{"text_format":"3","workbook":"xlsx","n_sheets":6,"sheets":["Dropdown","AUG 2022 ","SEP 2022 ","OCT 2022","NOV 2022","DEC 2022"],"not_rendered":{"external_links":4,"defined_names":53},"read":"whole","date_system":"1900"}

{"sheet":"Dropdown","index":0,"n_rows":160,"n_cols":15,"rows_kept":160,"merged":[[0,7,0,8],[0,11,0,12],[0,13,0,14]]}
["24 Hours","24 Hours",{"$nulls":5},"Domain ",null,"Category",null,"Sub-Category",null,"Classification"]
["48 Hours","48 Hours",{"$nulls":5},"English","Arabic","English","Arabic","English","Arabic","English","Arabic"]
["72 Hours","72 Hours",{"$nulls":5},"Clinical complaints","الشكاوى السريرية","1. Quality","1.الجودة ","1.1. Examination","1.1.الفحص الطبي","1.1.1. Examination not performed ","1.1.1. لم يتم إجراء الفحص"]
["More than 72 Hours","More than 72 Hours",{"$nulls":5},"Relationship complaints ","الشكاوى المتعلقة بالعلاقات","2. Safety","2.السلامة ","1.2.Patient journey","1.2.رحلة المريض","1.1.2. Inadequate/incomplete assessment","1.1.2. تقييم غير كافٍ/غير مكتمل"]
["Escalated( مصعدة)","Escalated( مصعدة)",{"$nulls":5},"Management complaints","الشكاوى الإدارية","3. Institutional issues","3.القضايا المؤسسية ","1.3.Quality of Care","1.3.جودة الرعاية","1.1.3. Not having enough knowledge regarding the patient condition","1.1.3. عدم توفر معلومات كافية عن حالة المريض"]
[{"$nulls":9},"4. Accessibility","4.الوصول ","1.4.Treatment","1.4.العلاج","1.1.4. Lab tests not performed","1.1.4.لم يتم إجراء الفحوصات المخبرية"]
[{"$nulls":9},"5. Communication","5.التواصل ","1.5.Diagnosis","1.5.التشخيص","1.1.5. Diagnostic Imaging not performed","1.1.5.لم يتم إجراء التصوير التشخيصي"]
["Satisfied","Satisfied",{"$nulls":7},"6. Humanness / Caring","6.الإنسانية \\ الرعاية ","2.1.Medication &\nVaccination","2.1. الأدوية والتطعيمات","1.1.6.Loss of a patient sample","1.1.6.فقدان عينة من المريض"]
["Neutral","Neutral",{"$nulls":9},"2.2.Safety Incidents","2.2. حوادث السلامة","1.2.1.Miscoordination","1.2.1.سوء التنسيق"]
["Dissatisfied","Dissatisfied",{"$nulls":9},"2.3.Skills and \nConduct","2.3.المهارات والسلوك","1.2.2.Patient flow issues","1.2.2.مشاكل في تدفق المرضى"]
[{"$nulls":11},"3.1.Administrative\nPolicies and\nProcedures","3.1.السياسات والإجراءات الإدارية","1.2.3.Lack of follow up","1.2.3.عدم المتابعة"]
[{"$nulls":11},"3.2.Environment","3.2.البيئة","1.3.1.Substandard clinical/nursing care","1.3.1.رعاية سريرية/تمريضية دون المستوى المطلوب"]
[{"$nulls":11},"3.3.Safety & Security","3.3.السلامة والأمن","1.3.2.No Frequent rounding on patient","1.3.2.عدم وجود جولات متكررة على المريض"]
[{"$nulls":11},"3.4.Finance and\nBilling","3.4..الشؤون المالية والفواتير","1.3.3.Rough treatment","1.3.3. معاملة قاسية"]
[{"$nulls":11},"3.5.Staffing","3.5.التوظيف ( توفير الكادر)","1.3.4.Insensitive to patient needs","عدم مراعاة احتياجات المريض1.3.4"]
["Hospital","Hospital",{"$nulls":9},"3.6.Resources","3.6.االموارد","1.3.5.Rushed, not time to see patients","1.3.5.التسرع وعدم وجود وقت لرؤية المرضى"]
["Patient",{"$nulls":10},"3.7.Medical records","3.7.السجلات الطبية","1.3.6.No assistance from staff in feeding a patient","1.3.6 عدم مساعدة الموظفين في إطعام المريض"]
[{"$nulls":11},"4.1.Access","4.1.الوصول","1.4.1.Treatment plan issues","1.4.1. مشاكل في خطة العلاج "]
[{"$nulls":11},"4.2.Patient \nDisposition ( final plan)","4.2. مصير المريض \\ الخطة النهائية او القرار الطبي النهائي للحالة","1.4.2 Treatment plan not followed","1.4.2.عدم اتباع خطة العلاج"]
[{"$nulls":11},"4.3.Delays","4.3.التأخيرات","1.4.3.Ineffective treatment","1.4.3. علاج غير فعال"]
["Domain ","Clinical complaints",{"$nulls":9},"4.4.Referrals","4.4.التحويل","1.4.4.Inadequate pain management","1.4.4. إدارة غير كافية للألم "]
["Clinical complaints","الشكاوى السريرية",{"$nulls":9},"5.1.Patient-staff \ncommunication","5.1.التواصل بين المريض والموظفين","1.4.5.Patient Discharged before completing treatment","1.4.5. خروج المريض قبل إكمال العلاج"]
["Relationship complaints ","الشكاوى المتعلقة بالعلاقات",{"$nulls":9},"5.2.Incorrect \nInformation","5.2.معلومات خاطئة","1.5.1.Errors in diagnosis","1.5.1. أخطاء في التشخيص"]
["Management complaints","الشكاوى الإدارية",{"$nulls":9},"6.1.Emotional \nSupport","6.1.االدعم العاطفي","1.5.2.Errors in lab results","1.5.2.أخطاء في نتائج المختبر"]
[{"$nulls":11},"6.2.Assault  and  \nHarassment","6.2.الاعتداء والتحرش","1.5.3.Errors in diagnostic imaging ","1.5.3. أخطاء في التصوير التشخيصي  "]
[{"$nulls":11},"6.3.Confidentiality","6.3.السرية","1.5.4.Errors in Pre-marriage lab test","1.5.4.أخطاء في فحص ما قبل الزواج"]
["Category",{"$nulls":10},"6.4.Consent","6.4.نموذج موافقه","2.1.1.Prescribing errors","2.1.1. أخطاء في وصف الأدوية"]
["1. Quality","1.الجودة ",{"$nulls":11},"2.1.2.Dispensing errors","2.1.2. أخطاء في صرف الأدوية"]
["2. Safety","2.السلامة ",{"$nulls":11},"2.1.3.No medication prescribed","2.1.3. عدم وصف أي دواء"]
["3. Institutional issues","3.القضايا المؤسسية ",{"$nulls":11},"2.1.4 Insufficient medication prescribed","2.1.4 وصف كمية غير كافية من الدواء"]
["4. Accessibility","4.الوصول ",{"$nulls":11},"2.1.5.Dispensing medication without prescription","2.1.5 صرف دواء بدون وصفة طبية "]
["5. Communication","5.التواصل ",{"$nulls":11},"2.1.6.Prescription of expired medication","2.1.6.وصف دواء منتهي الصلاحية"]
["6. Humanness / Caring","6.الإنسانية \\ الرعاية ",{"$nulls":11},"2.1.7.Prescribing medication without medical examination","2.1.7  صرف دواء بدون وصفة طبية"]
[{"$nulls":13},"2.1.8.Medication shortages","2.1.8. نقص في الأدوية"]
[{"$nulls":13},"2.1.9.Refusal to dispense medications","2.1.9.رفض صرف الأدوية"]
[{"$nulls":13},"2.1.10.Vaccination shortages","2.1.10. نقص اللقاحات"]
[{"$nulls":13},"2.1.11.Vaccinations timing ","2.1.11. أخطاء في توقيت اللقاحات"]
[{"$nulls":13},"2.1.12.Refusal to vaccinate","2.1.12. رفض التطعيم"]
[{"$nulls":13},"2.2.1.Equipment failure/malfunction","2.2.1. عطل/خلل في المعدات"]
[{"$nulls":13},"2.2.2.Medical device failure","2.2.2. عطل في جهاز طبي"]
[{"$nulls":13},"2.2.3.No patient ID band","2.2.3. عدم وجود سوار تعريف للمريض"]
[{"$nulls":13},"2.2.4.Wrong treatment","2.2.4. علاج خاطئ"]
[{"$nulls":13},"2.2.5.Complications resulting from treatment","2.2.5. مضاعفات ناتجة عن العلاج"]
[{"$nulls":13},"2.2.6.Dietary errors/ Incompatible Diet with the patient's condition","2.2.6.أخطاء غذائية / نظام غذائي غير متوافق مع حالة المريض"]
[{"$nulls":13},"2.2.7.Patient Fall","2.2.7. سقوط المريض"]
[{"$nulls":13},"2.2.8.Hospital acquired infection","2.2.8. عدوى مكتسبة من المستشفى"]
[{"$nulls":13},"2.2.9.Exposure to infected persons/areasا","2.2.9. التعرض لأشخاص/مناطق مصابة"]
[{"$nulls":13},"2.2.10.Labor and delivery related issues","2.2.10 مشاكل متعلقة بالولادة"]
[{"$nulls":13},"2.2.11.Wrong surgery","2.2.11. جراحة خاطئة"]
[{"$nulls":13},"2.2.12.Wrong site surgery","2.2.12. جراحة في موقع خاطئ"]
[{"$nulls":13},"2.2.13.Surgical complications","2.2.13. مضاعفات جراحية"]
[{"$nulls":13},"2.2.14.Retained instrument or sponge","2.2.14. بقاء أداة أو إسفنجة داخل الجسم"]
[{"$nulls":13},"2.2.15.Cancellation of surgery","2.2.15. إلغاء الجراحة"]
[{"$nulls":13},"2.2.16.Unexpected loss of limb or function","2.2.16  فقدان غير متوقع لأحد الأطراف أو وظيفتها"]
[{"$nulls":13},"2.2.17.Damaging an organ","2.2.17. تلف عضو"]
[{"$nulls":13},"2.2.18.Patient death","2.2.18.وفاة المريض"]
[{"$nulls":13},"2.3.1.Practice without a clinical license","2.3.1. ممارسة المهنة بدون ترخيص سريري"]
[{"$nulls":13},"2.3.2.Expiration of healthcare provider license","2.3.2. انتهاء صلاحية ترخيص مقدم الرعاية الصحية"]
[{"$nulls":13},"2.3.3.Inappropriate attendance ","2.3.3. حضور غير مناسب "]
[{"$nulls":13},"2.3.4.Poor hand-hygiene","2.3.4. سوء نظافة اليدين"]
[{"$nulls":13},"2.3.5.Improper practice of infection control recommendation","2.3.5. ممارسة غير سليمة لتوصيات مكافحة العدوى"]
[{"$nulls":13},"3.1.1.Paperwork delays","3.1.1.تأخير في إنجاز الأوراق"]
[{"$nulls":13},"3.1.2.Duty manager not available","3.1.2. عدم توفر مدير المناوبة"]
[{"$nulls":13},"3.1.3.Facility guidelines compliance","3.1.3. الامتثال لإرشادات المنشأة"]
[{"$nulls":13},"3.1.4.Required Service not obtained","3.1.4. عدم الحصول على الخدمة المطلوبة"]
[{"$nulls":13},"3.1.5.Information boards not available","3.1.5.I عدم توفر لوحات المعلومات"]
[{"$nulls":13},"3.1.6.Prices list not available","3.1.6. عدم توفر قائمة الأسعار"]
[{"$nulls":13},"3.1.7.Non-compliance with visiting hours policy","3.1.7. عدم الالتزام بمواعيد الزيارة سياسة غير كافية"]
[{"$nulls":13},"3.1.8.Inadequate reception service","3.1.8. خدمة استقبال غير كافية"]
[{"$nulls":13},"3.1.9.Inadequate call center service","3.1.9. خدمة مركز اتصال غير كافية"]
[{"$nulls":13},"3.2.1.Poor environment","3.2.1. بيئة سيئة"]
[{"$nulls":13},"3.2.2.Poor cleanliness/sanitizing","3.2.2.نظافة/تعقيم سيئة"]
[{"$nulls":13},"3.2.3.Poor accommodation","3.2.3. إقامة سيئة"]
[{"$nulls":13},"3.2.4.Poor Food service","3.2.4. خدمة طعام سيئة"]
[{"$nulls":13},"3.2.5.Noisy Environment","3.2.5. بيئة صاخبة"]
[{"$nulls":13},"3.2.6.Poor geographical location","3.2.6. موقع جغرافي سيئ"]
[{"$nulls":13},"3.2.7.Inadequate waiting rooms","3.2.7. غرف انتظار غير كافية"]
[{"$nulls":13},"3.2.8.Building is not accessible for people with special needs","3.2.8. المبنى غير مُهيأ لذوي الاحتياجات الخاصة"]
[{"$nulls":13},"3.2.9.Failure of Elevators","3.2.9.تعطل المصاعد"]
[{"$nulls":13},"3.2.10.Elevators not available","3.2.10. المصاعد غير متوفرة"]
[{"$nulls":13},"3.2.11.Heating, Ventilation, Air condition (HVAC) Failure","3.2.11. عطل في التدفئة والتهوية وتكييف الهواء "]
[{"$nulls":13},"3.2.12.Disruption of power supply","3.2.12. انقطاع التيار الكهربائي"]
[{"$nulls":13},"3.2.13.Water supply issues","3.2.13. مشاكل في إمدادات المياه"]
[{"$nulls":13},"3.2.14.Water leaks","3.2.14. تسربات مياه  "]
[{"$nulls":13},"3.2.15.Overflow of sewage","3.2.15. فيضان مياه الصرف الصحي"]
[{"$nulls":13},"3.3.1.No security staff in the building","3.3.1. ا يوجد أفراد أمن في المبنى"]
[{"$nulls":13},"3.3.2.Poor security response","3.3.2. استجابة أمنية ضعيفة"]
[{"$nulls":13},"3.3.3.Blocked access to fire fighting equipment","3.3.3. صعوبة الوصول إلى معدات مكافحة الحرائق"]
[{"$nulls":13},"3.3.4.Fire and safety hazards","3.3.4. مخاطر الحريق والسلامة"]
[{"$nulls":13},"3.3.5.Exposed electric wiring","3.3.5. أسلاك كهربائية مكشوفة"]
[{"$nulls":13},"3.3.6.Blocked access to emergency doors","3.3.6. صعوبة الوصول إلى أبواب الطوارئ"]
[{"$nulls":13},"3.3.7.Smoking policy violation","3.3.7.مخالفة سياسة التدخين"]
[{"$nulls":13},"3.3.8.Theft and lost","3.3.8. سرقة وفقدان"]
[{"$nulls":13},"3.3.9.Lack of parking slots","3.3.9.نقص في مواقف السيارات"]
[{"$nulls":13},"3.3.10.Drop off and pick up points issues","3.3.10. مشاكل في نقاط التسليم والاستلام"]
[{"$nulls":13},"3.4.1.Pay a fee to open a file","3.4.1. دفع رسوم لفتح ملف "]
[{"$nulls":13},"3.4.2.Miscalculation","3.4.2 خطأ في الحساب"]
[{"$nulls":13},"3.4.3.Calculate Additional amount","3.4.3. حساب مبلغ إضافي"]
[{"$nulls":13},"3.4.4.Reimbursements issues","3.4.4.مشاكل في التعويضات"]
[{"$nulls":13},"3.4.5.Pricing variations","3.4.5. اختلافات في الأسعار"]
[{"$nulls":13},"3.4.6.Unnecessary health services","3.4.6. خدمات صحية غير ضرورية"]
[{"$nulls":13},"3.5.1.Insufficient staffing","3.5.1. نقص في عدد الموظفين"]
[{"$nulls":13},"3.5.2.Specialty not available","3.5.2. عدم توفر الخدمات المتخصصة"]
[{"$nulls":13},"3.5.3.Disability specialized staff not available","3.5.3. عدم توفر موظفين متخصصين في شؤون ذوي الإعاقة متاح"]
[{"$nulls":13},"3.5.4.Staff not wearing badges/ID","3.5.4. الموظفون لا يرتدون شارات/بطاقات هوية"]
[{"$nulls":13},"3.5.5.Dress code violation","3.5.5. مخالفة قواعد اللباس"]
[{"$nulls":13},"3.6.1.Medical supply shortage","3.6.1. نقص في المستلزمات الطبية"]
[{"$nulls":13},"3.6.2.Equipment shortage","3.6.2. نقص في المعدات"]
[{"$nulls":13},"3.6.3.Wheelchairs shortage","3.6.3 نقص في الكراسي المتحركة"]
[{"$nulls":13},"3.6.4.Isolation room shortage","3.6.4. نقص في غرف العزل"]
[{"$nulls":13},"3.6.5.Unavailable Beds","3.6.5. أسرّة غير متاحة"]
[{"$nulls":13},"3.6.6.Unavailable Pre-marital test","3.6.6. فحص ما قبل الزواج غير متاح"]
[{"$nulls":13},"3.6.7.Unavailable ambulance","3.6.7. سيارة إسعاف غير متاحة"]
[{"$nulls":13},"3.6.8.Translation service not available","3.6.8. خدمة الترجمة غير متاحة"]
[{"$nulls":13},"3.7.1.Patient file issues","3.7.1. مشاكل في ملفات المرضى"]
[{"$nulls":13},"3.7.2.Incorrect medical records","3.7.2.سجلات طبية غير صحيحة"]
[{"$nulls":13},"3.7.3.Medical report issues","3.7.3. مشاكل في التقارير الطبية"]
[{"$nulls":13},"3.7.4.Birth registry issues","3.7.4. مشاكل في سجل المواليد"]
[{"$nulls":13},"3.7.5.Death registry issues","3.7.5. مشاكل في سجل الوفيات"]
[{"$nulls":13},"3.7.6.Lab results issues","3.7.6. مشاكل في نتائج المختبر"]
[{"$nulls":13},"3.7.7.Sick leave issues","3.7.7. مشاكل في الإجازات المرضية"]
[{"$nulls":13},"4.1.1.Appointment scheduling refusal","4.1.1. رفض تحديد المواعيد"]
[{"$nulls":13},"4.1.2.Poor availability and scheduling","4.1.2. ضعف التوافر والجدولة"]
[{"$nulls":13},"4.1.3.Patient admission refusal","4.1.3. رفض قبول المرضى"]
[{"$nulls":13},"4.1.4.Appointment delay","4.1.4. تأخير في المواعيد"]
[{"$nulls":13},"4.1.5.Appointment cancellation","4.1.5. إلغاء المواعيد"]
[{"$nulls":13},"4.1.6.Scheduling far appointment","4.1.6. تحديد موعد بعيد"]
[{"$nulls":13},"4.1.7.Scheduling errors","4.1.7 أخطاء في الجدولة"]
[{"$nulls":13},"4.2.1.Random reception of patients ","4.2.1. استقبال عشوائي للمرضى"]
[{"$nulls":13},"4.2.2.Unnecessary admission","4.2.2. قبول غير ضروري "]
[{"$nulls":13},"4.2.3.Patient detentionا","4.2.3. احتجاز المرضى"]
[{"$nulls":13},"4.3.1.Delay in admitting patient","4.3.1. تأخير في قبول المرضى"]
[{"$nulls":13},"4.3.2.Examination delay in emergency","4.3.2. تأخير في الفحص في قسم الطوارئ"]
[{"$nulls":13},"4.3.3.Examination delay","4.3.3. تأخير في الفحص"]
[{"$nulls":13},"4.3.4.Diagnosis delay","4.3.4.  تأخير في التشخيص"]
[{"$nulls":13},"4.3.5.Delayed test result","4.3.5. تأخير في نتائج الاختبارات"]
[{"$nulls":13},"4.3.6.Treatment delay","4.3.6 تأخير في العلاج"]
[{"$nulls":13},"4.3.7.Surgical intervention delay","4.3.7. تأخير في التدخل الجراحي"]
[{"$nulls":13},"4.3.8.Vaccinating delay","4.3.8.  تأخير في التطعيم"]
[{"$nulls":13},"4.3.9.Delay in discharging patient","4.3.9. تأخير في تخريج المرضى"]
[{"$nulls":13},"4.3.10.Delay of releasing deceased body","4.3.10. تأخير في تسليم جثمان المتوفى رفض الإحالة"]
[{"$nulls":13},"4.4.1.Patient referral refusal","4.4.1. رفض إحالة المريض"]
[{"$nulls":13},"4.4.2.Delay in patient transfer","4.4.2.تأخير في نقل المريض  "]
[{"$nulls":13},"5.1.1.Miscommunication with Patient","5.1.1. سوء التواصل مع المريض "]
[{"$nulls":13},"5.1.2.Poor provider-patient communication","5.1.2. ضعف التواصل بين مقدم الرعاية والمريض"]
[{"$nulls":13},"5.1.3.Not involving patient in clinical decisions","5.1.3. عدم إشراك المريض في القرارات السريرية"]
[{"$nulls":13},"5.1.4.Failure to clarify patient case to his family","5.1.4. عدم توضيح حالة المريض لعائلته"]
[{"$nulls":13},"5.2.1.Deficient Information","5.2.1. نقص المعلومات"]
[{"$nulls":13},"5.2.2.Communication of wrong information","5.2.2.نقل معلومات خاطئة"]
[{"$nulls":13},"6.1.1.Inadequate emotional support","6.1.1. عدم كفاية الدعم النفسي"]
[{"$nulls":13},"6.1.2.Neglect","6.1.2. إهمال"]
[{"$nulls":13},"6.2.1.Inappropriate/aggressive behavior","6.2.1. سلوك غير لائق/عدواني"]
[{"$nulls":13},"6.2.2.Provider assaulted patient","6.2.2. اعتداء مقدم الرعاية على المريض"]
[{"$nulls":13},"6.2.3.Molesting a patientا","6.2.3 التحرش بالمريض"]
[{"$nulls":13},"6.2.4.Discrimination","6.2.4. تمييز"]
[{"$nulls":13},"6.2.5.No apology to the patient","6.2.5.عدم تقديم اعتذار للمريض"]
[{"$nulls":13},"6.3.1.Breach of confidentiality","6.3.1. انتهاك السرية"]
[{"$nulls":13},"6.3.2.Breach of patient privacy","6.3.2. انتهاك خصوصية المريض"]
[{"$nulls":13},"6.4.1.Consent not explained","6.4.1. عدم شرح الموافقة"]
[{"$nulls":13},"6.4.2.No/Invalid consent obtained","6.4.2. عدم الحصول على موافقة/عدم صحة الموافقة"]

{"sheet":"AUG 2022 ","index":1,"n_rows":50,"n_cols":103,"rows_kept":50,"merged":[[0,0,1,0],[0,1,1,1],[0,2,1,2],[0,3,1,3],[0,4,1,4],[0,5,1,5],[0,6,1,6],[0,7,1,7],[0,8,1,8],[0,9,1,9],[0,10,1,10],[0,11,0,12],[0,13,1,13],[0,14,0,15],[0,16,0,17],[0,18,1,18],[0,19,0,20],[0,21,1,21],[0,22,1,22],[0,23,0,24],[0,25,1,25],[0,26,1,26],[0,27,0,28],[0,29,1,29],[0,30,1,30],[0,31,0,32],[0,33,1,33],[0,34,1,34],[0,35,1,35],[0,36,0,37],[0,38,1,38],[0,39,1,39],[0,40,0,41],[0,42,1,42],[0,43,0,44],[0,45,1,45],[0,46,1,46],[0,47,1,47],[0,48,1,48],[0,49,1,49],[0,50,1,50],[0,51,1,51],[0,52,1,52],[0,53,1,53],[0,54,1,54],[0,55,1,55],[0,56,1,56],[0,57,1,57],[0,61,1,61],[0,62,1,62],[0,63,1,63],[0,64,1,64],[0,65,1,65],[0,66,1,66],[0,67,1,67],[0,68,1,68],[0,69,1,69],[0,72,1,72],[0,73,1,73],[0,74,1,74],[0,75,1,75],[0,76,1,76],[0,77,1,77],[0,78,1,78],[0,79,1,79],[0,80,1,80],[0,83,1,83],[0,84,1,84],[0,85,1,85],[0,86,1,86],[0,87,1,87],[0,88,1,88],[0,89,1,89],[0,90,1,90],[0,91,1,91],[0,94,1,94],[0,95,1,95],[0,96,1,96],[0,97,1,97],[0,98,1,98],[0,99,1,99],[0,100,1,100],[0,101,1,101],[0,102,1,102],[2,0,14,0],[16,20,16,21],[16,40,16,41],[17,8,17,9],[17,12,18,12],[17,13,18,13],[17,31,18,31],[19,12,20,12],[19,13,20,13],[21,11,22,11],[21,12,22,12],[21,13,22,13],[21,18,22,18],[24,31,25,31],[29,55,29,57]]}
[null,"No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":11},"Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,9,500164970,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2022-08-24T19:39:00","تهاني عبدالله القرني","More than 72 Hours","2022-08-25","11:38:00","تهاني عبدالله القرني","2022-10-02","11:56:00",{"$nulls":3},"2022-10-01","09:58:00","تهاني عبدالله القرني",{"$f":"(U3+T3)-(P3+O3)","v":-1.0819444444423425},{"$nulls":3},{"$f":"(Y3+X3)-(U3+T3)","v":-44835.41527777778},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":0},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-44835.41527777778},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-44835.41527777778},"2022-08-29","14:16:00",{"$f":"(AP3+AO3)-(U3+T3)","v":-32.82083333333139},"2022-08-29","14:16:00","تهاني عبدالله القرني",{"$f":"(AS3+AR3)-(U3+T3)","v":-32.82083333333139},null,"MAYADAH",{"$nulls":7},"Patient",{"$nulls":4},17,30148010,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-08-27T13:26:00","تهاني عبدالله القرني","More than 72 Hours",null,null,36,20054560,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-08-30T11:30:00","تهاني عبدالله القرني","More than 72 Hours",null,null,9,500164970,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2022-08-24T19:39:00","تهاني عبدالله القرني","More than 72 Hours",null,null,20,1592808,"ذوي المراجع","التنويم","الطبي","تنويم الجراحة العامة","2022-08-27T19:20:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,2,16,30211922,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-08-27T11:40:00","تهاني عبدالله القرني","More than 72 Hours","2022-08-27","11:40:00","تهاني عبدالله القرني","2022-08-27","11:40:00",{"$nulls":3},"2022-08-27","11:49:00","تهاني عبدالله القرني",6.2499999985448085E-3,{"$nulls":3},-44800.49236111111,{"$nulls":3},0,{"$nulls":4},-44800.49236111111,{"$nulls":3},-44800.49236111111,"2022-09-01","10:36:00",4.9493055555576575,"2022-09-01","10:36:00","تهاني عبدالله القرني",{"$f":"(AS4+AR4)-(U4+T4)","v":4.9493055555576575},null,null,"Relationship complaints","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","بتاريخ 23-08-2022م تم حضوري لموعدي في عيادة العيون وتم دفع كشفية الطبيب وعند دخولي للعيادة طلب مني  الطبيب بعمل فحص بعد العوده للعيادة والانتهاء من الطبيب طلب مني الطبيب بدفع مبلغ الاجراءات قبل المغادرة حيث لم يتم اخباري بدفع المبلغ قبل عمل الاجراءات ولم اخير في رغبتي بعمل الاجراءات بالاضافة  الى يتم ارسال رسائل من قبل التامين بالموافقه على اجراءات في اليوم التالي على الرغم من عدم وجودي في المستشفى . ","On 23-08-2022, I attended my appointment at the eye clinic and paid the doctor's fee. Upon entering the clinic, the doctor asked me to undergo an examination. After returning to the clinic and finishing with the doctor, he asked me to pay the fee for the procedures before leaving. I was not informed about paying the fee before the procedures were carried out, and I was not given a choice in my desire to carry out the procedures. In addition, messages were sent by the insurance approving procedures for the following day, even though I was not at the hospital.",null,"Patient",{"$nulls":4},18,30188295,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-08-27T13:53:00","تهاني عبدالله القرني","More than 72 Hours",null,null,43,30046059,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-08-31T13:13:00","تهاني عبدالله القرني","More than 72 Hours",null,null,16,30211922,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-08-27T11:40:00","تهاني عبدالله القرني","More than 72 Hours",null,null,27,30176115,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-08-28T19:05:00","امال القحطاني","72 Hours"]
[null,3,17,30148010,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-08-27T13:26:00","تهاني عبدالله القرني","More than 72 Hours","2022-08-27","13:26:00","تهاني عبدالله القرني","2022-08-27","13:26:00",{"$nulls":3},"2022-08-27","13:40:00","تهاني عبدالله القرني",0.00972222222480923,{"$nulls":3},-44800.569444444445,{"$nulls":3},0,{"$nulls":4},-44800.569444444445,{"$nulls":3},-44800.569444444445,"2022-09-06","15:39:00",10.08263888888905,"2022-09-06","15:39:00","تهاني عبدالله القرني",10.08263888888905,null,null,"Relationship complaints","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with PatientAX5:BA5","تم رفع الموافقات الطبيه لشركة التأمين من اول زيارة ويتم الرفض بسبب ان التأمين غير فعال وبحاجه الى افصاح الحمل لزيارة عيادات النساء والولادة  ولم يتم اخبار ي بالرفض وتم اجراء عملية الولاده بعدها تم اخباري بأن التأمين يرفض جميع الموافقات لكامل الزيارات لمدة ستة اشهر وتم رفع مطالبة ماليه بقيمة 15الف مع العلم بأن المستفيد يدفع نسبة التحمل فقط لكل الزيارات السابقه. ","Medical approvals were submitted to the insurance company from the first visit and were rejected because the insurance is not effective and requires disclosure of pregnancy to visit women’s and maternity clinics. I was not informed of the rejection and the delivery was performed. Afterwards, I was informed that the insurance rejects all approvals for all visits for six months and a financial claim of 15,000 was filed, knowing that the beneficiary only pays the deductible for all previous visits.",null,"Patient",{"$nulls":4},21,1734655,"مجلس الضمان الصحي","التنويم","الطبي","قسم جراحة السمنة","2022-08-27T18:46:00","تهاني عبدالله القرني","48 Hours",{"$nulls":13},19,30205506,"مراجع","العيادات الخارجية","الإداري","عيادات جراحة الأنف وأذن وحنجرة","2022-08-27T14:20:00","تهاني عبدالله القرني","72 Hours"]
[null,4,18,30188295,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-08-27T13:53:00","تهاني عبدالله القرني","More than 72 Hours","2022-08-27","13:53:00","تهاني عبدالله القرني","2022-08-27","13:53:00",{"$nulls":3},"2022-08-27","14:02:00","تهاني عبدالله القرني",6.2499999985448085E-3,{"$nulls":3},-44800.58472222222,{"$nulls":3},0,{"$nulls":4},-44800.58472222222,{"$nulls":3},-44800.58472222222,"2022-09-12","15:33:00",16.063194444446708,"2022-09-12","15:33:00","تهاني عبدالله القرني",16.063194444446708,null,null,"Relationship complaints","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with PatientAX5:BA6","تم رفع الموافقات الطبيه لشركة التأمين من اول زيارة وتم رفض الموافقه ولكن لم يتم ابلاغنا بذلك وتم دفع نسبة تحمل فقط ولم يتم ابلاغنا بان زوجتي تحتاج الى افصاح الحمل لزيارة عيادة النساء والولادة وتمت المتابعة في عيادة النساء والولادة لعدة  اشهر ويتم قبول الموافقات الطبية على الاجراءات ، بعد ذلك تم ابلاغنا بعد الولادة بدفع المبلغ نقدا لعدم موافقه التامين على اجراء الولادة لعدم وجود تصريح بالافصاح ولم يتم اخبارنا بذلك مسبقا . ","Medical approvals were submitted to the insurance company from the first visit and the approval was rejected, but we were not informed of this. We paid only a percentage of the cost, and we were not informed that my wife needed a pregnancy disclosure to visit the obstetrics and gynecology clinic. Follow-up was done at the obstetrics and gynecology clinic for several months, and medical approvals were accepted for the procedures. After that, we were informed after the birth to pay the amount in cash because the insurance did not approve the birth procedure due to the lack of a disclosure permit, and we were not informed of this beforehand.",null,"Patient",{"$nulls":26},22,30186530,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-08-27T19:28:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,5,19,30205506,"مراجع","العيادات الخارجية","الإداري","عيادات جراحة الأنف وأذن وحنجرة","2022-08-27T14:20:00","تهاني عبدالله القرني","72 Hours","2022-08-27","14:10:00","تهاني عبدالله القرني","2022-08-27","14:20:00","2022-08-28","15:14:00","تهاني عبدالله القرني","2022-08-28","15:14:00","تهاني عبدالله القرني",1.0375000000058208,"2022-08-29","11:39:00","تهاني عبدالله القرني",0.8506944444452529,{"$nulls":3},-44802.48541666667,{"$nulls":4},-44801.634722222225,{"$nulls":3},-44801.634722222225,"2022-08-31","13:13:00",2.9159722222175333,"2022-08-31","13:13:00","تهاني عبدالله القرني",2.9159722222175333,6876,"DR. AHMED KAKAA","Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","تم زيارتي للطبيب محمد رحال بتاريخ 06-08-2022م وطلب تحويلي الى الطبيب احمد قعقع وعند ذهابي الى الطبيب احمد قعقع اخبرني بان الطبيب محمد لم يتواصل معه  وانi يستطيع ان يستقبل حالتي فطلب مني الذهاب مرة اخرى الى الطبيب محمد ليتواصل معه مما ادى الى استيائي بتنقلي بين العيادتين وعدم خدمتي على اكمل وجهه . ","I visited Dr. Muhammad Rahal on 06-08-2022 and he asked me to be transferred to Dr. Ahmed Qaqa. When I went to Dr. Ahmed Qaqa, he told me that Dr. Muhammad had not contacted him and that he could receive my case. He asked me to go again to Dr. Muhammad so that he could contact him, which led to my dissatisfaction with moving between the two clinics and not being served in the best possible way.",null,"Patient",{"$nulls":26},29,30165071,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2022-08-28T19:41:00","امال القحطاني","More than 72 Hours"]
[null,6,21,1734655,"مجلس الضمان الصحي","التنويم","الطبي","قسم جراحة السمنة","2022-08-27T18:46:00","تهاني عبدالله القرني","48 Hours","2022-08-27","18:46:00","تهاني عبدالله القرني","2022-08-27","18:46:00",{"$nulls":3},"2022-08-27","18:59:00","تهاني عبدالله القرني",0.009027777778101154,{"$nulls":3},-44800.790972222225,{"$nulls":3},0,{"$nulls":4},-44800.790972222225,{"$nulls":3},-44800.790972222225,"2022-08-29","14:35:00",1.8166666666656965,"2022-08-29","14:35:00","تهاني عبدالله القرني",1.8166666666656965,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.6.Unnecessary health services","تم دخولي الى العمليات بتاريخ 13-06-2022م وتم تخديري ولكن لم يتم عمل العملية لحدوث انخفاض في انزيمات الكبد وتم دفع مبلغ ليومين تنويم مسبقا ولم يتم ارجاع المبلغ لي بالاضافة الى ان المستشفى يطالبني بمبلغ 11 الف وانا لم اقم باي اجراء  ولم يتم الغاء موافقه العملية من قبل المستشفى . ","I was admitted to the operating room on 13-06-2022 and was anesthetized, but the operation was not performed due to a decrease in liver enzymes. I paid for two days of hospitalization in advance, and the money was not refunded to me. In addition, the hospital is demanding 11,000 from me, and I did not perform any procedure, and the approval for the operation was not canceled by the hospital.",null,"Patient",{"$nulls":26},37,30049056,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-08-30T13:37:00","تهاني عبدالله القرني","24 Hours",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,7,20,1592808,"ذوي المراجع","التنويم","الطبي","تنويم الجراحة العامة","2022-08-27T19:20:00","تهاني عبدالله القرني","More than 72 Hours","2022-08-27","17:44:00","تهاني عبدالله القرني","2022-08-27","19:20:00","2022-08-31","12:30:00","تهاني عبدالله القرني","2022-08-31","12:30:00","تهاني عبدالله القرني",3.7152777777810115,"2022-09-01","10:46:00","تهاني عبدالله القرني",0.9277777777751908,"2022-09-07","20:25:00","تهاني عبدالله القرني",6.4020833333343035,{"$nulls":4},-44804.520833333336,{"$nulls":3},-44804.520833333336,"2022-09-12","15:59:00",12.14513888888905,"2022-09-12","15:59:00","تهاني عبدالله القرني",12.14513888888905,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تم دخول والدتي للتنويم بتاريخ 24-08-2022  وبطلب من الطبيب محمد منير خان ان تجلس الوالده بعد العملية(تنظيف للركبتان)، تمت الموافقه من التأمين على يوم واحد فقط وتم ابلاغ مكتب التمريض بالدور الثالث بأنه ان لم يتم الموافقه من التأمين على اليوم الثاني نحن على استعداد على الدفع مقابل الليله وتم تزويدهم برقم هاتفي كي يتواصلوا معي ،تم رفض الطلب من قبل التامين وتم الطلب من والدتي بالمغادرة ، وبعد خروج الوالده اتاها الم شديد الزمنا العوده مره اخرى الى الطوارئ واتى الطبيب منير خان\nواستنكر بشده خروجها وان حالتها تستدعي المكوث ليله اخرى. وبالمقابل لم يصرفوا كامل الادويه التي وصفها الطبيب من جناح التمريض بالدور الثالث مما اضطررنا الى الانتظار ليوم السبت 2022-08-27\n","My mother was admitted on August 24, 2022. At the request of Dr. Muhammad Munir Khan, she needed to stay overnight after her knee surgery (cleaning). Insurance approved coverage for one night only. The nursing office on the third floor was informed that if insurance didn't approve coverage for a second night, we were prepared to pay for the night. They were given my phone number so they could contact me. Insurance refused the request, and my mother was told to leave. After her discharge, she experienced severe pain, forcing us to return to the emergency room. Dr. Munir Khan came and strongly objected to her discharge, stating that her condition required another night. Furthermore, the nursing office on the third floor didn't dispense all the medications prescribed by the doctor, forcing us to wait until Saturday, August 27, 2022.",null,"Patient",{"$nulls":15},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":14},"امال القحطاني ",1,{"$f":"CR9/CR11","v":{"v":0.5,"d":"50.00%"}},null,null,1,null,{"$f":"CR9","v":1}]
[null,8,22,30186530,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-08-27T19:28:00","تهاني عبدالله القرني","More than 72 Hours","2022-08-27","19:28:00","تهاني عبدالله القرني","2022-08-27","19:28:00",{"$nulls":3},"2022-08-27","19:47:00","تهاني عبدالله القرني",0.013194444443797693,"2022-08-29","11:47:00","تهاني عبدالله القرني",1.6666666666642413,"2022-08-29","11:47:00","تهاني عبدالله القرني",0,{"$nulls":4},-44800.82430555556,{"$nulls":3},-44800.82430555556,"2022-09-05","18:54:00",8.963194444440887,"2022-09-05","18:54:00","تهاني عبدالله القرني",8.963194444440887,12978,"DR. MARWA ZAKI","Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","بتاريخ 21-08-2022م تم حضوري الى عيادة الطبيبة مروى زكي ولكن لم تكن الطبيبه متواجده ولم يتم دخولي للعياده وتم حفظ الكشفية على الرغم من عدم دخولي للعيادة وتم حضوري للعيادة في اليوم التالي 22-08-2022م وعند حضوري للمراجعه بتاريخ 27-08-2022م تم اخباري بعدم استحقاقي للمراجعه لان الكشفيه الاولى تم حفظها على الرغم من عدم دخولي للعيادة . ","On 21-08-2022, I went to Dr. Marwa Zaki’s clinic, but the doctor was not present and I did not enter the clinic. The consultation was saved despite my not entering the clinic. I went to the clinic the following day, 22-08-2022, and when I went for a follow-up on 27-08-2022, I was told that I was not entitled to a follow-up because the first consultation was saved despite my not entering the clinic.",null,"Patient",{"$nulls":15},"امال القحطاني ",0,{"$f":"BV10/BV12","v":{"v":0,"d":"0.00%"}},{"$nulls":4},{"$f":"BV10","v":0},{"$nulls":14},"تهاني عبدالله القرني",1,{"$f":"CR10/CR11","v":{"v":0.5,"d":"50.00%"}},{"$nulls":3},1,{"$f":"CR10","v":1}]
[null,9,27,30176115,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-08-28T19:05:00","امال القحطاني","72 Hours","2022-08-28","18:55:00","امال القحطاني","2022-08-28","19:05:00","2022-08-29","15:07:00","امال القحطاني","2022-08-29","15:08:00","تهاني عبدالله القرني",0.8354166666686069,{"$nulls":3},-44802.63055555556,{"$nulls":3},0,{"$nulls":4},-44802.63055555556,{"$nulls":3},-44802.63055555556,"2022-08-31","19:29:00",2.1812499999941792,"2022-08-31","19:29:00","امال القحطاني",2.1812499999941792,6976,"Dr. SARI MOHAMMED NASUH DAAS","Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.2.Dispensing errors","تم صرف حليب لطفلي قميته الغذائيه اقل من الطبيعي ولفئه معينه من الاطفال ( للعلم تم سؤال الطبيب الحليب وفرقه عن حليب طفلي s26 جولد وابلغني انه لايوجد فرق بينه وبين s26 التيما. ","My child was given milk with a nutritional value lower than normal and for a specific category of children (for your information, I asked the doctor about the milk and its difference from my child’s S26 Gold milk, and he told me that there is no difference between it and S26 Ultima).",null,"Patient",{"$nulls":15},"تهاني عبدالله القرني",2,{"$f":"BV11/BV12","v":{"v":1,"d":"100.00%"}},{"$nulls":3},2,{"$f":"BV11","v":2},{"$nulls":14},"Total",{"$f":"SUBTOTAL(9,CR9:CR10)","v":2},{"$f":"CS9+CS10","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CT9:CT10)","v":0},{"$f":"SUBTOTAL(9,CU9:CU10)","v":0},{"$f":"SUBTOTAL(9,CV9:CV10)","v":1},{"$f":"SUBTOTAL(9,CW9:CW10)","v":1},{"$f":"SUM(CT11:CW11)","v":2}]
[null,10,29,30165071,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2022-08-28T19:41:00","امال القحطاني","More than 72 Hours","2022-08-28","19:18:00","امال القحطاني","2022-08-28","19:41:00","2022-08-29","15:19:00","امال القحطاني","2022-08-29","15:19:00","امال القحطاني",0.8180555555518367,"2022-08-30","20:30:00","امال القحطاني",1.2159722222204437,"2022-08-31","14:23:00","امال القحطاني",0.7451388888948713,{"$nulls":4},-44802.638194444444,{"$nulls":3},-44802.638194444444,"2022-09-06","12:03:00",7.863888888889051,"2022-09-06","12:03:00","امال القحطاني",7.863888888889051,null,"DR. SAHAR ABDULFATTAH","Relationship complaints","6. Humanness / Caring","6.2.Assault  and Harassment","6.2.1.Inappropriate/aggressive behavior","عند القدوم لتنويم النساء والولاده تم حضور الدكتوره دعد نيابه عن الدكتوره ماجده ملك ولوحظ على الدكتوره دعد المعامله السيئه جدا للمريضه والفاظ سيئه وعدم التعامل مع المريضه باريحيه وانسيابيه وطلبت من الاستقبال تغييرها بسبب اسلوبها السيئ مع المريضه والمرافق وتم تغييرها بالدكتوره مروه زكي وتم الاقرار بالولاده الطبيعيه وعندما تم الفحص للرحم وانفتاحه ١٠ س تم اقرار الولاده ( عملية قيصريه ) بناء على قرار الدكتوره مروه على ان الجنين كبير ولايمكن ولاده طبيعي فارجو النظر في موضوعي مع الدكتوره ماجد والدكتوره دعد بسبب عدم عمل سونار في الشهر التاسع وقياس حجم الجنين ليتم اقرار عمليه قيصريه ملاحظه تم مراسلة الدكتوره ماجده ملك عن طريق الواتساب ليتم الاستفسار منها عن موعد الولاده وتم فتح الرساله ولم ترد اكثر من مره. ","Upon arriving for the women's ward and delivery, Dr. Daad was present in place of Dr. Magda Malak. It was noted that Dr. Daad treated the patient very badly, using bad language and not dealing with the patient in a comfortable and smooth manner. I asked the reception to replace her because of her bad attitude towards the patient and the companion, and she was replaced by Dr. Marwa Zaki. A natural birth was approved, and when the cervix was examined and found to be dilated to 10 cm, a cesarean section was approved based on Dr. Marwa's decision that the fetus was too large for a natural birth. I request that you look into my case with Dr. Magda and Dr. Daad because they did not perform an ultrasound in the ninth month and measure the size of the fetus in order to approve a cesarean section. Note: I contacted Dr. Magda Malak via WhatsApp to inquire about the delivery date, and the message was opened but she did not reply more than once.",null,"Patient",{"$nulls":15},"Total",{"$f":"SUBTOTAL(9,BV10:BV11)","v":2},{"$f":"SUBTOTAL(9,BW10:BW11)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BX10:BX11)","v":0},{"$f":"SUM(BY10:BY11)","v":0},{"$f":"SUM(BZ10:BZ11)","v":0},{"$f":"SUM(CA10:CA11)","v":2},{"$f":"SUBTOTAL(9,CB10:CB11)","v":2},{"$nulls":3},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,11,36,20054560,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-08-30T11:30:00","تهاني عبدالله القرني","More than 72 Hours","2022-08-30","11:30:00","تهاني عبدالله القرني","2022-08-30","11:30:00",{"$nulls":3},"2022-08-30","11:38:00","تهاني عبدالله القرني",0.00555555555911269,"2022-09-01","10:41:00","تهاني عبدالله القرني",1.960416666668607,"2022-09-03","19:18:00","تهاني عبدالله القرني",2.359027777776646,{"$nulls":4},-44803.48472222222,{"$nulls":3},-44803.48472222222,"2022-09-07","20:41:00",8.377083333332848,"2022-09-07","20:41:00","تهاني عبدالله القرني",8.377083333332848,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.3.Examination delay","تم حضوري بتاريخ 29-06-2022م الى قسم الطوارئ لاصابتي بكورونا تم اخذ العلامات الحيوية وتم انتظاري لفترة طويلة من الساعه 12 الى 11 ولم يقم الطبيب بالكشف علي ومتابعة حالتي مما ادى الى استيائي ومغادرتي المستشفى . ","On 29-06-2022, I went to the emergency department because I had COVID-19. My vital signs were taken, and I waited for a long time, from 12 to 11, but the doctor did not examine me or follow up on my condition, which led to my dissatisfaction and my leaving the hospital.",null,"Patient",{"$nulls":26},"امال القحطاني ",1,{"$f":"CG13/CG15","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":3},1,{"$f":"CG13","v":1}]
[null,12,37,30049056,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-08-30T13:37:00","تهاني عبدالله القرني","24 Hours","2022-08-30","12:38:00","تهاني عبدالله القرني","2022-08-30","13:37:00","2022-08-31","12:46:00","تهاني عبدالله القرني","2022-08-31","12:46:00","تهاني عبدالله القرني",0.9645833333343035,{"$nulls":3},-44804.53194444445,{"$nulls":3},0,{"$nulls":4},-44804.53194444445,{"$nulls":3},-44804.53194444445,"2022-09-01","10:38:00",0.9111111111124046,"2022-09-01","10:38:00","تهاني عبدالله القرني",0.9111111111124046,null,"DR. WAFI ALANAZI","Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.6.Unnecessary health services","تم حجز موعد بتاريخ 3082022 لدى عيادة الطبيب وافي العنزي ، حيث تم رفع طلب لاجراءات للتأمين قبل دخولي على الطبيب والكشف علي وشرح الاشكاليه التي اواجهها  مما ادى الى استيائي والغاء الكشفيه ومغادرتي . ","An appointment was booked on 30/8/2022 at Dr. Wafi Al-Anzi’s clinic, where a request was submitted for insurance procedures before I entered the doctor’s office, and he examined me and explained the problem I was facing, which led to my dissatisfaction, the cancellation of the examination, and my departure.",null,"Patient",{"$nulls":15},"MOH",2,{"$f":"BV14/13","v":{"v":0.15384615384615385,"d":"15.38%"}},{"$nulls":8},"تهاني عبدالله القرني",5,{"$f":"CG14/CG15","v":{"v":0.8333333333333334,"d":"83.33%"}},1,null,1,3,{"$f":"CG14","v":5},{"$nulls":3},"Patient Relatives",2,{"$f":"CR14/13","v":{"v":0.15384615384615385,"d":"15.38%"}}]
[null,13,43,30046059,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-08-31T13:13:00","تهاني عبدالله القرني","More than 72 Hours","2022-08-31","13:03:00","تهاني عبدالله القرني","2022-08-31","13:13:00",{"$nulls":3},"2022-09-01","13:07:00","تهاني عبدالله القرني",0.9958333333343035,"2022-09-03","19:09:00","تهاني عبدالله القرني",2.251388888893416,{"$nulls":3},-44807.79791666667,{"$nulls":4},-44805.54652777778,{"$nulls":3},-44805.54652777778,"2022-09-07","15:25:00",6.095833333332848,"2022-09-07","15:25:00","تهاني عبدالله القرني",6.095833333332848,13454,"Dr. HAGIR ASIM HUSSEIN","Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis","تم حضوري بتاريخ 23\\8\\2022 إلى الدكتوره هاجر وتم إحضار معي نتائج تحاليل وإفادت الدكتوره بأني أعاني من التهاب بول وتم صرف لي مضاد حيوي مع العلم باني حامل وتم طلب اجراء مزرعه وبعد عودتي للنتائج تم إخباري بأني لا أعاني من التهاب البول من ما ادى إلى استيائي باعطائي المضاد قبل التأكد من النتائج .","On 8/23/2022, I went to Dr. Hajar and brought with me the results of tests. The doctor said that I had a urinary tract infection and prescribed antibiotics for me, knowing that I am pregnant. A culture was requested, and after I returned for the results, I was told that I did not have a urinary tract infection, which led to my dissatisfaction with being given antibiotics before confirming the results.",null,"Patient",{"$nulls":26},"Total",{"$f":"SUBTOTAL(9,CG13:CG14)","v":6},{"$f":"CH13+CH14","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CI13:CI14)","v":1},{"$f":"SUBTOTAL(9,CJ13:CJ14)","v":0},{"$f":"SUBTOTAL(9,CK13:CK14)","v":1},{"$f":"SUBTOTAL(9,CL13:CL14)","v":4},{"$f":"SUM(CI15:CL15)","v":6}]
[{"$nulls":72},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":18},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average",{"$nulls":12},"Total Complaints",{"$f":"B27","v":13},{"$nulls":15},{"$f":"BX12","v":0},{"$f":"BY12","v":0},{"$f":"BZ12","v":0},{"$f":"CA12","v":2},{"$nulls":18},{"$f":"CT11","v":0},{"$f":"CU11","v":0},{"$f":"CV11","v":1},{"$f":"CW11","v":1}]
["Week 1",0,null,null,"MOH",2,{"$f":"F18/F22","v":{"v":0.15384615384615385,"d":"15.38%"}},null,"Medical",null,null,"امال القحطاني ",2,{"$f":"M18/M22","v":{"v":0.15384615384615385,"d":"15.38%"}},0,0,1,1,{"$f":"O19+P19+Q19+R19","v":{"v":1,"d":"100.00%"}},null,"امال القحطاني",1,{"$f":"V18/V20","v":{"v":0.16666666666666666,"d":"16.67%"}},0,{"$f":"X18/X20","v":{"v":0,"d":"0.00%"}},{"$f":"X18+V18","v":1},{"$nulls":5},0,{"$nulls":3},"امال القحطاني",{"$nulls":4},"عيادات العيون",2,{"$f":"AVERAGE(AR18:AS18)","v":{"v":3,"d":"3.00"}},5,1,{"$nulls":10},"Satisfaction Table",{"$nulls":5},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},{"$f":"BU17/BV14","v":{"v":0,"d":"0.00%"}},{"$f":"BV17/BV14","v":{"v":0,"d":"0.00%"}},{"$f":"BW17/BV14","v":{"v":0,"d":"0.00%"}},{"$f":"BX17/BV14","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"Patient",6,{"$f":"CG18/13","v":{"v":0.46153846153846156,"d":"46.15%"}},{"$nulls":8},{"$f":"CQ17/CR14","v":{"v":0,"d":"0.00%"}},{"$f":"CR17/CR14","v":{"v":0,"d":"0.00%"}},{"$f":"CS17/CR14","v":{"v":0.5,"d":"50.00%"}},{"$f":"CT17/CR14","v":{"v":0.5,"d":"50.00%"}}]
["Week 2",0,null,null,"CCHI",3,{"$f":"F19/F22","v":{"v":0.23076923076923078,"d":"23.08%"}},null,"عيادات العيون",2,null,"Percentage",null,null,{"$f":"O18/M18","v":{"v":0,"d":"0.00%"}},{"$f":"P18/M18","v":{"v":0,"d":"0.00%"}},{"$f":"Q18/M18","v":{"v":0.5,"d":"50.00%"}},{"$f":"R18/M18","v":{"v":0.5,"d":"50.00%"}},null,null,"تهاني القرني",5,{"$f":"V19/V20","v":{"v":0.8333333333333334,"d":"83.33%"}},6,{"$f":"X19/X20","v":{"v":1,"d":"100.00%"}},{"$f":"V19+X19","v":11},{"$nulls":9},"تهاني عبدالله القرني",{"$nulls":4},"عيادات النساء والولادة",2,{"$f":"AVERAGE(AR19:AS19)","v":{"v":7.5,"d":"7.50"}},9,6,{"$nulls":10},"Total Responces",{"$nulls":5},"امل القحطاني ",0,{"$f":"BK19/BK21","v":{"v":0,"d":"0.00%"}},{"$nulls":4},{"$f":"BK19","v":0}]
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[null,"No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
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[1,1,26,30193325,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2022-09-01T00:52:00","امال القحطاني","More than 72 Hours","2022-08-28","18:34:00","امال القحطاني","2022-09-01","00:52:00","2022-09-01","19:03:00","امال القحطاني","2022-09-01","19:06:00","امال القحطاني",{"$f":"(U3+T3)-(P3+O3)","v":0.7597222222175333},{"$nulls":3},{"$f":"(Y3+X3)-(U3+T3)","v":-44805.79583333333},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":0},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-44805.79583333333},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-44805.79583333333},"2022-09-07","15:42:00",{"$f":"(AP3+AO3)-(U3+T3)","v":5.858333333337214},"2022-09-07","15:42:00","امال القحطاني",{"$f":"(AS3+AR3)-(U3+T3)","v":5.858333333337214},90024,"DR. NIZAR BURHAN AHMED HAMDI","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.3.Rough treatment","تم دخولي غرفه الولاده وكنت غير قادره على الولاده وتم معاملتي من قبل الدكتورة بطريقة غيرلائقه ولم تكن لطيفه معي وتم رفع نبرة الصوت من قبل الدكتورة وعند خروج الطفل كانت تقول (حسبي االله ونعم الوكيل) وحالتي النفسيه لم تكن جيده عند سماع ذلك وظننت ان طفلي ليس بخير وتم اخباري من قبلها انني سوف اخرج وطفلي سوف يبقى بطريقة غير مهنيه . ","I was taken to the delivery room and I was unable to give birth. The doctor treated me inappropriately and was not kind to me. The doctor raised her voice and when the baby came out she was saying (God is sufficient for me and He is the best disposer of affairs). My psychological state was not good when I heard that and I thought that my baby was not well. She told me that I would leave and my baby would stay in an unprofessional manner.",null,"Patient",{"$nulls":4},64,30091161,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-09-04T17:39:00","تهاني عبدالله القرني","24 Hours",null,null,52,1489718,"وزارة الصحة","التنويم","الطبي","قسم جراحة العظام","2022-09-01T15:00:00","تهاني عبدالله القرني","More than 72 Hours",null,null,26,30193325,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2022-09-01T00:52:00","امال القحطاني","More than 72 Hours",null,null,46,30219229,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-09-01T09:59:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,2,46,30219229,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-09-01T09:59:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-01","09:59:00","تهاني عبدالله القرني","2022-09-01","13:43:00","2022-09-03","19:48:00","تهاني عبدالله القرني","2022-09-03","19:49:00","تهاني عبدالله القرني",{"$f":"(U4+T4)-(P4+O4)","v":2.2541666666656965},"2022-09-05","19:04:00","تهاني عبدالله القرني",1.96875,"2022-09-07","20:22:00","تهاني عبدالله القرني",2.054166666668607,{"$nulls":4},-44807.825694444444,{"$nulls":3},-44807.825694444444,"2022-09-12","15:19:00",8.8125,"2022-09-12","15:19:00","تهاني عبدالله القرني",8.8125,90247,"Dr. FAHAD ALDOSARY","Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","تم الحضور بتاريخ 30-08-2022 الى عيادة الدكتور فهد الدوسري كموعد انتظار وتم سؤال المريض سؤالين وتم اخراجه و الجلوس مع ذوي المريض مدة خمس دقائق تقريبا وافاد الدكتور بان احتمال ان يكون لدى المريض توحد او تخلف . وقال الدكتور بأن ليس لدينا حجز وأنما دخلنا من ضمن قائمة\nالانتظار والوقت غير كافي للتشخيص وتم صرف دواء  Risperdal \nقبل معرفة نتيجة تخطيط الاعصاب التي طلبها مما ادى الى استيائي لعدم اعطائنا الوقت الكافي علما بانه تم الموافقة  على استقبالنا كانتظار منذ البداية ولم يكن تعامل الطبيب لائق . ","On August 30, 2022, I went to Dr. Fahd Al-Dossari's clinic for a waiting appointment. The patient was asked two questions, then asked to leave. I sat with the patient's family for about five minutes. The doctor stated that the patient might have autism or a developmental delay. He said we didn't have an appointment; we were on the waiting list, and there wasn't enough time for a diagnosis. He prescribed Risperdal before the results of the nerve conduction study he had ordered were available, which upset me because we weren't given enough time, even though we had agreed to be on the waiting list from the beginning. The doctor's behavior was inappropriate.",null,"Patient",{"$nulls":4},241,30223147,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-09-21T12:43:00","امال القحطاني","24 Hours",null,null,53,20281028,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المواعيد","2022-09-01T18:17:00","امال القحطاني","More than 72 Hours",null,null,48,1506045,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-09-01T12:09:00","تهاني عبدالله القرني","More than 72 Hours",null,null,61,30218665,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-09-04T10:27:00","امال القحطاني","48 Hours"]
[null,3,48,1506045,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-09-01T12:09:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-01","12:09:00","تهاني عبدالله القرني","2022-09-03","18:14:00","2022-09-04","18:12:00","تهاني عبدالله القرني","2022-09-04","18:13:00","تهاني عبدالله القرني",0.9993055555532919,"2022-09-05","18:59:00","تهاني عبدالله القرني",1.031944444446708,{"$nulls":3},-44809.790972222225,{"$nulls":4},-44808.75902777778,{"$nulls":3},-44808.75902777778,"2022-09-07","20:20:00",3.0881944444408873,"2022-09-07","20:20:00","تهاني عبدالله القرني",3.0881944444408873,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault and Harassment","6.2.1.Inappropriate/aggressive behavior","بتاريخ 1-9-2022 قمت بتقديم عينة للمختبر وتم اخباري بتقديمها لجهة تقديم العينات وقمت بتقديمها واخبارها انه تم اخذ هذه العينه من المنزل وليس في المستشفى ليتم اسراع تقديمها للمختبر  وبعد نصف ساعة من تقديمي للعينة تفاجأت بان العينة لم يتم تقديمها للمختبر وقمت باخبار المشرف عنها وتم عمل اللازم وتقديمها للمختبر بسرعة، وبعد حوالي ٣ساعات كان لدى زوجي  تحاليل ورفضت بان تعمل التحاليل لزوجي لسوء تعاملها وبدأت بالتحدث بنبرات صوت عاليه جدا قائلة  \" علم هاذي اللي برا  الادب\" واتهمتني  بالتهجم عليها مما ادى الى استيائي الشديد من سوء التعامل . ","On 1-9-2022, I submitted a sample to the laboratory and was told to submit it to the sample submission department. I submitted it and informed them that this sample was taken from home and not at the hospital so that it would be submitted to the laboratory quickly. After half an hour of submitting the sample, I was surprised that the sample had not been submitted to the laboratory. I informed the supervisor about it, and the necessary action was taken and it was submitted to the laboratory quickly. After about 3 hours, my husband had tests, and she refused to do the tests for my husband because of her bad treatment. She started speaking in very loud tones, saying, \"Teach this one who is outside manners,\" and accused me of attacking her, which led to my extreme dissatisfaction with the bad treatment.",null,"Patient",{"$nulls":4},243,30000139,"مجلس الضمان الصحي","التنويم","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2022-09-26T18:32:00","تهاني عبدالله القرني","More than 72 Hours",null,null,70,30201615,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-09-05T19:48:00","تهاني عبدالله القرني","24 Hours",null,null,60,30168144,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2022-09-03T20:57:00","تهاني عبدالله القرني","More than 72 Hours",null,null,78,30101507,"ذوي المراجع","الطوارئ","التمريض","تمريض الطوارئ","2022-09-06T19:15:00","تهاني عبدالله القرني","72 Hours"]
[null,4,52,1489718,"وزارة الصحة","التنويم","الطبي","قسم جراحة العظام","2022-09-01T15:00:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-01","15:00:00","تهاني عبدالله القرني","2022-09-01","15:00:00",{"$nulls":3},"2022-09-01","15:36:00","تهاني عبدالله القرني",0.02500000000145519,"2022-09-03","19:06:00","تهاني عبدالله القرني",2.1458333333284827,"2022-09-05","18:50:00","تهاني عبدالله القرني",1.9888888888890506,{"$nulls":4},-44805.65,{"$nulls":3},-44805.65,"2022-09-10","18:24:00",9.116666666668607,"2022-09-10","18:24:00","تهاني عبدالله القرني",9.116666666668607,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","تم اجراء عملية لوالدتي بتاريخ 31/12/2021 ولم يتم الموافقة على خروجها من التنويم الى حين عودة الطبيب وكان الطبيب\nفي اجازة مرضية بسبب اصابته بفايروس كورونا وتم تنويم والدتي لمده 16 يوم ولم يتم الموافقه من قبل التامين الا على 5\nايام .\n<br><div style=\"direction:ltr;\">My mother did an operation at 31/12/2021 and her discharge was not approved till Dr. Nadeem come from\nhis covide-19 sick leave. She was admitted for 16 days and the insurance approved only for 5 days . </div>","My mother underwent surgery on December 31, 2021, and her discharge was not approved until the doctor returned. The doctor was on sick leave due to contracting COVID-19. My mother was admitted for 16 days, but the insurance only approved coverage for 5 days.",null,"Patient",{"$nulls":4},274,30091161,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-09-27T16:27:00","امال القحطاني","24 Hours",null,null,71,30209054,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات القلب","2022-09-06T10:39:00","امال القحطاني","24 Hours",null,null,63,30041994,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-04T14:46:00","تهاني عبدالله القرني","More than 72 Hours",null,null,79,20085008,"ذوي المراجع","التنويم","التمريض","تمريض وحدة طويلي الإقامة","2022-09-06T20:46:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,5,53,20281028,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المواعيد","2022-09-01T18:17:00","امال القحطاني","More than 72 Hours","2022-09-01","18:17:00","امال القحطاني","2022-09-01","18:17:00",{"$nulls":3},"2022-09-01","18:36:00","امال القحطاني",0.013194444443797693,{"$nulls":3},-44805.775,{"$nulls":3},0,{"$nulls":4},-44805.775,{"$nulls":3},-44805.775,"2022-09-04","19:52:00",3.0527777777751908,"2022-09-04","19:52:00","تهاني عبدالله القرني",3.0527777777751908,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","تم التواصل مع قسم المواعيد في اوقات مختلفة للتأكد من الموعد يتم اخبارنا في كل اتصال بوجود الدكتور وتم التواصل في نفس يوم الموعد قبل الحضور  من منطقة بعيدة وتم اخبارنا بوجود الدكتور والحضور للموعد وعند القدوم تم ارسال رسالة بالغاء الموعد باقل من نص ساعه علما انه تم اخبارهم ان الدكتور تم خروجه من مستشفى الحمادي ولم يتم تاكيد ذلك لحين قدومي . ","We contacted the appointments department at different times to confirm the appointment. We were informed in each call that the doctor was available. We contacted them on the day of the appointment before coming from a distant area and were informed that the doctor was available and that we should come for the appointment. Upon arrival, a message was sent canceling the appointment less than half an hour beforehand, even though they were informed that the doctor had left Al-Hammadi Hospital, and this was not confirmed until my arrival.",null,"Patient",{"$nulls":4},276,30223425,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات الأطفال","2022-09-27T19:02:00","امال القحطاني","48 Hours",null,null,76,30183641,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-09-06T16:26:00","تهاني عبدالله القرني","24 Hours",null,null,68,30200135,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2022-09-05T14:34:00","امال القحطاني","48 Hours",null,null,89,30221014,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات القلب","2022-09-08T21:10:00","امال القحطاني","More than 72 Hours"]
[2,6,60,30168144,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة المسالك البولية","2022-09-03T20:57:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-03","20:57:00","تهاني عبدالله القرني","2022-09-03","21:43:00","2022-09-04","18:24:00","تهاني عبدالله القرني","2022-09-04","18:24:00","تهاني عبدالله القرني",0.8618055555562023,"2022-09-05","18:59:00","تهاني عبدالله القرني",1.0243055555547471,"2022-09-07","20:11:00","تهاني عبدالله القرني",2.0499999999956344,{"$nulls":4},-44808.76666666667,{"$nulls":3},-44808.76666666667,"2022-09-14","17:51:00",9.977083333331393,"2022-09-14","17:51:00","تهاني عبدالله القرني",9.977083333331393,90288,"ABDELHAKIM ABDELAZIZ AL OTAY ","Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.3.Calculate Additional amount","بتاريخ 29-12-2021 تم مراجعة د/ عبدالحكيم حيث ان المريض / فهد خليل يعاني من مشكلة الخصية المعلقة ، طهارة وتم الاتفاق مع د/ عبدالحكيم على ان يتم اجراء العمليتين بنفس الوقت ، ولكن فوجئنا بعد تخدير الطفل ودخوله غرفة  العمليات بإتصال من الدكتور يفيد بأنه لم يتم رفق الموافقة الا بعملية تثبيت الخصيتين فقط  وأفاد بانه ( سيتصرف بالموضوع وانه غير مقلق وان التأمين سيتكفل بها ) وعندما اردنا الخروج من المستشفى فوجئنا بأننا مجبرين على دفع مبلغ ٢٨٠٠ ريال بسبب عدم قبول التأمين لعملية الطهارة ( مع العلم بانه لم يتم افادتنا بوجوب دفعنا للمبلغ المذكور من قبل ) وبعد مراجعة الدكتور افاد بانه تم رفع الحالة للتأمين بعملية توسيع مجرى البول ( والعملية في الاصل طهارة ) وتم كتابة تقرير من قبل الدكتور / عبدالحكيم ورفعها للتأمين للاستعاضة وافاد التأمين بان مبلغ العملية من ضمن الموافقة. ","On 29-12-2021, we consulted Dr. Abdulhakim, as the patient, Fahd Khalil, was suffering from an undescended testicle. Circumcision was agreed upon with Dr. Abdulhakim to perform both operations at the same time. However, after the child was anesthetized and entered the operating room, we were surprised to receive a call from the doctor stating that the approval was only for the testicular fixation operation. He stated that he would handle the matter, that it was not a cause for concern, and that the insurance would cover it. When we wanted to leave the hospital, we were surprised to find that we were obligated to pay 2800 riyals because the insurance did not accept the circumcision operation (knowing that we were not informed beforehand that we had to pay the aforementioned amount). After consulting with the doctor, he stated that the case was submitted to the insurance for a urethral dilation operation (which was originally a circumcision), and a report was written by Dr. Abdulhakim and submitted to the insurance for reimbursement. The insurance stated that the cost of the operation was included in the approval.",null,"Patient",{"$nulls":4},279,30222407,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-09-28T15:17:00","تهاني عبدالله القرني","24 Hours",null,null,81,30120197,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2022-09-07T10:57:00","امال القحطاني","24 Hours",null,null,106,30198870,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2022-09-12T19:10:00","تهاني عبدالله القرني","More than 72 Hours",null,null,90,30217991,"ذوي المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2022-09-10T15:48:00","امال القحطاني","More than 72 Hours"]
[null,7,61,30218665,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-09-04T10:27:00","امال القحطاني","48 Hours","2022-09-04","10:27:00","امال القحطاني","2022-09-04","16:57:00","2022-09-05","12:11:00","امال القحطاني","2022-09-05","12:17:00","امال القحطاني",0.8055555555547471,{"$nulls":3},-44809.51180555556,{"$nulls":3},0,{"$nulls":4},-44809.51180555556,{"$nulls":3},-44809.51180555556,"2022-09-06","12:35:00",1.0124999999970896,"2022-09-06","12:35:00","امال القحطاني",1.0124999999970896,null,"DR. ROLLA AHMED ","Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.1.Prescribing errors","تم وصف ادوية من قبل الدكتورة  لا تناسب عمر الطفلة (٥ ايام)، حيث قامت بوصف دواء لا يعطى للاطفال دون سن ١٢ عام، وتم صرف دواء اخر لمعالجة اثر التسنين بالاضافه الى سوء المعامله وعدم الاستجابة على الاسئلة التي قمنا بطرحها . ","The doctor prescribed medications that were not suitable for the child's age (5 days), as she prescribed a medication that is not given to children under 12 years old, and another medication was dispensed to treat the effects of teething, in addition to the mistreatment and lack of response to the questions we raised.",null,"Patient",{"$nulls":4},280,1574418,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-09-28T15:29:00","تهاني عبدالله القرني","24 Hours",null,null,83,30136674,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-09-07T11:47:00","امال القحطاني","24 Hours",null,null,105,30110297,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2022-09-12T19:30:00","تهاني عبدالله القرني","More than 72 Hours",null,null,96,30184466,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-09-11T00:02:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,8,63,30041994,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-04T14:46:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-04","14:46:00","تهاني عبدالله القرني","2022-09-04","15:59:00","2022-09-04","18:45:00","تهاني عبدالله القرني","2022-09-04","18:45:00","تهاني عبدالله القرني",0.11527777777519077,"2022-09-05","18:57:00","تهاني عبدالله القرني",1.008333333331393,{"$nulls":3},-44809.78958333333,{"$nulls":4},-44808.78125,{"$nulls":3},-44808.78125,"2022-09-07","20:10:00",3.0590277777810115,"2022-09-07","20:10:00","تهاني عبدالله القرني",3.0590277777810115,8829,"Dr.FATAT ARIF NABHA ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","بتاريخ 4-9-2022 تم دخولي على الطبيبة فتاة وكان اسلوبها غير لائق ومنشغلة بالجوال طوال وقت شرح الحالة.. ومع ذلك شرحت لها مشكلتي على عجل لأنها غاضبة من الاتصال الذي تلقته و لم ترغب بالكشف السريري وتم طلبت منها فحوصات للاطمئنان رفضت ذلك  رغم اني اعاني من مشكلة مستمره معي.","On 4-9-2022, I went to the female doctor, and her manner was inappropriate and she was preoccupied with her mobile phone throughout the time of explaining the case. Nevertheless, I explained my problem to her in a hurry because she was angry about the call she received and did not want a clinical examination. I asked her for tests to make sure, but she refused, even though I have a continuous problem with me.",null,"Patient",{"$nulls":15},88,1476015,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-09-08T19:24:00","امال القحطاني","24 Hours",null,null,218,30169821,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2022-09-18T18:30:00","تهاني عبدالله القرني","More than 72 Hours",null,null,99,20084261,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-11T11:28:00","امال القحطاني","48 Hours"]
[null,9,64,30091161,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-09-04T17:39:00","تهاني عبدالله القرني","24 Hours","2022-09-04","17:39:00","تهاني عبدالله القرني","2022-09-04","17:39:00",{"$nulls":3},"2022-09-04","17:45:00","تهاني عبدالله القرني",4.166666665696539E-3,{"$nulls":3},-44808.739583333336,{"$nulls":3},0,{"$nulls":4},-44808.739583333336,{"$nulls":3},-44808.739583333336,"2022-09-04","17:50:00",3.4722222189884633E-3,"2022-09-04","17:50:00","تهاني عبدالله القرني",3.4722222189884633E-3,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","تممراجعتي بتاريخ 29-08-2022  وطلب الدكتور فحوصات مختبر رفعت طلب للتأمين ولم يتم التجاوب معنا دفعت المبلغ المطلوب كاش حيث لم يتم الرد من المستشفى على التأمين خلال أسبوع كامل.","I was examined on 29-08-2022 and the doctor requested lab tests. I submitted a request for insurance and there was no response. I paid the required amount in cash as the hospital did not respond to the insurance for a whole week.",null,"Patient",{"$nulls":15},102,20193712,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-12T11:30:00","امال القحطاني","24 Hours",null,null,101,30221334,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-19T18:46:00","تهاني عبدالله القرني","More than 72 Hours",null,null,231,30208810,"ذوي المراجع","التنويم","الطبي","وحدة العناية المتوسطة","2022-09-18T21:56:00","امال القحطاني","24 Hours"]
[null,10,68,30200135,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2022-09-05T14:34:00","امال القحطاني","48 Hours","2022-09-05","14:34:00","امال القحطاني","2022-09-05","14:49:00","2022-09-06","12:13:00","امال القحطاني","2022-09-06","12:18:00","امال القحطاني",0.8951388888890506,{"$nulls":3},-44810.5125,{"$nulls":3},0,{"$nulls":4},-44810.5125,{"$nulls":3},-44810.5125,"2022-09-07","14:02:00",1.0722222222248092,"2022-09-07","14:02:00","تهاني عبدالله القرني",1.0722222222248092,null,"DR. RANEEM AHMED","Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","لدي موعد مع الدكتوره وتم الفحص حسب الموعد واثناء انتظار الموافقة لمدة دقائق تم دخول مريض اخر وتم طلب الانتظار مني بدون توضيح الاسباب . ","I had an appointment with the doctor and the examination was done as scheduled. While waiting for approval for a few minutes, another patient entered and I was asked to wait without any explanation of the reasons.",null,"Patient",{"$nulls":15},104,30219229,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-09-12T15:07:00","تهاني عبدالله القرني","24 Hours",null,null,219,30222239,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-09-19T18:47:00","تهاني عبدالله القرني","More than 72 Hours",null,null,235,30221582,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الصدرية (أطفال)","2022-09-19T19:26:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,11,70,30201615,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-09-05T19:48:00","تهاني عبدالله القرني","24 Hours","2022-09-05","19:48:00","تهاني عبدالله القرني","2022-09-05","19:48:00",{"$nulls":3},"2022-09-05","19:52:00","تهاني عبدالله القرني",0.002777777779556345,{"$nulls":3},-44809.82777777778,{"$nulls":3},0,{"$nulls":4},-44809.82777777778,{"$nulls":3},-44809.82777777778,"2022-09-05","20:04:00",8.333333331393078E-3,"2022-09-05","20:04:00","تهاني عبدالله القرني",8.333333331393078E-3,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","لم يتم رفع الاجازه على المنصه ","The leave request has not been uploaded to the platform.",null,"Patient",{"$nulls":15},108,30161165,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-09-13T16:04:00","امال القحطاني","More than 72 Hours",null,null,242,1577775,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-09-20T15:53:00","تهاني عبدالله القرني","More than 72 Hours",null,null,234,30049243,"ذوي المراجع","التنويم","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2022-09-20T19:46:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,12,71,30209054,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات القلب","2022-09-06T10:39:00","امال القحطاني","24 Hours","2022-09-06","10:39:00","امال القحطاني","2022-09-06","10:39:00",{"$nulls":3},"2022-09-06","10:41:00","امال القحطاني",1.3888888934161514E-3,{"$nulls":3},-44810.44513888889,{"$nulls":3},0,{"$nulls":4},-44810.44513888889,{"$nulls":3},-44810.44513888889,"2022-09-06","10:54:00",0.009027777778101154,"2022-09-06","10:54:00","امال القحطاني",0.009027777778101154,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.8.Medication shortages","تم صرف دواء غير متوفر داخل وخارج مستشفى الحمادي ","A medication that was unavailable inside and outside Al Hammadi Hospital was dispensed.",null,"Patient",{"$nulls":15},109,920363,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الأمن","2022-09-13T16:46:00","تهاني عبدالله القرني","24 Hours",null,null,239,30219053,"مراجع","العيادات الخارجية","الإداري","قسم علاقات المرضى","2022-09-20T17:11:00","تهاني عبدالله القرني","More than 72 Hours",null,null,228,30186552,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-21T12:43:00","امال القحطاني","72 Hours"]
[null,13,76,30183641,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-09-06T16:26:00","تهاني عبدالله القرني","24 Hours","2022-09-06","16:26:00","تهاني عبدالله القرني","2022-09-06","16:26:00",{"$nulls":3},"2022-09-06","16:32:00","تهاني عبدالله القرني",4.166666665696539E-3,{"$nulls":3},-44810.688888888886,{"$nulls":3},0,{"$nulls":4},-44810.688888888886,{"$nulls":3},-44810.688888888886,"2022-09-06","16:33:00",6.944444467080757E-4,"2022-09-06","16:33:00","تهاني عبدالله القرني",6.944444467080757E-4,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","لم يتم رفع الاجازه المريضة ","The sick leave request was not processed.",null,"Patient",{"$nulls":15},112,30220882,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2022-09-14T12:45:00","امال القحطاني","24 Hours",null,null,246,1365300,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-09-20T20:56:00","تهاني عبدالله القرني","More than 72 Hours",null,null,250,30081570,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-09-22T16:46:00","امال القحطاني","More than 72 Hours"]
[null,14,78,30101507,"ذوي المراجع","الطوارئ","التمريض","تمريض الطوارئ","2022-09-06T19:15:00","تهاني عبدالله القرني","72 Hours","2022-09-06","19:15:00","تهاني عبدالله القرني","2022-09-06","21:08:00","2022-09-08","13:43:00","تهاني عبدالله القرني","2022-09-08","13:44:00","تهاني عبدالله القرني",1.6916666666656965,{"$nulls":3},-44812.572222222225,{"$nulls":3},0,{"$nulls":4},-44812.572222222225,{"$nulls":3},-44812.572222222225,"2022-09-10","18:44:00",2.2083333333284827,"2022-09-10","18:44:00","تهاني عبدالله القرني",2.2083333333284827,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","بتاريخ 6-09-2022 تم التحويل من قسم الأشعة الرنين المغناطيسي إلى الطوارئ لإعطاء دواء مخدر للطفلة، انتظرنا أكثر من ساعة فقط كي تحضر ممرضة لتعطيها الدواء ولكن كل شخص يرسلنا إلى الآخر دون معرفتهم أي شيء عن الحالة أو عن وجود الطلب مع العلم أنه تم تسليم أوراق الطلب باستقبال الطوارئ ودفع الرسوم وتم وضع الطلب في غرفة الأطباء واخبارهم عن الحالة وقت وصولنا وتم التأكيد من الأطباء على أنهم على علم عن الطلب من اليوم السابق بالاضافة ادى ذلك الى اشكالية في مواعيد الرنين المغناطيسي من ناحية عدم اتمام اشعة الرنين في الوقت المحدد لنا . ","On 6-09-2022, the MRI department was transferred to the emergency room to administer an anesthetic to the child. We waited for more than an hour just for a nurse to come and administer the medication, but everyone sent us to another without them knowing anything about the case or the existence of the request, even though the request papers were submitted to the emergency reception, the fees were paid, and the request was placed in the doctors' room. We informed them about the case upon our arrival, and the doctors confirmed that they were aware of the request from the previous day. In addition, this led to a problem with the MRI appointments in terms of not completing the MRI scan at the time specified for us.",null,"Patient",{"$nulls":15},113,30220889,"وزارة الصحة","التنويم","التمريض","تمريض الحضانة","2022-09-14T17:06:00","تهاني عبدالله القرني","24 Hours",null,null,82,1532085,"مراجع","العيادات الخارجية","الطبي","عيادات الصدرية","2022-09-21T12:42:00","امال القحطاني","More than 72 Hours",null,null,86,30220731,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-09-25T17:59:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,15,79,20085008,"ذوي المراجع","التنويم","التمريض","تمريض وحدة طويلي الإقامة","2022-09-06T20:46:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-06","20:46:00","تهاني عبدالله القرني","2022-09-06","20:46:00",{"$nulls":3},"2022-09-06","21:07:00","تهاني عبدالله القرني",0.014583333337213844,"2022-09-07","20:06:00","تهاني عبدالله القرني",0.9576388888890506,"2022-09-10","18:45:00","تهاني عبدالله القرني",2.943749999998545,{"$nulls":4},-44810.87986111111,{"$nulls":3},-44810.87986111111,"2022-09-12","16:03:00",5.788888888884685,"2022-09-12","16:03:00","تهاني عبدالله القرني",5.788888888884685,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","لم تُبدِ الممرضات أي اهتمام بالمريض، ولم يُعطينه الدواء في الوقت المحدد، كما أن الحقنة أُعطيت من قِبل المرافق وليس الممرضة. ولم تُنظّف الممرضات المريض ولم يُحمّمنه.","the nurses did not care about the patent. and they did not give the patient the medicine on the time . also the inj given by the sitter not the nurse . the nurses did not wash and bath the patient .",null,"Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},110,30134376,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-09-19T17:29:00","تهاني عبدالله القرني","More than 72 Hours",null,null,28,1735943,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-09-21T12:44:00","امال القحطاني","More than 72 Hours",null,null,14,30206800,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2022-09-25T20:51:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,16,81,30120197,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2022-09-07T10:57:00","امال القحطاني","24 Hours","2022-09-07","10:57:00","امال القحطاني","2022-09-07","10:57:00",{"$nulls":3},"2022-09-07","11:08:00","امال القحطاني",0.007638888884685002,{"$nulls":3},-44811.46388888889,{"$nulls":3},0,{"$nulls":4},-44811.46388888889,{"$nulls":3},-44811.46388888889,"2022-09-07","16:41:00",0.23125000000436557,"2022-09-07","16:41:00","امال القحطاني",0.23125000000436557,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.8.Medication shortages","تم صرف الدواء الموضح ( Glucobay 100 ) ولم يتوفر داخل وخارج مستشفى الحمادي ","The medication shown (Glucobay 100) was dispensed but was unavailable both inside and outside Al Hammadi Hospital.",null,"Patient",{"$nulls":4},"امل القحطاني ",3,{"$f":"BK18/BK20","v":{"v":0.42857142857142855,"d":"42.86%"}},2,1,0,0,{"$f":"BK18","v":3},{"$nulls":3},240,30029141,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2022-09-21T12:43:00","امال القحطاني","24 Hours",null,null,35,30028641,"مراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-09-21T12:44:00","امال القحطاني","More than 72 Hours",null,null,256,30175411,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الصدرية (أطفال)","2022-09-27T10:36:00","تهاني عبدالله القرني","48 Hours"]
[null,17,83,30136674,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-09-07T11:47:00","امال القحطاني","24 Hours","2022-09-07","11:47:00","امال القحطاني","2022-09-07","11:47:00",{"$nulls":3},"2022-09-10","15:01:00","امال القحطاني",3.1347222222248092,{"$nulls":3},-44814.62569444445,{"$nulls":3},0,{"$nulls":4},-44814.62569444445,{"$nulls":3},-44814.62569444445,"2022-09-10","15:12:00",0.007638888884685002,"2022-09-10","15:12:00","امال القحطاني",0.007638888884685002,4873,"DR. ORWA MOHAMED HAMICH ","Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","تم دخول قسم الطوارئ ولم يتم خدمتي بشكل كامل هناك تأخير في اجراءات المريض وتم الانتظار لمدة طويلة لحضور الدكتور ولم يتم حضوره الا وقت خروجي ولم يتم توضيح من قبله عن حالتي قام بااعطائي خيار الخروج فقط او التنويم وتم اخباري له بأن الابره مكشوفه وقت وضع المغذي اخبرني بعدم وجود اشكالية في ذلك وقام بالخروج .   ","I was admitted to the emergency department and I was not fully served. There was a delay in the patient procedures and I waited a long time for the doctor to come, and he did not come until I was leaving. He did not explain my condition. He gave me the option of leaving only or being admitted. I told him that the needle was exposed when the IV was inserted. He told me that there was no problem with that and he left.",null,"Patient",{"$nulls":4},"تهاني عبدالله القرني",4,{"$f":"BK19/BK20","v":{"v":0.5714285714285714,"d":"57.14%"}},3,0,0,1,{"$f":"BK19","v":4},{"$nulls":3},257,30209976,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2022-09-24T20:45:00","تهاني عبدالله القرني","24 Hours",null,null,253,1784666,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2022-09-22T22:07:00","امال القحطاني","More than 72 Hours",null,null,264,30139032,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-27T10:38:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,18,88,1476015,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-09-08T19:24:00","امال القحطاني","24 Hours","2022-09-08","19:24:00","امال القحطاني","2022-09-08","19:24:00",{"$nulls":3},"2022-09-08","19:28:00","امال القحطاني",0.002777777779556345,{"$nulls":3},-44812.811111111114,{"$nulls":3},0,{"$nulls":4},-44812.811111111114,{"$nulls":3},-44812.811111111114,"2022-09-08","20:18:00",0.03472222221898846,"2022-09-08","20:18:00","امال القحطاني",0.03472222221898846,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.4.Birth registry issues","لم يتم رفع تبليغ الولاده لجهة الاحوال المدنية . ","The birth notification was not submitted to the Civil Status Department.",null,"Patient",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BK18:BK19)","v":7},{"v":1,"d":"100%"},5,1,0,1,7,{"$nulls":3},237,20272371,"وزارة الصحة","التنويم","الطبي","تنويم الباطنية","2022-09-26T16:52:00","تهاني عبدالله القرني","More than 72 Hours",null,null,248,30207939,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2022-09-25T09:44:00","امال القحطاني","More than 72 Hours",null,null,263,30221493,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-09-27T14:58:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,19,89,30221014,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات القلب","2022-09-08T21:10:00","امال القحطاني","More than 72 Hours","2022-09-08","20:55:00","امال القحطاني","2022-09-08","21:10:00","2022-09-11","10:21:00","امال القحطاني","2022-09-17","11:39:00","امال القحطاني",8.60347222222481,{"$nulls":3},-44821.48541666667,{"$nulls":3},0,{"$nulls":4},-44821.48541666667,{"$nulls":3},-44821.48541666667,"2022-09-22","09:36:00",4.914583333331393,"2022-09-22","09:36:00","امال القحطاني",4.914583333331393,null,"DR. KHALED JAMMAH","Management complaints","3. Institutional issues","3.4.Finance and\nBilling","3.4.4.Reimbursements issues","تم اخبار الدكتور عن حالته اخواني الاثنين وطلبت منه تقرير للحاله وتم رفض لكتابة التقرير واخبرني انه بامكاني ارجاع مبلغ الكشفيه لعدم عمل اي اجراء وعند الذهاب للاستقبال تم ارجاع مبلغ الطفل محمد فقط وتم اخباري ان السبب ان الدكتور قام بحفظ ملف الطفل فاطمه لديه لا يمكن ارجاع المبلغ وعند العوده للدكتور تم اخباري من قبله لم احفظ اي شي ولم يتم ارجاع المبلغ الى الان . ","The doctor was informed about my two brothers’ condition and I asked him for a report on the case, but he refused to write the report and told me that I could get a refund for not doing any procedure. When I went to the reception, only the money for the child Muhammad was refunded, and I was told that the reason was that the doctor had saved the file for the child Fatima with him, so the money could not be refunded. When I went back to the doctor, he told me that he had not saved anything and the money has not been refunded yet.",null,"Patient",{"$nulls":15},272,20041294,"وزارة الصحة","الطوارئ","التمريض","تمريض الطوارئ","2022-09-27T12:32:00","تهاني عبدالله القرني","More than 72 Hours",null,null,255,30125744,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-09-25T15:31:00","امال القحطاني","More than 72 Hours"]
[3,20,90,30217991,"ذوي المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2022-09-10T15:48:00","امال القحطاني","More than 72 Hours","2022-09-10","15:48:00","امال القحطاني","2022-09-10","15:48:00",{"$nulls":3},"2022-09-10","16:06:00","تهاني عبدالله القرني",0.012499999997089617,"2022-09-12","16:06:00","تهاني عبدالله القرني",2,"2022-09-13","14:30:00","امال القحطاني",0.9333333333343035,{"$nulls":4},-44814.67083333333,{"$nulls":3},-44814.67083333333,"2022-09-21","11:00:00",10.78750000000582,"2022-09-21","11:00:00","امال القحطاني",10.78750000000582,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","تم حضوري لموعد ابني لدى الطبيب عبدالحكيم وتم مغادرة الطبيب لظرف طارئ وتم مغادرتي حيث تم التواصل معي بعد ذلك واعطائي موعد مع الطبيب مازن الشقير  وتم التوضيح لي بان  الطبيب يستقبل حالات الاطفال بعد سؤالها وعند حضوري للعيادة اعتذر مني الطبيب مازن لا يستطيع استقبال ابني لانه لايستقبل حالات الاطفال مما ادى الى استيائي الشديد ومغادرتي . ","I attended my son's appointment with Dr. Abdul Hakim, but the doctor left due to an emergency, and I left as well. I was then contacted and given an appointment with Dr. Mazen Al-Shuqair, and it was explained to me that the doctor accepts children's cases after asking about them. When I arrived at the clinic, Dr. Mazen apologized to me, saying that he could not accept my son because he does not accept children's cases, which led to my extreme dissatisfaction and my leaving.",null,"Patient",{"$nulls":15},272,20041294,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-27T13:27:00","تهاني عبدالله القرني","48 Hours",null,null,98,1497820,"مراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2022-09-25T20:51:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,21,96,30184466,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-09-11T00:02:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-10","17:15:00","تهاني عبدالله القرني","2022-09-11","12:02:00","2022-09-14","19:57:00","تهاني عبدالله القرني","2022-09-14","19:57:00","تهاني عبدالله القرني",3.32986111111677,"2022-09-15","18:04:00","تهاني عبدالله القرني",0.921527777776646,"2022-09-17","15:30:00","تهاني عبدالله القرني",1.8930555555562023,{"$nulls":4},-44818.83125,{"$nulls":3},-44818.83125,"2022-09-26","17:38:00",11.903472222220444,"2022-09-26","17:38:00","تهاني عبدالله القرني",11.903472222220444,null,"DR.MAHA ALBELALI ","Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis"," تم حضوري  للطوارئ بتاريخ 10-09-2022  بسبب ارتفاع درجة حرارة ابنتي التي تبلغ من العمر ٩ أشهر . استقبلتني الدكتورة و ذكرت بعد التشخيص ان الطفلة تعاني من التهاب اذن و حلق و انه يجب علينا عمل اشعة للبطن و تحليل دم. عندما سالت عن ضرورة اشعة البطن و تحليل الدم ذكرت ان الاشعة من اجل التاكد من عدم وجود التهاب في البطن علما بان الطفلة لا تعاني من اي ضرر في منطقة البطن  وعمل التحليل للتاكد من وجود عدوى بكتيرية و في حال وجود عدوى بكتيرية ستصرف لنا المضاد. تم التوجهه الى قسم الاشعة ولم يتم عمل الا صورة واحدة  لانزعاج الطفله وبعد  ذلك ذهبت للطوارئ مرة اخرى من اجل تحليل الدم ولم يتم السحب لعدم وجود دم في المنطقة المراد السحب منها وتم رفضي لسحب الدم في اليد الاخرى ، تم صرف المضاد من قبل الطبيبة وذكرت لها ماقالته مسبقا بأنه رفضت صرف المضاد الا بعمل التحليل فتم الرد علي بان المضاد السابق كان سيعطى في الوريد  وتسائلي في كيفية اعطاء طفلة بعمر 9 اشهر مضاد في الوريد ؟ وحينما ذكرت موضوع الاشعة ذكرت  بوجود  قليل من الغازات مع العلم بانه لم يتم عمل الاشعة كاملة ، مما ادى ذلك  الى استيائي لعدم التشخيص من الطبيبة بشكل دقيق وصرف مضاد لابنتي وعدم اعادة مبلغ الاشعة لي حيث لم يتم عملها بشكل كامل . ","I went to the emergency room on September 10, 2022, because my 9-month-old daughter had a high fever. The doctor saw me and, after examining her, said that the child had an ear and throat infection and that we needed to do an abdominal X-ray and blood tests. When I asked about the necessity of the abdominal X-ray and blood tests, she said that the X-ray was to ensure there was no inflammation in the abdomen, even though the child had no visible abdominal pain, and that the blood tests were to check for a bacterial infection. If a bacterial infection was found, she said she would prescribe antibiotics. We went to the radiology department, but only one X-ray was taken because the child was uncomfortable. After that, I went back to the emergency room for the blood test, but they couldn't draw blood because there was no blood in the area where it was to be drawn, and they refused to draw blood from my other arm. The doctor prescribed antibiotics, and I reminded her that she had previously refused to prescribe them without a blood test. She replied that the previous antibiotic was to be given intravenously. I wondered how a 9-month-old baby could be given intravenous antibiotics? When I mentioned the issue of the X-ray, she mentioned the presence of a few gases, knowing that the X-ray was not done completely. This led to my dissatisfaction with the doctor’s lack of accurate diagnosis, her prescription of an antibiotic for my daughter, and her failure to refund me the cost of the X-ray since it was not done completely.",null,"Patient",{"$nulls":4},"CCHI",7,{"$f":"BK23/75","v":{"v":0.09333333333333334,"d":"9.33%"}},{"$nulls":8},272,20041294,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-27T14:17:00","تهاني عبدالله القرني","More than 72 Hours",null,null,266,30026284,"مراجع","العيادات الخارجية","الطبي","عيادات الغدد الصماء","2022-09-26T12:56:00","امال القحطاني","More than 72 Hours"]
[null,22,99,20084261,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-11T11:28:00","امال القحطاني","48 Hours","2022-09-11","11:28:00","امال القحطاني","2022-09-11","11:28:00",{"$nulls":3},"2022-09-12","11:47:00","امال القحطاني",1.0131944444437977,{"$nulls":3},-44816.49097222222,{"$nulls":3},0,{"$nulls":4},-44816.49097222222,{"$nulls":3},-44816.49097222222,"2022-09-13","14:27:00",1.1111111111094942,"2022-09-13","14:27:00","امال القحطاني",1.1111111111094942,null,"DR. SAHAR ABDULFATTAH","Relationship complaints ","6. Humanness / Caring","6.2.Assault and Harassment","6.2.1.Inappropriate/aggressive behavior","تم اعطاء مجموعة من العناصر من قبل الدكتور ورقة طقم فيها بعد عمل الولاده للولاده الطبيعه وعدم وجود عناصر له سوف يتم عمل الولاده القيصرية ليلتمس الانتظار والتفكير لتوقيع التوقيع تم رفع الصوت من قبل الدكتورة على أدوية واجبارها على في الحال والتوقيع لا يوجد وقت للتفكير واسلوب دواءه غير مناسب مع أدوية .","A set of items was given by the doctor, and a paper was given stating that after the delivery, if there were no items for him, a cesarean section would be performed. He was asked to wait and think before signing. The doctor raised her voice regarding the medications and forced him to sign immediately. There was no time to think, and his method of treatment was not suitable with the medications.",null,"Patient",{"$nulls":15},278,30056449,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-09-27T20:43:00","امال القحطاني","48 Hours",null,null,238,20271448,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2022-09-26T19:30:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,23,102,20193712,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-12T11:30:00","امال القحطاني","24 Hours","2022-09-12","11:30:00","امال القحطاني","2022-09-12","11:30:00",{"$nulls":3},"2022-09-12","11:44:00","امال القحطاني",0.00972222222480923,{"$nulls":3},-44816.48888888889,{"$nulls":3},0,{"$nulls":4},-44816.48888888889,{"$nulls":3},-44816.48888888889,"2022-09-13","11:11:00",0.9770833333313931,"2022-09-13","11:11:00","امال القحطاني",0.9770833333313931,null,"DR. SAHAR ABDULFATTAH","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تم معاملة زوجتي بطريقة غير مهنيه وتم رفع الصوت عليها من قبل الدكتورة سحر وتم الاتفاق على الولادة الطبيعيه وبعد اعطاء ابرة الظهر ومن غير سابق انذار تم تحويل زوجتي الى الولادة القيصرية ولم يتم توضيح اسباب اتخاذ هذا الاجراء من قبل الدكتورة . ","It was found in a way that was incompatible with it, and the voice was raised on it by Dr. Sahar, and it was agreed to have a natural birth. After giving the epidural, and without prior warning, the breastfeeding was changed to a cesarean section, and this procedure was not invented by the doctor.",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},278,30056449,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2022-09-27T20:43:00","امال القحطاني","48 Hours",null,null,262,1777681,"مراجع","العيادات الخارجية","الطبي","عيادات الصدرية (أطفال)","2022-09-27T10:39:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,24,104,30219229,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-09-12T15:07:00","تهاني عبدالله القرني","24 Hours","2022-09-12","15:07:00","تهاني عبدالله القرني","2022-09-12","15:07:00",{"$nulls":3},"2022-09-12","15:15:00","تهاني عبدالله القرني",0.005555555551836733,{"$nulls":3},-44816.635416666664,{"$nulls":3},0,{"$nulls":4},-44816.635416666664,{"$nulls":3},-44816.635416666664,"2022-09-12","15:22:00",0.004861111112404615,"2022-09-12","15:22:00","تهاني عبدالله القرني",0.004861111112404615,90247,"Dr. FAHAD ALDOSARY","Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","تم الحضور بتاريخ 2022-08-30 الى عيادة الدكتور فهد الدوسري كموعد انتظار وتم سؤال المريض سؤالين وتم اخراجه و\nالجلوس مع ذوي المريض مدة خمس دقائق تقريبا وافاد الدكتور بان احتمال ان يكون لدى المريض توحد او تخلف . وقال\nالدكتور بأن ليس لدينا حجز وأنما دخلنا من ضمن قائمة الانتظار والوقت غير كافي للتشخيص وتم صرف دواء Risperdal\nقبل معرفة نتيجة تخطيط الاعصاب التي طلبها مما ادى الى استيائي لعدم اعطائنا الوقت الكافي علما بانه تم الموافقة على\nاستقبالنا كانتظار منذ البداية ولم يكن تعامل الطبيب لائق .","On August 30, 2022, I went to Dr. Fahd Al-Dossari's clinic for a waiting appointment. The patient was asked two questions and then asked to leave. I sat with the patient's family for about five minutes. The doctor stated that the patient might have autism or a developmental delay. He said we didn't have an appointment but were on the waiting list, and that there wasn't enough time for a diagnosis. He prescribed Risperdal before the results of the nerve conduction study he had ordered were available, which upset me because we weren't given enough time, even though we had agreed to be seen on the waiting list from the beginning. The doctor's behavior was inappropriate.",null,"Patient",{"$nulls":4},{"$f":"BM20","v":5},{"$f":"BN20","v":1},{"$f":"BO20","v":0},{"$f":"BP20","v":1},{"$nulls":7},285,1182431,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية - السويدي","2022-09-28T19:41:00","تهاني عبدالله القرني","24 Hours",null,null,259,30100164,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-09-27T10:41:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,25,106,30198870,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2022-09-12T19:10:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-12","18:54:00","تهاني عبدالله القرني","2022-09-12","19:10:00","2022-09-13","18:10:00","تهاني عبدالله القرني","2022-09-13","18:10:00","تهاني عبدالله القرني",0.9583333333357587,{"$nulls":3},-44817.756944444445,{"$nulls":3},0,{"$nulls":4},-44817.756944444445,{"$nulls":3},-44817.756944444445,"2022-09-20","18:06:00",6.997222222220444,"2022-09-20","18:06:00","تهاني عبدالله القرني",6.997222222220444,11043,"DR. MOHAMMED SAMEER AL RAHHAL","Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.13.Surgical complications","تم عمل اجراء عملية كوي خشم بتاريخ 18-5-2022م لدى الطبيب محمد الرحال  وواجهت مشكله ثقب في الغضروف بعد اجراء العملية مع العلم  بأنه تم عمل اشعة قبل العملية بعدم وجود الثقب . ","A nose cauterization procedure was performed on 18-5-2022 by Dr. Muhammad Al-Rahal, and I encountered a problem of a cartilage perforation after the procedure, knowing that an X-ray was performed before the procedure showing that there was no perforation.",null,"Patient",{"$nulls":4},{"$f":"BJ26/BK23","v":{"v":0.7142857142857143,"d":"71.43%"}},{"$f":"BK26/BK23","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"BL26/BK23","v":{"v":0,"d":"0.00%"}},{"$f":"BM26/BK23","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$nulls":18},91,30041845,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-09-27T15:39:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,26,105,30110297,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2022-09-12T19:30:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-12","18:53:00","تهاني عبدالله القرني","2022-09-12","19:30:00","2022-09-13","17:48:00","تهاني عبدالله القرني","2022-09-13","17:49:00","تهاني عبدالله القرني",0.929861111108039,{"$nulls":3},-44817.74236111111,{"$nulls":3},0,{"$nulls":4},-44817.74236111111,{"$nulls":3},-44817.74236111111,"2022-09-15","18:00:00",2.007638888891961,"2022-09-15","18:00:00","تهاني عبدالله القرني",2.007638888891961,11043,"DR. MOHAMMED SAMEER AL RAHHAL","Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","تم حضوري بموعد انتظار  بتاريخ 12-09-2022 م لدى الطبيب محمد سمير و حينما سالته عن عدد الحالات المتبقية قبلي تم الرد علي بانه 42 حالة و اكثر و بطريقة غير لائقة و ذلك بعد انتظار قرابة الساعة كما ان الممرضة حينما سالتها نفس السؤال قبل الدكتور اجابتني بانها لا تعلم . \n","I had an appointment on 12-09-2022 with Dr. Muhammad Samir, and when I asked him about the number of cases remaining before me, he replied that there were 42 cases or more, in an inappropriate manner, after waiting for about an hour. Also, when I asked the nurse the same question before the doctor, she replied that she did not know.",null,"Patient",{"$nulls":26},267,1755324,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-28T09:45:00","امال القحطاني","More than 72 Hours"]
[null,27,108,30161165,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-09-13T16:04:00","امال القحطاني","More than 72 Hours","2022-09-13","16:04:00","امال القحطاني","2022-09-13","16:04:00","2022-09-14","09:42:00","امال القحطاني","2022-09-14","09:42:00","امال القحطاني",0.734722222223354,"2022-09-15","11:54:00","امال القحطاني",1.0916666666671517,"2022-09-17","11:35:00","امال القحطاني",1.9868055555562023,{"$nulls":4},-44818.40416666667,{"$nulls":3},-44818.40416666667,"2022-09-18","09:47:00",4.0034722222189885,"2022-09-18","09:47:00","امال القحطاني",4.0034722222189885,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","تم الدخول لقسم الطوارئ وهناك تاخير في الاجراءات وعند الدخول تم طلب كرسي مع الحواجز للطفل ولم يتم توفيره وعند حضور الدكتور لم يتم التوضيح من قبله عن حالة الطفل تم اخبارنا بتحويله للعمليات فقط ","We were taken to the emergency room, but there was a delay in the procedures. Upon arrival, a chair with barriers was requested for the child, but it was not provided. When the doctor arrived, he did not explain the child's condition; we were simply told that he was being transferred to surgery.",null,"Patient",{"$nulls":4},"In-Patient",1,{"$f":"BK29/BK32","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$nulls":30},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,28,109,920363,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الأمن","2022-09-13T16:46:00","تهاني عبدالله القرني","24 Hours","2022-09-13","16:46:00","تهاني عبدالله القرني","2022-09-13","16:46:00",{"$nulls":3},"2022-09-13","20:16:00","تهاني عبدالله القرني",0.14583333333575865,{"$nulls":3},-44817.84444444445,{"$nulls":3},0,{"$nulls":4},-44817.84444444445,{"$nulls":3},-44817.84444444445,"2022-09-14","18:54:00",0.9430555555518367,"2022-09-14","18:54:00","تهاني عبدالله القرني",0.9430555555518367,null,null,"Management complaints","3. Institutional issues","3.6.Resources","3.6.1.Medical supply shortage","والدتي تعاني من الفشل الكلوي ويتم حظورها بشكل مستمر لعمل غسيل الكلى وتم استيائنا بعدم وجود كراسي متحركه جيده حيث تم ابلاغي للاداره عدة مرات ولكن دون جدوى ولا زلنا نعاني من نفس الاشكالية حتى الان ، الكراسي المتحركة غير صالحة للاستخدام . ","My mother suffers from kidney failure and is constantly attending dialysis. We are upset that there are no good wheelchairs available. I have informed the administration several times, but to no avail. We are still suffering from the same problem. The wheelchairs are unusable.",null,"Patient",{"$nulls":4},"Out-Patient",6,{"$f":"BK30/BK32","v":{"v":0.8571428571428571,"d":"85.71%"}},{"$nulls":30},"امال القحطاني ",7,{"$f":"CR30/CR32","v":{"v":0.3888888888888889,"d":"38.89%"}},1,2,1,3,{"$f":"SUM(CT30:CW30)","v":7}]
[null,29,112,30220882,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2022-09-14T12:45:00","امال القحطاني","24 Hours","2022-09-14","12:45:00","امال القحطاني","2022-09-14","12:45:00",{"$nulls":3},"2022-09-15","11:33:00","امال القحطاني",0.9499999999970896,{"$nulls":3},-44819.48125,{"$nulls":3},0,{"$nulls":4},-44819.48125,{"$nulls":3},-44819.48125,"2022-09-15","11:49:00",0.011111111110949423,"2022-09-15","11:49:00","امال القحطاني",0.011111111110949423,null,null,"Relationship complaints ","6. Humanness / Caring","6.1.Emotional Support","6.1.2.Neglect","المريضه تعاني من جروج في المنطقة السفليه لعدم التغير السريع من قبل طاقم التمريض يتم تركها لساعات طويله لتغير والاهتمام بنظافة المريضه ، تم اختيار قائمة الطعام ايضا من قبل المريضه حيث ان المريضة لاتاكل (الدجاج، سمك والبيض) ويتم احضار نفس الوجبات باستمرار لا يوجد رعاية كافية للمريضه .  ","The patient suffers from wounds in the lower region due to the lack of quick changing by the nursing staff. She is left for long hours to be changed and to attend to the patient's hygiene. The food menu was also chosen by the patient, as the patient does not eat (chicken, fish and eggs), and the same meals are brought continuously. There is no adequate care for the patient.",null,"Patient",{"$nulls":4},"ER",0,{"$f":"BK31/BK32","v":{"v":0,"d":"0.00%"}},{"$nulls":8},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":14},"تهاني عبدالله القرني",11,{"$f":"CR31/CR32","v":{"v":0.6111111111111112,"d":"61.11%"}},0,1,1,9,{"$f":"SUM(CT31:CW31)","v":11}]
[null,30,113,30220889,"وزارة الصحة","التنويم","التمريض","تمريض الحضانة","2022-09-14T17:06:00","تهاني عبدالله القرني","24 Hours","2022-09-14","17:06:00","تهاني عبدالله القرني","2022-09-14","17:06:00",{"$nulls":3},"2022-09-14","17:48:00","تهاني عبدالله القرني",0.02916666666715173,{"$nulls":3},-44818.74166666667,{"$nulls":3},0,{"$nulls":4},-44818.74166666667,{"$nulls":3},-44818.74166666667,"2022-09-14","20:38:00",0.11805555555474712,"2022-09-14","20:38:00","تهاني عبدالله القرني",0.11805555555474712,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","بتاريخ 9-9-2022م لم يتم اعطائي طفلتي من قبل الحضانه لعدم دفعي للمبلغ المستحق حيث تم طلب طفلتي  من الاخصائية للخروج فأخبرتني بدفع المبلغ وانهاء كافة الاجراءات والخروج .\n","On September 9, 2022, the nursery refused to release my baby because I hadn't paid the outstanding fees. The caregiver asked me to pay the fees and complete all the necessary procedures before releasing my baby.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK29+BK30+BK31","v":7},{"$f":"SUM(BL29:BL31)","v":{"v":1,"d":"100%"}},{"$nulls":8},"امال القحطاني ",11,{"$f":"BV32/BV34","v":{"v":0.4583333333333333,"d":"45.83%"}},7,2,null,2,{"$f":"BV32","v":11},{"$nulls":14},"Total",{"$f":"SUBTOTAL(9,CR30:CR31)","v":18},{"$f":"CS30+CS31","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CT30:CT31)","v":1},{"$f":"SUBTOTAL(9,CU30:CU31)","v":3},{"$f":"SUBTOTAL(9,CV30:CV31)","v":2},{"$f":"SUBTOTAL(9,CW30:CW31)","v":12},{"$f":"SUM(CT32:CW32)","v":18}]
[4,31,218,30169821,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2022-09-18T18:30:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-14","20:06:00","تهاني عبدالله القرني","2022-09-18","18:30:00","2022-09-15","19:43:00","تهاني عبدالله القرني","2022-09-15","19:48:00","تهاني عبدالله القرني",-2.945833333338669,"2022-09-20","18:09:00","تهاني عبدالله القرني",4.931250000001455,{"$nulls":3},-44824.75625,{"$nulls":4},-44819.825,{"$nulls":3},-44819.825,"2022-09-24","10:48:00",8.625,"2022-09-24","10:48:00","تهاني عبدالله القرني",8.625,null,"DR. MAJED ALTHUBAITI ","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","بتاريخ 14-09-2022م لدينا موعد الساعه السابعة والنصف لدى الطبيب ماجد  وقبل الموعد بساعتين تم الاتصال بنا واخبارنا بان الموعد سوف يلغى وعليكم الحضور من الساعة ٥ الى الساعة 6:30  حسب توجيه الدكتور  تم الحضور قبل الساعه\nالسادسة والنصف ولم يتم دخولنا على الدكتور وبعد مضي ساعه ونصف من الانتظار ذهبت الى الاستقبال واخبرني بان الدكتور يرفض دخولنا له ثم ذهبت الى العياده ومحاوله الفهم من الممرضه هل هناك امكانيه\nبالدخول فقامت بسؤالي عن وقت الموعد فقلت الموعد كان في 7:30  فما كان منها الا محاوله اغلاق الباب في وجهي واشارتها لي بوضع اصابعها على فمها بان لا اتكلم.\n<br><div style=\"direction:rtl;\">\nOn 14-09-2022 I went to the Dr.Majed althobaiti clinic to ask the nurse about the appointment she asked me “what time is your appointment ‘’ when I start to told her about the appointment she tried to close the door on my face and trying to silence me.  \n\n</div>","On September 14, 2022, we had an appointment at 7:30 with Dr. Majid. Two hours before the appointment, we received a call informing us that it was canceled and that we should arrive between 5:00 and 6:30, as instructed by the doctor. We arrived before 6:30, but we were not allowed to see the doctor. After waiting for an hour and a half, I went to reception, where I was told that the doctor refused to let us in. I then went to the clinic and tried to ask the nurse if we could be seen. She asked me what time the appointment was, and I said it was at 7:30. She then tried to close the door in my face and gestured to me by putting her fingers over her mouth to stop me from speaking.\n\n<br><div style=\"direction:rtl;\">\nOn 14-09-2022 I went to the Dr.Majed althobaiti clinic to ask the nurse about the appointment she asked me “what time is your appointment ‘’ when I started to tell her about the appointment she tried to close the door on my face and trying to silence me.\n\n</div>",null,"Patient",{"$nulls":4},"Medical",2,{"$f":"BK33/BK35","v":{"v":0.2857142857142857,"d":"28.57%"}},{"$nulls":8},"تهاني عبدالله القرني",13,{"$f":"BV33/BV34","v":{"v":0.5416666666666666,"d":"54.17%"}},7,1,null,5,{"$f":"BV33","v":13}]
[null,32,231,30208810,"ذوي المراجع","التنويم","الطبي","وحدة العناية المتوسطة","2022-09-18T21:56:00","امال القحطاني","24 Hours","2022-09-18","15:23:00","امال القحطاني","2022-09-18","21:56:00","2022-09-19","14:15:00","امال القحطاني","2022-09-19","14:16:00","امال القحطاني",0.6805555555547471,{"$nulls":3},-44823.59444444445,{"$nulls":3},0,{"$nulls":4},-44823.59444444445,{"$nulls":3},-44823.59444444445,"2022-09-20","12:46:00",0.9375,"2022-09-20","12:46:00","امال القحطاني",0.9375,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","عند سحب البلغم من الحق يتم تجريح المريض داخلياً مما يؤدي إلى خروج الدم والذي يتسبب في الام المريض . برودة الغرفه وعدم تغطيه المريض بشكل كاف . عدم دهن المريض بالكريمات حيث أن بشرة المريض جداً جافه . عدم قياس حرارة المريض كل ساعه حيث أنه بالعنايه المركزة ويحتاج إلى قياس الحرارة كل ساعه حسب إجراءات العنايه المركزه . ","When phlegm is suctioned from the throat, the patient is internally injured, leading to bleeding and pain. The room is cold, and the patient is not adequately covered. The patient's skin is very dry, and no creams are being applied. The patient's temperature is not being taken hourly, as he is in the intensive care unit and requires hourly temperature monitoring according to ICU protocols.",null,"Patient",{"$nulls":4},"Admin",5,{"$f":"BK34/BK35","v":{"v":0.7142857142857143,"d":"71.43%"}},{"$nulls":8},"Total",{"$f":"SUBTOTAL(9,BV32:BV33)","v":24},{"$f":"SUBTOTAL(9,BW32:BW33)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BX32:BX33)","v":14},{"$f":"SUM(BY32:BY33)","v":3},{"$f":"SUM(BZ32:BZ33)","v":0},{"$f":"SUM(CA32:CA33)","v":7},{"$f":"SUBTOTAL(9,CB32:CB33)","v":24}]
[null,33,110,30134376,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-09-19T17:29:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-13","16:53:00","تهاني عبدالله القرني","2022-09-13","17:29:00",{"$nulls":3},"2022-09-13","20:16:00","تهاني عبدالله القرني",0.11597222222189885,"2022-09-14","18:17:00","تهاني عبدالله القرني",{"$f":"(Y35+X35)-(U35+T35)","v":0.9173611111109494},"2022-09-17","15:28:00","تهاني عبدالله القرني",{"$f":"(AC35+AB35)-(Y35+X35)","v":2.882638888884685},{"$nulls":4},{"$f":"(AG35+AF35)-(U35+T35)","v":-44817.84444444445},{"$nulls":3},{"$f":"(AL35+AK35)-(U35+T35)","v":-44817.84444444445},"2022-09-18","20:55:00",{"$f":"(AP35+AO35)-(U35+T35)","v":5.0270833333343035},"2022-09-18","20:55:00","تهاني عبدالله القرني",{"$f":"(AS35+AR35)-(U35+T35)","v":5.0270833333343035},null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تم حضوري للطوارئ بتاريخ 8-9-2022م تم اخذ علاماتي الحيويه  وتم انتظاري في الغرفة من الساعه 2 الى الساعة 3 ولم يتم مباشرة حالتي ولم يتم توضيح حالتي الصحيه من قبل الطبيبة بشكل مفصل تم الاكتفاء باعطائي مغذي فقط . ","I was admitted to the emergency room on 8-9-2022. My vital signs were taken and I waited in the room from 2 o'clock to 3 o'clock. My case was not attended to and my health condition was not explained in detail by the doctor. I was only given an IV drip.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK33+BK34+BJ102","v":7},{"$f":"BL33+BL34+BK102","v":{"v":1,"d":"100%"}},{"$nulls":30},"Patient Relatives",18,{"$f":"CR35/75","v":{"v":0.24,"d":"24.00%"}}]
[null,34,101,30221334,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-19T18:46:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-11","19:25:00","تهاني عبدالله القرني","2022-09-19","18:46:00","2022-09-13","20:03:00","تهاني عبدالله القرني","2022-09-13","20:03:00","تهاني عبدالله القرني",-5.946527777778101,"2022-09-14","18:02:00","تهاني عبدالله القرني",0.9159722222175333,"2022-09-15","18:07:00","تهاني عبدالله القرني",1.0034722222262644,{"$nulls":4},-44817.83541666667,{"$nulls":3},-44817.83541666667,"2022-09-18","20:47:00",5.030555555553292,"2022-09-18","20:47:00","تهاني عبدالله القرني",5.030555555553292,null,"DR .ANELLA","Relationship complaints ","6. Humanness / Caring","6.2.Assault and Harassment","6.2.1.Inappropriate/aggressive behavior","في 10-09-2022 كنت مع الدكتورة أنيلا. لم تكن الدكتورة والممرضة لطيفتين معي، وعندما طلبت من الدكتورة أنيلا أن تطلب لي فحص الموجات فوق الصوتية، رفضت، وضحكت الممرضة وقالت للدكتورة: \"النساء السعوديات دائماً ما يفعلن ذلك\". كان أسلوبهما في الحديث معي غير لائق.","On 10-09-2022 I was with Dr.Anila. the Dr  and the nurse were not nice with me also when I asked the Dr. Anila  to request the U/S for me she didn’t approved for that and the nurse laughed and she said for the Dr “the Saudi women  always like that “ There way when they were talked with me was  inappropriate behavior. ",null,"Patient",{"$nulls":15},"MOH",{"$f":"BV34","v":24},{"$f":"BV36/75","v":{"v":0.32,"d":"32.00%"}},{"$nulls":8},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,35,219,30222239,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-09-19T18:47:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-14","20:54:00","تهاني عبدالله القرني","2022-09-19","18:47:00","2022-09-15","18:56:00","تهاني عبدالله القرني","2022-09-15","19:48:00","تهاني عبدالله القرني",-3.9576388888890506,{"$nulls":3},-44819.825,{"$nulls":3},0,{"$nulls":4},-44819.825,{"$nulls":3},-44819.825,"2022-09-19","17:48:00",3.9166666666715173,"2022-09-19","17:48:00","تهاني عبدالله القرني",3.9166666666715173,null,"DR. FAHAD ALRWAILI","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling"," لدي موعد الساعه  7:40 مساءً في عيادة العيون عند الدكتور فهد الرويلي تم الحضور للعيادة عند الساعه 7:20  ودفع رسوم الكشف وفتح الملف وبقيت في الانتظار حتى الساعه 9:50  دون اي اهتمام او ابلاغي بسبب التأخير\nسألت ممرضتين ولم يتم افادتي بمدة الانتظار .  ","I have an appointment at 7:40 PM at the eye clinic with Dr. Fahd Al-Ruwaili. I arrived at the clinic at 7:20 PM, paid the consultation fee and opened my file, and waited until 9:50 PM without any attention or explanation for the delay. I asked two nurses, but they didn't tell me how long I had to wait.",null,"Patient",{"$nulls":26},"امال القحطاني ",10,{"$f":"CG37/CG39","v":{"v":0.38461538461538464,"d":"38.46%"}},0,1,0,9,{"$f":"CG37","v":10},{"$nulls":3},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,36,235,30221582,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الصدرية (أطفال)","2022-09-19T19:26:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-18","21:02:00","تهاني عبدالله القرني","2022-09-19","19:26:00","2022-09-19","19:18:00","تهاني عبدالله القرني","2022-09-19","19:27:00","تهاني عبدالله القرني",6.944444467080757E-4,"2022-09-20","18:17:00","تهاني عبدالله القرني",0.9513888888905058,"2022-09-24","10:50:00","تهاني عبدالله القرني",3.6895833333328483,"2022-09-25","19:51:00","تهاني عبدالله القرني","No Response ",6.016666666662786,{"$nulls":3},-44823.81041666667,"2022-10-02","11:36:00",12.672916666662786,"2022-10-02","11:36:00","تهاني عبدالله القرني",12.672916666662786,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues"," لدى ابنتي موعد بتاريخ 18-9-2022م الى عيادة الطبيب عبدالله الشمراني و موعد اخر بنفس اليوم مع طبيب اخر  ولكن حدث تاخير في الموعد الاول مما ادى الى عدم حضوري لعيادة الطبيب عبدالله عند مناداتنا وبعد الانتهاء من الموعد الاول تم حضورنا الى العيادة ولكن لم يتم استقبالنا من قبل الطبيب وتم التعامل معنا من قبل الطبيب  بأسلوب غير لائق حيث تم طلب خروجي من العياده . ","My daughter has an appointment on 9/18/2022 at Dr. Abdullah Al-Shamrani’s clinic and another appointment on the same day with another doctor, but there was a delay in the first appointment, which led to me not attending Dr. Abdullah’s clinic when we were called. After the first appointment ended, we went to the clinic, but we were not received by the doctor, and the doctor treated us in an inappropriate manner, as he asked me to leave the clinic.",null,"Patient",{"$nulls":15},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"تهاني عبدالله القرني",16,{"$f":"CG38/CG39","v":{"v":0.6153846153846154,"d":"61.54%"}},0,0,0,16,{"$f":"CG38","v":16},{"$nulls":3},{"$f":"CT32","v":1},{"$f":"CU32","v":3},{"$f":"CV32","v":2},{"$f":"CW32","v":12}]
[null,37,242,1577775,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-09-20T15:53:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-20","15:44:00","تهاني عبدالله القرني","2022-09-20","15:53:00","2022-09-20","20:40:00","تهاني عبدالله القرني","2022-09-20","20:41:00","تهاني عبدالله القرني",0.19999999999708962,"2022-09-24","10:40:00","تهاني عبدالله القرني",3.5826388888890506,"2022-09-25","19:54:00","تهاني عبدالله القرني",1.3847222222248092,{"$nulls":4},-44824.861805555556,{"$nulls":3},-44824.861805555556,"2022-10-03","09:36:00",12.538194444445253,"2022-10-03","09:36:00","تهاني عبدالله القرني",12.538194444445253,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault and Harassment","6.2.1.Inappropriate/aggressive behavior","تم حضوري المستشفى20-9-2022  وتوجهت الى استقبال النساء والولادة لاخذ موعد انتظار مع الطبيبة عزة  و عند سوالي لموظفة الاستقبال باخذ موعد انتظار تم الرد علي باسلوب غير لائق جدا ولم يتم انزعاجي لعدم قبول الطبيبةلي كموعد انتظار ولكن تم انزعاجي من طريقة تعامل الموظفة لي . ","I came to the hospital on 20-9-2022 and went to the women’s and maternity reception to take a waiting appointment with Dr. Azza. When I asked the receptionist to take a waiting appointment, she responded to me in a very inappropriate manner. I was not upset that the doctor did not accept me as a waiting appointment, but I was upset by the way the receptionist treated me.",null,"Patient",{"$nulls":15},{"$f":"BX34","v":14},{"$f":"BY34","v":3},{"$f":"BZ34","v":0},{"$f":"CA34","v":7},{"$nulls":7},"Total",{"$f":"SUBTOTAL(9,CG37:CG38)","v":26},{"$f":"CH37+CH38","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CI37:CI38)","v":0},{"$f":"SUBTOTAL(9,CJ37:CJ38)","v":1},{"$f":"SUBTOTAL(9,CK37:CK38)","v":0},{"$f":"SUBTOTAL(9,CL37:CL38)","v":25},{"$f":"SUM(CI39:CL39)","v":26},{"$nulls":3},{"$f":"CQ38/CR35","v":{"v":0.05555555555555555,"d":"5.56%"}},{"$f":"CR38/CR35","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$f":"CS38/CR35","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"CT38/CR35","v":{"v":0.6666666666666666,"d":"66.67%"}}]
[null,38,239,30219053,"مراجع","العيادات الخارجية","الإداري","قسم علاقات المرضى","2022-09-20T17:11:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-19","21:39:00","تهاني عبدالله القرني","2022-09-20","17:11:00","2022-09-20","16:57:00","تهاني عبدالله القرني","2022-09-20","17:06:00","تهاني عبدالله القرني",-3.4722222189884633E-3,{"$nulls":3},-44824.7125,{"$nulls":3},0,{"$nulls":4},-44824.7125,{"$nulls":3},-44824.7125,"2022-09-28","14:36:00",7.895833333328483,"2022-09-28","14:36:00","تهاني عبدالله القرني",7.895833333328483,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.1.Patient file issues"," لا يعطي النظام (أون لاين) رقم فوري للشكوى، ما يحول بين المراجع وبين ضمان تقديمه للشكوى ووصولها\nللمسؤول.","The online system does not provide an immediate complaint number, which prevents the complainant from ensuring that their complaint is submitted and reaches the responsible party.",null,"Patient",{"$nulls":15},{"$f":"BU39/BV36","v":{"v":0.5833333333333334,"d":"58.33%"}},{"$f":"BV39/BV36","v":{"v":0.125,"d":"12.50%"}},{"$f":"BW39/BV36","v":{"v":0,"d":"0.00%"}},{"$f":"BX39/BV36","v":{"v":0.2916666666666667,"d":"29.17%"}}]
[null,39,234,30049243,"ذوي المراجع","التنويم","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2022-09-20T19:46:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-20","19:24:00","تهاني عبدالله القرني","2022-09-20","19:46:00",{"$nulls":3},"2022-09-20","19:50:00","تهاني عبدالله القرني",0.002777777779556345,"2022-09-21","20:10:00","تهاني عبدالله القرني",1.0138888888905058,"2022-09-24","10:37:00","تهاني عبدالله القرني",2.602083333331393,"2022-10-05","16:21:00","تهاني عبدالله القرني","No Response ",14.85486111111095,{"$nulls":3},-44824.82638888889,"2022-10-10","11:29:00",19.652083333334303,"2022-10-10","11:29:00","تهاني عبدالله القرني",19.652083333334303,8728,"Dr. ABED HOUMOUD AL LEHIBI","Management complaints","4. Accessibility","4.3.Delays","4.3.6.Treatment delay","تنم تنويم والدتي بتاريخ 2022-9-14 حيث انها تعاني من ارتفاع في انزيمات الكبد والصفراء ومقرر لها منظار لفتح القنوات.\nفي البداية تقرر المنظار يوم السبت ١٧/٩ الساعة ١٢ ظهرا وزارها طبيب التخدير يوم الجمعة مساء وطلب منها الصيام\nابتداء من الساعة ١٢ ليلا اي قبل ١٢ ساعة من المنظار وعند الساعة ١٠ صباحا نتفاجئ أن المنظار تم تأجيله بسبب طلب\nطبيب التخدير رأي استشاري القلب واستشاري الباطنية. تأجل المنظار الى يوم الاحد ١٨/٩ الساعة ٥ مساء وتم ابلاغنا\nبالصيام اعتبارا من الساعة ٥ صباحا . جاءت الساعة ٥ مساء لكن لم يكن هناك اي خبر عن المنظار وعند سؤالنا في قسم\nالتنويم أخبرونا أن المنظار سيكون الساعة السادسة ثم تأجل الى الساعة السابعة وبعد شكوانا على خدمات المرضى\nانزلوا الوالدة الى الدور الاول الساعة السابعة وربع ولم تدخل لاجراء المنظار الا الساعة الثامنة والنصف. بالاضافة الى\nخلال مدة اقامتنا من يوم الاربعاء مساء الى موعد اجراء المنظار لم ياتي أي استشاري الى المريض في الغرفة وكان الطبيب\nالمناوب في الجناح فقط هو من يتواصل معنا.","My mother was admitted on September 14, 2022, due to elevated liver enzymes and bilirubin levels. She was scheduled for an endoscopy to open her bile ducts.\n\nInitially, the endoscopy was scheduled for Saturday, September 17, at 12:00 PM. The anesthesiologist saw her on Friday evening and advised her to fast starting at midnight, 12 hours before the procedure. At 10:00 AM, we were surprised to learn that the endoscopy had been postponed because the anesthesiologist requested consultations from a cardiology consultant and an internist. The endoscopy was rescheduled for Sunday, September 18, at 5:00 PM, and we were again informed that she should fast starting at 5:00 AM. At 5:00 PM, there was still no word about the endoscopy. When we inquired at the inpatient department, we were told it would be at 6:00 PM, then it was postponed again to 7:00 PM. After complaining to the patient services department, my mother was taken to the first floor at 7:15 PM, but she wasn't admitted for the endoscopy until 8:30 PM. In addition, during our stay from Wednesday evening until the endoscopy appointment, no consultant came to the patient in the room, and only the on-call doctor in the ward communicated with us.",null,"Patient"]
[null,40,246,1365300,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-09-20T20:56:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-20","20:50:00","تهاني عبدالله القرني","2022-09-20","20:56:00",{"$nulls":3},"2022-09-20","21:04:00","تهاني عبدالله القرني",0.00555555555911269,"2022-09-21","20:15:00","تهاني عبدالله القرني",0.9659722222204437,"2022-09-27","15:44:00","تهاني عبدالله القرني",5.811805555553292,{"$nulls":4},-44824.87777777778,{"$nulls":3},-44824.87777777778,"2022-09-26","13:46:00",5.695833333331393,{"$nulls":3},-44824.87777777778,11866,"DR. MOHAMMED NADER ELSAYED ","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","لدي موعد بتاريخ 15-9-2022 الساعه 8:50 دقيقة مع الدكتور وحضرت الى قسم الاستقبال واجرت الموظفة الاجراءات\nالساعه 8:55 دقيقة وقالت لي ان الدكتور غادر ثم سالتها كيف غادر وانا لدي موعد الان، وعند تواصل الموظفة مع الطبيب\nرفض ادخالي ومعاينتي بالرغم من وجوده في العيادة وحضوري على الموعد بالوقت المحدد،","I have an appointment with the doctor on September 15, 2022, at 8:50 AM. I arrived at the reception desk, and the receptionist processed my paperwork.\n\nAt 8:55 AM, she told me the doctor had left. I asked her how he could have left when I still had an appointment. When the receptionist contacted the doctor, he refused to see me, even though he was in the clinic and I arrived on time for my appointment.",null,"Patient",{"$nulls":15},"In-Patient",4,{"$f":"BV42/BV45","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":8},"Patient",26,{"$f":"CG42/75","v":{"v":0.3466666666666667,"d":"34.67%"}},{"$nulls":8},"In-Patient",3,{"$f":"CR42/CR45","v":{"v":0.16666666666666666,"d":"16.67%"}}]
[null,41,82,1532085,"مراجع","العيادات الخارجية","الطبي","عيادات الصدرية","2022-09-21T12:42:00","امال القحطاني","More than 72 Hours","2022-09-07","11:26:00","امال القحطاني","2022-09-21","12:42:00","2022-09-12","11:54:00","امال القحطاني","2022-09-12","12:22:00","امال القحطاني",-9.013888888890506,"2022-09-18","16:40:00","امال القحطاني",6.179166666668607,{"$nulls":3},-44822.694444444445,{"$nulls":4},-44816.51527777778,{"$nulls":3},-44816.51527777778,"2022-09-20","14:37:00",8.09375,"2022-09-20","14:37:00","امال القحطاني",8.09375,null,"DR. AHMED JAMAL","Management complaints","4. Accessibility","4.3.Delays","4.3.3.Examination delay","مدة طويله في التشخيص من قبل الاطباء والمشكله لازلت اعاني منها ولم يتم حلها . ","The diagnosis by doctors took a long time, and the problem is still not solved.",null,"Patient",{"$nulls":15},"Out-Patient",15,{"$f":"BV43/BV45","v":{"v":0.625,"d":"62.50%"}},{"$nulls":19},"Out-Patient",13,{"$f":"CR43/CR45","v":{"v":0.7222222222222222,"d":"72.22%"}}]
[null,42,228,30186552,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-21T12:43:00","امال القحطاني","72 Hours","2022-09-18","12:25:00","امال القحطاني","2022-09-21","12:43:00","2022-09-19","13:34:00","امال القحطاني","2022-09-19","13:37:00","امال القحطاني",-1.9625000000014552,{"$nulls":3},-44823.56736111111,{"$nulls":3},0,{"$nulls":4},-44823.56736111111,{"$nulls":3},-44823.56736111111,"2022-09-22","11:55:00",2.929166666668607,"2022-09-22","11:55:00","امال القحطاني",2.929166666668607,8829,"Dr.FATAT ARIF NABHA ","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication","تم الولاده القيصريه من قبل الدكتورة فتاه وتم اخبارنا بحصول نزيف لابنتي بعد الولاده ولم يتم توضيح الاسباب من قبل الدكتورة للمريضه .  \n","The cesarean section was performed by Dr. Fatah, and we were informed that my daughter experienced bleeding after birth, but the reasons were not explained by the doctor to the patient.",null,"Patient",{"$nulls":15},"ER",5,{"$f":"BV44/BV45","v":{"v":0.20833333333333334,"d":"20.83%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"ER",2,{"$f":"CR44/CR45","v":{"v":0.1111111111111111,"d":"11.11%"}}]
[null,43,240,30029141,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2022-09-21T12:43:00","امال القحطاني","24 Hours","2022-09-20","10:00:00","امال القحطاني","2022-09-21","12:43:00",{"$nulls":3},"2022-09-20","10:34:00","امال القحطاني",-1.0895833333343035,{"$nulls":3},-44824.44027777778,{"$nulls":3},0,{"$nulls":4},-44824.44027777778,{"$nulls":3},-44824.44027777778,"2022-09-21","17:39:00",1.2951388888905058,"2022-09-21","17:39:00","امال القحطاني",1.2951388888905058,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.8.Medication shortages","تم اخذ وصفه من الدكتور لمدة ثلاث اشهر وعند الذهاب للصيدليه تم اعطائي وصفه لشهر واحد فقط ولم يكن لدي علم الا عند انتهاء الوصفه وزيارة صيدليه خارجيه تم اخباري من قبلهم ان الدواء مصروف لمدة ثلاث اشهر ولا يمكن اعطائي وصفه بعد شهر  حيث تم الرجوع للصيدليه لدى مستشفى الحمادي وتم اخباري بعدم توفر الدواء وحالتي تستلزم اخذ العلاج باقرب وقت .","I received a prescription from the doctor for three months, and when I went to the pharmacy, I was given a prescription for only one month. I was unaware of this until the prescription expired and I visited an external pharmacy. They informed me that the medication was dispensed for three months and that I could not be given a prescription after one month. I then went back to the pharmacy at Al-Hammadi Hospital and was told that the medication was unavailable and that my condition required me to take the medication as soon as possible.",null,"Patient",{"$nulls":15},"Total",{"$f":"BV42+BV43+BV44","v":24},{"$f":"SUM(BW42:BW44)","v":{"v":1,"d":"100%"}},{"$nulls":8},{"$f":"CI39","v":0},{"$f":"CJ39","v":1},{"$f":"CK39","v":0},{"$f":"CL39","v":25},{"$nulls":7},"Total",{"$f":"CR42+CR43+CR44","v":18},{"$f":"SUM(CS42:CS44)","v":{"v":1,"d":"100%"}}]
[null,44,241,30223147,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-09-21T12:43:00","امال القحطاني","24 Hours","2022-09-20","14:02:00","امال القحطاني","2022-09-21","12:43:00",{"$nulls":3},"2022-09-21","14:08:00","امال القحطاني",0.05902777777373558,{"$nulls":3},-44825.58888888889,{"$nulls":3},0,{"$nulls":4},-44825.58888888889,{"$nulls":3},-44825.58888888889,"2022-09-21","12:29:00",-0.06874999999854481,"2022-09-21","12:29:00","امال القحطاني",-0.06874999999854481,null,null,"Relationship complaints ","5. Communication","5.2.Incorrect  Information","5.2.2.Communication of wrong information","رفض استقبال المؤمن له بسبب التأمين غير الفعال علما ان التأمين ظاهر في موقع الضمان ","The insured was refused admission due to ineffective insurance, even though the insurance is visible on the social security website.",null,"Patient",{"$nulls":15},"Medical",17,{"$f":"BV46/BV49","v":{"v":0.7083333333333334,"d":"70.83%"}},{"$nulls":8},{"$f":"CF45/CG42","v":{"v":0,"d":"0.00%"}},{"$f":"CG45/CG42","v":{"v":0.038461538461538464,"d":"3.85%"}},{"$f":"CH45/CG42","v":{"v":0,"d":"0.00%"}},{"$f":"CI45/CG42","v":{"v":0.9615384615384616,"d":"96.15%"}},{"$nulls":7},"Medical",15,{"$f":"CR46/CR49","v":{"v":0.8333333333333334,"d":"83.33%"}}]
[null,45,28,1735943,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-09-21T12:44:00","امال القحطاني","More than 72 Hours","2022-09-21","12:44:00","امال القحطاني","2022-09-21","12:44:00","2022-09-01","19:14:00","امال القحطاني","2022-09-01","19:17:00","امال القحطاني",-19.727083333331393,"2022-09-07","15:32:00","تهاني عبدالله القرني",5.84375,"2022-09-08","19:44:00","امال القحطاني",1.1750000000029104,"2022-09-20","12:50:00","امال القحطاني","No Response ",18.73124999999709,"2022-10-10","11:34:00","تهاني عبدالله القرني",38.6784722222219,null,null,-44805.80347222222,{"$nulls":3},-44805.80347222222,null,"DR. RAZETHA MOHAMMED","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.3.Rough treatment","تم معاملة زوجتي بطريقة قاسيه من قبل الدكتورة وتم التعامل مع زوجتي بطريقة غير مهنيه عند طلب باعطاء مسكن حيث تم رفع الصوت على زوجتي  ولم يكن هناك تعاون معها اثناء وقت الولاده . ","My wife was treated harshly by the doctor, and she was treated unprofessionally when she asked for pain medication. The doctor raised her voice and there was no cooperation with her during childbirth.",null,"Patient",{"$nulls":15},"Admin",5,{"$f":"BV47/BV49","v":{"v":0.20833333333333334,"d":"20.83%"}},{"$nulls":19},"Admin",1,{"$f":"CR47/CR49","v":{"v":0.05555555555555555,"d":"5.56%"}}]
[null,46,35,30028641,"مراجع","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-09-21T12:44:00","امال القحطاني","More than 72 Hours","2022-08-31","19:58:00","امال القحطاني","2022-09-21","12:44:00","2022-08-31","19:51:00","امال القحطاني","2022-08-31","19:58:00","امال القحطاني",-20.69861111111095,"2022-09-03","20:20:00","تهاني عبدالله القرني",3.015277777776646,"2022-09-05","12:43:00","امال القحطاني",1.6826388888948713,"2022-10-02","17:51:00","امال القحطاني","No Response ",31.911805555559113,"2022-10-10","11:32:00","تهاني عبدالله القرني",39.648611111115315,null,null,-44804.83194444444,{"$nulls":3},-44804.83194444444,null,null,"Relationship complaints ","6. Humanness / Caring","6.3.Confidentiality","6.3.1.Breach of confidentiality"," تم التهاون واعطاء احد ابناء المريض تقارير لا يحق اعطائها الا لمن له الصلاحيه كالمريض نفسه او زوجته ولم يتم الرجوع للطبيب المعالج حيث انه على علم بحالة المريض , علما ان الابن لم يظهر سواء صورة من كرت العائله وتم اعطائه تقارير كامله تخص حالة المريض وذلك فيه انتهاك لخصوصية المريض ولم يتم الرجوع للطبيب المعالج حيث انه على علم بحالة المريض . ","The patient’s son was given reports that should only be given to those with the authority, such as the patient himself or his wife, and the treating physician was not consulted, even though he was aware of the patient’s condition. Note that the son only showed a copy of the family card, and he was given complete reports concerning the patient’s condition, which is a violation of the patient’s privacy, and the treating physician was not consulted, even though he was aware of the patient’s condition.",null,"Patient",{"$nulls":15},"Nursing",2,{"$f":"BV48/BV49","v":{"v":0.08333333333333333,"d":"8.33%"}},{"$nulls":8},"In-Patient",2,{"$f":"CG48/CG51","v":{"v":0.07692307692307693,"d":"7.69%"}},{"$nulls":8},"Nursing ",2,{"$f":"CR48/CR49","v":{"v":0.1111111111111111,"d":"11.11%"}}]
[null,47,250,30081570,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-09-22T16:46:00","امال القحطاني","More than 72 Hours","2022-09-22","11:04:00","امال القحطاني","2022-09-22","16:46:00","2022-09-25","10:01:00","امال القحطاني","2022-09-25","10:02:00","امال القحطاني",2.719444444446708,"2022-09-26","13:06:00","امال القحطاني",1.1277777777722804,{"$nulls":3},-44830.54583333333,{"$nulls":4},-44829.41805555556,{"$nulls":3},-44829.41805555556,"2022-09-28","12:04:00",3.084722222221899,"2022-09-28","12:04:00","امال القحطاني",3.084722222221899,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication","اثناء مراجعه المختبر لعمل فحص تم سوال الفاحص والمشرفه عن المده التي يحتاجها الفحص ليتم ظهور النتيجه ويتم اجابتي من قبلهم تابع تطبيق الحمادي وتم اعادة السوال لضرورة معرفة الوقت لحضوري من مكان بعيد ويتم اخباري بطريقة غير مهنية خلال اليوم سوف تظهر النتيجه وعدم تحديد الساعات حيث قمت بالذهاب الي المدير المناوب وبعد مراجعه الملف الخاص تبين ان التحليل يحتاج ساعه ونص كحد اقصى ليتم صدور وفعلا صدرت خلال ساعه وانا كمراجع لدي الحق بان اعرف جميع المعلومات التي تخص مراجعتي .","During my visit to the lab for a test, I asked the examiner and the supervisor about the time it takes for the test results to appear. They told me to follow the Al-Hammadi application. I repeated the question because I needed to know the time since I was coming from a distant location. I was told unprofessionally that the result would appear during the day, without specifying the hours. I went to the on-duty manager, and after reviewing my file, it became clear that the analysis needed a maximum of one and a half hours to be issued. Indeed, it was issued within an hour. As a patient, I have the right to know all the information related to my visit.",null,"Patient",{"$nulls":15},"Total",{"$f":"BV46+BV47+BV48","v":24},{"$f":"BW46+BW47++BW48","v":{"v":1,"d":"100%"}},{"$nulls":8},"Out-Patient",23,{"$f":"CG49/CG51","v":{"v":0.8846153846153846,"d":"88.46%"}},{"$nulls":8},"Total",{"$f":"CR46+CR47+CR48","v":18},{"$f":"CS46+CS47+CS48","v":{"v":1,"d":"100%"}}]
[null,48,253,1784666,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2022-09-22T22:07:00","امال القحطاني","More than 72 Hours","2022-09-22","12:42:00","امال القحطاني","2022-09-22","10:07:00","2022-09-25","15:03:00","امال القحطاني","2022-09-25","15:29:00","امال القحطاني",3.2236111111124046,"2022-09-26","13:07:00","امال القحطاني",0.9013888888875954,{"$nulls":3},-44830.54652777778,{"$nulls":4},-44829.64513888889,{"$nulls":3},-44829.64513888889,"2022-10-01","17:43:00",6.093055555553292,"2022-10-01","17:43:00","تهاني عبدالله القرني",6.093055555553292,2892,"DR. MAHMOUD ABUGANAYA","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication","تم الحضور الى المستشفى يوم الخميس ظهرا لدى اختي موعد عند دكتور محمود ابو جنابا ، عند وصولي الى العياده وجدت باب العياده مفتوح   ولديه شخص ولا اعرف اذا كان مريض او موظف ، تم فتح الكشفيه من قسم الاستقبال وتم الانتظار لمدة 10 ولم يخرج الشخص من عند الدكتور ولان حالة اختي لا تحتمل الانتظار اكثر ذهبت وطرقت الباب وتم الاعتذار على المقاطعه واخبرته لدى اختي موعد وهي مريضه قام الدكتور بفتح الجهاز وقال ( كل شي عندي بالسستم والشخص الي عندي مريض وليس مواطن اذا خلصت دخلتكم ) ودخلنا للدكتور وتم رفع الصوت علينا من قبله والتحدث معنا بطريقة غير مهنية وعند سواله ماهو الاجراء الذي قام فيه للمريض قال (انتي وش شفتيني اسوي ) كان يتعامل معنا بطريقة سيئة والمريض فقط يحتاج توضيح من الطبيب المعالج . ","I went to the hospital on Thursday afternoon because my sister had an appointment with Dr. Mahmoud Abu Janaba. When I arrived at the clinic, I found the clinic door open and there was someone there, and I don't know if he was a patient or an employee. The consultation was opened at the reception, and we waited for 10 minutes, but the person did not come out of the doctor's office. Because my sister's condition could not bear to wait any longer, I went and knocked on the door and apologized for interrupting and told him that my sister had an appointment and that she was a patient. The doctor opened the computer and said, \"Everything is in my system, and the person I have is a patient, not a citizen. When you are finished, you can come in.\" We went in to the doctor, and he raised his voice at us and spoke to us in an unprofessional manner. When we asked him what procedure he had performed for the patient, he said, \"What did you see me doing?\" He was treating us badly, and the patient only needs an explanation from the treating doctor.",null,"Patient",{"$nulls":26},"ER",1,{"$f":"CG50/CG51","v":{"v":0.038461538461538464,"d":"3.85%"}}]
[5,49,257,30209976,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2022-09-24T20:45:00","تهاني عبدالله القرني","24 Hours","2022-09-24","20:40:00","تهاني عبدالله القرني","2022-09-24","20:45:00",{"$nulls":3},"2022-09-24","20:44:00","تهاني عبدالله القرني",-6.944444467080757E-4,{"$nulls":3},-44828.86388888889,{"$nulls":3},0,{"$nulls":4},-44828.86388888889,{"$nulls":3},-44828.86388888889,"2022-09-24","20:53:00",6.2499999985448085E-3,"2022-09-24","20:53:00","تهاني عبدالله القرني",6.2499999985448085E-3,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","جئت لأخذ لقاح الحج، وكان عليّ دفع رسوم استشارة الطبيب.","I came to get the Hajj vaccination and I was obliged to pay a doctor's consultation fee.",null,"Patient",{"$nulls":26},"Total",{"$f":"CG48+CG49+CG50","v":26},{"$f":"SUM(CH48:CH50)","v":{"v":0.9999999999999999,"d":"100%"}}]
[null,50,248,30207939,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2022-09-25T09:44:00","امال القحطاني","More than 72 Hours","2022-09-21","12:39:00","امال القحطاني","2022-09-25","09:44:00","2022-09-25","09:32:00","امال القحطاني","2022-09-25","09:32:00","امال القحطاني",-8.333333331393078E-3,"2022-09-26","13:13:00","امال القحطاني",1.1534722222204437,"2022-09-28","12:06:00","امال القحطاني",1.953472222223354,"2022-10-02","17:47:00","امال القحطاني","No Response ",7.34375,{"$nulls":3},-44829.39722222222,null,null,-44829.39722222222,{"$nulls":3},-44829.39722222222,11087,"DR. MARWA ABDUALRHMAN HUSINEI","Relationship complaints ","6. Humanness / Caring","6.2.Assault and Harassment","6.2.1.Inappropriate/aggressive behavior","تم التعامل مع زوجتي بطريقة سئية وتم رفع الصوت عليها من قبل الدكتورة مروه حسني وتم حدوث جرح عميق اثناء الولاده وعند سوال الدكتوره تم اخبارانا يمكن ان يكون راس الطفل المتسبب لم يكن هناك توضيح من قبلها بشكل دقيق وكامل عن الاسباب وتم حضور الدكتور معتز  علما اني لم اطلب منه وتم الفحص من قبله على المريضه قبل خروجها . \n","My wife was treated badly and Dr. Marwa Hosni raised her voice at her. A deep wound occurred during childbirth, and when we asked the doctor, she told us that the baby's head might have been the cause. There was no accurate and complete explanation from her about the reasons. Dr. Moataz came, even though I did not ask him, and he examined the patient before she left.",null,"Patient",{"$nulls":26},"Medical",21,{"$f":"CG52/CG55","v":{"v":0.8076923076923077,"d":"80.77%"}}]
[null,51,255,30125744,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-09-25T15:31:00","امال القحطاني","More than 72 Hours","2022-09-22","19:31:00","امال القحطاني","2022-09-25","15:31:00","2022-09-25","15:28:00","امال القحطاني","2022-09-25","15:29:00","امال القحطاني",-1.3888888861401938E-3,{"$nulls":3},-44829.64513888889,{"$nulls":3},0,{"$nulls":4},-44829.64513888889,{"$nulls":3},-44829.64513888889,"2022-10-02","17:41:00",7.091666666667152,"2022-10-02","17:41:00","امال القحطاني",7.091666666667152,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","تم الحضور لعمل سونار تكيسات وعند وصولي تم اخباري من قبل موظفة الاستقبال بضرورة دفع كشفيه 250 ريال للدخول على الدكتوره وبعد الانتهاء من السونار تم الذهاب لموظفة اخرى وعند سوالها تم اخباري من قبلها بامكاني دفع قيمة السونار فقط بدون مبلغ الكشفيه .","I came to have a cyst ultrasound done, and upon my arrival, the receptionist told me that I needed to pay a consultation fee of 250 riyals to see the doctor. After the ultrasound was finished, I went to another employee, and when I asked her, she told me that I could pay for the ultrasound only, without the consultation fee.",null,"Patient",{"$nulls":26},"Admin",4,{"$f":"CG53/CG55","v":{"v":0.15384615384615385,"d":"15.38%"}}]
[null,52,86,30220731,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-09-25T17:59:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-08","18:00:00","تهاني عبدالله القرني","2022-09-25","17:04:00","2022-09-24","20:32:00","تهاني عبدالله القرني","2022-09-25","17:59:00","تهاني عبدالله القرني",0.038194444445252884,{"$nulls":3},-44829.74930555555,{"$nulls":3},0,{"$nulls":4},-44829.74930555555,{"$nulls":3},-44829.74930555555,"2022-10-01","11:18:00",5.721527777779556,"2022-10-01","11:18:00","تهاني عبدالله القرني",5.721527777779556,6824,"DR. MOHAMMED MAISARA ABDULHAMID ","Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.1.Prescribing errors","بتاريخ 7-09-2022 عند الحضور لدى الدكتور محمد كانت المريضة امل بعمر ال٧ سنوات تشتكي من سعال ورشح وتم وصف علاج لايتناسب مع عمرها  تم اعطائها بخاخات جداً قوية وبعدما عادت الى المنزل وبعد استخدام العلاج اشتكت الطفلة من وجع في القلب واعراض جديدة وفي اليوم الثاني تمت المراجعة عند دكتور اخر واتضح بان الدكتور الاول قد وصف علاجات جدأ قوية ولاتناسب الاطفال. ","On 7-09-2022, when attending to Dr. Muhammad, the patient Amal, aged 7 years, complained of a cough and runny nose. A treatment was prescribed that was not suitable for her age. She was given very strong inhalers. After she returned home and after using the treatment, the child complained of heart pain and new symptoms. On the second day, she was seen by another doctor, and it became clear that the first doctor had prescribed very strong treatments that were not suitable for children.",null,"Patient",{"$nulls":26},"Nursing ",1,{"$f":"CG54/CG55","v":{"v":0.038461538461538464,"d":"3.85%"}}]
[null,53,14,30206800,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2022-09-25T20:51:00","تهاني عبدالله القرني","More than 72 Hours","2022-08-27","10:09:00","تهاني عبدالله القرني","2022-09-25","20:51:00","2022-08-27","10:08:00","تهاني عبدالله القرني","2022-08-27","10:09:00","تهاني عبدالله القرني",-29.445833333331393,"2022-08-30","09:45:00","تهاني عبدالله القرني",2.983333333329938,{"$nulls":3},-44803.40625,"2022-09-24","10:42:00","تهاني عبدالله القرني","No Response ",28.02291666666133,{"$nulls":3},-44800.42291666667,"2022-12-29","12:47:00",124.10972222221608,"2022-12-29","12:47:00","تهاني عبدالله القرني",124.10972222221608,null,"DR. SAHAR ABDULFATTAH","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","بتارخ 24-08-2022م حظرت الى المستشفى قبل موعد ابني  المحدد الساعه 8:30 وتم انتظاري لفترة طويلة من الوقت ولم يتم مناداتي للدخول وعند الذهاب للممرضه افادت بدخولي بعد المريض الموجود ولكن لم\nتتم مناداتي وذهبت للاستقبال وافدتهم ان الدكتور لم يناديني للدخول بعد ذلك افادني موظف الاستقبال ان موعد ابني 7:30 وليس 8:30 وان الدكتور لن يقوم باستقبال ابني ولم يتم اخباري بذلك مسبقا من قبل الاستقبال او من قبل عيادة الطبيب. ","On August 24, 2022, I arrived at the hospital before my son's scheduled appointment at 8:30. I waited for a long time and was not called to enter. When I went to the nurse, she said I was going in after the patient already there, but I still wasn't called. I went to reception and told them that the doctor hadn't called me in. Then the receptionist told me that my son's appointment was at 7:30, not 8:30, and that the doctor wouldn't be seeing my son. I hadn't been informed of this beforehand by reception or the doctor's office.",null,"Patient",{"$nulls":26},"Total",{"$f":"CG52+CG53+CG54","v":26},{"$f":"CH52+CH53+CH54","v":{"v":1,"d":"100%"}}]
[null,54,98,1497820,"مراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2022-09-25T20:51:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-10","18:51:00","تهاني عبدالله القرني","2022-09-25","20:51:00","2022-09-13","20:37:00","تهاني عبدالله القرني","2022-09-13","20:37:00","تهاني عبدالله القرني",-12.00972222222481,"2022-09-15","18:02:00","تهاني عبدالله القرني",1.8923611111094942,"2022-09-17","15:29:00","تهاني عبدالله القرني",1.8937500000029104,"2022-09-18","18:52:00","تهاني عبدالله القرني","No Response ",4.927083333335759,{"$nulls":3},-44817.85902777778,"2022-09-26","15:47:00",12.798611111109494,"2022-09-26","15:47:00","امال القحطاني",12.798611111109494,null,null,"Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.5.Complications resulting from treatment","في 3 أبريل 2022، تلقيت حقنة فيرينجكت، وقامت ممرضة فلبينية بتركيب القنية. لاحظتُ بقعة على جلدي، وعندما سألتُ الممرضة، قالت إنها ستختفي، لكن البقعة لا تزال موجودة على يدي حتى الآن.","On 03-04-2022 I took FERINJECT  INJ and the Filipino nurse she put  the cannula for me  , I saw spot on my skin and when I asked the nurse there she said this is will going disappear but the spot still on my hand until now ",null,"Patient"]
[null,55,266,30026284,"مراجع","العيادات الخارجية","الطبي","عيادات الغدد الصماء","2022-09-26T12:56:00","امال القحطاني","More than 72 Hours","2022-09-26","12:43:00","امال القحطاني","2022-09-26","12:56:00",{"$nulls":3},"2022-09-26","12:55:00","امال القحطاني",-6.944444467080757E-4,"2022-09-28","10:20:00","امال القحطاني",1.8923611111094942,"2022-10-02","17:44:00","امال القحطاني",4.3083333333343035,{"$nulls":4},-44830.538194444445,{"$nulls":3},-44830.538194444445,"2022-10-06","16:25:00",10.145833333335759,"2022-10-06","16:25:00","امال القحطاني",10.145833333335759,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","لدي موعد الساعه 11:45 صباحا لدى الدكتور عطا الله وتم الانتظار لمدة من الوقت علما اني دخلت العياده الساعه 12:15 . ","I have an appointment at 11:45 AM with Dr. Attallah and I have been waiting for some time, even though I entered the clinic at 12:15.",null,"Patient"]
[null,56,237,20272371,"وزارة الصحة","التنويم","الطبي","تنويم الباطنية","2022-09-26T16:52:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-19","17:30:00","تهاني عبدالله القرني","2022-09-26","16:52:00",{"$nulls":3},"2022-09-20","17:06:00","تهاني عبدالله القرني",-5.990277777775191,"2022-09-20","19:01:00","تهاني عبدالله القرني",0.07986111110949423,{"$nulls":3},-44824.79236111111,{"$nulls":4},-44824.7125,{"$nulls":3},-44824.7125,"2022-09-25","15:58:00",4.952777777776646,"2022-09-25","15:58:00","تهاني عبدالله القرني",4.952777777776646,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تم دخول المريضة بتاريخ 7-9-2022م وتم عمل عملية لها حيث تم تركيب انبوب للتغذية بالاضافة الى انها تعاني من شلل رباعي وتم اعطائها اجازة خلال فتره التنويم فقط ولم يتم اعطائها اجازه بعد الخروج .. ","The patient was admitted on September 7, 2022, and underwent surgery to insert a feeding tube. She also suffers from quadriplegia. She was granted sick leave only during her hospitalization and not after discharge.",null,"Patient"]
[null,57,243,30000139,"مجلس الضمان الصحي","التنويم","الطبي","قسم الجهاز الهمضي و الكبد والمناظير","2022-09-26T18:32:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-20","17:49:00","تهاني عبدالله القرني","2022-09-26","18:32:00",{"$nulls":3},"2022-09-20","17:57:00","تهاني عبدالله القرني",-6.024305555554747,"2022-09-21","20:14:00","تهاني عبدالله القرني",1.0951388888861402,"2022-09-24","11:37:00","تهاني عبدالله القرني",2.640972222223354,{"$nulls":4},-44824.74791666667,{"$nulls":3},-44824.74791666667,"2022-09-27","10:43:00",6.698611111110949,"2022-09-27","15:19:00","تهاني عبدالله القرني",6.890277777776646,null,"DR. AMEER GHANEM","Management complaints","4. Accessibility","4.3.Delays","4.3.6.Treatment delay","تم دخول زوجتي يوم الخميس بتاريخ 16-9-2022 عن طريق الطوارئ بسبب انسداد القناة المرارية بحصوة.. وبناء على الكشف تقرر تنويم المريضة لاجراء منظار عاجل ولكن لم يتم مباشرة الطبيب الا يوم السبت وعمل العملية . ","My wife was admitted on Thursday, September 16, 2022, through the emergency room due to a blockage of the bile duct by a gallstone. Based on the examination, it was decided to admit the patient for an urgent endoscopy, but the doctor did not come until Saturday and performed the operation.",null,"Patient"]
[null,58,238,20271448,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2022-09-26T19:30:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-19","17:55:00","تهاني عبدالله القرني","2022-09-26","19:30:00","2022-09-20","20:26:00","تهاني عبدالله القرني","2022-09-20","20:28:00","تهاني عبدالله القرني",-5.959722222221899,"2022-09-21","20:13:00","تهاني عبدالله القرني",0.9895833333357587,"2022-09-24","23:38:00","تهاني عبدالله القرني",3.1423611111094942,{"$nulls":4},-44824.85277777778,{"$nulls":3},-44824.85277777778,"2022-09-28","17:05:00",7.859027777776646,"2022-09-28","17:05:00","تهاني عبدالله القرني",7.859027777776646,2869,"DR. MUHAMMAD ASLAM KHUSHK","Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تم حضوي للعيادة بتاريخ 19-9-2022 لدى الطبيب محمد اسلم وتم طلب اجازة يومين وتم الموافقه على ذلك وحين ذهابي للتقارير تم اخباري انها اجازة يوم واحد فقط وليس كما اتفق عليه سابقا في العياده . ","I went to the clinic on 19-9-2022 to see Dr. Muhammad Aslam and requested a two-day leave, which was approved. When I went to the reports, I was told that it was only one day's leave and not as previously agreed at the clinic.",null,"Patient"]
[null,59,256,30175411,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الصدرية (أطفال)","2022-09-27T10:36:00","تهاني عبدالله القرني","48 Hours","2022-09-24","17:13:00","تهاني عبدالله القرني","2022-09-27","10:36:00","2022-09-27","10:24:00","تهاني عبدالله القرني","2022-10-02","11:24:00","تهاني عبدالله القرني",5.033333333332848,{"$nulls":3},-44836.475,{"$nulls":3},0,{"$nulls":4},-44836.475,{"$nulls":3},-44836.475,"2022-10-03","15:15:00",1.1604166666656965,"2022-10-03","15:15:00","تهاني عبدالله القرني",1.1604166666656965,4963,"DR. ABDULLAH AL SHAMRANI","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication","حجزت موعد الساعه 3:23م   وعند حضوري وتسجيلي من موضف الاستقبال الساعه 3:25م تم تاخري دقيقتان حظرت لدى عيادة الدكتور وتم دخول  حالتان او ثلاثه  قبل موعدنا  وتم الانتظار ما يقارب ساعة حيث تم دخولنا للعيادة وتم النقاش  مع د عبداالله بسبب التاخير  لكن تم الرد علينا بطريقة غير لائقة من قبل  الطبيب. ","I booked an appointment for 3:23 PM, and when I arrived and was registered by the receptionist at 3:25 PM, I was two minutes late. I arrived at the doctor's clinic, and two or three patients had entered before our appointment. We waited for about an hour. We entered the clinic and discussed the delay with Dr. Abdullah, but the doctor responded to us in an inappropriate manner.",null,"Patient"]
[null,60,264,30139032,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-27T10:38:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-25","20:49:00","تهاني عبدالله القرني","2022-09-27","10:38:00","2022-09-27","10:07:00","تهاني عبدالله القرني","2022-09-27","10:39:00","تهاني عبدالله القرني",6.9444443943211809E-4,"2022-09-27","10:39:00","تهاني عبدالله القرني",0,"2022-10-01","11:11:00","تهاني عبدالله القرني",4.022222222221899,{"$nulls":4},-44831.44375,{"$nulls":3},-44831.44375,"2022-10-03","15:35:00",6.205555555556202,"2022-10-03","15:35:00","تهاني عبدالله القرني",6.205555555556202,13454,"DR. HAGIR ASIM HUSSEIN ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تم مراجعه زوجتي العياده  بتاريخ 20 سبتمبر 2022م  وهي بحاله صعبه جدا وتعاني من نزيف حاد دام ١٤ يوم منذ بدايه الدوره الشهريه طلبت منها الدكتوره عمل تحاليل واخذ ابره حديد عن طريق الوريد قبل الاطلاع على نتيجه التحاليل ولم يتم عمل فحص الحساسية لاخذ ابرة الحديد مما ادى الى تحسس جسم المريضه وظهور حبوب وحكه قويه بكامل الجسم وضيق بالتنفس وذهبت المريضه الى الطوارى وتم اعطاؤها ابره لتخيف الحساسية بالاضافة لم يتم تزويد التامين بالمعلومات الكافية للموافقة على الاجراءات مما أدى الى عدم الموافقه من شركة التامين، علما بان زوجتي عند مراجعه قسم الاشعه لم يتمكنوا من فحصها بسبب النزيف . ","My wife was seen at the clinic on September 20, 2022, in a very difficult condition and suffering from severe bleeding that lasted 14 days since the beginning of her menstrual cycle. The doctor asked her to do tests and take an iron injection intravenously before seeing the results of the tests. No allergy test was done for taking the iron injection, which led to the patient's body becoming allergic and the appearance of pimples and severe itching all over her body and shortness of breath. The patient went to the emergency room and was given an injection to relieve the allergy. In addition, the insurance was not provided with enough information to approve the procedures, which led to the insurance company not approving. Note that when my wife went to the radiology department, they were unable to examine her because of the bleeding.",null,"Patient"]
[null,61,262,1777681,"مراجع","العيادات الخارجية","الطبي","عيادات الصدرية (أطفال)","2022-09-27T10:39:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-25","20:40:00","تهاني عبدالله القرني","2022-09-27","10:39:00","2022-09-27","09:49:00","تهاني عبدالله القرني","2022-09-27","10:40:00","تهاني عبدالله القرني",6.944444467080757E-4,"2022-10-02","11:47:00","تهاني عبدالله القرني",5.046527777776646,"2022-10-02","11:51:00","تهاني عبدالله القرني",0.002777777779556345,"2022-10-04","14:41:00","تهاني عبدالله القرني","No Response ",7.167361111110949,{"$nulls":3},-44831.444444444445,"2022-10-01","17:28:00",4.283333333332848,"2022-10-05","16:12:00","تهاني عبدالله القرني",8.230555555557657,4963,"DR. ABDULLAH AL SHAMRANI","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication","تم الحضور بتاريخ 25 سبتمبر 2022م  اردت الاستفسار من الدكتور هل سيتم اخذ وقت اطول مع  المريض حيث انه تاخر بسبب وجود مريض لفتره طويله رغم انتظاري لاكثر من ساعه وقال وهو رافع يده وبغضب اذا ارت الغي فاتورتك. ","The appointment was held on September 25, 2022. The doctor inquired whether he would postpone the appointment for a longer period with the patient, as he was delayed due to an illness that lasted for a long time, despite his expectation of more than one patient. He said, raising his hand angrily, “If you want, cancel your bill.”",null,"Patient"]
[null,62,259,30100164,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-09-27T10:41:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-25","19:34:00","تهاني عبدالله القرني","2022-09-27","10:41:00","2022-09-27","09:42:00","تهاني عبدالله القرني","2022-09-27","10:41:00","تهاني عبدالله القرني",0,"2022-10-01","11:19:00","تهاني عبدالله القرني",4.026388888887595,"2022-10-02","11:44:00","تهاني عبدالله القرني",1.0173611111094942,"2022-10-03","15:24:00","تهاني عبدالله القرني","No Response ",6.196527777778101,"2022-10-10","11:36:00","تهاني عبدالله القرني",13.038194444437977,null,null,-44831.44513888889,{"$nulls":3},-44831.44513888889,90247,"Dr. FAHAD ALDOSARY","Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","تم حضوري بتاريخ 25 سبتمبر 2022م الى عيادة الطبيب فهد الدوسري وكان موعدي الساعة 7 مساء تم فتح باب العياده فاخبرت الطبيب بأن موعدي الان فتم تجاهلي تماما ولم يتم الرد علي وتم مناداة مريضة اخرى وتم اغلاق الباب دون الرد علي . ","On September 25, 2022, I went to Dr. Fahd Al-Dossari’s clinic. My appointment was at 7 pm. The clinic door was opened, and I told the doctor that my appointment was now, but I was completely ignored and no one responded to me. Another patient was called, and the door was closed without responding to me.",null,"Patient"]
[null,63,272,20041294,"وزارة الصحة","الطوارئ","التمريض","تمريض الطوارئ","2022-09-27T12:32:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-27","14:19:00","تهاني عبدالله القرني","2022-09-27","12:32:00",{"$nulls":3},"2022-09-27","14:19:00","تهاني عبدالله القرني",0.0743055555576575,"2022-09-28","15:10:00","تهاني عبدالله القرني",1.0354166666656965,"2022-09-29","17:22:00","تهاني عبدالله القرني",1.0916666666671517,{"$nulls":4},-44831.59652777778,{"$nulls":3},-44831.59652777778,"2022-09-29","19:45:00",2.226388888884685,"2022-10-01","11:08:00","تهاني عبدالله القرني",3.867361111108039,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","لم تضع الممرضة في قسم الطوارئ الكانيولا  في مكانها الصحيح، وعندما ذهبت إلى طبيب التخدير في غرفة العمليات، قالت إنهم وضعوها بشكل خاطئ وأنهم سيغيرونها إلى الجهة الأخرى.","the nurse in the ER department did not put the \n cannula in correct place then when I went to the OR anesthesiologist she said they put it the wrong way and they are change it to the other hand ",null,"Patient"]
[null,64,272,20041294,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-27T13:27:00","تهاني عبدالله القرني","48 Hours","2022-09-27","13:27:00","تهاني عبدالله القرني","2022-09-27","13:27:00",{"$nulls":3},"2022-09-27","14:21:00","تهاني عبدالله القرني",0.03749999999854481,"2022-09-28","15:12:00","تهاني عبدالله القرني",1.0354166666656965,{"$nulls":3},-44832.63333333333,{"$nulls":4},-44831.597916666666,{"$nulls":3},-44831.597916666666,"2022-09-27","14:33:00",8.333333331393078E-3,"2022-09-28","15:17:00","تهاني عبدالله القرني",1.038888888891961,null,"DR.MUTAZ JAMAL","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling"," تم الحضور الى عيادة الطبيب معتز وقرر لي عملية غدة بارثولين . حيث تم ابلاغي بالحضور الساعة 7 صباحا\nوالعملية ستكون الساعة 11 صباحا وعند حضوري وانتظاري تم ابلاغي بان العملية ستكون الساعه 5 مساء مما ادى الى\nاستيائي وعمل العملية من قبل الطبيبة مروى حسني .","I went to Dr. Moataz's clinic and he decided to examine my Bartholin's gland. I was told to come at 7 AM, but it will be 11 PM, and I will be waiting until 5 PM, which will be a great relief to me. I appreciate the good work done by Dr. Marwa Hosni.",null,"Patient"]
[null,65,272,20041294,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-27T14:17:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-27","12:09:00","تهاني عبدالله القرني","2022-09-27","14:17:00",{"$nulls":3},"2022-09-27","14:18:00","تهاني عبدالله القرني",6.944444467080757E-4,"2022-09-28","15:04:00","تهاني عبدالله القرني",{"$f":"(Y67+X67)-(U67+T67)","v":1.031944444446708},"2022-09-29","17:19:00","تهاني عبدالله القرني",{"$f":"(AC67+AB67)-(Y67+X67)","v":1.09375},"2022-10-01","10:39:00","تهاني عبدالله القرني","No Response ",{"$f":"(AG67+AF67)-(U67+T67)","v":3.8479166666656965},{"$nulls":3},{"$f":"(AL67+AK67)-(U67+T67)","v":-44831.59583333333},"2022-10-01","12:53:00",{"$f":"(AP67+AO67)-(U67+T67)","v":3.9409722222262644},"2022-10-01","15:46:00","تهاني عبدالله القرني",{"$f":"(AS67+AR67)-(U67+T67)","v":4.06111111111386},6884,"DR. MAJIDA MALAK KESILIA","Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis","تم حضوري بتاريخ 10 سبتمبر 2022م الى الطبيبه هناء وتم عمل مسحة حيث تم ابلاغي بان المسحة سليمة رغم وجود الآم لدي وتم توجهي الى الطوارئ بتاريخ 16سبتمبر 2022 بسبب اللآم وتم ابلاغي بالحضور بالعيادات الخارجية،  في اليوم التالي  تم  الحضور الى عيادة الطبيب معتز وقرر لي عملية غدة بارثولين . ","On September 10, 2022, I went to Dr. Hanaa and a swab was taken. I was informed that the swab was normal despite having pains. I went to the emergency room on September 16, 2022, because of the pains, and I was told to come to the outpatient clinics. The next day, I went to Dr. Moataz’s clinic, and he decided that I needed a Bartholin gland operation.",null,"Patient"]
[null,66,263,30221493,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-09-27T14:58:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-25","20:49:00","تهاني عبدالله القرني","2022-09-27","14:58:00","2022-09-27","09:55:00","تهاني عبدالله القرني","2022-09-27","14:58:00","تهاني عبدالله القرني",{"$f":"(U68+T68)-(P68+O68)","v":0},"2022-09-28","17:01:00","تهاني عبدالله القرني",1.085416666661331,"2022-10-02","11:45:00","تهاني عبدالله القرني",3.780555555560568,{"$nulls":4},-44831.623611111114,{"$nulls":3},-44831.623611111114,"2022-10-02","14:35:00",4.984027777776646,"2022-10-02","14:35:00","تهاني عبدالله القرني",4.984027777776646,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","تم عمل تحليل بول وتم اخباري من قبل المختبر بان العينة لم تعمل بالشكل الصحيح حيث تم طلب اعادة عمل التحليل وتم دفع مبلغ التحليل المعاد على الرغم من انني من المرضى المحولين من مستشفى قوى الامن ولا يجب علي الدفع . ","A urine analysis was performed, and I was informed by the laboratory that the sample was not processed correctly. The analysis was requested to be repeated, and I paid the fee for the repeated analysis, even though I am a patient referred from the Security Forces Hospital and I should not have to pay.",null,"Patient"]
[null,67,91,30041845,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-09-27T15:39:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-10","16:27:00","تهاني عبدالله القرني","2022-09-27","15:39:00",{"$nulls":3},"2022-09-10","16:58:00","تهاني عبدالله القرني",{"$f":"(U69+T69)-(P69+O69)","v":-16.94513888889196},"2022-09-11","20:04:00","تهاني عبدالله القرني",1.1291666666656965,{"$nulls":3},-44815.83611111111,{"$nulls":4},-44814.70694444444,{"$nulls":3},-44814.70694444444,"2022-09-27","15:44:00",16.94861111111095,"2022-09-27","15:44:00","تهاني عبدالله القرني",16.94861111111095,90512,"DR. HASSAN FALLAJ ALKWIKBI","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","بتاريخ 6-9-2022 تم زيارتي للطبيب حسن الكويكبي لم يتم الفحص علي جيدا  من قبل الطبيب حيث تم استقبالي في العياده لمدة دقيقتان ولم يتم عمل اي فحوصات لي وتم الاكتفاء باعطائي ادوية. ","On 6-9-2022, I visited Dr. Hassan Al-Kwikbi. I was not examined properly by the doctor, as I was received in the clinic for two minutes, and no tests were done for me. I was simply given medication.",null,"Patient"]
[null,68,274,30091161,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-09-27T16:27:00","امال القحطاني","24 Hours","2022-09-27","16:27:00","امال القحطاني","2022-09-27","16:27:00",{"$nulls":3},"2022-09-27","16:28:00","امال القحطاني",6.944444467080757E-4,{"$nulls":3},-44831.686111111114,{"$nulls":3},0,{"$nulls":4},-44831.686111111114,{"$nulls":3},-44831.686111111114,"2022-09-27","16:46:00",0.012499999997089617,"2022-09-27","16:46:00","تهاني عبدالله القرني",0.012499999997089617,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","تممراجعتي بتاريخ 29-08-2022  وطلب الدكتور فحوصات مختبر رفعت طلب للتأمين ولم يتم التجاوب معنا دفعت المبلغ المطلوب كاش حيث لم يتم الرد من المستشفى على التأمين خلال أسبوع كامل","I was seen on 29-08-2022 and the doctor ordered lab tests. I submitted a request for insurance, but there was no response. I paid the required amount in cash, as the hospital did not reply to the insurance claim for a full week.",null,"Patient"]
[null,69,".",30223425,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات الأطفال","2022-09-27T19:02:00","امال القحطاني","48 Hours","2022-09-27","19:02:00","امال القحطاني","2022-09-27","19:02:00",{"$nulls":3},"2022-09-27","20:41:00","امال القحطاني",0.06874999999854481,"2022-09-28","10:11:00","امال القحطاني",0.5625,{"$nulls":3},-44832.424305555556,{"$nulls":4},-44831.861805555556,{"$nulls":3},-44831.861805555556,"2022-09-28","19:02:00",0.9312500000014552,"2022-09-29","13:56:00","امال القحطاني",1.71875,13667,"DR. IKRAM RABEH AYED ","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication","تم الحضور للمراجعه بعد اسبوع من خروج الطفل لدى الدكتوره اكرام وتم تشخيص الطفل وتم اخباري من قبلها انها المسؤله عن حالته وتم اخبارانا ان الطفل لديه مشكله ويوجد ثقب في القلب ويجب مراجعة الدكتوره بعد ثلاث اسابيع حيث لم يكن هناك توضيح كامل عن الاسباب علما انه في اخر زياره لم يكن يعاني من اي مشكله كما تم اخبارنا من قبل طبيبة الاطفال . \n","We came for a follow-up appointment a week after the child was discharged from Dr. Ikram's clinic. The child was diagnosed, and she informed me that she was responsible for his case. We were told that the child had a problem and that there was a hole in his heart, and that we should see the doctor again after three weeks. There was no full explanation of the reasons, although at the last visit he did not have any problems, as we were told by the pediatrician.",null,"Patient"]
[null,70,278,30056449,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-09-27T20:43:00","امال القحطاني","48 Hours","2022-09-27","20:43:00","امال القحطاني","2022-09-27","20:43:00",{"$nulls":3},"2022-09-27","21:55:00","امال القحطاني",0.05000000000291038,"2022-09-28","10:13:00","امال القحطاني",0.5124999999970896,"2022-09-29","12:14:00","امال القحطاني",1.0840277777824667,{"$nulls":4},-44831.913194444445,{"$nulls":3},-44831.913194444445,"2022-09-29","13:19:00",1.6416666666627862,"2022-09-29","13:19:00","امال القحطاني",1.6416666666627862,10524,"DR. MOHAMMED MAHMOUD ABDELWAHED ","Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis","تم زيارة الدكتور محمد عبد الواحد وتم اعطائي ابرة حديد وتم اخباري من قبله في الموعد التالي يتم اخذ الجرعه الثانيه حيث لم تتحسن حالتي الصحيه وقمت بزيارة قسم الطوارئ وتم اخباري من قبل طبيب الطوارئ ان جرعة الحديد زائده ولم تستدعي حالتي اخذ ذلك لا يوجد تشخيص واضح من قبل الاطباء . ","I visited Dr. Muhammad Abdul Wahid and was given an iron injection. He told me that at the next appointment I would take the second dose, as my health condition had not improved. I visited the emergency department and was told by the emergency doctor that the iron dose was excessive and my condition did not warrant it. There is no clear diagnosis from the doctors.",null,"Patient"]
[null,71,278,30056449,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2022-09-27T20:43:00","امال القحطاني","48 Hours","2022-09-27","20:43:00","امال القحطاني","2022-09-27","20:43:00",{"$nulls":3},"2022-09-27","21:54:00","امال القحطاني",{"$f":"(U73+T73)-(P73+O73)","v":0.04930555555620231},"2022-09-28","10:13:00","امال القحطاني",0.5131944444437977,{"$nulls":3},-44832.42569444444,{"$nulls":4},-44831.9125,{"$nulls":3},-44831.9125,"2022-09-28","19:29:00",0.8993055555547471,"2022-09-29","12:07:00","امال القحطاني",1.5923611111138598,4873,"DR. ORWA MOHAMED HAMICH ","Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis","تم زيارة الدكتور محمد عبد الواحد وتم اعطائي ابرة حديد وتم اخباري من قبله في الموعد التالي يتم اخذ الجرعه الثانيه حيث لم تتحسن حالتي الصحيه وقمت بزيارة قسم الطوارئ وتم اخباري من قبل طبيب الطوارئ ان جرعة الحديد زائده ولم تستدعي حالتي اخذ ذلك لا يوجد تشخيص واضح من قبل الاطباء . ","I visited Dr. Muhammad Abdul Wahid and was given an iron injection. He told me that at the next appointment I would take the second dose, as my health condition had not improved. I visited the emergency department and was told by the emergency doctor that the iron dose was excessive and my condition did not warrant it. There is no clear diagnosis from the doctors.",null,"Patient"]
[null,72,267,1755324,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-09-28T09:45:00","امال القحطاني","More than 72 Hours","2022-09-26","16:31:00","امال القحطاني","2022-09-28","09:45:00","2022-09-28","09:38:00","امال القحطاني","2022-09-28","09:45:00","امال القحطاني",0,"2022-09-29","15:20:00","امال القحطاني",1.2326388888905058,{"$nulls":3},-44833.63888888889,{"$nulls":4},-44832.40625,{"$nulls":3},-44832.40625,"2022-10-06","16:23:00",8.276388888887595,"2022-10-06","16:23:00","امال القحطاني",8.276388888887595,6884,"DR. MAJIDA MALAK KESILIA","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","يوجد تأخير واضح  عن حضور عملية الولادة وعند حضورها تم تحويلي واتخاذ قرار الولاده القيصري في مده قصيره ولا يوجد سبب واضح حيث انه تم اخباري مسبقا ان حالتي جيده وسوف تتم الولاده طبيعيه . وبعد عملية الولاده تم الانتظار لمده طويله جدا مايقارب الاربع ساعات وعند حضور الدكتوره تم اخباري بوجود نزيف ولم يتم توضيح الاسباب ايضا هناك اهمال ولا يوجد متابعه للمريضه قبل وبعد الولاده. ","There was a clear delay in my arrival for the delivery. When I finally arrived, I was referred for a cesarean section, and the decision was made shortly afterward without any clear reason, as I had been told beforehand that my condition was good and that I would have a natural birth. After the delivery, I waited for an extremely long time, approximately four hours. When the doctor finally arrived, she informed me of bleeding, but the reasons were not explained. There was also negligence and no follow-up care for the patient before and after delivery.",null,"Patient"]
[null,73,279,30222407,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-09-28T15:17:00","تهاني عبدالله القرني","24 Hours","2022-09-28","15:17:00","تهاني عبدالله القرني","2022-09-28","15:17:00",{"$nulls":3},"2022-09-28","15:17:00","تهاني عبدالله القرني",0,{"$nulls":3},-44832.63680555556,{"$nulls":3},0,{"$nulls":4},-44832.63680555556,{"$nulls":3},-44832.63680555556,"2022-09-28","15:29:00",8.333333331393078E-3,"2022-09-28","15:29:00","تهاني عبدالله القرني",8.333333331393078E-3,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","تاخر الرد على استفسارات شركة التامين بتاريخ : 16/9 لايوجد لدي موافقة طبية حيث ان شركة التامين ارسلت بعض الاستفسارات لارسال الموافقة الطبية ولكن لا يوجد اي تعاون او رد من قبل مستشفى الحمادي ١٢ يوم ولا يوجد اي تجاوب. ","The insurance company's response to inquiries was delayed until 9/16. I do not have medical approval, as the insurance company sent some inquiries to send the medical approval, but there has been no cooperation or response from Al Hammadi Hospital for 12 days and there is no response.",null,"Patient"]
[null,74,280,1574418,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-09-28T15:29:00","تهاني عبدالله القرني","24 Hours","2022-09-28","15:29:00","تهاني عبدالله القرني","2022-09-28","15:29:00",{"$nulls":3},"2022-09-28","15:37:00","تهاني عبدالله القرني",0.005555555551836733,{"$nulls":3},-44832.65069444444,{"$nulls":3},0,{"$nulls":4},-44832.65069444444,{"$nulls":3},-44832.65069444444,"2022-09-28","15:44:00",0.004861111112404615,"2022-09-28","15:44:00","تهاني عبدالله القرني",0.004861111112404615,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","المستشفى طلب مبلغ كشفيه والمريضه مراجعه","The hospital requested a consultation fee and the patient went for a follow-up appointment.",null,"Patient"]
[null,75,285,1182431,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية - السويدي","2022-09-28T19:41:00","تهاني عبدالله القرني","24 Hours","2022-09-28","19:41:00","تهاني عبدالله القرني","2022-09-28","19:41:00",{"$nulls":3},"2022-09-28","19:44:00","تهاني عبدالله القرني",2.0833333328482695E-3,{"$nulls":3},-44832.822222222225,{"$nulls":3},0,{"$nulls":4},-44832.822222222225,{"$nulls":3},-44832.822222222225,"2022-09-28","19:49:00",3.4722222189884633E-3,"2022-09-28","19:49:00","تهاني عبدالله القرني",3.4722222189884633E-3,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","عدم  تواجد موظف الصيدلية المسؤول عن الوصفات المقيدة وتم انتظار المريض مايقارب الساعتين حتى حضور الموظف . ","The pharmacy employee responsible for restricted prescriptions was not present, and the patient waited for approximately two hours until the employee arrived.",null,"Patient"]
[]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average",{"$nulls":12},"Total Complaints",{"$f":"B89","v":75}]
["Week 1",5,null,null,"MOH",24,{"$f":"F80/F84","v":{"v":0.32,"d":"32.00%"}},null,"Medical",null,null,"امال القحطاني ",31,{"$f":"M80/M84","v":{"v":0.41333333333333333,"d":"41.33%"}},10,6,1,14,{"$f":"O81+P81+Q81+R81","v":{"v":1,"d":"100.00%"}},null,"امال القحطاني",11,{"$f":"V80/V82","v":{"v":0.4782608695652174,"d":"47.83%"}},11,{"$f":"X80/X82","v":{"v":0.25,"d":"25.00%"}},{"$f":"X80+V80","v":22},{"$nulls":5},10,{"$nulls":3},"امال القحطاني",{"$nulls":4},"عيادات النساء والولادة",9,{"$f":"AVERAGE(AR80:BB80)","v":{"v":3.4794444444444443,"d":"3.48"}},3,1.1,0.96,5,null,2.9,6.19,0.005,3.9,8.26,null,null,"Satisfaction Table"]
["Week 2",14,null,null,"CCHI",7,{"$f":"F81/F84","v":{"v":0.09333333333333334,"d":"9.33%"}},null,"عيادات النساء والولادة",9,null,"Percentage",null,null,{"$f":"O80/M80","v":{"v":0.3225806451612903,"d":"32.26%"}},{"$f":"P80/M80","v":{"v":0.1935483870967742,"d":"19.35%"}},{"$f":"Q80/M80","v":{"v":0.03225806451612903,"d":"3.23%"}},{"$f":"R80/M80","v":{"v":0.45161290322580644,"d":"45.16%"}},null,null,"تهاني القرني",12,{"$f":"V81/V82","v":{"v":0.5217391304347826,"d":"52.17%"}},33,{"$f":"X81/X82","v":{"v":0.75,"d":"75.00%"}},{"$f":"V81+X81","v":45},{"$nulls":9},"تهاني عبدالله القرني",{"$nulls":4},"أطباء الطوارئ",6,{"$f":"AVERAGE(AR81:AX81)","v":{"v":4.376,"d":"4.38"}},0.004,11.9,4,"Closed ",1.6,{"$nulls":7},"Total Responces"]
["Week 3",11,null,null,"Patients",26,{"$f":"F82/F84","v":{"v":0.3466666666666667,"d":"34.67%"}},null,"أطباء الطوارئ",6,null,"تهاني القرني",44,{"$f":"M82/M84","v":{"v":0.5866666666666667,"d":"58.67%"}},10,2,1,31,{"$f":"O83+P83+Q83+R83","v":{"v":1,"d":"100.00%"}},null,"Total",{"$f":"SUM(V80:V81)","v":23},{"$f":"W80+W81","v":{"v":1,"d":"100.00%"}},{"$f":"X80+X81","v":44},{"$f":"Y80+Y81","v":{"v":1,"d":"100.00%"}},{"$f":"Z80+Z81","v":67},{"$nulls":14},"عيادات جراحة الأنف وأذن وحنجرة",4,{"$f":"AVERAGE(AR82:AX82)","v":{"v":6,"d":"6.00"}},7,2,9,6,{"$nulls":8},"Escalated Without Response"]
["Week 4",18,null,null,"Patient relatives",18,{"$f":"F83/F84","v":{"v":0.24,"d":"24.00%"}},null,"عيادات جراحة الأنف وأذن وحنجرة",4,null,"Percentage",null,null,{"$f":"O82/M82","v":{"v":0.22727272727272727,"d":"22.73%"}},{"$f":"P82/M82","v":{"v":0.045454545454545456,"d":"4.55%"}},{"$f":"Q82/M82","v":{"v":0.022727272727272728,"d":"2.27%"}},{"$f":"R82/M82","v":{"v":0.7045454545454546,"d":"70.45%"}},{"$nulls":7},{"$f":"W82+Y82","v":{"v":2,"d":"200.00%"}},{"$nulls":14},"عيادات الأطفال",3,{"v":2.6666666666666665,"d":"2.67"},1,6,1,{"$nulls":9},"Closed Without Response"]
["Week 5",27,null,null,"Total",{"$f":"F80+F81+F82+F83","v":75},{"$f":"G80+G81+G82+G83","v":{"v":1,"d":"100.00%"}},null,"عيادات الأطفال",3,null,"Total",{"$f":"SUM(M80:M83)","v":75},{"$f":"N80+N82","v":{"v":1,"d":"100.00%"}},{"$f":"O80+O82","v":20},{"$f":"P80+P82","v":8},{"$f":"Q80+Q82","v":2},{"$f":"R80+R82","v":45},{"$f":"O85+P85+Q85+R85","v":{"v":1,"d":"100.00%"}},{"$nulls":21},"عيادات الباطنية",3,{"v":2.9610000000000003,"d":"2.96"},0.003,8,0.88,{"$nulls":9},"Satisfied"]
["Total",{"$f":"SUM(B80:B84)","v":75},null,null,"In-Patient",10,{"$f":"F85/F88","v":{"v":0.13333333333333333,"d":"13.33%"}},null,"عيادات الباطنية",3,{"$nulls":4},{"$f":"O84/M84","v":{"v":0.26666666666666666,"d":"26.67%"}},{"$f":"P84/M84","v":{"v":0.10666666666666667,"d":"10.67%"}},{"$f":"Q84/M84","v":{"v":0.02666666666666667,"d":"2.67%"}},{"$f":"R84/M84","v":{"v":0.6,"d":"60.00%"}},{"$nulls":22},"عيادات الصدرية (أطفال)",3,{"v":6.046666666666667,"d":"6.05"},13,1.14,4,{"$nulls":9},"Neutral"]
[{"$nulls":4},"Out-Patient",57,{"$f":"F86/F88","v":{"v":0.76,"d":"76.00%"}},null,"عيادات الصدرية (أطفال)",3,{"$nulls":21},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات الطب النفسي",3,{"v":4.501,"d":"4.50"},9,2E-3,"Closed ",{"$nulls":9},"Dissatisfied"]
["1st Half",25,null,null,"ER",8,{"$f":"F87/F88","v":{"v":0.10666666666666667,"d":"10.67%"}},null,"عيادات الطب النفسي",3,{"$nulls":21},3,{"$nulls":3},"امال القحطاني",{"$nulls":4},"عيادات العيون",3,{"v":9,"d":"9.00"},4,6,17,{"$nulls":9},"No Response"]
["2nd Half",50,null,null,"Total",{"$f":"F85+F86+F87","v":75},{"$f":"G85+G86+G87","v":{"v":1,"d":"100.00%"}},null,"عيادات العيون",3,{"$nulls":25},"تهاني عبدالله القرني",{"$nulls":4},"قسم المختبر",3,{"v":3.6666666666666665,"d":"3.67"},3,3,5,{"$nulls":9},"Satisfaction Rate",{"$f":"(BE84/BE81)*100","v":{"$error":"#DIV/0!"}}]
["Total",{"$f":"B87+B88","v":75},null,null,"Medical",55,{"$f":"F89/F92","v":{"v":0.7333333333333333,"d":"73.33%"}},null,"قسم المختبر",3,{"$nulls":30},"تنويم النساء والولادة",2,{"v":6,"d":"6.00"},6,"Closed ",{"$nulls":10},"Response Rate",{"$f":"BE81/BE79","v":0}]
[{"$nulls":4},"Admin",15,{"$f":"F90/F92","v":{"v":0.2,"d":"20.00%"}},null,"تنويم النساء والولادة",2,{"$nulls":30},"عيادات القلب",2,{"v":2.5025,"d":"2.50"},0.005,5]
[{"$nulls":4},"Nursing",5,{"$f":"F91/F92","v":{"v":0.06666666666666667,"d":"6.67%"}},null,"عيادات القلب",2,{"$nulls":21},"Total Escalated",10,{"$nulls":7},"قسم الجهاز الهمضي و الكبد والمناظير",2,{"v":13.5,"d":"13.50"},20,7]
[{"$nulls":4},"Total",{"$f":"F89+F90+F91","v":75},{"$f":"G89+G90+G91","v":{"v":1,"d":"100.00%"}},null,"قسم الجهاز الهمضي و الكبد والمناظير",2,{"$nulls":21},"Total Closed",3,{"$nulls":7},"قسم الصيدلية",2,{"$f":"AVERAGE(AR92:AX92)","v":0.76},0.22,1.3,{"$nulls":10},"The Rightful Side"]
[{"$nulls":8},"قسم الصيدلية",2,{"$nulls":30},"تنويم الباطنية",1,{"v":5,"d":"5.00"},5]
[{"$nulls":8},"تنويم الباطنية",1,{"$nulls":21},"Reason For Escalation","Number","Percentage",{"$nulls":6},"عيادات الأسنان",1,1.06,1.06,{"$nulls":11},"Hospital Right",null,{"$f":"BE94/BE96","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"عيادات الأسنان",1,{"$nulls":21},"عدم رضى المريض",null,{"$f":"AG95/AG98","v":{"$error":"#VALUE!"}},{"$nulls":6},"عيادات الصدرية",1,{"v":8,"d":"8.00"},8,{"$nulls":11},"Patient Right",null,{"$f":"BE95/BE96","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"عيادات الصدرية",1,{"$nulls":21},"تأخير الرد من قبل القسم",null,{"$f":"AG96/AG98","v":{"$error":"#VALUE!"}},{"$nulls":6},"عيادات الغدد الصماء",1,{"v":10,"d":"10.00"},10,{"$nulls":11},"Total",{"$f":"BE95+BE94","v":0},{"$f":"BF94+BF95","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"عيادات الغدد الصماء",1,{"$nulls":21},"سبب آخر",null,{"$f":"AG97/AG98","v":{"$error":"#VALUE!"}},{"$nulls":6},"عيادات جراحة العظام",1,{"v":9,"d":"9.00"},9]
[{"$nulls":8},"عيادات جراحة العظام",1,{"$nulls":21},"Total ",{"$f":"AG95+AG96+AF97","v":{"$error":"#VALUE!"}},{"$f":"AH95+AH97+AH96","v":{"$error":"#VALUE!"}},{"$nulls":6},"عيادات جراحة المسالك البولية",1,{"v":10,"d":"10.00"},10]
[{"$nulls":8},"عيادات جراحة المسالك البولية",1,{"$nulls":30},"قسم الصيدلية - السويدي",1,{"v":2E-3,"d":"0.00"},2E-3]
[{"$nulls":8},"قسم الصيدلية - السويدي",1,{"$nulls":30},"قسم جراحة العظام",1,{"v":124,"d":"124.00"},124]
[{"$nulls":8},"قسم جراحة العظام",1,{"$nulls":30},"وحدة العناية المتوسطة",1,{"v":1,"d":"1.00"},1]
[{"$nulls":8},"وحدة العناية المتوسطة",1,{"$nulls":30},"وحدة العناية المركزة",1,{"v":0.006,"d":"0.01"},0.006]
[{"$nulls":8},"وحدة العناية المركزة",1,{"$nulls":30},"Total",{"$f":"SUM(AP80:AP102)","v":55}]
[{"$nulls":8},"Total",{"$f":"SUM(J81:J103)","v":55}]
[{"$nulls":40},"Non-Medical",null,"Average"]
[{"$nulls":40},"قسم التقارير الطبية",4,{"$f":"AVERAGE(AR106:AW106)","v":{"v":0.008466666666666666,"d":"0.01"}},0.005,0.0004,0.02,"Closed "]
[{"$nulls":8},"Non-Medical",{"$nulls":31},"قسم الموافقات الطبية",4,{"$f":"AVERAGE(AR107:AW107)","v":{"v":0.004666666666666667,"d":"0.00"}},2E-3,"Closed ",0.007,0.005]
[{"$nulls":8},"قسم التقارير الطبية",4,{"$nulls":30},"استقبال العيادات الخارجية",3,{"$f":"AVERAGE(AR108:AW108)","v":{"v":6.500666666666667,"d":"6.50"}},12.5,7,2E-3]
[{"$nulls":8},"قسم الموافقات الطبية",4,{"$nulls":30},"قسم المواعيد",2,{"$f":"AVERAGE(AR109:AW109)","v":{"v":7,"d":"7.00"}},3,11]
[{"$nulls":8},"استقبال العيادات الخارجية",3,{"$nulls":30},"قسم الأمن",1,{"$f":"AVERAGE(AR110:AW110)","v":{"v":0.9,"d":"0.90"}},0.9]
[{"$nulls":8},"قسم المواعيد",2,{"$nulls":30},"قسم علاقات المرضى",1,{"$f":"AVERAGE(AR111:BB111)","v":{"v":8,"d":"8.00"}},8]
[{"$nulls":8},"قسم الأمن",1,{"$nulls":30},"Total",{"$f":"SUM(AP106:AP111)","v":15}]
[{"$nulls":8},"قسم علاقات المرضى",1]
[{"$nulls":8},"Total",{"$f":"SUM(J108:J113)","v":15},{"$nulls":30},"Nursing",null,"Average"]
[{"$nulls":40},"تمريض الطوارئ",2,{"$f":"AVERAGE(AR115:AT115)","v":{"v":2.2,"d":"2.20"}},2.2,2.2]
[{"$nulls":40},"تمريض الحضانة",1,{"v":0.1,"d":"0.10"},0.1]
[{"$nulls":8},"Nursing",{"$nulls":31},"تمريض غرفة تقديم الأدوية الوريدية (20)",1,{"v":13,"d":"13.00"},13]
[{"$nulls":8},"تمريض الطوارئ",2,{"$nulls":30},"تمريض وحدة طويلي الإقامة",1,{"v":6,"d":"6.00"},6]
[{"$nulls":8},"تمريض الحضانة",1,{"$nulls":30},"Total",{"$f":"SUM(AP115:AP118)","v":5}]
[{"$nulls":8},"تمريض غرفة تقديم الأدوية الوريدية (20)",1]
[{"$nulls":8},"تمريض وحدة طويلي الإقامة",1,{"$nulls":30},"Total",{"$f":"AP103+AP112+AP119","v":75}]
[{"$nulls":8},"Total",{"$f":"SUM(J118:J121)","v":5}]
[]
[{"$nulls":8},"Total",{"$f":"J122+J104+J114","v":75}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":11},"Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,286,30038792,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2022-10-02T11:56:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-28","21:19:00","تهاني عبدالله القرني","2022-10-02","11:56:00",{"$nulls":3},"2022-10-01","09:58:00","تهاني عبدالله القرني",{"$f":"(U3+T3)-(P3+O3)","v":-1.0819444444423425},"2022-10-02","11:57:00","تهاني عبدالله القرني",{"$f":"(Y3+X3)-(U3+T3)","v":1.0826388888890506},"2022-10-03","15:41:00","تهاني عبدالله القرني",{"$f":"(AC3+AB3)-(Y3+X3)","v":1.155555555553292},"2022-10-04","14:42:00","تهاني عبدالله القرني","No Response ",{"$f":"(AG3+AF3)-(U3+T3)","v":3.1972222222248092},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-44835.41527777778},"2022-10-04","12:00:00",{"$f":"(AP3+AO3)-(U3+T3)","v":3.084722222221899},"2022-10-05","16:13:00","تهاني عبدالله القرني",{"$f":"(AS3+AR3)-(U3+T3)","v":4.260416666664241},null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","بتاريخ 28-09-2022 تم توجهي في الفتره المسائية الى قسم الصيدلية حيث ان الصيدلي كان يرغب في تقليل الكمية المصروفة من الطبيب و شركة التامين من ١٠ حبات الى ٦ حبات وقام بالقاء الكيس في وجهي لرفضه اعطائي كيس لملأ الادوية و قال قم بتعبئتها بنفسك. ","On 28-09-2022, I went to the pharmacy in the evening because the pharmacist wanted to reduce the quantity dispensed by the doctor and the insurance company from 10 pills to 6 pills. He threw the bag in my face because he refused to give me a bag to fill with the medicines and said, “Fill it yourself.”",null,"Patient",{"$nulls":4},381,2526007451,"مجلس الضمان الصحي","الطوارئ","الإداري","استقبال الطوارئ","2022-10-16T17:53:00","امال القحطاني","More than 72 Hours",null,null,364,30225282,"وزارة الصحة","العيادات الخارجية","الطبي","قسم التغذية","2022-10-02T12:02:00","تهاني عبدالله القرني","More than 72 Hours",null,null,286,30038792,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2022-10-02T11:56:00","تهاني عبدالله القرني","More than 72 Hours",null,null,217,30214986,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة عظام (أطفال)","2022-10-05T16:31:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,2,364,30225282,"وزارة الصحة","العيادات الخارجية","الطبي","قسم التغذية","2022-10-02T12:02:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-02","12:02:00","تهاني عبدالله القرني","2022-10-02","12:02:00",{"$nulls":3},"2022-10-10","14:54:00","امال القحطاني ",8.119444444448163,{"$nulls":3},-44844.620833333334,{"$nulls":3},0,{"$nulls":4},-44844.620833333334,{"$nulls":3},-44844.620833333334,"2022-10-10","14:54:00",0,"2022-10-10","14:54:00","امال القحطاني",0,null,"DR. MUNEERAH ALHAMMADI","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","لدي موعد حيث تم رفض استقبالي من قبل الاخصائية وذلك بسبب انتهاء فترة دوامها ","I had an appointment, but the specialist refused to see me because her working hours had ended.",null,"Hospital",{"$nulls":4},426,30214165,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-10-19T10:52:00","تهاني عبدالله القرني","48 Hours",null,null,325,30201834,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2022-10-03T16:28:00","امال القحطاني","24 Hours",null,null,337,30046786,"مراجع","التنويم","الخدمات المساندة","قسم النظافة","2022-10-05T18:37:00","تهاني عبدالله القرني","More than 72 Hours",null,null,328,30189786,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-10-05T20:29:00","امال القحطاني","More than 72 Hours"]
[null,3,325,30201834,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2022-10-03T16:28:00","امال القحطاني","24 Hours","2022-10-03","16:28:00","امال القحطاني ","2022-10-03","16:28:00",{"$nulls":3},"2022-10-03","17:04:00","امال القحطاني ",0.024999999994179234,{"$nulls":3},-44837.71111111111,{"$nulls":3},0,{"$nulls":4},-44837.71111111111,{"$nulls":3},-44837.71111111111,"2022-10-03","17:04:00",0,"2022-10-03","17:04:00","امال القحطاني",0,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","تم الحضور لعمل فحوصات عند الدكتوره عزه وتم اخبارنا بالرجوع لقوى الامن للموافقه من قبل الدكتور.","I attended my second appointment with the doctor and was told I had to pay a new consultation fee.",null,"Hospital",{"$nulls":15},326,30224287,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2022-10-03T17:33:00","امال القحطاني","24 Hours",null,null,45,30009475,"مراجع","العيادات الخارجية","الطبي","عيادات القلب","2022-10-06T12:39:00","امال القحطاني","More than 72 Hours",null,null,332,30142453,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-10-05T20:45:00","امال القحطاني","72 Hours"]
[null,4,326,30224287,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2022-10-03T17:33:00","امال القحطاني","24 Hours","2022-10-03","05:33:00","امال القحطاني ","2022-10-03","17:33:00",{"$nulls":3},"2022-10-03","17:44:00","امال القحطاني ",0.00763888889196096,{"$nulls":3},-44837.73888888889,{"$nulls":3},0,{"$nulls":4},-44837.73888888889,{"$nulls":3},-44837.73888888889,"2022-10-03","17:44:00",0,"2022-10-03","17:44:00","امال القحطاني",0,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","تم الحضور للمراجعه الثانيه للدكتور وتم اخباري بدفع مبلغ كشفيه جديد ","I attended my second appointment with the doctor and was told I had to pay a new consultation fee.",null,"Patient",{"$nulls":15},334,30216560,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-10-05T11:04:00","تهاني عبدالله القرني","More than 72 Hours",null,null,220,30095856,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2022-10-06T13:06:00","امال القحطاني","24 Hours",null,null,345,30079070,"ذوي المراجع","الطوارئ","التمريض","تمريض الطوارئ","2022-10-08T14:53:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,5,334,30216560,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-10-05T11:04:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-05","10:57:00","تهاني عبدالله القرني","2022-10-05","11:04:00",{"$nulls":3},"2022-10-05","11:04:00","تهاني عبدالله القرني",0,"2022-10-06","13:05:00","تهاني عبدالله القرني",1.0840277777824667,"2022-10-08","11:11:00","تهاني عبدالله القرني",1.9208333333299379,"2022-10-08","15:16:00","تهاني عبدالله القرني","No Response ",3.1750000000029104,{"$nulls":3},-44839.46111111111,"2022-10-08","18:09:00",3.2951388888905058,"2022-10-09","09:53:00","تهاني عبدالله القرني",3.9506944444510737,11087,"DR. MARWA ABDUALRHMAN HUSINEI","Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","تم الحضور بتاريخ 20-08-2022 لموعد المراجعة بعد العملية بعشر ايام لم يتم الكشف علي جيدا حيث لم يتم ازالة خيوط العملية من قبل الطبيبة او ابلاغي بزيارة العيادة مرة اخرى مما ادى الى التهاب الجرح بعد شهر و تم ازالة الخيوط بعد شهر . ","I attended on 20-08-2022 for a follow-up appointment ten days after the operation. I was not examined properly as the doctor did not remove the surgical threads or inform me to visit the clinic again, which led to an infection of the wound after a month, and the threads were removed after a month.",null,"Patient",{"$nulls":15},335,30209922,"وزارة الصحة","التنويم","التمريض","تمريض الحضانة","2022-10-05T11:04:00","تهاني عبدالله القرني","24 Hours",null,null,337,30046786,"مراجع","التنويم","التمريض","تمريض قسم عمليات الولادة","2022-10-08T14:39:00","تهاني عبدالله القرني","24 Hours",null,null,342,30224231,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات التخدير","2022-10-08T15:30:00","امال القحطاني","More than 72 Hours"]
[null,6,335,30209922,"وزارة الصحة","التنويم","التمريض","تمريض الحضانة","2022-10-05T11:04:00","تهاني عبدالله القرني","24 Hours","2022-10-05","11:04:00","تهاني عبدالله القرني","2022-10-05","11:04:00",{"$nulls":3},"2022-10-05","11:22:00","تهاني عبدالله القرني",0.012500000004365575,{"$nulls":3},-44839.47361111111,{"$nulls":3},0,{"$nulls":4},-44839.47361111111,{"$nulls":3},-44839.47361111111,"2022-10-05","11:22:00",0,"2022-10-05","11:22:00","تهاني عبدالله القرني",0,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","تم اعطاء الطفله حليب صناعي ولم يتم الموافقه على ذلك من قبل الام . ","The baby was given formula milk, but this was not approved by the mother.",null,"Patient",{"$nulls":15},336,1841087,"وزارة الصحة","التنويم","التمريض","تمريض تنويم الأطفال","2022-10-05T11:35:00","تهاني عبدالله القرني","48 Hours",null,null,351,1841370,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2022-10-08T15:23:00","امال القحطاني","More than 72 Hours",null,null,360,30219377,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2022-10-10T13:35:00","تهاني عبدالله القرني","24 Hours"]
[null,7,336,1841087,"وزارة الصحة","التنويم","التمريض","تمريض تنويم الأطفال","2022-10-05T11:35:00","تهاني عبدالله القرني","48 Hours","2022-10-05","11:35:00","تهاني عبدالله القرني","2022-10-05","11:35:00",{"$nulls":3},"2022-10-05","12:51:00","تهاني عبدالله القرني",0.05277777777519077,{"$nulls":3},-44839.535416666666,{"$nulls":3},0,{"$nulls":4},-44839.535416666666,{"$nulls":3},-44839.535416666666,"2022-10-06","13:20:00",1.0201388888890506,"2022-10-06","13:20:00","تهاني عبدالله القرني",1.0201388888890506,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","في 27 أكتوبر 2022، قامت الممرضة بإزالة القنية من الطفل في الساعة 12:00 ولم تعيدها إلا في الساعة 4:00، وكان الطفل بحاجة إلى الرضاعة من خلالها وتناول دوائه، وقد سألت الأم الممرضات عدة مرات لكنهن لم يستجبن لها.","On 27 OCT 2022, the nurse removed the cannula from the baby at 12:00 and they didn’t put back until 4:00 and the baby need to feed through it and take his medicine and the mother asked the nurses many time but they did not responded to her.  ",null,"Patient",{"$nulls":15},375,30219377,"وزارة الصحة","التنويم","الطبي","تنويم الأطفال","2022-10-09T12:40:00","تهاني عبدالله القرني","More than 72 Hours",null,null,347,30017325,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2022-10-09T13:04:00","تهاني عبدالله القرني","24 Hours",null,null,360,30219377,"ذوي المراجع","التنويم","الطبي","تنويم الأطفال","2022-10-10T13:39:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,8,217,30214986,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة عظام (أطفال)","2022-10-05T16:31:00","تهاني عبدالله القرني","More than 72 Hours","2022-09-13","18:32:00","تهاني عبدالله القرني","2022-10-05","16:31:00","2022-09-17","19:53:00","تهاني عبدالله القرني","2022-09-17","19:53:00","تهاني عبدالله القرني",-17.859722222223354,"2022-10-05","16:30:00","تهاني عبدالله القرني",17.859027777776646,"2022-10-05","16:31:00","تهاني عبدالله القرني",6.944444467080757E-4,"2022-10-08","11:03:00","تهاني عبدالله القرني","No Response ",20.631944444445253,{"$nulls":3},-44821.82847222222,"2022-12-29","12:47:00",102.70416666666279,"2022-12-29","12:47:00","تهاني عبدالله القرني",102.70416666666279,90024,"DR. NIZAR BURHAN AHMED HAMDI","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","قمنا بزيارة المستشفى بتاريخ ٩/١٣ لعيادة د.نزار قبل بداية موعد العيادة بنصف ساعة وعند الاستقبال سألنا الموظف اذا كان لدينا موعد فأجبنا بعدم وجود موعد ونريد موعد انتظار وتم قبولنا كموعد انتظار وطلب منا الانتظار لدى العيادة . وبعد مجيء الدكتور للعيادة خرجت الممرضة وقامت بالنداء على ٣ أسماء من بينهم اسمنا وتوجهنا الى  الاستقبال ، وتم اخبارنا من قبل موظف الاستقبال بان  الطبيب  لا يريد أن يستقبلنا وأن نذهب لإسترجاع قيمتها ..","We visited the hospital on September 13th for Dr. Nizar's clinic, arriving half an hour before our scheduled appointment. At reception, the receptionist asked if we had an appointment, and we replied that we didn't and wanted a waiting list. We were accepted and asked to wait at the clinic. After the doctor arrived, a nurse called out three names, including ours, and we went back to reception. The receptionist informed us that the doctor didn't want to see us and that we should go and get a refund.",null,"Patient",{"$nulls":15},358,30168358,"وزارة الصحة","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2022-10-09T15:46:00","امال القحطاني","24 Hours",null,null,341,3534,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2022-10-09T15:29:00","امال القحطاني","More than 72 Hours",null,null,333,30163241,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2022-10-11T22:12:00","امال القحطاني","More than 72 Hours"]
[null,9,337,30046786,"مراجع","التنويم","الخدمات المساندة","قسم النظافة","2022-10-05T18:37:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-05","12:56:00","تهاني عبدالله القرني","2022-10-08","14:39:00","2022-10-08","14:38:00","تهاني عبدالله القرني","2022-10-08","14:43:00","تهاني عبدالله القرني",2.7777777722803876E-3,"2022-10-09","11:16:00","تهاني عبدالله القرني",0.8562500000043656,{"$nulls":3},-44843.46944444445,{"$nulls":4},-44842.61319444444,{"$nulls":3},-44842.61319444444,"2022-10-11","08:41:00",2.74861111111386,"2022-10-31","12:05:00","تهاني عبدالله القرني",22.890277777776646,null,null,"Management complaints","3. Institutional issues","3.2.Environment","3.2.2.Poor cleanliness/sanitizing","تم حضوري بتاريخ 3 اكتوبر 2022م للولادة حيث حيث تم انعدام النظافة في غرفة الولادة ، تم وجود اغراض المريضة السابقة في الغرفة بالاضافة الى وجود دم في ارضية الغرفة . \n تم حضور العاملة لتنظيف غرفة 4161 ولم يكن التنظيف جيدا من قبلها .","I was admitted on October 3, 2022, for childbirth. The delivery room was unsanitary; the previous patient's belongings were still there, and there was blood on the floor.\n\nThe cleaning staff member came to clean room 4161, but the cleaning was inadequate.",null,"Patient",{"$nulls":15},359,30070250,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2022-10-09T16:19:00","تهاني عبدالله القرني","24 Hours",null,null,372,30214852,"مراجع","التنويم","التمريض","تمريض الحضانة","2022-10-11T18:56:00","تهاني عبدالله القرني","More than 72 Hours",null,null,380,30175825,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-10-13T17:26:00","امال القحطاني","More than 72 Hours"]
[null,10,328,30189786,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-10-05T20:29:00","امال القحطاني","More than 72 Hours","2022-10-03","20:43:00","امال القحطاني ","2022-10-05","20:29:00","2022-10-04","17:32:00","امال القحطاني ","2022-10-05","20:05:00","امال القحطاني",-0.016666666670062114,"2022-10-06","16:36:00","امال القحطاني",0.8548611111109494,{"$nulls":3},-44840.691666666666,{"$nulls":4},-44839.836805555555,{"$nulls":3},-44839.836805555555,"2022-10-09","13:04:00",3.7076388888890506,"2022-10-23","16:31:00","امال القحطاني",17.85138888889196,14768,"DR. HANA MOHAMED SONBOL ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care"," تم تركيب جهاز اللولب بطريقة خاطئة وبدون استخدام السونار وتم الرجوع للطبيبة وقامت بتركيبه للمره الثانيه بطريقة خاطئة وتم انتظارها للمره الثالثة لتاتي وتقوم بالتركيب وتم الانتظار لمدة طويلة وتم دخول عدد من المرضى قبلي وطلبت وتم التواصل مع الممرضه لتحدث مع الطبيبه ولم يت الرد من قبل الطبيبه المعالجه .","The IUD was inserted incorrectly and without using ultrasound. I went back to the doctor and she inserted it a second time incorrectly. I waited for her to come a third time and insert it. I waited for a long time and a number of patients entered before me. I asked and contacted the nurse to talk to the doctor, but there was no response from the treating doctor.",null,"Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},373,1362357,"وزارة الصحة","التنويم","التمريض","تمريض تنويم الأطفال","2022-10-11T14:51:00","تهاني عبدالله القرني","24 Hours",null,null,377,30056493,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-10-12T20:39:00","امال القحطاني","72 Hours",null,null,396,30226880,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-10-15T20:31:00","امال القحطاني","More than 72 Hours"]
[null,11,332,30142453,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-10-05T20:45:00","امال القحطاني","72 Hours","2022-10-05","20:46:00","امال القحطاني ","2022-10-04","20:13:00","2022-10-05","20:46:00","امال القحطاني ","2022-10-05","20:46:00","امال القحطاني",1.022916666661331,{"$nulls":3},-44839.865277777775,{"$nulls":3},0,{"$nulls":4},-44839.865277777775,{"$nulls":3},-44839.865277777775,"2022-10-06","12:01:00",0.6354166666715173,"2022-10-08","18:36:00","امال القحطاني",2.9097222222262644,13667,"DR. IKRAM RABEH AYED ","Clinical complaints","1. Quality","1.4.Treatment","1.5.1.Errors in diagnosis"," تم الكشف في اخر زياره عند دكتور خارج مستشفى الحمادي وتبين وجود خلع من وقت الولاده لدى الطفله وتم الحضور لمستشفى الحمادي للتاكد وزيارة دكتور من داخل  المستشفى وتبين نفس التشخيص بوجود خلع ويتوجب للتدخل الجراحي علما انه تم الكشف من قبل الطبيبه المعالجه بعد الولاده وتم خروج الطفله بدون اي ملاحظات تذكر  وتم مراجعة المستشفى مره اخرى عندما تبين ان هناك شد بالرجل اليسرى للطفله وتم اخبارانا لا يوجد مايستدعي القلق ولكن بعد فتره وعند مشي الطفل تبين بوجود مشكله بالرجل اليسرى . ","The last visit was to a doctor outside Al-Hammadi Hospital, and it was found that the child had a dislocation from the time of birth. We went to Al-Hammadi Hospital to confirm and visit a doctor from inside the hospital, and the same diagnosis was found, that there was a dislocation and that surgical intervention was required. Note that the treating doctor had examined the child after birth, and the child was discharged without any remarks. We went back to the hospital when it was found that there was a pull in the child’s left leg, and we were told that there was nothing to worry about. But after a while, when the child started walking, it became clear that there was a problem with the left leg.",null,"Patient",{"$nulls":4},"امل القحطاني ",1,{"$f":"BK13/BK15","v":{"v":0.5,"d":"50.00%"}},{"$nulls":3},1,{"$f":"BK13","v":1},{"$nulls":3},374,30152460,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-10-12T10:47:00","تهاني عبدالله القرني","24 Hours",null,null,382,30227199,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-10-13T17:22:00","امال القحطاني","48 Hours",null,null,396,30226880,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-10-15T20:31:00","امال القحطاني","More than 72 Hours"]
[null,12,45,30009475,"مراجع","العيادات الخارجية","الطبي","عيادات القلب","2022-10-06T12:39:00","امال القحطاني","More than 72 Hours","2022-08-31","19:37:00","امال القحطاني ","2022-10-06","12:39:00","2022-09-07","16:04:00","امال القحطاني ","2022-09-10","12:51:00","امال القحطاني",-25.991666666668607,"2022-10-01","16:37:00","تهاني عبدالله القرني",21.156944444446708,"2022-10-01","16:38:00","تهاني عبدالله القرني",6.944444467080757E-4,"2022-10-02","17:50:00","امال القحطاني","No Response ",22.20763888888905,"2022-10-10","11:33:00","تهاني عبدالله القرني",29.945833333331393,null,null,-44814.535416666666,{"$nulls":3},-44814.535416666666,null,"DR.SAAD ALZAHRANI","Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","تم الحضور على الموعد من قبلي ولم يتم الدخول الا بعد انتظار طويل امام العياده علما انه يتم دخول المرضى للعياده ولم يتم دخولي الا بعد التحدث واخبارهم ان موعدي اوشك على الانتهاء . ","I arrived on time for my appointment, but I was only allowed in after a long wait in front of the clinic. Patients were already being admitted, but I was only allowed in after speaking and informing them that my appointment was about to end.",null,"Patient",{"$nulls":4},"تهاني عبدالله القرني",1,{"$f":"BK14/BK15","v":{"v":0.5,"d":"50.00%"}},null,1,null,null,1,{"$nulls":3},378,30053430,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-10-12T19:24:00","امال القحطاني","More than 72 Hours",null,null,385,671821,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2022-10-15T17:34:00","امال القحطاني","48 Hours",null,null,388,30121269,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2022-10-16T10:11:00","امال القحطاني","24 Hours"]
[null,13,220,30095856,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2022-10-06T13:06:00","امال القحطاني","24 Hours","2022-09-15","11:21:00","امال القحطاني ","2022-10-06","13:06:00","2022-10-15","11:32:00","امال القحطاني ","2022-10-15","11:38:00","امال القحطاني",8.938888888893416,{"$nulls":3},-44849.48472222222,{"$nulls":3},0,{"$nulls":4},-44849.48472222222,{"$nulls":3},-44849.48472222222,"2022-10-15","12:37:00",0.04097222221753327,"2022-10-15","17:33:00","امال القحطاني",0.24652777777373558,13131,"DR. MOATH SAMI ALAHMAD","Clinical complaints","1. Quality","1.4.Treatment","1.4.1.Treatment plan issues","حصل لي حادث سيارة وعند وصول الإسعاف طلبت الذهاب الى مستشفى الحمادي فرع النزهة دخلت الطوارئ وتم عمل اشعة وتحاليل وتم ربط يدي اليمين حيث ان كلتا العظمتين قد كسروا. وبعد موافقة التأمينات وتشخيص الاطباء  . تم عمل جراحه لتركيب شرائح فى العظمتين. قام الدكتور معاذ سامي الأحمد بفتح اليد وتركيب شريحتين فى الساعد والزند وخرجت من المستشفى بعدها . وتابعت مع نفس الدكتور وظهر ان الجرح من جهة الزند لم يغلق ثم اخذ عينه من الجرح ليظهر ان الجرح ملتهب جداً وطلب منى ان اتي الى المستشفى ليتم الغيار عليه يوم بعد الآخر ثم طلبت منه الذهاب الى أجازة فوافق . وطلب مني أن اواصل الغيار على الجرح يوم تلو الآخر. وبعد ذهابي الى اكثر من طبيب قالوا انت عندك مشكلة فى الجرح وهذا خطأ وكتب تقرير بهذا ومع متابعة دكتور عظام اخر طلب مني التحليل بعد العملية فاعطيته . وقرر ان يجرى لي عملية تطهير بعد إرتفاع درجة الحرارة الى ٥:٣٩. واجريت العملية ورفع الشريحة قال انت عندك التهاب بكتيري فى عظمة الزند واستأصل الجزء الملتهب  وطلب ان يجري عملية لتركيب الشريحة مره اخرى. وأرسل الى التأمين بالموافقة على ذلك بعد ان تم الرفض من قبل التأمين أكثر من مره.. ثم تم اخذ عينات لتحليلها وقال بانه لايوجد شئ. وأجرى لي الدكتور معاذ ومعه الدكتور الاستشاري العملية باخذ خمسة سم من عظمة الحوض لوصل عظمة الزند بعد ان استاصل الجزء الملتهب. ثم خرجت وتابعتهم  وتم فك السلك من الجرح. وبعد عدة ايام ظهر التهاب خارج الجرح وطلب الدكتور تحاليل وظهر ان الالتهاب داخل الجرح وسيتم إجراء عملية جراحية اخرى وقد تم بالفعل مع دكتور استشاري آخر من قبل المستشفى ومع المتابعة ظهر صديد وطلب منى اخذ عينه منه واتضح بأنه التهاب. وبعد مواصلة اخذ المضاد الحيوي تحسن الالتهاب الى ان إللتأم الجرح . وبعد إجراء العلاج الطبيعي طلب منى الدكتور إجراء فحص الدم والنتيجة ارتفاع نسبة الالتهاب واثناء مراجعة المستشفى لديكم وكثرة الاجراءات تواصلت مع الشركة التي اعمل بها ثم قيل انه تم إنهاء العقد بسبب تأخير العمل .","I was in a car accident, and when the ambulance arrived, I asked to go to Al-Hammadi Hospital, Al-Nuzha branch. I went to the emergency room, where they did X-rays and blood tests. My right hand was then bandaged because both bones were broken. After the insurance company approved the surgery and the doctors diagnosed the fractures, surgery was performed to insert plates in both bones. Dr. Muath Sami Al-Ahmad opened my hand and inserted two plates in my forearm and ulna. I was discharged from the hospital afterward. I followed up with the same doctor, and it turned out that the wound on my ulna hadn't closed. He took a sample from the wound and found it was very infected. He asked me to come to the hospital for daily dressing changes. I asked him to take leave, and he agreed. He told me to continue dressing the wound daily. After seeing several doctors, they said I had a problem with the wound, which was a mistake, and they wrote a report to that effect. Another orthopedic doctor followed up and asked me for blood tests after the surgery, which I gave him. He decided to perform a debridement procedure after my temperature rose to 39°C. The operation was performed, and the plate was removed. The doctor diagnosed a bacterial infection in the ulna bone and removed the infected part. He requested another operation to reinsert the plate. He sent a letter of approval to the insurance company after they had rejected the request multiple times. Samples were taken for analysis, and the results showed no abnormalities. Dr. Muath and the consultant performed the operation, taking five centimeters from the pelvic bone to reconnect the ulna bone after removing the infected part. I was discharged and followed up with them. The sutures were removed from the wound. Several days later, an infection appeared outside the wound. The doctor ordered tests, which revealed an infection inside the wound. Another surgery was required, which was performed by a different consultant at the hospital. During follow-up, pus appeared, and a sample was taken, confirming an infection. After continuing antibiotic treatment, the infection improved until the wound healed. Following physical therapy, the doctor ordered a blood test, which showed a high level of infection. While I was visiting your hospital and dealing with the numerous procedures, I contacted my employer. I was then informed that my contract had been terminated due to work delays.",null,"Hospital",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BK13:BK14)","v":2},{"v":1,"d":"100%"},0,1,0,1,2,{"$nulls":3},387,48841,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2022-10-13T18:52:00","امال القحطاني","24 Hours",null,null,397,30121269,"مراجع","العيادات الخارجية","الطبي","فني تخطيط المخ والأعصاب","2022-10-16T19:47:00","امال القحطاني","More than 72 Hours",null,null,391,30091692,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2022-10-16T11:17:00","امال القحطاني","72 Hours"]
[2,14,337,30046786,"مراجع","التنويم","التمريض","تمريض قسم عمليات الولادة","2022-10-08T14:39:00","تهاني عبدالله القرني","24 Hours","2022-10-05","12:56:00","تهاني عبدالله القرني","2022-10-05","18:37:00","2022-10-08","02:38:00","تهاني عبدالله القرني","2022-10-08","14:42:00","تهاني عبدالله القرني",2.836805555562023,"2022-10-10","10:25:00","تهاني عبدالله القرني",1.8215277777781012,{"$nulls":3},-44844.43402777778,{"$nulls":4},-44842.6125,{"$nulls":3},-44842.6125,"2022-10-09","10:47:00",0.8368055555547471,"2022-10-09","11:17:00","تهاني عبدالله القرني",0.8576388888832298,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","في 3 أكتوبر 2022، لم تستجب الممرضات لنداء المريضة، ولم يتعاونّ معها. عند ولادة المريضة، بدأ الطفل بالخروج، فجاءت الممرضة إليها، وأغلقت ساقيها، ودفعت الطفل إلى داخلها، ثم صرخت الممرضة مطالبةً باستدعاء الطبيب قائلةً: \"إنها حالة طارئة\". كما أن جهاز التخدير (إنتونوكس) لم يكن فعالاً، وتم استبداله مرتين.","On 3 OCT 2022 the nurses didn’t responded to the patient when she called them and they are not cooperative. When the patient was delivered the baby start to come out then the nurse came to the patient and close her legs and push the baby inside her and the nurse screamed to call the Dr. “emergency situation”. Also, the ENTONOX was not work and they are change it twice.  ",null,"Patient",{"$nulls":15},400,1827709,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2022-10-17T18:52:00","امال القحطاني","24 Hours",null,null,398,671821,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2022-10-16T20:24:00","امال القحطاني","More than 72 Hours",null,null,396,30226880,"ذوي المراجع","التنويم","التمريض","تمريض الحضانة","2022-10-16T17:24:00","امال القحطاني","More than 72 Hours"]
[null,15,345,30079070,"ذوي المراجع","الطوارئ","التمريض","تمريض الطوارئ","2022-10-08T14:53:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-06","09:36:00","تهاني عبدالله القرني","2022-10-08","14:53:00","2022-10-08","11:31:00","تهاني عبدالله القرني","2022-10-08","14:55:00","تهاني عبدالله القرني",1.3888888934161514E-3,"2022-10-09","11:13:00","تهاني عبدالله القرني",0.8458333333328483,"2022-10-10","10:24:00","تهاني عبدالله القرني",0.9659722222204437,"2022-10-11","10:42:00","تهاني عبدالله القرني","No Response ",2.8243055555503815,{"$nulls":3},-44842.62152777778,"2022-10-12","17:24:00",4.103472222217533,"2022-10-29","13:54:00","تهاني عبدالله القرني",20.95763888888905,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.6.Lab results issues","في 3 أكتوبر 2022، أخذت الممرضة مسحة من طفلي في قسم الطوارئ، وأخبروني أن النتيجة ستظهر بعد يومين. عدتُ بعد يومين، لكنهم لم يرسلوا المسحة إلى المختبر، وطلبوا مني إعادة المسحة لطفلي مرة أخرى.","On 3 Oct 2022 in the emergency department the nurse took a swab from my baby and they told the result will appear after two days. I came after two days but they didn’t send the swap to the lab and they let me to payed again and do it for my baby again . ",null,"Patient",{"$nulls":15},404,30161565,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-10-17T19:55:00","امال القحطاني","24 Hours",null,null,407,30011418,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-10-18T18:29:00","امال القحطاني","More than 72 Hours",null,null,371,30226819,"ذوي المراجع","التنويم","الطبي","تنويم الأطفال","2022-10-18T12:22:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,16,351,1841370,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2022-10-08T15:23:00","امال القحطاني","More than 72 Hours","2022-10-06","14:23:00","تهاني عبدالله القرني","2022-10-08","15:23:00","2022-10-06","15:00:00","تهاني عبدالله القرني","2022-10-06","15:36:00","امال القحطاني",-1.9909722222218988,"2022-10-08","15:24:00","تهاني عبدالله القرني",1.991666666668607,"2022-10-09","20:12:00","امال القحطاني",1.1999999999970896,"2022-10-23","16:38:00","امال القحطاني","No Response ",17.043055555557657,"2023-02-05","19:08:00","امال القحطاني",122.1472222222219,null,null,-44840.65,{"$nulls":3},-44840.65,null,"DR.ABED ALLUHAIBI","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","يتم حضوري لعيادة الدكتور عابد اللهيبي أعالج ابني من القولون التقرحي وتم طلب عمل منظار بعد معالجة دامت سنة ودائمًا نأتي إليه واسلوبه في كل زياره غير مقبول وتعامله غير لائق جدًا معنا وفي كل زياره الى عيادة الدكتور يسأل المريض ونخرج وعند سواله عن حالة ابني لا يتم التوضيح الكامل والواضح لحالته المرضيه ونطلب استشارة منه في بعض الامور المتعلقة بالمرض دائما يرد بأجابات غير واضحه وفي اخر فحص منظار تم عمله لابني  خرج مباشرة دون ان يعطينا اي نصائح او ارشادات . ","I attend Dr. Abed Al-Lahibi’s clinic to treat my son for ulcerative colitis. An endoscopy was requested after a year of treatment. We always come to him, and his manner in every visit is unacceptable and his treatment of us is very inappropriate. In every visit to the doctor’s clinic, he asks the patient questions and we leave. When he asks about my son’s condition, there is no full and clear explanation of his medical condition. We ask him for advice on some matters related to the disease, and he always gives unclear answers. In the last endoscopy examination that was done for my son, he left immediately without giving us any advice or instructions.",null,"Patient",{"$nulls":4},"CCHI",{"$f":"BK15","v":2},{"$f":"BK18/92","v":{"v":0.021739130434782608,"d":"2.17%"}},{"$nulls":8},409,30097503,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2022-10-18T19:04:00","امال القحطاني","24 Hours",null,null,418,1593638,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2022-10-19T17:29:00","تهاني عبدالله القرني","72 Hours",null,null,371,30226819,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2022-10-18T12:24:00","تهاني عبدالله القرني","48 Hours"]
[null,17,342,30224231,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات التخدير","2022-10-08T15:30:00","امال القحطاني","More than 72 Hours","2022-10-05","18:02:00","امال القحطاني ","2022-10-08","15:30:00","2022-10-06","20:25:00","امال القحطاني ","2022-10-06","20:27:00","امال القحطاني",-1.7937500000043656,{"$nulls":3},-44840.85208333333,{"$nulls":3},0,{"$nulls":4},-44840.85208333333,"2022-10-22","17:57:00","امال القحطاني",15.895833333335759,"2022-10-06","22:23:00",0.08055555555620231,{"$nulls":3},-44840.85208333333,12889,"DR. YASSER MAHMOUD HUSSEIN ","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","لدى والدتي عمليه وتم الحضور لدكتور التخدير لحين وصول الدكتور مصعب وتم التحدث معي ومع والدتي بطريقة غير مهنيه ، حيث تم تكرار الاسئله على والدتي من قبل الدكتور ياسر (من الشخض الذي قام بتوجيهكم لي ؟ عملية المريض الساعه كم ؟ لماذا تم الحضور اليوم ولم يكن امس ؟ لماذا تم ارسالك من قبل التمريض الي وليس من قبل الدكتور اسئله لا تهم المريض ووتخص اجراءات من داخل المستشفى يجب ان تكون واضحه قبل وصول المريض . لم يكن هناك شرح كافي وواضح يخص مشكلة تخطيط القلب وعند سواله عن المشكلة تم اخباري من قبله لن تفهمي المكتوب بالورق  ويتم الانشغال بالاتصال بالدكتور وبالتمريض ويتم تكرار نفس الاسئله والانتظار لوقت اطول وتم خروجي من المستشفى مع والدتي لما واجهته من اسلوب غير لائق من قبل الدكتور وعدم اعطاء المريض وذويه اي اهميه .","My mother had surgery, and we went to the anesthesiologist while waiting for Dr. Musab to arrive. Dr. Yasser spoke to me and my mother in an unprofessional manner, repeatedly asking my mother questions like, \"Who referred you to me?\", \"What time is the patient's surgery?\", \"Why did you come today and not yesterday?\", and \"Why were you sent to me by the nurses and not by the doctor?\" These questions were irrelevant to the patient and concerned internal hospital procedures that should be clear before the patient's arrival. There was no clear explanation regarding the ECG issue, and when I asked about it, he told me I wouldn't understand what was written on the paper. He kept calling the doctor and the nurses, repeating the same questions and making me wait even longer. I left the hospital with my mother because of the doctor's inappropriate behavior and his complete disregard for the patient and her family.",null,"Patient",{"$nulls":15},416,30157078,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2022-10-19T14:07:00","تهاني عبدالله القرني","24 Hours",null,null,403,537722668,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2022-10-20T18:12:00","امال القحطاني","More than 72 Hours",null,null,410,30017415,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2022-10-20T19:15:00","امال القحطاني","More than 72 Hours"]
[null,18,375,30219377,"وزارة الصحة","التنويم","الطبي","تنويم الأطفال","2022-10-09T12:40:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-09","12:40:00","تهاني عبدالله القرني","2022-10-09","12:40:00","2022-10-12","17:23:00","تهاني عبدالله القرني","2022-10-12","17:23:00","تهاني عبدالله القرني",3.196527777778101,{"$nulls":3},-44846.72430555556,{"$nulls":3},0,{"$nulls":4},-44846.72430555556,{"$nulls":3},-44846.72430555556,"2022-10-18","13:06:00",5.821527777770825,"2022-10-18","13:06:00","تهاني عبدالله القرني",5.821527777770825,null,"DR.MOHAMMED ALMANASEER ","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.4.Failure to clarify patient case to his family","عدم شرح الخطة العلاجية لوالدة الطفل وتوضيح حالة الطفل . ","Failure to explain the treatment plan to the child's mother and clarify the child's condition.",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},417,1086180948,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2022-10-19T15:10:00","تهاني عبدالله القرني","24 Hours",null,null,423,1571840,"مراجع","التنويم","التمريض","تمريض قسم العمليات","2022-10-23T14:35:00","تهاني عبدالله القرني","More than 72 Hours",null,null,419,30120044,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2022-10-22T09:37:00","امال القحطاني","48 Hours"]
[null,19,347,30017325,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2022-10-09T13:04:00","تهاني عبدالله القرني","24 Hours","2022-10-06","13:00:00","تهاني عبدالله القرني","2022-10-09","13:04:00","2022-10-09","13:04:00","تهاني عبدالله القرني","2022-10-09","13:04:00","تهاني عبدالله القرني",0,{"$nulls":3},-44843.544444444444,{"$nulls":3},0,{"$nulls":4},-44843.544444444444,"2022-10-09","13:05:00","تهاني عبدالله القرني",6.944444467080757E-4,null,null,-44843.544444444444,{"$nulls":3},-44843.544444444444,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","كان عندي موعد في النزهة مع الدكتور ايمن زهير الساعه ١١ وعشرة دقائق وبعد الوصول تم التأخير من قبل\nالاستقبال بتحديث البيانات لا أدري المهم بعد الانتهاء وتحويل للدكتور انتظرت أمام الباب ١٠ دقائق والممرضه\nتقول لي انتظر بعد خروج المريض و أتفاجأ بعدم وجود مريض والدكتور غير موجود والساعة كانت بحدود ١١ و٤٥\nدقيقة وطلبت إلغاء الموعد وذهبت إلى الإدارة على اساس يجهزولي موعد مع دكتو عمر رئيس القسم الأسنان\nويرسلولي اياه لكن للأسف لليوم ماجاني تحديث للموعد او اي اهتمام. هذا رقمي 0560056360 للتواصل.","I had an appointment at Al-Nuzha Clinic with Dr. Ayman Zuhair at 11:10 AM. Upon arrival, I was delayed by reception staff who were updating my information (I don't know why). After they finished and I was referred to the doctor, I waited outside the door for 10 minutes. The nurse told me to wait until the patient left, but I was surprised to find there was no patient and the doctor wasn't there. It was around 11:45 AM. I asked to cancel the appointment and went to the administration to arrange an appointment for me with Dr. Omar, the head of the dental department, and send it to me. Unfortunately, I haven't received any update or any attention to this day. This is my number: 0560056360.",null,"Patient",{"$nulls":4},{"$f":"BM15","v":0},{"$f":"BN15","v":1},{"$f":"BO15","v":0},{"$f":"BP15","v":1},{"$nulls":7},478,1718885,"وزارة الصحة","الطوارئ","الطبي","الأشعة","2022-10-22T14:42:00","تهاني عبدالله القرني","More than 72 Hours",null,null,449,30015792,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2022-10-25T15:13:00","تهاني عبدالله القرني","24 Hours",null,null,432,1833685,"ذوي المراجع","التنويم","الطبي","تنويم الأطفال","2022-10-22T15:34:00","امال القحطاني","24 Hours"]
[null,20,341,3534,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2022-10-09T15:29:00","امال القحطاني","More than 72 Hours","2022-10-05","17:48:00","امال القحطاني ","2022-10-09","15:29:00","2022-10-08","16:22:00","تهاني عبدالله القرني","2022-10-08","16:23:00","تهاني عبدالله القرني",-0.9625000000014552,{"$nulls":3},-44842.68263888889,{"$nulls":3},0,{"$nulls":4},-44842.68263888889,{"$nulls":3},-44842.68263888889,"2022-10-09","09:43:00",9,"2023-01-12","10:09:00","امال القحطاني",95.74027777778247,10864,"DR. OMAR MAHMOUD ALHEYASAT ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تم عمل تركيبات اسنان عند الدكتور صالح  فرع العليا ولم تكن المقاسات مضبوطه ويوجد فراغات بين التركيبات سببت لي التهابات باللثه حيث اثرت على الاسنان الاخرى ومشاكل باللثة بسبب دخول الاكل داخل الفجوات حاولت كثير انها تتعالج وتم مراجعة بين الدكتور فراس الحلبي والدكتور صالح ولم تتغيرالنتيجه.. وتم اخباري من قبل اخر زيارة لدى الدكتور عمر ان التلبيسات لابد من تغيرها وعمل تركيبات جديده. ","I had dental prosthetics done at Dr. Saleh's Al-Ulya branch, but the measurements were not accurate and there are gaps between the prosthetics that caused me gum inflammation, which affected my other teeth and caused gum problems due to food getting into the gaps. I tried many times to treat it and consulted between Dr. Firas Al-Halabi and Dr. Saleh, but the result did not change. I was told before my last visit to Dr. Omar that the crowns must be changed and new prosthetics made.",null,"Hospital",{"$nulls":4},{"$f":"BJ21/BK18","v":{"v":0,"d":"0.00%"}},{"$f":"BK21/BK18","v":{"v":0.5,"d":"50.00%"}},{"$f":"BL21/BK18","v":{"v":0,"d":"0.00%"}},{"$f":"BM21/BK18","v":{"v":0.5,"d":"50.00%"}},{"$nulls":7},440,2491864464,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2022-10-24T11:55:00","تهاني عبدالله القرني","More than 72 Hours",null,null,442,30229207,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2022-10-26T15:28:00","تهاني عبدالله القرني","More than 72 Hours",null,null,389,30227949,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-10-22T18:22:00","امال القحطاني","48 Hours"]
[null,21,358,30168358,"وزارة الصحة","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2022-10-09T15:46:00","امال القحطاني","24 Hours","2022-10-09","15:46:00","امال القحطاني ","2022-10-09","15:46:00",{"$nulls":3},"2022-10-09","15:46:00","امال القحطاني ",0,{"$nulls":3},-44843.65694444445,{"$nulls":3},0,{"$nulls":4},-44843.65694444445,{"$nulls":3},-44843.65694444445,"2022-10-10","13:53:00",0.921527777776646,"2022-10-10","13:53:00","تهاني عبدالله القرني",0.921527777776646,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","لم يتم اعطائي موعد علاج طبيعي الابعد ثلاث اسابيع . ","I was not given a physical therapy appointment until three weeks later.",null,"Hospital",{"$nulls":15},441,30228438,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-10-24T13:38:00","تهاني عبدالله القرني","More than 72 Hours",null,null,453,635025,"مراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2022-10-27T13:41:00","تهاني عبدالله القرني","More than 72 Hours",null,null,429,30012704,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-10-23T14:40:00","تهاني عبدالله القرني","72 Hours"]
[null,22,359,30070250,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2022-10-09T16:19:00","تهاني عبدالله القرني","24 Hours","2022-10-09","16:19:00","تهاني عبدالله القرني","2022-10-09","16:19:00",{"$nulls":3},"2022-10-09","16:19:00","تهاني عبدالله القرني",0,{"$nulls":3},-44843.67986111111,{"$nulls":3},0,{"$nulls":4},-44843.67986111111,{"$nulls":3},-44843.67986111111,"2022-10-09","16:35:00",0.011111111110949423,"2022-10-09","16:35:00","تهاني عبدالله القرني",0.011111111110949423,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.8.Medication shortages","عدم توفر الدواء في الصيدلية . ","The medication is unavailable at the pharmacy.",null,"Patient",{"$nulls":4},"In-Patient",null,{"$f":"BK24/BK27","v":{"v":0,"d":"0.00%"}},{"$nulls":8},457,30085957,"وزارة الصحة","الطوارئ","الإداري","الموافقات الطبية","2022-10-25T11:34:00","تهاني عبدالله القرني","More than 72 Hours",null,null,408,30166401,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2022-10-27T17:18:00","امال القحطاني","More than 72 Hours",null,null,443,1718885,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة - أطفال","2022-10-24T16:36:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,23,360,30219377,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2022-10-10T13:35:00","تهاني عبدالله القرني","24 Hours","2022-10-09","16:51:00","تهاني عبدالله القرني","2022-10-10","13:35:00","2022-10-10","13:31:00","تهاني عبدالله القرني","2022-10-10","13:38:00","تهاني عبدالله القرني",0.002083333340124227,{"$nulls":3},-44844.56805555556,{"$nulls":3},0,{"$nulls":4},-44844.56805555556,{"$nulls":3},-44844.56805555556,"2022-10-11","08:14:00",0.7749999999941792,"2022-10-11","10:59:00","تهاني عبدالله القرني",0.8895833333299379,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","في 9 أكتوبر 2022، تأخرت الممرضات كثيراً ولم يستجبن عندما اتصلت بهن، كما تركن الباب مفتوحاً، فهن لسن محترفات عند وضع القنية لطفلي.","On 9 Oct 2022 the nurses very delay and they didn’t reposed when I called them and they left the door open , they are not professionals  when they are put the cannula for my baby .  ",null,"Patient",{"$nulls":4},"Out-Patient",1,{"$f":"BK25/BK27","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},448,30148976,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2022-10-25T14:40:00","تهاني عبدالله القرني","48 Hours",null,null,421,30219053,"مراجع","العيادات الخارجية","الطبي","عيادات الصدرية","2022-10-27T18:17:00","امال القحطاني","72 Hours",null,null,439,1292868,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-10-24T17:28:00","امال القحطاني","72 Hours"]
[null,24,360,30219377,"ذوي المراجع","التنويم","الطبي","تنويم الأطفال","2022-10-10T13:39:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-09","16:51:00","تهاني عبدالله القرني","2022-10-10","13:39:00","2022-10-10","13:31:00","تهاني عبدالله القرني","2022-10-10","13:40:00","تهاني عبدالله القرني",6.944444467080757E-4,"2022-10-11","10:56:00","تهاني عبدالله القرني",0.8861111111109494,"2022-10-12","10:20:00","تهاني عبدالله القرني",0.9749999999985448,{"$nulls":4},-44844.569444444445,{"$nulls":3},-44844.569444444445,"2022-10-18","12:53:00",7.96736111111386,"2022-10-18","12:53:00","تهاني عبدالله القرني",7.96736111111386,null,"DR.MOHAMMED ALMANASEER ","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.4.Failure to clarify patient case to his family","لم يتم توضيح حالة طفلي بشكل كامل من قبل الطبيب حيث اخبرني بالبحث والقراءة عن مرضه بالاضافة الى عدم توضيح الخطة العلاجيه من قبله ","My child's condition was not fully explained by the doctor, who told me to research and read about his illness, and also did not clarify the treatment plan.",null,"Patient",{"$nulls":4},"ER",1,{"$f":"BK26/BK27","v":{"v":0.5,"d":"50.00%"}},{"$nulls":8},457,30085957,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2022-10-26T12:45:00","تهاني عبدالله القرني","48 Hours",null,null,444,30051980,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-10-27T19:24:00","امال القحطاني","More than 72 Hours",null,null,443,1718885,"ذوي المراجع","الطوارئ","الطبي","الأشعة","2022-10-25T14:11:00","تهاني عبدالله القرني","48 Hours"]
[null,25,373,1362357,"وزارة الصحة","التنويم","التمريض","تمريض تنويم الأطفال","2022-10-11T14:51:00","تهاني عبدالله القرني","24 Hours","2022-10-11","14:51:00","تهاني عبدالله القرني","2022-10-11","14:51:00",{"$nulls":3},"2022-10-11","14:51:00","تهاني عبدالله القرني",0,{"$nulls":3},-44845.61875,{"$nulls":3},0,{"$nulls":4},-44845.61875,{"$nulls":3},-44845.61875,"2022-10-11","14:57:00",4.166666665696539E-3,"2022-10-11","14:57:00","تهاني عبدالله القرني",4.166666665696539E-3,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","لا يتم الاعتناء بالاطفال ومتابعتهم من قبل التمريض غرفة رقم 3158","The children are not being cared for or monitored by the nurses in room 3158.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK24+BK25+BK26","v":2},{"$f":"SUM(BL24:BL26)","v":{"v":1,"d":"100%"}},{"$nulls":19},461,30207758,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2022-10-29T10:45:00","تهاني عبدالله القرني","More than 72 Hours",null,null,447,30227912,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2022-10-25T16:35:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,26,372,30214852,"مراجع","التنويم","التمريض","تمريض الحضانة","2022-10-11T18:56:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-11","12:29:00","تهاني عبدالله القرني","2022-10-11","18:56:00","2022-10-12","13:51:00","تهاني عبدالله القرني","2022-10-12","13:53:00","تهاني عبدالله القرني",0.7895833333313931,"2022-10-18","10:44:00","تهاني عبدالله القرني",5.868750000001455,"2022-10-18","10:54:00","تهاني عبدالله القرني",0.006944444445252884,{"$nulls":4},-44846.57847222222,{"$nulls":3},-44846.57847222222,"2022-10-18","14:28:00",6.024305555554747,"2022-10-18","16:08:00","تهاني عبدالله القرني",6.09375,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.4.Insensitive to patient needs","في ١٠ أكتوبر ٢٠٢٢، اتصلت الأم بالحضانة لإحضار طفلها، وانتظرت لمدة ساعة كاملة دون أن يُسلّمها أحد طفلها. ثم ذهبت إلى الحضانة، وعندما سألت عن طفلها، لم تُجبها الممرضة حتى اشتكت للمدير. وعندما أحضروا لها طفلها، وجدته يخدش وجهه بأظافره.","On 10 Oct 2022 the mother called the nursery to bring her baby and she waiting for one hour and no one give the mother her baby. Then she went to the nursery and when she asked for her baby the nurse did not responded to the mother until she complained to the manger. Then when they are bring her baby she found he scratched his face with his fingernails. ",null,"Hospital",{"$nulls":4},"Medical",null,{"$f":"BK28/BK30","v":{"v":0,"d":"0.00%"}},{"$nulls":19},461,30207758,"مراجع","العيادات الخارجية","الإداري","مكتب التنويم","2022-10-29T10:45:00","تهاني عبدالله القرني","72 Hours",null,null,446,30198146,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2022-10-25T16:44:00","تهاني عبدالله القرني","48 Hours"]
[null,27,333,30163241,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2022-10-11T22:12:00","امال القحطاني","More than 72 Hours","2022-10-04","09:10:00","امال القحطاني ","2022-10-11","10:12:00","2022-10-13","10:05:00","امال القحطاني ","2022-10-13","10:08:00","امال القحطاني",1.9972222222204437,{"$nulls":3},-44847.42222222222,{"$nulls":3},0,{"$nulls":4},-44847.42222222222,{"$nulls":3},-44847.42222222222,"2022-10-13","20:07:00",0.41597222221753327,"2022-10-17","10:04:00","امال القحطاني",3.9972222222204437,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","لم يكن هناك أي رد من طاقم التمريض، ولم تكن لديهم أي خبرة في التعامل مع الطفل. طاقم التمريض غير متعاون ومهمل.","There was no response from the nursing staff and there was no experience of the nursing staff in dealing with the child . The nursing staff is unhelpful and careless",null,"Patient",{"$nulls":4},"Admin",2,{"$f":"BK29/BK30","v":{"v":1,"d":"100.00%"}},{"$nulls":19},463,30059882,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2022-10-29T18:15:00","امال القحطاني","More than 72 Hours",null,null,437,30128507,"ذوي المراجع","التنويم","الخدمات المساندة","قسم النظافة","2022-10-26T18:17:00","امال القحطاني","More than 72 Hours"]
[null,28,374,30152460,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-10-12T10:47:00","تهاني عبدالله القرني","24 Hours","2022-10-12","10:47:00","تهاني عبدالله القرني","2022-10-12","10:47:00",{"$nulls":3},"2022-10-12","10:47:00","تهاني عبدالله القرني",0,{"$nulls":3},-44846.44930555556,{"$nulls":3},0,{"$nulls":4},-44846.44930555556,{"$nulls":3},-44846.44930555556,"2022-10-12","11:46:00",0.04097222221753327,"2022-10-12","11:46:00","تهاني عبدالله القرني",0.04097222221753327,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تم عمل فحص الزوج قبل سنه ومازال الطلب معلق حيث لا استطيع ادخال الطلب الجديد الا بالغاء الطلب السابق . ","The husband's medical examination was done a year ago and the application is still pending as I cannot submit the new application unless the previous application is cancelled.",null,"Hospital",{"$nulls":4},"Total",{"$f":"BK28+BK29+BJ97","v":2},{"$f":"BL28+BL29+BK97","v":{"v":1,"d":"100%"}},{"$nulls":19},487,30228588,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2022-10-31T14:41:00","تهاني عبدالله القرني","72 Hours",null,null,466,30226179,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2022-10-26T19:00:00","امال القحطاني","24 Hours"]
[null,29,378,30053430,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-10-12T19:24:00","امال القحطاني","More than 72 Hours","2022-10-12","19:12:00","امال القحطاني ","2022-10-12","19:24:00","2022-10-12","19:24:00","امال القحطاني ","2022-10-12","19:24:00","امال القحطاني",0,"2020-10-13","10:10:00","امال القحطاني",-729.3847222222248,{"$nulls":3},-44117.42361111111,{"$nulls":4},-44846.808333333334,{"$nulls":3},-44846.808333333334,"2022-10-15","19:57:00",3.022916666668607,"2022-10-17","11:14:00","امال القحطاني",4.6597222222189885,11088,"DR. HAZEM AHMED ALI ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تم الحضور لقسم الطوارئ ولدى ابنتي ارتفاع في درجة الحراره وتم الانتظار مايقارب الساعه والنصف لحين وصول الطبيب المعالج حيث تم عمل الاسعافات الاوليه من قبلي لاخفاض درجة الحراره لم يكن هناك ايضا التزام بارتداء الكمام حيث ان الانتظار لمختلف اقسام المرضى مما يعرضهم لاحتمالية انتقال الامراض بينهم . ","I went to the emergency department and my daughter had a high fever. I waited for about an hour and a half until the attending physician arrived. I administered first aid to lower her fever. There was also no adherence to wearing a mask, as the waiting was for different patient departments, which exposed them to the possibility of disease transmission among them.",null,"Patient",{"$nulls":15},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},462,30052322,"مراجع","التنويم","الإداري","قسم الأمن","2022-10-31T15:59:00","تهاني عبدالله القرني","72 Hours",null,null,465,30226179,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2022-10-26T19:02:00","امال القحطاني","24 Hours"]
[null,30,377,30056493,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-10-12T20:39:00","امال القحطاني","72 Hours","2022-10-12","17:42:00","امال القحطاني ","2022-10-12","20:39:00","2022-10-12","08:39:00","امال القحطاني ","2022-10-12","20:39:00","امال القحطاني",0,{"$nulls":3},-44846.86041666667,{"$nulls":3},0,{"$nulls":4},-44846.86041666667,{"$nulls":3},-44846.86041666667,"2022-10-15","17:22:00",2.8631944444423425,"2022-10-15","17:22:00","امال القحطاني",2.8631944444423425,8829,"DR. FATAT ARIF NABHA","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","طلبت مني الدكتورة عمل اشعة وتحليل دم ثم ارجع لها.. لما رجعت طرقت الباب واستأذنت وقالت تفضلي سألتها عن النتيجة وبدأت برفع صوتها ان النتيجة ما طلعت، قلت لها ممرضة الاشعة قالت مافيه شي الحمد الله قالت ايوه لكن تحاليل الدم ما طلعت وبدأت ترفع صوتها اكثر وتقول انتم ما تفهمون عشوائيين تدخلون وبس \"تسببون لي مرض نفسي\" قلت طيب هي تطلع بكرا صحيح؟ ممكن تتصلين علي تعلميني النتيجة قالت:لا طبعاً تعالي انا موفاضية لكم ما عندي الا انت عشان اتصل عليك شوفي الزحمة","The doctor asked me to get an X-ray and blood test, then come back. When I returned, I knocked on the door, asked permission to enter, and she said, \"Come in.\" I asked her about the results, and she started raising her voice, saying they weren't ready yet. I told her the X-ray nurse said everything was fine, thank God. She said, \"Yes, but the blood test results aren't back,\" and she started raising her voice even more, saying, \"You people don't understand! You just barge in and do nothing! You're giving me a mental breakdown!\" I said, \"Okay, they'll be ready tomorrow, right? Could you call me and tell me the results?\" She said, \"No, of course not. Come over. I'm busy. You're the only one I can call. Look how busy I am!\"",null,"Patient",{"$nulls":15},"امال القحطاني ",8,{"$f":"BV32/BV34","v":{"v":0.3333333333333333,"d":"33.33%"}},7,null,null,1,{"$f":"BV32","v":8},{"$nulls":3},493,30078882,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-10-31T18:30:00","تهاني عبدالله القرني","More than 72 Hours",null,null,458,30221945,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2022-10-27T13:48:00","تهاني عبدالله القرني","48 Hours"]
[null,31,382,30227199,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-10-13T17:22:00","امال القحطاني","48 Hours","2022-10-13","17:03:00","امال القحطاني ","2022-10-13","17:22:00","2022-10-16","17:30:00","امال القحطاني ","2022-10-16","17:33:00","امال القحطاني",3.007638888884685,{"$nulls":3},-44850.73125,{"$nulls":3},0,{"$nulls":4},-44850.73125,{"$nulls":3},-44850.73125,"2022-10-16","19:24:00",0.07708333333721384,"2022-10-17","18:24:00","امال القحطاني",1.0354166666729725,null,"DR.TENA SOHEL","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","تم عمل تحاليل للوباء الكبدي مرتين ولم يتم اخبارنا بوجود اشتباه الا بعد الولاده وبسبب هذا الاهمال ممكن ان يترتب اصابه الاطفال بعد الولاده","Hepatitis tests were performed twice, but we were not informed of the suspected infection until after the birth. Due to this negligence, the children may have contracted the virus after birth.",null,"Patient",{"$nulls":15},"تهاني عبدالله القرني",16,{"$f":"BV33/BV34","v":{"v":0.6666666666666666,"d":"66.67%"}},6,3,null,7,{"$f":"BV33","v":16},{"$nulls":3},491,1212395,"مراجع","العيادات الخارجية","الإداري","استقبال الأشعة","2022-10-31T19:03:00","تهاني عبدالله القرني","More than 72 Hours",null,null,470,30229625,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2022-10-27T18:29:00","امال القحطاني","More than 72 Hours"]
[null,32,380,30175825,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-10-13T17:26:00","امال القحطاني","More than 72 Hours","2022-10-13","09:25:00","امال القحطاني ","2022-10-13","17:26:00","2022-10-13","17:26:00","امال القحطاني ","2022-10-13","17:27:00","امال القحطاني",6.9444443943211809E-4,"2022-10-15","17:19:00","امال القحطاني",1.9944444444481633,"2022-10-16","17:38:00","امال القحطاني",1.0131944444437977,{"$nulls":4},-44847.72708333333,{"$nulls":3},-44847.72708333333,"2022-10-17","13:16:00",3.8256944444437977,"2022-10-17","18:34:00","امال القحطاني",4.046527777776646,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.6.Lab results issues","في احد مراجعات الحمل مع دكتورة النساء والولادة عزة جعفر بشير طلبت مننا عمل مجموعة من التحاليل ومنها سكر الدم وبعد التوجه الى المختبر وسحب عينة الدم صدرت النتيجة وقامت الدكتورة بالاتصال بالمريضه وطلبت اعادة التحليل او مراجعة اخصائي باطنه وذلك يعود لنتيجة التحليل الخاطئه التي اشارة ان المراجع نسبة السكر التراكمي لديه اكثر من ٪١١؜ وهذي مرحله متقدمة لمرضى السكر وذات خطورة عالية، اصيبة المراجعه بصدمة نفسيه وانهارت بالبكاء بسبب ظنها ان النتيجة صحيحه وبعد التوجة في نفس اليوم لاحد المراكز الطبي الاخرى تم عمل تحليل سكر الدم مره اخرى وبعد صدور النتيجة تبين ان السكر التراكمي لديها ٪٤.٦؜ وهذا يعني ان نتيجة التحليل التي تم عملها لديكم خاطئه","During a prenatal appointment with Dr. Azza Jaafar Bashir, an obstetrician-gynecologist, we were asked to undergo a series of tests, including a blood glucose test. After going to the lab and having the blood sample drawn, the results were released. The doctor contacted the patient and requested a retest or a consultation with an internist due to an incorrect result indicating that her HbA1c level was over 11%, a high-risk and advanced stage of diabetes. The patient was shocked and broke down in tears, believing the result to be correct. Later that same day, she went to another medical center where her blood glucose was tested again. The results showed her HbA1c was 4.6%, indicating that the initial test result was incorrect.",null,"Patient",{"$nulls":15},"Total",{"$f":"SUBTOTAL(9,BV32:BV33)","v":24},{"$f":"SUBTOTAL(9,BW32:BW33)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BX32:BX33)","v":13},{"$f":"SUM(BY32:BY33)","v":3},{"$f":"SUM(BZ32:BZ33)","v":0},{"$f":"SUM(CA32:CA33)","v":8},{"$f":"SUBTOTAL(9,CB32:CB33)","v":24},{"$nulls":14},470,30229625,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-10-27T18:30:00","امال القحطاني","More than 72 Hours"]
[null,33,387,48841,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الإدارة","2022-10-13T18:52:00","امال القحطاني","24 Hours","2022-10-13","18:52:00","امال القحطاني ","2022-10-13",44847,{"$nulls":3},"2022-10-13","18:52:00","امال القحطاني",-44846.21388888889,{"$nulls":3},-44847.78611111111,{"$nulls":3},0,{"$nulls":4},-44847.78611111111,{"$nulls":3},-44847.78611111111,"2022-10-13","19:28:00",0.02500000000145519,"2022-10-13","19:28:00","امال القحطاني",0.02500000000145519,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تم اضافة تشخيص لدكتور العياده النفسية الى الاجازه المرضية  الصادره للمريض ","A diagnosis from the psychiatrist was added to the patient's sick leave and diagnostic report.",null,"Patient",{"$nulls":37},482,30230747,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة لحديثي الولادة","2022-10-29T20:39:00","امال القحطاني","More than 72 Hours"]
[3,34,385,671821,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2022-10-15T17:34:00","امال القحطاني","48 Hours","2022-10-13","18:24:00","امال القحطاني ","2022-10-15","17:34:00","2022-10-15","17:23:00","امال القحطاني ","2022-10-15","17:34:00","امال القحطاني",0,"2022-10-16","17:37:00","امال القحطاني",1.0020833333328483,{"$nulls":3},-44850.73402777778,{"$nulls":4},-44849.731944444444,"2022-10-17","11:17:00","امال القحطاني",1.7381944444423425,null,null,-44849.731944444444,{"$nulls":3},-44849.731944444444,null,"DR.NADEEM AHMAD","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","تم دخولي للدكتور وتم تشخيصي وطلب مني عمل اشعه وتم عمل الاشعه المطلوبه وعند العوده تم رفض استقبالي من قبل الدكتور وتم اخباري بوجود حالات مرضيه واخبرت الدكتور لا يمكنني الحضور غدا اريد فقط ان تتم قراءة التقرير وكتابة الوصفه تم الرفض وتم طلب الحضور في يوم اخر بعد مضي 14 يوم للمراجعه ودفع كشفيه جديده لقراءه التقارير فقط . ","I went to the doctor and was diagnosed. He asked me to have an X-ray done, and the required X-ray was done. Upon returning, the doctor refused to see me and told me that there were other patients. I told the doctor that I could not come tomorrow and that I just wanted the report to be read and the prescription written. This was refused, and I was asked to come back on another day after 14 days for a follow-up and to pay a new consultation fee just to read the reports.",null,"Patient",{"$nulls":15},"MOH",{"$f":"BV34","v":24},{"$f":"BV36/92","v":{"v":0.2608695652173913,"d":"26.09%"}},{"$nulls":19},443,1718885,"ذوي المراجع","الطوارئ","التمريض","تمريض الطوارئ","2022-10-31T12:00:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,35,396,30226880,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-10-15T20:31:00","امال القحطاني","More than 72 Hours","2022-10-15","20:19:00","امال القحطاني ","2022-10-15","20:31:00","2022-10-16","17:23:00","امال القحطاني ","2022-10-16","17:25:00","امال القحطاني",0.8708333333343035,{"$nulls":3},-44850.725694444445,{"$nulls":3},0,{"$nulls":4},-44850.725694444445,{"$nulls":3},-44850.725694444445,"2022-10-27","17:25:00",11,"2022-10-27","17:25:00","امال القحطاني",11,11087,"DR. MARWA ABDUALRHMAN HUSINEI","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","تم تشخيص طفلي بعد الولاده بوجود كسر في عظمة الترقوه وتم عمل اشعه تؤكد ذلك ولم يتم توضيح وقت واسباب حصول ذلك .","My child was diagnosed with a fracture in his collarbone, and an X-ray confirmed this, but the time and reasons for this were not explained.",null,"Patient",{"$nulls":37},475,30029973,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2022-10-31T12:11:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,36,396,30226880,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-10-15T20:31:00","امال القحطاني","More than 72 Hours","2022-10-15","20:19:00","امال القحطاني ","2022-10-15","20:31:00","2022-10-16","17:23:00","امال القحطاني ","2022-10-16","17:26:00","امال القحطاني",0.8715277777810115,"2022-10-23","17:18:00","امال القحطاني",6.994444444440887,{"$nulls":3},-44857.72083333333,{"$nulls":4},-44850.72638888889,{"$nulls":3},-44850.72638888889,"2022-10-24","11:48:00",7.765277777776646,"2022-10-27","17:16:00","امال القحطاني",10.993055555554747,4843,"DR. YAMINE ABDUALQADER KERARMA","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","تم تشخيص طفلي بوجود كسر في عظمة الترقوه وتم عمل اشعه تؤكد ذلك ولم يتم توضيح وقت واسباب حصول ذلك .","My child was diagnosed with a fracture in his collarbone, and an X-ray confirmed this, but the time and reasons for this were not explained.",null,"Patient",{"$nulls":15},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":18},486,1553861,"ذوي المراجع","التنويم","الطبي","تنويم الباطنية","2022-10-31T14:13:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,37,388,30121269,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2022-10-16T10:11:00","امال القحطاني","24 Hours","2022-10-13","19:04:00","امال القحطاني ","2022-10-16","10:11:00","2022-10-16","10:11:00","امال القحطاني ","2022-10-16","10:13:00","امال القحطاني",1.3888888861401938E-3,{"$nulls":3},-44850.42569444444,{"$nulls":3},0,{"$nulls":4},-44850.42569444444,"2022-10-16","20:20:00","امال القحطاني",0.42152777777664596,null,null,-44850.42569444444,{"$nulls":3},-44850.42569444444,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","أثناء خضوع زوجتي لفحص تخطيط الدماغ الكهربائي، لم تغلق الممرضة الباب ولم تُطفئ الأنوار. كما كانت تتحدث معها بطريقة غير لائقة وغير مهنية.","During my wife was doing an EEG. The door was not closed and the lights were not turned off by the nurse. The nurse was talking to my wife in an inappropriate and unprofessional manner.",null,"Patient",{"$nulls":15},{"$f":"BX34","v":13},{"$f":"BY34","v":3},{"$f":"BZ34","v":0},{"$f":"CA34","v":8},{"$nulls":18},483,30231147,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2022-10-31T14:14:00","تهاني عبدالله القرني","72 Hours"]
[null,38,391,30091692,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2022-10-16T11:17:00","امال القحطاني","72 Hours","2022-10-15","19:55:00","امال القحطاني ","2020-10-16","11:17:00","2022-10-16","11:16:00","امال القحطاني ","2022-10-16","11:17:00","امال القحطاني",730,"2022-10-17","10:54:00","امال القحطاني",0.9840277777839219,{"$nulls":3},-44851.45416666667,{"$nulls":4},-44850.470138888886,{"$nulls":3},-44850.470138888886,"2022-10-18","09:17:00",1.9166666666715173,"2022-10-18","18:31:00","امال القحطاني",2.3013888888890506,2892,"DR. MAHMOUD ABUGANAYA ","Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","بعد انتظار لمده مايقارب الساعه تم النداء على اسم طفلي وعند الدخول للعياده تم اخباري انه تم النداء علي بالخطأ ولا يمكنني الدخول وهناك سبع مرضى قبلي وتم رفض الكشف على الطفل لم يكن هناك حسن تعامل من قبل الطبيب وعدم الاهتمام لكثرة عدد المرضى خارج العياده . ","After waiting for about now, my child’s name was called and I entered the clinic. I was told that I was called by mistake. Is it possible to enter there? Seven people before me refused to examine the child. There was no good participation from the doctor and no concern for the large number of patients outside the clinic.",null,"Patient",{"$nulls":15},{"$f":"BU39/BV36","v":{"v":0.5416666666666666,"d":"54.17%"}},{"$f":"BV39/BV36","v":{"v":0.125,"d":"12.50%"}},{"$f":"BW39/BV36","v":{"v":0,"d":"0.00%"}},{"$f":"BX39/BV36","v":{"v":0.3333333333333333,"d":"33.33%"}}]
[null,39,396,30226880,"ذوي المراجع","التنويم","التمريض","تمريض الحضانة","2022-10-16T17:24:00","امال القحطاني","More than 72 Hours","2022-10-15","20:19:00","امال القحطاني ","2022-10-15","20:31:00","2022-10-16","17:23:00","امال القحطاني ","2022-10-16","17:25:00","امال القحطاني",0.8708333333343035,{"$nulls":3},-44850.725694444445,{"$nulls":3},0,{"$nulls":4},-44850.725694444445,{"$nulls":3},-44850.725694444445,"2022-10-27","17:26:00",11.000694444446708,"2022-10-27","17:26:00","امال القحطاني",11.000694444446708,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تم تشخيص طفلي بوجود كسر في عظمة الترقوه وتم عمل اشعه تؤكد ذلك ولم يتم توضيح وقت واسباب حصول ذلك .","My child was diagnosed with a fracture in his collarbone, and an X-ray confirmed this, but the time and reasons for this were not explained.",null,"Patient",{"$nulls":26},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,40,381,2526007451,"مجلس الضمان الصحي","الطوارئ","الإداري","استقبال الطوارئ","2022-10-16T17:53:00","امال القحطاني","More than 72 Hours","2022-10-13","16:33:00","امال القحطاني ","2022-10-16","17:53:00",{"$nulls":3},"2022-10-13","17:09:00","امال القحطاني",-3.030555555553292,"2022-10-15","17:17:00","امال القحطاني",2.0055555555518367,{"$nulls":3},-44849.720138888886,{"$nulls":4},-44847.714583333334,{"$nulls":3},-44847.714583333334,"2022-10-16","10:04:00",2.7048611111094942,"2022-10-16","17:50:00","امال القحطاني",3.0284722222204437,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","تم دخول قسم الطوارئ وقت الزياره هو يوم١٠/١٠/٢٠٢٢ الساعه ٨.٣٠ مساء يوم الاثنين اول زياره لدى مستشفى الحمادي وتم الحضور لدى طفلتي حساسية شديدة على الصدر وتعاني من سعال حاد وارتفاع في درجة الحرارة حيث تم رفض استقبال طفلتي في قسم الطورائ وتم التعامل معي بطريقة سيئه من قبل استقبال الطوارئ والمدير المناوب وتم ارسالي لعيادات الاطفال وعند الذهاب تم اخباري ان حالة طفلتي طارئه ويجب الرجوع لقسم الطوارئ وتم المحاوله لادخال طفلتي لعدم قدرتها على التنفس ولكن يتم الرفض من قبلهم لفتح الكشفيه لحين تواجد ممرضه علما انه تم دخول اكثر من مريض في نفس الوقت وتم اخباري بالذهاب لمستشفى حيث تم خروجي مع الطفله وهي بحاله غير جيده . ","The emergency department was visited on 10/10/2022 at 8:30 pm on Monday, the first visit to Al-Hammadi Hospital. My daughter had a severe chest allergy and was suffering from a severe cough and high fever. My daughter was refused admission to the emergency department, and I was treated badly by the emergency reception and the on-duty manager. I was sent to the pediatric clinics, and when I went, I was told that my daughter's case was an emergency and that I should return to the emergency department. I tried to admit my daughter because she was unable to breathe, but they refused to open the examination room until a nurse was present, knowing that more than one patient was admitted at the same time. I was told to go to the hospital, and I left with my daughter, who was in a bad condition.",null,"Patient",{"$nulls":15},"In-Patient",5,{"$f":"BV42/BV45","v":{"v":0.20833333333333334,"d":"20.83%"}},{"$nulls":8},"امال القحطاني ",15,{"$f":"CG42/CG44","v":{"v":0.4838709677419355,"d":"48.39%"}},1,2,2,10,{"$f":"CG42","v":15}]
[null,41,397,30121269,"مراجع","العيادات الخارجية","الطبي","فني تخطيط المخ والأعصاب","2022-10-16T19:47:00","امال القحطاني","More than 72 Hours","2022-10-16","19:33:00","امال القحطاني ","2022-10-16","19:47:00",{"$nulls":3},"2022-10-16","19:48:00","امال القحطاني",6.9444443943211809E-4,"2022-10-17","10:07:00","امال القحطاني",0.5965277777795563,"2022-10-18","18:30:00","امال القحطاني",1.3493055555591127,"2022-10-23","16:39:00","امال القحطاني","No Response ",6.868750000001455,{"$nulls":3},-44850.825,null,null,-44850.825,{"$nulls":3},-44850.825,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","أثناء قيام زوجتي بعمل تخطيط الاعصاب. لم يتم إغلاق الباب ولم تقوم الممرضه باطفاء الاضاءه . كانت الممرضة تتحدث مع زوجتي بطريقة غير لائقة وغير مهنية","While my wife was having an EEG, the door wasn't closed and the nurse didn't turn off the light. The nurse was speaking to my wife in an inappropriate and unprofessional manner.",null,"Patient",{"$nulls":15},"Out-Patient",15,{"$f":"BV43/BV45","v":{"v":0.625,"d":"62.50%"}},{"$nulls":8},"تهاني عبدالله القرني",16,{"$f":"CG43/CG44","v":{"v":0.5161290322580645,"d":"51.61%"}},3,null,4,9,{"$f":"CG43","v":16}]
[null,42,398,671821,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2022-10-16T20:24:00","امال القحطاني","More than 72 Hours","2022-10-16","20:32:00","امال القحطاني ","2022-10-17","20:24:00",{"$nulls":3},"2022-10-16","20:32:00","امال القحطاني",-0.9944444444408873,{"$nulls":3},-44850.85555555556,{"$nulls":3},0,{"$nulls":4},-44850.85555555556,{"$nulls":3},-44850.85555555556,"2022-10-18","18:57:00",1.9340277777737356,"2022-10-27","17:23:00","امال القحطاني",10.868750000001455,null,"DR.NADEEM AHMAD","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","زرتُ الدكتور نديم وطلب مني إجراء صورة أشعة. عندما عدتُ إلى العيادة، رفض الطبيب استقبالي. أخبرته أنني لا أستطيع الحضور غدًا، لكنه رفض قراءة صور الأشعة وطلب مني الحضور في يوم آخر.","I visited Dr. Nadeem and he asked me to get an x-ray. When I got back to the clinic, the doctor refused to receive me. I told the doctor that I can't come tomorrow, but he refused to read the x-rays and told me to come on another day",null,"Patient",{"$nulls":15},"ER",4,{"$f":"BV44/BV45","v":{"v":0.16666666666666666,"d":"16.67%"}},{"$nulls":8},"Total",{"$f":"SUBTOTAL(9,CG42:CG43)","v":31},{"$f":"CH42+CH43","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CI42:CI43)","v":4},{"$f":"SUBTOTAL(9,CJ42:CJ43)","v":2},{"$f":"SUBTOTAL(9,CK42:CK43)","v":6},{"$f":"SUBTOTAL(9,CL42:CL43)","v":19},{"$f":"SUM(CI44:CL44)","v":31}]
[null,43,400,1827709,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2022-10-17T18:52:00","امال القحطاني","24 Hours","2022-10-17","18:34:00","امال القحطاني ","2022-10-17","18:25:00",{"$nulls":3},"2022-10-17","18:53:00","امال القحطاني",0.01944444444961846,{"$nulls":3},-44851.78680555556,{"$nulls":3},0,{"$nulls":4},-44851.78680555556,{"$nulls":3},-44851.78680555556,"2022-10-17","21:05:00",0.09166666665987577,"2022-10-18","18:34:00","امال القحطاني",0.9868055555489263,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","تم الدخول لقسم الطوارئ وتم الانتظار لمدة طويله ولم يتم ادخال واخذ العلامات الحيويه الا عند الذهاب للمدير المناوب حيث لم يكن متعاون معي وتم اخذ العلامات الحيويه بعد ذلك وتم سحب عينه من الدم وعند الانتهاء تم اخباري بان التامين رفض ويجب علي دفع المبلغ وتم الرفض من قبلي وطلبت استرجاع مبلغ الكشفيه لعدم الاستفاده من الاجراءات وتم رفض ذلك من قبل المدير المناوب . ","I entered the emergency department and waited for a long time. I was not admitted and my vital signs were not taken until I went to the on-duty manager, who was not cooperative with me. My vital signs were taken after that, and a blood sample was taken. When it was finished, I was told that the insurance had refused and I had to pay the amount. I refused and asked for a refund of the consultation fee because I did not benefit from the procedures, but this was refused by the on-duty manager.",null,"Patient",{"$nulls":15},"Total",{"$f":"BV42+BV43+BV44","v":24},{"$f":"SUM(BW42:BW44)","v":{"v":1,"d":"100%"}}]
[null,44,404,30161565,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-10-17T19:55:00","امال القحطاني","24 Hours","2022-10-17","19:55:00","امال القحطاني ","2022-10-17","19:55:00",{"$nulls":3},"2022-10-17","19:55:00","امال القحطاني",0,{"$nulls":3},-44851.82986111111,{"$nulls":3},0,{"$nulls":4},-44851.82986111111,{"$nulls":3},-44851.82986111111,"2022-10-17","20:03:00",0.00555555555911269,"2022-10-17","20:03:00","امال القحطاني",0.00555555555911269,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.1.Patient file issues","لم يتم تحديث بياناتي من قبل قسم الموافقات ","My data has not been updated by the approvals department.",null,"Patient",{"$nulls":15},"Medical",12,{"$f":"BV46/BV49","v":{"v":0.5,"d":"50.00%"}}]
[null,45,371,30226819,"ذوي المراجع","التنويم","الطبي","تنويم الأطفال","2022-10-18T12:22:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-11","21:32:00","تهاني عبدالله القرني","2022-10-18","12:22:00","2022-10-18","12:21:00","تهاني عبدالله القرني","2022-10-18","12:23:00","تهاني عبدالله القرني",6.944444467080757E-4,"2022-10-19","14:49:00","تهاني عبدالله القرني",1.101388888884685,"2022-10-20","11:56:00","تهاني عبدالله القرني",0.8798611111124046,"2022-10-22","09:07:00","تهاني عبدالله القرني","No Response ",3.8638888888890506,{"$nulls":3},-44852.51597222222,"2022-10-28","21:12:00",10.367361111108039,"2022-10-29","12:08:00","تهاني عبدالله القرني",10.989583333335759,null,"DR.SHAIMAA SALEH","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تم تنويم طفلي بتاريخ 8 اكتوبر 2022م ولم يكن تعامل الطبيبة لائق معي اخبرتني ان الدكتور ادرج جرعات المضاد بالنظام وانه لم يعطى اي جرعة من المضاد لطفلي من قبل التمريض حيث  كانت الطبيبة غير متعاونه واخبرتني انها غير مسؤوله وانها الان بدات المناوبة وان المستشفى يعاني من نقص كادر التمريض في قسم التنويم وان الممرضات غير مسؤولات عن وضع الكمادات وانهم فقط يضعون الدواء وغير مسؤولين عن المساعدة لقل العدد وانه لايوجد احد مسؤول عن الخطا. ","My child was admitted on October 8, 2022, and the doctor's treatment of me was not appropriate. She told me that the doctor had included the antibiotic doses in the system and that no dose of antibiotic had been given to my child by the nurses. The doctor was uncooperative and told me that she was not responsible, that she had just started her shift, that the hospital was suffering from a shortage of nursing staff in the inpatient department, that the nurses were not responsible for applying compresses, that they only applied the medication and were not responsible for providing assistance due to the small number, and that no one was responsible for the mistake.",null,"Patient",{"$nulls":15},"Admin",9,{"$f":"BV47/BV49","v":{"v":0.375,"d":"37.50%"}},{"$nulls":8},"Patient",{"$f":"CG44","v":31},{"$f":"CG47/92","v":{"v":0.33695652173913043,"d":"33.70%"}}]
[null,46,371,30226819,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2022-10-18T12:24:00","تهاني عبدالله القرني","48 Hours","2022-10-11","09:32:00","تهاني عبدالله القرني","2022-10-18","12:24:00","2022-10-18","12:21:00","تهاني عبدالله القرني","2022-10-18","12:25:00","تهاني عبدالله القرني",6.9444443943211809E-4,{"$nulls":3},-44852.51736111111,{"$nulls":3},0,{"$nulls":4},-44852.51736111111,{"$nulls":3},-44852.51736111111,"2022-10-18","15:41:00",0.13611111111094942,"2022-10-19","14:48:00","تهاني عبدالله القرني",1.0993055555591127,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","في ٨ أكتوبر ٢٠٢٢، تم إدخال طفلي إلى المستشفى. لم أتلقَ أي رد من الممرضة، ولم يتعاونوا معي عندما طلبت المساعدة. طلب ​​الدكتور محمد مضادًا حيويًا لطفلي ثلاث مرات يوميًا، لكن الممرضات لم يُعطوه إياه. أخذتُ الملف، فوجدتُه خاليًا من أي ملاحظة بخصوص المضاد الحيوي. ثم سألتُ الممرضة، فأخذت الملف وملأته بملاحظة خاطئة عن المضاد الحيوي.","On 8 Oct 2022 my baby admitted in the hospital.  no responded from the nurse and they are not cooperative when  I asking for help, and the Dr. MOHAMMED request the anti- biotic for my baby 3 times per a day but the nurses didn’t give him .I took the file I found it without any note about the anti-biotic. Then I asked the nurses after that she took the file and filled it with incorrectly note about the anti-biotic.  ",null,"Patient",{"$nulls":15},"Nursing",3,{"$f":"BV48/BV49","v":{"v":0.125,"d":"12.50%"}},{"$nulls":19},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,47,407,30011418,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-10-18T18:29:00","امال القحطاني","More than 72 Hours","2022-10-18","17:00:00","امال القحطاني ","2022-10-18","18:26:00","2022-10-18","18:29:00","امال القحطاني ","2022-10-18","18:29:00","امال القحطاني",2.0833333328482695E-3,"2022-10-27","17:20:00","امال القحطاني",8.952083333329938,"2022-10-30","19:04:00","امال القحطاني",3.0722222222248092,"2022-11-01","18:36:00","امال القحطاني","No Response ",14.004861111112405,{"$nulls":3},-44852.77013888889,null,null,-44852.77013888889,{"$nulls":3},-44852.77013888889,12978,"DR. MARWA OSMAN ZAKI ","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient"," تم رفض عمل السونار من قبل الدكتوره مروه ولم يكن هنام استجابه للمريض حيث كان سلوب الدكتوره غير لائق مع المريضه وتم اخبارها بالذهاب للطبيب اخر . ","The ultrasound was refused by Dr. Marwa, and there was no response to the patient, as the doctor's attitude towards the patient was inappropriate, and she was told to go to another doctor.",null,"Patient",{"$nulls":15},"Total",{"$f":"BV46+BV47+BV48","v":24},{"$f":"BW46+BW47++BW48","v":{"v":1,"d":"100%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"امال القحطاني ",21,{"$f":"CR49/CR51","v":{"v":0.5675675675675675,"d":"56.76%"}},4,2,3,12,{"$f":"CR49","v":21}]
[null,48,409,30097503,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2022-10-18T19:04:00","امال القحطاني","24 Hours","2022-10-18","19:04:00","امال القحطاني ","2022-10-18","19:04:00",{"$nulls":3},"2022-10-18","19:04:00","امال القحطاني",0,{"$nulls":3},-44852.794444444444,{"$nulls":3},0,{"$nulls":4},-44852.794444444444,{"$nulls":3},-44852.794444444444,"2022-10-18","19:11:00",0.004861111112404615,"2022-10-18","19:11:00","امال القحطاني",0.004861111112404615,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.10.Vaccination shortages","عدم توفر تطعيم شلل الاطفال لعمر سنه ونص .","Polio vaccination is not available for children aged one and a half years.",null,"Patient",{"$nulls":26},{"$f":"CI44","v":4},{"$f":"CJ44","v":2},{"$f":"CK44","v":6},{"$f":"CL44","v":19},{"$nulls":7},"تهاني عبدالله القرني",16,{"$f":"CR50/CR51","v":{"v":0.43243243243243246,"d":"43.24%"}},1,4,2,9,{"$f":"CR50","v":16}]
[null,49,426,30214165,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-10-19T10:52:00","تهاني عبدالله القرني","48 Hours","2022-10-19","10:52:00","تهاني عبدالله القرني","2022-10-19","10:52:00",{"$nulls":3},"2022-10-19","10:52:00","تهاني عبدالله القرني",0,{"$nulls":3},-44853.45277777778,{"$nulls":3},0,{"$nulls":4},-44853.45277777778,{"$nulls":3},-44853.45277777778,"2022-10-20","10:58:00",1.0041666666656965,"2022-10-20","10:58:00","تهاني عبدالله القرني",1.0041666666656965,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues"," قدمت طلب المستشفى بتقرير مفصل من الجراح الدكتور محمد ابو رحمه ، و النتائج المختبرية و الأشعة التابعة لها لم يتم الاجابة من قبلهم","I submitted a request to the hospital with a detailed report from surgeon Dr. Muhammad Abu Rahma, along with the laboratory results and related X-rays, but they have not responded.",null,"Patient",{"$nulls":26},{"$f":"CF50/CG47","v":{"v":0.12903225806451613,"d":"12.90%"}},{"$f":"CG50/CG47","v":{"v":0.06451612903225806,"d":"6.45%"}},{"$f":"CH50/CG47","v":{"v":0.1935483870967742,"d":"19.35%"}},{"$f":"CI50/CG47","v":{"v":0.6129032258064516,"d":"61.29%"}},{"$nulls":7},"Total",{"$f":"SUBTOTAL(9,CR49:CR50)","v":37},{"$f":"CS49+CS50","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CT49:CT50)","v":5},{"$f":"SUBTOTAL(9,CU49:CU50)","v":6},{"$f":"SUBTOTAL(9,CV49:CV50)","v":5},{"$f":"SUBTOTAL(9,CW49:CW50)","v":21},{"$f":"SUM(CT51:CW51)","v":37}]
[null,50,416,30157078,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2022-10-19T14:07:00","تهاني عبدالله القرني","24 Hours","2022-10-19","14:04:00","تهاني عبدالله القرني","2022-10-19","14:07:00",{"$nulls":3},"2022-10-19","14:07:00","تهاني عبدالله القرني",0,{"$nulls":3},-44853.58819444444,{"$nulls":3},0,{"$nulls":4},-44853.58819444444,{"$nulls":3},-44853.58819444444,"2022-10-19","14:17:00",0.006944444445252884,"2022-10-19","14:17:00","تهاني عبدالله القرني",0.006944444445252884,null,null,"Management complaints","3. Institutional issues","3.5.Staffing","3.5.1.Insufficient staffing","لدى المريض وصفة طبية ولكن لم يتم صرف الدواء لعدم تواجد الصيدلي ","The patient has a prescription, but the medication was not dispensed because the pharmacist was not present.",null,"Patient"]
[null,51,417,1086180948,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2022-10-19T15:10:00","تهاني عبدالله القرني","24 Hours","2022-10-19","15:10:00","تهاني عبدالله القرني","2022-10-19","15:10:00",{"$nulls":3},"2022-10-19","15:10:00","تهاني عبدالله القرني",0,{"$nulls":3},-44853.631944444445,{"$nulls":3},0,{"$nulls":4},-44853.631944444445,{"$nulls":3},-44853.631944444445,"2022-10-19","15:48:00",0.026388888887595385,"2022-10-19","15:48:00","تهاني عبدالله القرني",0.026388888887595385,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.10.Vaccination shortages","عدم توفر تطعيمة الدرن للاطفال ","Lack of BCG vaccination for children",null,"Patient",{"$nulls":26},"In-Patient",3,{"$f":"CG53/CG56","v":{"v":0.10714285714285714,"d":"10.71%"}}]
[null,52,418,1593638,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2022-10-19T17:29:00","تهاني عبدالله القرني","72 Hours","2022-10-19","16:55:00","تهاني عبدالله القرني","2022-10-19","17:19:00","2022-10-19","17:28:00","تهاني عبدالله القرني","2022-10-19","17:29:00","تهاني عبدالله القرني",0.006944444445252884,{"$nulls":3},-44853.728472222225,{"$nulls":3},0,{"$nulls":4},-44853.728472222225,"2022-10-22","09:24:00","تهاني عبدالله القرني",2.663194444445253,null,null,-44853.728472222225,{"$nulls":3},-44853.728472222225,null,"Dr. azzah Almatt","Clinical complaints","1. Quality","1.4.Treatment","1.4.3.Ineffective treatment","تم مراجعة الدكتوره عزه لعدة زيارات وتم اخذ اشعه قبل وبعد المعالجه للاسنان حيث تم ارسال الاشعه لطبيب اخر وتم اخباري بعدم تغير حالة الاسنان ولازلت اشعر بالالم ولا يوجد تحسن من اول زياره الى الان . ","I consulted Dr. Azza several times and X-rays were taken before and after the dental treatment. The X-rays were sent to another doctor and I was told that the condition of the teeth had not changed and I still feel pain and there has been no improvement from the first visit until now.",null,"Patient",{"$nulls":26},"Out-Patient",24,{"$f":"CG54/CG56","v":{"v":0.8571428571428571,"d":"85.71%"}},{"$nulls":8},"Patient Relatives",{"$f":"CR51","v":37},{"$f":"CR54/92","v":{"v":0.40217391304347827,"d":"40.22%"}}]
[null,53,403,537722668,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2022-10-20T18:12:00","امال القحطاني","More than 72 Hours","2022-10-17","19:20:00","امال القحطاني ","2022-10-20","18:12:00","2022-10-20","18:11:00","امال القحطاني ","2022-10-20","18:12:00","امال القحطاني",0,{"$nulls":3},-44854.75833333333,{"$nulls":3},0,{"$nulls":4},-44854.75833333333,{"$nulls":3},-44854.75833333333,"2022-10-22","09:44:00",1.6472222222218988,"2022-10-27","17:22:00","امال القحطاني",6.9652777777810115,6853,"DR. MOHAMMAD TAHA CHAMSI BACHA","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient"," قام الدكتور محمد طه بقياس درجة حرارتي وهي ٣٩ مئويه وقام باخباري \" انها درجة حراره طبيعيه \" وعلى اثرها عانيت اكثر من يومين من الحراره ولم تفيد الادويه وكذلك عندما سألته عن سبب نزلة البرد وتكرارها قام بالرد بطريقه غير مهنيه \" هيك من الله  \" كذلك قمت بالبحث عن الصيدليه ولكني لم اجدها بعد عناء طويل ف رجعت لعيادة الدكتور لكي يخبرني مكان الصيدليه فلم يعجبه ذلك ورد علي \" انا اليوم قمت باإرسال٢٠ مريض للصيدليه لم يعد اي منهم الي \" ","Dr. Muhammad Taha measured my temperature, which was 39 degrees Celsius, and told me, \"This is a normal temperature.\" As a result, I suffered from fever for more than two days, and the medicines did not help. Also, when I asked him about the reason for the cold and its recurrence, he replied unprofessionally, \"It's from God.\" I also searched for the pharmacy, but I did not find it after a long struggle, so I returned to the doctor's clinic to ask him to tell me where the pharmacy was. He did not like that and replied to me, \"Today I sent 20 patients to the pharmacy, and none of them returned to me.\"",null,"Patient",{"$nulls":26},"ER",1,{"$f":"CG55/CG56","v":{"v":0.03571428571428571,"d":"3.57%"}}]
[null,54,410,30017415,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2022-10-20T19:15:00","امال القحطاني","More than 72 Hours","2022-10-18","7:17PM","امال القحطاني ","2022-10-20","19:15:00","2022-10-20","18:15:00","امال القحطاني ","2022-10-20","19:17:00","امال القحطاني",1.3888888861401938E-3,"2022-10-22","18:24:00","امال القحطاني",1.9631944444481633,"2022-10-27","17:14:00","امال القحطاني",4.95138888888323,"2022-11-01","18:06:00","امال القحطاني","No Response ",11.950694444443798,"2023-02-05","19:03:00","امال القحطاني",107.99027777777519,null,null,-44854.80347222222,{"$nulls":3},-44854.80347222222,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","تعاملت ممرضة الدكتورة عزة بشير مع زوجي بطريقة غير مهنية. رفعت الممرضة صوتها وقالت: \"إذا كنت لا تريد الانتظار، فاذهب إلى طبيب آخر\". لم تكن الممرضة متعاونة مع المرضى.","Dr. Azza Bashirs nurse  was dealing with my husband in an unprofessional manner. The nurse raised her voice and said,  If you dont want to wait, go to another doctor.  . The nurse was not cooperative with patients . ",null,"Patient",{"$nulls":26},"Total",{"$f":"CG53+CG54+CG55","v":28},{"$f":"SUM(CH53:CH55)","v":{"v":0.9999999999999999,"d":"100%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[4,55,419,30120044,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2022-10-22T09:37:00","امال القحطاني","48 Hours","2022-10-19","17:56:00","امال القحطاني ","2022-10-22","09:37:00","2022-10-20","17:34:00","امال القحطاني ","2022-10-20","18:06:00","امال القحطاني",-1.6465277777751908,{"$nulls":3},-44854.754166666666,{"$nulls":3},0,{"$nulls":4},-44854.754166666666,{"$nulls":3},-44854.754166666666,"2022-10-22","16:55:00",1.9506944444437977,"2022-10-22","17:50:00","امال القحطاني",1.9888888888890506,null,"DR. FAREDAH ABDULLAH","Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","تم وصول الرقم 160 ووعند الذهاب تم تغير الرقم في الشاشه وتم الرجوع لرقم 159 وتم الذهاب الى شباك 2 للسؤال وتم التوضيح من قبلها يجب علي الانتظار لحين ظهور رقمي مره اخرى . ","Number 160 arrived, and when I went there the number changed on the screen and went back to number 159. I went to window 2 to ask, and it was explained by her that I have to wait until my number appears again.",null,"Patient",{"$nulls":26},"Medical",22,{"$f":"CG57/CG61","v":{"v":0.7096774193548387,"d":"70.97%"}},{"$nulls":8},{"$f":"CT51","v":5},{"$f":"CU51","v":6},{"$f":"CV51","v":5},{"$f":"CW51","v":21}]
[null,56,478,1718885,"وزارة الصحة","الطوارئ","الطبي","قسم الأشعة","2022-10-22T14:42:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-22","14:42:00","تهاني عبدالله القرني","2022-10-22","14:42:00",{"$nulls":3},"2022-10-22","14:42:00","امال القحطاني",0,{"$nulls":3},-44856.6125,{"$nulls":3},0,{"$nulls":4},-44856.6125,{"$nulls":3},-44856.6125,"2022-10-27","15:00:00",5.01249999999709,"2022-10-27","15:00:00","تهاني عبدالله القرني",5.01249999999709,null,null,"Clinical complaints","2. Safety","2.3.Skills and Conduct","2.3.3.Inappropriate attendance ","لم يتم اخراج ابنتي عند عمل اشعه لمريض في نفس الغرفة على الرغم من طلبهم بمغادرة الغرفة في قسم الطوارئ ","My daughter was not taken out when an X-ray was being done for a patient in the same room, despite being asked to leave the room in the emergency department.",null,"Patient",{"$nulls":26},"Admin",3,{"$f":"CG58/CG61","v":{"v":0.0967741935483871,"d":"9.68%"}},{"$nulls":8},{"$f":"CQ57/CR54","v":{"v":0.13513513513513514,"d":"13.51%"}},{"$f":"CR57/CR54","v":{"v":0.16216216216216217,"d":"16.22%"}},{"$f":"CS57/CR54","v":{"v":0.13513513513513514,"d":"13.51%"}},{"$f":"CT57/CR54","v":{"v":0.5675675675675675,"d":"56.76%"}}]
[null,57,432,1833685,"ذوي المراجع","التنويم","الطبي","تنويم الأطفال","2022-10-22T15:34:00","امال القحطاني","24 Hours","2022-10-23","15:10:00","امال القحطاني ","2022-10-23","15:34:00","2022-10-24","17:35:00","امال القحطاني ","2022-10-24","17:35:00","امال القحطاني",1.0840277777824667,{"$nulls":3},-44858.73263888889,{"$nulls":3},0,{"$nulls":4},-44858.73263888889,{"$nulls":3},-44858.73263888889,"2022-10-24","17:37:00",1.3888888861401938E-3,"2022-10-24","17:37:00","امال القحطاني",1.3888888861401938E-3,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.9.Delay in discharging patient","تم تأخير خروج بنتي من المستشفى .","My daughter's discharge from the hospital has been delayed.",null,"Patient",{"$nulls":26},"Nursing ",5,{"$f":"CG59/CG61","v":{"v":0.16129032258064516,"d":"16.13%"}}]
[null,58,389,30227949,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-10-22T18:22:00","امال القحطاني","48 Hours","2022-10-13","19:47:00","امال القحطاني ","2022-10-22","18:22:00","2022-10-20","19:44:00","امال القحطاني ","2022-10-20","19:44:00","امال القحطاني",-1.9430555555518367,{"$nulls":3},-44854.822222222225,{"$nulls":3},0,{"$nulls":4},-44854.822222222225,{"$nulls":3},-44854.822222222225,"2022-10-22","18:23:00",1.9437499999985448,"2022-10-22","18:23:00","امال القحطاني",1.9437499999985448,null,"ABDULLAH ALAZZAM","Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","حضرنا للمستشفى وفي الاستقبال ابلغونا ان بكج الختان بسعر 700 كشفية وتحليل وختان وذكرت لهم اني سوف ادفع قيمة البكج واستغني عن التحاليل وردت موظفة الاستقبال ان هذا الامر بيد الطبيب ذهبنا للطبيب وقال يتم عمل التحاليل ومن ثم الرجوع له بعد التحليل وطلبت منه عمل الختان بدون تحليل ورفض وقلت له هل بالامكان الغاء البكج تم اخباري من قبل الدكتور يمكن ذلك لاننا لم نقم باي اجراء وكنت عند الدكتور عبدالحميد وذكرت له سوف يتم مناقشة الامر وتم الذهاب لسحب العينات وكانت الممرضه غير متمكنه وحاولت عدة مرات ولم تستطيع ان تاخذ تحليل وذكرت انها سوف تستعين بطاقم العناية المركزه للاطفال ويستغرق ذلك ساعتين وتم الغاء ذلك من قبلي وتم الذهاب لمدير العيادات لاسترجاع المبلغ تم الرفض من قبله علما اني لم اقوم باي اجراء . ","We went to the hospital and at reception they informed us that the circumcision package costs 700, including consultation, analysis, and circumcision. I told them that I would pay for the package and forgo the analysis. The receptionist replied that this matter is up to the doctor. We went to the doctor and he said that the analysis would be done and then we would return to him after the analysis. I asked him to do the circumcision without the analysis and he refused. I asked him if it was possible to cancel the package. The doctor told me that it was possible because we had not done any procedure. I was with Dr. Abdul Hamid and I told him that the matter would be discussed. We went to take the samples and the nurse was not competent and tried several times but could not take the analysis. She said that she would seek help from the pediatric intensive care staff and that it would take two hours. I canceled that and went to the director of clinics to get the money back, but he refused, knowing that I had not done any procedure.",null,"Patient",{"$nulls":26},"Support Services ",1,{"$f":"CG60/CG61","v":{"v":0.03225806451612903,"d":"3.23%"}}]
[null,59,423,1571840,"مراجع","التنويم","التمريض","تمريض قسم العمليات","2022-10-23T14:35:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-20","21:36:00","تهاني عبدالله القرني","2022-10-23","14:35:00","2022-10-23","14:18:00","تهاني عبدالله القرني","2022-10-23","14:37:00","تهاني عبدالله القرني",1.3888888861401938E-3,"2022-10-23","14:37:00","تهاني عبدالله القرني",0,"2022-10-25","15:34:00","تهاني عبدالله القرني",2.039583333331393,"2022-10-26","12:04:00","تهاني عبدالله القرني","No Response ",2.8937500000029104,{"$nulls":3},-44857.60902777778,"2022-11-02","11:03:00",9.851388888891961,"2022-11-02","16:46:00","تهاني عبدالله القرني",10.089583333334303,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","حضر المريض في 9 أكتوبر 2022 لإجراء العملية الجراحية. بعد خروجه من المستشفى، عاد إلى قسم الطوارئ يشكو من تورم في يده، وذلك بعد إزالة القنية بعد العملية."," patient came on 9 Oct 2022 to do the surgery .after the discharge the patient came to the ER to complain \n about swelling in his hand and that is after they removed the cannula after the surgery .  ",null,"Patient",{"$nulls":26},"Total",{"$f":"CG57+CG58+CG59+CG60","v":31},{"$f":"CH57+CH58+CH59+CH60","v":{"v":1,"d":"100%"}},{"$nulls":8},"In-Patient",16,{"$f":"CR61/CR64","v":{"v":0.43243243243243246,"d":"43.24%"}}]
[null,60,429,30012704,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-10-23T14:40:00","تهاني عبدالله القرني","72 Hours","2022-10-22","21:28:00","تهاني عبدالله القرني","2022-10-24","14:40:00","2022-10-24","09:54:00","تهاني عبدالله القرني","2022-10-23","14:41:00","تهاني عبدالله القرني",-0.9993055555532919,{"$nulls":3},-44857.611805555556,{"$nulls":3},0,{"$nulls":4},-44857.611805555556,{"$nulls":3},-44857.611805555556,"2022-10-24","09:18:00",0.7756944444408873,"2022-10-25","15:35:00","تهاني عبدالله القرني",2.037499999998545,null,"DR.ROLA AHMAD","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","تم زيارتنا للعياده بتاريخ 21 اكتوبر 2022 لابنائي الثلاثه ولم يكن تعامل الطبيبه لائقا حيث لم يتم الرد على استفساراتنا بشكل كامل وطلبت منها الاطلاع على اشعة اجريت لابني محمد  في موعد سابق ورفضت دون سبب مقنع. ","We visited the clinic on October 21, 2022 for my three sons, and the doctor's treatment was not appropriate as she did not fully answer our inquiries. I asked her to look at an X-ray that had been done for my son Muhammad at a previous appointment, and she refused without a convincing reason.",null,"Patient",{"$nulls":37},"Out-Patient",15,{"$f":"CR62/CR64","v":{"v":0.40540540540540543,"d":"40.54%"}}]
[null,61,440,2491864464,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2022-10-24T11:55:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-24","11:55:00","تهاني عبدالله القرني","2022-10-24","11:55:00",{"$nulls":3},"2022-10-24","11:55:00","تهاني عبدالله القرني",0,{"$nulls":3},-44858.49652777778,{"$nulls":3},0,{"$nulls":4},-44858.49652777778,{"$nulls":3},-44858.49652777778,"2022-10-24","12:24:00",0.020138888889050577,"2022-10-24","12:24:00","تهاني عبدالله القرني",0.020138888889050577,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.10.Vaccination shortages","تم حجز موعد لاخذ تطعيمة الحمى الصفراء ولكن تم افادة المراجع بعدم توفرها بالمستشفى ","An appointment was booked for a yellow fever vaccination, but the patient was informed that it was not available at the hospital.",null,"Patient",{"$nulls":37},"ER",6,{"$f":"CR63/CR64","v":{"v":0.16216216216216217,"d":"16.22%"}}]
[null,62,441,30228438,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-10-24T13:38:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-24","13:26:00","تهاني عبدالله القرني","2022-10-24","13:38:00",{"$nulls":3},"2022-10-24","13:38:00","تهاني عبدالله القرني",0,{"$nulls":3},-44858.56805555556,{"$nulls":3},0,{"$nulls":4},-44858.56805555556,{"$nulls":3},-44858.56805555556,"2022-10-24","13:39:00",6.9444443943211809E-4,"2022-10-24","13:39:00","تهاني عبدالله القرني",6.9444443943211809E-4,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تم عمل فحوصات لاستخراج الاقامة واتضح بعد اسبوع من عمل الفحوصات بان النظام معطل ولا يمكن ربط التحاليل وارسالها للجوازات . ","Tests were conducted to obtain residency, and it became clear after a week of conducting the tests that the system was down and it was not possible to link the analyses and send them to the passports.",null,"Patient",{"$nulls":37},"Total",{"$f":"CR61+CR62+CR63","v":37},{"$f":"SUM(CS61:CS63)","v":{"v":1,"d":"100%"}}]
[null,63,443,1718885,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة - أطفال","2022-10-24T16:36:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-24","14:37:00","تهاني عبدالله القرني","2022-10-24","16:36:00","2022-10-25","13:59:00","تهاني عبدالله القرني","2022-10-25","14:08:00","تهاني عبدالله القرني",0.8972222222218988,{"$nulls":3},-44859.58888888889,{"$nulls":3},0,{"$nulls":4},-44859.58888888889,{"$nulls":3},-44859.58888888889,"2022-10-26","08:06:00",0.7486111111138598,"2022-11-01","12:28:00","تهاني عبدالله القرني",6.930555555554747,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","في 21 أكتوبر 2022، في وحدة العناية المركزة للأطفال، أعطوا ابنتي خافضًا للحرارة، لكنهم لم يضعوه بشكل صحيح في القنية، فتسرب كل خافض الحرارة على السرير.","On 21 Oct 2022, in the PICU they gave my daughter anti-pyretic but they didn’t put it correctly in the cannula all the anti-pyretic was leaks on the bed. ",null,"Patient",{"$nulls":37},"Medical",21,{"$f":"CR65/CR69","v":{"v":0.5675675675675675,"d":"56.76%"}}]
[null,64,439,1292868,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-10-24T17:28:00","امال القحطاني","72 Hours","2022-10-23","20:51:00","امال القحطاني ","2022-10-24","17:28:00","2022-10-24","17:16:00","امال القحطاني ","2022-10-24","17:29:00","امال القحطاني",6.944444467080757E-4,{"$nulls":3},-44858.728472222225,{"$nulls":3},0,{"$nulls":4},-44858.728472222225,{"$nulls":3},-44858.728472222225,"2022-10-25","00:29:00",0.29166666666424135,"2022-10-27","17:10:00","امال القحطاني",2.9868055555562023,null,"15307-ZEYAD BDELAZIZ ELSAYED ELMASRY ","Management complaints","4. Accessibility","4.3.Delays","4.3.2.Examination delay in emergency","راجعنا قسم الطوارئ يوم الجمعة الماضي بسبب خلع بكتف ابني وبعد انتظار طويل بغرفة الطوارئ حضر الطبيب المذكور بدون اجراء كشف فقط سألنا عن المشكلة وتم اخباره ان لدى ابني خلع بالكتف وذهب ولم يعد وبعد سؤال الممرضين عن الوضع ذهب الممرض لغرفة الاطباء ليعود ويقول لي ان الطبيب طلب له اشعة، وبعد انتظار طويل لم يحضر احد مما اضطرني لمغادرة المستشفى دون اي اجراء بعد إلغاء الكشفية المرفقة وفي يوم اخر راجعت المستشفى لاسترجاع المبلغ وتم افادتي ان الطبيب قد قام بالكشف وطلب الاشعة وهذا لم يحدث . ","We visited the emergency department last Friday because of a dislocated shoulder. After a long wait in the emergency room, I appeared for a simple reason. We asked about the problem and it was said that it was a dislocated shoulder. After asking the nurses about the situation, the nurse went to the doctors and came back to tell me that the doctor had a long request for him. After waiting, no one caused any problems, which forces me to be sick without any operation after the attached subscription was disabled. On the last day, I went to the hospital to return, and I was informed that the son of the son had examined me, and this did not happen.",null,"Patient",{"$nulls":37},"Admin",2,{"$f":"CR66/CR69","v":{"v":0.05405405405405406,"d":"5.41%"}}]
[null,65,457,30085957,"وزارة الصحة","الطوارئ","الإداري","قسم الموافقات الطبية","2022-10-25T11:34:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-25","11:34:00","تهاني عبدالله القرني","2022-10-25","11:34:00",{"$nulls":3},"2022-10-26","11:38:00","تهاني عبدالله القرني",{"$f":"(U67+T67)-(P67+O67)","v":1.0027777777795563},"2022-10-29","10:28:00",null,{"$f":"(Y67+X67)-(U67+T67)","v":2.9513888888905058},{"$nulls":3},{"$f":"(AC67+AB67)-(Y67+X67)","v":-44863.436111111114},{"$nulls":4},{"$f":"(AG67+AF67)-(U67+T67)","v":-44860.48472222222},{"$nulls":3},{"$f":"(AL67+AK67)-(U67+T67)","v":-44860.48472222222},"2022-10-29","15:13:00",{"$f":"(AP67+AO67)-(U67+T67)","v":3.149305555554747},"2022-10-29","16:07:00","تهاني عبدالله القرني",{"$f":"(AS67+AR67)-(U67+T67)","v":3.186805555553292},null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","تم حضور ابنتي للطوارئ بتاريخ 22 اكتوبر 2022م وتم طلب تنوميها ، تم ارسال الطلب الى التأمين حيث تم طلب معلومات اضافيه ( نتائج التحاليل ) ولم يتم افادتهم بالمعلومات المطلوبة من قبل مسؤول الموافقات في قسم الطوارئ ، وتم تواصلي مع شركة التامين وابلاغي من قبلهم بان ماتم ارفاقه لنا ليس المطلوب ولم يستجب لنا موظف الموافقات الا بعد عدة محاولات من ابلاغه بذلك . ","My daughter was admitted to the emergency room on October 22, 2022, and a request was made to admit her. The request was sent to the insurance company, where additional information (test results) was requested. The required information was not provided by the approvals officer in the emergency department. I contacted the insurance company, and they informed me that what was attached to us was not required. The approvals officer did not respond to us until after several attempts to inform him of this.",null,"Patient",{"$nulls":37},"Nursing ",13,{"$f":"CR67/CR69","v":{"v":0.35135135135135137,"d":"35.14%"}}]
[null,66,448,30148976,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الباطنية","2022-10-25T14:40:00","تهاني عبدالله القرني","48 Hours","2022-10-25","14:40:00","تهاني عبدالله القرني","2022-10-25","14:40:00",{"$nulls":3},"2022-10-25","14:47:00","تهاني عبدالله القرني",0.004861111112404615,{"$nulls":3},-44859.61597222222,{"$nulls":3},0,{"$nulls":4},-44859.61597222222,{"$nulls":3},-44859.61597222222,"2022-10-25","16:31:00",0.07222222222480923,"2022-10-26","16:36:00","تهاني عبدالله القرني",1.0756944444437977,null,"6832-HUSSAM ALDEEN ALBEEN ","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","تم زيارتي للطبيب بتاريخ 20 اكتوبر 2022 حيث لم يتم الاستئذان مني من قبل الطبيب للفحص السريري .","I visited the doctor on October 20, 2022, and the doctor did not ask my permission for the clinical examination.",null,"Patient",{"$nulls":37},"Support Services ",1,{"$f":"CR68/CR69","v":{"v":0.02702702702702703,"d":"2.70%"}}]
[null,67,449,30015792,"مراجع","العيادات الخارجية","الطبي","قسم الأشعة","2022-10-25T15:13:00","تهاني عبدالله القرني","24 Hours","2022-10-25","14:53:00","تهاني عبدالله القرني","2022-10-25","15:13:00","2022-11-01","16:32:00","تهاني عبدالله القرني","2022-11-01","16:32:00","تهاني عبدالله القرني",7.054861111108039,{"$nulls":3},-44866.688888888886,{"$nulls":3},0,{"$nulls":4},-44866.688888888886,{"$nulls":3},-44866.688888888886,"2022-11-01","16:33:00",6.944444467080757E-4,"2022-11-01","16:33:00","تهاني عبدالله القرني",6.944444467080757E-4,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","انا مراجعة عند عيادة الباطنية مع دكتور رانيا عبداالله في الدور السادس ولذلك سويت فاتورة الالتراساوند\nللحوض عند الاستقبال في الدور السادس ووجهتني الى عيادة ٦٠٩ وللاسف الموظفة لم ترد علي باحترام وقالت\nهذه الاشعه مو الاختصاص الموجود اليوم عندي في الغرفة وللاسف وجهتني للاشعه في الدور الارضي مقابل\nالصيدليه وسالت عن الفاتورة لموظفة الاشعة وطلبت مني الانتظار في المكان وعدم معرفتها بان نوع الاشعه هذا\nيعمل في قسم النساء والولاده وعلى اثرها انتظرت نصف ساعه مما ادى الى انتهاء وقت العياده ولم اتحصل على\nالعلاج اللازم في اليوم نفسه اذا لا موظفة الاستقبال في الدور السادس وجهتني صح ولا الموظفه المختصه في\nغرفة الاشعه بالدور السادس وجهتني صح ولا موظفة قسم الاشعه في الدور الارضي وجهتني بشكل صحيح مع\nالعلم انهم جميعا قرأوا اسم الاشعه المطلوبة","I was a patient at the Internal Medicine clinic with Dr. Rania Abdullah on the sixth floor, so I submitted a bill for a pelvic ultrasound at reception on the sixth floor. She directed me to clinic 609, but unfortunately, the receptionist didn't respond respectfully and said, \"This type of ultrasound isn't within my specialty that day.\" She then directed me to the radiology department on the ground floor, opposite the pharmacy. I asked the radiology technician about the bill, and she told me to wait there, claiming she didn't know that this type of ultrasound is only available in the Obstetrics and Gynecology department. As a result, I waited for half an hour, which meant the clinic closed, and I didn't receive the necessary treatment that day. Neither the receptionist on the sixth floor, nor the radiology technician on the sixth floor, nor the radiology department employee on the ground floor directed me correctly, even though they all read the name of the requested ultrasound.",null,"Patient",{"$nulls":37},"Total",{"$f":"CR65+CR66+CR67+CR68","v":37},{"$f":"CS65+CS66+CS67+CS68","v":{"v":1,"d":"100%"}}]
[null,68,446,30198146,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2022-10-25T16:44:00","تهاني عبدالله القرني","48 Hours","2022-10-25","12:32:00","تهاني عبدالله القرني","2022-10-25","16:44:00","2022-10-25","16:42:00","تهاني عبدالله القرني","2022-10-25","16:44:00","تهاني عبدالله القرني",0,"2022-10-26","12:10:00","تهاني عبدالله القرني",0.8097222222204437,{"$nulls":3},-44860.506944444445,{"$nulls":4},-44859.697222222225,{"$nulls":3},-44859.697222222225,"2022-10-27","14:03:00",1.8881944444437977,"2022-10-27","14:03:00","تهاني عبدالله القرني",1.8881944444437977,null,"Dr. Raneem Ahmed ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.5.Rushed, not time to see patients","بتاريخ 24 اكتوبر 2022 تم حجز موعد لابنتي ولي الساعه 2:15 والساعة 2:35 لدى الدكتورة رنيم . ابنتي لديها تسوس وقامت\nالدكتوره بوضع كريم لابنتي لمدة لا تتجاوز ٣ دقائق لم تتركه ياخذ مفعوله مما سبب لها الم فضيع اثناء العمل\nوقامت الدكتور بجرح لسانها ونزف دم ، من الواضح انها كانت على عجل لقرب انتهاء موعد العيادة و لم يتم\nاستقبالي ولا معالجة حالتي بحجة انتهاء الدوام للعيادة على الرغم من وجود موعد لي . ","On October 24, 2022, I had appointments booked for my daughter and me at 2:15 and 2:35 PM with Dr. Raneem. My daughter has a tooth decay, and the doctor applied a cream to her tongue for no more than three minutes, not allowing it to take effect. This caused her daughter terrible pain during the procedure. The doctor also cut her tongue, causing it to bleed. It was clear she was in a hurry because the clinic was about to close. I was not seen or treated, despite having a confirmed appointment, because the clinic was closed.",null,"Patient"]
[null,69,457,30085957,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2022-10-26T12:45:00","تهاني عبدالله القرني","48 Hours","2022-10-25","11:34:00","تهاني عبدالله القرني","2022-10-26","12:45:00",{"$nulls":3},"2022-10-26","12:45:00","تهاني عبدالله القرني",0,{"$nulls":3},-44860.53125,{"$nulls":3},0,{"$nulls":4},-44860.53125,{"$nulls":3},-44860.53125,"2022-10-26","16:04:00",0.1381944444437977,"2022-10-27","15:12:00","تهاني عبدالله القرني",1.102083333331393,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","تم تنويم ابنتي بتاريخ 22 اكتوبر 2022م وتم طلب نقلها للعناية المركزة لأخذ الأجسام المضادة ، تم انتظارنا مايقارب 6 ساعات لعدم توفرغرفة بالعناية المركزة وتم إبلاغهم بأن لا مانع لدي من بدء الخطة العلاجية في غرفة التنويم ولكن لم يتم الاستجابة لنا ، تم توجهي إلى المديرالمناوب بقسم الطوارئ وإبلاغه بالإشكالية وتم نقل ابنتي إلى العناية المركزة .","My daughter was admitted on October 22, 2022, and a transfer to the intensive care unit was requested to obtain antibodies. We waited for approximately 6 hours due to the lack of a room in the intensive care unit. We informed them that I had no objection to starting the treatment plan in the admission room, but we did not receive a response. I went to the duty manager in the emergency department and informed him of the problem, and my daughter was transferred to the intensive care unit.",null,"Patient"]
[null,70,442,30229207,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2022-10-26T15:28:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-24","14:20:00","تهاني عبدالله القرني","2022-10-26","15:28:00","2022-10-26","15:43:00","تهاني عبدالله القرني","2022-10-26","15:30:00","تهاني عبدالله القرني",1.3888888934161514E-3,"2022-10-27","15:11:00","تهاني عبدالله القرني",0.9868055555562023,{"$nulls":3},-44861.63263888889,{"$nulls":4},-44860.645833333336,{"$nulls":3},-44860.645833333336,"2022-10-29","10:01:00",2.7715277777751908,"2022-10-29","10:06:00","تهاني عبدالله القرني",2.7749999999941792,null,"8883-SAAD SALEH ALOLAYAN ","Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","تم زيارتي للعيادة بتاريخ 19 اكتوبر 2022م ولم يتعامل الطبيب بشكل جيد معي  بالاضافة الى تم احضار نتائج الاشعة معي ولكن لم يتم قراءتها من قبل الطبيب حيث تم تشخيصي بدون طلب اي اجراءات . \n","I visited the clinic on October 19, 2022, and the doctor did not treat me well. In addition, I brought the results of the X-rays with me, but they were not read by the doctor, as I was diagnosed without requesting any procedures.",null,"Patient"]
[null,71,437,30128507,"ذوي المراجع","التنويم","الخدمات المساندة","قسم النظافة","2022-10-26T18:17:00","امال القحطاني","More than 72 Hours","2022-10-23","20:34:00","امال القحطاني ","2022-10-26","18:17:00","2022-10-26","18:03:00","امال القحطاني ","2022-10-26","18:20:00","امال القحطاني",2.0833333328482695E-3,"2022-10-27","17:11:00","امال القحطاني",0.9520833333299379,{"$nulls":3},-44861.71597222222,{"$nulls":4},-44860.76388888889,{"$nulls":3},-44860.76388888889,"2022-10-27","17:53:00",0.9812499999970896,"2022-10-30","19:02:00","امال القحطاني",4.029166666667152,null,"AFAF","Management complaints","3. Institutional issues","3.2.Environment","3.2.2.Poor cleanliness/sanitizing","تم طلب مناديل من قسم النظافة يوم السبت العصر وتم الانتظار لوقت طويل لاحضاره حيث ان ابنتي مريضه وانا بحاجه للمناديل وتم الانتظار لمدة طويله ولم يتم احضاره الا بعد العشاء وعند اليوم التالي طلبت التواصل مشرفة النظافة وتم طلب عامله للتنظيف الغرفه لم يتم حضورها الا بعد وقت طويل ايضا لا يوجد استجابه من قبلهم وعند الحضور قامت بالمسح وذهبت ولم يتم تنظيف المغاسل وعند استدعاء مشرفة النظافة عفاف قامت برفع الصوت علي والتحدث معي بطريقة غير مهنيه ولم تكن متعاونه معي علما انه تم ارفاق الصور لتوضيح الاشكاليه بالنظافة   .","Tissues were requested from the cleaning department on Saturday afternoon, and we waited a long time for them to be brought, as my daughter is sick and I need tissues. We waited for a long time, and they were not brought until after dinner. The next day, I asked to contact the cleaning supervisor, and a cleaning worker was requested to clean the room. She did not come until a long time later, and there was no response from them. When she came, she wiped and left, and the sinks were not cleaned. When I called the cleaning supervisor, Afaf, she raised her voice at me and spoke to me in an unprofessional manner and was not cooperative with me. Note that the pictures were attached to clarify the problem with the cleaning.",null,"Patient"]
[null,72,466,30226179,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2022-10-26T19:00:00","امال القحطاني","24 Hours","2022-10-26","18:47:00","امال القحطاني ","2022-10-26","19:00:00",{"$nulls":3},"2022-10-26","19:00:00","امال القحطاني",0,{"$nulls":3},-44860.791666666664,{"$nulls":3},0,{"$nulls":4},-44860.791666666664,{"$nulls":3},-44860.791666666664,"2022-10-27","00:27:00",0.22708333333866904,"2022-10-27","17:09:00","امال القحطاني",0.9229166666700621,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","لم يتابع طاقم التمريض حالة المريض. لم يكن طاقم التمريض متعاوناً ولم يقدم الرعاية الكافية للمريض.","There is no follow-up of the patient by the nursing staff.  The nursing staff were not helpful and did not fully care for the patient.",null,"Patient"]
[null,73,465,30226179,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2022-10-26T19:02:00","امال القحطاني","24 Hours","2022-10-26","18:20:00","امال القحطاني ","2022-10-26","19:02:00",{"$nulls":3},"2022-10-26","19:02:00","امال القحطاني",0,{"$nulls":3},-44860.79305555556,{"$nulls":3},0,{"$nulls":4},-44860.79305555556,{"$nulls":3},-44860.79305555556,"2022-10-26","19:56:00",0.03749999999854481,"2022-10-27","16:42:00","امال القحطاني",0.9027777777737356,null,"DR.ALI ALABBAS","Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","منذ دخول الوالد لقسم العنايه المركزه وحالته تسوء لا يوجد هناك رعايه كافيه ولا يوجد متابعه حيث يتم اكتشاف في كل زياره له اشكاليه لديه تم وجود تورمات بالرجل واليد ولديه جروح واضحه في اصابع الرجل والفم يتم اكتشاف على ايام متتاليه وعند طلب التشخيص من الاطباء يتم اخبارنا في كل مره بتشخيص مختلف ولا يوجد توضيح كافي بحالة المريض حيث تم طلب تقرير مفصل لحالته من وقت الدخول ولم يتم افادتنا به . ","Since my father entered the intensive care unit, his condition has been deteriorating. There is no adequate care or follow-up, as a problem is discovered with each visit. There are swellings in his leg and hand, and he has clear wounds on his toes and mouth. These are discovered on consecutive days. When we ask the doctors for a diagnosis, they tell us a different diagnosis each time, and there is no sufficient explanation of the patient's condition. A detailed report of his condition from the time of admission was requested, but we have not been informed of it.",null,"Patient"]
[null,74,453,635025,"مراجع","التنويم","التمريض","تمريض تنويم النساء والولادة","2022-10-27T13:41:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-25","15:05:00","تهاني عبدالله القرني","2022-10-27","13:41:00","2022-10-27","12:19:00","تهاني عبدالله القرني","2022-10-27","13:42:00","تهاني عبدالله القرني",6.9444443943211809E-4,"2022-10-29","10:27:00","تهاني عبدالله القرني",1.8645833333357587,"2022-10-31","12:05:00","تهاني عبدالله القرني",2.0680555555518367,"2022-11-02","16:44:00","تهاني عبدالله القرني","No Response ",6.126388888893416,{"$nulls":3},-44861.57083333333,"2022-11-05","16:54:00",9.133333333338669,"2022-11-06","14:13:00","تهاني عبدالله القرني",10.021527777782467,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","في 23 أكتوبر 2022، لم تكن الممرضات متعاونات، ولم يستجبن لي عندما اتصلت بهن. لقد تأخرن، بل كن غاضبات أيضاً."," on 23Oct 2022 the nurses was not cooperative they did not response for me when I called them . they were delay. also they were mad .  ",null,"Patient"]
[null,75,458,30221945,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2022-10-27T13:48:00","تهاني عبدالله القرني","48 Hours","2022-10-26","11:49:00","تهاني عبدالله القرني","2022-10-27","13:48:00","2022-10-27","13:39:00","تهاني عبدالله القرني","2022-10-27","13:49:00","تهاني عبدالله القرني",6.944444467080757E-4,{"$nulls":3},-44861.575694444444,{"$nulls":3},0,{"$nulls":4},-44861.575694444444,{"$nulls":3},-44861.575694444444,"2022-10-27","19:16:00",0.22708333333139308,"2022-10-29","10:27:00","تهاني عبدالله القرني",1.859722222223354,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","في ٢٥ أكتوبر ٢٠٢٢، أُدخل والدي إلى وحدة العناية المركزة. كانت الممرضة المسؤولة عنه (ممرضة هندية) غير متعاونة. عندما احتاج والدي لتغيير الحفاض وتنظيفه، قالت: \"سأنظفه بعد أن تغادر\". من غير المقبول ترك والدي دون تنظيف لفترة طويلة.","On 25Oct 2022 my father admitted in the ICU. The nurse –in charge ( Indian nurse ) for my father was uncooperative. When my father need to change the diaper and cleaning him she said “after you leave I will clean him”. This is unacceptable to let my father without cleaning for long time. ",null,"Patient"]
[null,76,408,30166401,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2022-10-27T17:18:00","امال القحطاني","More than 72 Hours","2022-10-18","18:26:00","امال القحطاني ","2022-10-27","17:18:00","2022-10-23","15:18:00","امال القحطاني ","2022-10-23","15:21:00","تهاني عبدالله القرني",-4.08125000000291,"2022-10-27","17:18:00","امال القحطاني",4.08125000000291,"2022-10-30","19:03:00","امال القحطاني",3.0729166666642413,{"$nulls":4},-44857.63958333333,{"$nulls":3},-44857.63958333333,"2022-11-01","18:20:00",9.124305555560568,"2022-11-01","18:20:00","امال القحطاني",9.124305555560568,null,"Dr. azzah Almatt","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","قامت الدكتورة بإعطائي حقنة المخدر لحشو العصب ثم تركتني 45 دقيقة بدون البدء في الحشو وقامت فى هذه الاثناء باعطاء الخدمة لمريضين اخرين حيث تم حضوري الساعة 9 حتي 15:10 ..علما بان الطبيبة رفضت إعطائي الخدمة في زياره سابقة لاني تاخرت 15 دقيقة عن موعدي.. بالاضافة الي انها قامت بعمل حشو مؤقت لضرس اخر من شهر ولا زال مؤقت ولا استطيع الاكل عليه لان هذا الحشو المؤقت خرج مع الاكل بعد عمله بيومين.. ايضا عانيت من الم والتهاب شديد بعد قيام نفس الطبيبة بعمل هذه الحشوة المؤقتة يوم خميس بدون اعطائي اي مسكن او مضاد حيوي لي مما جعلني اقضي يومين كاملين حتي السبت صباحا ومن ثم مراجعتها حيث قالت ان هذا الالم والالتهاب متوقع بعد حشو العصب وكتبت لي المضاد والمسكن بعد يومين كاملين من المعاناه .. علما بان هذا الالم مستمر حتى الان مع استخدام المضاد الحيوي ومسكن الالم","The doctor gave me an anesthetic injection for salt filtration, which took 45 minutes without any discomfort. During this time, I attended to two other patients, arriving at 9:00 AM and staying until 3:10 PM. It's worth noting that she provided me with assistance on a previous visit because I was 15 minutes late. Two days later, I was also experiencing severe pain and inflammation after a medical examination. This chronic condition persists, and I was given no painkillers or medication on Thursday, which meant I had to stay until Saturday for a follow-up appointment. She stated that this pain and inflammation were due to a filling, and I haven't been given any painkillers or medication for a full week. I'm still experiencing this pain despite using painkillers and other pain-relieving medications.",null,"Hospital"]
[null,77,421,30219053,"مراجع","العيادات الخارجية","الطبي","عيادات الصدرية","2022-10-27T18:17:00","امال القحطاني","72 Hours","2022-10-19","19:01:00","امال القحطاني ","2022-10-27","18:17:00","2022-10-19","19:52:00","امال القحطاني ","2022-10-19","19:53:00","امال القحطاني",-7.9333333333343035,{"$nulls":3},-44853.82847222222,{"$nulls":3},0,{"$nulls":4},-44853.82847222222,{"$nulls":3},-44853.82847222222,"2022-10-19","20:25:00",0.022222222221898846,"2022-10-22","15:41:00","امال القحطاني",2.8249999999970896,null,"DR.MOHAMMED ALMOAMMARY","Management complaints","3. Institutional issues","3.7.Medical records","3.7.3.Medical report issues","تم زيارة عيادة الدكتور محمد سعد المعمري للتشخيص والعلاج وطلبت منه الحصول على تقرير طبي، حيث تبيَّن من التقرير الطبي الصادر عن الطبيب بوجود خطأ ، فراجعت الطبيب لتصحيح التقرير أول مرة ولم يتم ذلك حيث تم استلام التقرير الطبي من الطبيب مع وجود الخطأ نفسه . ","I visited Dr. Mohammed Saad Al-Maamari’s clinic for diagnosis and treatment and asked him to provide a medical report. It became clear from the medical report issued by the doctor that there was an error. I went back to the doctor to correct the report for the first time, but this was not done, as the medical report was received from the doctor with the same error.",null,"Patient"]
[null,78,470,30229625,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2022-10-27T18:29:00","امال القحطاني","More than 72 Hours","2022-10-26","19:34:00","امال القحطاني ","2022-10-27","18:29:00","2022-10-27","17:45:00","امال القحطاني ","2022-10-27","18:33:00","امال القحطاني",0.002777777779556345,"2022-10-30","19:00:00","امال القحطاني",3.0187499999956344,{"$nulls":3},-44864.791666666664,{"$nulls":4},-44861.77291666667,{"$nulls":3},-44861.77291666667,"2022-11-01","18:02:00",4.978472222217533,"2022-11-01","18:02:00","امال القحطاني",4.978472222217533,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تم ابلاغي من قبل الطبيبه المعالجه سوف يتم اعطاء الطفله خافض وريدي ومحلول وابره ترجيع وطلبت منا تحليل بول ولكن لم يتم اي اجراء مما ذكر حيث تم الذهاب للمدير المناوب لاسترجاع المبلغ المدفوع للأبر والتحليل لعدم عمل الاجراءات المذكوره ولم يتم التعاون معنا من قبله. ","I was informed by the attending physician that the child would be given intravenous fluids, a solution, and an emetic injection, and she asked us for a urine analysis, but none of the aforementioned procedures were carried out. We went to the on-duty manager to get a refund for the injections and analysis because the aforementioned procedures were not carried out, and he did not cooperate with us.",null,"Patient"]
[null,79,470,30229625,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-10-27T18:30:00","امال القحطاني","More than 72 Hours","2022-10-26","19:34:00","امال القحطاني ","2022-10-27","18:30:00","2022-10-27","17:45:00","امال القحطاني ","2022-10-27","18:33:00","امال القحطاني",2.0833333328482695E-3,"2022-10-30","19:00:00","امال القحطاني",3.0187499999956344,{"$nulls":3},-44864.791666666664,{"$nulls":4},-44861.77291666667,{"$nulls":3},-44861.77291666667,"2022-10-30","11:18:00",2.6979166666642413,"2022-11-01","18:02:00","امال القحطاني",4.978472222217533,null,"DR.MAHA ALBELALI ","Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","تم ابلاغي من قبل الطبيبه المعالجه سوف يتم اعطاء الطفله خافض وريدي ومحلول وابره ترجيع وطلبت منا تحليل بول ولكن لم يتم اي اجراء مما ذكر حيث تم الذهاب للمدير المناوب لاسترجاع المبلغ المدفوع للأبر والتحليل لعدم عمل الاجراءات المذكوره ولم يتم التعاون معنا من قبله. ","I was informed by the attending physician that the child would be given intravenous fluids, a solution, and an emetic injection, and she asked us for a urine analysis, but none of the aforementioned procedures were carried out. We went to the on-duty manager to get a refund for the injections and analysis because the aforementioned procedures were not carried out, and he did not cooperate with us.",null,"Patient"]
[null,80,444,30051980,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-10-27T19:24:00","امال القحطاني","More than 72 Hours","2022-10-24","18:27:00","امال القحطاني ","2022-10-27","19:24:00","2022-10-27","18:12:00","امال القحطاني ","2022-10-27","19:24:00","امال القحطاني",0,{"$nulls":3},-44861.808333333334,{"$nulls":3},0,{"$nulls":4},-44861.808333333334,{"$nulls":3},-44861.808333333334,"2022-10-29","09:18:00",1.5791666666627862,"2022-11-03","15:14:00","امال القحطاني",6.826388888890506,null,"16290-SAMAH ABDULRHMAN ABDO SAEED ","Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","تم الدخول لقسم الطوارئ صباح يوم الاثنين وتم تشخيصي من قبل الطبيب المعالج لارتفاع درجة الحراره وتم اعطائي سكليف من قبله وتم الرجوع الساعه 5 في نفس اليوم لقسم الطوارئ لعدم انخفاض درجة الحراره  مع اخذ الادويه وتم الكشف علي من قبل الطبيبه سماح وتم الرفض من قبلها في اعطائي سكليف لليوم التالي علما ان درجة الحراره لم تنخفض لدي وتم خروجي من المستشفى . ","I was admitted to the emergency department on Monday morning and diagnosed by the attending physician with a high fever. He prescribed me a fever reducer, and I returned to the emergency department at 5 o'clock on the same day because my fever had not decreased despite taking the medication. I was examined by Dr. Samah, and she refused to give me a fever reducer for the following day, even though my fever had not decreased. I was discharged from the hospital.",null,"Hospital"]
[5,81,461,30207758,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2022-10-29T10:45:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-26","15:24:00","تهاني عبدالله القرني","2022-10-29","10:43:00","2022-10-26","10:45:00","تهاني عبدالله القرني","2022-10-29","10:45:00","تهاني عبدالله القرني",1.3888888861401938E-3,"2022-10-31","12:10:00","تهاني عبدالله القرني",2.0590277777810115,{"$nulls":3},-44865.506944444445,{"$nulls":4},-44863.447916666664,{"$nulls":3},-44863.447916666664,"2022-11-01","09:02:00",2.928472222221899,"2022-11-15","17:28:00","تهاني عبدالله القرني",17.27986111111386,null,"7661-MOHMMED ABDALMONEM ALGAILANI ","Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","تم ابلاغي من قبل موظف مكتب التنويم ان  سعر عملية استئصال المرارة كامل 10700 ريال وان لدينا عرض بنك الانماء خصم ليصبح مبلغ العملية بعد خصم الانماء حوالي ٨٥٠٠ ريال خصم ٢٠٪؜ وبعد الانتهاء من العملية اتفاجأ من نفس الموظف يقول ان مبلغ العملية ١٣ الف وانه تم عمل خصم الى ١٠٩٠٠ ريال وعند سؤالي له لماذا تغير المبلغ افاد انه هناك اشياء تمت اضافتها من قبل الدكتور محمد الجيلاني حيث تم  ذهابي الى الدكتور محمد الجيلاني وقال غير صحيح و لم اخرج عن الباكيج المخصص لعمليه المرارة ولم اضيف اي شيء وقيمه العمليه ١٠٥٠٠ وبعد الخصم ٨٥٠٠ .  \n","I was informed by the admissions office employee that the price of the full gallbladder removal surgery is 10,700 riyals and that we have an Al-Inma Bank discount offer, so the amount of the surgery after the Al-Inma discount is about 8,500 riyals, a 20% discount. After the surgery was completed, I was surprised when the same employee said that the amount of the surgery was 13,000 riyals and that a discount had been applied to 10,900 riyals. When I asked him why the amount changed, he stated that there were things added by Dr. Muhammad Al-Jilani. I went to Dr. Muhammad Al-Jilani and he said that it was not true and that I did not deviate from the package allocated for the gallbladder surgery and I did not add anything, and the value of the surgery is 10,500 riyals and after the discount 8,500 riyals.",null,"Patient"]
[null,82,461,30207758,"مراجع","العيادات الخارجية","الإداري","مكتب التنويم","2022-10-29T10:45:00","تهاني عبدالله القرني","72 Hours","2022-10-26","15:24:00","تهاني عبدالله القرني","2022-10-29","10:45:00","2022-10-29","10:43:00","تهاني عبدالله القرني","2022-10-29","10:45:00","تهاني عبدالله القرني",0,{"$nulls":3},-44863.447916666664,{"$nulls":3},0,{"$nulls":4},-44863.447916666664,{"$nulls":3},-44863.447916666664,"2022-10-29","15:12:00",0.18541666666715173,"2022-10-31","12:09:00","تهاني عبدالله القرني",2.0583333333343035,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","تم ابلاغي من قبل موظف مكتب التنويم ان  سعر عملية استئصال المرارة كامل 10700 ريال وان لدينا عرض بنك الانماء خصم ليصبح مبلغ العملية بعد خصم الانماء حوالي ٨٥٠٠ ريال خصم ٢٠٪؜ وبعد الانتهاء من العملية اتفاجأ من نفس الموظف يقول ان مبلغ العملية ١٣ الف وانه تم عمل خصم الى ١٠٩٠٠ ريال وعند سؤالي له لماذا تغير المبلغ افاد انه هناك اشياء تمت اضافتها من قبل الدكتور محمد الجيلاني حيث تم  ذهابي الى الدكتور محمد الجيلاني وقال غير صحيح  و لم اخرج عن الباكيج المخصص لعمليه المرارة ولم اضيف اي شيء وقيمه العمليه ١٠٥٠٠ وبعد الخصم ٨٥٠٠ .  \n","I was informed by the admissions office employee that the price of the full gallbladder removal surgery is 10,700 riyals and that we have an Al-Inma Bank discount offer, so the amount of the surgery after the Al-Inma discount is about 8,500 riyals, a 20% discount. After the surgery was completed, I was surprised when the same employee said that the amount of the surgery was 13,000 riyals and that a discount had been applied to 10,900 riyals. When I asked him why the amount changed, he stated that there were things added by Dr. Muhammad Al-Jilani. I went to Dr. Muhammad Al-Jilani and he said that it was not true and that I did not deviate from the package allocated for the gallbladder surgery and I did not add anything, and the value of the surgery is 10,500 riyals and after the discount 8,500 riyals.",null,"Patient"]
[null,83,463,30059882,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2022-10-29T18:15:00","امال القحطاني","More than 72 Hours","2022-10-26","17:38:00","امال القحطاني ","2022-10-29","18:15:00","2022-10-29","18:10:00","امال القحطاني ","2022-10-29","18:15:00","امال القحطاني",0,{"$nulls":3},-44863.760416666664,{"$nulls":3},0,{"$nulls":4},-44863.760416666664,{"$nulls":3},-44863.760416666664,"2022-10-30","17:49:00",0.9819444444437977,"2022-11-03","15:14:00","امال القحطاني",4.874305555560568,null,"LUSI","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","ذهبتُ إلى قسم الأشعة لإجراء تصوير مقطعي محوسب، وطلب مني أخصائي الأشعة الانتظار حتى وصول الممرضة. عندما وصلت الممرضة لوسي، كانت غاضبة ولا أعرف السبب. سألتني إن كنت أشعر بألم عند إدخال الإبرة، فأجبت بنعم، فرفعت صوتها عليّ وقالت: (لماذا استدعيتني وأحضرتني إلى هنا؟ لن أفعل شيئًا!) ثم ذهبت وتركت المريض. انتظرتُ مجددًا وصول ممرضة أخرى.","I came to the radiology department to take a CT image, and I was told by a radiologist to wait until the nurse came. When the nurse Lucy le came, she was angry and I dont know why. She asked me if I felt pain when inserting the needle, I answered yes, so she raised her voice at me and said (Why did you call me and bring me here, I won’t do anything and she went and left the patient). I waited again for another nurse to come. ",null,"Patient"]
[null,84,482,30230747,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة لحديثي الولادة","2022-10-29T20:39:00","امال القحطاني","More than 72 Hours","2022-10-29","15:56:00","امال القحطاني ","2022-10-29","20:39:00","2022-10-29","18:41:00","امال القحطاني ","2022-10-29","20:40:00","امال القحطاني",6.9444443943211809E-4,{"$nulls":3},-44863.86111111111,{"$nulls":3},0,{"$nulls":4},-44863.86111111111,{"$nulls":3},-44863.86111111111,"2022-10-29","21:33:00",0.03680555555911269,"2022-11-03","10:28:00","امال القحطاني",4.575000000004366,null,"DR.SHADI ALMAGHRABI","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient"," تم رفض طلب من  قبل شركة التأمين بسبب انهم يطلبون المزيد من المعلومات مرفقين السبب في خطاب الرفض و لكن الطبيب شادي بعد رفض التأمين تواصل مع ام الطفل وتم التحدث معها بطريقه غير مهنيه انه اذا لم يتم الاستعجال من الممكن ان تتفاقم حالة الطفل و تصبح اسوء حيث حدث انتفاخ في القولون  لدى زوجتي بسبب الخوف والتوتر واكدت على ذلك الطبيبه المعالجه لديها علما انه تم اخباري ان حاله الطفل لم تستدعي ذلك ولم يتم توضيح الاسباب الكافيه بما حدث مع زوجتي من قبل الطبيب المعالج  .","The insurance company rejected the request because they require more information, attaching the reason in the rejection letter. However, after the insurance was rejected, Dr. Shadi contacted the child's mother and spoke to her in an unprofessional manner, saying that if the matter is not expedited, the child's condition may worsen. My wife experienced bloating due to fear and stress, and this was confirmed by her treating physician. I was told that the child's condition did not warrant this, and the treating physician did not provide sufficient explanation of what happened to my wife.",null,"Patient"]
[null,85,443,1718885,"ذوي المراجع","الطوارئ","التمريض","تمريض الطوارئ","2022-10-31T12:00:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-24","14:37:00","تهاني عبدالله القرني","2022-10-31","12:00:00","2022-10-25","13:59:00","تهاني عبدالله القرني","2022-10-25","14:08:00","تهاني عبدالله القرني",-5.911111111112405,"2022-10-26","12:08:00","تهاني عبدالله القرني",0.9166666666715173,"2022-10-31","12:01:00","تهاني عبدالله القرني",4.995138888887595,{"$nulls":4},-44859.58888888889,{"$nulls":3},-44859.58888888889,"2022-10-26","15:47:00",1.0687499999985448,"2022-11-01","12:28:00","تهاني عبدالله القرني",6.930555555554747,null,"UNISI","Clinical complaints","2. Safety","2.2.Safety Incidents","2.2.3.No patient ID band","في 20 أكتوبر 2022، تم إدخال ابنتي إلى الغرفة رقم 3177. وضعت الممرضة بطاقة اسم خاطئة في يدها، فأبلغناها بالخطأ. في 21 أكتوبر 2022، أُعطيت ابنتي خافض حرارة، وبعد ذلك عادت الممرضة بخافض حرارة آخر، فسألتها زوجتي عن سبب إعطائها خافض حرارة آخر خلال ساعة، فذهبت الممرضة للتأكد، واكتشفت أنها مخطئة.","On 20 Oct 2022, my daughter was admitted room NO 3177. The nurse put a wrong name tag in her hand then we informed them about their mistake. On 21 Oct 2022 my daughter was took the anti-pyretic after that the nurse came with another anti-pyretic and my wife asked her that why u give her a another anti-pyretic during one hour then she went to double-check and she was wrong . ",null,"Patient"]
[null,86,475,30029973,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2022-10-31T12:11:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-27","12:42:00","تهاني عبدالله القرني","2022-10-31","12:11:00","2022-10-29","12:00:00","تهاني عبدالله القرني","2022-10-29","12:02:00","تهاني عبدالله القرني",-2.0062500000058208,"2022-10-31","12:11:00","تهاني عبدالله القرني",2.0062500000058208,"2022-11-01","12:37:00","تهاني عبدالله القرني",1.0180555555489263,"2022-11-02","16:34:00","تهاني عبدالله القرني","No Response ",4.188888888893416,"2023-05-07","09:54:00","تهاني عبدالله القرني",189.9111111111124,null,null,-44863.501388888886,{"$nulls":3},-44863.501388888886,null,"4920-ADEL MOHAMMED ALHUSSAMI ","Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment"," تم زيارة ابنتي بتاريخ 27 اكتوبر 2022م تم استيائها من ناحية معرفة مسببات الآلم الشديدة لديها و\nالاعتماد على رايها و ما تعتقده، حيث ان ابنتي ذكرت للدكتور انها تعتقد ان لديها ارتجاع، و الدكتور\nلم يسالها عن اي سؤال يؤكد او ينفي ما تعتقده مثل نوع الاكل او الشرب او نحو ذلك.","My daughter was visited on October 27, 2022. She was upset about not knowing the cause of her severe pain and relying on her own opinion and what she believes, as my daughter told the doctor that she thinks she has reflux, and the doctor did not ask her any questions to confirm or deny what she thinks, such as what she eats or drinks, or anything like that.",null,"Patient"]
[null,87,486,1553861,"ذوي المراجع","التنويم","الطبي","تنويم الباطنية","2022-10-31T14:13:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-30","09:56:00","تهاني عبدالله القرني","2022-10-31","14:13:00","2022-10-31","14:08:00","تهاني عبدالله القرني","2022-10-31","14:13:00","تهاني عبدالله القرني",0,"2022-11-01","12:41:00","تهاني عبدالله القرني",0.9361111111065838,"2022-11-02","16:25:00","تهاني عبدالله القرني",1.1555555555605679,"2022-11-03","20:12:00","تهاني عبدالله القرني","No Response ",3.249305555553292,"2023-05-07","09:56:00","تهاني عبدالله القرني",187.8215277777781,null,null,-44865.592361111114,{"$nulls":3},-44865.592361111114,null,"4920-ADEL MOHAMMED ALHUSSAMI ","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and  Harassment","6.2.4.Discrimination","بتاريخ 26 اكتوبر2022  تم تنويم ابنتي بالعناية المركزة ، عند حضور الطبيب تم سؤال ابنتي  ( انت ذكر ولا انثى ) وهذا الامر يعد تعدي عليها ولا يقبل نهائيًا وادى ذلك الى استياء ابنتي الشديد بسبب سؤاله الموجهه لها . \n","On October 26, 2022, my daughter was admitted to the intensive care unit. When the doctor came, he asked my daughter, “Are you male or female?” This is an infringement on her rights and is completely unacceptable. This led to my daughter’s extreme distress because of the question directed at her.",null,"Patient"]
[null,88,483,30231147,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2022-10-31T14:14:00","تهاني عبدالله القرني","72 Hours","2022-10-29","16:05:00","تهاني عبدالله القرني","2022-10-31","14:14:00","2022-10-31","13:58:00","تهاني عبدالله القرني","2022-10-31","14:14:00","تهاني عبدالله القرني",0,"2022-11-01","12:40:00","تهاني عبدالله القرني",0.9347222222277196,{"$nulls":3},-44866.52777777778,{"$nulls":4},-44865.59305555555,{"$nulls":3},-44865.59305555555,"2022-11-02","13:29:00",1.96875,"2022-11-02","16:33:00","تهاني عبدالله القرني",2.0965277777795563,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","في ٢٨ أكتوبر ٢٠٢٢، تم إدخال طفلي إلى المستشفى. واجهتُ العديد من المشاكل مع طاقم التمريض، حيث كانوا غير متعاونين وغير مهنيين. فبعد تركيب القنية الوريدية أو إعطاء الدواء، لم يعودوا للتأكد من الأمر وإزالته إلا بعد اتصالي بهم. كما أن طفلي كان بحاجة إلى ثلاث جرعات من المضاد الحيوي، فأعطوه الجرعة الأولى ونسوا إعطائه الجرعة الثانية. بالإضافة إلى ذلك، لم تُدوّن الممرضة التاريخ الصحيح في الملف، فقد تناول الدواء في الساعة الثانية ظهرًا، بينما دوّنت هي التاريخ في الساعة الثانية عشرة ظهرًا.","On 28Oct 2022 my baby admitted to the hospital. I faced many issues with the nurse’s staff. They are uncooperative and unprofessional. If they put the cannula or the medication they did not come back to check it and remove it until I calling them. Also my baby have to get a 3 dose of Anti-biotic. They give him the first dose and they forgot to give him the second dose. Also she did not put the correct note to the file, he took the medication at 2 pm but she write in the file at 12pm . \n",null,"Patient"]
[null,89,487,30228588,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2022-10-31T14:41:00","تهاني عبدالله القرني","72 Hours","2022-10-30","11:11:00","تهاني عبدالله القرني","2022-10-31","14:41:00","2022-10-31","14:40:00","تهاني عبدالله القرني","2022-10-31","14:41:00","تهاني عبدالله القرني",0,{"$nulls":3},-44865.611805555556,{"$nulls":3},0,{"$nulls":4},-44865.611805555556,{"$nulls":3},-44865.611805555556,"2022-11-01","08:12:00",0.7298611111109494,"2022-11-02","16:50:00","تهاني عبدالله القرني",2.0895833333343035,null,"2892-MAHMOUD ABUGANAYA ","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","تم حضوري بتاريخ 30 اكتوبر 2022م لعيادة الطبيب محمود حيث تم انشغال الطبيب بمكالمة هاتفية وتم انتظاري لفترة طويلة لحين انتهاء المكالمه وتم التعامل معي من قبل الطبيب بشكل غير لائق وذلك بسبب اخباري له عن استيائي بإنشغاله بالهاتف . ","On October 30, 2022, I went to Dr. Mahmoud’s clinic, where he was busy with a phone call and I waited for a long time until the call ended. I was treated inappropriately by the doctor because I told him about my dissatisfaction with him being busy with the phone.",null,"Patient"]
[null,90,462,30052322,"مراجع","التنويم","الإداري","قسم الأمن","2022-10-31T15:59:00","تهاني عبدالله القرني","72 Hours","2022-10-26","16:06:00","تهاني عبدالله القرني","2022-10-31","15:59:00","2022-10-31","12:17:00","تهاني عبدالله القرني","2022-10-31","15:59:00","تهاني عبدالله القرني",0,"2022-11-01","12:38:00","تهاني عبدالله القرني",0.8604166666627862,{"$nulls":3},-44866.52638888889,{"$nulls":4},-44865.665972222225,{"$nulls":3},-44865.665972222225,"2022-11-02","08:49:00",1.7013888888832298,"2022-11-02","16:35:00","تهاني عبدالله القرني",2.0249999999941792,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","بتاريخ 24 اكتوبر 2022م  كنت في غرفة  الولاده وتم طلب خروج اختي وبنت اختي رغم حاجتي لهم  والموظفة عتاب تكلمت معهم ومعي بطريقة غير مهنية وغير لائقه والتدخل في امورخاصة  لاتعنيها . ","On October 24, 2022, I was in the delivery room and my sister and niece were asked to leave despite my need for them. The employee, Atab, spoke to them and to me in an unprofessional and inappropriate manner, interfering in private matters that did not concern her.",null,"Patient"]
[null,91,493,30078882,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-10-31T18:30:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-31","17:00:00","تهاني عبدالله القرني","2022-10-31","18:30:00","2022-10-31","17:24:00","امال القحطاني ","2022-10-31","18:33:00","تهاني عبدالله القرني",2.0833333328482695E-3,{"$nulls":3},-44865.77291666667,{"$nulls":3},0,{"$nulls":4},-44865.77291666667,{"$nulls":3},-44865.77291666667,"2022-10-31","17:10:00",{"$f":"(AP93+AO93)-(U93+T93)","v":-0.057638888887595385},"2022-11-28","17:14:00","امال القحطاني",27.945138888884685,11866,"DR. MOHAMMED NADER ELSAYED ","Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","تم دفع كشفيه للدكتور بقيمه ٣٣ ريال وعند دخولي واجراء الفحوصات اللازمه تم اخباري من قبل الدكتور بالتوجه لدفع قيمه فحوصات اخرى لم يتم ابلاغي بها مسبقاً بقيمه ٤١٧ ريال وبعد حساب التأمين ٧٤ ريال وعند سؤالي عن الاجراءات التي تم القيام بها بدون علمي واسترجاع المبلغ تم اخباري بأنها اجراءات تتم في العياده دون حساب قيمه العلاج وعند وصولي للصيدليه طالبتني ايضاً بقيمه العلاج .   \n","I paid the doctor a consultation fee of 33 riyals. Upon entering and undergoing the necessary examinations, the doctor informed me to pay for other examinations that I had not been previously informed about, amounting to 417 riyals. After calculating the insurance, 74 riyals were deducted. When I inquired about the procedures that were carried out without my knowledge and the refund of the amount, I was told that they were procedures carried out in the clinic without calculating the cost of the treatment. Upon arriving at the pharmacy, they also demanded the cost of the treatment from me.",null,"Patient"]
[null,92,491,1212395,"مراجع","العيادات الخارجية","الإداري","استقبال الأشعة","2022-10-31T19:03:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-31","13:11:00","تهاني عبدالله القرني","2022-10-31","19:03:00","2022-11-01","11:38:00","تهاني عبدالله القرني","2022-11-01","11:39:00","تهاني عبدالله القرني",0.6916666666729725,"2022-11-02","16:50:00","تهاني عبدالله القرني",1.2159722222204437,"2022-11-03","20:14:00","تهاني عبدالله القرني",1.1416666666627862,"2022-11-06","14:14:00","تهاني عبدالله القرني","No Response ",5.10763888888323,{"$nulls":3},-44866.48541666667,"2022-11-29","18:09:00",28.270833333328483,"2022-11-29","18:09:00","تهاني عبدالله القرني",28.270833333328483,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","تم توجهي لاستقبال الاشعة بتاريخ 31 اكتوبر 2022م  حيث تم رفع صوت موظف الاشعة وعدم لباقة في الحديث وتلفظ بعدة الفاظ مسيئة له قبل ان تكون مسيئة للمنشأة او مراجعها، وتحدث باسلوب خارج عن اللباقة وبعيد عن حسن التعامل مع المراجع حيث كان الموظف يخفي الفاتورة عنده ويرفض تسليمها في الرف المخصص مما ادى لتاخير دخولي ، وعند الاستفسار منه ذكر ان الورقة مع الممرضات وعند سؤالهم تم ابلاغي بعدم استلامهم للفاتوره . ","I was directed to receive the X-rays on October 31, 2022, where the X-ray employee raised his voice and was not polite in his speech and uttered several offensive words to him before they were offensive to the facility or its visitors. He spoke in a manner that was not polite and far from good treatment of the visitor, as the employee was hiding the bill with him and refused to hand it over on the designated shelf, which led to a delay in my entry. When I inquired with him, he said that the paper was with the nurses, and when I asked them, they informed me that they had not received the bill.",null,"Patient"]
[]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average",{"$nulls":12},"Total Complaints",{"$f":"B106","v":92}]
["Week 1",13,null,null,"MOH",24,{"$f":"F97/F101","v":{"v":0.2608695652173913,"d":"26.09%"}},null,"Medical",null,null,"امال القحطاني ",45,{"$f":"M97/M101","v":{"v":0.4891304347826087,"d":"48.91%"}},12,4,5,24,{"$f":"O98+P98+Q98+R98","v":{"v":1,"d":"100.00%"}},null,"امال القحطاني",10,{"$f":"V97/V99","v":{"v":0.5882352941176471,"d":"58.82%"}},33,{"$f":"X97/X99","v":{"v":0.4520547945205479,"d":"45.21%"}},{"$f":"X97+V97","v":43},{"$nulls":5},15,{"$nulls":3},"امال القحطاني",{"$nulls":4},"عيادات الأطفال",6,{"$f":"AVERAGE(AR97:AX97)","v":{"v":1.5698333333333336,"d":"1.57"}},0.63,8,2E-3,0.015,0.76,0.012,{"$nulls":6},"Satisfaction Table"]
["Week 2",20,null,null,"CCHI",2,{"$f":"F98/F101","v":{"v":0.021739130434782608,"d":"2.17%"}},null,"عيادات الأطفال",6,null,"Percentage",null,null,{"$f":"O97/M97","v":{"v":0.26666666666666666,"d":"26.67%"}},{"$f":"P97/M97","v":{"v":0.08888888888888889,"d":"8.89%"}},{"$f":"Q97/M97","v":{"v":0.1111111111111111,"d":"11.11%"}},{"$f":"R97/M97","v":{"v":0.5333333333333333,"d":"53.33%"}},null,null,"تهاني القرني",7,{"$f":"V98/V99","v":{"v":0.4117647058823529,"d":"41.18%"}},40,{"$f":"X98/X99","v":{"v":0.547945205479452,"d":"54.79%"}},{"$f":"V98+X98","v":47},{"$nulls":9},"تهاني عبدالله القرني",{"$nulls":4},"عيادات النساء والولادة",6,{"v":4.172,"d":"4.17"},3,4,2.8,0.06,11,"Closed ",{"$nulls":6},"Total Responces"]
["Week 3",21,null,null,"Patients",31,{"$f":"F99/F101","v":{"v":0.33695652173913043,"d":"33.70%"}},null,"عيادات النساء والولادة",6,null,"تهاني القرني",47,{"$f":"M99/M101","v":{"v":0.5108695652173914,"d":"51.09%"}},10,7,6,24,{"$f":"O100+P100+Q100+R100","v":{"v":0.9999999999999999,"d":"100.00%"}},null,"Total",{"$f":"SUM(V97:V98)","v":17},{"$f":"W97+W98","v":{"v":1,"d":"100.00%"}},{"$f":"X97+X98","v":73},{"$f":"Y97+Y98","v":{"v":1,"d":"100.00%"}},{"$f":"Z97+Z98","v":90},{"$nulls":14},"عيادات الأسنان",5,{"v":6.666666666666667,"d":"6.67"},"Closed ",9,"Closed ",2,9,{"$nulls":7},"Escalated Without Response"]
["Week 4",26,null,null,"Patient relatives",35,{"$f":"F100/F101","v":{"v":0.3804347826086957,"d":"38.04%"}},null,"عيادات الأسنان",5,null,"Percentage",null,null,{"$f":"O99/M99","v":{"v":0.2127659574468085,"d":"21.28%"}},{"$f":"P99/M99","v":{"v":0.14893617021276595,"d":"14.89%"}},{"$f":"Q99/M99","v":{"v":0.1276595744680851,"d":"12.77%"}},{"$f":"R99/M99","v":{"v":0.5106382978723404,"d":"51.06%"}},{"$nulls":7},{"$f":"Y99+W99","v":{"v":2,"d":"200.00%"}},{"$nulls":14},"أطباء الطوارئ",4,{"v":1.9475,"d":"1.95"},3,0.29,3,1.5,{"$nulls":8},"Closed Without Response"]
["Week 5",12,null,null,"Total",{"$f":"F97+F98+F99+F100","v":92},{"$f":"G97+G98+G99+G100","v":{"v":1,"d":"100.00%"}},null,"أطباء الطوارئ",4,null,"Total",{"$f":"SUM(M97:M100)","v":92},{"$f":"N97+N99","v":{"v":1,"d":"100.00%"}},{"$f":"O97+O99","v":22},{"$f":"P97+P99","v":11},{"$f":"Q97+Q99","v":11},{"$f":"R97+R99","v":48},{"$f":"O102+P102+Q102+R102","v":{"v":1,"d":"100.00%"}},{"$nulls":21},"تنويم الأطفال",4,{"v":6.0002,"d":"6.00"},6,8,10,0.0008,{"$nulls":8},"Satisfied"]
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["1st Half",44,null,null,"ER",11,{"$f":"F104/F105","v":{"v":0.11956521739130435,"d":"11.96%"}},null,"قسم الصيدلية",4,{"$nulls":21},10,{"$nulls":3},"امال القحطاني",{"$nulls":4},"عيادات الباطنية",3,{"v":0.8300000000000001,"d":"0.83"},1.6,0.06,"Closed ",{"$nulls":9},"No Response"]
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[{"$nulls":4},"Nursing",20,{"$f":"F108/F110","v":{"v":0.21739130434782608,"d":"21.74%"}},null,"تنويم الباطنية",1,{"$nulls":21},"Total Escalated",15,{"$nulls":7},"عيادات التخدير",1,{"v":0.065,"d":"0.07"},0.065]
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[{"$nulls":8},"عيادات الجهاز الهضمي والمناظير",1,{"$nulls":21},"Reason For Escalation","Number","Percentage",{"$nulls":6},"عيادات الصدرية",1,{"v":0.013,"d":"0.01"},0.013,{"$nulls":11},"Hospital Right",null,{"$f":"BE111/BE113","v":{"$error":"#DIV/0!"}}]
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[{"$nulls":8},"فني تخطيط المخ والأعصاب",1,{"$nulls":30},"قسم التغذية",1,{"$f":"AVERAGE(AR116:AX116)","v":{"v":0,"d":"0.00"}},0]
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[{"$nulls":8},"وحدة العناية المركزة لحديثي الولادة",1,{"$nulls":30},"Total",{"$f":"SUM(AP97:AP120)","v":54}]
[{"$nulls":8},"Total",{"$f":"SUM(J98:J121)","v":54}]
[{"$nulls":40},"Non-Medical",null,"Average"]
[{"$nulls":40},"قسم الإدارة",3,{"$f":"AVERAGE(AR124:AW124)","v":{"v":0.005,"d":"0.01"}},0,0,0.015]
[{"$nulls":8},"Non-Medical",{"$nulls":31},"قسم التقارير الطبية",3,{"$f":"AVERAGE(AR125:AW125)","v":{"v":0.34013333333333334,"d":"0.34"}},0.02,1,0.0004]
[{"$nulls":8},"قسم الإدارة",3,{"$nulls":30},"المدير المناوب",2,{"$f":"AVERAGE(AR126:AW126)","v":2.54},0.08,5]
[{"$nulls":8},"قسم التقارير الطبية",3,{"$nulls":30},"إدارة التنويم",1,{"$f":"AVERAGE(AR127:AW127)","v":0.13},0.13]
[{"$nulls":8},"المدير المناوب",2,{"$nulls":30},"استقبال الأشعة",1,{"$f":"AVERAGE(AR128:AW128)","v":28.26},28.26]
[{"$nulls":8},"إدارة التنويم",1,{"$nulls":30},"استقبال الطوارئ",1,{"$f":"AVERAGE(AR129:BB129)","v":{"v":3,"d":"3.00"}},3]
[{"$nulls":8},"استقبال الأشعة",1,{"$nulls":30},"استقبال العيادات الخارجية",1,{"$f":"AVERAGE(AR130:AW130)","v":{"v":2,"d":"2.00"}},2]
[{"$nulls":8},"استقبال الطوارئ",1,{"$nulls":30},"قسم الأمن",1,{"$f":"AVERAGE(AR131:AW131)","v":{"v":4.5,"d":"4.50"}},4.5]
[{"$nulls":8},"استقبال العيادات الخارجية",1,{"$nulls":30},"قسم الموافقات الطبية",2,{"$f":"AVERAGE(AR132:AW132)","v":{"v":1.5015,"d":"1.50"}},0.003,3]
[{"$nulls":8},"قسم الأمن",1,{"$nulls":30},"مكتب التنويم",1,{"$f":"AVERAGE(AR133:AW133)","v":{"v":0.177,"d":"0.18"}},0.177]
[{"$nulls":8},"قسم الموافقات الطبية",2,{"$nulls":30},"Total",{"$f":"SUM(AP124:AP133)","v":16}]
[{"$nulls":8},"مكتب التنويم",1]
[{"$nulls":8},"Total",{"$f":"SUM(J126:J135)","v":16}]
[{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":8},"Nursing",{"$nulls":31},"تمريض تنويم الأطفال",6,{"$f":"AVERAGE(AR138:AT138)","v":{"v":0.5873333333333334,"d":"0.59"}},1,0.76,2E-3,0.4,0.13,2]
[{"$nulls":8},"تمريض تنويم الأطفال",6,{"$nulls":30},"تمريض الحضانة",3,{"v":5.666666666666667,"d":"5.67"},0,6,11]
[{"$nulls":8},"تمريض الحضانة",3,{"$nulls":30},"تمريض العيادات الخارجية",3,{"v":1,"d":"1.00"},"Closed ","Closed ",1]
[{"$nulls":8},"تمريض العيادات الخارجية",3,{"$nulls":30},"تمريض الطوارئ",2,{"v":2.5,"d":"2.50"},4,1]
[{"$nulls":8},"تمريض الطوارئ",2,{"$nulls":30},"تمريض وحدة العناية المركزة",2,{"v":0.2,"d":"0.20"},0.2,0.2]
[{"$nulls":8},"تمريض وحدة العناية المركزة",2,{"$nulls":30},"تمريض تنويم النساء والولادة",1,{"v":9,"d":"9.00"},9]
[{"$nulls":8},"تمريض تنويم النساء والولادة",1,{"$nulls":30},"تمريض قسم العمليات",1,{"v":10,"d":"10.00"},10]
[{"$nulls":8},"تمريض قسم العمليات",1,{"$nulls":30},"تمريض قسم عمليات الولادة",1,{"$f":"AVERAGE(AR145:AT145)","v":{"v":1,"d":"1.00"}},1]
[{"$nulls":8},"تمريض قسم عمليات الولادة",1,{"$nulls":30},"تمريض وحدة العناية المركزة - أطفال",1,{"v":0.7,"d":"0.70"},0.7]
[{"$nulls":8},"تمريض وحدة العناية المركزة - أطفال",1,{"$nulls":30},"Total",{"$f":"SUM(AP138:AP146)","v":20}]
[{"$nulls":8},"Total",{"$f":"SUM(J139:J147)","v":20}]
[{"$nulls":40},"Support Services",null,"Average"]
[{"$nulls":8},"Support Services",{"$nulls":31},"قسم النظافة ",2,{"$f":"AVERAGE(AR150:AT150)","v":1.85},2.7,1]
[{"$nulls":8},"قسم النظافة ",2,{"$nulls":30},"Total",{"$f":"AP150","v":2}]
[{"$nulls":8},"Total",{"$f":"J151","v":2}]
[{"$nulls":40},"Total",{"$f":"AP121+AP134+AP147+AP151","v":92}]
[{"$nulls":8},"Total",{"$f":"J152+J148+J136+J122","v":92}]

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[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,597,30078882,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات العيون","2022-10-31T15:21:00","امال القحطاني","More than 72 Hours","2022-10-31","15:21:00","امال القحطاني","2022-10-31","15:21:00",{"$nulls":3},"2022-10-31","15:21:00","امال القحطاني",{"$f":"(U3+T3)-(P3+O3)","v":0},{"$nulls":3},{"$f":"(Y3+X3)-(U3+T3)","v":-44865.63958333333},{"$nulls":3},{"$f":"(AC3+AB3)-(Y3+X3)","v":0},{"$nulls":4},{"$f":"(AG3+AF3)-(U3+T3)","v":-44865.63958333333},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-44865.63958333333},"2022-11-27","15:45:00",{"$f":"(AP3+AO3)-(U3+T3)","v":27.016666666670062},"2022-11-27","15:45:00","تهاني عبدالله القرني",{"$f":"(AS3+AR3)-(U3+T3)","v":27.016666666670062},null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","تم طلب من المستفيدة بدفع مبلغ اضافي بدون توضيح ما هي الاجراءات اوالخدمات التي تم الدفع عنها","On 29Oct 2022. I faced many issues with the nurse’s staff. They are uncooperative and unprofessional. Also my baby have to get a 3 dose of Anti-biotic. They don’t give him any dose until 5 pm. Also there is no follow-up by the nurses, and there is no response from them.",null,"Patient",{"$nulls":5},597,30078882,"مجلس الضمان الصحي","العيادات الخارجية","الطبي","عيادات العيون","2022-10-31T15:21:00","امال القحطاني","More than 72 Hours",null,null,510,1443739,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-11-07T18:43:00","تهاني عبدالله القرني","48 Hours",null,null,484,30205413,"مراجع","التنويم","التمريض","تمريض تنويم الأطفال","2022-11-01T20:32:00","امال القحطاني","More than 72 Hours",null,null,506,30190587,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الأمن","2022-11-07T19:42:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,2,484,30205413,"مراجع","التنويم","التمريض","تمريض تنويم الأطفال","2022-11-01T20:32:00","امال القحطاني","More than 72 Hours","2022-10-29","17:17:00","امال القحطاني","2022-11-01","20:32:00","2022-11-01","20:31:00","امال القحطاني","2022-11-01","20:33:00","امال القحطاني",6.9444443943211809E-4,"2022-11-03","10:28:00","امال القحطاني",{"$f":"(Y4+X4)-(U4+T4)","v":1.5798611111167702},"2022-11-07","13:06:00","امال القحطاني",{"$f":"(AC4+AB4)-(Y4+X4)","v":4.109722222216078},"2022-12-17","20:06:00","تهاني عبدالله القرني","No Response ",{"$f":"(AG4+AF4)-(U4+T4)","v":45.981250000004366},"2023-02-05","19:01:00","امال القحطاني",{"$f":"(AL4+AK4)-(U4+T4)","v":95.93611111111386},null,null,-44866.85625,{"$nulls":3},-44866.85625,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","في ٢٩ أكتوبر ٢٠٢٢، واجهتُ العديد من المشاكل مع طاقم التمريض. كانوا غير متعاونين وغير مهنيين. كما أن طفلي كان بحاجة إلى ثلاث جرعات من المضاد الحيوي، ولم يُعطَ أي جرعة حتى الساعة الخامسة مساءً. بالإضافة إلى ذلك، لم يكن هناك أي متابعة من قِبل الممرضات، ولم أتلقَّ أي رد منهن.","On 29Oct 2022. I faced many issues with the nurse’s staff. They are uncooperative and unprofessional. Also my baby have to get a 3 dose of Anti-biotic. They don’t give him any dose until 5 pm. Also there is no follow-up by the nurses, and there is no response from them.",null,"Patient",{"$nulls":5},583,30161583,"مجلس الضمان الصحي","التنويم","الطبي","قسم التخدير","2022-11-24T17:50:00","امال القحطاني","More than 72 Hours",null,null,519,30220611,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-11-09T19:46:00","امال القحطاني","24 Hours",null,null,495,30139364,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-11-02T14:54:00","امال القحطاني","More than 72 Hours",null,null,521,30092483,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-11-12T09:51:00","امال القحطاني","More than 72 Hours"]
[null,3,495,30139364,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-11-02T14:54:00","امال القحطاني","More than 72 Hours","2022-11-01","19:46:00","امال القحطاني","2022-11-02","14:54:00","2022-11-02","14:53:00","امال القحطاني","2022-11-02","14:55:00","امال القحطاني",6.944444467080757E-4,"2022-11-03","10:27:00","امال القحطاني",{"$f":"(Y5+X5)-(U5+T5)","v":0.8138888888861402},{"$nulls":3},{"$f":"(AC5+AB5)-(Y5+X5)","v":-44868.43541666667},{"$nulls":4},{"$f":"(AG5+AF5)-(U5+T5)","v":-44867.62152777778},{"$nulls":3},{"$f":"(AL5+AK5)-(U5+T5)","v":-44867.62152777778},"2022-11-03","15:32:00",{"$f":"(AP5+AO5)-(U5+T5)","v":1.0256944444408873},"2022-11-07","13:06:00","امال القحطاني",{"$f":"(AS5+AR5)-(U5+T5)","v":4.924305555548926},null,"IBRAHIM ALHARBI","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","الساعه 10:30 مساء تم التواصل معي من قبل الموظف ابراهيم الحربي من قسم الموافقات الطبيه بخصوص طلبي وتم التحدث معي باانفعال منذ بداية الاتصال وفي كل مره احاول التحدث والشرح لمشكلتي تتم مقاطعتي من قبل الموظف وكان يتحدث معي بصوت عالي وأسلوب غير مهني وقمت بسؤاله هل المكالمه مسجله أجاب بلا اعلم . قمت بسؤاله ايضا عن اسمه ورفض الإفصاح تم الرد من قبله انه تم الاتصال لخدمتك فقط .","On 28 OCT 2022, I called the nursery to bring my baby to me . she didn’t responded to me and she closed the phone when I asked her without answering to me . ",null,"Patient",{"$nulls":5},593,20203313,"مجلس الضمان الصحي","الطوارئ","الطبي","أطباء الطوارئ","2022-11-27T13:33:00","تهاني عبدالله القرني","More than 72 Hours",null,null,522,30156497,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2022-11-10T19:27:00","تهاني عبدالله القرني","More than 72 Hours",null,null,499,30029149,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2022-11-02T21:08:00","تهاني عبدالله القرني","24 Hours",null,null,514,1453340,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2022-11-14T19:21:00","تهاني عبدالله القرني","48 Hours"]
[null,4,499,30029149,"مراجع","العيادات الخارجية","التمريض","تمريض العيادات الخارجية","2022-11-02T21:08:00","تهاني عبدالله القرني","24 Hours","2022-11-02","20:53:00","تهاني عبدالله القرني","2022-11-02","21:08:00","2022-11-08","18:53:00","تهاني عبدالله القرني","2022-11-08","18:53:00","تهاني عبدالله القرني",5.90625,{"$nulls":3},-44873.78680555556,{"$nulls":3},0,{"$nulls":4},-44873.78680555556,{"$nulls":3},-44873.78680555556,"2022-11-09","13:54:00",{"$f":"(AP6+AO6)-(U6+T6)","v":0.7923611111109494},"2022-11-09","13:54:00","تهاني عبدالله القرني",{"$f":"(AS6+AR6)-(U6+T6)","v":0.7923611111109494},null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","في 2 نوفمبر 2022، حاولت الممرضات الفلبينيات في الغرفة رقم 20 وضع القنية في يدي عدة مرات لكنهن لم يستطعن. طلبت منهن استدعاء المديرة لتستدعي ممرضة أخرى لوضع القنية. غضبت المديرة ونزعت قناع جهاز التبخير مني.","on 2 NOV 2022 the Filipino nurses on the room 20 tried to put the cannula in my hand many time but they can not I asked them to called the manager to fined another nurses to put the cannula . she was mad and removed the nebulization mask from me . ",null,"Patient",{"$nulls":16},529,30150063,"وزارة الصحة","التنويم","الطبي","تنويم الأطفال","2022-11-13T16:32:00","امال القحطاني","24 Hours",null,null,499,30029149,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2022-11-02T21:08:00","تهاني عبدالله القرني","24 Hours",null,null,568,1590906,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-11-19T18:55:00","تهاني عبدالله القرني","72 Hours"]
[null,5,499,30029149,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2022-11-02T21:08:00","تهاني عبدالله القرني","24 Hours","2022-11-02","20:53:00","تهاني عبدالله القرني","2022-11-02","21:08:00","2022-11-08","18:53:00","تهاني عبدالله القرني","2022-11-08","18:53:00","تهاني عبدالله القرني",5.90625,{"$nulls":3},-44873.78680555556,{"$nulls":3},0,{"$nulls":4},-44873.78680555556,{"$nulls":3},-44873.78680555556,"2022-11-09","13:54:00",0.7923611111109494,"2022-11-09","13:54:00","تهاني عبدالله القرني",0.7923611111109494,null,"90228-MOHAMMAD   ABURAHMAH ","Management complaints","4. Accessibility","4.3.Delays","4.1.4.Appointment delay","بتاريخ 2 نوفمبر 2022م تم حجز الموعد لدى الطبيب ابو رحمة الساعة 5:10 مساء  وتم حضوري قبل الموعد بنصف ساعة وبعد الانتظار ساعه دخلت للممرضة استفسرعن عدم وصول الطبيب قالت : الطبيب قال  \"اذهب الى البيت لانه سيتأخر\". ","On November 2, 2022, I entered Dr. Omar’s clinic. I was very worried about my condition and repeatedly asked the doctor to check on my health. The doctor became agitated and spoke to me inappropriately. When I asked if the tests had been added to the system, he replied, “Yes, please come in,” pointing to the door.",null,"Patient",{"$nulls":16},534,30217215,"وزارة الصحة","التنويم","الإداري","المدير المناوب","2022-11-13T19:44:00","تهاني عبدالله القرني","24 Hours",null,null,488,30192288,"مراجع","التنويم","التمريض","تمريض قسم عمليات الولادة","2022-11-03T20:01:00","تهاني عبدالله القرني","72 Hours",null,null,559,30233665,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-11-20T17:00:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,6,488,30192288,"مراجع","التنويم","التمريض","تمريض قسم عمليات الولادة","2022-11-03T20:01:00","تهاني عبدالله القرني","72 Hours","2022-10-30","15:36:00","تهاني عبدالله القرني","2022-11-03","20:01:00","2022-11-03","19:35:00","تهاني عبدالله القرني","2022-11-03","20:02:00","تهاني عبدالله القرني",6.944444467080757E-4,{"$nulls":3},-44868.83472222222,{"$nulls":3},0,{"$nulls":4},-44868.83472222222,{"$nulls":3},-44868.83472222222,"2022-11-05","10:28:00",1.601388888891961,"2022-11-06","14:26:00","تهاني عبدالله القرني",2.766666666670062,null,null,"Clinical complaints","1. Quality","1.4.Treatment","1.4.4.Inadequate pain management","في 28 أكتوبر 2022، تأخرت الممرضات أثناء ولادتي ولم يستجبن لي عندما أخبرتهن أنني أشعر بالألم وأنني بحاجة إلى طبيب التخدير لإعطائي جرعة أخرى من التخدير فوق الجافية.","On 28 OCT 2022, the nurses was delay when I was delivery and they did not responded to me when I told them I feel pain and I need to the anesthetist doctor to give me another dose of epidural. ",null,"Patient",{"$nulls":16},535,30150063,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2022-11-13T19:56:00","تهاني عبدالله القرني","24 Hours",null,null,488,30192288,"مراجع","التنويم","التمريض","تمريض الحضانة","2022-11-03T20:03:00","تهاني عبدالله القرني","More than 72 Hours",null,null,569,30091948,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2022-11-21T19:30:00","تهاني عبدالله القرني","48 Hours"]
[null,7,488,30192288,"مراجع","التنويم","التمريض","تمريض الحضانة","2022-11-03T20:03:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-30","15:36:00","تهاني عبدالله القرني","2022-11-03","08:03:00","2022-11-03","19:35:00","تهاني عبدالله القرني","2022-11-03","20:03:00","تهاني عبدالله القرني",0.5,"2022-11-06","14:26:00","تهاني عبدالله القرني",2.765972222223354,"2022-11-07","18:59:00","تهاني عبدالله القرني",1.1895833333328483,"2022-11-08","18:09:00","تهاني عبدالله القرني","No Response ",4.920833333329938,{"$nulls":3},-44868.83541666667,"2022-11-09","09:10:00",5.546527777776646,"2022-11-09","13:56:00","تهاني عبدالله القرني",5.745138888887595,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","في 28 أكتوبر 2022، اتصلت بالحضانة لأحضر طفلي إليّ. لم ترد عليّ، وأغلقت الهاتف عندما سألتها دون أن تجيبني.","On 28 OCT 2022, I called the nursery to bring my baby to me . she didn’t responded to me and she closed the phone when I asked her without answering to me . ",null,"Patient",{"$nulls":16},542,1549305,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-11-14T17:37:00","تهاني عبدالله القرني","48 Hours",null,null,497,1422676,"مراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2022-11-03T20:05:00","تهاني عبدالله القرني","More than 72 Hours",null,null,577,1222128,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-11-22T11:14:00","امال القحطاني","More than 72 Hours"]
[null,8,497,1422676,"مراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2022-11-03T20:05:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-02","19:45:00","تهاني عبدالله القرني","2022-11-03","20:05:00","2022-11-03","19:47:00","تهاني عبدالله القرني","2022-11-03","19:47:00","تهاني عبدالله القرني",-0.012499999997089617,{"$nulls":3},-44868.82430555556,{"$nulls":3},0,{"$nulls":4},-44868.82430555556,{"$nulls":3},-44868.82430555556,"2022-11-29","11:44:00",25.664583333331393,"2022-11-29","11:44:00","امال القحطاني",25.664583333331393,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","في 2 نوفمبر 2022، حاولت الممرضات الفلبينيات في الغرفة رقم 20 وضع القنية في يدي عدة مرات لكنهن لم يستطعن. طلبت منهن استدعاء المديرة لتستدعي ممرضة أخرى لوضع القنية. غضبت المديرة ونزعت قناع جهاز التبخير مني.","on 2 NOV 2022 the Filipino nurses on the room 20 tried to put the cannula in my hand many time but they can not I asked them to called the manager to fined another nurses to put the cannula . she was mad and removed the nebulization mask from me . ",null,"Patient",{"$nulls":16},546,30234524,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2022-11-15T18:31:00","تهاني عبدالله القرني","24 Hours",null,null,500,30232635,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-11-06T17:23:00","تهاني عبدالله القرني","24 Hours",null,null,561,1222128,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-11-22T11:15:00","امال القحطاني","More than 72 Hours"]
[null,9,500,30232635,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-11-06T17:23:00","تهاني عبدالله القرني","24 Hours","2022-11-03","19:18:00","تهاني عبدالله القرني","2022-11-06","17:23:00","2022-11-06","17:23:00","تهاني عبدالله القرني","2022-11-06","17:23:00","تهاني عبدالله القرني",0,{"$nulls":3},-44871.72430555556,{"$nulls":3},0,{"$nulls":4},-44871.72430555556,{"$nulls":3},-44871.72430555556,"2022-11-06","17:23:00",0,"2022-11-06","17:23:00","تهاني عبدالله القرني",0,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.1.4.Appointment delay","تم حجز موعد للوالدة قبل اسبوع تقريبا وتم اعطاء المعلومات للمواعيد ، ويوم امس الأربعاء تم التواصل معي\nالساعة ٣٣:١٢ ظهرا لتأكيد موعد الوالدة وتم التأكيد ، ووصلتني رساله تذكير أيضا ، عند الحضور الساعة ٤٥:٤\nعصر افادوا اخوي والوالدة ان مافيه ملف ولا فيه حجز للموعد اصلا ؟؟؟ وبعد انتظار تقريبا ٤٠ دقيقه دخلوا\nللطبيب","My mother's appointment was booked about a week ago, and the appointment details were provided. Yesterday, Wednesday, I was contacted at 12:33 PM to confirm her appointment, which was confirmed. I also received a reminder message. When we arrived at 4:45 PM, my brother and mother were told that there was no file and no appointment booked at all. After waiting for about 40 minutes, they were finally seen by the doctor.",null,"Patient",{"$nulls":16},549,1443739,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-11-16T15:30:00","تهاني عبدالله القرني","24 Hours",null,null,498,1840598,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2022-11-07T19:00:00","تهاني عبدالله القرني","More than 72 Hours",null,null,555,30161583,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-11-23T11:14:00","امال القحطاني","More than 72 Hours"]
[2,10,510,1443739,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-11-07T18:43:00","تهاني عبدالله القرني","48 Hours","2022-11-07","18:43:00","تهاني عبدالله القرني","2022-11-07","18:43:00","2022-11-07","6:74 pm","تهاني عبدالله القرني","2022-11-07","18:47:00","تهاني عبدالله القرني",2.7777777722803876E-3,{"$nulls":3},-44872.782638888886,{"$nulls":3},0,{"$nulls":4},-44872.782638888886,{"$nulls":3},-44872.782638888886,"2022-11-08","19:53:00",1.0458333333372138,"2022-11-09","14:58:00","تهاني عبدالله القرني",1.8409722222277196,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","تم طلب جلسات علاج طبيعي من قبل الطبيب حيث تم اعطائي اربع جلسات فقط والمقرر لي ست جلسات . ","It is a set of Physiotherapy sessions by the doctor, where only four sessions were given and six sessions were decided for me.",null,"Hospital",{"$nulls":16},574,30113784,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2022-11-18T15:42:00","تهاني عبدالله القرني","More than 72 Hours",null,null,509,1804108,"مراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2022-11-08T20:20:00","تهاني عبدالله القرني","More than 72 Hours",null,null,579,1713900,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2022-11-23T11:52:00","امال القحطاني","24 Hours"]
[null,11,498,1840598,"مراجع","العيادات الخارجية","الطبي","عيادات الجهاز الهضمي والمناظير","2022-11-07T19:00:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-02","20:40:00","تهاني عبدالله القرني","2022-11-07","19:40:00","2022-11-03","19:59:00","تهاني عبدالله القرني","2022-11-03","20:04:00","تهاني عبدالله القرني",-3.983333333337214,"2022-11-06","14:21:00","تهاني عبدالله القرني",2.7618055555576575,"2022-11-07","19:01:00","تهاني عبدالله القرني",1.1944444444452529,"2022-11-08","18:10:00","تهاني عبدالله القرني","No Response ",4.920833333337214,{"$nulls":3},-44868.83611111111,"2022-11-09","20:14:00",6.006944444445253,"2022-11-12","16:15:00","تهاني عبدالله القرني",8.84097222222772,null,"DR.OMAR ALMESTAKAWY","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","تم دخولي بتاريخ 2 نوفمبر 2022 لعيادة الطبيب عمر كنت قلق جدا على حالتي وتم تكرار سؤالي للطبيب للاطمئنان عن حالتي الصحية  تم انفعال الطبيب وتحدث معي بطريقة غير لائقة و عند سؤالي عن التحاليل هل تم اضافتها بالسستم تم الرد علي  نعم ، تفضل ويؤشر على الباب  .","On November 2, 2022, I entered Dr. Omar’s clinic. I was very worried about my condition and repeatedly asked the doctor to check on my health. The doctor became agitated and spoke to me inappropriately. When I asked if the tests had been added to the system, he replied, “Yes, please come in,” pointing to the door.",null,"Patient",{"$nulls":5},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},614,30058100,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2022-11-24T19:12:00","تهاني عبدالله القرني","More than 72 Hours",null,null,512,30201873,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2022-11-09T10:40:00","تهاني عبدالله القرني","More than 72 Hours",null,null,572,30150414,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2022-11-23T15:18:00","تهاني عبدالله القرني","72 Hours"]
[null,12,506,30190587,"ذوي المراجع","العيادات الخارجية","الإداري","قسم الأمن","2022-11-07T19:42:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-06","17:50:00","تهاني عبدالله القرني","2022-11-07","19:42:00","2022-11-06","18:45:00","تهاني عبدالله القرني","2022-11-06","18:53:00","تهاني عبدالله القرني",-1.0340277777722804,"2022-11-07","19:42:00","تهاني عبدالله القرني",1.0340277777722804,"2022-11-08","18:11:00","تهاني عبدالله القرني",0.9368055555605679,{"$nulls":4},-44871.78680555556,{"$nulls":3},-44871.78680555556,"2022-11-09","21:02:00",3.0895833333270275,"2022-11-10","18:56:00","تهاني عبدالله القرني",4.002083333332848,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","بتاريخ 6 نوفمبر 2022م  طلب مني بارتداء الكمام من قبل موظف الامن وتم تلبية ذلك مع العلم عدم ارتدائهم الكمام أثناء الدوام الرسمي وعند ابلاغي لمشرف الامن بذلك تم التعامل معي من قبله بطريقة غيرلائقة.   ","On November 6, 2022, I was asked to wear a mask by a security officer, and I complied, knowing that they do not wear masks during official working hours. When I informed the security supervisor about this, he treated me inappropriately.",null,"Hospital",{"$nulls":5},"امل القحطاني ",2,{"$f":"BL14/BL16","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":3},3,{"$f":"BL14","v":2},{"$nulls":3},589,30235908,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2022-11-26T19:28:00","تهاني عبدالله القرني","24 Hours",null,null,525,30028979,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-11-12T18:19:00","تهاني عبدالله القرني","24 Hours",null,null,588,30237027,"ذوي المراجع","التنويم","التمريض","تمريض الحضانة","2022-11-26T21:06:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,13,509,1804108,"مراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2022-11-08T20:20:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-07","16:08:00","تهاني عبدالله القرني","2022-11-08","20:20:00","2022-11-08","18:56:00","تهاني عبدالله القرني","2022-11-08","20:21:00","تهاني عبدالله القرني",6.944444467080757E-4,"2022-11-12","16:17:00","تهاني عبدالله القرني",3.8305555555562023,"2022-11-13","18:10:00","تهاني عبدالله القرني",1.078472222223354,"2022-11-16","17:03:00","تهاني عبدالله القرني","No Response ",7.86250000000291,{"$nulls":3},-44873.847916666666,"2022-11-07","16:22:00",-1.1659722222248092,"2022-11-17","17:33:00","تهاني عبدالله القرني",8.883333333331393,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","في 7 نوفمبر 2022، ذهبت إلى العيادة لأخذ حقنة فيرينكت. عندما بدأت يدي بالتورم، أخبرت الممرضة لكنها لم تفعل شيئًا.","On 7NOV 2022 i went to the clinic 20 to take a ferinject . when my hand swelling i told the nurse but she did not do anything . ",null,"Patient",{"$nulls":5},"تهاني عبدالله القرني",1,{"$f":"BL15/BL16","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$nulls":4},1,{"$nulls":3},598,30234576,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-11-27T15:47:00","تهاني عبدالله القرني","24 Hours",null,null,540,30233094,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2022-11-14T15:14:00","امال القحطاني","More than 72 Hours",null,null,594,1183207,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2022-12-03T10:14:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,14,512,30201873,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2022-11-09T10:40:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-07","20:37:00","تهاني عبدالله القرني","2022-11-09","10:40:00","2022-11-09","10:39:00","تهاني عبدالله القرني","2022-11-09","10:41:00","تهاني عبدالله القرني",6.944444467080757E-4,{"$nulls":3},-44874.44513888889,{"$nulls":3},0,{"$nulls":4},-44874.44513888889,"2022-12-13","16:21:00","تهاني عبدالله القرني",34.236111111109494,"2022-11-09","19:58:00",{"$f":"(AP16+AO16)-(U16+T16)","v":0.38680555555038154},{"$nulls":3},-44874.44513888889,null,"DR.MAJED ALTHUBAITI ","Clinical complaints","1. Quality","1.4.Treatment","1.4.3.Ineffective treatment","بتاريخ 18 يونيو 2022م  اجريت لي عملية لاستخراج حصوه من الغده النكافية اليسرى بالمنظار عند استشاري الانف والاذن والحنجرة ماجد صايل الثبيتي وعندما افقت من العملية اخبرني الاستشاري بعدم وجود حصوة بالغدة النكافية وبعد ثلاثة اشهر رجع الالم وعند مراجعة مستشفى الملك خالد بالخرج وبعد عمل الاشعة المقطعية اتضح انه ما زالت الحصوة موجودة بموجب التقرير الطبي المرفق لكم.  ","On June 18, 2022, I underwent an endoscopic procedure to remove a stone from my parotid gland at the ENT consultant, Dr. Majid Sayel Al-Thubaiti. When I recovered, he told me that there was no parotid gland stone. After three months, I referred the patient to King Khalid Hospital in Al-Kharj. After performing the necessary procedures, it is clear that he will not take your account into account.",null,"Patient",{"$nulls":5},"Total",{"$f":"SUBTOTAL(9,BL14:BL15)","v":3},{"v":1,"d":"100%"},0,0,0,3,3,{"$nulls":3},602,30195311,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2022-11-28T15:44:00","تهاني عبدالله القرني","24 Hours",null,null,530,30200611,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2022-11-14T19:51:00","تهاني عبدالله القرني","More than 72 Hours",null,null,605,30217215,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2022-12-03T12:44:00","تهاني عبدالله القرني","72 Hours"]
[null,15,519,30220611,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-11-09T19:46:00","امال القحطاني","24 Hours","2022-11-09","19:46:00","امال القحطاني","2022-11-09","19:46:00",{"$nulls":3},"2022-11-09","19:46:00","تهاني عبدالله القرني",0,{"$nulls":3},-44874.82361111111,{"$nulls":3},0,{"$nulls":4},-44874.82361111111,{"$nulls":3},-44874.82361111111,"2022-11-09","19:52:00",4.166666665696539E-3,"2022-11-09","19:52:00","امال القحطاني",4.166666665696539E-3,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.4.Birth registry issues","لم يتم تسليم تبليغ الولاده ","The birth notification was not delivered.",null,"Patient",{"$nulls":27},543,30101894,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2022-11-15T12:46:00","امال القحطاني","More than 72 Hours",null,null,518,30231829,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة - أطفال","2022-12-03T16:38:00","امال القحطاني","More than 72 Hours"]
[null,16,522,30156497,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2022-11-10T19:27:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-10","19:04:00","تهاني عبدالله القرني","2022-11-10","19:27:00",{"$nulls":3},"2022-11-10","19:27:00","تهاني عبدالله القرني",0,"2022-11-12","16:18:00","تهاني عبدالله القرني",1.8687500000014552,{"$nulls":3},-44877.67916666667,{"$nulls":4},-44875.81041666667,{"$nulls":3},-44875.81041666667,"2022-11-13","17:55:00",2.93611111111386,"2022-11-13","20:23:00","تهاني عبدالله القرني",3.038888888891961,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.2.Dispensing errors","بتاريخ 16 يونيو2022م تم صرف دواء لي من قبل الصيديلة ولم يكن نفس الدواء الذي تم صرفه لي من قبل الطبيبة . ","On June 16, 2022, I was given a medication by the pharmacy, and it was not the same medication that was given to me by the doctor.",null,"Patient",{"$nulls":27},544,30235238,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-11-16T13:52:00","امال القحطاني","More than 72 Hours",null,null,611,20021496,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2022-12-04T14:07:00","امال القحطاني","More than 72 Hours"]
[3,17,521,30092483,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-11-12T09:51:00","امال القحطاني","More than 72 Hours","2022-11-10","12:33:00","امال القحطاني","2022-11-12","09:51:00","2022-11-12","09:50:00","امال القحطاني","2022-11-12","09:51:00","امال القحطاني",0,{"$nulls":3},-44877.410416666666,{"$nulls":3},0,{"$nulls":4},-44877.410416666666,{"$nulls":3},-44877.410416666666,"2022-11-15","12:00:00",3.0895833333343035,"2022-11-22","10:57:00","امال القحطاني",10.045833333337214,null,null,"Clinical complaints","1. Quality","1.1. Examination","1.1.6.Loss of a patient sample","تم سحب عينة الدم حسب طلب الدكتور حسن الكويكبي لاجراء فحص قبل عملية المياه البيضاء وفي اليوم التالي عند مراجعة طبيب التخدير افاد بعدم وجود نتيجة للدم ، قمت بمراجعة المختبر للتاكد وتم افادتي بعدم وجود العينه ومن الممكن انها فقدت ولابد من عملها مره اخرى  .","A blood sample was taken at the request of Dr. Hassan Al-Kwikbi for a pre-cataract surgery test. The following day, when I consulted the anesthesiologist, he reported that there was no blood result. I went to the lab to confirm, and I was told that the sample was not there and that it might have been lost and that it had to be done again.",null,"Patient",{"$nulls":5},"CCHI",3,{"$f":"BL19/65","v":{"v":0.046153846153846156,"d":"4.62%"}},{"$nulls":19},553,30209150,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2022-11-17T13:58:00","امال القحطاني","More than 72 Hours",null,null,609,1798171,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-12-04T14:25:00","امال القحطاني","More than 72 Hours"]
[null,18,525,30028979,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-11-12T18:19:00","تهاني عبدالله القرني","24 Hours","2022-11-12","17:57:00","تهاني عبدالله القرني","2022-11-12","18:19:00","2022-11-14","19:26:00","تهاني عبدالله القرني","2022-11-15","19:44:00","تهاني عبدالله القرني",3.0590277777810115,"2022-11-15","19:49:00","تهاني عبدالله القرني",3.4722222189884633E-3,{"$nulls":3},-44880.825694444444,{"$nulls":4},-44880.822222222225,{"$nulls":3},-44880.822222222225,"2022-11-15","21:13:00",0.061805555553291924,"2022-11-16","17:04:00","تهاني عبدالله القرني",0.8888888888832298,null,"15547-ESRAA AHMED RAMADAN MOHAMED ","Management complaints","4. Accessibility","4.3.Delays","4.1.4.Appointment delay","بتاريخ 12 نوفمبر 2022م تم التاخر في الدخول على الطبيب مع وجود موعد مؤكد و تم الحضور حسب الموعد بين الساعه 4:50 حتى 5:00\nحيث تم الانتظار أكثر من ٤٥ دقيقة","On November 12, 2022, I was late for my doctor appointment despite having a confirmed time slot. I arrived between 4:50 and 5:00 PM as scheduled, but waited for more than 45 minutes.",null,"Patient",{"$nulls":27},550,30234797,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-11-17T20:02:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,19,529,30150063,"وزارة الصحة","التنويم","الطبي","تنويم الأطفال","2022-11-13T16:32:00","امال القحطاني","24 Hours","2022-11-13","16:32:00","امال القحطاني","2022-11-13",{"$nulls":4},"2022-11-13","16:32:00","امال القحطاني",0.6888888888861402,{"$nulls":3},-44878.688888888886,{"$nulls":3},0,{"$nulls":4},-44878.688888888886,{"$nulls":3},-44878.688888888886,"2022-11-13","16:49:00",0.011805555557657499,"2022-11-13","16:49:00","امال القحطاني",0.011805555557657499,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.3.Lack of follow up","عدم متابعة الطفل والانتظار الطويل لحين حضور الطبيب المعالج ","Failure to monitor the child and the long wait for the attending physician to arrive",null,"Patient",{"$nulls":5},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},567,30235908,"مراجع","الطوارئ","الإداري","المدير المناوب","2022-11-19T20:24:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,20,534,30217215,"وزارة الصحة","التنويم","الإداري","المدير المناوب","2022-11-13T19:44:00","تهاني عبدالله القرني","24 Hours","2022-11-13","19:44:00","تهاني عبدالله القرني","2022-11-13","19:44:00",{"$nulls":3},"2022-11-13","19:44:00","تهاني عبدالله القرني",0,{"$nulls":3},-44878.822222222225,{"$nulls":3},0,{"$nulls":4},-44878.822222222225,{"$nulls":3},-44878.822222222225,"2022-11-13","19:48:00",2.7777777722803876E-3,"2022-11-13","19:48:00","تهاني عبدالله القرني",2.7777777722803876E-3,null,null,"Management complaints","4. Accessibility","4.4.Referrals","4.4.1.Patient referral refusal","تم رفض احالة المريضة حث لم تتلقى الخدمة العلاجية اللازمة . ","The patient's referral was rejected because she did not receive the necessary medical treatment.",null,"Patient",{"$nulls":5},{"$f":"BN16","v":0},0,{"$f":"BP16","v":0},3,{"$nulls":7},"امال القحطاني ",2,{"$f":"BW22/BW24","v":{"v":0.14285714285714285,"d":"14.29%"}},2,null,null,1,{"$f":"BW22","v":2},{"$nulls":3},567,30235908,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-11-20T18:26:00","تهاني عبدالله القرني","72 Hours"]
[null,21,535,30150063,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2022-11-13T19:56:00","تهاني عبدالله القرني","24 Hours","2022-11-13","19:56:00","تهاني عبدالله القرني","2022-11-13","19:56:00",{"$nulls":3},"2022-11-13","19:56:00","تهاني عبدالله القرني",0,{"$nulls":3},-44878.830555555556,{"$nulls":3},0,{"$nulls":4},-44878.830555555556,{"$nulls":3},-44878.830555555556,"2022-11-13","20:08:00",8.333333331393078E-3,"2022-11-13","20:08:00","تهاني عبدالله القرني",8.333333331393078E-3,null,null,"Management complaints","3. Institutional issues","3.6.Resources","3.6.1.Medical supply shortage","لم يتم توفر سرير في للمرافق ","No bed was available in the facilities.",null,"Patient",{"$nulls":5},{"$f":"BK22/BL19","v":{"v":0,"d":"0.00%"}},{"$f":"BL22/BL19","v":{"v":0,"d":"0.00%"}},{"$f":"BM22/BL19","v":{"v":0,"d":"0.00%"}},{"$f":"BN22/BL19","v":{"v":1,"d":"100.00%"}},{"$nulls":7},"تهاني عبدالله القرني",12,{"$f":"BW23/BW24","v":{"v":0.8571428571428571,"d":"85.71%"}},7,2,null,3,{"$f":"BW23","v":12},{"$nulls":3},552,30098169,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2022-11-20T18:41:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,22,540,30233094,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2022-11-14T15:14:00","امال القحطاني","More than 72 Hours","2022-11-14","14:20:00","امال القحطاني","2022-11-14",44879,"2022-11-14","15:14:00","امال القحطاني","2022-11-14","15:16:00","امال القحطاني",-44878.36388888889,{"$nulls":3},-44879.63611111111,{"$nulls":3},0,{"$nulls":4},-44879.63611111111,{"$nulls":3},-44879.63611111111,"2022-11-14","18:23:00",0.12986111111240461,"2022-11-22","10:53:00","امال القحطاني",7.817361111112405,null,"DR.EKRAM ALLUBANI","Relationship complaints ","6. Humanness / Caring","6.2.Assault and  Harassment","6.2.1.Inappropriate/aggressive behavior","تم تشخيص حالتي من قبل الدكتور بوجود بواسير داخل وخارج المنطقه وتم طلب سكليف لعدم قدرتي على الجلوس وتم اخباري من قبله ياعطائي يوم واحد وعند مناقشته تم رفع الصوت علي من قبله وتم طردي من العياده علما ان الدكتور كان يتلقى اتصالات اثناء وقتي معه بالزياره وتم التعامل معي بطريقة غير مهنيه . ","My condition was diagnosed by the doctor as having hemorrhoids inside and outside the area, and I was asked to have a sliver because I was unable to sit. He told me to give him one day, and when I discussed it with him, he raised his voice at me and expelled me from the clinic. Note that the doctor was receiving calls during my visit, and I was treated unprofessionally.",null,"Patient",{"$nulls":16},"Total",14,{"$f":"SUBTOTAL(9,BX22:BX23)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BY22:BY23)","v":9},{"$f":"SUM(BZ22:BZ23)","v":2},{"$f":"SUM(CA22:CA23)","v":0},{"$f":"SUM(CB22:CB23)","v":4},{"$f":"SUBTOTAL(9,CC22:CC23)","v":14},{"$nulls":3},490,30089173,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-11-21T15:40:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,23,542,1549305,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-11-14T17:37:00","تهاني عبدالله القرني","48 Hours","2022-11-14","16:54:00","تهاني عبدالله القرني","2022-11-14","17:37:00",{"$nulls":3},"2022-11-14","17:37:00","تهاني عبدالله القرني",0,"2022-11-14","17:38:00","تهاني عبدالله القرني",6.944444467080757E-4,"2022-11-15","16:05:00","تهاني عبدالله القرني",0.9354166666671517,{"$nulls":4},-44879.73402777778,{"$nulls":3},-44879.73402777778,"2022-11-16","11:02:00",1.7256944444452529,"2022-11-16","14:37:00","تهاني عبدالله القرني",1.875,null,null,"Clinical complaints","1. Quality","1.4.Treatment","1.4.3.Ineffective treatment","تم حضور ابني للطوارئ بتاريخ 10 نوفمبر2022م  وهو من ذوي الاحتياجات الخاصه ويحتاج الى تركيب انبوب للتغذية ولم يتم تقديم الخدمة لنا من قبل الاطباء حيث تم انتظارنا لمدة سبع ساعات لاحضار طبيب ولكن تم ابلاغنا بعد طول الانتظار بان لايمكن لاي طبيب عمل الاجراء . ","My son was brought to the emergency room on November 10, 2022. He has special needs and needs a feeding tube inserted. We were not provided with the service by the doctors. We waited for seven hours for a doctor to be brought in, but after a long wait, we were informed that no doctor could perform the procedure.",null,"Patient",{"$nulls":5},"In-Patient",1,{"$f":"BL25/BL28","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$nulls":19},575,1372858,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2022-11-21T19:14:00","تهاني عبدالله القرني","48 Hours"]
[null,24,514,1453340,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2022-11-14T19:21:00","تهاني عبدالله القرني","48 Hours","2022-11-08","21:12:00","تهاني عبدالله القرني","2022-11-14","19:21:00","2022-11-14","19:20:00","تهاني عبدالله القرني","2022-11-14","19:23:00","تهاني عبدالله القرني",1.3888888861401938E-3,{"$nulls":3},-44879.80763888889,{"$nulls":3},0,{"$nulls":4},-44879.80763888889,{"$nulls":3},-44879.80763888889,"2022-11-16","09:58:00",1.6076388888905058,"2022-11-16","17:07:00","تهاني عبدالله القرني",1.905555555553292,null,null,"Clinical complaints","1. Quality","1.4.Treatment","1.3.3.Rough treatment","في ٨ نوفمبر ٢٠٢٢، بين منتصف الليل والثالثة فجراً، كانت الممرضة في وحدة العناية المركزة عدوانية مع والدتي. كانت تتحدث معها بصوت عالٍ. كما أنها تبولت على السرير لأن الممرضة لم تغلق الحفاضة جيداً، وعندما نادتها والدتي لتنظيفها ومساعدتها في تغيير ملابسها، لم تستجب.","On 8NOV 2022, at 12AM – 3AM, in the ICU the nurse was aggressive with my mother. She talking with loud voice with my mother. Also, she urinate on the bed because the nurse didn’t close the diaper very well and when my mother called her to clean and help her to change the clothes she didn’t responded.   ",null,"Patient",{"$nulls":5},"Out-Patient",1,{"$f":"BL26/BL28","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$nulls":19},571,30233381,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2022-11-22T09:57:00","امال القحطاني","More than 72 Hours"]
[null,25,530,30200611,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2022-11-14T19:51:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-13","18:31:00","تهاني عبدالله القرني","2022-11-14","19:51:00","2022-11-14","19:36:00","تهاني عبدالله القرني","2022-11-14","19:52:00","تهاني عبدالله القرني",6.944444467080757E-4,"2022-11-16","17:11:00","تهاني عبدالله القرني",1.8881944444437977,"2022-11-17","19:00:00","تهاني عبدالله القرني",1.0756944444437977,"2022-11-19","16:41:00","تهاني عبدالله القرني","No Response ",4.867361111115315,{"$nulls":3},-44879.82777777778,"2022-12-10","00:04:00",25.17500000000291,"2022-12-10","09:57:00","تهاني عبدالله القرني",25.586805555554747,null,"14761-DOAA MOHAMMED AWAD MASSOUD ","Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis"," بتاريخ 8 نوفمبر2022م تم ولادتي من قبل الطبيبة دعاء و في اثناء الولاده سمعت صوت وانا ادفع وعند سؤالي لم يتم ابلاغي بشيء وبعد الاشعه قالوا بأنه يوجد  التواء في يد الطفله، واتضح بالتقرير وصور الاشعه بوجود كسر فالترقوه والدكتورجهاد قال راجعوا قوى الامن وعند عمل الاشعه مره ثانية اتضح بانه كسر متحرك. ","On November 8, 2022, I was born by Dr. Duaa. During the delivery, I heard a voice. I was not informed of this yet. After the X-ray, they said there was a twist in my baby's hand. The report and X-ray images revealed a fracture in the clavicle. Dr. Jihad said to consult the security forces. They did the X-ray again and confirmed that it was a mobile fracture.",null,"Patient",{"$nulls":5},"ER",1,{"$f":"BL27/BL28","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$nulls":19},587,596699166,"مراجع","التنويم","الإداري","إدارة التنويم","2022-11-26T11:47:00","تهاني عبدالله القرني","24 Hours"]
[null,26,543,30101894,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2022-11-15T12:46:00","امال القحطاني","More than 72 Hours","2022-11-15","11:40:00","امال القحطاني","2022-11-15","12:46:00","2022-11-15","11:57:00","امال القحطاني","2022-11-15","11:59:00","امال القحطاني",-0.03263888889341615,{"$nulls":3},-44880.49930555555,{"$nulls":3},0,{"$nulls":4},-44880.49930555555,{"$nulls":3},-44880.49930555555,"2022-11-15","17:59:00",0.25,"2022-11-22","10:43:00","امال القحطاني",6.947222222224809,null,"WALEED ALHANAKI","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient"," تم الذهب للشباك 11 لصرف العلاج وعند السؤال طلب مني الرجوع للدكتور ليتم اخذ ورقه حيث قام الدكتور باخباري ان الوصفات يتم ادخالها بالسستم   وعند الرجوع للموظف قال لي ( المفترض تم اخباري انها نزلت بالسستم يجب اخذ رقم اخر والانتظار ) تم التعامل معي بطريقة غير مهنيه من قبل الموظف .  ","I went to window 11 to get the medication, and when I asked, I was asked to go back to the doctor to get a paper. The doctor told me that the prescriptions were being entered into the system, and when I went back to the employee, he told me (I was supposed to have been told that it was in the system, I should take another number and wait). I was treated unprofessionally by the employee.",null,"Patient",{"$nulls":5},"Total",{"$f":"BL25+BL26+BL27","v":3},{"$f":"SUM(BM25:BM27)","v":{"v":1,"d":"100%"}},{"$nulls":19},582,30233211,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-11-27T18:04:00","امال القحطاني","24 Hours",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,27,546,30234524,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2022-11-15T18:31:00","تهاني عبدالله القرني","24 Hours","2022-11-15","18:28:00","تهاني عبدالله القرني","2022-11-15","18:31:00",{"$nulls":3},"2022-11-15","18:31:00","تهاني عبدالله القرني",0,{"$nulls":3},-44880.771527777775,{"$nulls":3},0,{"$nulls":4},-44880.771527777775,{"$nulls":3},-44880.771527777775,"2022-11-15","18:35:00",0.002777777779556345,"2022-11-15","18:35:00","تهاني عبدالله القرني",0.002777777779556345,null,null,"Management complaints","4. Accessibility","4.4.Referrals","4.4.1.Patient referral refusal","تم رفض احالة ابني ويعاني من تشنجات وفاقد الوعي . ","My son's referral was rejected, and he is suffering from convulsions and is unconscious.",null,"Patient",{"$nulls":5},"Medical",3,{"$f":"BL29/BL31","v":{"v":1,"d":"100.00%"}},{"$nulls":8},"MOH",14,{"$f":"BW29/65","v":{"v":0.2153846153846154,"d":"21.54%"}},{"$nulls":8},595,20289313,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-11-27T18:24:00","امال القحطاني","72 Hours",null,null,"امال القحطاني ",8,{"$f":"CS29/CS31","v":{"v":0.47058823529411764,"d":"47.06%"}},1,0,0,7,{"$f":"CS29","v":8}]
[null,28,544,30235238,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-11-16T13:52:00","امال القحطاني","More than 72 Hours","2022-11-15","12:38:00","امال القحطاني","2022-11-16","13:52:00","2022-11-16","11:45:00","امال القحطاني","2022-11-16","13:52:00","امال القحطاني",0,"2022-11-22","09:58:00","امال القحطاني",5.837500000001455,{"$nulls":3},-44887.41527777778,{"$nulls":4},-44881.57777777778,{"$nulls":3},-44881.57777777778,"2022-11-23","12:56:00",6.961111111115315,"2022-11-30","11:12:00","امال القحطاني",13.888888888890506,null,"8635-EZZAT ABDEL AZIEM ALI ","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","تم الدخول الى الدكتور عزة وتم التحدث معه وكان في قمة الانشغال ولم يكن مستمع للمريضه ويتم سوالها بطريقة غير مهنيه لماذا حضرتي للعياده وعند سوال الدكتورعن وصفات سابقه تم اخذها من مستشفى اخر يتم الرد من قبل الطبيب بالذهاب الى المستشفى الذي تم صرف الدواء منه سابقا قام بالتعامل معنا بطريقه غير لائقه . ","We entered Dr. Azza’s office and spoke with him. He was extremely busy and did not listen to the patient. He questioned her unprofessionally about why she came to the clinic. When we asked the doctor about previous prescriptions that were taken from another hospital, the doctor replied by telling us to go to the hospital where the medication was previously dispensed. He treated us in an inappropriate manner.",null,"Hospital",{"$nulls":5},"Admin",null,{"$f":"BL30/BL31","v":{"v":0,"d":"0.00%"}},{"$nulls":19},592,20243775,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-11-28T18:41:00","تهاني عبدالله القرني","More than 72 Hours",null,null,"تهاني عبدالله القرني",9,{"$f":"CS30/CS31","v":{"v":0.5294117647058824,"d":"52.94%"}},0,2,3,4,{"$f":"CS30","v":9}]
[null,29,549,1443739,"وزارة الصحة","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-11-16T15:30:00","تهاني عبدالله القرني","24 Hours","2022-11-16","15:30:00","تهاني عبدالله القرني","2022-11-16","15:30:00",{"$nulls":3},"2022-11-16","15:30:00","تهاني عبدالله القرني",0,{"$nulls":3},-44881.645833333336,{"$nulls":3},0,{"$nulls":4},-44881.645833333336,{"$nulls":3},-44881.645833333336,"2022-11-16","16:04:00",0.02361111110803904,"2022-11-16","16:04:00","تهاني عبدالله القرني",0.02361111110803904,null,null,"Clinical complaints","1. Quality","1.1. Examination","1.1.1. Examination not performed ","لم يتم عمل العلاج الطبيعي ","Physical therapy was not performed.",null,"Patient",{"$nulls":5},"Total",{"$f":"BL29+BL30+BK98","v":3},{"$f":"BM29+BM30+BL98","v":{"v":1,"d":"100%"}},{"$nulls":8},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},591,30200682,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2022-11-28T18:51:00","تهاني عبدالله القرني","More than 72 Hours",null,null,"Total",{"$f":"SUBTOTAL(9,CS29:CS30)","v":17},{"$f":"CT29+CT30","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CU29:CU30)","v":1},{"$f":"SUBTOTAL(9,CV29:CV30)","v":2},{"$f":"SUBTOTAL(9,CW29:CW30)","v":3},{"$f":"SUBTOTAL(9,CX29:CX30)","v":11},{"$f":"SUM(CU31:CX31)","v":17}]
[null,30,553,30209150,"مراجع","التنويم","الطبي","تنويم النساء والولادة","2022-11-17T13:58:00","امال القحطاني","More than 72 Hours","2022-11-17","10:01:00","امال القحطاني","2022-11-17","13:58:00","2022-11-17","13:56:00","امال القحطاني","2022-11-17","13:59:00","امال القحطاني",6.944444467080757E-4,"2022-11-20","15:41:00","امال القحطاني",3.070833333331393,"2022-11-28","09:54:00","امال القحطاني",7.759027777778101,"2022-11-30","11:16:00","امال القحطاني","No Response ",12.886805555557657,{"$nulls":3},-44882.58263888889,"2022-12-27","19:24:00",40.22569444444525,"2022-12-27","19:24:00","امال القحطاني",40.22569444444525,null,"12978-MARWA OSMAN ZAKI ","Relationship complaints ","6. Humanness / Caring","6.2.Assault and  Harassment","6.2.1.Inappropriate/aggressive behavior","في كل زياره للدكتوره يتم التعامل معي بطريقة غير لائقة . تم التواصل معي من قبل قسم التنويم للحضور يوم الجمعه وتم الدخول والتحويل لغرفة التنويم وعند حضور الدكتوره تم رفع الصوت علي ويتم اخباري من قبلها ( لماذا حضرتي يوم اجازتي انا لن اقوم بعملية الولاده) وبعد دخول طبيبه اخرى تم اخباري بضرورة الولاده ولم تحضر الطبيبه مروى الاعند خروج راس الطفل تم نزول الاكسجين لدى الطفل وتم ابتلاع البراز كما تم تشخيصه وتم نقله للانعاش .علما بعد الخروج بيوم تم استفراغ طفلي لسائل بني وتم تنويم الطفل لمدة 10 ايام لدى مستشفى قوى الامن وتشخيصه بارتفاع حموضة الدم ولم تتحسن حالته حتى الان. ","During every visit to the doctor, I was treated inappropriately. I was contacted by the inpatient department to come in on Friday, and after being admitted and taken to a ward, the doctor raised her voice at me, saying, \"Why did you come on my day off? I'm not going to deliver.\" After another doctor came in, I was told that delivery was necessary. Dr. Marwa didn't arrive until after the baby's head had emerged. The baby's oxygen levels dropped, and he swallowed stool. He was diagnosed and transferred to the ICU. A day after being discharged, my baby vomited brown fluid and was admitted to the Security Forces Hospital for 10 days. He was diagnosed with acidosis, and his condition has not improved since.",null,"Patient",{"$nulls":16},9,2,{"$f":"CA24","v":0},3,{"$nulls":7},581,884613,"مراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2022-12-03T16:36:00","امال القحطاني","More than 72 Hours"]
[null,31,550,30234797,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-11-17T20:02:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-16","18:23:00","تهاني عبدالله القرني","2022-11-17","20:02:00","2022-11-17","19:58:00","تهاني عبدالله القرني","2022-11-17","20:02:00","تهاني عبدالله القرني",0,"2022-11-19","16:43:00","تهاني عبدالله القرني",1.8618055555562023,"2022-11-20","16:57:00","تهاني عبدالله القرني",1.0097222222248092,"2022-11-23","15:23:00","تهاني عبدالله القرني","No Response ",5.806250000001455,{"$nulls":3},-44882.83472222222,"2022-11-16","19:11:00",-1.0354166666656965,"2022-11-28","19:34:00","تهاني عبدالله القرني",10.980555555557657,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling"," تم زيارة عيادة الطبيب عطالله الرحيلي بتاريخ 13 نوفمبر 2022 الساعة 5 مساء وكنت في قائمة الانتظار\nوألتقيت بالطبيب وطلب مني بعض التحاليل وقال لي بحضور المنسقه أن ازوره يوم الثلاثاء تاريخ 15 نوفمبر 2022 م وتم التواصل مع المنسقه و طلب منها عبر الواتس اب ان تقوم بتسجيلي انتظار لانني ساكن في مدينة الخرج. رفضت وقالت يجب أن أحضر بنفسي وأسجل اسمي في الاستقبال حضورياً عند وصولي. وصلت المستشفى وتم تسجيل اسمي عند استقبال العيادات وتم سؤال المنسقة كم عدد المرضى قبلي، ذكرت بأنها لا تعرف تم انتظاري لفترة طويلة و تواصلت مع المنسقة مرة اخرى وطلبت منها معرفه كم عدد المرضى الذين قبلي وتم تجاهلي من قبلها و انتظرت ساعتين اضافيتين وسألت المنسقه كم عدد المرضى امامي وقالت لي امامك 3 مرضى. وتم دخول 4 مرضى تم  سؤال المنسقة  “قلت لي امامي 3 مرضى،الان دخل مريض رابع” تم الرد   عنده موعد لازم تنتظر  . وبعدها تم مناداة 4 مرضى اضافيين. واذا بي أكون أخر مريض ينتظر واذا بالساعة قاربت الى 10:30 تقريبا. حيث تم استيائي من المنسقة طفله وادخالها لمرضى انتظار جاؤو بعدي بساعات ووضعت المنسقة اسمي  أخر اسم في القائمة.   ","I visited Dr. Attallah Al-Rahili's clinic on November 13, 2022, at 5 PM and was on the waiting list.\n\nI met with the doctor, who ordered some tests. He told me, in the presence of the coordinator, to come back on Tuesday, November 15, 2022. I contacted the coordinator via WhatsApp and asked her to put me on the waiting list because I live in Al-Kharj. She refused, saying I had to come in person and register my name at reception upon arrival. I arrived at the hospital, and my name was registered at the clinic reception. I asked the coordinator how many patients were ahead of me, and she said she didn't know. I waited for a long time and contacted the coordinator again, asking how many patients were ahead of me, but she ignored me. I waited another two hours and asked the coordinator how many patients were ahead of me. She told me there were three patients ahead of me. Four patients were then seen. I asked the coordinator, \"You told me there were three patients ahead of me, and now a fourth one has come in.\" She replied that he had an appointment and I had to wait. After that, four more patients were called. And so I found myself the last patient waiting, and it was almost 10:30. I was upset with the coordinator, who was a child, for letting patients who had arrived hours later go ahead of me and putting my name last on the list.",null,"Patient",{"$nulls":16},{"$f":"BV32/BW29","v":{"v":0.6428571428571429,"d":"64.29%"}},{"$f":"BW32/BW29","v":{"v":0.14285714285714285,"d":"14.29%"}},{"$f":"BX32/BW29","v":{"v":0,"d":"0.00%"}},{"$f":"BY32/BW29","v":{"v":0.21428571428571427,"d":"21.43%"}},{"$nulls":7},613,30047607,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-12-03T20:23:00","امال القحطاني","More than 72 Hours"]
[null,32,574,30113784,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات الأطفال","2022-11-18T15:42:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-18","15:42:00","تهاني عبدالله القرني","2022-11-18","15:42:00","2022-11-21","15:54:00","تهاني عبدالله القرني","2022-11-18","15:42:00","تهاني عبدالله القرني",0,{"$nulls":3},-44883.65416666667,{"$nulls":3},0,{"$nulls":4},-44883.65416666667,{"$nulls":3},-44883.65416666667,"2022-11-21","15:54:00",3.008333333331393,"2022-11-21","15:54:00","تهاني عبدالله القرني",3.008333333331393,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","تم الحضور لاخذ تطعيم لطفلي ولكن عند حضوري تم ابلاغي بانه يجب الحضور من الساعه 5 مساء حيث تم ابلاغي بأن التطعيم متاح يوم الجمعة وعند حضوري لم يتم استقبالي وابلغوني بان لا يتم اعطاء التطعيم يوم الجمعة . ","I came to get my child vaccinated, but when I arrived I was told that I had to come from 5 pm. I was told that the vaccination was available on Friday, but when I arrived I was not received and I was told that the vaccination is not given on Friday.",null,"Patient",{"$nulls":38},"Patient Relatives",17,{"$f":"CS34/65","v":{"v":0.26153846153846155,"d":"26.15%"}}]
[4,33,568,1590906,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-11-19T18:55:00","تهاني عبدالله القرني","72 Hours","2022-11-19","17:36:00","تهاني عبدالله القرني","2022-11-19","18:55:00","2022-11-19","18:21:00","تهاني عبدالله القرني","2022-11-19","18:56:00","تهاني عبدالله القرني",6.944444467080757E-4,"2022-11-19","19:13:00","تهاني عبدالله القرني",0.011805555550381541,"2022-11-20","16:56:00","تهاني عبدالله القرني",0.9048611111138598,{"$nulls":4},-44884.78888888889,{"$nulls":3},-44884.78888888889,"2022-11-20","22:52:00",1.163888888884685,"2022-11-21","19:42:00","تهاني عبدالله القرني",2.031944444439432,14761,"14761-DOAA MOHAMMED AWAD MASSOUD ","Relationship complaints ","6. Humanness / Caring","6.2.Assault and  Harassment","6.2.1.Inappropriate/aggressive behavior","بتاريخ 19 نوفمبر 2022م  تم زيارة الطبيبة سحر وذلك لرغبتنا بالفحص عن حالة زوجتي بشكل عام بعد توقفها عن اخذ الموانع وقبل البدء في خطة الحمل ولكن كان تعاملها غير جيد ولائق فكانت تتكلم بإسلوب جاف والفاظ حاده  فكان كل كلامها سلبي منذ بدايته وكأنها تصعب عملية الاستفادة منها كطبيبة ولم تسأل اي اسألة لتبني معلومات كافية لمساعدة المريضة. ","On November 19, 2022, we visited Dr. Sahar because we wanted to examine my wife’s condition in general after she stopped taking contraceptives and before starting the pregnancy plan. However, her treatment was not good and inappropriate. She spoke in a dry manner and with harsh words. All her words were negative from the beginning, as if she was making it difficult to benefit from her as a doctor. She did not ask any questions to build sufficient information to help the patient.",null,"Patient",{"$nulls":16},"In-Patient",4,{"$f":"BW35/BW38","v":{"v":0.2857142857142857,"d":"28.57%"}}]
[null,34,567,30235908,"مراجع","الطوارئ","الإداري","المدير المناوب","2022-11-19T20:24:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-19","17:00:00","تهاني عبدالله القرني","2022-11-19","20:24:00","2022-11-20","18:20:00","تهاني عبدالله القرني","2022-11-20","18:39:00","تهاني عبدالله القرني",0.9270833333357587,"2022-11-23","15:38:00","تهاني عبدالله القرني",2.874305555553292,{"$nulls":3},-44888.65138888889,{"$nulls":4},-44885.777083333334,{"$nulls":3},-44885.777083333334,"2022-11-23","20:18:00",3.068749999998545,"2022-11-27","13:40:00","تهاني عبدالله القرني",6.792361111110949,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.2.Examination delay in emergency","بتاريخ 18نوفمبر 2022م  دخلت زوجتي بابني للطوارئ يعاني من حروق في الفخذين تم طلب موظف الفرز بمرافقتها لوضع الطفل بغرفه  وترك الطفل بدون اي اسعاف ولم يحضر لي اي ممرض ضغطنا جرس المناداه لم يحضر احد ثلاث مرات نادت زوجتي من عند باب الغرفه لا احد يجيب ولم يتم مباشرة حالة طفلي من قبل اي طبيب في في قسم الطوارئ  ذهبت انا للمدير المناوب ولم يستجيب لي ذهبت زوجتي الى الكونتر تناشد احد ان يسعف الطفل يبكي بكاء مستمر دون سكوت والجروح مكشوفه ولم ياخذه تم التحدث الى المدير المناوب مرة اخرى ولكن تم التعامل معي بطريقة غير لائقه وتم طردي من المكتب حيث تم مغادرتي الى مستشفى اخر بالاضافة لم يتم اعادة مبلغ الكشفية لي . ","On November 18, 2022, my wife took my son to the emergency room. He had burns on his thighs. The triage officer was asked to accompany her to a room, and the child was left without any first aid. No nurse came to me. We pressed the call bell, but no one came. My wife called from the door of the room, but no one answered. My child's case was not attended to by any doctor in the emergency department. I went to the on-duty manager, but he did not respond to me. My wife went to the counter, pleading with someone to help the child. He was crying continuously without stopping, and the wounds were exposed, but they did not take him. I spoke to the on-duty manager again, but I was treated inappropriately and expelled from the office. I left for another hospital, and the consultation fee was not refunded to me.",null,"Hospital",{"$nulls":16},"Out-Patient",7,{"$f":"BW36/BW38","v":{"v":0.5,"d":"50.00%"}},{"$nulls":19},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,35,559,30233665,"ذوي المراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-11-20T17:00:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-17","20:58:00","تهاني عبدالله القرني","2022-11-20","17:00:00","2022-11-19","19:00:00","تهاني عبدالله القرني","2022-11-19","19:01:00","تهاني عبدالله القرني",-0.9159722222248092,"2022-11-20","17:01:00","تهاني عبدالله القرني",0.9166666666642413,{"$nulls":3},-44885.709027777775,{"$nulls":4},-44884.79236111111,{"$nulls":3},-44884.79236111111,"2022-11-23","11:39:00",3.6930555555591127,"2022-11-23","15:26:00","تهاني عبدالله القرني",3.850694444445253,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","بتاريخ 17 نوفمبر2022م تم ادخال الابرة في يد طفلي عمره ٧ ايام اكثر من مرة لاخذ عينة ولا يوجد لديهم مختص للمواليد والاطفال حيث لايوجد خبرة  او معرفه من قبلهم لاخذ عينه من طفل  . ","On November 17, 2022, a needle was inserted into the hand of my 7-day-old child more than once to take a sample, and they do not have a specialist for newborns and children, as they have no experience or knowledge to take a sample from a child.",null,"Patient",{"$nulls":16},"ER",3,{"$f":"BW37/BW38","v":{"v":0.21428571428571427,"d":"21.43%"}},{"$nulls":19},{"$f":"CU31","v":1},{"$f":"CV31","v":2},{"$f":"CW31","v":3},{"$f":"CX31","v":11}]
[null,36,567,30235908,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-11-20T18:26:00","تهاني عبدالله القرني","72 Hours","2022-11-19","17:00:00","تهاني عبدالله القرني","2022-11-20","18:26:00","2022-11-20","18:20:00","تهاني عبدالله القرني","2022-11-20","18:39:00","تهاني عبدالله القرني",0.009027777778101154,{"$nulls":3},-44885.777083333334,{"$nulls":3},0,{"$nulls":4},-44885.777083333334,{"$nulls":3},-44885.777083333334,"2022-11-22","12:24:00",1.7395833333357587,"2022-11-23","15:40:00","تهاني عبدالله القرني",2.875694444446708,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.2.Examination delay in emergency","بتاريخ 18نوفمبر 2022م  دخلت زوجتي بابني للطوارئ يعاني من حروق في الفخذين تم طلب موظف الفرز بمرافقتها لوضع الطفل بغرفه  وترك الطفل بدون اي اسعاف ولم يحضر لي اي ممرض ضغطنا جرس المناداه لم يحضر احد ثلاث مرات نادت زوجتي من عند باب الغرفه لا احد يجيب ولم يتم مباشرة حالة طفلي من قبل اي طبيب في في قسم الطوارئ. ","On November 18, 2022, my wife took my son to the emergency room. He was suffering from burns on his thighs. The triage officer was asked to accompany her to put the child in a room and leave the child without any first aid. No nurse came to me. We pressed the call bell, but no one came. My wife called three times from the door of the room, but no one answered. My child’s case was not attended to by any doctor in the emergency department.",null,"Hospital",{"$nulls":16},"Total",{"$f":"BW35+BW36+BW37","v":14},{"$f":"SUM(BX35:BX37)","v":{"v":1,"d":"100%"}},{"$nulls":19},{"$f":"CR37/CS34","v":{"v":0.058823529411764705,"d":"5.88%"}},{"$f":"CS37/CS34","v":{"v":0.11764705882352941,"d":"11.76%"}},{"$f":"CT37/CS34","v":{"v":0.17647058823529413,"d":"17.65%"}},{"$f":"CU37/CS34","v":{"v":0.6470588235294118,"d":"64.71%"}}]
[null,37,552,30098169,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2022-11-20T18:41:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-16","20:27:00","تهاني عبدالله القرني","2022-11-20","18:41:00","2022-11-17","19:12:00","تهاني عبدالله القرني","2022-11-17","19:14:00","تهاني عبدالله القرني",-2.977083333331393,"2022-11-19","16:41:00","تهاني عبدالله القرني",1.8937500000029104,"2022-11-20","16:57:00","تهاني عبدالله القرني",1.0111111111109494,"2022-11-23","15:22:00","تهاني عبدالله القرني","No Response ",5.838888888887595,"2022-12-06","16:22:00","امال القحطاني",18.880555555551837,null,null,-44882.80138888889,{"$nulls":3},-44882.80138888889,null,"2886-KHALID ABDULLAH ALZOMAN ","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling"," بتاريخ 16 نوفمبر 2022م تم حجز موعد لدى الطبيب خالد الزومان وتم حضوري على الموعد الساعة الثامنة ووجدت ان الطبيب غادر. ","On November 16, 2022, an appointment was booked with Dr. Khaled Al-Zouman. I arrived at the appointment at eight o'clock and found that the doctor had left.",null,"Patient",{"$nulls":16},"Medical",6,{"$f":"BW39/BW41","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$nulls":8},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,38,490,30089173,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-11-21T15:40:00","تهاني عبدالله القرني","More than 72 Hours","2022-10-31","09:46:00","تهاني عبدالله القرني","2022-11-21","15:40:00","2022-11-21","15:38:00","تهاني عبدالله القرني","2022-11-21","15:40:00","تهاني عبدالله القرني",0,{"$nulls":3},-44886.65277777778,{"$nulls":3},0,{"$nulls":4},-44886.65277777778,{"$nulls":3},-44886.65277777778,"2022-11-29","10:31:00",7.7854166666656965,"2022-11-30","11:30:00","امال القحطاني",8.82638888888323,null,"8829-FATAT ARIF NABHA ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care"," ذهبت لمراجعة الطبيبة فتاة  لمعرفة نتيجة الحمل وذالك يوم الاثنين الموافق ٢٩ أغسطس الساعة ٦ والنصف مساء ، و أخبرتها أنني أشعر بألم شديد لا يمكنني من الجلوس كما انه يوجد دم بسيط يخرج من المهبل وقالت لي لديك اجهاض  وانه يجب عمل فحص حمل والانتظار ساعتين حتى ظهور النتيجه لنتأكد و وصفت لي فيفادول لتسكين الألم. عدت من المختبر و انتظرت ساعتين امام عيادة الطبيبة وكانت الساعة ٨ والنصف مساء و عندما طرقت\nالباب قالت لي الممرضه ان الطبية خرجت من العيادة لأن لديها حالة طارئه، طلبت من الممرضة الاتصال بالطبيبة لكنها رفضت و انتظرت الى الساعه ٩ مساء ولم تحضر الطبيبة فأتجهت الى الطوارئ وعندما رأتني طبيبة الطوارئ اخبرتني انه من الواضح وجود حمل خارج الرحم\nبناءً على الأعراض و على نسبة تحليل الحمل وقالت لي يجب عمل اشعة صوتية للتأكد وبالفعل عملت الأشعة وكان\nهناك حمل خارج الرحم والحمل في الأنبوب و الأنبوب يتسرب منه سوائل و على وشك الإنفجار. طلبو مني حينها\nالمكوث في المستشفى وانه سيتم عمل عملية منظار في اليوم التالي صباحاً ولكن رفضت ذلك وتم خروجي على مسؤوليتي وذهبت الى مستشفى اخر . ","I went to the doctor for a pregnancy test on Monday, August 29th, at 6:30 PM. I told her I was experiencing severe pain that prevented me from sitting and that there was some light bleeding from my vagina. She told me I had a miscarriage and that I needed to take a pregnancy test and wait two hours for the results. She prescribed Panadol for the pain. I returned from the lab and waited for two hours outside the doctor's office. It was 8:30 PM when I knocked on the door. The nurse told me the doctor had left because she had an emergency. I asked the nurse to call the doctor, but she refused. I waited until 9:00 PM, but the doctor didn't come, so I went to the emergency room. When the emergency room doctor saw me, she told me it was clear I had an ectopic pregnancy based on my symptoms and the pregnancy test results. She told me I needed an ultrasound to confirm. The ultrasound confirmed the ectopic pregnancy; the pregnancy was in the fallopian tube, which was leaking fluid and was about to rupture. They asked me to stay in the hospital and that an endoscopy would be performed the following morning, but I refused and left on my own responsibility and went to another hospital.",null,"Patient",{"$nulls":16},"Admin",8,{"$f":"BW40/BW41","v":{"v":0.5714285714285714,"d":"57.14%"}},{"$nulls":8},"امال القحطاني ",11,{"$f":"CH40/CH42","v":{"v":0.3548387096774194,"d":"35.48%"}},1,null,1,9,{"$f":"CH40","v":11},{"$nulls":3},"In-Patient",6,{"$f":"CS40/CS43","v":{"v":0.35294117647058826,"d":"35.29%"}}]
[null,39,575,1372858,"مراجع","العيادات الخارجية","الطبي","قسم الصيدلية","2022-11-21T19:14:00","تهاني عبدالله القرني","48 Hours","2022-11-21","17:34:00","تهاني عبدالله القرني","2022-11-21","19:14:00","2022-11-21","19:13:00","تهاني عبدالله القرني","2022-11-21","19:14:00","تهاني عبدالله القرني",0,{"$nulls":3},-44886.80138888889,{"$nulls":3},0,{"$nulls":4},-44886.80138888889,{"$nulls":3},-44886.80138888889,"2022-11-23","11:50:00",1.6916666666656965,"2022-11-23","19:07:00","تهاني عبدالله القرني",1.9951388888875954,null,"KHOLOUD","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","بتاريخ 21 نوفمبر2022م تم التعامل معي من قبل موظفه الصيدليه خلود شباك رقم 2 بطريقه غير لائقه حيث تم صرف علبه واحدة من\nسولفدين والدكتور طلب اكثر من علبه حين تم سوالها بان الطبيب صرف اكثر تم ابلاغي من قبلها بان هذه سياسية الصيدلية لايتم صرف الا علبة واحدة  تم رفض اعطائي اياها من قبل الموظفه وحين تم مناقشه الموضوع معاها تم رمي علبه الدواء ع مكتبها قائله ( احد يجي يتعامل مع هذي ) بطريقه انفعاليه\nوهجوميه ، حيث تم خدمتي وصرف ادوتي بشكل كامل من قبل موظف اخر .","On November 21, 2022, I was treated inappropriately by pharmacy employee Khulood, window number 2. She dispensed only one box of Solvadine, while the doctor had requested more. When I inquired about the doctor's prescription, she informed me that it was the pharmacy's policy to dispense only one box. She refused to give me the remaining box, and when I discussed the matter with her, she threw the box of medication on her desk, saying in an agitated and aggressive manner, \"Someone else should deal with this!\" I was then served and my medication was fully dispensed by another employee.",null,"Patient",{"$nulls":16},"Total",{"$f":"BW39+BW40","v":14},{"$f":"BX39+BX40","v":{"v":1,"d":"100%"}},{"$nulls":8},"تهاني عبدالله القرني",20,{"$f":"CH41/CH42","v":{"v":0.6451612903225806,"d":"64.52%"}},5,1,2,12,{"$f":"CH41","v":20},{"$nulls":3},"Out-Patient",8,{"$f":"CS41/CS43","v":{"v":0.47058823529411764,"d":"47.06%"}}]
[null,40,569,30091948,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2022-11-21T19:30:00","تهاني عبدالله القرني","48 Hours","2022-11-19","18:34:00","تهاني عبدالله القرني","2022-11-21","19:30:00","2022-11-21","19:28:00","تهاني عبدالله القرني","2022-11-21","19:30:00","تهاني عبدالله القرني",0,{"$nulls":3},-44886.8125,{"$nulls":3},0,{"$nulls":4},-44886.8125,{"$nulls":3},-44886.8125,"2022-11-22","15:03:00",0.8145833333328483,"2022-11-23","19:06:00","تهاني عبدالله القرني",1.9833333333299379,null,"Dr. azzah Almatt","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient"," بتاريخ 19 نوفمبر2022م حضرت مع زوجتي و ابنتي بعمر السنتين حيث أنه يوجد عندنا موعد مع الدكتورة عزة بشأن زوجتي وتوجهنا إلى العيادة و كان باب العيادة مفتوح و لم يكن هناك أي مريض  لذلك طرقت الباب و دخلت  على الدكتورة لأستفسر منها لكنها واجهتنا بغضب و طلبت منا الخروج و الانتظار لحين مناداتنا  دون إعطائنا فرصة للاستفسار، تم مناداتنا دخلنا لكن الدكتورة طلبت إخراج الطفلة خارج العيادة بطريقة أرعبت الطفلة فأخذت تبكي فقلت لها أن الطفلة متعلقة جدآ بأمها فأرجو السماح ببقائها لكنها رفضت و قالت بأنها لن تقوم بعملها قبل خروج الطفلة و مع ذلك خرجت مع ابنتي للانتظار خارجآ و بدأت تتكلم مع زوجتي و تعاينها بطريقة غير لائقة و لم تسمح لها بأن تطرح أسئلة استفسارية عن حالتها و كانت زوجتي تريد فهم حالتها و ماذا ستكون الإجراءات التالية لكن الدكتورة كانت غاضبة و رفضت الإجابة عن أي سؤال و قال لزوجتي أنت سوف تكونين متعبه معي اذهبي إلى دكتورتك القديمة و لا تسألي أي سؤال . ","On November 19, 2022, I went with my wife and my two-year-old daughter because we had an appointment with Dr. Azza regarding my wife. We went to the clinic, and the clinic door was open and there was no patient, so I knocked on the door and went in to the doctor to ask her questions, but she confronted us angrily and asked us to leave and wait until we were called without giving us a chance to ask questions. We were called and went in, but the doctor asked us to take the child out of the clinic in a way that frightened the child, so she started crying. I told her that the child was very attached to her mother, so I ask her to allow her to stay, but she refused and said that she would not do her work before the child left. Nevertheless, she went out with my daughter to wait outside and started talking to my wife and examining her in an inappropriate way and did not allow her to ask questions about her condition. My wife wanted to understand her condition and what the next procedures would be, but the doctor was angry and refused to answer any questions and told my wife, “You will be tired with me, go to your old doctor and do not ask any questions.”",null,"Patient",{"$nulls":27},"Total",31,{"$f":"CI40+CI41","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CJ40:CJ41)","v":6},{"$f":"SUBTOTAL(9,CK40:CK41)","v":1},{"$f":"SUBTOTAL(9,CL40:CL41)","v":3},{"$f":"SUBTOTAL(9,CM40:CM41)","v":21},{"$f":"SUM(CJ42:CM42)","v":31},{"$nulls":3},"ER",3,{"$f":"CS42/CS43","v":{"v":0.17647058823529413,"d":"17.65%"}}]
[null,41,571,30233381,"مراجع","العيادات الخارجية","الطبي","عيادات الجراحة العامة","2022-11-22T09:57:00","امال القحطاني","More than 72 Hours","2022-11-20","12:28:00","امال القحطاني","2022-11-22","09:57:00","2022-11-20","14:04:00","امال القحطاني","2022-11-20","14:17:00","امال القحطاني",-1.8194444444452529,"2022-11-20","15:47:00","امال القحطاني",0.0625,"2022-11-22","09:57:00","امال القحطاني",1.7569444444452529,{"$nulls":4},-44885.595138888886,{"$nulls":3},-44885.595138888886,"2022-11-22","16:59:00",2.1125000000029104,"2022-11-27","14:29:00","امال القحطاني",7.008333333338669,null,"4903-MAHMOUD FAWZY ABDULFTAH ","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","تم عمل الختان عند دكتور محمود فوزي وتم الحضور على يوم السبت وتم فك الجرح من قبل الدكتور وتم صرف كريم وطلب مني الحضور بعد خمس ايام وتم خروج الطفل بناء على ماتم اخباري من قبل الطبيب . ولكن يتم التواصل معي من قبل الطبيب قبل الموعد للحضور فورا صباح الاحد وتم اخباري من قبل الطبيب المعالج بوجود التهاب في الجرح علما انه لم يتم اخباري باليوم السابق وقت فك الجرح بوجود التهاب  وطلب حضور استشاري مازن للتشخيص الحاله ولم يتم توضيح الاسباب من قبل الاطباء حيث زاد من توتر والدة الطفل وتم خروج طفلي وتم اخباري من قبل الطبيب المعالج محمود بتحمل كافة المسؤليه  ، باضافة الى تم مراجعة الطبيب توماس بتاريخ 2022-11-22 وابلغنا بان المرهم المصروف للطفل (REPARIL-GEL N) غير مناسب للاطفال بسن صغير . ","The circumcision was performed by Dr. Mahmoud Fawzi. I was present on Saturday, and the doctor opened the wound and prescribed a cream. He asked me to come back in five days, and the child was discharged, as I was told by the doctor. However, the doctor contacted me before the appointment and asked me to come immediately on Sunday morning. The treating doctor informed me that there was an infection in the wound, even though I was not informed of it the day before when the wound was opened. He requested the presence of Consultant Mazen to diagnose the condition, but the doctors did not explain the reasons, which increased the anxiety of the child's mother. My child was discharged, and the treating doctor, Mahmoud, told me that he would take full responsibility. In addition, we consulted Dr. Thomas on 2022-11-22, and he informed us that the ointment prescribed for the child (REPARIL-GEL N) is not suitable for young children.",null,"Hospital",{"$nulls":38},"Total",{"$f":"CS40+CS41+CS42","v":17},{"$f":"SUM(CT40:CT42)","v":{"v":1,"d":"100%"}}]
[null,42,577,1222128,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-11-22T11:14:00","امال القحطاني","More than 72 Hours","2022-11-22","11:10:00","امال القحطاني","2022-11-22","11:14:00","2022-11-22","11:14:00","امال القحطاني","2022-11-22","11:14:00","امال القحطاني",0,"2022-11-24","10:44:00","امال القحطاني",1.9791666666715173,{"$nulls":3},-44889.447222222225,{"$nulls":4},-44887.46805555555,{"$nulls":3},-44887.46805555555,"2022-11-25","22:11:00",3.4562500000029104,"2022-11-29","09:37:00","امال القحطاني",6.932638888887595,null,"14890-WALAA AWAD HAROON ","Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","بعد تنظيف الجرح في اليوم السابق وتم الحضور لقسم الطوارئ في اليوم التالي وتم حضور الدكتورة ولاء عواد من الجنسيه السودانيه في الطوارئ لزوجتي وكان تعاملها جدا سيء ولم تقم بتنظيف الجرح وبعد الانتظار الطويل طلبت منا عمل كشف جديد لدى الدكتورة مروة لدى قسم الولادة فقمنا بعمل ذلك وتم اخذ مبلغ الكشفيه حيث ان الدكتوره ولاء  لم تقم باي اجراء للمريضه وتم تحويلنا على الدكتوره مروى حسني .","After cleaning the wound the previous day, we went to the emergency department the following day. Dr. Walaa Awad, of Sudanese nationality, was present in the emergency room for my wife. Her treatment was very bad, and she did not clean the wound. After a long wait, she asked us to have a new examination done by Dr. Marwa in the maternity department. We did so, and the examination fee was taken, as Dr. Walaa did not perform any procedure for the patient. We were then referred to Dr. Marwa Hosni.",null,"Patient",{"$nulls":38},"Medical",21,{"$f":"CS44/CS47","v":{"v":0.7241379310344828,"d":"72.41%"}}]
[null,43,561,1222128,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-11-22T11:15:00","امال القحطاني","More than 72 Hours","2022-11-19","09:33:00","امال القحطاني","2022-11-22","11:15:00","2022-11-22","11:09:00","امال القحطاني","2022-11-22","11:16:00","امال القحطاني",6.944444467080757E-4,"2022-11-27","14:17:00","امال القحطاني",5.125694444439432,{"$nulls":3},-44892.595138888886,{"$nulls":4},-44887.46944444445,{"$nulls":3},-44887.46944444445,"2022-11-28","00:31:00",5.552083333328483,"2022-11-29","09:49:00","امال القحطاني",6.939583333332848,14761,"14761-DOAA MOHAMMED AWAD MASSOUD ","Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","بعد عملية الولادة القيصيرية قامت الدكتورة دعاء بعمل خروج لزوجتي من التنويم علما ان زوجتي اشتكت لها من الام في مكان الجرح وتم اخبارنا من قبل الدكتوره انه لايوجد مشكلة وكتبت لها خروج .. وبعد الخروج تبين ان الجرح ملتهب ويخرج صديد وسوائل مما ادى الى التهاب شديد وفتح في الجرح، وعند مراجعتنا للمستشفى ذكرو لنا ان الدكتورة دعاء في اجازة حيث تم حجز لدى الدكتورة دعد وقامت بتنظيف الجرح وطلبت منا العودة في اليوم التالي . ","After the cesarean section, Dr. Duaa discharged my wife from the hospital, even though my wife complained to her about pain at the wound site. The doctor told us that there was no problem and wrote her a discharge note. After the discharge, it became clear that the wound was inflamed and oozing pus and fluids, which led to severe inflammation and an opening in the wound. When we went back to the hospital, they told us that Dr. Duaa was on leave, so we booked an appointment with Dr. Daad, who cleaned the wound and asked us to come back the next day.",null,"Patient",{"$nulls":38},"Admin",3,{"$f":"CS45/CS47","v":{"v":0.10344827586206896,"d":"10.34%"}}]
[null,44,555,30161583,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-11-23T11:14:00","امال القحطاني","More than 72 Hours","2022-11-17","14:33:00","امال القحطاني","2022-11-23","11:14:00","2022-11-23","11:13:00","امال القحطاني","2022-11-23","11:14:00","امال القحطاني",0,{"$nulls":3},-44888.46805555555,{"$nulls":3},0,{"$nulls":4},-44888.46805555555,{"$nulls":3},-44888.46805555555,"2022-11-23","21:22:00",0.42222222222335404,"2022-11-30","11:08:00","امال القحطاني",6.9958333333343035,null,"13667-IKRAM RABEH AYED ","Management complaints","4. Accessibility","4.3.Delays","4.3.3.Examination delay","تم دخول ابني للمستشفى لارتفاع في درجة الحراره وتم طلب التنويم للطفل وتم حضور الدكتوره اكرام لتشخيص الطفل وطلبت بعمل MRI وتم الانتظار لمده طويله  بدون عمل اي اجراء للطفل وعند الذهاب لعمل MRI تم اخبارنا من قبل القسم لا يمكن عمل الاجراء المطلوب لارتفاع درجة حرارة الطفل لم يكن هناك متابعه لحالة الطفل والتاكد من حالته قبل طلب اي اجراء من قبل الطبيب المعالج حيث تم الرجوع للتنويم والبقاء لوقت اطول علما ان الطفل لا يحتمل كل هذا الوقت . ","My son was admitted to the hospital due to a high fever. The child was admitted, and Dr. Ikram came to diagnose the child and requested an MRI. We waited for a long time without any procedure being performed on the child. When we went to get the MRI, we were told by the department that the required procedure could not be performed due to the child's high fever. There was no follow-up on the child's condition and confirmation of his condition before the treating doctor requested any procedure. We were returned to the hospital and stayed for a longer time, knowing that the child could not endure all this time.",null,"Patient",{"$nulls":27},"Patient",31,{"$f":"CH46/65","v":{"v":0.47692307692307695,"d":"47.69%"}},{"$nulls":8},"Nursing ",5,{"$f":"CS46/CS47","v":{"v":0.1724137931034483,"d":"17.24%"}}]
[null,45,579,1713900,"ذوي المراجع","الطوارئ","الإداري","المدير المناوب","2022-11-23T11:52:00","امال القحطاني","24 Hours","2022-11-23","10:46:00","امال القحطاني","2022-11-23","11:52:00","2022-11-23","11:52:00","امال القحطاني","2022-11-23","11:53:00","امال القحطاني",6.944444467080757E-4,{"$nulls":3},-44888.49513888889,{"$nulls":3},0,{"$nulls":4},-44888.49513888889,{"$nulls":3},-44888.49513888889,"2022-11-23","19:28:00",0.3159722222262644,"2022-11-24","10:50:00","امال القحطاني",0.9562500000029104,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","تم ادخل اطفالي رند وبسام قسم الطوارئ وتم ذهاب احد الطفلين لدورة المياه وعند الرجوع وجد مريض اخر على السرير تم التوجه للمدير المناوب واخباره بما حدث فقال لم يكن عليه الذهاب لدورة المياه ومن المفترض ان الطفل قام باخبار الممرضه قبل ذهابه وتم التحدث معه بشأن المغذي ان الممرضه قامت بطلب المتابعه من ولدي للمغذي لدى اخته واغلاقه في حين انتهاء النصف تم الرد علي من قبل المدير المناوب بطريقة غيرلائقه ومهنيه نعم المريض لدينا يتابع حالته بنفسه، علما ان المرضى المقصودين اطفال بعمر 7 و 12 سنه .","My children, Rand and Bassam, were admitted to the emergency department. One of the children went to the bathroom, and upon returning, he found another patient on the bed. He went to the on-duty manager and told him what happened. He said that he did not have to go to the bathroom, and that the child should have informed the nurse before going. He was also told about the IV drip. The nurse asked my son to follow up on the IV with his sister and to close it when half of it was finished. The on-duty manager responded to me in an inappropriate and unprofessional manner. Yes, the patient in our department follows up on his condition himself, knowing that the patients in question are children aged 7 and 12 years.",null,"Patient",{"$nulls":38},"Total",{"$f":"CS44+CS45+CS46","v":29},{"$f":"CT44+CT45+CT46","v":{"v":1,"d":"100%"}}]
[null,46,572,30150414,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2022-11-23T15:18:00","تهاني عبدالله القرني","72 Hours","2022-11-20","18:56:00","تهاني عبدالله القرني","2022-11-23","15:18:00","2022-11-23","12:10:00","تهاني عبدالله القرني","2022-11-23","15:20:00","تهاني عبدالله القرني",1.3888888934161514E-3,"2022-11-26","10:10:00","تهاني عبدالله القرني",2.7847222222189885,{"$nulls":3},-44891.42361111111,{"$nulls":4},-44888.63888888889,{"$nulls":3},-44888.63888888889,"2022-11-26","10:27:00",2.796527777776646,"2022-11-26","10:27:00","تهاني عبدالله القرني",2.796527777776646,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","في 19 نوفمبر 2022، دخلت الممرضة إلى الغرفة وأخذت عينة دم. بعد دقيقتين، أعادت الدم إلى جسمه. عندما سألتها، قالت إنه دم زائد ولا أريد التخلص منه.","On 19 NOV 2022 the nurse came to the room and she took the blood sample.  after two minutes she returned the blood  inside his body . when I asked her she said it is extra blood I don’t want to throw it. ",null,"Patient",{"$nulls":27},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,47,583,30161583,"مجلس الضمان الصحي","التنويم","الطبي","قسم التخدير","2022-11-24T17:50:00","امال القحطاني","More than 72 Hours","2022-11-24","11:47:00","امال القحطاني","2022-11-24","17:50:00","2022-11-24","17:51:00","امال القحطاني","2022-11-24","17:51:00","امال القحطاني",6.944444467080757E-4,{"$nulls":3},-44889.74375,{"$nulls":3},0,{"$nulls":4},-44889.74375,{"$nulls":3},-44889.74375,"2022-11-27","14:29:00",2.859722222223354,"2022-11-29","09:36:00","امال القحطاني",4.65625,null,"Dr.DOAA NABAWY","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.4.Failure to clarify patient case to his family","تم دخول طفلي وتم حضور الطبيبه اكرام وتشخيص الطفل حيث طلبت عمل اجراء التصوير بالرنين المغناطيسي لليوم التالي وتم اعطاءه مخفض للحراره قبل عمل التصوير بالرنين وعند الدخول لعمل الاجراء تم اخبارنا بعدم عمل لذلك لارتفاع درجة الحراره لدى الطفل وعند الرجوع لقسم التنويم تم قياس درجة الحراره وكانت مستقره لم يتم توضيح الاسباب من قبل الطبيبه المعالجه لقسم التخدير دعاء  وتم الرجوع لقسم التنويم والانتظار لوقت اطول بدون توضيح الاسباب علما ان حالة طفلي لا تحتمل ذلك ","My child was admitted, and Dr. Ikram examined him. She ordered an MRI for the following day and gave him a fever reducer before the scan. However, when we went in for the procedure, we were told it couldn't be done because my child had a high fever. Upon returning to the inpatient ward, his temperature was checked and found to be stable. The anesthesiologist, Dr. Duaa, didn't explain why. We went back to the inpatient ward and waited even longer without any explanation, even though my child's condition couldn't tolerate it.",null,"Patient",{"$nulls":27},6,1,3,21]
[null,48,614,30058100,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2022-11-24T19:12:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-24","19:12:00","تهاني عبدالله القرني","2022-11-24","19:12:00",{"$nulls":3},"2022-11-24","19:12:00","تهاني عبدالله القرني",0,{"$nulls":3},-44889.8,{"$nulls":3},0,{"$nulls":4},-44889.8,{"$nulls":3},-44889.8,"2022-11-30","20:02:00",6.0347222222189885,"2022-11-30","20:02:00","تهاني عبدالله القرني",6.0347222222189885,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.4 Insufficient medication prescribed","تم  كتابة وصفة طبيه مقيدة من قبل الطبيب المعالج حيث ان  المريض يحتاج الى الدواء بشكل متكرر ولكن تم افادة المريض من قبل  الصيدلية بانه يتم صرف الدواء مرة واحدة بالسنه . ","A restricted prescription was written by the treating physician as the patient needs the medication frequently, but the patient was informed by the pharmacy that the medication is dispensed once a year.",null,"Patient",{"$nulls":27},{"$f":"CG49/CH46","v":{"v":0.1935483870967742,"d":"19.35%"}},{"$f":"CH49/CH46","v":{"v":0.03225806451612903,"d":"3.23%"}},{"$f":"CI49/CH46","v":{"v":0.0967741935483871,"d":"9.68%"}},{"$f":"CJ49/CH46","v":{"v":0.6774193548387096,"d":"67.74%"}}]
[5,49,587,596699166,"مراجع","التنويم","الإداري","إدارة التنويم","2022-11-26T11:47:00","تهاني عبدالله القرني","24 Hours","2022-11-26","11:41:00","تهاني عبدالله القرني","2022-11-26","11:47:00","2022-11-28","15:41:00",null,"2022-11-28","15:41:00","تهاني عبدالله القرني",2.162499999998545,{"$nulls":3},-44893.65347222222,{"$nulls":3},0,{"$nulls":4},-44893.65347222222,{"$nulls":3},-44893.65347222222,"2022-11-28","15:44:00",2.0833333328482695E-3,"2022-11-28","15:44:00","تهاني عبدالله القرني",2.0833333328482695E-3,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient"," لم يتم ابلاغي في الخروج الا ساعه ١١ فليل في الظهر سالتهم قالو الخروج غدا الظهر","I wasn't informed about leaving until 11 PM. At noon I asked them and they said leaving was tomorrow at noon.",null,"Patient"]
[null,50,589,30235908,"وزارة الصحة","الطوارئ","الإداري","المدير المناوب","2022-11-26T19:28:00","تهاني عبدالله القرني","24 Hours","2022-11-24","18:23:00","تهاني عبدالله القرني","2022-11-26","19:28:00",{"$nulls":3},"2022-11-26","19:28:00","تهاني عبدالله القرني",0,{"$nulls":3},-44891.811111111114,{"$nulls":3},0,{"$nulls":4},-44891.811111111114,{"$nulls":3},-44891.811111111114,"2022-11-26","19:28:00",0,"2022-11-26","19:28:00","تهاني عبدالله القرني",0,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault and  Harassment","6.2.1.Inappropriate/aggressive behavior","تم الحضور الى قسم الطوارئ بتاريخ 18 نوفمبر2022م ،  تم التاخر في استقبال طفلي وعند التوجهه الى المدير المناوب تم التعامل معي بطريقه غير لائقه وطردي من المكتب حيث تم خروجي الى مستشفى اخر . ","I went to the emergency department on November 18, 2022. There was a delay in receiving my child, and when I went to the duty manager, I was treated inappropriately and expelled from the office, so I went to another hospital.",null,"Patient",{"$nulls":27},"In-Patient",6,{"$f":"CH52/CH55","v":{"v":0.1935483870967742,"d":"19.35%"}}]
[null,51,588,30237027,"ذوي المراجع","التنويم","التمريض","تمريض الحضانة","2022-11-26T21:06:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-26","17:54:00","تهاني عبدالله القرني","2022-11-26","21:09:00","2022-11-26","21:04:00","تهاني عبدالله القرني","2022-11-26","21:07:00","تهاني عبدالله القرني",-1.3888888861401938E-3,"2022-11-27","13:44:00","تهاني عبدالله القرني",0.6923611111124046,{"$nulls":3},-44892.572222222225,{"$nulls":4},-44891.87986111111,{"$nulls":3},-44891.87986111111,"2022-11-28","20:57:00",1.9930555555547471,"2022-12-03","09:58:00","تهاني عبدالله القرني",6.5354166666656965,null,"RAFIDAH","Relationship complaints ","6. Humanness / Caring","6.2.Assault and  Harassment","6.2.1.Inappropriate/aggressive behavior","في 25 نوفمبر 2022/ الساعة 3:00 مساءً، طلبت طفلي من الحضانة. بعد 15 دقيقة اتصلت بهم مرة أخرى لأخذ الطفل لأنه كان يبكي، لكن الموظفة قالت لي: \"أنتِ مُتلاعبة ولن نعطيكِ الطفل مرة أخرى عندما تطلبينه!\".","On 25NOV 2022/ at 3:00pm, I request my baby from the nursery. after 15 minutes  I called them again to take the baby because he was crying  but she said  to me “you are manipulate and we will not give you the baby again when you are request him “!  . ",null,"Patient",{"$nulls":27},"Out-Patient",23,{"$f":"CH53/CH55","v":{"v":0.7419354838709677,"d":"74.19%"}}]
[null,52,593,20203313,"مجلس الضمان الصحي","الطوارئ","الطبي","أطباء الطوارئ","2022-11-27T13:33:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-27","12:47:00","تهاني عبدالله القرني","2022-11-27","13:33:00",{"$nulls":3},"2022-11-27","13:33:00","تهاني عبدالله القرني",0,"2022-11-28","17:43:00","تهاني عبدالله القرني",1.1736111111094942,"2022-11-29","18:11:00","تهاني عبدالله القرني",1.0194444444496185,"2022-11-30","16:31:00","تهاني عبدالله القرني","No Response ",3.12361111111386,{"$nulls":3},-44892.56458333333,"2022-12-01","19:47:00",4.259722222224809,"2022-12-01","20:05:00","تهاني عبدالله القرني",4.272222222221899,null,"15397-MARFA HANNA SALLOUM ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","بتاريخ 20 نوفمبر2022م تم الحضور بابنتي الى قسم الطوارئ حيث تم الفحص عليها من قبل الطبيبة مارفا سلوم حيث تم تشخيص ابنتي بانها تعاني من التهاب فايروسي ولكن تم صرف ادوية مضاد بجرعه عالية لابنتي لاتناسب عمرها بالاضافة الى تم طلب تنوميها ولكن لم يتم الموافقة عليه لعدم كتابة تقرير واضح عن ابنتي مما ادى الى نقلها الى مستشفى اخر .","On November 20, 2022, my daughter was brought to the emergency department where the file was taken by Dr. Marwa Salloum. My daughter was diagnosed as having a clear viral infection, but she was given high doses of antiviral medication that were not suitable for her. She was asked to be admitted, but this was not approved. A report was written about my daughter, which led to her being transferred to another hospital.",null,"Patient",{"$nulls":27},"ER",2,{"$f":"CH54/CH55","v":{"v":0.06451612903225806,"d":"6.45%"}}]
[null,53,598,30234576,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-11-27T15:47:00","تهاني عبدالله القرني","24 Hours","2022-11-27","15:47:00","تهاني عبدالله القرني","2022-11-27","15:47:00",{"$nulls":3},"2022-11-27","15:47:00","تهاني عبدالله القرني",0,{"$nulls":3},-44892.657638888886,{"$nulls":3},0,{"$nulls":4},-44892.657638888886,{"$nulls":3},-44892.657638888886,"2022-11-27","16:28:00",0.028472222227719612,"2022-11-27","16:28:00","تهاني عبدالله القرني",0.028472222227719612,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","تم دفع كشفية للزيارة الاولى  حيث تم مراجعتي للمرة الاولى وتم رفض دخولي للمراجعة الثانيه وتم ابلاغي بوجوب الدفع مرة اخرى . ","I paid a fee for the first visit, where I was examined for the first time, and my entry for the second examination was refused, and I was informed that I had to pay again.",null,"Hospital",{"$nulls":27},"Total",{"$f":"CH52+CH53+CH54","v":31},{"$f":"SUM(CI52:CI54)","v":{"v":1,"d":"100%"}}]
[null,54,582,30233211,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-11-27T18:04:00","امال القحطاني","24 Hours","2022-11-24","11:46:00","امال القحطاني","2022-11-24","18:04:00","2022-11-27","17:53:00","تهاني عبدالله القرني","2022-11-27","18:04:00","امال القحطاني",3,{"$nulls":3},-44892.75277777778,{"$nulls":3},0,{"$nulls":4},-44892.75277777778,{"$nulls":3},-44892.75277777778,"2022-11-27","20:22:00",0.09583333333284827,"2022-11-28","14:46:00","امال القحطاني",0.8624999999956344,null,"6884-MAJIDA MALAK KESILIA ","Clinical complaints","1. Quality","1.1. Examination","1.1.1. Examination not performed ","تم الحضور لدى الدكتوره ماجده وتم اخبارنا من قبلها ان حالة زوجتي ليس لديها ويجب التوجه لعيادات الجلديه ولكن تم حفظ الكشفيه من قبل الطبيبه المعالجه حيث لم اتمكن من استرجاع المبلغ علما انها لم تقوم باي اجراء تم التوجيه فقط لعبادات اخرى . ","We went to Dr. Majda and she told us that my wife’s condition was not within her scope and that we should go to dermatology clinics. However, the doctor kept the consultation fee and I was unable to get a refund, noting that she did not perform any procedure and was only directed to other religious duties.",null,"Patient",{"$nulls":27},"Medical",19,{"$f":"CH56/CH59","v":{"v":0.6129032258064516,"d":"61.29%"}}]
[null,55,595,20289313,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-11-27T18:24:00","امال القحطاني","72 Hours","2022-11-27","13:57:00","امال القحطاني","2022-11-27","18:24:00","2022-11-27","17:47:00","تهاني عبدالله القرني","2022-11-27","17:48:00","تهاني عبدالله القرني",-0.02500000000145519,"2022-11-27","19:02:00","امال القحطاني",0.05138888888905058,"2022-11-29","09:36:00","امال القحطاني",1.6069444444437977,{"$nulls":4},-44892.74166666667,{"$nulls":3},-44892.74166666667,"2022-11-30","11:15:00",2.727083333331393,"2022-11-30","11:15:00","امال القحطاني",2.727083333331393,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","تم دفع مبلغ الكشفيه الساعة 2 وربع وبعد الانتظار نصف ساعه  تم الرجوع لاستقبال العياده وتم السؤال عن الدكتور فهد الدوسري لعدم وجود احد داخل العياده والباب مغلق يتم اخباري من قبل الموظفة بانها لم تعلم بانتهاء عيادة الدكتوروقت قص الفاتوره علما انه تم سوالها وقت الوصول . ","The consultation fee was paid at 2:15, and after waiting for half an hour, I returned to the clinic reception and asked about Dr. Fahd Al-Dossari because there was no one inside the clinic and the door was closed. The employee told me that she did not know that the doctor’s clinic had ended when she cut the bill, even though she had been asked upon arrival.",null,"Patient",{"$nulls":27},"Admin",6,{"$f":"CH57/CH59","v":{"v":0.1935483870967742,"d":"19.35%"}}]
[null,56,602,30195311,"وزارة الصحة","التنويم","الإداري","إدارة التنويم","2022-11-28T15:44:00","تهاني عبدالله القرني","24 Hours","2022-11-28","15:44:00","تهاني عبدالله القرني","2022-11-28","15:44:00",{"$nulls":3},"2022-11-28","15:44:00","امال القحطاني",0,{"$nulls":3},-44893.65555555555,{"$nulls":3},0,{"$nulls":4},-44893.65555555555,{"$nulls":3},-44893.65555555555,"2022-11-28","15:54:00",0.006944444445252884,"2022-11-28","15:54:00","تهاني عبدالله القرني",0.006944444445252884,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","تم طلب خروجي في وقت المساء الساعه 10 يوم الجمعه حيث تم ابلاغي مسبقا بان الخروج سيكون في يوم السبت . ","I was asked to leave at 10 pm on Friday, even though I had been informed beforehand that the departure would be on Saturday.",null,"Patient",{"$nulls":27},"Nursing ",6,{"$f":"CH58/CH59","v":{"v":0.1935483870967742,"d":"19.35%"}}]
[null,57,592,20243775,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-11-28T18:41:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-27","12:26:00","تهاني عبدالله القرني","2022-11-28","18:41:00","2022-11-28","18:35:00","تهاني عبدالله القرني","2022-11-28","18:41:00","تهاني عبدالله القرني",0,"2022-11-29","18:22:00","تهاني عبدالله القرني",0.9868055555562023,"2022-11-30","16:35:00","تهاني عبدالله القرني",0.9256944444423425,{"$nulls":4},-44893.77847222222,{"$nulls":3},-44893.77847222222,"2022-12-04","15:54:00",5.884027777778101,"2022-12-05","10:06:00","تهاني عبدالله القرني",6.642361111109494,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تم الحضور بتاريخ 26 نوفمبر 2022م الى المختبر لعمل التحاليل وتم توجهي الى غرفة رقم 3 حيث ان الموظفة ( سودانية الجنسية )  استمرت بالتحدث عبر الجوال منذ الدخول عليها  حتى خروجي ، وتم سحب العينه وتسببت لي بتورم في اليد مكان سحب العينه وتم ابلاغ موظف الاستقبال بما حدث وتم مجادلتي من قبلها عند الاستقبال . ","On November 26, 2022, I went to the laboratory to have the tests done and I went to room number 3 where the employee (of Sudanese nationality) kept talking on her mobile phone from the time I entered until I left. The sample was taken and it caused me swelling in the hand where the sample was taken. I informed the receptionist about what happened and she argued with me at the reception.",null,"Patient",{"$nulls":27},"Total",{"$f":"CH56+CH57+CH58","v":31},{"$f":"CI56+CI57+CI58","v":{"v":1,"d":"100%"}}]
[null,58,591,30200682,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2022-11-28T18:51:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-27","09:46:00","تهاني عبدالله القرني","2022-11-28","18:51:00","2022-11-28","18:51:00","تهاني عبدالله القرني","2022-11-28","18:52:00","تهاني عبدالله القرني",6.944444467080757E-4,{"$nulls":3},-44893.78611111111,{"$nulls":3},0,{"$nulls":4},-44893.78611111111,{"$nulls":3},-44893.78611111111,"2022-11-28","20:41:00",0.07569444444379769,"2022-12-03","15:49:00","تهاني عبدالله القرني",4.872916666667152,null,"8825-YOUSEF ALI EL NEMRAWI ","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","بتاريخ 24 نوفمبر 2022م  تم حجز موعد عند الدكتور لمشكلة صحيه لدي وعند الحضور للعيادة وعند ابلاغه بالاعراض تم ابلاغي من قبله بان مشكلتي ليست لدي يجب الذهاب الى طبيب اخر  حيث تم التعامل معي من قبله بطريقة غير لائقه ويقوم باسكاتي حين التحدث اليه.","On November 24, 2022, I booked an appointment with the doctor for a health problem I had. When I arrived at the clinic and informed him of the symptoms, he told me that I did not have the problem and that I should go to another doctor. He treated me inappropriately and silenced me when I spoke to him.",null,"Patient"]
[null,59,594,1183207,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2022-12-03T10:14:00","تهاني عبدالله القرني","More than 72 Hours","2022-11-27","13:24:00","تهاني عبدالله القرني","2022-12-03","10:14:00","2022-11-28","19:00:00","تهاني عبدالله القرني","2022-11-28","19:00:00","تهاني عبدالله القرني",-4.634722222224809,"2022-11-29","18:23:00",null,0.9743055555591127,{"$nulls":3},-44894.76597222222,{"$nulls":4},-44893.791666666664,"2022-12-07","11:36:00","تهاني عبدالله القرني",8.691666666665697,"2022-11-30","13:38:00",1.7763888888948713,{"$nulls":3},-44893.791666666664,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","بتاريخ 26 نوفمبر 2022م  تم اخراج ابنتي من العناية المركزة و تحويلها الى غرفة  مع العلم انه المريض بناءً على فئة التأمين يستحق جناح وليس غرفة، عند نقل المريضة للغرفة 3127 الغرفة لم تكن مهيئة حيث ان المريضة كانت تعاني من التهاب حاد بالرئتين ويلزمها اكسجين مستمر تبين انه يوجد مشكله في اجهزة الاكسجين الموجودة في الغرفة واستمرت لاكثر من 30 دقيقة وهذا لا يتناسب مع حالة المريض،  بالاضافة الى  لا يوجد سرير للمرافق ولم يتم تقديم الوجبات اللازمة للمرافق ايضاً","On November 26, 2022, my daughter was discharged from the intensive care unit and transferred to a room, even though, according to her insurance category, she was entitled to a suite, not a room. Upon transferring her to room 3127, the room was unsuitable. She was suffering from severe pneumonia and required continuous oxygen, and it turned out there was a problem with the oxygen equipment in the room. This issue persisted for more than 30 minutes, which is unacceptable given her condition. Furthermore, there was no bed for a caregiver, and no meals were provided for them.",null,"Patient"]
[null,60,605,30217215,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة","2022-12-03T12:44:00","تهاني عبدالله القرني","72 Hours","2022-11-29","18:38:00","تهاني عبدالله القرني","2022-12-03","12:44:00","2022-12-03","12:00:00","تهاني عبدالله القرني","2022-12-03","12:45:00","تهاني عبدالله القرني",6.944444467080757E-4,{"$nulls":3},-44898.53125,{"$nulls":3},0,{"$nulls":4},-44898.53125,{"$nulls":3},-44898.53125,"2022-12-03","12:55:00",0.006944444445252884,"2022-12-05","13:45:00","تهاني عبدالله القرني",2.0416666666642413,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","في 29 نوفمبر 2022، استخدمت هاتفي خارج غرفة العناية المركزة، وبعد ذلك غضب الممرض معتز وتحدث معي بصوت عالٍ ليخبرني أنه لا يجب علي استخدام الهاتف، أنا أحترم سياسة المستشفى ولكن أسلوبه لم يكن لطيفًا عندما تحدث معي.","On 29 NOV 2022,  I used my phone outside the ICU room, after that the nurse Muataz was angry and spoke to me with loud voice to tell me that I should not use the phone , I respect the hospital policy but his way was not nice when he spooking to me . ",null,"Patient"]
[null,61,581,884613,"مراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2022-12-03T16:36:00","امال القحطاني","More than 72 Hours","2022-11-24","10:05:00","امال القحطاني","2022-12-03","16:36:00","2022-11-27","17:49:00","تهاني عبدالله القرني","2022-12-03","16:36:00","تهاني عبدالله القرني",0,{"$nulls":3},-44898.691666666666,{"$nulls":3},0,{"$nulls":4},-44898.691666666666,"2023-01-12","15:23:00","امال القحطاني",39.94930555555766,null,null,-44898.691666666666,{"$nulls":3},-44898.691666666666,null,"DR. EMAN","Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.6.Unnecessary health services","حجزت موعد عند الدكتورة ايمان جلدية، وكان العلاج يستدعي عمل تحليل قبله. و لان التحليل يجب ان يكون اثناء صيام، جئت يوم اخر بعد اخذ اذن من عملي لعمل التحليل. و اليوم كان مراجعة عند الدكتورة نسيبة ليتم صرف العلاج، و عند المراجعة سألتني ما نوع مانع الحمل الذي استخدمه مع العلم ان الدكتورة ايمان لم تقوم بالتاكد قبل اتخاذ الاجراءات علما لو كان لدي علم في اول زياره لم اقوم باخذ موعدين زياره ولم يتم حضوري للمستشفى ولم يتم دفع لعمل التحاليل لم اكن بحاجه اليها. ","I didn't need an appointment with Dr. Iman Jald, and the treatment required a blood test beforehand. Since the test had to be done while fasting, I arrived the next day after taking the test results from work. On the day of my follow-up appointment with Dr. Nuseiba, the patient received the treatment. When she asked me about the type of contraceptive I was using, knowing that Dr. Iman hadn't confirmed this beforehand, I wouldn't have needed to make two appointments, wouldn't have gone to the hospital, and wouldn't have had to pay for the tests, which I didn't need.",null,"Patient"]
[null,62,518,30231829,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المركزة - أطفال","2022-12-03T16:38:00","امال القحطاني","More than 72 Hours","2022-11-09","18:35:00","امال القحطاني","2022-12-03","16:38:00","2022-11-17","12:43:00","امال القحطاني","2022-11-17","13:04:00","امال القحطاني",-16.148611111115315,"2022-11-30","11:30:00","امال القحطاني",12.934722222220444,"2022-11-30","11:56:00","امال القحطاني",0.018055555556202307,"2022-12-03","16:38:00","تهاني عبدالله القرني","No Response ",16.148611111115315,{"$nulls":3},-44882.544444444444,"2022-12-04","16:44:00",17.15277777778101,"2022-12-04","20:23:00","امال القحطاني",17.304861111115315,null,null,"Management complaints","3. Institutional issues","3.2.Environment","3.2.2.Poor cleanliness/sanitizing","ابني يعاني من حساسية جلدية، ويجب على الممرضة الحفاظ على نظافة الغرفة، لكن الممرضة في النوبة المسائية لا تُغيّر قفازاتها لأنها ترتدي نفس القفازات طوال الوقت. كما أنها لا تُنظّف غطاء السرير ولا تُغيّره، مما يترك الأوساخ والدم على السرير.","My son has a sensitive and allergic skin and the nurse must keep the room clean, but the nurse in the evening shift does not change the gloves as she wears the same gloves all the time. also does not clean and change the bedspread, leaving dirt and blood on the bed.",null,"Patient"]
[null,63,613,30047607,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-12-03T20:23:00","امال القحطاني","More than 72 Hours","2022-11-30","13:43:00","امال القحطاني","2022-12-03","20:23:00","2022-12-03","16:53:00","تهاني عبدالله القرني","2022-12-03","16:58:00","تهاني عبدالله القرني",-0.1423611111167702,"2022-12-03","20:23:00","امال القحطاني",0.1423611111167702,"2022-12-04","14:26:00","امال القحطاني",0.7520833333328483,{"$nulls":4},-44898.70694444444,{"$nulls":3},-44898.70694444444,"2022-12-05","09:13:00",1.6770833333357587,"2022-12-07","17:48:00","امال القحطاني",4.034722222226264,11087,"DR. MARWA ABDUALRHMAN HUSINEI","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.1.Miscommunication with Patient","تم الحضور على الموعد الساعه 12:30 وتم اخباري من قبل الممرضه ان الدكتوره لديها حاله ولاده حيث انها طلبت مني الانتظارلحين عودة الطبيبه وتم الانتظار وعند الساعه 1:30 تم حضور الدكتوره للعياده حيث قامت باخذ اغراضها والخروج من امام المرضى ولم يتم توضيح الاسباب او اخبارنا من قبل ليتم الذهاب . ","I arrived at the appointment at 12:30 and was informed by the nurse that the doctor had a delivery case, as she asked me to wait until the doctor returned. I waited, and at 1:30 the doctor arrived at the clinic, where she took her belongings and left in front of the patients without explaining the reasons or informing us beforehand so that we could leave.",null,"Patient"]
[null,64,611,20021496,"ذوي المراجع","العيادات الخارجية","الطبي","قسم الأشعة","2022-12-04T14:07:00","امال القحطاني","More than 72 Hours","2022-11-30","13:20:00","امال القحطاني","2022-12-04","14:07:00","2022-12-03","20:17:00","امال القحطاني","2022-12-04","14:08:00","امال القحطاني",6.944444467080757E-4,{"$nulls":3},-44899.58888888889,{"$nulls":3},0,{"$nulls":4},-44899.58888888889,"2023-01-12","11:08:00","امال القحطاني",38.875,"2022-12-05","12:28:00",0.9305555555547471,{"$nulls":3},-44899.58888888889,null,"NUHA JAMAL","Relationship complaints ","5. Communication","5.1.Patient-staff  Communication","5.1.2.Poor provider-patient communication","تم التعامل معي بطريقة غير مهنيه من قبل الدكتوره نهال حيث تم دفع فاتوره لعمل الاجراء وبعد الانتظار الطويل تم خروجها واخبارنا من قبلها لا يمكن عمل الاجراء الان علما انه تم التحدث معها من قبل المدير المناوب ايضا فيما يخص حضوري من منطقة بعيده وعدم استطاعتي بالحضور في اقرب وقت ولم يكن هناك تجاوب من قبل الطبيبه وتم الرفض من بدون ذكر الاسباب . ","I was treated unprofessionally by Dr. Nihal. I paid a bill for the procedure, and after a long wait, she came out and told us that the procedure could not be done now. Note that the duty manager also spoke to her about my coming from a distant area and my inability to come as soon as possible, but there was no response from the doctor, and she refused without stating the reasons.",null,"Patient"]
[null,65,609,1798171,"ذوي المراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-12-04T14:25:00","امال القحطاني","More than 72 Hours","2022-11-30","11:27:00","امال القحطاني","2022-12-04","14:25:00","2022-12-03","20:20:00","امال القحطاني","2022-12-04","14:25:00","امال القحطاني",{"$f":"(U67+T67)-(P67+O67)","v":0},"2022-12-20","17:19:00","امال القحطاني",16.120833333334303,{"$nulls":3},{"$f":"(AC67+AB67)-(Y67+X67)","v":-44915.72152777778},{"$nulls":4},-44899.600694444445,{"$nulls":3},-44899.600694444445,"2022-12-21","10:48:00",16.849305555551837,"2023-01-12","11:24:00","امال القحطاني",38.87430555555329,null,"12524-MAI ABDELNASR ELBORI ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تم عمل تحليل لطفلي بدون ابلاغي وعندما تم التحدث من قبل زوجي للطبيبه المعالجه يتم اخباره من قبلها تم نسيان ابلاغنا قبل عمل التحاليل ,وعند الخروج  قام الممرض بترك ابرة المغذي بيد الطفل وعند السوال يتم اخباري تم تركها لحين الحضور غدا . ","My child had a test done without my knowledge, and when my husband spoke to the treating doctor, she told him that we had forgotten to be informed before the tests were done. Upon leaving, the nurse left the IV needle in the child's hand, and when I asked, I was told that it was left until I came tomorrow.",null,"Patient"]
[]
[]
[]
[]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average",{"$nulls":12},"Total Complaints",{"$f":"B82","v":65}]
["Week 1",9,null,null,"MOH",14,{"$f":"F73/F77","v":{"v":0.2153846153846154,"d":"21.54%"}},{"$nulls":4},"امال القحطاني ",24,{"$f":"M73/M78","v":{"v":0.36923076923076925,"d":"36.92%"}},7,1,0,16,{"$f":"O75+P75+Q75+R75","v":{"v":0.9583333333333333,"d":"95.83%"}},null,"امال القحطاني",1,{"$f":"V73/Z76","v":{"v":0.014705882352941176,"d":"1.47%"}},18,{"$f":"X73/Z76","v":{"v":0.2647058823529412,"d":"26.47%"}},{"$f":"X73+V73","v":19},{"$nulls":5},10,null,null,1,"امال القحطاني",{"$nulls":4},"عيادات النساء والولادة",6,{"$f":"AVERAGE(AR73:AX73)","v":{"v":2.717833333333333,"d":"2.72"}},1.1,8,5.5,0.017,0.09,1.6,{"$nulls":6},"Satisfaction Table"]
["Week 2",7,null,null,"CCHI",3,{"$f":"F74/F77","v":{"v":0.046153846153846156,"d":"4.62%"}},null,"Medical",{"$nulls":11},"تهاني عبدالله القرني",6,{"$f":"V74/Z76","v":{"v":0.08823529411764706,"d":"8.82%"}},34,{"$f":"X74/Z76","v":{"v":0.5,"d":"50.00%"}},{"$f":"V74+X74","v":40},{"$nulls":14},"أطباء الطوارئ",5,{"v":5.5600000000000005,"d":"5.56"},1.7,1.7,3.4,4,17]
["Week 3",16,null,null,"Patients",31,{"$f":"F75/F77","v":{"v":0.47692307692307695,"d":"47.69%"}},null,"عيادات النساء والولادة",6,null,"Percentage",null,null,{"$f":"O73/M73","v":{"v":0.2916666666666667,"d":"29.17%"}},{"v":0,"d":"0.00%"},{"$f":"Q73/M73","v":{"v":0,"d":"0.00%"}},{"$f":"R73/M73","v":{"v":0.6666666666666666,"d":"66.67%"}},null,null,"ذاتي ",0,{"$f":"V75/Z76","v":{"v":0,"d":"0.00%"}},9,null,9,{"$nulls":8},9,"تهاني عبدالله القرني",{"$nulls":4},"عيادات الجراحة العامة",4,1.04,1,0.12,"Closed ",2,{"$nulls":8},"Total Responces"]
["Week 4",16,null,null,"Patient relatives",17,{"$f":"F76/F77","v":{"v":0.26153846153846155,"d":"26.15%"}},null,"أطباء الطوارئ",5,null,"تهاني القرني",41,{"$f":"M76/M78","v":{"v":0.6307692307692307,"d":"63.08%"}},10,9,5,17,{"$f":"O77+P77+Q77+R77","v":{"v":1,"d":"100.00%"}},null,"Total",7,{"$f":"W73+W74+W75","v":{"v":0.10294117647058824,"d":"10.29%"}},{"$f":"SUM(X73:X75)","v":61},{"$f":"Y73+Y74+Y75","v":{"v":0.7647058823529411,"d":"76.47%"}},{"$f":"Z73+Z74+Z75","v":68},{"$nulls":14},"قسم الصيدلية",4,{"v":2.7125,"d":"2.71"},3,0.25,1.6,6,{"$nulls":8},"Escalated Without Response"]
["Week 5",17,null,null,"Total",{"$f":"F73+F74+F75+F76","v":65},{"$f":"G73+G74+G75+G76","v":{"v":1,"d":"100.00%"}},null,"عيادات الجراحة العامة",4,null,"Percentage",null,null,{"$f":"O76/M76","v":{"v":0.24390243902439024,"d":"24.39%"}},{"$f":"P76/M76","v":{"v":0.21951219512195122,"d":"21.95%"}},{"$f":"Q76/M76","v":{"v":0.12195121951219512,"d":"12.20%"}},{"$f":"R76/M76","v":{"v":0.4146341463414634,"d":"41.46%"}},{"$nulls":7},{"$f":"Y76+W76","v":{"v":0.8676470588235293,"d":"86.76%"}},{"$nulls":14},"قسم المختبر",3,{"v":4.2,"d":"4.20"},3,3.6,6,{"$nulls":9},"Closed Without Response"]
["Total",{"$f":"SUM(B73:B77)","v":65},null,null,"In-Patient",17,{"$f":"F78/F81","v":{"v":0.26153846153846155,"d":"26.15%"}},null,"قسم الصيدلية",4,null,"Total",{"$f":"SUM(M73:M77)","v":65},{"$f":"N73+N76","v":{"v":1,"d":"100.00%"}},{"$f":"O73+O76","v":17},{"$f":"P73+P76","v":10},{"$f":"Q73+Q76","v":5},{"$f":"R73+R76","v":33},{"$f":"O79+P79+Q79+R79","v":{"v":1,"d":"100.00%"}},{"$nulls":21},"تنويم النساء والولادة",2,{"v":32.5,"d":"32.50"},25,40,{"$nulls":10},"Satisfied"]
[{"$nulls":4},"Out-Patient",39,{"$f":"F79/F81","v":{"v":0.6,"d":"60.00%"}},null,"قسم المختبر",3,{"$nulls":4},{"$f":"O78/M78","v":{"v":0.26153846153846155,"d":"26.15%"}},{"$f":"P78/M78","v":{"v":0.15384615384615385,"d":"15.38%"}},{"$f":"Q78/M78","v":{"v":0.07692307692307693,"d":"7.69%"}},{"$f":"R78/M78","v":{"v":0.5076923076923077,"d":"50.77%"}},{"$nulls":22},"عيادات الأطفال",2,1.71,3,0.42,{"$nulls":10},"Neutral"]
["1st Half",24,null,null,"ER",9,{"$f":"F80/F81","v":{"v":0.13846153846153847,"d":"13.85%"}},null,"تنويم النساء والولادة",2,{"$nulls":21},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات العيون",2,{"v":13.525,"d":"13.53"},27,0.05,{"$nulls":10},"Dissatisfied"]
["2nd Half",41,null,null,"Total",{"$f":"F78+F79+F80","v":65},{"$f":"G78+G79+G80","v":{"v":1,"d":"100.00%"}},null,"عيادات الأطفال",2,{"$nulls":21},6,null,null,4,"امال القحطاني",{"$nulls":4},"تنويم الأطفال",1,{"v":0.007,"d":"0.01"},0.007,{"$nulls":11},"No Response"]
["Total",{"$f":"B80+B81","v":65},null,null,"Medical",37,{"$f":"F82/F85","v":{"v":0.5692307692307692,"d":"56.92%"}},null,"عيادات العيون",2,{"$nulls":24},2,"تهاني عبدالله القرني",{"$nulls":4},"عيادات الأسنان",1,{"v":0.8,"d":"0.80"},0.8,{"$nulls":11},"Satisfaction Rate",{"$f":"(BE78/BE75)*100","v":{"$error":"#DIV/0!"}}]
[{"$nulls":4},"Admin",17,{"$f":"F83/F85","v":{"v":0.26153846153846155,"d":"26.15%"}},null,"تنويم الأطفال",1,{"$nulls":30},"عيادات الباطنية",1,0.06,0.06,{"$nulls":11},"Response Rate",{"$f":"BE75/BE72","v":0}]
[{"$nulls":4},"Nursing",11,{"$f":"F84/F85","v":{"v":0.16923076923076924,"d":"16.92%"}},null,"عيادات الأسنان",1,{"$nulls":30},"عيادات الجلدية",1,{"$error":"#DIV/0!"},"Closed "]
[{"$nulls":4},"Total",{"$f":"F82+F83+F84","v":65},{"$f":"G82+G83+G84","v":{"v":1,"d":"100.00%"}},null,"عيادات الباطنية",1,{"$nulls":21},"Total Escalated",10,{"$nulls":7},"عيادات الجهاز الهضمي والمناظير",1,{"v":6,"d":"6.00"},6]
[{"$nulls":8},"عيادات الجلدية",1,{"$nulls":30},"عيادات الطب النفسي",1,{"v":7,"d":"7.00"},7]
[{"$nulls":8},"عيادات الجهاز الهضمي والمناظير",1,{"$nulls":30},"عيادات جراحة الأنف وأذن وحنجرة",1,0.38,0.38,{"$nulls":11},"Hospital Right",null,{"$f":"BE87/BE89","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"عيادات الطب النفسي",1,{"$nulls":30},"قسم الأشعة",1,{"v":1,"d":"1.00"},1,{"$nulls":11},"Patient Right",null,{"$f":"BE88/BE89","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"عيادات جراحة الأنف وأذن وحنجرة",1,{"$nulls":30},"قسم التخدير",1,{"v":3,"d":"3.00"},3,{"$nulls":11},"Total",{"$f":"BE88+BE87","v":0},{"$f":"BF87+BF88","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"قسم الأشعة",1,{"$nulls":30},"Total",{"$f":"SUM(AP73:AP89)","v":37}]
[{"$nulls":8},"قسم التخدير",1]
[{"$nulls":8},"Total",{"$f":"SUM(J75:J91)","v":37},{"$nulls":30},"Non-Medical",null,"Average"]
[{"$nulls":40},"المدير المناوب",5,{"$f":"AVERAGE(AR93:AW93)","v":{"v":0.6603999999999999,"d":"0.66"}},1E-3,1E-3,3,0.3,0]
[{"$nulls":40},"إدارة التنويم",4,{"$f":"AVERAGE(AR94:AW94)","v":{"v":0.5025,"d":"0.50"}},0.005,1E-3,0.004,2]
[{"$nulls":8},"Non-Medical",{"$nulls":31},"استقبال العيادات الخارجية",3,{"$f":"AVERAGE(AR95:AW95)","v":{"v":1.5,"d":"1.50"}},0,"Closed ",3]
[{"$nulls":8},"المدير المناوب",5,{"$nulls":30},"قسم الموافقات الطبية",3,{"$f":"AVERAGE(AR96:AW96)","v":{"v":0.6699999999999999,"d":"0.67"}},1,1,0.01]
[{"$nulls":8},"إدارة التنويم",4,{"$nulls":30},"قسم الأمن",1,{"$f":"AVERAGE(AR97:AW97)","v":{"v":3,"d":"3.00"}},3]
[{"$nulls":8},"استقبال العيادات الخارجية",3,{"$nulls":30},"قسم التقارير الطبية",1,{"$f":"AVERAGE(AR98:BB98)","v":{"v":2E-3,"d":"0.00"}},2E-3]
[{"$nulls":8},"قسم الموافقات الطبية",3,{"$nulls":30},"Total",{"$f":"SUM(AP93:AP98)","v":17}]
[{"$nulls":8},"قسم الأمن",1]
[{"$nulls":8},"قسم التقارير الطبية",1]
[{"$nulls":8},"Total",{"$f":"SUM(J96:J101)","v":17},{"$nulls":30},"Nursing",null,"Average"]
[{"$nulls":40},"تمريض الحضانة",2,{"$f":"AVERAGE(AR103:AT103)","v":3.75},5.5,2]
[{"$nulls":40},"تمريض تنويم الأطفال",2,{"v":3,"d":"3.00"},"Closed ",3]
[{"$nulls":40},"تمريض غرفة تقديم الأدوية الوريدية (20)",2,{"v":26,"d":"26.00"},26,"Closed "]
[{"$nulls":8},"Nursing",{"$nulls":31},"تمريض وحدة العناية المركزة",2,{"v":0.752,"d":"0.75"},1.5,0.004]
[{"$nulls":8},"تمريض الحضانة",2,{"$nulls":30},"تمريض العيادات الخارجية",1,{"v":0.7,"d":"0.70"},0.7]
[{"$nulls":8},"تمريض تنويم الأطفال",2,{"$nulls":30},"تمريض قسم عمليات الولادة",1,{"$f":"AVERAGE(AR108:AT108)","v":{"v":1.5,"d":"1.50"}},1.5]
[{"$nulls":8},"تمريض غرفة تقديم الأدوية الوريدية (20)",2,{"$nulls":30},"تمريض وحدة العناية المركزة - أطفال",1,{"v":17,"d":"17.00"},17]
[{"$nulls":8},"تمريض وحدة العناية المركزة",2,{"$nulls":30},"Total",{"$f":"SUM(AP103:AP109)","v":11}]
[{"$nulls":8},"تمريض العيادات الخارجية",1]
[{"$nulls":8},"تمريض قسم عمليات الولادة",1,{"$nulls":30},"Total",{"$f":"AP90+AP99+AP110","v":65}]
[{"$nulls":8},"تمريض وحدة العناية المركزة - أطفال",1]
[{"$nulls":8},"Total",{"$f":"SUM(J107:J113)","v":11}]
[]
[{"$nulls":8},"Total",{"$f":"J92+J102+J114","v":65}]

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["Week","No.","رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line","إرسال نموذج الشكوى",null,"Employee ","تحرير الشكوى",null,"تفعيل الشكوى",null,"Employee ","تم ارسال الشكوى",null,"Employee ","الوقت بين التحرير والارسال","First Reminder Sent",null,"Employee ","الوقت بين اول ايميل والارسال","Second Reminder Sent",null,"Employee ","الوقت بين ثاني ايميل والاول","Escalated",null,"Employee ","Reason of Escalation ","الوقت بين التصعيد والارسال","Closed",null,"Employee ","الوقت بين الاغلاق والارسال","تاريخ الرد",null,"الوقت بين الرد والارسال","Resolved",null,"Employee ","الوقت بين المعالجة و الارسال","ID","اسم الشخص المشتكى عليه - ان وجد","Domain","Category","Sub-Category","Classification","محتوى الشكوى (عربي)","محتوى الشكوى (English)","Satisfied/Dissatisfied","The Rightful Side","Recommendation/Action plan",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",{"$nulls":3},"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line",null,null,"رقم الشكوى","رقم الملف","جهة الشكوى","الموقع","القسم الرئيس","القسم الفرعي","تاريخ إستلام الشكوى","المدخل","Time line"]
[{"$nulls":10},"Time line","Date","Time",null,"Date","Time","Date","Time",null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",null,null,"Date","Time",{"$nulls":3},"Date","Time",null,null,"Date","Time",null,"Date","Time"]
[1,1,615,30238336,"مراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2022-12-03T10:36:00","تهاني عبدالله القرني","More than 72 Hours","2022-12-03","10:36:00","تهاني عبدالله القرني","2022-12-03","10:36:00","2022-12-03","10:30:00","تهاني عبدالله القرني","2022-12-03","10:38:00","تهاني عبدالله القرني",{"$f":"(U3+T3)-(P3+O3)","v":1.3888888934161514E-3},"2022-12-05","13:53:00","تهاني عبدالله القرني",{"$f":"(Y3+X3)-(U3+T3)","v":2.1354166666642413},"2022-12-07","13:33:00","تهاني عبدالله القرني",{"$f":"(AC3+AB3)-(Y3+X3)","v":1.9861111111094942},"2022-12-10","10:04:00","تهاني عبدالله القرني","No Response ",{"$f":"(AG3+AF3)-(U3+T3)","v":6.976388888884685},{"$nulls":3},{"$f":"(AL3+AK3)-(U3+T3)","v":-44898.44305555556},"2022-12-11","18:06:00",{"$f":"(AP3+AO3)-(U3+T3)","v":8.311111111106584},"2022-12-12","11:01:00","تهاني عبدالله القرني",{"$f":"(AS3+AR3)-(U3+T3)","v":9.015972222216078},null,null,"Clinical complaints","1. Quality","1.1. Examination","1.1.1. Examination not performed ","في 1 ديسمبر 2022 ذهبت إلى العيادة لإجراء عملية ثقب الأذن لطفلي، وانتظرت لمدة 40 دقيقة، وبعد ذلك أخبرتني الممرضات أنها لا تستطيع القيام بذلك اليوم.","on 1 DEC 2022 I went to the clinic 20 to do ( EAR PEIRCING) for my baby and I was waiting for 40 minutes after that the nurses told me she can not do it today . ",null,"Patient",{"$nulls":4},652,30235875,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2022-12-06T19:39:00","تهاني عبدالله القرني","24 Hours",{"$nulls":3},622,1771839,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-12-03T13:56:00","تهاني عبدالله القرني","24 Hours",null,null,615,30238336,"مراجع","العيادات الخارجية","التمريض","تمريض غرفة تقديم الأدوية الوريدية (20)","2022-12-03T10:36:00","تهاني عبدالله القرني","More than 72 Hours",null,null,630,30145516,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-12-04T15:23:00","امال القحطاني","More than 72 Hours"]
[null,2,622,1771839,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-12-03T13:56:00","تهاني عبدالله القرني","24 Hours","2022-12-03","13:14:00","تهاني عبدالله القرني","2022-12-03","13:56:00",{"$nulls":3},"2022-12-03","13:56:00","تهاني عبدالله القرني",0,{"$nulls":3},{"$f":"(Y4+X4)-(U4+T4)","v":-44898.580555555556},{"$nulls":3},{"$f":"(AC4+AB4)-(Y4+X4)","v":0},{"$nulls":4},{"$f":"(AG4+AF4)-(U4+T4)","v":-44898.580555555556},{"$nulls":3},{"$f":"(AL4+AK4)-(U4+T4)","v":-44898.580555555556},"2022-12-03","16:46:00",{"$f":"(AP4+AO4)-(U4+T4)","v":0.11805555555474712},"2022-12-04","10:16:00","تهاني عبدالله القرني",{"$f":"(AS4+AR4)-(U4+T4)","v":0.8472222222189885},null,"DR.MUTAZ JAMAL","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","بتاريخ 19 اكتوبر 2022م تم حضوري للمستشفى لدى الطبيبة شيماء وكنت اعاني من صداع  وانا حامل بالشهر الثامن تم تحويلي الى الطبيب معتز من قبل الطبيبة وتم طلب تنويم لي ولكن تحت اسم الدكتور معتز بعد ذلك تم رفض موافقة عملية الولادة من قبل التامين بسبب التنويم تحت اسم الطبيب معتز سابقا ولمن يتم تنزيل طلب التنويم الاول تحت اسم الطبيبة شيماء . ","On October 19, 2022, I went to the hospital to see Dr. Shaimaa. I was suffering from a headache and I was eight months pregnant. I was referred to Dr. Moataz by the doctor and a request was made for me to be admitted, but under the name of Dr. Moataz. After that, the insurance refused to approve the delivery because of the admission under the name of Dr. Moataz previously, and the first admission request was submitted under the name of Dr. Shaimaa.",null,"Patient",{"$nulls":4},654,1405509,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-12-07T11:13:00","تهاني عبدالله القرني","More than 72 Hours",{"$nulls":3},637,30056314,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2022-12-05T11:58:00","تهاني عبدالله القرني","24 Hours",null,null,629,30167398,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-12-04T13:13:00","تهاني عبدالله القرني","72 Hours",null,null,619,1603682,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2022-12-05T13:25:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,3,629,30167398,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-12-04T13:13:00","تهاني عبدالله القرني","72 Hours","2022-12-04","12:33:00","تهاني عبدالله القرني","2022-12-04","13:13:00","2022-12-04","13:13:00","تهاني عبدالله القرني","2022-12-04","13:13:00","تهاني عبدالله القرني",0,{"$nulls":3},-44899.55069444444,{"$nulls":3},0,{"$nulls":4},-44899.55069444444,{"$nulls":3},{"$f":"(AL5+AK5)-(U5+T5)","v":-44899.55069444444},"2022-12-04","17:38:00",0.18402777778101154,"2022-12-06","19:37:00","تهاني عبدالله القرني",2.266666666670062,null,"8829-FATAT ARIF NABHA ","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and Harassment","6.2.1.Inappropriate/aggressive behavior","تم حضوري الى الطبيبة فتاه بتاريخ 4 ديسمبر 2022م  عند دخولي للعيادة تم خروجها لوجود حالة ولادة لديها وتم انتظاري ما يقارب الساعه وعند عودتها تحدثت معي بصوت عالي واسلوب منفعل اثناء تقديم الخدمه لي والتذمر من مريضه الولاده السابقه بعد ذلك تم طلب سكليف نظرا لوضعي الصحي تم الانفعال علي مرة اخرى . ","I went to the female doctor on December 4, 2022. When I entered the clinic, she had left because she had a delivery case. I waited for about an hour. When she returned, she spoke to me in a loud voice and an agitated manner while providing me with service and complaining about the previous delivery patient. After that, I was asked to take a sledgehammer due to my health condition. She became agitated with me again.",null,"Patient",{"$nulls":4},678,30156520,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-12-14T13:30:00","تهاني عبدالله القرني","More than 72 Hours",{"$nulls":3},662,1281160,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-12-10T20:26:00","امال القحطاني","24 Hours",null,null,633,30036700,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2022-12-05T17:16:00","امال القحطاني","24 Hours",null,null,625,30232013,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المتوسطة","2022-12-05T17:06:00","امال القحطاني","More than 72 Hours"]
[null,4,630,30145516,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-12-04T15:23:00","امال القحطاني","More than 72 Hours","2022-12-03","17:09:00","امال القحطاني","2022-12-04","15:23:00",{"$nulls":3},"2022-12-04","15:23:00","امال القحطاني",0,{"$nulls":3},-44899.64097222222,{"$nulls":3},0,{"$nulls":4},-44899.64097222222,{"$nulls":3},{"$f":"(AL6+AK6)-(U6+T6)","v":-44899.64097222222},"2022-12-18","10:45:00",13.806944444440887,"2022-12-18","10:45:00","امال القحطاني",13.806944444440887,null,"DR.MOHAMMED ALMANASEER ","Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","قمت بمراجعة مكتب الموافقات يوم الخميس الموافق ١-١٢-٢٢٠٢٢ لمتابعة طلب لشركة التأمين فأخبروني أن شركة التأمين تطلب بعض التقارير من الدكتور محمد المناصير وقامو بطباعة المتطلبات لي حتي أذهب بها اليه حتي يقوم بتزويدي بها لرفعها الي شركة التأمين فقال لي الدكتور انها يجب رفعها عن طريق السيستم وليس ورقيا فرجعت الي مكتب الموافقات وقامو برفع الطلب عن طريق السيستم حتي يصل الى الدكتور وقامت موظفة الموافقات بالاتصال بالدكتور للتأكيد عليه بأنه تم الرفع والرجاء الرد علي المطلوب من تقارير وانتظرت أنا لمدة ٣٠ دقيقة وأعود الي موظفة الموافقات للتشييك فوجدت أن الدكتور لم يقم بالرد فطلبت مني النزول له حتي يقوم بالرد فتوجهت له وتفأجات بأن الدكتور قد غادر المستشفي ولم يقم بالرد واضافة المعلومات حيث استعدى حضوري لليوم التالي والتوجه لقسم علاقات المرضى للتواصل مع الدكتور والتذكير في اضافة ما طلب من شركة التامين  ","On Thursday, December 1, 2022, I visited the approvals office to follow up on a request from my insurance company. They informed me that the insurance company required certain reports from Dr. Mohammed Al-Manasir and printed the required documents for me to take to him so he could provide them to me for submission to the insurance company. The doctor told me that the reports should be submitted electronically, not on paper. I returned to the approvals office, and they submitted the request electronically to the doctor. The approvals officer then contacted the doctor to confirm that the request had been submitted and to request a response regarding the required reports. I waited for 30 minutes and returned to the approvals officer to check, but the doctor had not responded. She asked me to go to him so he could reply. I went to him, only to find that he had left the hospital without responding or providing the necessary information. I was told to come back the next day and go to the patient relations department to contact the doctor and remind him to add the information requested by the insurance company.",null,"Patient",{"$nulls":16},663,30208138,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المواعيد","2022-12-11T16:43:00","امال القحطاني","24 Hours",null,null,641,1309840,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-12-05T17:19:00","امال القحطاني","More than 72 Hours",null,null,634,30230658,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-12-06T14:07:00","امال القحطاني","More than 72 Hours"]
[null,5,637,30056314,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2022-12-05T11:58:00","تهاني عبدالله القرني","24 Hours","2022-12-04","11:47:00","تهاني عبدالله القرني","2022-12-05","11:58:00",{"$nulls":3},"2022-12-05","11:58:00","تهاني عبدالله القرني",0,{"$nulls":3},-44900.498611111114,{"$nulls":3},0,{"$nulls":4},-44900.498611111114,{"$nulls":4},"2022-12-05","12:23:00",0.01736111110949423,"2022-12-05","12:23:00","تهاني عبدالله القرني",0.01736111110949423,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.4.Failure to clarify patient case to his family","لم يتم اعطاء ذوي المريض تقرير طبي عن حالة المريض  ","The patient's family was not given a medical report on the patient's condition.",null,"Patient",{"$nulls":16},677,1198553,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-12-14T13:21:00","تهاني عبدالله القرني","More than 72 Hours",null,null,647,30090941,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2022-12-06T11:42:00","امال القحطاني","More than 72 Hours",null,null,653,30237339,"ذوي المراجع","الطوارئ","الطبي","الأشعة","2022-12-07T13:42:00","تهاني عبدالله القرني","72 Hours"]
[null,6,619,1603682,"ذوي المراجع","التنويم","التمريض","تمريض تنويم الأطفال","2022-12-05T13:25:00","تهاني عبدالله القرني","More than 72 Hours","2022-12-03","10:04:00","تهاني عبدالله القرني","2022-12-05","13:25:00","2022-12-05","09:34:00","تهاني عبدالله القرني","2022-12-05","13:27:00","تهاني عبدالله القرني",1.3888888861401938E-3,"2022-12-06","19:39:00","تهاني عبدالله القرني",1.258333333331393,"2022-12-07","13:34:00","تهاني عبدالله القرني",0.7465277777810115,"2022-12-10","10:04:00","تهاني عبدالله القرني","No Response ",4.859027777776646,{"$nulls":3},{"$f":"(AL8+AK8)-(U8+T8)","v":-44900.56041666667},"2022-12-24","18:49:00",19.223611111112405,"2022-12-27","15:14:00","تهاني عبدالله القرني",22.074305555557657,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","في ٢ ديسمبر ٢٠٢٢، تم إدخال ابني إلى المستشفى في الغرفة ٣١٧٠. تأخرت الممرضات ولم يستجبن لاتصالي بهن إلا بعد أن ذهبت إلى الاستقبال واتصلت بهن. كانت الممرضة قاسية عندما أعطت ابني الدواء عبر القسطرة.","ON 2 DES 2022, my son was admitted in ROOM 3170. The nurses was delay and they didn’t responded when I called them until I went to the reception and called them. The nurse was tough when she gave my son the medication in the cannula. ",null,"Patient",{"$nulls":16},679,30226179,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2022-12-14T14:58:00","تهاني عبدالله القرني","48 Hours",null,null,639,1292156,"مراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2022-12-06T16:03:00","امال القحطاني","More than 72 Hours",null,null,669,30083847,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2022-12-12T11:36:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,7,625,30232013,"ذوي المراجع","التنويم","التمريض","تمريض وحدة العناية المتوسطة","2022-12-05T17:06:00","امال القحطاني","More than 72 Hours","2022-12-03","19:38:00","امال القحطاني","2022-12-05","17:06:00","2022-12-06","19:39:00","امال القحطاني","2022-12-08","19:39:00","امال القحطاني",3.1062499999970896,{"$nulls":3},-44903.81875,{"$nulls":3},0,{"$nulls":4},-44903.81875,"2023-01-07","09:30:00","امال القحطاني",{"$f":"(AL9+AK9)-(U9+T9)","v":29.577083333337214},null,null,-44903.81875,{"$nulls":3},-44903.81875,null,null,"Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","الوالد منوم في العناية المتوسطه والوالد مقعد ولا يقدر يحرك اطرافه طلبت من الممرضات الاهتمام فيه بحيث\nانهم يعدلون يده في كل وقت عشان ما يجيها شي في 26 نوفمبر طلبت اشعه ليد الوالد لانه كان يشتكي من الم ف\nاليد وانا جيت وشفتها اليد منتفخه وتالمه وعملو الاشعه مشينا الموضوع هذا بعدها ب اسبوع جيت وكلمتهم\nبخصوص جهاز التنفس ان يحركونه بين فتره وفتره لان الولد مايقدر يحركه وكل يوم اجي انبهمم وكاني ماتكلمت\nاخر شي اسالك اذن الوالد بجروح عميقه ولما كلمتهم وطلبت كريم وقطن اكتشتفت ان الكريم مصروف له من اول\nبس ما يحطون له جيت وكلمت الدكتور الموجود بقسم العنايه وعلمته ب الموضوع كامل رد علي قال اول شي\nحمدالله على سلامة الوالد والوالد طلع من الموت يعني انتي جايه على هذا الجرح باذنه مافهمت يعني المفروض ان\nالوالد تنكسر يده وتنجرح اذنه وعادي نسكت عشان خاطر انه طلع من الموت ؟؟؟","My father is in the intermediate care unit. He's bedridden and can't move his limbs. I asked the nurses to take care of him, specifically to adjust his hand constantly to prevent injury. On November 26th, I requested an X-ray of his hand because he was complaining of pain. I saw it was swollen and painful, and they took the X-ray. We let that go. A week later, I spoke to them about the ventilator, asking them to adjust it periodically since my son can't move it. I come every day to remind them, but it's like I haven't said anything. Finally, I have a question: my father has deep cuts on his ear. When I contacted them and asked for cream and cotton, I discovered the cream had already been prescribed, but they weren't applying it. I spoke to the doctor in the ICU and explained everything. He replied, \"First of all, thank God your father is safe. He's out of the woods.\" So, you're only concerned about this ear wound? I don't understand. Are we supposed to ignore it just because he's out of the woods? Should his hand be broken and his ear injured?",null,"Patient",{"$nulls":16},683,30221945,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2022-12-15T11:10:00","تهاني عبدالله القرني","24 Hours",null,null,649,30239054,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-12-08T20:05:00","امال القحطاني","More than 72 Hours",null,null,651,30226451,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-12-13T17:18:00","تهاني عبدالله القرني","24 Hours"]
[null,8,633,30036700,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2022-12-05T17:16:00","امال القحطاني","24 Hours","2022-12-04","20:04:00","تهاني عبدالله القرني","2022-12-05","17:16:00","2022-12-17","19:48:00","تهاني عبدالله القرني","2022-12-17","19:48:00","تهاني عبدالله القرني",12.105555555550382,{"$nulls":3},-44912.825,{"$nulls":3},0,{"$nulls":4},-44912.825,"2022-12-17","19:49:00","تهاني عبدالله القرني",{"$nulls":3},-44912.825,{"$nulls":3},-44912.825,null,"2869-MUHAMMAD ASLAM KHUSHK ","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","مع الاسف لايوجد التزام بالموعيد حيث ان موعدنا الساعه ثلاثه وعشر دقائق عصرا وتم ادخال اكثر من ثلاثة\nمرضى قبلنا وعند السؤال لماذا رد الطبيب بحضور الممرضه انتظر او الغ الكشفيه","Unfortunately, there is no adherence to appointment times. Our appointment was at 3:10 PM, and more than three patients were seen before us. When I asked why, the doctor, in the presence of the nurse, told me to wait or cancel the appointment.",null,"Patient",{"$nulls":16},700,30238644,"وزارة الصحة","التنويم","الطبي","قسم جراحة العظام","2022-12-19T11:33:00","تهاني عبدالله القرني","48 Hours",null,null,655,1266155,"مراجع","العيادات الخارجية","الإداري","قسم الأمن","2022-12-10T10:17:00","تهاني عبدالله القرني","More than 72 Hours",null,null,684,30112874,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-12-15T19:34:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,9,641,1309840,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-12-05T17:19:00","امال القحطاني","More than 72 Hours","2022-12-05","17:05:00","امال القحطاني","2022-12-05","17:19:00",{"$nulls":3},"2022-12-05","17:19:00","امال القحطاني",0,{"$nulls":3},-44900.72152777778,{"$nulls":3},0,{"$nulls":4},-44900.72152777778,"2023-01-03","10:24:00","امال القحطاني",{"$nulls":3},-44900.72152777778,{"$nulls":3},-44900.72152777778,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","تم حضوري قبل الموعد وعند الانتظار لحين موعدي تم النداء على مراجع قبلي في قائمة الانتظار وعند السوال يتم الرد بطريقة غير مهنيه ولم يتم توضيح الاسباب حيث تم الدخول لعيادة الدكتور الساعه 2 ظهرا علما ان موعدي الساعه 12:45 . ","I arrived before my appointment, and while waiting for my appointment, a patient who was ahead of me on the waiting list was called. When I asked, I received an unprofessional response, and the reasons were not explained. I entered the doctor's clinic at 2 pm, even though my appointment was at 12:45 pm.",null,"Patient",{"$nulls":16},702,1798171,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-12-21T16:44:00","تهاني عبدالله القرني","24 Hours",null,null,631,913709,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2022-12-10T20:24:00","امال القحطاني","More than 72 Hours",null,null,674,1354683,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2022-12-17T13:50:00","تهاني عبدالله القرني","48 Hours"]
[null,10,647,30090941,"مراجع","العيادات الخارجية","الطبي","قسم العلاج الطبيعي","2022-12-06T11:42:00","امال القحطاني","More than 72 Hours","2022-12-05","20:32:00","امال القحطاني","2022-12-06","11:42:00","2022-12-06","11:39:00","امال القحطاني","2022-12-06","11:42:00","امال القحطاني",0,{"$nulls":3},-44901.4875,{"$nulls":3},0,{"$nulls":4},-44901.4875,{"$nulls":4},"2022-12-07","09:23:00",0.9034722222204437,"2022-12-12","19:12:00","امال القحطاني",6.3125,null,"ABRAR","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and Harassment","6.2.1.Inappropriate/aggressive behavior","عدم حضور المعالجة معي في وقت الجلسه من قبل اخصائية العلاج الطبيعي ، حيث تم رفع الصوت علي من قبل الموظفه وعدم إعطائي ما استحقه من عناية كمريض وقت الجلسات . ","The physical therapist did not attend to me during the session, and the employee raised her voice at me and did not give me the care I deserve as a patient during the sessions.",null,"Patient",{"$nulls":16},706,30201681,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2022-12-22T09:38:00","امال القحطاني","More than 72 Hours",null,null,666,30039008,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-12-11T20:42:00","امال القحطاني","24 Hours",null,null,668,30139794,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2022-12-18T10:50:00","امال القحطاني","More than 72 Hours"]
[null,11,634,30230658,"ذوي المراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-12-06T14:07:00","امال القحطاني","More than 72 Hours","2022-12-04","20:18:00","امال القحطاني","2022-12-06","14:07:00","2022-12-06","11:33:00","امال القحطاني","2022-12-06","14:07:00","امال القحطاني",0,{"$nulls":3},-44901.58819444444,{"$nulls":3},0,{"$nulls":4},-44901.58819444444,{"$nulls":4},"2022-12-06","14:32:00",0.01736111111677019,"2022-12-12","19:18:00","امال القحطاني",6.21597222222772,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication","تم الحضور لعيادة الدكتور قعقع لتشخيص ابنتي وعند الدخول للعياده وقام الدكتور بالنظر للجهاز ومن ثم تم اخباري بالتوجه للدكتوره مدى في قسم الاشعه ولم يتم القيام باي اجراء من معاينة والنظر واخذ العلامات الحيويه من قبل الطبيب قعقع فقط تم توجيهي لطبيب اخر حيث تم رفض استرجاع مبلغ الكشفيه من قبل المدير المناوب وتم اخباري بدفع كشفيه اخرى لدى الطبيبه مدى والانتظار . ","I went to Dr. Qaqa’s clinic to diagnose my daughter. Upon entering the clinic, the doctor looked at the device and then told me to go to Dr. Mada in the radiology department. No examination, look, or taking vital signs was done by Dr. Qaqa. I was only directed to another doctor, and the duty manager refused to refund the consultation fee. I was told to pay another consultation fee to Dr. Mada and wait.",null,"Patient",{"$nulls":4},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":4},715,30241624,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-12-25T14:45:00","امال القحطاني","24 Hours",null,null,670,1742364,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2022-12-12T22:09:00","امال القحطاني","24 Hours",null,null,672,30217215,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2022-12-18T10:51:00","امال القحطاني","More than 72 Hours"]
[null,12,639,1292156,"مراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2022-12-06T16:03:00","امال القحطاني","More than 72 Hours","2022-12-05","16:48:00","امال القحطاني","2022-12-06","16:03:00","2022-12-06","14:13:00","امال القحطاني","2022-12-06","16:03:00","امال القحطاني",0,{"$nulls":3},-44901.66875,{"$nulls":3},0,{"$nulls":4},-44901.66875,{"$nulls":4},"2022-12-06","17:47:00",0.07222222222480923,"2022-12-12","19:17:00","امال القحطاني",6.134722222224809,null,"DR.EMAAN ","Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","اشتكي من عدة امراض حلدية مختلفه في الشكل والتاريخ ولكن الدكتوره قامت بتشخيص واحد ومن الممكن ان تكون لسعه يوجد اصابات قديمه منذ شهور واصابات جديده لا يوجد توضيح كافي من قبل الدكتوره علما ان ظهور الاصابات الجدليه مستمر. ","I complain of several skin diseases that are different in form and date, but the doctor made one diagnosis, and it is possible that it is a sting. There are old injuries from months ago and new injuries. There is no sufficient explanation from the doctor, noting that the appearance of skin injuries is continuous.",null,"Patient",{"$nulls":4},"امل القحطاني ",null,{"$f":"BK14/BK16","v":{"v":0,"d":"0.00%"}},{"$nulls":4},{"$f":"BK14","v":0},{"$nulls":4},718,1259164,"وزارة الصحة","التنويم","التمريض","تمريض تنويم الجراحة العامة","2022-12-25T16:37:00","تهاني عبدالله القرني","72 Hours",null,null,658,"لا أعرف","مراجع","الطوارئ","التمريض","تمريض الطوارئ","2022-12-13T09:41:00","تهاني عبدالله القرني","24 Hours",null,null,692,30219210,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-12-18T12:42:00","امال القحطاني","More than 72 Hours"]
[null,13,652,30235875,"مجلس الضمان الصحي","التنويم","الإداري","قسم الموافقات الطبية","2022-12-06T19:39:00","تهاني عبدالله القرني","24 Hours","2022-12-06","19:39:00","تهاني عبدالله القرني","2022-12-06","19:39:00",{"$nulls":3},"2022-12-06","19:39:00","تهاني عبدالله القرني",0,{"$nulls":3},-44901.81875,{"$nulls":3},0,{"$nulls":4},-44901.81875,{"$nulls":4},"2022-12-06","20:03:00",0.016666666670062114,"2022-12-06","20:03:00","تهاني عبدالله القرني",0.016666666670062114,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","تم طلب  تحاليل للطفل وتم رفع الموافقة على التحاليل لشركة التأمين وافادت شركة التأمين ان التحاليل ضمن بكج الموافقة السابقه للولادة  مما ادى لطلب مبلغ التحاليل كاش من المستفيدة وتم دفع مبلغ التحاليل وعند التواصل مع التأمين تبين انه تم الموافقة على التحاليل ضمن بكج الولادة . ","Tests were requested for the child, and approval for the tests was submitted to the insurance company. The insurance company stated that the tests were included in the prenatal approval package, which led to a request for the amount of the tests in cash from the beneficiary. The amount of the tests was paid, and upon contacting the insurance, it became clear that the tests had been approved as part of the maternity package.",null,"Patient",{"$nulls":4},"تهاني عبدالله القرني",3,{"$f":"BK15/BK16","v":{"v":1,"d":"100.00%"}},1,null,null,2,3,{"$nulls":4},729,1787988,"وزارة الصحة","التنويم","الإداري","قسم المالية","2022-12-26T15:11:00","تهاني عبدالله القرني","72 Hours",null,null,628,20179873,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-12-13T15:33:00","تهاني عبدالله القرني","More than 72 Hours",null,null,695,30240276,"ذوي المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2022-12-24T10:53:00","تهاني عبدالله القرني","48 Hours"]
[null,14,654,1405509,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-12-07T11:13:00","تهاني عبدالله القرني","More than 72 Hours","2022-12-06","11:02:00","تهاني عبدالله القرني","2022-12-07","11:13:00","2022-12-07","11:14:00","تهاني عبدالله القرني","2022-12-07","11:14:00","تهاني عبدالله القرني",6.9444443943211809E-4,"2022-12-08","09:35:00","تهاني عبدالله القرني",0.9312500000014552,"2022-12-10","10:07:00","تهاني عبدالله القرني",2.022222222221899,"2022-12-11","17:22:00","تهاني عبدالله القرني","No Response ",4.255555555559113,{"$nulls":4},"2022-12-15","20:54:00",8.402777777781012,"2022-12-15","20:54:00","تهاني عبدالله القرني",8.402777777781012,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","بتاريخ 16-7-2022م عند زيارتي الى عيادة العيون ، تم رفع طلب لاجراءات العين وتم الخصم من الحد الائتماني للنظارات بقيمة 500 ريال . ","On 16-7-2022 AD, when I visited the eye clinic, a request was submitted for eye procedures and 500 riyals were deducted from the credit limit for glasses.",null,"Patient",{"$nulls":4},"Total",{"$f":"SUBTOTAL(9,BK14:BK15)","v":3},{"v":1,"d":"100%"},1,0,0,2,3,{"$nulls":4},725,30182531,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-12-27T15:40:00","تهاني عبدالله القرني","24 Hours",null,null,680,30116969,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-12-17T13:58:00","تهاني عبدالله القرني","48 Hours",null,null,698,30174972,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2022-12-24T11:12:00","تهاني عبدالله القرني","48 Hours"]
[null,15,653,30237339,"ذوي المراجع","الطوارئ","الطبي","الأشعة","2022-12-07T13:42:00","تهاني عبدالله القرني","72 Hours","2022-12-07","10:30:00","تهاني عبدالله القرني","2022-12-07","13:42:00","2022-12-07","13:31:00","تهاني عبدالله القرني","2022-12-07","13:44:00","تهاني عبدالله القرني",1.3888888934161514E-3,"2022-12-08","09:37:00","تهاني عبدالله القرني",0.8284722222160781,{"$nulls":3},-44903.40069444444,{"$nulls":4},-44902.572222222225,{"$nulls":4},"2022-12-08","11:11:00",0.8937499999956344,"2022-12-10","10:05:00","تهاني عبدالله القرني",2.8479166666656965,null,"AHMAED MOHAMMED ABDO","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication","بتاريخ 26 نوفمبر2022م تم حضوري الى قسم الطوارئ اعاني من نزيف وتم طلب عمل اشعة سونار عند اخصائي الأشعة احمد وبعد رؤيته للأشعة قال   اول مره اشوف ورم بهذا الحجم وهل هذا ورم ليفي او شي ثاني  وبعدها سألته هل حالتي خطيرة ؟ قال  لازم تشوفين مين يقدر يشيله يبيله دكتور شاطر  بطريقة ترهيب حيث ادى ذلك الى قلقي الشديد وخوفي ولم يكن الاخصائي متعاون ومطمئن عن حالتي .  ","On November 26, 2022, I came to the emergency department suffering from bleeding. An ultrasound scan was requested with radiologist Ahmed. After seeing the scan, he said, \"This is the first time I've seen a tumor of this size. Is this a fibroid tumor or something else?\" Then I asked him, \"Is my condition serious?\" He said, \"You need to see who can remove it. It needs a skilled doctor.\" This was done in a threatening manner, which caused me great anxiety and fear. The specialist was not cooperative or reassuring about my condition.",null,"Patient",{"$nulls":27},673,30240427,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-12-17T15:16:00","امال القحطاني","More than 72 Hours",null,null,727,30004314,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-12-28T11:18:00","تهاني عبدالله القرني","48 Hours"]
[null,16,649,30239054,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-12-08T20:05:00","امال القحطاني","More than 72 Hours","2022-12-06","15:44:00","امال القحطاني","2022-12-08","20:05:00","2022-12-07","17:42:00","امال القحطاني","2022-12-08","20:06:00","امال القحطاني",6.944444467080757E-4,"2022-12-12","19:14:00","امال القحطاني",3.9638888888875954,{"$nulls":3},-44907.80138888889,{"$nulls":4},-44903.8375,{"$nulls":4},"2022-12-13","21:02:00",5.038888888884685,"2022-12-17","20:07:00","تهاني عبدالله القرني",9.000694444439432,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and Harassment","6.2.1.Inappropriate/aggressive behavior"," تم التعامل معي من قبل موظف المختبر بطريقة غير مهنيه حيث تم تخويفي اثناء سحب الدم وعند سحب الدم تحركت الابره وتم جرحي وقمت برفع صوتي لمى تسبب فيه من الم لي قام الموظف برفع صوته علي والسخريه مني حيث كان هناك موظفه اخرى اثناء الحدث .","I was treated unprofessionally by the lab employee, who intimidated me during the blood draw. When the blood was drawn, the needle moved and I was injured. I raised my voice because of the pain it caused me. The employee raised his voice at me and mocked me, as there was another employee present during the incident.",null,"Patient",{"$nulls":27},676,30108315,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-12-17T15:53:00","تهاني عبدالله القرني","More than 72 Hours",null,null,723,1784365,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2022-12-28T13:03:00","تهاني عبدالله القرني","48 Hours"]
[2,17,655,1266155,"مراجع","العيادات الخارجية","الإداري","قسم الأمن","2022-12-10T10:17:00","تهاني عبدالله القرني","More than 72 Hours","2022-12-08","14:00:00","تهاني عبدالله القرني","2022-12-10","10:17:00","2022-12-10","10:14:00","تهاني عبدالله القرني","2022-12-10","10:18:00","تهاني عبدالله القرني",6.944444467080757E-4,"2022-12-11","17:23:00","تهاني عبدالله القرني",1.2951388888905058,"2022-12-12","11:03:00","تهاني عبدالله القرني",0.7361111111094942,"2022-12-17","20:06:00","تهاني عبدالله القرني","No Response ",7.408333333332848,{"$nulls":4},"2022-12-29","12:40:00",19.098611111112405,"2022-12-29","12:40:00","تهاني عبدالله القرني",19.098611111112405,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient"," بتاريخ 8 ديسمبر 2022م تم التعامل من قبل موظفة الامن مع طفلي بطريقة سيئة وبرفع الصوت عليه مما ادى الى بكائه وذلك بسبب اخذه ماسك للوجه مرتين . \n","On December 8, 2022, my child was treated badly by a security officer who raised her voice at him, causing him to cry, because he had been given a face mask twice.",null,"Patient",{"$nulls":4},"CCHI",3,{"$f":"BK19/65","v":{"v":0.046153846153846156,"d":"4.62%"}},{"$nulls":20},687,30138280,"مراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2022-12-17T16:03:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,18,631,913709,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2022-12-10T20:24:00","امال القحطاني","More than 72 Hours","2022-12-04","16:31:00","تهاني عبدالله القرني","2022-12-10","20:24:00","2022-12-10","14:34:00","امال القحطاني","2022-12-10","16:43:00","تهاني عبدالله القرني",-0.15347222222044365,"2022-12-10","20:25:00","امال القحطاني",0.15416666666715173,"2022-12-12","17:00:00","تهاني عبدالله القرني",1.8576388888905058,{"$nulls":4},-44905.69652777778,{"$nulls":3},{"$f":"(AL20+AK20)-(U20+T20)","v":-44905.69652777778},"2022-12-14","15:20:00",3.9423611111124046,"2022-12-18","11:03:00","امال القحطاني",7.763888888890506,null,"DR.MOHAMMED MUNEER KHAN","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication","أجريتُ عملية جراحية في كتفي الأيمن في 23 أكتوبر. وزرتُ الطبيب في 3 نوفمبر، فطلب مني إجراء عملية أخرى. وفي 19 نوفمبر، زرتُ الطبيب مرة أخرى بناءً على طلبه، فنصحني بالخضوع للعلاج الطبيعي، وانتظار نتائج الفحوصات لتحديد ما إذا كنتُ بحاجة إلى عملية جراحية أم لا. ولم يُقدّم الطبيب أي تفسير للأسباب.","I had surgery on my right shoulder on October 23rd. And I visited the doctor on November 3, and he asked for another surgery. On the 19th of November, I visited the doctor, as he requested, and he asked me to do physical therapy, and to wait for the results if he needed surgery or not. There is no explanation from the reasons by the doctor.",null,"Patient",{"$nulls":27},675,1752636,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-12-17T16:06:00","تهاني عبدالله القرني","72 Hours"]
[null,19,662,1281160,"وزارة الصحة","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-12-10T20:26:00","امال القحطاني","24 Hours","2022-12-10","20:26:00","امال القحطاني","2022-12-10","20:26:00",{"$nulls":3},"2022-12-10","20:26:00","امال القحطاني",0,{"$nulls":3},-44905.85138888889,{"$nulls":3},0,{"$nulls":4},-44905.85138888889,{"$nulls":4},"2022-12-11","16:06:00",0.8194444444379769,"2022-12-11","16:06:00","تهاني عبدالله القرني",0.8194444444379769,null,"6884-MAJIDA MALAK KESILIA ","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","تم الحضور لعيادة الدكتوره على الموعد ولم يتم حضور الطبيبه المعالجه ","I arrived at the doctor's clinic for my appointment, but the doctor did not show up.",null,"Patient",{"$nulls":4},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":8},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},682,30232167,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2022-12-17T18:20:00","تهاني عبدالله القرني","48 Hours"]
[null,20,663,30208138,"وزارة الصحة","العيادات الخارجية","الإداري","قسم المواعيد","2022-12-11T16:43:00","امال القحطاني","24 Hours","2022-12-10","20:51:00","امال القحطاني","2022-12-11","16:43:00",{"$nulls":3},"2022-12-11","16:43:00","امال القحطاني",0,{"$nulls":3},-44906.69652777778,{"$nulls":3},0,{"$nulls":4},-44906.69652777778,{"$nulls":4},"2022-12-11","18:45:00",0.08472222222189885,"2022-12-11","18:45:00","امال القحطاني",0.08472222222189885,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","تم التواصل معي وتم تأجيل موعدي من قبل قسم المواعيد وعند الحضور لم يتم دخولي الا بعد انتظار طويل  .","I was contacted and my appointment was postponed by the appointments department, and upon arrival I was not allowed to enter until after a long wait.",null,"Patient",{"$nulls":4},{"$f":"BM16","v":1},0,{"$f":"BO16","v":0},{"$f":"BP16","v":2},{"$nulls":8},"امال القحطاني ",4,{"$f":"BW22/BW24","v":{"v":0.2857142857142857,"d":"28.57%"}},3,null,null,1,{"$f":"BW22","v":4},{"$nulls":3},660,1842120,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2022-12-17T18:53:00","امال القحطاني","24 Hours"]
[null,21,666,30039008,"مراجع","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-12-11T20:42:00","امال القحطاني","24 Hours","2022-12-11","18:25:00","امال القحطاني","2022-12-11","20:42:00","2022-12-11","20:42:00","امال القحطاني","2022-12-11","20:43:00","امال القحطاني",6.9444443943211809E-4,"2022-12-12","17:01:00","تهاني عبدالله القرني",0.8458333333328483,{"$nulls":3},-44907.709027777775,{"$nulls":4},-44906.86319444444,{"$nulls":4},"2022-12-12","17:45:00",0.8763888888934162,"2022-12-12","19:14:00","امال القحطاني",0.9381944444467081,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and Harassment","6.2.1.Inappropriate/aggressive behavior","تم التعامل معي بطريقة غير مهنيه من قبل الموظفه حيث تم توجيهي لقسم الموافقات في الدور الارضي وعند الرجوع لها مره اخرى والتوضيح لها تم التحدث معي بنفس الاسلوب وتم رفع الصوت وتوجيهي لموظف اخر لخدمتي . ","I was treated unprofessionally by the employee, who directed me to the approvals department on the ground floor. When I returned to her and explained, she spoke to me in the same manner, raised her voice, and directed me to another employee to serve me.",null,"Patient",{"$nulls":4},{"$f":"BJ22/BK19","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$f":"BK22/BK19","v":{"v":0,"d":"0.00%"}},{"$f":"BL22/BK19","v":{"v":0,"d":"0.00%"}},{"$f":"BM22/BK19","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":8},"تهاني عبدالله القرني",10,{"$f":"BW23/BW24","v":{"v":0.7142857142857143,"d":"71.43%"}},5,3,null,7,{"$f":"BW23","v":10},{"$nulls":3},699,30096031,"مراجع","العيادات الخارجية","الإداري","استقبال الأشعة","2022-12-20T11:04:00","تهاني عبدالله القرني","More than 72 Hours",null,null,"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total"]
[null,22,669,30083847,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2022-12-12T11:36:00","تهاني عبدالله القرني","More than 72 Hours","2022-12-12","11:28:00","تهاني عبدالله القرني","2022-12-12","11:36:00","2022-12-12","13:54:00","تهاني عبدالله القرني","2022-12-12","13:57:00","تهاني عبدالله القرني",0.0979166666729725,"2022-12-12","15:40:00","تهاني عبدالله القرني",0.07152777777810115,"2022-12-12","16:12:00","تهاني عبدالله القرني",0.022222222221898846,"2022-12-17","14:37:00","تهاني عبدالله القرني","No Response ",5.027777777773736,{"$nulls":4},"2022-12-30","17:40:00",18.154861111106584,"2022-12-31","11:29:00","تهاني عبدالله القرني",18.8972222222219,null,null,"Management complaints","4. Accessibility","4.3.Delays","4.3.3.Examination delay","بتاريخ 11 ديسمبر 2022م تم تاخير عمل تحاليل ضرورية و يجب عملها لوجود تهديد على حياة المريض على حد وصف الطبيبه المناوبه و\nذلك بسبب انتظاري للحضور وتوقيع ضمان الدفع علما بانه تم الدخول للتنويم بموافقة تامين شاملة  و ايضا لم يتم رفع طلب التحاليل للتامين بحجة ان موافقة التامين تتاخر .. ","On December 11, 2022, necessary tests were delayed due to a threat to the patient's life, according to the on-call doctor.\n\nThis was because I was waiting to arrive and sign the payment guarantee, even though I was admitted with comprehensive insurance coverage. Furthermore, the request for the tests was not submitted to the insurance company, allegedly due to delays in approval.",null,"Patient",{"$nulls":16},"Total",{"$f":"SUBTOTAL(9,BW22:BW23)","v":14},{"$f":"SUBTOTAL(9,BX22:BX23)","v":{"v":1,"d":"100%"}},{"$f":"SUM(BY22:BY23)","v":8},{"$f":"SUM(BZ22:BZ23)","v":3},{"$f":"SUM(CA22:CA23)","v":0},{"$f":"SUM(CB22:CB23)","v":8},{"$f":"SUBTOTAL(9,CC22:CC23)","v":14},{"$nulls":3},705,1573488,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-12-22T20:17:00","امال القحطاني","More than 72 Hours",null,null,"امال القحطاني ",6,{"$f":"CS24/CS26","v":{"v":0.375,"d":"37.50%"}},0,0,0,6,{"$f":"CS24","v":6}]
[null,23,670,1742364,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2022-12-12T22:09:00","امال القحطاني","24 Hours","2022-12-12","19:34:00","تهاني عبدالله القرني","2022-12-12","22:49:00","2022-12-17","18:48:00","تهاني عبدالله القرني","2022-12-17","18:48:00","تهاني عبدالله القرني",4.832638888889051,{"$nulls":3},-44912.78333333333,{"$nulls":3},0,{"$nulls":4},-44912.78333333333,"2022-12-17","18:48:00","تهاني عبدالله القرني",{"$nulls":3},-44912.78333333333,{"$nulls":3},-44912.78333333333,null,"2869-MUHAMMAD ASLAM KHUSHK ","Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","حضرت قبل الموعد بساعة و نصف و انتظرت الى بعد موعدي وانا ارى المرضى يدخلون العيادة بأمر من الطبيب\nدون مراعاة المواعيد و اغلبهم من باكستان لا اعلم هل الجنسية تتفوق على الموعد ؟! الامر الذي اساء استيائي و\nاسيتياء بعض المرضى وقتها ، وقد تسبب ذلك الى تضييع موعدي الثاني مع طبيب الانف و الاذن و الحنجرة فخرجت\nمن المستشفى بلا فائدة بل واضاعة وقت سبق ان قدمت زرجتي شكوى و كان للاسف ان الطبيبة على حق رغم\nتواجدي و معرفتي ان الطبيبة كانت مخطئة ولم يتم الاعتذار ( ولاو محاملة ) مما لا يزيدني تفاءلا للاسف من اي\nشكوى فقط احببت الكتابة لكم ان رغبتم بإصلاح الخلل فالمواعيد و ضعت للانظباط واحترام الاخرين ","I arrived an hour and a half early and waited past my appointment time, watching patients enter the clinic at the doctor's behest, seemingly without regard for appointments. Most of them were from Pakistan; I don't know if nationality takes precedence over appointments! This upset me and some other patients at the time, and it caused me to miss my second appointment with the ENT specialist. I left the hospital with nothing to show for it, a complete waste of time. My wife had previously filed a complaint, and unfortunately, the doctor was found to be in the right, despite my presence and knowledge that she was wrong. There was no apology (not even a gesture of understanding), which sadly discourages me from filing any complaints. I simply wanted to write to you in case you wish to address this issue. Appointments are meant to promote discipline and respect for others.",null,"Patient",{"$nulls":4},"In-Patient",1,{"$f":"BK25/BK28","v":{"v":0.3333333333333333,"d":"33.33%"}},{"$nulls":20},704,30209219,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-12-22T20:23:00","امال القحطاني","48 Hours",null,null,"تهاني عبدالله القرني",10,{"$f":"CS25/CS26","v":{"v":0.625,"d":"62.50%"}},1,5,1,3,{"$f":"CS25","v":10}]
[null,24,658,"لا أعرف","مراجع","الطوارئ","التمريض","تمريض الطوارئ","2022-12-13T09:41:00","تهاني عبدالله القرني","24 Hours","2022-12-10","10:26:00","تهاني عبدالله القرني","2022-12-13","09:41:00","2022-12-17","13:38:00","تهاني عبدالله القرني","2022-12-17","13:38:00","تهاني عبدالله القرني",4.164583333338669,{"$nulls":3},-44912.56805555556,{"$nulls":3},0,{"$nulls":4},-44912.56805555556,{"$nulls":4},"2022-12-17","18:24:00",0.19861111111094942,"2022-12-17","18:24:00","تهاني عبدالله القرني",0.19861111111094942,null,null,"Relationship complaints ","6. Humanness / Caring","6.1.Emotional Support","6.1.1.Inadequate emotional support"," استهتار الممرضات والضحك بسبب بكائي عند حقن الابر وتركيب الكانيولا !!","The nurses were dismissive and laughed because I cried when they gave me injections and inserted a cannula!!",null,"Patient",{"$nulls":4},"Out-Patient",2,{"$f":"BK26/BK28","v":{"v":0.6666666666666666,"d":"66.67%"}},{"$nulls":9},"MOH",14,{"$f":"BW26/65","v":{"v":0.2153846153846154,"d":"21.54%"}},{"$nulls":8},707,1747867,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-12-24T10:47:00","تهاني عبدالله القرني","More than 72 Hours",null,null,"Total",{"$f":"SUBTOTAL(9,CS24:CS25)","v":16},{"$f":"CT24+CT25","v":{"v":1,"d":"100%"}},{"$f":"SUBTOTAL(9,CU24:CU25)","v":1},{"$f":"SUBTOTAL(9,CV24:CV25)","v":5},{"$f":"SUBTOTAL(9,CW24:CW25)","v":1},{"$f":"SUBTOTAL(9,CX24:CX25)","v":9},{"$f":"SUM(CU26:CX26)","v":16}]
[null,25,628,20179873,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-12-13T15:33:00","تهاني عبدالله القرني","More than 72 Hours","2022-12-04","09:36:00","تهاني عبدالله القرني","2022-12-13","15:33:00","2022-12-13","15:25:00","تهاني عبدالله القرني","2022-12-13","15:34:00","تهاني عبدالله القرني",6.9444443943211809E-4,{"$nulls":3},-44908.64861111111,{"$nulls":3},0,{"$nulls":4},-44908.64861111111,{"$nulls":3},{"$f":"(AL27+AK27)-(U27+T27)","v":-44908.64861111111},"2022-12-14","11:38:00",0.836111111115315,"2022-12-18","19:04:00","تهاني عبدالله القرني",5.145833333335759,null,"14768-HANA MOHAMED SONBOL ","Clinical complaints","1. Quality","1.5.Diagnosis","1.5.1.Errors in diagnosis","بتاريخ 20 نوفمبر 2022م تم صرف لي جرعه كابرون وريدية مع مضاد من قبل الطبيبة هناء حيث ادت إلى جلطات في الرجل اليمنى وتم دخولي الى العناية المركزة. \n","On November 20, 2022, I was given an intravenous dose of Capron with an antibiotic by Dr. Hanaa, which led to blood clots in my right leg, and I was admitted to the intensive care unit.",null,"Patient",{"$nulls":4},"ER",null,{"$f":"BK27/BK28","v":{"v":0,"d":"0.00%"}},{"$nulls":20},697,30214290,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2022-12-25T14:01:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,26,651,30226451,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات الأطفال","2022-12-13T17:18:00","تهاني عبدالله القرني","24 Hours","2022-12-06","19:06:00","تهاني عبدالله القرني","2022-12-13","17:18:00","2022-12-13","17:13:00","تهاني عبدالله القرني","2022-12-13","17:13:00","تهاني عبدالله القرني",-3.4722222189884633E-3,{"$nulls":3},-44908.717361111114,{"$nulls":3},0,{"$nulls":4},-44908.717361111114,"2022-12-13","17:18:00","تهاني عبدالله القرني",{"$nulls":3},-44908.717361111114,{"$nulls":3},-44908.717361111114,null,"DR.NABEEL","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and Harassment","6.2.1.Inappropriate/aggressive behavior","تم التعامل مع الطفل وام الطفل وحالة الطبيب معصب و اسلوب استفزازي\n","The child, the child's mother, and the doctor were treated in a tense and provocative manner.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK25+BK26+BK27","v":3},{"$f":"SUM(BL25:BL27)","v":{"v":1,"d":"100%"}},{"$nulls":9},"24 Hours","48 Hours","72 Hours","More than 72 hours",{"$nulls":7},722,30119064,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-12-26T21:00:00","امال القحطاني","More than 72 Hours"]
[null,27,677,1198553,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-12-14T13:21:00","تهاني عبدالله القرني","More than 72 Hours","2022-12-13","13:07:00","تهاني عبدالله القرني","2022-12-14","13:21:00",{"$nulls":3},"2022-12-14","13:21:00","تهاني عبدالله القرني",0,"2022-12-15","10:33:00","تهاني عبدالله القرني",0.8833333333313931,"2022-12-17","14:39:00","تهاني عبدالله القرني",2.170833333337214,"2022-12-18","18:30:00","تهاني عبدالله القرني","No Response ",4.2145833333343035,{"$nulls":4},"2022-12-18","19:38:00",4.2618055555576575,"2022-12-18","19:38:00","تهاني عبدالله القرني",4.2618055555576575,null,"15450-FEKRY ROSHDY DOSOKY MOHAMED ","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication"," بتاريخ 12 ديسمبر 2022م تم توجهي الى قسم الطوارئ اعاني من تنمل باليد  وصعوبة بالتنفس ونوبة هلع وتم صرف الادوية لي واعطائي مغذي حيث تم طلبي لاجازة مرضية وتم رفض ذلك من قبل الطبيب .","On December 12, 2022, I went to the emergency department suffering from tingling in my hand, difficulty breathing, and a panic attack. I was given medication and an IV drip. I was asked for sick leave, but it was refused by the doctor.",null,"Patient",{"$nulls":4},"Medical",null,{"$f":"BK29/BK31","v":{"v":0,"d":"0.00%"}},{"$nulls":9},{"$f":"BY24","v":8},{"$f":"BZ24","v":3},{"$f":"CA24","v":0},{"$f":"CB24","v":8},{"$nulls":7},719,30012477,"مراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2022-12-27T15:31:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,28,678,30156520,"مجلس الضمان الصحي","العيادات الخارجية","الإداري","قسم الموافقات الطبية","2022-12-14T13:30:00","تهاني عبدالله القرني","More than 72 Hours","2022-12-14","13:21:00","تهاني عبدالله القرني","2022-12-14","13:30:00",{"$nulls":3},"2022-12-14","13:31:00","تهاني عبدالله القرني",6.944444467080757E-4,"2022-12-15","10:33:00","تهاني عبدالله القرني",0.8763888888861402,{"$nulls":3},-44910.43958333333,{"$nulls":4},-44909.56319444445,{"$nulls":4},"2022-12-18","18:36:00",4.211805555554747,"2022-12-18","18:36:00","تهاني عبدالله القرني",4.211805555554747,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.1.Miscoordination","تم التأخر بالرد من قبل قسم الموافقات الطبيه علما بأن الشركه لم تتأخر بالرد ، برقم الموافقة الطبيه 52323503 و 55442792","The response from the medical approvals department was delayed, although the company did not delay its response, using medical approval numbers 52323503 and 55442792.",null,"Patient",{"$nulls":4},"Admin",3,{"$f":"BK30/BK31","v":{"v":1,"d":"100.00%"}},{"$nulls":9},{"$f":"BV29/BW26","v":{"v":0.5714285714285714,"d":"57.14%"}},{"$f":"BW29/BW26","v":{"v":0.21428571428571427,"d":"21.43%"}},{"$f":"BX29/BW26","v":{"v":0,"d":"0.00%"}},{"$f":"BY29/BW26","v":{"v":0.5714285714285714,"d":"57.14%"}},{"$nulls":7},425,30216249,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-12-28T17:48:00","تهاني عبدالله القرني","24 Hours",null,null,"Patient Relatives",16,{"$f":"CS30/65","v":{"v":0.24615384615384617,"d":"24.62%"}}]
[null,29,679,30226179,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2022-12-14T14:58:00","تهاني عبدالله القرني","48 Hours","2022-12-14","14:30:00","تهاني عبدالله القرني","2022-12-14","14:58:00",{"$nulls":3},"2022-12-14","14:59:00","تهاني عبدالله القرني",6.9444443943211809E-4,"2022-12-15","10:32:00","تهاني عبدالله القرني",0.8145833333328483,{"$nulls":3},-44910.438888888886,{"$nulls":4},-44909.62430555555,{"$nulls":3},{"$f":"(AL31+AK31)-(U31+T31)","v":-44909.62430555555},"2022-12-15","18:49:00",1.1597222222262644,"2022-12-15","18:49:00","تهاني عبدالله القرني",1.1597222222262644,null,"DR. EMADEDIN","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","تم رفض دخول المرافق لغرفة والده وتم افادته بأنه يجب عزله تجنباً للبكتريا والامراض . ","The attendant was refused entry to his father's room and was informed that he must be isolated to avoid bacteria and diseases.",null,"Patient",{"$nulls":4},"Total",{"$f":"BK29+BK30+BJ98","v":3},{"$f":"BL29+BL30+BK98","v":{"v":1,"d":"100%"}},{"$nulls":20},735,30000472,"مراجع","العيادات الخارجية","الطبي","فني دراسة الجهد القلب","2022-12-31T10:29:00","تهاني عبدالله القرني","24 Hours"]
[null,30,683,30221945,"وزارة الصحة","التنويم","الطبي","وحدة العناية المركزة","2022-12-15T11:10:00","تهاني عبدالله القرني","24 Hours","2022-12-12","11:05:00","تهاني عبدالله القرني","2022-12-15","11:10:00",{"$nulls":3},"2022-12-15","11:10:00","تهاني عبدالله القرني",0,{"$nulls":3},-44910.46527777778,{"$nulls":3},0,{"$nulls":4},-44910.46527777778,{"$nulls":4},"2022-12-15","11:14:00",2.7777777722803876E-3,"2022-12-15","11:14:00","تهاني عبدالله القرني",2.7777777722803876E-3,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","تم رفض علاج الوالد لعدم وجود تخصص الكبد في المستشفى وتم رفض اعطائي تقرير ليتم تحويله الى مستشفى اخر بالاضافة الى تم رفض اعطائي ارقام تواصل للاطباء ","My father was refused treatment because the hospital lacked a liver specialist, and I was also refused a referral report for another hospital, in addition to being denied contact information for the doctors.",null,"Patient",{"$nulls":16},"In-Patient",6,{"$f":"BW32/BW35","v":{"v":0.42857142857142855,"d":"42.86%"}},{"$nulls":8},736,1580482,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-12-31T13:34:00","تهاني عبدالله القرني","More than 72 Hours"]
[null,31,684,30112874,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-12-15T19:34:00","تهاني عبدالله القرني","More than 72 Hours","2022-12-15","19:03:00","تهاني عبدالله القرني","2022-12-15","19:34:00",{"$nulls":3},"2022-12-15","19:37:00","تهاني عبدالله القرني",2.0833333328482695E-3,{"$nulls":3},-44910.81736111111,{"$nulls":3},0,{"$nulls":4},-44910.81736111111,{"$nulls":3},{"$f":"(AL33+AK33)-(U33+T33)","v":-44910.81736111111},"2022-12-15","21:15:00",0.06805555555183673,"2022-12-29","12:49:00","تهاني عبدالله القرني",13.716666666667152,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","بتاريخ 4 ديسمبر 2022م تم حضور الوالدة الى عيادة العيون لإزالة شعره بالعين حيث تم عمل فحوصات لا حاجة لها وتم اخذ ما يقارب 3 الاف من الحد الائتماني للتأمين . ","On December 4, 2022, my mother went to the eye clinic to have a hair removed from her eye, where unnecessary tests were performed and approximately 3,000 was taken from the insurance credit limit.",null,"Patient",{"$nulls":16},"Out-Patient",5,{"$f":"BW33/BW35","v":{"v":0.35714285714285715,"d":"35.71%"}},{"$nulls":8},737,31107062,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2022-12-31T14:01:00","تهاني عبدالله القرني","More than 72 Hours",null,null,"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[3,32,674,1354683,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات جراحة الأنف وأذن وحنجرة","2022-12-17T13:50:00","تهاني عبدالله القرني","48 Hours","2022-12-13","18:47:00","تهاني عبدالله القرني","2022-12-17","13:50:00","2022-12-17","13:40:00","تهاني عبدالله القرني","2022-12-17","13:51:00","تهاني عبدالله القرني",6.9444443943211809E-4,{"$nulls":3},-44912.57708333333,{"$nulls":3},0,{"$nulls":4},-44912.57708333333,{"$nulls":3},{"$f":"(AL34+AK34)-(U34+T34)","v":-44912.57708333333},"2022-12-17","17:36:00",0.15625,"2022-12-18","16:07:00","تهاني عبدالله القرني",1.094444444446708,null,"11043-MOHAMMED SAMEER AL RAHHAL ","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling"," بتاريخ 12ديسمبر 2022م كان لدى ابنتي موعد مع الطبيب  محمد سمير حيث كنت في قائمة الانتظار وعند سوالي للطبيب عن دوري في الدخول كان التعامل منهوالرد  بتعالي وفوقية بالاضافة عدم وجود نظام بالعيادة. ","On December 12, 2022, my daughter had an appointment with Dr. Mohamed Samir. I was on the waiting list, and when I asked the doctor about my turn to enter, he treated me with arrogance and condescension, in addition to the lack of a system in the clinic.",null,"Patient",{"$nulls":16},"ER",3,{"$f":"BW34/BW35","v":{"v":0.21428571428571427,"d":"21.43%"}},{"$nulls":8},741,30176251,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-12-31T23:04:00","امال القحطاني","More than 72 Hours",null,null,1,5,1,9]
[null,33,680,30116969,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-12-17T13:58:00","تهاني عبدالله القرني","48 Hours","2022-12-14","15:43:00","تهاني عبدالله القرني","2022-12-17","13:58:00","2022-12-17","13:42:00","تهاني عبدالله القرني","2022-12-17","13:58:00","تهاني عبدالله القرني",0,{"$nulls":3},-44912.58194444444,{"$nulls":3},0,{"$nulls":4},-44912.58194444444,{"$nulls":4},"2022-12-17","17:54:00",0.16388888889196096,"2022-12-18","19:05:00","تهاني عبدالله القرني",1.2131944444481633,null,"8829-FATAT ARIF NABHA ","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication"," دخلت على الدكتوره لحالة طارئة اشتكي من الم بالظهر واسفل البطن مع وجود دم اساءت الظن فيني بان مراجعتي من اجل اخذ اجازة مرضيه لانها خاطبت الممرضة بالانجليزيه تسالها ان تتاكد من السستم اذا  قد حضرت المرة السابقة لاخذ اجازة مرضيه فقلت لها دكتوره  انا لم احضر من اجل الاجازه المرضية  بل حضرت لوجود مشكلة لدي   ، حيث كان التعامل غير لائق . ","I went to the doctor for an emergency, complaining of back and lower abdominal pain with blood. She misunderstood me, thinking I was there to get sick leave, because she spoke to the nurse in English, asking her to check the system if I had come in the previous time to get sick leave. I told her, \"Doctor, I didn't come for sick leave, but I came because I have a problem.\" The treatment was inappropriate.",null,"Patient",{"$nulls":16},"Total",{"$f":"BW32+BW33+BW34","v":14},{"$f":"SUM(BX32:BX34)","v":{"v":1,"d":"100%"}},{"$nulls":19},{"$f":"CR34/CS30","v":{"v":0.0625,"d":"6.25%"}},{"$f":"CS34/CS30","v":{"v":0.3125,"d":"31.25%"}},{"$f":"CT34/CS30","v":{"v":0.0625,"d":"6.25%"}},{"$f":"CU34/CS30","v":{"v":0.5625,"d":"56.25%"}}]
[null,34,673,30240427,"مراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-12-17T15:16:00","امال القحطاني","More than 72 Hours","2022-12-12","20:54:00","تهاني عبدالله القرني","2022-12-17","15:16:00","2022-12-17","14:32:00","تهاني عبدالله القرني","2022-12-17","15:16:00","تهاني عبدالله القرني",0,{"$nulls":3},-44912.63611111111,{"$nulls":3},0,{"$nulls":4},-44912.63611111111,{"$nulls":3},{"$f":"(AL36+AK36)-(U36+T36)","v":-44912.63611111111},"2022-12-17","18:34:00",0.13749999999708962,"2023-01-03","10:14:00","امال القحطاني",16.7902777777781,null,"15405-AHMAD ABDULKAREEM","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and Harassment","6.2.1.Inappropriate/aggressive behavior","بتاريخ 12 ديسمبر 2022م تم زيارة عيادة الطبيب احمد لم يكن  تعامل الطبيب باحترافية ولائقة وعدم اعطاء اي راي طبي واضح حيث ان زوجي كان يريد ان يسال الدكتور سوأل مهم جدا عند الخروج من العيادة و رفض الدكتور الاجابة او حتى سماع السوأل و بطريقة فظة جدا قال انه لن يجاوب على السوال بحجة ان وقتنا انتهى وعند استفسارنا ايضا عن عملية جراحية رفض اعطائنا اي جواب او رأي بحجة انه يجب ان نأتي مرة اخرى لانه على حسب كلامه انتهى الوقت الخاص بنا. ","On December 12, 2022, we visited Dr. Ahmed's clinic. The doctor's behavior was unprofessional and inappropriate, and he did not give any clear medical opinion. My husband wanted to ask the doctor a very important question when leaving the clinic, but the doctor refused to answer or even listen to the question. In a very rude manner, he said that he would not answer the question, claiming that our time was up. When we also inquired about a surgical procedure, he refused to give us any answer or opinion, claiming that we should come again because, according to him, our time was up.",null,"Patient",{"$nulls":16},"Medical",10,{"$f":"BW36/BW39","v":{"v":0.7142857142857143,"d":"71.43%"}}]
[null,35,676,30108315,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-12-17T15:53:00","تهاني عبدالله القرني","More than 72 Hours","2022-12-14","10:10:00","تهاني عبدالله القرني","2022-12-17","15:33:00","2022-12-07","14:30:00","تهاني عبدالله القرني","2022-12-17","15:53:00","تهاني عبدالله القرني",0.013888888890505768,"2022-12-18","19:04:00","تهاني عبدالله القرني",1.132638888884685,"2022-12-19","09:32:00","تهاني عبدالله القرني",0.6027777777781012,"2022-12-20","11:08:00","تهاني عبدالله القرني","No Response ",2.8020833333284827,{"$nulls":3},{"$f":"(AL37+AK37)-(U37+T37)","v":-44912.66180555556},"2022-12-28","16:43:00",11.034722222218988,"2022-12-29","12:44:00","تهاني عبدالله القرني",11.86874999999418,null,"8635-EZZAT ABDEL AZIEM ALI ","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and Harassment","6.2.1.Inappropriate/aggressive behavior","بتاريخ 13 ديسمبر2022م  تم دخولي على د.عزت -انتظار- حيث ان الطبيب المعالج لي في اجازه واحتاج الى ورقه لاعادة صرف الدواء المقيد. بعد دخولي عليه كان مستاء مني جداً ويؤنبني اني حضرت بدون موعد ولديه زحمه واني تسببت باستياء باقي المرضى ، بالاضافة الى  حينما سالني ان ما كنت احتاج دواء اخر قلت لا اعرف فقال لي   ما تحتاجين للقلق والاكتئاب؟   وكرر علي هذه الاسئله كثيرا ، اجبته ان يرى هو ان كانت تكفي او لا. فانا لست من يحدد ان ما كان تكفيني ولست انا من يحدد ان كنت احتاج ادويه اخرى مع العلم  لم يشخصني ولم يسمع مني شيء فقط قلت اني اريد اعادة صرف وسالني ان كنت اريد ادويه اخرى. ","On December 13, 2022, I went to see Dr. Ezzat – on the waiting list – as my regular doctor was on leave and I needed a prescription to refill my restricted medication. After I went in, he was very upset with me and reprimanded me for coming without an appointment, saying he was busy and that I had upset the other patients. Furthermore, when he asked if I needed any other medication, I said I didn't know. He then asked me what I needed for anxiety and depression, repeating these questions several times. I told him to see if what I was already taking was enough. I explained that it wasn't up to me to decide if what I was taking was sufficient or if I needed other medications. He hadn't even diagnosed me or listened to me; I simply said I wanted a refill, and he asked if I needed any other medications.",null,"Patient",{"$nulls":16},"Admin",3,{"$f":"BW37/BW39","v":{"v":0.21428571428571427,"d":"21.43%"}}]
[null,36,687,30138280,"مراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2022-12-17T16:03:00","تهاني عبدالله القرني","More than 72 Hours","2022-12-15","8:33 ppm","تهاني عبدالله القرني","2022-12-17","16:03:00","2022-12-07","14:29:00","تهاني عبدالله القرني","2022-12-17","16:04:00","تهاني عبدالله القرني",6.944444467080757E-4,"2022-12-18","19:07:00","تهاني عبدالله القرني",1.1270833333328483,"2022-12-19","09:32:00","تهاني عبدالله القرني",0.6006944444452529,"2022-12-20","11:08:00","تهاني عبدالله القرني","No Response ",2.7944444444437977,{"$nulls":3},{"$f":"(AL38+AK38)-(U38+T38)","v":-44912.669444444444},"2023-02-27","13:25:00",71.88958333333721,"2023-02-27","13:25:00","تهاني عبدالله القرني",71.88958333333721,null,"DR.KAREEM AHMAD HAMED","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication","بتاريخ 14 ديسمبر2022م تم التعامل معي من قبل الطبيب كريم  بطريقة غير لائقة  بالاضافه انه لم يطلع ع السجل الطبي لي عن طريق الجهاز حيث تم ابلاغي ان هذاالشهر الاخير لاخذي  دواء الروكتان بدون اي فحص ولم  يسأل هل مازالت الحبوب تظهر واضاف لي جميع الكريمات رغم عدم حاجتي لها  حيث تم  صرف لي جرعه اعلى من الروكتان ولما سألته لماذا زاد الجرعه لم يتم التبرير لي . ","On December 14, 2022, I was treated inappropriately by Dr. Karim. He did not check my medical record through the device. I was informed that this was the last month for me to take Roaccutane without any examination, and he did not ask if the pimples were still appearing. He added all the creams to my prescription even though I did not need them. He prescribed a higher dose of Roaccutane, and when I asked him why he increased the dose, he did not justify it to me.",null,"Patient",{"$nulls":16},"Nursing",1,{"$f":"BW38/BW39","v":{"v":0.07142857142857142,"d":"7.14%"}},{"$nulls":19},"In-Patient",6,{"$f":"CS38/CS41","v":{"v":0.375,"d":"37.50%"}}]
[null,37,675,1752636,"مراجع","العيادات الخارجية","الطبي","قسم المختبر","2022-12-17T16:06:00","تهاني عبدالله القرني","72 Hours","2022-12-13","19:33:00","تهاني عبدالله القرني","2022-12-17","16:06:00","2022-12-17","13:40:00","تهاني عبدالله القرني","2022-12-17","14:08:00","تهاني عبدالله القرني",-0.0819444444423425,"2022-12-17","16:09:00","تهاني عبدالله القرني",0.08402777778246673,"2022-12-19","09:31:00","تهاني عبدالله القرني",1.7236111111051287,{"$nulls":4},-44912.58888888889,{"$nulls":3},{"$f":"(AL39+AK39)-(U39+T39)","v":-44912.58888888889},"2022-12-19","10:41:00",1.8562500000043656,"2022-12-20","11:09:00","تهاني عبدالله القرني",2.875694444446708,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient"," بتاريخ 13ديسمبر 2022م ، تم إصدار فاتورة للمختبر وأخبرني موظف الاستقبال حين الانتهاء من عينة البول أتوجه إلى أحد الاخصائيات لإعطائها العينات في وقت توجهي إليها تعاملت معي بأسلوب فض وتطلب مني الدفع أولاً أخبرتها بأن تم الدفع وتطلب مني الفاتوره  وبأسلوب سيء وكأني كاذبه بموضوع الفاتورة وتصد وهي تتحدث معي، تم سؤالها هل اعود للأستقبال لطباعة الفاتورة مره أخرى بسبب أن الفاتوره الأساسية ليست معي أو ماذا أفعل تقوم بالطلب مني الذهاب والدفع مع أنه تم إخبارها بأني قد فعلت مسبقاً وقد كان بأمكانها أخذ بياناتي والأطلاع على النظام والتأكد بأني قد دفعت بالأخير تدخلت زميلتها وأخذت مني العينات وتأكدت بأني بالفعل دفعت بكل سهولة. ","On December 13, 2022, an invoice was issued to the laboratory, and the receptionist told me that when the urine sample was finished, I should go to one of the specialists to give her the samples. When I went to her, she treated me rudely and asked me to pay first. I told her that I had already paid, and she asked me for the invoice in a bad manner, as if I was lying about the invoice, and she turned away while talking to me. I asked her if I should go back to reception to print the invoice again because I did not have the original invoice, or what I should do. She told me to go and pay even though I had told her that I had already done so, and she could have taken my data and checked the system and made sure that I had paid. In the end, her colleague intervened and took the samples from me and made sure that I had indeed paid with ease.",null,"Patient",{"$nulls":16},"Total",{"$f":"BW36+BW37+BW38","v":14},{"$f":"BX36+BX37++BX38","v":{"v":1,"d":"100%"}},{"$nulls":19},"Out-Patient",9,{"$f":"CS39/CS41","v":{"v":0.5625,"d":"56.25%"}}]
[null,38,682,30232167,"مراجع","الطوارئ","التمريض","تمريض الطوارئ","2022-12-17T18:20:00","تهاني عبدالله القرني","48 Hours","2022-12-15","10:41:00","تهاني عبدالله القرني","2022-12-17","18:20:00","2022-12-17","14:32:00","تهاني عبدالله القرني","2022-12-17","18:21:00","تهاني عبدالله القرني",6.9444443943211809E-4,{"$nulls":3},-44912.76458333333,{"$nulls":3},0,{"$nulls":4},-44912.76458333333,{"$nulls":4},"2022-12-17","19:40:00",0.054861111115315,"2022-12-18","19:06:00","تهاني عبدالله القرني",1.03125,null,null,"Relationship complaints ","6. Humanness / Caring","6.2.Assault  and Harassment","6.2.1.Inappropriate/aggressive behavior","في 14 ديسمبر 2022، حاولت الممرضة إدخال القنية عدة مرات لأختي، لكنها كانت عنيدة. عندما سألتها إن كانت تستطيع فعل ذلك أم لا، صرخت وقالت: \"إذا كنتِ تريدين فعل ذلك، تعالي وافعليه\". عندها طلبت من ممرضة أخرى أن تُدخل القنية لأختي.","on 14 DEC 2022, the nurse tried to put the cannula many time for my sister  and she was tough . when i asked her if she can do it or no she shouting and said   if you want to do it come and do it   then i asked another nurse to put the cannula for my sister . ",null,"Patient",{"$nulls":38},"ER",1,{"$f":"CS40/CS41","v":{"v":0.0625,"d":"6.25%"}}]
[null,39,660,1842120,"مراجع","العيادات الخارجية","الطبي","عيادات الباطنية","2022-12-17T18:53:00","امال القحطاني","24 Hours","2022-12-10","18:44:00","تهاني عبدالله القرني","2022-12-17","18:53:00","2022-12-17","18:53:00","تهاني عبدالله القرني","2022-12-17","18:54:00","تهاني عبدالله القرني",6.9444443943211809E-4,{"$nulls":3},-44912.7875,{"$nulls":3},0,{"$nulls":4},-44912.7875,{"$nulls":4},"2022-12-18","10:53:00",0.6659722222248092,"2022-12-18","10:53:00","امال القحطاني",0.6659722222248092,null,"8825-YOUSEF ALI EL NEMRAWI ","Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","بتاريخ 10 ديسمبر 2022م تم الحضور الى عيادة الطبيب يوسف حيث  لم يقوم الدكتور بالفحص علي  ابدًا وتم تشخص الالم بناء على تشخيص سابق . \n","بتاريخ 10 ديسمبر 2022م تم حضوره إلى عيادة الطبيب يوسف حيث لم يقوم الدكتور بالفحص علي الأبد وتم تشخيص المبرمج على سابق .",null,"Patient",{"$nulls":27},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",{"$nulls":3},"Total",{"$f":"CS38+CS39+CS40","v":16},{"$f":"SUM(CT38:CT40)","v":{"v":1,"d":"100%"}}]
[null,40,668,30139794,"ذوي المراجع","التنويم","الطبي","تنويم النساء والولادة","2022-12-18T10:50:00","امال القحطاني","More than 72 Hours","2022-12-11","19:52:00","تهاني عبدالله القرني","2022-12-18","10:50:00","2022-12-17","14:28:00","تهاني عبدالله القرني","2022-12-17","15:01:00","تهاني عبدالله القرني",-0.8256944444437977,"2022-12-18","10:47:00","امال القحطاني",0.8236111111109494,{"$nulls":3},-44913.44930555556,{"$nulls":4},-44912.62569444445,{"$nulls":4},"2022-12-22","11:07:00",4.837499999994179,"2023-01-07","09:42:00","امال القحطاني",20.778472222220444,null,"11087-MARWA ABDUALRHMAN HUSINEI","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication"," بتاريخ 11 ديسمبر 2022م 1 -تم تحديد العملية الساعه 8 صباحا من قبل الدكتورة ولم تجري الا عند الساعة 3 مساءا  2 -لم تقم الطبيبه بطلب عمل \n تحليل الحمل الا عند اجراء العملية مما تسبب في تاخير بالعملية  3-تم اخبارنا انها هي من ستقوم بالعملية وعند دخول غرفة العمليات يتم دخول دكتور وعند سؤالها لماذا حضر الدكتور تم اخبارنا من قبلها كنت اعتقد باني ابلغتك عن وجود الدكتور. ","On December 11, 2022: 1- The doctor scheduled the appointment for 8 AM, but it didn't take place until 3 PM. 2- She didn't undergo a pregnancy test until the procedure, which delayed the operation. 3- She was informed that she was a registered patient for the operation, and you entered the operating room. The doctor was there, and you asked her why he was there. She told us beforehand; I thought I had informed you about the doctor's presence.",null,"Patient",{"$nulls":27},"امال القحطاني ",15,{"$f":"CH42/CH44","v":{"v":0.46875,"d":"46.88%"}},4,1,0,9,{"$f":"CH42","v":15},{"$nulls":3},"Medical",10,{"$f":"CS42/CS45","v":{"v":0.625,"d":"62.50%"}}]
[null,41,672,30217215,"ذوي المراجع","التنويم","الطبي","وحدة العناية المركزة","2022-12-18T10:51:00","امال القحطاني","More than 72 Hours","2022-12-12","20:53:00","تهاني عبدالله القرني","2022-12-18","10:51:00","2022-12-13","11:53:00","امال القحطاني","2022-12-15","20:47:00","تهاني عبدالله القرني",-2.586111111108039,"2022-12-18","10:51:00","امال القحطاني",2.586111111108039,"2022-12-24","19:55:00","امال القحطاني",6.377777777779556,"2023-01-03","10:40:00","امال القحطاني","No Response ",18.578472222223354,"2023-01-12","15:13:00","امال القحطاني",{"$f":"(AL43+AK43)-(U43+T43)","v":27.768055555556202},"2022-12-25","08:10:00",9.474305555559113,{"$nulls":3},-44910.86597222222,null,"DR.TALAL","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication","تم رفع الصوت والتعامل معي بطريقة غير مهنية من قبل الطبيب المعالج علما انه تم السوال والاستفسار فقط عن حالة المريضه لعدم قدرتها على المشي حيث تم دخولها للمستشفى بوجود ضيق بالتنفس والان المريضه لا يمكنها التحرك ولم يتم توضيح وشرح لحالتها من قبل الطبيب حيث ان هناك اختلاف بالتشخيص من قبل الاطباء ولا يوجد توضيح للحاله وماتم عمله من اجراءات لها  . \n","The doctor raised his voice and treated me unprofessionally, even though I only asked about the patient's condition because she was unable to walk. She was admitted to the hospital with shortness of breath, and now she cannot move. The doctor did not clarify or explain her condition, as there is a difference in the diagnosis among the doctors, and there is no explanation of the condition or the procedures that were done for her.",null,"Patient",{"$nulls":27},"تهاني عبدالله القرني",16,{"$f":"CH43/CH44","v":{"v":0.5,"d":"50.00%"}},3,2,2,11,{"$f":"CH43","v":16},{"$nulls":3},"Admin",3,{"$f":"CS43/CS45","v":{"v":0.1875,"d":"18.75%"}}]
[null,42,692,30219210,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات النساء والولادة","2022-12-18T12:42:00","امال القحطاني","More than 72 Hours","2022-12-18","12:04:00","امال القحطاني","2022-12-18","12:42:00","2022-12-18","12:41:00","امال القحطاني","2022-12-18","12:43:00","امال القحطاني",6.944444467080757E-4,{"$nulls":3},-44913.529861111114,{"$nulls":3},0,{"$nulls":4},-44913.529861111114,{"$nulls":3},{"$f":"(AL44+AK44)-(U44+T44)","v":-44913.529861111114},"2022-12-19","15:56:00",1.1340277777781012,"2023-01-03","10:07:00","امال القحطاني",15.891666666662786,null,"8829-FATAT ARIF NABHA ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care","تم اعطاء زوجتي ابرة الظهر وهي لم تطلب ذلك حيث تم حضور الدكتوره بعد ذلك واخبارنا بان الرحم مفتوح 9 ونص ويجب الانتظار لحين ان يتم فتح الرحم 10 وبعد الانتظار تم اخباري بضرورة عمل عمليه قيصريه لنزول نبضات الطفل لا يوجد توضيح كافي من قبل الطبيبه المعالجه . ","My wife was given an epidural, which she did not request. The doctor came afterward and told us that the cervix was dilated 9.5 and we should wait until it was dilated 10. After waiting, I was told that a cesarean section was necessary because the baby's heartbeat had stopped. There was no sufficient explanation from the treating doctor.",null,"Patient",{"$nulls":27},"Total",32,{"$f":"CI42+CI43","v":{"v":0.96875,"d":"97%"}},{"$f":"SUBTOTAL(9,CJ42:CJ43)","v":7},{"$f":"SUBTOTAL(9,CK42:CK43)","v":3},{"$f":"SUBTOTAL(9,CL42:CL43)","v":2},{"$f":"SUBTOTAL(9,CM42:CM43)","v":20},{"$f":"SUM(CJ44:CM44)","v":32},{"$nulls":3},"Nursing ",3,{"$f":"CS44/CS45","v":{"v":0.1875,"d":"18.75%"}}]
[null,43,700,30238644,"وزارة الصحة","التنويم","الطبي","قسم جراحة العظام","2022-12-19T11:33:00","تهاني عبدالله القرني","48 Hours","2022-12-19","11:33:00","تهاني عبدالله القرني","2022-12-19","11:33:00",{"$nulls":3},"2022-12-19","11:33:00","تهاني عبدالله القرني",0,{"$nulls":3},-44914.48125,{"$nulls":3},0,{"$nulls":4},-44914.48125,{"$nulls":4},"2022-12-20","11:48:00",1.0104166666715173,"2022-12-20","11:48:00","تهاني عبدالله القرني",1.0104166666715173,null,null,"Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.2.Poor provider-patient communication","تم ابلاغ لمريض بضرورة بتر الاطراف المصابه حيث لم يتم توضيح حالة المريض من قبل الطبيب المعالج بطريقة كامله قبل وبعد العملية . ","The patient was informed of the necessity to amputate the affected limbs, as the patient's condition was not fully explained by the treating physician before and after the operation.",null,"Patient",{"$nulls":38},"Total",{"$f":"CS42+CS43+CS44","v":16},{"$f":"CT42+CT43+CT44","v":{"v":1,"d":"100%"}}]
[null,44,699,30096031,"مراجع","العيادات الخارجية","الإداري","استقبال الأشعة","2022-12-20T11:04:00","تهاني عبدالله القرني","More than 72 Hours","2022-12-20","10:58:00","تهاني عبدالله القرني","2022-12-20","11:04:00","2022-12-22","14:56:00","تهاني عبدالله القرني","2022-12-22","14:57:00","تهاني عبدالله القرني",2.1618055555591127,"2022-12-24","13:18:00","تهاني عبدالله القرني",1.9312500000014552,"2022-12-27","11:29:00","تهاني عبدالله القرني",2.9243055555562023,{"$nulls":4},-44917.62291666667,{"$nulls":4},"2022-12-28","13:06:00",5.922916666662786,"2022-12-28","13:06:00","تهاني عبدالله القرني",5.922916666662786,null,"MALAK","Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","تم حضوري لاستقبال الاشعه لعمل اشعه حيث تم اخذ بياناتي وطلب مني الانتظار ، لم يكن القسم مزدحم ولم يتم مناداة احد حيث تم سوالي للموظفة ملاك لاكثر من مرة عن وقت دخولي وتبلغني بالانتظار وكانت ملتهيه بهاتفها ، تم انتظاري ما يقارب 40 دقيقه حيث تم ابلاغي من قبل اخصائي الاشعه ان لم تصله اوراقي الا وقت مناداته لي ، بعد ابلاغ موظفه الاستقبال لماذا لم يتم اعطاء اوراقي لاخصائي الاشعه تم التحدث معي بطريقة غير لائقه قائلة لي ( تفاهم معاهم ، روح اشتكي اسمي ملاك ) !! ","I went to the radiology department to get an X-ray. My information was taken, and I was asked to wait. The department wasn't crowded, and no one was called. I asked the employee, Malak, more than once about my arrival time, and she told me to wait, but she was busy on her phone. I waited for about 40 minutes, and the radiologist informed me that my papers hadn't reached him until he called me. After I told the receptionist why my papers hadn't been given to the radiologist, she spoke to me inappropriately, saying, \"Talk to them. Go complain. My name is Malak!\"",null,"Patient"]
[null,45,702,1798171,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-12-21T16:44:00","تهاني عبدالله القرني","24 Hours","2022-12-19","16:19:00","تهاني عبدالله القرني","2022-12-21","16:44:00",{"$nulls":3},"2022-12-21","16:44:00","تهاني عبدالله القرني",0,{"$nulls":3},-44916.697222222225,{"$nulls":3},0,{"$nulls":4},-44916.697222222225,{"$nulls":4},"2022-12-21","16:46:00",1.3888888861401938E-3,"2022-12-21","16:46:00","امال القحطاني",1.3888888861401938E-3,null,"12524-MAI ABDELNASR ELBORI ","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.4.Failure to clarify patient case to his family","تم عمل تحليل لطفلي بدون ابلاغ  والد الطفل . ","My child was tested without informing the child's father.",null,"Patient",{"$nulls":27},"Patient",{"$f":"CH44","v":32},{"$f":"CH47/65","v":{"v":0.49230769230769234,"d":"49.23%"}}]
[null,46,706,30201681,"وزارة الصحة","العيادات الخارجية","الطبي","قسم الصيدلية","2022-12-22T09:38:00","امال القحطاني","More than 72 Hours","2022-12-21","20:39:00","امال القحطاني","2022-12-22","09:38:00",{"$nulls":3},"2022-12-21","20:58:00","امال القحطاني",-0.5277777777737356,"2022-12-24","15:16:00","امال القحطاني",2.7624999999970896,"2022-12-24","15:19:00","امال القحطاني",2.0833333328482695E-3,{"$nulls":4},-44916.873611111114,{"$nulls":4},"2022-12-26","08:25:00",4.477083333331393,"2022-12-28","18:56:00","امال القحطاني",6.915277777778101,null,null,"Relationship complaints ","5. Communication","5.2.Incorrect Information","5.2.2.Communication of wrong information","تم وضع ستكير الادويه بشكل خاطئ حيث تم اخبارنا بذلك من قبل الطبيب عند الرجوع له . ","The medication label was placed incorrectly, as we were informed of by the doctor when we consulted him.",null,"Patient"]
[null,47,705,1573488,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-12-22T20:17:00","امال القحطاني","More than 72 Hours","2022-12-21","20:02:00","امال القحطاني","2022-12-22","20:17:00","2022-12-22","20:12:00","امال القحطاني","2022-12-22","20:20:00","امال القحطاني",2.0833333328482695E-3,"2022-12-28","17:46:00","امال القحطاني",5.893055555556202,{"$nulls":3},-44923.740277777775,{"$nulls":4},-44917.84722222222,{"$nulls":4},"2022-12-28","18:09:00",5.909027777779556,"2023-01-03","10:25:00","امال القحطاني",11.586805555562023,null,"90247-FAHAD ALDOSARY ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.1.Substandard clinical/nursing care"," لا يوجد أي تجاوب من قبل الدكتور حيث ان حالتي اصبحت سيئه اكثر بعد الخروج من العياده ولا يوجد اي نتيجه لزيارتي . ","There was no response from the doctor, as my condition worsened after leaving the clinic, and my visit yielded no results.",null,"Patient",{"$nulls":27},"24 Hours","48 Hours","72 Hours","More than 72 hours"]
[null,48,704,30209219,"مراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-12-22T20:23:00","امال القحطاني","48 Hours","2022-12-21","19:28:00","امال القحطاني","2022-12-22","20:23:00","2022-12-22","18:25:00","امال القحطاني","2022-12-22","18:25:00","امال القحطاني",-0.08194444444961846,{"$nulls":3},-44917.76736111111,{"$nulls":3},0,{"$nulls":4},-44917.76736111111,"2022-12-24","15:15:00","امال القحطاني",{"$f":"(AL50+AK50)-(U50+T50)","v":1.8680555555547471},null,null,-44917.76736111111,{"$nulls":3},-44917.76736111111,null,"11866-MOHAMMED NADER ELSAYED ","Management complaints","3. Institutional issues","3.2.Environment","3.2.2.Poor cleanliness/sanitizing","تم الفحص علي من قبل الطبيب المعالج ولم يكن هناك اتخاذ لاحترازات السلامه حيث لم يرتدي القفاز اثناء الفحص داخل العياده . ","I was examined by the attending physician, and no safety precautions were taken as he did not wear gloves during the examination inside the clinic.",null,"Patient",{"$nulls":27},7,3,2,20]
[4,49,707,1747867,"مراجع","الطوارئ","الطبي","أطباء الطوارئ","2022-12-24T10:47:00","تهاني عبدالله القرني","More than 72 Hours","2022-12-22","12:59:00","تهاني عبدالله القرني","2022-12-24","10:47:00","2022-12-24","10:15:00","تهاني عبدالله القرني","2022-12-24","10:48:00","تهاني عبدالله القرني",6.9444443943211809E-4,"2022-12-25","14:29:00","تهاني عبدالله القرني",1.1534722222277196,"2022-12-27"," 11:29 AM","تهاني عبدالله القرني",{"$error":"#VALUE!"},{"$nulls":4},-44919.45,{"$nulls":4},"2022-12-27","13:03:00",3.09375,"2022-12-28","13:07:00","تهاني عبدالله القرني",4.096527777779556,null,"12524-MAI ABDELNASR ELBORI ","Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment","بتاريخ 28 مايو 2022م تم دخولي الى قسم الطوارئ حيث طلب مني الطبيب تحاليل و تخطيط قلب وبعدها  تم كتابة بالتقرير انها عمليه انتحار او انها اخذت ادوية كثيره وانا عملت تحاليل بنفس الوقت ولم يظهر شي مما ذكره الطبيب وبعد ذلك طلب مني مجلس التامين السعودي بعمل تحليل اوفر دوز وطلع بالمعدل طبيعي وهذا تحليل بعد خمس ايام من دخولي الطوارئ بالاضافة الى لم يذكر الطيبب انني كنت اتعرض للعنف حيث يظهر علي اثار كدمات من الضرب. ","On May 28, 2022, I was admitted to the emergency department where the doctor asked me for tests and an electrocardiogram. After that, it was written in the report that it was a suicide attempt or that I had taken too many medications. I had tests done at the same time and nothing of what the doctor mentioned appeared. After that, the Saudi Insurance Council asked me to do an overdose test and it came out normal. This test was five days after I entered the emergency department. In addition, the doctor did not mention that I was subjected to violence, as there are signs of bruises from beatings on me.",null,"Patient",{"$nulls":27},{"$f":"CG50/CH47","v":{"v":0.21875,"d":"21.88%"}},{"$f":"CH50/CH47","v":{"v":0.09375,"d":"9.38%"}},{"$f":"CI50/CH47","v":{"v":0.0625,"d":"6.25%"}},{"$f":"CJ50/CH47","v":{"v":0.625,"d":"62.50%"}}]
[null,50,695,30240276,"ذوي المراجع","العيادات الخارجية","الإداري","قسم المواعيد","2022-12-24T10:53:00","تهاني عبدالله القرني","48 Hours","2022-12-19","15:22:00","تهاني عبدالله القرني","2022-12-24","10:53:00","2022-12-22","14:47:00","تهاني عبدالله القرني","2022-12-22","14:47:00","تهاني عبدالله القرني",-1.8375000000014552,{"$nulls":3},-44917.61597222222,{"$nulls":3},0,{"$nulls":4},-44917.61597222222,"2022-12-24","10:53:00","تهاني عبدالله القرني",{"$nulls":3},-44917.61597222222,{"$nulls":3},-44917.61597222222,null,null,"Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling"," حجزت موعد لبنتي مع الدكتور معاذ الاحمد على اساس أنه مساء وليس صباح...وعندما وصلنا المستشفى تبين ان\nالححز تم صباح الاحد وليس مساء يوم الأحد كما طلبنا.","I booked an appointment for my daughter with Dr. Muath Al-Ahmad, supposedly for the evening, not the morning... but when we arrived at the hospital, it turned out that the appointment was made on Sunday morning, not Sunday evening as we had requested.",null,"Patient"]
[null,51,698,30174972,"ذوي المراجع","العيادات الخارجية","التمريض","تمريض غرفة التطعيمات","2022-12-24T11:12:00","تهاني عبدالله القرني","48 Hours","2022-12-19","15:23:00","تهاني عبدالله القرني","2022-12-24","11:12:00","2022-12-24","11:11:00","تهاني عبدالله القرني","2022-12-24","11:11:00","تهاني عبدالله القرني",-6.944444467080757E-4,{"$nulls":3},-44919.46597222222,{"$nulls":3},0,{"$nulls":4},-44919.46597222222,"2022-12-25","14:04:00","تهاني عبدالله القرني",{"$nulls":3},-44919.46597222222,{"$nulls":3},-44919.46597222222,null,null,"Clinical complaints","2. Safety","2.1.Medication & Vaccination","2.1.12.Refusal to vaccinate","خروج الممرضه وعدم اعطى الطفل اللتطعيم بحجة انتهى الدوام وهو من المفترض قبل خروجها يكون هناك\nمناوب عنها ولكن خرجت ولم تتجاوب معنا وتم طلب بديله ولكن ايضا لايوجد تجاوب من رئيسة الممرضات الا بعد\n٣٥ دقيقه من الانتظار امام غرفة التطعيم.","The nurse left without giving the child the vaccination, claiming her shift was over. She should have been replaced before she left, but she didn't respond to us. We requested a replacement, but the head nurse didn't respond either, and we waited 35 minutes in front of the vaccination room.",null,"Patient",{"$nulls":27},"In-Patient",0,{"$f":"CH53/CH56","v":{"v":0,"d":"0.00%"}}]
[null,52,697,30214290,"مراجع","العيادات الخارجية","الطبي","عيادات الأسنان","2022-12-25T14:01:00","تهاني عبدالله القرني","More than 72 Hours","2022-12-19","15:23:00","تهاني عبدالله القرني","2022-12-25","14:01:00","2022-12-25","13:41:00","تهاني عبدالله القرني","2022-12-25","14:02:00","تهاني عبدالله القرني",6.944444467080757E-4,"2022-12-28","13:07:00","تهاني عبدالله القرني",2.961805555554747,"2023-01-01","17:16:00","تهاني عبدالله القرني",4.172916666670062,"2023-01-02","19:29:00","تهاني عبدالله القرني","No Response ",8.227083333331393,"2023-05-07","09:57:00","تهاني عبدالله القرني",{"$nulls":3},-44920.58472222222,{"$nulls":3},-44920.58472222222,null,"Dr.Mohammed Alshumrani","Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","تم حضوري لدى عيادة الطبيب محمد الشمراني بتاريخ 17 ديسمبر 2022م الساعه 8:17 وموعدي الساعه 8:20 مساء حيث تم انتظاري ولم يتم مناداتي الا الساعه 9:40 دقيقه وتم ابلاغي من قبل الطبيب بانه سيتم الكشف علي فقط ولن يتم خلع الضرس لانني متاخره وانا لم يتم تاخري عن الموعد وتم ابلاغي بانه تم مناداتي ولم يتم مناداتي . ","I arrived at Dr. Mohammed Al-Shamrani’s clinic on December 17, 2022, at 8:17, and my appointment was at 8:20 PM. I waited and was not called until 9:40 PM. The doctor informed me that I would only be examined and that the tooth would not be extracted because I was late, even though I was not late for the appointment. I was informed that I had been called but not called.",null,"Patient",{"$nulls":27},"Out-Patient",29,{"$f":"CH54/CH56","v":{"v":0.90625,"d":"90.63%"}}]
[null,53,715,30241624,"وزارة الصحة","الطوارئ","الطبي","أطباء الطوارئ","2022-12-25T14:45:00","امال القحطاني","24 Hours","2022-12-25","14:45:00","امال القحطاني","2022-12-25","14:45:00",{"$nulls":3},"2022-12-25","14:45:00","امال القحطاني",0,{"$nulls":3},-44920.614583333336,{"$nulls":3},0,{"$nulls":4},-44920.614583333336,{"$nulls":3},{"$f":"(AL55+AK55)-(U55+T55)","v":-44920.614583333336},"2022-12-25","14:53:00",0.005555555551836733,"2022-12-25","14:53:00","امال القحطاني",0.005555555551836733,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","لم يتم اعطائي اجازة مرضيه ","I was not given sick leave.",null,"Patient",{"$nulls":27},"ER",3,{"$f":"CH55/CH56","v":{"v":0.09375,"d":"9.38%"}}]
[null,54,718,1259164,"وزارة الصحة","التنويم","التمريض","تمريض تنويم الجراحة العامة","2022-12-25T16:37:00","تهاني عبدالله القرني","72 Hours","2022-12-25","16:49:00","تهاني عبدالله القرني","2022-12-25","16:37:00",{"$nulls":3},"2022-12-25","16:38:00","تهاني عبدالله القرني",6.944444467080757E-4,"2022-12-25","11:51:00","تهاني عبدالله القرني",-0.1993055555576575,{"$nulls":3},-44920.49375,{"$nulls":4},-44920.69305555556,{"$nulls":4},"2022-12-26","13:44:00",0.8791666666656965,"2022-12-28","11:50:00","تهاني عبدالله القرني",2.7999999999956344,null,null,"Relationship complaints ","6. Humanness / Caring","6.1.Emotional Support","6.1.2.Neglect","في 23 ديسمبر 2022، خرجت من المستشفى ولم تقم الممرضات بإزالة القنية مني.","on 23dec 2022, i discharge from the hospital and the nurses did not  removed the cannula for me . ",null,"Patient",{"$nulls":27},"Total",{"$f":"CH53+CH54+CH55","v":32},{"$f":"SUM(CI53:CI55)","v":{"v":1,"d":"100%"}}]
[null,55,729,1787988,"وزارة الصحة","التنويم","الإداري","قسم المالية","2022-12-26T15:11:00","تهاني عبدالله القرني","72 Hours","2022-12-26","15:11:00","تهاني عبدالله القرني","2022-12-26","15:11:00",{"$nulls":3},"2022-12-26","15:11:00","تهاني عبدالله القرني",0,{"$nulls":3},-44921.63263888889,{"$nulls":3},0,{"$nulls":4},-44921.63263888889,{"$nulls":4},"2022-12-28","15:40:00",2.0201388888890506,"2022-12-28","15:40:00","تهاني عبدالله القرني",2.0201388888890506,null,null,"Management complaints","3. Institutional issues","3.4.Finance and Billing","3.4.3.Calculate Additional amount","تم الاتفاق مع الطبيب باجراء عملية ثلاث اصابع حيث تم دفع مبلغ 6000 وبعد ذلك تم ابلاغنا من قبل المجاسب بان يجب دفع مبلغ 2000 لان الطبيب عمل اجراء اضافي . ","An agreement was made with the doctor to perform a three-finger operation, for which an amount of 6000 was paid. After that, we were informed by the accountant that we must pay an amount of 2000 because the doctor performed an additional procedure.",null,"Patient",{"$nulls":27},"Medical",24,{"$f":"CH57/CH60","v":{"v":0.75,"d":"75.00%"}}]
[null,56,722,30119064,"مراجع","العيادات الخارجية","الإداري","استقبال العيادات الخارجية","2022-12-26T21:00:00","امال القحطاني","More than 72 Hours","2022-12-25","20:08:00","امال القحطاني","2022-12-26","09:00:00","2022-12-26","09:02:00","امال القحطاني","2022-12-26","21:02:00","امال القحطاني",0.5013888888861402,"2023-01-03","10:04:00","امال القحطاني",7.5430555555576575,{"$nulls":3},-44929.419444444444,{"$nulls":4},-44921.876388888886,{"$nulls":4},"2023-01-12","15:02:00",16.75,"2023-01-12","15:02:00","امال القحطاني",16.75,null,null,"Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues","عند حضوري على موعدي بتاريخ ٢٥ ديسمبر تم التوجه لموظفة استقبال عيادات الاسنان وتم التشيك على ملفي وطلبت مني الانتظار وبعد انتظار أكثر من ساعه وعند الذهاب لنفس موظفة الاستقبال وتوضيحي لهم بأن موعدي يتطلب أكثر من 40 دقيقه يتم اخباري من قبلها بأن هناك خلل في الموافقة للتأمين ويجب تحديث البيانات ولا يمكن الدخول للطبيب لرفضه استقبالي لنفس العذرالسابق بأن وقت العمل أوشك على النهاية ولا يوجد وقت كافي لعمل الاجراءات رغم حضوري الساعه 6:55 والعمل ينتهي 8:00 ويجب حجز موعد اخر ولم يتم استرجاع مبلغ الزياره الاولى ايضا .","When I arrived for my appointment on December 25th, I went to the dental clinic receptionist, and she checked my file and asked me to wait. After waiting for more than an hour, when I went to the same receptionist and explained to them that my appointment required more than 40 minutes, she told me that there was a problem with the insurance approval and that the data needed to be updated. I could not enter to see the doctor because he refused to see me for the same previous excuse that the working hours were about to end and there was not enough time to complete the procedures, even though I arrived at 6:55 and the work ends at 8:00. I had to book another appointment, and the first visit fee was not refunded either.",null,"Patient",{"$nulls":27},"Admin",5,{"$f":"CH58/CH60","v":{"v":0.15625,"d":"15.63%"}}]
[null,57,719,30012477,"مراجع","العيادات الخارجية","الطبي","عيادات الجلدية","2022-12-27T15:31:00","تهاني عبدالله القرني","More than 72 Hours","2022-12-25","17:48:00","تهاني عبدالله القرني","2022-12-27","15:31:00","2022-12-27","11:47:00","تهاني عبدالله القرني","2022-12-27","15:32:00","تهاني عبدالله القرني",6.944444467080757E-4,"2022-12-28","13:08:00","تهاني عبدالله القرني",0.9000000000014552,"2023-01-01","17:17:00","تهاني عبدالله القرني",4.172916666662786,"2023-01-02","19:29:00","تهاني عبدالله القرني","No Response ",6.164583333331393,{"$nulls":3},{"$f":"(AL59+AK59)-(U59+T59)","v":-44922.64722222222},"2023-02-27","13:24:00",61.911111111112405,"2023-02-27","13:24:00","تهاني عبدالله القرني",61.911111111112405,null,"DR.KAREEM AHMAD HAMED","Clinical complaints","1. Quality","1.1. Examination","1.1.2. Inadequate/incomplete assessment"," بتاريخ  25 ديسمبر 2022م تم زيارتي الى عيادة الطبيب كريم احمد حيث تعامل معي الطبيب بطريقه غير مباليه بالاضافة الى كان غير متجاوب ولم يتم اعطائي اجازه مرضيه او ادوية. ","On December 25, 2022, I visited Dr. Karim Ahmed’s clinic, where the doctor treated me in an indifferent manner, in addition to being unresponsive and not giving me sick leave or medication.",null,"Patient",{"$nulls":27},"Nursing ",3,{"$f":"CH59/CH60","v":{"v":0.09375,"d":"9.38%"}}]
[null,58,725,30182531,"وزارة الصحة","العيادات الخارجية","الإداري","قسم التقارير الطبية","2022-12-27T15:40:00","تهاني عبدالله القرني","24 Hours","2022-12-27","15:40:00","تهاني عبدالله القرني","2022-12-27","15:40:00",{"$nulls":3},"2022-12-27","15:40:00","تهاني عبدالله القرني",0,{"$nulls":3},-44922.65277777778,{"$nulls":3},0,{"$nulls":4},-44922.65277777778,{"$nulls":4},"2022-12-27","15:49:00",6.2499999985448085E-3,"2022-12-27","15:49:00","تهاني عبدالله القرني",6.2499999985448085E-3,null,null,"Management complaints","3. Institutional issues","3.7.Medical records","3.7.7.Sick leave issues","لم يتم رفع الاجازه من قبل قسم التقارير . ","The leave request was not submitted by the reporting department.",null,"Patient",{"$nulls":27},"Total",{"$f":"CH57+CH58+CH59","v":32},{"$f":"CI57+CI58+CI59","v":{"v":1,"d":"100%"}}]
[null,59,727,30004314,"ذوي المراجع","العيادات الخارجية","الطبي","عيادات العيون","2022-12-28T11:18:00","تهاني عبدالله القرني","48 Hours","2022-12-28","11:00:00","تهاني عبدالله القرني","2022-12-28","11:18:00","2022-12-29","13:11:00","تهاني عبدالله القرني","2022-12-29","13:23:00","تهاني عبدالله القرني",{"$f":"(U61+T61)-(P61+O61)","v":1.0868055555547471},{"$nulls":3},-44924.55763888889,{"$nulls":3},0,{"$nulls":4},-44924.55763888889,{"$nulls":4},"2022-12-29","14:14:00",0.03541666666569654,"2022-12-31","11:31:00","تهاني عبدالله القرني",1.922222222223354,null,"15547-ESRAA AHMED RAMADAN MOHAMED ","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling"," بتاريخ 28 ديسمبر2022م تم حجز موعد مع الدكتوره اسراء الساعة 10:10 صباحا ، وتم الوصول قبل الموعد المحدد. و عند السؤال يفيد الموظفين - استقبال / تمريض بأن الدكتوره في الطريق ، وعلي الانتظار5 دقائق ، ثم 10 دقائق ، ثم افادتي بأن الدكتوره في مواقف السيارات ، ولكن لم تحضر الطبيبه . حيث تم انتظارنا  اكثر من ساعة ولم تأت الدكتوره . وذلك ادى الى استيائنا  الشديد والغاء الكشفيه. \n","On December 28, 2022, an appointment was booked with Dr. Israa at 10:10 AM, and I arrived before the scheduled time. Upon inquiring, the reception/nursing staff informed me that the doctor was on her way and that I should wait for 5 minutes, then 10 minutes, and finally that she was in the parking lot. However, the doctor did not appear. We waited for over an hour, and the doctor still did not come. This led to our extreme dissatisfaction, and we canceled the appointment.",null,"Patient"]
[null,60,723,1784365,"ذوي المراجع","التنويم","الإداري","إدارة التنويم","2022-12-28T13:03:00","تهاني عبدالله القرني","48 Hours","2022-12-26","13:00:00","تهاني عبدالله القرني","2022-12-28","13:03:00","2022-12-28","13:02:00","تهاني عبدالله القرني","2022-12-28","13:04:00","تهاني عبدالله القرني",{"$f":"(U62+T62)-(P62+O62)","v":6.944444467080757E-4},{"$nulls":3},-44923.544444444444,{"$nulls":3},0,{"$nulls":4},-44923.544444444444,{"$nulls":4},"2022-12-28","13:19:00",0.010416666664241347,"2022-12-29","13:29:00","تهاني عبدالله القرني",1.0173611111094942,null,"HAWAS ALSADOUN / ALAA ALYOUSEF","Relationship complaints ","5. Communication","5.1.Patient-staff Communication","5.1.1.Miscommunication with Patient","افيدكم بأنه في يوم الأثنين الموافق 2022/12/26م كان هناك عملية لأبني / احمد في الساعة 12 ظهراً، مع الدكتور/ محمد العتيبي ، وتم نقلنا للغرفة 5113 قبل العملية ، وفي تمام الساعة الـ50:11ظهراً وقبل العملية بدقائق تفاجأت بدخول الاخصائية الاجتماعية / الاء عبداالله اليوسف وادخلت معها طليقتي والدة ابني احمد دون الاستئذان مني بدخولها فسألت الاخصائية لماذا تسمح بدخول طليقتي فردت علي : أن هذه المشاكل ينبغي حلها بيننا وكان ابني احمد متوتر جداً من دخول والدته ومعرضاً بوجهه ورافض النظر لوالدته وكذلك رفض الرد على والدته والسلام عليها والاخصائية تنظر وسبب رفضه واعراضه عن والدته انها كانت تعنفه واسباب اخرى تسببت بمشاكل نفسية كبيرة على ابني حيث تم اسقاط الحضانة من الأم وجعلها لي ، فوجهتني الاخصائية للأستاذ / حواس ( مدير التنويم ) فذهبت له وسألته لماذا تم السماح للأم بالصعود ودخول غرفة التنويم والتأثير على نفسي ابني بشكل سيئ قبل العملية بدقائق فأجابني بأن هذه المرة الأولى التي نواجهه مثل هذه الحالة فقلت له كان من المفترض سؤالي والاستئذان مني قبل ادخال طليقتي وهذا حق من حقوقي كولي وحق لأبني كمريض.  ","I am writing to inform you that on Monday, December 26, 2022, my son Ahmed was scheduled for surgery at 12:00 PM with Dr. Mohammed Al-Otaibi. We were taken to room 5113 before the surgery. At 11:50 AM, just minutes before the procedure, I was surprised when the social worker, Alaa Abdullah Al-Yousef, entered the room and brought my ex-wife, Ahmed's mother, with her without my permission. I asked the social worker why she was allowing my ex-wife to enter, and she replied that these issues should be resolved between us. My son Ahmed was very agitated by his mother's presence, turning his face away and refusing to look at her. He also refused to acknowledge or greet her, even though the social worker was watching. The reason for his refusal and aversion to his mother was that she had abused him, among other reasons that caused him significant psychological problems. Custody was subsequently taken from his mother and given to me. The social worker then directed me to Mr. Hawas (the ward director). I went to him and asked why the mother had been allowed to come up and enter the room. The ward and the negative psychological impact on my son a few minutes before the operation. He replied that this was the first time we had encountered such a case. I told him that he should have asked me and sought my permission before bringing in my ex-wife, and this is one of my rights as a guardian and a right of my son as a patient.",null,"Patient"]
[null,61,425,30216249,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-12-28T17:48:00","تهاني عبدالله القرني","24 Hours","2022-10-20","10:05:00","تهاني عبدالله القرني","2022-12-28","17:48:00","2022-11-29","18:02:00","تهاني عبدالله القرني","2022-11-29","18:02:00","تهاني عبدالله القرني",-28.990277777782467,{"$nulls":3},-44894.751388888886,{"$nulls":3},0,{"$nulls":4},-44894.751388888886,{"$nulls":3},{"$f":"(AL63+AK63)-(U63+T63)","v":-44894.751388888886},"2022-11-29","18:04:00",1.3888888934161514E-3,"2022-11-29","18:04:00","تهاني عبدالله القرني",1.3888888934161514E-3,null,"90247-FAHAD ALDOSARY ","Relationship complaints ","6. Humanness / Caring","6.2.Assault  and Harassment","6.2.1.Inappropriate/aggressive behavior"," اسلوب غير لائق وعدم حسن التصرف مع المريض واتاحت الفرصه","Inappropriate behavior and poor treatment of the patient, and failure to provide the opportunity",null,"Patient"]
[5,62,735,30000472,"مراجع","العيادات الخارجية","الطبي","فني دراسة الجهد القلب","2022-12-31T10:29:00","تهاني عبدالله القرني","24 Hours","2022-12-31","10:17:00","تهاني عبدالله القرني","2022-12-31","10:29:00","2023-01-01","20:53:00","تهاني عبدالله القرني","2023-01-01","20:53:00","تهاني عبدالله القرني",1.4333333333343035,{"$nulls":3},-44927.87013888889,{"$nulls":3},0,{"$nulls":4},-44927.87013888889,"2023-01-01","20:55:00","تهاني عبدالله القرني",{"$nulls":3},-44927.87013888889,{"$nulls":3},-44927.87013888889,null,"DR.NASHWA","Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues"," المماطله في دخول الاختبار وتأخيره لأكثر من مره رغم وجودي بالمستشفى قبل الموعد ب٢٠ دقيقة وهذا غير\nمستغرب بسبب طريقتها في العمل ف هي تجلس لفترات طويلة في السواليف بعيادة 7","The delay in taking the test, which was postponed multiple times despite my arrival at the hospital 20 minutes before the scheduled time, is not surprising given her work style. She spends long periods chatting in Clinic 7.",null,"Patient"]
[null,63,736,1580482,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-12-31T13:34:00","تهاني عبدالله القرني","More than 72 Hours","2022-12-31","11:56:00","تهاني عبدالله القرني","2022-12-31","13:34:00","2022-12-31","12:51:00","تهاني عبدالله القرني","2022-12-31","13:36:00","تهاني عبدالله القرني",1.3888888861401938E-3,"2023-01-01","17:17:00","تهاني عبدالله القرني",1.1534722222204437,"2023-01-02","19:30:00","تهاني عبدالله القرني",1.0923611111138598,"2023-01-03","16:15:00","تهاني عبدالله القرني","No Response ",3.110416666670062,"2023-05-07","09:59:00","تهاني عبدالله القرني",{"$nulls":3},-44926.566666666666,{"$nulls":3},-44926.566666666666,null,"90247-FAHAD ALDOSARY ","Clinical complaints","1. Quality","1.3.Quality of Care","1.3.5.Rushed, not time to see patients","بتاريخ 31 ديسمبر2022م تم حضوري  الساعه 10 صباحا و تاخر الدكتور 50 دقيقه و بعد وصوله ودخلت العياده لم اجلس اكثر من\n3 دقايق ابلغته فيها بمرضي و علاجي و اذا كان عنده ايه نصائح لي و لكنه لم يجب على اي شئ و تفضل الدكتور و قام\nبفتح باب العياده و انا جالس امامه بما معنى يجب ان اخرج من العياده متسرعا جدا و قام بمناداه المريضه التي\nبعدي و حين توجهت الصيدليه و بعد 40 دقيقه انتظار نكتشف انه وصف العلاج الخطأ لانه لم يسمع مني و لم يفحص تاريخي المرضي المبين عنده علاجي حتى يكرره وتم الاتصال عليه من الصيدليه لتصحيح العلاج .","On December 31, 2022, I arrived at 10:00 AM. The doctor was 50 minutes late. After he arrived and I entered the clinic, I didn't sit for more than 3 minutes. I informed him of my illness and treatment, and asked if he had any advice for me, but he didn't respond to anything. The doctor then opened the clinic door while I was sitting in front of him, implying that I should leave the clinic very quickly. He called the patient after me. When I went to the pharmacy, after waiting for 40 minutes, we discovered that he had prescribed the wrong medication because he hadn't listened to me or reviewed my medical history, which included my prescribed treatment. The pharmacy then contacted him to correct the medication.",null,"Patient"]
[null,64,737,31107062,"مراجع","العيادات الخارجية","الطبي","عيادات جراحة العظام","2022-12-31T14:01:00","تهاني عبدالله القرني","More than 72 Hours","2022-12-31","12:35:00","تهاني عبدالله القرني","2022-12-31","14:01:00","2023-01-08","19:49:00","تهاني عبدالله القرني","2023-01-08","19:49:00","تهاني عبدالله القرني",8.241666666668607,{"$nulls":3},-44934.825694444444,{"$nulls":3},0,{"$nulls":4},-44934.825694444444,"2023-01-08","19:50:00","تهاني عبدالله القرني",{"$f":"(AL66+AK66)-(U66+T66)","v":6.944444467080757E-4},null,null,-44934.825694444444,{"$nulls":3},-44934.825694444444,null,"DR.MOHAMMED MUNEER KHAN","Clinical complaints","1. Quality","1.2.Patient journey","1.2.2.Patient flow issues"," دخلت وتم تسجيل الفاتورة من الاستقبال وانتظرت عند عيادة الدكتور ولكن انتظرت وقد استغربت من تصرف\nالموظفة تذهب الى الجالية الهندية والباكستانية وتسألهم عن أسمائهم ومن ثم تدخلهم على الدكتور وقد جاء بعدي\nاربعة مراجعين من الجنسية الهندية وتم ادخالهم قبلي لانها بنفس الطريقة تخرج وتلقي نظره على المراجعين\nوتنتقي العمالة الوافده وتسألهم عن أسمائهم وتدخلهم انا لا أقصد الإساءة لأي جالية ولكن يفترض انكم وضعتم\nفي التطبيق عند خانة الدكتور (لا يدخل عليه الا الجالية الآسيوية)","I entered, the bill was processed at reception, and I waited at the doctor's clinic. However, I was surprised by the employee's behavior. She went to the Indian and Pakistani community, asked them their names, and then let them in to see the doctor. Four other patients, also Indian, arrived after me and were seen before me because she used the same method: going out, looking at the patients, singling out the expatriate workers, asking their names, and letting them in. I don't mean to offend any community, but you should have included a setting in the app, under the doctor's section, stating that only Asian residents should be allowed in.",null,"Patient"]
[null,65,741,30176251,"مراجع","العيادات الخارجية","الطبي","عيادات الطب النفسي","2022-12-31T23:04:00","امال القحطاني","More than 72 Hours","2022-12-31","09:20:00","امال القحطاني","2022-12-31","11:04:00","2023-01-01","12:28:00","امال القحطاني","2023-01-01","12:28:00","امال القحطاني",{"$f":"(U67+T67)-(P67+O67)","v":1.0583333333343035},{"$nulls":3},-44927.51944444444,{"$nulls":3},{"$f":"(AC67+AB67)-(Y67+X67)","v":0},{"$nulls":4},-44927.51944444444,"2023-01-07","09:34:00","امال القحطاني",{"$f":"(AL67+AK67)-(U67+T67)","v":5.8791666666656965},null,null,-44927.51944444444,{"$nulls":3},-44927.51944444444,null,"90247-FAHAD ALDOSARY ","Management complaints","4. Accessibility","4.1.Access","4.1.2.Poor availability and scheduling","طلبت موعد من قبل المنسقه جلسه وتم الحجز ولما جيت للموعد وانتظرت 20 دقيقه عشان ادخل على الموعد يجي دكتور يقول عشان تاخذين جلسه لازم نرفع موافقه ، الموعد الي فاتك موافقته ملغية ولابد من الانتظار ليتم رفع الموافقه ومن ثم نبدا بالجلسه ( علما عند حجز موعدي الاخير طلبت جلسه 40- 45 دقيقه وليس مراجعه او زياره ١٠ دقايق ) تم الغاء الزياره والخروج من المستشفى  . ","I requested an appointment through the coordinator for a session and it was booked. When I arrived for the appointment and waited 20 minutes to enter the appointment, a doctor came and said that in order for me to have a session, we have to submit approval. The appointment I missed has been canceled, and I have to wait for the approval to be submitted, and then we will start the session. (Note that when I booked my last appointment, I requested a 40-45 minute session, not a 10-minute review or visit.) The visit was canceled, and I left the hospital.",null,"Patient"]
[]
[]
[{"$nulls":11},"Employee Name","Number of complaints","Total Percentage","24 Hours","48 Hours","72 Hours","More than 72 hours","Total",null,"Number of delays in sending the complaint (delay in activation)",null,"Percentage","Activated within two hours","Percentage","Total",{"$nulls":5},"الشكاوي المصعدة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"Medical",null,"Average",{"$nulls":12},"Total Complaints",{"$f":"B80","v":65}]
["Week 1",16,null,null,"MOH",14,{"$f":"F71/F75","v":{"v":0.2153846153846154,"d":"21.54%"}},null,"Medical",null,null,"امال القحطاني ",24,{"$f":"M71/M75","v":{"v":0.36923076923076925,"d":"36.92%"}},7,1,0,16,{"$f":"O72+P72+Q72+R72","v":{"v":1,"d":"100.00%"}},null,"امال القحطاني",3,{"$f":"V71/V73","v":{"v":0.2727272727272727,"d":"27.27%"}},14,{"$f":"X71/X73","v":{"v":0.25925925925925924,"d":"25.93%"}},{"$f":"X71+V71","v":17},{"$nulls":5},12,{"$nulls":3},"امال القحطاني",{"$nulls":4},"عيادات النساء والولادة",7,{"$f":"AVERAGE(AR71:AX71)","v":{"v":0.4628571428571429,"d":"0.46"}},0.1,0.17,0.8,0.8,0.14,0.13,1.1,{"$nulls":5},"Satisfaction Table"]
["Week 2",15,null,null,"CCHI",3,{"$f":"F72/F75","v":{"v":0.046153846153846156,"d":"4.62%"}},null,"عيادات النساء والولادة",7,null,"Percentage",null,null,{"$f":"O71/M71","v":{"v":0.2916666666666667,"d":"29.17%"}},{"$f":"P71/M71","v":{"v":0.041666666666666664,"d":"4.17%"}},{"$f":"Q71/M71","v":{"v":0,"d":"0.00%"}},{"$f":"R71/M71","v":{"v":0.6666666666666666,"d":"66.67%"}},null,null,"تهاني القرني",8,{"$f":"V72/V73","v":{"v":0.7272727272727273,"d":"72.73%"}},40,{"$f":"X72/X73","v":{"v":0.7407407407407407,"d":"74.07%"}},{"$f":"V72+X72","v":48},{"$nulls":9},"تهاني عبدالله القرني",{"$nulls":4},"عيادات الطب النفسي",5,{"v":5.666933333333334,"d":"5.67"},11,6,0.0008,"Closed ","Closed ",{"$nulls":7},"Total Responces"]
["Week 3",17,null,null,"Patients",32,{"$f":"F73/F75","v":{"v":0.49230769230769234,"d":"49.23%"}},null,"عيادات الطب النفسي",5,null,"تهاني عبدالله القرني",41,{"$f":"M73/M75","v":{"v":0.6307692307692307,"d":"63.08%"}},10,9,5,17,{"$f":"O74+P74+Q74+R74","v":{"v":1,"d":"100.00%"}},null,"Total",{"$f":"SUM(V71:V72)","v":11},{"$f":"W71+W72","v":{"v":1,"d":"100.00%"}},{"$f":"X71+X72","v":54},{"$f":"Y71+Y72","v":{"v":1,"d":"100.00%"}},{"$f":"Z71+Z72","v":65},{"$nulls":14},"أطباء الطوارئ",4,{"v":1.8259500000000002,"d":"1.83"},4.2,0.0008,3.1,0.003,{"$nulls":8},"Escalated Without Response"]
["Week 4",13,null,null,"Patient relatives",16,{"$f":"F74/F75","v":{"v":0.24615384615384617,"d":"24.62%"}},null,"أطباء الطوارئ",4,null,"Percentage",null,null,{"$f":"O73/M73","v":{"v":0.24390243902439024,"d":"24.39%"}},{"$f":"P73/M73","v":{"v":0.21951219512195122,"d":"21.95%"}},{"$f":"Q73/M73","v":{"v":0.12195121951219512,"d":"12.20%"}},{"$f":"R73/M73","v":{"v":0.4146341463414634,"d":"41.46%"}},{"$nulls":7},{"$f":"Y73+W73","v":{"v":2,"d":"200.00%"}},{"$nulls":14},"وحدة العناية المركزة",4,{"v":2.6277500000000003,"d":"2.63"},0.01,1.1,1E-3,9.4,{"$nulls":8},"Closed Without Response"]
["Week 5",4,null,null,"Total",{"$f":"F71+F72+F73+F74","v":65},{"$f":"G71+G72+G73+G74","v":{"v":1,"d":"100.00%"}},null,"وحدة العناية المركزة",4,null,"Total",{"$f":"SUM(M71:M74)","v":65},{"$f":"N71+N73","v":{"v":1,"d":"100.00%"}},{"$f":"O71+O73","v":17},{"$f":"P71+P73","v":10},{"$f":"Q71+Q73","v":5},{"$f":"R71+R73","v":33},{"$f":"O76+P76+Q76+R76","v":{"v":1,"d":"100.00%"}},{"$nulls":21},"عيادات الباطنية",3,0.64,"Closed ","Closed ",0.64,{"$nulls":9},"Satisfied"]
["Total",{"$f":"SUM(B71:B75)","v":65},null,null,"In-Patient",13,{"$f":"F76/F79","v":{"v":0.2,"d":"20.00%"}},null,"عيادات الباطنية",3,{"$nulls":4},{"$f":"O75/M75","v":{"v":0.26153846153846155,"d":"26.15%"}},{"$f":"P75/M75","v":{"v":0.15384615384615385,"d":"15.38%"}},{"$f":"Q75/M75","v":{"v":0.07692307692307693,"d":"7.69%"}},{"$f":"R75/M75","v":{"v":0.5076923076923077,"d":"50.77%"}},{"$nulls":22},"عيادات الجلدية",3,{"v":44.68666666666667,"d":"44.69"},0.06,72,62,{"$nulls":9},"Neutral"]
[{"$nulls":4},"Out-Patient",45,{"$f":"F77/F79","v":{"v":0.6923076923076923,"d":"69.23%"}},null,"عيادات الجلدية",3,{"$nulls":21},"الشكاوي المغلقة","خلال 72","مبكرة","متأخرة","الموظف المسؤول",{"$nulls":4},"عيادات العيون",3,{"v":0.0385,"d":"0.04"},0.057,"Closed ",0.02,{"$nulls":9},"Dissatisfied"]
["1st Half",39,null,null,"ER",7,{"$f":"F78/F79","v":{"v":0.1076923076923077,"d":"10.77%"}},null,"عيادات العيون",3,{"$nulls":21},14,{"$nulls":3},"امال القحطاني",{"$nulls":4},"تنويم النساء والولادة",2,{"$f":"AVERAGE(AR78:AX78)","v":{"v":11.4,"d":"11.40"}},18,4.8,{"$nulls":10},"No Response"]
["2nd Half",26,null,null,"Total",{"$f":"F76+F77+F78","v":65},{"$f":"G76+G77+G78","v":{"v":1,"d":"100.00%"}},null,"تنويم النساء والولادة",2,{"$nulls":25},"تهاني عبدالله القرني",{"$nulls":4},"عيادات الأطفال",2,{"v":14,"d":"14.00"},14,"Closed ",{"$nulls":10},"Satisfaction Rate",{"$f":"(BE75/BE72)*100","v":{"$error":"#DIV/0!"}}]
["Total",{"$f":"B78+B79","v":65},null,null,"Medical",44,{"$f":"F80/F83","v":{"v":0.676923076923077,"d":"67.69%"}},null,"عيادات الأطفال",2,{"$nulls":30},"عيادات جراحة العظام",2,{"v":4,"d":"4.00"},4,"Closed ",{"$nulls":10},"Response Rate",{"$f":"BE72/BE70","v":0}]
[{"$nulls":4},"Admin",14,{"$f":"F81/F83","v":{"v":0.2153846153846154,"d":"21.54%"}},null,"عيادات جراحة العظام",2,{"$nulls":30},"قسم المختبر",2,{"v":3.4,"d":"3.40"},5,1.8]
[{"$nulls":4},"Nursing",7,{"$f":"F82/F83","v":{"v":0.1076923076923077,"d":"10.77%"}},null,"قسم المختبر",2,{"$nulls":21},"Total Escalated",12,{"$nulls":7},"الأشعة",1,0.88,0.88]
[{"$nulls":4},"Total",{"$f":"F80+F81+F82","v":65},{"$f":"G80+G81+G82","v":{"v":1,"d":"100.00%"}},null,"الأشعة",1,{"$nulls":21},"Total Closed",14,{"$nulls":7},"عيادات الأسنان",1,{"$f":"AVERAGE(AR83:AX83)","v":{"$error":"#DIV/0!"}},"Closed ",{"$nulls":11},"The Rightful Side"]
[{"$nulls":8},"عيادات الأسنان",1,{"$nulls":30},"عيادات جراحة الأنف وأذن وحنجرة",1,0.14,0.14]
[{"$nulls":8},"عيادات جراحة الأنف وأذن وحنجرة",1,{"$nulls":21},"Reason For Escalation","Number","Percentage",{"$nulls":6},"فني دراسة الجهد القلب",1,{"$error":"#DIV/0!"},"Closed ",{"$nulls":11},"Hospital Right",null,{"$f":"BE85/BE87","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"فني دراسة الجهد القلب",1,{"$nulls":21},"عدم رضى المريض",null,{"$f":"AG86/AG89","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم الصيدلية",1,{"v":4.5,"d":"4.50"},4.5,{"$nulls":11},"Patient Right",null,{"$f":"BE86/BE87","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"قسم الصيدلية",1,{"$nulls":21},"تأخير الرد من قبل القسم",null,{"$f":"AG87/AG89","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم العلاج الطبيعي",1,{"v":1,"d":"1.00"},1,{"$nulls":11},"Total",{"$f":"BE86+BE85","v":0},{"$f":"BF85+BF86","v":{"$error":"#DIV/0!"}}]
[{"$nulls":8},"قسم العلاج الطبيعي",1,{"$nulls":21},"سبب آخر",null,{"$f":"AG88/AG89","v":{"$error":"#VALUE!"}},{"$nulls":6},"قسم جراحة العظام",1,{"v":1,"d":"1.00"},1]
[{"$nulls":8},"قسم جراحة العظام",1,{"$nulls":21},"Total ",{"$f":"AG86+AG87+AF88","v":{"$error":"#VALUE!"}},{"$f":"AH86+AH88+AH87","v":{"$error":"#VALUE!"}},{"$nulls":6},"Total",{"$f":"SUM(AP71:AP88)","v":44}]
[{"$nulls":8},"Total",{"$f":"SUM(J72:J89)","v":44}]
[{"$nulls":40},"Non-Medical",null,"Average"]
[{"$nulls":40},"قسم الموافقات الطبية",4,{"$f":"AVERAGE(AR92:AW92)","v":{"v":3.4025,"d":"3.40"}},0.01,8.4,1,4.2]
[{"$nulls":8},"Non-Medical",{"$nulls":31},"استقبال العيادات الخارجية",3,{"$f":"AVERAGE(AR93:AW93)","v":8.38},"Closed ",0.01,16.75]
[{"$nulls":8},"قسم الموافقات الطبية",4,{"$nulls":30},"قسم المواعيد",2,{"$f":"AVERAGE(AR94:AW94)","v":0.08},0.08,"Closed "]
[{"$nulls":8},"استقبال العيادات الخارجية",3,{"$nulls":30},"إدارة التنويم",1,{"$f":"AVERAGE(AR95:AW95)","v":{"v":0.006,"d":"0.01"}},0.006]
[{"$nulls":8},"قسم المواعيد",2,{"$nulls":30},"استقبال الأشعة",1,{"$f":"AVERAGE(AR96:AW96)","v":{"v":6,"d":"6.00"}},6]
[{"$nulls":8},"إدارة التنويم",1,{"$nulls":30},"قسم الأمن",1,{"$f":"AVERAGE(AR97:BB97)","v":{"v":19,"d":"19.00"}},19]
[{"$nulls":8},"استقبال الأشعة",1,{"$nulls":30},"قسم التقارير الطبية",1,{"$f":"AVERAGE(AR98:AW98)","v":{"v":0.003,"d":"0.00"}},0.003]
[{"$nulls":8},"قسم الأمن",1,{"$nulls":30},"قسم المالية",1,{"$f":"AVERAGE(AR99:AW99)","v":{"v":2,"d":"2.00"}},2]
[{"$nulls":8},"قسم التقارير الطبية",1,{"$nulls":30},"Total",{"$f":"SUM(AP92:AP99)","v":14}]
[{"$nulls":8},"قسم المالية",1]
[{"$nulls":8},"Total",{"$f":"SUM(J94:J101)","v":14}]
[{"$nulls":40},"Nursing",null,"Average"]
[{"$nulls":40},"تمريض الطوارئ",2,{"$f":"AVERAGE(AR104:AT104)","v":0.11},0.18,0.04]
[{"$nulls":8},"Nursing",{"$nulls":31},"تمريض تنويم الأطفال",1,{"v":19,"d":"19.00"},19]
[{"$nulls":8},"تمريض الطوارئ",2,{"$nulls":30},"تمريض تنويم الجراحة العامة",1,0.87,0.87]
[{"$nulls":8},"تمريض تنويم الأطفال",1,{"$nulls":30},"تمريض غرفة التطعيمات",1,{"$error":"#DIV/0!"},"Closed "]
[{"$nulls":8},"تمريض تنويم الجراحة العامة",1,{"$nulls":30},"تمريض غرفة تقديم الأدوية الوريدية (20)",1,{"v":8.3,"d":"8.30"},8.3]
[{"$nulls":8},"تمريض غرفة التطعيمات",1,{"$nulls":30},"تمريض وحدة العناية المتوسطة",1,{"$f":"AVERAGE(AR109:AX109)","v":{"$error":"#DIV/0!"}},"Closed "]
[{"$nulls":8},"تمريض وحدة العناية المتوسطة",1,{"$nulls":30},"Total",{"$f":"SUM(AP104:AP109)","v":7}]
[{"$nulls":8},"تمريض غرفة تقديم الأدوية الوريدية (20)",1]
[{"$nulls":8},"Total",{"$f":"SUM(J106:J111)","v":7},{"$nulls":30},"Total",{"$f":"AP89+AP100+AP110","v":65}]
[]
[{"$nulls":8},"Total",{"$f":"J115+J102+J90+J112","v":65}]