{% extends 'emails/base_email_template.html' %}
{% load i18n %}

{% block title %}{% trans "New Complaint Notification - Al Hammadi Hospital" %}{% endblock %}

{% block preheader %}{{ priority_badge|default:"New" }} complaint: {{ complaint_title|truncatechars:50 }}{% endblock %}

{% block hero_title %}{{ priority_badge|default:"New" }} Complaint{% endblock %}

{% block hero_subtitle %}A new complaint requires your attention{% endblock %}

{% block content %}
<!-- Greeting -->
<table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%">
    <tr>
        <td style="padding-bottom: 20px;">
            <p style="margin: 0 0 15px 0; font-size: 16px; color: #1e293b; line-height: 1.6;">
                {% trans "Dear" %} <strong>{{ admin_name|default:'Admin' }}</strong>,
            </p>
            <p style="margin: 0; font-size: 16px; color: #64748b; line-height: 1.6;">
                {% trans "A new complaint has been submitted and requires your attention. Please review the details below." %}
            </p>
        </td>
    </tr>
</table>

<!-- Complaint Details Box -->
<table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%" style="margin: 25px 0;">
    <tr>
        <td style="padding: 20px; background-color: #f8fafc; border-left: 4px solid #005696; border-radius: 8px;">
            <table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%">
                <tr>
                    <td style="padding: 8px 0;">
                        <p style="margin: 0; font-size: 14px; color: #64748b;">
                            <strong style="color: #005696;">{% trans "Reference" %}:</strong> {{ reference_number }}
                        </p>
                    </td>
                </tr>
                <tr>
                    <td style="padding: 8px 0;">
                        <p style="margin: 0; font-size: 14px; color: #1e293b;">
                            <strong style="color: #005696;">{% trans "Title" %}:</strong> {{ complaint_title }}
                        </p>
                    </td>
                </tr>
                <tr>
                    <td style="padding: 8px 0;">
                        <p style="margin: 0; font-size: 14px; color: #64748b;">
                            <strong style="color: #005696;">{% trans "Priority" %}:</strong> 
                            <span style="color: {% if priority == 'critical' %}#dc2626{% elif priority == 'high' %}#f97316{% elif priority == 'medium' %}#f59e0b{% else %}#10b981{% endif %}; font-weight: 600;">
                                {{ priority|title }}
                            </span>
                        </p>
                    </td>
                </tr>
                <tr>
                    <td style="padding: 8px 0;">
                        <p style="margin: 0; font-size: 14px; color: #64748b;">
                            <strong style="color: #005696;">{% trans "Severity" %}:</strong> 
                            <span style="color: {% if severity == 'critical' %}#dc2626{% elif severity == 'high' %}#f97316{% elif severity == 'medium' %}#f59e0b{% else %}#10b981{% endif %}; font-weight: 600;">
                                {{ severity|title }}
                            </span>
                        </p>
                    </td>
                </tr>
                <tr>
                    <td style="padding: 8px 0;">
                        <p style="margin: 0; font-size: 14px; color: #64748b;">
                            <strong style="color: #005696;">{% trans "Patient" %}:</strong> {{ patient_name|default:"N/A" }}
                        </p>
                    </td>
                </tr>
                <tr>
                    <td style="padding: 8px 0;">
                        <p style="margin: 0; font-size: 14px; color: #64748b;">
                            <strong style="color: #005696;">{% trans "Hospital" %}:</strong> {{ hospital_name|default:"N/A" }}
                        </p>
                    </td>
                </tr>
                <tr>
                    <td style="padding: 8px 0;">
                        <p style="margin: 0; font-size: 14px; color: #64748b;">
                            <strong style="color: #005696;">{% trans "Department" %}:</strong> {{ department_name|default:"N/A" }}
                        </p>
                    </td>
                </tr>
            </table>
        </td>
    </tr>
</table>

<!-- Description -->
{% if description %}
<table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%" style="margin: 25px 0;">
    <tr>
        <td style="padding: 20px; background-color: #f8fafc; border-radius: 8px;">
            <p style="margin: 0 0 10px 0; font-size: 14px; font-weight: 600; color: #005696;">
                {% trans "Description" %}
            </p>
            <p style="margin: 0; font-size: 14px; color: #1e293b; line-height: 1.6; white-space: pre-wrap;">
                {{ description }}
            </p>
        </td>
    </tr>
</table>
{% endif %}

<!-- Action Note -->
<table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%" style="margin: 25px 0;">
    <tr>
        <td style="padding: 15px 20px; background-color: #eef6fb; border-radius: 8px;">
            <p style="margin: 0; font-size: 14px; color: #005696; line-height: 1.6;">
                {% trans "Please review and activate this complaint at your earliest convenience." %}
            </p>
        </td>
    </tr>
</table>
{% endblock %}

{% block cta_url %}{{ complaint_url }}{% endblock %}
{% block cta_text %}{% trans "View Complaint" %}{% endblock %}

{% block info_title %}{% trans "Notification Details" %}{% endblock %}
{% block info_content %}
<strong>{% trans "Type:" %}</strong> {{ notification_type|default:"Working Hours" }}<br>
<strong>{% trans "Time:" %}</strong> {{ current_time }}<br>
{% trans "This is an automated notification from the PX 360 system." %}
{% endblock %}

{% block footer_address %}
PX360 Complaint Management System<br>
Al Hammadi Hospital
{% endblock %}