{% extends "layouts/base.html" %}
{% load i18n %}

{% block title %}{{ title }} - {% translate "SLA Configurations" %} - PX360{% endblock %}

{% block extra_css %}
<style>
.page-header-gradient {
    background: linear-gradient(135deg, #005696 0%, #0069a8 50%, #007bbd 100%);
    color: white;
    padding: 1.5rem 2rem;
    border-radius: 1rem;
    margin-bottom: 1.5rem;
    box-shadow: 0 10px 15px -3px rgba(0, 86, 150, 0.2);
}

.form-section {
    background: #fff;
    border: 2px solid #e2e8f0;
    border-radius: 1rem;
    padding: 1.5rem;
    margin-bottom: 1.5rem;
    transition: all 0.3s ease;
}
.form-section:hover {
    border-color: #005696;
    box-shadow: 0 4px 12px rgba(0, 86, 150, 0.1);
}
.form-label {
    display: block;
    font-size: 0.875rem;
    font-weight: 600;
    color: #1e293b;
    margin-bottom: 0.5rem;
}
.form-control, .form-select {
    width: 100%;
    padding: 0.75rem 1rem;
    border: 2px solid #e2e8f0;
    border-radius: 0.75rem;
    font-size: 0.875rem;
    transition: all 0.2s ease;
}
.form-control:focus, .form-select:focus {
    outline: none;
    border-color: #005696;
    box-shadow: 0 0 0 3px rgba(0, 86, 150, 0.1);
}
.btn-primary {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.75rem 1.5rem;
    background: #005696;
    color: white;
    border-radius: 0.75rem;
    font-weight: 600;
    transition: all 0.2s ease;
    border: none;
    cursor: pointer;
}
.btn-primary:hover {
    background: #007bbd;
}
.btn-secondary {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.75rem 1.5rem;
    background: white;
    color: #64748b;
    border: 2px solid #e2e8f0;
    border-radius: 0.75rem;
    font-weight: 600;
    transition: all 0.2s ease;
}
.btn-secondary:hover {
    background: #f1f5f9;
    border-color: #005696;
}
.form-text {
    font-size: 0.75rem;
    color: #64748b;
    margin-top: 0.25rem;
}
.form-check {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}
.form-check-input {
    width: 2.5rem;
    height: 1.25rem;
    appearance: none;
    background: #e2e8f0;
    border-radius: 9999px;
    position: relative;
    cursor: pointer;
    transition: all 0.2s ease;
}
.form-check-input:checked {
    background: #005696;
}
.form-check-input::after {
    content: '';
    position: absolute;
    top: 2px;
    left: 2px;
    width: 1rem;
    height: 1rem;
    background: white;
    border-radius: 50%;
    transition: all 0.2s ease;
}
.form-check-input:checked::after {
    left: calc(100% - 1.125rem);
}
.invalid-feedback {
    color: #dc2626;
    font-size: 0.75rem;
    margin-top: 0.25rem;
}
.timing-section {
    background: #f8fafc;
    border-radius: 0.75rem;
    padding: 1rem;
    margin-bottom: 1rem;
}
.timing-section h4 {
    color: #1e293b;
    font-weight: 600;
    margin-bottom: 0.75rem;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}
.timing-section h4 i {
    color: #005696;
}
</style>
{% endblock %}

{% block content %}
<!-- Header -->
<div class="page-header-gradient">
    <div class="flex items-center justify-between">
        <div>
            <h1 class="text-2xl font-bold flex items-center gap-3">
                <i data-lucide="clock" class="w-7 h-7"></i>
                {{ title }}
            </h1>
            <p class="text-white/80 mt-1">
                {% if sla_config %}
                    {% translate "Edit SLA configuration" %}
                {% else %}
                    {% translate "Create new SLA configuration" %}
                {% endif %}
            </p>
        </div>
        <a href="{% url 'complaints:sla_config_list' %}" class="btn-secondary">
            <i data-lucide="arrow-left" class="w-4 h-4"></i>
            {% translate "Back to List" %}
        </a>
    </div>
</div>

<div class="grid grid-cols-1 lg:grid-cols-3 gap-6">
    <div class="lg:col-span-2">
        <div class="form-section">
            <form method="post" class="space-y-6">
                {% csrf_token %}
                
                <!-- Hospital (hidden for non-admins, visible for admins) -->
                {% if not form.hospital.is_hidden %}
                <div>
                    <label for="id_hospital" class="form-label">
                        {% translate "Hospital" %} <span class="text-red-500">*</span>
                    </label>
                    <select name="hospital" id="id_hospital" class="form-select" required>
                        <option value="">{% translate "Select Hospital" %}</option>
                        {% for hospital in hospitals %}
                        <option value="{{ hospital.id }}" 
                                {% if form.hospital.value == hospital.id|stringformat:"s" %}selected{% endif %}>
                            {{ hospital.name }}
                        </option>
                        {% endfor %}
                    </select>
                    {% if form.hospital.errors %}
                    <div class="invalid-feedback">
                        {{ form.hospital.errors.0 }}
                    </div>
                    {% endif %}
                </div>
                {% else %}
                    {{ form.hospital }}
                {% endif %}
                
                <!-- Source -->
                <div>
                    <label for="id_source" class="form-label">
                        {% translate "Complaint Source" %}
                    </label>
                    <select name="source" id="id_source" class="form-select">
                        <option value="">{% translate "Any Source" %}</option>
                        {% for source in sources %}
                        <option value="{{ source.id }}" 
                                {% if form.source.value == source.id|stringformat:"s" %}selected{% endif %}>
                            {{ source.name_en }}
                        </option>
                        {% endfor %}
                    </select>
                    <div class="form-text">
                        {% translate "Select a specific source for source-based SLA, or leave blank for severity/priority-based SLA" %}
                    </div>
                    {% if form.source.errors %}
                    <div class="invalid-feedback">
                        {{ form.source.errors.0 }}
                    </div>
                    {% endif %}
                </div>
                
                <div class="grid grid-cols-1 md:grid-cols-2 gap-6">
                    <div>
                        <label for="id_severity" class="form-label">
                            {% translate "Severity" %}
                        </label>
                        <select name="severity" id="id_severity" class="form-select">
                            <option value="">{% translate "Any Severity" %}</option>
                            {% for value, label in form.severity.field.choices %}
                            <option value="{{ value }}" 
                                    {% if form.severity.value == value %}selected{% endif %}>
                                {{ label }}
                            </option>
                            {% endfor %}
                        </select>
                        {% if form.severity.errors %}
                        <div class="invalid-feedback">
                            {{ form.severity.errors.0 }}
                        </div>
                        {% endif %}
                    </div>
                    
                    <div>
                        <label for="id_priority" class="form-label">
                            {% translate "Priority" %}
                        </label>
                        <select name="priority" id="id_priority" class="form-select">
                            <option value="">{% translate "Any Priority" %}</option>
                            {% for value, label in form.priority.field.choices %}
                            <option value="{{ value }}" 
                                    {% if form.priority.value == value %}selected{% endif %}>
                                {{ label }}
                            </option>
                            {% endfor %}
                        </select>
                        {% if form.priority.errors %}
                        <div class="invalid-feedback">
                            {{ form.priority.errors.0 }}
                        </div>
                        {% endif %}
                    </div>
                </div>
                
                <div>
                    <label for="id_sla_hours" class="form-label">
                        {% translate "SLA Deadline (Hours)" %} <span class="text-red-500">*</span>
                    </label>
                    <input type="number" 
                           name="sla_hours" 
                           id="id_sla_hours" 
                           class="form-control" 
                           value="{{ form.sla_hours.value|default:'' }}" 
                           min="1" 
                           step="0.5" 
                           required
                           placeholder="{% translate 'e.g., 24' %}">
                    {% if form.sla_hours.errors %}
                    <div class="invalid-feedback">
                        {{ form.sla_hours.errors.0 }}
                    </div>
                    {% else %}
                    <div class="form-text">
                        {% translate "Total hours from complaint creation until SLA deadline" %}
                    </div>
                    {% endif %}
                </div>
                
                <!-- Reminder Timing Section -->
                <div class="timing-section">
                    <h4>
                        <i data-lucide="bell" class="w-5 h-5"></i>
                        {% translate "Reminder Timing (Source-Based)" %}
                    </h4>
                    <p class="text-sm text-slate-600 mb-4">
                        {% translate "Configure when reminders are sent after complaint creation. Set to 0 to use legacy timing (hours before deadline)." %}
                    </p>
                    
                    <div class="grid grid-cols-1 md:grid-cols-2 gap-6">
                        <div>
                            <label for="id_first_reminder_hours_after" class="form-label">
                                {% translate "First Reminder (Hours After Creation)" %}
                            </label>
                            <input type="number" 
                                   name="first_reminder_hours_after" 
                                   id="id_first_reminder_hours_after" 
                                   class="form-control" 
                                   value="{{ form.first_reminder_hours_after.value|default:'' }}" 
                                   min="0" 
                                   step="0.5"
                                   placeholder="{% translate 'e.g., 12' %}">
                            {% if form.first_reminder_hours_after.errors %}
                            <div class="invalid-feedback">
                                {{ form.first_reminder_hours_after.errors.0 }}
                            </div>
                            {% else %}
                            <div class="form-text">
                                {% translate "Send first reminder X hours after complaint creation (0 = use legacy timing)" %}
                            </div>
                            {% endif %}
                        </div>
                        
                        <div>
                            <label for="id_second_reminder_hours_after" class="form-label">
                                {% translate "Second Reminder (Hours After Creation)" %}
                            </label>
                            <input type="number" 
                                   name="second_reminder_hours_after" 
                                   id="id_second_reminder_hours_after" 
                                   class="form-control" 
                                   value="{{ form.second_reminder_hours_after.value|default:'' }}" 
                                   min="0" 
                                   step="0.5"
                                   placeholder="{% translate 'e.g., 18' %}">
                            {% if form.second_reminder_hours_after.errors %}
                            <div class="invalid-feedback">
                                {{ form.second_reminder_hours_after.errors.0 }}
                            </div>
                            {% else %}
                            <div class="form-text">
                                {% translate "Send second reminder X hours after complaint creation (0 = use legacy timing)" %}
                            </div>
                            {% endif %}
                        </div>
                    </div>
                </div>
                
                <!-- Legacy Timing Section -->
                <div class="timing-section bg-gray-50">
                    <h4>
                        <i data-lucide="history" class="w-5 h-5"></i>
                        {% translate "Legacy Reminder Timing (Before Deadline)" %}
                    </h4>
                    <p class="text-sm text-slate-500 mb-4">
                        {% translate "These settings are used when the new source-based timing is set to 0. Kept for backward compatibility." %}
                    </p>
                    
                    <div class="grid grid-cols-1 md:grid-cols-3 gap-4">
                        <div>
                            <label for="id_reminder_hours_before" class="form-label">
                                {% translate "First Reminder (Hours Before)" %}
                            </label>
                            <input type="number" 
                                   name="reminder_hours_before" 
                                   id="id_reminder_hours_before" 
                                   class="form-control" 
                                   value="{{ form.reminder_hours_before.value|default:'24' }}" 
                                   min="0" 
                                   step="0.5"
                                   placeholder="{% translate 'e.g., 24' %}">
                            {% if form.reminder_hours_before.errors %}
                            <div class="invalid-feedback">
                                {{ form.reminder_hours_before.errors.0 }}
                            </div>
                            {% endif %}
                        </div>
                        
                        <div>
                            <div class="form-check mb-2">
                                <input type="checkbox" 
                                       name="second_reminder_enabled" 
                                       id="id_second_reminder_enabled" 
                                       class="form-check-input"
                                       {% if form.second_reminder_enabled.value %}checked{% endif %}>
                                <label class="form-label mb-0" for="id_second_reminder_enabled">
                                    {% translate "Enable Second Reminder" %}
                                </label>
                            </div>
                            <label for="id_second_reminder_hours_before" class="form-label">
                                {% translate "Second Reminder (Hours Before)" %}
                            </label>
                            <input type="number" 
                                   name="second_reminder_hours_before" 
                                   id="id_second_reminder_hours_before" 
                                   class="form-control" 
                                   value="{{ form.second_reminder_hours_before.value|default:'6' }}" 
                                   min="0" 
                                   step="0.5"
                                   placeholder="{% translate 'e.g., 6' %}">
                        </div>
                    </div>
                </div>
                
                <div class="flex items-center justify-between p-4 bg-[#f8fafc] rounded-lg">
                    <div>
                        <label class="form-label mb-0">{% translate "Active" %}</label>
                        <div class="form-text">
                            {% translate "Only active configurations will be applied to complaints" %}
                        </div>
                    </div>
                    <div class="form-check">
                        <input type="checkbox" 
                               name="is_active" 
                               id="id_is_active" 
                               class="form-check-input"
                               {% if form.is_active.value == 'on' or form.is_active.value or not form.is_active.value %}checked{% endif %}>
                    </div>
                </div>
                
                <div class="flex items-center gap-3 pt-4 border-t border-[#e2e8f0]">
                    <button type="submit" class="btn-primary">
                        <i data-lucide="save" class="w-4 h-4"></i>
                        {{ action }}
                    </button>
                    <a href="{% url 'complaints:sla_config_list' %}" class="btn-secondary">
                        <i data-lucide="x" class="w-4 h-4"></i>
                        {% translate "Cancel" %}
                    </a>
                </div>
            </form>
        </div>
    </div>
    
    <div class="lg:col-span-1">
        <div class="form-section bg-[#f8fafc]">
            <h5 class="font-bold text-[#1e293b] flex items-center gap-2 mb-3">
                <i data-lucide="info" class="w-5 h-5 text-[#005696]"></i>
                {% translate "Help" %}
            </h5>
            <h6 class="text-sm font-semibold text-[#64748b] mb-3">
                {% translate "Understanding SLA Configuration" %}
            </h6>
            <p class="text-sm text-[#64748b] mb-4">
                {% translate "SLA configurations define deadlines for complaints based on source, severity, and priority." %}
            </p>
            
            <h6 class="text-sm font-semibold text-[#64748b] mb-3">
                {% translate "Source-Based vs Severity/Priority-Based" %}
            </h6>
            <ul class="space-y-2 mb-4 text-sm text-[#64748b]">
                <li class="flex items-start gap-2">
                    <i data-lucide="radio" class="w-4 h-4 text-blue-500 mt-1"></i>
                    <span><strong>{% translate "Source-Based:" %}</strong> {% translate "Use when different complaint sources (MOH, CCHI, Internal) need different SLAs" %}</span>
                </li>
                <li class="flex items-start gap-2">
                    <i data-lucide="sliders" class="w-4 h-4 text-green-500 mt-1"></i>
                    <span><strong>{% translate "Severity/Priority-Based:" %}</strong> {% translate "Use for general SLA based on complaint characteristics" %}</span>
                </li>
            </ul>
            
            <h6 class="text-sm font-semibold text-[#64748b] mb-3">
                {% translate "Reminder Timing" %}
            </h6>
            <ul class="space-y-2 mb-4 text-sm text-[#64748b]">
                <li class="flex items-start gap-2">
                    <i data-lucide "clock" class="w-4 h-4 text-amber-500 mt-1"></i>
                    <span><strong>{% translate "Source-Based Timing:" %}</strong> {% translate "Set reminder hours after creation (e.g., remind 12h after creation for 24h SLA)" %}</span>
                </li>
                <li class="flex items-start gap-2">
                    <i data-lucide="history" class="w-4 h-4 text-slate-400 mt-1"></i>
                    <span><strong>{% translate "Legacy Timing:" %}</strong> {% translate "Set reminder hours before deadline (e.g., remind 6h before deadline)" %}</span>
                </li>
            </ul>
            
            <h6 class="text-sm font-semibold text-[#64748b] mb-3">
                {% translate "Best Practices" %}
            </h6>
            <ul class="space-y-2">
                <li class="flex items-center gap-2 text-sm text-[#64748b]">
                    <i data-lucide="lightbulb" class="w-4 h-4 text-amber-500"></i>
                    {% translate "Set first reminder at ~50% of SLA time" %}
                </li>
                <li class="flex items-center gap-2 text-sm text-[#64748b]">
                    <i data-lucide="lightbulb" class="w-4 h-4 text-amber-500"></i>
                    {% translate "Set second reminder at ~75% of SLA time or or 6h before deadline" %}
                </li>
                <li class="flex items-center gap-2 text-sm text-[#64748b]">
                    <i data-lucide="lightbulb" class="w-4 h-4 text-amber-500"></i>
                    {% translate "Ensure at least one admin/coordinator exists per hospital" %}
                </li>
            </ul>
        </div>
    </div>
</div>

<script>
    document.addEventListener('DOMContentLoaded', function() {
        lucide.createIcons();
    });
</script>
{% endblock %}