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img [ref=e59] - link [ref=e63] [cursor=pointer]: - /url: /projects/ - img [ref=e64] - button [ref=e69] [cursor=pointer]: - img [ref=e70] - button [ref=e74] [cursor=pointer]: - img [ref=e75] - button [ref=e80] [cursor=pointer]: - img [ref=e81] - button [ref=e88] [cursor=pointer]: - img [ref=e89] - button [ref=e93] [cursor=pointer]: - img [ref=e94] - link [ref=e96] [cursor=pointer]: - /url: /accounts/acknowledgements/my-acknowledgements/ - img [ref=e97] - button [ref=e103] [cursor=pointer]: - img [ref=e104] - generic [ref=e107]: - link "πŸ‡¬πŸ‡§" [ref=e108] [cursor=pointer]: - /url: /core/set-language/?language=en - generic [ref=e109]: πŸ‡¬πŸ‡§ - link "πŸ‡ΈπŸ‡¦" [ref=e110] [cursor=pointer]: - /url: /core/set-language/?language=ar - generic [ref=e111]: πŸ‡ΈπŸ‡¦ - generic [ref=e112]: - banner [ref=e113]: - generic [ref=e114]: - heading "Welcome, E2E" [level=2] [ref=e115] - paragraph [ref=e116]: Welcome to PX360 Patient Experience Management - generic [ref=e117]: - button [ref=e119] [cursor=pointer]: - img [ref=e120] - generic [ref=e123]: - link "πŸ‡¬πŸ‡§ English" [ref=e124] [cursor=pointer]: - /url: /core/set-language/?language=en - generic [ref=e125]: πŸ‡¬πŸ‡§ - generic [ref=e126]: English - link "πŸ‡ΈπŸ‡¦ Arabic" [ref=e127] [cursor=pointer]: - /url: /core/set-language/?language=ar - generic [ref=e128]: πŸ‡ΈπŸ‡¦ - generic [ref=e129]: Arabic - button "E2E PX Employee PX Employee E" [ref=e131] [cursor=pointer]: - generic [ref=e132]: - generic [ref=e133]: E2E PX Employee - generic [ref=e134]: PX Employee - generic [ref=e135]: E - img [ref=e136] - main [ref=e138]: - generic [ref=e139]: - generic [ref=e140]: - link "Departments" [ref=e141] [cursor=pointer]: - /url: /organizations/departments/ - img [ref=e142] - generic [ref=e144]: Contact Center Department - generic [ref=e147]: - generic [ref=e148]: - img [ref=e150] - generic [ref=e154]: - heading "Contact Center Department" [level=1] [ref=e155] - paragraph [ref=e156]: Ω‚Ψ³Ω… Ω…Ψ±ΩƒΨ² Ψ§Ω„Ψ§ΨͺΨ΅Ψ§Ω„ - generic [ref=e157]: - generic [ref=e158]: - img [ref=e159] - text: hh_n_contact_center_department - generic [ref=e162]: Administrative - generic [ref=e163]: - img [ref=e164] - text: E2E Test Hospital - generic [ref=e168]: - generic [ref=e170]: - img [ref=e172] - generic [ref=e177]: - paragraph [ref=e178]: Staff - paragraph [ref=e179]: "4" - link "Open Complaints 3 3 total" [ref=e180] [cursor=pointer]: - /url: /organizations/departments/d810102c-d14a-4661-8672-6ef85a77fc8f/complaints/?status=open - generic [ref=e181]: - img [ref=e183] - generic [ref=e186]: - paragraph [ref=e187]: Open Complaints - paragraph [ref=e188]: "3" - paragraph [ref=e189]: 3 total - link "Pending Inquiries 0 2 total" [ref=e190] [cursor=pointer]: - /url: /organizations/departments/d810102c-d14a-4661-8672-6ef85a77fc8f/inquiries/?status=open - generic [ref=e191]: - img [ref=e193] - generic [ref=e196]: - paragraph [ref=e197]: Pending Inquiries - paragraph [ref=e198]: "0" - paragraph [ref=e199]: 2 total - link "Open Observations 1 1 total" [ref=e200] [cursor=pointer]: - /url: /organizations/departments/d810102c-d14a-4661-8672-6ef85a77fc8f/observations/?status=open - generic [ref=e201]: - img [ref=e203] - generic [ref=e206]: - paragraph [ref=e207]: Open Observations - paragraph [ref=e208]: "1" - paragraph [ref=e209]: 1 total - generic [ref=e210]: - generic [ref=e211]: - img [ref=e213] - generic [ref=e215]: - heading "Pending Actions" [level=3] [ref=e216] - paragraph [ref=e217]: 3 items awaiting response - table [ref=e219]: - rowgroup [ref=e220]: - row "Type Reference Subject SLA Deadline Action" [ref=e221]: - columnheader "Type" [ref=e222] - columnheader "Reference" [ref=e223] - columnheader "Subject" [ref=e224] - columnheader "SLA Deadline" [ref=e225] - columnheader "Action" [ref=e226] - rowgroup [ref=e227]: - row "Complaint Response CMP-202607-0006 Test Complaint - Analysis Required - Respond" [ref=e228]: - cell "Complaint Response" [ref=e229]: - generic [ref=e230]: Complaint Response - cell "CMP-202607-0006" [ref=e231] - cell "Test Complaint - Analysis Required" [ref=e232] - cell "-" [ref=e233] - cell "Respond" [ref=e234]: - link "Respond" [ref=e236] [cursor=pointer]: - /url: /complaints/f8aa6216-bb94-455e-ba18-d16a01024662/explain/dM0ilaUpzA1OuAceyjvwV9oxYA0geW_jsgipvrYUt_g/ - img [ref=e237] - text: Respond - row "Complaint Explanation CMP-202607-0005 Test Complaint - No Details - Respond" [ref=e239]: - cell "Complaint Explanation" [ref=e240]: - generic [ref=e241]: Complaint Explanation - cell "CMP-202607-0005" [ref=e242] - cell "Test Complaint - No Details" [ref=e243] - cell "-" [ref=e244] - cell "Respond" [ref=e245]: - link "Respond" [ref=e247] [cursor=pointer]: - /url: /complaints/9ca01d52-712d-4bca-b30d-6f1f818ff839/explain/iBIf0PrMq1RZYSEIDxSn4WZik4PFk6dunoNwarFTnXI/ - img [ref=e248] - text: Respond - row "Complaint Explanation CMP-202607-0005 Test Complaint - No Details - Respond" [ref=e252]: - cell "Complaint Explanation" [ref=e253]: - generic [ref=e254]: Complaint Explanation - cell "CMP-202607-0005" [ref=e255] - cell "Test Complaint - No Details" [ref=e256] - cell "-" [ref=e257] - cell "Respond" [ref=e258]: - link "Respond" [ref=e260] [cursor=pointer]: - /url: /complaints/9ca01d52-712d-4bca-b30d-6f1f818ff839/explain/X1Zd54Tb1NcExZeRr6ACN5RtPCwB_RTKeqNeFcVP24E/ - img [ref=e261] - text: Respond - generic [ref=e266]: - button "Dashboard" [ref=e267] [cursor=pointer]: - img [ref=e268] - text: Dashboard - button "Staff (4)" [ref=e270] [cursor=pointer]: - img [ref=e271] - text: Staff (4) - button "Roles" [ref=e276] [cursor=pointer]: - img [ref=e277] - text: Roles - button "Sections (2)" [ref=e289] [cursor=pointer]: - img [ref=e290] - text: Sections (2) - button "Complaints (3)" [ref=e294] [cursor=pointer]: - img [ref=e295] - text: Complaints (3) - button "Inquiries (2)" [ref=e298] [cursor=pointer]: - img [ref=e299] - text: Inquiries (2) - button "Observations (1)" [ref=e302] [cursor=pointer]: - img [ref=e303] - text: Observations (1) - button "Suggestions (1)" [ref=e306] [cursor=pointer]: - img [ref=e307] - text: Suggestions (1) - button "Appreciations (2)" [ref=e309] [cursor=pointer]: - img [ref=e310] - text: Appreciations (2) - button "Standards (0)" [ref=e312] [cursor=pointer]: - img [ref=e313] - text: Standards (0) - button "Projects (8)" [ref=e316] [cursor=pointer]: - img [ref=e317] - text: Projects (8) - generic [ref=e321]: - generic [ref=e322]: - generic [ref=e323]: - paragraph [ref=e324]: Avg Physician Rating - paragraph [ref=e325]: "0.0" - paragraph [ref=e326]: out of 5.0 - generic [ref=e327]: - paragraph [ref=e328]: Resolution Rate - paragraph [ref=e329]: 0% - paragraph [ref=e330]: 3 total - generic [ref=e331]: - paragraph [ref=e332]: Open Actions - paragraph [ref=e333]: "3" - paragraph [ref=e334]: PX actions pending - generic [ref=e335]: - paragraph [ref=e336]: Satisfaction Rate - paragraph [ref=e337]: 0% - paragraph [ref=e338]: resolution satisfaction - generic [ref=e339]: - paragraph [ref=e340]: Reopened - paragraph [ref=e341]: "0" - paragraph [ref=e342]: reopened complaints - generic [ref=e343]: - paragraph [ref=e344]: Reassigned - paragraph [ref=e345]: "5" - paragraph [ref=e346]: reassigned complaints - generic [ref=e347]: - generic [ref=e348]: - heading "Complaint Trend" [level=4] [ref=e349] - generic [ref=e351]: - application "area chart with 1 data series" [ref=e352]: - generic [ref=e355]: - generic "4" [ref=e356] - generic "3.5" [ref=e357] - generic "3" [ref=e358] - generic "2.5" [ref=e359] - generic "2" [ref=e360] - generic [ref=e361]: - generic [ref=e365]: - generic: - generic: - generic: "3" - generic "2026-07" [ref=e371] - tooltip: ● - generic [ref=e372]: - heading "Physician Rating Trend" [level=4] [ref=e373] - paragraph [ref=e375]: No physician rating data - generic [ref=e376]: - heading "Complaint Status" [level=4] [ref=e377] - generic [ref=e379]: - application "donut chart with 1 data series" [ref=e380]: - generic [ref=e386]: - generic: - generic: 100.0% - button "In Progress, visible. Press Enter or Space to toggle." [ref=e390] [cursor=pointer]: - generic [ref=e391]: - img - generic [ref=e392]: In Progress - text: ● - generic [ref=e393]: - heading "Actions Overview" [level=4] [ref=e394] - generic [ref=e396]: - application "donut chart with 2 data series" [ref=e397]: - generic [ref=e403]: - generic: - generic: 66.7% - generic: - generic: 33.3% - generic [ref=e406]: - button "In Progress, visible. Press Enter or Space to toggle." [ref=e407] [cursor=pointer]: - generic [ref=e408]: - img - generic [ref=e409]: In Progress - button "Open, visible. Press Enter or Space to toggle." [ref=e410] [cursor=pointer]: - generic [ref=e411]: - img - generic [ref=e412]: Open - text: ● ● - generic [ref=e413]: - heading "Complaint Severity" [level=4] [ref=e414] - generic [ref=e416]: - application "bar chart with 1 data series" [ref=e417]: - generic [ref=e420]: - generic "2" [ref=e421] - generic "1.5" [ref=e422] - generic "1" [ref=e423] - generic "0.5" [ref=e424] - generic "0" [ref=e425] - generic [ref=e426]: - generic [ref=e430]: - generic: - generic: - generic: "2" - generic: - generic: "1" - generic [ref=e435]: - generic "Low" [ref=e436] - generic "Medium" [ref=e437] - tooltip: ● - generic [ref=e438]: - heading "Satisfaction Distribution" [level=4] [ref=e439] - paragraph [ref=e441]: No satisfaction data - generic [ref=e442]: - heading "Top Physicians" [level=4] [ref=e443] - paragraph [ref=e445]: No physician data - generic [ref=e446]: - heading "Top Categories" [level=4] [ref=e447] - generic [ref=e449]: - application "bar chart with 1 data series" [ref=e450]: - generic [ref=e452]: - generic [ref=e455]: - generic: - generic: - generic: "3" - generic "Institutional Issues" [ref=e460] - generic [ref=e462]: - generic "3.0" [ref=e463] - generic "2.5" [ref=e464] - generic "2.0" [ref=e465] - generic "1.5" [ref=e466] - generic "1.0" [ref=e467] - generic "0.5" [ref=e468] - generic "0.0" [ref=e469] - tooltip: ● - contentinfo [ref=e470]: - paragraph [ref=e471]: - text: Powered by - link "tenhal.sa" [ref=e472] [cursor=pointer]: - /url: https://tenhal.sa