{% trans "Dear" %} {{ staff_name }},
{% trans "You have been assigned to provide an explanation for the following patient complaint. Please review the details and submit your response using the link below." %}
{% if custom_message %} {% endif %}{% trans "Complaint Details" %}
{% trans "Reference:" %}
#{{ complaint_id }}
{% trans "Title:" %}
{{ complaint_title }}
{% trans "Patient:" %}
{{ patient_name }}
{% trans "Hospital:" %}
{{ hospital_name }}
{% trans "Department:" %}
{{ department_name }}
{% trans "Category:" %}
{{ category }}
{% trans "Status:" %}
{{ status }}
{% trans "Date:" %}
{{ created_date }}
{% trans "Description:" %}
{{ description }}
{% trans "Important Information:" %}
- {% trans "This link is unique and can only be used once" %}
- {% trans "You can attach supporting documents to your explanation" %}
- {% trans "Your response will be reviewed by the PX team" %}
- {% trans "Please submit your explanation at your earliest convenience" %}
{% trans "If you have any questions or concerns, please contact the PX team directly." %}
{% trans "Thank you for your cooperation." %}