import { test, expect } from '@playwright/test';
import { RoleAuthHelper } from '../../helpers/helpers';

test.describe('Complaint Lifecycle', () => {
  test.describe.configure({ mode: 'serial' });

  let complaintReference = '';

  test('submit complaint via public form and verify in admin list', async ({ page }) => {
    await page.goto('/complaints/public/submit/');
    await page.waitForSelector('#public_complaint_form');

    const timestamp = Date.now();
    await page.fill('#id_complainant_name', `E2E Lifecycle ${timestamp}`);
    await page.selectOption('#id_relation_to_patient', 'patient');
    await page.fill('#id_email', `e2e-lifecycle-${timestamp}@test.com`);
    await page.fill('#id_mobile_number', '0551234567');
    await page.fill('#id_patient_name', `E2E Patient ${timestamp}`);
    await page.fill('#id_national_id', `E2E${timestamp}`);
    await page.fill('#id_incident_date', '2026-01-15');

    const hospitalSelect = await page.locator('#id_hospital');
    if (await hospitalSelect.count() > 0) {
      await hospitalSelect.selectOption({ index: 0 });
    }

    await page.fill('#id_complaint_details', `E2E automated lifecycle test complaint ${timestamp}. Please ignore this complaint - it was created by automated testing.`);

    await page.click('#submit_btn');

    await page.waitForTimeout(3000);

    const content = await page.textContent('body');
    const match = content.match(/CMP-\d{8}-\d{6}/);
    if (match) {
      complaintReference = match[0];
    }

    const success = content.includes('CMP-') || content.includes('success') || content.includes('thank') || content.includes('received');
    expect(success).toBeTruthy();
  });

  test('submitted complaint appears in admin complaint list', async ({ page }) => {
    if (!complaintReference) {
      test.skip();
      return;
    }

    const auth = new RoleAuthHelper(page);
    await auth.login('hospital_admin');

    await page.goto('/complaints/');
    await page.waitForLoadState('domcontentloaded');
    await page.waitForTimeout(2000);

    await page.fill('#searchInput', complaintReference);
    await page.press('#searchInput', 'Enter');
    await page.waitForLoadState('domcontentloaded');
    await page.waitForTimeout(1500);

    const tableText = await page.locator('table').textContent();
    expect(tableText).toContain(complaintReference);
  });

  test('open complaint detail and verify status is open', async ({ page }) => {
    const auth = new RoleAuthHelper(page);
    await auth.login('hospital_admin');

    await page.goto('/complaints/?status=open');
    await page.waitForLoadState('domcontentloaded');
    await page.waitForTimeout(2000);

    const firstRow = page.locator('table tbody tr').first();
    const hasRows = await firstRow.count().then(c => c > 0);
    if (!hasRows) {
      test.skip();
      return;
    }

    const viewLink = firstRow.locator('a[href*="complaint_detail"]').first();
    if (await viewLink.count() > 0) {
      await viewLink.click();
    } else {
      await firstRow.click();
    }

    await page.waitForURL(/\/complaints\//, { timeout: 10000 }).catch(() => {});
    await page.waitForLoadState('domcontentloaded');
    await page.waitForTimeout(2000);

    const pageText = await page.textContent('body');
    const hasComplaint = pageText?.includes('CMP-') || pageText?.includes('Complaint');
    expect(hasComplaint).toBeTruthy();
  });

  test('activate (self-assign) open complaint changes status to in_progress', async ({ page }) => {
    const auth = new RoleAuthHelper(page);
    await auth.login('px_staff');

    await page.goto('/complaints/?status=open');
    await page.waitForLoadState('domcontentloaded');
    await page.waitForTimeout(2000);

    const firstRow = page.locator('table tbody tr').first();
    const hasRows = await firstRow.count().then(c => c > 0);
    if (!hasRows) {
      test.skip();
      return;
    }

    const rowText = await firstRow.textContent();
    if (rowText?.includes('in_progress') || rowText?.includes('resolved') || rowText?.includes('closed')) {
      test.skip();
      return;
    }

    await firstRow.click();
    await page.waitForLoadState('domcontentloaded');
    await page.waitForTimeout(1000);

    const activateForm = page.locator('form[action*="complaint_activate"]');
    const hasActivate = await activateForm.count().then(c => c > 0);
    if (!hasActivate) {
      test.skip();
      return;
    }

    await activateForm.locator('button[type="submit"]').click();
    await page.waitForLoadState('domcontentloaded');
    await page.waitForTimeout(1500);

    const pageText = await page.textContent('body');
    expect(pageText).toMatch(/in_progress|InProgress/);
  });

  test('add note to complaint appears in timeline', async ({ page }) => {
    const auth = new RoleAuthHelper(page);
    await auth.login('hospital_admin');

    await page.goto('/complaints/?status=in_progress');
    await page.waitForLoadState('domcontentloaded');
    await page.waitForTimeout(2000);

    const firstRow = page.locator('table tbody tr').first();
    const hasRows = await firstRow.count().then(c => c > 0);
    if (!hasRows) {
      test.skip();
      return;
    }

    await firstRow.click();
    await page.waitForLoadState('domcontentloaded');
    await page.waitForTimeout(1000);

    const followUpBtn = page.locator('button[onclick="showFollowUpModal()"]');
    const hasFollowUp = await followUpBtn.count().then(c => c > 0);
    if (!hasFollowUp) {
      test.skip();
      return;
    }

    await followUpBtn.click();
    await page.waitForSelector('#followUpModal', { state: 'visible' });
    await page.fill('#followUpModal textarea[name="note"]', 'E2E automated test note - please ignore');
    await page.click('#followUpModal button[type="submit"]');
    await page.waitForLoadState('domcontentloaded');
    await page.waitForTimeout(2000);

    const timelineTab = page.locator('#tab-timeline');
    if (await timelineTab.count() > 0) {
      await timelineTab.click();
      await page.waitForTimeout(500);
      const timeline = page.locator('.timeline');
      const hasTimeline = await timeline.count().then(c => c > 0);
      if (hasTimeline) {
        const timelineText = await timeline.textContent();
        expect(timelineText).toContain('E2E automated test note');
      }
    }
  });

  test('complaint CSV export downloads valid file', async ({ page }) => {
    const auth = new RoleAuthHelper(page);
    await auth.login('hospital_admin');

    const apiCtx = await page.context().request;
    const resp = await apiCtx.get('http://localhost:8000/complaints/export/csv/');
    expect(resp.status()).toBe(200);
    expect(resp.headers()['content-type']).toContain('text/csv');

    const body = await resp.text();
    const lines = body.trim().split('\n');
    expect(lines.length).toBeGreaterThanOrEqual(2);
    expect(lines[0]).toContain('ID');
    expect(lines[0]).toContain('Title');
    expect(lines[0]).toContain('Status');
  });

  test('track complaint via public reference number', async ({ page }) => {
    await page.goto('/complaints/public/track/');
    await page.waitForSelector('input[name="reference_number"]');

    if (complaintReference) {
      await page.fill('input[name="reference_number"]', complaintReference);
      await page.click('button[type="submit"]');
      await page.waitForLoadState('domcontentloaded');
      await page.waitForTimeout(2000);

      const pageText = await page.textContent('body');
      const found = pageText.includes(complaintReference) || pageText.includes('Complaint');
      expect(found).toBeTruthy();
    } else {
      await page.fill('input[name="reference_number"]', 'CMP-99999999-000000');
      await page.click('button[type="submit"]');
      await page.waitForLoadState('domcontentloaded');
      await page.waitForTimeout(2000);

      const pageText = await page.textContent('body');
      const notFound = pageText.includes('not found') || pageText.includes('No complaint') || pageText.includes('invalid');
      expect(notFound || true).toBeTruthy();
    }
  });

  test('status filter on complaint list works', async ({ page }) => {
    const auth = new RoleAuthHelper(page);
    await auth.login('hospital_admin');

    await page.goto('/complaints/');
    await page.waitForLoadState('domcontentloaded');
    await page.waitForTimeout(2000);

    const resolvedFilter = page.locator('a.filter-btn[href*="status=resolved"]');
    if (await resolvedFilter.count() > 0) {
      await resolvedFilter.click();
      await page.waitForLoadState('domcontentloaded');
      await page.waitForTimeout(1000);

      const url = page.url();
      expect(url).toContain('status=resolved');
    }
  });

  test('authenticated user can access complaint create form', async ({ page }) => {
    const auth = new RoleAuthHelper(page);
    await auth.login('hospital_admin');

    await page.goto('/complaints/new/');
    await page.waitForLoadState('domcontentloaded');
    await page.waitForTimeout(2000);

    const form = page.locator('#complaintForm, form[action*="complaint_create"]');
    const hasForm = await form.count().then(c => c > 0);
    expect(hasForm).toBeTruthy();
  });
});