<<<<<<< HEAD
# Generated by Django 6.0 on 2026-01-12 09:50
=======
# Generated by Django 6.0.1 on 2026-01-12 09:50
>>>>>>> 1f9d8a7 (update on the complaint sla and staff hierarchy)

import django.db.models.deletion
import uuid
from django.conf import settings
from django.db import migrations, models


class Migration(migrations.Migration):

    initial = True

    dependencies = [
        ('organizations', '0001_initial'),
        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
    ]

    operations = [
        migrations.CreateModel(
            name='FeedbackAttachment',
            fields=[
                ('created_at', models.DateTimeField(auto_now_add=True, db_index=True)),
                ('updated_at', models.DateTimeField(auto_now=True)),
                ('id', models.UUIDField(default=uuid.uuid4, editable=False, primary_key=True, serialize=False)),
                ('file', models.FileField(upload_to='feedback/%Y/%m/%d/')),
                ('filename', models.CharField(max_length=500)),
                ('file_type', models.CharField(blank=True, max_length=100)),
                ('file_size', models.IntegerField(help_text='File size in bytes')),
                ('description', models.TextField(blank=True)),
            ],
            options={
                'ordering': ['-created_at'],
            },
        ),
        migrations.CreateModel(
            name='FeedbackResponse',
            fields=[
                ('created_at', models.DateTimeField(auto_now_add=True, db_index=True)),
                ('updated_at', models.DateTimeField(auto_now=True)),
                ('id', models.UUIDField(default=uuid.uuid4, editable=False, primary_key=True, serialize=False)),
                ('response_type', models.CharField(choices=[('status_change', 'Status Change'), ('assignment', 'Assignment'), ('note', 'Internal Note'), ('response', 'Response to Patient'), ('acknowledgment', 'Acknowledgment')], db_index=True, max_length=50)),
                ('message', models.TextField()),
                ('old_status', models.CharField(blank=True, max_length=20)),
                ('new_status', models.CharField(blank=True, max_length=20)),
                ('is_internal', models.BooleanField(default=False, help_text='Internal note (not visible to patient)')),
                ('metadata', models.JSONField(blank=True, default=dict)),
            ],
            options={
                'ordering': ['-created_at'],
            },
        ),
        migrations.CreateModel(
            name='Feedback',
            fields=[
                ('created_at', models.DateTimeField(auto_now_add=True, db_index=True)),
                ('updated_at', models.DateTimeField(auto_now=True)),
                ('id', models.UUIDField(default=uuid.uuid4, editable=False, primary_key=True, serialize=False)),
                ('is_anonymous', models.BooleanField(default=False)),
                ('contact_name', models.CharField(blank=True, max_length=200)),
                ('contact_email', models.EmailField(blank=True, max_length=254)),
                ('contact_phone', models.CharField(blank=True, max_length=20)),
                ('encounter_id', models.CharField(blank=True, db_index=True, help_text='Related encounter ID if applicable', max_length=100)),
                ('feedback_type', models.CharField(choices=[('compliment', 'Compliment'), ('suggestion', 'Suggestion'), ('general', 'General Feedback'), ('inquiry', 'Inquiry'), ('satisfaction_check', 'Satisfaction Check')], db_index=True, default='general', max_length=20)),
                ('title', models.CharField(max_length=500)),
                ('message', models.TextField(help_text='Feedback message')),
                ('category', models.CharField(choices=[('clinical_care', 'Clinical Care'), ('staff_service', 'Staff Service'), ('facility', 'Facility & Environment'), ('communication', 'Communication'), ('appointment', 'Appointment & Scheduling'), ('billing', 'Billing & Insurance'), ('food_service', 'Food Service'), ('cleanliness', 'Cleanliness'), ('technology', 'Technology & Systems'), ('other', 'Other')], db_index=True, max_length=50)),
                ('subcategory', models.CharField(blank=True, max_length=100)),
                ('rating', models.IntegerField(blank=True, help_text='Rating from 1 to 5 stars', null=True)),
                ('priority', models.CharField(choices=[('low', 'Low'), ('medium', 'Medium'), ('high', 'High'), ('critical', 'Critical')], db_index=True, default='medium', max_length=20)),
                ('sentiment', models.CharField(choices=[('positive', 'Positive'), ('neutral', 'Neutral'), ('negative', 'Negative')], db_index=True, default='neutral', help_text='Sentiment analysis result', max_length=20)),
                ('sentiment_score', models.FloatField(blank=True, help_text='Sentiment score from -1 (negative) to 1 (positive)', null=True)),
                ('status', models.CharField(choices=[('submitted', 'Submitted'), ('reviewed', 'Reviewed'), ('acknowledged', 'Acknowledged'), ('closed', 'Closed')], db_index=True, default='submitted', max_length=20)),
                ('assigned_at', models.DateTimeField(blank=True, null=True)),
                ('reviewed_at', models.DateTimeField(blank=True, null=True)),
                ('acknowledged_at', models.DateTimeField(blank=True, null=True)),
                ('closed_at', models.DateTimeField(blank=True, null=True)),
                ('is_featured', models.BooleanField(default=False, help_text='Feature this feedback (e.g., for testimonials)')),
                ('is_public', models.BooleanField(default=False, help_text='Make this feedback public')),
                ('requires_follow_up', models.BooleanField(default=False)),
                ('metadata', models.JSONField(blank=True, default=dict)),
                ('is_deleted', models.BooleanField(db_index=True, default=False)),
                ('deleted_at', models.DateTimeField(blank=True, null=True)),
                ('acknowledged_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='acknowledged_feedbacks', to=settings.AUTH_USER_MODEL)),
                ('assigned_to', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='assigned_feedbacks', to=settings.AUTH_USER_MODEL)),
                ('closed_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='closed_feedbacks', to=settings.AUTH_USER_MODEL)),
                ('deleted_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='deleted_feedbacks', to=settings.AUTH_USER_MODEL)),
                ('department', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='feedbacks', to='organizations.department')),
                ('hospital', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='feedbacks', to='organizations.hospital')),
                ('patient', models.ForeignKey(blank=True, help_text='Patient who provided feedback (optional for anonymous feedback)', null=True, on_delete=django.db.models.deletion.CASCADE, related_name='feedbacks', to='organizations.patient')),
            ],
            options={
                'verbose_name_plural': 'Feedback',
                'ordering': ['-created_at'],
            },
        ),
    ]