9.Refusal to dispense medications","لدي شكوى بشأن عدم موافقة الصيدلي في المستشفى ببيع دواء السولبادين لي دون وصفة، مبررا ذلك بكونه يحتوي على مادة الكودين وايضا افادة صيدلي اخر بأن هناك امر/تعميم من وزارة الصحة بهذا الشأن صدر من حوالي 4 اشهر. \nسبب انزعاجي هو انه سبق لي شراء نفس الدواء من صيدلية مختلفة خارج المستشفى خلال الشهر الحالي، وللتثبت من زعم الاخ الصيدلي ذهببتت مباشرة لصيدلية قريبة من المستشفى واشتريت الدواء دون وصفة. لذا ارجو توضيح ودعم زعم الاخ الصيدلي بسند رسمي صادر من جهة رسمية يوضح منع بيع الدواء محل النقاش دون وصفة. ","I have a complaint regarding the hospital pharmacist's refusal to sell me Solpadeine without a prescription. He justified this by stating that it contains codeine, and another pharmacist confirmed that a directive/circular from the Ministry of Health regarding this matter was issued approximately four months ago.\n\nMy concern stems from the fact that I previously purchased the same medication from a different pharmacy outside the hospital this month. To verify the pharmacist's claim, I went directly to a pharmacy near the hospital and purchased the medication without a prescription. Therefore, I request clarification and support for the pharmacist's claim with an official document from a relevant authority explicitly prohibiting the sale of this medication without a prescription.","Neutral","Patient"]
[null,48,3242,30357745,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2024-11-27T19:13:00","رهف علي العنزي","48 Hours","2024-11-27","17:53:00","رهف علي العنزي","2024-11-27","19:13:00","2024-11-27","19:25:00","رهف علي العنزي","2024-11-27","19:25:00","رهف علي العنزي",0.008333333338669036,"2024-11-27","19:29:00","رهف علي العنزي",2.7777777722803876E-3,{"$nulls":3},-45623.81180555555,{"$nulls":4},-45623.80902777778,"2024-11-28","20:59:00","رهف علي العنزي",1.0652777777722804,"2024-11-28","18:43:00",0.9708333333328483,{"$nulls":3},-45623.80902777778,null,"90799-FAHAD HAMAD ALROWILY ","Clinical complaints","4. Accessibility","4.1.Access","4.1.4.Appointment delay","موعدي كان 8:20 وصلت الساعة 8 تقريبا وقعدت في الانتظار اكثر من ساعة .. الساعة 9:20 دخل مريض قدامي\nعند الدكتور وذهبت لتقديم شكوى .. علما ان كان عندي اختبار وتأخرت عليه بسبب الذي حصل , أطالب بافادة عن الذي حصل .. ","My appointment was at 8:20. I arrived around 8:00 and waited for over an hour. At 9:20, a patient went in ahead of me to see the doctor, so I went to file a complaint. I had an exam and was late because of what happened. I request an explanation of what occurred.","Satisfied","Patient"]
[null,49,3244,30348910,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2024-11-27T21:10:00","رهف علي العنزي","More than 72 Hours","2024-11-27","21:00:00","رهف علي العنزي","2024-11-27","21:10:00","2024-11-28","14:20:00","رهف علي العنزي","2024-11-28","14:36:00","رهف علي العنزي",0.726388888884685,"2024-12-01","13:23:00","رهف علي العنزي",2.9493055555576575,"2024-12-01","18:41:00","رهف علي العنزي",0.22083333333284827,{"$nulls":4},-45624.60833333333,{"$nulls":3},-45624.60833333333,"2024-12-01","19:10:00",3.1902777777795563,"2024-12-02","15:33:00","رهف علي العنزي",4.039583333338669,null,null,"Clinical complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","تحديد مواعيد سيء قلت للموظفه اريد موعد وذكرت اسم الدكتور والاجراء ( علاج عصب مدته تقريبا ساعة) وبعد الحضور والدفع للاجراء عرفت من الطبيب انه لن يستطيع عمل الاجراء لان تم حجز موعد عادي مدته 15 د مما سبب اضاعة وقتي واسترجعت مبلغ الاجراء .. ","Poor appointment scheduling. I told the employee I wanted an appointment and mentioned the doctor's name and the procedure (a root canal treatment lasting approximately one hour). After arriving and paying for the procedure, I learned from the doctor that he could not perform the procedure because a regular 15-minute appointment had been booked, which caused me to waste my time, and I got a refund for the procedure.","No response","Patient"]
[null,50,3243,20135810,"مراجع","العيادات الخارجية","الطبي","عيادات المخ والأعصاب","2024-11-27T21:20:00","رهف علي العنزي","More than 72 Hours","2024-11-27","20:56:00","رهف علي العنزي","2024-11-27","21:20:00","2024-11-28","2:35:00PM","رهف علي العنزي","2024-11-28","14:36:00","رهف علي العنزي",0.7194444444394321,"2024-11-30","18:47:00","رهف علي العنزي",2.1743055555562023,"2024-12-01","13:22:00","رهف علي العنزي",0.7743055555547471,{"$nulls":4},-45624.60833333333,{"$nulls":3},-45624.60833333333,"2024-12-02","13:46:00",3.9652777777810115,"2024-12-02","15:35:00","رهف علي العنزي",4.040972222224809,null,"14375-SHAIMAA ALY GENEDY ","Clinical complaints","4. Accessibility","4.1.Access","4.1.4.Appointment delay"," تم حجز موعد عن طريق التطبيق من الساعه 7:45 الي الساعه ،8 وبسبب الازدحام تم ,وصلنا الساعه 8:15 وتم\nاصدار تذكره دخول للعياده وتم توجيهنا  للانتظار امام العيادة الي الساعة ،8:55 وبعد مدة الانتظار امرت الطبيبة ان تلغى كشفيتنا وانها لن تستقبل حالتنا ,  مع العلم ان حاله المريضه تستدعي الكشف الفوري من الطبيبه ولكن للاسف تم الالغاء بدون توضيح مسبق بل الانتظار ، مع العلم ان هذه المره الثانيه التي تحدث مع نفس الطبيبه رغم عدم ازدحام الحالات امام الطبيبه ..","An appointment was booked through the app from 7:45 to 8:00. Due to the crowd, we arrived at 8:15. We were issued a ticket to the clinic and directed to wait in front of it until 8:55. After waiting, the doctor canceled our appointment and said she would not see us, even though the patient's condition required immediate attention. Unfortunately, the cancellation was done without any prior explanation, and we were simply told to wait. This is the second time this has happened with the same doctor, despite there not being a crowd of patients waiting in front of her clinic.","Dissatisfied","Hospital"]
[5,51,3253,30164268,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-11-30T08:53:00","امال ماهل القحطاني","More than 72 Hours","2024-11-30","8:53:00AM","امال ماهل القحطاني","2024-11-30","08:53:00",{"$nulls":3},"2024-11-30","09:01:00","امال ماهل القحطاني",0.00555555555911269,"2024-12-01","08:47:00","امال ماهل القحطاني",0.9902777777751908,"2024-12-02","15:33:00","امال ماهل القحطاني",1.281944444446708,"2024-12-03","09:10:00","امال ماهل القحطاني","No Response ",3.006249999998545,{"$nulls":3},-45626.37569444445,"2024-12-05","22:30:00",5.561805555553292,"2024-12-07","11:35:00","امال ماهل القحطاني",7.106944444443798,null,null,"Clinical complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","ذهبت للمستشفى يوم الخميس ٢١ نوفمبر لعمل اجراء سحب عصب لدى الدكتور فرحان عبدالعزيز. وقام الدكتور برفع طلب لشركة التأمين لعمل سحب عصب لضرس بقناتين (بقيمة ١٨٠٠ ريال) و قام التأمين بعمل موافقة جزئية حيث ان مبلغ التغطية لا يكفي و قمت بدفع مبلغ الفرق كاش (٤٤٦ ريال). وتم ابلاغي لاحقا عندما استفسرت من العيادة عن تكلفة سحب العصب بقيمة ١٤٤٠ ريال وليس ١٨٠٠ ريال وان بعض الخدمات بالتأمين تكلفتها تكون أعلى من الدفع بالكاش، ولا يوجد مايثبت ذلك بوجود اختلاف الاسعار كما ذكر حيث لم يتم الابلاغ به سابقا قبل اكمال الخدمة لدى المستشفى .\n\n","I went to the hospital on Thursday, November 21st, for a root canal procedure with Dr. Farhan Abdulaziz. The doctor submitted a claim to the insurance company for a two-canal root canal (costing 1800 riyals). The insurance company granted partial approval because the coverage amount was insufficient, and I paid the difference in cash (446 riyals). Later, when I inquired at the clinic, I was informed that the root canal cost 1440 riyals, not 1800 riyals, and that some services covered by insurance are more expensive than cash payments. However, there is no evidence to support this claim of a price difference, as I was not informed of it before completing the procedure at the hospital.","No response","Patient"]
[null,52,3258,30236987,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجراحة التجميلية","2024-11-30T23:34:00","امال ماهل القحطاني","48 Hours","2024-11-30","11:34:00PM","امال ماهل القحطاني","2024-11-30","23:34:00","2024-12-01","09:35:00","امال ماهل القحطاني","2024-12-01","09:38:00","امال ماهل القحطاني",0.4194444444437977,{"$nulls":3},-45627.40138888889,{"$nulls":3},0,{"$nulls":4},-45627.40138888889,{"$nulls":3},-45627.40138888889,"2024-12-01","10:57:00",0.054861111115315,"2024-12-02","15:31:00","امال ماهل القحطاني",1.2451388888875954,null,"16288-SALEH ABDULLAH ALGHAMDI ","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","عدم الاستماع لحالة المريض والتاريخ المرضي للحالة . عدم إعطاء مجال للاستفسار عن وضع الحالة . الاستعجال لمغادرة العيادة قبل الانتهاء من فترة المعاينة بالرغم من عدم وجود عملية او ظرف طارئ يستدعي ذلك . عدم الشرح لذوي المريض عن آلية العلاج وما هي العلاجات المطلوب استخدامها , بعد الاصرار والسؤال الملح عن ماهية العلاج ؛ تم الإفصاح عن نوع العلاج الواجب استخدامه ومن ثم تمت مغادرة الدكتور العيادة وأمر بالتوجه للصيدلية و\nعند التوجه للصيدلية اتفاجئ بعدم وجود العلاج المفصح عنه من قبل الطبيب داخل العيادة . اتباع اجراء مختلف\nتماما عن ماهية غيار الحروق المتبعة ضمن قسم الطوارئ ضمن نفس المستشفى وتحت إشراف الطبيب المختص تم  استخدام أسلوب الترهيب مع الحالة المرضية والتساؤل عن توفر تامين طبي مما يوضح آلية الطبيب المعاين\nللحالة بتوجيه الوضع إلى التدخل التجميلي لضمان المكاسب المادية دون الأخذ باي إجراءات او خطوات مسبقة\nللوصول لنتائج أفضل دون التدخل الجراحي والعمليات .","Failure to listen to the patient's condition and medical history. No opportunity to inquire about the patient's status. Rushing to leave the clinic before the examination was complete, despite the absence of any procedure or emergency requiring it. Failure to explain the treatment plan or the required medications to the patient's family. After persistent questioning about the nature of the treatment, the doctor finally disclosed the type of medication to be used, then left the clinic and directed the patient to the pharmacy. Upon arriving at the pharmacy, the patient was surprised to find that the medication prescribed by the doctor was unavailable. A completely different procedure was followed for burn dressings than that used in the emergency department of the same hospital, under the supervision of a specialist. The doctor used intimidation tactics, questioning the patient about the availability of medical insurance. This reveals the doctor's approach of steering the patient towards cosmetic intervention to secure financial gain, without taking any preliminary steps to achieve better results without resorting to surgery.","No response","Patient"]
[null,53,3229,30354232,"مراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2024-12-07T14:55:00","رهف علي العنزي","More than 72 Hours","2024-11-25","20:19:00","رهف علي العنزي","2024-12-07","14:55:00","2024-12-10","20:44:00","رهف علي العنزي","2024-12-10","20:45:00","رهف علي العنزي",3.243055555554747,"2024-12-12","14:03:00","ابرار بندر الشمري",1.7208333333328483,"2024-12-15","08:53:00","رهف علي العنزي",2.7847222222189885,"2024-12-15","08:53:00","رهف علي العنزي","No Response ",4.505555555551837,{"$nulls":3},-45636.864583333336,"2024-12-16","09:33:00",5.533333333332848,"2024-12-16","14:14:00","رهف علي العنزي",5.728472222217533,null,"11044-Dr NOSAIBA SAYAD AHMAD","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تم مراجعة الدكتورة بسبب حساسية بالجلد منطقة الأفخاذ تم صرف اليكا وتيلفاست لمدة عشر ايام بعد العشر\nايام لاحظت انتشار الحساسية لمناطق اخرى بالجسم مع زيادة الحكة تم مراجعتها بعد العشر ايام صرفت لي بريدو\nوفيسيوكورت لمدة سبع ايام الحكة زادت بشكل كبير مصاحبة لألم وانتشار اكثر للحساسية لدرجة عدم القدرة\nعلى النوم وقمت بالذهاب لدكتورة اخرى شخصت الحالة بأنها فطريات وصرفت كريم وحبوب وذكرت لي ان\nالفطريات تنعتش بالكورتيزون المستخدم لذا كانت الاعراض تتزايد ومن اول يوم استخدام لكريم الفطريات لاحظت الفرق علماً أن د. نسيبه لم تفحص بشكل دقيق , حبوب بريدو سببت لي الحكة اثار بانحاء جسمي باقية حتى الآن. - عدم القدرة على النوم مصاحب لألم لمدة لا تقل عن اسبوعين علماً اني طلبت تقرير من المستشفى الحكومي بالذي حصل.. ","I consulted a doctor due to a skin allergy on my thighs. She prescribed Elika and Telfast for ten days. After those ten days, I noticed the allergy spreading to other areas of my body, along with increased itching. I consulted her again after the ten days, and she prescribed Prednisone and Physiocort for seven days. The itching worsened significantly, accompanied by pain and further spread of the allergy to the point of insomnia. I went to another doctor who diagnosed it as a fungal infection and prescribed a cream and pills. She mentioned that fungi thrive on the cortisone used, which is why the symptoms were increasing. I noticed a difference from the first day of using the antifungal cream. It's worth noting that Dr. Nuseiba did not examine me thoroughly. The Prednisone pills caused itching and left marks all over my body that are still present. I have been unable to sleep, accompanied by pain, for at least two weeks. I have requested a report from the government hospital detailing what happened.","Dissatisfied","Patient"]
[]
[]
[]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average"]
["Week 1",14,null,null,"MOH",10,{"$f":"F60/F64","v":{"v":0.18867924528301888,"d":"18.87%"}},null,"Medical",null,null,"ابرار بندر الشمري",18,{"$f":"M60/M66","v":{"v":0.33962264150943394,"d":"33.96%"}},6,5,3,4,{"$f":"O61+P61+Q61+R61","v":{"v":1,"d":"100.00%"}},null,"ابرار بندر الشمري",9,{"$f":"V60/V63","v":{"v":0.42857142857142855,"d":"42.86%"}},9,{"$f":"X60/X63","v":{"v":0.28125,"d":"28.13%"}},{"$f":"X60+V60","v":18},{"$nulls":5},16,{"$nulls":3},"امال القحطاني",{"$nulls":4},"عيادات الأسنان",3,{"$f":"AVERAGE(AR60:AT60)","v":{"v":2.3,"d":"2.30"}},5.8,0.14,0.96]
["Week 2",8,null,null,"CCHI",6,{"$f":"F61/F64","v":{"v":0.11320754716981132,"d":"11.32%"}},null,"عيادات الأسنان",3,null,"Percentage",null,null,{"$f":"O60/M60","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"P60/M60","v":{"v":0.2777777777777778,"d":"27.78%"}},{"$f":"Q60/M60","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"R60/M60","v":{"v":0.2222222222222222,"d":"22.22%"}},null,null,"امال ماهل القحطاني",3,{"$f":"V61/V63","v":{"v":0.14285714285714285,"d":"14.29%"}},3,{"$f":"X61/X63","v":{"v":0.09375,"d":"9.38%"}},{"$f":"X61+V61","v":6},{"$nulls":9},"ابرار الشمري",{"$nulls":4},"عيادات الطب النفسي",3,{"$f":"AVERAGE(AR61:AT61)","v":{"v":28.873333333333335,"d":"28.87"}},83.8,1.7,1.12]
["Week 3",10,null,null,"Patients",21,{"$f":"F62/F64","v":{"v":0.39622641509433965,"d":"39.62%"}},null,"عيادات الطب النفسي",3,null,"امال ماهل القحطاني",6,{"$f":"M62/M66","v":{"v":0.11320754716981132,"d":"11.32%"}},1,4,0,1,{"$f":"SUM(O63:R63)","v":{"v":0.9999999999999999,"d":"100.00%"}},null,"رهف علي العنزي",9,{"$f":"V62/V63","v":{"v":0.42857142857142855,"d":"42.86%"}},20,{"$f":"X62/X63","v":{"v":0.625,"d":"62.50%"}},{"$f":"X62+V62","v":29},{"$nulls":14},"عيادات جراحة الأنف وأذن وحنجرة",3,{"$f":"AVERAGE(AR62:AT62)","v":{"v":0.7833333333333333,"d":"0.78"}},0.8,1.3,0.25]
["Week 4",18,null,null,"Patient relatives",16,{"$f":"F63/F64","v":{"v":0.3018867924528302,"d":"30.19%"}},null,"عيادات جراحة الأنف وأذن وحنجرة",3,null,"Percentage",null,null,{"$f":"O62/M62","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"P62/M62","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$f":"Q62/M62","v":{"v":0,"d":"0.00%"}},{"$f":"R62/M62","v":{"v":0.16666666666666666,"d":"16.67%"}},null,null,"Total",{"$f":"V60+V61+V62","v":21},{"v":1,"d":"100.00%"},{"$f":"X60+X61+X62","v":32},{"v":1,"d":"100.00%"},{"$f":"Z61++Z60+Z62","v":53},{"$nulls":14},"قسم الصيدلية",3,{"$f":"AVERAGE(AR63:AT63)","v":{"v":1.8333333333333333,"d":"1.83"}},2.7,2,0.8]
["Week 5",3,null,null,"Total",{"$f":"F60+F61+F62+F63","v":53},{"$f":"G60+G61+G62+G63","v":{"v":1,"d":"100.00%"}},null,"قسم الصيدلية",3,null,"رهف علي العنزي",{"$f":"O64+P64+Q64+R64","v":29},{"$f":"M64/M66","v":{"v":0.5471698113207547,"d":"54.72%"}},5,7,7,10,{"$f":"O65+P65+Q65+R65","v":{"v":1,"d":"100.00%"}},{"$nulls":6},{"$f":"W63+Y63","v":{"v":2,"d":"200.00%"}},{"$nulls":14},"عيادات الاطفال ",2,{"$f":"AVERAGE(AR64:AS64)","v":{"v":0.667,"d":"0.67"}},1.33,0.004]
["Total",{"$f":"SUM(B60:B64)","v":53},null,null,"In-Patient",8,{"$f":"F65/F68","v":{"v":0.1509433962264151,"d":"15.09%"}},null,"عيادات الاطفال ",2,null,"Percentage",null,null,{"$f":"O64/M64","v":{"v":0.1724137931034483,"d":"17.24%"}},{"$f":"P64/M64","v":{"v":0.2413793103448276,"d":"24.14%"}},{"$f":"Q64/M64","v":{"v":0.2413793103448276,"d":"24.14%"}},{"$f":"R64/M64","v":{"v":0.3448275862068966,"d":"34.48%"}},{"$nulls":13},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات النساء والولادة",2,{"$f":"AVERAGE(AR65:AS65)","v":{"v":1.634,"d":"1.63"}},0.008,3.26]
[{"$nulls":4},"Out-Patient",43,{"$f":"F66/F68","v":{"v":0.8113207547169812,"d":"81.13%"}},null,"عيادات النساء والولادة",2,null,"Total",{"$f":"M60+M62+M64","v":53},{"v":1,"d":"100.00%"},{"$f":"O60+O62+O64","v":12},{"$f":"P60+P62+P64","v":16},{"$f":"Q60+Q62+Q64","v":10},{"$f":"R60+R62+R64","v":15},{"$f":"O67+P67+Q67+R67","v":{"v":1,"d":"100.00%"}},{"$nulls":12},2,{"$nulls":3},"امال القحطاني",{"$nulls":4},"عيادات جراحة العظام",2,{"$f":"AVERAGE(AR66:AS66)","v":1.13},1.13,"Closed "]
["1st Half",27,null,null,"ER",2,{"$f":"F67/F68","v":{"v":0.03773584905660377,"d":"3.77%"}},null,"عيادات جراحة العظام",2,{"$nulls":4},{"$f":"O66/M66","v":{"v":0.22641509433962265,"d":"22.64%"}},{"$f":"P66/M66","v":{"v":0.3018867924528302,"d":"30.19%"}},{"$f":"Q66/M66","v":{"v":0.18867924528301888,"d":"18.87%"}},{"$f":"R66/M66","v":{"v":0.2830188679245283,"d":"28.30%"}},{"$nulls":17},"ابرار الشمري",{"$nulls":4},"أطباء الطوارئ",1,{"$f":"AVERAGE(AR67)","v":5.52},5.52]
["2nd Half",26,null,null,"Total",{"$f":"F65+F66+F67","v":53},{"$f":"G65+G66+G67","v":{"v":1,"d":"100.00%"}},null,"أطباء الطوارئ",1,{"$nulls":30},"عيادات الجلدية",1,{"$f":"AVERAGE(AR68)","v":{"v":0.8,"d":"0.80"}},0.8]
["Total",{"$f":"B67+B68","v":53},null,null,"Medical",30,{"$f":"F69/F72","v":{"v":0.5660377358490566,"d":"56.60%"}},null,"عيادات الجلدية",1,{"$nulls":30},"عيادات الباطنية",1,{"$f":"AVERAGE(AR69)","v":{"v":0.007,"d":"0.01"}},0.007]
[{"$nulls":4},"Admin",21,{"$f":"F70/F72","v":{"v":0.39622641509433965,"d":"39.62%"}},null,"عيادات الباطنية",1,{"$nulls":30},"عيادات الجراحة التجميلية",1,{"$f":"AVERAGE(AR70)","v":0.05},0.05]
[{"$nulls":4},"Nursing",2,{"$f":"F71/F72","v":{"v":0.03773584905660377,"d":"3.77%"}},null,"عيادات الجراحة التجميلية",1,{"$nulls":21},"Total Escalated",{"$f":"AF60","v":16},{"$nulls":7},"عيادات الجهاز الهضمي والمناظير",1,{"$f":"AVERAGE(AR71)","v":0.05},0.05]
[{"$nulls":4},"Total",{"$f":"F69+F70+F71","v":53},{"$f":"G69+G70+G71","v":{"v":1,"d":"100.00%"}},null,"عيادات الجهاز الهضمي والمناظير",1,{"$nulls":21},"Total Closed",{"$f":"AF66","v":2},{"$nulls":7},"عيادات  المخ والأعصاب",1,{"$f":"AVERAGE(AR72:BF72)","v":{"v":4,"d":"4.00"}},4]
[{"$nulls":8},"عيادات  المخ والأعصاب",1,{"$nulls":30},"عيادات قلب (الاطفال )",1,{"$f":"AVERAGE(AR73)","v":{"$error":"#DIV/0!"}},"Closed"]
[{"$nulls":8},"عيادات قلب (الاطفال )",1,{"$nulls":21},"Reason For Escalation","Number","Percentage",{"$nulls":6},"قسم الأشعة",1,{"$f":"AVERAGE(AR74)","v":{"v":0.2,"d":"0.20"}},0.2]
[{"$nulls":8},"قسم الأشعة",1,{"$nulls":21},"عدم رضى المريض",null,{"$f":"AG75/AG78","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم العلاج التنفسي",1,1.01,1.01]
[{"$nulls":8},"قسم العلاج التنفسي",1,{"$nulls":21},"تأخير الرد من قبل القسم",null,{"$f":"AG76/AG78","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم المختبر ",1,0.88,0.88]
[{"$nulls":8},"قسم المختبر ",1,{"$nulls":21},"سبب آخر",null,{"$f":"AG77/AG78","v":{"$error":"#VALUE!"}},{"$nulls":6},"وحدة العناية المتوسطة ",1,{"$error":"#DIV/0!"},"Closed"]
[{"$nulls":8},"وحدة العناية المتوسطة ",1,{"$nulls":21},"Total ",{"$f":"AG75+AG76+AF77","v":{"$error":"#VALUE!"}},{"$f":"AH75+AH77+AH76","v":{"$error":"#VALUE!"}},{"$nulls":6},"وحدة العناية المركزة",1,0.31,0.31]
[{"$nulls":8},"وحدة العناية المركزة",1,{"$nulls":30},"Total",{"$f":"SUM(AP60:AP78)","v":30}]
[{"$nulls":8},"Total",{"$f":"SUM(J61:J79)","v":30}]
[]
[{"$nulls":8},"Non-Medical",{"$nulls":31},"Non-Medical",null,"Average",{"$nulls":12},"Total Complaints",{"$f":"B69","v":53}]
[{"$nulls":8},"استقبال العيادات الخارجية",7,{"$nulls":30},"استقبال العيادات الخارجية",7,{"$f":"AVERAGE(AR83:AX83)","v":{"v":2.1814285714285715,"d":"2.18"}},1.2,1.4,0.17,5,1.9,0.1,5.5,{"$nulls":5},"Satisfaction Table"]
[{"$nulls":8},"قسم الموافقات الطبية ",6,{"$nulls":30},"قسم الموافقات الطبية ",6,{"$f":"AVERAGE(AR84)","v":0.05},0.05,2E-3,2.9,1.7,0.06,0.021,{"$nulls":6},"Total Responces",53]
[{"$nulls":8},"قسم المالية",2,{"$nulls":30},"قسم المالية",2,{"v":0.017,"d":"0.02"},0.017,0.046,{"$nulls":10},"Escalated Without Response",3]
[{"$nulls":8},"استقبا الاشعة",1,{"$nulls":30},"استقبال الاشعة",1,{"v":14,"d":"14.00"},14,{"$nulls":11},"Closed Without Response"]
[{"$nulls":8},"المدير المناوب",1,{"$nulls":30},"المدير المناوب",1,{"v":5,"d":"5.00"},5,{"$nulls":11},"Satisfied",27]
[{"$nulls":8},"قسم الامن ",1,{"$nulls":30},"قسم الامن ",1,0.18,0.18,{"$nulls":11},"Neutral",2]
[{"$nulls":8},"قسم التقارير الطبية",1,{"$nulls":30},"قسم التقارير الطبية",1,{"v":1,"d":"1.00"},1,{"$nulls":11},"Dissatisfied",9]
[{"$nulls":8},"قسم الخدمة الاجتماعية ",1,{"$nulls":30},"قسم الخدمة الاجتماعية ",1,0.04,0.04,{"$nulls":11},"No Response",10]
[{"$nulls":8},"قسم امواعيد",1,{"$nulls":30},"قسم امواعيد",1,{"v":3.2,"d":"3.20"},3.2,{"$nulls":11},"Satisfaction Rate",{"$f":"(BE87/BE84)*100","v":{"v":50.943396226415096,"d":"5094%"}}]
[{"$nulls":8},"Total",{"$f":"SUM(J83:J91)","v":21},{"$nulls":30},"Total",{"$f":"SUM(AP83:AP91)","v":21},{"$nulls":13},"Response Rate",{"$f":"BE84/BE82","v":1}]
[]
[{"$nulls":8},"Nursing",{"$nulls":31},"Nursing",null,"Average"]
[{"$nulls":8},"تمريض قسم العمليات ",1,{"$nulls":30},"تمريض قسم العمليات ",1,{"$f":"AVERAGE(AR95)","v":{"$error":"#DIV/0!"}},"Closed",{"$nulls":11},"The Rightful Side"]
[{"$nulls":8},"تمريض وحدة العناية المركزة",1,{"$nulls":30},"تمريض وحدة العناية المركزة",1,{"$f":"AVERAGE(AR96)","v":{"$error":"#DIV/0!"}},"Closed",{"$nulls":11},"Hospital Right",5,{"$f":"BE96/BE98","v":{"v":0.09433962264150944,"d":"9.43%"}}]
[{"$nulls":8},"Total",{"$f":"SUM(J95:J96)","v":2},{"$nulls":30},"Total",{"$f":"SUM(AP95:AP96)","v":2},{"$nulls":13},"Patient Right",48,{"$f":"BE97/BE98","v":{"v":0.9056603773584906,"d":"90.57%"}}]
[{"$nulls":55},"Total",{"$f":"BE97+BE96","v":53},{"$f":"BF96+BF97","v":1}]
[]
[{"$nulls":8},"Total",{"$f":"J80+J92+J97","v":53},{"$nulls":30},"Total",{"$f":"AP79+AP92+AP97","v":53}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,3261,30215525,"مجلس الضمان الصحي","الطوارئ","الطبي","أطباء الطوارئ","2024-12-01T09:39:00","امال ماهل القحطاني","More than 72 Hours","2024-12-01","09:39:00","امال ماهل القحطاني","2024-12-01","09:39:00","2024-12-02","12:28:00","امال ماهل القحطاني","2024-12-02","12:28:00","امال ماهل القحطاني",{"$f":"(U3+T3)-(P3+O3)","v":1.117361111108039},"2024-12-03","09:10:00","امال ماهل القحطاني",{"$f":"(Y3+X3)-(U3+T3)","v":0.8625000000029104},"2024-12-03","09:10:00","امال ماهل القحطاني",{"$f":"(AC3+AB3)-(Y3+X3)","v":0},"2024-12-03","09:10:00","امال ماهل القحطاني","No Response ",{"$f":"(AG3+AF3)-(U3+T3)","v":0.8625000000029104},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45628.51944444444},"2024-12-14","09:10:00",{"$f":"(AP3+AO3)-(U3+T3)","v":11.86250000000291},"2024-12-14","09:10:00","امال ماهل القحطاني",{"$f":"(AS3+AR3)-(U3+T3)","v":11.86250000000291},null,null,"Relationship complaints ","5. Communication","Incorrect  Information","Communication of wrong information","وجتي/ سفانه هنواف الشمري خضعت لعملية ولادة قيصرية في مستشفى الحمادي فرع النزهه بتاريخ 24-11-2024م ، بعد ذلك تواصلو معي إدارة المستشفى بوجود مبلغ مستحق الدفع لم يغطيه التأمين بمبلغ وقدره (4,805) أربعة الاف وثمانمائة وخمسة ريالات ، وبعد الاستفسار من المستشفى وشركة التأمين (تكافل الراجحي) تم ابلاغنا بان  المستشفى افاد بأنه في تاريخ 02-11-2024م تمت مراجعة الدكتورة المختصة وتم تنويم زوجتي للولاده وهذا غير صحيح حيث أنه في تاريخ 01-11-2024م حضرنا الى الطوارئ وتم عرض حالة زوجتي لدى الطبيبة في قسم الطواريء وقامت بتنويمها الى يوم غد 02-2024م للملاحظه  ولم يتم توضيح ذلك بالتقرير المرفق للتامين  و لايخفى على سعادتكم بأن هذا التنويم لايندرج تحت بكج الولادة وانما تنويم تحت الملاحظه ، لذا نحن بانتظار تعديل تقرير تنويم اللولاده المكتوب من قبل الطبيبه لدى القسم الى تنويم تحت الملاحظة كما تم عمله وقت دخول المراجعه . ","My wife, Safana Hanwaf Al-Shammari, underwent a cesarean section at Al-Hammadi Hospital, Al-Nuzha branch, on November 24, 2024. Following the procedure, the hospital administration contacted me regarding an outstanding balance of 4,805 riyals not covered by insurance. After inquiring with the hospital and the insurance company (Al-Rajhi Takaful), we were informed that the hospital stated my wife was seen by the attending physician on November 2, 2024, and admitted for delivery. This is incorrect. On November 1, 2024, we went to the emergency room, where my wife's case was presented to the doctor. She was admitted for observation until the following day, February 2, 2024. This was not mentioned in the insurance report. It should be noted that this admission is not part of the delivery package but rather an observation admission. Therefore, we are awaiting the correction of the delivery admission report written by the doctor in the department. Admission under observation as was done at the time of admission for review.","Dissatisfied","Patient",{"$nulls":4},3261,30215525,"مجلس الضمان الصحي","الطوارئ","الطبي","أطباء الطوارئ","2024-12-01T09:39:00","امال ماهل القحطاني","More than 72 Hours",null,null,3268,30342663,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2024-12-02T12:21:00","رهف علي العنزي","24 Hours",null,null,3262,30255433,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2024-12-01T20:11:00","رهف علي العنزي","72 Hours",null,null,3306,30227049,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2024-12-07T14:49:00","امال ماهل القحطاني","More than 72 Hours"]
[null,2,3262,30255433,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2024-12-01T20:11:00","رهف علي العنزي","72 Hours","2024-12-01","18:22:00","رهف علي العنزي","2024-12-01","20:11:00","2024-12-02","16:07:00","رهف علي العنزي","2024-12-02","16:08:00","رهف علي العنزي",0.8312500000029104,"2024-12-03","19:44:00","رهف علي العنزي",1.1500000000014552,{"$nulls":3},-45629.822222222225,{"$nulls":4},-45628.67222222222,{"$nulls":3},-45628.67222222222,"2024-12-03","11:33:00","19:25:00","2024-12-04","18:45:00","رهف علي العنزي",2.109027777776646,15124,"RAWAN KHOJALY MOHAMED OSMAN ","Clinical complaints","1. Quality","Quality of Care","Insensitive to patient needs","ذهبت الى الطوارئ بسبب احتقان في الحنجرة و اعراض انفلونزا و كشفت علي الدكتورة روان خوجه و شخصتني\nبفايروس و اعطتني خيار ابرة مسكن في الوريد و انا رفضت و طلبت بديل حبوب او شراب و اخبرتني بالتالي : -\nبرفضها لهذا الحل و ايضا رفض اعطائي اجازة مرضية برغم تشخيصها لي انه فايرس ((يستدعي مسكن في الوريد))\n- رفضها طلبي باستدعاء الشخص المسؤول او طبيب بديل اخر و اخباري ( روحي انتي ناديه ) رغم اني اتالم و لم تراعي حالتي المرضية و بعد ذهابي انا و البحث عن المدير طلبت منه رؤية طبيب اخر والاخذ برايه و رفض هذا الطلب بحجة انه ملفي مسجل تحت اسم هذي الدكتورة ارجو الافادة..","I went to the emergency room because of a sore throat and flu-like symptoms. Dr. Rawan Khouja examined me and diagnosed me with a virus. She offered me an intravenous painkiller injection, which I refused, requesting pills or syrup instead. She told me the following: - She refused this solution and also refused to give me sick leave despite diagnosing me with a virus (which requires intravenous painkillers). - She refused my request to call the person in charge or another doctor, telling me, \"Go and call him,\" even though I was in pain and she didn't consider my condition. After I went and searched for the manager, I asked him to see another doctor and get their opinion, but he refused, claiming my file was registered under this doctor's name. Please advise.","No Response","Patient",{"$nulls":4},3308,30350066,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-12-07T15:48:00","ابرار بندر الشمري","72 Hours",null,null,3269,30358429,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2024-12-02T17:32:00","رهف علي العنزي","24 Hours",null,null,3266,422404,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-12-02T16:20:00","رهف علي العنزي","72 Hours",null,null,3326,30289461,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال المختبر","2024-12-28T08:37:00","ابرار بندر الشمري","More than 72 Hours"]
[null,3,3268,30342663,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2024-12-02T12:21:00","رهف علي العنزي","24 Hours","2024-12-02","12:21:00","رهف علي العنزي","2024-12-02","12:21:00","2024-12-02","12:21:00","رهف علي العنزي","2024-12-02","12:21:00","رهف علي العنزي",0,{"$nulls":3},-45628.51458333333,{"$nulls":3},0,{"$nulls":4},-45628.51458333333,{"$nulls":3},-45628.51458333333,"2024-12-02","18:01:00","05:40:00","2024-12-02","18:15:00","رهف علي العنزي",0.24583333333430346,null,null,"Clinical complaints","1. Quality","Patient journey","Miscoordination","وصلتني رسالة رفض طلب تمديد ايام التنويم من قبل المستشفى وتم التواصل  مع التأمين للسؤال عن سبب الرفض وافادوني بعدم وجود طلب مرفوع ولا رقم طلب يخص التمديد وتم خروجي رغم ان الحالة تحتاج التنويم .. ","I received a message from the hospital rejecting my request to extend my hospital stay. I contacted the insurance company to inquire about the reason for the rejection, and they informed me that there was no submitted request or request number related to the extension. I was discharged even though the case required hospitalization.","Dissatisfied","Hospital",{"$nulls":4},3413,2214131928,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-12-24T13:30:00","ابرار بندر الشمري","More than 72 Hours",null,null,3300,30357470,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2024-12-05T14:40:00","رهف علي العنزي","48 Hours",null,null,3298,30043949,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2024-12-05T14:13:00","امال ماهل القحطاني","More than 72 Hours",null,null,3339,30360104,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-12-12T13:58:00","امال ماهل القحطاني","72 Hours"]
[null,4,3266,422404,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-12-02T16:20:00","رهف علي العنزي","72 Hours","2024-12-02","15:49:00","رهف علي العنزي","2024-12-02","16:20:00","2024-12-02","17:15:00","رهف علي العنزي","2024-12-02","17:12:00","رهف علي العنزي",0.036111111112404615,"2024-12-03","17:15:00","رهف علي العنزي",1.0020833333328483,"2024-12-04","14:16:00","رهف علي العنزي",0.8756944444467081,{"$nulls":4},-45628.71666666667,{"$nulls":3},-45628.71666666667,"2024-12-06","17:12:00",4,"2024-12-05","13:50:00","رهف علي العنزي",2.859722222223354,null,null,"Relationship complaints ","5. Communication","Patient-staff Communication","Miscommunication with Patient","حضرت امس ٠١/١٢/٢٠٢٤ و كتبت الطبيبة مسحة دفعت قيمتها 175 (كاش)  لدى موظف الاستقبال الذي قال توجهي للمختبر و سلمي العينه .. نزلت بها للمختبر ووضعت العينه وفي اليوم التالي وصلني اتصال يفيد بان لدي عينة اخرى تم اخذها ولكن لم ادفع قيمتها لم اعرف ان لدي مسحتين من الأساس و عند الاستقبال دفعوني مقابل خدمة مسحة واحدة وتمت افادتي بانه يجب الرجوع لدفع قيمة الخدمة الثانية التي لم يتم اخباري بدفعها بوقتها , قيل لي سلم العينة للمختبر وغادرت,  ارجو الافادة .. ","I attended yesterday, 01/12/2024, and the doctor prescribed a swab test. I paid 175 (cash) to the receptionist, who told me to go to the lab and hand in the sample. I went to the lab and submitted the sample. The next day, I received a call informing me that another sample had been taken, but I hadn't paid for it. I didn't know I had two swabs in the first place. At reception, I was charged for one swab service and told that I had to come back to pay for the second service, which I hadn't been told to pay for at the time. I was told to hand in the sample to the lab and I left. Please advise.","Satisfied","Patient",{"$nulls":15},3305,1798379,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجلدية","2024-12-05T17:09:00","رهف علي العنزي","More than 72 Hours",null,null,3303,30352797,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-12-05T18:37:00","ابرار بندر الشمري","More than 72 Hours",null,null,3340,74724875,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-12-12T13:42:00","ابرار بندر الشمري","72 Hours"]
[null,5,3269,30358429,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2024-12-02T17:32:00","رهف علي العنزي","24 Hours","2024-12-02","17:32:00","رهف علي العنزي","2024-12-02","17:38:00","2024-12-02","17:38:00","رهف علي العنزي","2024-12-02","17:38:00","رهف علي العنزي",0,{"$nulls":3},-45628.73472222222,{"$nulls":3},0,{"$nulls":4},-45628.73472222222,{"$nulls":3},-45628.73472222222,"2024-12-02","18:00:00","00:22:00","2024-12-02","18:22:00","رهف علي العنزي",0.030555555553291924,8825,"YOUSEF ALI EL NEMRAWI ","Clinical complaints","1. Quality","Diagnosis","Errors in diagnosis","تم  رفض طلب تحاليلي من قبل التامين وتواصلت معهم لاسال عن سبب الرفض وعندما قرأوا التشخيص الطويل الذي كتبه , تفاجئت ان الطبيب كتب ان لدي ورم حميد سابقاً وانا حالتي ( عقد لمفاوية في الرقبة ) تشخيص خاطيء لايرتبط بحالتي الفعلية ..","My request for my tests was rejected by the insurance company, and I contacted them to ask about the reason for the rejection. When they read the lengthy diagnosis he wrote, I was surprised that the doctor wrote that I had a previous benign tumor, while my condition is (lymph nodes in the neck). This is a wrong diagnosis that does not relate to my actual condition.","Satisfied","Patient",{"$nulls":15},3314,30133426,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-12-08T11:24:00","ابرار بندر الشمري","24 Hours",null,null,3309,20385516,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2024-12-07T19:26:00","رهف علي العنزي","More than 72 Hours",null,null,3374,30359898,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات التخدير","2024-12-17T17:36:00","امال ماهل القحطاني","72 Hours"]
[null,6,3298,30043949,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2024-12-05T14:13:00","امال ماهل القحطاني","More than 72 Hours","2024-12-05","14:13:00","امال ماهل القحطاني","2024-12-05","14:13:00","2024-12-05","14:13:00","امال ماهل القحطاني","2024-12-05","14:48:00","امال ماهل القحطاني",{"$f":"(U8+T8)-(P8+O8)","v":0.024305555554747116},"2024-12-07","14:20:00","امال ماهل القحطاني",1.9805555555503815,"2024-12-08","16:02:00","امال ماهل القحطاني",1.070833333338669,"2024-12-08","16:06:00","امال ماهل القحطاني","No Response ",3.054166666661331,{"$nulls":3},-45631.61666666667,null,null,-45631.61666666667,{"$nulls":3},-45631.61666666667,null,"ROZETHA","Clinical complaints","1. Quality","Quality of Care","Rough treatment","اليوم زرت قسم الاشعه لعمل اشعة مع الصبغه مع الدكتوره روزتا اللي سوت لي الاشعه التجربه معها كانت جدا سيئه لا اجراء ولا تعامل في البدايه لم اتحمل الالم وابلغت الدكتوره بذلك ولم تلقي لي بال واكملت الاجراء بدون الاستماع لي وكانت في عجله من امرها وبعد ماانتهت من عمل الاشعه قامت بنزع الاداه بالداخل بقوة علما ان قمت بعمل الاجراء سابقا ولم يكن بنفس الالم الغير محتمل وكانت تقوم بالتنظيف بطريقه قاسهيه جدا لا يمكن تحملها وبعد انتهاء الاجراء وجدت دم وقمت بالتسائل ولم يكن هناك اي شرح بل قامت بالخروج بعد انتهاء عمل الاجراء بدون اي رد او تجاوب معي  . ","Today I visited the radiology department to have an X-ray with contrast dye with Dr. Rozta, who performed the X-ray. The experience with her was very bad. There was no procedure or treatment. At first, I could not bear the pain and informed the doctor about that, but she did not pay attention to me and completed the procedure without listening to me. She was in a hurry. After she finished the X-ray, she forcibly removed the instrument from inside, knowing that I had done the procedure before and it was not with the same unbearable pain. She was cleaning in a very harsh way that was unbearable. After the procedure was finished, I found blood and I asked questions, but there was no explanation. She just left after finishing the procedure without any response or interaction with me.","Escalated","Patient",{"$nulls":15},3317,1374969,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-12-08T11:47:00","ابرار بندر الشمري","72 Hours",null,null,3315,30346145,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2024-12-08T12:07:00","ابرار بندر الشمري","72 Hours",null,null,3381,30361296,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-12-19T16:23:00","رهف علي العنزي","72 Hours"]
[null,7,3300,30357470,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2024-12-05T14:40:00","رهف علي العنزي","48 Hours","2024-12-05","14:40:00","رهف علي العنزي","2024-12-05","14:40:00","2024-12-05","14:40:00","رهف علي العنزي","2024-12-05","18:11:00","رهف علي العنزي",0.14652777778246673,{"$nulls":3},-45631.75763888889,{"$nulls":3},0,{"$nulls":4},-45631.75763888889,{"$nulls":3},-45631.75763888889,"2024-12-07","12:24:00",1.7590277777781012,"2024-12-07","13:26:00","رهف علي العنزي",1.8020833333284827,null,null,"Relationship complaints ","5. Communication","Patient-staff Communication","Miscommunication with Patient","طلبنا رفع طلب شراء خدمة من وزارة الصحة لتمديد ايام التنويم وتم رفض ذلك من الموظف قائلا ان النظام متعطل رغم اني اتصلت على وزارة الصحة واخبرته انهم اخبروني بامكانية رفع طلب عن طريق الإيميل لكن لم يتم ذلك وعلى ذلك تم الخروج من المستشفى ..","We requested to submit a service purchase request from the Ministry of Health to extend the hospital stay, but this was rejected by the employee, who said that the system was down, even though I contacted the Ministry of Health and told him that they had informed me that it was possible to submit a request via email, but this was not done, and therefore I left the hospital.","No Response","Patient",{"$nulls":15},3318,30151677,"وزارة الصحة","التنويم","الطبي","تنويم الأطفال","2024-12-08T11:57:00","ابرار بندر الشمري","72 Hours",null,null,3319,30280769,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-12-09T13:07:00","رهف علي العنزي","24 Hours",null,null,3407,30090121,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2024-12-23T17:46:00","رهف علي العنزي","24 Hours"]
[null,8,3305,1798379,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجلدية","2024-12-05T17:09:00","رهف علي العنزي","More than 72 Hours","2024-12-05","17:09:00","رهف علي العنزي","2024-12-05","17:09:00","2024-12-05","17:09:00","رهف علي العنزي","2024-12-05","21:25:00","رهف علي العنزي",0.17777777777519077,"2024-12-07","15:45:00","رهف علي العنزي",1.7638888888905058,"2024-12-10","20:56:00","رهف علي العنزي",3.2159722222204437,"2024-12-10","20:57:00","رهف علي العنزي","No Response ",4.9805555555576575,{"$nulls":3},-45631.89236111111,"2024-12-09","18:39:00",3.8847222222248092,"2024-12-11","18:56:00","رهف علي العنزي",5.896527777782467,null,null,"Relationship complaints ","5. Communication","Patient-staff Communication","Miscommunication with Patient","وصلنا إلى موعد محجوز لإجراء جلسة علاج بالتبريد، ولم يتم إبلاغنا بأن الغاز المستخدم غير متوفر إلا عند وصولنا، وتم إلغاء الموعد، ولكن مشكلة عدم إبلاغ المريض تسببت في إهدار وقتنا وجهدنا.","we arrived to a booked appointment to do cryotherapy session and we were not informed the used gas in not available until arriving , the appointment got cancelled but the problem of not informing the patient caused us to waste time  and effort.. ","Satisfied","Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},3322,30285990,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-12-09T18:43:00","ابرار بندر الشمري","24 Hours",null,null,3330,"30030280","مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-12-11T11:36:00","ابرار بندر الشمري","More than 72 Hours",null,null,3416,30361401,"ذوي المراجع","التنويم","الإداري","قسم الأمن","2024-12-25T16:34:00","ابرار بندر الشمري","72 Hours"]
[null,9,3303,30352797,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2024-12-05T18:37:00","ابرار بندر الشمري","More than 72 Hours","2024-12-05","18:37:00","ابرار بندر الشمري","2024-12-05","18:37:00","2024-12-05","18:37:00","ابرار بندر الشمري","2024-12-07","12:59:00","ابرار بندر الشمري",1.765277777783922,"2024-12-10","20:51:00","ابرار بندر الشمري",3.327777777776646,"2024-12-10","20:51:00","ابرار بندر الشمري",0,"2024-12-10","20:52:00","ابرار بندر الشمري","No Response ",3.328472222216078,{"$nulls":3},-45633.540972222225,"2024-12-07","21:02:00","08:03:00",{"$nulls":3},-45633.540972222225,15405,"AHMAD ABDULKAREEM","Clinical complaints","2. Safety","Medication & Vaccination","Prescribing errors","تم صرف دواء من قبل الدكتور تسبب لي بحدوث نزيف لمدة 20 يوم وبعد الرجوع له لم يكن هناك اي توضيح عن السبب وقام بصرف دواء اخر . ","The doctor prescribed a medication that caused me to bleed for 20 days. After returning to him, there was no explanation for the reason, and he prescribed another medication.","Satisfied","Patient",{"$nulls":4},"ابرار بندر الشمري",2,{"$f":"BK11/BK14","v":{"v":0.6666666666666666,"d":"66.67%"}},0,0,1,1,{"$f":"BK11","v":2},{"$nulls":3},3367,30235967,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-12-16T19:30:00","ابرار بندر الشمري","48 Hours",null,null,3351,30354899,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-12-14T14:28:00","امال ماهل القحطاني","72 Hours",null,null,3419,1359110,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2024-12-25T20:05:00","رهف علي العنزي","24 Hours"]
[2,10,3306,30227049,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2024-12-07T14:49:00","امال ماهل القحطاني","More than 72 Hours","2024-12-07","12:40:00","امال ماهل القحطاني","2024-12-07","14:49:00","2024-12-07","15:02:00","امال ماهل القحطاني","2024-12-07","15:05:00","امال ماهل القحطاني",0.011111111110949423,"2024-12-09","18:55:00","امال ماهل القحطاني",2.1597222222262644,"2024-12-09","18:55:00","امال ماهل القحطاني",0,"2024-12-09","18:55:00","امال ماهل القحطاني","No Response ",2.1597222222262644,{"$nulls":3},-45633.62847222222,"2024-12-07","16:38:00","01:33:00","2024-12-26","19:37:00","امال ماهل القحطاني",19.188888888893416,{"$nulls":6},"     ولا يوجد ملفات \"مرفق لكم ملف\"",null,"Dissatisfied","Hospital",{"$nulls":4},"امال ماهل القحطاني",1,{"$f":"BK12/BK14","v":{"v":0.3333333333333333,"d":"33.33%"}},0,0,0,1,{"$f":"BK12","v":1},{"$nulls":3},3367,30235967,"وزارة الصحة","الطوارئ","الإداري","الموافقات الطبية","2024-12-16T19:30:00","ابرار بندر الشمري","24 Hours",null,null,3351,30354899,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-12-14T14:28:00","امال ماهل القحطاني","72 Hours",null,null,3423,30279820,"ذوي المراجع","التنويم","التمريض","تمريض وحدة طويلي الإقامة","2024-12-26T14:47:00","رهف علي العنزي","48 Hours"]
[null,11,3308,30350066,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-12-07T15:48:00","ابرار بندر الشمري","72 Hours","2024-12-07","15:48:00","ابرار بندر الشمري","2024-12-07","15:48:00","2024-12-07","15:48:00","ابرار بندر الشمري","2024-12-07","16:22:00","ابرار بندر الشمري",0.02361111110803904,"2024-12-08","11:24:00","ابرار بندر الشمري",0.7930555555576575,{"$nulls":3},-45634.475,{"$nulls":4},-45633.68194444444,{"$nulls":3},-45633.68194444444,"2024-12-09","23:45:00",2.3076388888948713,"2024-12-10","12:01:00","ابرار بندر الشمري",2.8187500000058208,null,null,"Management complaints","3. Institutional issues","Administrative Policies and\nProcedures","Required Service not obtained","شكوى بشأن توقف مستشفى الحمادي عن استقبال عملاء شركة التأمين \"ولاء\" السلام عليكم ورحمة الله وبركاته، أتقدم إليكم بشكوى حول المشكلة التي واجهتنا حيث بين شركة التأمين \"ولاء\" ومستشفى الحمادي مشكلة تعاقديه ، حيث أدت هذه المشكلة إلى توقيف المستشفى التعامل مع عملاء الشركة، بما في ذلك عائلتي. وفقا لكلام موظف الاستقبال لقد حاولت مؤخراً حجز موعد لزوجتي للكشف في عيادة النساء، لكن موظف الاستقبال أفادنا بأن المستشفى يرفض استقبالها بسبب المشكلة القائمة مع شركة التأمين. هذا الأمر أثر بشكل سلبي على صحة زوجتي، خاصة أنها في مرحلة الحمل وتحتاج إلى متابعة دورية. وبعد قطع مسافه طويلة للوصول للمستشفى وسط ارهاق وتعب مفاجىء لقد اتصلنا بشركة التأمين عدة مرات، وتلقينا ردوداً غير حاسمة، حيث كان هناك انتظار لفترات طويلة تصل إلى 45 دقيقة دون إيجاد حل. كما أن المستشفى أوقف التعامل مع التأمين دون سابق إنذار، مما يضعنا في موقف صعب وغير إنساني. لذا، أرجو من حضراتكم اتخاذ موقف حيال هذا الأمر لضمان حقنا كمستفيدين من الخدمات الصحية، وخاصة في ظل الظروف","Therefore, Al Hammadi Hospital has stopped accepting clients of the \"Walaa\" insurance company. Peace, mercy, and blessings of God be upon you. I am writing to complain about a problem we faced. There is a contractual issue between the \"Walaa\" insurance company and Al Hammadi Hospital, which has led to problems with the company's clients, including patients. For a specific reason, we were granted an exemption from waiting for one day due to a two-part waiting period at the women's clinic. However, for the same reason, the hospital decided to refuse to admit her because of the insurance company. This is detrimental to her health, especially since she is pregnant and needs regular checkups. After a long journey to the hospital, exhausted and suddenly fatigued, we contacted the insurance company several times and received no response. We experienced a long wait of up to 45 minutes without any resolution. Furthermore, the insurance company stopped accepting patients without prior notice, placing us in a difficult and inhumane situation. Therefore, for your information, we are writing to address this matter and our right as beneficiaries of healthcare services, especially under these circumstances.","Satisfied","Hospital",{"$nulls":4},"رهف علي العنزي",0,{"$f":"BK13/BK14","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"BK13","v":0},{"$nulls":3},3373,861932,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2024-12-17T13:34:00","امال ماهل القحطاني","More than 72 Hours",null,null,3376,30349631,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-12-18T10:00:00","رهف علي العنزي","More than 72 Hours",null,null,3423,30279820,"ذوي المراجع","التنويم","الخدمات المساندة","قسم النظافة","2024-12-26T14:47:00","رهف علي العنزي","72 Hours"]
[null,12,3309,20385516,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2024-12-07T19:26:00","رهف علي العنزي","More than 72 Hours","2024-12-07","19:18:00","رهف علي العنزي","2024-12-07","19:26:00","2024-12-07","20:35:00","رهف علي العنزي","2024-12-07","20:36:00","رهف علي العنزي",0.04861111110949423,"2024-12-14","14:55:00","ابرار بندر الشمري",6.763194444451074,"2024-12-14","14:56:00","ابرار بندر الشمري",6.9444443943211809E-4,{"$nulls":4},-45633.85833333333,{"$nulls":3},-45633.85833333333,"2024-12-15","08:52:00",7.511111111110949,"2024-12-15","08:52:00","رهف علي العنزي",7.511111111110949,null,"AHMAED MOHAMMED ABDO","Clinical complaints","1. Quality","Diagnosis","Errors in diagnosis"," طبيب الاشعه كتب بالتقرير ان لدي ورم ليفي حميد بالرحم وتوجهت الى دكتور نساء وولاده احمد عبدالكريم\nوقال لي المكتوب في التقرير وشرح لي انه ىستتم عمليه استئصال الورم مما سبب لي خوف وتعب نفسي وللتأكد طلب الطبيب لي اشعه اخرى وتوجهت لدكتوره غاده بالاشعه  وعملتها وقالت لي انه لا يوجد اي ورم في الرحم وعند مكالمه الدكتور للذي عمل الأشعة الأولى قال انه لم يكن متأكد ارجو محاسبة المتسبب بالتشخيص الخاطيء .. ","The radiologist wrote in the report that I have a benign uterine fibroid, so I went to Dr. Ahmed Abdelkareem, an obstetrician and gynecologist. He confirmed what was written in the report and explained that I would need surgery to remove the fibroid, which caused me fear and anxiety. To be sure, the doctor ordered another scan, which I took to Dr. Ghada. She performed the scan and told me there was no tumor in my uterus. When I called the doctor who performed the first scan, he said he wasn't sure. I request that whoever is responsible for the misdiagnosis be held accountable.","Satisfied","Patient",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BK11:BK13)","v":3},{"$f":"SUBTOTAL(9,BL11:BL13)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BM11:BM13)","v":0},{"$f":"SUM(BN11:BN13)","v":0},1,2,{"$f":"SUBTOTAL(9,BQ11:BQ13)","v":3},{"$nulls":3},3378,1278502,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-12-18T15:01:00","ابرار بندر الشمري","24 Hours",null,null,3396,30360301,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-12-21T18:04:00","رهف علي العنزي","More than 72 Hours",null,null,3427,1532145,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2024-12-28T14:22:00","رهف علي العنزي","24 Hours"]
[null,13,3314,30133426,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-12-08T11:24:00","ابرار بندر الشمري","24 Hours","2024-12-08","11:24:00","ابرار بندر الشمري","2024-12-08","11:24:00","2024-12-08","11:24:00","ابرار بندر الشمري","2024-12-08","11:34:00","ابرار بندر الشمري",0.006944444445252884,"2024-12-08","12:09:00","ابرار بندر الشمري",0.024305555554747116,{"$nulls":3},-45634.50625,{"$nulls":4},-45634.481944444444,{"$nulls":3},-45634.481944444444,"2024-12-08","12:51:00","01:17:00","2024-12-08","14:09:00","ابرار بندر الشمري",0.10763888889050577,null,null,"Clinical complaints","1. Quality","Patient journey","Miscoordination","لم يتم رفع طلب موافقه لشركة التامين . ","The insurance company's approval request has not been submitted.","Satisfied","Patient",{"$nulls":15},3380,2129692725,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-12-19T12:20:00","ابرار بندر الشمري","72 Hours",null,null,3435,30234988,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2024-12-29T21:06:00","ابرار بندر الشمري","24 Hours"]
[null,14,3317,1374969,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-12-08T11:47:00","ابرار بندر الشمري","72 Hours","2024-12-08","11:47:00","ابرار بندر الشمري","2024-12-08","11:47:00","2024-12-08","11:47:00","ابرار بندر الشمري","2024-12-08","11:57:00","ابرار بندر الشمري",0.006944444445252884,{"$nulls":3},-45634.49791666667,{"$nulls":3},0,{"$nulls":4},-45634.49791666667,{"$nulls":3},-45634.49791666667,"2024-12-09","23:33:00",1.4833333333299379,"2024-12-10","10:21:00","ابرار بندر الشمري",1.9333333333343035,null,null,"Management complaints","3. Institutional issues","Medical records","Birth registry issues","تمت ولادة ابني بتاريخ 18/8/2012 (فرع العليا ) ،  وتم طلب تبليغ الولادة ولم تتم إفادتي به ","My son was born on 18/8/2012 (Al-Ulya branch), and I requested a birth notification but have not received it.","Satisfied","Patient",{"$nulls":4},"CCHI",3,{"$f":"BK16/51","v":{"v":0.058823529411764705,"d":"5.88%"}},{"$nulls":8},3382,30285990,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-12-17T22:34:00","رهف علي العنزي","24 Hours"]
[null,15,3318,30151677,"وزارة الصحة","التنويم","الطبي","تنويم الأطفال","2024-12-08T11:57:00","ابرار بندر الشمري","72 Hours","2024-12-08","11:57:00","ابرار بندر الشمري","2024-12-08","11:57:00",{"$nulls":3},"2024-12-08","12:07:00","ابرار بندر الشمري",0.006944444445252884,"2024-12-09","14:37:00","ابرار بندر الشمري",1.1041666666642413,"2024-12-10","12:02:00","ابرار بندر الشمري",0.8923611111094942,"2024-12-10","14:12:00","ابرار بندر الشمري","No Response ",2.086805555554747,{"$nulls":3},-45634.50486111111,null,null,-45634.50486111111,{"$nulls":3},-45634.50486111111,4918,"NIBAL RADWAN SHAWAKFAH ","Clinical complaints","1. Quality","Patient journey","Lack of follow up","تم كتابة خروج لطفل والحالة غير مستقره ، وعدم المتابعه والتجاوب  من قبل الدكتور المعالج للحالة . ","The child was discharged in an unstable condition, and there was no follow-up or response from the treating physician.","Dissatisfied","Patient",{"$nulls":15},3386,30360261,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-12-19T21:06:00","رهف علي العنزي","24 Hours",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,16,3315,30346145,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2024-12-08T12:07:00","ابرار بندر الشمري","72 Hours","2024-12-08","11:46:00","ابرار بندر الشمري","2024-12-08","00:07:00","2024-12-08","14:03:00","ابرار بندر الشمري","2024-12-08","14:04:00","ابرار بندر الشمري",0.5812499999956344,{"$nulls":3},-45634.58611111111,{"$nulls":3},0,{"$nulls":4},-45634.58611111111,{"$nulls":3},-45634.58611111111,"2024-12-09","18:50:00",1.1986111111109494,"2024-12-10","20:49:00","ابرار بندر الشمري",2.28125,10524,"MOHAMMED MAHMOUD ABDELWAHED ","Management complaints","4. Accessibility","Delays","Appointment delay","تم أخذ موعد الساعه ٩.٥٠ صباحا وتم للحضور قبل الموعد بعشر دقائق ..ولكن الطبيب غير متواجد بالعياده\n.الساعه العاشره تم سؤال الممرضة عن الطبيب قالت ١٠ دقائق ويصل الساعه 20.١٠دقيقه نفس الرد من\nالممرضه وتم التوجه إلى الاستقبال لتغيير الطبيب لكن لم يكن هناك شاغر ..حضر الطبيب الساعه ١٠.٤٣ وتم\nالدخول على الطبيب لكن لم يعتذر عن التأخير للأسف تم الفحص وأخذ الأدويه من الصيدليه ولكن خسرت موعدي\nخارج المستشفى لم استطيع الوصول في الوقت المحدد بسبب التأخير من قبل طبيبكم .لو كنت أعرف ان الدكتور\nماراح يجي الا بعد ساعه ماأخذت الموعد ..كان لدي الخيار بالاختبار مستشفى آخر","An appointment was made for 9:50 AM, and I arrived ten minutes early. However, the doctor was not in the clinic.\n\nAt 10:00 AM, I asked the nurse about the doctor, and she said he would arrive in ten minutes. At 8:10 PM, I received the same response from the nurse. I went to reception to change doctors, but there were no vacancies. The doctor arrived at 10:43 AM, and I went in to see him, but unfortunately, he did not apologize for the delay. I was examined and got my medication from the pharmacy, but I missed my appointment outside the hospital. I couldn't arrive on time because of your doctor's delay. If I had known the doctor wouldn't arrive for another hour, I wouldn't have made the appointment. I had the option of trying another hospital.","Satisfied","Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},3394,30361449,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-12-21T13:20:00","رهف علي العنزي","24 Hours",null,null,"ابرار بندر الشمري",3,{"$f":"CG18/CG21","v":{"v":0.25,"d":"25.00%"}},0,0,2,1,{"$f":"CG18","v":3},{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[3,17,3319,30280769,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2024-12-09T13:07:00","رهف علي العنزي","24 Hours","2024-12-09","12:03:00","رهف علي العنزي","2024-12-09","13:07:00","2024-12-10","20:25:00","رهف علي العنزي","2024-12-10","20:26:00","رهف علي العنزي",1.304861111115315,{"$nulls":3},-45636.85138888889,{"$nulls":3},0,{"$nulls":4},-45636.85138888889,{"$nulls":3},-45636.85138888889,"2024-12-10","20:55:00","00:29:00","2024-12-11","09:23:00","ابرار بندر الشمري",0.5395833333313931," ","14369-Dr AMIR MOHAMMED FARID GHONEIM","Relationship complaints ","5. Communication","Patient-staff  Communication","Poor provider-patient communication","عندما حضرت عند الدكتور للمراجعة بعد ان قمت بعمل التحاليل التي طلبها وبعد اناهاء الزيارة طلبت اجازة\nمرضيه ولكن الدكتور رفض وقال:\" مش حديك اجازة\" وقال \"انتا مش عاوز تشتغل\" وقال \"ماتضيعش وقتي\" وقال\nبطريقة غير مهنية ان اذهب للشكوى لوعندما كنت احاول ان اشرح له اني مريض واحتاج للاجازة قال\"ماترجعش هنا ثاني\" ارجوا منكم اتخاذ اللازم  فانا مريض ومعاملته لي بهذا الاسلوب غير مقبولة.. ","When I went to the doctor for a check-up after completing the requested tests, and after the visit was over, I asked for sick leave. However, the doctor refused, saying, \"I won't give you sick leave,\" \"You don't want to work,\" and \"Don't waste my time.\" He also told me, in an unprofessional manner, to go and file a complaint. When I tried to explain that I was sick and needed the leave, he said, \"Don't come back here again.\" I urge you to take the necessary action, as I am sick and his treatment of me in this manner is unacceptable.","Dissatisfied","Patient",{"$nulls":4},{"$f":"BM14","v":0},{"$f":"BN14","v":0},{"$f":"BO14","v":1},{"$f":"BP14","v":2},{"$nulls":7},3395,2438936532,"وزارة الصحة","التنويم","التمريض","تمريض تنويم الباطنية","2024-12-21T14:04:00","رهف علي العنزي","24 Hours",null,null,"امال ماهل القحطاني",3,{"$f":"CG19/CG21","v":{"v":0.25,"d":"25.00%"}},0,0,2,1,{"$f":"CG19","v":3},{"$nulls":3},"ابرار بندر الشمري",3,{"$f":"CR19/CR22","v":{"v":0.25,"d":"25.00%"}},1,0,1,1,{"$f":"CR19","v":3}]
[null,18,3322,30285990,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-12-09T18:43:00","ابرار بندر الشمري","24 Hours","2024-12-09","18:43:00","ابرار بندر الشمري","2024-12-09","18:43:00",{"$nulls":3},"2024-12-09","20:33:00","ابرار بندر الشمري",0.07638888888322981,"2024-12-10","14:13:00","ابرار بندر الشمري",0.7361111111167702,{"$nulls":3},-45636.592361111114,{"$nulls":4},-45635.85625,{"$nulls":3},-45635.85625,"2024-12-10","14:58:00","18:25:00","2024-12-10","20:20:00","ابرار بندر الشمري",0.9909722222218988,null,null,"Clinical complaints","1. Quality","Patient journey","Miscoordination","عدم رفع موافقه لشركة التامين (عملية جراحية ) .","Failure to submit insurance company approval (surgical procedure).","Satisfied","Patient",{"$nulls":4},{"$f":"BJ19/BK16","v":{"v":0,"d":"0.00%"}},{"$f":"BK19/BK16","v":{"v":0,"d":"0.00%"}},{"$f":"BL19/BK16","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"BM19/BK16","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":7},3400,30249724,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-12-22T13:08:00","ابرار بندر الشمري","24 Hours",null,null,"رهف علي العنزي",6,{"$f":"CG20/CG21","v":{"v":0.5,"d":"50.00%"}},3,1,2,0,{"$f":"CG20","v":6},{"$nulls":3},"امال ماهل القحطاني",3,{"$f":"CR20/CR22","v":{"v":0.25,"d":"25.00%"}},0,2,1,0,{"$f":"CR20","v":3}]
[null,19,3330,"30030280","مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-12-11T11:36:00","ابرار بندر الشمري","More than 72 Hours","2024-12-11","11:25:00","ابرار بندر الشمري","2024-12-11","11:26:00","2024-12-11","14:04:00","رهف علي العنزي","2024-12-11","14:04:00","رهف علي العنزي",0.10972222221607808,"2024-12-12","14:05:00","ابرار بندر الشمري",1.000694444446708,"2024-12-14","10:04:00","ابرار بندر الشمري",1.8326388888890506,"2024-12-15","12:43:00","رهف علي العنزي","No Response ",3.9437500000058208,{"$nulls":3},-45637.58611111111,"2024-12-18","02:11:00",6.504861111112405,"2024-12-18","14:07:00","ابرار بندر الشمري",7.002083333332848,null,"NORAH - IM RECEPTION","Relationship complaints ","6. Humanness / Caring","Assault  and  \nHarassment","Inappropriate/aggressive behavior","تأخرت الموظفة في تسجيلي للموعد ولم تبلغني انها ستأخذ وقت اطول ف اتجهت للموظفة التي بجانبها واخبرتها ان تعطي خبر لو كان هناك تحديث للنظام او اي شيء يتطلب وقت اطول للانتظار ف بدأت برفع الصوت عليً كمريض واتمنى الرجوع للكاميرات للتأكد من الموقف الذي حصل , طريقتها كانت غير مهنية واسلوب لايصلح في استقبال المرضى ..وتم الرجوع لأخذ اسمها وافادوني باسمها الأول اتمنى اتخاذ الاجراء اللازم وابلاغي به وتدريبها على  استقبال المرضى بشكل افضل ..","The employee was late in registering me for the appointment and did not inform me that it would take longer, so I went to the employee next to her and told her to inform me if there was a system update or anything that would require a longer waiting time. She then started raising her voice at me as a patient, and I wish to review the security camera footage to confirm what happened. Her manner was unprofessional and unsuitable for receiving patients. I went back to get her name and was given her first name. I hope that the necessary action will be taken and that I will be informed of it, and that she will be trained to receive patients in a better way.","Dissatisfied","Patient",{"$nulls":15},3401,30361108,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-12-22T16:46:00","ابرار بندر الشمري","24 Hours",null,null,"Total",{"$f":"SUBTOTAL(9,CG18:CG20)","v":12},{"$f":"SUBTOTAL(9,CH18:CH20)","v":{"v":1,"d":"100%"}},{"$f":"SUM(CI18:CI20)","v":3},{"$f":"SUM(CJ18:CJ20)","v":1},6,2,{"$f":"SUBTOTAL(9,CM18:CM20)","v":12},{"$nulls":3},"رهف علي العنزي",6,{"$f":"CR21/CR22","v":{"v":0.5,"d":"50.00%"}},1,0,1,4,{"$f":"CR21","v":6}]
[null,20,3340,74724875,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-12-12T13:42:00","ابرار بندر الشمري","72 Hours","2024-12-12","13:34:00","ابرار بندر الشمري","2024-12-12","13:42:00","2024-12-14","11:23:00","ابرار بندر الشمري","2024-12-14","11:24:00","ابرار بندر الشمري",1.9041666666671517,{"$nulls":3},-45640.475,{"$nulls":3},0,{"$nulls":4},-45640.475,{"$nulls":3},-45640.475,"2024-12-14","13:38:00","02:14:00","2024-12-16","19:19:00","ابرار بندر الشمري",2.3298611111094942,null,null,"Clinical complaints","1. Quality","Patient journey","Miscoordination","التأخر في ارسال طلب العلاج الى شركة التأمين ، حيث تم تقديم الطلب بحدود الساعه (7:00) مساء يوم الاربعاء\n11 ديسمبر .. وبعد الاتصال بالموافقات باليوم الثاني (الخميس12 ديسمبر 2024م الساعه 1:33) تم ارسال الطلب","There was a delay in sending the treatment request to the insurance company. The request was submitted around 7:00 PM on Wednesday, December 11th. After contacting the approvals department the following day (Thursday, December 12th, 2024, at 1:33 PM), the request was finally sent.","Satisfied","Patient",{"$nulls":4},"In-Patient",0,{"$f":"BK22/BK25","v":{"v":0,"d":"0.00%"}},{"$nulls":8},3404,1494337,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة المخ والأعصاب","2024-12-23T13:29:00","رهف علي العنزي","24 Hours",{"$nulls":13},"Total",{"$f":"SUBTOTAL(9,CR19:CR21)","v":12},{"$f":"SUBTOTAL(9,CS19:CS21)","v":{"v":1,"d":"100%"}},{"$f":"SUM(CT19:CT21)","v":2},{"$f":"SUM(CU19:CU21)","v":2},3,5,{"$f":"SUBTOTAL(9,CX19:CX21)","v":12}]
[null,21,3339,30360104,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-12-12T13:58:00","امال ماهل القحطاني","72 Hours","2024-12-12","10:59:00","امال ماهل القحطاني","2024-12-12","13:58:00","2024-12-12","18:05:00","امال ماهل القحطاني","2024-12-14","14:22:00","امال ماهل القحطاني",2.016666666670062,"2024-12-14","20:30:00","امال ماهل القحطاني",0.25555555555183673,"2024-12-15","19:16:00","امال ماهل القحطاني",0.9486111111109494,"2024-12-17","12:52:00","امال ماهل القحطاني","No Response ",2.9375,{"$nulls":3},-45640.59861111111,"2024-12-17","20:06:00",{"$f":"(AP23+AO23)-(U23+T23)","v":3.2388888888890506},"2024-12-17","12:52:00","امال ماهل القحطاني",2.9375,null,"REEM ALRUMAIYAN - APPROVALS","Relationship complaints ","6. Humanness / Caring","Assault  and  \nHarassment","Inappropriate/aggressive behavior","تطاولت علي برفعة الصوت قالت لي عندما سالتها هل رفعت تحاليل بنتي لتامين اولا (على بالك ماعندي غيرك\nعندي ألف مريض ) واستحقار بنظرات والوقوف في وجهي مع سحب صديقتها لأجالسها وأسكتها قالت مااخذه\nاسمي بتشتكين علي ع بالك بخاف اتمنى الرجوع للكاميرات في وقت الساعه ١٠ وربع إلى ونصف أطالب بأخذ\nالإجراء اللازم .\n","She raised her voice at me and said, when I asked her if she had submitted my daughter's test results for insurance, \"You think I don't have anyone else? I have a thousand patients!\" She looked at me with contempt, stood in my face, and pulled her friend aside to sit with her and silence her. She said, \"You're taking my name? You're going to complain about me? You think I'm afraid?\" I request that the security camera footage from 10:15 to 12:30 be reviewed. I demand that the necessary action be taken.","Satisfied","Patient",{"$nulls":4},"Out-Patient",2,{"$f":"BK23/BK25","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":8},3426,1595072,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الكلى","2024-12-28T08:37:00","ابرار بندر الشمري","48 Hours"]
[null,22,3351,30354899,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-12-14T14:28:00","امال ماهل القحطاني","72 Hours","2024-12-14","14:28:00","امال ماهل القحطاني","2024-12-14","14:28:00","2024-12-14","14:52:00","امال ماهل القحطاني","2024-12-14","14:52:00","امال ماهل القحطاني",0.016666666662786156,"2024-12-15","19:15:00","امال ماهل القحطاني",1.1826388888948713,"2024-12-16","19:20:00","امال ماهل القحطاني",1.0034722222189885,"2024-12-17","12:52:00","امال ماهل القحطاني","No Response ",2.9166666666715173,{"$nulls":3},-45640.61944444444,null,null,-45640.61944444444,{"$nulls":3},-45640.61944444444,90575,"MAAD FAISAL ALSAATI","Relationship complaints ","5. Communication","Patient-staff Communication","Miscommunication with Patient","موعدي الساعه 8:50 وتم اخباري بعدم وجود الطبيب وقت حضوري علما انه تم ابلاغي لاحقا ان عيادة الطبيب تنتهي الساعه 9:25 تم الاستفسار من قبل الاستقبال عن سبب عدم تواجد الطبيب وتمت الافاده بعدم علمهم بذلك .","My appointment was at 8:50 and I was told that the doctor was not there when I arrived, although I was later informed that the doctor's clinic ends at 9:25. I inquired with the reception about the reason for the doctor's absence and they stated that they did not know about it.","Escalated","Patient",{"$nulls":4},"ER",1,{"$f":"BK24/BK25","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$nulls":8},3439,30120635,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-12-31T12:25:00","امال ماهل القحطاني","More than 72 Hours",null,null,"Patient",12,{"$f":"CG24/51","v":{"v":0.23529411764705882,"d":"23.53%"}}]
[null,23,3351,30354899,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-12-14T14:28:00","امال ماهل القحطاني","72 Hours","2024-12-14","14:28:00","امال ماهل القحطاني","2024-12-14","14:28:00",{"$nulls":3},"2024-12-14","14:52:00","امال ماهل القحطاني",0.016666666662786156,"2024-12-16","19:20:00","امال ماهل القحطاني",2.18611111111386,"2024-12-16","19:20:00","امال ماهل القحطاني",0,"2024-12-17","12:51:00","امال ماهل القحطاني","No Response ",2.9159722222248092,{"$nulls":3},-45640.61944444444,"2024-12-16","22:10:00",2.304166666668607,"2024-12-17","13:22:00","امال ماهل القحطاني",2.9375,null,null,"Relationship complaints ","5. Communication","Patient-staff Communication","Miscommunication with Patient","موعدي الساعه 8:50 وتم اخباري بعدم وجود الطبيب وقت حضوري علما انه تم ابلاغي لاحقا ان عيادة الطبيب تنتهي الساعه 9:25 تم الاستفسار من قبل الاستقبال عن سبب عدم تواجد الطبيب وتمت الافاده بعدم علمهم بذلك .","My appointment was at 8:50 and I was told that the doctor was not there when I arrived, although I was later informed that the doctor's clinic ends at 9:25. I inquired with the reception about the reason for the doctor's absence and they stated that they did not know about it.","Satisfied","Patient",{"$nulls":4},"Total",{"$f":"BK22+BK23+BK24","v":3},{"$f":"SUM(BL22:BL24)","v":{"v":1,"d":"100%"}}]
[null,24,3367,30235967,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-12-16T19:30:00","ابرار بندر الشمري","48 Hours","2024-12-16","19:30:00","ابرار بندر الشمري","2024-12-16","19:30:00",{"$nulls":3},"2024-12-16","19:51:00","ابرار بندر الشمري",0.014583333329937886,"2024-12-18","10:51:00","رهف علي العنزي",1.625,"2024-12-18","10:51:00","رهف علي العنزي",0,{"$nulls":4},-45642.82708333333,{"$nulls":3},-45642.82708333333,"2024-12-18","15:42:00",1.8270833333372138,"2024-12-18","16:04:00","ابرار بندر الشمري",1.8423611111138598,null,null,"Management complaints","4. Accessibility","Delays","Treatment delay","تاخير بالاجراءت وعدم اعطانا خطة علاجيه واضحه  من قبل الاطباء حيث تم الانتظار بقسم الطوارئ من الساعة 6:30 ص حتى 12:00 م الى ان تم الخروج على مسؤوليتنا من المستشفى . ","There was a delay in the procedures and the doctors did not give us a clear treatment plan. We waited in the emergency department from 6:30 am until 12:00 pm until we were discharged from the hospital at our own risk.","Dissatisfied","Patient",{"$nulls":4},"Admin",2,{"$f":"BK26/BK29","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":19},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"Patient Relatives",12,{"$f":"CR26/51","v":{"v":0.23529411764705882,"d":"23.53%"}}]
[null,25,3367,30235967,"وزارة الصحة","الطوارئ","الإداري","قسم الموافقات الطبية","2024-12-16T19:30:00","ابرار بندر الشمري","24 Hours","2024-12-16","19:30:00","ابرار بندر الشمري","2024-12-16","19:30:00",{"$nulls":3},"2024-12-16","19:51:00","ابرار بندر الشمري",0.014583333329937886,{"$nulls":3},-45642.82708333333,{"$nulls":3},0,{"$nulls":4},-45642.82708333333,{"$nulls":3},-45642.82708333333,"2024-12-16","20:56:00","01:05:00","2024-12-17","13:53:00","ابرار بندر الشمري",0.7513888888934162,null,null,"Clinical complaints","1. Quality","Patient journey","Patient flow issues","تاخير بالاجراءت والموافقات  وعدم اعطانا خطة علاجيه واضحه  من قبل الاطباء حيث تم الانتظار بقسم الطوارئ من الساعة 6:30 ص حتى 12:00 م الى ان تم الخروج على مسؤوليتنا من المستشفى . ","There was a delay in procedures and approvals, and the doctors did not give us a clear treatment plan. We waited in the emergency department from 6:30 am until 12:00 pm until we were discharged from the hospital at our own risk.","Dissatisfied","Patient",{"$nulls":4},"Medical",1,{"$f":"BK27/BK29","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$nulls":8},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},{"$f":"CI21","v":3},{"$f":"CJ21","v":1},{"$f":"CK21","v":6},{"$f":"CL21","v":2}]
[null,26,3373,861932,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2024-12-17T13:34:00","امال ماهل القحطاني","More than 72 Hours","2024-12-17","13:34:00","امال ماهل القحطاني","2024-12-17","13:34:00",{"$nulls":3},"2024-12-17","14:14:00","امال ماهل القحطاني",0.02777777777373558,"2024-12-17","15:37:00","امال ماهل القحطاني",0.057638888887595385,"2024-12-17","15:38:00","امال ماهل القحطاني",6.944444467080757E-4,"2024-12-17","15:38:00","امال ماهل القحطاني","No Response ",0.05833333333430346,{"$nulls":3},-45643.59305555555,"2024-12-17","14:14:00",{"$f":"(AP28+AO28)-(U28+T28)","v":"00:00:00"},"2024-12-26","17:55:00","امال ماهل القحطاني",9.15347222222772,null,"15924-MOHAMMED HASSAN MAHMOUD HASSAN ","Relationship complaints ","6. Humanness / Caring","Assault  and  \nHarassment","Inappropriate/aggressive behavior","تم حضور المراجعه للعياده وتم طردها من قبل الطبيب بحجة انه تم التحقيق معه فيما يخص شكوى ممكن ان تكون لها علاقه به علما انه تم التواصل مع المراجعه من قبل الطبيب سابقا والنقاش معه وابلاغه من قبل المراجعه انها لم ترفع اي شكوى تخصه وانه من الممكن ان يكون سوء فهم وتم شكر الطبيب والتفاهم معه ويمكن مراجعه المكالمات وعليه فقد تم الحضور للعياده ولكن المفاجاءه انه رفض استقبالي وتم ابلاغي بعدم رغبته بااكمال العلاج معي والتوجه لطبيب اخر دون ذكر اسباب لذلك  . ","The patient attended the clinic and was dismissed by the doctor on the grounds that he was being investigated regarding a complaint that might be related to him, even though the doctor had previously contacted the patient and discussed the matter with him, and the patient informed him that she had not filed any complaint against him and that it might be a misunderstanding. The doctor was thanked and the matter was resolved, and the calls can be reviewed. Accordingly, she attended the clinic, but to her surprise, he refused to see her and informed her that he did not want to continue treatment with her and to go to another doctor without mentioning any reasons for this.","Dissatisfied","Patient",{"$nulls":4},"Support Services",0,{"$f":"BK28/BK29","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"ابرار بندر الشمري",11,{"$f":"BV28/BV31","v":{"v":0.5,"d":"50.00%"}},6,2,3,2,{"$f":"BV28","v":11},{"$nulls":3},{"$f":"CF27/CG24","v":{"v":0.25,"d":"25.00%"}},{"$f":"CG27/CG24","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$f":"CH27/CG24","v":{"v":0.5,"d":"50.00%"}},{"$f":"CI27/CG24","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,27,3374,30359898,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات التخدير","2024-12-17T17:36:00","امال ماهل القحطاني","72 Hours","2024-12-17","16:29:00","امال ماهل القحطاني","2024-12-17","17:36:00","2024-12-17","18:41:00","امال ماهل القحطاني","2024-12-18","15:52:00","امال ماهل القحطاني",0.9277777777824667,{"$nulls":3},-45644.66111111111,{"$nulls":3},0,{"$nulls":4},-45644.66111111111,{"$nulls":3},-45644.66111111111,"2024-12-19","12:44:00","20:52:00","2024-12-21","10:48:00","ابرار بندر الشمري",2.788888888884685,null,"8909-GEORGE ELIAS SALIBA ","Relationship complaints ","5. Communication","Patient-staff Communication","Poor provider-patient communication"," تم الدخول الحضور للمستشفى وعند التوجه للطبيب لم يكن متواجد في العيادة وقت مراجعتنا لها وعند حضوره لم تكن بطاقة التعريف موجوده عليه وشكوتي انه تم التعامل معنا من قبل الطبيب باسوب جاف وغير مهني طلب مني التوقيع على نموذج التخدير بدون تعبئة النموذج من قبله وعند طلبي ان يتم التعبئه قال هذا نظام المستشفى ويجب أن توقع فمازحته قائلا تريد مني  توقيع الورقه حتى لا يتم الشكوى في حال الخطأ الطبي  قال (نعم)  وان باقي الخانات في النموذج غير مهم قلت له سوف اوقع على المهم فقط كما ذكرت لي فرفض وقال انتظر الطبيب جيلاني بعد ساعة دون دخول الغرفه .. \n","We entered the hospital and went to the doctor, but he was not present in the clinic at the time of our visit. When he arrived, he did not have his identification card. My complaint is that the doctor treated us in a dry and unprofessional manner. He asked me to sign the anesthesia form without filling it out himself. When I asked him to fill it out, he said that this is the hospital's system and I must sign it. I jokingly said, \"You want me to sign the paper so that there is no complaint in case of medical error?\" He said, \"Yes,\" and that the rest of the boxes in the form are not important. I told him I would sign only the important ones as you mentioned to me, but he refused and said, \"Wait for Dr. Gilani for an hour without entering the room.\"","Satisfied","Patient",{"$nulls":4},"Total",{"$f":"BK26+BK27+BK28","v":3},{"$f":"1","v":{"v":1,"d":"100%"}},{"$nulls":8},"امال ماهل القحطاني",2,{"$f":"BV29/BV31","v":{"v":0.09090909090909091,"d":"9.09%"}},0,0,0,1,{"$f":"BV29","v":2},{"$nulls":14},{"$f":"CT22","v":2},{"$f":"CU22","v":2},{"$f":"CV22","v":3},{"$f":"CW22","v":5}]
[null,28,3382,30285990,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-12-17T22:34:00","رهف علي العنزي","24 Hours","2024-12-17","10:34:00","رهف علي العنزي","2024-12-17","10:34:00",{"$nulls":3},"2024-12-19","18:03:00","رهف علي العنزي",2.311805555553292,{"$nulls":3},-45645.75208333333,{"$nulls":3},0,{"$nulls":4},-45645.75208333333,{"$nulls":3},-45645.75208333333,"2024-12-19","20:53:00","02:50:00","2024-12-19","21:06:00","رهف علي العنزي",0.12708333333284827,null,null,"Management complaints","4. Accessibility","Delays","Delay in admitting patient","اتى المريض بحالة طارئة ( غسيل كلوي و جرح في القدم) وتم رفض استقبال حالته بعد رفض التأمين  الى ان يتم ايداع مبلغ في الحساب حسب افادته  .","The patient came in with an emergency condition (dialysis and a foot wound) and his case was refused admission after the insurance refused until an amount was deposited into the account, according to his statement.","Neutral","Patient",{"$nulls":15},"رهف علي العنزي",9,{"$f":"BV30/BV31","v":{"v":0.4090909090909091,"d":"40.91%"}},7,1,0,0,{"$f":"BV30","v":9},{"$nulls":3},"In-Patient",6,{"$f":"CG30/CG33","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},{"$f":"CQ29/CR26","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"CR29/CR26","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"CS29/CR26","v":{"v":0.25,"d":"25.00%"}},{"$f":"CT29/CR26","v":{"v":0.4166666666666667,"d":"41.67%"}}]
[null,29,3376,30349631,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2024-12-18T10:00:00","رهف علي العنزي","More than 72 Hours","2024-12-17","19:53:00","رهف علي العنزي","2024-12-18","10:00:00","2024-12-18","13:51:00","ابرار بندر الشمري","2024-12-18","13:52:00","ابرار بندر الشمري",0.16111111111240461,"2024-12-19","13:35:00","ابرار بندر الشمري",0.9881944444423425,"2024-12-21","13:36:00","رهف علي العنزي",2.000694444446708,"2024-12-22","17:04:00","ابرار بندر الشمري","No Response ",4.133333333331393,{"$nulls":3},-45644.57777777778,"2025-02-16","15:31:00",60.068749999998545,{"$nulls":3},-45644.57777777778,null,"90247-FAHAD ALDOSARY ","Relationship complaints ","6. Humanness / Caring","Confidentiality","Breach of patient privacy"," أتقدم بشكوى رسمية بشأن تجربتي الأخيرة في عيادة الدكتور فهد الدوسري، حيث واجهت عددًا من المشكلات\nالتي أرى أنها تخالف معايير المهنية والخصوصية الطبية. في البداية، تم تحديد موعد مع الدكتور فهد الدوسري\nبسبب عدم ظهور اسم الطبيب المتابع لحالتي، وهو الدكتور سليمان الحفظي. عند حضوري للعيادة، لم يكن الدكتور فهد متواجدًا واضطررت إلى انتظاره لفترة من الوقت. وعند وصوله، لاحظت أنه لم يغلق باب العيادة أثناء الجلسة، مما أدى إلى انتهاك خصوصية وسرية معلوماتي الطبية. عندما اطلع الدكتور فهد على ملفي الطبي، أفاد بشكل مباشر:  لن أقوم بصرف العلاج الخاص بك . وعندما سألته عن السبب وأشرت إلى أنه لم يسألني حتى عن وضعي الصحي أو سبب زيارتي، رد قائلا:ً  حتى لو عرفت وضعك الصحي وسمعت منك، لن أصرف لك الأدوية .\nأوضحت له أنني شخص كبير في العمر وأتفهم تمامًا مسؤولية تناول الأدوية المناسبة لحالتي، ومع ذلك استمر في\nرفضه دون شرح أي مبرر طبي مقنع. أرى أن هذا السلوك يعكس افتقارًا للمهنية الطبية، لذا أطالب بفتح تحقيق رسمي في هذه الواقعة واتخاذ الإجراءات المناسبة لضمان عدم تكرار مثل هذا التصرف مع المرضى الآخرين, نأمل باتخاذ الإجراءات اللازمة لضمان تقديم خدمة صحية ونفسية تحترم خصوصية المراجعين وتلبي احتياجاتهم.. نود التنويه إلى أننا لم نتقدم بهذه الشكوى إلا بعد سماع عدد من المراجعين يعبرون عن استياءهم من التعامل الحاصل ونؤكد أننا نحتفظ بحقنا في التصعيد إلى الجهات المختصة في حال لم يتم اتخاذ اجراءات تحفظ حق المريض.","I am filing a formal complaint regarding my recent experience at Dr. Fahad Al-Dossari's clinic, where I encountered several issues that I believe violate professional standards and medical privacy. Initially, an appointment was scheduled with Dr. Fahad Al-Dossari because the name of my regular attending physician, Dr. Sulaiman Al-Hafzi, was not listed. Upon arriving at the clinic, Dr. Fahad was not present, and I had to wait for him. When he finally arrived, I noticed that he had not locked the clinic door during the appointment, which constituted a breach of my medical privacy and confidentiality. After reviewing my medical file, Dr. Fahad stated directly, \"I will not prescribe your medication.\" When I inquired about the reason and pointed out that he hadn't even asked about my health condition or the purpose of my visit, he replied, \"Even if I knew your condition and heard from you, I still wouldn't prescribe your medication.\"\n\nI explained that I am elderly and fully understand the responsibility of taking the appropriate medication for my condition, yet he continued to refuse without providing any convincing medical justification. I believe this behavior reflects a lack of medical professionalism. Therefore, I demand an official investigation into this incident and the implementation of appropriate measures to ensure that such treatment is not repeated with other patients. We hope that the necessary steps will be taken to guarantee the provision of health and psychological services that respect the privacy of patients and meet their needs. We would like to point out that we only filed this complaint after hearing a number of patients express their dissatisfaction with the treatment they received, and we emphasize that we reserve the right to escalate the matter to the competent authorities if measures are not taken to protect the patient's rights.","Dissatisfied","Patient",{"$nulls":15},"Total",{"$f":"SUBTOTAL(9,BV28:BV30)","v":22},{"$f":"SUBTOTAL(9,BW28:BW30)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BX28:BX30)","v":13},{"$f":"SUM(BY28:BY30)","v":3},3,3,{"$f":"SUBTOTAL(9,CB28:CB30)","v":22},{"$nulls":3},"Out-Patient",5,{"$f":"CG31/CG33","v":{"v":0.4166666666666667,"d":"41.67%"}}]
[null,30,3378,1278502,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-12-18T15:01:00","ابرار بندر الشمري","24 Hours","2024-12-18","15:01:00","ابرار بندر الشمري","2024-12-18","15:01:00",{"$nulls":3},"2024-12-18","15:01:00","ابرار بندر الشمري",0,"2024-12-18","15:37:00","امال ماهل القحطاني",0.024999999994179234,{"$nulls":3},-45644.65069444444,"2024-12-19","11:07:00","ابرار بندر الشمري","No Response ",0.8374999999941792,{"$nulls":3},-45644.62569444445,"2024-12-18","17:03:00","02:02:00",{"$nulls":3},-45644.62569444445,null,"2536-MOHAMMED HASHIM AL ATHAS ","Relationship complaints ","6. Humanness / Caring","Emotional \nSupport","Neglect","قصور واهمال في الخدمة المقدمة ( عمل ربط وتر دون اذن المريض ) وتلفظ الدكتور بطريقه غير مهنيه ( الاتهام بالكذب والزور )","Deficiencies and negligence in the service provided (performing tendon ligation without the patient's permission) and the doctor's unprofessional conduct (accusation of lying and perjury).","Satisfied","Patient",{"$nulls":26},"ER",1,{"$f":"CG32/CG33","v":{"v":0.08333333333333333,"d":"8.33%"}}]
[null,31,3380,2129692725,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-12-19T12:20:00","ابرار بندر الشمري","72 Hours","2024-12-19","12:20:00","ابرار بندر الشمري","2024-12-19","12:20:00",{"$nulls":3},"2024-12-19","12:28:00","ابرار بندر الشمري",0.005555555551836733,"2024-12-19","13:07:00","ابرار بندر الشمري",0.02708333333430346,"2024-12-21","11:31:00","ابرار بندر الشمري",1.9333333333343035,{"$nulls":4},-45645.51944444444,{"$nulls":3},-45645.51944444444,"2024-12-21","16:38:00",2.17361111111677,"2024-12-21","17:03:00","ابرار بندر الشمري",2.1909722222262644,null,null,"Relationship complaints ","6. Humanness / Caring","Emotional \nSupport","Neglect","عدم افادتنا بتبليغ وفاة منذ سنة 2019 فرع العليا ","We have not been notified of any death since 2019, Al-Ulya branch.","Satisfied","Patient",{"$nulls":15},"MOH",22,{"$f":"BV33/51","v":{"v":0.43137254901960786,"d":"43.14%"}},{"$nulls":8},"Total",{"$f":"CG30+CG31+CG32","v":12},{"$f":"1","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"In-Patient",0,{"$f":"CR33/CR36","v":{"v":0,"d":"0.00%"}}]
[null,32,3381,30361296,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-12-19T16:23:00","رهف علي العنزي","72 Hours","2024-12-19","16:15:00","رهف علي العنزي","2024-12-19","04:23:00","2024-12-19","06:10:00","رهف علي العنزي","2024-12-19","06:11:00","رهف علي العنزي",0.07500000000436557,"2024-12-21","13:36:00","رهف علي العنزي",2.3090277777737356,{"$nulls":3},-45647.566666666666,{"$nulls":4},-45645.25763888889,{"$nulls":3},-45645.25763888889,"2024-12-21","13:56:00",2.3229166666642413,"2024-12-21","14:56:00","رهف علي العنزي",2.3645833333284827,null,null,"Relationship complaints ","5. Communication","Patient-staff Communication","Miscommunication with Patient","اكثر من ساعه انتظار وبعد انتهاء فترة عمل الموظفة تم مراجعة القسم مرة اخرى للاستفسار عن رفع طلب\nموافقه اتضح من قبل الموظف انه لم يتم رفع طلب من قبل الموظفة السابقة ولذلك اطالب برفع شكوى واتخاذ\nالاجراءات النظاميه بحق الموظفة وتعويضي عن الضرر وضياع الوقت الذي حصل. ","After waiting for over an hour, and after the employee's shift ended, I went back to the department to inquire about submitting an approval request. It became clear from the employee that no request had been submitted by the previous employee. Therefore, I request that a complaint be filed and that disciplinary action be taken against the employee, and that I be compensated for the damage and wasted time.","Satisfied","Patient",{"$nulls":26},"Medical",2,{"$f":"CG34/CG38","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":8},"Out-Patient",11,{"$f":"CR34/CR36","v":{"v":0.9166666666666666,"d":"91.67%"}}]
[null,33,3386,30360261,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2024-12-19T21:06:00","رهف علي العنزي","24 Hours","2024-12-19","21:06:00","رهف علي العنزي","2024-12-19","21:06:00",{"$nulls":3},"2024-12-19","21:14:00","رهف علي العنزي",0.00555555555911269,{"$nulls":3},-45645.884722222225,{"$nulls":3},0,{"$nulls":4},-45645.884722222225,{"$nulls":3},-45645.884722222225,"2024-12-19","22:11:00","00:57:00","2024-12-19","22:22:00","رهف علي العنزي",0.04722222221607808,null,null,"Management complaints","3. Institutional issues","Finance and Billing","Reimbursements issues","وصل المريض الى الطواريء مع الهلال الأحمر حيث عانى قبلها من حالة صرع شديدة نقل على اثرها لمستشفى الحمادي وحين وصوله تم طلب ان تكون التكاليف على وزارة الصحة والمشكله ان التقرير يفيد بأن حالته مستقرة بينما لم تكن كذلك حين نقله وقام بدفع تكاليف العلاج بسبب رفض تغطية وزارة الصحة  بسبب التقرير. ","The patient arrived at the emergency room with the Red Crescent, having previously suffered a severe epileptic seizure, after which he was transferred to Al-Hammadi Hospital. Upon his arrival, it was requested that the costs be borne by the Ministry of Health. The problem is that the report states that his condition is stable, whereas it was not so when he was transferred. He paid for the treatment costs because the Ministry of Health refused to cover them due to the report.","Dissatisfied","Hospital",{"$nulls":15},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"Admin",6,{"$f":"CG35/CG38","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"ER",1,{"$f":"CR35/CR36","v":{"v":0.08333333333333333,"d":"8.33%"}}]
[null,34,3394,30361449,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-12-21T13:20:00","رهف علي العنزي","24 Hours","2024-12-21","13:20:00","رهف علي العنزي","2024-12-21","13:20:00",{"$nulls":3},"2024-12-21","15:08:00","رهف علي العنزي",0.07500000000436557,{"$nulls":3},-45647.63055555556,{"$nulls":3},0,{"$nulls":4},-45647.63055555556,{"$nulls":3},-45647.63055555556,"2024-12-21","17:51:00","02:43:00","2024-12-21","19:40:00","رهف علي العنزي",0.1888888888861402,null,null,"Management complaints","3. Institutional issues","Administrative Policies and\nProcedures","Paperwork delays","يفيد ذوي المريضة بأنه قد تم رفع طلب للتأمين وتم رفضه بسبب ان التقارير التي تم رفعها للتنويم كانت ناقصة .. يرغب بإعادة رفع التقارير للتامين لقبول تغطية حالة المريضة في الطواريء .. ","The patient's family reports that an insurance claim was submitted but rejected because the reports submitted for admission were incomplete. They wish to resubmit the reports to the insurance company to secure coverage for the patient's emergency room admission.","No Response","Patient",{"$nulls":15},{"$f":"BX31","v":13},{"$f":"BY31","v":3},{"$f":"BZ31","v":3},{"$f":"CA31","v":3},{"$nulls":7},"Nursing",3,{"$f":"CG36/CG38","v":{"v":0.25,"d":"25.00%"}},{"$nulls":8},"Total",{"$f":"CR33+CR34+CR35","v":12},{"$f":"SUM(CS33:CS35)","v":{"v":1,"d":"100%"}}]
[null,35,3395,2438936532,"وزارة الصحة","التنويم","التمريض","تمريض تنويم الباطنية","2024-12-21T14:04:00","رهف علي العنزي","24 Hours","2024-12-21","14:04:00","رهف علي العنزي","2024-12-21","14:04:00",{"$nulls":3},"2024-12-21","15:26:00","رهف علي العنزي",0.05694444444816327,"2024-12-22","13:23:00","رهف علي العنزي",0.9145833333313931,{"$nulls":3},-45648.55763888889,{"$nulls":4},-45647.643055555556,{"$nulls":3},-45647.643055555556,"2024-12-22","13:29:00","22:03:00","2024-12-22","13:29:00","رهف علي العنزي",0.9187499999970896,null,null,"Management complaints","3. Institutional issues","Environment","Poor Food service","تم إدخال المريضة إلى المستشفى يوم الخميس، وبعد الجراحة طلبت الطعام، لكن التمريض لم يقدم لها أي وجبة حتى الساعة الحادية عشرة من صباح يوم الجمعة، وأخبروها أنها يجب أن تدفع ثمن الوجبة.","the patient admitted on Thursday and after surgery the patient asked for food , nursing did not give the patient any meal until Friday 11 am and said she have to pay for a meal ","Satisfied","Patient",{"$nulls":15},{"$f":"BU36/BV33","v":{"v":0.5909090909090909,"d":"59.09%"}},{"$f":"BV36/BV33","v":{"v":0.13636363636363635,"d":"13.64%"}},{"$f":"BW36/BV33","v":{"v":0.13636363636363635,"d":"13.64%"}},{"$f":"BX36/BV33","v":{"v":0.13636363636363635,"d":"13.64%"}},{"$nulls":7},"Support Services",1,{"$f":"CG37/CG38","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$nulls":8},"Medical",8,{"$f":"CR37/CR41","v":{"v":0.6666666666666666,"d":"66.67%"}}]
[null,36,3396,30360301,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2024-12-21T18:04:00","رهف علي العنزي","More than 72 Hours","2024-12-21","16:23:00","رهف علي العنزي","2024-12-21","18:04:00","2024-12-24","13:29:00","ابرار بندر الشمري","2024-12-24","13:30:00","ابرار بندر الشمري",2.8097222222204437,"2024-12-25","14:18:00","ابرار بندر الشمري",1.0333333333328483,"2024-12-26","08:54:00","ابرار بندر الشمري",0.7750000000014552,{"$nulls":4},-45650.5625,{"$nulls":3},-45650.5625,"2024-12-27","16:44:00",3.1347222222248092,"2024-12-30","12:52:00","ابرار بندر الشمري",5.973611111112405,null,null,"Relationship complaints ","5. Communication","Patient-staff Communication","Miscommunication with Patient"," لايوجد تجاوب من القسم وتم رفع طلب تواصل لاكثر من مرا ولا يوجد تجاوب مرفق لكم طلب التواصل ومع\nالعلم تم الاتصال لاكثر من مرا على قسم الاقتراحات والشكاوى تحويله 3 ولا يوجد رد","There has been no response from the department, and despite submitting multiple requests for contact, there has been no reply. The request is attached. Furthermore, I have contacted the Suggestions and Complaints Department, extension 3, multiple times, but there has been no response.","Dissatisfied","Patient",{"$nulls":26},"Total",{"$f":"CG34+CG35+CG36+CG37","v":12},{"$f":"1","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Admin",4,{"$f":"CR38/CR41","v":{"v":0.3333333333333333,"d":"33.33%"}}]
[null,37,3400,30249724,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2024-12-22T13:08:00","ابرار بندر الشمري","24 Hours","2024-12-22","13:08:00","ابرار بندر الشمري","2024-12-22","13:08:00",{"$nulls":3},"2024-12-22","14:44:00","ابرار بندر الشمري",0.06666666666569654,"2024-12-22","16:46:00","ابرار بندر الشمري",0.08472222222189885,"2024-12-23","22:50:00","ابرار بندر الشمري",1.2527777777795563,{"$nulls":4},-45648.61388888889,{"$nulls":3},-45648.61388888889,"2024-12-23","11:57:00","21:13:00","2024-12-23","13:03:00","ابرار بندر الشمري",0.929861111108039,null,"14312-SABRI BAJIS ZEIADAH ","Management complaints","3. Institutional issues","Medical records","Sick leave issues","تمت افادتي بإن تم كتابة  اجازة مرضية 6 اسابيع وعند صدورها بالمنصة 6 ايام فقط ","I was informed that I had written a sick leave request for 6 weeks, but when it was issued on the platform, it showed only 6 days.","Satisfied","Patient",{"$nulls":15},"In-Patient",4,{"$f":"BV39/BV42","v":{"v":0.18181818181818182,"d":"18.18%"}},{"$nulls":19},"Nursing",0,{"$f":"CR39/CR41","v":{"v":0,"d":"0.00%"}}]
[null,38,3401,30361108,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2024-12-22T16:46:00","ابرار بندر الشمري","24 Hours","2024-12-22","16:46:00","ابرار بندر الشمري","2024-12-22","16:46:00",{"$nulls":3},"2024-12-22","17:09:00","ابرار بندر الشمري",0.015972222223354038,{"$nulls":3},-45648.714583333334,{"$nulls":3},0,{"$nulls":4},-45648.714583333334,{"$nulls":3},-45648.714583333334,"2024-12-22","20:52:00","03:43:00","2024-12-23","10:50:00","ابرار بندر الشمري",0.7368055555562023,null,null,"Management complaints","3. Institutional issues","Medical records","Sick leave issues","عدم رفع الاجازة المرضية عبر منصة صحتي . ","Failure to upload sick leave via the Sehaty platform.","Satisfied","Patient",{"$nulls":15},"Out-Patient",12,{"$f":"BV40/BV42","v":{"v":0.5454545454545454,"d":"54.55%"}},{"$nulls":19},"Support Services",0,{"$f":"CR40/CR41","v":{"v":0,"d":"0.00%"}}]
[null,39,3404,1494337,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة المخ والأعصاب","2024-12-23T13:29:00","رهف علي العنزي","24 Hours","2024-12-23","13:29:00","رهف علي العنزي","2024-12-23","13:29:00",{"$nulls":3},"2024-12-23","13:42:00","رهف علي العنزي",0.009027777778101154,{"$nulls":3},-45649.57083333333,{"$nulls":3},0,{"$nulls":4},-45649.57083333333,{"$nulls":3},-45649.57083333333,"2024-12-23","19:04:00","05:22:00","2024-12-23","20:55:00","رهف علي العنزي",0.30069444444961846,null,"14691-MAHFOOD ABDULLAH SAEED ","Relationship complaints ","5. Communication","Patient-staff Communication","Miscommunication with Patient","تم افادة المريض بأن الطبيب طبيب مخ و أعصاب و عمود فقري وعند توجه المريض للعيادة افاده الطبيب بأنه لا يعالج حالته (يحتاج المريض جراحة مخ واعصاب وعمود فقري) وافاد الطبيب  أنه ليس طبيب عمود فقري واضطر المريض التوجه لمدير العيادات لإلغاء الكشفية . . ","The patient was informed that the doctor was a neurologist and spine specialist, but when the patient went to the clinic, the doctor informed him that he could not treat his condition (the patient needed neurosurgery and spine surgery). The doctor stated that he was not a spine specialist, and the patient was forced to go to the clinic manager to cancel the consultation.","Dissatisfied","Patient",{"$nulls":15},"ER",6,{"$f":"BV41/BV42","v":{"v":0.2727272727272727,"d":"27.27%"}},{"$nulls":19},"Total",{"$f":"CR37+CR38+CR39+CR40","v":12},{"$f":"1","v":{"v":1,"d":"100%"}}]
[4,40,3407,30090121,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2024-12-23T17:46:00","رهف علي العنزي","24 Hours","2024-12-23","17:27:00","رهف علي العنزي","2024-12-23","17:46:00","2024-12-23","18:06:00","رهف علي العنزي","2024-12-23","18:07:00","رهف علي العنزي",0.014583333337213844,{"$nulls":3},-45649.75486111111,{"$nulls":3},0,{"$nulls":4},-45649.75486111111,{"$nulls":3},-45649.75486111111,"2024-12-24","13:51:00","19:44:00","2024-12-24","13:51:00","رهف علي العنزي",0.8222222222175333,null,null,"Clinical complaints","1. Quality","Quality of Care","Substandard clinical/nursing care","قامت الممرضة بإزالة ضمادات الجروح بعنف بعد عملية جراحية دقيقة، مما تسبب في ألم شديد وجرح آخر. بالنسبة للمريضة، يُشير هذا إلى افتقار التمريض لأبسط قواعد المهنية وعدم إدراكها لخطورة تصرفها.\n\nأطالب بمحاسبتها وإبلاغي بالإجراءات المتخذة، وأطلب عدم إشراكها في خطة رعاية والدتي مستقبلاً.","The nurse removed the  wounds plaster harshly after a sensitive surgery  , which caused severe pain and another cut  For the patient, this indicates that nursing lacks the basics of professionalism and does not take into account the seriousness of her behavior.\n I ask that shes is to be held accountable and to inform  me with the action that will be taken and I ask she never be involved in my mothers future care plan again.","Satisfied","Patient",{"$nulls":15},"Total",{"$f":"BV39+BV40+BV41","v":22},{"$f":"1","v":{"v":1,"d":"100.00%"}}]
[null,41,3413,2214131928,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2024-12-24T13:30:00","ابرار بندر الشمري","More than 72 Hours","2024-12-24","13:30:00","ابرار بندر الشمري","2024-12-24","13:30:00",{"$nulls":3},"2024-12-24","13:53:00","ابرار بندر الشمري",0.015972222223354038,"2024-12-26","11:55:00","ابرار بندر الشمري",1.9180555555576575,"2024-12-26","22:38:00","ابرار بندر الشمري",0.44652777777810115,{"$nulls":4},-45650.57847222222,{"$nulls":3},-45650.57847222222,"2024-12-29","23:15:00",5.390277777776646,"2024-12-30","12:57:00","ابرار بندر الشمري",5.961111111108039,null,null,"Clinical complaints","1. Quality","Patient journey","Miscoordination","رفضت المستشفي التامين الخاص بي والتبرير لانه غير مغطي في المستشفي بالرغم من وجود اسم المستشفي في القائمه المحمله من علي تاميني رقم الاقامه : 2214131928 رقم البوليصه : 25701963 الفئه : VVIPS رقم المسترك : 002214131928001 : 1332 : CCHI code للمستشفي مقدم ","My private hospital and the explanation not covered by the hospital, despite the hospital's name being listed in the guide downloaded from my insurance account. Residence number: 2214131928, Policy number: 25701963, Category: VVIPS, Subscriber number: 002214131928001, CCHI code: 1332.","Satisfied","Patient",{"$nulls":15},"Medical",10,{"$f":"BV43/BV47","v":{"v":0.45454545454545453,"d":"45.45%"}}]
[null,42,3417,30219275,"شركة تأمين","التنويم","الطبي","عيادات الجهاز الهضمي والمناظير","2024-12-25T14:38:00","رهف علي العنزي","24 Hours","2024-12-25"," 02:38 pm","رهف علي العنزي","2024-12-25","14:38:00",{"$nulls":3},"2024-12-25","14:59:00","رهف علي العنزي",0.014583333329937886,{"$nulls":3},-45651.62430555555,{"$nulls":3},0,{"$nulls":4},-45651.62430555555,{"$nulls":3},-45651.62430555555,"2024-12-25","17:29:00","02:30:00","2024-12-26","09:01:00","رهف علي العنزي",0.7513888888934162,null,"90524-Dr RAMI MOHAMED SHAATH","Clinical complaints","1. Quality","Quality of Care","Substandard clinical/nursing care","بحسب المريضة، وصف لها الطبيب رامي محمد شث دواءً دون إجراء أي فحوصات، ونُقلت المريضة إلى العناية المركزة بسبب هذا الدواء، وهي ترغب في تقديم شكوى. طلب ​​منها الطبيب إجراء أشعة سينية، وأمرها بالصيام، ولأنها لم تكن صائمة، قال لها: لا بأس، أخبريهم أنكِ صائمة، ثم أجري الأشعة. قالت المريضة إنه يريد فقط الحصول على المال، وأخبرته أنها تعاني من حساسية تجاه بعض الأدوية، لكنه لم يكترث وقال: لا، سأغير الدواء لكِ. للرد والتحقيق، يُرجى العلم أن المريضة لا تزال في المستشفى.","As per the member,  the doctor Rami Mohammed shaath gave her a medication without any tests and the member went to ICU because of that medication and they want to make a complain. The doctor informed her to do x-ray he said to her she has to be fasting, and she not fasting, he said its ok tell them that you’re fasting and do the x-ray. They said he just want to take money ,, and she informed him that she is sensitive to some medication, but he didn’t care he said no I will change the medication for you  .. for your reply and investigations, Please note that the member is still  admitted in the hospital.","Satisfied","Patient",{"$nulls":15},"Admin",11,{"$f":"BV44/BV47","v":{"v":0.5,"d":"50.00%"}}]
[null,43,3416,30361401,"ذوي المراجع","التنويم","الإداري","قسم الأمن","2024-12-25T16:34:00","ابرار بندر الشمري","72 Hours","2024-12-25","14:54:00","ابرار بندر الشمري","2024-12-25","16:34:00","2024-12-26","22:43:00","ابرار بندر الشمري","2024-12-26","22:45:00","ابرار بندر الشمري",1.257638888884685,"2024-12-28","10:15:00","ابرار بندر الشمري",1.4791666666715173,"2024-12-28","20:58:00","ابرار بندر الشمري",0.44652777777810115,"2024-12-29","16:43:00","ابرار بندر الشمري","No Response ",2.74861111111386,{"$nulls":3},-45652.947916666664,"2025-01-06","17:14:00",10.77013888888905,{"$nulls":3},-45652.947916666664,null,null,"Relationship complaints ","6. Humanness / Caring","Assault  and  \nHarassment","Inappropriate/aggressive behavior","ﺑﺴﻢ ﺍﷲ ﺍﻟﺮﺣﻤﻦ ﺍﻟﺮﺣﻴﻢ ﺍﻟﺴﻼﻡ ﻋﻠﻴﻜﻢ ﻭﺭﺣﻤﺔ ﺍﷲ ﻭﺑﺮﻛﺎﺗﻪ ﺍﺗﻘﺪﻡ ﺑﺸﻜﻮﺍﻱ ﺿﺪ ﺍﻟﻤﺪﻋﻮﻩ/ ﺧﻠﻮﺩ ﺧﻮﺍﺟﻲ .. ﺣﻴﺚ\nﺑﺪﺭ ﻣﻦ ﺍﻟﻤﺪﻋﻮﻩ ﺍﻟﺘﻠﻔﻆ ﺍﻟﻐﻴﺮ ﻻﺋﻖ ﻭﺍﻟﺘﻌﺎﻣﻞ ﺍﻟﺴﻴء ﺑﺤﻜﻢ ﻣﻜﺎﻧﺘﻬﺎ ﻓﻲ ﻗﺴﻢ ﺍﻻﻣﻦ.. ﻭﻣﺎﺑﺪﺭ ﻣﻨﻬﺎ ﻻ ﻳﻠﻴﻖ ﻭﻻ ﻳﻘﺒﻞ ﻋﻠﻰ\nﻣﺴﺘﻮﻯ ﺍﻟﺼﻌﻴﺪ ﺍﻟﻤﻬﻨﻲ ﻭﺍﻻﺟﺘﻤﺎﻋﻲ .. ﺣﻴﺚ ﺑﺎﺩﺭﺕ ﺍﻟﻤﺪﻋﻮﻩ ﺑﺎﻇﻬﺎﺭ ﺳﻠﻮﻛﻬﺎ ﺍﻟﺴﻴء ﻓﻲ ﺍﻟﺘﻌﺎﻣﻞ ﻭﺍﻟﺤﺪﺓ ﻓﻲ ﺍﻟﻜﻼﻡ\nﻭﻗﺎﻣﺖ ﺑﺎﻟﺘﻠﻔﻆ ﺑﻘﻮﻟﻬﺎ ﺍﻧﻬﺎ ﺗﺴﺘﻄﻴﻊ ﺍﻥ ﺗﻔﻌﻞ ﻣﺎﺗﺮﻳﺪ ﻭﺗﻘﻮﻝ ﺑﺸﻜﻞ ﺳﻴء ..ﺑﺪﺍﻳﺔ ﻭﺗﻔﺼﻴﻼ ﺳﻮﻑ ﺍﺫﻛﺮ ﻣﺎﺣﺼﻞ ﻭﻫﻲ\nﻛﺎﻟﺘﺎﻟﻲ : ﻛﻨﺖ ﻭﺍﻗﻔﺎ ﺍﻣﺎﻡ ﻣﺪﺧﻞ ﺍﻟﻌﻨﺎﻳﻪ ﺍﻟﻤﺮﻛﺰﻩ ﺍﺗﺤﺪﺙ ﻣﻊ ﺯﻭﺟﺘﻲ ﻓﺎﺫﺍ ﻭﺍﻧﺎ ﺭﺃﻳﺘﻬﺎ ﺗﺘﻄﺎﻭﻝ ﺑﺎﻟﻜﻼﻡ ﻭﺗﺮﺩ ﻋﻠﻴﻪ ﺑﺎﺳﻠﻮﺏ\nﻫﻤﺠﻲ ﺑﺤﻜﻢ ﺍﻧﻪ ﺻﻐﻴﺮ ﺳﻦ .. ﻭﻛﻨﺖ ﻣﺘﻔﺮﺟﺎ ﺑﻤﺎ ﻳﺤﺪﺙ ﻭﻟﻢ ﺍﻗﻞ ﺷﻴﺌﺎ.. ﻭﺑﻌﺪﻫﺎ ﺗﻘﺪﻣﺖ ﻭﺍﻟﺪﺓ ﺯﻭﺟﺘﻲ ﻟﻠﺪﺧﻮﻝ ﺑﻌﺪﻣﺎ\nﺧﺮﺟﺖ ﻣﻦ ﻧﻔﺲ ﺍﻟﺒﺎﺏ ﻓﻲ ﺍﻗﻞ ﻣﻦ 30 ﺛﺎﻧﻴﻪ .. ﻓﺘﻘﺪﻣﺖ ﺍﻣﺎﻣﻬﺎ ﻣﺎﺩﺓ ﺫﺭﺍﻋﻴﻬﺎ ﺑﺎﺳﻠﻮﺏ ﻫﻤﺠﻲ ﻭﻟﻢ ﻳﺘﺒﻘﻰ ﺍﻻ ﺍﻥ ﺗﻤﺴﻚ\nﻛﺒﻴﺮﺓ ﺍﻟﺴﻦ ﻭﺗﺪﻓﻌﻬﺎ !!.. ﻭﻫﻨﺎ ﺍﻧﺎ ﺗﻘﺪﻣﺖ ﻟﻠﻤﺪﻋﻮﻩ ﻭﻗﻠﺖ ﻟﻬﺎ ﻧﺼﺎ ﻭﺣﺮﻓﺎ ) ﻟﻮ ﺳﻤﺤﺘﻲ ﻣﻌﻠﻴﺶ ﺑﺲ! ﺍﻳﺶ ﺍﻟﻤﺸﻜﻠﻪ ..\nﻟﻴﺶ ﺍﻧﺘﻲ ﺗﺴﻮﻳﻦ ﻛﺬﺍ.. ﻳﻌﻨﻲ ﻣﻨﻄﻘﻴﺎ ﺍﻟﻮﺍﺣﺪ ﻳﻜﻮﻥ ﻓﻲ ﻣﻜﺎﻥ ﺳﻴﻄﺮﻩ ﻟﻜﻦ ﻳﺘﻌﺎﻣﻞ ﺑﺎﻻﺳﻠﻮﺏ ﺍﻟﺤﺴﻦ ﺷﻮﻱ.. ﻭﺍﻟﻠﻲ ﺍﻧﺘﻲ\nﺳﻮﻳﺘﻴﻪ ﻭﺗﺴﻮﻳﻨﻪ ﺍﻻﻥ ﻫﺬﺍ ﻣﺎﻳﺼﻠﺢ.. ﻳﻌﻨﻲ ﻣﻌﻠﻴﺶ ﺭﺑﻲ ﻋﻄﺎﻙ ﺳﻴﻄﺮﻩ ﻓﻲ ﻣﻜﺎﻥ .. ﻟﻜﻦ ﻫﺬﺍ ﻣﻮ ﻣﻌﻨﺎﺗﻪ ﺍﻧﻮ ﺗﺘﻌﺎﻣﻠﻴﻦ\nﺑﺎﺳﻠﻮﺏ ﺳﻴء ﻭﻫﺎﻟﺸﻲ ﺗﺮﺍ ﻏﻴﺮ ﻣﻘﺒﻮﻟ..ﻔﺎ ﺍﷲ ﻳﺮﺿﻰ ﻋﻠﻴﻚ ﻳﻌﻨﻲ ﻣﻌﻠﻴﺶ ﺍﻻﺳﻠﻮﺏ ﺍﻟﺤﺴﻦ ﻣﻄﻠﻮﺏ ﻭﺍﻧﺘﻲ ﻭﺿﻌﺘﻲ ﻓﻲ\nﻣﻜﺎﻧﻪ ﻟﺨﺪﻣﺔ ﺍﻟﺠﻤﻴﻊ ﻣﻮ ﻟﻠﺘﻄﺎﻭﻝ ﻭﺍﻓﺮﺍﻍ ﺍﻟﻤﺴﺎﻭﺀ ﻭﺍﻇﻬﺎﺭ ﻋﺪﻡ ﺍﻻﺣﺘﺮﺍﻡ ﻭﻫﺎﻟﺸﻲ ﻏﻴﺮ ﻣﻘﺒﻮﻝ ﺑﺘﺎﺗﺎ. ﺑﺪﻭﻥ ﺍﻱ ﺳﺎﺑﻖ\nﺍﻧﺬﺍﺭ ﻭﺍﻣﺎﻡ ﺍﻟﺠﻤﻴﻊ ﻗﺎﻟﺖ ﺍﻧﺎ ﺍﺳﻮﻱ ﺍﻟﻠﻲ ﺍﺑﻲ ﺳﻴء ﻣﻮ ﺳﻴء ﻣﻮ ﺷﻐﻠﻚ.. ﻗﻠﺖ ﻋﺠﻴﺐ ﻛﻴﻒ ﻣﻮ ﺷﻐﻠﻲ ﻭﺍﻧﺘﻲ ﺗﺘﻄﺎﻭﻟﻴﻦ\nﺍﻟﺤﻴﻦ ﺑﺮﻓﻌﺔ ﺻﻮﺗﻚ ﺑﺎﺳﻠﻮﺏ ﺳﻴء ..ﻭﺿﻌﺘﻲ ﻓﻲ ﻣﻜﺎﻥ ﻭﺍﺃﺗﻤﻨﺘﻲ ﻋﻠﻴﻪ ﻭﻫﺬﺍ ﻭﺍﺟﺒﻚ. ﺍﻻﺳﺘﻔﺰﺍﺯ ﻭﺭﻓﻌﺔ ﺍﻟﺼﻮﺕ ﻭﻋﺪﻡ\nﺍﺣﺘﺮﺍﻡ ﺍﻟﻤﻜﺎﻥ ﻭﺣﺮﻣﺔ ﺍﻟﻤﻜﺎﻥ ﻫﺬﺍ ﻳﻌﺎﻗﺐ ﻋﻠﻴﻬﺎ ﺍﻟﻘﺎﻧﻮﻥ ﻋﻘﺎﺏ ﻣﻀﺎﻋﻒ.. ﻓﻘﻠﺖ ﻟﻬﺎ ﻃﻴﺐ ﺍﻧﺎ ﻣﺎ ﺍﻗﺒﻞ ﺍﻧﻚ ﺗﺘﻜﻠﻤﻴﻦ\nﻣﻌﻲ ﺑﺎﺳﻠﻮﺏ ﺳﻴء ﻭﺑﻄﺮﻳﻘﻪ ﻫﻤﺠﻴﻪ ﻭﺍﺳﺘﻔﺰﺍﺯﻳﻪ .. ﻗﺎﻟﺖ ﺍﻗﻮﻝ ﺍﻟﻠﻲ ﺍﻗﻮﻝ ﻭﺑﻜﻴﻔﻲ ..ﻣﻮ ﻋﺎﺟﺒﻚ ﺭﺡ ﻭﻻ ﺑﺴﺘﺪﻋﻲ ﻟﻚ\nﺍﻟﺸﺮﻃﻪ.. ﻗﻠﺖ ﻳﺎﻟﻴﺖ ﻭﺍﷲ ﺗﺴﺘﺪﻋﻴﻨﻬﻢ ﻋﺸﺎﻥ ﺍﺧﺬ ﺣﻘﻲ ﺻﺪﻕ ﻭﻃﻮﻟﺔ ﺍﻟﻠﺴﺎﻥ ﻛﺄﻧﻮ ﺟﺎﻟﺴﻴﻦ ﻓﻲ ﺷﺎﺭﻉ ﻣﻮ ﻣﺴﺘﺸﻔﻰ\nﻻ ﺍﺣﺘﺮﻣﺖ ﻣﺮﺿﻰ ﻭﻻ ﺍﺣﺘﺮﻣﺖ ﺯﺍﺋﺮﻳﻦ ﻭﻣﺮﺍﺟﻌﻴﻦ.. ﻓﻘﺎﻟﺖ ﺍﻧﺖ ﺍﻧﺰﻝ ﻟﻬﻢ ﺗﺤﺖ ﻗﻠﺖ ﺗﻤﺎﻡ ﺑﻨﺰﻝ ﺗﺤﺖ ﻭﺍﻗﺪﻡ ﺷﻜﻮﻯ ..\nﻭﺑﻬﺎﻻﺛﻨﺎﺀ ﺍﻟﻤﺪﻋﻮﻩ ﺫﻫﺒﺖ ﻟﺒﺎﺏ ﺍﻟﻌﻨﺎﻳﻪ ﺍﻟﻤﺮﻛﺰﻩ ﻭﻫﻲ ﺗﻤﺸﻲ .. ﻭﺍﻣﺎﻡ ﺍﻟﺠﻤﻴﻊ ﻗﺎﻟﺖ ﺣﺮﻓﻴﺎ ) ﺍﻟﻄﻮﻝ ﻃﻮﻝ ﻧﺨﻠﻪ ﻭﺍﻟﻌﻘﻞ\nﻋﻘﻞ ﺻﺨﻠﻪ ( .. ﻭﻫﻨﺎ ﺍﺗﻀﺢ ﻟﻲ ﺍﻥ ﺍﻟﻤﺪﻋﻮﻩ ﺧﻠﻮﺩ ﺍﻇﻬﺮﺕ ﻗﻠﺔ ﺍﻻﺣﺘﺮﺍﻡ ﻭﺍﻟﺘﻠﻔﻆ ﺑﻤﺎ ﻻﻳﻠﻴﻖ.. ﻭﻋﻨﺪﻣﺎ ﺳﻤﻌﺘﻬﺎ ﺗﻘﻮﻝ\nﻣﺎﻗﺎﻟﺖ ﺫﻫﺒﺖ ﻟﻠﻤﺼﻌﺪ ﻷﻧﺰﻝ ﺍﻟﻰ ﻣﻜﺘﺐ ﺍﻻﻣﻦ ﻭﺍﻗﺪﻡ ﺷﻜﻮﺍﻱ.. ﻭﺍﺛﻨﺎﺀ ﺍﻧﺘﻈﺎﺭﻱ ﻗﺪﻭﻥ ﺍﻟﻤﺼﻌﺪ ﻭﺍﺫﺍ ﺑﻬﺎ ﺗﻌﻮﺩ ﺍﻻ\nﺍﻟﻤﻜﺘﺐ ﺍﻣﺎ ﺑﻮﺍﺑﺔ ﺍﻟﻌﻨﺎﻳﻪ .. ﻓﺬﻫﺐ ﺍﻟﻴﻬﺎ ﻭﻗﻠﺖ ) ﻟﻮ ﺳﻤﺤﺘﻲ ﺍﺑﻲ ﺍﺳﻤﻚ ﺑﺲ ، ﻣﻮ ﺍﻧﺘﻲ ﺗﻘﻮﻟﻴﻦ\" ﺍﻟﻄﻮﻝ ﻃﻮﻝ ﺻﺨﻠﻪ\nﻭﺍﻟﻌﻘﻞ ﻋﻘﻞ ﺻﺨﻠﻪ ؟\" .. ﻗﺎﻟﺖ \" ﺍﻳﻪ ﻗﻠﺖ ﻭﺵ ﻳﻌﻨﻲ ﺑﺘﻀﺮﺑﻨﻲ ﻣﺜﻼ؟ ﺑﺘﻔﺼﻠﻨﻲ؟ \" .. ﻭﻫﻨﺎ ﻗﻠﺖ ﻟﺠﻤﻴﻊ ﺍﻟﻠﻲ ﻛﺎﻧﻮ\nﻣﻮﺟﻮﺩﻳﻦ ﺧﻠﻮﻛﻢ ﺷﺎﻫﺪﻳﻦ ﻋﻠﻰ ﻛﻼﻣﻬﺎ.. ﻓﻘﺎﻣﺖ ﺑﺘﻘﻠﻴﺪ ﻃﺮﻳﻘﺔ ﻛﻼﻣﻲ ﺑﺴﺨﺮﻳﻪ ﺑﻘﻮﻟﻬﺎ ﺧﻠﻮﻛﻢ ﺷﺎﻫﺪﻳﻦ ﻭﻟﻜﻦ ﺑﺼﻮﺕ\nﻛﺼﻮﺕ ﺍﻟﻄﻔﻠﻪ ﺍﻟﻠﻲ ﺗﻌﺠﺰ ﻋﻦ ﺍﻟﻜﻼﻡ! ﻭﺗﻬﺰ ﺭﺍﺳﻬﺎ ﻭﺗﺤﺮﻙ ﻳﺪﻳﻬﺎ ﻭﻫﻲ ﺗﻘﻠﺪ ﺻﻮﺗﻲ \"ﺑﺎﻟﻌﺎﻣﻴﻪ ﺑﻄﺮﻳﻘﻪ ﻫﻤﺠﻴﻪ\nﺍﺳﺘﻔﺰﺍﺯﻳﻪ ﻭﺗﻜﺮﺍﺭ ﻃﻔﻮﻟﻲ ..ﺗﺘﻄﻨﺰ ﻳﻌﻨﻲ \" .. ﻗﻠﺖ ﻟﻬﺎ ﻳﺼﻴﺮ ﺧﻴﺮ ﺍﻥ ﺷﺎﺀ ﺍﷲ ... ﻭﻫﻨﺎﻙ ﻛﻼﻡ ﺍﺧﺮ ﻻ ﻳﺴﻌﻨﻲ ﻗﻮﻟﻪ ﺍﻻﻥ ..\nﻭﻟﻜﻦ ﺳﺎﺫﻛﺮﻩ ﻣﻊ ﺍﻟﺸﻬﻮﺩ ﻓﻲ ﺍﻻﻓﺎﺩﻩ ﺍﻟﻤﺘﻘﺪﻣﻪ.. ﻋﻠﻤﺎ ﺍﻧﻲ ﻭﺍﷲ ﻻ ﺍﺭﻏﺐ ﺍﻥ ﺍﺿﺮ ﺍﺣﺪﺍ .. ﻭﻟﻜﻦ ﺑﻌﺾ ﺍﻻﺷﺨﺎﺹ\nﻭﺿﻌﻮ ﻓﻲ ﺍﻟﻤﻜﺎﻥ ﺍﻟﺨﻄﺄ.. ﻭﻫﺬﺍ ﻣﺎ ﻫﻮ ﻭﺍﺿﺢ.. ﻭﻣﺎﺧﻔﻲ ﻳﻤﻜﻦ ﺍﻥ ﻳﻜﻮﻥ ﺍﻋﻈﻤ..ﻌﺴﻰ ﺍﷲ ﺍﻥ ﻳﻬﺪﻱ ﺣﺎﻟﻬﺎ ﻭﻳﺼﻠﺤﻬﺎ ..\nﻭﻟﻜﻦ ﺍﻧﺎ ﺍﺗﻘﺪﻡ ﺑﺸﻜﻮﺍﻱ ﻟﻠﺠﻬﻪ ﺍﻟﻤﺨﺘﺼﻪ ﺍﻟﻤﺘﻤﺜﻠﻪ ﻭﺍﻟﻤﺴؤﻭﻟﻪ ﻋﻦ ﻣﻮﻇﻔﻴﻬﺎ .. ﻭﺍﺭﻏﺐ ﻓﻲ ﺭﺩ ﺍﻻﻋﺘﺒﺎﺭ ﻭﻣﻌﺎﻗﺒﺘﻬﺎ\nﺣﺴﺐ ﺍﻟﻨﻈﺎﻡ ﻭﺫﻟﻚ ﻟﻘﺎﺀ ﻣﺎﻗﺎﻣﺖ ﺑﻪ ﺑﺎﻇﻬﺎﺭ ﺍﻟﺴﻠﻮﻛﻴﺎﺕ ﺍﻟﺴﻴﺌﻪ ﻭﺍﻻﻫﺎﻧﻪ .","In the name of God, the Most Gracious, the Most Merciful. Peace, mercy, and blessings of God be upon you. I am submitting my complaint against Ms. Khulood Khawaji, as she has engaged in inappropriate language and misconduct, befitting her position within the security department. Her behavior is unacceptable and unbecoming, both professionally and socially. She initiated this by displaying poor conduct and harshness in her speech, and uttered the statement that she could do whatever she wanted. She says, in a bad way... To begin, I will mention in detail what happened, and it is as follows:\n\nI was standing in front of the ICU entrance talking to my wife when I saw her speaking rudely and responding to him in a barbaric manner because he is young. I was watching what was happening and I didn't say anything. Then my wife's mother came forward to enter after she had come out of the same door in less than 30 seconds. I stepped forward in front of her... She grabbed her arms roughly, and all that was left was for her to grab the elderly woman and push her! At that point, I approached the woman and said to her, word for word, \"Please, excuse me, but...\" What's the problem?\n\nWhy are you doing this? Logically, someone in a position of authority should act with kindness. What you've done and are doing now isn't right. I mean, God has given you authority in a certain place, but that doesn't mean you can treat people badly. This is unacceptable. May God be pleased with you. Kindness is required, and you were placed in that position to serve. Everyone is not here to be disrespectful, to vent their frustrations, or to show disrespect. This is completely unacceptable. Without any prior warning, and in front of everyone, she said, \"I'll do what I want, good or bad, it's none of your business.\" I said, \"How can it be none of my business when you're being disrespectful? Now, by raising your voice and speaking to me in such a bad manner... you were placed in a position of responsibility, and this is your duty.\" Provocation, raising one's voice, and disrespecting the sanctity of the place are punishable by law with double the penalty. So I told her, \"Okay, I won't accept you speaking to me in such a rude, barbaric, and provocative manner.\" She replied, \"I'll say what I want, and it's my choice. If you don't like it, leave, or I'll call the police.\" I said, \"I wish you would, by God, you would call them so I can get my rights. Honestly, her rudeness and insolence made it seem like we were in the street, not a hospital. She showed no respect.\" She was sick and showed no respect for visitors or patients. She told me to go downstairs to them. I said, \"Okay, I'll go down and file a complaint.\"\n\nMeanwhile, the woman went to the entrance of the intensive care unit and, in front of everyone, said, literally, \"Tall as a palm tree, but with the brains of a goat.\" At that point, it became clear to me that the woman, Khulood, was showing a lack of respect and using inappropriate language. When I heard her say what she said, I went to the elevator to go down. I went to the security office to file my complaint. While I was waiting for the elevator, she returned to the office, but then to the care gate. I went to her and said, \"Excuse me, I just want your name. Didn't you say, 'She's as tall as a goat and as smart as a goat?'\" She said, \"What do you mean, are you going to hit me or something? Fire me?\" And then I told everyone who was there, \"Witness to what she said.\" She then mockingly imitated my tone, saying, \"Witness to what you said,\" but in a voice like a child who couldn't speak! She shook her head and moved her hands, mimicking my voice in a vulgar, provocative, and childishly repetitive way—she was mocking me, you know. I told her, \"God willing, everything will be alright.\" There's more I can't say now, but I'll mention it to the witnesses in my previous statement. I swear to God, I don't want to harm anyone, but some people have been put in the wrong place. This is obvious, and what's hidden might be... Great... May God guide her and set her right...\n\nHowever, I am submitting my complaint to the relevant authority responsible for its employees... and I request that she be given redress and punished according to the regulations, for her inappropriate and insulting behavior.","Satisfied","Patient",{"$nulls":15},"Nursing",1,{"$f":"BV45/BV47","v":{"v":0.045454545454545456,"d":"4.55%"}}]
[null,44,3419,1359110,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2024-12-25T20:05:00","رهف علي العنزي","24 Hours","2024-12-25","19:51:00","رهف علي العنزي","2024-12-25","20:05:00","2024-12-25","21:00:00","رهف علي العنزي","2024-12-25","21:02:00","رهف علي العنزي",0.03958333333139308,{"$nulls":3},-45651.876388888886,{"$nulls":3},0,{"$nulls":4},-45651.876388888886,{"$nulls":3},-45651.876388888886,"2024-12-26","09:23:00","12:21:00","2024-12-26","09:23:00","رهف علي العنزي",0.5145833333372138,null,null,"Clinical complaints","1. Quality","Quality of Care","Substandard clinical/nursing care","كانت غرفة التمريض في الطابق الثالث، رقم ٣١٣٦، خاليةً عندما اتصلت، واستغرق الرد أكثر من ٢٠ دقيقة. أخبرتهم أنني أريد مقابلة الطبيب، فوافقوا. بعد ذلك، انتظرت ساعتين كاملتين قبل أن أتصل بالطبيب بنفسي، فقال إنه لا يعلم أننا طلبنا مقابلته. آمل أن تتحسن خدمات التمريض وتوافرها، وأن يتم ضمان وجود ممرضة واحدة على الأقل في غرفة التمريض عند الاتصال.","The nursing station on the third floor room 3136 was empty when i called , they took a long time more than 20  mins to answer , and i told them i want to see the doctor they said ok and after that i waited for two hour until I called the doctor myself and he said  He has no idea that we requested to see him.  I hope the nursing availability and service improves and to ensure that at least one nurse is present at the nursing station when called .","Satisfied","Patient",{"$nulls":15},"Support Services",0,{"$f":"BV46/BV47","v":{"v":0,"d":"0.00%"}}]
[null,45,3423,30279820,"ذوي المراجع","التنويم","التمريض","تمريض وحدة طويلي الإقامة","2024-12-26T14:47:00","رهف علي العنزي","48 Hours","2024-12-26","14:47:00","رهف علي العنزي","2024-12-26","14:47:00",{"$nulls":3},"2024-12-26","15:01:00","رهف علي العنزي",0.00972222222480923,{"$nulls":3},-45652.62569444445,{"$nulls":3},0,{"$nulls":4},-45652.62569444445,{"$nulls":3},-45652.62569444445,"2024-12-28","11:09:00",1.8388888888875954,"2024-12-28","11:09:00","رهف علي العنزي",1.8388888888875954,null,null,"Clinical complaints","1. Quality","Quality of Care","Substandard clinical/nursing care","والدتي مقيمة في وحدة الرعاية طويلة الأمد، ولديها أنبوب أنفي للتغذية. بالأمس، فوجئتُ بإزالة الأنبوب، وجاءت الدكتورة دعاء في نوبة العمل الليلية وأخبرتني أن والدتي هي من أزالت الأنبوب من أنفها، \"بناءً على ما قالته الممرضة\". تجدر الإشارة إلى أن والدتي لا تحرك يديها أو قدميها، كما أن معاملة المرضى سيئة. في إحدى المرات، وجدتُ ممرضة تقول: \"سأعطي المريضة ماءً\". وعندما خرجت الممرضة، قالت والدتي إنها صرخت عليها لتشرب الماء. تعاني المريضة من صعوبة في البلع، وتحتاج إلى مزيد من الصبر والرعاية. أطلب إجراء تحقيق في هذه الشكوى لمعرفة من فعل ذلك، ولتحسين الرعاية المقدمة لوالدتي.","My mother is admitted to the long-term care unit...and she has a nasal tube attached to her For nutrition.. Yesterday I was surprised that the tube was removed.. and Dr. duaa came in the night shift and told me that my mother was the one who pulled the tube out of her nose, “based on what the nursing said”.. Note that my mother does not move her hands or feet, and their attitude with the patient is bad also , , one time I came and found a nurse who said, “I am giving the patient water.” And when the nurse came out, my mother said that she screamed at her to drink water. The patient's swallowing is difficult and she needs more patience and care ,.. I request an investigation in  this complaint to know who did that and to the care given to my mother to improve .","Satisfied","Patient",{"$nulls":15},"Total",{"$f":"BV43+BV44+BV45+BV46","v":22},{"$f":"1","v":{"v":1,"d":"100.00%"}}]
[null,46,3423,30279820,"ذوي المراجع","التنويم","الخدمات المساندة","قسم النظافة","2024-12-26T14:47:00","رهف علي العنزي","72 Hours","2024-12-26","14:47:00","رهف علي العنزي","2024-12-26","14:47:00",{"$nulls":3},"2024-12-26","15:05:00","رهف علي العنزي",0.012499999997089617,"2024-12-28","11:11:00","رهف علي العنزي",1.8375000000014552,{"$nulls":3},-45654.46597222222,{"$nulls":4},-45652.62847222222,{"$nulls":3},-45652.62847222222,"2024-12-28","11:32:00",1.852083333338669,"2024-12-28","16:35:00","رهف علي العنزي",2.0625,null,null,"Management complaints","3. Institutional issues","Environment","Poor cleanliness/sanitizing","نظافة الغرفة سيئة.. أحياناً أجد أشياء ملقاه على الأرض والقمامة لا يتم إفراغها وأضطر إلى إخراجها من الغرفة بنفسي وأحياناً علبة حلول فارغة تكون على السرير .. يرجى الاهتمام بنظافة الغرفة اكثر. ","The room is very clean. Sometimes I find things lying on the floor and the garbage is not emptied, and I have to take it out of the room myself. Sometimes there is an empty solution container on the bed. Please pay more attention to the cleanliness of the room.","Satisfied","Patient"]
[null,47,3326,30289461,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال المختبر","2024-12-28T08:37:00","ابرار بندر الشمري","More than 72 Hours","2024-12-10","14:15:00","ابرار بندر الشمري","2024-12-10","17:55:00","2024-12-11","15:33:00","ابرار بندر الشمري","2024-12-11","15:33:00","ابرار بندر الشمري",0.9013888888875954,"2024-12-17","13:53:00","ابرار بندر الشمري",5.930555555554747,"2024-12-17","13:54:00","ابرار بندر الشمري",6.944444467080757E-4,"2024-12-17","13:54:00","ابرار بندر الشمري","No Response ",5.931250000001455,{"$nulls":3},-45637.64791666667,"2024-12-11","19:16:00","03:43:00",{"$nulls":3},-45637.64791666667,null,"ALAWAJI","Management complaints","3. Institutional issues","Administrative Policies and\nProcedures","Facility guidelines compliance","والدي تجاوز الثمانين من عمره وعند قدومنا لعمل التحليل\nطلب موظف الاستقبال منا القدوم لعمل التحليل وإذ بالموظف العواجي لم يتصرف بشكل مهني  ... وان دل هذا الفعل إلا على عدم وجود توعيه بحقوق كبار السن لاسيما وان الدولة أسنت تعليمات توضيحيه لهم وان لهم الاولويه .. ولم نطلب نحن ان نتقدم على احد بل تكرم احد موظفي الاستقبال تقديراً لوالدي وكبر سنه وطلب منا القدوم إلا بهذا الرجل يتلفظ بجلافة امام مرأى الموظفين .","My father is over eighty years old, and when we came to do the analysis, the receptionist asked us to come for the analysis, and the employee, Al-Awaji, did not act professionally... This action only indicates a lack of awareness of the rights of the elderly, especially since the state has issued explanatory instructions for them and that they have priority... We did not ask to go ahead of anyone, but rather one of the receptionists was kind in appreciation of my father and his old age and asked us to come, but this man spoke rudely in front of the employees.","Satisfied","Patient"]
[null,48,3426,1595072,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الكلى","2024-12-28T08:37:00","ابرار بندر الشمري","48 Hours","2024-12-28","08:37:00","ابرار بندر الشمري","2024-12-28","08:37:00",{"$nulls":3},"2024-12-28","08:47:00","ابرار بندر الشمري",0.006944444445252884,"2024-12-29","16:47:00","ابرار بندر الشمري",1.3333333333357587,"2024-12-29","16:47:00","ابرار بندر الشمري",0,"2024-12-29","16:47:00","ابرار بندر الشمري","No Response ",1.3333333333357587,{"$nulls":3},-45654.36597222222,"2024-12-28","09:02:00","00:15:00",{"$nulls":3},-45654.36597222222,null,"4904-ABDULRAHMAN ABBAS ALMUTAWAKE","Management complaints","3. Institutional issues","Finance and Billing","Reimbursements issues","تغيير كود الاجراء مما ادى الى عدم الحصول على الموافقه من قبل شركة التامين مما ادى الى وجود مطالبه مالية بقيمة 18 الف ريال ","Changing the procedure code resulted in the insurance company not approving the claim, leading to a financial claim of 18,000 riyals.","Satisfied","Patient"]
[null,49,3427,1532145,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2024-12-28T14:22:00","رهف علي العنزي","24 Hours","2024-12-28","14:22:00","رهف علي العنزي","2024-12-28","14:22:00",{"$nulls":3},"2024-12-28","14:55:00","رهف علي العنزي",0.022916666668606922,{"$nulls":3},-45654.62152777778,{"$nulls":3},0,{"$nulls":4},-45654.62152777778,{"$nulls":3},-45654.62152777778,"2024-12-28","16:26:00","01:31:00","2024-12-29","09:13:00","رهف علي العنزي",0.7624999999970896,null,"DR.ABDULHAMEED ALI SHAMAH ","Clinical complaints","1. Quality","Diagnosis","Errors in diagnosis","خطأ في التشخيص لدى طبيب الطوارئ أدى إلى تفاقم الحالة ","خطأ في التشخيص لدى طبيب الطوارئ أدى إلى تفاقم الحالة ","Satisfied","Patient"]
[null,50,3435,30234988,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2024-12-29T21:06:00","ابرار بندر الشمري","24 Hours","2024-12-29","20:50:00","ابرار بندر الشمري","2024-12-29","21:06:00","2025-01-04","12:13:00","ابرار بندر الشمري","2025-01-04","15:32:00","ابرار بندر الشمري",5.768055555556202,{"$nulls":3},-45661.64722222222,{"$nulls":3},0,{"$nulls":4},-45661.64722222222,{"$nulls":3},-45661.64722222222,"2025-01-05","07:23:00","15:51:00","2025-01-05","12:04:00","ابرار بندر الشمري",0.8555555555576575,null,null,"Clinical complaints","1. Quality","Quality of Care","Substandard clinical/nursing care","أدخلت الممرضة الإبرة في الوريد بطريقة غير مهنية، مما تسبب في آثار جانبية بما في ذلك التورم والألم.","The nurse inserted the needle into the vein in an unprofessional manner, which caused side effects including swelling and pain.\n\n\n\n","Satisfied","Patient"]
[null,51,3439,30120635,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2024-12-31T12:25:00","امال ماهل القحطاني","More than 72 Hours","2024-12-31","12:25:00","امال ماهل القحطاني","2024-12-31","12:25:00",{"$nulls":3},"2024-12-31","12:48:00","امال ماهل القحطاني",0.015972222223354038,"2025-01-01","23:59:00","ابرار بندر الشمري",1.4659722222204437,"2025-01-01","12:55:00","امال ماهل القحطاني",-0.46111111110803904,"2025-01-02","11:11:00","امال ماهل القحطاني","No Response ",1.9326388888875954,{"$nulls":3},-45657.53333333333,"2025-01-04","17:30:00",4.195833333331393,"2025-01-04","20:24:00","امال ماهل القحطاني",4.3166666666656965,null,null,"Management complaints","4. Accessibility","Delays","Treatment delay","تم الحضور للطورائ مع طفل لديه حراره وبعد التشخيص تم ابلاغي من قبل الطبيب بارتفاع درجة الحراره ولابد من اخذ تحميله وعمل بخار للصدر قبل الخروج وتم الانتظار لوقت طويل لم يحضر اي طبيب او اي ممرض هناك بطء في عمل الاجراءات الطبيه علما انه بعد الانتظار الطويل ولان طفلي كان بحاله لا تستدعي الاننتظار تم الرجوع  للاطباء والابلاغ بان الطفل لا يتحمل الانتظار ولم يتم اعطاءه اي مسكنات او خافض للحراره حتى الان  ولم اجد تجاوب على الاطلاق وتم خروجي من المستشفى على الفور والذهاب لمستشفى اخر دون تلقي اي خدمه طبيه ..","I went to the emergency room with a child who had a fever. After the diagnosis, the doctor informed me that the fever was high and that I needed to take a suppository and have a chest steam inhaler before leaving. I waited for a long time, but no doctor or nurse came. There was a slowness in the medical procedures. After the long wait, and because my child's condition did not warrant waiting, I went back to the doctors and reported that the child could not wait. He was not given any painkillers or fever reducers until now, and I did not receive any response at all. I left the hospital immediately and went to another hospital without receiving any medical service.","Satisfied","Patient"]
[]
[]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average",{"$nulls":17},"Total Complaints",{"$f":"B65","v":51}]
["Week 1",9,null,null,"MOH",22,{"$f":"F57/F62","v":{"v":0.43137254901960786,"d":"43.14%"}},null,"Medical",null,null,"ابرار بندر الشمري",20,{"$f":"M57/M63","v":{"v":0.39215686274509803,"d":"39.22%"}},7,2,7,4,{"$f":"O58+P58+Q58+R58","v":{"v":1,"d":"100.00%"}},null,"ابرار بندر الشمري",7,{"$f":"V57/V60","v":{"v":0.4117647058823529,"d":"41.18%"}},13,{"$f":"X57/X60","v":{"v":0.38235294117647056,"d":"38.24%"}},{"$f":"X57+V57","v":20},{"$nulls":5},17,{"$nulls":3},"امال القحطاني",{"$nulls":4},"أطباء الطوارئ",5,{"$f":"AVERAGE(AR57:AX57)","v":{"v":0.236,"d":"0.24"}},0.35,0.3,0.3,0.05,0.18,{"$nulls":12},"Satisfaction Table"]
["Week 2",7,null,null,"CCHI",3,{"$f":"F58/F62","v":{"v":0.058823529411764705,"d":"5.88%"}},null,"أطباء الطوارئ",5,null,"Percentage",null,null,{"$f":"O57/M57","v":{"v":0.35,"d":"35.00%"}},{"$f":"P57/M57","v":{"v":0.1,"d":"10.00%"}},{"$f":"Q57/M57","v":{"v":0.35,"d":"35.00%"}},{"$f":"R57/M57","v":{"v":0.2,"d":"20.00%"}},null,null,"امال ماهل القحطاني",3,{"$f":"V58/V60","v":{"v":0.17647058823529413,"d":"17.65%"}},6,{"$f":"X58/X60","v":{"v":0.17647058823529413,"d":"17.65%"}},{"$f":"X58+V58","v":9},{"$nulls":9},"مي سليمان الدخيل",{"$nulls":4},"جراحة العظام ",3,0.23,"Closed ",0.08,0.38]
["Week 3",23,null,null,"Patients",13,{"$f":"F59/F62","v":{"v":0.2549019607843137,"d":"25.49%"}},null,"جراحة العظام ",3,null,"امال ماهل القحطاني",{"$f":"O59+P59+Q59+R59","v":9},{"$f":"M59/M63","v":{"v":0.17647058823529413,"d":"17.65%"}},0,0,4,5,{"$f":"O60+P60+Q60+R60","v":{"v":1,"d":"100.00%"}},null,"رهف علي العنزي",7,{"$f":"V59/V60","v":{"v":0.4117647058823529,"d":"41.18%"}},15,{"$f":"X59/X60","v":{"v":0.4411764705882353,"d":"44.12%"}},{"$f":"X59+V59","v":22},{"$nulls":9},"ابرار الشمري",{"$nulls":4},"عياددات الباطنية ",2,{"v":0.405,"d":"0.41"},0.51,0.5,0.27,0.34,{"$nulls":13},"Total Responces",51]
["Week 4",12,null,null,"Patient relatives",12,{"$f":"F60/F62","v":{"v":0.23529411764705882,"d":"23.53%"}},null,"عياددات الباطنية ",2,null,"Percentage",null,null,{"$f":"O59/M59","v":{"v":0,"d":"0.00%"}},{"$f":"P59/M59","v":{"v":0,"d":"0.00%"}},{"$f":"Q59/M59","v":{"v":0.4444444444444444,"d":"44.44%"}},{"$f":"R59/M59","v":{"v":0.5555555555555556,"d":"55.56%"}},null,null,"Total",{"$f":"V57+V58+V59","v":17},{"v":1,"d":"100.00%"},{"$f":"X57+X58+X59","v":34},{"v":1,"d":"100.00%"},{"$f":"Z58++Z57+Z59","v":51},{"$nulls":14},"الاشعة ",2,{"v":0.5,"d":"0.50"},"Closed ",0.5,{"$nulls":15},"Escalated Without Response",17]
["Total",{"$f":"SUM(B57:B60)","v":51},null,null,"Insurance company",1,{"$f":"F61/F62","v":{"v":0.0196078431372549,"d":"1.96%"}},null,"الاشعة ",2,null,"رهف علي العنزي",{"$f":"O61+P61+Q61+R61","v":22},{"$f":"M61/M63","v":{"v":0.43137254901960786,"d":"43.14%"}},12,2,4,4,{"$f":"O62+P62+Q62+R62","v":{"v":1,"d":"100.00%"}},{"$nulls":6},{"$f":"W60+Y60","v":{"v":2,"d":"200.0%"}},{"$nulls":14},"عيادات الجهاز الهضمي والمناظير",2,{"v":0.295,"d":"0.30"},0.5,0.09,{"$nulls":15},"Closed Without Response",0]
[{"$nulls":4},"Total",{"$f":"F57+F58+F59+F60+F61","v":51},{"$f":"G57+G58+G59+G60+G61","v":{"v":1,"d":"100.00%"}},null,"عيادات الجهاز الهضمي والمناظير",2,null,"Percentage",null,null,{"$f":"O61/M61","v":{"v":0.5454545454545454,"d":"54.55%"}},{"$f":"P61/M61","v":{"v":0.09090909090909091,"d":"9.09%"}},{"$f":"Q61/M61","v":{"v":0.18181818181818182,"d":"18.18%"}},{"$f":"R61/M61","v":{"v":0.18181818181818182,"d":"18.18%"}},{"$nulls":22},"تنويم الاطفال ",1,0.21,"Closed ",0.21,{"$nulls":15},"Satisfied",32]
["1st Half",16,null,null,"In-Patient",11,{"$f":"F63/F66","v":{"v":0.21568627450980393,"d":"21.57%"}},null,"تنويم الاطفال ",1,null,"Total",{"$f":"M57+M59+M61","v":51},{"v":1,"d":"100.00%"},{"$f":"O57+O59+O61","v":19},{"$f":"P57+P59+P61","v":4},{"$f":"Q57+Q59+Q61","v":15},{"$f":"R57+R59+R61","v":13},{"$f":"O64+P64+Q64+R64","v":{"v":1,"d":"100.00%"}},{"$nulls":12},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات التخدير ",1,0.35,0.35,{"$nulls":16},"Neutral",1]
["2nd Half",35,null,null,"Out-Patient",30,{"$f":"F64/F66","v":{"v":0.5882352941176471,"d":"58.82%"}},null,"عيادات التخدير ",1,{"$nulls":4},{"$f":"O63/M63","v":{"v":0.37254901960784315,"d":"37.25%"}},{"$f":"P63/M63","v":{"v":0.0784313725490196,"d":"7.84%"}},{"$f":"Q63/M63","v":{"v":0.29411764705882354,"d":"29.41%"}},{"$f":"R63/M63","v":{"v":0.2549019607843137,"d":"25.49%"}},{"$nulls":13},0,{"$nulls":3},"امال القحطاني",{"$nulls":4},"عيادات الجلدية ",1,{"v":0.4,"d":"0.40"},0.4,{"$nulls":16},"Dissatisfied",13]
["Total",{"$f":"B63+B64","v":51},null,null,"ER",10,{"$f":"F65/F66","v":{"v":0.19607843137254902,"d":"19.61%"}},null,"عيادات الجلدية ",1,{"$nulls":25},"مي سليمان الدخيل",{"$nulls":4},"عيادة المخ والاعصاب ",1,{"v":0.2,"d":"0.20"},0.2,{"$nulls":16},"No Response",3]
[{"$nulls":4},"Total",{"$f":"F63+F64+F65","v":51},{"$f":"G63+G64+G65","v":{"v":1,"d":"100.00%"}},null,"عيادة المخ والاعصاب ",1,{"$nulls":25},"ابرار الشمري",{"$nulls":4},"عيادة المسالك البولية ",1,{"v":0.5,"d":"0.50"},0.5,{"$nulls":16},"Satisfaction Rate",{"$f":"BJ62/BJ59","v":{"v":0.6274509803921569,"d":"63%"}}]
[{"$nulls":4},"Medical",22,{"$f":"F67/F71","v":{"v":0.43137254901960786,"d":"43.14%"}},null,"عيادة المسالك البولية ",1,{"$nulls":30},"الطب النفسي ",1,0.05,0.05,{"$nulls":16},"Response Rate",{"$f":"BJ59/BJ56","v":{"v":1,"d":"100.00%"}}]
[{"$nulls":4},"Admin",23,{"$f":"F68/F71","v":{"v":0.45098039215686275,"d":"45.10%"}},null,"الطب النفسي ",1,{"$nulls":21},"Total Escalated",{"$f":"AF57","v":17},{"$nulls":7},"عيادة الكلى",1,{"v":0.5,"d":"0.50"},0.5]
[{"$nulls":4},"Nursing",5,{"$f":"F69/F71","v":{"v":0.09803921568627451,"d":"9.80%"}},null,"عيادة الكلى",1,{"$nulls":21},"Total Closed",{"$f":"AF64","v":0},{"$nulls":7},"عيادات النساء والولادة",1,{"v":0.4,"d":"0.40"},0.4]
[{"$nulls":4},"Support Services",1,{"$f":"F70/F71","v":{"v":0.0196078431372549,"d":"1.96%"}},null,"عيادات النساء والولادة",1,{"$nulls":30},"Total",{"$f":"SUM(AP57:AP69)","v":22},{"$nulls":18},"The Rightful Side"]
[{"$nulls":4},"Total",{"$f":"F67+F68+F69+F70","v":51},{"$f":"G67+G68+G69+G70","v":{"v":1,"d":"100.00%"}},null,"Total",{"$f":"SUM(J58:J70)","v":22},{"$nulls":21},"Reason For Escalation","Number","Percentage",{"$nulls":26},"Hospital Right",4,{"$f":"BJ71/BJ73","v":{"v":0.0784313725490196,"d":"7.84%"}}]
[{"$nulls":31},"عدم رضى المريض",null,{"$f":"AG72/AG75","v":{"$error":"#VALUE!"}},{"$nulls":26},"Patient Right",47,{"$f":"BJ72/BJ73","v":{"v":0.9215686274509803,"d":"92.16%"}}]
[{"$nulls":31},"تأخير الرد من قبل القسم",null,{"$f":"AG73/AG75","v":{"$error":"#VALUE!"}},{"$nulls":26},"Total",{"$f":"BJ72+BJ71","v":51},{"$f":"BK71+BK72","v":1}]
[{"$nulls":8},"Non-Medical",{"$nulls":22},"سبب آخر",null,{"$f":"AG74/AG75","v":{"$error":"#VALUE!"}},{"$nulls":6},"Non-Medical",null,"Average"]
[{"$nulls":8},"قسم الموافقات الطبية",10,{"$nulls":21},"Total ",{"$f":"AG72+AG73+AF74","v":{"$error":"#VALUE!"}},{"$f":"AH72+AH74+AH73","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم الموافقات الطبية",10,{"$f":"AVERAGE(AR75:AW75)","v":{"v":0.18000000000000002,"d":"0.18"}},0.22,0.25,0.04,0.26,0.09,0.22,0.04,0.31,0.1,0.13]
[{"$nulls":8},"استقبال العيادات الخارجية",6,{"$nulls":30},"استقبال العيادات الخارجية",6,{"$f":"AVERAGE(AR76:AW76)","v":{"v":0.4066666666666667,"d":"0.41"}},0.5,0.3,0.47,0.5,0.29,0.38]
[{"$nulls":8},"المدير المناوب",3,{"$nulls":30},"المدير المناوب",3,{"$f":"AVERAGE(AR77:AW77)","v":{"v":0.25666666666666665,"d":"0.26"}},0.1,0.17,0.5]
[{"$nulls":8},"استقبال المختبر",1,{"$nulls":30},"استقبال المختبر",1,{"$f":"AVERAGE(AR78:AW78)","v":0.14},0.14]
[{"$nulls":8},"ادارة النويم ",1,{"$nulls":30},"ادارة النويم ",1,{"$f":"AVERAGE(AR79:AW79)","v":{"v":0.055,"d":"0.06"}},0.055]
[{"$nulls":8},"قسم التقارير الطبية",1,{"$nulls":30},"قسم التقارير الطبية",1,{"$f":"AVERAGE(AR80:BB80)","v":0.14},0.14]
[{"$nulls":8},"قسم الأمن",1,{"$nulls":30},"قسم الأمن",1,{"$f":"AVERAGE(AR81:AW81)","v":0.26},0.26]
[{"$nulls":8},"Total",{"$f":"SUM(J75:J81)","v":23},{"$nulls":30},"Total",{"$f":"SUM(AP75:AP81)","v":23}]
[]
[{"$nulls":8},"Nursing",{"$nulls":31},"Nursing",null,"Average"]
[{"$nulls":8},"تمريض تنويم الباطنية ",3,{"$nulls":30},"تمريض تنويم الباطنية ",3,{"$f":"AVERAGE(AR85:AT85)","v":{"v":0.4066666666666667,"d":"0.41"}},0.41,0.31,0.5]
[{"$nulls":8},"تمريض الطوارئ",1,{"$nulls":30},"تمريض الطوارئ",1,0.14,0.14]
[{"$nulls":8},"تمريض وحدة طويلي الإقامة",1,{"$nulls":30},"تمريض وحدة طويلي الإقامة",1,0.33,0.33]
[{"$nulls":8},"Total",{"$f":"SUM(J85:J87)","v":5},{"$nulls":30},"Total",{"$f":"SUM(AP85:AP87)","v":5}]
[]
[{"$nulls":8},"Support Services",{"$nulls":31},"Nursing",null,"Average"]
[{"$nulls":8},"قسم النظافة",1,{"$nulls":30},"تمريض تنويم الباطنية ",1,{"$f":"AVERAGE(AR91:AT91)","v":0.34},0.34]
[{"$nulls":8},"Total",{"$f":"SUM(J89:J91)","v":1},{"$nulls":30},"Total",{"$f":"SUM(AP91)","v":1}]
[]
[{"$nulls":8},"Total",{"$f":"J71+J82+J88+J92","v":51},{"$nulls":30},"Total",{"$f":"AP88+AP82+AP70+AP92","v":51}]