from django.urls import include, path
from rest_framework.routers import DefaultRouter

from .views import (
    ComplaintAttachmentViewSet,
    ComplaintViewSet,
    InquiryViewSet,
    complaint_explanation_form,
    generate_complaint_pdf,
)
from . import ui_views

app_name = "complaints"

router = DefaultRouter()
router.register(r"api/complaints", ComplaintViewSet, basename="complaint-api")
router.register(r"api/attachments", ComplaintAttachmentViewSet, basename="complaint-attachment-api")
router.register(r"api/inquiries", InquiryViewSet, basename="inquiry-api")

urlpatterns = [
    # Complaints UI Views
    path("", ui_views.complaint_list, name="complaint_list"),
    path("new/", ui_views.complaint_create, name="complaint_create"),
    path("<uuid:pk>/", ui_views.complaint_detail, name="complaint_detail"),
    path("<uuid:pk>/assign/", ui_views.complaint_assign, name="complaint_assign"),
    path("<uuid:pk>/change-status/", ui_views.complaint_change_status, name="complaint_change_status"),
    path("<uuid:pk>/change-department/", ui_views.complaint_change_department, name="complaint_change_department"),
    path("<uuid:pk>/add-note/", ui_views.complaint_add_note, name="complaint_add_note"),
    path("<uuid:pk>/escalate/", ui_views.complaint_escalate, name="complaint_escalate"),
    # Export Views
    path("export/csv/", ui_views.complaint_export_csv, name="complaint_export_csv"),
    path("export/excel/", ui_views.complaint_export_excel, name="complaint_export_excel"),
    # Bulk Actions
    path("bulk/assign/", ui_views.complaint_bulk_assign, name="complaint_bulk_assign"),
    path("bulk/status/", ui_views.complaint_bulk_status, name="complaint_bulk_status"),
    path("bulk/escalate/", ui_views.complaint_bulk_escalate, name="complaint_bulk_escalate"),
    # Inquiries UI Views
    path("inquiries/", ui_views.inquiry_list, name="inquiry_list"),
    path("inquiries/new/", ui_views.inquiry_create, name="inquiry_create"),
    path("inquiries/<uuid:pk>/", ui_views.inquiry_detail, name="inquiry_detail"),
    path("inquiries/<uuid:pk>/assign/", ui_views.inquiry_assign, name="inquiry_assign"),
    path("inquiries/<uuid:pk>/change-status/", ui_views.inquiry_change_status, name="inquiry_change_status"),
    path("inquiries/<uuid:pk>/add-note/", ui_views.inquiry_add_note, name="inquiry_add_note"),
    path("inquiries/<uuid:pk>/respond/", ui_views.inquiry_respond, name="inquiry_respond"),
    # Analytics
    path("analytics/", ui_views.complaints_analytics, name="complaints_analytics"),
    # SLA Configuration Management
    path("settings/sla/", ui_views.sla_config_list, name="sla_config_list"),
    path("settings/sla/new/", ui_views.sla_config_create, name="sla_config_create"),
    path("settings/sla/<uuid:pk>/edit/", ui_views.sla_config_edit, name="sla_config_edit"),
    path("settings/sla/<uuid:pk>/delete/", ui_views.sla_config_delete, name="sla_config_delete"),
    # Escalation Rules Management
    path("settings/escalation-rules/", ui_views.escalation_rule_list, name="escalation_rule_list"),
    path("settings/escalation-rules/new/", ui_views.escalation_rule_create, name="escalation_rule_create"),
    path("settings/escalation-rules/<uuid:pk>/edit/", ui_views.escalation_rule_edit, name="escalation_rule_edit"),
    path("settings/escalation-rules/<uuid:pk>/delete/", ui_views.escalation_rule_delete, name="escalation_rule_delete"),
    # Complaint Thresholds Management
    path("settings/thresholds/", ui_views.complaint_threshold_list, name="complaint_threshold_list"),
    path("settings/thresholds/new/", ui_views.complaint_threshold_create, name="complaint_threshold_create"),
    path("settings/thresholds/<uuid:pk>/edit/", ui_views.complaint_threshold_edit, name="complaint_threshold_edit"),
    path("settings/thresholds/<uuid:pk>/delete/", ui_views.complaint_threshold_delete, name="complaint_threshold_delete"),
    # AJAX Helpers
    path("ajax/departments/", ui_views.get_departments_by_hospital, name="get_departments_by_hospital"),
    path("ajax/physicians/", ui_views.get_staff_by_department, name="get_physicians_by_department"),
    path("ajax/search-patients/", ui_views.search_patients, name="search_patients"),
    # Public Complaint Form (No Authentication Required)
    path("public/submit/", ui_views.public_complaint_submit, name="public_complaint_submit"),
    path("public/success/<str:reference>/", ui_views.public_complaint_success, name="public_complaint_success"),
    path("public/api/lookup-patient/", ui_views.api_lookup_patient, name="api_lookup_patient"),
    path("public/api/load-departments/", ui_views.api_load_departments, name="api_load_departments"),
    path("public/api/load-categories/", ui_views.api_load_categories, name="api_load_categories"),
    # Public Explanation Form (No Authentication Required)
    path("<uuid:complaint_id>/explain/<str:token>/", complaint_explanation_form, name="complaint_explanation_form"),
    # Resend Explanation
    path(
        "<uuid:pk>/resend-explanation/",
        ComplaintViewSet.as_view({"post": "resend_explanation"}),
        name="complaint_resend_explanation",
    ),
    # PDF Export
    path("<uuid:pk>/pdf/", generate_complaint_pdf, name="complaint_pdf"),
    # API Routes
    path("", include(router.urls)),
]