{{ complaint.title }}

ID: {{ complaint.id|slice:":8" }} • Status: {{ complaint.get_status_display }} • Severity: {{ complaint.get_severity_display }}
Patient: {{ complaint.patient.get_full_name }} (MRN: {{ complaint.patient.mrn }})
Hospital: {{ complaint.hospital.name_en }} {% if complaint.department %} • Department: {{ complaint.department.name_en }} {% endif %}

Complaint Information

Category
{{ complaint.get_category_display }} {% if complaint.subcategory %} / {{ complaint.subcategory }} {% endif %}
Source
{{ complaint.get_source_display }}
Priority
{{ complaint.get_priority_display }}
Encounter ID
{% if complaint.encounter_id %} {{ complaint.encounter_id }} {% else %} N/A {% endif %}
Created Date
{{ complaint.created_at|date:"F d, Y H:i" }}
SLA Deadline
{{ complaint.due_at|date:"F d, Y H:i" }}

Complaint Description

{{ complaint.description|linebreaks }}
{% if complaint.staff %}

Staff Assignment

Assigned Staff Member
{{ complaint.staff.get_full_name }} {% if complaint.staff.first_name_ar or complaint.staff.last_name_ar %}
({{ complaint.staff.first_name_ar }} {{ complaint.staff.last_name_ar }}) {% endif %} {% if complaint.staff.job_title %}
{{ complaint.staff.job_title }} {% endif %}
{% if complaint.metadata.ai_analysis.extracted_staff_name %}
AI Extracted: "{{ complaint.metadata.ai_analysis.extracted_staff_name }}" {% if complaint.metadata.ai_analysis.staff_confidence %} (Confidence: {{ complaint.metadata.ai_analysis.staff_confidence|mul:100|floatformat:0 }}%) {% endif %}
{% endif %}
{% endif %} {% if complaint.short_description or complaint.suggested_action or complaint.emotion %}

🤖AI Analysis

{% if complaint.emotion %}
Emotion Analysis
{{ complaint.get_emotion_display }} Confidence: {{ complaint.emotion_confidence|mul:100|floatformat:0 }}%
Intensity {{ complaint.emotion_intensity|floatformat:2 }} / 1.0
{% endif %} {% if complaint.short_description %}
AI Summary
{{ complaint.short_description }}
{% endif %} {% if complaint.suggested_action %}
⚡Suggested Action
{{ complaint.suggested_action }}
{% endif %}
{% endif %} {% if complaint.resolution %}

Resolution

✓Complaint Resolved
{{ complaint.resolution|linebreaks }}
Resolved by: {{ complaint.resolved_by.get_full_name }}
Resolved on: {{ complaint.resolved_at|date:"F d, Y H:i" }}
{% endif %}
Generated on {% now "F d, Y H:i" %}
PX360 - Patient Experience Management System
AlHammadi Group