{% extends "layouts/base.html" %}
{% load i18n %}

{% block title %}{{ inquiry.reference_number }} - {{ department.get_localized_name }} - PX360{% endblock %}

{% block content %}
<div class="p-6 max-w-5xl mx-auto">
    <div class="flex items-center gap-2 text-sm text-slate-500 mb-4">
        <a href="{% url 'organizations:department_list' %}" class="hover:text-navy transition">{% trans "Departments" %}</a>
        <i data-lucide="chevron-right" class="w-4 h-4"></i>
        <a href="{% url 'organizations:department_detail' department.pk %}" class="hover:text-navy transition">{{ department.get_localized_name }}</a>
        <i data-lucide="chevron-right" class="w-4 h-4"></i>
        <a href="{% url 'organizations:department_inquiries_list' department.pk %}" class="hover:text-navy transition">{% trans "Inquiries" %}</a>
        <i data-lucide="chevron-right" class="w-4 h-4"></i>
        <span class="text-navy font-semibold">{{ inquiry.reference_number }}</span>
    </div>

    <div class="flex items-center justify-between mb-2">
        <div class="flex items-center gap-3">
            <div class="w-10 h-10 bg-amber-50 rounded-xl flex items-center justify-center">
                <i data-lucide="help-circle" class="w-5 h-5 text-amber-600"></i>
            </div>
            <div>
                <div class="flex items-center gap-2">
                    <h1 class="text-xl font-bold text-navy">{{ inquiry.reference_number }}</h1>
                    <span class="px-2.5 py-0.5 rounded-full text-[10px] font-bold uppercase
                        {% if inquiry.status == 'open' %}bg-blue-50 text-blue-700
                        {% elif inquiry.status == 'in_progress' %}bg-amber-50 text-amber-700
                        {% elif inquiry.status == 'resolved' %}bg-green-50 text-green-700
                        {% elif inquiry.status == 'closed' %}bg-slate-100 text-slate-600
                        {% elif inquiry.status == 'contact_no_response' %}bg-amber-100 text-amber-700
                        {% else %}bg-slate-50 text-slate-500{% endif %}">
                        {{ inquiry.get_status_display }}
                    </span>
                </div>
                <p class="text-sm text-slate-500">{% trans "Inquiry" %}</p>
            </div>
        </div>
        <div class="flex items-center gap-3">
            <a href="{% url 'organizations:department_inquiries_list' department.pk %}" class="text-sm text-slate hover:text-navy transition flex items-center gap-1">
                <i data-lucide="arrow-left" class="w-4 h-4"></i> {% trans "Back to inquiries" %}
            </a>
        </div>
    </div>

    {% if can_respond and inquiry.status != 'closed' %}
    <div class="bg-white rounded-2xl border border-slate-200 p-4 my-4 flex flex-wrap items-center gap-3">
        <span class="text-xs font-bold text-slate-500 uppercase mr-2">{% trans "Department Actions" %}</span>

        <!-- Set Contact Status -->
        <form method="post" action="{% url 'inquiries:inquiry_set_contact_status' inquiry.pk %}" class="flex items-center gap-2">
            {% csrf_token %}
            <input type="hidden" name="next" value="{% url 'organizations:department_inquiry_detail' department.pk inquiry.pk %}">
            <select name="contact_status" onchange="if(this.value){this.form.submit();}"
                    class="text-sm border border-slate-200 rounded-lg px-3 py-2 focus:ring-2 focus:ring-navy/20 outline-none">
                <option value="">{% trans "Set contact status…" %}</option>
                <option value="not_contacted" {% if inquiry.contact_status == 'not_contacted' %}selected{% endif %}>{% trans "Not Contacted" %}</option>
                <option value="contacted" {% if inquiry.contact_status == 'contacted' %}selected{% endif %}>{% trans "Contacted" %}</option>
                <option value="contacted_no_response" {% if inquiry.contact_status == 'contacted_no_response' %}selected{% endif %}>{% trans "Contacted - No Response" %}</option>
            </select>
        </form>

        {% if inquiry.status == 'in_progress' and inquiry.contact_status == 'not_contacted' %}
        <span class="inline-flex items-center gap-1.5 text-xs text-amber-700 bg-amber-50 border border-amber-200 rounded-lg px-2.5 py-1.5">
            <i data-lucide="info" class="w-3.5 h-3.5"></i>
            {% trans "Record a contact outcome above before resolving." %}
        </span>
        {% endif %}

        {% if inquiry.status == 'in_progress' %}
        <!-- Mark Resolved (requires a patient contact outcome first) -->
        <form method="post" action="{% url 'inquiries:inquiry_change_status' inquiry.pk %}" onsubmit="return confirm('{% filter escapejs %}{% trans "Mark this inquiry as resolved?" %}{% endfilter %}')">
            {% csrf_token %}
            <input type="hidden" name="status" value="resolved">
            <input type="hidden" name="next" value="{% url 'organizations:department_inquiry_detail' department.pk inquiry.pk %}">
            <button type="submit"
                    {% if inquiry.contact_status != 'contacted' and inquiry.contact_status != 'contacted_no_response' %}disabled title="{% trans 'Record a patient contact outcome first' %}"{% endif %}
                    class="px-3 py-2 rounded-lg text-sm font-semibold flex items-center gap-1 transition
                           {% if inquiry.contact_status == 'contacted' or inquiry.contact_status == 'contacted_no_response' %}bg-green-600 text-white hover:bg-green-700
                           {% else %}bg-slate-100 text-slate-400 cursor-not-allowed{% endif %}">
                <i data-lucide="check" class="w-4 h-4"></i> {% trans "Resolve" %}
            </button>
        </form>

        <!-- Mark Closed -->
        <form method="post" action="{% url 'inquiries:inquiry_change_status' inquiry.pk %}" onsubmit="return confirm('{% filter escapejs %}{% trans "Close this inquiry? No further actions will be available." %}{% endfilter %}')">
            {% csrf_token %}
            <input type="hidden" name="status" value="closed">
            <input type="hidden" name="next" value="{% url 'organizations:department_inquiry_detail' department.pk inquiry.pk %}">
            <button type="submit" class="px-3 py-2 bg-slate-200 text-slate-700 rounded-lg text-sm font-semibold hover:bg-slate-300 transition flex items-center gap-1">
                <i data-lucide="x" class="w-4 h-4"></i> {% trans "Close" %}
            </button>
        </form>

        <!-- Forward to another department (only available while in progress) -->
        <button type="button"
                onclick="showSendModal('{{ inquiry.pk }}', 'inquiry');"
                class="px-3 py-2 bg-amber-50 text-amber-700 border border-amber-200 rounded-lg text-sm font-semibold hover:bg-amber-100 transition flex items-center gap-1">
            <i data-lucide="share-2" class="w-4 h-4"></i> {% trans "Forward" %}
        </button>
        {% endif %}
    </div>
    {% endif %}

    {% if inquiry.subject %}
    <h2 class="text-lg font-semibold text-navy mt-4 mb-6">{{ inquiry.subject }}</h2>
    {% endif %}

    <div class="space-y-6 mt-6">
        <div class="bg-white rounded-2xl border border-slate-200 p-6">
            <h3 class="text-sm font-bold text-navy mb-3 flex items-center gap-2">
                <i data-lucide="message-circle" class="w-4 h-4"></i> {% trans "Message" %}
            </h3>
            <p class="text-sm text-slate-700 whitespace-pre-wrap leading-relaxed">{{ inquiry.message|default:"—" }}</p>
        </div>

        <div class="bg-white rounded-2xl border border-slate-200 p-6">
            <h3 class="text-sm font-bold text-navy mb-4 flex items-center gap-2">
                <i data-lucide="info" class="w-4 h-4"></i> {% trans "Details" %}
            </h3>
            <div class="grid grid-cols-2 md:grid-cols-3 gap-4">
                <div>
                    <p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Department" %}</p>
                    <p class="text-sm font-medium text-navy">{{ inquiry.department.get_localized_name|default:"—" }}</p>
                </div>
                {% if inquiry.outgoing_department %}
                <div>
                    <p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Outgoing Department" %}</p>
                    <p class="text-sm font-medium text-navy">{{ inquiry.outgoing_department.get_localized_name }}</p>
                </div>
                {% endif %}
                <div>
                    <p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Assigned To" %}</p>
                    <p class="text-sm font-medium text-navy">{{ inquiry.assigned_to.get_full_name|default:"—" }}</p>
                </div>
                <div>
                    <p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Contact" %}</p>
                    <p class="text-sm font-medium text-navy">{{ inquiry.contact_name|default:"—" }}</p>
                </div>
                {% if inquiry.contact_phone %}
                <div>
                    <p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Phone" %}</p>
                    <p class="text-sm font-medium text-navy">{{ inquiry.contact_phone }}</p>
                </div>
                {% endif %}
                {% if inquiry.contact_email %}
                <div>
                    <p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Email" %}</p>
                    <p class="text-sm font-medium text-navy">{{ inquiry.contact_email }}</p>
                </div>
                {% endif %}
                {% if inquiry.category %}
                <div>
                    <p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Category" %}</p>
                    <p class="text-sm font-medium text-navy">{{ inquiry.get_category_display }}</p>
                </div>
                {% endif %}
                {% if location_str %}
                <div>
                    <p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Location" %}</p>
                    <p class="text-sm font-medium text-navy">{{ location_str }}</p>
                </div>
                {% endif %}
                <div>
                    <p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Created" %}</p>
                    <p class="text-sm font-medium text-navy">{{ inquiry.created_at|date:"Y-m-d H:i" }}</p>
                </div>
                <div>
                    <p class="text-[10px] text-slate-400 uppercase font-bold mb-0.5">{% trans "Contact Status" %}</p>
                    <p class="text-sm font-medium
                        {% if inquiry.contact_status == 'contacted_no_response' %}text-amber-600
                        {% elif inquiry.contact_status == 'contacted' %}text-green-600
                        {% else %}text-navy{% endif %}">
                        {{ inquiry.get_contact_status_display|default:"—" }}
                        {% if inquiry.contact_status_at %}<span class="text-[10px] text-slate-400 font-normal ml-1">{{ inquiry.contact_status_at|date:"Y-m-d H:i" }}</span>{% endif %}
                    </p>
                </div>
            </div>
        </div>

        {% if inquiry.department_response_en or inquiry.department_response_ar %}
        <div class="bg-green-50 rounded-2xl border border-green-100 p-6">
            <h3 class="text-sm font-bold text-green-700 mb-3 flex items-center gap-2">
                <i data-lucide="check-circle" class="w-4 h-4"></i> {% trans "Department Response" %}
                {% if inquiry.department_responded_at %}
                <span class="text-[10px] text-green-600 font-normal ml-2">{{ inquiry.department_responded_at|date:"Y-m-d H:i" }}</span>
                {% endif %}
            </h3>
            {% if inquiry.department_response_en %}
            <p class="text-sm text-slate-700 whitespace-pre-wrap mb-2">{{ inquiry.department_response_en }}</p>
            {% endif %}
            {% if inquiry.department_response_ar %}
            <p class="text-sm text-slate-700 whitespace-pre-wrap" dir="rtl">{{ inquiry.department_response_ar }}</p>
            {% endif %}
        </div>
        {% endif %}

        {% include "partials/notes_panel.html" %}
    </div>
</div>

{% include "components/send_to_modal.html" %}
{% endblock %}