# Generated by Django 5.0.14 on 2025-12-14 10:56 import django.db.models.deletion import uuid from django.conf import settings from django.db import migrations, models class Migration(migrations.Migration): initial = True dependencies = [ ('organizations', '0001_initial'), ('surveys', '0002_surveyquestion_surveyresponse_and_more'), migrations.swappable_dependency(settings.AUTH_USER_MODEL), ] operations = [ migrations.CreateModel( name='Complaint', fields=[ ('created_at', models.DateTimeField(auto_now_add=True, db_index=True)), ('updated_at', models.DateTimeField(auto_now=True)), ('id', models.UUIDField(default=uuid.uuid4, editable=False, primary_key=True, serialize=False)), ('encounter_id', models.CharField(blank=True, db_index=True, help_text='Related encounter ID if applicable', max_length=100)), ('title', models.CharField(max_length=500)), ('description', models.TextField()), ('category', models.CharField(choices=[('clinical_care', 'Clinical Care'), ('staff_behavior', 'Staff Behavior'), ('facility', 'Facility & Environment'), ('wait_time', 'Wait Time'), ('billing', 'Billing'), ('communication', 'Communication'), ('other', 'Other')], db_index=True, max_length=100)), ('subcategory', models.CharField(blank=True, max_length=100)), ('priority', models.CharField(choices=[('low', 'Low'), ('medium', 'Medium'), ('high', 'High'), ('critical', 'Critical')], db_index=True, default='medium', max_length=20)), ('severity', models.CharField(choices=[('low', 'Low'), ('medium', 'Medium'), ('high', 'High'), ('critical', 'Critical')], db_index=True, default='medium', max_length=20)), ('source', models.CharField(choices=[('patient', 'Patient'), ('family', 'Family Member'), ('staff', 'Staff'), ('survey', 'Survey'), ('social_media', 'Social Media'), ('call_center', 'Call Center'), ('moh', 'Ministry of Health'), ('chi', 'Council of Health Insurance'), ('other', 'Other')], db_index=True, default='patient', max_length=50)), ('status', models.CharField(choices=[('open', 'Open'), ('in_progress', 'In Progress'), ('resolved', 'Resolved'), ('closed', 'Closed'), ('cancelled', 'Cancelled')], db_index=True, default='open', max_length=20)), ('assigned_at', models.DateTimeField(blank=True, null=True)), ('due_at', models.DateTimeField(db_index=True, help_text='SLA deadline')), ('is_overdue', models.BooleanField(db_index=True, default=False)), ('reminder_sent_at', models.DateTimeField(blank=True, null=True)), ('escalated_at', models.DateTimeField(blank=True, null=True)), ('resolution', models.TextField(blank=True)), ('resolved_at', models.DateTimeField(blank=True, null=True)), ('closed_at', models.DateTimeField(blank=True, null=True)), ('resolution_survey_sent_at', models.DateTimeField(blank=True, null=True)), ('metadata', models.JSONField(blank=True, default=dict)), ('assigned_to', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='assigned_complaints', to=settings.AUTH_USER_MODEL)), ('closed_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='closed_complaints', to=settings.AUTH_USER_MODEL)), ('department', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='complaints', to='organizations.department')), ('hospital', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='complaints', to='organizations.hospital')), ('patient', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='complaints', to='organizations.patient')), ('physician', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='complaints', to='organizations.physician')), ('resolution_survey', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='complaint_resolution', to='surveys.surveyinstance')), ('resolved_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='resolved_complaints', to=settings.AUTH_USER_MODEL)), ], options={ 'ordering': ['-created_at'], }, ), migrations.CreateModel( name='ComplaintAttachment', fields=[ ('created_at', models.DateTimeField(auto_now_add=True, db_index=True)), ('updated_at', models.DateTimeField(auto_now=True)), ('id', models.UUIDField(default=uuid.uuid4, editable=False, primary_key=True, serialize=False)), ('file', models.FileField(upload_to='complaints/%Y/%m/%d/')), ('filename', models.CharField(max_length=500)), ('file_type', models.CharField(blank=True, max_length=100)), ('file_size', models.IntegerField(help_text='File size in bytes')), ('description', models.TextField(blank=True)), ('complaint', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='attachments', to='complaints.complaint')), ('uploaded_by', models.ForeignKey(null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='complaint_attachments', to=settings.AUTH_USER_MODEL)), ], options={ 'ordering': ['-created_at'], }, ), migrations.CreateModel( name='ComplaintUpdate', fields=[ ('created_at', models.DateTimeField(auto_now_add=True, db_index=True)), ('updated_at', models.DateTimeField(auto_now=True)), ('id', models.UUIDField(default=uuid.uuid4, editable=False, primary_key=True, serialize=False)), ('update_type', models.CharField(choices=[('status_change', 'Status Change'), ('assignment', 'Assignment'), ('note', 'Note'), ('resolution', 'Resolution'), ('escalation', 'Escalation'), ('communication', 'Communication')], db_index=True, max_length=50)), ('message', models.TextField()), ('old_status', models.CharField(blank=True, max_length=20)), ('new_status', models.CharField(blank=True, max_length=20)), ('metadata', models.JSONField(blank=True, default=dict)), ('complaint', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='updates', to='complaints.complaint')), ('created_by', models.ForeignKey(null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='complaint_updates', to=settings.AUTH_USER_MODEL)), ], options={ 'ordering': ['-created_at'], }, ), migrations.CreateModel( name='Inquiry', fields=[ ('created_at', models.DateTimeField(auto_now_add=True, db_index=True)), ('updated_at', models.DateTimeField(auto_now=True)), ('id', models.UUIDField(default=uuid.uuid4, editable=False, primary_key=True, serialize=False)), ('contact_name', models.CharField(blank=True, max_length=200)), ('contact_phone', models.CharField(blank=True, max_length=20)), ('contact_email', models.EmailField(blank=True, max_length=254)), ('subject', models.CharField(max_length=500)), ('message', models.TextField()), ('category', models.CharField(choices=[('appointment', 'Appointment'), ('billing', 'Billing'), ('medical_records', 'Medical Records'), ('general', 'General Information'), ('other', 'Other')], max_length=100)), ('status', models.CharField(choices=[('open', 'Open'), ('in_progress', 'In Progress'), ('resolved', 'Resolved'), ('closed', 'Closed')], db_index=True, default='open', max_length=20)), ('response', models.TextField(blank=True)), ('responded_at', models.DateTimeField(blank=True, null=True)), ('assigned_to', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='assigned_inquiries', to=settings.AUTH_USER_MODEL)), ('department', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='inquiries', to='organizations.department')), ('hospital', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='inquiries', to='organizations.hospital')), ('patient', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='inquiries', to='organizations.patient')), ('responded_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='responded_inquiries', to=settings.AUTH_USER_MODEL)), ], options={ 'verbose_name_plural': 'Inquiries', 'ordering': ['-created_at'], }, ), migrations.AddIndex( model_name='complaint', index=models.Index(fields=['status', '-created_at'], name='complaints__status_f077e8_idx'), ), migrations.AddIndex( model_name='complaint', index=models.Index(fields=['hospital', 'status', '-created_at'], name='complaints__hospita_cf53df_idx'), ), migrations.AddIndex( model_name='complaint', index=models.Index(fields=['is_overdue', 'status'], name='complaints__is_over_3d3554_idx'), ), migrations.AddIndex( model_name='complaint', index=models.Index(fields=['due_at', 'status'], name='complaints__due_at_836821_idx'), ), migrations.AddIndex( model_name='complaintupdate', index=models.Index(fields=['complaint', '-created_at'], name='complaints__complai_f3684e_idx'), ), migrations.AddIndex( model_name='inquiry', index=models.Index(fields=['status', '-created_at'], name='complaints__status_3d0678_idx'), ), migrations.AddIndex( model_name='inquiry', index=models.Index(fields=['hospital', 'status'], name='complaints__hospita_b1573b_idx'), ), ]