{"text_format":"3","workbook":"xlsx","n_sheets":13,"sheets":["Dropdown","January 2023 ","February 2023","March 2023","April 2023 ","May 2023","June 2023","July 2023","August 2023","September 2023","October 2023","November 2023","December 2023"],"not_rendered":{"external_links":7,"defined_names":176},"read":"whole","date_system":"1900"}

{"sheet":"Dropdown","index":0,"n_rows":160,"n_cols":14,"rows_kept":160,"merged":[[0,6,0,7],[0,10,0,11],[0,12,0,13]]}
["24 Hours","24 Hours",{"$nulls":4},"Domain ",null,"Category",null,"Sub-Category",null,"Classification"]
["48 Hours","48 Hours",{"$nulls":4},"English","Arabic","English","Arabic","English","Arabic","English","Arabic"]
["72 Hours","72 Hours",{"$nulls":4},"Clinical complaints","الشكاوى السريرية","1. Quality","1.الجودة ","1.1. Examination","1.1.الفحص الطبي","1.1.1. Examination not performed ","1.1.1. لم يتم إجراء الفحص"]
["More than 72 Hours","More than 72 Hours",{"$nulls":4},"Relationship complaints ","الشكاوى المتعلقة بالعلاقات","2. Safety","2.السلامة ","1.2.Patient journey","1.2.رحلة المريض","1.1.2. Inadequate/incomplete assessment","1.1.2. تقييم غير كافٍ/غير مكتمل"]
["Escalated( مصعدة)","Escalated( مصعدة)",{"$nulls":4},"Management complaints","الشكاوى الإدارية","3. Institutional issues","3.القضايا المؤسسية ","1.3.Quality of Care","1.3.جودة الرعاية","1.1.3. Not having enough knowledge regarding the patient condition","1.1.3. عدم توفر معلومات كافية عن حالة المريض"]
[{"$nulls":8},"4. Accessibility","4.الوصول ","1.4.Treatment","1.4.العلاج","1.1.4. Lab tests not performed","1.1.4.لم يتم إجراء الفحوصات المخبرية"]
[{"$nulls":8},"5. Communication","5.التواصل ","1.5.Diagnosis","1.5.التشخيص","1.1.5. Diagnostic Imaging not performed","1.1.5.لم يتم إجراء التصوير التشخيصي"]
["Satisfied","Satisfied",{"$nulls":6},"6. Humanness / Caring","6.الإنسانية \\ الرعاية ","2.1.Medication &\nVaccination","2.1. الأدوية والتطعيمات","1.1.6.Loss of a patient sample","1.1.6.فقدان عينة من المريض"]
["Neutral","Neutral",{"$nulls":8},"2.2.Safety Incidents","2.2. حوادث السلامة","1.2.1.Miscoordination","1.2.1.سوء التنسيق"]
["Dissatisfied","Dissatisfied",{"$nulls":8},"2.3.Skills and \nConduct","2.3.المهارات والسلوك","1.2.2.Patient flow issues","1.2.2.مشاكل في تدفق المرضى"]
[{"$nulls":10},"3.1.Administrative\nPolicies and\nProcedures","3.1.السياسات والإجراءات الإدارية","1.2.3.Lack of follow up","1.2.3.عدم المتابعة"]
[{"$nulls":10},"3.2.Environment","3.2.البيئة","1.3.1.Substandard clinical/nursing care","1.3.1.رعاية سريرية/تمريضية دون المستوى المطلوب"]
[{"$nulls":10},"3.3.Safety & Security","3.3.السلامة والأمن","1.3.2.No Frequent rounding on patient","1.3.2.عدم وجود جولات متكررة على المريض"]
[{"$nulls":10},"3.4.Finance and\nBilling","3.4..الشؤون المالية والفواتير","1.3.3.Rough treatment","1.3.3. معاملة قاسية"]
[{"$nulls":10},"3.5.Staffing","3.5.التوظيف ( توفير الكادر)","1.3.4.Insensitive to patient needs","عدم مراعاة احتياجات المريض1.3.4"]
["Hospital","Hospital",{"$nulls":8},"3.6.Resources","3.6.االموارد","1.3.5.Rushed, not time to see patients","1.3.5.التسرع وعدم وجود وقت لرؤية المرضى"]
["Patient",{"$nulls":9},"3.7.Medical records","3.7.السجلات الطبية","1.3.6.No assistance from staff in feeding a patient","1.3.6 عدم مساعدة الموظفين في إطعام المريض"]
[{"$nulls":10},"4.1.Access","4.1.الوصول","1.4.1.Treatment plan issues","1.4.1. مشاكل في خطة العلاج "]
[{"$nulls":10},"4.2.Patient \nDisposition ( final plan)","4.2. مصير المريض \\ الخطة النهائية او القرار الطبي النهائي للحالة","1.4.2 Treatment plan not followed","1.4.2.عدم اتباع خطة العلاج"]
[{"$nulls":10},"4.3.Delays","4.3.التأخيرات","1.4.3.Ineffective treatment","1.4.3. علاج غير فعال"]
["Domain ","Clinical complaints",{"$nulls":8},"4.4.Referrals","4.4.التحويل","1.4.4.Inadequate pain management","1.4.4. إدارة غير كافية للألم "]
["Clinical complaints","الشكاوى السريرية",{"$nulls":8},"5.1.Patient-staff \ncommunication","5.1.التواصل بين المريض والموظفين","1.4.5.Patient Discharged before completing treatment","1.4.5. خروج المريض قبل إكمال العلاج"]
["Relationship complaints ","الشكاوى المتعلقة بالعلاقات",{"$nulls":8},"5.2.Incorrect \nInformation","5.2.معلومات خاطئة","1.5.1.Errors in diagnosis","1.5.1. أخطاء في التشخيص"]
["Management complaints","الشكاوى الإدارية",{"$nulls":8},"6.1.Emotional \nSupport","6.1.االدعم العاطفي","1.5.2.Errors in lab results","1.5.2.أخطاء في نتائج المختبر"]
[{"$nulls":10},"6.2.Assault  and  \nHarassment","6.2.الاعتداء والتحرش","1.5.3.Errors in diagnostic imaging ","1.5.3. أخطاء في التصوير التشخيصي  "]
[{"$nulls":10},"6.3.Confidentiality","6.3.السرية","1.5.4.Errors in Pre-marriage lab test","1.5.4.أخطاء في فحص ما قبل الزواج"]
["Category",{"$nulls":9},"6.4.Consent","6.4.نموذج موافقه","2.1.1.Prescribing errors","2.1.1. أخطاء في وصف الأدوية"]
["1. Quality","1.الجودة ",{"$nulls":10},"2.1.2.Dispensing errors","2.1.2. أخطاء في صرف الأدوية"]
["2. Safety","2.السلامة ",{"$nulls":10},"2.1.3.No medication prescribed","2.1.3. عدم وصف أي دواء"]
["3. Institutional issues","3.القضايا المؤسسية ",{"$nulls":10},"2.1.4 Insufficient medication prescribed","2.1.4 وصف كمية غير كافية من الدواء"]
["4. Accessibility","4.الوصول ",{"$nulls":10},"2.1.5.Dispensing medication without prescription","2.1.5 صرف دواء بدون وصفة طبية "]
["5. Communication","5.التواصل ",{"$nulls":10},"2.1.6.Prescription of expired medication","2.1.6.وصف دواء منتهي الصلاحية"]
["6. Humanness / Caring","6.الإنسانية \\ الرعاية ",{"$nulls":10},"2.1.7.Prescribing medication without medical examination","2.1.7  صرف دواء بدون وصفة طبية"]
[{"$nulls":12},"2.1.8.Medication shortages","2.1.8. نقص في الأدوية"]
[{"$nulls":12},"2.1.9.Refusal to dispense medications","2.1.9.رفض صرف الأدوية"]
[{"$nulls":12},"2.1.10.Vaccination shortages","2.1.10. نقص اللقاحات"]
[{"$nulls":12},"2.1.11.Vaccinations timing ","2.1.11. أخطاء في توقيت اللقاحات"]
[{"$nulls":12},"2.1.12.Refusal to vaccinate","2.1.12. رفض التطعيم"]
[{"$nulls":12},"2.2.1.Equipment failure/malfunction","2.2.1. عطل/خلل في المعدات"]
[{"$nulls":12},"2.2.2.Medical device failure","2.2.2. عطل في جهاز طبي"]
[{"$nulls":12},"2.2.3.No patient ID band","2.2.3. عدم وجود سوار تعريف للمريض"]
[{"$nulls":12},"2.2.4.Wrong treatment","2.2.4. علاج خاطئ"]
[{"$nulls":12},"2.2.5.Complications resulting from treatment","2.2.5. مضاعفات ناتجة عن العلاج"]
[{"$nulls":12},"2.2.6.Dietary errors/ Incompatible Diet with the patient's condition","2.2.6.أخطاء غذائية / نظام غذائي غير متوافق مع حالة المريض"]
[{"$nulls":12},"2.2.7.Patient Fall","2.2.7. سقوط المريض"]
[{"$nulls":12},"2.2.8.Hospital acquired infection","2.2.8. عدوى مكتسبة من المستشفى"]
[{"$nulls":12},"2.2.9.Exposure to infected persons/areasا","2.2.9. التعرض لأشخاص/مناطق مصابة"]
[{"$nulls":12},"2.2.10.Labor and delivery related issues","2.2.10 مشاكل متعلقة بالولادة"]
[{"$nulls":12},"2.2.11.Wrong surgery","2.2.11. جراحة خاطئة"]
[{"$nulls":12},"2.2.12.Wrong site surgery","2.2.12. جراحة في موقع خاطئ"]
[{"$nulls":12},"2.2.13.Surgical complications","2.2.13. مضاعفات جراحية"]
[{"$nulls":12},"2.2.14.Retained instrument or sponge","2.2.14. بقاء أداة أو إسفنجة داخل الجسم"]
[{"$nulls":12},"2.2.15.Cancellation of surgery","2.2.15. إلغاء الجراحة"]
[{"$nulls":12},"2.2.16.Unexpected loss of limb or function","2.2.16  فقدان غير متوقع لأحد الأطراف أو وظيفتها"]
[{"$nulls":12},"2.2.17.Damaging an organ","2.2.17. تلف عضو"]
[{"$nulls":12},"2.2.18.Patient death","2.2.18.وفاة المريض"]
[{"$nulls":12},"2.3.1.Practice without a clinical license","2.3.1. ممارسة المهنة بدون ترخيص سريري"]
[{"$nulls":12},"2.3.2.Expiration of healthcare provider license","2.3.2. انتهاء صلاحية ترخيص مقدم الرعاية الصحية"]
[{"$nulls":12},"2.3.3.Inappropriate attendance ","2.3.3. حضور غير مناسب "]
[{"$nulls":12},"2.3.4.Poor hand-hygiene","2.3.4. سوء نظافة اليدين"]
[{"$nulls":12},"2.3.5.Improper practice of infection control recommendation","2.3.5. ممارسة غير سليمة لتوصيات مكافحة العدوى"]
[{"$nulls":12},"3.1.1.Paperwork delays","3.1.1.تأخير في إنجاز الأوراق"]
[{"$nulls":12},"3.1.2.Duty manager not available","3.1.2. عدم توفر مدير المناوبة"]
[{"$nulls":12},"3.1.3.Facility guidelines compliance","3.1.3. الامتثال لإرشادات المنشأة"]
[{"$nulls":12},"3.1.4.Required Service not obtained","3.1.4. عدم الحصول على الخدمة المطلوبة"]
[{"$nulls":12},"3.1.5.Information boards not available","3.1.5.I عدم توفر لوحات المعلومات"]
[{"$nulls":12},"3.1.6.Prices list not available","3.1.6. عدم توفر قائمة الأسعار"]
[{"$nulls":12},"3.1.7.Non-compliance with visiting hours policy","3.1.7. عدم الالتزام بمواعيد الزيارة سياسة غير كافية"]
[{"$nulls":12},"3.1.8.Inadequate reception service","3.1.8. خدمة استقبال غير كافية"]
[{"$nulls":12},"3.1.9.Inadequate call center service","3.1.9. خدمة مركز اتصال غير كافية"]
[{"$nulls":12},"3.2.1.Poor environment","3.2.1. بيئة سيئة"]
[{"$nulls":12},"3.2.2.Poor cleanliness/sanitizing","3.2.2.نظافة/تعقيم سيئة"]
[{"$nulls":12},"3.2.3.Poor accommodation","3.2.3. إقامة سيئة"]
[{"$nulls":12},"3.2.4.Poor Food service","3.2.4. خدمة طعام سيئة"]
[{"$nulls":12},"3.2.5.Noisy Environment","3.2.5. بيئة صاخبة"]
[{"$nulls":12},"3.2.6.Poor geographical location","3.2.6. موقع جغرافي سيئ"]
[{"$nulls":12},"3.2.7.Inadequate waiting rooms","3.2.7. غرف انتظار غير كافية"]
[{"$nulls":12},"3.2.8.Building is not accessible for people with special needs","3.2.8. المبنى غير مُهيأ لذوي الاحتياجات الخاصة"]
[{"$nulls":12},"3.2.9.Failure of Elevators","3.2.9.تعطل المصاعد"]
[{"$nulls":12},"3.2.10.Elevators not available","3.2.10. المصاعد غير متوفرة"]
[{"$nulls":12},"3.2.11.Heating, Ventilation, Air condition (HVAC) Failure","3.2.11. عطل في التدفئة والتهوية وتكييف الهواء "]
[{"$nulls":12},"3.2.12.Disruption of power supply","3.2.12. انقطاع التيار الكهربائي"]
[{"$nulls":12},"3.2.13.Water supply issues","3.2.13. مشاكل في إمدادات المياه"]
[{"$nulls":12},"3.2.14.Water leaks","3.2.14. تسربات مياه  "]
[{"$nulls":12},"3.2.15.Overflow of sewage","3.2.15. فيضان مياه الصرف الصحي"]
[{"$nulls":12},"3.3.1.No security staff in the building","3.3.1. ا يوجد أفراد أمن في المبنى"]
[{"$nulls":12},"3.3.2.Poor security response","3.3.2. استجابة أمنية ضعيفة"]
[{"$nulls":12},"3.3.3.Blocked access to fire fighting equipment","3.3.3. صعوبة الوصول إلى معدات مكافحة الحرائق"]
[{"$nulls":12},"3.3.4.Fire and safety hazards","3.3.4. مخاطر الحريق والسلامة"]
[{"$nulls":12},"3.3.5.Exposed electric wiring","3.3.5. أسلاك كهربائية مكشوفة"]
[{"$nulls":12},"3.3.6.Blocked access to emergency doors","3.3.6. صعوبة الوصول إلى أبواب الطوارئ"]
[{"$nulls":12},"3.3.7.Smoking policy violation","3.3.7.مخالفة سياسة التدخين"]
[{"$nulls":12},"3.3.8.Theft and lost","3.3.8. سرقة وفقدان"]
[{"$nulls":12},"3.3.9.Lack of parking slots","3.3.9.نقص في مواقف السيارات"]
[{"$nulls":12},"3.3.10.Drop off and pick up points issues","3.3.10. مشاكل في نقاط التسليم والاستلام"]
[{"$nulls":12},"3.4.1.Pay a fee to open a file","3.4.1. دفع رسوم لفتح ملف "]
[{"$nulls":12},"3.4.2.Miscalculation","3.4.2 خطأ في الحساب"]
[{"$nulls":12},"3.4.3.Calculate Additional amount","3.4.3. حساب مبلغ إضافي"]
[{"$nulls":12},"3.4.4.Reimbursements issues","3.4.4.مشاكل في التعويضات"]
[{"$nulls":12},"3.4.5.Pricing variations","3.4.5. اختلافات في الأسعار"]
[{"$nulls":12},"3.4.6.Unnecessary health services","3.4.6. خدمات صحية غير ضرورية"]
[{"$nulls":12},"3.5.1.Insufficient staffing","3.5.1. نقص في عدد الموظفين"]
[{"$nulls":12},"3.5.2.Specialty not available","3.5.2. عدم توفر الخدمات المتخصصة"]
[{"$nulls":12},"3.5.3.Disability specialized staff not available","3.5.3. عدم توفر موظفين متخصصين في شؤون ذوي الإعاقة متاح"]
[{"$nulls":12},"3.5.4.Staff not wearing badges/ID","3.5.4. الموظفون لا يرتدون شارات/بطاقات هوية"]
[{"$nulls":12},"3.5.5.Dress code violation","3.5.5. مخالفة قواعد اللباس"]
[{"$nulls":12},"3.6.1.Medical supply shortage","3.6.1. نقص في المستلزمات الطبية"]
[{"$nulls":12},"3.6.2.Equipment shortage","3.6.2. نقص في المعدات"]
[{"$nulls":12},"3.6.3.Wheelchairs shortage","3.6.3 نقص في الكراسي المتحركة"]
[{"$nulls":12},"3.6.4.Isolation room shortage","3.6.4. نقص في غرف العزل"]
[{"$nulls":12},"3.6.5.Unavailable Beds","3.6.5. أسرّة غير متاحة"]
[{"$nulls":12},"3.6.6.Unavailable Pre-marital test","3.6.6. فحص ما قبل الزواج غير متاح"]
[{"$nulls":12},"3.6.7.Unavailable ambulance","3.6.7. سيارة إسعاف غير متاحة"]
[{"$nulls":12},"3.6.8.Translation service not available","3.6.8. خدمة الترجمة غير متاحة"]
[{"$nulls":12},"3.7.1.Patient file issues","3.7.1. مشاكل في ملفات المرضى"]
[{"$nulls":12},"3.7.2.Incorrect medical records","3.7.2.سجلات طبية غير صحيحة"]
[{"$nulls":12},"3.7.3.Medical report issues","3.7.3. مشاكل في التقارير الطبية"]
[{"$nulls":12},"3.7.4.Birth registry issues","3.7.4. مشاكل في سجل المواليد"]
[{"$nulls":12},"3.7.5.Death registry issues","3.7.5. مشاكل في سجل الوفيات"]
[{"$nulls":12},"3.7.6.Lab results issues","3.7.6. مشاكل في نتائج المختبر"]
[{"$nulls":12},"3.7.7.Sick leave issues","3.7.7. مشاكل في الإجازات المرضية"]
[{"$nulls":12},"4.1.1.Appointment scheduling refusal","4.1.1. رفض تحديد المواعيد"]
[{"$nulls":12},"4.1.2.Poor availability and scheduling","4.1.2. ضعف التوافر والجدولة"]
[{"$nulls":12},"4.1.3.Patient admission refusal","4.1.3. رفض قبول المرضى"]
[{"$nulls":12},"4.1.4.Appointment delay","4.1.4. تأخير في المواعيد"]
[{"$nulls":12},"4.1.5.Appointment cancellation","4.1.5. إلغاء المواعيد"]
[{"$nulls":12},"4.1.6.Scheduling far appointment","4.1.6. تحديد موعد بعيد"]
[{"$nulls":12},"4.1.7.Scheduling errors","4.1.7 أخطاء في الجدولة"]
[{"$nulls":12},"4.2.1.Random reception of patients ","4.2.1. استقبال عشوائي للمرضى"]
[{"$nulls":12},"4.2.2.Unnecessary admission","4.2.2. قبول غير ضروري "]
[{"$nulls":12},"4.2.3.Patient detentionا","4.2.3. احتجاز المرضى"]
[{"$nulls":12},"4.3.1.Delay in admitting patient","4.3.1. تأخير في قبول المرضى"]
[{"$nulls":12},"4.3.2.Examination delay in emergency","4.3.2. تأخير في الفحص في قسم الطوارئ"]
[{"$nulls":12},"4.3.3.Examination delay","4.3.3. تأخير في الفحص"]
[{"$nulls":12},"4.3.4.Diagnosis delay","4.3.4.  تأخير في التشخيص"]
[{"$nulls":12},"4.3.5.Delayed test result","4.3.5. تأخير في نتائج الاختبارات"]
[{"$nulls":12},"4.3.6.Treatment delay","4.3.6 تأخير في العلاج"]
[{"$nulls":12},"4.3.7.Surgical intervention delay","4.3.7. تأخير في التدخل الجراحي"]
[{"$nulls":12},"4.3.8.Vaccinating delay","4.3.8.  تأخير في التطعيم"]
[{"$nulls":12},"4.3.9.Delay in discharging patient","4.3.9. تأخير في تخريج المرضى"]
[{"$nulls":12},"4.3.10.Delay of releasing deceased body","4.3.10. تأخير في تسليم جثمان المتوفى رفض الإحالة"]
[{"$nulls":12},"4.4.1.Patient referral refusal","4.4.1. رفض إحالة المريض"]
[{"$nulls":12},"4.4.2.Delay in patient transfer","4.4.2.تأخير في نقل المريض  "]
[{"$nulls":12},"5.1.1.Miscommunication with Patient","5.1.1. سوء التواصل مع المريض "]
[{"$nulls":12},"5.1.2.Poor provider-patient communication","5.1.2. ضعف التواصل بين مقدم الرعاية والمريض"]
[{"$nulls":12},"5.1.3.Not involving patient in clinical decisions","5.1.3. عدم إشراك المريض في القرارات السريرية"]
[{"$nulls":12},"5.1.4.Failure to clarify patient case to his family","5.1.4. عدم توضيح حالة المريض لعائلته"]
[{"$nulls":12},"5.2.1.Deficient Information","5.2.1. نقص المعلومات"]
[{"$nulls":12},"5.2.2.Communication of wrong information","5.2.2.نقل معلومات خاطئة"]
[{"$nulls":12},"6.1.1.Inadequate emotional support","6.1.1. عدم كفاية الدعم النفسي"]
[{"$nulls":12},"6.1.2.Neglect","6.1.2. إهمال"]
[{"$nulls":12},"6.2.1.Inappropriate/aggressive behavior","6.2.1. سلوك غير لائق/عدواني"]
[{"$nulls":12},"6.2.2.Provider assaulted patient","6.2.2. اعتداء مقدم الرعاية على المريض"]
[{"$nulls":12},"6.2.3.Molesting a patientا","6.2.3 التحرش بالمريض"]
[{"$nulls":12},"6.2.4.Discrimination","6.2.4. تمييز"]
[{"$nulls":12},"6.2.5.No apology to the patient","6.2.5.عدم تقديم اعتذار للمريض"]
[{"$nulls":12},"6.3.1.Breach of confidentiality","6.3.1. انتهاك السرية"]
[{"$nulls":12},"6.3.2.Breach of patient privacy","6.3.2. انتهاك خصوصية المريض"]
[{"$nulls":12},"6.4.1.Consent not explained","6.4.1. عدم شرح الموافقة"]
[{"$nulls":12},"6.4.2.No/Invalid consent obtained","6.4.2. عدم الحصول على موافقة/عدم صحة الموافقة"]

{"sheet":"January 2023 ","index":1,"n_rows":109,"n_cols":103,"rows_kept":109,"merged":[[0,0,1,0],[0,1,1,1],[0,2,1,2],[0,3,1,3],[0,4,1,4],[0,5,1,5],[0,6,1,6],[0,7,1,7],[0,8,1,8],[0,9,1,9],[0,11,0,12],[0,13,1,13],[0,14,0,15],[0,16,0,17],[0,18,1,18],[0,19,0,20],[0,21,1,21],[0,22,1,22],[0,23,0,24],[0,25,1,25],[0,26,1,26],[0,27,0,28],[0,29,1,29],[0,30,1,30],[0,31,0,32],[0,33,1,33],[0,34,1,34],[0,35,1,35],[0,36,0,37],[0,38,1,38],[0,39,1,39],[0,40,0,41],[0,42,1,42],[0,43,0,44],[0,45,1,45],[0,46,1,46],[0,47,1,47],[0,48,1,48],[0,49,1,49],[0,50,1,50],[0,51,1,51],[0,52,1,52],[0,53,1,53],[0,54,1,54],[0,55,1,55],[0,56,1,56],[0,57,1,57],[0,61,1,61],[0,62,1,62],[0,63,1,63],[0,64,1,64],[0,65,1,65],[0,66,1,66],[0,67,1,67],[0,68,1,68],[0,69,1,69],[0,72,1,72],[0,73,1,73],[0,74,1,74],[0,75,1,75],[0,76,1,76],[0,77,1,77],[0,78,1,78],[0,79,1,79],[0,80,1,80],[0,83,1,83],[0,84,1,84],[0,85,1,85],[0,86,1,86],[0,87,1,87],[0,88,1,88],[0,89,1,89],[0,90,1,90],[0,91,1,91],[0,94,1,94],[0,95,1,95],[0,96,1,96],[0,97,1,97],[0,98,1,98],[0,99,1,99],[0,100,1,100],[0,101,1,101],[0,102,1,102],[2,0,19,0],[20,0,57,0],[60,7,60,8],[60,19,60,20],[61,0,62,0],[61,1,62,1],[61,26,62,26],[61,41,61,42],[67,26,68,26],[73,41,73,42],[75,7,75,8],[79,41,79,42],[87,7,87,8],[88,41,88,42],[93,41,93,42],[97,7,97,8],[100,41,100,42],[102,7,102,8],[103,7,103,8],[104,7,104,8],[105,7,105,8],[105,41,105,42],[106,7,106,8],[108,41,108,42]]}
["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل",null,"إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,742,30049056,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-01-01T11:49:00","امال القحطاني","24 Hours","2023-01-01","11:27:00","امال القحطاني","2023-01-01","11:49:00","2023-01-08","15:53:00","امال القحطاني","2023-01-08","15:53:00",null,{"$f":"(U3+T3)-(P3+O3)","v":7.169444444451074},{"$nulls":3},{"$f":"(Y3+X3)-(U3+T3)","v":-44934.66180555556},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":0},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-44934.66180555556},"2023-01-08","15:55:00","امال القحطاني",{"$f":"(AL3+AK3)-(U3+T3)","v":1.3888888861401938E-3},null,null,{"$f":"(AP3+AO3)-(U3+T3)","v":-44934.66180555556},{"$nulls":3},{"$f":"(AS3+AR3)-(U3+T3)","v":-44934.66180555556},null,"DR. MOHAMMED HAMDY","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","انتظرنا لمده ساعه ونص دون ان يتم الامر وعند الاستفسار يتم ابلاغي بان انظر خمص دقائق وتتم المماطله","we waited for an hour and half without anything beign done, and whenever I asked for an update, I was told to wait five minutes, which kept turing into delays",null,"Patient",{"$nulls":4},817,30086592,"مجلس الضمان الصحي","التنويم","الطبي","تنويم الأطفال","2023-01-31T11:30:00","امال القحطاني","24 Hours",null,null,745,1259164,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2023-01-02T09:54:00","امال القحطاني","24 Hours",null,null,742,30049056,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-01-01T11:49:00","امال القحطاني","24 Hours",null,null,728,30184855,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-01-01T21:21:00","تهاني عبدالله القرني","72 Hours"]
[null,2,747,30204117,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-01-01T18:42:00","تهاني عبدالله القرني","48 Hours","2023-01-01","18:42:00","تهاني عبدالله القرني","2023-01-01","18:42:00",{"$nulls":3},"2023-01-01","18:42:00","تهاني عبدالله القرني",0,{"$nulls":3},-44927.77916666667,{"$nulls":3},0,{"$nulls":4},-44927.77916666667,{"$nulls":3},-44927.77916666667,"2023-01-02","18:46:00",1.0027777777795563,"2023-01-02","18:46:00","تهاني عبدالله القرني ",1.0027777777795563,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.7.Sick leave issues","لم يتم رفع الاجازه المرضيه على منصه صحه","The sick leave certificate has not been uploaded to the Seha platform.",null,"Patient",{"$nulls":4},840,30106720,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2023-01-31T13:41:00","تهاني عبدالله القرني","24 Hours",null,null,746,506666964,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2023-01-02T15:20:00","تهاني عبدالله القرني","48 Hours",null,null,749,30220295,"مراجع","العيادات الخارجية","التمريض","تمريض التخدير","2023-01-07T13:00:00","امال القحطاني","24 Hours",null,null,740,1739979,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-01-03T19:42:00","امال القحطاني","More than 72 Hours"]
[null,3,728,30184855,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-01-01T21:21:00","تهاني عبدالله القرني","72 Hours","2022-12-28","12:50:00","تهاني عبدالله القرني","2023-01-01","21:21:00","2023-01-01","21:14:00","تهاني عبدالله القرني","2023-01-01","21:22:00","تهاني عبدالله القرني",6.944444467080757E-4,"2023-01-02","19:31:00","تهاني عبدالله القرني",0.9229166666700621,{"$nulls":3},-44928.81319444445,{"$nulls":4},-44927.89027777778,{"$nulls":3},-44927.89027777778,"2023-01-02","19:35:00",0.9256944444423425,"2023-01-04","16:33:00","تهاني عبدالله القرني ",2.7993055555562023,14690,"DR. ASMA HASSAN ALI ","Management complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis","في 26 ديسمبر 2022، ذهبنا إلى قسم الطوارئ حيث فحصت الدكتورة أسماء ابنتي. تم طلب فحص كريات الدم البيضاء النتائج، أُبلغتني أن ابنتنا تعاني من نقص في عدد كريات الدم البيضاء، وأن النتيجة يجب أن تكون أقل من 1500، على الرغم من أنه تم تحديد أن المعدل الطبيعي يجب أن يكون بين 450 و1500.مع ذلك، أدى نقص خبرة الطبيبة في تفسير نتائج الفحوصات إلى تشخيص خاطئ، بالإضافة إلى طريقة إبلاغها لي بتلك النتائج وسبب الانخفاض. ونتيجةً لهذا الانخفاض، يحتاج ابنتي إلى دخول وحدة العناية المركزة وتلقي العلاج، والذي قد يكون الكورتيزون، حيث طلبت الطبيبة منه عدم الحركة نهائياً.خوفًا من عواقب هذا الانخفاض، أبلغتهم.\n\nطلبتُ من طبيب متخصص شرح حالة ابنتي. عندما حضر الدكتور طراد، أكد عكس ما قيل لي تمامًا. جاء ليطمئنهم وأخبرهم أن النتيجة كانت ارتفاعًا، لا انخفاضًا، وأن ذلك يعود إلى مقاومة الجسم للفيروس.","On December 26, 2022, we went to the emergency department where Dr. Asma examined my daughter. A white blood cell count was ordered, and I was informed that our daughter had a low white blood cell count and that the result should be less than 1500, even though it was determined that the normal range should be between 450 and 1500.However, the doctor's lack of experience in interpreting test results led to a misdiagnosis, compounded by the way she informed me of the results and the reason for the drop in my daughter's blood sugar. As a result of this drop, my daughter needs to be admitted to the intensive care unit and receive treatment, which may include cortisone, as the doctor has instructed her to remain completely immobile.Fearing the consequences of this drop, I informed them.\n\nI asked a specialist to explain my daughter's condition. When Dr. Tarad arrived, he confirmed the exact opposite of what I had been told. He came to reassure them, telling them that the result was actually an increase, not a decrease, and that this was due to the body's resistance to the virus.",null,"Patient",{"$nulls":4},841,30236197,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-01-31T14:33:00","تهاني عبدالله القرني","24 Hours",null,null,747,30204117,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-01-01T18:42:00","تهاني عبدالله القرني","48 Hours",null,null,756,30087788,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-01-09T16:40:00","تهاني عبدالله القرني","72 Hours",null,null,755,30151793,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الصدرية","2023-01-04T20:46:00","تهاني عبدالله القرني","24 Hours"]
[null,4,745,1259164,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2023-01-02T09:54:00","امال القحطاني","24 Hours","2023-01-04","09:54:00","امال القحطاني","2023-01-04","09:58:00",{"$nulls":3},"2023-01-02","09:54:00","امال القحطاني",-2.0027777777795563,{"$nulls":3},-44928.4125,{"$nulls":3},0,{"$nulls":4},-44928.4125,{"$nulls":3},-44928.4125,"2023-01-02","10:36:00",0.02916666666715173,"2023-01-02","10:36:00","امال القحطاني",0.02916666666715173,null,null,"Clinical complaints","1. Quality",".3.Quality of Care","1.3.4.Insensitive to patient needs","تم حضور الممرضه ليتم إزالة الكانيولا ولكن تم عمل تمديد تنويم من قبل المريضه لذلك لم يتم ازالتها وعند الرفض من قبل شركة التأمين تم طلب الخروج الممرضه ولم يتم الانتظار لحين إزالة الكانيولا","The nurse was present to remove the cannula, but the patient had requested an extension, so it was removed, but the insurance company refused. The nurse was asked to leave and was not allowed to wait for the cannula to be removed.",null,"Patient",{"$nulls":4},811,1388026,"مجلس الضمان الصحي","التنويم","الإداري","إدارة التنويم","2023-01-25T11:42:00","امال القحطاني","24 Hours",null,null,754,30221945,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2023-01-04T16:58:00","تهاني عبدالله القرني","24 Hours",null,null,757,30209757,"مراجع","التنويم","الخدمات المساندة","قسم المطبخ","2023-01-07T12:02:00","امال القحطاني","48 Hours",null,null,"763",30019203,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-01-08T17:46:00","تهاني عبدالله القرني","72 Hours"]
[null,5,746,506666964,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2023-01-02T15:20:00","تهاني عبدالله القرني","48 Hours","2023-01-01","15:02:00","تهاني عبدالله القرني","2023-01-02","15:20:00",{"$nulls":3},"2023-01-02","15:20:00","تهاني عبدالله القرني",0,"2023-01-03","16:21:00","تهاني عبدالله القرني",1.0423611111109494,{"$nulls":3},-44929.68125,{"$nulls":4},-44928.63888888889,{"$nulls":3},-44928.63888888889,"2023-01-03","20:50:00",1.2291666666642413,"2023-01-03","20:50:00","تهاني عبدالله القرني ",1.2291666666642413,17641,"ABDULHAKIM HAMOUD MOHAMMED ALLAHIM","Clinical complaints","1. Quality",".3.Quality of Care","1.3.3.Rough treatment","بتاريخ 29 ديسمبر 2022 تم حضوري الى قسم الطوارئ ،ا ابني يعاني من بداية ازمة ربو ولم يتم استقبالنا من قبل المدير\nالمناوب حيث تم التعامل مي بطريقه غير لائقه وتم ابلاغ موظف الاستقبال من قبل المدير المناوب بعدم استقبال ابني\nوذلك بسبب مشادتنا بالحديث بعد اخباري بالانتظار لمدة ساعه .","On December 29, 2022, I went to the emergency department. My son was experiencing the onset of an asthma attack, but we were not seen by the on-duty manager. I was treated inappropriately, and the manager instructed the receptionist not to see my son. This was due to an argument we had after I was told to wait for an hour.",null,"Patient",{"$nulls":4},812,1833680,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-01-25T12:24:00","امال القحطاني","72 Hours",null,null,778,20305472,"وزارة الصحة","التنويم","الطبي","قسم الحضانة","2023-01-12T18:59:00","تهاني عبدالله القرني","More than 72 Hours",null,null,766,415279,"مراجع","العيادات الخارجية","الطبي","فني تخطيط المخ والأعصاب","2023-01-11T18:35:00","تهاني عبدالله القرني","More than 72 Hours",null,null,770,30123335,"ذوي المراجع","الطوارئ","الخدمات المساندة","قسم النظافة","2023-01-12T15:00:00","امال القحطاني","24 Hours"]
[null,6,740,1739979,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-01-03T19:42:00","امال القحطاني","More than 72 Hours","2022-12-31","18:03:00","امال القحطاني","2023-01-03","19:42:00","2023-01-21","18:31:00","امال القحطاني","2023-01-03","19:42:00","امال القحطاني",0,{"$nulls":3},-44929.82083333333,{"$nulls":3},0,{"$nulls":4},-44929.82083333333,{"$nulls":3},-44929.82083333333,null,null,-44929.82083333333,"2023-01-25","11:52:00","امال القحطاني",21.673611111109494,null,null,"Clinical complaints","5. Communication","3.4.Finance and\nBilling","6.4.2.No/Invalid consent obtained","دخلت إلى المستشفى للولادة الطبيعية، وما إن دخلتُ حتى أخبرتُ طبيبة قسم الطوارئ برغبتي في الحصول على ابره الظهر . قالت إن الوقت مناسبٌ لذلك. انتظرتُ حوالي ثلاث ساعاتٍ بينما كانوا يُجرون الإجراءات اللازمة للحقنة، بما في ذلك الفحوصات وبعض الأمور الأخرى. وصل طبيب التخدير في تمام الساعة الواحدة ظهرًا، وأُبلغنا بضرورة دفع ثمن ابره الظهر. الى ان يتم إرسال الموافقة إلى شركة التأمين، ودُفعت تكلفة الابره. قال الموظف إنه أرسل الطلب إلى شركة التأمين، لكن لم يتم ذلك. سيتم استرداد المبلغ كاملاً عند موافقة شركة التأمين. ثم...\nبعد ذلك، في تمام الساعة 2:30، قرر الطبيب إجراء عملية قيصرية لأن حالة المريضة كانت خطيرة. بعد خمسة أيام من خروجنا من المستشفى بعد العملية، استفسرنا عن استرداد تكلفة ابره الظهر وبعد المتابعة. تبين أن الموافقة لم تُرسل إلى شركة التأمين. لذلك، قدمنا ​​طلبًا منفصلاً للموافقة على ابره الظهر، بالإضافة إلى الطلب الذي رفضته شركة التأمين.","I went to the hospital for a natural birth, and as soon as I arrived, I told the emergency room doctor I wanted an epidural. She said it was a good time. I waited for about three hours while they prepared the injection, including tests and other procedures. The anesthesiologist arrived at 1:00 PM, and we were told we had to pay for the epidural.Until the insurance company received approval, the cost of the injection was paid. The employee said he had sent the request to the insurance company, but it hadn't been processed. The full amount would be refunded upon the insurance company's approval. Then...Five days after our discharge from the hospital following the procedure, we inquired about reimbursement for the epidural. Upon follow-up, it was discovered that the approval had not been sent to the insurance company. Therefore, we submitted a separate application for reimbursement of the epidural, in addition to the application that the insurance company had rejected.",null,"Patient",{"$nulls":4},816,30127955,"مجلس الضمان الصحي","الطوارئ","الطبي","أطباء الطوارئ","2023-01-25T21:02:00","تهاني عبدالله القرني","24 Hours",null,null,887,30246056,"وزارة الصحة","التنويم","الإداري","قسم المالية","2023-01-19T15:17:00","ابرار الشمري","24 Hours",null,null,772,30240674,"مراجع","العيادات الخارجية","الإداري","قسم السنترال","2023-01-12T21:11:00","تهاني عبدالله القرني","48 Hours",null,null,775,30163534,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-01-16T19:43:00","تهاني عبدالله القرني","24 Hours"]
[null,7,754,30221945,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2023-01-04T16:58:00","تهاني عبدالله القرني","24 Hours","2023-01-04","16:58:00","تهاني عبدالله القرني","2023-01-04","16:58:00",{"$nulls":3},"2023-01-04","16:58:00","تهاني عبدالله القرني",0,{"$nulls":3},-44930.70694444444,{"$nulls":3},0,{"$nulls":4},-44930.70694444444,{"$nulls":3},-44930.70694444444,"2023-01-04","17:03:00",0.003472222226264421,"2023-01-04","17:03:00","تهاني عبدالله القرني ",0.003472222226264421,null,null,"Relationship complaints ","5. Communication","1.Patient-staff \ncommunication",".2.Poor provider-patient communication"," رفض علاج الوالد لعدم وجود تخصص الكبد في المستشفى وتم رفض اعطائي تقرير ليتم تحويله الى مستشفى اخر\nبالاضافة الى تم رفض اعطائي ارقام تواصل للاطباء","My father was refused treatment because the hospital lacked a liver specialist, and I was refused a referral report to another hospital.\n\nFurthermore, I was refused contact information for the doctors.",null,"Patient",{"$nulls":4},842,30167647,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-01-31T16:35:00","تهاني عبدالله القرني","24 Hours",null,null,789,30186314,"وزارة الصحة","الطوارئ","التمريض","تمريض الطوارئ","2023-01-19T19:01:00","تهاني عبدالله القرني","72 Hours",null,null,773,30029557,"مراجع","التنويم","الخدمات المساندة","قسم المطبخ","2023-01-17T20:43:00","تهاني عبدالله القرني","More than 72 Hours",null,null,769,30034241,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2023-01-23T11:47:00","امال القحطاني","More than 72 Hours"]
[null,8,755,30151793,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الصدرية","2023-01-04T20:46:00","تهاني عبدالله القرني","24 Hours","2023-01-04","18:13:00","تهاني عبدالله القرني","2023-01-04","20:46:00","2023-01-08","16:51:00","تهاني عبدالله القرني","2023-01-04","20:46:00","تهاني عبدالله القرني",0,{"$nulls":3},-44930.865277777775,{"$nulls":3},0,{"$nulls":4},-44930.865277777775,"2023-01-08","16:55:00","تهاني عبدالله القرني",3.8395833333343035,null,null,-44930.865277777775,{"$nulls":3},-44930.865277777775,null,"DR. MOHAMMED AHMED","Relationship complaints ","5. Communication","3.Delays","2.Poor availability and scheduling","لم يكن هناك سوى حالة واحدة قبلنا، ولم يستغرق الطبيب أكثر من خمس دقائق. عندما سألنا عنه، قالوا إنه يصلي، وبعد الانتظار خمس عشرة دقيقة. اتضح أنه كان بالداخل، ويريد الان الخروج للصلاه. وانتظرنا أكثر من عشرين دقيقة، ولم يأتِ. ثم ذهبت لأشتكي عليه بعد حوالي أربعين دقيقة، وكان لا يزال خارج العيادة.","There was only one patient before us, and the doctor took no more than five minutes. When we asked about him, they said he was praying, and after waiting fifteen minutes, it turned out he had been inside and now wanted to go out to pray. We waited for more than twenty minutes, and he didn't come. Then, about forty minutes later, I went to complain about him, and he was still outside the clinic.",null,"Patient",{"$nulls":4},813,30127955,"مجلس الضمان الصحي","التنويم","الطبي","تنويم النساء والولادة","2023-01-17T18:13:00","تهاني عبدالله القرني","More than 72 hours",null,null,803,30086592,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2023-01-23T12:21:00","امال القحطاني","72 Hours",null,null,758,30057852,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2023-01-19T13:35:00","امال القحطاني","More than 72 Hours",null,null,776,30137857,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2023-01-26T11:03:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,9,757,30209757,"مراجع","التنويم","الخدمات المساندة","قسم المطبخ","2023-01-07T12:02:00","امال القحطاني","48 Hours","2023-01-05","11:53:00","امال القحطاني ","2023-01-07","12:02:00","2023-01-07","12:01:00","امال القحطاني","2023-01-07","12:01:00","امال القحطاني",-6.9444443943211809E-4,"2023-01-08","11:50:00","امال القحطاني",0.992361111108039,{"$nulls":3},-44934.493055555555,{"$nulls":4},-44933.50069444445,{"$nulls":3},-44933.50069444445,"2023-01-08","13:16:00",1.0520833333284827,{"$nulls":3},-44933.50069444445,null,null,"Clinical complaints","1. Quality","3.Safety & Security","2.4.Poor Food service","تم تحضير وجبة العشاء يوم الثلاثاء حيث تم تقديم البيتزا ولم يكن الشكل صالح للاكل ولكن تم تناولها وفي اليوم التالي الاربعاء 4/1/2023 في تمام الساعة التاسعه تم تقديم وجبة عشاء ووجد بداخل السلطة حشرة وليست حشرة خضار\nحيث تم التحدث مع المسوؤله بالقسم وتم حضور مشرفة قسم المطبخ لرؤيه الوجبه ايضا حيث تم انتظار التعاون مع\nالمشكله ولكن لم يكن هناك اي تواصل معي من قبلهم بعد ذلك علما انه تم ارفاق صور ليتم توضيح المشكله","Lunch was prepared on Tuesday, where pizza was served, and it did not look edible, but it was eaten. The following day, Wednesday, April 1, 2023, at nine o'clock, dinner was served, and I found an insect-infested salad and non-insect vegetables.I spoke with the department head, and the kitchen supervisor also came to see the meal. I expected them to cooperate with me regarding the problem, but there has been no further communication from them. Please note that photos were attached to illustrate the issue.\n\n",null,"Patient",{"$nulls":26},765,30220689,"مراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2023-01-30T18:36:00","تهاني عبدالله القرني","More than 72 Hours",null,null,783,"ALHH.0030059140","ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2023-01-17T13:14:00","تهاني عبدالله القرني","24 Hours"]
[null,10,749,30220295,"مراجع","العيادات الخارجية","التمريض","تمريض التخدير","2023-01-07T13:00:00","امال القحطاني","24 Hours","2023-01-03","11:28:00","امال القحطاني","2023-01-07","13:00:00","2023-01-04","09:24:00","امال القحطاني","2023-01-07","13:00:00","امال القحطاني",0,{"$nulls":3},-44933.541666666664,{"$nulls":3},0,{"$nulls":4},-44933.541666666664,{"$nulls":3},-44933.541666666664,"2023-01-07","14:35:00",0.06597222222626442,"2023-01-08","12:11:00","امال القحطاني",0.9659722222277196,null,null,"Management complaints","6. Humanness / Caring","3.Skills and \nConduct","1.3.1.Substandard clinical/nursing care","واجهتُ العديد من المشاكل مع الممرضة. كان سلوكها غير مهني وغير متعاون. رفعت صوتها وتحدثت معي بأسلوب غير لائق وبكلمات غير مفهومة.","I faced many issues with the nurse. the nurse’s behavior was unprofessional and uncooperative. She\nraised her voice and talked to me in an inappropriate and talked with incomprehensible words",null,"Patient",{"$nulls":26},781,30247161,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2023-01-18T19:40:00","تهاني عبدالله القرني","More than 72 Hours",null,null,780,1227843,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-01-16T18:24:00","تهاني عبدالله القرني","24 Hours"]
[null,11,"763",30019203,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-01-08T17:46:00","تهاني عبدالله القرني","72 Hours","2023-01-07","18:36:00","تهاني عبدالله القرني","2023-01-08","17:46:00","2023-01-08","17:11:00","تهاني عبدالله القرني","2023-01-08","17:47:00","تهاني عبدالله القرني",6.944444467080757E-4,{"$nulls":3},-44934.74097222222,{"$nulls":3},0,{"$nulls":4},-44934.74097222222,{"$nulls":3},-44934.74097222222,"2023-01-09","03:10:00",0.39097222222335404,"2023-01-10","20:32:00","تهاني عبدالله القرني ",2.1145833333357587,13782,"DALIA WAHEED ELYAMANY DEGHEED","Clinical complaints","6. Humanness / Caring",".1. Examination","2.1.Deficient Information","تم عمل اشعه صوتيه للثديين بتاريخ 9 نوفمبر 2022 ولم يتم ذكر التفاصيل نتيجه الثدي الايسر حيث تم عمل اشعه اخرى بمستشفى اخر وثبت وجود ورم في الثدي الايسر ","A breast ultrasound was performed on November 9, 2022, but details regarding the left breast were not mentioned. A subsequent ultrasound at another hospital confirmed the presence of a tumor in the left breast.\n",null,"Patient",{"$nulls":26},784,30163120,"مراجع","الطوارئ","الإداري","استقبال الطوارئ","2023-01-23T14:49:00","تهاني عبدالله القرني","24 Hours",null,null,798,30181234,"ذوي المراجع","التنويم","التمريض","تمريض قسم الإفاقة","2023-01-22T15:39:00","تهاني عبدالله القرني","24 Hours"]
[null,12,756,30087788,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-01-09T16:40:00","تهاني عبدالله القرني","72 Hours","2023-01-04","19:57:00","تهاني عبدالله القرني","2023-01-09","16:40:00","2023-01-08","16:52:00","تهاني عبدالله القرني","2023-01-08","16:52:00","تهاني عبدالله القرني",-0.9916666666686069,{"$nulls":3},-44934.70277777778,{"$nulls":3},0,{"$nulls":4},-44934.70277777778,"2023-01-10","20:34:00","تهاني عبدالله القرني",2.1541666666671517,null,null,-44934.70277777778,{"$nulls":3},-44934.70277777778,11043,"Dr MOHAMD SAMEER ABD ALRAZAK  ALRAHHAL","Clinical complaints","6. Humanness / Caring","1.2.Patient journey","3.Examination delay","حرارتي مرتفعه تصل الى 38درجه انتظرت الدكتور حتى ساعه ونصف ولم ينادي على اسمي بغض النظر عن خروجه لتوصيل مرضى الى اماكن مع العلم كان بامكانه توجيهم او الطلب من الممرضى بفعل ذلك وناهيك عن بروده المكان مما اساء الى حالتي الصحيه اكثر","My temperature was high, reaching 38 degrees. I waited for the doctor for an hour and a half, and he didn't call my name, despite going out to take patients to other places. He could have directed them or asked the nurses to do so. Not to mention the coldness of the place, which worsened my condition.",null,"Patient",{"$nulls":26},787,1462560,"مراجع","التنويم","الإداري","إدارة التنويم","2023-01-19T09:56:00","امال القحطاني","72 Hours",null,null,793,20040379,"ذوي المراجع","التنويم","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2023-01-23T14:45:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,13,766,415279,"مراجع","العيادات الخارجية","الطبي","فني تخطيط المخ والأعصاب","2023-01-11T18:35:00","تهاني عبدالله القرني","More than 72 Hours","2023-01-08","17:58:00","تهاني عبدالله القرني","2023-01-11","18:35:00","2023-01-11","17:28:00","تهاني عبدالله القرني","2023-01-11","18:35:00","تهاني عبدالله القرني",0,{"$nulls":3},-44937.774305555555,{"$nulls":3},0,{"$nulls":4},-44937.774305555555,{"$nulls":3},-44937.774305555555,"2023-01-11","21:04:00",0.10347222222480923,"2023-01-15","17:46:00","تهاني عبدالله القرني",3.9659722222204437,4877,"DR. FAWAZ ALHUSSAIN","Clinical complaints","5. Communication","3.Skills and \nConduct","2.1.Inappropriate/aggressive behavior","بتاريخ 8 يناير 2022 بعد الانتهاء من عمل الاجراء المطلوب مع طبيبه التخطيط ساجده تواصلت ساجده مع الطبيب فواز الحسين لابلاغنا بالنتيجه حيث تم انتظارنا اكثر من ربع ساعه استاذنت ساجده للذهاب لدوره المياه لحين حضور الطبيب ولكن عند حضوره تم التعامل معي بطريقه غير لائقه وذلك لذهابي لدوره المياه ولما لم اذهب سابقا وابلغ ساجده بانه سيذهب ,ويعود بعد نصف ساعه على الرغم ان حالتي لاتستطيع البقاء في الانتظار لوقت طويل مما ادى الى استيائي الشديد ومغادرتي","On January 8, 2022, after completing the required procedure with her planning doctor, Sajida, Sajida contacted Dr. Fawaz Al-Hussein to inform us of the result. We waited for more than fifteen minutes. Sajida excused herself to go to the restroom while awaiting the doctor's arrival. However, upon his arrival, I was treated inappropriately for going to the restroom and for not going earlier. He then informed Sajida that he would be going.\n.He returned after half an hour, even though my condition didn't allow me to wait that long, which led to my extreme frustration and my departure.",null,"Patient",{"$nulls":26},786,30241140,"مراجع","العيادات الخارجية","الإداري","قسم المالية","2023-01-19T10:16:00","امال القحطاني","More than 72 Hours",null,null,808,30245460,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2023-01-24T12:26:00","امال القحطاني","24 Hours"]
[null,14,770,30123335,"ذوي المراجع","الطوارئ","الخدمات المساندة","قسم النظافة","2023-01-12T15:00:00","امال القحطاني","24 Hours","2023-01-11","14:47:00","امال القحطاني","2023-01-12","15:00:00","2023-01-21","18:34:00","امال القحطاني","2023-01-12","15:00:00","امال القحطاني",0,{"$nulls":3},-44938.625,{"$nulls":3},0,{"$nulls":4},-44938.625,"2023-01-21","18:35:00","امال القحطاني",9.149305555554747,null,null,-44938.625,{"$nulls":3},-44938.625,null,null,"Clinical complaints","6. Humanness / Caring",".3.Quality of Care","1.Substandard clinical/nursing care","اعطاء المريض الاهتمام الذي يستحقه والخدمه المطلوب من كل العاملين والمستشفى ككل كما ينبغي وحسب الاجراءات القانونيه ","Giving the patient the attention they deserve and the required service from all staff and the hospital as a whole, as is proper and in accordance with legal procedures.",null,"Patient",{"$nulls":26},788,30118752,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-01-19T13:42:00","امال القحطاني","More than 72 Hours",null,null,802,30234040,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-01-24T15:48:00","امال القحطاني","More than 72 Hours"]
[null,15,778,20305472,"وزارة الصحة","التنويم","الطبي","قسم الحضانة","2023-01-12T18:59:00","تهاني عبدالله القرني","More than 72 Hours","2023-01-12","6:59: PM","تهاني عبدالله القرني","2023-01-12","18:59:00",{"$nulls":3},"2023-01-15","19:14:00","تهاني عبدالله القرني",3.0104166666642413,"2023-01-15","19:55:00","تهاني عبدالله القرني",0.028472222220443655,{"$nulls":3},-44941.82986111111,{"$nulls":4},-44941.80138888889,"2023-01-22","13:25:00","امال القحطاني",6.757638888891961,null,null,-44941.80138888889,{"$nulls":3},-44941.80138888889,null,null,"Clinical complaints","5. Communication","5.2.Incorrect \nInformation","1.2.Neglect","لقد وضعوا اسمًا خاطئًا على طفلي، أحتاج إلى إجراء فحص مخبري للتأكد مما إذا كان هذا طفلي أم لا.\n","THEY PUT A WRONG NAME ON MY BABY, INEED TO DO A LAB REST TO MAKE SURE IF THIS MYBABY OR NOT",null,"Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},785,30068250,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-01-19T19:45:00","تهاني عبدالله القرني","48 Hours",null,null,820,30234832,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-01-29T09:28:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,16,772,30240674,"مراجع","العيادات الخارجية","الإداري","قسم السنترال","2023-01-12T21:11:00","تهاني عبدالله القرني","48 Hours","2023-01-12","20:44:00","تهاني عبداله القرني","2023-01-12","21:11:00","2023-01-15","17:38:00","تهاني عبدالله القرني","2023-01-12","21:11:00","تهاني عبدالله القرني",0,{"$nulls":3},-44938.88263888889,{"$nulls":3},0,{"$nulls":4},-44938.88263888889,"2023-01-17","01:12:00","تهاني عبدالله القرني",4.167361111110949,null,null,-44938.88263888889,{"$nulls":3},-44938.88263888889,null,null,"Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","1.1.Miscommunication with Patient","لم يتم الاستجابه لي بخصوص طلب تواصلي مع الدكتور وتم الاتصال لاكثر من مره بالعياده ويتم اغلاق السماعه لاكثر من مره وحصلت اكثر من يوم","My request to contact the doctor went unanswered, and I called the clinic multiple times, but the phone kept hanging up. This happened more than once a day.\n",null,"Patient",{"$nulls":4},"امال القحطاني",3,{"$f":"BK18/BK20","v":{"v":0.375,"d":"37.50%"}},3,{"$nulls":3},{"$f":"BK18","v":3},{"$nulls":3},"ابرار الشمري",1,{"$f":"BV18/BV20","v":{"v":0.5,"d":"50.00%"}},1,{"$nulls":3},{"$f":"BV18","v":1},{"$nulls":3},794,1234,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2023-01-21T18:07:00","امال القحطاني","24 Hours",null,null,832,1387136,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الصدرية","2023-01-30T20:54:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,17,780,1227843,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-01-16T18:24:00","تهاني عبدالله القرني","24 Hours","2023-01-16","18:16:00","تهاني عبدالله القرني","2023-01-16","18:24:00","2023-01-16","18:48:00","تهاني عبدالله القرني","2023-01-16","18:48:00","تهاني عبدالله القرني",0.016666666662786156,{"$nulls":3},-44942.78333333333,{"$nulls":3},0,{"$nulls":4},-44942.78333333333,"2023-02-16","19:41:00","تهاني عبدالله القرني",31.036805555559113,null,null,-44942.78333333333,{"$nulls":3},-44942.78333333333,null,null,"Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","1.1.Miscommunication with Patient","تم الاتصال بقسم الموافقات بتاريخ 16 يناير 2022م، ما يقارب الساعة الثالثة والنصف، لطلب رفع موافقة، حيث تم الطلب من الموظفة الأولى بالرد بخصوص موافقة أو رفض من الشركة، وصرحت لي أن الموضوع مو عندهم عند قسم التنويم، وتم الاتصال بقسم التنويم وأبلغوني ليس لهم علاقة بالموافقات، فتم الاتصال مرة أخرى بالموافقات حيث تم خدمتي ورفع طلب الموافقة، وعند استفساري عن اسم الموظفة الأولى تم إغلاق الخط.","The approvals department was contacted on January 16, 2022, at approximately 3:30 PM to request the submission of an approval. The first employee was asked to respond regarding the approval or rejection from the company, and she stated that the matter was not with them but with the admission department. The admission department was then contacted, and they informed me that they had no relation to approvals. The approvals department was contacted again  where I was assisted and the approval request was submitted. When I inquired about the name of the first employee, the call was disconnected",null,"Patient",{"$nulls":4},"تهاني عبدالله القرني",5,{"$f":"BK19/BK20","v":{"v":0.625,"d":"62.50%"}},3,null,1,1,5,{"$nulls":3},"تهاني عبدالله القرني",5,{"$f":"BV19/BV21","v":{"v":0.625,"d":"62.50%"}},1,2,1,1,{"$f":"BV19","v":5},{"$nulls":3},815,30234465,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2023-01-26T18:32:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,18,775,30163534,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-01-16T19:43:00","تهاني عبدالله القرني","24 Hours","2023-01-14","18:10:00","تهاني عبدالله القرني ","2023-01-16","19:43:00","2023-01-16","18:56:00","تهاني عبدالله القرني ","2023-01-16","07:43:00","تهاني عبدالله القرني",-0.5,{"$nulls":3},-44942.32152777778,{"$nulls":3},0,{"$nulls":4},-44942.32152777778,"2023-01-16","19:42:00","تهاني عبدالله القرني",0.4993055555532919,null,null,-44942.32152777778,{"$nulls":3},-44942.32152777778,null,null,"Clinical complaints","5. Communication","3.4.Finance and\nBilling",".1.1.Miscommunication with Patient","تم رفع اكواد تحاليل خاطئة من قبل موظفه الكاملين بعد انتظار ساعتين وتم ابلاغي بذلك من قبل شركة البسيطين بعد الاتصال عليهم راجعت يوم الجمعه في الليل لاستلام الحليب ذهبت الي شكرات وبلغني ان اتوجه للصيدليه لا تسلم الحليب وبعد توجهي للصيدليه ابلغني الصيدلي ان الحليب غير متوفر راجع التقارير وبعدها الموافقات ورحت التقارير وبعد ذهابي للموافقات الطبيه لطلب تحويل ابلغتني الموظفه بكل ثقه لا يوجد تحويل اذهب الى الصيدليه مباشره وبعد التاكيد  لى الموظفه عن اهميت طلب التحويل جاوبت بكل ثقه لا داعي للتحويل وبعد خروجي من المستشفى و التوجه كههداليه وبعد انظار ساعه وانا في انتظار الموافقه من التامين ارسل رد انه بحاجه الى طلب التحويل بكل بساطه وبعد ٨ محاولات بالاتصال على قسم الموافقات دون اي استجابه ما في احد يرد","Incorrect test codes were uploaded by a Kamleen employee after a two-hour wait, and I was informed of this by Al-Basteen Company after contacting them. I went back on Friday night to pick up the milk. I went to Shukrat and they told me to go to the pharmacy; they wouldn't deliver the milk. After going to the pharmacy, the pharmacist told me that the milk was unavailable and to check the reports and then the approvals. I went to the reports department and then to the medical approvals department to request a referral. The employee confidently told me there was no referral available and to go directly to the pharmacy. After confirmation When I asked the employee about the importance of the transfer request, she confidently replied that there was no need. After leaving the hospital and heading to the clinic, and after waiting for an hour for approval from the insurance company, they simply replied that they needed a transfer request. After eight attempts to contact the approvals department, there was no response; no one answered.\n\n",null,"Patient",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BK18:BK19)","v":8},{"$f":"SUBTOTAL(9,BL18:BL19)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BM18:BM19)","v":6},{"$f":"SUM(BN18:BN19)","v":0},{"$f":"SUM(BO18:BO19)","v":1},{"$f":"SUM(BP18:BP19)","v":1},{"$f":"SUBTOTAL(9,BQ18:BQ19)","v":8},{"$nulls":3},"امال القحطاني",2,{"$f":"BV20/BV21","v":{"v":0.25,"d":"25.00%"}},1,null,1,null,{"$f":"BV20","v":2},{"$nulls":3},788,30118752,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-01-28T11:26:00","امال القحطاني","More than 72 Hours"]
[2,19,783,"ALHH.0030059140","ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2023-01-17T13:14:00","تهاني عبدالله القرني","24 Hours","2023-01-17","12:35:00","تهاني عبدالله القرني","2023-01-17","13:14:00","2023-01-18","07:23:00","تهاني عبدالله القرني","2023-01-18","07:23:00","تهاني عبدالله القرني",0.7562499999985448,{"$nulls":3},-44944.30763888889,{"$nulls":3},0,{"$nulls":4},-44944.30763888889,"2023-01-18","19:28:00","تهاني عبدالله القرني",0.5034722222262644,null,null,-44944.30763888889,{"$nulls":3},-44944.30763888889,null,"DR. KAREEM AHMED","Relationship complaints ","5. Communication","1.2.Patient journey","4.1.2.Poor availability and scheduling","قبل عدة أيام قمت بالدخول لتطبيقكم لحجز موعد لابني في عيادة الجلدية، ولم أعرف كيفية الوصول لبيانات ابني في التطبيق، فقمت بحجز الموعد باسمي.\nوبالأمس قمنا بالحضور للموعد، وأخبرنا الإخوة في الاستقبال بأن الموعد باسم الأب، ولكنه فعليًا للابن مبارك (0030059140ALHH)، وقد كانوا متعاونين وانتظرنا إلى أن دخلنا للطبيب.\nوفي البداية استغرب وسألنا: كيف دخلتم؟ وهل عندكم موعد؟ وأفدته نعم، فقال إن الظاهر أمامه في برنامجكم (Walk-in) حسبما أتذكر، وأفدته أنني قمت بحجز الموعد باسمي (الأب).\nوبعد ذلك قام بالكشف على ابني، وعندما نرغب بالكشف على منطقة الفخذ بالقرب من المنطقة الحساسة، كان الطفل يمتنع للاستحياء إلى أن أقنعناه (واستمر ذلك ما بين نصف دقيقة إلى 45 ثانية فقط لا أكثر)، وخلال تلك المدة كان الطبيب متضايقًا ويُشعرني بأن لديه مراجعين آخرين وأنه تأخر، والمفروض أنه ينتظر، وبعد ذلك قام بالكشف بسرعة ولا أعتقد أنه أخذ وقته الكافي في الكشف.\nوبعد أن فرغنا من الكشف أفادنا بأن العلاج بالكي البارد، ولكنه سيكون مؤلمًا لطفل في عمره، وسألنا: هل سيتحمل؟ وأجبته: كيف لي أن أعرف؟ وسألناه أنا ووالدته عن أي طريقة أخرى، وأفاد أن هذا هو العلاج، ومن ثم سألته: هل يوجد أدوية؟ فقال يوجد كريم ومحلول يمكن وضعهما، ولكن المحلول حارق وقد يصل للمنطقة الحساسة للطفل.\nوعند خروجنا سألته: هل ممكن بعد وضع الدواء أن أقوم بتغطية المنطقة بشاش أو لاصق لكي لا يصل الدواء للمنطقة الحساسة؟ فقال نعم، ويفضل ذلك، وأحسست أنه يجب عليّ السؤال لكي أستخرج المعلومة منه.\nالخلاصة: أنا لست مسؤولًا عن إدخالنا له دون موافقته الكريمة، أو عن تأخره في العيادة، أو عن أن هناك مراجعين آخرين ينتظرون بعدنا، ولست من يجب عليه تلقي اللوم عن تلك الأشياء، وأكاد لا أثق في دقة تشخيصه، وسأقوم بزيارة طبيب آخر في مستشفى آخر للتأكد، وأنا نادم على هذه الزيارة.","A few days ago, I accessed your application to book an appointment for my son at the dermatology clinic. I did not know how to access or enter my son’s details in the application, so I booked the appointment under my name.\nYesterday, we attended the appointment, and the reception staff informed us that the appointment was under the father’s name, but it was actually for the son, Mubarak (0030059140ALHH). They were cooperative, and we waited until we entered to see the doctor.\nAt the beginning, he seemed surprised and asked us, “How did you enter? Do you have an appointment?” I told him yes. He said that what appeared in your system was “Walk-in,” as I recall. I informed him that I had booked the appointment under my name (the father).\nAfter that, he examined my son. When he wanted to examine the thigh area near the sensitive region, the child hesitated out of shyness until we convinced him (this lasted between half a minute to 45 seconds only, no more). During that time, the doctor appeared annoyed and made me feel that he had other patients waiting and that he was delayed, whereas he was supposed to wait. After that, he conducted the examination quickly, and I do not believe he took sufficient time for the examination.\nAfter we finished, he informed us that the treatment is cryotherapy (cold cauterization), but that it would be painful for a child his age, and he asked us, “Will he تحمل it?” I replied, “How would I know?” My wife and I asked if there was any other method, and he said this is the treatment. Then I asked whether there were any medications. He said there is a cream and a solution that can be applied, but the solution is burning and may reach the child’s sensitive area.\nWhen we were leaving, I asked him whether, after applying the medication, I could cover the area with gauze or a bandage so that the medicine would not reach the sensitive area. He said yes, and that it is preferable to do so. I felt that I had to ask in order to extract the information from him.\nIn conclusion, I am not responsible for being entered to see him without his prior approval, nor for his delay in the clinic, nor for the presence of other patients waiting after us. I am not the one who should bear the blame for those matters. I almost do not trust the accuracy of his diagnosis, and I will visit another doctor at another hospital to make sure. I regret this visit.",null,"Hospital",{"$nulls":15},"Total",{"$f":"SUBTOTAL(9,BV18:BV20)","v":8},{"$f":"SUBTOTAL(9,BW18:BW20)","v":{"v":1.375,"d":"138%"}},{"$f":"SUM(BX18:BX20)","v":3},{"$f":"SUM(BY18:BY20)","v":2},2,1,{"$f":"SUBTOTAL(9,CB18:CB20)","v":8},{"$nulls":3},809,1316237,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-01-30T18:35:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,20,813,30127955,"مجلس الضمان الصحي","التنويم","الطبي","تنويم النساء والولادة","2023-01-17T18:13:00","تهاني عبدالله القرني","More than 72 Hours","2023-01-17","18:13:00","تهاني عبدالله القرني","2023-01-17","18:13:00",{"$nulls":3},"2023-01-17","18:13:00","تهاني عبدالله القرني",0,{"$nulls":3},-44943.75902777778,{"$nulls":3},0,{"$nulls":4},-44943.75902777778,{"$nulls":3},-44943.75902777778,"2023-01-25","18:52:00",8.027083333334303,"2023-01-25","18:52:00","تهاني عبدالله القرني",8.027083333334303,null,null,"Clinical complaints","5. Communication","1.3.Quality of Care","1.2.1.Miscoordination","المستفيده حامل و تعاني من ارتفاع إنزيمات الكبد و حصوات في المراره وتم تحويلها من قبل نساء وولاده وليس من قبل طبيب الباطنيه والمستفيده ترغب يكون تحويل من قبل طبيب الباطنيه فقط لاتحسب من قسم النساء والولاده علما بأن تم ابلاغها من المستشفى ان تحويل سيكون من قبل الباطنيه وليس النساء والولاده والمستفيده لم تدخل الشهر التاسع بتاريخ 2023-1-16","The beneficiary is pregnant and suffers from elevated liver enzymes and gallstones, and she was referred by Obstetrics and Gynecology, not by the Internal Medicine doctor. The beneficiary wishes the referral to be from the Internal Medicine doctor only, and not counted under Obstetrics and Gynecology. It should be noted that she was informed by the hospital that the referral would be from Internal Medicine only, not Obstetrics and Gynecology. The beneficiary had not entered the ninth month as of 2023-01-16.",null,"Patient",{"$nulls":4},"CCHI",{"$f":"BK20","v":8},{"$f":"BK22/56","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$nulls":19},821,30247472,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-01-30T19:17:00","تهاني عبدالله القرني","More than 72 Hours",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,21,773,30029557,"مراجع","التنويم","الخدمات المساندة","قسم المطبخ","2023-01-17T20:43:00","تهاني عبدالله القرني","More than 72 Hours","2023-01-14","11:39:00","تهاني عبدالله القرني ","2023-01-17","20:43:00","2023-01-17","08:09:00","تهاني عبدالله القرني","2023-01-17","20:44:00","تهاني عبدالله القرني",6.944444467080757E-4,"2023-01-18","17:37:00","امال القحطاني",0.8701388888875954,{"$nulls":3},-44944.73402777778,{"$nulls":4},-44943.86388888889,{"$nulls":3},-44943.86388888889,"2023-01-19","15:50:00",1.7958333333299379,"2023-01-22","17:14:00","تهاني عبدالله القرني",4.854166666664241,null,null,"Clinical complaints","1. Quality","3.Safety & Security","2.4.Poor Food service","تنومت يوم الخميس تاريخ 12 يناير 2023 غرفه 4137 تم احضار وجبه الفطور شاملة شوكه طعام فيها بقايا اكل وغير نظيفه","I was admitted on Thursday, January 12, 2023, to room 4137. Breakfast was brought, including a fork with food remnants and it was unclean.",null,"Patient",{"$nulls":15},"MOH",{"$f":"BV21","v":8},{"$f":"BV23/56","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$nulls":8},831,1748703,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-01-30T20:15:00","تهاني عبدالله القرني","More than 72 Hours",null,null,"امال القحطاني",5,{"$f":"CR23/CR25","v":{"v":0.3125,"d":"31.25%"}},2,null,null,3,{"$f":"CR23","v":5}]
[null,22,781,30247161,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2023-01-18T19:40:00","تهاني عبدالله القرني","More than 72 Hours","2023-01-17","11:08:00","تهاني عبدالله القرني","2023-01-18","19:40:00","2023-01-18","19:19:00","تهاني عبدالله القرني","2023-01-18","19:41:00","تهاني عبدالله القرني",6.944444467080757E-4,{"$nulls":3},-44944.82013888889,{"$nulls":3},0,{"$nulls":4},-44944.82013888889,{"$nulls":3},-44944.82013888889,"2023-01-21","23:39:00",3.165277777778101,"2023-01-22","17:14:00","تهاني عبدالله القرني",3.897916666661331,null,null,"Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","1.1.Miscommunication with Patient","في ١٧ يناير ٢٠٢٢، عندما سألت الممرضة عن موعدي لأنني كنت انتظر لأكثر من ساعة، قالت لي انتظري وأغلقي الباب دون أن تخبرني بأي شيء.","on 17JAN2022 when I asked the nurse about my appointment because I was wetting more than one . hour she said wait and close the door without told me anything",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":18},826,30011107,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2023-01-31T17:43:00","تهاني عبدالله القرني","More than 72 Hours",null,null,"تهاني القرني",11,{"$f":"CR24/CR25","v":{"v":0.6875,"d":"68.75%"}},5,null,2,4,{"$f":"CR24","v":11}]
[null,23,787,1462560,"مراجع","التنويم","الإداري","إدارة التنويم","2023-01-19T09:56:00","امال القحطاني","72 Hours","2023-01-18","16:17:00","امال القحطاني","2023-01-19","09:56:00","2023-01-19","09:15:00","امال القحطاني","2023-01-19","09:57:00","امال القحطاني",6.9444443943211809E-4,{"$nulls":3},-44945.41458333333,{"$nulls":3},0,{"$nulls":4},-44945.41458333333,{"$nulls":3},-44945.41458333333,"2023-01-19","10:14:00",0.011805555557657499,44978,"18:58:00","امال القحطاني",33.37569444444671,null,null,"Clinical complaints","5. Communication","4.2.Patient \nDisposition ( final plan)","5.1.3.Not involving patient in clinical decisions","تم الحضور الساعه 7 صباحا حيث تم الصيام كما هو متفق عليھ من من قبل الدكتور معنا لاجراء العملية في تمام\nالساعھ 9 حتى الساعه 4 مساء وتم ادخالي للغرفة وتجهيزي وتم وضع الابرة وتم الانتظار حتى الساعه الرابعه بعد ذلك\nتم طلب التواصل مع مدير قسم التنويم حواس ولم يتم التوضيح لنا حيث تم اخبارنا من قبله بعدم وجود موعد وعدم\nادراج اسمي في جدول العمليات وليس هناك موعد محدد ولم يتم توضيح سبب ذلك رغم كل الاجراءات التي تم عملها\nوقت الحضور ","I arrived at 7 AM and fasted as agreed upon with the doctor. The procedure was scheduled for 9 AM to 4 PM. I was taken to the room, prepared, and the injection was administered. I waited until 4 PM.\nAfter that,\nwe were asked to contact the head of the inpatient department, Hawas, but no explanation was given. He informed us that there was no appointment available, that my name was not on the operating schedule, and that there was no specific appointment. He did not explain why, despite all the procedures that had been followed at the time of arrival.\n",null,"Patient",{"$nulls":4},{"$f":"BM20","v":{"v":6,"d":"600.00%"}},{"$f":"BN20","v":{"v":0,"d":"0.00%"}},{"v":1,"d":"100.00%"},{"v":1,"d":"100.00%"},{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},828,30223782,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-01-31T17:50:00","تهاني عبدالله القرني","More than 72 Hours",null,null,"Total",{"$f":"SUBTOTAL(9,CR23:CR24)","v":16},{"$f":"CS23+CS24","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CT23:CT24)","v":7},{"$f":"SUBTOTAL(9,CU23:CU24)","v":0},{"$f":"SUBTOTAL(9,CV23:CV24)","v":2},{"$f":"SUBTOTAL(9,CW23:CW24)","v":7},{"$f":"SUM(CT25:CW25)","v":16}]
[null,24,786,30241140,"مراجع","العيادات الخارجية","الإداري","قسم المالية","2023-01-19T10:16:00","امال القحطاني","More than 72 Hours","2023-01-18","12:58:oo pm","امال القحطاني","2023-01-19","10:16:00","2023-01-19","09:23:00","امال القحطاني","2023-01-19","10:17:00","امال القحطاني",6.944444467080757E-4,{"$nulls":3},-44945.42847222222,{"$nulls":3},0,{"$nulls":4},-44945.42847222222,{"$nulls":3},-44945.42847222222,"2023-01-19","12:44:00",0.10208333333139308,"2023-01-28","10:07:00","امال القحطاني",8.993055555554747,null,null,"Relationship complaints ","5. Communication","3.4.Finance and\nBilling","3.4.2.Miscalculation","حضرت في اليوم والتاريخ والوقت المشار اليه اعلاه ليتم استلام مبلغ مسترجع لي بعد ان تم علاج والدتي على حساب\nوزارة الصحة وكان المبلغ المفترض اسسترجاعھه ١٧٤٠ ريال ، الا انھ تم تسليمي من قبل الموظفة مبلغ ١٢٤٠ ريال ، ولم يتم\nملاحظة ذلك الا عند الرجوع للمنزل فإن المبلغ المتبقي لي هو ٥٠٠ ريال ","I arrived on the date and time mentioned above to receive a refund for my mother's treatment, which was covered by the Ministry of Health. The refund was supposed to be 1740 riyals, but the employee only gave me 1240 riyals. This wasn't noticed until I got home, when I discovered I still owe 500 riyals.\n",null,"Patient",{"$nulls":15},3,2,2,1,{"$nulls":7},829,932283,"مراجع","العيادات الخارجية","الطبي","فني فحص النظر","2023-01-31T18:08:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,25,758,30057852,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2023-01-19T13:35:00","امال القحطاني","More than 72 Hours","2023-01-05","10:19:00","امال القحطاني","2023-01-19","13:35:00","2023-01-11","10:19:00","امال القحطاني","2023-01-19","13:35:00","امال القحطاني",0,{"$nulls":3},-44945.56597222222,{"$nulls":3},0,{"$nulls":4},-44945.56597222222,"2023-01-19","13:38:00","امال القحطاني",0.002083333340124227,null,null,-44945.56597222222,{"$nulls":3},-44945.56597222222,null,"DR. AZZA ALMUT ","Clinical complaints","5. Communication","3.Skills and \nConduct","5.1.2.Poor provider-patient communication","تم التعامل معي بطريقة غير مهنية من قبل الطبيبة لمعالجه ولم تكن متعاونه معي حيث لم اتمكن من اخذ الاجابات والتوضيح الكامل على اسئلتي.","I was treated unprofessionally by the doctor who treated me and she was not cooperative with me, as I was unable to get full answers and explanations to my questions.",null,"Patient"]
[null,26,788,30118752,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-01-19T13:42:00","امال القحطاني","More than 72 Hours","2023-01-19","13:42:00","امال القحطاني",null,null,"2023-01-28","11:24:00","امال القحطاني","2023-01-28","13:42:00","امال القحطاني",44954.57083333333,"2023-01-29","09:29:00","امال القحطاني",0.8243055555576575,"2023-01-30","10:42:00","امال القحطاني",1.0506944444423425,"2023-02-04","19:03:00","امال القحطاني","The complaint was escalated due to the department's failure to respond",7.2229166666656965,"2023-02-05","19:12:00","امال القحطاني",8.229166666671517,null,null,-44954.57083333333,{"$nulls":3},-44954.57083333333,null,null,"Management complaints","3. Institutional issues","3.1.Administrative\nPolicies and\nProcedures","3.1.8.Inadequate reception service","تم حضوري الى استقبال بوابه 3 وتم التعامل بشكل غير مهني واسلوب غير لائق من قبل موظف الاستقبال حيث ان تم\nالانتظار اكثر من نصف ساعة وعند طرح ملاحظتي واستفساري قام بالرد باسلوب غير مهني ","I went to the reception at Gate 3 and was treated unprofessionally and inappropriately by the receptionist. I waited for more than half an hour, and when I raised my concerns and inquiries, he responded unprofessionally.\n",null,"Patient",{"$nulls":37},"Patient",{"$f":"CR25","v":16},{"$f":"CR28/56","v":{"v":0.2857142857142857,"d":"28.57%"}}]
[null,27,887,30246056,"وزارة الصحة","التنويم","الإداري","قسم المالية","2023-01-19T15:17:00","ابرار الشمري","24 Hours","2023-01-19","15:17:00","تهاني عبدالله القرني","2023-01-19","15:17:00",{"$nulls":3},"2023-02-19","15:28:00","تهاني عبدالله القرني",31.007638888884685,{"$nulls":3},-44976.64444444444,{"$nulls":3},0,{"$nulls":4},-44976.64444444444,{"$nulls":3},-44976.64444444444,"2023-02-09","16:53:00",-9.940972222218988,"2023-02-09","16:53:00","تهاني عبدالله القرني",-9.940972222218988,null,null,"Clinical complaints","5. Communication","3.4.Finance and\nBilling","3.4.3.Calculate Additional amount","تم إجراء عمليه تبديل مفاصل بمبلغ 75 الف ريال والمستشفى الان يطالب بدفع 15 الف ريال لدخول الوالد في العنايه المركزه بعد العمليه حي لم يتم ابلاغنا بالخطه العلاجيه واحتمال زياده المبلغ","A joint replacement surgery costing 75,000 riyals was performed, and the hospital is now demanding 15,000 riyals for my father's admission to the intensive care unit after the operation. We have not been informed of the treatment plan, and there is a possibility that the amount will increase.\n",null,"Patient",{"$nulls":4},"In-Patient",6,{"$f":"BK29/BK32","v":{"v":0.75,"d":"75.00%"}},{"$nulls":8},"In-Patient",4,{"$f":"BV29/BV32","v":{"v":0.5,"d":"50.00%"}},{"$nulls":19},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,28,789,30186314,"وزارة الصحة","الطوارئ","التمريض","تمريض الطوارئ","2023-01-19T19:01:00","تهاني عبدالله القرني","72 Hours",{"$nulls":3},"2023-01-19","19:01:00",{"$nulls":3},"2023-01-19","19:03:00","تهاني عبدالله القرني",1.3888888861401938E-3,"2023-01-21","11:57:00","تهاني عبدالله القرني",1.7041666666700621,"2023-01-22","13:38:00","تهاني عبدالله القرني",1.070138888891961,{"$nulls":4},-44945.79375,{"$nulls":3},-44945.79375," 2023/01/22","17:23:00",{"$error":"#VALUE!"},"2023-01-22","18:32:00","تهاني عبدالله القرني",2.9784722222248092,null,null,"Clinical complaints","6. Humanness / Caring","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","في 9 سبتمبر 2022، ذهبنا إلى قسم الطوارئ لطفلي، ولم تكن الممرضة تعرف كيفية إدخال القنية، وحاولت ثلاث مرات إدخالها لطفلي.\n","on 9 sep 2022, we went to the ER department for my baby and the nurse did not know how to put the\n. cannula and she tried three times to put the cannula for my baby",null,"Patient",{"$nulls":4},"Out-Patient",1,{"$f":"BK30/BK32","v":{"v":0.125,"d":"12.50%"}},{"$nulls":8},"Out-Patient",1,{"$f":"BV30/BV32","v":{"v":0.125,"d":"12.50%"}},{"$nulls":19},{"$f":"CT25","v":7},{"$f":"CU25","v":0},{"$f":"CV25","v":2},{"$f":"CW25","v":7}]
[null,29,785,30068250,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-01-19T19:45:00","تهاني عبدالله القرني","48 Hours","2023-01-17","20:41:00","تهاني عبدالله القرني","2023-01-19","19:45:00","2023-01-19","19:40:00","تهاني عبدالله القرني","2023-01-19","19:47:00","تهاني عبدالله القرني",1.3888888934161514E-3,{"$nulls":3},-44945.82430555556,{"$nulls":3},0,{"$nulls":4},-44945.82430555556,{"$nulls":3},-44945.82430555556,"2023-01-19","23:57:00",0.17361111110949423,"2023-01-21","11:57:00","تهاني عبدالله القرني",1.6736111111094942,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.7.Sick leave issues","بتاريخ 17 يناير 2023 م جئت اشكو من اصابھ بالقدم وثقل بالمشي والم شديد وارغب اجازه يوم واحد لعدم تمكني من\nالمشي وقيادة السياره والذهاب للعمل وتم رفض الا بوجود كسر","On January 17, 2023, I came complaining of a foot injury, heaviness in walking, and severe pain. I requested one day off because I was unable to walk, drive, or go to work, but my request was denied unless a fracture was found.\n",null,"Patient",{"$nulls":4},"ER",1,{"$f":"BK31/BK32","v":{"v":0.125,"d":"12.50%"}},{"$nulls":8},"ER",3,{"$f":"BV31/BV32","v":{"v":0.375,"d":"37.50%"}}]
[null,30,794,1234,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2023-01-21T18:07:00","امال القحطاني","24 Hours","2023-01-21","18:05:00","امال القحطاني","2023-01-21","18:07:00","2023-01-24","11:56:00","امال القحطاني","2023-01-24","11:56:00","امال القحطاني",2.742361111108039,{"$nulls":3},-44950.49722222222,{"$nulls":3},0,{"$nulls":4},-44950.49722222222,"2023-01-24","11:58:00","امال القحطاني",1.3888888934161514E-3,null,null,-44950.49722222222,{"$nulls":3},-44950.49722222222,null,null,"Management complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","تم ادخال مريض قبلي .","A patient was admitted before me.\n",null,"Patient",{"$nulls":4},"Total",{"$f":"BK29+BK30+BK31","v":8},{"$f":"SUM(BL29:BL31)","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"BV29+BV30+BV31","v":8},{"$f":"SUM(BW29:BW31)","v":{"v":1,"d":"100%"}},{"$nulls":8},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"In-Patient",4,{"$f":"CR32/CR35","v":{"v":0.25,"d":"25.00%"}}]
[null,31,798,30181234,"ذوي المراجع","التنويم","التمريض","تمريض قسم الإفاقة","2023-01-22T15:39:00","تهاني عبدالله القرني","24 Hours","2023-01-22","09:58:00","امال القحطاني","2023-01-22","10:09:00","2023-01-22","10:07:00","امال القحطاني","2023-01-22","10:10:00","امال القحطاني",6.9444443943211809E-4,"2023-01-22","10:11:00","امال القحطاني",6.944444467080757E-4,"2023-01-22","10:12:00","امال القحطاني",6.944444467080757E-4,{"$nulls":4},-44948.42361111111,{"$nulls":3},-44948.42361111111,"2023-01-22","15:39:00",0.22847222222480923,"2023-01-22","10:12:00","امال القحطاني",1.3888888934161514E-3,null,null,"Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","5.1.4.Failure to clarify patient case to his family","عامل باسلوب مستفز وعدم مراعات حالھ اهل المريض الذي داخل غرفھ الافاقھ وعدم الرد على استفسارهم\nوطمئنتهم","The staff acted provocatively, showing no consideration for the patient's family in the recovery room and failing to respond to their inquiries or reassure them.\n",null,"Patient",{"$nulls":4},"Medical",3,{"$f":"BK33/BK35","v":{"v":0.375,"d":"37.50%"}},{"$nulls":8},"Medical",3,{"$f":"BV33/BV35","v":{"v":0.375,"d":"37.50%"}},{"$nulls":8},"امال القحطاني",9,{"$f":"CG33/CG35","v":{"v":0.375,"d":"37.50%"}},3,1,1,4,{"$f":"CG33","v":9},{"$nulls":3},"Out-Patient",9,{"$f":"CR33/CR35","v":{"v":0.5625,"d":"56.25%"}}]
[null,32,769,30034241,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2023-01-23T11:47:00","امال القحطاني","More than 72 Hours","2023-01-10","11:12:00","امال القحطاني","2023-01-23","11:47:00","2023-01-21","18:41:00","امال القحطاني","2023-01-23","11:49:00","امال القحطاني",1.3888888861401938E-3,{"$nulls":3},-44949.49236111111,{"$nulls":3},0,{"$nulls":4},-44949.49236111111,{"$nulls":3},-44949.49236111111,"2023-01-23","14:13:00",0.10000000000582077,"2023-01-28","10:09:00","امال القحطاني",4.930555555562023,null,null,"Clinical complaints","6. Humanness / Caring","3.Safety & Security","2.3.4.Poor hand-hygiene","لا يقوم طاقم التمريض في قسم الأطفال بتعقيم أيديهم، ويستخدمون نفس القفازات عند زيارة أكثر من غرفة في نفس الوقت. تحدثتُ مع الممرضة عن ذلك، لكنها لم تُبدِ أي اهتمام ولم تعتذر.","‏The nursing staff in the pedia ward department don't sterilize their hands, and used the same gloves while visiting more than one room at the same time. I talked with the nurse about it she wasn't care and don’t apologize",null,"Patient",{"$nulls":4},"Admin",5,{"$f":"BK34/BK35","v":{"v":0.625,"d":"62.50%"}},{"$nulls":8},"Admin",5,{"$f":"BV34/BV35","v":{"v":0.625,"d":"62.50%"}},{"$nulls":8},"تهاني القرني",15,{"$f":"CG34/CG35","v":{"v":0.625,"d":"62.50%"}},1,2,1,11,{"$f":"CG34","v":15},{"$nulls":3},"ER",3,{"$f":"CR34/CR35","v":{"v":0.1875,"d":"18.75%"}}]
[null,33,803,30086592,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2023-01-23T12:21:00","امال القحطاني","72 Hours","2023-01-23","11:58:00","امال القحطاني","2023-01-23","00:21:00",{"$nulls":3},"2023-01-23","12:21:00","امال القحطاني",{"$f":"(U35+T35)-(P35+O35)","v":0.5},"2023-01-24","12:11:00","امال القحطاني",{"$f":"(Y35+X35)-(U35+T35)","v":0.9930555555620231},{"$nulls":3},{"$f":"(AC35+AB35)-(Y35+X35)","v":-44950.50763888889},{"$nulls":4},{"$f":"(AG35+AF35)-(U35+T35)","v":-44949.51458333333},{"$nulls":3},{"$f":"(AL35+AK35)-(U35+T35)","v":-44949.51458333333},"2023-01-25","17:07:00",{"$f":"(AP35+AO35)-(U35+T35)","v":2.1986111111109494},"2023-01-26","22:39:00","امال القحطاني",{"$f":"(AS35+AR35)-(U35+T35)","v":3.429166666668607},null,null,"Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","5.1.4.Failure to clarify patient case to his family","تم الحضور لقسم الطوارئ لوجود حالة طارئة وكان هناك تأخير واضح في اجراءات الدخول حيث تم الانتظار لمدة\nطويلھ ليتم حضور الطبيب وعند حضوره طلب تحاليل للطفلھ وتم الانتظار لوقت اطول لحين حضور طبيب اطفال\nواخذ التحاليل المطلوبھ وبعد الكشف من قبل الطبيب المعالج لم يتم شرح اي تفاصيل عن الحالھ بشكل واضح لذوي\nالطفلھ وعند مناقشة ذلك مع المدير المناوب لم يتم التعاون معي وتم التصرف بطريقة غير لائقة حيث تم طلب الخروج\nوالذهاب لمستشفى اخر . وطمئنتهم","The child was admitted to the emergency department due to an emergency case. There was a significant delay in the admission process, as there was a long wait for the doctor to arrive. Upon his arrival, he ordered tests for the child, and the wait was even longer until a pediatrician arrived.\nThe required tests were taken, and after the examination by the attending physician, no details about the child's condition were clearly explained to her family. When I discussed this with the on-duty manager, he was uncooperative and acted inappropriately, telling me to leave and go to another hospital. I reassured them at length until a doctor arrived. When he did, he ordered tests for the child, and we waited even longer until a pediatrician arrived.\n",null,"Patient",{"$nulls":4},"Total",{"$f":"BK33+BK34","v":8},{"$f":"SUM(BL33:BL34)","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"BV33+BV34","v":8},{"$f":"SUM(BW33:BW34)","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"SUBTOTAL(9,CG33:CG34)","v":24},{"$f":"CH33+CH34","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CI33:CI34)","v":4},{"$f":"SUBTOTAL(9,CJ33:CJ34)","v":3},{"$f":"SUBTOTAL(9,CK33:CK34)","v":2},{"$f":"SUBTOTAL(9,CL33:CL34)","v":15},{"$f":"SUM(CI35:CL35)","v":24},{"$nulls":3},"Total",{"$f":"CR32+CR33+CR34","v":16},{"$f":"SUM(CS32:CS34)","v":{"v":1,"d":"100%"}}]
[null,34,793,20040379,"ذوي المراجع","التنويم","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2023-01-23T14:45:00","تهاني عبدالله القرني","More than 72 Hours",{"$nulls":3},"2023-01-23","14:45:00","2023-01-23","12:39:00","امال القحطاني","2023-01-23","14:46:00","تهاني عبدالله القرني",6.9444443943211809E-4,"2023-01-28","10:00:00","تهاني عبدالله القرني",4.801388888889051,"2023-01-28","10:00:00","امال القحطاني",0,"2023-01-29","04:25:00","تهاني عبدالله القرني","The complaint was escalated due to the department's failure to respond",5.568750000005821,{"$nulls":3},-44949.615277777775,null,null,-44949.615277777775,{"$nulls":3},-44949.615277777775,null,"DR. TAREK ALSHARAWI","Clinical complaints","5. Communication","3.4.Finance and\nBilling","6.4.2.No/Invalid consent obtained","تم الدخول لغرفة التنويم 3124 وتم الانتظار لمدة طويله ليتم اجراء اشعة الخزعة حيث انھ تم اعطائي الصبغة قبل\nالوصول على الموافقه من قبل شركة التامين ولم يتم اتخاذ اي اجراء بديل وبعد مناقشة الدكتور طارق تمت افادتي\nباانتظار الموافقه واعادة اجراءها بعد 74 ساعة ","I was admitted to room 3124 and waited a long time for the biopsy, as I had been given the contrast dye before receiving approval from the insurance company. No alternative procedure was offered. After discussing it with Dr. Tariq, I was told to wait for approval and repeat the procedure after 74 hours.\n",null,"Patient",{"$nulls":37},"Medical",9,{"$f":"CR36/CR40","v":{"v":0.5625,"d":"56.25%"}}]
[null,35,784,30163120,"مراجع","الطوارئ","الإداري","استقبال الطوارئ","2023-01-23T14:49:00","تهاني عبدالله القرني","24 Hours","2023-01-17","20:20:00","تهاني عبدالله القرني","2023-01-23","14:49:00","2023-01-22","17:07:00","تهاني عبدالله القرني","2023-01-22","17:07:00","تهاني عبدالله القرني",-0.9041666666671517,{"$nulls":3},-44948.71319444444,{"$nulls":3},0,{"$nulls":4},-44948.71319444444,"2023-01-23","14:52:00","تهاني عبدالله القرني",0.90625,null,null,-44948.71319444444,{"$nulls":3},-44948.71319444444,null,null,"Management complaints","1. Quality","3.2.Environment","3.2.1.Poor environment","جهل بالإجراءات وتخاذل في العمل وقلة الطاقم، لا يوجد سوى ممرضتين أجنبيتين وطبيبة سودانية وموظف سعودي، والجميع يعمل ببرود تام لا يمت لمعنى طوارئ بصلة، بالإضافة إلى أن الموجودين بالاستقبال ليس لديهم إلمام بالإجراءات.\nمع العلم أني وضحت لهم الآلية المتبعة والمتفق عليها من قبل طبيب العيادة، بالإضافة إلى قلة النظافة وتواجد ذباب وناموس بشكل ملحوظ.","Lack of knowledge of procedures, negligence at work, and shortage of staff. There are only two foreign nurses, a Sudanese female doctor, and a Saudi employee. Everyone works with complete indifference that has nothing to do with the concept of an emergency. In addition, the reception staff are not familiar with the procedures.\nAlthough I explained to them the approved and agreed-upon process set by the clinic doctor, there is also a lack of cleanliness and the noticeable presence of flies and mosquitoes",null,"Patient",{"$nulls":37},"ADMIN",4,{"$f":"CR37/CR40","v":{"v":0.25,"d":"25.00%"}}]
[null,36,808,30245460,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2023-01-24T12:26:00","امال القحطاني","24 Hours","2023-01-24","11:34:00","امال القحطاني","2023-01-24","12:26:00","2023-01-30","11:44:00","امال القحطاني","2023-01-30","11:44:00","امال القحطاني",5.970833333332848,{"$nulls":3},-44956.48888888889,{"$nulls":3},0,{"$nulls":4},-44956.48888888889,"2023-01-30","11:44:00","امال القحطاني",0,null,null,-44956.48888888889,{"$nulls":3},-44956.48888888889,1273,"HAWAS TALEB ALSADOUN","Management complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","تم نقل زوجتي الى العنايه المركزه وتم اخبار زوجتي بتفريغ الغرفھ من الاغراض الشخصيه يوم الاثنين الساعه 7 مساء\nوتم افادتهم بانني في العمل وسوف احضر في صباح اليوم التالي .. عند حضوري للمستشفى تفاجات بوجود مريض اخر\nفي نفس الغرفھ ولا اعلم اين هي الاغراض الشخصيھ وكيف تم دخول الغرفه بدون اذن","My wife was transferred to the intensive care unit and told to remove her personal belongings from her room by 7 PM on Monday.\n\nThey informed her that I was at work and would return the following morning. Upon arriving at the hospital, I was surprised to find another patient in the same room. I have no idea where my personal belongings are or how they entered the room without permission.\n",null,"Patient",{"$nulls":26},"Patient",{"$f":"CG35","v":24},{"$f":"CG38/56","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$nulls":8},"mnursing",2,{"$f":"CR38/CR40","v":{"v":0.125,"d":"12.50%"}}]
[null,37,802,30234040,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-01-24T15:48:00","امال القحطاني","More than 72 Hours",{"$nulls":3},"2023-01-24","15:48:00","2023-01-24","10:18:00","امال القحطاني","2023-01-24","15:49:00","امال القحطاني",6.944444467080757E-4,"2023-01-30","10:45:00","امال القحطاني",5.788888888884685,"2023-02-01","16:06:00","امال القحطاني",2.2229166666656965,"2023-02-04","19:02:00","امال القحطاني","The complaint was escalated due to the department's failure to respond",11.134027777778101,{"$nulls":3},-44950.65902777778,"2023-02-12","18:32:00",19.113194444442343,"2023-02-12","18:32:00","امال القحطاني",19.113194444442343,null,null,"Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","1.1.Miscommunication with Patient","تم حضوري لقسم الطوارئ في حالة ولادة وتم استقبالي من قبل القسم وتوجيهي الى الطبيبه المعالجه ولم تكن متجاوبھ\nمعنا حيث تم التعامل والتحدث معنا بطريقة غير مهنيھ بحضور المدير المناوب وقالت ( هل يتم استقبالها في الشارع لدي\nحالات اخرى) علما انھ لم يتم حضورها الا بعد الانتظار لمدة طويله وحالة المريضه طارئه جدا ","I arrived at the emergency department in labor. I was received by the staff and directed to the attending physician, who was unresponsive. She treated us unprofessionally in the presence of the on-duty manager, saying, \"Do you expect me to wait in the street? I have other patients.\" It's worth noting that she only arrived after a long wait, and the patient's condition was extremely urgent.\n",null,"Patient",{"$nulls":26},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"Support Services ",1,{"$f":"CR39/CR40","v":{"v":0.0625,"d":"6.25%"}}]
[null,38,811,1388026,"مجلس الضمان الصحي","التنويم","الإداري","إدارة التنويم","2023-01-25T11:42:00","امال القحطاني","24 Hours","2023-01-25","11:39:00","امال القحطاني","2023-01-25","11:42:00",{"$nulls":3},"2023-01-25","11:42:00","امال القحطاني",0,{"$nulls":3},-44951.4875,{"$nulls":3},0,{"$nulls":4},-44951.4875,{"$nulls":3},-44951.4875,"2023-01-25","12:00:00",0.012499999997089617,"2023-01-25","12:00:00","امال القحطاني",0.012499999997089617,null,null,"Relationship complaints ","5. Communication","1.3.Quality of Care","3.6.5.Unavailable Beds","لم يتم توفير سرير للمرافق وتم التواصل لعدة مرات مع الاخصائية وادارة التنويم ولم يكن هناك استجابھ من قبلهم .\n","No bed was provided for the attendant, and several times the specialist and the admissions department were contacted, but there was no response from them.\n",null,"Patient",{"$nulls":26},{"$f":"CI35","v":4},{"$f":"CJ35","v":3},{"$f":"CK35","v":2},{"$f":"CL35","v":15},{"$nulls":7},"Total",{"$f":"CR36+CR37+CR38+CR39","v":16},{"$f":"CS36+CS37+CS38+CS39","v":{"v":1,"d":"100%"}}]
[null,39,812,1833680,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-01-25T12:24:00","امال القحطاني","24 Hours","2023-01-25","12:03:00","امال القحطاني","2023-01-25","12:24:00",{"$nulls":3},"2023-01-25","12:24:00","امال القحطاني",0,{"$nulls":3},-44951.51666666667,{"$nulls":3},0,{"$nulls":4},-44951.51666666667,{"$nulls":3},-44951.51666666667,"2023-01-25","13:13:00",0.03402777777228039,"2023-01-25","16:47:00","امال القحطاني",0.18263888888759539,null,null,"Clinical complaints","5. Communication","3.4.Finance and\nBilling","6.4.2.No/Invalid consent obtained","تم تنويم المريضه في مستشفى الحمادي بسبب كرونا ولعدم تغطية التأمين للحالھ تم الرفض من قبل شركة التأمين\nحيث لم يتم ابلاغنا من قبل القسم وتم مطالبتنا بمبالغ مالية بعد ذلك ","The patient was admitted to Al Hammadi Hospital due to COVID-19. Because the insurance did not cover the case, the insurance company refused to reimburse us.\n\nWe were not informed by the department and were subsequently asked to pay fees.\n",null,"Patient"]
[null,40,816,30127955,"مجلس الضمان الصحي","الطوارئ","الطبي","أطباء الطوارئ","2023-01-25T21:02:00","تهاني عبدالله القرني","72 Hours","2023-01-17","20:49:00","تهاني عبدالله القرني","2023-01-25","21:02:00",{"$nulls":3},"2023-01-25","21:03:00","تهاني عبدالله القرني",6.944444467080757E-4,"2023-01-25","21:06:00","تهاني عبدالله القرني",2.0833333328482695E-3,{"$nulls":3},-44951.879166666666,{"$nulls":4},-44951.87708333333,{"$nulls":3},-44951.87708333333,"2023-01-26","20:06:00",0.9604166666686069,"2023-01-28","13:24:00","تهاني عبدالله القرني",2.681250000001455,16290,"DR. SAMAH ABDULRAHMAN ABDO SAEED","Relationship complaints ","5. Communication","3.4.Finance and\nBilling","1.2.1.Miscoordination","تم الحضور بتاريخ 16 يناير 2022م االى قسم الطوارئ حيث تم مباشرتي من قبل الطبيبة سماح وتم طلب عمل\nالفحوصات اللازمة وتم طلب عمل اشعھ صوتيھ للجنين للتاكد من عدم وجود اي مشكلھ ويتم تحويل حالتي الى قسم\nالباطنيھ تم التاكد من ذلك وتم الطلب من قبلهم بأن يباشر حالتي ويتم تنويمي من قبل قسم الباطنيھ ولكن تم تنويمي\nتحت اسم الطبيبة عزة رغم التاكد من عدم وجود اي مشكلھ تتعلق بقسم النساء والولادة مما ادى الى اخذ من الحد\nالائتمائي المتعلق بقسم النساء والولادة ","On January 16, 2022, I went to the emergency department where I was seen by Dr. Samah. She ordered the necessary tests, including an ultrasound of the fetus to ensure there were no problems, and my case was referred to [the doctor/department].The internal medicine department confirmed this and requested that my case be handled and that I be admitted there. However, I was admitted under the name of Dr. Azza, despite confirmation that there were no issues related to the obstetrics and gynecology department. This resulted in the use of the credit limit allocated to the obstetrics and gynecology department.\n\n",null,"Patient",{"$nulls":26},"In-Patient",3,{"$f":"CG42/CG45","v":{"v":0.125,"d":"12.50%"}}]
[null,41,776,30137857,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2023-01-26T11:03:00","تهاني عبدالله القرني","More than 72 Hours","2023-01-15","18:26:00","تهاني عبدالله القرني","2023-01-26","11:03:00","2023-01-17","08:13:00","تهاني عبدالله القرني","2023-01-17","20:56:00","تهاني عبدالله القرني",-8.588194444448163,"2023-01-18","17:36:00","امال القحطاني",0.8611111111094942,"2023-01-19","10:18:00","امال القحطاني",0.695833333338669,{"$nulls":4},-44943.87222222222,{"$nulls":3},-44943.87222222222,"2023-01-19","11:49:00",1.6201388888875954,"2023-01-19","11:23:00","تهاني عبدالله القرني",1.602083333338669,14376,"DR. RUBA HUSSEIN IBRAHIM ALMALLAH","Clinical complaints","6. Humanness / Caring","1.3.Quality of Care","6.1.2.Neglect","‎ تم عمل اجراء على السن العلوي من قبل الطبيبة ربا وتم انكسار ابرتين في السن ولم تستطع العمل عليه بسبب الكسر وقدمت الدكتوره في وقتها الاعتذار للمريضه بسبب الضرر وتوقعنا ان الموضوع بسيط ولكن الان السن ملتهب وتم مراجعة الدكتوره عزه وابلغتنا ان السن ملتهب ويجب وجود جهاز معين للتمكن من العمل عليه ولايوجد الجهاز في مستشفى الحمادي ويوجد في عيادات خاصه لا تقبل التأمين وفقط الكاش ف هذا سبب الشكوى لان المريضه تعاني الان من نتيجه التهاب السن واريد من شكواي اصلاح السن في الحمادي او في مركز غيره اذا وجد او تحمل تكاليف الخلع وزرع سن مكانه.","Procedures were performed on the ideal tooth by Dr. Ruba, and two needles broke in the tooth. The work was not affected by the broken nails. The doctor apologized to the patient for the damage.We thought it was a simple matter, but now the tooth is inflamed. We consulted Dr. Azza, who informed us that the tooth is inflamed and requires a specific device to operate on it, which is not available at Al Hammadi Hospital.\nThere are private clinics that do not accept insurance and only cash. This is the reason for the complaint because the patient is now suffering from the result of tooth inflammation. I want my complaint to fix the tooth at Al-Hammadi or at another center if there is one, or to bear the costs of extraction and implanting a tooth in its place.\n",null,"Patient",{"$nulls":26},"Out-Patient",19,{"$f":"CG43/CG45","v":{"v":0.7916666666666666,"d":"79.17%"}}]
[null,42,815,30234465,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2023-01-26T18:32:00","تهاني عبدالله القرني","More than 72 Hours","2023-01-25","20:39:00","تهاني عبدالله القرني","2023-01-26","18:32:00","2023-01-26","18:22:00","تهاني عبدالله القرني","2023-01-26","18:33:00","تهاني عبدالله القرني",6.944444467080757E-4,"2023-01-30","18:34:00","تهاني عبدالله القرني",4.000694444439432,"2023-01-31","17:37:00","تهاني عبدالله القرني",0.9604166666686069,{"$nulls":4},-44952.77291666667,{"$nulls":3},-44952.77291666667,"2023-01-26","18:33:00",0,"2023-02-04","09:08:00","تهاني عبدالله القرني",8.607638888890506,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","3.1.9.Inadequate call center service","تم الاتصال على خدمه العملاء وطلب موعد لدى طبيب تخصص اسنان عصب خلفي وتم حجز موعد مع الطبيبة ربى\nولما حضرت ابلغتني الطبيبة بانها لا تعالج العصب الخلفي","I contacted customer service and requested an appointment with a root canal specialist. After the appointment, the dentist informed me that she was not experiencing any back pain.\n",null,"Patient",{"$nulls":26},"ER",2,{"$f":"CG44/CG45","v":{"v":0.08333333333333333,"d":"8.33%"}}]
[null,43,788,30118752,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-01-28T11:26:00","امال القحطاني","More than 72 Hours","2023-01-19","11:26:00","امال القحطاني","2023-01-28","11:26:00","2023-01-28","11:24:00","امال القحطاني","2023-01-28","11:27:00","امال القحطاني",6.9444443943211809E-4,"2023-01-29","09:29:00","امال القحطاني",0.9180555555576575,"2023-01-30","10:42:00","امال القحطاني",1.0506944444423425,"2023-02-04","19:03:00","امال القحطاني","The complaint was escalated due to the department's failure to respond",7.3166666666656965,"2023-02-05","19:12:00","امال القحطاني",8.322916666671517,null,null,-44954.47708333333,{"$nulls":3},-44954.47708333333,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","6.2.1.Inappropriate/aggressive behavior","تم حضوري الى استقبال بوابھ 3 وتم التعامل بشكل غير مهني واسلوب غير لائق من قبل موظف الاستقبال حيث ان تم\nالانتظار اكثر من نصف ساعة وعند طرح ملاحظتي واستفساري قام بالرد باسلوب غير مهني","I went to the reception at Gate 3 and was treated unprofessionally and inappropriately by the receptionist. I waited for more than half an hour, and when I raised my concerns and inquiries, he responded unprofessionally.\n",null,"Patient",{"$nulls":26},"Total",{"$f":"CG42+CG43+CG44","v":24},{"$f":"SUM(CH42:CH44)","v":{"v":1,"d":"100%"}}]
[null,44,820,30234832,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-01-29T09:28:00","تهاني عبدالله القرني","More than 72 Hours","2023-01-26","19:50:00","تهاني عبدالله القرني","2023-01-29","09:28:00","2023-01-28","11:09:00","امال القحطاني","2023-01-29","09:28:00","امال القحطاني",0,"2023-01-29","09:28:00","امال القحطاني",0,"2023-01-30","10:40:00","امال القحطاني",1.0500000000029104,"2023-01-31","04:09:00","تهاني عبدالله القرني","The complaint was escalated due to the department's failure to respond",1.7784722222277196,{"$nulls":3},-44955.39444444444,"2023-02-07","13:59:00",9.188194444446708,"2023-02-07","13:59:00","تهاني عبدالله القرني",9.188194444446708,null,"HIKMAH","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","6.2.1.Inappropriate/aggressive behavior","تم حضوري الى الصيدلية لصرف الادوية وتم التعامل بشكل غير مهني واسلوب غيرلائق من قبل موظفة الصيدلية حيث\nانها رفضت دفع قيمة الدواء كاش قبل صدور الموافقھ واسترجاع المبلغ فيما بعد في حال صدور الموافقھ","I went to the pharmacy to pick up my medication, and the pharmacy employee treated me unprofessionally and inappropriately.\n\nShe refused to accept cash payment for the medication before approval and promised a refund later if approval was granted.\n",null,"Patient",{"$nulls":26},"Medical",12,{"$f":"CG46/CG50","v":{"v":0.5,"d":"50.00%"}}]
[null,45,809,1316237,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-01-30T18:35:00","تهاني عبدالله القرني","More than 72 Hours","2023-01-24","18:21:00","تهاني عبدالله القرني","2023-01-30","18:35:00","2023-01-26","18:25:00","تهاني عبدالله القرني","2023-01-28","20:49:00","تهاني عبدالله القرني",-1.906944444446708,"2023-01-30","18:36:00","تهاني عبدالله القرني",1.9076388888934162,"2023-01-31","16:10:00","تهاني عبدالله القرني",0.898611111108039,"2023-02-04","09:07:00","تهاني عبدالله القرني","The complaint was escalated due to the department's failure to respond",6.512500000004366,{"$nulls":3},-44954.86736111111,null,null,-44954.86736111111,{"$nulls":3},-44954.86736111111,16290,"DR. SAMAH ABDULRAHMAN ABDO SAEED","Clinical complaints","6. Humanness / Caring","4.2.Patient \nDisposition ( final plan)","5.1.3.Not involving patient in clinical decisions","تم حضوري بتاريخ 22 يناير 2023م االى عيادة الدكتور أمير غانم فحصني وطلب بعض التحاليل وأشعھ سونار وطلب\nاجراءها بعد الامتناع عن الطعام لمده ٦ ساعات.  نصحني في حاله زياده الاعراض التوجھ للطوارئ. بالفعل زاد التعب\nليلا . توجهت للطوارئ بعد فتره  تقريبا ساعھ دخلت وتم تركيب محاليل وسحب عينات دم وطلبوا اجراء اشعھ السونار\nكما طلب دكتور امير غانم وقمت بعمل الاشعھ والنزول للطوارئ. افادوا بأن التشخييص التهاب الزائدة الدوديھ وطلبوا\nالاستعداد للتنويم لعمل حراحھ مباشره لاستئصال الزائدة . رفضت التشخيص لان الاعراض سبق ان حدثت معي\nالفتره السابقھ انها التهاب قولون. ورفضوا القيام باشعھ مقطعيھ بالصبغة والاكتفاء بالموجات الصوتيھ . طلبت\nالخروج على مسئوليتي وتوجهت الى مستشفى اخر و بعد اجراء الاشعھ المقطعيھ والتحاليل والفحوصات . افادوا بأن\nالزائده سليمھ ولا وجود لالتهاب يتطلب اجراء جراحھ والتشخيص التهاب في القولون","On January 22, 2023, I visited Dr. Amir Ghanem's clinic. He examined me, ordered some tests and an ultrasound, and instructed me to fast for six hours beforehand. He advised me to go to the emergency room if my symptoms worsened. Indeed, my fatigue increased during the night.I went to the emergency room after about an hour. They administered IV fluids, drew blood samples, and ordered an ultrasound.\n\nDr. Amir Ghanem requested the ultrasound, and I had it done before going back to the emergency room. They diagnosed me with appendicitis and asked me to prepare for immediate surgery to remove my appendix.\nI refused the diagnosis because I had experienced the same symptoms previously; they were diagnosed as colitis. They refused to perform a CT scan with contrast, only an ultrasound. I requested to be discharged against medical advice and went to another hospital. After a CT scan, tests, and examinations, they reported that my appendix was healthy, there was no inflammation requiring surgery, and the diagnosis was colitis.\n\n",null,"Patient",{"$nulls":26},"ADMIN",8,{"$f":"CG47/CG50","v":{"v":0.3333333333333333,"d":"33.33%"}}]
[null,46,765,30220689,"مراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2023-01-30T18:36:00","تهاني عبدالله القرني","More than 72 Hours","2023-01-08","17:53:00","تهاني عبدالله القرني","2023-01-30","18:36:00","2023-01-11","05:19:00","تهاني عبدالله القرني","2023-01-30","18:36:00","تهاني عبدالله القرني",0,"2023-01-14","11:37:00","تهاني عبدالله القرني",-16.29097222222481,"2023-01-15","17:46:00","تهاني عبدالله القرني",1.2562499999985448,"2023-01-17","11:14:00","تهاني عبدالله القرني","The complaint was escalated due to the department's failure to respond.\n",-13.306944444448163,{"$nulls":3},-44956.775,"2023-01-27","13:24:00",-3.2166666666671517,"2023-01-27","13:24:00","تهاني عبدالله القرني",-3.2166666666671517,null,"DR. KAREEM AHMED","Clinical complaints","6. Humanness / Caring","1. Examination","2. Inadequate/incomplete assessment","‎تم حضوري بتاريخ 8 يناير 2023م حيث تم التعامل معي من قبل الطبيب باسلوب غير لائق ولم يتم الفحص علي من قبله بشكل دقيق مما ادى الى استياني من حضوري الى العياده.","I attended on January 8, 2023, where I was treated inappropriately by the doctor and he did not examine me thoroughly, which led to my dissatisfaction with my attendance at the clinic.",null,"Patient",{"$nulls":26},"ER",2,{"$f":"CG48/CG50","v":{"v":0.08333333333333333,"d":"8.33%"}}]
[null,47,821,30247472,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-01-30T19:17:00","تهاني عبدالله القرني","More than 72 Hours","2023-01-28","17:32:00","تهاني عبدالله القرني","2023-01-30","19:17:00","2023-01-30","18:30:00","تهاني عبدالله القرني","2023-01-30","19:19:00","تهاني عبدالله القرني",1.3888888861401938E-3,"2023-01-31","17:38:00","تهاني عبدالله القرني",0.929861111115315,{"$nulls":3},-44957.73472222222,{"$nulls":4},-44956.80486111111,{"$nulls":3},-44956.80486111111,"2023-02-01","19:17:00",1.9986111111138598,"2023-02-04","09:09:00","تهاني عبدالله القرني",4.576388888890506,null,"DR. SAHAR DERGHAM","Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","1.1.Miscommunication with Patient","بتاريخ 25 يناير 2023م تم الحضور الى عيادة الدكتورة سحر حيث انني حامل و كنت اعاني من الم في البطن وتم التعامل\nمعي من قبل الطبيبة باسلوب غير لائق وعدم تقدير للمريض عند سماعھ ولم يتم اعطائي حل للمشكلة وكانت غير\nمتعاونة ","On January 25, 2023, I went to Dr. Sahar's clinic because I was pregnant and suffering from abdominal pain. The doctor treated me inappropriately and showed a lack of respect for the patient when listening to me. She did not provide a solution to the problem and was uncooperative.",null,"Patient",{"$nulls":26},"Support Services ",2,{"$f":"CG49/CG50","v":{"v":0.08333333333333333,"d":"8.33%"}}]
[null,48,831,1748703,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-01-30T20:15:00","تهاني عبدالله القرني","More than 72 Hours","2023-01-29","5:34:00P M","تهاني عبدالله القرني","2023-01-30","20:15:00","2023-01-30","18:20:00","تهاني عبدالله القرني","2023-01-30","20:16:00","تهاني عبدالله القرني",6.944444467080757E-4,"2023-01-31","17:38:00","تهاني عبدالله القرني",0.890277777776646,"2023-02-04","09:10:00","تهاني عبدالله القرني",3.647222222221899,"2023-02-05","09:11:00","تهاني عبدالله القرني","The complaint was escalated due to the department's failure to respond",5.538194444445253,{"$nulls":3},-44956.84444444445,"2023-02-01","11:03:00",1.6159722222218988,"2023-02-01","11:03:00","تهاني عبدالله القرني",1.6159722222218988,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.6.Treatment delay","بتاريخ 28 يناير 2023م تم انتظاري لدى قسم الصيدليھ ساعھ و عشر دقايق ولم يصل رقمي وبعدما توجهت للمدير\nالاداري وتم مساعدتي وصرف لي الادويھ مما ادى االى استيائي الشديد بانتظاري لاكثر من ساعھ لصرف الادوية ","On January 28, 2023, I waited at the pharmacy for one hour and ten minutes without my number being called. After approaching the administrative manager, I was assisted and my medication was dispensed, which greatly upset me as I had to wait for more than an hour to receive my medication.\n",null,"Patient",{"$nulls":26},"Total",{"$f":"CG46+CG47+CG48+CG49","v":24},{"$f":"CH46+CH47+CH48+CH49","v":{"v":1,"d":"100%"}}]
[null,49,832,1387136,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الصدرية","2023-01-30T20:54:00","تهاني عبدالله القرني","More than 72 Hours","2023-01-29","21:05:00","تهاني عبدالله القرني","2023-01-30","20:54:00","2023-01-30","20:53:00","تهاني عبدالله القرني","2023-01-30","20:55:00","تهاني عبدالله القرني",6.944444467080757E-4,"2023-01-31","17:39:00","تهاني عبدالله القرني",0.8638888888890506,"2023-02-04","09:11:00","تهاني عبدالله القرني",3.647222222221899,"2023-02-07","12:48:00","تهاني عبدالله القرني","The complaint was escalated due to the department's failure to respond",7.661805555551837,{"$nulls":3},-44956.87152777778,null,null,-44956.87152777778,{"$nulls":3},-44956.87152777778,null,"DR. AHMED MOHAMMED FARRAJ JAMALADDIEN","Management complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis","تمت زيارة الدكتور احمد وتم شرح لھ مشكلة زوجتي حين راجعت مستشفى سابقا وابلغونا بوجود التهااب حاد في الرئة\nووجود حرارة في الجسم وتمت مشاهدة صورة الاشعة للصدر المرسلة من المستوصف وأفاد الطبيب احمد بأن الرئة\nسليمة لايوجد بها مشكلة إنما المشكلة في من المريء(أكاليزيا) علما أن مشكلة المريء قديمة تم عمل اشعة مقطعية\nً\nوبعد مشاهدة الطبيب للصورة أصر بإفادتھ أن الرئة سليمة وتم صرف دواء لتخفيف السعال ودواء للحساسية علما أن الطبيب أحمد لم يفحص المريضة سريريا فقط اكتفى بمشاهدة الصور ازدات حالة المريضھ سوء و تعاني من ألم شديد في الصدر من جهة اليمين تم اسعاف زوجتي الى قسم الطوارىء وتم تشخيصها سريريا من قبل طبيبة الطوارىء\nبألتهاب حاد بالفص الأيمن من الرئة وهذا ما أكدتھ الصور و النتائج المخبيرية لاحقا بإصابتها بجرثومة (LEGIONELLA\nPNEUMOPHILA) ولا علاقة (الأكاليزيا) بذلك وبناء عليه ذلك تم تنويم المريضة اريع ايام ","Dr. Ahmed was visited and the issue of the bottle was explained to him. He had previously been to the hospital and informed us of a severe lung infection and a fever. The chest x-ray image sent from the clinic was reviewed by Dr. Ahmed. The x-ray was normal and showed no problem, except for an esophageal issue (acidosis). It should be noted that a CT scan was performed to address the intermediate larval issue.\nAfter reviewing the images, the doctor insisted that the lungs were healthy and prescribed cough suppressant and allergy medication. It's worth noting that Dr. Ahmed did not conduct a clinical examination; he only reviewed the images. The patient's condition worsened, and she experienced severe pain in the right side of her chest. My wife was rushed to the emergency room and clinically diagnosed by the emergency room physician.\nShe presented with acute inflammation of the right lobe of the lung, which was later confirmed by imaging and laboratory results indicating infection with Legionella pneumophila. Achalasia was unrelated. Consequently, the patient was hospitalized for four days.\n",null,"Patient"]
[null,50,817,30086592,"مجلس الضمان الصحي","التنويم","الطبي","تنويم الأطفال","2023-01-31T11:30:00","امال القحطاني","24 Hours","2023-01-26","10:40:00","امال القحطاني","2023-01-31","11:30:00",{"$nulls":3},"2023-01-31","11:30:00","تهاني عبدالله القرني",0,{"$nulls":3},-44957.479166666664,{"$nulls":3},0,{"$nulls":4},-44957.479166666664,{"$nulls":3},-44957.479166666664,null,null,-44957.479166666664,"2023-01-26","11:25:00","امال القحطاني",-5.0034722222189885,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff communication","5.1.2.Poor provider-patient communication","تم نقل الطفلھ لقسم التنوبم وبعد عمل تحاليل والفحوصات تم طلب الخروج من قبل قسم التنويم وتم التوججھ\nلقسم الطوارى والتحدث مع المدير المناوب للتعاون معي تم اخباري من قبلھ بالخروج وتم طلب الشرطھ واكمال\nاجراءات الخروج من قبل قسم التنويم حيث لم يتم شرح الحالھ كما يجب ","The child was transferred to the inpatient ward. After tests and examinations, the ward requested her discharge. I went to the emergency department and spoke with the on-duty manager, who informed me of the discharge. The police were called, and the discharge procedures were completed by the inpatient ward, as the case was not explained properly.\n",null,"Hospital"]
[null,51,840,30106720,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2023-01-31T13:41:00","تهاني عبدالله القرني","24 Hours","2023-01-30","13:24:00","تهاني عبدالله القرني","2023-01-31","13:41:00","2023-01-31","13:42:00","تهاني عبدالله القرني","2023-01-31","13:42:00","تهاني عبدالله القرني",6.9444443943211809E-4,{"$nulls":3},-44957.57083333333,{"$nulls":3},0,{"$nulls":4},-44957.57083333333,{"$nulls":3},-44957.57083333333,"2023-02-01","11:03:00",0.8895833333372138,"2023-02-01","11:03:00","تهاني عبدالله القرني",0.8895833333372138,null,"YOUSEF","Relationship complaints ","6. Humanness / Caring","6.4.Consent","6.4.2.No/Invalid consent obtained","تم دخول المريض الى الطوارئ انقاذ حياة وتم عمل الاجراءات اللازمة وحين موعد خروج المريض تم حضور الموظف\nيوسف الى المريض وابلاغھ ان التامين لم يتم الموافقة على جزء من الطلب ويجب دفع 45الف او التوقيع على الكمبيالة\nحيث ان الموظف طلب عدم استجابة التمريض للمريض لرفض المريض بالدفع والتوقيع وتم ابلاغھ بانھ سيتم حجزه","The patient was admitted to the emergency room for life-saving treatment, and the necessary procedures were performed. When it was time for the patient's discharge, an employee named Youssef approached him and informed him that the insurance had not approved part of the claim and that he must either pay 45,000 or sign a promissory note. The employee instructed the nursing staff not to attend to the patient because the patient refused to pay and sign, and he was informed that he would be detained.\n",null,"Patient"]
[null,52,841,30236197,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-01-31T14:33:00","تهاني عبدالله القرني","24 Hours","2023-01-30","13:42:00","تهاني عبدالله القرني","2023-01-31","14:33:00",{"$nulls":3},"2023-01-31","14:34:00","تهاني عبدالله القرني",6.944444467080757E-4,{"$nulls":3},-44957.606944444444,{"$nulls":3},0,{"$nulls":4},-44957.606944444444,{"$nulls":3},-44957.606944444444,"2023-02-01","16:43:00",1.0895833333343035,"2023-02-01","16:43:00","امال القحطاني",1.0895833333343035,null,null,"Relationship complaints ","6. Humanness / Caring","6.4.Consent","6.4.2.No/Invalid consent obtained","تم عمل اجراء عملية بتاريخ 27 نوفمبر2022م وتم الموافقة عليھ من قبل التامين ولكن تم ابلاغي من قبل المسشتفى\nبعدم موافقة التامين على الاجراء ويجب دفع مبلغ مايقارب 5200 ريال ","A procedure was performed on November 27, 2022, and was approved by the insurance. However, the hospital informed me that the insurance did not approve the procedure and that I would have to pay approximately 5200 riyals.\n",null,"Patient"]
[null,53,842,30167647,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-01-31T16:35:00","تهاني عبدالله القرني","24 Hours","2023-01-31","16:20:00","تهاني عبدالله القرني","2023-01-31","16:35:00",{"$nulls":3},"2023-01-31","16:36:00","تهاني عبدالله القرني",6.944444467080757E-4,{"$nulls":3},-44957.691666666666,{"$nulls":3},0,{"$nulls":4},-44957.691666666666,{"$nulls":3},-44957.691666666666,"2023-01-31","16:55:00",0.013194444443797693,"2023-01-31","16:55:00","امال القحطاني",0.013194444443797693,null,null,"Management complaints","5. Communication","2.3.Skills and \nConduct","6.4.1.Consent not explained","تم التوجھ لقسم الموافقات وتم رفض استقبالي واخباري بعدم تفعيل التأمين لدى مستشفى ااحمادي ولم يتم الشرح\nوالتوضيح لي من قبلهم ","I went to the approvals department but was refused admission and told that my insurance wasn't activated at Al-Ahmadi Hospital. No explanation or clarification was provided.\n",null,"Patient"]
[null,54,826,30011107,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2023-01-31T17:43:00","تهاني عبدالله القرني","More than 72 Hours","2023-01-29","13:28:00","تهاني عبدالله القرني","2023-01-31","17:43:00","2023-01-30","18:30:00","تهاني عبدالله القرني","2023-01-31","17:43:00","تهاني عبدالله القرني",0,{"$nulls":3},-44957.73819444444,{"$nulls":3},0,{"$nulls":4},-44957.73819444444,{"$nulls":3},-44957.73819444444,"2023-01-31","22:16:00",0.18958333333284827,"2023-02-04","09:18:00","تهاني عبدالله القرني",3.649305555554747,10308,"DR. EHOUD AHMED AHMED ELSANDAROUSY","Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","1.1.Miscommunication with Patient","تم الحضور لعمل جلسة العلاج الطبيبعي حيث تم البدأ في اجراءات العلاج الطبيعي دون شرح الخطة العلاجية وفي كل\nمره اسألها عن الجهاز وعن الخطة تنفعل ولم يتم التوضيح لي بشكل كامل وتم رفض تكملة العلاج لديها حيث تم\nانفعالها بسبب رفضي وابلغتها بانھ تم الاطلاع على ملفي لذلك لا ترديني ان اسال عن تفاصيل الخطة العلاجيھ ","I attended a physical therapy session where the treatment began without explaining the treatment plan. Every time I asked about the equipment or the plan, she became agitated and didn't explain anything fully. I refused to continue the treatment with her because she became upset by my refusal. I told her that she had reviewed my file and therefore didn't want me to ask about the details of the treatment plan.\n",null,"Patient"]
[null,55,828,30223782,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-01-31T17:50:00","تهاني عبدالله القرني","More than 72 Hours","2023-01-29","16:18:00","تهاني عبدالله القرني","2023-01-31","17:50:00","2023-01-29","18:29:00","تهاني عبدالله القرني","2023-01-31","17:51:00","تهاني عبدالله القرني",6.944444467080757E-4,"2023-02-04","09:15:00","تهاني عبدالله القرني",3.641666666662786,{"$nulls":3},-44961.385416666664,{"$nulls":4},-44957.74375,{"$nulls":3},-44957.74375,null,null,-44957.74375,"2023-02-06","09:29:00","تهاني عبدالله القرني",5.651388888887595,13662,"MAMDOUH MATAR HASSAN ALAMRI","Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","1.1.Miscommunication with Patient","تم انتظاري مايقارب ساعة لاستلام الموافقة من التأمين، أذهب للموظف وفور وقوفي عند مكتبھ يقوم باستلام مكالمة\nهاتفية على جوالھ يتحدث فيها مع الطرف الآخر ولم يتم تقدير وقوفي أمامھ رغم فترة الإنتظار، وتم ذهابي الى الموظفة\nالتي بجانبھ لإنهاء الإجراء","I waited for almost an hour to receive approval from the insurance company. I went to the employee, and as soon as I stood at his desk, he took a phone call on his mobile, speaking with the other party. He didn't acknowledge my waiting time, and I was then directed to the employee next to him to complete the procedure.\n",null,"Patient"]
[null,56,829,932283,"مراجع","العيادات الخارجية","الطبي","فني فحص النظر","2023-01-31T18:08:00","تهاني عبدالله القرني","More than 72 Hours","2023-01-29","16:48:00","تهاني عبدالله القرني","2023-01-31","18:08:00","2023-01-30","18:29:00","تهاني عبدالله القرني","2023-01-31","18:08:00","تهاني عبدالله القرني",0,{"$nulls":3},-44957.75555555556,{"$nulls":3},0,{"$nulls":4},-44957.75555555556,{"$nulls":3},-44957.75555555556,"2023-02-01","21:49:00",1.1534722222204437,"2023-02-04","09:16:00","تهاني عبدالله القرني",3.6305555555518367,null,null,"Clinical complaints","6. Humanness / Caring","1.5.Diagnosis","1.5.1.Errors in diagnosis","تم اخذ قياسات النظر من قبل فنية قياس النظر وتم اعطاي القياسات وتم توجيه لتفصيل النظارات واستخدامها\nمما ادى للصداع والم وشرار وحرقان فالعين وعدم الارتياح و اتضح عند عودتي الى مسؤول النظارات ان القياسات\nالتي تم عملها من قبل فنية الفحص غير صحيحة فأضطررت الى اخذ قياسات جديده وعدسات جديده وتم دفع 625\nريال نسبة تحمل ","My vision was measured by an optician, and I was given the measurements and instructed to have glasses made and used.\n\nThis resulted in headaches, pain, burning, and discomfort in my eyes. Upon returning to the optician, it became clear that the measurements taken by the optician were incorrect. I was forced to have new measurements taken and new lenses, and I paid 625 riyals as a co-payment.",null,"Patient"]
[]
[]
["1st Half",18,null,"MOH",8,{"$f":"E61/E65","v":{"v":0.14285714285714285,"d":"14%"}},null,"Medical",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",null,"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول"]
["2nd Half",38,null,"CCHI",8,{"$f":"E62/E65","v":{"v":0.14285714285714285,"d":"14%"}},null,"وحدة العناية المركزة",1,null,"ابرار الشمري",1,{"$f":"L62/L65","v":{"v":0.017857142857142856,"d":"1.79%"}},9,1,2,7,{"$f":"L62","v":1},null,"امال القحطاني",5,{"$f":"U62/Y65","v":{"v":0.09615384615384616,"d":"9.62%"}},12,{"$f":"W62/Y65","v":{"v":0.23076923076923078,"d":"23.08%"}},{"$f":"W62+U62","v":17},null,9,null,1,2,"امال القحطاني",{"$nulls":10},"Medical",null,"Average"]
[{"$nulls":3},"Patients",24,{"$f":"E63/E65","v":{"v":0.42857142857142855,"d":"43%"}},null,"تنويم النساء والولاده",1,null,"امال القحطاني",19,{"$f":"L63/L65","v":{"v":0.3392857142857143,"d":"33.93%"}},9,1,2,7,{"$f":"L63","v":19},null,"تهاني القرني",19,{"$f":"U63/Y65","v":{"v":0.36538461538461536,"d":"36.54%"}},15,{"$f":"W63/Y65","v":{"v":0.28846153846153844,"d":"28.85%"}},{"$f":"U63+W63","v":34},null,null,1,null,6,"تهاني عبدالله القرني",{"$nulls":10},"وحدة العناية المركزة",1,{"$f":"AVERAGE(AS63:AU63)","v":0.01},0.02,0]
["Total",{"$f":"B61+B62","v":56},null,"Patient’s relatives",16,{"$f":"E64/E65","v":{"v":0.2857142857142857,"d":"29%"}},null,"عيادات الجلديه",2,null,"تهاني عبدالله القرني",36,{"$f":"L64/L65","v":{"v":0.6428571428571429,"d":"64.29%"}},10,4,5,17,{"$f":"L64","v":36},null,"ابرار الشمري",null,{"$f":"U64/Y65","v":{"v":0,"d":"0.00%"}},1,{"$f":"W64/Y65","v":{"v":0.019230769230769232,"d":"1.92%"}},{"$f":"U64+W64","v":1},{"$nulls":16},"تنويم النساء والولاده",1,{"$f":"AVERAGE(AS64:AU64)","v":8.01},null,8.01]
[{"$nulls":3},"Total",{"$f":"E61+E62+E63+E64","v":56},{"$f":"F61+F62+F63+F64","v":{"v":0.9999999999999999,"d":"100.00%"}},null,"جراحه الانف واذن وحنجره",1,null,"Total",{"$f":"SUM(L62:L64)","v":56},{"$f":"SUBTOTAL(9,M62:M64)","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,N62:N64)","v":28},{"$f":"SUBTOTAL(9,O62:O64)","v":6},9,31,56,null,"Total",{"$f":"SUM(U62:U64)","v":24},{"$f":"V62+V63+V64","v":{"v":0.4615384615384615,"d":"46.15%"}},{"$f":"W62+W63+W64","v":28},{"$f":"X62+X63+X64","v":{"v":0.5384615384615384,"d":"53.85%"}},{"$f":"Y62+Y63+Y64","v":52},{"$nulls":16},"عيادات الجلديه",2,{"v":0,"d":"0.00"},0,0]
[{"$nulls":3},"In-Patient",17,{"$f":"E66/E69","v":{"v":0.30357142857142855,"d":"30%"}},null,"عيادات الجهاز الهضمي والمناظير",1,{"$nulls":15},{"$f":"X65+V65","v":{"v":1,"d":"100.00%"}},{"$nulls":16},"جراحه الانف واذن وحنجره",1,{"v":0,"d":"0.00"},0]
[{"$nulls":3},"Out-Patient",30,{"$f":"E67/E69","v":{"v":0.5357142857142857,"d":"54%"}},null,"فني تخطيط المخ والاعصاب",1,{"$nulls":17},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":10},"عيادات الجهاز الهضمي والمناظير",1,{"v":0,"d":"0.00"},0]
[{"$nulls":3},"ER",9,{"$f":"E68/E69","v":{"v":0.16071428571428573,"d":"16%"}},null,"عيادات جراحه العظام",1,{"$nulls":17},15,null,4,4,"امال القحطاني",{"$nulls":10},"فني تخطيط المخ والاعصاب",1,0.09,0.09]
[{"$nulls":3},"Total",{"$f":"E66+E67+E68","v":56},{"$f":"F66+F68+F67","v":{"v":1,"d":"100.00%"}},null,"فني فحص النظر",1,{"$nulls":18},1,6,null,"تهاني عبدالله القرني",{"$nulls":10},"عيادات جراحه العظام",1,0.17,0.17]
[{"$nulls":3},"Medical",26,{"$f":"E70/E74","v":{"v":0.4642857142857143,"d":"46%"}},null,"عيادات النساء والولادة",1,{"$nulls":32},"فني فحص النظر",1,1.14,1.14]
[{"$nulls":3},"Admin",22,{"$f":"E71/E74","v":{"v":0.39285714285714285,"d":"39%"}},null,"عيادات الصدريه",2,{"$nulls":32},"عيادات النساء والولادة",1,1.98,1.98]
[{"$nulls":3},"Nursing",5,{"$f":"E72/E74","v":{"v":0.08928571428571429,"d":"9%"}},null,"العلاج الطبيعي",1,{"$nulls":32},"عيادات الصدريه",2,{"v":0,"d":"0.00"},0,0]
[{"$nulls":3},"Support Services",3,{"$f":"E73/E74","v":{"v":0.05357142857142857,"d":"5%"}},null,"Grand Total",{"$f":"SUM(I62:I72)","v":13},{"$nulls":32},"العلاج الطبيعي",1,0.18,0.18]
[{"$nulls":3},"Total",{"$f":"E70+E71+E72+E73","v":56},{"$f":"F70+F71+F72+F73","v":{"v":1,"d":"100%"}},{"$nulls":20},"Total Escalated",9,{"$nulls":13},"Total",null,{"$f":"SUM(AR63:AR73)","v":11.58}]
[{"$nulls":26},"Total Closed",15]
[{"$nulls":7},"Non-Medical"]
[{"$nulls":7},"قسم الموافقات الطبية",8]
[{"$nulls":7},"قسم التقارير الطبية",1]
[{"$nulls":7},"قسم المالية",3]
[{"$nulls":7},"قسم المواعيد",1,{"$nulls":32},"Non-Medical",null,"Average"]
[{"$nulls":7},"المدير المناوب",2,{"$nulls":32},"اداره التنويم",null,{"$f":"AVERAGE(AS81:AU81)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":7},"استقبال العيادات الخارجية",2,{"$nulls":32},"قسم الموافقات الطبية",null,{"$f":"AVERAGE(AS82:AU82)","v":{"v":0,"d":"0.00"}},0]
[{"$nulls":7},"اداره التنويم",4,{"$nulls":32},"قسم التقارير الطبية",null,{"$f":"AVERAGE(AS83:AU83)","v":1.01},1.01]
[{"$nulls":7},"قسم السنترال",1,{"$nulls":32},"قسم المالية",null,{"v":0.3233333333333333,"d":"0.32"},0,0.09,0.88]
[{"$nulls":7},"Grand Total",{"$f":"SUM(I77:I84)","v":22},{"$nulls":32},"قسم المواعيد",null,{"v":0,"d":"0.00"},0]
[{"$nulls":41},"المدير المناوب",null,{"v":13.725,"d":"13.73"},26.23,1.22]
[{"$nulls":41},"استقبال العيادات الخارجية",null,{"v":0,"d":"0.00"},0]
[{"$nulls":7},"Nursing",{"$nulls":33},"قسم السنترال",null,{"v":0,"d":"0.00"},0,0]
[{"$nulls":7},"تمريض العيادات الخارجية",1,{"$nulls":32},"Total",null,{"$f":"SUM(AR82:AR88)","v":15.058333333333334}]
[{"$nulls":7},"تمريض قسم الإفاقة",1]
[{"$nulls":7},"تمريض الطوارئ",1]
[{"$nulls":7},"تمريض التخدير",1]
[{"$nulls":7},"تمريض العيادات الخارجيه",1]
[{"$nulls":7},"تمريض تنويم الاطفال",1,{"$nulls":32},"Nursing",null,"Average"]
[{"$nulls":7},"Grand Total",{"$f":"SUM(I89:I94)","v":6},{"$nulls":32},"تمريض العيادات الخارجية",1,{"$f":"AVERAGE(AS95:AU95)","v":{"v":0,"d":"0.00"}},0]
[{"$nulls":41},"تمريض قسم الإفاقة",1,{"$f":"AVERAGE(AS96:AU96)","v":0.22},0.22]
[{"$nulls":41},"تمريض الطوارئ",1,{"v":0,"d":"0.00"},0]
[{"$nulls":7},"Support Services",{"$nulls":33},"تمريض التخدير",1,{"v":0,"d":"0.00"},0]
[{"$nulls":7},"المطبخ",2,{"$nulls":32},"تمريض العيادات الخارجية",1,3.14,3.14]
[{"$nulls":7},"النظافه",1,{"$nulls":32},"تمريض تنويم الاطفال",1,{"$f":"AVERAGE(AS100:AU100)","v":0.09},0.09]
[{"$nulls":7},"Grand Total",{"$f":"SUM(I99:I100)","v":3},{"$nulls":32},"Total",null,{"$f":"SUM(AR95:AR100)","v":3.45}]
[]
[]
[]
[]
[{"$nulls":41},"Support Services",null,"Average"]
[{"$nulls":41},"المطبخ",2,{"$f":"AVERAGE(AS107:AU107)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":41},"النظافه",1,{"$f":"AVERAGE(AS108:AU108)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":41},"Total",null,{"$f":"SUM(AR107:AR108)","v":{"$error":"#DIV/0!"}}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,887,30246056,"وزارة الصحة","التنويم","الإداري","قسم المالية","2023-01-19T15:17:00","ابرار الشمري","24 Hours",{"$nulls":8},"2023-09-02","15:28:00",null,{"$f":"(U3+T3)-(P3+O3)","v":45171.64444444444},{"$nulls":3},{"$f":"(Y3+X3)-(U3+T3)","v":-45171.64444444444},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":0},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45171.64444444444},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45171.64444444444},null,null,{"$f":"(AP3+AO3)-(U3+T3)","v":-45171.64444444444},{"$nulls":3},{"$f":"(AS3+AR3)-(U3+T3)","v":-45171.64444444444},null,null,"Management complaints","3. Institutional Issues","4.Finance and\n Billing","3.4.3.Calculate Additional amount","تم عمل عمليه تبديل مفاصل بمبلغ 75 الف ريال والمستشفى الان يطالب بدفع مبلغ 15 الف ريال لدخول الوالد في العناية المركزة بعد العملية حي لم يتم ابلاغنا بالخطة العلاجيه واحتمال زيادة المبلغ . ","Joint replacement surgery was performed for 75,000 riyals, and the hospital is now demanding payment of 15,000 riyals for my father's admission to intensive care after the surgery, as we have not been informed of the treatment plan and the possibility of an increase in the amount.",null,"Patient",{"$nulls":4},845,1595072,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-01T15:59:00","امال القحطاني","More than 72 Hours",null,null,887,30246056,"وزارة الصحة","التنويم","الإداري","قسم المالية","2023-01-19T15:17:00","ابرار الشمري","24 Hours",null,null,856,1149493,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-02-02T19:21:00","امال القحطاني","48 Hours",null,null,846,1763712,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-01T20:18:00","امال القحطاني","24 Hours"]
[null,2,845,1595072,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-01T15:59:00","امال القحطاني","More than 72 Hours","2023-02-01","15:38:00","امال القحطاني","2023-02-01","15:59:00",{"$nulls":3},"2023-02-01","16:00:00","امال القحطاني",{"$f":"(U4+T4)-(P4+O4)","v":6.9444443943211809E-4},"2023-02-04","18:58:00","امال القحطاني",3.12361111111386,{"$nulls":3},-44961.79027777778,{"$nulls":4},-44958.666666666664,{"$nulls":3},-44958.666666666664,"2023-02-12","21:32:00",11.230555555557657,"2023-02-12","21:32:00","ابرار الشمري",11.230555555557657,null,null,"Relationship complaints ","6. Humanness / Caring","6.4.Consent","6.4.2.No/Invalid consent obtained","تم ارسال طلب من قبل شركة التأمين الى قسم الموافقات ليتم كتابة معلومات اضافيھ من قبل الطبيب المعالج تخص\nحالة المريضھ حيث لم يتم الرد من قبل القسم على ذلك ولم يتم افادتنا علما ان حالھ المريضھ غير مستقره وتستدعي\nاتخاذ الاجراءات باسرع وقت ","A request was sent by the insurance company to the approval department for the treating physician to write additional information regarding the patient. The patient has not responded to this request, and we have not been informed, even though her condition is unstable and requires immediate attention.\n",null,"Patient",{"$nulls":4},860,30249807,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-04T15:00:00","امال القحطاني","24 Hours",null,null,848,30007356,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-02-02T13:39:00","امال القحطاني","24 Hours",null,null,847,30244275,"مراجع","التنويم","التمريض","تمريض وحدة العناية المركزة - أطفال","2023-02-04T10:08:00","تهاني عبدالله القرني","More than 72 Hours",null,null,849,30240627,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2023-02-02T15:41:00","امال القحطاني","48 Hours"]
[null,3,846,1763712,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-01T20:18:00","امال القحطاني","24 Hours","2023-02-01","7:23:oo pm","امال القحطاني","2023-02-01","20:18:00","2023-02-02","19:40:00","امال القحطاني","2023-02-01","20:18:00","امال القحطاني",0,{"$nulls":3},-44958.84583333333,{"$nulls":3},0,{"$nulls":4},-44958.84583333333,"2023-02-02","19:49:00","امال القحطاني",0.9798611111109494,null,null,-44958.84583333333,{"$nulls":3},-44958.84583333333,null,null,"Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication"," حاولت الاتصال بقسم الموافقات و مدير قسم الموافقات و حتى المدير المناوب لأكثر من 10 مرات على مدار\nاكثر من يوم و لم يتم الرد على الاتصال ولا أي مرة .","I tried contacting the approvals department, the approvals manager, and even the on-duty manager more than 10 times over the course of more than a day, and no one answered my calls even once.",null,"Patient",{"$nulls":4},868,1774163,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-02-05T14:07:00","تهاني عبدالله القرني","24 Hours",null,null,850,0,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2023-02-02T16:44:00","امال القحطاني","48 Hours",null,null,864,30159292,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-02-05T18:49:00","امال القحطاني","More than 72 Hours",null,null,891,1169619,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2023-02-11T14:08:00","ابرار الشمري","More than 72 Hours"]
[null,4,848,30007356,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-02-02T13:39:00","امال القحطاني","24 Hours","2023-02-02","13:39:00","امال القحطاني","2023-02-02","13:39:00",{"$nulls":3},"2023-02-02","13:39:00","امال القحطاني",0,{"$nulls":3},-44959.56875,{"$nulls":3},0,{"$nulls":4},-44959.56875,{"$nulls":3},-44959.56875,"2023-02-02","16:21:00",0.11250000000291038,"2023-02-02","16:21:00","امال القحطاني",0.11250000000291038,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.7.Sick leave issues","لم يتم رفع الاجازه على المنصة الصحيحة .","The leave request was not uploaded to the correct platform.\n",null,"Patient",{"$nulls":4},877,30222839,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-02-08T13:01:00","تهاني عبدالله القرني","24 Hours",null,null,851,30249729,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-02-06T17:25:00","امال القحطاني","More than 72 Hours",null,null,896,30249228,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-12T11:32:00","تهاني عبدالله القرني","48 Hours",null,null,889,30251798,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2023-02-12T19:16:00","امال القحطاني","More than 72 Hours"]
[null,5,849,30240627,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2023-02-02T15:41:00","امال القحطاني","48 Hours","2023-02-02","15:35:00","امال القحطاني","2023-02-02","15:41:00","2023-02-02","19:42:00","امال القحطاني","2023-02-02","16:00:00","امال القحطاني",0.013194444443797693,{"$nulls":3},-44959.666666666664,{"$nulls":3},0,{"$nulls":4},-44959.666666666664,{"$nulls":3},-44959.666666666664,"2023-02-04","18:52:00",2.1194444444481633,"2023-02-04","18:52:00","امال القحطاني",2.1194444444481633,null,null,"Management complaints","4. Accessibility","3.Delays","4.3.6.Treatment delay","بعد الموافقھ على الخروج عدم تسليم الادوية والاجبار على الانتظار ٦ ساعات ","After agreeing to leave, the medication was not delivered and the patient was forced to wait for 6 hours.\n",null,"Patient",{"$nulls":4},893,30190914,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-09T16:38:00","تهاني عبدالله القرني","72 Hours",null,null,882,30023730,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-02-08T12:05:00","ابرار الشمري","48 Hours",null,null,886,1296726,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-02-12T15:10:00","ابرار الشمري","More than 72 Hours",null,null,897,30247131,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الختان","2023-02-13T12:27:00","تهاني عبدالله القرني","72 Hours"]
[null,6,850,0,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2023-02-02T16:44:00","امال القحطاني","48 Hours","2023-02-02","16:44:00","امال القحطاني","2023-02-02","16:44:00",{"$nulls":3},"2023-02-02","16:44:00","امال القحطاني",0,{"$nulls":3},-44959.697222222225,{"$nulls":3},0,{"$nulls":4},-44959.697222222225,{"$nulls":3},-44959.697222222225,"2023-02-04","15:00:00",1.9277777777751908,"2023-02-04","15:00:00","امال القحطاني",1.9277777777751908,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.6.Lab results issues","تم رفع طلب تحاليل ماقبل الزواج وحصول تاخير بتقديم الخدمة واتضح وجود خطاء موظف ، وتمت الافادة انھ\nسوف يتم تعويضي واعادة اخذ العينة وفي اليوم التالي تم التواصل من المستشفى والافادة انھ لن يتم التعويض\nولايوجد خطاء من قبل مستشفى الحمادي ","I submitted a request for premarital testing, but there was a delay in service delivery. It turned out to be an employee error, and I was informed that I would be compensated and the sample would be retaken. However, the following day, I contacted the hospital and was informed that there would be no compensation and that there was no error on the part of Al Hammadi Hospital.\n",null,"Patient",{"$nulls":4},925,30251308,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-19T14:09:00","ابرار الشمري","24 Hours",null,null,883,1749141,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-02-09T13:48:00","ابرار الشمري","24 Hours",null,null,888,30069419,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-02-12T19:27:00","امال القحطاني","24 Hours",null,null,918,30001918,"ذوي المراجع","الطوارئ","الإداري","قسم الأمن","2023-02-18T13:01:00","تهاني عبدالله القرني","48 Hours"]
[null,7,856,1149493,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-02-02T19:21:00","امال القحطاني","48 Hours","2023-02-02","7:15:oo pm","امال القحطاني","2023-02-02","19:21:00","2023-02-02","19:41:00","امال القحطاني","2023-02-02","20:00:00","امال القحطاني",0.02708333333430346,{"$nulls":3},-44959.833333333336,{"$nulls":3},0,{"$nulls":4},-44959.833333333336,{"$nulls":3},-44959.833333333336,"2023-02-02","20:00:00",0,"2023-02-04","18:51:00","امال القحطاني",1.9520833333299379,null,null,"Management complaints","3. Institutional Issues","3.1.Administrative\nPolicies and\nProcedures","3.1.7.Non-compliance with visiting hours policy","وصلت المستشفي قبل موعدي حوالي ١٠.٦ وموعدي ١٥.٦ والان ١٨.٧ ومازلت لم ادخل ودخل عدة مرضى وخرجوا أكثر\nمن مرة نفس والممرضة ابلغني مرة إنهم انتظار ومرة إنهم يفكون الجبس وايضا حجزت عند نفس العيادة منذ حوالي\nأسبوعين والغوا معادي يوم السبت الماضي واضطررت للحجز اليوم ومازلت بالانظار الساعة إلا الان ٢٠.٧","I arrived at the hospital around 10:06 AM before my appointment, which was on 15:06 AM. Now it's 18:07 AM and I still haven't been seen. Several patients have been seen and seen more than once. The nurse told me once that they were waiting and another time that they were removing casts. I also booked an appointment at the same clinic about two weeks ago, and they canceled my appointment last Saturday. I had to book again today, and I'm still waiting. It's 20:07 AM now.\n",null,"Patient",{"$nulls":15},913,30235020,"وزارة الصحة","التنويم","الطبي","تنويم الأطفال","2023-02-15T16:49:00","ابرار الشمري","72 Hours",null,null,898,30252389,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-02-13T12:33:00","تهاني عبدالله القرني","72 Hours",null,null,920,30088984,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأنف والأذن والحنجرة (أطفال)","2023-02-18T16:48:00","ابرار الشمري","24 Hours"]
[null,8,847,30244275,"مراجع","التنويم","التمريض","تمريض وحدة العناية المركزة - أطفال","2023-02-04T10:08:00","تهاني عبدالله القرني","More than 72 Hours","2023-02-02","22:53:00","تهاني عبدالله القرني","2023-02-04","22:08:00","2023-02-04","22:08:00","تهاني عبدالله القرني","2023-02-04","22:09:00","تهاني عبدالله القرني",6.944444467080757E-4,"2023-02-06","09:30:00","تهاني عبدالله القرني",1.4729166666656965,"2023-02-07","12:34:00","تهاني عبدالله القرني",1.1277777777722804,"2023-02-08","21:52:00","تهاني عبدالله القرني","The complaint was escalated due to the department's failure to respond",3.9881944444423425,{"$nulls":3},-44961.92291666667,"2023-02-27","22:26:00",23.01180555555038,"2023-02-27","22:26:00","تهاني عبدالله القارني",23.01180555555038,null,null,"Clinical complaints","6. Humanness / Caring","3.Quality of Care",".1.Substandard clinical/nursing care","في ٢ فبراير ٢٠٢٣، لم تُركّب الممرضة القنية الوريدية بشكل صحيح لطفلي، مما أدى إلى تسرب الدم إلى السرير.\n\nكان ينزف، فاتصلتُ بمدير قسم الطوارئ الذي لاحظ خطأها، وقد أثّر هذا الخطأ على ضغط دمه.","on 2 feb2023, the nurse did not put the cannula very well for my baby. the blood is leaked to the bed\nand he was bleeding then I called the ER manager and he seen her mistake also this mistake affected\n.for his blood pressure",null,"Patient",{"$nulls":15},935,30112399,"وزارة الصحة","العيادات الخارجية","الطبي","بنك الدم","2023-02-21T13:42:00","تهاني عبدالله القرني","24 Hours",null,null,904,30162350,"مراجع","التنويم","الطبي","قسم التخدير","2023-02-13T19:00:00","امال القحطاني","48 Hours",null,null,911,30069197,"ذوي المراجع","الطوارئ","الإداري","مكتب التنويم","2023-02-21T11:10:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,9,860,30249807,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-04T15:00:00","امال القحطاني","24 Hours","2023-02-04","15:00:00","امال القحطاني",{"$nulls":5},"2023-02-04","16:00:00","امال القحطاني",44961.666666666664,{"$nulls":3},-44961.666666666664,{"$nulls":3},0,{"$nulls":4},-44961.666666666664,{"$nulls":3},-44961.666666666664,"2023-02-04","15:00:00",{"$f":"(AP11+AO11)-(U11+T11)","v":-0.04166666666424135},"2023-02-04","15:08:00","امال القحطاني",-0.03611111110512866,null,null,"Relationship complaints ","6. Humanness / Caring","6.4.Consent","6.4.2.No/Invalid consent obtained","لم يتم ارسال طلبات شركة التأمين ليتم الموافقة عليها ","The insurance company's requests have not been sent for approval.",null,"Patient",{"$nulls":15},954,1485008,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2023-02-28T12:39:00","ابرار الشمري","24 Hours",null,null,858,30250181,"مراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2023-02-13T19:56:00","امال القحطاني","More than 72 Hours",null,null,911,30069197,"ذوي المراجع","الطوارئ","التمريض","تمريض الطوارئ","2023-02-21T11:20:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,10,868,1774163,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-02-05T14:07:00","تهاني عبدالله القرني","24 Hours","2023-02-05","13:58:00","تهاني عبدالله القرني","2023-02-05","14:07:00",{"$nulls":3},"2023-02-05","14:07:00","تهاني عبدالله القرني",0,{"$nulls":3},-44962.58819444444,{"$nulls":3},0,{"$nulls":4},-44962.58819444444,{"$nulls":3},-44962.58819444444,"2023-02-05","16:55:00",0.11666666666860692,"2023-02-05","16:55:00","تهاني عبدالله القارني",0.11666666666860692,null,null,"Management complaints","3. Institutional Issues","4.Finance and\n Billing","3.4.3.Calculate Additional amount","نسبھ التحمل بالتامين 75 ريال تم دفع كشفيھ وتحاليل واشعھ فقط واخذ مني المستشفى 161 ريال","The insurance deductible is 75 riyals. I only paid for the consultation, tests, and X-rays, and the hospital charged me 161 riyals.",null,"Patient",{"$nulls":15},948,30245206,"وزارة الصحة","التنويم","الطبي","تنويم الباطنية","2023-03-01T13:50:00","تهاني عبدالله القرني","24 Hours",null,null,874,1414046,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-13T21:16:00","امال القحطاني","More than 72 Hours",null,null,928,30252911,"ذوي المراجع","الطوارئ","التمريض","تمريض الطوارى","2023-02-21T12:53:00","ابرار الشمري","More than 72 Hours"]
[null,11,864,30159292,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-02-05T18:49:00","امال القحطاني","More than 72 Hours","2023-02-04","18:08:00","امال القحطاني","2023-02-05","18:49:00","2023-02-05","17:39:00","امال القحطاني","2023-02-05","18:50:00","امال القحطاني",6.9444443943211809E-4,{"$nulls":3},-44962.78472222222,{"$nulls":3},0,{"$nulls":4},-44962.78472222222,{"$nulls":3},-44962.78472222222,"2023-02-13","20:40:00",8.076388888890506,"2023-02-13","20:40:00","امال القحطاني",8.076388888890506,null,"MOHAMMED","Management complaints","5. Communication","1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","تم الذهاب للاستقبال الباطنية لدى الموظف محمد وطلبت تسجيل اسعى لدى عيادة 77 للدكتور عادل حسامي فقام\nباخباري انها ليست عيادة الدكتور المذكور طلبت منھ النظر في ملفي ويتم تسجيلي عند عند نفس الطبيب في اخر زيارة لي\nحيث تم رفع الصوت علي من قبل الموظف ولم يكن متعاون علما انني مريض ويحق لي الاستفسار والسوال لم يكن لدي\nعلم بتغير العيادات ولم يكن هناك توضيح من قبلھ في بداية الامر ","I went to the internal medicine reception and spoke with employee Mohammed. I asked to be registered at clinic 77 for Dr. Adel Hossami, but he told me it wasn't the doctor's clinic. I asked him to look at my file and register me with the same doctor from my last visit.The employee raised his voice at me and was uncooperative, even though I am a patient and have the right to inquire and ask questions. I was unaware of the clinic change and there was no explanation from him initially.",null,"Patient",{"$nulls":26},853,30129164,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة التجميلية","2023-02-14T21:00:00","امال القحطاني","More than 72 Hours",null,null,928,30252911,"ذوي المراجع","التنويم","الطبي","تنويم الباطنية","2023-02-21T12:53:00","ابرار الشمري","48 Hours"]
[null,12,851,30249729,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-02-06T17:25:00","امال القحطاني","More than 72 Hours","2023-02-02","16:44:00","امال القحطاني","2023-02-06","17:25:00","2023-02-02","19:15:00","امال القحطاني","2023-02-06","17:25:00","امال القحطاني",0,"2023-02-04","18:53:00","امال القحطاني",-1.9388888888861402,"2023-02-05","17:31:00","امال القحطاني",0.9430555555518367,{"$nulls":4},-44963.725694444445,{"$nulls":3},-44963.725694444445,"2023-02-06","18:00:00",0.024305555554747116,"2023-02-06","18:00:00","امال القحطاني",0.024305555554747116,null,null,"Management complaints","3. Institutional Issues","3.Delays","3.7.6.Lab results issues","تم رفع طلب تحاليل ماقبل الزواج وكان كناك تاخير حيث تم الحضور والتحدث مع مدير العيادات وتم اخباري من قبلھ\nبوجود خطأ وسوف يتم تعويضي حيث قام بخدمتي وتوجيهي للمختبر وفي اليوم التالي تم التواصل معي بعدم وجود\nخطأ ولن يتم التعويض ","I submitted a request for premarital tests, but there was a delay. I went and spoke with the clinic manager, who informed me that there had been an error and that I would be compensated. He assisted me and directed me to the lab. The following day, I was contacted again and told that there was no error and that I would not be compensated.",null,"Patient",{"$nulls":26},895,30212972,"مراجع","التنويم","الطبي","قسم عمليات الولادة","2023-02-15T11:35:00","تهاني عبدالله القرني","More than 72 Hours",null,null,932,30047631,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-02-21T16:11:00","امال القحطاني","More than 72 Hours"]
[null,13,882,30023730,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-02-08T12:05:00","ابرار الشمري","48 Hours","2023-02-08","12:05:00","ابرار الشمري","2023-02-08","12:05:00",{"$nulls":3},"2023-02-08","12:05:00","ابرار الشمري",0,{"$nulls":3},-44965.50347222222,{"$nulls":3},0,{"$nulls":4},-44965.50347222222,{"$nulls":3},-44965.50347222222,"2023-02-09","12:50:00",1.03125,"2023-02-09","12:50:00","ابرار الشمري",{"$f":"(AS15+AR15)-(U15+T15)","v":1.03125},null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.7.Sick leave issues","لدي اجازة لمدة يوم وذلك بتاريخ 6/2/2023 ولاكن في منصة صحتي تظهر بتاريخ 7/2/2023","I have a day off on 6/2/2023, but on the Sehaty platform it shows as 7/2/2023",null,"Patient",{"$nulls":26},908,30125312,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-02-16T10:50:00","ابرار الشمري","More than 72 Hours",null,null,903,1809355,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-02-21T17:20:00","امال القحطاني","More than 72 Hours"]
[null,14,877,30222839,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-02-08T13:01:00","تهاني عبدالله القرني","24 Hours","2023-02-08","12:36:00","تهاني عبدالله القرني","2023-02-08","13:01:00",{"$nulls":3},"2023-02-08","13:02:00","تهاني عبدالله القرني",6.944444467080757E-4,{"$nulls":3},-44965.54305555556,{"$nulls":3},0,{"$nulls":4},-44965.54305555556,{"$nulls":3},-44965.54305555556,"2023-02-08","14:47:00",0.07291666666424135,"2023-02-08","14:47:00","تهاني عبدالله القارني",{"$f":"(AS16+AR16)-(U16+T16)","v":0.07291666666424135},null,null,"Relationship complaints ","6. Humanness / Caring","6.4.Consent","6.4.2.No/Invalid consent obtained","تم الحضور بتاريخ 5 فبراير 2022م الى المستشفى بموعد مجدول للولادة وليست طارئھ حيث تم دخولي الى قسم الطوارئ\nوتم التنويم ولم يتم رفع طلب الموافقھ لشركة التامين الى بعد الولادة بتاريخ 6 فبراير 2022م حيث تم رفض التامين\nالطلب لعدم وجود افصاح ولم يتم ابلاغي مسبقا بهذا ليكون لي الخيار بالذهاب الى مستشفى اخر بتكلفھ اقل","I arrived at the hospital on February 5, 2022, for a scheduled delivery appointment, not an emergency. I was admitted to the emergency department.\n\nI was admitted, and the insurance company's approval request was not submitted until after delivery on February 6, 2022. The insurance company rejected the request due to a lack of disclosure, and I was not informed of this beforehand, which would have given me the option to go to another hospital at a lower cost.",null,"Patient",{"$nulls":26},922,30245340,"مراجع","التنويم","التمريض","تمريض قسم عمليات الولادة","2023-02-19T17:18:00","تهاني عبدالله القرني","More than 72 Hours",null,null,879,30201270,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات المخ والأعصاب","2023-02-22T10:43:00","ابرار الشمري","More than 72 Hours"]
[null,15,883,1749141,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-02-09T13:48:00","ابرار الشمري","24 Hours","2023-02-09","12:29:00","ابرار الشمري","2023-02-09","13:48:00",{"$nulls":3},"2023-02-09","14:00:00","ابرار الشمري",0.008333333338669036,{"$nulls":3},-44966.583333333336,{"$nulls":3},0,{"$nulls":4},-44966.583333333336,{"$nulls":3},-44966.583333333336,"2023-02-09","13:49:00",-0.00763888889196096,"2023-02-09","13:49:00","ابرار الشمري",-0.00763888889196096,null,null,"Clinical complaints","5. Communication","5.2.Incorrect \nInformation","5.2.1.Deficient Information","تم صرف وصفة طبية وعند التوجيھ الى الصيدلية لصرفها تم افادتي بان سيتم صرفها في الفترة الصباحية .","A prescription was issued, and when I went to the pharmacy to fill it, I was informed that it would be filled in the morning.",null,"Patient",{"$nulls":26},929,1296428,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-02-21T10:57:00","تهاني عبدالله القرني","More than 72 Hours",null,null,928,30252911,"ذوي المراجع","التنويم","الطبي","قسم التغذية","2023-02-22T14:41:00","ابرار الشمري","48 Hours"]
[null,16,893,30190914,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-09T16:38:00","تهاني عبدالله القرني","72 Hours","2023-02-09","16:38:00","تهاني عبدالله القرني","2023-02-09","16:38:00",{"$nulls":3},"2023-02-09","16:38:00","تهاني عبدالله القرني",0,{"$nulls":3},-44966.69305555556,{"$nulls":3},0,{"$nulls":4},-44966.69305555556,{"$nulls":3},-44966.69305555556,"2023-02-11","16:49:00",2.007638888884685,"2023-02-11","16:49:00","تهاني عبدالله القارني",2.007638888884685,null,null,"Relationship complaints ","6. Humanness / Caring","6.4.Consent","6.4.2.No/Invalid consent obtained","يعاني طفلي من سوء امتصاص الغذاء و حساسيھ الحليب .. الطفل من عمر 3 اشهر استقر على حليب (DUO NAN (و\nكانت المستشفى تصرف حليب للطفل من عمرالثلاث اشهر الى عمر 11 شهر(موجود في التقارير القديمھ المرفقھ) و\nبعدها نفذ الحليب من المستشفى و عند التحويل الخارجي اصبح التأمين يرفض صرف الحليب بحجھ عدم وجود اي\nطلبات سابقھ الحليب .. وكانت المشفى لا ترسل نوعيھ الحليب الى التأمين او حتى ارسال تقارير الى التأمين .. والان الولد\nفي حالھ يرثى لها من سوء الامتصاص والحساسيھ و المغص و الاسهال .. تم عمل فحص للدم و البراز(في 31 يناير 2023)\nولم يتم ارسالھ الى التأمين ايضا من المشفى و التامين يستمر بالرفض بحجھ عدم الحاجھ ...لماذا يجب على المريض\nتحمل اخطاء المركز الصحي مع التامين.. الولد تعبان بهذا السبب يرجى المساعده .. مرفق تقارير الطفل المتوفره من\nصرف الحليب السابق والتحاليل القديمھ للحساسيھ الحليب","My child suffers from malabsorption and milk allergy. Since the age of 3 months, the child has been on (DUO NAN) milk, and the hospital used to prescribe milk for children from 3 months to 11 months (see attached old reports).After that, the hospital ran out of milk, and when an external transfer was made, the insurance company refused to provide milk, claiming there were no previous orders for it. The hospital was not sending the type of milk to the insurance company or even any reports to them.The boy is now in a deplorable state of malabsorption, allergies, colic, and diarrhea. Blood and stool tests were performed (on January 31, 2023), but the results were not sent to the insurance company by the hospital, and the insurance company continues to refuse, claiming it is unnecessary. Why should the patient...The health center's errors are covered by insurance. My son is unwell because of this. Please help. Attached are the child's available reports, including previous milk prescriptions and old milk allergy tests.",null,"Patient",{"$nulls":26},944,30174266,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-02-23T20:59:00","ابرار الشمري","More than 72 Hours",null,null,940,30046059,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-02-27T20:59:00","امال القحطاني","More than 72 Hours"]
[null,17,891,1169619,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2023-02-11T14:08:00","ابرار الشمري","More than 72 Hours","2023-02-11","12:16:00","ابرار الشمري","2023-02-11","14:16:00","2023-02-11","14:07:00","ابرار الشمري","2023-02-11","14:20:00","ابرار الشمري",2.7777777722803876E-3,"2023-02-12","15:08:00","تهاني عبدالله القرني",1.0333333333401242,"2023-02-13","14:21:00","تهاني عبدالله القرني",0.9673611111065838,{"$nulls":4},-44968.59722222222,{"$nulls":3},-44968.59722222222,"2023-02-15","12:27:00",3.921527777783922,"2023-02-15","12:27:00","ابرار الشمري",3.921527777783922,null,null,"Management complaints","3. Institutional Issues","3.1.Administrative\nPolicies and\nProcedures","3.1.4.Required Service not obtained","في 11 فبراير 2023، تم إدخال ابنتي إلى المستشفى، وكانت تعاني من الحمى والقيء، ومن الساعة 4 إلى 7 لم يستجب لي أحد من الممرضات عندما اتصلت بهن. كما كان هناك تأخير.\n","On 11 feb 2023, my daughter was admitted, she had fever and vomiting and from 4 to 7 no one from\n. the nurses response to me when i called them. also they was delay",null,"Patient",{"$nulls":26},947,20259069,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-02-27T11:23:00","ابرار الشمري","48 Hours",null,null,814,30248591,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2023-03-01T11:47:00","تهاني عبدالله القرني","72 Hours"]
[null,18,896,30249228,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-12T11:32:00","تهاني عبدالله القرني","48 Hours","2023-02-12","11:24:00","تهاني عبدالله القرني","2023-02-12","11:32:00","2023-02-12","12:04:00","تهاني عبدالله القرني","2023-02-12","12:05:00","تهاني عبدالله القرني",0.022916666661330964,"2023-02-13","09:47:00","تهاني عبدالله القرني",0.9041666666671517,{"$nulls":3},-44970.407638888886,{"$nulls":4},-44969.50347222222,{"$nulls":3},-44969.50347222222,"2023-02-14","10:58:00",1.953472222223354,"2023-02-14","10:58:00","تهاني عبدالله القارني",1.953472222223354,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault and \nHarassment","6.2.1.Inappropriate/aggressive behavior","في 12 فبراير 2023، تعرضتُ لمعاملة غير لائقة ووقحة من قِبل موظف قسم الموافقات، ولم تُقدَّم لي الخدمة المطلوبة. حيث تم ذهابي الى لمشرفه، و تُقدَّيم الخدمة لي.\n","On February 12, 2023, I was treated in an inappropriate and rude manner by the approvals employee, and the required service was not provided. The supervisor was notified, and the service was not provided",null,"Patient",{"$nulls":26},950,20259069,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2023-02-27T11:34:00","ابرار الشمري","More than 72 Hours"]
[null,19,886,1296726,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-02-12T15:10:00","ابرار الشمري","More than 72 Hours","2023-02-09","13:54:00","ابرار الشمري","2023-02-12","15:10:00","2023-02-11","13:29:00","ابرار الشمري","2023-02-11","13:30:00","ابرار الشمري",-1.0694444444452529,"2023-02-12","16:27:00","تهاني عبدالله القرني",1.1229166666671517,"2023-02-27","10:44:00","تهاني عبدالله القرني",14.761805555557657,"2023-03-07","18:08:00","تهاني عبدالله القرني","The complaint was escalated due to the department's failure to respond",24.193055555559113,"2023-03-08","11:38:00AM","امال القحطاني",{"$error":"#VALUE!"},null,null,-44968.5625,{"$nulls":3},-44968.5625,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","وصلتُ إلى موعدي في عيادة جراحة العمود الفقري في تمام الساعة السادسة مساءً بتاريخ 2 سبتمبر 2023، لكن لم يتم استقبالي. انتظرتُ لأكثر من ساعة. وعندما ذهبتُ إلى مكتب الاستقبال، أخبرني الموظف أن الطبيب منزله بعيد مما ادى الى استيائي .\n","I arrived at my appointment on 9/2/2023 at the Spine Surgery Clinic at 6:00 PM, but I wasn't admitted. I waited for over an hour. When I went to the clinic reception, the employee informed me that the doctor was away.\n",null,"Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":14},950,20259069,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-02-27T11:34:00","ابرار الشمري","More than 72 Hours"]
[null,20,889,30251798,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2023-02-12T19:16:00","امال القحطاني","More than 72 Hours","2023-02-09","18:16:00","امال القحطاني","2023-02-12","19:16:00","2023-02-12","17:46:00","ابرار الشمري","2023-02-12","19:17:00","ابرار الشمري",6.944444467080757E-4,"2023-02-12","19:21:00","ابرار الشمري",0.002777777779556345,"2023-02-13","20:42:00","امال القحطاني",1.0562500000014552,"2023-02-23","15:52:00","ابرار الشمري","The complaint was escalated due to the department's failure to respond",10.857638888890506,{"$nulls":3},-44969.80347222222,"2023-03-08","11:50:00",23.68958333333285,"2023-06-20","10:33:00","امال القحطاني",127.63611111111095,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.6.Lab results issues","تم حجز موعد تطهير لابني وطلب الدكتور تحاليل ماقبل التطهير . عندما ذهبت إلى المختبر، تأخرت بالدخول وانتظرت حوالي ساعة. وتم سحب العينة بطريقه خاطئه، وعندما وصلت في موعدي، أُبلغت بوجود مشكلة في العينة السابقة. حيث تم تأجيل الموعد لأخذ عينة جديدة.\n","I had a scheduled appointment for the lab, and the doctor requested pre-tests. When I went to the lab, I was late and waited for about an hour. The sample was taken incorrectly, and when I arrived for my appointment, I was told there was a problem with the previous sample. The appointment was postponed to take a new sample.\n",null,"Patient",{"$nulls":4},"تهاني القرني",3,{"$f":"BK22/BK24","v":{"v":1.5,"d":"150.00%"}},2,null,1,null,{"$f":"BK22","v":3},{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},915,1472014,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-02-27T13:17:00","تهاني عبدالله القرني","More than 72 Hours",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,21,888,30069419,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-02-12T19:27:00","امال القحطاني","24 Hours","2023-02-09","17:16:00","امال القحطاني","2023-02-12","19:27:00","2023-02-12","19:25:00","ابرار الشمري","2023-02-12","19:27:00","امال القحطاني",0,{"$nulls":3},-44969.81041666667,{"$nulls":3},0,{"$nulls":4},-44969.81041666667,{"$nulls":3},-44969.81041666667,"2023-02-13","19:19:00",0.9944444444408873,"2023-02-13","19:19:00","امال القحطاني",0.9944444444408873,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.7.Scheduling errors","تم تأكيد موعدي مع الدكتور عبد العزيز عدة مرات عبر الهاتف والرسائل النصية، وحضرت الموعد.\n\nوافادني بانه تم تعديل الموعد ليكون بتاخر بساعه عن الموعد المؤكد ","My appointment with Dr. Abdul Aziz was confirmed several times by phone and text message, and I attended.\n\nHe informed me that the appointment had been changed to be one hour later than the confirmed time.\n",null,"Patient",{"$nulls":4},"ابرار الشمري ",1,{"$f":"BK23/BK25","v":{"v":0.3333333333333333,"d":"33.33%"}},1,{"$nulls":3},{"$f":"BK23","v":1},{"$nulls":3},"تهاني القرني",2,{"$f":"BV23/BV26","v":{"v":0.2,"d":"20.00%"}},2,{"$nulls":3},{"$f":"BV23","v":2},{"$nulls":3},921,30051913,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-02-27T18:56:00","امال القحطاني","72 Hours",null,null,"امال القحطاني",6,{"$f":"CR23/CR26","v":{"v":0.35294117647058826,"d":"35.29%"}},1,1,null,4,{"$f":"CR23","v":6}]
[null,22,897,30247131,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الختان","2023-02-13T12:27:00","تهاني عبدالله القرني","72 Hours","2023-02-12","11:42:00","تهاني عبدالله القرني","2023-02-13","12:27:00","2023-02-12","12:59:00","تهاني عبدالله القرني","2023-02-13","12:28:00","تهاني عبدالله القرني",6.9444443943211809E-4,"2023-02-14","10:59:00","تهاني عبدالله القرني",0.9381944444467081,"2023-02-15","11:44:00","تهاني عبدالله القرني",1.03125,{"$nulls":4},-44970.51944444444,{"$nulls":3},-44970.51944444444,"2023-02-16","09:29:00",2.875694444446708,"2023-02-16","09:29:00","تهاني عبدالله القارني",2.875694444446708,4903,"Dr MAHMOUD FAWZY ABDELFATTAH ABDELHALIM","Management complaints","3. Institutional Issues","3.1.Administrative\nPolicies and\nProcedures","3.1.4.Required Service not obtained","حجزتُ موعدًا لطفلي قبل أسبوع. ذهبتُ إلى الاستقبال في تمام الساعة 11:15 صباحًا، لكن الطبيب رفض استقباله.\n\nكان عذره أنني تأخرتُ وأن لديّ مواعيد أخرى. كان أسلوب الطبيب غير لائق في التعامل عند ابلاغي بعدم قبوله لي وعدم ايجاد حلول بديله للمريض","I booked an appointment a week ago for my child. I went to reception at 11:15 AM, but the doctor refused to admit my child.\n\nThe excuse given was that I was late and had several other appointments. The doctor's approach was inappropriate when I was informed of the refusal to admit my child and the lack of alternative solutions for the patient.\n",null,"Patient",{"$nulls":4},"امال القحطاني",2,{"$f":"BK24/BK25","v":{"v":0.6666666666666666,"d":"66.67%"}},1,null,null,1,2,{"$nulls":3},"ابرار الشمري ",5,{"$f":"BV24/BV26","v":{"v":0.5,"d":"50.00%"}},4,1,null,null,{"$f":"BV24","v":5},{"$nulls":3},917,30150272,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-02-27T19:15:00","امال القحطاني","More than 72 Hours",null,null,"ابرار الشمري",6,{"$f":"CR24/CR26","v":{"v":0.35294117647058826,"d":"35.29%"}},1,2,null,3,{"$f":"CR24","v":6}]
[null,23,898,30252389,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-02-13T12:33:00","تهاني عبدالله القرني","72 Hours","2023-02-12","12:47:00","تهاني عبدالله القرني","2023-02-13","12:33:00","2023-02-13","12:32:00","تهاني عبدالله القرني","2023-02-13","12:33:00","تهاني عبدالله القرني",0,"2023-02-14","10:59:00","تهاني عبدالله القرني",0.9347222222204437,"2023-02-15","11:43:00","تهاني عبدالله القرني",1.030555555553292,"2023-02-16","09:30:00","تهاني عبدالله القرني","The complaint was escalated due to the department's failure to respond",2.8729166666671517,{"$nulls":3},-44970.52291666667,null,null,-44970.52291666667,{"$nulls":3},-44970.52291666667,13454,"Dr HAGIR ASIM ABDELMONEINIM HUSSEIN","Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","5.1.3.Not involving patient in clinical decisions","بتاريخ 12 فبراير2023م تم الدخول على طبيبة النساء لاجر لإجراء فحص فقط وابلغتني بأنھ لا يوجد لديها اي تصور\nعن حالتي حتى تقوم بالفحص الموضعي وبعد ان قامت بفحص موضعي قالت إنهاا عملت إجراء الكي بدون موافقتي ولم\nيتم شرح حالتي أو توضيح الخطھ العلاجية لي وانا اعرف أن من حقي أعرف الخطھ العلاجيھ قبل البدء بها وحقي في\nالموافقھ والرفض لأي إجراء بدون إذني وحتى لا أعرف ماهو الكي الذيم تم إجرائھ لي","On February 12, 2023, I went to a gynecologist for a physical examination only, and she informed me that she had no idea about my condition until she performed a physical examination.\nAfter examining me, she said she performed the cauterization procedure without my consent. My condition wasn't explained to me, nor was the treatment plan clarified. I know I have the right to know the treatment plan before it begins, and the right to consent to or refuse any procedure performed without my permission. I don't even know what kind of cauterization was performed on me.\n",null,"Patient",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BK23:BK24)","v":3},{"v":1,"d":"100%"},2,0,0,1,3,{"$nulls":3},"امال القحطاني",3,{"$f":"BV25/BV26","v":{"v":0.3,"d":"30.00%"}},1,null,null,1,{"$f":"BV25","v":3},{"$nulls":3},951,30073932,"مراجع","العيادات الخارجية","الطبي","عيادات الصدرية","2023-02-28T11:11:00","تهاني عبدالله القرني","48 Hours",null,null,"تهاني القرني",5,{"$f":"CR25/CR26","v":{"v":0.29411764705882354,"d":"29.41%"}},null,1,2,2,{"$f":"CR25","v":5}]
[null,24,904,30162350,"مراجع","التنويم","الطبي","قسم التخدير","2023-02-13T19:00:00","امال القحطاني","48 Hours","2023-02-13","18:34:00","امال القحطاني","2023-02-13","19:00:00","2023-02-13","19:01:00","امال القحطاني","2023-02-13","19:00:00","امال القحطاني",0,"2023-02-14","17:02:00","امال القحطاني",0.9180555555576575,{"$nulls":3},-44971.70972222222,{"$nulls":4},-44970.791666666664,{"$nulls":3},-44970.791666666664,"2023-02-15","18:49:00",1.992361111115315,"2023-02-15","18:49:00","امال القحطاني",1.992361111115315,12632,"Dr HAYTHAM QASEEM IBRAHIM ABUSAMHAN","Clinical complaints","6. Humanness / Caring","1.3.Quality of Care","2.2.13.Surgical complications","تم اعطائي اكثر من جرعة  للتخدير، وبعد انتهاء من عمليه جراحة الركبة، تم حدوث نزيف في موضع الحقن في الظهر. لم أستطع تحريك ظهري ، واستمر الألم. لم تتحسن حالتي بعد، ولم يقدم الطبيب المعالج أي تفسير.","I was given multiple doses of anesthesia, and after my knee surgery, I experienced bleeding at the injection site on my back. I couldn't move my back, and the pain persisted. My condition hasn't improved, and the doctor hasn't offered any explanation.\n",null,"Hospital",{"$nulls":15},"Total",{"$f":"SUBTOTAL(9,BV23:BV25)","v":10},{"$f":"SUBTOTAL(9,BW23:BW25)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BX23:BX25)","v":7},{"$f":"SUM(BY23:BY25)","v":1},0,1,{"$f":"SUBTOTAL(9,CB23:CB25)","v":10},{"$nulls":3},955,30211991,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2023-02-28T13:16:00","ابرار الشمري","More than 72 Hours",null,null,"Total",{"$f":"SUBTOTAL(9,CR23:CR25)","v":17},{"$f":"CS23+CS24+CS25","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CT23:CT25)","v":2},{"$f":"SUBTOTAL(9,CU23:CU25)","v":4},2,9,{"$f":"SUM(CT26:CW26)","v":17}]
[null,25,858,30250181,"مراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2023-02-13T19:56:00","امال القحطاني","More than 72 Hours","2023-02-02","19:38:00","امال القحطاني","2023-02-13","19:56:00","2023-02-04","19:54:00","امال القحطاني","2023-02-13","19:57:00","امال القحطاني",6.944444467080757E-4,"2023-02-14","19:08:00","امال القحطاني",0.9659722222204437,"2023-02-15","18:50:00","امال القحطاني",0.9874999999956344,"2023-02-27","19:22:00","امال القحطاني",null,13.975694444437977,{"$nulls":3},-44970.83125,null,null,-44970.83125,{"$nulls":3},-44970.83125,null,null,"Relationship complaints ","5. Communication","3.Delays","4.3.1.Delay in admitting patient","لا يوجد رد، والانتظار طويل. كان هناك تأخير كبير من جانب طاقم التمريض.","There is no response and waiting for long time. There was a long delay by the nursing staff.",null,"Patient"]
[null,26,874,1414046,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-13T21:16:00","امال القحطاني","More than 72 Hours","2023-02-06","20:08:00","امال القحطاني","2023-02-13","21:16:00","2023-02-12","19:26:00","ابرار الشمري","2023-02-13","21:17:00","امال القحطاني",6.944444467080757E-4,"2023-02-14","17:13:00","امال القحطاني",0.8305555555562023,"2023-02-15","18:50:00","امال القحطاني",1.0673611111051287,{"$nulls":4},-44970.88680555556,{"$nulls":3},-44970.88680555556,"2023-02-27","19:21:00",13.919444444443798,"2023-02-27","19:21:00","امال القحطاني",13.919444444443798,null,null,"Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","تحدثتُ مع موضف الموافقات وأبلغته بوجود فترة انتظار طويلة عند تحديث أو تقديم طلب. تحدث إليّ بنبرة انفعاليه وأحالني إلى الإدارة العليا إذا لم أكن راضياً عن خدمته.","I spoke with the approvals officer and informed him of the long waiting period when updating or submitting an application. He spoke to me in an agitated tone and referred me to senior management if I was not satisfied with his service.",null,"Patient",{"$nulls":4},"CCHI",{"$f":"BK25","v":3},{"$f":"BK28/44","v":{"v":0.06818181818181818,"d":"6.82%"}},{"$nulls":8},"MOH",{"$f":"BV26","v":10},{"$f":"BV28/44","v":{"v":0.22727272727272727,"d":"22.73%"}},{"$nulls":8},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,27,853,30129164,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة التجميلية","2023-02-14T21:00:00","امال القحطاني","More than 72 Hours","2023-02-02","18:15:00","امال القحطاني","2023-02-14","21:00:00","2023-02-06","20:32:00","امال القحطاني","2023-02-14","21:01:00","امال القحطاني",6.944444467080757E-4,"2023-02-15","18:57:00","امال القحطاني",0.913888888884685,"2023-02-21","17:06:00","ابرار الشمري",5.922916666670062,"2023-02-23","15:53:00","ابرار الشمري","The complaint was escalated due to the department's failure to respond",8.786111111112405,"2023-03-08","11:34:00AM","امال القحطاني",{"$error":"#VALUE!"},"2023-02-21","17:29:00",6.852777777778101,{"$nulls":3},-44971.87569444445,null,"DR.MUSAAB ALRHILI","Clinical complaints","6. Humanness / Caring","1.3.Quality of Care","2.2.11.Wrong surgery","تم دخولي للعمليه ، وبناءً على طلبي، تم التوصل إلى اتفاق مع الطبيب بشأن عملية تجميل الأنف. أُجريت العملية تحت إشراف طبي، وبعدها لوحظ تورم، بالإضافة إلى ميلان في طرف الأنف ووجود جزء زائد منه. هذه هي الصور التي التقطتها عندما طلبتُ حضور طبيب، فقام بفحصي. ثم أجرى لي تدليكًا للأنف، وقال إن المشكلة ستزول مع مرور الوقت. سأكمل عامًا على العملية، ولم يطرأ أي تغيير على أنفي، كما قيل لي.","I was admitted for surgery, and at my request, an agreement was reached with the doctor regarding rhinoplasty. The procedure was performed under medical supervision, and afterwards, swelling was observed, along with a tilt in the tip of my nose and an excess part of it. These are the photos I took when I asked a doctor to examine me. He then massaged my nose and said the problem would resolve itself over time. It's been a year since the surgery, and my nose hasn't changed at all, contrary to what I was told.",null,"Patient",{"$nulls":26},"امال القحطاني",9,{"$f":"CG29/CG32","v":{"v":0.375,"d":"37.50%"}},1,2,1,5,{"$f":"CG29","v":9},{"$nulls":3},"Patient Relatives",{"$f":"CR26","v":17},{"$f":"CR29/44","v":{"v":0.38636363636363635,"d":"38.64%"}}]
[null,28,895,30212972,"مراجع","التنويم","الطبي","قسم عمليات الولادة","2023-02-15T11:35:00","تهاني عبدالله القرني","More than 72 Hours","2023-02-12","10:59:00","تهاني عبدالله القرني","2023-02-15","11:35:00","2023-02-15","11:13:00","تهاني عبدالله القرني","2023-02-15","11:35:00","تهاني عبدالله القرني",0,{"$nulls":3},-44972.48263888889,{"$nulls":3},0,{"$nulls":4},-44972.48263888889,{"$nulls":3},-44972.48263888889,"2023-02-18","15:42:00",3.171527777776646,"2023-02-18","15:42:00","ابرار الشهري",3.171527777776646,15023,"Dr ESRA MOHAMEDELHASSAN IBRAHIM ABDELKAREEM","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and \nHarassment","6.2.1.Inappropriate/aggressive behavior","تم التعامل معي من قبل الدكتوره اسراء باسلوب سيء جدا حيث تم حضورها للكشف علي لانها الولاده الاولى لي تم رفضي ذلك لخوفي ولم يتم التحدث معاي وتهدئيتي ورفع معنوياتي من قبلها وتم حضورها مره اخره للكشف بعد تهدئتي من قبل طبيب التخدير وانا اترجاها حيث تم الرد علي ماله داعي هالحركات والترجي وابلغتني ان الرحم 8 ولايمكن اخذ ابره الظهر خرجت للباب وعادت لي قايله عشان مره ثانيه تسمعين الكلام لم يكن التعامل من قبلها تعامل طبيب مع مريضه وضع ولاده ","I was treated very badly by Dr. Israa. She came to examine me because it was my first delivery, but I refused due to fear. She didn't talk to me, calm me down, or raise my spirits. She came again after the anesthesiologist had calmed me down, and I begged her to come. She responded that there was no need for such pleading and told me that my uterus was 8 mm and I couldn't get an epidural.She went to the door and came back to me saying, \"So that you'll listen next time.\" Her behavior was not that of a doctor treating a patient in labor.",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"ابرار الشمري",7,{"$f":"CG30/CG32","v":{"v":0.2916666666666667,"d":"29.17%"}},null,1,null,6,{"$f":"CG30","v":7}]
[null,29,913,30235020,"وزارة الصحة","التنويم","الطبي","تنويم الأطفال","2023-02-15T16:49:00","ابرار الشمري","72 Hours","2023-02-15","16:36:00","ابرار الشمري","2023-02-15","16:49:00",{"$nulls":3},"2023-02-15","16:49:00","ابرار الشمري",0,{"$nulls":3},-44972.700694444444,{"$nulls":3},0,{"$nulls":4},-44972.700694444444,{"$nulls":3},-44972.700694444444,"2023-02-18","13:28:00",2.860416666670062,"2023-02-18","13:28:00","ابرار الشهري",2.860416666670062,4918,"Dr NIBAL RADWAN OKLEH SHAWAKFAH","Clinical complaints","5. Communication","1.3.Quality of Care","1.4.5.Patient Discharged before completing treatment","تم كتابة تقرير خروج المريض ابني من قبل الطبيب المعالج، وحالته غير مستقرة و يزال يعاني من الألم حتى الآن.","My son's discharge report was written by the treating physician, and his condition is unstable and he is still suffering from pain.",null,"Patient",{"$nulls":4},{"$f":"BM25","v":2},{"$f":"BN25","v":0},{"$f":"BO25","v":0},{"$f":"BP25","v":1},{"$nulls":7},{"$f":"BX26","v":7},{"$f":"BY26","v":1},{"$f":"BZ26","v":0},{"$f":"CA26","v":1},{"$nulls":7},"تهاني القرني",8,{"$f":"CG31/CG32","v":{"v":0.3333333333333333,"d":"33.33%"}},null,2,1,5,{"$f":"CG31","v":8},{"$nulls":3},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[2,30,908,30125312,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-02-16T10:50:00","ابرار الشمري","More than 72 Hours","2023-02-15","13:09:00","ابرار الشمري","2023-02-16","10:50:00","2023-02-16","10:36:00","ابرار الشمري","2023-02-16","10:50:00","ابرار الشمري",0,"2023-02-18","13:08:00","ابرار الشمري",2.0958333333328483,"2023-02-19","12:07:00","ابرار الشمري",0.9576388888890506,{"$nulls":4},-44973.45138888889,"2023-02-25","19:57:00","ابرار الشمري",9.379861111112405,null,null,-44973.45138888889,{"$nulls":3},-44973.45138888889,null,"RAYYAN ALRASEES","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","وصلتُ إلى موعدي في عيادة القلب مع الدكتور حسام في تمام الساعة ١٢:٥٠، وتوجهتُ إلى الاستقبال للاستفسار عن الموعد.\n\nأجابتني موظفة الاستقبال بأنه لا يوجد طبيب بهذا الاسم (اذهب إلى الطابق السادس أو إلى مكتب استقبال العيادة). ذهبتُ إلى الاستقبال، فأخبرني موظف آخر أن الطبيب قد غادر العيادة.","I arrived at my appointment with Dr. Hossam at the cardiology clinic at 12:50 PM and went to reception to inquire about the appointment.\n\nThe receptionist told me that there was no doctor by that name (go to the sixth floor or the clinic's reception desk). I went to reception, and another employee told me that the doctor had already left the clinic.",null,"Patient",{"$nulls":4},{"$f":"BJ31/BK28","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$f":"BK31/BK28","v":{"v":0,"d":"0.00%"}},{"$f":"BL31/BK28","v":{"v":0,"d":"0.00%"}},{"$f":"BM31/BK28","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$nulls":7},{"$f":"BU31/BV28","v":{"v":0.7,"d":"70.00%"}},{"$f":"BV31/BV28","v":{"v":0.1,"d":"10.00%"}},{"$f":"BW31/BV28","v":{"v":0,"d":"0.00%"}},{"$f":"BX31/BV28","v":{"v":0.1,"d":"10.00%"}},{"$nulls":7},"Total",{"$f":"SUBTOTAL(9,CG29:CG31)","v":24},{"$f":"CH29+CH30+CH31","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CI29:CI31)","v":1},{"$f":"SUBTOTAL(9,CJ29:CJ31)","v":5},2,16,{"$f":"SUM(CI32:CL32)","v":24},{"$nulls":3},{"$f":"CT26","v":2},{"$f":"CU26","v":4},{"$f":"CV26","v":2},{"$f":"CW26","v":9}]
[null,31,918,30001918,"ذوي المراجع","الطوارئ","الإداري","قسم الأمن","2023-02-18T13:01:00","تهاني عبدالله القرني","48 Hours","2023-02-15","12:32:00","تهاني عبدالله القرني","2023-02-18","13:01:00",{"$nulls":3},"2023-02-18","13:01:00","تهاني عبدالله القرني",0,{"$nulls":3},-44975.54236111111,{"$nulls":3},0,{"$nulls":4},-44975.54236111111,{"$nulls":3},-44975.54236111111,"2023-02-19","14:54:00",1.078472222223354,"2023-02-19","14:54:00","ابرار الشهري",1.078472222223354,null,"SAUD","Relationship complaints ","5. Communication","3.3.Safety & Security","3.3.9.Lack of parking slots","تم الحضور في 15 فبراير 2023 حيث لم يتم ايجاد أي موقف سيارات في قسم الطوارئ، وأن جميع مواقف سيارات الموظفين مغلقة، بعضها بسلاسل وممنوع الوقوف فيها. وتم ايقاف سيارتي متوقفة بجوار مدخل الطوارئ. بعد ذلك تم حضور موظف الامن الى العياده وتم طرق الباب بقوه وجاء يصرخ لكي يبلغني ان اغير مكان سيارتي وتم استدعاء الشرطه من قبل الموظف وادعى موظف الامن بانني تلفظت فيه","On February 15, 2023, I arrived to find no parking available in the emergency department. All staff parking spaces were closed, some chained shut, and parking was prohibited. My car was parked right next to the emergency entrance. Later, a security guard came to the clinic, banged loudly on the door, and shouted at me to move my car. The police were called by the employee, and the security guard claimed that I had verbally abused him.",null,"Patient",{"$nulls":37},{"$f":"CQ32/CR29","v":{"v":0.11764705882352941,"d":"11.76%"}},{"$f":"CR32/CR29","v":{"v":0.23529411764705882,"d":"23.53%"}},{"$f":"CS32/CR29","v":{"v":0.11764705882352941,"d":"11.76%"}},{"$f":"CT32/CR29","v":{"v":0.5294117647058824,"d":"52.94%"}}]
[null,32,920,30088984,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأنف والأذن والحنجرة (أطفال)","2023-02-18T16:48:00","ابرار الشمري","24 Hours","2023-02-18","16:38:00","ابرار الشمري","2023-02-18","16:48:00","2023-02-25","19:27:00","ابرار الشمري","2023-02-18","16:38:00","ابرار الشمري",{"$f":"(U34+T34)-(P34+O34)","v":-6.9444444379769266E-3},{"$nulls":3},-44975.69305555556,{"$nulls":3},0,{"$nulls":4},-44975.69305555556,"2023-02-25","19:28:00","ابرار الشمري",7.118055555554747,null,null,-44975.69305555556,{"$nulls":3},-44975.69305555556,2892,"Dr MAHMOUD ELAMIN ELTAYEB ABUGANAYA","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","يوجد لدي موعد للعياده 69, حيث لم يتم كتابه او الاهتمام بالرجعه المطلوبه للتخدير, غياب المسؤليه والاهتمام وتعطيل مواعيد المراجعين","I have an appointment at clinic 69, but the required follow-up appointment for anesthesia was neither recorded nor attended to, demonstrating a lack of responsibility and attention, and disrupting patient appointments.",null,"Patient",{"$nulls":4},"In-Patient",1,{"$f":"BK34/BK37","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":8},"In-Patient",3,{"$f":"BV34/BV37","v":{"v":0.3,"d":"30.00%"}}]
[null,33,925,30251308,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-19T14:09:00","ابرار الشمري","24 Hours","2023-02-19","14:09:00","ابرار الشمري","2023-02-19","14:09:00",{"$nulls":3},"2023-02-19","14:09:00","ابرار الشمري",0,{"$nulls":3},-44976.589583333334,{"$nulls":3},0,{"$nulls":4},-44976.589583333334,{"$nulls":3},-44976.589583333334,null,null,-44976.589583333334,"2023-02-19","14:26:00","ابرار الشهري",0.011805555557657499,null,null,"Relationship complaints ","6. Humanness / Caring","6.4.Consent","6.4.2.No/Invalid consent obtained","تم رفع طلب موافقه التامين ( خزعه) في تاريخ 6 فبراير وتم الرفض من قبل شركه التامين لطلب المزيد من العلومات من قبل الطبيب المعالج حيث تم افادتي من قبل قسم الموافقات بالرجوع الى الدكتور وابلاغه عن طلب التامين مما ادى الى استيائي","I submitted an insurance approval request (for a biopsy) on February 6th, but it was rejected by the insurance company, which requested further information from the treating physician. The approvals department advised me to contact the doctor and inform him of the insurance request, which caused me considerable frustration.",null,"Patient",{"$nulls":4},"Out-Patient",5,{"$f":"BK35/BK37","v":{"v":0.8333333333333334,"d":"83.33%"}},{"$nulls":8},"Out-Patient",7,{"$f":"BV35/BV37","v":{"v":0.7,"d":"70.00%"}},{"$nulls":8},"Patient",{"$f":"CG32","v":24},{"$f":"CG35/48","v":{"v":0.5,"d":"50.00%"}}]
[null,34,922,30245340,"مراجع","التنويم","التمريض","تمريض قسم عمليات الولادة","2023-02-19T17:18:00","تهاني عبدالله القرني","More than 72 Hours","2023-02-19","10:53:00 شة","تهاني عبدالله القرني","2023-02-19","17:18:00","2023-02-22","22:08:00","تهاني عبدالله القرني","2023-02-22","10:09:00","تهاني عبدالله القرني",2.702083333337214,"2023-02-26","11:29:00","تهاني عبدالله القرني",4.055555555554747,{"$nulls":3},-44983.478472222225,{"$nulls":4},-44979.42291666667,{"$nulls":3},-44979.42291666667,"2023-02-26","15:22:00",4.217361111106584,"2023-02-27","10:29:00","تهاني عبدالله القارني",5.01388888888323,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault and \nHarassment","6.2.1.Inappropriate/aggressive behavior","في ٢١ فبراير ٢٠٢٣، طلب مني الطبيب إجراء تخطيط قلب الجنين (CTG) لأن حركة الجنين لم تكن طبيعية. أثناء إجراء الفحص، كانت الممرضة قاسية جدًا معي، تصرخ في وجهي، ولم تكن متعاونة.","on 21 feb 2023, the Dr request for me the CTG because the baby was not moved . when i do the\n. Procedure the nurse was so tough with me she shouting to me and she was uncooperative",null,"Patient",{"$nulls":4},"ER",0,{"$f":"BK36/BK37","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"ER",0,{"$f":"BV36/BV37","v":{"v":0,"d":"0.00%"}},{"$nulls":19},"In-Patient",4,{"$f":"CR36/CR39","v":{"v":0.23529411764705882,"d":"23.53%"}}]
[null,35,929,1296428,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-02-21T10:57:00","تهاني عبدالله القرني","More than 72 Hours","2023-02-20","14:19:00","تهاني عبدالله القرني","2023-02-21","10:57:00","2023-02-21","10:47:00","تهاني عبدالله القرني","2023-02-21","10:57:00","تهاني عبدالله القرني",0,"2023-02-22","09:28:00","تهاني عبدالله القرني",0.9381944444394321,{"$nulls":3},-44979.39444444444,{"$nulls":4},-44978.45625,{"$nulls":3},-44978.45625,"2023-02-24","21:06:00",3.422916666662786,"2023-02-26","11:28:00","تهاني عبدالله القارني",5.021527777775191,2892,"Dr MAHMOUD ELAMIN ELTAYEB ABUGANAYA","Clinical complaints","5. Communication","3.Skills and Conduct","4.1.2.Poor availability and scheduling","بتاريخ 19 فبراير 2023 تم الحضور الى عياده الطبيب ابو جنايا محمود حيث تم دخولي ولم يستغرق وقت الكشف خمص دقايق ثم طلب مني الطبيب عمل اشعه وعودتي اليه بعد ذلك , تم عمل اشعه والعوده الى العياده وتم ابلاغ ممرضه العياده بذلك وطلبت مني الانتظار حتى ينتهي 4 حالات امامه وقد استغرق 20 دقيقه غير انه تركني بالانتظار لحين انتهاء من مواعيد المرضى ولكن بعد الانتهاء من المرضى تم مغادره الطبيب للعياده دون مناداتي او ابلاغي مسبقا بالحضور في اليوم التالي او الممرضه اكدت انها اخبرت الطبيب بعودتي من الاشعه مرتين بان هناك حاله بالخارج","On February 19, 2023, I went to Dr. Abu Janaya Mahmoud's clinic. I was admitted, and the examination took no more than five minutes. The doctor then asked me to have an X-ray and return to him afterward. I had the X-ray and returned to the clinic. I informed the clinic nurse, who asked me to wait until he finished with the four patients in front of him. This took 20 minutes, but he left me waiting until he finished with the other patients. However, after the patients were finished, the doctor left the clinic without calling me or informing me in advance to come the next day. The nurse confirmed that she had informed the doctor twice about my return from the radiology department, stating that there was a case outside.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK34+BK35+BK36","v":6},{"$f":"SUM(BL34:BL36)","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"BV34+BV35+BV36","v":10},{"$f":"SUM(BW34:BW36)","v":{"v":1,"d":"100%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"Out-Patient",9,{"$f":"CR37/CR39","v":{"v":0.5294117647058824,"d":"52.94%"}}]
[null,36,911,30069197,"ذوي المراجع","الطوارئ","الإداري","مكتب التنويم","2023-02-21T11:10:00","تهاني عبدالله القرني","More than 72 Hours","2023-02-15","16:34:00","تهاني عبدالله القرني","2023-02-21","11:10:00","2023-02-19","13:25:00","الدعم الفني","2023-02-21","11:20:00","تهاني عبدالله القرني",6.9444444379769266E-3,"2023-02-22","09:27:00","تهاني عبدالله القرني",0.9215277777839219,{"$nulls":3},-44979.39375,{"$nulls":4},-44978.47222222222,{"$nulls":3},-44978.47222222222,"2023-02-27","11:12:00",5.994444444448163,"2023-02-26","11:27:00","تهاني عبدالله القارني",5.004861111112405,null,null,"Clinical complaints","6. Humanness / Caring","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care"," بتاريخ 14 فبراير 2023م تم الحضور الى قسم الطوارى وتم التاخير في إجراءت التنويم لمدة 4 ساعات مع العلم بوجود الموافقة على طلب التنويم . ","On February 14, 2023, I went to the emergency department and the admission procedures were delayed for 4 hours, despite the fact that the admission request had been approved.\n",null,"Patient",{"$nulls":4},"Medical",6,{"$f":"BK38/BK40","v":{"$error":"#REF!"}},{"$nulls":8},"Medical",5,{"$f":"BV38/BV41","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},{"$f":"CI32","v":1},{"$f":"CJ32","v":5},{"$f":"CK32","v":2},{"$f":"CL32","v":16},{"$nulls":7},"ER",4,{"$f":"CR38/CR39","v":{"v":0.23529411764705882,"d":"23.53%"}}]
[null,37,911,30069197,"ذوي المراجع","الطوارئ","التمريض","تمريض الطوارئ","2023-02-21T11:20:00","تهاني عبدالله القرني","More than 72 Hours","2023-02-15","16:34:00","تهاني عبدالله القرني","2023-02-21","11:20:00","2023-02-19","13:25:00","الدعم الفني","2023-02-21","11:21:00","تهاني عبدالله القرني",6.944444467080757E-4,"2023-02-22","09:28:00","تهاني عبدالله القرني",0.921527777776646,"2023-02-26","10:17:00","تهاني عبدالله القرني",4.034027777779556,"2023-02-27","10:26:00","تهاني عبدالله القرني","The complaint was escalated due to the department's failure to respond",5.961805555554747,{"$nulls":3},-44978.472916666666,"2023-02-27","11:12:00",5.993750000001455,"2023-02-27","16:29:00","ابرار الشهري",6.213888888887595,null,null,"Clinical complaints","6. Humanness / Caring","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","في ١٤ فبراير ٢٠٢٣، ذهبتُ إلى قسم الطوارئ، ولم تُدخل الممرضة الكانولا الوريدية لابنتي بشكل صحيح.","on 14 feb 2023 , I went to the ER department and the nurse did not put the cannula for my daughter\n. correctly , when my daughter admitted the nurse changed the cannula",null,"Patient",{"$nulls":4},"Admin",0,{"$f":"BK39/BK40","v":{"$error":"#REF!"}},{"$nulls":8},"Admin",5,{"$f":"BV39/BV41","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},{"$f":"CF38/CG35","v":{"v":0.041666666666666664,"d":"4.17%"}},{"$f":"CG38/CG35","v":{"v":0.20833333333333334,"d":"20.83%"}},{"$f":"CH38/CG35","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$f":"CI38/CG35","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":7},"Total",{"$f":"CR36+CR37+CR38","v":17},{"$f":"SUM(CS36:CS38)","v":{"v":1,"d":"100%"}}]
[null,38,928,30252911,"ذوي المراجع","الطوارئ","التمريض","تمريض الطوارى","2023-02-21T12:53:00","ابرار الشمري","More than 72 Hours","2023-02-20","14:08:00","ابرار الشمري","2023-02-21","12:53:00","2023-02-21","12:10:00","ابرار الشمري","2023-02-21","13:06:00","ابرار الشمري",0.009027777770825196,"2023-02-22","02:21:00","ابرار الشمري",0.5520833333357587,"2023-02-27","10:42:00","تهاني عبدالله القرني",5.3479166666656965,{"$nulls":4},-44978.54583333333,{"$nulls":3},-44978.54583333333,"2023-02-27","11:11:00",5.920138888890506,"2023-02-27","14:43:00","ابرار الشهري",6.067361111112405,null,"micheal","Relationship complaints ","6. Humanness / Caring","6.2.Assault and \nHarassment","6.2.1.Inappropriate/aggressive behavior","عندما طلب مدير قسم الطوارئ من الطبيب المختص أن يصف لي شرائط، قال إن هذا المريض مجنون.",". when the ER manager ask the naruss to give me stripes he said this patient crazy",null,"Patient",{"$nulls":4},"Total",{"$f":"BK38+BK39+#REF!","v":{"$error":"#REF!"}},{"$f":"BL38+BL39+#REF!","v":{"$error":"#REF!"}},{"$nulls":8},"Nursing",0,{"$f":"BV40/BV41","v":{"v":0,"d":"0.00%"}},{"$nulls":19},"Medical",9,{"$f":"CR40/CR44","v":{"v":0.5294117647058824,"d":"52.94%"}}]
[null,39,928,30252911,"ذوي المراجع","التنويم","الطبي","تنويم الباطنية","2023-02-21T12:53:00","ابرار الشمري","48 Hours","2023-02-20","14:08:00","ابرار الشمري","2023-02-21","12:35:00","2023-02-21","12:10:00","ابرار الشمري","2023-02-21","13:04:00","ابرار الشمري",0.020138888889050577,{"$nulls":3},-44978.544444444444,{"$nulls":3},0,{"$nulls":4},-44978.544444444444,{"$nulls":3},-44978.544444444444,"2023-02-22","10:35:00",0.8965277777751908,"2023-02-22","15:01:00","ابرار الشهري",1.0812500000029104,null,"LUBNA BAKR","Clinical complaints","6. Humanness / Caring","1.4.Treatment","2.1.4 Insufficient medication prescribed","بتاريخ 14 فبراير 2023 خلاص فترت تنويمي تم صرف جهاز سكري ناقص من غري ملحقات من قبل الدكتوره وعندما طلبت منها تزويدي ولو بكميه بسيطه افادتني انه تم اغلاق الملف ولابد من الانتظار الى موعد العياده","On February 14, 2023, at the end of my hospital stay, the doctor prescribed a glucose meter that was missing some accessories. When I asked her to provide me with even a small quantity, she informed me that my file had been closed and I would have to wait until my next clinic appointment.\n",null,"Patient",{"$nulls":15},"Total",{"$f":"BV38+BV39+BV40","v":10},{"$f":"BW38+BW39++BW40","v":{"v":1,"d":"100%"}},{"$nulls":8},"In-Patient",6,{"$f":"CG41/CG44","v":{"v":0.25,"d":"25.00%"}},{"$nulls":8},"Admin",4,{"$f":"CR41/CR44","v":{"v":0.23529411764705882,"d":"23.53%"}}]
[null,40,935,30112399,"وزارة الصحة","العيادات الخارجية","الطبي","بنك الدم","2023-02-21T13:42:00","تهاني عبدالله القرني","24 Hours","2023-02-21","13:20:00","تهاني عبدالله القرني","2023-02-21","13:42:00","2023-02-21","13:42:00","تهاني عبدالله القرني","2023-02-21","13:42:00","تهاني عبدالله القرني",0,{"$nulls":3},-44978.57083333333,{"$nulls":3},0,{"$nulls":4},-44978.57083333333,{"$nulls":3},-44978.57083333333,"2023-02-21","14:51:00",0.047916666670062114,"2023-02-21","20:48:00","ابرار الشهري",0.29583333333721384,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.7.Scheduling errors","تم حجز موعد بتاريخ 19  فبراير 2023 للتبرع بالدم وعند حضوري على الموعد تم ابلاغي بان سيتم حضور الموظف الساعه 9 وعند عودتي الساعه 9 تم ابلاغي بانه سيحضر الساعه 10 وذلك ادى الى استيائي ومغادرتي المستشفى دون التبرع بالدم","An appointment was booked for February 19, 2023, to donate blood. Upon arriving at the appointment, I was informed that the staff member would arrive at 9:00 AM. When I returned at 9:00 AM, I was told that he would arrive at 10:00 AM. This led to my frustration and I left the hospital without donating blood.",null,"Patient",{"$nulls":26},"Out-Patient",16,{"$f":"CG42/CG44","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":8},"Nursing ",4,{"$f":"CR42/CR44","v":{"v":0.23529411764705882,"d":"23.53%"}}]
[null,41,932,30047631,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-02-21T16:11:00","امال القحطاني","More than 72 Hours","2023-02-20","20:55:00","امال القحطاني","2023-02-21","16:11:00",{"$nulls":3},"2023-02-21","16:12:00","ابرار الشمري",6.944444467080757E-4,{"$nulls":3},-44978.675,{"$nulls":3},0,{"$nulls":4},-44978.675,{"$nulls":3},-44978.675,"2023-02-21","18:14:00",0.08472222222189885,"2023-02-27","21:00:00","امال القحطاني",6.19999999999709,null,"ABDULLAH ALAZZAM","Relationship complaints ","6. Humanness / Caring","6.2.Assault and \nHarassment","1.Inappropriate/aggressive behavior","تم التعامل معاي بطريقه انفعاليه من قبل الموظف حيث تم التوجه له للتحدث معه فيما يخص الكشف على والدتي والاستفسار وتم اخباره برغبتها بوجود ممرضه وليس ممرض وتم رفع الصوت علي والتحدث معي باسلوب فظ وغير لائق حيث لم يتم التوضيح لي وحل ماتم القدوم لاجله وتم الرجوع الى القسم والمريضه غير راضيه واكمال الاجراءات. وتم التوضيح لاحقا ان المريض له حق بالاختيار","I was treated emotionally by the employee when I approached him to talk to him about my mother’s examination and travel, and I told him that she wanted a female nurse and not a male nurse. He raised his voice at me and spoke to me in a rude and inappropriate manner, as he did not explain to me or resolve what I came for. I returned to the department, and the patient was not satisfied, and the procedures were completed.",null,"Patient",{"$nulls":26},"ER",2,{"$f":"CG43/CG44","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$nulls":8},"Support Services ",null,{"$f":"CR43/CR44","v":{"v":0,"d":"0.00%"}}]
[null,42,903,1809355,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-02-21T17:20:00","امال القحطاني","More than 72 Hours","2023-02-13","18:33:00","امال القحطاني","2023-02-21","17:20:00","2023-02-13","20:06:00","امال القحطاني","2023-02-21","17:20:00","امال القحطاني",0,"2023-02-14","17:03:00","امال القحطاني",-7.0118055555503815,"2023-02-15","18:49:00","امال القحطاني",1.0736111111109494,{"$nulls":4},-44978.72222222222,"2023-03-09","10:55:00","امال القحطاني",15.732638888890506,null,null,-44978.72222222222,{"$nulls":3},-44978.72222222222,null,null,"Clinical complaints","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","اتيت الى شباك استقبال الصيدليه وكان اسلوب الموظف سيء ورفض خدمتي في بدايه الامر وبعد التحدث له من قبل زميله في الصيدليه وانني بالانتظار منذ وقت قام باخذ بياناتي وبعد ذلك قام برفض صرف المبلغ المعطى له وقام باخباري بالذهاب لاي مكان لصرف المبلغ وتم التعامل بطريقه غير مهنيه من قبله","I arrived at the pharmacy reception window, and the employee's attitude was poor. He initially refused to serve me, but after his colleague spoke to him and explained that I had been waiting for some time, he took my information. Afterward, he refused to give me the money I had given him and told me to go somewhere else to get it. His behavior was completely unprofessional.",null,"Patient",{"$nulls":26},"Total",{"$f":"CG41+CG42+CG43","v":24},{"$f":"SUM(CH41:CH43)","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"CR40+CR41+CR42+CR43","v":17},{"$f":"CS40+CS41+CS42+CS43","v":{"v":1,"d":"100%"}}]
[null,43,879,30201270,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات المخ والأعصاب","2023-02-22T10:43:00","ابرار الشمري","More than 72 Hours","2023-02-08","13:39:00","ابرار الشمري","2023-02-22","10:43:00","2023-02-22","10:33:00","ابرار الشمري","2023-02-22","10:44:00","ابرار الشمري",6.944444467080757E-4,{"$nulls":3},-44979.447222222225,{"$nulls":3},0,{"$nulls":4},-44979.447222222225,{"$nulls":3},-44979.447222222225,"2023-02-22","16:07:00",0.22430555555183673,"2023-02-27","10:47:00","تهاني عبدالله القارني",5.002083333332848,4877,"FAWAZ AL HUSSAIN ","Management complaints","4. Accessibility","4.1.Access","4.1.3.Patient admission refusal","تم حضوري على موعدي في الساعه 6:25 وتم انتظاري اكثر من ساعه وعند دخولي الى العياده تم ابلاغ الدكتور بانتظاري ورجوت منه عدم التاخير لم يستلم حالتي وتعذر عن استقبالي بمجرد قولي ذلك ","I arrived for my appointment at 6:25 and waited for over an hour. Upon entering the clinic, I informed the doctor that I was waiting and asked him not to delay, but he refused to accept my case and declined to see me as soon as I said that.",null,"Patient",{"$nulls":26},"Medical",15,{"$f":"CG45/CG49","v":{"v":0.625,"d":"62.50%"}}]
[null,44,928,30252911,"ذوي المراجع","التنويم","الطبي","قسم التغذية","2023-02-22T14:41:00","ابرار الشمري","48 Hours","2023-02-20","14:08:00","تهاني عبدالله القرني","2023-02-22","14:41:00","2023-02-21","12:10:00","ابرار الشمري","2023-02-22","14:41:00","ابرار الشمري",0,{"$nulls":3},-44979.611805555556,{"$nulls":3},0,{"$nulls":4},-44979.611805555556,{"$nulls":3},-44979.611805555556,"2023-02-21","15:15:00",-0.976388888891961,"2023-02-22","14:35:00","ابرار الشهري",{"$f":"(AS46+AR46)-(U46+T46)","v":-4.166666665696539E-3},15556,"RAWAN AHMED ALGHAMDI","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","بتاريخ 14 فبراير 2023 خاص فتره التنويم تم ابلاغنا باسلوب ترهيب وتخويف وتهويل اعراض مرض السكري من قبل اخضائيه تغذيه مما ادى الى تعب نفسيه المريض","On February 14, 2023, during the hospitalization period, we were informed in a threatening and alarming manner about the symptoms of diabetes by a nutritionist, which led to psychological distress for the patient.\n",null,"Patient",{"$nulls":26},"Admin",6,{"$f":"CG46/CG49","v":{"v":0.25,"d":"25.00%"}}]
[null,45,944,30174266,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-02-23T20:59:00","ابرار الشمري","More than 72 Hours","2023-02-23","16:13:00","ابرار الشمري","2023-02-23","20:59:00","2023-02-27","12:47:00","ابرار الشمري","2023-02-27","12:48:00","ابرار الشمري",3.6590277777795563,"2023-02-28","11:44:00","ابرار الشمري",{"$f":"(Y47+X47)-(U47+T47)","v":0.9555555555562023},{"$nulls":3},{"$f":"(AC47+AB47)-(Y47+X47)","v":-44985.48888888889},{"$nulls":4},{"$f":"(AG47+AF47)-(U47+T47)","v":-44984.53333333333},{"$nulls":3},-44984.53333333333,"2023-03-02","22:42:00",{"$f":"(AP47+AO47)-(U47+T47)","v":3.412499999998545},"2023-03-04","15:26:00","ابرار الشهري",{"$f":"(AS47+AR47)-(U47+T47)","v":5.109722222223354},null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.4.Appointment delay","حضرت الى موعدي في قسم الاشعه بتاريخ 23 فبراير 2023 وذهبت لدوره المياه وفي حينها تمت المناداه باسمي وعند عودتي افادني الموظف انه سوف تتم معاوده النداء علي. وبعد انتظار نصف ساعه ذهبت للاستفسار عن موعدي واجبتني اخصائيه الاشعه انه بعد الانتهاء من المرضى سوف تتم مناداتك. ذهبت الى المدير واخبرته عن مشكلتي قام باعطائها ورقتي ورفضت ان تدخلني وتتحدث بغضب بلغتها الام معي وليس باللغه الانجليزي","I arrived for my radiology appointment on February 23, 2023, and went to the restroom. My name was called, and upon my return, the employee informed me that my name would be called again. After waiting for half an hour, I went to inquire about my appointment, and the radiologist told me that my name would be called after the other patients were seen. I went to the manager and explained my problem. He gave her my referral slip, but she refused to let me in.She speaks angrily to me in her native language, not in English.",null,"Patient",{"$nulls":26},"Nursing ",3,{"$f":"CG47/CG49","v":{"v":0.125,"d":"12.50%"}}]
[null,46,947,20259069,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-02-27T11:23:00","ابرار الشمري","48 Hours","2023-02-25","20:56:00","ابرار الشمري","2023-02-27","11:23:00","2023-02-27","23:07:00","تهاني عبدالله القرني","2023-02-27","11:23:00","ابرار الشمري",0,{"$nulls":3},-44984.47430555556,{"$nulls":3},0,{"$nulls":4},-44984.47430555556,{"$nulls":3},-44984.47430555556,"2023-02-28","12:38:00",1.0520833333284827,"2023-02-28","12:38:00","ابرار الشهري",1.0520833333284827,14768,"Dr HANAA MOHAMED MOHAMED SONBOL","Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.10.Labor and delivery related issues","تم دخولي الى الطواري بحاله ولاده في تاريخ 2 نوفمبر 2023 وبعد ساعات من دخولي تم نقلي الى غرفه الوللاده واعطائي كل ساعتين ابر مضاد للجنين علما ان اعراض الولاده معي اكثر من 15ساعه مع طلق صناعي مما ادى الى توقف نبض الجنين وعن التواصل مع الدكتوره لم تحضر 24 دقيقه وافادت ان ابقى على نفس الوضع الى يوم غد علما بان حالتي طارئه وبعد التدخل من قبل زوجي تم نقلي بشكل عاجل الى غرفه العمليات وتم ولادتي عمليه قيصيريه وكانت حاله المولود صعبه بناء على تشخيص استشاري قسم العنايه المركزه للاطفال ","I was admitted to the emergency room in labor on November 2, 2023. Hours after my admission, I was transferred to the delivery room and given anti-fetal injections every two hours, even though I had been experiencing labor symptoms for over 15 hours with induced labor, which led to the baby's heartbeat stopping. When I tried to contact the doctor, she didn't come for 24 minutes and told me to stay in the same situation until the next day, despite my emergency situation.After my husband intervened, I was urgently transferred to the operating room and gave birth via cesarean section. The newborn's condition was critical, according to the diagnosis of the pediatric intensive care consultant.\nAfter my husband intervened, I was urgently transferred to the operating room and gave birth via cesarean section. The newborn's condition was critical, according to the diagnosis of the pediatric intensive care consultant.\n",null,"Patient",{"$nulls":26},"Support Services ",0,{"$f":"CG48/CG49","v":{"v":0,"d":"0.00%"}}]
[null,47,950,20259069,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2023-02-27T11:34:00","ابرار الشمري","More than 72 Hours","2023-02-27","11:34:00","ابرار الشمري","2023-02-27","11:34:00",{"$nulls":3},"2023-02-27","11:47:00","ابرار الشمري",0.009027777778101154,"2023-02-28","11:42:00","ابرار الشمري",0.9965277777810115,"2023-03-01","16:36:00","ابرار الشمري",1.2041666666627862,{"$nulls":4},-44984.49097222222,"2023-03-04","15:28:00","ابرار الشمري",5.153472222220444,null,null,-44984.49097222222,{"$nulls":3},-44984.49097222222,14761,"Dr DOAA AWAD MASSOUD MOHAMED","Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.10.Labor and delivery related issues","تم دخولي الى الطواري بحاله ولاده في تاريخ 2 نوفمبر 2023 وبعد ساعات من دخولي تم نقلي الى غرفه الوللاده واعطائي كل ساعتين ابر مضاد للجنين علما ان اعراض الولاده معي اكثر من 15ساعه مع طلق صناعي مما ادى الى توقف نبض الجنين وعن التواصل مع الدكتوره لم تحضر 24 دقيقه وافادت ان ابقى على نفس الوضع الى يوم غد علما بان حالتي طارئه وبعد التدخل من قبل زوجي تم نقلي بشكل عاجلالى غرفه العمليات وتم ولادتي عمليه قيصيريه وكانت حاله المولود صعبه بناء على تشخيص استشاري قسم العنايه المركزه للاطفال ","I was admitted to the emergency room in labor on November 2, 2023. Hours after my admission, I was transferred to the delivery room and given anti-fetal injections every two hours, even though I had been experiencing labor symptoms for over 15 hours with induced labor, which led to the baby's heartbeat stopping. When I tried to contact the doctor, she didn't come for 24 minutes and told me to stay in the same situation until the next day, despite my emergency situation.After my husband intervened, I was urgently transferred to the operating room and gave birth via cesarean section. The newborn's condition was critical, according to the diagnosis of the pediatric intensive care consultant.\nAfter my husband intervened, I was urgently transferred to the operating room and gave birth via cesarean section. The newborn's condition was critical, according to the diagnosis of the pediatric intensive care consultant.\n",null,"Patient",{"$nulls":26},"Total",{"$f":"CG45+CG46+CG47+CG48","v":24},{"$f":"CH45+CH46+CH47+CH48","v":{"v":1,"d":"100%"}}]
[null,48,950,20259069,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-02-27T11:34:00","ابرار الشمري","More than 72 Hours","2023-02-27","11:34:00","ابرار الشمري","2023-02-27","11:34:00",{"$nulls":3},"2023-02-27","11:47:00","ابرار الشمري",0.009027777778101154,"2023-02-28","11:43:00","ابرار الشمري",0.9972222222204437,{"$nulls":3},-44985.48819444444,{"$nulls":4},-44984.49097222222,{"$nulls":3},-44984.49097222222,null,null,-44984.49097222222,"2023-03-04","15:18:00","ابرار الشهري",5.146527777775191,14768,"Dr HANAA MOHAMED MOHAMED SONBOL","Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.10.Labor and delivery related issues","تم دخولي الى الطواري بحاله ولاده في تاريخ 2 نوفمبر 2023 وبعد ساعات من دخولي تم نقلي الى غرفه الوللاده واعطائي كل ساعتين ابر مضاد للجنين علما ان اعراض الولاده معي اكثر من 15ساعه مع طلق صناعي مما ادى الى توقف نبض الجنين وعن التواصل مع الدكتوره لم تحضر 24 دقيقه وافادت ان ابقى على نفس الوضع الى يوم غد علما بان حالتي طارئه وبعد التدخل من قبل زوجي تم نقلي بشكل عاجلالى غرفه العمليات وتم ولادتي عمليه قيصيريه وكانت حاله المولود صعبه بناء على تشخيص استشاري قسم العنايه المركزه للاطفال ","I was admitted to the emergency room in labor on November 2, 2023. Hours after my admission, I was transferred to the delivery room and given anti-fetal injections every two hours, even though I had been experiencing labor symptoms for over 15 hours with induced labor, which led to the baby's heartbeat stopping. When I tried to contact the doctor, she didn't come for 24 minutes and told me to stay in the same situation until the next day, despite my emergency situation.After my husband intervened, I was urgently transferred to the operating room and gave birth via cesarean section. The newborn's condition was critical, according to the diagnosis of the pediatric intensive care consultant.\nAfter my husband intervened, I was urgently transferred to the operating room and gave birth via cesarean section. The newborn's condition was critical, according to the diagnosis of the pediatric intensive care consultant.\n",null,"Patient"]
[null,49,915,1472014,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-02-27T13:17:00","تهاني عبدالله القرني","More than 72 Hours","2023-02-16","10:38:00","تهاني عبدالله القرني","2023-02-27","13:17:00","2023-02-19","12:35:00","ابرار الشمري","2023-02-27","13:17:00","تهاني عبدالله القرني",0,"2023-02-21","11:02:00","تهاني عبدالله القرني",{"$f":"(Y51+X51)-(U51+T51)","v":-6.09375},"2023-02-22","09:27:00","تهاني عبدالله القرني",{"$f":"(AC51+AB51)-(Y51+X51)","v":0.9340277777810115},"2023-02-26","10:15:00","تهاني عبدالله القرني","The complaint was escalated due to the department's failure to respond",{"$f":"(AG51+AF51)-(U51+T51)","v":-1.1263888888861402},{"$nulls":3},-44984.55347222222,"2023-02-27","18:49:00",{"$f":"(AP51+AO51)-(U51+T51)","v":0.2305555555576575},"2023-02-28","09:28:00","تهاني عبدالله القارني",{"$f":"(AS51+AR51)-(U51+T51)","v":0.8409722222204437},8825,"Dr YOUSEF A M ELNEMRAWI","Clinical complaints","6. Humanness / Caring","1.5.Diagnosis","1.4.4.Inadequate pain management","بتاريخ 16 نوفمبر 2022 حضرت الى موعدي في عياده لباطنيه وبعد تشخيص الطبيبي المعالج افادني ان حالتي مستقر رغفم انني كنت اشكو من اعراض حمى والم في البطن وكاتن اسلوب الطبيب غير لائق مما ادى الى استيائي ","On November 16, 2022, I attended my appointment at an internal medicine clinic. After the attending physician diagnosed me, he informed me that my condition was stable, even though I was suffering from fever and abdominal pain. The doctor's manner was inappropriate, which led to my dissatisfaction.",null,"Patient"]
[null,50,921,30051913,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-02-27T18:56:00","امال القحطاني","72 Hours","2023-02-18","20:52:00","امال القحطاني","2023-02-27","18:56:00","2023-02-23","20:47:00","امال القحطاني","2023-02-27","18:56:00","امال القحطاني",0,{"$nulls":3},-44984.78888888889,{"$nulls":3},0,{"$nulls":4},-44984.78888888889,{"$nulls":3},-44984.78888888889,"2023-03-01","11:47:00",1.7020833333299379,"2023-03-01","20:27:00","امال القحطاني",2.063194444439432,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and \nHarassment","6.2.1.Inappropriate/aggressive behavior","الصيدلي قام بخدمتي بطريقه غير لائقه حيث كان يتحدث معي بطريقه غير مهنيه وتم رويه ذلك مع باقي المراجعين","The pharmacist served me inappropriately, speaking to me unprofessionally, and this was witnessed by other patients.",null,"Patient"]
[null,51,917,30150272,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-02-27T19:15:00","امال القحطاني","More than 72 Hours","2023-02-16","21:20:00","امال القحطاني","2023-02-27","19:15:00","2023-02-23","20:47:00","امال القحطاني","2023-02-27","19:16:00","امال القحطاني",6.9444443943211809E-4,{"$nulls":3},-44984.802777777775,{"$nulls":3},0,{"$nulls":4},-44984.802777777775,{"$nulls":3},-44984.802777777775,"2023-02-27","19:37:00",0.014583333337213844,"2023-03-09","10:56:00","امال القحطاني",9.652777777781012,11043,"Dr MOHAMD SAMEER ABD ALRAZAK  ALRAHHAL","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.4.Insensitive to patient needs","عدم استقبالي بالرغم من حضوري في وقت الموعد الموكد حيث لم يتم انتهاء وقت العياده للطبيب وحاله المريض تستدعي الكشف العاجل حيث كان الدكتور متواجد ولم يستقبلني ولم اجد حسن التعامل معنا من قبل الطبيب علما ان المريض ليس بحاله تسمح لنا بالانتظار ","I was refused an appointment despite arriving at the confirmed time, even though the doctor's clinic hours hadn't ended and the patient's condition required urgent attention. The doctor was present but refused to see me, and I didn't receive any courteous treatment from him, especially considering the patient's critical condition.",null,"Hospital"]
[null,52,940,30046059,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-02-27T20:59:00","امال القحطاني","More than 72 Hours","2023-02-23","15:18:00","امال القحطاني","2023-02-27","20:59:00","2023-02-27","20:58:00","امال القحطاني","2023-02-27","21:00:00","امال القحطاني",6.944444467080757E-4,"2023-03-01","20:28:00","امال القحطاني",1.9777777777781012,{"$nulls":3},-44986.85277777778,{"$nulls":4},-44984.875,"2023-03-09","22:27:00","امال القحطاني",10.060416666667152,null,null,-44984.875,{"$nulls":3},-44984.875,null,null,"Relationship complaints ","5. Communication","3.Delays","4.3.6.Treatment delay","كنت انتظر رقمي 305 في الصيدليه الدور ى وكان شباك 6 ينتظر رقم 302 وتجاوز مده ولم يحضر وطلبت من الموظف ان يتجاوز الرقم لعدم حضور المريض وتم رفض من قبله وتم حدوث نفس الشي مع الشباك رقم 5 تم الانتظار لمده للمراجع رقم 303 ولم يتم حضوره ايضا وتم انتظاري لوقت طويل لحين ظهور رقمي علما انه تم استلام ادويتي ولازال شباك رقم 6 في انتظار المراجعين","I was waiting for my number 305 at the pharmacy, and window 6 was waiting for number 302. The wait was long, and the patient didn't come. I asked the employee to skip the number because the patient hadn't arrived, but he refused. The same thing happened at window 5; I waited for a while for patient number 303, but he also didn't come. I waited a long time until my number was called, even though I had already received my medication. Window 6 was still waiting for patients.",null,"Patient"]
[null,53,951,30073932,"مراجع","العيادات الخارجية","الطبي","عيادات الصدرية","2023-02-28T11:11:00","تهاني عبدالله القرني","48 Hours","2023-02-27","13:25:00","تهاني عبدالله القرني","2023-02-28","11:11:00","2023-02-28","21:26:00","تهاني عبدالله القرني","2023-02-28","11:11:00","تهاني عبدالله القرني",0,{"$nulls":3},-44985.46597222222,{"$nulls":3},0,{"$nulls":4},-44985.46597222222,{"$nulls":3},-44985.46597222222,"2023-02-28","12:19:00",0.04722222222335404,"2023-03-02","09:36:00","تهاني عبدالله القارني",1.9340277777810115,null,"DR.ABEER HAMADAH","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.4.Insensitive to patient needs","تم زيارتي للطبيبه عبير وتم الذهاب للطوارى عده مرات حيث انني اعاني من صعوبه بالتنفس ولكن استمر التعب والكحه رغم اخذي للادويه وتم مراجعتي للطبيبه عبير بتاريخ 27 فبراير 2023 وابلاغها بحالتي السيئه وتعبي المستمر حيث تم صرف ادويه ومضاد فابلغتها بانني بحاجه الى اجازه مرضيه ثلاث او اربع ايام ولكن ردت علي قائله(تبين تتركين وظيفتك)  بطريقه غير مراعيه لحالتي المرضيه","I visited Dr. Abeer and went to the emergency room several times because I was having difficulty breathing, but the fatigue and coughing continued despite taking the medications. I went back to Dr. Abeer on February 27, 2023, and informed her of my bad condition and my continuous fatigue. She prescribed medications and antibiotics, and I told her that I needed sick leave for three or four days, but she replied, \"Do you want to leave your job?\"In a way that disregards my medical condition",null,"Patient"]
[null,54,954,1485008,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2023-02-28T12:39:00","ابرار الشمري","24 Hours","2023-02-28","12:26:00","ابرار الشمري","2023-02-28","12:39:00",{"$nulls":3},"2023-02-28","12:39:00","ابرار الشمري",0,{"$nulls":3},-44985.527083333334,{"$nulls":3},0,{"$nulls":4},-44985.527083333334,{"$nulls":3},-44985.527083333334,null,null,-44985.527083333334,"2023-02-28","12:41:00","ابرار الشهري",1.3888888861401938E-3,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.7.Sick leave issues","لدي اجازه مرافقه بتاريخ 7-2 و 8-2 ولم يتم صدورها","I have a leave request for accompanying family members dated 7-2 and 8-2, but it hasn't been issued.",null,"Patient"]
[null,55,955,30211991,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2023-02-28T13:16:00","ابرار الشمري","More than 72 Hours","2023-02-28","12:41:00","ابرار الشمري","2023-02-28","13:16:00",{"$nulls":3},"2023-02-28","13:16:00","ابرار الشمري",0,{"$nulls":3},-44985.552777777775,{"$nulls":3},0,{"$nulls":4},-44985.552777777775,{"$nulls":3},-44985.552777777775,"2023-04-01","14:05:00",32.034027777779556,"2023-04-01","14:05:00","ابرار الشهري",32.034027777779556,null,"DR.EKRAM ALLUBANI","Clinical complaints","6. Humanness / Caring","1.4.Treatment","1.4.3.Ineffective treatment","تم اجرى عمليه جراحيه عمليه فتق اسفل البطن بتاريخ 18 فبراير 2023 وبعد عودرتي الى المنزل لاحظت وجود جرح كبير اسف الظهر وبسببه لم استطع النوم والحركه بشكل طبيعي وقمت بزياره الطبيب المعالج والكشف على الجرح حيث افادني انه بسبب الميكروكروم مما ادرى الى وجود الحساسيه وتم صرف مرهم موضعي وقمت باستخدامه 5 ايام دون اي فاده او تحسن بحاله الجرح ","I underwent surgery for a lower abdominal hernia on February 18, 2023. After returning home, I noticed a large wound on my lower back, which prevented me from sleeping and moving normally. I visited my doctor, who examined the wound and informed me that it was due to mercurochrome, indicating an allergic reaction. He prescribed a topical ointment, which I used for five days without any benefit or improvement in the wound."]
[null,56,814,30248591,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2023-03-01T11:47:00","تهاني عبدالله القرني","72 Hours","2023-01-25","20:33:00","تهاني عبدالله القرني","2023-03-01","11:47:00","2023-02-04","22:54:00","تهاني عبدالله القرني","2023-03-01","11:47:00","تهاني عبدالله القرني",0,{"$nulls":3},-44986.49097222222,{"$nulls":3},0,{"$nulls":4},-44986.49097222222,{"$nulls":3},-44986.49097222222,"2023-03-02","20:35:00",1.366666666668607,"2023-03-04","09:48:00","تهاني عبدالله القارني",2.9173611111109494,4843,"Dr YAMINE   KERARMA","Clinical complaints","6. Humanness / Caring","1.5.Diagnosis","1.1.3. Not having enough knowledge regarding the patient condition","24 يناير 2023 احضرت ابنتي للدكتور يمين وبعد شرحي له انها من الممكن انها انتقلت لها عدوى من اخيها الذي كان مريض باحتقان حاد بالبلعوم قام الدكتور بفحصها وطلب مني ان ادخلها للتنويم بحجه انه لايعلم مابيها وتوقع ان يكون بها مرض السحايه او التهاب الصدر مما اثار الهلع وبعد التوكل على الله تم رفضي للتنويم حيث طلب مني اشعه الصدر وتحليل بول  فذهبت للمستوصف وتم تشخيصها بالتهاب حاد بالبلعوم","On January 24, 2023, I took my daughter to Dr. Yamin. After explaining that she might have contracted an infection from her brother, who was suffering from severe throat congestion, the doctor examined her and asked me to admit her, claiming he didn't know what was wrong with her and suspected meningitis or pneumonia. This caused panic, but after putting my trust in God, I refused to admit her. He then ordered a chest x-ray and a urine test. She went to the clinic and was diagnosed with acute pharyngitis."]
[null,57,948,30245206,"وزارة الصحة","التنويم","الطبي","تنويم الباطنية","2023-03-01T13:50:00","تهاني عبدالله القرني","24 Hours","2023-02-26","11:29:00","تهاني عبدالله القرني","2023-03-01","13:50:00",{"$nulls":3},"2023-03-01","14:00:00","تهاني عبدالله القرني",0.006944444445252884,{"$nulls":3},-44986.583333333336,{"$nulls":3},0,{"$nulls":4},-44986.583333333336,"2023-03-01","11:49:00","تهاني عبدالله القرني",-0.09097222222771961,null,null,-44986.583333333336,{"$nulls":3},-44986.583333333336,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","اهمال في تقديم الخدمه العلاجيه تم عمل حصوات ومراره ويجد مضاعفات والام شديده وتسببت بنزيف وتم اقرار عمليه تركيبي دعامه ولم يتم اشعار المريض بذلك من اجل الصيام وتم تاجيل التدخل الجراحي والمريض فقط على المسكنات ومجرد ماينتهي المعفول يرجع الالم","Negligence in providing medical care resulted in gallstones and gallbladder problems, leading to complications, severe pain, and bleeding. A stent placement procedure was scheduled, but the patient was not informed of this due to fasting. The surgery was postponed, and the patient is only given painkillers. As soon as the medication wears off, the pain returns."]
[]
[]
[]
[]
[]
[{"$nulls":31},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول"]
["1st Half",29,null,null,"MOH",10,{"$f":"F66/F70","v":{"v":0.17543859649122806,"d":"18%"}},null,"Medical",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",null,null,8,null,null,1,"امال القحطاني",{"$nulls":6},"Medical",null,"Average"]
["2nd Half",28,null,null,"CCHI",6,{"$f":"F67/F70","v":{"v":0.10526315789473684,"d":"11%"}},null,"أطباء الطوارئ",2,null,null,"ابرار الشمري",19,{"$f":"N67/N70","v":{"v":0.3333333333333333,"d":"33.33%"}},5,4,1,9,{"$f":"N67","v":19},{"$nulls":3},"امال القحطاني",1,{"$f":"Y67/AC70","v":{"v":0.017857142857142856,"d":"1.79%"}},19,{"$f":"AA67/AC70","v":{"v":0.3392857142857143,"d":"33.93%"}},{"$f":"AA67+Y67","v":20},{"$nulls":3},1,null,4,"تهاني عبدالله القرني",{"$nulls":6},"اطباء الطوارئ",null,{"$f":"AVERAGE(AT67:AZ67)","v":1.04},1.04]
[{"$nulls":4},"Patients",24,{"$f":"F68/F70","v":{"v":0.42105263157894735,"d":"42%"}},null,"بنك الدم",1,null,null,"امال القحطاني",20,{"$f":"N68/N70","v":{"v":0.3508771929824561,"d":"35.09%"}},4,4,1,11,{"$f":"N68","v":20},{"$nulls":3},"تهاني القرني",1,{"$f":"Y68/AC70","v":{"v":0.017857142857142856,"d":"1.79%"}},17,{"$f":"AA68/AC70","v":{"v":0.30357142857142855,"d":"30.36%"}},{"$f":"Y68+AA68","v":18},{"$nulls":5},2,"ابرار الشمري",{"$nulls":6},"عيادات الباطنيه",null,{"$f":"AVERAGE(AT68:AZ68)","v":0.22},0.22]
["Total",{"$f":"B66+B67","v":57},null,null,"Patient’s relatives",17,{"$f":"F69/F70","v":{"v":0.2982456140350877,"d":"30%"}},null,"تنويم الأطفال",1,null,null,"تهاني عبدالله القرني",18,{"$f":"N69/N70","v":{"v":0.3157894736842105,"d":"31.58%"}},4,3,4,7,18,{"$nulls":3},"ابرار الشمري",2,{"$f":"Y69/AC70","v":{"v":0.03571428571428571,"d":"3.57%"}},16,{"$f":"AA69/AC70","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$f":"Y69+AA69","v":18},{"$nulls":13},"الجراحه العامه",null,32.02,32.02]
[{"$nulls":4},"Total",{"$f":"F66+F67+F68+F69","v":57},{"$f":"G66+G67+G68+G69","v":{"v":1,"d":"100%"}},null,"تنويم الباطنية",2,null,null,"Total",{"$f":"N67+N68+N69","v":57},{"$f":"SUBTOTAL(9,O67:O69)","v":{"v":0.9999999999999999,"d":"100%"}},{"$f":"SUBTOTAL(9,P67:P69)","v":13},{"$f":"SUBTOTAL(9,Q67:Q69)","v":11},6,27,57,{"$nulls":3},"Total",{"$f":"SUM(Y67:Y69)","v":4},{"$f":"Z67+Z68+Z69","v":{"v":0.07142857142857142,"d":"7.14%"}},{"$f":"AA67+AA68+AA69","v":52},{"$f":"AB67+AB68+AB69","v":{"v":0.9285714285714285,"d":"92.86%"}},{"$f":"AC67+AC68+AC69","v":56},{"$nulls":13},"الجراحه التجميليه",null,6.84,6.84]
[{"$nulls":4},"In-Patient",14,{"$f":"F71/F74","v":{"v":0.24561403508771928,"d":"25%"}},null,"تنويم النساء والولادة",1,{"$nulls":18},{"$f":"AB70+Z70","v":{"v":0.9999999999999999,"d":"100.00%"}},null,null,"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":6},"بنك الدم",null,0.07,0.07]
[{"$nulls":4},"Out-Patient",37,{"$f":"F72/F74","v":{"v":0.6491228070175439,"d":"65%"}},null,"عيادات الأطفال",2,{"$nulls":21},8,null,null,4,"امال القحطاني",{"$nulls":6},"جراحه الختان",null,2.87,2.87]
[{"$nulls":4},"ER",6,{"$f":"F73/F74","v":{"v":0.10526315789473684,"d":"11%"}},null,"عيادات الأنف والأذن والحنجرة (أطفال)",1,{"$nulls":23},1,null,"تهاني عبدالله القرني",{"$nulls":6},"الاشعه",null,3.39,3.39]
[{"$nulls":4},"Total",{"$f":"F71+F72+F73","v":57},{"$f":"G71+G73+G72","v":{"v":1,"d":"100%"}},null,"عيادات الباطنية",1,{"$nulls":23},1,2,"ابرار الشمري",{"$nulls":6},"جراحه العظام",null,{"v":0,"d":"0.00"},0]
[{"$nulls":4},"Medical",29,{"$f":"F75/F79","v":{"v":0.5087719298245614,"d":"51%"}},null,"عيادات الجراحة التجميلية",1,{"$nulls":32},"تنويم الاطفال",null,2.84,2.84]
[{"$nulls":4},"Admin",21,{"$f":"F76/F79","v":{"v":0.3684210526315789,"d":"37%"}},null,"عيادات الجراحة العامة",1,{"$nulls":32},"تنويم النساء والولاده",null,{"v":0,"d":"0.00"},0]
[{"$nulls":4},"Nursing",7,{"$f":"F77/F79","v":{"v":0.12280701754385964,"d":"12%"}},null,"عيادات الصدرية",1,{"$nulls":32},"جراحه الانف واذن وحنجره",null,3.42,3.42]
[{"$nulls":4},"Support Services",0,{"$f":"F78/F79","v":{"v":0,"d":"0%"}},null,"عيادات المخ والأعصاب",1,{"$nulls":21},"Total Escalated",8,{"$nulls":9},"جراحه الانف واذن وحنجره اطفال",null,{"v":0,"d":"0.00"},0]
[{"$nulls":4},"Total",{"$f":"F75+F76+F77+F78","v":57},{"$f":"G75+G76+G77+G78","v":{"v":1,"d":"100%"}},null,"عيادات النساء والولادة",1,{"$nulls":21},"Total Closed",8,{"$nulls":9}," المخ والاعصاب",null,0.21,0.21]
[{"$nulls":8},"عيادات جراحة الأنف وأذن وحنجرة",2,{"$nulls":32},"التخدير",null,1.97,1.97]
[{"$nulls":8},"عيادات جراحة الختان",1,{"$nulls":32},"تنويم الباطنيه",null,0.88,0.88]
[{"$nulls":8},"عيادات جراحة العظام",1,{"$nulls":32},"عيادات النساء والولادة",null,{"v":0,"d":"0.00"},0]
[{"$nulls":8},"قسم الأشعة",1,{"$nulls":32},"عيادات الصدريه",null,0.04,0.04]
[{"$nulls":8},"قسم التخدير",1,{"$nulls":32},"الصيدليه",null,1.68,1.68]
[{"$nulls":8},"قسم التغذية",1,{"$nulls":32},"تغذيه",null,{"v":0,"d":"0.00"},0]
[{"$nulls":8},"قسم الصيدلية",4,{"$nulls":32},"Total",null,{"$f":"SUM(AS67:AS85)","v":{"v":57.49000000000001,"d":"57.49"}}]
[{"$nulls":8},"قسم المختبر",1]
[{"$nulls":8},"قسم عمليات الولادة",1]
[{"$nulls":8},"Grand Total",{"$f":"SUM(J67:J88)","v":29},{"$nulls":32},"Non-Medical",null,"Average"]
[{"$nulls":42},"اداره التنويم",null,{"$f":"AVERAGE(AT90:AY90)","v":5.98},5.98]
[{"$nulls":42},"قسم الموافقات الطبية",null,{"$f":"AVERAGE(AT91:AY91)","v":{"v":6.795,"d":"6.80"}},11.22,0.06,2,13.9]
[{"$nulls":8},"Non-Medical",{"$nulls":33},"قسم التقارير الطبية",null,{"$f":"AVERAGE(AT92:AY92)","v":{"v":0.37333333333333335,"d":"0.37"}},0.1,0.01,1.01]
[{"$nulls":8},"استقبال العيادات الخارجية",6,{"$nulls":32},"قسم المالية",null,{"v":0,"d":"0.00"},0]
[{"$nulls":8},"قسم الإدارة",1,{"$nulls":32},"قسم الامن",null,1.06,1.06]
[{"$nulls":8},"قسم الأمن",1,{"$nulls":32},"استقبال العيادات الخارجية",null,{"v":2.305,"d":"2.31"},0.1,8.06,0.98,0.08]
[{"$nulls":8},"قسم التقارير الطبية",3,{"$nulls":32},"قسم المختبر",null,{"$f":"AVERAGE(AT96:AV96)","v":23.68},23.68]
[{"$nulls":8},"قسم المالية",1,{"$nulls":32},"Total",null,{"$f":"SUM(AS90:AS96)","v":{"v":40.193333333333335,"d":"40.19"}}]
[{"$nulls":8},"قسم الموافقات الطبية",8]
[{"$nulls":8},"مكتب التنويم",1]
[{"$nulls":8},"Grand Total",{"$f":"SUM(J93:J99)","v":21}]
[{"$nulls":42},"Nursing",null,"Average"]
[{"$nulls":42},"تمريض تنويم الاطفال",null,{"$f":"AVERAGE(AT102:AW102)","v":{"v":2.1,"d":"2.10"}},2.1]
[{"$nulls":8},"Nursing",{"$nulls":33},"تمريض قسم  النساء و الولاده",null,{"v":0,"d":"0.00"},0]
[{"$nulls":8},"تمريض الطوارى",1,{"$nulls":32},"تمريض تنويم الباطنيه",null,3.91,3.91]
[{"$nulls":8},"تمريض الطوارئ",1,{"$nulls":32},"تمريض تنويم عمليات الولاده",null,4.21,4.21]
[{"$nulls":8},"تمريض تنويم الأطفال",1,{"$nulls":32},"تمريض وحده العنايه المركزه",null,{"v":23,"d":"23.00"},23]
[{"$nulls":8},"تمريض تنويم الباطنية",1,{"$nulls":32},"تمريض الطوارئ",null,{"v":5.9399999999999995,"d":"5.94"},5.91,5.97]
[{"$nulls":8},"تمريض تنويم النساء والولادة",1,{"$nulls":32},"Total",null,{"$f":"SUM(AS102:AS107)","v":39.16}]
[{"$nulls":8},"تمريض قسم عمليات الولادة",1]
[{"$nulls":8},"تمريض وحدة العناية المركزة - أطفال",1]
[{"$nulls":8},"Grand Total",12]
{"$rows_empty":82}
[{"$nulls":77},887,30246056,"وزارة الصحة","التنويم","الإداري","قسم المالية","2023-01-19T15:17:00","ابرار الشمري","24 Hours"]
[{"$nulls":77},848,30007356,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-02-02T13:39:00","امال القحطاني","24 Hours"]
[{"$nulls":65},845,1595072,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-01T15:59:00","امال القحطاني","More than 72 Hours",{"$nulls":3},850,0,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2023-02-02T16:44:00","امال القحطاني","48 Hours"]
[{"$nulls":65},860,30249807,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-04T15:00:00","امال القحطاني","24 Hours",{"$nulls":3},851,30249729,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-02-06T17:25:00","امال القحطاني","More than 72 Hours"]
[{"$nulls":65},868,1774163,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-02-05T14:07:00","تهاني عبدالله القرني","24 Hours",{"$nulls":3},882,30023730,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-02-08T12:05:00","ابرار الشمري","48 Hours"]
[{"$nulls":65},877,30222839,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-02-08T13:01:00","تهاني عبدالله القرني","24 Hours",{"$nulls":3},883,1749141,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-02-09T13:48:00","ابرار الشمري","24 Hours"]
[{"$nulls":65},893,30190914,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-09T16:38:00","تهاني عبدالله القرني","72 Hours",{"$nulls":3},913,30235020,"وزارة الصحة","التنويم","الطبي","تنويم الأطفال","2023-02-15T16:49:00","ابرار الشمري","72 Hours"]
[{"$nulls":65},925,30251308,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-02-19T14:09:00","ابرار الشمري","24 Hours",{"$nulls":3},935,30112399,"وزارة الصحة","العيادات الخارجية","الطبي","بنك الدم","2023-02-21T13:42:00","تهاني عبدالله القرني","24 Hours"]
[{"$nulls":77},954,1485008,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2023-02-28T12:39:00","ابرار الشمري","24 Hours"]
[{"$nulls":77},948,30245206,"وزارة الصحة","التنويم","الطبي","تنويم الباطنية","2023-03-01T13:50:00","تهاني عبدالله القرني","24 Hours"]

{"sheet":"March 2023","index":3,"n_rows":119,"n_cols":103,"rows_kept":119,"merged":[[0,0,1,0],[0,1,1,1],[0,2,1,2],[0,3,1,3],[0,4,1,4],[0,5,1,5],[0,6,1,6],[0,7,1,7],[0,8,1,8],[0,9,1,9],[0,11,0,12],[0,13,1,13],[0,14,0,15],[0,16,0,17],[0,18,1,18],[0,19,0,20],[0,21,1,21],[0,22,1,22],[0,23,0,24],[0,25,1,25],[0,26,1,26],[0,27,0,28],[0,29,1,29],[0,30,1,30],[0,31,0,32],[0,33,1,33],[0,34,1,34],[0,35,1,35],[0,36,0,37],[0,38,1,38],[0,39,1,39],[0,40,0,41],[0,42,1,42],[0,43,0,44],[0,45,1,45],[0,46,1,46],[0,47,1,47],[0,48,1,48],[0,49,1,49],[0,50,1,50],[0,51,1,51],[0,52,1,52],[0,53,1,53],[0,54,1,54],[0,55,1,55],[0,56,1,56],[0,57,1,57],[0,61,1,61],[0,62,1,62],[0,63,1,63],[0,64,1,64],[0,65,1,65],[0,66,1,66],[0,67,1,67],[0,68,1,68],[0,69,1,69],[0,72,1,72],[0,73,1,73],[0,74,1,74],[0,75,1,75],[0,76,1,76],[0,77,1,77],[0,78,1,78],[0,79,1,79],[0,80,1,80],[0,83,1,83],[0,84,1,84],[0,85,1,85],[0,86,1,86],[0,87,1,87],[0,88,1,88],[0,89,1,89],[0,90,1,90],[0,91,1,91],[0,94,1,94],[0,95,1,95],[0,96,1,96],[0,97,1,97],[0,98,1,98],[0,99,1,99],[0,100,1,100],[0,101,1,101],[0,102,1,102],[2,0,30,0],[31,0,63,0],[64,0,64,1],[64,2,64,3],[64,4,64,5],[64,6,64,7],[64,8,64,9],[64,10,64,11],[64,12,64,13],[64,14,64,15],[64,16,64,17],[64,18,64,19],[64,20,64,21],[64,22,64,23],[64,24,64,25],[64,26,64,27],[64,28,64,29],[64,30,64,31],[64,32,64,33],[64,34,64,35],[64,36,64,37],[64,38,64,39],[64,40,64,41],[64,42,64,43],[64,44,64,45],[64,46,64,47],[64,48,64,49],[64,50,64,51],[64,52,64,53],[64,54,64,55],[64,56,64,57],[65,0,65,1],[65,2,65,3],[65,4,65,5],[65,6,65,7],[65,8,65,9],[65,10,65,11],[65,12,65,13],[65,14,65,15],[65,16,65,17],[65,18,65,19],[65,20,65,21],[65,22,65,23],[65,24,65,25],[65,26,65,27],[65,28,65,29],[65,30,65,31],[65,32,65,33],[65,34,65,35],[65,36,65,37],[65,38,65,39],[65,40,65,41],[65,42,65,43],[65,44,65,45],[65,46,65,47],[65,48,65,49],[65,50,65,51],[65,52,65,53],[65,54,65,55],[65,56,65,57],[66,2,66,3],[67,2,67,3],[67,8,87,8],[67,12,68,12],[67,13,68,13],[67,26,67,27],[68,2,68,3],[68,26,68,27],[69,2,69,3],[69,26,69,27],[70,2,70,3],[70,22,70,23],[70,40,70,41],[71,2,71,3],[71,13,72,13],[71,14,72,14],[71,19,72,19],[71,20,72,20],[71,31,73,31],[73,13,74,13],[73,14,74,14],[73,19,74,19],[73,20,74,20],[75,13,76,13],[75,14,76,14],[75,19,76,19],[75,20,76,20],[75,36,77,36],[76,26,76,27],[77,13,78,13],[77,14,78,14],[77,19,78,19],[77,20,78,20],[77,26,77,27],[77,31,79,31],[78,26,78,27],[79,26,79,27],[80,26,80,27],[81,18,82,18],[81,26,81,27],[81,36,83,36],[82,26,82,27],[83,26,83,27],[84,26,84,27],[85,3,85,4],[85,26,85,27],[86,3,86,4],[86,26,86,28],[87,3,87,4],[87,18,89,18],[87,26,87,27],[88,3,88,4],[88,26,88,27],[89,27,89,28],[90,8,100,8],[91,40,91,41],[94,40,94,41],[97,27,97,28],[100,27,100,28],[101,27,101,28],[101,47,101,49],[103,8,107,8],[105,40,105,41],[108,27,108,28],[108,40,108,41],[110,8,111,8],[115,40,115,41],[116,40,116,41],[127,41,127,42]]}
["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,960,30237906,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-03-02T13:43:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-01","22:08:00","تهاني القرني","2023-03-02","13:43:00","2023-03-02","10:45:00","تهاني القرني","2023-03-02","13:43:00","تهاني عبدالله القرني",{"$f":"(U3+T3)-(P3+O3)","v":0},{"$nulls":3},{"$f":"(Y3+X3)-(U3+T3)","v":-44987.57152777778},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":0},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-44987.57152777778},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-44987.57152777778},"2023-03-02","13:55:00",{"$f":"(AP3+AO3)-(U3+T3)","v":8.333333331393078E-3},"2023-04-02","15:15:00","تهاني عبدالله القرني",{"$f":"(AS3+AR3)-(U3+T3)","v":31.06388888888614},null,"DR.AHMAD NABEEL","Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis","تم حضوري بتاريخ 26 فبراير 2023م للدكتور احمد نبيل اشتكي من اذني اليمين ‏بعدها قام الدكتور بوضع جهاز الفحص في إذني اليمين خلال\nثواني معدودة أخبرني بالتشخيص فورا انه لدي  التهاب في الأذن الوسطى حيث  تم طلب مني تخطيط الأذن فعندما ذهبت للتخطيط وانتهيت منه أعطيته للدكتور فقال لي أنت تفقد سمعك ويجب اعطائك كرتزون وتم صرف دواء الكرتزون لي وطلب مني أن اعمل اشعه رنين مغناطيسي مع اخذ الصبغة ولكن تم استيائي من كلام الطبيب واثر ذلك على نفسيتي حين اخباره لي بانني سافقد السمع تم مغادرتي ولم اصرف الدواء وتم ذهابي الى مستشفى اخر  تم الفحص علي  وعمل لي تنظيف للأذن وتم صرف قطرات للاذن وتم حل مشكلتي ولا اعاني من اي الام الان.","I attended a meeting with Dr. Ahmed Nabil on February 26, 2023, to complain about Iman Yangstan. Afterwards, Dr. E'tisam held a meeting regarding my Portuguese passport.And I was told the diagnosis immediately: I had otitis media. I was asked to have an otogram, and when I went for the test and finished, I gave it to the doctor. He told me I was losing my hearing and needed to be given cortisone, and he prescribed medication.The doctor prescribed cortisone and asked me to have an MRI with contrast dye, but I was upset by what he said, and it affected my mental state when he told me I would lose my hearing.I left without getting the medication and went to another hospital where I was examined and my ear was cleaned. Ear drops were prescribed and my problem was solved, and I am not suffering from any pain now.",null,"Patient",{"$nulls":4},1043,30207086,"مجلس الضمان الصحي","الطوارئ","الإداري","استقبال الطوارئ","2023-03-20T16:33:00","امال القحطاني","24 Hours",null,null,967,30194116,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-03-02T11:48:00","تهاني عبدالله القرني","24 Hours",null,null,960,30237906,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-03-02T13:43:00","تهاني عبدالله القرني","More than 72 Hours",null,null,972,1752546,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2023-03-07T17:57:00","تهاني عبدالله القرني","48 Hours"]
[null,2,961,30255750,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-03-02T13:55:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-01","13:23:00","تهاني القرني","2023-03-02","13:55:00","2023-03-02","10:46:00","تهاني القرني","2023-03-02","13:56:00","تهاني عبدالله القرني",6.944444467080757E-4,{"$nulls":3},-44987.580555555556,{"$nulls":3},0,{"$nulls":4},-44987.580555555556,{"$nulls":3},-44987.580555555556,"2023-03-04","17:27:00",2.1465277777751908,"2023-03-06","16:32:00","تهاني عبدالله القرني",4.108333333329938,null,"REEM ALANAZI","Clinical complaints","5. Communication","3.Delays","5.1.1.Miscommunication with Patient","تم حضوري بتاريخ 1 مارس 2023 لعيادة الاسنان حيث طلب مني الطبيب عمل اشعه وتم انتظاري لدى عيادة الاشعة ولم يتم مناداتي حيث خرجت موظفة القسم وبعد تأكدي من عدم وجود اي موظف داخل العيادة لخدمتي ، تم مساعدتي من قبل فني أسنان وتم الاتصال عليهم للحضور لتقديم الخدمة لي ولكن تم انتظاري لوقت طويل دون الاستجابة من قبلهم مما ادى الى استيائي الشديد ومغادرتي دون اكمال اي اجراء مع عيادات الاسنان في المستشفى  . ","On March 1, 2023, I went to the dental clinic where the doctor asked me to have an x-ray. I waited at the radiology clinic, but I wasn't called. A staff member went out, and after confirming that there were no other patients present, I...An employee inside the clinic was there to serve me. I was assisted by a dental technician, and they were contacted to come and provide me with service, but I waited for a long time without any response from them, which led to my extreme dissatisfaction and my leaving without completing any procedure with the dental clinics in the hospital.",null,"Patient",{"$nulls":4},1102,30240536,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-03-26T21:36:00","تهاني عبدالله القرني","24 Hours",null,null,968,20061581,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الأشعة","2023-03-02T15:47:00","امال القحطاني","24 Hours",null,null,961,30255750,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-03-02T13:55:00","تهاني عبدالله القرني","More than 72 Hours",null,null,973,30140741,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-03-05T12:39:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,3,962,30232111,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-03-07T01:55:00","تهاني عبدالله القرني","24 Hours","2023-03-01","13:24:00","تهاني القرني","2023-03-07","01:55:00","2023-03-08","21:07:00","تهاني القرني","2023-03-08","21:07:00","تهاني عبدالله القرني",1.8000000000029104,{"$nulls":3},-44993.87986111111,{"$nulls":3},0,{"$nulls":4},-44993.87986111111,"2023-03-08","21:09:00","تهاني عبدالله القرني",1.3888888861401938E-3,null,null,-44993.87986111111,{"$nulls":3},-44993.87986111111,6722,"Dr DAAD ZOUKAN  KARKOUT","Relationship complaints ","6. Humanness / Caring","6.2.Assault and Harassment","6.2.1.Inappropriate/aggressive behavior"," تعامل الدكتورة غير مهني واسلوبها غير محترم عند نسيانها لاضافة الوصفة وثم الصراخ علي لتطلب مني اذهب\nللاستقبال لادفع استشاره جديدة وتحميلي خطأها . لو كان على الاقل اسلوبها محترم لتجاوزت الموضوع","The doctor's behavior was unprofessional and disrespectful. She forgot to add the prescription and then yelled at me, demanding I go to reception to pay for a new consultation and blame me for her mistake. If she had at least been respectful, I could have let it go.",null,"Patient",{"$nulls":15},977,0,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2023-03-05T17:08:00","تهاني عبدالله القرني","24 Hours",null,null,962,30232111,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-03-07T01:55:00","تهاني عبدالله القرني","24 Hours",null,null,979,30253380,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-03-06T12:35:00","ابرار الشمري","More than 72 Hours"]
[null,4,966,1424655,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-03-04T17:56:00","امال القحطاني","72 Hours","2023-03-01","19:04:00","امال القحطاني","2023-03-04","17:56:00","2023-03-02","18:38:00","ابرار الشمري","2023-03-02","18:38:00","ابرار بندر الشمري",-1.9708333333328483,"2023-03-04","09:49:00","تهاني القرني",1.632638888891961,{"$nulls":3},-44989.40902777778,{"$nulls":4},-44987.77638888889,{"$nulls":3},-44987.77638888889,null,null,-44987.77638888889,"2023-03-04","20:31:00","ابرار بندر الشمري",2.078472222223354,null,null,"Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","عدم التواصل مع التأمين لمتابعه الموافقه والانتظار أكثر من 20 دقيقه من قبل موظفة الموافقات لدى استقبال النساء والولاده حيث ان المريضه حامل وحالتها لا تتحمل الانتظار بحجة انها لا تستطيع التواصل مع القسم ولا يوجد لديها صلاحيات مع العلم ان هناك موظفه كانت بجانبها قامت بالتواصل وانجاز المهمه وتواصلت مع التأمين خلال اقل من 10 دقائق . ","Failure to contact the insurance to follow up on the approval and waiting for more than 20 minutes by the approvals employee at the women’s and maternity reception, as the patient is pregnant and her condition cannot tolerate waiting, under the pretext that she cannot contact the department and does not have the authority, knowing that there was an employee next to her who contacted and completed the task and contacted the insurance in less than 10 minutes.",null,"Patient",{"$nulls":15},978,30245460,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2023-03-05T17:09:00","امال القحطاني","24 Hours",null,null,966,1424655,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-03-04T17:56:00","امال القحطاني","72 Hours",null,null,999,30254362,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-03-11T15:26:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,5,967,30194116,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-03-02T11:48:00","تهاني عبدالله القرني","24 Hours","2023-03-02","11:13:00","تهاني القرني","2023-03-02","11:48:00",{"$nulls":3},"2023-03-02","11:49:00","تهاني عبدالله القرني",6.9444443943211809E-4,{"$nulls":3},-44987.49236111111,{"$nulls":3},0,{"$nulls":4},-44987.49236111111,{"$nulls":3},-44987.49236111111,"2023-03-02","15:02:00",0.13402777777810115,"2023-03-02","15:19:00","تهاني عبدالله القرني",0.14583333333575865,null,null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.1.Prescribing errors","تم التوجهه  الى الصيدلية ولم يتم صرف الدواء له كامل لمدة شهرين تم صرف دواء لشهر واحد فقط وذلك لعدم توفر كمية كافية . \nCONCERTA 18 MG, 36 MG","He went to the pharmacy but was not given the full two-month supply of medication; he was only given a one-month supply due to insufficient stock.\n\nCONCERTA 18 MG, 36 MG",null,"Patient",{"$nulls":15},986,30247738,"وزارة الصحة","التنويم","الطبي","تنويم الباطنية","2023-03-07T19:13:00","تهاني عبدالله القرني","24 Hours",null,null,970,30049777,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-03-02T19:49:00","امال القحطاني","72 Hours",null,null,999,30254362,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-03-11T15:26:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,6,968,20061581,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الأشعة","2023-03-02T15:47:00","امال القحطاني","24 Hours","2023-03-02","15:47:00","امال القحطاني","2023-03-02","15:47:00",{"$nulls":3},"2023-03-02","15:47:00","امال القحطاني",0,{"$nulls":3},-44987.657638888886,{"$nulls":3},0,{"$nulls":4},-44987.657638888886,{"$nulls":3},-44987.657638888886,null,null,-44987.657638888886,"2023-03-02","16:00:00","امال القحطاني",0.009027777778101154,null,null,"Relationship complaints ","5. Communication","1.2.Patient journey","4.1.2.Poor availability and scheduling","لم يتم تحديد موعد اخذ خزعه حتى الان . ","The date for taking the biopsy has not yet been determined.",null,"Patient",{"$nulls":15},1024,20106274,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2023-03-18T16:08:00","امال القحطاني","24 Hours",null,null,976,30256517,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-03-07T16:11:00","تهاني عبدالله القرني","72 Hours",null,null,1000,30191304,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2023-03-11T17:43:00","امال القحطاني","24 Hours"]
[null,7,970,30049777,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-03-02T19:49:00","امال القحطاني","72 Hours","2023-03-02","18:49:00","امال القحطاني","2023-03-02","19:49:00","2023-03-02","19:33:00","امال القحطاني","2023-03-02","19:49:00","امال القحطاني",0,"2023-03-04","17:21:00","ابرار الشمري",1.8972222222218988,{"$nulls":3},-44989.722916666666,{"$nulls":4},-44987.825694444444,{"$nulls":3},-44987.825694444444,"2023-03-05","09:26:00",2.5673611111124046,"2023-03-05","17:35:00","امال القحطاني",2.906944444446708,null,"MOHAMMED HAMED","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","6.2.1.Inappropriate/aggressive behavior","تم التعامل معنا باسلوب سيئ جدا حيث تم طردنا من غرفة الاشعة وعند العوده للاطمئنان على المريضه تم طردنا للمره الثانيه ولم يكن هناك تعامل احترافي لتوضيح اسباب ماتم فعله معنا وتم اخبارنا من قبل المختص في عمل الاشعه اذا لم يتم خروجنا سوف يتم اغلاق الاشعه وتم قطع الاشعه واغلاقها بالفعل على المريضه  ليتم التحدث معي و طردي فقط . علما انه تم عمل نفس الاشعه سابقا للوالده وتم وقوف اكثر من شخص خارخ الغرفه ولم يوجد هناك اي اشكاليه .","We were treated very badly. We were expelled from the radiology room, and when we returned to check on the patient, we were expelled a second time. There was no professional explanation given for what happened to us, and we were informed by the specialist. During the X-ray procedure, if we didn't leave, the machine would be shut down. The X-ray was indeed cut off and shut down on the patient just to speak to me and then ask me to leave. It's worth noting that the same X-ray was performed previously on my mother, and several people were standing outside the room without any problems.",null,"Patient",{"$nulls":15},1027,30152472,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2023-03-18T20:01:00","تهاني عبدالله القرني","24 Hours",null,null,981,30221699,"مراجع","التنويم","الإداري","قسم المالية","2023-03-06T18:19:00","ابرار الشمري","More than 72 Hours",null,null,1003,30220567,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2023-03-13T11:55:00","امال القحطاني","More than 72 Hours"]
[null,8,972,1752546,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2023-03-07T17:57:00","تهاني عبدالله القرني","48 Hours","2023-03-04","10:44:00","تهاني القرني","2023-03-07","17:57:00","2023-03-05","12:45:00","تهاني القرني","2023-03-07","17:58:00","تهاني عبدالله القرني",6.944444467080757E-4,"2023-03-09","15:45:00","تهاني القرني",1.9076388888861402,{"$nulls":3},-44994.65625,{"$nulls":4},-44992.748611111114,{"$nulls":3},-44992.748611111114,null,null,-44992.748611111114,"2023-03-09","17:47:00","تهاني عبدالله القرني",1.992361111108039,null,null,"Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","في 2 مارس 2023، في الغرفة 3134، كانت الممرضة غير متعاونة، ولم تستجب الممرضات عندما اتصلت بهن. وعندما خرجت والدتي لطلب المساعدة، كانت الممرضة فظة وطلبت منها العودة إلى الغرفة.","On March 2, 2023, in room 3134, the nurse was unhelpful, and the other nurses did not respond when I called them. When my mother went out to ask for help, the nurse was rude and told her to go back into the room.",null,"Patient",{"$nulls":15},1030,30148801,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-03-19T09:31:00","امال القحطاني","24 Hours",null,null,981,30221699,"مراجع","الطوارئ","الإداري","المدير المناوب","2023-03-06T18:19:00","ابرار الشمري","More than 72 Hours",null,null,1005,30199975,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة للأطفال","2023-03-12T16:53:00","ابرار الشمري","24 Hours"]
[null,9,973,30140741,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-03-05T12:39:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-04","11:41:00","تهاني القرني","2023-03-05","12:39:00","2023-03-05","22:28:00","تهاني القرني","2023-03-05","12:40:00","تهاني عبدالله القرني",6.944444467080757E-4,{"$nulls":3},-44990.52777777778,{"$nulls":3},0,{"$nulls":4},-44990.52777777778,{"$nulls":3},-44990.52777777778,"2023-03-05","20:42:00",0.33472222222189885,"2023-03-08","19:17:00","ابرار بندر الشمري",3.2756944444408873,null,"DR.MOHAMMED SAATI","Management complaints","3. Institutional Issues","4.Finance and\n Billing","3.4.3.Calculate Additional amount","قبل العملية أخذت تسعيرة من الأخت إيمان في مكتب التنويم 8307 ريال سعودي ووقت خروج الزوجة من\nالمستشفى زاد المبلغ ب4495 ريال سعودي دون علمي المسبق. ففيه تحليل بمبلغ تقريبا ٧٠٠ ريال وكذلك فيه أدوات\nلم تضاف مسبقا قبل العملية ومن الشرط معرفة المريض عن التكلفة الكاملة قبل التنويم وليس بعد.","Before the procedure, I received a quote from Sister Iman at the admissions office for 8307 Saudi Riyals. Upon my wife's discharge from the hospital, the amount increased by 4495 Saudi Riyals without my prior knowledge. This increase included tests costing approximately 700 Riyals, as well as other supplies not included before the procedure. It is mandatory for the patient to be informed of the total cost before admission, not afterward.",null,"Patient",{"$nulls":15},1042,30225446,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-03-19T16:30:00","امال القحطاني","48 Hours",null,null,984,1575864,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-03-09T17:16:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1007,"لا اعلم","ذوي المراجع","التنويم","الطبي","قسم العمليات","2023-03-14T13:27:00","تهاني عبدالله القرني","24 Hours"]
[null,10,976,30256517,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-03-07T16:11:00","تهاني عبدالله القرني","72 Hours","2023-03-05","13:32:00","تهاني القرني","2023-03-07","16:11:00","2023-03-06","18:21:00","تهاني القرني","2023-03-07","16:11:00","تهاني عبدالله القرني",0,"2023-03-08","16:56:00","تهاني القرني",1.03125,"2023-03-09","17:48:00","تهاني القرني",1.0361111111124046,{"$nulls":4},-44992.674305555556,{"$nulls":3},-44992.674305555556,null,null,-44992.674305555556,"2023-03-09","20:46:00","تهاني عبدالله القرني",2.1909722222189885,6722,"DAAD ZOUKAN  KARKOUT","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and \nHarassment","6.2.1.Inappropriate/aggressive behavior","بتاريخ 5 مارس 2023م  تم حضوري الى عيادة الطبيبه دعد اشرحلها حالتي الصحيه وبنفس اليوم توجهت سابقا لدى الطوارئ  بسبب الدوره الشهريه\nتم اعطائي مسكن وتم تحويلي للعيادة للكشف وبنفس الوقت اخذ اجازه مرضيه لتعبي ولكن تم التعامل معي من قبل الطبيبة باسلوب غير لائق وتم الصراخ  علي قائلة لي   ماراح اعطيك اطلعي برا ولا عاد تجيني بصرفلك العذر بس لا عاد تجيني مره  ثانيه   مما ادى الى استيائي الشديد من تعاملها معي . ","On March 5, 2023, I went to Dr. Daad's clinic to explain my health condition. Earlier that same day, I had gone to the emergency room due to my menstrual period. At the same time, I took sick leave because of my illness, but the doctor treated me inappropriately and shouted at me, saying, “I won’t give you leave, get out and don’t come back. I’ll give you the excuse, but don’t come back again.” This led to my extreme dissatisfaction with how she treated me.",null,"Patient",{"$nulls":15},1101,30120154,"وزارة الصحة","التنويم","الطبي","وحدة مرضى طويلي الإقامة","2023-03-25T23:57:00","ابرار الشمري","48 Hours",null,null,990,30245694,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2023-03-12T13:12:00","امال القحطاني","More than 72 Hours",null,null,1018,0,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2023-03-16T13:42:00","امال القحطاني","72 Hours"]
[null,11,978,30245460,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2023-03-05T17:09:00","امال القحطاني","24 Hours","2023-03-05","17:09:00","امال القحطاني","2023-03-05","17:09:00",{"$nulls":3},"2023-03-05","17:09:00","امال القحطاني",0,{"$nulls":3},-44990.714583333334,{"$nulls":3},0,{"$nulls":4},-44990.714583333334,{"$nulls":3},-44990.714583333334,null,null,-44990.714583333334,"2023-03-05","20:25:00","امال القحطاني",0.13611111111094942,null,null,"Management complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","تم اخراج جميع اغراض زوجتي لخارج غرفة التنويم ولم يتم انتظار حضوري ","All of my wife's belongings were taken out of the bedroom, and my arrival was not awaited.",null,"Patient",{"$nulls":15},1107,30052349,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-03-27T23:31:00","تهاني عبدالله القرني","24 Hours",null,null,995,1575864,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-03-09T17:31:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1021,30122465,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2023-03-18T19:08:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,12,979,30253380,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-03-06T12:35:00","ابرار الشمري","More than 72 Hours","2023-03-06","11:28:00","ابرار الشمري","2023-03-06","12:35:00 ؛ة","2023-03-07","14:27:00","ابرار الشمري","2023-03-07","14:28:00","ابرار بندر الشمري",{"$error":"#VALUE!"},"2023-03-11","17:07:00","ابرار الشمري",4.110416666662786,"2023-03-12","13:13:00","امال القحطاني",0.8375000000014552,{"$nulls":4},-44992.60277777778,"2024-06-12","20:24:00","امال القحطاني",463.24722222222044,null,null,-44992.60277777778,{"$nulls":3},-44992.60277777778,null,"15405-AHMAD ABDULKAREEM","Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم اجراء عملية (تنظيف لرحم) بتاريخ 25/3/2023  وبعد الخروج من العملية تمت الافادة من قبل الطبيب المعالج  بوجود بقايا وسوف تزول مع مرور الوقت وتم افادتنا بالرجوع بعد اسبوعين للتاكد علما انه تم مراجعه المريضه خارج المستشفى للتاكد ووتم افادتنا بوجود بقايا والمشكله حتى الان لم تحل ولم يتم التوضيح من قبل الطبيب .","A uterine cleaning procedure was performed on 3/25/2023. After leaving the operation, the treating physician stated that there were remnants that would disappear over time. We were advised to return after two weeks for confirmation. Note that the patient was examined outside the hospital for confirmation, and we were informed that there were remnants. The problem has not yet been resolved, and the doctor has not provided any explanation.",null,"Patient",{"$nulls":15},1109,30259950,"وزارة الصحة","التنويم","الخدمات المساندة","قسم الصيانة","2023-03-28T13:44:00","امال القحطاني","24 Hours",null,null,996,1180185,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-03-14T18:16:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1021,30122465,"ذوي المراجع","التنويم","الطبي","قسم عمليات الولادة","2023-03-18T19:29:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,13,981,30221699,"مراجع","التنويم","الإداري","قسم المالية","2023-03-06T18:19:00","ابرار الشمري","More than 72 Hours","2023-03-06","15:07:00","ابرار الشمري","2023-03-06","18:19:00","2023-03-13","12:45:00","امال القحطاني","2023-03-13","12:47:00","امال القحطاني",6.7694444444423425,"2023-03-15","12:15:00","ابرار الشمري",1.9777777777781012,"2023-03-18","17:56:00","ابرار الشمري",3.2368055555562023,{"$nulls":4},-44998.532638888886,{"$nulls":3},-44998.532638888886,"2023-03-27","22:17:00",14.395833333335759,"2023-03-27","22:20:00","تهاني عبدالله القرني",14.397916666668607,null,null,"Management complaints","3. Institutional Issues","4.Finance and\n Billing","3.4.3.Calculate Additional amount","تم تنويمي بتاريخ  21/2/2023  (حالة ولادة) وتم افادتي من قبل قسم الطوارى انه ليس هناك اي مستحقات لدفعها سوا 5000 ريال ، وعند الخروج من التنويم اتفاجاء بوجود مبالغ مالية مستحقه اضافة الى المبلغ الذي تم دفعه مما ادى الى استيائي ورفع شكوى .","I was admitted on 2/21/2023 (birth case) and I was informed by the emergency department that there were no outstanding payments except for 5000 riyals. Upon leaving the hospital, I was surprised to find outstanding amounts of money in addition to the amount that had been paid, which led to my dissatisfaction and filing a complaint.",null,"Patient",{"$nulls":15},1111,30229970,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-03-29T00:22:00","تهاني عبدالله القرني","24 Hours",null,null,998,1537252,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-03-12T19:00:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1028,30259102,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات العيون","2023-03-19T02:14:00","تهاني عبدالله القرني","72 Hours"]
[null,14,981,30221699,"مراجع","الطوارئ","الإداري","المدير المناوب","2023-03-06T18:19:00","ابرار الشمري","More than 72 Hours","2023-03-06","15:07:00","ابرار الشمري","2023-03-06","18:19:00","2023-03-13","12:45:00","امال القحطاني","2023-03-13","12:47:00","امال القحطاني",6.7694444444423425,"2023-03-18","17:11:00","ابرار الشمري",5.1833333333343035,{"$nulls":3},-45003.71597222222,{"$nulls":4},-44998.532638888886,{"$nulls":3},-44998.532638888886,"2023-03-18","18:18:00",5.229861111110949,"2023-03-18","18:27:00","تهاني عبدالله القرني",5.23611111111677,null,null,"Management complaints","3. Institutional Issues","4.Finance and\n Billing","3.4.3.Calculate Additional amount","تم تنويمي بتاريخ  21/2/2023  (حالة ولادة) وتم افادتي من قبل قسم الطوارى انه ليس هناك اي مستحقات لدفعها سوا 5000 ريال ، وعند الخروج من التنويم اتفاجاء بوجود مبالغ مالية مستحقه اضافة الى المبلغ الذي تم دفعه مما ادى الى استيائي ورفع شكوى .","I was admitted on 2/21/2023 (birth case) and I was informed by the emergency department that there were no outstanding payments except for 5000 riyals. Upon leaving the hospital, I was surprised to find outstanding amounts of money in addition to the amount that had been paid, which led to my dissatisfaction and filing a complaint.",null,"Patient",{"$nulls":15},1115,30215892,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-03-13T20:57:00","تهاني عبدالله القرني","48 Hours",null,null,1015,671821,"مراجع","العيادات الخارجية","الإداري","قسم الأمن","2023-03-16T14:58:00","ابرار الشمري","More than 72 Hours",null,null,1031,30256873,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-03-19T10:38:00","امال القحطاني","More than 72 Hours"]
[null,15,984,1575864,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-03-09T17:16:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-17","15:59:00","تهاني القرني","2023-03-09","17:16:00","2023-03-09","16:57:00","تهاني القرني","2023-03-08","20:44:00","ابرار بندر الشمري",-0.8555555555576575,{"$nulls":3},-44993.86388888889,{"$nulls":3},0,{"$nulls":4},-44993.86388888889,{"$nulls":3},-44993.86388888889,"2023-03-09","16:27:00",0.8215277777781012,"2023-03-14","18:56:00","تهاني عبدالله القرني",5.92500000000291,null,null,"Relationship complaints ","5. Communication","5.2.Incorrect \nInformation","5.2.2.Communication of wrong information","تم التواصل مع المستشفى وتم طلب ارفاق اشعة الجراحة التجميلية لشركة التامين وهي اشعه لكيس دهني بالوجهه وابلغتني موظفة الموافقات بانه تم ارفاق الاشعه ولكن تم ابلاغي من قبل شركة التامين ان  الاشعة المرفقه اشعة لكسر باليد .","The hospital was contacted and a request was made to attach the cosmetic surgery x-ray for the insurance company. It was an x-ray of a fatty cyst on the face. The approvals employee informed me that the x-ray had been attached, but I was informed by the insurance company that the attached x-ray was an x-ray of a hand fracture.",null,"Patient",{"$nulls":26},1017,30258590,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-03-15T17:55:00","امال القحطاني","More than 72 Hours",null,null,1035,30038375,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-03-19T18:03:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,16,986,30247738,"وزارة الصحة","التنويم","الطبي","تنويم الباطنية","2023-03-07T19:13:00","تهاني عبدالله القرني","24 Hours","2023-03-07","18:51:00","تهاني القرني","2023-03-07","19:14:00",{"$nulls":3},"2023-03-07","19:06:00","تهاني القرني",-0.00555555555911269,{"$nulls":3},-44992.79583333333,{"$nulls":3},0,{"$nulls":4},-44992.79583333333,{"$nulls":3},-44992.79583333333,null,null,-44992.79583333333,"2023-03-07","19:13:00","تهاني عبدالله القرني",0.004861111112404615,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.7.Sick leave issues","تم تنويم المريضة من قبل الطبيب عمادالدين  بتاريخ 1 فبراير 2023م وتم اصدار اجازة مرافق لابنة  المريضة اثناء تنويم والدتها وترغب الان باجازة مرافق لمدة شهر لملازمة والدتها من تاريخ 20 شعبان حيث ان الطبيب اوصى بملازمة الوالده . ","The patient was admitted by Dr. Emad El-Din on February 1, 2023. A leave of absence was issued for the patient’s daughter to accompany her mother during her mother’s admission. She now wishes to take a leave of absence for a month to stay with her mother starting from the 20th of Sha’ban, as the doctor recommended staying with the mother.",null,"Patient",{"$nulls":26},1026,30256661,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-03-19T21:48:00","ابرار الشمري","More than 72 Hours",null,null,1036,30077609,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الصدرية (أطفال)","2023-03-19T16:54:00","تهاني عبدالله القرني","72 Hours"]
[null,17,990,30245694,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2023-03-12T13:12:00","امال القحطاني","More than 72 Hours","2023-03-08","14:12:00","امال القحطاني","2023-03-12","13:12:00","2023-03-11","17:35:00","امال القحطاني","2023-03-12","13:13:00","امال القحطاني",6.9444443943211809E-4,{"$nulls":3},-44997.55069444444,{"$nulls":3},0,{"$nulls":4},-44997.55069444444,{"$nulls":3},-44997.55069444444,"2023-03-12","18:25:00",0.21666666666715173,"2023-03-26","16:07:00","امال القحطاني",14.120833333334303,null,"DR.EKRAM ALLUBANI","Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","1.Miscommunication with Patient","تم الحضور لفك الغرز وكان تعامل الطبيب جدا قاسي وعندما طلبت منه وضع بنج لعدم تحملي للالم  قام بالانفعال والصراخ علي وقال لن استخدم المخدر واذهبي لرؤية طبيب اخر علما انه لم تكن الزيارة الاولى له وكان بنفس الاسلوب وقت عمل الاجراء السابق لم يكن هناك اي مهنيه بالتعامل من قبل الطبيب حيث تم الخروج من العياده والذهاب الى طبيب اخر . ","I went to have the stitches removed, and the doctor's treatment was very harsh. When I asked him to give me anesthesia because I couldn't bear the pain, he became agitated and shouted at me, saying he wouldn't use anesthesia and that I should go see another doctor. Note that it wasn't my first visit to him, and he was the same way when performing the previous procedure. There was no professionalism in the doctor's treatment, so I left the clinic and went to another doctor.",null,"Patient",{"$nulls":26},1034,30247204,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-03-19T15:16:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1048,30254419,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجراحة التجميلية","2023-03-21T12:13:00","امال القحطاني","24 Hours"]
[null,18,995,1575864,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-03-09T17:31:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-09","17:16:00","تهاني القرني","2023-03-09","17:31:00","2023-03-09","17:34:00","تهاني القرني","2023-03-09","17:34:00","تهاني عبدالله القرني",2.0833333328482695E-3,"2023-03-11","12:16:00","تهاني القرني",1.7791666666671517,"2023-03-12","17:11:00","تهاني القرني",1.2048611111094942,{"$nulls":4},-44994.731944444444,{"$nulls":3},-44994.731944444444,"2023-03-13","12:34:00",3.7916666666642413,"2023-03-13","18:48:00","تهاني عبدالله القرني",4.051388888889051,null,"13592-MOHAMED ALI ELAMEEN MOHAMED ","Relationship complaints ","5. Communication","5.2.Incorrect \nInformation","5.2.2.Communication of wrong information","تم عمل اشعة لدى الطبيب محمد بتاريخ 4 مارس 2023م ولكن تم كتابة بالتقرير بيانات مختلفة عن بياناتي ولم اعمل اشعة لكسر باليد . ","I had an X-ray done by Dr. Muhammad on March 4, 2023, but the report contained different data than mine, and I did not have an X-ray done for a hand fracture.",null,"Patient",{"$nulls":26},1034,30247204,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-03-19T21:28:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1084,998705,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-03-24T00:01:00","امال القحطاني","48 Hours"]
[null,19,996,1180185,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-03-14T18:16:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-09","20:17:00","تهاني القرني","2023-03-14","18:16:00","2023-03-14","18:15:00","تهاني القرني","2023-03-14","18:15:00","تهاني عبدالله القرني",-6.944444467080757E-4,"2023-03-14","18:16:00","تهاني القرني",6.944444467080757E-4,{"$nulls":3},-44999.76111111111,{"$nulls":4},-44999.760416666664,{"$nulls":3},-44999.760416666664,"2023-03-14","19:56:00",0.07013888889196096,"2023-03-23","22:31:00","تهاني عبدالله القرني",9.177777777782467,null,"8825-YOUSEF ALI EL NEMRAWI ","Clinical complaints","1. Quality","1.1. Examination","1.1.3. Not having enough knowledge regarding the patient condition","تم الحضور الى عيادة الطبيب يوسف بتاريخ 9 مارس 2023م وذلك لرغبي بالفحص على الهيموقلوبين للتبرع العلاجي ، تم التعامل معي من قبل الطبيب بطريقة غير جبدة بالاضافة الى لم يتم توضيح التحاليل والاجراءات المطلوبة مسبقا قبل التوجهه الى الاستقبال. ","I went to Dr. Youssef’s clinic on March 9, 2023, because I wanted to have my hemoglobin levels checked for therapeutic donation. The doctor treated me poorly, and the required tests and procedures were not explained beforehand before I went to the reception.",null,"Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":14},1037,30243179,"مراجع","التنويم","التمريض","تمريض قسم عمليات الولادة","2023-03-19T17:05:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1085,30259945,"ذوي المراجع","الطوارئ","الإداري","استقبال الطوارئ","2023-03-24T16:18:00","تهاني عبدالله القرني","48 Hours"]
[null,20,998,1537252,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-03-12T19:00:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-11","12:56:00","تهاني القرني","2023-03-12","19:00:00","2023-03-12","18:45:00","تهاني القرني","2023-03-12","19:00:00","تهاني عبدالله القرني",0,{"$nulls":3},-44997.791666666664,{"$nulls":3},0,{"$nulls":4},-44997.791666666664,{"$nulls":3},-44997.791666666664,"2023-03-12","19:07:00",0.004861111112404615,"2023-03-16","09:44:00","تهاني عبدالله القرني",3.6138888888890506,null,"DR.AHMAD NABEEL","Relationship complaints ","5. Communication","5.1.Patient-staff communication","5.1.2.Poor provider-patient communication"," تم الحضور بتاريخ 11 مارس 2023م لدى عيادة الطبيب احمد حيث لم يشخص الحاله، ولم يكتب لي دواء وحولني لمستشفى السعودي الألماني لعمل فحص اتزان وحدث رفض للتحويل من شركة التأمين ثم قبول جزئي حاولت فهم ماذا ان لم يتم عمل تخطيط الاتزان وانتظرت الطبيب لثلاث كشوفات متتالية وهو يرفض مقابلتي فانتهزت فرصة خروج المريض الثالث ودخلت علىه لأسأله الحل والعلاج فنهرني وأحرجني أمام المراجعين ولم أدخل عنوه لكن الباب كان مفتوح بعد خروج المريض الثالث مع العلم بانني  حضرت للمستشفي الساعة 8:40 دقيقة وحتى الساعة 12 ظهرا والمي يزداد بسبب الانتظار ومراجعة الموافقات والتأمين والطبيب وفي النهاية لم أعرف مرضي ولا علاجي واضافة الى ذلك  كانت معاملة الطبيب ليست\nمناسبة ولائقة . ","On March 11, 2023, I went to Dr. Ahmed's clinic, where he did not diagnose my condition, prescribed no medication, and referred me to the Saudi German Hospital for a balance test. The referral was initially rejected by my insurance company, then partially accepted. I tried to understand what would happen if the balance test wasn't performed, and I waited for the doctor for three consecutive appointments, but he refused to see me. So I took advantage of the situation...I took the opportunity of the third patient's discharge and went in to ask him for a solution and treatment, but he rebuked me and embarrassed me in front of the other patients. I didn't force my way in, but the door was open after the third patient had left.Knowing that I arrived at the hospital at 8:40 and remained there until 12 noon, and my pain increased due to the waiting, reviewing approvals, insurance, and the doctor, and in the end I did not know my illness or treatment, and in addition to that, the doctor's treatment was not appropriate or decent.",null,"Patient",{"$nulls":4},"تهاني القرني",1,{"$f":"BK22/BK24","v":{"v":0.5,"d":"50.00%"}},1,{"$nulls":3},{"$f":"BK22","v":1},{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},1037,30243179,"مراجع","التنويم","الطبي","قسم عمليات الولادة","2023-03-19T17:05:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,21,999,30254362,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-03-11T15:26:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-11","13:08:00","تهاني القرني","2023-03-11","15:26:00","2023-03-11","14:49:00","تهاني القرني","2023-03-11","15:26:00","تهاني عبدالله القرني",0,{"$nulls":3},-44996.643055555556,{"$nulls":3},0,{"$nulls":4},-44996.643055555556,{"$nulls":3},-44996.643055555556,"2023-03-12","12:35:00",0.8812499999985448,"2023-05-10","15:17:00","تهاني عبدالله القرني",59.993750000001455,null,null,"Relationship complaints ","6. Humanness / Caring","6.1.Emotional\nSupport","6.1.2.Neglect"," تم الحضور بتاريخ 11 مارس 2023م ( الاجراء هو تركيب قسطرة بولية مع حقن صبغة ملونة) تم حجز\nموعد للإجراء الطبي المذكور أعلاه ، تم التوجهه الى قسم الطوارئ لتركيب القسطرة وتم تركيب قسطرة اكبر من مقاس الطفل وبعد التوجهه لقسم الاشعة وبعد حقن نصف المادة الملونه ولكن خرجت القسطرة من مكانها وتم خروج الطبيب عبدالمنعم والذهاب الى استراحة الاطباء دون الاهتمام بالامر واكمال  الاجراء الطبي والمتابعه  بعد ذلك تم التواصل مع طبيب الطوارئ وتم محاول تركيب قسطرة اخرى عدة مرات ولكن دون جدوى ابلغنا الطبيب  سأستدعي متخصص في جراحة الاطفال   تم توجهي الى مدير قسم الاشعة سعيد  وابلاغه بالاشكالية وذكر أنه  طالما الطبيبين موجودين اذهب لهم وسيتم التواصل معك لاحقا   ولكن دون اي اهتمام  وبسبب  خروج ودخول القسطرة اكثر من مرتين ادت لآلام شديدة جدا للطفل مما ادى الى استيائنا ومغادرتنا دون عمل الاشعة  . ","On March 11, 2023, an appointment was scheduled for the procedure (insertion of a urinary catheter with injection of a contrast dye). The patient went to the emergency department for catheter insertion, and a catheter larger than the child's size was inserted. After going to the radiology department and injecting half of the contrast dye, the catheter came out of place, and Dr. Abdulmonem left.We went to the doctors' lounge without paying attention to the matter and completing the medical procedure and follow-up. After that, we contacted the emergency room doctor and tried to insert another catheter several times, but to no avail. The doctor informed us that he would call a pediatric surgeon. I then went to the head of the radiology department, Saeed, and informed him of the problem. He mentioned that as long as the two doctors were present, go to them and they would contact you later, but without any attention. Because the catheter went out and in more than twice, it caused very severe pain for the child, which led to our dissatisfaction and our leaving without doing the X-ray.",null,"Patient",{"$nulls":4},"امال القحطاني",1,{"$f":"BK23/BK24","v":{"v":0.5,"d":"50.00%"}},1,{"$nulls":3},{"$f":"BK23","v":1},{"$nulls":3},"تهاني القرني",7,{"$f":"BV23/BV26","v":{"v":0.5,"d":"50.00%"}},{"$nulls":4},{"$f":"BV23","v":7},{"$nulls":3},1037,30243179,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2023-03-19T17:20:00","تهاني عبدالله القرني","More than 72 Hours",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,22,999,30254362,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-03-11T15:26:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-11","13:08:00","تهاني القرني","2023-03-11","15:26:00","2023-03-11","14:49:00","تهاني القرني","2023-03-11","15:26:00","تهاني عبدالله القرني",0,"2023-03-12","17:06:00","تهاني القرني",1.0694444444452529,{"$nulls":3},-44997.7125,{"$nulls":4},-44996.643055555556,{"$nulls":3},-44996.643055555556,"2023-03-13","22:26:00",2.2916666666642413,"2023-05-10","15:17:00","تهاني عبدالله القرني",59.993750000001455,11245,"Dr ABDELMONEM IBRAHIM AHMED ELSHAZLY","Relationship complaints ","6. Humanness / Caring","6.1.Emotional\nSupport","6.1.2.Neglect"," تم الحضور بتاريخ 11 مارس 2023م ( الاجراء هو تركيب قسطرة بولية مع حقن صبغة ملونة) تم حجز\nموعد للإجراء الطبي المذكور أعلاه ، تم التوجهه الى قسم الطوارئ لتركيب القسطرة وتم تركيب قسطرة اكبر من مقاس الطفل وبعد التوجهه لقسم الاشعة وبعد حقن نصف المادة الملونه ولكن خرجت القسطرة من مكانها وتم خروج الطبيب عبدالمنعم والذهاب الى استراحة الاطباء دون الاهتمام بالامر واكمال  الاجراء الطبي والمتابعه  بعد ذلك تم التواصل مع طبيب الطوارئ وتم محاول تركيب قسطرة اخرى عدة مرات ولكن دون جدوى ابلغنا الطبيب  سأستدعي متخصص في جراحة الاطفال   تم توجهي الى مدير قسم الاشعة سعيد  وابلاغه بالاشكالية وذكر أنه  طالما الطبيبين موجودين اذهب لهم وسيتم التواصل معك لاحقا   ولكن دون اي اهتمام  وبسبب  خروج ودخول القسطرة اكثر من مرتين ادت لآلام شديدة جدا للطفل مما ادى الى استيائنا ومغادرتنا دون عمل الاشعة  . ","On March 11, 2023, an appointment was scheduled for the procedure (insertion of a urinary catheter with injection of a contrast dye). The patient went to the emergency department for catheter insertion, and a catheter larger than the child's size was inserted. After going to the radiology department and injecting half of the contrast dye, the catheter came out of place, and Dr. Abdulmonem left.We went to the doctors' lounge without paying attention to the matter and completing the medical procedure and follow-up. After that, we contacted the emergency room doctor and tried to insert another catheter several times, but to no avail. The doctor informed us that he would call a pediatric surgeon. I then went to the head of the radiology department, Saeed, and informed him of the problem. He mentioned that as long as the two doctors were present, go to them and they would contact you later, but without any attention. Because the catheter went out and in more than twice, it caused very severe pain for the child, which led to our dissatisfaction and our leaving without doing the X-ray.",null,"Patient",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BK22:BK23)","v":2},{"v":1,"d":"100%"},2,0,0,0,2,{"$nulls":3},"ابرار الشمري ",1,{"$f":"BV24/BV26","v":{"v":0.07142857142857142,"d":"7.14%"}},{"$nulls":4},{"$f":"BV24","v":1},{"$nulls":3},1040,950443,"مراجع","العيادات الخارجية","الإداري","قسم علاقات المرضى","2023-03-19T22:35:00","تهاني عبدالله القرني","24 Hours",null,null,"امال القحطاني",6,{"$f":"CR24/CR27","v":{"v":0.3157894736842105,"d":"31.58%"}},2,1,1,2,{"$f":"CR24","v":6}]
[null,23,1000,30191304,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2023-03-11T17:43:00","امال القحطاني","24 Hours","2023-03-11","16:49:00","امال القحطاني","2023-03-11","17:43:00","2023-03-11","17:43:00","امال القحطاني","2023-03-11","17:43:00","امال القحطاني",0,{"$nulls":3},-44996.73819444444,{"$nulls":3},0,{"$nulls":4},-44996.73819444444,"2023-03-11","19:18:00","امال القحطاني",0.06597222222626442,null,null,-44996.73819444444,{"$nulls":3},-44996.73819444444,null,null,"Clinical complaints","1. Quality","1.1. Examination","1.1.4. Lab tests not performed","تم رفع تقرير مختبر رقم Lb2200084265 بتاريخ ٥ سبتمبر ٢٠٢٢ باسم شخص اخر وتم اعادة طلب التقرير بتاريخ ٢٥ فبراير ٢٠٢٣ طلب رقم LB2300016525 عدد ٣ تحاليل تم اظهار تحليلين صحيح وتم استبدال التحليل الثالث بتحليل اخر وهو نفس التحليل الذي تم طلبه بتاريخ ٥ سبتمبر ٢٠٢٢  ,ونريد الان اظهار تحليل حساسية الالبان المطلوب مرتين سابقا f2 caws m ","Laboratory report number Lb2200084265, dated September 5, 2022, was submitted under another person's name. The report was re-requested on February 25, 2023, under request number LB2300016525, for three tests. Two of the tests were correct, and the third was replaced with another test, which is the same test that was requested on September 5, 2022. We now need the results for the milk allergy test that was requested twice previously (f2 caws m).",null,"Patient",{"$nulls":15},"امال القحطاني",6,{"$f":"BV25/BV26","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$nulls":4},{"$f":"BV25","v":6},{"$nulls":3},1082,20001461,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-03-23T14:08:00","امال القحطاني","48 Hours",null,null,"ابرار الشمري",2,{"$f":"CR25/CR27","v":{"v":0.10526315789473684,"d":"10.53%"}},1,null,null,1,{"$f":"CR25","v":2}]
[null,24,1003,30220567,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2023-03-13T11:55:00","امال القحطاني","More than 72 Hours","2023-03-11","21:13:00","امال القحطاني","2023-03-13","11:55:00","2023-03-11","21:30:00","امال القحطاني","2023-03-13","11:56:00","امال القحطاني",6.9444443943211809E-4,"2023-03-14","09:36:00","امال القحطاني",0.9027777777810115,"2023-03-16","18:01:00","امال القحطاني",2.350694444445253,{"$nulls":4},-44998.49722222222,{"$nulls":3},-44998.49722222222,"2023-03-17","19:01:00",4.295138888890506,"2023-03-27","15:47:00","امال القحطاني",14.160416666665697,null,"CARL","Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","تتعامل الممرضة مع المريض بطريقة غير مهنية. في كل مرة أزوره، يخبرني أن الممرضة كارل تصرخ في وجهه عندما يطلب شيئًا، ولا تجيبه عندما يناديها."," The nurse deals with the patient in an unprofessional manner. Every time I visit the patient he told me the nurse Carl screams at him when he asks for something and there is no response when he call her. ",null,"Patient",{"$nulls":15},"Total",{"$f":"SUBTOTAL(9,BV23:BV25)","v":14},{"$f":"SUBTOTAL(9,BW23:BW25)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BX23:BX25)","v":0},{"$f":"SUM(BY23:BY25)","v":0},0,0,{"$f":"SUBTOTAL(9,CB23:CB25)","v":14},{"$nulls":3},1093,1539287,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-03-25T14:43:00","امال القحطاني","More than 72 Hours",null,null,"تهاني القرني",11,{"$f":"CR26/CR27","v":{"v":0.5789473684210527,"d":"57.89%"}},1,2,1,6,{"$f":"CR26","v":11}]
[null,25,1005,30199975,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة للأطفال","2023-03-12T16:53:00","ابرار الشمري","24 Hours","2023-03-12","16:41:00","ابرار الشمري","2023-03-12","16:53:00","2023-03-15","21:35:00","ابرار الشمري","2023-03-15","09:35:00","ابرار الشمري",2.695833333331393,{"$nulls":3},-45000.399305555555,{"$nulls":3},0,{"$nulls":4},-45000.399305555555,{"$nulls":3},-45000.399305555555,null,null,-45000.399305555555,"2023-03-15","09:37:00","ابرار بندر الشمري",1.3888888861401938E-3,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.7.Sick leave issues","اجازه","sick leave",null,"Patient",{"$nulls":26},1105,30066740,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2023-03-27T11:10:00","تهاني عبدالله القرني","More than 72 Hours",null,null,"Total",{"$f":"SUBTOTAL(9,CR24:CR26)","v":19},{"$f":"CS24+CS25+CS26","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CT24:CT26)","v":4},{"$f":"SUBTOTAL(9,CU24:CU26)","v":3},3,9,{"$f":"SUM(CT27:CW27)","v":19}]
[null,26,1007,"لا اعلم","ذوي المراجع","التنويم","الطبي","قسم العمليات","2023-03-14T13:27:00","تهاني عبدالله القرني","24 Hours","2023-03-13","18:29:00","تهاني القرني","2023-03-14","13:27:00","2023-05-07","22:08:00","تهاني القرني","2023-05-07","10:08:00","تهاني عبدالله القرني",53.8618055555562,{"$nulls":3},-45053.42222222222,{"$nulls":3},0,{"$nulls":4},-45053.42222222222,"2023-05-07","10:12:00","تهاني عبدالله القرني",0.002777777779556345,null,null,-45053.42222222222,{"$nulls":3},-45053.42222222222,null,null,"Clinical complaints","5. Communication","1.3.Quality of Care","4.1.2.Poor availability and scheduling"," الشكوى كالتالي: 1 -كان موعد الدخول للعملية الساعه 00:2 م ولم ندخل العملية الا الساعه 15:4 م مما ادى\nالتأخير وتألم الوالد من مرضه والاستغراب في الموضوع ان الدكتور سعد لم يعلم عن تأخير العملية وافاد ان\nالعملية كانت الساعه 15:3م واعتذر عن استقبالكم كونها تم تأخيرها 2 -عدم التزام موظفين الاستقبال في يوم\nالخروج في عملهم ولم نجد من ينجزنا في آلية الخروج وجلب العلاج من الصيدلية 3 -موظف المدير التنفيذي\nمحمد الحمادي السكرتير عند سؤالي عن آلية المقابلة للمدير افادني انه في اجتماع وعن سؤالي له متى استطيع\nمقابلته افادني لا تستطيع فسألته متى يخلص اجتماعه لاتمكن من مقابلته افادني وبطريقة مستفزه وغير\nمؤدبه(الاجتماع مايخلص على طول في اجتماع) 4-افادنا الدكتور سعد ان سعر العملية 8500 ريال فتم دفع المبلغ +\nمبلغ 3000 ريال اضافي كتأمين فنتفاجئ عند ااخروج ان المبلغ الاجمالي يفوق ال 14 الف.","The complaint is as follows: 1- The scheduled surgery time was 2:00 PM, but we didn't enter the operating room until 4:15 PM. This caused a delay and my father's pain. Surprisingly, Dr. Saad was unaware of the delay and stated that the surgery was scheduled for 3:15 PM, apologizing for not being able to see us due to the delay. 2- The reception staff were not committed to their duties on the day of discharge, and we couldn't find anyone to assist us with the discharge process or to retrieve our medication from the pharmacy. 3- When I inquired about the interview procedure, the Executive Director's employee, Mohammed Al-Hammadi, the secretary, was unresponsive.\nThe manager informed me that he was in a meeting. When I asked him when I could meet with him, he said I couldn't. I then asked when his meeting would end so I could meet with him, and he replied in a provocative and rude manner, \"The meeting never ends, there's always another meeting.\" Dr. Saad informed us that the price of the operation was 8500 riyals, so we paid that amount plus an additional 3000 riyals as a deposit. We were surprised upon leaving to find that the total amount exceeded 14,000 riyals.\n",null,"Patient",{"$nulls":4},"CCHI",2,{"$f":"BK28/62","v":{"v":0.03225806451612903,"d":"3.23%"}},{"$nulls":8},"MOH",{"$f":"BV26","v":14},{"$f":"BV28/62","v":{"v":0.22580645161290322,"d":"22.58%"}},{"$nulls":8},1108,"050 429 6239","مراجع","التنويم","الإداري","قسم الأمن","2023-03-27T23:59:00","امال القحطاني","More than 72 Hours"]
[null,27,1015,671821,"مراجع","العيادات الخارجية","الإداري","قسم الأمن","2023-03-16T14:58:00","ابرار الشمري","More than 72 Hours","2023-03-15","16:42:00","ابرار الشمري","2023-03-16","14:58:00","2023-03-16","14:58:00","امال القحطاني","2023-03-16","14:58:00","امال القحطاني",0,{"$nulls":3},-45001.623611111114,{"$nulls":3},0,{"$nulls":4},-45001.623611111114,{"$nulls":3},-45001.623611111114,"2023-03-16","19:09:00",0.1743055555562023,"2023-03-21","10:00:00","امال القحطاني",4.7930555555503815,null,"IBRAHEM ASEERI","Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","تم حضور رجل الامن وقت انتظاري وتم سؤالي عن جنسيتي  من قبله (هل انت سوداني؟  ) لا اعلم ماسبب السؤال وبماذا تفيد االموظف اجابتي ولم يتم الرد وعاد السؤال علي ولم افهم المطلوب منه . ","He doesn't know the reason for the question, what benefit my answer would bring to the employee, and the question is usually not answered, nor does he understand what is required of him.\n",null,"Patient",{"$nulls":26},1110,1433336,"مراجع","العيادات الخارجية","الإداري","استقبال المختبر","2023-03-28T23:23:00","امال القحطاني","More than 72 Hours"]
[null,28,1017,30258590,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-03-15T17:55:00","امال القحطاني","More than 72 Hours","2023-03-15","17:48:00","امال القحطاني","2023-03-15","17:55:00","2023-03-16","15:23:00","امال القحطاني","2023-03-21","14:27:00","امال القحطاني",5.8555555555503815,{"$nulls":3},-45006.60208333333,{"$nulls":3},0,{"$nulls":4},-45006.60208333333,{"$nulls":3},-45006.60208333333,"2023-03-21","17:14:00",0.11597222222189885,"2023-03-26","16:06:00","امال القحطاني",5.068749999998545,6884,"Dr MAJIDAH MALAK  KESILIA","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and \nHarassment","6.2.1.Inappropriate/aggressive behavior","تم دخولي للعياده وكان واضح الانفعال على الدكتوره  قبل التحدث معها ولم اكن اعرف السبب ومن اول سوال قالت ماذا تريدين وتم اخبارها انه تم وصف حبوب الروكتان ولكن تم نصحي من قبل الطبيب بمراجعة طبيبه نسائية لان من الممكن ان تكون الحبوب بسبب هرمونات وعند اخبارها بذلك الامر تم رفع الصوت وكنت انا من يقوم بطرح الاسئله والاجابات على نفسي لاتمكن من توضيح الاسباب لها ولكن لا يوجد تجاوب فقط يتم سوالي اعطيني سبب اكتبه لتامين ليتم انهاء الموضوع لانك غير متزوجه وكنت احاول الشرح وتم بالاخير خروجي من العياده بسبب الاسلوب الغير مهني وعدم التجاوب معي . ","I entered the clinic and the doctor was clearly agitated before I even spoke to her, and I didn't know why. Her first question was, \"What do you want?\" and I told her that I had been prescribed Roaccutane pills.\nHowever, the doctor advised me to consult a gynecologist because the pimples might be due to hormones, and when I told her this, she raised her voice.\nHowever, the doctor advised me to consult a gynecologist because the pimples might be due to hormones, and when I told her this, she raised her voice.\nI was asked to give a reason to write down so that the matter could be ended because I am not married, and I was trying to explain, but in the end I left the clinic because of the unprofessional approach and lack of response to me.\n",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},1114,30260618,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-03-29T16:15:00","تهاني عبدالله القرني","More than 72 Hours",null,null,"Patient Relatives",{"$f":"CR27","v":19},{"$f":"CR30/62","v":{"v":0.3064516129032258,"d":"30.65%"}}]
[null,29,1018,0,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2023-03-16T13:42:00","امال القحطاني","72 Hours","2023-03-15","19:23:00","امال القحطاني","2023-03-16","13:24:00","2023-03-16","15:25:00","امال القحطاني","2023-03-16","15:25:00","امال القحطاني",0.08402777777519077,{"$nulls":3},-45001.64236111111,{"$nulls":3},0,{"$nulls":4},-45001.64236111111,"2023-03-19","10:44:00","امال القحطاني",2.804861111115315,null,null,-45001.64236111111,{"$nulls":3},-45001.64236111111,13454,"Dr HAGIR ASIM ABDELMONEINIM HUSSEIN",{"$nulls":4},0,null,null,"Patient",{"$nulls":4},2,{"$f":"BN25","v":0},{"$f":"BO25","v":0},{"$f":"BP25","v":0},{"$nulls":7},11,3,{"$f":"BZ26","v":0},{"$f":"CA26","v":0},{"$nulls":7},1116,18118,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2023-03-30T00:44:00","امال القحطاني","More than 72 Hours"]
[2,30,1021,30122465,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2023-03-18T19:08:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-16","13:09:00","تهاني القرني","2023-03-18","19:08:00","2023-03-18","19:09:00","تهاني القرني","2023-03-18","19:09:00","تهاني عبدالله القرني",6.944444467080757E-4,{"$nulls":3},-45003.79791666667,{"$nulls":3},0,{"$nulls":4},-45003.79791666667,{"$nulls":3},-45003.79791666667,"2023-03-22","11:07:00",3.665277777770825,"2023-04-02","12:10:00","تهاني عبدالله القرني",14.70902777777519,6722,"Dr DAAD ZOUKAN  KARKOUT","Clinical complaints","1. Quality","3.Quality of Care","1.3.5.Rushed, not time to see patients","تم حضور زوجتي للولادة  مع دكتورة دعد ، الساعة 12:00 م من يوم الثلاثاء 14/3/2023  بعد الانتهاء من قسم الطوارئ توجهنا لقسم التنويم تحت رعاية الدكتورة دعد وكان الرحم حوالي 5 سم حسب كلام دكتورة اسراء المناوبة في قسم تنويم الولادة ، انتظرنا حتى الساعة 2:00 م ولم تأتي الدكتورة دعد وبدأ الالم يزداد وصل  الرحم الى اكثر من 8 سم حسب كلام دكتورة اسراء ولم يتم حضور الطبيبة دعد  ثم ذهبت إلى الدكتورة اسراء للمساعدة او استدعاء طبيبة الولادة حيث ابلغني التمريض ان الدكتورة دعد اعتذرت ولن تأتي مما ادى ذلك الى ولادة زوجتي بدون تواجد اي طبيبة ، بالاضافة الى لم يتم حضور الطبيبة دعد للاطمئنان على حالة زوجتي في اليوم التالي  ولم يتم حضورها الى قبل خروج المريضه بساعات قليله . \n","My wife was admitted for childbirth with Dr. Daad at 12:00 PM on Tuesday, March 14, 2023. After finishing with the emergency department, we went to the inpatient department under the care of Dr. Daad. The uterus was about 5 cm according to Dr. Israa, who was on duty in the maternity inpatient department. We waited until 2:00 PM and Dr. Daad did not come. The pain began to increase, and the uterus reached more than 8 cm according to Dr. Israa. Dr. Daad still did not come. I then went to Dr. Israa to help or call for the obstetrician, as the nurses informed me that Dr. Daad had apologized and would not come. This led to my wife giving birth without any doctor present. In addition, Dr. Daad did not come to check on my wife's condition the following day and did not come until a few hours before the patient was discharged.\n",null,"Patient",{"$nulls":4},{"$f":"BJ31/BK28","v":{"v":1,"d":"100.00%"}},{"$f":"BK31/BK28","v":{"v":0,"d":"0.00%"}},{"$f":"BL31/BK28","v":{"v":0,"d":"0.00%"}},{"$f":"BM31/BK28","v":{"v":0,"d":"0.00%"}},{"$nulls":7},{"$f":"BU31/BV28","v":{"v":0.7857142857142857,"d":"78.57%"}},{"$f":"BV31/BV28","v":{"v":0.21428571428571427,"d":"21.43%"}},{"$f":"BW31/BV28","v":{"v":0,"d":"0.00%"}},{"$f":"BX31/BV28","v":{"v":0,"d":"0.00%"}},{"$nulls":7},1117,560722264,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-03-30T13:03:00","تهاني عبدالله القرني","72 Hours",null,null,"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,31,1021,30122465,"ذوي المراجع","التنويم","الطبي","قسم عمليات الولادة","2023-03-18T19:29:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-16","13:09:00","تهاني القرني","2023-03-18","19:29:00","2023-03-18","19:29:00","تهاني القرني","2023-03-18","19:29:00","تهاني عبدالله القرني",0,"2023-03-23","22:29:00","تهاني القرني",5.125,"2023-03-23","22:29:00","تهاني القرني",0,"2023-03-25","20:41:00","تهاني عبدالله القرني","The complaint was escalated due to the department's failure to respond",7.05000000000291,{"$nulls":3},-45003.81180555555,null,null,-45003.81180555555,"2023-04-02","12:14:00","تهاني عبدالله القرني",14.697916666671517,15023,"Dr ESRA MOHAMEDELHASSAN IBRAHIM ABDELKAREEM","Relationship complaints ","5. Communication","1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم حضور زوجتي للولادة  مع دكتورة دعد ، الساعة 12:00 م من يوم الثلاثاء 14/3/2023  بعد الانتهاء من قسم الطوارئ توجهنا لقسم التنويم تحت رعاية الدكتورة دعد وكان الرحم حوالي 5 سم حسب كلام دكتورة اسراء المناوبة في قسم تنويم الولادة ، انتظرنا حتى الساعة 2:00 م ولم تأتي الدكتورة دعد وبدأ الالم يزداد وصل  الرحم الى اكثر من 8 سم حسب كلام دكتورة اسراء ولم يتم حضور الطبيبة دعد  ثم ذهبت إلى الدكتورة اسراء للمساعدة او استدعاء طبيبة الولادة حيث ابلغني التمريض ان الدكتورة دعد اعتذرت ولن تأتي مما ادى ذلك الى ولادة زوجتي بدون تواجد اي طبيبة ، بالاضافة الى لم يتم حضور الطبيبة دعد للاطمئنان على حالة زوجتي في اليوم التالي  ولم يتم حضورها الى قبل خروج المريضه بساعات قليله . \n","My wife was admitted for childbirth with Dr. Daad at 12:00 PM on Tuesday, March 14, 2023. After finishing with the emergency department, we went to the inpatient department under the care of Dr. Daad. The uterus was about 5 cm according to Dr. Israa, who was on duty in the maternity inpatient department. We waited until 2:00 PM and Dr. Daad did not come. The pain began to increase, and the uterus reached more than 8 cm according to Dr. Israa. Dr. Daad still did not come. I then went to Dr. Israa to help or call for the obstetrician, as the nurses informed me that Dr. Daad had apologized and would not come. This led to my wife giving birth without any doctor present. In addition, Dr. Daad did not come to check on my wife's condition the following day and did not come until a few hours before the patient was discharged.\n",null,"Patient",{"$nulls":37},4,3,3,9]
[null,32,1024,20106274,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2023-03-18T16:08:00","امال القحطاني","24 Hours","2023-03-13","16:08:00","امال القحطاني","2023-03-13","16:08:00",{"$nulls":3},"2023-03-18","16:08:00","امال القحطاني",5,{"$nulls":3},-45003.67222222222,{"$nulls":3},0,{"$nulls":4},-45003.67222222222,{"$nulls":3},-45003.67222222222,null,null,-45003.67222222222,"2023-03-18","16:46:00","امال القحطاني",0.026388888887595385,null,"DR.TALAL","Relationship complaints ","6. Humanness / Caring","6.Resources","3.5.2.Specialty not available","لا يتم توفير كرسي او سرير للمرافق علما انه تم الاتفاق مع قسم العنايه بوجود المرافق مع المريض ","No chair or bed is provided for the companion, even though it was agreed with the care department that a companion would be allowed with the patient.\n",null,"Patient",{"$nulls":4},"In-Patient",null,{"$f":"BK34/BK37","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"In-Patient",6,{"$f":"BV34/BV37","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$nulls":8},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},{"$f":"CQ33/CR30","v":{"v":0.21052631578947367,"d":"21.05%"}},{"$f":"CR33/CR30","v":{"v":0.15789473684210525,"d":"15.79%"}},{"$f":"CS33/CR30","v":{"v":0.15789473684210525,"d":"15.79%"}},{"$f":"CT33/CR30","v":{"v":0.47368421052631576,"d":"47.37%"}}]
[null,33,1026,30256661,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-03-19T21:48:00","ابرار الشمري","More than 72 Hours","2023-03-18","17:08:00","ابرار الشمري","2023-03-19","21:48:00","2023-03-22","01:02:00","تهاني القرني","2023-03-24","01:02:00","تهاني عبدالله القرني",{"$f":"(U35+T35)-(P35+O35)","v":4.134722222224809},"2023-03-26","00:19:00","ابرار الشمري",{"$f":"(Y35+X35)-(U35+T35)","v":1.9701388888861402},"2023-03-27","21:32:00","تهاني القرني",{"$f":"(AC35+AB35)-(Y35+X35)","v":1.8840277777781012},{"$nulls":4},{"$f":"(AG35+AF35)-(U35+T35)","v":-45009.04305555556},{"$nulls":3},{"$f":"(AL35+AK35)-(U35+T35)","v":-45009.04305555556},null,null,{"$f":"(AP35+AO35)-(U35+T35)","v":-45009.04305555556},"2023-03-30","00:36:00","تهاني عبدالله القرني",{"$f":"(AS35+AR35)-(U35+T35)","v":5.981944444443798},12978,"Dr MARWA OSMAN AHMED ZAKI","Clinical complaints","1. Quality","3.Quality of Care","1.3.5.Rushed, not time to see patients","تم حضوري لموعدي بتاريخ 5/3/2023 في الساعة 9:35 م ولم تكون الدكتوره راغبه بااستقبالي وتبين عليها العجل وذلك للحاق بالباص , علما انه تم حضوري على وقت الموعد ولم اخرج بنتيجة واضحه وتشخيصي بالحمل بقول (مبروك حامل ) ولااعلم على اي اساس تم تشخيصي بالحمل وطلبت مني اجراء الاشعة والتواصل عن طريق الواتس ولم يتم التواصل  .   ","I attended my appointment on 5/3/2023 at 9:35 PM, and the doctor was not willing to receive me and seemed to be in a hurry to catch the bus. Note that I arrived on time for the appointment, but I did not get a clear result and diagnosed me with pregnancy by saying (Congratulations, you are pregnant). I do not know on what basis I was diagnosed with pregnancy, and she asked me to undergo an X-ray and communicate via WhatsApp, but no communication took place.\n",null,"Patient",{"$nulls":4},"Out-Patient",1,{"$f":"BK35/BK37","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"Out-Patient",8,{"$f":"BV35/BV37","v":{"v":0.5714285714285714,"d":"57.14%"}},{"$nulls":8},"امال القحطاني",9,{"$f":"CG35/CG38","v":{"v":0.3,"d":"30.00%"}},null,1,2,6,{"$f":"CG35","v":9}]
[null,34,1027,30152472,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2023-03-18T20:01:00","تهاني عبدالله القرني","24 Hours","2023-03-16","19:32:00","تهاني القرني","2023-03-18","20:01:00",{"$nulls":3},"2023-03-18","20:01:00","تهاني عبدالله القرني",0,{"$nulls":3},-45003.834027777775,{"$nulls":3},0,{"$nulls":4},-45003.834027777775,{"$nulls":3},-45003.834027777775,null,null,-45003.834027777775,"2023-03-18","20:04:00","تهاني عبدالله القرني",2.0833333328482695E-3,null,null,"Management complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","عدم الرد من قبل  الطبيب وقسم الجهاز الهضمي و المدير المناوب للاستفسار عن نتيجة المنظار . ","The doctor, the gastroenterology department, and the on-call manager did not respond to inquiries about the endoscopy results.\n",null,"Patient",{"$nulls":4},"ER",1,{"$f":"BK36/BK37","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"ER",0,{"$f":"BV36/BV37","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"ابرار الشمري",4,{"$f":"CG36/CG38","v":{"v":0.13333333333333333,"d":"13.33%"}},{"$nulls":3},4,{"$f":"CG36","v":4}]
[null,35,1028,30259102,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات العيون","2023-03-19T02:14:00","تهاني عبدالله القرني","72 Hours","2023-03-18","19:56:00","تهاني القرني","2023-03-18","14:14:00","2023-03-21","18:11:00","تهاني القرني","2023-03-21","20:52:00","تهاني عبدالله القرني",3.2763888888875954,{"$nulls":3},-45006.86944444444,{"$nulls":3},0,{"$nulls":4},-45006.86944444444,{"$nulls":3},-45006.86944444444,"2023-03-22","13:20:00",0.6861111111138598,"2023-03-23","22:53:00","تهاني عبدالله القرني",2.0840277777824667,15547,"Dr ESRAA AHMED RAMADAN MOHAMED","Relationship complaints ","5. Communication","Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","تم الحضور بتاريخ 18 مارس 2023م الى عيادة الطبيبة اسراء حيث تم انتظارنا ما يقارب 40 دقيقه وتم استيائي من التاخير وتم سوال الطبيبة عن التاخير و أجابت  بأن التأخير أمر طبيعي وهي معتادة عليه في أماكن أخرى علماً أن التأخير لم يكن لي فقط ، حيث جميع من قبلي تأخروا\nعن مواعيدهم لأن التأخير تراكمي دون أي مراعاة لأي مراجع. ","On March 18, 2023, I went to Dr. Israa's clinic. We waited for approximately 40 minutes, and I was upset by the delay. I asked the doctor about it, and she replied that delays were normal and that she was used to them in other places. It should be noted that I wasn't the only one experiencing delays; everyone before me was late for their appointments because the delays were cumulative and there was no consideration given to any of the patients.\n",null,"Patient",{"$nulls":4},"Total",{"$f":"BK34+BK35+BK36","v":2},{"$f":"SUM(BL34:BL36)","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",14,{"$f":"SUM(BW34:BW36)","v":{"v":1,"d":"100%"}},{"$nulls":8},"تهاني القرني",17,{"$f":"CG37/CG38","v":{"v":0.5666666666666667,"d":"56.67%"}},2,null,2,13,{"$f":"CG37","v":17},{"$nulls":3},"In-Patient",7,{"$f":"CR37/CR40","v":{"v":0.3684210526315789,"d":"36.84%"}}]
[null,36,1030,30148801,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-03-19T09:31:00","امال القحطاني","24 Hours","2023-03-19","09:31:00","امال القحطاني","2023-03-19","09:31:00",{"$nulls":3},"2023-03-19","09:31:00","امال القحطاني",0,{"$nulls":3},-45004.396527777775,{"$nulls":3},0,{"$nulls":4},-45004.396527777775,{"$nulls":3},-45004.396527777775,null,null,-45004.396527777775,"2023-03-19","10:04:00","امال القحطاني",0.022916666668606922,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.7.Sick leave issues","لم يتم ارفاق اجازتي لدى منصة صحتي ","My leave was not uploaded to the Sehaty platform.\n",null,"Patient",{"$nulls":4},"Medical",null,{"$f":"BK38/BK40","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Medical",7,{"$f":"BV38/BV42","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"Total",{"$f":"SUBTOTAL(9,CG35:CG37)","v":30},{"$f":"CH35+CH36+CH37","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CI35:CI37)","v":2},{"$f":"SUBTOTAL(9,CJ35:CJ37)","v":1},4,23,{"$f":"SUM(CI38:CL38)","v":30},{"$nulls":3},"Out-Patient",9,{"$f":"CR38/CR40","v":{"v":0.47368421052631576,"d":"47.37%"}}]
[null,37,1031,30256873,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-03-19T10:38:00","امال القحطاني","More than 72 Hours","2023-03-19","10:34:00","امال القحطاني","2023-03-19","10:42:00","2023-03-19","10:42:00","امال القحطاني","2023-03-19","15:42:00","امال القحطاني",0.20833333333575865,"2023-03-20","10:01:00","امال القحطاني",0.7631944444437977,{"$nulls":3},-45005.41736111111,{"$nulls":4},-45004.65416666667,{"$nulls":3},-45004.65416666667,"2023-03-19","10:38:00",-0.21111111110803904,"2023-03-29","15:22:00","امال القحطاني",9.986111111109494,13454,"Dr HAGIR ASIM ABDELMONEINIM HUSSEIN","Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.10.Labor and delivery related issues"," تم تحويلي من قوى الامن الى مستشفى الحمادي بالنزهه وتم متابعة الحمل عند الدكتوره ( هاجر عاصم حسين ) وكنت اشعر بتنمل وثقل شديد برجلي اليمنى اكثر من رجلي اليسرى وعند ابلاغهم بذلك اخبروني انه طبيعي بسبب ابرة الظهر ، وبعد اربع ايام من ولادتي حدث عندي تورم بقدمي اليمنى وتم مراجعة طوارىء الحمادي وتم اخباري بانه سوف يترتب علي دفع رسوم علاجي وانه لا يشمل تحويل قوى الامن وتم الرجوع لطوارئ قوى الامن وأخبروني أن سبب ذلك لم يتم اعطائي ابرة السيولة بعد الولادة من اجل تفادي تخثر الدم وحدث عندي تجلطات بالرجل اليمنى وتخثر بالدم وصرف لي علاج ابر سيولة لمدة سته اسابيع مرتين في اليوم لم يتم توضيح ذلك واريد معرفة اسباب ذلك من قبل الطبيبه المعالجه علما انه تم ارفاق تقرير موضح فيه من قبل قوى الامن . ","I was transferred from the security forces to Al-Hammadi Hospital in Al-Nuzha, and my pregnancy was monitored by Dr. (Hajar Assem Hussein). I felt tingling and severe heaviness in my right leg more than my left leg, and when I informed them of this, they told me it was normal due to the epidural. Four days after my delivery, I developed swelling in my right foot, and I went to Al-Hammadi's emergency room. I was told that I would have to pay for my treatment and that it was not covered by the security forces' referral. I went back to the security forces' emergency room, and they told me that the reason for this was that I was not given a blood thinning injection after delivery to prevent blood clots. I developed blood clots in my right leg, and they prescribed blood thinning injections for six weeks, twice a day. This was not explained, and I want to know the reasons for this from the treating doctor, noting that a report was attached explaining it from the security forces.\n",null,"Patient",{"$nulls":4},"Admin",2,{"$f":"BK39/BK40","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Admin",6,{"$f":"BV39/BV42","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$nulls":19},"ER",3,{"$f":"CR39/CR40","v":{"v":0.15789473684210525,"d":"15.79%"}}]
[null,38,1034,30247204,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-03-19T15:16:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-19","15:16:00","تهاني القرني","2023-03-23","15:16:00","2023-03-23","15:16:00","تهاني القرني","2023-03-23","22:26:00","تهاني عبدالله القرني",0.29861111110949423,"2023-03-25","20:55:00","تهاني القرني",1.9368055555605679,"2023-03-27","20:55:00","تهاني القرني",2,{"$nulls":4},-45008.93472222222,{"$nulls":3},-45008.93472222222,null,null,-45008.93472222222,"2023-04-17","23:21:00","تهاني عبدالله القرني",25.038194444445253,null,"FATEMA","Clinical complaints","6. Humanness / Caring","1.5.Diagnosis","1.5.1.Errors in diagnosis","تم الحضور الى قسم الطوارئ بتاريخ 18 مارس 2023م اعاني من الام في البطن تم الفحص علي وعمل الفحوصات اللازمة من قبل الطبيبة روان وتم  اعطائي خافض الحراره رغم انني لا اعاني من ارتفاع في الحراره تم مغادرة الطبيبة واستلمت حالتي طبيبة اخرى وابلغتني بنتائج الفحوصات انني اعاني من حصوة كلى  ولم يظهر بالاشعة بوجود حصوة كلى و وابلغتني انه حجمها كبير وذلك بناء على كلام الطبيبة روان  و يجب الذهاب للاستشاري المسالك البولية  تم اعطائي ادوية من قبل الطوارئ وتوجهت الى عيادة الطبيب توماس تم الكشف علي و ابلغني بعدم وجود حصوة للكلى و لا داعي لاخذ جميع الادوية المكتوبه من قسم الطوارئ . ","I came to the emergency department on March 18, 2023, suffering from abdominal pain. I was examined and the necessary tests were done by Dr. Rawan, and I was given a fever reducer even though I did not have a fever. The doctor left, and another doctor took over my case and informed me of the test results that I had a kidney stone, but the X-ray did not show the presence of a kidney stone. She told me that its size was large, based on what Dr. Rawan said, and that I should go to the urologist. I was given medications by the emergency department and went to Dr. Thomas's clinic. He examined me and informed me that there was no kidney stone and that there was no need to take all the medications prescribed by the emergency department.\n",null,"Patient",{"$nulls":4},"Total",2,{"$f":"BL37+BL39","v":{"v":2,"d":"200%"}},{"$nulls":8},"Nursing",0,{"$f":"BV40/BV42","v":{"v":0,"d":"0.00%"}},{"$nulls":19},"Total",{"$f":"CR37+CR38+CR39","v":19},{"$f":"SUM(CS37:CS39)","v":{"v":1,"d":"100%"}}]
[null,39,1035,30038375,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-03-19T18:03:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-19","15:17:00","تهاني القرني","2023-03-19","18:03:00","2023-03-20","15:45:00","امال القحطاني","2023-03-20","16:13:00","امال القحطاني",0.9236111111094942,"2023-03-23","22:50:00","تهاني القرني",3.2756944444481633,"2023-03-23","20:43:00","تهاني القرني",-0.08819444444816327,{"$nulls":4},-45005.67569444444,{"$nulls":3},-45005.67569444444,"2023-03-26","21:03:00",6.201388888890506,"2023-03-27","20:53:00","تهاني عبدالله القرني",7.194444444445253,8810,"Dr TALAL FAHME  ABDALBAKI","Clinical complaints","6. Humanness / Caring","1.5.Diagnosis","1.5.1.Errors in diagnosis","تم الحضور الى قسم الطوارئ بتاريخ 25 مارس 2023م  لم يتم تقدير حالة الطفلة بشكل صحيح عند زيارتها الأولى للطوارئ، حيث كانت تستوجب النقل الفوري للعناية المركزة، وبدلا من ذلك تم السماح بخروج الطفلة من المستشفى  وعودتها مرة اخرى الى الطوارئ بعد عدة ساعات لعدم تحسن حالتها  وتم تنويمها ولكن تم وفاة الطفلة بعد يومين ( رحمها الله )","The child was admitted to the emergency department on March 25, 2023. The child's condition was not properly assessed during her first visit to the emergency department, as she required immediate transfer to intensive care. Instead, the child was allowed to leave the hospital and return to the emergency department several hours later due to her condition not improving. She was admitted, but the child died two days later (may God have mercy on her).\n",null,"Patient",{"$nulls":15},"Support Services ",1,{"$f":"BV41/BV42","v":{"v":0.07142857142857142,"d":"7.14%"}},{"$nulls":8},"Patient",{"$f":"CG38","v":30},{"$f":"CG41/62","v":{"v":0.4838709677419355,"d":"48.39%"}},{"$nulls":8},"Medical",15,{"$f":"CR41/CR44","v":{"v":0.8823529411764706,"d":"88.24%"}}]
[null,40,1036,30077609,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الصدرية (أطفال)","2023-03-19T16:54:00","تهاني عبدالله القرني","72 Hours","2023-03-19","16:40:00","تهاني القرني","2023-03-19","16:54:00","2023-03-21","17:37:00","تهاني القرني","2023-03-21","19:52:00","تهاني عبدالله القرني",2.123611111106584,{"$nulls":3},-45006.82777777778,{"$nulls":3},0,{"$nulls":4},-45006.82777777778,{"$nulls":3},-45006.82777777778,"2023-03-21","8:53:pm",{"$error":"#VALUE!"},"2023-03-23","22:49:00","تهاني عبدالله القرني",2.1229166666671517,null,"4963-ABDULLAH   AL SHAMRANI ","Management complaints","1. Quality","1.1. Examination","1.1.1. Examination not performed ","تم حضوري مع  ابنتي بتاريخ 19 مارس 2023م لعيادة الطبيب عبدالله وتم استقبالنا من قبل الطبيب باسلوب غير مناسب \nوحين ابلاغه عن حالة ابنتي قال العلاج الذي تأخذه حاليا هو فقط ولا يوجد لدي علاج اخر او ابحث عن طبيب اخر\nلعلاجها.  حيث كنت  متفاجأ جدا من اسلوب الدكتور مع العلم لم يصدر مني اي اساءه له ولا اتحدث له باي شي . وابلغته  يا دكتور هل صدر مني اي اساءه او سوء فهم ليخرج منك هذا الاسلوب . فقال اذهب الى طبيب اخر يعالج الطفله . ","On March 19, 2023, I took my daughter to Dr. Abdullah's clinic, and we were received by him in an inappropriate manner. When I informed him about my daughter's condition, he said that the treatment he was currently prescribing was the only one available and that there was no other treatment, or that I should seek another doctor. I was very surprised by the doctor's attitude, especially since I hadn't insulted him in any way or spoken to him about anything. I asked him, \"Doctor, did I do something offensive or misunderstand to warrant such a reaction?\" He replied, \"Go to a doctor who hates his child.\"\n",null,"Patient",{"$nulls":15},"Total",14,{"$f":"SUM(BW38:BW41)","v":{"v":1,"d":"100%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"Nursing ",2,{"$f":"CR42/CR44","v":{"v":0.11764705882352941,"d":"11.76%"}}]
[null,41,1037,30243179,"مراجع","التنويم","التمريض","تمريض قسم عمليات الولادة","2023-03-19T17:05:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-19","17:05:00","تهاني القرني","2023-03-19","17:05:00","2023-03-20","15:07:00","امال القحطاني","2023-03-20","16:03:00","امال القحطاني",0.9569444444423425,"2023-03-23","22:33:00","تهاني القرني",3.2708333333357587,"2023-03-25","20:43:00","تهاني القرني",1.9236111111094942,{"$nulls":4},-45005.66875,{"$nulls":3},-45005.66875,"2023-03-26","15:29:00",5.976388888891961,"2023-03-29","01:40:00","تهاني عبدالله القرني",8.400694444448163,null,null,"Clinical complaints","6. Humanness / Caring","3.Skills and \nConduct",".1.Inappropriate/aggressive behavior","في 19 مارس 2023، جئت للولادة، ولم تكن الممرضات في قسم الولادة لطيفات معي وغير متعاونات، كما كانت الممرضة الفلبينية قاسية جداً معي عندما طلبت منها المساعدة، وفي النهاية ولدت بمفردي دون أي طبيب وكانوا يبحثون عني دون أن يفعلوا أي شيء.\n","on 19 MAR 2023, I came for delivery the nurses in the LND was not nice with me uncooperative also the Filipino nurse was so tough with me when I asked her to help me at the end  I delivered alone without any doctor and they were looking for me without doing anything . ",null,"Patient",{"$nulls":26},2,1,4,22,{"$nulls":7},"Support Services ",null,{"$f":"CR43/CR44","v":{"v":0,"d":"0.00%"}}]
[null,42,1037,30243179,"مراجع","التنويم","الطبي","قسم عمليات الولادة","2023-03-19T17:05:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-19","17:05:00","تهاني القرني","2023-03-19","17:05:00","2023-03-20","15:07:00","امال القحطاني","2023-03-20","16:30:00","امال القحطاني",0.9756944444452529,"2023-03-23","22:33:00","تهاني القرني",3.2520833333328483,"2023-03-25","20:43:00","تهاني القرني",1.9236111111094942,"2023-03-29","01:40:00","تهاني عبدالله القرني","The complaint was escalated due to the department's failure to respond",8.381944444445253,{"$nulls":3},-45005.6875,"2023-03-31","15:18:00",10.94999999999709,"2023-04-02","12:08:00","تهاني عبدالله القرني",12.818055555559113,null,"AREEJ YOUSEF","Management complaints","4. Accessibility","3.Delays","4.3.7.Surgical intervention delay"," تم حضوري للولادة بتاريخ 19 مارس 2023م حيث تم استدعاء الطبيبة دعاء وابلغتنا سيتم حضورها وبعد انتظار وتعب شديد تم استدعاء الطبيبة دعاء مرة اخرى ولم يتم الرد ولم يتم حضورها حيث تم ولادتي من غير اي طبيبة والطبيبة اريج لم تكن متعاونة ابدا حيث انني اطلب منها المساعدة ولم تستجب لي ابدا  .\n","I was present for childbirth on March 19, 2023. Dr. Duaa was summoned and informed us that she would come. After waiting and great fatigue, Dr. Duaa was summoned again, but there was no response and she did not come. I gave birth without any doctor, and Dr. Areej was not cooperative at all, as I asked her for help and she never responded to me.\n",null,"Patient",{"$nulls":26},{"$f":"CF43/CG41","v":{"v":0.06666666666666667,"d":"6.67%"}},{"$f":"CG43/CG41","v":{"v":0.03333333333333333,"d":"3.33%"}},{"$f":"CH43/CG41","v":{"v":0.13333333333333333,"d":"13.33%"}},{"$f":"CI43/CG41","v":{"v":0.7333333333333333,"d":"73.33%"}},{"$nulls":7},"Total",{"$f":"CR41+CR42+CR43","v":17},{"$f":"CS41+CS42+CS43","v":{"v":1,"d":"100%"}}]
[null,43,1037,30243179,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2023-03-19T17:20:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-19","17:05:00","تهاني القرني","2023-03-19","17:05:00","2023-03-20","15:07:00","امال القحطاني","2023-03-20","15:59:00","امال القحطاني",0.9541666666700621,{"$nulls":3},-45005.665972222225,{"$nulls":3},0,{"$nulls":4},-45005.665972222225,{"$nulls":3},-45005.665972222225,"2023-03-22","13:14:00",1.8854166666642413,"2023-04-02","12:09:00","تهاني عبدالله القرني",12.840277777773736,14761,"Dr DOAA AWAD MASSOUD MOHAMED","Management complaints","4. Accessibility","3.Delays","4.3.7.Surgical intervention delay"," تم حضوري للولادة بتاريخ 19 مارس 2023م حيث تم استدعاء الطبيبة دعاء وابلغتنا سيتم حضورها وبعد انتظار وتعب شديد تم استدعاء الطبيبة دعاء مرة اخرى ولم يتم الرد ولم يتم حضورها حيث تم ولادتي من غير اي طبيبة .\n","I was present for childbirth on March 19, 2023. Dr. Duaa was summoned and informed us that she would attend. After waiting and great fatigue, Dr. Duaa was summoned again, but there was no response and she did not attend. I gave birth without any doctor.\n",null,"Patient"]
[null,44,1040,950443,"مراجع","العيادات الخارجية","الإداري","قسم علاقات المرضى","2023-03-19T22:35:00","تهاني عبدالله القرني","24 Hours","2023-03-19","21:38:00","تهاني القرني","2023-03-19","22:35:00","2023-05-07","22:08:00","تهاني القرني","2023-05-07","10:08:00","تهاني عبدالله القرني",48.481250000004366,{"$nulls":3},-45053.42222222222,{"$nulls":3},0,{"$nulls":4},-45053.42222222222,"2023-05-07","10:11:00","تهاني عبدالله القرني",2.0833333328482695E-3,null,null,-45053.42222222222,{"$nulls":3},-45053.42222222222,null,null,"Relationship complaints ","6. Humanness / Caring","6.3.Confidentiality","6.3.2.Breach of patient privacy","زوجتي تم استدعاءها من قبل الممرضه ودخلت زوجتي ثم بعد دقائق دخل مراجع الى العياده من غير استأذان مع\nالعلم اني بلغت علاقات المرضى ولم اجد اي فائده من مكتب العلاقات","My wife was called in by the nurse and went inside. A few minutes later, a patient entered the clinic without permission. I reported this to patient relations, but they haven't responded at all.\n",null,"Patient",{"$nulls":26},"In-Patient",5,{"$f":"CG46/CG49","v":{"v":0.16666666666666666,"d":"16.67%"}}]
[null,45,1042,30225446,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-03-19T16:30:00","امال القحطاني","48 Hours","2023-03-19","16:30:00","امال القحطاني","2023-03-19","16:30:00",{"$nulls":3},"2023-03-19","16:30:00","امال القحطاني",0,{"$nulls":3},-45004.6875,{"$nulls":3},0,{"$nulls":4},-45004.6875,{"$nulls":3},-45004.6875,"2023-03-20","17:26:00",1.038888888891961,"2023-03-20","17:26:00","تهاني عبدالله القرني",1.038888888891961,null,null,"Relationship complaints ","6. Humanness / Caring","6.4.Consent","6.4.2.No/Invalid consent obtained","المريضة لديها عملية استئصال ثدي وتم رفع كود خاطئ الى شركة التامين ما ادى الى رفضها وتم الانتظار لاكثر من اسبوع برفع الكود الصحيح للتامين . ","The patient had a mastectomy and the wrong code was submitted to the insurance company, which led to her rejection. She waited for more than a week to submit the correct code to the insurance company.\n",null,"Patient",{"$nulls":26},"Out-Patient",21,{"$f":"CG47/CG49","v":{"v":0.7,"d":"70.00%"}}]
[null,46,1043,30207086,"مجلس الضمان الصحي","الطوارئ","الإداري","استقبال الطوارئ","2023-03-20T16:33:00","امال القحطاني","24 Hours","2023-03-20","16:22:00","امال القحطاني","2023-03-20","16:22:00",{"$nulls":3},"2023-03-20","16:33:00","امال القحطاني",0.00763888889196096,{"$nulls":3},-45005.68958333333,{"$nulls":3},0,{"$nulls":4},-45005.68958333333,{"$nulls":3},-45005.68958333333,null,null,-45005.68958333333,"2023-03-20","16:51:00","امال القحطاني",0.012499999997089617,null,null,"Relationship complaints ","5. Communication","5.2.Incorrect\nInformation","5.2.2.Communication of wrong information","ذهبت زوجتي الى طوارئ مستشفى الحمادي بالرياض/حي النزهة وافاد الموظف بان المستشفى خارج شبكة شركة للتأمين مما اضطرنا الى دفع كامل التكاليف مع العلم ان المستشفى ضمن شبكة شركة التأمين حسب بيانات تطبيق مجلس الضمان والمرفق صورة منه","My wife went to the emergency room at Al Hammadi Hospital in Riyadh/Al Nuzha district. The employee informed us that the hospital was outside the insurance company's network, forcing us to pay the full costs, even though the hospital is within the insurance company's network according to the Council of Cooperative Insurance app data, a copy of which is attached.\n",null,"Patient",{"$nulls":26},"ER",4,{"$f":"CG48/CG49","v":{"v":0.13333333333333333,"d":"13.33%"}}]
[null,47,1048,30254419,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجراحة التجميلية","2023-03-21T12:13:00","امال القحطاني","24 Hours","2023-03-21","11:56:00","امال القحطاني","2023-03-21","12:13:00","2023-03-29","13:40:00","امال القحطاني","2023-04-08","22:52:00","امال القحطاني",18.443749999998545,{"$nulls":3},-45024.95277777778,{"$nulls":3},0,{"$nulls":4},-45024.95277777778,"2023-04-09","11:48:00","امال القحطاني",0.538888888891961,null,null,-45024.95277777778,{"$nulls":3},-45024.95277777778,null,"DR.MUSAAB ALRHILI","Management complaints","3. Institutional Issues","3.1.Administrative\nPolicies and\nProcedures","3.1.4.Required Service not obtained","تم عمل اجراء تجميلي ونتائج ما بعد العمليه غير مرضيه بالرغم من مراجعة الطبيب مرات عديده ولكن لا يوجد تجاوب نهائي وسوء تعامل مع المراجع بطريقه غير مقبوله علما انه تم ارفاق صور توضح ماتم ذكره . ","A cosmetic procedure was performed and the post-operative results are unsatisfactory, despite the doctor being consulted many times. There is no final response and the patient is treated poorly in an unacceptable manner. Note that pictures have been attached illustrating what has been mentioned.\n",null,"Patient",{"$nulls":26},"Total",{"$f":"CG46+CG47+CG48","v":30},{"$f":"SUM(CH46:CH48)","v":{"v":0.9999999999999999,"d":"100%"}}]
[null,48,1082,20001461,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-03-23T14:08:00","امال القحطاني","48 Hours","2023-03-23","14:02:00","امال القحطاني","2023-03-23","14:08:00","2023-03-25","16:08:00","امال القحطاني","2023-03-25","16:18:00","امال القحطاني",2.0902777777810115,{"$nulls":3},-45010.67916666667,{"$nulls":3},0,{"$nulls":4},-45010.67916666667,{"$nulls":3},-45010.67916666667,"2023-03-25","22:05:00",0.24097222222189885,"2023-03-27","15:19:00","امال القحطاني",1.9590277777751908,null,"8825-YOUSEF ALI EL NEMRAWI ","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and \nHarassment","6.2.1.Inappropriate/aggressive behavior"," بعد الانتهاء من تشخيص الطبيب طلب مني عمل بعض الفحوصات والتحاليل وبعد القيام بها والعوده للعياده تم اخباري بعدم وجود الادوية لدى صيدلية المستشفى وتم طلب كتابة الوصفه لاحضارها من خارج المستشفى او كتابة البديل ولكن تم رفض ذلك وطردي من العياده واستدعاء الامن علما انه تم دخولي على طبيب اخر لاخذ الادوية ولم يكن هناك اي اشكاليه كم حدث مع الطبيب يوسف النمرواي . ","After the doctor finished diagnosing me, he asked me to do some tests and analyses. After doing them and returning to the clinic, I was told that the medicines were not available at the hospital pharmacy. I was asked to write the prescription to bring them from outside the hospital or to write an alternative, but this was refused, and I was expelled from the clinic and security was called. Note that I went to another doctor to get the medicines and there was no problem like what happened with Dr. Youssef Al-Nimrawi.\n",null,"Patient",{"$nulls":26},"Medical",19,{"$f":"CG50/CG54","v":{"v":0.6333333333333333,"d":"63.33%"}}]
[null,49,1084,998705,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-03-24T00:01:00","امال القحطاني","48 Hours","2023-03-24","00:01:00","امال القحطاني","2023-03-24","00:01:00","2023-03-27","15:51:00","امال القحطاني","2023-03-27","15:51:00","امال القحطاني",3.6597222222189885,{"$nulls":3},-45012.660416666666,{"$nulls":3},0,{"$nulls":4},-45012.660416666666,"2023-03-29","13:34:00","امال القحطاني",1.9048611111138598,null,null,-45012.660416666666,{"$nulls":3},-45012.660416666666,null,"DR.MOHAMMED MUNEER KHAN","Clinical complaints","5. Communication","1.3.Quality of Care","4.1.2.Poor availability and scheduling","فوضى دخول المرضى بدون اخذ الاوليات انما الدخول لمن يطرق الباب ويقف على باب العيادة ولمن يتواصل مع\nالممرضة مع ملاحظة ان جميعهم من جنسية واحدة!!!؟؟؟ ومن بعد الانتظار لأكثر من ساعة ونصف ومن بعد سؤلي\nللمرضة عن الدور الخاص بنا وهل الدور بالوقوف اما الباب ام بالعلاقات كماهو واضح من الاحداث بعد فترة تخرج\nلادخال مرضى اخرين ومن بعد سؤالها متى الدور الخاص بنا اجابت بتهكم بعد اربع مرضى بالرغم بانه لايوجد\nبالانتظار خارج العيادة اكثر ٣ حالات ولكن واضح انهم لايرغبون بالكشف على الحالة وذلك لاسباب مجهوله!!؟؟؟\nللعلم ليست هذه المره الاولى سبق ان قدمت ملاحظاتي على عيادة الدكتور والفوضى بها لمسؤلي العيادات\n\n","The chaotic entry of patients was disregarded; no one was given priority. Entry was granted to whoever knocked, stood at the clinic door, or spoke to the nurse. It's worth noting that they were all of the same nationality! After waiting for over an hour and a half, and after asking the nurse about our turn—whether it was by standing at the door or by connections, as was evident from the events—she left to admit other patients. When I asked her when our turn would be, she sarcastically replied, \"After four patients,\" even though there were no more than three patients waiting outside the clinic. It was clear they didn't want to examine me for unknown reasons!\n",null,"Patient",{"$nulls":26},"Admin",9,{"$f":"CG51/CG54","v":{"v":0.3,"d":"30.00%"}}]
[null,50,1085,30259945,"ذوي المراجع","الطوارئ","الإداري","استقبال الطوارئ","2023-03-24T16:18:00","تهاني عبدالله القرني","48 Hours","2023-03-24","16:18:00","تهاني القرني","2023-03-24","16:18:00","2023-03-25","23:33:00","تهاني القرني","2023-03-28","00:19:00","تهاني عبدالله القرني",3.3340277777751908,{"$nulls":3},-45013.013194444444,{"$nulls":3},0,{"$nulls":4},-45013.013194444444,{"$nulls":3},-45013.013194444444,null,null,-45013.013194444444,"2023-03-29","00:38:00","تهاني عبدالله القرني",1.0131944444437977,null,null,"Management complaints","3. Institutional Issues","4.Finance and\nBilling","3.4.3.Calculate Additional amount"," تم دخول ابني للطوارئ  حيث تم مباشرة حالته وابلاغي عند الخروج في حال عدم تحسن حالته العودة مرة اخرى الى الطوارئ ، تم عوتنا الى الطوارئ بعد عدة ساعات ولكن عند اجراء التحاليل تم الطلب مني دفع مبلغ نسبة التحمل 100 مع العلم ان زيارتي الاولى تم دفع 100 ريال نسبة التحمل كاملة . ","My son was admitted to the emergency room where his condition was assessed and I was informed upon discharge that if his condition did not improve, I should return to the emergency room. We returned to the emergency room after several hours, but when conducting the tests, I was asked to pay the 100% co-payment, knowing that on my first visit I paid the full 100 riyals co-payment.\n",null,"Patient",{"$nulls":26},"Nursing ",2,{"$f":"CG52/CG54","v":{"v":0.06666666666666667,"d":"6.67%"}}]
[null,51,1093,1539287,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-03-25T14:43:00","امال القحطاني","More than 72 Hours","2023-03-25","14:43:00","امال القحطاني","2023-03-25","14:43:00","2023-03-25","16:11:00","امال القحطاني","2023-03-25","16:11:00","امال القحطاني",0.061111111113859806,{"$nulls":3},-45010.674305555556,{"$nulls":3},0,{"$nulls":4},-45010.674305555556,{"$nulls":3},-45010.674305555556,"2023-03-26","12:45:00",0.8569444444437977,"2023-03-29","13:24:00","امال القحطاني",3.884027777778101,null,null,"Clinical complaints","6. Humanness / Caring","3.Skills and \nConduct","1.3.4.Insensitive to patient needs","قام الطبيب يوم السبت 25 مارس 2023 م باستعمال بطني وصدري  للاتكاء عليها طوال عملية أخذ الاشعة، بالاضافة انه عندما طلبت منه حضور الممرضه لازالة الجل بعد الانتهاء من الاجراء  تم الرفض وقال (مافي داعي انت امسح الجل بنفسك ) ","On Saturday, March 25, 2023, the doctor used my stomach and chest to lean on throughout the X-ray procedure. In addition, when I asked him to have the nurse come to remove the gel after the procedure was completed, he refused and said, \"There is no need, you wipe off the gel yourself.\"",null,"Patient",{"$nulls":26},"Support Services ",null,{"$f":"CG53/CG54","v":{"v":0,"d":"0.00%"}}]
[null,52,1101,30120154,"وزارة الصحة","التنويم","الطبي","وحدة مرضى طويلي الإقامة","2023-03-25T23:57:00","ابرار الشمري","48 Hours","2023-03-25","23:57:00","ابرار الشمري","2023-03-25",4.664583333333334,"2023-03-27","01:31:00","تهاني القرني","2023-03-27","01:31:00","تهاني عبدالله القرني",-2.601388888884685,"2023-03-27","01:36:00","تهاني القرني",3.4722222189884633E-3,{"$nulls":3},-45012.066666666666,{"$nulls":4},-45012.06319444445,{"$nulls":3},-45012.06319444445,"2023-03-28","13:36:00",1.5034722222189885,"2023-03-28","21:01:00","ابرار بندر الشمري",1.8125,null,"AMANI","Relationship complaints ","6. Humanness / Caring","6.4.Consent","6.4.2.No/Invalid consent obtained","تم تنويم والدي  في قسم طويلي الاقامة تحت اسم الدكتور وليد الديب حيث ان الطبيب رفع طلب للتامين بتمديد العلاج وتم افادتهم بالتقرير  بان حالة المريض مستقره  مما ادى الى رفض التامين للتمديد ، وعند انتهاء موافقة التامين بتاريخ 15 مارس 2023م  تم حضور الطبيب وتقييم حالة المريض وابلاغهم بان حالته مستقره وبامكانه الخروج ، ولكن لم يتم كتابة الخروج للمريض الا بعد يومين  بتاريخ 18 مارس 2023م مع العلم ان التامين لم يتم الموافقه على تمديد اليومين السابقين . ","My father was admitted to the long-stay ward under the name of Dr. Walid Al-Deeb. The doctor submitted a request to the insurance to extend the treatment, and they were informed in the report that the patient’s condition was stable, which led to the insurance refusing the extension. When the insurance approval expired on March 15, 2023, the doctor came and assessed the patient’s condition and informed them that his condition was stable and he could leave. However, the patient was not discharged until two days later on March 18, 2023, knowing that the insurance had not approved the extension of the previous two days.\n",null,"Patient",{"$nulls":26},"Total",{"$f":"CG50+CG51+CG52+CG53","v":30},{"$f":"CH50+CH51+CH52+CH53","v":{"v":1,"d":"100%"}}]
[null,53,1102,30240536,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-03-26T21:36:00","تهاني عبدالله القرني","24 Hours","2023-03-26","21:36:00","تهاني القرني","2023-03-26","21:36:00",{"$nulls":3},"2023-03-26","21:36:00","تهاني القرني",0,{"$nulls":3},-45011.9,{"$nulls":3},0,{"$nulls":4},-45011.9,{"$nulls":3},-45011.9,null,null,-45011.9,"2023-03-26","21:44:00","تهاني عبدالله القرني",0.005555555551836733,null,null,"Management complaints","3. Institutional Issues","3.1.Administrative\nPolicies and\nProcedures","3.1.4.Required Service not obtained","تم التوجهه لمقدم الخدمه وتم رفض استقبالي علما بانه مركز معتمد لي بتاريخ:21/3/2023\n","I approached the service provider but was refused service, even though it is an authorized center for me, dated 3/21/2023.\n",null,"Patient"]
[null,54,1105,30066740,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2023-03-27T11:10:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-26","23:27:00","تهاني القرني","2023-03-27","23:27:00","2023-03-29","13:26:00","تهاني القرني","2023-03-29","01:34:00","تهاني عبدالله القرني",1.0881944444481633,"2023-03-29","08:54:00","تهاني القرني",0.3055555555547471,"2023-04-02","12:05:00","تهاني القرني",4.132638888884685,{"$nulls":4},-45014.06527777778,{"$nulls":3},-45014.06527777778,"2023-04-02","20:50:00",4.802777777775191,"2023-04-03","22:36:00","تهاني عبدالله القرني",5.87638888888614,null,null,"Management complaints","6. Humanness / Caring","3.Skills and \nConduct","1.3.1.Substandard clinical/nursing care","في ٢٣ مارس ٢٠٢٣، ذهبتُ إلى قسم الطوارئ، ولم تُدخل الممرضة القنية بشكل صحيح مرتين، كما شعرتُ بألم في يدي الأخرى. أرفقتُ صورة.\n","On March 23, 2023, I went to the emergency department, and the nurse did not insert the cannula correctly twice. I also felt pain in my other hand. I have attached a photo.",null,"Patient"]
[null,55,1107,30052349,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-03-27T23:31:00","تهاني عبدالله القرني","24 Hours","2023-03-27","23:31:00","تهاني القرني","2023-03-27","23:31:00",{"$nulls":3},"2023-03-27","23:31:00","تهاني عبدالله القرني",0,{"$nulls":3},-45012.97986111111,{"$nulls":3},0,{"$nulls":4},-45012.97986111111,{"$nulls":3},-45012.97986111111,null,null,-45012.97986111111,"2023-03-28","00:12:00","تهاني عبدالله القرني",0.028472222220443655,null,null,"Management complaints","3. Institutional Issues","3.7.Medical records","3.7.7.Sick leave issues","لم يتم اصدار الاجازة المرضية على منصة صحة ","The leave request was not uploaded to the correct platform.",null,"Patient"]
[null,56,1108,"050 429 6239","مراجع","التنويم","الإداري","قسم الأمن","2023-03-27T23:59:00","امال القحطاني","More than 72 Hours","2023-03-27","23:59:00","امال القحطاني","2023-03-27","23:59:00","2023-03-28","15:41:00","امال القحطاني","2023-03-28","15:48:00","امال القحطاني",0.6590277777795563,{"$nulls":3},-45013.65833333333,{"$nulls":3},0,{"$nulls":4},-45013.65833333333,{"$nulls":3},-45013.65833333333,"2023-04-04","12:24:00",6.858333333337214,"2023-04-15","22:23:00","امال القحطاني",18.274305555554747,13618,"WAEL ABDULLAH  ALOTAIBI","Clinical complaints","2. Safety","2.3.Skills and\nConduct","2.3.5.Improper practice of infection control recommendation","تم الدخول الى العنايه المركزه  من قبل موظف الامن بدون ماسك و ويتم اخبار الموجودين بارتداء الماسك علما انه لم يرتديه حيث ان المرضى بالعنايه حالتهم الصحيه لا تحتمل اي خطر ويجب اتخاذ الاحترازات الطبيه بشده عند الدخول لهم . \n","The security officer entered the intensive care unit without a mask, while the other person present was wearing a mask, although he did not wear one, as the patients in the unit are in critical condition and medical precautions must be taken strictly when entering them.\n",null,"Patient"]
[null,57,1109,30259950,"وزارة الصحة","التنويم","الخدمات المساندة","قسم الصيانة","2023-03-28T13:44:00","امال القحطاني","24 Hours","2023-03-28","13:44:00","امال القحطاني","2023-03-28","13:44:00",{"$nulls":3},"2023-03-28","13:44:00","SELF",0,{"$nulls":3},-45013.572222222225,{"$nulls":3},0,{"$nulls":4},-45013.572222222225,{"$nulls":3},-45013.572222222225,null,null,-45013.572222222225,"2023-03-28","14:39:00","امال القحطاني",0.038194444445252884,null,null,"Clinical complaints","6. Humanness / Caring","6.Resources","11.Heating, Ventilation, Air condition (HVAC) Failure","المكيف داخل الغرفة بارد جدا وليس لدي معرفة بطريقة الاستخدام .  ","The air conditioner inside the room is very cold and I have no knowledge of how to use it.\n",null,"Patient"]
[null,58,1110,1433336,"مراجع","العيادات الخارجية","الإداري","استقبال المختبر","2023-03-28T23:23:00","امال القحطاني","More than 72 Hours","2023-03-28","23:23:00","امال القحطاني","2023-03-28","23:23:00","2023-03-29","13:39:00","امال القحطاني","2023-03-29","13:57:00","امال القحطاني",0.6069444444437977,"2023-04-06","23:59:00","امال القحطاني",8.418055555550382,{"$nulls":3},-45022.99930555555,{"$nulls":4},-45014.58125,{"$nulls":3},-45014.58125,"2023-04-07","01:09:00",8.466666666667152,"2023-04-08","21:40:00","امال القحطاني",10.321527777778101,null,"SHAHAD ALJUDAIEI","Relationship complaints ","5. Communication","3.Skills and \nConduct","5.1.1.Miscommunication with Patient","توجهت للاستفسار عن الدور من قبل موظفة استقبال المختبر وتم تجاهلي بحجة وجود مريض رغم ان المريض لم يكن يتحدث معها فقام المريض بالطلب منها للرد علي فقالت ( ماعليك منها ) لم يتم الرد من قبلي على الموظفه للتم المحاسبه من قبلكم على هذا التصرف الغير مهني . \n","I went to inquire about my turn with the lab receptionist, but I was ignored on the pretext that there was a patient, even though the patient was not speaking to her. The patient asked her to respond to me, and she said, \"Never mind her.\" I did not respond to the employee, so that you would hold her accountable for this unprofessional behavior.\n",null,"Patient"]
[null,59,1111,30229970,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-03-29T00:22:00","تهاني عبدالله القرني","24 Hours","2023-03-29","12:22:00","تهاني القرني","2023-03-29","12:22:00",{"$nulls":3},"2023-03-29","00:22:00","تهاني عبدالله القرني",-0.5,{"$nulls":3},-45014.01527777778,{"$nulls":3},0,{"$nulls":4},-45014.01527777778,{"$nulls":3},-45014.01527777778,null,null,-45014.01527777778,"2023-03-29","00:48:00","تهاني عبدالله القرني",0.018055555556202307,null,null,"Clinical complaints","1. Quality","6.Resources","1.Equipment failure/malfunction","تم صرف جهاز الاكسجين من الصيدلية ولكن عند استعمال الجهاز اتضح وجود عطل بالجهاز . ","The oxygen device was dispensed from the pharmacy, but upon using the device, it became clear that there was a malfunction in the device.\n",null,"Patient"]
[null,60,1114,30260618,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-03-29T16:15:00","تهاني عبدالله القرني","More than 72 Hours","2023-03-29","16:15:00","تهاني القرني","2023-03-29","16:16:00","2023-03-29","20:33:00","تهاني القرني","2023-03-29","23:47:00","تهاني عبدالله القرني",0.3131944444467081,"2023-03-29","23:47:00","تهاني القرني",0,{"$nulls":3},-45014.99097222222,{"$nulls":4},-45014.99097222222,{"$nulls":3},-45014.99097222222,"2023-03-30","11:47:00",0.5,"2023-04-02","14:52:00","تهاني عبدالله القرني",3.6284722222189885,null,"RAWAN ALZAHRANI","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and \nHarassment","6.2.1.Inappropriate/aggressive behavior","توجهت الى قسم الموافقات ( الصيدليه) ظهرا  عند الموظفه روان  لطلب موافقة التامين على شريحة منع الحمل وأجابتني أنها ليست مدرجة بالتأمين ،\nابلغتها برفع الطلب  وننتظر النتيجة ، وتم رفعها  واستلمت رساله بالموافقه توجهت اليها وابلغتها ولكنها وضعت ورقه الطلب امامي وابلغتني انها مرفوضه ، وأخبرتها عن الرسالة ولم تبد أي إهتمام  فأخبرتها أن تشير إلي في الورقة على كلمة مرفوضه فأخبرتني   ماتعرفين تقرين    وطلب مناداة المدير فأجابت  إحترمي نفسك ومافي احد هنا غيري  ورمت الورقه جهتي ورمت قلمها الماركر  وأشرت بإصبعها  وخري خلي اللي وراك يجي ،أخذت الورقه وذهبت إلى المكتب الإداري و أبلغته ماحدث فرفع الهاتف وإتصل على مديرة الموافقات وأعطاها رقم الملف للنظر في طلب التامين وأبلغته حالا بأن الطلب تمت الموافقه عليه . (تم إدراج صورة الورقه المطبوعه من قبل الموظفه ).","I went to the approvals department (pharmacy) at noon to see the employee, Rawan, to request insurance approval for a contraceptive implant. She told me it wasn't covered by insurance.\n\nI informed her that the request had been submitted and we were waiting for the result. It was submitted and I received a message of approval. I went to her and informed her, but she put the request form in front of me and told me it was rejected.\nI told her about the letter, but she showed no interest. I told her to mark the word \"rejected\" on the paper, but she told me I couldn't read and asked to call the manager. She replied, \"Respect yourself. There's no one here but me,\" and threw the paper at me, along with her marker, and pointed with her finger, telling me to move aside and let the person behind me come. I took the paper and went to the administrative office and informed him of what had happened. He picked up the phone and called the approvals manager, giving her the file number to review the insurance request. She immediately informed him that the request had been approved. (A picture of the paper printed by the employee is included).\n",null,"Patient"]
[null,61,1115,30215892,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-03-13T20:57:00","تهاني عبدالله القرني","48 Hours","2023-03-29","16:15:00","تهاني القرني","2023-03-29","16:15:00","2023-03-29","20:33:00","تهاني القرني","2023-03-29","22:07:00","تهاني عبدالله القرني",0.2444444444408873,{"$nulls":3},-45014.92152777778,{"$nulls":3},0,{"$nulls":4},-45014.92152777778,{"$nulls":3},-45014.92152777778,"2023-03-30","23:34:00",1.0604166666671517,"2023-03-30","23:43:00","تهاني عبدالله القرني",1.0666666666656965,9751,"SALEH AL ABDAN","Management complaints","3. Institutional Issues","4.Finance and\nBilling","3.4.4.Reimbursements issues","تم طلب مبلغ 400 ريال من قبل موظف الاستقبال عبدالعزيز لزيارتين بالعيادات ولكن تم فض استقبال طفلي من قبل الطبيبن بحكم صغر سنه وانه مصاب بالتوحد وعند ذهابي لاسترداد مبلغ من قبل الموظف تم انكار ذلك وابلغني بانه لا يوجد خدمات بهذا المبلغ توجهت الى الاستاذ صالح العبدان واخبرني بانه سيتم التاكد من ذلك ولم يتم الرد علي حتى الان . ","The receptionist, Abdulaziz, requested 400 riyals for two clinic visits, but my child was refused admission by the two doctors due to his young age and the fact that he has autism. When I went to get a refund from the employee, he denied it and told me that there were no services for this amount. I went to Mr. Saleh Al-Abdan, and he told me that he would check on it, but I have not received a response yet.\n",null,"Patient"]
[null,62,1116,18118,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2023-03-30T00:44:00","امال القحطاني","More than 72 Hours","2023-03-30","00:44:00","امال القحطاني","2023-03-30","00:44:00","2023-03-30","16:12:00","امال القحطاني","2023-04-02","01:03:00","امال القحطاني",3.0131944444437977,{"$nulls":3},-45018.04375,"2023-04-04","23:25:00","ابرار الشمري",45020.975694444445,{"$nulls":4},-45018.04375,{"$nulls":3},-45018.04375,"2023-04-06","2:26: pm",{"$error":"#VALUE!"},"2023-04-07","00:01:00","امال القحطاني",4.9569444444496185,null,"ABDULLAH","Clinical complaints","6. Humanness / Caring",".3.Quality of Care",".1.Substandard clinical/nursing care","لا يوجد اتقان في وضع الابره من قبل الموظف حيث انه يتم استخدام الجوال من قبل الموظف عند خدمتي والتنقل بالجوال والشاحن معا وانا بالانتظار على الكرسي لسحب الدم لا يوجد هناك مرعاه للمريض والانتظار لحين الانتهاء من الخدمه . ","There is no skill in inserting the needle by the employee, as the employee uses the mobile phone while serving me and moves around with the mobile phone and charger together while I am waiting on the chair to have the blood drawn. There is no consideration for the patient and waiting until the service is completed.\n",null,"Patient"]
[]
[]
[]
["1st Half",29,null,null,"MOH",13,{"$f":"F68/F72","v":{"v":0.20967741935483872,"d":"21%"}},null,"Medical","أطباء الطوارئ",3]
["2nd Half",33,null,null,"CCHI",2,{"$f":"F69/F72","v":{"v":0.03225806451612903,"d":"3%"}},null,null,"تنويم الباطنية",1]
["Total",{"$f":"B68+B69","v":62},null,null,"Patients",28,{"$f":"F70/F72","v":{"v":0.45161290322580644,"d":"45%"}},null,null,"تنويم النساء والولادة",3]
[{"$nulls":4},"Patient’s relatives",19,{"$f":"F71/F72","v":{"v":0.3064516129032258,"d":"31%"}},null,null,"عيادات الباطنية",2,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total","Self",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":3},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical"]
[{"$nulls":4},"Total",{"$f":"F68+F71+F70+F69","v":62},{"$f":"G68+G69+G70+G71","v":{"v":1,"d":"100.00%"}},null,null,"عيادات الجراحة التجميلية",1,null,"تهاني عبدالله القرني",36,{"$f":"N72/N78","v":{"v":0.5538461538461539,"d":"55%"}},10,3,4,19,{"$f":"P72+Q72+R72+S72","v":36},6,null,"امال القحطاني",14,{"$f":"X72/AB75","v":{"v":0.22580645161290322,"d":"22.58%"}},7,{"$f":"Z72/AB75","v":{"v":0.11290322580645161,"d":"11.29%"}},{"$f":"Z72+X72","v":21},{"$nulls":3},3,null,1,2,"تهاني عبدالله القرني",{"$nulls":4},"أطباء الطوارئ",3,{"$f":"AVERAGE(AR72:AX72)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":4},"In-Patient",17,{"$f":"F73/F76","v":{"v":0.27419354838709675,"d":"27%"}},null,null,"عيادات الجراحة العامة",1,null,"Percentage",null,null,{"$f":"P72/P78","v":{"v":0.5263157894736842,"d":"53%"}},{"$f":"Q72/Q78","v":{"v":0.42857142857142855,"d":"43%"}},{"$f":"R72/R78","v":{"v":0.5714285714285714,"d":"57%"}},{"$f":"S72/S78","v":{"v":0.59375,"d":"59%"}},{"$nulls":3},"تهاني القرني",24,{"$f":"X73/AB75","v":{"v":0.3870967741935484,"d":"38.71%"}},11,{"$f":"Z73/AB75","v":{"v":0.1774193548387097,"d":"17.74%"}},{"$f":"X73+Z73","v":35},{"$nulls":7},"امال ماهل القحطاني",{"$nulls":4},"تنويم الباطنية",1,{"$f":"AVERAGE(AR73:AX73)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":4},"Out-Patient",38,{"$f":"F74/F76","v":{"v":0.6129032258064516,"d":"61%"}},null,null,"عيادات الجهاز الهضمي والمناظير",1,null,"امال ماهل القحطاني",22,{"$f":"N74/N78","v":{"v":0.3384615384615385,"d":"34%"}},8,3,3,8,{"$f":"P74+Q74+R74+S74","v":22},null,null,"ابرار الشمري",4,{"$f":"X74/AB75","v":{"v":0.06451612903225806,"d":"6.45%"}},2,{"$f":"Z74/AB75","v":{"v":0.03225806451612903,"d":"3.23%"}},{"$f":"X74+Z74","v":6},{"$nulls":7},"ابرار  بندرالشمري",{"$nulls":4},"تنويم النساء والولادة",3,{"$error":"#DIV/0!"}]
[{"$nulls":4},"ER",7,{"$f":"F75/F76","v":{"v":0.11290322580645161,"d":"11%"}},null,null,"عيادات الصدرية (أطفال)",1,null,"Percentage",null,null,{"$f":"P74/P78","v":{"v":0.42105263157894735,"d":"42%"}},{"$f":"Q74/Q78","v":{"v":0.42857142857142855,"d":"43%"}},{"$f":"R74/R78","v":{"v":0.42857142857142855,"d":"43%"}},{"$f":"S74/S78","v":{"v":0.25,"d":"25%"}},{"$nulls":3},"Total",{"$f":"SUM(X72:X74)","v":42},{"$f":"Y72+Y73+Y74","v":{"v":0.6774193548387097,"d":"67.74%"}},{"$f":"Z72+Z73+Z74","v":20},{"$f":"AA72+AA73+AA74","v":{"v":0.32258064516129037,"d":"32.26%"}},{"$f":"AB72+AB73+AB74","v":62},{"$nulls":12},"عيادات الباطنية",2,{"$error":"#DIV/0!"}]
[{"$nulls":4},"Total",{"$f":"F75+F74+F73","v":62},{"$f":"G73+G75+G74","v":{"v":1,"d":"100.00%"}},null,null,"عيادات العيون",1,null,"ابرار الشمري",7,{"$f":"N76/N78","v":{"v":0.1076923076923077,"d":"11%"}},1,1,0,5,{"$f":"P76+Q76+R76+S76","v":7},{"$nulls":7},{"$f":"AA75+Y75","v":{"v":1,"d":"100.00%"}},{"$nulls":12},"عيادات الجراحة التجميلية",1,{"$error":"#DIV/0!"}]
[{"$nulls":4},"Medical",40,{"$f":"F77/F81","v":{"v":0.6451612903225806,"d":"65%"}},null,null,"عيادات النساء والولادة",7,null,"Percentage",null,null,{"$f":"P76/P78","v":{"v":0.05263157894736842,"d":"5%"}},{"$f":"Q76/Q78","v":{"v":0.14285714285714285,"d":"14%"}},{"$f":"R76/R78","v":{"v":0,"d":"0%"}},{"v":0.15625,"d":"16%"},{"$nulls":12},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات الجراحة العامة",1,{"$error":"#DIV/0!"}]
[{"$nulls":4},"Admin",17,{"$f":"F78/F81","v":{"v":0.27419354838709675,"d":"27%"}},null,null,"عيادات جراحة الأنف وأذن وحنجرة",2,null,"Total",{"$f":"N72+N74+N76","v":65},{"v":1,"d":"100%"},19,7,7,32,{"$f":"T72+T74+T76","v":65},6,{"$nulls":10},9,1,2,null,"تهاني عبدالله القرني",{"$nulls":4},"عيادات الجهاز الهضمي والمناظير",1,{"$error":"#DIV/0!"}]
[{"$nulls":4},"Nursing",4,{"$f":"F79/F81","v":{"v":0.06451612903225806,"d":"6%"}},null,null,"عيادات جراحة العظام",2,{"$nulls":4},{"$f":"P78/N78","v":{"v":0.2923076923076923,"d":"29%"}},{"$f":"Q78/N78","v":{"v":0.1076923076923077,"d":"11%"}},{"$f":"R78/N78","v":{"v":0.1076923076923077,"d":"11%"}},{"$f":"S78/N78","v":{"v":0.49230769230769234,"d":"49%"}},{"$nulls":13},1,3,1,"امال ماهل القحطاني",{"$nulls":4},"عيادات الصدرية (أطفال)",1,{"$error":"#DIV/0!"}]
[{"$nulls":4},"Support Services",1,{"$f":"F80/F81","v":{"v":0.016129032258064516,"d":"2%"}},null,null,"قسم الأشعة",5,{"$nulls":24},"ابرار  بندرالشمري",{"$nulls":4},"عيادات العيون",1,{"$error":"#DIV/0!"}]
[{"$nulls":4},"Total",{"$f":"F80+F79+F78+F77","v":62},{"$f":"G77+G78+G79+G80","v":{"v":1,"d":"100%"}},null,null,"قسم الصيدلية",2,{"$nulls":29},"عيادات النساء والولادة",7,{"$error":"#DIV/0!"}]
[{"$nulls":9},"قسم العمليات",1,{"$nulls":29},"عيادات جراحة الأنف وأذن وحنجرة",2,{"$error":"#DIV/0!"}]
[{"$nulls":9},"قسم المختبر",2,{"$nulls":29},"عيادات جراحة العظام",2,{"$error":"#DIV/0!"}]
[{"$nulls":9},"قسم عمليات الولادة",2,{"$nulls":29},"قسم الأشعة",5,{"$error":"#DIV/0!"}]
[{"$nulls":9},"وحدة العناية المركزة",1,{"$nulls":29},"قسم الصيدلية",2,{"$error":"#DIV/0!"}]
[{"$nulls":9},"وحدة العناية المركزة للأطفال",1,{"$nulls":20},"Total Escalated",8,{"$nulls":7},"قسم العمليات",1,{"$error":"#DIV/0!"}]
[{"$nulls":9},"وحدة مرضى طويلي الإقامة",1,{"$nulls":20},"Total Closed",9,{"$nulls":7},"قسم المختبر",2,{"$error":"#DIV/0!"}]
[{"$nulls":9},"Total",{"$f":"SUBTOTAL(9,K68:K87)","v":40},{"$nulls":29},"قسم عمليات الولادة",2,{"$error":"#DIV/0!"}]
[{"$nulls":40},"وحدة العناية المركزة",1,{"$error":"#DIV/0!"}]
[{"$nulls":40},"وحدة العناية المركزة للأطفال",1,{"$f":"AVERAGE(AR90:AX90)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"Non-Medical","إدارة التنويم",1,{"$nulls":29},"وحدة مرضى طويلي الإقامة",1,{"$f":"AVERAGE(AR91:AX91)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":9},"استقبال الطوارئ",2,{"$nulls":29},"Total",null,{"$f":"SUM(AQ72:AQ90)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":9},"استقبال العيادات الخارجية",3]
[{"$nulls":9},"استقبال المختبر",1]
[{"$nulls":9},"المدير المناوب",1,{"$nulls":29},"Non-Medical",null,"Average"]
[{"$nulls":9},"قسم الأمن",2,{"$nulls":29},"إدارة التنويم",1,{"$f":"AVERAGE(AR96:AW96)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":9},"قسم التقارير الطبية",2,{"$nulls":29},"استقبال الطوارئ",2,{"$f":"AVERAGE(AR97:AW97)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":9},"قسم المالية",1,{"$nulls":29},"استقبال العيادات الخارجية",3,{"$error":"#DIV/0!"}]
[{"$nulls":9},"قسم الموافقات الطبية",3,{"$nulls":29},"استقبال المختبر",1,{"$error":"#DIV/0!"}]
[{"$nulls":9},"قسم علاقات المرضى",1,{"$nulls":29},"المدير المناوب",1,{"$error":"#DIV/0!"}]
[{"$nulls":9},"Total",{"$f":"SUBTOTAL(9,K91:K100)","v":17},{"$nulls":29},"قسم الأمن",2,{"$error":"#DIV/0!"}]
[{"$nulls":40},"قسم التقارير الطبية",2,{"$f":"AVERAGE(AR102:AW102)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":40},"قسم المالية",1,{"$f":"AVERAGE(AR103:AW103)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"Nursing","تمريض الطوارئ",1,{"$nulls":29},"قسم الموافقات الطبية",3,{"$f":"AVERAGE(AR104:AW104)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":9},"تمريض تنويم الباطنية",1,{"$nulls":29},"قسم علاقات المرضى",1,{"$f":"AVERAGE(AR105:AW105)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":9},"تمريض قسم عمليات الولادة",1,{"$nulls":29},"Total",null,{"$f":"SUM(AQ96:AQ102)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":9},"تمريض وحدة العناية المركزة",1]
[{"$nulls":9},"Total",{"$f":"SUBTOTAL(9,K104:K107)","v":4}]
[{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":40},"تمريض الطوارئ",1,{"$f":"AVERAGE(AR110:AT110)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"Support Services","قسم الصيانة",1,{"$nulls":29},"تمريض تنويم الباطنية",1,{"$f":"AVERAGE(AR111:AT111)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":9},"Total",{"$f":"K111","v":1},{"$nulls":29},"تمريض قسم عمليات الولادة",1,{"$f":"AVERAGE(AR112:AT112)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":40},"تمريض وحدة العناية المركزة",1,{"$f":"AVERAGE(AR113:AT113)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"Total",null,{"$f":"K88+K101+K108+K112","v":62},{"$nulls":29},"Total",null,{"$f":"SUM(AQ110:AQ113)","v":{"$error":"#DIV/0!"}}]
[]
[]
[{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":40},"قسم الصيانة",1,{"$f":"AVERAGE(AR118:AT118)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":40},"Total",null,{"$f":"SUM(AQ118)","v":{"$error":"#DIV/0!"}}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,1123,30163874,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2023-04-03T00:11:00","امال القحطاني","More than 72 Hours","2023-04-02","23:59:00","امال القحطاني","2023-04-03","00:11:00","2023-04-03","12:22:00","امال القحطاني","2023-04-04","00:14:00","امال القحطاني",{"$f":"(U3+T3)-(P3+O3)","v":1.0020833333328483},"2023-04-04","23:31:00","ابرار الشمري",{"$f":"(Y3+X3)-(U3+T3)","v":0.9701388888861402},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":-45020.97986111111},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45020.009722222225},"2023-05-11","17:57:00","امال القحطاني",{"$f":"(AL3+AK3)-(U3+T3)","v":37.73819444444234},null,null,{"$f":"(AP3+AO3)-(U3+T3)","v":-45020.009722222225},{"$nulls":3},{"$f":"(AS3+AR3)-(U3+T3)","v":-45020.009722222225},null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.3.Calculate Additional amount","تم الحضورلعيادة العيون بتاريخ 2 ابريل 2023م وتم دفع الكشفيه عند مغادرة العيادة تم الطلب منا بالتوجهه الى الاستقبال وطلب مبلغ 54.40 ريال وعند السؤال عن المبلغ تبين بانه اجراء لفحص ضغط العين ولم يتم ابلاغي مسبقا بذلك قبل عمل الاجراء لذلك من حقي كمريض اطلاعي على الاجراءات والمبالغ المطلوبه مني قبل عمل الاجراء و الزامي بالدفع. وعليه اطلب اعادة المبلغ لي. ","I attended the eye clinic on April 2, 2023, and I paid the consultation fee upon leaving the clinic. I was then asked to go to the reception and requested to pay an amount of 54.40 SAR. When I inquired about the amount, it was revealed that it was for a test for eye pressure, and I was not informed in advance about this procedure before it was performed. Therefore, as a patient, I have the right to be informed about the procedures and the required fees before they are performed and I am obligated to pay. Consequently, I request a refund of the amount.",null,"Patient",{"$nulls":4},1131,20130625,"مجلس الضمان الصحي","الطوارئ","الإداري","استقبال الطوارئ","2023-04-06T01:25:00","تهاني عبدالله القرني","24 Hours",null,null,1128,1769640,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-04-05T00:50:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1123,30163874,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2023-04-03T00:11:00","امال القحطاني","More than 72 Hours",null,null,1132,30261887,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-04-06T15:45:00","ابرار الشمري","More than 72 Hours"]
[null,2,1125,30261471,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-04-03T00:20:00","امال القحطاني","48 Hours","2023-04-03","00:12:00","امال القحطاني","2023-04-03","00:20:00","2023-04-03","12:22:00","تهاني عبدالله القرني","2023-04-05","20:42:00","امال القحطاني",2.8486111111124046,{"$nulls":3},-45021.8625,{"$nulls":3},0,{"$nulls":4},-45021.8625,{"$nulls":3},-45021.8625,"2023-04-06","15:20:00",0.7763888888875954,"2023-04-07","00:02:00","امال القحطاني",1.1388888888832298,8825,"Dr. Yousef El Nemrawi","Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.6.Unnecessary health services","تم دخولي للدكتور وطلب ابر الاوزمبك وتم اخباري من قبل الطبيب بعدم توفرها لدى المستشفى وانه سوف يقوم بطلب فحوصات وتحاليل لي فاخبرته بعدم حاجتي له اذا لم يتوفرالدواء وتم خروجي من العياده لاسترجاع المبلغ ولكن يتم اخباري من قبل مدير العيادات بعدم امكاني بالاسترجاع لان الطبيب قام بحفظ الكشفيه علما انه تم التوضيح سابقا للطبيب .","I was seen by the doctor and requested Ozempic injections. The doctor told me the hospital did not have them and that he would order tests and analyses for me. I told him I did not need them if the medication was not available, and I left the clinic to request a refund. The clinic manager then told me I could not get a refund because the doctor had saved my consultation record, even though I had already explained this to the doctor.",null,"Hospital",{"$nulls":4},1178,30246811,"مجلس الضمان الصحي","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2023-04-17T14:07:00","امال القحطاني","More than 72 Hours",null,null,1130,20260826,"وزارة الصحة","التنويم","الإداري","قسم المالية","2023-04-06T00:01:00","تهاني عبدالله القرني","24 Hours",null,null,1125,30261471,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-04-03T00:20:00","امال القحطاني","48 Hours",null,null,1132,30261887,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-04-06T21:45:00","ابرار الشمري","48 Hours"]
[null,3,1126,30020917,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-04-04T01:11:00","تهاني عبدالله القرني","More than 72 Hours","2023-04-04","00:36:00","تهاني عبدالله القرني","2023-04-04","01:11:00","2023-04-05","11:00:00","تهاني عبدالله القرني","2023-04-05","23:49:00","تهاني عبدالله القرني",1.9430555555518367,"2023-04-09","00:15:00","تهاني عبدالله القرني",3.0180555555562023,"2023-04-10","12:15:00","تهاني عبدالله القرني",1.5,"2023-04-13","11:13:00","تهاني عبدالله القرني",null,7.475000000005821,"2023-05-06","11:03:00","تهاني عبدالله القرني",30.468055555560568,null,null,-45021.99236111111,{"$nulls":3},-45021.99236111111,90575,"Dr. Maad Faisal Al Saati","Management complaints","4. Accessibility","4.1.Access","4.1.4.Appointment delay","تم الحضور الى عيادة الطبيب بتاريخ 3 مارس 2023م حيث تم انتظاري مايقارب الساعه ولم يتم مناداتي الى العيادة مما ادى الى استيائي والغاء الزيارة   . ","I attended the doctor's clinic on March 3, 2023, where I waited for almost an hour without being called into the clinic, which led to my annoyance and the cancellation of the visit.\n\n",null,"Patient",{"$nulls":15},1140,30258040,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المواعيد","2023-04-08T16:17:00","ابرار الشمري","24 Hours",null,null,1126,30020917,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-04-04T01:11:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1151,1364308,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2023-04-11T10:19:00","امال القحطاني","More than 72 Hours"]
[null,4,1128,1769640,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-04-05T00:50:00","تهاني عبدالله القرني","More than 72 Hours","2023-04-05","00:50:00","تهاني عبدالله القرني","2023-04-05","00:50:00",{"$nulls":3},"2023-04-05","01:08:00","تهاني عبدالله القرني",0.012500000004365575,"2023-04-05","23:17:00","تهاني عبدالله القرني",0.9229166666627862,"2023-04-08","23:50:00","تهاني عبدالله القرني",3.022916666668607,"2023-04-10","12:10:00","تهاني عبدالله القرني",null,5.459722222221899,{"$nulls":3},-45021.04722222222,"2023-05-06","10:49:00",31.403472222220444,"2023-05-06","10:49:00","تهاني عبدالله القرني",31.403472222220444,null,null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.8.Medication shortages","عدم توفر دواء   SINEMET 25/250 في الصيدليه وتم التوجهه الى اكثر من صيدلية خارجية ولم يجد الدواء حيث ان حالة المريض تستدعي اخذ الدواء بشكل عاجل . ","The medication SINEMET 25/250 is not available at the pharmacy, and I have visited several external pharmacies without finding the medication. The patient's condition requires taking the medication urgently.",null,"Hospital",{"$nulls":15},1146,30171186,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-04-10T10:49:00","تهاني عبدالله القرني","24 Hours",null,null,1133,1812784,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-04-08T04:39:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1161,1093785,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2023-04-13T00:41:00","ابرار الشمري","More than 72 Hours"]
[null,5,1130,20260826,"وزارة الصحة","التنويم","الإداري","قسم المالية","2023-04-06T00:01:00","تهاني عبدالله القرني","24 Hours","2023-04-06","00:01:00","تهاني عبدالله القرني","2023-04-06","00:01:00","2023-04-06","00:01:00","تهاني عبدالله القرني","2023-04-06","00:01:00","تهاني عبدالله القرني",0,{"$nulls":3},-45022.00069444445,{"$nulls":3},0,{"$nulls":4},-45022.00069444445,{"$nulls":3},-45022.00069444445,"2023-04-06","01:24:00",0.057638888887595385,"2023-04-06","01:24:00","تهاني عبدالله القرني",0.057638888887595385,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.3.Calculate Additional amount","تم التحويل من مستشفى الشميسي الى الحمادي على وزارة الصحه والان المستشفى يطالب المريض بمبلغ 70 الف . ","The patient was transferred from Al-Shumaisi Hospital to Al-Hammadi Hospital under the Ministry of Health, and now the hospital is demanding an amount of 70,000 SAR from the patient.",null,"Patient",{"$nulls":15},1149,30198378,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-04-09T11:01:00","تهاني عبدالله القرني","72 Hours",null,null,1142,30056336,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-04-09T12:34:00","امال القحطاني","More than 72 Hours",null,null,1165,30263043,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-04-13T16:33:00","تهاني عبدالله القرني","48 Hours"]
[null,6,1131,20130625,"مجلس الضمان الصحي","الطوارئ","الإداري","استقبال الطوارئ","2023-04-06T01:25:00","تهاني عبدالله القرني","24 Hours","2023-04-06","01:25:00","تهاني عبدالله القرني","2023-04-06","01:25:00","2023-04-06","01:25:00","تهاني عبدالله القرني","2023-04-06","01:25:00","تهاني عبدالله القرني",0,{"$nulls":3},-45022.05902777778,{"$nulls":3},0,{"$nulls":4},-45022.05902777778,{"$nulls":3},-45022.05902777778,"2023-04-06","23:51:00",0.9347222222204437,"2023-04-06","23:51:00","تهاني عبدالله القرني",0.9347222222204437,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.1.Delay in admitting patient","السلام عليكم ورحمة الله وبركاته تم زيارة مستشفى الحمادي اانزهة - قسم الطوارئ عند الساعة ال ٣ صباحا وذلك نسبة لتعب ابنتي ولكن للاسف يوجد مماطلة في اجراءات الدخول وتم افادتي بان الاسرة مليانة ويجب الانتظار لمدة ساعتين علي الاقل هل يعقل قسم طوارئ ينتظر فيه طفل مريض مدة ساعتين ؟؟؟ المشكلة ااثانية قبلها بيوم تم زيادة المستشفى ودفع مبلغ الكشف وعند العودة في اليوم التالي للطوارئ افادوني بان الزيارة المحانية للعيادة مفصولة من الطوارئ ويجب دفع مبلغ كشفية جديد مما اضطررت لدفع مبلغ جديد ولكن للاسف لا يوجد اهتمام ولا يوجد قياس للوزن والمؤشرات الحيوية بشكل دقيق وانتظار مدة ساعتين لكي ياتي طبيب وصرف وصفة دوائية لم يتم تزويدي بفواتير .. ولكن تم ارفاق رسائل الخصم","I visited Al-Hammadi Hospital in Al-Nazha - Emergency Department at 3 AM due to my daughter's illness. Unfortunately, there was a delay in the admission procedures, and I was informed that the beds were full and I had to wait for at least two hours. Is it reasonable for a child in the emergency department to wait for two hours?\n\nThe second issue is that a day before, I had visited the hospital and paid the consultation fee. Upon returning the next day to the emergency department, I was informed that the free visit for the clinic was separate from the emergency department, and I had to pay a new consultation fee. I was forced to pay an additional amount, but unfortunately, there was no attention given, and vital signs and weight measurements were not taken accurately. I had to wait two hours for a doctor to come and prescribe medication, and I was not provided with any invoices, only discount messages were attached.",null,"Patient",{"$nulls":15},1152,1713604,"وزارة الصحة","التنويم","الطبي","تنويم النساء والولادة","2023-04-11T00:08:00","امال القحطاني","More than 72 Hours",null,null,1144,861932,"مراجع","التنويم","التمريض","تمريض تنويم الباطنية","2023-04-09T15:14:00","امال القحطاني","More than 72 Hours",null,null,1165,30263043,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2023-04-13T16:33:00","تهاني عبدالله القرني","72 Hours"]
[null,7,1132,30261887,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-04-06T15:45:00","ابرار الشمري","More than 72 Hours","2023-04-06","15:45:00","ابرار بندر الشمري","2023-04-06","21:45:00","2023-04-11","10:46:00","تهاني عبدالله القرني","2023-04-11","22:46:00","ابرار الشمري",5.042361111110949,{"$nulls":3},-45027.94861111111,{"$nulls":3},0,{"$nulls":4},-45027.94861111111,"2023-05-08","20:52:00","امال القحطاني",26.920833333329938,"2023-04-13","02:39:00",1.1618055555591127,{"$nulls":3},-45027.94861111111,14316,"MAGDY AHMED ELERYAN ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تم دخولنا الطوارى بتاريخ 5 ابريل 2023 ، اصابة بالعين بسبب دخول العين مادة كيمائية (اسيد ) بعد حضور الطبيب والكشف عن طريق تصوير العين بالجوال فقط وطلب من المريض غسل العين من الحنفية  ولم يتم قياس ضغط العين او اي اجراء اخر فقط قام بااعطاء مسكن بالوريد وفحص دم لانعرف سببه علما انه تم التوجه الى مستشفى اخر وتم اجراء غسيل للعين وقياس ضغط العين وعمل اجراءات الازمة للحالة .","We were admitted to the emergency department on April 5, 2023, due to an eye injury caused by a chemical substance (acid). After the doctor examined the eye only by taking a picture with a mobile phone, he instructed the patient to wash the eye with tap water. No eye pressure measurement or any other procedures were performed. He only administered pain relief intravenously and ordered a blood test, the purpose of which we do not understand. It is worth noting that we went to another hospital where they performed eye washing, measured eye pressure, and took the necessary actions for the situation.",null,"Patient",{"$nulls":15},1153,1713604,"وزارة الصحة","التنويم","الطبي","تنويم النساء والولادة","2023-04-11T00:43:00","ابرار الشمري","24 Hours",null,null,1145,30032505,"مراجع","التنويم","الخدمات المساندة","قسم النظافة","2023-04-09T18:39:00","امال القحطاني","More than 72 Hours",null,null,1165,30263043,"ذوي المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2023-04-13T16:58:00","تهاني عبدالله القرني","72 Hours"]
[2,8,1133,1812784,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-04-08T04:39:00","تهاني عبدالله القرني","More than 72 Hours","2023-04-06","22:50:00","تهاني عبدالله القرني","2023-04-08","04:39:00","2023-04-09","12:19:00","تهاني عبدالله القرني","2023-04-09","22:00:00","تهاني عبدالله القرني",1.7229166666656965,"2023-04-10","00:13:00","ابرار الشمري",0.0923611111138598,{"$nulls":3},-45026.00902777778,{"$nulls":4},-45025.916666666664,{"$nulls":3},-45025.916666666664,"2023-04-10","03:30:00",0.2291666666715173,"2023-04-13","11:11:00","تهاني عبدالله القرني",3.5493055555562023,13382,"Dr. Anwer Ahmed","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","تم حضوري بالطوارئ بتاريخ 6 ابريل 2023م اعاني من الام بعد العملية ولازلت اتالم على الرغم من اخذ مسكن ترامادول وزيفو وبروفين وتم ابلاغي من قبل الطبيب انور بانه سيتم اعطائي باراسيتامول بالوريد وتم رفضي لذلك لانني لا استجيب مع المسكن فبدأ بالصراخ علي والتعامل معي من قبله بطريقة غير لائقة وابلغته انني ارفض التعالج وساغادر لمستشفى اخر واستمر بالصراخ علي ","I attended the emergency department on April 6, 2023, suffering from pain after surgery. I was still in pain despite taking tramadol, zefir, and ibuprofen. I was informed by Doctor Anwar that I would be given paracetamol intravenously, but I refused it because I do not respond well to that painkiller. He began shouting at me and treated me in an inappropriate manner. I informed him that I refused to receive treatment and would leave for another hospital, yet he continued to shout at me.",null,"Patient",{"$nulls":15},1162,1295664,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المواعيد","2023-04-13T11:45:00","تهاني عبدالله القرني","24 Hours",null,null,1159,30059156,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-04-12T14:22:00","تهاني عبدالله القرني","72 Hours",null,null,1171,30239877,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-04-16T02:49:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,9,1140,30258040,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المواعيد","2023-04-08T16:17:00","ابرار الشمري","24 Hours","2023-04-08","16:17:00","ابرار بندر الشمري","2023-04-08","16:17:00",{"$nulls":3},"2023-04-08","16:42:00","ابرار الشمري",0.01736111110949423,{"$nulls":3},-45024.69583333333,{"$nulls":3},0,{"$nulls":4},-45024.69583333333,{"$nulls":3},-45024.69583333333,"2023-04-09","11:28:00",0.7819444444467081,"2023-04-09","11:28:00","امال القحطاني",0.7819444444467081,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.1.Appointment scheduling refusal","تم حضورنا على موعد في عيادة الغدد الصماء مع د.مصلح بتاريخ 12 مارس 2023 ، ولم يتم الحصول على موعد اخر الى انتهاء فترة المتابعه 14 يوم علماً انه تمت المحاولة عدة مرات مع موظف الاستقبال .","We attended an appointment at the endocrinology clinic with Dr. Muslih on March 12, 2023, and we have not been able to secure another appointment until the follow-up period of 14 days ended, despite several attempts with the reception staff.",null,"Patient",{"$nulls":15},1163,30229970,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-04-13T11:47:00","تهاني عبدالله القرني","24 Hours",null,null,1160,30244746,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-04-12T22:24:00","ابرار الشمري","More than 72 Hours",null,null,1172,30121719,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-04-16T01:31:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,10,1142,30056336,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-04-09T12:34:00","امال القحطاني","More than 72 Hours","2023-04-09","12:16:00","امال القحطاني","2023-04-09","12:34:00","2023-04-09","12:35:00","امال القحطاني","2023-04-09","13:25:00","امال القحطاني",0.0354166666729725,"2023-04-15","22:22:00","امال القحطاني",6.372916666659876,{"$nulls":3},-45031.93194444444,{"$nulls":4},-45025.55902777778,"2023-05-11","17:49:00","امال القحطاني",32.18333333332703,null,null,-45025.55902777778,{"$nulls":3},-45025.55902777778,90575,"Dr. Maad Faisal Al Saati","Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis","تم تشخيصي بالإصابة بالركبة وانا عندي الالم في الورك وتم فحصي سريريا وتبين أن الالم في الورك لكن الطبيب سجل في التقرير الطبي أن الإصابة في الركبة وتوجهت إلى الاشعه وتم دفع مبلغ ١٣٥ ريال وبعد أن استفسرت من موظفة الاشعه تم التوضيح لي بأن الاشعه خاصة بالركب . كما انني توجهت إلى مركز علاج طبيعي وتم فحصي سريريا وتبين أن الاصابه في الورك واحتاج الى علاج طبيعي ولكن تم الرفض من قبل شركة التأمين لان التقرير الطبي من د. معد الساعات مختلف عن الإصابة . ","I was diagnosed with a knee injury, but I have pain in my hip. I was examined clinically, and it was determined that the pain is in my hip, yet the doctor recorded in the medical report that the injury is in the knee. I went for imaging and paid an amount of 135 SAR. When I inquired with the imaging staff, they clarified that the imaging was specific to the knee. I also went to a physical therapy center, where I was examined clinically and it was determined that the injury is in the hip, and I need physical therapy. However, the insurance company refused coverage because the medical report from Dr. Maed Al-Sahat differs from the injury.",null,"Patient",{"$nulls":15},1166,30161565,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-04-14T00:37:00","ابرار الشمري","24 Hours",null,null,1169,30262310,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2023-04-16T00:02:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1175,30239282,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-04-16T23:46:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,11,1144,861932,"مراجع","التنويم","التمريض","تمريض تنويم الباطنية","2023-04-09T15:14:00","امال القحطاني","More than 72 Hours","2023-04-09","14:59:00","امال القحطاني","2023-04-09","15:14:00","2023-04-10","11:47:00","امال القحطاني","2023-04-10","11:47:00","امال القحطاني",0.8562499999970896,{"$nulls":3},-45026.49097222222,{"$nulls":3},0,{"$nulls":4},-45026.49097222222,"2023-05-11","17:49:00","امال القحطاني",31.25138888888614,null,null,-45026.49097222222,{"$nulls":3},-45026.49097222222,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care"," إهمال الممرضات وعدم التجاوب معي وعدم نظافه الحمام و الغرفه الملاحظات على الممرضات جدا كثيره وأرجو من اداره المستشفى الاهتمام ب المرضى وعدم إهمال الشكوى . ","The neglect of the nurses and their lack of responsiveness to me, along with the cleanliness issues in the bathroom and the room, are very concerning. I have many observations regarding the nurses, and I hope the hospital administration will pay attention to the patients and not ignore complaints.",null,"Patient",{"$nulls":15},1188,30224676,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-04-27T18:06:00","امال القحطاني","24 Hours",null,null,1170,30262422,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-04-16T23:59:00","تهاني عبدالله القرني","24 Hours"]
[null,12,1145,30032505,"مراجع","التنويم","الخدمات المساندة","قسم النظافة","2023-04-09T18:39:00","امال القحطاني","More than 72 Hours","2023-04-09","14:59:00","امال القحطاني","2023-04-09","18:39:00","2023-04-10","11:46:00","امال القحطاني","2023-04-12","12:29:00","امال القحطاني",2.743055555554747,"2023-04-15","22:21:00","امال القحطاني",3.4111111111124046,{"$nulls":3},-45031.93125,{"$nulls":4},-45028.52013888889,{"$nulls":3},-45028.52013888889,"2023-04-09","18:39:00",-2.743055555554747,"2023-05-11","17:46:00","امال القحطاني",29.22013888888614,null,null,"Management complaints","3. Institutional issues","3.2.Environment","3.2.2.Poor cleanliness/sanitizing","لا يوجد نظافة نهائيا تم التحدث معهم بخصوص النظافة لعدة مرات لا يوجد اي تجاوب من قبل اي موظف من قسم النظافة علما انه تم ارفاق صور ماتم ذكره. ","There is absolutely no cleanliness. I have spoken to them multiple times about the hygiene issues, but there has been no response from any staff in the cleaning department. It is worth noting that I have attached photos of what has been mentioned.",null,"Patient",{"$nulls":26},1173,59664,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2023-04-17T11:03:00","ابرار الشمري","More than 72 Hours"]
[null,13,1146,30171186,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-04-10T10:49:00","تهاني عبدالله القرني","24 Hours","2023-04-10","10:49:00","تهاني عبدالله القرني","2023-04-10","10:49:00","2023-04-10","10:49:00","تهاني عبدالله القرني","2023-04-10","10:49:00","تهاني عبدالله القرني",0,{"$nulls":3},-45026.450694444444,{"$nulls":3},0,{"$nulls":4},-45026.450694444444,{"$nulls":3},-45026.450694444444,"2023-04-10","10:55:00",4.166666665696539E-3,"2023-04-10","10:55:00","تهاني عبدالله القرني",4.166666665696539E-3,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.4.Appointment delay","لايتم الرد عليها لحجز موعد لتخطيط اليد . ","There has been no response regarding booking an appointment for a hand assessment.",null,"Patient",{"$nulls":26},1179,30045229,"مراجع","الطوارئ","الإداري","المدير المناوب","2023-04-17T22:23:00","تهاني عبدالله القرني","48 Hours"]
[null,14,1149,30198378,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-04-09T11:01:00","تهاني عبدالله القرني","72 Hours","2023-04-09","11:01:00","تهاني عبدالله القرني","2023-04-09","11:01:00","2023-04-09","11:01:00","تهاني عبدالله القرني","2023-04-09","11:01:00","تهاني عبدالله القرني",0,{"$nulls":3},-45025.459027777775,{"$nulls":3},0,{"$nulls":4},-45025.459027777775,{"$nulls":3},-45025.459027777775,"2023-04-11","13:48:00",2.115972222221899,"2023-04-11","13:48:00","تهاني عبدالله القرني",2.115972222221899,null,null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.11.Vaccinations timing ","لم يتم اضافة تطعيمة الحمى الشوكية في نظام صحة. ","The meningococcal vaccine has not been added to the Seha system.",null,"Patient",{"$nulls":26},1181,30251836,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2023-04-19T21:24:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,15,1151,1364308,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2023-04-11T10:19:00","امال القحطاني","More than 72 Hours","2023-04-11","00:04:00","امال القحطاني","2023-04-11","10:19:00","2023-04-15","10:00:00","امال القحطاني","2023-04-15","22:06:00","امال القحطاني",4.490972222221899,{"$nulls":3},-45031.92083333333,{"$nulls":3},0,{"$nulls":4},-45031.92083333333,"2023-05-11","17:53:00","امال القحطاني",25.824305555557657,null,null,-45031.92083333333,{"$nulls":3},-45031.92083333333,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","يجب على الممرض أن يحافظ على نظافة الغرفة، لكن الممرض لا يغير القفازات، حيث يرتدي نفس القفازات طوال الوقت. كما أنه لا ينظف أو يغير غطاء السرير، مما يترك الأوساخ والماء على السرير.\n\n","The nurse must keep the room clean, but the nurse doesn’t change the gloves as she wears the same gloves all the time. also does not clean and change the bedspread, leaving dirt and water on the bed.",null,"Patient",{"$nulls":26},1183,30186906,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-04-20T06:15:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,16,1152,1713604,"وزارة الصحة","التنويم","الطبي","تنويم النساء والولادة","2023-04-11T00:08:00","امال القحطاني","More than 72 Hours","2023-04-11","00:08:00","امال القحطاني","2023-04-11","00:08:00","2023-04-11","00:08:00","امال القحطاني","2023-04-11","00:08:00","امال القحطاني",0,{"$nulls":3},-45027.00555555556,{"$nulls":3},0,{"$nulls":4},-45027.00555555556,"2023-04-20","13:30:00","امال القحطاني",9.556944444440887,null,null,-45027.00555555556,{"$nulls":3},-45027.00555555556,13830,"Dr. Huda Abdulkadir Ali Farah","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم اجراء عملية بتاريخ 2 ابريل 2023، وكان هناك الم من بعد العملية وتم طلب مسكن من قبل الدكتوره وقامت بالرفض بااسلوب غير مهني  والرد ( لاتريدين التالم من بعد عملية ) و (سويتو العملية وش تبون بعد )  بالاضافة الى افاده بتشخيص مختلف عن تشخيص الاستشارية . ","I had a surgery on April 2, 2023, and afterward, there was pain. I requested pain relief from the doctor, but she refused in an unprofessional manner, saying, \"You don’t want to hurt after the surgery\" and \"You had the surgery; what do you want now?\" Additionally, she provided a diagnosis different from the consulting physician's diagnosis.",null,"Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":14},1185,30166404,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-04-26T11:22:00","تهاني عبدالله القرني","48 Hours",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,17,1153,1713604,"وزارة الصحة","التنويم","الطبي","تنويم النساء والولادة","2023-04-11T00:43:00","ابرار الشمري","24 Hours","2023-04-11","00:43:00","ابرار بندر الشمري","2023-04-11","00:43:00",{"$nulls":3},"2023-04-11","01:06:00","ابرار الشمري",0.01597222221607808,{"$nulls":3},-45027.04583333333,{"$nulls":3},0,{"$nulls":4},-45027.04583333333,{"$nulls":3},-45027.04583333333,"2023-04-11","01:29:00",0.015972222223354038,"2023-04-11","23:46:00","ابرار بندر الشمري",0.9444444444452529,13830,"Dr. Huda Abdulkadir Ali Farah","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم اجراء عملية بتاريخ 2 ابريل 2023 ، وكان هناك الم مابعد العملية وتم طلب مسكن من قبل الدكتوره رفضت واجابت ( لاتريدين الم من بعد عملية ) و ( سويتو العملية وش تبون بعد ) بالاضافة بان افادتها بالتشخيص مختلفه عن افادة الاستشارية . ","I had a surgery on April 2, 2023, and afterward, I experienced pain. When I requested pain relief from the doctor, she refused and replied, \"You don’t want to hurt after the surgery\" and \"You had the surgery; what else do you want?\" Additionally, her diagnosis was different from that of the consulting physician.",null,"Patient",{"$nulls":4},"ابرار الشمري",0,{"$f":"BK19/BK22","v":{"v":0,"d":"0.00%"}},{"$nulls":4},{"$f":"BK19","v":0},{"$nulls":14},1187,30009507,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العمود الفقري","2023-04-27T14:29:00","تهاني عبدالله القرني","More than 72 Hours",null,null,"ابرار الشمري",3,{"$f":"CR19/CR22","v":{"v":0.3,"d":"30.00%"}},0,1,0,2,{"$f":"CR19","v":3}]
[null,18,1159,30059156,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-04-12T14:22:00","تهاني عبدالله القرني","72 Hours","2023-04-12","14:15:00","تهاني عبدالله القرني","2023-04-12","14:22:00","2023-04-13","01:04:00","تهاني عبدالله القرني","2023-04-13","13:06:00","تهاني عبدالله القرني",0.9472222222175333,{"$nulls":3},-45029.54583333333,{"$nulls":3},0,{"$nulls":4},-45029.54583333333,{"$nulls":3},-45029.54583333333,"2023-04-13","14:37:00",0.06319444444670808,"2023-04-15","23:59:00","تهاني عبدالله القرني",2.453472222223354,6832,"Dr. Hussam Aldeen Albeen Najab","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","بتاريخ 12 ابريل 2023 تم زيارتي للطبيب حسام  لطلب تحاليل من ضمنها تحاليل الحمل ورفض الدكتور وليس انزعاجنا من رفضه بل بالطريقه التي كان يتحدث فيها معنا ( صوت عالي وتوبيخ شديد ) بامكانه توجيهنا بلطف للدخول على طبيب اخر في حال عدم رغبته بكتابة تحليل الحمل . ","On April 12, 2023, I visited Dr. Hossam to request some tests, including pregnancy tests. However, the doctor refused not only the tests but did so in a very disrespectful manner, speaking loudly and scolding us. He could have kindly directed us to see another doctor if he did not wish to order the pregnancy test.",null,"Patient",{"$nulls":4},"امال القحطاني",1,{"$f":"BK20/BK22","v":{"v":0.5,"d":"50.00%"}},{"$nulls":3},1,1,{"$nulls":14},1190,1782189,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-04-29T10:12:00","تهاني عبدالله القرني","72 Hours",null,null,"امال القحطاني",1,{"$f":"CR20/CR22","v":{"v":0.1,"d":"10.00%"}},0,0,0,1,{"$f":"CR20","v":1}]
[null,19,1160,30244746,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-04-12T22:24:00","ابرار الشمري","More than 72 Hours","2023-04-12","22:19:00","ابرار بندر الشمري","2023-04-12","22:24:00","2023-04-14","01:00:00","ابرار بندر الشمري","2023-04-14","01:13:00","ابرار الشمري",1.117361111108039,{"$nulls":3},-45030.05069444444,{"$nulls":3},0,{"$nulls":4},-45030.05069444444,{"$nulls":3},-45030.05069444444,"2023-04-15","21:37:00",1.8499999999985448,"2023-04-18","00:35:00","ابرار بندر الشمري",3.9736111111124046,9751,"Saleh Alabdan","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","تم صرف ادوية من قبل الطبيب المعالج ( ادوية سكر ) 3 اشهر ولاكن تم تسجيلها عن طريق الخطاء شهرين فقط وتم احتساب رسوم من قبل الصيدلية  وتوجهت للادارة ولاكن لم لم تتم خدمتي بشكل المطلوب وكان هناك سوء معاملة من قبل مدير العيادات مما ادى استيائي ورفع شكوى .","Medications were prescribed by the treating doctor (diabetes medications) for three months, but they were mistakenly registered for only two months. The pharmacy charged me accordingly. I approached the administration, but I was not served as requested and experienced poor treatment from the clinic manager, which led to my frustration and the filing of a complaint.",null,"Patient",{"$nulls":4},"تهاني القرني",1,{"$f":"BK21/BK22","v":{"v":0.5,"d":"50.00%"}},1,{"$nulls":3},1,{"$nulls":14},1195,30247855,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-04-30T17:03:00","تهاني عبدالله القرني","48 Hours",null,null,"تهاني القرني",6,{"$f":"CR21/CR22","v":{"v":0.6,"d":"60.00%"}},0,1,2,3,{"$f":"CR21","v":6}]
[null,20,1161,1093785,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2023-04-13T00:41:00","ابرار الشمري","More than 72 Hours","2023-04-12","23:35:00","ابرار بندر الشمري","2023-04-13","00:41:00","2023-04-13","09:30:00","ابرار بندر الشمري","2023-04-13","21:32:00","ابرار الشمري",0.8687500000014552,"2023-04-18","00:31:00","ابرار بندر الشمري",4.124305555553292,{"$nulls":3},-45034.021527777775,{"$nulls":4},-45029.89722222222,{"$nulls":3},-45029.89722222222,"2023-04-19","11:40:00",5.588888888887595,"2023-05-09","16:46:00","ابرار بندر الشمري",25.80138888888905,14370,"Dr. Omar Mohamed Ismail Osman","Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.2.Neglect","تم خروج والدتي من قسم العناية المركز الى التنويم من دون التواصل معي او ابلاغي هاتفياً ،حيث ان والدتي مصابه ( زهايمر) وتحتاج الى عناية خاصة بالاضافة الى شدة برودة الغرفة من غير توفير غطاء ثقيل . ","My mother was moved from the intensive care unit to a regular ward without any communication or notification to me by phone. My mother is suffering from Alzheimer's and requires special care, in addition to the extreme cold in the room without providing a heavy blanket.",null,"Patient",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BK19:BK21)","v":2},{"$f":"SUBTOTAL(9,BL19:BL21)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BM19:BM21)","v":1},{"$f":"SUM(BN19:BN21)","v":0},{"$f":"SUM(BO19:BO21)","v":0},1,2,{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":14},"Total",{"$f":"SUBTOTAL(9,CR19:CR21)","v":10},{"$f":"SUBTOTAL(9,CS19:CS21)","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CT19:CT21)","v":0},{"$f":"SUBTOTAL(9,CU19:CU21)","v":2},2,6,{"$f":"SUM(CT22:CW22)","v":10}]
[null,21,1162,1295664,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المواعيد","2023-04-13T11:45:00","تهاني عبدالله القرني","24 Hours","2023-04-13","11:45:00","تهاني عبدالله القرني","2023-04-13","11:45:00",{"$nulls":3},"2023-04-13","11:45:00","تهاني عبدالله القرني",0,{"$nulls":3},-45029.489583333336,{"$nulls":3},0,{"$nulls":4},-45029.489583333336,{"$nulls":3},-45029.489583333336,"2023-04-13","12:27:00",0.02916666666715173,"2023-04-13","12:27:00","تهاني عبدالله القرني",0.02916666666715173,null,null,"Management complaints","3. Institutional issues","3.1.Administrative\nPolicies and\nProcedures","3.1.9.Inadequate call center service","تم التواصل  ولم يتم الرد والتجاوب ويرغب بالتواصل","I attempted to communicate, but there was no response or engagement, and I would like to reach out again.",null,"Patient",{"$nulls":15},"ابرار الشمري",3,{"$f":"BV23/BV26","v":{"v":0.2727272727272727,"d":"27.27%"}},3,{"$nulls":3},{"$f":"BV23","v":3}]
[null,22,1163,30229970,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-04-13T11:47:00","تهاني عبدالله القرني","24 Hours","2023-04-13","11:47:00","تهاني عبدالله القرني","2023-04-13","11:47:00",{"$nulls":3},"2023-04-13","11:47:00","تهاني عبدالله القرني",0,{"$nulls":3},-45029.49097222222,{"$nulls":3},0,{"$nulls":4},-45029.49097222222,{"$nulls":3},-45029.49097222222,"2023-04-13","14:05:00",0.09583333333284827,"2023-04-13","14:05:00","تهاني عبدالله القرني",0.09583333333284827,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","يرغب بتزويده بالتقرير عن حالة المريض بانه على اكسجين موجه الى شركة الكهرباء  ","He would like to be provided with a report on the patient's condition indicating that they are on oxygen, addressed to the electricity company.",null,"Patient",{"$nulls":15},"امال القحطاني",2,{"$f":"BV24/BV26","v":{"v":0.18181818181818182,"d":"18.18%"}},1,null,null,1,{"$f":"BV24","v":2}]
[null,23,1165,30263043,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-04-13T16:33:00","تهاني عبدالله القرني","48 Hours","2023-04-13","16:33:00","تهاني عبدالله القرني","2023-04-13","16:33:00","2023-04-15","11:27:00","تهاني عبدالله القرني","2023-04-15","23:54:00","تهاني عبدالله القرني",2.306250000001455,{"$nulls":3},-45031.995833333334,{"$nulls":3},0,{"$nulls":4},-45031.995833333334,{"$nulls":3},-45031.995833333334,"2023-04-16","13:08:00",0.5513888888890506,"2023-04-17","23:48:00","تهاني عبدالله القرني",1.9958333333343035,null,null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.11.Vaccinations timing"," تم الحضور بتاريخ 13 ابريل 2023م لعيادة  الطبيب يامن وذلك لاخذ تطعيمة الستة اشهر وتم حضورنا  قبل الموعد بوقت الساعه 3:53  وبالرغم من ذلك تم استعجالي من قبل الدكتور وتم الفحص بشكل سريع ولم يعطيني فرصه للأسئلة بحجة ان غرفة التطعيمات تغلق الساعه 4:00 و عند الذهاب لغرفة التطعيم وجدت الممرضات على وشك الخروج ولم يقبلوا تطعيم ابنتي وذلك لانتهاء الدوام الساعه 4:00 مساء وتم مغادرتي دون اي فائدة ."," On13 Apr 2023 my appointment at 4:10pm  I came before the clinic at 3:53 pm with dr.yamin to take the vaccine for six months but when i went to the vaccine clinic they did not accepted me because they prepared to leave . ",null,"Patient",{"$nulls":15},"تهاني القرني",6,{"$f":"BV25/BV26","v":{"v":0.5454545454545454,"d":"54.55%"}},4,null,1,1,{"$f":"BV25","v":6}]
[null,24,1165,30263043,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2023-04-13T16:33:00","تهاني عبدالله القرني","72 Hours","2023-04-13","16:33:00","تهاني عبدالله القرني","2023-04-13","16:33:00","2023-04-15","11:27:00","تهاني عبدالله القرني","2023-04-15","23:47:00","تهاني عبدالله القرني",2.3013888888890506,"2023-04-16","21:48:00","تهاني عبدالله القرني",0.9173611111109494,{"$nulls":3},-45032.90833333333,{"$nulls":4},-45031.99097222222,{"$nulls":3},-45031.99097222222,"2023-04-17","14:44:00",1.6229166666671517,"2023-04-17","23:48:00","تهاني عبدالله القرني",2.000694444446708,4834,"Dr. Yamine Kerarma","Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.11.Vaccinations timing"," تم الحضور بتاريخ 13 ابريل 2023م لعيادة  الطبيب يامن وذلك لاخذ تطعيمة الستة اشهر وتم حضورنا  قبل الموعد بوقت الساعه 3:53  وبالرغم من ذلك تم استعجالي من قبل الدكتور وتم الفحص بشكل سريع ولم يعطيني فرصه للأسئلة بحجة ان غرفة التطعيمات تغلق الساعه 4:00 و عند الذهاب لغرفة التطعيم وجدت الممرضات على وشك الخروج ولم يقبلوا تطعيم ابنتي وذلك لانتهاء الدوام الساعه 4:00 مساء وتم مغادرتي دون اي فائدة ."," On13 Apr 2023 my appointment at 4:10pm  I came before the clinic at 3:53 pm with dr.yamin to take the vaccine for six months but when i went to the vaccine clinic they did not accepted me because they prepared to leave . ",null,"Patient",{"$nulls":15},"Total",{"$f":"SUBTOTAL(9,BV23:BV25)","v":11},{"$f":"SUBTOTAL(9,BW23:BW25)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BX23:BX25)","v":8},{"$f":"SUM(BY23:BY25)","v":0},1,2,{"$f":"SUBTOTAL(9,CB23:CB25)","v":11},{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,25,1165,30263043,"ذوي المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2023-04-13T16:58:00","تهاني عبدالله القرني","72 Hours","2023-04-13","16:33:00","تهاني عبدالله القرني","2023-04-13","16:58:00","2023-04-15","11:27:00","تهاني عبدالله القرني","2023-04-15","23:45:00","تهاني عبدالله القرني",2.282638888893416,"2023-04-16","21:47:00","تهاني عبدالله القرني",0.9180555555503815,{"$nulls":3},-45032.907638888886,{"$nulls":4},-45031.989583333336,{"$nulls":3},-45031.989583333336,"2023-04-16","13:08:00",0.5576388888875954,"2023-04-17","23:46:00","تهاني عبدالله القرني",2.000694444439432,null,null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.11.Vaccinations timing","تم التواصل مع المواعيد لحجز موعد مع الطبيب يامن لاخذ تطعيمة الستة اشهر وتم حجز الموعد  بتاريخ 13 ابريل 2023م  الساعه 4:10  مع التوضيح عدة مرات الغرض من الموعد وهو اخذ تطعيمة الستة اشهر وعند الذهاب لغرفة التطعيم وجدت الممرضات على وشك الخروج ولم يقبلوا تطعيم ابنتي وذلك لانتهاء الدوام الساعه 4:00 مساء وتم مغادرتي دون اي فائدة ..","I contacted the appointments department to book an appointment with Dr. Yamin for my daughter's six-month vaccination. The appointment was scheduled for April 13, 2023, at 4:10 PM, and I clarified several times the purpose of the appointment, which was to receive the six-month vaccination. However, when I went to the vaccination room, I found the nurses were about to leave, and they did not accept to vaccinate my daughter because their shift ended at 4:00 PM. I left without any benefit.",null,"Patient",{"$nulls":26},"ابرار الشمري",2,{"$f":"CG27/CG30","v":{"v":0.10526315789473684,"d":"10.53%"}},0,0,0,2,{"$f":"CG27","v":2}]
[null,26,1166,30161565,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-04-14T00:37:00","ابرار الشمري","24 Hours","2023-04-14","00:37:00","ابرار بندر الشمري","2023-04-14","00:37:00",{"$nulls":3},"2023-04-14","00:44:00","ابرار الشمري",0.004861111112404615,{"$nulls":3},-45030.03055555555,{"$nulls":3},0,{"$nulls":4},-45030.03055555555,{"$nulls":3},-45030.03055555555,"2023-04-14","01:15:00",0.021527777782466728,"2023-04-14","01:20:00","ابرار بندر الشمري",0.02500000000145519,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","تم طلب تحاليل واشعة  من قبل الطبيب ولم يتم المتابعه من قبل قسم الموافقات لشركة التامين","Tests and imaging were requested by the doctor, but there has been no follow-up from the approval department of the insurance company.",null,"Patient",{"$nulls":4},"CCHI",2,{"$f":"BK28/40","v":{"v":0.05,"d":"5.00%"}},{"$nulls":8},"MOH",11,{"$f":"BV28/40","v":{"v":0.275,"d":"27.50%"}},{"$nulls":8},"امال القحطاني",5,{"$f":"CG28/CG30","v":{"v":0.2631578947368421,"d":"26.32%"}},0,1,0,4,{"$f":"CG28","v":5}]
[3,27,1169,30262310,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2023-04-16T00:02:00","تهاني عبدالله القرني","More than 72 Hours","2023-04-15","22:59:00","تهاني عبدالله القرني","2023-04-16","00:02:00","2023-04-16","23:25:00","تهاني عبدالله القرني","2023-04-16","23:27:00","تهاني عبدالله القرني",0.9756944444452529,"2023-04-17","23:34:00","تهاني عبدالله القرني",1.0048611111124046,"2023-04-19","22:16:00","تهاني عبدالله القرني",1.945833333331393,"2023-05-01","09:11:00","تهاني عبدالله القرني",null,14.405555555560568,{"$nulls":3},-45032.97708333333,"2023-05-07","10:13:00",20.44861111111095,"2023-05-07","10:16:00","تهاني عبدالله القرني",20.450694444443798,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","بتاريخ 15ابريل 2023م تم الحضور لسحب دم من طفلي وتم  ادخال الابره للطفل مرتين  بدون اي نتيجة ولم يكن هنالك مختص لسحب الدم للاطفال مما ادى الى مغادرتنا وعدم رغبتنا بسحب الدم مرة اخرى . ","On April 15, 2023, I brought my child in for a blood draw, but the needle was inserted twice without any result. There was no specialist available for drawing blood from children, which led us to leave and not want to attempt the blood draw again.",null,"Patient",{"$nulls":26},"تهاني القرني",12,{"$f":"CG29/CG30","v":{"v":0.631578947368421,"d":"63.16%"}},1,3,2,6,{"$f":"CG29","v":12},{"$nulls":3},"Patient Relatives",{"$f":"CR22","v":10},{"$f":"CR29/40","v":{"v":0.25,"d":"25.00%"}}]
[null,28,1170,30262422,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-04-16T23:59:00","تهاني عبدالله القرني","24 Hours","2023-04-16","01:09:00","تهاني عبدالله القرني","2023-04-16","23:59:00","2023-05-06","10:12:00","تهاني عبدالله القرني","2023-05-06","10:12:00","تهاني عبدالله القرني",19.42569444444962,{"$nulls":3},-45052.425,{"$nulls":3},0,{"$nulls":4},-45052.425,{"$nulls":3},-45052.425,"2023-05-06","10:44:00",0.022222222221898846,"2023-05-06","10:44:00","تهاني عبدالله القرني",0.022222222221898846,4873,"DR. ORWA MOHAMED HAMICH ","Management complaints","3. Institutional issues","3.5.Staffing","3.5.2.Specialty not available"," تم طلب كشفيه ولكن لم يقم بعملها؟","A consultation was requested, but it was not conducted.",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"Total",{"$f":"SUM(CG27:CG29)","v":19},{"$f":"CH27+CH28+CH29","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CI27:CI29)","v":1},{"$f":"SUBTOTAL(9,CJ27:CJ29)","v":4},2,12,{"$f":"SUM(CI30:CL30)","v":19}]
[null,29,1171,30239877,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-04-16T02:49:00","تهاني عبدالله القرني","More than 72 Hours","2023-04-16","01:10:00","تهاني عبدالله القرني","2023-04-16","02:49:00",{"$nulls":3},"2023-04-17","00:16:00","تهاني عبدالله القرني",0.8937500000029104,{"$nulls":3},-45033.01111111111,{"$nulls":3},0,{"$nulls":4},-45033.01111111111,"2024-07-02","18:01:00","امال القحطاني",442.73958333333576,"2023-04-17","14:01:00",0.5729166666642413,{"$nulls":3},-45033.01111111111,14572,"TANIA SOHAIL ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تم الحضور الى الطوارئ بتاريخ 15 ابريل 2023م تم الفحص علىها من قبل  الدكتورة تانيا وبعد الكشف طلبت وكتبت لزوجتي سونار لاكتشاف المشكلة ولكن ابلغتني بان طبيبة السونار ليست متواجدة وانما هي للحالات  الطارئة  وعندما طلبت منها  ان تبلغها  ان تأتي رفضت ايضاً  رغم انها طلبت لزوجتي السونار بالاضافة  الى عندما تم طلب السونار  لم تبلغنا  نوعه ان كان مهبلي او لا وحين زيارتنا الى العيادات الخارجية تم ابلاغنا بانه تم كتابة بالتقرير بان هذا الحمل الرابع لزوجتي والصحيح بانه الحمل الاول لها . ","I attended the emergency department on April 15, 2023. Dr. Tania examined my wife and ordered an ultrasound to identify the issue. However, she informed me that the ultrasound doctor was not available and only sees emergency cases. When I asked her to inform the ultrasound doctor to come, she refused. Despite requesting the ultrasound for my wife, she did not inform us whether it would be an abdominal or vaginal ultrasound. Additionally, when we visited the outpatient clinic, we were informed that the report stated it was my wife's fourth pregnancy, whereas it is actually her first.",null,"Patient",{"$nulls":4},1,{"$f":"BN22","v":0},{"$f":"BO22","v":0},{"$f":"BP22","v":1},{"$nulls":7},{"$f":"BX26","v":8},{"$f":"BY26","v":0},{"$f":"BZ26","v":1},{"$f":"CA26","v":2},{"$nulls":18},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,30,1172,30121719,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-04-16T01:31:00","تهاني عبدالله القرني","More than 72 Hours","2023-04-16","01:17:00","تهاني عبدالله القرني","2023-04-16","01:31:00","2023-04-16","11:47:00","تهاني عبدالله القرني","2023-04-17","00:23:00","تهاني عبدالله القرني",0.952777777776646,"2023-04-17","23:26:00","تهاني عبدالله القرني",0.9604166666686069,"2023-04-19","10:21:00","تهاني عبدالله القرني",1.4548611111094942,"2023-05-07","10:05:00","تهاني عبدالله القرني",null,20.40416666666715,"2023-05-10","15:16:00","تهاني عبدالله القرني",23.620138888887595,"2023-04-20","14:38:00",3.59375,{"$nulls":3},-45033.01597222222,13592,"MOHAMED ALI ELAMEEN MOHAMED ","Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis","تم الحضور بتاريخ 29 مارس 2023م  الى عيادة الطبيب محمد الامين وتم طلب اشعه عادية  لابني فقط وتم تشخيصه ولكن مازال يتالم وعند حضورنا للمراجعه لم يتم عمل رنين رغم ابلاغنا له بانه لازال هنالك الم  وبعدها ذهبنا الى مستشفى اخر وتم عمل اشعه رنين وتبين انه تمزق ولم يتم ابلاغنا بان لديه تمزق من قبل الطبيب محمد . ى","On March 29, 2023, I attended the clinic of Dr. Mohammed Al-Amin, where a standard X-ray was requested for my son. He was diagnosed, but he still experienced pain. During our follow-up visit, an MRI was not performed despite our informing him that there was still pain. Afterward, we went to another hospital where an MRI was done, and it was found that he had a tear, which Dr. Mohammed did not inform us about.",null,"Patient",{"$nulls":4},{"$f":"BJ31/BK28","v":{"v":0.5,"d":"50.00%"}},{"$f":"BK31/BK28","v":{"v":0,"d":"0.00%"}},{"$f":"BL31/BK28","v":{"v":0,"d":"0.00%"}},{"$f":"BM31/BK28","v":{"v":0.5,"d":"50.00%"}},{"$nulls":7},{"$f":"BU31/BV28","v":{"v":0.7272727272727273,"d":"72.73%"}},{"$f":"BV31/BV28","v":{"v":0,"d":"0.00%"}},{"$f":"BW31/BV28","v":{"v":0.09090909090909091,"d":"9.09%"}},{"$f":"BX31/BV28","v":{"v":0.18181818181818182,"d":"18.18%"}},{"$nulls":18},{"$f":"CT22","v":0},{"$f":"CU22","v":2},{"$f":"CV22","v":2},{"$f":"CW22","v":6}]
[null,31,1175,30239282,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-04-16T23:46:00","تهاني عبدالله القرني","More than 72 Hours","2023-04-16","23:03:00","تهاني عبدالله القرني","2023-04-16","23:46:00","2023-04-19","00:27:00","تهاني عبدالله القرني","2023-04-19","00:44:00","تهاني عبدالله القرني",2.040277777778101,"2023-04-19","22:11:00","تهاني عبدالله القرني",0.8937500000029104,"2023-04-26","09:10:00","تهاني عبدالله القرني",6.457638888889051,"2023-04-27","09:39:00","تهاني عبدالله القرني",null,8.371527777781012,{"$nulls":3},-45035.03055555555,null,null,-45035.03055555555,{"$nulls":3},-45035.03055555555,14761,"Dr. Doaa Mohamed","Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.2.Neglect","بتاريخ 7 ابريل 2023م تم حضور زوجتي للولادة و تم طلب الدكتورة دعاء لكي تولد زوجتي و لكن تفاجاأت بأن الطبيبة لم تحضر وتم توليد زوجتي من قبل الطبيبة الهام  وذلك بحجة ان الدكتورة دعاء لم ترد عليهم  ولا على الطاقم الطبي بعدها لم يتم عمل الخياطه لزوجتي بعد الولادة الا بعد  قدوم د. دعاء بعد ربع ساعه من انتهاء الولاده مما ادى الى التهاب جروح زوجتي وعند مراجعة زوجتي ظهر ان الجروح من الاساس لم يتم خياطتها ويوجد التهاب واضافه إلى عدم وجود  الطبيبة دعاء الا ان تقرير زوجتي الطبي تم كتابته باسم الطبيبة دعاء وليس الطبيبة الهام . ","On April 7, 2023, my wife went in for delivery, and Dr. Dua was requested to assist in the delivery. However, I was surprised that the doctor did not show up, and my wife was delivered by Dr. Ilham instead, under the pretext that Dr. Dua did not respond to them or the medical team. After the delivery, my wife did not receive stitches until Dr. Dua arrived a quarter of an hour after the delivery, which led to an infection in my wife's wounds. Upon follow-up, it was revealed that the wounds had not been stitched properly and there was inflammation. Additionally, even though Dr. Dua was absent, my wife's medical report was written under Dr. Dua's name rather than Dr. Ilham's.",null,"Patient",{"$nulls":26},"Patient",{"$f":"CG30","v":19},{"$f":"CG33/40","v":{"v":0.475,"d":"47.50%"}},{"$nulls":8},{"$f":"CQ32/CR29","v":{"v":0,"d":"0.00%"}},{"$f":"CR32/CR29","v":{"v":0.2,"d":"20.00%"}},{"$f":"CS32/CR29","v":{"v":0.2,"d":"20.00%"}},{"$f":"CT32/CR29","v":{"v":0.6,"d":"60.00%"}}]
[null,32,1178,30246811,"مجلس الضمان الصحي","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2023-04-17T14:07:00","امال القحطاني","More than 72 Hours","2023-04-17","14:07:00","امال القحطاني","2023-04-17","14:07:00",{"$nulls":3},"2023-04-17","15:59:00","امال القحطاني",0.07777777778392192,{"$nulls":3},-45033.665972222225,{"$nulls":3},0,{"$nulls":4},-45033.665972222225,"2023-05-08","20:38:00","امال القحطاني",21.193749999998545,null,null,-45033.665972222225,{"$nulls":3},-45033.665972222225,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.3.Rough treatment","لا يوجد طاقم تمريض محترف. أخذت الحديد في 22/1/2023 والآن لدي كدمات بسبب إدخال القنية من قبل الممرضة. عندما سألتها عن ذلك، قالت إنه أمر طبيعي، لكن عندما ذهبت إلى مستشفى آخر لم يحدث لي شيء من هذا القبيل."," There is no professional nursing staff i took iron on 22/ 1/ 2023 / and now I have bruises during inserting the cannula on  by the nurse , when I ask her for that she said its normal but when I went to another hospital nothing happened like this.",null,"Patient",{"$nulls":4},"In-Patient",null,{"$f":"BK34/BK37","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"In-Patient",3,{"$f":"BV34/BV37","v":{"v":0.2727272727272727,"d":"27.27%"}}]
[null,33,1179,30045229,"مراجع","الطوارئ","الإداري","المدير المناوب","2023-04-17T22:23:00","تهاني عبدالله القرني","48 Hours","2023-04-17","22:15:00","تهاني عبدالله القرني","2023-04-17","22:23:00","2023-04-17","23:51:00","تهاني عبدالله القرني","2023-04-18","00:01:00","تهاني عبدالله القرني",0.06805555555911269,{"$nulls":3},-45034.00069444445,{"$nulls":3},0,{"$nulls":4},-45034.00069444445,{"$nulls":3},-45034.00069444445,"2023-04-18","05:54:00",0.24513888888759539,"2023-04-19","22:10:00","تهاني عبدالله القرني",1.9229166666627862,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","تم الحضور بتاريخ 17 ابريل 2023م حيث تم التوجهه الى المدير المناوب لإلغاء الكشفية لعدم رغبتي في استكمال الاجراءات وتم رفض ذلك وتم طلب و الغاء خدمات لم يتم عملها لي وهي رسوم ملاحظه ٦ ساعات و المستهلكات الطبيه و رسوم التمريض وتم رفض ذلك ايضا حيث ان المدير تعامل معي باسلوب غير لائق. ","I attended on April 17, 2023, where I approached the on-duty manager to cancel the consultation fee as I did not want to continue with the procedures. This request was denied. I also requested to cancel services that were not provided to me, including a fee for a six-hour observation, medical supplies, and nursing fees, but this was also refused. The manager treated me in an inappropriate manner.",null,"Patient",{"$nulls":4},"Out-Patient",1,{"$f":"BK35/BK37","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"Out-Patient",8,{"$f":"BV35/BV37","v":{"v":0.7272727272727273,"d":"72.73%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,34,1181,30251836,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2023-04-19T21:24:00","تهاني عبدالله القرني","More than 72 Hours","2023-04-19","21:12:00","تهاني عبدالله القرني","2023-04-19","21:24:00","2023-04-26","11:05:00","تهاني عبدالله القرني","2023-04-26","11:16:00","تهاني عبدالله القرني",6.577777777776646,"2023-04-27","09:38:00","تهاني عبدالله القرني",0.9319444444408873,{"$nulls":3},-45043.40138888889,{"$nulls":4},-45042.46944444445,{"$nulls":3},-45042.46944444445,"2023-05-02","12:01:00",6.03125,"2023-05-03","12:12:00","تهاني عبدالله القرني",7.038888888884685,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.7.Scheduling errors"," تم التواصل الساعة 1:04  يوم الاحد16 ابريل 2023م  ،لحجز موعد جلدية مع الدكتورة حنان المتوكل، ابلغت انها باجازة وستعود  يوم الاربعاء 19ابريل 2023م  واقرب موعد الساعة 8 ونص في 19 ابريل 2023م ، تم حجز الموعد وتم الحضور  للعيادة وفوجئت بموظفة الاستقبال تقول لي انه لا يوجد حجز وان الدكتورة انتهى عقدها مع المستشفى. ","I contacted at 1:04 PM on Sunday, April 16, 2023, to book a dermatology appointment with Dr. Hanan Al-Mutawakel. I was informed that she was on leave and would return on Wednesday, April 19, 2023, with the earliest appointment available at 8:30 AM on that day. The appointment was booked, and when I arrived at the clinic, I was surprised to hear the receptionist say that there was no reservation and that the doctor's contract with the hospital had ended.",null,"Patient",{"$nulls":4},"ER",1,{"$f":"BK36/BK37","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"ER",0,{"$f":"BV36/BV37","v":{"v":0,"d":"0.00%"}},{"$nulls":8},{"$f":"CI30","v":1},{"$f":"CJ30","v":4},{"$f":"CK30","v":2},{"$f":"CL30","v":12},{"$nulls":7},"In-Patient",2,{"$f":"CR36/CR39","v":{"v":0.2,"d":"20.00%"}}]
[null,35,1183,30186906,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-04-20T06:15:00","تهاني عبدالله القرني","More than 72 Hours","2023-04-19","23:14:00","تهاني عبدالله القرني","2023-04-20","06:15:00","2023-04-26","11:06:00","تهاني عبدالله القرني","2023-04-26","11:23:00","تهاني عبدالله القرني",6.213888888894871,"2023-04-27","09:37:00","تهاني عبدالله القرني",0.9263888888817746,{"$nulls":3},-45043.40069444444,{"$nulls":4},-45042.47430555556,{"$nulls":3},-45042.47430555556,"2023-04-27","12:08:00",1.03125,"2023-05-04","11:02:00","تهاني عبدالله القرني",7.985416666662786,4861,"Dr. Sahar Abdelfattah Dorgham","Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.2.Neglect","تم الحضور الى عيادة الطبيبه سحر لتركيب شريحة منع حمل ولكن تم تركيب الشريحة  في مكان خاطئ مما تسبب في تشوه وخروج طرفها وتم التوجهه لااكثر من مستشفى وكل الاطباء اجمعو بان مكانها خطاء بما في ذلك  الطبيب احمد عبدالكريم وتمت ازالتها وتم تركيب شريحه اخرى  مما ادى الى دفع مبلغ اخر للدكتور مبلغ للكشفيه ومبلغ للشريحه ومبلغ للتركيب مره اخرى . ","I attended Dr. Sahar's clinic to have a contraceptive implant inserted, but the implant was placed in the wrong location, which caused it to become disfigured and protrude. I went to several hospitals, and all the doctors, including Dr. Ahmed Abdul Karim, confirmed that it was incorrectly positioned. The implant was removed, and another one was inserted, which resulted in paying additional amounts for the doctor's consultation, the implant itself, and the insertion again.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK34+BK35+BK36","v":2},{"$f":"SUM(BL34:BL36)","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"BV34+BV35+BV36","v":11},{"$f":"SUM(BW34:BW36)","v":{"v":1,"d":"100%"}},{"$nulls":8},{"$f":"CF36/CG33","v":{"v":0.05263157894736842,"d":"5.26%"}},{"$f":"CG36/CG33","v":{"v":0.21052631578947367,"d":"21.05%"}},{"$f":"CH36/CG33","v":{"v":0.10526315789473684,"d":"10.53%"}},{"$f":"CI36/CG33","v":{"v":0.631578947368421,"d":"63.16%"}},{"$nulls":7},"Out-Patient",5,{"$f":"CR37/CR39","v":{"v":0.5,"d":"50.00%"}}]
[4,36,1185,30166404,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-04-26T11:22:00","تهاني عبدالله القرني","48 Hours","2023-04-26","11:05:00","تهاني عبدالله القرني","2023-04-26","11:22:00","2023-04-29","09:51:00","تهاني عبدالله القرني","2023-04-29","09:51:00","تهاني عبدالله القرني",2.936805555553292,{"$nulls":3},-45045.410416666666,{"$nulls":3},0,{"$nulls":4},-45045.410416666666,"2023-04-30","13:47:00","تهاني عبدالله القرني",1.163888888891961,null,null,-45045.410416666666,{"$nulls":3},-45045.410416666666,null,"DR.SAMI ESAM SAEED MOHAMMED","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","بتاريخ 26 ابريل 2023م  تم الحضور الى قسم الطوارئ اعاني من  الم كبير في الحلق ص وتم انتظاري لمدة 40 دقيقه حتى جاء الطبيب وتم الفحص علي من قبل الطبيب سامي  وتبين لدي فيروس حسب كلام الطبيب واخبرت الطبيب باني اخذت خافض حراره وكنت تعبان جدا ورفض يعطيني عذر طبي للعمل وذكر بشكل غريب امام المدير المناوب القرني(ماتحتاج عذر درجة حرارتك طبيعية وانا عندي الم بظهري وشوفني مداوم) ","On April 26, 2023, I attended the emergency department suffering from severe pain in my throat. I waited for 40 minutes until Dr. Sami came and examined me. According to the doctor, I had a virus. I informed him that I had taken a fever reducer and I was feeling very unwell, but he refused to provide me with a medical excuse for work. He made a strange comment in front of the on-duty manager, saying, \"You don't need an excuse; your temperature is normal, and I have back pain, but I’m still working.\"",null,"Patient",{"$nulls":4},"Medical",null,{"$f":"BK38/BK41","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Medical",3,{"$f":"BV38/BV41","v":{"v":0.2727272727272727,"d":"27.27%"}},{"$nulls":19},"ER",3,{"$f":"CR38/CR39","v":{"v":0.3,"d":"30.00%"}}]
[null,37,1187,30009507,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العمود الفقري","2023-04-27T14:29:00","تهاني عبدالله القرني","More than 72 Hours","2023-04-27","13:54:00","تهاني عبدالله القرني","2023-04-27","14:29:00","2023-04-29","09:51:00","تهاني عبدالله القرني","2023-04-30","13:50:00","تهاني عبدالله القرني",2.9729166666656965,"2023-05-03","12:19:00","تهاني عبدالله القرني",2.936805555553292,"2023-05-04","10:38:00","تهاني عبدالله القرني",0.929861111115315,{"$nulls":4},-45046.57638888889,"2023-05-06","11:26:00","تهاني عبدالله القرني",5.900000000001455,null,null,-45046.57638888889,{"$nulls":3},-45046.57638888889,90130,"Dr. Osama Alrhaili","Management complaints","4. Accessibility","4.1.Access","4.1.4.Appointment delay","تم الحضور لموعدي  بتاريخ 27 ابريل 2023م  حيث تم التأخرعن دخولي الموعد لأكثر من نصف ساعة، دون أي تبليغ عن سبب التاخير مع العلم عدم القدرة على الانتظار لوقت طويل وذلك لالم الظهر الذي أتيت لعلاجه  مما ادى الى استيائي والغاء الكشف . ","I attended my appointment on April 27, 2023, where I was delayed for more than half an hour without any notification regarding the reason for the delay. I was unable to wait for a long time due to my back pain, for which I came for treatment, which led to my frustration and the cancellation of the consultation.",null,"Patient",{"$nulls":4},"Admin",1,{"$f":"BK39/BK41","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"Admin",8,{"$f":"BV39/BV41","v":{"v":0.7272727272727273,"d":"72.73%"}},{"$nulls":8},"In-Patient",2,{"$f":"CG39/CG42","v":{"v":0.10526315789473684,"d":"10.53%"}},{"$nulls":8},"Total",{"$f":"CR36+CR37+CR38","v":10},{"$f":"SUM(CS36:CS38)","v":{"v":1,"d":"100%"}}]
[null,38,1188,30224676,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-04-27T18:06:00","امال القحطاني","24 Hours","2023-04-27","18:06:00","امال القحطاني","2023-04-27","18:06:00",{"$nulls":3},"2023-04-27","18:06:00","امال القحطاني",0,{"$nulls":3},-45043.754166666666,{"$nulls":3},0,{"$nulls":4},-45043.754166666666,{"$nulls":3},-45043.754166666666,"2023-04-27","18:26:00",0.013888888890505768,"2023-04-27","18:26:00","تهاني عبدالله القرني",0.013888888890505768,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تأخير في تسليم التقارير ","Delay in delivering the reports.",null,"Patient",{"$nulls":4},"Nursing",1,{"$f":"BK40/BK41","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"Nursing",0,{"$f":"BV40/BV41","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Out-Patient",12,{"$f":"CG40/CG42","v":{"v":0.631578947368421,"d":"63.16%"}},{"$nulls":8},"Medical",7,{"$f":"CR40/CR44","v":{"v":0.7,"d":"70.00%"}}]
[null,39,1190,1782189,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-04-29T10:12:00","تهاني عبدالله القرني","72 Hours","2023-04-29","09:23:00","تهاني عبدالله القرني","2023-04-29","10:12:00","2023-04-30","09:35:00","تهاني عبدالله القرني","2023-04-30","13:58:00","تهاني عبدالله القرني",1.1569444444394321,"2023-05-01","08:51:00","تهاني عبدالله القرني",0.7868055555591127,{"$nulls":3},-45047.36875,{"$nulls":4},-45046.58194444444,{"$nulls":3},-45046.58194444444,"2023-05-03","12:35:00",2.9423611111124046,"2023-05-03","12:35:00","تهاني عبدالله القرني",2.9423611111124046,2892,"Dr. Mahmoud Elamin Abuganaya","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم الحضور الى عيادة الطبيب بتاريخ 27 ابريل 2023م  حيث ان  موعدي الساعة الثامنة والنصف مساءآ وكنت بحالة مرضية شديدة وقد تم إدخالي عيادة الطبيب من قبل الممرضة الساعة التاسعة وبعد دخولي العيادة اشتكيت للطبيب بخصوص التأخر في معالجته ولكنه أصر أنه لا يوجد تأخير من طرفه وأنه غير مسؤول عن المواعيد وإنما مسؤول عن معالجة المريض بعد دخوله العيادة وكان أسلوبه في التعامل معي غير مهني  ودخلنا في جدال شديد وقد أخبرته بعد معالجتي أنني سأتقدم بشكوى بحقه لدى المعنيين في المستشفى وكان غير مهتم . ","I attended the doctor's clinic on April 27, 2023, with my appointment scheduled for 8:30 PM. I was in a serious condition and was brought into the doctor's office by the nurse at 9 PM. After entering the office, I complained to the doctor about the delay in his treatment, but he insisted that there was no delay on his part and that he was not responsible for the appointments, only for treating the patient once they entered the clinic. His manner of dealing with me was unprofessional, and we got into a heated argument. After my treatment, I informed him that I would file a complaint against him with the hospital authorities, and he seemed unconcerned.\n\n",null,"Patient",{"$nulls":4},"Total",{"$f":"BK38+BK39+BK40","v":2},{"$f":"BL38+BL39++BL40","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"BV38+BV39+BV40","v":11},{"$f":"BW38+BW39++BW40","v":{"v":1,"d":"100%"}},{"$nulls":8},"ER",5,{"$f":"CG41/CG42","v":{"v":0.2631578947368421,"d":"26.32%"}},{"$nulls":8},"Admin",1,{"$f":"CR41/CR44","v":{"v":0.1,"d":"10.00%"}}]
[null,40,1195,30247855,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-04-30T17:03:00","تهاني عبدالله القرني","48 Hours","2023-04-30","15:34:00","تهاني عبدالله القرني","2023-04-30","17:03:00","2023-05-01","09:14:00","تهاني عبدالله القرني","2023-05-01","09:15:00","تهاني عبدالله القرني",0.6749999999956344,{"$nulls":3},-45047.385416666664,{"$nulls":3},0,{"$nulls":4},-45047.385416666664,{"$nulls":3},-45047.385416666664,"2023-05-01","15:47:00",0.27222222222189885,"2023-05-02","14:39:00","ابرار بندر الشمري",1.2250000000058208,null,null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.2.Dispensing errors","تم التوجهه الى الصيديلة شباك رقم 11  بتاريخ 29 ابريل 2023م  حيث تم صرف دواء مختلف تماماً عن ماوصفه الطبيب حيث وصفت طبيبة النساء والولادة حبوب منع حمل سيرازيت وقام الصيدلاني بصرف دواء زيرتازين مضاد للحساسية. تم ارفاق صورة الدواء","I went to the pharmacy window number 11 on April 29, 2023, where a medication completely different from what the doctor prescribed was dispensed. The obstetrician prescribed Cerazette contraceptive pills, but the pharmacist dispensed Zertazin, an allergy medication. A photo of the medication has been attached.",null,"Patient",{"$nulls":26},"Total",{"$f":"CG39+CG40+CG41","v":19},{"$f":"SUM(CH39:CH41)","v":{"v":1,"d":"100%"}},{"$nulls":8},"Nursing ",2,{"$f":"CR42/CR44","v":{"v":0.2,"d":"20.00%"}}]
[{"$nulls":83},"Medical",13,{"$f":"CG43/CG47","v":{"v":0.6842105263157895,"d":"68.42%"}},{"$nulls":8},"Support Services ",0,{"$f":"CR43/CR44","v":{"v":0,"d":"0.00%"}}]
[{"$nulls":83},"Admin",3,{"$f":"CG44/CG47","v":{"v":0.15789473684210525,"d":"15.79%"}},{"$nulls":8},"Total",{"$f":"CR40+CR41+CR42+CR43","v":10},{"$f":"CS40+CS41+CS42+CS43","v":{"v":1,"d":"100%"}}]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average",{"$nulls":12},"Total Complaints",{"$f":"B56","v":40},{"$nulls":26},"Nursing ",2,{"$f":"CG45/CG47","v":{"v":0.10526315789473684,"d":"10.53%"}}]
[{"$nulls":4},"MOH",11,{"$f":"F46/F50","v":{"v":0.275,"d":"27.50%"}},null,"Medical",null,null,"ابرار الشمري",6,{"$f":"M46/M52","v":{"v":0.15,"d":"15.00%"}},3,null,null,3,{"$f":"O47+P47+Q47+R47","v":{"v":1,"d":"100.00%"}},null,"ابرار الشمري",3,{"$f":"V46/Z49","v":{"v":0.075,"d":"7.50%"}},3,{"$f":"X46/Z49","v":{"v":0.075,"d":"7.50%"}},{"$f":"X46+V46","v":6},{"$nulls":5},5,{"$nulls":3},"ابرار الشمري",{"$nulls":4},"أطباء الطوارئ",5,{"$f":"AVERAGE(AR46:AX46)","v":{"v":0.9425,"d":"0.94"}},1.14,0.22,0.56,1.85,"Closed",{"$nulls":7},"Satisfaction Table",{"$nulls":27},"Support Services ",1,{"$f":"CG46/CG47","v":{"v":0.05263157894736842,"d":"5.26%"}}]
[{"$nulls":4},"CCHI",2,{"$f":"F47/F50","v":{"v":0.05,"d":"5.00%"}},null,"أطباء الطوارئ",5,null,"Percentage",null,null,{"$f":"O46/M46","v":{"v":0.5,"d":"50.00%"}},{"$f":"P46/M46","v":{"v":0,"d":"0.00%"}},{"$f":"Q46/M46","v":{"v":0,"d":"0.00%"}},{"$f":"R46/M46","v":{"v":0.5,"d":"50.00%"}},null,null,"امال القحطاني",5,{"$f":"V47/Z49","v":{"v":0.125,"d":"12.50%"}},4,{"$f":"X47/Z49","v":{"v":0.1,"d":"10.00%"}},{"$f":"V47+X47","v":9},{"$nulls":9},"امال القحطاني",{"$nulls":4},"تنويم النساء والولادة",2,{"$f":"AVERAGE(AR47:AX47)","v":0.05},0.05,"Closed",{"$nulls":10},"Total Responces",{"$nulls":27},"Total",{"$f":"CG43+CG44+CG45+CG46","v":19},{"$f":"CH43+CH44+CH45+CH46","v":{"v":1,"d":"100%"}}]
["Week 1",7,null,null,"Patients",18,{"$f":"F48/F50","v":{"v":0.45,"d":"45.00%"}},null,"تنويم النساء والولادة",2,null,"امال القحطاني",9,{"$f":"M48/M52","v":{"v":0.225,"d":"22.50%"}},1,1,null,7,{"$f":"O49+P49+Q49+R49","v":{"v":1,"d":"100.00%"}},null,"تهاني القرني",17,{"$f":"V48/Z49","v":{"v":0.425,"d":"42.50%"}},8,{"$f":"X48/Z49","v":{"v":0.2,"d":"20.00%"}},{"$f":"V48+X48","v":25},{"$nulls":8},5,"تهاني القرني",{"$nulls":4},"عيادات الأطفال",1,{"$f":"AVERAGE(AR48:AX48)","v":{"v":1.6,"d":"1.60"}},1.6,{"$nulls":11},"Escalated Without Response"]
["Week 2",19,null,null,"Patient relatives",9,{"$f":"F49/F50","v":{"v":0.225,"d":"22.50%"}},null,"عيادات الأطفال",1,null,"Percentage",null,null,{"$f":"O48/M48","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"P48/M48","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"Q48/M48","v":{"v":0,"d":"0.00%"}},{"$f":"R48/M48","v":{"v":0.7777777777777778,"d":"77.78%"}},null,null,"Total",{"$f":"SUM(V46:V48)","v":25},{"$f":"W46+W47+W48","v":{"v":0.625,"d":"62.50%"}},{"$f":"X46+X47+X48","v":15},{"$f":"Y46+Y47+Y48","v":{"v":0.375,"d":"37.50%"}},{"$f":"Z46+Z47+Z48","v":40},{"$nulls":14},"عيادات الباطنية",2,{"$f":"AVERAGE(AR49:AX49)","v":{"v":0.405,"d":"0.41"}},0.76,0.05,{"$nulls":10},"Closed Without Response"]
["Week 3",9,null,null,"Total",{"$f":"F46+F47+F48+F49","v":40},{"$f":"G46+G47+G48+G49","v":{"v":1,"d":"100.00%"}},null,"عيادات الباطنية",2,null,"تهاني عبدالله القرني",25,{"$f":"M50/M52","v":{"v":0.625,"d":"62.50%"}},6,4,5,10,{"$f":"O51+P51+Q51+R51","v":{"v":1,"d":"100.00%"}},{"$nulls":6},{"$f":"Y49+W49","v":{"v":1,"d":"100.00%"}},{"$nulls":14},"عيادات العيون",1,"Closed","Closed",{"$nulls":11},"Satisfied"]
["Week 4",5,null,null,"In-Patient",7,{"$f":"F51/F54","v":{"v":0.175,"d":"17.50%"}},null,"عيادات العيون",1,null,"Percentage",null,null,{"$f":"O50/M50","v":{"v":0.24,"d":"24.00%"}},{"$f":"P50/M50","v":{"v":0.16,"d":"16.00%"}},{"$f":"Q50/M50","v":{"v":0.2,"d":"20.00%"}},{"$f":"R50/M50","v":{"v":0.4,"d":"40.00%"}},{"$nulls":22},"عيادات النساء والولادة",2,1.01,1.01,"Escalated",{"$nulls":10},"Neutral"]
["Total",{"$f":"SUM(B48:B51)","v":40},null,null,"Out-Patient",26,{"$f":"F52/F54","v":{"v":0.65,"d":"65.00%"}},null,"عيادات النساء والولادة",2,null,"Total",{"$f":"M46+M48+M50","v":40},{"$f":"N46+N48+N50","v":{"v":1,"d":"100.00%"}},{"$f":"O46+O48+O50","v":10},{"$f":"P46+P48+P50","v":5},5,{"$f":"R46+R48+R50","v":20},{"$f":"O53+P53+Q53+R53","v":{"v":1,"d":"100.00%"}},{"$nulls":12},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات جراحة الأنف وأذن وحنجرة",1,2.93,2.93,{"$nulls":11},"Dissatisfied"]
[{"$nulls":4},"ER",7,{"$f":"F53/F54","v":{"v":0.175,"d":"17.50%"}},null,"عيادات جراحة الأنف وأذن وحنجرة",1,{"$nulls":4},{"$f":"O52/M52","v":{"v":0.25,"d":"25.00%"}},{"$f":"P52/M52","v":{"v":0.125,"d":"12.50%"}},{"$f":"Q52/M52","v":{"v":0.125,"d":"12.50%"}},{"$f":"R52/M52","v":{"v":0.5,"d":"50.00%"}},{"$nulls":13},14,{"$nulls":3},"ابرار الشمري",{"$nulls":4},"عيادات جراحة العظام",3,3.58,"Closed","Closed",3.58,{"$nulls":9},"No Response"]
["1st Half",26,null,null,"Total",{"$f":"F51+F52+F53","v":40},{"$f":"G51+G52+G53","v":{"v":1,"d":"100.00%"}},null,"عيادات جراحة العظام",3,{"$nulls":24},9,"امال القحطاني",{"$nulls":4},"عيادات جراحة العمود الفقري",1,"Closed","Closed",{"$nulls":11},"Satisfaction Rate",{"$f":"(BE50/BE47)*100","v":{"$error":"#DIV/0!"}}]
["2nd Half",14,null,null,"Medical",22,{"$f":"F55/F59","v":{"v":0.55,"d":"55.00%"}},null,"عيادات جراحة العمود الفقري",1,{"$nulls":23},1,4,"تهاني القرني",{"$nulls":4},"قسم الصيدلية",2,{"v":15.825000000000001,"d":"15.83"},31.39,0.26,{"$nulls":10},"Response Rate",{"$f":"BE47/BE45","v":0}]
["Total",{"$f":"B54+B55","v":40},null,null,"Admin",13,{"$f":"F56/F59","v":{"v":0.325,"d":"32.50%"}},null,"قسم الصيدلية",2,{"$nulls":30},"قسم المختبر",1,20.43,20.43]
[{"$nulls":4},"Nursing",4,{"$f":"F57/F59","v":{"v":0.1,"d":"10.00%"}},null,"قسم المختبر",1,{"$nulls":30},"وحدة العناية المركزة",1,5.58,5.58]
[{"$nulls":4},"Support Services",1,{"$f":"F58/F59","v":{"v":0.025,"d":"2.50%"}},null,"وحدة العناية المركزة",1,{"$nulls":30},"Total",{"$f":"SUM(AP46:AP57)","v":22},{"$nulls":13},"The Rightful Side"]
[{"$nulls":4},"Total",{"$f":"F55+F56+F57+F58","v":40},{"$f":"G55+G56+G57+G58","v":{"v":1,"d":"100.00%"}},null,"Total",{"$f":"SUM(J47:J58)","v":22},{"$nulls":21},"Total Escalated",{"$f":"AF46","v":5},{"$nulls":22},"Hospital Right",null,{"$f":"BE59/BE61","v":{"$error":"#DIV/0!"}}]
[{"$nulls":31},"Total Closed",{"$f":"AF53","v":14},{"$nulls":7},"Non-Medical",null,"Average",{"$nulls":12},"Patient Right",null,{"$f":"BE60/BE61","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"Non-Medical",{"$nulls":31},"استقبال الطوارئ",1,{"$f":"AVERAGE(AR61:AW61)","v":0.92},0.92,{"$nulls":11},"Total",{"$f":"BE60+BE59","v":0},{"$f":"BF59+BF60","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"استقبال الطوارئ",1,{"$nulls":21},"Reason For Escalation","Number","Percentage",{"$nulls":6},"استقبال العيادات الخارجية",2,{"$f":"AVERAGE(AR62:AW62)","v":{"v":0.9325,"d":"0.93"}},0.025,1.84]
[{"$nulls":8},"استقبال العيادات الخارجية",2,{"$nulls":21},"عدم رضى المريض",null,{"$f":"AG63/AG66","v":{"$error":"#VALUE!"}},{"$nulls":6},"المدير المناوب",1,{"$f":"AVERAGE(AR63:AW63)","v":0.23},0.23]
[{"$nulls":8},"المدير المناوب",1,{"$nulls":21},"تأخير الرد من قبل القسم",5,{"$f":"AG64/AG66","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم التقارير الطبية",3,{"$f":"AVERAGE(AR64:AW64)","v":{"v":0.7566666666666667,"d":"0.76"}},2.1,0.09,0.08]
[{"$nulls":8},"قسم التقارير الطبية",3,{"$nulls":21},"سبب آخر",null,{"$f":"AG65/AG66","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم المالية",1,{"$f":"AVERAGE(AR65:AW65)","v":0.05},0.05]
[{"$nulls":8},"قسم المالية",1,{"$nulls":21},"Total ",{"$f":"AG63+AG64+AF65","v":{"$error":"#VALUE!"}},{"$f":"AH63+AH65+AH64","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم المواعيد",4,{"$f":"AVERAGE(AR66:BB66)","v":{"v":1.8325,"d":"1.83"}},0.76,0.01,0.55,6.01]
[{"$nulls":8},"قسم المواعيد",4,{"$nulls":30},"قسم الموافقات الطبية",1,{"$f":"AVERAGE(AR67:AW67)","v":0.01},0.01]
[{"$nulls":8},"قسم الموافقات الطبية",1,{"$nulls":30},"Total",{"$f":"SUM(AP61:AP67)","v":13}]
[{"$nulls":8},"Total",{"$f":"SUM(J62:J68)","v":13}]
[{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":8},"Nursing",{"$nulls":31},"تمريض العيادات الخارجية",1,"Closed","Closed"]
[{"$nulls":8},"تمريض العيادات الخارجية",1,{"$nulls":30},"تمريض تنويم الباطنية",1,"Closed","Closed"]
[{"$nulls":8},"تمريض تنويم الباطنية",1,{"$nulls":30},"تمريض غرفة التطعيمات",1,{"$f":"AVERAGE(AR73:AT73)","v":0.54},0.54]
[{"$nulls":8},"تمريض غرفة التطعيمات",1,{"$nulls":30},"تمريض وحدة العناية المركزة",1,"Closed","Closed"]
[{"$nulls":8},"تمريض وحدة العناية المركزة",1,{"$nulls":30},"Total",{"$f":"SUM(AP71:AP75)","v":4}]
[{"$nulls":8},"Total",{"$f":"SUM(J72:J75)","v":4}]
[]
[{"$nulls":8},"Support Services"]
[{"$nulls":8},"قسم النظافة",1,{"$nulls":30},"Support Services",null,"Average"]
[{"$nulls":8},"Total",{"$f":"SUM(J79)","v":1},{"$nulls":30},"قسم النظافة",1,{"$f":"AVERAGE(AR79:AT79)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":40},"Total",{"$f":"SUM(AP80)","v":1}]
[{"$nulls":8},"Total",{"$f":"J59+K82+J76+J69+J80","v":40}]
[]
[]
[]
[]
[{"$nulls":40},"Total",{"$f":"AP58+AP68+AP75+AP81","v":40}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,1197,30264685,"ذوي المراجع","التنويم","الخدمات المساندة","قسم المطبخ","2023-05-01T12:57:00","تهاني عبدالله القرني","More than 72 Hours","2023-05-03","12:27:00","تهاني عبدالله القرني","2023-05-01","12:28:00","2023-05-03","12:25:00","تهاني عبدالله القرني","2023-05-03","12:27:00","تهاني عبدالله القرني",{"$f":"(U3+T3)-(P3+O3)","v":1.9993055555605679},"2023-05-04","10:33:00","تهاني عبدالله القرني",{"$f":"(Y3+X3)-(U3+T3)","v":0.9208333333299379},"2023-05-04","15:55:00","تهاني عبدالله القرني",{"$f":"(AC3+AB3)-(Y3+X3)","v":0.22361111111240461},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45049.51875},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45049.51875},"2023-05-06","13:00:00",{"$f":"(AP3+AO3)-(U3+T3)","v":3.022916666661331},"2023-05-07","10:04:00","تهاني عبدالله القرني",{"$f":"(AS3+AR3)-(U3+T3)","v":3.9006944444408873},null,null,"Management complaints","3. Institutional issues","3.2.Environment","3.2.4.Poor Food service","غرفة رقم 5122 بتاريخ 1 مايو 2023م  الناخير في تقديم الطعام الخاص للمريض..وترك المريضه بدون وجبه ساعات\nطويله وهي تتناول ادويه مضاده قويه بالاضافة الى  لم يتم تقديم الطعام المحدد من قبل الطبيب للمريضة .","In room 5122 on May 1, 2023, there was a delay in providing the patient's food, leaving the patient without a meal for long hours while she was taking strong medications. Additionally, the food specified by the doctor was not provided to the patient.",null,"Patient",{"$nulls":4},1220,1457680,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم المالية","2023-05-07T16:08:00","امال القحطاني","24 Hours",null,null,1202,30009638,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-05-01T18:12:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1199,30043661,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-05-01T19:26:00","امال القحطاني","More than 72 Hours",null,null,1197,30264685,"ذوي المراجع","التنويم","الخدمات المساندة","قسم المطبخ","2023-05-01T12:57:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,2,1198,30156237,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-05-02T00:31:00","امال القحطاني","More than 72 Hours","2023-05-01","17:27:00","امال القحطاني","2023-05-02","00:31:00","2023-05-04","06:37:00","امال القحطاني","2023-05-02","00:31:00","امال القحطاني",0,{"$nulls":3},-45048.021527777775,{"$nulls":3},0,{"$nulls":4},-45048.021527777775,"2023-06-07","13:04:00","امال القحطاني",36.52291666666861,null,null,-45048.021527777775,{"$nulls":3},-45048.021527777775,15397,"Dr. Marfa Hanna Salloum","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care"," عدم متابعة اجراءات التمريض من تركيب ابرة وريدية (كانيولا). حيث تم تركيبها بشكل خاطى ولم تعمل وانا اعرف\nذلك لاني كنت ممرض، وتم بعدها تركيب كانيولا اخرى باليد الاخرى وكانت فاشلة.. وكانت الدكتورة المسؤولة\nتنفي وهمها الوحيد التهرب من المسؤولية والاتفاق مع الممرضات انه سوف احميكم....كانت تعتقد انني لا افهم\nالانجليزية. ولم يستطيعو اخذ عينة دم وكتبو انه انا رافض ذلك...للاسف\nماهي النتيجة التي تبحث عنها\n مراعاة االله في العمل واعتبار المريض اخ او ابن، وليس فقط رقم تريد رميه على غيرك.","There was a lack of follow-up on the nursing procedures for inserting a venous catheter (cannula). It was inserted incorrectly and did not work, which I know because I used to be a nurse. After that, another cannula was inserted in the other hand, which also failed. The responsible doctor was only concerned with evading responsibility and colluding with the nurses that she would protect them. She thought I did not understand English. They were unable to draw blood and wrote that I refused to do so. Unfortunately, what I seek is for there to be consideration for God in their work, treating the patient as a brother or a child, not just a number to be passed off to someone else.",null,"Patient",{"$nulls":4},1221,1457680,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-05-07T16:47:00","امال القحطاني","24 Hours",null,null,1207,30263986,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-05-03T15:27:00","امال القحطاني","24 Hours",null,null,1208,30257441,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-05-03T15:54:00","ابرار الشمري","More than 72 Hours",null,null,1198,30156237,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-05-02T00:31:00","امال القحطاني","More than 72 Hours"]
[null,3,1199,30043661,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-05-01T19:26:00","امال القحطاني","More than 72 Hours","2023-05-01","19:18:00","امال القحطاني","2023-05-01","19:26:00","2023-05-04","18:39:00","امال القحطاني","2023-05-01","19:26:00","امال القحطاني",0,{"$nulls":3},-45047.80972222222,{"$nulls":3},0,{"$nulls":4},-45047.80972222222,"2023-05-28","17:04:00","ابرار بندر الشمري",26.901388888887595,null,null,-45047.80972222222,"2023-05-28","17:04:00","ابرار بندر الشمري",26.901388888887595,6884,"Dr. Majidah Malak","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.3.Rough treatment","اسلوب سيئ وتعامل جدا سيئ ورفع صوت معلومة تجدها بصعوبه وايضا تذمر ع طلب الاجازه المرضيه\nماهي النتيجة التي تبحث عنها\n اعتذار وتعامل جيد بين مريض وطبيب كالمعتاد والمتوقع من كل مستشفيات","Poor attitude and very bad treatment, raised voices, and information that is difficult to find, along with complaints about requesting a medical leave.\n\nWhat I seek is an apology and good treatment between patient and doctor, as is usual and expected in all hospitals.",null,"Patient",{"$nulls":4},1254,30038898,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-05-14T21:00:00","امال القحطاني","24 Hours",null,null,1211,1220929,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-05-04T11:17:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1208,30257441,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-05-03T15:54:00","ابرار الشمري","More than 72 Hours",null,null,1213,66789765,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2023-05-06T10:14:00","تهاني عبدالله القرني","24 Hours"]
[null,4,1202,30009638,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-05-01T18:12:00","تهاني عبدالله القرني","More than 72 Hours","2023-05-02","18:23:00","تهاني عبدالله القرني","2023-05-01","18:12:00",{"$nulls":3},"2023-05-02","18:23:00","تهاني عبدالله القرني",1.007638888891961,"2023-05-03","12:17:00","تهاني عبدالله القرني",0.7458333333343035,"2023-05-04","15:43:00","تهاني عبدالله القرني",1.1430555555562023,"2023-05-07","22:05:00","تهاني عبدالله القرني",null,5.154166666667152,{"$nulls":3},-45048.76597222222,"2023-05-08","14:25:00",5.834722222221899,"2023-05-08","14:25:00","تهاني عبدالله القرني",5.834722222221899,2196,"Dr. Ahmed Almfarreh Al Qarni","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","بتاريخ 20 مارس 2022م تم عمل عملية تعديل انحرف لدى الطبيب احمد وتم مراجعه الطبيب عدة مرات ولكن لم يتم تحسن الانحراف خلال عام كامل وساءت حالتي مع الم شديد ادى الى عدم القدرة على المشي لمسافات طويلة وبعد الكشف خارج المستشفى تم ابلاغي بعمل عملية اخرى ","On March 20, 2022, I underwent a corrective surgery for a deviation with Dr. Ahmed. I visited the doctor several times, but there was no improvement in the deviation over a whole year, and my condition worsened with severe pain that prevented me from walking long distances. After an examination outside the hospital, I was informed that another surgery was needed.",null,"Patient",{"$nulls":15},1215,30045229,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2023-05-06T17:06:00","امال القحطاني","24 Hours",null,null,1226,30234198,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2023-05-08T18:06:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1214,1339136,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-05-06T21:00:00","ابرار الشمري","More than 72 Hours"]
[null,5,1207,30263986,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-05-03T15:27:00","امال القحطاني","24 Hours","2023-05-03","15:27:00","امال القحطاني","2023-05-03","15:27:00",{"$nulls":3},"2023-05-03","15:27:00","امال القحطاني",0,{"$nulls":3},-45049.64375,{"$nulls":3},0,{"$nulls":4},-45049.64375,{"$nulls":3},-45049.64375,"2023-05-03","15:53:00",0.018055555556202307,"2023-05-03","15:53:00","ابرار بندر الشمري",0.018055555556202307,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تم رفع اجازة  مرضية من قبل الطبيب 10 ايام ولم يتم رفع الا خمس ايام فقط عن طريق منصة صحتي .","A medical leave of absence for 10 days was submitted by the doctor, but only 5 days were processed through the Seha platform.",null,"Patient",{"$nulls":15},1217,30184137,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2023-05-06T19:26:00","ابرار الشمري","24 Hours",null,null,1227,20210939,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2023-05-09T20:42:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1219,30224747,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-05-07T14:55:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,6,1208,30257441,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-05-03T15:54:00","ابرار الشمري","More than 72 Hours","2023-05-03","17:28:00","ابرار الشمري","2023-05-03","17:28:00",{"$nulls":3},"2023-05-03","17:54:00","امال القحطاني",0.018055555556202307,"2023-05-04","17:56:00",null,1.0013888888861402,{"$nulls":3},-45050.74722222222,{"$nulls":4},-45049.745833333334,{"$nulls":3},-45049.745833333334,"2023-05-06","14:24:00",2.8541666666642413,"2023-06-06","09:51:00","امال القحطاني",33.66458333333139,14768,"Dr. Hana Sonbol ","Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.9.Refusal to dispense medications","تم التوجه للصيدليه لصرف الدواء الموضح SEMAGLUTIDE (Rybelsus) حيث تم رفض صرف الدواء وطلب مني الدخول لطبيب اخر ودفع كشفيه جديده لصرف الدواء علما انه تم صرف نفس الدواء من الصيدليه في زياره سابقه بتاريخ 15/3/2023 . ","I went to the pharmacy to get the specified medication, SEMAGLUTIDE (Rybelsus), but the prescription was refused. I was asked to see another doctor and pay a new consultation fee to obtain the medication, even though the same medication was dispensed to me at the pharmacy during a previous visit on March 15, 2023.",null,"Patient",{"$nulls":15},1228,30009638,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-05-01T14:38:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1237,30129396,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-05-11T13:09:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1231,1213033,"ذوي المراجع","التنويم","الإداري","قسم الأمن","2023-05-10T23:26:00","امال القحطاني","72 Hours"]
[null,7,1208,30257441,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-05-03T15:54:00","ابرار الشمري","More than 72 Hours","2023-05-03","17:29:00","ابرار الشمري","2023-05-03","15:54:00",{"$nulls":3},"2023-05-03","17:29:00","امال القحطاني",0.06597222222626442,"2023-05-04","17:56:00","امال القحطاني",1.0187499999956344,{"$nulls":3},-45050.74722222222,{"$nulls":4},-45049.728472222225,"2023-06-06","09:54:00","امال القحطاني",33.684027777773736,null,null,-45049.728472222225,{"$nulls":3},-45049.728472222225,null,null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.9.Refusal to dispense medications","تم الدخول لدى الدكتوره لمياء تاريخ 5/3/2023 وتم كتابة الدواء الموضح SEMAGLUTIDE (Rybelsus) وعند التوجه للصيدليه تم رفض صرف الدواء وطلب مني الدخول لطبيب اخر ودفع كشفيه جديده لصرف الدواء علما انه تم صرف نفس الدواء من قبل الطبيبه المعالجه في زياره سابقه . ","I consulted with Dr. Lamya on March 5, 2023, and she prescribed the medication SEMAGLUTIDE (Rybelsus). When I went to the pharmacy, the medication was refused, and I was asked to see another doctor and pay a new consultation fee to obtain the medication, even though the same medication had been dispensed by the treating physician during a previous visit.",null,"Hospital",{"$nulls":15},1262,30186703,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العلاج الطبيعي","2023-05-18T09:50:00","تهاني عبدالله القرني","24 Hours",null,null,1239,30213448,"مراجع","التنويم","التمريض","تمريض الحضانة","2023-05-12T10:33:00","امال القحطاني","24 Hours",null,null,1242,30254297,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-05-13T14:44:00","تهاني عبدالله القرني","48 Hours"]
[null,8,1211,1220929,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-05-04T11:17:00","تهاني عبدالله القرني","More than 72 Hours","2023-05-04","11:17:00","تهاني عبدالله القرني","2023-05-04","11:17:00",{"$nulls":3},"2023-05-04","11:17:00","تهاني عبدالله القرني",0,{"$nulls":3},-45050.470138888886,{"$nulls":3},0,{"$nulls":4},-45050.470138888886,{"$nulls":3},-45050.470138888886,"2023-05-08","11:19:00",4.001388888893416,"2023-05-08","11:19:00","تهاني عبدالله القرني",4.001388888893416,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","لم يتم اصدار تقرير فحص الكبد الوبائي في صحة ","The report for the hepatitis test has not been issued in Seha.",null,"Patient",{"$nulls":15},1266,30231367,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-05-20T14:15:00","امال القحطاني","48 Hours",null,null,1243,1336454,"مراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2023-05-13T16:17:00","تهاني عبدالله القرني","More than 72 Hours",null,null,1267,30268572,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2023-05-20T17:24:00","امال القحطاني","More than 72 Hours"]
[null,9,1214,1339136,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-05-06T21:00:00","ابرار الشمري","More than 72 Hours","2023-05-09","15:35:00","ابرار الشمري","2023-05-06","21:00:00","2023-05-09","14:47:00","ابرار بندر الشمري","2023-05-09","15:35:00","امال القحطاني",2.774305555554747,{"$nulls":3},-45055.649305555555,{"$nulls":3},0,{"$nulls":4},-45055.649305555555,"2023-06-06","10:07:00","امال القحطاني",27.7722222222219,"2023-05-10","22:58:00",1.3076388888875954,{"$nulls":3},-45055.649305555555,11936,"Dr. Azza Bashir ","Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.2.Neglect","تم التنويم ( حالة ولادة ) بتاريخ 20 مارس 2023 ، وبعد الانتهاء من الولادة افادة الدكتوره ( انا شاكة انه باقي جزء من المشمية حاولت وماقدرت اطلعها  بتجيك الدكتوره غادة) وتم انتظارها من الساعة 2 - 5 وانا في غرفة الولادة وبعدها تم اجراء السونار واتضح وجود بقايا للمشمية ، وتم اعطائي ابره لتنزيل المشمية وبعد ثلاث ساعات تم اجراء سونار مره اخرى وانه لابد من اجراء العملية ( تناظيف ) وبعد اجراها افادت الدكتوره زوجي انه تم اجراءها ولايوجد بقايا ، وبعد عشر ايام قمت بزيارة الدكتوره بالعيادة لوجود الم  في البطن وتم طلب سونار من الدكتوره وبعد اجراءه مع الدكتوره غادة افادة انه تجمع دموي فقط وبعد اخذ راي طبي اخر في مستشفيات اخرى اتضح وجود بقايا المشمية وهناك  تقاريرتثبت ذلك . ","I was admitted for delivery on March 20, 2023. After finishing the delivery, the doctor stated, \"I'm not sure if there is still part of the placenta; I tried but couldn’t get it out. Dr. Ghada will come to you.\" I waited from 2 PM to 5 PM in the delivery room for her. Afterward, an ultrasound was performed, which revealed remnants of the placenta. I was given an injection to help expel the placenta, and after three hours, another ultrasound was done, indicating that a surgical procedure (cleansing) was necessary. After the procedure, the doctor informed my husband that it was completed and there were no remnants.\n\nTen days later, I visited the doctor in the clinic due to abdominal pain, and the doctor requested another ultrasound. After it was conducted with Dr. Ghada, she informed me that there was only a collection of blood. However, after seeking a second opinion at other hospitals, it was revealed that remnants of the placenta were present, and there are reports to confirm this.",null,"Patient",{"$nulls":15},1288,30227337,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-05-24T13:21:00","تهاني عبدالله القرني","24 Hours",null,null,1245,30054925,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-05-14T00:03:00","امال القحطاني","More than 72 Hours",null,null,1267,30268572,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2023-05-20T17:46:00","امال القحطاني","More than 72 Hours"]
[null,10,1215,30045229,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2023-05-06T17:06:00","امال القحطاني","24 Hours","2023-05-06","17:06:00","امال القحطاني","2023-05-06","17:06:00",{"$nulls":3},"2023-05-06","17:06:00","امال القحطاني",0,{"$nulls":3},-45052.7125,{"$nulls":3},0,{"$nulls":4},-45052.7125,{"$nulls":3},-45052.7125,"2023-05-06","17:30:00",0.016666666662786156,"2023-05-06","17:30:00","امال القحطاني",0.016666666662786156,4873,"DR. ORWA MOHAMED HAMICH ","Clinical complaints","1. Quality","1.1. Examination","1.1.1. Examination not performed ","تم دفع رسوم الكشفيه ولم يتم تشخيص حالتي من قبل الطبيب في قسم الطوارئ  . ","The consultation fee was paid, but my condition was not diagnosed by the doctor in the emergency department.",null,"Patient",{"$nulls":15},1301,30205795,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-05-31T20:12:00","امال القحطاني","More than 72 Hours",null,null,1247,0,"مراجع","التنويم","الطبي","قسم العمليات","2023-05-14T10:44:00","تهاني عبدالله القرني","24 Hours",null,null,1268,30242276,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2023-05-20T19:31:00","امال القحطاني","More than 72 Hours"]
[2,11,1217,30184137,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2023-05-06T19:26:00","ابرار الشمري","24 Hours","2023-05-06","19:26:00","ابرار الشمري","2023-05-06","19:26:00",{"$nulls":3},"2023-05-06","19:26:00","ابرار الشمري",0,{"$nulls":3},-45052.80972222222,{"$nulls":3},0,{"$nulls":4},-45052.80972222222,{"$nulls":3},-45052.80972222222,"2023-05-06","19:50:00",0.016666666670062114,"2023-05-06","19:50:00","ابرار بندر الشمري",0.016666666670062114,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.4.Diagnosis delay","تم اجراء تحليل( الاجسام المضادة) والتاخر في تسليم النتيجة ولم يتم افادتي حتى بالوقت المتوقع لظهورها . ","An antibody test was conducted, but there was a delay in delivering the results, and I was not informed even about the expected time for their availability.",null,"Patient",{"$nulls":26},1255,1495680,"مراجع","الطوارئ","الطبي","صيدلية الطوارئ","2023-05-15T14:21:00","ابرار الشمري","72 Hours",null,null,1271,30267717,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2023-05-21T16:29:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,12,1219,30224747,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-05-07T14:55:00","تهاني عبدالله القرني","More than 72 Hours","2023-05-08","09:45:00","تهاني عبدالله القرني","2023-05-07","14:55:00","2023-05-08","09:44:00","تهاني عبدالله القرني","2023-05-08","09:45:00","تهاني عبدالله القرني",0.7847222222189885,"2023-05-09","09:23:00","تهاني عبدالله القرني",0.984722222223354,"2023-05-11","11:07:00","تهاني عبدالله القرني",2.0722222222175333,"2023-05-18","14:56:00","تهاني عبدالله القرني",null,10.215972222220444,"2023-06-07","13:01:00","امال القحطاني",30.13611111111095,null,null,-45054.40625,{"$nulls":3},-45054.40625,12978,"Dr. Marwa Zaki","Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis","تم المراجعة لدى الطبيب مروى زكي وفي شهر مارس تم طلب تحاليل ولم تقم الطبيبة خلال الزيارات التالية بقراءة التحاليل او الاطلاع عليها وفتح الملف \nبالاضافة الى تم طلب تحاليل ( اجهاض ) علماً بأن المريضه لم تجهض مما سبب لدى المراجعه فقر دم شديد جداً وادى الى استخدام إبر الحديد وانا احملها كامل المسئووليه في ذالك وفي صحة المريضه و طفلها. ","I consulted with Dr. Marwa Zaki, and in March, tests were requested. During the following visits, the doctor did not read or review the test results or open the file. Additionally, a miscarriage test was requested, even though the patient had not experienced a miscarriage, which resulted in the patient suffering from severe anemia and required the use of iron injections. I hold her fully responsible for this and for the health of the patient and her child.",null,"Patient",{"$nulls":26},1256,30182896,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2023-05-15T18:26:00","ابرار الشمري","More than 72 Hours",null,null,1271,30267717,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2023-05-21T17:02:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,13,1220,1457680,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم المالية","2023-05-07T16:08:00","امال القحطاني","24 Hours","2023-05-07","16:47:00","امال القحطاني","2023-05-07","16:08:00",{"$nulls":3},"2023-05-07","16:47:00","امال القحطاني",0.02708333333430346,{"$nulls":3},-45053.69930555556,{"$nulls":3},0,{"$nulls":4},-45053.69930555556,{"$nulls":3},-45053.69930555556,"2023-05-07","17:03:00",0.011111111110949423,"2023-05-07","17:36:00","امال القحطاني",0.03402777777228039,null,null,"Clinical complaints","1. Quality","1.4.Treatment","1.4.2 Treatment plan not followed","تم اجراء عملية لوز و لحمية تمت الموافقة عليها من التامين و عند الخروج اتضح وجود طلب زائد ( كي الأنف ) حيث تم رفضه من التامين بسبب انه من ضمن بكج العملية  كما تم التوضيح لي من قبل شركة التأمين وتم التواصل معي من قبل قسم التحصيل فيما يخص المبلغ ولم يتم الدفع وحاليا تتم المطالبة بدفع مبلغ الطلب ( كي الأنف ) . ","A tonsil and adenoid surgery was performed, and it was approved by the insurance. Upon discharge, it became apparent that there was an additional request for nasal cauterization, which was rejected by the insurance because it was included in the surgery package, as clarified to me by the insurance company. The billing department contacted me regarding the amount, but payment was not made, and I am currently being requested to pay the amount for the nasal cauterization.",null,"Hospital",{"$nulls":26},1257,990864,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-05-16T15:10:00","ابرار الشمري","More than 72 Hours",null,null,1274,30267717,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-05-21T16:10:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,14,1221,1457680,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-05-07T16:47:00","امال القحطاني","24 Hours","2023-05-07","16:53:00","امال القحطاني","2023-05-07","16:47:00",{"$nulls":3},"2023-05-07","16:53:00","امال القحطاني",4.166666665696539E-3,{"$nulls":3},-45053.70347222222,{"$nulls":3},0,{"$nulls":4},-45053.70347222222,{"$nulls":3},-45053.70347222222,"2023-05-07","19:41:00",0.11666666666860692,"2023-05-07","19:41:00","امال القحطاني",0.11666666666860692,11043,"DR. MOHAMMED SAMEER AL RAHHAL ","Clinical complaints","1. Quality","1.4.Treatment","1.4.2 Treatment plan not followed","تم اجراء عملية لوز و لحمية تمت الموافقة عليها من التامين و عند الخروج اتضح وجود طلب زائد ( كي الأنف ) حيث تم رفضه من التامين بسبب انه من ضمن بكج العملية  كما تم التوضيح لي من قبل شركة التأمين وتم التواصل معي وابلاغي من قبل الطبيب المعالج بعد الانتهاء من العمليه ولم يتم الدفع وحاليا تتم المطالبة بدفع مبلغ الطلب ( كي الأنف ) .","A tonsil and adenoid surgery was performed, and it was approved by the insurance. Upon discharge, it became apparent that there was an additional request for nasal cauterization, which was rejected by the insurance because it was included in the surgery package, as explained to me by the insurance company. I was contacted and informed by the treating physician after the procedure, and payment has not been made. I am currently being requested to pay the amount for the nasal cauterization.",null,"Hospital",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":14},1259,30231367,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-05-16T20:49:00","امال القحطاني","More than 72 Hours",null,null,1298,1004024111,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2023-05-29T18:16:00","ابرار الشمري","More than 72 Hours"]
[null,15,1226,30234198,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2023-05-08T18:06:00","تهاني عبدالله القرني","More than 72 Hours","2023-05-10","18:32:00","تهاني عبدالله القرني","2023-05-08","18:06:00","2023-05-10","15:29:00","تهاني عبدالله القرني","2023-05-10","18:32:00","تهاني عبدالله القرني",2.0180555555562023,"2023-05-11","11:09:00","تهاني عبدالله القرني",0.6923611111124046,{"$nulls":3},-45057.464583333334,{"$nulls":4},-45056.77222222222,{"$nulls":3},-45056.77222222222,"2023-05-11","20:42:00",1.0902777777810115,"2023-05-18","09:42:00","تهاني عبدالله القرني",7.631944444445253,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","في 8 مايو 2023، ذهبت إلى قسم الطوارئ. عندما جاء الممرض لأخذ عينة دم من طفلي، أخبرته أن يأخذها من قدمه لأنهم لم يستطيعوا سابقًا أخذها من يده، لكن ممرض الطوارئ قال: \"دعني أقوم بعملي\"، وحاول عدة مرات حتى فقد طفلي الوعي، ثم أخذ العينة من قدمه.\n\n","On 8 may 2023 , i went to the ER department when the nurse come to take the blood test from my baby I told him to take it from his foot because before they can not to take from his hand but the ER nurse said   let me to do my job   and he tried many time until my baby fainting  then he put it in his foot.",null,"Patient",{"$nulls":4},"تهاني القرني",0,{"$f":"BK17/BK20","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"BK17","v":0},{"$nulls":14},1261,1571815,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2023-05-17T20:13:00","امال القحطاني","More than 72 Hours"]
[null,16,1227,20210939,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2023-05-09T20:42:00","تهاني عبدالله القرني","More than 72 Hours","2023-05-11","23:37:00","تهاني عبدالله القرني","2023-05-09","20:42:00","2023-05-11","11:19:00","تهاني عبدالله القرني","2023-05-11","11:37:00","تهاني عبدالله القرني",1.6215277777737356,"2023-05-13","11:04:00","تهاني عبدالله القرني",1.977083333331393,"2023-05-14","09:44:00","تهاني عبدالله القرني",0.9444444444452529,{"$nulls":4},-45057.48402777778,"2023-06-07","13:03:00","امال القحطاني",27.059722222220444,"2023-05-15","10:37:00",3.9583333333357587,{"$nulls":3},-45057.48402777778,12978,"Dr. Marwa Zaki","Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.2.Neglect","بتاريخ 29 اكتوبر 2022م تم حضوري للولادة وتم وضعي في غرفة العزل وذلك لوجود ازدحام في غرف الولاده وعند توليدي من قبل الطبيبه مروى زكي لم تتم خياطتي على الفور انتظرت 20 دقيقه لذهابها للصلاه وبعد عشرين دقيقه عادت لخياطتي وعند سؤالها قبل الخروج  من المستشفى وطلب مضاد حيوي رفضت اعطائي وابلغتني باستخدام المرًه  ولكن مرضت كثيرا والجرح لم يلتئم وذهبت لدى اكثر من طبيبه خارج المسشفى  اخبروني انني اصبت ببكتيريا من غرفة الولاده بسبب ان الدكتوره تركتني مكشوفه بدون خياط ٢٠ دقيقه واصبح الجرح ملتهب ولم يلتأم  مع وجود صديد تحت الجرح وتم اخذ اكثر من مضاد لمعالجه الالتهاب مما ادى ذلك الى تعبي الشديد ومعاناتي . ","On October 29, 2022, I arrived for delivery and was placed in an isolation room due to overcrowding in the delivery rooms. When I was delivered by Dr. Marwa Zaki, she did not stitch me up right away and left for 20 minutes to pray. After twenty minutes, she returned to stitch me up. When I asked her before leaving the hospital for an antibiotic, she refused to give it to me and told me to use a topical treatment instead. However, I became very ill, and the wound did not heal. I visited several doctors outside the hospital who informed me that I had contracted a bacterial infection from the delivery room because the doctor had left me exposed without stitches for 20 minutes, which caused the wound to become inflamed and not heal properly, along with pus under the wound. I was given multiple antibiotics to treat the infection, which led to severe fatigue and suffering.",null,"Patient",{"$nulls":4},"ابرار الشمري",0,{"$f":"BK18/BK20","v":{"v":0,"d":"0.00%"}},0,0,0,0,{"$f":"BK18","v":0},{"$nulls":14},1280,30095209,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2023-05-23T11:11:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,17,1228,30009638,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-05-01T14:38:00","تهاني عبدالله القرني","More than 72 Hours","2023-05-01","14:38:00","تهاني عبدالله القرني","2023-05-01","14:38:00",{"$nulls":3},"2023-05-01","14:38:00","تهاني عبدالله القرني",0,{"$nulls":3},-45047.60972222222,{"$nulls":3},0,{"$nulls":4},-45047.60972222222,{"$nulls":3},-45047.60972222222,"2023-05-08","14:48:00",7.006944444445253,"2023-05-08","14:48:00","تهاني عبدالله القرني",7.006944444445253,2196,"Dr. Ahmed Almfarreh Al Qarni","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","بتاريخ 20 مارس 2022م تم عمل عملية تعديل انحرف لدى الطبيب احمد وتم مراجعه الطبيب عدة مرات ولكن لم يتم\nتحسن الانحراف خلال عام كامل وساءت حالتي مع الم شديد ادى الى عدم القدرة على المشي لمسافات طويلة وبعد الكشف\nخارج المستشفى تم ابلاغي بعمل عملية اخرى","On March 20, 2022, I underwent a corrective surgery for a deviation with Dr. Ahmed. I visited the doctor several times, but there was no improvement in the deviation over a whole year, and my condition worsened with severe pain that prevented me from walking long distances. After an examination outside the hospital, I was informed that another surgery was needed.",null,"Patient",{"$nulls":4},"امال القحطاني",1,{"$f":"BK19/BK20","v":{"v":1,"d":"100.00%"}},3,0,0,0,{"$f":"BK19","v":1},{"$nulls":14},1294,540556441,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2023-05-27T21:40:00","ابرار الشمري","More than 72 Hours"]
[null,18,1231,1213033,"ذوي المراجع","التنويم","الإداري","قسم الأمن","2023-05-10T23:26:00","امال القحطاني","72 Hours","2023-05-13","19:29:00","امال القحطاني","2023-05-10","23:25:00","2023-05-13","18:50:00","تهاني عبدالله القرني","2023-05-13","19:29:00","تهاني عبدالله القرني",2.836111111108039,{"$nulls":3},-45059.81180555555,{"$nulls":3},0,{"$nulls":4},-45059.81180555555,{"$nulls":3},-45059.81180555555,"2023-05-14","16:37:00",0.8805555555591127,"2023-05-16","19:11:00","تهاني عبدالله القرني",2.9875000000029104,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","الوقت كان من ٥ العصر الى ٧ تقرييبا موظفة الامن كانت تمنعني من الدخول للعناية وعندما دخلت برفقة اختي بعد كم ثانية تجي الموظفة وتطلب مني الخروج قلت لها اني بس بدخل اسال الدكتور واتطمن ع الوالد واطلع. لكن لم اجد منها تجاوب حيث كان اسلوبها جداً سيئ قامت بالدخول لغرفة المريض لتأخذ اسمي وتقوم فقط بابلاغ مديرها . بعدها طلعت من العناية.. وبعد فترة رجعت عشان ادخل مرافق مع الوالد .. قالت ممنوع قلت وين ورقة اوقات الحضور .. ردت ( روحي عند المدير)  !!! وقمت بالرد عليها ثم قامت برفع الصوت والصراخ ( اقولك مافي دخول ) كانت تتعامل بطريقه غير مهنيه  . ","The time was from 5 PM to about 7 PM. The security staff prevented me from entering the ICU. When I entered with my sister, the staff member came after a few seconds and asked me to leave. I told her that I just wanted to ask the doctor and check on my father and then leave. However, she was not responsive and had a very poor attitude. She entered the patient's room to take my name and only inform her manager. After that, I left the ICU.\n\nAfter a while, I returned to accompany my father, and she said entry was prohibited. I asked where the visiting hours paper was, and she replied, \"Go to the manager!\" When I responded to her, she raised her voice and started yelling, saying, \"I'm telling you there's no entry.\" Her behavior was unprofessional.",null,"Patient",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BK17:BK19)","v":1},{"$f":"SUBTOTAL(9,BL17:BL19)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BM17:BM19)","v":3},{"$f":"SUM(BN17:BN19)","v":0},{"$f":"SUM(BO17:BO19)","v":0},{"$f":"SUM(BP17:BP19)","v":0},{"$f":"SUBTOTAL(9,BQ17:BQ19)","v":1}]
[null,19,1237,30129396,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-05-11T13:09:00","تهاني عبدالله القرني","More than 72 Hours","2023-05-11","15:29:00","تهاني عبدالله القرني","2023-05-11","13:09:00","2023-05-11","15:28:00","تهاني عبدالله القرني","2023-05-11","15:29:00","تهاني عبدالله القرني",0.09722222221898846,"2023-05-14","09:31:00","تهاني عبدالله القرني",2.75138888888614,"2023-05-15","11:40:00","تهاني عبدالله القرني",1.0895833333343035,"2023-05-22","16:34:00","تهاني عبدالله القرني",null,11.045138888890506,{"$nulls":3},-45057.64513888889,"2023-05-23","12:16:00",11.865972222221899,"2023-05-23","18:15:00","تهاني عبدالله القرني",12.11527777777519,null,null,"Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.5.Complications resulting from treatment","عند عمل اشعه صبغه تم اعطائي ماده أخري بخلاف الماده المحدده من قبل الطبيب المعالج تم اعطائي ماده\nالباريوم بدلا من ماده الجاستروجرافين المحدده من قبل الطبيب لأنها تناسب حالتي الصحيه  مع العلم تم ابلاغ فني المختبر بذلك ونتيجه عليه ترتب\nعلي اضرار صحيه أخري كما تم الغاء الاشعه الأخري التي كنت سأقوم بها بالمستشفي لظروفي الصحيه ","During the contrast imaging, I was given a substance different from the one specified by the treating physician. I was provided with barium instead of the gastrographin that was specified by the doctor, as it suited my health condition. I informed the laboratory technician about this, and as a result, it led to other health issues. Additionally, the other imaging that I was supposed to undergo at the hospital was canceled due to my health circumstances.",null,"Patient"]
[null,20,1239,30213448,"مراجع","التنويم","التمريض","تمريض الحضانة","2023-05-12T10:33:00","امال القحطاني","24 Hours","2023-05-13","18:49:00","امال القحطاني","2023-05-12","10:33:00","2023-05-13","18:49:00","تهاني عبدالله القرني","2023-05-12","10:33:00","امال القحطاني",0,{"$nulls":3},-45058.43958333333,{"$nulls":3},0,{"$nulls":4},-45058.43958333333,"2023-05-13","19:34:00","امال القحطاني",1.375694444446708,null,null,-45058.43958333333,{"$nulls":3},-45058.43958333333,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","عدم الانتظام برضعات الطفل وعدم تغير الحفائظ للمولود وعدم الرد على التحويلة والتعامل سيء جدا .\n","Lack of regular feedings for the baby, failure to change the newborn's diapers, and very poor handling of communication.",null,"Patient",{"$nulls":4},"CCHI",{"$f":"BK19","v":1},{"$f":"BK22/44","v":{"v":0.022727272727272728,"d":"2.27%"}},{"$nulls":8},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,21,1242,30254297,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-05-13T14:44:00","تهاني عبدالله القرني","48 Hours","2023-05-13","14:54:00","تهاني عبدالله القرني","2023-05-13","14:44:00","2023-05-13","14:46:00","تهاني عبدالله القرني","2023-05-13","14:54:00","تهاني عبدالله القرني",0.006944444445252884,"2023-05-14","09:33:00","تهاني عبدالله القرني",0.7770833333343035,{"$nulls":3},-45060.39791666667,{"$nulls":4},-45059.620833333334,{"$nulls":3},-45059.620833333334,"2023-05-14","16:00:00",1.0458333333299379,"2023-05-15","11:38:00","تهاني عبدالله القرني",1.8638888888890506,null,"BASILAH","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","بتاريخ 13 مايو 2023م تم الحضور الى قسم الصيديلة وتم انتظاري وحين سوال الموظفة عن طلب الموافقه تم التعامل معي بشكل غير لائق وتم تجاهل الموظفة وخدمتي من قبل الطبيب نبيل ولكن لم تكتفي الموظفة بل استمرت بالحديث ، وتم خروجي وعند عودة زوجي لاخذ الادوية  تم خدمته من قبل الطبيب نبيل  وتم التحدث مع زوجي والتعامل معه بطريقة غير لائقة ايضا وابلاغنا بإحضار الشرطة ومحاسبتنا ولم يصدر اي غلط بحق الموظفة ليتم التعامل معنا بهذه الطريقه وذلك ادى الى استيائنا الشديد . ","On May 13, 2023, I went to the pharmacy department and waited. When I asked the staff about the approval request, I was treated inappropriately, and the staff member ignored me while being served by Dr. Nabil. However, the staff member continued to talk. When my husband returned to collect the medications, he was also served by Dr. Nabil, but he was treated inappropriately as well, with threats of calling the police and holding us accountable. No misconduct on our part warranted this treatment, which led to our significant frustration.",null,"Patient",{"$nulls":15},"تهاني القرني",5,{"$f":"BV23/BV26","v":{"v":0.5,"d":"50.00%"}},2,null,null,3,{"$f":"BV23","v":5},{"$nulls":3},"تهاني القرني",6,{"$f":"CG23/CG26","v":{"v":0.35294117647058826,"d":"35.29%"}},1,null,null,5,{"$f":"CG23","v":6},{"$nulls":3},"تهاني القرني",7,{"$f":"CR23/CR26","v":{"v":0.5,"d":"50.00%"}},1,1,null,5,{"$f":"CR23","v":7}]
[null,22,1243,1336454,"مراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2023-05-13T16:17:00","تهاني عبدالله القرني","More than 72 Hours","2023-05-16","13:22:00","تهاني عبدالله القرني","2023-05-13","16:17:00","2023-05-14","09:47:00","تهاني عبدالله القرني","2023-05-16","13:22:00","تهاني عبدالله القرني",2.8784722222189885,"2023-05-17","09:38:00","تهاني عبدالله القرني",0.8444444444467081,"2023-05-22","16:31:00","تهاني عبدالله القرني",5.286805555559113,{"$nulls":4},-45062.55694444444,{"$nulls":3},-45062.55694444444,"2023-05-17","13:25:00",1.0020833333401242,"2024-06-13","16:40:00","امال القحطاني",394.13750000000437,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","\nفي 19 نوفمبر 2022، تلقيت حقنة فرينجكت وواجهت آثار جانبية بعد الحقن بسبب عدم وضع الممرضة للكانولا بشكل صحيح. ذهبت إلى طبيبي الذي قال لي أن أنتظر من 3 إلى 6 أشهر. زرت طبيب الأمراض الجلدية الذي أعطاني الدواء لكنه لم يُحدث تحسناً، وأخبرني أنه يتوجب علي القيام بجلسة ليزر ولكن الجهاز غير متوفر في مستشفى الحمادي. لقد أخذت المريضة صورة ليدها كما هو موضح في المرفق.","On19 NOV 2022 I took ferinject injection i faced said effects after the injection because the nurse did not put the cannula correctly i went to my doctor he said wait for 3 to 6 months   and i went to the dermatology doctor she gave me the medicine but did not improved and she told me i have to do a laser but the machine is not available at Al Hammadi hospital . patient took picture for her hand as shown on the attached. ",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"ابرار الشمري",1,{"$f":"BV24/BV26","v":{"v":0.1,"d":"10.00%"}},1,{"$nulls":3},{"$f":"BV24","v":1},{"$nulls":3},"ابرار الشمري",6,{"$f":"CG24/CG26","v":{"v":0.35294117647058826,"d":"35.29%"}},null,null,1,5,{"$f":"CG24","v":6},{"$nulls":3},"ابرار الشمري",2,{"$f":"CR24/CR26","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$nulls":3},2,{"$f":"CR24","v":2}]
[null,23,1245,30054925,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-05-14T00:03:00","امال القحطاني","More than 72 Hours","2023-05-13","20:23:00","امال القحطاني","2023-05-14","00:03:00","2023-05-14","16:49:00","امال القحطاني","2023-05-14","20:23:00","امال القحطاني",0.8472222222262644,{"$nulls":3},-45060.84930555556,{"$nulls":3},0,{"$nulls":4},-45060.84930555556,"2023-06-03","19:54:00","ابرار بندر الشمري",19.97986111111095,null,null,-45060.84930555556,{"$nulls":3},-45060.84930555556,6876,"Dr. Ahmed Kakaa","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","تم الحضور لعيادة الطبيب للاستشاره فقط وتم الانتظار طويلا وتم طلب التواصل معه من قبل موظف الاستقبال للتحدث والسوال فقط وعند الاتصال به تم اقفال الخط وانا على تحدث معه تم التعامل معي بطريقة غير مهنيه وبقلة احترام من قبل الطبيب وتم الرجوع والانتظار وكان الباب مفتوح وقام الدكتور بالصراخ امام الجميع بان ابتعد من امام باب العياده والجلوس باي مكان بعيد عن العياده علما اني لم اتحدث معه وقمت بالانتظار واقفه امام العياده فقط  تم التعامل معي بطريقه انفعاليه وبدون اسباب حيث تم خروجي من المستشفى والغاء الكشفيه لديه . ","I attended the doctor's clinic for a consultation only and waited a long time. The reception staff requested to contact him for just a few questions. When I called him, the line was disconnected while I was speaking with him. I was treated in an unprofessional manner and with a lack of respect by the doctor. I went back and continued to wait with the door open, and the doctor shouted in front of everyone to stay away from the clinic door and sit anywhere far from the clinic, even though I hadn’t spoken to him and was only standing in front of the clinic. I was treated in an emotional manner without any reason, and I left the hospital and canceled my appointment with him.",null,"Patient",{"$nulls":4},{"$f":"BM19","v":3},{"$f":"BN19","v":0},{"$f":"BO19","v":0},{"$f":"BP19","v":0},{"$nulls":7},"امال القحطاني",4,{"$f":"BV25/BV26","v":{"v":0.4,"d":"40.00%"}},2,1,null,1,{"$f":"BV25","v":4},{"$nulls":3},"امال القحطاني",5,{"$f":"CG25/CG26","v":{"v":0.29411764705882354,"d":"29.41%"}},1,null,null,4,{"$f":"CG25","v":5},{"$nulls":3},"امال القحطاني",5,{"$f":"CR25/CR26","v":{"v":0.35714285714285715,"d":"35.71%"}},null,null,1,4,{"$f":"CR25","v":5}]
[3,24,1247,0,"مراجع","التنويم","الطبي","قسم العمليات","2023-05-14T10:44:00","تهاني عبدالله القرني","24 Hours","2023-05-14","10:36:00","تهاني عبدالله القرني","2023-05-14","10:44:00","2023-05-30","14:27:00","تهاني عبدالله القرني","2023-05-14","10:44:00","تهاني عبدالله القرني",0,{"$nulls":3},-45060.447222222225,{"$nulls":3},0,{"$nulls":4},-45060.447222222225,"2023-05-30","14:29:00","تهاني عبدالله القرني",16.15625,null,null,-45060.447222222225,{"$nulls":3},-45060.447222222225,null,null,"Relationship complaints ","5. Communication","5.2.Incorrect \nInformation","5.2.1.Deficient Information"," عند دخولي للعملية لازلة مسمار نخاعي من الساق تفاجات عند الخروج من العمليه بميلان بالوجه وضعف بالجنب\nالايمن مع العلم باان العمليه بالساق الايسر","I attended the doctor's clinic for a consultation only and waited a long time. The reception staff requested to contact him for just a few questions. When I called him, the line was disconnected while I was speaking with him. I was treated in an unprofessional manner and with a lack of respect by the doctor. I went back and continued to wait with the door open, and the doctor shouted in front of everyone to stay away from the clinic door and sit anywhere far from the clinic, even though I hadn’t spoken to him and was only standing in front of the clinic. I was treated in an emotional manner without any reason, and I left the hospital and canceled my appointment with him.",null,"Patient",{"$nulls":4},{"$f":"BJ25/BK22","v":{"v":3,"d":"300.00%"}},{"$f":"BK25/BK22","v":{"v":0,"d":"0.00%"}},{"$f":"BL25/BK22","v":{"v":0,"d":"0.00%"}},{"$f":"BM25/BK22","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"Total",{"$f":"SUBTOTAL(9,BV23:BV25)","v":10},{"$f":"SUBTOTAL(9,BW23:BW25)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BX23:BX25)","v":5},{"$f":"SUM(BY23:BY25)","v":1},{"$f":"SUM(BZ23:BZ25)","v":0},{"$f":"SUM(CA23:CA25)","v":4},{"$f":"SUBTOTAL(9,CB23:CB25)","v":10},{"$nulls":3},"Total",{"$f":"SUBTOTAL(9,CG23:CG25)","v":17},{"$f":"CH23+CH24+CH25","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CI23:CI25)","v":2},{"$f":"SUBTOTAL(9,CJ23:CJ25)","v":0},{"$f":"SUBTOTAL(9,CK23:CK25)","v":1},{"$f":"SUBTOTAL(9,CL23:CL25)","v":14},{"$f":"SUM(CI26:CL26)","v":17},{"$nulls":3},"Total",{"$f":"SUBTOTAL(9,CR23:CR25)","v":14},{"$f":"CS23+CS24+CS25","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CT23:CT25)","v":1},{"$f":"SUBTOTAL(9,CU23:CU25)","v":1},{"$f":"SUBTOTAL(9,CV23:CV25)","v":1},{"$f":"SUBTOTAL(9,CW23:CW25)","v":11},{"$f":"SUM(CT26:CW26)","v":14}]
[null,25,1254,30038898,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-05-14T21:00:00","امال القحطاني","24 Hours","2023-05-14","21:00:00","امال القحطاني","2023-05-14","21:00:00",{"$nulls":3},"2023-05-14","21:10:00","امال القحطاني",0.006944444445252884,{"$nulls":3},-45060.881944444445,{"$nulls":3},0,{"$nulls":4},-45060.881944444445,{"$nulls":3},-45060.881944444445,"2023-05-15","13:00:00",0.6597222222189885,"2023-05-15","14:26:00","ابرار بندر الشمري",0.7194444444467081,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","يوجد موافقه معلقه لدى مستشفى الحمادي برقم 71016662 / 71016587 وعند التواصل مع قسم الموافقات لتاكد تم اخباري بعدم وجود اي موافقه لدى المستشفى وتم اخباري من قبل موظفة الموافقات بانه سوف يتم ارسال ايميل الى شركة التامين لدي يثبت ماتم ذكره لي بعدم وجود اي موافقه لدى المستشفى والى الان لم يتم حل الاشكاليه او التوضيح من قبل القسم المعني  . ","There are pending approvals at Al Hammadi Hospital with the numbers 71016662 and 71016587. When I contacted the approvals department to verify, I was informed that there are no approvals available at the hospital. The approvals staff member indicated that an email would be sent to my insurance company confirming what was mentioned to me about the absence of any approvals at the hospital. To this day, the issue has not been resolved or clarified by the concerned department.",null,"Patient"]
[null,26,1255,1495680,"مراجع","الطوارئ","الطبي","صيدلية الطوارئ","2023-05-15T14:21:00","ابرار الشمري","72 Hours","2023-05-15","14:15:00","ابرار الشمري","2023-05-15","14:21:00","2023-05-15","17:27:00","ابرار بندر الشمري","2023-05-15","17:36:00","ابرار بندر الشمري",0.13541666666424135,{"$nulls":3},-45061.73333333333,{"$nulls":3},0,{"$nulls":4},-45061.73333333333,{"$nulls":3},-45061.73333333333,"2023-05-17","16:51:00",1.96875,"2023-05-18","14:09:00","تهاني عبدالله القرني",2.8562500000043656,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","توجهت للصيدليه لإستلام الدواء الخاص بي وكان هناك نقص في الوصفه وطلبت من موظفة الصيدلية التواصل\nمع الطبيب للإستفسار ولم يتم الرد وطلبتها إعادة التواصل ورفعت صوتها بأسلوب سيء طلبت منها خفض صوتها\nوقالت (ارفع صوتي زي ماابي) واثناء الموقف دخلت احد موظفات علاقات المرضى .","I went to the pharmacy to pick up my medication, and there was a shortage in the prescription. I asked the pharmacy staff to contact the doctor for clarification, but there was no response. When I requested her to reach out again, she raised her voice in a disrespectful manner. I asked her to lower her voice, and she responded, \"I will raise my voice as I wish.\" During this situation, one of the patient relations staff entered the scene.",null,"Patient",{"$nulls":4},"In-Patient",0,{"$f":"BK28/BK31","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"MOH",{"$f":"BV26","v":10},{"$f":"BV28/44","v":{"v":0.22727272727272727,"d":"22.73%"}}]
[null,27,1256,30182896,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2023-05-15T18:26:00","ابرار الشمري","More than 72 Hours","2023-05-15","18:00:00","ابرار الشمري","2023-05-15","18:26:00","2023-05-20","12:48:00","ابرار بندر الشمري","2023-05-20","12:53:00","ابرار بندر الشمري",4.76875000000291,{"$nulls":3},-45066.53680555556,{"$nulls":3},0,{"$nulls":4},-45066.53680555556,{"$nulls":3},-45066.53680555556,"2023-05-20","19:45:00",0.28611111110512866,"2023-06-06","10:29:00","امال القحطاني",16.89999999999418,null,"Dr. azzah Almatt","Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.2.Neglect"," تم عمل اعادة علاج عصب وعمل حشوه والنتيجه تاثر أسناني من عمل علاج العصب ولم يتم عمل الحشوه بالشكل\nالصحيح وكسر لجذر السن الي انعمل له علاج العصب ونسيان حديد تنضيف السن بالداخل مما جعلني اتعالج في\nمستشفى دله النخيل وابلغوني أني ارجع لنفس الدكتوره لعلاج العصب والسن المتأثر من الحشوه السابقه للعمل\nتم عمل اكثر علاج للعصب في اليمين واليسار وتم عمل حشوه دائمه لم تستمر لمدة شهر وايضاً عمل حشوه\nضغطت على اللثه .","I underwent a root canal treatment and filling, but the results affected my teeth due to an improper filling. The root of the tooth that received the treatment was broken, and there was a forgotten metal cleaning tool left inside the tooth. This led me to seek treatment at Dallah Hospital in Al-Nakheel, where they informed me that I should return to the same doctor for the root canal and the affected tooth from the previous filling. I had more root canal treatments done on both the left and right sides, and a permanent filling was placed that did not last for a month. Additionally, the filling pressed against the gum.",null,"Patient",{"$nulls":4},"Out-Patient",3,{"$f":"BK29/BK31","v":{"v":1,"d":"100.00%"}},{"$nulls":19},"Patient",{"$f":"CG26","v":17},{"$f":"CG29/48","v":{"v":0.3541666666666667,"d":"35.42%"}},{"$nulls":8},"Patient Relatives",{"$f":"CR26","v":14},{"$f":"CR29/44","v":{"v":0.3181818181818182,"d":"31.82%"}}]
[null,28,1257,990864,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-05-16T15:10:00","ابرار الشمري","More than 72 Hours","2023-05-16","11:31:00","ابرار الشمري","2023-05-16","15:10:00","2023-05-27","15:37:00","ابرار بندر الشمري","2023-05-29","21:59:00","امال القحطاني",13.284027777779556,{"$nulls":3},-45075.915972222225,{"$nulls":3},0,{"$nulls":4},-45075.915972222225,{"$nulls":3},-45075.915972222225,"2023-06-04","15:42:00",5.7381944444423425,"2023-06-04","15:42:00","ابرار بندر الشمري",5.7381944444423425,2869,"Dr. Mohammed Aslam Khushk","Management complaints","4. Accessibility","4.3.Delays","4.3.1.Delay in admitting patient","\nلدي موعد وكنت حاضرًا في الوقت المحدد، لكنني لم أدخل العيادة حتى انتظرت لمدة 45 دقيقة. سألت الطبيب عن سبب التأخير، لكنه رفض إكمال الزيارة وطلب مني الذهاب إلى طبيب آخر."," I have appointment and i attendance on time but i didnt enter the clinic until i waited for 45 min. I asked the doctor about reason for the delay , he refused to complete the visit and asked me to go another doctor",null,"Patient",{"$nulls":4},"ER",0,{"$f":"BK30/BK31","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,29,1259,30231367,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-05-16T20:49:00","امال القحطاني","More than 72 Hours","2023-05-16","20:10:00","امال القحطاني","2023-05-16","20:49:00","2023-05-17","13:45:00","تهاني عبدالله القرني","2023-05-17","14:30:00","تهاني عبدالله القرني",0.7368055555562023,{"$nulls":3},-45063.604166666664,{"$nulls":3},0,{"$nulls":4},-45063.604166666664,"2023-05-21","14:48:00","امال القحطاني",4.012500000004366,"2023-05-18","00:12:00",0.40416666666715173,{"$nulls":3},-45063.604166666664,11936,"Dr. Azza Bashir ","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","تم رفض استقبال المريضه والإجابة عن اسباب عدم الدخول على الموعد وادخال مراجعين اخرين رغم الحضور المبكر عن الموعد بنصف ساعة تم الانتظار الطويل امام العياده وعند السوال تم اخبارنا من قبل الممرضه بالانتظار لوجود مرضى قبلي وبعد الانتهاء منهم تم الاستفسار للمره الثانيه وتم طلب الانتظار لمده اطول لوجود مرضى قبلي  وعند الدخول  تم رفع الصوت من قبل الدكتوره وكان هناك نقاش بينها وبين زوجي وعند السوال عن سبب تحويلي لدكتوره اخرى بعد مراجعات دامت  ٨ أشهر تم ابلاغي من قبل الطبيبه ان زوجي هو السبب حيث قامت بتحويلي على طبيبه اخرى وابلاغي بالتوجه لها في الزيارات القادمه علما اني ابلغتها بضرورة الحصول على تقرير مفصل على حالة المريضه والاحتياجات اللازمة ماقبل الولادة ويتم توضيح خطة مفصلة لما تم تقديمه من تطعيمات وأدوية والحاله الصحية ليتسنى لنا مراجعه دكتورة مختصة في مشفى اخر .   ","The patient was refused entry and was not given reasons for not being seen at the scheduled time, despite arriving 30 minutes early. After waiting a long time outside the clinic, when we inquired, the nurse told us to wait due to patients ahead of us. After they finished, we asked again and were told to wait longer for more patients. When we finally entered, the doctor raised her voice, and there was a discussion between her and my husband. When I asked about the reason for my referral to another doctor after 8 months of consultations, the doctor informed me that my husband was the reason for the referral and instructed me to go to another doctor for future visits. I informed her of the need for a detailed report on the patient’s condition and necessary prenatal needs, and I requested a clear plan outlining the vaccinations, medications, and health status provided so that we can consult a specialist at another hospital.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK28+BK29+BK30","v":3},{"$f":"SUM(BL28:BL30)","v":{"v":1,"d":"100%"}},{"$nulls":8},{"$f":"BX26","v":5},{"$f":"BY26","v":1},{"$f":"BZ26","v":0},{"$f":"CA26","v":4},{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,30,1261,1571815,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2023-05-17T20:13:00","امال القحطاني","More than 72 Hours","2023-05-17","19:49:00","امال القحطاني","2023-05-17","20:13:00","2023-05-18","17:45:00","امال القحطاني","2023-05-17","20:13:00","امال القحطاني",0,{"$nulls":3},-45063.842361111114,{"$nulls":3},0,{"$nulls":4},-45063.842361111114,"2023-06-07","13:05:00","امال القحطاني",20.702777777776646,null,null,-45063.842361111114,{"$nulls":3},-45063.842361111114,15454,"DR. HANI MOHAMMED MOUSA ","Management complaints","4. Accessibility","4.1.Access","4.1.3.Patient admission refusal","لدي موعد الساعة ٥٠:٦ مساءً يوم الاربعاء ١٧ مايو و طرقت باب العياده في الساعه السابعة واعلمت الممرضه\nبإسمي و موعدي فدعتني للانتظار و ادخلت مريض اخر ثم خرج المريض الاؤل و ادخلت مريض ثاني حتى صارت\nالساعه السابعه و خمسة و ثلاثون دقيقة عندما خرج المريض الثاني و بعدها دخلت عندما ذكرتها بمو عدي مره\nاخرى فادخلتني ليرفص الطبيب الزياره متعللاً بالتاخير عن الموعد و حضوري في الساعه السابعه و ليس\nالسادسة و خمسون دقيقة. و خرجت من العيادة دون كشف بعد ان انتظرنت لمدة ٣٥ دقيقة دون اعلامي بالغاء\nالموعد مما يعد عدم احترام المريض و وقته و حاجته للعلاج. أرجوا النظر في الشكوى حتى لا تتكرر. و شكراً\nماهي النتيجة التي تبحث عنها\n معاقبة المخطئ و احترام المريض","I had an appointment at 6:50 PM on Wednesday, May 17. I knocked on the clinic door at 7:00 PM and informed the nurse of my name and appointment. She asked me to wait and let another patient in, then another one after that. By 7:35 PM, when the second patient exited, I reminded her of my appointment again, and she let me in only for the doctor to refuse the visit, citing that I was late and arrived at 7:00 PM instead of 6:50 PM. I left the clinic without being seen after waiting for 35 minutes without being informed about the cancellation of my appointment, which shows a lack of respect for the patient, their time, and their need for treatment.\n\nI hope this complaint is addressed to prevent it from happening again. Thank you.",null,"Patient",{"$nulls":4},"Medical",1,{"$f":"BK32/BK34","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$nulls":8},{"$f":"BU31/BV28","v":{"v":0.5,"d":"50.00%"}},{"$f":"BV31/BV28","v":{"v":0.1,"d":"10.00%"}},{"$f":"BW31/BV28","v":{"v":0,"d":"0.00%"}},{"$f":"BX31/BV28","v":{"v":0.4,"d":"40.00%"}},{"$nulls":7},{"$f":"CI26","v":2},{"$f":"CJ26","v":0},{"$f":"CK26","v":1},{"$f":"CL26","v":14},{"$nulls":7},{"$f":"CT26","v":1},{"$f":"CU26","v":1},{"$f":"CV26","v":1},{"$f":"CW26","v":11}]
[null,31,1262,30186703,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العلاج الطبيعي","2023-05-18T09:50:00","تهاني عبدالله القرني","24 Hours","2023-05-18","09:50:00","تهاني عبدالله القرني","2023-05-18","09:50:00",{"$nulls":3},"2023-05-18","09:50:00","تهاني عبدالله القرني",0,{"$nulls":3},-45064.40972222222,{"$nulls":3},0,{"$nulls":4},-45064.40972222222,{"$nulls":3},-45064.40972222222,"2023-05-18","10:18:00",0.01944444444961846,"2023-05-18","10:18:00","تهاني عبدالله القرني",0.01944444444961846,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","تم التواصل عدة مرات لحجز موعد العلاج الطبيعي ولم يتم الرد . ","I have reached out multiple times to schedule an appointment for physical therapy, but I have not received any response.",null,"Patient",{"$nulls":4},"Admin",2,{"$f":"BK33/BK34","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":19},{"$f":"CF32/CG29","v":{"v":0.11764705882352941,"d":"11.76%"}},{"$f":"CG32/CG29","v":{"v":0,"d":"0.00%"}},{"$f":"CH32/CG29","v":{"v":0.058823529411764705,"d":"5.88%"}},{"$f":"CI32/CG29","v":{"v":0.8235294117647058,"d":"82.35%"}},{"$nulls":7},{"$f":"CQ32/CR29","v":{"v":0.07142857142857142,"d":"7.14%"}},{"$f":"CR32/CR29","v":{"v":0.07142857142857142,"d":"7.14%"}},{"$f":"CS32/CR29","v":{"v":0.07142857142857142,"d":"7.14%"}},{"$f":"CT32/CR29","v":{"v":0.7857142857142857,"d":"78.57%"}}]
[4,32,1266,30231367,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-05-20T14:15:00","امال القحطاني","48 Hours","2023-05-20","14:15:00","امال القحطاني","2023-05-20","14:15:00",{"$nulls":3},"2023-05-20","14:15:00","امال القحطاني",0,{"$nulls":3},-45066.59375,{"$nulls":3},0,{"$nulls":4},-45066.59375,{"$nulls":3},-45066.59375,"2023-05-21","14:35:00",1.0138888888905058,"2023-05-21","14:35:00","امال القحطاني",1.0138888888905058,11936,"Dr. Azza Bashir ","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم رفض استقبال المريضه والإجابة عن اسباب عدم الدخول على الموعد وادخال مراجعين اخرين رغم الحضور المبكر للموعد بنصف ساعة تم الانتظار الطويل امام العياده وعند الدخول كان هناك نقاش بينها وبين زوجي عن سبب التأخير وسبب تحويلي لدكتوره اخرى بعد مراجعات دامت  ٨ أشهر  حيث تم تحويلي الى طبيبه اخرى وابلاغي بالتوجه لها في الزيارات القادمه علما اني ابلغتها بضرورة الحصول على تقرير مفصل على حالة المريضه والاحتياجات اللازمة ماقبل الولادة ويتم توضيح خطة مفصلة لما تم تقديمه من تطعيمات وأدوية والحاله الصحية ليتسنى لنا مراجعه دكتورة مختصة في مشفى اخر .  ","The patient was refused entry and not provided with reasons for not being seen at the scheduled time, despite arriving 30 minutes early. After a long wait outside the clinic, when I was finally allowed in, there was a discussion between the doctor and my husband about the delay and the reason for my referral to another doctor after 8 months of consultations. I was informed that I would be referred to another doctor and instructed to go to her for future visits. I emphasized the need for a detailed report on the patient's condition and necessary prenatal needs, requesting a clear plan outlining the vaccinations, medications, and health status provided to enable us to consult a specialist at another hospital.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK32+BK33+BJ56","v":3},{"$f":"BL32+BL33+BK56","v":{"v":1,"d":"100%"}},{"$nulls":8},"In-Patient",0,{"$f":"BV34/BV37","v":{"v":0,"d":"0.00%"}}]
[null,33,1267,30268572,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2023-05-20T17:24:00","امال القحطاني","More than 72 Hours","2023-05-20","17:24:00","امال القحطاني","2023-05-20","17:24:00","2023-05-20","18:02:00","امال القحطاني","2023-05-20","18:30:00","امال القحطاني",0.045833333337213844,{"$nulls":3},-45066.770833333336,{"$nulls":3},0,{"$nulls":4},-45066.770833333336,"2023-05-23","21:28:00","امال القحطاني",3.123611111106584,null,null,-45066.770833333336,{"$nulls":3},-45066.770833333336,13826,"Dr. Israa Ali El Zumam","Relationship complaints ","4. Accessibility","5.1.Patient-staff \ncommunication","5.1.4.Failure to clarify patient case to his family","تم تحويل زوجتي للعمليات وعند خروج المولوده من غرفة العمليات لوحظ وجود جروح اشبه بالخدوش من الجهة الخلفيه للمولود كما هو موضح بالصوره المرفقه وتم عمل العمليه القيصريه من قبل الدكتوره د. مروه زكي وتم الفحص قبل الولاده من قبل الدكتوره اسراء هي من قامت بفحص زوجتي قبل العمليه . وبعد الولاده تم حضور الدكتوره عزه بشير المسؤوله عن مراجعات زوجتي السابقه وطلب التوضيح منها لمى تم رؤيته وتم افادتنا بان الخدوش الموضحه كانت قبل العمليه اثناء الفحص اليدوي ولم تكن اثناء العلميه وعند السوال هل يتم الفحص اليدوي مع اداة ممكن ان تسبب هذه الخدوش تم ابلاغي من قبل الطبيبه عزه انه تم التوقيع من قبلي انا زوج المريضه  على اخلاء المستشفى من المسؤليه ولا اعلم مالمقصود حيث ان النقاش كان عن حالة الطفل الطبيه وبوجود خدوش واضحه حيث اني اريد شرح وتوضيح كامل عن اسباب حدوث هذه الجروح . ","My wife was referred for surgery, and upon the newborn's exit from the operating room, scratches resembling wounds were noticed on the back of the baby, as shown in the attached photo. The cesarean section was performed by Dr. Marwa Zaki, and the examination before childbirth was conducted by Dr. Isra, who performed the check-up on my wife prior to the operation. After the birth, Dr. Iza Bashir, who is responsible for my wife's previous consultations, came to clarify what was observed. She informed us that the visible scratches were present before the operation during the manual examination, not during the surgery. When I questioned whether manual examinations are conducted with tools that could cause such scratches, Dr. Iza mentioned that I had signed a waiver absolving the hospital of responsibility, which I did not understand, as the discussion was about the medical condition of the baby and the presence of clear scratches. I would like a complete explanation and clarification regarding the reasons for these wounds.",null,"Patient",{"$nulls":15},"Out-Patient",9,{"$f":"BV35/BV37","v":{"v":0.9,"d":"90.00%"}},{"$nulls":8},"In-Patient",3,{"$f":"CG35/CG38","v":{"v":0.17647058823529413,"d":"17.65%"}}]
[null,34,1267,30268572,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2023-05-20T17:46:00","امال القحطاني","More than 72 Hours","2023-05-20","17:24:00","امال القحطاني","2023-05-20","17:46:00","2023-05-20","18:02:00","امال القحطاني","2023-05-20","18:26:00","امال القحطاني",0.027777777781011537,"2023-05-20","19:43:00","امال القحطاني",0.053472222221898846,{"$nulls":3},-45066.82152777778,{"$nulls":4},-45066.768055555556,"2023-06-07","13:01:00","امال القحطاني",17.774305555554747,"2023-05-21","17:22:00",0.9555555555562023,{"$nulls":3},-45066.768055555556,12978,"Dr. Marwa Zaki","Relationship complaints ","4. Accessibility","5.1.Patient-staff \ncommunication","5.1.4.Failure to clarify patient case to his family","تم تحويل زوجتي للعمليات وعند خروج المولوده من غرفة العمليات لوحظ وجود جروح اشبه بالخدوش من الجهة الخلفيه للمولود كما هو موضح بالصوره المرفقه وتم عمل العمليه القيصريه من قبل الدكتوره د. مروه زكي وتم الفحص قبل الولاده من قبل الدكتوره اسراء هي من قامت بفحص زوجتي قبل العمليه . وبعد الولاده تم حضور الدكتوره عزه بشير المسؤوله عن مراجعات زوجتي السابقه وطلب التوضيح منها لمى تم رؤيته وتم افادتنا بان الخدوش الموضحه كانت قبل العمليه اثناء الفحص اليدوي ولم تكن اثناء العلميه وعند السوال هل يتم الفحص اليدوي مع اداة ممكن ان تسبب هذه الخدوش تم ابلاغي من قبل الطبيبه عزه انه تم التوقيع من قبلي انا زوج المريضه  على اخلاء المستشفى من المسؤليه ولا اعلم مالمقصود حيث ان النقاش كان عن حالة الطفل الطبيه وبوجود خدوش واضحه حيث اني اريد شرح وتوضيح كامل عن اسباب حدوث هذه الجروح . ","My wife was referred for surgery, and upon the newborn's exit from the operating room, scratches resembling wounds were noticed on the back of the baby, as shown in the attached photo. The cesarean section was performed by Dr. Marwa Zaki, and the examination before childbirth was conducted by Dr. Isra, who performed the check-up on my wife prior to the operation. After the birth, Dr. Iza Bashir, who is responsible for my wife's previous consultations, came to clarify what was observed. She informed us that the visible scratches were present before the operation during the manual examination, not during the surgery. When I questioned whether manual examinations are conducted with tools that could cause such scratches, Dr. Iza mentioned that I had signed a waiver absolving the hospital of responsibility, which I did not understand, as the discussion was about the medical condition of the baby and the presence of clear scratches. I would like a complete explanation and clarification regarding the reasons for these wounds.",null,"Patient",{"$nulls":15},"ER",1,{"$f":"BV36/BV37","v":{"v":0.1,"d":"10.00%"}},{"$nulls":8},"Out-Patient",12,{"$f":"CG36/CG38","v":{"v":0.7058823529411765,"d":"70.59%"}},{"$nulls":8},"In-Patient",6,{"$f":"CR36/CR39","v":{"v":0.42857142857142855,"d":"42.86%"}}]
[null,35,1268,30242276,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2023-05-20T19:31:00","امال القحطاني","More than 72 Hours","2023-05-20","19:31:00","امال القحطاني","2023-05-20","19:31:00",{"$nulls":3},"2023-05-20","19:31:00","امال القحطاني",0,{"$nulls":3},-45066.81319444445,{"$nulls":3},0,{"$nulls":4},-45066.81319444445,"2023-05-23","21:27:00","امال القحطاني",3.0805555555562023,null,null,-45066.81319444445,{"$nulls":3},-45066.81319444445,13826,"Dr. Israa Ali El Zumam","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","في 20 مايو 2023، ذهبت إلى موعدي مع الدكتور محمد ميسرة، ثم تم تحويلي إلى الدكتور أيمن. كانت الممرضة عدوانية جداً معنا، حيث كانت تصرخ ولم ترغب في خدمتنا لأنها كانت تريد المغادرة. أخذت الفيتال بسرعة وتركتنا نغادر وأغلقت العيادة.","On 20 may 2023, I went to my appointment with DR MOHAMMED MAISARAH then they transfer to dr AYMAN , the nurse was to aggressive with us she shouting and did not want to serves us because she want to leave she took the vitel quickly and let them to leave and close the clinic. ",null,"Patient",{"$nulls":15},"Total",{"$f":"BV34+BV35+BV36","v":10},{"$f":"SUM(BW34:BW36)","v":{"v":1,"d":"100%"}},{"$nulls":8},"ER",2,{"$f":"CG37/CG38","v":{"v":0.11764705882352941,"d":"11.76%"}},{"$nulls":8},"Out-Patient",5,{"$f":"CR37/CR39","v":{"v":0.35714285714285715,"d":"35.71%"}}]
[null,36,1271,30267717,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2023-05-21T16:29:00","تهاني عبدالله القرني","More than 72 Hours","2023-05-21","16:29:00","تهاني عبدالله القرني","2023-05-21","16:29:00","2023-05-22","11:00:00","تهاني عبدالله القرني","2023-05-22","15:08:00","تهاني عبدالله القرني",0.9437500000058208,"2023-05-23","12:01:00","تهاني عبدالله القرني",0.8701388888875954,{"$nulls":3},-45069.50069444445,{"$nulls":4},-45068.63055555556,{"$nulls":3},-45068.63055555556,"2023-05-24","11:29:00",1.8479166666656965,"2023-05-25","17:00:00","ابرار بندر الشمري",3.077777777776646,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","في 20 مايو 2023، ذهبت إلى موعدي مع الدكتور محمد ميسرة، ثم تم تحويلي إلى الدكتور أيمن. كانت الممرضة عدوانية جداً معنا، حيث كانت تصرخ ولم ترغب في خدمتنا لأنها كانت تريد المغادرة. أخذت الفيتال بسرعة وتركتنا نغادر وأغلقت العيادة.","On 20 may 2023, I went to my appointment with DR MOHAMMED MAISARAH then they transfer to dr YAMINE, the nurse was to aggressive with us she shouting and did not want to serves us because she want to leave she took the vitel quickly and let them to leave and close the clinic. ",null,"Patient",{"$nulls":15},"Medical",5,{"$f":"BV38/BV41","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"Total",{"$f":"CG35+CG36+CG37","v":17},{"$f":"SUM(CH35:CH37)","v":{"v":1,"d":"100%"}},{"$nulls":8},"ER",3,{"$f":"CR38/CR39","v":{"v":0.21428571428571427,"d":"21.43%"}}]
[null,37,1271,30267717,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2023-05-21T17:02:00","تهاني عبدالله القرني","More than 72 Hours","2023-05-21","16:29:00","تهاني عبدالله القرني","2023-05-21","17:02:00","2023-05-22","11:00:00","تهاني عبدالله القرني","2023-05-22","02:07:00","ابرار بندر الشمري",0.37847222221898846,"2023-05-23","12:00:00","تهاني عبدالله القرني",1.4118055555591127,"2023-05-24","12:26:00","تهاني عبدالله القرني",1.0180555555562023,{"$nulls":4},-45068.08819444444,{"$nulls":3},-45068.08819444444,"2023-05-24","19:56:00",2.742361111115315,"2023-05-25","17:00:00","ابرار بندر الشمري",3.6201388888948713,null,"ABDULAZIZ","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم الحضور بتاريخ 21 مايو 2023م الى قسم الطوارئ وذلك لتنويم طفلتي حيث تم انتظارنا  لمدة تتجاوز ال٣ ساعات بالطوارئ لأنهاء اجراءت دخولهم وتنويمهم وعند مراجعه المدير المناوب لأكثر من مره برر ذالك بوجود نقص بالممرضات! في اول مره تمت مراجعته اتصل بالممرضات وتمت افادته بأخذ الطفل وعند الرجوع للغرفة للطوارئ اتضح بأنهم لم يأخذو الطفل ولم يتم التجاوب .","On May 21, 2023, I went to the emergency department to admit my daughter. We waited for more than 3 hours in the emergency room for the admission procedures to be completed. When we approached the on-duty manager multiple times, he justified the delay by saying there was a shortage of nurses. During our first visit to him, he called the nurses, who informed him to take the child. However, upon returning to the emergency room, it became clear that they had not taken the child and did not respond to us.",null,"Patient",{"$nulls":15},"Admin",5,{"$f":"BV39/BV41","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},"Medical",14,{"$f":"CG39/CG43","v":{"v":0.8235294117647058,"d":"82.35%"}},{"$nulls":8},"Total",{"$f":"CR36+CR37+CR38","v":14},{"$f":"SUM(CS36:CS38)","v":{"v":1,"d":"100%"}}]
[null,38,1274,30267717,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-05-21T16:10:00","تهاني عبدالله القرني","More than 72 Hours","2023-05-21","16:10:00","تهاني عبدالله القرني","2023-05-21","16:10:00",{"$nulls":3},"2023-05-22","04:26:00","تهاني عبدالله القرني",0.5111111111109494,"2023-05-23","11:59:00","تهاني عبدالله القرني",1.3145833333328483,{"$nulls":3},-45069.49930555555,{"$nulls":4},-45068.18472222222,{"$nulls":3},-45068.18472222222,"2023-05-23","17:56:00",1.5625,"2023-05-25","16:59:00","ابرار بندر الشمري",3.522916666668607,15397,"Dr. Marfa Hanna Salloum","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","بتاريخ 21 مايو 2023م تم التعامل معنا من قبل الطبيبة مارفا بشكل غير لائق وبطريقة غريبه وتهكم  قائله   هل بقي احد من اهل الطفل لم يأت معكم !!   في حال وجود عدد معين للمرافقين يتم ابلاغنا من القسم المختص بذلك وليس من قبلها . ","On May 21, 2023, we were treated inappropriately by Dr. Marva, who spoke to us in a strange and mocking manner, asking, \"Is there anyone from the child's family who hasn't come with you?\" If there is a specific number of accompanying persons allowed, we should be informed by the relevant department, not by her.",null,"Patient",{"$nulls":15},"Nursing",null,{"$f":"BV40/BV41","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Admin",null,{"$f":"CG40/CG43","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Medical",8,{"$f":"CR40/CR44","v":{"v":0.5714285714285714,"d":"57.14%"}}]
[null,39,1280,30095209,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2023-05-23T11:11:00","تهاني عبدالله القرني","More than 72 Hours","2023-05-23","11:05:00","تهاني عبدالله القرني","2023-05-23","11:11:00","2023-05-23","18:28:00","تهاني عبدالله القرني","2023-05-23","18:30:00","تهاني عبدالله القرني",0.304861111115315,"2023-05-25","17:01:00","ابرار بندر الشمري",1.9381944444394321,"2023-05-30","14:23:00","تهاني عبدالله القرني",4.890277777783922,"2023-05-30","14:23:00","تهاني عبدالله القرني",null,6.828472222223354,{"$nulls":3},-45069.770833333336,"2023-05-30","14:47:00",6.84513888888614,"2023-06-06","10:35:00","امال القحطاني",13.67013888888323,90247,"Dr. Fahad A. Aldosary","Management complaints","4. Accessibility","4.3.Delays","4.3.1.Delay in admitting patient","بتاريخ 23 مايو 2023م تم حضوري على الموعد ولكن لم يتم حضور الطبيب ولم يتم الالتزام بمواعيد وقد تكرر الامر اكثر من مره معي مما أدى الي استعجال الطبيب مع المرضى ووقت المريض الذي خصص له وادى ذلك الى استيائي والغاء الكشفية.","On May 23, 2023, I attended my appointment, but the doctor did not show up and did not adhere to the scheduled times. This has happened multiple times, leading to the doctor rushing with patients and disregarding the allocated time for each patient. As a result, I was dissatisfied and decided to cancel the appointment.",null,"Patient",{"$nulls":15},"Total",{"$f":"BV38+BV39+BV40","v":10},{"$f":"BW38+BW39++BW40","v":{"v":1,"d":"100%"}},{"$nulls":8},"Nursing ",3,{"$f":"CG41/CG43","v":{"v":0.17647058823529413,"d":"17.65%"}},{"$nulls":8},"Admin",2,{"$f":"CR41/CR44","v":{"v":0.14285714285714285,"d":"14.29%"}}]
[null,40,1288,30227337,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-05-24T13:21:00","تهاني عبدالله القرني","24 Hours","2023-05-24","13:21:00","تهاني عبدالله القرني","2023-05-24","13:21:00",{"$nulls":3},"2023-05-24","13:21:00","تهاني عبدالله القرني",0,{"$nulls":3},-45070.55625,{"$nulls":3},0,{"$nulls":4},-45070.55625,{"$nulls":3},-45070.55625,"2023-05-24","13:44:00",0.015972222223354038,"2023-05-24","13:44:00","تهاني عبدالله القرني",0.015972222223354038,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","لم يتم اصدار الاجازة المرضية على منصة صحة . ","The sick leave has not been issued on the Seha platform.",null,"Patient",{"$nulls":26},"Support Services ",null,{"$f":"CG42/CG43","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Nursing ",3,{"$f":"CR42/CR44","v":{"v":0.21428571428571427,"d":"21.43%"}}]
[5,41,1294,540556441,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2023-05-27T21:40:00","ابرار الشمري","More than 72 Hours","2023-05-27","14:16:00","ابرار الشمري","2023-05-27","21:40:00","2023-05-29","13:22:00","ابرار بندر الشمري","2023-05-29","13:25:00","ابرار بندر الشمري",1.65625,"2023-06-04","15:50:00","امال القحطاني",6.100694444437977,{"$nulls":3},-45081.65972222222,{"$nulls":4},-45075.55902777778,{"$nulls":3},-45075.55902777778,"2023-06-04","20:42:00",6.303472222221899,"2023-06-06","09:42:00","امال القحطاني",7.84513888888614,8635,"Dr. Ezzat Abdel Aziem","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم حضوري لموعدي وشرح الحالة النفسية حتى انه اكد لي انها ( حالة اكتئاب ) وطلب منى حضور زوجي في المراجعه القادمة وبعد حضورنا افادنا انه ليس من اختصاصي واحالتي على دكتور اخر علما انه لم يذكر ذلك من البداية ،  مما ادى الى حصول سوء فهم بيني وبين زوجي واستياء حالتي النفسية اكثر .","I attended my appointment and explained my mental state. The doctor confirmed that it was a \"depression case\" and requested that my husband attend the next visit. After we came for the follow-up, he informed us that it was not his specialty and referred me to another doctor, even though he did not mention this from the beginning. This led to a misunderstanding between my husband and me, further worsening my mental state.",null,"Patient",{"$nulls":26},"Total",{"$f":"CG39+CG40+CG41+CG42","v":17},{"$f":"CH39+CH40+CH41+CH42","v":{"v":1,"d":"100%"}},{"$nulls":8},"Support Services ",1,{"$f":"CR43/CR44","v":{"v":0.07142857142857142,"d":"7.14%"}}]
[null,42,1298,1004024111,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الباطنية","2023-05-29T18:16:00","ابرار الشمري","More than 72 Hours","2023-05-29","18:09:00","ابرار الشمري","2023-05-29","18:16:00","2023-05-29","21:23:00","امال القحطاني","2023-05-29","18:16:00","ابرار بندر الشمري",0,{"$nulls":3},-45075.76111111111,{"$nulls":3},0,{"$nulls":4},-45075.76111111111,"2023-06-03","20:00:00","ابرار بندر الشمري",5.072222222224809,null,null,-45075.76111111111,{"$nulls":3},-45075.76111111111,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","يتم النداء بالجرس ولا استجابه  نظافة الغرفه وتعقيمها . عدم الحرص على نظافة والاهتمام بالمريضه بعد، العميله الجراحيه عدم مراعاه حالة المريضه بعد خروجها من العنايه المركزه\nماهي النتيجة التي تبحث عنها، الحرص والاهتمام بالمريضه نفسيا وجسديا وخاصه منطقة العمليه الجراحيه الاستجابه عند نداء على الممرضه\nوتقديم المساعده على الفور","There is no response when the bell is rung, and the cleanliness and disinfection of the room are inadequate. There is a lack of attention to the patient's cleanliness and care after the surgical procedure, as well as a disregard for her condition after leaving the intensive care unit.",null,"Patient",{"$nulls":37},"Total",{"$f":"CR40+CR41+CR42+CR43","v":14},{"$f":"CS40+CS41+CS42+CS43","v":{"v":0.9999999999999999,"d":"100%"}}]
[null,43,1301,30205795,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-05-31T20:12:00","امال القحطاني","More than 72 Hours","2023-05-31","20:12:00","امال القحطاني","2023-05-31","20:12:00",{"$nulls":3},"2023-05-31","20:12:00","امال القحطاني",0,{"$nulls":3},-45077.84166666667,{"$nulls":3},0,{"$nulls":4},-45077.84166666667,{"$nulls":3},-45077.84166666667,"2023-05-31","20:53:00",0.028472222220443655,"2023-05-31","20:53:00","امال القحطاني",0.028472222220443655,null,null,"Management complaints","3. Institutional issues","Medical records","3.7.3.Medical report issues","تم طلب تقارير لابنتي وداد حيث طلبت من المستشفى ارسالها لي عن طريق الواتس ولم يتم ذلك. ","I requested reports for my daughter Widad and asked the hospital to send them to me via WhatsApp, but this has not been done.",null,"Patient"]
[]
[]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average",{"$nulls":12},"Total Complaints",{"$f":"B59","v":43}]
[{"$nulls":4},"MOH",10,{"$f":"F49/F53","v":{"v":0.23255813953488372,"d":"23.26%"}},null,"Medical",null,null,"تهاني القرني",17,{"$f":"M49/M55","v":{"v":0.3953488372093023,"d":"39.53%"}},3,1,0,13,{"$f":"O50+P50+Q50+R50","v":{"v":1,"d":"100.00%"}},null,"تهاني القرني",11,{"$f":"V49/Z52","v":{"v":0.2619047619047619,"d":"26.19%"}},6,{"$f":"X49/Z52","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"X49+V49","v":17},{"$nulls":5},4,null,null,4,"تهاني القرني",{"$nulls":4},"أطباء الطوارئ",3,{"$f":"AVERAGE(AR49:AX49)","v":0.78},"Closed",0.01,1.55,{"$nulls":9},"Satisfaction Table"]
["Week 1",10,null,null,"CCHI",3,{"$f":"F50/F53","v":{"v":0.06976744186046512,"d":"6.98%"}},null,"أطباء الطوارئ",3,null,"Percentage",null,null,{"$f":"O49/M49","v":{"v":0.17647058823529413,"d":"17.65%"}},{"$f":"P49/M49","v":{"v":0.058823529411764705,"d":"5.88%"}},{"$f":"Q49/M49","v":{"v":0,"d":"0.00%"}},{"$f":"R49/M49","v":{"v":0.7647058823529411,"d":"76.47%"}},null,null,"ابرار الشمري",4,{"$f":"V50/Z52","v":{"v":0.09523809523809523,"d":"9.52%"}},2,{"$f":"X50/Z52","v":{"v":0.047619047619047616,"d":"4.76%"}},{"$f":"V50+X50","v":6},{"$nulls":9},"ابرار الشمري",{"$nulls":4},"تنويم النساء والولادة",4,{"v":2.4450000000000003,"d":"2.45"},3.95,"Closed",0.94,"Closed",{"$nulls":8},"Total Responces"]
["Week 2",13,null,null,"Patients",17,{"$f":"F51/F53","v":{"v":0.3953488372093023,"d":"39.53%"}},null,"تنويم النساء والولادة",4,null,"ابرار الشمري",9,{"$f":"M51/M55","v":{"v":0.20930232558139536,"d":"20.93%"}},1,0,1,7,{"$f":"O52+P52+Q52+R52","v":{"v":1,"d":"100.00%"}},null,"امال القحطاني",3,{"$f":"V51/Z52","v":{"v":0.07142857142857142,"d":"7.14%"}},16,{"$f":"X51/Z52","v":{"v":0.38095238095238093,"d":"38.10%"}},{"$f":"V51+X51","v":19},{"$nulls":9},"امال القحطاني",{"$nulls":4},"صيدلية الطوارئ",1,1.96,1.96,{"$nulls":11},"Escalated Without Response"]
["Week 3",8,null,null,"Patient relatives",13,{"$f":"F52/F53","v":{"v":0.3023255813953488,"d":"30.23%"}},null,"صيدلية الطوارئ",1,null,"Percentage",null,null,{"$f":"O51/M51","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"P51/M51","v":{"v":0,"d":"0.00%"}},{"$f":"Q51/M51","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"R51/M51","v":{"v":0.7777777777777778,"d":"77.78%"}},null,null,"Total",{"$f":"SUM(V49:V51)","v":18},{"$f":"W49+W50+W51","v":{"v":0.4285714285714286,"d":"42.86%"}},{"$f":"X49+X50+X51","v":24},{"$f":"Y49+Y50+Y51","v":{"v":0.5714285714285714,"d":"57.14%"}},{"$f":"Z49+Z50+Z51","v":42},{"$nulls":14},"عيادات الأسنان",2,0.27,0.27,"Closed",{"$nulls":10},"Closed Without Response"]
["Week 4",9,null,null,"Total",{"$f":"F49+F50+F51+F52","v":43},{"$f":"G49+G50+G51+G52","v":{"v":0.9999999999999999,"d":"100.00%"}},null,"عيادات الأسنان",2,null,"امال القحطاني",17,{"$f":"M53/M55","v":{"v":0.3953488372093023,"d":"39.53%"}},6,1,1,9,{"$f":"O54+P54+Q54+R54","v":{"v":1,"d":"100.00%"}},{"$nulls":6},{"$f":"Y52+W52","v":{"v":1,"d":"100.00%"}},{"$nulls":14},"عيادات الباطنية",1,5.72,5.72,{"$nulls":11},"Satisfied"]
["Week 5",3,null,null,"In-Patient",9,{"$f":"F54/F57","v":{"v":0.20930232558139536,"d":"20.93%"}},null,"عيادات الباطنية",1,null,"Percentage",null,null,{"$f":"O53/M53","v":{"v":0.35294117647058826,"d":"35.29%"}},{"$f":"P53/M53","v":{"v":0.058823529411764705,"d":"5.88%"}},{"$f":"Q53/M53","v":{"v":0.058823529411764705,"d":"5.88%"}},{"$f":"R53/M53","v":{"v":0.5294117647058824,"d":"52.94%"}},{"$nulls":22},"عيادات الطب النفسي",2,{"v":3.5949999999999998,"d":"3.60"},6.84,0.35,{"$nulls":10},"Neutral"]
["Total",{"$f":"SUM(B50:B54)","v":43},null,null,"Out-Patient",28,{"$f":"F55/F57","v":{"v":0.6511627906976745,"d":"65.12%"}},null,"عيادات الطب النفسي",2,null,"Total",{"$f":"M49+M51+M53","v":43},{"v":1,"d":"100.00%"},10,2,2,29,{"$f":"O56+P56+Q56+R56","v":{"v":1,"d":"100.00%"}},{"$nulls":12},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات النساء والولادة",6,{"v":0.9233333333333333,"d":"0.92"},"Closed","Closed","Closed",1.3,0.39,1.08,{"$nulls":6},"Dissatisfied"]
[{"$nulls":4},"ER",6,{"$f":"F56/F57","v":{"v":0.13953488372093023,"d":"13.95%"}},null,"عيادات النساء والولادة",6,{"$nulls":4},{"$f":"O55/M55","v":{"v":0.23255813953488372,"d":"23.26%"}},{"$f":"P55/M55","v":{"v":0.046511627906976744,"d":"4.65%"}},{"$f":"Q55/M55","v":{"v":0.046511627906976744,"d":"4.65%"}},{"$f":"R55/M55","v":{"v":0.6744186046511628,"d":"67.44%"}},{"$nulls":13},16,null,null,2,"تهاني القرني",{"$nulls":4},"عيادات جراحة الأنف وأذن وحنجرة",2,{"v":0.1,"d":"0.10"},0.1,"Closed",{"$nulls":10},"No Response"]
["1st Half",27,null,null,"Total",{"$f":"F54+F55+F56","v":43},{"$f":"G54+G55+G56","v":{"v":1,"d":"100.00%"}},null,"عيادات جراحة الأنف وأذن وحنجرة",2,{"$nulls":24},3,"ابرار الشمري",{"$nulls":4},"عيادات جراحة العظام",2,{"v":6.4350000000000005,"d":"6.44"},5.83,7.04,{"$nulls":10},"Satisfaction Rate",{"$f":"(BE53/BE50)*100","v":{"$error":"#DIV/0!"}}]
["2nd Half",16,null,null,"Medical",28,{"$f":"F58/F62","v":{"v":0.6511627906976745,"d":"65.12%"}},null,"عيادات جراحة العظام",2,{"$nulls":24},11,"امال القحطاني",{"$nulls":4},"قسم الأشعة",1,11.85,11.85,{"$nulls":11},"Response Rate",{"$f":"BE50/BE48","v":0}]
["Total",{"$f":"B57+B58","v":43},null,null,"Admin",9,{"$f":"F59/F62","v":{"v":0.20930232558139536,"d":"20.93%"}},null,"قسم الأشعة",1,{"$nulls":30},"قسم الصيدلية",2,{"v":1.945,"d":"1.95"},2.85,1.04]
[{"$nulls":4},"Nursing",5,{"$f":"F60/F62","v":{"v":0.11627906976744186,"d":"11.63%"}},null,"قسم الصيدلية",2,{"$nulls":30},"قسم العمليات",1,{"$error":"#DIV/0!"},"Closed"]
[{"$nulls":4},"Support Services",1,{"$f":"F61/F62","v":{"v":0.023255813953488372,"d":"2.33%"}},null,"قسم العمليات",1,{"$nulls":30},"قسم المختبر",1,0.01,0.01,{"$nulls":11},"The Rightful Side"]
[{"$nulls":4},"Total",{"$f":"F58+F59+F60+F61","v":43},{"$f":"G58+G59+G60+G61","v":{"v":1,"d":"100.00%"}},null,"قسم المختبر",1,{"$nulls":21},"Total Escalated",{"$f":"AF49","v":4},{"$nulls":7},"Total",{"$f":"SUM(AP49:AP61)","v":28},{"$nulls":13},"Hospital Right",null,{"$f":"BE62/BE64","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"Total",{"$f":"SUM(J50:J62)","v":28},{"$nulls":21},"Total Closed",{"$f":"AF56","v":16},{"$nulls":22},"Patient Right",null,{"$f":"BE63/BE64","v":{"$error":"#DIV/0!"}}]
[{"$nulls":40},"Non-Medical",null,"Average",{"$nulls":12},"Total",{"$f":"BE63+BE62","v":0},{"$f":"BF62+BF63","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"Non-Medical",{"$nulls":22},"Reason For Escalation","Number","Percentage",{"$nulls":6},"استقبال العلاج الطبيعي",1,{"$f":"AVERAGE(AR65:AW65)","v":0.01},0.01]
[{"$nulls":8},"استقبال العلاج الطبيعي",1,{"$nulls":21},"عدم رضى المريض",null,{"$f":"AG66/AG69","v":0},{"$nulls":6},"المدير المناوب",1,{"$f":"AVERAGE(AR66:AW66)","v":2.72},2.72]
[{"$nulls":8},"المدير المناوب",1,{"$nulls":21},"تأخير الرد من قبل القسم",20,{"$f":"AG67/AG69","v":1},{"$nulls":6},"قسم الأمن",1,{"$f":"AVERAGE(AR67:AW67)","v":0.87},0.87]
[{"$nulls":8},"قسم الأمن",1,{"$nulls":21},"سبب آخر",null,{"$f":"AG68/AG69","v":0},{"$nulls":6},"قسم التقارير الطبية",4,{"$f":"AVERAGE(AR68:AW68)","v":{"v":1.0487499999999998,"d":"1.05"}},0.01,4.08,0.095,0.01]
[{"$nulls":8},"قسم التقارير الطبية",4,{"$nulls":21},"Total ",{"$f":"AG66+AG67+AG68","v":20},{"$f":"AH66+AH68+AH67","v":1},{"$nulls":6},"قسم المالية",1,{"$f":"AVERAGE(AR69:AW69)","v":0.06},0.06]
[{"$nulls":8},"قسم المالية",1,{"$nulls":30},"قسم الموافقات الطبية",1,{"$f":"AVERAGE(AR70:BB70)","v":0.64},0.64]
[{"$nulls":8},"قسم الموافقات الطبية",1,{"$nulls":30},"Total",{"$f":"SUM(AP65:AP70)","v":9},{"$f":"AVERAGE(AR71:AW71)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"Total",{"$f":"SUM(J66:J71)","v":9}]
[{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":8},"Nursing",{"$nulls":31},"تمريض الحضانة",1,{"$f":"AVERAGE(AR74:AT74)","v":{"$error":"#DIV/0!"}},"Closed"]
[{"$nulls":8},"تمريض الحضانة",1,{"$nulls":30},"تمريض الطوارئ",1,1.08,1.08]
[{"$nulls":8},"تمريض الطوارئ",1,{"$nulls":30},"تمريض العيادات الخارجية",2,1.84,"Closed",1.84]
[{"$nulls":8},"تمريض العيادات الخارجية",1,{"$nulls":30},"تمريض تنويم الباطنية",1,{"$error":"#DIV/0!"},"Closed"]
[{"$nulls":8},"تمريض تنويم الباطنية",1,{"$nulls":30},"تمريض غرفة تقديم الأدوية الوريدية (20)",1,{"v":1,"d":"1.00"},1]
[{"$nulls":8},"تمريض غرفة تقديم الأدوية الوريدية (20)",1,{"$nulls":30},"Total",{"$f":"SUM(AP74:AP78)","v":6},{"$error":"#DIV/0!"}]
[{"$nulls":8},"Total",{"$f":"SUM(J75:J79)","v":5},{"$nulls":30},"Support Services",null,"Average"]
[{"$nulls":40},"قسم المطبخ",1,{"$f":"AVERAGE(AR81:AT81)","v":3.01},3.01]
[{"$nulls":40},"Total",{"$f":"SUM(AP81)","v":1}]
[{"$nulls":8},"Support Services"]
[{"$nulls":8},"قسم المطبخ",1]
[{"$nulls":8},"Total",{"$f":"SUM(J84)","v":1},{"$nulls":30},"Total",{"$f":"AP71+#REF!+#REF!","v":{"$error":"#REF!"}}]
[]
[]
[{"$nulls":8},"Total",{"$f":"SUM(J63+J72+J80+J85)","v":43}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,1302,30267810,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-06-01T13:36:00","ابرار الشمري","More than 72 Hours","2023-06-01","12:07:00","ابرار الشمري","2023-06-01","13:36:00","2023-06-10","18:31:00","ابرار بندر الشمري","2023-06-10","19:00:00","ابرار بندر الشمري",{"$f":"(U3+T3)-(P3+O3)","v":9.224999999998545},"2023-06-19","18:37:00","ابرار بندر الشمري",{"$f":"(Y3+X3)-(U3+T3)","v":8.984027777776646},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":-45096.77569444444},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45087.791666666664},"2023-07-08","09:32:00","امال القحطاني",{"$f":"(AL3+AK3)-(U3+T3)","v":27.605555555557657},null,null,{"$f":"(AP3+AO3)-(U3+T3)","v":-45087.791666666664},{"$nulls":3},{"$f":"(AS3+AR3)-(U3+T3)","v":-45087.791666666664},8825,"Dr. Yousef El Nemrawi","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","نادت الممرض على اسم والدتي في وقت الموعد وانا كنت عند مدخل دورات المياه اشرت اليها بانني قادم الان،\nغسلت يدي وتوجهت مباشرة للعيادة، طرقت الباب ودخلت ووجدت طفله لدى الطبيب، قلت له عفواً هل انت\nفاضي الان، ورد علي باسلوب خالي من المهنية والادب وبصوت مرتفع  عيونك ما تشوف المرضى الي قدامك  قلت\nانتم ناديتم اسم الوالدة رجساء الدوسري، قال خلك برا وندعيك،، الاسلوب والطريقة لا تقبل من اي شخص فكيف\nبطبيب من المفترض ان يكون على خلق رفيع مع العلم انني لم ارد على اساءته احتراماً للمستشفى والعاملين فيه\nالغيت الموعد لديه وذهبت لطبيب اخر انتظار .","The nurse called my mother's name at the time of the appointment, and I was at the entrance of the restrooms. I waved to her to indicate that I was coming right away. I washed my hands and went directly to the clinic. I knocked on the door and found a child with the doctor. I asked him, \"Excuse me, are you free now?\" He responded in an unprofessional and rude manner, raising his voice: \"Can't you see the patients in front of you?\" I explained that you called my mother, Rajesah Al-Dosari. He told me to stay outside and that he would call me. Such behavior and approach are unacceptable from anyone, especially a doctor who is expected to have high morals. I did not respond to his disrespect to honor the hospital and its staff. I canceled my appointment with him and went to wait for another doctor.",null,"Patient",{"$nulls":4},1343,30250448,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-06-11T21:44:00","ابرار الشمري","24 Hours",null,null,1306,44156,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الطب النفسي","2023-06-03T14:22:00","امال القحطاني","24 Hours",null,null,1302,30267810,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-06-01T13:36:00","ابرار الشمري","More than 72 Hours",null,null,1303,30228670,"ذوي المراجع","التنويم","التمريض","تمريض قسم العمليات","2023-06-01T13:08:00","ابرار الشمري","More than 72 Hours"]
[null,2,1303,30228670,"ذوي المراجع","التنويم","التمريض","تمريض قسم العمليات","2023-06-01T13:08:00","ابرار الشمري","More than 72 Hours","2023-06-01","12:39:00","ابرار الشمري","2023-06-01","13:08:00","2023-06-04","22:02:00","ابرار بندر الشمري","2023-06-04","22:03:00","ابرار بندر الشمري",3.3715277777737356,"2023-06-10","20:08:00","ابرار بندر الشمري",5.920138888890506,"2023-06-19","18:34:00","ابرار بندر الشمري",8.934722222220444,{"$nulls":4},-45081.91875,"2023-07-08","09:39:00","امال القحطاني",33.483333333337214,null,null,-45081.91875,{"$nulls":3},-45081.91875,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","بعد نقل المريضة من غرفة العمليات على سرير العمليات الى غرفة التنويم، قامتا الممرضتين بطلب المريضة نقل\nنفسها من سرير العمليات الى سرير التنويم وهي في حالة من الالم وفقدان الوعي، ولم يتم نقلها من سرير العمليات\nالى سرير التنويم من قبل الممرضات، ادى ذلك الى تعرض المريضة( والدتي) للالم الشديد و اضطرار اخي الى\nالصعود على السرير و حملها بيديه الى السرير، في حال تكرار هذا الموقف مع مريضة وحيده اعلنت اكثر من\nوالدتي جراء هذا الاهمال.","After transferring the patient from the operating room bed to the recovery room, the two nurses asked the patient to transfer herself from the operating bed to the recovery bed while she was in pain and semi-conscious. The nurses did not assist in moving her from the operating bed to the recovery bed, which caused my mother to experience severe pain. My brother had to climb onto the bed and lift her himself. If this situation repeats with another patient who is alone, it could lead to serious consequences due to this negligence.",null,"Patient",{"$nulls":4},1349,30272164,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-06-12T16:29:00","امال القحطاني","24 Hours",null,null,1351,20210939,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-06-14T09:19:00","امال القحطاني","24 Hours",null,null,1322,30077078,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2023-06-07T12:37:00","امال القحطاني","48 Hours",null,null,1304,302440,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2023-06-01T13:13:00","ابرار الشمري","More than 72 Hours"]
[null,3,1304,302440,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2023-06-01T13:13:00","ابرار الشمري","More than 72 Hours","2023-06-01","12:40:00","ابرار الشمري","2023-06-01","13:13:00","2023-06-10","15:07:00","ابرار بندر الشمري","2023-06-10","18:56:00","ابرار بندر الشمري",9.238194444449618,"2023-06-19","18:36:00","ابرار بندر الشمري",8.986111111109494,{"$nulls":3},-45096.775,{"$nulls":4},-45087.78888888889,"2023-07-19","11:33:00","امال القحطاني",38.69236111110513,null,null,-45087.78888888889,{"$nulls":3},-45087.78888888889,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم دخولنا الى قسم الطوارى ولم يتم التشخيص على المريضه  نهائيا من قبل طبيب الطوارى، وتم الاكتفاء بتييسر اجراءت التنويم وبعد نقلها الى التنويم لم يتم فحصها الا بعد 3 ساعات ولم يتم عمل سونار وافادتنا ان الطفل نائم وفي الساعة 9 صباحا حضرت الدكتوره وافادتنا ان لابد من اجراء عملية قيصرية لان الحالة طارئة ( التفاف الحبل السري حول عنق الجنين ). ","We were admitted to the emergency department, but the patient was not diagnosed at all by the emergency doctor. They only facilitated the admission procedures. After transferring her to the ward, she was not examined until three hours later, and no ultrasound was performed. We were informed that the baby was asleep. At 9 AM, the doctor arrived and informed us that a cesarean section was necessary because the situation was emergency (the umbilical cord was wrapped around the baby's neck).\n",null,"Patient",{"$nulls":4},1385,30053234,"مجلس الضمان الصحي","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2023-06-26T13:08:00","امال القحطاني","24 Hours",null,null,1363,1210378772,"وزارة الصحة","العيادات الخارجية","الإداري","قسم السنترال","2023-06-19T19:46:00","ابرار الشمري","24 Hours",null,null,1333,30039617,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2023-06-08T20:38:00","ابرار الشمري","More than 72 Hours",null,null,1311,30226732,"ذوي المراجع","التنويم","الخدمات المساندة","قسم المطبخ","2023-06-04T20:16:00","ابرار الشمري","More than 72 Hours"]
[null,4,1306,44156,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الطب النفسي","2023-06-03T14:22:00","امال القحطاني","24 Hours","2023-06-03","14:22:00","امال القحطاني","2023-06-03","14:22:00"," ",null,null,"2023-06-03","19:18:00","ابرار بندر الشمري",0.2055555555562023,{"$nulls":3},-45080.80416666667,{"$nulls":3},0,{"$nulls":4},-45080.80416666667,{"$nulls":3},-45080.80416666667,"2023-06-03","19:20:00",1.3888888861401938E-3,"2023-06-03","19:20:00","ابرار بندر الشمري",1.3888888861401938E-3,90247,"Dr. Fahad Aldosary","Relationship complaints ","6. Humanness / Caring","6.3.Confidentiality","6.3.2.Breach of patient privacy","تم حضوري لموعدي  في العيادة  وطلبت من الدكتور تقرير مفصل بحالة المريض وتم الرفض من قبل الطبيب . ","I attended my appointment at the clinic and requested a detailed report on the patient's condition. However, the doctor refused my request.",null,"Patient",{"$nulls":4},1388,30029440,"مجلس الضمان الصحي","الطوارئ","الإداري","استقبال الطوارئ","2023-06-26T19:19:00","ابرار الشمري","24 Hours",null,null,1381,1090945617,"وزارة الصحة","الطوارئ","الطبي","عيادات جراحة العيون","2023-06-25T15:53:00","ابرار الشمري","24 Hours",null,null,1336,30194736,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-06-10T23:05:00","ابرار الشمري","More than 72 Hours",null,null,1317,556366641,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-06-06T12:30:00","امال القحطاني","More than 72 Hours"]
[null,5,1311,30226732,"ذوي المراجع","التنويم","الخدمات المساندة","قسم المطبخ","2023-06-04T20:16:00","ابرار الشمري","More than 72 Hours","2023-06-04","20:10:00","ابرار الشمري","2023-06-04","20:16:00","2023-06-07","15:39:00","ابرار بندر الشمري","2023-06-07","15:41:00","ابرار بندر الشمري",2.8090277777737356,"2023-06-10","20:03:00","ابرار بندر الشمري",3.1819444444481633,{"$nulls":3},-45087.83541666667,{"$nulls":4},-45084.65347222222,{"$nulls":3},-45084.65347222222,"2023-06-11","13:29:00",3.9083333333328483,"2023-06-13","20:04:00","ابرار بندر الشمري",6.182638888887595,null,null,"Management complaints","3. Institutional issues","3.2.Environment","3.2.4.Poor Food service","تم احضار وجبه العشاء وكان هناك شعر قصير في الشوربه مما ادى الى استيائي ورفع شكوى .","Dinner was served, and there was a short hair in the soup, which caused my dissatisfaction and led me to file a complaint.",null,"Patient",{"$nulls":15},1382,1090945617,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2023-06-25T15:57:00","ابرار الشمري","24 Hours",null,null,1338,30270578,"مراجع","العيادات الخارجية","الطبي","فني تخطيط القلب","2023-06-10T17:27:00","ابرار الشمري","More than 72 Hours",null,null,1332,30003335,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-06-08T14:55:00","امال القحطاني","More than 72 Hours"]
[null,6,1317,556366641,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-06-06T12:30:00","امال القحطاني","More than 72 Hours","2023-06-06","12:17:00","امال القحطاني","2023-06-06","12:30:00","2023-06-07","12:55:00","امال القحطاني","2023-06-06","12:17:00","امال القحطاني",-0.009027777778101154,{"$nulls":3},-45083.51180555556,{"$nulls":3},0,{"$nulls":4},-45083.51180555556,"2023-06-11","12:15:00","امال القحطاني",4.998611111106584,null,null,-45083.51180555556,{"$nulls":3},-45083.51180555556,4885,"DR. LAMYA SAID SULAIMAN ","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","لم يتم فحص المريضه بالطريقة الصحيحه اسلوب غير لبق - غير حضاري من د - طب باطنيه / المراجعة تعاني من\nخفقان في القلب وخمول بياض شديد في الشفتان رفض اخذ تحاليل فايتمنات من قبل الدكتوره مع سبب غير\nواضح","The patient was not examined properly, and there was an unprofessional and uncivil attitude from the internal medicine doctor. The patient is suffering from heart palpitations and severe pallor in the lips. The doctor refused to conduct vitamin tests, providing no clear reason for this refusal.",null,"Patient",{"$nulls":15},1384,1018761039,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-06-26T09:27:00","امال القحطاني","24 Hours",null,null,1342,1212851,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-06-11T16:24:00","امال القحطاني","More than 72 Hours",null,null,1335,1486400,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-06-08T23:08:00","ابرار الشمري","More than 72 Hours"]
[null,7,1322,30077078,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2023-06-07T12:37:00","امال القحطاني","48 Hours","2023-06-07","12:33:00","امال القحطاني","2023-06-07","12:37:00","2023-06-08","11:35:00","امال القحطاني","2023-06-07","12:37:00","امال القحطاني",0,{"$nulls":3},-45084.52569444444,{"$nulls":3},0,{"$nulls":4},-45084.52569444444,{"$nulls":3},-45084.52569444444,"2023-06-10","11:16:00",2.9437500000058208,"2023-06-10","11:16:00","ابرار بندر الشمري",2.9437500000058208,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication"," تم عمل خزعه مع دكتور سعد ثابت القحطاني وعند طلب النتيجه من قبل الدكتور تم ابلاغي بوجود حالات حرجه وان نتيجتي لم تظهر لمدة اسبوع على النظام .\n","A biopsy was performed with Dr. Saad Thabet Al-Qahtani, and when I requested the results from the doctor, I was informed that there were urgent cases and that my results had not appeared in the system for a week.",null,"Patient",{"$nulls":15},1391,1100674009,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2023-06-26T20:26:00","ابرار الشمري","24 Hours",null,null,1350,30253129,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-06-13T16:18:00","امال القحطاني","More than 72 Hours",null,null,1340,30238127,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-06-10T20:50:00","ابرار الشمري","More than 72 Hours"]
[2,8,1332,30003335,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-06-08T14:55:00","امال القحطاني","More than 72 Hours","2023-06-08","14:46:00","امال القحطاني","2023-06-08","14:55:00","2023-06-08","15:00:00","امال القحطاني","2023-06-08","15:03:00","امال القحطاني",0.005555555551836733,{"$nulls":3},-45085.62708333333,{"$nulls":3},0,{"$nulls":4},-45085.62708333333,"2023-06-17","13:04:00","امال القحطاني",8.91736111111095,"2023-06-11","12:03:00",2.875,"2023-06-17","13:04:00","امال القحطاني",8.91736111111095,null,"AHMED - PHARMACY SUPERVISOR","Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.9.Refusal to dispense medications","تحدث الصيدلي إليّ بطريقة غير مهنية وغير مقبولة عندما طلبت منه أن يوفر لي الوقت وألا يضيف ملصقات تعليمات استخدام الدواء إلى عبوات الأدوية، لأنني صيدلي بالفعل. أصر على أنني لن أأخذ الأدوية وأخبرني أنه قد فعل ذلك وطلب مني اتخاذ إجراء تأديبي. أبحث عن اعتذار ودواء زوجتي.\n\nما هي النتيجة التي تبحث عنها؟\nأريد اتخاذ إجراء تأديبي، اعتذار، ودواء زوجتي.","The pharmacist talked to me in unprofessional unacceptable way when I asked him to save my time and not to add the medication use instructions stickers to the medication packs as I am already a pharmacist and he insisted I will not take the medications and he already did and asked me to Disciplinary action, apology and my wife’s medication ماهي النتيجة التي تبحث عنها .complain",null,"Hospital",{"$nulls":15},1392,20053834,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2023-06-27T13:52:00","ابرار الشمري","More than 72 Hours",null,null,1352,30142058,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-06-14T18:08:00","ابرار الشمري","More than 72 Hours",null,null,1340,30238127,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-06-10T21:06:00","ابرار الشمري","More than 72 Hours"]
[null,9,1333,30039617,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2023-06-08T20:38:00","ابرار الشمري","More than 72 Hours","2023-06-08","20:30:00","ابرار الشمري","2023-06-08","20:38:00","2023-06-08","20:42:00","ابرار بندر الشمري","2023-06-08","20:43:00","ابرار بندر الشمري",3.4722222189884633E-3,"2023-06-13","20:06:00","ابرار بندر الشمري",4.974305555559113,"2023-06-19","18:29:00","ابرار بندر الشمري",5.932638888887595,{"$nulls":4},-45085.86319444444,"2023-07-19","11:10:00","امال القحطاني",40.60208333333867,null,null,-45085.86319444444,"2023-07-19","11:10:00","امال القحطاني",40.60208333333867,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.6.Treatment delay"," بعد جلستين من اصل ثلاث جلسات عصب اسنان خرج الدكتور من المستشفى وانا لي ثلاث فوق الشهرين لم يتم\nتوفير بديل .","After two out of three root canal sessions, the doctor left the hospital, and I have been waiting for over two months without any replacement being provided.",null,"Patient",{"$nulls":15},1395,591315320,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-06-29T14:28:00","امال القحطاني","24 Hours",null,null,1364,30068283,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2023-06-20T08:59:00","امال القحطاني","More than 72 Hours",null,null,1341,30140416,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-06-11T14:13:00","امال القحطاني","More than 72 Hours"]
[null,10,1335,1486400,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-06-08T23:08:00","ابرار الشمري","More than 72 Hours","2023-06-08","21:35:00","ابرار الشمري","2023-06-08","23:08:00","2023-06-14","20:29:00","ابرار بندر الشمري","2023-06-14","20:42:00","ابرار بندر الشمري",5.898611111115315,{"$nulls":3},-45091.8625,{"$nulls":3},0,{"$nulls":4},-45091.8625,{"$nulls":3},-45091.8625,null,null,-45091.8625,"2023-06-19","18:28:00","ابرار بندر الشمري",4.906944444439432,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","في الساعة 19:30 من 7 يونيو، ذهب الطبيب إلى مختبر التحاليل حيث تم إبلاغي من قبل الاستقبال أنه لا يوجد موافقة من التأمين. طلبت إجراء فحص الدم والبول، ولقد انتظرت ساعة ونصف لذلك. قلت لي عندما كنت في قسم الموافقات في الطابق الأرضي. ثم ذهبت للاستقبال لإجراء السونار، وعندما اتصلت هاتفيًا، فهمت أن الوقت قد تأخر بالفعل. بعد الموافقة على التأمين، حصلت فقط على موعد للسونار في حوالي 8:50 صباحًا (8 يونيو). غادرت المستشفى (7 يونيو)، وكنت مصدومًا لأن السونار الذي طلبته لم يتم إرساله. تلقيت رسالة من مستشفى الحمادي عبر الرقم 7771;0114837777 بأن المطالبة بالتأمين لا تزال قائمة. طوال اليوم، حاولت الوصول إلى التأمين. في الساعة 19:30 من اليوم (8 يونيو)، وصلت إلى المستشفى مرة أخرى دون جدوى، وتم إخباري من قسم الموافقات أن المطالبة الخاصة بي رُفضت بسبب أنها مكررة. عندما سألت عن توضيح، أخبروني أنني تلقيت ردًا خاطئًا بسبب عدم تحديث طلب الموافقة الخاص بالعيادة. طلبت من طبيبي الاستشارة حول ذلك، وطلبت أن يتم إعادة إرسال التوضيح للموظف في التأمين. مع ذلك، تلقيت تأكيدًا بأن التأمين رُفض مرة أخرى. بعد ذلك، طلبت من إدارة المستشفى أن تتدخل لضمان دعم التوضيح. بعد 12 عامًا من علاقتي مع مستشفى الحمادي، لم أواجه مثل هذه المشاكل من قبل. أعتقد بقوة أن عدم تدريب موظفي الاستقبال على التعامل مع التأمين هو السبب في ذلك. أطلب من الإدارة التحقيق في سبب عدم إرسال طلب الموافقة للتأمين. أخبروني بأنه يجب أن أتوصل إلى ما تسبب في الرفض عندما تم إرسال التوضيح (7 يونيو) بسبب خطأ في النظام في مستشفى الحمادي.","Blood ,Urine for Lab to went doctor by advised as and hrs 1930 Jun 7th on consultation doctor a had I\nto went I and available not was approval insurance informed reception Lab .tests Ultrasound and\nto had I Since .approval for hour half for wait to asked was I .floor LG at section Approval Insurance\ncan I told was I There .reception Ultrasound to then and Floor Ground to went I ,call phone a make\nunderstood I and late already was it Since .approval insurance after only appointment US take\nI 8.50 around morning (Jun 8th) Today .hospital left I ,(Jun 7th ) yesterday done be cannot Ultrasound\nsent not was request the why shocked was I .pending is claim Insurance that Hammadi from SMS saw\n/ 7771;0114837777 number hospital calling tried I day the Throughout .approval for (7th) yesterday\nInsurance the to(Jun 8th) today 1930hrs at again hospital reached I .luck without ,4 ext and 6103\nwas I .doctor from clarification pending to due rejected is claim my told was and section Approval\nThis .request insurance the updated clinic his and doctor to reached I .doctor my consult to asked\nwas it and claim duplicate a as clarification the raised incorrectly section approval Insurance the time\nthe resend to staff hospital instruct to me asked company Insurance .company Insurance by rejected\n.company Insurance to sent was this , delay further After .itself request initial the on clarification\nis request the ensuring on support get to room s‘Director Hospital into step to had I Eventually\na as Hospital Hammadi with relationship or years 12 my In .company Insurance to sent properly\napproval insurance poor a such experiencing m‘I time first the is this ,patients of relative and patient\nurge I .reception insurance at staff the to training of lack to due is this believe strongly I .process\ncompany insurance to sent not was request approval the why investigate to management hospital\na was that told was I ) .sent was clarification when rejection caused what and (June 7th) yesterday\n(system Hospital Hammadi from (??)error system",null,"Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":14},1370,30273760,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-06-20T20:04:00","ابرار الشمري","More than 72 Hours",null,null,1354,30260887,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-06-17T19:22:00","امال القحطاني","More than 72 Hours"]
[null,11,1336,30194736,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-06-10T23:05:00","ابرار الشمري","More than 72 Hours","2023-06-10","03:18:00","ابرار الشمري","2023-06-10","23:05:00","2023-06-19","07:42:00","ابرار بندر الشمري","2023-06-10","23:05:00","ابرار بندر الشمري",0,{"$nulls":3},-45087.961805555555,{"$nulls":3},0,{"$nulls":4},-45087.961805555555,"2023-07-08","09:26:00","امال القحطاني",27.431250000001455,null,null,-45087.961805555555,{"$nulls":3},-45087.961805555555,90524,"Dr. Rami Mohamed Shaath ","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","تم تأخيري لمده تزيد عن ٤٠ دقيقه مع ان موعدي هو اول موعد والدكتور لا يوجد احد عنده في الداخل وكان\nيكلم بجواله لما طرقت الباب بعد ٣٠ دقيقه طلع الدكتور من العيادة وافاد بصوت مرتفع\n ايش مكتوب عالباب  بعدها اقفل الباب بعد ٢٠ دقيقه من ذلك بعدها  ادخلني العيادة وقتها رفضت اني اكمل علاج مع نفس\nالدكتور وقلت له هذا مو اسلوب تعامل فيه مراجع ورجل قالي انا تكلمت معك كذا وهذا اثر بنفسك لانه\nقدام الناس ( طريقة تهكميه ). ","I was delayed for more than 40 minutes, even though my appointment was the first one, and there was no one in the room with the doctor. He was talking on his phone when I knocked on the door after 30 minutes. The doctor then came out of the clinic and loudly asked, \"What does it say on the door?\" After that, he closed the door. Twenty minutes later, he let me into the clinic, but at that point, I refused to continue my treatment with the same doctor and told him that this is not a way to treat a patient. He replied that he spoke to me like that because it affected me in front of others (in a mocking manner).",null,"Patient",{"$nulls":4},"ابرار الشمري",2,{"$f":"BK13/BK15","v":{"v":0.5,"d":"50.00%"}},2,0,0,0,{"$f":"BK13","v":2},{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},1377,30158080,"مراجع","الطوارئ","الإداري","استقبال الطوارئ","2023-06-24T18:10:00","ابرار الشمري","24 Hours",null,null,1360,30249324,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2023-06-17T13:54:00","امال القحطاني","More than 72 Hours"]
[null,12,1338,30270578,"مراجع","العيادات الخارجية","الطبي","فني تخطيط القلب","2023-06-10T17:27:00","ابرار الشمري","More than 72 Hours","2023-06-10","17:25:00","ابرار الشمري","2023-06-10","17:27:00","2023-06-19","19:30:00","ابرار بندر الشمري","2023-06-19","19:31:00","ابرار بندر الشمري",9.086111111115315,"2023-07-08","15:27:00","ابرار بندر الشمري",18.830555555556202,"2023-07-19","10:53:00","امال القحطاني",10.809722222220444,"2023-07-19","10:56:00","امال القحطاني","Delay in response",29.642361111109494,"2023-07-19","11:21:00","امال القحطاني",29.65972222221899,null,null,-45096.81319444445,{"$nulls":3},-45096.81319444445,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم حضوري بتاريخ 10/6/2023 لتركيب جهاز ( الهولتر ) وبعد الانتظار 40 دقيقه والمماطله تم التعامل بطريقه غير مهنيه  تفيديني انه لايوجد بطاريات وانتهاء الداوم الان وبالاضافة الى ( الاكل داخل العيادة ) مما ادى الى استيائي ورفع الشكوى . ","I attended on June 10, 2023, for the installation of a Holter device. After waiting for 40 minutes and experiencing delays, I was treated unprofessionally and informed that there were no batteries available and that the operating hours had ended. Additionally, there was food inside the clinic, which caused my dissatisfaction and led me to file a complaint.\n",null,"Patient",{"$nulls":4},"امال القحطاني",2,{"$f":"BK14/BK15","v":{"v":0.5,"d":"50.00%"}},2,0,0,0,{"$f":"BK14","v":2},{"$nulls":3},"ابرار الشمري",5,{"$f":"BV14/BV16","v":{"v":0.5555555555555556,"d":"55.56%"}},4,0,0,1,{"$f":"BV14","v":5},{"$nulls":3},1380,30191892,"مراجع","التنويم","التمريض","تمريض تنويم الجراحة العامة","2023-06-25T15:33:00","ابرار الشمري","More than 72 Hours",null,null,1372,30211771,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2023-06-22T16:54:00","ابرار الشمري","More than 72 Hours"]
[null,13,1340,30238127,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-06-10T21:06:00","ابرار الشمري","More than 72 Hours","2023-06-10","20:50:00","ابرار الشمري","2023-06-10","21:06:00","2023-06-13","19:59:00","ابرار بندر الشمري","2023-06-13","20:02:00","ابرار بندر الشمري",2.9555555555562023,"2023-06-19","18:25:00","ابرار بندر الشمري",5.932638888887595,"2023-07-19","10:59:00","امال القحطاني",29.690277777779556,{"$nulls":4},-45090.83472222222,"2023-07-19","11:31:00","امال القحطاني",35.64513888888905,null,null,-45090.83472222222,{"$nulls":3},-45090.83472222222,11087,"Dr. MARWA ABDUALRHMAN HUSINEI","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","تم دخولنا للعيادة بتاريخ 10/6/2023 وتم طلب اجراء اشعة من قبل الطبيبه ، وعند العودة لها بعد اجراءها للمريضه تم رفع صوتها والتقليل من احترامي امام زوجتي وموظف مكتب ( قوى الامن ) بقولها ( مو انت اللي تعلمني شغلي ) مما ادى الى استيائي ورفع شكوى . ","We were admitted to the clinic on June 10, 2023, and the doctor requested an X-ray to be done. Upon returning to her after the procedure, she raised her voice and disrespected me in front of my wife and a staff member from the security office, saying, \"You are not the one to teach me my job.\" This behavior caused my dissatisfaction and led me to file a complaint.",null,"Patient",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BK13:BK14)","v":4},{"$f":"SUBTOTAL(9,BL13:BL14)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BM13:BM14)","v":4},{"$f":"SUM(BN13:BN14)","v":0},{"$f":"SUM(BO13:BO14)","v":0},{"$f":"SUM(BP13:BP14)","v":0},{"$f":"SUBTOTAL(9,BQ13:BQ14)","v":4},{"$nulls":3},"امال القحطاني",4,{"$f":"BV15/BV16","v":{"v":0.4444444444444444,"d":"44.44%"}},4,0,0,0,{"$f":"BV15","v":4}]
[null,14,1341,30140416,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-06-11T14:13:00","امال القحطاني","More than 72 Hours","2023-06-11","12:42:00","امال القحطاني","2023-06-11","14:13:00","2023-06-17","11:46:00","امال القحطاني","2023-06-26","10:46:00","امال القحطاني",14.85624999999709,{"$nulls":3},-45103.44861111111,{"$nulls":3},0,{"$nulls":4},-45103.44861111111,{"$nulls":3},-45103.44861111111,"2023-07-08","09:24:00",11.943055555559113,"2023-07-08","09:24:00","امال القحطاني",11.943055555559113,4861,"Dr. Sahar Abdelfattah Dorgham","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","كان لدى زوجتي موعد مع الدكتووة بتاريخ ٢٠٢٣/٥/٢٧ لتركيب لولب وكانت الدكتورة غير مهنيه بتعاملها حيث كانت  تكرر على المريضه (انتي خوافه روحي خذي حبوب ودواء مع انه امر ليس لها علاقه فيه مما جعل المريضه تتوتر اكثر وعند الحضور للموعد الثاني  بتاريخ ٢٠٢٣/٦/١١ لتركيب اللولب تم تكرار نفس التصرف من قبل الطبيبه وكانت توجه نفس العبارات للمريضه لعدة مرات ( انتي ليش متوتره انتي ليش خوافه ) مع ان المريضه كانت توجه الاستفسارات  للاطمئنان عن حالتها الا ان الدكتوره تردد نفس العبارات طوال وقت الزياره علما كل ماحدث كان بحضوري . وقمت بالتحدث مع الطبيبه ان المريضه يحق لها ان توجه الاستفسارات والاسئلة وتاخذ وقتها في الزياره والمفترض ان يكون الطبيب متفهم للخوف ويقوم بالتهدئة وليس العكس كما حدث معنا مما ادى الى رفض المريضه اكمال باقي الزيارات مع نفس الطبيبه . ","My wife had an appointment with the doctor on May 27, 2023, for the insertion of an IUD. The doctor was unprofessional in her behavior, repeatedly telling my wife, \"You are cowardly; go take medication,\" even though this was unrelated to the situation, which made my wife more anxious. During the second appointment on June 11, 2023, for the IUD insertion, the same behavior was repeated, with the doctor directing the same comments to my wife multiple times, asking, \"Why are you so anxious? Why are you cowardly?\" Although my wife was asking questions to reassure herself about her condition, the doctor kept repeating those phrases throughout the visit, all in my presence.\n\nI spoke with the doctor, stating that the patient has the right to ask questions and take her time during the visit, and that the doctor should be understanding of her fears and help calm her down rather than the opposite, as we experienced. This led my wife to refuse to continue with any further visits with the same doctor.",null,"Patient",{"$nulls":15},"Total",{"$f":"SUBTOTAL(9,BV14:BV15)","v":9},{"$f":"SUBTOTAL(9,BW14:BW15)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BX14:BX15)","v":8},{"$f":"SUM(BY14:BY15)","v":0},{"$f":"SUM(BZ14:BZ15)","v":0},{"$f":"SUM(CA14:CA15)","v":1},{"$f":"SUBTOTAL(9,CB14:CB15)","v":9}]
[null,15,1342,1212851,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-06-11T16:24:00","امال القحطاني","More than 72 Hours","2023-06-11","16:11:00","امال القحطاني","2023-06-11","16:24:00","2023-06-25","08:38:00","امال القحطاني","2023-06-26","09:41:00","امال القحطاني",14.72013888888614,"2023-07-03","15:21:00","ابرار بندر الشمري",7.236111111109494,{"$nulls":3},-45110.63958333333,{"$nulls":4},-45103.40347222222,"2023-07-08","09:47:00","امال القحطاني",12.004166666665697,null,null,-45103.40347222222,{"$nulls":3},-45103.40347222222,15027,"Dr. Mohammed Issa ","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم  زيارة الطوارى حيث تم التعامل معي بطريقه غير مهنيه من قبل الطبيب حيث اني لم اطلب الا مسكن للألم ولم اطلب دواء معين وتم توضيح ذلك للطبيب بحاجتي للمسكن لوم اجد اي تجاوب من قبله  . ","I visited the emergency department where I was treated unprofessionally by the doctor. I only requested a pain reliever and did not ask for any specific medication. I explained to the doctor that I needed the painkiller, but I found no response or acknowledgment from him.",null,"Patient",{"$nulls":4},"CCHI",4,{"$f":"BK17/44","v":{"v":0.09090909090909091,"d":"9.09%"}}]
[null,16,1343,30250448,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-06-11T21:44:00","ابرار الشمري","24 Hours","2023-06-11","21:44:00","ابرار الشمري","2023-06-11","21:44:00",{"$nulls":3},"2023-06-11","21:52:00","ابرار بندر الشمري",0.00555555555911269,{"$nulls":3},-45088.91111111111,{"$nulls":3},0,{"$nulls":4},-45088.91111111111,{"$nulls":3},-45088.91111111111,"2023-06-11","22:06:00",0.009722222217533272,"2023-06-11","22:06:00","ابرار بندر الشمري",0.009722222217533272,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.2.Miscalculation","تم تقديم فواتير مغلوطة لشركة التامين حيث تم خصم من وثيقة الحمل والولادة 10 الاف .","Incorrect invoices were submitted to the insurance company, resulting in a deduction of 10,000 from the maternity policy.",null,"Patient",{"$nulls":15},"MOH",{"$f":"BV16","v":9},{"$f":"BV18/44","v":{"v":0.20454545454545456,"d":"20.45%"}},{"$nulls":8},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,17,1349,30272164,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-06-12T16:29:00","امال القحطاني","24 Hours","2023-06-12","16:29:00","امال القحطاني","2023-06-12","16:29:00",{"$nulls":3},"2023-06-12","16:40:00","امال القحطاني",0.00763888889196096,"2023-06-12","17:18:00","امال القحطاني",0.026388888887595385,{"$nulls":3},-45089.72083333333,{"$nulls":4},-45089.694444444445,{"$nulls":3},-45089.694444444445,"2023-06-12","17:48:00",0.04722222222335404,"2023-06-13","09:36:00","امال القحطاني",0.7055555555562023,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","تم الحضور الى استقبال عيادات انف واذن وبعد اخذ المعلومات تم ابلاغي بان تاميني لا يشمل الحمادي وعند الرجوع لمدير العيادات تم ابلاغ ايضا بنفس المعلومه علما انه بعد الرجوع لشركة التأمين تم التأكد ان التأمين لدي فعال ولا يوجد به اي اشكاليه . ","I went to the ENT clinic reception, and after providing my information, I was informed that my insurance does not cover Al Hammadi. Upon consulting the clinic manager, I received the same information. However, after checking with the insurance company, I confirmed that my insurance is active and there are no issues with it.",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":18},"ابرار الشمري",8,{"$f":"CG19/CG21","v":{"v":0.6666666666666666,"d":"66.67%"}},1,null,null,7,{"$f":"CG19","v":8}]
[null,18,1350,30253129,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-06-13T16:18:00","امال القحطاني","More than 72 Hours","2023-06-13","11:08:00","امال القحطاني","2023-06-13","16:18:00","2023-06-14","11:15:00","امال القحطاني","2023-06-15","16:49:00","ابرار بندر الشمري",2.0215277777751908,"2023-06-17","13:02:00","امال القحطاني",1.8423611111138598,"2023-06-26","10:25:00","امال القحطاني",8.890972222223354,"2023-07-19","10:46:00","امال القحطاني","Delay in response",33.74791666666715,"2023-07-19","10:49:00","امال القحطاني",33.75,null,null,-45092.700694444444,{"$nulls":3},-45092.700694444444,11087,"Dr. MARWA ABDUALRHMAN HUSINEI","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم تشخيصي من قبل الطبيبه المعالجه بوجود التهابات مهبليه مع انها لم تكشف ولم تقوم بالفحص علي وتم عمل التحاليل وتسليم عينة البول بعد التشخيص المكتوب من قبل الطبيبه . ","I was diagnosed by the treating doctor with vaginal inflammation, even though she did not examine or perform a check-up on me. Tests were conducted, and I submitted a urine sample following the doctor's written diagnosis.",null,"Patient",{"$nulls":4},4,{"$f":"BN14","v":0},{"$f":"BO14","v":0},{"$f":"BP14","v":0},{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"امال القحطاني",4,{"$f":"CG20/CG21","v":{"v":0.3333333333333333,"d":"33.33%"}},null,1,null,3,{"$f":"CG20","v":4}]
[null,19,1351,20210939,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-06-14T09:19:00","امال القحطاني","24 Hours","2023-06-14","09:19:00","امال القحطاني","2023-06-14","09:19:00",{"$nulls":3},"2023-06-14","09:19:00","امال القحطاني",0,{"$nulls":3},-45091.388194444444,{"$nulls":3},0,{"$nulls":4},-45091.388194444444,{"$nulls":3},-45091.388194444444,"2023-06-14","09:36:00",0.011805555557657499,"2023-06-14","09:36:00","امال القحطاني",0.011805555557657499,12978,"Dr. MARWA OSMAN ZAKI ","Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.2.Neglect","تم تركي بعد الولاده لمدة مايقارب 20 بدون خياطه وبعد رجوع الطبيبه وعمل الخياطه تم طلب مضاد حيوي ورفضت كتابة ذلك وتم ابلاغي ( بامكانك استخدام المره ) وعند عودتي بعد ايام تم التهاب الجرح وعند مراجعة طبيب اخر في مستشفى اخر تم ابلاغي ان هناك بكتيربا تم التقاطها بعد الولاده . ","I was left after childbirth for about 20 hours without any stitching. After the doctor returned and performed the stitching, she requested an antibiotic but refused to prescribe it, informing me that \"you can use marh.\" When I returned a few days later, the wound had become infected. Upon consulting another doctor at a different hospital, I was informed that there was bacteria that had been contracted after childbirth.",null,"Patient",{"$nulls":4},{"$f":"BJ20/BK17","v":{"v":1,"d":"100.00%"}},{"$f":"BK20/BK17","v":{"v":0,"d":"0.00%"}},{"$f":"BL20/BK17","v":{"v":0,"d":"0.00%"}},{"$f":"BM20/BK17","v":{"v":0,"d":"0.00%"}},{"$nulls":7},{"$f":"BX16","v":8},{"$f":"BY16","v":0},{"$f":"BZ16","v":0},{"$f":"CA16","v":1},{"$nulls":7},"Total",{"$f":"SUBTOTAL(9,CG19:CG20)","v":12},{"$f":"#REF!+CH19+CH20","v":{"$error":"#REF!"}},{"$f":"SUBTOTAL(9,CI19:CI20)","v":1},{"$f":"SUBTOTAL(9,CJ19:CJ20)","v":1},{"$f":"SUBTOTAL(9,CK19:CK20)","v":0},{"$f":"SUBTOTAL(9,CL19:CL20)","v":10},{"$f":"SUM(CI21:CL21)","v":12}]
[null,20,1352,30142058,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-06-14T18:08:00","ابرار الشمري","More than 72 Hours","2023-06-14","17:42:00","ابرار الشمري","2023-06-14","18:08:00","2023-06-19","18:50:00","ابرار بندر الشمري","2023-06-19","18:51:00","ابرار بندر الشمري",5.029861111106584,"2023-07-02","17:23:00","ابرار بندر الشمري",12.938888888893416,"2023-07-17","10:45:00","ابرار بندر الشمري",14.723611111105129,{"$nulls":4},-45096.785416666666,"2023-07-19","10:42:00","امال القحطاني",29.660416666665697,"2023-07-18","18:11:00",28.972222222226264,{"$nulls":3},-45096.785416666666,15405,"Dr. Ahmed Saad Abdelkarim","Clinical complaints","1. Quality","1.5.Diagnosis","1.5.2.Errors in lab results","تم حضوري يوم الاحد بتاريخ 11/6/2023 بسبب الام في البطن وتم طلب تحاليل مخبريه وتم التواصل من قبل الطبيب عن طريق الواتساب وافادتي ان تبين وجود حمل بنتيجة التحليل  ، وبعد يومين عاودتني بعض الاعراض وتم زيارتي لدكتور اخر وافادني ان لاوجود للحمل اساسا والتحليل الذي تم اجراءه لاعلاقه له بالحمل . ","I attended on Sunday, June 11, 2023, due to abdominal pain, and laboratory tests were requested. The doctor communicated with me via WhatsApp, informing me that the test results indicated pregnancy. After two days, I experienced some symptoms again and visited another doctor, who informed me that there was no pregnancy at all and that the test I underwent was unrelated to pregnancy.",null,"Patient",{"$nulls":15},{"$f":"BU21/BV18","v":{"v":0.8888888888888888,"d":"88.89%"}},{"$f":"BV21/BV18","v":{"v":0,"d":"0.00%"}},{"$f":"BW21/BV18","v":{"v":0,"d":"0.00%"}},{"$f":"BX21/BV18","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$nulls":18},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[3,21,1354,30260887,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-06-17T19:22:00","امال القحطاني","More than 72 Hours","2023-06-17","10:01:00","امال القحطاني","2023-06-17","19:22:00","2023-06-19","09:07:00","امال القحطاني","2023-06-17","19:22:00","ابرار بندر الشمري",0,{"$nulls":3},-45094.80694444444,{"$nulls":3},0,{"$nulls":4},-45094.80694444444,"2023-06-26","10:29:00","امال القحطاني",8.629861111112405,null,null,-45094.80694444444,{"$nulls":3},-45094.80694444444,null,"DR.DALIA","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior","تم اجبار زوجتي على أشعة السونار الداخلية من قبل الدكتوره المذكوره مع العلم انه تم اخبار دكتورة النساء والولاده بأن المريضة تريد أشعه سونار خارجية ولكن تفاجأنا من أسلوب الدكتوره داليا الغير مهني حيث قامت برفع صوتها على المريضة وتخبرها انهم قامو باستدعائها من البيت  لعمل الاشعه الداخليه وان الحاله غير حرجه واخبرتني انها لن تقوم بعمل الاشعه الداخليه وسوف تقوم بما ترغب به . \n","My wife was forced by the mentioned doctor to undergo an internal ultrasound, despite informing the gynecologist that she wanted an external ultrasound. We were shocked by Dr. Dalia's unprofessional behavior, as she raised her voice at my wife, telling her that they had called her from home to perform the internal ultrasound and that the situation was not urgent. She informed me that she would not perform the internal ultrasound and would do whatever she wanted.",null,"Patient",{"$nulls":4},"In-Patient",0,{"$f":"BK23/BK26","v":{"v":0,"d":"0.00%"}},{"$nulls":30},"ابرار الشمري",7,{"$f":"CR23/CR25","v":{"v":0.5833333333333334,"d":"58.33%"}},{"$nulls":3},7,{"$f":"CR23","v":7}]
[null,22,1360,30249324,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2023-06-17T13:54:00","امال القحطاني","More than 72 Hours","2023-06-17","13:45:00","امال القحطاني","2023-06-17","13:54:00","2023-06-19","13:41:00","امال القحطاني","2023-06-19","14:14:00","امال القحطاني",2.01388888888323,"2023-06-20","09:55:00","امال القحطاني",0.820138888891961,"2023-06-20","10:16:00","امال القحطاني",0.014583333329937886,"2024-06-13","16:48:00","امال القحطاني","Delay in response",360.1069444444438,{"$nulls":3},-45096.59305555555,null,null,-45096.59305555555,{"$nulls":3},-45096.59305555555,null,null,"Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.2.Neglect","ذهبت المريضة إلى العيادة 20 مع الدواء الموصوف (DIPHERELINE) P.R. 11.25. وأشارت المريضة إلى أن الممرضة أخذت حوالي 2.5 مل من 11.25 ملغ وألقت الزجاجة في سلة المهملات. بعد ذلك، قالت المريضة إنها أبلغت الممرضة عن المتبقي في الزجاجة، ومع ذلك، وبشكل مفاجئ، استرجعت الممرضة الزجاجة من القمامة وحاولت فتح الغطاء لأخذ المتبقي. تصرفها كان غير مهني، وكانت تفعل كل ذلك بينما كانت الحقنة مكشوفة. طلبت المساعدة من ممرضة محترفة أخرى.","The patient went to clinic 20 with the prescribed medicine (DIPHERELINE) P.R.11.25). The patient added that the nurse took about 2.5 ml out of 11.25 mg and throw the bottle in the trash. After that, the patient said that she informed the nurse about the remain solution in the bottle, however, surprisingly, the nurse took back the bottle from the trash, and tried to remove the lid off to take the remain solution ,she has  behavior was  unprofessional . And , that she was doing all of that while the syringe was exposed . im asked the help from another professional nurse. ",null,"Patient",{"$nulls":4},"Out-Patient",3,{"$f":"BK24/BK26","v":{"v":0.75,"d":"75.00%"}},{"$nulls":8},"In-Patient",0,{"$f":"BV24/BV27","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Patient",{"$f":"CG21","v":12},{"$f":"CG24/48","v":{"v":0.25,"d":"25.00%"}},{"$nulls":8},"امال القحطاني",5,{"$f":"CR24/CR25","v":{"v":0.4166666666666667,"d":"41.67%"}},{"$nulls":3},5,{"$f":"CR24","v":5}]
[null,23,1363,1210378772,"وزارة الصحة","العيادات الخارجية","الإداري","قسم السنترال","2023-06-19T19:46:00","ابرار الشمري","24 Hours","2023-06-19","19:46:00","ابرار الشمري","2023-06-19","19:46:00",{"$nulls":3},"2023-06-19","19:54:00","ابرار بندر الشمري",0.00555555555911269,{"$nulls":3},-45096.82916666667,{"$nulls":3},0,{"$nulls":4},-45096.82916666667,{"$nulls":3},-45096.82916666667,"2023-06-19","19:55:00",6.9444443943211809E-4,"2023-06-19","19:55:00","ابرار بندر الشمري",6.9444443943211809E-4,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.4.Appointment delay","تم التواصل عن طريق الاتصال اكثر من مره ولم يتم الرد . ","I have attempted to contact multiple times via phone, but there has been no response.\n",null,"Patient",{"$nulls":4},"ER",1,{"$f":"BK25/BK26","v":{"v":0.25,"d":"25.00%"}},{"$nulls":8},"Out-Patient",6,{"$f":"BV25/BV27","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":19},"Total",{"$f":"SUBTOTAL(9,CR23:CR24)","v":12},{"$f":"#REF!+CS23+CS24","v":{"$error":"#REF!"}},{"$f":"SUBTOTAL(9,CT23:CT24)","v":0},{"$f":"SUBTOTAL(9,CU23:CU24)","v":0},{"$f":"SUBTOTAL(9,CV23:CV24)","v":0},{"$f":"SUBTOTAL(9,CW23:CW24)","v":12},{"$f":"SUM(CT25:CW25)","v":12}]
[null,24,1364,30068283,"مراجع","العيادات الخارجية","الإداري","قسم المواعيد","2023-06-20T08:59:00","امال القحطاني","More than 72 Hours","2023-06-20","08:55:00","امال القحطاني","2023-06-20","08:59:00","2023-06-20","12:46:00","امال القحطاني","2023-06-24","14:26:00","ابرار بندر الشمري",4.227083333338669,"2023-06-25","20:49:00","امال القحطاني",1.265972222216078,"2023-07-08","09:42:00","امال القحطاني",12.536805555559113,{"$nulls":4},-45101.60138888889,"2023-07-19","10:34:00","امال القحطاني",24.838888888887595,"2023-07-23","09:34:00",28.797222222216078,"2023-07-19","10:34:00","امال القحطاني",24.838888888887595,null,"NORAH ALDAKHEEL","Management complaints","4. Accessibility","4.1.Access","4.1.5.Appointment cancellation","تم الغاء الموعد ولم يتم اخباري برساله نصية او اتصال من قبل المستشفى وحين اتيت للمستشفى تم اخباري من قبل موظف الاستقبال ان جميع المواعيد تم الغاها  حيث تم التاكد  من قبل بعض المراجعين بوجود رسائل لديهم بالالغاء . ","My appointment was canceled, and I was not informed via a text message or call from the hospital. When I arrived at the hospital, the reception staff informed me that all appointments had been canceled. Some other patients confirmed that they had received messages regarding their cancellations.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK23+BK24+BK25","v":4},{"$f":"SUM(BL23:BL25)","v":{"v":1,"d":"100%"}},{"$nulls":8},"ER",3,{"$f":"BV26/BV27","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,25,1370,30273760,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-06-20T20:04:00","ابرار الشمري","More than 72 Hours","2023-06-20","20:00:00","ابرار الشمري","2023-06-20","20:04:00","2023-06-20","20:15:00","ابرار بندر الشمري","2023-06-20","20:17:00","ابرار بندر الشمري",0.009027777778101154,"2023-06-20","20:59:00","ابرار بندر الشمري",0.02916666666715173,"2023-06-22","17:03:00","ابرار بندر الشمري",1.836111111115315,{"$nulls":4},-45097.845138888886,{"$nulls":3},-45097.845138888886,"2023-07-19","10:46:00",28.60347222222481,"2023-07-19","10:46:00","امال القحطاني",28.60347222222481,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  \nHarassment","6.2.1.Inappropriate/aggressive behavior"," تم التوجهه لاستقبال الموافقات للاستفسار عن حالة الطلب وتم  التعامل من قبل الموظفه  بشكل سي والاشارات بيدها بطريقة غير محترمة لتوجههي للتحاليل وعند قولي باني ساقوم برفع شكوى قالت ( تبين ترفعين ارفعي شكوى ) ","I went to the approval reception to inquire about the status of my request. The employee treated me poorly and gestured with her hands in a disrespectful manner to direct me towards the tests. When I said that I would file a complaint, she responded, \"If you want to file a complaint, go ahead.\"\n",null,"Patient",{"$nulls":4},"Medical",0,{"$f":"BK27/BK30","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Total",{"$f":"BV24+BV25+BV26","v":9},{"$f":"SUM(BW24:BW26)","v":{"v":1,"d":"100%"}},{"$nulls":8},{"$f":"CI21","v":1},{"$f":"CJ21","v":1},{"$f":"CK21","v":0},{"$f":"CL21","v":10}]
[4,26,1372,30211771,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2023-06-22T16:54:00","ابرار الشمري","More than 72 Hours","2023-06-22","16:47:00","ابرار الشمري","2023-06-22","16:54:00","2023-06-24","18:04:00","ابرار بندر الشمري","2023-06-24","18:10:00","ابرار بندر الشمري",2.0527777777751908,"2023-07-02","17:16:00","ابرار بندر الشمري",7.962500000001455,{"$nulls":3},-45109.71944444445,{"$nulls":4},-45101.756944444445,"2023-07-08","09:41:00","امال القحطاني",13.64652777777519,null,null,-45101.756944444445,{"$nulls":3},-45101.756944444445,4918,"Dr. Nibal Radwan Okleh Shawakfah","Management complaints","4. Accessibility","4.1.Access","4.1.3.Patient admission refusal","تم حضورنا للموعد في الساعة 4:26  علما ان موعدنا في الساعة  4:28 وبعد التوجهه الى العيادة  يتم ابلاغنا ان الدكتور خرج مما ادى الى استيائي ورفع الشكوى . ","We arrived for our appointment at 4:26 PM, knowing that our scheduled time was at 4:28 PM. Upon going to the clinic, we were informed that the doctor had left, which caused my dissatisfaction and led me to file a complaint.",null,"Patient",{"$nulls":4},"Admin",3,{"$f":"BK28/BK30","v":{"v":0.75,"d":"75.00%"}},{"$nulls":8},"Medical",4,{"$f":"BV28/BV31","v":{"v":0.4444444444444444,"d":"44.44%"}},{"$nulls":8},{"$f":"CF27/CG24","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$f":"CG27/CG24","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$f":"CH27/CG24","v":{"v":0,"d":"0.00%"}},{"$f":"CI27/CG24","v":{"v":0.8333333333333334,"d":"83.33%"}},{"$nulls":7},"Patient Relatives",{"$f":"CR25","v":12},{"$f":"CR28/44","v":{"v":0.2727272727272727,"d":"27.27%"}}]
[null,27,1377,30158080,"مراجع","الطوارئ","الإداري","استقبال الطوارئ","2023-06-24T18:10:00","ابرار الشمري","24 Hours","2023-06-24","18:10:00","ابرار الشمري","2023-06-24","18:10:00",{"$nulls":3},"2023-06-24","18:10:00","ابرار بندر الشمري",0,{"$nulls":3},-45101.756944444445,{"$nulls":3},0,{"$nulls":4},-45101.756944444445,{"$nulls":3},-45101.756944444445,"2023-06-25","15:53:00",0.9048611111138598,"2023-06-25","15:53:00","ابرار بندر الشمري",0.9048611111138598,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.4.Insensitive to patient needs","تم حضوري الى الطوارى والتوجهه الى غرفة الاطباء وافادتي انه لايوجد دكتور انف واذن حنجرة الا على الساعة 4.","I arrived at the emergency department and went to the doctors' room, where I was informed that there was no ENT doctor available until 4 PM.",null,"Patient",{"$nulls":4},"Nursing",1,{"$f":"BK29/BK30","v":{"v":0.25,"d":"25.00%"}},{"$nulls":8},"Admin",4,{"$f":"BV29/BV31","v":{"v":0.4444444444444444,"d":"44.44%"}}]
[null,28,1380,30191892,"مراجع","التنويم","التمريض","تمريض تنويم الجراحة العامة","2023-06-25T15:33:00","ابرار الشمري","More than 72 Hours","2023-06-25","11:15:00","ابرار الشمري","2023-06-25","15:33:00","2023-07-08","14:58:00","ابرار بندر الشمري","2023-07-08","14:59:00","ابرار بندر الشمري",12.976388888884685,"2023-07-15","11:39:00","ابرار بندر الشمري",6.86111111111677,"2023-07-17","10:42:00","ابرار بندر الشمري",1.960416666661331,"2023-07-17","10:42:00","ابرار بندر الشمري","Delay in response",8.821527777778101,{"$nulls":3},-45115.62430555555,"2023-07-17","18:51:00",9.161111111112405,"2023-07-19","11:13:00","امال القحطاني",10.843055555560568,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تم خروجي من غرفة الافاقة ونقلي الى التنويم وقامت ممرضة هندية الجنسية بمحاولة تركيب المغذي اكثر من مرهه واستخدام ابره كبيرة الحجم مما ادى الى الم في يدي اليمين وانتفاخ شديد وعند سؤالهم لم يتم التجاوب او حتى الاعتذار ","After I was discharged from the recovery room and transferred to the ward, an Indian nurse attempted to insert the IV multiple times using a large needle, which caused pain and significant swelling in my right hand. When I inquired about this, there was no response or even an apology.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK27+BK28+BK29","v":4},{"$f":"BL27+BL28++BL29","v":{"v":1,"d":"100%"}},{"$nulls":8},"Nursing",1,{"$f":"BV30/BV31","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$nulls":8},"In-Patient",1,{"$f":"CG30/CG33","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,29,1382,1090945617,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2023-06-25T15:57:00","ابرار الشمري","24 Hours","2023-06-25","15:57:00","ابرار الشمري","2023-06-25","15:57:00",{"$nulls":3},"2023-06-25","15:57:00","ابرار بندر الشمري",0,{"$nulls":3},-45102.66458333333,{"$nulls":3},0,{"$nulls":4},-45102.66458333333,{"$nulls":3},-45102.66458333333,"2023-06-25","16:07:00",0.006944444445252884,"2023-06-25","16:07:00","ابرار بندر الشمري",0.006944444445252884,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","6.2.1.Inappropriate/aggressive behavior","تم حضوري الى قسم الطوارى  والتوجهه الى اطباء الطوارى والاستفسار عن دكتور اذن وانف وحنجرة وتمت افادتي انه لايوجد الا على الساعه 4 ","I arrived at the emergency department and went to the emergency doctors to inquire about the ENT doctor. I was informed that there would be no ENT doctor available until 4 PM.",null,"Patient",{"$nulls":15},"Total",{"$f":"BV28+BV29+BV30","v":9},{"$f":"BW28+BW29++BW30","v":{"v":1,"d":"100%"}},{"$nulls":8},"Out-Patient",9,{"$f":"CG31/CG33","v":{"v":0.75,"d":"75.00%"}},{"$nulls":8},{"$f":"CT25","v":0},{"$f":"CU25","v":0},{"$f":"CV25","v":0},{"$f":"CW25","v":12}]
[null,30,1384,1018761039,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-06-26T09:27:00","امال القحطاني","24 Hours","2023-06-26","09:27:00","امال القحطاني","2023-06-26","09:27:00",{"$nulls":3},"2023-06-26","09:27:00","امال القحطاني",0,{"$nulls":3},-45103.39375,{"$nulls":3},0,{"$nulls":4},-45103.39375,{"$nulls":3},-45103.39375,"2023-06-26","13:29:00",0.16805555555038154,"2023-06-26","13:29:00","امال القحطاني",0.16805555555038154,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","لم يتم تسليم المستفيد تقارير طبيه فيما يخص حالته الصحيه . ","The beneficiary has not received the medical reports regarding their health condition",null,"Patient",{"$nulls":26},"ER",2,{"$f":"CG32/CG33","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":8},{"$f":"CQ31/CR28","v":{"v":0,"d":"0.00%"}},{"$f":"CR31/CR28","v":{"v":0,"d":"0.00%"}},{"$f":"CS31/CR28","v":{"v":0,"d":"0.00%"}},{"$f":"CT31/CR28","v":{"v":1,"d":"100.00%"}}]
[null,31,1385,30053234,"مجلس الضمان الصحي","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2023-06-26T13:08:00","امال القحطاني","24 Hours","2023-06-26","13:08:00","امال القحطاني","2023-06-26","13:08:00",{"$nulls":3},"2023-06-26","13:08:00","امال القحطاني",0,{"$nulls":3},-45103.54722222222,{"$nulls":3},0,{"$nulls":4},-45103.54722222222,{"$nulls":3},-45103.54722222222,"2023-06-26","16:04:00",0.12222222222044365,"2023-06-26","16:04:00","امال القحطاني",0.12222222222044365,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.3.Patient admission refusal","حضرت إلى العيادة في الساعة 8:40. أخبرتني الممرضة أن مواعيد العيادة قد انتهت وأنه لا يمكن استقبال المرضى. ","I attended the clinic20 at 8:40. The nurse told me that the clinics its ended, and the patient could not be received. ",null,"Hospital",{"$nulls":26},"Total",{"$f":"CG30+CG31+CG32","v":12},{"$f":"SUM(CH30:CH32)","v":{"v":1,"d":"100%"}}]
[null,32,1388,30029440,"مجلس الضمان الصحي","الطوارئ","الإداري","استقبال الطوارئ","2023-06-26T19:19:00","ابرار الشمري","24 Hours","2023-06-26","19:19:00","ابرار الشمري","2023-06-26","19:19:00",{"$nulls":3},"2023-06-26","19:47:00","ابرار بندر الشمري",0.01944444444961846,{"$nulls":3},-45103.82430555556,{"$nulls":3},0,{"$nulls":4},-45103.82430555556,{"$nulls":3},-45103.82430555556,"2023-06-26","19:55:00",0.005555555551836733,"2023-06-26","19:55:00","ابرار بندر الشمري",0.005555555551836733,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","تم حضوري الى الطوراى ودفع نسبة تحمل رغم اني لم اتتجاز المدة 14 يوم بين الزيارتين وكنت اشكوى من نفس العرض . ","I attended the emergency department and paid the deductible percentage, despite not exceeding the 14-day period between visits and while complaining of the same symptoms.",null,"Hospital",{"$nulls":26},"Medical",8,{"$f":"CG34/CG38","v":{"v":0.6666666666666666,"d":"66.67%"}}]
[null,33,1391,1100674009,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2023-06-26T20:26:00","ابرار الشمري","24 Hours","2023-06-26","20:26:00","ابرار الشمري","2023-06-26","20:26:00",{"$nulls":3},"2023-06-26","20:26:00","ابرار بندر الشمري",0,{"$nulls":3},-45103.85138888889,{"$nulls":3},0,{"$nulls":4},-45103.85138888889,{"$nulls":3},-45103.85138888889,"2023-06-26","20:52:00",0.01805555554892635,"2023-06-26","20:52:00","ابرار بندر الشمري",0.01805555554892635,null,null,"Management complaints","4. Accessibility","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","تم حضوري الطوارى بحالة ولادة عن طريق الهلال الاحمر ورفض استقبالي بالتوجهه لمستشفى سند ","I arrived at the emergency department in a state of labor via the Red Crescent, but I was refused admission and directed to go to Sind Hospital.",null,"Hospital",{"$nulls":26},"Admin",3,{"$f":"CG35/CG38","v":{"v":0.25,"d":"25.00%"}},{"$nulls":8},"In-Patient",3,{"$f":"CR35/CR38","v":{"v":0.25,"d":"25.00%"}}]
[null,34,1392,20053834,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2023-06-27T13:52:00","ابرار الشمري","More than 72 Hours","2023-06-27","13:52:00","ابرار الشمري","2023-06-27","13:52:00",{"$nulls":3},"2023-06-27","14:31:00","ابرار الشمري",0.02708333333430346,{"$nulls":3},-45104.60486111111,{"$nulls":3},0,{"$nulls":4},-45104.60486111111,{"$nulls":3},-45104.60486111111,"2023-07-02","17:14:00",5.1131944444423425,"2023-07-02","17:14:00","ابرار بندر الشمري",5.1131944444423425,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.5.Delayed test result","تاخير في تسليم شرائح الصبغات من تاريخ 29/5/2023 علما ان حالتي طارئة . ","There has been a delay in the delivery of the dye strips since May 29, 2023, despite the fact that my condition is urgent.\n",null,"Patient",{"$nulls":26},"Nursing ",1,{"$f":"CG36/CG38","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$nulls":8},"Out-Patient",9,{"$f":"CR36/CR38","v":{"v":0.75,"d":"75.00%"}}]
[null,35,1395,591315320,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-06-29T14:28:00","امال القحطاني","24 Hours","2023-06-29","14:28:00","امال القحطاني","2023-06-29","14:28:00",{"$nulls":3},"2023-06-29","14:28:00","امال القحطاني",0,{"$nulls":3},-45106.60277777778,{"$nulls":3},0,{"$nulls":4},-45106.60277777778,{"$nulls":3},-45106.60277777778,"2023-06-29","15:07:00",0.02708333333430346,"2023-06-29","15:07:00","امال القحطاني",0.02708333333430346,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.6.Lab results issues","لم يتم اضافة لقاح فايروس الكبد بالنظام ","The hepatitis vaccine has not been added to the system.\n",null,"Patient",{"$nulls":26},"Support Services ",null,{"$f":"CG37/CG38","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"ER",0,{"$f":"CR37/CR38","v":{"v":0,"d":"0.00%"}}]
[{"$nulls":83},"Total",{"$f":"CG34+CG35+CG36+CG37","v":12},{"$f":"CH34+CH35+CH36+CH37","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"CR35+CR36+CR37","v":12},{"$f":"SUM(CS35:CS37)","v":{"v":1,"d":"100%"}}]
[]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average",{"$nulls":12},"Total Complaints",{"$f":"B51","v":35}]
[{"$nulls":4},"MOH",8,{"$f":"F41/F45","v":{"v":0.22857142857142856,"d":"22.86%"}},null,"Medical",null,null,"ابرار الشمري",20,{"$f":"M41/M45","v":{"v":0.5714285714285714,"d":"57.14%"}},5,0,0,15,{"$f":"O42+P42+Q42+R42","v":{"v":26.5,"d":"2650.00%"}},null,"ابرار الشمري",13,{"$f":"V41/Z43","v":{"v":0.37142857142857144,"d":"37.14%"}},11,{"$f":"X41/Z43","v":{"v":0.3142857142857143,"d":"31.43%"}},{"$f":"V41+X41","v":24},{"$nulls":5},4,{"$nulls":3},"تهاني القرني",{"$nulls":4},"أطباء الطوارئ",1,{"$f":"AVERAGE(AR41:AX41)","v":{"$error":"#DIV/0!"}},"Closed",{"$nulls":11},"Satisfaction Table"]
[{"$nulls":4},"CCHI",4,{"$f":"F42/F45","v":{"v":0.11428571428571428,"d":"11.43%"}},null,"أطباء الطوارئ",1,null,"Percentage",null,null,{"$f":"O41/M41","v":{"v":0.25,"d":"25.00%"}},{"$f":"P41/M41","v":{"v":0,"d":"0.00%"}},{"$f":"Q41/M41","v":{"v":0,"d":"0.00%"}},{"$f":"R41/N41","v":{"v":26.25,"d":"2625.00%"}},null,null,"امال القحطاني",3,{"$f":"V42/Z43","v":{"v":0.08571428571428572,"d":"8.57%"}},8,{"$f":"X42/Z43","v":{"v":0.22857142857142856,"d":"22.86%"}},{"$f":"V42+X42","v":11},{"$nulls":8},1,"ابرار الشمري",{"$nulls":4},"تنويم النساء والولادة",1,{"$error":"#DIV/0!"},"Closed",{"$nulls":11},"Total Responces"]
["Week 1",7,null,null,"Patients",12,{"$f":"F43/F45","v":{"v":0.34285714285714286,"d":"34.29%"}},null,"تنويم النساء والولادة",1,null,"امال القحطاني",15,{"$f":"M43/M45","v":{"v":0.42857142857142855,"d":"42.86%"}},6,1,0,8,{"$f":"O44+P44+Q44+R44","v":{"v":1,"d":"100.00%"}},null,"Total",{"$f":"SUM(V41:V42)","v":16},{"$f":"W41+W42","v":{"v":0.4571428571428572,"d":"45.71%"}},{"$f":"X41+X42","v":19},{"$f":"Y41+Y42","v":{"v":0.5428571428571428,"d":"54.29%"}},{"$f":"Z41+Z42","v":35},{"$nulls":8},3,"امال القحطاني",{"$nulls":4},"عيادات الأسنان",1,{"$error":"#DIV/0!"},"Closed",{"$nulls":11},"Escalated Without Response"]
["Week 2",13,null,null,"Patient relatives",11,{"$f":"F44/F45","v":{"v":0.3142857142857143,"d":"31.43%"}},null,"عيادات الأسنان",1,null,"Percentage",null,null,{"$f":"O43/M43","v":{"v":0.4,"d":"40.00%"}},{"$f":"P43/M43","v":{"v":0.06666666666666667,"d":"6.67%"}},{"$f":"Q43/M43","v":{"v":0,"d":"0.00%"}},{"$f":"R43/M43","v":{"v":0.5333333333333333,"d":"53.33%"}},{"$nulls":7},{"$f":"Y43+W43","v":{"v":1,"d":"100.00%"}},{"$nulls":14},"عيادات الأطفال",1,{"$error":"#DIV/0!"},"Closed",{"$nulls":11},"Closed Without Response"]
["Week 3",5,null,null,"Total",{"$f":"F41+F42+F43+F44","v":35},{"$f":"G41+G42+G43+G44","v":{"v":1,"d":"100.00%"}},null,"عيادات الأطفال",1,null,"Total",{"$f":"M41+M43","v":35},{"v":1,"d":"100.00%"},11,1,0,23,{"$f":"O46+P46+Q46+R46","v":{"v":1,"d":"100.00%"}},{"$nulls":21},"عيادات الباطنية",3,{"$error":"#DIV/0!"},"Closed","Closed","Closed",{"$nulls":9},"Satisfied"]
["Week 4",10,null,null,"In-Patient",4,{"$f":"F46/F49","v":{"v":0.11428571428571428,"d":"11.43%"}},null,"عيادات الباطنية",3,{"$nulls":4},{"$f":"O45/M45","v":{"v":0.3142857142857143,"d":"31.43%"}},{"$f":"P45/M45","v":{"v":0.02857142857142857,"d":"2.86%"}},{"$f":"Q45/M45","v":{"v":0,"d":"0.00%"}},{"$f":"R45/M45","v":{"v":0.6571428571428571,"d":"65.71%"}},{"$nulls":22},"عيادات الجراحة العامة",1,2.93,2.93,{"$nulls":11},"Neutral"]
["Total",{"$f":"SUM(B43:B46)","v":35},null,null,"Out-Patient",26,{"$f":"F47/F49","v":{"v":0.7428571428571429,"d":"74.29%"}},null,"عيادات الجراحة العامة",1,{"$nulls":21},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات الطب النفسي",1,{"v":0.083,"d":"0.08"},0.083,{"$nulls":11},"Dissatisfied"]
[{"$nulls":4},"ER",5,{"$f":"F48/F49","v":{"v":0.14285714285714285,"d":"14.29%"}},null,"عيادات الطب النفسي",1,{"$nulls":21},17,{"$nulls":3},"تهاني القرني",{"$nulls":4},"عيادات النساء والولادة",6,{"v":13.653333333333334,"d":"13.65"},"Closed","Closed",11.93,0.07,28.96,{"$nulls":7},"No Response"]
["1st Half",20,null,null,"Total",{"$f":"F46+F47+F48","v":35},{"$f":"G46+G47+G48","v":{"v":1,"d":"100.00%"}},null,"عيادات النساء والولادة",6,{"$nulls":25},"ابرار الشمري",{"$nulls":4},"فني تخطيط القلب",1,{"$f":"AVERAGE(AR49:AX49)","v":{"$error":"#DIV/0!"}},"Closed",{"$nulls":11},"Satisfaction Rate",{"$f":"(BE45/BE42)*100","v":{"$error":"#DIV/0!"}}]
["2nd Half",15,null,null,"Medical",18,{"$f":"F50/F54","v":{"v":0.5142857142857142,"d":"51.43%"}},null,"فني تخطيط القلب",1,{"$nulls":24},17,"امال القحطاني",{"$nulls":4},"قسم الصيدلية",1,8.91,8.91,{"$nulls":11},"Response Rate",{"$f":"BE42/BE40","v":0}]
["Total",{"$f":"B49+B50","v":35},null,null,"Admin",11,{"$f":"F51/F54","v":{"v":0.3142857142857143,"d":"31.43%"}},null,"قسم الصيدلية",1,{"$nulls":30},"قسم المختبر",1,{"v":5.1,"d":"5.10"},5.1]
[{"$nulls":4},"Nursing",5,{"$f":"F52/F54","v":{"v":0.14285714285714285,"d":"14.29%"}},null,"قسم المختبر",1,{"$nulls":30},"Total",{"$f":"SUM(AP41:AP51)","v":18}]
[{"$nulls":4},"Support Services",1,{"$f":"F53/F54","v":{"v":0.02857142857142857,"d":"2.86%"}},null,"Total",{"$f":"SUM(J42+J43+J44+J45+J46+J47+J48+J49+J50+J51+J52)","v":18},{"$nulls":45},"The Rightful Side"]
[{"$nulls":4},"Total",{"$f":"F50+F51+F52+F53","v":35},{"$f":"G50+G51+G52+G53","v":{"v":0.9999999999999999,"d":"100.00%"}},{"$nulls":24},"Total Escalated",{"$f":"AF41","v":4},{"$nulls":22},"Hospital Right",null,{"$f":"BE54/BE56","v":{"$error":"#DIV/0!"}}]
[{"$nulls":31},"Total Closed",{"$f":"AF48","v":17},{"$nulls":7},"Non-Medical",null,"Average",{"$nulls":12},"Patient Right",null,{"$f":"BE55/BE56","v":{"$error":"#DIV/0!"}}]
[{"$nulls":40},"استقبال الطوارئ",3,{"$f":"AVERAGE(AR56:AW56)","v":{"v":0.32033333333333336,"d":"0.32"}},0.89,0.041,0.03,{"$nulls":9},"Total",{"$f":"BE55+BE54","v":0},{"$f":"BF54+BF55","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"Non-Medical",{"$nulls":22},"Reason For Escalation","Number","Percentage",{"$nulls":6},"استقبال العيادات الخارجية",1,{"$f":"AVERAGE(AR57:AW57)","v":0.69},0.69]
[{"$nulls":8},"استقبال الطوارئ",3,{"$nulls":21},"عدم رضى المريض",null,{"$f":"AG58/AG61","v":{"v":0,"d":"0%"}},{"$nulls":6},"المدير المناوب",1,{"$f":"AVERAGE(AR58:AW58)","v":0.01},0.01]
[{"$nulls":8},"استقبال العيادات الخارجية",1,{"$nulls":21},"تأخير الرد من قبل القسم",4,{"$f":"AG59/AG61","v":{"v":1,"d":"100%"}},{"$nulls":6},"قسم التقارير الطبية",1,{"$f":"AVERAGE(AR59:AW59)","v":0.16},0.16]
[{"$nulls":8},"المدير المناوب",1,{"$nulls":21},"سبب آخر",null,{"$f":"AG60/AG61","v":{"v":0,"d":"0%"}},{"$nulls":6},"قسم السنترال",1,{"$f":"AVERAGE(AR60:AW60)","v":{"v":0.041,"d":"0.04"}},0.041]
[{"$nulls":8},"قسم التقارير الطبية",1,{"$nulls":21},"Total ",{"$f":"AG58+AG59+AG60","v":4},{"$f":"AH58+AH60+AH59","v":{"v":1,"d":"100%"}},{"$nulls":6},"قسم المواعيد",1,{"$f":"AVERAGE(AR61:BB61)","v":24.83},24.83]
[{"$nulls":8},"قسم السنترال",1,{"$nulls":30},"قسم الموافقات الطبية",3,{"$f":"AVERAGE(AR62:AW62)","v":{"v":11.176666666666668,"d":"11.18"}},4.89,0.05,28.59]
[{"$nulls":8},"قسم المواعيد",1,{"$nulls":30},"Total",{"$f":"SUM(AP56:AP62)","v":11},{"$f":"AVERAGE(AR63:AW63)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"قسم الموافقات الطبية",3]
[{"$nulls":8},"Total",{"$f":"SUM(J58+J59+J60+J61+J62+J63+J64)","v":11}]
[{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":40},"تمريض تنويم الجراحة العامة",1,{"$f":"AVERAGE(AR67:AT67)","v":10.83},10.83]
[{"$nulls":8},"Nursing",{"$nulls":31},"تمريض غرفة التطعيمات",1,{"v":0.1,"d":"0.10"},0.1]
[{"$nulls":8},"تمريض تنويم الجراحة العامة",1,{"$nulls":30},"تمريض غرفة تقديم الأدوية الوريدية (20)",2,{"v":0.1,"d":"0.10"},"Escalated",0.1]
[{"$nulls":8},"تمريض غرفة التطعيمات",1,{"$nulls":30},"تمريض قسم العمليات",1,{"$error":"#DIV/0!"},"Closed"]
[{"$nulls":8},"تمريض غرفة تقديم الأدوية الوريدية (20)",2,{"$nulls":30},"Total",{"$f":"SUM(AP67:AP70)","v":5}]
[{"$nulls":8},"تمريض قسم العمليات",1]
[{"$nulls":8},"Total",{"$f":"SUM(J69+J70+J71+J72)","v":5}]
[{"$nulls":40},"Support Services",null,"Average"]
[{"$nulls":40},"قسم المطبخ",1,{"$f":"AVERAGE(AR75:AT75)","v":6.17},6.17]
[{"$nulls":8},"Support Services",{"$nulls":31},"Total",{"$f":"SUM(AP72+AP73+AP74+AP75)","v":1}]
[{"$nulls":8},"قسم المطبخ",1]
[{"$nulls":8},"Total",{"$f":"SUM(J74+J75+J76+J77)","v":1}]
[]
[]
[{"$nulls":8},"Total",{"$f":"SUM(J53+J65+J73+J78)","v":35},{"$nulls":30},"Total",{"$f":"AP52+AP63+AP71+AP76","v":35}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recomindation\\Action plan",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,1397,30040945,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-07-01T17:04:00","ابرار الشمري","More than 72 Hours","2023-07-01","16:18:00","ابرار الشمري","2023-07-01","17:04:00","2023-07-08","15:12:00","ابرار الشمري","2023-07-08","15:13:00","ابرار الشمري",{"$f":"(U3+T3)-(P3+O3)","v":6.922916666670062},"2023-07-13","14:53:00","ابرار الشمري",{"$f":"(Y3+X3)-(U3+T3)","v":4.986111111109494},"2023-07-13","17:12:00","امال القحطاني",{"$f":"(AC3+AB3)-(Y3+X3)","v":0.09652777777955635},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45115.63402777778},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45115.63402777778},"2023-07-15","11:38:00",{"$f":"(AP3+AO3)-(U3+T3)","v":6.850694444445253},"2023-07-15","11:38:00","ابرار الشمري",{"$f":"(AS3+AR3)-(U3+T3)","v":6.850694444445253},6832,"Dr. HUSSAM ALDEEN ALBEEN  ABO NAJAB","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تم حضورنا لموعد في عيادة الباطنية واجراء تحاليل واخذ مغذي للمريضه وبعد الطلب من الدكتور اجازة مرضيه تم التعامل منن قبل الدكتور بطريقه غير مهنيه وعند رفضه قمت بمناقشته بكل احترام وان قمنا بدفع والحضور والمريضه متعبه اجاب بطريقه غير مهنيه  ( انتم مو دافعين بفلوسكم انتم على التامين ) .","We attended an appointment at the Internal Medicine Clinic, where the patient underwent medical tests and received an IV drip. When we requested a sick leave certificate, the doctor handled the situation in an unprofessional manner. Despite my respectful attempt to discuss the matter—explaining that we had paid for the visit and that the patient was genuinely exhausted—the doctor responded unprofessionally, saying: 'You aren't paying out of your own pocket; you are covered by insurance",null,"Patient",{"$nulls":3},1403,20337407,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-07-04T10:27:00","ابرار الشمري","More than 72 Hours",null,null,1399,1110627138,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2023-07-03T13:12:00","ابرار الشمري","72 Hours",null,null,1397,30040945,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-07-01T17:04:00","ابرار الشمري","More than 72 Hours",null,null,1409,992451,"ذوي المراجع","التنويم","الطبي","قسم الأشعة","2023-07-06T11:28:00","ابرار الشمري","More than 72 Hours"]
[null,2,1399,1110627138,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2023-07-03T13:12:00","ابرار الشمري","72 Hours","2023-07-03","13:12:00","ابرار الشمري","2023-07-03","13:12:00",null,null,"ابرار الشمري","2023-07-04","12:24:00","ابرار الشمري",0.9666666666671517,null,null,"ابرار الشمري",-45111.51666666667,{"$nulls":3},0,{"$nulls":4},{"$f":"(AG4+AJ3AF4)-(U4+T4)","v":{"$error":"#NAME?"}},{"$nulls":3},-45111.51666666667,"2023-07-06","13:16:00",2.0361111111051287,"2023-07-06","13:16:00","ابرار الشمري",2.0361111111051287,null,null,"Management complaints","4. Accessibility","1.2.Patient journey","1.2.1.Miscoordination","رفض تسليم شهادة وفاة والدتي ( فرع العليا) من قبل المستشفى .","Refusal by the hospital (Olaya Branch) to hand over my mother's death certificate",null,"Patient",{"$nulls":3},1426,1545711,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-07-10T18:03:00","امال القحطاني","24 Hours",null,null,1402,55305,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2023-07-04T10:23:00","ابرار الشمري","72 Hours",null,null,1401,55305,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2023-07-04T10:07:00","ابرار الشمري","72 Hours",null,null,1423,30195659,"ذوي المراجع","العيادات الخارجية","الطبي","فني اختبار السمع","2023-07-10T11:55:00","ابرار الشمري","More than 72 Hours"]
[null,3,1401,55305,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2023-07-04T10:07:00","ابرار الشمري","72 Hours","2023-07-04","10:07:00","ابرار الشمري","2023-07-04","10:07:00",null,null,"ابرار الشمري","2023-07-04","10:07:00","ابرار الشمري",{"$f":"(U5+T5)-(P5+O5)","v":0},null,null,"ابرار الشمري",-45111.42152777778,{"$nulls":3},0,{"$nulls":4},{"$f":"(AG5+AF5)-(U5+T5)","v":-45111.42152777778},"2023-07-06","15:46:00","امال القحطاني",2.235416666670062,null,null,-45111.42152777778,{"$nulls":3},-45111.42152777778,null,null,"Clinical complaints","1. Quality","1.1. Examination","1.1.4. Lab tests not performed","تاخير في تسليم نتائج التحاليل لاكثر من شهر .","The laboratory results have been delayed for more than a month",null,"Patient",{"$nulls":3},1431,30236197,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2023-07-13T10:57:00","ابرار الشمري","24 Hours",null,null,1404,30219053,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2023-07-04T12:46:00","ابرار الشمري","More than 72 Hours",null,null,1416,1137092,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2023-07-08T23:05:00","ابرار الشمري","72 Hours",null,null,1430,30029141,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2023-07-13T09:33:00","امال القحطاني","More than 72 Hours"]
[null,4,1402,55305,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2023-07-04T10:23:00","ابرار الشمري","72 Hours","2023-07-04","10:23:00","ابرار الشمري","2023-07-04","10:23:00",null,null,"ابرار الشمري","2023-07-04","10:27:00","ابرار الشمري",{"$f":"(U6+T6)-(P6+O6)","v":0.002777777779556345},null,null,"ابرار الشمري",-45111.43541666667,{"$nulls":3},0,{"$nulls":4},-45111.43541666667,{"$nulls":3},{"$f":"(AL6+AK6)-(U6+T6)","v":-45111.43541666667},"2023-07-05","00:26:00",0.5826388888890506,"2023-07-05","11:59:00","امال القحطاني",1.0638888888861402,null,null,"Clinical complaints","1. Quality","1.1. Examination","1.1.4. Lab tests not performed","تاخير في تسليم نتائج التحاليل لاكثر من شهر .","The laboratory results have been delayed for more than a month",null,"Patient",{"$nulls":3},1469,30278190,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-07-26T18:43:00","ابرار الشمري","More than 72 Hours",null,null,1408,1330121,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-07-06T10:45:00","ابرار الشمري","24 Hours",null,null,1440,30265637,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2023-07-16T21:01:00","امال القحطاني","More than 72 Hours",null,null,1439,30218698,"ذوي المراجع","التنويم","التمريض","تمريض قسم العمليات","2023-07-16T15:59:00","امال القحطاني","More than 72 Hours"]
[null,5,1403,20337407,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-07-04T10:27:00","ابرار الشمري","More than 72 Hours","2023-07-04","10:27:00","ابرار الشمري","2023-07-04","10:27:00",null,null,"ابرار الشمري","2023-07-04","11:49:00","ابرار الشمري",0.05694444444088731,null,null,"ابرار الشمري",-45111.49236111111,{"$nulls":3},0,{"$nulls":4},{"$f":"(AG7+AF7)-(U7+T7)","v":-45111.49236111111},{"$nulls":3},-45111.49236111111,"2023-07-10","06:03:00",5.759722222224809,"2023-07-10","16:49:00","امال القحطاني",6.208333333335759,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.2.Miscalculation","تم الدفع نقدا مبلغ (4الاف ريال) والمتعلق بعملية والمبرر أن شركة التأمين وافقت موافقه جزئية وبعد التخطاب مع شركة التأمين من مجلس الضمان الصحي أتضح ان العملية تم الموافقه عليها بشكل كامل","An amount of (4,000 SAR) was paid in cash for a surgical procedure, under the justification that the insurance company had only provided partial approval. However, after communicating with the insurance company through the Council of Health Insurance (CHI), it was clarified that the procedure had actually been fully approved",null,"Hospital",{"$nulls":3},1470,2250529365,"مجلس الضمان الصحي","الطوارئ","الإداري","المدير المناوب","2023-07-26T18:55:00","ابرار الشمري","72 Hours",null,null,1410,30274823,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-07-06T11:15:00","ابرار الشمري","24 Hours",null,null,1447,1723015,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-07-19T09:28:00","امال القحطاني","48 Hours",null,null,1461,30272889,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2023-07-25T18:29:00","ابرار الشمري","More than 72 Hours"]
[null,6,1404,30219053,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2023-07-04T12:46:00","ابرار الشمري","More than 72 Hours","2023-07-04","12:46:00","ابرار الشمري","2023-07-04","12:46:00",null,null,"ابرار الشمري","2023-07-04","13:00:00","ابرار الشمري",0.009722222217533272,null,null,"ابرار الشمري",-45111.541666666664,{"$nulls":3},0,{"$nulls":4},-45111.541666666664,{"$nulls":3},-45111.541666666664,"2023-07-05","23:55:00",1.4548611111167702,"2023-07-05","11:48:00","امال القحطاني",0.9500000000043656,null,null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.12.Refusal to vaccinate","تم صرف ابر تنشيط من قبل الدكتوره وتم التوجه للمستشفى لاخذ الجرعه للمريضه وتم التوجه للمدير المناوب الساعه 11 ليلا تقريبا وتم رفض استقبالنا ولم بتم توضيح الاسباب علما بضرورة اخذ الابره بوقت معين ولا يمكن تاجيله بالاضافه الى انه يتم انتهاء عمل عياده 20 بذلك الوقت ولا يوجد حل اخر.  ","The doctor prescribed stimulating injections, and we went to the hospital to take the dose for the patient. We went to the on-duty manager at approximately 11 pm, and he refused to receive us. The reasons were not explained, noting that the injection must be taken at a specific time and cannot be postponed. In addition, the clinic 20 closes at that time, and there is no other solution.",null,"Hospital",{"$nulls":3},1472,30168085,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","قسم المختبر","2023-07-26T19:43:00","ابرار الشمري","24 Hours",null,null,1412,30055006,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-07-06T15:46:00","امال القحطاني","24 Hours",null,null,1467,1204166,"مراجع","التنويم","الخدمات المساندة","قسم المطبخ","2023-07-26T12:20:00","ابرار الشمري","More than 72 Hours",null,null,1471,30239427,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2023-07-26T20:01:00","ابرار الشمري","More than 72 Hours"]
[null,7,1408,1330121,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-07-06T10:45:00","ابرار الشمري","24 Hours","2023-07-06","10:45:00","ابرار الشمري","2023-07-06","10:45:00",null,null,"ابرار الشمري","2023-07-06","11:01:00","ابرار الشمري",0.011111111110949423,null,null,"ابرار الشمري",-45113.459027777775,{"$nulls":3},0,{"$nulls":4},-45113.459027777775,{"$nulls":3},-45113.459027777775,"2023-07-06","11:08:00",0.004861111112404615,"2023-07-05","11:48:00","امال القحطاني",-0.9673611111065838,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تم التواصل مع المستشفى بخصوص تقرير طبي ولم يتم التجاوب . ","The hospital was contacted regarding a medical report but received no response.",null,"Patient",{"$nulls":3},1474,30168085,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-07-27T13:17:00","ابرار الشمري","72 Hours",null,null,1435,30063758,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-07-15T11:39:00","ابرار الشمري","24 Hours",null,null,1473,30089346,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-07-27T13:21:00","ابرار الشمري","More than 72 Hours",null,null,1479,2026625547,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-07-30T18:28:00","ابرار الشمري","More than 72 Hours"]
[null,8,1410,30274823,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-07-06T11:15:00","ابرار الشمري","24 Hours","2023-07-06","11:15:00","ابرار الشمري","2023-07-06","11:15:00",null,null,"ابرار الشمري","2023-07-06","11:29:00","ابرار الشمري",0.00972222222480923,null,null,"ابرار الشمري",-45113.478472222225,{"$nulls":3},0,{"$nulls":4},-45113.478472222225,{"$nulls":3},-45113.478472222225,"2023-07-13","14:52:00",7.140972222216078,"2023-07-13","14:52:00","ابرار الشمري",7.140972222216078,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.2.Miscalculation","تم دفع مبلغ كشفيه رغم ان لم تنتهي مدة المتابعة 14 يوم  و اخر زيارة كانت قبل اربع ايام .","The consultation fee was paid even though the 14-day follow-up period has not ended and the last visit was four days ago.",null,"Hospital",{"$nulls":14},1436,20308069,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-07-15T19:05:00","امال القحطاني","24 Hours",null,null,1475,30199782,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-07-29T11:38:00","ابرار الشمري","More than 72 Hours"]
[null,9,1409,992451,"ذوي المراجع","التنويم","الطبي","قسم الأشعة","2023-07-06T11:28:00","ابرار الشمري","More than 72 Hours","2023-07-06","11:08:00","ابرار الشمري","2023-07-06","11:28:00",null,null,"ابرار الشمري","2023-07-06","15:46:00","ابرار الشمري",0.17916666666860692,null,null,"ابرار الشمري",-45113.65694444445,{"$nulls":3},0,{"$nulls":4},-45113.65694444445,{"$nulls":3},-45113.65694444445,"2023-07-30","13:43:00",{"$f":"(T11+U11)-(AR11+AS11)","v":0.03125},"2023-07-06","15:01:00","امال القحطاني",-0.03125,null,null,"Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","إدخال السائل الملون بطريقة غير احترافية مما أدى إلى تخثر في الجسم إضافة إلى عدم المهنية بالتعامل مع\nالمريضة في عملية شرح المشكلة وعدم التأكد من كافة الإجراءات المطلوبة قبل دخول المريضة إلى الجهاز وخلال\nالفحص اكتشف ان بعض الإجراءات غير كاملة . إضافة إلى رمي الأخطاء على فريق التمريض أمامنا وتبرؤه من\nالمسؤلية. ","The injection of the colored liquid was done unprofessionally, leading to blood clotting. Furthermore, the patient was not properly explained to, and all necessary procedures were not followed before the patient entered the machine. During the examination, it was discovered that some procedures were incomplete. In addition, the nursing staff were blamed for the errors in our presence, and they disclaimed any responsibility.",null,"Patient",{"$nulls":14},1442,30249117,"وزارة الصحة","التنويم","الإداري","قسم المالية","2023-07-17T18:12:00","امال القحطاني","48 Hours"]
[null,10,1412,30055006,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-07-06T15:46:00","امال القحطاني","24 Hours","2023-07-06","15:46:00","امال القحطاني","2023-07-06","15:46:00",null,null,"امال القحطاني","2023-07-11","11:04:00","امال القحطاني",4.804166666661331,null,null,"امال القحطاني",-45118.46111111111,{"$nulls":3},0,{"$nulls":4},-45118.46111111111,{"$nulls":3},-45118.46111111111,"2023-08-05","18:26:00",{"$f":"(T12+U12)-(AR12+AS12)","v":4.765972222216078},"2023-07-06","16:41:00","امال القحطاني",-4.765972222216078,null,null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.8.Medication shortages","تم صرف ادويه لم تتوفر داخل صيدلية الحمادي او في صيدليه خارجيه .","Medications were dispensed that were not available inside Al-Hammadi Pharmacy or in an external pharmacy.",null,"Hospital",{"$nulls":14},1445,30044785,"وزارة الصحة","الطوارئ","الإداري","عيادات جراحة العيون","2023-07-17T20:34:00","امال القحطاني","24 Hours"]
[2,11,1416,1137092,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2023-07-08T23:05:00","ابرار الشمري","72 Hours","2023-07-08","20:38:00","امال القحطاني","2023-07-08","23:05:00",null,null,"امال القحطاني","2023-07-13","10:57:00","امال القحطاني",4.494444444448163,null,null,"امال القحطاني",-45120.45625,{"$nulls":3},0,{"$nulls":4},-45120.45625,{"$nulls":4},"2023-07-13","14:41:00",0.15555555555329192,"2023-07-13","14:41:00","ابرار الشمري",0.15555555555329192,null,null,"Clinical complaints","2. Safety","2.3.Skills and \nConduct","2.3.5.Improper practice of infection control recommendation","سحب عينة دم من رضيع عمره 5 ايام فقط من ممرضة يبدو جداً انها مبتدئة وغير متمكنه حاولت ادخال الابر 3\nمرات متتالية من عدة اماكن ! و استمرارها رغم ترددها وعدم خبرتها و دخول المسؤول عنها و محاولة اخراج الاب\nوالام من الغرفة لمتابعة التجارب رغم ثبوت فشلها في المرات الثلاث ! وتدّخل ممرضه اخرى على نفس القدر من\nقلة الخبرة والمحاولة ايضا بأظافر يد طويلة جداً لا تتناسب للعمل حسب البروتوكولات الطبية مع رضع حديثي\nالولادة وبدون قفازات حتى !! وبعدها تم تحويلنا لقسم الحضانه لممرضات متمكنات وتم سحب العينة الاجدر\nتحويل الرضع بشكل مباشر لمتمرسات ومختصات في الرضع وسحب العينة بشكل احترافي دون تعريض الرضيع\nللبكاء الشديد واهله للتوتر والقلق","A blood sample was drawn from a 5-day-old infant by a nurse who appeared very inexperienced and unqualified. She attempted to insert the needle three times consecutively from different locations! She persisted despite her hesitation and lack of experience, and even after her supervisor entered and tried to remove the parents from the room to continue the experimentation, despite her attempts proving unsuccessful all three times! Another nurse, equally inexperienced, then intervened, also attempting the procedure with very long fingernails, unsuitable for working with newborns according to medical protocols, and without even wearing gloves! We were then transferred to the neonatal unit where more experienced nurses took the sample. It would be more appropriate to transfer infants directly to experienced and specialized nurses who can take the sample professionally without causing the infant excessive crying or the parents stress and anxiety.",null,"Patient",{"$nulls":14},1446,30044785,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2023-07-17T20:39:00","امال القحطاني","48 Hours"]
[null,12,1423,30195659,"ذوي المراجع","العيادات الخارجية","الطبي","فني اختبار السمع","2023-07-10T11:55:00","ابرار الشمري","More than 72 Hours","2023-07-10","11:15:00","ابرار الشمري","2023-07-10","11:55:00",null,null,"ابرار الشمري","2023-07-10","18:23:00","ابرار الشمري",0.2694444444423425,null,null,"ابرار الشمري",-45117.76597222222,{"$nulls":3},0,"2023-08-01","19:32:00","ابرار الشمري",null,22.047916666662786,{"$nulls":3},-45117.76597222222,null,null,-45117.76597222222,{"$nulls":3},-45117.76597222222,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","خطا في اعطاء الابره لولدي بطريقع غير احترافيه او مهنيه  في كل اليدين قامت بالمحاولة  وترفع الجلد والابره  مما ادى بالم شديد لطفل .  ","A mistake was made in giving the injection to my son in an unprofessional or unethical manner in both hands. She tried to lift the skin and the needle, which led to severe pain for the child.",null,"Patient",{"$nulls":14},1463,30256661,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المواعيد","2023-07-25T18:32:00","ابرار الشمري","24 Hours"]
[null,13,1426,1545711,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-07-10T18:03:00","امال القحطاني","24 Hours","2023-07-10","18:03:00","امال القحطاني","2023-07-10","18:03:00",null,null,"امال القحطاني","2023-07-13","09:41:00","امال القحطاني",2.6513888888875954,null,null,"امال القحطاني",-45120.40347222222,{"$nulls":3},0,{"$nulls":4},-45120.40347222222,{"$nulls":3},-45120.40347222222,"2023-07-11","18:07:00",{"$f":"(T15+U15)-(AO15+AP15)","v":1.648611111108039},"2023-07-11","18:07:00","امال القحطاني",-1.648611111108039,null,null,"Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.2.Medical device failure","تم ابلاغنا من قبل الطببيب بضرورة توفر جهاز ملاحه خاص للوصول الى مكان العمليه دون الاضرار بالمنطقة العصبية خلف العين لدقة وصعوبة العملية . بعد ذلك واثناء العمليه التي استغرقت وقت اطول مما تم الاتفاق عليه تم ابلاغنا من الطبيب المعالج ان جهاز الملاحه قد تعطل اثناء العمليه وتم التواصل مع قسم لصيانه ولم يتم التجاوب حيث تم اعطاء ابني جرعات اضافيه من المخدر ولم يتم ايقاف ذلك  لم يتم عمل اي اجراء لابني حيث تم الخروج من المستشفى لعمل الاجراء في مستشفى اخر ولكن تم الرفض من قبل شركة التأمين وافادتنا من قبل شركة التأمين ان العمليه تمت بالفعل وهذا غير صحيح . ","We were informed by the doctor that a special navigation device was necessary to reach the surgical site without damaging the nerve area behind the eye, due to the precision and complexity of the procedure. Later, during the operation, which lasted longer than agreed upon, the attending physician informed us that the navigation device had malfunctioned. We contacted the maintenance department, but received no response. My son was given additional doses of anesthesia, and this was not stopped. No further procedures were performed on my son. We were discharged from the hospital to have the procedure done at another hospital, but the insurance company refused to cover it. The insurance company informed us that the operation had already been performed, which is incorrect.",null,"Patient",{"$nulls":14},1464,30276836,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2023-07-25T18:41:00","ابرار الشمري","24 Hours"]
[null,14,1430,30029141,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2023-07-13T09:33:00","امال القحطاني","More than 72 Hours","2023-07-13","09:26:00","ابرار الشمري","2023-07-13","09:33:00",null,null,"ابرار الشمري","2023-07-13","11:08:00","ابرار الشمري",0.06597222221898846,null,null,"ابرار الشمري",-45120.46388888889,{"$nulls":3},0,{"$nulls":4},-45120.46388888889,{"$nulls":3},-45120.46388888889,"2023-08-20","19:36:00",38.3527777777781,"2023-08-20","19:36:00","ابرار الشمري",38.3527777777781,"\t1231","Dr. FAHAD ALDOSSARI","Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.1.Prescribing errors"," صرف دواء غير مناسب وتدهور حالة المريضه بسبب الدواء وبعد الرجوع له لم نجد اي تجاوب او حل من قبل الدكتور . ","The doctor prescribed an inappropriate medication, and the patient's condition deteriorated due to the medication. After returning to him, we found no response or solution from the doctor.",null,"Patient"]
[null,15,1431,30236197,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2023-07-13T10:57:00","ابرار الشمري","24 Hours","2023-07-13","10:57:00","ابرار الشمري","2023-07-13","10:57:00",null,null,"ابرار الشمري","2023-07-15","12:01:00","ابرار الشمري",2.0444444444437977,null,null,"ابرار الشمري",-45122.50069444445,{"$nulls":3},0,{"$nulls":4},-45122.50069444445,{"$nulls":3},-45122.50069444445,"2023-07-13","20:21:00",{"$f":"(T17+U17)-(AO17+AP17)","v":1.6527777777810115},"2023-07-13","20:21:00","امال القحطاني",-1.6527777777810115,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.3.Calculate Additional amount","قمت باجراء عملية جراحيه وانا مؤمن لدي شركة بوبا وعند دخولي المستشفى قد اجري فحص تحت التخدير لى دون موافقة التأمين وأنا لست على علم بذلك والان المستشفى تطالبني بمبلغ 5215.96 ريال خمسة الف ومائتين وخمسة عشر ريال وخمسه وتسعون هلله ومرفق لسعادتكم رد شركة التأمين ","I underwent surgery while insured with Bupa. Upon admission to the hospital, I was examined under anesthesia without the insurance company's consent, and I was unaware of this. Now the hospital is demanding 5215.96 riyals (five thousand two hundred and fifteen riyals and ninety-five halalas). Attached is the insurance company's response.",null,"Hospital"]
[3,16,1435,30063758,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-07-15T11:39:00","ابرار الشمري","24 Hours","2023-07-15","11:39:00","ابرار الشمري","2023-07-15","11:39:00",null,null,"ابرار الشمري","2023-07-15","19:05:00","ابرار الشمري",0.30972222222044365,null,null,"ابرار الشمري",-45122.79513888889,{"$nulls":3},0,{"$nulls":4},-45122.79513888889,{"$nulls":3},-45122.79513888889,"2023-07-15","12:08:00",{"$f":"(T18+U18)-(AR18+AS18)","v":0.2895833333313931},"2023-07-15","12:08:00","ابرار الشمري",-0.2895833333313931,null,null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.2.Dispensing errors","عدم توفر دواء دواء مقيد في المستشفى وعند التحويل لاستلامه من صيدلية خارجية اتضح وجود نقص في اشتراطات سياسية صرف الادوية المقيده . ","The unavailability of a restricted drug at the hospital, and upon referral to receive it from an external pharmacy, it became clear that there was a deficiency in the policy requirements for dispensing restricted drugs.",null,"Patient"]
[null,17,1436,20308069,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-07-15T19:05:00","امال القحطاني","24 Hours","2023-07-15","19:05:00","امال القحطاني","2023-07-15","19:05:00",null,null,"امال القحطاني","2023-07-17","10:39:00","امال القحطاني",1.648611111108039,null,null,"امال القحطاني",-45124.44375,{"$nulls":3},0,{"$nulls":4},-45124.44375,{"$nulls":3},-45124.44375,"2023-07-15","20:30:00",{"$f":"(T19+U19)-(AO19+AP19)","v":1.5895833333343035},"2023-07-15","20:30:00","امال القحطاني",-1.5895833333343035,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تم ارفاق اجازة المرافق للطفل في منصة صحتي باسم الام علما انه تم تسليمي اجازة المرافق سابقا ورقيه باسمي انا والد الطفل . ","The child’s escort leave was issued on the 'Sehhaty' platform under the mother’s name, noting that a paper version was previously issued in my name, the child’s father",null,"Patient"]
[null,18,1439,30218698,"ذوي المراجع","التنويم","التمريض","تمريض قسم العمليات","2023-07-16T15:59:00","امال القحطاني","More than 72 Hours","2023-07-16","03:48PM","ابرار الشمري","2023-07-16","15:59:00",null,null,"ابرار الشمري","2023-07-17","18:05:00","ابرار الشمري",1.0874999999941792,null,null,"ابرار الشمري",-45124.75347222222,{"$nulls":3},0,{"$nulls":4},-45124.75347222222,"2023-08-20","19:30:00","ابرار الشمري",34.05902777778101,null,null,-45124.75347222222,{"$nulls":3},-45124.75347222222,null,null,"Clinical complaints","1. Quality","1.1. Examination","1.3.3.Rough treatment","محاولة حقن الإبرة أكثر من مرة، مما أدى إلى تورم وتغير لون اليد","Attempting to inject the needle more than once, which led to swelling and discoloration of the hand",null,"Patient"]
[null,19,1440,30265637,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2023-07-16T21:01:00","امال القحطاني","More than 72 Hours","2023-07-16","20:57:00","امال القحطاني","2023-07-16","21:01:00",null,null,"امال القحطاني","2023-07-17","20:06:00","امال القحطاني",0.9618055555547471,null,null,"امال القحطاني",-45124.8375,{"$nulls":3},0,{"$nulls":4},-45124.8375,{"$nulls":3},-45124.8375,"2023-08-15","14:19:00",{"$f":"(AP21+AO21)-(U21+T21)","v":28.7590277777781},"2023-08-15","14:19:00","ابرار الشمري",28.7590277777781,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","حجزت موعداً مدته 40 دقيقة (الساعة 2:35 م) وحضرت قبل الموعد بـ 15 دقيقة حسب التعليمات. استمر انتظاري حتى الساعة 2:41 م، وعندها تم إدخال مريض آخر بدلاً مني. توجهت للمدير الإداري للاستفسار عن سبب التأخير، وعند دخولي للعيادة الساعة 3:00 م، كانت الطبيبة غاضبة بسبب استفساري لدى الإدارة.\n\nقامت الطبيبة بإجراء \"حشوة\" فقط ورفضت إكمال \"التلبيسة\" أو تحديد موعد قادم، قائلة: \"لا أستطيع إكمال العلاج معكِ لأنكِ اشتكيتِني\"، رغم أنني لم أقدم شكوى رسمية حينها بل كان مجرد استفسار عن التنظيم.","I booked a 40-minute appointment (at 2:35 PM) and arrived 15 minutes early as instructed. I waited until 2:41 PM, at which point another patient was seen instead. I went to the administrative manager to inquire about the delay, and when I finally arrived at the clinic at 3:00 PM, the doctor was angry because I had asked the administration.\n\nThe doctor only performed a filling and refused to complete the crown or schedule a future appointment, saying, \"I can't continue treating you because you complained about me,\" even though I hadn't filed a formal complaint; it was simply a question about the organization.",null,"Patient"]
[null,20,1442,30249117,"وزارة الصحة","التنويم","الإداري","قسم المالية","2023-07-17T18:12:00","امال القحطاني","48 Hours","2023-07-17","18:12:00","امال القحطاني","2023-07-17","18:12:00",null,null,"امال القحطاني","2023-07-17","20:34:00","امال القحطاني",{"$f":"(U22+T22)-(P22+O22)","v":0.09861111111240461},null,null,"امال القحطاني",-45124.856944444444,{"$nulls":3},0,{"$nulls":4},-45124.856944444444,{"$nulls":3},-45124.856944444444,"2023-07-18","20:49:00",1.0104166666642413,"2023-07-18","20:49:00","امال القحطاني",1.0104166666642413,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.3.Calculate Additional amount","تم دفع مبالغ بعد عمل اجراء من قبل الطبيب عابد اللهيبي والان يتم مطالبتي بمالبغ لم يتم ابلاغي فيها سابقا بعد مدة طويله من عمل الاجراء . ","I paid money after a procedure was performed by Dr. Abed Al-Lahibi, and now I am being asked to pay an amount that I was not previously informed about, a long time after the procedure was performed",null,"Hospital",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,21,1445,30044785,"وزارة الصحة","الطوارئ","الإداري","عيادات جراحة العيون","2023-07-17T20:34:00","امال القحطاني","24 Hours","2023-07-17","20:34:00","امال القحطاني","2023-07-17","20:34:00",null,null,"امال القحطاني","2023-07-19","12:16:00","امال القحطاني",{"$f":"(U23+T23)-(P23+O23)","v":1.6541666666671517},null,null,"امال القحطاني",-45126.51111111111,{"$nulls":3},0,{"$nulls":4},-45126.51111111111,{"$nulls":3},{"$f":"(AL23+AK23)-(U23+T23)","v":-45126.51111111111},"2023-07-17","20:45:00",{"$f":"(T23+U23)-(AR23+AS23)","v":1.6465277777751908},"2023-07-17","20:45:00","امال القحطاني",{"$f":"(AS23+AR23)-(U23+T23)","v":-1.6465277777751908},null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.2.Examination delay in emergency","تم التعامل معنا بطريقه غير مهنيه وبعد ادخالنا الغرفة وتركيب المغذي تم الانتهاء منه تم اخبار الطاقم الموجوج بالطوارئ من اطباء وتمريض وتم ترك المريضه لمدة طويله بدون اي تجاوب منهم . ","We were treated unprofessionally. After we were admitted to the room and the IV was inserted, the emergency staff of doctors and nurses were informed, and the patient was left for a long time without any response from them.",null,"Patient",{"$nulls":3},"ابرار الشمري",6,{"$f":"BJ23/BJ25","v":{"v":0.8571428571428571,"d":"85.71%"}},2,null,2,2,{"$f":"BJ23","v":6},{"$nulls":3},"ابرار الشمري",8,{"$f":"BU23/BU25","v":{"v":0.6153846153846154,"d":"61.54%"}},5,null,2,1,{"$f":"BU23","v":8},{"$nulls":3},"ابرار الشمري",6,{"$f":"CF23/CF25","v":{"v":0.75,"d":"75.00%"}},null,null,2,4,{"$f":"CF23","v":6},{"$nulls":3},"ابرار الشمري",5,{"$f":"CQ23/CQ25","v":{"v":0.7142857142857143,"d":"71.43%"}},{"$nulls":3},5,{"$f":"CQ23","v":5}]
[null,22,1446,30044785,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2023-07-17T20:39:00","امال القحطاني","48 Hours","2023-07-17","20:39:00","امال القحطاني","2023-07-17","20:39:00",null,null,"امال القحطاني","2023-07-19","12:19:00","امال القحطاني",1.6527777777737356,null,null,"امال القحطاني",-45126.513194444444,{"$nulls":3},0,{"$nulls":4},-45126.513194444444,{"$nulls":3},-45126.513194444444,"2023-07-20","20:49:00",1.3541666666642413,"2023-07-20","20:49:00","امال القحطاني",1.3541666666642413,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.9.Delay in discharging patient","تم التعامل معنا بطريقه غير مهنيه وبعد ادخالنا الغرفة وتركيب المغذي تم الانتهاء منه تم اخبار الطاقم الموجوج بالطوارئ من اطباء وتمريض وتم ترك المريضه لمدة طويله بدون اي تجاوب منهم . ","We were treated unprofessionally. After we were admitted to the room and the IV was inserted, the emergency staff of doctors and nurses were informed, and the patient was left for a long time without any response from them.",null,"Hospital",{"$nulls":3},"امال القحطاني",1,{"$f":"BJ24/BJ25","v":{"v":0.14285714285714285,"d":"14.29%"}},1,{"$nulls":3},1,{"$nulls":3},"امال القحطاني",5,{"$f":"BU24/BU25","v":{"v":0.38461538461538464,"d":"38.46%"}},3,2,null,null,5,{"$nulls":3},"امال القحطاني",2,{"$f":"CF24/CF25","v":{"v":0.25,"d":"25.00%"}},null,1,null,1,{"$f":"CF24","v":2},{"$nulls":3},"امال القحطاني",2,{"$f":"CQ24/CQ25","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$nulls":3},2,{"$f":"CQ24","v":2}]
[null,23,1447,1723015,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-07-19T09:28:00","امال القحطاني","48 Hours","2023-07-19","09:20:00","امال القحطاني","2023-07-19","09:28:00",null,null,"امال القحطاني","2023-07-25","19:13:00","امال القحطاني",6.40625,null,null,"امال القحطاني",-45132.80069444444,{"$nulls":3},0,{"$nulls":4},-45132.80069444444,{"$nulls":3},-45132.80069444444,"2023-07-20","21:09:00",{"$f":"(T25+U25)-(AR25+AS25)","v":4.919444444443798},"2023-07-20","21:09:00","امال القحطاني",-4.919444444443798,null,"Dr. SAMI ESSAM SAEED MOHAMMED","Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تم التشخيص من قبل الطبيب ورفض إعطائي إجازة بمدة يومين مع العلم أن حالتي الصحيه لا تسمح لي بالمشي وابلغت المدير المناوب أنه سبق وأن اخذت إجازة لنفس الحاله  لمدة  يومين من الطوارى حيث ان الحاله الصحيه التي امر فيها لدي من سنوات وبإمكانهم الرجوع للنظام والتأكد ولكن كانت اجابة من قبل الطبيب أنه ( لو كان كسر ما عطيتك يومين  ) أسلوب مرفوض مع العلم أن الدكتور لم يقم بعمل أي تحاليل أو فحوصات لتاكد من حالتي الصحيه . ","The doctor diagnosed me and refused to give me a two-day leave, knowing that my health condition does not allow me to walk. I informed the on-duty manager that I had previously taken a two-day leave for the same condition from the emergency room, as I have had this condition for years, and they can refer back to the system and verify it. However, the doctor's response was, \"If it were a fracture, I wouldn't have given you two days.\" This is an unacceptable approach, especially since the doctor did not perform any tests or examinations to confirm my health condition.",null,"Hospital",{"$nulls":3},"Total",{"$f":"SUBTOTAL(9,BJ23:BJ24)","v":7},{"v":1,"d":"100%"},{"$f":"SUBTOTAL(9,BL23:BL24)","v":3},0,2,2,{"$f":"SUBTOTAL(9,BP23:BP24)","v":7},{"$nulls":3},"Total",{"$f":"SUBTOTAL(9,BU23:BU24)","v":13},{"v":1,"d":"100%"},8,2,2,1,13,{"$nulls":3},"Total",{"$f":"SUBTOTAL(9,CF23:CF24)","v":8},{"$f":"CG23+CG24","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CH23:CH24)","v":0},{"$f":"SUBTOTAL(9,CI23:CI24)","v":1},{"$f":"SUBTOTAL(9,CJ23:CJ24)","v":2},{"$f":"SUBTOTAL(9,CK23:CK24)","v":5},{"$f":"SUM(CH25:CK25)","v":8},{"$nulls":3},"Total",{"$f":"SUBTOTAL(9,CQ23:CQ24)","v":7},{"$f":"CR23+CR24","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CS23:CS24)","v":0},{"$f":"SUBTOTAL(9,CT23:CT24)","v":0},{"$f":"SUBTOTAL(9,CU23:CU24)","v":0},{"$f":"SUBTOTAL(9,CV23:CV24)","v":7},{"$f":"SUM(CS25:CV25)","v":7}]
[4,24,1461,30272889,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2023-07-25T18:29:00","ابرار الشمري","More than 72 Hours","2023-07-25","17:24:00","ابرار الشمري","2023-07-25","18:29:00",null,null,"ابرار الشمري","2023-07-25","18:37:00","ابرار الشمري",0.005555555551836733,null,null,"ابرار الشمري",-45132.77569444444,{"$nulls":3},0,{"$nulls":4},-45132.77569444444,{"$nulls":3},-45132.77569444444,"2023-08-08","12:28:00",{"$f":"(AP26+AO26)-(U26+T26)","v":13.743750000001455},"2023-08-08","12:28:00","ابرار الشمري",13.743750000001455,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.3.Rough treatment","طفلي عمره ٤٠ يوم وطلب سحب دم لعميله الختان  وفي المخبر لم يستطع الكادر الموجود سحب الدم بعد عده محاولات ثم تم تحويله الى الطابق الرابع قسم الاطفال وعند العوده للمنزل اكتشفنا وجود ازرقاق بثلاث اصابع نتيجه المعامله الغير إنسانيه اثناء سحب الدم علما بانه لم يسمح لي بمرافقه طفلي","My baby is 40 days old and needed blood for his circumcision. At the lab, the staff couldn't draw the blood after several attempts, so he was transferred to the fourth floor, the pediatric ward. Upon returning home, we discovered he had bruises on three fingers due to the inhumane treatment during the blood draw. I wasn't even allowed to accompany my baby.",null,"Patient"]
[null,25,1463,30256661,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المواعيد","2023-07-25T18:32:00","ابرار الشمري","24 Hours","2023-07-25","18:32:00","ابرار الشمري","2023-07-25","18:32:00",null,null,"ابرار الشمري","2023-07-25","18:52:00","ابرار الشمري",0.013888888890505768,null,null,"ابرار الشمري",-45132.78611111111,{"$nulls":3},0,{"$nulls":4},-45132.78611111111,{"$nulls":3},-45132.78611111111,"2023-07-25","18:38:00",{"$f":"(T27+U27)-(AO27+AP27)","v":0.00972222222480923},"2023-07-25","18:38:00","ابرار الشمري",-0.00972222222480923,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.7.Scheduling errors","لم يتم حجز موعد وتعويضي بموعد اخر بسبب اشكالية حصلت اثناء موعد سابق ","I was not given an appointment due to a problem that occurred during a previous appointment.",null,"Patient"]
[null,26,1464,30276836,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2023-07-25T18:41:00","ابرار الشمري","24 Hours","2023-07-25","18:41:00","ابرار الشمري","2023-07-25","18:41:00",null,null,"ابرار الشمري","2023-07-26","19:43:00","ابرار الشمري",1.0430555555576575,null,null,"ابرار الشمري",-45133.82152777778,{"$nulls":3},0,{"$nulls":4},-45133.82152777778,{"$nulls":3},-45133.82152777778,"2023-07-26","18:03:00",{"$f":"(T28+U28)-(AR28+AS28)","v":0.06944444444525288},"2023-07-26","18:03:00","ابرار الشمري",-0.06944444444525288,null,null,"Clinical complaints","1. Quality","1.1. Examination","1.1.4. Lab tests not performed","عدم ظهور فصيلة الدم للمولوده والافاده بان النتيجة لاتظهر الا بعد 4 اشهر مما ادى الى تاخر في تبليغ الولادة للجهه المختصه . ","The blood type of the newborn was not shown, and it was stated that the result would not appear until after 4 months, which led to a delay in reporting the birth to the competent authority.",null,"Hospital",{"$nulls":3},"CCHI",{"$f":"BJ25","v":7},{"$f":"BJ28/35","v":{"v":0.2,"d":"20.00%"}},{"$nulls":8},"MOH",{"$f":"BU25","v":13},{"$f":"BU28/35","v":{"v":0.37142857142857144,"d":"37.14%"}}]
[null,27,1467,1204166,"مراجع","التنويم","الخدمات المساندة","قسم المطبخ","2023-07-26T12:20:00","ابرار الشمري","More than 72 Hours","2023-07-26","12:17:00","ابرار الشمري","2023-07-26","12:20:00",null,null,"ابرار الشمري","2023-07-26","18:55:00","ابرار الشمري",0.2743055555547471,null,null,"ابرار الشمري",-45133.788194444445,{"$nulls":3},0,{"$nulls":4},-45133.788194444445,{"$nulls":3},-45133.788194444445,"2023-08-02","12:30:00",6.732638888890506,"2023-08-02","12:30:00","ابرار الشمري",6.732638888890506,null,null,"Management complaints","3. Institutional issues","3.2.Environment","3.2.4.Poor Food service","تم احضار وجبة العشاء بتاريخ 25/7/2023  ، وتبين وجود حشره في الاكل وتم ارفاق صوره  . ","Dinner was brought on 7/25/2023, and an insect was found in the food. A picture was attached.",null,"Patient",{"$nulls":25},"Patient",{"$f":"CF25","v":8},{"$f":"CF29/35","v":{"v":0.22857142857142856,"d":"22.86%"}},{"$nulls":8},"Patient Relatives",{"$f":"CQ25","v":7},{"$f":"CQ29/44","v":{"v":0.1590909090909091,"d":"15.91%"}}]
[null,28,1469,30278190,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-07-26T18:43:00","ابرار الشمري","More than 72 Hours","2023-07-26","18:43:00","ابرار الشمري","2023-07-26","18:43:00",null,null,"ابرار الشمري","2023-07-26","19:04:00","ابرار الشمري",0.014583333329937886,null,null,"ابرار الشمري",-45133.794444444444,{"$nulls":3},0,{"$nulls":4},-45133.794444444444,{"$nulls":3},-45133.794444444444,"2023-07-30","13:43:00",3.7770833333343035,"2023-07-30","13:43:00","ابرار الشمري",3.7770833333343035,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","دخلت للطوارىء بالمستشفى يوم ١٩ يوليو بألم فى الجانب الايسر السفلى من الظهر وتم عمل الاشاعات والتحاليل بقسم الطوارىء ودفعت ٣٤٥ ريال قيمة التحمل و بعدها توجهت لطبيب المسالك بنفس اليوم وطلب اشعه اخرى ودفعت ٣٤٥ ريال قيمة التحمل مره اخرى بسبب ان قسم الطوارىء لم يقم بتحويلى للطبيب المختص بنفس التذكرة لذلك اطالب بأستعادة ال ٣٤٥ ريال قيمة التحمل الثانية عن نفس المرض","I was admitted to the hospital emergency room on July 19th with pain in my lower left side. X-rays and tests were performed in the emergency department, and I paid 345 riyals for the co-payment. Later that same day, I saw a urologist who ordered another X-ray, and I paid another 345 riyals for the co-payment because the emergency department did not refer me to the specialist on the same ticket. Therefore, I request a refund of the second 345 riyal co-payment for the same condition",null,"Hospital",{"$nulls":3},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,29,1470,2250529365,"مجلس الضمان الصحي","الطوارئ","الإداري","المدير المناوب","2023-07-26T18:55:00","ابرار الشمري","72 Hours","2023-07-26","18:55:00","ابرار الشمري","2023-07-26","18:55:00",null,null,"ابرار الشمري","2023-07-29","12:16:00","ابرار الشمري",2.7229166666656965,null,null,"ابرار الشمري",-45136.51111111111,{"$nulls":3},0,{"$nulls":4},-45136.51111111111,{"$nulls":3},-45136.51111111111,"2023-07-29","11:59:00",{"$f":"(T31+U31)-(AO31+AP31)","v":0.011805555557657499},"2023-07-29","11:59:00","ابرار الشمري",-0.011805555557657499,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.2.2.Communication of wrong information","تم الحضور للمستشفى بتاريخ 21/7/2023 وتم رفض استقبال الحالة وبحجة ان لايوجد مكان تنويم بالعناية والحاله تحتاج عناية مركزه وعدم التواصل مع شركة التامين لتحويل لمستشفى اخر والحاله طارئة و سرعة بنبضات القلب ومازالت المشكلة قائمة","I went to the hospital on 21/7/2023 and was refused admission on the grounds that there were no available beds in the ICU, even though the patient required intensive care. They also failed to contact the insurance company to transfer me to another hospital, despite the case being an emergency with a rapid heartbeat. The problem persists.",null,"Hospital",{"$nulls":3},{"$f":"BL25","v":3},{"$f":"BM25","v":0},{"$f":"BN25","v":2},{"$f":"BO25","v":2},{"$nulls":7},{"$f":"BW25","v":8},{"$f":"BX25","v":2},{"$f":"BY25","v":2},{"$f":"BZ25","v":1},{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,30,1472,30168085,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","قسم المختبر","2023-07-26T19:43:00","ابرار الشمري","24 Hours","2023-07-26","19:43:00","ابرار الشمري","2023-07-26","19:43:00",null,null,"ابرار الشمري","2023-07-27","11:44:00","ابرار الشمري",0.6673611111109494,null,null,"ابرار الشمري",-45134.48888888889,{"$nulls":3},0,"2024-06-12","15:14:00","ابرار الشمري",null,321.14583333333576,{"$nulls":3},-45134.48888888889,"2024-06-30","19:02:00",339.3041666666686,"2024-06-30","19:02:00","ابرار الشمري",339.3041666666686,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","بناء على الموافقة تم التوجه بتاريخ  25/7/2023 للمختبر و تم رفض اجراء التحاليل و ذلك سبب ان التحاليل قديمة ولابد من الدخول من جديد للطبيب","Based on the approval, I went to the laboratory on 25/7/2023, but the tests were refused because the results were old and I had to see the doctor again.",null,"Hospital",{"$nulls":3},{"$f":"BI31/BJ28","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$f":"BJ31/BJ28","v":{"v":0,"d":"0.00%"}},{"$f":"BK31/BJ28","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$f":"BL31/BJ28","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$nulls":7},{"$f":"BT31/BU28","v":{"v":0.6153846153846154,"d":"61.54%"}},{"$f":"BU31/BU28","v":{"v":0.15384615384615385,"d":"15.38%"}},{"$f":"BV31/BU28","v":{"v":0.15384615384615385,"d":"15.38%"}},{"$f":"BW31/BU28","v":{"v":0.07692307692307693,"d":"7.69%"}},{"$nulls":7},{"$f":"CH25","v":0},{"$f":"CI25","v":1},{"$f":"CJ25","v":2},{"$f":"CK25","v":5},{"$nulls":7},{"$f":"CS25","v":0},{"$f":"CT25","v":0},{"$f":"CU25","v":0},{"$f":"CV25","v":7}]
[null,31,1471,30239427,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2023-07-26T20:01:00","ابرار الشمري","More than 72 Hours","2023-07-26","19:37:00","ابرار الشمري","2023-07-26","20:01:00",null,null,"ابرار الشمري","2023-08-01","18:06:00","ابرار الشمري",5.920138888890506,null,null,"ابرار الشمري",-45139.754166666666,{"$nulls":3},0,{"$nulls":4},-45139.754166666666,"2023-07-27","12:36:00","ابرار الشمري",{"$f":"(T33+U33)-(AK33+AL33)","v":5.229166666664241},null,null,-45139.754166666666,{"$nulls":3},-45139.754166666666,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.3.Rough treatment","تم التنويم بتاريخ 25/7/2023 حيث تم سحب الدم الطفله من قبل الممرضه بطريقه غير احترافيه بالاضافه الى اسلوبها الغير مهني مما ادى الى تورم شديد باليد و خروج كمية كثيره من دم الطفله . ","The child was admitted on 7/25/2023, and the child’s blood was drawn by the nurse in an unprofessional manner, in addition to her unprofessional style, which led to severe swelling of the hand and the loss of a large amount of the child’s blood.",null,"Patient",{"$nulls":25},{"$f":"CE32/CF29","v":{"v":0,"d":"0.00%"}},{"$f":"CF32/CF29","v":{"v":0.125,"d":"12.50%"}},{"$f":"CG32/CF29","v":{"v":0.25,"d":"25.00%"}},{"$f":"CH32/CF29","v":{"v":0.625,"d":"62.50%"}},{"$nulls":7},{"$f":"CP32/CQ29","v":{"v":0,"d":"0.00%"}},{"$f":"CQ32/CQ29","v":{"v":0,"d":"0.00%"}},{"$f":"CR32/CQ29","v":{"v":0,"d":"0.00%"}},{"$f":"CS32/CQ29","v":{"v":1,"d":"100.00%"}}]
[null,32,1474,30168085,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-07-27T13:17:00","ابرار الشمري","72 Hours","2023-07-27","13:17:00","ابرار الشمري","2023-07-27","13:17:00",null,null,"ابرار الشمري","2023-07-27","13:25:00","ابرار الشمري",0.00555555555911269,null,null,"ابرار الشمري",{"$f":"(Y34+X34)-(U34+T34)","v":-45134.55902777778},{"$nulls":3},0,{"$nulls":4},-45134.55902777778,{"$nulls":3},-45134.55902777778,"2023-08-05","18:26:00",9.20902777777519,"2023-08-05","18:26:00","ابرار الشمري",9.20902777777519,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","بناء على الموافقة تم التوجه بتاريخ   25/7/2023  و لكن تم رفض اجراء التحاليل و ذلك سبب ان التحاليل قديمة ولابد من الدخول من جديد للطبيب","Based on the approval, I went to the laboratory on 25/7/2023, but the tests were refused because the results were old and I had to see the doctor again.",null,"Hospital",{"$nulls":3},"In-Patient",2,{"$f":"BJ34/BJ37","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$nulls":8},"In-Patient",1,{"$f":"BU34/BU41","v":{"v":0.07692307692307693,"d":"7.69%"}}]
[null,33,1473,30089346,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-07-27T13:21:00","ابرار الشمري","More than 72 Hours","2023-07-27","13:16:00","ابرار الشمري","2023-07-27","13:21:00",null,null,"ابرار الشمري","2023-08-01","17:55:00","ابرار الشمري",5.190277777779556,null,null,"ابرار الشمري",{"$f":"(Y35+X35)-(U35+T35)","v":-45139.74652777778},{"$nulls":3},0,{"$nulls":4},-45139.74652777778,{"$nulls":3},-45139.74652777778,"2023-07-30","13:24:00",{"$f":"(T35+U35)-(AO35+AP35)","v":2.188194444446708},"2023-07-30","13:24:00","ابرار الشمري",-2.188194444446708,null,null,"Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","تم دخولي قسم الطوارئ  تقريبا 5 فجرا بتاريخ 26/7/2023  معاملتي بطريق غير جيده من الدكتور لذكره عدم وجود اي شي خطير او حاد وتم صرف\nعلاجي ولكن بسبب مشكلة عدم القدره على البلع تم عودتي مره اخرى تقريبا ٧ صباح بنفس اليوم افاد الطبيب انه يجب التنويم لاخذ العلاجات بالوريد لماذا لم يتم تشخيصي بالطريقة الصحيحه ولماذا يذكر لي الطبيب انه لا يوجد شي خطر واخراجي دون عمل الفحوصات اللازمه مثل فحص الدم واخذ مسحه واشعه كما فعل الطبيب الاخر","I was admitted to the emergency room around 5 AM on July 26, 2023. The doctor treated me poorly, stating there was nothing serious or acute. My medication was dispensed, but due to difficulty swallowing, I returned around 7 AM the same day. The doctor said I needed to be admitted for intravenous medication. Why wasn't I diagnosed correctly? Why did the doctor tell me there was nothing dangerous and discharge me without performing the necessary tests, such as blood tests, swabs, and X-rays, as the other doctor did?",null,"Patient",{"$nulls":3},"Out-Patient",4,{"$f":"BJ35/BJ37","v":{"v":0.5714285714285714,"d":"57.14%"}},{"$nulls":8},"Out-Patient",8,{"$f":"BU35/BU41","v":{"v":0.6153846153846154,"d":"61.54%"}},{"$nulls":8},"In-Patient",1,{"$f":"CF35/CF38","v":{"v":0.125,"d":"12.50%"}}]
[5,34,1475,30199782,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-07-29T11:38:00","ابرار الشمري","More than 72 Hours","2023-07-29","09:51:00","ابرار الشمري","2023-07-29","11:38:00",null,null,"ابرار الشمري","2023-08-01","17:49:00","ابرار الشمري",{"$f":"(U36+T36)-(P36+O36)","v":3.257638888884685},"2023-08-02","12:39:00","ابرار الشمري",{"$f":"(Y36+X36)-(U36+T36)","v":0.7847222222262644},"2023-08-05","18:27:00","ابرار الشمري",{"$f":"(AC36+AB36)-(Y36+X36)","v":3.241666666668607},"2023-08-08","12:17:00","ابرار الشمري",null,{"$f":"(AG36+AF36)-(U36+T36)","v":6.7694444444496185},{"$nulls":3},{"$f":"(AL36+AK36)-(U36+T36)","v":-45139.74236111111},null,null,{"$f":"(AP36+AO36)-(U36+T36)","v":-45139.74236111111},{"$nulls":3},{"$f":"(AS36+AR36)-(U36+T36)","v":-45139.74236111111},null,null,"Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.2.Neglect","تم حضوري للموعد في عيادة الانف والاذن والحنجرة الساعة 9:10  وكان الدكتور يستخدم  هاتفه الشخصي دون المبالاة بوجود المريض مما إدى استيائي وإنصرافي من العيادة الساعة 9:25 دقيقه ","I arrived for my appointment at the ENT clinic at 9:10, and the doctor was using his personal phone without any regard for the patient's presence, which led to my dissatisfaction and my leaving the clinic at 9:25.",null,"Patient",{"$nulls":3},"ER",1,{"$f":"BJ36/BJ37","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$nulls":8},"ER",4,{"$f":"BU36/BU41","v":{"v":0.3076923076923077,"d":"30.77%"}},{"$nulls":8},"ER",2,{"$f":"CF36/CF38","v":{"v":0.25,"d":"25.00%"}}]
[null,35,1479,2026625547,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-07-30T18:28:00","ابرار الشمري","More than 72 Hours","2023-07-30","18:07:00","ابرار الشمري","2023-07-30","18:28:00",null,null,"ابرار الشمري","2023-08-01","17:47:00","ابرار الشمري",{"$f":"(U37+T37)-(P37+O37)","v":1.9715277777795563},null,null,"ابرار الشمري",{"$f":"(Y37+X37)-(U37+T37)","v":-45139.74097222222},{"$nulls":3},{"$f":"(AC37+AB37)-(Y37+X37)","v":0},{"$nulls":4},{"$f":"(AG37+AF37)-(U37+T37)","v":-45139.74097222222},{"$nulls":3},{"$f":"(AL37+AK37)-(U37+T37)","v":-45139.74097222222},"2023-08-08","14:32:00",{"$f":"(T37+U37)-(AR37+AS37)","v":-6.864583333335759},"2023-08-08","14:32:00","ابرار الشمري",{"$f":"(AS37+AR37)-(U37+T37)","v":6.864583333335759},7657,"Dr. ABDELHAMID ALI ABDELHAMID SHAMA","Clinical complaints","2. Safety","1.4.Treatment","1.4.3.Ineffective treatment","تم دخول والدي الى طوارئ نتيجة اصابة والدي بوقوعه على الارض في الشارع وكان\nالغرض من الزيارة التشييك على الوالد اذا يوجد نزيف داخلي او كسر نتيجة سقوطه ع الارض وكان هذا الكلام يوم\nالثلاثاء ليلة الاربعاء الساعه الثانية صباحا وتم عمل اشعة مقطعية للراس والصدر واليدين والوجه لنتاكد من عدم\nوجود اي كسر وخلال عمل الاشعه كنت مع والدي في نفس الغرفة لاساعده في تغيير ملابسة نتيجة الكدمات اللتي\nاصابته وكنت انظر الى الصورة التي تاخذها مختصة الاشعة ولاحظت وجود كسر في الاضلع وعند الانتهاء رجعنا\nللطوارئ وانتظرنا حوالي نص ساعه ثم اتى الدكتور عبدالحميد المسؤول عن الحالة ليخبرنا ان الامور طبيعية ولا\nيوجد كسور وانه مجرد كدمات ورضوض نتيجة السقوط على الارض وعندها اخرجت الوالد الى البيت ثاني يوم\nالالم يزداد ولم يستطع الوالد النوم ثم قمت يوم السبت بمراجعة الدكتورة عبير استشارية الصدرية في\nالمستشفى لنتفاجئ ان تقرير الاشعة مكتوب يوجد كسر في ضلعين وهم السابع والثامن ..وقمت باخبار الدكتوره\nعبير انه لم يتم اخبارنا من قبل دكتور الطوارئ انه يوجد كسر واكتشفنا بعد ذلك انه انه عند خروجنا من الاشعه\nالدكتور اكتفى بصورة الاشعه وللاسف لم يكن عنده القدرة لاكتشاف الكسر من خلال صورة الاشعه علما ان\nالتقرير صدر بعد صورة الاشعه وهذا يعتبر خطأ طبي فادح ان الطبيب لا يستطيع ترجمة صورة الاشعة على ارض\nالواقع وتميييز الكسر في الاضلع وان تقرير الذي صدر من الاشعه مكتوب فيه انو يوجد كسر حتى الوصفة الطبية\nاختلفت لوجود كسر حيث ان الدكتوره عبير قامت بوصف ادوية لتعالج الكسر ومثبت لديكم الوصفة.","My father was admitted to the emergency room after falling in the street. The purpose of the visit was to check for internal bleeding or fractures resulting from the fall. This happened on Tuesday night/Wednesday morning at 2:00 AM. A CT scan of his head, chest, hands, and face was performed to ensure there were no fractures. During the scan, I was with my father in the room, helping him change his clothes due to the bruises he had sustained. I was watching the images the radiologist was taking and noticed a rib fracture. After the scan, we returned to the emergency room and waited for about half an hour. Then, Dr. Abdul Hamid, who was in charge of the case, came and told us that everything was normal, that there were no fractures, and that it was just bruises and contusions from the fall. I took my father home the next day. The pain increased, and my father couldn't sleep. On Saturday, I consulted Dr. Abeer, a pulmonologist at the hospital, and we were surprised to find that the CT scan report indicated fractures in two ribs, the seventh and eighth. I informed Dr. Abeer, we were not informed by the emergency room doctor that there was a fracture. We only discovered later that, upon leaving the X-ray room, the doctor relied solely on the X-ray image. Unfortunately, he was unable to detect the fracture from the X-ray alone. The report was issued after the X-ray, which constitutes a serious medical error. The doctor's inability to interpret the X-ray image accurately and identify a rib fracture is evident. The report issued after the X-ray clearly stated a fracture, and even the prescription was different due to the fracture. Dr. Abeer prescribed medication to treat the fracture, and the prescription is documented.",null,"Patient",{"$nulls":3},"Total",{"$f":"BJ34+BJ35+BJ36","v":7},{"$f":"BK35+BK36+BK34","v":{"v":0.9999999999999999,"d":"100%"}},{"$nulls":8},"Total",{"$f":"BU34+BU35+BU36","v":13},{"$f":"BV34+BV35++BV36","v":{"v":1,"d":"100%"}},{"$nulls":8},"Out-Patient",5,{"$f":"CF37/CF38","v":{"v":0.625,"d":"62.50%"}},{"$nulls":8},"In-Patient",3,{"$f":"CQ37/CQ40","v":{"v":0.42857142857142855,"d":"42.86%"}}]
[{"$nulls":60},"Medical",2,{"$f":"BJ38/BJ40","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$nulls":8},"Medical",5,{"$f":"BU38/BU41","v":{"v":0.38461538461538464,"d":"38.46%"}},{"$nulls":8},"Total",{"$f":"CF35+CF37+CF36","v":8},{"$f":"SUM(CG35:CG37)","v":{"v":1,"d":"100%"}},{"$nulls":8},"Outpatient",3,{"$f":"CQ38/CQ40","v":{"v":0.42857142857142855,"d":"42.86%"}}]
[{"$nulls":60},"Admin",5,{"$f":"BJ39/BJ40","v":{"v":0.7142857142857143,"d":"71.43%"}},{"$nulls":8},"Admin",8,{"$f":"BU39/BU41","v":{"v":0.6153846153846154,"d":"61.54%"}},{"$nulls":8},"Medical",7,{"$f":"CF39/CF43","v":{"v":0.875,"d":"87.50%"}},{"$nulls":8},"ER",1,{"$f":"CQ39/CQ40","v":{"v":0.14285714285714285,"d":"14.29%"}}]
[{"$nulls":60},"Total",{"$f":"BJ38+BJ39+BJ57","v":7},{"$f":"BK38+BK39+BK57","v":{"v":1,"d":"100%"}},{"$nulls":8},"Nursing",null,{"$f":"BU40/BU41","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Admin",null,{"$f":"CF40/CF43","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Total",{"$f":"CQ37+CQ39+CQ38","v":7},{"$f":"SUM(CR37:CR39)","v":{"v":1,"d":"100%"}}]
[{"$nulls":71},"Total",{"$f":"BU38+BU39+BU40","v":13},{"$f":"BV38+BV39++BV40","v":{"v":1,"d":"100%"}},{"$nulls":8},"Nursing ",null,{"$f":"CF41/CF43","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Medical",5,{"$f":"CQ41/CQ45","v":{"v":0.7142857142857143,"d":"71.43%"}}]
[{"$nulls":82},"Support Services ",1,{"$f":"CF42/CF43","v":{"v":0.125,"d":"12.50%"}},{"$nulls":8},"Admin",null,{"$f":"CQ42/CQ45","v":{"v":0,"d":"0.00%"}}]
[{"$nulls":82},"Total",{"$f":"CF39+CF40+CF41+CF42","v":8},{"$f":"CG39+CG40+CG41+CG42","v":{"v":1,"d":"100%"}},{"$nulls":8},"Nursing ",2,{"$f":"CQ43/CQ45","v":{"v":0.2857142857142857,"d":"28.57%"}}]
[{"$nulls":93},"Support Services ",null,{"$f":"CQ44/CQ45","v":{"v":0,"d":"0.00%"}}]
[{"$nulls":93},"Total",{"$f":"CQ41+CQ42+CQ43+CQ44","v":7},{"$f":"CR41+CR42+CR43+CR44","v":{"v":1,"d":"100%"}}]
[]
[]
[]
[]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average",{"$nulls":12},"Total Complaints",{"$f":"B60","v":35}]
["Week 1",10,null,null,"MOH",13,{"$f":"F51/F55","v":{"v":0.37142857142857144,"d":"37.14%"}},null,"Medical",null,null,"ابرار الشمري",26,{"$f":"M51/M55","v":{"v":0.7428571428571429,"d":"74.29%"}},7,null,5,14,{"$f":"O52+P52+Q52+R52","v":{"v":1,"d":"100.00%"}},null,"ابرار الشمري",15,{"$f":"V51/Z53","v":{"v":0.42857142857142855,"d":"42.86%"}},11,{"$f":"X51/Z53","v":{"v":0.3142857142857143,"d":"31.43%"}},{"$f":"X51+V51","v":26},{"$nulls":5},3,null,null,3,"ابرار الشمري",{"$nulls":4},"عيادات الأسنان",1,{"$f":"AVERAGE(AR51:AX51)","v":0.28},0.28,{"$nulls":11},"Satisfaction Table"]
["Week 2",5,null,null,"CCHI",7,{"$f":"F52/F55","v":{"v":0.2,"d":"20.00%"}},null,"عيادات الأسنان",1,null,"Percentage",null,null,{"$f":"O51/M51","v":{"v":0.2692307692307692,"d":"26.92%"}},{"$f":"P51/M51","v":{"v":0,"d":"0.00%"}},{"$f":"Q51/M51","v":{"v":0.19230769230769232,"d":"19.23%"}},{"$f":"R51/M51","v":{"v":0.5384615384615384,"d":"53.85%"}},null,null,"امال القحطاني",9,{"$f":"V52/Z53","v":{"v":0.2571428571428571,"d":"25.71%"}},0,{"$f":"X52/Z53","v":{"v":0,"d":"0.00%"}},{"$f":"V52+X52","v":9},{"$nulls":9},"امال القحطاني",{"$nulls":4},"قسم الأشعة",1,{"$f":"AVERAGE(AR52:AX52)","v":{"v":0.018,"d":"0.02"}},0.018,{"$nulls":11},"Total Responces"]
["Week 3",8,null,null,"Patients",8,{"$f":"F53/F55","v":{"v":0.22857142857142856,"d":"22.86%"}},null,"قسم الأشعة",1,null,"امال القحطاني",9,{"$f":"M53/M55","v":{"v":0.2571428571428571,"d":"25.71%"}},4,3,1,1,{"$f":"O54+P54+Q54+R54","v":{"v":1,"d":"100.00%"}},null,"Total",{"$f":"SUM(V51:V52)","v":24},{"$f":"W51+W52","v":{"v":0.6857142857142857,"d":"68.57%"}},{"$f":"X51+X52","v":11},{"$f":"Y51+Y52","v":{"v":0.3142857142857143,"d":"31.43%"}},{"$f":"V53+X53","v":35},{"$nulls":14},"أطباء الطوارئ",4,{"v":2.8066666666666666,"d":"2.81"},1.34,4.91,2.17,{"$nulls":9},"Escalated Without Response"]
["Week 4",10,null,null,"Patient relatives",7,{"$f":"F54/F55","v":{"v":0.2,"d":"20.00%"}},null,"أطباء الطوارئ",4,null,"Percentage",null,null,{"$f":"O53/M53","v":{"v":0.4444444444444444,"d":"44.44%"}},{"$f":"P53/M53","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"Q53/M53","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"R53/M53","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$nulls":22},"الصيدلية",2,{"v":2.4850000000000003,"d":"2.49"},4.7,0.27,{"$nulls":10},"Closed Without Response"]
["Week 5",2,null,null,"Total",{"$f":"F51+F52+F53+F54","v":35},{"$f":"G51+G52+G53+G54","v":{"v":1,"d":"100.00%"}},null,"الصيدلية",2,null,"Total",{"$f":"M51+M53","v":35},{"v":1,"d":"100.00%"},11,3,6,15,{"$f":"O56+P56+Q56+R56","v":{"v":1,"d":"100.00%"}},{"$nulls":21},"عيادات الأنف والأذن والحنجرة",2,{"v":4.165,"d":"4.17"},1.63,6.7,{"$nulls":10},"Satisfied"]
["Total",{"$f":"SUM(B51:B55)","v":35},null,null,"In-Patient",7,{"$f":"F56/F59","v":{"v":0.2,"d":"20.00%"}},null,"عيادات الأنف والأذن والحنجرة",2,{"$nulls":4},{"$f":"O55/M55","v":{"v":0.3142857142857143,"d":"31.43%"}},{"$f":"P55/M55","v":{"v":0.08571428571428572,"d":"8.57%"}},{"$f":"Q55/M55","v":{"v":0.17142857142857143,"d":"17.14%"}},{"$f":"R55/M55","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$nulls":22},"عيادات الباطنية",1,{"v":6.8,"d":"6.80"},6.8,{"$nulls":11},"Neutral"]
[{"$nulls":4},"Out-Patient",20,{"$f":"F57/F59","v":{"v":0.5714285714285714,"d":"57.14%"}},null,"عيادات الباطنية",1,{"$nulls":21},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات الطب النفسي",1,38.34,38.34,{"$nulls":11},"Dissatisfied"]
["1st Half",17,null,null,"ER",8,{"$f":"F58/F59","v":{"v":0.22857142857142856,"d":"22.86%"}},null,"عيادات الطب النفسي",1,{"$nulls":21},3,null,3,null,"ابرار الشمري",{"$nulls":4},"عيادات جراحة العيون",1,1.64,1.64,{"$nulls":11},"No Response"]
["2nd Half",18,null,null,"Total",{"$f":"F56+F57+F58","v":35},{"$f":"G56+G57+G58","v":{"v":0.9999999999999999,"d":"100.00%"}},null,"عيادات جراحة العيون",1,{"$nulls":25},"امال القحطاني",{"$nulls":4},"فني اختبار السمع",1,22.04,22.04,{"$nulls":11},"Satisfaction Rate",{"$f":"(BE55/BE52)*100","v":{"$error":"#DIV/0!"}}]
["Total",{"$f":"B58+B59","v":35},null,null,"Medical",19,{"$f":"F60/F64","v":{"v":0.5428571428571428,"d":"54.29%"}},null,"فني اختبار السمع",1,{"$nulls":30},"قسم المختبر",6,{"v":59.31666666666667,"d":"59.32"},2.22,0.5,0.14,13.7,0.05,339.29,{"$nulls":6},"Response Rate",{"$f":"BE52/BE50","v":0}]
[{"$nulls":4},"Admin",13,{"$f":"F61/F64","v":{"v":0.37142857142857144,"d":"37.14%"}},null,"قسم المختبر",6,{"$nulls":30},"Total",{"$f":"SUM(AP51:AP63)","v":20}]
[{"$nulls":4},"Nursing",2,{"$f":"F62/F64","v":{"v":0.05714285714285714,"d":"5.71%"}},null,"Total",{"$f":"J52+J53+J54+J55+J56+J57+J58+J59+J61+J60","v":20}]
[{"$nulls":4},"Support Services",1,{"$f":"F63/F64","v":{"v":0.02857142857142857,"d":"2.86%"}},{"$nulls":48},"The Rightful Side"]
[{"$nulls":4},"Total",{"$f":"F60+F61+F62+F63","v":35},{"$f":"G60+G61+G62+G63","v":{"v":1,"d":"100.00%"}},{"$nulls":24},"Total Escalated",{"$f":"AF51","v":3},{"$nulls":22},"Hospital Right",null,{"$f":"BE64/BE66","v":{"$error":"#DIV/0!"}}]
[{"$nulls":31},"Total Closed",{"$f":"AF58","v":3},{"$nulls":22},"Patient Right",null,{"$f":"BE65/BE66","v":{"$error":"#DIV/0!"}}]
[{"$nulls":4},"Internal ",{"$f":"F53+F54","v":15},{"$f":"F66/F55","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$nulls":33},"Non-Medical",null,"Average",{"$nulls":12},"Total",{"$f":"BE65+BE64","v":0},{"$f":"BF64+BF65","v":{"$error":"#DIV/0!"}}]
[{"$nulls":4},"External",{"$f":"F51+F52","v":20},{"$f":"F67/F55","v":{"v":0.5714285714285714,"d":"57.14%"}},null,"Non-Medical",{"$nulls":22},"Reason For Escalation","Number","Percentage",{"$nulls":6},"قسم الموافقات الطبية",1,{"$f":"AVERAGE(AR67:AW67)","v":{"v":5.7,"d":"5.70"}},5.7]
[{"$nulls":8},"قسم الموافقات الطبية",1,{"$nulls":21},"عدم رضى المريض",null,{"$f":"AG68/AG71","v":0},{"$nulls":6},"المطبخ",1,{"$f":"AVERAGE(AR68:AW68)","v":{"v":6.7,"d":"6.70"}},6.7]
[{"$nulls":8},"المطبخ",1,{"$nulls":21},"تأخير الرد من قبل القسم",3,{"v":1,"d":"100%"},{"$nulls":6},"استقبال العيادات الخارجية",3,{"$f":"AVERAGE(AR69:AW69)","v":{"v":6.670000000000001,"d":"6.67"}},7.1,3.7,9.21]
[{"$nulls":8},"استقبال العيادات الخارجية",3,{"$nulls":21},"سبب آخر",null,{"$f":"AG70/AG71","v":0},{"$nulls":6},"المدير المناوب",3,{"$f":"AVERAGE(AR70:AW70)","v":{"v":1.1526666666666665,"d":"1.15"}},2.021,1.43,0.007]
[{"$nulls":8},"المدير المناوب",3,{"$nulls":21},"Total ",{"$f":"AG69","v":3},{"v":1,"d":"100%"},{"$nulls":6},"قسم التقارير الطبية",2,{"$f":"AVERAGE(AR71:AW71)","v":{"v":0.8045,"d":"0.80"}},0.029,1.58]
[{"$nulls":8},"قسم التقارير الطبية",2,{"$nulls":30},"قسم المالية",2,{"$f":"AVERAGE(AR72:BB72)","v":{"v":1.323,"d":"1.32"}},1.64,1.006]
[{"$nulls":8},"قسم المالية",2,{"$nulls":30},"قسم المواعيد",1,{"$f":"AVERAGE(AR73:AW73)","v":{"v":0.005,"d":"0.01"}},0.005]
[{"$nulls":8},"قسم المواعيد",1,{"$nulls":30},"Total",{"$f":"SUM(AP67:AP74)","v":13}]
[{"$nulls":8},"Total",{"$f":"J68+J69+J70+J71+J72+J73+J74","v":13}]
[]
[{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":8},"Nursing",{"$nulls":31},"تمريض قسم العمليات",1,{"$f":"AVERAGE(AR78:AT78)","v":34.05},34.05]
[{"$nulls":8},"تمريض قسم العمليات",1,{"$nulls":30},"تمريض تنويم الأطفال",1,5.22,5.22]
[{"$nulls":8},"تمريض تنويم الأطفال",1,{"$nulls":30},"Total",{"$f":"SUM(AP78:AP84)","v":2}]
[]
[{"$nulls":8},"Total",{"$f":"J79+J80+J81","v":2}]
[]
[{"$nulls":8},"Total",{"$f":"J62+J75+J82","v":35}]
[]
[]
[]
[{"$nulls":40},"Total",{"$f":"AP61+AP74+AP80","v":35}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,1481,30238739,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2023-08-01T18:24:00","ابرار الشمري","More than 72 Hours","2023-08-01","18:21:00","ابرار الشمري","2023-08-01","18:24:00","2023-08-01","07:04:00","ابرار الشمري","2023-08-05","18:16:00","ابرار الشمري",{"$f":"(U3+T3)-(P3+O3)","v":3.9944444444408873},"2023-08-08","12:35:00","ابرار الشمري",{"$f":"(Y3+X3)-(U3+T3)","v":2.7631944444437977},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":-45146.524305555555},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45143.76111111111},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45143.76111111111},"2023-08-09","11:34:00",{"$f":"(AP3+AO3)-(U3+T3)","v":3.7208333333328483},"2023-08-09","11:34:00","ابرار الشمري",{"$f":"(AS3+AR3)-(U3+T3)","v":3.7208333333328483},null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.3.Examination delay","انتظرت لأكثر من ساعة. لم يحضر الطبيب في الموعد المحدد. لم يرد على مكالمات موظفة الاستقبال، ولم يتم الاتصال بي لإلغاء الموعد.","I waited for more than 1 hour. Doctor did not come for appointment. Would not answer calls from receptionist and I was not contacted to cancel the appointment\n",null,"Patient",{"$nulls":4},1502,30273225,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2023-08-07T20:02:00","ابرار الشمري","48 Hours",null,null,1491,30265515,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-08-05T18:27:00","ابرار الشمري","24 Hours",null,null,1493,20322703,"ذوي المراجع","التنويم","الخدمات المساندة","قسم المطبخ","2023-08-06T19:43:00","ابرار الشمري","More than 72 Hours",null,null,1481,30238739,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2023-08-01T18:24:00","ابرار الشمري","More than 72 Hours"]
[null,2,1482,1749128,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-08-02T19:21:00","ابرار الشمري","48 Hours","2023-08-02","19:11:00","ابرار الشمري","2023-08-02","19:21:00","2023-08-12","06:22:00","ابرار الشمري","2023-08-12","18:23:00","ابرار الشمري",9.959722222221899,"2023-08-14","15:15:00","ابرار الشمري",1.8694444444408873,{"$nulls":3},-45152.635416666664,{"$nulls":4},-45150.76597222222,{"$nulls":3},-45150.76597222222,"2023-08-14","15:15:00",1.8694444444408873,"2023-08-14","15:15:00","ابرار الشمري",1.8694444444408873,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.3.Rough treatment"," ١ -تهجم بالالفاظ بدون سابق تعامل ٢ -افتراء على المريض بالقول و سوء تعامل  ","1- Verbal abuse without prior interaction. 2- Slander and mistreatment of the patient.",null,"Patient",{"$nulls":4},1509,2331653879,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-08-09T12:31:00","ابرار الشمري","48 Hours",null,null,1517,30269476,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-08-12T10:33:00","ابرار الشمري","24 Hours",null,null,1498,30152492,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-08-07T18:21:00","ابرار الشمري","72 Hours",null,null,1482,1749128,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-08-02T19:21:00","ابرار الشمري","48 Hours"]
[null,3,1488,30271305,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-08-03T21:24:00","ابرار الشمري","More than 72 Hours","2023-08-03","19:30:00","ابرار الشمري","2023-08-03","21:24:00","2023-08-05","18:12:00","ابرار الشمري","2023-08-05","18:13:00","ابرار الشمري",1.867361111108039,"2023-08-08","12:36:00","ابرار الشمري",2.765972222223354,"2023-08-09","11:32:00","ابرار الشمري",0.9555555555562023,"2023-08-12","10:10:00","ابرار الشمري","عدم رد القسم المعني",6.664583333331393,{"$nulls":3},-45143.75902777778,null,null,-45143.75902777778,null,null,"ابرار الشمري",-45143.75902777778,4920,"Dr. ADEL ALHUSSAMI","Clinical complaints","1. Quality","1.4.Treatment","1.4.1.Treatment plan issues","الطبيب قام باعطائي جرعه عاليه من الملين هاي فايبر مما تسبب لي ب التهاب وتغير في حركة الامعاء وبناءً عليه تضاعف الالم واصبح غير محتمل وفحوصات لم انتهي منها حتى الوقت الحالي مما ادى فقط الى حدوث مضاعفات مثل الجفاف وعمل مناظير لمعرفة مدى الخطوره في الجهاز الهضمي .","The doctor gave me a high dose of the laxative High Fibre, which caused me inflammation and a change in bowel movements. As a result, the pain doubled and became unbearable, and I have not yet finished the tests, which only led to complications such as dehydration and the need for endoscopy to determine the extent of the danger in the digestive system.",null,"Patient",{"$nulls":4},1513,30280557,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-08-10T12:42:00","ابرار الشمري","48 Hours",null,null,1518,20343473,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-08-12T13:07:00","ابرار الشمري","24 Hours",null,null,1515,1575689,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-08-12T14:49:00","ابرار الشمري","More than 72 Hours",null,null,1488,30271305,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-08-03T21:24:00","ابرار الشمري","More than 72 Hours"]
[null,4,1491,30265515,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-08-05T18:27:00","ابرار الشمري","24 Hours","2023-08-05","18:27:00","ابرار الشمري","2023-08-05","18:27:00",{"$nulls":3},"2023-08-05","19:36:00","ابرار الشمري",0.047916666662786156,{"$nulls":3},-45143.816666666666,{"$nulls":3},0,{"$nulls":4},-45143.816666666666,{"$nulls":3},-45143.816666666666,"2023-08-05","19:36:00",0,"2023-08-05","19:36:00","ابرار الشمري",0,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.2.Miscalculation","تم رفع  طلب موافقه على منفعة الحمل والولادة بتاريخ 20/7/2023 علما ان المريضه لديها حمى مالطيه وتم استنفاذ مبلغ الحمل والولاده.  ","A request for approval of the pregnancy and childbirth benefit was submitted on 7/20/2023, noting that the patient has brucellosis and the pregnancy and childbirth allowance has been exhausted.",null,"Patient",{"$nulls":4},1516,30281797,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-08-12T09:27:00","ابرار الشمري","24 Hours",null,null,1519,1133647,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-08-12T13:24:00","ابرار الشمري","24 Hours",null,null,1521,30133549,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2023-08-12T19:58:00","ابرار الشمري","More than 72 Hours",null,null,1501,30103349,"مراجع","التنويم","الإداري","قسم الأمن","2023-08-07T19:25:00","ابرار الشمري","72 Hours"]
[null,5,1493,20322703,"ذوي المراجع","التنويم","الخدمات المساندة","قسم المطبخ","2023-08-06T19:43:00","ابرار الشمري","More than 72 Hours","2023-08-06","19:36:00","ابرار الشمري","2023-08-06","19:43:00","2023-08-08","00:12:00","ابرار الشمري","2023-08-08","12:13:00","ابرار الشمري",1.6875,"2023-08-09","11:35:00","ابرار الشمري",0.9736111111124046,"2023-08-12","10:14:00","ابرار الشمري",2.943749999998545,"2023-08-15","14:21:00","ابرار الشمري","عدم رد القسم المعني",7.088888888887595,"2023-09-03","17:48:00","امال القحطاني",26.232638888890506,null,null,-45146.50902777778,{"$nulls":3},-45146.50902777778,null,null,"Management complaints","3. Institutional issues","3.2.Environment","3.2.4.Poor Food service","تاخير الوجبه على المريض وعلى المرافق وعدم الاستجابه لاي طلب من قبلنا لمدة اربع ساعات والمريض طفل لم يتجاوز ٣ سنين. وايضا الماء لم ياتي الا بعد ساعتين ولم يكونو متجاوبين ابدا.","The patient and their companion were given a delayed meal, and none of our requests were answered for four hours. The patient is a child under three years old. Water didn't arrive until two hours later, and they were completely unresponsive.",null,"Patient",{"$nulls":4},1527,30279689,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2023-08-15T12:41:00","ابرار الشمري","24 Hours",null,null,1520,584956,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-08-12T13:42:00","ابرار الشمري","24 Hours",null,null,1523,1208101475,"ذوي المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2023-08-15T09:55:00","ابرار الشمري","More than 72 Hours",null,null,1504,30055171,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-08-08T19:39:00","ابرار الشمري","More than 72 Hours"]
[null,6,1498,30152492,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-08-07T18:21:00","ابرار الشمري","72 Hours","2023-08-07","18:12:00","ابرار الشمري","2023-08-07","18:21:00","2023-08-09","05:57:00","ابرار الشمري","2023-08-09","18:28:00","ابرار الشمري",2.0048611111124046,"2023-08-10","19:34:00","ابرار الشمري",1.0458333333372138,"2023-08-10","20:43:00","ابرار الشمري",0.047916666662786156,"2023-08-12","10:33:00","ابرار الشمري","عدم رد القسم المعني",2.6701388888905058,{"$nulls":3},-45147.76944444444,"2023-09-18","09:23:00",39.62152777778101,"2023-09-18","09:23:00","امال القحطاني",39.62152777778101,11936,"Dr. AZZA JAFFAR BASHIR MOHAMED","Management complaints","4. Accessibility","4.1.Access","4.1.1.Appointment scheduling refusal","رفضت الدكتورة عزة استقبال المريضة ","Dr. Azza refused to admit the patient.",null,"Patient",{"$nulls":4},1530,30282384,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2023-08-16T12:07:00","ابرار الشمري","48 Hours",null,null,1522,20337407,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-08-13T10:15:00","ابرار الشمري","24 Hours",null,null,1533,30183371,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة عظام (أطفال)","2023-08-20T21:49:00","ابرار الشمري","More than 72 Hours",null,null,1506,30281797,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-08-09T11:13:00","ابرار الشمري","48 Hours"]
[null,7,1501,30103349,"مراجع","التنويم","الإداري","قسم الأمن","2023-08-07T19:25:00","ابرار الشمري","72 Hours","2023-08-07","19:19:00","ابرار الشمري","2023-08-07","19:25:00","2023-08-08","12:39:00","ابرار الشمري","2023-08-08","12:40:00","ابرار الشمري",0.71875,{"$nulls":3},-45146.52777777778,{"$nulls":3},0,{"$nulls":4},-45146.52777777778,{"$nulls":3},-45146.52777777778,"2023-08-10","20:42:00",2.334722222221899,"2023-08-10","20:42:00","ابرار الشمري",2.334722222221899,null,"Jawhara AlGhamdi","Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","تعامل سيء وغير مهني من قبل الموظفة أثناء الدخول لنقل الوالدة من العنايات إلى التنويم بناء على طلب الدكتور\nوتبليغ الوالدة بذلك حيث أن الموظفة أثناء دخولنا أبلغتنا بدخول شخص واحد بأسلوب غير جيد بتاتا","The staff member's behavior was poor and unprofessional during the transfer of my mother from intensive care to a ward, as requested by the doctor. They also failed to inform my mother of this, as the staff member informed us, upon our arrival, that only one person was allowed in, in a completely inappropriate manner.",null,"Patient",{"$nulls":4},1531,30233814,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2023-08-16T20:01:00","ابرار الشمري","24 Hours",null,null,1526,30182453,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-08-15T11:44:00","ابرار الشمري","More than 72 Hours",null,null,1537,1243182,"ذوي المراجع","الطوارئ","الطبي","الأشعة","2023-08-20T19:59:00","ابرار الشمري","More than 72 Hours",null,null,1508,30275731,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-08-09T12:52:00","ابرار الشمري","More than 72 Hours"]
[null,8,1502,30273225,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2023-08-07T20:02:00","ابرار الشمري","48 Hours","2023-08-07","20:02:00","ابرار الشمري","2023-08-07","20:02:00","2023-08-07","20:17:00","ابرار الشمري","2023-08-07","20:17:00","ابرار الشمري",0.010416666664241347,{"$nulls":3},-45145.845138888886,{"$nulls":3},0,{"$nulls":4},-45145.845138888886,{"$nulls":3},-45145.845138888886,"2023-08-09","12:02:00",1.65625,"2023-08-09","11:31:00","ابرار الشمري",1.6347222222248092,null,null,"Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.1.Inadequate emotional support","تم حضور والدي الى قسم الطوارئ وذلك بتاريخ 5/8/2023 وافاد الطبيب انه يجب نقله للعنايه وتم الطلب بناء على رغبة المريضه بنقله لتنويم ولايرغب بالعناية وذلك مرعاة لنفسية والدي .","My father was brought to the emergency department on 5/8/2023. The doctor stated that he should be transferred to intensive care. The request was made based on the patient’s wish to transfer him to inpatient care, as he does not want intensive care, and this was done in consideration of my father’s psychological state.",null,"Patient",{"$nulls":4},1536,30279230,"وزارة الصحة","التنويم","التمريض","تمريض الحضانة","2023-08-20T14:12:00","ابرار الشمري","24 Hours",null,null,1550,30078665,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-08-24T14:39:00","ابرار الشمري","24 Hours",null,null,1554,30033812,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-08-27T12:40:00","امال القحطاني","More than 72 Hours",null,null,1512,30152492,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-08-09T20:43:00","ابرار الشمري","72 Hours"]
[2,9,1504,30055171,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-08-08T19:39:00","ابرار الشمري","More than 72 Hours","2023-08-08","19:23:00","ابرار الشمري","2023-08-08","19:39:00","2023-08-12","07:46:00","ابرار الشمري","2023-08-12","19:48:00","ابرار الشمري",4.006249999998545,{"$nulls":3},-45150.825,{"$nulls":3},0,{"$nulls":4},-45150.825,"2023-09-05","10:16:00","امال القحطاني",23.6027777777781,null,null,-45150.825,{"$nulls":3},-45150.825,8825,"Dr. YOUSEF A M ELNEMRAWI","Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues"," الطبيب لم يتم وصف الحالة بشكل مفصل لجهة التأمين علمًا لقد وصف حالتي للطبيب بشكل مفصل ومدى معاناتي مع المرض لمدة اكثر من ١٠ سنوات وشرح حالتي بسطرين لجهة التأمين . ","The doctor did not describe the condition in detail to the insurance company, although he described my condition to the doctor in detail and the extent of my suffering with the disease for more than 10 years, and explained my condition in two lines to the insurance company",null,"Patient",{"$nulls":4},1549,30225100,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2023-08-24T09:35:00","ابرار الشمري","24 Hours",{"$nulls":13},1555,30036675,"ذوي المراجع","التنويم","الطبي","تنويم الأطفال","2023-08-27T19:20:00","امال القحطاني","48 Hours",null,null,1525,30093798,"مراجع","العيادات الخارجية","الطبي","فني اختبار السمع","2023-08-15T11:56:00","ابرار الشمري","More than 72 Hours"]
[null,10,1506,30281797,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-08-09T11:13:00","ابرار الشمري","48 Hours","2023-08-09","11:13:00","ابرار الشمري","2023-08-09","11:13:00","2023-08-09","11:29:00","ابرار الشمري","2023-08-09","11:29:00","ابرار الشمري",0.011111111110949423,{"$nulls":3},-45147.478472222225,{"$nulls":3},0,{"$nulls":4},-45147.478472222225,{"$nulls":3},-45147.478472222225,"2023-08-10","20:44:00",1.3854166666642413,"2023-08-10","20:44:00","ابرار الشمري",1.3854166666642413,14421,"JAWHARAH ALI ALGHAMDI","Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.2.Miscalculation","تم الحضور للعيادة بتاريخ 8/8/2023 ولم استفيد من الموعد  وتم رفض استرجاع مبلغ الكشفيه . ","I came to the clinic on 8/8/2023 and I did not benefit from the appointment and the refund of the consultation fee was refused.",null,"Hospital",{"$nulls":4},1557,1810690,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-08-28T14:31:00","امال القحطاني","24 Hours",{"$nulls":24},1528,1163766,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2023-08-15T12:54:00","ابرار الشمري","More than 72 Hours"]
[null,11,1508,30275731,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-08-09T12:52:00","ابرار الشمري","More than 72 Hours","2023-08-09","12:19:00","ابرار الشمري","2023-08-09","12:52:00","2023-08-12","08:02:00","ابرار الشمري","2023-08-12","20:27:00","ابرار الشمري",3.3159722222189885,"2023-08-15","14:14:00","ابرار الشمري",2.740972222221899,"2023-08-15","14:16:00","ابرار الشمري",1.3888888934161514E-3,"2023-09-05","10:15:00","امال القحطاني","عدم رد القسم المعني",23.575000000004366,{"$nulls":3},-45150.85208333333,null,null,-45150.85208333333,{"$nulls":3},-45150.85208333333,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","تقدم بشكوى ضد منسقة د. عطا الله الرحيلي لسوء تعاملها ورفضها إدخالي في موعدي المؤكد رغم قدومي من خارج الرياض. ورغم توجيه الطبيب بإدخالي فور ظهور النتائج لمراعاة رحلة عودتي، تعمدت المنسقة تجاهلي وإدخال حالات الانتظار وإغلاق الباب في وجهي مراراً، مما تسبب في فوات رحلتي والمبيت بالمحطة. أطالب بالتحقيق في هذا التعامل غير المهني والضرر النفسي والمادي الذي لحق بي رغم سداد كامل الرسوم.","I filed a complaint against Dr. Attallah Al-Rahili's coordinator for her mistreatment and refusal to admit me to my confirmed appointment, despite my having traveled from outside Riyadh. Although the doctor instructed me to be admitted immediately upon receiving the results to accommodate my return flight, the coordinator deliberately ignored me, prioritizing waiting lists and repeatedly slamming the door in my face. This resulted in me missing my flight and having to spend the night at the station. I demand an investigation into this unprofessional conduct and the psychological and financial harm I suffered, despite having paid all fees in full.",null,"Patient",{"$nulls":4},1567,1051749297,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-08-31T10:55:00","امال القحطاني","24 Hours",{"$nulls":24},1529,1163766,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2023-08-15T12:54:00","ابرار الشمري","More than 72 Hours"]
[null,12,1509,2331653879,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-08-09T12:31:00","ابرار الشمري","48 Hours","2023-08-09","12:31:00","ابرار الشمري","2023-08-09","12:31:00","2023-08-09","12:36:00","ابرار الشمري","2023-08-09","12:36:00","ابرار الشمري",0.003472222226264421,{"$nulls":3},-45147.525,{"$nulls":3},0,{"$nulls":4},-45147.525,"2023-08-10","12:41:00","امال القحطاني",1.0034722222189885,null,null,-45147.525,{"$nulls":3},-45147.525,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.2.Incorrect medical records","تم ولادة مولودين ولكن تم تسجيل واستلام شهادة تبليغ ولادة لطفله واحده فقط دون تسجيل الاخرى . ","Two babies were born, but only one birth certificate was registered and received, without registering the other.",null,"Patient",{"$nulls":4},1568,1051749297,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-08-31T11:18:00","ابرار الشمري","24 Hours",{"$nulls":24},1542,30053324,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-08-22T13:10:00","ابرار الشمري","More than 72 Hours"]
[null,13,1512,30152492,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-08-09T20:43:00","ابرار الشمري","72 Hours","2023-08-09","20:43:00","ابرار الشمري","2023-08-09","20:43:00","2023-08-09","20:58:00","ابرار الشمري","2023-08-09","20:58:00","ابرار الشمري",0.010416666671517305,{"$nulls":3},-45147.873611111114,{"$nulls":3},0,{"$nulls":4},-45147.873611111114,{"$nulls":3},-45147.873611111114,"2023-08-12","12:56:00",2.665277777778101,"2023-08-12","12:56:00","ابرار الشمري",2.665277777778101,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.1.Appointment scheduling refusal","أتقدم بشكوى ضد الدكتورة عزة بشير والموظفة نورة بقسم النساء، لرفض الطبيبة استقبال المريضة عزة الدوسري في موعدها المؤكد بتاريخ 6 أغسطس دون مبرر، ورفض الموظفة تحويلنا لطبيبة أخرى رغم الانتظار وتدهور حالة المريضة الصحية. أطالب بفتح تحقيق عاجل في هذا التصرف غير المهني الذي يوحي بالتمييز ضدنا، والوقوف على أسباب رفض الخدمة رغم الضرر الجسدي والنفسي الواقع علينا.","I am filing a complaint against Dr. Azza Bashir and employee Noura in the women's ward. Dr. Bashir refused to see patient Azza Al-Dossari at her scheduled appointment on August 6th without justification, and employee Noura refused to refer us to another doctor despite our waiting and the deterioration of our patient's health. I demand an immediate investigation into this unprofessional conduct, which suggests discrimination against us, and an inquiry into the reasons for the refusal to provide service despite the physical and psychological harm inflicted upon us.",null,"Patient",{"$nulls":37},1558,30042971,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-08-28T15:41:00","امال القحطاني","More than 72 Hours"]
[null,14,1513,30280557,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-08-10T12:42:00","ابرار الشمري","48 Hours","2023-08-10","12:42:00","ابرار الشمري","2023-08-10","12:42 م","2023-08-10","19:13:00","ابرار الشمري","2023-08-10","19:13:00","ابرار الشمري",{"$error":"#VALUE!"},{"$nulls":3},-45148.80069444444,{"$nulls":3},0,{"$nulls":4},-45148.80069444444,{"$nulls":3},-45148.80069444444,"2023-08-12","12:53:00",1.7361111111167702,"2023-08-12","12:53:00","ابرار الشمري",1.7361111111167702,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.2.Incorrect medical records","تم ولادة مولودتين واستلام لشهادة تبليغ ولادة واحدة دون الاخرى.","Two babies were born, but only one birth certificate was registered and received, without registering the other.",null,"Patient",{"$nulls":37},1566,1588466,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2023-09-01T11:25:00","امال القحطاني","More than 72 Hours"]
[null,15,1515,1575689,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-08-12T14:49:00","ابرار الشمري","More than 72 Hours","2023-08-10","20:32:00","ابرار الشمري","2023-08-12","14:49:00","2023-08-12","08:05:00","ابرار الشمري","2023-08-12","20:28:00","ابرار الشمري",0.2354166666700621,"2023-08-13","11:13:00","ابرار الشمري",0.6145833333357587,"2023-08-14","13:53:00","ابرار الشمري",1.1111111111094942,"2023-08-15","14:13:00","ابرار الشمري","عدم رد القسم المعني",2.7395833333357587,{"$nulls":3},-45150.85277777778,null,null,-45150.85277777778,{"$nulls":3},-45150.85277777778,2892,"Dr. MAHMOUD ELAMIN ELTAYEB ABUGANAYA","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","سوء سلوك مهني وإهمال من قِبل الطبيب محمود أبو غناية؛ حيث واجهت المريضة ووالدتها (وهي طبيبة) فظاظة في التعامل وتجاهلاً لأسئلتهما الطبية بعد انتظار طويل. لم يكتفِ الطبيب بالرد بتهكم عند الاستفسار عن جودة الإجراء الطبي المسبب للألم، بل انشغل بهاتفه المحمول أثناء الاستشارة، محاولاً طردهما بطريقة غير لائقة.","Dr. Mahmoud Abu Ghanayeh committed professional misconduct and negligence. The patient and her mother (also a doctor) were subjected to rude treatment and had their medical questions ignored after a long wait. Not only did the doctor respond sarcastically when they inquired about the quality of the painful procedure, but he also became preoccupied with his mobile phone during the consultation and attempted to dismiss them in an inappropriate manner.",null,"Patient"]
[null,16,1516,30281797,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-08-12T09:27:00","ابرار الشمري","24 Hours","2023-08-12","09:27:00","ابرار الشمري","2023-08-12","09:27:00",null,null,"ابرار الشمري","2023-08-12","09:27:00","ابرار الشمري",0,{"$nulls":3},-45150.39375,{"$nulls":3},0,{"$nulls":4},-45150.39375,{"$nulls":3},-45150.39375,"2023-08-12","09:45:00",0.012499999997089617,"2023-08-12","09:45:00","ابرار الشمري",0.012499999997089617,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","لم يتم الكشف ورفض المستشفى استرجاع مبلغ الكشفيه .","The examination was not conducted and the hospital refused to refund the examination fee.",null,"Hospital"]
[null,17,1517,30269476,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-08-12T10:33:00","ابرار الشمري","24 Hours","2023-08-12","10:33:00","ابرار الشمري","2023-08-12","10:33:00",null,null,"ابرار الشمري","2023-08-12","10:54:00","ابرار الشمري",0.014583333337213844,{"$nulls":3},-45150.45416666667,{"$nulls":3},0,{"$nulls":4},-45150.45416666667,{"$nulls":3},-45150.45416666667,"2023-08-12","19:03:00",0.3395833333270275,"2023-08-12","19:03:00","ابرار الشمري",0.3395833333270275,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","عدم رفع طلب الموافقه بتاريخ 29/7/2023 عن طريق منصة نفيس .","Failure to submit the approval request on 7/29/2023 via the Nafis platform.",null,"Patient"]
[null,18,1518,20343473,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-08-12T13:07:00","ابرار الشمري","24 Hours","2023-08-12","13:07:00","ابرار الشمري","2023-08-12","13:07:00",null,null,"ابرار الشمري","2023-08-12","13:23:00","ابرار الشمري",0.011111111110949423,{"$nulls":3},-45150.55763888889,{"$nulls":3},0,{"$nulls":4},-45150.55763888889,{"$nulls":3},-45150.55763888889,"2023-08-13","10:55:00",0.8972222222218988,"2023-08-13","10:55:00","ابرار الشمري",0.8972222222218988,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","تأميني ساري المفعول هناك ومقبول، تأكدت من ذلك يوم الخميس. اليوم ذهبت إلى هناك لكنهم رفضوا استقبالي وقالوا إن تأميني لا يغطي خدماتهم.","My Insurance is valid there and accepted I check it on Thursday Today I went they refused to entertain and said my insurance is not covering there",null,"Patient"]
[null,19,1519,1133647,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-08-12T13:24:00","ابرار الشمري","24 Hours","2023-08-12","01:24:00","ابرار الشمري","2023-08-12","01:24:00",null,null,"ابرار الشمري","2023-08-12","13:42:00","ابرار الشمري",0.5124999999970896,{"$nulls":3},-45150.57083333333,{"$nulls":3},0,{"$nulls":4},-45150.57083333333,{"$nulls":3},-45150.57083333333,"2023-08-13","11:14:00",0.8972222222218988,"2023-08-13","11:14:00","ابرار الشمري",0.8972222222218988,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","تم الاستئناف بسبب ان المحكمه الزمت المستفيد بالسداد علما بان التأمين وافق على العمليه وبعد عمل العمليه رفض العمليه والمستشفى ضاعف المبلغ على التأمين وبنا على ذلك رفض التأمين وهذه الاشكاليه بين المستشفى والتأمين والمتضرر هو المؤمن عليه واصدرت المحكمه مهله خمس ايام في حال عدم السداد سوف تتوقف خدمات المستفيد / تم الاستئناف لارفاق المستنداتتم التوجه بتاريخ 24 ديسمبر وتمت الموافقه بكامل المبلغ وبعد اجراء الخدمه يقوم مقدم الخدمه برفع موافقات بخدمات لم اتلقاها بقيمه 22 الف وشركه التامين ترفض ولايوجد توضيح من مقدم الخدمه فيما يتعلق بالموافقات الاضافيه برقم (55513235)","medical approval issue ",null,"Hospital"]
[null,20,1520,584956,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-08-12T13:42:00","ابرار الشمري","24 Hours","2023-08-12","13:42:00","ابرار الشمري","2023-08-12","13:42:00",null,null,"ابرار الشمري","2023-08-12","13:55:00","ابرار الشمري",0.009027777778101154,{"$nulls":3},-45150.57986111111,{"$nulls":3},0,{"$nulls":4},-45150.57986111111,{"$nulls":3},-45150.57986111111,"2023-08-12","19:25:00",0.2291666666715173,"2023-08-12","19:25:00","ابرار الشمري",0.2291666666715173,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","نحيطكم بأننا نواجه حالياً مشكلة مشتركة بين قسم الموافقات بمستشفى الحمادي فرع النزهة وشركة التأمين الطبي MEDGULF من حيث عدم الوضوح وانهاء أمر الموافقة على الطلب","Medical approval issue ",null,"Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,21,1521,30133549,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2023-08-12T19:58:00","ابرار الشمري","More than 72 Hours","2023-08-12","18:55:00","ابرار الشمري","2023-08-12","19:58:00",null,null,"ابرار الشمري","2023-08-19","09:45:00","ابرار الشمري",6.5743055555576575,{"$nulls":3},-45157.40625,{"$nulls":3},0,{"$nulls":4},-45157.40625,"2023-09-18","09:26:00","امال القحطاني",29.986805555556202,null,null,-45157.40625,{"$nulls":3},-45157.40625,6860,"Dr. TALAL MOHAMMED  AHMED","Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.2.Neglect","عند اتصالي بالدكتور وكنت ابين واشرح له الحاله انها تحتاج رعاية خاصه  وتم اتصالي فيه ووعدني بوجود ممرضه خاصه به وكان\nاتصالي به اشرح الحاله له ويرد علي ويقول انا مشغول انا مشغول ويكرر علي ( اذا تبي ارفع شكوى في وزاره الصحه )هذا اسلوب غير مقبول ورد مرفوض من قبل اي دكتور ، حيث ان المريض يحتاج الى عنايه خاصه جدا لانه مريض زهايمر ولا يتحرك ومقعد ولا يتكلم والحاله حرجه جدا وطلبنا من الدكتور بمرافقة المريض بممرضه كادر طبي خاصه به تعتني فيه في البيت ورفض ونقدر ذلك ولكن اسلوب الدكتور غير مهني . ","Doctor attitude ",null,"Patient",{"$nulls":4},"ابرار الشمري",10,{"$f":"BK23/BK25","v":{"v":0.8333333333333334,"d":"83.33%"}},6,4,null,null,{"$f":"BK23","v":10},{"$nulls":3},"ابرار الشمري",8,{"$f":"BV23/BV25","v":{"v":0,"d":"0.00%"}},7,null,null,1,{"$f":"BV23","v":8},{"$nulls":3},"ابرار الشمري",7,{"$f":"CG23/CG25","v":{"v":0.7777777777777778,"d":"77.78%"}},null,null,1,6,{"$f":"CG23","v":7},{"$nulls":3},"ابرار الشمري",12,{"$f":"CR23/CR25","v":{"v":0.8571428571428571,"d":"85.71%"}},null,2,2,8,{"$f":"CR23","v":12}]
[null,22,1522,20337407,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-08-13T10:15:00","ابرار الشمري","24 Hours","2023-08-13","10:15:00","ابرار الشمري","2023-08-13","10:15:00",null,null,"ابرار الشمري","2023-08-13","10:19:00","ابرار الشمري",2.7777777722803876E-3,{"$nulls":3},-45151.42986111111,{"$nulls":3},0,{"$nulls":4},-45151.42986111111,{"$nulls":3},-45151.42986111111,"2023-08-13","10:20:00",6.944444467080757E-4,"2023-08-13","10:20:00","ابرار الشمري",6.944444467080757E-4,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","تم التوجه لمقدم الخدمة لقسم التأمين ولايوجد تجاوب من قبلهم ، مقدم الخدمة طلب من المستفيد الدفع نقدا مبلغ (4الاف ريال) والمتعلق بعملية والمبرر أن شركة التأمين وافقت موافقه جزئية وبعد التخطاب مع شركة التأمين من مجلس الضمان الصحي أتضح ان العملية تم الموافقه عليها بشكل كامل","medical approval issue ",null,"Patient",{"$nulls":4},"امال القحطاني",2,{"$f":"BK24/BK25","v":{"v":0.16666666666666666,"d":"16.67%"}},2,{"$nulls":3},2,{"$nulls":3},"امال القحطاني",null,{"$f":"BV24/BV25","v":{"v":0,"d":"0.00%"}},{"$nulls":4},{"$f":"BV24","v":0},{"$nulls":3},"امال القحطاني",2,{"$f":"CG24/CG25","v":{"v":0.2222222222222222,"d":"22.22%"}},null,1,null,1,{"$f":"CG24","v":2},{"$nulls":3},"امال القحطاني",2,{"$f":"CR24/CR25","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$nulls":3},2,{"$f":"CR24","v":2}]
[3,23,1523,1208101475,"ذوي المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2023-08-15T09:55:00","ابرار الشمري","More than 72 Hours","2023-08-15","09:48:00","ابرار الشمري","2023-08-15","09:55:00",null,null,"ابرار الشمري","2023-08-15","17:55:00","ابرار الشمري",0.33333333333575865,{"$nulls":3},-45153.74652777778,{"$nulls":3},0,{"$nulls":4},-45153.74652777778,"2023-09-03","19:47:00","امال القحطاني",19.077777777776646,null,null,-45153.74652777778,{"$nulls":3},-45153.74652777778,null,null,"Management complaints","4. Accessibility","4.4.Referrals","4.4.2.Delay in patient transfer","تم التواصل أكثر من 7مرات مع السنترال لافادتي بتوفر تطعيم الحصبة لعمر ال9شهور وتم افادتي مره بتوفرها\nومرتين بتوفرها بأيام السبت والثلاثاء وعند طلب التحويل للدكتور تم افادتي بعدم تواصل المرضى مع الدكتور\nوعند تحويلي إلى عيادة التطعيم لا يتم الرد لحين انقطاع الخط","call centre issue ",null,"Patient",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BK23:BK24)","v":12},{"v":1,"d":"100%"},8,4,0,0,12,{"$nulls":3},"Total",{"$f":"SUBTOTAL(9,BV23:BV25)","v":0},{"$f":"SUBTOTAL(9,BW23:BW25)","v":{"v":0,"d":"0%"}},{"$f":"SUM(BX23:BX25)","v":7},{"$f":"SUM(BY23:BY25)","v":0},{"$f":"SUM(BZ23:BZ25)","v":0},{"$f":"SUM(CA23:CA25)","v":1},{"$f":"SUBTOTAL(9,CB23:CB25)","v":0},{"$nulls":3},"Total",{"$f":"CG23+CG24","v":9},{"$f":"CH23+CH24","v":{"v":1,"d":"100.00%"}},{"$f":"SUBTOTAL(9,CI23:CI25)","v":0},{"$f":"SUBTOTAL(9,CJ23:CJ25)","v":1},{"$f":"SUBTOTAL(9,CK23:CK25)","v":1},{"$f":"SUBTOTAL(9,CL23:CL25)","v":7},{"$f":"SUM(CI25:CL25)","v":9},{"$nulls":3},"Total",{"$f":"CR23+CR24","v":14},{"$f":"CS23+CS24","v":{"v":1,"d":"100.00%"}},{"$f":"SUM(CT23:CT24)","v":0},{"$f":"SUM(CU23:CU24)","v":2},2,10,{"$f":"SUM(CT25:CW25)","v":14}]
[null,24,1525,30093798,"مراجع","العيادات الخارجية","الطبي","فني اختبار السمع","2023-08-15T11:56:00","ابرار الشمري","More than 72 Hours","2023-08-15","10:56:00","ابرار الشمري","2023-08-15","11:56:00",null,null,"ابرار الشمري","2023-08-15","19:50:00","ابرار الشمري",0.3291666666700621,{"$nulls":3},-45153.82638888889,{"$nulls":3},0,{"$nulls":4},-45153.82638888889,"2023-09-05","10:11:00","امال القحطاني",20.597916666665697,null,null,-45153.82638888889,{"$nulls":3},-45153.82638888889,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","تم طلب تخطيط سمع من قبل الدكتور والتوجه للاستقبال وتمت الافاده بالانتظار في حين يتم منادتي بعد ساعتين انتظار اتفاجئ انه ليس هناك اخصائي سمع في الفتره الصباحيه وانا كبير بالسن واعاني من الالم في الظهر ولم يتم تبلغي.","The doctor requested a hearing test and I went to the reception and was told to wait. After two hours of waiting, I was called to find out that there was no hearing specialist in the morning, and I am elderly and suffer from back pain, and I was not informed.",null,"Patient"]
[null,25,1526,30182453,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-08-15T11:44:00","ابرار الشمري","More than 72 Hours","2023-08-15","11:44:00","ابرار الشمري","2023-08-15","11:44:00",null,null,"ابرار الشمري","2023-08-15","12:41:00","ابرار الشمري",0.03958333333139308,{"$nulls":3},-45153.52847222222,{"$nulls":3},0,{"$nulls":4},-45153.52847222222,"2023-08-24","12:04:00","ابرار الشمري",8.974305555559113,null,null,-45153.52847222222,{"$nulls":3},-45153.52847222222,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","تمت زيارة الطبيب بتاريخ 5/8/2023 بسبب ضعف سمع متوسط الى شديد. واوصى الطبيب بسماعة طبية ولكن الطلب مازال معلق وحتى تاريخ اليوم ما بين مستشفى الحمادي وشركة التعاونية للتأمين بسبب عدم تحويل الطلب الى مركز اجهزة سمعيات.","The doctor visited me on August 5, 2023, due to moderate to severe hearing loss. The doctor recommended a hearing aid, but the request remains pending to this day between Al Hammadi Hospital and the Tawuniya Insurance Company because the request has not yet been transferred to the Hearing Aid Center.",null,"Patient"]
[null,26,1527,30279689,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2023-08-15T12:41:00","ابرار الشمري","24 Hours","2023-08-15","12:41:00","ابرار الشمري","2023-08-15","12:41:00",null,null,"ابرار الشمري","2023-08-15","12:54:00","ابرار الشمري",0.009027777778101154,{"$nulls":3},-45153.5375,{"$nulls":3},0,{"$nulls":4},-45153.5375,{"$nulls":3},-45153.5375,"2023-08-16","12:01:00",0.9631944444481633,"2023-08-16","12:01:00","ابرار الشمري",0.9631944444481633,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.4.Birth registry issues","عدم إرفاق شهادة التطعيم في منصة صحتي . ","Failure to attach the vaccination certificate to the Sehaty platform.",null,"Patient",{"$nulls":4},"CCHI",{"$f":"BK25","v":12},{"$f":"BK28/44","v":{"v":0.2727272727272727,"d":"27.27%"}},{"$nulls":8},"MOH",{"$f":"BV25","v":8},{"$f":"BV28/44","v":{"v":0.18181818181818182,"d":"18.18%"}}]
[null,27,1528,1163766,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2023-08-15T12:54:00","ابرار الشمري","More than 72 Hours","2023-08-15","12:54:00","ابرار الشمري","2023-08-15","12:54:00",null,null,"ابرار الشمري","2023-08-15","12:54:00","ابرار الشمري",0,{"$nulls":3},-45153.5375,{"$nulls":3},0,{"$nulls":4},-45153.5375,"2023-09-05","10:11:00","ابرار الشمري",{"$f":"(AL29+AK29)-(U29+T29)","v":20.886805555557657},null,null,{"$f":"(AP29+AO29)-(U29+T29)","v":-45153.5375},{"$nulls":3},-45153.5375,"\t90247","Dr. FAHAD ALDOSSARI","Clinical complaints","1. Quality","1.1. Examination","1.1.1. Examination not performed ","تم حضوري لعيادة الدكتور فهد الدوسري انتظار حضرت الساعة 12:45 وبعد انتظار الى الساعه 2:15 وبعد دخولي سالني هذه الزياره الاولى له ابغلته بنعم  وقد اعتذر عن استقبالي  بحجة ان اليوم لصرف الادوية والحالات الخفيفه . ","I arrived at Dr. Fahd Al-Dossari’s clinic at 12:45 and waited until 2:15. After I entered, he asked me if this was my first visit to him. I told him yes, and he apologized for not receiving me, claiming that today was for dispensing medications and minor cases.",null,"Patient",{"$nulls":26},"Patient",{"$f":"CG25","v":9},{"$f":"CG29/48","v":{"v":0.1875,"d":"18.75%"}},{"$nulls":8},"Patient Relatives",{"$f":"CR25","v":14},{"$f":"CR29/44","v":{"v":0.3181818181818182,"d":"31.82%"}}]
[null,28,1529,1163766,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2023-08-15T12:54:00","ابرار الشمري","More than 72 Hours","2023-08-15","12:54:00","ابرار الشمري","2023-08-15","12:54:00",null,null,"ابرار الشمري","2023-08-15","14:10:00","ابرار الشمري",0.05277777778246673,{"$nulls":3},-45153.59027777778,{"$nulls":3},0,{"$nulls":4},-45153.59027777778,"2023-09-05","10:14:00","امال القحطاني",20.83611111110804,null,null,-45153.59027777778,{"$nulls":3},-45153.59027777778,"\t90247","Dr. FAHAD ALDOSSARI","Clinical complaints","1. Quality","1.1. Examination","1.1.1. Examination not performed ","تم حضوري لعيادة الدكتور فهد الدوسري انتظار حضرت الساعة 12:45 وبعد انتظار الى الساعه 2:15 وبعد دخولي سالني هذه الزياره الاولى له ابغلته بنعم  وقد اعتذر عن استقبالي  بحجة ان اليوم لصرف الادوية والحالات الخفيفه . ","I arrived at Dr. Fahd Al-Dossari’s clinic at 12:45 and waited until 2:15. After I entered, he asked me if this was my first visit to him. I told him yes, and he apologized for not receiving me, claiming that today was for dispensing medications and minor cases.",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,29,1530,30282384,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2023-08-16T12:07:00","ابرار الشمري","48 Hours","2023-08-16","12:07:00","ابرار الشمري","2023-08-16","12:07:00",null,null,"ابرار الشمري","2023-08-16","12:47:00","ابرار الشمري",0.02777777777373558,{"$nulls":3},-45154.532638888886,{"$nulls":3},0,{"$nulls":4},-45154.532638888886,{"$nulls":3},-45154.532638888886,"2023-08-17","18:26:00",1.2354166666700621,"2023-08-17","18:26:00","ابرار الشمري",1.2354166666700621,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.4.Birth registry issues","عدم رفع شهادة التطعيمات عبر منصة صحتي ","Failure to upload vaccination certificate via the Sehaty platform",null,"Patient",{"$nulls":4},{"$f":"BM25","v":8},{"$f":"BN25","v":4},{"$f":"BO25","v":0},{"$f":"BP25","v":0},{"$nulls":7},{"$f":"BX25","v":7},{"$f":"BY25","v":0},{"$f":"BZ25","v":0},{"$f":"CA25","v":1},{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,30,1531,30233814,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2023-08-16T20:01:00","ابرار الشمري","24 Hours","2023-08-16","20:01:00","ابرار الشمري","2023-08-16","20:01:00",null,null,"ابرار الشمري","2023-08-17","10:00:00","ابرار الشمري",0.5826388888890506,{"$nulls":3},-45155.416666666664,{"$nulls":3},0,{"$nulls":4},-45155.416666666664,{"$nulls":3},-45155.416666666664,"2023-08-17","12:25:00",0.10069444444525288,"2023-08-17","12:25:00","ابرار الشمري",0.10069444444525288,null,null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.10.Vaccination shortages","تم التوجهه لتلقي تطعيمة (الحصبه ) لطفلتي  وتم الاعتذار لعدم توفرها ","I went to get my child vaccinated against measles, but they apologized because it was unavailable",null,"Patient",{"$nulls":4},{"$f":"BJ31/BK28","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$f":"BK31/BK28","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"BL31/BK28","v":{"v":0,"d":"0.00%"}},{"$f":"BM31/BK28","v":{"v":0,"d":"0.00%"}},{"$nulls":7},{"$f":"BU31/BV28","v":{"v":0.875,"d":"87.50%"}},{"$f":"BV31/BV28","v":{"v":0,"d":"0.00%"}},{"$f":"BW31/BV28","v":{"v":0,"d":"0.00%"}},{"$f":"BX31/BV28","v":{"v":0.125,"d":"12.50%"}},{"$nulls":7},{"$f":"CI25","v":0},{"$f":"CJ25","v":1},{"$f":"CK25","v":1},{"$f":"CL25","v":7},{"$nulls":7},{"$f":"CT25","v":0},{"$f":"CU25","v":2},{"$f":"CV25","v":2},{"$f":"CW25","v":10}]
[null,31,1533,30183371,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة عظام (أطفال)","2023-08-20T21:49:00","ابرار الشمري","More than 72 Hours","2023-08-19","11:37:00","ابرار الشمري","2023-08-20","21:49:00",null,null,"ابرار الشمري","2023-08-29","16:29:00","ابرار الشمري",8.777777777773736,"2023-08-30","17:56:00","امال القحطاني",1.0604166666671517,"2023-09-05","10:31:00","امال القحطاني",5.690972222226264,"2023-09-07","12:03:00","امال القحطاني","عدم رد القسم المعني",8.815277777779556,"2023-09-18","09:19:00","امال القحطاني",19.701388888890506,null,null,-45167.68680555555,{"$nulls":3},-45167.68680555555,null,null,"Clinical complaints","1. Quality","1.1. Examination","1.1.5. Diagnostic Imaging not performed","تشخيص طبي خاطئ","Wrong diagnosis ",null,"Patient",{"$nulls":4},"In-Patient",1,{"$f":"BK33/BK36","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$nulls":8},"In-Patient",2,{"$f":"BV33/BV36","v":{"v":0.25,"d":"25.00%"}}]
[null,32,1536,30279230,"وزارة الصحة","التنويم","التمريض","تمريض الحضانة","2023-08-20T14:12:00","ابرار الشمري","24 Hours","2023-08-20","14:12:00","ابرار الشمري","2023-08-20","14:12:00",null,null,"ابرار الشمري","2023-08-20","14:12:00","ابرار الشمري",0,{"$nulls":3},-45158.59166666667,{"$nulls":3},0,{"$nulls":4},-45158.59166666667,{"$nulls":3},-45158.59166666667,"2023-08-20","17:35:00",0.14097222222335404,"2023-08-20","17:35:00","ابرار الشمري",0.14097222222335404,13131,"Dr. MUATH ALGHADEER","Management complaints","3. Institutional issues","3.7.Medical records","3.7.4.Birth registry issues","عدم رفع شهادة التطعيم عبر منصة صحتي . ","Failure to upload the vaccination certificate via the Sehaty platform.",null,"Patient",{"$nulls":4},"Out-Patient",9,{"$f":"BK34/BK36","v":{"v":0.75,"d":"75.00%"}},{"$nulls":8},"Out-Patient",6,{"$f":"BV34/BV36","v":{"v":0.75,"d":"75.00%"}},{"$nulls":8},"In-Patient",3,{"$f":"CG34/CG37","v":{"v":0.3333333333333333,"d":"33.33%"}}]
[null,33,1537,1243182,"ذوي المراجع","الطوارئ","الطبي","الأشعة","2023-08-20T19:59:00","ابرار الشمري","More than 72 Hours","2023-08-20","19:41:00","امال القحطاني","2023-08-20","19:59:00",null,null,"امال القحطاني","2023-08-22","18:55:00","امال القحطاني",1.9555555555562023,{"$nulls":3},-45160.788194444445,{"$nulls":3},0,{"$nulls":4},-45160.788194444445,{"$nulls":3},-45160.788194444445,"2024-06-12","15:12:00",294.84513888888614,"2024-06-12","15:12:00","ابرار الشمري",294.84513888888614,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.3.Rough treatment"," حاول الموظف الدخول لغرفة العمليات بعد العملية، وخلالها كانت المريضة تتبول وطلبت مني الممرض إعلام أي أحد بعدم الدخول، وجاء موظف الأشعة بسام العوفي وتوجه للدخول فأعلمته بطلب الممرضات وطبيعة الحالة داخل الغرفة وعرفته بنفسي بأني زوج المريضة إلا أنه قال لي  ( مو إنت إلي تقرر ) ودفعني بإحدى يديه على صدري وليس على كتفي فطلبت منه عدم استخدام اليدين وأن هذا ليس بقراري ولكنه طلب الممرضات ثم تكرر الموقف ودفعه لي على صدري وقال ( إخلص بسرعة بس ياالله ) !  فطلبت منه عدم تكرار استخدام اليدين وأخبرته بأني سأعلم الممرضات بالداخل وأعلمتهم وأعطوه الجهاز، بعدها بلحظات جاء شخص آخر وطلب جهاز آخر وأعطته الممرضات الجهاز الآخر. علماً بأن هذا الموقف مسجل على الكاميرا على باب غرفة العمليات الصغرى . ","The employee tried to enter the operating room after the procedure. While the patient was urinating, the nurse asked me to tell someone not to enter. The radiology technician, Bassam Al-Awfi, approached and tried to enter. I informed him of the nurses' request and the nature of the situation inside the room, introducing myself as the patient's husband. However, he told me, \"You don't get to decide,\" and pushed me with one hand on my chest, not my shoulder. I asked him not to use his hands, explaining that it wasn't my decision, but he called the nurses. The situation repeated itself; he pushed me on the chest again and said, \"Hurry up, for God's sake!\" I asked him not to use his hands again and told him I would inform the nurses inside. I did inform them, and they gave him the device. Moments later, another person came and asked for another device, and the nurses gave him the other one. This entire incident was recorded on the camera at the door of the minor operating room.",null,"Patient",{"$nulls":4},"ER",2,{"$f":"BK35/BK36","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":8},"ER",null,{"$f":"BV35/BV36","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Out-Patient",4,{"$f":"CG35/CG37","v":{"v":0.4444444444444444,"d":"44.44%"}},{"$nulls":8},"In-Patient",1,{"$f":"CR35/CR38","v":{"v":0.07142857142857142,"d":"7.14%"}}]
[4,34,1542,30053324,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-08-22T13:10:00","ابرار الشمري","More than 72 Hours","2023-08-22","13:10:00","ابرار الشمري","2023-08-22","13:10:00",null,null,"ابرار الشمري","2023-08-22","16:00:00","ابرار الشمري",0.11805555555474712,{"$nulls":3},-45160.666666666664,{"$nulls":3},0,{"$nulls":4},-45160.666666666664,{"$nulls":3},-45160.666666666664,"2023-08-27","12:01:00",4.834027777782467,"2023-08-27","12:01:00","ابرار الشمري",4.834027777782467,null,null,"Management complaints","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.2.Neglect","توجهت الى الصيدلية لصرف الدواء وطلبت مساعده من موظفة الموافقات ان تعطيني رقم لعدم معرفتي بجهاز الارقام واجابت ( خذ رقم واجلس ) قلت لااستطيع اخذ رقم لو سمحتي مشيني وانا كبير بالسن قالت ( توكل على الله ) وبصوت عالي وانا اعاني من سكر وضغط مما ادى الى استيائي ورفع شكوى . ","I went to the pharmacy to get the medicine and asked the approvals employee to give me a number because I didn't know how to use the numbering system. She replied, \"Take a number and sit down.\" I said, \"I can't take a number, please let me through, I'm old.\" She said, \"Go ahead,\" in a loud voice, while I suffer from diabetes and high blood pressure, which led to my dissatisfaction and filing a complaint.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK33+BK34+BK35","v":12},{"$f":"SUM(BL33:BL35)","v":{"v":1,"d":"100%"}},{"$nulls":8},"Total",{"$f":"BV33+BV34+BV35","v":8},{"$f":"SUM(BW33:BW35)","v":{"v":1,"d":"100%"}},{"$nulls":8},"ER",2,{"$f":"CG36/CG37","v":{"v":0.2222222222222222,"d":"22.22%"}},{"$nulls":8},"Out-Patient",12,{"$f":"CR36/CR38","v":{"v":0.8571428571428571,"d":"85.71%"}}]
[null,35,1549,30225100,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2023-08-24T09:35:00","ابرار الشمري","24 Hours","2023-08-24","09:35:00","ابرار الشمري","2023-08-24","09:35:00",null,null,"ابرار الشمري","2023-08-24","10:48:00","ابرار الشمري",0.0506944444423425,{"$nulls":3},-45162.45,{"$nulls":3},0,{"$nulls":4},-45162.45,{"$nulls":3},-45162.45,"2023-08-24","17:40:00",0.2861111111124046,"2023-08-24","17:40:00","ابرار الشمري",0.2861111111124046,null,null,"Management complaints","4. Accessibility","4.4.Referrals","4.4.1.Patient referral refusal","تم حضور المريضه (حالة ولادة ) وتم رفض استقبال الحالة من قبل المستشفى علماً انه كان لدينا ورقة تحويل من قبل قوى الامن . ","The patient (a childbirth case) was brought in, but the hospital refused to admit her, even though we had a referral form from the security forces.",null,"Patient",{"$nulls":4},"Medical",5,{"$f":"BK37/BK39","v":{"v":0.4166666666666667,"d":"41.67%"}},{"$nulls":8},"Medical",null,{"$f":"BV37/BV40","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Total",{"$f":"CG34+CG35+CG36","v":9},{"$f":"SUM(CH34:CH36)","v":{"v":0.9999999999999999,"d":"100%"}},{"$nulls":8},"ER",1,{"$f":"CR37/CR38","v":{"v":0.07142857142857142,"d":"7.14%"}}]
[null,36,1550,30078665,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-08-24T14:39:00","ابرار الشمري","24 Hours","2023-08-24","14:39:00","ابرار الشمري","2023-08-24","14:39:00",null,null,"ابرار الشمري","2023-08-24","14:39:00","ابرار الشمري",0,{"$nulls":3},-45162.61041666667,{"$nulls":3},0,{"$nulls":4},-45162.61041666667,{"$nulls":3},-45162.61041666667,"2023-08-24","15:56:00",0.053472222221898846,"2023-08-24","15:56:00","ابرار الشمري",0.053472222221898846,null,null,"Management complaints","4. Accessibility","4.4.Referrals","4.4.1.Patient referral refusal","رفض التحويل الخارجي من قبل المستشفى ","The hospital refused external transfer.",null,"Patient",{"$nulls":4},"Admin",7,{"$f":"BK38/BK39","v":{"v":0.5833333333333334,"d":"58.33%"}},{"$nulls":8},"Admin",8,{"$f":"BV38/BV40","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"Medical",7,{"$f":"CG38/CG42","v":{"v":0.7777777777777778,"d":"77.78%"}},{"$nulls":8},"Total",{"$f":"CR35+CR36+CR37","v":14},{"$f":"SUM(CS35:CS37)","v":{"v":0.9999999999999999,"d":"100%"}}]
[null,37,1554,30033812,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-08-27T12:40:00","امال القحطاني","More than 72 Hours","2023-08-27","11:32:00","امال القحطاني","2023-08-27","12:40:00",null,null,"امال القحطاني","2023-09-05","18:21:00","امال القحطاني",9.236805555548926,{"$nulls":3},-45174.76458333333,{"$nulls":3},0,{"$nulls":4},-45174.76458333333,{"$nulls":3},-45174.76458333333,"2023-09-18","09:28:00",12.629861111112405,"2023-09-18","09:28:00","امال القحطاني",12.629861111112405,null,null,"Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.5.Complications resulting from treatment"," هل يعقل ان يأتي مريض يعاني من الآلام معينة ولا يوجد حرارة .. لا يقوم الموظف باجراء اللازم وادخاله للطبيب للكشف؟ وهل فعلاً يحق لموظف الاستقبال بالطوارئ ان لا يستقبل المريض حتى لو ما كان عليه حرارة؟ ومن يقرر هذا الشيء هل الموظف فعلاً  ولا يمكن معرفة مدى سوء الحالات والخسائر النفسية والبشرية والمعنوية اللي راح تصير لو تكرر مثل هذه الاخطاء خصوصاً مع الاطفال. ","is it reasonable that a patient arrives suffering from certain pains but without a fever, and the employee does not take the necessary action and admit him to the doctor for examination? And does the receptionist in the emergency room really have the right not to admit the patient even if he does not have a fever? And who decides this, the employee really, and how bad the cases are and the psychological, human and moral losses that will occur if such mistakes are repeated, especially with children.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK37+BK38+BJ55","v":12},{"$f":"BL37+BL38+BK55","v":{"v":1,"d":"100%"}},{"$nulls":8},"Nursing",null,{"$f":"BV39/BV40","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Admin",1,{"$f":"CG39/CG42","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$nulls":8},"Medical",8,{"$f":"CR39/CR43","v":{"v":0.5714285714285714,"d":"57.14%"}}]
[null,38,1555,30036675,"ذوي المراجع","التنويم","الطبي","تنويم الأطفال","2023-08-27T19:20:00","امال القحطاني","48 Hours","2023-08-27","19:15:00","امال القحطاني","2023-08-27","19:20:00",null,null,"امال القحطاني","2023-08-28","19:13:00","امال القحطاني",0.9951388888875954,{"$nulls":3},-45166.80069444444,{"$nulls":3},0,{"$nulls":4},-45166.80069444444,{"$nulls":3},-45166.80069444444,"2023-08-30","17:49:00",1.9416666666656965,"2023-08-30","17:49:00","امال القحطاني",1.9416666666656965,null,null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.1.Prescribing errors","تم تنويم طفلتي بسبب ازمة ربو وبعد التشخيص من قبل الطبيب تم وصف ادويه ومن ضمنها (بروفينال ) الذي يسبب ويزيد من اعراض الاختناق لدى طفلتي حيث انه تم اخذه سابقا وسبب مارذكرته من اعراض علما انه تم التاكيد من قبلي قبل اعطاء الطفله واطالب بالتحقيق بالامر . ","My child was hospitalized due to an asthma attack. After diagnosis by the doctor, medications were prescribed, including (Profenal), which causes and increases my child's suffocation symptoms, as it was taken previously and caused the symptoms I mentioned. Note that I confirmed this before giving it to the child, and I demand an investigation into the matter.",null,"Patient",{"$nulls":15},"Total",{"$f":"BV37+BV38+BV39","v":8},{"$f":"BW37+BW38++BW39","v":{"v":1,"d":"100%"}},{"$nulls":8},"Nursing ",null,{"$f":"CG40/CG42","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Admin",5,{"$f":"CR40/CR43","v":{"v":0.35714285714285715,"d":"35.71%"}}]
[null,39,1557,1810690,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-08-28T14:31:00","امال القحطاني","24 Hours","2023-08-28","14:31:00","امال القحطاني","2023-08-28","14:31:00",null,null,"امال القحطاني","2023-08-28","14:31:00","امال القحطاني",0,{"$nulls":3},-45166.60486111111,{"$nulls":3},0,{"$nulls":4},-45166.60486111111,{"$nulls":3},-45166.60486111111,"2023-08-28","14:36:00",3.4722222189884633E-3,"2023-08-28","14:36:00","ابرار الشمري",3.4722222189884633E-3,4918,"Dr. NIBAL RADWAN OKLEH SHAWAKFAH","Management complaints","3. Institutional issues","3.7.Medical records","3.7.4.Birth registry issues","لم يتم ادخال تطعيمة الطفل لمنصة صحتي ","The child's vaccination was not entered into the \"My Health\" platform.",null,"Patient",{"$nulls":26},"Support Services ",1,{"$f":"CG41/CG42","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$nulls":8},"Nursing ",1,{"$f":"CR41/CR43","v":{"v":0.07142857142857142,"d":"7.14%"}}]
[null,40,1558,30042971,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-08-28T15:41:00","امال القحطاني","More than 72 Hours","2023-08-28","15:29:00","امال القحطاني","2023-08-28","15:41:00",null,null,"امال القحطاني","2023-09-05","18:32:00","امال القحطاني",8.118750000001455,{"$nulls":3},-45174.77222222222,{"$nulls":3},0,{"$nulls":4},-45174.77222222222,{"$nulls":3},-45174.77222222222,"2023-09-18","09:27:00",12.621527777781012,"2023-09-18","09:27:00","امال القحطاني",12.621527777781012,null,null,"Clinical complaints","1. Quality","1.1. Examination","1.1.1. Examination not performed ","توجهت الي موظف الفرز لدى قسم الطوارئ في تمام الساعه 11 مساء وانا في حاله غثيان و إغماء بالغه الذروة وكان رد موظف الفرز بأنه لا يوجد سرير قلت له لا مشكلة دع الطبيب يفحصني ويوجه بأعطاء حقنه إغاثة فأنا غير قادر الوقوف او علي الانتظار، رفض الموظف هذا الاقتراح وقال لي كل اللي اقدر اسويه لك هو فحص الوظائف الحيوية قلت له حالتي الصحيه غير قادره الانتظار ووافق علي ارجاع التذكره دون الفحص وللأسف وجدته يعامل\nمرضي اخرين معامله طيبه ومختلفه ، وغادرت المستشفي والذي اسعفني هو مستوصف طبي وليس المستشفي","I went to the triage officer in the emergency department at 11 PM, feeling extremely nauseous and faint. The triage officer told me there were no beds available. I told him it was no problem, that I should let the doctor examine me and prescribe a relief injection, as I couldn't stand or wait. The officer refused this suggestion, saying all he could do was check my vital signs. I told him my condition couldn't wait, and he agreed to return my ticket without the examination. Unfortunately, I found him treating other patients much better. I left the hospital, and the person who treated me was a medical clinic, not the hospital.",null,"Patient",{"$nulls":26},"Total",{"$f":"CG38+CG39+CG40+CG41","v":9},{"$f":"CH38+CH39+CH40+CH41","v":{"v":1,"d":"100%"}},{"$nulls":8},"Support Services ",null,{"$f":"CR42/CR43","v":{"v":0,"d":"0.00%"}}]
[5,41,1566,1588466,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2023-09-01T11:25:00","امال القحطاني","More than 72 Hours","2023-08-31","09:01:00","امال القحطاني","2023-09-01","11:25:00",null,null,"امال القحطاني","2023-09-05","10:44:00","امال القحطاني",3.9715277777795563,{"$nulls":3},-45174.447222222225,{"$nulls":3},0,{"$nulls":4},-45174.447222222225,{"$nulls":3},-45174.447222222225,"2023-09-09","17:40:00",4.288888888884685,"2023-09-09","17:40:00","امال القحطاني",4.288888888884685,null,null,"Clinical complaints","1. Quality","1.4.Treatment","1.4.1.Treatment plan issues","تم وصف 12 جلسة علاج طبيعي لحالة انحراف في العمود الفقري اول 5 جلسات , و حيث لا يوجد تحسن في الحاله  بالعكس كانت تتدهور , و توقعت ان السبب ان العلاج شديد .ولكن  في الجلسة السابعة تم تغيير الطبيبة و المواعيد. و لاحظت الاتي: طريقة العلاج مختلفة تماما تم تحسن واضح لحالتي من\nجلسة واحدة جهاز الذبذبات تم استخدامه مع قطع اسفنجية بدلا من استخدامه مباشر مسببا علامات في الجلسات الاولي. تم ايضا استخدام جهاز الذبذبات في وضع النوم علي البطن بدلا من الجلوس في الجلسات الاولي لم يتم استخدام اجهزة رياضية خلال الجلسة مع العلم ان الجلسات ال6 الاولي كانت تستخدم اجهزة رياضية. تم إستخدام كمادات بارده بدلا من الكمادات الساخنة التي استخدمت اول جلسة و خامس جلسة فقط.","Twelve physical therapy sessions were prescribed for a case of scoliosis. The first five sessions showed no improvement; in fact, the condition worsened. I suspected the treatment was too intensive. However, in the seventh session, the doctor and the appointments were changed. I noticed the following: The treatment method was completely different, resulting in a clear improvement in my condition after just one session. The vibration device was used with foam pads instead of directly, which had caused marks in the initial sessions. The vibration device was also used while lying on my stomach instead of sitting up, as in the first few sessions. No exercise equipment was used during the session, whereas it had been used in the first six sessions. Cold compresses were used instead of the hot compresses used only in the first and fifth sessions.",null,"Patient",{"$nulls":37},"Total",{"$f":"CR39+CR40+CR41+CR42","v":14},{"$f":"CS39+CS40+CS41+CS42","v":{"v":1,"d":"100%"}}]
[null,42,1567,1051749297,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-08-31T10:55:00","امال القحطاني","24 Hours","2023-08-31","10:55:00","امال القحطاني","2023-08-31","10:55:00",null,null,"امال القحطاني","2023-08-31","10:55:00","امال القحطاني",0,{"$nulls":3},-45169.45486111111,{"$nulls":3},0,{"$nulls":4},-45169.45486111111,"2023-08-31","11:18:00","ابرار الشمري",0.015972222223354038,null,null,-45169.45486111111,{"$nulls":3},-45169.45486111111,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","عدم رفع تقرير فحص السلاح عن طريق الموقع ","Failure to upload the weapon inspection report via the website",null,"Patient"]
[null,43,1568,1051749297,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-08-31T11:18:00","ابرار الشمري","24 Hours","2023-08-31","11:18:00","ابرار الشمري","2023-08-31","11:18:00",null,null,"ابرار الشمري","2023-08-31","12:01:00","ابرار الشمري",0.029861111113859806,{"$nulls":3},-45169.50069444445,{"$nulls":3},0,{"$nulls":4},-45169.50069444445,{"$nulls":3},-45169.50069444445,"2023-08-31","14:09:00",0.08888888888759539,"2023-08-31","14:09:00","ابرار الشمري",0.08888888888759539,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","عدم رفع تقرير فحص السلاح عن طريق الموقع ","Failure to upload the weapon inspection report via the website",null,"Patient"]
[]
[]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average",{"$nulls":12},"Total Complaints",{"$f":"B58","v":43}]
["Week 1",8,null,null,"MOH",12,{"$f":"F49/F53","v":{"v":0.27906976744186046,"d":"27.91%"}},null,"Medical",null,null,"ابرار الشمري",36,{"$f":"M49/M53","v":{"v":0.8372093023255814,"d":"83.72%"}},13,6,3,14,{"$f":"O50+P50+Q50+R50","v":{"v":1,"d":"100.00%"}},null,"ابرار الشمري",16,{"$f":"V49/Z51","v":{"v":0.37209302325581395,"d":"37.21%"}},20,{"$f":"X49/Z51","v":{"v":0.46511627906976744,"d":"46.51%"}},{"$f":"X49+V49","v":36},{"$nulls":5},6,2,null,1,"ابرار الشمري",{"$nulls":4},"عيادات الأطفال",3,{"$f":"AVERAGE(AR49:AX49)","v":{"v":0.6676666666666667,"d":"0.67"}},0.69,1.22,0.093,{"$nulls":9},"Satisfaction Table"]
["Week 2",14,null,null,"CCHI",8,{"$f":"F50/F53","v":{"v":0.18604651162790697,"d":"18.60%"}},null,"عيادات الأطفال",3,null,"Percentage",null,null,{"$f":"O49/M49","v":{"v":0.3611111111111111,"d":"36.11%"}},{"$f":"P49/M49","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"Q49/M49","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$f":"R49/M49","v":{"v":0.3888888888888889,"d":"38.89%"}},null,null,"امال القحطاني",5,{"$f":"V50/Z51","v":{"v":0.11627906976744186,"d":"11.63%"}},2,{"$f":"X50/Z51","v":{"v":0.046511627906976744,"d":"4.65%"}},{"$f":"V50+X50","v":7},{"$nulls":8},3,"امال القحطاني",{"$nulls":4},"عيادات النساء والولادة",1,{"v":39.6,"d":"39.60"},39.6,{"$nulls":11},"Total Responces"]
["Week 3",11,null,null,"Patients",14,{"$f":"F51/F53","v":{"v":0.32558139534883723,"d":"32.56%"}},null,"عيادات النساء والولادة",1,null,"امال القحطاني",7,{"$f":"M51/M53","v":{"v":0.16279069767441862,"d":"16.28%"}},2,1,null,4,{"$f":"O52+P52+Q52+R52","v":{"v":1,"d":"100.00%"}},null,"Total",{"$f":"SUM(V49:V50)","v":21},{"$f":"W49+W50","v":{"v":0.4883720930232558,"d":"48.84%"}},{"$f":"X49+X50","v":22},{"$f":"Y49+Y50","v":{"v":0.5116279069767442,"d":"51.16%"}},{"$f":"Z49+Z50","v":43},{"$nulls":14},"أطباء الطوارئ",3,{"$f":"AVERAGE(AR51:AX51)","v":{"v":8.953333333333333,"d":"8.95"}},1.64,12.62,12.6,{"$nulls":9},"Escalated Without Response"]
["Week 4",7,null,null,"Patient relatives",9,{"$f":"F52/F53","v":{"v":0.20930232558139536,"d":"20.93%"}},null,"أطباء الطوارئ",3,null,"Percentage",null,null,{"$f":"O51/M51","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$f":"P51/M51","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"Q51/M51","v":{"v":0,"d":"0.00%"}},{"$f":"R51/M51","v":{"v":0.5714285714285714,"d":"57.14%"}},{"$nulls":22},"عيادات جراحة الأنف وأذن وحنجرة",1,2.72,2.72,{"$nulls":11},"Closed Without Response"]
["Week 5",3,null,null,"Total",{"$f":"F49+F50+F51+F52","v":43},{"$f":"G49+G50+G51+G52","v":{"v":1,"d":"100.00%"}},null,"عيادات جراحة الأنف وأذن وحنجرة",1,null,"Total",{"$f":"M49+M51","v":43},{"v":1,"d":"100.00%"},15,7,3,18,{"$f":"O54+P54+Q54+R54","v":{"v":1,"d":"100.00%"}},{"$nulls":21},"وحدة العناية المركزة",1,{"v":29.9,"d":"29.90"},29.9,{"$nulls":11},"Satisfied"]
["Total",{"$f":"SUM(B49:B53)","v":43},null,null,"In-Patient",7,{"$f":"F54/F57","v":{"v":0.16279069767441862,"d":"16.28%"}},null,"وحدة العناية المركزة",1,{"$nulls":4},{"$f":"O53/M53","v":{"v":0.3488372093023256,"d":"34.88%"}},{"$f":"P53/M53","v":{"v":0.16279069767441862,"d":"16.28%"}},{"$f":"Q53/M53","v":{"v":0.06976744186046512,"d":"6.98%"}},{"$f":"R53/M53","v":{"v":0.4186046511627907,"d":"41.86%"}},{"$nulls":13},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"فني اختبار السمع",1,{"v":20.6,"d":"20.60"},20.6,{"$nulls":11},"Neutral"]
[{"$nulls":4},"Out-Patient",31,{"$f":"F55/F57","v":{"v":0.7209302325581395,"d":"72.09%"}},null,"فني اختبار السمع",1,{"$nulls":21},11,null,1,2,"ابرار الشمري",{"$nulls":4},"عيادات جراحة عظام (أطفال)",1,{"v":19.7,"d":"19.70"},19.7,{"$nulls":11},"Dissatisfied"]
["1st Half",28,null,null,"ER",5,{"$f":"F56/F57","v":{"v":0.11627906976744186,"d":"11.63%"}},null,"عيادات جراحة عظام (أطفال)",1,{"$nulls":23},1,7,"امال القحطاني",{"$nulls":4},"الأشعة",1,294.84,294.84,{"$nulls":11},"No Response"]
["2nd Half",15,null,null,"Total",{"$f":"F54+F55+F56","v":43},{"$f":"G54+G55+G56","v":{"v":1,"d":"100.00%"}},null,"الأشعة",1,{"$nulls":30},"قسم الصيدلية",1,1.85,1.85,{"$nulls":11},"Satisfaction Rate",{"$f":"(BE53/BE50)*100","v":{"$error":"#DIV/0!"}}]
["Total",{"$f":"B56+B57","v":43},null,null,"Medical",19,{"$f":"F58/F62","v":{"v":0.4418604651162791,"d":"44.19%"}},null,"قسم الصيدلية",1,{"$nulls":30},"عيادات الباطنية",2,{"v":15.115,"d":"15.12"},6.64,23.59,{"$nulls":10},"Response Rate",{"$f":"BE50/BE48","v":0}]
[{"$nulls":4},"Admin",21,{"$f":"F59/F62","v":{"v":0.4883720930232558,"d":"48.84%"}},null,"عيادات الباطنية",2,{"$nulls":30},"قسم العلاج الطبيعي",1,4.27,4.27]
[{"$nulls":4},"Nursing",2,{"$f":"F60/F62","v":{"v":0.046511627906976744,"d":"4.65%"}},null,"قسم العلاج الطبيعي",1,{"$nulls":30},"عيادات الطب النفسي",2,20.84,20.88,20.8]
[{"$nulls":4},"Support Services",1,{"$f":"F61/F62","v":{"v":0.023255813953488372,"d":"2.33%"}},null,"عيادات الطب النفسي",2,{"$nulls":21},"Total Escalated",{"$f":"AF49","v":6},{"$nulls":7},"تنويم الأطفال",1,1.93,1.93,{"$nulls":11},"The Rightful Side"]
[{"$nulls":4},"Total",{"$f":"F58+F59+F60+F61","v":43},{"$f":"G58+G59+G60+G61","v":{"v":1,"d":"100.00%"}},null,"تنويم الأطفال",1,{"$nulls":21},"Total Closed",{"$f":"AF55","v":11},{"$nulls":7},"Total",{"$f":"SUM(AP49:AP61)","v":19},{"$nulls":13},"Hospital Right",3,{"$f":"BE62/BE64","v":{"v":0.06976744186046512,"d":"7%"}}]
[{"$nulls":8},"Total",{"$f":"SUM(J50:J62)","v":19},{"$nulls":45},"Patient Right",40,{"$f":"BE63/BE64","v":{"v":0.9302325581395349,"d":"93%"}}]
[{"$nulls":31},"Reason For Escalation","Number","Percentage",{"$nulls":6},"Non-Medical",null,"Average",{"$nulls":12},"Total",{"$f":"BE63+BE62","v":43},{"$f":"BF62+BF63","v":1}]
[{"$nulls":4},"Internal ",{"$f":"F51+F52","v":23},{"$f":"F65/F57","v":{"v":0.5348837209302325,"d":"53.49%"}},null,"Non-Medical",{"$nulls":22},"عدم رضى المريض",null,{"$f":"AG65/AG67","v":0},{"$nulls":6},"قسم الموافقات الطبية",9,{"$f":"AVERAGE(AR65:AW65)","v":{"v":0.39256833333333335,"d":"0.39"}},0.045,0.33,0.88,0.88,0.22,0.00041,8.967,4.83,0.0487]
[{"$nulls":4},"External",{"$f":"F49+F50","v":20},{"$f":"F66/F53","v":{"v":0.46511627906976744,"d":"46.51%"}},null,"قسم الموافقات الطبية",9,{"$nulls":21},"سبب آخر",null,{"$f":"AG66/AG67","v":0},{"$nulls":6},"استقبال العيادات الخارجية",6,{"$f":"AVERAGE(AR66:AW66)","v":{"v":5.052083333333333,"d":"5.05"}},1.38,23.56,1,2.64,1.725,0.0075]
[{"$nulls":8},"استقبال العيادات الخارجية",6,{"$nulls":21},"Total ",{"$f":"AG65+#REF!+AG67","v":0},{"$f":"AH65+AH66","v":0},{"$nulls":6},"المدير المناوب",1,{"$f":"AVERAGE(AR67:AW67)","v":0.27},0.27]
[{"$nulls":8},"المدير المناوب",1,{"$nulls":30},"قسم الأمن/ المطبخ",2,{"$f":"AVERAGE(AR68:AW68)","v":{"v":14.274999999999999,"d":"14.28"}},26.22,2.33]
[{"$nulls":8},"قسم الأمن/ المطبخ",2,{"$nulls":30},"قسم التقارير الطبية",3,{"$f":"AVERAGE(AR69:BB69)","v":{"v":0.030333333333333334,"d":"0.03"}},2E-3,0.009,0.08]
[{"$nulls":8},"قسم التقارير الطبية",3,{"$nulls":30},"قسم المواعيد",1,{"$f":"AVERAGE(AR70:AW70)","v":19.06},19.06]
[{"$nulls":8},"قسم المواعيد",1,{"$nulls":30},"Total",{"$f":"SUM(AP65:AP70)","v":22}]
[{"$nulls":8},"Total",{"$f":"SUM(J66:J71)","v":22}]
[{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":8},"Nursing",{"$nulls":31},"تمريض العيادات الخارجية",1,{"$f":"AVERAGE(AR74:AT74)","v":3.72},3.72]
[{"$nulls":8},"تمريض العيادات الخارجية",1,{"$nulls":30},"تمريض الحضانة",1,0.13,0.13]
[{"$nulls":8},"تمريض الحضانة",1,{"$nulls":30},"Total",{"$f":"SUM(AP74:AP75)","v":2},{"$f":"AVERAGE(AR76:AT76)","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"Total",{"$f":"SUM(J75:J76)","v":2}]
[]
[{"$nulls":40},"Total",{"$f":"AP62+AP71+AP76","v":43}]
[{"$nulls":8},"Total",{"$f":"J63+J72+J77","v":43}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,1575,30284980,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-09-03T10:36:00","امال القحطاني","More than 72 Hours","2023-09-04","09:17:00"," امال القحطاني","2023-09-04","09:17:00"," "," "," ","2023-09-07","11:57:00","امال القحطاني",{"$f":"(U3+T3)-(P3+O3)","v":3.1111111111094942}," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$f":"(AG3+AF3)-(U3+T3)","v":{"$error":"#VALUE!"}}," "," "," ",{"$f":"(AL3+AK3)-(U3+T3)","v":{"$error":"#VALUE!"}},"2023-10-03","19:35:00",{"$f":"(AP3+AO3)-(U3+T3)","v":26.318055555551837},"2023-10-03","19:35:00"," امال القحطاني",{"$f":"(AS3+AR3)-(U3+T3)","v":26.318055555551837}," ",null,"Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.2.Neglect","تم التعامل مع المريضه بطريقه غير مهنيه وتم خروجها من عيادة الطبيب وهي بحاله غير جيده علما انها تبلغ من العمر 55 سنه وكانت تشتكي من طريقة تعامل اسلوب الطبيب اثناء التحدث معها  حيث لا يوجد اي تجاوب معها كما يجب وتم اعطائها وصفتين من المضاد علما ان لدى المريضه جرثومه مما يسبب لها المضاعفات لم يتم التاكد من قبل الطبيب وعند الرجوع له تم اخباره بوجود جرثومه ويتم اخباري من قبله بانه لم ينتبه لذلك  . "," The patient was treated unprofessionally and left the doctor's clinic in a poor condition, noting that she is 55 years old and was complaining about the way the doctor dealt with her while talking to her, as there was no response to her as should be, and she was given two prescriptions for antibiotics, noting that the patient has a germ, which causes her complications, which was not confirmed by the doctor, and when I went back to him, I informed him of the presence of a germ, and he told me that he did not notice that."," ","Patient"," ",{"$nulls":3},1578,30164371,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-09-04T09:17:00","امال القحطاني","24 Hours",null,null,1584,20337981,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-09-07T18:44:00","امال القحطاني","72 Hours",null,null,1575,30284980,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-09-03T10:36:00","امال القحطاني","More than 72 Hours",null,null,1627,20140137,"ذوي المراجع","التنويم","الطبي","قسم التخدير","2023-09-17T11:08:00","امال القحطاني","More than 72 Hours"]
[null,2,1578,30164371,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-09-04T09:17:00","امال القحطاني","24 Hours"," 2023/09/06"," 07:39 pm"," امال القحطاني","2023-09-06","19:39:00"," "," "," ","2023-09-06","19:39:00","امال القحطاني",0," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$f":"(AG4+AF4)-(U4+T4)","v":{"$error":"#VALUE!"}}," "," "," ",{"$error":"#VALUE!"},"2023-09-06","20:45:00",0.045833333337213844,"2023-09-06","20:45:00"," امال القحطاني",0.045833333337213844,8825,"Dr. YOUSEF A M ELNEMRAWI","Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.8.Medication shortages"," لم يتم توفير الوصفه لدى الصيدليه "," The prescription was not available at the pharmacy."," ","Patient"," ",{"$nulls":3},1586,30081040,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-09-09T19:05:00","امال القحطاني","24 Hours",null,null,1596,0,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-09-11T20:07:00","امال القحطاني","24 Hours",null,null,1583,53584,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-09-06T19:39:00","امال القحطاني","More than 72 Hours",null,null,1628,0,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الإدارة","2023-09-17T09:59:00","امال القحطاني","More than 72 Hours"]
[null,3,1583,53584,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-09-06T19:39:00","امال القحطاني","More than 72 Hours"," 2023/09/09"," 06:49 pm"," امال القحطاني","2023-09-10","11:55:00"," 2023/09/11"," 06:12am","امال القحطاني","2023-09-11","18:20:00","امال القحطاني",1.2673611111094942," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$f":"(AG5+AF5)-(U5+T5)","v":{"$error":"#VALUE!"}}," "," "," ",{"$error":"#VALUE!"},"2023-10-04","19:01:00",23.028472222220444,"2023-10-04","19:01:00"," امال القحطاني",23.028472222220444," ",null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","  تقدمت بوصفة طبية الى شباك 6 وقام موظف بجانب شباك 6 من الجهه اليسار بالتحدث بصوت عالي لموظفة شباك 6 ( هالحين كريم افالون للعضلات وبخاخ فنتولين يعني عضلاته وصدره وقام بالضحك بطريقة استهزاء لا تليق بموظف داخل المستشفى لاضحاك الموظفة وزميلته بالعمل ) قمت بااخباره اني صاحب الدواء وما تلفظ به يعد توجيه اهانة مباشرة لمراجع ويجب عليه الاعتذار فورا امام زملاءة رفض وقال (اعلى مافي خيلك اركبه وتوكل على االله ) فتوكلت على االله وتقدمت بهذه الشكوى. وما بدر من الصيدلي موثق وبحضور شهادة زملائه علما اني اريد تقديمها ايضا لجهة الاختصاص لمقاضاته حسب النظام."," I presented a prescription at window 6, and an employee on the left side of window 6 spoke loudly to the female employee there, saying, \"So now Avalon cream for muscles and Ventolin inhaler? So, his muscles and chest?\" He then laughed mockingly, in a manner unbecoming of a hospital employee, trying to amuse the female employee and his colleague. I informed him that I was the patient and that his words constituted a direct insult to a patient, and that he should apologize immediately in front of his colleagues. He refused, saying, \"Do your worst, and may God be with you.\" So, I put my trust in God and filed this complaint. The pharmacist's behavior is documented and witnessed by his colleagues. I also intend to submit this complaint to the relevant authorities to pursue legal action against him according to the law."," ","Patient"," ",{"$nulls":3},1591,30281963,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2023-09-09T21:44:00","امال القحطاني","More than 72 Hours",null,null,1609,30047320,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم المالية","2023-09-13T21:16:00","امال القحطاني","More than 72 Hours",null,null,1585,20197492,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-09-10T11:55:00","امال القحطاني","More than 72 Hours",null,null,1651,504447617,"ذوي المراجع","العيادات الخارجية","الخدمات المساندة","قسم النظافة","2023-09-24T17:22:00","امال القحطاني","More than 72 Hours"]
[null,4,1584,20337981,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-09-07T18:44:00","امال القحطاني","72 Hours"," 2023/09/09"," 07:05 pm"," امال القحطاني","2023-09-09","19:05:00"," "," "," ","2023-09-09","19:05:00","امال القحطاني",0," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$f":"(AG6+AF6)-(U6+T6)","v":{"$error":"#VALUE!"}}," "," "," ",{"$error":"#VALUE!"},"2023-09-12","10:36:00",2.6465277777751908,"2023-09-12","10:36:00"," امال القحطاني",2.6465277777751908," ",null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","تم دخول مريضة باستخدام تأميني في تاريخ 14\\06\\2023 و عمل تحاليل وصرف أدوية و بتاريخ 16\\08\\2023 باستخدام تأميني التابع لشركة ملاذ دون التأكد من هوية المريضة. "," A patient was admitted using my insurance on 06/14/2023, underwent tests and received medication, and on 08/16/2023, using my insurance belonging to Malath Company, without verifying the patient's identity."," ","Hospital"," ",{"$nulls":3},1592,30242234,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-09-09T21:01:00","امال القحطاني","24 Hours",null,null,1612,30061586,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-09-13T18:51:00","امال القحطاني","More than 72 Hours",null,null,1593,30046752,"مراجع","التنويم","الطبي","قسم عمليات الولادة","2023-09-10T13:55:00","امال القحطاني","More than 72 Hours"]
[2,5,1585,20197492,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-09-10T11:55:00","امال القحطاني","More than 72 Hours"," 2023/09/09"," 07:27 pm"," امال القحطاني","2023-09-09","21:44:00"," 2023/09/10"," 07:56am","امال القحطاني","2023-09-10","20:03:00","امال القحطاني",0.929861111115315," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-10-03","19:31:00",22.9777777777781,"2023-10-03","19:31:00"," امال القحطاني",22.9777777777781," ",null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication"," هناك سوء معاملة من الموظفة وتعامل غير مقبول والتحدث من معي بالاجبار ، تم السؤال عن عدم قبول التامين وما الذي تم قبوله والذي لم يتم قبوله والرد ( اسألي موظف المختبر يجاوبك ) وسألتها عن عدم قبول الطلب ؟ الرد كان ( حركي بسرعه بسرعه بخدم اللي وراك ) ارجو محاسبة الموظفه . "," There is mistreatment from the employee, unacceptable behavior, and she spoke to me by force. I asked about the insurance not being accepted, what was accepted and what was not, and the response was (Ask the lab employee, he will answer you). I asked her about the request not being accepted? The response was (Move quickly, quickly, I am serving the person behind you). I request that the employee be held accountable."," ","Patient"," ",{"$nulls":3},1602,30090261,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-09-11T19:46:00","امال القحطاني","24 Hours",null,null,1637,1457274,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-09-19T21:51:00","ابرار الشمري","24 Hours",null,null,1594,30278347,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-09-10T17:37:00","امال القحطاني","More than 72 Hours"]
[null,6,1586,30081040,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-09-09T19:05:00","امال القحطاني","24 Hours"," 2023/09/09","21:01:00"," امال القحطاني","2023-09-09","21:01:00"," "," "," ","2023-09-09","21:01:00","امال القحطاني",0," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-10","12:14:00",0.6340277777781012,"2023-09-10","12:14:00"," امال القحطاني",0.6340277777781012," ",null,"Management complaints","3. Institutional issues","3.1.Administrative\nPolicies and\nProcedures","3.1.4.Required Service not obtained","لم يتم اضافة تطعيمات الطفله على منصة صحتي . "," The child's vaccinations have not been added to the Sehaty platform."," ","Patient"," ",{"$nulls":3},1603,30284515,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-09-12T10:22:00","امال القحطاني","24 Hours",null,null,1648,30182548,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-09-20T19:09:00","امال القحطاني","24 Hours",null,null,1595,30120834,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-09-11T12:13:00","امال القحطاني","More than 72 Hours"]
[null,7,1591,30281963,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2023-09-09T21:44:00","امال القحطاني","More than 72 Hours"," 2023/09/10"," 01:55 pm"," امال القحطاني","2023-09-10","13:55:00"," "," "," ","2023-09-10","14:06:00","امال القحطاني",0.00763888889196096," 2023/09/10"," 06:06 pm","امال القحطاني"," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-10-03","20:55:00",23.284027777779556,"2023-10-03","20:55:00"," امال القحطاني",23.284027777779556," ",null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.8.Medication shortages","تم الحضور لدى عيادة الطبيب  ومعي تحاليل خارجيه مدتها خمس ايام تقريبا ورفض الاطلاع عليها موضح بضرورة عمل التحاليل داخل المستشفى لوصف ابر المونجاروا علما انه تم سوال الطبيب والتاكيد على وجود التركيز المطلوب من الابره 10 , 7.5 والتركيز 5 وتم التوضيح والتاكيد من قبله بتوفر ماطلبت وعلى هذا الاساس قمت بعمل جميع التحاليل والدفع كاش وبعد عمل التحاليل والرجوع له يفيدني بعدم وجود ماطلبت والى الان لم تتوفر الوصفه علما اني اكملت الشهر على تواصل مع الصيدليه ايضا ولم يتم افادتي بوقت توفر الدواء  . "," I went to the doctor's clinic with external tests that took about five days, and he refused to look at them, explaining that it was necessary to do the tests inside the hospital to prescribe Monjaro injections. Note that I asked the doctor and confirmed that the required concentration of the injection was available: 10, 7.5, and 5. He explained and confirmed that what I requested was available, and on this basis, I did all the tests and paid in cash. After doing the tests and going back to him, he told me that what I requested was not available, and until now the prescription has not been available. Note that I have been in contact with the pharmacy for a month, and they have not informed me when the medicine will be available."," ","Patient"," ",{"$nulls":3},1607,30080193,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-09-13T12:07:00","امال القحطاني","24 Hours",null,null,1662,30291232,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-09-28T15:32:00","امال القحطاني","48 Hours",null,null,1605,30165874,"مراجع","العيادات الخارجية","الطبي","عيادات الصدرية","2023-09-12T20:49:00","امال القحطاني","More than 72 Hours"]
[null,8,1592,30242234,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-09-09T21:01:00","امال القحطاني","24 Hours"," 2023/09/10"," 05:37 pm"," امال القحطاني","2023-09-10","17:37:00"," "," "," ","2023-09-10","17:37:00","امال القحطاني",0," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-10","17:59:00",0.015277777776645962,"2023-09-10","17:59:00"," امال القحطاني",0.015277777776645962," ",null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.4.Birth registry issues"," لم تم اضافة التطعيمات للطفله . "," The child has not received any vaccinations."," ","Patient"," ",{"$nulls":3},1608,30080193,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-09-13T12:15:00","امال القحطاني","24 Hours",{"$nulls":13},1618,30276026,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-09-13T19:33:00","امال القحطاني","More than 72 Hours"]
[null,9,1593,30046752,"مراجع","التنويم","الطبي","قسم عمليات الولادة","2023-09-10T13:55:00","امال القحطاني","More than 72 Hours"," 2023/09/11"," 10:35 am"," امال القحطاني","2023-09-11","12:13:00"," 2023/09/11"," 06:11","امال القحطاني","2023-09-11","20:55:00","امال القحطاني",0.3625000000029104," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$f":"(AG11+AF11)-(U11+T11)","v":{"$error":"#VALUE!"}}," "," "," ",{"$error":"#VALUE!"},"2023-10-03","19:34:00",21.943749999998545,"2023-10-03","19:34:00"," امال القحطاني",21.943749999998545,8825,"Dr. YOUSEF A M ELNEMRAWI","Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment"," تم الحضور لغرفه الولاده لدى الطوارئ ولم تكن مجهزه وادوات الولاده غير جاهزه ولا طاقم الاطباء مستعدين لاستقبال المولود ولم يكن هناك  ابره البنج والدكتوره ساره قامت بعمل جرح بدون بنج مع ان رأس الطفل كان نازل تم عمل تدخل جراحي لم يوجد له سبب اصبحت الولاده صعبه بسبب عدم استعدادهم للولاده وعدم وجودهم فى غرفه الولاده لمتابعه الحاله الامر الذى تسبب بعمل جرح كبير جديد غير جرح الولاده القديمه بدون اى داعى\nلجرح ولاده اصلا بسبب صغر حجم البيبى وسهوله خروجه كما تم ابلاغي من قبل الطبيبه مروه وقامت بقطع الحبل السري وتركت المشيمه بالداخل ولم تصبر حتى خروج المشيمه علما انتي اتفقت مع دكتوره مروه  سابقا على ان يظل الحبل السري وقت ولا يتم قطعه بسرعه ولم تجعلني ارى طفلتي اثناء الولاده وان يحدث تلامس جسدي وعند حضور التمريض والدكتوره يتم اخباري بالانتظار باي منطق هذا هل اقوم بالانتظار لحين استعداد الطاقم لا يوجد اي تنظيم ولا ترتيب واستعداد وتجهيز الغرفه سابقا لحالات الطوارئ . "," I arrived at the emergency delivery room, but it was unprepared. The delivery equipment wasn't ready, and the medical staff wasn't prepared to receive the newborn. There was no anesthesia, and Dr. Sarah performed an incision without it, even though the baby's head was already descended. A surgical procedure was performed for no apparent reason. The delivery became difficult due to their lack of preparation and their absence from the delivery room to monitor the situation. This resulted in a large new incision on top of the previous one, completely unnecessary since the baby was small and easily delivered, as Dr. Marwa had informed me. She cut the umbilical cord, leaving the placenta inside, and didn't wait for it to be delivered, even though I had previously agreed with Dr. Marwa that the cord would remain attached for a while and not be cut quickly. She didn't allow me to see my baby during the delivery or have any physical contact with her. When the nurses and the doctor arrived, I was told to wait. What kind of logic is this? Should I wait until the staff is ready? There was no organization, no preparation, and the room wasn't properly equipped for emergencies. ."," ","Patient"," ",{"$nulls":3},1610,30285441,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2023-09-13T18:51:00","امال القحطاني","72 Hours",{"$nulls":13},1630,30094572,"مراجع","التنويم","الطبي","قسم التخدير","2023-09-19T12:17:00","امال القحطاني","More than 72 Hours"]
[null,10,1594,30278347,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-09-10T17:37:00","امال القحطاني","More than 72 Hours"," 2023/09/11"," 03:43 pm"," امال القحطاني","2023-09-11","20:07:00"," 2023/09/12"," 07:49","امال القحطاني","2023-09-13","10:27:00","امال القحطاني",1.5972222222262644," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-10-04","18:48:00",21.347916666665697,"2023-10-04","18:48:00"," امال القحطاني",21.347916666665697," ",null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination"," خلال اجراء أشعة الصبغة لزوجتي انسحب دكتور الأشعة (أنس) فجأة بعد خلاف مع الدكتورة هند في أمر متعلق بخطوات الأشعة. مما استدعى التواصل مع دكتور آخر لإعادة الفحص ( الدكتور عادل أو عدنان من قسم الأشعة). ","During my wife's contrast-enhanced X-ray, the radiologist (Anas) suddenly withdrew after a disagreement with Dr. Hind regarding the procedure. This necessitated contacting another doctor to repeat the examination (Dr. Adel or Dr. Adnan from the radiology department)."," ","Patient"," ",{"$nulls":3},1619,30288767,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-09-14T10:07:00","امال القحطاني","24 Hours"]
[null,11,1595,30120834,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2023-09-11T12:13:00","امال القحطاني","More than 72 Hours"," 2023/09/11"," 07:36 pm"," امال القحطاني","2023-09-11","19:46:00"," 2023/09/12"," 07:50","امال القحطاني","2023-09-13","10:39:00","امال القحطاني",1.6201388888875954," 2023/10/03"," 07:27 pm"," امال القحطاني"," 0:00:00","2023-09-03","20:46:00"," امال القحطاني"," 0:00:00"," "," "," "," ",{"$f":"(AG13+AF13)-(U13+T13)","v":{"$error":"#VALUE!"}},"2024-06-13","17:46:00"," ابرار الشمري",274.29652777777665," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"NA","Dr. Sarah Hamed","Relationship complaints ","6. Humanness / Caring","6.1.Emotional \nSupport","6.1.1.Inadequate emotional support"," لدى والدتي موعد وتم دخولها للغرفه وهي كبيره بالسن ولا يمكنها التحرك الا بمساعده ولم تتلقى اي مساعدة من الممرضة في قسم الاشعة لصعود السرير والنزول منه لانه لم يكن هناك ممرضه اثناء الاجراء كما يتوجب لحين انتهاءه حيث واجهت الصعوبه بعمل ذلك بمفردها واطالب بالتوضيح فيما حصل .  \n"," My mother had an appointment and was admitted to the room. She is elderly and cannot move without assistance. She did not receive any help from the nurse in the radiology department to get on and off the bed because there was no nurse present during the procedure as required until it was completed. She faced difficulty doing this on her own, and I demand an explanation of what happened."," ","Patient"," ",{"$nulls":3},1626,30281963,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-09-14T12:51:00","امال القحطاني","24 Hours"]
[null,12,1596,0,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-09-11T20:07:00","امال القحطاني","24 Hours"," 2023/09/12"," 10:22 am"," امال القحطاني","2023-09-12","10:22:00"," "," "," ","2023-09-12","10:44:00","امال القحطاني",0.01527777778392192," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-12","20:17:00",0.39791666666133096,"2023-09-12","20:17:00"," امال القحطاني",0.39791666666133096," ",null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.2.Miscalculation"," تم ابلاغي من قبل موظف الاستقبال بان التامين الخاص لي لا يشمله المستشفى وقمت بطلب التاكد منه ورفض وبعد الاصرار قام بالتاكد وابلغني بعدم وجود تامين لدي وابلغني بالدفع كاش ولاني في عجله من امري دفعت وتم التواصل مع قسم التامين لديكم بعد الزياره وابلغني بان التامين يشمل ولا يوجد اي مشكله عكس ماتم اخباري به من قبل الموظف في الاستقبال . "," I was informed by the receptionist that my private insurance does not cover the hospital. I asked him to confirm, but he refused. After insistence, he checked and informed me that I do not have insurance. He told me to pay in cash, and because I was in a hurry, I paid. After the visit, I contacted your insurance department, and they informed me that the insurance does cover it and there is no problem, contrary to what the receptionist told me."," ","Patient"," ",{"$nulls":3},1632,30286958,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-09-19T13:15:00","امال القحطاني","24 Hours"]
[null,13,1602,30090261,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-09-11T19:46:00","امال القحطاني","24 Hours"," 2023/09/13"," 12:07 pm"," امال القحطاني","2023-09-13","12:07:00"," "," "," ","2023-09-13","12:07:00","امال القحطاني",0," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-13","13:14:00",0.04652777777664596,"2023-09-13","13:14:00"," امال القحطاني",0.04652777777664596," ",null,"Relationship complaints ","5. Communication","5.2.Incorrect \nInformation","5.2.2.Communication of wrong information"," تم حضوري للعياده لدى الطبيب لقراءة التحاليل وتم رفض ادخالي الابعد دفع الكشفيه علما ان الزياره للمراجعه "," I went to the doctor's clinic to have my test results read, but I was refused admission until I paid the consultation fee, even though the visit was for a follow-up appointment."," ","Patient"," ",{"$nulls":3},1638,30147651,"وزارة الصحة","التنويم","الطبي","قسم عمليات الولادة","2023-09-19T17:56:00","ابرار الشمري","More than 72 Hours"]
[null,14,1603,30284515,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-09-12T10:22:00","امال القحطاني","24 Hours"," 2023/09/13"," 12:15 pm"," امال القحطاني","2023-09-13","12:15:00"," "," "," ","2023-09-13","12:15:00","امال القحطاني",0," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-13","12:51:00",0.02500000000145519,"2023-09-13","12:51:00"," امال القحطاني",0.02500000000145519," ",null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.1.Prescribing errors","  واريد اعادة صرف الادويه من قبل الطبيب لرفض صرفها لي بالصيدليات الخارجيه واكملت اسبوع من بعد اجراء العمليه وانا باانتظار التواصل من قبل الطبيب ولا يتم التواصل حتى الان"," I need my medication refilled by my doctor because they refused to dispense it to me at outside pharmacies. It's been a week since my surgery and I'm still waiting to hear from my doctor, but I haven't received any communication yet."," ","Patient"," ",{"$nulls":3},1643,30220367,"وزارة الصحة","التنويم","الإداري","قسم الخدمة الإجتماعية","2023-09-20T13:11:00","ابرار الشمري","More than 72 Hours"]
[null,15,1605,30165874,"مراجع","العيادات الخارجية","الطبي","عيادات الصدرية","2023-09-12T20:49:00","امال القحطاني","More than 72 Hours"," 2023/09/13"," 06:02 pm"," امال القحطاني","2023-09-13","21:16:00"," "," "," ","2023-09-17","13:39:00","امال القحطاني",3.6826388888875954," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-19","13:47:00",2.0055555555591127,"2023-09-19","13:47:00"," امال القحطاني",2.0055555555591127,8825,"Dr. YOUSEF A M ELNEMRAWI","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.3.Rough treatment"," سلوك سيئ من الدكتور"," Bad behavior from the doctor"," ","Patient"," ",{"$nulls":3},1644,1774293,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-09-20T18:59:00","ابرار الشمري","More than 72 Hours"]
[null,16,1607,30080193,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-09-13T12:07:00","امال القحطاني","24 Hours"," 2023/09/13"," 06:51 pm"," امال القحطاني","2023-09-13","18:51:00"," "," "," ","2023-09-13","18:51:00","امال القحطاني",0," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"},"2023-09-14","09:37:00"," امال القحطاني",0.6152777777751908," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," ",null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues"," رفض اعطاء تقارير طبيه ","Refusal to provide medical reports"," ","Patient"," ",{"$nulls":3},1653,20140137,"وزارة الصحة","التنويم","الطبي","قسم التخدير","2023-09-24T17:32:00","امال القحطاني","More than 72 Hours"]
[null,17,1608,30080193,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-09-13T12:15:00","امال القحطاني","24 Hours"," 2023/09/13"," 06:51 pm"," امال القحطاني","2023-09-13","18:51:00"," "," "," ","2023-09-13","18:51:00","امال القحطاني",0," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-13","19:09:00",0.012500000004365575,"2023-09-13","19:09:00"," امال القحطاني",0.012500000004365575," 960","Dr. MOHAMMED ALATTAS","Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues"," رفض اعطاء تقارير طبيه ","Refusal to provide medical reports"," ","Patient"," ",{"$nulls":3},1656,30171416,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-09-25T09:24:00","ابرار الشمري","24 Hours",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,18,1609,30047320,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم المالية","2023-09-13T21:16:00","امال القحطاني","More than 72 Hours"," 2023/09/13"," 07:33 pm"," امال القحطاني","2023-09-13","19:33:00"," "," "," ","2023-09-13","20:00:00","امال القحطاني",0.018750000002910383," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-19","13:48:00",5.741666666661331,"2023-09-19","13:48:00"," امال القحطاني",5.741666666661331," ",null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues"," يوجد مطالبة مالية لدى مستشفى الحمادي ولم يتم تسليم المبلغ المتبقي من اجراء عملية"," There is a financial claim against Al Hammadi Hospital, and the remaining amount for the operation has not been paid."," ","Patient"," ",{"$nulls":3},1657,30288078,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-09-26T14:35:00","ابرار الشمري","24 Hours",null,null,"امال القحطاني",6,{"$f":"BV20/BV23","v":{"v":0.8571428571428571,"d":"86%"}},2,1,1,2,{"$f":"BX20+BY20+BZ20+CA20","v":6},{"$nulls":3},"امال القحطاني",9,{"$f":"CG20/CG23","v":1}," "," "," "," 9",9,{"$nulls":3},"امال القحطاني",3,{"$f":"CR20/CR23","v":1}," "," "," "," 3",3]
[null,19,1610,30285441,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2023-09-13T18:51:00","امال القحطاني","72 Hours","2023-09-14"," 10:07 am"," امال القحطاني","2023-09-14","10:07:00"," "," "," ","2023-09-14","18:32:00","امال القحطاني",0.3506944444452529," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-16","19:53:00",2.056250000001455,"2023-09-16","19:53:00"," امال القحطاني",2.056250000001455," ",null,"Clinical complaints","1. Quality","1.4.Treatment","1.4.1.Treatment plan issues"," تم تشخيصي من قبل اطباء الطوارئ بجدري القرده ولم يتم اعطائي اجازه علما ان حالتي تستلزم ذلك  . "," I was diagnosed by emergency room doctors with monkeypox and was not given leave even though my condition requires it."," ","Patient"," ",{"$nulls":3},1658,30024538,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-09-28T12:18:00","امال القحطاني","24 Hours",null,null,"ابرار الشمري",1,{"$f":"BV21/BV23","v":{"v":0.14285714285714285,"d":"14%"}},1," "," "," ",{"$f":"BX21","v":1},{"$nulls":3},"ابرار الشمري"," ",{"$error":"#DIV/0!"}," "," "," "," ",0,{"$nulls":3},"ابرار الشمري"," ",{"$error":"#DIV/0!"}," "," "," "," ",0]
[null,20,1612,30061586,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-09-13T18:51:00","امال القحطاني","More than 72 Hours"," 2023/09/14"," 12:51 pm"," امال القحطاني","2023-09-14","12:51:00"," "," "," ","2023-09-14","18:30:00","امال القحطاني",0.2354166666700621," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"}," ",null,"Management complaints","3. Institutional issues","3.1.Administrative\nPolicies and\nProcedures","3.1.4.Required Service not obtained"," طلب خدمات على التأمين من قبل الطبيب دون الشرح للمريض"," The doctor requested services covered by the insurance without explaining them to the patient."," ","Patient"," ",{"$nulls":3},1659,1829063,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-09-28T13:15:00","ابرار الشمري","24 Hours",{"$nulls":14}," ",{"$error":"#DIV/0!"}," "," "," "," ",0,{"$nulls":4}," ",{"$error":"#DIV/0!"}," "," "," "," ",0]
[null,21,1618,30276026,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-09-13T19:33:00","امال القحطاني","More than 72 Hours"," 2023/09/16"," 07:45 pm"," امال القحطاني","2023-09-17","11:08:00"," 2023/09/18"," 08:02am"," امال القحطاني","2023-09-18","20:04:00","امال القحطاني",1.3722222222204437," 2023/09/16"," 07:34 pm"," امال القحطاني"," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-18","11:38:00",{"$f":"(AP23+AO23)-(U23-T23)","v":90373.64861111112},"2023-09-18","11:38:00"," امال القحطاني",-0.351388888884685," ",null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues"," تم ابلاغ المريض قبل العملية بساعتين ان الموافقة على العملية جزئية ليست كامله مما اثر على جاهزية المريض لعمل العملية مع العلم كان الامر بحاجه الى متابعه فقط مع شركة التأمين لتتم الموافقه الكاملة "," The patient was informed two hours before the operation that approval was partial, not complete, which affected the patient's readiness for the procedure, even though the matter only required follow-up with the insurance company to obtain full approval."," ","Patient"," ",{"$nulls":3},1660,1815211,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-09-28T14:20:00","ابرار الشمري","48 Hours",null,null,"Total",{"$f":"BV20+BV21","v":7},{"$f":"BW20+BW21","v":{"v":1,"d":"100%"}},{"$f":"BX20+BX21","v":3},{"$f":"BY20","v":1},{"$f":"BZ20","v":1},{"$f":"CA20","v":2},{"$f":"CB20+CB21","v":7},{"$nulls":3},"Total",{"$f":"CG20","v":9},{"$f":"CH20","v":{"v":1,"d":"100%"}},0,0,0,{"$f":"CL20","v":" 9"},{"$f":"CM20/CG23","v":{"v":1,"d":"100%"}},{"$nulls":3},"Total",{"$f":"CR20","v":3},{"$f":"CS20","v":{"v":1,"d":"100%"}},0,0,0,0,3]
[null,22,1619,30288767,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-09-14T10:07:00","امال القحطاني","24 Hours"," 2023/09/17"," 09:59 am"," امال القحطاني","2023-09-17","09:59:00"," "," "," ","2023-09-17","09:59:00","امال القحطاني",0," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-17","10:11:00",{"$f":"(AP24+AO24)-(U24+T24)","v":8.333333331393078E-3},"2023-09-17","10:11:00"," امال القحطاني",8.333333331393078E-3," ",null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up"," لم يتم الرد على التامين حتى الان علما انه تم طلب معلومات اضافيه لقبول الطلب ولم يتم التجاوب الى الان من قبل الطبيب المعالج  "," The insurance company has not yet responded, despite requesting additional information for processing the application. The treating physician has not yet replied."," ","Patient"," ",{"$nulls":3},1661,30245665,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2023-09-28T14:56:00","امال القحطاني","72 Hours"]
[null,23,1626,30281963,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-09-14T12:51:00","امال القحطاني","24 Hours"," 2023/09/19"," 12:17 pm"," امال القحطاني","2023-09-19","12:17:00"," "," "," ","2023-09-19","12:17:00","امال القحطاني",0," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-19","17:36:00",0.2215277777722804,"2023-09-19","17:36:00"," امال القحطاني",0.2215277777722804,13592,"Dr. MUHAMMAD ALAMIN","Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.8.Medication shortages"," تم افادتي بوجود ابر مونجاروا  وتم ابلاغي من قبل  الطبيب بوجود الابر المطلوبه وبعد عمل التحاليل والرجوع له يتم افادتي بعدم توفرها ."," I was informed that Mongarwa injections were available, and the doctor told me that the required injections were available. After conducting tests and returning to him, I was informed that they were not available."," ","Patient"," ",{"$nulls":3},1663,20284748,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2023-09-28T20:21:00","ابرار الشمري","24 Hours",null,null,"CCHI",7,{"$f":"BV25/B58","v":{"v":0.16279069767441862,"d":"16.28%"}}]
[3,24,1627,20140137,"ذوي المراجع","التنويم","الطبي","قسم التخدير","2023-09-17T11:08:00","امال القحطاني","More than 72 Hours"," 2023/09/19","12:54:00"," امال القحطاني","2023-09-19","13:15:00"," "," "," ","2023-09-20","14:11:00","امال القحطاني",1.038888888884685," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-21","16:03:00",1.077777777776646,"2023-09-21","16:03:00"," ابرار الشمري",1.077777777776646," ",null,"Management complaints","3. Institutional issues","3.1.Administrative\nPolicies and\nProcedures","1.3.1.Substandard clinical/nursing care"," قمت باجراء عمليه وفي وقت التخدير دخل علي الدكتور وقام بادخال ابره التخدير اكثر من 7 مرات وبعدها تم استدعاء دكتور ثاني ومن اول مره تبنجت وبعد العمليه حتى الان اعاني من الم شدييييد مكان الابر وتنميل في نفس المكان واليد والارجل ","I had surgery, and while I was under anesthesia, the doctor came in and injected the anesthetic needle more than 7 times. After that, another doctor was called in. I was anesthetized the first time, and even now, after the surgery, I am suffering from severe pain at the injection site and numbness in the same area, as well as in my hand and legs."," ","Patient"," ",{"$nulls":3},1664,30291103,"وزارة الصحة","التنويم","الطبي","تنويم الأطفال","2023-09-28T20:27:00","امال القحطاني","More than 72 Hours",{"$nulls":13},"Patient",9,{"$f":"CG26/B58","v":{"v":0.20930232558139536,"d":"20.93%"}},{"$nulls":8},"Patient Relatives",3,{"$f":"CR26/B58","v":{"v":0.06976744186046512,"d":"6.98%"}}]
[null,25,1628,0,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الإدارة","2023-09-17T09:59:00","امال القحطاني","48 Hours"," 2023/09/19"," 01:56 pm"," امال القحطاني","2023-09-19","21:51:00"," 2023/09/27"," 03:49am"," امال القحطاني","2023-09-27","15:49:00","امال القحطاني",7.74861111111386," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-10-03","19:25:00",6.150000000001455,"2023-10-03","19:25:00"," امال القحطاني",6.150000000001455," ",null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.2.Poor provider-patient communication","اكثر من 4 اشهر يتم التواصل مع علاقات المرضى ولا يوجد تجاوب او رد "," For over 4 months, we have been contacting patient relations and there has been no response or reply."," ","Patient"," ",{"$nulls":14},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,26,1630,30094572,"مراجع","التنويم","الطبي","قسم التخدير","2023-09-19T12:17:00","امال القحطاني","More than 72 Hours"," 2023/09/19"," 05:56 pm"," امال القحطاني","2023-09-19","17:56:00"," "," "," ","2023-09-19","20:27:00","امال القحطاني",0.10486111111094942," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-12-06","15:11:00",77.78055555556057,"2023-12-06","15:11:00"," ابرار الشمري",77.78055555556057," ",null,"Relationship complaints ","5. Communication","5.1.Patient-staff \ncommunication","5.1.1.Miscommunication with Patient","لم يتم التأكد من صحة اسم المريض "," The patient's name has not been confirmed."," ","Patient"," ",{"$nulls":14},3,1,1,2,{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,27,1632,30286958,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-09-19T13:15:00","امال القحطاني","24 Hours"," 2023/09/20","13:11:00"," امال القحطاني","2023-09-20","13:11:00"," "," "," ","2023-09-20","13:11:00","امال القحطاني",0," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-20","13:26:00",0.010416666664241347,"2023-09-20","13:26:00"," امال القحطاني",0.010416666664241347," ",null,"Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment"," لم يتم اضافة التطعيمات للطفله ."," The child has not received any vaccinations."," ","Patient"," ",{"$nulls":14},{"$f":"BU28/BV25","v":{"v":0.42857142857142855,"d":"43%"}},{"$f":"BV28/BV25","v":{"v":0.14285714285714285,"d":"14%"}},{"$f":"BW28/BV25","v":{"v":0.14285714285714285,"d":"14%"}},{"$f":"BX28/BV25","v":{"v":0.2857142857142857,"d":"29%"}},{"$nulls":7},0,0,0,9,{"$nulls":7},0,0,0,3]
[null,28,1637,1457274,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-09-19T21:51:00","ابرار الشمري","24 Hours"," 2023/09/20"," 06:59 pm"," ابرار الشمري","2023-09-20","18:59:00"," "," "," ","2023-09-20","19:09:00","ابرار الشمري",0.006944444445252884," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-20","20:49:00",0.06944444443797693,"2023-09-20","20:49:00"," ابرار الشمري",0.06944444443797693," ",null,"Management complaints","4. Accessibility","4.4.Referrals","4.4.1.Patient referral refusal","تم رفع طلب موافقة من المستشفى الي التامين وتمت الموافقة برقم 61949101 وطلبت التحويل لصرف الجهاز من صيدلية خارجية ورفض المستشفى رفع الطلب لتحويل بحجة مشكلة تقنية "," A request for approval was submitted from the hospital to the insurance company and was approved under number 61949101. The hospital then requested a transfer to obtain the device from an external pharmacy, but refused to process the transfer request, citing a technical issue."," ","Patient"," ",{"$nulls":25},{"$error":"#DIV/0!"},{"$error":"#DIV/0!"},{"$error":"#DIV/0!"},{"$f":"CI29/CG26","v":{"v":1,"d":"100%"}},{"$nulls":7},{"$error":"#DIV/0!"},{"$error":"#DIV/0!"},{"$error":"#DIV/0!"},{"$f":"CT29/CR26","v":{"v":1,"d":"100%"}}]
[null,29,1638,30147651,"وزارة الصحة","التنويم","الطبي","قسم عمليات الولادة","2023-09-19T17:56:00","ابرار الشمري","More than 72 Hours"," 2023/09/20"," 07:09 pm"," ابرار الشمري","2023-09-20","19:09:00"," "," "," ","2023-09-20","21:11:00","ابرار الشمري",0.08472222222189885," 2023/09/21"," 04:07 pm"," ابرار الشمري"," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-30","18:55:00",9.905555555553292,"2023-09-30","18:55:00"," ابرار الشمري",9.905555555553292," ",null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care"," تم حضوري لموعد الولادة وفي غرفة الولادة تمت المحاولة 7 مرات لاعطائي ابرة الظهر من قبل الدكتوره دون فائدة وبعد حضور دكتور اخر من اول محاوله نجح. "," I attended my delivery appointment, and in the delivery room, the doctor tried 7 times to give me an epidural without success. After another doctor came, he succeeded on the first attempt."," ","Patient"," ",{"$nulls":14},"In-Patient"," ",{"$error":"#DIV/0!"}]
[null,30,1643,30220367,"وزارة الصحة","التنويم","الإداري","قسم الخدمة الإجتماعية","2023-09-20T13:11:00","ابرار الشمري","More than 72 Hours"," 2023/09/24"," 05:22 pm"," ابرار الشمري","2023-09-24","17:22:00"," "," "," ","2023-09-24","18:34:00","ابرار الشمري",0.049999999995634425," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-28","14:06:00",3.813888888893416,"2023-09-28","14:06:00","ابرار الشمري",3.813888888893416," ",null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination"," تم نقل المريضه الى العنايه وتم اخراج المرافق من الغرفه بدون سابق انذار بسياسة عدم المرافقه علماً ان المرافقه من خارج الرياض . "," The patient was transferred to intensive care and the companion was removed from the room without prior notice, in accordance with the policy of no companions, noting that the companion was from outside Riyadh."," ","Patient"," ",{"$nulls":14},"Out-Patient",7,{"$f":"BV32/BV34","v":{"v":1,"d":"100%"}},{"$nulls":8},"In-Patient",2,{"$f":"CG32/CG35","v":{"v":0.2222222222222222,"d":"22%"}}]
[null,31,1644,1774293,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-09-20T18:59:00","ابرار الشمري","More than 72 Hours"," 2023/09/24"," 05:32 pm"," ابرار الشمري","2023-09-24","17:32:00"," "," "," ","2023-09-24","18:37:00","ابرار الشمري",0.04513888888322981," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-28","13:57:00",3.805555555562023,"2023-09-18","13:57:00","ابرار الشمري",-6.194444444437977," ",null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.3.Calculate Additional amount"," تمت افادة المريض بحتساب تكاليف العملية  القيصرية على التامين ولاكن مازال الموضوع معلق مابين المستشفى وشركة التامين وتم طلب توقيع سند امر "," The patient was informed that the costs of the cesarean section would be covered by insurance, but the matter is still pending between the hospital and the insurance company, and a promissory note has been requested."," ","Patient"," ",{"$nulls":14},"ER"," ",{"$error":"#DIV/0!"},{"$nulls":8},"Out-Patient",7,{"$f":"CG33/CG35","v":{"v":0.7777777777777778,"d":"78%"}},{"$nulls":8},"In-Patient",1,{"$f":"CR33/CR36","v":{"v":0.3333333333333333,"d":"33%"}}]
[null,32,1648,30182548,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-09-20T19:09:00","امال القحطاني","24 Hours"," 2023/09/25"," 09:24 am","امال القحطاني","2023-09-25","09:24:00"," "," "," ","2023-09-25","09:34:00","امال القحطاني",6.9444444379769266E-3," 2023/09/25"," 09:49 am","امال القحطاني"," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-25","18:41:00",0.3798611111124046,"2023-09-25","18:41:00"," امال القحطاني",0.3798611111124046," ",null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","مطالبة باستعادة مبلغ مالي بسبب رفع طلبات ليس لها داعلي لجهة التأمين مما تسبب في استفاذ الطاقة التأمينية "," A claim for financial compensation due to the submission of unwarranted claims to the insurance company, which resulted in the depletion of the insurance company's capacity."," ","Patient"," ",{"$nulls":14},"Total",7,{"$f":"BW32","v":{"v":1,"d":"100%"}},{"$nulls":19},"Out-Patient",2,{"$f":"CR34/CR36","v":{"v":0.6666666666666666,"d":"67%"}}]
[4,33,1651,504447617,"ذوي المراجع","العيادات الخارجية","الخدمات المساندة","قسم النظافة","2023-09-24T17:22:00","امال القحطاني","More than 72 Hours"," 2023/09/26"," 02:28 pm"," امال القحطاني","2023-09-26","14:35:00"," 2023/09/26"," 02:36pm"," امال القحطاني","2023-09-26","14:36:00","امال القحطاني",6.9444443943211809E-4,{"$nulls":3}," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-30","15:18:00",4.029166666667152,"2023-09-30","15:18:00"," امال القحطاني",4.029166666667152," ",null,"Relationship complaints ","6. Humanness / Caring","6.3.Confidentiality","6.3.2.Breach of patient privacy"," اثناء اجراء فحوصات تخطيط القلب دخول العامل سيد الاسلام الى الغرفة وتخطي الستارة ثم التوقف والمشاهدة"," During the electrocardiogram (ECG) examination, the worker, Sayed Al-Islam, entered the room, stepped over the curtain, then stopped and watched."," ","Patient"," ",{"$nulls":14},"Medical",1,{"$f":"BV35/BV34","v":{"v":0.14285714285714285,"d":"14%"}},{"$nulls":8},"Total",{"$f":"CG32+CG33","v":9},{"$f":"CH32+CH33","v":{"v":1,"d":"100%"}},{"$nulls":8},"ER"," ",{"$error":"#DIV/0!"}]
[null,34,1653,20140137,"وزارة الصحة","التنويم","الطبي","قسم التخدير","2023-09-24T17:32:00","امال القحطاني","More than 72 Hours"," 2023/09/28"," 12:18 pm"," امال القحطاني","2023-09-26","12:18:00"," "," "," ","2023-09-28","12:18:00","امال القحطاني",2," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-10-01","16:09:00",3.1604166666729725,"2023-10-01","16:09:00","ابرار الشمري",3.1604166666729725," ",null,"Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment"," تم وضع ابرة التخديرمن قبل المريض لعدة مرات مايقارب 9 محاولات ويتم ابلاغي من قبله بعدم نجاح ذلك لوجود شد بالظهر بعد الالم الشديد الذي تسبب لي فيه  تم استدعاء طبيب اخر وقام بعمل ذلك من محاوله واحده وتم التخدير ولكن لازلت الى الان اشعر باالام مكان الابر السابقه . "," The anesthetic needle was inserted by the patient several times, approximately 9 attempts, and he informed me that it was unsuccessful due to a strain in my back after the severe pain it caused me. Another doctor was called in and did it in one attempt, and the anesthesia was administered, but I still feel pain in the previous injection sites."," ","Patient"," ",{"$nulls":14},"Admin",6,{"$f":"BV36/BV34","v":{"v":0.8571428571428571,"d":"86%"}},{"$nulls":8},"Medical",7,{"$f":"CG36/CG39","v":{"v":0.7777777777777778,"d":"78%"}},{"$nulls":8},"Total",{"$f":"CR33+CR34","v":3},{"$f":"CS33+CS34","v":{"v":1,"d":"100%"}}]
[null,35,1656,30171416,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-09-25T09:24:00","ابرار الشمري","24 Hours"," 2023/09/28"," 02:20 pm"," ابرار الشمري","2023-09-28","14:20:00"," "," "," ","2023-09-28","14:20:00","امال القحطاني",0," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-28","14:45:00",0.01736111111677019,"2023-09-28","14:45:00"," ابرار الشمري",0.01736111111677019," ",null,"Clinical complaints","2. Safety","2.1.Medication &\nVaccination","2.1.8.Medication shortages"," الادوية غير متوفره لدى المستشفى"," The medications are not available at the hospital."," ","Patient"," ",{"$nulls":14},"Total",{"$f":"BV35+BV36","v":7},{"$f":"BW35+BW36","v":{"v":1,"d":"100%"}},{"$nulls":8},"ADMIN",2,{"$f":"CG37/CG39","v":{"v":0.2222222222222222,"d":"22%"}},{"$nulls":8},"Admin",1,{"$f":"CR37/CR40","v":{"v":0.3333333333333333,"d":"33%"}}]
[null,36,1657,30288078,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-09-26T14:35:00","ابرار الشمري","24 Hours"," 2023/09/28"," 02:56 pm"," ابرار الشمري","2023-09-28","14:56:00"," "," "," ","2023-09-28","15:32:00","امال القحطاني",0.02500000000145519," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-28","19:22:00",0.15972222221898846,"2023-09-28","19:22:00"," امال القحطاني",0.15972222221898846," ",null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.2.Miscalculation"," تم افادتي بالدفع والموعد كان اول مراجعه للمريضه  علما ان المريضه محوله من قبل وزارة الصحه "," I was informed about the payment and the appointment; it was the patient's first follow-up appointment, noting that the patient was referred by the Ministry of Health."," ","Patient"," ",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":14}," ",{"$nulls":9},"MEDICAL",1,{"$f":"CR38/CR40","v":{"v":0.3333333333333333,"d":"33%"}}]
[null,37,1658,30024538,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-09-28T12:18:00","امال القحطاني","24 Hours"," 2023/09/28"," 03:32 pm"," امال القحطاني","2023-09-28","15:32:00"," "," "," ","2023-09-28","15:32:00","امال القحطاني",0," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-28","15:35:00",2.0833333328482695E-3,"2023-09-28","15:35:00"," امال القحطاني",2.0833333328482695E-3," ",null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues"," لم يتم ارسال التقارير "," The reports were not sent"," ","Patient"," ",{"$nulls":4},"امال القحطاني",16,{"$f":"BL39/BL41","v":{"v":0.6666666666666666,"d":"67%"}},11," ",2,3,{"$f":"BN39+BP39+BQ39","v":16},{"$nulls":13},"Total",{"$f":"CG36+CG37","v":9},{"$f":"CH36+CH37","v":{"v":1,"d":"100%"}},{"$nulls":8},"Support Services ",1,{"$f":"CR39/CR40","v":{"v":0.3333333333333333,"d":"33%"}}]
[null,38,1659,1829063,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-09-28T13:15:00","ابرار الشمري","24 Hours"," 2023/09/28"," 08:21 pm"," ابرار الشمري","2023-09-28","20:21:00"," "," "," ","2023-09-28","20:27:00","ابرار الشمري",4.166666665696539E-3," "," "," "," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-28","20:41:00",0.00972222222480923,"2023-09-28","20:41:00"," ابرار الشمري",0.00972222222480923," ",null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues"," تاخير في رفع اجازة مرضيه عن طريق المنصة وعدم التجاوب عن طريق الاتصال"," Delay in submitting sick leave requests through the platform and lack of response via phone."," ","Patient"," ",{"$nulls":4},"ابرار الشمري",8,{"$f":"BL40/BL41","v":{"v":0.3333333333333333,"d":"33%"}},4,1," ",3,{"$f":"BN40+BO40+BQ40","v":8},{"$nulls":24},"Total",{"$f":"CR37+CR38+CR39","v":3},{"$f":"CS37+CS38+CS39","v":{"v":1,"d":"100%"}}]
[null,39,1660,1815211,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-09-28T14:20:00","ابرار الشمري","48 Hours"," 2023/09/28"," 08:27 pm"," ابرار الشمري","2023-09-28","20:27:00"," "," "," ","2023-09-28","20:38:00","ابرار الشمري",0.00763888889196096,"2023-09-30","14:28:00","ابرار الشمري"," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-09-30","14:28:00",1.7430555555547471,"2023-09-30","14:28:00"," ابرار الشمري",1.7430555555547471," ",null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues"," تعديل الاجازة ( الابوه ) من تاريخ 23 - 25  الى 25 وحتى 27 "," Paternity leave extended from 23-25 ​​to 25-27"," ","Patient"," ",{"$nulls":4},"Total",{"$f":"BL39+BL40","v":24},{"$f":"BM39+BM40","v":{"v":1,"d":"100%"}},{"$f":"BN39+BN40","v":15},{"$f":"BO40","v":1},{"$f":"BP39","v":2},{"$f":"BQ39+BQ40","v":6},{"$f":"BR39+BR40","v":24}]
[null,40,1661,30245665,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2023-09-28T14:56:00","امال القحطاني","72 Hours"," 2023/09/30"," 12:31 pm"," امال القحطاني","2023-09-30","12:31:00"," "," "," ","2023-09-30","14:22:00","ابرار الشمري",0.07708333333721384," 2023/10/01"," 02:46 pm","ابرار الشمري"," 0:00:00"," "," "," "," 0:00:00"," "," "," "," ",{"$error":"#VALUE!"}," "," "," ",{"$error":"#VALUE!"},"2023-10-02","20:02:00",2.2361111111094942,"2023-10-02","20:02:00"," ابرار الشمري",2.2361111111094942," ",null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.2.Miscalculation","مشاكل في موافقات التأمين"," Problems with insurance approvals"," ","Patient"," "]
[null,41,1662,30291232,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-09-28T15:32:00","امال القحطاني","48 Hours","2023-09-30","12:36:00","امال القحطاني","2023-09-30","12:36:00",{"$nulls":3},"2023-09-30","13:01:00","امال القحطاني",0.01736111110949423,{"$nulls":3}," 0:00:01",{"$nulls":3}," 0:00:01",{"$nulls":4},-45199.54236111111,{"$nulls":3},-45199.54236111111,"2023-10-01","14:07:00",1.0458333333299379,"2023-10-01","14:07:00"," امال القحطاني",1.0458333333299379,null,null,"Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","م رفض استقبالي وابلاغي بعدم اعتماد تاميني لدى المستشفى","They refused to admit me and informed me that my insurance was not accepted by the hospital.",null,"Patient"]
[null,42,1663,20284748,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2023-09-28T20:21:00","ابرار الشمري","24 Hours","2023-09-30","15:30:00","ابرار الشمري","2023-09-30","15:30:00",{"$nulls":3},"2023-09-30","15:30:00","امال القحطاني",0,{"$nulls":3}," 0:00:02",{"$nulls":3}," 0:00:02",{"$nulls":4},-45199.645833333336,{"$nulls":3},-45199.645833333336,"2023-09-30","15:41:00",0.007638888884685002,"2023-09-30","15:41:00"," امال القحطاني",0.007638888884685002,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تم ادخال اجازتي بتاريخ خطأ ولم يتم تعديلها الى الان ","My leave was entered with the wrong date and it hasn't been corrected yet.",null,"Patient",{"$nulls":5},"MOH",24,{"$f":"BL44/B58","v":{"v":0.5581395348837209,"d":"55.81%"}}]
[null,43,1664,30291103,"وزارة الصحة","التنويم","الطبي","تنويم الأطفال","2023-09-28T20:27:00","امال القحطاني","More than 72 Hours","2023-09-30","15:50:00","امال القحطاني","2023-09-30","15:50:00",{"$nulls":3},"2023-10-02","20:02:00","ابرار الشمري",2.1750000000029104,"2023-10-03","18:49:00","امال القحطاني"," 0:00:03",{"$nulls":3}," 0:00:03",{"$nulls":4},-45201.83472222222,{"$nulls":3},-45201.83472222222,"2024-06-12","15:24:00",253.80694444444816,"2024-06-12","15:24:00","ابرار الشمري",253.80694444444816,null,null,"Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis","تم ولاده المراجعه بحاله طارئه  وتم تغطية تكلفية الولاده من الوزراه  وامس االطبيبه افادتهم  سيتم كتابه خروج اليوم حالة الطفل مستقر وسليم و لكن باليوم التالي افادهم الطبيب انه سيتم اجراء تحاليل لا ن حجم راس الطفل غير طبيعي  ( تحاليل بقيمة 13 الف تم طلب دفعها كاش ) وغيرها والد الطفل يفيد انه تشخيص  تم الطبيب مختلف عن تشخيص الطبيبه بالامس ويرغب بالتحقيق في الامر  بشكل عاجل  ","The baby was delivered in an emergency situation, and the delivery costs were covered by the Ministry. Yesterday, the doctor informed them that the baby would be discharged today as his condition was stable and healthy. However, the following day, the doctor informed them that tests would be conducted because the baby's head size was abnormal (tests costing 13,000 [currency unspecified], which they were asked to pay in cash). The baby's father states that the doctor's diagnosis differs from the doctor's diagnosis yesterday and requests an urgent investigation into the matter.","Total Complaints","Patient"]
[{"$nulls":62},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[{"$nulls":62},15,1,2,6]
[{"$nulls":62},{"$f":"BK47/BL44","v":{"v":0.625,"d":"63%"}},{"$f":"BL47/BL44","v":{"v":0.041666666666666664,"d":"4%"}},{"$f":"BM47/BL44","v":{"v":0.08333333333333333,"d":"8%"}},{"$f":"BN47/BL44","v":{"v":0.25,"d":"25%"}}]
[]
["Week 1",4,null,"MOH",14,{"$f":"E50/E55","v":{"v":0.5,"d":"50.00%"}},null,null,"Medical","أطباء الطوارئ",1,{"$nulls":51},"In-Patient",5,{"$f":"BL50/BL53","v":{"v":0.20833333333333334,"d":"21%"}}]
["Week 2",19,null,"CCHI",5,{"$f":"E51/E55","v":{"v":0.17857142857142858,"d":"17.86%"}},{"$nulls":3},"تنويم الاطفال ",1,{"$nulls":8},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical","أطباء الطوارئ",1,2.05,{"$nulls":10},"Out-Patient",18,{"$f":"BL51/BL53","v":{"v":0.75,"d":"75%"}}]
["Week 3",9,null,"Patients",7,{"$f":"E52/E55","v":{"v":0.25,"d":"25.00%"}},{"$nulls":3},"عياددات الباطنية ",2,{"$nulls":8},"ابرار بندر الشمري",8,{"$f":"U52/U56","v":{"v":0.18604651162790697,"d":"18.60%"}},5,1,null,3,{"$f":"W52+X52+Y52+Z52","v":9},null,"ابرار بندر الشمري",2,{"$f":"AD52/AD54","v":{"v":0.125,"d":"13%"}},6,{"$f":"AF52/AF54","v":{"v":0.2222222222222222,"d":"22%"}},{"$f":"AD52+AF52","v":8},{"$nulls":5},{"$f":"AO52+AP52+AQ52+AQ53+AP53+AO53+AO54+AP54+AQ54","v":0},{"$nulls":3},"ابرار بندر الشمري",{"$nulls":5},"تنويم الاطفال ",1,253.8," "," "," "," "," "," "," ",{"$nulls":3},"ER",1,{"$f":"BL52/BL53","v":{"v":0.041666666666666664,"d":"4%"}}]
["Week 4",11,null,"Patient’s relatives",2,{"$f":"E53/E55","v":{"v":0.07142857142857142,"d":"7.14%"}},{"$nulls":3},"عيادات الصدرية",1,{"$nulls":8},"Percentage",null,null,{"$f":"W52/U52","v":{"v":0.625,"d":"62.50%"}},{"$f":"X52/U52","v":{"v":0.125,"d":"12.50%"}},{"$f":"Y52/U52","v":{"v":0,"d":"0.00%"}},{"$f":"Z52/U52","v":{"v":0.375,"d":"37.50%"}},null,null,"امال ماهل القحطاني",14,{"$f":"AD53/AD54","v":{"v":0.875,"d":"88%"}},21,{"$f":"AF53/AF54","v":{"v":0.7777777777777778,"d":"78%"}},{"$f":"AD53+AF53","v":35},{"$nulls":9},"امال ماهل القحطاني",{"$nulls":5},"عياددات الباطنية ",2,26.3075,23.27,0.0045," "," "," "," "," ",{"$nulls":3},"Total",{"$f":"BL50+BL51+BL52","v":24},{"$f":"BM50+BM51+BM52","v":{"v":1,"d":"100%"}}]
["Total",{"$f":"B50+B51+B52+B53","v":43},null,"insurance company",0,{"$f":"E54/E55","v":{"v":0,"d":"0.00%"}},{"$nulls":3},"عيادات جراحة العظام",2,{"$nulls":8},"امال ماهل القحطاني",35,{"$f":"U54/U56","v":{"v":0.813953488372093,"d":"81.40%"}},5,1,0,3,{"$f":"W54+X54+Y54+Z54","v":9},null,"Total",{"$f":"AD52+AD53","v":16},{"$f":"AE52+AE53","v":{"v":1,"d":"100%"}},{"$f":"AF52+AF53","v":27},{"$f":"AG52+AG53","v":{"v":1,"d":"100%"}},{"$f":"AD54+AF54","v":43},{"$nulls":9},"رهف علي العنزي",{"$nulls":5},"عيادات الصدرية",1,2," "," "," "," "," "," "," ",{"$nulls":3},"Medical",9,{"$f":"BL54/BL57","v":{"v":0.375,"d":"38%"}}]
[{"$nulls":3},"Total",{"$f":"E50+E51+E52+E53+E54","v":28},{"$f":"F50+F51+F52+F53+F54","v":{"v":1,"d":"100%"}},{"$nulls":3},"قسم الأشعة",2,{"$nulls":8},"Percentage",null,null,{"$f":"W54/U54","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"X54/U54","v":{"v":0.02857142857142857,"d":"2.86%"}},{"$f":"Y54/U54","v":{"v":0,"d":"0.00%"}},{"$f":"Z54/U54","v":{"v":0.08571428571428572,"d":"8.57%"}},{"$nulls":23},"عيادات جراحة العظام",2,0.015,0," "," "," "," "," "," ",{"$nulls":3},"Admin",12,{"$f":"BL55/BL57","v":{"v":0.5,"d":"50%"}}]
["1st Half"," 23",null,"In-Patient",8,{"$f":"E56/E59","v":{"v":0.18604651162790697,"d":"18.60%"}},{"$nulls":3},"قسم التخدير",3,{"$nulls":8},"Total",{"$f":"U52+U54","v":43},{"$f":"1","v":{"v":1,"d":"100.00%"}},{"$f":"W54+W52","v":10},{"$f":"X54+X52","v":2},{"$f":"Y54+Y52","v":0},{"$f":"Z54+Z52","v":6},{"$f":"AA77+AA54+AA52","v":18},{"$nulls":22},"قسم الأشعة",2,274.294,21.342," "," "," "," "," "," ",{"$nulls":3},"NURSING",3,{"$f":"BL56/BL57","v":{"v":0.125,"d":"13%"}}]
["2nd Half"," 20",null,"Out-Patient",34,{"$f":"E57/E59","v":{"v":0.7906976744186046,"d":"79.07%"}},{"$nulls":3},"قسم الصيدلية",3,{"$nulls":11},{"$f":"W56/U56","v":{"v":0.23255813953488372,"d":"23.26%"}},{"$f":"X56/U56","v":{"v":0.046511627906976744,"d":"4.65%"}},{"$f":"Y56/U56","v":{"v":0,"d":"0.00%"}},{"$f":"Z56/U56","v":{"v":0.13953488372093023,"d":"13.95%"}},{"$nulls":13},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":5},"قسم التخدير",3,1.06,77.76,3.146," "," "," "," "," ",{"$nulls":3},"Total",{"$f":"BL54+BL55+BL56","v":24},{"$f":"BM54+BM55+BM56","v":{"v":1,"d":"100%"}}]
["Total",43,null,"ER",1,{"$f":"E58/E59","v":{"v":0.023255813953488372,"d":"2.33%"}},{"$nulls":3},"قسم عمليات الولادة",2,{"$nulls":28},2,{"$nulls":3},"ابرار بندر الشمري",{"$nulls":5},"قسم الصيدلية",3,0.044,23.017,0.216," "," "," "," "," "]
[{"$nulls":3},"Total",{"$f":"E56+E57+E58","v":43},{"$f":"F56+F57+F58","v":{"v":1,"d":"100%"}},{"$nulls":3},"Total",{"$f":"SUM(K50:K58)","v":17},{"$nulls":30},1,1,"امال ماهل القحطاني",{"$nulls":5},"قسم عمليات الولادة",2,21.9329,9.89933," "," "," "," "," "," "]
[{"$nulls":3},"Medical",16,{"$f":"E60/E64","v":{"v":0.3902439024390244,"d":"39.02%"}},{"$nulls":37},"رهف علي العنزي",{"$nulls":5},"Total",{"$f":"SUM(AY51:AY59)","v":17}]
[{"$nulls":3},"Admin",21,{"$f":"E61/E64","v":{"v":0.5121951219512195,"d":"51.22%"}},{"$nulls":34}," "," "," ","اشواق الحربي"]
[{"$nulls":3},"Nursing",3,{"$f":"E62/E64","v":{"v":0.07317073170731707,"d":"7.32%"}},null,null,"Non-Medical","استقبال العيادات الخارجية",5]
[{"$nulls":3},"Support Services",1,{"$f":"E63/E64","v":{"v":0.024390243902439025,"d":"2.44%"}},{"$nulls":3},"قسم الإدارة",1,{"$nulls":37},"Non-Medical","استقبال العيادات الخارجية",5,2.63,0.138,0.044,0.145,1.044," "," "," "]
[{"$nulls":3},"Total",{"$f":"E60+E61+E62+E63","v":41},{"$f":"F60+F61+F62+F63","v":{"v":1,"d":"100%"}},{"$nulls":3},"قسم التقارير الطبية",5,{"$nulls":38},"قسم الإدارة",1," 6.14"," "," "," "," "," "," "," "]
[{"$nulls":9},"قسم الخدمة الإجتماعية",1,{"$nulls":28},"Total Escalated",0,{"$nulls":8},"قسم التقارير الطبية",5,0.6025,0.0075,1E-3,0.0058,1.729]
[{"$nulls":9},"قسم المالية",1,{"$nulls":28},"Total Closed",2,{"$nulls":8},"قسم الخدمة الإجتماعية",1,5.72]
[{"$nulls":9},"قسم الموافقات الطبية",8,{"$nulls":38},"قسم المالية",1,3.8]
[{"$nulls":9},"Total",{"$f":"K62+K63+K64+K65+K66+K67","v":21},{"$nulls":28},"Reason For Escalation","Number","Percentage",{"$nulls":7},"قسم الموافقات الطبية",8,22.97,0.639,0.005,0.058,3.8,0.377,0.01,2.225]
[{"$nulls":3},"Internal ",{"$f":"E52+E53","v":9},{"$f":"E69/E64","v":{"v":0.21951219512195122,"d":"21.95%"}},{"$nulls":33},"عدم رضى المريض"," ",{"$error":"#VALUE!"},{"$nulls":7},"Total",{"$f":"AY63+AY64+AY65+AY66+AY67+AY68","v":21}]
[{"$nulls":3},"External",{"$f":"E50+E51+E54","v":19},{"$f":"E70/E64","v":{"v":0.4634146341463415,"d":"46.34%"}},{"$nulls":33},"تأخير الرد من قبل القسم",2,{"$error":"#VALUE!"}]
[{"$nulls":8},"Nursing","تمريض غرفة التطعيمات",3,{"$nulls":28},"سبب آخر"," ",{"$error":"#VALUE!"}]
[{"$nulls":9},"تمريض وحدة غسيل الكلى",1,{"$nulls":28},"Total ",{"$error":"#VALUE!"},{"$error":"#VALUE!"},{"$nulls":6},"Nursing","تمريض غرفة التطعيمات",3,0.63,0.009,0.006," "," "," "," "," "]
[{"$nulls":9},"Total",{"$f":"K71+K72","v":4},{"$nulls":38},"تمريض وحدة غسيل الكلى",1,1E-3," "," "," "," "," "," "," "]
[{"$nulls":49},"Total",{"$f":"AY72+AY73","v":4}]
[{"$nulls":8},"Support Services","قسم النظافة ",1]
[{"$nulls":9},"Total",{"$f":"K75","v":1},{"$nulls":37},"Support Services","قسم النظافة ",1,4.019]
[{"$nulls":49},"Total",{"$f":"AY76","v":1}]
[{"$nulls":8},"Total",null,{"$f":"K59+K68+K73+K76","v":43}]
[{"$nulls":48},"Total",null,{"$f":"AY60+AY69+AY74+AY77","v":43}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,1667,0,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-02T09:15:00","ابرار الشمري","24 Hours","2023-10-02","09:15:00","ابرار الشمري","2023-10-02","09:15:00",{"$nulls":3},"2023-10-02","09:55:00","ابرار الشمري",{"$f":"(U3+T3)-(P3+O3)","v":0.027777777781011537},{"$nulls":3},{"$f":"(Y3+X3)-(U3+T3)","v":-45201.413194444445},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":0},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45201.413194444445},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45201.413194444445},"2023-10-02","09:56:00",{"$f":"(AP3+AO3)-(U3+T3)","v":6.944444467080757E-4},"2023-10-02","09:56:00","ابرار الشمري",{"$f":"(AS3+AR3)-(U3+T3)","v":6.944444467080757E-4},null,null,"Management complaints","3. Institutional issues","Medical records","Medical report issues","تم التواصل عدة مرات  ولم يتم الرد لتزويدي بالتقارير . ","I contacted them BC3:BD61several times but received no response to provide me with the reports.",null,"Patient",{"$nulls":4},1667,0,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-02T09:15:00","ابرار الشمري","24 Hours",null,null,1674,555558993,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2023-10-05T19:52:00","ابرار الشمري","24 Hours",null,null,1668,30244958,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-10-02T20:58:00","ابرار الشمري","More than 72 Hours",null,null,1670,1455425,"ذوي المراجع","التنويم","الخدمات المساندة","قسم المطبخ","2023-10-04T19:07:00","امال القحطاني","More than 72 Hours"]
[null,2,1668,30244958,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-10-02T20:58:00","ابرار الشمري","More than 72 Hours","2023-10-02","18:28:00","ابرار الشمري","2023-10-02","20:58:00","2023-10-04",45203,"امال القحطاني","2023-10-10","16:39:00","امال القحطاني",7.820138888884685,"2023-11-07","16:42:00","ابرار الشمري",28.00208333333285,"2023-11-07","16:47:00","ابرار الشمري",0.003472222226264421,"2023-11-07","16:47:00","ابرار الشمري","No Response ",28.005555555559113,{"$nulls":3},-45209.69375,null,null,-45209.69375,{"$nulls":3},-45209.69375,null,"JUMANAH","Relationship complaints"," Communication","Patient-staff \ncommunication","Miscommunication with Patient"," عند وصولي للاستقبال اخترت الذهاب للبنت الموجوده وعندما ذهب قامت بالرد علي ووعندما تحدثت قامت بتجاهلي وردت على الهاتف الخاص بها واشارت بيدها روحي للي جنبي وتركت المكان .  علما انه تم مراجعة الكاميرات ومشاهدة ماحدث كما ذكرت المريضه  بانتظار الافادة . ","Upon arriving at the reception, I chose to approach the receptionist. When I approached her, she responded, but then ignored me, answered her phone, and gestured for me to go to the person next to me before leaving. The security camera footage was reviewed, and the incident was observed, as the patient stated. We await further information.",null,"Patient",{"$nulls":4},1687,1723998,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-10-08T10:15:00","ابرار الشمري","48 Hours",null,null,1675,1250454,"وزارة الصحة","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2023-10-05T20:27:00","امال القحطاني","24 Hours",null,null,1733,1457341,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2023-10-20T16:19:00","ابرار الشمري","More than 72 Hours",null,null,1678,1761645,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-10-07T19:43:00","امال القحطاني","More than 72 Hours"]
[null,3,1670,1455425,"ذوي المراجع","التنويم","الخدمات المساندة","قسم المطبخ","2023-10-04T19:07:00","امال القحطاني","More than 72 Hours","2023-10-04","16:41:00","امال القحطاني","2023-10-04","19:07:00","2023-10-04","19:25:00","امال القحطاني","2023-10-07","17:51:00","امال القحطاني",2.9472222222248092,{"$nulls":3},-45206.74375,{"$nulls":3},0,{"$nulls":4},-45206.74375,{"$nulls":3},-45206.74375,"2023-10-08","10:25:00",0.6902777777795563,"2023-11-08","18:14:00","ابرار الشمري",32.015972222223354,null,null,"Management complaints","3. Institutional issues","Environment","Poor Food service","  سوء وجبات الغداء والعشاء المقدمة لنا في التنويم بسبب تقديمها باردة والبعض منها يكون فيه رائحة غير جيدة ارجوا التأكد من صلاحية الطعام المقدم للمرضى . غرفة رقم 3189","The lunches and dinners provided to us in the ward were poor quality, served cold, and some had an unpleasant odor. Please ensure the food provided to patients is safe for consumption. Room 3189",null,"Patient",{"$nulls":4},1699,30097915,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-10-11T16:10:00","امال القحطاني","48 Hours",null,null,1677,30292860,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-10-07T19:01:00","امال القحطاني","48 Hours",null,null,1737,1531045,"مراجع","التنويم","الطبي","قسم التخدير","2023-10-21T21:02:00","ابرار الشمري","More than 72 Hours",null,null,1715,30276303,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-10-14T12:30:00","ابرار الشمري","More than 72 Hours"]
[null,4,1674,555558993,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2023-10-05T19:52:00","ابرار الشمري","24 Hours","2023-10-05","19:52:00","ابرار الشمري","2023-10-05","19:52:00",{"$nulls":3},"2023-10-05","19:52:00","ابرار الشمري",0,{"$nulls":3},-45204.82777777778,{"$nulls":3},0,{"$nulls":4},-45204.82777777778,{"$nulls":3},-45204.82777777778,"2023-10-05","20:01:00",6.2499999985448085E-3,"2023-10-05","20:01:00","ابرار الشمري",6.2499999985448085E-3,null,null,"Management complaints","3. Institutional issues","Medical records","Medical report issues","لم يتم تسليمي التقارير الطبيه ","I was not given the medical reports.",null,"Patient",{"$nulls":4},1702,30028959,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-10-11T20:27:00","ابرار الشمري","More than 72 Hours",null,null,1679,30270302,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-10-07T19:39:00","امال القحطاني","24 Hours",null,null,1763,20151717,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2023-10-26T19:29:00","امال القحطاني","More than 72 Hours",null,null,1721,30284198,"ذوي المراجع","التنويم","الطبي","قسم عمليات الولادة","2023-10-16T03:10:00","امال القحطاني","More than 72 Hours"]
[null,5,1675,1250454,"وزارة الصحة","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2023-10-05T20:27:00","امال القحطاني","24 Hours","2023-10-05","20:27:00","امال القحطاني","2023-10-05","20:27:00",{"$nulls":3},"2023-10-07","17:28:00","امال القحطاني",1.875694444446708,{"$nulls":3},-45206.72777777778,{"$nulls":3},0,{"$nulls":4},-45206.72777777778,{"$nulls":3},-45206.72777777778,"2023-10-07","20:54:00",0.1430555555562023,"2023-10-07","20:54:00","امال القحطاني",0.1430555555562023,null,null,"Clinical complaints","1. Quality",".Patient journey","Miscoordination","تم حضور على الموعد ولم يتمالنداء على بالموعد وبعد الاستفسار تم ابلاغ بعدم معرفة اسباب التأخير . ","I arrived on time but was not called for the appointment. After inquiring, I was informed that the reasons for the delay were unknown.",null,"Patient",{"$nulls":4},1727,30293723,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-10-18T11:20:00","ابرار الشمري","More than 72 Hours",null,null,1682,30285662,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-10-07T20:59:00","امال القحطاني","48 Hours",null,null,1778,30270407,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-10-30T20:08:00","امال القحطاني","More than 72 Hours",null,null,1729,30062177,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-10-18T13:22:00","امال القحطاني","More than 72 Hours"]
[2,6,1677,30292860,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-10-07T19:01:00","امال القحطاني","48 Hours","2023-10-07","19:01:00","امال القحطاني","2023-10-07","19:01:00",{"$nulls":3},"2023-10-07","19:31:00","امال القحطاني",0.020833333335758653,"2023-10-08","19:01:00","ابرار الشمري",0.9791666666642413,{"$nulls":3},-45207.79236111111,{"$nulls":4},-45206.81319444445,{"$nulls":3},-45206.81319444445,"2023-10-08","21:01:00",{"$f":"(AP8+AO8)-(U8+T8)","v":1.0625},"2023-10-09","17:13:00","ابرار الشمري",1.9041666666671517,null,null,"Management complaints","3. Institutional issues","Medical records","Medical report issues","تم اصدار اجازه للمرافق 3 ايام للمريض والمرافق يومين داخل المستشفى والثالث خارج المستشفى وتم رفض رفعها من قبل قسم التقارير بانتظار افادتكم على البلاغ . ","A leave of absence was issued for the companion of the patient for 3 days, two days inside the hospital and the third day outside the hospital, and it was refused by the reports department. We are waiting for your response to the report.",null,"Patient",{"$nulls":4},1774,30293905,"مجلس الضمان الصحي","الطوارئ","الإداري","الموافقات الطبية","2023-10-30T12:51:00","ابرار الشمري","48 Hours",null,null,1683,30285662,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-10-08T09:59:00","ابرار الشمري","48 Hours",{"$nulls":13},1740,30147982,"ذوي المراجع","التنويم","الطبي","قسم التخدير","2023-10-22T12:59:00","ابرار الشمري","72 Hours"]
[null,7,1679,30270302,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-10-07T19:39:00","امال القحطاني","24 Hours","2023-10-07","19:39:00","امال القحطاني","2023-10-07","19:39:00",{"$nulls":3},"2023-10-07","19:39:00","امال القحطاني",0,{"$nulls":3},-45206.81875,{"$nulls":3},0,{"$nulls":4},-45206.81875,{"$nulls":3},-45206.81875,"2023-10-07","20:57:00",0.05416666666860692,"2023-10-07","20:57:00","امال القحطاني",0.05416666666860692,null,null,"Management complaints","3. Institutional issues","Administrative\nPolicies and\nProcedures","Required Service not obtained","يوجد تاخير في تقديم الخدمات وعند التوجهه لمشرف العيادات تم ابلاغي من قبله بتقديم شكوى والتحدث معي بطريقه غير مباليه ","There was a delay in providing services, and when I approached the clinic supervisor, he told me to file a complaint and spoke to me in an indifferent manner.",null,"Patient",{"$nulls":4},1773,1545711,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-10-30T13:24:00","ابرار الشمري","24 Hours",null,null,1684,30238086,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-08T10:03:00","ابرار الشمري","24 Hours",{"$nulls":13},1767,20112290,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2023-10-28T14:08:00","امال القحطاني","More than 72 Hours"]
[null,8,1678,1761645,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-10-07T19:43:00","امال القحطاني","More than 72 Hours","2023-10-07","19:35:00","امال القحطاني","2023-10-07","19:43:00","2023-10-09","19:23:00","امال القحطاني","2023-10-09","19:25:00","امال القحطاني",1.9875000000029104,{"$nulls":3},-45208.80902777778,{"$nulls":3},0,{"$nulls":4},-45208.80902777778,{"$nulls":3},-45208.80902777778,"2023-10-09","20:51:00",0.059722222220443655,"2023-11-08","18:15:00","ابرار الشمري",29.95138888888323,null,"8825-YOUSEF ALI EL NEMRAWI ","Clinical complaints","1. Quality","Quality of Care","Substandard clinical/nursing care","تم قطع كشفية عند الدكتور وطلب منا عمل اشعة للغدة وعند الانتهاء منها تم الرجوع للدكتور وبدون اي مقدمات طلب منا عمل خزعه وعند سؤاله للسبب قال يمكن يكون فيه سرطان او التهابات دون التاكد والتسرع بهذا الشي يجب عليه التاكد وطلبها بطريقة لائقة حاليا زوجتي بحاله نفسيه بسبب كلمه بدون اي مبالاة بالمريض او الحفاظ على مشاعره لا يمكن لاي طبيب  اصدار تشخيص لهذه الامراض قبل التاكد بظهور نتيجة معينه  . ","We had a consultation with the doctor and he asked us to do an X-ray of the gland. When it was finished, we went back to the doctor and without any introduction he asked us to do a biopsy. When we asked him for the reason, he said there might be cancer or inflammation without confirming and rushing into this matter. He should have confirmed and requested it in a proper manner. Currently my wife is in a psychological state because of the word without any concern for the patient or preserving his feelings. No doctor can issue a diagnosis of these diseases before confirming the appearance of a certain result.",null,"Patient",{"$nulls":4},1776,20298437,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-10-30T15:02:00","امال القحطاني","24 Hours",null,null,1688,30292695,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2023-10-08T19:07:00","ابرار الشمري","More than 72 Hours",{"$nulls":13},1771,30296734,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2023-10-29T15:01:00","ابرار الشمري","More than 72 Hours"]
[null,9,1682,30285662,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-10-07T20:59:00","امال القحطاني","48 Hours","2023-10-07","20:59:00","امال القحطاني","2023-10-07","20:59:00",{"$nulls":3},"2023-10-07","20:59:00","امال القحطاني",0,{"$nulls":3},-45206.87430555555,{"$nulls":3},0,{"$nulls":4},-45206.87430555555,"2023-10-09","17:04:00","ابرار الشمري",1.8368055555547471,null,null,-45206.87430555555,{"$nulls":3},-45206.87430555555,null,null,"Management complaints","4. Accessibility","Access","Poor availability and scheduling","تم تاجيل موعد متابعه وابلاغي بان الموعد القادم لابد من دفع كشفيه جديده ","My follow-up appointment was postponed, and I was informed that I must pay a new consultation fee for the next appointment.",null,"Patient",{"$nulls":15},1694,30280690,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-10-11T09:21:00","امال القحطاني","24 Hours"]
[null,10,1683,30285662,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-10-08T09:59:00","ابرار الشمري","48 Hours","2023-10-08","09:59:00","ابرار الشمري","2023-10-08","09:59:00",{"$nulls":3},"2023-10-08","10:03:00","ابرار الشمري",2.7777777722803876E-3,{"$nulls":3},-45207.41875,{"$nulls":3},0,{"$nulls":4},-45207.41875,{"$nulls":3},-45207.41875,"2023-10-09","15:42:00",1.2354166666700621,"2023-10-09","15:42:00","ابرار الشمري",1.2354166666700621,null,null,"Management complaints","4. Accessibility","Access","Poor availability and scheduling","تم تاجيل الموعد ( متابعه ) دون رغبه مني وإبلاغي انه لابد من دفع كشفيه في الموعد الجديد ","The appointment (follow-up) was postponed against my wishes, and I was informed that I must pay the consultation fee at the new appointment.",null,"Patient",{"$nulls":15},1695,30280690,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-10-11T09:36:00","امال القحطاني","24 Hours"]
[null,11,1684,30238086,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-08T10:03:00","ابرار الشمري","24 Hours","2023-10-08","10:03:00","ابرار الشمري","2023-10-08","10:03:00",{"$nulls":3},"2023-10-08","10:03:00","ابرار الشمري",0,{"$nulls":3},-45207.41875,{"$nulls":3},0,{"$nulls":4},-45207.41875,{"$nulls":3},-45207.41875,"2023-10-08","10:11:00",0.00555555555911269,"2023-10-08","10:11:00","ابرار الشمري",0.00555555555911269,null,null,"Management complaints","3. Institutional issues","Medical records",".Birth registry issues","تاخير في رفع تبليغ الولادة لمدة 5 ايام ","Delay in submitting the birth notification for 5 days",null,"Patient",{"$nulls":15},1696,30253230,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-11T12:53:00","امال القحطاني","24 Hours",{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,12,1687,1723998,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-10-08T10:15:00","ابرار الشمري","48 Hours","2023-10-08","10:15:00","ابرار الشمري","2023-10-08","10:15:00",{"$nulls":3},"2023-10-08","10:33:00","ابرار الشمري",0.012499999997089617,{"$nulls":3},-45207.43958333333,{"$nulls":3},0,{"$nulls":4},-45207.43958333333,{"$nulls":3},-45207.43958333333,"2023-10-09","15:39:00",{"$f":"(AP14+AO14)-(U14+T14)","v":1.2125000000014552},"2023-10-09","15:39:00","ابرار الشمري",1.2125000000014552,null,null,"Management complaints","3. Institutional issues","Finance and\nBilling","Reimbursements issues","تم إدخال أحد الزملاء في العمل بحالة طارئة استدعت تنويمه ووضعه بالعناية المركزة وتم الزامي بالتوقيع على كفالة غرم واخباري انه مجرد إجراء روتيني متبع في جميع المستشفيات والا لن يتم دخول الحالة للعناية. واستوجبت حالته نوع معين من الأدوية ذات التكلفة العالية والتي ينبغي لصرفها الحصول على موافقة مسبقة من شركة التأمين لكن ذلك لم يحدث ولم يتم الرجوع إلي قبل اتخاذ الإجراء مع التأكيد ان موافقة شركة التأمين أكيدة وهذا ما تم اخباري به من إدارة الحالة . ما تم من قبل شركة التأمين هو رفض المطالبة وعليه أصبحت ملزما بسداد مبلغ 67000 ريال تقريبا. ما أود تقديم الشكوى بخصوص هو اتخاذ مزود الخدمة قرار العلاج دون الحصول على موافقة مسبقة من شركة التأمين وعدم أخذ موافقتي على التكلفة قبل اتخاذ خطوات العلاج. تم رفع قضية علي من قبل مستشفى الحمادي  ( هوية المريض 2429763648)","A colleague was admitted to the ICU in an emergency situation. I was required to sign a guarantee, told it was a routine procedure in all hospitals, otherwise the patient wouldn't have been admitted. His condition necessitated a specific type of expensive medication that requires prior approval from the insurance company. However, this approval was not obtained, and I wasn't consulted before the procedure was initiated, despite assurances from the case management that the insurance company's approval was guaranteed. The insurance company rejected the claim, leaving me obligated to pay approximately 67,000 riyals. My complaint concerns the healthcare provider's decision to proceed with treatment without prior insurance approval and without obtaining my consent regarding the cost before proceeding. A case has been filed against me by Al Hammadi Hospital (Patient ID 2429763648).",null,"Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},1697,30293673,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-11T15:12:00","امال القحطاني","24 Hours",{"$nulls":3},"ابرار الشمري",3,{"$f":"CH14/CH16","v":{"v":0.6,"d":"60.00%"}},{"$nulls":3},3,{"$f":"CH14","v":3}]
[null,13,1688,30292695,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2023-10-08T19:07:00","ابرار الشمري","More than 72 Hours","2023-10-08","19:07:00","ابرار الشمري","2023-10-08","19:07:00",{"$nulls":3},"2023-10-08","19:07:00","ابرار الشمري",0,"2023-10-18","09:53:00","ابرار الشمري",null,"2023-10-18","09:54:00","ابرار الشمري",{"$nulls":10},"2023-10-09","17:14:00",0.921527777776646,"2023-10-22","13:13:00","ابرار الشمري",{"$nulls":3},"Management complaints","3. Institutional issues","Medical records","Medical report issues","تم حضوري لقسم الطوارئ بتاريخ 1/10/2023 واجراء مسحه  COVID-19  ، وكانت النتيجة موجبه وتمت إفادتي برفع اجازة يوم واحد في النظام ولم يتم رفعها من قبل قسم الطوارئ . ","I went to the emergency department on 1/10/2023 and had a COVID-19 swab taken. The result was positive, and I was informed that I needed to take one day off in the system, but it was not taken by the emergency department.",null,"Patient",{"$nulls":4},"ابرار الشمري",6,{"$f":"BK15/BK17","v":{"v":0.75,"d":"75.00%"}},2,2,null,2,{"$f":"BK15","v":6},{"$nulls":3},1698,30242234,"وزارة الصحة","التنويم","الطبي","قسم العمليات","2023-10-11T15:28:00","امال القحطاني","24 Hours",{"$nulls":3},"امال القحطاني",2,{"$f":"CH15/CH16","v":{"v":0.4,"d":"40.00%"}},{"$nulls":3},2,{"$f":"CH15","v":2}]
[null,14,1694,30280690,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-10-11T09:21:00","امال القحطاني","24 Hours","2023-10-11","09:21:00","امال القحطاني","2023-10-11","09:21:00",{"$nulls":3},"2023-10-11","09:21:00","امال القحطاني",0,{"$nulls":13},"2023-10-11","09:43:00","امال القحطاني",{"$nulls":3},-45210.38958333333,{"$nulls":6},"Management complaints","3. Institutional issues","Finance and\nBilling","Pricing variations","تفيد انها دفعت 33 للكشفيه لدى الطبيب وتم ابلاغها بضرورة الدخول لفحص قبل الدخول لعيادة الطبيب وعند الانتهاء من العياده تم طلب دفع مبالغ اخرى بقيمة 57 وابلاغي بانه تابع لفحص لم يتم ابلاغي برسومه قبل الدخول لدى الطبيب . ","She stated that she paid 33 for the doctor’s consultation and was informed that she needed to undergo an examination before entering the doctor’s clinic. Upon completion of the clinic, she was asked to pay additional amounts of 57 and was informed that it was related to an examination whose fees she had not been informed of before entering the doctor’s clinic.",null,"Patient",{"$nulls":4},"امال القحطاني",2,{"$f":"BK16/BK17","v":{"v":0.25,"d":"25.00%"}},1,1,null,null,2,{"$nulls":3},1701,30287102,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2023-10-11T20:11:00","ابرار الشمري","24 Hours",{"$nulls":3},"Total",{"$f":"SUBTOTAL(9,CH14:CH15)","v":5},{"$f":"CI14+CI15","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CJ14:CJ15)","v":0},{"$f":"SUBTOTAL(9,CK14:CK15)","v":0},{"$f":"SUBTOTAL(9,CL14:CL15)","v":0},{"$f":"SUBTOTAL(9,CM14:CM15)","v":5},{"$f":"SUM(CJ16:CM16)","v":5},null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,15,1695,30280690,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-10-11T09:36:00","امال القحطاني","24 Hours","2023-10-11","09:36:00","امال القحطاني","2023-10-11","09:36:00",{"$nulls":3},"2023-10-11","09:44:00","امال القحطاني",0.005555555551836733,"2023-10-12","16:25:00","امال القحطاني",null,"2023-10-15","17:17:00","امال القحطاني",{"$nulls":10},"2023-10-16","21:56:00",{"$f":"(AP17+AO17)-(U17+T17)","v":5.508333333338669},"2023-10-11","16:10:00","امال القحطاني",{"$nulls":3},"Management complaints","3. Institutional issues","Finance and\nBilling","Pricing variations","تم دفع مبلغ 33 ريال وتم الزامي بضرورة دخول فحص قبل الدخول للعياده لدى الطبيب وعند الانتهاء من زيارتي  تم ابلاغي بضرورة دفع مبالغ اضافيه بقيمة 57 لفحص تم عمله بدون ابلاغي برسومه قبل دخول العياده . ","I paid 33 riyals and was required to undergo a medical examination before entering the clinic. Upon completion of my visit, I was informed that I needed to pay an additional 57 riyals for an examination that was performed without informing me of its fees before entering the clinic.",null,"Patient",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BK15:BK16)","v":8},{"v":1,"d":"100%"},3,3,0,2,8,{"$nulls":3},1703,30249154,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2023-10-11T20:32:00","ابرار الشمري","24 Hours",{"$nulls":13},"ابرار الشمري",3,{"$f":"CR17/CR19","v":{"v":0.375,"d":"37.50%"}},null,null,1,2,{"$f":"CR17","v":3}]
[null,16,1696,30253230,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-11T12:53:00","امال القحطاني","24 Hours","2023-10-11","12:53:00","امال القحطاني","2023-10-11","12:53:00",{"$nulls":3},"2023-10-11","15:12:00","امال القحطاني",0.09652777777228039,{"$nulls":17},"2023-10-11","15:17:00",{"$f":"(AP18+AO18)-(U18+T18)","v":0.003472222226264421},"2023-10-11","15:52:00","امال القحطاني",{"$nulls":3},"Management complaints","3. Institutional issues","Medical records",".Birth registry issues","تأخير في ادخال تبليغ الولاده . ","Delay in entering the birth notification.",null,"Patient",{"$nulls":15},1704,1040087346,"وزارة الصحة","التنويم","الطبي","تنويم الجراحة العامة","2023-10-11T20:45:00","ابرار الشمري","More than 72 Hours",{"$nulls":13},"امال القحطاني",5,{"$f":"CR18/CR19","v":{"v":0.625,"d":"62.50%"}},{"$nulls":3},5,{"$f":"CR18","v":5}]
[null,17,1697,30293673,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-11T15:12:00","امال القحطاني","24 Hours","2023-10-11","15:12:00","امال القحطاني","2023-10-11","15:12:00",{"$nulls":3},"2023-10-11","15:22:00","امال القحطاني",0.006944444445252884,{"$nulls":17},"2023-10-11","15:49:00",0.018750000002910383,"2023-10-11","15:52:00","امال القحطاني",{"$nulls":3},"Management complaints","3. Institutional issues","Medical records","Medical report issues","لم يتم رفع اجازتي علما تم التواصل لعدة مرات مع القسم ولم يتم الرد حتى الان ","My leave request has not been processed, despite contacting the department several times and receiving no response yet.",null,"Patient",{"$nulls":15},1708,30040765,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-12T11:40:00","ابرار الشمري","24 Hours",{"$nulls":3},"Patient",5,{"$f":"CH19/69","v":{"v":0.07246376811594203,"d":"7.25%"}},{"$nulls":7},"Total",{"$f":"SUBTOTAL(9,CR17:CR18)","v":8},{"$f":"CS17+CS18+#REF!","v":{"$error":"#REF!"}},{"$f":"SUBTOTAL(9,CT17:CT18)","v":0},{"$f":"SUBTOTAL(9,CU17:CU18)","v":0},{"$f":"SUBTOTAL(9,CV17:CV18)","v":1},{"$f":"SUBTOTAL(9,CW17:CW18)","v":7},{"$f":"SUM(CT19:CW19)","v":8}]
[null,18,1698,30242234,"وزارة الصحة","التنويم","الطبي","قسم العمليات","2023-10-11T15:28:00","امال القحطاني","24 Hours","2023-10-11","15:28:00","امال القحطاني","2023-10-11","15:28:00",{"$nulls":3},"2023-10-11","15:28:00","امال القحطاني",0,{"$nulls":17},"2023-10-11","15:44:00",0.011111111110949423,"2023-10-11","15:44:00","امال القحطاني",{"$nulls":3},"Clinical complaints","1. Quality","Quality of Care","Insensitive to patient needs","طلبت تخطيط الجنين اثناء الولاده وتم رفض اعطائي ذلك من قبل الطبيب . ","I requested a fetal monitoring test during labor, but the doctor refused to give it to me.",null,"Patient",{"$nulls":4},"CCHI",8,{"$f":"BK20/69","v":{"v":0.11594202898550725,"d":"11.59%"}},{"$nulls":8},1709,30040765,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-12T11:48:00","ابرار الشمري","24 Hours"]
[null,19,1699,30097915,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-10-11T16:10:00","امال القحطاني","48 Hours","2023-10-11","16:10:00","امال القحطاني","2023-10-11","16:10:00",{"$nulls":3},"2023-10-11","16:18:00","امال القحطاني",0.00555555555911269,{"$nulls":17},"2023-10-12","20:21:00",1.1687499999970896,"2023-10-12","19:49:00","امال القحطاني",{"$nulls":3},"Clinical complaints","1. Quality",".Patient journey","Miscoordination","لم يتم رفع الموافقه الطبيه لشركة التأمين على النظام فيما يخص الادوية . ","The insurance company's medical approval for the system regarding medications has not been lifted.",null,"Patient",{"$nulls":15},1710,1577354,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2023-10-12T19:28:00","امال القحطاني","24 Hours",{"$nulls":3},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,20,1701,30287102,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2023-10-11T20:11:00","ابرار الشمري","24 Hours","2023-10-11","20:11:00","ابرار الشمري","2023-10-11","20:11:00",{"$nulls":3},"2023-10-11","20:27:00","ابرار الشمري",0.011111111110949423,{"$nulls":17},"2023-10-12","20:46:00",1.0131944444437977,"2023-10-12","12:08:00","ابرار الشمري",{"$nulls":3},"Clinical complaints","1. Quality",".Patient journey","Miscoordination","تفيد المريضه انه تم اجراء عملية اجهاض وتم رفع طلب لشركة التامين بالتنويم وتمت الموافقه على اليوم الاول فقط بينما اليوم الثاني لم يتم ارفاق مبررات طبيه . ","The patient reports that an abortion was performed and a request was submitted to the insurance company for hospitalization. Only the first day was approved, while no medical justifications were attached for the second day.",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},1714,30294108,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2023-10-14T10:19:00","ابرار الشمري","24 Hours",{"$nulls":3},{"$f":"CJ16","v":0},{"$f":"CK16","v":0},{"$f":"CL16","v":0},{"$f":"CM16","v":5},{"$nulls":6},"Patient Relatives",8,{"$f":"CR22/69","v":{"v":0.11594202898550725,"d":"11.59%"}}]
[null,21,1702,30028959,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-10-11T20:27:00","ابرار الشمري","More than 72 Hours","2023-10-11","20:27:00","ابرار الشمري","2023-10-11","20:27:00",{"$nulls":3},"2023-10-11","20:32:00","ابرار الشمري",0.003472222226264421,{"$nulls":3},{"$f":"(Y23+X23)-(U23+T23)","v":-45210.85555555556},{"$nulls":3},{"$f":"(AC23+AB23)-(Y23+X23)","v":0},{"$nulls":4},{"$f":"(AG23+AF23)-(U23+T23)","v":-45210.85555555556},{"$nulls":3},{"$f":"(AL23+AK23)-(U23+T23)","v":-45210.85555555556},"2023-10-12","12:37:00",0.6701388888832298,"2023-10-17","18:12:00","ابرار الشمري",{"$f":"(AS23+AR23)-(U23+T23)","v":5.902777777773736},null,null,"Clinical complaints","1. Quality","Quality of Care","Substandard clinical/nursing care","تم اجراء عملية بالمنظار في القولون وتم تقديم الخدمه بطريقه ناقصه . ","An endoscopic colonoscopy was performed, and the service was provided in an incomplete manner.",null,"Patient",{"$nulls":4},{"$f":"BM17","v":3},{"$f":"BN17","v":3},{"$f":"BO17","v":0},{"$f":"BP17","v":2},{"$nulls":7},1718,30162650,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-15T13:40:00","امال القحطاني","24 Hours",{"$nulls":3},{"$f":"CG22/CH19","v":{"v":0,"d":"0.00%"}},{"$f":"CH22/CH19","v":{"v":0,"d":"0.00%"}},{"$f":"CI22/CH19","v":{"v":0,"d":"0.00%"}},{"$f":"CJ22/CH19","v":{"v":1,"d":"100.00%"}}]
[null,22,1703,30249154,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2023-10-11T20:32:00","ابرار الشمري","24 Hours","2023-10-11","20:32:00","ابرار الشمري","2023-10-11","20:32:00",{"$nulls":3},"2023-10-11","20:45:00","ابرار الشمري",0.009027777778101154,{"$nulls":3},{"$f":"(Y24+X24)-(U24+T24)","v":-45210.864583333336},{"$nulls":3},{"$f":"(AC24+AB24)-(Y24+X24)","v":0},{"$nulls":4},{"$f":"(AG24+AF24)-(U24+T24)","v":-45210.864583333336},{"$nulls":3},{"$f":"(AL24+AK24)-(U24+T24)","v":-45210.864583333336},"2023-10-12","09:01:00",0.5111111111109494,"2023-10-12","12:34:00","ابرار الشمري",{"$f":"(AS24+AR24)-(U24+T24)","v":0.6590277777722804},null,null,"Management complaints","3. Institutional issues","Finance and\nBilling","Reimbursements issues","المطالبه بمبالغ ماليه على التنويم رغم وجود موافقه من قبل شركة التامين ","Claiming financial compensation for hospitalization despite having approval from the insurance company",null,"Patient",{"$nulls":4},{"$f":"BJ23/BK20","v":{"v":0.375,"d":"37.50%"}},{"$f":"BK23/BK20","v":{"v":0.375,"d":"37.50%"}},{"$f":"BL23/BK20","v":{"v":0,"d":"0.00%"}},{"$f":"BM23/BK20","v":{"v":0.25,"d":"25.00%"}},{"$nulls":7},1719,30284608,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-10-15T14:20:00","امال القحطاني","24 Hours",{"$nulls":13},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,23,1704,1040087346,"وزارة الصحة","التنويم","الطبي","تنويم الجراحة العامة","2023-10-11T20:45:00","ابرار الشمري","More than 72 Hours","2023-10-11","20:45:00","ابرار الشمري","2023-10-11","20:45:00",{"$nulls":3},"2023-10-11","21:12:00","ابرار الشمري",0.018749999995634425,"2023-10-12","13:38:00","ابرار الشمري",{"$f":"(Y25+X25)-(U25+T25)","v":0.6847222222277196},"2023-10-16","14:19:00","ابرار الشمري",{"$f":"(AC25+AB25)-(Y25+X25)","v":4.028472222220444},{"$nulls":4},{"$f":"(AG25+AF25)-(U25+T25)","v":-45210.88333333333},{"$nulls":3},{"$f":"(AL25+AK25)-(U25+T25)","v":-45210.88333333333},"2023-10-16","17:11:00",4.832638888889051,"2023-10-17","19:44:00","ابرار الشمري",{"$f":"(AS25+AR25)-(U25+T25)","v":5.938888888893416},null,"DR.MOHAMMED MATAR","Clinical complaints","1. Quality","Examination","Inadequate/incomplete assessment","عدم تشخيص المريض بشكل صحيح والمماطله لدفع رسوم اضافيه حيث انه بعد التوجهه لمستشفى اخر تم نقل المريض بحاله طارئه للعمليات وبتر الرجل ","The patient was not properly diagnosed, and there was a delay in paying additional fees. After going to another hospital, the patient was transferred in an emergency situation for surgery, and his leg was amputated.",null,"Patient",{"$nulls":15},1720,30282061,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-10-15T14:28:00","امال القحطاني","24 Hours",{"$nulls":3},"In-Patient",1,{"$f":"CH25/CH28","v":{"v":0.2,"d":"20.00%"}},{"$nulls":7},{"$f":"CT19","v":0},{"$f":"CU19","v":0},{"$f":"CV19","v":1},{"$f":"CW19","v":7}]
[null,24,1708,30040765,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-12T11:40:00","ابرار الشمري","24 Hours","2023-10-12","11:40:00","ابرار الشمري","2023-10-12","11:40:00",{"$nulls":3},"2023-10-12","11:47:00","ابرار الشمري",0.004861111112404615,{"$nulls":3},{"$f":"(Y26+X26)-(U26+T26)","v":-45211.49097222222},{"$nulls":3},{"$f":"(AC26+AB26)-(Y26+X26)","v":0},{"$nulls":4},{"$f":"(AG26+AF26)-(U26+T26)","v":-45211.49097222222},{"$nulls":3},{"$f":"(AL26+AK26)-(U26+T26)","v":-45211.49097222222},"2023-10-12","14:29:00",0.11250000000291038,"2023-10-12","16:31:00","ابرار الشمري",{"$f":"(AS26+AR26)-(U26+T26)","v":0.19722222222480923},null,null,"Management complaints","3. Institutional issues","Medical records",".Birth registry issues","تاخير في رفع تبليغ الولادة .","Delay in submitting the birth notification.",null,"Patient",{"$nulls":4},"In-Patient",3,{"$f":"BK26/BK29","v":{"v":0.375,"d":"37.50%"}},{"$nulls":8},1722,30294380,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-16T14:19:00","ابرار الشمري","48 Hours",{"$nulls":3},"Out-Patient",4,{"$f":"CH26/CH28","v":{"v":0.8,"d":"80.00%"}},{"$nulls":7},{"$f":"CQ25/CR22","v":{"v":0,"d":"0.00%"}},{"$f":"CR25/CR22","v":{"v":0,"d":"0.00%"}},{"$f":"CS25/CR22","v":{"v":0.125,"d":"12.50%"}},{"$f":"CT25/CR22","v":{"v":0.875,"d":"87.50%"}}]
[null,25,1709,30040765,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-12T11:48:00","ابرار الشمري","24 Hours","2023-10-12","11:48:00","ابرار الشمري","2023-10-12","11:48:00",{"$nulls":3},"2023-10-12","11:55:00","ابرار الشمري",0.004861111112404615,{"$nulls":17},"2023-10-12","17:03:00",0.21388888888759539,"2023-10-12","17:03:00","ابرار الشمري",{"$nulls":3},"Management complaints","3. Institutional issues","Medical records",".Birth registry issues","تاخير في رفع تبليغ الولادة .","Delay in submitting the birth notification.",null,"Patient",{"$nulls":4},"Out-Patient",4,{"$f":"BK27/BK29","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},1724,30293673,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-17T19:07:00","ابرار الشمري","24 Hours",{"$nulls":3},"ER",null,{"$f":"CH27/CH28","v":{"v":0,"d":"0.00%"}}]
[null,26,1710,1577354,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2023-10-12T19:28:00","امال القحطاني","24 Hours","2023-10-12","19:28:00","ابرار الشمري","2023-10-12","19:28:00",{"$nulls":3},"2023-10-12","19:28:00","ابرار الشمري",0,{"$nulls":17},"2023-10-12","19:44:00",0.011111111110949423,"2023-10-12","19:44:00","امال القحطاني",{"$nulls":3},"Clinical complaints","1. Quality","Quality of Care","Insensitive to patient needs","تم رفض الدخول مع زوجتي اثناء الولاده ولا يوجد تجاوب من قبل الاداره ","My wife was refused entry during childbirth, and there has been no response from the administration.",null,"Patient",{"$nulls":4},"ER",1,{"$f":"BK28/BK29","v":{"v":0.125,"d":"12.50%"}},{"$nulls":8},1725,1743648,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2023-10-17T19:29:00","ابرار الشمري","More than 72 Hours",{"$nulls":3},"Total",{"$f":"CH25+CH26+CH27","v":5},{"$f":"SUM(CI25:CI27)","v":{"v":1,"d":"100%"}}]
[3,27,1714,30294108,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2023-10-14T10:19:00","ابرار الشمري","24 Hours","2023-10-14","10:19:00","ابرار الشمري","2023-10-14","10:19:00",{"$nulls":3},"2023-10-14","10:47:00","ابرار الشمري",0.01944444444961846,{"$nulls":17},"2023-10-14","12:42:00",0.07986111110949423,"2023-10-14","15:36:00","امال القحطاني",{"$nulls":3},"Management complaints","4. Accessibility","Delays","Examination delay","يوجد تأخير واضح في اجراءات الخروج غرفة 4164 حيث تم كتابة الخروج الساعه 6 ولم يتم خروجنا الاالساعه 9 مساء وعند السؤال يتم ابلاغنا بضرورة الانتظار  لعدم تواجد دكتور وعدم ظهور نتائج تحليل الصفار للطفله وبعد الانتظار الطويل يتم ابلاغنا بعدم ظهور النتائج وضرورة عمل التحليل مره اخرى علما انه تم الخروج بدون اخذ نتائج التحليل  .  ","There is a clear delay in the discharge procedures for room 4164, as the discharge was written at 6 o'clock, but we did not leave until 9 pm. When we asked, we were told that we had to wait because there was no doctor present and the results of the jaundice test for the child had not appeared. After the long wait, we were told that the results had not appeared and that the test had to be done again, noting that we left without taking the test results.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK26+BK27+BK28","v":8},{"$f":"SUM(BL26:BL28)","v":{"v":1,"d":"100%"}},{"$nulls":8},1726,30295669,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2023-10-17T19:36:00","ابرار الشمري","More than 72 Hours",{"$nulls":3},"Medical",2,{"$f":"CH29/CH33","v":{"v":0.4,"d":"40.00%"}},{"$nulls":7},"In-Patient",5,{"$f":"CR29/CR32","v":{"v":0.625,"d":"62.50%"}}]
[null,28,1715,30276303,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-10-14T12:30:00","ابرار الشمري","More than 72 Hours","2023-10-14","12:03:00","ابرار الشمري","2023-10-14","12:30:00","2023-10-14","12:40:00","ابرار الشمري","2023-10-14","12:40:00","ابرار الشمري",0.006944444445252884,{"$nulls":17},"2023-10-16","12:35:00",1.9965277777737356,"2023-11-07","16:46:00","ابرار الشمري",null,null,"DR. HUDA - ER","Clinical complaints","1. Quality","Quality of Care","Insensitive to patient needs","كانت زوجتي تحس بالالم المخاض وهي بشهرها الاخير وعند القدوم للطوارئ جاتنا الدكتورة هدى وكان اسلوب\nجاف وغير مريح للمريض يحس بالم موجع وعند الاستفار عن بعض الاشياء كانت ترد باستياء وبطريقه غير مريحه\nعندها رحت للمرض الي عند البوابه وشالته في دكتورة ثانيه قال مافي الا هالدكتورة بس نساء قلت نسكت ونصبر\nلان مراجعتنا مع الدكتورة هدى وعندما سالتها زوجتي عن حالتها الصحيه قالت لها انتي اول مرة قالت لا هذا ثاني\nمولد عندها قالت الدكتورة ماتعرفين الولادة هل هذا مخاض او الالم عادي قالت لها زوجتي الطفل مافي حركة\nقالت الطفل ينام طبيعي وهي وزوجتي تسالها عن بعض الاشياء قالت ياالله نامي بسرعه بدون ان تجاوبه هل بتفحص\nاو بتسوي تحريض هنا قالت لها مابيك تسوين لي فحص ابي دكتورة ثانيه قالت مافيه دكتورة ثانيه عندها طلعت\nالدكتورة وجيت اتكلم معها وهي ترفع صوتها علي تقول ما تتكلم معي توجه لمدير المناوب ولكن للاسف الشديد\nالمدير اداريا اسوء واعظم كارثه كان يوم بيديت معه بالكلام قال اصبر اتكلم مع الدكتورة ( لم يعطيني حقي بالكلام\nوتركني وراح للدكتورة) هنا تضايقيت ورجع لي قال الدكتورة هذي كويسه ومن الافضل عندي وهي ما سوت شي\nولا عندنا دكتورة ثانيه تبون او بكيفكم قلت مافي مشكله كنسل الزيارة قال ما تتكنسل الزيارة ودفعت مبلغ التحمل\nدون ان اجد خدمة بالمقابل ورحت للمرض الاول الي قابلته وجبته للمدير عشان افهمه ان فيه خلل من البدايه وكان\nاسلوب المدير فض لدرجه يستخدم الكيبورد وهو يقدم شكواي بقوة حسيت شوي ويضربني","My wife was experiencing labor pains in her last month of pregnancy. When we arrived at the emergency room, Dr. Huda saw us. Her manner was cold and uncomfortable for the patient, who was in excruciating pain. When we asked questions, she responded with annoyance and in an uncomfortable way. I then went to the nurse at the entrance and asked if there was another doctor available. She said that this was the only gynecologist available, so I told her to be patient since our appointment was with Dr. Huda. When my wife asked about her condition, the doctor said, \"Is this your first time?\" My wife replied, \"No, this is my second delivery.\" The doctor asked if she knew about labor, whether it was labor or just normal pain. My wife said the baby wasn't moving. The doctor said the baby was sleeping normally. My wife and I asked her some questions, and she just said, \"Go to sleep quickly,\" without answering whether she was going to examine me or induce labor. My wife told her she didn't want an examination and wanted another doctor. The doctor said there wasn't another doctor available. The doctor left, and when I tried to talk to her, she raised her voice and told me not to speak to her. I went to the on-duty manager, but unfortunately... The manager was extremely rude. The biggest disaster was when I started talking to him. He told me to wait while he spoke to the doctor (he didn't give me a chance to speak, he left me and went to the doctor). I was upset, and he came back and said, \"This doctor is good, one of my favorites, and she didn't do anything wrong. We don't have another doctor, you can choose.\" I said, \"No problem, cancel the visit.\" He said, \"The visit can't be canceled,\" and I paid the co-payment without receiving any service in return. I went to the first patient I saw and brought him to the manager to explain that there was a problem from the beginning. The manager's attitude was so rude that he used the keyboard to forcefully present my complaint. I felt like he was about to hit me.",null,"Patient",{"$nulls":4},"Medical",null,{"$f":"BK30/BK32","v":{"v":0,"d":"0.00%"}},{"$nulls":8},1728,30295505,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-18T11:26:00","ابرار الشمري","24 Hours",{"$nulls":3},"Admin",2,{"$f":"CH30/CH33","v":{"v":0.4,"d":"40.00%"}},{"$nulls":7},"Out-Patient",2,{"$f":"CR30/CR32","v":{"v":0.25,"d":"25.00%"}}]
[null,29,1718,30162650,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-15T13:40:00","امال القحطاني","24 Hours","2023-10-15","13:40:00","امال القحطاني","2023-10-15","13:40:00",{"$nulls":3},"2023-10-15","13:40:00","امال القحطاني",0,{"$nulls":17},"2023-10-15","14:20:00",0.02777777777373558,"2023-10-15","14:20:00","امال القحطاني",{"$nulls":3},"Management complaints","3. Institutional issues","Medical records","Medical report issues","يوجد عطل في التطبيق ولم يتم ارسال النتائج لي ","There is a problem with the app and the results were not sent to me.",null,"Patient",{"$nulls":4},"Admin",8,{"$f":"BK31/BK32","v":{"v":1,"d":"100.00%"}},{"$nulls":8},1730,30205999,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2023-10-18T15:49:00","ابرار الشمري","24 Hours",{"$nulls":3},"Nursing ",1,{"$f":"CH31/CH33","v":{"v":0.2,"d":"20.00%"}},{"$nulls":7},"ER",1,{"$f":"CR31/CR32","v":{"v":0.125,"d":"12.50%"}}]
[null,30,1719,30284608,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-10-15T14:20:00","امال القحطاني","24 Hours","2023-10-15","14:20:00","امال القحطاني","2023-10-15","14:20:00",{"$nulls":3},"2023-10-15","14:20:00","امال القحطاني",0,{"$nulls":17},"2023-10-15","14:28:00",0.00555555555911269,"2023-10-15","14:28:00","امال القحطاني",{"$nulls":3},"Clinical complaints","2. Safety","Medication &\nVaccination","Vaccinations timing ","لم يتم اضافة تطعيمات الطفل . ","The child's vaccinations were not added.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK30+BK31+BJ84","v":8},{"$f":"BL30+BL31+BK84","v":{"v":1,"d":"100%"}},{"$nulls":8},1731,30284198,"وزارة الصحة","التنويم","الإداري","قسم المالية","2023-10-18T19:48:00","امال القحطاني","48 Hours",{"$nulls":3},"Support Services ",null,{"$f":"CH32/CH33","v":{"v":0,"d":"0.00%"}},{"$nulls":7},"Total",{"$f":"CR29+CR30+CR31","v":8},{"$f":"SUM(CS29:CS31)","v":{"v":1,"d":"100%"}}]
[null,31,1720,30282061,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-10-15T14:28:00","امال القحطاني","24 Hours","2023-10-15","14:28:00","امال القحطاني","2023-10-15","14:28:00",{"$nulls":3},"2023-10-15","14:28:00","امال القحطاني",0,{"$nulls":17},"2023-10-15","14:50:00",0.015277777776645962,"2023-10-15","14:50:00","امال القحطاني",{"$nulls":3},"Clinical complaints","2. Safety","Medication &\nVaccination","Vaccinations timing ","لم يتم رفع التطيعمات بالنظام ","The vaccinations were not uploaded to the system.",null,"Patient",{"$nulls":15},1732,30205104,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المالية","2023-10-18T20:23:00","امال القحطاني","24 Hours",{"$nulls":3},"Total",{"$f":"CH29+CH30+CH31+CH32","v":5},{"$f":"CI29+CI30+CI31+CI32","v":{"v":1,"d":"100%"}},{"$nulls":7},"Medical",5,{"$f":"CR33/CR37","v":{"v":0.625,"d":"62.50%"}}]
[null,32,1721,30284198,"ذوي المراجع","التنويم","الطبي","قسم عمليات الولادة","2023-10-16T03:10:00","امال القحطاني","More than 72 Hours","2023-10-15","20:48:00","امال القحطاني","2023-10-15","15:10:00","2023-10-16","19:35:00","امال القحطاني","2023-10-18","12:47:00","ابرار الشمري",2.9006944444408873,"2023-10-18","12:48:00","ابرار الشمري",{"$nulls":14},"2023-11-07","17:59:00",20.21666666666715,"2023-11-07","17:59:00","ابرار الشمري",null,null,"11087-MARWA ABDUALRHMAN HUSINEI","Clinical complaints","1. Quality","Examination","Inadequate/incomplete assessment"," أتقدم إليكم نيابة عن زوجتي، رغد مبارك الرشود ، بشكوى ضد الدكتورة مروة حسني، طبيبة النساء والولادة في المستشفى.  يوم الأربعاء الموافق ،11/10/2023 عندما قامت الدكتورة مروة بفحص عنق الرحم لزوجتي، وأفادتنا بأنه مقاسه اثنان أصابع. وأعطتنا موعدًا للمتابعة يوم السبت .14/10 في يوم الجمعة الموافق ،13/10 شعرت زوجتي بألم، فذهبنا إلى قسم الطوارئ. وبعد إجراء تخطيط للطفل، أفادتنا طبيبة الطوارئ بأن الألم ليس طلقًا ولا ولادة، وأن مقياس عنق الرحم نصف أصبع.  اليوم التالي، الموافق ،14/10 ذهبنا إلى عيادة الدكتورة مروة للمتابعة. وبعد الفحص، قالت الدكتورة مروة إن عنق الرحم زاد إلى ثلاثة أصابع، وأن الولادة بدأت. منذ ذلك الحين، بدأت معاناة زوجتي. فالدكتورة مروة لم تشرح لنا التشخيص الطبي للخطة العلاجية. وقد طرحنا عليها العديد من الأسئلة، لكن الجواب كان دائمًا واحدًا:  أمورك تمام، تعالي بعد ساعتين . لقد عدنا إلى العيادة عدة مرات، وكانت الإجابة دائمًا هي نفسها. وفي النهاية، قررت الدكتورة مروة دخول زوجتي إلى المستشفى الساعة 12 ليًلا. بعد دخول زوجتي إلى\nالمستشفى، تم فحصها من قبل عدة طبيبات في غرفة الولادة، جميعهن اتفقوا على أن عنق الرحم ثلاثة أصابع. وأفادونا بأن الولادة تحتاج إلى وقت، وأن المعالج هو المسؤول عن تقديم المعلومات. في الساعة السادسة صباحًا، جاءت الدكتورة المعالجة بعد أن أمرت طبيبة الجناح بفض ماء الرحم الساعة الخامسة صباحًا. حاولنا معرفة حالة زوجتي، لكن الدكتورة المعالجة قالت إن الرحم انفتح من ثلاثة أصابع إلى أربعة أصابع. وتم إعطاؤنا إبرة الظهر\nبناءً على قرب الولادة. بعد ذلك، أجريت العديد من الفحوصات من قبل أطباء آخرين، لكن الرحم ظل على نفس المقاس، أي ثلاثة أصابع، ولم يحدث أي تقدم في توسع عنق الرحم. ثم قالت الدكتورة المعالجة إن الرحم في حالة توسع إلى خمسة أصابع. لكن تشخيص أطباء الجناح كان أن الرحم ثلاثة أصابع، ولا يوجد أي تقدم أو توسع. عندما كانت تأتي الدكتورة مروة، كنا نطلب توضيحًا واستفسارًا عن الحالة، لكن لم يكن هناك أي تجاوب. وكان الجواب المعتاد هو  ساعتين، وأمورك تمام . في الساعة الخامسة مساءً يوم الأحد ،15/10، ذهبت لتقديم شكوى لدى المدير المناوب. وبعد ذلك شرحت الأمر لدكتورة دعاء، التي كان تشخيصها مختلفًا عن تشخيص الدكتورة مروة. وقد تدخلت الدكتورة دعاء بإيقاف الطلق الصناعي الذي أثر على نبض الجنين. ثم جاءت الدكتورة مروة وأعطت أمرًا باعطاء زوجتي إبر مرخية لعنق الرحم. وبعد عشر دقائق، عادت وقالت إننا بحاجة إلى عملية قيصرية عاجلة. هذا القرار تم اتخاذه قبل فحص عنق الرحم. وقد حاولنا توضيح المخاطر، لكن السلوك كان غير مقبول جدًا. وقد أدخلت زوجتي في حالة رعب بطرح احتمال شلل الطفل. وقد حدث كل هذا بعد نصف ساعة فقط من تقديم الشكوى. وبعد ذلك، طلبت من الدكتورة مروة رأي طبيب آخر. \nلم يكن هناك تجاوب مع أسئلة المريضة وعائلتها. * من قبل الطبيبه مروى عدم إعطاء التشخيص الطبي بوضوح، بل بطريقة مبهمة وطمأنة فقط. * عدم شرح الخطة العلاجية. * عدم الإجابة على الأسئلة بوضوح، بل بالإجابة بتطمين فقط. كما أطالب المستشفى بتغطية تكاليف إبرة الظهر، إذا لم تتم الموافقة عليها من قبل التأمين. وذلك بناءً على إفادة الدكتورة مروة بأن التأمين الطبي سيغطي التكاليف بالكامل. وتفضلوا بقبول فائق التقدير والاحترام، أحمد بن عبداالله المطوع ","On behalf of my wife, Raghad Mubarak Al-Rashoud, I am writing to file a complaint against Dr. Marwa Hosni, the obstetrician/gynecologist at the hospital. On Wednesday, October 11, 2023, Dr. Marwa examined my wife's cervix and reported that it measured two fingers. She gave us a follow-up appointment for Saturday, October 14. On Friday, October 13, my wife experienced pain, so we went to the emergency room. After performing a fetal monitoring test, the emergency room doctor informed us that the pain was not labor and that her cervix measured half a finger. The following day, October 14, we went to Dr. Marwa's clinic for a follow-up appointment. After the examination, Dr. Marwa said that my wife's cervix had dilated to three fingers and that labor had begun. Since then, my wife's suffering has been ongoing. Dr. Marwa has not explained the medical diagnosis or the treatment plan. We have asked her many questions, but the answer has always been the same: \"You're fine, come back in two hours.\" We have returned to the clinic several times, and the answer has always been the same. Finally, Dr. Marwa decided to admit my wife to the hospital at midnight. After my wife was admitted, she was examined by several doctors in the delivery room, all of whom agreed that her cervix was three fingers dilated. They informed us that labor would take time and that the attending physician was responsible for providing information. At 6:00 AM, the attending physician arrived after the ward doctor had ordered my water to break at 5:00 AM. We tried to ascertain my wife's condition, but the attending physician said that her cervix had dilated from three to four fingers. We were given an epidural because labor was imminent. After that, several examinations were conducted by other doctors, but the cervix remained the same size, three fingers dilated, and there was no progress in cervical dilation. Then the attending physician said that the cervix was dilated to five fingers. However, the ward doctors' diagnosis was that the cervix was three fingers dilated, with no progress or dilation. Whenever Dr. Marwa came, we would ask for clarification and information about the situation, but there was no response. The usual answer was, \"Two hours, and you'll be fine.\" At 5:00 PM on Sunday, October 15th, I went to file a complaint with the on-duty manager. Afterward, I explained the situation to Dr. Doaa, whose diagnosis differed from that of Dr. Marwa. Dr. Doaa intervened by stopping the induced labor, which was affecting the fetal heartbeat. Dr. Marwa then came and ordered that my wife be given an epidural. Ten minutes later, she returned and said we needed an emergency C-section. This decision was made before examining the cervix. We tried to explain the risks, but her behavior was unacceptable. She terrified my wife by raising the possibility of the baby being paralyzed. All of this happened just half an hour after I filed the complaint. Afterward, I asked Dr. Marwa for a second opinion.\n\nThere was no response to the patient's and her family's questions. Dr. Marwa did not provide a clear diagnosis, but rather gave vague and reassuring answers. She did not explain the treatment plan. She did not answer questions clearly, but only reassuringly. I also demand that the hospital cover the costs of the epidural if it is not covered by insurance. This is based on Dr. Marwa's statement that medical insurance will cover all costs. With highest regards, Ahmed bin Abdullah Al-Mutawa",null,"Patient",{"$nulls":15},1741,30138347,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-10-23T10:02:00","ابرار الشمري","24 Hours",{"$nulls":13},"Admin",1,{"$f":"CR34/CR37","v":{"v":0.125,"d":"12.50%"}}]
[null,33,1722,30294380,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-16T14:19:00","ابرار الشمري","48 Hours","2023-10-16","14:19:00","ابرار الشمري","2023-10-16","14:19:00",{"$nulls":3},"2023-10-16","14:30:00","ابرار الشمري",0.007638888884685002,{"$nulls":3},{"$f":"(Y35+X35)-(U35+T35)","v":-45215.604166666664},{"$nulls":3},{"$f":"(AC35+AB35)-(Y35+X35)","v":0},{"$nulls":4},{"$f":"(AG35+AF35)-(U35+T35)","v":-45215.604166666664},{"$nulls":3},{"$f":"(AL35+AK35)-(U35+T35)","v":-45215.604166666664},"2023-10-17","16:53:00",1.0993055555591127,"2023-10-17","20:31:00","ابرار الشمري",{"$f":"(AS35+AR35)-(U35+T35)","v":1.250694444446708},null,null,"Management complaints","3. Institutional issues","Medical records","Medical report issues","تاخير في رفع بيانات فحص ماقبل الزواج وتمت افادتي برفعها ولاكن لم تظهر . ","There was a delay in uploading the premarital medical examination data, and I was informed that it had been uploaded but it did not appear.",null,"Patient",{"$nulls":15},1744,30295570,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-23T19:18:00","امال القحطاني","24 Hours",{"$nulls":13},"Nursing ",1,{"$f":"CR35/CR37","v":{"v":0.125,"d":"12.50%"}}]
[null,34,1724,30293673,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-17T19:07:00","ابرار الشمري","24 Hours","2023-10-17","19:07:00","ابرار الشمري","2023-10-17","19:07:00",{"$nulls":3},"2023-10-17","19:27:00","ابرار الشمري",0.013888888890505768,{"$nulls":3},-45216.81041666667,{"$nulls":3},0,{"$nulls":4},-45216.81041666667,{"$nulls":3},-45216.81041666667,"2023-10-17","20:19:00",0.036111111112404615,"2023-10-17","20:30:00","ابرار الشمري",0.04374999999708962,null,null,"Management complaints","3. Institutional issues","Medical records","Medical report issues","التاخير في رفع اجازة مرضية عبر منصة صحتي علماً انه تم التواصل ولم يتم الرد من قبل قسم التقارير الطبية . ","The delay in submitting a sick leave certificate via the Sehaty platform, noting that communication was made but no response was received from the medical reports department.",null,"Patient",{"$nulls":15},1745,30038485,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-10-23T19:24:00","امال القحطاني","48 Hours",{"$nulls":13},"Support Services ",1,{"$f":"CR36/CR37","v":{"v":0.125,"d":"12.50%"}}]
[null,35,1725,1743648,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2023-10-17T19:29:00","ابرار الشمري","More than 72 Hours","2023-10-17","19:29:00","ابرار الشمري","2023-10-17",{"$nulls":4},"2023-10-17","19:36:00","ابرار الشمري",0.8166666666656965,"2023-10-18","09:43:00","ابرار الشمري",0.5881944444481633,"2023-10-19","18:08:00","ابرار الشمري",1.3506944444452529,{"$nulls":4},-45216.816666666666,{"$nulls":3},-45216.816666666666,"2023-10-21","10:17:00",3.6118055555562023,"2023-10-25","09:44:00","امال القحطاني",7.588888888887595,null,null,"Management complaints","4. Accessibility","Delays","Treatment delay","تاخير بتلقي الخدمة العلاجية حيث تم الانتظار لمدة ساعتين . ","There was a delay in receiving medical services, as we waited for two hours.",null,"Patient",{"$nulls":15},1749,30296416,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-24T11:40:00","ابرار الشمري","24 Hours",{"$nulls":13},"Total",{"$f":"CR33+CR34+CR35+CR36","v":8},{"$f":"CS33+CS34+CS35+CS36","v":{"v":1,"d":"100%"}}]
[null,36,1726,30295669,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2023-10-17T19:36:00","ابرار الشمري","More than 72 Hours","2023-10-17","19:36:00","ابرار الشمري","2023-10-17","19:36:00",{"$nulls":3},"2023-10-17","19:41:00","ابرار الشمري",0.003472222226264421,"2023-10-18","09:43:00","ابرار الشمري",0.5847222222218988,"2023-10-19","17:43:00","ابرار الشمري",1.3333333333284827,{"$nulls":4},-45216.82013888889,{"$nulls":3},-45216.82013888889,"2023-10-21","10:20:00",3.610416666662786,"2023-10-21","18:51:00","ابرار الشمري",3.9652777777737356,null,null,"Management complaints","4. Accessibility","Delays","Treatment delay","تاخير بتلقي الخدمة العلاجية  من الدكتور والتمريض والانتظار ساعة ونصف وعند طلب استرجاع المبلغ تم الرفض . ","There was a delay in receiving medical services from the doctor and nurses, and I had to wait an hour and a half. When I requested a refund, it was refused.",null,"Patient",{"$nulls":15},1750,30275738,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2023-10-24T14:08:00","ابرار الشمري","48 Hours"]
[null,37,1727,30293723,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-10-18T11:20:00","ابرار الشمري","More than 72 Hours","2023-10-18","11:20:00","ابرار الشمري","2023-10-18","11:20:00",{"$nulls":3},"2023-10-18","11:25:00","ابرار الشمري",0.003472222226264421,{"$nulls":3},-45217.475694444445,{"$nulls":3},0,{"$nulls":4},-45217.475694444445,{"$nulls":3},-45217.475694444445,"2023-10-19","09:19:00",0.9124999999985448,"2023-10-22","11:11:00","ابرار الشمري",3.9902777777751908,null,null,"Management complaints","4. Accessibility","Delays","Treatment delay","تأخير بالعلاج وبالخدمة وتم الموافقه على العملية جزئية وعند دخولي لغرفة العملية تم تزويد بان يتم دفع مبلغ 12 الاف وبعد الخروج من المستشفى تم تزويدي 8 الاف وتم تاخر بخروج لدفع مبلغ ..\n\n","There was a delay in treatment and service, and the partial operation was approved. Upon entering the operating room, I was told to pay 12,000, and after leaving the hospital, I was given 8,000, and there was a delay in my discharge to pay the remaining amount.",null,"Patient",{"$nulls":15},1752,30255228,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-24T19:26:00","امال القحطاني","24 Hours"]
[null,38,1728,30295505,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-18T11:26:00","ابرار الشمري","24 Hours","2023-10-18","11:26:00","ابرار الشمري","2023-10-18","11:26:00",{"$nulls":3},"2023-10-18","11:37:00","ابرار الشمري",0.007638888884685002,{"$nulls":3},-45217.48402777778,{"$nulls":3},0,{"$nulls":4},-45217.48402777778,{"$nulls":3},-45217.48402777778,"2023-10-18","13:03:00",0.059722222220443655,"2023-10-18","19:26:00","امال القحطاني",0.3256944444437977,null,null,"Management complaints","3. Institutional issues","Medical records",".Birth registry issues","تاخير في رفع تبليغ الولادة . ","Delay in submitting the birth notification.",null,"Patient",{"$nulls":15},1754,30294583,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-25T17:48:00","امال القحطاني","24 Hours"]
[null,39,1729,30062177,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-10-18T13:22:00","امال القحطاني","More than 72 Hours","2023-10-18","13:19:00","امال القحطاني","2023-10-18","13:22:00","2023-10-18","13:23:00","امال القحطاني","2023-10-18","13:31:00","امال القحطاني",0.006250000005820766,{"$nulls":3},-45217.56319444445,{"$nulls":3},0,{"$nulls":4},-45217.56319444445,{"$nulls":3},-45217.56319444445,"2023-10-18","21:31:00",0.3333333333284827,"2023-11-07","17:55:00","ابرار الشمري",20.183333333334303,null,"13592-MOHAMED ALI ELAMEEN MOHAMED ","Clinical complaints","1. Quality","Examination","Inadequate/incomplete assessment"," حضرنا قبل اسبوعين وكان زوجي يتالم الم شديد وعند الدخول للدكتور تم الشرح للطبيب ان يمكن ان المريض سقط ولا يمكن معرفة ماسبب الالم وتم طلب  اجراء اشعه ورفض السبب انه مسوي لزوجي اشعه قبل شهرين والمريض علما انه بعد الرجوع للطوارئ تبين انه يعاني من كسر باالضلوع ونزيف حول الرئه  وحالته جدا خطيره . ","We came two weeks ago and my husband was in severe pain. Upon entering the doctor, it was explained to the doctor that the patient might have fallen and it was not possible to know the cause of the pain. An X-ray was requested and refused because my husband had an X-ray done two months ago. The patient, knowing that after returning to the emergency room, it became clear that he was suffering from a rib fracture and bleeding around the lung, and his condition was very serious.",null,"Patient",{"$nulls":15},1755,30295669,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-25T18:12:00","امال القحطاني","24 Hours"]
[null,40,1730,30205999,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2023-10-18T15:49:00","ابرار الشمري","24 Hours","2023-10-18","15:49:00","ابرار الشمري","2023-10-18","15:49:00",{"$nulls":3},"2023-10-18","15:49:00","امال القحطاني",0,{"$nulls":3},-45217.65902777778,{"$nulls":3},0,{"$nulls":4},-45217.65902777778,{"$nulls":3},-45217.65902777778,"2023-10-18","16:43:00",0.03749999999854481,"2023-10-18","16:43:00","ابرار الشمري",0.03749999999854481,null,null,"Clinical complaints","1. Quality","Delays",".Delayed test result","لم يتم رفع تحليل الزواج الى الان ","Marriage analysis has not yet been submitted",null,"Patient",{"$nulls":15},1760,30270119,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-26T12:03:00","ابرار الشمري","24 Hours"]
[null,41,1731,30284198,"وزارة الصحة","التنويم","الإداري","قسم المالية","2023-10-18T19:48:00","امال القحطاني","48 Hours","2023-10-18","19:48:00","امال القحطاني","2023-10-18","19:48:00",{"$nulls":3},"2023-10-19","13:50:00","امال القحطاني",0.7513888888934162,"2023-10-19","19:07:00","ابرار الشمري",0.2201388888861402,{"$nulls":3},-45218.79652777778,{"$nulls":4},-45218.57638888889,{"$nulls":3},-45218.57638888889,"2023-10-19","20:31:00",0.27847222222044365,"2023-10-21","10:57:00","ابرار الشمري",1.8798611111124046,null,null,"Management complaints","3. Institutional issues","Finance and\nBilling","Pricing variations","اختلاف الاسعار بعد البدأ بالخطه العلاجيه تم تبليغ المستفيد بان التأمين يغطي التكاليف وعند اتخاذ الاجراءات تم ابلاغي بوجود مبالغ اضافيه .","The price difference after starting the treatment plan: The beneficiary was informed that the insurance covered the costs, but when taking action, I was informed that there were additional amounts.",null,"Patient",{"$nulls":15},1761,30271130,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-26T12:27:00","ابرار الشمري","24 Hours"]
[null,42,1732,30205104,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المالية","2023-10-18T20:23:00","امال القحطاني","24 Hours","2023-10-18","20:23:00","امال القحطاني","2023-10-18","20:23:00",{"$nulls":3},"2023-10-21","10:47:00","ابرار الشمري",2.599999999998545,{"$nulls":3},-45220.44930555556,{"$nulls":3},0,{"$nulls":4},-45220.44930555556,{"$nulls":3},-45220.44930555556,"2023-10-21","10:48:00",6.9444443943211809E-4,"2023-10-21","10:48:00","ابرار الشمري",6.9444443943211809E-4,null,null,"Management complaints","3. Institutional issues","Finance and\nBilling","Pricing variations","تفيد بانه تم رفع عمليه من قبل الطبيب وعند موافقة التأمين بعد 24 تم التشخيص من قبل طبيب اخر ورالغاء طلب العمليه وتم مطالبتي بمبالغ بعد ذلك لوجود تشخيصين من قبل الاطباء وعدم الوضوح. ","It states that a procedure was requested by the doctor, and after the insurance approved it, after 24 hours, the diagnosis was made by another doctor, and the procedure request was cancelled. I was then asked to pay money due to the existence of two diagnoses by doctors and the lack of clarity.",null,"Patient",{"$nulls":15},1768,30209219,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-10-28T17:08:00","امال القحطاني","24 Hours"]
[4,43,1733,1457341,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2023-10-20T16:19:00","ابرار الشمري","More than 72 Hours","2023-10-19","19:23:00","ابرار الشمري","2023-10-20","16:19:00","2023-10-21","18:33:00","ابرار الشمري","2023-10-21","19:47:00","ابرار الشمري",1.1444444444496185,{"$nulls":3},-45220.82430555556,{"$nulls":3},0,{"$nulls":4},-45220.82430555556,{"$nulls":3},-45220.82430555556,"2023-10-24","10:41:00",2.6208333333343035,"2023-11-07","16:39:00","ابرار الشمري",16.869444444440887,null,"MOUAEED","Management complaints","4. Accessibility","Access","Appointment delay","كان موعدي ٤ وربع العصر وحضرت ٤ و٨د وانتظرت حتى الساعة ٤:٤٥ د ولم يدخلني على موعدي علماً انه يدخل\nناس اخرين ليس لديهم مواعيد على حساب من لديه موعد وعند سؤالي له عن ذلك اجاب بان الطائرة دائماً تتاخر\nفي المطار فلماذا هذ الاستهزاء وليست مره واحدة بل عدة مرات . و كذلك يستخدم الأشعة الصوتية للركبتين\nوالكتف لمدة ١٥د فقط اي لكل عضو ٥د فقط ويقول عندما تعالج الاسنان فانك تعالج لكل سن وحدة علماً بان\nقيمة الجلسة ٧٥٠ لمدة ربع الساعة لثلاثة أعضاء فهل هذا ضمير وايضاً التعامل غير جيد .","My appointment was at 4:15 PM, and I arrived at 4:08 PM. I waited until 4:45 PM, but he didn't let me in, even though he was letting in other people without appointments at the expense of those who did. When I asked him about it, he replied that the plane is always delayed at the airport. Why this disrespect? And it's not just once, but several times. He also only uses ultrasound for the knees and shoulders for 15 minutes, meaning only 5 minutes for each area. He says that when you treat teeth, you treat each tooth individually, even though the session costs 750 for 15 minutes for three areas. Is this ethical? His service is also poor.",null,"Patient",{"$nulls":15},1769,30008062,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-29T09:03:00","ابرار الشمري","24 Hours"]
[null,44,1737,1531045,"مراجع","التنويم","الطبي","قسم التخدير","2023-10-21T21:02:00","ابرار الشمري","More than 72 Hours","2023-10-21","20:01:00","ابرار الشمري","2023-10-21","21:02:00","2023-10-24","11:36:00","ابرار الشمري","2023-10-24","11:39:00","ابرار الشمري",2.609027777783922,"2023-10-24","18:53:00","امال القحطاني",0.3013888888890506,{"$nulls":3},-45223.78680555556,{"$nulls":4},-45223.48541666667,{"$nulls":3},-45223.48541666667,"2023-10-31","11:26:00",6.990972222221899,"2023-11-02","12:26:00","ابرار الشمري",9.03263888888614,null,null,"Clinical complaints","1. Quality","Treatment","Inadequate pain management","عدم تعاون طبيب التخدير لإعطاء جرعة التخدير المناسبة لإبرة الظهر بالرغم من اني قمت باستدعاءه اكثر من\nمرة ولم يحضر ورفض اعطاء اوامر بزيادة الجرعة بالرغم انه كان يتوجب عليه ذلك لانها كانت جرعة خفيفة جدا\nولم استفد منها ابدا اخر ٣ ساعات قبل الولادة وخلال الولادة . عدم تواجد طبيبتي لتوليدي بسبب انشغالها في\nعملية قيصرية وبالتالي قيام طبيية اخرى بتوليدي ( الدكتورة سارة ) مع عدم وجود اي نوع تسكين للألم خلال\nالولادة وبعد ذلك تم تأجيل خياطة القطب حتى يأتي طبيب التخدير لزيادة الجرعه بسبب الألم الشديد وايضا طلبت\nمني الدكتورة انتظار الاستشارية د.مروى حتى تأتي وتقوم بخياطة مكان الولادة وهذا اخذ وقت طويل جدا مما\nتسبب ب تورم شديد في المنطقة استمر لمدة اسبوع متواصل وبشكل مؤلم جدا وبعد كل هذا قامو بالطلب من\nزوجي التوقيع على ورقة للخياطة التجميلية من دون ان يتم الشرح له عما فيها واكتشفنا فيما بعد انه طلب للخياطة\nالتجميلية والتي لم تتم اصلا ولم اطلبها او حتى احتاجها خلال الولادة وبعدها قامو بتأخير خروجنا من المستشفى\nحتى نقوم بدفع ثمن الخياطة التجميلية التي لم احصل عليها ....كانت تجربة سيئة جدا ومؤلمة جدا للأسف","The anesthesiologist was uncooperative in administering the appropriate dose of anesthesia for the epidural, despite my calling him multiple times. He refused to come and ordered an increase in the dose, even though he was obligated to do so because it was a very low dose. I did not benefit from it at all during the last three hours before delivery and during labor. My doctor wasn't available to deliver my baby because she was performing a C-section, so another doctor (Dr. Sarah) delivered me. There was no pain relief whatsoever during the delivery, and the stitching was postponed until the anesthesiologist arrived to increase the dosage due to the severe pain. The doctor also told me to wait for the consultant, Dr. Marwa, to come and stitch the incision. This took a very long time, causing severe swelling in the area that lasted for a week and was extremely painful. After all this, they asked my husband to sign a form for cosmetic stitching without explaining what it was. We later discovered it was for cosmetic stitching, which was never done, and which I neither requested nor needed during the delivery. They then delayed our discharge from the hospital until we paid for the cosmetic stitching I never received. It was a very bad and very painful experience, unfortunately.",null,"Patient",{"$nulls":15},1770,30074587,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-10-29T13:51:00","ابرار الشمري","24 Hours"]
[null,45,1740,30147982,"ذوي المراجع","التنويم","الطبي","قسم التخدير","2023-10-22T12:59:00","ابرار الشمري","72 Hours","2023-10-22","12:51:00","ابرار الشمري","2023-10-22","12:59:00","2023-10-24","11:38:00","ابرار الشمري","2023-10-24","11:39:00","ابرار الشمري",1.9444444444452529,{"$nulls":3},-45223.48541666667,{"$nulls":3},0,{"$nulls":4},-45223.48541666667,{"$nulls":3},-45223.48541666667,"2023-10-24","20:42:00",0.37708333333284827,"2023-10-26","12:52:00","ابرار الشمري",2.0506944444423425,null,null,"Clinical complaints","1. Quality","Treatment","Inadequate pain management","عدم تعاون طبيب التخدير لإعطاء جرعة التخدير المناسبة لإبرة الظهر بالرغم من اني قمت باستدعاءه اكثر من\nمرة ولم يحضر ورفض اعطاء اوامر بزيادة الجرعة بالرغم انه كان يتوجب عليه ذلك لانها كانت جرعة خفيفة جدا\nولم استفد منها ابدا اخر ٣ ساعات قبل الولادة وخلال الولادة . عدم تواجد طبيبتي لتوليدي بسبب انشغالها في\nعملية قيصرية وبالتالي قيام طبيية اخرى بتوليدي ( الدكتورة سارة ) مع عدم وجود اي نوع تسكين للألم خلال\nالولادة وبعد ذلك تم تأجيل خياطة القطب حتى يأتي طبيب التخدير لزيادة الجرعه بسبب الألم الشديد وايضا طلبت\nمني الدكتورة انتظار الاستشارية د.مروى حتى تأتي وتقوم بخياطة مكان الولادة وهذا اخذ وقت طويل جدا مما\nتسبب ب تورم شديد في المنطقة استمر لمدة اسبوع متواصل وبشكل مؤلم جدا وبعد كل هذا قامو بالطلب من\nزوجي التوقيع على ورقة للخياطة التجميلية من دون ان يتم الشرح له عما فيها واكتشفنا فيما بعد انه طلب للخياطة\nالتجميلية والتي لم تتم اصلا ولم اطلبها او حتى احتاجها خلال الولادة وبعدها قامو بتأخير خروجنا من المستشفى\nحتى نقوم بدفع ثمن الخياطة التجميلية التي لم احصل عليها ....كانت تجربة سيئة جدا ومؤلمة جدا للأسف","عدم تعاون طبيب التخدير لإعطاء جرعة التخدير المناسبة لإبرة الظهر بالرغم من اني قمت باستدعاءه اكثر من\nمرة ولم يحضر ورفض اعطاء اوامر بزيادة الجرعة بالرغم انه كان يتوجب عليه ذلك لانها كانت جرعة خفيفة جدا\nولم استفد منها ابدا اخر ٣ ساعات قبل الولادة وخلال الولادة . عدم تواجد طبيبتي لتوليدي بسبب انشغالها في\nعملية قيصرية وبالتالي قيام طبيية اخرى بتوليدي ( الدكتورة سارة ) مع عدم وجود اي نوع تسكين للألم خلال\nالولادة وبعد ذلك تم تأجيل خياطة القطب حتى يأتي طبيب التخدير لزيادة الجرعه بسبب الألم الشديد وايضا طلبت\nمني الدكتورة انتظار الاستشارية د.مروى حتى تأتي وتقوم بخياطة مكان الولادة وهذا اخذ وقت طويل جدا مما\nتسبب ب تورم شديد في المنطقة استمر لمدة اسبوع متواصل وبشكل مؤلم جدا وبعد كل هذا قامو بالطلب من\nزوجي التوقيع على ورقة للخياطة التجميلية من دون ان يتم الشرح له عما فيها واكتشفنا فيما بعد انه طلب للخياطة\nالتجميلية والتي لم تتم اصلا ولم اطلبها او حتى احتاجها خلال الولادة وبعدها قامو بتأخير خروجنا من المستشفى\nحتى نقوم بدفع ثمن الخياطة التجميلية التي لم احصل عليها ....كانت تجربة سيئة جدا ومؤلمة جدا للأسف",null,"Patient",{"$nulls":15},1772,1545711,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-10-30T11:44:00","ابرار الشمري","24 Hours"]
[null,46,1741,30138347,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-10-23T10:02:00","ابرار الشمري","24 Hours","2023-10-23","10:02:00","ابرار الشمري","2023-10-23","10:02:00",{"$nulls":3},"2023-10-23","10:07:00","ابرار الشمري",3.4722222189884633E-3,{"$nulls":3},-45222.42152777778,{"$nulls":3},0,{"$nulls":4},-45222.42152777778,{"$nulls":3},-45222.42152777778,"2023-10-23","10:18:00",0.00763888889196096,"2023-10-23","15:58:00","ابرار الشمري",0.2437500000014552,null,null,"Clinical complaints","1. Quality",".Patient journey","Miscoordination","تم التواصل مع شركة التامين وافادتي بعدم رفع طلب موافقه على الادويه والمرطبات للكزيما وعند الاستفسار من قسم الموافقات افادة انه سياسة جديده علماً بان سابقا تم صرفها لي من دون اي إشكاليه . ","I contacted the insurance company and they informed me that they had not submitted a request for approval of the medications and moisturizers for eczema. When I inquired with the approvals department, they stated that it was a new policy, noting that they had previously been dispensed to me without any problem.",null,"Patient",{"$nulls":15},1779,1800379,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-10-31T11:13:00","ابرار الشمري","24 Hours"]
[null,47,1744,30295570,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-23T19:18:00","امال القحطاني","24 Hours","2023-10-23","19:18:00","امال القحطاني","2023-10-23","19:18:00",{"$nulls":3},"2023-10-23","19:24:00","امال القحطاني",4.166666665696539E-3,{"$nulls":3},-45222.808333333334,{"$nulls":3},0,{"$nulls":4},-45222.808333333334,{"$nulls":3},-45222.808333333334,"2023-10-23","20:38:00",0.05138888888905058,"2023-10-24","19:20:00","امال القحطاني",0.9972222222204437,null,null,"Management complaints","3. Institutional issues","Medical records",".Birth registry issues","تأخير في رفع تبليغ الولاده من قبل القسم برقم هوية الام 2494788942\n","Delay in submitting the birth notification by the department, mother's ID number 2494788942",null,"Patient",{"$nulls":15},1780,30128877,"وزارة الصحة","التنويم","الخدمات المساندة","قسم النظافة","2023-10-31T16:11:00","امال القحطاني","48 Hours"]
[null,48,1745,30038485,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-10-23T19:24:00","امال القحطاني","48 Hours","2023-10-23","19:24:00","امال القحطاني","2023-10-23","19:24:00",{"$nulls":3},"2023-10-23","19:47:00","امال القحطاني",0.015972222223354038,"2023-10-24","19:57:00","امال القحطاني",1.0069444444452529,{"$nulls":3},-45223.83125,{"$nulls":4},-45222.82430555556,{"$nulls":3},-45222.82430555556,"2023-10-25","13:20:00",1.7312499999970896,"2023-10-25","18:22:00","امال القحطاني",1.9409722222189885,null,null,"Clinical complaints","2. Safety","Medication &\nVaccination","Vaccinations timing ","لم تُضَف اللقاحات إلى النظام","Vaccinations have not added to the system",null,"Patient",{"$nulls":15},1781,1036632741,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2023-10-31T17:11:00","امال القحطاني","24 Hours"]
[null,49,1749,30296416,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-24T11:40:00","ابرار الشمري","24 Hours","2023-10-24","11:40:00","ابرار الشمري","2023-10-24","11:40:00",{"$nulls":3},"2023-10-24","14:08:00","ابرار الشمري",0.10277777777810115,{"$nulls":3},-45223.58888888889,{"$nulls":3},0,{"$nulls":4},-45223.58888888889,{"$nulls":3},-45223.58888888889,"2023-10-24","15:14:00",0.045833333337213844,"2023-10-25","09:43:00","امال القحطاني",0.8159722222262644,null,null,"Management complaints","3. Institutional issues","Medical records",".Birth registry issues","تاخير في رفع تبليغ الولادة ","Delay in submitting the birth notification",null,"Patient"]
[null,50,1750,30275738,"وزارة الصحة","التنويم","الإداري","قسم الموافقات الطبية","2023-10-24T14:08:00","ابرار الشمري","48 Hours","2023-10-24","14:08:00","ابرار الشمري","2023-10-24","14:08:00",{"$nulls":3},"2023-10-24","14:19:00","ابرار الشمري",0.00763888889196096,"2023-10-25","10:01:00","امال القحطاني",0.8208333333313931,{"$nulls":3},-45224.41736111111,{"$nulls":4},-45223.59652777778,{"$nulls":3},-45223.59652777778,"2023-10-26","11:23:00",1.8777777777795563,"2023-10-26","11:56:00","ابرار الشمري",1.9006944444408873,null,null,"Clinical complaints","1. Quality","Delays","Delay in admitting patient","المماطلة في تقديم الخدمة من اجل انتظار رفع موافقه .","Delaying service delivery in order to raise expectations of approval.",null,"Patient"]
[null,51,1752,30255228,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-24T19:26:00","امال القحطاني","24 Hours","2023-10-24","19:26:00","امال القحطاني","2023-10-24","19:26:00",{"$nulls":3},"2023-10-24","19:26:00","امال القحطاني",0,{"$nulls":3},-45223.80972222222,{"$nulls":3},0,{"$nulls":4},-45223.80972222222,{"$nulls":3},-45223.80972222222,"2023-10-24","19:54:00",0.01944444444961846,"2023-10-24","19:54:00","امال القحطاني",0.01944444444961846,null,null,"Management complaints","3. Institutional issues","Medical records",".Birth registry issues"," لم يتم ادخال تبيلغ الولاده الى الان ","The birth notification has not yet been entered.",null,"Patient"]
[null,52,1754,30294583,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-25T17:48:00","امال القحطاني","24 Hours","2023-10-25","17:48:00","امال القحطاني","2023-10-25","17:48:00",{"$nulls":3},"2023-10-25","17:48:00","امال القحطاني",0,{"$nulls":3},-45224.74166666667,{"$nulls":3},0,{"$nulls":4},-45224.74166666667,{"$nulls":3},-45224.74166666667,"2023-10-25","17:53:00",3.4722222189884633E-3,"2023-10-25","17:53:00","امال القحطاني",3.4722222189884633E-3,null,null,"Management complaints","3. Institutional issues","Medical records",".Birth registry issues","تأخير في ادخال تبليغ الولاده ","Delay in entering birth notification",null,"Patient",{"$nulls":15},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,53,1755,30295669,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-25T18:12:00","امال القحطاني","24 Hours","2023-10-25","18:12:00","امال القحطاني","2023-10-25","18:12:00",{"$nulls":3},"2023-10-25","18:12:00","امال القحطاني",0,{"$nulls":3},-45224.75833333333,{"$nulls":3},0,{"$nulls":4},-45224.75833333333,{"$nulls":3},-45224.75833333333,"2023-10-25","18:17:00",0.003472222226264421,"2023-10-25","18:17:00","امال القحطاني",0.003472222226264421,null,null,"Management complaints","3. Institutional issues","Medical records",".Birth registry issues","لم يتم رفع تبليغ الولاده . ","The birth notification was not submitted.",null,"Patient",{"$nulls":15},"ابرار الشمري",25,{"$f":"BV55/BV57","v":{"v":0.5208333333333334,"d":"52.08%"}},18,3,null,4,{"$f":"BV55","v":25}]
[null,54,1760,30270119,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-26T12:03:00","ابرار الشمري","24 Hours","2023-10-26","12:03:00","ابرار الشمري","2023-10-26","12:03:00",{"$nulls":3},"2023-10-26","12:03:00","ابرار الشمري",0,{"$nulls":3},-45225.50208333333,{"$nulls":3},0,{"$nulls":4},-45225.50208333333,{"$nulls":3},-45225.50208333333,"2023-10-26","12:23:00",0.013888888890505768,"2023-10-26","12:23:00","ابرار الشمري",0.013888888890505768,null,null,"Management complaints","3. Institutional issues","Medical records",".Birth registry issues","تاخير في رفع التبليغ ","The birth notification was not submitted.",null,"Patient",{"$nulls":15},"امال القحطاني",23,{"$f":"BV56/BV57","v":{"v":0.4791666666666667,"d":"47.92%"}},18,5,null,null,{"$f":"BV56","v":23}]
[null,55,1761,30271130,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-26T12:27:00","ابرار الشمري","24 Hours","2023-10-26","12:27:00","ابرار الشمري","2023-10-26","12:27:00",{"$nulls":3},"2023-10-26","12:27:00","ابرار الشمري",0,{"$nulls":3},-45225.51875,{"$nulls":3},0,{"$nulls":4},-45225.51875,{"$nulls":3},-45225.51875,"2023-10-26","12:31:00",2.7777777722803876E-3,"2023-10-26","12:31:00","ابرار الشمري",2.7777777722803876E-3,null,null,"Management complaints","3. Institutional issues","Medical records",".Birth registry issues","تاخير رفع تبليغ الولادة ","The birth notification was not submitted.",null,"Patient",{"$nulls":15},"Total",{"$f":"SUBTOTAL(9,BV55:BV56)","v":48},{"$f":"SUBTOTAL(9,BW55:BW56)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BX55:BX56)","v":36},{"$f":"SUM(BY55:BY56)","v":8},{"$f":"SUM(BZ55:BZ56)","v":0},{"$f":"SUM(CA55:CA56)","v":4},{"$f":"SUBTOTAL(9,CB55:CB56)","v":48}]
[null,56,1763,20151717,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2023-10-26T19:29:00","امال القحطاني","More than 72 Hours","2023-10-26","19:21:00","امال القحطاني","2023-10-26","19:29:00","2023-10-31","20:21:00","امال القحطاني","2023-10-31","20:21:00","امال القحطاني",5.036111111112405,{"$nulls":3},-45230.847916666666,{"$nulls":3},0,{"$nulls":4},-45230.847916666666,"2023-11-08","18:08:00","ابرار الشمري",7.907638888893416,null,null,-45230.847916666666,{"$nulls":3},-45230.847916666666,null,null,"Clinical complaints","1. Quality","Patient journey","Patient flow issues","الممرضة لا تستجيب للمرضى، تجاهلت سؤالي وأدارت ظهرها لي بفظاظة، ثم لم تناديني في الوقت المحدد. كان موعدي الساعة 6:40 مساءً، واستمر المرضى الآخرون في الذهاب إلى العيادة دون أن ينادي أحد بأسمائهم، وعندها طلبت منها الالتزام بالمواعيد، فبدأت تتصرف بفظاظة كما ذكرت سابقًا. علماً بأنني تلقيت اتصالاً الساعة 7:10 مساءً.\n\nبالنسبة لمستشفى يتمتع بسمعة طيبة كهذه، ينبغي على جميع الموظفين أن يتصرفوا بطريقة ترحيبية، على الأقل بشكل طبيعي، إن لم يكن ودودًا ومتعاونًا.","The nurse does not respond to patients, she ignored my question and turned her back to me with a\nrude way then she didn’t call me on time. My appointment was at 6:40pm and\nother patients kept going to the office without anyone calling their names, and that’s when I asked\nher to go by appointments then she begin to be rude as I mentioned above. Note I was called at\n7:10pm\n\n For a hospital with such a good reputation, all employees should behave in a welcoming way. At least normal if not helpful and friendly",null,"Patient"]
[5,57,1767,20112290,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2023-10-28T14:08:00","امال القحطاني","More than 72 Hours","2023-10-28","13:56:00","امال القحطاني","2023-10-28","14:08:00","2023-10-31","20:20:00","امال القحطاني","2023-10-31","20:20:00","امال القحطاني",3.258333333331393,{"$nulls":3},-45230.84722222222,{"$nulls":3},0,{"$nulls":4},-45230.84722222222,"2023-11-08","18:01:00","ابرار الشمري",7.90347222222772,null,null,-45230.84722222222,{"$nulls":3},-45230.84722222222,null,"SAAD ALAMMAR","Clinical complaints","1. Quality",".Patient journey","Miscoordination","تم إدخال زوجتي لغرفة خاصة مع أن تغطية التأمين سويت (جناح) وكانت الغرفة غير نظيفة من حيث الأثاث وبعد التصعيد ومخاطبتهم أدخلوها في اليوم التالي إلى سويت حسب تغطية التأمين مما تسبب هذا التأخر في عدم الاستطاعة لخدمات الضيافة للزوار . ","My wife was admitted to a private room even though the insurance coverage was for a suite. The room was unclean in terms of the furniture. After escalating the matter and addressing them, they admitted her the next day to a suite according to the insurance coverage. This delay caused an inability to provide hospitality services to visitors.",null,"Patient",{"$nulls":15},"MOH",48,{"$f":"BV59/69","v":{"v":0.6956521739130435,"d":"69.57%"}}]
[null,58,1768,30209219,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-10-28T17:08:00","امال القحطاني","24 Hours","2023-10-28","17:08:00","امال القحطاني","2023-10-28","17:08:00",{"$nulls":3},"2023-10-28","18:47:00","امال القحطاني",0.06874999999854481,{"$nulls":3},-45227.782638888886,{"$nulls":3},0,{"$nulls":4},-45227.782638888886,{"$nulls":3},-45227.782638888886,"2023-10-28","21:27:00",0.11111111111677019,"2023-10-29","15:52:00","ابرار الشمري",0.8784722222262644,null,null,"Clinical complaints","2. Safety","Medication &\nVaccination","Vaccinations timing ","لم تُضَف اللقاحات إلى النظام","the vaccinations have not added to the system",null,"Patient"]
[null,59,1769,30008062,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-10-29T09:03:00","ابرار الشمري","24 Hours","2023-10-29","09:03:00","ابرار الشمري","2023-10-29","09:03:00",{"$nulls":3},"2023-10-29","09:03:00","ابرار الشمري",0,{"$nulls":3},-45228.37708333333,{"$nulls":3},0,{"$nulls":4},-45228.37708333333,{"$nulls":3},-45228.37708333333,"2023-10-29","09:21:00",0.012499999997089617,"2023-10-29","09:21:00","ابرار الشمري",0.012499999997089617,null,null,"Management complaints","3. Institutional issues","Medical records","Medical report issues","تاخير في رفع تقرير (فحص السلاح ) عبر الموقع.","There was a delay in uploading the (weapon inspection) report via the website.",null,"Patient",{"$nulls":15},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,60,1770,30074587,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-10-29T13:51:00","ابرار الشمري","24 Hours","2023-10-29","13:51:00","ابرار الشمري","2023-10-29","13:51:00",{"$nulls":3},"2023-10-29","13:51:00","ابرار الشمري",0,{"$nulls":3},-45228.57708333333,{"$nulls":3},0,{"$nulls":4},-45228.57708333333,{"$nulls":3},-45228.57708333333,"2023-10-29","14:11:00",0.013888888890505768,"2023-10-29","14:11:00","ابرار الشمري",0.013888888890505768,null,null,"Clinical complaints","2. Safety","Medication &\nVaccination","Vaccinations timing ","تاخير رفع التطعيمات ","Delay in lifting vaccinations",null,"Patient",{"$nulls":15},{"$f":"BX57","v":36},{"$f":"BY57","v":8},{"$f":"BZ57","v":0},{"$f":"CA57","v":4}]
[null,61,1771,30296734,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2023-10-29T15:01:00","ابرار الشمري","More than 72 Hours","2023-10-29","14:37:00","ابرار الشمري","2023-10-29","15:01:00","2023-10-30","09:52:00",null,"2023-10-30","09:53:00","ابرار الشمري",0.7861111111124046,"2023-11-02","12:25:00","ابرار الشمري",3.1055555555503815,"2023-11-07","16:32:00","ابرار الشمري",5.171527777776646,{"$nulls":4},-45229.41180555556,"2023-12-06","18:36:00","امال القحطاني",37.36319444444234,null,null,-45229.41180555556,{"$nulls":3},-45229.41180555556,null,null,"Clinical complaints","1. Quality","Delays","Treatment delay","تاخير اعطاء المريضه ابرة الانسولين لمدة ساعتين ونصف دون اي مبالاة بما يتسبب التاخير على الطفله .","Delaying giving the patient an insulin injection for two and a half hours without any regard for what the delay would cause to the child.",null,"Patient",{"$nulls":15},{"$f":"BU62/BV59","v":{"v":0.75,"d":"75.00%"}},{"$f":"BV62/BV59","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"BW62/BV59","v":{"v":0,"d":"0.00%"}},{"$f":"BX62/BV59","v":{"v":0.08333333333333333,"d":"8.33%"}}]
[null,62,1772,1545711,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-10-30T11:44:00","ابرار الشمري","24 Hours","2023-10-30","11:44:00","ابرار الشمري","2023-10-30","11:44:00",{"$nulls":3},"2023-10-30","13:23:00","ابرار الشمري",0.06874999999854481,{"$nulls":3},-45229.55763888889,{"$nulls":3},0,{"$nulls":4},-45229.55763888889,"2023-10-30","13:24:00","ابرار الشمري",6.944444467080757E-4,null,null,-45229.55763888889,{"$nulls":3},-45229.55763888889,{"$nulls":6},"الاطلاع على الايميل . ","Check your email.",null,"Patient"]
[null,63,1774,30293905,"مجلس الضمان الصحي","الطوارئ","الإداري","الموافقات الطبية","2023-10-30T12:51:00","ابرار الشمري","48 Hours","2023-10-30","12:51:00","ابرار الشمري","2023-10-30","12:51:00",{"$nulls":3},"2023-10-30","14:55:00","ابرار الشمري",0.086111111115315,"2023-10-30","14:55:00","ابرار الشمري",0,{"$nulls":3},-45229.62152777778,{"$nulls":4},-45229.62152777778,{"$nulls":3},-45229.62152777778,"2023-10-30","19:16:00",0.18124999999417923,"2023-11-01","09:50:00","امال القحطاني",1.788194444437977,null,null,"Clinical complaints","1. Quality","Delays","Delay in admitting patient","عدم رفع موافقه لتامين والحالة كانت طارئه وذلك بتاربخ 8/10/2023","The insurance approval was not submitted, and the case was an emergency, on 8/10/2023.",null,"Patient",{"$nulls":15},"In-Patient",7,{"$f":"BV65/BV68","v":{"v":0.14583333333333334,"d":"14.58%"}}]
[null,64,1773,1545711,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-10-30T13:24:00","ابرار الشمري","24 Hours","2023-10-30","13:24:00","ابرار الشمري","2023-10-30","13:24:00",{"$nulls":3},"2023-10-30","13:24:00","ابرار الشمري",0,{"$nulls":3},-45229.558333333334,{"$nulls":3},0,{"$nulls":4},-45229.558333333334,{"$nulls":3},-45229.558333333334,"2023-10-30","13:39:00",0.010416666664241347,"2023-10-30","13:39:00","ابرار الشمري",0.010416666664241347,null,null,"Clinical complaints","1. Quality","Treatment","Treatment plan issues","قوم برفع الشكوى للمرة الثامنة بخصوص نفس المشكلة حيث تمت افادتي بإعادة تقديم الشكوى ضد المستشفى مرة اخرى حيث انهم لم يتجاوبوا وانكم ستقومون بالمتابعة. رقم الشكوى السابقة 230822-8471 تم تنويم ابني زياد في النستشفى يوم الأربعاء 21 - 6 لإجراء عملية في الجيوب الانفية ونظرا لدقة وصعوبة العملية في الجيب الانفي فوق العين، تطلب ذلك عملها بجهاز ملاحة خاص للوصول الى المكان دون الاضرار بالمنطقة العصبية خلف العين. كان من المقرر ان تستغرق العملية حوالي 20 الى 30 دقيقة ولكنها استمرت لاكثر من ساعتين ونصف. استغربت وقلقت بسبب عدم توضيح السبب او اعطائي اية معلومات وفي كل مرة أسأل فيها عن سبب التأخير كان قسم العمليات يرشدني الى قسم الافاقة بحجة انها انتهت وبرد قسم الافاقة بأن المريض ليس بالداخل. وفي النهاية اعترفوا في قسم العمليات ان ابني مازال في الداخل ولم يعطوني اية اسباب للتأخير. عندما خرج ابلغني الدكتور ان العملية لم تتم لأن جهاز الملاحة تعطل بمجرد البدء في العملية. وقاموا بالتواصل مع شركة الصيانة التي لم تستطع القدوم لضيق الوقت وتم عمل مكالمة فيديو ليتم الاصلاح خلالها ولم يتمكنوا من ذلك مع استمرارهم باعطاء جرعات مخدر اضافية لابني طوال هذه المدة ودون ان يفكروا بافاقته والغاء العمل. حصلت على تقرير مفصل لما حدث اثناء العملية وهو ما يثبت ما تم ذكره اعلاه بالاضافة الى انهم ذكروا انهم حاولوا العمل بدون الجهاز (Blindly) وبدون حتى استخدام منظار بديل وهذا خطر جدا لا يختلف عليه طبيبين. تم تنويم ابني لمدة 3 ايام لانهم كانوا يتوقعون حصول مضاعفات ثم خرج بعد هذه المعاناة بدون اي تحسن وبنفس الشكوى ولكن على الاقل بحفظ الله لم يحصل اضرار حتى الان ولكن تطلب الامر الذهاب لمستشفى اخر (سليمان الحبيب) لاجراء العملية وتم رفع الطلب ولكن تم الرفض من التأمين لان سجلاتهم تشير الى ان العملية تمت بالفعل وان المستشفى تقاضى كامل المبلغ. حاولت شركت التأمين كما حاولت انا التواصل مع المستشفى لالغاء الطلب دون نتيجة وذهبت وقابلت مدير المستشفى ووعدني بالحل منذ يوم الإثنين الماضي وايضا بدون تجاوب او حتى الرد على مكالماتي او رسائلي. تم ارفاق تقرير من مستشفى سليمان الحبيب يثبت وجود نفس المشكلة بعد اجراء العملية. ارجو منكم المساعدة لأن ابني بحاجة لاجراء العملية والعودة الى جامعته بأسرع وقت. ارجو المساعدة فيما يلي الغاء الطلب من قبل المستشفى توقيع العقوبة اللازمة عليهم وجزاكم الله خيرا.","I am filing my eighth complaint regarding the same issue. I was told to resubmit the complaint against the hospital because they did not respond, and that I should follow up. My previous complaint number was 230822-8471. My son, Ziad, was admitted to the hospital on Wednesday, June 21st, for sinus surgery. Due to the delicate and complex nature of the surgery in the sinus above the eye, it required a special navigation device to reach the location without damaging the nerve area behind the eye. The surgery was scheduled to take about 20 to 30 minutes, but it lasted for more than two and a half hours. I was surprised and worried because there was no explanation or information given to me. Every time I asked about the reason for the delay, the operating room staff directed me to the recovery room, claiming that the surgery was over. The recovery room staff then said that the patient was not in the room. Finally, they admitted in the operating room that my son was still in the room but did not give me any reason for the delay. When he came out, the doctor informed me that the surgery was not completed because the navigation device malfunctioned as soon as the procedure began. They contacted the maintenance company, but they couldn't come due to time constraints. A video call was arranged for repairs, but they were unsuccessful. They continued administering additional doses of anesthesia to my son throughout this period without considering waking him or canceling the procedure. I obtained a detailed report of what happened during the operation, which confirms what I mentioned above. They also stated that they attempted to operate blindly, without even using an alternative endoscope, which is extremely dangerous, a fact no two doctors would dispute. My son was hospitalized for three days because they anticipated complications. He was discharged after this ordeal without any improvement and with the same symptoms. Thankfully, no harm has occurred so far, but it required a transfer to another hospital (Sulaiman Al Habib) for the procedure. The request was submitted, but it was rejected by the insurance company because their records indicate the operation was already performed and the hospital received full payment. The insurance company and I tried to contact the hospital to cancel the request, but to no avail. I went and met with the hospital director, who promised a solution last Monday, but there has been no response or reply to my calls or messages. A report from Sulaiman Al Habib Hospital is attached confirming the same problem after the surgery. I implore you to help, as my son needs the surgery and to return to university as soon as possible. I request your assistance in canceling the hospital's request and imposing the necessary penalties on them. May God reward you.",null,"Patient",{"$nulls":15},"Out-Patient",38,{"$f":"BV66/BV68","v":{"v":0.7916666666666666,"d":"79.17%"}}]
[null,65,1776,20298437,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-10-30T15:02:00","امال القحطاني","24 Hours","2023-10-30","15:03:00","امال القحطاني","2023-10-30","15:03:00",{"$nulls":3},"2023-10-30","15:07:00","امال القحطاني",{"$f":"(U67+T67)-(P67+O67)","v":0.002777777779556345},{"$nulls":3},-45229.62986111111,{"$nulls":3},0,{"$nulls":4},-45229.62986111111,{"$nulls":3},-45229.62986111111,"2023-10-30","19:14:00",{"$f":"(AP67+AO67)-(U67+T67)","v":0.17152777777664596},"2023-10-30","20:21:00","امال القحطاني",0.21805555555329192,null,null,"Clinical complaints","1. Quality",".Patient journey","Miscoordination","لديه موافقة طبية سابقه يحتاج الغاء الموافقة السابقه لرفع موافقة بخصوص اجراء عملية ولا يوجد تجاوب او توضيح من قبل المستشفى ","He has prior medical approval and needs to cancel it in order to obtain approval for a procedure, but there has been no response or clarification from the hospital.",null,"Patient",{"$nulls":15},"ER",3,{"$f":"BV67/BV68","v":{"v":0.0625,"d":"6.25%"}}]
[null,66,1778,30270407,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-10-30T20:08:00","امال القحطاني","More than 72 Hours","2023-10-30","20:00:00","امال القحطاني","2023-10-30","20:08:00","2023-10-31","20:18:00","امال القحطاني","2023-10-31","20:31:00","امال القحطاني",1.015972222223354,"2023-11-07","16:36:00","ابرار الشمري",6.836805555554747,"2023-11-06","15:01:00","ابرار الشمري",-1.0659722222189885,{"$nulls":4},-45230.85486111111,{"$nulls":3},-45230.85486111111,"2023-11-08","18:07:00",7.900000000001455,"2023-11-08","18:07:00","ابرار الشمري",7.900000000001455,null,"SARAH","Relationship complaints ","5. Communication","Patient-staff \ncommunication","Miscommunication with Patient","اسلوب غير احترافي من قبل موظفة الاستقبال تم التحدث لها بوضوح بان لدي مراجعه لدى الدكتور ماجد العنزي بتاريخ امس وقامت باجباري بدفع رسوم رسوم 33 ريال وبعد الانتظار لمدة طويله  لدى العياده رجعت للموظفه واكتشقت انها ادخلت ملفي لدى دكتور اخر وعند السؤال قامت باخباري انها لم تتذكر ولا تعرف مالذي حصل علما اني قمت باعطائها كامل المعلومات . ","The receptionist acted unprofessionally. I spoke clearly to her that I had an appointment with Dr. Majed Al-Anzi yesterday, and she forced me to pay a fee of 33 riyals. After waiting for a long time at the clinic, I went back to the receptionist and discovered that she had entered my file with another doctor. When I asked her, she told me that she did not remember and did not know what had happened, even though I had given her all the information.",null,"Patient",{"$nulls":15},"Total",{"$f":"BV65+BV66+BV67","v":48},{"$f":"SUM(BW65:BW67)","v":{"v":1,"d":"100%"}}]
[null,67,1779,1800379,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-10-31T11:13:00","ابرار الشمري","24 Hours","2023-10-31","11:13:00","ابرار الشمري","2023-10-31","11:13:00",{"$nulls":3},"2023-10-31","11:13:00","ابرار الشمري",0,{"$nulls":3},-45230.467361111114,{"$nulls":3},0,{"$nulls":4},-45230.467361111114,{"$nulls":3},-45230.467361111114,"2023-10-31","14:29:00",0.13611111111094942,"2023-10-29","09:21:00","ابرار الشمري",-2.077777777783922,null,null,"Relationship complaints ","5. Communication","Patient-staff \ncommunication","Miscommunication with Patient","تم افادتي من قبل قسم الصيدليه بتوفر الدواء ( Colchicine) ءبتاريخ 30/10/2023 وتم التواصل مع قسم الصيدليه ولم يتم الرد.  ","I was informed by the pharmacy department that the drug (Colchicine) was available on 10/30/2023, and I contacted the pharmacy department but received no response.",null,"Patient",{"$nulls":15},"Medical",8,{"$f":"BV69/BV73","v":{"v":0.1702127659574468,"d":"17.02%"}}]
[null,68,1780,30128877,"وزارة الصحة","التنويم","الخدمات المساندة","قسم النظافة","2023-10-31T16:11:00","امال القحطاني","48 Hours","2023-10-31","16:11:00","امال القحطاني","2023-10-31","16:11:00","2023-10-31","18:48:00","امال القحطاني","2023-10-31","18:48:00","امال القحطاني",0.10902777777664596,"2023-11-01","13:32:00","امال القحطاني",0.7805555555532919,"2023-11-01","19:42:00","امال القحطاني",0.2569444444452529,{"$nulls":4},-45230.78333333333,{"$nulls":3},-45230.78333333333,"2023-11-02","20:54:00",2.087500000001455,"2023-11-02","15:22:00","ابرار الشمري",1.8569444444437977,null,null,"Relationship complaints ","6. Humanness / Caring","Confidentiality","Breach of patient privacy","تم دخول عامل النظافه للغرفه رقم 2177 دون طرق الباب وتم تكرار ذلك  حيث كانت المريض وذوي المريض بحاله لا تسمح بالدخول لهم .","The cleaning worker entered room number 2177 without knocking on the door, and this was repeated, even though the patient and the patient’s family were in a condition that did not allow entry to them.",null,"Patient",{"$nulls":15},"Admin",34,{"$f":"BV70/BV73","v":{"v":0.723404255319149,"d":"72.34%"}}]
[null,69,1781,1036632741,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2023-10-31T17:11:00","امال القحطاني","24 Hours","2023-10-31","17:11:00","امال القحطاني","2023-10-31","17:11:00",{"$nulls":3},"2023-10-31","17:11:00","امال القحطاني",0,{"$nulls":3},-45230.71597222222,{"$nulls":3},0,{"$nulls":4},-45230.71597222222,{"$nulls":3},-45230.71597222222,"2023-10-31","17:58:00",0.03263888889341615,"2023-10-31","17:58:00","امال القحطاني",0.03263888889341615,null,null,"Management complaints","4. Accessibility","Access","Poor availability and scheduling","لم يتم التواصل لاخذ موعد ","No appointment has been scheduled.",null,"Patient",{"$nulls":15},"Nursing",5,{"$f":"BV71/BV73","v":{"v":0.10638297872340426,"d":"10.64%"}}]
[{"$nulls":72},"Support Services",1,{"$f":"BV72/BV73","v":{"v":0.02127659574468085,"d":"2.13%"}}]
[{"$nulls":72},"Total",{"$f":"BV69+BV70+BV71","v":47},{"$f":"BW69+BW70++BW71","v":{"v":1,"d":"100%"}}]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average"]
[{"$nulls":4},"MOH",48,{"$f":"F75/F79","v":{"v":0.6956521739130435,"d":"69.57%"}},null,"Medical",null,null,"امال القحطاني",32,{"$f":"M75/M79","v":{"v":0.463768115942029,"d":"46.38%"}},19,6,null,7,{"$f":"O76+P76+Q76+R76","v":{"v":1,"d":"100.00%"}},null,"امال القحطاني",10,{"$f":"V75/V77","v":{"v":0.5263157894736842,"d":"52.63%"}},21,{"$f":"X75/Z77","v":{"v":0.30434782608695654,"d":"30.43%"}},{"$f":"X75+V75","v":31},{"$nulls":5},1,{"$nulls":3},"امال القحطاني",{"$nulls":4},"أطباء الطوارئ",4,{"$f":"AVERAGE(AR75:AX75)","v":2.52},0.9,1.98,3.6,3.6]
[{"$nulls":4},"CCHI",8,{"$f":"F76/F79","v":{"v":0.11594202898550725,"d":"11.59%"}},null,"أطباء الطوارئ",4,null,"Percentage",null,null,{"$f":"O75/M75","v":{"v":0.59375,"d":"59.38%"}},{"$f":"P75/M75","v":{"v":0.1875,"d":"18.75%"}},{"$f":"Q75/M75","v":{"v":0,"d":"0.00%"}},{"$f":"R75/M75","v":{"v":0.21875,"d":"21.88%"}},null,null,"ابرار الشمري",9,{"$f":"V76/V77","v":{"v":0.47368421052631576,"d":"47.37%"}},29,{"$f":"X76/Z77","v":{"v":0.42028985507246375,"d":"42.03%"}},{"$f":"V76+X76","v":38},{"$nulls":9},"ابرار الشمري",{"$nulls":4},"قسم التخدير",2,{"v":3.6350000000000002,"d":"3.64"},6.9,0.37]
[{"$nulls":4},"Patients",5,{"$f":"F77/F79","v":{"v":0.07246376811594203,"d":"7.25%"}},null,"قسم التخدير",2,null,"ابرار الشمري",37,{"$f":"M77/M79","v":{"v":0.5362318840579711,"d":"53.62%"}},20,5,1,11,{"$f":"O78+P78+Q78+R78","v":{"v":1,"d":"100.00%"}},null,"Total",{"$f":"SUM(V75:V76)","v":19},{"$f":"W75+W76","v":{"v":1,"d":"100.00%"}},{"$f":"X75+X76","v":50},{"$f":"Y75+Y76","v":{"v":0.7246376811594203,"d":"72.46%"}},{"$f":"Z75+Z76","v":69},{"$nulls":14},"قسم العلاج الطبيعي",2,{"v":1.365,"d":"1.37"},0.13,2.6]
["Week 1",5,null,null,"Patient relatives",8,{"$f":"F78/F79","v":{"v":0.11594202898550725,"d":"11.59%"}},null,"قسم العلاج الطبيعي",2,null,"Percentage",null,null,{"$f":"O77/M77","v":{"v":0.5405405405405406,"d":"54.05%"}},{"$f":"P77/M77","v":{"v":0.13513513513513514,"d":"13.51%"}},{"$f":"Q77/M77","v":{"v":0.02702702702702703,"d":"2.70%"}},{"$f":"R77/M77","v":{"v":0.2972972972972973,"d":"29.73%"}},{"$nulls":7},{"$f":"Y77+W77","v":{"v":1.7246376811594204,"d":"172.46%"}},{"$nulls":14},"تنويم الجراحة العامة",1,{"v":4.8,"d":"4.80"},4.8]
["Week 2",21,null,null,"Total",{"$f":"F75+F76+F77+F78","v":69},{"$f":"G75+G76+G77+G78","v":{"v":0.9999999999999999,"d":"100.00%"}},null,"تنويم الجراحة العامة",1,null,"Total",{"$f":"M75+M77","v":69},{"$f":"N75+N77+O80","v":{"v":1.5652173913043477,"d":"156.52%"}},{"$f":"O75+O77","v":39},{"$f":"P75+P77","v":11},{"$f":"Q75+Q77","v":1},{"$f":"R75+R77","v":18},{"$f":"O80+P80+Q80+R80","v":{"v":0.9999999999999998,"d":"100.00%"}},{"$nulls":21},"عيادات الباطنية",1,0.05,0.05]
["Week 3",16,null,null,"In-Patient",16,{"$f":"F80/F83","v":{"v":0.2318840579710145,"d":"23.19%"}},null,"عيادات الباطنية",1,{"$nulls":4},{"$f":"O79/M79","v":{"v":0.5652173913043478,"d":"56.52%"}},{"$f":"P79/M79","v":{"v":0.15942028985507245,"d":"15.94%"}},{"$f":"Q79/M79","v":{"v":0.014492753623188406,"d":"1.45%"}},{"$f":"R79/M79","v":{"v":0.2608695652173913,"d":"26.09%"}},{"$nulls":13},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات جراحة العظام",1,0.33,0.33]
["Week 4",14,null,null,"Out-Patient",48,{"$f":"F81/F83","v":{"v":0.6956521739130435,"d":"69.57%"}},null,"عيادات جراحة العظام",1,{"$nulls":21},6,{"$nulls":3},"امال القحطاني",{"$nulls":4},"قسم الصيدلية",1,0.13,0.13]
["Week 5",13,null,null,"ER",5,{"$f":"F82/F83","v":{"v":0.07246376811594203,"d":"7.25%"}},null,"قسم الصيدلية",1,{"$nulls":25},"ابرار الشمري",{"$nulls":4},"قسم العمليات",1,{"v":0.006,"d":"0.01"},0.006]
["Total",{"$f":"SUM(B78:B82)","v":69},null,null,"Total",{"$f":"F80+F81+F82","v":69},{"$f":"G80+G81+G82","v":{"v":1,"d":"100.00%"}},null,"قسم العمليات",1,{"$nulls":30},"قسم المختبر",1,0.06,0.06]
[{"$nulls":4},"Medical",15,{"$f":"F84/F88","v":{"v":0.21739130434782608,"d":"21.74%"}},null,"قسم المختبر",1,{"$nulls":30},"قسم عمليات الولادة",1,{"v":20,"d":"20.00"},20]
["1st Half",34,null,null,"Admin",45,{"$f":"F85/F88","v":{"v":0.6521739130434783,"d":"65.22%"}},null,"قسم عمليات الولادة",1,{"$nulls":30},"Total",{"$f":"SUM(AP75:AP84)","v":15}]
["2nd Half",35,null,null,"Nursing",7,{"$f":"F86/F88","v":{"v":0.10144927536231885,"d":"10.14%"}},null,"Total",{"$f":"SUM(J76:J85)","v":15},{"$nulls":21},"Total Escalated",1]
["Total",{"$f":"B85+B86","v":69},null,null,"Support Services",2,{"$f":"F87/F88","v":{"v":0.028985507246376812,"d":"2.90%"}},{"$nulls":24},"Total Closed",6,{"$nulls":7},"Non-Medical",null,"Average"]
[{"$nulls":4},"Total",{"$f":"F84+F85+F86+F87","v":69},{"$f":"G84+G85+G86+G87","v":{"v":1,"d":"100.00%"}},null,"Non-Medical",{"$nulls":31},"قسم التقارير الطبية",18,{"$f":"AVERAGE(AR88:AW88)","v":{"v":0.054516666666666665,"d":"0.05"}},0.003,2E-3,0.011,0.1,0.21,0.0011,1.1,0.02,0.05,0.04,0.044,0.011,2E-3,2E-3,0.008,1E-3,0.007]
[{"$nulls":8},"قسم التقارير الطبية",18,{"$nulls":21},"Reason For Escalation","Number","Percentage",{"$nulls":6},"قسم الموافقات الطبية",11,{"$f":"AVERAGE(AR89:AW89)","v":{"v":0.8026666666666666,"d":"0.80"}},1.2,1.16,1,0.066,0.5,0.89,0.004,1.88,"closed ",0.006,0.17]
[{"$nulls":8},"قسم الموافقات الطبية",11,{"$nulls":21},"عدم رضى المريض",null,{"$f":"AG90/AG93","v":{"$error":"#VALUE!"}},{"$nulls":6},"استقبال العيادات الخارجية",8,{"$f":"AVERAGE(AR90:AW90)","v":0.77},"closed ",1.05,0.04,"closed ",1.22,"closed ",5.5,7.89]
[{"$nulls":8},"استقبال العيادات الخارجية",8,{"$nulls":21},"تأخير الرد من قبل القسم",null,{"$f":"AG91/AG93","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم الإدارة",4,{"$f":"AVERAGE(AR91:AW91)","v":{"v":0.0125,"d":"0.01"}},0.003,0.006,0.022,0.019]
[{"$nulls":8},"قسم الإدارة",4,{"$nulls":21},"سبب آخر",null,{"$f":"AG92/AG93","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم المالية",2,{"$f":"AVERAGE(AR92:AW92)","v":{"v":0.10020000000000001,"d":"0.10"}},0.2,0.0004]
[{"$nulls":8},"قسم المالية",2,{"$nulls":21},"Total ",{"$f":"AG90+AG91+AF92","v":{"$error":"#VALUE!"}},{"$f":"AH90+AH92+AH91","v":{"$error":"#VALUE!"}},{"$nulls":6},"إدارة التنويم",1,{"$f":"AVERAGE(AR93:BB93)","v":{"$error":"#DIV/0!"}},"closed "]
[{"$nulls":8},"إدارة التنويم",1,{"$nulls":30},"الموافقات الطبية",1,{"$f":"AVERAGE(AR94:AW94)","v":0.17},0.17]
[{"$nulls":8},"الموافقات الطبية",1,{"$nulls":30},"Total",{"$f":"SUM(AP88:AP94)","v":45}]
[{"$nulls":8},"Total",{"$f":"SUM(J89:J95)","v":45}]
[{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":40},"تمريض غرفة التطعيمات",5,{"$f":"AVERAGE(AR98:AT98)","v":{"v":0.5706666666666667,"d":"0.57"}},0.003,0.009,1.7,0.1,0.008]
[{"$nulls":8},"Nursing",{"$nulls":31},"تمريض العيادات الخارجية",1,{"$error":"#DIV/0!"},"closed "]
[{"$nulls":8},"تمريض غرفة التطعيمات",5,{"$nulls":30},"تمريض تنويم الأطفال",1,{"$error":"#DIV/0!"},"closed "]
[{"$nulls":8},"تمريض العيادات الخارجية",1,{"$nulls":30},"Total",{"$f":"SUM(AP98:AP100)","v":7}]
[{"$nulls":8},"تمريض تنويم الأطفال",1]
[{"$nulls":8},"Total",{"$f":"SUM(J100:J102)","v":7}]
[{"$nulls":40},"Support Services",null,"Average"]
[{"$nulls":8},"Support Services",{"$nulls":31},"قسم المطبخ",1,{"$f":"AVERAGE(AR105:AT105)","v":0.68},0.68]
[{"$nulls":8},"قسم المطبخ",1,{"$nulls":30},"قسم النظافة",1,{"v":2.1,"d":"2.10"},2.1]
[{"$nulls":8},"قسم النظافة",1,{"$nulls":30},"Total",{"$f":"SUM(AP105:AP106)","v":2}]
[{"$nulls":8},"Total",{"$f":"SUM(J106:J107)","v":2}]
[{"$nulls":40},"Total",{"$f":"AP85+AP95+AP101+AP107","v":69}]
[{"$nulls":8},"Total",{"$f":"J108+J103+J96+J86","v":69}]
{"$rows_empty":12}
[{"$nulls":60},"Total Complaints",{"$f":"B87","v":69}]
[{"$nulls":60},"Satisfaction Table"]
[{"$nulls":60},"Total Responces"]
[{"$nulls":60},"Escalated Without Response"]
[{"$nulls":60},"Closed Without Response"]
[{"$nulls":60},"Satisfied"]
[{"$nulls":60},"Neutral"]
[{"$nulls":60},"Dissatisfied"]
[{"$nulls":60},"No Response"]
[{"$nulls":60},"Satisfaction Rate",{"$f":"(BJ128/BJ125)*100","v":{"$error":"#DIV/0!"}}]
[{"$nulls":60},"Response Rate",{"$f":"BJ125/BJ123","v":0}]
[]
[]
[{"$nulls":60},"The Rightful Side"]
[{"$nulls":60},"Hospital Right",null,{"$f":"BJ137/BJ139","v":{"$error":"#DIV/0!"}}]
[{"$nulls":60},"Patient Right",null,{"$f":"BJ138/BJ139","v":{"$error":"#DIV/0!"}}]
[{"$nulls":60},"Total",{"$f":"BJ138+BJ137","v":0},{"$f":"BK137+BK138","v":{"$error":"#DIV/0!"}}]

{"sheet":"November 2023","index":11,"n_rows":121,"n_cols":103,"rows_kept":121,"merged":[[0,0,1,0],[0,1,1,1],[0,2,1,2],[0,3,1,3],[0,4,1,4],[0,5,1,5],[0,6,1,6],[0,7,1,7],[0,8,1,8],[0,9,1,9],[0,11,0,12],[0,13,1,13],[0,14,0,15],[0,16,0,17],[0,18,1,18],[0,19,0,20],[0,21,1,21],[0,22,1,22],[0,23,0,24],[0,25,1,25],[0,26,1,26],[0,27,0,28],[0,29,1,29],[0,30,1,30],[0,31,0,32],[0,33,1,33],[0,34,1,34],[0,35,1,35],[0,36,0,37],[0,38,1,38],[0,39,1,39],[0,40,0,41],[0,42,1,42],[0,43,0,44],[0,45,1,45],[0,46,1,46],[0,47,1,47],[0,48,1,48],[0,49,1,49],[0,50,1,50],[0,51,1,51],[0,52,1,52],[0,53,1,53],[0,54,1,54],[0,55,1,55],[0,56,1,56],[0,57,1,57],[0,61,1,61],[0,62,1,62],[0,63,1,63],[0,64,1,64],[0,65,1,65],[0,66,1,66],[0,67,1,67],[0,68,1,68],[0,69,1,69],[0,72,1,72],[0,73,1,73],[0,74,1,74],[0,75,1,75],[0,76,1,76],[0,77,1,77],[0,78,1,78],[0,79,1,79],[0,80,1,80],[0,83,1,83],[0,84,1,84],[0,85,1,85],[0,86,1,86],[0,87,1,87],[0,88,1,88],[0,89,1,89],[0,90,1,90],[0,91,1,91],[0,94,1,94],[0,95,1,95],[0,96,1,96],[0,97,1,97],[0,98,1,98],[0,99,1,99],[0,100,1,100],[0,101,1,101],[0,102,1,102],[2,0,11,0],[12,0,24,0],[25,0,53,0],[54,0,63,0],[64,0,78,0],[82,20,82,21],[82,40,82,41],[83,8,83,9],[83,12,84,12],[83,13,84,13],[83,31,84,31],[85,12,86,12],[85,13,86,13],[87,11,88,11],[87,12,88,12],[87,13,88,13],[87,18,88,18],[89,31,90,31],[95,55,95,57],[113,31,113,32]]}
["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,1783,1422676,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-11-01T19:42:00","امال القحطاني","24 Hours","2023-11-01","19:42:00","امال القحطاني","2023-11-01","19:42:00","2023-11-01","19:53:00","امال القحطاني","2023-11-01","19:53:00","امال القحطاني",{"$f":"(U3+T3)-(P3+O3)","v":0.00763888889196096},"2023-11-02","15:19:00","ابرار الشمري",{"$f":"(Y3+X3)-(U3+T3)","v":0.8097222222204437},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":-45232.638194444444},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45231.82847222222},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45231.82847222222},"2023-11-02","18:42:00",{"$f":"(AP3+AO3)-(U3+T3)","v":0.9506944444437977},"2023-11-02","18:42:00","ابرار الشمري",{"$f":"(AS3+AR3)-(U3+T3)","v":0.9506944444437977},null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","عند ارفاق الاجازه بمنصة صحة يفيد النظام بوجود خطأ في بيانات المستفيد والمستفيد متضرر ويريد التوضيح وحل الاشكاليه .","When attaching the leave to the health platform, the system indicates that there is an error in the beneficiary's data, and the beneficiary is affected and wants clarification and resolution of the problem.",null,"Patient",{"$nulls":4},1796,20343696,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-04T20:01:00","ابرار الشمري","48 Hours",null,null,1783,1422676,"وز+BW3:BW41ارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-11-01T19:42:00","امال القحطاني","24 Hours",null,null,1786,1218472,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-11-01T20:15:00","امال القحطاني","More than 72 Hours",null,null,1798,30296512,"ذوي المراجع","التنويم","الطبي","تنويم الجراحة العامة","2023-11-05T11:30:00","ابرار الشمري","More than 72 Hours"]
[null,2,1784,30293348,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-01T19:53:00","امال القحطاني","24 Hours","2023-11-01","19:53:00","امال القحطاني","2023-11-01","19:53:00",{"$nulls":3},"2023-11-01","20:21:00","امال القحطاني",0.0194444444423425,{"$nulls":3},-45231.847916666666,{"$nulls":3},0,{"$nulls":4},-45231.847916666666,{"$nulls":3},-45231.847916666666,"2023-11-02","15:10:00",{"$f":"(AP4+AO4)-(U4+T4)","v":0.7840277777795563},"2023-11-02","15:10:00","امال القحطاني",0.7840277777795563,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","لم تُضَف التطعيمات إلى النظام.\n\nملف / 30293348 - معرف ندى / 1115275412\nملف / 30295505 / معرف الطفل / 1211953300",": the vaccinations have not added to the system \n file / 30293348 -  Nada ID  / 1115275412\nfile / 30295505 / baby ID / 1211953300 ",null,"Patient",{"$nulls":4},1825,983901,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-11T12:19:00","ابرار الشمري","72 Hours",null,null,1784,30293348,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-01T19:53:00","امال القحطاني","24 Hours",null,null,1793,30250817,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-11-02T20:20:00","امال القحطاني","More than 72 Hours",null,null,1799,443058105,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-11-05T13:49:00","ابرار الشمري","More than 72 Hours"]
[null,3,1786,1218472,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-11-01T20:15:00","امال القحطاني","More than 72 Hours","2023-11-01","20:12:00","امال القحطاني","2023-11-01","20:15:00","2023-11-01","20:33:00","امال القحطاني","2023-11-01","20:35:00","امال القحطاني",0.013888888890505768,"2023-11-12","11:05:00","امال القحطاني",10.604166666664241,{"$nulls":3},-45242.461805555555,{"$nulls":4},-45231.85763888889,{"$nulls":3},-45231.85763888889,"2023-11-12","12:02:00",10.643749999995634,"2023-11-16","19:39:00","ابرار الشمري",14.961111111108039,null,"6832-HUSSAM ALDEEN ALBEEN ","Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.9.Refusal to dispense medications","لم يتم صرف دواء لوصفه مقيده وتم ابلاغي من قبل الطبيب انه لن يتم صرف الوصفه الابعد عشر ايام  وان الدواء المطلوب لا يتم صرفه الا مره واحده كل ثلاث اشهر بانتظار التوضيح من قبلكم  .","The medication was not dispensed for a restricted prescription and was reported by the doctor that the prescription will not be dispensed for another ten days and that the requested medication is only dispensed once every three months, pending your request.",null,"Hospital",{"$nulls":4},1827,20298437,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-11T17:16:00","ابرار الشمري","24 Hours",null,null,1789,30175357,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-11-02T10:54:00","ابرار الشمري","More than 72 Hours",null,null,1795,30077882,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-11-02T21:09:00","امال القحطاني","More than 72 Hours",null,null,1811,30225201,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2023-11-07T18:41:00","ابرار الشمري","More than 72 Hours"]
[null,4,1789,30175357,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-11-02T10:54:00","ابرار الشمري","More than 72 Hours","2023-11-02","10:54:00","ابرار الشمري","2023-11-02","10:54:00",{"$nulls":3},"2023-11-02","11:56:00","ابرار الشمري",0.04305555555038154,"2023-11-04","18:37:00","ابرار الشمري",2.2784722222204437,"2023-11-05","11:41:00","ابرار الشمري",0.711111111115315,{"$nulls":4},-45232.49722222222,{"$nulls":3},-45232.49722222222,"2023-11-06","15:13:00",4.1368055555576575,"2023-11-06","15:13:00","ابرار الشمري",4.1368055555576575,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.4.Birth registry issues","تاخير في رفع تبليغ الولادة .","Delay in submitting the birth notification.",null,"Patient",{"$nulls":4},1834,30201729,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-12T11:05:00","امال القحطاني","24 Hours",null,null,1790,30297380,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأسنان","2023-11-02T11:57:00","ابرار الشمري","More than 72 Hours",null,null,1803,30057132,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-05T21:11:00","امال القحطاني","More than 72 Hours",null,null,1823,30296512,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات القلب","2023-11-09T16:00:00","ابرار الشمري","More than 72 Hours"]
[null,5,1790,30297380,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأسنان","2023-11-02T11:57:00","ابرار الشمري","More than 72 Hours","2023-11-02","11:57:00","ابرار الشمري","2023-11-02","11:57:00",{"$nulls":3},"2023-11-02","12:16:00","ابرار الشمري",0.013194444443797693,"2023-11-04","18:14:00","امال القحطاني",2.24861111111386,"2023-11-05","11:36:00","ابرار الشمري",0.7236111111051287,{"$nulls":4},-45232.51111111111,{"$nulls":3},-45232.51111111111,"2023-11-14","11:08:00",11.952777777776646,"2023-11-14","11:08:00","ابرار الشمري",11.952777777776646,null,"90738-MOHAMMED SALMAN ALSHAKHAS ","Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تم طلب تقرير مفصل  من قبل الدكتور ولم يتم التجاوب من قبله .","A detailed report was requested by the doctor, but there was no response from him.",null,"Patient",{"$nulls":4},1835,30295541,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-12T12:26:00","امال القحطاني","24 Hours",null,null,1791,30284627,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-02T12:06:00","ابرار الشمري","24 Hours",null,null,1814,1289257,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-08T11:39:00","ابرار الشمري","More than 72 Hours",null,null,1854,30300016,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-11-15T18:12:00","امال القحطاني","24 Hours"]
[null,6,1791,30284627,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-02T12:06:00","ابرار الشمري","24 Hours","2023-11-02","12:06:00","ابرار الشمري","2023-11-02","12:06:00",{"$nulls":3},"2023-11-02","12:17:00","ابرار الشمري",0.00763888889196096,{"$nulls":3},-45232.51180555556,{"$nulls":3},0,{"$nulls":4},-45232.51180555556,{"$nulls":3},-45232.51180555556,"2023-11-02","12:36:00",0.013194444443797693,"2023-11-02","12:36:00","امال القحطاني",0.013194444443797693,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","لم تُضَف اللقاحات إلى النظام","the vaccinations have not added to the system ",null,"Patient",{"$nulls":4},1839,30272284,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-12T20:09:00","ابرار الشمري","48 Hours",null,null,1792,1081328542,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-11-02T15:28:00","ابرار الشمري","24 Hours",null,null,1826,1763333,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2023-11-11T14:06:00","ابرار الشمري","More than 72 Hours",null,null,1878,30301284,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2023-11-23T11:22:00","ابرار الشمري","24 Hours"]
[null,7,1792,1081328542,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-11-02T15:28:00","ابرار الشمري","24 Hours","2023-11-02","15:38:00","ابرار الشمري","2023-11-02","15:28:00",{"$nulls":3},"2023-11-02","15:28:00","ابرار الشمري",{"$f":"(U9+T9)-(P9+O9)","v":0},{"$nulls":3},-45232.64444444444,{"$nulls":3},0,{"$nulls":4},-45232.64444444444,{"$nulls":3},-45232.64444444444,"2023-11-02","20:33:00",0.21180555555474712,"2023-11-02","20:33:00","ابرار الشمري",0.21180555555474712,null,null,"Relationship complaints ","5. Communication","5.2.Incorrect Information","5.2.2.Communication of wrong information","يفيد المراجع بان لديه خصم معين تم افادته به من قبل المستشفى ","The patient reports that he has a specific discount which was communicated to him by the hospital.",null,"Patient",{"$nulls":4},1840,30165259,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2023-11-13T12:11:00","ابرار الشمري","More than 72 Hours",null,null,1794,1772104,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-11-02T18:44:00","امال القحطاني","24 Hours",null,null,1836,30285524,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-11-12T18:31:00","ابرار الشمري","More than 72 Hours",null,null,1885,64871,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-11-25T14:53:00","ابرار الشمري","More than 72 Hours"]
[null,8,1794,1772104,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-11-02T18:44:00","امال القحطاني","24 Hours","2023-11-02","18:44:00","امال القحطاني","2023-11-02","18:44:00",{"$nulls":3},"2023-11-05","20:39:00","امال القحطاني",3.07986111111677,{"$nulls":3},-45235.86041666667,{"$nulls":3},0,{"$nulls":4},-45235.86041666667,{"$nulls":3},-45235.86041666667,"2023-11-19","14:26:00",13.740972222221899,"2023-11-19","14:26:00","امال القحطاني",13.740972222221899,null,"14761-DOAA MOHAMMED AWAD MASSOUD ","Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","لم يتم رفع اجازتها بتاريخ 18, 19 , 22,23","Her leave was not renewed on the 18th, 19th, 22nd, and 23rd.",null,"Patient",{"$nulls":4},1842,30231633,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-13T15:12:00","ابرار الشمري","24 Hours",null,null,1805,30144567,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2023-11-06T15:20:00","ابرار الشمري","24 Hours",null,null,1837,30165968,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-11-13T15:01:00","ابرار الشمري","More than 72 Hours",null,null,1895,30016389,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2023-11-27T19:00:00","امال القحطاني","More than 72 Hours"]
[null,9,1793,30250817,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-11-02T20:20:00","امال القحطاني","More than 72 Hours","2023-11-02","16:38:00","امال القحطاني","2023-11-02","20:20:00","2023-11-05","20:37:00","امال القحطاني","2023-11-02","20:39:00","امال القحطاني",{"$f":"(U11+T11)-(P11+O11)","v":0.01319444445107365},"2023-11-18","19:02:00","امال القحطاني",15.932638888887595,"2023-11-18","21:35:00","امال القحطاني",0.10624999999708962,{"$nulls":4},-45232.86041666667,{"$nulls":3},-45232.86041666667,"2023-11-19","13:31:00",16.702777777776646,"2023-11-02","20:09:00","امال القحطاني",-0.020833333335758653,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient"," سويت عمليه عند د دعاء وقالت فترة الاستشفاء شهر وممكن ازيد لك اكثر عشان طبيعه عملي يحتاج جهد وحركه كثير ولما طلعت من التنويم يوم 5 اكتوبر اعطوني موعد 12 اكتوبر اعطت الجازه من 12 ورفضت تحط يوم 10 و 11 بعده جيت موعد ثاني وحطت من 12 الى 16 بعده قالت تعالي بعد اسبوعين واسبوع وارسلت اخوي يفتح الملف لان قالت لازم احد من اهلك يفتح الملف ليتم كتابة الاجازه المهم تم اعطائي الاجازه من 16 الى 19 الاسبوع اللي بعده جيت موعدي وتم استقبالي من قبل الطبيبه وهي معصبه ويتم ابلاغي من قبلها  ( مافيه اجازه للايام الباقيه وروحي دبري عمرك من مستوصفات وانتي مو محتاجه ) وانا مسويه عمليه يستصعب علي الحركه فيها وهي على علم بذلك وابلغتني ( انا مااعطي اجازه وانتي جالسه بالبيت ماتداومين ) تم اعطائي اجاز متقطعه وانا كل اسبوع افتح  ملف ليتم كتابة الاجازه والطبيبه ماتعطي ايام اسبوع كامله ؟ تريد مني  كل كم يوم الحضور للمستشفى وفتح ملف وتم رفض رفع الشكوى سابقا من قبلي لدى علاقات المرضى  لعدم ضرورة ذلك ولكن عند الرفض التام من قبل الطبيبه اريد التأكد من النظام لدى المستشفى المطلوب فقط ايام الاجازة المرفوضه من قبل الطبيبه لتقديمها لجهة عملي  . ","I had surgery with Dr. Duaa, and she said the recovery period would be a month, but she might extend it because my job requires a lot of effort and movement. When I was discharged on October 5th, they gave me an appointment for October 12th. She gave me leave starting on the 12th but refused to include the 10th and 11th. After that, I went for another appointment, and she gave me leave from the 12th to the 16th. Then she told me to come back in two weeks and sent my brother to open my file because she said someone from my family had to open it to issue the leave. Anyway, I was given leave from the 16th to the 19th. The following week, I went to my appointment, and the doctor was angry and told me, \"There's no leave for the remaining days. Go figure it out yourself at clinics; you don't need it.\" I had surgery, and it's difficult for me to move around, and she knows that. She told me, \"I don't give leave while you're sitting at home not working.\" I was given intermittent leave, and I... Every week I open a file to write the leave request, and the doctor doesn't give full days off. She wants me to come to the hospital every few days and open a file. I previously refused to file a complaint with patient relations because it wasn't necessary, but since the doctor completely refused, I want to make sure the hospital's system only requires the days of leave that were rejected by the doctor to submit to my employer.",null,"Patient",{"$nulls":4},1858,30297175,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-11-15T19:32:00","امال القحطاني","More than 72 Hours",null,null,1806,30295256,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2023-11-06T15:52:00","ابرار الشمري","24 Hours",null,null,1855,30214274,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-11-15T11:54:00","امال القحطاني","More than 72 Hours",null,null,1879,0,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2023-11-28T11:01:00","ابرار الشمري","More than 72 Hours"]
[null,10,1795,30077882,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-11-02T21:09:00","امال القحطاني","More than 72 Hours","2023-11-02","21:04:00","امال القحطاني","2023-11-02","21:09:00","2023-11-05","20:26:00","امال القحطاني","2023-11-05","20:38:00","امال القحطاني",2.9784722222248092,{"$nulls":3},-45235.85972222222,{"$nulls":3},0,{"$nulls":4},-45235.85972222222,{"$nulls":3},-45235.85972222222,"2023-11-08","15:58:00",2.805555555554747,"2023-11-25","19:51:00","امال القحطاني",19.967361111106584,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","موظف الصيدلية ظهر رقم عند الكاونتر الخاص ورفض خدمتي وتحدث معي بطريقة غير محترمة وخدمني زميل له وهو غادر وتركني خلفه ولم يرد علي لابد من رد الاعتبار والاعتذار للمريض على عدم تعامله معي باحترافية . ","The pharmacy employee showed a number at the counter and refused to serve me, spoke to me disrespectfully, and a colleague served me. He then left me behind and did not respond to me. The patient must be given a refund and an apology for not dealing with me professionally.",null,"Patient",{"$nulls":4},1863,30271390,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-16T19:22:00","امال القحطاني","24 Hours",null,null,1810,30289950,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-06T20:18:00","امال القحطاني","48 Hours",null,null,1843,671821,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-11-19T18:32:00","ابرار الشمري","48 Hours",null,null,1901,30270534,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-11-29T00:01:00","امال القحطاني","72 Hours"]
[2,11,1796,20343696,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-04T20:01:00","ابرار الشمري","48 Hours","2023-11-04","20:01:00","ابرار الشمري","2023-11-04","20:01:00",{"$nulls":3},"2023-11-04","20:05:00","ابرار الشمري",0.002777777779556345,"2023-11-05","11:36:00","ابرار الشمري",0.6465277777751908,"2023-11-05","18:08:00","ابرار الشمري",0.2722222222291748,{"$nulls":4},-45234.836805555555,{"$nulls":3},-45234.836805555555,"2023-11-06","20:43:00",2.0263888888875954,"2023-11-06","11:43:00",null,1.6513888888875954,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","مقدمين الخدمة لم يقومون بالرد على شركة التامين بخصوص طلب استفسارات\n\n","The service providers did not respond to the insurance company's inquiry.",null,"Patient",{"$nulls":4},1876,1451333,"مجلس الضمان الصحي","التنويم","الإداري","إدارة التنويم","2023-11-22T13:38:00","ابرار الشمري","More than 72 Hours",null,null,1816,30233249,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2023-11-08T16:32:00","ابرار الشمري","24 Hours",null,null,1868,30125666,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-11-19T19:37:00","امال القحطاني","More than 72 Hours"]
[null,12,1798,30296512,"ذوي المراجع","التنويم","الطبي","تنويم الجراحة العامة","2023-11-05T11:30:00","ابرار الشمري","More than 72 Hours","2023-11-05","11:02:00","ابرار الشمري","2023-11-05","11:30:00","2023-11-28","11:34:00","امال القحطاني","2023-12-02","11:38:00","امال القحطاني",27.005555555559113,"2023-12-06","18:37:00","امال القحطاني",4.290972222217533,"2024-01-30","17:31:00","امال القحطاني",54.95416666667006,{"$nulls":4},-45262.48472222222,"2024-06-15","14:24:00","ابرار الشمري",196.1152777777752,null,null,-45262.48472222222,null,null,"امال القحطاني",-45262.48472222222,null,"12055-SAMEH SAEED ABDELFATTAH ","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","التنسيق في المستشفى جدا سيئ. الوالد، علي جرجره رقم الملف 0030296512 المفترض عنده عملية صباح\nالاحد ٥ نوفمبر مع الدكتور عماد بخاري و لكن لان الدكتور لم يعد  موظف  بالمستشفى لم يتم التنسيق مع فريقه\nبطريقة صحيحة. .١ مع ان الدكتور عماد طلب تحديد العملية من يوم ٢٣ اكتوبر، الدكتور سامح عبدالفتاح ما رفع\nطلب العملية الا يوم ٢٩ اكتوبر لما زاره الوالد للمراجعة. حتى مع التأخير دكتور سامح ما اعطى الوالد اي كرت\nموعد للتنويم او اي تعليمات للخطوات التالية كلزوم زيارة قسم التخدير او التواصل مع المستشفى لترتيبات\nالاستقبال يوم العملية. .٢ عند مكتب الاستقبال في الطوارئ الساعة ١٢ صباحا، الانتظار كان ساعة و نص لان\nالموظف لم يجد ملف الوالد او معلومات العملية او رقم غرفة محددة. احدى اسباب التاخير المذكورة موظف\nمكتب استقبال التنويم كان عدم تسجيل العملية لعدم التنسيق مع دكتور التخدير .٣ من مجرد دخول الغرفة، من\nدون شرح او وضوح اي ترتيبات دخلت ممرضة لحلاقة ما قبل العملية. .٤ تم تركيب الكانيولا في اليد لسحب الدم و\nلم يتم تركيب اي مغذي. .٥ خلال ساعات الفجر ما كان في اي راحة لدخول و خروج ممرضين للأشعة و تخطيط\nالقلب .٦ الساعة ١٠:١٥ صباحا دخل دكتور عشوائيا الغرفة يكلم الوالد عن عملية منظار. .٧ من دخوله الغرفة من\nالساعة ١:٣٠ الصباح، الدكتور سامح عبد الفتاح ما زار الوالد مع انه كان في القسم الساعة ٩:٣٠ صباحا لتوقيع\nاوراق. الدكتور سامح عبد الفتاح  و كمية الاخطاء و سوء التنسيق اثرت على نفسية الوالد بشكل سيئ جدا","The coordination at the hospital is very poor. My father, Ali Jarjarah, file number 0030296512, was supposed to have surgery on Sunday morning, November 5th, with Dr. Emad Bukhari. However, because the doctor is no longer employed at the hospital, the coordination with his team was not done correctly. 1. Although Dr. Emad requested that the surgery be scheduled for October 23rd, Dr. Sameh Abdel Fattah did not submit the surgery request until October 29th when my father visited him for a check-up. Even with this delay, Dr. Sameh did not give my father any admission appointment card or any instructions for the next steps, such as the necessity of visiting the anesthesia department or contacting the hospital to arrange admission on the day of the surgery. 2. At the emergency reception desk at 12:00 AM, the wait was an hour and a half because the receptionist could not find my father's file, surgery information, or a specific room number. One of the reasons for the delay mentioned by the admission receptionist was the failure to register the surgery due to a lack of coordination with the anesthesiologist. 3. As soon as he entered the room, without any explanation or clarification of any arrangements, a nurse entered to perform a pre-operative shave. 4. A cannula was inserted into the hand to draw blood, but no IV fluids were administered. 5. During the early morning hours, there was no break due to the constant coming and going of nurses for radiology and ECG. 6. At 10:15 AM, a doctor entered the room at random and spoke to my father about an endoscopy procedure. 7. Since entering the room at 1:30 AM, Dr. Sameh Abdel Fattah has not visited my father, even though he was in the department at 9:30 AM to sign paperwork. Dr. Sameh Abdel Fattah's numerous errors and poor coordination have negatively impacted my father's mental state.",null,"Patient",{"$nulls":4},1906,30166071,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-29T16:18:00","ابرار الشمري","24 Hours",null,null,1817,30080945,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-11-08T16:45:00","ابرار الشمري","24 Hours",null,null,1870,16418,"مراجع","العيادات الخارجية","الإداري","قسم الإدارة","2023-11-20T14:09:00","ابرار الشمري","24 Hours"]
[null,13,1799,443058105,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-11-05T13:49:00","ابرار الشمري","More than 72 Hours","2023-11-05","11:03:00","ابرار الشمري","2023-11-05","13:49:00","2023-11-28","11:29:00","امال القحطاني","2023-12-02","11:37:00","امال القحطاني",26.90833333333285,{"$nulls":3},-45262.48402777778,{"$nulls":3},0,{"$nulls":4},-45262.48402777778,{"$nulls":3},-45262.48402777778,"2023-12-05","15:47:00",3.1736111111094942,"2023-12-06","18:32:00","امال القحطاني",4.288194444445253,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care"," في يوم الاحد بعد منتصف الليل احضرت ولدي إلى الطوارئ نوبة إنخفاض سكر وقد طلبت اول دخولي إعطاء\nالطفل إبرة الطوارئ الخاصه بإنخفاض السكر (الجلاجاكون) وتم إعطاء المريض الجلوكوز فقط من الساعه ١٢\nونصف حتى الساعه ٣ الفجر فقط جلوكوز ومن المفترض بعد استقرار وضع المريض يتم أعطاؤة مباشره وجبه\nخفيفه حتى يستقر السكر وهذا الشي معروف عند الجميع وحضرت الدكتوره من الجنسيه المصريه وتصر ع ان\nتضع الطفل في العنايه وسببها بأن العنايه فيها جلوكوز مركز!!! والطفل جالس معنا بأتم صحه وكان فقط يحتاج\nوجبه خفيفه تم رفضي للموضوع وطلبت للطفل من خارج المستشفى وجبه وتن تناولها وهو بأتم صحه وخرجنا ع\nخير منهم الشكوى كالآتي :١ طريقة التعامل مع الانخفاص كان فقط بالجلوكوز ٢؛ تذبذب السكر لمدة ثلاث ساعات\nانخفاضات متتاليه لعدم حرص الطبيب تناوله وجبه لتعيد للطفل نشاطه واستقرار سكره وكان فقط تدخلي هو من\nجعل الطفل يستقر السكرعنده ٣ : اصرار الدكتوره من الجنسيه المصريه ان تدخل الطفل العنايه وهو بكامل\nصحته والسبب الغير مقنع وجود جلوكوز مركز في العنايه والأحرى اذا صحيح هناك جلوكوز مركز تواجده في\nالمكان الصحيح الطوارئ!!!!ولم تحرص ع اعطاء الطفل وجبه اطلاقآ :٤ الدكتوره المصريه تكلمت أمام المريض\nتصر على تنويمه لو طلعتوه خطر ع حياته!!!! وهو يسمع لها والآن أسبوع كامل الجميع يحاول ان ننسيه هذي الكلمه\nوأنا ليس هناك خطوره ع حياته وتأذى أبني نفسيآ منها :٤ عند الرفض وعدم ادخاله للعنايه اعطتنا تقرير بأن حالة\nالطفل حرجه وقد لاقدر االله ان نتسبب في وفاته وهو في الغرفة يتناول وجبته بكامل صحته والحمدالله سوف اقوم\nبتوكيل محامي يتابع كل الاذى النفسي الذي تسببت به الدكتوره في كلامها امام الطفل وتم إخراج الدكتوره من قبلي\nخارج الغرفه امام الجميع اتمنى اختيار من عندهم أمانه طبيه عاليه وخوف من االله وعدم استغلال امراض الناس\nووجعهم للحصد المادي دون مراعاة مشاعر المريض واالله خير الحافظين وليس انتو من يحفظ لنا صحتنا\nواحبابنا وحسبنا االله ونعم الوكيل","On Sunday night, after midnight, I brought my son to the emergency room for a hypoglycemic episode. Upon arrival, I requested that he be given the emergency hypoglycemic injection (Glacagon). He was given only glucose from 12:30 AM until 3:00 AM. It is generally understood that after his condition stabilizes, he should be given a light meal to further stabilize his blood sugar. However, the Egyptian doctor insisted on placing him in the intensive care unit, claiming that the unit had concentrated glucose! My son was sitting with us, perfectly healthy, and only needed a light meal. I refused this and ordered a meal for him from outside the hospital, which he ate while in perfect health. We left the hospital in good health. My complaint is as follows: 1. The hypoglycemic episode was treated solely with glucose. 2. The child's blood sugar fluctuated for three hours, with consecutive drops due to the doctor's negligence in providing a meal to restore his energy and stabilize his blood sugar. Only my intervention stabilized the child's blood sugar. The Egyptian doctor insisted on admitting the child to the ICU despite his perfect health, citing the unconvincing reason of having concentrated glucose in the ICU. If there was indeed concentrated glucose, it should have been in the emergency room! She also neglected to provide the child with any meal. The Egyptian doctor even spoke in front of the patient, insisting on his admission, claiming that if he were discharged, it would be life-threatening! He listened to her, and now for a whole week everyone has been trying to make him forget that word.\n\nThere's no danger to his life, but my son was psychologically harmed by it. When we refused to admit him to intensive care, she gave us a report saying the child's condition was critical and that, God forbid, we might cause his death. He's in his room, eating his meals, perfectly healthy, thank God. I will hire a lawyer to pursue all the psychological harm the doctor caused with her words in front of the child. I personally escorted the doctor out of the room in front of everyone. I hope we choose doctors with high medical integrity and fear of God, who won't exploit people's illnesses and pain for financial gain without considering the patient's feelings. God is the best protector, not you. We entrust our health and the health of our loved ones to God. Sufficient for us is God, and He is the best Disposer of affairs.",null,"Patient",{"$nulls":4},1907,30300473,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-11-30T13:47:00","ابرار الشمري","More than 72 Hours",null,null,1818,30285085,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-08T18:56:00","امال القحطاني","24 Hours",null,null,1872,30280442,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2023-11-20T18:38:00","امال القحطاني","More than 72 Hours"]
[null,14,1803,30057132,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-05T21:11:00","امال القحطاني","More than 72 Hours","2023-11-05","20:48:00","امال القحطاني","2023-11-05","21:11:00","2023-11-06","20:31:00","امال القحطاني","2023-11-16","19:36:00","امال القحطاني",10.934027777773736,{"$nulls":3},-45246.816666666666,{"$nulls":3},0,{"$nulls":4},-45246.816666666666,{"$nulls":3},-45246.816666666666,"2023-11-18","16:26:00",1.8680555555547471,"2023-11-20","18:31:00","ابرار الشمري",3.9548611111094942,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","رفع شكوى على الموظفة رنا في قسم الموافقات بالدور السادس بخصوص رفضها تقديم طلب الموافقة لشركة التأمين بسبب أنه سيتم رفضه من قبلهم و أسلوب عدم المهنية في الرد علي و على الطبيب نفسه و عدم توضيح المعلومات الخاصة بطريقة الحصول على الدواء، قضيت ساعتين ما بين مكتب الطبيب و الموظفة و تضييع للوقت، قد ذكرت تفاصيل إضافية في المرفق ماهي النتيجة التي تبحث عنها  رفع طلبات الموافقات لشركة التأمين للرفض او القبول و توضيح طريقة الحصول على الأدوية في حال رفض التأمين علما انه يوجد ايضا افاددة من قبل الطبيب فيما يخص اسلوب الموظفه معه تم ارفاق الافادة . ","I filed a complaint against employee Rana in the approvals department on the sixth floor regarding her refusal to submit the approval request to the insurance company because it would be rejected by them, and her unprofessional manner in responding to me and the doctor himself, and her failure to clarify information regarding how to obtain the medication. I spent two hours between the doctor's office and the employee, which was a waste of time. I have mentioned additional details in the attachment. What is the result you are looking for? Submitting approval requests to the insurance company for rejection or acceptance and clarifying how to obtain the medication in case of insurance rejection, noting that there is also a statement from the doctor regarding the employee's manner with him, which has been attached.",null,"Patient",{"$nulls":15},1824,30057132,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-11T12:05:00","ابرار الشمري","72 Hours",null,null,1888,30302039,"مراجع","التنويم","التمريض","تمريض الحضانة","2023-11-26T10:19:00","امال القحطاني","More than 72 Hours"]
[null,15,1805,30144567,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2023-11-06T15:20:00","ابرار الشمري","24 Hours","2023-11-06","15:20:00","ابرار الشمري","2023-11-06","15:20:00",{"$nulls":3},"2023-11-06","15:33:00","ابرار الشمري",0.009027777778101154,{"$nulls":3},-45236.64791666667,{"$nulls":3},0,{"$nulls":4},-45236.64791666667,{"$nulls":3},-45236.64791666667,"2023-11-06","15:46:00",0.009027777778101154,"2023-11-06","15:52:00","ابرار الشمري",0.013194444443797693,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.5.Death registry issues","عدم رفع شهادة الوفاة الاكترونياً ","Failure to upload the death certificate electronically",null,"Patient",{"$nulls":15},1828,30201729,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-11T17:59:00","امال القحطاني","24 Hours",null,null,1908,20353006,"مراجع","العيادات الخارجية","الطبي","عيادات المخ والأعصاب","2023-11-30T15:43:00","ابرار الشمري","More than 72 Hours"]
[null,16,1806,30295256,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2023-11-06T15:52:00","ابرار الشمري","24 Hours","2023-11-06","15:52:00","ابرار الشمري","2023-11-06","15:52:00",{"$nulls":3},"2023-11-06","15:52:00","ابرار الشمري",0,{"$nulls":3},-45236.66111111111,{"$nulls":3},0,{"$nulls":4},-45236.66111111111,{"$nulls":3},-45236.66111111111,"2023-11-06","16:27:00",0.024305555554747116,"2023-11-06","16:27:00","ابرار الشمري",0.024305555554747116,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تم اجراء التحاليل ولاتظهر بالتطبيق ولم يتم التجاوب ","The tests were performed but are not showing up in the app and there has been no response.",null,"Patient",{"$nulls":15},1829,30183276,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-11-11T18:02:00","امال القحطاني","24 Hours"]
[null,17,1810,30289950,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-06T20:18:00","امال القحطاني","48 Hours","2023-11-06","20:18:00","امال القحطاني","2023-11-06","20:18:00",{"$nulls":3},"2023-11-06","20:30:00","امال القحطاني",8.333333331393078E-3,"2023-11-06","20:57:00","امال القحطاني",0.018750000002910383,{"$nulls":3},-45236.87291666667,{"$nulls":4},-45236.854166666664,{"$nulls":3},-45236.854166666664,"2023-11-08","14:43:00",1.7590277777781012,"2023-11-08","14:43:00","امال القحطاني",1.7590277777781012,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","لم تُضَف اللقاحات إلى النظام","the vaccinations have not added to the system ",null,"Patient",{"$nulls":15},1831,30231633,"وزارة الصحة","التنويم","الطبي","تنويم الجراحة العامة","2023-11-11T19:52:00","امال القحطاني","24 Hours",{"$nulls":13},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,18,1811,30225201,"ذوي المراجع","التنويم","الإداري","قسم الموافقات الطبية","2023-11-07T18:41:00","ابرار الشمري","More than 72 Hours","2023-11-07","18:25:00","ابرار الشمري","2023-11-07","18:41:00","2023-11-09","09:39:00","ابرار الشمري","2023-11-09","09:40:00","ابرار الشمري",1.6243055555605679,"2023-11-14","11:06:00","امال القحطاني",5.059722222220444,{"$nulls":3},-45244.4625,{"$nulls":4},-45239.40277777778,{"$nulls":3},-45239.40277777778,"2023-11-14","11:20:00",{"$f":"(AP20+AO20)-(U20+T20)","v":5.069444444437977},"2023-11-27","13:55:00","ابرار الشمري",18.177083333328483,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.4.Reimbursements issues"," في يوم السبت دخل ابني سطام الطواري لقطع في الاصبع مع الوتر مع العصب وتم عمل الفحوصات وتقرر اجراء\nعملية فورية في تمام الساعة الثامنة مساءً تم ادخاله غرفة العمليات في تمام التاسعة مساءً خرج من العمليات والله\nالحمد وعند ذهابي للطواري لرفع طلب لتحمل تكاليف العملية من قبل وزارة الصحة والله الحمد صدرت موافقة\nشركة التأمين التابعة لوزارة الصحة بناء على التحرير الذي رفعه المدير المناوب وعند تسجيل الخروج في اليوم\nالتالي تفاجئنا بأن هناك اختلاف بين كود العملية الذي رفعه المدير المناوب عن كود العملية التي اجراها الطبيب\nصالح الغامدي مما تسبب في ايقاف عملية استرداد المبلغ من قبل الموظف علم في قسم موافقات التنويم انا ليس\nلي علاقة في الخطأ الذي ارتكبه موظف المستشفى والرفع الذي تسبب فيه واختلاف اكواد العماليات انا صدرت لي\nموافقة صريحة بتحمل الدولة تكاليف العلاج اذا هناك خطأ من المستشفى يتحمله الموظف المريض ليس له\nعلاقة وانا هنا اطلب بإسترداد كامل مبلغ العملية وجميع تكاليف الاشعة والتحاليل المتعلقة بالعملية","On Saturday, my son, Sattam, was admitted to the emergency room with a severed finger, including the tendon and nerve. Tests were conducted, and it was decided that he needed immediate surgery. He was taken to the operating room at 8:00 PM and, thank God, he was out of surgery at 9:00 PM. When I went to the emergency room to submit a request for the Ministry of Health to cover the surgery costs, thank God, the insurance company affiliated with the Ministry of Health approved the request based on the report submitted by the on-duty manager. However, upon discharge the following day, we were surprised to find a discrepancy between the surgery code submitted by the on-duty manager and the code for the surgery performed by Dr. Saleh Al-Ghamdi. This caused the employee in the admission approvals department to halt the reimbursement process. I have no connection to the error made by the hospital employee, the report that caused it, or the discrepancy in the surgery codes. I received explicit approval for the state to cover the treatment costs. If there is an error on the part of the hospital, the employee is responsible. The patient is not involved. I am requesting a full reimbursement for the surgery cost and all related X-ray and test costs.",null,"Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},1838,30280441,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2023-11-12T19:40:00","ابرار الشمري","24 Hours",{"$nulls":13},"ابرار الشمري",7,{"$f":"CR20/CR22","v":{"v":0.7,"d":"70.00%"}},1,null,null,6,{"$f":"CR20","v":7}]
[null,19,1814,1289257,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-08T11:39:00","ابرار الشمري","More than 72 Hours","2023-11-08","11:23:00","ابرار الشمري","2023-11-08","11:39:00","2023-11-09","09:38:00","ابرار الشمري","2023-11-09","09:40:00","ابرار الشمري",0.9173611111109494,{"$nulls":3},-45239.40277777778,{"$nulls":3},0,{"$nulls":4},-45239.40277777778,{"$nulls":3},-45239.40277777778,"2023-11-09","09:45:00",{"$f":"(AP21+AO21)-(U21+T21)","v":3.4722222189884633E-3},"2023-11-14","11:05:00","ابرار الشمري",5.059027777773736,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","عدم الرد على الاتصالات والواتس من قبل القسم المذكور حيث قمت بتواصل معهم من الساعه ٩ صباحا الى\nالساعه ١١.١٥ ولا يوجد اي تجاوب منهم قمت بالاتصال بقسم المواعيد مشكورين على سرعة الرد وتم تحويل\nالمكالمه لقسم الموافقات ولم يتم الرد كذلك فقمت برفع طلب تواصل عن طريق قسم المواعيد وللاسف جاء\nالاتصال بعد حضوري شخصيا للمستشفى والشكوى لدى المدير الاداري فتم التواصل من قبل الموافقات الساعه\n١١.٢٨ دقيقه ساعتين ونص لكي يتم التواصل مع العميل هل هذا منطقي ؟ والنتيجه ضايع وقت مراجع في الحضور\nللمستشفى لرفع موافقه طبيه يفترض انها رفعت من تاريخ ٧/١١/٢٠٢٣ ولكن بسبب تعطل النظام لم ترفع . الان\nانا مجبر للانتظار بسبب قسم الموافقات الطبيه","The aforementioned department failed to respond to my calls and WhatsApp messages. I tried contacting them from 9:00 AM to 11:15 AM without any response. I then contacted the appointments department, who thankfully responded quickly, and transferred the call to the approvals department, which also failed to answer. I submitted a request for contact through the appointments department, and unfortunately, the call came only after I had personally visited the hospital and complained to the administrative manager. The approvals department finally contacted me at 11:28 AM – two and a half hours to get in touch! Is this reasonable? As a result, I wasted my time coming to the hospital to submit a medical approval that should have been submitted on November 7, 2023, but was not processed due to a system malfunction. Now I am forced to wait because of the medical approvals department.",null,"Patient",{"$nulls":4},"ابرار الشمري",9,{"$f":"BK21/BK23","v":{"v":0.6923076923076923,"d":"69.23%"}},3,2,1,3,{"$f":"BK21","v":9},{"$nulls":3},1841,30240807,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2023-11-13T12:24:00","ابرار الشمري","24 Hours",{"$nulls":13},"امال القحطاني",3,{"$f":"CR21/CR22","v":{"v":0.3,"d":"30.00%"}},1,null,1,1,{"$f":"CR21","v":3}]
[null,20,1816,30233249,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2023-11-08T16:32:00","ابرار الشمري","24 Hours","2023-11-08","16:32:00","ابرار الشمري","2023-11-08","16:32:00",{"$nulls":3},"2023-11-08","16:45:00","ابرار الشمري",0.009027777778101154,{"$nulls":3},-45238.697916666664,{"$nulls":3},0,{"$nulls":4},-45238.697916666664,{"$nulls":3},-45238.697916666664,"2023-11-08","19:17:00",0.1055555555576575,"2023-11-09","09:32:00","ابرار الشمري",0.6993055555576575,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.5.Delayed test result","تاخير في نتائج تحاليل حمى الضنك . ","Delay in dengue fever test results.",null,"Patient",{"$nulls":4},"امال القحطاني",4,{"$f":"BK22/BK23","v":{"v":0.3076923076923077,"d":"30.77%"}},3,null,null,1,4,{"$nulls":3},1847,30189891,"وزارة الصحة","التنويم","الطبي","تنويم النساء والولادة","2023-11-14T13:17:00","ابرار الشمري","More than 72 Hours",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Total",{"$f":"SUBTOTAL(9,CR20:CR21)","v":10},{"$f":"CS20+CS21","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CT20:CT21)","v":2},{"$f":"SUBTOTAL(9,CU20:CU21)","v":0},{"$f":"SUBTOTAL(9,CV20:CV21)","v":1},{"$f":"SUBTOTAL(9,CW20:CW21)","v":7},{"$f":"SUM(CT22:CW22)","v":10}]
[null,21,1817,30080945,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-11-08T16:45:00","ابرار الشمري","24 Hours","2023-11-08","16:45:00","ابرار الشمري","2023-11-08","16:45:00",{"$nulls":3},"2023-11-08","16:56:00","ابرار الشمري",0.00763888889196096,"2023-11-08","19:30:00","امال القحطاني",0.10694444444379769,{"$nulls":3},-45238.8125,{"$nulls":4},-45238.705555555556,{"$nulls":3},-45238.705555555556,"2023-11-08","20:22:00",0.1430555555562023,"2023-11-09","09:31:00","امال القحطاني",0.6909722222189885,null,"4861-Dr. Sahar Abdelfattah Dorgham","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","لدى المريضه موعد وكانت حالة المريضه طارئه وعند التوجهه الى العيادة لم تكن الدكتوره موجوده . ","The patient had an appointment and her condition was urgent, but when she went to the clinic, the doctor was not there.",null,"Patient",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BK21:BK22)","v":13},{"v":1,"d":"100%"},6,2,1,4,13,{"$nulls":3},1848,30215932,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-11-14T13:42:00","ابرار الشمري","24 Hours",null,null,"ابرار الشمري",7,{"$f":"CG23/CG25","v":{"v":0.4666666666666667,"d":"46.67%"}},1,1,null,5,{"$f":"CG23","v":7}]
[null,22,1818,30285085,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-08T18:56:00","امال القحطاني","24 Hours","2023-11-08","18:56:00","امال القحطاني","2023-11-08","18:56:00",{"$nulls":3},"2023-11-08","19:01:00","امال القحطاني",3.4722222189884633E-3,{"$nulls":3},-45238.79236111111,{"$nulls":3},0,{"$nulls":4},-45238.79236111111,{"$nulls":3},-45238.79236111111,"2023-11-09","09:31:00",0.6041666666642413,"2023-11-08","19:04:00","امال القحطاني",2.0833333328482695E-3,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","لم يتم إدخال اللقاح في النظام","the vaccination is not in the system ",null,"Patient",{"$nulls":15},1849,30296988,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-14T13:51:00","ابرار الشمري","48 Hours",null,null,"امال القحطاني",8,{"$f":"CG24/CG25","v":{"v":0.5333333333333333,"d":"53.33%"}},{"$nulls":3},8,{"$f":"CG24","v":8}]
[null,23,1823,30296512,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات القلب","2023-11-09T16:00:00","ابرار الشمري","More than 72 Hours","2023-11-09","15:48:00","ابرار الشمري","2023-11-09","16:09:00","2023-11-09","16:20:00","ابرار الشمري","2023-11-09","18:34:00","امال القحطاني",0.10069444443797693,"2023-11-12","19:56:00","ابرار الشمري",3.0569444444481633,"2023-11-27","13:42:00","امال القحطاني",14.74027777777519,{"$nulls":4},-45239.77361111111,{"$nulls":3},-45239.77361111111,"2023-12-06","13:50:00",26.802777777782467,"2023-12-06","13:50:00","ابرار الشمري",26.802777777782467,null,"12055-SAMEH SAEED ABDELFATTAH ","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","التنسيق في المستشفى جدا سيئ. الوالد، المفترض عنده عملية صباح الاحد ٥ نوفمبر مع الدكتور عماد بخاري  بالمستشفى لم يتم التنسيق مع فريقه\nبطريقة صحيحة. .١ مع ان الدكتور عماد طلب تحديد العملية من يوم ٢٣ اكتوبر، الدكتور سامح عبدالفتاح ما رفع طلب العملية الا يوم ٢٩ اكتوبر لما زاره الوالد للمراجعة. حتى مع التأخير دكتور سامح ما اعطى الوالد اي كرت موعد للتنويم او اي تعليمات للخطوات التالية كلزوم زيارة قسم التخدير او التواصل مع المستشفى لترتيبات الاستقبال يوم العملية. .  تم دخول الغرفة، من دون شرح او وتوضيح  . الساعة ١٠:١٥ صباحا دخل دكتور عشوائيا الغرفة يكلم الوالد عن عملية منظار وهذه غير صحيح . من الساعة ١:٣٠ الصباح، الدكتور سامح عبد الفتاح ما زار الوالد مع انه كان في القسم الساعة ٩:٣٠ صباحا لتوقيع اوراق. . اقل شي مطلوب اعتذار شخصي للوالد. و كمية الاخطاء و سوء التنسيق وعدم التواصل مع المريض او الشرح المطلوب اثرت جدا على نفسية الوالد بشكل سيئ جدا\n","The coordination at the hospital is extremely poor. My father, who was scheduled for surgery on Sunday morning, November 5th, with Dr. Emad Bukhari at the hospital, was not properly coordinated with his team. 1. Although Dr. Emad requested that the surgery be scheduled for October 23rd, Dr. Sameh Abdel Fattah only submitted the request on October 29th when my father visited him for a check-up. Even with this delay, Dr. Sameh did not give my father an admission appointment card or any instructions for the next steps, such as visiting the anesthesia department or contacting the hospital to arrange his admission on the day of the surgery. He was taken to the room without any explanation or clarification. At 10:15 AM, a doctor entered the room randomly and spoke to my father about an endoscopy, which was incorrect. From 1:30 AM onwards, Dr. Sameh Abdel Fattah did not visit my father, even though he was in the department at 9:30 AM to sign paperwork. At the very least, a personal apology is due to my father. The number of errors, poor coordination, and lack of communication with the patient or the necessary explanations have severely affected my father's mental state.",null,"Patient",{"$nulls":15},1850,30297481,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-11-14T18:41:00","امال القحطاني","24 Hours",null,null,"Total",{"$f":"SUBTOTAL(9,CG23:CG24)","v":15},{"$f":"CH23+CH24","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CI23:CI24)","v":1},{"$f":"SUBTOTAL(9,CJ23:CJ24)","v":1},{"$f":"SUBTOTAL(9,CK23:CK24)","v":0},{"$f":"SUBTOTAL(9,CL23:CL24)","v":13},{"$f":"SUM(CI25:CL25)","v":15},{"$nulls":3},"Patient Relatives",10,{"$f":"CR25/77","v":{"v":0.12987012987012986,"d":"12.99%"}}]
[3,24,1824,30057132,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-11T12:05:00","ابرار الشمري","72 Hours","2023-11-11","12:05:00","ابرار الشمري","2023-11-11","12:05:00",{"$nulls":3},"2023-11-11","12:18:00","ابرار الشمري",0.009027777778101154,{"$nulls":3},-45241.5125,{"$nulls":3},0,{"$nulls":4},-45241.5125,{"$nulls":3},-45241.5125,"2023-11-11","12:26:00",0.00555555555911269,"2023-11-13","13:18:00","ابرار الشمري",2.0416666666715173,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تم رفض رفع طلب موافقه لشركه التأمين بتاريخ  5/11/2023\n\n","The request for approval from the insurance company was rejected on 5/11/2023",null,"Hospital",{"$nulls":4},"CCHI",13,{"$f":"BK26/77","v":{"v":0.16883116883116883,"d":"16.88%"}},{"$nulls":8},1851,30298469,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-14T19:17:00","امال القحطاني","24 Hours"]
[null,25,1825,983901,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-11T12:19:00","ابرار الشمري","72 Hours","2023-11-11","12:19:00","ابرار الشمري","2023-11-11","12:19:00",{"$nulls":3},"2023-11-11","12:27:00","ابرار الشمري",0.00555555555911269,"2023-11-12","19:55:00","ابرار الشمري",1.3111111111065838,{"$nulls":3},-45242.82986111111,{"$nulls":4},-45241.51875,{"$nulls":3},-45241.51875,"2023-11-12","20:45:00",1.3458333333328483,"2023-11-13","13:10:00",null,2.029861111106584,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","المريض يفيد بان يوجد مشكله عامه بنظام نفيس ولم يتم رفع الطلبات بسبب العطل\n","The patient reports a general problem with the Nafis system and that requests were not being processed due to the malfunction.",null,"Hospital",{"$nulls":15},1853,30172725,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-14T19:57:00","امال القحطاني","24 Hours",{"$nulls":13},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,26,1826,1763333,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2023-11-11T14:06:00","ابرار الشمري","More than 72 Hours","2023-11-11","16:41:00","ابرار الشمري","2023-11-11","14:06:00","2023-11-28","11:28:00","امال القحطاني","2023-11-29","16:08:00","ابرار الشمري",18.0847222222219,"2023-12-06","13:42:00","امال القحطاني",6.898611111108039,"2023-12-06","18:26:00","امال القحطاني",0.19722222222480923,{"$nulls":4},-45259.67222222222,"2023-12-07","11:15:00","امال القحطاني",7.796527777776646,null,null,-45259.67222222222,null,null,"امال القحطاني",-45259.67222222222,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling"," قمت بالاتصال يوم الاثنين الموافق ٦ نوفمبر بالساعة ١:٢٢ ظهرا واستمرت المكالمة لمدة ٨ دقائق لحجز موعد للعلاج الطبيعي يوم السبت ١١ نوفمبر الساعة ١:٣٠ ظ وعند الحضور بالموعد المحدد تفاجئت بعدم وجود حجز وان الموظفة قامت بحجز موعد اخر بدل من الموعد المتفق عليه مما نتج عنه عدم عمل الجلسة في الموعد المتفق عليه. ","I called on Monday, November 6th at 1:22 PM and the call lasted for 8 minutes to book a physiotherapy appointment for Saturday, November 11th at 1:30 PM. When I arrived at the scheduled time, I was surprised to find that there was no booking and that the employee had booked another appointment instead of the agreed-upon one, which resulted in the session not being done at the agreed-upon time.",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},1857,30288902,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-15T18:46:00","امال القحطاني","24 Hours",null,null,"Patient",15,{"$f":"CG28/77","v":{"v":0.19480519480519481,"d":"19.48%"}},{"$nulls":8},{"$f":"CT22","v":2},{"$f":"CU22","v":0},{"$f":"CV22","v":1},{"$f":"CW22","v":7}]
[null,27,1827,20298437,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-11T17:16:00","ابرار الشمري","24 Hours","2023-11-11","17:16:00","ابرار الشمري","2023-11-11","17:16:00",{"$nulls":3},"2023-11-11","17:21:00","ابرار الشمري",3.4722222189884633E-3,{"$nulls":3},-45241.722916666666,{"$nulls":3},0,{"$nulls":4},-45241.722916666666,{"$nulls":3},-45241.722916666666,"2023-11-11","17:34:00",0.009027777778101154,"2023-11-12","13:06:00","امال القحطاني",0.8229166666642413,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","تم الاستئناف حيث ان الموافقة لا زالت معلقة و عند رفع الطلب لشركة التأمين يظهر ان العملية سبق و تم اجرائها و تمت الموافقة عليها في المستشفى المستفيد ان عنده رقم الموافقة 2022\\3617042 و الطلب لم يلغى حتى الان بعد انتهاء الوثيقة السابقة و سبق و تم رفع شكوى في مجلس الضمان الصحي ضد الشركة .","The appeal was made as the approval is still pending, and when the request was submitted to the insurance company, it appears that the operation had already been carried out and approved at the beneficiary hospital, which has approval number 2022/3617042, and the request has not been canceled yet after the expiry of the previous policy, and a complaint was previously filed with the Health Insurance Council against the company.",null,"Patient",{"$nulls":4},6,2,1,4,{"$nulls":7},1859,30271390,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-16T13:25:00","ابرار الشمري","24 Hours",{"$nulls":13},{"$f":"CQ28/CR25","v":{"v":0.2,"d":"20.00%"}},{"$f":"CR28/CR25","v":{"v":0,"d":"0.00%"}},{"$f":"CS28/CR25","v":{"v":0.1,"d":"10.00%"}},{"$f":"CT28/CR25","v":{"v":0.7,"d":"70.00%"}}]
[null,28,1828,30201729,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-11T17:59:00","امال القحطاني","24 Hours","2023-11-11","17:59:00","امال القحطاني","2023-11-11","17:59:00",{"$nulls":3},"2023-11-11","18:02:00","امال القحطاني",2.0833333328482695E-3,{"$nulls":3},-45241.751388888886,{"$nulls":3},0,{"$nulls":4},-45241.751388888886,{"$nulls":3},-45241.751388888886,"2023-11-11","18:39:00",0.025694444448163267,"2023-11-11","20:16:00","امال القحطاني",0.09305555556056788,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","لم يتم رفع الطلب للتأمين ","The insurance application was not submitted",null,"Patient",{"$nulls":4},{"$f":"BJ29/BK26","v":{"v":0.46153846153846156,"d":"46.15%"}},{"$f":"BK29/BK26","v":{"v":0.15384615384615385,"d":"15.38%"}},{"$f":"BL29/BK26","v":{"v":0.07692307692307693,"d":"7.69%"}},{"$f":"BM29/BK26","v":{"v":0.3076923076923077,"d":"30.77%"}},{"$nulls":7},1860,30300288,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-11-16T18:49:00","امال القحطاني","More than 72 Hours",null,null,"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,29,1829,30183276,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-11-11T18:02:00","امال القحطاني","24 Hours","2023-11-11","18:02:00","امال القحطاني","2023-11-11","18:02:00",{"$nulls":3},"2023-11-11","18:02:00","امال القحطاني",0,{"$nulls":3},-45241.751388888886,{"$nulls":3},0,{"$nulls":4},-45241.751388888886,{"$nulls":3},-45241.751388888886,"2023-11-11","18:09:00",0.004861111112404615,"2023-11-11","18:09:00","امال القحطاني",0.004861111112404615,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.8.Medication shortages","عدم توفر دواء مضاد الفايروسات ","Lack of antiviral medication",null,"Patient",{"$nulls":15},1867,30288342,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-19T12:57:00","ابرار الشمري","24 Hours",null,null,{"$f":"CI25","v":1},{"$f":"CJ25","v":1},{"$f":"CK25","v":0},{"$f":"CL25","v":13}]
[null,30,1831,30231633,"وزارة الصحة","التنويم","الطبي","تنويم الجراحة العامة","2023-11-11T19:52:00","امال القحطاني","24 Hours","2023-11-11","19:52:00","امال القحطاني","2023-11-11","19:52:00",{"$nulls":3},"2023-11-11","19:52:00","امال القحطاني",0,{"$nulls":3},-45241.82777777778,{"$nulls":3},0,{"$nulls":4},-45241.82777777778,{"$nulls":3},-45241.82777777778,"2023-11-11","20:07:00",0.010416666664241347,"2023-11-11","20:07:00","امال القحطاني",0.010416666664241347,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.6.Unnecessary health services","تم اضافة خدمة علاجيه الى الخياطه ولم يتم  ابلاغي بذلك ","A therapeutic service was added to the stitching service, but I was not informed of this.",null,"Patient",{"$nulls":4},"In-Patient",null,{"$f":"BK32/BK34","v":{"v":0,"d":"0.00%"}},{"$nulls":8},1871,30136389,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2023-11-20T14:58:00","ابرار الشمري","24 Hours",null,null,{"$f":"CF31/CG28","v":{"v":0.06666666666666667,"d":"6.67%"}},{"$f":"CG31/CG28","v":{"v":0.06666666666666667,"d":"6.67%"}},{"$f":"CH31/CG28","v":{"v":0,"d":"0.00%"}},{"$f":"CI31/CG28","v":{"v":0.8666666666666667,"d":"86.67%"}},{"$nulls":7},"In-Patient",4,{"$f":"CR32/CR35","v":{"v":0.4,"d":"40.00%"}}]
[null,31,1834,30201729,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-12T11:05:00","امال القحطاني","24 Hours","2023-11-12","11:05:00","امال القحطاني","2023-11-12","11:05:00",{"$nulls":3},"2023-11-12","11:05:00","امال القحطاني",0,{"$nulls":3},-45242.461805555555,{"$nulls":3},0,{"$nulls":4},-45242.461805555555,{"$nulls":3},-45242.461805555555,"2023-11-12","12:21:00",0.05277777777519077,"2023-11-12","12:21:00","امال القحطاني",0.05277777777519077,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","لم يتم رفع طلب للتأمين من قبل القسم ","No insurance application was submitted by the department.",null,"Patient",{"$nulls":4},"Out-Patient",10,{"$f":"BK33/BK34","v":{"v":1,"d":"100.00%"}},{"$nulls":8},1875,30298437,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-22T13:27:00","ابرار الشمري","24 Hours",{"$nulls":13},"Out-Patient",5,{"$f":"CR33/CR35","v":{"v":0.5,"d":"50.00%"}}]
[null,32,1835,30295541,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-12T12:26:00","امال القحطاني","24 Hours","2023-11-12","12:26:00","امال القحطاني","2023-11-12","12:26:00",{"$nulls":3},"2023-11-12","12:43:00","امال القحطاني",0.011805555557657499,{"$nulls":3},-45242.529861111114,{"$nulls":3},0,{"$nulls":4},-45242.529861111114,{"$nulls":3},-45242.529861111114,"2023-11-12","12:54:00",{"$f":"(AP34+AO34)-(U34+T34)","v":0.007638888884685002},"2023-11-12","13:07:00","امال القحطاني",0.016666666662786156,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","لم يتم رفع طلب حليب لطفلي الا بعد ثلاث اسابيع وعند رفع طلب يتم ابلاغي بان الكود المرفوع غير صحيح  بانتظار التوضيح من قبلكم  . ","My request for milk for my child was not submitted until three weeks later, and when I submitted the request, I was informed that the submitted code was incorrect. I await clarification from you.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK32+BK33","v":10},{"$f":"SUM(BL32:BL33)","v":{"v":1,"d":"100%"}},{"$nulls":8},1877,30300545,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-11-22T20:01:00","امال القحطاني","72 Hours",null,null,"In-Patient",1,{"$f":"CG34/CG37","v":{"v":0.06666666666666667,"d":"6.67%"}},{"$nulls":8},"ER",1,{"$f":"CR34/CR35","v":{"v":0.1,"d":"10.00%"}}]
[null,33,1836,30285524,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-11-12T18:31:00","ابرار الشمري","More than 72 Hours","2023-11-12","18:17:00","ابرار الشمري","2023-11-12","18:13:00","2023-11-13","13:04:00","ابرار الشمري","2023-11-14","10:30:00","ابرار الشمري",1.6784722222218988,"2023-11-14","11:44:00","ابرار الشمري",0.05138888888905058,{"$nulls":3},-45244.48888888889,{"$nulls":4},-45244.4375,{"$nulls":3},-45244.4375,"2023-11-14","13:06:00",{"$f":"(AP35+AO35)-(U35+T35)","v":0.10833333332993789},"2023-11-27","13:51:00","امال القحطاني",13.139583333329938,null,"11043-MOHAMMED SAMEER AL RAHHAL ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","عدم وجود النتائج من العملية واستمرار احتقان الانف والجيوب الانفيه","Lack of results from the procedure and continued nasal and sinus congestion",null,"Patient",{"$nulls":4},"Medical",12,{"$f":"BK35/BK37","v":{"v":0.9230769230769231,"d":"92.31%"}},{"$nulls":8},1886,52507,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-11-25T14:31:00","ابرار الشمري","24 Hours",null,null,"Out-Patient",13,{"$f":"CG35/CG37","v":{"v":0.8666666666666667,"d":"86.67%"}},{"$nulls":8},"Total",{"$f":"CR32+CR33+CR34","v":10},{"$f":"SUM(CS32:CS34)","v":{"v":1,"d":"100%"}}]
[null,34,1838,30280441,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2023-11-12T19:55:00","ابرار الشمري","24 Hours","2023-11-12","19:40:00","ابرار الشمري","2023-11-12","19:40:00",{"$nulls":3},"2023-11-12","19:55:00","ابرار الشمري",0.010416666664241347,{"$nulls":3},-45242.82986111111,{"$nulls":3},0,{"$nulls":4},-45242.82986111111,{"$nulls":3},-45242.82986111111,"2023-11-12","20:06:00",{"$f":"(AP36+AO36)-(U36+T36)","v":0.00763888889196096},"2023-11-13","15:48:00","ابرار الشمري",0.828472222223354,null,"DR.ABDULHAMEED ALI SHAMAH ","Management complaints","4. Accessibility","4.3.Delays","4.3.5.Delayed test result","تاخير في تسليم نتائج التحاليل . ","Delay in delivering test results.",null,"Patient",{"$nulls":4},"Admin",1,{"$f":"BK36/BK37","v":{"v":0.07692307692307693,"d":"7.69%"}},{"$nulls":8},1893,30301469,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-11-27T14:43:00","امال القحطاني","24 Hours",null,null,"ER",1,{"$f":"CG36/CG37","v":{"v":0.06666666666666667,"d":"6.67%"}},{"$nulls":8},"Medical",7,{"$f":"CR36/CR38","v":{"v":0.7,"d":"70.00%"}}]
[null,35,1839,30272284,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-12T20:09:00","ابرار الشمري","48 Hours","2023-11-12","20:09:00","ابرار الشمري","2023-11-12","20:09:00",{"$nulls":3},"2023-11-13","20:13:00","ابرار الشمري",1.0027777777795563,{"$nulls":3},-45243.842361111114,{"$nulls":3},0,{"$nulls":4},-45243.842361111114,{"$nulls":3},-45243.842361111114,"2023-11-14","11:10:00",0.6229166666671517,"2023-11-14","11:10:00","ابرار الشمري",0.6229166666671517,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","عدم رفع موافقه لصرف الادوية الى شركة التامين 10/10/2023","Failure to submit approval for dispensing medications to the insurance company on 10/10/2023",null,"Patient",{"$nulls":4},"Total",{"$f":"BK35+BK36+BJ68","v":13},{"$f":"BL35+BL36+BK68","v":{"v":1,"d":"100%"}},{"$nulls":8},1894,30197146,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المواعيد","2023-11-27T15:20:00","امال القحطاني","48 Hours",null,null,"Total",{"$f":"CG34+CG35+CG36","v":15},{"$f":"SUM(CH34:CH36)","v":{"v":1,"d":"100%"}},{"$nulls":8},"Admin",3,{"$f":"CR37/CR38","v":{"v":0.3,"d":"30.00%"}}]
[null,36,1840,30165259,"مجلس الضمان الصحي","التنويم","الإداري","قسم المالية","2023-11-13T12:11:00","ابرار الشمري","More than 72 Hours","2023-11-13","12:11:00","ابرار الشمري","2023-11-13","12:11:00",{"$nulls":3},"2023-11-13","12:23:00","ابرار الشمري",8.333333331393078E-3,"2023-11-14","11:12:00","ابرار الشمري",0.9506944444437977,"2023-11-14","18:38:00","امال القحطاني",0.30972222222044365,{"$nulls":4},-45243.51597222222,{"$nulls":3},-45243.51597222222,"2023-11-15","14:09:00",2.0736111111109494,"2023-11-14","11:10:00","ابرار الشمري",0.9493055555576575,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","خطا تشخيص من الطبيب باجراء عملية ويتتطلب تنويم وبذلك افاد انه لا يحتاج وبناءا على التشخيص الطبيب تم تنويم المدة يوم وتم الدفع 6000 وبعد الغاء العملية تم ارجاع المبلغ 3021 وتبقى 2979 نرجوا ارجاع المتبقى ","The doctor misdiagnosed me with a procedure requiring hospitalization, but then stated it wasn't necessary. Based on this diagnosis, I was admitted for one day and paid 6000. After the procedure was canceled, 3021 was refunded, leaving a balance of 2979. We request a refund of the remaining amount.",null,"Patient",{"$nulls":15},1900,30003962,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-28T18:48:00","امال القحطاني","24 Hours",null,null,"Medical",9,{"$f":"CG38/CG41","v":{"v":0.6,"d":"60.00%"}},{"$nulls":8},"Total",{"$f":"CR36+CR37+CR39","v":10},{"$f":"CS36+CS37+CS39","v":{"v":1,"d":"100%"}}]
[null,37,1841,30240807,"وزارة الصحة","العيادات الخارجية","الطبي","قسم المختبر","2023-11-13T12:24:00","ابرار الشمري","24 Hours","2023-11-13","12:24:00","ابرار الشمري","2023-11-13","12:24:00",{"$nulls":3},"2023-11-13","13:06:00","ابرار الشمري",0.029166666659875773,{"$nulls":3},-45243.54583333333,{"$nulls":3},0,{"$nulls":4},-45243.54583333333,{"$nulls":3},-45243.54583333333,"2023-11-13","13:23:00",0.011805555557657499,"2023-11-20","10:05:00","ابرار الشمري",6.874305555560568,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.5.Delayed test result","تاخير بتسليم نتائج التحاليل . ","Delay in delivering test results.",null,"Patient",{"$nulls":15},1902,30302380,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-11-28T21:08:00","امال القحطاني","48 Hours",null,null,"Admin",4,{"$f":"CG39/CG41","v":{"v":0.26666666666666666,"d":"26.67%"}}]
[null,38,1837,30165968,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-11-13T15:01:00","ابرار الشمري","More than 72 Hours","2023-11-12","19:36:00","ابرار الشمري","2023-11-13","15:01:00","2023-11-19","11:18:00","امال القحطاني","2023-11-19","11:27:00","ابرار الشمري",{"$f":"(U40+T40)-(P40+O40)","v":5.851388888884685},{"$nulls":3},-45249.47708333333,{"$nulls":3},0,{"$nulls":4},-45249.47708333333,{"$nulls":3},-45249.47708333333,"2023-11-20","22:34:00",1.4631944444481633,"2023-11-14","11:13:00","ابرار الشمري",-5.009722222217533,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","عدم الاهتمام بالمريض خصوصا ان حالته طارئه واتى عن طريق الهلال الاحمر عدم مراعاه حاله والم المريض\nحيث ان المريض كان يتوجع من الالم وسواله اساله في غير وقتها وليس مهمه ومن ثما ذهب الدكتور وترك المريض\nيتالم لمده نص ساعه او اكثر وبعد ذالك قدم دكتور اخر وكتب ادويه مناسبه ووقف بجانبي ولم يتركني حتى عالج\nخلع الكتف بعكس الدكتور المشتكى عليه ملاحظه ان المرافق ذهب الى الدكتور ود الدكتور كان رد غير لائق ولم\nيستجب ولم يائتي رغم ان الكتف في حاله خلع و خروج من مكانه","The lack of attention to the patient, especially given his emergency situation and the fact that he was brought in by the Red Crescent, and the disregard for his condition and pain, is unacceptable. The patient was in agony, and the doctor asked him irrelevant and untimely questions. Then the doctor left, leaving the patient in pain for half an hour or more. Afterwards, another doctor arrived, prescribed appropriate medication, and stayed with me until he treated the dislocated shoulder, unlike the doctor against whom the complaint was filed. Note that the patient's companion went to the doctor, but the doctor's response was inappropriate, and he did not come despite the shoulder being dislocated and out of place.",null,"Patient",{"$nulls":15},1905,30259687,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-11-29T13:16:00","ابرار الشمري","More than 72 Hours",null,null,"Nursing ",2,{"$f":"CG40/CG41","v":{"v":0.13333333333333333,"d":"13.33%"}}]
[null,39,1842,30231633,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-13T15:12:00","ابرار الشمري","24 Hours","2023-11-13","15:12:00","ابرار الشمري","2023-11-13","15:12:00",{"$nulls":3},"2023-11-13","15:12:00","ابرار الشمري",0,{"$nulls":3},-45243.63333333333,{"$nulls":3},0,{"$nulls":4},-45243.63333333333,{"$nulls":3},-45243.63333333333,"2023-11-13","15:21:00",6.2499999985448085E-3,"2023-11-13","15:21:00",null,6.2499999985448085E-3,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تم رفض رفع موافقه لشركة التأمين بتاريخ 5/11/2023","The request to submit an approval to the insurance company was rejected on 5/11/2023",null,"Hospital",{"$nulls":15},1909,1592720,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-30T19:13:00","ابرار الشمري","72 Hours",null,null,"Total",{"$f":"CG38+CG39+CG40","v":15},{"$f":"CH38+CH39+CH40","v":{"v":1,"d":"100%"}}]
[null,40,1847,30189891,"وزارة الصحة","التنويم","الطبي","تنويم النساء والولادة","2023-11-14T13:17:00","ابرار الشمري","More than 72 Hours","2023-11-14","13:17:00","ابرار الشمري","2023-11-14","13:17:00",{"$nulls":3},"2023-11-28","11:17:00","امال القحطاني",13.916666666664241,"2023-11-15","11:35:00","امال القحطاني",-12.987499999995634,"2023-11-16","12:24:00","ابرار الشمري",1.0340277777795563,{"$nulls":4},-45258.470138888886,"2023-11-30","16:38:00","ابرار الشمري",2.2229166666729725,null,null,-45258.470138888886,null,null,"ابرار الشمري",-45258.470138888886,null,"KHALED","Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","عدم تزويد المريضه بتقرير الولادة من قبل الطبيبة المعالجه . ","The patient was not provided with a birth report by the treating physician.",null,"Patient"]
[null,41,1848,30215932,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-11-14T13:42:00","ابرار الشمري","24 Hours","2023-11-14","13:42:00","ابرار الشمري","2023-11-14","13:42:00",{"$nulls":3},"2023-11-14","13:42:00","ابرار الشمري",0,{"$nulls":3},-45244.57083333333,{"$nulls":3},0,{"$nulls":4},-45244.57083333333,{"$nulls":3},-45244.57083333333,"2023-11-14","17:06:00",0.1416666666700621,"2023-11-20","15:30:00","امال القحطاني",6.075000000004366,null,"6722-DAAD ZOUKAN KARKOUT ","Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تاخير في رفع الاجازة المرضيه ","Delay in processing sick leave application",null,"Patient"]
[null,42,1849,30296988,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-14T13:51:00","ابرار الشمري","48 Hours","2023-11-14","13:51:00","ابرار الشمري","2023-11-14","13:51:00",{"$nulls":3},"2023-11-14","13:51:00","ابرار الشمري",0,{"$nulls":3},-45244.57708333333,{"$nulls":3},0,{"$nulls":4},-45244.57708333333,{"$nulls":3},-45244.57708333333,"2023-11-15","11:36:00",0.90625,"2023-11-15","11:36:00","ابرار الشمري",0.90625,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تأخير في معالجة طلب الإجازة المرضية، حيث لم يتم تسجيل التطعيم في النظام.","the vaccination is not in the system",null,"Patient"]
[null,43,1850,30297481,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-11-14T18:41:00","امال القحطاني","24 Hours","2023-11-14","18:41:00","امال القحطاني","2023-11-14","18:41:00",{"$nulls":3},"2023-11-14","18:54:00","ابرار الشمري",0.009027777778101154,{"$nulls":3},-45244.7875,{"$nulls":3},0,{"$nulls":4},-45244.7875,{"$nulls":3},-45244.7875,"2023-11-16","12:20:00",1.726388888891961,"2023-11-16","12:20:00","امال القحطاني",1.726388888891961,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","لايتم تسليمنا تقارير الطبيه من تاريخ 27 اكتوبر - 7 نوفمبر ","We will not receive medical reports from October 27th to November 7th.",null,"Patient"]
[null,44,1851,30298469,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-14T19:17:00","امال القحطاني","24 Hours","2023-11-14","19:17:00","امال القحطاني","2023-11-14","19:17:00",{"$nulls":3},"2023-11-14","19:17:00","امال القحطاني",0,{"$nulls":3},-45244.80347222222,{"$nulls":3},0,{"$nulls":4},-45244.80347222222,{"$nulls":3},-45244.80347222222,"2023-11-14","19:24:00",0.004861111112404615,"2023-11-14","19:24:00","امال القحطاني",0.004861111112404615,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","لم يتم اضافة التطيعمات للطفله ","The child has not received any vaccinations.",null,"Patient",{"$nulls":15},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,45,1853,30172725,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-14T19:57:00","امال القحطاني","24 Hours","2023-11-14","19:57:00","امال القحطاني","2023-11-14","19:57:00",{"$nulls":3},"2023-11-14","19:57:00","امال القحطاني",0,{"$nulls":3},-45244.83125,{"$nulls":3},0,{"$nulls":4},-45244.83125,{"$nulls":3},-45244.83125,"2023-11-14","20:37:00",0.02777777777373558,"2023-11-14","20:37:00","امال القحطاني",0.02777777777373558,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","لم يتم رفع الطلب للتأمين ","The insurance application was not submitted",null,"Patient",{"$nulls":15},"ابرار الشمري",21,{"$f":"BV47/BV49","v":{"v":0.5384615384615384,"d":"53.85%"}},14,1,2,4,{"$f":"BV47","v":21}]
[null,46,1855,30214274,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-11-15T11:54:00","امال القحطاني","More than 72 Hours","2023-11-15","11:17:00","امال القحطاني","2023-11-15","11:45:00","2023-11-16","19:20:00","امال القحطاني","2023-11-16","19:22:00","امال القحطاني",1.3173611111051287,"2023-11-25","19:43:00","امال القحطاني",9.014583333337214,"2023-11-26","15:31:00","امال القحطاني",0.8249999999970896,{"$nulls":4},-45246.80694444444,{"$nulls":3},-45246.80694444444,"2023-12-03","13:28:00",16.754166666672972,"2023-12-03","13:28:00","امال القحطاني",16.754166666672972,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.5.Rushed, not time to see patients"," لدي موعد الساعة ١١:١٠ وحظرت للعياده عند. الساعه ١٠:٥٦ وبعد جلوسي في الانتظار حظرت الممرضو برفقة ممرضة اخرى وتحدثت مع الدكتور انها اعادت له ممرضته ثم دخلوا عند الدكتور وانا انتظر وعد الساعة ١١:١٢ دخل طبيب اخر للعياده وخرجت الممرضه وقمت بالدخول للعيادة والتحدث مع الدكتور الذي برر ذلك انه كانت هناك استشاره بدون اي اعتذار ولو ان الدكتور بدلا من التبرير اعتذر لم اكن ارغب بالشكوى ولكن التبرير تصرف غير مقبول مما جعلني اغادر العياده . تم  ترك المريض ينتظر بدون وجود مريض اخر داخل العياده وفي حال وجود خلل يجب الاعتذار","I had an appointment at 11:10 and arrived at the clinic at 10:56. After waiting, a nurse arrived with another nurse and spoke to the doctor, telling him she had sent her nurse back. They went in to see the doctor while I waited. At 11:12, another doctor entered the clinic, and the nurse left. I went into the clinic and spoke with the doctor, who explained that there had been a consultation without offering any apology. If the doctor had apologized instead of justifying his actions, I wouldn't have complained, but his explanation was unacceptable, which made me leave the clinic. The patient was left waiting without any other patients in the clinic. If there was a problem, an apology is necessary.",null,"Patient",{"$nulls":15},"امال القحطاني",18,{"$f":"BV48/BV49","v":{"v":0.46153846153846156,"d":"46.15%"}},13,3,1,1,{"$f":"BV48","v":18}]
[null,47,1854,30300016,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-11-15T18:12:00","امال القحطاني","24 Hours","2023-11-14","20:59:00","امال القحطاني","2023-11-15","18:12:00","2023-11-20","10:55:00","ابرار الشمري","2023-11-20","10:56:00","ابرار الشمري",4.697222222224809,"2023-11-20","22:58:00","ابرار الشمري",0.5013888888861402,{"$nulls":3},-45250.95694444444,{"$nulls":4},-45250.455555555556,{"$nulls":3},-45250.455555555556,"2023-11-20","18:29:00",0.31458333333284827,"2023-11-20","18:29:00","امال القحطاني",0.31458333333284827,null,"8825-YOUSEF ALI EL NEMRAWI ","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","حضر المريض والمرافق للعيادة وتم تلقي سوء معامله من قبل الطبيب ويفيد مرافق المريض بان المريض كان لديه فرط حركه وتم الطلب من الطبيب بااسلوب غير لائق بترك الجوال ورفع الصوت  . ","The patient and his companion came to the clinic and were mistreated by the doctor. The patient's companion stated that the patient had hyperactivity and asked the doctor in an inappropriate manner to put down his mobile phone and raise his voice.",null,"Patient",{"$nulls":15},"Total",{"$f":"SUBTOTAL(9,BV47:BV48)","v":39},{"$f":"SUBTOTAL(9,BW47:BW48)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BX47:BX48)","v":27},{"$f":"SUM(BY47:BY48)","v":4},{"$f":"SUM(BZ47:BZ48)","v":3},{"$f":"SUM(CA47:CA48)","v":5},{"$f":"SUBTOTAL(9,CB47:CB48)","v":39}]
[null,48,1857,30288902,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-15T18:46:00","امال القحطاني","24 Hours","2023-11-15","18:46:00","امال القحطاني","2023-11-15","18:46:00",{"$nulls":3},"2023-11-16","19:22:00","امال القحطاني",1.0249999999941792,{"$nulls":3},-45246.80694444444,{"$nulls":3},0,{"$nulls":4},-45246.80694444444,{"$nulls":3},-45246.80694444444,"2023-12-03","13:28:00",16.754166666672972,"2023-12-03","13:28:00","امال القحطاني",16.754166666672972,null,"10524-MOHAMMED MAHMOUD ABDELWAHED ","Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","التطعيم","the vaccination",null,"Patient"]
[null,49,1858,30297175,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-11-15T19:32:00","امال القحطاني","More than 72 Hours","2023-11-15","19:32:00","امال القحطاني","2023-11-15","19:32:00",{"$nulls":3},"2023-11-15","19:44:00","امال القحطاني",0.008333333338669036,"2023-11-16","06:42:00","امال القحطاني",0.4569444444423425,"2023-11-18","15:06:00","امال القحطاني",2.349999999998545,{"$nulls":4},-45245.822222222225,{"$nulls":3},-45245.822222222225,"2023-11-18","11:03:00",2.6381944444437977,"2023-12-10","13:08:00","امال القحطاني",24.724999999998545,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","المستشفى يطالب المستفيد بمبلغ لاجراء عملية حصوة للغده اللعابية علما انه تم الغائها  ولم يتم اكمال الاجراء وتم الغاء الطلب من قبل شركة التأمين على افادة المستشفى ان الحاله لا تستدعي بتاريخ 11/11/2023 \n","The hospital is demanding payment from the patient for a salivary gland stone removal procedure, even though it was canceled and the procedure was not completed. The insurance company canceled the claim based on the hospital's statement that the case did not warrant it, dated 11/11/2023.",null,"Patient",{"$nulls":15},"MOH",15,{"$f":"BV51/77","v":{"v":0.19480519480519481,"d":"19.48%"}}]
[null,50,1859,30271390,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-16T13:25:00","ابرار الشمري","24 Hours","2023-11-16","13:25:00","ابرار الشمري","2023-11-16","13:25:00",{"$nulls":3},"2023-11-16","13:31:00","امال القحطاني",4.166666665696539E-3,{"$nulls":3},-45246.56319444445,{"$nulls":3},0,{"$nulls":4},-45246.56319444445,{"$nulls":3},-45246.56319444445,"2023-11-16","13:58:00",0.018749999995634425,"2023-11-16","15:59:00","امال القحطاني",0.10277777777810115,null,"DR.MAJED ALTHUBAITI ","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","عدم رفع الطلب لشركة التامين . ","Failure to submit the application to the insurance company.",null,"Patient"]
[null,51,1860,30300288,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-11-16T18:49:00","امال القحطاني","More than 72 Hours","2023-11-16","18:49:00","امال القحطاني","2023-11-16","18:49:00",{"$nulls":3},"2023-11-16","19:03:00","ابرار الشمري",0.009722222217533272,"2023-11-19","12:57:00","ابرار الشمري",2.7458333333343035,"2023-11-20","15:34:00","ابرار الشمري",1.109027777776646,{"$nulls":4},-45246.79375,{"$nulls":3},-45246.79375,"2023-11-20","19:09:00",4.0041666666729725,"2023-11-20","19:20:00","امال القحطاني",4.0118055555576575,null,null,"Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","يفيد بانه تم دفع مبلغ عند الطبيب لتشخيص الحاله بشكل اوضح ولكن عند الدخول للعياده لم يتم الشرح ولا التشخيص كما هو مطلوب ولم يتم اعطاء  الخيارات العلاجيه للمريض وتم خروجي بدون اي استفاده من الزياره . ","He stated that he had paid a sum of money to the doctor for a clearer diagnosis of the condition, but upon entering the clinic, neither the explanation nor the diagnosis was given as required, and no treatment options were provided to the patient, and he left without any benefit from the visit.",null,"Patient",{"$nulls":15},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,52,1863,30271390,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-16T19:22:00","امال القحطاني","24 Hours","2023-11-16","19:22:00","امال القحطاني","2023-11-16","19:22:00",{"$nulls":3},"2023-11-16","19:35:00","امال القحطاني",0.009027777778101154,{"$nulls":3},-45246.81597222222,{"$nulls":3},0,{"$nulls":4},-45246.81597222222,{"$nulls":3},-45246.81597222222,"2023-11-16","19:44:00",0.006250000005820766,"2023-11-16","19:44:00","امال القحطاني",0.006250000005820766,null,"90237-BADER MAJED ALJADAAN ","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","رفضت الموظفة رنا السعود المسؤولة عن الموافقات رفع طلب لشركة التأمين زعمًا منها بأن الدواء خارج التغطية التأمينية، قمت بالتواصل مع شركة التأمين وأفادوا بأن الدواء مغطى تأمينياً، وتم إبلاغها بذلك ولم تتجاوب وكانت تتعامل معي بطريقه غير مهنيه وليست اول مره اتلقى هذا التعامل منها وطلبت مني رفع شكوى عليها غير مباليه بما سوف يتم عمله لها . ","The employee, Rana Al-Saud, who is responsible for approvals, refused to submit a request to the insurance company, claiming that the medicine was outside the insurance coverage. I contacted the insurance company and they stated that the medicine was covered by insurance. She was informed of this and did not respond. She was dealing with me in an unprofessional manner, and this is not the first time I have received this treatment from her. She asked me to file a complaint against her, not caring about what would be done to her.",null,"Patient",{"$nulls":15},{"$f":"BX49","v":27},{"$f":"BY49","v":4},{"$f":"BZ49","v":3},{"$f":"CA49","v":5}]
[4,53,1867,30288342,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-19T12:57:00","ابرار الشمري","24 Hours","2023-11-19","12:57:00","ابرار الشمري","2023-11-19","12:57:00",{"$nulls":3},"2023-11-19","13:18:00","امال القحطاني",0.014583333337213844,{"$nulls":3},-45249.55416666667,{"$nulls":3},0,{"$nulls":4},-45249.55416666667,{"$nulls":3},-45249.55416666667,"2023-11-20","11:48:00",0.9375,"2023-11-20","12:38:00","ابرار الشمري",0.9722222222189885,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.10.Vaccination shortages","اللقاح غير متوفر في النظام.","the voccxine not avialble in the system.",null,"Patient",{"$nulls":15},{"$f":"BU54/BV51","v":{"v":1.8,"d":"180.00%"}},{"$f":"BV54/BV51","v":{"v":0.26666666666666666,"d":"26.67%"}},{"$f":"BW54/BV51","v":{"v":0.2,"d":"20.00%"}},{"$f":"BX54/BV51","v":{"v":0.3333333333333333,"d":"33.33%"}}]
[null,54,1843,671821,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-11-19T18:32:00","ابرار الشمري","48 Hours","2023-11-13","15:22:00","ابرار الشمري","2023-11-19","18:32:00","2023-11-28","11:17:00","امال القحطاني","2023-11-19","18:32:00","ابرار الشمري",0,{"$nulls":3},-45249.77222222222,{"$nulls":3},0,{"$nulls":4},-45249.77222222222,"2023-11-30","16:38:00","ابرار الشمري",10.920833333337214,null,null,-45249.77222222222,{"$nulls":3},-45249.77222222222,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","حضرت لصرف العلاج ولم يأتي رقمي في الشاشات ٦٠٩ اكثر من نصف ساعه وصل الرقم ٦٤٦ تواصلت مع الصيدلاني الذي يوزع الادوية وقلت له لم يتم صرف لي وبعدها وجهني للصيدلاني خالد وهنا بدأت سؤ التعامل حيث انه قال لي انتظر اجهز الوصفة انتظرت وهو ياخذ وصفات اخرى شخص بوصفه ومريض اخر بثلاث وصفات وعذره انه رجل كبير في السن وبعدها كلمته ومعي تذكرة الرقم اخذها مني وهو غضبان ورماها على الارض وكذلك\nسئلني كم مقاس رجلي بينما ساعدي هو المتضرر وذهبت للدكتور احمد رسلان مشرف ولم يتم اي اتصال مع العلم تم شرح له كامل الموقف","I went to collect my medication, but my number didn't appear on the screens. It took over half an hour for number 609 to appear. Then number 646 appeared. I contacted the pharmacist distributing the medications and told him I hadn't received my prescription. He then directed me to pharmacist Khaled, and that's where the poor treatment began. He told me to wait while he prepared the prescription. I waited while he took other prescriptions—one for one person and three for another—claiming the patient was elderly. Afterwards, I spoke to him, showing him my number slip. He angrily took it from me and threw it on the ground. He also asked me my shoe size, even though it was my forearm that was injured. I went to Dr. Ahmed Raslan, the supervisor, but he didn't contact me at all, despite explaining the entire situation to him.",null,"Hospital"]
[null,55,1868,30125666,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-11-19T19:37:00","امال القحطاني","More than 72 Hours","2023-11-19","19:29:00","امال القحطاني","2023-11-19","19:37:00","2023-11-19","18:19:00","امال القحطاني","2023-11-21","14:12:00","امال القحطاني",1.7743055555547471,"2023-11-25","19:39:00","امال القحطاني",4.227083333331393,"2023-11-26","15:30:00","امال القحطاني",0.8270833333372138,"2023-11-27","19:17:00","امال القحطاني","No Response ",6.211805555554747,"2023-12-07","10:26:00","امال القحطاني",15.843055555553292,null,null,-45251.59166666667,{"$nulls":3},-45251.59166666667,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and Harassment","6.2.1.Inappropriate/aggressive behavior","موظفة تستخدم أسلوب توبيخ، وسخرية للمراجعين ومعي أنا أيضا. تم ملاحظة هذا الشي لمدة ربع ساعة فقط , وبشكل متكرر خصوصا أن المراجعين يكون منهم مريض عصبي ونفسي بانتظار ردكم والتوضيح . ","An employee used a reprimanding and mocking tone towards the clients, including me. This was observed for only fifteen minutes, and repeatedly, especially since some of the clients were suffering from nervous and psychological conditions. We await your response and clarification.",null,"Patient",{"$nulls":15},"In-Patient",2,{"$f":"BV57/BV60","v":{"v":0.05128205128205128,"d":"5.13%"}}]
[null,56,1870,16418,"مراجع","العيادات الخارجية","الإداري","قسم الإدارة","2023-11-20T14:09:00","ابرار الشمري","24 Hours","2023-11-20","14:05:00","ابرار الشمري","2023-11-20","14:09:00","2023-11-20","14:11:00","ابرار الشمري","2023-11-20","14:13:00","ابرار الشمري",0.002777777779556345,{"$nulls":3},-45250.592361111114,{"$nulls":3},0,{"$nulls":4},-45250.592361111114,{"$nulls":3},-45250.592361111114,"2023-11-20","14:14:00",6.9444443943211809E-4,"2023-11-20","14:14:00","ابرار الشمري",6.9444443943211809E-4,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","الطبيب اخرني عن الموعد","The doctor delayed my appointment.",null,"Patient",{"$nulls":15},"Out-Patient",35,{"$f":"BV58/BV60","v":{"v":0.8974358974358975,"d":"89.74%"}}]
[null,57,1871,30136389,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2023-11-20T14:58:00","ابرار الشمري","24 Hours","2023-11-20","14:58:00","ابرار الشمري","2023-11-20","14:58:00",{"$nulls":3},"2023-11-20","15:12:00","ابرار الشمري",0.009722222217533272,{"$nulls":3},-45250.63333333333,{"$nulls":3},0,{"$nulls":4},-45250.63333333333,{"$nulls":3},-45250.63333333333,"2023-11-20","15:52:00",0.027777777781011537,"2023-11-21","10:47:00","امال القحطاني",0.8159722222262644,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.2.Examination delay in emergency","حضرت الى قسم الطوارى وكنت اعاني من الم شديد بالظهر ولم اتلقى الخدمة بالشكل المطلوب والمماطله بالخدمة من قبل المدير المناوب ومظفين الاستقبال وبعد التوجهه الى الغرفه تاخير من قبل الدكتور وتم خروجي من شدة الالم الى مستشفى اخر دون فائده من حضوري لمستشفى الحمادي . ","I came to the emergency department and I was suffering from severe back pain, but I did not receive the required service, and there was procrastination in the service by the duty manager and reception staff. After going to the room, there was a delay by the doctor, and I left due to the severity of the pain to another hospital without any benefit from my coming to Al-Hammadi Hospital.",null,"Patient",{"$nulls":15},"ER",2,{"$f":"BV59/BV60","v":{"v":0.05128205128205128,"d":"5.13%"}}]
[null,58,1872,30280442,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2023-11-20T18:38:00","امال القحطاني","More than 72 Hours","2023-11-20","18:20:00","امال القحطاني","2023-11-20","06:38:00","2023-11-22","12:08:00","امال القحطاني","2023-11-22","12:10:00","امال القحطاني",2.2305555555576575,"2023-11-26","15:22:00","امال القحطاني",4.133333333331393,"2023-12-02","11:27:00","امال القحطاني",5.836805555554747,"2023-12-03","13:06:00","امال القحطاني","No Response ",11.038888888884685,{"$nulls":3},-45252.506944444445,"2023-12-04","15:00:00",12.118055555554747,"2023-12-04","15:00:00","امال القحطاني",12.118055555554747,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","تم حجز موعد للمريض في الساعة 8:30 مساءً، لكن اتصلت به الممرضة في الساعة 5 مساءً وطلبت منه الحضور إن أمكن، إلا أنه رفض وأخبرها أنه لا يريد الحضور والانتظار طويلاً. وصل المريض إلى المستشفى كما هو مُحدد، وصُدم عندما أُخبر أن الطبيب سيأتي بعد 30 أو 40 دقيقة. طلب ​​المريض اتخاذ الإجراء المناسب بشأن شكواه.","An appointment been booked at 8:30 p.m. but a nurse called the patient at 5 p.m. and asked him to come if possible, patient refused however and told her that he don’t want to attend and stay waiting for long. Patient arrived to hospital as been told and chocked by them telling him doctor will came after 30 or 40 min. patient asked for taking a suitable action regarding his complain.",null,"Hospital",{"$nulls":15},"Total",{"$f":"BV57+BV58+BV59","v":39},{"$f":"SUM(BW57:BW59)","v":{"v":1,"d":"100%"}}]
[null,59,1875,30298437,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-22T13:27:00","ابرار الشمري","24 Hours","2023-11-22","13:27:00","ابرار الشمري","2023-11-22","13:27:00",{"$nulls":3},"2023-11-22","13:31:00","ابرار الشمري",0.002777777779556345,{"$nulls":3},-45252.56319444445,{"$nulls":3},0,{"$nulls":4},-45252.56319444445,{"$nulls":3},-45252.56319444445,"2023-11-22","13:31:00",0,"2023-11-22","13:31:00","ابرار الشمري",0,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","عدم رفع التطعيمات اكترونياً .","Failure to upload vaccinations electronically.",null,"Patient",{"$nulls":15},"Medical",11,{"$f":"BV61/BV64","v":{"v":0.28205128205128205,"d":"28.21%"}}]
[null,60,1876,1451333,"مجلس الضمان الصحي","التنويم","الإداري","إدارة التنويم","2023-11-22T13:38:00","ابرار الشمري","More than 72 Hours","2023-11-22","13:38:00","ابرار الشمري","2023-11-22","13:38:00",{"$nulls":3},"2023-11-22","16:17:00","ابرار الشمري",0.11041666666278616,"2023-11-23","09:27:00","ابرار الشمري",0.7152777777810115,{"$nulls":3},-45253.39375,{"$nulls":4},-45252.67847222222,{"$nulls":3},-45252.67847222222,"2023-11-26","09:37:00",3.7222222222189885,"2023-11-26","13:48:00","امال القحطاني",3.8965277777751908,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","تم رفض طلب تمديد التنويم من قبل التامين رغم ان الطبيب المعالج قام برفع جميع المبررات الطبيه لتنويم وتوجهت لمدير العيادات الساعه 8:00 مساءُ صالح العبدان وإفاد بان خطاء موظف وسيتحقق من الموضوع وطلب مني الانصراف الى الغرفه وفي تمام الساعه الحاديه حضر الطبيب المعالج وافادتي بالخروج من الغرفه والمطالبه بمالغ مستحقه 2100 ريال دون توضيح ذلك من قبله . ","The insurance rejected my request to extend my stay, even though the attending physician had submitted all the medical justifications for my stay. I went to the clinic manager at 8:00 PM, Saleh Al-Abdan, and he stated that it was an employee's mistake and that he would investigate the matter. He asked me to leave for the room. At 11:00 PM, the attending physician arrived and told me to leave the room and to pay me 2100 riyals without explaining why.",null,"Patient",{"$nulls":15},"Admin",18,{"$f":"BV62/BV64","v":{"v":0.46153846153846156,"d":"46.15%"}}]
[null,61,1877,30300545,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2023-11-22T20:01:00","امال القحطاني","72 Hours","2023-11-22","20:01:00","امال القحطاني","2023-11-22","20:01:00",{"$nulls":3},"2023-11-22","20:24:00","امال القحطاني",0.015972222223354038,"2023-11-23","16:57:00","ابرار الشمري",0.8562500000043656,{"$nulls":3},-45253.70625,{"$nulls":4},-45252.85,{"$nulls":3},-45252.85,"2023-11-25","11:46:00",2.640277777776646,"2023-11-25","15:24:00","امال القحطاني",2.7916666666715173,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","تم اعطائي محلول NORMAL SALINE 0.9% مع المضاد الحيوي  وتم ملاحظة ماهو مكتوب على المحلول ان مدة انتهاء صلاحيته 24 ساعه وبعد انتهاء الوقت لم يتم اخذه  تم الرجوع للموظف وتم ابلاغنا من قبله انه لا مانع من استخدامه وبعد طلب التغير تم تغير المحلول ولكن تم تغير الملاحظة المكتوبه عليه الى صالح الاستخدام لمدة 14 يوم بانتظار توضيحكم على ماتم ذكره من قبل المريضه . ","I was given NORMAL SALINE 0.9% solution with the antibiotic. It was noted that the solution had an expiry date of 24 hours. After the expiry date, it was not taken. We went back to the employee, and he informed us that there was no problem with using it. After requesting a change, the solution was changed, but the note written on it was changed to be good for use for 14 days. We await your clarification on what was mentioned by the patient.",null,"Patient",{"$nulls":15},"Nursing",10,{"$f":"BV63/BV64","v":{"v":0.2564102564102564,"d":"25.64%"}}]
[null,62,1878,30301284,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2023-11-23T11:22:00","ابرار الشمري","24 Hours","2023-11-23","11:01:00","ابرار الشمري","2023-11-23","11:22:00","2023-11-26","12:13:00","امال القحطاني","2023-11-26","13:38:00","امال القحطاني",3.094444444446708,{"$nulls":3},-45256.56805555556,{"$nulls":3},0,{"$nulls":4},-45256.56805555556,{"$nulls":3},-45256.56805555556,"2023-11-26","14:21:00",0.02986111110658385,"2023-11-26","14:53:00","امال القحطاني",0.052083333328482695,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient"," تمت إفادة الأم بان خروج الطفل الساعة ٢ مساء بعد معرفة نتيجة ( الصفار في الطفل )  ولم تتم افادة الام بأن النتيجة سليمة حتى الساعة ٥:٣٠ مساء حيث تواصلت الأم مع الدكتور وأوضح  بان النتيجة سليمة ولابد بان يعرض الطفل على الاستشاري في الصباح  من الساعة ٩ الى الساعة ١٢صباحا \nوكانت تتحدث العربية والانجليزية ولم تفهم الأم الانجليزية بشكل واضح وابلغت الممرضة بسؤال الدكتور ومعاودة الاتصال بها وتم\nالتواصل مع الام بعدها لكنها لم تستطع الرد لظرف ما وتم تحويل سداد المبلغ المستحق من التامين الى الكاش لعدم رد الام على الاتصال بالرغم انتظارها حتى الساعة ٢ مساء .","The mother was informed that the child would be discharged at 2 PM after the jaundice test results were available. However, she wasn't informed that the results were normal until 5:30 PM, when she contacted the doctor. He explained that the results were normal and that the child needed to see a consultant in the morning between 9 AM and 12 PM. The doctor spoke Arabic and English, but the mother didn't understand the English clearly. She asked the nurse to ask the doctor and call back. The mother was contacted afterward, but she was unable to answer due to unforeseen circumstances. The payment was then transferred from the insurance to cash because the mother didn't answer the call, despite waiting until 2 PM.",null,"Patient",{"$nulls":15},"Total",{"$f":"BV61+BV62+BV63","v":39},{"$f":"BW61+BW62++BW63","v":{"v":1,"d":"100%"}}]
[5,63,1886,52507,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-11-25T14:31:00","ابرار الشمري","24 Hours","2023-11-25","14:31:00","ابرار الشمري","2023-11-25","14:31:00",{"$nulls":3},"2023-11-25","14:31:00","ابرار الشمري",0,{"$nulls":3},-45255.60486111111,{"$nulls":3},0,{"$nulls":4},-45255.60486111111,{"$nulls":3},-45255.60486111111,"2023-11-25","14:47:00",0.011111111110949423,"2023-11-25","14:47:00","ابرار الشمري",0.011111111110949423,null,"DR.WALAA","Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","عدم تسليم تقرير طبي ","Failure to submit a medical report",null,"Patient"]
[null,64,1885,64871,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-11-25T14:53:00","ابرار الشمري","More than 72 Hours","2023-11-25","14:25:00","ابرار الشمري","2023-11-25","14:53:00","2023-11-26","11:38:00","امال القحطاني","2023-11-26","11:42:00","امال القحطاني",0.867361111115315,"2023-11-27","13:20:00","امال القحطاني",1.0680555555518367,"2023-11-29","12:33:00","ابرار الشمري",1.9673611111138598,"2023-12-03","13:08:00","امال القحطاني","No Response ",7.059722222220444,{"$nulls":3},-45256.4875,null,null,-45256.4875,{"$nulls":3},-45256.4875,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","قام المريض بتسجيل دخول للدكتور وأبلغته الموظفه بأمكانية دخوله  للدكتور مباشرة ولم تبلغه الموظفه انه على قائمة\nالانتظار وقام بالانتظار لمدة اكثر من ساعة بالرغم من صعوبة الحالة وتم دخوله على الدكتور بعد الشكوى لمكتب علاقات المرضى ، حاليا يطالب المريض باتخاذ اجراء حازم بخصوص ماجرى.\n","The patient checked in to see the doctor, and the employee informed him that he could see the doctor directly. The employee did not inform him that he was on the waiting list, and he waited for more than an hour despite the seriousness of his condition. He was only seen by the doctor after complaining to the patient relations office. Currently, the patient is demanding that decisive action be taken regarding what happened.",null,"Patient"]
[null,65,1888,30302039,"مراجع","التنويم","التمريض","تمريض الحضانة","2023-11-26T10:19:00","امال القحطاني","More than 72 Hours","2023-11-26","10:07:00","امال القحطاني","2023-11-26","10:19:00","2023-11-26","18:10:00","امال القحطاني","2023-11-26","10:19:00","امال القحطاني",{"$f":"(U67+T67)-(P67+O67)","v":0},{"$nulls":3},{"$f":"(Y67+X67)-(U67+T67)","v":-45256.42986111111},{"$nulls":3},{"$f":"(AC67+AB67)-(Y67+X67)","v":0},{"$nulls":4},{"$f":"(AG67+AF67)-(U67+T67)","v":-45256.42986111111},"2023-11-30","16:39:00","ابرار الشمري",{"$f":"(AL67+AK67)-(U67+T67)","v":4.263888888890506},"2023-11-27","19:42:00",1.390972222223354,"2023-12-02","10:35:00","امال القحطاني",{"$f":"(AS67+AR67)-(U67+T67)","v":6.011111111110949},null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","اتصلت الأم بالحضانة ثلاث مرات لكن لم يرد أحد حتى ذهب والد الطفل إلى الحضانة وطلب من ممرضة أن تأتي لأخذ الطفل بنفسه، وبعد أن دخلت الممرضة إلى الغرفة، رفعت صوتها وهي تسبّ الطفل ووالديه بينما كانت تدفع سرير الطفل بعنف.","A mom called  nursery 3 times but no one respond till the baby’s father attended to nursery and asked a nurse to come to take the baby back by himself, and after the nurse came to the room, she raised her voice cursing the baby and his parents while pushing the baby`s bed violently.",null,"Patient"]
[null,66,1893,30301469,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-11-27T14:43:00","امال القحطاني","24 Hours","2023-11-27","14:42:00","امال القحطاني","2023-11-27","14:43:00",{"$nulls":3},"2023-11-27","15:19:00","امال القحطاني",0.02500000000145519,{"$nulls":3},-45257.638194444444,{"$nulls":3},0,{"$nulls":4},-45257.638194444444,{"$nulls":3},-45257.638194444444,"2023-11-27","16:47:00",{"$f":"(AP68+AO68)-(U68+T68)","v":0.061111111113859806},"2023-11-28","14:26:00","امال القحطاني",0.9631944444481633,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","لم يتم اضافة تقرير فحص السلاح بالنظام الى الان .","The weapon inspection report has not yet been added to the system.",null,"Patient"]
[null,67,1894,30197146,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المواعيد","2023-11-27T15:20:00","امال القحطاني","48 Hours","2023-11-27","15:20:00","امال القحطاني","2023-11-27","15:20:00",{"$nulls":3},"2023-11-27","15:20:00","امال القحطاني",0,{"$nulls":3},-45257.63888888889,{"$nulls":3},0,{"$nulls":4},-45257.63888888889,{"$nulls":3},-45257.63888888889,"2023-11-28","17:53:00",1.1062499999970896,"2023-11-28","20:17:00","امال القحطاني",1.2062499999956344,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","تم حجز موعد وتم ارسال رساله بالموعد وعند الحضور تم ابلاغي بعدم تواجد الطبيبه رانيا بهذا اليوم ويوجد هناك خطا بالحجز علما انه تم معرفة ذلك بعد الانتظار لمدة طويله وتم الخروج من المستشفى وعلما انه تم تكرار ذلك سابقا . ","An appointment was booked and a message was sent with the appointment. Upon arrival, I was informed that Dr. Rania was not present that day and that there was an error in the booking. This was discovered after waiting for a long time, and I left the hospital. This had happened before.",null,"Patient"]
[null,68,1895,30016389,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2023-11-27T19:00:00","امال القحطاني","More than 72 Hours","2023-11-27","17:56:00","امال القحطاني","2023-11-27","19:00:00","2023-11-27","20:00:00","امال القحطاني","2023-11-27","19:00:00","امال القحطاني",0,"2023-11-30","16:40:00","ابرار الشمري",2.9027777777810115,"2023-12-02","16:30:00","امال القحطاني",1.9930555555547471,"2023-12-03","13:09:00","امال القحطاني","No Response ",{"$f":"(AG70+AF70)-(U70+T70)","v":5.756250000005821},{"$nulls":3},-45257.791666666664,"2023-12-03","14:49:00",5.825694444443798,"2023-12-05","11:46:00","امال القحطاني",7.698611111110949,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.4.Insensitive to patient needs","تم مراجعه الطبيب بحاله حساسية ورفض إعطاء اي علاج وطلب الغاء الموعد وإرسال المريضه لدكتورة نسائية وعند مراجعه دكتورة دعد استغربت من هذا التصرف ورفعت ايميل بالموضوع وتم تحويل المريضه لقسم الطوارئ بعد تراجع حالتها بانتظار ردكم على ماتم ذكره . ","The doctor was consulted regarding an allergic reaction and refused to give any treatment, requesting that the appointment be canceled and the patient be sent to a gynecologist. When Dr. Daad was consulted, she was surprised by this behavior and sent an email about the matter. The patient was transferred to the emergency department after her condition deteriorated. We await your response regarding what has been mentioned.",null,"Patient"]
[null,69,1879,0,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2023-11-28T11:01:00","ابرار الشمري","More than 72 Hours","2023-11-23","14:13:00","ابرار الشمري","2023-11-28","11:01:00","2023-11-23","16:07:00",null,"2023-11-28","11:01:00","امال القحطاني",0,"2023-11-25","12:50:00","ابرار الشمري",-2.9243055555562023,"2023-11-29","12:34:00","ابرار الشمري",3.9888888888890506,{"$nulls":4},-45258.459027777775,"2023-12-02","19:52:00","امال القحطاني",4.368750000001455,null,null,-45258.459027777775,{"$nulls":3},-45258.459027777775,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient"," التهاون في الفحص وعدم الاجابه بالشكل الواضح مما تسبب بدخول المريضه لحاله من الخوف والتوتر","Negligence in the examination and failure to answer clearly caused the patient to enter a state of fear and anxiety.",null,"Patient"]
[null,70,1900,30003962,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-11-28T18:48:00","امال القحطاني","24 Hours","2023-11-28","18:48:00","امال القحطاني","2023-11-28","18:48:00",{"$nulls":3},"2023-11-28","18:48:00","امال القحطاني",0,{"$nulls":3},-45258.78333333333,{"$nulls":3},0,{"$nulls":4},-45258.78333333333,{"$nulls":3},-45258.78333333333,"2023-11-28","19:26:00",0.026388888887595385,"2023-11-28","19:26:00","امال القحطاني",0.026388888887595385,null,"15604-ALI HASHEM MAHMOUD ","Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","لم يتم اضافة تطعيم الولاده في النظام ","Birth vaccination has not been added to the system.",null,"Patient"]
[null,71,1902,30302380,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-11-28T21:08:00","امال القحطاني","48 Hours","2023-11-28","21:08:00","امال القحطاني","2023-11-28","21:08:00",{"$nulls":3},"2023-12-04","14:28:00","امال القحطاني",5.7222222222189885,{"$nulls":3},-45264.60277777778,{"$nulls":3},0,{"$nulls":4},-45264.60277777778,{"$nulls":3},-45264.60277777778,"2023-11-30","16:41:00",-3.90763888888614,"2023-11-30","16:41:00","امال القحطاني",-3.90763888888614,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تأخير في اصدار الاجازه ","Delay in issuing the leave",null,"Patient"]
[null,72,1901,30270534,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-11-29T00:01:00","امال القحطاني","72 Hours","2023-11-28","20:35:00","امال القحطاني","2023-11-29","12:01:00","2023-12-03","18:28:00","امال القحطاني","2023-11-29","12:01:00","ابرار الشمري",0,"2023-12-05","11:34:00","امال القحطاني",5.98124999999709,"2023-12-05","11:49:00","امال القحطاني",0.010416666664241347,{"$nulls":4},-45259.50069444445,{"$nulls":3},-45259.50069444445,"2023-12-06","16:51:00",7.20138888888323,"2023-12-07","10:24:00","امال القحطاني",7.932638888887595,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient"," ابتلاني االله  بصرع بنتنا والذي يحتاج لعلاج يومي مرتين لعده سنوات وعند صرف زوجتي للعلاج بعد الكشف كانت الكميه ٥ علب  والصيدلي صرف ٤ فقط وعند سؤال زوجتي له عن العبوه الخامسه قال لزوجتي ( ايش الحكمه من صرف كل هذه الكميه هتخزنيها ) اصرت زوجتي علي استلام العبوه الخامسه حسب المكتوب في الوصفه وهو ماتم بالفعل . الرجاء الافاده عن تصرف الصيدلي بهذه الطريقه بالرغم من عدم تخصصه ووان الكميه محدده بالوصفه من قبل الطبيب ، وهل من حقه إبداء رأيه في الكميه المصروفة للمريض والتحدث بهذه الطريقة .","God has afflicted my daughter with epilepsy, which requires twice-daily medication for several years. When my wife went to get the medication after her examination, the prescription was for five boxes, but the pharmacist only dispensed four. When my wife asked him about the fifth box, he said to her, \"What's the point of dispensing this entire quantity? Are you going to hoard it?\" My wife insisted on receiving the fifth box as written in the prescription, and that's what happened. Please advise on the pharmacist's behavior in this manner, given that he is not a pharmacist and the quantity was specified in the prescription by the doctor. Does he have the right to express his opinion on the quantity dispensed to the patient and to speak in this way?",null,"Patient"]
[null,73,1905,30259687,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات جراحة العظام","2023-11-29T13:16:00","ابرار الشمري","More than 72 Hours","2023-11-29","13:16:00","ابرار الشمري","2023-11-29","13:16:00",{"$nulls":3},"2023-11-29","16:32:00","ابرار الشمري",0.13611111111094942,"2023-11-30","09:35:00","ابرار الشمري",0.7104166666686069,{"$nulls":3},-45260.399305555555,{"$nulls":4},-45259.688888888886,{"$nulls":3},-45259.688888888886,"2023-11-30","17:55:00",1.0576388888948713,"2023-12-03","19:19:00","امال القحطاني",4.115972222221899,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","اشتكى مريض من رفض الدكتور محمد خان استقباله، على الرغم من أن طبيبه الرسمي يعمل كهواية.","A patient complained about Dr. Mohammed khan refusing to receive him since his official doctor in avocation",null,"Patient"]
[null,74,1906,30166071,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-29T16:18:00","ابرار الشمري","24 Hours","2023-11-29","16:18:00","ابرار الشمري","2023-11-29","16:18:00",{"$nulls":3},"2023-11-29","16:21:00","ابرار الشمري",2.0833333328482695E-3,{"$nulls":3},-45259.68125,{"$nulls":3},0,{"$nulls":4},-45259.68125,{"$nulls":3},-45259.68125,"2023-11-30","19:38:00",1.1368055555576575,"2023-11-30","09:42:00","ابرار الشمري",0.7229166666656965,null,"DR.MOHAMMED MUNEER KHAN","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","طلب الطبيب اخذ ابره تفجيريه لتكمله العلاج ورفض موظف قسم التامين رفع الطلب لشركة التامين بدون توضيح الاسباب . ","The doctor requested that I take a trigger shot to complete the treatment, but the insurance department employee refused to submit the request to the insurance company without explaining the reasons.",null,"Patient"]
[null,75,1907,30300473,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2023-11-30T13:47:00","ابرار الشمري","More than 72 Hours","2023-11-30","13:47:00","ابرار الشمري","2023-11-30","13:47:00",{"$nulls":3},"2023-11-30","13:55:00","ابرار الشمري",0.005555555551836733,{"$nulls":3},-45260.57986111111,{"$nulls":3},0,{"$nulls":4},-45260.57986111111,{"$nulls":3},-45260.57986111111,"2023-11-30","14:18:00",0.015972222223354038,"2023-12-04","19:25:00","ابرار الشمري",4.229166666671517,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","تم طلب مبالغ اضافيه فيما يخص اجراء خدمه تم اجراءها في العمليه ( الاشعه ) علما بانه موافق عليها ضمن البكج بشكل كامل بتاريخ 26-11-2023 برقم الموافقه : 89467510 لكن تم رفع الاشعه بكود منفصل , والعمليه ذاتها سيتم اجراءها بعد اسبوعين","Additional charges were requested for a service performed during the procedure (X-ray), even though it was fully approved within the package on 26-11-2023 under approval number: 89467510. However, the X-ray was uploaded with a separate code, and the procedure itself will be performed in two weeks.",null,"Patient"]
[null,76,1908,20353006,"مراجع","العيادات الخارجية","الطبي","عيادات المخ والأعصاب","2023-11-30T15:43:00","ابرار الشمري","More than 72 Hours","2023-11-30","15:22:00","ابرار الشمري","2023-11-30","15:43:00","2023-12-12","10:08:00","امال القحطاني","2023-12-03","12:49:00","امال القحطاني",{"$f":"(U78+T78)-(P78+O78)","v":2.8791666666656965},"2023-12-03","19:17:00","امال القحطاني",0.2694444444423425,"2023-12-04","14:48:00","امال القحطاني",0.8131944444467081,{"$nulls":4},-45263.53402777778,"2023-12-06","18:18:00","امال القحطاني",3.2284722222175333,null,null,-45263.53402777778,"2023-12-06","18:18:00","امال القحطاني",3.2284722222175333,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","تفاصيل الشكوى كانت بخصوص الدكتورة شيماءعلي حيث تم حجز الموعد الساعة 2:15 مساءً ولم احضر في نفس الوقت وهذا غلطي وأقر به ولكن بعد وصولي انتظرت حتى الساعة الثالثة والنصف تقريبًا لوجود مريضة لديها وانتظر مريض آخر بجانبي وعندما خرجت المريضة خرجت بعدها الدكتورة مباشرة وعند الحديث معها من المريض الذي بجانبي لأجل شرح مشكلتنا لم يتم الرد علينا وتجاهلنا ولم نسمع اعذار مطمئنة او كلام يرضي المرضى ،حيث اقر المريض الذي بجانبي بأنتظاره لأكثر من ساعة ونصف وعندما علمت بأن هذه هي طريقتها بالتعامل مع المرضى لم استطع الاكمال والدخول إليها وخروجي من المستشفى لأنني مرتبط بأشياء أخرى ولا استطيع الانتظار كما إنتظر المريض السابق.  \n","The details of the complaint were regarding Dr. Shaimaa Ali, as the appointment was booked for 2:15 PM and I did not arrive at the same time, and this is my mistake and I admit it. However, after I arrived, I waited until about 3:30 PM because she had a patient, and another patient waited next to me. When the patient left, the doctor came out immediately after her. When the patient next to me spoke to her to explain our problem, she did not respond to us and ignored us, and we did not hear any reassuring excuses or words that would satisfy the patients. The patient next to me admitted that he waited for more than an hour and a half, and when I learned that this is her way of dealing with patients, I could not continue and go into her office and I left the hospital because I have other things to do and I cannot wait as the previous patient waited.",null,"Hospital"]
[null,77,1909,1592720,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-11-30T19:13:00","ابرار الشمري","72 Hours","2023-11-30","19:13:00","ابرار الشمري","2023-11-30","19:13:00",{"$nulls":3},"2023-11-30","20:51:00","امال القحطاني",{"$f":"(U79+T79)-(P79+O79)","v":0.06805555555911269},{"$nulls":17},"2023-12-02","14:52:00",1.7506944444394321,"2023-12-03","12:51:00","امال القحطاني",2.6666666666642413,null,"14375-SHAIMAA ALY GENEDY ","Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.4.Reimbursements issues","تم ابلاغي من قبل الطبيب بالحضور لعمل اشعه ومن ثم يتم تحديد الاجراء المطلوب للضرس وعند الحضور لعمل اجراء الاشعه المقرره والدفع تم دفع مبلغ اخر لاجراء خلع الضرس دون ابلاغي او التوضيح من قبل الموظف وعند مراجعه مستشفى اخر يتم ابلاغي بعمل الاجراء لخلع الضرس سابقا وهذا غير صحيح وعند الرجوع للمستشفى تم ارجاع مبلغ نسبة التحمل فقط مطلوب ارجاع مبلغ الاجراء كامل اوالغاء الموافقه .\n\n ","I was informed by the doctor to come for an X-ray, after which the required procedure for the tooth would be determined. Upon coming for the scheduled X-ray procedure and paying, another amount was paid for the tooth extraction procedure without informing me or explaining it to me by the employee. When I went to another hospital, I was informed that the procedure for tooth extraction had been done previously, which is incorrect. Upon returning to the hospital, only the amount of the deductible was refunded. I am required to refund the full amount of the procedure or cancel the approval.",null,"Patient"]
[]
[]
[]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average",{"$nulls":12},"Total Complaints",{"$f":"B93","v":77}]
["Week 1",10,null,null,"MOH",39,{"$f":"F84/F88","v":{"v":0.5064935064935064,"d":"50.65%"}},null,"Medical",null,null,"امال القحطاني",33,{"$f":"M84/M88","v":{"v":0.42857142857142855,"d":"42.86%"}},17,3,2,11,{"$f":"O85+P85+Q85+R85","v":{"v":1,"d":"100.00%"}},null,"امال القحطاني",16,{"$f":"V84/V86","v":{"v":0.6153846153846154,"d":"61.54%"}},24,{"$f":"X84/Z86","v":{"v":0.3116883116883117,"d":"31.17%"}},{"$f":"X84+V84","v":40},{"$nulls":5},4,{"$nulls":3},"امال القحطاني",{"$nulls":4},"قسم الصيدلية",5,{"$f":"AVERAGE(AR84:AX84)","v":{"v":3.5324000000000004,"d":"3.53"}},2.8,2E-3,"Closed ",7.19,0.48,7.19,{"$nulls":6},"Satisfaction Table"]
["Week 2",13,null,null,"CCHI",13,{"$f":"F85/F88","v":{"v":0.16883116883116883,"d":"16.88%"}},null,"قسم الصيدلية",5,null,"Percentage",null,null,{"$f":"O84/M84","v":{"v":0.5151515151515151,"d":"51.52%"}},{"$f":"P84/M84","v":{"v":0.09090909090909091,"d":"9.09%"}},{"$f":"Q84/M84","v":{"v":0.06060606060606061,"d":"6.06%"}},{"$f":"R84/M84","v":{"v":0.3333333333333333,"d":"33.33%"}},null,null,"ابرار الشمري",10,{"$f":"V85/V86","v":{"v":0.38461538461538464,"d":"38.46%"}},27,{"$f":"X85/Z86","v":{"v":0.35064935064935066,"d":"35.06%"}},{"$f":"V85+X85","v":37},{"$nulls":9},"ابرار الشمري",{"$nulls":4},"عيادات الباطنية",3,{"v":9.203333333333335,"d":"9.20"},10.6,16.75,0.26,{"$nulls":9},"Total Responces"]
["Week 3",29,null,null,"Patients",15,{"$f":"F86/F88","v":{"v":0.19480519480519481,"d":"19.48%"}},null,"عيادات الباطنية",3,null,"ابرار الشمري",44,{"$f":"M86/M88","v":{"v":0.5714285714285714,"d":"57.14%"}},19,4,3,18,{"$f":"O87+P87+Q87+R87","v":{"v":1,"d":"100.00%"}},null,"Total",{"$f":"SUM(V84:V85)","v":26},{"$f":"W84+W85","v":{"v":1,"d":"100.00%"}},{"$f":"X84+X85","v":51},{"$f":"Y84+Y85","v":{"v":0.6623376623376623,"d":"66.23%"}},{"$f":"Z84+Z85","v":77},{"$nulls":14},"قسم المختبر",3,{"v":0.03566666666666667,"d":"0.04"},0.096,0.004,0.007,{"$nulls":9},"Escalated Without Response"]
["Week 4",10,null,null,"Patient relatives",10,{"$f":"F87/F88","v":{"v":0.12987012987012986,"d":"12.99%"}},null,"قسم المختبر",3,null,"Percentage",null,null,{"$f":"O86/M86","v":{"v":0.4318181818181818,"d":"43.18%"}},{"$f":"P86/M86","v":{"v":0.09090909090909091,"d":"9.09%"}},{"$f":"Q86/M86","v":{"v":0.06818181818181818,"d":"6.82%"}},{"$f":"R86/M86","v":{"v":0.4090909090909091,"d":"40.91%"}},{"$nulls":7},{"$f":"Y86+W86","v":{"v":1.6623376623376624,"d":"166.23%"}},{"$nulls":14},"أطباء الطوارئ",2,{"v":2.315,"d":"2.32"},3.17,1.46,{"$nulls":10},"Closed Without Response"]
["Week 5",15,null,null,"Total",{"$f":"F84+F85+F86+F87","v":77},{"$f":"G84+G85+G86+G87","v":{"v":1,"d":"100.00%"}},null,"أطباء الطوارئ",2,null,"Total",{"$f":"M84+M86","v":77},{"v":1,"d":"100.00%"},36,7,5,29,{"$f":"O89+P89+Q89+R89","v":{"v":1,"d":"100.00%"}},{"$nulls":21},"تنويم الجراحة العامة",2,{"v":0.006,"d":"0.01"},"Closed ",0.006,{"$nulls":10},"Satisfied"]
["Total",{"$f":"SUM(B84:B88)","v":77},null,null,"In-Patient",10,{"$f":"F89/F92","v":{"v":0.12987012987012986,"d":"12.99%"}},null,"تنويم الجراحة العامة",2,{"$nulls":4},{"$f":"O88/M88","v":{"v":0.4675324675324675,"d":"46.75%"}},{"$f":"P88/M88","v":{"v":0.09090909090909091,"d":"9.09%"}},{"$f":"Q88/M88","v":{"v":0.06493506493506493,"d":"6.49%"}},{"$f":"R88/M88","v":{"v":0.37662337662337664,"d":"37.66%"}},{"$nulls":13},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"تنويم النساء والولادة",2,{"$error":"#DIV/0!"},"Closed ","Closed ",{"$nulls":10},"Neutral"]
[{"$nulls":4},"Out-Patient",63,{"$f":"F90/F92","v":{"v":0.8181818181818182,"d":"81.82%"}},null,"تنويم النساء والولادة",2,{"$nulls":21},0,{"$nulls":3},"امال القحطاني",{"$nulls":4},"عيادات النساء والولادة",2,8.41,16.69,0.13,{"$nulls":10},"Dissatisfied"]
["1st Half",37,null,null,"ER",4,{"$f":"F91/F92","v":{"v":0.05194805194805195,"d":"5.19%"}},null,"عيادات النساء والولادة",2,{"$nulls":25},"ابرار الشمري",{"$nulls":4},"عيادات جراحة الأنف وأذن وحنجرة",2,{"v":1.3639999999999999,"d":"1.36"},0.098,2.63,{"$nulls":10},"No Response"]
["2nd Half",40,null,null,"Total",{"$f":"F89+F90+F91","v":77},{"$f":"G89+G90+G91","v":{"v":1,"d":"100.00%"}},null,"عيادات جراحة الأنف وأذن وحنجرة",2,{"$nulls":30},"عيادات جراحة العظام",2,{"v":2.525,"d":"2.53"},4,1.05,{"$nulls":10},"Satisfaction Rate",{"$f":"(BE88/BE85)*100","v":{"$error":"#DIV/0!"}}]
["Total",{"$f":"B91+B92","v":77},null,null,"Medical",28,{"$f":"F93/F96","v":{"v":0.36363636363636365,"d":"36.36%"}},null,"عيادات جراحة العظام",2,{"$nulls":30},"عيادات الأسنان",1,11.93,11.93,{"$nulls":11},"Response Rate",{"$f":"BE85/BE83","v":0}]
[{"$nulls":4},"Admin",37,{"$f":"F94/F96","v":{"v":0.4805194805194805,"d":"48.05%"}},null,"عيادات الأسنان",1,{"$nulls":30},"عيادات الجلدية",1,{"v":5.8,"d":"5.80"},5.8]
[{"$nulls":4},"Nursing",12,{"$f":"F95/F96","v":{"v":0.15584415584415584,"d":"15.58%"}},null,"عيادات الجلدية",1,{"$nulls":21},"Total Escalated",{"$f":"AF84","v":4},{"$nulls":7},"عيادات القلب",1,{"v":26.8,"d":"26.80"},26.8]
[{"$nulls":4},"Total",{"$f":"F93+F94+F95","v":77},{"$f":"G93+G94+G95","v":{"v":1,"d":"100.00%"}},null,"عيادات القلب",1,{"$nulls":21},"Total Closed",{"$f":"AF90","v":0},{"$nulls":7},"عيادات المخ والأعصاب",1,{"$error":"#DIV/0!"},"Closed ",{"$nulls":11},"The Rightful Side"]
[{"$nulls":8},"عيادات المخ والأعصاب",1,{"$nulls":30},"قسم العلاج الطبيعي",1,{"$error":"#DIV/0!"},"Closed ",{"$nulls":11},"Hospital Right",7,{"$f":"BE97/BE99","v":0.09090909090909091}]
[{"$nulls":8},"قسم العلاج الطبيعي",1,{"$nulls":21},"Reason For Escalation","Number","Percentage",{"$nulls":6},"Total",{"$f":"SUM(AP84:AP97)","v":28},{"$nulls":13},"Patient Right",70,{"$f":"BE98/BE99","v":0.9090909090909091}]
[{"$nulls":8},"Total",{"$f":"SUM(J85:J98)","v":28},{"$nulls":21},"عدم رضى المريض",null,{"$f":"AG99/AG102","v":{"$error":"#VALUE!"}},{"$nulls":21},"Total",{"$f":"BE98+BE97","v":77},{"$f":"BF97+BF98","v":1}]
[{"$nulls":31},"تأخير الرد من قبل القسم",null,{"$f":"AG100/AG102","v":{"$error":"#VALUE!"}}]
[{"$nulls":8},"Non-Medical",{"$nulls":22},"سبب آخر",null,{"$f":"AG101/AG102","v":{"$error":"#VALUE!"}},{"$nulls":6},"Non-Medical",null,"Average"]
[{"$nulls":8},"قسم الموافقات الطبية",18,{"$nulls":21},"Total ",{"$f":"AG99+AG100+AF101","v":{"$error":"#VALUE!"}},{"$f":"AH99+AH101+AH100","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم الموافقات الطبية",18,{"$f":"AVERAGE(AR103:BI103)","v":{"v":4.406,"d":"4.41"}},2,1.8,5,2E-3,0.003,1.34,0.005,0.015,0.048,0.004,0.61,0.003,0.017,0.011,0.003,1.13,0.009,1.7]
[{"$nulls":8},"قسم التقارير الطبية",7,{"$nulls":30},"قسم التقارير الطبية",7,{"$f":"AVERAGE(AR103:BB103)","v":{"v":4.406,"d":"4.41"}},0.9,4,19.7,0.13,1.7,0.006,"Closed "]
[{"$nulls":8},"استقبال العيادات الخارجية",4,{"$nulls":30},"استقبال العيادات الخارجية",4,{"$f":"AVERAGE(AR104:AW104)","v":0.13},0.21,"Closed ","Closed ",0.05]
[{"$nulls":8},"إدارة التنويم",2,{"$nulls":30},"إدارة التنويم",2,{"$f":"AVERAGE(AR105:AW105)","v":1.86},3.7,0.02]
[{"$nulls":8},"قسم الإدارة",2,{"$nulls":30},"قسم الإدارة",2,{"$f":"AVERAGE(AR106:AW106)","v":{"v":0.0072,"d":"0.01"}},0.014,0.0004]
[{"$nulls":8},"استقبال الطوارئ",1,{"$nulls":30},"استقبال الطوارئ",1,{"$f":"AVERAGE(AR107:BB107)","v":{"v":0.016,"d":"0.02"}},0.016]
[{"$nulls":8},"المدير المناوب",1,{"$nulls":30},"المدير المناوب",1,{"$f":"AVERAGE(AR108:AW108)","v":{"v":0.005,"d":"0.01"}},0.005]
[{"$nulls":8},"قسم المالية",1,{"$nulls":30},"قسم المالية",1,{"$f":"AVERAGE(AR109:AW109)","v":{"v":2,"d":"2.00"}},2]
[{"$nulls":8},"قسم المواعيد",1,{"$nulls":30},"قسم المواعيد",1,{"$f":"AVERAGE(AR110:AW110)","v":{"v":1,"d":"1.00"}},1]
[{"$nulls":8},"Total",{"$f":"SUM(J102:J110)","v":37},{"$nulls":30},"Total",{"$f":"SUM(AP102:AP110)","v":37}]
[]
[{"$nulls":8},"Nursing",{"$nulls":33},"Average"]
[{"$nulls":8},"تمريض غرفة التطعيمات",10,{"$nulls":30},"Nursing",10,{"$f":"AVERAGE(AR114:BB114)","v":{"v":2.301555555555556,"d":"2.30"}},0.77,0.007,1.7,0.6,2E-3,16.7,0.92,0,0.015]
[{"$nulls":8},"تمريض الحضانة",1,{"$nulls":30},"تمريض غرفة التطعيمات",1,{"$f":"AVERAGE(AR115:AT115)","v":1.38},1.38]
[{"$nulls":8},"تمريض العيادات الخارجية",1,{"$nulls":30},"تمريض الحضانة",1,{"v":12,"d":"12.00"},12]
[{"$nulls":8},"Total",{"$f":"SUM(J114:J116)","v":12},{"$nulls":30},"تمريض العيادات الخارجية",{"$f":"SUM(AP114:AP116)","v":12}]
[{"$nulls":40},"Total"]
[]
[{"$nulls":8},"Total",{"$f":"J99+J111+J117","v":77},{"$nulls":31},{"$f":"AP98+AP111+AP117","v":77}]
[{"$nulls":40},"Total"]

{"sheet":"December 2023","index":12,"n_rows":131,"n_cols":103,"rows_kept":131,"merged":[[0,0,1,0],[0,1,1,1],[0,2,1,2],[0,3,1,3],[0,4,1,4],[0,5,1,5],[0,6,1,6],[0,7,1,7],[0,8,1,8],[0,9,1,9],[0,11,0,12],[0,13,1,13],[0,14,0,15],[0,16,0,17],[0,18,1,18],[0,19,0,20],[0,21,1,21],[0,22,1,22],[0,23,0,24],[0,25,1,25],[0,26,1,26],[0,27,0,28],[0,29,1,29],[0,30,1,30],[0,31,0,32],[0,33,1,33],[0,34,1,34],[0,35,1,35],[0,36,0,37],[0,38,1,38],[0,39,1,39],[0,40,0,41],[0,42,1,42],[0,43,0,44],[0,45,1,45],[0,46,1,46],[0,47,1,47],[0,48,1,48],[0,49,1,49],[0,50,1,50],[0,51,1,51],[0,52,1,52],[0,53,1,53],[0,54,1,54],[0,55,1,55],[0,56,1,56],[0,57,1,57],[0,61,1,61],[0,62,1,62],[0,63,1,63],[0,64,1,64],[0,65,1,65],[0,66,1,66],[0,67,1,67],[0,68,1,68],[0,69,1,69],[0,72,1,72],[0,73,1,73],[0,74,1,74],[0,75,1,75],[0,76,1,76],[0,77,1,77],[0,78,1,78],[0,79,1,79],[0,80,1,80],[0,83,1,83],[0,84,1,84],[0,85,1,85],[0,86,1,86],[0,87,1,87],[0,88,1,88],[0,89,1,89],[0,90,1,90],[0,91,1,91],[0,94,1,94],[0,95,1,95],[0,96,1,96],[0,97,1,97],[0,98,1,98],[0,99,1,99],[0,100,1,100],[0,101,1,101],[0,102,1,102],[2,0,10,0],[11,0,17,0],[18,0,40,0],[41,0,58,0],[59,0,64,0],[67,20,67,21],[67,40,67,41],[68,8,68,9],[68,12,69,12],[68,13,69,13],[68,31,70,31],[70,12,71,12],[70,13,71,13],[72,12,73,12],[72,13,73,13],[74,11,75,11],[74,12,75,12],[74,13,75,13],[74,18,75,18],[75,31,77,31],[81,40,81,41],[127,61,127,63]]}
["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,1915,30303120,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2023-12-03T20:14:00","امال القحطاني","24 Hours","2023-12-03","20:05:00","امال القحطاني","2023-12-03","20:14:00","2023-12-04","14:31:00","امال القحطاني","2023-12-04","14:36:00","امال القحطاني",{"$f":"(U3+T3)-(P3+O3)","v":0.765277777776646},{"$nulls":3},{"$f":"(Y3+X3)-(U3+T3)","v":-45264.60833333333},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":0},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-45264.60833333333},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-45264.60833333333},"2023-12-04","18:18:00",{"$f":"(AP3+AO3)-(U3+T3)","v":"03:42:00"},"2023-12-04","19:49:00","ابرار الشمري",{"$f":"(AS3+AR3)-(U3+T3)","v":0.2173611111138598},null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.2.Examination delay in emergency"," حضرت بوالدي قسم الطوارئ اثر ارتفاع في السكر حيث تاخر الطبيب ثم بعد الحضور لم يفحص السكر وطلب تحليل ولم يتم حضور موظف لاخذ التحليل وخرجت بوالدي مسرعا لمستشفى اخر وبعد اسعاف والدي رجعت اطلب المبلغ و رفض المدير المناوب بحجة ان الطبيب زار المريض علما انه لم يتم عمل اي اجراء طبي . ","I took my father to the emergency department due to a rise in blood sugar. The doctor was late, and after he arrived, he did not check the blood sugar and ordered a test. No employee came to take the test, so I rushed my father to another hospital. After my father was treated, I went back to ask for the money, and the on-duty manager refused, claiming that the doctor had visited the patient, even though no medical procedure had been performed.",null,"Patient",{"$nulls":4},1943,30303374,"مجلس الضمان الصحي","الطوارئ","الإداري","الموافقات الطبية","2023-12-13T19:48:00","ابرار الشمري","24 Hours",null,null,1916,30295881,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-12-03T20:17:00","امال القحطاني","24 Hours",null,null,1927,1764961,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-12-05T16:19:00","امال القحطاني","More than 72 Hours",null,null,1915,30303120,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2023-12-03T20:14:00","امال القحطاني","24 Hours"]
[null,2,1916,30295881,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-12-03T20:17:00","امال القحطاني","24 Hours","2023-12-03","20:17:00","امال القحطاني","2023-12-03","20:17:00",{"$nulls":3},"2023-12-03","20:31:00","امال القحطاني",0.00972222222480923,{"$nulls":3},-45263.85486111111,{"$nulls":3},0,{"$nulls":4},-45263.85486111111,{"$nulls":3},-45263.85486111111,"2023-12-04","18:43:00","22:12:00","2023-12-04","18:43:00","امال القحطاني",0.9250000000029104,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.10.Vaccination shortages","اللقاح غير متوفر في النظام رقم تعريف الطفل: ١٢١١٩٥٠٧٩٣","The vaccine is not available in the system ID FOR BABY : 1211950793 ",null,"Patient",{"$nulls":4},1972,30165259,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم المالية","2023-12-20T12:42:00","مي سليمان الدخيل","More than 72 Hours",null,null,1917,30302354,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2023-12-03T21:11:00","ابرار الشمري","24 Hours",null,null,1948,30304394,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2023-12-16T13:10:00","امال القحطاني","48 Hours",null,null,1918,534128875,"ذوي المراجع","العيادات الخارجية","الطبي","فني اختبار السمع","2023-12-04T13:04:00","ابرار الشمري","More than 72 Hours"]
[null,3,1917,30302354,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2023-12-03T21:11:00","ابرار الشمري","24 Hours","2023-12-03","21:11:00","ابرار الشمري","2023-12-03","21:11:00","2023-12-03","21:24:00","ابرار الشمري","2023-12-03","21:24:00","ابرار الشمري",0.009027777778101154,"2023-12-04","18:39:00","ابرار الشمري",0.8854166666642413,{"$nulls":3},-45264.777083333334,{"$nulls":4},-45263.89166666667,{"$nulls":3},-45263.89166666667,"2023-12-04","08:09:00","10:45:00","2023-12-04","20:34:00","ابرار الشمري",0.9652777777737356,null,null,"Management complaints","3. Institutional issues","3.6.Resources","3.6.5.Unavailable Beds","تم التوجهه الى الطوارى وكانت حالة الطفل طارئه ( نقص اكسجين ) ولم يتم استقبال الحالة لعدم توفر سرير ","The child was taken to the emergency room and his condition was critical (oxygen deficiency), but he was not admitted due to the lack of available beds.",null,"Patient",{"$nulls":4},1975,1358295,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم المالية","2023-12-20T15:32:00","امال القحطاني","More than 72 Hours",null,null,1920,30080945,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-12-04T13:07:00","ابرار الشمري","48 Hours",null,null,1951,30240807,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-12-16T17:05:00","امال القحطاني","48 Hours",null,null,1946,30224905,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2023-12-14T19:28:00","امال القحطاني","More than 72 Hours"]
[null,4,1918,534128875,"ذوي المراجع","العيادات الخارجية","الطبي","فني اختبار السمع","2023-12-04T13:04:00","ابرار الشمري","More than 72 Hours","2023-12-04","12:57:00","ابرار الشمري","2023-12-04","13:04:00","2023-12-05","18:09:00","امال القحطاني","2023-12-06","18:08:00","امال القحطاني",2.211111111115315,"2023-12-13","14:59:00","امال القحطاني",6.868749999994179,"2023-12-16","09:22:00","ابرار الشمري",2.765972222223354,{"$nulls":4},-45266.75555555556,"2023-12-24","15:20:00","امال القحطاني",17.883333333331393,"2023-12-16","18:08:00",10,{"$nulls":3},-45266.75555555556,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","حضرت لاختبار السمع ودفعت قيمة المخدر لدى الصيدلية، الا ان النتيجة لم تكن دقيقة بسبب خلل في جهاز تخطيط السمع، واعطينا موعد بديل الا اننا ابلغنا بلزوم دفع قيمة المخدر. كيف نلزم بدفع قيمة المخدر ولسنا نحن من تسبب بالخلل الحاصل في جهاز التخطيط .","I went to the pharmacy for a hearing test and paid for the anesthetic, but the result was inaccurate due to a malfunction in the hearing test machine. We were given an alternative appointment, but were told we still had to pay for the anesthetic. How can we be required to pay for the anesthetic when we are not the ones who caused the malfunction in the testing machine?",null,"Patient",{"$nulls":4},1989,1592720,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-12-24T09:48:00","مي سليمان الدخيل","24 Hours",null,null,1921,20172953,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-04T14:07:00","امال القحطاني","24 Hours",null,null,1952,30302844,"مراجع","الطوارئ","الإداري","مكتب التنويم","2023-12-17T10:20:00","امال القحطاني","24 Hours",null,null,1950,30224905,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2023-12-16T14:11:00","امال القحطاني","24 Hours"]
[null,5,1920,30080945,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-12-04T13:07:00","ابرار الشمري","48 Hours","2023-12-04","13:07:00","ابرار الشمري","2023-12-04","13:07:00",{"$nulls":3},"2023-12-04","13:56:00","ابرار الشمري",0.034027777779556345,{"$nulls":3},-45264.580555555556,{"$nulls":3},0,{"$nulls":4},-45264.580555555556,{"$nulls":3},-45264.580555555556,"2023-12-04","13:56:00","00:00:00","2023-12-05","14:54:00","امال القحطاني",1.0402777777781012,null,"4861-Dr. Sahar Abdelfattah Dorgham","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","تم تكرار حضوري للدكتوره سحر وفي كل مره احضر لا يتم الحضور للعياده على الوقت وتم تكرار ذلك وعند الاستفسار عن وقت حضورها يتم ابلاغي بالانتظار لم يتم ذكر سبب او مبرر للتاخير علما انها تكون متواجده بالمستشفى . ","I have repeatedly visited Dr. Sahar, and each time I attend, she does not arrive at the clinic on time. This has happened repeatedly, and when I inquire about her arrival time, I am told to wait. No reason or justification for the delay has been mentioned, even though she is present at the hospital.",null,"Patient",{"$nulls":4},1990,30095835,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-12-24T11:03:00","مي سليمان الدخيل","48 Hours",null,null,1922,30131116,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-05T11:49:00","امال القحطاني","24 Hours",null,null,1952,30302844,"مراجع","التنويم","الإداري","إدارة التنويم","2023-12-17T11:25:00","امال القحطاني","More than 72 Hours",null,null,1954,30301121,"ذوي المراجع","التنويم","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2023-12-17T15:20:00","امال القحطاني","More than 72 Hours"]
[null,6,1921,20172953,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-04T14:07:00","امال القحطاني","24 Hours","2023-12-04","14:07:00","امال القحطاني","2023-12-04","14:07:00",{"$nulls":3},"2023-12-04","14:11:00","امال القحطاني",0.002777777779556345,{"$nulls":3},-45264.59097222222,{"$nulls":3},0,{"$nulls":4},-45264.59097222222,{"$nulls":3},-45264.59097222222,"2023-12-04","14:55:00","00:44:00","2023-12-04","16:27:00","امال القحطاني",0.09444444444670808,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تأخير في رفع اجازة المرافق ","Delay in lifting the accompanying person's leave",null,"Patient",{"$nulls":4},2008,30024266,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","قسم الصيدلية","2023-12-27T20:48:00","ابرار الشمري","More than 72 Hours",null,null,1926,30298088,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-12-05T14:08:00","امال القحطاني","48 Hours",null,null,1953,30256387,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-12-17T13:31:00","امال القحطاني","More than 72 Hours",null,null,1964,30211081,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2023-12-19T10:12:00","امال القحطاني","72 Hours"]
[null,7,1922,30131116,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-05T11:49:00","امال القحطاني","24 Hours","2023-12-05","11:49:00","امال القحطاني","2023-12-05","11:49:00",{"$nulls":3},"2023-12-05","13:37:00","امال القحطاني",0.07500000000436557,{"$nulls":3},-45265.56736111111,{"$nulls":3},0,{"$nulls":4},-45265.56736111111,{"$nulls":3},-45265.56736111111,"2023-12-05","14:08:00","00:31:00","2023-12-05","14:08:00","امال القحطاني",0.02152777777519077,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","لديها اجازه لم تصدر حتى الان ","She has a leave of absence that has not yet been issued.",null,"Patient",{"$nulls":4},2015,30301073,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","قسم الصيدلية","2023-12-28T19:25:00","مي سليمان الدخيل","24 Hours",null,null,1934,30276026,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-10T12:56:00","امال القحطاني","24 Hours",null,null,1956,30302844,"مراجع","العيادات الخارجية","الطبي","عيادات التخدير","2023-12-17T15:38:00","امال القحطاني","48 Hours",null,null,1987,1745280,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-12-23T12:24:00","مي سليمان الدخيل","More than 72 Hours"]
[null,8,1926,30298088,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-12-05T14:08:00","امال القحطاني","48 Hours","2023-12-05","14:08:00","امال القحطاني","2023-12-05","14:08:00",{"$nulls":3},"2023-12-05","14:31:00","امال القحطاني",0.015972222223354038,{"$nulls":3},-45265.60486111111,{"$nulls":3},0,{"$nulls":4},-45265.60486111111,{"$nulls":3},-45265.60486111111,"2023-12-05","15:38:00","01:07:00","2023-12-06","14:42:00","امال القحطاني",1.007638888891961,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","لم يتم إدخال اللقاح في النظام","the vaccination is not in the system",null,"Patient",{"$nulls":4},2016,30301073,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","قسم الصيدلية","2023-12-28T20:53:00","ابرار الشمري","48 Hours",null,null,1935,30303387,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-10T14:49:00","امال القحطاني","48 Hours",null,null,1986,30026279,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-12-23T10:58:00","مي سليمان الدخيل","72 Hours",null,null,1997,30306839,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-12-25T16:46:00","مي سليمان الدخيل","More than 72 Hours"]
[null,9,1927,1764961,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-12-05T16:19:00","امال القحطاني","More than 72 Hours","2023-12-05","16:11:00","امال القحطاني","2023-12-05","16:19:00","2023-12-05","16:20:00","امال القحطاني","2023-12-05","16:33:00","امال القحطاني",0.00972222222480923,{"$nulls":3},-45265.68958333333,{"$nulls":3},0,{"$nulls":4},-45265.68958333333,{"$nulls":3},-45265.68958333333,"2023-12-05","17:13:00","00:40:00","2023-12-10","12:41:00","امال القحطاني",4.838888888887595,null,"DR.MAJED ALTHUBAITI ","Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","اجريت عملية قبل شهرين وبعد العملية باسبوع ازال الدكتور ابو قنايا الدعامات الانفية بدون اجراء تنظيف للأنف لانها من مسوؤلية الدكتور ماجد، وبعد شهر راجعت عند الدكتور واشتكيت من كثرت الافرازات في الحلق ولم يتم الكشف بالمنظار وطلبت تنظيف واخبرني انه غير مهم، والان بعد شهرين اصبح لدي تعفن في الانف شديد ورائحة قوية، اخذت موعد عند الدكتور وتم الغاءه، طلبت دكتور اخر والجيمع يرفض التنظيف لانه من مسوؤلية الدكتور  ماجد الذي اجرى العملية. اود سرعة الرد واتخاذ علاج باقرب وقت لانها حالتي طارئة . ","I had surgery two months ago. A week after the procedure, Dr. Abu Qanaya removed the nasal stents without cleaning my nose, claiming it was Dr. Majed's responsibility. A month later, I went back to the doctor complaining of excessive throat discharge. He didn't perform an endoscopy, and when I requested cleaning, he told me it wasn't necessary. Now, two months later, I have a severe nasal infection and a strong odor. I made an appointment with the doctor, but it was canceled. I asked for another doctor, but they all refused to clean my nose, saying it was Dr. Majed's responsibility since he performed the surgery. I urgently need a response and treatment as soon as possible because my case is critical.",null,"Patient",{"$nulls":4},2026,30301073,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","قسم الصيدلية","2023-12-30T18:13:00","ابرار الشمري","48 Hours",null,null,1936,1740343,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-10T15:15:00","امال القحطاني","48 Hours",null,null,2003,"‎1818498","مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-12-26T23:56:00","مي سليمان الدخيل","72 Hours",null,null,2018,30273140,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-12-30T10:43:00","امال القحطاني","More than 72 Hours"]
[2,10,1934,30276026,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-10T12:56:00","امال القحطاني","24 Hours","2023-12-10","12:56:00","امال القحطاني","2023-12-10","12:56:00",{"$nulls":3},"2023-12-10","12:56:00","امال القحطاني",0,{"$nulls":3},-45270.53888888889,{"$nulls":3},0,{"$nulls":4},-45270.53888888889,{"$nulls":3},-45270.53888888889,"2023-12-10","13:13:00","00:17:00","2023-12-10","13:13:00","امال القحطاني",0.011805555550381541,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تم رفض اعطائي تقارير طبيه ","I was refused medical reports",null,"Patient",{"$nulls":15},1944,1113202186,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-14T10:35:00","ابرار الشمري","24 Hours",null,null,2005,1261575,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-12-27T13:37:00","امال القحطاني","More than 72 Hours",null,null,2025,1826130,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات العيون","2023-12-30T17:46:00","مي سليمان الدخيل","24 Hours"]
[null,11,1935,30303387,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-10T14:49:00","امال القحطاني","48 Hours","2023-12-10","14:49:00","امال القحطاني","2023-12-10","14:49:00",{"$nulls":3},"2023-12-11","13:54:00","ابرار الشمري",0.9618055555620231,"2023-12-12","13:14:00","امال القحطاني",0.9722222222189885,{"$nulls":3},-45272.55138888889,{"$nulls":4},-45271.57916666667,{"$nulls":3},-45271.57916666667,"2023-12-11","18:13:00","04:19:00","2023-12-12","14:57:00","امال القحطاني",1.0437499999970896,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تأخير باصدار اجازة المرافق ","Delay in issuing the accompanying person's permit",null,"Patient",{"$nulls":15},1945,30206698,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-14T11:01:00","امال القحطاني","24 Hours",null,null,2019,27656,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-12-30T14:14:00","امال القحطاني","More than 72 Hours",null,null,2028,30033711,"ذوي المراجع","التنويم","الإداري","قسم المالية","2023-12-30T19:41:00","مي سليمان الدخيل","24 Hours"]
[null,12,1936,1740343,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-10T15:15:00","امال القحطاني","48 Hours","2023-12-10","15:15:00","امال القحطاني","2023-12-10","15:15:00",{"$nulls":3},"2023-12-10","15:26:00","امال القحطاني",0.00763888889196096,"2023-12-11","12:56:00","ابرار الشمري",0.8958333333357587,"2023-12-11","12:56:00","ابرار الشمري",0,{"$nulls":4},-45270.643055555556,{"$nulls":3},-45270.643055555556,"2023-12-11","18:37:00",1.132638888884685,"2023-12-12","14:38:00","امال القحطاني",1.9666666666671517,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","لم يتم ادخال اجازه المريض للمنصه ","The patient's leave was not entered into the platform.",null,"Patient",{"$nulls":15},1947,30090900,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-16T10:04:00","ابرار الشمري","48 Hours"]
[null,13,1943,30303374,"مجلس الضمان الصحي","الطوارئ","الإداري","الموافقات الطبية","2023-12-13T19:48:00","ابرار الشمري","24 Hours","2023-12-13","19:48:00","ابرار الشمري","2023-12-13","19:48:00",{"$nulls":3},"2023-12-13","20:01:00","ابرار الشمري",0.009027777778101154,{"$nulls":3},-45273.834027777775,{"$nulls":3},0,{"$nulls":4},-45273.834027777775,{"$nulls":3},-45273.834027777775,"2023-12-13","20:23:00","00:22:00","2023-12-14","19:45:00","ابرار الشمري",0.9888888888890506,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","تم الحضور الى قسم الطوارئ وتمت الافادة ان التامين لايغطي رغم تغطيته بمستشفى الحمادي ","I went to the emergency department and was informed that the insurance does not cover it, despite being covered at Al Hammadi Hospital.",null,"Patient",{"$nulls":15},1962,1447406,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-18T16:33:00","امال القحطاني","24 Hours"]
[null,14,1944,1113202186,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-14T10:35:00","ابرار الشمري","24 Hours","2023-12-14","10:35:00","ابرار الشمري","2023-12-14","10:35:00",{"$nulls":3},"2023-12-14","11:00:00","امال القحطاني",0.01736111111677019,"2023-12-14","11:12:00","امال القحطاني",8.333333331393078E-3,{"$nulls":3},-45274.46666666667,{"$nulls":4},-45274.458333333336,{"$nulls":3},-45274.458333333336,"2023-12-14","11:00:00","00:00:00","2023-12-14","12:32:00","امال القحطاني",0.0638888888861402,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تأخير في رفع الاجازة المرضية ","Delay in processing sick leave application",null,"Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},1963,30299704,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-18T16:40:00","امال القحطاني","24 Hours"]
[null,15,1945,30206698,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-14T11:01:00","امال القحطاني","24 Hours","2023-12-14","11:01:00","امال القحطاني","2023-12-14","11:01:00",{"$nulls":3},"2023-12-14","11:11:00","امال القحطاني",0.006944444445252884,{"$nulls":3},-45274.46597222222,{"$nulls":3},0,{"$nulls":4},-45274.46597222222,{"$nulls":3},-45274.46597222222,"2023-12-14","11:18:00","00:07:00","2023-12-14","12:24:00","امال القحطاني",0.05069444444961846,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","لم يتم اصدار اجازة المرافق حتى الان ","The accompanying person's permit has not yet been issued.",null,"Patient",{"$nulls":4},"امال القحطاني",1,{"$f":"BK17/BK20","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$nulls":3},1,{"$f":"BK17","v":1},{"$nulls":3},1969,30090093,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات التخدير","2023-12-20T09:45:00","ابرار الشمري","24 Hours",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,16,1946,30224905,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2023-12-14T19:28:00","امال القحطاني","More than 72 Hours","2023-12-14","18:22:00","امال القحطاني","2023-12-14","19:28:00","2023-12-16","10:02:00","ابرار الشمري","2023-12-16","10:04:00","ابرار الشمري",1.6083333333299379,"2023-12-17","16:00:00","امال القحطاني",1.2472222222204437,"2023-12-18","12:17:00","ابرار الشمري",0.8451388888934162,{"$nulls":4},-45276.419444444444,{"$nulls":3},-45276.419444444444,"2023-12-19","17:10:00",3.295833333337214,"2023-12-19","17:10:00","امال القحطاني",3.295833333337214,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","المريضة تشكو من ممرضات وحدة العناية المركزة اللواتي لا يكترثن لحالتها ويؤذينها عند إعطائها الحقنة بطريقة خاطئة.","Patient complains about ICU`nurses who don’t care about the patient situation and hart her when putting injection in a bad way.",null,"Patient",{"$nulls":4},"مي سليمان الدخيل",4,{"$f":"BK18/BK20","v":{"v":0.4444444444444444,"d":"44.44%"}},2,1,null,1,{"$f":"BK18","v":4},{"$nulls":3},1971,30242050,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-20T11:56:00","مي سليمان الدخيل","24 Hours",null,null,"امال القحطاني",9,{"$f":"CG18/CG21","v":{"v":0.8181818181818182,"d":"81.82%"}},1,3,null,5,{"$f":"CG18","v":9},{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[3,17,1947,30090900,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-16T10:04:00","ابرار الشمري","48 Hours","2023-12-16","10:04:00","ابرار الشمري","2023-12-16","10:04:00",{"$nulls":3},"2023-12-16","13:43:00","امال القحطاني",0.15208333333430346,{"$nulls":3},-45276.57152777778,{"$nulls":3},0,{"$nulls":4},-45276.57152777778,{"$nulls":3},-45276.57152777778,"2023-12-16","13:52:00","00:09:00","2023-12-17","14:05:00","امال القحطاني",1.015277777776646,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تأخير في إصدار الإجازه .","There was a delay in issuing the leave.",null,"Patient",{"$nulls":4},"ابرار الشمري",4,{"$f":"BK19/BK20","v":{"v":0.4444444444444444,"d":"44.44%"}},1,2,null,1,{"$f":"BK19","v":4},{"$nulls":3},1973,30293049,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-20T13:43:00","مي سليمان الدخيل","24 Hours",null,null,"مي سليمان الدخيل",2,{"$f":"CG19/CG21","v":{"v":0.18181818181818182,"d":"18.18%"}},null,null,2,null,{"$f":"CG19","v":2},{"$nulls":3},"امال القحطاني",6,{"$f":"CR19/CR22","v":{"v":0.5454545454545454,"d":"54.55%"}},2,null,1,3,{"$f":"CR19","v":6}]
[null,18,1948,30304394,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2023-12-16T13:10:00","امال القحطاني","48 Hours","2023-12-16","13:03:00","امال القحطاني","2023-12-16","13:10:00","2023-12-16","14:00:00","امال القحطاني","2023-12-16","14:07:00","امال القحطاني",0.03958333333139308,"2023-12-17","14:12:00","امال القحطاني",1.0034722222262644,{"$nulls":3},-45277.59166666667,{"$nulls":4},-45276.58819444444,{"$nulls":3},-45276.58819444444,"2023-12-18","12:21:00",1.9263888888890506,"2023-12-18","12:21:00","ابرار الشمري",1.9263888888890506,null,"nurse of Dr.Daad","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","كان لدي موعد يوم السبت الماضي، وعاملتني الممرضة معاملة سيئة كالعادة عند زيارة هذه العيادة، فقد صرخت في وجهي عندما سألتها عن شيء ما، وعاملتني معاملة سيئة عندما طلبت المساعدة.","I had an appointment last Saturday and the nurse treated me badly as always happened when visiting this clinic, she shouting over my face when ask her about something and treat me badly when asking for help",null,"Patient",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BK17:BK19)","v":9},{"$f":"SUBTOTAL(9,BL17:BL19)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BM17:BM19)","v":3},{"$f":"SUM(BN17:BN19)","v":3},0,3,{"$f":"SUBTOTAL(9,BQ17:BQ19)","v":9},{"$nulls":3},1974,30304842,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-20T14:04:00","مي سليمان الدخيل","24 Hours",null,null,"ابرار الشمري",null,{"$f":"CG20/CG21","v":{"v":0,"d":"0.00%"}},{"$nulls":4},{"$f":"CG20","v":0},{"$nulls":3},"مي سليمان الدخيل",4,{"$f":"CR20/CR22","v":{"v":0.36363636363636365,"d":"36.36%"}},2,null,null,2,{"$f":"CR20","v":4}]
[null,19,1950,30224905,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2023-12-16T14:11:00","امال القحطاني","24 Hours","2023-12-16","14:11:00","امال القحطاني","2023-12-16","14:11:00",{"$nulls":3},"2023-12-16","14:52:00","امال القحطاني",0.028472222220443655,{"$nulls":3},-45276.61944444444,{"$nulls":3},0,{"$nulls":4},-45276.61944444444,{"$nulls":3},-45276.61944444444,"2023-12-16","22:37:00","07:45:00","2023-12-17","14:01:00","امال القحطاني",0.9645833333343035,null,"DR.ALI ALABBAS","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تقدمت المريضة بشكوى ضد الأطباء (الدكتور علي عباس، الدكتور سعيد) الذين رفضوا إخراجها من وحدة العناية المركزة، وذلك على الرغم من موافقة طبيبها المعالج على خروجها، ودون توضيح السبب.","Patient raises a complain about doctors (Dr.Ali Abbas,Dr.Said) who refuses to discharge the patient of ICU \neven with agreement of her official doctor to be out without clearifing the reason",null,"Patient",{"$nulls":15},1976,30305724,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-12-20T18:19:00","امال القحطاني","24 Hours",null,null,"Total",{"$f":"SUBTOTAL(9,CG18:CG20)","v":11},{"$f":"SUBTOTAL(9,CH18:CH20)","v":{"v":1,"d":"100%"}},{"$f":"SUM(CI18:CI20)","v":1},{"$f":"SUM(CJ18:CJ20)","v":3},2,5,{"$f":"SUBTOTAL(9,CM18:CM20)","v":11},{"$nulls":3},"ابرار الشمري",1,{"$f":"CR21/CR22","v":{"v":0.09090909090909091,"d":"9.09%"}},{"$nulls":3},1,{"$f":"CR21","v":1}]
[null,20,1951,30240807,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-12-16T17:05:00","امال القحطاني","48 Hours","2023-12-16","16:55:00","امال القحطاني","2023-12-16","17:05:00","2023-12-16","19:14:00","امال القحطاني","2023-12-16","20:47:00","امال القحطاني",0.15416666666715173,"2023-12-17","15:54:00","امال القحطاني",0.796527777776646,{"$nulls":3},-45277.6625,{"$nulls":4},-45276.86597222222,{"$nulls":3},-45276.86597222222,"2023-12-17","21:03:00",1.0111111111109494,"2023-12-18","10:11:00","امال القحطاني",1.5583333333343035,null,"6876-AHMED HASSAN KAKAA ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care"," عندي الم باذني ورحت لمستوصف صحي  وتم ابلاغي بضرور التوجه للاستشاري لوجود  شي غريب بالاذن وعند زياة الطبيب احمد قعقع تم الكشف بالعين المجرده من قبل الطبيب المعالج وابلاغي بعدم وجود شي علم اني ابلغته اني اعاني من الم شديد وتم ابلاغ بوجود شي داخل الاذن ويحتاج لتشخيص ادق لم يتم الاخذ بكلامي من قبله حيث انه يسبب لي الدوخه في بعض الاوقات ل تم اعطائي مسكن فقط وتكرار بعدم وجود شي وتم مرور اسبوع والى الان الالم موجود . ","I have pain in my ear and I went to a health clinic and I was told that I needed to go to a consultant because there was something strange in my ear. When I visited Dr. Ahmed Qaqa, the doctor examined me with the naked eye and told me that there was nothing, even though I told him that I was suffering from severe pain. He told me that there was something inside my ear and that it needed a more accurate diagnosis. He did not take my words into account, as it causes me dizziness at times. He only gave me a painkiller and repeated that there was nothing. A week has passed and the pain is still there.",null,"Patient",{"$nulls":4},"CCHI",9,{"$f":"BK22/63","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$nulls":8},1980,30296356,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-12-21T13:36:00","مي سليمان الدخيل","24 Hours",{"$nulls":13},"Total",{"$f":"SUBTOTAL(9,CR19:CR21)","v":11},{"$f":"SUBTOTAL(9,CS19:CS21)","v":{"v":1,"d":"100%"}},{"$f":"SUM(CT19:CT21)","v":4},{"$f":"SUM(CU19:CU21)","v":0},1,6,{"$f":"SUBTOTAL(9,CX19:CX21)","v":11}]
[null,21,1952,30302844,"مراجع","الطوارئ","الإداري","مكتب التنويم","2023-12-17T10:20:00","امال القحطاني","24 Hours","2023-12-17","10:20:00","امال القحطاني","2023-12-17","10:20:00","2023-12-17","12:47:00","امال القحطاني","2023-12-17","13:44:00","امال القحطاني",0.1416666666700621,"2023-12-19","18:47:00","امال القحطاني",2.210416666661331,{"$nulls":3},-45279.782638888886,{"$nulls":4},-45277.572222222225,{"$nulls":3},-45277.572222222225,"2023-12-19","19:52:00",2.2555555555518367,"2023-12-17","14:11:00","امال القحطاني",0.018749999995634425,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","تم سوال موظف مكتب التنويم عن المبلغ المادي وأفادتني بأن مبلغ العمليه ( تقريباً ٦٠٠٠ ) تقريباً !! اجل مين يعطيني الاكيد اذا هي تقول تقريباً ! وقالت لي التحاليل والعلاجات مو محسوبه من ضمن المبلغ قلت لها بكم قالت التحاليل اللي قبل العمليه مبلغها ( ٦٠٠ ) وتفاجأت عند دخولي للطوارىء تقولي الدكتوره سوو اجراءات التنويم والتحاليل وعلي بدفع ( 1200 ريال ) دبل المبلغ المذكور من قبل الموظفة سابقا ","I asked the admissions office employee about the cost, and she told me the surgery would cost approximately 6000 riyals! So who can give me a definite answer if she's saying \"approximately\"? She also told me that tests and treatments weren't included in the total. I asked her how much, and she said the pre-operative tests cost 600 riyals. I was shocked when I went to the emergency room and the doctor told me to complete the admission procedures and tests, and that I would have to pay 1200 riyals – double the amount the employee had previously stated.",null,"Patient",{"$nulls":15},1981,302002182,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-12-21T14:23:00","امال القحطاني","More than 72 Hours"]
[null,22,1952,30302844,"مراجع","التنويم","الإداري","إدارة التنويم","2023-12-17T11:25:00","امال القحطاني","More than 72 Hours","2023-12-17","10:20:00","امال القحطاني","2023-12-17","11:25:00","2023-12-17","12:47:00","امال القحطاني","2023-12-17","13:47:00","امال القحطاني",0.09861111111240461,{"$nulls":3},-45277.57430555556,{"$nulls":3},0,{"$nulls":4},-45277.57430555556,{"$nulls":3},-45277.57430555556,"2023-12-17","14:11:00","00:24:00","2023-12-21","16:20:00","امال القحطاني",4.10624999999709,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","تم التحدث مع موظفة  التنويم لاخذ تفاصيل العمليه من تعليمات قبل العمليه ولم يتم توضيح او شرح التعليمات ماقبل العمليه فيما يخص ( الاكل ، الشرب ، التدخين )لم يتم ابلاغي بما هو مسموح او ممنوع قبل الاجراء علما انها اول عمليه اقوم بعملها ليس لدي خبره سابقه وماعندي ادنى فكره عن اي شي ، ثانياً سألتها عن المبلغ المادي وأفادتني بأن مبلغ العمليه ( تقريباً ٦٠٠٠ ) تقريباً !! اجل مين يعطيني الاكيد اذا هي تقول تقريباً ! وقالت لي التحاليل والعلاجات مو محسوبه من ضمن المبلغ قلت لها بكم قالت التحاليل اللي قبل العمليه مبلغها ( ٦٠٠ ) وتفاجأت عند دخولي للطوارىء تقولي الدكتوره سوو اجراءات التنويم والتحاليل وعلي بدفع ( 1200 ريال ) دبل المبلغ المذكور من قبل الموظفة سابقا لماذا يتم طلب المريض  ضعف المبلغ وهو بحاله طارئه ","I spoke with the admissions officer to get details about the procedure and pre-operative instructions. However, these instructions regarding eating, drinking, and smoking were neither explained nor clarified. I wasn't informed about what was allowed or prohibited before the procedure, even though it was my first surgery and I have no prior experience or knowledge of anything. Secondly, I asked about the cost, and she told me it was approximately 6000 riyals! How can I be sure if she's just saying \"approximately\"? She also said that tests and treatments weren't included in the price. I asked how much, and she said the pre-operative tests cost 600 riyals. I was shocked when I arrived at the emergency room to find the doctor telling me to complete the admission procedures and tests, and that I would have to pay 1200 riyals – double the amount the admissions officer had previously stated. Why is a patient being asked to pay double when they are in an emergency situation?",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},1982,30306273,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2023-12-21T20:07:00","امال القحطاني","24 Hours",null,null,"Patient",11,{"$f":"CG24/63","v":{"v":0.1746031746031746,"d":"17.46%"}}]
[null,23,1953,30256387,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-12-17T13:31:00","امال القحطاني","More than 72 Hours","2023-12-17","13:25:00","امال القحطاني","2023-12-17","13:31:00","2023-12-17","13:33:00","امال القحطاني","2023-12-17","13:34:00","امال القحطاني",2.0833333328482695E-3,"2023-12-19","14:45:00","امال القحطاني",2.0493055555562023,{"$nulls":3},-45279.614583333336,{"$nulls":4},-45277.56527777778,{"$nulls":3},-45277.56527777778,"2024-01-03","12:41:00",16.963194444440887,{"$nulls":3},-45277.56527777778,null,"14761-DOAA MOHAMMED AWAD MASSOUD ","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","عند الحضور للزياره الثالثه للطبيبه قامت الدكتورة باضافة تحاليل الزيارة السابقه للمريضه دون الفحص او دخول المريض للعياده علما انه تم التأكد من ذلك من قبل مدير العيادات وتم رفض استقبالنا من قبل الطبيبه المعالجه بعد ذلك  . ","I spoke with the admissions officer to get details about the procedure and pre-operative instructions. However, these instructions regarding eating, drinking, and smoking were neither explained nor clarified. I wasn't informed about what was allowed or prohibited before the procedure, even though it was my first surgery and I have no prior experience or knowledge of anything. Secondly, I asked about the cost, and she told me it was approximately 6000 riyals! How can I be sure if she's just saying \"approximately\"? She also said that tests and treatments weren't included in the price. I asked how much, and she said the pre-operative tests cost 600 riyals. I was shocked when I arrived at the emergency room to find the doctor telling me to complete the admission procedures and tests, and that I would have to pay 1200 riyals – double the amount the admissions officer had previously stated. Why is a patient being asked to pay double when they are in an emergency situation?",null,"Patient",{"$nulls":4},{"$f":"BM19","v":1},{"$f":"BN19","v":2},{"$f":"BO19","v":0},{"$f":"BP19","v":1},{"$nulls":7},1983,30306265,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2023-12-21T20:09:00","امال القحطاني","48 Hours"]
[null,24,1954,30301121,"ذوي المراجع","التنويم","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2023-12-17T15:20:00","امال القحطاني","More than 72 Hours","2023-12-17","15:10:00","امال القحطاني","2023-12-17","15:20:00","2023-12-17","16:33:00","امال القحطاني","2023-12-17","20:43:00","امال القحطاني",0.22430555555183673,"2023-12-19","16:38:00","امال القحطاني",1.8298611111167702,{"$nulls":3},-45279.69305555556,{"$nulls":4},-45277.86319444444,{"$nulls":3},-45277.86319444444,null,null,-45277.86319444444,{"$nulls":3},-45277.86319444444,null,"DR.ABED ALLUHAIBI","Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","تم دفع مبلغ 15000 ريال شامل العمليه والتنويم حسب ماوضح لنا مكتب التنويم وبلغني بان المبلغ شامل العمليه والتنويم ولم اعطى خبر بان احتمال يكون فيه مبالغ اضافيه وتم الاتفاق ودفع المبلغ كامل. واجرئيتي العمليه للمريضه . وتفاجئت اليوم الظهر باتصال من الماليه . يفيدني بان لدي مبلغ 6000 ريال اضافي ولابد من دفعه علمًا لم ابلغ من اي قسم بالمستشفى بان احتمال فيه مبالغ اضافية  بان الطبيب قام باستخدام ادوات اضافيه ليس لدي علم فيها  علما انه على اطلاع كامل على الحاله قبل عمل الاجراء والمفترض انه على علم كامل بما سوف يتم عمله اريد التوضيح من قبل الطبيب ان وجد اجراءات طبيه اخرى تم عملها بدون ابلاغ المريضه بانتظار التوضيح  من قبلكم .  ","I paid 15,000 riyals, including the surgery and hospitalization, as explained by the admissions office. They informed me that the amount covered both the surgery and hospitalization, and I wasn't informed that there might be additional charges. The agreement was made, and I paid the full amount. I performed the surgery on the patient. This afternoon, I was surprised to receive a call from the finance department informing me that I owe an additional 6,000 riyals that must be paid. I was not informed by any department in the hospital about the possibility of additional charges, or that the doctor used extra instruments I wasn't aware of. He was fully informed about the patient's condition before the procedure and should have been fully aware of what was going to be done. I would like clarification from the doctor if any other medical procedures were performed without informing the patient. I await your explanation.",null,"Patient",{"$nulls":4},{"$f":"BJ25/BK22","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"BK25/BK22","v":{"v":0.2222222222222222,"d":"22.22%"}},{"$f":"BL25/BK22","v":{"v":0,"d":"0.00%"}},{"$f":"BM25/BK22","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$nulls":7},1985,30305918,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2023-12-23T08:59:00","مي سليمان الدخيل","48 Hours",null,null,"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"Patient Relatives",11,{"$f":"CR26/63","v":{"v":0.1746031746031746,"d":"17.46%"}}]
[null,25,1956,30302844,"مراجع","العيادات الخارجية","الطبي","عيادات التخدير","2023-12-17T15:38:00","امال القحطاني","48 Hours","2023-12-17","15:38:00","امال القحطاني","2023-12-17","15:38:00",{"$nulls":3},"2023-12-17","15:49:00","امال القحطاني",0.00763888889196096,{"$nulls":3},-45277.65902777778,{"$nulls":3},0,{"$nulls":4},-45277.65902777778,{"$nulls":3},-45277.65902777778,"2023-12-19","10:04:00",1.7604166666642413,"2023-12-19","15:04:00","امال القحطاني",1.96875,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","قبل الدخول للعمليه لم يتم افادتي فيما يخص تعليمات قبل العمليه ولم يتم توضيح او شرح لي  فيما يخص ( الاكل ، الشرب ، التدخين ) لم يتم ابلاغي بما هو مسموح او ممنوع قبل الاجراء علما انها اول عمليه اقوم بعملها ليس لدي خبره سابقه وماعندي ادنى فكره عن اي شي","Before the procedure, I received no pre-operative instructions, and no explanation was given regarding food, drink, or smoking. I wasn't informed of what was allowed or prohibited before the procedure, even though it was my first surgery and I had no prior experience or any prior knowledge.",null,"Patient",{"$nulls":15},1992,30292267,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2023-12-24T13:56:00","امال القحطاني","More than 72 Hours",null,null,{"$f":"CI21","v":1},{"$f":"CJ21","v":3},{"$f":"CK21","v":2},{"$f":"CL21","v":5}]
[null,26,1962,1447406,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-18T16:33:00","امال القحطاني","24 Hours","2023-12-18","16:33:00","امال القحطاني","2023-12-18","16:33:00",{"$nulls":3},"2023-12-18","16:33:00","امال القحطاني",0,{"$nulls":3},-45278.68958333333,{"$nulls":3},0,{"$nulls":4},-45278.68958333333,{"$nulls":3},-45278.68958333333,"2023-12-18","17:52:00","01:19:00","2023-12-18","17:52:00","امال القحطاني",0.05486111110803904,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تم ابلاغي من قبل طبيب الطوارئ سيتم اصدار اجازه لمدة يومين ولم يتم اصداراها الى الان ","I was informed by the emergency room doctor that I would be given a two-day leave, but it hasn't been issued yet.",null,"Patient",{"$nulls":4},"In-Patient",null,{"$f":"BK28/BK31","v":{"v":0,"d":"0.00%"}},{"$nulls":8},1993,30069420,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-12-24T16:05:00","امال القحطاني","24 Hours",null,null,{"$f":"CF27/CG24","v":{"v":0.09090909090909091,"d":"9.09%"}},{"$f":"CG27/CG24","v":{"v":0.2727272727272727,"d":"27.27%"}},{"$f":"CH27/CG24","v":{"v":0.18181818181818182,"d":"18.18%"}},{"$f":"CI27/CG24","v":{"v":0.45454545454545453,"d":"45.45%"}},{"$nulls":7},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,27,1963,30299704,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-18T16:40:00","امال القحطاني","24 Hours","2023-12-18","16:40:00","امال القحطاني","2023-12-18","16:40:00",{"$nulls":3},"2023-12-18","16:49:00","امال القحطاني",6.2499999985448085E-3,{"$nulls":3},-45278.700694444444,{"$nulls":3},0,{"$nulls":4},-45278.700694444444,{"$nulls":3},-45278.700694444444,"2023-12-18","17:03:00","00:14:00","2023-12-18","17:47:00","امال القحطاني",0.040277777778101154,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تأخير في اصدار الاجازه ","Delay in issuing the leave",null,"Patient",{"$nulls":4},"Out-Patient",8,{"$f":"BK29/BK31","v":{"v":0.8888888888888888,"d":"88.89%"}},{"$nulls":8},1995,30118303,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-25T12:40:00","امال القحطاني","48 Hours",{"$nulls":13},{"$f":"CT22","v":4},{"$f":"CU22","v":0},{"$f":"CV22","v":1},{"$f":"CW22","v":6}]
[null,28,1964,30211081,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2023-12-19T10:12:00","امال القحطاني","72 Hours","2023-12-18","18:10:00","امال القحطاني","2023-12-19","10:12:00","2023-12-19","18:30:00","امال القحطاني","2023-12-19","18:38:00","امال القحطاني",0.351388888884685,"2023-12-20","21:16:00","امال القحطاني",1.109722222223354,{"$nulls":3},-45280.88611111111,{"$nulls":4},-45279.77638888889,{"$nulls":3},-45279.77638888889,"2023-12-21","11:03:00",1.6840277777810115,"2023-12-21","21:02:00","امال القحطاني",2.099999999998545,null,"DR.MOHAMMED ALMANASEER ","Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis"," تم ولاده الطفل محمد عبدالرحمن الحربي و تم الكشف عليه من قبل الدكتور محمد سعد المناصير و تم الزياره بعد 7 ايام ايضا و بعد شهر ولم يذكر لنا الطبيب ان خصيتين الطفل لم تكن في مكانها الطبيعي  ، وبعد مراجعة مستشفى اخر تم ابلاغنا بوجود مشكله في الاعضاء التناسليه ويجب مراجعة الطبيب المعالج للحاله حيث انه تم ابلاغي بتشخيص اخر بضرورة القيام بما يلزم في علاج الطفل والتدخل الطبي بما يلزم حالته انتظار الرد من قبلكم علما انه تم ارفاق التقرير يوضح حالة الطفل ارجو الاطلاع عليه .","The child, Muhammad Abdulrahman Al-Harbi, was born and examined by Dr. Muhammad Saad Al-Manasir. He was visited again after 7 days and again after a month, and the doctor did not mention that the child's testicles were not in their normal position. After visiting another hospital, we were informed that there was a problem with the reproductive organs and that we should consult the treating physician, as I was informed of another diagnosis and the need to do what is necessary to treat the child and the medical intervention required for his condition. We await your response, noting that the report explaining the child's condition has been attached. Please review it.",null,"Patient",{"$nulls":4},"ER",1,{"$f":"BK30/BK31","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$nulls":8},2006,30215825,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-27T16:01:00","امال القحطاني","24 Hours",null,null,"In-Patient",1,{"$f":"CG30/CG33","v":{"v":0.09090909090909091,"d":"9.09%"}},{"$nulls":8},{"$f":"CQ29/CR26","v":{"v":0.36363636363636365,"d":"36.36%"}},{"$f":"CR29/CR26","v":{"v":0,"d":"0.00%"}},{"$f":"CS29/CR26","v":{"v":0.09090909090909091,"d":"9.09%"}},{"$f":"CT29/CR26","v":{"v":0.5454545454545454,"d":"54.55%"}}]
[null,29,1969,30090093,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات التخدير","2023-12-20T09:45:00","ابرار الشمري","24 Hours","2023-12-20","09:45:00","ابرار الشمري","2023-12-20","09:45:00",{"$nulls":3},"2023-12-20","09:45:00","ابرار الشمري",0,{"$nulls":3},-45280.40625,{"$nulls":3},0,{"$nulls":4},-45280.40625,{"$nulls":3},-45280.40625,"2023-12-20","17:10:00","07:25:00","2023-12-20","17:10:00","امال القحطاني",0.30902777778101154,null," ","Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.6.Unnecessary health services","تفيد المريضة بأنه تم الطلب من المريضة التوجة لقسم الصدرية وعمل  اشعه  من قبل طبيبة التخدير سلوى مع عدم طلب الطبيب وعدم حاجة المريضة لذلك.","The patient reports that she was asked to go to the chest department and have an X-ray done by the anesthesiologist Salwa, without the doctor's request and without the patient needing it.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK28+BK29+BK30","v":9},{"$f":"SUM(BL28:BL30)","v":{"v":1,"d":"100%"}},{"$nulls":8},2007,30291099,"وزارة الصحة","التنويم","الإداري","قسم المالية","2023-12-27T16:25:00","مي سليمان الدخيل","24 Hours",null,null,"Out-Patient",8,{"$f":"CG31/CG33","v":{"v":0.7272727272727273,"d":"72.73%"}}]
[null,30,1971,30242050,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-20T11:56:00","مي سليمان الدخيل","24 Hours","2023-12-20","11:56:00","مي سليمان الدخيل","2023-12-20","11:56:00",{"$nulls":3},"2023-12-20","13:28:00","مي سليمان الدخيل",0.06388888889341615,{"$nulls":3},-45280.561111111114,{"$nulls":3},0,{"$nulls":4},-45280.561111111114,{"$nulls":3},-45280.561111111114,"2023-12-20","14:00:00","00:32:00","2023-12-20","17:46:00","امال القحطاني",0.17916666666133096,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تأخير في إصدار إجازة مرافق بتاريخ (16/12_17/12)2023","Delay in issuing a companion's leave of absence dated (12/16-12/17) 2023",null,"Patient",{"$nulls":4},"Medical",5,{"$f":"BK32/BK34","v":{"v":0.5555555555555556,"d":"55.56%"}},{"$nulls":8},2009,30276026,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-27T21:14:00","ابرار الشمري","More than 72 Hours",null,null,"ER",2,{"$f":"CG32/CG33","v":{"v":0.18181818181818182,"d":"18.18%"}}]
[null,31,1972,30165259,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم المالية","2023-12-20T12:42:00","مي سليمان الدخيل","More than 72 Hours","2023-12-20","12:42:00","مي سليمان الدخيل","2023-12-20","12:42:00",{"$nulls":3},"2023-12-20","12:42:00","مي سليمان الدخيل",0,{"$nulls":3},-45280.52916666667,{"$nulls":3},0,{"$nulls":4},-45280.52916666667,"2023-12-26","10:54:00","امال القحطاني",5.92500000000291,null,null,-45280.52916666667,{"$nulls":3},-45280.52916666667,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.4.Reimbursements issues","مطالبة مالية باسترجاع 2979 ريال سعودي حيث لم يتم تزويد المريضة بالمبلغ حتى الان ","A financial claim for the return of 2979 Saudi Riyals, as the patient has not yet been provided with the amount.",null,"Patient",{"$nulls":4},"Admin",4,{"$f":"BK33/BK34","v":{"v":0.4444444444444444,"d":"44.44%"}},{"$nulls":8},2010,30242050,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-28T11:12:00","امال القحطاني","72 Hours",null,null,"Total",{"$f":"CG30+CG31+CG32","v":11},{"$f":"SUM(CH30:CH32)","v":{"v":1,"d":"100%"}},{"$nulls":8},"In-Patient",4,{"$f":"CR33/CR36","v":{"v":0.36363636363636365,"d":"36.36%"}}]
[null,32,1973,30293049,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-20T13:43:00","مي سليمان الدخيل","24 Hours","2023-12-20","13:43:00","مي سليمان الدخيل","2023-12-20","13:43:00",{"$nulls":3},"2023-12-20","14:04:00","مي سليمان الدخيل",0.014583333329937886,{"$nulls":3},-45280.58611111111,{"$nulls":3},0,{"$nulls":4},-45280.58611111111,"2023-12-20","15:57:00","امال القحطاني",0.07847222222335404,"2023-12-20","14:17:00","00:13:00",{"$nulls":3},-45280.58611111111,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تأخير في اصدار إجازة مرضية.","Delay in issuing sick leave.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK32+BK33+BJ66","v":9},{"$f":"BL32+BL33+BI114","v":{"v":1,"d":"100%"}},{"$nulls":8},2024,20259832,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2023-12-30T16:13:00","مي سليمان الدخيل","72 Hours",null,null,"Medical",8,{"$f":"CG34/CG37","v":{"v":0.7272727272727273,"d":"72.73%"}},{"$nulls":8},"Out-Patient",6,{"$f":"CR34/CR36","v":{"v":0.5454545454545454,"d":"54.55%"}}]
[null,33,1974,30304842,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-20T14:04:00","مي سليمان الدخيل","24 Hours","2023-12-20","14:04:00","مي سليمان الدخيل","2023-12-20","14:04:00",{"$nulls":3},"2023-12-20","14:14:00","مي سليمان الدخيل",0.006944444445252884,{"$nulls":3},-45280.59305555555,{"$nulls":3},0,{"$nulls":4},-45280.59305555555,{"$nulls":3},-45280.59305555555,"2023-12-20","14:32:00","00:18:00","2023-12-20","16:30:00","امال القحطاني",0.09444444444670808,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تأخير في اصدار إجازة مرضية مدتها شهر.","A delay in issuing a one-month sick leave certificate.",null,"Patient",{"$nulls":26},"Admin",2,{"$f":"CG35/CG37","v":{"v":0.18181818181818182,"d":"18.18%"}},{"$nulls":8},"ER",1,{"$f":"CR35/CR36","v":{"v":0.09090909090909091,"d":"9.09%"}}]
[null,34,1975,1358295,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم المالية","2023-12-20T15:32:00","امال القحطاني","More than 72 Hours","2023-12-20","15:32:00","امال القحطاني","2023-12-20","15:32:00",{"$nulls":3},"2023-12-20","15:37:00","امال القحطاني",3.4722222189884633E-3,"2023-12-20","21:02:00","امال القحطاني",0.22569444444525288,"2023-12-21","15:05:00","امال القحطاني",0.7520833333328483,{"$nulls":4},-45280.65069444444,{"$nulls":3},-45280.65069444444,"2023-12-26","15:05:00",5.977777777778101,"2023-12-26","15:05:00","امال القحطاني",5.977777777778101,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.4.Reimbursements issues","تم رفع طلب للتنويم وطلب التأمين اضافة تفاصيل عن الحاله ولم يتم الرد من المستشفى وبعد ذلك تم رفع طلب اخر للتنويم وتم بالفعل التنويم لمدة 5 ايام وواجراء مايتطلب للحاله وبعد انتهاء المدة تم اكمال اجراءات الخروج ولم يتم مطالبتي باي مبلغ مالي وبعد اسبوعين يتم التواصل معي من قبل قسم الماليه وطلب سداد مبالغ بقسمة 27 الف تقريبا لم يتم توضيح ذلك وقت التنويم او اثثناء الخروج لماذا بعد خروج المريض باسبوعين تتم اكتشاف هذي الاشكاليه والمبالغ علما انه لم يصلني اي رسائل من قبل شركة التأمين بالرفض ولم يتم رفض الخطة العلاجيه كما ذكر المستشفى بعد الرجوع لشركة التأمين وابلاغي بالموافقه من قبلهم على تغطية الحالة بوجود جميع المستندات التي تثبت ذالك . ","A request for admission was submitted, and the insurance company requested additional details about the case, but the hospital did not respond. After that, another request for admission was submitted, and I was admitted for 5 days, and the necessary procedures were carried out for the case. After the end of the period, the discharge procedures were completed, and I was not asked for any amount of money. After two weeks, I was contacted by the finance department, and they asked me to pay amounts divided into two parts, approximately 27,000. This was not explained at the time of admission or during discharge. Why is this problem and the amounts discovered two weeks after the patient's discharge, knowing that I did not receive any messages from the insurance company rejecting the treatment plan, and the treatment plan was not rejected as the hospital stated, after contacting the insurance company and informing me of their approval to cover the case, with all the documents proving that.",null,"Patient",{"$nulls":26},"Nursing ",1,{"$f":"CG36/CG37","v":{"v":0.09090909090909091,"d":"9.09%"}},{"$nulls":8},"Total",{"$f":"CR33+CR34+CR35","v":11},{"$f":"SUM(CS33:CS35)","v":{"v":1,"d":"100%"}}]
[null,35,1976,30305724,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-12-20T18:19:00","امال القحطاني","24 Hours","2023-12-20","18:19:00","امال القحطاني","2023-12-20","18:19:00",{"$nulls":3},"2023-12-20","19:57:00","امال القحطاني",0.06805555555911269,{"$nulls":3},-45280.83125,{"$nulls":3},0,{"$nulls":4},-45280.83125,{"$nulls":3},-45280.83125,"2023-12-20","20:56:00","00:59:00","2023-12-20","20:56:00","امال القحطاني",0.04097222221753327,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","البلاغ غير واضح بانتظار الرد","The report is unclear; we await a response.",null,"Patient",{"$nulls":15},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Total",{"$f":"CG34+CG35+CG36","v":11},{"$f":"CH34+CH35+CH36","v":{"v":1,"d":"100%"}},{"$nulls":8},"Medical",8,{"$f":"CR37/CR40","v":{"v":0.7272727272727273,"d":"72.73%"}}]
[null,36,1980,30296356,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-12-21T13:36:00","مي سليمان الدخيل","24 Hours","2023-12-21","13:36:00","مي سليمان الدخيل","2023-12-21","13:36:00",{"$nulls":3},"2023-12-21","13:36:00","مي سليمان الدخيل",0,{"$nulls":3},-45281.566666666666,{"$nulls":3},0,{"$nulls":4},-45281.566666666666,{"$nulls":3},-45281.566666666666,"2023-12-21","14:56:00","01:20:00","2023-12-21","14:56:00","امال القحطاني",0.055555555554747116,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.10.Vaccination shortages","التطعيم غير متوفر في النظام",".vaccination not available on the system",null,"Patient",{"$nulls":15},"امال القحطاني",19,{"$f":"BV38/BV41","v":{"v":0.59375,"d":"59.38%"}},11,5,1,2,{"$f":"BV38","v":19},{"$nulls":14},"Admin",2,{"$f":"CR38/CR40","v":{"v":0.18181818181818182,"d":"18.18%"}}]
[null,37,1981,302002182,"وزارة الصحة","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2023-12-21T14:23:00","امال القحطاني","More than 72 Hours","2023-12-21","14:23:00","امال القحطاني","2023-12-21","14:23:00",{"$nulls":3},"2023-12-21","14:43:00","امال القحطاني",0.01388888888322981,"2023-12-24","14:59:00","امال القحطاني",3.0111111111109494,"2023-12-24","15:05:00","امال القحطاني",4.166666665696539E-3,{"$nulls":4},-45281.61319444444,{"$nulls":3},-45281.61319444444,"2023-12-28","10:17:00",6.815277777779556,"2023-12-28","10:17:00","امال القحطاني",6.815277777779556,null,"SALEH ALABDAN","Management complaints","3. Institutional issues","3.7.Medical records","3.7.5.Death registry issues","تم التوجه للاداره واحضار الوكاله وتم ابلاغي من  قبلهم بعدم وجود اي تقارير للوفاه علما بضرورة تسليمي التقرير للبنك وبانتظار ردكم .. ","I went to the administration and brought the power of attorney, and they informed me that there were no death reports, noting that I needed to submit the report to the bank. I am awaiting your response.",null,"Patient",{"$nulls":15},"مي سليمان الدخيل",7,{"$f":"BV39/BV41","v":{"v":0.21875,"d":"21.88%"}},5,11,null,null,{"$f":"BV39","v":7},{"$nulls":14},"Nursing ",1,{"$f":"CR39/CR40","v":{"v":0.09090909090909091,"d":"9.09%"}}]
[null,38,1982,30306273,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2023-12-21T20:07:00","امال القحطاني","24 Hours","2023-12-21","20:07:00","امال القحطاني","2023-12-21","20:07:00",{"$nulls":3},"2023-12-21","20:07:00","امال القحطاني",0,{"$nulls":3},-45281.83819444444,{"$nulls":3},0,{"$nulls":4},-45281.83819444444,{"$nulls":3},-45281.83819444444,"2023-12-21","20:56:00","00:49:00","2023-12-21","20:56:00","امال القحطاني",0.034027777779556345,null,"10524-MOHAMMED MAHMOUD ABDELWAHED ","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","تم رفض صرف TIRZEPATIDE (MOUNJARO) 15MG INJ PFP من قبل الطبيب بدون توضيح الاسباب ","The doctor refused to prescribe TIRZEPATIDE (MOUNJARO) 15MG INJ PFP without providing any reasons.",null,"Patient",{"$nulls":15},"ابرار الشمري",6,{"$f":"BV40/BV41","v":{"v":0.1875,"d":"18.75%"}},3,2,null,1,{"$f":"BV40","v":6},{"$nulls":14},"Total",{"$f":"CR37+CR38+CR39","v":11},{"$f":"CS37+CS38+CS39","v":{"v":1,"d":"100%"}}]
[null,39,1983,30306265,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2023-12-21T20:09:00","امال القحطاني","48 Hours","2023-12-21","20:09:00","امال القحطاني","2023-12-21","20:09:00",{"$nulls":3},"2023-12-21","20:30:00","امال القحطاني",0.014583333329937886,"2023-12-21","20:45:00","امال القحطاني",0.010416666671517305,"2023-12-21","20:52:00","امال القحطاني",0.004861111105128657,{"$nulls":4},-45281.854166666664,{"$nulls":3},-45281.854166666664,"2023-12-23","18:32:00",1.9180555555576575,"2023-12-23","18:32:00","امال القحطاني",1.9180555555576575,null,"10524-MOHAMMED MAHMOUD ABDELWAHED ","Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.2.Dispensing errors","تم صرف TIRZEPATIDE (MOUNJARO) 12.5MG لمدة اربع اشهر وبعد تواصل الصيدلاني مع الدكتور تم تغير الوصه لشهر واحد ","TIRZEPATIDE (MOUNJARO) 12.5MG was prescribed for four months, but after the pharmacist contacted the doctor, the prescription was changed to one month.",null,"Patient",{"$nulls":15},"Total",{"$f":"SUBTOTAL(9,BV38:BV40)","v":32},{"$f":"SUBTOTAL(9,BW38:BW40)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BX38:BX40)","v":19},{"$f":"SUM(BY38:BY40)","v":18},1,3,{"$f":"SUBTOTAL(9,CB38:CB40)","v":32}]
[4,40,1985,30305918,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2023-12-23T08:59:00","مي سليمان الدخيل","48 Hours","2023-12-23","08:59:00","مي سليمان الدخيل","2023-12-23","08:59:00",{"$nulls":3},"2023-12-23","13:47:00","مي سليمان الدخيل",0.20000000000436557,"2023-12-24","09:48:00","مي سليمان الدخيل",0.8340277777751908,{"$nulls":3},-45284.40833333333,{"$nulls":4},-45283.57430555556,{"$nulls":3},-45283.57430555556,"2023-12-24","20:09:00",1.265277777776646,"2023-12-24","20:09:00","امال القحطاني",1.265277777776646,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","تم رفض مرافقة والد الطفل من قبل الاداره  بالرغم من ان المرافق يعيش خارج مدينة الرياض وبالتحديد في منطقة الجوف ويصعب عليه الذهاب والابتعاد عن ابنه هذه المسافة الطويلة وهو في هذه الحالة الحرجه باانتظار ردكم  ..","The administration refused to allow the child's father to accompany him, even though he lives outside Riyadh, specifically in the Al-Jawf region, and it is difficult for him to travel such a long distance away from his son in this critical situation. We await your response.",null,"Patient"]
[null,41,1986,30026279,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2023-12-23T10:58:00","مي سليمان الدخيل","72 Hours","2023-12-23","10:47:00","مي سليمان الدخيل","2023-12-23","10:58:00","2023-12-23","11:32:00","مي سليمان الدخيل","2023-12-24","09:12:00","مي سليمان الدخيل",0.9263888888890506,"2023-12-25","18:13:00","مي سليمان الدخيل",1.375694444446708,{"$nulls":3},-45285.75902777778,{"$nulls":4},-45284.38333333333,{"$nulls":3},-45284.38333333333,"2023-12-26","16:50:00",2.3180555555591127,"2023-12-26","16:50:00","امال القحطاني",2.3180555555591127,null,"8825-YOUSEF ALI EL NEMRAWI ","Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up"," تمت مراجعة الطبيب مرتين خلال فترات متباعدة وفي كلا المرتين لم يتم الاستفادة بسبب انه يطلب\nتحاليل ويتم ارسالها للتأمين ويتم رفضها دائما وفي المرة الاخيرة تم الرفع اكثر من ثلاث مرات وتم رفضهم وعند\nالاتصال بشركة التأمين تمت الافادة ان شرح الطبيب لم يكن كافي للحصول على الموافقة مع العلم انه في المرتين تم\nالذهاب الى مستشفى اخر وتم عمل المطلوب بكل سهولة ويسر ودون اي تعقيد مع العلم بأني اطلعته عند حضوري للمرة الثانية \nعلى تحاليل سابقة وشرحت له الحالة ، واطالب حاليا باسترجاع مبلغ الزيارتين لعدم الاستفادة.\n\n","I consulted the doctor twice at widely spaced intervals, and both times I received no benefit because he requested tests, which were then sent to the insurance company and consistently rejected. On my last visit, I submitted the requests more than three times, and each time they were rejected. When I contacted the insurance company, they stated that the doctor's explanation was insufficient for approval. It's worth noting that on both occasions, I went to another hospital where the necessary procedures were performed easily and smoothly, without any complications. Furthermore, during my second visit, I showed the doctor previous test results and explained my situation. I am now requesting a refund for both visits due to the lack of benefit.",null,"Patient",{"$nulls":15},"MOH",32,{"$f":"BV43/63","v":{"v":0.5079365079365079,"d":"50.79%"}}]
[null,42,1987,1745280,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-12-23T12:24:00","مي سليمان الدخيل","More than 72 Hours","2023-12-23","11:20:00","مي سليمان الدخيل","2023-12-23","12:24:00","2023-12-23","14:57:00","مي سليمان الدخيل","2023-12-24","09:23:00","مي سليمان الدخيل",0.8743055555532919,"2023-12-25","17:54:00","مي سليمان الدخيل",1.3548611111109494,"2023-12-26","16:58:00","مي سليمان الدخيل",0.961111111108039,{"$nulls":4},-45284.39097222222,{"$nulls":3},-45284.39097222222,"2023-12-27","16:14:00",3.2854166666656965,"2023-12-27","16:14:00","امال القحطاني",3.2854166666656965,null,"2892-MAHMOUD   ABUGANAYA ","Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","تم حجز موعد لأبني مع دكتور محمد سمير رحال أنف وأذن وحنجرة وذلك بناء على طلب طبيب الاطفال\nالذي تم مراجعة أبني له سابقا لكن وردني اتصال من المستشفى ورسالة نصية يوم الخميس ٢١ ديسمبر تفيد بإلغاء الموعد مع الدكتور سمير رحال وبالتواصل معهم اتضح بأن الدكتور لديه عمليات وبناء عليه تم حجز موعد أخر جديد مع الدكتور المتوفر بنفس الوقت للموعد\nالسابق وهو الدكتور / محمود ابو قنابا ، حيث تم حضور الموعد وحسب الوقت المحدد إلا أنه طال الانتظار عند\nالعيادة واستقبل ما يقارب ٤ أو ٥ مراجعين  لعيادته ونحن مازلنا بالانتظار ، ( مع الأخذ بالعلم\nباننا مرتبطين بموعد دكتور الاطفال بعده وتم الانتظار حتى الساعة ١١.٢٠ ص عندها تم استقبال مريض مقعد \n وادخاله للدكتور محمود ابو قنايا و تكلمت مع ممرضة الدكتور واخبرتها بأن لدينا موعد وقد تجاوز الوقت لأكثر من ٤٥ دقيقة أو أكثر ونحن بالانتظار فكان ردها بأن الطبيب هو من يختار من يدخل عليه فصبرت والتزمت الصمت حتى تم خروج المريض المقعد واستقبل بعده مريضين اخرين وعاودت التواصل مع الممرضة فقالت لي تحدث مع الطبيب مباشرة ، فطرقت الباب مع دخول المريض الاخر وقلت له اني\nحضرت بالوقت المحدد وصبرت كثيرا و بأن لدي مواعيد اخرى مع اطباء اخرين فليس من\nالمعقول الانتظار كل هذا الوقت، فكان رده لي حرفيا  ما يليه : ( روح شوف الاطباء اللي انتا مرتبط معاهم وخلص\nوارجعلي! ) فرددت بلا واني ساقوم بإلغاء الكشف وتقديم شكوى لعدم احترام المواعيد ، وخرجت وتم استرجاع قيمة الكشف وتقديم الشكوى لسوء المعامله.\n\n","An appointment was booked for my son with Dr. Mohamed Samir Rahal, ENT specialist, at the request of the pediatrician he had previously seen. However, I received a call and text message from the hospital on Thursday, December 21st, informing me that the appointment with Dr. Samir Rahal had been canceled. Upon contacting them, it was discovered that the doctor had surgeries scheduled. Consequently, a new appointment was booked with the doctor available at the same time as the previous appointment, Dr. Mahmoud Abu Qanaba. I arrived at the appointment on time, but the wait at the clinic was very long. He saw approximately four or five patients while we were still waiting. (Note that we had an appointment with the pediatrician afterward.) We waited until 11:20 AM when a disabled patient was seen by Dr. Mahmoud Abu Qanaba. I spoke with the doctor's nurse and informed her that we had an appointment and that we had been waiting for over 45 minutes. Her response was that the doctor chooses who sees him. I remained patient and silent until the disabled patient was seen. He then saw two more patients. I contacted the nurse again, and she told me to speak to the doctor directly. I knocked on the door as the other patient entered and told him that I had arrived on time and had been very patient, and that I had other appointments with other doctors, so it wasn't reasonable to wait this long. His exact response was: \"Go see the doctors you have appointments with and finish them, then come back to me!\" I replied that I would cancel the appointment and file a complaint for not respecting appointments. I left, received a refund for the appointment, and filed a complaint for mistreatment.",null,"Patient"]
[null,43,1989,1592720,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2023-12-24T09:48:00","مي سليمان الدخيل","24 Hours","2023-12-24","09:48:00","مي سليمان الدخيل","2023-12-24","09:48:00",{"$nulls":3},"2023-12-24","09:48:00","مي سليمان الدخيل",0,{"$nulls":3},-45284.40833333333,{"$nulls":3},0,{"$nulls":4},-45284.40833333333,{"$nulls":3},-45284.40833333333,"2023-12-24","14:58:00","05:10:00","2023-12-24","14:58:00","امال القحطاني",0.21527777778101154,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","لم تتم عملية خلع ضرس العقل وقام مقدم الخدمة بفوترة العملية و باخذ مبلغ العملية من التامين ويرفض ارجاع المبلغ ويلزمونني باقامة العملية لديهم بحجة لا نستطيع ارجاع المبلغ مرفق اقرار الدكتور بعدم اقامة العملية والفاتورة التي اصدروها بانني اجريت العملية.","The wisdom tooth extraction was not performed, and the service provider billed for the procedure and took the amount from the insurance. They refuse to refund the amount and force me to have the procedure done with them under the pretext that we cannot refund the amount. Attached is the doctor’s declaration that the procedure was not performed and the invoice they issued stating that I had the procedure done.",null,"Patient",{"$nulls":15},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,44,1990,30095835,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-12-24T11:03:00","مي سليمان الدخيل","48 Hours","2023-12-24","11:03:00","مي سليمان الدخيل","2023-12-24","11:03:00",{"$nulls":3},"2023-12-24","11:47:00","مي سليمان الدخيل",0.030555555553291924,"2023-12-24","16:49:00","امال القحطاني",0.20972222222189885,{"$nulls":3},-45284.700694444444,{"$nulls":4},-45284.49097222222,{"$nulls":3},-45284.49097222222,"2023-12-25","12:55:00",1.047222222223354,"2023-12-25","12:55:00","امال القحطاني",1.047222222223354,null,"DR.IBRAHIM ARSHAD ","Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","لم يتم توضيح للاجراءات المطلوبة والاسباب وعدم رفع طلب لاشعة MRI وابرة الرئة  وعدم افادة شركة التأمين الطبي بذلك، مما ادى الى رفض الموافقة الطبية عدة مرات، حيث ان الاسباب الموضحه بالتقرير المرفوع لاتعكس الإجراءات التي سيقوم بها المستشفى فعلياً لحالة زوجتي الطبية والتي تستدعي ان تكون (تحت الملاحظة) كونها حامل في الاسبوع ٣١ ولديها نزول في المشيمه مع وجود احتمالية الولادة المبكرة، والتي لم تذكر في التقرير بالشكل الذي ذكر لنا من خلال الاطباء بانتظار اضافة كافة المعلومات المطلوبه للموافقه من قبل التأمين.","The required procedures and reasons were not clarified, and no request was submitted for an MRI scan and lung injection, nor was the medical insurance company informed of this, which led to the medical approval being rejected several times. The reasons explained in the submitted report do not reflect the procedures that the hospital will actually carry out for my wife's medical condition, which requires her to be (under observation) as she is 31 weeks pregnant and has placenta previa with the possibility of premature birth, which was not mentioned in the report in the manner that was mentioned to us by the doctors. We are waiting for the addition of all the information required for approval by the insurance.",null,"Patient",{"$nulls":15},{"$f":"BX41","v":19},{"$f":"BY41","v":18},{"$f":"BZ41","v":1},{"$f":"CA41","v":3}]
[null,45,1992,30292267,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2023-12-24T13:56:00","امال القحطاني","More than 72 Hours","2023-12-24","13:56:00","امال القحطاني","2023-12-24","13:56:00",{"$nulls":3},"2023-12-24","14:17:00","امال القحطاني",0.014583333329937886,"2023-12-27","11:30:00","امال القحطاني",2.884027777778101,{"$nulls":3},-45287.479166666664,{"$nulls":4},-45284.595138888886,{"$nulls":3},-45284.595138888886,"2023-12-27","15:53:00",3.0666666666729725,"2023-12-28","15:11:00","مي سليمان الدخيل",4.037500000005821,null,"RAKAN ALGHRAIMIL","Management complaints","4. Accessibility","4.3.Delays","4.4.2.Delay in patient transfer","تم طلب رفع احاله لضرورة احتياج الحاله علما تم ابلاغي بعدم وجود دكتور متخصص لحالة الوالده لدى المستتشفى وحالة المريضه في تدهور وتم التوجه للمدير المناوب فيما يخص الاحاله السابقه وبانتظار الرد   . ","A referral was requested due to the urgent need for the case. I was informed that there was no specialist doctor for my mother's condition at the hospital, and the patient's condition is deteriorating. I contacted the duty manager regarding the previous referral and am awaiting a response.",null,"Patient",{"$nulls":15},{"$f":"BU46/BV43","v":{"v":0.59375,"d":"59.38%"}},{"$f":"BV46/BV43","v":{"v":0.5625,"d":"56.25%"}},{"$f":"BW46/BV43","v":{"v":0.03125,"d":"3.13%"}},{"$f":"BX46/BV43","v":{"v":0.09375,"d":"9.38%"}}]
[null,46,1993,30069420,"وزارة الصحة","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2023-12-24T16:05:00","امال القحطاني","24 Hours","2023-12-24","16:05:00","امال القحطاني","2023-12-24","16:05:00",{"$nulls":3},"2023-12-24","16:05:00","امال القحطاني",0,{"$nulls":3},-45284.67013888889,{"$nulls":3},0,{"$nulls":4},-45284.67013888889,{"$nulls":3},-45284.67013888889,"2023-12-25","10:56:00","18:51:00","2023-12-25","10:56:00","امال القحطاني",0.7854166666656965,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.10.Vaccination shortages","التطعيم غير متوفر في النظام. رقم تعريف الأم: 1084124492Lulwah / رقم تعريف الطفل: 1212127011 sahaab ملف الطفل: 0030299821","vaccination not available on the system  ID for mom : 1084124492Lulwah/ ID for baby:1212127011 sahaab baby file:0030299821",null,"Patient"]
[null,47,1995,30118303,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-25T12:40:00","امال القحطاني","48 Hours","2023-12-25","12:40:00","امال القحطاني","2023-12-25","12:40:00",{"$nulls":3},"2023-12-25","15:33:00","امال القحطاني",0.12013888888759539,"2023-12-25","18:31:00","مي سليمان الدخيل",0.12361111110658385,"2023-12-26","10:01:00","امال القحطاني",0.6458333333357587,{"$nulls":4},-45285.64791666667,{"$nulls":3},-45285.64791666667,"2023-12-27","11:53:00",1.8472222222189885,"2023-12-27","12:10:00","امال القحطاني",1.859027777776646,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","لم يتم اضافة اجازة المرافق بتاريخ 12/14 , 12/17","The accompanying person's leave was not added on 12/14 and 12/17.",null,"Patient",{"$nulls":15},"In-Patient",2,{"$f":"BV49/BV52","v":{"v":0.0625,"d":"6.25%"}}]
[null,48,1997,30306839,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-12-25T16:46:00","مي سليمان الدخيل","More than 72 Hours","2023-12-25","16:24:00","مي سليمان الدخيل","2023-12-25","16:24:00","2023-12-26","19:11:00","مي سليمان الدخيل","2023-12-26","19:15:00","مي سليمان الدخيل",1.1187500000014552,"2023-12-28","17:11:00","مي سليمان الدخيل",1.913888888884685,"2023-12-31","16:23:00","مي سليمان الدخيل",2.9666666666671517,{"$nulls":4},-45286.802083333336,{"$nulls":3},-45286.802083333336,"2024-01-03","12:22:00",7.713194444440887,"2024-01-07","19:18:00","مي سليمان الدخيل",12.002083333332848,null,"14761-DOAA MOHAMMED AWAD MASSOUD ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care"," تم استقبالنا والدفع كاش لعدم توافر تأمين في المستشفي حيث استقبلتنا دكتورة دعاء واخذت منا فحوصات\nالمستوصف السابق وطلبت فحوصات جديدة وطلبت سونار وتم الدفع كاش وتم تحويلنا علي غرفة ١٤ للسونار\nقامت دكتورة السونار بعمل سونار مهبلي للمريضه وهي حامل بالشهر السابع وتسبب ذلك في ألم وصراخ ورجعنا للدكتورة دعاء لم نجدها وغادرت بدون إعلامنا  بمواعيد دوامها و اضطررنا للمغادرة  وبعد ساعة من عمل السونار حدث نزيف واضطررنا للذهاب لمستشفي آخر ودخلنا الطوارئ واكتشفنا ان سبب الألم هو انقباض للرحم مشابه للدورة او الطلق بسبب النزيف والجرح الموجود بسبب السونار المهبلي وتم عمل تخطيط للجنين وبناء علية تم حجزنا في مستشفي آخر لمدة ٤٨ ساعة الي ان استقرت الحالة وسمحوا لنا بخروج مؤقت مع عمل متابعة والالتزام بالادوية،\nحاليا نطالب باسترداد ماتم دفعه من مبالغ ماليه وذلك لتسببكم في أضرار للمريضه واتخاذ اجراء مناسب مع دكتورة السونار المتسببة في النزيف.","We were received and paid in cash as the hospital did not have insurance. Dr. Doaa received us, took our previous clinic tests, ordered new ones, and requested an ultrasound. We paid in cash and were then directed to room 14 for the ultrasound. The ultrasound doctor performed a transvaginal ultrasound on the patient, who is seven months pregnant. This caused her pain and screaming. We returned to Dr. Doaa, but she was gone and had left without informing us of her working hours. We were forced to leave. An hour after the ultrasound, bleeding occurred, and we had to go to another hospital. We went to the emergency room, where they discovered that the pain was due to uterine contractions similar to menstruation or labor pains caused by the bleeding and the wound from the transvaginal ultrasound. A fetal monitoring test was performed, and based on the results, we were admitted to another hospital for 48 hours until the patient's condition stabilized. They allowed us temporary discharge with follow-up appointments and instructions to adhere to the prescribed medications. We are now demanding a refund of the money paid due to the harm caused to the patient and requesting appropriate action be taken against the ultrasound doctor responsible for the bleeding.",null,"Patient",{"$nulls":15},"Out-Patient",27,{"$f":"BV50/BV52","v":{"v":0.84375,"d":"84.38%"}}]
[null,49,2003,"‎1818498","مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2023-12-26T23:56:00","مي سليمان الدخيل","72 Hours","2023-12-26","19:27:00","مي سليمان الدخيل","2023-12-26","23:56:00",{"$nulls":3},"2023-12-28","17:08:00","مي سليمان الدخيل",1.7166666666671517,"2023-12-30","15:53:00","امال القحطاني",1.9479166666715173,{"$nulls":3},-45290.66180555556,{"$nulls":4},-45288.71388888889,{"$nulls":3},-45288.71388888889,"2023-12-30","16:09:00",1.9590277777824667,"2023-12-31","17:06:00","مي سليمان الدخيل",2.99861111111386,null,"13830-HUDA ABDELKADIR ALI FARAH ","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication"," اثناء توجهي لقسم الاشعة لاجراء اشعة بالصبغه وعند مقابلة المتخصصه (د. هدى) كان الاستقبال سئ حيث بدأت الحديث بان الاشعه غير مجديه ولا فائده لها وعند الاجابه بان دكتورة النساء هي من طلبت اجراء الاشعه ردت (انتي مش اول وحده ولا اخر واحده تولد قيصري) (طالما انك عندك اولاد ملوش لازمه انك تعملى اشاعه) (جوزك نفسه ولا واحد تاني) واعادت اجراء الاشعه اكثر من مره في نفس الوقت مع خطر كمية الصبغه على المريضة  وكان اسلوبها سئ جدا في الحديث والتعامل.","While I was heading to the radiology department to have a dye-enhanced x-ray, and when I met the specialist (Dr. Huda), the reception was bad. She started by saying that the x-ray was useless and had no benefit. When I replied that the gynecologist had requested the x-ray, she responded, “You are not the first or last woman to have a cesarean section.” “As long as you have children, there is no need for you to have an x-ray.” “Is it your husband or someone else?” She repeated the x-ray more than once at the same time, with the risk of the amount of dye to the patient. Her manner of speaking and dealing was very bad.",null,"Patient",{"$nulls":15},"ER",3,{"$f":"BV51/BV52","v":{"v":0.09375,"d":"9.38%"}}]
[null,50,2005,1261575,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2023-12-27T13:37:00","امال القحطاني","More than 72 Hours","2023-12-27","13:23:00","امال القحطاني","2023-12-27","13:37:00","2023-12-28","09:54:00","امال القحطاني","2023-12-28","11:56:00","امال القحطاني",0.929861111108039,"2024-12-14","11:13:00","امال القحطاني",351.9701388888934,{"$nulls":3},-45640.467361111114,{"$nulls":4},-45288.49722222222,{"$nulls":3},-45288.49722222222,"2024-02-14","11:50:00",47.9958333333343,"2024-02-19","15:59:00","امال القحطاني",53.168750000004366,null,"11043-MOHAMMED SAMEER AL RAHHAL ","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","حضرت للمستشفى فجر الاربعاء وتم الكشف عند الدكتور زياد وصرف العلاج لي واعطائي راحه لمده يومين ولاكن اعتذر مني لان الطوارىء يعطي يوم واحد واستطيع الحظور اليوم الثاني لاخذ اليوم الاخر بنفس الكشفيه .. حضرت اليوم ولاكن للاسف تم التعامل معي من قبل دكتور اخر بطريقة غير لائقة   وكأنني جاي للمستشفى فقط لابحث عن اجازه وهذا مرفوض منه لاني في اليوم السابق متعب جدا جدا ولم اتشافى حتى الان. \n\n","I arrived at the hospital at dawn on Wednesday and was examined by Dr. Ziad, who prescribed medication and gave me two days of rest. However, he apologized to me because the emergency department only gives one day off, and I can come the next day to get the other day off for the same examination fee. I came today, but unfortunately, I was treated inappropriately by another doctor, as if I only came to the hospital to look for a leave of absence. This is unacceptable to him because I was very, very tired the previous day and I have not recovered yet.",null,"Patient",{"$nulls":15},"Total",{"$f":"BV49+BV50+BV51","v":32},{"$f":"SUM(BW49:BW51)","v":{"v":1,"d":"100%"}}]
[null,51,2006,30215825,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-27T16:01:00","امال القحطاني","24 Hours","2023-12-27","16:01:00","امال القحطاني","2023-12-27","16:01:00",{"$nulls":3},"2023-12-27","16:10:00","امال القحطاني",6.2499999985448085E-3,{"$nulls":3},-45287.67361111111,{"$nulls":3},0,{"$nulls":4},-45287.67361111111,{"$nulls":3},-45287.67361111111,"2023-12-27","16:12:00","00:02:00","2023-12-27","16:12:00","امال القحطاني",1.3888888934161514E-3,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","لم يتم اصدار الاجازة","The leave was not issued",null,"Patient",{"$nulls":15},"Medical",4,{"$f":"BV53/BV56","v":{"v":0.125,"d":"12.50%"}}]
[null,52,2007,30291099,"وزارة الصحة","التنويم","الإداري","قسم المالية","2023-12-27T16:25:00","مي سليمان الدخيل","24 Hours","2023-12-27","16:25:00","مي سليمان الدخيل","2023-12-27","16:25:00",{"$nulls":3},"2023-12-27","17:02:00","مي سليمان الدخيل",0.02569444444088731,"2023-12-27","20:08:00","مي سليمان الدخيل",0.12916666666569654,{"$nulls":3},-45287.83888888889,{"$nulls":4},-45287.70972222222,{"$nulls":3},-45287.70972222222,"2023-12-27","18:56:00","01:54:00","2023-12-28","14:16:00","مي سليمان الدخيل",0.8847222222248092,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.4.Reimbursements issues","يفيد المريض بأنه تم اجراء العمليه و مطالبته بالمبلغ مع وجود طلب مرفوع للتأمين من قبل الطبيب.\n","The patient reports that the operation was performed and he was asked to pay the amount, with a request submitted to the insurance company by the doctor.",null,"Patient",{"$nulls":15},"Admin",23,{"$f":"BV54/BV56","v":{"v":0.71875,"d":"71.88%"}}]
[null,53,2008,30024266,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","قسم الصيدلية","2023-12-27T20:48:00","ابرار الشمري","More than 72 Hours","2023-12-27","20:48:00","ابرار الشمري","2023-12-27","20:48:00",{"$nulls":3},"2023-12-27","21:08:00","ابرار الشمري",0.013888888890505768,"2023-12-27","21:14:00","ابرار الشمري",4.166666665696539E-3,{"$nulls":3},-45287.884722222225,{"$nulls":4},-45287.88055555556,{"$nulls":3},-45287.88055555556,"2023-12-31","19:55:00",3.9493055555503815,"2023-12-31","19:55:00","ابرار الشمري",3.9493055555503815,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","  تم طلب مني نسبة تحمل على الادويه علما بان تاميني بدون نسبه تحمل وتم شرح ذلك لهم ولكن بلا جدوى.","I was asked for a co-payment percentage for the medications, even though my insurance does not have a co-payment percentage, and I explained this to them, but to no avail.",null,"Patient",{"$nulls":15},"Nursing",5,{"$f":"BV55/BV56","v":{"v":0.15625,"d":"15.63%"}}]
[null,54,2009,30276026,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-27T21:14:00","ابرار الشمري","More than 72 Hours","2023-12-27","21:14:00","ابرار الشمري","2023-12-27","21:14:00",{"$nulls":3},"2023-12-27","21:30:00","ابرار الشمري",0.011111111110949423,"2023-12-30","18:07:00","ابرار الشمري",2.859027777776646,"2023-12-30","18:40:00","ابرار الشمري",0.022916666668606922,"2023-12-30","18:41:00","ابرار الشمري","No Response ",2.882638888884685,{"$nulls":3},-45287.895833333336,"2023-12-30","20:28:00",2.9569444444423425,"2024-01-01","16:52:00","ابرار الشمري",4.806944444440887,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تم طلب تقرير طبي وتم رفض الطلب من قبل المستشفى ","A medical report was requested, but the request was rejected by the hospital.",null,"Patient",{"$nulls":15},"Total",{"$f":"BV53+BV54+BV55","v":32},{"$f":"BW53+BW54++BW55","v":{"v":1,"d":"100%"}}]
[null,55,2010,30242050,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2023-12-28T11:12:00","امال القحطاني","72 Hours","2023-12-28","11:12:00","امال القحطاني","2023-12-28","11:12:00",{"$nulls":3},"2023-12-28","13:14:00","امال القحطاني",0.08472222222189885,"2023-12-28","16:06:00","امال القحطاني",0.11944444444088731,{"$nulls":3},-45288.67083333333,{"$nulls":4},-45288.55138888889,{"$nulls":3},-45288.55138888889,"2023-12-28","18:52:00","05:38:00","2023-12-30","15:02:00","امال القحطاني",2.0749999999970896,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","لم تظهر الاجازة حتى الان لدى المنصه ","The holiday has not yet appeared on the platform.",null,"Patient"]
[null,56,2015,30301073,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","قسم الصيدلية","2023-12-28T19:25:00","مي سليمان الدخيل","24 Hours","2023-12-28","19:25:00","مي سليمان الدخيل","2023-12-28","19:25:00",{"$nulls":3},"2023-12-28","19:25:00","مي سليمان الدخيل",0,{"$nulls":3},-45288.80902777778,{"$nulls":3},0,{"$nulls":4},-45288.80902777778,"2023-12-28","20:53:00","ابرار الشمري",0.06111111110658385,null,null,-45288.80902777778,{"$nulls":3},-45288.80902777778,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","الحمادي طلب مني سبه تحمل على الادويه علما بان تاميني بدون نسبه تحمل وتم شرح ذلك لهم ولكن بلا جدوى.","Al-Hammadi asked me to cover the cost of the medications, knowing that my insurance does not cover any costs, and this was explained to them, but to no avail.",null,"Patient"]
[null,57,2016,30301073,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","قسم الصيدلية","2023-12-28T20:53:00","ابرار الشمري","48 Hours","2023-12-28","20:53:00","ابرار الشمري","2023-12-28","20:53:00",{"$nulls":3},"2023-12-30","18:08:00","ابرار الشمري",1.8854166666715173,{"$nulls":3},-45290.75555555556,{"$nulls":3},0,{"$nulls":4},-45290.75555555556,{"$nulls":3},-45290.75555555556,"2023-12-31","19:52:00",1.0722222222175333,"2023-12-31","19:52:00","ابرار الشمري",1.0722222222175333,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","تم طلب مني نسبة تحمل على الادويه علماً بان تاميني بدون نسبة تحمل وتم شرح ذلك لهم ولكن بلا جدوى .","I was asked to provide a co-payment for the medications, even though my insurance does not have a co-payment, and I explained this to them, but to no avail.",null,"Patient"]
[4,58,2018,30273140,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2023-12-30T10:43:00","امال القحطاني","More than 72 Hours","2023-12-30","10:27:00","امال القحطاني","2023-12-30","10:43:00","2023-12-30","12:42:00","امال القحطاني","2023-12-30","12:53:00","امال القحطاني",0.09027777778101154,{"$nulls":3},-45290.53680555556,{"$nulls":3},0,{"$nulls":4},-45290.53680555556,"2024-06-15","14:27:00","ابرار الشمري",168.06527777777228,"2024-01-03","09:25:00",3.8555555555503815,{"$nulls":3},-45290.53680555556,null,"11043-MOHAMMED SAMEER AL RAHHAL ","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","تم الحضور لدينا من قبل والد المريض المقيد برقم الملف30273140 وابلاغي بانه  ((عند خروجنا من المستشفى انا و ابني من البوابة رقم ٢ اتجهنا للدرج الذي يؤدي الى مواقف السيارات السفلية وكان متواجد عند الممر الخاص بالمواقف دكتور محمد سمير رحال وكان يدخن وعند مرورنا امامه نفخ الدخان في وجهي انا وابني !!! استغربت منه هذا التصرف ))\n.\n","The patient's father, whose file number is 30273140, came to us and informed me that ((when my son and I left the hospital through gate number 2, we headed towards the stairs leading to the lower parking area. Dr. Muhammad Samir Rahal was present at the parking area and he was smoking. When we passed in front of him, he blew smoke in my son and me!!! I was surprised by this behavior from him))\n\n.",null,"Hospital"]
[null,59,2019,27656,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2023-12-30T14:14:00","امال القحطاني","More than 72 Hours","2023-12-30","13:22:00","امال القحطاني","2023-12-30","14:14:00","2023-12-30","14:24:00","امال القحطاني","2023-12-30","14:57:00","امال القحطاني",0.029861111113859806,{"$nulls":3},-45290.62291666667,{"$nulls":3},0,{"$nulls":4},-45290.62291666667,"2024-06-15","14:28:00","ابرار الشمري",167.97986111111095,"2024-01-06","10:03:00",6.795833333329938,{"$nulls":3},-45290.62291666667,null,"MESHAEL ALDAWSARI","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination"," بعد إدخال رقم ملف المريضة والحصول على رقم انتظار وبعد 45 دقيقة وصلنا لشباك 3 في الصيدلية وادعت الموظفة مشاعل الدوسري أن الوصفة مرفوضة ولا بد من مراجعة الموافقات، وعند مراجعتهم تبين أن تأخر الموافقة هو فقط على دواء واحد وبقية الأدوية مقبولة وأخبرتهم أنه لا مانع لدي من دفع مقابل هذا الدواء فأخبرتني موظفة الموافقات بالعودة إلى شباك 3 وحين عدت إليها قابلتني بأسلوب جاف وغير لائق ورفضت تقديم الخدمة لي وتوجهت للاداره وتم توجيهي لمشرف الصيدليه واكمال باقي الاجراءات .\n","After entering the patient's file number and obtaining a waiting number, and after 45 minutes we arrived at window 3 in the pharmacy, the employee Mashael Al-Dossari claimed that the prescription was rejected and that approvals had to be reviewed. Upon reviewing them, it became clear that the delay in approval was only for one medication and the rest of the medications were accepted. I told them that I had no objection to paying for this medication, so the approvals employee told me to return to window 3. When I returned to her, she met me in a dry and inappropriate manner and refused to provide me with service. I went to the administration and was directed to the pharmacy supervisor to complete the rest of the procedures.",null,"Patient"]
[null,60,2024,20259832,"وزارة الصحة","الطوارئ","الإداري","استقبال الطوارئ","2023-12-30T16:13:00","مي سليمان الدخيل","72 Hours","2023-12-30","16:13:00","مي سليمان الدخيل","2023-12-30","16:13:00",{"$nulls":3},"2023-12-30","16:21:00","مي سليمان الدخيل",0.00555555555911269,"2023-12-31","16:10:00","مي سليمان الدخيل",0.992361111108039,{"$nulls":3},-45291.67361111111,{"$nulls":4},-45290.68125,{"$nulls":3},-45290.68125,"2024-01-01","11:03:00",1.7791666666671517,"2024-01-02","14:07:00","مي سليمان الدخيل",2.906944444439432,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.3.Patient admission refusal","توجه المريض للطوارىء بعد اجراء حادث وتم رفض استقباله الا بعد دفع الرسوم او احضار موافقة التأمين علما ان المريض حاليا غير متواجد بالمستشفى.","The patient went to the emergency room after an accident and was refused admission unless he paid the fees or brought insurance approval, noting that the patient is currently not in the hospital.",null,"Patient"]
[null,61,2025,1826130,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات العيون","2023-12-30T17:46:00","مي سليمان الدخيل","24 Hours","2023-12-30","16:43:00","مي سليمان الدخيل","2023-12-30","17:46:00","2023-12-31","16:06:00","مي سليمان الدخيل","2023-12-31","16:07:00","مي سليمان الدخيل",0.9312500000014552,{"$nulls":3},-45291.67152777778,{"$nulls":3},0,{"$nulls":4},-45291.67152777778,{"$nulls":3},-45291.67152777778,"2023-12-31","16:10:00","00:03:00","2023-12-31","16:31:00","مي سليمان الدخيل",0.016666666670062114,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.4.Appointment delay","حجزت موعد لابنتي الساعة ٩ صباحا وحضرت في تمام الساعة 8:59 ولم تكن الطبيبة ولا حتى الممرضة\nموجودين بالعيادة وجلست انتظر حتى الساعة ٩:١٨ ثم توجهت لموظف الاستقبال علي حكمي وسالته عن الطبيبة\nواجاب بان لديها راوند للمرضى المنومين علما بان الطبيبة لم تصل الى المستشفى الا الساعة ٩:٤٦ وقد رايتها عند\nدخولها من الباب ولم يتجاوب معي بابلاغ المشرف بهذا التاخير ومن المفترض عدم حجز مواعيد بنفس وقت\nالراوند ثم توجهت للممرضة وسالتها عن الطبيبة وكان جوابها ان الطبيبة يوميا مواعيدها الساعة 9:30 وان ليس\nلديها خبر بالموعد وكانت تتحدث معي بصوت مرتفع علما بان التاخير هذا ليس للمرة الاولى من الطبيبة وسالتها\nلماذا لم تكوني موجودة بالعيادة واجابت اخبري الادارة بكل استهتار توجهت بعدها لمشرف العيادات وابلغتها\nبالشكوى وذهبت مرة اخرى لانتظر الطبيبة التي وصلت 9:46 واقفلت الباب الى 9:49 ثم ادخلتنا العيادة ولم تقدم\nلي اي اعتذار او تبرير!","I booked an appointment for my daughter at 9:00 AM and arrived at 8:59 AM. Neither the doctor nor the nurse was in the clinic. I waited until 9:18 AM, then went to the receptionist, Ali Hakami, and asked him about the doctor. He replied that she was on rounds for inpatients, even though the doctor didn't arrive at the hospital until 9:46 AM. I saw her enter through the door, but he didn't inform the supervisor about the delay. Appointments shouldn't be booked during rounds. I then went to the nurse and asked her about the doctor. She replied that the doctor's appointments are at 9:30 AM daily and that she had no idea about my appointment. She spoke loudly to me, even though this wasn't the first time the doctor had been late. I asked her why she wasn't in the clinic, and she dismissively replied, \"Tell the administration.\" I then went to the clinic supervisor and complained. I went back to wait for the doctor, who arrived at 9:46 AM and locked the door until 9:49 AM. Then she let us into the clinic, but... Please offer me any apology or explanation!",null,"Patient"]
[null,62,2026,30301073,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","قسم الصيدلية","2023-12-30T18:13:00","ابرار الشمري","48 Hours","2023-12-30","18:13:00","ابرار الشمري","2023-12-30","18:13:00",{"$nulls":3},"2023-12-30","18:28:00","ابرار الشمري",0.010416666664241347,"2023-12-31","13:39:00","ابرار الشمري",0.7993055555562023,"2023-12-31","13:40:00","ابرار الشمري",6.944444467080757E-4,"2023-12-31","13:40:00","ابرار الشمري","No Response ",0.8000000000029104,{"$nulls":3},-45290.76944444444,"2023-12-31","19:43:00",1.0520833333357587,"2023-12-31","19:43:00","ابرار الشمري",1.0520833333357587,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","تم طلب نسبة تحمل من قبل الصيدلية علما بان لايوجد نسبة تحمل على التامين وتم شرح ذلك لهم دون جدوى . ","The pharmacy requested a deductible, even though there is no deductible on the insurance, and this was explained to them to no avail.",null,"Patient"]
[null,63,2028,30033711,"ذوي المراجع","التنويم","الإداري","قسم المالية","2023-12-30T19:41:00","مي سليمان الدخيل","24 Hours","2023-12-30","19:12:00","مي سليمان الدخيل","2023-12-30","19:41:00","2023-12-30","20:09:00","مي سليمان الدخيل","2023-12-30","20:11:00","مي سليمان الدخيل",0.020833333328482695,{"$nulls":3},-45290.84097222222,{"$nulls":3},0,{"$nulls":4},-45290.84097222222,{"$nulls":3},-45290.84097222222,"2023-12-31","11:44:00","15:33:00","2023-12-31","14:09:00","ابرار الشمري",0.7486111111138598,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.4.Reimbursements issues"," تم ادخال ابني لإجراء جراحه أسنان و قبل دخوله تم الجلوس مع د خالد العنزي لمعرفة\nالتكاليف وافادني بان التامين سوف يتحمل مبلغ ٣٠٠٠ الاف ريال وعلي تحويل مبلغ ١٠٨٢٠ريال من حسابي الخاص وتم\nالاتفاق علي هذا الأساس وبعد انتهاء العمليه قابلت الدكتور وقال لي راجع التحصيل لاخذ ماتبقى من المبلغ المالي لان العمليه\nتكلفتها اقل ولكن لم أراجعهم كوني منشغل مع الابن في غرفة التنويم وعند رغبتنا في المغادره بنفس اليوم تفاجئت\nبان قسم التمريض ( ممرضتين من الجنسية السودانية يرفضون مغادرتنا ويرفضون تسليمنا العلاج المصروف\nلنا بطريقة سيئة جدا  وبعد الرجوع للمدير المناوب في تلك اليلة ياسر العتيبي قام مشكورا\nبالاعتذار لنا وجلب العلاج ومغادره المستشفي وبعدها تم تلقي اتصال من التحصيل ويفيد بان علي تسديد مبلغ ٣٠٠٠ الاف\nريال وهذا غير صحيح ومغاير لما تم الاتفاق عليه.\nحاليا ارغب بإعادة المبلغ الذي افاد الدكتور خالد العنزي بأن علي مراجعة التحصيل لاستلامه وليس لسداده ، كما اطالب برد اعتباري مما تعرضت له من قسم التمريض الذي ذكرته في الشكوى. \n\n","My son was admitted for dental surgery. Before his admission, I met with Dr. Khaled Al-Anzi to discuss the costs. He informed me that the insurance would cover 3,000 riyals, and I needed to transfer 10,820 riyals from my personal account. We agreed on this. After the surgery, I met with the doctor, who told me to go to the collections department to collect the remaining balance, as the surgery cost less. However, I didn't go because I was busy with my son in the hospital room. When we wanted to leave that same day, I was surprised to find that the nursing department (two Sudanese nurses) refused to let us leave and refused to give us the medication we had been prescribed. They treated us very rudely. After speaking with the on-duty manager that night, Yasser Al-Otaibi, he kindly apologized, retrieved the medication, and we left the hospital. Later, I received a call from the collections department stating that I needed to pay 3,000 riyals, which is incorrect and contradicts what was agreed upon. I now wish to receive the amount that Dr. Khaled Al-Anzi told me I should go to the collections department to collect, not pay. I also demand that I be compensated for the treatment I received from the department. The nursing care I mentioned in the complaint.",null,"Patient"]
[]
[]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average"]
["Week 1",9,null,null,"MOH",32,{"$f":"F69/F73","v":{"v":0.5079365079365079,"d":"50.79%"}},null,"Medical",null,null,"امال القحطاني",35,{"$f":"M69/M75","v":{"v":0.5555555555555556,"d":"55.56%"}},14,8,2,11,{"$f":"O70+P70+Q70+R70","v":{"v":1,"d":"100.00%"}},null,"امال القحطاني",12,{"$f":"V69/Z72","v":{"v":0.19047619047619047,"d":"19.05%"}},24,{"$f":"X69/X72","v":{"v":0.5714285714285714,"d":"57.14%"}},{"$f":"X69+V69","v":36},{"$nulls":5},2,{"$nulls":3},"امال القحطاني",{"$nulls":4},"عيادات النساء والولادة",5,{"$f":"AVERAGE(AR69:AX69)","v":{"v":0.3352,"d":"0.34"}},0.5,0.46,0.045,0.211,0.46]
["Week 2",7,null,null,"CCHI",9,{"$f":"F70/F73","v":{"v":0.14285714285714285,"d":"14.29%"}},null,"عيادات النساء والولادة",5,null,"Percentage",null,null,{"$f":"O69/M69","v":{"v":0.4,"d":"40.00%"}},{"$f":"P69/M69","v":{"v":0.22857142857142856,"d":"22.86%"}},{"$f":"Q69/M69","v":{"v":0.05714285714285714,"d":"5.71%"}},{"$f":"R69/M69","v":{"v":0.3142857142857143,"d":"31.43%"}},null,null,"مي سليمان الدخيل",6,{"$f":"V70/V72","v":{"v":0.2857142857142857,"d":"28.57%"}},11,{"$f":"X70/X72","v":{"v":0.2619047619047619,"d":"26.19%"}},{"$f":"X70+V70","v":17},{"$nulls":9},"مي سليمان الدخيل",{"$nulls":4},"قسم الصيدلية",5,{"v":0.20950000000000002,"d":"0.21"},0.44,0.06,0.29,0.048]
["Week 3",23,null,null,"Patients",11,{"$f":"F71/F73","v":{"v":0.1746031746031746,"d":"17.46%"}},null,"قسم الصيدلية",5,null,"ابرار الشمري",11,{"$f":"M71/M75","v":{"v":0.1746031746031746,"d":"17.46%"}},4,4,null,3,{"$f":"O72+P72+Q72+R72","v":{"v":1,"d":"100.00%"}},null,"ابرار الشمري",3,{"$f":"V71/V72","v":{"v":0.14285714285714285,"d":"14.29%"}},7,{"$f":"X71/X72","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"V71+X71","v":10},{"$nulls":9},"ابرار الشمري",{"$nulls":4},"عيادات جراحة الأنف وأذن وحنجرة",4,{"v":0.405,"d":"0.41"},0.51,0.5,0.27,0.34]
["Week 4",18,null,null,"Patient relatives",11,{"$f":"F72/F73","v":{"v":0.1746031746031746,"d":"17.46%"}},null,"عيادات جراحة الأنف وأذن وحنجرة",4,null,"Percentage",null,null,{"$f":"O71/M71","v":{"v":0.36363636363636365,"d":"36.36%"}},{"$f":"P71/M71","v":{"v":0.36363636363636365,"d":"36.36%"}},{"$f":"Q71/M71","v":{"v":0,"d":"0.00%"}},{"$f":"R71/M71","v":{"v":0.2727272727272727,"d":"27.27%"}},null,null,"Total",{"$f":"SUM(V69:V71)","v":21},{"$f":"W69+W70+W71","v":{"v":0.6190476190476191,"d":"61.90%"}},{"$f":"X69+X71+X70","v":42},{"$f":"Y69+Y71+Y70","v":{"v":1,"d":"100.00%"}},{"$f":"Z69+Z71+Z70","v":63},{"$nulls":14},"عيادات الباطنية",3,{"v":0.4166666666666667,"d":"0.42"},0.52,0.42,0.31]
["Week 5",6,null,null,"Total",{"$f":"F69+F70+F71+F72","v":63},{"$f":"G69+G70+G71+G72","v":{"v":1,"d":"100.00%"}},null,"عيادات الباطنية",3,null,"مي سليمان الدخيل",17,{"$f":"M73/M75","v":{"v":0.2698412698412698,"d":"26.98%"}},9,2,3,3,{"$f":"O74+P74+Q74+R74","v":{"v":1,"d":"100.00%"}},{"$nulls":6},{"$f":"Y72+W72","v":{"v":1.619047619047619,"d":"161.90%"}},{"$nulls":14},"عيادات التخدير",2,{"v":0.235,"d":"0.24"},0.26,0.21]
["Total",{"$f":"SUM(B69:B73)","v":63},null,null,"In-Patient",7,{"$f":"F74/F77","v":{"v":0.1111111111111111,"d":"11.11%"}},null,"عيادات التخدير",2,null,"Percentage",null,null,{"$f":"O73/M73","v":{"v":0.5294117647058824,"d":"52.94%"}},{"$f":"P73/M73","v":{"v":0.11764705882352941,"d":"11.76%"}},{"$f":"Q73/M73","v":{"v":0.17647058823529413,"d":"17.65%"}},{"$f":"R73/M73","v":{"v":0.17647058823529413,"d":"17.65%"}},{"$nulls":22},"أطباء الطوارئ",1,0.48,0.48]
[{"$nulls":4},"Out-Patient",49,{"$f":"F75/F77","v":{"v":0.7777777777777778,"d":"77.78%"}},null,"أطباء الطوارئ",1,null,"Total",{"$f":"M69+M71+M73","v":63},{"v":1,"d":"100.00%"},27,14,5,17,{"$f":"O76+P76+Q76+R76","v":{"v":0.9999999999999998,"d":"100.00%"}},{"$nulls":12},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات الأطفال",1,0.18,0.18]
["1st Half",28,null,null,"ER",7,{"$f":"F76/F77","v":{"v":0.1111111111111111,"d":"11.11%"}},null,"عيادات الأطفال",1,{"$nulls":4},{"$f":"O75/M75","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$f":"P75/M75","v":{"v":0.2222222222222222,"d":"22.22%"}},{"$f":"Q75/M75","v":{"v":0.07936507936507936,"d":"7.94%"}},{"$f":"R75/M75","v":{"v":0.2698412698412698,"d":"26.98%"}},{"$nulls":13},6,{"$nulls":3},"امال القحطاني",{"$nulls":4},"عيادات العيون",1,{"v":0.5,"d":"0.50"},0.5]
["2nd Half",35,null,null,"Total",{"$f":"F74+F75+F76","v":63},{"$f":"G74+G75+G76","v":{"v":1,"d":"100.00%"}},null,"عيادات العيون",1,{"$nulls":25},"مي سليمان الدخيل",{"$nulls":4},"فني اختبار السمع",1,{"v":0.5,"d":"0.50"},0.5]
["Total",{"$f":"B76+B77","v":63},null,null,"Medical",25,{"$f":"F78/F81","v":{"v":0.3968253968253968,"d":"39.68%"}},null,"فني اختبار السمع",1,{"$nulls":25},"ابرار الشمري",{"$nulls":4},"قسم الجهاز الهمضي و الكبد والمناظير",1,0.44,0.44]
[{"$nulls":4},"Admin",31,{"$f":"F79/F81","v":{"v":0.49206349206349204,"d":"49.21%"}},null,"قسم الجهاز الهمضي و الكبد والمناظير",1,{"$nulls":30},"وحدة العناية المركزة",1,0.31,0.31]
[{"$nulls":4},"Nursing",7,{"$f":"F80/F81","v":{"v":0.1111111111111111,"d":"11.11%"}},null,"وحدة العناية المركزة",1,{"$nulls":21},"Total Escalated",{"$f":"AF69","v":2},{"$nulls":7},"Total",{"$f":"SUM(AP69:AP79)","v":25}]
[{"$nulls":4},"Total",{"$f":"F78+F79+F80","v":63},{"$f":"G78+G79+G80","v":{"v":1,"d":"100.00%"}},null,"Total",{"$f":"SUM(J70:J80)","v":25},{"$nulls":21},"Total Closed",{"$f":"AF76","v":6}]
[{"$nulls":40},"Non-Medical",null,"Average"]
[{"$nulls":8},"Non-Medical",{"$nulls":22},"Reason For Escalation","Number","Percentage",{"$nulls":6},"قسم التقارير الطبية",17,{"$f":"AVERAGE(AR83:AW83)","v":{"v":0.4483333333333333,"d":"0.45"}},0.52,0.5,0.5,0.17,{"$f":"12/24","v":0.5},0.5,0.5,0.05,0.5,0.5,0.51,0.34,0.5,0.44,0.22]
[{"$nulls":8},"قسم التقارير الطبية",17,{"$nulls":21},"عدم رضى المريض",null,{"$f":"AG84/AG87","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم المالية",4,{"$f":"AVERAGE(AR84:AW84)","v":{"v":0.22333333333333336,"d":"0.22"}},null,0.47,0.06,0.14]
[{"$nulls":8},"قسم المالية",4,{"$nulls":21},"تأخير الرد من قبل القسم",null,{"$f":"AG85/AG87","v":{"$error":"#VALUE!"}},{"$nulls":6},"إدارة التنويم",2,{"$f":"AVERAGE(AR85:AW85)","v":0.38},0.51,0.25]
[{"$nulls":8},"إدارة التنويم",2,{"$nulls":21},"سبب آخر",null,{"$f":"AG86/AG87","v":{"$error":"#VALUE!"}},{"$nulls":6},"استقبال الطوارئ",2,{"$f":"AVERAGE(AR86:AW86)","v":{"v":0.395,"d":"0.40"}},0.33,0.46]
[{"$nulls":8},"استقبال الطوارئ",2,{"$nulls":21},"Total ",{"$f":"AG84+AG85+AF86","v":{"$error":"#VALUE!"}},{"$f":"AH84+AH86+AH85","v":{"$error":"#VALUE!"}},{"$nulls":6},"المدير المناوب",2,{"$f":"AVERAGE(AR87:AW87)","v":{"v":0.1,"d":"0.10"}},0.14,0.06]
[{"$nulls":8},"المدير المناوب",2,{"$nulls":30},"استقبال العيادات الخارجية",1,{"$f":"AVERAGE(AR88:BB88)","v":0.42},0.42]
[{"$nulls":8},"استقبال العيادات الخارجية",1,{"$nulls":30},"الموافقات الطبية",1,{"$f":"AVERAGE(AR89:AW89)","v":0.21},0.21]
[{"$nulls":8},"الموافقات الطبية",1,{"$nulls":30},"قسم الموافقات الطبية",1,{"$f":"AVERAGE(AR90:AW90)","v":{"v":0.5,"d":"0.50"}},0.5]
[{"$nulls":8},"قسم الموافقات الطبية",1,{"$nulls":30},"مكتب التنويم",1,{"$f":"AVERAGE(AR91:AW91)","v":0.31},0.31]
[{"$nulls":8},"مكتب التنويم",1,{"$nulls":30},"Total",{"$f":"SUM(AP83:AP91)","v":31}]
[{"$nulls":8},"Total",{"$f":"SUM(J84:J92)","v":31}]
[{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":8},"Nursing",{"$nulls":31},"تمريض غرفة التطعيمات",5,{"$f":"AVERAGE(AR95:AT95)","v":{"v":0.3213333333333333,"d":"0.32"}},0.42,0.044,0.5,0.05,0.27]
[{"$nulls":8},"تمريض غرفة التطعيمات",5,{"$nulls":30},"تمريض العيادات الخارجية",1,{"v":0.422,"d":"0.42"},0.422]
[{"$nulls":8},"تمريض العيادات الخارجية",1,{"$nulls":30},"تمريض وحدة العناية المركزة",1,0.29,0.29]
[{"$nulls":8},"تمريض وحدة العناية المركزة",1,{"$nulls":30},"Total",{"$f":"SUM(AP95:AP97)","v":7}]
[{"$nulls":8},"Total",{"$f":"SUM(J96:J98)","v":7}]
[]
[{"$nulls":40},"Total",{"$f":"AP98+AP92+AP80","v":63}]
[{"$nulls":8},"Total",{"$f":"J81+J93+J99","v":63}]
{"$rows_empty":11}
[{"$nulls":61},"Total Complaints",{"$f":"B78","v":63}]
[{"$nulls":61},"Satisfaction Table"]
[]
[{"$nulls":61},"Total Responces"]
[{"$nulls":61},"Escalated Without Response"]
[{"$nulls":61},"Closed Without Response"]
[{"$nulls":61},"Satisfied"]
[{"$nulls":61},"Neutral"]
[{"$nulls":61},"Dissatisfied"]
[{"$nulls":61},"No Response"]
[{"$nulls":61},"Satisfaction Rate",{"$f":"(BK120/BK117)*100","v":{"$error":"#DIV/0!"}}]
[{"$nulls":61},"Response Rate",{"$f":"BK117/BK114","v":0}]
[]
[]
[{"$nulls":61},"The Rightful Side"]
[{"$nulls":61},"Hospital Right",null,{"$f":"BK129/BK131","v":{"$error":"#DIV/0!"}}]
[{"$nulls":61},"Patient Right",null,{"$f":"BK130/BK131","v":{"$error":"#DIV/0!"}}]
[{"$nulls":61},"Total",{"$f":"BK130+BK129","v":0},{"$f":"BL129+BL130","v":{"$error":"#DIV/0!"}}]