Complaints Analytics
Tracking status, SLA, and resolution metrics.
Status Distribution
Complaint Volume Trends (Last 6 Months)
| Analytics | Description | Value |
|---|---|---|
| 📈 Volume Trends | Complaints per day/week/month | Identify Spikes |
| ⏱️ SLA Performance | % resolved within SLA, avg resolution time | Compliance |
| 🏥 Top Departments | Most complaints by department | Focus Areas |
| 🔴 Severity Mix | High/Medium/Low severity breakdown | Risk Focus |
PX Action Center Analytics
Workflow efficiency and completion tracking.
Action Cycle Time
By Category
| Analytics | Description | Value |
|---|---|---|
| ✅ Completion Rate | % closed within SLA | Performance |
| 👤 Assignee Workload | Actions per staff member | Capacity |
| 🔴 Overdue Actions | Count and trend of overdue items | Risk Mgmt |
Surveys Analytics
Patient satisfaction scores and response rates.
Net Promoter Score
+45
Industry Avg: +32
Score Trends
Feedback Analytics
Sentiment analysis and qualitative insights.
Sentiment Distribution
Feedback Volume
Recommended Dashboard Layout
A consolidated view of the key metrics.
Executive Overview
Live Data
Overall Score
4.2/5
0.3 from last month
NPS
+45
5 pts increase
Complaint Trend
↓ 12%
vs previous period
Complaints by Status
Actions by Status
Survey Response Rate
75%
Department Performance Heatmap
| Dept | Complaints | Actions | Survey | Rating |
|---|---|---|---|---|
| ED | 45 |
12 |
4.1 |
★★★☆☆ |
| IPD | 32 |
8 |
4.5 |
★★★★☆ |
| OPD | 15 |
5 |
4.4 |
★★★★☆ |
🎯 Priority Recommendations
1. Complaints Volume
Core KPITrack volume and resolution time as primary health indicator.
2. SLA Compliance
RegulatoryEnsure regulatory adherence with real-time SLA tracking.
3. Survey Scores
SatisfactionMonitor NPS and satisfaction trends across journey stages.
4. Action Completion
闭环Close the loop by tracking action items to completion.
5. Sentiment Analysis
Early WarningUse AI to detect negative sentiment before it escalates.