ER Admission Delay & Poor Communication
Emergency Room · Ground Floor, Zone B · Created 12 Nov 2025
Received
Nov 12
Assigned
Sara Mansoor
Investigating
In progress
Resolved
Pending
Closed
Gather remaining responses, then resolve
Emergency Medicine has responded and is accepted. Nursing Services hasn't responded yet. You can nudge them, or resolve now if their input isn't blocking.
Emergency Medicine
Responded · accepted
Nursing Services
No response · 14h left
Case details
"The patient's relative complained about the delay in the ER admission process. The doctor was unavailable and nursing staff did not provide updates for over 45 minutes, causing distress to the family."
Patient
Ahmed Al-Rashid
MRN: H-29481
Severity
High
Source
MOH Tawasul
Taxonomy
Emergency
Clinical › Wait Time
Owner
Dr. Sara Mansoor
Patient contact
Contacted
Created
12 Nov, 09:14
Due
14 Nov, 08:00
Recent activity
ER department submitted a response
Nov 13, 08:45 AM
Patient contacted by phone
Nov 12, 02:15 PM
Escalated to ER Department Head
Nov 12, 11:30 AM