Dear {{ admin_name|default:"Admin" }},
A new complaint has been submitted and requires your attention.
📋 Complaint Details
Reference: {{ complaint.reference_number }}
Title: {{ complaint.title }}
Priority: {{ priority_display }}
Severity: {{ severity_display }}
Status: {{ status_display }}
👤 Patient Information
Name: {{ patient_name|default:"N/A" }}
MRN: {{ patient_mrn|default:"N/A" }}
Phone: {{ contact_phone|default:"N/A" }}
Email: {{ contact_email|default:"N/A" }}
🏥 Hospital/Location
Hospital: {{ hospital_name|default:"N/A" }}
Department: {{ department_name|default:"N/A" }}
Source: {{ source_name|default:"N/A" }}
📝 Description
{{ description|truncatechars:500 }}
Action Required: Please review and activate this complaint at your earliest convenience.
View Complaint