{% extends "layouts/base.html" %} {% load i18n static %} {% block title %}{% trans "My Performance" %} - PX360{% endblock %} {% block extra_css %} {% endblock %} {% block content %}
{{ staff_member.name }} — {% if staff_member.department %}{{ staff_member.department.name }}{% endif %}
{% trans "Total Complaints" %}
{{ performance.complaint_metrics.total|default:0 }}
{% trans "Resolved:" %} {{ performance.summary.complaint_resolution_rate|floatformat:0 }}%
{% trans "Response Time" %}
{{ performance.complaint_metrics.response_time.within_24h|default:0 }}/{% trans "24h" %}
{{ performance.complaint_metrics.response_time.within_48h|default:0 }} {% trans "within 48h" %}
{% trans "Resolution Rate" %}
{{ performance.summary.complaint_resolution_rate|floatformat:0 }}%
{% trans "Total Inquiries" %}
{{ performance.inquiry_metrics.total|default:0 }}
{% trans "Resolved:" %} {{ performance.summary.inquiry_resolution_rate|floatformat:0 }}%
{% trans "Performance metrics will appear once you have assigned complaints or inquiries." %}
{% trans "How your performance compares to your department" %}
{% trans "Department Avg Score" %}
{{ benchmarks.average_score|floatformat:0 }}
{% trans "Staff in Dept" %}
{{ benchmarks.staff_count }}
{% trans "Your Rank" %}
{% for s in benchmarks.rankings %} {% if s.id == staff_member.user_id|stringformat:"s" %} #{{ forloop.counter }} {% endif %} {% endfor %}
| {% trans "Rank" %} | {% trans "Staff" %} | {% trans "Score" %} | {% trans "Items" %} |
|---|---|---|---|
| #{{ forloop.counter }} | {{ s.name }} | {{ s.score|floatformat:0 }} | {{ s.total_items }} |