# Complaint Categories Fix - Multi-Hospital Support

## Problem
The ComplaintCategory model had a ForeignKey relationship to Hospital, which prevented categories from being shared across multiple hospitals. Each category could only belong to one hospital.

## Solution
Changed the ComplaintCategory model from a ForeignKey to a ManyToMany relationship with Hospital. This allows:
- Categories to be assigned to multiple hospitals
- Categories with no hospitals (system-wide) to be available to all hospitals
- Each hospital to have its own custom categories while also accessing system-wide categories

## Changes Made

### 1. Model Changes (apps/complaints/models.py)
- Changed `hospital = models.ForeignKey(...)` to `hospitals = models.ManyToManyField(...)`
- Removed `Meta.indexes` that referenced the old hospital field
- Removed hospital-related `Meta.constraints`
- Updated docstrings to reflect the new relationship

### 2. Migration Created (apps/complaints/migrations/0003_alter_complaintcategory_options_and_more.py)
- Removes the old `hospital` field and its index
- Adds the new `hospitals` ManyToMany field
- Applies the changes successfully

### 3. Admin Interface Updated (apps/complaints/admin.py)
- Added filter_horizontal = ['hospitals'] for better UI
- Updated `hospitals_display` method to handle ManyToMany
- Shows hospital count or "System-wide" for categories

### 4. Management Command Updated (apps/complaints/management/commands/load_complaint_categories.py)
- Removed hospital reference from category/subcategory creation
- Categories are now created without hospital assignments (system-wide)
- Works correctly with the ManyToMany field

### 5. API Endpoint Updated (apps/complaints/ui_views.py)
```python
# Old code:
categories_queryset = ComplaintCategory.objects.filter(
    Q(hospital_id=hospital_id) | Q(hospital__isnull=True),
    is_active=True
).order_by('-hospital', 'order', 'name_en')

# New code:
categories_queryset = ComplaintCategory.objects.filter(
    Q(hospitals__id=hospital_id) | Q(hospitals__isnull=True),
    is_active=True
).distinct().order_by('order', 'name_en')
```

Key changes:
- Changed `hospital_id=hospital_id` to `hospitals__id=hospital_id`
- Changed `hospital__isnull=True` to `hospitals__isnull=True`
- Added `.distinct()` to remove duplicates
- Removed `-hospital` from ordering (no longer applicable)

## Testing Results

### Database Verification
```
Total parent categories: 5
Categories with hospitals: 0
System-wide categories: 5
```

### API Endpoint Test
```
Response status: 200
Categories count: 21
Sample categories:
  - Cleanliness (Parent ID: 8952a7e3..., ID: 43ec2d94...)  ← Subcategory
  - Diagnosis concerns (Parent ID: 9e99195c..., ID: 20ce76ab...)  ← Subcategory
  - Privacy & Confidentiality (Parent ID: 755b053e..., ID: 564583fd...)  ← Subcategory
  - Quality of Care & Treatment (Parent ID: None, ID: 9e99195c...)  ← Parent
  - Staff attitude (Parent ID: b6302801..., ID: ffa88ba9...)  ← Subcategory
```

## How It Works

### System-Wide Categories (Default)
Categories created without any hospital assignments are available to ALL hospitals:
```python
category = ComplaintCategory.objects.create(
    code='quality_care',
    name_en='Quality of Care & Treatment',
    # No hospitals specified → available to all
)
```

### Hospital-Specific Categories
Categories can be assigned to specific hospitals:
```python
from apps.organizations.models import Hospital

hospitals = Hospital.objects.filter(status='active')
category = ComplaintCategory.objects.create(
    code='special_category',
    name_en='Special Category'
)
category.hospitals.add(*hospitals)  # Assign to multiple hospitals
```

### Querying Categories
The API endpoint returns:
1. Hospital-specific categories (assigned to the hospital)
2. System-wide categories (no hospital assignment)
3. Both parent categories and their subcategories

## Benefits

1. **Flexibility**: Hospitals can share common categories while maintaining custom ones
2. **Efficiency**: No need to duplicate categories for each hospital
3. **Scalability**: Easy to add new categories that apply to all hospitals
4. **Maintainability**: System-wide changes can be made in one place

## Future Enhancements

1. **Category Prioritization**: Add a field to prioritize hospital-specific over system-wide categories
2. **Category Copying**: Create a management command to copy system-wide categories to hospital-specific
3. **Category Versioning**: Track changes to categories over time
4. **Category Analytics**: Report on which categories are most used per hospital