- generic [ref=e2]: - complementary [ref=e3]: - generic [ref=e4]: - img "Al Hammadi" [ref=e6] - img "Al Hammadi" [ref=e8] - navigation [ref=e9]: - link [ref=e10] [cursor=pointer]: - /url: /analytics/dashboard/ - img [ref=e11] - link [ref=e16] [cursor=pointer]: - /url: / - img [ref=e17] - button [ref=e20] [cursor=pointer]: - img [ref=e21] - link [ref=e22] [cursor=pointer]: - /url: /complaints/ - img [ref=e23] - link [ref=e26] [cursor=pointer]: - /url: /inquiries/ - img [ref=e27] - link [ref=e30] [cursor=pointer]: - /url: /observations/ - img [ref=e31] - button [ref=e35] [cursor=pointer]: - img [ref=e36] - link [ref=e40] [cursor=pointer]: - /url: /appreciation/ - img [ref=e41] - link [ref=e43] [cursor=pointer]: - /url: /suggestions/?feedback_type=suggestion - img [ref=e44] - button [ref=e47] [cursor=pointer]: - img [ref=e48] - button [ref=e52] [cursor=pointer]: - img [ref=e53] - link [ref=e58] [cursor=pointer]: - /url: /organizations/departments/ - img [ref=e59] - link [ref=e63] [cursor=pointer]: - /url: /organizations/patients/ - img [ref=e64] - link [ref=e67] [cursor=pointer]: - /url: /social/ - img [ref=e68] - button [ref=e75] [cursor=pointer]: - img [ref=e76] - button [ref=e81] [cursor=pointer]: - img [ref=e82] - button [ref=e89] [cursor=pointer]: - img [ref=e90] - link [ref=e93] [cursor=pointer]: - /url: /notifications/send-sms/ - img [ref=e94] - link [ref=e96] [cursor=pointer]: - /url: /config/ - img [ref=e97] - link [ref=e100] [cursor=pointer]: - /url: /complaints/trash/ - img [ref=e101] - link [ref=e104] [cursor=pointer]: - /url: /accounts/acknowledgements/my-acknowledgements/ - img [ref=e105] - button [ref=e111] [cursor=pointer]: - img [ref=e112] - button [ref=e115] [cursor=pointer]: - img [ref=e116] - generic [ref=e120]: - paragraph [ref=e122]: Hospital - generic [ref=e123]: - combobox [ref=e124] [cursor=pointer]: - option "NUZHA" [selected] - option "SUWAIDI" - generic: - img - button [ref=e126] [cursor=pointer]: - img [ref=e127] - generic [ref=e130]: - link "πŸ‡¬πŸ‡§" [ref=e131] [cursor=pointer]: - /url: /core/set-language/?language=en - generic [ref=e132]: πŸ‡¬πŸ‡§ - link "πŸ‡ΈπŸ‡¦" [ref=e133] [cursor=pointer]: - /url: /core/set-language/?language=ar - generic [ref=e134]: πŸ‡ΈπŸ‡¦ - generic [ref=e135]: - banner [ref=e136]: - generic [ref=e137]: - heading "Good morning, PX! β˜€οΈ" [level=2] [ref=e138] - paragraph [ref=e139]: Welcome to PX360 Patient Experience Management - generic [ref=e140]: - generic [ref=e141]: - img [ref=e142] - textbox "Search..." [ref=e145] - button "7" [ref=e147] [cursor=pointer]: - img [ref=e148] - generic [ref=e151]: "7" - generic [ref=e152]: - link "πŸ‡¬πŸ‡§ English" [ref=e153] [cursor=pointer]: - /url: /core/set-language/?language=en - generic [ref=e154]: πŸ‡¬πŸ‡§ - generic [ref=e155]: English - link "πŸ‡ΈπŸ‡¦ Arabic" [ref=e156] [cursor=pointer]: - /url: /core/set-language/?language=ar - generic [ref=e157]: πŸ‡ΈπŸ‡¦ - generic [ref=e158]: Arabic - button "PX Admin PX Admin P" [ref=e160] [cursor=pointer]: - generic [ref=e161]: - generic [ref=e162]: PX Admin - generic [ref=e163]: PX Admin - generic [ref=e164]: P - img [ref=e165] - main [ref=e167]: - generic [ref=e168]: - generic [ref=e169]: - link "Cases" [ref=e170] [cursor=pointer]: - /url: /complaints/ - img [ref=e171] - generic [ref=e173]: CMP-20260506-640283 - generic [ref=e174]: Open - heading "Urgent Complaint" [level=1] [ref=e176] - navigation [ref=e177]: - button "Details" [ref=e178] [cursor=pointer] - button "Departments (0)" [ref=e179]: - text: Departments (0) - img [ref=e180] - button "Staff (0)" [ref=e183]: - text: Staff (0) - img [ref=e184] - button "Timeline (3)" [ref=e187]: - text: Timeline (3) - img [ref=e188] - button "PX Actions (0)" [ref=e191]: - text: PX Actions (0) - img [ref=e192] - button "AI Analysis" [ref=e195]: - img [ref=e196] - text: AI Analysis - img [ref=e199] - button "Explanation" [ref=e202]: - text: Explanation - img [ref=e203] - button "Resolution" [ref=e206]: - text: Resolution - img [ref=e207] - button "RCA" [ref=e210] [cursor=pointer]: - img [ref=e211] - text: RCA - main [ref=e214]: - generic [ref=e216]: - generic [ref=e217]: - generic [ref=e218]: - heading "Complaint Details" [level=3] [ref=e219]: - img [ref=e220] - text: Complaint Details - generic [ref=e222]: "Source: Staff" - paragraph [ref=e224]: "\"urgent\"" - generic [ref=e225]: - generic [ref=e226]: - paragraph [ref=e227]: Location - paragraph [ref=e228]: Emergency - paragraph [ref=e229]: Medical > ER Doctors - generic [ref=e230]: - paragraph [ref=e231]: Severity - paragraph [ref=e232]: Critical - generic [ref=e233]: - paragraph [ref=e234]: Date Created - paragraph [ref=e235]: 06 May 2026, 12:30 AM - generic [ref=e236]: - paragraph [ref=e237]: Response Deadline - paragraph [ref=e238]: 06 May 2026, 12:30 PM - paragraph - generic [ref=e240] [cursor=pointer]: - checkbox "OVR Escalated as OVR" [ref=e241] - generic [ref=e242]: - generic [ref=e243]: OVR - generic [ref=e244]: Escalated as OVR - generic [ref=e245]: - heading "Classification" [level=3] [ref=e246]: - img [ref=e247] - text: Classification - generic [ref=e251]: - generic [ref=e252]: - paragraph [ref=e253]: Domain - paragraph [ref=e254]: CLINICAL - generic [ref=e255]: - paragraph [ref=e256]: Category - paragraph [ref=e257]: Quality - generic [ref=e258]: - paragraph [ref=e259]: Subcategory - paragraph [ref=e260]: Quality of Care - generic [ref=e261]: - paragraph [ref=e262]: Classification - paragraph [ref=e263]: Substandard clinical/nursing care - generic [ref=e264]: - generic [ref=e265]: - heading "Quick Actions" [level=3] [ref=e266] - generic [ref=e267]: - button "Assign" [ref=e268] [cursor=pointer]: - img [ref=e269] - generic [ref=e272]: Assign - button "Activate" [ref=e274] [cursor=pointer]: - img [ref=e275] - generic [ref=e278]: Activate - generic [ref=e279]: - img [ref=e280] - paragraph [ref=e283]: Activate this complaint to perform actions - button "Delete" [ref=e286] [cursor=pointer]: - img [ref=e287] - generic [ref=e290]: Delete - generic [ref=e291]: - heading "Update Status" [level=3] [ref=e292]: - img [ref=e293] - text: Update Status - generic [ref=e298]: - combobox [ref=e300]: - option "In Progress" [selected] - option "Cancelled" - option "Contacted" - option "Contacted, No Response" - generic [ref=e301]: - generic [ref=e302]: Note (Optional) - textbox "Add a note..." [ref=e303] - button "Update" [ref=e304] [cursor=pointer]: - img [ref=e305] - text: Update - generic [ref=e307]: - heading "Status Timeline" [level=3] [ref=e308]: - img [ref=e309] - text: Status Timeline - generic [ref=e313]: - generic [ref=e315]: May 06, 2026 00:30 - generic [ref=e316]: Created - contentinfo [ref=e317]: - paragraph [ref=e318]: - text: Powered by - link "tenhal.sa" [ref=e319] [cursor=pointer]: - /url: https://tenhal.sa